[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-31
   Transcript: "Noise Complaint. not sure if this is an emergency at the"

🚨 Active Events (10):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: NORMAL | police | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT7
   POL-02 (police) at STATION_2

📊 Step: 48 | Calls remaining: 9 | Resolved: 10 | Reward: 151.2

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-32
   Transcript: "Car Accident. just a fender bender at near"

🚨 Active Events (10):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: NORMAL | police | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT7
   POL-02 (police) at STATION_2

📊 Step: 49 | Calls remaining: 8 | Resolved: 10 | Reward: 154.2

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-33
   Transcript: "Violent Incident. pretty serious at near oh god"

🚨 Active Events (10):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: NORMAL | police | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT7
   POL-02 (police) at STATION_2

📊 Step: 50 | Calls remaining: 7 | Resolved: 10 | Reward: 153.2

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-34
   Transcript: "Noise Complaint. everything seems fine at th..."

🚨 Active Events (10):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: NORMAL | police | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT7
   POL-02 (police) at STATION_2

📊 Step: 51 | Calls remaining: 6 | Resolved: 10 | Reward: 156.2

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E008-35
   Transcript: "i dont know Violent Incident. pretty syrious at 7th"

🚨 Active Events (10):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: NORMAL | police | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT7
   POL-02 (police) at STATION_2

📊 Step: 52 | Calls remaining: 5 | Resolved: 10 | Reward: 159.2

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-36
   Transcript: "Violent Incident. they seem hurt but conscious at the north intersection"

🚨 Active Events (10):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: NORMAL | police | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT7
   POL-02 (police) at STATION_2

📊 Step: 53 | Calls remaining: 4 | Resolved: 10 | Reward: 154.2

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E008-37
   Transcript: "Violent Incident. pretty serious at by the statue"

🚨 Active Events (10):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: NORMAL | police | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT7
   POL-02 (police) at STATION_2

📊 Step: 54 | Calls remaining: 3 | Resolved: 10 | Reward: 157.2

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-38
   Transcript: "Violent Incident. pretty serious at h2 area"

🚨 Active Events (10):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: NORMAL | police | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT7
   POL-02 (police) at STATION_2

📊 Step: 55 | Calls remaining: 2 | Resolved: 10 | Reward: 160.2

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-39
   Transcript: "Noise Complaint. everything seems fine at the east neighborhood"

🚨 Active Events (10):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: NORMAL | police | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT7
   POL-02 (police) at STATION_2

📊 Step: 56 | Calls remaining: 1 | Resolved: 10 | Reward: 163.2

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-40
   Transcript: "Violent Incident. they seem hurt but conscious pt second hospital"

🚨 Active Events (10):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: NORMAL | police | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT7
   POL-02 (police) at STATION_2

📊 Step: 57 | Calls remaining: 0 | Resolved: 10 | Reward: 166.2

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-1
   Transcript: "Building Fire. maybe needs a doctor at residential block 3"

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2

📊 Step: 0 | Calls remaining: 39 | Resolved: 0 | Reward: 0.0

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-2
   Transcript: "Noise Complaint. not sure if this is an i dont know emergency at ambulance bay 3"

🚨 Active Events (1):
   E005: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2

📊 Step: 1 | Calls remaining: 38 | Resolved: 0 | Reward: -1.0

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E005"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-2
   Transcript: "Noise Complaint. not sure if this is an i dont know emergency at ambulance bay 3"

🚨 Active Events (1):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2

📊 Step: 2 | Calls remaining: 38 | Resolved: 1 | Reward: 30.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-3
   Transcript: "Car Accident. someone is dying at residentixl block 2"

🚨 Active Events (2):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2

📊 Step: 3 | Calls remaining: 37 | Resolved: 1 | Reward: 33.9

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E004"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-3
   Transcript: "Car Accident. someone is dying at residentixl block 2"

🚨 Active Events (2):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_3
   POL-02 (police) at STATION_2

📊 Step: 4 | Calls remaining: 37 | Resolved: 2 | Reward: 40.8

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E010-4
   Transcript: "Car Accident. pretty serious at the east neighborhood"

🚨 Active Events (3):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_3
   POL-02 (police) at STATION_2

📊 Step: 5 | Calls remaining: 36 | Resolved: 2 | Reward: 43.8

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E006"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E010-4
   Transcript: "Car Accident. pretty serious at the east neighborhood"

🚨 Active Events (3):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=unserved | waiting=2 steps

🚑 Available Vehicles (6):
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_3
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_RES2 (status=en_route, ETA=1)

📊 Step: 6 | Calls remaining: 36 | Resolved: 2 | Reward: 45.6

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E006"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E010-4
   Transcript: "Car Accident. pretty serious at the east neighborhood"

🚨 Active Events (3):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_3
   POL-02 (police) at STATION_2

📊 Step: 7 | Calls remaining: 36 | Resolved: 3 | Reward: 70.6

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-5
   Transcript: "Building Fire. maybe needs a ..."

🚨 Active Events (4):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_3
   POL-02 (police) at STATION_2

📊 Step: 8 | Calls remaining: 35 | Resolved: 3 | Reward: 73.6

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E010"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-5
   Transcript: "Building Fire. maybe needs a ..."

🚨 Active Events (4):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=unserved | waiting=2 steps

🚑 Available Vehicles (6):
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_3
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_RES1 (status=en_route, ETA=3)

📊 Step: 9 | Calls remaining: 35 | Resolved: 3 | Reward: 75.2

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E010"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-5
   Transcript: "Building Fire. maybe needs a ..."

🚨 Active Events (4):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=unserved | waiting=3 steps

🚑 Available Vehicles (6):
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_3
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_RES1 (status=en_route, ETA=2)

📊 Step: 10 | Calls remaining: 35 | Resolved: 3 | Reward: 70.2

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E010"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-5
   Transcript: "Building Fire. maybe needs a ..."

🚨 Active Events (4):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=unserved | waiting=4 steps

🚑 Available Vehicles (6):
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_3
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_RES1 (status=en_route, ETA=1)

📊 Step: 11 | Calls remaining: 35 | Resolved: 3 | Reward: 65.2

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E010"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-5
   Transcript: "Building Fire. maybe needs a ..."

🚨 Active Events (4):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_3
   POL-02 (police) at STATION_2

📊 Step: 12 | Calls remaining: 35 | Resolved: 4 | Reward: 75.2

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-6
   Transcript: "Medical Emergency. they seem hurt but conscious at the north neighborhood"

🚨 Active Events (4):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_3
   POL-02 (police) at STATION_2

📊 Step: 13 | Calls remaining: 34 | Resolved: 4 | Reward: 74.2

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-7
   Transcript: "Building Fire. not life threatening v think at near"

🚨 Active Events (5):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_3
   POL-02 (police) at STATION_2

📊 Step: 14 | Calls remaining: 33 | Resolved: 4 | Reward: 77.2

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E009"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-7
   Transcript: "Building Fire. not life threatening v think at near"

🚨 Active Events (5):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=unserved | waiting=2 steps

🚑 Available Vehicles (6):
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_3
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_RES2 (status=en_route, ETA=3)

📊 Step: 15 | Calls remaining: 33 | Resolved: 4 | Reward: 78.8

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E009"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-7
   Transcript: "Building Fire. not life threatening v think at near"

🚨 Active Events (5):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=unserved | waiting=3 steps

🚑 Available Vehicles (6):
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_3
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_RES2 (status=en_route, ETA=2)

📊 Step: 16 | Calls remaining: 33 | Resolved: 4 | Reward: 73.8

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E009"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-7
   Transcript: "Building Fire. not life threatening v think at near"

🚨 Active Events (5):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=unserved | waiting=4 steps

🚑 Available Vehicles (6):
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_3
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_RES2 (status=en_route, ETA=1)

📊 Step: 17 | Calls remaining: 33 | Resolved: 4 | Reward: 68.8

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E009"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-7
   Transcript: "Building Fire. not life threatening v think at near"

🚨 Active Events (5):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_3
   POL-02 (police) at STATION_2

📊 Step: 18 | Calls remaining: 33 | Resolved: 5 | Reward: 78.8

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-8
   Transcript: "Noise Complaint. everything seems fine at ambulance bay 3"

🚨 Active Events (6):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_3
   POL-02 (police) at STATION_2

📊 Step: 19 | Calls remaining: 32 | Resolved: 5 | Reward: 77.8

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E007"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-8
   Transcript: "Noise Complaint. everything seems fine at ambulance bay 3"

🚨 Active Events (6):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=unserved | waiting=2 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_3
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_INT6 (status=en_route, ETA=2)

📊 Step: 20 | Calls remaining: 32 | Resolved: 5 | Reward: 79.5

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-02", "event_id": "E007"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-8
   Transcript: "Noise Complaint. everything seems fine at ambulance bay 3"

🚨 Active Events (6):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=unserved | waiting=3 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_3
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_INT6 (status=en_route, ETA=1)

📊 Step: 21 | Calls remaining: 32 | Resolved: 5 | Reward: 74.5

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-02", "event_id": "E007"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-8
   Transcript: "Noise Complaint. everything seems fine at ambulance bay 3"

🚨 Active Events (6):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_INT6
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_3
   POL-02 (police) at STATION_2

📊 Step: 22 | Calls remaining: 32 | Resolved: 6 | Reward: 99.5

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-9
   Transcript: "Car Accident. someone is dying um at near the apartments"

🚨 Active Events (6):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_INT6
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_3
   POL-02 (police) at STATION_2

📊 Step: 23 | Calls remaining: 31 | Resolved: 6 | Reward: 102.5

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-10
   Transcript: "Noise Complaint. just a fender bender at near the garage"

🚨 Active Events (6):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_INT6
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_3
   POL-02 (police) at STATION_2

📊 Step: 24 | Calls remaining: 30 | Resolved: 6 | Reward: 105.5

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-11
   Transcript: "Building Fire. its really bad at ambulance bay 3"

🚨 Active Events (6):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_INT6
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_3
   POL-02 (police) at STATION_2

📊 Step: 25 | Calls remaining: 29 | Resolved: 6 | Reward: 108.5

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-12
   Transcript: "Noise Complaint. just a fender bender at ambulance um bay 3"

🚨 Active Events (7):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_INT6
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_3
   POL-02 (police) at STATION_2

📊 Step: 26 | Calls remaining: 28 | Resolved: 6 | Reward: 111.5

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E002"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-12
   Transcript: "Noise Complaint. just a fender bender at ambulance um bay 3"

🚨 Active Events (7):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=unserved | waiting=2 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_3
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   FIRE-01 → STATION_3 (status=en_route, ETA=2)

📊 Step: 27 | Calls remaining: 28 | Resolved: 6 | Reward: 113.2

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-02", "event_id": "E002"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-12
   Transcript: "Noise Complaint. just a fender bender at ambulance um bay 3"

🚨 Active Events (7):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=unserved | waiting=3 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_3
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   FIRE-01 → STATION_3 (status=en_route, ETA=1)

📊 Step: 28 | Calls remaining: 28 | Resolved: 6 | Reward: 108.2

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-02", "event_id": "E002"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-12
   Transcript: "Noise Complaint. just a fender bender at ambulance um bay 3"

🚨 Active Events (7):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_3
   POL-02 (police) at STATION_2

📊 Step: 29 | Calls remaining: 28 | Resolved: 7 | Reward: 133.2

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-13
   Transcript: "Building Fire. not life threatening i think at near elm street"

🚨 Active Events (7):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_3
   POL-02 (police) at STATION_2

📊 Step: 30 | Calls remaining: 27 | Resolved: 7 | Reward: 136.2

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-14
   Transcript: "Building Fire. there is blood everywhece at ambulance bay 3"

🚨 Active Events (7):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_3
   POL-02 (police) at STATION_2

📊 Step: 31 | Calls remaining: 26 | Resolved: 7 | Reward: 135.2

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-15
   Transcript: "Violent Incident. minor scratch at west station"

🚨 Active Events (7):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_3
   POL-02 (police) at STATION_2

📊 Step: 32 | Calls remaining: 25 | Resolved: 7 | Reward: 138.2

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-16
   Transcript: "Building Fire. there is blood everywhere at near the garage"

🚨 Active Events (8):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_3
   POL-02 (police) at STATION_2

📊 Step: 33 | Calls remaining: 24 | Resolved: 7 | Reward: 133.2

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E003"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-16
   Transcript: "Building Fire. there is blood everywhere at near the garage"

🚨 Active Events (8):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   POL-01 → STATION_2 (status=en_route, ETA=2)

📊 Step: 34 | Calls remaining: 24 | Resolved: 7 | Reward: 134.9

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-02", "event_id": "E003"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-16
   Transcript: "Building Fire. there is blood everywhere at near the garage"

🚨 Active Events (8):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | police | status=unserved | waiting=3 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   POL-01 → STATION_2 (status=en_route, ETA=1)

📊 Step: 35 | Calls remaining: 24 | Resolved: 7 | Reward: 129.9

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-02", "event_id": "E003"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-16
   Transcript: "Building Fire. there is blood everywhere at near the garage"

🚨 Active Events (8):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_2
   POL-02 (police) at STATION_2

📊 Step: 36 | Calls remaining: 24 | Resolved: 8 | Reward: 129.9

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-17
   Transcript: "Medical Emergency. pretty listen serious at near the apartments"

🚨 Active Events (8):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_2
   POL-02 (police) at STATION_2

📊 Step: 37 | Calls remaining: 23 | Resolved: 8 | Reward: 132.9

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-18
   Transcript: "Car i dont know Accident. there is blood everywhere at near the apartments"

🚨 Active Events (8):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_2
   POL-02 (police) at STATION_2

📊 Step: 38 | Calls remaining: 22 | Resolved: 8 | Reward: 135.9

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E010-19
   Transcript: "Car Accident. um not life threatening i think at the east neighborhood"

🚨 Active Events (8):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_2
   POL-02 (police) at STATION_2

📊 Step: 39 | Calls remaining: 21 | Resolved: 8 | Reward: 138.9

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-20
   Transcript: "Medical Emergency. not life threatening i think i dont know at the north neighborhood"

🚨 Active Events (8):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_2
   POL-02 (police) at STATION_2

📊 Step: 40 | Calls remaining: 20 | Resolved: 8 | Reward: 141.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-21
   Transcript: "Building Fire. people are screaming at east staticn"

🚨 Active Events (8):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_2
   POL-02 (police) at STATION_2

📊 Step: 41 | Calls remaining: 19 | Resolved: 8 | Reward: 136.9

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E010-22
   Transcript: "Car listen Accident. pretty serious at residential block 1"

🚨 Active Events (8):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_2
   POL-02 (police) at STATION_2

📊 Step: 42 | Calls remaining: 18 | Resolved: 8 | Reward: 139.9

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-23
   Transcript: "Car Accident. someone is dying at near the apartments"

🚨 Active Events (8):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_2
   POL-02 (police) at STATION_2

📊 Step: 43 | Calls remaining: 17 | Resolved: 8 | Reward: 142.9

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-24
   Transcript: "Medical Emergency. not life threatening i think at near the apartments"

🚨 Active Events (8):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_2
   POL-02 (police) at STATION_2

📊 Step: 44 | Calls remaining: 16 | Resolved: 8 | Reward: 145.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-25
   Transcript: "Car Accident. its really bad at the north neighborhood"

🚨 Active Events (8):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_2
   POL-02 (police) at STATION_2

📊 Step: 45 | Calls remaining: 15 | Resolved: 8 | Reward: 140.9

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}