[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-3
   Transcript: "Violmnt Incident. someone is dying at 8th"

🚨 Active Events (2):
   E002: CRITICAL | ambulance | status=resolved | waiting=4 steps
   E004: CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_RES2
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 8 | Calls remaining: 12 | Resolved: 2 | Reward: 49.4

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-4
   Transcript: "Violent Incident. there is blood everywhere at um near the cinema"

🚨 Active Events (3):
   E002: CRITICAL | ambulance | status=resolved | waiting=4 steps
   E004: CRITICAL | police | status=resolved | waiting=2 steps
   E005: CRITICAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_RES2
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 9 | Calls remaining: 11 | Resolved: 2 | Reward: 52.4

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E005"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-4
   Transcript: "Violent Incident. there is blood everywhere at um near the cinema"

🚨 Active Events (3):
   E002: CRITICAL | ambulance | status=resolved | waiting=4 steps
   E004: CRITICAL | police | status=resolved | waiting=2 steps
   E005: CRITICAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (9):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_INT8 (status=en_route, ETA=1)

📊 Step: 10 | Calls remaining: 11 | Resolved: 2 | Reward: 54.2

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-02", "event_id": "E005"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-4
   Transcript: "Violent Incident. there is blood everywhere at um near the cinema"

🚨 Active Events (3):
   E002: CRITICAL | ambulance | status=resolved | waiting=4 steps
   E004: CRITICAL | police | status=resolved | waiting=2 steps
   E005: CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT8
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 11 | Calls remaining: 11 | Resolved: 3 | Reward: 79.2

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-5
   Transcript: "CarpAccident. someone is dying at 9th street"

🚨 Active Events (3):
   E002: CRITICAL | ambulance | status=resolved | waiting=4 steps
   E004: CRITICAL | police | status=resolved | waiting=2 steps
   E005: CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT8
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 12 | Calls remaining: 10 | Resolved: 3 | Reward: 82.2

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-6
   Transcript: "Violent Incident. they seem hurt but ..."

🚨 Active Events (3):
   E002: CRITICAL | ambulance | status=resolved | waiting=4 steps
   E004: CRITICAL | police | status=resolved | waiting=2 steps
   E005: CRITICAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT8
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 13 | Calls remaining: 9 | Resolved: 3 | Reward: 85.2

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-7
   Transcript: "Car Accident. its really bad at 9th"

🚨 Active Events (4):
   E002: CRITICAL | ambulance | status=resolved | waiting=4 steps
   E004: CRITICAL | police | status=resolved | waiting=2 steps
   E005: CRITICAL | police | status=resolved | waiting=2 steps
   E001: SEMI_CRITICAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT8
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 14 | Calls remaining: 8 | Resolved: 3 | Reward: 88.2

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E001"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-7
   Transcript: "Car Accident. its really bad at 9th"

🚨 Active Events (4):
   E002: CRITICAL | ambulance | status=resolved | waiting=4 steps
   E004: CRITICAL | police | status=resolved | waiting=2 steps
   E005: CRITICAL | police | status=resolved | waiting=2 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT8
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 15 | Calls remaining: 8 | Resolved: 4 | Reward: 105.2

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-8
   Transcript: "Car Accident. there is blood everywhere at 9th"

🚨 Active Events (4):
   E002: CRITICAL | ambulance | status=resolved | waiting=4 steps
   E004: CRITICAL | police | status=resolved | waiting=2 steps
   E005: CRITICAL | police | status=resolved | waiting=2 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT8
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 16 | Calls remaining: 7 | Resolved: 4 | Reward: 100.2

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-9
   Transcript: "Car Accident. minor scra..."

🚨 Active Events (4):
   E002: CRITICAL | ambulance | status=resolved | waiting=4 steps
   E004: CRITICAL | police | status=resolved | waiting=2 steps
   E005: CRITICAL | police | status=resolved | waiting=2 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT8
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 17 | Calls remaining: 6 | Resolved: 4 | Reward: 103.2

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-10
   Transcript: "Violent Incidentt someone is dying at near the oh god apartments"

🚨 Active Events (4):
   E002: CRITICAL | ambulance | status=resolved | waiting=4 steps
   E004: CRITICAL | police | status=resolved | waiting=2 steps
   E005: CRITICAL | police | status=resolved | waiting=2 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT8
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 18 | Calls remaining: 5 | Resolved: 4 | Reward: 98.2

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-11
   Transcript: "Violent Incident. someone is dying at oh god 8th and maple"

🚨 Active Events (4):
   E002: CRITICAL | ambulance | status=resolved | waiting=4 steps
   E004: CRITICAL | police | status=resolved | waiting=2 steps
   E005: CRITICAL | police | status=resolved | waiting=2 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT8
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 19 | Calls remaining: 4 | Resolved: 4 | Reward: 101.2

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-12
   Transcript: "Gas Leak. there is blood everywhere at west station"

🚨 Active Events (4):
   E002: CRITICAL | ambulance | status=resolved | waiting=4 steps
   E004: CRITICAL | police | status=resolved | waiting=2 steps
   E005: CRITICAL | police | status=resolved | waiting=2 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=1 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT8
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 20 | Calls remaining: 3 | Resolved: 4 | Reward: 104.2

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-13
   Transcript: "Car Accident. people are screaming at near the park entrance i dont know"

🚨 Active Events (5):
   E002: CRITICAL | ambulance | status=resolved | waiting=4 steps
   E004: CRITICAL | police | status=resolved | waiting=2 steps
   E005: CRITICAL | police | status=resolved | waiting=2 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=1 steps
   E003: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT8
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 21 | Calls remaining: 2 | Resolved: 4 | Reward: 107.2

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E003"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-13
   Transcript: "Car Accident. people are screaming at near the park entrance i dont know"

🚨 Active Events (5):
   E002: CRITICAL | ambulance | status=resolved | waiting=4 steps
   E004: CRITICAL | police | status=resolved | waiting=2 steps
   E005: CRITICAL | police | status=resolved | waiting=2 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=1 steps
   E003: CRITICAL | fire_truck | status=unserved | waiting=2 steps

🚑 Available Vehicles (9):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT8
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

🚗 Dispatched Vehicles (1):
   FIRE-01 → STATION_2 (status=en_route, ETA=1)

📊 Step: 22 | Calls remaining: 2 | Resolved: 4 | Reward: 109.0

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-02", "event_id": "E003"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-13
   Transcript: "Car Accident. people are screaming at near the park entrance i dont know"

🚨 Active Events (5):
   E002: CRITICAL | ambulance | status=resolved | waiting=4 steps
   E004: CRITICAL | police | status=resolved | waiting=2 steps
   E005: CRITICAL | police | status=resolved | waiting=2 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=1 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_2
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT8
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 23 | Calls remaining: 2 | Resolved: 5 | Reward: 134.0

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-14
   Transcript: "Violent Incident. people are screaming at ..."

🚨 Active Events (5):
   E002: CRITICAL | ambulance | status=resolved | waiting=4 steps
   E004: CRITICAL | police | status=resolved | waiting=2 steps
   E005: CRITICAL | police | status=resolved | waiting=2 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=1 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_2
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT8
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 24 | Calls remaining: 1 | Resolved: 5 | Reward: 137.0

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-15
   Transcript: "Violent Incident. its meally bad at 8th and maple"

🚨 Active Events (5):
   E002: CRITICAL | ambulance | status=resolved | waiting=4 steps
   E004: CRITICAL | police | status=resolved | waiting=2 steps
   E005: CRITICAL | police | status=resolved | waiting=2 steps
   E001: SEMI_CRITICAL | police | status=resolved | waiting=1 steps
   E003: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at NODE_INT9
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_2
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT8
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 25 | Calls remaining: 0 | Resolved: 5 | Reward: 140.0

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-1
   Transcript: "Gas Leak. minor scratch at the east intersection"

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 0 | Calls remaining: 14 | Resolved: 0 | Reward: 0.0

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-2
   Transcript: "Gas Leak. minor scratch at near the cinema"

🚨 Active Events (1):
   E001: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 1 | Calls remaining: 13 | Resolved: 0 | Reward: 3.0

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-2
   Transcript: "Gas Leak. minor scratch at near the cinema"

🚨 Active Events (1):
   E001: CRITICAL | fire_truck | status=unserved | waiting=2 steps

🚑 Available Vehicles (9):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_INT8 (status=en_route, ETA=2)

📊 Step: 2 | Calls remaining: 13 | Resolved: 0 | Reward: 4.7

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-02", "event_id": "E001"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-2
   Transcript: "Gas Leak. minor scratch at near the cinema"

🚨 Active Events (1):
   E001: CRITICAL | fire_truck | status=unserved | waiting=3 steps

🚑 Available Vehicles (9):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_INT8 (status=en_route, ETA=1)

📊 Step: 3 | Calls remaining: 13 | Resolved: 0 | Reward: -0.3

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-02", "event_id": "E001"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-2
   Transcript: "Gas Leak. minor scratch at near the cinema"

🚨 Active Events (1):
   E001: CRITICAL | fire_truck | status=resolved | waiting=3 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at NODE_INT8
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 4 | Calls remaining: 13 | Resolved: 1 | Reward: 24.7

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-3
   Transcript: "Gas Leak. people oh god aee screaming at the"

🚨 Active Events (1):
   E001: CRITICAL | fire_truck | status=resolved | waiting=3 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at NODE_INT8
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 5 | Calls remaining: 12 | Resolved: 1 | Reward: 27.7

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-4
   Transcript: "Violent Incident. not life threatening i think at residential block 1"

🚨 Active Events (2):
   E001: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at NODE_INT8
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 6 | Calls remaining: 11 | Resolved: 1 | Reward: 30.7

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E005"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-4
   Transcript: "Violent Incident. not life threatening i think at residential block 1"

🚨 Active Events (2):
   E001: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at NODE_RES5
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 7 | Calls remaining: 11 | Resolved: 2 | Reward: 62.6

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-5
   Transcript: "Noise Complaint. everything seems fine at uh res area downtown"

🚨 Active Events (3):
   E001: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at NODE_RES5
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 8 | Calls remaining: 10 | Resolved: 2 | Reward: 57.6

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E003"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-5
   Transcript: "Noise Complaint. everything seems fine at uh res area downtown"

🚨 Active Events (3):
   E001: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (9):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at NODE_RES5
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_RES1 (status=en_route, ETA=2)

📊 Step: 9 | Calls remaining: 10 | Resolved: 2 | Reward: 59.3

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-02", "event_id": "E003"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-5
   Transcript: "Noise Complaint. everything seems fine at uh res area downtown"

🚨 Active Events (3):
   E001: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=unserved | waiting=3 steps

🚑 Available Vehicles (9):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at NODE_RES5
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_RES1 (status=en_route, ETA=1)

📊 Step: 10 | Calls remaining: 10 | Resolved: 2 | Reward: 54.3

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-02", "event_id": "E003"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-5
   Transcript: "Noise Complaint. everything seems fine at uh res area downtown"

🚨 Active Events (3):
   E001: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at NODE_RES5
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_RES1
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 11 | Calls remaining: 10 | Resolved: 3 | Reward: 54.3

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-6
   Transcript: "Violent Incident. maybe needs a doctor at thn"

🚨 Active Events (4):
   E001: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at NODE_RES5
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_RES1
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 12 | Calls remaining: 9 | Resolved: 3 | Reward: 57.3

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E002"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-6
   Transcript: "Violent Incident. maybe needs a doctor at thn"

🚨 Active Events (4):
   E001: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (9):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at NODE_RES5
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_RES3 (status=en_route, ETA=1)

📊 Step: 13 | Calls remaining: 9 | Resolved: 3 | Reward: 59.1

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-02", "event_id": "E002"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-6
   Transcript: "Violent Incident. maybe needs a doctor at thn"

🚨 Active Events (4):
   E001: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at NODE_RES5
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_RES3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 14 | Calls remaining: 9 | Resolved: 4 | Reward: 59.1

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-7
   Transcript: "Violent Incident. maybe needs a doctor at residential block 1"

🚨 Active Events (4):
   E001: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at NODE_RES5
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_RES3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 15 | Calls remaining: 8 | Resolved: 4 | Reward: 54.1

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-8
   Transcript: "Violent Incident. not life threatening i think at near the suburbs"

🚨 Active Events (4):
   E001: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at NODE_RES5
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_RES3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 16 | Calls remaining: 7 | Resolved: 4 | Reward: 49.1

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-9
   Transcript: "Gas Leak. its really bad at oh god near"

🚨 Active Events (4):
   E001: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at NODE_RES5
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_RES3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 17 | Calls remaining: 6 | Resolved: 4 | Reward: 44.1

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-10
   Transcript: "Noise Complaint. everything seems fine at res area downtown"

🚨 Active Events (4):
   E001: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at NODE_RES5
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_RES3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 18 | Calls remaining: 5 | Resolved: 4 | Reward: 47.1

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-11
   Transcript: "Noise Complaint. everything seems fine at..."

🚨 Active Events (4):
   E001: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at NODE_RES5
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_RES3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 19 | Calls remaining: 4 | Resolved: 4 | Reward: 50.1

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-12
   Transcript: "Gas Leak. someone is dying at 8th and maple"

🚨 Active Events (4):
   E001: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at NODE_RES5
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_RES3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 20 | Calls remaining: 3 | Resolved: 4 | Reward: 53.1

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-13
   Transcript: "Gas Leak. there is blood everywhere at r..."

🚨 Active Events (4):
   E001: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at NODE_RES5
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_RES3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 21 | Calls remaining: 2 | Resolved: 4 | Reward: 56.1

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-14
   Transcript: "Violent Incident. they seem hurt but conscious at residential"

🚨 Active Events (4):
   E001: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at NODE_RES5
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_RES3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 22 | Calls remaining: 1 | Resolved: 4 | Reward: 59.1

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-15
   Transcript: "Noise Complaint. not sure if this is an emergency at the quiet neighborhood"

🚨 Active Events (4):
   E001: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E005: CRITICAL | fire_truck | status=resolved | waiting=1 steps
   E003: NORMAL | police | status=resolved | waiting=3 steps
   E002: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at NODE_RES5
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_RES3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 23 | Calls remaining: 0 | Resolved: 4 | Reward: 62.1

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-1
   Transcript: "Violent Incident. its really bad at 7th av..."

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 0 | Calls remaining: 14 | Resolved: 0 | Reward: 0.0

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-2
   Transcript: "Violent Incident. they seem hurt but ..."

🚨 Active Events (1):
   E002: NORMAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at STATION_1
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 1 | Calls remaining: 13 | Resolved: 0 | Reward: -5.0

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E002"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-2
   Transcript: "Violent Incident. they seem hurt but ..."

🚨 Active Events (1):
   E002: NORMAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (9):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_INT7 (status=en_route, ETA=1)

📊 Step: 2 | Calls remaining: 13 | Resolved: 0 | Reward: -3.2

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-02", "event_id": "E002"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-2
   Transcript: "Violent Incident. they seem hurt but ..."

🚨 Active Events (1):
   E002: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT7
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 3 | Calls remaining: 13 | Resolved: 1 | Reward: -3.2

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-3
   Transcript: "Gas Leak. there is blood everywhere at um near the garage"

🚨 Active Events (2):
   E002: NORMAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT7
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 4 | Calls remaining: 12 | Resolved: 1 | Reward: -0.2

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E004"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-3
   Transcript: "Gas Leak. there is blood everywhere at um near the garage"

🚨 Active Events (2):
   E002: NORMAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (9):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_INT3 (status=en_route, ETA=3)

📊 Step: 5 | Calls remaining: 12 | Resolved: 1 | Reward: 1.4

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-02", "event_id": "E004"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-3
   Transcript: "Gas Leak. there is blood everywhere at um near the garage"

🚨 Active Events (2):
   E002: NORMAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | police | status=unserved | waiting=3 steps

🚑 Available Vehicles (9):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_INT3 (status=en_route, ETA=2)

📊 Step: 6 | Calls remaining: 12 | Resolved: 1 | Reward: -3.6

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-02", "event_id": "E004"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-3
   Transcript: "Gas Leak. there is blood everywhere at um near the garage"

🚨 Active Events (2):
   E002: NORMAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | police | status=unserved | waiting=4 steps

🚑 Available Vehicles (9):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

🚗 Dispatched Vehicles (1):
   POL-01 → NODE_INT3 (status=en_route, ETA=1)

📊 Step: 7 | Calls remaining: 12 | Resolved: 1 | Reward: -8.6

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-02", "event_id": "E004"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-3
   Transcript: "Gas Leak. there is blood everywhere at um near the garage"

🚨 Active Events (2):
   E002: NORMAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | police | status=resolved | waiting=4 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 8 | Calls remaining: 12 | Resolved: 2 | Reward: 1.4

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-4
   Transcript: "Violent Incident. maybe needs a doctor at the busy corner"

🚨 Active Events (3):
   E002: NORMAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | police | status=resolved | waiting=4 steps
   E001: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 9 | Calls remaining: 11 | Resolved: 2 | Reward: 4.4

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-4
   Transcript: "Violent Incident. maybe needs a doctor at the busy corner"

🚨 Active Events (3):
   E002: NORMAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | police | status=resolved | waiting=4 steps
   E001: CRITICAL | fire_truck | status=unserved | waiting=2 steps

🚑 Available Vehicles (9):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

🚗 Dispatched Vehicles (1):
   FIRE-01 → STATION_3 (status=en_route, ETA=1)

📊 Step: 10 | Calls remaining: 11 | Resolved: 2 | Reward: 6.2

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-02", "event_id": "E001"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-4
   Transcript: "Violent Incident. maybe needs a doctor at the busy corner"

🚨 Active Events (3):
   E002: NORMAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | police | status=resolved | waiting=4 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 11 | Calls remaining: 11 | Resolved: 3 | Reward: 31.2

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-5
   Transcript: "Violent Incident. they seem hurt but conscious at 3rd"

🚨 Active Events (3):
   E002: NORMAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | police | status=resolved | waiting=4 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 12 | Calls remaining: 10 | Resolved: 3 | Reward: 26.2

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-6
   Transcript: "Medical Emergency. people are screaming at by oh god the traffic light on 5th"

🚨 Active Events (3):
   E002: NORMAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | police | status=resolved | waiting=4 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 13 | Calls remaining: 9 | Resolved: 3 | Reward: 29.2

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-7
   Transcript: "Violent Incident. maybe needs a doctor at n..."

🚨 Active Events (4):
   E002: NORMAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | police | status=resolved | waiting=4 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E003: CRITICAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 14 | Calls remaining: 8 | Resolved: 3 | Reward: 32.2

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E003"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-7
   Transcript: "Violent Incident. maybe needs a doctor at n..."

🚨 Active Events (4):
   E002: NORMAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | police | status=resolved | waiting=4 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E003: CRITICAL | ambulance | status=resolved | waiting=1 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at NODE_INT5
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 15 | Calls remaining: 8 | Resolved: 4 | Reward: 64.1

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-8
   Transcript: "Violent Incident. pretty serious at 3rd and oak"

🚨 Active Events (4):
   E002: NORMAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | police | status=resolved | waiting=4 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E003: CRITICAL | ambulance | status=resolved | waiting=1 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at NODE_INT5
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 16 | Calls remaining: 7 | Resolved: 4 | Reward: 59.1

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-9
   Transcript: "Medical Emergency. someone is um dying at by the traffic light on 5th"

🚨 Active Events (4):
   E002: NORMAL | police | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | police | status=resolved | waiting=4 steps
   E001: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E003: CRITICAL | ambulance | status=resolved | waiting=1 steps

🚑 Available Vehicles (10):
   AMB-01 (ambulance) at NODE_INT5
   AMB-02 (ambulance) at STATION_2
   AMB-03 (ambulance) at STATION_3
   AMB-04 (ambulance) at STATION_1
   FIRE-01 (fire_truck) at STATION_3
   FIRE-02 (fire_truck) at STATION_2
   FIRE-03 (fire_truck) at STATION_3
   POL-01 (police) at NODE_INT3
   POL-02 (police) at STATION_2
   POL-03 (police) at STATION_3

📊 Step: 17 | Calls remaining: 6 | Resolved: 4 | Reward: 62.1

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}