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README.md

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-## Why this environment
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 title: Support Ops OpenEnv
 emoji: 📦
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 # Support Ops OpenEnv
 
 `support_ops_env` is a real-world OpenEnv benchmark for customer support operations. The agent is not answering trivia or playing a game; it is working a realistic support queue where it must inspect business artifacts, look up operational policy, draft a customer reply, and submit a final case resolution.
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+## Why this environment
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 Modern tool-using agents often fail on operational workflows that require evidence gathering, policy compliance, and safe escalation. This environment targets that gap with deterministic tasks that resemble what ecommerce support, trust-and-safety, and operations agents do every day.
 
 ## Task set