Dataset Preview
The full dataset viewer is not available (click to read why). Only showing a preview of the rows.
The dataset generation failed because of a cast error
Error code: DatasetGenerationCastError
Exception: DatasetGenerationCastError
Message: An error occurred while generating the dataset
All the data files must have the same columns, but at some point there are 1 new columns ({'Instruction'})
This happened while the csv dataset builder was generating data using
zip://Datasets/ERS_genai_1707401135.csv::/tmp/hf-datasets-cache/medium/datasets/86530492458941-config-parquet-and-info-Kushala-newestdoc-544d4269/downloads/02cd039ca67a44713260374def9338a24a7523316796e2122fb928fedd74fe94
Please either edit the data files to have matching columns, or separate them into different configurations (see docs at https://hf.co/docs/hub/datasets-manual-configuration#multiple-configurations)
Traceback: Traceback (most recent call last):
File "/src/services/worker/.venv/lib/python3.9/site-packages/datasets/builder.py", line 2013, in _prepare_split_single
writer.write_table(table)
File "/src/services/worker/.venv/lib/python3.9/site-packages/datasets/arrow_writer.py", line 585, in write_table
pa_table = table_cast(pa_table, self._schema)
File "/src/services/worker/.venv/lib/python3.9/site-packages/datasets/table.py", line 2302, in table_cast
return cast_table_to_schema(table, schema)
File "/src/services/worker/.venv/lib/python3.9/site-packages/datasets/table.py", line 2256, in cast_table_to_schema
raise CastError(
datasets.table.CastError: Couldn't cast
Response: string
Instruction: string
-- schema metadata --
pandas: '{"index_columns": [{"kind": "range", "name": null, "start": 0, "' + 500
to
{'Response': Value(dtype='string', id=None)}
because column names don't match
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/src/services/worker/src/worker/job_runners/config/parquet_and_info.py", line 1396, in compute_config_parquet_and_info_response
parquet_operations = convert_to_parquet(builder)
File "/src/services/worker/src/worker/job_runners/config/parquet_and_info.py", line 1045, in convert_to_parquet
builder.download_and_prepare(
File "/src/services/worker/.venv/lib/python3.9/site-packages/datasets/builder.py", line 1029, in download_and_prepare
self._download_and_prepare(
File "/src/services/worker/.venv/lib/python3.9/site-packages/datasets/builder.py", line 1124, in _download_and_prepare
self._prepare_split(split_generator, **prepare_split_kwargs)
File "/src/services/worker/.venv/lib/python3.9/site-packages/datasets/builder.py", line 1884, in _prepare_split
for job_id, done, content in self._prepare_split_single(
File "/src/services/worker/.venv/lib/python3.9/site-packages/datasets/builder.py", line 2015, in _prepare_split_single
raise DatasetGenerationCastError.from_cast_error(
datasets.exceptions.DatasetGenerationCastError: An error occurred while generating the dataset
All the data files must have the same columns, but at some point there are 1 new columns ({'Instruction'})
This happened while the csv dataset builder was generating data using
zip://Datasets/ERS_genai_1707401135.csv::/tmp/hf-datasets-cache/medium/datasets/86530492458941-config-parquet-and-info-Kushala-newestdoc-544d4269/downloads/02cd039ca67a44713260374def9338a24a7523316796e2122fb928fedd74fe94
Please either edit the data files to have matching columns, or separate them into different configurations (see docs at https://hf.co/docs/hub/datasets-manual-configuration#multiple-configurations)Need help to make the dataset viewer work? Make sure to review how to configure the dataset viewer, and open a discussion for direct support.
Response string |
|---|
AION: “SWITCH ON AI” |
Industry Challenges & Solution using AION
Challenges HCL AION Advantage
Dev elopment of ML Models takes long
time & need specialized skill setEmpower people in organization whether Technical (Working in code) or Business (Low
code/No code) to create ML Models
Data needed for building ML Models ... |
complete pipeline from raw dataset ingestion to deployable machine learning model with low-code/no -code approach. AION
Includes the following sub-processes:
•Data exploration, insights generation and transformation (Data Engineering)
•Machine learning, deep learning and artificial intelligenc... |
AION Business Benefits
Productivity
Improvement of Data
Scientists in ML Model
development timeML models helping in
Operational effciencyWider analytics
adaptability across
organization helping in
providing more insights
INGESTOR
Data Ingestion
Hooks to consume
data from disparate
sourcesAION Compon... |
AION Differentiators
Integrate with any digital
platform and provide analytics
as a service
ML as a code (MLaC)
available for expert data
scientists & easier
maintenanceModel & Prediction
ExplainabilitySingle platform providing
services to convert raw data
into insights & value
Easy integration with di... |
www.hcltech.com
HCL Technologies (HCL) empowers global enterprises with technology for the next decade today. HCL’s Mode 1-2-3 strategy,
through its deep -domain industry expertise, customer -centricity and entrepreneurial culture of ideapreneurship
enables
businesses to transform into next -ge... |
dashboards for QoS Analysis, Degraded QoS and Statistical insights.
Predictive Analytics included quality -based traffc patterns, forecasts of
error rates, noise and signal strengths.
Customer
Order
ForecastingA leading telecom service provider wanted to automate order volume and
trend monitori... |
Copyright © 2021 HCL Technologies Limited | www.hcltech.comAION –Switch ON AI
Roadmap
Navin Saini |
FY24AION v4.0
Edge ML &
Federated ML
✓Distributed Learning for Faster
Training of ML Models
✓Federated Learning to address issues
like data privacy, data security &
access rights
✓Building ML Models for devices with
resource constraints using TinyML
✓Security for Edge Models
✓CI/CD Pipeline leversFY23AION v3.0
ML... |
3|Copyright © 2021 HCL Technologies Limited | www.hcltech.comPRODUCT ROADMAP OF AION
V 1.0 (RELEASED)V 1.2 (RELEASED)V 1.5 (RELEASED)V 1.7 (RELEASED)V 2.0 (RELEASED)
Dec ‘20
June ‘21
Sept ‘21
Dec ’21
Mar ‘22Core AutoML
(Structured Data)
Implemented Core AutoML
features covering all the
data analytics pip... |
4|Copyright © 2021 HCL Technologies Limited | www.hcltech.comMARKET COMPETITION
Tool /
Framework
/ Vendor
Classification
Regression
Time series
Clustering
Recommender
System
Survival
Analysis
Anomaly
Detection
Constraint
Optimization
Bayesian
Optimization
Genetic
Programming
Ensemble
Construction
Tree Parzen ... |
$9.9 BILLION | 150,000+ IDEAPRENEURS | 50 COUNTRIES |
6|Copyright © 2021 HCL Technologies Limited | www.hcltech.comINDUSTRY CHALLENGES & SOLUTION USING AION |
7|Copyright © 2021 HCL Technologies Limited | www.hcltech.comSOLUTION PROVIDED BY AION
Data pre -processing
•Handle data cleansing, data quality issues, data outlier issues
•Handle multiple data types and unstructured data
•Hooks for integration with disparate data sources
Feature Selection
•Identifying features from... |
AION
Product datasheet
AI lifecycle management platform to assist data scientists & business
users create, experiment, productize & Improve ML & LLM models to derive insights using low -code/no -code approach & enabling citizen data
scientists(CDS) in an organization.
Key Highlights
•One platform from raw data to in... |
•Model Observability - Input (Data Drift) &
output(Prediction Drift) drift analysis for timely alerts
•Trusted AI - Data Bias, Fairness, Transparency,
Robustness & Explainability |
Technical Requirements Third -Party Tools
Component Requirement
Processor 64 bit processor; Intel
corei3, A100 GPU(for fine tuning)
RAM 16GB RAM, 40GB (For Fine tuning)
Operating
SystemAny 64 bit Windows/ Linux
HDD Free
Space100GB min (preferred 500 GB)
Java JDK 8
Other software
Pre-requisitesGUI - Google ChromeHy... |
HCLTech is a global technology company, home to 222,900+ people across 60 countries,
delivering industry -leading capabilities centered around digital, engineering and cloud,
powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions... |
hcltech.com
CUSTOMERS CHALLENGES
Development of ML & Private LLM
Models takes long time & need specialized skill set
Data needed for building ML Models is not centralized and is available in varied data formats & platforms
Data scientists do not have deep domain understanding & Domain experts do not understand Mach... |
World Class Delivery Organization
HCL has world class delivery infrastructure and processes backed by strong management and
governance teams.
AUDIENCE
CDO, CTO, CIO
VP & Director Digital, Products, AppsELEVATOR PITCH:
AION is an AI lifecycle management platform to assist data scientists and business users create, e... |
hcltech.com
AEROAREAS WHERE AION CAN PROVIDE SOLUTION OBJECTION HANDLING QUESTIONS
1.There are many AI/ML solutions in the market. Why should we choose AION over
others?
AION supports all the major features & capabilities supported by major players in market.
Some of the differentiators that we would like to highligh... |
Operation optimization to reduce cost
Robotics: Image Classification
Network Service Assurance
Sales and Marketing Analytics
Customer Experience Enhancements
Self-organizing and self -healing network
Clinical Decision Support System
Proactive healthcare
Connected product usage & quality analysis
Yield control... |
hcltech.com
HCLTech is a global technology company, home to 225,900+ people across 60 countries, delivering industry -leading
capabilities centered around Digital, Engineering and Cloud powered by a broad portfolio of technology services and
software. The company generated consolidated revenues of $12.8 billion over ... |
Copyright © 2022 HCL Technologies Limited | www.hcltech.comAI Lifecycle Management Platform
Competitive AnalysisSwitch on AI |
2 Copyright © 2022 HCL Technologies Limited | www.hcltech.com
Competitor Analysis
FeaturesAzure
AutoMLAmazon Gluon Dataiku Google AutoML DataRobot H2O
Data Pre -processing
Text Analytics
Feature Selection
Algorithms Supp... |
•
•
•
•
Insights & Impact Data Sources Data
Ingestion
Pre-
ProcessingBuild ML
Models
Deploy
ModelsPredictions
Model
MonitoringExperiment
& Optimize
Data & Feature
EngineeringMachine Learning
(Experimentation & Optimization)MLOps
(Production & Operations)
ML Model MLaC Explanations
Python Package Edge REST APIBusi... |
Problem
Types14
Supported
Algorithms56
EDA
Features09
Large Language
Models04
AION can handle more than
14 types of problem types
including Classification,
Regression, Topic Modelling &
Survival analysis56+ algorithms supported
including supervised &
unsupervised learning.
Ensemble & Deep LearningExploratory Da... |
Fine Tuning
&
Benchmarking
Foundation LLM
User
Data
Fine Tuning with
Hyperparameter
Data Scientist
Private LLM
Fine-Tuned Large Language Model
on User Data
LLaMA2 -7B &
LLaMA2 -13B
Embeddings
Generation
Documents
(PDF, Doc, Text)
(Offline & Online LLM)
Database |
•
•
•
•
• |
Customer Digital Platform
Core
Functionalities
Feature
SetPrediction API
Response
PROPOSITION 1
Provide AION as a part of digital platform offering .
In this case, AION is being integrated with the existing
digital platform . It is embedded as a component of the
digital platform .PROPOSITION 2
Prov... |
MLaC generates code automatically based on ML Operations performed during various ML
Lifecycle . Using MLaC, expert data scientists can have better control on experimentation,
optimization & deployment of ML Models . MLaC has four unique components .
Generate
Container
Automatically Build
con... |
This pipeline will enable Model developers & MLOps engineers in ML model deployment to
production & monitoring . Automatic drift identification & triggering of necessary actions for
keep pipeline relevant .
Model
MonitoringData
IngestionData
TransformerFeature
EngineeringModel
TrainingModel
... |
Hyper Parameter Tuning
Algorithm based hyper
parameters
Grid Search
Random Search
Bayesian
Genetic AlgorithmSampling
SMOTE Over Sampling
Tomelinks Under SamplingScoring Criteria
Classification
oAccuracy
oPrecision
oRecall
oF1 score
oROC AUC
Regression
oMAE (Mean Absolute Error)
oMSE (Mean Squared Error)
oRMSE (Root Me... |
Traditional Approach New & Better Approach (Buy & Customize)
•Buy source code for upfront value, cost optimization and reduced time to market
•Customize code / platform using own resources or use SI services
•Regular code updates & feature enhancements can be negotiated as part of deal
02Complete Ownership
Organizatio... |
Sweden based multinational clothing
customer
The problem was to identify cases of medical device
complaints given a set of device services report records
using unsupervised and supervised techniques. The
complaint data was passed through AION pipeline where
data profiling and feature selection were performed.
Con... |
# AWS
Models LoRA QLoRA
1 LLaMA-2 7B ✓ ✓
2 LLaMA-2 7B Chat ✓ ✓
3 Code LLaMA-2 7B ✓ ✓
4 LLaMA-2 13B - ✓
5 LLaMA-2 13B Chat - ✓
6 Code LLaMA-2 13B - ✓Technique
# GCP
Models LoRA QLoRA Full Fine Tuning
1 LLaMA-2 7B ✓ ✓ ✓
2 LLaMA-2 7B Chat ✓ ✓ ✓
3 Code LLaMA-2 7B ✓ ✓ ✓
4 Falcon 7B ✓ ✓ ✓
5 LLaMA-2 13B ✓ ✓ ✓
6 LLaMA-2 13B Ch... |
D R A F T V E R S I ON, H C L C O N FI D E NT I A L A N D I N T E R NA L P U R P OS E O N LY1Device Complaint Classification for a Medical OEM client
BenefitsKey Differentiators Problem Statement
Solution Approach•Automated machine learning pipeline that does data profiling,
feature selection and model generati... |
D R A F T V E R S I ON, H C L C O N FI D E NT I A L A N D I N T E R NA L P U R P OS E O N LY2AI/ML based Order Forecasting for a Telecom Service Provider client
Aggregate at
hourly intervals
Approach
•Use AI/ML based forecasting to help in defining telemetry
for order volume variation
•Define AI/ML Model that ... |
D R A F T V E R S I ON, H C L C O N FI D E NT I A L A N D I N T E R NA L P U R P OS E O N LY3
Detecting pump faults based on vibration analysis for an Industrial OEM client
1. Data Collection
•Data for 84 secs were captured for each fault
condition
•Data was captured in 150+ files, each file
containing 10000 r... |
Copyright © 202 3 HCL Technologies Ltd. | Confidential 1
Key Features Flow Diagram
Wiki/KM
Error/Bug
Database
DB/CRMData Extraction
NLP/NLUAssociation and
recommendation
Generative AI
Resource planning Demand
forecasting Problem resolutionTicket management
Knowledge
managementAPI
Custom Library
Plugin/extension... |
Q1 FY25ISE v1.2
Program Management Use Cases,
Upstream and Downstream
Connectors/Plugins
Q4 FY24ISE v1.0
Dev and Test Use Cases, Upstream
and Downstream
Connectors/Plugins
•Additional Development Use Cases using Offline
(Meta Llama 2) and Online (Azure Open AI) LLMs:
•Design Activities - High Level, Low Level and... |
Q1 FY25ISE v3.2
Support Training Use Cases,
Upstream and Downstream
Connectors, Security Enhancements
Q4 FY24iTS v3.1
Integration Pipeline strengthening
and new online/offline GenAI use
cases
•Reinforcement Learning Pipeline for OpenAI
•Reinforcement Learning Pipeline for Llama2
•Distributed Inference Server Integr... |
Market Overview
Field service management (FSM) is an
advanced software solution designed to
effectively manage various components to
streamline field activities such as scheduling, vehicle tracking, inventory management, and customer po/r_t.ligaals. FSM remains at the fore
front of innovation, providing businesses ... |
Functional Architecture
iTS Engine
Advanced Machine learning
& analytics engineAdministrative ConsoleVe/r_t.ligaical Specific
Integrations
Web Inte/r_f.ligaace Mobile Inte/r_f.ligaace Chat Inte/r_f.ligaace APIIAFS Solution Overview
Presentation/Integration Layer
Distributed Model/Storage
Distributed/Scalable AI/ML Stac... |
Functional Challenges Functional Benefits
Slow response time for basic
first-level issuesConversational AI agent automatically
responds to customer enquiries and
pe/r_f.ligaorm tasks
Multiple field visits required todeploy suppo/r_t.ligaPa/r_t.ligas prediction enables seamlessidentification of pa/r_t.ligas and their ne... |
Differentiators
AI/ML based advanced suppo/r_t.liga data
analytics framework to optimize product and field suppo/r_t.liga operations
IAFS is preloaded with product and field
suppo/r_t.liga use cases for easy adoption
Ability to automate remote repair actions
and diagnostics process. Enables volume
avoidance and sel... |
Proof Points
Why HCLTech?
HCLTech continues to keep pace with the market dynamics through continued investments
intechnology to ensureservice capability development. HCLTech has a strong focus on
driving large-scale AI/ML transformation, specifically for the large enterprise. HCLTech’s
Engineering and R&D Services (... |
hcltech.com
HCLTech is a global technology company, home to more than 223,400 people across
60 countries, delivering industry-leading capabilities centered around digital,
engineering, cloud and AI, powered by a broad po/r_t.ligafolio of technology services and
products. We work with clients across all major ve/r_t.... |
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IAFS framework is built on top of iTS (Intelligent Tech Support) that leverage AI/ML and
Generative AI to enhance field support operations . It offers valuable insights, optimize
processes, streamlines ticket resolution, reduce manual efforts, product support quali... |
Other
software
Pre-requisites
Data Extraction Classification Clustering
Predictive
AnalyticsSentiment AnalyticsGen AI
Fine tuned LLM
Text analysis Recommendation NLP
WebMobile
Chat API
Knowledge
Repository Data
Lake Document
Library Logs CRM |
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Similar Ticket Identification
Identification of similar tickets
based on context for easy
reference of the historical
tickets
Self Service & Technical Support
Question answering module
from a given data sourceResolution Recommendation
Given a query, identify the best
resolution for the given contex... |
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INTELLIGENT AUTOMATION for
FIELD SUPPORT (IAFS)-MASTER
LICENSE AGREEMENT
BY DOWNLOADING, INSTALLING, COPYING, ACCESSING, CLICKING ON AN “ACCEPT” BUTTON,
OR OTHERWISE USING THE PROGRAM, YOU (“LICENSEE” or “CUSTOMER”) AGREE TO THE
TERMS OF THIS MASTER LICENSE AGREEMENT. IF YOU ARE ACCEPTING THESE TERM... |
50%, or (b) the power to direct or cause the direction of the management and policies, whether through
the ownership of voting stock, by contract, or otherwise, equal to that provided by a direct or indirect
ownership of more than 50%.
1.2. “Documentation ” means guides, manuals, and other technical info... |
1.8. “Open Source Software” means an open source or other license that requires, as a condition of use,
modification, or distribution, that any resulting software must be (i) disclosed or distributed in Source
Code form; (ii) licens ed for the purpose of making derivative works; or (iii) redistributabl... |
detailed in an Order.
1.17. “Third Party Software ” means third party software, libraries, and components incorporated in or
included with IAFS , but excluding Open Source Software.
2. Agreement Structure.
Licenses are granted and Support is obtained solely in connection with Orders executed by b... |
(iii) in accordance with the Documentation and the applicable Order. For avoidance of doubt, Licensee
has no rights to create derivative works, assign, distribute, lease, rent, or otherwise transfer IAFS .
3.2. Licensee Affiliates may install, access, and use IAFS and Support under the terms of this Agreem... |
3.3. Licensee hereby acknowledges that IAFS may contain Open Source Software and may require
Prerequisite Materials . In the event that Third Party Software is included in the Program(s), Licensee
agrees that unless separate supplemental terms are communicated via the release notes, the terms
contained ... |
Code incorporated into that particular Program.
4.1.5. use any of IAFS ’s components, files, modules, audio -visual content, or related licensed
materials separately from IAFS ;
4.1.6. attempt to disable or circumvent any of the licensing mechanisms within IAFS ;
4.1.7. alter or remove any copy... |
accepted the day HCL delivers them either p hysically to the carrier or by providing access code(s) for
electronic download, whIAFS ever occurs first.
8. Updates
8.1. If IAFS is replaced by a trade -up Program, the license for IAFS getting replaced will be promptly
terminated.
8.2. When Licensee receiv... |
If no additional or different terms are provided, then the update, fix, or patch is subject to the terms and
conditions of this Agreement.
8.3. If IAFS is replaced by update, Licensee agrees to promptly discontinue use of the replaced Program.
8.4. Based on industry directions and technology changes, Lic... |
an Order. Support is limited to the specific release(s) of IAFS determined by H CL. Support for a
particular version or release of a Program is available only for 3 years period OR until HCL withdraws
Support for that Program's version or release (an “End of Support Release”). When Support is
withdrawn, L... |
9.5. While HCL Support is in effect, HCL may make available defect corrections, restrictions, bypasses, new
versions, releases, or updates available as part of Support (“Updates”). HCL will determine in its
discretion the content and timing of all Updates. Updates will not be issued on any regular basis. ... |
installation requirements for the Update. Once Support has been allowed to lapse, HCL will cease
providing Updates (even Updates that were previously made available during Support IAFS Licensee
chose not to accept).
9.6. Support does not cover problems, failures, or defects in the Programs caused by: (a) the mi... |
Licensee enter a separate written agreement or Order under IAFS HCL agrees to provide to Licensee
that type of Support, IAFS is beyond HCL’s warranty obligations in this Agreement. Licensee
acknowledges that HCL uses information about errors and problems to improve its products and
services and to assist with... |
nominated by the HCL in writing. Overdue amounts payable under an Order will bear interest from the
original due date at the rate of one percent (1%) per month or the maximum legal rate, IAFS ever is
less.
11.2. Taxes . Licensee agrees to bear any withholding tax liability as may be required by law and would
i... |
with this Agreement and/or the Order. HCL may make copies of any such software logs to the extent
necessary to verify Licensee’s compliance with the terms hereof. HCL may conduct the audit itself or
at its option engage an independent third party to do such audit, provided that such third party is subject ... |
Licensee if:
12.2.1. Licensee fails to pay the applicable Fees due under the Order within thirty (30) days of receipt of
written notice from HCL for non-payment;
12.2.2. Licensee violates the IPR of HCL, its Affiliates, or its licensors or uses IAFS outside the scope of
the license;
12.2.3. Lice... |
of nonemployees such restrictions will be contained in a written agreement executed by the applicable
contractor). Licensee represents to Licensor that it maintains a system of confide ntiality to protect its own
confidential business information, including written agreements with employees, and that the Confidenti... |
and reasonably cooperate with Licensor in seeking a protective order or other appropriate remedy to limit
such disclosure.
14. Warranties and Exclusions
14.1. HCL warrants that (i) IAFS will perform substantially in accordance with its Documentation f or the
duration of the relevant order (the “ Warranty Perio... |
14.4. The exclusive remedy for any breach of the foregoing Warranty will be that HCL, at its own expense,
and in response to a written notice of a warranty claim, will at its option (i) repair or replace IAFS to
conform to the above standard, or (ii) refund to Licensee amounts paid for the non -conforming
Prog... |
15.2. The foregoing obligations are conditioned on the following: (i) HCL is notified promptly in writing of
such claim; (ii) HCL controls the defense or settlement of the claim; and (iii) Licensee cooperates
reasonably and gives all necessary authority, information and assistance.
16. Limitation of Liabilit... |
conflicting terms are necessary to satisfy the requirements of applicable, local laws; otherwise the terms
of this Agreement will prevail.
17.2. Force Majeure . Neither Party will be liable for any failure to perform due to unforeseen circumstances
or causes beyond its reasonable control, inc... |
Foreign Corrupt Practices Act of 1977), laws governing transactions with government and public
entiti es, antitrust and competition laws, insider trading, securities, and financial reporting laws, laws
governing consumer transactions, and laws regarding data privacy, where such compliance has any
direct or indirec... |
17.5. Notices. All notices required or permitted by this Agreement will be in writing and will be valid and
sufficient if sent by (i) registered or certified mail, return receipt requested, postage prepai d; (ii) by
facsimile (provided the receipt of the facsimile is evi denced by a printed record of completion of ... |
not the representative or agent of HCL and HCL is not the representative or agent of Licensee and
neither will so hold itself out publicly or to any third party or incur any liability for the other Party.
17.10. Modifications . This Agreement may be modified or amended only by a written instrument duly
si... |
irrevocably agrees to submit to the jurisdiction and venue in the courts of the State of California f or
all disputes and litigation arising under or relating to this Agreement.
17.15. Public Announcement . Neithe r Party will publicly announce or create a press release referencing
this Agreement, its cont... |
Agreed: proposals and representations with respect to IAFS or any other subject matter covered by this
Agreement.
LICENSEE: _______________________ HCL.
By:
Typed Name:
Title:
Date: By:
Typed Name:
Title
Date: |
IAFS -Field Support
Comparison and Recommendation deck |
Copyright © 202 3HCL Technologies Ltd. | Confidential 2
Use Cases
Productivity
Customer
Satisfaction
Response time
Collect relevant
Historical data Mine critical information
By Using AI/MLOptimize task, Improve
process and productivity
Field support solution incorporates cutting -edge AI/ML and Generati... |
Company Accelerator Capabilities Features Top Clients Industry Covered Pricing
Microsoft Microsoft
Dynamics 365
Field Service1.Self-service
Scheduling
2.Faster issue
resolution
3.Streamline work
order management 1. Self -service appointment Scheduling
2. Automate customer commun... |
communication.
7. APIs that enables to integrate Praxedo with client
existing ERP, CRM, or accounting software. 1. Constructel
2.Altitute Infra
3. Premier Lifts
4. Simoneau
5. Veolia
6. Engie
7... |
3. Tracking
4. Reporting
5. Invoicing1. Forecasting and workload management
2. Capacity Management
3. Scheduling and routing ... |
Software Starting price Key features
Zendesk$19 per
agent/monthOmnichannel and intelligent routing
Automations and workflows
Agent interface with unified customer view
Reporting and analytics
Tagging
System integrations
Ticket assignment flexibility
No-code chatbot builder
Zoho Desk$20 per
user/monthOmnichannel and i... |
Web Help Desk by
SolarWinds$19 per
technician/monthAutomations and workflows
Agent interface with unified customer view
Reporting and analytics
Tagging
System integrations |
deepsense.ai
2.Understand service
MS Dynamics 365
Field Service
SF Field Service
Senti Sum
Automation
Anywhere |
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