id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
158 | I just got a card, how can I add it to the app? | 36 | trimmed_train |
4,709 | How do I dispute a direct debit on my account? | 17 | trimmed_train |
431 | The item i bought exchanged rate was incorrect. | 18 | trimmed_train |
4,048 | What's my pin number? | 32 | trimmed_train |
2,034 | why is top up pending | 67 | trimmed_train |
7,670 | How do I transfer money from one bank account to another? | 70 | trimmed_train |
8,377 | Why use a disposable card? | 7 | trimmed_train |
4,913 | I forgot the code I need to get into the app. | 1 | trimmed_train |
9,111 | Are you going to charge me to top up my card? | 73 | trimmed_train |
6,824 | I see a reverted payment on my account. Why has this happened? | 76 | trimmed_train |
5,031 | Why can't I withdraw money? | 2 | trimmed_train |
8,570 | I am having a huge problem with my card being declined and it's really important that I top-up today. Would you please look into this further and let me know how I can get this fixed? | 8 | trimmed_train |
6,691 | How long will it take to transfer from europe? | 69 | trimmed_train |
9,672 | Can I use the apple watch to make a top-up? | 30 | trimmed_train |
8,761 | Are bank transfers immediate? | 71 | trimmed_train |
6,085 | I am still waiting for a money transfer to appear. | 13 | trimmed_train |
6,542 | Why do I need to verify my funds? | 25 | trimmed_train |
9,921 | I don't live in the UK. Can I still get a card? | 68 | trimmed_train |
5,828 | I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction? | 50 | trimmed_train |
6,131 | My transfer went through, but it seems to be caught up in a pending status. This was very important that it got done quickly, can you give me a status update on how long it will take? | 13 | trimmed_train |
4,982 | I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why? | 2 | trimmed_train |
8,420 | Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it. | 7 | trimmed_train |
6,195 | I want to close my account. The service you provide is unsatisfactory to me. | 15 | trimmed_train |
2,087 | Is there a way to undo a transaction? | 44 | trimmed_train |
76 | My card hasn't shown up yet. | 22 | trimmed_train |
1,799 | I need help fixing my contactless. It's not working anywhere I go today. | 42 | trimmed_train |
2,612 | There was a charge applied when I used my card. | 38 | trimmed_train |
4,137 | Can I choose my Visa or Mastercard? | 64 | trimmed_train |
852 | My withdrawal is pending, why? | 72 | trimmed_train |
1,873 | What does it cost to receive a SEPA transfer? | 59 | trimmed_train |
2,664 | I recently bought an item using my card and I was charged an extra fee why is this? | 38 | trimmed_train |
9,053 | Is there an extra fee to exchange currencies? | 40 | trimmed_train |
4,577 | Please provide me a list of ATMs that accept my card. | 46 | trimmed_train |
6,398 | There is the same transaction showing more than once. | 66 | trimmed_train |
3,980 | The app doesn't believe that I am myself | 26 | trimmed_train |
8,336 | I was using foreign currency at an ATM, but the rate was typed in wrong. | 61 | trimmed_train |
2,066 | Isn't my top-up supposed to mean its complete? | 67 | trimmed_train |
5,085 | Why wouldn't the ATM give me cash? | 2 | trimmed_train |
9,057 | What exactly is the exchange fee? | 40 | trimmed_train |
199 | I want to reactivate my card, I found it after thinking it was lost. | 36 | trimmed_train |
9,602 | My bank card has expired, how can I get a new physical card? | 23 | trimmed_train |
2,343 | Some cash was missing at ATM. | 0 | trimmed_train |
4,665 | How can I get my money back for a payment i didnt make | 17 | trimmed_train |
9,690 | I received my American Express in Apple Pay, is there a reason why top up is not functioning properly? | 30 | trimmed_train |
529 | There's an error with the rate that is charged. | 18 | trimmed_train |
1,767 | I am blocked now because I entered the wrong pin, need help. | 24 | trimmed_train |
7,557 | The transger I tried to make failed. | 41 | trimmed_train |
8,623 | Can you please check my UK Account to make sure everything went alright? I made the transfer a couple of hours ago. | 71 | trimmed_train |
3,083 | I haven't received my virtual card. | 27 | trimmed_train |
127 | Am I able to track a card that has already been sent? | 22 | trimmed_train |
5,316 | I don't have my mobile device and am unable to make the payment because I forgot my details. | 37 | trimmed_train |
1,183 | Can I set the account to auto top-up? | 4 | trimmed_train |
5,375 | I want to return an item for a refund can I do that? | 53 | trimmed_train |
6,079 | How long will my transfer be pending? | 13 | trimmed_train |
1,414 | How can I exchange currencies using your app? | 62 | trimmed_train |
1,738 | My PIN isn't working. | 24 | trimmed_train |
5,214 | There is a payment showing as pending and hasn't posted for a few days. When will it post? | 20 | trimmed_train |
5,087 | I attempted to get cash in the ATM but I was denied | 2 | trimmed_train |
1,231 | Can it add money every so often automatically while I travel? | 4 | trimmed_train |
7,186 | I see a transfer fee, but to my understand, that should have been free, what happened? | 29 | trimmed_train |
4,685 | There is a direct debit transaction that I did not authorize | 17 | trimmed_train |
1,423 | Will this app allow me to exchange currencies? | 62 | trimmed_train |
2,636 | How was I charged extra when I used my card to pay? | 38 | trimmed_train |
5,485 | How do I get a refund for an item I bought? | 53 | trimmed_train |
7,218 | why was i chargged | 29 | trimmed_train |
2,317 | What is the max I can top up? | 9 | trimmed_train |
7,661 | Can you please explain the topping up transfer process? | 70 | trimmed_train |
5,728 | Hello. I bought an item a while ago, and have since requested a refund. However, upon checking my online statements, it seems that I haven't been issued a refund yet. How can this be remedied? | 50 | trimmed_train |
7,873 | Am I allowed to carry an additional card? | 63 | trimmed_train |
6,060 | I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal? | 13 | trimmed_train |
6,900 | I need to change my card PIN. | 21 | trimmed_train |
3,434 | I deposited cash into my account and I'm having trouble seeing it on my account. | 12 | trimmed_train |
6,458 | In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved? | 66 | trimmed_train |
8,826 | My app shows cash I didn't get. | 49 | trimmed_train |
4,253 | I tried topping off my account with a card, but the money is not in my account despite the charge going through | 54 | trimmed_train |
8,552 | I believe my top up did not work. | 8 | trimmed_train |
6,471 | Why was I charged twice for the same transaction? | 66 | trimmed_train |
271 | Is it possible to reactivate the card I thought I lost but found this morning in my jacket? | 36 | trimmed_train |
6,509 | Where do I go to see the source of my available money? | 25 | trimmed_train |
7,019 | My beneficiary is not allowed? Why? | 48 | trimmed_train |
348 | Is there an exchange rate? | 5 | trimmed_train |
2,704 | My money transaction hasn't arrived. | 16 | trimmed_train |
8,841 | There are funds in my app that I did not receive. | 49 | trimmed_train |
9,352 | Why was there a fee for my cash withdrawal? | 39 | trimmed_train |
766 | I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it! | 72 | trimmed_train |
4,531 | My card must have used my card as there are some transactions that I haven't done myself.. | 75 | trimmed_train |
602 | I just looked at my app and it seems I was charged extra, why is that? | 34 | trimmed_train |
3,691 | I want to change my account details. | 31 | trimmed_train |
4,745 | I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while | 17 | trimmed_train |
8,561 | My top-up does not seem to have worked, what went wrong? | 8 | trimmed_train |
5,723 | Why hasn't my refund been appiled to my account? | 50 | trimmed_train |
8,243 | Someone may have made an error in figuring out the rate of exchange. I should have received more cash than I did on my most recent withdrawal. | 61 | trimmed_train |
2,873 | Can I use my American Express card to add money into my account? | 14 | trimmed_train |
9,007 | What is the cost for currency exchanges? | 40 | trimmed_train |
6,928 | I must change my PIN as soon as possible. | 21 | trimmed_train |
3,188 | For some reason, the money I added was returned. | 58 | trimmed_train |
7,457 | Can you explain why my transfer was unsuccessful? | 41 | trimmed_train |
8,747 | I did a bank transfer and my balance isn't current. | 71 | trimmed_train |
9,915 | In which countries does your app work | 68 | trimmed_train |
52 | What can I do to track the card you sent me? | 22 | trimmed_train |
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