[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E010-55
   Transcript: "Gas Leak. minor scratch um at hoopital road"

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps
   E001: NORMAL | police | status=resolved | waiting=4 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT10

📊 Step: 75 | Calls remaining: 5 | Resolved: 13 | Reward: 254.6

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-56
   Transcript: "Noise Complainy. no injuries at east"

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps
   E001: NORMAL | police | status=resolved | waiting=4 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT10

📊 Step: 76 | Calls remaining: 4 | Resolved: 13 | Reward: 257.6

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-57
   Transcript: "Violent Incident. pretty serious at residen..."

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps
   E001: NORMAL | police | status=resolved | waiting=4 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT10

📊 Step: 77 | Calls remaining: 3 | Resolved: 13 | Reward: 260.6

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-58
   Transcript: "Building Fire. pretty serious at 10th and cedar"

🚨 Active Events (14):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps
   E001: NORMAL | police | status=resolved | waiting=4 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT10

📊 Step: 78 | Calls remaining: 2 | Resolved: 13 | Reward: 263.6

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E007"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-58
   Transcript: "Building Fire. pretty serious at 10th and cedar"

🚨 Active Events (14):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps
   E001: NORMAL | police | status=resolved | waiting=4 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_RES2 (status=en_route, ETA=1)

📊 Step: 79 | Calls remaining: 2 | Resolved: 13 | Reward: 265.4

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E012-59
   Transcript: "Car Accident. its really bad at fire station 1"

🚨 Active Events (14):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps
   E001: NORMAL | police | status=resolved | waiting=4 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_RES2

📊 Step: 80 | Calls remaining: 1 | Resolved: 14 | Reward: 279.4

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-60
   Transcript: "Violent Incident. people are uh screaming at by"

🚨 Active Events (15):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps
   E001: NORMAL | police | status=resolved | waiting=4 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E012: CRITICAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_RES2

📊 Step: 81 | Calls remaining: 0 | Resolved: 14 | Reward: 282.4

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E012"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-60
   Transcript: "Violent Incident. people are uh screaming at by"

🚨 Active Events (15):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps
   E001: NORMAL | police | status=resolved | waiting=4 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E012: CRITICAL | ambulance | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_RES2

🚗 Dispatched Vehicles (1):
   AMB-01 → STATION_1 (status=en_route, ETA=1)

📊 Step: 82 | Calls remaining: 0 | Resolved: 14 | Reward: 284.2

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E012"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-60
   Transcript: "Violent Incident. people are uh screaming at by"

🚨 Active Events (15):
   E013: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E009: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E004: NORMAL | ambulance | status=resolved | waiting=3 steps
   E011: NORMAL | police | status=resolved | waiting=2 steps
   E014: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E006: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=4 steps
   E002: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E010: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E008: NORMAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=2 steps
   E001: NORMAL | police | status=resolved | waiting=4 steps
   E015: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E007: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E012: CRITICAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_RES2

📊 Step: 83 | Calls remaining: 0 | Resolved: 15 | Reward: 309.2

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E013-1
   Transcript: "Gas Leak. people are screaming at near the coffee shop"

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1
   POL-01 (police) at STATION_1

📊 Step: 0 | Calls remaining: 59 | Resolved: 0 | Reward: 0.0

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E015-2
   Transcript: "Noise Complaint. everything seems fine um at by"

🚨 Active Events (1):
   E013: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1
   POL-01 (police) at STATION_1

📊 Step: 1 | Calls remaining: 58 | Resolved: 0 | Reward: 3.0

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E013"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E015-2
   Transcript: "Noise Complaint. everything seems fine um at by"

🚨 Active Events (1):
   E013: CRITICAL | fire_truck | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   POL-01 (police) at STATION_1

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_INT3 (status=en_route, ETA=2)

📊 Step: 2 | Calls remaining: 58 | Resolved: 0 | Reward: 4.7

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-3
   Transcript: "Medical Emergency. they seem hurt but conscious at ..."

🚨 Active Events (2):
   E013: CRITICAL | fire_truck | status=unserved | waiting=3 steps
   E015: NORMAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   POL-01 (police) at STATION_1

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_INT3 (status=en_route, ETA=1)

📊 Step: 3 | Calls remaining: 57 | Resolved: 0 | Reward: 7.7

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E015"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-3
   Transcript: "Medical Emergency. they seem hurt but conscious at ..."

🚨 Active Events (2):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT3
   POL-01 (police) at NODE_INT5

📊 Step: 4 | Calls remaining: 57 | Resolved: 2 | Reward: 44.6

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-4
   Transcript: "Noise Complaint. just a fender bender at near"

🚨 Active Events (3):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT3
   POL-01 (police) at NODE_INT5

📊 Step: 5 | Calls remaining: 56 | Resolved: 2 | Reward: 47.6

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E003"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-4
   Transcript: "Noise Complaint. just a fender bender at near"

🚨 Active Events (3):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT3
   POL-01 (police) at NODE_INT5

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_RES4 (status=en_route, ETA=2)

📊 Step: 6 | Calls remaining: 56 | Resolved: 2 | Reward: 49.3

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E003"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-4
   Transcript: "Noise Complaint. just a fender bender at near"

🚨 Active Events (3):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=unserved | waiting=3 steps

🚑 Available Vehicles (3):
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT3
   POL-01 (police) at NODE_INT5

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_RES4 (status=en_route, ETA=1)

📊 Step: 7 | Calls remaining: 56 | Resolved: 2 | Reward: 44.3

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E003"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-4
   Transcript: "Noise Complaint. just a fender bender at near"

🚨 Active Events (3):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES4
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT3
   POL-01 (police) at NODE_INT5

📊 Step: 8 | Calls remaining: 56 | Resolved: 3 | Reward: 54.3

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-5
   Transcript: "Building Fire. there is blood everywhere at residential block 5"

🚨 Active Events (4):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES4
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT3
   POL-01 (police) at NODE_INT5

📊 Step: 9 | Calls remaining: 55 | Resolved: 3 | Reward: 57.3

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E005"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-5
   Transcript: "Building Fire. there is blood everywhere at residential block 5"

🚨 Active Events (4):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES4
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT3
   POL-01 (police) at NODE_INT7

📊 Step: 10 | Calls remaining: 55 | Resolved: 4 | Reward: 64.2

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-6
   Transcript: "Medical Emergency. pretty serious at east"

🚨 Active Events (5):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES4
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT3
   POL-01 (police) at NODE_INT7

📊 Step: 11 | Calls remaining: 54 | Resolved: 4 | Reward: 67.2

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E006"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-6
   Transcript: "Medical Emergency. pretty serious at east"

🚨 Active Events (5):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at NODE_RES4
   AMB-02 (ambulance) at STATION_2
   POL-01 (police) at NODE_INT7

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_RES5 (status=en_route, ETA=1)

📊 Step: 12 | Calls remaining: 54 | Resolved: 4 | Reward: 69.0

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-7
   Transcript: "Building Fire. they seem hurt but conscious bt res"

🚨 Active Events (6):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES4
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES5
   POL-01 (police) at NODE_INT7

📊 Step: 13 | Calls remaining: 53 | Resolved: 5 | Reward: 102.0

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E004"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-7
   Transcript: "Building Fire. they seem hurt but conscious bt res"

🚨 Active Events (6):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES5
   POL-01 (police) at NODE_INT7

🚗 Dispatched Vehicles (1):
   AMB-01 → STATION_3 (status=en_route, ETA=1)

📊 Step: 14 | Calls remaining: 53 | Resolved: 5 | Reward: 103.8

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E004"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-7
   Transcript: "Building Fire. they seem hurt but conscious bt res"

🚨 Active Events (6):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_3
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES5
   POL-01 (police) at NODE_INT7

📊 Step: 15 | Calls remaining: 53 | Resolved: 6 | Reward: 113.8

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E014-8
   Transcript: "Violent Incident. pretty serious oh god at ..."

🚨 Active Events (7):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_3
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES5
   POL-01 (police) at NODE_INT7

📊 Step: 16 | Calls remaining: 52 | Resolved: 6 | Reward: 112.8

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E007"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E014-8
   Transcript: "Violent Incident. pretty serious oh god at ..."

🚨 Active Events (7):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at STATION_3
   AMB-02 (ambulance) at STATION_2
   POL-01 (police) at NODE_INT7

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_RES3 (status=en_route, ETA=2)

📊 Step: 17 | Calls remaining: 52 | Resolved: 6 | Reward: 114.5

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E011-9
   Transcript: "Medical Emergency. they seem hurt but ..."

🚨 Active Events (8):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=unserved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at STATION_3
   AMB-02 (ambulance) at STATION_2
   POL-01 (police) at NODE_INT7

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_RES3 (status=en_route, ETA=1)

📊 Step: 18 | Calls remaining: 51 | Resolved: 6 | Reward: 117.5

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E014"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E011-9
   Transcript: "Medical Emergency. they seem hurt but ..."

🚨 Active Events (8):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at STATION_3
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_RES2 (status=en_route, ETA=1)

📊 Step: 19 | Calls remaining: 51 | Resolved: 7 | Reward: 149.3

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E014-10
   Transcript: "Violent Incident. they um seem hurt but conscious ae near the apartments"

🚨 Active Events (9):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_3
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_RES2

📊 Step: 20 | Calls remaining: 50 | Resolved: 8 | Reward: 167.3

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E011"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E014-10
   Transcript: "Violent Incident. they um seem hurt but conscious ae near the apartments"

🚨 Active Events (9):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_H2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_RES2

📊 Step: 21 | Calls remaining: 50 | Resolved: 9 | Reward: 184.2

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-11
   Transcript: "Gas Leak. people are screaming at 1st and uh broadway"

🚨 Active Events (9):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_H2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_RES2

📊 Step: 22 | Calls remaining: 49 | Resolved: 9 | Reward: 187.2

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E013-12
   Transcript: "Gas Leak. minor scratchkat 3rd"

🚨 Active Events (10):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_H2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_RES2

📊 Step: 23 | Calls remaining: 48 | Resolved: 9 | Reward: 190.2

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E009"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E013-12
   Transcript: "Gas Leak. minor scratchkat 3rd"

🚨 Active Events (10):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at NODE_H2
   AMB-02 (ambulance) at STATION_2
   POL-01 (police) at NODE_RES2

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_INT1 (status=en_route, ETA=1)

📊 Step: 24 | Calls remaining: 48 | Resolved: 9 | Reward: 192.0

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-13
   Transcript: "Medical Emergency. maybe needs a doctor at residential block 4"

🚨 Active Events (10):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_H2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_RES2

📊 Step: 25 | Calls remaining: 47 | Resolved: 10 | Reward: 225.0

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-14
   Transcript: "Medical Emergency. they seem hurt but conscious at the south neighborhood"

🚨 Active Events (10):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_H2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_RES2

📊 Step: 26 | Calls remaining: 46 | Resolved: 10 | Reward: 220.0

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E011-15
   Transcript: "listen Medical Emergency. not life threatening..."

🚨 Active Events (10):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_H2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_RES2

📊 Step: 27 | Calls remaining: 45 | Resolved: 10 | Reward: 223.0

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E013-16
   Transcript: "Gas Leak. there is blood everywhere at near the coffee shop"

🚨 Active Events (10):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_H2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_RES2

📊 Step: 28 | Calls remaining: 44 | Resolved: 10 | Reward: 218.0

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E011-17
   Transcript: "Medical Emergency. not life threatening i think at near the medical center"

🚨 Active Events (10):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_H2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_RES2

📊 Step: 29 | Calls remaining: 43 | Resolved: 10 | Reward: 221.0

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-18
   Transcript: "Building Fire. they seem hurt but conscious at resi..."

🚨 Active Events (10):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_H2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_RES2

📊 Step: 30 | Calls remaining: 42 | Resolved: 10 | Reward: 216.0

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-19
   Transcript: "Medical Emergency. someone is dying at the ..."

🚨 Active Events (10):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_H2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_RES2

📊 Step: 31 | Calls remaining: 41 | Resolved: 10 | Reward: 215.0

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-20
   Transcript: "Medical Emergency. maybe needs a..."

🚨 Active Events (11):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_H2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_RES2

📊 Step: 32 | Calls remaining: 40 | Resolved: 10 | Reward: 218.0

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E002"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-20
   Transcript: "Medical Emergency. maybe needs a..."

🚨 Active Events (11):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_RES2

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_INT10 (status=en_route, ETA=1)

📊 Step: 33 | Calls remaining: 40 | Resolved: 10 | Reward: 219.8

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E002"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-20
   Transcript: "Medical Emergency. maybe needs a..."

🚨 Active Events (11):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT10
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_RES2

📊 Step: 34 | Calls remaining: 40 | Resolved: 11 | Reward: 244.8

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E013-21
   Transcript: "Gas Leak. minor scratch at 3rd and oak"

🚨 Active Events (11):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT10
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_RES2

📊 Step: 35 | Calls remaining: 39 | Resolved: 11 | Reward: 239.8

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E012-22
   Transcript: "Noise Complaint. everything seems fine oh god at second hospital"

🚨 Active Events (11):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT10
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_RES2

📊 Step: 36 | Calls remaining: 38 | Resolved: 11 | Reward: 242.8

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-23
   Transcript: "Gas Leak. there is blood everywhere at the"

🚨 Active Events (12):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT10
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_RES2

📊 Step: 37 | Calls remaining: 37 | Resolved: 11 | Reward: 245.8

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E012"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-23
   Transcript: "Gas Leak. there is blood everywhere at the"

🚨 Active Events (12):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at NODE_INT10
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_H2 (status=en_route, ETA=2)

📊 Step: 38 | Calls remaining: 37 | Resolved: 11 | Reward: 247.5

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E010-24
   Transcript: "Medical Emergency. not life threatening i think um at by the statue"

🚨 Active Events (12):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=unserved | waiting=3 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at NODE_INT10
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_H2 (status=en_route, ETA=1)

📊 Step: 39 | Calls remaining: 36 | Resolved: 11 | Reward: 250.5

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-25
   Transcript: "Gas Leak. its really ..."

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT10
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 40 | Calls remaining: 35 | Resolved: 12 | Reward: 250.5

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E010"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-25
   Transcript: "Gas Leak. its really ..."

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_INT7 (status=en_route, ETA=1)

📊 Step: 41 | Calls remaining: 35 | Resolved: 12 | Reward: 252.3

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E010"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-25
   Transcript: "Gas Leak. its really ..."

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT7
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 42 | Calls remaining: 35 | Resolved: 13 | Reward: 252.3

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-26
   Transcript: "Building Fire. they seem hurt but conscious at res area um downtown"

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT7
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 43 | Calls remaining: 34 | Resolved: 13 | Reward: 255.3

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-27
   Transcript: "Medical Emergency. they seem uh hurt but conscious at east station"

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT7
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 44 | Calls remaining: 33 | Resolved: 13 | Reward: 254.3

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}