[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-26
   Transcript: "Violent Incident. people are screaming at second"

🚨 Active Events (8):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_2
   POL-02 (police) at STATION_2

📊 Step: 46 | Calls remaining: 14 | Resolved: 8 | Reward: 135.9

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-27
   Transcript: "Car Accident. someone is dying at near the apartments"

🚨 Active Events (9):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_2
   POL-02 (police) at STATION_2

📊 Step: 47 | Calls remaining: 13 | Resolved: 8 | Reward: 138.9

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E001"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-27
   Transcript: "Car Accident. someone is dying at near the apartments"

🚨 Active Events (9):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_H2 (status=en_route, ETA=1)

📊 Step: 48 | Calls remaining: 13 | Resolved: 8 | Reward: 140.7

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-02", "event_id": "E001"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-27
   Transcript: "Car Accident. someone is dying at near the apartments"

🚨 Active Events (9):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H2
   POL-02 (police) at STATION_2

📊 Step: 49 | Calls remaining: 13 | Resolved: 9 | Reward: 165.7

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-28
   Transcript: "Violnnt Incident. minor scratch at westside"

🚨 Active Events (9):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H2
   POL-02 (police) at STATION_2

📊 Step: 50 | Calls remaining: 12 | Resolved: 9 | Reward: 168.7

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-29
   Transcript: "Building Firf. they seem hurt but conscious at..."

🚨 Active Events (9):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H2
   POL-02 (police) at STATION_2

📊 Step: 51 | Calls remaining: 11 | Resolved: 9 | Reward: 163.7

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-30
   Transcript: "Building Fire. not life threatening i think i dont know at behind"

🚨 Active Events (9):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H2
   POL-02 (police) at STATION_2

📊 Step: 52 | Calls remaining: 10 | Resolved: 9 | Reward: 166.7

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-31
   Transcript: "Medical Emergency. pretty serious at residential"

🚨 Active Events (9):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H2
   POL-02 (police) at STATION_2

📊 Step: 53 | Calls remaining: 9 | Resolved: 9 | Reward: 165.7

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-32
   Transcript: "Car Accident. minor mcratch at near"

🚨 Active Events (9):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H2
   POL-02 (police) at STATION_2

📊 Step: 54 | Calls remaining: 8 | Resolved: 9 | Reward: 168.7

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-33
   Transcript: "Violent Incident. there is blood everywhere at west station"

🚨 Active Events (9):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H2
   POL-02 (police) at STATION_2

📊 Step: 55 | Calls remaining: 7 | Resolved: 9 | Reward: 163.7

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-34
   Transcript: "Violent Incident. its oh god really bad at west"

🚨 Active Events (9):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H2
   POL-02 (police) at STATION_2

📊 Step: 56 | Calls remaining: 6 | Resolved: 9 | Reward: 166.7

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-35
   Transcript: "Violent Incident. people are screaming at westside clinic"

🚨 Active Events (9):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H2
   POL-02 (police) at STATION_2

📊 Step: 57 | Calls remaining: 5 | Resolved: 9 | Reward: 161.7

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-36
   Transcript: "Building Fire. listen not life threatening i think at near"

🚨 Active Events (9):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H2
   POL-02 (police) at STATION_2

📊 Step: 58 | Calls remaining: 4 | Resolved: 9 | Reward: 164.7

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-37
   Transcript: "Violent Incident. minor scratch at listen ngar the precinct"

🚨 Active Events (9):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H2
   POL-02 (police) at STATION_2

📊 Step: 59 | Calls remaining: 3 | Resolved: 9 | Reward: 163.7

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-38
   Transcript: "Building Fire. there is blood everywhere at near"

🚨 Active Events (9):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H2
   POL-02 (police) at STATION_2

📊 Step: 60 | Calls remaining: 2 | Resolved: 9 | Reward: 158.7

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-39
   Transcript: "Violent Incident. someone is dying at h2"

🚨 Active Events (9):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H2
   POL-02 (police) at STATION_2

📊 Step: 61 | Calls remaining: 1 | Resolved: 9 | Reward: 161.7

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-40
   Transcript: "Building Fire. its really bad at ambulance bay 3"

🚨 Active Events (9):
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E004: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E010: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E001: CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_H2
   POL-02 (police) at STATION_2

📊 Step: 62 | Calls remaining: 0 | Resolved: 9 | Reward: 164.7

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-1
   Transcript: "Medical Emergency. there is blood everywhere at near the villas"

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2

📊 Step: 0 | Calls remaining: 39 | Resolved: 0 | Reward: 0.0

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-2
   Transcript: "Medical Emergency. people are screamiwg at the south neighborhood"

🚨 Active Events (1):
   E006: CRITICAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2

📊 Step: 1 | Calls remaining: 38 | Resolved: 0 | Reward: 3.0

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E006"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-2
   Transcript: "Medical Emergency. people are screamiwg at the south neighborhood"

🚨 Active Events (1):
   E006: CRITICAL | ambulance | status=unserved | waiting=2 steps

🚑 Available Vehicles (6):
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_RES4 (status=en_route, ETA=1)

📊 Step: 2 | Calls remaining: 38 | Resolved: 0 | Reward: 4.8

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E006"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-2
   Transcript: "Medical Emergency. people are screamiwg at the south neighborhood"

🚨 Active Events (1):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES4
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2

📊 Step: 3 | Calls remaining: 38 | Resolved: 1 | Reward: 29.8

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E008-3
   Transcript: "Gas Leak. listen minor scratch at ambulanct bay 3"

🚨 Active Events (1):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES4
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2

📊 Step: 4 | Calls remaining: 37 | Resolved: 1 | Reward: 24.8

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-4
   Transcript: "Medical Emergency. minor s..."

🚨 Active Events (2):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES4
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2

📊 Step: 5 | Calls remaining: 36 | Resolved: 1 | Reward: 27.8

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E008"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-4
   Transcript: "Medical Emergency. minor s..."

🚨 Active Events (2):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=unserved | waiting=2 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at NODE_RES4
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   FIRE-01 → STATION_3 (status=en_route, ETA=2)

📊 Step: 6 | Calls remaining: 36 | Resolved: 1 | Reward: 29.5

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-02", "event_id": "E008"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-4
   Transcript: "Medical Emergency. minor s..."

🚨 Active Events (2):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=unserved | waiting=3 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at NODE_RES4
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   FIRE-01 → STATION_3 (status=en_route, ETA=1)

📊 Step: 7 | Calls remaining: 36 | Resolved: 1 | Reward: 24.5

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-02", "event_id": "E008"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-4
   Transcript: "Medical Emergency. minor s..."

🚨 Active Events (2):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES4
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2

📊 Step: 8 | Calls remaining: 36 | Resolved: 2 | Reward: 49.5

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-5
   Transcript: "Noise Complaint. everything seems fine at near"

🚨 Active Events (3):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_RES4
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2

📊 Step: 9 | Calls remaining: 35 | Resolved: 2 | Reward: 44.5

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E003"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-5
   Transcript: "Noise Complaint. everything seems fine at near"

🚨 Active Events (3):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=unserved | waiting=2 steps

🚑 Available Vehicles (6):
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_INT4 (status=en_route, ETA=2)

📊 Step: 10 | Calls remaining: 35 | Resolved: 2 | Reward: 46.2

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E003"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-5
   Transcript: "Noise Complaint. everything seems fine at near"

🚨 Active Events (3):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=unserved | waiting=3 steps

🚑 Available Vehicles (6):
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_INT4 (status=en_route, ETA=1)

📊 Step: 11 | Calls remaining: 35 | Resolved: 2 | Reward: 41.2

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E003"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-5
   Transcript: "Noise Complaint. everything seems fine at near"

🚨 Active Events (3):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT4
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2

📊 Step: 12 | Calls remaining: 35 | Resolved: 3 | Reward: 41.2

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-6
   Transcript: "Violent Incident. they seem hurt but conscious at by the uh metro station"

🚨 Active Events (4):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT4
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2

📊 Step: 13 | Calls remaining: 34 | Resolved: 3 | Reward: 44.2

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E001"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-6
   Transcript: "Violent Incident. they seem hurt but conscious at by the uh metro station"

🚨 Active Events (4):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at NODE_INT4
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_RES5 (status=en_route, ETA=1)

📊 Step: 14 | Calls remaining: 34 | Resolved: 3 | Reward: 46.0

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-02", "event_id": "E001"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-6
   Transcript: "Violent Incident. they seem hurt but conscious at by the uh metro station"

🚨 Active Events (4):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT4
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_RES5
   POL-02 (police) at STATION_2

📊 Step: 15 | Calls remaining: 34 | Resolved: 4 | Reward: 46.0

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-7
   Transcript: "Medical Emergency. there is blood everywhere at the south neighborhood"

🚨 Active Events (5):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT4
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_RES5
   POL-02 (police) at STATION_2

📊 Step: 16 | Calls remaining: 33 | Resolved: 4 | Reward: 49.0

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E009"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-7
   Transcript: "Medical Emergency. there is blood everywhere at the south neighborhood"

🚨 Active Events (5):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (6):
   AMB-01 (ambulance) at NODE_INT4
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_INT2 (status=en_route, ETA=1)

📊 Step: 17 | Calls remaining: 33 | Resolved: 4 | Reward: 50.8

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-02", "event_id": "E009"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-7
   Transcript: "Medical Emergency. there is blood everywhere at the south neighborhood"

🚨 Active Events (5):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT4
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 18 | Calls remaining: 33 | Resolved: 5 | Reward: 60.8

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-8
   Transcript: "Medical Emergency. people are screaming at residential"

🚨 Active Events (5):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT4
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 19 | Calls remaining: 32 | Resolved: 5 | Reward: 63.8

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-9
   Transcript: "Medical Emergency. its listen really bad at the wouth square"

🚨 Active Events (5):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT4
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 20 | Calls remaining: 31 | Resolved: 5 | Reward: 66.8

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-10
   Transcript: "Medical Emergency. not life threatening i think at 3rd and oak"

🚨 Active Events (5):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT4
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 21 | Calls remaining: 30 | Resolved: 5 | Reward: 61.8

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-11
   Transcript: "Medical Emergency. not life threatening i think at the busy corner"

🚨 Active Events (6):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT4
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 22 | Calls remaining: 29 | Resolved: 5 | Reward: 56.8

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E004"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-11
   Transcript: "Medical Emergency. not life threatening i think at the busy corner"

🚨 Active Events (6):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=unserved | waiting=2 steps

🚑 Available Vehicles (6):
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_INT3 (status=en_route, ETA=1)

📊 Step: 23 | Calls remaining: 29 | Resolved: 5 | Reward: 58.6

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E004"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-11
   Transcript: "Medical Emergency. not life threatening i think at the busy corner"

🚨 Active Events (6):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT3
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 24 | Calls remaining: 29 | Resolved: 6 | Reward: 58.6

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-12
   Transcript: "Medical Emergency. pretty serious at near"

🚨 Active Events (6):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT3
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 25 | Calls remaining: 28 | Resolved: 6 | Reward: 53.6

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E008-13
   Transcript: "Gas Leak. its really bad at near the garage"

🚨 Active Events (6):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT3
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 26 | Calls remaining: 27 | Resolved: 6 | Reward: 56.6

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-14
   Transcript: "Building Fire. someone is dying uh at near the garage"

🚨 Active Events (6):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT3
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 27 | Calls remaining: 26 | Resolved: 6 | Reward: 59.6

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-15
   Transcript: "Noise Complaint. everything seems fine at near the condos"

🚨 Active Events (7):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT3
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 28 | Calls remaining: 25 | Resolved: 6 | Reward: 62.6

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E007"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-15
   Transcript: "Noise Complaint. everything seems fine at near the condos"

🚨 Active Events (7):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT3
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 29 | Calls remaining: 25 | Resolved: 7 | Reward: 94.6

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-16
   Transcript: "Medical Emergency. people are screaming uh at the south square"

🚨 Active Events (7):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT3
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 30 | Calls remaining: 24 | Resolved: 7 | Reward: 97.6

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-17
   Transcript: "Violent oh god Incident. maybe needs a doctor at by"

🚨 Active Events (7):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT3
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 31 | Calls remaining: 23 | Resolved: 7 | Reward: 100.6

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-18
   Transcript: "Noise Complaint. just a fender um bender at residential"

🚨 Active Events (7):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT3
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 32 | Calls remaining: 22 | Resolved: 7 | Reward: 95.6

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-19
   Transcript: "Medical Emergency. its really bad at the"

🚨 Active Events (7):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT3
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 33 | Calls remaining: 21 | Resolved: 7 | Reward: 98.6

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-20
   Transcript: "Building Fire. pretty serious at near"

🚨 Active Events (7):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT3
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 34 | Calls remaining: 20 | Resolved: 7 | Reward: 93.6

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-21
   Transcript: "Noise Complaint. just a fender bender at residential block 5"

🚨 Active Events (8):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E005: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT3
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 35 | Calls remaining: 19 | Resolved: 7 | Reward: 92.6

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E005"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-21
   Transcript: "Noise Complaint. just a fender bender at residential block 5"

🚨 Active Events (8):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT3
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 36 | Calls remaining: 19 | Resolved: 8 | Reward: 124.5

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-22
   Transcript: "Medical Emergency. people are screami..."

🚨 Active Events (8):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT3
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 37 | Calls remaining: 18 | Resolved: 8 | Reward: 127.5

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-23
   Transcript: "Medical Emergency. there is blood everywhere at 9th street"

🚨 Active Events (9):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: NORMAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (7):
   AMB-01 (ambulance) at NODE_INT3
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

📊 Step: 38 | Calls remaining: 17 | Resolved: 8 | Reward: 122.5

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E002"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-23
   Transcript: "Medical Emergency. there is blood everywhere at 9th street"

🚨 Active Events (9):
   E006: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E003: NORMAL | ambulance | status=resolved | waiting=3 steps
   E001: NORMAL | police | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E002: NORMAL | ambulance | status=unserved | waiting=2 steps

🚑 Available Vehicles (6):
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   FIRE-01 (fire_truck) at NODE_H2
   FIRE-02 (fire_truck) at STATION_2
   POL-01 (police) at NODE_INT2
   POL-02 (police) at STATION_2

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_INT9 (status=en_route, ETA=1)

📊 Step: 39 | Calls remaining: 17 | Resolved: 8 | Reward: 124.3

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E002"}