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Hello, AAPC members, it is Alex McKinley from the AAPC National Office. You may know me as AAPC. Alex from our social media channels. Hope everybody's doing well. Today, we have another great episode and interview for I am AAPC where we learn the stories of AAPC members and we have Letitia Jolly with us today. How are ... |
on my own. So. Well, Leticia, with this career change, what led you to medical coding and health care? Okay, so I wasn't in the medical field at all. I start from scratch. I am, healthcare. I mean, my mom is a nurse, so that's my only connection with health care at that point. And I really love biology. So when I was i... |
and then you're searching around and I guess you discovered AAPC through that search before you started any studies. Yes. And did you take the AAPC online course or is that what you did? Yeah, that's what I did. Okay. All right. At the time of my life, I wasn't even in the US because I had to move like from the person ... |
the medical terminology like with the Latin roots really mean a lot. That was easy. That was really easily not being like I'm in English like my first language is like make it pretty okay because at that point I was I was learning in English so I didn't on any travel really like understanding the course or I'll going t... |
like you can imagine. It was good. And then passing the test, it was stressful. It was long. Not easy because, you know, like you don't have any, like, try to go to the bathroom or do anything. It was like everybody knows. I think I got lucky in a way because it was really quite a journey there. The doctor was an amazi... |
but you have this challenge of getting to the right place, getting onto a military base. Finding the exam site, that just only adds to that stress, I'm sure. Oh yeah, it was really stressful. I was like, you don't know what to do. I was almost thinking I'm not going to be there on time and, you know, be able to pass th... |
like learned a lot, take a bunch of courses around it, like, and which I did. So I updated that. And then I post my resume and a bunch of places online, like all the jobs search engine website on also like 10 agencies which out. And my first thing to get a little bit experience was to use the project is external progra... |
you sign up for AAPC's Project X-term program. You have mentors and these great people showing you the ropes and through the program. And tell us about that first job. How did you get that? The first job after the project system. Okay, so well it was a week before the end of my project external program, I got a phone c... |
the practicum. Okay. So this helped me answer a bunch of coding questions she had for me as well because she said she needed somebody who knew about modifiers and I learned about modifiers not doing the exam but doing the practical so I was able to answer some of those questions because I knew from there you know so wo... |
which I didn't get on my own applying on the hospital website. We don't talk about that enough in the group. How temp agencies so helpful. So if you're watching this I hope you see the touches success with that. Yeah that's right and it doesn't matter when you're gonna get paid the first time I mean that gives you the ... |
with like nurses around me. That was a crazy situation. And so they asked us to go back in the office at that time because it was too crazy to stay where we were. She said, be patient. I want to for your position and I really meant it. So, and between, before she said that to me, somebody talked to me about a new compa... |
well, I'm not going to be able to offer you anything anytime soon because the higher increase is still on and that's not going to end soon. So you just in case you're better to like you know look around just make sure you you have something for you that something to do and something stable because that was important. S... |
offshore people and was working for that company and that's where I am now. Okay, coding integrity specialists. Yeah, coding integrity specialists. Yeah, coding integrity specialists. And you're doing things other than, you're not a production coder anymore, it sounds like you're doing a lot of different things. Yes. L... |
great. Now have you looked at this this tends to happen Lettiecia just a warning you'll find yourself looking at the APC website at those other credentials and thinking what's next. Have you done that? I did because I already scheduled my COC exam because you remember you had the free APC program? Yes, free AP promotio... |
I, I, that was my second attempt. So my first thing, I was, I missed it for, I think I got 64%, which is not bad. No, pretty close. Pretty close. And second time, I finished right at one time, like three minutes before the end I was done I went through all the questions I am I am pretty sure I'm passed I passed but I d... |
but you've learned to rely on codify to find those codes even quicker. Mm-hmm. Codeify and e-books as well. Oh, wow. Wow. Well, awesome. What a great story. I'm so happy for you and what an inspiration you will be to many other international coders. There's probably someone in Europe or South America, who knows where, ... |
which was also a great, a good place to start and meet people in the field. So yeah, that's absolute as well. So. Great place and network, great place to learn. And fill that community family feel of APC. Exactly. So yeah, the local chapter is a great way to start as well. Yeah. Awesome. Well, Leticia, I like to have o... |
Welcome to another edition of I am AAPC. Today I have with me of Beverly Johnson who Beverly I see you all over AAPC social media channels you're such a great ambassador to AAPC. How are you? I'm great. Thank you. Let's just start with a brief summary of where you're at now, where you're from and what you do. Okay, wel... |
how long have you been in the industry starting with your medical coding or maybe it was something even prior to that? I've actually been in the health care industry for 30 years, I started right out of high school as a medical transcriptionist. And I did that for about 20 years and about half of that time I worked at ... |
I get to audit facility and position billing. I'm loving learning all about the facility billing and coding and that side of things because that's you know that's a different world that's a beast all in itself and I'm actually thinking about going for my CIC. Oh wow. So I'm real excited there's just a lot of good thing... |
I do it for me. Because it makes me feel good and makes me feel like I accomplish something. And I love that feeling. Yes, yes. Well, I love that that you're looking to fill and set up parameters for success for yourself. But I think there may be some viewers who are like, well, do these additional certifications or be... |
you know, these years of doing this. Yeah. Before I got this job I'm in now. Okay. I never would have got this job without those certifications. Okay. I mean, I can guarantee it. I never would have got it. Okay. Now, when you're working as a new coder, you're working, you're loving it. And at a point, you decide to be ... |
he was going to pick me up. I walked out of the building and I couldn't even talk. I couldn't even talk. He started talking to me and I'm like, I can't talk. Leave me alone. I know. And then he tried to feed me after and I couldn't hardly even hold my fork. It was awful. But tell you what, that accomplishment though, w... |
you received your CPCO before actually working in compliance then? Yes. Yes. Okay. What other types of rules have you had in the business of health care? So you're, we've got the bookends. We've got you started as a coder and now you're in compliance. Anything in between? Really? No. I mean, it's basically being, of co... |
you know, tutoring sessions and during those sessions you can actually see when light bulbs go off. And you know it makes you feel so good because you're helping them and you're making them feel good. They feel good about themselves and they feel accomplished. And one of the most rewarding things is they get through th... |
and I want to say what the importance is of networking. Networking is, we all need to do it. But I went to, well, it was the health con, DC health con, the virtual, and Craig Larson, he had reached out to me. Craig works for APC. Yes, yes, he is wonderful, wonderful, and he actually got me on the right track to do that... |
and just basically talking like us, you know, and he's so down to earth. And he really, he wants to know what the members want. And, you know, he was asking his questions about what we thought of the conference, and it was wonderful. And he wanted to know kind of what we thought toward future conferences, any ideas. An... |
Beverly, having spoken with many students and seeing their challenges and roadblocks, what advice, oh, actually, let's do this, what's the most common challenge that you may see with students. Is there something that comes up frequently? They feel overwhelmed, especially at the start. They, because it's a lot to learn.... |
you know, I love it all. But I guess, I don't know what my favorite would be. I just, I really like it all. Now, you mentioned movies. Are you a big movie theater fan or do you like because it seems to be drifting away from that or do you like to just download and watch from the comfort over your own home or get that b... |
and you're a great example of that. We see that with so many members who start out with their CPC. And that was the pinnacle at that time without realizing there's compliance like yourself. There's auditing. There's education where many coders become educators and educate physicians in hospital or facility staff. So so... |
I'm going to be able to serve on the AAPC Chapter Association Board of Directors. Oh, wonderful. Congratulations. Yes, I'm so excited about that. And I've got Region 4. And I am looking forward to working with all the chapters and in helping and just, I'm so excited. Well, hey, Beverly, that means that you and I will g... |
I was real excited. And I actually talked to Miss Jackie and she was encouraging and Miss Jackie's wonderful. She is great. But you know the rest is history. All right. Well we look forward to yeah. We'll see you conferences on a regular basis for the next few years and we will see you on AAPC social hour and many othe... |
Hello, welcome to another edition of I am AAPC. I am Alex McKinley from the National Office and today we have Laura Smith with us. Laura, how are you? Hi, I'm good. Thank you. Good. Thank you. Thank you. Thank you much for volunteering yourself, Laura, to share your story with us. I put out a call to our membership to ... |
Laura. So there are I have a lot of questions for you. So you're a stay-at-home mom and you're seeking a career. What led you to medical coding exactly? Just, like I said, I wanted to find some skills for myself so that once I did enter the work field again, that I would have, you know, something to offer, something to... |
so this just kind of has helped you further your career, I guess, further establish your, who you are as a medical coder. Right. Right. Okay. All right. All right. And so now I'm stumped, Laura, because like you had you had all of this experience. Like how many years of experience did you have prior to being certified?... |
you know, it was like I couldn't go over it enough, but I don't know. I'm obsessed with coding, so it's just like one of those things that I just, I just, you know, I felt like I didn't know enough. I was still nervous on the day they took my exam, but like I said, I had a great instructor. Yeah, so at this point, we p... |
so that's a great tip for those who are preparing for the exam. Any other tips for for those studying for the exam? What would you say to them? Um, definitely the tabbing your books and the studying the guidelines. I watched videos and the checklist that the AAPC puts on the website before the test to make sure that yo... |
yeah, but I can't take a job making $15 an hour. Yeah, yes, yes. Yeah. So there you've got you have expectations and parameters that you're working with. All right, all right. And you're not new to this. So, you know, you kind of expect to make a little bit more. Yes. Okay, all right. That's fair enough. All right. Wel... |
just everything, but I love learning it. I just, it, I could sit here and research something all day. I feel like an investigator when you, when you're doing this job. Okay. So, uh, you're a problem solver. Yes. Yes. But in the pieces of the puzzle of the puzzle together. All right. Well, Laura, thanks for sharing your... |
ping me. And then we'll do a little follow up in the Facebook group so everybody can hear where you end up working. So all right. Well, okay, we are back with Laura and we are doing something unusual but we like our I am a PC interviews and a happy note. And while Laura had worked, has worked as a coder for many years.... |
well great work. We just wanted everybody to get this current update on Laura and it's great to see that things have worked out in your favor and you were persistent, aren't you? Yes, I did a lot of homework on companies and I was trying to find the right one for me and one that I wanted to stay with for a while and th... |
Hi, welcome back to I am a PC. I'm Heather Johnson. I'm here with Lisa Wilson. Lisa, thank you so much for joining us today. Oh, my pleasure. Where are you joining us from? Right now, I'm in Michigan. I'm actually here just for a couple of weeks my mother had surgery so I'm able to move and work from here. In fact I'm ... |
kids? Yep, no kids. We were not blessed in that way, but we do have three cats. So three cats. Yeah, they're all rescues. We got one that was blind, one that had a stroke about a year ago, one that had a thyroid issue that had to be taken care of, but they're all doing good now. And so, yeah, I have a rescue pup, so I'... |
HCA. And so HCA is like all over the place. But I started working there back in 2011 and I started in patient collections. And I did that and then an opening came for billing. And so then I did billing for about five years. And then part way through the billing, I had, before I had started there, I had gotten an associ... |
hernia, tonsilectomies. The urology stuff actually was a lot. I did urolifts. I don't know if you're familiar with that. Neurostems. They do a lot of that neurology, cystoscopies, just, and yeah. Do you like, it sounds like there's like a lot of variety. Do you like that? Yeah, it's so nice. I mean, it's nice to know f... |
yeah, I just. Sounds like you stay very busy, but you are, yesed like across multi disciplines, which is really cool. Can you brag a little and tell us about your credentials? Well, I have a few. Yeah, of course, start out with the CPC. And then I've initially got my first specialty certification, the orthopedic one, b... |
and I gained a lot of knowledge with each certification. Yeah. So with the practice stuff, it just, you know, gave me a lot more knowledge, which is one thing that I really like is learning about how, you know, how to code these specific procedures. And my, yeah, my management, my supervisor and manager, they're just v... |
yeah, set a precedent saying that this works. That's awesome. We can do that. So another one of my fellow coders actually moved to Missouri too. She lives about two and a half hours from me. We have, because where we're located basically is the Denver area, but there's a couple others that live out like Grand Junction.... |
you know, stay on and work. Because at that time I was working as kind of a three quarter time biller with the other quarter time coder because I've had my original CPC from 2012 and I didn't move until 2016. So I was doing both at that time. And so once I moved in 2016 I became a full-time coder. So can I ask you abou... |
so that I, I think I did it for each one of my certifications. I did the practice exams. I had the study guides. I mean, I think that was very helpful. Um, and then, you know, know, because when I did the CPC, I had, you know, I didn't know what kind of coding I was going to really be doing. I didn't know if I was stil... |
I can send it to my manager and what do you think you know how you know does this look right and it usually comes out that yep looks good and it's like so you know all the pieces of the puzzle bit and I get that great sense of satisfaction you know knowing that I worked really hard on that and then yeah so it's it's a... |
but my one big thing is that I didn't want any mistake of mine to cost somebody their life. Yeah. And so worst case scenario and what I do, we send a corrected claim. Yeah, but it's a lower. Yeah, so, and yeah, I mean, there's there's been mistakes and you know, they're honest, you know, mistakes, not anything because,... |
he just, he decided he just wasn't satisfied. All the stuff going on in that kind of world. There's a lot of government oversight in what he did and because he was involved in launching rockets and stuff like that. And so he really likes teaching, but of course the pay went significantly down. And so being a coder, min... |
they closed the one closest to me. So I'd have to go up into St. Louis and I live about an hour from where they were doing them. Yeah, I have done some of the virtual, which is very nice, especially during COVID, you know, that kind of thing is very helpful. But yeah, there's so many resources out there. And I mean, ju... |
Hello and welcome back to another I am a PC interview. We are here with Jessica Halliday. Jessica, thank you so much for taking the time to join us. Can you first of all tell us about yourself where are you talking to us from? Do you have any pets? Just a little bit about you. Okay, I am in Memphis, Tennessee, birthpla... |
how long have you been doing that? Today is actually my one year anniversary. Is that crazy? Congratulations. Were you working from home before COVID started or did that change things for you? No, I had worked from, I had done like a lot of like freelance writing and marketing and things like that beforehand, so I had ... |
you know, you always talked about doing medical coding in the very beginning of things. And so she was like, I've got a couple of coders that I work with. I'd be happy to have them reach out to you and tell you what they do every day. And so we did that. And like, you know, they were just like you have to be able know,... |
my cats are starting to scream right now. I gave myself two months to prepare for the exam. And then I took the exam in August past that and then worked you know diligently doing the practice code. I think in like the end of November and then I interviewed for the the job that I have now I want to say it was December a... |
I think. I was terrified to take the test, you know, like I think I have like PTSD from being in third grade and doing like the multiplication tables timed and it's scary. I know that any time test like yeah I was terrified but I didn't really give them like I graduated, when I finished with the course in June, I didn'... |
you know, read every rationale, even the ones that I got correct. Like I said, I over prepared because I hate failing and anything A and B, you know, I just I just wanted to get that test out of the way and move on. Yeah, well it sounds like you did a great job. I want to go back a little bit. You took the self-guided ... |
okay, I am going to try to code 50 cases a week, you know, like, yeah, and a day for the five days. And you know, some days I'm like, I can't do, I cannot do this right now. Like I just, I don't have my, any brain energy left. Yeah. And so I would do like, you know, two or three one day and then maybe I would do 20 ano... |
oh, I'm having so much trouble and, you know, people would be like, DME me on the side, I'll help you figure it out. So everybody was so helpful. So I love that code or community. I feel like that is, every time I look at the Facebook group, that is people are always so helpful. Yeah. Yeah. I have, I'm sorry, I just ke... |
you know, COVID hitting, I think a lot of people were changing over to that path. And so I was just like, you know, there's an opportunity for somebody like me to be on the board with having no experience and just going through this whole course. So. I mean, I think there's a lot of value in having different people wit... |
you know, brand new coder here just passed my test, you know, need a job and my, she's my supervisor now. She was like, you know, applied to, we're hiring, apply to our place. and so I did. I love that. Jessica, thank you so much for taking the time to chat with us, and I wish you the best of luck. Thank you, you too. ... |
Welcome to another edition of I am AAPC. I am AAPC Alex and today helping me from the national office is Heather Johnson. Heather, how are you? Good, how are you? I am great. Thanks so much for doing this and just so our audience knows Heather, Heather, how are you? Good, how are you? I am great. Thanks so much for doi... |
oh, I'll just do that in the interim until I figured out what I want to do with my life. So I took a coding class and that's kind of how I got into medical coding and I love it. So did you have any idea then of what you wanted to do in college or you're just taking it just to kind of experience a bunch of different cla... |
like what kind of organization or facility are you working at right now? And do you like it? Is that like a specialty you want to stay in or you want to branch out? So right now I'm working for a gastron terminology office and I absolutely love it. I do the procedure coding. But I actually have recently been offered a ... |
so all of this is pretty new. Pretty new, yeah. Yeah, four years into it, that's so exciting. And did this online course help prepare you for the CPC exam? Yes, I would say so. I, it was very thorough in both inpatient and outpatient coding and I felt very prepared for the CBC, but one thing I also found helpful is jus... |
but I did feel like it was reflective and knowing your modifiers and knowing, you know, the different G codes versus the regular codes and stuff like that. Great. I love that. Yeah, one thing I hear, Heather, is related to that question is it's not about all of the information that you have in your brain. It's about kn... |
make the notes you need to. That's an option and that's a great option because I used my notes and both my CPC and CMA exam and those really help you not stress so much at the time of the test. Okay, good. So you take the exam. How did you feel after that? Tired. I definitely was mentally worn out, but I was confident ... |
I just was wondering, it sounds like the Facebook community was really helpful to you, which I love. I'm wondering if you like to take advantage of other, and the practice tests also loves that. If you took advantage of other things like the local chapter, like the A-A-P-C-LAP-C-C-C-I- not even provided by AAPC that yo... |
but you already had a job. Yes. So actually take us back to that. Like so even before you found your chapter, your your new CPCA, and how did you get this billing job job because you're certified as a coder. Tell us about that. Right, so I had taken this billing and coding class and I had pharmacy experience and I foun... |
and it's been good. It's been worth it. Yes, 100% has. I've loved every minute of it. And when COVID hit, it did become remote, but there are definitely the benefits of being trained in the office. If I was to go back, I would definitely want to start in the office again. Okay. For your new for your new role. Sorry Ale... |
you know, help me with that. I have done contract work where it is completely remote and you start remote and you're definitely a lot more in a way on on your own like for learning things but I felt like in the office the community and the communication definitely helped and when that went remote it also helped you kne... |
is the position you're in now the that first job that you had that you moved out. My first coding position, yes. Yeah. So, okay, so you've been there for about four years. Um, about three and a half, yeah. Three and a half, okay. All right. And then now you're, you know, just opportunities are coming up, and this new p... |
are they, do they seek those with certifications? Do that come up in this new position that you had applied for now that you'll be moving to? I do think employers do look for those certifications. I do see sometimes, you know, where people will promote from within, but then they'll still require that certification late... |
I think that's so great. You seem like so passionate and devoted that I think we need more people like that who are like instructors for the work that we do. So I think that's really cool. My second, my question was just like regarding, do you want more credentials? As you, I mean, obviously you already have a lot of c... |
no, but just whenever the opportunity presented itself in December when things were on sale, I was like, you know, that's something I'm interested in. I'm just gonna go for it and see what happens. That's so cool. I'm sorry, just to confirm, you saw that the certification that like all of that was on sale and so you we... |
how do you find your CEUs? What's your process for getting your CEUs each period? Well, my work actually provides one free CEU month and that's really helpful. But I also attend chapter meetings. That's the other way. It's typically free or $15 really relatively low cost and you're able to learn about a variety of topi... |
how did you do it was virtual? It was this past year. Cool. Do you feel like I know they have opportunities to meet people? Did you feel like you met people at that health con? I did actually. I was able to network with quite a few people and have some conversations and network on indeed and LinkedIn. It's LinkedIn. It... |
so just craziness in this house. You called them your fur babies before we came on. Yes, yes. I definitely have a passion for rescue and animal rescue and stuff like that. So how does that work? So do you care for them and help them find a new home eventually? Yes, so I'm kind of their interim interim home. So as soon ... |
that's probably not the career for you. It needs to be something you're passionate about and you like and you're willing to grow in. Um, and if that's what you're wanting to do is find a career that challenges you and you're just passionate about, I think for sure go for it and I'll help you. I even have offered, you k... |
you can also listen to Haley tell her story on the AAPC podcast. Just go to your favorite podcast staff and search for the AAPC podcast and you'll find past episodes of I am AAPC and you'll also find the audio recordings for AAPC social hour. So we hope to see you there and Haley thanks again and you have a great day. ... |
Hello and welcome to another edition of I am AAPC, where we look at the journeys of AAPC members and how they ended up in medical coding and in the revenue cycle side of health care. I am A. A. P. Alex and today with me is Morgan Scott. How are you, Morgan? I'm good. How are you? I am great. Now, when we sent out a cal... |
I mean, so were you just searching for a job and searching online and found this information? Tell us a little bit about, like, we want to get deep into the background, Morgan. Yes, yes, yes, so like the struggle and all of those things. I just talked to you. I had some co-workers that were also dealing with the medica... |
you know, I wanted something I could be proud of myself in outside of everything a mother entails. Yes, yes, which is a lot. And so you you seek work, your stay-at-home mom seeking employment. Did you jump right into medical coding or did you explore several possibilities before then? Where else did you work during tha... |
so did you know much about the revenue cycle side of health care prior to that call? No. No. Okay. And so they opened that door for you? Yes. And did they did they say you must be certified to work here? Or did they say we have these jobs open, we'll train you? How did that work, Morgan? They had these jobs open at the... |
you know, auditing and compliance and in different areas. So that's awesome. So at what point did you find AAPC in all of this, Morgan? I have some co-workers, some with AAPC, some with other organizations like a HEMA. And I just talked to both of them at work and said, Hey, what do you like about AAPC? And I just kind... |
I'm going to sit down with your child to be doing homework together. She didn't quite understand what I was doing. She thought I was some secret spy because there's all these codes everywhere. So that was kind of interesting, but you know as a single mom, you're just mentally emotionally and physically drained. And the... |
but once you have it figured out and you reach out to other members and how what advice they had, it definitely made it easier. I liked the two parts just because that gave me a little break in between the two parts just the kind of refocus, take a break, take a breather, and then get back into it. You were one of our ... |
and you see all the questions come through Morgan and a lot of similar ones each week from new students. What advice would you give to students who are struggling with preparing for the exam? Did you struggle? I did. I did. And I didn't pass my first time. I had to take it again. And don't get discouraged. You just kee... |
you shared that with me a little bit at the beginning. But were you still in that register type of position in May when you passed? No, I actually got to transition into the medical records H. I am department prior to passing my test. I internally transferred once a coding position opened up. So I was able to start cod... |
it was a really good feeling and a sense of accomplishment. Wow, that is great. Now, you're just a few months into it, so I'm kind of jumping the gun here, but you brought up all of the different possibilities that you could go into. Now that you've been coding for a little bit, are there areas that resonate with you a... |
what a great sense of accomplishment you must feel. I do. Thank you. You're welcome. All right, well, Morgan, thank you for sharing that story with us and we're proud of you. It's so amazing and fun to see new coders who, I mean, this is literally brand new for you. You've done it. You've conquered the exam. Well, you ... |
thank you for watching this episode. We don't forget to watch us and subscribe or watch us on YouTube or on our social media channels or listen on our podcast. It can be found on your favorite podcast distribution app. Just search for the AAPC podcast. Thank you everybody. |
Welcome to another edition of I am AAPC, where we feature and learn about the lives of AAPC members. I am Alex McKinley from the National Office and today I have Bonnie Share. Hi, Bonnie. How are you? I'm doing well. Thank you so much. It looks like you're in your home office. I am surrounded by my code books. All righ... |
it was not my first job in health care. I had, my, what was then that ART is now an RHIT, because I had, we had a friend dropped in and left his wife with no insurance and mortgage and all of this. And I said, I got two kids. If something happens to my husband, flipping burgers is not going to support them. So I went b... |
and you were, so you're, you have been a member a long time. I have. Okay, one of, I would say one of the first members. Yes. You're probably in that first group of, you know, and there's, there's, there are many of you still out there and it's fun to reconnect with, you know, to see to see your journey through this. S... |
I am the program chair for a health information program at a community college. And then I audit for a hospital. I do coding audit. It started out it was supposed to be just a coding audit, but it has evolved into CDI and risk management. And so I'm using all of my skills with them and I have a couple of, I have a psyc... |
you could search on Google or on the APC website mentor program and that will come up. Also, I would just like to make a pitch for our local chapters where you have a variety of experience there. Absolutely. And one thing that has been a blessing from COVID is the onset of Zoom meetings because I'm attending meetings a... |
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