[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-10
   Transcript: "Violent Incident. pretty serious at the busy corner"

🚨 Active Events (4):
   E002: NORMAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | police | status=resolved | waiting=4 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E003: CRITICAL | ambulance | status=resolved | waiting=1 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at NODE_INT5
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 18 | Calls remaining: 5 | Resolved: 4 | Reward: 65.1

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-11
   Transcript: "Violent Incident. someone is dying at 7th ave block"

🚨 Active Events (4):
   E002: NORMAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | police | status=resolved | waiting=4 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E003: CRITICAL | ambulance | status=resolved | waiting=1 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at NODE_INT5
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 19 | Calls remaining: 4 | Resolved: 4 | Reward: 68.1

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-12
   Transcript: "Violent Incident. people are screaming at near"

🚨 Active Events (4):
   E002: NORMAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | police | status=resolved | waiting=4 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E003: CRITICAL | ambulance | status=resolved | waiting=1 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at NODE_INT5
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 20 | Calls remaining: 3 | Resolved: 4 | Reward: 71.1

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-13
   Transcript: "Gas Leak. its really bad at east station"

🚨 Active Events (5):
   E002: NORMAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | police | status=resolved | waiting=4 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E003: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E005: CRITICAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at NODE_INT5
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 21 | Calls remaining: 2 | Resolved: 4 | Reward: 74.1

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E005"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-13
   Transcript: "Gas Leak. its really bad at east station"

🚨 Active Events (5):
   E002: NORMAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | police | status=resolved | waiting=4 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E003: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E005: CRITICAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (9):
   AMB-01 (ambulance) at NODE_INT5
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_INT1 (status=en_route, ETA=1)

📊 Step: 22 | Calls remaining: 2 | Resolved: 4 | Reward: 75.9

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-02", "event_id": "E005"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-13
   Transcript: "Gas Leak. its really bad at east station"

🚨 Active Events (5):
   E002: NORMAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | police | status=resolved | waiting=4 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E003: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E005: CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at NODE_INT5
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT1
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 23 | Calls remaining: 2 | Resolved: 5 | Reward: 100.9

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-14
   Transcript: "Medical Emergency. someone fs dying at by the traffic light on 5th"

🚨 Active Events (5):
   E002: NORMAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | police | status=resolved | waiting=4 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E003: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E005: CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at NODE_INT5
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT1
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 24 | Calls remaining: 1 | Resolved: 5 | Reward: 103.9

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-15
   Transcript: "Violent Incident. people are screaming at near"

🚨 Active Events (5):
   E002: NORMAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | police | status=resolved | waiting=4 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E003: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E005: CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at NODE_INT5
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT1
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 25 | Calls remaining: 0 | Resolved: 5 | Reward: 106.9

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E010-1
   Transcript: "Noise Complaint. just a fender bender at by the fountain"

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2

📊 Step: 0 | Calls remaining: 39 | Resolved: 0 | Reward: 0.0

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-2
   Transcript: "Violent Incident. maybe needs a doctor at 1st and broadway"

🚨 Active Events (1):
   E010: NORMAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2

📊 Step: 1 | Calls remaining: 38 | Resolved: 0 | Reward: 3.0

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E010"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-2
   Transcript: "Violent Incident. maybe needs a doctor at 1st and broadway"

🚨 Active Events (1):
   E010: NORMAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_INT4 (status=en_route, ETA=1)

📊 Step: 2 | Calls remaining: 38 | Resolved: 0 | Reward: 4.8

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-02", "event_id": "E010"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-2
   Transcript: "Violent Incident. maybe needs a doctor at 1st and broadway"

🚨 Active Events (1):
   E010: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT4
   POL-02 (police) at STATION_2

📊 Step: 3 | Calls remaining: 38 | Resolved: 1 | Reward: 4.8

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-3
   Transcript: "ViolentqIncident. they seem hurt but conscious at h2"

🚨 Active Events (2):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT4
   POL-02 (police) at STATION_2

📊 Step: 4 | Calls remaining: 37 | Resolved: 1 | Reward: -0.2

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E006"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-3
   Transcript: "ViolentqIncident. they seem hurt but conscious at h2"

🚨 Active Events (2):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT1
   POL-02 (police) at STATION_2

📊 Step: 5 | Calls remaining: 37 | Resolved: 2 | Reward: 6.7

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-4
   Transcript: "Car uh Accident. no injuries at 5th"

🚨 Active Events (3):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT1
   POL-02 (police) at STATION_2

📊 Step: 6 | Calls remaining: 36 | Resolved: 2 | Reward: 9.7

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E005"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-4
   Transcript: "Car uh Accident. no injuries at 5th"

🚨 Active Events (3):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_H2 (status=en_route, ETA=1)

📊 Step: 7 | Calls remaining: 36 | Resolved: 2 | Reward: 11.5

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-02", "event_id": "E005"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-4
   Transcript: "Car uh Accident. no injuries at 5th"

🚨 Active Events (3):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H2
   POL-02 (police) at STATION_2

📊 Step: 8 | Calls remaining: 36 | Resolved: 3 | Reward: 21.5

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-5
   Transcript: "Building Fire. minor scratch at 8th and maple"

🚨 Active Events (4):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H2
   POL-02 (police) at STATION_2

📊 Step: 9 | Calls remaining: 35 | Resolved: 3 | Reward: 20.5

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E004"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-5
   Transcript: "Building Fire. minor scratch at 8th and maple"

🚨 Active Events (4):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT5
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H2
   POL-02 (police) at STATION_2

📊 Step: 10 | Calls remaining: 35 | Resolved: 4 | Reward: 37.4

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-6
   Transcript: "uh Car Accident. everything seems fine at main street intersection"

🚨 Active Events (5):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT5
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H2
   POL-02 (police) at STATION_2

📊 Step: 11 | Calls remaining: 34 | Resolved: 4 | Reward: 40.4

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E009"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-6
   Transcript: "uh Car Accident. everything seems fine at main street intersection"

🚨 Active Events (5):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=unserved | waiting=2 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at NODE_INT5
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H2
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_INT8 (status=en_route, ETA=1)

📊 Step: 12 | Calls remaining: 34 | Resolved: 4 | Reward: 42.2

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-02", "event_id": "E009"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-6
   Transcript: "uh Car Accident. everything seems fine at main street intersection"

🚨 Active Events (5):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT5
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_INT8
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H2
   POL-02 (police) at STATION_2

📊 Step: 13 | Calls remaining: 34 | Resolved: 5 | Reward: 67.2

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-7
   Transcript: "Car Accident. just a fender bender at the north interaection"

🚨 Active Events (5):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT5
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_INT8
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H2
   POL-02 (police) at STATION_2

📊 Step: 14 | Calls remaining: 33 | Resolved: 5 | Reward: 66.2

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-8
   Transcript: "Noise Complaint. everything seems fine at the east neighborhood"

🚨 Active Events (6):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT5
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_INT8
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H2
   POL-02 (police) at STATION_2

📊 Step: 15 | Calls remaining: 32 | Resolved: 5 | Reward: 65.2

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E007"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-8
   Transcript: "Noise Complaint. everything seems fine at the east neighborhood"

🚨 Active Events (6):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_INT8
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H2
   POL-02 (police) at STATION_2

📊 Step: 16 | Calls remaining: 32 | Resolved: 6 | Reward: 82.1

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-9
   Transcript: "Car Accident. just listen a fender bender at the north intersection"

🚨 Active Events (7):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_INT8
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H2
   POL-02 (police) at STATION_2

📊 Step: 17 | Calls remaining: 31 | Resolved: 6 | Reward: 85.1

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E003"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-9
   Transcript: "Car Accident. just listen a fender bender at the north intersection"

🚨 Active Events (7):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at NODE_INT1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_INT8
   FIRE-02 (fire_truck) at STATION_2
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_RES1 (status=en_route, ETA=2)

📊 Step: 18 | Calls remaining: 31 | Resolved: 6 | Reward: 86.8

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-02", "event_id": "E003"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-9
   Transcript: "Car Accident. just listen a fender bender at the north intersection"

🚨 Active Events (7):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=unserved | waiting=3 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at NODE_INT1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_INT8
   FIRE-02 (fire_truck) at STATION_2
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_RES1 (status=en_route, ETA=1)

📊 Step: 19 | Calls remaining: 31 | Resolved: 6 | Reward: 81.8

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-02", "event_id": "E003"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-9
   Transcript: "Car Accident. just listen a fender bender at the north intersection"

🚨 Active Events (7):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_INT8
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_RES1
   POL-02 (police) at STATION_2

📊 Step: 20 | Calls remaining: 31 | Resolved: 7 | Reward: 81.8

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-10
   Transcript: "Building Fire. there is blood everywhere at near the cinema"

🚨 Active Events (7):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_INT8
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_RES1
   POL-02 (police) at STATION_2

📊 Step: 21 | Calls remaining: 30 | Resolved: 7 | Reward: 80.8

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-11
   Transcript: "Noise Complaint. just a fender bender at residential block 1"

🚨 Active Events (7):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_INT8
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_RES1
   POL-02 (police) at STATION_2

📊 Step: 22 | Calls remaining: 29 | Resolved: 7 | Reward: 83.8

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-12
   Transcript: "Gas Leak. someone iswdying at near the villas"

🚨 Active Events (7):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_INT8
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_RES1
   POL-02 (police) at STATION_2

📊 Step: 23 | Calls remaining: 28 | Resolved: 7 | Reward: 86.8

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-13
   Transcript: "Violent Incident. i dont know maybe needs a doctor at second hospital"

🚨 Active Events (8):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_INT8
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_RES1
   POL-02 (police) at STATION_2

📊 Step: 24 | Calls remaining: 27 | Resolved: 7 | Reward: 89.8

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-13
   Transcript: "Violent Incident. i dont know maybe needs a doctor at second hospital"

🚨 Active Events (8):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=unserved | waiting=2 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at NODE_INT1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_RES1
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_RES4 (status=en_route, ETA=1)

📊 Step: 25 | Calls remaining: 27 | Resolved: 7 | Reward: 91.6

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-02", "event_id": "E001"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-13
   Transcript: "Violent Incident. i dont know maybe needs a doctor at second hospital"

🚨 Active Events (8):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_RES1
   POL-02 (police) at STATION_2

📊 Step: 26 | Calls remaining: 27 | Resolved: 8 | Reward: 116.6

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-14
   Transcript: "Building Firs. there is blood everywhere at 8th and maple"

🚨 Active Events (8):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_RES1
   POL-02 (police) at STATION_2

📊 Step: 27 | Calls remaining: 26 | Resolved: 8 | Reward: 111.6

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-15
   Transcript: "Noise Complaint. no injuries at uh near the suburbs"

🚨 Active Events (8):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_RES1
   POL-02 (police) at STATION_2

📊 Step: 28 | Calls remaining: 25 | Resolved: 8 | Reward: 114.6

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-16
   Transcript: "Building Fire. minor scra..."

🚨 Active Events (8):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_RES1
   POL-02 (police) at STATION_2

📊 Step: 29 | Calls remaining: 24 | Resolved: 8 | Reward: 117.6

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-17
   Transcript: "Car Accident. everything seems fine at main ..."

🚨 Active Events (8):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_RES1
   POL-02 (police) at STATION_2

📊 Step: 30 | Calls remaining: 23 | Resolved: 8 | Reward: 120.6

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-18
   Transcript: "Gas Leak. there is blood everywhere at near the villas"

🚨 Active Events (8):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_RES1
   POL-02 (police) at STATION_2

📊 Step: 31 | Calls remaining: 22 | Resolved: 8 | Reward: 119.6

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-19
   Transcript: "Medical Emergency. someone is dying oh god at police station 2"

🚨 Active Events (8):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_RES1
   POL-02 (police) at STATION_2

📊 Step: 32 | Calls remaining: 21 | Resolved: 8 | Reward: 122.6

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-20
   Transcript: "Violent Incident. maybe needs a doctor at 1st and broadway"

🚨 Active Events (9):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_RES1
   POL-02 (police) at STATION_2

📊 Step: 33 | Calls remaining: 20 | Resolved: 8 | Reward: 125.6

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E002"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-20
   Transcript: "Violent Incident. maybe needs a doctor at 1st and broadway"

🚨 Active Events (9):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_RES1
   POL-02 (police) at STATION_2

📊 Step: 34 | Calls remaining: 20 | Resolved: 9 | Reward: 157.5

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-21
   Transcript: "Medical Emergency. there is blood everawhere at west station"

🚨 Active Events (9):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_RES1
   POL-02 (police) at STATION_2

📊 Step: 35 | Calls remaining: 19 | Resolved: 9 | Reward: 152.5

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-22
   Transcript: "Medical Emergency. its really bad at west station"

🚨 Active Events (9):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_RES1
   POL-02 (police) at STATION_2

📊 Step: 36 | Calls remaining: 18 | Resolved: 9 | Reward: 155.5

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-23
   Transcript: "Gas Leak. minor scratch at i dont know near the villas"

🚨 Active Events (9):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_RES1
   POL-02 (police) at STATION_2

📊 Step: 37 | Calls remaining: 17 | Resolved: 9 | Reward: 150.5

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-24
   Transcript: "Building Fire. there is blood everywhere at 8th and maple"

🚨 Active Events (9):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_RES1
   POL-02 (police) at STATION_2

📊 Step: 38 | Calls remaining: 16 | Resolved: 9 | Reward: 153.5

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-25
   Transcript: "Medical Emergency. minor scratch at near the precinct"

🚨 Active Events (9):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_RES1
   POL-02 (police) at STATION_2

📊 Step: 39 | Calls remaining: 15 | Resolved: 9 | Reward: 156.5

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E010-26
   Transcript: "Noise Complaint. uh just a fender b..."

🚨 Active Events (9):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_RES1
   POL-02 (police) at STATION_2

📊 Step: 40 | Calls remaining: 14 | Resolved: 9 | Reward: 151.5

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-27
   Transcript: "Car Accident. everything seems fine at by the traffic light on 5th"

🚨 Active Events (9):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_RES1
   POL-02 (police) at STATION_2

📊 Step: 41 | Calls remaining: 13 | Resolved: 9 | Reward: 154.5

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E008-28
   Transcript: "Violent Incident. not life threatening i tlink at 7th ave block"

🚨 Active Events (9):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_RES1
   POL-02 (police) at STATION_2

📊 Step: 42 | Calls remaining: 12 | Resolved: 9 | Reward: 153.5

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-29
   Transcript: "Building Fire. people are screaming i dont know at 8th"

🚨 Active Events (10):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: NORMAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_RES1
   POL-02 (police) at STATION_2

📊 Step: 43 | Calls remaining: 11 | Resolved: 9 | Reward: 148.5

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E008"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-29
   Transcript: "Building Fire. people are screaming i dont know at 8th"

🚨 Active Events (10):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: NORMAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at STATION_2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_INT7 (status=en_route, ETA=2)

📊 Step: 44 | Calls remaining: 11 | Resolved: 9 | Reward: 150.2

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-02", "event_id": "E008"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-29
   Transcript: "Building Fire. people are screaming i dont know at 8th"

🚨 Active Events (10):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: NORMAL | police | status=unserved | waiting=3 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at STATION_2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_INT7 (status=en_route, ETA=1)

📊 Step: 45 | Calls remaining: 11 | Resolved: 9 | Reward: 145.2

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-02", "event_id": "E008"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-29
   Transcript: "Building Fire. people are screaming i dont know at 8th"

🚨 Active Events (10):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: NORMAL | police | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT7
   POL-02 (police) at STATION_2

📊 Step: 46 | Calls remaining: 11 | Resolved: 10 | Reward: 145.2

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-30
   Transcript: "Building Fire. uhjminor scratch at 8th and maple"

🚨 Active Events (10):
   E010: NORMAL | police | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E005: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=1 steps
   E008: NORMAL | police | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES4
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT7
   POL-02 (police) at STATION_2

📊 Step: 47 | Calls remaining: 10 | Resolved: 10 | Reward: 148.2

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}