Ticket_ID stringlengths 9 9 | Customer_ID stringlengths 9 9 | Customer_Name stringlengths 5 8 | Customer_Email stringlengths 17 20 | Customer_Country stringclasses 9
values | Customer_Language stringclasses 6
values | Channel stringclasses 4
values | Query_Category stringclasses 5
values | Query_Subcategory stringclasses 5
values | Customer_Query_Text stringclasses 1
value | Intent_Detected stringclasses 4
values | Sentiment_Score float64 -1 1 | Priority_Level stringclasses 4
values | AI_Response_Text stringclasses 1
value | Human_Escalation_Flag bool 2
classes | Resolution_Status stringclasses 3
values | Resolution_Time int64 1 72 | Customer_Feedback_Rating int64 1 5 | Follow_Up_Required bool 2
classes | Timestamp stringdate 2025-12-02 12:21:19 2026-02-09 20:53:19 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
TKT-10000 | CUST-5000 | User0 | user0@example.com | India | French | Chat | Product | Refund Request | Customer is facing an issue and needs support. | Cancel Service | 0.16 | Medium | AI provided a helpful response. | false | Resolved | 36 | 5 | true | 2025-12-08T11:52:19.728667 |
TKT-10001 | CUST-5001 | User1 | user1@example.com | Pakistan | Urdu | Email | Account | Payment Failure | Customer is facing an issue and needs support. | Request Info | 0.63 | Critical | AI provided a helpful response. | true | Pending | 67 | 2 | false | 2025-12-05T19:29:19.728667 |
TKT-10002 | CUST-5002 | User2 | user2@example.com | France | German | Chat | Delivery | Payment Failure | Customer is facing an issue and needs support. | Get Help | -0.91 | Medium | AI provided a helpful response. | true | Pending | 55 | 4 | false | 2026-02-02T11:24:19.728667 |
TKT-10003 | CUST-5003 | User3 | user3@example.com | Germany | Arabic | Chat | Billing | General Inquiry | Customer is facing an issue and needs support. | Get Help | 0.14 | Medium | AI provided a helpful response. | true | Escalated | 57 | 3 | true | 2026-01-19T16:27:19.728667 |
TKT-10004 | CUST-5004 | User4 | user4@example.com | France | Urdu | Web | Billing | General Inquiry | Customer is facing an issue and needs support. | Cancel Service | 0.6 | Medium | AI provided a helpful response. | false | Pending | 29 | 3 | false | 2025-12-30T07:50:19.728667 |
TKT-10005 | CUST-5005 | User5 | user5@example.com | France | Hindi | WhatsApp | Delivery | General Inquiry | Customer is facing an issue and needs support. | Cancel Service | -0.13 | Medium | AI provided a helpful response. | false | Escalated | 20 | 3 | false | 2025-12-20T00:14:19.728667 |
TKT-10006 | CUST-5006 | User6 | user6@example.com | Canada | Hindi | Web | Billing | Login Issue | Customer is facing an issue and needs support. | Complaint | 0.1 | Low | AI provided a helpful response. | true | Pending | 64 | 2 | false | 2026-01-30T08:47:19.728667 |
TKT-10007 | CUST-5007 | User7 | user7@example.com | Australia | German | Chat | Account | Refund Request | Customer is facing an issue and needs support. | Get Help | -0.03 | Critical | AI provided a helpful response. | false | Pending | 62 | 3 | false | 2026-01-20T17:50:19.728667 |
TKT-10008 | CUST-5008 | User8 | user8@example.com | India | Urdu | WhatsApp | Product | Payment Failure | Customer is facing an issue and needs support. | Request Info | 0.51 | High | AI provided a helpful response. | true | Escalated | 34 | 4 | true | 2026-01-15T00:54:19.728667 |
TKT-10009 | CUST-5009 | User9 | user9@example.com | UK | French | Email | Account | Bug Report | Customer is facing an issue and needs support. | Cancel Service | 0.21 | High | AI provided a helpful response. | false | Resolved | 14 | 5 | true | 2025-12-06T12:08:19.728667 |
TKT-10010 | CUST-5010 | User10 | user10@example.com | Canada | German | Chat | Technical | Payment Failure | Customer is facing an issue and needs support. | Request Info | -0.41 | Medium | AI provided a helpful response. | false | Resolved | 55 | 2 | false | 2026-01-03T21:50:19.728667 |
TKT-10011 | CUST-5011 | User11 | user11@example.com | USA | French | Web | Delivery | Refund Request | Customer is facing an issue and needs support. | Get Help | -0.08 | Medium | AI provided a helpful response. | true | Pending | 14 | 4 | false | 2026-01-26T17:55:19.728667 |
TKT-10012 | CUST-5012 | User12 | user12@example.com | Canada | Urdu | WhatsApp | Account | Bug Report | Customer is facing an issue and needs support. | Request Info | -0.62 | Low | AI provided a helpful response. | false | Pending | 66 | 5 | true | 2026-01-22T10:46:19.728667 |
TKT-10013 | CUST-5013 | User13 | user13@example.com | Pakistan | Arabic | Web | Account | Refund Request | Customer is facing an issue and needs support. | Cancel Service | 0.54 | Low | AI provided a helpful response. | false | Escalated | 22 | 2 | true | 2026-02-08T10:25:19.728667 |
TKT-10014 | CUST-5014 | User14 | user14@example.com | Germany | English | WhatsApp | Billing | Bug Report | Customer is facing an issue and needs support. | Cancel Service | -0.83 | Critical | AI provided a helpful response. | false | Pending | 63 | 3 | false | 2025-12-09T03:51:19.728667 |
TKT-10015 | CUST-5015 | User15 | user15@example.com | UK | English | Chat | Delivery | General Inquiry | Customer is facing an issue and needs support. | Get Help | 0.94 | Low | AI provided a helpful response. | false | Escalated | 36 | 4 | false | 2025-12-17T21:48:19.728667 |
TKT-10016 | CUST-5016 | User16 | user16@example.com | Australia | Urdu | WhatsApp | Technical | Login Issue | Customer is facing an issue and needs support. | Request Info | 0.6 | Medium | AI provided a helpful response. | true | Pending | 49 | 2 | false | 2026-01-05T01:25:19.728667 |
TKT-10017 | CUST-5017 | User17 | user17@example.com | UAE | French | Email | Technical | Payment Failure | Customer is facing an issue and needs support. | Request Info | -0.83 | Critical | AI provided a helpful response. | true | Pending | 54 | 2 | false | 2025-12-16T15:00:19.728667 |
TKT-10018 | CUST-5018 | User18 | user18@example.com | UAE | English | Chat | Technical | Bug Report | Customer is facing an issue and needs support. | Get Help | -0.96 | Critical | AI provided a helpful response. | true | Resolved | 62 | 3 | true | 2026-01-14T01:30:19.728667 |
TKT-10019 | CUST-5019 | User19 | user19@example.com | Canada | German | Web | Billing | General Inquiry | Customer is facing an issue and needs support. | Complaint | 0.46 | Medium | AI provided a helpful response. | false | Pending | 31 | 3 | true | 2025-12-18T21:37:19.728667 |
TKT-10020 | CUST-5020 | User20 | user20@example.com | Australia | Arabic | Email | Delivery | General Inquiry | Customer is facing an issue and needs support. | Request Info | -0.99 | Critical | AI provided a helpful response. | true | Resolved | 16 | 4 | true | 2026-01-22T07:45:19.728667 |
TKT-10021 | CUST-5021 | User21 | user21@example.com | Canada | French | Email | Technical | General Inquiry | Customer is facing an issue and needs support. | Request Info | 0.31 | Critical | AI provided a helpful response. | true | Resolved | 2 | 4 | true | 2025-12-07T09:01:19.728667 |
TKT-10022 | CUST-5022 | User22 | user22@example.com | France | Arabic | Email | Account | Login Issue | Customer is facing an issue and needs support. | Complaint | -0.63 | Low | AI provided a helpful response. | false | Escalated | 20 | 3 | false | 2025-12-03T10:09:19.728667 |
TKT-10023 | CUST-5023 | User23 | user23@example.com | India | Hindi | WhatsApp | Delivery | Bug Report | Customer is facing an issue and needs support. | Complaint | -0.44 | Critical | AI provided a helpful response. | true | Escalated | 60 | 1 | true | 2025-12-27T01:21:19.728667 |
TKT-10024 | CUST-5024 | User24 | user24@example.com | USA | German | WhatsApp | Billing | Login Issue | Customer is facing an issue and needs support. | Cancel Service | -0.77 | High | AI provided a helpful response. | true | Escalated | 5 | 2 | false | 2026-02-02T12:10:19.728667 |
TKT-10025 | CUST-5025 | User25 | user25@example.com | Canada | Hindi | Chat | Technical | Login Issue | Customer is facing an issue and needs support. | Get Help | 0.85 | High | AI provided a helpful response. | true | Resolved | 51 | 2 | false | 2026-01-17T01:18:19.728667 |
TKT-10026 | CUST-5026 | User26 | user26@example.com | Canada | Urdu | Chat | Product | Bug Report | Customer is facing an issue and needs support. | Complaint | 0.76 | Critical | AI provided a helpful response. | false | Pending | 71 | 4 | true | 2026-02-01T00:52:19.728667 |
TKT-10027 | CUST-5027 | User27 | user27@example.com | USA | English | Web | Delivery | Refund Request | Customer is facing an issue and needs support. | Cancel Service | 0.76 | High | AI provided a helpful response. | true | Pending | 49 | 4 | false | 2026-01-28T13:34:19.728667 |
TKT-10028 | CUST-5028 | User28 | user28@example.com | USA | French | Email | Account | Bug Report | Customer is facing an issue and needs support. | Request Info | -0.74 | Critical | AI provided a helpful response. | false | Resolved | 63 | 2 | false | 2026-01-08T03:17:19.728667 |
TKT-10029 | CUST-5029 | User29 | user29@example.com | Pakistan | Arabic | Chat | Billing | Refund Request | Customer is facing an issue and needs support. | Get Help | -0.76 | Medium | AI provided a helpful response. | false | Escalated | 32 | 3 | false | 2026-01-21T16:20:19.728667 |
TKT-10030 | CUST-5030 | User30 | user30@example.com | India | English | Chat | Product | Login Issue | Customer is facing an issue and needs support. | Get Help | 0.42 | Medium | AI provided a helpful response. | false | Resolved | 55 | 3 | false | 2026-01-13T20:42:19.728667 |
TKT-10031 | CUST-5031 | User31 | user31@example.com | Germany | Hindi | WhatsApp | Delivery | Refund Request | Customer is facing an issue and needs support. | Complaint | 0.48 | Low | AI provided a helpful response. | false | Resolved | 13 | 4 | true | 2026-01-04T23:10:19.728667 |
TKT-10032 | CUST-5032 | User32 | user32@example.com | Canada | German | Web | Technical | Refund Request | Customer is facing an issue and needs support. | Complaint | -0.21 | Critical | AI provided a helpful response. | false | Escalated | 10 | 4 | true | 2026-01-12T12:23:19.728667 |
TKT-10033 | CUST-5033 | User33 | user33@example.com | USA | Arabic | Email | Product | General Inquiry | Customer is facing an issue and needs support. | Cancel Service | 0.24 | High | AI provided a helpful response. | true | Resolved | 23 | 3 | false | 2026-02-05T22:35:19.728667 |
TKT-10034 | CUST-5034 | User34 | user34@example.com | USA | Urdu | Web | Billing | General Inquiry | Customer is facing an issue and needs support. | Complaint | -0.78 | Low | AI provided a helpful response. | true | Pending | 68 | 5 | true | 2025-12-18T02:07:19.728667 |
TKT-10035 | CUST-5035 | User35 | user35@example.com | Germany | Arabic | Chat | Product | Login Issue | Customer is facing an issue and needs support. | Complaint | 0.23 | Critical | AI provided a helpful response. | true | Escalated | 55 | 4 | true | 2026-02-02T00:18:19.728667 |
TKT-10036 | CUST-5036 | User36 | user36@example.com | Canada | French | Email | Billing | General Inquiry | Customer is facing an issue and needs support. | Cancel Service | 0.09 | Medium | AI provided a helpful response. | true | Escalated | 57 | 1 | true | 2026-01-26T11:35:19.728667 |
TKT-10037 | CUST-5037 | User37 | user37@example.com | India | German | Web | Technical | Bug Report | Customer is facing an issue and needs support. | Cancel Service | -0.03 | Low | AI provided a helpful response. | false | Escalated | 36 | 5 | false | 2026-01-21T09:12:19.728667 |
TKT-10038 | CUST-5038 | User38 | user38@example.com | UAE | French | Chat | Delivery | Bug Report | Customer is facing an issue and needs support. | Get Help | -0.05 | Critical | AI provided a helpful response. | true | Resolved | 47 | 1 | false | 2026-01-06T20:44:19.728667 |
TKT-10039 | CUST-5039 | User39 | user39@example.com | France | French | Web | Billing | Login Issue | Customer is facing an issue and needs support. | Cancel Service | -0.57 | Medium | AI provided a helpful response. | true | Resolved | 60 | 2 | false | 2026-01-23T17:39:19.728667 |
TKT-10040 | CUST-5040 | User40 | user40@example.com | Germany | Arabic | Email | Account | General Inquiry | Customer is facing an issue and needs support. | Get Help | 0.22 | High | AI provided a helpful response. | true | Pending | 20 | 4 | true | 2026-01-27T04:51:19.728667 |
TKT-10041 | CUST-5041 | User41 | user41@example.com | Germany | Arabic | Email | Delivery | General Inquiry | Customer is facing an issue and needs support. | Get Help | -0.85 | Low | AI provided a helpful response. | false | Escalated | 23 | 2 | true | 2026-01-31T23:07:19.728667 |
TKT-10042 | CUST-5042 | User42 | user42@example.com | India | Arabic | Chat | Account | Bug Report | Customer is facing an issue and needs support. | Request Info | -0.46 | Critical | AI provided a helpful response. | true | Pending | 40 | 5 | false | 2026-01-01T10:08:19.728667 |
TKT-10043 | CUST-5043 | User43 | user43@example.com | UK | Arabic | WhatsApp | Technical | Bug Report | Customer is facing an issue and needs support. | Cancel Service | -0.02 | Low | AI provided a helpful response. | true | Resolved | 8 | 4 | true | 2025-12-10T22:41:19.728667 |
TKT-10044 | CUST-5044 | User44 | user44@example.com | Pakistan | Arabic | Email | Technical | Payment Failure | Customer is facing an issue and needs support. | Cancel Service | -0.59 | Low | AI provided a helpful response. | true | Resolved | 50 | 5 | false | 2026-01-29T09:26:19.728667 |
TKT-10045 | CUST-5045 | User45 | user45@example.com | France | French | Web | Delivery | Refund Request | Customer is facing an issue and needs support. | Complaint | -0.65 | High | AI provided a helpful response. | false | Resolved | 32 | 4 | false | 2026-01-25T22:14:19.728667 |
TKT-10046 | CUST-5046 | User46 | user46@example.com | USA | English | Web | Delivery | General Inquiry | Customer is facing an issue and needs support. | Request Info | 0.3 | Low | AI provided a helpful response. | true | Pending | 20 | 3 | false | 2025-12-17T07:39:19.728667 |
TKT-10047 | CUST-5047 | User47 | user47@example.com | India | English | Web | Account | Bug Report | Customer is facing an issue and needs support. | Complaint | -0.95 | High | AI provided a helpful response. | true | Escalated | 11 | 2 | true | 2026-02-08T15:13:19.728667 |
TKT-10048 | CUST-5048 | User48 | user48@example.com | Germany | English | WhatsApp | Technical | Login Issue | Customer is facing an issue and needs support. | Request Info | -0.31 | Low | AI provided a helpful response. | true | Pending | 65 | 1 | true | 2026-01-23T19:13:19.728667 |
TKT-10049 | CUST-5049 | User49 | user49@example.com | Pakistan | Urdu | Web | Delivery | Payment Failure | Customer is facing an issue and needs support. | Get Help | -0.75 | Critical | AI provided a helpful response. | true | Pending | 45 | 2 | false | 2026-01-31T20:47:19.728667 |
TKT-10050 | CUST-5050 | User50 | user50@example.com | Germany | English | WhatsApp | Delivery | Bug Report | Customer is facing an issue and needs support. | Cancel Service | 0.12 | Medium | AI provided a helpful response. | false | Escalated | 38 | 2 | true | 2025-12-12T02:19:19.728667 |
TKT-10051 | CUST-5051 | User51 | user51@example.com | Australia | English | Email | Billing | General Inquiry | Customer is facing an issue and needs support. | Cancel Service | 0.36 | Medium | AI provided a helpful response. | false | Pending | 23 | 1 | false | 2026-01-22T03:24:19.728667 |
TKT-10052 | CUST-5052 | User52 | user52@example.com | India | German | Chat | Product | Payment Failure | Customer is facing an issue and needs support. | Cancel Service | 0.54 | Low | AI provided a helpful response. | true | Resolved | 12 | 4 | false | 2026-01-14T08:54:19.728667 |
TKT-10053 | CUST-5053 | User53 | user53@example.com | France | English | WhatsApp | Product | General Inquiry | Customer is facing an issue and needs support. | Complaint | -0.08 | Medium | AI provided a helpful response. | false | Pending | 14 | 2 | true | 2026-01-15T15:51:19.728667 |
TKT-10054 | CUST-5054 | User54 | user54@example.com | UK | English | Email | Billing | Payment Failure | Customer is facing an issue and needs support. | Cancel Service | 0.74 | Critical | AI provided a helpful response. | false | Pending | 30 | 3 | true | 2025-12-03T00:37:19.728667 |
TKT-10055 | CUST-5055 | User55 | user55@example.com | UAE | Arabic | Web | Delivery | Login Issue | Customer is facing an issue and needs support. | Get Help | 0.77 | Medium | AI provided a helpful response. | false | Resolved | 35 | 1 | true | 2025-12-07T20:14:19.728667 |
TKT-10056 | CUST-5056 | User56 | user56@example.com | Canada | English | Web | Account | Refund Request | Customer is facing an issue and needs support. | Cancel Service | 0.34 | Medium | AI provided a helpful response. | false | Pending | 24 | 4 | true | 2026-01-09T17:50:19.728667 |
TKT-10057 | CUST-5057 | User57 | user57@example.com | Germany | English | Email | Account | Login Issue | Customer is facing an issue and needs support. | Get Help | 0.51 | Critical | AI provided a helpful response. | false | Pending | 7 | 4 | true | 2025-12-08T00:09:19.728667 |
TKT-10058 | CUST-5058 | User58 | user58@example.com | France | German | Email | Technical | Bug Report | Customer is facing an issue and needs support. | Get Help | 0.95 | Low | AI provided a helpful response. | true | Resolved | 7 | 2 | false | 2025-12-11T22:17:19.728667 |
TKT-10059 | CUST-5059 | User59 | user59@example.com | USA | French | Web | Billing | Refund Request | Customer is facing an issue and needs support. | Cancel Service | 0.74 | Low | AI provided a helpful response. | true | Resolved | 64 | 2 | true | 2026-01-22T19:55:19.728667 |
TKT-10060 | CUST-5060 | User60 | user60@example.com | Germany | German | WhatsApp | Billing | Refund Request | Customer is facing an issue and needs support. | Get Help | 0.52 | Low | AI provided a helpful response. | true | Pending | 27 | 5 | false | 2026-01-14T03:48:19.728667 |
TKT-10061 | CUST-5061 | User61 | user61@example.com | Germany | Arabic | Email | Product | Bug Report | Customer is facing an issue and needs support. | Complaint | -0.94 | High | AI provided a helpful response. | true | Resolved | 47 | 2 | false | 2025-12-05T22:33:19.728667 |
TKT-10062 | CUST-5062 | User62 | user62@example.com | Pakistan | French | WhatsApp | Technical | Payment Failure | Customer is facing an issue and needs support. | Get Help | 0.41 | High | AI provided a helpful response. | true | Escalated | 45 | 3 | false | 2026-01-19T01:35:19.728667 |
TKT-10063 | CUST-5063 | User63 | user63@example.com | Australia | French | Web | Billing | Bug Report | Customer is facing an issue and needs support. | Complaint | -0.15 | Critical | AI provided a helpful response. | false | Escalated | 21 | 2 | true | 2026-01-18T17:02:19.728667 |
TKT-10064 | CUST-5064 | User64 | user64@example.com | France | Arabic | WhatsApp | Account | Refund Request | Customer is facing an issue and needs support. | Get Help | -0.88 | High | AI provided a helpful response. | false | Resolved | 38 | 5 | true | 2025-12-28T04:59:19.728667 |
TKT-10065 | CUST-5065 | User65 | user65@example.com | USA | English | Chat | Product | Bug Report | Customer is facing an issue and needs support. | Complaint | 0.01 | Low | AI provided a helpful response. | false | Resolved | 47 | 3 | false | 2025-12-06T12:12:19.728667 |
TKT-10066 | CUST-5066 | User66 | user66@example.com | USA | Arabic | Chat | Technical | General Inquiry | Customer is facing an issue and needs support. | Complaint | -0.57 | Critical | AI provided a helpful response. | false | Resolved | 34 | 4 | false | 2025-12-02T14:16:19.728667 |
TKT-10067 | CUST-5067 | User67 | user67@example.com | Germany | French | Email | Account | Refund Request | Customer is facing an issue and needs support. | Cancel Service | -0.46 | High | AI provided a helpful response. | false | Escalated | 35 | 1 | false | 2025-12-03T17:49:19.728667 |
TKT-10068 | CUST-5068 | User68 | user68@example.com | France | French | Web | Product | General Inquiry | Customer is facing an issue and needs support. | Complaint | -0.42 | Low | AI provided a helpful response. | false | Resolved | 64 | 2 | true | 2025-12-24T22:11:19.728667 |
TKT-10069 | CUST-5069 | User69 | user69@example.com | Australia | French | Web | Product | Payment Failure | Customer is facing an issue and needs support. | Complaint | 0.07 | Low | AI provided a helpful response. | true | Resolved | 64 | 3 | false | 2025-12-10T23:01:19.728667 |
TKT-10070 | CUST-5070 | User70 | user70@example.com | Pakistan | Hindi | Web | Product | Refund Request | Customer is facing an issue and needs support. | Cancel Service | 0.94 | Low | AI provided a helpful response. | true | Escalated | 30 | 3 | true | 2025-12-13T15:32:19.728667 |
TKT-10071 | CUST-5071 | User71 | user71@example.com | France | French | WhatsApp | Account | Refund Request | Customer is facing an issue and needs support. | Get Help | 0.05 | High | AI provided a helpful response. | true | Resolved | 62 | 2 | true | 2026-02-04T17:04:19.728667 |
TKT-10072 | CUST-5072 | User72 | user72@example.com | USA | Arabic | Email | Delivery | Login Issue | Customer is facing an issue and needs support. | Cancel Service | 0.38 | Medium | AI provided a helpful response. | true | Escalated | 53 | 3 | false | 2026-02-02T21:38:19.728667 |
TKT-10073 | CUST-5073 | User73 | user73@example.com | UAE | Hindi | Chat | Account | General Inquiry | Customer is facing an issue and needs support. | Get Help | -0.7 | Critical | AI provided a helpful response. | true | Escalated | 72 | 3 | true | 2025-12-20T13:29:19.728667 |
TKT-10074 | CUST-5074 | User74 | user74@example.com | France | Hindi | WhatsApp | Product | Login Issue | Customer is facing an issue and needs support. | Cancel Service | 0.7 | Medium | AI provided a helpful response. | true | Escalated | 36 | 5 | false | 2025-12-11T12:03:19.728667 |
TKT-10075 | CUST-5075 | User75 | user75@example.com | Australia | Hindi | Chat | Delivery | Login Issue | Customer is facing an issue and needs support. | Complaint | -0.24 | Critical | AI provided a helpful response. | true | Resolved | 65 | 1 | false | 2025-12-27T04:49:19.728667 |
TKT-10076 | CUST-5076 | User76 | user76@example.com | USA | Hindi | Chat | Billing | Bug Report | Customer is facing an issue and needs support. | Get Help | -0.29 | High | AI provided a helpful response. | true | Pending | 67 | 3 | true | 2025-12-04T15:48:19.728667 |
TKT-10077 | CUST-5077 | User77 | user77@example.com | UAE | Arabic | Email | Technical | Refund Request | Customer is facing an issue and needs support. | Complaint | -0.56 | Critical | AI provided a helpful response. | false | Resolved | 48 | 2 | true | 2026-01-27T07:05:19.728667 |
TKT-10078 | CUST-5078 | User78 | user78@example.com | India | Hindi | Chat | Technical | Refund Request | Customer is facing an issue and needs support. | Get Help | 0.22 | Low | AI provided a helpful response. | false | Resolved | 45 | 2 | false | 2026-01-20T14:55:19.728667 |
TKT-10079 | CUST-5079 | User79 | user79@example.com | Canada | English | Web | Product | Payment Failure | Customer is facing an issue and needs support. | Request Info | -0.85 | Medium | AI provided a helpful response. | true | Pending | 22 | 5 | false | 2025-12-09T09:32:19.728667 |
TKT-10080 | CUST-5080 | User80 | user80@example.com | Pakistan | French | Web | Product | Payment Failure | Customer is facing an issue and needs support. | Get Help | 0.63 | High | AI provided a helpful response. | false | Pending | 35 | 2 | true | 2026-02-02T00:20:19.728667 |
TKT-10081 | CUST-5081 | User81 | user81@example.com | Germany | German | WhatsApp | Product | Login Issue | Customer is facing an issue and needs support. | Get Help | -0.62 | Low | AI provided a helpful response. | false | Pending | 41 | 5 | true | 2026-01-01T04:07:19.728667 |
TKT-10082 | CUST-5082 | User82 | user82@example.com | Australia | Hindi | Email | Product | General Inquiry | Customer is facing an issue and needs support. | Complaint | 0.53 | High | AI provided a helpful response. | false | Resolved | 31 | 1 | false | 2026-01-21T22:27:19.728667 |
TKT-10083 | CUST-5083 | User83 | user83@example.com | India | French | Chat | Billing | Bug Report | Customer is facing an issue and needs support. | Cancel Service | -0.97 | Medium | AI provided a helpful response. | true | Resolved | 29 | 5 | false | 2025-12-18T02:48:19.728667 |
TKT-10084 | CUST-5084 | User84 | user84@example.com | India | Urdu | Email | Delivery | General Inquiry | Customer is facing an issue and needs support. | Request Info | -0.17 | Low | AI provided a helpful response. | false | Pending | 68 | 1 | false | 2026-02-08T12:58:19.728667 |
TKT-10085 | CUST-5085 | User85 | user85@example.com | UK | German | Web | Delivery | Login Issue | Customer is facing an issue and needs support. | Cancel Service | -0.31 | Low | AI provided a helpful response. | false | Pending | 9 | 3 | true | 2026-01-20T05:43:19.728667 |
TKT-10086 | CUST-5086 | User86 | user86@example.com | France | German | Chat | Account | General Inquiry | Customer is facing an issue and needs support. | Complaint | 0.21 | Critical | AI provided a helpful response. | true | Escalated | 57 | 4 | true | 2026-01-12T22:19:19.728667 |
TKT-10087 | CUST-5087 | User87 | user87@example.com | UK | Urdu | Email | Product | Payment Failure | Customer is facing an issue and needs support. | Complaint | 0.19 | Medium | AI provided a helpful response. | false | Escalated | 45 | 3 | true | 2026-02-02T03:10:19.728667 |
TKT-10088 | CUST-5088 | User88 | user88@example.com | UAE | Hindi | Web | Account | Login Issue | Customer is facing an issue and needs support. | Request Info | -0.57 | Critical | AI provided a helpful response. | false | Pending | 52 | 4 | false | 2025-12-06T13:00:19.728667 |
TKT-10089 | CUST-5089 | User89 | user89@example.com | UK | Arabic | Email | Delivery | Refund Request | Customer is facing an issue and needs support. | Cancel Service | 0.75 | Low | AI provided a helpful response. | false | Resolved | 59 | 2 | true | 2026-01-22T04:00:19.728667 |
TKT-10090 | CUST-5090 | User90 | user90@example.com | Canada | English | WhatsApp | Billing | Login Issue | Customer is facing an issue and needs support. | Get Help | -0.25 | Medium | AI provided a helpful response. | false | Pending | 50 | 4 | true | 2025-12-06T02:05:19.728667 |
TKT-10091 | CUST-5091 | User91 | user91@example.com | Germany | French | Email | Product | Refund Request | Customer is facing an issue and needs support. | Complaint | 0.45 | High | AI provided a helpful response. | false | Resolved | 40 | 1 | true | 2026-01-23T12:15:19.728667 |
TKT-10092 | CUST-5092 | User92 | user92@example.com | India | Arabic | Chat | Product | Refund Request | Customer is facing an issue and needs support. | Request Info | 0.79 | Critical | AI provided a helpful response. | true | Escalated | 57 | 4 | false | 2026-01-11T14:37:19.728667 |
TKT-10093 | CUST-5093 | User93 | user93@example.com | France | Arabic | Web | Product | Bug Report | Customer is facing an issue and needs support. | Complaint | -0.33 | Medium | AI provided a helpful response. | true | Escalated | 6 | 1 | true | 2026-02-06T00:29:19.728667 |
TKT-10094 | CUST-5094 | User94 | user94@example.com | Germany | Urdu | Email | Technical | Login Issue | Customer is facing an issue and needs support. | Get Help | -0.91 | High | AI provided a helpful response. | true | Resolved | 48 | 2 | true | 2025-12-24T15:18:19.728667 |
TKT-10095 | CUST-5095 | User95 | user95@example.com | Australia | Hindi | Chat | Technical | Bug Report | Customer is facing an issue and needs support. | Cancel Service | -0.69 | Medium | AI provided a helpful response. | false | Pending | 34 | 3 | false | 2026-02-07T08:11:19.728667 |
TKT-10096 | CUST-5096 | User96 | user96@example.com | UK | Hindi | Chat | Billing | General Inquiry | Customer is facing an issue and needs support. | Get Help | -0.45 | Critical | AI provided a helpful response. | false | Escalated | 9 | 2 | true | 2026-01-02T00:40:19.728667 |
TKT-10097 | CUST-5097 | User97 | user97@example.com | UAE | Hindi | Web | Technical | Refund Request | Customer is facing an issue and needs support. | Complaint | -0.82 | Critical | AI provided a helpful response. | false | Pending | 27 | 2 | true | 2025-12-20T22:06:19.728667 |
TKT-10098 | CUST-5098 | User98 | user98@example.com | Canada | English | WhatsApp | Product | Login Issue | Customer is facing an issue and needs support. | Cancel Service | -0.12 | Critical | AI provided a helpful response. | false | Escalated | 62 | 5 | false | 2025-12-23T15:50:19.728667 |
TKT-10099 | CUST-5099 | User99 | user99@example.com | USA | Urdu | Email | Product | Bug Report | Customer is facing an issue and needs support. | Cancel Service | 0.34 | Medium | AI provided a helpful response. | false | Resolved | 14 | 1 | true | 2025-12-05T05:21:19.728667 |
End of preview. Expand in Data Studio
AegisCare Autonomous Customer Support Dataset
A Global, Multi-Language Dataset for Agentic AI Customer Service Systems
Dataset Info
- Source: Kaggle
- Original Size: 0.04 MB
- Kaggle Downloads: 53
- Files: 1
Files
Agentic_AI_Customer_Support_Dataset_v1.csv
Mirrored from Kaggle
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