Datasets:

electricsheepafrica
/

africa-synth-telecom-social-media-sentiment-datasets-nigeria

post_id stringlengths 10 10	timestamp timestamp[ns]date 2025-09-01 00:00:00 2025-10-01 23:59:00	platform stringclasses 4 values	operator_mentioned stringclasses 4 values	post_text stringclasses 236 values	sentiment stringclasses 3 values	sentiment_score float64 -1 1	likes_count int64 0 1k	retweets_shares int64 0 500	comments_count int64 0 200	reach int64 101 50k	city_mentioned stringclasses 15 values	issue_category stringclasses 6 values	response_from_operator bool 2 classes	response_time_hours float64 1 48 ⌀
SM00000001	2025-09-06T09:38:00	LinkedIn	Airtel	Customer care resolved my issue quickly. Thank you @Airtel	positive	0.56	133	129	191	12,047	Ibadan	null	false	null
SM00000002	2025-09-28T07:42:00	LinkedIn	Airtel	4G? More like 0G. Can't browse anything @Airtel	negative	-0.62	485	26	98	25,431	Onitsha	general	false	46
SM00000003	2025-10-01T20:04:00	LinkedIn	MTN	No network for 3 days now. What's happening @MTN?	negative	-0.31	512	131	187	4,760	Ibadan	network_quality	false	null
SM00000004	2025-09-08T02:54:00	LinkedIn	MTN	Fast 4G speeds. Very impressed @MTN	positive	0.33	272	441	185	39,269	Lagos	null	true	13
SM00000005	2025-09-05T15:16:00	Instagram	Glo	How do I check my data balance on @Glo?	neutral	0.01	522	167	70	30,408	Warri	null	false	null
SM00000006	2025-09-27T12:11:00	Facebook	MTN	My data finished in 2 hours! This is robbery @MTN	negative	-0.71	460	20	151	27,358	Abuja	billing	true	null
SM00000007	2025-09-29T14:51:00	LinkedIn	Glo	Is 5G available in Lagos yet @Glo?	neutral	0.25	273	497	95	46,886	Lagos	null	false	34
SM00000008	2025-09-11T15:57:00	LinkedIn	Airtel	Customer care is useless. Nobody picks up @Airtel	negative	-0.94	612	148	169	3,568	Onitsha	billing	true	5
SM00000009	2025-09-11T03:50:00	Instagram	Glo	Is 5G available in Abuja yet @Glo?	neutral	-0.1	852	137	0	42,623	Abuja	null	true	8
SM00000010	2025-09-06T14:13:00	Facebook	Glo	Charged me twice for the same recharge. Poor service @Glo	negative	-0.49	790	320	97	3,017	Ilorin	billing	true	null
SM00000011	2025-09-08T17:26:00	Twitter/X	MTN	Best data plans in Nigeria. @MTN is the best	positive	0.86	384	448	136	13,503	Ibadan	null	true	23
SM00000012	2025-09-27T00:27:00	Twitter/X	MTN	4G? More like 0G. Can't browse anything @MTN	negative	-0.87	144	448	31	43,109	Kaduna	general	false	25
SM00000013	2025-09-04T09:19:00	Instagram	Airtel	How do I check my data balance on @Airtel?	neutral	-0.06	628	428	2	28,936	Port Harcourt	null	true	null
SM00000014	2025-09-16T03:19:00	Instagram	Glo	Is 5G available in Warri yet @Glo?	neutral	0.26	775	27	155	8,796	Warri	null	false	33
SM00000015	2025-09-20T01:26:00	Twitter/X	MTN	How do I check my data balance on @MTN?	neutral	-0.2	541	496	120	6,336	Aba	null	true	28
SM00000016	2025-09-27T15:27:00	Instagram	MTN	How do I check my data balance on @MTN?	neutral	-0.26	299	369	38	30,520	Lagos	null	false	7
SM00000017	2025-09-21T20:13:00	LinkedIn	MTN	Charged me twice for the same recharge. Poor service @MTN	negative	-0.52	526	341	91	35,457	Jos	network_quality	false	null
SM00000018	2025-09-25T20:23:00	Facebook	MTN	Why is my bill so high this month? @MTN explain!	negative	-0.4	997	294	90	42,151	Benin City	network_quality	false	null
SM00000019	2025-09-22T12:12:00	LinkedIn	9mobile	Fast 4G speeds. Very impressed @9mobile	positive	0.68	62	271	7	49,146	Abuja	null	false	44
SM00000020	2025-09-12T12:25:00	Facebook	MTN	4G? More like 0G. Can't browse anything @MTN	negative	-0.73	854	407	97	1,337	Kaduna	data_speed	false	16
SM00000021	2025-09-17T13:15:00	Twitter/X	Glo	My data finished in 2 hours! This is robbery @Glo	negative	-0.71	39	191	189	30,539	Abuja	billing	false	41
SM00000022	2025-09-19T22:53:00	Twitter/X	9mobile	Charged me twice for the same recharge. Poor service @9mobile	negative	-0.48	906	369	174	3,562	Calabar	customer_service	false	null
SM00000023	2025-09-28T15:06:00	Facebook	MTN	No network for 3 days now. What's happening @MTN?	negative	-0.55	199	434	149	31,424	Onitsha	general	false	null
SM00000024	2025-09-19T06:08:00	LinkedIn	9mobile	No network for 3 days now. What's happening @9mobile?	negative	-0.47	166	309	178	18,786	Enugu	data_speed	false	null
SM00000025	2025-09-29T20:45:00	Instagram	Glo	Worst network ever! Can't even make a call in Ibadan. @Glo	negative	-0.34	609	408	83	27,183	Ibadan	customer_service	false	null
SM00000026	2025-09-24T05:30:00	LinkedIn	Glo	Network keeps dropping calls. So frustrating @Glo	negative	-0.56	700	172	68	49,642	Ibadan	customer_service	true	null
SM00000027	2025-09-04T02:21:00	Facebook	Airtel	What are the new data plans @Airtel?	neutral	0.01	254	421	175	36,604	Enugu	null	false	null
SM00000028	2025-09-24T08:25:00	Twitter/X	Glo	Fast 4G speeds. Very impressed @Glo	positive	0.76	677	90	159	13,642	Abeokuta	null	false	47
SM00000029	2025-09-21T03:39:00	Instagram	Airtel	How to port my number to @Airtel?	neutral	0.02	507	23	176	3,357	Abuja	null	false	null
SM00000030	2025-09-22T11:11:00	Facebook	Glo	Worst network ever! Can't even make a call in Ibadan. @Glo	negative	-0.89	787	387	115	2,925	Ibadan	network_quality	false	9
SM00000031	2025-09-20T23:07:00	Instagram	Glo	Customer care is useless. Nobody picks up @Glo	negative	-0.35	390	217	87	30,887	Calabar	data_speed	false	null
SM00000032	2025-09-30T17:02:00	LinkedIn	MTN	Charged me twice for the same recharge. Poor service @MTN	negative	-0.82	802	12	176	20,221	Enugu	billing	true	null
SM00000033	2025-09-24T04:06:00	Twitter/X	Airtel	How do I check my data balance on @Airtel?	neutral	0.07	394	422	50	43,535	Aba	null	false	42
SM00000034	2025-09-27T08:02:00	LinkedIn	Glo	Network keeps dropping calls. So frustrating @Glo	negative	-0.51	300	363	62	39,175	Lagos	billing	false	20
SM00000035	2025-09-06T16:57:00	Facebook	Airtel	Best data plans in Nigeria. @Airtel is the best	positive	0.84	639	388	85	31,613	Kano	null	false	null
SM00000036	2025-09-04T11:40:00	Instagram	Glo	What are the new data plans @Glo?	neutral	-0.22	83	102	9	43,176	Port Harcourt	null	false	35
SM00000037	2025-09-25T00:12:00	Instagram	Glo	Why is my bill so high this month? @Glo explain!	negative	-0.62	46	217	46	48,499	Kaduna	billing	true	null
SM00000038	2025-09-20T13:36:00	Twitter/X	Glo	How do I check my data balance on @Glo?	neutral	-0.21	471	280	200	15,344	Aba	null	false	12
SM00000039	2025-09-27T10:26:00	LinkedIn	MTN	Is 5G available in Abuja yet @MTN?	neutral	-0.05	512	56	138	31,649	Abuja	null	false	null
SM00000040	2025-09-14T06:12:00	Facebook	Airtel	4G? More like 0G. Can't browse anything @Airtel	negative	-0.55	34	171	47	33,640	Enugu	network_quality	true	null
SM00000041	2025-09-14T01:19:00	LinkedIn	Airtel	What are the new data plans @Airtel?	neutral	-0.26	576	265	192	34,268	Calabar	null	true	18
SM00000042	2025-09-15T17:39:00	LinkedIn	MTN	Great network coverage in Kaduna! Well done @MTN	positive	0.38	526	158	152	3,050	Kaduna	null	false	null
SM00000043	2025-09-29T09:31:00	Instagram	9mobile	No network for 3 days now. What's happening @9mobile?	negative	-0.32	678	250	25	37,567	Lagos	billing	true	null
SM00000044	2025-09-26T00:54:00	Facebook	MTN	Network keeps dropping calls. So frustrating @MTN	negative	-0.57	780	408	56	38,356	Enugu	billing	true	null
SM00000045	2025-09-05T06:47:00	Twitter/X	MTN	Worst network ever! Can't even make a call in Kaduna. @MTN	negative	-0.42	984	228	136	16,332	Kaduna	data_speed	false	null
SM00000046	2025-09-29T14:26:00	Facebook	MTN	No network for 3 days now. What's happening @MTN?	negative	-1	277	464	161	49,395	Jos	network_quality	true	34
SM00000047	2025-09-01T02:55:00	Twitter/X	Glo	Customer care resolved my issue quickly. Thank you @Glo	positive	0.89	910	232	31	30,816	Jos	null	false	null
SM00000048	2025-09-17T11:15:00	Twitter/X	9mobile	Network keeps dropping calls. So frustrating @9mobile	negative	-0.53	600	361	118	3,086	Lagos	billing	true	29
SM00000049	2025-09-02T01:40:00	LinkedIn	Glo	How to port my number to @Glo?	neutral	0.06	74	9	177	49,516	Jos	null	true	1
SM00000050	2025-09-29T12:49:00	Instagram	Glo	Customer care is useless. Nobody picks up @Glo	negative	-0.87	372	261	30	12,647	Kano	billing	false	24
SM00000051	2025-09-15T21:13:00	Instagram	MTN	4G? More like 0G. Can't browse anything @MTN	negative	-0.8	844	123	144	32,807	Enugu	network_quality	true	null
SM00000052	2025-09-15T00:10:00	Facebook	MTN	How do I check my data balance on @MTN?	neutral	-0.22	116	164	86	13,736	Lagos	null	true	null
SM00000053	2025-09-01T08:08:00	Instagram	Glo	Network keeps dropping calls. So frustrating @Glo	negative	-0.34	672	457	8	8,900	Abeokuta	network_quality	true	23
SM00000054	2025-09-23T21:14:00	Twitter/X	Airtel	My data finished in 2 hours! This is robbery @Airtel	negative	-0.32	683	457	86	20,090	Kano	coverage	false	null
SM00000055	2025-09-01T22:01:00	Facebook	Airtel	Why is my bill so high this month? @Airtel explain!	negative	-0.42	388	440	182	30,268	Calabar	data_speed	false	null
SM00000056	2025-09-28T04:41:00	Twitter/X	MTN	Worst network ever! Can't even make a call in Abeokuta. @MTN	negative	-0.32	494	175	12	36,639	Abeokuta	network_quality	false	null
SM00000057	2025-09-23T19:28:00	Facebook	MTN	Best data plans in Nigeria. @MTN is the best	positive	0.76	295	365	4	35,648	Enugu	null	true	null
SM00000058	2025-09-02T19:38:00	Facebook	Glo	Customer care is useless. Nobody picks up @Glo	negative	-0.98	26	323	88	12,917	Ibadan	billing	true	null
SM00000059	2025-10-01T23:01:00	Facebook	MTN	What are the new data plans @MTN?	neutral	0.23	766	5	33	30,037	Kaduna	null	false	39
SM00000060	2025-09-26T11:03:00	Twitter/X	9mobile	My data finished in 2 hours! This is robbery @9mobile	negative	-0.9	545	297	50	16,861	Enugu	network_quality	false	null
SM00000061	2025-09-18T03:39:00	Facebook	MTN	Is 5G available in Kaduna yet @MTN?	neutral	0.25	732	123	190	15,696	Kaduna	null	true	43
SM00000062	2025-09-06T23:37:00	Twitter/X	MTN	Is 5G available in Kaduna yet @MTN?	neutral	0.05	946	154	134	2,128	Kaduna	null	true	null
SM00000063	2025-09-09T13:41:00	Twitter/X	Airtel	Charged me twice for the same recharge. Poor service @Airtel	negative	-0.82	135	323	136	2,373	Kaduna	billing	true	34
SM00000064	2025-09-19T09:13:00	Instagram	Airtel	Why is my bill so high this month? @Airtel explain!	negative	-0.63	878	130	153	5,637	Kaduna	billing	false	null
SM00000065	2025-09-10T19:38:00	Instagram	9mobile	Great network coverage in Kano! Well done @9mobile	positive	0.37	569	377	10	26,593	Kano	null	false	21
SM00000066	2025-09-12T12:42:00	LinkedIn	Glo	Fast 4G speeds. Very impressed @Glo	positive	0.65	771	161	165	18,543	Enugu	null	false	25
SM00000067	2025-09-09T00:16:00	Instagram	Glo	Fast 4G speeds. Very impressed @Glo	positive	0.94	856	445	62	28,547	Aba	null	true	null
SM00000068	2025-10-01T09:39:00	Twitter/X	Glo	No network for 3 days now. What's happening @Glo?	negative	-0.84	673	149	181	41,878	Enugu	network_quality	true	38
SM00000069	2025-09-05T01:09:00	LinkedIn	MTN	Fast 4G speeds. Very impressed @MTN	positive	0.62	851	463	181	18,634	Kano	null	false	null
SM00000070	2025-09-22T18:48:00	Twitter/X	MTN	4G? More like 0G. Can't browse anything @MTN	negative	-0.9	555	132	13	6,879	Onitsha	coverage	true	null
SM00000071	2025-09-30T00:55:00	LinkedIn	MTN	Why is my bill so high this month? @MTN explain!	negative	-0.74	284	138	161	44,730	Kano	billing	true	null
SM00000072	2025-09-16T15:38:00	LinkedIn	MTN	Customer care is useless. Nobody picks up @MTN	negative	-0.96	965	132	151	15,509	Lagos	general	false	2
SM00000073	2025-09-07T23:11:00	Twitter/X	MTN	What are the new data plans @MTN?	neutral	0.24	593	170	189	20,657	Benin City	null	false	12
SM00000074	2025-09-05T03:56:00	Instagram	MTN	Reliable network. Never disappoints @MTN	positive	0.92	146	118	15	26,763	Ibadan	null	false	null
SM00000075	2025-09-04T08:47:00	Facebook	Glo	How do I check my data balance on @Glo?	neutral	-0.07	996	211	28	11,408	Port Harcourt	null	false	null
SM00000076	2025-09-09T03:10:00	LinkedIn	Airtel	What are the new data plans @Airtel?	neutral	0.05	674	402	47	31,226	Kaduna	null	false	null
SM00000077	2025-09-16T17:48:00	Instagram	Airtel	No network for 3 days now. What's happening @Airtel?	negative	-0.76	496	488	8	44,351	Lagos	billing	true	null
SM00000078	2025-09-06T14:31:00	Instagram	Airtel	Great network coverage in Kaduna! Well done @Airtel	positive	0.76	55	231	197	30,314	Kaduna	null	false	null
SM00000079	2025-09-21T15:04:00	Facebook	MTN	Worst network ever! Can't even make a call in Abeokuta. @MTN	negative	-0.57	38	462	148	15,535	Abeokuta	network_quality	true	null
SM00000080	2025-09-18T07:19:00	Twitter/X	Airtel	Fast 4G speeds. Very impressed @Airtel	positive	0.89	297	368	181	3,890	Port Harcourt	null	true	null
SM00000081	2025-09-25T09:32:00	LinkedIn	Glo	4G? More like 0G. Can't browse anything @Glo	negative	-0.35	419	417	24	1,090	Enugu	billing	true	null
SM00000082	2025-09-29T03:07:00	LinkedIn	Glo	No network for 3 days now. What's happening @Glo?	negative	-0.45	505	7	149	27,251	Abuja	general	false	null
SM00000083	2025-09-02T08:34:00	Instagram	MTN	Customer care resolved my issue quickly. Thank you @MTN	positive	0.98	675	5	190	7,660	Jos	null	false	null
SM00000084	2025-09-10T12:57:00	Instagram	Airtel	4G? More like 0G. Can't browse anything @Airtel	negative	-0.65	586	424	141	42,721	Port Harcourt	customer_service	false	null
SM00000085	2025-09-27T23:51:00	Instagram	MTN	Why is my bill so high this month? @MTN explain!	negative	-0.49	0	332	11	44,805	Abuja	billing	true	null
SM00000086	2025-09-15T03:45:00	Facebook	Airtel	Fast 4G speeds. Very impressed @Airtel	positive	0.49	783	103	151	34,106	Ilorin	null	false	18
SM00000087	2025-09-20T07:56:00	Facebook	MTN	How do I check my data balance on @MTN?	neutral	0.24	278	16	114	38,923	Abuja	null	true	null
SM00000088	2025-09-18T22:41:00	Twitter/X	9mobile	Charged me twice for the same recharge. Poor service @9mobile	negative	-0.69	223	339	191	19,732	Ibadan	coverage	false	null
SM00000089	2025-09-03T15:49:00	Facebook	9mobile	How do I check my data balance on @9mobile?	neutral	-0.15	699	142	149	45,064	Kaduna	null	false	12
SM00000090	2025-09-15T03:36:00	Facebook	Glo	Network keeps dropping calls. So frustrating @Glo	negative	-0.34	28	91	71	28,040	Jos	network_quality	false	12
SM00000091	2025-09-28T03:26:00	LinkedIn	Glo	4G? More like 0G. Can't browse anything @Glo	negative	-0.42	465	393	15	19,304	Kaduna	billing	false	null
SM00000092	2025-09-15T21:24:00	Instagram	Airtel	Worst network ever! Can't even make a call in Ibadan. @Airtel	negative	-0.74	224	142	89	27,012	Ibadan	network_quality	true	6
SM00000093	2025-09-06T07:45:00	LinkedIn	Glo	Why is my bill so high this month? @Glo explain!	negative	-0.32	149	220	158	13,562	Enugu	billing	false	12
SM00000094	2025-09-08T03:54:00	Twitter/X	Glo	Worst network ever! Can't even make a call in Abeokuta. @Glo	negative	-0.94	79	144	80	1,362	Abeokuta	customer_service	true	null
SM00000095	2025-09-24T16:45:00	Twitter/X	Glo	How to port my number to @Glo?	neutral	-0.18	733	210	75	31,507	Port Harcourt	null	false	null
SM00000096	2025-09-18T20:55:00	Facebook	Airtel	Customer care resolved my issue quickly. Thank you @Airtel	positive	0.42	972	78	114	19,828	Abuja	null	false	17
SM00000097	2025-09-01T00:13:00	Twitter/X	Airtel	How do I check my data balance on @Airtel?	neutral	0.3	743	51	164	20,983	Calabar	null	false	47
SM00000098	2025-09-19T21:27:00	LinkedIn	Airtel	How do I check my data balance on @Airtel?	neutral	-0.27	641	264	174	13,323	Jos	null	false	null
SM00000099	2025-09-17T03:14:00	Instagram	MTN	My data finished in 2 hours! This is robbery @MTN	negative	-0.8	548	485	179	823	Abeokuta	billing	false	6
SM00000100	2025-09-29T10:08:00	Twitter/X	MTN	What are the new data plans @MTN?	neutral	-0.19	879	335	117	48,815	Kaduna	null	false	null

End of preview. Expand in Data Studio

Social Media Sentiment Datasets

Dataset Description

Customer posts and complaints from social media platforms

Dataset Information

Category: Customer Experience and Sentiment
Format: CSV, Parquet
Rows: 150,000
Columns: 15
Date Generated: 2025-10-05
Location: data/social_media_sentiment_datasets/

Schema

Column	Type	Sample Values
`post_id`	String	SM00000001
`timestamp`	Datetime	2025-09-06 09:38:00
`platform`	String	LinkedIn
`operator_mentioned`	String	Airtel
`post_text`	String	Customer care resolved my issue quickly. Thank ...
`sentiment`	String	positive
`sentiment_score`	Float	0.56
`likes_count`	Integer	133
`retweets_shares`	Integer	129
`comments_count`	Integer	191
`reach`	Integer	12047
`city_mentioned`	String	Ibadan
`issue_category`	String	general
`response_from_operator`	Boolean	False
`response_time_hours`	Float	46.0

Sample Data

   post_id           timestamp platform operator_mentioned                                                  post_text sentiment  sentiment_score  likes_count  retweets_shares  comments_count  reach city_mentioned  issue_category  response_from_operator  response_time_hours
SM00000001 2025-09-06 09:38:00 LinkedIn             Airtel Customer care resolved my issue quickly. Thank you @Airtel  positive             0.56          133              129             191  12047         Ibadan            None                   False                  NaN
SM00000002 2025-09-28 07:42:00 LinkedIn             Airtel            4G? More like 0G. Can't browse anything @Airtel  negative            -0.62          485               26              98  25431        Onitsha         general                   False                 46.0
SM00000003 2025-10-01 20:04:00 LinkedIn                MTN          No network for 3 days now. What's happening @MTN?  negative            -0.31          512              131             187   4760         Ibadan network_quality                   False                  NaN

Nigerian Context

This dataset incorporates authentic Nigerian telecommunications characteristics:

Geographic Coverage: Major Nigerian cities including Lagos, Abuja, Kano, Port Harcourt, Ibadan
Operators: MTN, Airtel, Glo, 9mobile with realistic market shares
Phone Numbers: Nigerian format (+234 prefixes)
Currency: Nigerian Naira (NGN)
Time Zone: West Africa Time (WAT, UTC+1)
Network Types: 2G, 3G, 4G, 5G distribution

File Formats

CSV

data/social_media_sentiment_datasets/social_media_sentiment_datasets.csv

Parquet (Recommended)

data/social_media_sentiment_datasets/social_media_sentiment_datasets.parquet

Loading the Dataset

Python (Pandas)

import pandas as pd

# Load CSV
df = pd.read_csv('data/social_media_sentiment_datasets/social_media_sentiment_datasets.csv')

# Load Parquet (recommended for large datasets)
df = pd.read_parquet('data/social_media_sentiment_datasets/social_media_sentiment_datasets.parquet')

Python (PyArrow)

import pyarrow.parquet as pq

# Load Parquet
table = pq.read_table('data/social_media_sentiment_datasets/social_media_sentiment_datasets.parquet')
df = table.to_pandas()

License

MIT License - For educational and research purposes

Citation

Nigerian Telecom Datasets - Social Media Sentiment Datasets
Generated: 2025-10-05
Category: Customer Experience and Sentiment
Rows: 150,000

Related Datasets

This dataset is part of the Nigerian Telecom Datasets collection, which includes 34 datasets covering network performance, customer behavior, financial transactions, infrastructure, geospatial data, customer experience, and emerging technologies.

Downloads last month: 72

Collection including electricsheepafrica/africa-synth-telecom-social-media-sentiment-datasets-nigeria

Amon Dîn

Collection

A collection of datasets from the Nigerian Telecommunications Sector • 34 items • Updated Oct 6, 2025 • 2