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The dataset generation failed because of a cast error
Error code: DatasetGenerationCastError
Exception: DatasetGenerationCastError
Message: An error occurred while generating the dataset
All the data files must have the same columns, but at some point there are 17 new columns ({'origin_station_code', 'verbatim_text', 'Unnamed: 0', 'fleet_type_description', 'departure_delay_group', 'seat_factor_band', 'response_group', 'flight_number', 'destination_station_code', 'transformed_text', 'scheduled_departure_date', 'entity', 'fleet_usage', 'ques_verbatim_text', 'loyalty_program_level', 'arrival_delay_group', 'sentiments'}) and 9 missing columns ({'Review_content', 'Flying_month', 'Class', 'Passanger_Name', 'Route', 'Rating', 'Verified', 'Review_title', 'Traveller_type'}).
This happened while the csv dataset builder was generating data using
hf://datasets/AdithyaSNair/AirlineScrappedReview/Customer_comment.csv (at revision cc26c4ca8662c564f791aafa5973bc8c4f6024ce)
Please either edit the data files to have matching columns, or separate them into different configurations (see docs at https://hf.co/docs/hub/datasets-manual-configuration#multiple-configurations)
Traceback: Traceback (most recent call last):
File "/src/services/worker/.venv/lib/python3.9/site-packages/datasets/builder.py", line 2011, in _prepare_split_single
writer.write_table(table)
File "/src/services/worker/.venv/lib/python3.9/site-packages/datasets/arrow_writer.py", line 585, in write_table
pa_table = table_cast(pa_table, self._schema)
File "/src/services/worker/.venv/lib/python3.9/site-packages/datasets/table.py", line 2302, in table_cast
return cast_table_to_schema(table, schema)
File "/src/services/worker/.venv/lib/python3.9/site-packages/datasets/table.py", line 2256, in cast_table_to_schema
raise CastError(
datasets.table.CastError: Couldn't cast
Unnamed: 0: int64
flight_number: int64
origin_station_code: string
destination_station_code: string
scheduled_departure_date: string
arrival_delay_group: string
departure_delay_group: string
entity: string
verbatim_text: string
seat_factor_band: string
ques_verbatim_text: string
loyalty_program_level: string
fleet_type_description: string
fleet_usage: string
response_group: string
sentiments: string
transformed_text: string
-- schema metadata --
pandas: '{"index_columns": [{"kind": "range", "name": null, "start": 0, "' + 2510
to
{'Passanger_Name': Value(dtype='string', id=None), 'Flying_month': Value(dtype='string', id=None), 'Route': Value(dtype='string', id=None), 'Rating': Value(dtype='float64', id=None), 'Verified': Value(dtype='string', id=None), 'Review_title': Value(dtype='string', id=None), 'Review_content': Value(dtype='string', id=None), 'Traveller_type': Value(dtype='string', id=None), 'Class': Value(dtype='string', id=None)}
because column names don't match
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/src/services/worker/src/worker/job_runners/config/parquet_and_info.py", line 1324, in compute_config_parquet_and_info_response
parquet_operations = convert_to_parquet(builder)
File "/src/services/worker/src/worker/job_runners/config/parquet_and_info.py", line 938, in convert_to_parquet
builder.download_and_prepare(
File "/src/services/worker/.venv/lib/python3.9/site-packages/datasets/builder.py", line 1027, in download_and_prepare
self._download_and_prepare(
File "/src/services/worker/.venv/lib/python3.9/site-packages/datasets/builder.py", line 1122, in _download_and_prepare
self._prepare_split(split_generator, **prepare_split_kwargs)
File "/src/services/worker/.venv/lib/python3.9/site-packages/datasets/builder.py", line 1882, in _prepare_split
for job_id, done, content in self._prepare_split_single(
File "/src/services/worker/.venv/lib/python3.9/site-packages/datasets/builder.py", line 2013, in _prepare_split_single
raise DatasetGenerationCastError.from_cast_error(
datasets.exceptions.DatasetGenerationCastError: An error occurred while generating the dataset
All the data files must have the same columns, but at some point there are 17 new columns ({'origin_station_code', 'verbatim_text', 'Unnamed: 0', 'fleet_type_description', 'departure_delay_group', 'seat_factor_band', 'response_group', 'flight_number', 'destination_station_code', 'transformed_text', 'scheduled_departure_date', 'entity', 'fleet_usage', 'ques_verbatim_text', 'loyalty_program_level', 'arrival_delay_group', 'sentiments'}) and 9 missing columns ({'Review_content', 'Flying_month', 'Class', 'Passanger_Name', 'Route', 'Rating', 'Verified', 'Review_title', 'Traveller_type'}).
This happened while the csv dataset builder was generating data using
hf://datasets/AdithyaSNair/AirlineScrappedReview/Customer_comment.csv (at revision cc26c4ca8662c564f791aafa5973bc8c4f6024ce)
Please either edit the data files to have matching columns, or separate them into different configurations (see docs at https://hf.co/docs/hub/datasets-manual-configuration#multiple-configurations)Need help to make the dataset viewer work? Make sure to review how to configure the dataset viewer, and open a discussion for direct support.
Passanger_Name string | Flying_month string | Route string | Rating float64 | Verified string | Review_title string | Review_content string | Traveller_type string | Class string |
|---|---|---|---|---|---|---|---|---|
Paige Boet | June 2023 | New Orleans to London | 1 | Trip Verified | The airline lost my luggage | The airline lost my luggage and was absolutely awful throughout the entire trip. They gave me no updates, their website sucks, and it was nearly impossible to get someone on the phone. They finally delivered my luggage to my hotel after i had left to go back to the US, 5 days after I told them to ship it back to the US... | Solo Leisure | Economy Class |
S Layne | March 2023 | London to Amman | 1 | Trip Verified | fully refunded by our travel insurance | We booked on the BA website, round trip flights from Seattle to Amman with a stop in London, in Business Class. Our first flight was delayed and then diverted to NYC, and enroute my husband experienced a medical emergency. When we landed in NYC we were taken to a hospital and I stayed in constant contact with the airli... | Couple Leisure | Business Class |
E Lanewoski | Heathrow to Bodrum | Business Class | 2 | Trip Verified | no boarding drinks provided | First time flying with BA business class, never again. There are no boarding drinks provided. My meal quality was below business class standards as was the quality of the wine. On arrival at Bodrum my bags were among the last to appear. Not looking forward to the same chaos on the return flight. | A321 neo | Solo Leisure |
Joel Burman | June 2023 | Amman to London | 4 | Not Verified | WiFi didn't work | You can buy sandwiches and crisps but don't expect a hot meal. Because the plane is a narrow body , there are no screens. Not helping matters is the fact that the BA prebooking shop for food didn't recognise the flight number, and the onboard WiFi didn't work. | Solo Leisure | Economy Class |
R Vines | London City to Ibiza | Business Class | 7 | Trip Verified | stick with economy | This is a two-for-one review covering economy and business class on the BA flight from London City to Ibiza. Economy was excellent. A very light lunch (small cheese-and-pastrami sandwich, chocolate brownie) followed by a pretty much free-flowing drinks trolley. The flight was full but the crew worked hard and did a ver... | Embraer 190 | Family Leisure |
M King | June 2023 | London to Washington | 1 | Trip Verified | Communication is terrible | Absolutely horrible airline. Communication is terrible. Last minute delays, cancellations, seat changes with no communication. App and website user experience is years behind other airlines. Seats are cramped and uncomfortable. Overpriced. Would not fly again. | Couple Leisure | Economy Class |
C Dean | Amsterdam to London | Business Class | 1 | Trip Verified | delays and cancellations | Having experienced delays and cancellations departing from USA to Europe and now a 3.5 hour estimated delay at LHR heading back to USA, I would warn travelers that BA has become unreliable and is now on my “Do Not Fly” list until they get better organized. | A350 | Business |
Richard Hodges | London Heathrow to Kalamata | Economy Class | 7 | Trip Verified | Economy class seating was truly dreadful | Travelled to Heathrow to Kalamata and return journey 11 days later. World Traveller (aka Economy) Class. Both flights departed on time. Return flight landed early - BUT - we then had a 1 1/4 hour wait for the baggage to be offloaded which rather ruined the journey home as we then caught a motorway closure. Flights OK -... | Boeing 737 | Couple Leisure |
Carol Willmore | June 2023 | London to Funchal | 1 | Not Verified | flight failed at every level | This flight failed at every level. We were delayed and arrived at our destination late so that our prepaid car transfer phoned to advise us that he could only wait another 10 minutes for us but this was a BA holiday. We pre ordered food for our flight and this was never loaded onto our flight and to finally compound Br... | Couple Leisure | Economy Class |
Nadine Kohler | June 2023 | Marseille to Seattle via London Heathrow | 1 | Not Verified | BA refuses to make it right | Beware of British Airways and their marketing to make you believe that they are full of class and level above the rest. They won't treat you that way when you get bumped from a flight and it is their responsibility to compensate you for their mistakes. We recently had a trip home planned from MRS to SEA. A mechanical i... | Family Leisure | Economy Class |
A. Adel | June 2023 | Cairo to London | 2 | Trip Verified | shame for such well known airline | I flew from Cairo to Heathrow on what they call euro club class which is a cramped coach seat with the middle empty seat. Horrible service. I get to Heathrow airport 40 minutes late so I had to run around looking for my connecting flight. Finally jumping through escalators and train to another building where is my gate... | Solo Leisure | Business Class |
Cosmin Stefanescu | June 2023 | Bucharest to Dallas via London | 1 | Not Verified | Total garbage | I flew with numerous airlines, but I gotta admit, British Airways is by far the worst airline ever when it comes to customer support. I waited 3 weeks for a ticket change. Call center workers are giving you false information just so they would make you hang up. They told me I was supposed to get an email from them with... | Solo Leisure | Economy Class |
Emmeline Reichert | June 2023 | Gatwick to Venice | 3 | Trip Verified | arrived at the airport only 1 hour before | We were traveling as a family (5 people). Because of an accident by the airport, we arrived at the airport only 1 hour before the flight. The kiosk was unable to read one of our passports and we had to go to check-in. The lady at the check-in checked the passport and gave us a boarding pass. Because we had no extra tim... | Family Leisure | Economy Class |
Jamie Gooding | June 2023 | Dublin to London City | 1 | Trip Verified | so callous and uncaring | Flight at 8.40am from DUB to LCY cancelled 1155pm night before. No text message. No phone. Waiting at bus stop and randomly checked email to see alternate flight option. Hang on? What’s this! It was dark at 5am. It was hard to see mobile phone screen. I’m still jet lagged. Only option was to LHR at 9.20am. Tried callin... | Solo Leisure | Economy Class |
Michael Hayward | June 2023 | Tokyo to Manchester via Heathrow | 1 | Trip Verified | uncomfy old planes | Terrible. I have traveled twice with them this year via business class and they have been significantly delayed or cancellations with connecting flights. The customer service or complete lack of it is appalling and has forced me to change credit cards as I no longer intend to use BA for any further flights. Terrible un... | Business | Business Class |
George W Edmonds | June 2023 | San Francisco to London | 1 | Trip Verified | never fly British Airway ever again | The customer service is ugly. Tried calling two weeks ago but still had problems with flight. All I get is someone in India. I thought i was flying Iberia once I looked close at ticket it was British Airways. Will never fly British Airway ever again. | Solo Leisure | Economy Class |
A Garlen | Santiago to London | Economy Class | 3 | Trip Verified | Most uncomfortable flight | Most uncomfortable flight I have ever experienced. It's a long time since I have flown long-haul, the cramped conditions were awful. The rows were so close together when the person in front reclined their seat my TV was so close I couldn't focus on it. BA seem to want to make economy so uncomfortable to encourage cust... | Boeing 787 | Family Leisure |
K Pickering | June 2023 | Seattle to Nice via London | 1 | Trip Verified | I will never fly British Airways again | I booked our first out of country trip to take my husband on a surprise trip to Monaco. I gave us over 3 hours for our connecting flight to and from home through Heathrow. Our flight left Seattle an hour late causing us to miss our connecting flight. We were rescheduled before we even landed. They booked us on a flight... | Couple Leisure | Economy Class |
M Johnson | March 2023 | Sydney via Singapore to London Heathrow | 4 | Trip Verified | All in all very disappointing | My husband and I booked seats within our premium economy booking. On both outward journey BA015 on 12 February and return on 11 March we were last OR almost last to be served food. Each time they had run out of our choices. On one occasion I did not eat as only available option was curry which disagrees with me. On all... | Couple Leisure | Premium Economy |
Benjamin Stevens | Seattle to Edinburgh via Heathrow | Economy Class | 1 | Not Verified | customer service was horrendous | May 3, flew from Seattle to Heathrow then to Edinburgh. BA lost my golf bag which caused me to purchase golf shoes, club rentals, tees, balls. I had tee times at two courses in St. Andrews that took months to make. The promised my bag returned in 24 hours and they would reimburse occurred expenses. I contacted BA and t... | Boeing 777 | Business |
V Samaras | April 2023 | Athens to Durban via London Heathrow | 2 | Trip Verified | All flights without exception were delayed | I went through three flights to reach my destination. All of my BA flights without exception were delayed, both on my way to my destination and back from my destination which is understandable to an extent. What's not understandable is that they weren't prepared for one of the flights and delayed by almost an hour so I... | Solo Leisure | Economy Class |
Christopher Neep | Vancouver to London Heathrow | Business Class | 9 | Trip Verified | An excellent flight | An excellent flight in Club World on British Airways. The welcome aboard was warm and that continued throughout the flight. The crew were attentive, friendly and very professional. On board food for dinner and breakfast was good and there was a well chosen selection of wines. In flight entertainment offered a great sel... | A350 | Solo Leisure |
Ali Balandy | May 2023 | Vancouver to Barcelona via London | 3 | Trip Verified | luggage was still in London | The flight schedule was delayed for one hour. After boarding the plane we were delayed at least another 30 minutes. When we arrived in London, we were delayed again for at least another 30 minutes to find a gate. We were left with 45 minutes only to catch our connecting flight to Barcelona, we needed to run and take th... | Family Leisure | Economy Class |
A Robinson | June 2023 | Boston to Cairo via London | 1 | Trip Verified | worst experience in all my years of travel | The worst experience in all my years of travel. My first flight with my two kids from Boston to London was delayed by 2 hours, resulting in me missing my connecting flight. Despite having a layover of approximately 2.5 hours, I ended up waiting until 4.30 pm to board my flight to Cairo. Unfortunately, even that flight ... | Family Leisure | Economy Class |
K Parker | May 2023 | London to Santorini | 1 | Trip Verified | The worst experience | The worst experience in all my years of travel. Bag was destroyed, flight delayed 3 hours and couldn't get water on board. Then when attempting to claim on their website the entire site failed on a dropdown menu that wouldn't work. You can't contact them. Plane was filthy and someone else's belongings and left over foo... | Couple Leisure | Economy Class |
Tanya Tracy | February 2023 | Heathrow to Mumbai | 2 | Trip Verified | haven’t received any reimbursement | Terrible delays. Had to rebook our domestic travel for 5 passengers and haven’t received any reimbursement on the same. Lost all my luggage; received luggage after 4 days. Had to purchase new clothes for the family for a wedding. No customer service rep picks up the phone. | Family Leisure | Economy Class |
Christos Hadjipanayi | March 2023 | London to Larnaca | 10 | Trip Verified | the crew has helped me | A serious medical problem appeared while I was onboard. I informed the crew and they helped me out. Unfortunately I was in transit but travelling further became too difficult because of how unwell I became. Also I could not find my way back home in my condition. Thankfully the crew has helped me in every step of the jo... | Solo Leisure | Economy Class |
N Stane | May 2023 | Nice to London Heathrow | 1 | Trip Verified | check-in process was terrible | I haven't flown British Airways before and will never fly them again! The check-in process was terrible and slow. There were over 30 people in the regular check in line and they had two agents working it. They had one agent working the first class line. It should not take that long to check people in especially when pe... | Family Leisure | Economy Class |
Alex Martinez | May 2023 | Las Vegas to Venice | 1 | Not Verified | the worst airline experience I've ever had to deal with | My itinerary was supposed to be Las Vegas-Chicago-London-Venice. When I landed in London Heathrow, I was stuck on the aircraft for 2 hours with no explanation as to why and because of such a delay I missed my connecting flight to Venice. Getting off the plane was when the real nightmare took place. Our flight had over ... | Solo Leisure | Economy Class |
E Smyth | London to New York | Premium Economy | 9 | Trip Verified | Service was good | Busy day at LHR and flight full. Lounge crowded but B gates lounge quieter. Flight left on time, very professional crew, greeted by name and executive club status acknowledged and thanked for return custom. A nice touch. Service was good. Food average. Entertainment good. Early arrival, quick processing at JFK. All goo... | Boeing 777-300 | Family Leisure |
S Anderson | Lisbon to London | Economy Class | 2 | Trip Verified | Last time I will fly British Airways | Worst seats I have ever encountered in economy class. No leg room at all. I had to spread my legs to fit. Staff at the terminal rude. “Business class” offers the same seat, but with more legroom and they block the middle seat. They cram people in seats with no legroom and block off the same seat type at the front of th... | A320 | Couple Leisure |
B Sherry | May 2023 | Dallas to Madrid via London | 1 | Not Verified | cancel your flight without notice | Top Ten REASONS to not use British Airways To all: Be Aware and be on Notice- Travel at your own risk I have travelled for years on many different airlines, and I have to say that British Airways ranks as one of the top two most horrible airlines to fly. Don’t waste your time or money. Customer service is non-existent.... | Couple Leisure | Premium Economy |
William Jackson | March 2023 | London to Valencia | 10 | Not Verified | flights changed with no cost | Easy check in on the way to Heathrow. The flight was on time with no issues. Our return flight to Valencia was booked for the afternoon and our long haul flight arrived early at Heathrow. This was with another airline and was not a connecting flight. I asked at the British Airways check in if we could be put onto the m... | Couple Leisure | Economy Class |
A Warten | London to Glasgow | Economy Class | 10 | Trip Verified | Cheap, quick and efficient | Online check in worked fine. Quick security check. Once onboard quick flight up to Glasgow, water and snack provided. All in all very pleased. Cheap, quick and efficient. | A320 | Solo Leisure |
E Michaels | London Heathrow to Malaga | Business Class | 2 | Trip Verified | the worst major European airline | . The BA first lounge at Terminal 5 was a zoo at 2pm, dirty tables and used tableware everywhere. Worse than this, the usual atrocious boarding gate service, and boarding started 50 mins late. The flight was operated by a Finnair A320, which is barely low cost standard let alone business class. Hard, thin, uncomfortab... | A320 Finnair | Business |
Steve Bennett | London to Nice | Business Class | 4 | Not Verified | do not think the fare was worth the money | Paid a quick visit to Nice yesterday from Heathrow. Decided to go Business class since my last short haul flight in Economy was a real crush and rather unpleasant. I paid over £300 for a business class round trip. I went into the to BA lounge in Terminal 5 which was very crowded. Being 6.30 in the morning I decided aga... | A319 | Couple Leisure |
N Mayle | September 2022 | London to San Francisco | 2 | Trip Verified | BA is on the skids downhill | Words fail to describe this last awful flight - baby across the aisle crying for most of the flight and although horrible to go without any rest for the long flight LHR/SFO, it's understandable for a baby to cry nonstop - but the crew yakking loudly in the galley even after a polite notification that their conversation... | Solo Leisure | Business Class |
E Heale | April 2023 | London to Dallas | 1 | Trip Verified | Absolutely terrible experience | Absolutely terrible experience. The app would not let me check in online and repeatedly asked for COVID documents, but then did not accept them even when provided. I was trying to fly back to the USA, where I am a citizen and the app caused repeated errors. I went to British Airways Customer Service to check in and was... | Solo Leisure | Economy Class |
H Mike | May 2023 | London to Madrid | 1 | Trip Verified | poor service and unhappy customers | BA overbook every flight to maximise their income with no regard for the customer. It means you cannot check in online or at the kiosk in the airport and have to queue even with no luggage. Makes easyJet and Ryanair look like customer champions. The server in Itsu in the BA terminal says she stopped flying BA years ago... | Business | Economy Class |
Richard Cruise | May 2023 | London to Belfast | 1 | Trip Verified | just won't use them again | The flights were all on time, except Belfast from London which never is. The Staff were efficient. My issue is the App, I could not book seats to Tel Aviv though tried for a month as wanted to pay. So ended up in a middle seat even though a window seat was available on the flight. The seat was in front of the dividing ... | Solo Leisure | Economy Class |
Kathi Blanning | May 2023 | Los Angeles to London | 3 | Not Verified | Another bad show | Only the second time flying BA as first time wasn’t positive. Could have made my connection in Heathrow if BA had been proactive. Instead, overnight at the Renaissance hotel compliments of BA. Adequate, but one wonders why a large part of this hotel is devoted to sleeping and feeding of hundreds of stranded passengers.... | Couple Leisure | Business Class |
Harry Okin | April 2023 | Atlanta to London | 3 | Trip Verified | what an earth is going on at BA | I wasn't going to bother reviewing this flight as I seem to be on a perpetual downer with BA but the airport experience convinced me otherwise. After having our flight class reduced from First to Business, then offered an alternative route on the outward leg in First to make up for the disappointment, they then reneged... | Couple Leisure | Business Class |
Nicholas Felty | no | May 2023 | 1 | Trip Verified | I had to reschedule my flight | I booked business class tickets for my fiancé and I. I had to reschedule my flight due to an unforeseen timing change, so I called to get have my flight refunded. The representative on the phone informed me he wasn't sure how much I would get, as the refund department needed to check, but estimated I would lose 10-20% ... | Couple Leisure | Business Class |
C Peale | Sydney to London via Singapore | Business Class | 1 | Trip Verified | most appalling airline service | I will never travel with British Airways again. I spent over $10,000 on a business class seat to attend a funeral in the UK. First, the Boeing 787-9 cabin has 7 seats across the aisle so what you are getting in reality is premium economy. The seats are narrow and effectively are a business class seat cut in half. They ... | Boeing 787-9 | Solo Leisure |
Jason Wickert | May 2023 | Heathrow to Faro | 1 | Trip Verified | Customer service is shocking | I am already in Portugal so contacted them today and they cancelled my return flight because I was 10 minutes late calling them, even though I tried for 2 hours to get through the day before. Now I am unable to get back and they have kept the 500 pounds. Customer service is shocking, they have no intention of helping y... | Solo Leisure | Business Class |
S Dasirou | May 2023 | London to Barcelona | 1 | Trip Verified | Avoid this airline | Terrible. Avoid this airline. It’s now becoming regular practice to cancel flights. Had a cancellation from Switzerland that forced us to spend the whole night in a cheap hotel and had to fly out the next day and then had another cancellation to Spain. The airline only knows how to ask for expensive prices. | Business | Economy Class |
Alexander George | April 2023 | New York to London | 2 | Trip Verified | a lot of actual lies being told | Despite being a gold member, the British Airways staff in Heathrow literally could not care in the slightest about the absolute turmoil and logistical damage or wider impact of their terrible service. All the staff members repeat the same mantra - “we are not obliged to provide even an update for the first 24 hours” as... | Business | Economy Class |
G Jones | Singapore to London | Business Class | 5 | Not Verified | premium price for very average service | Regarding the aircraft and seat: The business class seats on this flight were pretty good. All were of the suite type, where every seat has its own booth with sliding door for extra privacy. The downside to this is that if you are travelling as a couple, its quite difficult to interact. There is ample storage and USB c... | Boeing 787 | Couple Leisure |
Michelle Morgan | January 2023 | Sweden to Los Angeles via London | 1 | Not Verified | lack of customer service | I travelled with British Airways from Sweden to Los Angeles via London in December 2022. When I arrived at LAX one of my bags were missing. There was no information of the whereabouts of my bag and after searching for someone for about 30 minutes, I found the point of contact and she told me my bag was left behind. I g... | Couple Leisure | Economy Class |
Srinivasan Balaji | Seattle to Zagreb via London | Premium Economy | 2 | Not Verified | Overall not a good airline | Food was lousy. Who ever is planning the Asian Hindu Vegetarian meal is clueless as to what this meal includes. The snack was also lousy. It took us 2 hours just to go from T5 to T3 and clear security check. The place was chaotic. We get to our boarding gate and again a long line with 40 minutes wait for someone to che... | Boeing 777 | Couple Leisure |
P Patel | Bangalore to Toronto via London, | Premium Economy | 1 | Trip Verified | delayed and missed connecting flight | Had the worst experience. The flight from London to Toronto got delayed and we missed the connecting flight to Halifax. We were four including an infant and a toddler aged 4 years, despite being delayed and missed the connecting flight the ground staff were not at all helpful. We waited for an hour to get them to talk ... | Boeing 777 | Family Leisure |
C Mayre | London to Denver | Economy Class | 1 | Trip Verified | !not a good experience | The ground staff were not helpful. Felt like all they wanted to do was rush us to check in and then all passengers needed up waiting in a holding area for a bus anyway. Travelling with a child with a disability was a nightmare with British Airways. Logged a complaint and it took almost four weeks to answer. Lost some o... | Dreamliner | Family Leisure |
Kai Kohlberger | London to Hong Kong | Premium Economy | 10 | Trip Verified | A very pleasant experience | Second time BA Premium Economy in a newer aircraft and yet another excellent experience. Despite a three hour delay and missing my connection in Hong Kong, this was a very pleasant flight. Seats are spacious and comfortable in Premium Economy in this layout, attitude of the cabin crew was excellent and food was good. T... | A350 | Solo Leisure |
Guadalupe Carlos-Alarcon | April 2023 | Brussels to Los Angeles via London Heathrow | 2 | Not Verified | It was a nightmare | They changed our Flights from Brussels to London Heathrow to LAX on 4/16/2023. We paid extra to choose our seats. Since they cancelled they never honored the seat that we bought, they seated us in totally different seats. I asked the check in employee, she was very rude and told us that we have to understand that was a... | Couple Leisure | Economy Class |
Patrick Sparks | April 2023 | Copenhagen to London | 5 | Not Verified | Abysmal service | At Copenhagen the most chaotic ticket counter assignment in the history of airlines. Time on board never changed, no fixed counter at Airport. Abysmal service that needs vast improvement here | Couple Leisure | Economy Class |
T Cayle | March 2023 | London to Denver | 1 | Trip Verified | trained to give you the runaround | Worst experience of my life trying to deal with the customer service for British Airways. So many issues with getting from one destination to the other. Had an absolutely horrible time trying to get answers or reach anyone who was capable of helping navigate uncertainties. I wrote them a formal complaint requesting som... | Family Leisure | Economy Class |
Andrew Pybus | April 2023 | Hong Kong to London | 3 | Trip Verified | they only had one choice of meal | Due to code sharing with Cathay Pacific I was downgraded to BA on my return leg. I can’t describe how cheated I felt. I booked and paid for an airline with great entertainment, food and service, instead, I was forced to go hungry because they only had one choice of meal and it was inedible. To ensure the passengers did... | Solo Leisure | Economy Class |
M Edwards | Heathrow to Malaga | Business Class | 4 | Trip Verified | relentless BA cost cutting | LHR check in was quick at the First Wing and quickly through security. The First lounge was quiet for a change and a reasonably good breakfast buffet available. While BA have brought back their Highlife magazine in the lounge, it seems they used Covid to scrap all the other magazines they used to offer, as part of the ... | A320 | Business |
Luis Rojas | March 2023 | Santorini to Gatwick | 3 | Trip Verified | I wouldn't recommend British Airways | I wouldn't recommend British Airways at all. I tried to call to customer service for 3 times in different days and time and I waited for more than 30 minutes on the phone! I ended hanging up. They are excusing themselves in the high volume of calls. I write an email an I am still waiting for 2 weeks! Website is diffic... | Family Leisure | Economy Class |
C Maire | January 2023 | Madrid to Belfast via London | 1 | Trip Verified | Absolutely horrible experience | Absolutely horrible experience. I booked a ticket from Expedia for a British Airways Operated flight from Madrid to Belfast with a changeover at London Heathrow. The whole itinerary was listed as BA although the Madrid to London flight was Iberia. On Jan 22nd, London was experiencing cold and fog. The Iberian flight sa... | Solo Leisure | Economy Class |
Megan Campbell | April 2023 | Dublin to London | 1 | Not Verified | This is the worst airline | This is the worst airline. Not one thing went right. I don’t understand how they have got it so bad. Late take off, no gate when we arrived. Bags took over 40 minutes to arrive. Horrendous | Business | Economy Class |
L Horten | March 2023 | London to Venice | 2 | Trip Verified | never fly British Airways again | I will never fly British Airways again. To start, the plane was over 2 hours late, with no weather and no reason given. The boarding process was chaotic, both in the airport and onto the plane. But more importantly, although we were in business class, it wasn’t really business class. There were a few aisles —not separa... | Couple Leisure | Business Class |
L Keane | Las Vegas to London | Economy Class | 1 | Trip Verified | seats were cramped and uncomfortable | Worst aircraft I have ever flown. The seats were cramped and uncomfortable considering the flights cost well over &1000each we expected a little space for the money my husbands knees were rubbing on seat in front which for a 10 hour+ flight is not acceptable. My food was disgusting and inedible both the hot food and th... | A350 | Couple Leisure |
Brett Hardy | Faro to Heathrow | Business Class | 9 | Trip Verified | I enjoyed my flight | I enjoyed my flight. The boarding was swift and service was very friendly and professional. The food selection was good and I enjoyed the quality. The was only one downside - when we landed there was an issue with ground crew not being ready at T5, so in total from landing to getting the doors open it took 30 minutes. ... | A320 | Solo Leisure |
P Jones | London to Atlanta | Business Class | 5 | Trip Verified | found the food menu rather odd | Why do you make it so hard? After a so so lounge experience, the staff taking care of boarding treated us with disdain bordering contempt. It can’t be training, who would do that, it has to be no fear of anything happening. The “new” club world suites are a huge step up from the old product and really on deliver comfor... | Boeing 777 | Couple Leisure |
Colean Wright | April 2023 | London to Copenhagen | 1 | Trip Verified | cover 50% of my new luggage | After several delays and canceled flights, we finally made it to Copenhagen on American Airlines and British Airways flights. My luggage was destroyed, wheels torn off. I had to buy new luggage in Denmark. I made a claim with British Airways to reimburse me but because I didn’t have the receipt for my old luggage, they... | Couple Leisure | Economy Class |
Andrew Fitch | April 2023 | London to Malta | 2 | Not Verified | the worst flight of my life | Literally the worst flight of my life. After booking tickets together with my partner, we were then separated: ‘sorry, the flight is full.’ The flight then took off 45 minutes late - no apology. The trolley service took over two hours and they periodically skipped rows, and the response was flippant and rude: ‘whoops. ... | Couple Leisure | Economy Class |
Andy Magowan | Belfast to London | Economy Class | 7 | Trip Verified | flight was pleasant enough | I swore I would never fly BA again after they messed me about so much when trying to get to Budapest. But the times for their flights suited me so I decided to give them another go. The flight left on time (just about), the cabin was clean and the staff friendly. There was even complimentary tea/coffee and a breakfast ... | A319 | Couple Leisure |
Andrew Pybus | London to Hong Kong | Premium Economy | 4 | Trip Verified | downright rude and abusive | Obviously many airlines have gone downhill in recent years. Prices have increased and services have gone down. The most disappointing thing about BA is that aspects that really don’t need to get worse have. The check in staff at Heathrow are downright rude and abusive, shouting at passengers to line here and there and ... | Boeing 787 | Business |
K Bhaduri | April 2023 | Mumbai to Chicago via London | 1 | Trip Verified | disappointing staff | Lost 3 out of 4 checked bags. Denied wheelchair assistance at LHR for my wife and the staff forced us to change terminals by foot. Rude staff on BA297 from LHR to ORD on April 05, 2023: ignored multiple times when simply requested a cup of water. When walked up to them after a couple of attempts to request for water po... | Family Leisure | Economy Class |
N Melville | London to New York | Business Class | 3 | Trip Verified | crew could not give a damn | I have flown with BA for many years and there was a time about 10 years ago when they were getting better. Sadly this trip underlines how they have slipped versus other airlines. At booking time, one is scammed an extortionate amount to book a seat. At Heathrow T5 check in the queues were unbelievably long and staff at... | Boeing 777 | Business |
C Down | Mumbai to London | Economy Class | 9 | Trip Verified | a very solid experience | Boarding at Mumbai was chaotic and badly organised. Once on board the crew announcements were professional, relaxed and informative in typical BA style. The seat was quite comfortable. It was a refurbished aircraft and the padding and materials are quite good. I was lucky that the middle seat was empty so I didn’t suff... | Boeing 777-200 | Solo Leisure |
Pieter Boone | Mexico City to Amsterdam via London | Business Class | 10 | Not Verified | Service was impeccable | Mexico City Airport is a zoo, but taking the late departure on BA to LHR isn't too bad. Club passengers can use the AA Admirals Lounge, which is surprisingly good and not too busy as it seems to cater to BA's club passengers only at this time of day. Lovely staff, solid food & bar, really pleasant. We flew an older 787... | Boeing 787 / A320 | Couple Leisure |
S Dartano | March 2023 | Barcelona to London | 1 | Trip Verified | Very poor service, very frustrating | Very poor service, very frustrating. Firstly my flight to LHR was cancelled on 16 Mar23, while I got a text message to inform me, the information desk was unable to confirm if was correct or scam. Once this was confirmed, I went to the counter to get my new boarding pass. At the counter they informed me that the coach ... | Business | Economy Class |
David Newman | London to Lanzarote | Economy Class | 3 | Not Verified | Generally poor | Generally poor. Sent to gate on time, sat maybe 30 minutes, was then announced as crew were not familiar with the A321 there would be a delay. Clearly nonsense and there was a retraction on board of this statement. Watched the crew walk through to the gate, my impression was they did not want to be there. Was given a m... | A321 | Couple Leisure |
Derek McLeod | March 2023 | Marrakech to London Heathrow | 1 | Not Verified | changed our prepaid seats | BA changed our prepaid seats at the last minute and charged us to select new seats. Flight took off late, cabin crew served a tiny packet of pretzels. Arrived at Heathrow late, put on a remote stand, loaded onto buses to terminal. Held up at transit security by a clown of a member of staff, allowed 15 passengers at a t... | Couple Leisure | Economy Class |
Derek McLeod | March 2023 | London Heathrow to Marrakech | 1 | Not Verified | airline is going downhill rapidly | Flew from London Heathrow to Marrakech. BA changed our pre paid seats at the last minute and even charged us to select other seats. Boarding was chaos. Staff were rude demanding selected passengers put their hand luggage in the hold. I had one small bag however they never demanded other passengers with 2/3 bags and som... | Couple Leisure | Economy Class |
Mohammed Laidi | May 2022 | London to Algiers | 1 | Not Verified | made a complaint, nothing happened | I was meant to fly in January to Algeria. I paid over £300 for the ticket. Just a few days before I was meant to fly, my wife broke her foot. I had to then rebook it in March and pay another £100. I called British Airways 3 weeks before my flight in March and I told them again that it had to me rebooked, as my wife was... | Family Leisure | Economy Class |
S Walder | March 2023 | Miami to Munich via London | 1 | Trip Verified | Every flight was delayed | We have flown repeatedly with British Airways and the One World alliance over the last few weeks. Every flight was delayed. Now we are back at the airport in Miami and have another massive delay so we will miss our connecting flight. Finally, our luggage arrived in Puerto Rico with a 3-day delay and we had to reschedul... | Couple Leisure | Economy Class |
L Garson | March 2023 | New York to London | 3 | Trip Verified | how far the quality level has slid | I was horrified by the extremely small seats and the poor training that the crew clearly receives. Not one of them exuded any kind of warmth or expressed any desire to make our journey pleasant. The seats were so narrow that regardless of the size of your neighbors you are forced to touch each other constantly, if the ... | Business | Economy Class |
J Billot | Cairo to London | Economy Class | 2 | Trip Verified | worst cabin experience ever | The worst cabin experience ever: cramped seats, very low cost style and uncomfortable. Could suit for short flights but not for a 5 hours service. Catering is also a shame: 250ml of water + a chocolate bar for a 5 hours service. Will never fly BA again. | A321Neo | Couple Leisure |
l Higgs | Mumbai to Nassau via London | Premium Economy | 8 | Trip Verified | Very impressive and efficient | First time flying with British Airways and first time flying to the Americas from India via London Heathrow. I chose Premium Economy at a reasonable price. I was quite comfortable, however, the first leg of the flight from Mumbai to Heathrow, the plane was a bit outdated and there was only a foot rest. The second leg, ... | Boeing 777 | Solo Leisure |
D Vale | Johannesburg to London | First Class | 3 | Trip Verified | We are done with BA | The latest affront. Stood in first class line for an hour. Finally go up front and the BA agent let 4 supposed VIPS with 12-14 large to-be-checked bags in front of all of us. Arrogant and unapologetic. Add this to a long list of post-Covid disappointments. We are done with BA. | A380 | Couple Leisure |
Glen Patrizio | March 2023 | Munich to London Heathrow | 1 | Not Verified | I was left stranded at the airport | Booked a flight return flight between London and Munich for 3/11 to 3/17 in December. The return flight was cancelled and re-booked from 3/17 to 3/12. British Airways only notified me of the first change, but not the second. Getting the flight reinstated took multiple phone calls on both occasions. Each time needing to... | Solo Leisure | Economy Class |
C Lane | March 2023 | Amsterdam to London | 1 | Trip Verified | I will never fly with them again | I tried to check in on line and was informed that this was not possible. I was given no reason for this. I telephoned BA customer service and must have wasted nearly 2 hours being given wrong phone numbers and incorrect information. Staff need customer training, better knowledge of their product, and some manners. BA c... | Couple Leisure | Economy Class |
G May | March 2023 | Heathrow to Belfast City | 1 | Trip Verified | A catalogue of failures | A catalogue of failures. We flew from Belfast to Heathrow a week ago and the flight was delayed by over three and a half hours. We missed our onward Air Canada flight to Calgary as a result. On arriving in Calgary (after re-routing via Vancouver which added over 6 hours to our journey) we met other passengers who had a... | Couple Leisure | Economy Class |
A Ahmed | Gatwick to Dubrovnik | Economy Class | 7 | Trip Verified | it's by no measure good | Our flight out to Dubrovnik was at the painful time of 6:30 in the morning and from London Gatwick, not an easy airport to get to at that hour especially as you have to be at the airport minimum 2hrs before to be ready to board. I understand why the likes of easyJet, Ryanair or Wizzair fly at very odd times to utilise ... | A320 | Couple Leisure |
S Paice | March 2023 | London Heathrow to Amsterdam | 1 | Not Verified | Avoid unless you have no other option | If I could give a minus rating, I would. Supposed to be LHR-AMS at 14.05 on 13th March. Get to LHR at 12.00, email to say flight cancelled. No one able to help at LHR, said to use the app. Only halfway sensible option was from LCY-AMS at 17.05, so taxi over there as trains from LHR not working (ok, not BA's fault). Get... | Business | Economy Class |
W Allen | March 2023 | Zagreb to London Heathrow | 2 | Trip Verified | pathetically inefficient | Plane was over an hour late leaving, no problem that can happen. But on arrival at Heathrow, the plane sits on the runway for 45 minutes as there was no free stand to go to. Then once at the stand we waited another 45 minutes as there was no bridge available to enable us to get off the plane. Just pathetically ineffici... | Solo Leisure | Economy Class |
Kevin Coker | March 2023 | New York JFK to Heathrow | 2 | Not Verified | fallen far behind their competitors | We were flying World Traveller Plus their Premium service. What it was not was Premium. We have travelled with many airlines and lucky enough to fly Premium most times. BA's premium is the worst I have come across. The flight from Heathrow to JFK was just ok, the flight back was in a plane that should not be used. Old,... | Couple Leisure | Premium Economy |
Martin McCormack | December 2022 | Dublin to Orlando via Heathrow | 1 | Not Verified | one of the worst experiences | This was literally one of the worst experiences. I haven’t been to an airport since. It began in Orlando flying back the flight plan system went down and we were stuck on the tarmac for 6 hours. Poor customer service and just ignored at times. Then missed my connecting flight and we were told not to leave the baggage a... | Solo Leisure | Economy Class |
R Worton | March 2023 | London Heathrow to Munich | 1 | Trip Verified | a horror show of incompetence | The usual shambolic unfolding that BA has now unfortunately been come to known for. We had a long weekend flight booked to Munich that was supposed to be departing on 9th February at 19:55. This happened to be our first flight with our newborn (3 month old) daughter. It turned out to be a horror show of incompetence. J... | Family Leisure | Economy Class |
N Gale | December 2022 | London to Dubai | 2 | Not Verified | My baggage never arrived | Lost my case and took 6 weeks to locate it and still have not replied to me after 8 weeks. I had a business class flight scheduled on Dec 12 2022 … Manchester > Copenhagen -Bangkok and return flight Dec 27 2022 … Bangkok > Stockholm > Manchester. SAS Airlines left Manchester over an hour late due to the weather and air... | Business | Business Class |
S Marber | Geneva to London | Economy Class | 1 | Trip Verified | Total disruption, wasted time | The incoming and outgoing flight was delayed because French Air Traffic Controllers were on strike so we were routed over Germany, and not BA's fault. O arrival the pilot announced we could not pull onto the stand as no ground crew had showed up to turn on the automatic last metre guidance. It took around 40 minutes to... | A320 | Solo Leisure |
Monica Cullen | December 2022 | Prague to London | 1 | Trip Verified | what an absolute nightmare | Back in December my family and I as we were getting onto the plane were refused. Even though we had boarding passes and seats allocated and had booked 6 months in advance we were refused. It turns out that someone had not turned up to work and they couldn't let all the passengers on the plane. So quite randomly (not) 9... | Family Leisure | Economy Class |
Robert Davis | March 2023 | Heathrow to Glasgow | 1 | Trip Verified | I detest British Airways | As usual the flight is delayed this week, it already 3 hours and I’m held on a bus waiting to get taken to the plane. I really can’t explain how much I detest British Airways. If it was a cheap budget airline I could accept it, but it’s premium prices for the most unreliable service. | Business | Economy Class |
J Robinson | London Heathrow to Arlanda Stockholm | Economy Class | 8 | Trip Verified | Clean aircraft, good crew, professional | A short BA euro trip and this is where BA excel. Clean aircraft, good crew, professional, on time (within LHR standards) and a good value product delivered. Pity the in flight food sales were not a bit more exciting and appealing as more than a few asked about the non existent hot food options. But good overall. Check ... | A321 | Business |
Larry Schwartz | March 2023 | Portland to Tel Aviv via Heathrow | 1 | Not Verified | this airline is horrible | We are flying Business class for most of our flight and then Premium economy for the balance. In addition to the plane tickets we paid an additional $225/pp for our seats. Now BA is changing planes, they arbitrarily put us in separate seating areas (my wife & I) when we were sitting together before and they want to cha... | Couple Leisure | Business Class |
Helen Thomson | April 2022 | Heathrow to Milan Malpensa | 1 | Trip Verified | avoid flying British Airways | I am in Australia and on Friday night, went online to book a flight from Heathrow to Malpensa (Milan). I did not realise that when I specifically searched for flights to Malpensa it offered options to other airports in Milan. When I received my itinerary by email, it was to another airport in Milan. The itinerary email... | Solo Leisure | Business Class |
Farid Filsoof | March 2023 | London to Los Angeles | 2 | Trip Verified | had better treatment from Ryanair | At 7.54 am on the day of travel whilst driving to London Heathrow I received an email advising my flight had been cancelled. I was offered an alternative flight with American Airlines which I had no alternative but to accept as I must travel today. I was flying to LA to see a family member who is end of life. The Ameri... | Solo Leisure | Economy Class |
End of preview.
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