text stringlengths 2 229 | label class label 3
classes | idx int32 0 14.8k |
|---|---|---|
@VirginAmerica Your website is down and I'm trying to check in! | 2negative | 201 |
@VirginAmerica done! Thank you for the quick response, apparently faster than sitting on hold ;) | 1positive | 202 |
@VirginAmerica nervous about my flight from DC to LAX getting Cancelled Flightled tomorrow! Just sent you a DM to help me! | 0neutral | 203 |
@VirginAmerica cool picture of another VirginAmerica plane off our wing. What a site! http://t.co/5B2agFd8c4 | 1positive | 204 |
@VirginAmerica Keep up the great work :) | 1positive | 205 |
@VirginAmerica my goodness your people @love field are amazing under pressure ??_?ü?from Texas #beatstheothers in crisis Please fly me to NY | 1positive | 206 |
@VirginAmerica Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? #seriously | 1positive | 207 |
@VirginAmerica can you please get me to the new york area before monday afternoon | 0neutral | 208 |
@VirginAmerica Thanks so much for the awesome support, you guys rock! | 1positive | 209 |
@VirginAmerica seats in Row 8 don't recline should mention that on your website #soreback | 2negative | 210 |
@VirginAmerica flight 404 delayed 2 hours in LA due to mechanical problems. Handle like pros but you could have tossed us a free drink. | 2negative | 211 |
@VirginAmerica why Cancelled Flight flights today? No precipitation to be scared of! ??ã?ü???ã?ü???ã?ü? | 2negative | 212 |
@VirginAmerica twitter team. you guys killed it for rescheduling me asap. thank you! | 1positive | 213 |
@VirginAmerica You guys charged me $100 to reschedule a flight that was then Cancelled Flighted and are now refusing to refund it. What's the deal? | 2negative | 214 |
@VirginAmerica canÛªt access your website from Safari on iPhone 6. Seems to work on Mac and iPad. Need iPhone to add Passbook. | 2negative | 215 |
@VirginAmerica on iPad and iPhone, clicking the CHECKIN link in the email I received at 24hrs before flight | 0neutral | 216 |
""{{header.elevateUser.numOfPointsAvailable || '0' | number}} Points"", won't let me checkin" | 2negative | 218 |
@VirginAmerica I was really looking forward to my flight. can you let me know when it will be rescheduled? #diehardvirgin | 2negative | 219 |
@VirginAmerica why Cancelled Flight flight VX413? One sec its delayed, on my to airport, the next its Cancelled Flightled?Gonna email or call me to reschedule? | 2negative | 220 |
@VirginAmerica I did it but there was a problem in the link from the email for check-in. thanks | 2negative | 221 |
@VirginAmerica had to change to another airline to get to DC today ... Why is @united able to land in DC but not you? Cost me $800 ...ugh | 2negative | 222 |
@VirginAmerica I was so looking forward to my first flight with you today but it was Cancelled Flightled along with the subsequent one ... | 2negative | 223 |
@VirginAmerica when are you putting some great deals from PDX to LAS or from LAS to PDX show me your love! http://t.co/enIQg0buzj | 1positive | 224 |
@VirginAmerica wish I can afford to fly with you next Friday going back home.. love everything about your airline | 1positive | 225 |
@VirginAmerica how are you gonna have a deal from Dallas to DC but no deal from DC to Dallas? #sad | 2negative | 226 |
@VirginAmerica itÛªs just a bug report, guys | 0neutral | 227 |
@VirginAmerica hold times at call center are a bit much | 2negative | 228 |
@VirginAmerica Like http://t.co/VPqEm31XUQ | 1positive | 229 |
@VirginAmerica Site down? #help | 2negative | 230 |
@VirginAmerica You have the best flight attendant ever!!! http://t.co/PxdEL1nq3l | 1positive | 231 |
Awesome! RT @VirginAmerica: Watch nominated films at 35,000 feet. #MeetTheFleet #Oscars http://t.co/DnStITRzWy | 1positive | 232 |
@VirginAmerica thanks so much! | 1positive | 233 |
@VirginAmerica Trying to reset my password, email never arrives. Help? | 2negative | 234 |
@VirginAmerica, the only airline based in Silicon Valley! #disruption #FCmostinnovative #incubator @FastCompany's http://t.co/wU3LbCNcr9 | 1positive | 235 |
@VirginAmerica Very nicely done. _ÙÔ? | 1positive | 236 |
@VirginAmerica IÛªm looking forward to watching the Oscars on my flight home tomorrow. I might even get something bubbly to drink! ;) | 1positive | 237 |
@VirginAmerica What is the reason for the delay of the departure of VX 413 from JFK this afternoon? | 2negative | 238 |
@VirginAmerica is todays flight from Palm Springs, Ca to JFK in NY Cancelled Flightled? | 2negative | 239 |
@VirginAmerica hahaha _Ù÷â@VirginAmerica YOU GUYS ARE AMAZING. I LOVE YOU GUYS!!!_ÙÕÑ | 1positive | 240 |
@VirginAmerica sounds like fun ! | 1positive | 241 |
@VirginAmerica any updates on flight 413 from Jfk > Lax | 0neutral | 242 |
@virginamerica spruce moose! | 0neutral | 243 |
@VirginAmerica the CSS on your site is a 404 right now, please fix. Site unusable. | 2negative | 244 |
@VirginAmerica We're on flight 910 Vegas to Boston today, checked in online but our bag count didn't register. Can I fix that somehow? | 2negative | 245 |
@VirginAmerica classiq, luv Virgin America. Greetingz | 1positive | 246 |
@VirginAmerica Hi, I'm trying to do check-in but the website is not working. I tried 3 different browsers and the problem continues | 2negative | 247 |
@VirginAmerica Thanks for your great customer service today & for helping me get all my travel sorted out! | 1positive | 248 |
@VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason | 1positive | 249 |
@VirginAmerica love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee! | 1positive | 250 |
@VirginAmerica - the passenger in 7D, Flt 338 that assaulted me shouldn't have flown. I trust he's banned. Crew filed report to @FAANews | 2negative | 251 |
@VirginAmerica current bug on website shows Û÷select departure cityÛª when selecting destination city http://t.co/SLLYIBE2vQ | 2negative | 252 |
@VirginAmerica luggage was severely dented/missing wheel coming off baggage claim in SAN. Luggage agent Miranda (I think) wasn't any help. | 2negative | 253 |
@VirginAmerica thank you for the easy itinerary shift for impending weather. Quick, painless & free. | 1positive | 254 |
@VirginAmerica If you'd love to see more girls be inspired to become pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh | 0neutral | 255 |
@VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight_Ù?ü#sfo | 1positive | 256 |
@VirginAmerica beats expectations, shares take off - Santa Cruz Sentinel http://t.co/qm9dQbai6G | 0neutral | 257 |
@VirginAmerica any plans to start flying direct from DAL to LAS? | 0neutral | 258 |
@VirginAmerica BIG Love/gratitude.mpower w/ http://t.co/1AGR9knCpf weRin #OSCARS2105 VIPswagbags@ #AvalonHollywood http://t.co/ybMbGs0dHn | 0neutral | 259 |
@VirginAmerica, you're doing a great job adding little luxuries/aesthetics that improve the air travel experience. Thank you. Keep it up! | 1positive | 260 |
@VirginAmerica requested window seat and confirmed window but got stuck in middle seat. Not a good way to treat silver member_Ù÷Õ | 2negative | 261 |
@VirginAmerica Grand Budapest Hotel #OscarsCountdown | 0neutral | 262 |
@VirginAmerica This is what you missed @NewsVP. Next trip to the 407. | 0neutral | 263 |
@VirginAmerica #wtf I paid for direct flight on purpose not to have to stop for fuel exhausted frequent flier and nothing for inconvenience! | 2negative | 264 |
@VirginAmerica there is something wrong with you website in Safari iPhone | 2negative | 265 |
@VirginAmerica thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet | 1positive | 266 |
@VirginAmerica Already checked in so the page expired :X | 2negative | 267 |
@VirginAmerica Boo for a not refunding a seat upgrade fee I did not want to buy in the first place! | 2negative | 268 |
@VirginAmerica shares rise on Q4 financial results - USA TODAY http://t.co/lFS4PEFE6y | 0neutral | 269 |
@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race http://t.co/rGYwJBbhm4 | 0neutral | 270 |
@VirginAmerica I see what you did there ;) | 1positive | 271 |
@VirginAmerica way to take advantage of #MayweatherPacquiao :) | 0neutral | 272 |
@VirginAmerica you know I'm flying virgin for the fight #MayweatherPacquiao | 0neutral | 273 |
@VirginAmerica your inflight team makes the experience #amazing! | 1positive | 274 |
@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J | 1positive | 275 |
"@VirginAmerica moved my seat with no notice. ""Better seat"" is cabin select not behind the row I selected_ÙÔ_ #DISAPPOINTED" | 2negative | 276 |
@VirginAmerica shares up on 4Q results - @iol http://t.co/XZ6qeG3nef | 0neutral | 277 |
@VirginAmerica fav airline | 1positive | 278 |
@VirginAmerica we have a hot female pilot! Sweet! DCA to SFO! :-) | 1positive | 279 |
_ÙÔ?_ÙÔ??Ïö?ü??Ïö?ü?_ÙÕÑ When are you guys going to start flying to Paris? @VirginAmerica: @LizaUtter You're welcome.?Û? | 0neutral | 280 |
@VirginAmerica what is your policy on flying after surgery? I am still waiting for answer so I can tell me doctor. | 0neutral | 281 |
@VirginAmerica already contacted Central Baggage & sent DM. @RenttheRunway is charging me for the dress that was in the lost suitcase #help | 2negative | 282 |
@VirginAmerica Thank you!! | 1positive | 283 |
@VirginAmerica Is there anything going on with the website? I've been getting a lot of errors past 30 minutes. | 2negative | 284 |
@VirginAmerica I think i left something on the plane yesterday. who do i call...ah! | 0neutral | 285 |
@VirginAmerica I need you to follow back in order to DM. | 0neutral | 286 |
@VirginAmerica Need to start flying to @KCIAirport . _Ù÷__Ù÷Û_Ù÷Ä_Ù÷ã | 0neutral | 287 |
@VirginAmerica they told to check with the airline regulation first so that is why I contacted you. | 0neutral | 288 |
@VirginAmerica @VirginAtlantic I have just checked in flight to SFO from LAX & been told as Atlantic Flying Club Gold I get no benefits?! | 2negative | 289 |
@VirginAmerica husband and I ordered three drinks via my screen and they never came. Awesome! | 2negative | 290 |
@VirginAmerica soooo are you guys going to leave the seatbelt light on all flight? You can barely call this turbulence :-) | 2negative | 291 |
@VirginAmerica what is your policy on flying after surgery? | 0neutral | 292 |
@VirginAmerica posts second consecutive full-year net profit - @ATWOnline http://t.co/tvB5zbzVhg | 0neutral | 293 |
@VirginAmerica Funny story, your website is broken, you have missing javascript and stylesheets on the checkin process. I dislike this! | 2negative | 294 |
@VirginAmerica would love to do more for virgin just like I do for @GoPro | 1positive | 295 |
@VirginAmerica Results Handily Exceed Forecasts - @NYTimes http://t.co/gonmRwEM6I | 0neutral | 296 |
@VirginAmerica I applied for a position in @flyLAXairport ,and I was wondering if you guys received my application. | 0neutral | 297 |
@VirginAmerica achieves a second year of profitability despite revenue pressure ... - @CAPA_Aviation http://t.co/zSuZTNAIJq | 0neutral | 298 |
@VirginAmerica gives positive outlook, but sees increased competition - @Reuters http://t.co/jEu7Od3eYJ | 0neutral | 299 |
@VirginAmerica I'm trying to check into my 10:50AM CT flight tmm on the desktop website and it's not working (some sort of caching bug) SOS | 2negative | 300 |
@VirginAmerica weather delays > next few weeks ;) #JFK #BOS #DCA | 0neutral | 301 |
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