aveni-ai/aveni-bench-polyai-nlu · Datasets at Hugging Face

text stringlengths 2 165	intents sequencelengths 1 6	descriptions dict	distractors sequencelengths 9 9
I am not sure	[ "dont_know" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": null, "withd...	[ [ "arrival" ], [ "fees_interests" ], [ "business" ], [ "thank" ], [ "contactless" ], [ "why" ], [ "cancel_close_leave_freeze" ], [ "wrong_notworking_notshowing" ], [ "when" ] ]
The money from my cheque has not arrived yet	[ "cheque", "wrong_notworking_notshowing", "transfer_payment_deposit" ]	{ "new": "is the intent asking about something new?", "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": "is the intent to ask about something related to a transfer, payment or ...	[ [ "new", "how_long" ], [ "account" ], [ "handoff", "arrival" ], [ "handoff" ], [ "overdraft", "debit" ], [ "contactless", "transfer_payment_deposit" ], [ "deny", "how_long" ], [ "cheque" ], [ "dont_know", "savings" ] ]
I want to block contactless functionality on my Master debit from tomorrow onward	[ "debit", "contactless", "card", "cancel_close_leave_freeze" ]	{ "new": "is the intent asking about something new?", "balance": null, "credit": null, "lost_stolen": null, "current": "is the intent asking about the current account?", "why": "is the intent to ask why something happened or needs to be done?", "mortgage": "is the intent asking about mortgage?", "appoin...	[ [ "account" ], [ "current", "dont_know", "how_long" ], [ "refund", "fees_interests" ], [ "when", "new" ], [ "request_info" ], [ "mortgage", "withdrawal" ], [ "existing", "why", "mortgage" ], [ "greet", "loan" ], [ "w...
i want to open one	[ "make_open_apply_setup_get_activate" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": "is the intent to ask about something related to international issues?", "transfer_payment_deposit": "is the intent to ask about something relate...	[ [ "international" ], [ "loan" ], [ "arrival" ], [ "fees_interests" ], [ "standing_order" ], [ "acknowledge" ], [ "card" ], [ "transfer_payment_deposit" ], [ "cheque" ] ]
Frankly, you're charging too much for international money transfers.	[ "international", "transfer_payment_deposit", "fees_interests" ]	{ "new": "is the intent asking about something new?", "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": "is the intent to ask about something related to international issues?", "transfer_payment_deposit": "is t...	[ [ "how" ], [ "deny", "account" ], [ "refund" ], [ "make_open_apply_setup_get_activate", "international" ], [ "deny" ], [ "debit", "standing_order" ], [ "cheque", "savings" ], [ "new" ], [ "direct_debit", "card" ] ]
That transaction is still pending although I made a payment almost 55 days ago.	[ "transfer_payment_deposit", "wrong_notworking_notshowing" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": "is the intent to ask about something related to a transfer, payment or deposit?", "handoff": null, "loan":...	[ [ "affirm" ], [ "arrival" ], [ "pin" ], [ "how" ], [ "more_higher_after" ], [ "savings" ], [ "less_lower_before" ], [ "refund" ], [ "end_call" ] ]
sure thing, I just need the deposit any time after 22:15	[ "acknowledge", "more_higher_after", "transfer_payment_deposit" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": "is the intent to ask about something related to a transfer, payment or deposit?", "handoff": "is the intent ...	[ [ "cheque", "existing" ], [ "thank" ], [ "limits", "change" ], [ "acknowledge" ], [ "deny" ], [ "how", "thank" ], [ "standing_order", "deny" ], [ "cancel_close_leave_freeze", "handoff" ], [ "overdraft", "dont_know" ] ]
Can I get a higher loan after 3 years?	[ "more_higher_after", "loan", "request_info" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": "is the intent to ask about something about an appointment?", "international": "is the intent to ask about something related to international issues?", "transfer_paymen...	[ [ "affirm" ], [ "appointment", "card" ], [ "fees_interests" ], [ "savings", "arrival" ], [ "contactless", "transfer_payment_deposit" ], [ "contactless" ], [ "end_call" ], [ "international", "arrival" ], [ "when", "fees_interests...
I know, I tried it in my online app like 10 times! send that to my debit card	[ "debit", "make_open_apply_setup_get_activate", "card", "affirm" ]	{ "new": null, "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": "is the intent asking about something being lost or stolen?", "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": n...	[ [ "affirm" ], [ "loan", "how_much", "withdrawal" ], [ "existing", "why", "direct_debit" ], [ "direct_debit", "credit" ], [ "pin", "international" ], [ "existing", "arrival" ], [ "how_long", "transfer_payment_deposit", "lost_stol...
good morning, can i ask a question about my card?	[ "greet", "card", "request_info" ]	{ "new": null, "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": "is the intent to ask about something related to a transfer, payment or deposi...	[ [ "change", "acknowledge" ], [ "business", "arrival" ], [ "existing", "balance" ], [ "existing", "thank" ], [ "contactless" ], [ "repeat" ], [ "cancel_close_leave_freeze", "transfer_payment_deposit" ], [ "standing_order", "how_much"...
So, I've got only 81.63€ on my foreign account? This can't be true!	[ "balance", "international", "account", "wrong_notworking_notshowing" ]	{ "new": "is the intent asking about something new?", "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": null, "international": "is the inten...	[ [ "fees_interests", "request_info" ], [ "why", "new" ], [ "dont_know" ], [ "why", "standing_order", "deny" ], [ "overdraft", "savings" ], [ "greet", "request_info" ], [ "loan", "more_higher_after", "thank" ], [ "end_call" ...
make it bigger please	[ "change" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": null, "withdrawal": null, "change": "is the intent to change or modify s...	[ [ "dont_know" ], [ "greet" ], [ "pin" ], [ "thank" ], [ "existing" ], [ "standing_order" ], [ "deny" ], [ "request_info" ], [ "wrong_notworking_notshowing" ] ]
It is an international payment indeed, when it will arrive to my other account?	[ "international", "transfer_payment_deposit", "affirm", "account", "request_info" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": null, "international": "is the intent to ask about something related to international issues?", "transfer_...	[ [ "cheque", "pin", "acknowledge" ], [ "debit", "fees_interests" ], [ "loan" ], [ "existing", "direct_debit", "request_info" ], [ "limits", "thank", "savings", "how_much" ], [ "existing", "why", "standing_order" ], [ "how_lon...
Good morning my name is sydni	[ "greet" ]	{ "new": null, "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": null, "withdrawal": null, "change": nul...	[ [ "direct_debit" ], [ "dont_know" ], [ "pin" ], [ "more_higher_after" ], [ "limits" ], [ "balance" ], [ "card" ], [ "request_info" ], [ "how_long" ] ]
please make a top up	[ "make_open_apply_setup_get_activate", "transfer_payment_deposit" ]	{ "new": null, "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": null, "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposi...	[ [ "affirm" ], [ "change" ], [ "fees_interests" ], [ "more_higher_after" ], [ "thank" ], [ "acknowledge" ], [ "why" ], [ "cheque" ], [ "credit" ] ]
How much less did I spend on drinking on the current year?	[ "transfer_payment_deposit", "how_much", "less_lower_before" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": "is the intent asking about the current account?", "why": null, "mortgage": null, "appointment": "is the intent to ask about something about an appointment?", "international": null, "transfer_payment_deposit": "is the in...	[ [ "change" ], [ "current", "standing_order" ], [ "greet" ], [ "debit", "limits" ], [ "existing", "thank" ], [ "acknowledge" ], [ "thank", "appointment" ], [ "repeat" ], [ "how", "affirm" ] ]
I don't need my standing order I set up for charis klinefelter	[ "standing_order", "cancel_close_leave_freeze" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": "is the intent to ask about something related to a transfer, payment or deposit?", "handoff": null, "loan":...	[ [ "greet" ], [ "refund" ], [ "contactless" ], [ "debit" ], [ "repeat" ], [ "how_long" ], [ "transfer_payment_deposit" ], [ "make_open_apply_setup_get_activate" ], [ "when" ] ]
How about telling more?	[ "request_info" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": "is the intent to ask about loans?", "withdrawal": "is the intent to ask a...	[ [ "direct_debit" ], [ "loan" ], [ "fees_interests" ], [ "thank" ], [ "withdrawal" ], [ "refund" ], [ "deny" ], [ "end_call" ], [ "wrong_notworking_notshowing" ] ]
can i take a 26 year mortgage?	[ "mortgage", "make_open_apply_setup_get_activate", "request_info" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": "is the intent asking about something being lost or stolen?", "current": null, "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": "is the intent to ask about something related to internat...	[ [ "mortgage", "business" ], [ "business" ], [ "contactless", "business" ], [ "refund" ], [ "how", "withdrawal" ], [ "cheque", "international" ], [ "repeat", "business" ], [ "cheque", "fees_interests" ], [ "lost_stolen" ] ]
I need a new card because the one I have is expiring soon	[ "make_open_apply_setup_get_activate", "card", "new" ]	{ "new": "is the intent asking about something new?", "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": "is the intent to ask about something about an appointment?", "international": "is the intent to ask about something related to int...	[ [ "savings" ], [ "arrival" ], [ "pin" ], [ "acknowledge", "account" ], [ "business" ], [ "cancel_close_leave_freeze", "direct_debit" ], [ "less_lower_before", "how_much" ], [ "make_open_apply_setup_get_activate" ], [ "appointment", ...
How can I transfer it to my savings?	[ "how", "transfer_payment_deposit", "savings", "account", "make_open_apply_setup_get_activate" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": "is the intent asking about the current account?", "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": null, "transfer_payment_deposit": "is the intent to ask about some...	[ [ "less_lower_before" ], [ "how" ], [ "cheque", "loan", "refund" ], [ "contactless", "account" ], [ "card" ], [ "current", "existing" ], [ "direct_debit", "change" ], [ "thank", "mortgage" ], [ "cheque", "pin", "repe...
I have a payee I want to send money to	[ "transfer_payment_deposit" ]	{ "new": null, "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": "is the intent to ask about something related to a transfer, payment or deposi...	[ [ "less_lower_before" ], [ "pin" ], [ "limits" ], [ "business" ], [ "handoff" ], [ "existing" ], [ "balance" ], [ "card" ], [ "make_open_apply_setup_get_activate" ] ]
How difficult is it to increase the overdraft limit on my current account?	[ "overdraft", "change", "more_higher_after", "current", "account", "limits" ]	{ "new": null, "balance": "is the intent to ask about balance?", "credit": "is the intent asking about something related to credit?", "lost_stolen": "is the intent asking about something being lost or stolen?", "current": "is the intent asking about the current account?", "why": null, "mortgage": "is the ...	[ [ "existing", "refund", "business" ], [ "existing", "transfer_payment_deposit" ], [ "international", "how_long" ], [ "credit", "mortgage", "business", "wrong_notworking_notshowing", "cheque" ], [ "acknowledge" ], [ "more_higher_after", ...
Yes, this is the account	[ "affirm", "account" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": "is the intent asking about something being lost or stolen?", "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": "is the intent to ask about something related to a tran...	[ [ "dont_know" ], [ "loan" ], [ "fees_interests" ], [ "overdraft" ], [ "limits" ], [ "debit" ], [ "transfer_payment_deposit" ], [ "end_call" ], [ "lost_stolen" ] ]
I am calling because of that freaking standing order.	[ "standing_order" ]	{ "new": "is the intent asking about something new?", "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": "is the intent asking about something being lost or stolen?", "current": null, "why": null, "mortgage": null, "appointment": null, "international":...	[ [ "how_much" ], [ "account" ], [ "wrong_notworking_notshowing" ], [ "arrival" ], [ "how" ], [ "contactless" ], [ "new" ], [ "credit" ], [ "lost_stolen" ] ]
I can't seem to be able to pay from my phone, it shows as declined	[ "wrong_notworking_notshowing", "transfer_payment_deposit" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": "is the intent to ask about something about an appointment?", "international": null, "transfer_payment_deposit": "is the intent to ask about something related to a tran...	[ [ "how_much" ], [ "loan" ], [ "less_lower_before" ], [ "appointment" ], [ "contactless" ], [ "request_info" ], [ "make_open_apply_setup_get_activate" ], [ "end_call" ], [ "when" ] ]
I've been waiting for the reimbursement for too long now.	[ "refund", "wrong_notworking_notshowing" ]	{ "new": null, "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": null, "withdrawal": null, "change": nul...	[ [ "greet" ], [ "how" ], [ "overdraft" ], [ "more_higher_after" ], [ "existing" ], [ "balance" ], [ "acknowledge" ], [ "request_info" ], [ "cheque" ] ]
a query about my direct debit processed	[ "direct_debit" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": "is the intent to ask about something related to a transfer, payment or deposit?", "handoff": null, "loan":...	[ [ "change" ], [ "greet" ], [ "loan" ], [ "how" ], [ "limits" ], [ "acknowledge" ], [ "contactless" ], [ "request_info" ], [ "transfer_payment_deposit" ] ]
hi when will it arrive?	[ "arrival", "greet", "when" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": "is the intent asking about the current account?", "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null...	[ [ "fees_interests", "deny" ], [ "thank", "card" ], [ "current", "why" ], [ "existing" ], [ "direct_debit", "how_much" ], [ "refund" ], [ "loan", "thank" ], [ "how_long" ], [ "make_open_apply_setup_get_activate" ] ]
that's amazing thanks, can you also cancel that payment of 999.43 euros to uber eats? I think I did it on May 25?	[ "transfer_payment_deposit", "cancel_close_leave_freeze", "thank" ]	{ "new": "is the intent asking about something new?", "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": "is the intent asking about something being lost or stolen?", "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_p...	[ [ "existing", "request_info" ], [ "lost_stolen", "how_long" ], [ "savings" ], [ "fees_interests" ], [ "balance" ], [ "how", "standing_order" ], [ "cheque" ], [ "new" ], [ "end_call", "balance" ] ]
that was the overdraft info I was looking for	[ "overdraft" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": "is the intent to ask about something related to international issues?", "transfer_payment_deposit": null, "h...	[ [ "affirm" ], [ "account" ], [ "dont_know" ], [ "international" ], [ "loan" ], [ "pin" ], [ "deny" ], [ "cheque" ], [ "mortgage" ] ]
Check my balance last Thursday	[ "how_much", "balance" ]	{ "new": null, "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": "is the intent to ask about something related to international issues?", "transfer_payment_deposit": "is the int...	[ [ "affirm" ], [ "change" ], [ "international" ], [ "business" ], [ "existing" ], [ "withdrawal" ], [ "transfer_payment_deposit" ], [ "end_call" ], [ "cancel_close_leave_freeze" ] ]
my card sometimes doesn't let me pay contactless, why is that?	[ "transfer_payment_deposit", "contactless", "card", "wrong_notworking_notshowing", "why" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": "is the intent to ask about something about an appointment?", "international": null, "transfer_payment_dep...	[ [ "overdraft", "how_long", "refund", "acknowledge" ], [ "less_lower_before" ], [ "existing", "end_call", "direct_debit", "how_long" ], [ "appointment" ], [ "greet", "pin", "cheque" ], [ "deny" ], [ "cheque", "overdraft", "fe...
What about last Saturday at 10 05 night?	[ "request_info" ]	{ "new": null, "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": "is the intent asking about something being lost or stolen?", "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": n...	[ [ "pin" ], [ "less_lower_before" ], [ "overdraft" ], [ "thank" ], [ "repeat" ], [ "why" ], [ "cheque" ], [ "credit" ], [ "lost_stolen" ] ]
the street showing in my direct debit is wrong	[ "wrong_notworking_notshowing", "direct_debit" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": null, "withd...	[ [ "dont_know" ], [ "pin" ], [ "overdraft" ], [ "standing_order" ], [ "acknowledge" ], [ "debit" ], [ "why" ], [ "end_call" ], [ "cancel_close_leave_freeze" ] ]
No, it wasn't reverted	[ "wrong_notworking_notshowing", "deny" ]	{ "new": null, "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": "is the intent to ask about loans?", "wit...	[ [ "affirm" ], [ "change" ], [ "dont_know" ], [ "loan" ], [ "fees_interests" ], [ "limits" ], [ "business" ], [ "balance" ], [ "withdrawal" ] ]
i need to change the time of my appointment	[ "change", "appointment" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": "is the intent to ask about something about an appointment?", "international": "is the intent to ask about something related to international issues?", "transfer_paymen...	[ [ "account" ], [ "international" ], [ "dont_know" ], [ "how" ], [ "limits" ], [ "acknowledge" ], [ "deny" ], [ "card" ], [ "wrong_notworking_notshowing" ] ]
that is not my name, i'm baltimore	[ "deny" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": null, "withdrawal": null, "change": null, "card": "is the intent to as...	[ [ "how_much" ], [ "dont_know" ], [ "pin" ], [ "less_lower_before" ], [ "limits" ], [ "card" ], [ "make_open_apply_setup_get_activate" ], [ "wrong_notworking_notshowing" ], [ "when" ] ]
could it be next month?	[ "request_info" ]	{ "new": null, "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": "is the intent to ask about something about an appointment?", "international": "is the intent to ask about something ...	[ [ "how_much" ], [ "international" ], [ "arrival" ], [ "how" ], [ "appointment" ], [ "overdraft" ], [ "existing" ], [ "how_long" ], [ "credit" ] ]
What did I spend on newspaper on October	[ "how_much", "transfer_payment_deposit" ]	{ "new": null, "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": "is the intent to ask about something about an appointment?", "international": null, "transfer_payment_deposit": "i...	[ [ "affirm" ], [ "direct_debit" ], [ "change" ], [ "greet" ], [ "appointment" ], [ "business" ], [ "repeat" ], [ "cheque" ], [ "credit" ] ]
What happened with my payment from yesterday?	[ "transfer_payment_deposit", "request_info" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": "is the intent to ask about something about an appointment?", "international": "is the intent to ask about something related to international issues?", "transfer_paymen...	[ [ "change" ], [ "international" ], [ "greet" ], [ "savings" ], [ "more_higher_after" ], [ "appointment" ], [ "refund" ], [ "repeat" ], [ "end_call" ] ]
i want a new card, how long will it take to arrive?	[ "card", "arrival", "how_long", "new" ]	{ "new": "is the intent asking about something new?", "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": null, "international": null, "tran...	[ [ "debit", "how_much", "fees_interests" ], [ "end_call", "balance", "thank" ], [ "overdraft" ], [ "why", "how_long" ], [ "deny" ], [ "direct_debit", "savings" ], [ "why" ], [ "contactless", "pin", "when" ], [ "debit"...
good bye, see you later	[ "end_call" ]	{ "new": "is the intent asking about something new?", "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": nul...	[ [ "pin" ], [ "fees_interests" ], [ "thank" ], [ "refund" ], [ "contactless" ], [ "card" ], [ "repeat" ], [ "new" ], [ "mortgage" ] ]
Where did I send money in October?	[ "request_info", "transfer_payment_deposit" ]	{ "new": null, "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": "is the intent to ask about something related to international issues?", "transfer_payment_deposit": "is the int...	[ [ "affirm" ], [ "international" ], [ "savings" ], [ "arrival" ], [ "fees_interests" ], [ "how" ], [ "thank" ], [ "balance" ], [ "how_long" ] ]
Is it allowed to pay contactless also overseas?	[ "contactless", "international", "request_info", "transfer_payment_deposit" ]	{ "new": "is the intent asking about something new?", "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": "is the intent to ask about something related to international issues?", "transfer_payment_deposit": "is t...	[ [ "savings" ], [ "cancel_close_leave_freeze", "existing", "pin" ], [ "loan" ], [ "handoff" ], [ "thank" ], [ "debit", "arrival" ], [ "how_much", "change" ], [ "cancel_close_leave_freeze", "new", "standing_order" ], [ "direct...
what's the interest rate difference between loan and mortgage? I need around 15724 pounds	[ "mortgage", "loan", "fees_interests", "request_info" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": "is the intent to ask about something about an appointment?", "international": null, "transfer_payment_deposit": null, "handoff": nu...	[ [ "cheque", "deny" ], [ "how", "deny" ], [ "loan" ], [ "appointment" ], [ "limits" ], [ "standing_order", "loan", "affirm" ], [ "deny" ], [ "card" ], [ "wrong_notworking_notshowing" ] ]
That's what I said, 23:55 night	[ "affirm" ]	{ "new": null, "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": null, "withdrawal": null, "change": nul...	[ [ "arrival" ], [ "fees_interests" ], [ "more_higher_after" ], [ "thank" ], [ "balance" ], [ "standing_order" ], [ "acknowledge" ], [ "contactless" ], [ "cancel_close_leave_freeze" ] ]
What is my overdraft limit?	[ "limits", "overdraft", "request_info" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": null, "transfer_payment_deposit": null, "handof...	[ [ "direct_debit" ], [ "thank", "request_info" ], [ "why", "thank" ], [ "change", "business" ], [ "deny" ], [ "when", "business" ], [ "acknowledge", "wrong_notworking_notshowing" ], [ "wrong_notworking_notshowing" ], [ "mortgage"...
I can't take any appointments from the 11th to the 12 October	[ "appointment", "wrong_notworking_notshowing" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": "is the intent to ask about something about an appointment?", "international": "is the intent to ask about something related to internat...	[ [ "how_much" ], [ "account" ], [ "international" ], [ "fees_interests" ], [ "limits" ], [ "more_higher_after" ], [ "end_call" ], [ "wrong_notworking_notshowing" ], [ "mortgage" ] ]
It's for something abroad.	[ "international" ]	{ "new": null, "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": "is the intent to ask about something related to international issues?", "transfer_payment_deposit": "is the int...	[ [ "dont_know" ], [ "greet" ], [ "loan" ], [ "balance" ], [ "end_call" ], [ "card" ], [ "request_info" ], [ "transfer_payment_deposit" ], [ "cheque" ] ]
which month during last year did I spend less on rental bikes	[ "when", "less_lower_before", "transfer_payment_deposit" ]	{ "new": "is the intent asking about something new?", "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": null, "transfer_payment_deposit": "is t...	[ [ "overdraft", "mortgage" ], [ "savings" ], [ "more_higher_after" ], [ "thank", "acknowledge" ], [ "handoff", "repeat" ], [ "card" ], [ "overdraft", "fees_interests" ], [ "new", "balance" ], [ "wrong_notworking_notshowing" ] ]
This is my account	[ "account" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": "is the intent asking about the current account?", "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": "is the intent to ask about something about an appointment?", "international": null, "tra...	[ [ "how_much" ], [ "current" ], [ "less_lower_before" ], [ "appointment" ], [ "business" ], [ "handoff" ], [ "debit" ], [ "cheque" ], [ "mortgage" ] ]
Can I see my latest transactions?	[ "request_info", "transfer_payment_deposit" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": "is the intent asking about the current account?", "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": null, "transfer_payment_deposit": "is the intent to ask about some...	[ [ "current" ], [ "savings" ], [ "arrival" ], [ "loan" ], [ "withdrawal" ], [ "acknowledge" ], [ "debit" ], [ "when" ], [ "mortgage" ] ]
can you tell me last 5 transactions on my credit card?	[ "request_info", "card", "credit", "transfer_payment_deposit" ]	{ "new": null, "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": null, "current": "is the intent asking about the current account?", "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": "is the inten...	[ [ "direct_debit" ], [ "cancel_close_leave_freeze", "greet" ], [ "savings" ], [ "existing", "debit" ], [ "thank" ], [ "current", "transfer_payment_deposit", "card" ], [ "cheque", "contactless", "account" ], [ "less_lower_before", ...
i think its the business one	[ "business" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": "is the intent to ask about something related to international issues?", "transfer_payment_deposit": null, "handoff": null, "loan": null, "...	[ [ "change" ], [ "international" ], [ "savings" ], [ "pin" ], [ "more_higher_after" ], [ "contactless" ], [ "how_long" ], [ "end_call" ], [ "cancel_close_leave_freeze" ] ]
Yes, I paid it yesterday	[ "affirm", "transfer_payment_deposit" ]	{ "new": "is the intent asking about something new?", "balance": null, "credit": null, "lost_stolen": null, "current": "is the intent asking about the current account?", "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": "is the intent to ask about...	[ [ "change" ], [ "current" ], [ "acknowledge" ], [ "withdrawal" ], [ "contactless" ], [ "debit" ], [ "deny" ], [ "cheque" ], [ "new" ] ]
whats the difference between mortgage and normal loan?	[ "request_info", "mortgage", "loan" ]	{ "new": null, "balance": "is the intent to ask about balance?", "credit": "is the intent asking about something related to credit?", "lost_stolen": null, "current": "is the intent asking about the current account?", "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": null, ...	[ [ "direct_debit" ], [ "end_call", "debit" ], [ "current" ], [ "less_lower_before" ], [ "balance", "business" ], [ "refund", "repeat" ], [ "transfer_payment_deposit" ], [ "make_open_apply_setup_get_activate" ], [ "credit" ] ]
remove the direct debit for scribbler	[ "cancel_close_leave_freeze", "direct_debit" ]	{ "new": null, "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": "is the intent asking about the current account?", "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": "is the intent to ask about somet...	[ [ "account" ], [ "current" ], [ "balance" ], [ "withdrawal" ], [ "refund" ], [ "deny" ], [ "repeat" ], [ "transfer_payment_deposit" ], [ "wrong_notworking_notshowing" ] ]
change the person im paying with direct debit	[ "change", "direct_debit" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": "is the intent to ask about something about an appointment?", "international": null, "transfer_payment_deposit": "is the intent to ask...	[ [ "affirm" ], [ "loan" ], [ "how" ], [ "appointment" ], [ "acknowledge" ], [ "card" ], [ "repeat" ], [ "transfer_payment_deposit" ], [ "mortgage" ] ]
Does it matter if the recipient is from another country?	[ "international", "request_info" ]	{ "new": "is the intent asking about something new?", "balance": null, "credit": null, "lost_stolen": "is the intent asking about something being lost or stolen?", "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": null, "intern...	[ [ "affirm" ], [ "change" ], [ "how" ], [ "thank" ], [ "why" ], [ "how_long" ], [ "new" ], [ "wrong_notworking_notshowing" ], [ "lost_stolen" ] ]
It seems that I can't open a business acc via your app	[ "account", "make_open_apply_setup_get_activate", "business", "wrong_notworking_notshowing" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": "is the intent to ask about something related to international issues?", "transfer_payment_deposit": null, "handoff": null, "loan": null, "...	[ [ "arrival" ], [ "business", "change" ], [ "withdrawal" ], [ "debit" ], [ "refund" ], [ "debit", "standing_order" ], [ "refund", "business", "card" ], [ "how", "pin" ], [ "international", "business", "arrival" ] ]
So, you're saying I won't be able to use my card from 9 10 night to quarter past 16 afternoon next Thursday?	[ "card", "wrong_notworking_notshowing" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": null, "withdrawal": null, "change": null, "card": "is the intent to as...	[ [ "affirm" ], [ "account" ], [ "arrival" ], [ "pin" ], [ "contactless" ], [ "deny" ], [ "debit" ], [ "request_info" ], [ "cheque" ] ]
i dont know what type of account do i have	[ "dont_know", "account" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": null, "withdrawal": null, "change": nu...	[ [ "how_much" ], [ "arrival" ], [ "pin" ], [ "limits" ], [ "standing_order" ], [ "contactless" ], [ "card" ], [ "how_long" ], [ "mortgage" ] ]
What is the minimum topping up amount?	[ "transfer_payment_deposit", "limits", "less_lower_before", "how_much" ]	{ "new": "is the intent asking about something new?", "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": null, "current": "is the intent asking about the current account?", "why": null, "mortgage": null, "appointment": null, "international": null, "t...	[ [ "account" ], [ "more_higher_after" ], [ "direct_debit", "end_call", "make_open_apply_setup_get_activate" ], [ "current", "end_call" ], [ "new", "repeat", "credit" ], [ "handoff", "affirm", "withdrawal" ], [ "make_open_apply_setup_get_...
i can't afford my mortgage payments because of the virus	[ "mortgage", "deny", "transfer_payment_deposit" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": "is the intent asking about the current account?", "why": "is the intent to ask why something happened or needs to be done?", "mortgage": "is the intent asking about mortgage?", "appointment": "is the intent to ask about som...	[ [ "greet", "card" ], [ "contactless", "how_much" ], [ "why", "affirm" ], [ "refund", "change" ], [ "thank" ], [ "less_lower_before", "international" ], [ "how", "appointment" ], [ "why" ], [ "current", "arrival" ] ]
It's about an existing account	[ "account", "existing" ]	{ "new": "is the intent asking about something new?", "balance": null, "credit": null, "lost_stolen": "is the intent asking about something being lost or stolen?", "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": null, "intern...	[ [ "how_much" ], [ "change" ], [ "international" ], [ "pin" ], [ "handoff" ], [ "why" ], [ "new" ], [ "cancel_close_leave_freeze" ], [ "lost_stolen" ] ]
my loan then lasts until 22nd April 2023?	[ "loan" ]	{ "new": null, "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": null, "current": "is the intent asking about the current account?", "why": null, "mortgage": null, "appointment": "is the intent to ask about something about an appointment?", "internati...	[ [ "affirm" ], [ "dont_know" ], [ "current" ], [ "savings" ], [ "appointment" ], [ "handoff" ], [ "existing" ], [ "repeat" ], [ "credit" ] ]
just checking my balance	[ "balance" ]	{ "new": null, "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": "is the intent to speak t...	[ [ "affirm" ], [ "dont_know" ], [ "loan" ], [ "savings" ], [ "fees_interests" ], [ "limits" ], [ "handoff" ], [ "refund" ], [ "mortgage" ] ]
Can I go to overdraft when withdrawing money via regular ATMs?	[ "overdraft", "withdrawal", "request_info" ]	{ "new": null, "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": "is the intent asking about something being lost or stolen?", "current": null, "why": null, "mortgage": null, "appointment": null, "international": "is the intent to ask about something related to internati...	[ [ "debit", "lost_stolen" ], [ "change" ], [ "international" ], [ "international", "wrong_notworking_notshowing" ], [ "withdrawal" ], [ "more_higher_after", "international" ], [ "balance", "how_long" ], [ "fees_interests", "arrival" ],...
I want to close it	[ "cancel_close_leave_freeze" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": "is the intent to speak to a human or hand off?", "loan": null, "withdrawal": "is the in...	[ [ "direct_debit" ], [ "account" ], [ "arrival" ], [ "pin" ], [ "overdraft" ], [ "handoff" ], [ "existing" ], [ "withdrawal" ], [ "repeat" ] ]
i need to make that transfer earlier than November 4th	[ "make_open_apply_setup_get_activate", "transfer_payment_deposit", "less_lower_before" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": "is the intent asking about the current account?", "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": null, "transfer_payment_deposit": "is the intent to ask about some...	[ [ "current" ], [ "less_lower_before", "handoff" ], [ "debit", "business" ], [ "overdraft", "limits" ], [ "contactless" ], [ "how_long" ], [ "contactless", "refund" ], [ "end_call" ], [ "handoff", "mortgage" ] ]
i need to get a refund	[ "refund" ]	{ "new": "is the intent asking about something new?", "balance": null, "credit": null, "lost_stolen": "is the intent asking about something being lost or stolen?", "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff...	[ [ "change" ], [ "overdraft" ], [ "contactless" ], [ "card" ], [ "cheque" ], [ "new" ], [ "cancel_close_leave_freeze" ], [ "wrong_notworking_notshowing" ], [ "lost_stolen" ] ]
I'll never be able to withdraw any money here talking to you, can I speak with someone else?	[ "handoff", "withdrawal" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": "is the intent to ask about something about an appointment?", "international": "is the intent to ask about something related to international issues?", "transfer_paymen...	[ [ "how_much" ], [ "international" ], [ "arrival" ], [ "more_higher_after" ], [ "appointment" ], [ "business" ], [ "how_long" ], [ "make_open_apply_setup_get_activate" ], [ "when" ] ]
i was thinking about using my card	[ "card" ]	{ "new": "is the intent asking about something new?", "balance": null, "credit": null, "lost_stolen": null, "current": "is the intent asking about the current account?", "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": "is the intent to ask about something about an appoint...	[ [ "current" ], [ "loan" ], [ "how" ], [ "appointment" ], [ "debit" ], [ "cheque" ], [ "end_call" ], [ "new" ], [ "mortgage" ] ]
I have lost my debit card	[ "debit", "lost_stolen", "card" ]	{ "new": null, "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": "is the intent asking about something being lost or stolen?", "current": "is the intent asking about the current account?", "why": null, "mortgage": null, "appointment": null, "internati...	[ [ "account" ], [ "cancel_close_leave_freeze", "international" ], [ "more_higher_after", "deny" ], [ "current", "cheque" ], [ "debit" ], [ "refund", "credit" ], [ "wrong_notworking_notshowing" ], [ "when" ], [ "overdraft", "inter...
i am not sure about the interests of my mortgage	[ "dont_know", "mortgage", "fees_interests" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": null, "transfer_payment_deposit": "is the intent ...	[ [ "direct_debit" ], [ "why", "limits" ], [ "contactless", "cheque" ], [ "less_lower_before" ], [ "savings", "transfer_payment_deposit" ], [ "refund" ], [ "loan", "how_much" ], [ "end_call" ], [ "cancel_close_leave_freeze" ] ]
hello and let me speak with a human please	[ "greet", "handoff" ]	{ "new": null, "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": "is the intent asking about something being lost or stolen?", "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": "i...	[ [ "loan" ], [ "pin" ], [ "overdraft" ], [ "contactless" ], [ "repeat" ], [ "transfer_payment_deposit" ], [ "cheque" ], [ "credit" ], [ "lost_stolen" ] ]
how long will the card take to arrive if i ordered it to another country?	[ "arrival", "international", "card", "how_long" ]	{ "new": null, "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": "is the intent asking about something being lost or stolen?", "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": "...	[ [ "greet", "how_much", "withdrawal" ], [ "debit", "dont_know", "lost_stolen" ], [ "thank", "credit", "business" ], [ "less_lower_before", "wrong_notworking_notshowing" ], [ "debit", "credit", "wrong_notworking_notshowing" ], [ "appointm...
Yes, I lost it	[ "affirm", "lost_stolen" ]	{ "new": null, "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": "is the intent asking about something being lost or stolen?", "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": nu...	[ [ "account" ], [ "dont_know" ], [ "change" ], [ "existing" ], [ "acknowledge" ], [ "debit" ], [ "deny" ], [ "end_call" ], [ "credit" ] ]
Ok, another thing - do I have to pay extra to use atm when Im abroad?	[ "international", "acknowledge", "request_info", "fees_interests", "withdrawal" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": "is the intent to ask about something about an appointment?", "international": "is the intent to ask about something related to internat...	[ [ "more_higher_after" ], [ "more_higher_after", "appointment", "mortgage" ], [ "existing", "loan", "more_higher_after", "cheque" ], [ "end_call", "international" ], [ "cancel_close_leave_freeze", "make_open_apply_setup_get_activate", "appointment",...
when will I receive my mortgage?	[ "mortgage", "when" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": "is the intent to ask about something related to international issues?", "transfer_payment_deposit": null, "h...	[ [ "affirm" ], [ "change" ], [ "international" ], [ "arrival" ], [ "fees_interests" ], [ "thank" ], [ "debit" ], [ "request_info" ], [ "wrong_notworking_notshowing" ] ]
yes give me the refund	[ "refund", "affirm" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": "is the intent to ask about something related to international issues?", "transfer_payment_deposit": null, "h...	[ [ "affirm" ], [ "international" ], [ "fees_interests" ], [ "business" ], [ "handoff" ], [ "overdraft" ], [ "debit" ], [ "repeat" ], [ "mortgage" ] ]
how much did I spend on eon between the 7th and the 25th of Dec	[ "how_much", "transfer_payment_deposit" ]	{ "new": null, "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": "is the intent to ask about something related to a transfe...	[ [ "how_much" ], [ "greet" ], [ "savings" ], [ "pin" ], [ "overdraft" ], [ "handoff" ], [ "request_info" ], [ "make_open_apply_setup_get_activate" ], [ "credit" ] ]
thanks get me an appointment	[ "appointment", "thank", "make_open_apply_setup_get_activate" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": "is the intent to ask about something about an appointment?", "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": null, "withdrawal"...	[ [ "account" ], [ "greet" ], [ "less_lower_before" ], [ "appointment", "savings" ], [ "more_higher_after", "fees_interests" ], [ "withdrawal" ], [ "acknowledge" ], [ "thank", "savings" ], [ "end_call" ] ]
I need to cancel the standing order to hyatt in 9 days	[ "cancel_close_leave_freeze", "standing_order" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": null, "withdrawal": null, "change": null, "card": null, "standing_or...	[ [ "account" ], [ "savings" ], [ "arrival" ], [ "pin" ], [ "business" ], [ "how" ], [ "refund" ], [ "contactless" ], [ "when" ] ]
How easy it to close my current mortgage arrangement?	[ "cancel_close_leave_freeze", "mortgage", "how" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": "is the intent asking about the current account?", "why": "is the intent to ask why something happened or needs to be done?", "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": "is th...	[ [ "end_call", "transfer_payment_deposit" ], [ "current", "standing_order" ], [ "existing", "deny" ], [ "direct_debit", "request_info" ], [ "overdraft" ], [ "withdrawal" ], [ "why" ], [ "transfer_payment_deposit" ], [ "savings", ...
thats very helpful, thanks!	[ "thank" ]	{ "new": null, "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": null, "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": null, "international": "is the intent to ask about some...	[ [ "how_much" ], [ "international" ], [ "how" ], [ "limits" ], [ "why" ], [ "make_open_apply_setup_get_activate" ], [ "end_call" ], [ "cancel_close_leave_freeze" ], [ "credit" ] ]
I don't remember the exact date.	[ "dont_know" ]	{ "new": "is the intent asking about something new?", "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": "is the intent to ask about something about an appointment?", "international": null, "transfer_p...	[ [ "less_lower_before" ], [ "how" ], [ "fees_interests" ], [ "appointment" ], [ "overdraft" ], [ "balance" ], [ "contactless" ], [ "transfer_payment_deposit" ], [ "new" ] ]
yeah there is another thing i want to talk about	[ "affirm" ]	{ "new": "is the intent asking about something new?", "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": "is ...	[ [ "loan" ], [ "pin" ], [ "more_higher_after" ], [ "existing" ], [ "balance" ], [ "standing_order" ], [ "deny" ], [ "end_call" ], [ "new" ] ]
Yeah, schedule this transaction to Saturday	[ "make_open_apply_setup_get_activate", "transfer_payment_deposit", "affirm" ]	{ "new": null, "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": null, "current": "is the intent asking about the current account?", "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": null, "int...	[ [ "current" ], [ "international" ], [ "direct_debit", "credit" ], [ "fees_interests" ], [ "when" ], [ "pin", "international" ], [ "cheque" ], [ "standing_order", "wrong_notworking_notshowing" ], [ "why", "loan" ] ]
could you stop my standing orders for next month?	[ "cancel_close_leave_freeze", "standing_order" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": null, "withdrawal": "is the intent to ask about withdrawals?", "change":...	[ [ "how_much" ], [ "account" ], [ "savings" ], [ "more_higher_after" ], [ "withdrawal" ], [ "acknowledge" ], [ "contactless" ], [ "deny" ], [ "make_open_apply_setup_get_activate" ] ]
do you offer any spending analytics for pubs and similar stuff?	[ "request_info", "transfer_payment_deposit" ]	{ "new": "is the intent asking about something new?", "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": null, "current": null, "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": null, "transfer_pay...	[ [ "account" ], [ "how" ], [ "handoff" ], [ "thank" ], [ "withdrawal" ], [ "how_long" ], [ "new" ], [ "credit" ], [ "mortgage" ] ]
what about the interests?	[ "fees_interests", "request_info" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": "is the intent to speak to a human or hand off?", "loan"...	[ [ "how_much" ], [ "account" ], [ "dont_know" ], [ "less_lower_before" ], [ "business" ], [ "handoff" ], [ "withdrawal" ], [ "end_call" ], [ "mortgage" ] ]
please tell me I have more than 100 dollars in my account?	[ "account", "balance", "request_info", "more_higher_after" ]	{ "new": null, "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": "is the intent asking about the current account?", "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan"...	[ [ "affirm" ], [ "current" ], [ "loan" ], [ "fees_interests" ], [ "overdraft", "savings" ], [ "less_lower_before", "cheque", "request_info" ], [ "affirm", "savings", "card" ], [ "repeat" ], [ "thank", "account" ] ]
I want to transfer $10000 to my savings.	[ "savings", "account", "make_open_apply_setup_get_activate", "transfer_payment_deposit" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": "is the intent to ask about something about an appointment?", "international": "is the intent to ask about something related to international issues?", "transfer_paymen...	[ [ "loan" ], [ "appointment" ], [ "contactless", "change" ], [ "refund" ], [ "contactless" ], [ "end_call", "change" ], [ "transfer_payment_deposit" ], [ "contactless", "how_long" ], [ "contactless", "international" ] ]
What is my overdraft	[ "how_much", "overdraft" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": null, "withdrawal": "is the intent to ask about withdrawals?", "change":...	[ [ "affirm" ], [ "change" ], [ "account" ], [ "how" ], [ "withdrawal" ], [ "standing_order" ], [ "debit" ], [ "how_long" ], [ "end_call" ] ]
How much can I increase my limit to	[ "how_much", "limits", "change", "more_higher_after" ]	{ "new": "is the intent asking about something new?", "balance": null, "credit": null, "lost_stolen": "is the intent asking about something being lost or stolen?", "current": null, "why": null, "mortgage": null, "appointment": "is the intent to ask about something about an appointment?", "internationa...	[ [ "cancel_close_leave_freeze", "dont_know" ], [ "how" ], [ "business" ], [ "new", "fees_interests", "withdrawal" ], [ "deny" ], [ "less_lower_before", "standing_order", "repeat" ], [ "debit" ], [ "pin", "appointment", "arrival" ...
can i get a meeting to talk about my savings account	[ "appointment", "savings", "account", "make_open_apply_setup_get_activate" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": "is the intent asking about mortgage?", "appointment": "is the intent to ask about something about an appointment?", "internation...	[ [ "when", "card" ], [ "why", "change" ], [ "when", "why", "thank" ], [ "overdraft" ], [ "cheque", "deny", "change" ], [ "existing", "transfer_payment_deposit", "wrong_notworking_notshowing" ], [ "cheque", "loan", "how_much" ...
You are telling me I can access my account from my phone?	[ "request_info", "account" ]	{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": "is the intent...	[ [ "dont_know" ], [ "loan" ], [ "less_lower_before" ], [ "existing" ], [ "standing_order" ], [ "refund" ], [ "repeat" ], [ "why" ], [ "when" ] ]
can I open account in zloty or koronas?	[ "account", "request_info", "international", "make_open_apply_setup_get_activate" ]	{ "new": null, "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": "is the intent asking about something being lost or stolen?", "current": "is the intent asking about the current account?", "why": "is the intent to ask why something happened or needs to be d...	[ [ "when", "credit" ], [ "how", "current", "repeat" ], [ "repeat" ], [ "why" ], [ "debit", "why" ], [ "existing", "standing_order", "refund" ], [ "less_lower_before", "debit", "lost_stolen" ], [ "refund", "lost_stolen" ...

I am not sure

[ "dont_know" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": null, "withd...

[ [ "arrival" ], [ "fees_interests" ], [ "business" ], [ "thank" ], [ "contactless" ], [ "why" ], [ "cancel_close_leave_freeze" ], [ "wrong_notworking_notshowing" ], [ "when" ] ]

The money from my cheque has not arrived yet

[ "cheque", "wrong_notworking_notshowing", "transfer_payment_deposit" ]

{ "new": "is the intent asking about something new?", "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": "is the intent to ask about something related to a transfer, payment or ...

[ [ "new", "how_long" ], [ "account" ], [ "handoff", "arrival" ], [ "handoff" ], [ "overdraft", "debit" ], [ "contactless", "transfer_payment_deposit" ], [ "deny", "how_long" ], [ "cheque" ], [ "dont_know", "savings" ] ]

I want to block contactless functionality on my Master debit from tomorrow onward

[ "debit", "contactless", "card", "cancel_close_leave_freeze" ]

{ "new": "is the intent asking about something new?", "balance": null, "credit": null, "lost_stolen": null, "current": "is the intent asking about the current account?", "why": "is the intent to ask why something happened or needs to be done?", "mortgage": "is the intent asking about mortgage?", "appoin...

[ [ "account" ], [ "current", "dont_know", "how_long" ], [ "refund", "fees_interests" ], [ "when", "new" ], [ "request_info" ], [ "mortgage", "withdrawal" ], [ "existing", "why", "mortgage" ], [ "greet", "loan" ], [ "w...

i want to open one

[ "make_open_apply_setup_get_activate" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": "is the intent to ask about something related to international issues?", "transfer_payment_deposit": "is the intent to ask about something relate...

[ [ "international" ], [ "loan" ], [ "arrival" ], [ "fees_interests" ], [ "standing_order" ], [ "acknowledge" ], [ "card" ], [ "transfer_payment_deposit" ], [ "cheque" ] ]

Frankly, you're charging too much for international money transfers.

[ "international", "transfer_payment_deposit", "fees_interests" ]

{ "new": "is the intent asking about something new?", "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": "is the intent to ask about something related to international issues?", "transfer_payment_deposit": "is t...

[ [ "how" ], [ "deny", "account" ], [ "refund" ], [ "make_open_apply_setup_get_activate", "international" ], [ "deny" ], [ "debit", "standing_order" ], [ "cheque", "savings" ], [ "new" ], [ "direct_debit", "card" ] ]

That transaction is still pending although I made a payment almost 55 days ago.

[ "transfer_payment_deposit", "wrong_notworking_notshowing" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": "is the intent to ask about something related to a transfer, payment or deposit?", "handoff": null, "loan":...

[ [ "affirm" ], [ "arrival" ], [ "pin" ], [ "how" ], [ "more_higher_after" ], [ "savings" ], [ "less_lower_before" ], [ "refund" ], [ "end_call" ] ]

sure thing, I just need the deposit any time after 22:15

[ "acknowledge", "more_higher_after", "transfer_payment_deposit" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": "is the intent to ask about something related to a transfer, payment or deposit?", "handoff": "is the intent ...

[ [ "cheque", "existing" ], [ "thank" ], [ "limits", "change" ], [ "acknowledge" ], [ "deny" ], [ "how", "thank" ], [ "standing_order", "deny" ], [ "cancel_close_leave_freeze", "handoff" ], [ "overdraft", "dont_know" ] ]

Can I get a higher loan after 3 years?

[ "more_higher_after", "loan", "request_info" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": "is the intent to ask about something about an appointment?", "international": "is the intent to ask about something related to international issues?", "transfer_paymen...

[ [ "affirm" ], [ "appointment", "card" ], [ "fees_interests" ], [ "savings", "arrival" ], [ "contactless", "transfer_payment_deposit" ], [ "contactless" ], [ "end_call" ], [ "international", "arrival" ], [ "when", "fees_interests...

I know, I tried it in my online app like 10 times! send that to my debit card

[ "debit", "make_open_apply_setup_get_activate", "card", "affirm" ]

{ "new": null, "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": "is the intent asking about something being lost or stolen?", "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": n...

[ [ "affirm" ], [ "loan", "how_much", "withdrawal" ], [ "existing", "why", "direct_debit" ], [ "direct_debit", "credit" ], [ "pin", "international" ], [ "existing", "arrival" ], [ "how_long", "transfer_payment_deposit", "lost_stol...

good morning, can i ask a question about my card?

[ "greet", "card", "request_info" ]

{ "new": null, "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": "is the intent to ask about something related to a transfer, payment or deposi...

[ [ "change", "acknowledge" ], [ "business", "arrival" ], [ "existing", "balance" ], [ "existing", "thank" ], [ "contactless" ], [ "repeat" ], [ "cancel_close_leave_freeze", "transfer_payment_deposit" ], [ "standing_order", "how_much"...

So, I've got only 81.63€ on my foreign account? This can't be true!

[ "balance", "international", "account", "wrong_notworking_notshowing" ]

{ "new": "is the intent asking about something new?", "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": null, "international": "is the inten...

[ [ "fees_interests", "request_info" ], [ "why", "new" ], [ "dont_know" ], [ "why", "standing_order", "deny" ], [ "overdraft", "savings" ], [ "greet", "request_info" ], [ "loan", "more_higher_after", "thank" ], [ "end_call" ...

make it bigger please

[ "change" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": null, "withdrawal": null, "change": "is the intent to change or modify s...

[ [ "dont_know" ], [ "greet" ], [ "pin" ], [ "thank" ], [ "existing" ], [ "standing_order" ], [ "deny" ], [ "request_info" ], [ "wrong_notworking_notshowing" ] ]

It is an international payment indeed, when it will arrive to my other account?

[ "international", "transfer_payment_deposit", "affirm", "account", "request_info" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": null, "international": "is the intent to ask about something related to international issues?", "transfer_...

[ [ "cheque", "pin", "acknowledge" ], [ "debit", "fees_interests" ], [ "loan" ], [ "existing", "direct_debit", "request_info" ], [ "limits", "thank", "savings", "how_much" ], [ "existing", "why", "standing_order" ], [ "how_lon...

Good morning my name is sydni

[ "greet" ]

{ "new": null, "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": null, "withdrawal": null, "change": nul...

[ [ "direct_debit" ], [ "dont_know" ], [ "pin" ], [ "more_higher_after" ], [ "limits" ], [ "balance" ], [ "card" ], [ "request_info" ], [ "how_long" ] ]

please make a top up

[ "make_open_apply_setup_get_activate", "transfer_payment_deposit" ]

{ "new": null, "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": null, "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposi...

[ [ "affirm" ], [ "change" ], [ "fees_interests" ], [ "more_higher_after" ], [ "thank" ], [ "acknowledge" ], [ "why" ], [ "cheque" ], [ "credit" ] ]

How much less did I spend on drinking on the current year?

[ "transfer_payment_deposit", "how_much", "less_lower_before" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": "is the intent asking about the current account?", "why": null, "mortgage": null, "appointment": "is the intent to ask about something about an appointment?", "international": null, "transfer_payment_deposit": "is the in...

[ [ "change" ], [ "current", "standing_order" ], [ "greet" ], [ "debit", "limits" ], [ "existing", "thank" ], [ "acknowledge" ], [ "thank", "appointment" ], [ "repeat" ], [ "how", "affirm" ] ]

I don't need my standing order I set up for charis klinefelter

[ "standing_order", "cancel_close_leave_freeze" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": "is the intent to ask about something related to a transfer, payment or deposit?", "handoff": null, "loan":...

[ [ "greet" ], [ "refund" ], [ "contactless" ], [ "debit" ], [ "repeat" ], [ "how_long" ], [ "transfer_payment_deposit" ], [ "make_open_apply_setup_get_activate" ], [ "when" ] ]

How about telling more?

[ "request_info" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": "is the intent to ask about loans?", "withdrawal": "is the intent to ask a...

[ [ "direct_debit" ], [ "loan" ], [ "fees_interests" ], [ "thank" ], [ "withdrawal" ], [ "refund" ], [ "deny" ], [ "end_call" ], [ "wrong_notworking_notshowing" ] ]

can i take a 26 year mortgage?

[ "mortgage", "make_open_apply_setup_get_activate", "request_info" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": "is the intent asking about something being lost or stolen?", "current": null, "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": "is the intent to ask about something related to internat...

[ [ "mortgage", "business" ], [ "business" ], [ "contactless", "business" ], [ "refund" ], [ "how", "withdrawal" ], [ "cheque", "international" ], [ "repeat", "business" ], [ "cheque", "fees_interests" ], [ "lost_stolen" ] ]

I need a new card because the one I have is expiring soon

[ "make_open_apply_setup_get_activate", "card", "new" ]

{ "new": "is the intent asking about something new?", "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": "is the intent to ask about something about an appointment?", "international": "is the intent to ask about something related to int...

[ [ "savings" ], [ "arrival" ], [ "pin" ], [ "acknowledge", "account" ], [ "business" ], [ "cancel_close_leave_freeze", "direct_debit" ], [ "less_lower_before", "how_much" ], [ "make_open_apply_setup_get_activate" ], [ "appointment", ...

How can I transfer it to my savings?

[ "how", "transfer_payment_deposit", "savings", "account", "make_open_apply_setup_get_activate" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": "is the intent asking about the current account?", "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": null, "transfer_payment_deposit": "is the intent to ask about some...

[ [ "less_lower_before" ], [ "how" ], [ "cheque", "loan", "refund" ], [ "contactless", "account" ], [ "card" ], [ "current", "existing" ], [ "direct_debit", "change" ], [ "thank", "mortgage" ], [ "cheque", "pin", "repe...

I have a payee I want to send money to

[ "transfer_payment_deposit" ]

{ "new": null, "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": "is the intent to ask about something related to a transfer, payment or deposi...

[ [ "less_lower_before" ], [ "pin" ], [ "limits" ], [ "business" ], [ "handoff" ], [ "existing" ], [ "balance" ], [ "card" ], [ "make_open_apply_setup_get_activate" ] ]

How difficult is it to increase the overdraft limit on my current account?

[ "overdraft", "change", "more_higher_after", "current", "account", "limits" ]

{ "new": null, "balance": "is the intent to ask about balance?", "credit": "is the intent asking about something related to credit?", "lost_stolen": "is the intent asking about something being lost or stolen?", "current": "is the intent asking about the current account?", "why": null, "mortgage": "is the ...

[ [ "existing", "refund", "business" ], [ "existing", "transfer_payment_deposit" ], [ "international", "how_long" ], [ "credit", "mortgage", "business", "wrong_notworking_notshowing", "cheque" ], [ "acknowledge" ], [ "more_higher_after", ...

Yes, this is the account

[ "affirm", "account" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": "is the intent asking about something being lost or stolen?", "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": "is the intent to ask about something related to a tran...

[ [ "dont_know" ], [ "loan" ], [ "fees_interests" ], [ "overdraft" ], [ "limits" ], [ "debit" ], [ "transfer_payment_deposit" ], [ "end_call" ], [ "lost_stolen" ] ]

I am calling because of that freaking standing order.

[ "standing_order" ]

{ "new": "is the intent asking about something new?", "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": "is the intent asking about something being lost or stolen?", "current": null, "why": null, "mortgage": null, "appointment": null, "international":...

[ [ "how_much" ], [ "account" ], [ "wrong_notworking_notshowing" ], [ "arrival" ], [ "how" ], [ "contactless" ], [ "new" ], [ "credit" ], [ "lost_stolen" ] ]

I can't seem to be able to pay from my phone, it shows as declined

[ "wrong_notworking_notshowing", "transfer_payment_deposit" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": "is the intent to ask about something about an appointment?", "international": null, "transfer_payment_deposit": "is the intent to ask about something related to a tran...

[ [ "how_much" ], [ "loan" ], [ "less_lower_before" ], [ "appointment" ], [ "contactless" ], [ "request_info" ], [ "make_open_apply_setup_get_activate" ], [ "end_call" ], [ "when" ] ]

I've been waiting for the reimbursement for too long now.

[ "refund", "wrong_notworking_notshowing" ]

{ "new": null, "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": null, "withdrawal": null, "change": nul...

[ [ "greet" ], [ "how" ], [ "overdraft" ], [ "more_higher_after" ], [ "existing" ], [ "balance" ], [ "acknowledge" ], [ "request_info" ], [ "cheque" ] ]

a query about my direct debit processed

[ "direct_debit" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": "is the intent to ask about something related to a transfer, payment or deposit?", "handoff": null, "loan":...

[ [ "change" ], [ "greet" ], [ "loan" ], [ "how" ], [ "limits" ], [ "acknowledge" ], [ "contactless" ], [ "request_info" ], [ "transfer_payment_deposit" ] ]

hi when will it arrive?

[ "arrival", "greet", "when" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": "is the intent asking about the current account?", "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null...

[ [ "fees_interests", "deny" ], [ "thank", "card" ], [ "current", "why" ], [ "existing" ], [ "direct_debit", "how_much" ], [ "refund" ], [ "loan", "thank" ], [ "how_long" ], [ "make_open_apply_setup_get_activate" ] ]

that's amazing thanks, can you also cancel that payment of 999.43 euros to uber eats? I think I did it on May 25?

[ "transfer_payment_deposit", "cancel_close_leave_freeze", "thank" ]

{ "new": "is the intent asking about something new?", "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": "is the intent asking about something being lost or stolen?", "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_p...

[ [ "existing", "request_info" ], [ "lost_stolen", "how_long" ], [ "savings" ], [ "fees_interests" ], [ "balance" ], [ "how", "standing_order" ], [ "cheque" ], [ "new" ], [ "end_call", "balance" ] ]

that was the overdraft info I was looking for

[ "overdraft" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": "is the intent to ask about something related to international issues?", "transfer_payment_deposit": null, "h...

[ [ "affirm" ], [ "account" ], [ "dont_know" ], [ "international" ], [ "loan" ], [ "pin" ], [ "deny" ], [ "cheque" ], [ "mortgage" ] ]

Check my balance last Thursday

[ "how_much", "balance" ]

{ "new": null, "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": "is the intent to ask about something related to international issues?", "transfer_payment_deposit": "is the int...

[ [ "affirm" ], [ "change" ], [ "international" ], [ "business" ], [ "existing" ], [ "withdrawal" ], [ "transfer_payment_deposit" ], [ "end_call" ], [ "cancel_close_leave_freeze" ] ]

my card sometimes doesn't let me pay contactless, why is that?

[ "transfer_payment_deposit", "contactless", "card", "wrong_notworking_notshowing", "why" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": "is the intent to ask about something about an appointment?", "international": null, "transfer_payment_dep...

[ [ "overdraft", "how_long", "refund", "acknowledge" ], [ "less_lower_before" ], [ "existing", "end_call", "direct_debit", "how_long" ], [ "appointment" ], [ "greet", "pin", "cheque" ], [ "deny" ], [ "cheque", "overdraft", "fe...

What about last Saturday at 10 05 night?

[ "request_info" ]

{ "new": null, "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": "is the intent asking about something being lost or stolen?", "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": n...

[ [ "pin" ], [ "less_lower_before" ], [ "overdraft" ], [ "thank" ], [ "repeat" ], [ "why" ], [ "cheque" ], [ "credit" ], [ "lost_stolen" ] ]

the street showing in my direct debit is wrong

[ "wrong_notworking_notshowing", "direct_debit" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": null, "withd...

[ [ "dont_know" ], [ "pin" ], [ "overdraft" ], [ "standing_order" ], [ "acknowledge" ], [ "debit" ], [ "why" ], [ "end_call" ], [ "cancel_close_leave_freeze" ] ]

No, it wasn't reverted

[ "wrong_notworking_notshowing", "deny" ]

{ "new": null, "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": "is the intent to ask about loans?", "wit...

[ [ "affirm" ], [ "change" ], [ "dont_know" ], [ "loan" ], [ "fees_interests" ], [ "limits" ], [ "business" ], [ "balance" ], [ "withdrawal" ] ]

i need to change the time of my appointment

[ "change", "appointment" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": "is the intent to ask about something about an appointment?", "international": "is the intent to ask about something related to international issues?", "transfer_paymen...

[ [ "account" ], [ "international" ], [ "dont_know" ], [ "how" ], [ "limits" ], [ "acknowledge" ], [ "deny" ], [ "card" ], [ "wrong_notworking_notshowing" ] ]

that is not my name, i'm baltimore

[ "deny" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": null, "withdrawal": null, "change": null, "card": "is the intent to as...

[ [ "how_much" ], [ "dont_know" ], [ "pin" ], [ "less_lower_before" ], [ "limits" ], [ "card" ], [ "make_open_apply_setup_get_activate" ], [ "wrong_notworking_notshowing" ], [ "when" ] ]

could it be next month?

[ "request_info" ]

{ "new": null, "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": "is the intent to ask about something about an appointment?", "international": "is the intent to ask about something ...

[ [ "how_much" ], [ "international" ], [ "arrival" ], [ "how" ], [ "appointment" ], [ "overdraft" ], [ "existing" ], [ "how_long" ], [ "credit" ] ]

What did I spend on newspaper on October

[ "how_much", "transfer_payment_deposit" ]

{ "new": null, "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": "is the intent to ask about something about an appointment?", "international": null, "transfer_payment_deposit": "i...

[ [ "affirm" ], [ "direct_debit" ], [ "change" ], [ "greet" ], [ "appointment" ], [ "business" ], [ "repeat" ], [ "cheque" ], [ "credit" ] ]

What happened with my payment from yesterday?

[ "transfer_payment_deposit", "request_info" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": "is the intent to ask about something about an appointment?", "international": "is the intent to ask about something related to international issues?", "transfer_paymen...

[ [ "change" ], [ "international" ], [ "greet" ], [ "savings" ], [ "more_higher_after" ], [ "appointment" ], [ "refund" ], [ "repeat" ], [ "end_call" ] ]

i want a new card, how long will it take to arrive?

[ "card", "arrival", "how_long", "new" ]

{ "new": "is the intent asking about something new?", "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": null, "international": null, "tran...

[ [ "debit", "how_much", "fees_interests" ], [ "end_call", "balance", "thank" ], [ "overdraft" ], [ "why", "how_long" ], [ "deny" ], [ "direct_debit", "savings" ], [ "why" ], [ "contactless", "pin", "when" ], [ "debit"...

good bye, see you later

[ "end_call" ]

{ "new": "is the intent asking about something new?", "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": nul...

[ [ "pin" ], [ "fees_interests" ], [ "thank" ], [ "refund" ], [ "contactless" ], [ "card" ], [ "repeat" ], [ "new" ], [ "mortgage" ] ]

Where did I send money in October?

[ "request_info", "transfer_payment_deposit" ]

{ "new": null, "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": "is the intent to ask about something related to international issues?", "transfer_payment_deposit": "is the int...

[ [ "affirm" ], [ "international" ], [ "savings" ], [ "arrival" ], [ "fees_interests" ], [ "how" ], [ "thank" ], [ "balance" ], [ "how_long" ] ]

Is it allowed to pay contactless also overseas?

[ "contactless", "international", "request_info", "transfer_payment_deposit" ]

{ "new": "is the intent asking about something new?", "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": "is the intent to ask about something related to international issues?", "transfer_payment_deposit": "is t...

[ [ "savings" ], [ "cancel_close_leave_freeze", "existing", "pin" ], [ "loan" ], [ "handoff" ], [ "thank" ], [ "debit", "arrival" ], [ "how_much", "change" ], [ "cancel_close_leave_freeze", "new", "standing_order" ], [ "direct...

what's the interest rate difference between loan and mortgage? I need around 15724 pounds

[ "mortgage", "loan", "fees_interests", "request_info" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": "is the intent to ask about something about an appointment?", "international": null, "transfer_payment_deposit": null, "handoff": nu...

[ [ "cheque", "deny" ], [ "how", "deny" ], [ "loan" ], [ "appointment" ], [ "limits" ], [ "standing_order", "loan", "affirm" ], [ "deny" ], [ "card" ], [ "wrong_notworking_notshowing" ] ]

That's what I said, 23:55 night

[ "affirm" ]

{ "new": null, "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": null, "withdrawal": null, "change": nul...

[ [ "arrival" ], [ "fees_interests" ], [ "more_higher_after" ], [ "thank" ], [ "balance" ], [ "standing_order" ], [ "acknowledge" ], [ "contactless" ], [ "cancel_close_leave_freeze" ] ]

What is my overdraft limit?

[ "limits", "overdraft", "request_info" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": null, "transfer_payment_deposit": null, "handof...

[ [ "direct_debit" ], [ "thank", "request_info" ], [ "why", "thank" ], [ "change", "business" ], [ "deny" ], [ "when", "business" ], [ "acknowledge", "wrong_notworking_notshowing" ], [ "wrong_notworking_notshowing" ], [ "mortgage"...

I can't take any appointments from the 11th to the 12 October

[ "appointment", "wrong_notworking_notshowing" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": "is the intent to ask about something about an appointment?", "international": "is the intent to ask about something related to internat...

[ [ "how_much" ], [ "account" ], [ "international" ], [ "fees_interests" ], [ "limits" ], [ "more_higher_after" ], [ "end_call" ], [ "wrong_notworking_notshowing" ], [ "mortgage" ] ]

It's for something abroad.

[ "international" ]

{ "new": null, "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": "is the intent to ask about something related to international issues?", "transfer_payment_deposit": "is the int...

[ [ "dont_know" ], [ "greet" ], [ "loan" ], [ "balance" ], [ "end_call" ], [ "card" ], [ "request_info" ], [ "transfer_payment_deposit" ], [ "cheque" ] ]

which month during last year did I spend less on rental bikes

[ "when", "less_lower_before", "transfer_payment_deposit" ]

{ "new": "is the intent asking about something new?", "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": null, "transfer_payment_deposit": "is t...

[ [ "overdraft", "mortgage" ], [ "savings" ], [ "more_higher_after" ], [ "thank", "acknowledge" ], [ "handoff", "repeat" ], [ "card" ], [ "overdraft", "fees_interests" ], [ "new", "balance" ], [ "wrong_notworking_notshowing" ] ]

This is my account

[ "account" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": "is the intent asking about the current account?", "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": "is the intent to ask about something about an appointment?", "international": null, "tra...

[ [ "how_much" ], [ "current" ], [ "less_lower_before" ], [ "appointment" ], [ "business" ], [ "handoff" ], [ "debit" ], [ "cheque" ], [ "mortgage" ] ]

Can I see my latest transactions?

[ "request_info", "transfer_payment_deposit" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": "is the intent asking about the current account?", "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": null, "transfer_payment_deposit": "is the intent to ask about some...

[ [ "current" ], [ "savings" ], [ "arrival" ], [ "loan" ], [ "withdrawal" ], [ "acknowledge" ], [ "debit" ], [ "when" ], [ "mortgage" ] ]

can you tell me last 5 transactions on my credit card?

[ "request_info", "card", "credit", "transfer_payment_deposit" ]

{ "new": null, "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": null, "current": "is the intent asking about the current account?", "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": "is the inten...

[ [ "direct_debit" ], [ "cancel_close_leave_freeze", "greet" ], [ "savings" ], [ "existing", "debit" ], [ "thank" ], [ "current", "transfer_payment_deposit", "card" ], [ "cheque", "contactless", "account" ], [ "less_lower_before", ...

i think its the business one

[ "business" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": "is the intent to ask about something related to international issues?", "transfer_payment_deposit": null, "handoff": null, "loan": null, "...

[ [ "change" ], [ "international" ], [ "savings" ], [ "pin" ], [ "more_higher_after" ], [ "contactless" ], [ "how_long" ], [ "end_call" ], [ "cancel_close_leave_freeze" ] ]

Yes, I paid it yesterday

[ "affirm", "transfer_payment_deposit" ]

{ "new": "is the intent asking about something new?", "balance": null, "credit": null, "lost_stolen": null, "current": "is the intent asking about the current account?", "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": "is the intent to ask about...

[ [ "change" ], [ "current" ], [ "acknowledge" ], [ "withdrawal" ], [ "contactless" ], [ "debit" ], [ "deny" ], [ "cheque" ], [ "new" ] ]

whats the difference between mortgage and normal loan?

[ "request_info", "mortgage", "loan" ]

{ "new": null, "balance": "is the intent to ask about balance?", "credit": "is the intent asking about something related to credit?", "lost_stolen": null, "current": "is the intent asking about the current account?", "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": null, ...

[ [ "direct_debit" ], [ "end_call", "debit" ], [ "current" ], [ "less_lower_before" ], [ "balance", "business" ], [ "refund", "repeat" ], [ "transfer_payment_deposit" ], [ "make_open_apply_setup_get_activate" ], [ "credit" ] ]

remove the direct debit for scribbler

[ "cancel_close_leave_freeze", "direct_debit" ]

{ "new": null, "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": "is the intent asking about the current account?", "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": "is the intent to ask about somet...

[ [ "account" ], [ "current" ], [ "balance" ], [ "withdrawal" ], [ "refund" ], [ "deny" ], [ "repeat" ], [ "transfer_payment_deposit" ], [ "wrong_notworking_notshowing" ] ]

change the person im paying with direct debit

[ "change", "direct_debit" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": "is the intent to ask about something about an appointment?", "international": null, "transfer_payment_deposit": "is the intent to ask...

[ [ "affirm" ], [ "loan" ], [ "how" ], [ "appointment" ], [ "acknowledge" ], [ "card" ], [ "repeat" ], [ "transfer_payment_deposit" ], [ "mortgage" ] ]

Does it matter if the recipient is from another country?

[ "international", "request_info" ]

{ "new": "is the intent asking about something new?", "balance": null, "credit": null, "lost_stolen": "is the intent asking about something being lost or stolen?", "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": null, "intern...

[ [ "affirm" ], [ "change" ], [ "how" ], [ "thank" ], [ "why" ], [ "how_long" ], [ "new" ], [ "wrong_notworking_notshowing" ], [ "lost_stolen" ] ]

It seems that I can't open a business acc via your app

[ "account", "make_open_apply_setup_get_activate", "business", "wrong_notworking_notshowing" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": "is the intent to ask about something related to international issues?", "transfer_payment_deposit": null, "handoff": null, "loan": null, "...

[ [ "arrival" ], [ "business", "change" ], [ "withdrawal" ], [ "debit" ], [ "refund" ], [ "debit", "standing_order" ], [ "refund", "business", "card" ], [ "how", "pin" ], [ "international", "business", "arrival" ] ]

So, you're saying I won't be able to use my card from 9 10 night to quarter past 16 afternoon next Thursday?

[ "card", "wrong_notworking_notshowing" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": null, "withdrawal": null, "change": null, "card": "is the intent to as...

[ [ "affirm" ], [ "account" ], [ "arrival" ], [ "pin" ], [ "contactless" ], [ "deny" ], [ "debit" ], [ "request_info" ], [ "cheque" ] ]

i dont know what type of account do i have

[ "dont_know", "account" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": null, "withdrawal": null, "change": nu...

[ [ "how_much" ], [ "arrival" ], [ "pin" ], [ "limits" ], [ "standing_order" ], [ "contactless" ], [ "card" ], [ "how_long" ], [ "mortgage" ] ]

What is the minimum topping up amount?

[ "transfer_payment_deposit", "limits", "less_lower_before", "how_much" ]

{ "new": "is the intent asking about something new?", "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": null, "current": "is the intent asking about the current account?", "why": null, "mortgage": null, "appointment": null, "international": null, "t...

[ [ "account" ], [ "more_higher_after" ], [ "direct_debit", "end_call", "make_open_apply_setup_get_activate" ], [ "current", "end_call" ], [ "new", "repeat", "credit" ], [ "handoff", "affirm", "withdrawal" ], [ "make_open_apply_setup_get_...

i can't afford my mortgage payments because of the virus

[ "mortgage", "deny", "transfer_payment_deposit" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": "is the intent asking about the current account?", "why": "is the intent to ask why something happened or needs to be done?", "mortgage": "is the intent asking about mortgage?", "appointment": "is the intent to ask about som...

[ [ "greet", "card" ], [ "contactless", "how_much" ], [ "why", "affirm" ], [ "refund", "change" ], [ "thank" ], [ "less_lower_before", "international" ], [ "how", "appointment" ], [ "why" ], [ "current", "arrival" ] ]

It's about an existing account

[ "account", "existing" ]

{ "new": "is the intent asking about something new?", "balance": null, "credit": null, "lost_stolen": "is the intent asking about something being lost or stolen?", "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": null, "intern...

[ [ "how_much" ], [ "change" ], [ "international" ], [ "pin" ], [ "handoff" ], [ "why" ], [ "new" ], [ "cancel_close_leave_freeze" ], [ "lost_stolen" ] ]

my loan then lasts until 22nd April 2023?

[ "loan" ]

{ "new": null, "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": null, "current": "is the intent asking about the current account?", "why": null, "mortgage": null, "appointment": "is the intent to ask about something about an appointment?", "internati...

[ [ "affirm" ], [ "dont_know" ], [ "current" ], [ "savings" ], [ "appointment" ], [ "handoff" ], [ "existing" ], [ "repeat" ], [ "credit" ] ]

just checking my balance

[ "balance" ]

{ "new": null, "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": "is the intent to speak t...

[ [ "affirm" ], [ "dont_know" ], [ "loan" ], [ "savings" ], [ "fees_interests" ], [ "limits" ], [ "handoff" ], [ "refund" ], [ "mortgage" ] ]

Can I go to overdraft when withdrawing money via regular ATMs?

[ "overdraft", "withdrawal", "request_info" ]

{ "new": null, "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": "is the intent asking about something being lost or stolen?", "current": null, "why": null, "mortgage": null, "appointment": null, "international": "is the intent to ask about something related to internati...

[ [ "debit", "lost_stolen" ], [ "change" ], [ "international" ], [ "international", "wrong_notworking_notshowing" ], [ "withdrawal" ], [ "more_higher_after", "international" ], [ "balance", "how_long" ], [ "fees_interests", "arrival" ],...

I want to close it

[ "cancel_close_leave_freeze" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": "is the intent to speak to a human or hand off?", "loan": null, "withdrawal": "is the in...

[ [ "direct_debit" ], [ "account" ], [ "arrival" ], [ "pin" ], [ "overdraft" ], [ "handoff" ], [ "existing" ], [ "withdrawal" ], [ "repeat" ] ]

i need to make that transfer earlier than November 4th

[ "make_open_apply_setup_get_activate", "transfer_payment_deposit", "less_lower_before" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": "is the intent asking about the current account?", "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": null, "transfer_payment_deposit": "is the intent to ask about some...

[ [ "current" ], [ "less_lower_before", "handoff" ], [ "debit", "business" ], [ "overdraft", "limits" ], [ "contactless" ], [ "how_long" ], [ "contactless", "refund" ], [ "end_call" ], [ "handoff", "mortgage" ] ]

i need to get a refund

[ "refund" ]

{ "new": "is the intent asking about something new?", "balance": null, "credit": null, "lost_stolen": "is the intent asking about something being lost or stolen?", "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff...

[ [ "change" ], [ "overdraft" ], [ "contactless" ], [ "card" ], [ "cheque" ], [ "new" ], [ "cancel_close_leave_freeze" ], [ "wrong_notworking_notshowing" ], [ "lost_stolen" ] ]

I'll never be able to withdraw any money here talking to you, can I speak with someone else?

[ "handoff", "withdrawal" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": "is the intent to ask about something about an appointment?", "international": "is the intent to ask about something related to international issues?", "transfer_paymen...

[ [ "how_much" ], [ "international" ], [ "arrival" ], [ "more_higher_after" ], [ "appointment" ], [ "business" ], [ "how_long" ], [ "make_open_apply_setup_get_activate" ], [ "when" ] ]

i was thinking about using my card

[ "card" ]

{ "new": "is the intent asking about something new?", "balance": null, "credit": null, "lost_stolen": null, "current": "is the intent asking about the current account?", "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": "is the intent to ask about something about an appoint...

[ [ "current" ], [ "loan" ], [ "how" ], [ "appointment" ], [ "debit" ], [ "cheque" ], [ "end_call" ], [ "new" ], [ "mortgage" ] ]

I have lost my debit card

[ "debit", "lost_stolen", "card" ]

{ "new": null, "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": "is the intent asking about something being lost or stolen?", "current": "is the intent asking about the current account?", "why": null, "mortgage": null, "appointment": null, "internati...

[ [ "account" ], [ "cancel_close_leave_freeze", "international" ], [ "more_higher_after", "deny" ], [ "current", "cheque" ], [ "debit" ], [ "refund", "credit" ], [ "wrong_notworking_notshowing" ], [ "when" ], [ "overdraft", "inter...

i am not sure about the interests of my mortgage

[ "dont_know", "mortgage", "fees_interests" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": null, "transfer_payment_deposit": "is the intent ...

[ [ "direct_debit" ], [ "why", "limits" ], [ "contactless", "cheque" ], [ "less_lower_before" ], [ "savings", "transfer_payment_deposit" ], [ "refund" ], [ "loan", "how_much" ], [ "end_call" ], [ "cancel_close_leave_freeze" ] ]

hello and let me speak with a human please

[ "greet", "handoff" ]

{ "new": null, "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": "is the intent asking about something being lost or stolen?", "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": "i...

[ [ "loan" ], [ "pin" ], [ "overdraft" ], [ "contactless" ], [ "repeat" ], [ "transfer_payment_deposit" ], [ "cheque" ], [ "credit" ], [ "lost_stolen" ] ]

how long will the card take to arrive if i ordered it to another country?

[ "arrival", "international", "card", "how_long" ]

{ "new": null, "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": "is the intent asking about something being lost or stolen?", "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": "...

[ [ "greet", "how_much", "withdrawal" ], [ "debit", "dont_know", "lost_stolen" ], [ "thank", "credit", "business" ], [ "less_lower_before", "wrong_notworking_notshowing" ], [ "debit", "credit", "wrong_notworking_notshowing" ], [ "appointm...

Yes, I lost it

[ "affirm", "lost_stolen" ]

{ "new": null, "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": "is the intent asking about something being lost or stolen?", "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": nu...

[ [ "account" ], [ "dont_know" ], [ "change" ], [ "existing" ], [ "acknowledge" ], [ "debit" ], [ "deny" ], [ "end_call" ], [ "credit" ] ]

Ok, another thing - do I have to pay extra to use atm when Im abroad?

[ "international", "acknowledge", "request_info", "fees_interests", "withdrawal" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": "is the intent to ask about something about an appointment?", "international": "is the intent to ask about something related to internat...

[ [ "more_higher_after" ], [ "more_higher_after", "appointment", "mortgage" ], [ "existing", "loan", "more_higher_after", "cheque" ], [ "end_call", "international" ], [ "cancel_close_leave_freeze", "make_open_apply_setup_get_activate", "appointment",...

when will I receive my mortgage?

[ "mortgage", "when" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": "is the intent to ask about something related to international issues?", "transfer_payment_deposit": null, "h...

[ [ "affirm" ], [ "change" ], [ "international" ], [ "arrival" ], [ "fees_interests" ], [ "thank" ], [ "debit" ], [ "request_info" ], [ "wrong_notworking_notshowing" ] ]

yes give me the refund

[ "refund", "affirm" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": "is the intent to ask about something related to international issues?", "transfer_payment_deposit": null, "h...

[ [ "affirm" ], [ "international" ], [ "fees_interests" ], [ "business" ], [ "handoff" ], [ "overdraft" ], [ "debit" ], [ "repeat" ], [ "mortgage" ] ]

how much did I spend on eon between the 7th and the 25th of Dec

[ "how_much", "transfer_payment_deposit" ]

{ "new": null, "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": "is the intent to ask about something related to a transfe...

[ [ "how_much" ], [ "greet" ], [ "savings" ], [ "pin" ], [ "overdraft" ], [ "handoff" ], [ "request_info" ], [ "make_open_apply_setup_get_activate" ], [ "credit" ] ]

thanks get me an appointment

[ "appointment", "thank", "make_open_apply_setup_get_activate" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": "is the intent to ask about something about an appointment?", "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": null, "withdrawal"...

[ [ "account" ], [ "greet" ], [ "less_lower_before" ], [ "appointment", "savings" ], [ "more_higher_after", "fees_interests" ], [ "withdrawal" ], [ "acknowledge" ], [ "thank", "savings" ], [ "end_call" ] ]

I need to cancel the standing order to hyatt in 9 days

[ "cancel_close_leave_freeze", "standing_order" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": null, "withdrawal": null, "change": null, "card": null, "standing_or...

[ [ "account" ], [ "savings" ], [ "arrival" ], [ "pin" ], [ "business" ], [ "how" ], [ "refund" ], [ "contactless" ], [ "when" ] ]

How easy it to close my current mortgage arrangement?

[ "cancel_close_leave_freeze", "mortgage", "how" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": "is the intent asking about the current account?", "why": "is the intent to ask why something happened or needs to be done?", "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": "is th...

[ [ "end_call", "transfer_payment_deposit" ], [ "current", "standing_order" ], [ "existing", "deny" ], [ "direct_debit", "request_info" ], [ "overdraft" ], [ "withdrawal" ], [ "why" ], [ "transfer_payment_deposit" ], [ "savings", ...

thats very helpful, thanks!

[ "thank" ]

{ "new": null, "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": null, "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": null, "international": "is the intent to ask about some...

[ [ "how_much" ], [ "international" ], [ "how" ], [ "limits" ], [ "why" ], [ "make_open_apply_setup_get_activate" ], [ "end_call" ], [ "cancel_close_leave_freeze" ], [ "credit" ] ]

I don't remember the exact date.

[ "dont_know" ]

{ "new": "is the intent asking about something new?", "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": "is the intent to ask about something about an appointment?", "international": null, "transfer_p...

[ [ "less_lower_before" ], [ "how" ], [ "fees_interests" ], [ "appointment" ], [ "overdraft" ], [ "balance" ], [ "contactless" ], [ "transfer_payment_deposit" ], [ "new" ] ]

yeah there is another thing i want to talk about

[ "affirm" ]

{ "new": "is the intent asking about something new?", "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": "is ...

[ [ "loan" ], [ "pin" ], [ "more_higher_after" ], [ "existing" ], [ "balance" ], [ "standing_order" ], [ "deny" ], [ "end_call" ], [ "new" ] ]

Yeah, schedule this transaction to Saturday

[ "make_open_apply_setup_get_activate", "transfer_payment_deposit", "affirm" ]

{ "new": null, "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": null, "current": "is the intent asking about the current account?", "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": null, "int...

[ [ "current" ], [ "international" ], [ "direct_debit", "credit" ], [ "fees_interests" ], [ "when" ], [ "pin", "international" ], [ "cheque" ], [ "standing_order", "wrong_notworking_notshowing" ], [ "why", "loan" ] ]

could you stop my standing orders for next month?

[ "cancel_close_leave_freeze", "standing_order" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": null, "withdrawal": "is the intent to ask about withdrawals?", "change":...

[ [ "how_much" ], [ "account" ], [ "savings" ], [ "more_higher_after" ], [ "withdrawal" ], [ "acknowledge" ], [ "contactless" ], [ "deny" ], [ "make_open_apply_setup_get_activate" ] ]

do you offer any spending analytics for pubs and similar stuff?

[ "request_info", "transfer_payment_deposit" ]

{ "new": "is the intent asking about something new?", "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": null, "current": null, "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": null, "transfer_pay...

[ [ "account" ], [ "how" ], [ "handoff" ], [ "thank" ], [ "withdrawal" ], [ "how_long" ], [ "new" ], [ "credit" ], [ "mortgage" ] ]

what about the interests?

[ "fees_interests", "request_info" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": "is the intent asking about mortgage?", "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": "is the intent to speak to a human or hand off?", "loan"...

[ [ "how_much" ], [ "account" ], [ "dont_know" ], [ "less_lower_before" ], [ "business" ], [ "handoff" ], [ "withdrawal" ], [ "end_call" ], [ "mortgage" ] ]

please tell me I have more than 100 dollars in my account?

[ "account", "balance", "request_info", "more_higher_after" ]

{ "new": null, "balance": "is the intent to ask about balance?", "credit": null, "lost_stolen": null, "current": "is the intent asking about the current account?", "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan"...

[ [ "affirm" ], [ "current" ], [ "loan" ], [ "fees_interests" ], [ "overdraft", "savings" ], [ "less_lower_before", "cheque", "request_info" ], [ "affirm", "savings", "card" ], [ "repeat" ], [ "thank", "account" ] ]

I want to transfer $10000 to my savings.

[ "savings", "account", "make_open_apply_setup_get_activate", "transfer_payment_deposit" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": "is the intent to ask about something about an appointment?", "international": "is the intent to ask about something related to international issues?", "transfer_paymen...

[ [ "loan" ], [ "appointment" ], [ "contactless", "change" ], [ "refund" ], [ "contactless" ], [ "end_call", "change" ], [ "transfer_payment_deposit" ], [ "contactless", "how_long" ], [ "contactless", "international" ] ]

What is my overdraft

[ "how_much", "overdraft" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": null, "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": null, "withdrawal": "is the intent to ask about withdrawals?", "change":...

[ [ "affirm" ], [ "change" ], [ "account" ], [ "how" ], [ "withdrawal" ], [ "standing_order" ], [ "debit" ], [ "how_long" ], [ "end_call" ] ]

How much can I increase my limit to

[ "how_much", "limits", "change", "more_higher_after" ]

{ "new": "is the intent asking about something new?", "balance": null, "credit": null, "lost_stolen": "is the intent asking about something being lost or stolen?", "current": null, "why": null, "mortgage": null, "appointment": "is the intent to ask about something about an appointment?", "internationa...

[ [ "cancel_close_leave_freeze", "dont_know" ], [ "how" ], [ "business" ], [ "new", "fees_interests", "withdrawal" ], [ "deny" ], [ "less_lower_before", "standing_order", "repeat" ], [ "debit" ], [ "pin", "appointment", "arrival" ...

can i get a meeting to talk about my savings account

[ "appointment", "savings", "account", "make_open_apply_setup_get_activate" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": "is the intent asking about mortgage?", "appointment": "is the intent to ask about something about an appointment?", "internation...

[ [ "when", "card" ], [ "why", "change" ], [ "when", "why", "thank" ], [ "overdraft" ], [ "cheque", "deny", "change" ], [ "existing", "transfer_payment_deposit", "wrong_notworking_notshowing" ], [ "cheque", "loan", "how_much" ...

You are telling me I can access my account from my phone?

[ "request_info", "account" ]

{ "new": null, "balance": null, "credit": null, "lost_stolen": null, "current": null, "why": "is the intent to ask why something happened or needs to be done?", "mortgage": null, "appointment": null, "international": null, "transfer_payment_deposit": null, "handoff": null, "loan": "is the intent...

[ [ "dont_know" ], [ "loan" ], [ "less_lower_before" ], [ "existing" ], [ "standing_order" ], [ "refund" ], [ "repeat" ], [ "why" ], [ "when" ] ]

can I open account in zloty or koronas?

[ "account", "request_info", "international", "make_open_apply_setup_get_activate" ]

{ "new": null, "balance": null, "credit": "is the intent asking about something related to credit?", "lost_stolen": "is the intent asking about something being lost or stolen?", "current": "is the intent asking about the current account?", "why": "is the intent to ask why something happened or needs to be d...

[ [ "when", "credit" ], [ "how", "current", "repeat" ], [ "repeat" ], [ "why" ], [ "debit", "why" ], [ "existing", "standing_order", "refund" ], [ "less_lower_before", "debit", "lost_stolen" ], [ "refund", "lost_stolen" ...

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AveniBench: PolyAI NLU++

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