[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E011-12
   Transcript: "Noise Complaint. just a fender bender at near the downtown crossing"

🚨 Active Events (7):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES3
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1
   POL-01 (police) at STATION_3

📊 Step: 24 | Calls remaining: 48 | Resolved: 7 | Reward: 100.4

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E014-13
   Transcript: "Building Fire. people are screaming at fire station 1"

🚨 Active Events (7):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES3
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1
   POL-01 (police) at STATION_3

📊 Step: 25 | Calls remaining: 47 | Resolved: 7 | Reward: 103.4

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E011-14
   Transcript: "Noise Complaint. no injuries at near"

🚨 Active Events (7):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES3
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1
   POL-01 (police) at STATION_3

📊 Step: 26 | Calls remaining: 46 | Resolved: 7 | Reward: 106.4

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-15
   Transcript: "Noise Complaint. everything seems fine at east station"

🚨 Active Events (7):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES3
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1
   POL-01 (police) at STATION_3

📊 Step: 27 | Calls remaining: 45 | Resolved: 7 | Reward: 109.4

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-16
   Transcript: "Building Fire. pretty serious at 10th and cedar"

🚨 Active Events (7):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES3
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1
   POL-01 (police) at STATION_3

📊 Step: 28 | Calls remaining: 44 | Resolved: 7 | Reward: 112.4

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E014-17
   Transcript: "Building Fire. people are screaming at fire um"

🚨 Active Events (8):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES3
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1
   POL-01 (police) at STATION_3

📊 Step: 29 | Calls remaining: 43 | Resolved: 7 | Reward: 111.4

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E002"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E014-17
   Transcript: "Building Fire. people are screaming at fire um"

🚨 Active Events (8):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at NODE_RES3
   AMB-02 (ambulance) at STATION_2
   POL-01 (police) at STATION_3

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_INT10 (status=en_route, ETA=2)

📊 Step: 30 | Calls remaining: 43 | Resolved: 7 | Reward: 113.1

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E013-18
   Transcript: "Gas Leak. there is blood everywhere at the south square"

🚨 Active Events (8):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=unserved | waiting=3 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at NODE_RES3
   AMB-02 (ambulance) at STATION_2
   POL-01 (police) at STATION_3

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_INT10 (status=en_route, ETA=1)

📊 Step: 31 | Calls remaining: 42 | Resolved: 7 | Reward: 116.1

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E010-19
   Transcript: "Gas Leak. minor scratch at hospital"

🚨 Active Events (8):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES3
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT10
   POL-01 (police) at STATION_3

📊 Step: 32 | Calls remaining: 41 | Resolved: 8 | Reward: 149.1

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E008-20
   Transcript: "Medical Emergency. maybe needs a doctor at the east reighborhood"

🚨 Active Events (9):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES3
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT10
   POL-01 (police) at STATION_3

📊 Step: 33 | Calls remaining: 40 | Resolved: 8 | Reward: 152.1

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E010"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E008-20
   Transcript: "Medical Emergency. maybe needs a doctor at the east reighborhood"

🚨 Active Events (9):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at NODE_RES3
   AMB-02 (ambulance) at STATION_2
   POL-01 (police) at STATION_3

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_H1 (status=en_route, ETA=3)

📊 Step: 34 | Calls remaining: 40 | Resolved: 8 | Reward: 153.7

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E008-21
   Transcript: "Medical Emergency. pretty serious at near the suburbs"

🚨 Active Events (10):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=unserved | waiting=3 steps
   E008: NORMAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at NODE_RES3
   AMB-02 (ambulance) at STATION_2
   POL-01 (police) at STATION_3

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_H1 (status=en_route, ETA=2)

📊 Step: 35 | Calls remaining: 39 | Resolved: 8 | Reward: 148.7

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E008"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E008-21
   Transcript: "Medical Emergency. pretty serious at near the suburbs"

🚨 Active Events (10):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=unserved | waiting=4 steps
   E008: NORMAL | ambulance | status=unserved | waiting=2 steps

🚑 Available Vehicles (2):
   AMB-02 (ambulance) at STATION_2
   POL-01 (police) at STATION_3

🚗 Dispatched Vehicles (2):
   AMB-01 → NODE_RES1 (status=en_route, ETA=2)
   FIRE-01 → NODE_H1 (status=en_route, ETA=1)

📊 Step: 36 | Calls remaining: 39 | Resolved: 8 | Reward: 150.4

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E008"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E008-21
   Transcript: "Medical Emergency. pretty serious at near the suburbs"

🚨 Active Events (10):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=unserved | waiting=3 steps

🚑 Available Vehicles (3):
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at STATION_3

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_RES1 (status=en_route, ETA=1)

📊 Step: 37 | Calls remaining: 39 | Resolved: 9 | Reward: 175.4

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E008"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E008-21
   Transcript: "Medical Emergency. pretty serious at near the suburbs"

🚨 Active Events (10):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at STATION_3

📊 Step: 38 | Calls remaining: 39 | Resolved: 10 | Reward: 175.4

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-22
   Transcript: "Violent Incident. its really bad at 7th"

🚨 Active Events (10):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at STATION_3

📊 Step: 39 | Calls remaining: 38 | Resolved: 10 | Reward: 178.4

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-23
   Transcript: "um Midical Emergency. its really bad at the"

🚨 Active Events (11):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at STATION_3

📊 Step: 40 | Calls remaining: 37 | Resolved: 10 | Reward: 173.4

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E005"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-23
   Transcript: "um Midical Emergency. its really bad at the"

🚨 Active Events (11):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_INT7 (status=en_route, ETA=1)

📊 Step: 41 | Calls remaining: 37 | Resolved: 10 | Reward: 175.2

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E014-24
   Transcript: "Building Fire. there is blood everywhere at noar the main depot"

🚨 Active Events (11):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT7

📊 Step: 42 | Calls remaining: 36 | Resolved: 11 | Reward: 175.2

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-25
   Transcript: "Car Accident. just a fender bender at residential block 3"

🚨 Active Events (11):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT7

📊 Step: 43 | Calls remaining: 35 | Resolved: 11 | Reward: 178.2

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E013-26
   Transcript: "um Gas Leak. someone is dying at 4th ave"

🚨 Active Events (11):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT7

📊 Step: 44 | Calls remaining: 34 | Resolved: 11 | Reward: 177.2

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-27
   Transcript: "Violent Incident. there is blood everywhere at by the statue"

🚨 Active Events (11):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT7

📊 Step: 45 | Calls remaining: 33 | Resolved: 11 | Reward: 180.2

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E011-28
   Transcript: "Noise Complaint. just a fender ..."

🚨 Active Events (11):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT7

📊 Step: 46 | Calls remaining: 32 | Resolved: 11 | Reward: 183.2

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-29
   Transcript: "Building Fire. pretty serious at 10th and cedar"

🚨 Active Events (11):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT7

📊 Step: 47 | Calls remaining: 31 | Resolved: 11 | Reward: 186.2

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-30
   Transcript: "Violent Incident. someone is dying at 7th ave block"

🚨 Active Events (11):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT7

📊 Step: 48 | Calls remaining: 30 | Resolved: 11 | Reward: 185.2

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-31
   Transcript: "Car Accident. everything seems fine at residential"

🚨 Active Events (11):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT7

📊 Step: 49 | Calls remaining: 29 | Resolved: 11 | Reward: 188.2

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-32
   Transcript: "uh Noise Complaint. not sure if this is an emergency at near the garage"

🚨 Active Events (11):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT7

📊 Step: 50 | Calls remaining: 28 | Resolved: 11 | Reward: 187.2

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E008-33
   Transcript: "Medical Emergency. they seem hurt but conscious at the east neighborhood"

🚨 Active Events (11):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT7

📊 Step: 51 | Calls remaining: 27 | Resolved: 11 | Reward: 190.2

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-34
   Transcript: "Violent um Incident. there is blood everywhereqat by the statue"

🚨 Active Events (11):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT7

📊 Step: 52 | Calls remaining: 26 | Resolved: 11 | Reward: 193.2

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E011-35
   Transcript: "Noise Complaint. just a fender..."

🚨 Active Events (11):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT7

📊 Step: 53 | Calls remaining: 25 | Resolved: 11 | Reward: 196.2

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-36
   Transcript: "Noise Complaint. not sure if this is an emergency at near the warehouse"

🚨 Active Events (11):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT7

📊 Step: 54 | Calls remaining: 24 | Resolved: 11 | Reward: 199.2

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E011-37
   Transcript: "Noise Complaint. no injuries at by the traffic light on 5th"

🚨 Active Events (12):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps
   E001: NORMAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT7

📊 Step: 55 | Calls remaining: 23 | Resolved: 11 | Reward: 202.2

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E001"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E011-37
   Transcript: "Noise Complaint. no injuries at by the traffic light on 5th"

🚨 Active Events (12):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps
   E001: NORMAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_INT10 (status=en_route, ETA=3)

📊 Step: 56 | Calls remaining: 23 | Resolved: 11 | Reward: 203.8

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E010-38
   Transcript: "Gas Leak. its really bad at outside central hospital"

🚨 Active Events (12):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps
   E001: NORMAL | police | status=unserved | waiting=3 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_INT10 (status=en_route, ETA=2)

📊 Step: 57 | Calls remaining: 22 | Resolved: 11 | Reward: 206.8

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E013-39
   Transcript: "Gas Leak. someone is dying uh at the"

🚨 Active Events (12):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps
   E001: NORMAL | police | status=unserved | waiting=4 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_INT10 (status=en_route, ETA=1)

📊 Step: 58 | Calls remaining: 21 | Resolved: 11 | Reward: 209.8

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-40
   Transcript: "Violent Incident. minor scratch uh at 7th ave block"

🚨 Active Events (12):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps
   E001: NORMAL | police | status=resolved | waiting=4 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT10

📊 Step: 59 | Calls remaining: 20 | Resolved: 12 | Reward: 217.8

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-41
   Transcript: "Noise Complaint. everything seems fine at near"

🚨 Active Events (12):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps
   E001: NORMAL | police | status=resolved | waiting=4 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT10

📊 Step: 60 | Calls remaining: 19 | Resolved: 12 | Reward: 212.8

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E011-42
   Transcript: "Noise Complaint. not sure if this is an emergency et near"

🚨 Active Events (12):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps
   E001: NORMAL | police | status=resolved | waiting=4 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT10

📊 Step: 61 | Calls remaining: 18 | Resolved: 12 | Reward: 215.8

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E015-43
   Transcript: "Gas Leakt someone is dying at res"

🚨 Active Events (12):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps
   E001: NORMAL | police | status=resolved | waiting=4 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT10

📊 Step: 62 | Calls remaining: 17 | Resolved: 12 | Reward: 218.8

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-44
   Transcript: "Violent Incident. there is blood everywhere at near the library"

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps
   E001: NORMAL | police | status=resolved | waiting=4 steps
   E015: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT10

📊 Step: 63 | Calls remaining: 16 | Resolved: 12 | Reward: 221.8

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E015"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-44
   Transcript: "Violent Incident. there is blood everywhere at near the library"

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps
   E001: NORMAL | police | status=resolved | waiting=4 steps
   E015: CRITICAL | fire_truck | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   POL-01 (police) at NODE_INT10

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_RES3 (status=en_route, ETA=1)

📊 Step: 64 | Calls remaining: 16 | Resolved: 12 | Reward: 223.6

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-45
   Transcript: "Violent Incident. its really..."

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps
   E001: NORMAL | police | status=resolved | waiting=4 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT10

📊 Step: 65 | Calls remaining: 15 | Resolved: 13 | Reward: 256.6

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E010-46
   Transcript: "Gas Leak. its really bad at by the ER entrance"

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps
   E001: NORMAL | police | status=resolved | waiting=4 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT10

📊 Step: 66 | Calls remaining: 14 | Resolved: 13 | Reward: 251.6

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-47
   Transcript: "Noise Complaint. everything seems oh god fine at near therwarehouse"

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps
   E001: NORMAL | police | status=resolved | waiting=4 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT10

📊 Step: 67 | Calls remaining: 13 | Resolved: 13 | Reward: 254.6

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-48
   Transcript: "Medical listen Emergency. people are scream..."

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps
   E001: NORMAL | police | status=resolved | waiting=4 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT10

📊 Step: 68 | Calls remaining: 12 | Resolved: 13 | Reward: 257.6

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-49
   Transcript: "Medical Emergency. someone is dying at the west intersection"

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps
   E001: NORMAL | police | status=resolved | waiting=4 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT10

📊 Step: 69 | Calls remaining: 11 | Resolved: 13 | Reward: 252.6

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-50
   Transcript: "Car Accident. no injuries at the east neighborhood"

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps
   E001: NORMAL | police | status=resolved | waiting=4 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT10

📊 Step: 70 | Calls remaining: 10 | Resolved: 13 | Reward: 255.6

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-51
   Transcript: "Noise Complaint. everything seems fine at ambulance bay 3"

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps
   E001: NORMAL | police | status=resolved | waiting=4 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT10

📊 Step: 71 | Calls remaining: 9 | Resolved: 13 | Reward: 254.6

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-52
   Transcript: "Violent Incident. someone is dying at by the statue"

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps
   E001: NORMAL | police | status=resolved | waiting=4 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT10

📊 Step: 72 | Calls remaining: 8 | Resolved: 13 | Reward: 257.6

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-53
   Transcript: "Building Fire. prettyrserious at 10th and..."

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps
   E001: NORMAL | police | status=resolved | waiting=4 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT10

📊 Step: 73 | Calls remaining: 7 | Resolved: 13 | Reward: 260.6

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-54
   Transcript: "Medical Emergency. its really bad at near the post office"

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps
   E001: NORMAL | police | status=resolved | waiting=4 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT10

📊 Step: 74 | Calls remaining: 6 | Resolved: 13 | Reward: 259.6

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}