[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-48
   Transcript: "Building Fire. they seem hurt but conscious at res area downtown"

🚨 Active Events (14):
   E014: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E004: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E010: CRITICAL | police | status=resolved | waiting=2 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E012: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E011: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E007: CRITICAL | police | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT4

📊 Step: 63 | Calls remaining: 12 | Resolved: 14 | Reward: 490.5

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-49
   Transcript: "Building Fire. they seem hurt but conscious at..."

🚨 Active Events (14):
   E014: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E004: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E010: CRITICAL | police | status=resolved | waiting=2 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E012: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E011: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E007: CRITICAL | police | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT4

📊 Step: 64 | Calls remaining: 11 | Resolved: 14 | Reward: 489.5

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E010-50
   Transcript: "i dont know Violent Incident. people are screaming at the busy corner"

🚨 Active Events (14):
   E014: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E004: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E010: CRITICAL | police | status=resolved | waiting=2 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E012: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E011: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E007: CRITICAL | police | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT4

📊 Step: 65 | Calls remaining: 10 | Resolved: 14 | Reward: 488.5

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-51
   Transcript: "Noise Complaint. no injuries at outside the mall"

🚨 Active Events (14):
   E014: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E004: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E010: CRITICAL | police | status=resolved | waiting=2 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E012: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E011: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E007: CRITICAL | police | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT4

📊 Step: 66 | Calls remaining: 9 | Resolved: 14 | Reward: 491.5

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-52
   Transcript: "Car Accident. just a fender bender at the listen east neighborhood"

🚨 Active Events (14):
   E014: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E004: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E010: CRITICAL | police | status=resolved | waiting=2 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E012: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E011: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E007: CRITICAL | police | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT4

📊 Step: 67 | Calls remaining: 8 | Resolved: 14 | Reward: 494.5

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-53
   Transcript: "Building Fire. its really bad at outside central hospital"

🚨 Active Events (15):
   E014: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E004: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E010: CRITICAL | police | status=resolved | waiting=2 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E012: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E011: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E007: CRITICAL | police | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E001: SEMI_CRITICAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT4

📊 Step: 68 | Calls remaining: 7 | Resolved: 14 | Reward: 493.5

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E001"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-53
   Transcript: "Building Fire. its really bad at outside central hospital"

🚨 Active Events (15):
   E014: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E004: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E010: CRITICAL | police | status=resolved | waiting=2 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E012: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E011: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E007: CRITICAL | police | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E001: SEMI_CRITICAL | ambulance | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT4

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_RES1 (status=en_route, ETA=3)

📊 Step: 69 | Calls remaining: 7 | Resolved: 14 | Reward: 495.1

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E001"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-53
   Transcript: "Building Fire. its really bad at outside central hospital"

🚨 Active Events (15):
   E014: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E004: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E010: CRITICAL | police | status=resolved | waiting=2 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E012: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E011: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E007: CRITICAL | police | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E001: SEMI_CRITICAL | ambulance | status=unserved | waiting=3 steps

🚑 Available Vehicles (3):
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT4

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_RES1 (status=en_route, ETA=2)

📊 Step: 70 | Calls remaining: 7 | Resolved: 14 | Reward: 490.1

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E001"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-53
   Transcript: "Building Fire. its really bad at outside central hospital"

🚨 Active Events (15):
   E014: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E004: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E010: CRITICAL | police | status=resolved | waiting=2 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E012: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E011: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E007: CRITICAL | police | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E001: SEMI_CRITICAL | ambulance | status=unserved | waiting=4 steps

🚑 Available Vehicles (3):
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT4

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_RES1 (status=en_route, ETA=1)

📊 Step: 71 | Calls remaining: 7 | Resolved: 14 | Reward: 485.1

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E001"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-53
   Transcript: "Building Fire. its really bad at outside central hospital"

🚨 Active Events (15):
   E014: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E004: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E010: CRITICAL | police | status=resolved | waiting=2 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E012: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E011: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E007: CRITICAL | police | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E001: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT4

📊 Step: 72 | Calls remaining: 7 | Resolved: 15 | Reward: 495.1

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-54
   Transcript: "Building Fire. minor scratch at residential block 1"

🚨 Active Events (15):
   E014: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E004: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E010: CRITICAL | police | status=resolved | waiting=2 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E012: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E011: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E007: CRITICAL | police | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E001: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT4

📊 Step: 73 | Calls remaining: 6 | Resolved: 15 | Reward: 498.1

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-55
   Transcript: "Violent Incident. someone is dying at 4th ave"

🚨 Active Events (15):
   E014: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E004: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E010: CRITICAL | police | status=resolved | waiting=2 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E012: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E011: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E007: CRITICAL | police | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E001: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT4

📊 Step: 74 | Calls remaining: 5 | Resolved: 15 | Reward: 501.1

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-56
   Transcript: "Gas Leak. someone is dying at hospital oh god"

🚨 Active Events (15):
   E014: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E004: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E010: CRITICAL | police | status=resolved | waiting=2 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E012: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E011: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E007: CRITICAL | police | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E001: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT4

📊 Step: 75 | Calls remaining: 4 | Resolved: 15 | Reward: 504.1

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E008-57
   Transcript: "Building Fire. maybe needs a doctor at the quiet neighborhood"

🚨 Active Events (15):
   E014: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E004: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E010: CRITICAL | police | status=resolved | waiting=2 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E012: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E011: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E007: CRITICAL | police | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E001: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT4

📊 Step: 76 | Calls remaining: 3 | Resolved: 15 | Reward: 507.1

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E011-58
   Transcript: "Medical Emergency. someone is dying at residential block 2"

🚨 Active Events (15):
   E014: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E004: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E010: CRITICAL | police | status=resolved | waiting=2 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E012: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E011: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E007: CRITICAL | police | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E001: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT4

📊 Step: 77 | Calls remaining: 2 | Resolved: 15 | Reward: 506.1

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E011-59
   Transcript: "Medical Emergency. someone is dying at residential"

🚨 Active Events (15):
   E014: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E004: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E010: CRITICAL | police | status=resolved | waiting=2 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E012: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E011: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E007: CRITICAL | police | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E001: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT4

📊 Step: 78 | Calls remaining: 1 | Resolved: 15 | Reward: 509.1

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E014-60
   Transcript: "Building Fire. there is blood exerywhere at near"

🚨 Active Events (15):
   E014: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E004: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E010: CRITICAL | police | status=resolved | waiting=2 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E012: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E011: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E007: CRITICAL | police | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E001: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT4

📊 Step: 79 | Calls remaining: 0 | Resolved: 15 | Reward: 512.1

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-1
   Transcript: "um Car Accident. people are screaming at by the fountain"

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1
   POL-01 (police) at STATION_1

📊 Step: 0 | Calls remaining: 59 | Resolved: 0 | Reward: 0.0

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-2
   Transcript: "Violent Incident. uh pretty serious at the east intersection"

🚨 Active Events (1):
   E006: CRITICAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1
   POL-01 (police) at STATION_1

📊 Step: 1 | Calls remaining: 58 | Resolved: 0 | Reward: 3.0

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E006"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-2
   Transcript: "Violent Incident. uh pretty serious at the east intersection"

🚨 Active Events (1):
   E006: CRITICAL | ambulance | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1
   POL-01 (police) at STATION_1

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_INT4 (status=en_route, ETA=2)

📊 Step: 2 | Calls remaining: 58 | Resolved: 0 | Reward: 4.7

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E006"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-2
   Transcript: "Violent Incident. uh pretty serious at the east intersection"

🚨 Active Events (1):
   E006: CRITICAL | ambulance | status=unserved | waiting=3 steps

🚑 Available Vehicles (3):
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1
   POL-01 (police) at STATION_1

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_INT4 (status=en_route, ETA=1)

📊 Step: 3 | Calls remaining: 58 | Resolved: 0 | Reward: -0.3

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E006"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-2
   Transcript: "Violent Incident. uh pretty serious at the east intersection"

🚨 Active Events (1):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT4
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1
   POL-01 (police) at STATION_1

📊 Step: 4 | Calls remaining: 58 | Resolved: 1 | Reward: 24.7

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-3
   Transcript: "Violent Incident. they seem hurt but conscious at the east intersection"

🚨 Active Events (2):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT4
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1
   POL-01 (police) at STATION_1

📊 Step: 5 | Calls remaining: 57 | Resolved: 1 | Reward: 27.7

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E001"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-3
   Transcript: "Violent Incident. they seem hurt but conscious at the east intersection"

🚨 Active Events (2):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at NODE_INT4
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_INT8 (status=en_route, ETA=2)

📊 Step: 6 | Calls remaining: 57 | Resolved: 1 | Reward: 29.4

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-4
   Transcript: "Noise Complaint. bot sure if this is an emergency at east station"

🚨 Active Events (2):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=unserved | waiting=3 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at NODE_INT4
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_INT8 (status=en_route, ETA=1)

📊 Step: 7 | Calls remaining: 56 | Resolved: 1 | Reward: 32.4

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-5
   Transcript: "Noise Complaint. just a fender bender at ambulance bay 3"

🚨 Active Events (3):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT4
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1
   POL-01 (police) at NODE_INT8

📊 Step: 8 | Calls remaining: 55 | Resolved: 2 | Reward: 50.4

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E009"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-5
   Transcript: "Noise Complaint. just a fender bender at ambulance bay 3"

🚨 Active Events (3):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at NODE_INT4
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1

🚗 Dispatched Vehicles (1):
   POL-01 → STATION_3 (status=en_route, ETA=2)

📊 Step: 9 | Calls remaining: 55 | Resolved: 2 | Reward: 52.1

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-6
   Transcript: "Violent Incident. maybe needs a doctor ..."

🚨 Active Events (3):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=unserved | waiting=3 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at NODE_INT4
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1

🚗 Dispatched Vehicles (1):
   POL-01 → STATION_3 (status=en_route, ETA=1)

📊 Step: 10 | Calls remaining: 54 | Resolved: 2 | Reward: 55.1

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-7
   Transcript: "Car Accident. just a fender bender at near the main depot"

🚨 Active Events (3):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT4
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1
   POL-01 (police) at STATION_3

📊 Step: 11 | Calls remaining: 53 | Resolved: 3 | Reward: 55.1

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E012-8
   Transcript: "Car Accident. maybe needs a d..."

🚨 Active Events (4):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT4
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1
   POL-01 (police) at STATION_3

📊 Step: 12 | Calls remaining: 52 | Resolved: 3 | Reward: 54.1

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E005"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E012-8
   Transcript: "Car Accident. maybe needs a d..."

🚨 Active Events (4):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1
   POL-01 (police) at STATION_3

🚗 Dispatched Vehicles (1):
   AMB-01 → STATION_1 (status=en_route, ETA=2)

📊 Step: 13 | Calls remaining: 52 | Resolved: 3 | Reward: 55.8

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E005"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E012-8
   Transcript: "Car Accident. maybe needs a d..."

🚨 Active Events (4):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=unserved | waiting=3 steps

🚑 Available Vehicles (3):
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1
   POL-01 (police) at STATION_3

🚗 Dispatched Vehicles (1):
   AMB-01 → STATION_1 (status=en_route, ETA=1)

📊 Step: 14 | Calls remaining: 52 | Resolved: 3 | Reward: 50.8

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E005"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E012-8
   Transcript: "Car Accident. maybe needs a d..."

🚨 Active Events (4):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1
   POL-01 (police) at STATION_3

📊 Step: 15 | Calls remaining: 52 | Resolved: 4 | Reward: 60.8

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E008-9
   Transcript: "Building Fire. there is blood everywhere at second hospital"

🚨 Active Events (5):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1
   POL-01 (police) at STATION_3

📊 Step: 16 | Calls remaining: 51 | Resolved: 4 | Reward: 63.8

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E012"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E008-9
   Transcript: "Building Fire. there is blood everywhere at second hospital"

🚨 Active Events (5):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1
   POL-01 (police) at STATION_3

📊 Step: 17 | Calls remaining: 51 | Resolved: 5 | Reward: 80.8

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-10
   Transcript: "Building Fire. people are screaming at westside"

🚨 Active Events (6):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1
   POL-01 (police) at STATION_3

📊 Step: 18 | Calls remaining: 50 | Resolved: 5 | Reward: 83.8

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E008"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-10
   Transcript: "Building Fire. people are screaming at westside"

🚨 Active Events (6):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   POL-01 (police) at STATION_3

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_H2 (status=en_route, ETA=4)

📊 Step: 19 | Calls remaining: 50 | Resolved: 5 | Reward: 85.3

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E014-11
   Transcript: "Car Accident. someone is dying at b..."

🚨 Active Events (7):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=unserved | waiting=3 steps
   E003: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   POL-01 (police) at STATION_3

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_H2 (status=en_route, ETA=3)

📊 Step: 20 | Calls remaining: 49 | Resolved: 5 | Reward: 88.3

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E014-12
   Transcript: "Car Accident. listen people ara scr..."

🚨 Active Events (8):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=unserved | waiting=4 steps
   E003: CRITICAL | fire_truck | status=unserved | waiting=2 steps
   E014: CRITICAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   POL-01 (police) at STATION_3

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_H2 (status=en_route, ETA=2)

📊 Step: 21 | Calls remaining: 48 | Resolved: 5 | Reward: 91.3

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E014"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E014-12
   Transcript: "Car Accident. listen people ara scr..."

🚨 Active Events (8):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=unserved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=unserved | waiting=3 steps
   E014: CRITICAL | ambulance | status=unserved | waiting=2 steps

🚑 Available Vehicles (2):
   AMB-02 (ambulance) at STATION_2
   POL-01 (police) at STATION_3

🚗 Dispatched Vehicles (2):
   AMB-01 → NODE_RES3 (status=en_route, ETA=1)
   FIRE-01 → NODE_H2 (status=en_route, ETA=1)

📊 Step: 22 | Calls remaining: 48 | Resolved: 5 | Reward: 93.1

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E014"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E014-12
   Transcript: "Car Accident. listen people ara scr..."

🚨 Active Events (8):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=unserved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES3
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at STATION_3

📊 Step: 23 | Calls remaining: 48 | Resolved: 7 | Reward: 148.1

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E003"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E014-12
   Transcript: "Car Accident. listen people ara scr..."

🚨 Active Events (8):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES3
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at STATION_3

📊 Step: 24 | Calls remaining: 48 | Resolved: 8 | Reward: 180.1

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E011-13
   Transcript: "Noise Complaint. everything seems fine at 4th"

🚨 Active Events (8):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES3
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at STATION_3

📊 Step: 25 | Calls remaining: 47 | Resolved: 8 | Reward: 175.1

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-14
   Transcript: "Car Accident. its really bad at the south square"

🚨 Active Events (9):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES3
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at STATION_3

📊 Step: 26 | Calls remaining: 46 | Resolved: 8 | Reward: 178.1

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E011"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-14
   Transcript: "Car Accident. its really bad at the south square"

🚨 Active Events (9):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES3
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT4

📊 Step: 27 | Calls remaining: 46 | Resolved: 9 | Reward: 185.0

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E015-15
   Transcript: "Violent Incident. someone is dying at near the big billaoard"

🚨 Active Events (9):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES3
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT4

📊 Step: 28 | Calls remaining: 45 | Resolved: 9 | Reward: 180.0

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E015-16
   Transcript: "Violent Incident. people are rcreaming at near the big billboard um"

🚨 Active Events (10):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES3
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT4

📊 Step: 29 | Calls remaining: 44 | Resolved: 9 | Reward: 183.0

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E015"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E015-16
   Transcript: "Violent Incident. people are rcreaming at near the big billboard um"

🚨 Active Events (10):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at NODE_RES3
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_INT1 (status=en_route, ETA=2)

📊 Step: 30 | Calls remaining: 44 | Resolved: 9 | Reward: 184.7

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-17
   Transcript: "Noise Complaint. no injuries at near i dont know"

🚨 Active Events (10):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=unserved | waiting=3 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at NODE_RES3
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_INT1 (status=en_route, ETA=1)

📊 Step: 31 | Calls remaining: 43 | Resolved: 9 | Reward: 179.7

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-18
   Transcript: "Noise Complaint. not sure if um this is an emerge..."

🚨 Active Events (11):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES3
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_INT1

📊 Step: 32 | Calls remaining: 42 | Resolved: 10 | Reward: 212.7

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E002"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-18
   Transcript: "Noise Complaint. not sure if um this is an emerge..."

🚨 Active Events (11):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at NODE_RES3
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2

🚗 Dispatched Vehicles (1):
   POL-01 → STATION_2 (status=en_route, ETA=2)

📊 Step: 33 | Calls remaining: 42 | Resolved: 10 | Reward: 214.4

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-19
   Transcript: "Medical Emergency. its really bad at 2nd street crossing"

🚨 Active Events (11):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=unserved | waiting=3 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at NODE_RES3
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2

🚗 Dispatched Vehicles (1):
   POL-01 → STATION_2 (status=en_route, ETA=1)

📊 Step: 34 | Calls remaining: 41 | Resolved: 10 | Reward: 217.4

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-20
   Transcript: "Violent Incident. not life threatening i think at the"

🚨 Active Events (12):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES3
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at STATION_2

📊 Step: 35 | Calls remaining: 40 | Resolved: 11 | Reward: 217.4

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E004"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-20
   Transcript: "Violent Incident. not life threatening i think at the"

🚨 Active Events (12):
   E006: CRITICAL | ambulance | status=resolved | waiting=3 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=3 steps
   E005: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E012: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E014: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E011: NORMAL | police | status=resolved | waiting=1 steps
   E015: CRITICAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at STATION_2

📊 Step: 36 | Calls remaining: 40 | Resolved: 12 | Reward: 224.3

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}