utterance_id stringlengths 13 13 | text stringlengths 23 3.43k | label stringclasses 2
values | confidence stringclasses 9
values | dialog_act stringclasses 10
values | conversation_type stringclasses 1
value | conversation_id stringclasses 1
value | turn_number int32 -1 -1 | previous_context stringclasses 1
value | speaker stringclasses 1
value | linguistic_repetition_type stringclasses 35
values | linguistic_number_format stringclasses 60
values | linguistic_contraction_style stringclasses 28
values | linguistic_formality stringclasses 6
values | linguistic_discourse_marker stringlengths 2 34 | linguistic_false_start_type stringclasses 47
values | linguistic_backchannel_type stringclasses 41
values | linguistic_language_barrier stringclasses 8
values | context_context_description stringlengths 15 100 | context_call_type stringlengths 5 25 | context_emotional_state stringclasses 31
values | context_technical_level stringclasses 13
values | context_issue_status stringclasses 26
values | context_multi_issue stringclasses 8
values | context_urgency stringclasses 11
values | text_with_artifacts stringlengths 23 3.52k | noise_level float64 0.15 0.15 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
single_000001 | Could you please confirm the status of my recent payment, reference number 123456? | turn-ending | high | direct_question | -1 | customer | none | digits | formal | formal | none | none | none | none | Customer inquiring about payment status | inquiry | neutral | low | open | no | medium | Could er you please confirm the status of my recent payment, reference number 123456? | 0.15 | |||
single_000002 | I, um, need to check my account balance again—can you help me with that? | turn-ending | medium | direct_question | -1 | customer | false_start | none | informal | formal | none | filled_pause | extended_confirmation | none | Customer confused about account balance | support | confused | low | open | no | low | I, um, need um to check you know my account balance you know again—can you help me with that? | 0.15 | |||
single_000003 | So, if I transfer funds now, will the transaction go through by tomorrow? | turn-ending | high | direct_question | -1 | customer | none | none | neutral | formal | none | none | extended_confirmation | none | Customer confirming transaction timing | inquiry | neutral | medium | open | no | medium | So, if I transfer funds now, will the transaction go through you know by tomorrow? | 0.15 | |||
single_000004 | Uh, I mean, can you tell me when my order will be shipped, tracking number 7890? | turn-ending | medium | direct_question | -1 | customer | false_start | digits | informal | formal | none | filled_pause | extended_confirmation | none | Customer asking about order shipping | support | confused | low | open | no | low | Uh, I mean I mean, can you tell I mean me when my order will be shipped, tracking number 7890? | 0.15 | |||
single_000005 | My router keeps disconnecting—how do I reset it to factory settings? | turn-ending | high | direct_question | -1 | customer | none | none | neutral | neutral | none | none | none | none | Customer experiencing technical issue with router | technical support | frustrated | high | open | no | high | My router keeps disconnecting—how do I reset it to factory settings? | 0.15 | |||
single_000006 | Could you check my account status and also verify the last transaction date? | turn-ending | high | direct_question | -1 | customer | none | none | standard | formal | addition_signal | none | none | none | Customer inquires about account status and transaction history | account inquiry | neutral | low | open | no | medium | Could you check my account status and also verify the last transaction date? | 0.15 | |||
single_000007 | How do I reset my password and could you send a confirmation email? | turn-ending | medium | direct_question | -1 | customer | none | none | standard | neutral | addition_signal | none | none | none | Customer requests password reset and confirmation | technical support | neutral | medium | open | no | low | How er do I reset my password and could you send a confirmation email? | 0.15 | |||
single_000008 | Hey, my order is late. When should it arrive? | turn-ending | medium | direct_question | -1 | customer | none | none | informal | informal | none | none | none | none | Customer inquires about delayed order | order status | frustrated | low | open | no | high | Hey, my order is late. When should it arrive? | 0.15 | |||
single_000009 | I paid twenty dollars last month but the balance still shows $25. What's going on? | turn-ending | high | direct_question | -1 | customer | none | written | none | neutral | none | none | none | none | Customer reports discrepancy in payment balance | billing inquiry | confused | low | open | no | medium | I paid twenty dollars last month like but the um balance still shows $25. What's going on? | 0.15 | |||
single_000010 | I can't find my receipt and I also need to check my account balance. | turn-ending | medium | direct_question | -1 | customer | none | none | standard | neutral | addition_signal | none | none | none | Customer asks about missing receipt and account balance | multiple inquiries | neutral | low | open | yes | low | I can't find my receipt and I also need er to check my account balance. | 0.15 | |||
single_000011 | What is my current account balance? | turn-ending | high | direct_question | -1 | customer | none | none | none | neutral | none | none | none | none | Customer inquiring about account balance | inquiry | neutral | low | open | no | normal | What is my current account balance? | 0.15 | |||
single_000012 | Could you confirm the status of my recent order? | turn-ending | high | direct_question | -1 | customer | none | none | none | formal | none | none | none | none | Customer checking order status | inquiry | neutral | low | open | no | normal | Could you confirm the status of my recent order? | 0.15 | |||
single_000013 | How do I reset my password? | turn-ending | high | direct_question | -1 | customer | none | none | none | neutral | none | none | none | none | Customer seeking password reset instructions | technical_support | frustrated | medium | open | no | high | How do I you know reset my password? | 0.15 | |||
single_000014 | When will my package arrive? | turn-ending | high | direct_question | -1 | customer | none | none | standard | informal | none | none | none | none | Customer inquiring about delivery timeline | inquiry | neutral | low | open | no | normal | When will my package arrive | 0.15 | |||
single_000015 | Can you check my last payment? | turn-ending | high | direct_question | -1 | customer | none | none | none | neutral | none | none | none | none | Customer confirming payment status | inquiry | neutral | low | open | no | normal | Can you check my last payment? | 0.15 | |||
single_000016 | I tried resetting my password, then the system gave an error. How do I fix this? | turn-ending | high | direct_question | -1 | customer | none | none | standard | neutral | sequence_marker | none | none | none | Customer attempted password reset but encountered an error | technical_support | frustrated | low | open | no | medium | I like tried resetting my er password, then the system gave er an error. How do er I fix this? | 0.15 | |||
single_000017 | After I submitted the payment, why did it get rejected? | turn-ending | high | direct_question | -1 | customer | none | none | standard | neutral | sequence_marker | none | none | none | Customer's payment was rejected after submission | billing_inquiry | confused | medium | open | no | high | After I submitted the payment, why I mean did it get rejected | 0.15 | |||
single_000018 | What's the status of my order #34567? | turn-ending | high | direct_question | -1 | customer | none | digits | standard | neutral | none | none | none | none | Customer inquiring about order status | order_status | neutral | low | pending | no | low | What's the status of my order #34567? | 0.15 | |||
single_000019 | Can you confirm my account balance as of last Friday? | turn-ending | high | direct_question | -1 | customer | none | date_written | standard | formal | none | none | none | none | Customer requesting account balance confirmation | account_inquiry | neutral | low | open | no | medium | Can you confirm my account balance as of last Friday? | 0.15 | |||
single_000020 | Why hasn't my refund for invoice 98765 been processed yet? | turn-ending | high | direct_question | -1 | customer | none | digits | standard | neutral | none | none | none | none | Customer inquiring about delayed refund | billing_inquiry | concerned | medium | pending | no | high | Why hasn't my refund for invoice 98765 been processed yet? | 0.15 | |||
single_000021 | What's my current account balance? | turn-ending | high | direct_question | -1 | customer | none | none | standard | neutral | none | none | none | none | Customer inquiring about account balance | account inquiry | neutral | basic | open | no | low | What's my current account balance | 0.15 | |||
single_000023 | Can you confirm the status of my last payment? | turn-ending | high | direct_question | -1 | customer | none | none | standard | formal | none | none | none | none | Customer asking about payment confirmation | payment inquiry | neutral | basic | open | no | low | Can you confirm the status of my last payment? | 0.15 | |||
single_000024 | What is the status of my account with ID 123456789? | turn-ending | high | direct_question | -1 | customer | none | digits | standard | neutral | none | none | none | none | Customer checking account status with ID | account status | concerned | moderate | open | no | medium | What is the status of my account with ID 123456789? | 0.15 | |||
single_000025 | Could you explain why my bill is higher than usual? | turn-ending | high | direct_question | -1 | customer | none | none | standard | formal | none | none | none | none | Customer inquiring about unexpected bill increase | billing inquiry | confused | complex | open | no | medium | Could you explain why my bill is higher than you know usual? | 0.15 | |||
single_000026 | Can you confirm the status of my account number 123456789? I just need to know if there are any pending charges. | turn-ending | high | direct_question | -1 | customer | emphasis | digit | none | formal | none | none | none | none | Customer inquiring about account status with specific account number | account_inquiry | neutral | low | open | no | normal | Can you confirm the status of my account number 123456789? I just need to know if there are any pending charges. | 0.15 | |||
single_000027 | Why hasn't my service been restored yet? I paid the overdue amount three days ago! | turn-ending | high | direct_question | -1 | customer | none | none | informal | neutral | none | none | none | none | Customer expressing frustration about unpaid service restoration | service_issue | frustrated | low | open | no | high | Why hasn't my service been restored yet? I paid you know the overdue amount three days ago! | 0.15 | |||
single_000028 | Could you check if my order #789012 is ready for shipping? I need it by Friday the 28th. | turn-ending | high | direct_question | -1 | customer | emphasis | digit | none | neutral | none | none | none | none | Customer inquiring about order status with specific order number | order_inquiry | neutral | low | open | no | normal | Could you check if my order #789012 is ready for shipping? I need it by Friday the 28th. | 0.15 | |||
single_000029 | How do I reset my password for the online portal? I've tried the steps but keep getting locked out. | turn-ending | high | direct_question | -1 | customer | none | none | none | neutral | none | none | none | none | Customer requesting password reset assistance | technical_support | confused | medium | open | no | normal | How do I mean I reset my password for the online portal? I've tried the steps I mean but um keep getting locked out. | 0.15 | |||
single_000030 | Can you verify when my last payment of $250 was processed? The receipt shows April 5th but my balance hasn't updated. | turn-ending | high | direct_question | -1 | customer | none | digit | none | formal | none | none | none | none | Customer questioning payment processing discrepancy | payment_inquiry | confused | low | open | no | normal | Can you verify when my last payment of $250 was processed? The receipt shows April 5th but my balance hasn't updated. | 0.15 | |||
single_000031 | Could you please inform me of my current account balance? | turn-ending | high | direct_question | -1 | customer | none | none | no_contraction | formal | could_you_please | none | none | none | Customer inquiring about account balance | balance_check | neutral | low | open | no | normal | Could you please inform me of my like current account balance? | 0.15 | |||
single_000032 | What's the status of my service request number 987654321? | turn-ending | high | direct_question | -1 | customer | none | digits | contracted | neutral | none | none | none | none | Customer checking service request status | service_status | neutral | medium | open | no | normal | What's the status of my service request number I mean 987654321? | 0.15 | |||
single_000033 | Why hasn't my payment of $200 been processed yet? | turn-ending | high | direct_question | -1 | customer | none | currency | no_contraction | neutral | why | none | none | none | Customer inquiring about unprocessed payment | payment_issue | frustrated | low | open | no | high | Why hasn't my payment of $200 been processed yet? | 0.15 | |||
single_000034 | Hey, how do I reset my password again? | turn-ending | high | direct_question | -1 | customer | none | none | contracted | informal | hey | none | none | none | Customer asking password reset instructions | account_issue | neutral | low | open | no | normal | Hey, how do I reset uh my password again? | 0.15 | |||
single_000035 | Can you check the details for my last transaction on October 5th? | turn-ending | high | direct_question | -1 | customer | none | date | contracted | neutral | none | none | none | none | Customer inquiring about specific transaction | transaction_details | confused | medium | open | no | normal | Can you check the details for my last transaction on October 5th? | 0.15 | |||
single_000036 | Could you please confirm the status of my support ticket #54321? | turn-ending | high | direct_question | -1 | customer | none | written | formal | formal | setup_phrase | none | none | none | Customer checking support ticket status | support_ticket_check | neutral | medium | open | single | normal | Could you please confirm the status of my support ticket #54321? | 0.15 | |||
single_000037 | I was wondering if you could check my last payment, um, for account number 987654321? | turn-ending | medium | direct_question | -1 | customer | none | digits | standard | neutral | setup_phrase | phrase_level | none | none | Customer inquiring about payment status | payment_check | neutral | low | open | single | normal | I was wondering if you I mean could check my last payment, um, for account number 987654321? | 0.15 | |||
single_000038 | What's the current balance in my savings account? | turn-ending | high | direct_question | -1 | customer | none | none | standard | neutral | none | none | none | none | Customer requesting account balance | balance_check | neutral | low | open | single | normal | What's the current balance in my savings you know account? | 0.15 | |||
single_000039 | I was trying to cancel my subscription, but, um, I'm stuck. How do I proceed? | turn-ending | medium | direct_question | -1 | customer | none | none | standard | neutral | setup_phrase | phrase_level | none | none | Customer struggling with subscription cancellation | subscription_issue | frustrated | medium | open | single | high | I was uh trying to cancel er my subscription, but, um, I'm stuck. How do I proceed? | 0.15 | |||
single_000040 | How do I update my phone number to 555-123-4567 on my account? | turn-ending | high | direct_question | -1 | customer | none | phone_number | standard | neutral | none | none | none | none | Customer requesting phone number update | account_update | neutral | low | open | single | normal | How do I like update my phone number to 555-123-4567 on my account? | 0.15 | |||
single_000041 | I-I need to know my account balance right now. | turn-ending | high | direct_question | -1 | customer | stuttering | none | none | neutral | none | none | none | none | Customer inquiring about account balance with urgency | inquiry | neutral | basic | open | single | normal | I-I need you know to know my account er balance right er now. | 0.15 | |||
single_000042 | Can you check if my pa-pa-packet was delivered yet? | turn-ending | medium | direct_question | -1 | customer | stuttering | none | none | neutral | none | none | none | none | Customer checking delivery status with hesitation | tracking | mildly_concerned | basic | open | single | normal | Can you check if my pa-pa-packet was delivered yet? | 0.15 | |||
single_000043 | Would you be so kind as to provide my current account summary? | turn-ending | high | direct_question | -1 | customer | none | none | none | formal | none | none | none | none | Customer requesting formal account details | inquiry | neutral | intermediate | open | single | low | Would you be so kind like as to provide my current account summary? | 0.15 | |||
single_000044 | How do I reset my password quick? | turn-ending | medium | direct_question | -1 | customer | none | none | informal | informal | none | none | none | none | Customer seeking password reset instructions informally | technical_support | impatient | basic | open | single | high | How do I reset my password quick? | 0.15 | |||
single_000045 | Is the number 555-987-6543 linked to my account? | turn-ending | high | direct_question | -1 | customer | none | phone_number | none | neutral | none | none | none | none | Customer verifying contact information | account_verification | neutral | basic | open | single | normal | Is the number uh 555-987-6543 linked to my account? | 0.15 | |||
single_000046 | What is the current balance on my account ending in 1234? | turn-ending | high | direct_question | -1 | customer | none | digits | none | neutral | none | none | none | none | Customer inquiring about account balance | account_inquiry | neutral | basic | open | no | low | What is like the current balance on my account like ending in 1234? | 0.15 | |||
single_000047 | I need to reset my password again because I can't log in - how do I do that? | turn-ending | medium | direct_question | -1 | customer | none | none | informal | neutral | because | none | none | none | Customer struggling with login access | password_reset | frustrated | basic | open | no | medium | I need to reset my password again because I can't you know log in - how do I do that? | 0.15 | |||
single_000048 | Can you confirm if my payment of $450.00 on March 15th was processed successfully? | turn-ending | high | direct_question | -1 | customer | none | currency_date | none | formal | none | none | none | none | Customer verifying payment status | payment_confirmation | satisfied | intermediate | open | no | low | Can you confirm if my payment of $450.00 on March 15th was processed successfully? | 0.15 | |||
single_000049 | Why was there a $25 charge from 'XYZ Services' on my statement? | turn-ending | medium | direct_question | -1 | customer | none | currency | none | neutral | Why | none | none | none | Customer questioning unexpected charge | billing_inquiry | confused | intermediate | open | no | medium | Why was there a I mean $25 charge from 'XYZ Services' on my statement? | 0.15 | |||
single_000050 | When will service be restored to my account ACCT-48921? | turn-ending | high | direct_question | -1 | customer | none | account_id | none | neutral | When | none | none | none | Customer inquiring about service restoration | service_issue | neutral | intermediate | open | no | high | When will service be restored to my uh account ACCT-48921? | 0.15 | |||
single_000051 | After I submitted the password reset request at 10 AM, why hasn't it gone through yet? | turn-ending | high | direct_question | -1 | customer | none | time_format | standard | neutral | sequence_marker | none | none | none | Customer is troubleshooting account access issues | technical_support | frustrated | basic | open | no | medium | After I submitted the password reset request at 10 AM, why hasn't it gone through yet? | 0.15 | |||
single_000052 | Was my $200 payment processed by 5 PM yesterday as scheduled? | turn-ending | high | direct_question | -1 | customer | none | time_format | standard | formal | sequence_marker | none | none | none | Customer confirming payment processing timeline | billing_inquiry | neutral | basic | open | no | low | Was my $200 payment processed by 5 PM yesterday as scheduled? | 0.15 | |||
single_000053 | Can you confirm my account balance shows the $150 deposit from last Thursday? | turn-ending | high | direct_question | -1 | customer | none | digits | standard | neutral | none | none | none | none | Customer verifying recent deposit activity | account_inquiry | neutral | basic | open | no | low | Can you confirm my account um balance shows the $150 deposit from last Thursday? | 0.15 | |||
single_000054 | Since the service outage this morning at 8 AM, when can I expect restoration? | turn-ending | high | direct_question | -1 | customer | none | time_format | standard | neutral | sequence_marker | none | none | none | Customer inquiring about service restoration timeline | service_issue | concerned | basic | open | no | high | Since the service outage this morning at 8 AM, when can I expect restoration? | 0.15 | |||
single_000055 | What steps do I need to take to upgrade my plan before the 30-day window closes? | turn-ending | high | direct_question | -1 | customer | none | digits | standard | formal | sequence_marker | none | none | none | Customer seeking plan upgrade instructions | product_inquiry | planning | basic | open | no | medium | What steps do er I need too take too upgrade my plan before the 30-day window closes? | 0.15 | |||
single_000056 | I know I already called last week, but can you please check my account #1234567 again? | turn-ending | high | direct_question | -1 | customer | emphasis | digit | none | neutral | contrast_setup | none | none | none | Customer is following up on a previous account balance inquiry. | account inquiry | neutral | basic | open | no | medium | I know I already called last week, but can you um please check my account #1234567 again? | 0.15 | |||
single_000057 | I followed the instructions on the website, but my payment still hasn't processed. Can you check transaction ID 987654321 again? | turn-ending | high | direct_question | -1 | customer | emphasis | digit | none | neutral | contrast_setup | none | none | none | Customer is inquiring about a payment processing issue after following website instructions. | payment inquiry | neutral | basic | open | no | medium | I followed the instructions on the website, but um my payment still hasn't processed. Can you check transaction ID 987654321 again? | 0.15 | |||
single_000058 | What's the status of my order #7890123? | turn-ending | high | direct_question | -1 | customer | none | digit | none | neutral | none | none | none | none | Customer is checking the status of an order. | order status | neutral | basic | open | no | low | What's the status of my uh order #7890123? | 0.15 | |||
single_000059 | Why hasn't my payment gone through yet? I transferred the money three days ago! | turn-ending | high | direct_question | -1 | customer | none | none | none | neutral | none | none | none | none | Customer is frustrated about a delayed payment processing. | payment issue | frustrated | basic | open | no | high | Why hasn't my payment gone through yet? I transferred the money three days ago! | 0.15 | |||
single_000060 | How do I update my billing information through the mobile app? | turn-ending | high | direct_question | -1 | customer | none | none | none | neutral | none | none | none | none | Customer is asking about updating billing info on the mobile app. | account update | neutral | intermediate | open | no | low | How do er I update my like billing information through the mobile app? | 0.15 | |||
single_000061 | Could you kindly inform me of the status of my service request, reference number SR-2023-09876? | turn-ending | high | direct_question | -1 | customer | none | alphanumeric | no_contraction | formal | Could you kindly... | none | none | none | Customer inquiring about a service request status | service_request_status | neutral | low | open | no | medium | Could you kindly inform me of the status of I mean my service request, reference number SR-2023-09876? | 0.15 | |||
single_000062 | What's the process for upgrading my data plan? | turn-ending | high | direct_question | -1 | customer | none | none | contraction_present | neutral | What's... | none | none | none | Customer asking about data plan upgrade procedures | product_upgrade_inquiry | neutral | medium | open | no | low | What's the process for upgrading my data plan? | 0.15 | |||
single_000063 | Hey, can you check why my internet's down? It's been out for hours. | turn-ending | high | direct_question | -1 | customer | none | none | contraction_present | informal | Hey, can you... | none | none | none | Customer reporting internet connectivity issues | technical_support | frustrated | high | open | no | high | Hey, can you check why my um internet's down? It's been out for hours. | 0.15 | |||
single_000064 | I would appreciate it if you could confirm the total amount due for my account ending in 5678. | turn-ending | high | direct_question | -1 | customer | none | digits | no_contraction | formal | I would appreciate it if... | none | none | none | Customer requesting payment confirmation | billing_inquiry | neutral | low | open | no | medium | I would appreciate it if you er could confirm the total er amount er due for my account ending in 5678. | 0.15 | |||
single_000065 | How do I set up two-factor authentication on my account? | turn-ending | high | direct_question | -1 | customer | none | none | no_contraction | neutral | How do I... | none | none | none | Customer seeking security feature setup guidance | security_configuration | neutral | high | open | no | medium | How do I set up two-factor authentication on my account? | 0.15 | |||
single_000066 | I was hoping to check my account balance for account number 123456789. Could you please provide that information? | turn-ending | high | direct_question | -1 | customer | none | digits | none | formal | setup_phrase | none | none | none | Customer inquiring about account balance | account_inquiry | neutral | basic | open | no | low | I was hoping to check my account balance for account number 123456789. um Could you please you know provide that information? | 0.15 | |||
single_000067 | Why isn't my internet working? I called earlier about the outage in my area! | turn-ending | medium | direct_question | -1 | customer | none | none | informal | informal | none | none | none | none | Customer reporting service outage | service_issue | frustrated | intermediate | open | no | high | Why isn't my um internet working? I called earlier about the outage in my area! | 0.15 | |||
single_000068 | I just wanted to confirm that my payment of five hundred dollars was processed correctly. | turn-ending | high | direct_question | -1 | customer | none | written | none | neutral | setup_phrase | none | none | none | Customer confirming payment processing | payment_verification | satisfied | basic | open | no | medium | I just wanted to confirm that my payment of five hundred dollars was um processed like correctly. | 0.15 | |||
single_000069 | I received a bill for $200, but I didn't order anything. Can you explain this charge? | turn-ending | medium | direct_question | -1 | customer | none | currency | neutral | neutral | none | none | none | none | Customer disputing unexpected charge | billing_dispute | confused | low | open | no | medium | I received a bill er for $200, but I didn't order anything. Can you explain this charge? | 0.15 | |||
single_000070 | My account is locked again! How do I unlock it quickly? I need access right now. | turn-ending | high | direct_question | -1 | customer | none | none | informal | neutral | none | none | none | none | Customer requesting account unlock | account_issue | frustrated | intermediate | open | no | high | My account is locked you know again! How do I unlock it quickly? I need access write now. | 0.15 | |||
single_000071 | Could you please confirm my current account balance? I need to take notes, so if you could speak a bit slower, that would help. | turn-ending | high | direct_question | -1 | customer | none | none | none | formal | none | none | none | pace_request | Customer inquiring about account balance with a formal tone and pace request. | Account Inquiry | neutral | basic | open | single | normal | Could you please confirm my current account balance? I need to take notes, so if you could speak a bit slower, that would help. | 0.15 | |||
single_000072 | I need to verify the status of my last payment. Could you please repeat that information more slowly? | turn-ending | high | direct_question | -1 | customer | none | none | none | formal | none | none | none | pace_request | Customer verifying payment status with formal tone and pace request. | Payment Inquiry | neutral | basic | open | single | normal | I need too verify the status um of my last payment. Could you please repeat that information more slowly? | 0.15 | |||
single_000073 | How do I reset my password again? | turn-ending | medium | direct_question | -1 | customer | none | none | contraction | informal | none | none | none | none | Customer asking about password reset in informal tone. | Password Reset | neutral | basic | open | single | normal | How do I reset my password again? | 0.15 | |||
single_000074 | Why hasn't my payment gone through yet? | turn-ending | high | direct_question | -1 | customer | none | none | none | neutral | none | none | none | none | Customer frustrated about payment processing delay. | Payment Issue | frustrated | intermediate | open | single | high | Why hasn't my payment um gone through yet? | 0.15 | |||
single_000075 | Can you check why my online payment isn't processing? | turn-ending | medium | direct_question | -1 | customer | none | none | contraction | neutral | none | none | none | none | Customer inquiring about online payment failure. | Technical Support | confused | intermediate | open | single | normal | Can you check why my online payment isn't processing? | 0.15 | |||
single_000076 | Can you confirm when my refund will be processed, and maybe double-check the timeline? | turn-ending | high | direct_question | -1 | customer | emphasis | none | moderate | neutral | please | none | none | none | Customer following up on refund status | account inquiry | impatient | basic | open | no | medium | Can you confirm I mean when my refund will be processed, and maybe double-check the timeline? | 0.15 | |||
single_000077 | How do I reset my password again, since I'm having trouble with the online portal? | turn-ending | medium | direct_question | -1 | customer | emphasis | none | moderate | neutral | since | none | none | none | Customer struggling with password reset | technical support | frustrated | basic | open | no | high | How do I reset my er password again, since I'm having trouble with I mean the uh online portal? | 0.15 | |||
single_000078 | Could you tell me my current account balance, and maybe break down the charges? | turn-ending | high | direct_question | -1 | customer | none | none | formal | formal | and | none | none | none | Customer requesting detailed account information | billing inquiry | neutral | intermediate | open | yes | low | Could you tell me my current account balance, and maybe break down the charges? | 0.15 | |||
single_000079 | What's the status of my order #987654, and when will it ship? | turn-ending | high | direct_question | -1 | customer | none | digits | none | neutral | and | none | none | none | Customer checking order status | order tracking | curious | basic | open | no | medium | What's the status of my order #987654 and when you know will it ship? | 0.15 | |||
single_000080 | Please explain why my payment was declined last night at 8:30 PM? | turn-ending | medium | direct_question | -1 | customer | none | time | formal | formal | why | none | none | none | Customer inquiring about payment decline | transaction dispute | concerned | intermediate | open | no | high | Please I mean explain er why my payment was declined last night at 8:30 PM? | 0.15 | |||
single_000081 | Could you please confirm my current account balance? | turn-ending | high | direct_question | -1 | customer | none | none | formal | formal | Could you please | none | none | none | Customer inquiring about account balance | balance inquiry | neutral | low | open | no | low | Could you please confirm my current account balance? | 0.15 | |||
single_000082 | Why hasn’t my payment of $300 been processed yet? | turn-ending | medium | direct_question | -1 | customer | none | written | neutral | neutral | Why hasn’t | none | none | none | Customer questioning payment processing delay | payment issue | frustrated | low | open | no | medium | Why hasn’t my payment of $300 been processed yet? | 0.15 | |||
single_000083 | Can you speak a bit slower, please? I want to make sure I understand how to reset my password. | turn-ending | high | direct_question | -1 | customer | none | none | informal | neutral | Can you... | none | none | pace_request | Customer requesting slower pace for password reset instructions | technical support | neutral | medium | open | no | low | Can you speak a bit slower, please? I want to make sure I understand how to reset my password. | 0.15 | |||
single_000084 | Could you repeat that step-by-step? I need to make sure I follow correctly. | turn-ending | medium | direct_question | -1 | customer | explicit_request | none | formal | formal | Could you | none | none | pace_request | Customer requesting clarification on instructions | technical support | confused | high | open | no | medium | Could you repeat that er step-by-step? I need to make sure I follow correctly. | 0.15 | |||
single_000085 | What’s the status of my order #987654? | turn-ending | high | direct_question | -1 | customer | none | digits_with_hash | neutral | neutral | What’s | none | none | none | Customer checking order status with reference number | order inquiry | neutral | medium | open | no | low | What’s the status of my order #987654? | 0.15 | |||
single_000086 | What's my current balance? | turn-ending | high | direct_question | -1 | customer | none | none | standard | neutral | question_introduction | none | none | none | Customer is inquiring about account balance. | account inquiry | neutral | basic | open | no | normal | What's my current balance? | 0.15 | |||
single_000088 | Can you check the status of my order #12345? | turn-ending | high | direct_question | -1 | customer | none | digits | none | neutral | request_introduction | none | none | none | Customer is asking about order status with account number. | order inquiry | neutral | basic | open | no | normal | Can you check the status of you know my order #12345? | 0.15 | |||
single_000089 | Why hasn't my payment of $3000 been processed yet? | turn-ending | high | direct_question | -1 | customer | none | written | none | formal | question_introduction | none | none | none | Customer is inquiring about a delayed payment. | payment inquiry | confused | moderate | open | no | high | Why hasn't my payment of $3000 been processed yet? | 0.15 | |||
single_000090 | Can't I just update my address online? | turn-ending | high | direct_question | -1 | customer | none | none | standard | informal | rhetorical_question | none | none | none | Customer is frustrated about address update process. | account update | frustrated | basic | open | no | normal | Can't you know I just update my address online? | 0.15 | |||
single_000092 | How do I reset my password after the third failed attempt? | turn-ending | medium | direct_question | -1 | customer | processing | digits | none | neutral | none | none | none | none | Customer seeking password reset guidance | technical_support | frustrated | medium | open | no | medium | How do I reset my password after the third failed attempt? | 0.15 | |||
single_000093 | Can you confirm my last payment of $150 was processed on July 5th? | turn-ending | high | direct_question | -1 | customer | none | currency | none | formal | none | none | none | none | Customer verifying payment status | inquiry | neutral | low | resolved | no | low | Can you confirm my last payment of $150 was um processed you know on July 5th? | 0.15 | |||
single_000094 | Why is my internet service down again today? | turn-ending | medium | direct_question | -1 | customer | processing | none | none | informal | none | none | none | none | Customer reporting recurring service outage | technical_support | frustrated | medium | open | no | high | Why is my internet service down again today? | 0.15 | |||
single_000095 | When will my order #456789 be shipped to 123 Main St? | turn-ending | high | direct_question | -1 | customer | none | account_id | none | neutral | none | none | none | none | Customer checking order shipment status | inquiry | neutral | low | open | no | medium | When will my order #456789 be shipped too 123 Main St? | 0.15 | |||
single_000097 | I'm really frustrated here—when will my package actually arrive? | turn-ending | medium | direct_question | -1 | customer | none | none | some_contractions | informal | emotion_expression | none | none | none | Customer complaining about delayed shipment | complaint | frustrated | basic | open | no | medium | I'm really frustrated here—when will my package actually arrive? | 0.15 | |||
single_000098 | How do I integrate your API with my existing payment gateway? | turn-ending | high | direct_question | -1 | customer | none | none | no_contraction | formal | none | none | none | none | Customer seeking technical integration guidance | technical_support | neutral | advanced | open | no | high | How do I integrate your API with my existing payment gateway | 0.15 | |||
single_000099 | Can you process an upgrade to the premium plan for my account ending in 4567? | turn-ending | medium | direct_question | -1 | customer | none | digits | some_contractions | neutral | none | none | none | none | Customer requesting service upgrade | request | satisfied | intermediate | open | no | medium | Can you process an upgrade to I mean the premium plan for my I mean account ending in 4567? | 0.15 | |||
single_000100 | I'm a bit confused—why was I charged $150 for three months of service? | turn-ending | medium | direct_question | -1 | customer | none | written | some_contractions | neutral | clarification_request | none | none | none | Customer questioning billing amount | billing_inquiry | confused | basic | open | no | low | I'm a bit confused—why was I charged $150 for three months of service? | 0.15 | |||
single_000103 | Hey, when will my package arrive? | turn-ending | high | direct_question | -1 | customer | none | none | uncontracted | informal | hey | none | none | none | Customer inquiring about delivery status | order tracking | neutral | low | open | no | low | Hey, when will my package er arrive? | 0.15 | |||
single_000104 | Can you check if my last payment went through? | turn-ending | high | direct_question | -1 | customer | none | none | uncontracted | neutral | none | none | none | none | Customer verifying payment status | account inquiry | concerned | moderate | open | no | medium | Can you check if my last payment went through? | 0.15 | |||
single_000105 | Yo, why's my internet still out after the repair? | turn-ending | high | direct_question | -1 | customer | none | none | contracted | informal | yo | none | none | none | Customer reporting unresolved technical issue | technical support | frustrated | high | open | no | high | Yo, why's my internet still out after the repair | 0.15 | |||
single_000106 | Can you confirm my account balance as of yesterday? | turn-ending | high | direct_question | -1 | customer | none | digits | none | formal | none | none | none | none | Customer inquiring about account balance | account inquiry | neutral | low | open | no | low | Can you confirm my account balance as of yesterday? | 0.15 |
End of preview. Expand in Data Studio
README.md exists but content is empty.
- Downloads last month
- 5