Update README.md

README.md

@@ -1,6 +1,22 @@
 
-## Why this environment
 
+## Why this environment
+---
+title: Support Ops OpenEnv
+emoji: 📦
+colorFrom: blue
+colorTo: indigo
+sdk: docker
+pinned: false
+app_port: 8000
+base_path: /web
+tags:
+  - openenv
+---
+
+# Support Ops OpenEnv
+
+`support_ops_env` is a real-world OpenEnv benchmark for customer support operations. The agent is not answering trivia or playing a game; it is working a realistic support queue where it must inspect business artifacts, look up operational policy, draft a customer reply, and submit a final case resolution.
 Modern tool-using agents often fail on operational workflows that require evidence gathering, policy compliance, and safe escalation. This environment targets that gap with deterministic tasks that resemble what ecommerce support, trust-and-safety, and operations agents do every day.
 
 ## Task set