domain stringclasses 6
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value | example_id stringlengths 10 21 | text stringlengths 8 21.2k | label stringclasses 2
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airline | test | airline_test_0 | No free snacks or drinks on this Star Alliance partner. Just full legacy carrier fares for basically a budget airline. Flying out of Poland had no Euros or USD on me. I was thirsty and asked to purchase a bottle of water. The stewardess said that I could not buy it and could not use a credit card or purchase it in cash... | negative |
airline | test | airline_test_1 | Both flights on time. Flight attendants are friendly however they allowed 3 different versions of female uniforms on the same flight. A white T-shirts under an apron looks very casual for a flag-carrier. The planes are quite worn and promotional messages on the seats for an insurance company look cheap. Food is ok taki... | negative |
airline | test | airline_test_2 | The service is mixed. Often the supervisor is not ready for boarding and there is no-one to greet. Last time when I boarded the crew were having their photo taken on the tarmac so we all had to stand and wait until they finished. Food is fine and the hand luggage service where it is delivered on the tarmac on landing w... | negative |
airline | test | airline_test_3 | My routes are normally VIE-LJU or ZRH-LJU. I always wondered why Adria is not high profile airline being small can be a plus. The CRJ200 and 1000 are OK specially 1000 which are brand new and also A319 latest delivery. I hate that they never board on time neither depart on time. For 20 pax you should be in the air in a... | negative |
airline | test | airline_test_4 | Adria Airways now offer check in on line so it was straight to security which was great. Boarding quick and efficient. Plane downgraded from CRJ9 to CRJ2 but emergency exit seat reservation honoured. Waited on the stand for 30 minutes with no communication from the flight deck. Service was nice with sandwiches hot and ... | negative |
airline | test | airline_test_5 | 30 minutes late on first leg due to air traffic restrictions at Gatwick but Adria held the connecting flight for us even though there were only a handful of people transferring from the London flight. The food was adequate on both legs and the crew were friendly. All in all a perfectly acceptable journey and I would fl... | negative |
airline | test | airline_test_6 | A great little airline. Although the CRJ-200 is a little cramped the service was good with a proper meal adequate refreshments and competent cabin crew. Their inflight magazine is in English and Slovenian and has an interesting mix of articles and company information. Same can't be said about Brnk international airport... | negative |
airline | test | airline_test_7 | Cheapest option when compared to Lufthansa and Austrian plying this short 1.5 hour flight. Small plane meant a long bus ride to remote stand position. Larger carry-on bags had to be deposited in a trolley parked next to the plane. Aircraft spotless but leather seats showing their age - quite saggy in the squab. Service... | negative |
airline | test | airline_test_8 | Outward flight on a CRJ200 very nice - comfortable excellent service and a good breakfast. Return flight on a 737 leased from Ukrainian airlines was also reasonable despite the limited legroom. Earning Star Alliance points also a plus - would recommend. | negative |
airline | test | airline_test_9 | Since Adria is member of Star Alliance there are pretty good connections to the most destinations in Europe. The onboard service is good staff quiet nice. Home base airport in Ljubljana has been upgraded and is getting more international. The business lounge is not on the level it should be - old furniture bad food cho... | negative |
airline | test | airline_test_10 | Outwards in 7A with plenty of legroom return in 12F with adequate legroom but need to be careful as the plastic shell on the bottom of the seat in front had started to crack with some sharp edges. Cheese roll served outbound and a jam filled croissant on the return - better than nothing but room for improvement. Coffee... | negative |
airline | test | airline_test_11 | Both flights on time and without glitch. The service is friendly but meals should be improved. Overall they gave the impression of being a pleasant short haul airline. | negative |
airline | test | airline_test_12 | About 2 hours+ journey. Both sector uses the Bombardier Regional Jet CRJ200. Small plane but the 2-3 crews on both sectors were friendly and the service efficient. Seats were comfortable and the planes in good clean conditions. Light meals were served - generally a roll here or a pie there plus drinks. The inflight mag... | negative |
airline | test | airline_test_13 | Outbound was on A320 seated towards the front of Y-class on a very empty flight. The crew were friendly enough and served a ham or cheese roll and round of drinks. LJU airport was easy to use and out within minutes. The coach ride into town goes through some nice Slovenian countryside. Return was on a B737-500 flight w... | negative |
airline | test | airline_test_14 | The food in economy was very basic but I didn't expect any! Drinks free. Was allocated row 11 (emergency exit) with out asking she said your very tall(6'4) I will give you some more leg room! Only minor complaint was the seat base comfort it was rock hard like sitting on a wood bench. On the return the seat in row 25 w... | negative |
airline | test | airline_test_15 | Was expecting very poor standards of both safety and comfort from this airline but was surprised. Flight at 5.00 am and the FA's were refreshed and alert. Pre flight safety procedures were clear and as high a standard as any other 3 star airline. The seats were quite hard and leg room was limited but the flight was mad... | negative |
airline | test | airline_test_16 | I was surprised when the flight attendant started giving out meals as I did not expect to be fed at all on such a short flight of only 55 minutes. It was perhaps a bit cramped on board the Canadair Regional Jet though I wouldn't complain about it. Crew was overall quite friendly and efficient. | negative |
airline | test | airline_test_17 | Plane was a new Canadair Regional Jet small (40 seats) but good leg room and comfortable. Both cabin crew were friendly. Food was just a cheese or ham roll but fine for a 1 hr 40 minute flight. And Adria were one of the only airlines leaving Gatwick that evening not to be delayed. Return flight was an A320 full comfort... | negative |
airline | test | airline_test_18 | Service pretty friendly planes clean well-maintained flights on time. Food on each leg (outbound mid-morning return early morning) was a simple processed cheese roll though for a two-hour flight the food is probably not the most important aspect of the journey. All-in-all a pretty reasonable experience with no major c... | negative |
airline | test | airline_test_19 | The flights were on time the flight attendants nice and helpful. The sandwich has got an upgrade and is now equal to LH. A Minus point was that they were handing out only Apple Juices - if you wanted to have wine or other drinks you had to ask specifically for it. This gives me kind of a cheap impression as it seems to... | negative |
airline | test | airline_test_20 | Overall I was quite impressed. All flights departed and arrived on time and the onboard service was efficient and reasonably friendly. Hot meals were served on all flights although the quality of these varied from disgusting to just OK. All drinks were complimentary. The aircraft (A320 and CRJ) were modern and spotless... | negative |
airline | test | airline_test_21 | The outbound flight was ok (food portions were a bit stingy given the 2 hour 20 minute flight time) and we arrived early into Ljubljana. Beware about arriving on a Saturday - the coach to the city centre are few and far between. I ended up taking a taxi which cost me 6500 SIT (about UKP 20) whereas the bus was 600 SIT ... | negative |
airline | test | airline_test_22 | In both cases the plane was a brand new CRJ. Both flights were really smooth and the crews really efficient and helpful. Pilots kept us informed about everything during both flights. It was sunset and dusk and the flight over the alps was absolutely scenic. Despite the narrow cabin of the CRJ the pitch is quite generou... | negative |
airline | test | airline_test_23 | Service bland and erratic uncomfortable thin seats food inedible and in minuscule quantities. Gate agent checking my visa requirements for 15 minutes. A real disappointment. | negative |
airline | test | airline_test_24 | In-flight entertainment was startlingly bad in first class on EI134 (chunky hand-held viewers with three or four tepid films) and non-existent on EI135 (even fewer films and shows repeated on tiny seat-back screens hourly, as in the 1990's). There was no in-flight wi-fi, so good thing I brought a book. First class infl... | negative |
airline | test | airline_test_25 | Business class is a waste of money. There is the middle seat which is not available thus giving more room to the other 2 side passengers. No comfort seats no video system no amenities no nothing. Food was just ok stuff was kind and helpful. My advice: Beware of Aegean flights out of Europe as these are just seasonal. I... | negative |
airline | test | airline_test_26 | Had ordered 2 children's meals and found out at service their meals weren't on board. Due to being delayed my son's went 8 hours without a meal and I had to feed them chocolate throughout the flight. Also the inflight entertainment did not show one children's movie. Awful customer service, they won't let me talk to a m... | negative |
airline | test | airline_test_27 | One month before departure they informed me that my returned flight was canceled because Aegean had canceled all Abu Dhabi flights after November. I asked for a replacement ticket with their partner Etihad but they told me they can't do that. So they gave me some money back and made me buy another return ticket for 300... | negative |
airline | test | airline_test_28 | Nothing for free not even water. Both planes in a poor condition with different seats. Even the announcements which are programmed were different which indicates to non homogated fleet. Flight attendants with poor attitude towards passengers. | negative |
airline | test | airline_test_29 | Aegean had been informed she required a wheelchair and we received confirmation it was booked both ways. From Rhodes to London they had no details regarding the chair and had to rush around looking for one. Apart from that initial problem my mother informed me everything was fine however on the day of her return Aegean... | negative |
airline | test | airline_test_30 | I was told I must go on standby, with no option otherwise. I was assured that my baggage would be on the next flight out (4 hours later) which I caught. On arrival in Dublin sure enough, no baggage. This is hugely inconvenient as I am away on business with no change of clothes etc. The staff at the desk were overstretc... | negative |
airline | test | airline_test_31 | Kept asking for updates about it and the flight attendants didn't acknowledge it. They only came around with drinks once. Food was inedible, and the leg room was small even for an airplane. I've flown internationally many times before and Aer Lingus was the worst in my opinion. | negative |
airline | test | airline_test_32 | It all starts from the arrival in the airport where Aegean counters for Business travelers and gold miles card holders are filled with people which means at least 30’mins waiting for your check in. The return journey to Tirana is being carried out with a DE HAVILLAND 8-400 airplane with very little space for passenger ... | negative |
airline | test | airline_test_33 | 17/10/2014. No space to place a laptop in cabin due to people with more hand luggage than allowed. Crew not friendly and not willing to apply the rules of hand luggage per person. Food below average. Drinks warm. This wasn't the first time things where not good. Would avoid flying with Aegean again if possible. | negative |
airline | test | airline_test_34 | There went our prepaid extra legroom seats no air controls no Aer Lingus staff no individual seat TVs nothing - it was horrible and the worst part - no prior notice. Then - coming back Aer Lingus Shannon - Boston May 31 flight 135 - supposed to be a double aisle aircraft - you guessed it - Boeing 757 - one aisle - 6 ho... | negative |
airline | test | airline_test_35 | Flight EI136. Dublin – Naples. Flight EI450. I last traveled on Aer Lingus in 1977 as a child. The service was excellent and the food was great. So when I booked our trip in May 2015 to Italy through Dublin to Naples I was excited. I could not have been more disappointed. The service was terrible. There was only 1 flig... | negative |
airline | test | airline_test_36 | During my last trip to Athens for the outbound flight they put two flights together - as a result I was not able to change flights online. Hence I had to call them up in order to change flights they inform that I had to pay an extra 65 euros if I wanted to fly in a particular flight and 20 euro if I wanted to fly with ... | negative |
airline | test | airline_test_37 | Okay apart from issuing duplicate boarding cards to different passengers. Return was in a turbo prop plane which was 1 hour late and was infested by cockroaches running along the floor overhead lockers and electrical ducts. The plane was generally dirty. Obvious lack of maintenance. | negative |
airline | test | airline_test_38 | Flew with them Hholguin to Havana and back. Both flights only minor delays was served juice and a cake on this short internal flight safety demonstration was done. | negative |
airline | test | airline_test_39 | From the start we were greeted with disinterested and unfriendly staff at check in. Even though I checked in with my husband we were not seated next to each other even though the plane wasn't full. I moved myself over to sit with him before take off but why would they seat us apart? The cabin crew were miserable. Final... | negative |
airline | test | airline_test_40 | The experience at Munich airport was very poor particularly the passport control line which was 45 minutes of unrestrained and uncontrolled pushing and shoving. Probably not Aer Lingus' fault but still a poor start. I had paid for a business class ticket over the internet. Did not find out until getting on the plane th... | negative |
airline | test | airline_test_41 | Very slow check-in with a huge queue. More importantly I can't understand why Aer Lingus make you check-in in Terminal Three and then make you walk the whole way back to Terminal one to board plane to Dublin - this is a long trudge from Terminal three through terminal two to terminal one. You would need a up to an hour... | negative |
airline | test | airline_test_42 | Check in all ok at the airport but once on the plane the partner of the man seated next to me in row 2 made a huge fuss about my son (who was sitting quietly and minding his own business) being in the cabin to which the female crew member replied 'I agree but there's nothing I can do about it'. The other male crew memb... | negative |
airline | test | airline_test_43 | Flight was delayed. Not enough seats in airport lounge. No drinks provided. Only given a cookie. Travellers allowed to take extra hand luggage onto flight so there was not enough room for people who only had the one designated bag. We then had our return flight - we called the airline and asked if possible could we get... | negative |
airline | test | airline_test_44 | What a bunch of cold flight attendants. I have never experienced anything like it. A smile must cost them a million or cause them a lot of pain. Maybe it's these ugly uniforms. The service is minimal with one meal on a transatlantic flight and most of the flight you could not find the flight attendants other than in th... | negative |
airline | test | airline_test_45 | I was booked to go YYZ-DUB yesterday. Flight was cancelled. I checked in at 3pm and left the airport at 12.15am after being added to same flight today. Checked in today at 3pm the line was packed with passengers enough for two flights. The staff checked in all but 9 of us who happened to be from yesterday's cancelled f... | negative |
airline | test | airline_test_46 | The plane was very cramped with seats very close to the seats in front the width of the seats were very narrow! My seat didn't recline at all. It was loose and broken. The staff were rude and inefficient etc.. All this hell on an 8.5 hour journey at least. | negative |
airline | test | airline_test_47 | Flight over very uncomfortable as it was a smaller plane than usual and absolutely no leg room. No inflight entertainment which is essential for a nervous flyer. Seating comfort was better on return trip but Aegean have ceased inflight films and replaced them with extremely repetitive tourist films and no radio/music. ... | negative |
airline | test | airline_test_48 | I bought a ticket with Aegean to Paros. It turns out that the flight is operated by Olympic Air - not a Star Alliance member - and therefore some of my privileges do not apply. I can still have more luggage but I can not use the lounge. The Aegean representative refused to issue an invitation to the Aegean lounge since... | negative |
airline | test | airline_test_49 | Absolutely appalling. 12 hour delay with no update through-out the day. No explanation or apology when we eventually got on the flight. Once we were on the flight the toilets were locked at the front and we couldn't get past the air hostesses to use the toilets at the back. States in Aegan Airlines TC of delayed flight... | negative |
airline | test | airline_test_50 | Over eleven hours late with no explanation other than 'technical problems'. It should have left after nine hours but no staff were on duty to keep us informed and a 7.30 am flight finally took off at 7.16pm. The staff were miserable and surly. No route map on the inflight and the front toilet locked on both journeys. | negative |
airline | test | airline_test_51 | The pre US clearance actually makes the flights more confusing as you have to give yourself over 2 hours to clear that area then find the appropriate gate. This is NOT printed on your boarding card and the distances in this airport are lengthy. Business class desk woman was extremely rude and so were the 2 customer ser... | negative |
airline | test | airline_test_52 | Instead an Aegean aircraft we had to board a nameless very old White MD 83. No announcements no apologies and a 2 hour delay! Onboard I found out that it was a Swiftair charter airline from Spain. Seat comfort very basic no magazines no monitors absolutely nothing. Very old noisy aircraft. I booked through the official... | negative |
airline | test | airline_test_53 | 1.5 hour delay is unacceptable. It was my second flight delay with Aegean in just one week. Seat space and meal very poor. | negative |
airline | test | airline_test_54 | After 2 very enjoyable weeks in Ireland travelled Dublin to Edinburgh with a party of 20 on Aer Lingus. 16 had an extra bag booked and all those were well underweight. One person had an extra bag not overweight but not booked for which the additional charge was 320 euros. This was negotiated down to 270 euros and we we... | negative |
airline | test | airline_test_55 | The first leg from London to Moscow went smoothly. The aircraft was very comfortable and there was an option of a bassinet. I am especially thankful to a flight attendant who was extra helpful and attentive to me as she saw that I was alone with a small child. The second leg from Moscow to Bishkek was much more difficu... | negative |
airline | test | airline_test_56 | On the LHR-ATH flight they failed to carry out basic safety procedures like drawing back partitions and ensuring all seat belts were fastened. On the ATH-LHR leg I was informed that I had to pay an extra 45 euro for the same bag that was included in the outward ticket! | negative |
airline | test | airline_test_57 | SFO to DUB (and back this is a review of both trips). Ticket was over 1000USD so I was very surprised that drinks and snacks were not free except soft drinks and a tiny bag of pretzels. I have never experienced this on an international flight before. Food was pretty bad mostly tasteless slop for the main meal and an in... | negative |
airline | test | airline_test_58 | The flight took off 3 hours late from Delhi and no reason given, with the result I missed my connecting flight Moscow to Helsinki. The staff of Aeroflot in Moscow were not helpful and just gave a boarding pass for a flight departing at 6.40 in the evening and reaching Helsinki by 9.00 PM. It was 11.00 PM by the time I... | negative |
airline | test | airline_test_59 | We traveled each with 16Kg normal luggage from Brussels to Greece and back. We carried small back packs as hand luggage. Before we were allowed to check in we were charged 45 euros for each suit case. One would think that charging 190 euros (going and back) extra for luggage is obscenely greedy. | negative |
airline | test | airline_test_60 | I paid for a flexible ticket which costs more than twice the ordinary fare. By right this should be equivalent to business class fare. However Aer Lingus operates an economy only seating on this route. It used to include 2 checked bangs of 20 kgs each. Not anymore as you only get one 20kg bag now. With this fare you ge... | negative |
airline | test | airline_test_61 | They had it as valid connection the CHQ-ATH at 17.25 arriving in ATH at 18.10 and then 19.10 - 21.00 onwards to LHR. The feeder flight got delayed by an hour resulting to almost lose the connecting flight. Upon boarding I inform the crew but they were indifferent. Finally I did manage to catch my connecting flight only... | negative |
airline | test | airline_test_62 | What a disappointment. At US Immigration in Dublin we were handed Customs Forms. The guy handing them out had no idea what they were for or who had to fill them in. The Immigration process however was fairly straightforward and much quicker than we've experienced in the US. Once on board what a disappointment. We waite... | negative |
airline | test | airline_test_63 | 2013 I booked and paid for a business class seat ATH-MAN but 3 weeks ago while checking My Bookings noticed I'd been downgraded to economy. The call centre simply shifted the blame to the travel agent. The latter found out that Aegean have decided not to offer business class on this route no warning no alternatives not... | negative |
airline | test | airline_test_64 | Athens - Rhodes A3216 Feb 22nd. This airline is intended to be a regular airline however it behaves like a low-cost one. You have to pay to check in a luggage in addition to the normal fare. Seat spacing is comparable to a low cost such as Ryanair quite insufficient. Food is average but more importantly it is presented... | negative |
airline | test | airline_test_65 | The audacity of them to charge for alcoholic beverages and the gall of them to recommend you spend €18 odd on what they call a decent meal when most national carriers provide the same free. I was travelling with some friends from Australia and they were taken aback by the frugality of the meals and beverages. Not my fa... | negative |
airline | test | airline_test_66 | 21st April SU261 Tokyo-Moscow. Flew on a Airbus A330 from Tokyo to Amsterdam through Moscow. First time Aeroflot but never again. A list of disappointments: All announcements were in 3 languages: Russian English and Japanese even the sales and priority rewards announcements. During the 9 hour flight we only got a cold ... | negative |
airline | test | airline_test_67 | Can be excellent in every way or disappointing in many other ways. For example though their fares are in no way low cost they started charging 20 euros for a piece of luggage each way (short haul) and 30 euros for longer flights i.e. to Spain. BA and CY do not charge. Going out to BCN cost me for 2 pax 95 euros more th... | negative |
airline | test | airline_test_68 | Twice B777 and Airbus 330. Airbus 330 on the Moscow - Bangkok route. Not very comfortable these airplanes. Personal TV with mostly older movies. Food nothing special and no beer or wine served on any of the routes I have flown. I can understand they do not serve liquor but not even a beer with dinner. Service is averag... | negative |
airline | test | airline_test_69 | I am at a loss of words for the unfriendly staff. We had the feeling that they were annoyed about our presence in the plane. I have never experienced such unfriendly staff in my life. In addition 4 hours late without even explaining the delay. The Inflight-entertainment system itself was not bad. I would say slightly b... | negative |
airline | test | airline_test_70 | Flight out was with Lufthansa which was great. However when we tried to check in online the day before our return to Cyprus with Aegean through Athens we got an error message saying 'non valid ticket' and giving us a number to call. We called the number which was Lufthansa and the agent told us he could see our booking... | negative |
airline | test | airline_test_71 | Hand-luggage bought especially for cabin use and used in others budget airlines with no problem. They made me to empty it twice! For a ticket bought 9 months ago at a price of £ £420 for a flight equivalent to 3.40 hours. The plane was delayed an hour. I just managed to get my next connection flight to Mytilini because... | negative |
airline | test | airline_test_72 | I used Alitalia Lounge in Terminal 3, modern, large, with limited food options (salads, sandwiches, desserts). I was one of the first to board the plane, so I had to wait almost 30 mins to get any drink/welcome drink, without asking for it, FAs started to give drinks only after boarding was finished. Seat was ok, not f... | negative |
airline | test | airline_test_73 | We found the flight attendants to be aloof and unprofessional. Several passengers asked for different things and the flight attendants would just "yes" them but never followed through with their requests. It was like they were playing a game - just yes them and don't deliver. Will look for alternate airlines on future ... | negative |
airline | test | airline_test_74 | Arriving at the Budapest airport we noticed that our flight SU 2031 which departure must have been at 12.50 was changed to 14.40 without any explication (delayed or something). We know we'll miss our connection to Bangkok so instead of arriving in Bangkok at 8.30 we were late 2.5 hours! That is why we had to call our t... | negative |
airline | test | airline_test_75 | The seats are very uncomfortable they do not have enough space between them vertically. My husband is 6 feet tall and his legs were touching the front seat he had no space to move them. I am 5'5 and was also uncomfortable. It was a long flight almost 9 hours and the TV screens did not function properly. Mine had no ima... | negative |
airline | test | airline_test_76 | What a nightmare: aircraft ancient (still had ashtrays in the arm rests) torn and dirty seat covers toilet unspeakable by mid-way through the flight and the stop-over in Moscow is always stressful. Why do they make everyone disembark with all their hand luggage check the luggage through security when it hasn't been any... | negative |
airline | test | airline_test_77 | Ground staff in both airports terrible neither courteous nor willing to help you. My greatest concern is flight attendants: most of the cabin crew and I mean 90% were rude they got angry if you requested a glass of water or soda (even though you walk to the aft galley to do so). During dinner one female flight attendan... | negative |
airline | test | airline_test_78 | Flight from Miami to Buenos Aires was delayed by 6 hours and then canceled until the next day due to mechanical problem with plane. Re-booked on flight the next day. Luggage did not arrive in Buenos Aires for four days. Return flight delayed by 3+ hours resulting in missed connection. (All flights including connections... | negative |
airline | test | airline_test_79 | Didn't book a seat on this occasion so ended up in row ten which is noticeably smaller than the first 5 rows. Unbelievably the woman in front reclined her seat (its a short flight) and reduced my space even further. Plane more or less on time however landed at terminal one and walked miles to terminal 2 - no logic. 21s... | negative |
airline | test | airline_test_80 | We took Aer Lingus 757 contracted by Air Contractors. The price was right but you get what you pay for. The food was worse than TV dinners the stewardesses were so unfriendly (on both flights) and the TV's did not work on the flight back so we could not watch movies. My friend took the Aer Lingus airbus and said the fo... | negative |
airline | test | airline_test_81 | Short leg (BUD-SVE): A320-200 seats are alright (Recaro seats) meal was terrible. Crew was ok. Long leg (SVE-Phuket) 777-300 (Kutuzov) poor seats no leg room very unfriendly crew (both way) the worst meals I've ever had. However this was the cheapest and fastest flight to Phuket from BUD. | negative |
airline | test | airline_test_82 | Once again although cabin experience with this airline is good check-in process seems to be its weak point. Flight departed Stansted on time but just before landing at Athens I realised that I did not have a boarding pass for the connecting flight. I spoke to cabin crew about it but they seemed unaware of any issues/pr... | negative |
airline | test | airline_test_83 | 5 hrs making my fiancé and I miss our connecting flights back to Singapore. We were stranded in Istanbul airport for 12 hours with no offer of food or drink and no concrete solution from Aegean. Eventually at 3am the morning we were given a hotel. We slept for 4 hours. We then rushed back to the airport the next mornin... | negative |
airline | test | airline_test_84 | The flight was supposed to leave at 11pm. A maintenance issue on the plane but the airline did not announce a delay / cancellation until the boarding time. First the departure time was delayed to midnight and then to 2am. Finally at 1:45am they announced that flight was cancelled. Passport control was closed. Also ther... | negative |
airline | test | airline_test_85 | Both flights were the worst that my wife and I have experienced. The flight attendants were rude inefficient unprofessional inattentive and were completely aloof to what was going on around them. For example I pushed our flight attendant buzzer at least 10 different times to no avail. We were completed ignored. The foo... | negative |
airline | test | airline_test_86 | Love the airline but cost cutting is making the experience disappointing. Very tight seating with poor recline. Entertainment system not up to par with other transatlantic carriers. Flight attendants were exceptionally kind and friendly. | negative |
airline | test | airline_test_87 | Awful customer service experience. The Aeroflot customer service team promised that they had found extra leg space seats as requested for my wife (dislocated her knee). When on board we found that they were not only normal economy seats but in fact were exactly the same ones that we had reserved previously (before her ... | negative |
airline | test | airline_test_88 | I bought the ticket online but their website is not set up to allow you to select your seat. So I called their 800 number in the US. I called for 3 days several times each day before someone answered the phone. This agent's English was so bad it took 20 minutes to select my seats. EZE airport check-in at Buenos Aires i... | negative |
airline | test | airline_test_89 | Completely amazed as on time! The usual nonsense over passengers having far too much hand luggage - and despite being the posher version of travellers - not a single ounce of common sense with how to put luggage in overhead bins prevailed with the over-made up chef stewardess threatening to place a case in the hold. | negative |
airline | test | airline_test_90 | We were told we have to pay an extra 39 euros per person due to different flight cost and when we went to a different counter we were charged 20 euros per ticket as ticket amendment costs instead. In all the attitudes of the staff were very unpleasant. | negative |
airline | test | airline_test_91 | On the return flight from Heraklion a cramped airport check-in-area full of returning holiday-makers: as a home-airport for the airline I would expect more than only one check-in being available for two simultaneously departing flights (MUC CDG) resulting in horrible waiting queues. Additionally all passengers includi... | negative |
airline | test | airline_test_92 | I decided to try the business class (club condor) with Aerolineas Argentinas. I regret to says that the business class of American Airlines is much better. The seat at the club condor are ok not flat bed but ok. We were welcomed with orange juice a cheap champagne and candies. The menu says only one appetizer (no choic... | negative |
airline | test | airline_test_93 | Offered two choices by employee: find a "volunteer" to cede his/her seat or get on a later flight. Chose the later. Found out later on this flight that the same thing happened to several other passengers. And this later flight was not full, which seems to explain the "bumping". Maybe a wise move in a profit or manageri... | negative |
airline | test | airline_test_94 | Old aircraft with no Inflight Entertainment this situation bother me so much. There was also a complete lack of interest shown by the cabin crew in their jobs. Very disappointing. The flying experience was not be very good on Premier Class after I bought an upgrade from economy class. | negative |
airline | test | airline_test_95 | 50 am flight from Dublin to Boston. Worst flight I have had. 3 out of 6 hours of my flight was spent having to listen to a toddler with his non-stop and very loud crying which the parents didn't exert much effort to stop on top of a seat that doesn't recline. My back hurts so bad. This is just one of the minor things t... | negative |
airline | test | airline_test_96 | The return trip from Dublin to Boston was not what we usually experience with Aer Lingus. The flight attendants were not helpful. They were slow distributing the snack which turned out to be only drinks didn't offer anyone a snack. They did not hand out blankets. Told passengers to get them themselves. Distributed the ... | negative |
airline | test | airline_test_97 | Flight attendants polite but lacked professionalism as they forgot about handing out wet towels and two or three of them were sleeping in the last row of business class during this very early morning hour departure. This is simply unacceptable. The performance level by the crew was very different from what I have exper... | negative |
airline | test | airline_test_98 | In June after a long flight from PHL to MUC this airline was the only one to drive us around to the plane for Athens in a bus! Recent flight from LCA on 22/8 delayed 35 minutes arrived in Athens with delay. Good old bus to terminal what a pity. Aircraft seating is rather cramped for tall guys covered with plastic leath... | negative |
airline | test | airline_test_99 | The check-in at Sydney was slow and inefficient. There is no online check-in option for this flight and no seats are allocated prior to check-in so though you should only need to be there 2/3 hours before for an international flight I actually was told to get there 4 hours before just to get a decent seat and even then... | negative |
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