[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E011-21
   Transcript: "Noise Complaint. not sure if this is an emergency at 4th ave"

🚨 Active Events (12):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at STATION_2

📊 Step: 37 | Calls remaining: 39 | Resolved: 12 | Reward: 219.3

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E013-22
   Transcript: "Violent Incident. not life threatening i think at outside the old bank building"

🚨 Active Events (12):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at STATION_2

📊 Step: 38 | Calls remaining: 38 | Resolved: 12 | Reward: 222.3

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-23
   Transcript: "Car Accident. everything seems fine at central"

🚨 Active Events (13):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at STATION_2

📊 Step: 39 | Calls remaining: 37 | Resolved: 12 | Reward: 217.3

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E013"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-23
   Transcript: "Car Accident. everything seems fine at central"

🚨 Active Events (13):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_INT5 (status=en_route, ETA=1)

📊 Step: 40 | Calls remaining: 37 | Resolved: 12 | Reward: 219.1

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E008-24
   Transcript: "Building Fire. minor scratch at second uh hospital"

🚨 Active Events (13):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT5

📊 Step: 41 | Calls remaining: 36 | Resolved: 13 | Reward: 223.1

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E013-25
   Transcript: "Violent Incident. not life threatening i think at main street intersection"

🚨 Active Events (13):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT5

📊 Step: 42 | Calls remaining: 35 | Resolved: 13 | Reward: 226.1

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-26
   Transcript: "Building Fire. people are screaming at near the medical center"

🚨 Active Events (13):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT5

📊 Step: 43 | Calls remaining: 34 | Resolved: 13 | Reward: 221.1

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E012-27
   Transcript: "Car uh Accident. pretty serious at fire station 1"

🚨 Active Events (13):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT5

📊 Step: 44 | Calls remaining: 33 | Resolved: 13 | Reward: 224.1

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E015-28
   Transcript: "Violent Incident. there is blood ev..."

🚨 Active Events (13):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT5

📊 Step: 45 | Calls remaining: 32 | Resolved: 13 | Reward: 223.1

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-29
   Transcript: "Car Accident. minor scratch at the"

🚨 Active Events (13):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT5

📊 Step: 46 | Calls remaining: 31 | Resolved: 13 | Reward: 226.1

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E011-30
   Transcript: "Noise Complaint. no injuries at 4th ave"

🚨 Active Events (13):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT5

📊 Step: 47 | Calls remaining: 30 | Resolved: 13 | Reward: 221.1

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-31
   Transcript: "Noise Complaint. not sure if this is an emergency at by"

🚨 Active Events (13):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT5

📊 Step: 48 | Calls remaining: 29 | Resolved: 13 | Reward: 224.1

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E008-32
   Transcript: "Building Fire. someone is dying at near"

🚨 Active Events (14):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT5

📊 Step: 49 | Calls remaining: 28 | Resolved: 13 | Reward: 227.1

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E007"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E008-32
   Transcript: "Building Fire. someone is dying at near"

🚨 Active Events (14):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_INT2 (status=en_route, ETA=1)

📊 Step: 50 | Calls remaining: 28 | Resolved: 13 | Reward: 228.9

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E008-33
   Transcript: "Building Fire. minor swratch at westside clinic"

🚨 Active Events (14):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT2

📊 Step: 51 | Calls remaining: 27 | Resolved: 14 | Reward: 236.9

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-34
   Transcript: "Car um Accident. people are screameng at the south square"

🚨 Active Events (14):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT2

📊 Step: 52 | Calls remaining: 26 | Resolved: 14 | Reward: 239.9

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E008-35
   Transcript: "Building Fire. its really bad at second hospital"

🚨 Active Events (14):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT2

📊 Step: 53 | Calls remaining: 25 | Resolved: 14 | Reward: 234.9

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-36
   Transcript: "Medical Emergency. people are screaming a..."

🚨 Active Events (14):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT2

📊 Step: 54 | Calls remaining: 24 | Resolved: 14 | Reward: 237.9

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E013-37
   Transcript: "Violent Incident. they seem hurt but listen conscious at outside the old bank building"

🚨 Active Events (14):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT2

📊 Step: 55 | Calls remaining: 23 | Resolved: 14 | Reward: 240.9

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E013-38
   Transcript: "Violent Incident. maybe needs a doctor uh at by the traffic light on 5th"

🚨 Active Events (14):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT2

📊 Step: 56 | Calls remaining: 22 | Resolved: 14 | Reward: 243.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E012-39
   Transcript: "Car Accident. they seem i dont know hurt but conscious at near the main depot"

🚨 Active Events (14):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT2

📊 Step: 57 | Calls remaining: 21 | Resolved: 14 | Reward: 238.9

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-40
   Transcript: "Car occident. just a fender bender at fire station 1"

🚨 Active Events (14):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT2

📊 Step: 58 | Calls remaining: 20 | Resolved: 14 | Reward: 241.9

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-41
   Transcript: "Noise Complaint. no injuries a..."

🚨 Active Events (14):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT2

📊 Step: 59 | Calls remaining: 19 | Resolved: 14 | Reward: 240.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E013-42
   Transcript: "Violent Incident. not life threatening oh god i think at main"

🚨 Active Events (14):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT2

📊 Step: 60 | Calls remaining: 18 | Resolved: 14 | Reward: 243.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-43
   Transcript: "Noise Complaint. not sure if this is an listen emergency at police station 2"

🚨 Active Events (14):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT2

📊 Step: 61 | Calls remaining: 17 | Resolved: 14 | Reward: 238.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E014-44
   Transcript: "Car Accident. minor scratch at the quiet oh god neighborhood"

🚨 Active Events (14):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT2

📊 Step: 62 | Calls remaining: 16 | Resolved: 14 | Reward: 241.9

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-45
   Transcript: "Medical Emergency. people are screaming at 2nd street crossing"

🚨 Active Events (14):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT2

📊 Step: 63 | Calls remaining: 15 | Resolved: 14 | Reward: 236.9

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E012-46
   Transcript: "Car Accident. not life threatening i listenuthink at central"

🚨 Active Events (14):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT2

📊 Step: 64 | Calls remaining: 14 | Resolved: 14 | Reward: 239.9

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E011-47
   Transcript: "Noise Complaint. not sure if this is an emergency at the south square"

🚨 Active Events (14):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT2

📊 Step: 65 | Calls remaining: 13 | Resolved: 14 | Reward: 242.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E014-48
   Transcript: "Car Accident. someone is dying atubehind the school"

🚨 Active Events (14):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT2

📊 Step: 66 | Calls remaining: 12 | Resolved: 14 | Reward: 245.9

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E013-49
   Transcript: "Violent uh Incident. pretty serious at by"

🚨 Active Events (14):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT2

📊 Step: 67 | Calls remaining: 11 | Resolved: 14 | Reward: 248.9

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E011-50
   Transcript: "Noise Complaint. just listen a fender bendey at 4th ave"

🚨 Active Events (14):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT2

📊 Step: 68 | Calls remaining: 10 | Resolved: 14 | Reward: 251.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-51
   Transcript: "uh Noise Complaint. not sure if this is an emergency at near the precinct"

🚨 Active Events (14):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT2

📊 Step: 69 | Calls remaining: 9 | Resolved: 14 | Reward: 254.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E015-52
   Transcript: "Violent Incident. oh god people are screaming at 1st"

🚨 Active Events (14):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT2

📊 Step: 70 | Calls remaining: 8 | Resolved: 14 | Reward: 257.9

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E010-53
   Transcript: "listen Violent Incident. there is blood everywhere at residential block 1"

🚨 Active Events (14):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT2

📊 Step: 71 | Calls remaining: 7 | Resolved: 14 | Reward: 260.9

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E014-54
   Transcript: "Car Accident. people are screaming um at res"

🚨 Active Events (15):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=2 steps
   E010: CRITICAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT2

📊 Step: 72 | Calls remaining: 6 | Resolved: 14 | Reward: 263.9

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E010"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E014-54
   Transcript: "Car Accident. people are screaming um at res"

🚨 Active Events (15):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=2 steps
   E010: CRITICAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_RES1 (status=en_route, ETA=1)

📊 Step: 73 | Calls remaining: 6 | Resolved: 14 | Reward: 265.7

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E010-55
   Transcript: "Violent Incident. there is blood everywhere at the"

🚨 Active Events (15):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=2 steps
   E010: CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_RES1

📊 Step: 74 | Calls remaining: 5 | Resolved: 15 | Reward: 298.7

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E014-56
   Transcript: "Car Accident. someone is dying at behind the school"

🚨 Active Events (15):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=2 steps
   E010: CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_RES1

📊 Step: 75 | Calls remaining: 4 | Resolved: 15 | Reward: 301.7

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E013-57
   Transcript: "Violent Incident. prettyxserious at main"

🚨 Active Events (15):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=2 steps
   E010: CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_RES1

📊 Step: 76 | Calls remaining: 3 | Resolved: 15 | Reward: 304.7

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-58
   Transcript: "Violent Incident. not life threatening i think at the"

🚨 Active Events (15):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=2 steps
   E010: CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_RES1

📊 Step: 77 | Calls remaining: 2 | Resolved: 15 | Reward: 307.7

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E012-59
   Transcript: "Car Accident. they seem hurt but conscious at fire station 1"

🚨 Active Events (15):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=2 steps
   E010: CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_RES1

📊 Step: 78 | Calls remaining: 1 | Resolved: 15 | Reward: 302.7

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E008-60
   Transcript: "Building Fire. its really bad at h2 um area"

🚨 Active Events (15):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps
   E013: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=2 steps
   E010: CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_RES1

📊 Step: 79 | Calls remaining: 0 | Resolved: 15 | Reward: 301.7

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-1
   Transcript: "Violent Incident. not life threatening i think at by the metro station"

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1
   POL-01 (police) at STATION_1

📊 Step: 0 | Calls remaining: 59 | Resolved: 0 | Reward: 0.0

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-2
   Transcript: "Noise Complaint. everything see..."

🚨 Active Events (1):
   E004: NORMAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1
   POL-01 (police) at STATION_1

📊 Step: 1 | Calls remaining: 58 | Resolved: 0 | Reward: -5.0

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E004"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-2
   Transcript: "Noise Complaint. everything see..."

🚨 Active Events (1):
   E004: NORMAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_INT2 (status=en_route, ETA=2)

📊 Step: 2 | Calls remaining: 58 | Resolved: 0 | Reward: -3.3

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-3
   Transcript: "Noise Complaint. everything seems fine at the south square um"

🚨 Active Events (2):
   E004: NORMAL | police | status=unserved | waiting=3 steps
   E002: NORMAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_INT2 (status=en_route, ETA=1)

📊 Step: 3 | Calls remaining: 57 | Resolved: 0 | Reward: -0.3

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-4
   Transcript: "Noise Complaint. not sure if this listen is an emergency az near the suburbs"

🚨 Active Events (3):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=unserved | waiting=2 steps
   E009: NORMAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1
   POL-01 (police) at NODE_INT2

📊 Step: 4 | Calls remaining: 56 | Resolved: 1 | Reward: 7.7

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E002"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-4
   Transcript: "Noise Complaint. not sure if this listen is an emergency az near the suburbs"

🚨 Active Events (3):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=unserved | waiting=3 steps
   E009: NORMAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_INT1 (status=en_route, ETA=1)

📊 Step: 5 | Calls remaining: 56 | Resolved: 1 | Reward: 9.5

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}