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dffded34c968-0 | Crawford Automa tion - A Guided Applica tion o f Structur ed Pr oblem Sol ving | Page 1 |
6da08886c042-0 | CRAWFORD A UTOMA TION - A GUIDED APPLIC ATION OF S TRUC TURED PROBLEM SOLVING Continuous Impr ovement in A ction STEPHEN THOMSON; KEVIN HOLLIS; AND LAURIE TURNBULL Cones toga College Kitchener , ON | Page 3 |
57ffc20e7dac-0 | Crawford Automati on - A Gui ded A pplication of Stru ctured Pro blem So lving by Step hen Thomson; Kevi n Ho llis; a nd La urie Turnbull is licensed u nder a Creative Com mons Attri buti on-NonCom mercia l-Sha reAli ke 4.0 Internati onal License, except where ot herwise noted. | Page 4 |
da6fc3f35571-0 | CONTENTS Introduction 1 Acknowledgement s 4 Crawford Case Crawford Case 5 Theor y: Pr actical Pr oblem-S olving Appr oach 11 Activity: Apply t he Pr actical Pr oblem-S olving Appr oach to the C ase 12 Appendic es 19 Alternat ive Text for Comple x Images and Figur es 29 | Page 5 |
722d5c5ede0b-0 | INTRODUCTION In this c ase study y ou will app ly structure d prob lem-so lving to address a c ommon supp ly chain issue! What first appears as the issue ma y just be a s ymptom of a root c ause. In this c ase study , you will be presente d with a real-lif e prob lem that re quires a structure d appro ach to be so l... | Page 7 |
722d5c5ede0b-1 | the root c ause of the prob lem, and dev elop and ev aluate potential so lutions. By the end of this c ase study , you will ha ve gaine d a better understanding of ho w structure d prob lem-so lving can be app lied to real-lif e situations, and y ou will ha ve dev elope d practic al skills that y ou c an app ly to fu... | Page 7 |
973928714498-0 | Ontario , Canada. Prior to be coming the dire ctor of CSCI, Step hen w as a 15-y ear v eteran of the supp ly chain cluster of programs. Step hen has designe d and taught c ourses at the dip loma, degre e, and post-graduate lev el, specializing in data analytics, data visualization, and de cision support modeling. Ste... | Page 8 |
973928714498-1 | e in international business. He obtaine d his M asters of Scienc e degre e (MSc) in Operations and Supp ly Chain M anagement (2016) from the Univ ersity of Liv erpoo l. Spe cializing in procurement, logistics, and risk management, Laurie uses that e xperienc e to help his students dev elop the c ritic al skills ne c... | Page 8 |
71f4554d0262-0 | Laurie’s research interests include supp ly chain p lanning and ge opolitical disruptions. He is activ ely in volved with tw o of Canada ’s leading supp ly chain associations, Supp ly Chain Canada and CITT . Teaching R esour ces Request the teac hing r esour ces for this c ase [ne w tab] . Note that r eques ting f ... | Page 9 |
06869848c425-0 | ACKNO WLEDGEMENTS We would like to e xpress our gratitude to our industry c ollaborator, Caleb Connor, from ATS Automation , for his in valuab le contribution to our proje ct! Caleb’s e xpertise and support ha ve been instrumental in making our vision a reality . We would also like to e xtend our thanks to Kim Cart... | Page 10 |
0057751d6ef3-0 | CRA WFORD C ASE Problem-Sol ving Case S tudy In tro Video (2 min 22 s) Play t he video b elow to listen to an intr oduction f rom t he coach. One or mor e int eractive element s has b een e xcluded f rom t his ver sion o f the text. You can vie w them online her e: https://ecampusontar io.pressb ooks.pub/cr awfordc... | Page 11 |
0057751d6ef3-1 | those c oncerns f aded into the b ackground as Kaur immerse d herself in the onbo arding proc ess at Crawford. The first w eek had be en reserv ed for “new hire” orientation c omprising the usual Human Resourc es onbo arding proc esses, touring the offic e area, me eting administrativ e emp loyees, and training on ... | Page 11 |
b6bc6e166b69-0 | to spend time with the c omp any’s General M anager, Hugh Robertson, who e xplaine d the c omp any’s history , competitiv e marketing position, and strategic p lans f or the c oming y ear. Her o verall responsibilities include d purchasing, logistics, and in ventory management, and to wards the end of the w eek, she... | Page 12 |
b6bc6e166b69-1 | the automation business, Priy anka?” M orrison aske d as they made their w ay betw een sev eral w orkstations. “ A little,” Kaur rep lied. “I w orke d in a metal f abric ation c omp any for sev eral years bef ore c oming to Canada. W e spe cialize d in the airline industry , fabric ating wing and fuselage p arts from... | Page 12 |
de473047a614-0 | “I’m glad I aske d,” Kaur rep lied. “That giv es me a better idea of the ro le m y dep artments p lay in all of this.” Morrison ste ered Kaur b ack to wards the offic e area, sa ying, “W ell, no w that y ou mention it, there’s something I wante d to talk to y ou about y our dep artment and some prob lems w e’ve been ... | Page 13 |
de473047a614-1 | ensiv ely, “these supp liers w ere in p lace long bef ore I got here, so they must know what they’re doing. When things don’t sho w up , I get p hone c alls from Mike Bro wn demanding to know where his order is. Call the supp liers, and it’s the same story ev ery time. They tell me our orders w ere shippe d on sche... | Page 13 |
434ef2c09c70-0 | The R eceiving Departmen t Kaur aske d M acDonald to generate a supp lier perf ormanc e report f or the c omp any’s key supp liers, then heade d back to the Plant to speak with P aul Robertson, the Shipping & Re ceiving Supervisor. The Shipping & Re ceiving dep artment w as not include d in her tour with M orrison, ... | Page 14 |
434ef2c09c70-1 | if she c ould c ome to the production area. When she arriv ed, M orrison w aved her o ver to one of the w orkstations. “Thanks f or coming. I thought it w ould help if y ou sa w this f or yourself. W e’re suppose d to install the b all bearings on this machine toda y, but no w w e have found out w e don’t ha ve any.... | Page 14 |
c223158c87e5-0 | “I don’t kno w; I just thought y ou should se e firsthand the prob lems w e’re ha ving with some of y our supp liers,” M orrison rep lied as he hande d Kaur a c opy of the in ventory re cord. “I c ould ask P aul to driv e up to Orillia and pick up the p art, but he w on’t get there bef ore 4:30, and sinc e this has h... | Page 15 |
c223158c87e5-1 | purchasing team to perf orm the analysis. Crawford’s IT dep artment has set up an analytics self-serv e where managers ha ve dire ct ac cess to do wnlo ad data dire ctly from SAP (the c omp any’s enterprise resourc e planning s ystem) dire ctly into Ex cel to perf orm analysis and data visualizations (Download the ... | Page 15 |
2d7d47440497-0 | As she w alks to wards the re ceiving area, Kaur is thinking, “The only w ay to so lve this prob lem is to use the structure d prob lem-so lving appro ach I w as taught in schoo l and has w orke d in the p ast. It is important that I find the root c ause to this issues, or else they will ke ep happening.” As p art o... | Page 16 |
2a9ecc32dd6e-0 | THE ORY: PRA CTIC AL PROBLEM-SOL VING APPRO ACH 5-Step Practical Pr oblem-Sol ving Pr ocess This is an adaptation of the 5-Step Practic al Prob lem-So lving Proc ess use d at A TS Automation (b ased in Cambridge, Canada), as p art of their A TS Business M odel (ABM). [Image desc ription] THE ORY: PRACTICAL PROBLEM-... | Page 17 |
f5f4b3094031-0 | ACTIVITY : APPL Y THE PRA CTIC AL PROBLEM-SOL VING APPRO ACH T O THE CASE Activity: Applica tion o f Structur ed Pr oblem Sol ving Watch the f ollowing vide os of Caleb Connor (ABM Lead) from A TS Automation introducing the c oncept of structure d prob lem-so lving. One or mor e int eractive element s has b een e... | Page 18 |
8187c1856945-0 | One or mor e int eractive element s has b een e xcluded f rom t his ver sion o f the text. You can vie w them online her e: https://ecampusontar io.pressb ooks.pub/cr awfordcase/ ?p=55#o emb ed-2 Cones toga OL C. (2023, Januar y 25). Problem-solving case s tudy s tep 2 [Online video]. Y ouTube. Licensed f or reuse C... | Page 19 |
217516dd3c6f-0 | Month # of PO Re ceipts # of Late PO Re ceipts # of Supp lier S corecards Issue d January 1256 378 0 February 1344 399 0 March 1452 433 0 April 1678 433 2 May 1198 278 3 June 1098 245 4 July 987 203 6 August 970 199 8 September 1409 245 11 October 1987 280 13 November 2240 300 15 December 2334 298 16 | Page 20 |
3295a3318db0-0 | 2. From this analysis, c onstruct a single-sentenc e prob lem statement. One or mor e int eractive element s has b een e xcluded f rom t his ver sion o f the text. You can vie w them online her e: https://ecampusontar io.pressb ooks.pub/cr awfordcase/ ?p=55#o emb ed-3 Cones toga OL C. (2023, Januar y 25). Problem-so... | Page 21 |
3295a3318db0-1 | ha ve you use d to support y our sele ctions f or further in vestigation? Comp lete the supp lier perf ormanc e tab le sho wn in Appendix D (see Appendix D – K ey Supp lier Performanc e Report ) to comp lete the report y ou must utilize the data from the pro vide d workboo k. (Download the Ex cel Fil e with Cra wfor... | Page 21 |
983c2a0c6ae5-0 | ▪ Appendix B – Late PO data? c. Reconsider the question aske d abo ve — “Which thre e possib le root c auses w ould y ou choose to in vestigate further?” — and b ased on the additional supp lier perf ormanc e data, identify if your sele ctions ha ve change d from those y ou identifie d earlier? If so , wh y? 4. G... | Page 22 |
983c2a0c6ae5-1 | in the previous step happening? b. What Gemb a evidenc e supports the answ ers generate d? 4. Repeat the proc ess b y asking up to fiv e Wh y questions until the root c ause(s) are identifie d. 16 | ACTIVITY : APPL Y THE PR ACTICAL PROBLEM-SOL VING APPRO ACH T O THE C ASE | Page 22 |
f380d22f2228-0 | One or mor e int eractive element s has b een e xcluded f rom t his ver sion o f the text. You can view t hem online her e: https://ecampusontar io.pressb ooks.pub/ crawfordcase/ ?p=55#o emb ed-4 Cones toga OL C. (2023, Januar y 25). Problem-solving case s tudy s tep 4 [Online video]. YouTube. Licensed f or reuse C... | Page 23 |
321e27801a34-0 | 2. For the chosen action, identify a perf ormanc e measure that c ould be negativ ely imp acted by the corre ctive action. F or examp le, quality ma y suff er when operators are aske d to inc rease spe ed. 18 | ACTIVITY : APPL Y THE PR ACTICAL PROBLEM-SOL VING APPRO ACH T O THE C ASE | Page 24 |
8f41dbe15a09-0 | APPENDICES Appendix A – Or ganiza tional Chart Organizational Chart [Image desc ription f or organizational chart. ] [Return to Case T ext] [Return to Activity Step 1] APPENDICE S | 19 | Page 25 |
f54ae6b110fc-0 | Reasons f or Late (PO Lines) Month 1 Month 2 Incorre ct Data Entry 12 13 Documentation Issue 4 3 Expe dite Re quest – Could not be e xecute d 1 3 Vendor – Ov er Cap acity 5 5 Quality Issue – Reje ct 4 1 Wrong Shipment M ethod 1 2 Incorre ct Item Shippe d 0 0 Appendix B – La te PO Da ta A follow-up study on In... | Page 26 |
5edcd0dad77c-0 | Appendix C – Pur chase Or der Accessib le purchase order [do wnlo ads a W ord document]. [Return to Case T ext] [Return to Activity Step 3] Appendix D – K ey Supplier P erformanc e Report (Jan. 1 – Dec. 31, 2022) APPENDICE S | 21 | Page 27 |
7badf44840ec-0 | Supp lier Location Part/M aterial # of Pur chase Orders (PO ) Purchase Order Value % PO Deliv ered on Time Average Order Lead Time % of PO with Confirmation Dates % of PO Deliv ered Comp lete * Orillia Componen ts LTD. Orillia, ON, Canada Power distribution cable harness [empty c ell] [empty c ell] [emp... | Page 28 |
99eeee3a5a64-0 | • Notes: For the purposes of analysis y ou will ne ed create f ormulae and use logic al and summary spreadshe et functions to c alculate the measures f or the Key Supp lier P erformanc e Report. • # of Purchase Orders: The # of Purchase Orders p laced with each supp lier. • Purchase Order V alue: The total v alu... | Page 29 |
633dfb08422f-0 | Appendix E – P acking Slip 24 | APPENDICE S | Page 30 |
ae8e45335104-0 | APPENDICE S | 25 | Page 31 |
700fa42fd884-0 | Accessib le packing slip [do wnlo ads a W ord document]. [Return to Case T ext] [Return to Activity Step 3] Appendix F – I shik awa Diagr am Comp leted by the Proc ess Impro vement T eam [Image desc ription f or Ishika wa Diagram ] 26 | APPENDICE S | Page 32 |
04b78c23d7fa-0 | Appendix F 1 – I shik awa Top 3 Anal ysis [Image desc ription f or Ishika wa Top Thre e Analysis ] [Return to Activity Step 3] Appendix G – The Fiv e Wh ys Templa te The Fiv e Wh ys T emp late This Fiv e Wh ys temp late is use d to s ystematic ally identify the root c auses of prob lems observ ed in the workp lac... | Page 33 |
7730942f9fff-0 | [Image desc ription f or Fiv e Wh y analysis temp late. ] Accessib le Fiv e Wh ys analysis temp late [do wnlo ads a W ord document]. [Return to Activity Step 3 Continue d] 28 | APPENDICE S | Page 34 |
a90db03ab39c-0 | ALTERNA TIVE TEXT F OR C OMPLEX IMA GES AND FIGURES 5-Step Practical Pr oblem-Sol ving Pr ocess The Practic al Prob lem-So lving Cy cle in volves fiv e steps: 1. Start with a team-b ased appro ach. This should be c ross-functional with a proc ess o wner. 2. Identify the prob lem. Prob lem identific ation re quires... | Page 35 |
a90db03ab39c-1 | Jamieson (M arketing and Sales Manager). Michael Bro wn (Production Supervisor), Arthur Shep herd (M aterial Coordinator), Neil Sinclair (M aintenanc e Supervisor), and P aul Robertson (Shipping and Re ceiving Supervisor) report to Harv ey M orrison (Plant M anager). Kevin M acDonald (Purchasing Supervisor), Bri... | Page 35 |
819853d81aa9-0 | (Logistics Supervisor), and Linda Jamieson (In ventory Supervisor) report to Priy anka Kaur (Supp ly Chain M anager). Rosemary Clark (Human Resourc es Supervisor), Jim Baker (Human Resourc es Clerk), and M aria Lopez (Benefits Administrator) report to T anya Smith (Human Resourc es M anager). End of the organizati... | Page 36 |
819853d81aa9-1 | e (highlighte d in b lue with 1 v ote re ceived) 5. Machine – c omprising possib le root c auses: Purchase order issue due to SAP disc repancy, and purchase order re ceipt out of date 6. Measurement – c omprising possib le root c auses: Ho w w e calculate O TD – i. e. transit (highlighte d in blue with 1 v ote re c... | Page 36 |
f84deb8d7844-0 | Appendix F 1 – Ishika wa Top Thr ee This figure depicts the top thre e most likely root c ause areas identifie d through the c omp letion of the Ishika wa diagram in Appendix F. 1. Supp lier e xecution. This re ceived 10 v otes. Supp lier e xecution includes delta betw een re quest and promise, top c ontributing su... | Page 37 |
f84deb8d7844-1 | is the observ ed prob lem happening? 2. What Gemb a evidenc e supports the answ ers generate d? 3. Continue the proc ess f or Wh y (#2) through to Wh y (#5) as re quire d. 1. Why (#2) are the answ ers/findings in the previous step happening? 2. What Gemb a evidenc e supports the answ ers generate d? 4. Repeat the ... | Page 37 |
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