[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-28
   Transcript: "Building Fire. someone is dying at residential block 5"

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT7
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 45 | Calls remaining: 32 | Resolved: 13 | Reward: 257.3

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E014-29
   Transcript: "Violent Incident. i dont know pretty serious at residential"

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT7
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 46 | Calls remaining: 31 | Resolved: 13 | Reward: 260.3

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-30
   Transcript: "Medical Emergency. its really bad at the industrial crossing"

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT7
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 47 | Calls remaining: 30 | Resolved: 13 | Reward: 263.3

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-31
   Transcript: "Medical Emergency. pretty serious at near the garage"

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT7
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 48 | Calls remaining: 29 | Resolved: 13 | Reward: 258.3

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-32
   Transcript: "Noise Complaint. just a fender bender at 7th"

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT7
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 49 | Calls remaining: 28 | Resolved: 13 | Reward: 261.3

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-33
   Transcript: "Building Fire. maybe needs a doctor at the"

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT7
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 50 | Calls remaining: 27 | Resolved: 13 | Reward: 264.3

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E010-34
   Transcript: "Medical Emergency. they seem hurt but conscious at 7th ave block"

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT7
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 51 | Calls remaining: 26 | Resolved: 13 | Reward: 263.3

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-35
   Transcript: "Medical Emergency.jpeople are screaming at 10th"

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT7
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 52 | Calls remaining: 25 | Resolved: 13 | Reward: 266.3

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-36
   Transcript: "Building Fire. not life threatening irthink at behind the school"

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT7
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 53 | Calls remaining: 24 | Resolved: 13 | Reward: 269.3

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-37
   Transcript: "Gas Leak. there is blood everywhere at near the big billboard"

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT7
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 54 | Calls remaining: 23 | Resolved: 13 | Reward: 268.3

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E014-38
   Transcript: "Violent Incident. they seem hurt but conscious a..."

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT7
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 55 | Calls remaining: 22 | Resolved: 13 | Reward: 271.3

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E002-39
   Transcript: "Medical Emergency. someone is dying listen at near the warehouse"

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT7
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 56 | Calls remaining: 21 | Resolved: 13 | Reward: 274.3

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E010-40
   Transcript: "Medical Emergency. pretty serious i dont know at near the library"

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT7
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 57 | Calls remaining: 20 | Resolved: 13 | Reward: 277.3

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E013-41
   Transcript: "Gas Leak. minor scratch at the"

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT7
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 58 | Calls remaining: 19 | Resolved: 13 | Reward: 280.3

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E008-42
   Transcript: "Car Accident. they seem hurt but conscious at near"

🚨 Active Events (13):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT7
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 59 | Calls remaining: 18 | Resolved: 13 | Reward: 283.3

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-43
   Transcript: "Gas Leak. its really um bad at 1st and broadway"

🚨 Active Events (14):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps
   E008: SEMI_CRITICAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT7
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 60 | Calls remaining: 17 | Resolved: 13 | Reward: 286.3

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E008"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-43
   Transcript: "Gas Leak. its really um bad at 1st and broadway"

🚨 Active Events (14):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps
   E008: SEMI_CRITICAL | ambulance | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_RES2 (status=en_route, ETA=1)

📊 Step: 61 | Calls remaining: 17 | Resolved: 13 | Reward: 288.1

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E008"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-43
   Transcript: "Gas Leak. its really um bad at 1st and broadway"

🚨 Active Events (14):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps
   E008: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 62 | Calls remaining: 17 | Resolved: 14 | Reward: 298.1

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-44
   Transcript: "Noise Complaint. justxa fender bender at 7th ave block"

🚨 Active Events (14):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps
   E008: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 63 | Calls remaining: 16 | Resolved: 14 | Reward: 301.1

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-45
   Transcript: "Medical Emergency. listen pretty serious at the south neighborhood"

🚨 Active Events (14):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps
   E008: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 64 | Calls remaining: 15 | Resolved: 14 | Reward: 304.1

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E012-46
   Transcript: "Noise Complaint. not sure if this is an emergency at h2 area"

🚨 Active Events (14):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps
   E008: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 65 | Calls remaining: 14 | Resolved: 14 | Reward: 307.1

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-47
   Transcript: "Noise Complaint. not sure if this is an emergency at near the library"

🚨 Active Events (14):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps
   E008: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 66 | Calls remaining: 13 | Resolved: 14 | Reward: 310.1

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-48
   Transcript: "Medical Emergency. they seem hurt but conscious at ne..."

🚨 Active Events (14):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps
   E008: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 67 | Calls remaining: 12 | Resolved: 14 | Reward: 313.1

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-49
   Transcript: "Gas Leak. there is blood everywhere at 1st"

🚨 Active Events (15):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps
   E008: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E001: SEMI_CRITICAL | ambulance | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_RES2
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 68 | Calls remaining: 11 | Resolved: 14 | Reward: 316.1

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-01", "event_id": "E001"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-49
   Transcript: "Gas Leak. there is blood everywhere at 1st"

🚨 Active Events (15):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps
   E008: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E001: SEMI_CRITICAL | ambulance | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

🚗 Dispatched Vehicles (1):
   AMB-01 → NODE_INT5 (status=en_route, ETA=1)

📊 Step: 69 | Calls remaining: 11 | Resolved: 14 | Reward: 317.9

[Assistant] {"command": "DISPATCH", "vehicle_id": "AMB-02", "event_id": "E001"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E009-49
   Transcript: "Gas Leak. there is blood everywhere at 1st"

🚨 Active Events (15):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps
   E008: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E001: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT5
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 70 | Calls remaining: 11 | Resolved: 15 | Reward: 327.9

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-50
   Transcript: "Medical Emergedcy. pretty serious at near the downtown crossing"

🚨 Active Events (15):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps
   E008: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E001: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT5
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 71 | Calls remaining: 10 | Resolved: 15 | Reward: 330.9

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E008-51
   Transcript: "Car Accidents they seem hurt oh god but conscious at near"

🚨 Active Events (15):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps
   E008: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E001: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT5
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 72 | Calls remaining: 9 | Resolved: 15 | Reward: 333.9

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-52
   Transcript: "Noise Complaint. just a listen fender bender at near the library"

🚨 Active Events (15):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps
   E008: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E001: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT5
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 73 | Calls remaining: 8 | Resolved: 15 | Reward: 336.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E013-53
   Transcript: "Gas Leek. minor scratch at listen near"

🚨 Active Events (15):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps
   E008: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E001: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT5
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 74 | Calls remaining: 7 | Resolved: 15 | Reward: 339.9

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E012-54
   Transcript: "Noise Complaint. everything seems fine at near"

🚨 Active Events (15):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps
   E008: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E001: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT5
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 75 | Calls remaining: 6 | Resolved: 15 | Reward: 342.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E012-55
   Transcript: "Noise Complaint. no injuries..."

🚨 Active Events (15):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps
   E008: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E001: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT5
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 76 | Calls remaining: 5 | Resolved: 15 | Reward: 345.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E007-56
   Transcript: "Building Fire. pretty lerious at res uh area downtown"

🚨 Active Events (15):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps
   E008: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E001: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT5
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 77 | Calls remaining: 4 | Resolved: 15 | Reward: 348.9

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E005-57
   Transcript: "Noise Complaint. not sure if this is an emergency at near the library"

🚨 Active Events (15):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps
   E008: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E001: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT5
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 78 | Calls remaining: 3 | Resolved: 15 | Reward: 347.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-58
   Transcript: "um Medical Emergency. maybe needs a doctor at east station"

🚨 Active Events (15):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps
   E008: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E001: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT5
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 79 | Calls remaining: 2 | Resolved: 15 | Reward: 350.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E008-59
   Transcript: "Car Accident. not life threatening i think at..."

🚨 Active Events (15):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps
   E008: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E001: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT5
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 80 | Calls remaining: 1 | Resolved: 15 | Reward: 345.9

[Assistant] {"command": "CLASSIFY", "severity": "SEMI_CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E001-60
   Transcript: "Medical Emergency. maybe needs a doctor at by the..."

🚨 Active Events (15):
   E013: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E015: NORMAL | police | status=resolved | waiting=1 steps
   E003: SEMI_CRITICAL | ambulance | status=resolved | waiting=3 steps
   E005: NORMAL | police | status=resolved | waiting=1 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E004: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E007: CRITICAL | fire_truck | status=resolved | waiting=3 steps
   E014: SEMI_CRITICAL | police | status=resolved | waiting=2 steps
   E011: SEMI_CRITICAL | ambulance | status=resolved | waiting=1 steps
   E009: CRITICAL | fire_truck | status=resolved | waiting=2 steps
   E002: CRITICAL | ambulance | status=resolved | waiting=2 steps
   E012: NORMAL | police | status=resolved | waiting=3 steps
   E010: NORMAL | ambulance | status=resolved | waiting=2 steps
   E008: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps
   E001: SEMI_CRITICAL | ambulance | status=resolved | waiting=2 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at NODE_INT5
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT1
   POL-01 (police) at NODE_H2

📊 Step: 81 | Calls remaining: 0 | Resolved: 15 | Reward: 348.9

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E014-1
   Transcript: "Building Fire. people are screaming at 3rd and oak"

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1
   POL-01 (police) at STATION_1

📊 Step: 0 | Calls remaining: 59 | Resolved: 0 | Reward: 0.0

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-2
   Transcript: "Noise Complaint. everything seems fine at ..."

🚨 Active Events (1):
   E014: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at STATION_1
   POL-01 (police) at STATION_1

📊 Step: 1 | Calls remaining: 58 | Resolved: 0 | Reward: 3.0

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E014"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-2
   Transcript: "Noise Complaint. everything seems fine at ..."

🚨 Active Events (1):
   E014: CRITICAL | fire_truck | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   POL-01 (police) at STATION_1

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_INT3 (status=en_route, ETA=4)

📊 Step: 2 | Calls remaining: 58 | Resolved: 0 | Reward: 4.5

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-3
   Transcript: "Noise Complaint. not sure if this is an emergency at 2nd"

🚨 Active Events (2):
   E014: CRITICAL | fire_truck | status=unserved | waiting=3 steps
   E003: NORMAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   POL-01 (police) at STATION_1

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_INT3 (status=en_route, ETA=3)

📊 Step: 3 | Calls remaining: 57 | Resolved: 0 | Reward: 7.5

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E003"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E003-3
   Transcript: "Noise Complaint. not sure if this is an emergency at 2nd"

🚨 Active Events (2):
   E014: CRITICAL | fire_truck | status=unserved | waiting=4 steps
   E003: NORMAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (2):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2

🚗 Dispatched Vehicles (2):
   FIRE-01 → NODE_INT3 (status=en_route, ETA=2)
   POL-01 → NODE_INT2 (status=en_route, ETA=1)

📊 Step: 4 | Calls remaining: 57 | Resolved: 0 | Reward: 9.3

[Assistant] {"command": "CLASSIFY", "severity": "NORMAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-4
   Transcript: "Building Fire. its really bad ..."

🚨 Active Events (2):
   E014: CRITICAL | fire_truck | status=unserved | waiting=5 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   POL-01 (police) at NODE_INT2

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_INT3 (status=en_route, ETA=1)

📊 Step: 5 | Calls remaining: 56 | Resolved: 1 | Reward: 17.3

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E010-5
   Transcript: "Violent Incident. people are screaming at near the cofdee shop"

🚨 Active Events (3):
   E014: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E004: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_INT3
   POL-01 (police) at NODE_INT2

📊 Step: 6 | Calls remaining: 55 | Resolved: 2 | Reward: 50.3

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E004"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E010-5
   Transcript: "Violent Incident. people are screaming at near the cofdee shop"

🚨 Active Events (3):
   E014: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E004: CRITICAL | fire_truck | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   POL-01 (police) at NODE_INT2

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_H1 (status=en_route, ETA=3)

📊 Step: 7 | Calls remaining: 55 | Resolved: 2 | Reward: 51.9

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-6
   Transcript: "Building Fire. maybe needs a doctor at the quiet neighborhood"

🚨 Active Events (4):
   E014: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E004: CRITICAL | fire_truck | status=unserved | waiting=3 steps
   E010: CRITICAL | police | status=unserved | waiting=1 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   POL-01 (police) at NODE_INT2

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_H1 (status=en_route, ETA=2)

📊 Step: 8 | Calls remaining: 54 | Resolved: 2 | Reward: 54.9

[Assistant] {"command": "DISPATCH", "vehicle_id": "POL-01", "event_id": "E010"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-6
   Transcript: "Building Fire. maybe needs a doctor at the quiet neighborhood"

🚨 Active Events (4):
   E014: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E004: CRITICAL | fire_truck | status=unserved | waiting=4 steps
   E010: CRITICAL | police | status=unserved | waiting=2 steps

🚑 Available Vehicles (2):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2

🚗 Dispatched Vehicles (2):
   FIRE-01 → NODE_H1 (status=en_route, ETA=1)
   POL-01 → NODE_INT3 (status=en_route, ETA=1)

📊 Step: 9 | Calls remaining: 54 | Resolved: 2 | Reward: 56.7

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-7
   Transcript: "Building Fire. pretty ssrious at behind the school"

🚨 Active Events (5):
   E014: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E004: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E010: CRITICAL | police | status=resolved | waiting=2 steps
   E006: CRITICAL | fire_truck | status=unserved | waiting=1 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_H1
   POL-01 (police) at NODE_INT3

📊 Step: 10 | Calls remaining: 53 | Resolved: 4 | Reward: 115.7

[Assistant] {"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E006"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E006-7
   Transcript: "Building Fire. pretty ssrious at behind the school"

🚨 Active Events (5):
   E014: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E004: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E010: CRITICAL | police | status=resolved | waiting=2 steps
   E006: CRITICAL | fire_truck | status=unserved | waiting=2 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   POL-01 (police) at NODE_INT3

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_RES3 (status=en_route, ETA=2)

📊 Step: 11 | Calls remaining: 53 | Resolved: 4 | Reward: 117.4

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E004-8
   Transcript: "Building Fire. someone is dying at oukside central hospital"

🚨 Active Events (5):
   E014: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E004: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E010: CRITICAL | police | status=resolved | waiting=2 steps
   E006: CRITICAL | fire_truck | status=unserved | waiting=3 steps

🚑 Available Vehicles (3):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   POL-01 (police) at NODE_INT3

🚗 Dispatched Vehicles (1):
   FIRE-01 → NODE_RES3 (status=en_route, ETA=1)

📊 Step: 12 | Calls remaining: 52 | Resolved: 4 | Reward: 116.4

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}


[System]
You are an expert emergency dispatch agent for a smart city.
You receive 911 call transcripts and must triage them, then dispatch the correct emergency vehicles.

Available commands:
- CLASSIFY: Classify an incoming call with a severity (CRITICAL, SEMI_CRITICAL, NORMAL)
- DISPATCH: Send a vehicle to an event
- MERGE: Merge a duplicate call into an existing event
- ESCALATE: Change the severity of an existing event
- DISCARD: Discard a non-emergency call
- HOLD: Put an event on hold
- RECALL: Recall a dispatched vehicle
- REROUTE: Redirect a vehicle to a different event
- WAIT: Do nothing this step

Respond with a JSON action object. Example:
{"command": "CLASSIFY", "severity": "CRITICAL"}
{"command": "DISPATCH", "vehicle_id": "FIRE-01", "event_id": "E001"}
{"command": "WAIT"}

[User]
📞 Incoming Call: CALL-E013-9
   Transcript: "Building Fire. its really bad at 2nd streetecrossing"

🚨 Active Events (5):
   E014: CRITICAL | fire_truck | status=resolved | waiting=5 steps
   E003: NORMAL | police | status=resolved | waiting=2 steps
   E004: CRITICAL | fire_truck | status=resolved | waiting=4 steps
   E010: CRITICAL | police | status=resolved | waiting=2 steps
   E006: CRITICAL | fire_truck | status=resolved | waiting=3 steps

🚑 Available Vehicles (4):
   AMB-01 (ambulance) at STATION_1
   AMB-02 (ambulance) at STATION_2
   FIRE-01 (fire_truck) at NODE_RES3
   POL-01 (police) at NODE_INT3

📊 Step: 13 | Calls remaining: 51 | Resolved: 5 | Reward: 149.4

[Assistant] {"command": "CLASSIFY", "severity": "CRITICAL"}