[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-23
   Transcript: "Medical Emergency. there is blood everywhere at 9th street"

🚨 Active Events (9):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 40 | Calls remaining: 17 | Resolved: 9 | Reward: 124.3

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-24
   Transcript: "Noise Complaint. just a fender bender at residential"

🚨 Active Events (9):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 41 | Calls remaining: 16 | Resolved: 9 | Reward: 127.3

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-25
   Transcript: "Building Fire. people are screaming a..."

🚨 Active Events (9):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 42 | Calls remaining: 15 | Resolved: 9 | Reward: 130.3

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-26
   Transcript: "Noise Complaint. no injuries at the west neighborhood"

🚨 Active Events (9):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 43 | Calls remaining: 14 | Resolved: 9 | Reward: 133.3

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-27
   Transcript: "Building Fire. people are screaming a..."

🚨 Active Events (9):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 44 | Calls remaining: 13 | Resolved: 9 | Reward: 136.3

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-28
   Transcript: "Medical Emergency. someone is dying at i dont khow the"

🚨 Active Events (9):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 45 | Calls remaining: 12 | Resolved: 9 | Reward: 139.3

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-29
   Transcript: "Noise Complaint. not sure if this is an emergency at near"

🚨 Active Events (9):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 46 | Calls remaining: 11 | Resolved: 9 | Reward: 142.3

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-30
   Transcript: "Violent Incident. they seem hurt listen but conscious at outside the mall"

🚨 Active Events (9):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 47 | Calls remaining: 10 | Resolved: 9 | Reward: 145.3

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-31
   Transcript: "Buelding Fire. people are screaming..."

🚨 Active Events (9):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 48 | Calls remaining: 9 | Resolved: 9 | Reward: 148.3

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-32
   Transcript: "Medical Emergency. people are screaming at near the park entrance"

🚨 Active Events (9):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 49 | Calls remaining: 8 | Resolved: 9 | Reward: 151.3

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-33
   Transcript: "Violent Incident. pretty sergous at 2nd"

🚨 Active Events (9):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 50 | Calls remaining: 7 | Resolved: 9 | Reward: 154.3

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-34
   Transcript: "Vholent Incident. not life threatening i think at by the metro station"

🚨 Active Events (9):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 51 | Calls remaining: 6 | Resolved: 9 | Reward: 149.3

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-35
   Transcript: "Building Fire. maybe needs a doclor at near the medical center"

🚨 Active Events (9):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 52 | Calls remaining: 5 | Resolved: 9 | Reward: 144.3

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E008-36
   Transcript: "Gas Leak. people are screaming at east"

🚨 Active Events (9):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 53 | Calls remaining: 4 | Resolved: 9 | Reward: 143.3

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-37
   Transcript: "Building Fire. there is blood everywhere at near the garage"

🚨 Active Events (9):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 54 | Calls remaining: 3 | Resolved: 9 | Reward: 146.3

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-38
   Transcript: "Violent Incident. pretty serious at outside"

🚨 Active Events (9):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 55 | Calls remaining: 2 | Resolved: 9 | Reward: 149.3

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-39
   Transcript: "Building Fire. maybe needs a doctor at westside clinic"

🚨 Active Events (9):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 56 | Calls remaining: 1 | Resolved: 9 | Reward: 152.3

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-40
   Transcript: "Building Fire. minor scratch a..."

🚨 Active Events (9):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 57 | Calls remaining: 0 | Resolved: 9 | Reward: 151.3

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-1
   Transcript: "Gas Leak. someone is dying at w..."

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2

📊 Step: 0 | Calls remaining: 39 | Resolved: 0 | Reward: 0.0

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-2
   Transcript: "Noise Complaint. just a fender bendgr at h1 district"

🚨 Active Events (1):
   E006: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2

📊 Step: 1 | Calls remaining: 38 | Resolved: 0 | Reward: 3.0

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E006"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-2
   Transcript: "Noise Complaint. just a fender bendgr at h1 district"

🚨 Active Events (1):
   E006: CRITICAL | fire_truck | status=unserved | waiting=2 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_H2 (status=en_route, ETA=3)

📊 Step: 2 | Calls remaining: 38 | Resolved: 0 | Reward: 4.6

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-02", "event_id": "E006"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-2
   Transcript: "Noise Complaint. just a fender bendgr at h1 district"

🚨 Active Events (1):
   E006: CRITICAL | fire_truck | status=unserved | waiting=3 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_H2 (status=en_route, ETA=2)

📊 Step: 3 | Calls remaining: 38 | Resolved: 0 | Reward: -0.4

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-02", "event_id": "E006"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-2
   Transcript: "Noise Complaint. just a fender bendgr at h1 district"

🚨 Active Events (1):
   E006: CRITICAL | fire_truck | status=unserved | waiting=4 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_H2 (status=en_route, ETA=1)

📊 Step: 4 | Calls remaining: 38 | Resolved: 0 | Reward: -5.4

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-02", "event_id": "E006"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-2
   Transcript: "Noise Complaint. just a fender bendgr at h1 district"

🚨 Active Events (1):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2

📊 Step: 5 | Calls remaining: 38 | Resolved: 1 | Reward: 19.6

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-3
   Transcript: "Gas Leak. someone is dying at residential block 5"

🚨 Active Events (2):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2

📊 Step: 6 | Calls remaining: 37 | Resolved: 1 | Reward: 22.6

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E003"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-3
   Transcript: "Gas Leak. someone is dying at residential block 5"

🚨 Active Events (2):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_H1 (status=en_route, ETA=3)

📊 Step: 7 | Calls remaining: 37 | Resolved: 1 | Reward: 24.2

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-02", "event_id": "E003"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-3
   Transcript: "Gas Leak. someone is dying at residential block 5"

🚨 Active Events (2):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=unserved | waiting=3 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_H1 (status=en_route, ETA=2)

📊 Step: 8 | Calls remaining: 37 | Resolved: 1 | Reward: 19.2

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-02", "event_id": "E003"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-3
   Transcript: "Gas Leak. someone is dying at residential block 5"

🚨 Active Events (2):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=unserved | waiting=4 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_H1 (status=en_route, ETA=1)

📊 Step: 9 | Calls remaining: 37 | Resolved: 1 | Reward: 14.2

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-02", "event_id": "E003"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-3
   Transcript: "Gas Leak. someone is dying at residential block 5"

🚨 Active Events (2):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=resolved | waiting=4 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H1
   POL-02 (police) at STATION_2

📊 Step: 10 | Calls remaining: 37 | Resolved: 2 | Reward: 14.2

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-4
   Transcript: "Medical Emergency. maybe needs a doctor at residential block 2"

🚨 Active Events (3):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=resolved | waiting=4 steps
   E005: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H1
   POL-02 (police) at STATION_2

📊 Step: 11 | Calls remaining: 36 | Resolved: 2 | Reward: 17.2

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E005"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-4
   Transcript: "Medical Emergency. maybe needs a doctor at residential block 2"

🚨 Active Events (3):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=resolved | waiting=4 steps
   E005: CRITICAL | fire_truck | status=unserved | waiting=2 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H1
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_RES5 (status=en_route, ETA=2)

📊 Step: 12 | Calls remaining: 36 | Resolved: 2 | Reward: 18.9

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-02", "event_id": "E005"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-4
   Transcript: "Medical Emergency. maybe needs a doctor at residential block 2"

🚨 Active Events (3):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=resolved | waiting=4 steps
   E005: CRITICAL | fire_truck | status=unserved | waiting=3 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H1
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_RES5 (status=en_route, ETA=1)

📊 Step: 13 | Calls remaining: 36 | Resolved: 2 | Reward: 13.9

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-02", "event_id": "E005"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-4
   Transcript: "Medical Emergency. maybe needs a doctor at residential block 2"

🚨 Active Events (3):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=resolved | waiting=4 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES5
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H1
   POL-02 (police) at STATION_2

📊 Step: 14 | Calls remaining: 36 | Resolved: 3 | Reward: 38.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-5
   Transcript: "Medical Emergency. they seem hurt but co..."

🚨 Active Events (4):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=resolved | waiting=4 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E009: NORMAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES5
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H1
   POL-02 (police) at STATION_2

📊 Step: 15 | Calls remaining: 35 | Resolved: 3 | Reward: 33.9

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E009"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-5
   Transcript: "Medical Emergency. they seem hurt but co..."

🚨 Active Events (4):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=resolved | waiting=4 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E009: NORMAL | ambulance | status=unserved | waiting=2 steps

🚑 Available Vehicles (6):
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES5
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H1
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_RES2 (status=en_route, ETA=1)

📊 Step: 16 | Calls remaining: 35 | Resolved: 3 | Reward: 35.7

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E009"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-5
   Transcript: "Medical Emergency. they seem hurt but co..."

🚨 Active Events (4):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=resolved | waiting=4 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E009: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES5
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H1
   POL-02 (police) at STATION_2

📊 Step: 17 | Calls remaining: 35 | Resolved: 4 | Reward: 35.7

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-6
   Transcript: "Building Fire. people are screaming..."

🚨 Active Events (5):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=resolved | waiting=4 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E009: NORMAL | ambulance | status=resolved | waiting=2 steps
   E002: SEMI_CRITICAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES5
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H1
   POL-02 (police) at STATION_2

📊 Step: 18 | Calls remaining: 34 | Resolved: 4 | Reward: 38.7

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E002"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-6
   Transcript: "Building Fire. people are screaming..."

🚨 Active Events (5):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=resolved | waiting=4 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E009: NORMAL | ambulance | status=resolved | waiting=2 steps
   E002: SEMI_CRITICAL | ambulance | status=unserved | waiting=2 steps

🚑 Available Vehicles (6):
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES5
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H1
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_INT4 (status=en_route, ETA=2)

📊 Step: 19 | Calls remaining: 34 | Resolved: 4 | Reward: 40.4

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E002"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-6
   Transcript: "Building Fire. people are screaming..."

🚨 Active Events (5):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=resolved | waiting=4 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E009: NORMAL | ambulance | status=resolved | waiting=2 steps
   E002: SEMI_CRITICAL | ambulance | status=unserved | waiting=3 steps

🚑 Available Vehicles (6):
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES5
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H1
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_INT4 (status=en_route, ETA=1)

📊 Step: 20 | Calls remaining: 34 | Resolved: 4 | Reward: 35.4

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E002"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-6
   Transcript: "Building Fire. people are screaming..."

🚨 Active Events (5):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=resolved | waiting=4 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E009: NORMAL | ambulance | status=resolved | waiting=2 steps
   E002: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT4
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES5
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H1
   POL-02 (police) at STATION_2

📊 Step: 21 | Calls remaining: 34 | Resolved: 5 | Reward: 45.4

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-7
   Transcript: "Medical um Emergency. its really bad at outside central hospital"

🚨 Active Events (6):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=resolved | waiting=4 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E009: NORMAL | ambulance | status=resolved | waiting=2 steps
   E002: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E007: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT4
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_RES5
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H1
   POL-02 (police) at STATION_2

📊 Step: 22 | Calls remaining: 33 | Resolved: 5 | Reward: 48.4

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E007"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-7
   Transcript: "Medical um Emergency. its really bad at outside central hospital"

🚨 Active Events (6):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=resolved | waiting=4 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E009: NORMAL | ambulance | status=resolved | waiting=2 steps
   E002: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E007: CRITICAL | fire_truck | status=unserved | waiting=2 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at NODE_INT4
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H1
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_H2 (status=en_route, ETA=2)

📊 Step: 23 | Calls remaining: 33 | Resolved: 5 | Reward: 50.1

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-02", "event_id": "E007"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-7
   Transcript: "Medical um Emergency. its really bad at outside central hospital"

🚨 Active Events (6):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=resolved | waiting=4 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E009: NORMAL | ambulance | status=resolved | waiting=2 steps
   E002: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E007: CRITICAL | fire_truck | status=unserved | waiting=3 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at NODE_INT4
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H1
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_H2 (status=en_route, ETA=1)

📊 Step: 24 | Calls remaining: 33 | Resolved: 5 | Reward: 45.1

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-02", "event_id": "E007"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-7
   Transcript: "Medical um Emergency. its really bad at outside central hospital"

🚨 Active Events (6):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=resolved | waiting=4 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E009: NORMAL | ambulance | status=resolved | waiting=2 steps
   E002: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT4
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H1
   POL-02 (police) at STATION_2

📊 Step: 25 | Calls remaining: 33 | Resolved: 6 | Reward: 70.1

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-8
   Transcript: "Medical Emergency. listen pretty serious at the"

🚨 Active Events (7):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=resolved | waiting=4 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E009: NORMAL | ambulance | status=resolved | waiting=2 steps
   E002: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT4
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H1
   POL-02 (police) at STATION_2

📊 Step: 26 | Calls remaining: 32 | Resolved: 6 | Reward: 65.1

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E004"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-8
   Transcript: "Medical Emergency. listen pretty serious at the"

🚨 Active Events (7):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=resolved | waiting=4 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E009: NORMAL | ambulance | status=resolved | waiting=2 steps
   E002: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=unserved | waiting=2 steps

🚑 Available Vehicles (6):
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H1
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_H1 (status=en_route, ETA=2)

📊 Step: 27 | Calls remaining: 32 | Resolved: 6 | Reward: 66.8

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E004"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-8
   Transcript: "Medical Emergency. listen pretty serious at the"

🚨 Active Events (7):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=resolved | waiting=4 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E009: NORMAL | ambulance | status=resolved | waiting=2 steps
   E002: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=unserved | waiting=3 steps

🚑 Available Vehicles (6):
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H1
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_H1 (status=en_route, ETA=1)

📊 Step: 28 | Calls remaining: 32 | Resolved: 6 | Reward: 61.8

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E004"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-8
   Transcript: "Medical Emergency. listen pretty serious at the"

🚨 Active Events (7):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=resolved | waiting=4 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E009: NORMAL | ambulance | status=resolved | waiting=2 steps
   E002: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_H1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H1
   POL-02 (police) at STATION_2

📊 Step: 29 | Calls remaining: 32 | Resolved: 7 | Reward: 61.8

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-9
   Transcript: "Medical Emergency. not life threatening i think at near"

🚨 Active Events (7):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=resolved | waiting=4 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E009: NORMAL | ambulance | status=resolved | waiting=2 steps
   E002: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_H1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H1
   POL-02 (police) at STATION_2

📊 Step: 30 | Calls remaining: 31 | Resolved: 7 | Reward: 64.8

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-10
   Transcript: "Noise Complaint. just a fender oh god bender at by the ER entrance"

🚨 Active Events (7):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=resolved | waiting=4 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E009: NORMAL | ambulance | status=resolved | waiting=2 steps
   E002: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_H1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H1
   POL-02 (police) at STATION_2

📊 Step: 31 | Calls remaining: 30 | Resolved: 7 | Reward: 59.8

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E008-11
   Transcript: "Noise oh god Complaint. no injuries at west"

🚨 Active Events (7):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=resolved | waiting=4 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E009: NORMAL | ambulance | status=resolved | waiting=2 steps
   E002: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_H1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H1
   POL-02 (police) at STATION_2

📊 Step: 32 | Calls remaining: 29 | Resolved: 7 | Reward: 62.8

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E010-12
   Transcript: "Violent Incident. uh there is blood everywhere at near"

🚨 Active Events (8):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=resolved | waiting=4 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E009: NORMAL | ambulance | status=resolved | waiting=2 steps
   E002: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E008: NORMAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_H1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H1
   POL-02 (police) at STATION_2

📊 Step: 33 | Calls remaining: 28 | Resolved: 7 | Reward: 65.8

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E008"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E010-12
   Transcript: "Violent Incident. uh there is blood everywhere at near"

🚨 Active Events (8):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=resolved | waiting=4 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E009: NORMAL | ambulance | status=resolved | waiting=2 steps
   E002: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E008: NORMAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at NODE_H1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   POL-01 → STATION_2 (status=en_route, ETA=1)

📊 Step: 34 | Calls remaining: 28 | Resolved: 7 | Reward: 67.6

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-02", "event_id": "E008"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E010-12
   Transcript: "Violent Incident. uh there is blood everywhere at near"

🚨 Active Events (8):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=resolved | waiting=4 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E009: NORMAL | ambulance | status=resolved | waiting=2 steps
   E002: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E008: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_H1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_2
   POL-02 (police) at STATION_2

📊 Step: 35 | Calls remaining: 28 | Resolved: 8 | Reward: 67.6

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-13
   Transcript: "Building Fire. minor scratch at h2"

🚨 Active Events (9):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=resolved | waiting=4 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E009: NORMAL | ambulance | status=resolved | waiting=2 steps
   E002: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E008: NORMAL | police | status=resolved | waiting=2 steps
   E010: CRITICAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_H1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_2
   POL-02 (police) at STATION_2

📊 Step: 36 | Calls remaining: 27 | Resolved: 8 | Reward: 70.6

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E010"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-13
   Transcript: "Building Fire. minor scratch at h2"

🚨 Active Events (9):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=resolved | waiting=4 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E009: NORMAL | ambulance | status=resolved | waiting=2 steps
   E002: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E008: NORMAL | police | status=resolved | waiting=2 steps
   E010: CRITICAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at NODE_H1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_RES5 (status=en_route, ETA=1)

📊 Step: 37 | Calls remaining: 27 | Resolved: 8 | Reward: 72.4

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-02", "event_id": "E010"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-13
   Transcript: "Building Fire. minor scratch at h2"

🚨 Active Events (9):
   E006: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E003: NORMAL | police | status=resolved | waiting=4 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E009: NORMAL | ambulance | status=resolved | waiting=2 steps
   E002: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E008: NORMAL | police | status=resolved | waiting=2 steps
   E010: CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_H1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_RES5
   POL-02 (police) at STATION_2

📊 Step: 38 | Calls remaining: 27 | Resolved: 9 | Reward: 97.4

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}