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Terrible Doctors! | I used this app three times. Only one was a pleasant experience. The last two were terrible. The Doctor rushes through the call. They don’t listen to you, and sometimes even ignore your questions or statements. Each time I have asked for Doctors notes for work. Each doctor confirmed they would include one in my follow ... | Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare | Doctor, Doctor, Doctor, Customer service, Doctor, Customer service | negative, negative, negative, negative, negative, neutral | Healthcare - Doctor - negative, Healthcare - Doctor - negative, Healthcare - Doctor - negative, Healthcare - Customer service - negative, Healthcare - Doctor - negative, Healthcare - Customer service - neutral | ### USER:Terrible Doctors!, I used this app three times. Only one was a pleasant experience. The last two were terrible. The Doctor rushes through the call. They don’t listen to you, and sometimes even ignore your questions or statements. Each time I have asked for Doctors notes for work. Each doctor confirmed they wou... | ### Review: title: Terrible Doctors!, content: I used this app three times. Only one was a pleasant experience. The last two were terrible. The Doctor rushes through the call. They don’t listen to you, and sometimes even ignore your questions or statements. Each time I have asked for Doctors notes for work. Each doctor... | ### Review: title: Terrible Doctors!, content: I used this app three times. Only one was a pleasant experience. The last two were terrible. The Doctor rushes through the call. They don’t listen to you, and sometimes even ignore your questions or statements. Each time I have asked for Doctors notes for work. Each doctor... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Terrible Doctors!, I used this app three times. Only one was a pleasant experience. The last two ... |
Must have APP | I’m glad that we now have the option to do a Teledoc, especially now with the pandemic outbreak happening. The registration was fast and easy. The app is very easy and simply to navigate. The wait time can very but compared to driving to a clinic and waiting there in person, this was less than 30 minute wait time. I wa... | Health Services, Health Services, App Usability, Health Services, Health Services, Health Services | Teledoc, Registration, Navigation, Wait time, Doctor, Non-emergency care | positive, positive, positive, positive, positive, positive | Health Services - Teledoc - positive, Health Services - Registration - positive, App Usability - Navigation - positive, Health Services - Wait time - positive, Health Services - Doctor - positive, Health Services - Non-emergency care - positive | ### USER:Must have APP, I’m glad that we now have the option to do a Teledoc, especially now with the pandemic outbreak happening. The registration was fast and easy. The app is very easy and simply to navigate. The wait time can very but compared to driving to a clinic and waiting there in person, this was less than 3... | ### Review: title: Must have APP, content: I’m glad that we now have the option to do a Teledoc, especially now with the pandemic outbreak happening. The registration was fast and easy. The app is very easy and simply to navigate. The wait time can very but compared to driving to a clinic and waiting there in person, t... | ### Review: title: Must have APP, content: I’m glad that we now have the option to do a Teledoc, especially now with the pandemic outbreak happening. The registration was fast and easy. The app is very easy and simply to navigate. The wait time can very but compared to driving to a clinic and waiting there in person, t... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Must have APP, I’m glad that we now have the option to do a Teledoc, especially now with the pand... |
Amazing Service | Our insurance at work just added teledoc to the plan. I set up everything thinking I would probably never use it because I usually just go to the doctor, but I have been battling with sinus infection which turned to an upper respiratory thing which I was letting run its course until I woke up with my eye glued shut and... | Telehealth | Service | Positive | Telehealth - Service - Positive | ### USER:Amazing Service, Our insurance at work just added teledoc to the plan. I set up everything thinking I would probably never use it because I usually just go to the doctor, but I have been battling with sinus infection which turned to an upper respiratory thing which I was letting run its course until I woke up ... | ### Review: title: Amazing Service, content: Our insurance at work just added teledoc to the plan. I set up everything thinking I would probably never use it because I usually just go to the doctor, but I have been battling with sinus infection which turned to an upper respiratory thing which I was letting run its cour... | ### Review: title: Amazing Service, content: Our insurance at work just added teledoc to the plan. I set up everything thinking I would probably never use it because I usually just go to the doctor, but I have been battling with sinus infection which turned to an upper respiratory thing which I was letting run its cour... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Amazing Service, Our insurance at work just added teledoc to the plan. I set up everything thinki... |
First impressions not great | This review is only for the process of getting signed up, as I haven't had to use the services yet. While filling out my medical history, it asked for the specific date of my last doctor's appointment. Thankfully I'm in relatively good health and have no idea what the specific date was that I last went to the doctor. B... | Form-filling | Date specificity | Negative | Form-filling - Date specificity - Negative | ### USER:First impressions not great, This review is only for the process of getting signed up, as I haven't had to use the services yet. While filling out my medical history, it asked for the specific date of my last doctor's appointment. Thankfully I'm in relatively good health and have no idea what the specific date... | ### Review: title: First impressions not great, content: This review is only for the process of getting signed up, as I haven't had to use the services yet. While filling out my medical history, it asked for the specific date of my last doctor's appointment. Thankfully I'm in relatively good health and have no idea wha... | ### Review: title: First impressions not great, content: This review is only for the process of getting signed up, as I haven't had to use the services yet. While filling out my medical history, it asked for the specific date of my last doctor's appointment. Thankfully I'm in relatively good health and have no idea wha... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: First impressions not great, This review is only for the process of getting signed up, as I haven... |
Worst healthcare experience | I had multiple mental health visits cancelled and consequentially ran out of a critical prescription. The second time my appointment got cancelled, I saw that it would be faster to get a prescription refill appointment with a general physician than get another mental health appointment so I tried that. I was charged th... | Healthcare Experience, Healthcare Experience, Healthcare Experience | Customer Service, Prescriptions, Appointment Scheduling | negative, negative, negative | Healthcare Experience - Customer Service - negative, Healthcare Experience - Prescriptions - negative, Healthcare Experience - Appointment Scheduling - negative | ### USER:Worst healthcare experience, I had multiple mental health visits cancelled and consequentially ran out of a critical prescription. The second time my appointment got cancelled, I saw that it would be faster to get a prescription refill appointment with a general physician than get another mental health appoint... | ### Review: title: Worst healthcare experience, content: I had multiple mental health visits cancelled and consequentially ran out of a critical prescription. The second time my appointment got cancelled, I saw that it would be faster to get a prescription refill appointment with a general physician than get another me... | ### Review: title: Worst healthcare experience, content: I had multiple mental health visits cancelled and consequentially ran out of a critical prescription. The second time my appointment got cancelled, I saw that it would be faster to get a prescription refill appointment with a general physician than get another me... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Worst healthcare experience, I had multiple mental health visits cancelled and consequentially ra... |
Not useful at best, maddening at worst | Login process on desktop is not just hard to use, it is impossible to use. App is slightly better, but app organization is counter-intuitive. It seems like it was built from the perspective of someone who thinks they know patients, but haven’t systematically interviewed and aggregated patient opinions to form an impact... | App, App, App, App | Login Process, Organization, Design, Therapists | negative, negative, negative, negative | App - Login Process - negative, App - Organization - negative, App - Design - negative, App - Therapists - negative | ### USER:Not useful at best, maddening at worst, Login process on desktop is not just hard to use, it is impossible to use. App is slightly better, but app organization is counter-intuitive. It seems like it was built from the perspective of someone who thinks they know patients, but haven’t systematically interviewed ... | ### Review: title: Not useful at best, maddening at worst, content: Login process on desktop is not just hard to use, it is impossible to use. App is slightly better, but app organization is counter-intuitive. It seems like it was built from the perspective of someone who thinks they know patients, but haven’t systemat... | ### Review: title: Not useful at best, maddening at worst, content: Login process on desktop is not just hard to use, it is impossible to use. App is slightly better, but app organization is counter-intuitive. It seems like it was built from the perspective of someone who thinks they know patients, but haven’t systemat... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Not useful at best, maddening at worst, Login process on desktop is not just hard to use, it is i... |
Needs UX improvement | Read the system messages CAREFULLY! The app will tell you you have an upcoming appointment at a certain time, but when you click details it’ll say nope the provider couldn’t accept your times. And then later, Teladoc will say your (non-existent) appointment was canceled because they couldn’t reach you?! Super confusing... | App, App, App | UX, Usability, Face ID login | Negative, Negative, Negative | App - UX - Negative, App - Usability - Negative, App - Face ID login - Negative | ### USER:Needs UX improvement, Read the system messages CAREFULLY! The app will tell you you have an upcoming appointment at a certain time, but when you click details it’ll say nope the provider couldn’t accept your times. And then later, Teladoc will say your (non-existent) appointment was canceled because they could... | ### Review: title: Needs UX improvement, content: Read the system messages CAREFULLY! The app will tell you you have an upcoming appointment at a certain time, but when you click details it’ll say nope the provider couldn’t accept your times. And then later, Teladoc will say your (non-existent) appointment was canceled... | ### Review: title: Needs UX improvement, content: Read the system messages CAREFULLY! The app will tell you you have an upcoming appointment at a certain time, but when you click details it’ll say nope the provider couldn’t accept your times. And then later, Teladoc will say your (non-existent) appointment was canceled... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Needs UX improvement, Read the system messages CAREFULLY! The app will tell you you have an upcom... |
Made My Symptoms Worse | I contacted Teladoc due to an allergy reaction that caused rushes on me. The doctor talked to me for 2 minutes on the phone and completed her prescription. I was thinking this is great because she sounded really confident that it’s not a big deal. However, after taking the medicine prescribed to me for one day, my symp... | Medical, Medical, Customer Service, Customer Service, Customer Service, Customer Service | Treatment, Medication, Responsiveness, Helpfulness, Availability, Refund/Cancellation | negative, negative, negative, negative, negative, negative | Medical - Treatment - negative, Medical - Medication - negative, Customer Service - Responsiveness - negative, Customer Service - Helpfulness - negative, Customer Service - Availability - negative, Customer Service - Refund/Cancellation - negative | ### USER:Made My Symptoms Worse, I contacted Teladoc due to an allergy reaction that caused rushes on me. The doctor talked to me for 2 minutes on the phone and completed her prescription. I was thinking this is great because she sounded really confident that it’s not a big deal. However, after taking the medicine pres... | ### Review: title: Made My Symptoms Worse, content: I contacted Teladoc due to an allergy reaction that caused rushes on me. The doctor talked to me for 2 minutes on the phone and completed her prescription. I was thinking this is great because she sounded really confident that it’s not a big deal. However, after takin... | ### Review: title: Made My Symptoms Worse, content: I contacted Teladoc due to an allergy reaction that caused rushes on me. The doctor talked to me for 2 minutes on the phone and completed her prescription. I was thinking this is great because she sounded really confident that it’s not a big deal. However, after takin... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Made My Symptoms Worse, I contacted Teladoc due to an allergy reaction that caused rushes on me. ... |
Dumb ways to dieeee | I have strep throat. It is a disgusting and terrible illness that is easily treatable with the antibiotic. I went to Teladoc twice and explain to them that I had strep throat, a fever and burning ears there response to me, was to take Tylenol and a allergy decompression. I followed their instructions. My symptoms were ... | Medical Treatment, Medical Treatment, Medical Treatment | Doctor Consultation, Accuracy of Diagnosis, Cost | Negative, Negative, Negative | Medical Treatment - Doctor Consultation - Negative, Medical Treatment - Accuracy of Diagnosis - Negative, Medical Treatment - Cost - Negative | ### USER:Dumb ways to dieeee, I have strep throat. It is a disgusting and terrible illness that is easily treatable with the antibiotic. I went to Teladoc twice and explain to them that I had strep throat, a fever and burning ears there response to me, was to take Tylenol and a allergy decompression. I followed their i... | ### Review: title: Dumb ways to dieeee, content: I have strep throat. It is a disgusting and terrible illness that is easily treatable with the antibiotic. I went to Teladoc twice and explain to them that I had strep throat, a fever and burning ears there response to me, was to take Tylenol and a allergy decompression.... | ### Review: title: Dumb ways to dieeee, content: I have strep throat. It is a disgusting and terrible illness that is easily treatable with the antibiotic. I went to Teladoc twice and explain to them that I had strep throat, a fever and burning ears there response to me, was to take Tylenol and a allergy decompression.... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Dumb ways to dieeee, I have strep throat. It is a disgusting and terrible illness that is easily ... |
Danger! Medical malpractice | I called in to Teladoc because of my daughter’s pink eye. As any parent knows, that is a common occurrence with young kids. The doctor called in a prescription but we knew something was strange when his dosage information differed from every other time this happened. But that was not even the biggest issue we had., , W... | Healthcare, Healthcare | Prescription, Customer Service | Negative, Negative | Healthcare - Prescription - Negative, Healthcare - Customer Service - Negative | ### USER:Danger! Medical malpractice, I called in to Teladoc because of my daughter’s pink eye. As any parent knows, that is a common occurrence with young kids. The doctor called in a prescription but we knew something was strange when his dosage information differed from every other time this happened. But that was n... | ### Review: title: Danger! Medical malpractice, content: I called in to Teladoc because of my daughter’s pink eye. As any parent knows, that is a common occurrence with young kids. The doctor called in a prescription but we knew something was strange when his dosage information differed from every other time this happe... | ### Review: title: Danger! Medical malpractice, content: I called in to Teladoc because of my daughter’s pink eye. As any parent knows, that is a common occurrence with young kids. The doctor called in a prescription but we knew something was strange when his dosage information differed from every other time this happe... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Danger! Medical malpractice, I called in to Teladoc because of my daughter’s pink eye. As any par... |
Don’t waste your time or money | I have gotten bronchitis twice a year for the last 30 years. When I couldn’t get into my primary care physician I tried this app. When the doctor called me I described my relationship with bronchitis, my symptoms including uncontrollable coughing, tightness in chest, coughing up green stuff, etc. I told her which antib... | Overall Experience | App | Negative | Overall Experience - App - Negative | ### USER:Don’t waste your time or money, I have gotten bronchitis twice a year for the last 30 years. When I couldn’t get into my primary care physician I tried this app. When the doctor called me I described my relationship with bronchitis, my symptoms including uncontrollable coughing, tightness in chest, coughing up... | ### Review: title: Don’t waste your time or money, content: I have gotten bronchitis twice a year for the last 30 years. When I couldn’t get into my primary care physician I tried this app. When the doctor called me I described my relationship with bronchitis, my symptoms including uncontrollable coughing, tightness in... | ### Review: title: Don’t waste your time or money, content: I have gotten bronchitis twice a year for the last 30 years. When I couldn’t get into my primary care physician I tried this app. When the doctor called me I described my relationship with bronchitis, my symptoms including uncontrollable coughing, tightness in... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Don’t waste your time or money, I have gotten bronchitis twice a year for the last 30 years. When... |
Every expectation met | This app works wonderful! I needed antibiotics for a UTI and I live a long drive from any urgent care so I started searching and my insurance told me to try them and my insurance covered it! , I was able to set a time(an hour out) that worked for me, I was sent a ten minute reminder text and my doctor called me right o... | Communication, Communication, Experience, Experience | Appointment Scheduling, Doctor's Interaction, Convenience, Service Quality | Positive, Positive, Positive, Positive | Communication - Appointment Scheduling - Positive, Communication - Doctor's Interaction - Positive, Experience - Convenience - Positive, Experience - Service Quality - Positive | ### USER:Every expectation met, This app works wonderful! I needed antibiotics for a UTI and I live a long drive from any urgent care so I started searching and my insurance told me to try them and my insurance covered it! , I was able to set a time(an hour out) that worked for me, I was sent a ten minute reminder text... | ### Review: title: Every expectation met, content: This app works wonderful! I needed antibiotics for a UTI and I live a long drive from any urgent care so I started searching and my insurance told me to try them and my insurance covered it! , I was able to set a time(an hour out) that worked for me, I was sent a ten m... | ### Review: title: Every expectation met, content: This app works wonderful! I needed antibiotics for a UTI and I live a long drive from any urgent care so I started searching and my insurance told me to try them and my insurance covered it! , I was able to set a time(an hour out) that worked for me, I was sent a ten m... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Every expectation met, This app works wonderful! I needed antibiotics for a UTI and I live a long... |
Speed call? | I will never call this app again. Someone that I thought was a doctor called and was super rushed. There was a lot of noise/people in the background when he called. I explained I got an RX two-three wks ago but since it has gotten worse. He told me to go to dr office. The whole conversation was extremely rushed, and he... | Communication, Communication, Communication, Service, Service, Service | Doctor's response, Responsiveness, Overall, Effectiveness, Information provided, Overall | negative, negative, negative, negative, negative, negative | Communication - Doctor's response - negative, Communication - Responsiveness - negative, Communication - Overall - negative, Service - Effectiveness - negative, Service - Information provided - negative, Service - Overall - negative | ### USER:Speed call?, I will never call this app again. Someone that I thought was a doctor called and was super rushed. There was a lot of noise/people in the background when he called. I explained I got an RX two-three wks ago but since it has gotten worse. He told me to go to dr office. The whole conversation was ex... | ### Review: title: Speed call?, content: I will never call this app again. Someone that I thought was a doctor called and was super rushed. There was a lot of noise/people in the background when he called. I explained I got an RX two-three wks ago but since it has gotten worse. He told me to go to dr office. The whole ... | ### Review: title: Speed call?, content: I will never call this app again. Someone that I thought was a doctor called and was super rushed. There was a lot of noise/people in the background when he called. I explained I got an RX two-three wks ago but since it has gotten worse. He told me to go to dr office. The whole ... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Speed call?, I will never call this app again. Someone that I thought was a doctor called and was... |
threw away 35$): | I have strep throat, I know what the symptoms of strep is and i’ve had it before so i’m very familiar with it. I think teladoc has certain requirements you have to reach in order for them to assist you. For example, I didn’t have contact with anyone who had strep, that I knew of at least. I also work at a call center w... | Healthcare | cost | negative | Healthcare - cost - negative | ### USER:threw away 35$):, I have strep throat, I know what the symptoms of strep is and i’ve had it before so i’m very familiar with it. I think teladoc has certain requirements you have to reach in order for them to assist you. For example, I didn’t have contact with anyone who had strep, that I knew of at least. I a... | ### Review: title: threw away 35$):, content: I have strep throat, I know what the symptoms of strep is and i’ve had it before so i’m very familiar with it. I think teladoc has certain requirements you have to reach in order for them to assist you. For example, I didn’t have contact with anyone who had strep, that I kn... | ### Review: title: threw away 35$):, content: I have strep throat, I know what the symptoms of strep is and i’ve had it before so i’m very familiar with it. I think teladoc has certain requirements you have to reach in order for them to assist you. For example, I didn’t have contact with anyone who had strep, that I kn... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: threw away 35$):, I have strep throat, I know what the symptoms of strep is and i’ve had it befor... |
I DO NOT RECOMMEND!!! Horrible service | Tested positive for Covid and was experiencing some pretty harsh symptoms. I attempted to open the app to speak with a health professional and kept receiving error messages about the server being down. I called and talked to a customer service representative, after what felt like a million prompts and questions from th... | Healthcare App, Healthcare App, Healthcare App, Healthcare App | Service, System, Efficiency, Overall | negative, negative, negative, negative | Healthcare App - Service - negative, Healthcare App - System - negative, Healthcare App - Efficiency - negative, Healthcare App - Overall - negative | ### USER:I DO NOT RECOMMEND!!! Horrible service, Tested positive for Covid and was experiencing some pretty harsh symptoms. I attempted to open the app to speak with a health professional and kept receiving error messages about the server being down. I called and talked to a customer service representative, after what ... | ### Review: title: I DO NOT RECOMMEND!!! Horrible service, content: Tested positive for Covid and was experiencing some pretty harsh symptoms. I attempted to open the app to speak with a health professional and kept receiving error messages about the server being down. I called and talked to a customer service represen... | ### Review: title: I DO NOT RECOMMEND!!! Horrible service, content: Tested positive for Covid and was experiencing some pretty harsh symptoms. I attempted to open the app to speak with a health professional and kept receiving error messages about the server being down. I called and talked to a customer service represen... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: I DO NOT RECOMMEND!!! Horrible service, Tested positive for Covid and was experiencing some prett... |
Very rough around the edges | The app is written to run only vertically on iPads. Most iPad users use their iPad in landscape mode, especially if they’re using it with a keyboard. When you’re signing up if you have to leave the app for any reason and you try to come back, it completely wipes everything you input and you have to start over. I tried ... | App, App, App, App | Functionality, Interface, Security, Usability | Negative, Negative, Negative, Negative | App - Functionality - Negative, App - Interface - Negative, App - Security - Negative, App - Usability - Negative | ### USER:Very rough around the edges, The app is written to run only vertically on iPads. Most iPad users use their iPad in landscape mode, especially if they’re using it with a keyboard. When you’re signing up if you have to leave the app for any reason and you try to come back, it completely wipes everything you inpu... | ### Review: title: Very rough around the edges, content: The app is written to run only vertically on iPads. Most iPad users use their iPad in landscape mode, especially if they’re using it with a keyboard. When you’re signing up if you have to leave the app for any reason and you try to come back, it completely wipes ... | ### Review: title: Very rough around the edges, content: The app is written to run only vertically on iPads. Most iPad users use their iPad in landscape mode, especially if they’re using it with a keyboard. When you’re signing up if you have to leave the app for any reason and you try to come back, it completely wipes ... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Very rough around the edges, The app is written to run only vertically on iPads. Most iPad users ... |
SEEK HELP ANYWHERE ELSE ! | Given this service two opportunities and both failed miserably. First attempt was seeking help with breathing issues, wasn’t able to schedule time so was subject to next available status. Was no indication that call would be from non-identifed number so the one (only one attempt) at reaching me went unanswered. Minutes... | Customer Service, Customer Service, Customer Service, Customer Service, Customer Service, Customer Service | Responsiveness, Call Handling, Communication, Reliability, Punctuality, Emergency Assistance | negative, negative, negative, negative, negative, negative | Customer Service - Responsiveness - negative, Customer Service - Call Handling - negative, Customer Service - Communication - negative, Customer Service - Reliability - negative, Customer Service - Punctuality - negative, Customer Service - Emergency Assistance - negative | ### USER:SEEK HELP ANYWHERE ELSE !, Given this service two opportunities and both failed miserably. First attempt was seeking help with breathing issues, wasn’t able to schedule time so was subject to next available status. Was no indication that call would be from non-identifed number so the one (only one attempt) at ... | ### Review: title: SEEK HELP ANYWHERE ELSE !, content: Given this service two opportunities and both failed miserably. First attempt was seeking help with breathing issues, wasn’t able to schedule time so was subject to next available status. Was no indication that call would be from non-identifed number so the one (on... | ### Review: title: SEEK HELP ANYWHERE ELSE !, content: Given this service two opportunities and both failed miserably. First attempt was seeking help with breathing issues, wasn’t able to schedule time so was subject to next available status. Was no indication that call would be from non-identifed number so the one (on... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: SEEK HELP ANYWHERE ELSE !, Given this service two opportunities and both failed miserably. First ... |
Completely useless- Don’t even bother | Everybody knows how much problems and restrictions we have when it comes to the health coverage system. They made an app which was even advertised by my health insurance coverage provider but all I could do was register myself with a GP for a phone visit while I was trying to get contact with a dermatologist. I did eve... | App, App, Overall | Usability, Functionality, Effectiveness | Negative, Negative, Negative | App - Usability - Negative, App - Functionality - Negative, Overall - Effectiveness - Negative | ### USER:Completely useless- Don’t even bother, Everybody knows how much problems and restrictions we have when it comes to the health coverage system. They made an app which was even advertised by my health insurance coverage provider but all I could do was register myself with a GP for a phone visit while I was tryin... | ### Review: title: Completely useless- Don’t even bother, content: Everybody knows how much problems and restrictions we have when it comes to the health coverage system. They made an app which was even advertised by my health insurance coverage provider but all I could do was register myself with a GP for a phone visi... | ### Review: title: Completely useless- Don’t even bother, content: Everybody knows how much problems and restrictions we have when it comes to the health coverage system. They made an app which was even advertised by my health insurance coverage provider but all I could do was register myself with a GP for a phone visi... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Completely useless- Don’t even bother, Everybody knows how much problems and restrictions we have... |
Very Satisfied aside from one “Bad-Egg” Doc | This service has been such a convenience for my family. With a young baby, it has been so nice to be able to use Teledoc as opposed to packing a baby with us to our own doctor’s appointments. We have also used Teledoc on weekends when our doctor’s office was not open and while on vacation in another state- each time fr... | Convenience, Convenience, Doctor, Doctor | Service, Doctor's Availability, Listening Skills, Problem-identification Skills | positive, positive, negative, negative | Convenience - Service - positive, Convenience - Doctor's Availability - positive, Doctor - Listening Skills - negative, Doctor - Problem-identification Skills - negative | ### USER:Very Satisfied aside from one “Bad-Egg” Doc, This service has been such a convenience for my family. With a young baby, it has been so nice to be able to use Teledoc as opposed to packing a baby with us to our own doctor’s appointments. We have also used Teledoc on weekends when our doctor’s office was not ope... | ### Review: title: Very Satisfied aside from one “Bad-Egg” Doc, content: This service has been such a convenience for my family. With a young baby, it has been so nice to be able to use Teledoc as opposed to packing a baby with us to our own doctor’s appointments. We have also used Teledoc on weekends when our doctor’s... | ### Review: title: Very Satisfied aside from one “Bad-Egg” Doc, content: This service has been such a convenience for my family. With a young baby, it has been so nice to be able to use Teledoc as opposed to packing a baby with us to our own doctor’s appointments. We have also used Teledoc on weekends when our doctor’s... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Very Satisfied aside from one “Bad-Egg” Doc, This service has been such a convenience for my fami... |
Complete Nightmare | Being sick and trying to set up an account was a nightmare. I was going through the registration process and every time I had to leave the app to check informartion for the registration, it would re-start the registration. i had to go through it 5 times. Then I got the call from the Doctor which went very well but cost... | Experience, Experience, Experience, Experience | Registration, Call, Prescription, Customer Service | Negative, Positive, Negative, Negative | Experience - Registration - Negative, Experience - Call - Positive, Experience - Prescription - Negative, Experience - Customer Service - Negative | ### USER:Complete Nightmare, Being sick and trying to set up an account was a nightmare. I was going through the registration process and every time I had to leave the app to check informartion for the registration, it would re-start the registration. i had to go through it 5 times. Then I got the call from the Doctor ... | ### Review: title: Complete Nightmare, content: Being sick and trying to set up an account was a nightmare. I was going through the registration process and every time I had to leave the app to check informartion for the registration, it would re-start the registration. i had to go through it 5 times. Then I got the ca... | ### Review: title: Complete Nightmare, content: Being sick and trying to set up an account was a nightmare. I was going through the registration process and every time I had to leave the app to check informartion for the registration, it would re-start the registration. i had to go through it 5 times. Then I got the ca... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Complete Nightmare, Being sick and trying to set up an account was a nightmare. I was going throu... |
Worst experience | It took 25 minutes to get my daughter set up. She’s 2 with an ear infection. I thought Teledoc would be better than trying to get ahold of the pediatrician on call. I am a mother of 2 that works full time that does not have time for this. An unknown number calls while I’m speaking with customer service and asks if I’m... | Telemedicine, Telemedicine, Telemedicine | Call center, Wait time, Data accuracy | Negative, Negative, Negative | Telemedicine - Call center - Negative, Telemedicine - Wait time - Negative, Telemedicine - Data accuracy - Negative | ### USER:Worst experience, It took 25 minutes to get my daughter set up. She’s 2 with an ear infection. I thought Teledoc would be better than trying to get ahold of the pediatrician on call. I am a mother of 2 that works full time that does not have time for this. An unknown number calls while I’m speaking with custo... | ### Review: title: Worst experience, content: It took 25 minutes to get my daughter set up. She’s 2 with an ear infection. I thought Teledoc would be better than trying to get ahold of the pediatrician on call. I am a mother of 2 that works full time that does not have time for this. An unknown number calls while I’m ... | ### Review: title: Worst experience, content: It took 25 minutes to get my daughter set up. She’s 2 with an ear infection. I thought Teledoc would be better than trying to get ahold of the pediatrician on call. I am a mother of 2 that works full time that does not have time for this. An unknown number calls while I’m ... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Worst experience, It took 25 minutes to get my daughter set up. She’s 2 with an ear infection. I ... |
Don’t Do It | Worst experience ever. I have used telahealth options through previous providers and I have always had great results. I also understand that not everything can be treated over the phone. But the treatment I received here unacceptable. Doctors should not be able to charge patients just to tell them 2 min in the conversa... | Healthcare, Healthcare, Healthcare | Treatment, Coverage, System | negative, negative, negative | Healthcare - Treatment - negative, Healthcare - Coverage - negative, Healthcare - System - negative | ### USER:Don’t Do It, Worst experience ever. I have used telahealth options through previous providers and I have always had great results. I also understand that not everything can be treated over the phone. But the treatment I received here unacceptable. Doctors should not be able to charge patients just to tell them... | ### Review: title: Don’t Do It, content: Worst experience ever. I have used telahealth options through previous providers and I have always had great results. I also understand that not everything can be treated over the phone. But the treatment I received here unacceptable. Doctors should not be able to charge patient... | ### Review: title: Don’t Do It, content: Worst experience ever. I have used telahealth options through previous providers and I have always had great results. I also understand that not everything can be treated over the phone. But the treatment I received here unacceptable. Doctors should not be able to charge patient... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Don’t Do It, Worst experience ever. I have used telahealth options through previous providers and... |
The best thing since sliced bread!!!! | This service is the MOST AMAZING service I’ve ever experienced! The fact that you can visit with a dr and have the medical expertise (in some situations) without going to the Drs office is wonderful!! I set up a call for an earache. Within 5 minutes, (faster than the app said it would be) I was speaking to a dr. The dr... | Experience, Experience, Experience, Experience, Experience, Experience, Experience, Experience, Experience, Experience | Service, Visit with a doctor, No waiting room, No chance of spreading germs, On the user's time, Simple, easy, effective, Rash, Kid-friendly, Vacation-friendly, Insurance-friendly | positive, positive, positive, positive, positive, positive, positive, positive, positive, positive | Experience - Service - positive, Experience - Visit with a doctor - positive, Experience - No waiting room - positive, Experience - No chance of spreading germs - positive, Experience - On the user's time - positive, Experience - Simple, easy, effective - positive, Experience - Rash - positive, Experience - Kid-friendl... | ### USER:The best thing since sliced bread!!!!, This service is the MOST AMAZING service I’ve ever experienced! The fact that you can visit with a dr and have the medical expertise (in some situations) without going to the Drs office is wonderful!! I set up a call for an earache. Within 5 minutes, (faster than the app ... | ### Review: title: The best thing since sliced bread!!!!, content: This service is the MOST AMAZING service I’ve ever experienced! The fact that you can visit with a dr and have the medical expertise (in some situations) without going to the Drs office is wonderful!! I set up a call for an earache. Within 5 minutes, (f... | ### Review: title: The best thing since sliced bread!!!!, content: This service is the MOST AMAZING service I’ve ever experienced! The fact that you can visit with a dr and have the medical expertise (in some situations) without going to the Drs office is wonderful!! I set up a call for an earache. Within 5 minutes, (f... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: The best thing since sliced bread!!!!, This service is the MOST AMAZING service I’ve ever experie... |
Unprofessional | Scheduled a video visit with a therapist 4 days in advance. With suggested reschedule days and times as well. Everything seemed to have been confirmed. Until about 25 minutes prior to my scheduled video visit, I get a message saying the therapist could not confirm our appointment. Super disappointing as I canceled othe... | Functionality, Functionality, Functionality | Scheduling, Scheduling, Scheduling | Negative, Negative, Negative | Functionality - Scheduling - Negative, Functionality - Scheduling - Negative, Functionality - Scheduling - Negative | ### USER:Unprofessional, Scheduled a video visit with a therapist 4 days in advance. With suggested reschedule days and times as well. Everything seemed to have been confirmed. Until about 25 minutes prior to my scheduled video visit, I get a message saying the therapist could not confirm our appointment. Super disappo... | ### Review: title: Unprofessional, content: Scheduled a video visit with a therapist 4 days in advance. With suggested reschedule days and times as well. Everything seemed to have been confirmed. Until about 25 minutes prior to my scheduled video visit, I get a message saying the therapist could not confirm our appoint... | ### Review: title: Unprofessional, content: Scheduled a video visit with a therapist 4 days in advance. With suggested reschedule days and times as well. Everything seemed to have been confirmed. Until about 25 minutes prior to my scheduled video visit, I get a message saying the therapist could not confirm our appoint... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Unprofessional, Scheduled a video visit with a therapist 4 days in advance. With suggested resche... |
Cant get help | The idea of this app is great but too easily can people not get the help they need and still lose a good chunk of money. I am extremely poor without insurance and got sick with something i have already had before, i had all the medication that my last doctor prescribed for me. Was just hoping to get the medication so i... | Healthcare | App Features | Negative | Healthcare - App Features - Negative | ### USER:Cant get help, The idea of this app is great but too easily can people not get the help they need and still lose a good chunk of money. I am extremely poor without insurance and got sick with something i have already had before, i had all the medication that my last doctor prescribed for me. Was just hoping to... | ### Review: title: Cant get help, content: The idea of this app is great but too easily can people not get the help they need and still lose a good chunk of money. I am extremely poor without insurance and got sick with something i have already had before, i had all the medication that my last doctor prescribed for me.... | ### Review: title: Cant get help, content: The idea of this app is great but too easily can people not get the help they need and still lose a good chunk of money. I am extremely poor without insurance and got sick with something i have already had before, i had all the medication that my last doctor prescribed for me.... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Cant get help, The idea of this app is great but too easily can people not get the help they need... |
This is the future! | I’ll start by saying , I DONT GO TO THE DOCTOR! I have a 12 year old and running around with her and the million things that come with having kids I don’t have time to cry I’m not feeling well , , She came back positive for strep throat 5 days ago and I thought , I had been spared but it caught me ! because of COVID I... | Doctors, Doctors, Doctors, Doctors | Appearance, Timeliness, Professionalism, Communication | Positive, Positive, Positive, Positive | Doctors - Appearance - Positive, Doctors - Timeliness - Positive, Doctors - Professionalism - Positive, Doctors - Communication - Positive | ### USER:This is the future!, I’ll start by saying , I DONT GO TO THE DOCTOR! I have a 12 year old and running around with her and the million things that come with having kids I don’t have time to cry I’m not feeling well , , She came back positive for strep throat 5 days ago and I thought , I had been spared but it ... | ### Review: title: This is the future!, content: I’ll start by saying , I DONT GO TO THE DOCTOR! I have a 12 year old and running around with her and the million things that come with having kids I don’t have time to cry I’m not feeling well , , She came back positive for strep throat 5 days ago and I thought , I had ... | ### Review: title: This is the future!, content: I’ll start by saying , I DONT GO TO THE DOCTOR! I have a 12 year old and running around with her and the million things that come with having kids I don’t have time to cry I’m not feeling well , , She came back positive for strep throat 5 days ago and I thought , I had ... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: This is the future!, I’ll start by saying , I DONT GO TO THE DOCTOR! I have a 12 year old and run... |
Very frustrating and disappointing | I had a 10:00am visit scheduled and after 30 minutes, the doctor did not join the call, so I called the customer service line. The rep said she sent a note to “nudge” the doctor to join the visit. After 45 minutes of waiting for the doctor to join I called the customer service line again and was told that I should wait... | Customer Service, Customer Service, Customer Service | Service, Responsiveness, Communication | negative, negative, negative | Customer Service - Service - negative, Customer Service - Responsiveness - negative, Customer Service - Communication - negative | ### USER:Very frustrating and disappointing, I had a 10:00am visit scheduled and after 30 minutes, the doctor did not join the call, so I called the customer service line. The rep said she sent a note to “nudge” the doctor to join the visit. After 45 minutes of waiting for the doctor to join I called the customer servi... | ### Review: title: Very frustrating and disappointing, content: I had a 10:00am visit scheduled and after 30 minutes, the doctor did not join the call, so I called the customer service line. The rep said she sent a note to “nudge” the doctor to join the visit. After 45 minutes of waiting for the doctor to join I called... | ### Review: title: Very frustrating and disappointing, content: I had a 10:00am visit scheduled and after 30 minutes, the doctor did not join the call, so I called the customer service line. The rep said she sent a note to “nudge” the doctor to join the visit. After 45 minutes of waiting for the doctor to join I called... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Very frustrating and disappointing, I had a 10:00am visit scheduled and after 30 minutes, the doc... |
Subpar | I have attempted to use this 3 times, once the dr called because she couldn’t hear me in the app. I have an iPhone X up to date. Microphone turned on so I am not sure what the deal was. The second time calling for the same issue a week later, this other dr proceeds to just stare at me for 2 mins while I sneezed and cou... | App Functionality, App Functionality, App Functionality, App Functionality, App Functionality | Audio Quality, Microphone, Patient Support, Responsiveness, System Functionality | Negative, Negative, Negative, Negative, Negative | App Functionality - Audio Quality - Negative, App Functionality - Microphone - Negative, App Functionality - Patient Support - Negative, App Functionality - Responsiveness - Negative, App Functionality - System Functionality - Negative | ### USER:Subpar, I have attempted to use this 3 times, once the dr called because she couldn’t hear me in the app. I have an iPhone X up to date. Microphone turned on so I am not sure what the deal was. The second time calling for the same issue a week later, this other dr proceeds to just stare at me for 2 mins while ... | ### Review: title: Subpar, content: I have attempted to use this 3 times, once the dr called because she couldn’t hear me in the app. I have an iPhone X up to date. Microphone turned on so I am not sure what the deal was. The second time calling for the same issue a week later, this other dr proceeds to just stare at m... | ### Review: title: Subpar, content: I have attempted to use this 3 times, once the dr called because she couldn’t hear me in the app. I have an iPhone X up to date. Microphone turned on so I am not sure what the deal was. The second time calling for the same issue a week later, this other dr proceeds to just stare at m... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Subpar, I have attempted to use this 3 times, once the dr called because she couldn’t hear me in ... |
Pointless. Basically terminated my account for using the app. I’m very serious. It’s a joke. | Teladoc was great at first. I used them for awhile and never had any problems the first few times then every other time I would request a work note they would tell me that they would include it in the message but yet it wasn’t so I had to set up another visit and pay another $25 just to request a work note from the nex... | Medical Services, Medical Services, Medical Services, Medical Services | Account, Communication, Appointment, Accessibility | Negative, Negative, Negative, Neutral | Medical Services - Account - Negative, Medical Services - Communication - Negative, Medical Services - Appointment - Negative, Medical Services - Accessibility - Neutral | ### USER:Pointless. Basically terminated my account for using the app. I’m very serious. It’s a joke., Teladoc was great at first. I used them for awhile and never had any problems the first few times then every other time I would request a work note they would tell me that they would include it in the message but yet ... | ### Review: title: Pointless. Basically terminated my account for using the app. I’m very serious. It’s a joke., content: Teladoc was great at first. I used them for awhile and never had any problems the first few times then every other time I would request a work note they would tell me that they would include it in t... | ### Review: title: Pointless. Basically terminated my account for using the app. I’m very serious. It’s a joke., content: Teladoc was great at first. I used them for awhile and never had any problems the first few times then every other time I would request a work note they would tell me that they would include it in t... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Pointless. Basically terminated my account for using the app. I’m very serious. It’s a joke., Tel... |
Terrible First (And Last) Experience | Heard good things about this from other coworkers. Decided to give it a try when I had an immediate need for care (non-emergency). Thought this would be an easy way to connect with a doctor quick instead of maybe having to wait a day to get in to an actual doctors office. Submitted my request and waited around the hous... | Service, Service, App, Service, Service, Service, Convenience | Response Time, Refund, Usability, Recommendation, Prescription, Responsiveness, Timeliness | negative, positive, positive, positive, negative, negative, negative | Service - Response Time - negative, Service - Refund - positive, App-Review: ('Not sure...', ': ', 'I have mixed feelings. The app is easy to navigate; unlike other telemedicine apps, it prompts you with questions to ensure you are connected to an appropriate medical professional. And the doctor I saw was great. But un... | ### USER:Terrible First (And Last) Experience, Heard good things about this from other coworkers. Decided to give it a try when I had an immediate need for care (non-emergency). Thought this would be an easy way to connect with a doctor quick instead of maybe having to wait a day to get in to an actual doctors office. ... | ### Review: title: Terrible First (And Last) Experience, content: Heard good things about this from other coworkers. Decided to give it a try when I had an immediate need for care (non-emergency). Thought this would be an easy way to connect with a doctor quick instead of maybe having to wait a day to get in to an actu... | ### Review: title: Terrible First (And Last) Experience, content: Heard good things about this from other coworkers. Decided to give it a try when I had an immediate need for care (non-emergency). Thought this would be an easy way to connect with a doctor quick instead of maybe having to wait a day to get in to an actu... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Terrible First (And Last) Experience, Heard good things about this from other coworkers. Decided ... |
Worked for me | Got denied at urgent care bc my insurance couldn’t be confirmed and called my insurance company to learn about this app. Was contacted by a doctor within 30 minutes and got a prescription after a quick but thorough conversation. , , For me this is amazing bc I would have had to wait till Monday possibly even later to s... | Medical Services, Medical Services, Medical Services, Medical Services, Billing | Appointment Speed, Availability, Diagnostic Accuracy, Nurse Responsiveness, Copay | Positive, Positive, Positive, Positive, Negative | Medical Services - Appointment Speed - Positive, Medical Services - Availability - Positive, Medical Services - Diagnostic Accuracy - Positive, Medical Services - Nurse Responsiveness - Positive, Billing - Copay - Negative | ### USER:Worked for me, Got denied at urgent care bc my insurance couldn’t be confirmed and called my insurance company to learn about this app. Was contacted by a doctor within 30 minutes and got a prescription after a quick but thorough conversation. , , For me this is amazing bc I would have had to wait till Monday ... | ### Review: title: Worked for me, content: Got denied at urgent care bc my insurance couldn’t be confirmed and called my insurance company to learn about this app. Was contacted by a doctor within 30 minutes and got a prescription after a quick but thorough conversation. , , For me this is amazing bc I would have had t... | ### Review: title: Worked for me, content: Got denied at urgent care bc my insurance couldn’t be confirmed and called my insurance company to learn about this app. Was contacted by a doctor within 30 minutes and got a prescription after a quick but thorough conversation. , , For me this is amazing bc I would have had t... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Worked for me, Got denied at urgent care bc my insurance couldn’t be confirmed and called my insu... |
extremely easy way to get behavioral health care | I've been using Teladoc services for the past few months for behavioral health medication. My psychiatrist through Teladoc is wonderful. She is always very kind and listens. She has been patient with me as we worked on getting the right combination of medication for depression and anxiety. When I end the visit with her... | Healthcare, Functionality, Functionality | Doctor, Convenience, Anxiety reduction | positive, positive, positive | Healthcare - Doctor - positive, Functionality - Convenience - positive, Functionality - Anxiety reduction - positive | ### USER:extremely easy way to get behavioral health care, I've been using Teladoc services for the past few months for behavioral health medication. My psychiatrist through Teladoc is wonderful. She is always very kind and listens. She has been patient with me as we worked on getting the right combination of medicatio... | ### Review: title: extremely easy way to get behavioral health care, content: I've been using Teladoc services for the past few months for behavioral health medication. My psychiatrist through Teladoc is wonderful. She is always very kind and listens. She has been patient with me as we worked on getting the right combi... | ### Review: title: extremely easy way to get behavioral health care, content: I've been using Teladoc services for the past few months for behavioral health medication. My psychiatrist through Teladoc is wonderful. She is always very kind and listens. She has been patient with me as we worked on getting the right combi... | Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: extremely easy way to get behavioral health care, I've been using Teladoc services for the past f... |
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