[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
I think I heard gunshots near 769 Sunset Drive! People are running. I'm hiding inside Riverside Market, please send help!

=== ACTIVE EVENTS ===
EVT-0004 | medical    | Lakeview Residences            | sev 3 | ambulance_2 ETA 9 min | opened step 4
EVT-0005 | medical    | Hilltop Manor                  | sev 2 | HELD → ambulance_2 | opened step 5
EVT-0006 | crime      | Hilltop Manor                  | sev 2 | police_0 ETA 12 min | opened step 6
EVT-0007 | fire       | Lakeview Residences            | sev 4 | fire_4 ETA 4 min | opened step 7
EVT-0008 | medical    | Willow Creek Homes             | sev 2 | ambulance_3 ETA 4 min | opened step 8
EVT-0009 | fire       | Willow Creek Homes             | sev 2 | fire_5 ETA 9 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0006
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0009
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Spring Meadow Estates [2 min], Hilltop Manor [2 min], Westside Fire Department [6 min], Willow Creek Homes [4 min], Riverside Market [9 min], Highway 9 Interchange [5 min]
Westside Fire Department (fire_station) → City Central Hospital [6 min], Highway 9 Interchange [1 min], Lakeview Residences [4 min], Metro Police HQ [6 min], Riverside Market [6 min]
Metro Police HQ (police_station) → Riverside Market [1 min], Lakeview Residences [4 min], Westside Fire Department [6 min], Spring Meadow Estates [12 min]
Spring Meadow Estates (residential) → City Central Hospital [2 min], Metro Police HQ [12 min], Hilltop Manor [2 min], Willow Creek Homes [3 min], Highway 9 Interchange [5 min]
Hilltop Manor (residential) → City Central Hospital [2 min], Spring Meadow Estates [2 min], Lakeview Residences [8 min], Willow Creek Homes [6 min]
Lakeview Residences (residential) → Westside Fire Department [4 min], Metro Police HQ [4 min], Highway 9 Interchange [5 min], Riverside Market [3 min], Hilltop Manor [8 min], Willow Creek Homes [10 min]
Willow Creek Homes (residential) → Spring Meadow Estates [3 min], City Central Hospital [4 min], Hilltop Manor [6 min], Highway 9 Interchange [8 min], Lakeview Residences [10 min]
Riverside Market (commercial) → Metro Police HQ [1 min], Lakeview Residences [3 min], Westside Fire Department [6 min], Highway 9 Interchange [6 min], City Central Hospital [9 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [1 min], Spring Meadow Estates [5 min], Lakeview Residences [5 min], Willow Creek Homes [8 min], Riverside Market [6 min], City Central Hospital [5 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → fire fire_4
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)
Step 9: CALL-0009 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
I just got mugged near Riverside Condos! The guy ran towards Elm Street. He had a knife.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Police Station [6 min], Oakwood Apartments [8 min], Magnolia Gardens [9 min], Riverside Condos [8 min]
Engine House No. 1 (fire_station) → Oakwood Apartments [3 min], Eastgate Roundabout [3 min], Lakeview Residences [9 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [6 min], Magnolia Gardens [6 min], Downtown Mall [10 min], Lakeview Residences [11 min]
Oakwood Apartments (residential) → City Central Hospital [8 min], Engine House No. 1 [3 min], Riverside Condos [6 min], Downtown Mall [7 min], Eastgate Roundabout [6 min]
Riverside Condos (residential) → City Central Hospital [8 min], Oakwood Apartments [6 min], Engine House No. 1 [6 min]
Magnolia Gardens (residential) → City Central Hospital [9 min], Central Police Station [6 min], Lakeview Residences [5 min], Downtown Mall [5 min], Eastgate Roundabout [13 min]
Lakeview Residences (residential) → Engine House No. 1 [9 min], Central Police Station [11 min], Magnolia Gardens [5 min], Downtown Mall [3 min], Eastgate Roundabout [10 min]
Downtown Mall (commercial) → Central Police Station [10 min], Oakwood Apartments [7 min], Magnolia Gardens [5 min], Lakeview Residences [3 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [3 min], Magnolia Gardens [13 min], Oakwood Apartments [6 min], Lakeview Residences [10 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's a break-in happening right now at 759 Oak Drive. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 4 | police_0 ETA 13 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Police Station [6 min], Oakwood Apartments [8 min], Magnolia Gardens [9 min], Riverside Condos [8 min]
Engine House No. 1 (fire_station) → Oakwood Apartments [3 min], Eastgate Roundabout [3 min], Lakeview Residences [9 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [6 min], Magnolia Gardens [6 min], Downtown Mall [10 min], Lakeview Residences [11 min]
Oakwood Apartments (residential) → City Central Hospital [8 min], Engine House No. 1 [3 min], Riverside Condos [6 min], Downtown Mall [7 min], Eastgate Roundabout [6 min]
Riverside Condos (residential) → City Central Hospital [8 min], Oakwood Apartments [6 min], Engine House No. 1 [6 min]
Magnolia Gardens (residential) → City Central Hospital [9 min], Central Police Station [6 min], Lakeview Residences [5 min], Downtown Mall [5 min], Eastgate Roundabout [13 min]
Lakeview Residences (residential) → Engine House No. 1 [9 min], Central Police Station [11 min], Magnolia Gardens [5 min], Downtown Mall [3 min], Eastgate Roundabout [10 min]
Downtown Mall (commercial) → Central Police Station [10 min], Oakwood Apartments [7 min], Magnolia Gardens [5 min], Lakeview Residences [3 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [3 min], Magnolia Gardens [13 min], Oakwood Apartments [6 min], Lakeview Residences [10 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's a break-in happening right now at 449 Oak Drive. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 4 | police_0 ETA 13 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Police Station [6 min], Oakwood Apartments [8 min], Magnolia Gardens [9 min], Riverside Condos [8 min]
Engine House No. 1 (fire_station) → Oakwood Apartments [3 min], Eastgate Roundabout [3 min], Lakeview Residences [9 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [6 min], Magnolia Gardens [6 min], Downtown Mall [10 min], Lakeview Residences [11 min]
Oakwood Apartments (residential) → City Central Hospital [8 min], Engine House No. 1 [3 min], Riverside Condos [6 min], Downtown Mall [7 min], Eastgate Roundabout [6 min]
Riverside Condos (residential) → City Central Hospital [8 min], Oakwood Apartments [6 min], Engine House No. 1 [6 min]
Magnolia Gardens (residential) → City Central Hospital [9 min], Central Police Station [6 min], Lakeview Residences [5 min], Downtown Mall [5 min], Eastgate Roundabout [13 min]
Lakeview Residences (residential) → Engine House No. 1 [9 min], Central Police Station [11 min], Magnolia Gardens [5 min], Downtown Mall [3 min], Eastgate Roundabout [10 min]
Downtown Mall (commercial) → Central Police Station [10 min], Oakwood Apartments [7 min], Magnolia Gardens [5 min], Lakeview Residences [3 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [3 min], Magnolia Gardens [13 min], Oakwood Apartments [6 min], Lakeview Residences [10 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
I just got mugged near Riverside Condos! The guy ran towards Park Avenue. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 4 | police_0 ETA 13 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Police Station [6 min], Oakwood Apartments [8 min], Magnolia Gardens [9 min], Riverside Condos [8 min]
Engine House No. 1 (fire_station) → Oakwood Apartments [3 min], Eastgate Roundabout [3 min], Lakeview Residences [9 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [6 min], Magnolia Gardens [6 min], Downtown Mall [10 min], Lakeview Residences [11 min]
Oakwood Apartments (residential) → City Central Hospital [8 min], Engine House No. 1 [3 min], Riverside Condos [6 min], Downtown Mall [7 min], Eastgate Roundabout [6 min]
Riverside Condos (residential) → City Central Hospital [8 min], Oakwood Apartments [6 min], Engine House No. 1 [6 min]
Magnolia Gardens (residential) → City Central Hospital [9 min], Central Police Station [6 min], Lakeview Residences [5 min], Downtown Mall [5 min], Eastgate Roundabout [13 min]
Lakeview Residences (residential) → Engine House No. 1 [9 min], Central Police Station [11 min], Magnolia Gardens [5 min], Downtown Mall [3 min], Eastgate Roundabout [10 min]
Downtown Mall (commercial) → Central Police Station [10 min], Oakwood Apartments [7 min], Magnolia Gardens [5 min], Lakeview Residences [3 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [3 min], Magnolia Gardens [13 min], Oakwood Apartments [6 min], Lakeview Residences [10 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Someone's not breathing at Lakeview Residences! A bystander is doing CPR. Please send an ambulance to River Road immediately!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 4 | police_0 ETA 13 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Police Station [6 min], Oakwood Apartments [8 min], Magnolia Gardens [9 min], Riverside Condos [8 min]
Engine House No. 1 (fire_station) → Oakwood Apartments [3 min], Eastgate Roundabout [3 min], Lakeview Residences [9 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [6 min], Magnolia Gardens [6 min], Downtown Mall [10 min], Lakeview Residences [11 min]
Oakwood Apartments (residential) → City Central Hospital [8 min], Engine House No. 1 [3 min], Riverside Condos [6 min], Downtown Mall [7 min], Eastgate Roundabout [6 min]
Riverside Condos (residential) → City Central Hospital [8 min], Oakwood Apartments [6 min], Engine House No. 1 [6 min]
Magnolia Gardens (residential) → City Central Hospital [9 min], Central Police Station [6 min], Lakeview Residences [5 min], Downtown Mall [5 min], Eastgate Roundabout [13 min]
Lakeview Residences (residential) → Engine House No. 1 [9 min], Central Police Station [11 min], Magnolia Gardens [5 min], Downtown Mall [3 min], Eastgate Roundabout [10 min]
Downtown Mall (commercial) → Central Police Station [10 min], Oakwood Apartments [7 min], Magnolia Gardens [5 min], Lakeview Residences [3 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [3 min], Magnolia Gardens [13 min], Oakwood Apartments [6 min], Lakeview Residences [10 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's a fight outside Magnolia Gardens on Pine Lane. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 4 | police_0 ETA 13 min | opened step 1
EVT-0002 | medical    | Lakeview Residences            | sev 3 | ambulance_2 ETA 13 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Police Station [6 min], Oakwood Apartments [8 min], Magnolia Gardens [9 min], Riverside Condos [8 min]
Engine House No. 1 (fire_station) → Oakwood Apartments [3 min], Eastgate Roundabout [3 min], Lakeview Residences [9 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [6 min], Magnolia Gardens [6 min], Downtown Mall [10 min], Lakeview Residences [11 min]
Oakwood Apartments (residential) → City Central Hospital [8 min], Engine House No. 1 [3 min], Riverside Condos [6 min], Downtown Mall [7 min], Eastgate Roundabout [6 min]
Riverside Condos (residential) → City Central Hospital [8 min], Oakwood Apartments [6 min], Engine House No. 1 [6 min]
Magnolia Gardens (residential) → City Central Hospital [9 min], Central Police Station [6 min], Lakeview Residences [5 min], Downtown Mall [5 min], Eastgate Roundabout [13 min]
Lakeview Residences (residential) → Engine House No. 1 [9 min], Central Police Station [11 min], Magnolia Gardens [5 min], Downtown Mall [3 min], Eastgate Roundabout [10 min]
Downtown Mall (commercial) → Central Police Station [10 min], Oakwood Apartments [7 min], Magnolia Gardens [5 min], Lakeview Residences [3 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [3 min], Magnolia Gardens [13 min], Oakwood Apartments [6 min], Lakeview Residences [10 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Bad crash on Elm Boulevard! Car flipped over near Downtown Mall. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 4 | police_0 ETA 13 min | opened step 1
EVT-0002 | medical    | Lakeview Residences            | sev 3 | ambulance_2 ETA 13 min | opened step 5
EVT-0003 | crime      | Magnolia Gardens               | sev 5 | police_1 ETA 6 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Police Station [6 min], Oakwood Apartments [8 min], Magnolia Gardens [9 min], Riverside Condos [8 min]
Engine House No. 1 (fire_station) → Oakwood Apartments [3 min], Eastgate Roundabout [3 min], Lakeview Residences [9 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [6 min], Magnolia Gardens [6 min], Downtown Mall [10 min], Lakeview Residences [11 min]
Oakwood Apartments (residential) → City Central Hospital [8 min], Engine House No. 1 [3 min], Riverside Condos [6 min], Downtown Mall [7 min], Eastgate Roundabout [6 min]
Riverside Condos (residential) → City Central Hospital [8 min], Oakwood Apartments [6 min], Engine House No. 1 [6 min]
Magnolia Gardens (residential) → City Central Hospital [9 min], Central Police Station [6 min], Lakeview Residences [5 min], Downtown Mall [5 min], Eastgate Roundabout [13 min]
Lakeview Residences (residential) → Engine House No. 1 [9 min], Central Police Station [11 min], Magnolia Gardens [5 min], Downtown Mall [3 min], Eastgate Roundabout [10 min]
Downtown Mall (commercial) → Central Police Station [10 min], Oakwood Apartments [7 min], Magnolia Gardens [5 min], Lakeview Residences [3 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [3 min], Magnolia Gardens [13 min], Oakwood Apartments [6 min], Lakeview Residences [10 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → ambulance ambulance_2
Step 6: CALL-0006 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's a man having chest pains at 929 River Road. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 4 | police_0 ETA 13 min | opened step 1
EVT-0002 | medical    | Lakeview Residences            | sev 3 | ambulance_2 ETA 13 min | opened step 5
EVT-0003 | crime      | Magnolia Gardens               | sev 5 | police_1 ETA 6 min | opened step 6
EVT-0004 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 14 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Police Station [6 min], Oakwood Apartments [8 min], Magnolia Gardens [9 min], Riverside Condos [8 min]
Engine House No. 1 (fire_station) → Oakwood Apartments [3 min], Eastgate Roundabout [3 min], Lakeview Residences [9 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [6 min], Magnolia Gardens [6 min], Downtown Mall [10 min], Lakeview Residences [11 min]
Oakwood Apartments (residential) → City Central Hospital [8 min], Engine House No. 1 [3 min], Riverside Condos [6 min], Downtown Mall [7 min], Eastgate Roundabout [6 min]
Riverside Condos (residential) → City Central Hospital [8 min], Oakwood Apartments [6 min], Engine House No. 1 [6 min]
Magnolia Gardens (residential) → City Central Hospital [9 min], Central Police Station [6 min], Lakeview Residences [5 min], Downtown Mall [5 min], Eastgate Roundabout [13 min]
Lakeview Residences (residential) → Engine House No. 1 [9 min], Central Police Station [11 min], Magnolia Gardens [5 min], Downtown Mall [3 min], Eastgate Roundabout [10 min]
Downtown Mall (commercial) → Central Police Station [10 min], Oakwood Apartments [7 min], Magnolia Gardens [5 min], Lakeview Residences [3 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [3 min], Magnolia Gardens [13 min], Oakwood Apartments [6 min], Lakeview Residences [10 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → ambulance ambulance_2
Step 6: CALL-0006 → police police_1
Step 7: CALL-0007 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_2", "from_event_id": "EVT-0002", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Bad crash on Elm Boulevard! Car flipped over near Downtown Mall. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 4 | police_0 ETA 13 min | opened step 1
EVT-0002 | medical    | Lakeview Residences            | sev 3 | UNASSIGNED | opened step 5
EVT-0003 | crime      | Magnolia Gardens               | sev 5 | police_1 ETA 6 min | opened step 6
EVT-0004 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 14 min | opened step 7
EVT-0005 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 13 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Police Station [6 min], Oakwood Apartments [8 min], Magnolia Gardens [9 min], Riverside Condos [8 min]
Engine House No. 1 (fire_station) → Oakwood Apartments [3 min], Eastgate Roundabout [3 min], Lakeview Residences [9 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [6 min], Magnolia Gardens [6 min], Downtown Mall [10 min], Lakeview Residences [11 min]
Oakwood Apartments (residential) → City Central Hospital [8 min], Engine House No. 1 [3 min], Riverside Condos [6 min], Downtown Mall [7 min], Eastgate Roundabout [6 min]
Riverside Condos (residential) → City Central Hospital [8 min], Oakwood Apartments [6 min], Engine House No. 1 [6 min]
Magnolia Gardens (residential) → City Central Hospital [9 min], Central Police Station [6 min], Lakeview Residences [5 min], Downtown Mall [5 min], Eastgate Roundabout [13 min]
Lakeview Residences (residential) → Engine House No. 1 [9 min], Central Police Station [11 min], Magnolia Gardens [5 min], Downtown Mall [3 min], Eastgate Roundabout [10 min]
Downtown Mall (commercial) → Central Police Station [10 min], Oakwood Apartments [7 min], Magnolia Gardens [5 min], Lakeview Residences [3 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [3 min], Magnolia Gardens [13 min], Oakwood Apartments [6 min], Lakeview Residences [10 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → police police_1
Step 7: CALL-0007 → ambulance ambulance_3
Step 8: CALL-0008 → ambulance ?

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Hello, my neighbor fell and hurt her ankle at 820 Oak Drive. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 4 | police_0 ETA 13 min | opened step 1
EVT-0003 | crime      | Magnolia Gardens               | sev 5 | police_1 ETA 6 min | opened step 6
EVT-0004 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 14 min | opened step 7
EVT-0005 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 13 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Police Station [6 min], Oakwood Apartments [8 min], Magnolia Gardens [9 min], Riverside Condos [8 min]
Engine House No. 1 (fire_station) → Oakwood Apartments [3 min], Eastgate Roundabout [3 min], Lakeview Residences [9 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [6 min], Magnolia Gardens [6 min], Downtown Mall [10 min], Lakeview Residences [11 min]
Oakwood Apartments (residential) → City Central Hospital [8 min], Engine House No. 1 [3 min], Riverside Condos [6 min], Downtown Mall [7 min], Eastgate Roundabout [6 min]
Riverside Condos (residential) → City Central Hospital [8 min], Oakwood Apartments [6 min], Engine House No. 1 [6 min]
Magnolia Gardens (residential) → City Central Hospital [9 min], Central Police Station [6 min], Lakeview Residences [5 min], Downtown Mall [5 min], Eastgate Roundabout [13 min]
Lakeview Residences (residential) → Engine House No. 1 [9 min], Central Police Station [11 min], Magnolia Gardens [5 min], Downtown Mall [3 min], Eastgate Roundabout [10 min]
Downtown Mall (commercial) → Central Police Station [10 min], Oakwood Apartments [7 min], Magnolia Gardens [5 min], Lakeview Residences [3 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [3 min], Magnolia Gardens [13 min], Oakwood Apartments [6 min], Lakeview Residences [10 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → ambulance ambulance_3
Step 8: CALL-0008 → ambulance ?
Step 9: CALL-0009 → Duplicate of EVT-0004

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
There's a fight outside Riverside Condos on Oak Drive. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 4 | police_0 ETA 13 min | opened step 1
EVT-0003 | crime      | Magnolia Gardens               | sev 5 | police_1 ETA 6 min | opened step 6
EVT-0004 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 14 min | opened step 7
EVT-0005 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 13 min | opened step 8
EVT-0006 | medical    | Riverside Condos               | sev 1 | HELD → ambulance_2 | opened step 10

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Police Station [6 min], Oakwood Apartments [8 min], Magnolia Gardens [9 min], Riverside Condos [8 min]
Engine House No. 1 (fire_station) → Oakwood Apartments [3 min], Eastgate Roundabout [3 min], Lakeview Residences [9 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [6 min], Magnolia Gardens [6 min], Downtown Mall [10 min], Lakeview Residences [11 min]
Oakwood Apartments (residential) → City Central Hospital [8 min], Engine House No. 1 [3 min], Riverside Condos [6 min], Downtown Mall [7 min], Eastgate Roundabout [6 min]
Riverside Condos (residential) → City Central Hospital [8 min], Oakwood Apartments [6 min], Engine House No. 1 [6 min]
Magnolia Gardens (residential) → City Central Hospital [9 min], Central Police Station [6 min], Lakeview Residences [5 min], Downtown Mall [5 min], Eastgate Roundabout [13 min]
Lakeview Residences (residential) → Engine House No. 1 [9 min], Central Police Station [11 min], Magnolia Gardens [5 min], Downtown Mall [3 min], Eastgate Roundabout [10 min]
Downtown Mall (commercial) → Central Police Station [10 min], Oakwood Apartments [7 min], Magnolia Gardens [5 min], Lakeview Residences [3 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [3 min], Magnolia Gardens [13 min], Oakwood Apartments [6 min], Lakeview Residences [10 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → ambulance ?
Step 9: CALL-0009 → Duplicate of EVT-0004
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Yeah there's a small fire in a dumpster near Lakeview Residences on River Road. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 4 | police_0 ETA 13 min | opened step 1
EVT-0003 | crime      | Magnolia Gardens               | sev 5 | police_1 ETA 6 min | opened step 6
EVT-0004 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 14 min | opened step 7
EVT-0005 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 13 min | opened step 8
EVT-0006 | medical    | Riverside Condos               | sev 1 | HELD → ambulance_2 | opened step 10

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Magnolia Gardens               | ON_SCENE → EVT-0003
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Police Station [6 min], Oakwood Apartments [8 min], Magnolia Gardens [9 min], Riverside Condos [8 min]
Engine House No. 1 (fire_station) → Oakwood Apartments [3 min], Eastgate Roundabout [3 min], Lakeview Residences [9 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [6 min], Magnolia Gardens [6 min], Downtown Mall [10 min], Lakeview Residences [11 min]
Oakwood Apartments (residential) → City Central Hospital [8 min], Engine House No. 1 [3 min], Riverside Condos [6 min], Downtown Mall [7 min], Eastgate Roundabout [6 min]
Riverside Condos (residential) → City Central Hospital [8 min], Oakwood Apartments [6 min], Engine House No. 1 [6 min]
Magnolia Gardens (residential) → City Central Hospital [9 min], Central Police Station [6 min], Lakeview Residences [5 min], Downtown Mall [5 min], Eastgate Roundabout [13 min]
Lakeview Residences (residential) → Engine House No. 1 [9 min], Central Police Station [11 min], Magnolia Gardens [5 min], Downtown Mall [3 min], Eastgate Roundabout [10 min]
Downtown Mall (commercial) → Central Police Station [10 min], Oakwood Apartments [7 min], Magnolia Gardens [5 min], Lakeview Residences [3 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [3 min], Magnolia Gardens [13 min], Oakwood Apartments [6 min], Lakeview Residences [10 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → Duplicate of EVT-0004
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_2)
Step 11: CALL-0011 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
I just got mugged near Oakwood Apartments! The guy ran towards Park Avenue. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 4 | police_0 ETA 13 min | opened step 1
EVT-0003 | crime      | Magnolia Gardens               | sev 5 | police_1 ETA 6 min | opened step 6
EVT-0004 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 14 min | opened step 7
EVT-0005 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 13 min | opened step 8
EVT-0006 | medical    | Riverside Condos               | sev 1 | HELD → ambulance_2 | opened step 10
EVT-0007 | fire       | Lakeview Residences            | sev 3 | fire_4 ETA 9 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Magnolia Gardens               | ON_SCENE → EVT-0003
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Police Station [6 min], Oakwood Apartments [8 min], Magnolia Gardens [9 min], Riverside Condos [8 min]
Engine House No. 1 (fire_station) → Oakwood Apartments [3 min], Eastgate Roundabout [3 min], Lakeview Residences [9 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [6 min], Magnolia Gardens [6 min], Downtown Mall [10 min], Lakeview Residences [11 min]
Oakwood Apartments (residential) → City Central Hospital [8 min], Engine House No. 1 [3 min], Riverside Condos [6 min], Downtown Mall [7 min], Eastgate Roundabout [6 min]
Riverside Condos (residential) → City Central Hospital [8 min], Oakwood Apartments [6 min], Engine House No. 1 [6 min]
Magnolia Gardens (residential) → City Central Hospital [9 min], Central Police Station [6 min], Lakeview Residences [5 min], Downtown Mall [5 min], Eastgate Roundabout [13 min]
Lakeview Residences (residential) → Engine House No. 1 [9 min], Central Police Station [11 min], Magnolia Gardens [5 min], Downtown Mall [3 min], Eastgate Roundabout [10 min]
Downtown Mall (commercial) → Central Police Station [10 min], Oakwood Apartments [7 min], Magnolia Gardens [5 min], Lakeview Residences [3 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [3 min], Magnolia Gardens [13 min], Oakwood Apartments [6 min], Lakeview Residences [10 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_2)
Step 11: CALL-0011 → Duplicate of EVT-0001
Step 12: CALL-0012 → fire fire_4

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Bad crash on Elm Boulevard! Car flipped over near Downtown Mall. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 4 | police_0 ETA 13 min | opened step 1
EVT-0004 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 14 min | opened step 7
EVT-0005 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 13 min | opened step 8
EVT-0006 | medical    | Riverside Condos               | sev 1 | HELD → ambulance_2 | opened step 10
EVT-0007 | fire       | Lakeview Residences            | sev 3 | fire_4 ETA 9 min | opened step 12
EVT-0008 | crime      | Oakwood Apartments             | sev 4 | HELD → police_1 | opened step 13

=== UNIT STATUS ===
police_0        | police     | Riverside Condos               | ON_SCENE → EVT-0001
police_1        | police     | Magnolia Gardens               | RETURNING → EVT-0003
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Police Station [6 min], Oakwood Apartments [8 min], Magnolia Gardens [9 min], Riverside Condos [8 min]
Engine House No. 1 (fire_station) → Oakwood Apartments [3 min], Eastgate Roundabout [3 min], Lakeview Residences [9 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [6 min], Magnolia Gardens [6 min], Downtown Mall [10 min], Lakeview Residences [11 min]
Oakwood Apartments (residential) → City Central Hospital [8 min], Engine House No. 1 [3 min], Riverside Condos [6 min], Downtown Mall [7 min], Eastgate Roundabout [6 min]
Riverside Condos (residential) → City Central Hospital [8 min], Oakwood Apartments [6 min], Engine House No. 1 [6 min]
Magnolia Gardens (residential) → City Central Hospital [9 min], Central Police Station [6 min], Lakeview Residences [5 min], Downtown Mall [5 min], Eastgate Roundabout [13 min]
Lakeview Residences (residential) → Engine House No. 1 [9 min], Central Police Station [11 min], Magnolia Gardens [5 min], Downtown Mall [3 min], Eastgate Roundabout [10 min]
Downtown Mall (commercial) → Central Police Station [10 min], Oakwood Apartments [7 min], Magnolia Gardens [5 min], Lakeview Residences [3 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [3 min], Magnolia Gardens [13 min], Oakwood Apartments [6 min], Lakeview Residences [10 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0001
Step 12: CALL-0012 → fire fire_4
Step 13: CALL-0013 → HOLD (police, waiting for police_1)

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
There's a break-in happening right now at 573 Pine Lane. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 4 | police_0 ETA 13 min | opened step 1
EVT-0004 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 14 min | opened step 7
EVT-0005 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 13 min | opened step 8
EVT-0006 | medical    | Riverside Condos               | sev 1 | HELD → ambulance_2 | opened step 10
EVT-0007 | fire       | Lakeview Residences            | sev 3 | fire_4 ETA 9 min | opened step 12
EVT-0008 | crime      | Oakwood Apartments             | sev 4 | HELD → police_1 | opened step 13

=== UNIT STATUS ===
police_0        | police     | Riverside Condos               | ON_SCENE → EVT-0001
police_1        | police     | Magnolia Gardens               | RETURNING → EVT-0003
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Police Station [6 min], Oakwood Apartments [8 min], Magnolia Gardens [9 min], Riverside Condos [8 min]
Engine House No. 1 (fire_station) → Oakwood Apartments [3 min], Eastgate Roundabout [3 min], Lakeview Residences [9 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [6 min], Magnolia Gardens [6 min], Downtown Mall [10 min], Lakeview Residences [11 min]
Oakwood Apartments (residential) → City Central Hospital [8 min], Engine House No. 1 [3 min], Riverside Condos [6 min], Downtown Mall [7 min], Eastgate Roundabout [6 min]
Riverside Condos (residential) → City Central Hospital [8 min], Oakwood Apartments [6 min], Engine House No. 1 [6 min]
Magnolia Gardens (residential) → City Central Hospital [9 min], Central Police Station [6 min], Lakeview Residences [5 min], Downtown Mall [5 min], Eastgate Roundabout [13 min]
Lakeview Residences (residential) → Engine House No. 1 [9 min], Central Police Station [11 min], Magnolia Gardens [5 min], Downtown Mall [3 min], Eastgate Roundabout [10 min]
Downtown Mall (commercial) → Central Police Station [10 min], Oakwood Apartments [7 min], Magnolia Gardens [5 min], Lakeview Residences [3 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [3 min], Magnolia Gardens [13 min], Oakwood Apartments [6 min], Lakeview Residences [10 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → fire fire_4
Step 13: CALL-0013 → HOLD (police, waiting for police_1)
Step 14: CALL-0014 → Duplicate of EVT-0004

[Assistant] {"action_type": "hold", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's a break-in happening right now at 196 Oak Lane. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]
Engine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]
Metro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]
Birchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]
Elmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]
Lakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]
Hilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]
Highway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's a fire at 552 Elm Avenue! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Elmwood Terrace                | sev 1 | police_0 ETA 5 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]
Engine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]
Metro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]
Birchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]
Elmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]
Lakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]
Hilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]
Highway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Hi, I think I see some smoke coming from behind Parkside Shopping Center. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Elmwood Terrace                | sev 1 | police_0 ETA 5 min | opened step 1
EVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 10 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]
Engine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]
Metro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]
Birchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]
Elmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]
Lakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]
Hilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]
Highway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → fire fire_5

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
I'd like to report a shoplifter at Elmwood Terrace on Oak Lane. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Elmwood Terrace                | sev 1 | police_0 ETA 5 min | opened step 1
EVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 10 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]
Engine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]
Metro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]
Birchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]
Elmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]
Lakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]
Hilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]
Highway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → fire fire_5
Step 3: CALL-0003 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
There's a break-in happening right now at 379 Oak Lane. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Elmwood Terrace                | sev 1 | police_0 ETA 5 min | opened step 1
EVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 10 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]
Engine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]
Metro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]
Birchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]
Elmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]
Lakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]
Hilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]
Highway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → fire fire_5
Step 3: CALL-0003 → Duplicate of EVT-0002
Step 4: CALL-0004 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Bad crash on Elm Avenue! Car flipped over near Parkside Shopping Center. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Elmwood Terrace                | sev 1 | police_0 ETA 5 min | opened step 1
EVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 10 min | opened step 2
EVT-0003 | crime      | Elmwood Terrace                | sev 4 | police_1 ETA 5 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Elmwood Terrace                | ON_SCENE → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]
Engine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]
Metro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]
Birchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]
Elmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]
Lakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]
Hilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]
Highway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0002
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Hi, I think I see some smoke coming from behind Parkside Shopping Center. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Elmwood Terrace                | sev 1 | police_0 ETA 5 min | opened step 1
EVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 10 min | opened step 2
EVT-0003 | crime      | Elmwood Terrace                | sev 4 | police_1 ETA 5 min | opened step 5
EVT-0004 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 12 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Elmwood Terrace                | ON_SCENE → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]
Engine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]
Metro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]
Birchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]
Elmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]
Lakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]
Hilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]
Highway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → police police_1
Step 6: CALL-0006 → ambulance ambulance_3

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Car accident at Elm Avenue and Oak Drive. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 10 min | opened step 2
EVT-0003 | crime      | Elmwood Terrace                | sev 4 | police_1 ETA 5 min | opened step 5
EVT-0004 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 12 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Elmwood Terrace                | RETURNING → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]
Engine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]
Metro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]
Birchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]
Elmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]
Lakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]
Hilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]
Highway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → police police_1
Step 6: CALL-0006 → ambulance ambulance_3
Step 7: CALL-0007 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 280 Lake Avenue, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 10 min | opened step 2
EVT-0003 | crime      | Elmwood Terrace                | sev 4 | police_1 ETA 5 min | opened step 5
EVT-0004 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 12 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Elmwood Terrace                | RETURNING → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]
Engine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]
Metro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]
Birchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]
Elmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]
Lakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]
Hilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]
Highway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → ambulance ambulance_3
Step 7: CALL-0007 → Duplicate of EVT-0002
Step 8: CALL-0008 → Duplicate of EVT-0004

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Someone fainted at Elmwood Terrace. They're breathing okay now but look really pale. We're on Oak Lane.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 10 min | opened step 2
EVT-0003 | crime      | Elmwood Terrace                | sev 4 | police_1 ETA 5 min | opened step 5
EVT-0004 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 12 min | opened step 6
EVT-0005 | medical    | Birchwood Place                | sev 1 | ambulance_4 ETA 3 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Elmwood Terrace                | ON_SCENE → EVT-0003
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]
Engine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]
Metro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]
Birchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]
Elmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]
Lakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]
Hilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]
Highway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0002
Step 8: CALL-0008 → Duplicate of EVT-0004
Step 9: CALL-0009 → ambulance ambulance_4

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_4", "from_event_id": "EVT-0005", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Multi-car pileup on Elm Avenue near Parkside Shopping Center! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 10 min | opened step 2
EVT-0003 | crime      | Elmwood Terrace                | sev 4 | police_1 ETA 5 min | opened step 5
EVT-0004 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 12 min | opened step 6
EVT-0005 | medical    | Birchwood Place                | sev 1 | UNASSIGNED | opened step 9
EVT-0006 | medical    | Elmwood Terrace                | sev 4 | ambulance_4 ETA 13 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Elmwood Terrace                | ON_SCENE → EVT-0003
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]
Engine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]
Metro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]
Birchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]
Elmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]
Lakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]
Hilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]
Highway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → Duplicate of EVT-0004
Step 9: CALL-0009 → ambulance ambulance_4
Step 10: CALL-0010 → ambulance ?

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}