[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-45
   Transcript: "Noise Complaint. just a fender bender at 4th"

🚨 Active Events (15):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E015: SEMI_CRITICAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_3
   POL-01 (police) at NODE_H2

📊 Step: 61 | Calls remaining: 15 | Resolved: 15 | Reward: 302.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E012-46
   Transcript: "Noise Complaint. everything seems fine at near the big billboard"

🚨 Active Events (15):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E015: SEMI_CRITICAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_3
   POL-01 (police) at NODE_H2

📊 Step: 62 | Calls remaining: 14 | Resolved: 15 | Reward: 305.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E010-47
   Transcript: "Medical Emergency. its really bad at westside clinic"

🚨 Active Events (15):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E015: SEMI_CRITICAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_3
   POL-01 (police) at NODE_H2

📊 Step: 63 | Calls remaining: 13 | Resolved: 15 | Reward: 308.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E008-48
   Transcript: "Building Fire. they seem hurt i dont know but conscious at near the medical center"

🚨 Active Events (15):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E015: SEMI_CRITICAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_3
   POL-01 (police) at NODE_H2

📊 Step: 64 | Calls remaining: 12 | Resolved: 15 | Reward: 303.9

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E010-49
   Transcript: "Medical Emergency. there is blood everywhere at second"

🚨 Active Events (15):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E015: SEMI_CRITICAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_3
   POL-01 (police) at NODE_H2

📊 Step: 65 | Calls remaining: 11 | Resolved: 15 | Reward: 302.9

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-50
   Transcript: "Noise Complaint. just a fender uh bender at westside clinic"

🚨 Active Events (15):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E015: SEMI_CRITICAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_3
   POL-01 (police) at NODE_H2

📊 Step: 66 | Calls remaining: 10 | Resolved: 15 | Reward: 305.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E015-51
   Transcript: "Violent Incident. maybe needs a doctoryat h2 um"

🚨 Active Events (15):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E015: SEMI_CRITICAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_3
   POL-01 (police) at NODE_H2

📊 Step: 67 | Calls remaining: 9 | Resolved: 15 | Reward: 308.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E015-52
   Transcript: "i dont know Violent Incident. they seem hurt but conscious at second hospital"

🚨 Active Events (15):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E015: SEMI_CRITICAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_3
   POL-01 (police) at NODE_H2

📊 Step: 68 | Calls remaining: 8 | Resolved: 15 | Reward: 303.9

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E012-53
   Transcript: "Noise Complaint. um just a fender bender at near"

🚨 Active Events (15):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E015: SEMI_CRITICAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_3
   POL-01 (police) at NODE_H2

📊 Step: 69 | Calls remaining: 7 | Resolved: 15 | Reward: 306.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-54
   Transcript: "Noise Complaint. not sure if this is an emergen..."

🚨 Active Events (15):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E015: SEMI_CRITICAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_3
   POL-01 (police) at NODE_H2

📊 Step: 70 | Calls remaining: 6 | Resolved: 15 | Reward: 309.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-55
   Transcript: "Noise Complaint. just a fender bender at residential block 1"

🚨 Active Events (15):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E015: SEMI_CRITICAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_3
   POL-01 (police) at NODE_H2

📊 Step: 71 | Calls remaining: 5 | Resolved: 15 | Reward: 312.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-56
   Transcript: "Noise Complaint. not sure if this is an emergency at by the fountain"

🚨 Active Events (15):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E015: SEMI_CRITICAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_3
   POL-01 (police) at NODE_H2

📊 Step: 72 | Calls remaining: 4 | Resolved: 15 | Reward: 315.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-57
   Transcript: "Noise Complaint. not sure if this is an emergency at near"

🚨 Active Events (15):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E015: SEMI_CRITICAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_3
   POL-01 (police) at NODE_H2

📊 Step: 73 | Calls remaining: 3 | Resolved: 15 | Reward: 318.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E012-58
   Transcript: "Noise Complaint. just a fender bender at 1st and broadway"

🚨 Active Events (15):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E015: SEMI_CRITICAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_3
   POL-01 (police) at NODE_H2

📊 Step: 74 | Calls remaining: 2 | Resolved: 15 | Reward: 321.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E010-59
   Transcript: "Medical Emergency. there is blood everywheme at h2 area"

🚨 Active Events (15):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E015: SEMI_CRITICAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_3
   POL-01 (police) at NODE_H2

📊 Step: 75 | Calls remaining: 1 | Resolved: 15 | Reward: 324.9

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E010-60
   Transcript: "Mediaal Emergency. someone is dying at h2"

🚨 Active Events (15):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E015: SEMI_CRITICAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_3
   POL-01 (police) at NODE_H2

📊 Step: 76 | Calls remaining: 0 | Resolved: 15 | Reward: 327.9

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}