[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-5
   Transcript: "Gas Leak. people are screaming at by the ER entrance"

🚨 Active Events (4):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=unserved | waiting=3 steps
   E005: NORMAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1
   POL-01 (police) at NODE_INT1

📊 Step: 6 | Calls remaining: 55 | Resolved: 2 | Reward: 17.5

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E009"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-5
   Transcript: "Gas Leak. people are screaming at by the ER entrance"

🚨 Active Events (4):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=unserved | waiting=4 steps
   E005: NORMAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_INT4 (status=en_route, ETA=3)

📊 Step: 7 | Calls remaining: 55 | Resolved: 2 | Reward: 19.1

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-6
   Transcript: "Gas Leak. there is blood everywhere at by the ER entrance"

🚨 Active Events (5):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=unserved | waiting=5 steps
   E005: NORMAL | police | status=unserved | waiting=3 steps
   E006: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_INT4 (status=en_route, ETA=2)

📊 Step: 8 | Calls remaining: 54 | Resolved: 2 | Reward: 22.1

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E006"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-6
   Transcript: "Gas Leak. there is blood everywhere at by the ER entrance"

🚨 Active Events (5):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=unserved | waiting=6 steps
   E005: NORMAL | police | status=unserved | waiting=4 steps
   E006: CRITICAL | fire_truck | status=unserved | waiting=2 steps

🚑 Available Vehicles (2):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2

🚗 Dispatched Vehicles (2):
   FIRE-01 → NODE_H1 (status=en_route, ETA=2)
   POL-01 → NODE_INT4 (status=en_route, ETA=1)

📊 Step: 9 | Calls remaining: 54 | Resolved: 2 | Reward: 23.8

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-7
   Transcript: "Noise Complaint. everything listen seems fine at 4th"

🚨 Active Events (5):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=unserved | waiting=5 steps
   E006: CRITICAL | fire_truck | status=unserved | waiting=3 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   POL-01 (police) at NODE_INT4

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_H1 (status=en_route, ETA=1)

📊 Step: 10 | Calls remaining: 53 | Resolved: 3 | Reward: 31.8

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E005"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-7
   Transcript: "Noise Complaint. everything listen seems fine at 4th"

🚨 Active Events (5):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=unserved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_RES1 (status=en_route, ETA=1)

📊 Step: 11 | Calls remaining: 53 | Resolved: 4 | Reward: 63.6

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-8
   Transcript: "Noise Complaint. just a fender bender at the north intersection"

🚨 Active Events (5):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_RES1

📊 Step: 12 | Calls remaining: 52 | Resolved: 5 | Reward: 71.6

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-9
   Transcript: "Noise Complaint. everything seems fine at near the suburbs"

🚨 Active Events (5):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_RES1

📊 Step: 13 | Calls remaining: 51 | Resolved: 5 | Reward: 74.6

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-10
   Transcript: "Noise Complaint. no injuries at residential block 1"

🚨 Active Events (5):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_RES1

📊 Step: 14 | Calls remaining: 50 | Resolved: 5 | Reward: 77.6

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-11
   Transcript: "Noise Complaint. no injuries at the nor..."

🚨 Active Events (5):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_RES1

📊 Step: 15 | Calls remaining: 49 | Resolved: 5 | Reward: 80.6

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-12
   Transcript: "Gas Leak. people are screaming at i dont know hospital road"

🚨 Active Events (5):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_RES1

📊 Step: 16 | Calls remaining: 48 | Resolved: 5 | Reward: 83.6

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-13
   Transcript: "Noise Complaint. just a fender bender at the south square"

🚨 Active Events (5):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_RES1

📊 Step: 17 | Calls remaining: 47 | Resolved: 5 | Reward: 86.6

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-14
   Transcript: "Violent Incident. not life threatening ..."

🚨 Active Events (5):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_RES1

📊 Step: 18 | Calls remaining: 46 | Resolved: 5 | Reward: 89.6

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-15
   Transcript: "Noise Complaint. not sure if this is an emergency at the east neighborhood"

🚨 Active Events (5):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_RES1

📊 Step: 19 | Calls remaining: 45 | Resolved: 5 | Reward: 84.6

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E012-16
   Transcript: "Noise Complaint. not sure if this is an emergency at..."

🚨 Active Events (5):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_RES1

📊 Step: 20 | Calls remaining: 44 | Resolved: 5 | Reward: 87.6

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-17
   Transcript: "Noise Complaint. everything seems fine at residential block 1"

🚨 Active Events (6):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_RES1

📊 Step: 21 | Calls remaining: 43 | Resolved: 5 | Reward: 90.6

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E012"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-17
   Transcript: "Noise Complaint. everything seems fine at residential block 1"

🚨 Active Events (6):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_INT1 (status=en_route, ETA=2)

📊 Step: 22 | Calls remaining: 43 | Resolved: 5 | Reward: 92.3

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-18
   Transcript: "Noise Complaint. everything seems fine at the south square"

🚨 Active Events (6):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=unserved | waiting=3 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_INT1 (status=en_route, ETA=1)

📊 Step: 23 | Calls remaining: 42 | Resolved: 5 | Reward: 95.3

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E010-19
   Transcript: "Medical Emergency. minor scratch at second hospital"

🚨 Active Events (6):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT1

📊 Step: 24 | Calls remaining: 41 | Resolved: 6 | Reward: 103.3

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E011-20
   Transcript: "Medical listen Emergency. minor scratch at by"

🚨 Active Events (7):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT1

📊 Step: 25 | Calls remaining: 40 | Resolved: 6 | Reward: 98.3

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E010"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E011-20
   Transcript: "Medical listen Emergency. minor scratch at by"

🚨 Active Events (7):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT1

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_H2 (status=en_route, ETA=2)

📊 Step: 26 | Calls remaining: 40 | Resolved: 6 | Reward: 100.0

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E010"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E011-20
   Transcript: "Medical listen Emergency. minor scratch at by"

🚨 Active Events (7):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=unserved | waiting=3 steps

🚑 Available Vehicles (3):
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT1

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_H2 (status=en_route, ETA=1)

📊 Step: 27 | Calls remaining: 40 | Resolved: 6 | Reward: 95.0

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E010"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E011-20
   Transcript: "Medical listen Emergency. minor scratch at by"

🚨 Active Events (7):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_H2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT1

📊 Step: 28 | Calls remaining: 40 | Resolved: 7 | Reward: 95.0

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-21
   Transcript: "Violent oh god Incident. they seem hurt but conscious at by the metro station"

🚨 Active Events (8):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_H2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT1

📊 Step: 29 | Calls remaining: 39 | Resolved: 7 | Reward: 90.0

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E011"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-21
   Transcript: "Violent oh god Incident. they seem hurt but conscious at by the metro station"

🚨 Active Events (8):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT1

📊 Step: 30 | Calls remaining: 39 | Resolved: 8 | Reward: 96.9

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-22
   Transcript: "Noise Complaint. just a fender bender at 2nd street crossing"

🚨 Active Events (8):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT1

📊 Step: 31 | Calls remaining: 38 | Resolved: 8 | Reward: 99.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E012-23
   Transcript: "Noise Complaint. everything seems fine at th..."

🚨 Active Events (9):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT1

📊 Step: 32 | Calls remaining: 37 | Resolved: 8 | Reward: 102.9

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E003"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E012-23
   Transcript: "Noise Complaint. everything seems fine at th..."

🚨 Active Events (9):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_INT2 (status=en_route, ETA=1)

📊 Step: 33 | Calls remaining: 37 | Resolved: 8 | Reward: 104.7

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-24
   Transcript: "Noise tomplaint. everything seems fine at h2 area"

🚨 Active Events (9):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT2

📊 Step: 34 | Calls remaining: 36 | Resolved: 9 | Reward: 112.7

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-25
   Transcript: "Violent Incident. pretty serious at by the metro station"

🚨 Active Events (10):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT2

📊 Step: 35 | Calls remaining: 35 | Resolved: 9 | Reward: 115.7

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E007"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-25
   Transcript: "Violent Incident. pretty serious at by the metro station"

🚨 Active Events (10):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_H2

📊 Step: 36 | Calls remaining: 35 | Resolved: 10 | Reward: 122.6

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-26
   Transcript: "Noise Comalaint. everything se..."

🚨 Active Events (10):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_H2

📊 Step: 37 | Calls remaining: 34 | Resolved: 10 | Reward: 125.6

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E012-27
   Transcript: "Noise Complaint. not sure if this is an emergency at the north intersection"

🚨 Active Events (10):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_H2

📊 Step: 38 | Calls remaining: 33 | Resolved: 10 | Reward: 128.6

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-28
   Transcript: "Noise Complaint. no injuries at 2nd street crossing"

🚨 Active Events (10):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_H2

📊 Step: 39 | Calls remaining: 32 | Resolved: 10 | Reward: 131.6

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E014-29
   Transcript: "Gas Leak. people are screaminr at the south square"

🚨 Active Events (10):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_H2

📊 Step: 40 | Calls remaining: 31 | Resolved: 10 | Reward: 134.6

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E008-30
   Transcript: "Building Fire. bhey seem hurt but conscious at near"

🚨 Active Events (11):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_H2

📊 Step: 41 | Calls remaining: 30 | Resolved: 10 | Reward: 137.6

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E014"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E008-30
   Transcript: "Building Fire. bhey seem hurt but conscious at near"

🚨 Active Events (11):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   POL-01 (police) at NODE_H2

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_INT4 (status=en_route, ETA=1)

📊 Step: 42 | Calls remaining: 30 | Resolved: 10 | Reward: 139.4

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E014-31
   Transcript: "Gas Leak. there is blood everywhere at the south i dont know square"

🚨 Active Events (12):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT4
   POL-01 (police) at NODE_H2

📊 Step: 43 | Calls remaining: 29 | Resolved: 11 | Reward: 168.4

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E008"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E014-31
   Transcript: "Gas Leak. there is blood everywhere at the south i dont know square"

🚨 Active Events (12):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   POL-01 (police) at NODE_H2

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_H2 (status=en_route, ETA=2)

📊 Step: 44 | Calls remaining: 29 | Resolved: 11 | Reward: 170.1

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-32
   Transcript: "Gas Leak. people are screaming um at by the statue"

🚨 Active Events (12):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=unserved | waiting=3 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   POL-01 (police) at NODE_H2

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_H2 (status=en_route, ETA=1)

📊 Step: 45 | Calls remaining: 28 | Resolved: 11 | Reward: 173.1

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-33
   Transcript: "Noise Complaint. no injuries um at the"

🚨 Active Events (13):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H2
   POL-01 (police) at NODE_H2

📊 Step: 46 | Calls remaining: 27 | Resolved: 12 | Reward: 206.1

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-33
   Transcript: "Noise Complaint. no injuries um at the"

🚨 Active Events (13):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT7
   POL-01 (police) at NODE_H2

📊 Step: 47 | Calls remaining: 27 | Resolved: 13 | Reward: 238.0

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E011-34
   Transcript: "Medical Emergency. minor scratch at 2nd"

🚨 Active Events (13):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT7
   POL-01 (police) at NODE_H2

📊 Step: 48 | Calls remaining: 26 | Resolved: 13 | Reward: 241.0

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-35
   Transcript: "Gas Leak. its really bad at by the ER entrance"

🚨 Active Events (13):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT7
   POL-01 (police) at NODE_H2

📊 Step: 49 | Calls remaining: 25 | Resolved: 13 | Reward: 236.0

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-36
   Transcript: "Noise Complaint. not sure if this is an emergency at the south square"

🚨 Active Events (13):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT7
   POL-01 (police) at NODE_H2

📊 Step: 50 | Calls remaining: 24 | Resolved: 13 | Reward: 239.0

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E013-37
   Transcript: "Building listen Fire. pretty serious at east station"

🚨 Active Events (13):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT7
   POL-01 (police) at NODE_H2

📊 Step: 51 | Calls remaining: 23 | Resolved: 13 | Reward: 242.0

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-38
   Transcript: "Violent Incident. they seem hurt but co..."

🚨 Active Events (14):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E013: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT7
   POL-01 (police) at NODE_H2

📊 Step: 52 | Calls remaining: 22 | Resolved: 13 | Reward: 241.0

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E013"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-38
   Transcript: "Violent Incident. they seem hurt but co..."

🚨 Active Events (14):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_3
   POL-01 (police) at NODE_H2

📊 Step: 53 | Calls remaining: 22 | Resolved: 14 | Reward: 272.9

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E015-39
   Transcript: "Violent Incident. pretty serious oh god at noar the medical center"

🚨 Active Events (14):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_3
   POL-01 (police) at NODE_H2

📊 Step: 54 | Calls remaining: 21 | Resolved: 14 | Reward: 275.9

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E015-40
   Transcript: "Violent Incident. they seem hurt but conscious at h2 area"

🚨 Active Events (15):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E015: SEMI_CRITICAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_3
   POL-01 (police) at NODE_H2

📊 Step: 55 | Calls remaining: 20 | Resolved: 14 | Reward: 278.9

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E015"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E015-40
   Transcript: "Violent Incident. they seem hurt but conscious at h2 area"

🚨 Active Events (15):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E015: SEMI_CRITICAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_3
   POL-01 (police) at NODE_H2

📊 Step: 56 | Calls remaining: 20 | Resolved: 15 | Reward: 295.9

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E011-41
   Transcript: "Medical Emergency. its really bad at outside the i dont know mall"

🚨 Active Events (15):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E015: SEMI_CRITICAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_3
   POL-01 (police) at NODE_H2

📊 Step: 57 | Calls remaining: 19 | Resolved: 15 | Reward: 298.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-42
   Transcript: "i dont know Noise Complaint. just a fender bender at 2nd street crossing"

🚨 Active Events (15):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E015: SEMI_CRITICAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_3
   POL-01 (police) at NODE_H2

📊 Step: 58 | Calls remaining: 18 | Resolved: 15 | Reward: 293.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-43
   Transcript: "Noise Complaint. not sure if this is an emergency at 1st and broadway"

🚨 Active Events (15):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E015: SEMI_CRITICAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_3
   POL-01 (police) at NODE_H2

📊 Step: 59 | Calls remaining: 17 | Resolved: 15 | Reward: 296.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E012-44
   Transcript: "Noise Complaint. no injuries at the north ..."

🚨 Active Events (15):
   E004: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=3 steps
   E009: NORMAL | police | status=resolved | waiting=6 steps
   E005: NORMAL | police | status=resolved | waiting=6 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | ambulance | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E007: NORMAL | police | status=resolved | waiting=1 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E008: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E013: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E015: SEMI_CRITICAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_3
   POL-01 (police) at NODE_H2

📊 Step: 60 | Calls remaining: 16 | Resolved: 15 | Reward: 299.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}