source stringclasses 19
values | text listlengths 2 833 | labels listlengths 2 833 | label_description stringclasses 24
values | label_list listlengths 2 151 | split stringclasses 1
value |
|---|---|---|---|---|---|
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Which ATM's can I use to make a withdrawal?",
"I am unable to use my card.",
"Can I top up online?",
"I need my payment in another currency",
"Explain the activation method for this card"
] | [
[
"transaction charged twice"
],
[
"atm support"
],
[
"card not working"
],
[
"top up by cash or cheque"
],
[
"receiving money"
],
[
"activate my card"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"My top-up hasn't gone through",
"I didn't set up the direct debit I have",
"What are the restrictions on auto top-up?"
] | [
[
"pending card payment"
],
[
"pending top up"
],
[
"direct debit payment not recognised"
],
[
"automatic top up"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"How long will a cash withdrawal be pending?",
"I was unable to transfer money to a beneficiary.",
"I am travelling and I was wondering what your exchange rates are",
"How do I find my PIN number?",
"It's requiring me to verify my identity?",
"What's th... | [
[
"transaction charged twice"
],
[
"pending cash withdrawal"
],
[
"beneficiary not allowed"
],
[
"exchange rate"
],
[
"get physical card"
],
[
"why verify identity"
],
[
"why verify identity"
],
[
"fiat currency support"
],
[
"declined cash withdra... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"What do I do if I believe to be a victim of credit card fraud?",
"How much is the charge for a foreign currency exchange?",
"What are the age limits for your service?",
"I still want to use my account but haven't verified is that OK?",
"Which ATMs accept this... | [
[
"pending card payment"
],
[
"compromised card"
],
[
"exchange charge"
],
[
"age limit"
],
[
"why verify identity"
],
[
"atm support"
],
[
"cancel transfer"
],
[
"supported cards and currencies"
],
[
"card linking"
],
[
"card arrival"
],... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I no longer want this can i cancel my purchase?",
"I used my card to top up, but now I don't see the money in my account.",
"Visa and MasterCard, can I get them both?",
"My client was converting their Russian ruble into UK pound currency when they noticed ... | [
[
"transaction charged twice"
],
[
"request refund"
],
[
"topping up by card"
],
[
"visa or mastercard"
],
[
"card payment wrong exchange rate"
],
[
"balance not updated after bank transfer"
],
[
"declined card payment"
],
[
"extra charge on statement"
]... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"There is a single payment on my card which shows as pending.",
"Can you please assist me in Apple Pay, in getting Top Up to work?",
"Why did my cash deposit not show up?",
"My atm withdraw is stillpending",
"What is the extra fee that was added when I used th... | [
[
"pending card payment"
],
[
"pending card payment"
],
[
"apple pay or google pay"
],
[
"balance not updated after cheque or cash deposit"
],
[
"pending cash withdrawal"
],
[
"card payment fee charged"
],
[
"transfer timing"
],
[
"order physical card"
]... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I need to get visa and mastercard",
"How can I hold and exchange fiat currencies?",
"There is a payment with my card which i definitely did not do.",
"What can I and can't do with the disposable cards?",
"Why isn't my refund showing up?",
"I have trans... | [
[
"transaction charged twice"
],
[
"visa or mastercard"
],
[
"fiat currency support"
],
[
"card payment not recognised"
],
[
"disposable card limits"
],
[
"Refund not showing up"
],
[
"compromised card"
],
[
"passcode forgotten"
],
[
"wrong amount ... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Can a friend top up my account",
"I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?",
"Can I do more than 10 transactions with a disposable card?",
"The ATM keeps declining my Transact... | [
[
"pending card payment"
],
[
"topping up by card"
],
[
"balance not updated after cheque or cash deposit"
],
[
"disposable card limits"
],
[
"declined cash withdrawal"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I have a new card and I can't add money to it. I tried about 30 minutes ago and it is still pending. What do I do?",
"What type of card can I use to top up?",
"can I use it in any country?"
] | [
[
"transaction charged twice"
],
[
"pending top up"
],
[
"supported cards and currencies"
],
[
"country support"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Hi, I made a transfer yesterday that I need to reverse. I need to put the money in a different account.",
"I do not understand what this particular direct debit is ?",
"The ATM did not give me my card back?",
"Can you please reactivate my card?",
"I really w... | [
[
"pending card payment"
],
[
"cancel transfer"
],
[
"direct debit payment not recognised"
],
[
"card swallowed"
],
[
"card linking"
],
[
"order physical card"
],
[
"cash withdrawal not recognised"
],
[
"pending card payment"
],
[
"cancel transfer"... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Is there a way to reset the passcode?",
"The ATM wouldn't let me have my money.",
"How long does transfer from the US take?",
"My transfer didn't complete. Why can't I access funds?",
"I've been waiting for over an hour for a top up to go through. How l... | [
[
"transaction charged twice"
],
[
"passcode forgotten"
],
[
"declined cash withdrawal"
],
[
"transfer timing"
],
[
"failed transfer"
],
[
"pending top up"
],
[
"cash withdrawal not recognised"
],
[
"request refund"
],
[
"card acceptance"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"How is this transfer supposed to work? It's not working for me.",
"Can I set the account to auto top-up?",
"Why was an extra charge added when I used my card?",
"My friend would like to send me money. What are the options available to them?"
] | [
[
"pending card payment"
],
[
"failed transfer"
],
[
"automatic top up"
],
[
"card payment fee charged"
],
[
"receiving money"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"What do I do to link my new card?",
"Where did this extra €1 fee on my statement come from?",
"Why can't I buy cryptocurrency on the app?",
"Do you charge for transfers?"
] | [
[
"transaction charged twice"
],
[
"card linking"
],
[
"extra charge on statement"
],
[
"beneficiary not allowed"
],
[
"top up by bank transfer charge"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"My card failed to work when I was shopping in a store",
"Why did I get charged a fee for my card payment?",
"My card hasn't been working when I try to use it.",
"I have a card payment I didn't make",
"I tried to make a payment with my card and it was declined... | [
[
"pending card payment"
],
[
"declined card payment"
],
[
"card payment fee charged"
],
[
"card not working"
],
[
"card payment not recognised"
],
[
"pending card payment"
],
[
"declined cash withdrawal"
],
[
"getting spare card"
],
[
"transfer ti... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money. I don't know what's going on, or why the money is getting into my account--could you please help?",
"I used my pin too man... | [
[
"transaction charged twice"
],
[
"Refund not showing up"
],
[
"pin blocked"
],
[
"topping up by card"
],
[
"cash withdrawal not recognised"
],
[
"unable to verify identity"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Still waiting for transfer to be completed.",
"Where can I go to get my PIN unblocked?",
"Why am I being charged for the same thing twice?"
] | [
[
"pending card payment"
],
[
"transfer not received by recipient"
],
[
"pin blocked"
],
[
"transaction charged twice"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Why was one of my transfers declined?",
"I transferred some money but it hasn't arrived.",
"This isn't fair! I thought transfers could be made for free. I just made a purchase online from abroad and now see some strange fee that I've never seen before.",
... | [
[
"transaction charged twice"
],
[
"declined transfer"
],
[
"transfer not received by recipient"
],
[
"transfer fee charged"
],
[
"card payment wrong exchange rate"
],
[
"edit personal details"
],
[
"transfer fee charged"
],
[
"why verify identity"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I want to know the source of my funds.",
"Please help me figure out the reason for the odd withdrawal amount from my account?",
"I sent money to someone but they haven't gotten it, what's going on?",
"My top up didn't go through",
"How do I go about transferr... | [
[
"pending card payment"
],
[
"verify source of funds"
],
[
"cash withdrawal not recognised"
],
[
"transfer not received by recipient"
],
[
"top up failed"
],
[
"topping up by card"
],
[
"declined cash withdrawal"
],
[
"transfer into account"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Will there be a charge for sending out more cards?",
"Hey I want to get a refund on something I bought, but not sure how to go about it. Can you please just cancel the payment, I have not received the item yet.",
"I want to use my account before identity ver... | [
[
"transaction charged twice"
],
[
"getting spare card"
],
[
"request refund"
],
[
"why verify identity"
],
[
"card payment fee charged"
],
[
"passcode forgotten"
],
[
"failed transfer"
],
[
"pin blocked"
],
[
"order physical card"
],
[
"Re... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"What is the reason why the transfer shows as pending?",
"Card has been received, how will it show up on the app?",
"My throwaway virtual card won't work",
"There was an extra fee when I paid with my card, why was i charged this extra fee?",
"There's a cash wi... | [
[
"pending card payment"
],
[
"pending transfer"
],
[
"card linking"
],
[
"virtual card not working"
],
[
"card payment fee charged"
],
[
"cash withdrawal not recognised"
],
[
"card delivery estimate"
],
[
"card payment not recognised"
],
[
"automa... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"My cash withdrawal says pending, why?",
"How do I transfer money from one bank account to another?",
"Card payment is still pending, why is that the case?",
"I want to deposit funds, what payments are accepted?",
"Should i uninstall the app before i try ... | [
[
"transaction charged twice"
],
[
"pending cash withdrawal"
],
[
"transfer into account"
],
[
"pending card payment"
],
[
"supported cards and currencies"
],
[
"contactless not working"
],
[
"atm support"
],
[
"pending transfer"
],
[
"transfer tim... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"How can I reset my passcode?",
"Where do I find my card PIN?",
"can I use it all over the world?",
"Why is the exchange rate on my card wrong?",
"I can't log into my account because I lost my password",
"What does it mean if my payment has been reverted?",
... | [
[
"pending card payment"
],
[
"passcode forgotten"
],
[
"get physical card"
],
[
"country support"
],
[
"card payment wrong exchange rate"
],
[
"passcode forgotten"
],
[
"reverted card payment?"
],
[
"balance not updated after cheque or cash deposit"
],
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.",
"I am seeing in the App a some cash withdrawal that does not belong to me",
"When will it be delivered to the US?"... | [
[
"transaction charged twice"
],
[
"top up reverted"
],
[
"cash withdrawal not recognised"
],
[
"card delivery estimate"
],
[
"card not working"
],
[
"verify source of funds"
],
[
"declined card payment"
],
[
"card acceptance"
],
[
"beneficiary not... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I need money put into this account from another one.",
"I'm not sure where this charge came from.",
"can i get a physical card online",
"How much longer is it going to take to get my new card?",
"Hi, I sent a payment to the wrong account number - can you canc... | [
[
"pending card payment"
],
[
"transfer into account"
],
[
"card payment not recognised"
],
[
"order physical card"
],
[
"card arrival"
],
[
"cancel transfer"
],
[
"exchange rate"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I need an accurate exchange rate, when I make my withdrawals.",
"How do I verify the top up?",
"When will my refund come through",
"I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you ... | [
[
"transaction charged twice"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"verify top up"
],
[
"Refund not showing up"
],
[
"top up reverted"
],
[
"request refund"
],
[
"disposable card limits"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Can I get information on the identity checks?",
"I noticed that i got charged extra for using the card.",
"If I exchange foreign currency, are there any other charges?",
"I have made a payment by my card, and its still pending since a long time. Could you pleas... | [
[
"pending card payment"
],
[
"verify my identity"
],
[
"card payment fee charged"
],
[
"exchange charge"
],
[
"pending card payment"
],
[
"lost or stolen phone"
],
[
"supported cards and currencies"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"The app doesn't think it's me.",
"My transfer didn't arrive to the recipient",
"What is wrong with my top-up?",
"Can I activate my card with the app?",
"I tried to get gas but my money was gone!",
"I must make a transfer from China and it is urgent. Ho... | [
[
"transaction charged twice"
],
[
"unable to verify identity"
],
[
"transfer not received by recipient"
],
[
"pending top up"
],
[
"activate my card"
],
[
"topping up by card"
],
[
"transfer timing"
],
[
"balance not updated after cheque or cash deposit"
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I am entering my passcode but getting an error.",
"how do i get a refund for a direct debit payment i didn't make",
"I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?",
"I think the top up failed",
"Can I use my virtual c... | [
[
"pending card payment"
],
[
"passcode forgotten"
],
[
"direct debit payment not recognised"
],
[
"pending cash withdrawal"
],
[
"top up failed"
],
[
"virtual card not working"
],
[
"terminate account"
],
[
"cash withdrawal not recognised"
],
[
"R... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"After making a payment with my card it doesn't seem to have worked. It's just showing to be pending. When will this actually be going through?",
"Does the package with my card have tracking?",
"Was there a number to track that I could get?"
] | [
[
"transaction charged twice"
],
[
"pending card payment"
],
[
"card arrival"
],
[
"card arrival"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"How long will a transfer be pending for?",
"What do you do to transfer money to my account?",
"I need to transfer money into this account from my other bank account.",
"I hope to get a Visa card",
"Why did my top-up fail?",
"Do I need to do anything? My pho... | [
[
"pending card payment"
],
[
"pending transfer"
],
[
"transfer into account"
],
[
"transfer into account"
],
[
"visa or mastercard"
],
[
"top up failed"
],
[
"lost or stolen phone"
],
[
"pending card payment"
],
[
"top up failed"
],
[
"ver... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"unhappy with service need to delete account",
"What's the process for terminating an account?",
"What is the process to activate a card",
"I found my card again. Can I put it back into the app?",
"THere is some cash that is showing up on my app.",
"The... | [
[
"transaction charged twice"
],
[
"terminate account"
],
[
"terminate account"
],
[
"activate my card"
],
[
"card linking"
],
[
"cash withdrawal not recognised"
],
[
"balance not updated after cheque or cash deposit"
],
[
"exchange charge"
],
[
"r... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Show me where to order my card.",
"Can I edit my personal details?",
"What do you use to figure out the exchange rate for the card?",
"I need to change my data.",
"My wallet isn't showing my top-up, did I do something wrong?",
"Your system is broken. My tra... | [
[
"pending card payment"
],
[
"order physical card"
],
[
"edit personal details"
],
[
"exchange rate"
],
[
"edit personal details"
],
[
"topping up by card"
],
[
"failed transfer"
],
[
"Refund not showing up"
],
[
"automatic top up"
],
[
"v... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"What flat currencies do you use for holding and exchanges.",
"Please list the countries you support.",
"I bought something abroad and the exchange rate applied is wrong",
"Is the identity check part of bank policy?",
"Can you tell me your exchange rates?... | [
[
"transaction charged twice"
],
[
"fiat currency support"
],
[
"country support"
],
[
"card payment wrong exchange rate"
],
[
"why verify identity"
],
[
"exchange rate"
],
[
"verify top up"
],
[
"unable to verify identity"
],
[
"pending transfer"
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I just deposited cash to my account and can't find it!",
"I withdrew cash and I think the exchange rate is wrong.",
"The card has suffered a security breach.",
"I'm not sure where this charge came from.",
"Are there top up charges for US cards?",
"What curr... | [
[
"pending card payment"
],
[
"balance not updated after cheque or cash deposit"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"compromised card"
],
[
"card payment not recognised"
],
[
"top up by card charge"
],
[
"fiat currency support"
],
[
"pendi... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Do I have to pay for a physical card?",
"If i want to change my pin number can I directly from an ATM?",
"How do I fix my card if it is broken?",
"How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen... | [
[
"transaction charged twice"
],
[
"order physical card"
],
[
"change pin"
],
[
"card not working"
],
[
"balance not updated after bank transfer"
],
[
"card payment wrong exchange rate"
],
[
"getting spare card"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"What's your refund policy if I bought an item from you?",
"What should I do after I've moved and need to update my personal details?",
"Why did you give me so little currency?",
"My Google pay top up isn't working. Help.",
"Says that my top-up is incomplete?"... | [
[
"pending card payment"
],
[
"request refund"
],
[
"edit personal details"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"apple pay or google pay"
],
[
"pending top up"
],
[
"card payment not recognised"
],
[
"declined cash withdrawal"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you please fix this for me quickly?",
"I have been doing some online shopping, but when checking out, it k... | [
[
"transaction charged twice"
],
[
"reverted card payment?"
],
[
"declined transfer"
],
[
"pending top up"
],
[
"automatic top up"
],
[
"exchange via app"
],
[
"card linking"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?",
"I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure tha... | [
[
"pending card payment"
],
[
"change pin"
],
[
"transfer not received by recipient"
],
[
"wrong amount of cash received"
],
[
"exchange rate"
],
[
"exchange via app"
],
[
"beneficiary not allowed"
],
[
"top up failed"
],
[
"failed transfer"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"do i need to wait for my card before i get pin",
"what are limits to top up",
"Can my job deposit my wages directly into the account.",
"I need a disposable virtual card.",
"When I was drunk I got my card stuck in your machine because i mis-typed my PIN.... | [
[
"transaction charged twice"
],
[
"get physical card"
],
[
"top up limits"
],
[
"receiving money"
],
[
"get disposable virtual card"
],
[
"pin blocked"
],
[
"why verify identity"
],
[
"top up failed"
],
[
"cancel transfer"
],
[
"top up fai... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"How long does it take for a transfer to finish pending?",
"How can get a Visa card?",
"Why is this payment pending?",
"Can I get a new card even though I am in China?",
"Why is my exchange rate wrong?",
"your company is awful, i would like to delete my acco... | [
[
"pending card payment"
],
[
"pending transfer"
],
[
"visa or mastercard"
],
[
"pending card payment"
],
[
"card about to expire"
],
[
"card payment wrong exchange rate"
],
[
"terminate account"
],
[
"card about to expire"
],
[
"beneficiary not al... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?",
"how can i add money from my amex card",
"Please can i get a disposable virtual card as well?",
"... | [
[
"transaction charged twice"
],
[
"wrong amount of cash received"
],
[
"supported cards and currencies"
],
[
"get disposable virtual card"
],
[
"cancel transfer"
],
[
"cash withdrawal charge"
],
[
"declined card payment"
],
[
"terminate account"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"where is the code for verifying the top up card?",
"What cash stations take this card?",
"I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for.",
"Can you tell me the status of my new card?",
"I hav... | [
[
"pending card payment"
],
[
"verify top up"
],
[
"atm support"
],
[
"wrong amount of cash received"
],
[
"lost or stolen card"
],
[
"extra charge on statement"
],
[
"transfer timing"
],
[
"getting virtual card"
],
[
"automatic top up"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Why did you revert my top-up?",
"I have an American Express that I'd like to add money to my account with.",
"How long do bank transfers take to clear",
"Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Ca... | [
[
"transaction charged twice"
],
[
"top up reverted"
],
[
"supported cards and currencies"
],
[
"balance not updated after bank transfer"
],
[
"top up reverted"
],
[
"disposable card limits"
],
[
"pending transfer"
],
[
"topping up by card"
],
[
"b... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I'd like to use my American Express to place money into my account.",
"I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?",
"why hasn't my cash arrived yet from my che... | [
[
"pending card payment"
],
[
"supported cards and currencies"
],
[
"declined card payment"
],
[
"balance not updated after cheque or cash deposit"
],
[
"card about to expire"
],
[
"order physical card"
],
[
"apple pay or google pay"
],
[
"activate my card... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Explain how to verify my identity?",
"Is it on purpose that my payment has been returned to my account?",
"What was the $1 charge for on my statement?",
"My identity can't be verified for some reason"
] | [
[
"transaction charged twice"
],
[
"verify my identity"
],
[
"reverted card payment?"
],
[
"extra charge on statement"
],
[
"unable to verify identity"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"What number of times can I top-up?",
"What do I have to do to cancel a transfer?",
"The exchange rate for case abroad is applied wrong.",
"Why was there a fee with my cash withdrawal?",
"Are you Visa or Mastercard?",
"What's wrong with my card? The clerk at... | [
[
"pending card payment"
],
[
"top up limits"
],
[
"cancel transfer"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"cash withdrawal charge"
],
[
"visa or mastercard"
],
[
"card not working"
],
[
"beneficiary not allowed"
],
[
"declined card p... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Where should I look for my PIN number at?",
"How much does it cost for additional cards?",
"The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?",
"Why did my card payment... | [
[
"transaction charged twice"
],
[
"get physical card"
],
[
"getting spare card"
],
[
"declined cash withdrawal"
],
[
"declined card payment"
],
[
"direct debit payment not recognised"
],
[
"exchange rate"
],
[
"balance not updated after bank transfer"
]... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?",
"There is a payment showing that I know I didn't make. I didn't use my card that ... | [
[
"pending card payment"
],
[
"Refund not showing up"
],
[
"direct debit payment not recognised"
],
[
"pending transfer"
],
[
"age limit"
],
[
"country support"
],
[
"beneficiary not allowed"
],
[
"exchange charge"
],
[
"cash withdrawal not recogni... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Help me find the transfer that I did.",
"A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?",
"How many cards can I have?",
"I want a card, but I'm not in the UK- can I get one still?",
"How can I ... | [
[
"transaction charged twice"
],
[
"balance not updated after bank transfer"
],
[
"disposable card limits"
],
[
"getting spare card"
],
[
"country support"
],
[
"cancel transfer"
],
[
"lost or stolen phone"
],
[
"transfer into account"
],
[
"automa... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Can I choose whether I receive a Visa or a Mastercard card?",
"How old does my daughter need to be to have her own account?",
"I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all o... | [
[
"pending card payment"
],
[
"visa or mastercard"
],
[
"age limit"
],
[
"cash withdrawal charge"
],
[
"balance not updated after cheque or cash deposit"
],
[
"top up failed"
],
[
"cash withdrawal not recognised"
],
[
"declined transfer"
],
[
"card... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I'd like to transfer funds using my credit card.",
"Can exchanged be made to EUR?",
"Why has my payment not transferred?",
"Why is the transaction to my friend still pending?"
] | [
[
"transaction charged twice"
],
[
"topping up by card"
],
[
"fiat currency support"
],
[
"failed transfer"
],
[
"transfer not received by recipient"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Will I be charged if I add more cards to the account?",
"I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?",
"Can I make transfers before my identity verification?",
"I am still waiti... | [
[
"pending card payment"
],
[
"getting spare card"
],
[
"transfer fee charged"
],
[
"why verify identity"
],
[
"pending transfer"
],
[
"country support"
],
[
"pending transfer"
],
[
"cash withdrawal not recognised"
],
[
"why verify identity"
],
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Where can I locate my card PIN?",
"How do you find the exchange rate?",
"I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere. Is it being held up for some reason? I should have seen a ne... | [
[
"transaction charged twice"
],
[
"get physical card"
],
[
"exchange rate"
],
[
"balance not updated after cheque or cash deposit"
],
[
"wrong amount of cash received"
],
[
"reverted card payment?"
],
[
"pending transfer"
],
[
"card arrival"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Are there going to be fees from adding money with an international card?",
"How old do you need to be to use the banks services?",
"How do I create a disposable virtual card?"
] | [
[
"pending card payment"
],
[
"top up by card charge"
],
[
"age limit"
],
[
"get disposable virtual card"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I bough an item and the exchange rate was incorrect.",
"What happens if I forget my PIN?",
"I need to change my personal details in my account.",
"After my checque or cash deposit, my balance didn't update.",
"Why was my PIN blocked?",
"How long until ... | [
[
"transaction charged twice"
],
[
"card payment wrong exchange rate"
],
[
"pin blocked"
],
[
"edit personal details"
],
[
"balance not updated after cheque or cash deposit"
],
[
"pin blocked"
],
[
"card delivery estimate"
],
[
"card delivery estimate"
]... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Why isn't my cash deposit showing up in my account? I deposited it this morning.",
"I would like to exchange currencies on the app. How do I do this?",
"Why is the payment I made still pending?",
"The card PIN is not visible anywhere?",
"I'm trying to activat... | [
[
"pending card payment"
],
[
"balance not updated after cheque or cash deposit"
],
[
"exchange via app"
],
[
"pending card payment"
],
[
"get physical card"
],
[
"automatic top up"
],
[
"compromised card"
],
[
"terminate account"
],
[
"atm support... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?",
"I contacted the seller and he won't respond. Please just refund me my ... | [
[
"transaction charged twice"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"Refund not showing up"
],
[
"apple pay or google pay"
],
[
"balance not updated after bank transfer"
],
[
"card payment fee charged"
],
[
"exchange rate"
],
[
"request refun... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Why am I getting a fee on a card payment?",
"How do I know where my funds come from?",
"My transfer to an account failed."
] | [
[
"pending card payment"
],
[
"card payment fee charged"
],
[
"verify source of funds"
],
[
"beneficiary not allowed"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Is there a limit to how much I can top up?",
"Is it possible to top up by card?",
"Where did my extra fee for the transfer come from?",
"Why was there an extra charge when I transferred money?",
"My payment has an incorrect exchange rate.",
"What is th... | [
[
"transaction charged twice"
],
[
"top up limits"
],
[
"topping up by card"
],
[
"transfer fee charged"
],
[
"transfer fee charged"
],
[
"card payment wrong exchange rate"
],
[
"top up by card charge"
],
[
"verify top up"
],
[
"card swallowed"
]... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Will I get Visa or MasterCard?",
"I want to transfer money with my credit card.",
"I did a cash deposit to my account but it doesn't show up",
"Could you please put a freeze on my card? There are some payments on it that I don't know where they came from.",
... | [
[
"pending card payment"
],
[
"visa or mastercard"
],
[
"topping up by card"
],
[
"balance not updated after cheque or cash deposit"
],
[
"card payment not recognised"
],
[
"lost or stolen phone"
],
[
"cash withdrawal charge"
],
[
"card not working"
],
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I need to set up an account for my daughter, how would I do that?",
"This exchange rate on my purchase is wrong."
] | [
[
"transaction charged twice"
],
[
"age limit"
],
[
"card payment wrong exchange rate"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"how long does it take to reflect in my balance a top up",
"Are there any charges for topping up my card?"
] | [
[
"pending card payment"
],
[
"pending top up"
],
[
"top up by card charge"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Where did the money I deposit go??",
"I purchased something abroad, and the exchange rate that was applied was wrong.",
"I need to know what these extra charges are on my statement?"
] | [
[
"transaction charged twice"
],
[
"balance not updated after cheque or cash deposit"
],
[
"card payment wrong exchange rate"
],
[
"extra charge on statement"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Where can I find how to change my name?",
"I feel as though I have been over charged for the exchange rate on my payment on last Saturday.",
"I would like to get an item refunded",
"I have been charged two times for one transaction.",
"Where do I order additi... | [
[
"pending card payment"
],
[
"edit personal details"
],
[
"card payment wrong exchange rate"
],
[
"request refund"
],
[
"transaction charged twice"
],
[
"getting spare card"
],
[
"cancel transfer"
],
[
"top up by cash or cheque"
],
[
"fiat currenc... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I don't see a refund in my account.",
"I did not set up a direct debit I have",
"I need to reset my passcode, this one isn't working",
"Which US cards have top up charges?",
"Why didn't my card payment work?",
"Instruct me how to reset the passcode.",
... | [
[
"transaction charged twice"
],
[
"Refund not showing up"
],
[
"direct debit payment not recognised"
],
[
"passcode forgotten"
],
[
"top up by card charge"
],
[
"declined card payment"
],
[
"passcode forgotten"
],
[
"supported cards and currencies"
],
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?",
"Is there a top-up limit?",
"Why didn't my top up work?",
"The cash abroad exchange rate is applied wrong.",
"There... | [
[
"pending card payment"
],
[
"transfer not received by recipient"
],
[
"top up limits"
],
[
"top up reverted"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"direct debit payment not recognised"
],
[
"unable to verify identity"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Should I order a new card before I freeze my original one?",
"The exchange rate for my cash withdrawal was incorrect",
"My card hasn't came in the mail yet?",
"I forgot the passcode on my app.",
"what is the fee for topping up by card?",
"can i get a c... | [
[
"transaction charged twice"
],
[
"compromised card"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"card arrival"
],
[
"passcode forgotten"
],
[
"top up by card charge"
],
[
"country support"
],
[
"lost or stolen card"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Is there a reason my payments are pending?",
"My card payment has been on pending forever. What is the problem? It should have gone through at some time by now.",
"There is a duplicate payment on my card. Why?",
"My top up did not show up as shown and my money ... | [
[
"pending card payment"
],
[
"pending card payment"
],
[
"pending card payment"
],
[
"transaction charged twice"
],
[
"top up reverted"
],
[
"disposable card limits"
],
[
"verify source of funds"
],
[
"extra charge on statement"
],
[
"pin blocked"... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I would like to request a card.",
"Are there virtual disposable cards?",
"I topped up but the app denied it",
"How do I replace a card that's going to expire?",
"Can i use this card at any store?",
"Why wasn't my top-up accepted and where did that mone... | [
[
"transaction charged twice"
],
[
"order physical card"
],
[
"get disposable virtual card"
],
[
"top up failed"
],
[
"card about to expire"
],
[
"card acceptance"
],
[
"top up reverted"
],
[
"transfer timing"
],
[
"reverted card payment?"
],
[... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Why can't I see a transfer to my account?",
"I tried to top up, but it didn't finish.",
"My cash withdrawal was not entirely complete",
"When can I use money sent to my account?",
"There has a recent suspicious withdrawal on my bank account. Is it possible to... | [
[
"pending card payment"
],
[
"balance not updated after bank transfer"
],
[
"pending top up"
],
[
"wrong amount of cash received"
],
[
"transfer timing"
],
[
"cash withdrawal not recognised"
],
[
"age limit"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I don't know what's wrong with my card, but it has not worked at multiple places today.",
"Will I get Visa or MasterCard?"
] | [
[
"transaction charged twice"
],
[
"card not working"
],
[
"visa or mastercard"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I'm waiting for the ID verification to go through still, so is it too soon to use my account?",
"There is a direct debit payment I don't recognize."
] | [
[
"pending card payment"
],
[
"why verify identity"
],
[
"direct debit payment not recognised"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Is going to a bank only way to change my PIN?",
"I think you reverted my top up.",
"My transfer seems to be too expensive.",
"I deposited some cash but it hasn't shown up in my account yet, what's going on?",
"Where is my money transfer?",
"The exchang... | [
[
"transaction charged twice"
],
[
"change pin"
],
[
"top up reverted"
],
[
"transfer fee charged"
],
[
"balance not updated after cheque or cash deposit"
],
[
"transfer timing"
],
[
"card payment wrong exchange rate"
],
[
"pin blocked"
],
[
"Refun... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Why was I denied the option to transfer money to a selected beneficiary?",
"I would like to know which fiat currencies are recognized by your organization.",
"Where can I edit personal details?",
"When will a refund post to my account?",
"Hello, a few days ag... | [
[
"pending card payment"
],
[
"beneficiary not allowed"
],
[
"fiat currency support"
],
[
"edit personal details"
],
[
"Refund not showing up"
],
[
"transfer not received by recipient"
],
[
"transfer into account"
],
[
"topping up by card"
],
[
"pa... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"My card has an issue, the payment has been deferred.",
"My disposable virtual card was rejected.",
"Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?"... | [
[
"transaction charged twice"
],
[
"reverted card payment?"
],
[
"virtual card not working"
],
[
"top up failed"
],
[
"passcode forgotten"
],
[
"transfer not received by recipient"
],
[
"top up by cash or cheque"
],
[
"exchange via app"
],
[
"pendi... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"What are the rules for a top-up?",
"I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??",
"What are the exchange rates?",
"I can't fin... | [
[
"pending card payment"
],
[
"top up limits"
],
[
"top up reverted"
],
[
"exchange rate"
],
[
"get physical card"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?",
"Can you help me get a disposable virtual card?",
"How can I locate the virtual card?",
"I saw that my transfer was declined.",
"Do I have to change... | [
[
"transaction charged twice"
],
[
"card linking"
],
[
"get disposable virtual card"
],
[
"getting virtual card"
],
[
"declined transfer"
],
[
"change pin"
],
[
"pending transfer"
],
[
"fiat currency support"
],
[
"automatic top up"
],
[
"v... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"How do i secure a top-up card?",
"I live in Germany. Is that one of the countries you are in? What other countries are you in?",
"Why did the transfer fail when I attempted to do it earlier?",
"Will I be able to get both a visa and a mastercard?",
"I tried to... | [
[
"pending card payment"
],
[
"verify top up"
],
[
"country support"
],
[
"failed transfer"
],
[
"visa or mastercard"
],
[
"declined cash withdrawal"
],
[
"card about to expire"
],
[
"direct debit payment not recognised"
],
[
"transfer timing"
],... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"How long will my cash withdrawal take",
"I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?",
"How can I verify my identity?",
"Why can't I transfer money to a ben... | [
[
"transaction charged twice"
],
[
"pending cash withdrawal"
],
[
"declined transfer"
],
[
"verify my identity"
],
[
"beneficiary not allowed"
],
[
"disposable card limits"
],
[
"terminate account"
],
[
"edit personal details"
],
[
"fiat currency s... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Can I set automatic top ups?",
"Today I noticed a charge for an ATM withdrawal on my account. Can you please fix this? It's supposed to be no charge.",
"is there a way to fix my top up"
] | [
[
"pending card payment"
],
[
"automatic top up"
],
[
"cash withdrawal charge"
],
[
"top up failed"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I don't have a virtual card - how do I get one?",
"If I don't have much money in the account can I auto top-up?",
"What is necessary for the identity verification?",
"My app shows a direct debit that isn't mine.",
"There was just a withdrawal but it wasn... | [
[
"transaction charged twice"
],
[
"getting virtual card"
],
[
"automatic top up"
],
[
"verify my identity"
],
[
"direct debit payment not recognised"
],
[
"cash withdrawal not recognised"
],
[
"pending transfer"
],
[
"declined cash withdrawal"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Pending still shows on this transfer, why?",
"Can I transfer money using the SWIFT service?",
"Why are my transfers getting declined?",
"Today I was out eating and my card was declined. Why's that?",
"How much am I allowed to top-up?",
"Hello, I tried to ta... | [
[
"pending card payment"
],
[
"pending transfer"
],
[
"top up by bank transfer charge"
],
[
"declined transfer"
],
[
"card not working"
],
[
"top up limits"
],
[
"pending cash withdrawal"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Why can't I transfer to an account?",
"What is the wait time until money reaches my account?",
"I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times... | [
[
"transaction charged twice"
],
[
"beneficiary not allowed"
],
[
"transfer timing"
],
[
"declined transfer"
],
[
"virtual card not working"
],
[
"Refund not showing up"
],
[
"cash withdrawal not recognised"
],
[
"card delivery estimate"
],
[
"orde... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Can I trace where my funds came from?",
"Why won't my transfer to another account work?",
"Help! I think someone has made a cash withdrawal with my card!",
"There was a problem with the exchange rate on a purchase.",
"My card appears to have never arrived?",
... | [
[
"pending card payment"
],
[
"verify source of funds"
],
[
"beneficiary not allowed"
],
[
"cash withdrawal not recognised"
],
[
"card payment wrong exchange rate"
],
[
"card arrival"
],
[
"top up limits"
],
[
"contactless not working"
],
[
"card p... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"It won't let me prove my identity.",
"I draw out money from your ATM during holidays, and was charged insanely. I wouldn't have done it, if i had a little sense about the shocking charges.",
"I tried to buy something and it was declined and my transfers keep... | [
[
"transaction charged twice"
],
[
"unable to verify identity"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"declined transfer"
],
[
"card acceptance"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"my virtual card has not came yet!",
"I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.",
"Why did my payment get declined?",
"Can I top-up automatically?",
"How can I transfer some money into a foreign account?",
"Wh... | [
[
"pending card payment"
],
[
"getting virtual card"
],
[
"card linking"
],
[
"declined transfer"
],
[
"automatic top up"
],
[
"transfer into account"
],
[
"age limit"
],
[
"compromised card"
],
[
"order physical card"
],
[
"balance not upd... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"i need to trace a deposit",
"I'm in China and really need a new card.",
"The wrong exchange rate was applied to me while pulling out cash.",
"Why is there an identify check?",
"Can I use my card while on vacation overseas?",
"How come I did not get a v... | [
[
"transaction charged twice"
],
[
"verify source of funds"
],
[
"card about to expire"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"why verify identity"
],
[
"card acceptance"
],
[
"getting virtual card"
],
[
"passcode forgotten"
],
[
"dec... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Will you charge an extra fee for top ups?",
"The app doesn't think it's me.",
"If my card payment isn't working what do I do?",
"How can I link the new card?",
"Can I use my account now, even though my identity verification has not gone through yet?",
"I wa... | [
[
"pending card payment"
],
[
"top up by card charge"
],
[
"unable to verify identity"
],
[
"declined card payment"
],
[
"card linking"
],
[
"why verify identity"
],
[
"declined transfer"
],
[
"card arrival"
],
[
"beneficiary not allowed"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"The app shows Direct Debit payments that I didn't make",
"In my app, a direct debit payment I didn't do shows in my app",
"I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM... | [
[
"transaction charged twice"
],
[
"direct debit payment not recognised"
],
[
"direct debit payment not recognised"
],
[
"wrong amount of cash received"
],
[
"direct debit payment not recognised"
],
[
"unable to verify identity"
],
[
"extra charge on statement"
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I thought transfers were free of charge. I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed.",
"How long does it take to get a refund on something I bought?",
"My statement shows an extra fee - what is it?",
"What trans... | [
[
"pending card payment"
],
[
"transfer fee charged"
],
[
"request refund"
],
[
"extra charge on statement"
],
[
"transfer into account"
],
[
"declined transfer"
],
[
"why verify identity"
],
[
"terminate account"
],
[
"pin blocked"
],
[
"r... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"How do I add money to my card?",
"The card is non-functional.",
"My phone was stolen, help!",
"Why was I charged an extra fee when doing a transfer?",
"Do I have to go to an actual bank to change my PIN?",
"The ATM didn't give me the full requested amo... | [
[
"transaction charged twice"
],
[
"topping up by card"
],
[
"card not working"
],
[
"lost or stolen phone"
],
[
"transfer fee charged"
],
[
"change pin"
],
[
"wrong amount of cash received"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I would like to return my purchases",
"Do I have to go to an actual bank to change my PIN?",
"Why are my withdrawals suddenly being declined?",
"I want to get a Visa and Mastercard, is it possible to get both from you?",
"Why does it still charge me even thou... | [
[
"pending card payment"
],
[
"request refund"
],
[
"change pin"
],
[
"declined cash withdrawal"
],
[
"visa or mastercard"
],
[
"pending cash withdrawal"
],
[
"cash withdrawal not recognised"
],
[
"pending transfer"
],
[
"visa or mastercard"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"What do you require for identity verification?",
"I'm not able to withdraw money from the ATM but I'm not sure why.",
"How can I use my credit card to transfer money?",
"HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT?",
"When I got cash I believe that the ... | [
[
"transaction charged twice"
],
[
"verify my identity"
],
[
"declined cash withdrawal"
],
[
"topping up by card"
],
[
"transfer into account"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"Refund not showing up"
],
[
"activate my card"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me.",
"My transfer into my account isn't showing up.",
"Is it possible to get a new card in China?",
"Ar... | [
[
"pending card payment"
],
[
"direct debit payment not recognised"
],
[
"balance not updated after bank transfer"
],
[
"card about to expire"
],
[
"change pin"
],
[
"transfer into account"
],
[
"exchange charge"
],
[
"declined cash withdrawal"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I cannot find my refund on my statement.",
"Can you tell me the cost of a transfer?",
"what can I do if I got my American Express in Apple Bay but top up is not working?",
"I think there's been an unauthorized cash withdrawal from my account.",
"How long... | [
[
"transaction charged twice"
],
[
"Refund not showing up"
],
[
"top up by bank transfer charge"
],
[
"apple pay or google pay"
],
[
"cash withdrawal not recognised"
],
[
"balance not updated after bank transfer"
],
[
"compromised card"
],
[
"transfer fee ... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent",
"The contactless payments are not working.",
"how do i get a pin for my card",
"Can I use my c... | [
[
"pending card payment"
],
[
"request refund"
],
[
"contactless not working"
],
[
"get physical card"
],
[
"atm support"
],
[
"supported cards and currencies"
],
[
"order physical card"
],
[
"lost or stolen card"
],
[
"pending top up"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"There is a payment that has not processed.",
"I only got some of the cash I requested from the ATM",
"I am interested in a Visa or Mastercard. Do you offer them?",
"The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now clo... | [
[
"transaction charged twice"
],
[
"pending card payment"
],
[
"wrong amount of cash received"
],
[
"visa or mastercard"
],
[
"card swallowed"
],
[
"failed transfer"
],
[
"getting spare card"
],
[
"extra charge on statement"
],
[
"passcode forgotte... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I have an account that is empty of funds. Can I transfer some from another bank?",
"Why is my 'top up' not showing up in my wallet?",
"Can you tell me what currencies I can use to add money?"
] | [
[
"pending card payment"
],
[
"transfer into account"
],
[
"topping up by card"
],
[
"supported cards and currencies"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"How do I terminate my account.",
"Is the EUR accepted for exchanges?",
"Card payment didn't go through.",
"Why did I get charged a fee for my card payment?",
"I transferred money but the balance did not update.",
"Help, I don't see my money i just adde... | [
[
"transaction charged twice"
],
[
"terminate account"
],
[
"fiat currency support"
],
[
"declined card payment"
],
[
"card payment fee charged"
],
[
"balance not updated after bank transfer"
],
[
"pending top up"
],
[
"card about to expire"
],
[
"... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Is it possible to exchange USD and GBP on the app?",
"Can this app be used to exchange currencies?",
"What should I do if my smart phone is lost or stolen?",
"My latest payment was declined! What happened! I was told everything had been resolved and was back to... | [
[
"pending card payment"
],
[
"exchange via app"
],
[
"exchange via app"
],
[
"lost or stolen phone"
],
[
"declined card payment"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
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