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travel_alert | Uh, h-hello there. My name's John, John D***. Yeah, I'm calling because I, um, I have a, uh, bit of an issue I hope you can help me with. You see, I'm currently, uh, planning on traveling abroad, and I, uh, want to make sure my, uh, my bank account isn't, um, blocked or anything.
Yes, I-I'm going to be in Europe, spec... |
travel_alert | Oh, hello, hi there. I'm just calling, um, because I, uh, I've got a bit of an issue. I'm planning on traveling soon, and, uh, I just remembered that I, well, I need to put a travel alert on my debit card. It's, um, a *** bank card, just to let you know.
So, um, I'm traveling to Europe, specifically to Italy and Fran... |
travel_alert | Uh, hi there, um, I hope you're doing well today. My name is, um, John D***. So, um, there's this thing I heard about, um, a travel alert or something. I, uh, I think it's like when you tell the bank that you're, um, going to be travelling so they don't, um, freeze your cards or something. I'm not exactly sure how it w... |
travel_alert | Uh, Hi there, I, um, I'm hoping you can help me with something. I'm a customer with your bank, account number ***. My name's ***. Yeah, so, I, uh, I'm planning to travel abroad, um, next week to Italy. I've heard from friends you know, that their banks block their cards when they travel because they didn't inform them.... |
travel_alert | Uh, hi there. I am, uh, calling because I need some help... um, with something. This is ***, by the way. I'm a customer of your bank, and I've been using your services for a while now. So, um, here's the thing, I will be traveling overseas next month, and I am, uh, planning to use my credit card while I'm there. I just... |
apple_pay_or_google_pay_not_working | Uh, hello there. I'm, uh, having a bit of a problem with my, uh, Apple Pay. I usually use it, uh, quite frequently but now it's, uh, not working. I tried, um, using it at the grocery store this morning, and, um, the payment didn't go through. It was, um, pretty embarrassing, I tell you.
Oh, my name? It's ***. My acco... |
apple_pay_or_google_pay_not_working | Uh, hi, good morning. My name's Mike. So, I, uh, I'm having a bit of a problem with my, um, my Apple Pay and Google Pay. They're, um, they're not working. Just, um, wanted to get that, uh, sorted out, you know?
***
Yeah, that's right. Both of them. It's a bit weird, isn't it? I've been trying to, um, make payments w... |
apple_pay_or_google_pay_not_working | Uh, hi there. I'm, um, having some trouble with my mobile payment. Yeah, yeah, with, uh, Apple Pay. I've been using it for a while now but just recently it, uh, stopped working. I mean, I've tried everything, reinstalling the app, checking settings, everything. But, you know, it's still not working.
And, um, it's not ... |
apple_pay_or_google_pay_not_working | Uh, hello, good morning. I, um, I have a bit of a problem here. I've been trying to use my, uh, Apple Pay on my phone and it's, it's just not working. So I, um, I have an account with you, account number ending in ***.
Yeah, I've tried, um, deleting the card on Apple Pay and then adding it again multiple times. And i... |
apple_pay_or_google_pay_not_working | Uh, hello, yeah, this is ***. I'm calling because I am having, um, a bit of a problem with my, um, Apple Pay. I, uh, tried to use it at the grocery store earlier today and, um, it didn't work. It's, uh, never happened to me before, you know. I usually use it, uh, all the time without any issues, so, uh, I'm not sure wh... |
auto_bill_pay | Uh, hi there. Yes, I'm calling because, um, I seem to be having some trouble with the auto bill pay feature on my account. My name is *** by the way. No, no, it's not that the payments aren't going through, it's just that, um, they're going through at the wrong time, you know?
Like, I had set it up so that the paymen... |
auto_bill_pay | Uh, hello, um, yes. I, uh, I'm calling about the auto bill pay feature on my, um, on my, uh, account. My name is *** and my account number is ***. You see, I, uh, I've been using this service for quite some time now and it's been, um, it's been working perfectly fine. But, um, recently I, uh, I've noticed that my bills... |
auto_bill_pay | Uh-hi, hello there, um, just wanted to, uh, check something with my account. I, uh, recently noticed that my, um, auto bill pay isn't, you know, working as it should. Uh, I mean, um, I've been using this feature for a long time now, um, for my regular bills, you know, utilities, credit card payments, all that stuff.
... |
auto_bill_pay | Ah, hello there, um, I hope you're doing well. Uh, I'm actually, um, having a bit of a problem with my um, bank account. You see, I've set up an auto-bill-pay service for my monthly bills, but um, it seems like, uh, there's something wrong.
I actually noticed this, um, just yesterday. I, uh, got an email from my inte... |
auto_bill_pay | Uh, hello there. Yeah, my name's John. John ***. I have an account with you guys. My account number? Yeah, sure, it's ***.
No, no, I'm not calling for a regular check-in. I, uh, I've been having this issue. You see, I recently set up auto bill pay for my utilities through my, um, online banking account. The thing is,... |
balance_not_updated | Uh, hi, good, um, good afternoon. My name is, uh, John Doe, and I'm calling about a, um, problem I'm having with my account balance. Y-yeah, I'm sure you hear this a lot, but, uh, it's not been updated recently. I mean, I've been, um, depositing money into the account, but it's not reflecting on my, um, online banking ... |
balance_not_updated | Uh, hi there...yeah, my name is ***. I, um, I'm calling because I seem to be having a bit of a problem with my, uh, my online banking account. I, um, I made a deposit yesterday, right? And, uh, the thing is, um, it's not, um, showing up in my balance.
I, um, I deposited a check through the mobile app, you know, like ... |
balance_not_updated | Hello, um, good day. I, uh, I'm calling because, well, I'm having a bit of an issue with my, uh, my bank account. I, I checked my balance online, you see, this morning and, uh, it doesn't seem to be, um, updated. I mean, I, uh, I made a deposit yesterday, a rather large one, and, uh, it's not showing up in my, uh, acco... |
balance_not_updated | Hi, um, hello... My name is, uh, John. I, um, checked my bank account this morning, you know, on the online banking app and, um, I noticed that my balance, uh, it hasn't been updated for a few days. Yeah, I mean, I've deposited a check last, uh, let's see, last Tuesday, I believe. It was for *** dollars. But, um, my ba... |
balance_not_updated | Uh, hello there. This is, um, John Doe. I'm, uh, calling about an issue with my, um, my bank account balance. I, uh, made a deposit yesterday, but, um, it's not showing up online.
Yes, I, um, I deposited a check at, uh, a branch. It was, um, a check for *** dollars from my employer. Yeah, I, uh, I deposited it in the ... |
cancel_transfer | Uh, hello, I'm calling because I, um, I need some help with a transfer that I, uh, I made recently. My name? Oh, right, it's ***. And my account number? Uh, sure, it's ***.
Yeah, so the thing is, I, um, I made this transfer to a friend of mine, but, uh, I just realized that I made a mistake. Uh, the amount I transfer... |
cancel_transfer | Uh, hello, I, uh, recently initiated a, um, a money transfer using your, uh, your online banking services. My name is, um, John ***, account number is, uh, ***. So, um, the thing is, I've made a, um, a mistake with the transfer. I, um, I accidentally sent it to the, uh, the wrong person. Yeah, I, um, I didn't, uh, doub... |
cancel_transfer | Uh, hello. Uh, my name is ***. I, um, bank with you guys. I ...uh... initiated a, um, bank transfer...uh... yesterday. And...um... I...uh... I think I made a mistake. I mean, I know I did. I, uh, transferred money to the wrong account. I, uh, I was meant to send it to my sister's account, but I accidentally sent it to,... |
cancel_transfer | Uh, hello, good morning. My name is John, John ***. Uh, I recently initiated a, um, money transfer. It was for $500. Uh, I transferred it to an account, but I, um, I think I made a mistake. I, uh, I don't think the account number I entered was correct. Uh, the account number, um, was *** and the sort code was ***.
Um... |
cancel_transfer | Uhh, hi, good afternoon. My name is, um, John. I, uh, I was hoping you could, uh, help me with something. I, um, recently made a, uh, a transfer. It's, uh, from my, um, my checking account to, um, another, uh, account of mine. The number for my, um, checking account ends in ****.
But, uh, um, I, um, I think I made a ... |
card_payment_not_recognized | Um, hello there. Uh, I have a...a bit of a problem with my card. Uh, it's not, um...it's not recognizing my payment. Yeah, it's a credit card, yeah...uh ***. I tried to make a payment online and, um, it's just not...not going through for some reason.
And, um, I...I've used this card, uh, for years, never had a proble... |
card_payment_not_recognized | Uh, hi, good morning. I, um, I'm calling because I've noticed something strange on my bank statement. Yeah, my name is ***. That's right, account number ***. Uhm, I see a charge that I don't recognize... No, it's not a small one, it's actually quite hefty.
Yes, it's for a payment I supposedly made with my card. But I... |
card_payment_not_recognized | Uh, hi there... I am calling because I've noticed something strange on my bank statement. I have a charge, um, from my debit card that I don't recognize. I, um, I checked my statement online and saw this charge for *** dollars that I definitely did not make.
Yes, I have the card with me, and no, I haven't lost it or, ... |
card_payment_not_recognized | Uh, hi there. My name is, um, John ***. I'm, uh, calling because I noticed something odd on my, um, my credit card statement. It's, uh, showing a transaction that, uh, I don't remember making.
Yeah, it's for, um, $200 and, uh, it's marked as a payment to, um, some online shop I've, uh, never even heard of before. It's... |
card_payment_not_recognized | Uh, Hi, I've got a, um, problem with my card. I was just checking my statement online, and there's a, um, payment that, eh, doesn't look familiar to me. It's for a, uh, pretty significant amount, and I, um, I really don't remember authorizing it.
I, uh, noticed it this morning when I was checking my, um, online accou... |
declined_card_payment | Uh, hi there. I'm having a, um, a bit of a problem with my card. It's been, uh... declined, I think. Yeah, yeah, declined. Now, you see, I was trying to buy some groceries earlier today and it just wouldn't go through. I don't, um, I don't really understand why. I mean, I just checked my bank balance, like, yesterday a... |
declined_card_payment | Uh, hello, good morning. I'm calling because, um, there seems to be an issue with my, uh, debit card. It's been, um, declined. I was at the grocery store and it, um, it didn't go through.
No, no, I haven't, um, I haven't received any, uh, email or notification from the bank. It was, uh, really embarrassing. I mean, I... |
declined_card_payment | Uh, hello there. I, uh, I'm having a bit of a, uh, problem with my, um, bank card. Yeah, so, it's, uh, it's this card, you know, the one I've been using for, mmm, quite a while now. But, um, yesterday, it, uh, it got declined. Yeah, just out of the blue... and, um, I wasn't expecting that, you know?
I mean, it's not l... |
declined_card_payment | Uh, hi, yeah, good morning. So, um, I'm calling because I seem to, um, have a bit of a problem with my, uh, card. My name is *** by the way. I've been banking with you guys for a, um, pretty long time now, and this is the first time I've had this kind of issue.
So, uh, this thing is, um, I tried to, uh, make a purcha... |
declined_card_payment | Uh, Hello, good, um, good afternoon. I, uh, I'm calling because, um, I've had an, uh, issue with my, uh, my credit card. Um, it seems like, uh, my card has been, um, declined. Uh, yes, the card number ends in ***.
Uh, I was, um, trying to pay for some groceries, uh, at my local store, um, when the cashier told me tha... |
declined_cash_withdrawal | Uh, hello there. I'm calling because, uh, I seem to be having an issue with my, uh, bank account. Yeah, um, I was at the ATM earlier today, and, uh, I tried to withdraw some cash, but my request, uh, it was declined.
Yeah, that's right, declined. It was, um, really surprising because, um, I'm pretty sure, uh, my acco... |
declined_cash_withdrawal | Uh, hi there. My name's Tom. I, uh, seem to have a bit of a problem. I tried to take out some cash from the ATM today, you know, as you do, and it wouldn't let me. Said something about a, uh, declined transaction or something? I'm not too sure what that means, and I've never had this issue before. So, um, I was wonderi... |
declined_cash_withdrawal | Uh, hey there. Yeah, um, my name is ***. I, uh, I'm having a bit of a problem with, um, with my bank account. Yeah, so, um, I was at the ATM, you know, just trying to, um, withdraw some cash, you know, like I usually do. But this time, uh, the ATM said my, um, my request was declined.
Yeah, so, um, I'm not sure what,... |
declined_cash_withdrawal | Uh, hi, good morning. I, um, I've been having a bit of a problem with my, uh, bank account. I tried to withdraw some cash yesterday at an ATM, uh, it's, um... it's actually one of your bank's ATMs. Uh, but the machine, it, uh, denied my request. Said something like... like 'transaction declined' or something. I'm not e... |
declined_cash_withdrawal | Uh, hi there, um, I was just at one of your ATMs and I, uh, tried to withdraw some cash. But, um, the ATM said my withdrawal was declined, which, uh, I'm really confused about because, um, I'm pretty sure I have, uh, enough funds in my account.
Yeah, I mean, I just checked my account balance yesterday, and um, I defi... |
declined_transfer | Uh, hi, good morning. I'm having, um, a bit of a problem with, um, a transfer that I tried to make yesterday. Yeah, it's with my account number ending in ***. Uh, it was, uh, it was declined, and, uh, I'm not really sure why.
Yes, it was a transfer to my other bank account, the one with *** Bank. I, uh, I've done thi... |
declined_transfer | Uh, hello there. Yeah, I uh, I hope you're doing well. So, um, I'm having a bit of a, uh, issue with a transfer I tried to make. Yeah, it's, uh, it's been declined... No, no, I haven't gotten any, um, any clear explanation as to why that happened. I, uh, I tried to transfer some funds from my account, number *** to my ... |
declined_transfer | Uh, hey there, um, I was just online, you know, trying to um, make a transfer from my savings account to my checking account, and it was, uh, declined. It's account number ***. Yeah, that's the one.
Yeah, so, uh, I don't understand why, um, it was declined. I mean, I've done this, uh, many times before and never had a... |
declined_transfer | Uh, hello... Yes, hello. My name is John. I'm calling because I've, um, I've had an issue with a money transfer that I've attempted recently. Yes, my account number is ***. So, um, I was trying to, um, transfer some funds to my, uh, daughter's account and, uh, it was, um, declined.
No, no, there was no error message.... |
declined_transfer | Uh, h-hello there. I'm calling in about an issue I'm having with a money transfer. I tried to send some funds to my daughter for her college expenses. I used your mobile banking app to do it, but it, uh, it got declined. I've never had this problem before, so, um, I'm not really sure what's going wrong.
Yes, her name ... |
deposit_inquiry | Uh, hello... Yeah, I'm calling about a recent deposit I made into my account... Yeah, it's ***. I deposited a check into my account a few days ago. And, um, I was checking my account online this morning and, uh, it doesn't seem to be showing up. It's a bit, um, concerning because it was a pretty significant amount, you... |
deposit_inquiry | Uh, hello. I, um, just wanted to, uh, well, check on a deposit I made recently. You see, I was, um, at one of your branches, branch number *** and I, uh, made a cash deposit to my checking account, account number ***. But it’s, uh, it's not showing up in my, um, online banking. I mean, I filled out the, um, deposit sli... |
deposit_inquiry | Uh, hi there - um, my name is J-John Smith. I, um, have an account with you guys, account number ***. I'm a bit confused about, uh, something and I was hoping you could, um, you know, help me out.
So, um, last week, I made a deposit into my, uh, savings account. I, um, deposited a check for, uh, $500. I did it throug... |
deposit_inquiry | Uh, hi there. Yeah, um, my name's John. John ***. I, uh, I'm calling because I, um, I have a bit of a, um, problem with a deposit I made recently.
Yeah, yeah, it's a check deposit. I, uh, I deposited it into my checking account, account number ***. Yeah, that's the one.
Uh, well, the thing is, I, um, I made the dep... |
deposit_inquiry | Uh, hi, yes, good morning. I was hoping to, um, speak with someone about a, um, bank deposit issue I'm having. My name is ***.
Yes, I'm a customer, been banking with you guys for, uh, about 10 years now.
Uh, my issue is with a recent deposit I made. See, I, uh, deposited a check into my account, uh, through the mob... |
direct_deposit_net_pay_early_release | Uh, hello, h-hi... yes, this is... um, my name is... I mean, I'm ***. I've been banking with you guys for a while now. And, umm, well, I've recently set up a direct deposit with my employer, and I have a few... eh... questions, I guess, about it.
So, um, first off, I was wondering... when exactly will my pay, um, show... |
direct_deposit_net_pay_early_release | Oh, uh, hi there. I, um, I'm actually calling about, well, um, it's about my direct deposit. I've been having an issue with it. Well, you see, I've been noticing that my, um, my net pay isn't actually being released early like it, um, like it's supposed to be. I believe, uh, my bank's policy says it should be available... |
direct_deposit_net_pay_early_release | Uh, hello there, um, my name is John D***. I, uh, I bank with you guys, account number ending in ****, and I’ve been having a bit of a, um, issue with my direct deposits. You see, um, my employer told me they, uh, sent out my net pay, but it's not reflecting in my account yet.
I understand there is usually a, um, pro... |
direct_deposit_net_pay_early_release | Uh, hi there. My name is ***. I've been, um, banking with you guys for a few, uh, years now. Ah, recently, I've, um, noticed something, um, a bit odd with my direct deposit.
You see, um, I get paid every two weeks from my, uh, employer, right? They, um, they send my pay via direct deposit, and, um, it usually comes i... |
direct_deposit_net_pay_early_release | Uh, h-hello, yeah, hi... My name is ***. I'm just calling, um, because of this issue I've been having with my direct deposit. You see, I've been with your bank for quite a few years now and, um, I've always been satisfied with the service. But, um, recently, I noticed that my net pay, uh, it's not being released early,... |
loan_payoff_request | Uh, hi there. Ah, my name is ***. I've been a, um, customer with your bank for, well, quite a few years now. I have a, um, a loan, you know, a personal loan, with your institution. I've been making regular payments, every month, you know. But, um, I was thinking, I mean, I've been considering, um, paying it off. The wh... |
loan_payoff_request | Uh, hi there, I'm calling about, um, a loan that I have with your bank. Uh, I took it out, um, some years ago... it's a mortgage loan. The loan number, let me see, it's um, ***.
Yeah, so, here's the thing... I've been, um, thinking about paying off the remaining balance early, you know? And, uh, I've been checking my... |
loan_payoff_request | Uh, hello, good morning. My name is, uh, John ***. I have this, um, loan account with you guys, number ***. Uh, been with you guys for a long time, I guess. I, uh... I have this loan, right. It's a personal loan, and I’ve, uh, been paying it off for a while now.
But, uh, now, I'm in a position where, um, I think I ca... |
loan_payoff_request | Uh, hello there. My name is John Doe, and I'm calling about my, uh, my loan account with your bank. My account number is, um, ***. Yeah, that's right.
I've been, uh, I've been with your bank for several years now, and I've taken a few loans in the past. This time, I, uh, I have a personal loan, and I've been, um, mak... |
loan_payoff_request | Uh, h-hello there, I am, um, trying to, uh, find out, um, how to pay off my loan. I'm, um, not really sure where to start.
Yes, it's a personal loan. I, uh, took it out about two years ago. It's under my name, ***.
Yes, yes, that's right. I've, uh, been making my regular, um, payments. But, um, I've recently come int... |
overdraft_protection_bounce_charge | Uh, hi, um, I'm calling because I'm seeing something strange on my, um, my online banking statement. Right, yeah, my name is ***. My account number? Sure, it's ***. Okay, um, so I'm seeing this, um, this charge on my account. It says... it says overdraft protection bounce charge.
You know, I've never had this happen b... |
overdraft_protection_bounce_charge | Uh, hi, uh, hello... Yes, my name is, uh, John ***. Yeah, I, uh, I'm calling because I, uh, noticed a, um, a charge on my, uh, my account. Yeah, it, uh, it seems to be an overdraft, um, overdraft protection bounce charge. I, uh, I'm not really sure, uh, what that means, um, could you explain?
Uh-huh, so, um, it's a fe... |
overdraft_protection_bounce_charge | Uh, hello, good morning. My name is John Doe. I'm, uh, calling because I, um, saw something strange on my, um, recent bank statement and, uh, I was hoping you could, um, help me understand it. Yeah, so, um, I noticed a, um, a charge that I, uh, I don't recognize. It, ah, looks like an overdraft fee or, um, something li... |
overdraft_protection_bounce_charge | Uh, hi, yeah, thank you for taking my call. Um, my name is ***. I'm calling today because I, uh, noticed something strange on my bank statement and I, um, I wanted to discuss it with you. You see, I, uh, I was charged an overdraft fee last week. Yeah, yeah. The date was *** and the amount, um, it was $35.
I, uh, I'm ... |
overdraft_protection_bounce_charge | Uh, hi there. I'm, um, calling about an issue I'm having with my account. My name is ***. So, um, I've noticed a charge on my account that I, uh, don't really understand. It's labeled as an overdraft protection bounce charge and, um, I'm not sure what this is.
I mean, I, uh, have overdraft protection on my account, s... |
payment_hold_release | Uh, Hi, I'm calling because I, um, I noticed there's a hold on a payment I made, like, a couple days ago. Yeah, my name is John ***. My account number ends with ***. Yeah, I, uh, I'm just trying to figure out, you know, why the payment hasn't gone through yet.
Mmm-hmm, yeah, the transaction was for my credit card bil... |
payment_hold_release | Uh hi, good, good morning. My name is Jake, Jake ***. I, uh, have an account with you guys, account number ending in ***. So, here's the, uh, the thing. I, um, I made a payment, you know, like a pretty substantial one, to my credit card. Uh, it was about, about four days ago, I think. But, um, the payment is still show... |
payment_hold_release | Uh, hello there. Yeah, um, my name is John, John ***. I have this, um, issue, you see, that I'm hoping you can help me with. I'm a, uh, a customer with your bank. I have this, uh, checking account, you know. The account number is, uh, ***.
So, the problem is, uh, I've noticed a hold on a payment I made two days ago. ... |
payment_hold_release | Uh, hello? Hi, yes, um, my name is ***. Uh, I'm calling because I've got a, um, bit of an issue with a payment that's on hold. It's from my checking account, and I, uh, I need it to go through as soon as possible.
Mmm-hmm, yes, that's correct, the account number is ***. Yes, that one. So, um, the payment is for my, u... |
payment_hold_release | Uh, hello, um, I hope you're doing well. My name is John, John ***. I, um, I have an account with you guys, account number ***. I noticed, um, I-I noticed this morning that there's a, um, a hold on my account. It's, uh, it's preventing me from making payments and I, well, I-I need to resolve this issue as soon as possi... |
payment_not_updated | Uh, hello there, uh, I hope you're doing well. My name's Sam, and, uh, I'm a customer with your bank. I have a, uh, sort of a problem, you see. I, uh, noticed on my bank statement that a payment I made, uh, a few days ago, uh, has not been updated.
Yes, yes, the payment was for my, uh, credit card bill. I, uh, usuall... |
payment_not_updated | Uh, hello there. My name is, um, John ***. I'm, uh, calling about an issue I'm having with my, uh, bank account. See, I made a payment for my credit card, uh, a few days ago and, um, it's not showing up in my account. It's, uh, it's still showing that I owe the amount.
Oh, yes, I made the payment on, um, on ***. I use... |
payment_not_updated | Uh, um, hello, I'm calling because I, um, seem to be having an issue with a payment I made on my account. Yeah, it's for my, uh, *** account. It's just, um, I made a payment about, uh, two days ago, right, and it’s not, uh, reflecting on my account yet.
No, no, I, um, I did it through the, uh, online banking app. Yeah... |
payment_not_updated | Uh, hello? Hi, um, I'm calling about a recent payment I made. My name is ***. I, uh, paid my credit card bill last week, but when I checked my online account today, it um, it still says I owe the same amount. I'm really, um, worried about this.
I used my, um, checking account to pay the bill. The money's definitely go... |
payment_not_updated | Uh, hello, um, I'm calling because I'm having a bit of an issue with my account. I, uh, made a payment a few days ago but it's not, um, showing up in my account history. It's, um, for my credit card, uh, ending in ***. I, um, usually, uh, pay through the online banking portal and uh, I've never had this, uh, problem be... |
payment_reversal | Uh, hi. Yeah, my name's John, John D***. I'm calling about a, uh, transaction on my, uhm, account, that I didn't actually, uh, authorize. Yup, it's a, um, saving account... No, sorry, it's the checking account. Account number? Yeah, sure. It's um, ***. Sorry, I'm just a little, uh, stressed about this whole thing.
No,... |
payment_reversal | Uh, hi there, I'm calling because, well, I've got this, um, sort of issue with a payment I made recently. It's, uh, kinda complicated. My account number is ***. I made a transfer from my account to, uh, another account, a friend's account, you see. It's not something I do often, so, uh, I'm not totally familiar with th... |
payment_reversal | Ah, hello there. My name is John, and I, um, I believe there has been, um, you know, a mistake from your end. I was checking my, um, account statement this morning and, um, I noticed a payment that I don't, um, remember making. It's for, um, *** dollars and it seems to have been made to some, um, online retailer.
Yea... |
payment_reversal | Uh, hi there, I'm calling because I see a payment on my account that I, uh, I don't recognize. It's for *** dollars and it was processed yesterday. Yeah, my account number is ***.
No, no, I didn't authorize that payment. I checked my, um, my bank statement this morning and it was just, uh, there. I mean, I didn't do ... |
payment_reversal | Oh, hi there, good, um, good day. I'm, uh, calling about a, um, an issue with my bank account. Well, yeah, my name's ***. Uh-huh, right, so, I was checking my, um, my account balance this morning, and I, um, noticed a payment that, um, that I didn't make.
No, no, it wasn't a large amount, just, um, about *** dollars. ... |
payment_with_zelle | Uh, hi, yes, good morning. My name's John, John ***. I...I'm having a bit of a, uh, problem, you see. I've been trying to use the Zelle service through my online banking account with you guys, but it's, um, it's not really...working out for me.
No, no, I used Zelle before. I've used it several times, actually. I usua... |
payment_with_zelle | Uh, hi there, good afternoon. My name is John, John D***. I've, um, I've been using your bank for, eh, a good number of years now, never really had any, any major problems, you know. But, uh, right now I'm, um, I'm having a little trouble with the, um, the Zelle service. You know, the, um, the payment thingy?
Yeah, s... |
payment_with_zelle | Uh, hey there. Good day. I'm calling because I, um, I seem to be having, uh, a bit of an issue with, uh, a Zelle payment I tried to make. Yeah, um, I tried to, um, send some money to my sister, you know, it's her birthday and all, but, um, the payment didn't go through. It's kinda, um, urgent, you know, because her bir... |
payment_with_zelle | Uh, hello there... Yes, my name is...uh...John Doe. My account number? Sure, it's **** **** 1234. No, no, I didn't call to check my balance. I actually have a problem...uh...with the Zelle transfer service...yeah, the one you have in your app. I mean, I've been using it for a while now, you know, to pay my friends back... |
payment_with_zelle | Uh, hi there. I'm calling because... um... I've been having some problems with my... uh... Zelle payment service. Yeah, I tried to, uh, send some money to my son who's in college, you know, for his... um... tuition. But, the payment... it... it just didn't go through.
Yeah, I've been, uh... I've been using Zelle for ... |
pending_payment | Hello, um, hi. My name is ***. I, uh, hope you're, um, having a good day. I'm, uh, I'm calling because, well, I have a, um, a problem. It's about my, um, my bank account and a, a pending payment. I'm not quite sure what's going on, uh, but it's, it's been pending for quite, um, quite a while now.
Yes, that's right. I... |
pending_payment | Uh, hello there, I, um, see a pending payment on my, uh, account that I, uh, don't quite recognize. It's, err, for a pretty large amount and, um, I'm a bit worried about it. I, uh, logged into my online account today and, uh, saw this pending transaction listed there. **** is the name that's listed but, um, I don't rec... |
pending_payment | Uh, hello there. I'm calling about, um, an issue I'm having with my, uh, bank account. I've been trying to make a payment online, and it's been, uh, pending for a couple of days now. I'm a bit worried because it's, um, a pretty significant amount and I need it to go through as soon as possible.
Yeah, it's a payment to... |
pending_payment | Uh, hi, uhh... good afternoon. I'm calling about a payment I made recently. It's, um, it's still showing as pending on my account, and I'm a bit concerned. You see, I made the payment about, um, three days ago? Yeah, three days ago.
It was for my credit card bill with you guys. I made an online transfer from my savin... |
pending_payment | Uh, hello there, uh, my name is *** and I'm, um, calling about a pending, um, payment in my account. I noticed it, uh, when I checked my online banking this, um, morning, and I, um, I'm not sure, uh, what it's for.
I mean, it's not a small amount, um, and I don't recall making this, um, transaction. So, it's, um, it'... |
pending_transfer | Uh, hi there. I, um, see that a transfer I initiated a few days ago...it's still pending. It's, uh, it's a pretty significant amount, you know? And I was expecting it to have gone through by now.
Yeah, yeah, the transfer was from my savings to my checking account. I, um, I did it online through the, the uh... the ban... |
pending_transfer | Uh, hi there. Yeah, my name's John, John ***. I'm calling because, uh, well, I've been having this issue with a transfer. Yeah, it's, uh, it's been pending for, uh, well, a while now. I transferred the money, uh, let's see, about a week ago. It was to, uh, another bank account, one of mine, actually. But it's, um, it's... |
pending_transfer | Hi, uh, hello there. I'm calling because I, uh, wanted to talk about a transfer I initiated a few days back. It's still, um, showing as pending in my account and, um, I'm a little worried about it. I mean, it's been almost a week and the funds still haven't left my account. They, um, they're supposed to be in my other ... |
pending_transfer | Um, hi, my name is ***. Uh, I'm calling because I have an issue with a transfer that I made a couple of days ago. So, uh, I initiated a transfer from my savings account to my checking account, but um, it's still showing as pending. You see, I've, uh, I've done this transfer a bunch of times before and it usually, uh, c... |
pending_transfer | Yeah, hi there. Good, good, thank you. I, um, I'm calling about this, uh, issue that I'm having with a transfer I made. Uh, it's been a few days now and the, uh, the transfer is still showing as pending on my end. I mean, it's, uh, it's kinda urgent, you see, and I just don't understand why it's taking this long.
Uh,... |
request_refund | Uh, hello there. I, um, was just checking my, uh, bank statement online and I've noticed, um, something that doesn't look quite right. Yeah, it's a charge that I, uh, don't recognize. It's for some kind of, uh, online subscription service or something. I'm sure I didn't sign up for anything like that.
Yeah, the charg... |
request_refund | Uh, hello there, uh, good, good day. My name is, uh, ***. I'm, uh, calling because I, I noticed something, uh, strange on my, uh, bank statement. Uh, I see this, um, transaction, I swear I didn't make. Yes, yes, it's for, uh, two hundred dollars.
Yeah, uh, it's listed under, um, some online store, I think. It's, uh, ... |
request_refund | Uh, hello there, uh, my name is ***. I'm calling because, well, there seems to be a, um, a bit of an issue with my account. Yeah, I noticed that there was a, uh, charge on my statement that, um, I don't quite recognize. Uh-huh, yeah, it was for, I think, $150.
I, um, I went through my receipts and, you know, double-c... |
request_refund | Uh, hi there, um, my name is John Doe. I, uh, I have an account with you guys. The account number is, um, ***. Uh, I noticed this charge on my account that I didn't, uh, didn't recognize. It was a, um, pretty substantial amount, you know, $150. I, um, I was hoping you could help me look into this?
Uh, yeah, that's ri... |
request_refund | Um, hi, hello? Yeah, um, this is ***. Uh, I'm calling, um, because, well, there's, uh, there's something wrong with my account. I mean, I was looking at my, uh, my statement and there's a charge here that I didn't, um, I didn't make. I, uh, I didn't authorize it, you know? It's a big one too, like, uh, about $200 or so... |
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