[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Bad crash on Elm Avenue! Car flipped over near Parkside Shopping Center. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 10 min | opened step 2
EVT-0004 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 12 min | opened step 6
EVT-0005 | medical    | Birchwood Place                | sev 1 | UNASSIGNED | opened step 9
EVT-0006 | medical    | Elmwood Terrace                | sev 4 | ambulance_4 ETA 13 min | opened step 10
EVT-0007 | accident   | Parkside Shopping Center       | sev 3 | HELD → ambulance_3 | opened step 11

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Elmwood Terrace                | RETURNING → EVT-0003
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
fire_5          | fire       | Parkside Shopping Center       | ON_SCENE → EVT-0002
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]
Engine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]
Metro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]
Birchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]
Elmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]
Lakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]
Hilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]
Highway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → ambulance ambulance_4
Step 10: CALL-0010 → ambulance ?
Step 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0007", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
There's a fire at 476 Spring Avenue! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 10 min | opened step 2
EVT-0004 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 12 min | opened step 6
EVT-0005 | medical    | Birchwood Place                | sev 1 | UNASSIGNED | opened step 9
EVT-0006 | medical    | Elmwood Terrace                | sev 4 | ambulance_4 ETA 13 min | opened step 10
EVT-0007 | accident   | Parkside Shopping Center       | sev 3 | HELD → ambulance_3 | opened step 11

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Elmwood Terrace                | RETURNING → EVT-0003
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
fire_5          | fire       | Parkside Shopping Center       | ON_SCENE → EVT-0002
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]
Engine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]
Metro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]
Birchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]
Elmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]
Lakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]
Hilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]
Highway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → ambulance ?
Step 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_3)
Step 12: CALL-0012 → Duplicate of EVT-0007

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Hi, I think I see some smoke coming from behind Hilltop Manor. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0004 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 12 min | opened step 6
EVT-0006 | medical    | Elmwood Terrace                | sev 4 | ambulance_4 ETA 13 min | opened step 10
EVT-0007 | accident   | Parkside Shopping Center       | sev 3 | HELD → ambulance_3 | opened step 11
EVT-0008 | fire       | Lakeview Residences            | sev 2 | fire_6 ETA 16 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
fire_5          | fire       | Parkside Shopping Center       | RETURNING → EVT-0002
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]
Engine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]
Metro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]
Birchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]
Elmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]
Lakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]
Hilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]
Highway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_3)
Step 12: CALL-0012 → Duplicate of EVT-0007
Step 13: CALL-0013 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Hi, I think I see some smoke coming from behind Parkside Shopping Center. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0004 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 12 min | opened step 6
EVT-0006 | medical    | Elmwood Terrace                | sev 4 | ambulance_4 ETA 13 min | opened step 10
EVT-0007 | accident   | Parkside Shopping Center       | sev 3 | HELD → ambulance_3 | opened step 11
EVT-0008 | fire       | Lakeview Residences            | sev 2 | fire_6 ETA 16 min | opened step 13
EVT-0009 | fire       | Hilltop Manor                  | sev 3 | fire_7 ETA 11 min | opened step 14

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
fire_5          | fire       | Parkside Shopping Center       | RETURNING → EVT-0002
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]
Engine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]
Metro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]
Birchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]
Elmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]
Lakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]
Hilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]
Highway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0007
Step 13: CALL-0013 → fire fire_6
Step 14: CALL-0014 → fire fire_7

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_6", "from_event_id": "EVT-0008", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
There's a fight outside Elmwood Terrace on Oak Lane. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0004 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 12 min | opened step 6
EVT-0006 | medical    | Elmwood Terrace                | sev 4 | ambulance_4 ETA 13 min | opened step 10
EVT-0007 | accident   | Parkside Shopping Center       | sev 3 | HELD → ambulance_3 | opened step 11
EVT-0008 | fire       | Lakeview Residences            | sev 2 | UNASSIGNED | opened step 13
EVT-0009 | fire       | Hilltop Manor                  | sev 3 | fire_7 ETA 11 min | opened step 14
EVT-0010 | fire       | Parkside Shopping Center       | sev 5 | fire_6 ETA 10 min | opened step 15

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]
Engine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]
Metro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]
Birchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]
Elmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]
Lakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]
Hilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]
Highway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → fire fire_6
Step 14: CALL-0014 → fire fire_7
Step 15: CALL-0015 → fire ?

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
Pedestrian hit by a truck at Spring Avenue near Parkside Shopping Center. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0004 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 12 min | opened step 6
EVT-0006 | medical    | Elmwood Terrace                | sev 4 | ambulance_4 ETA 13 min | opened step 10
EVT-0007 | accident   | Parkside Shopping Center       | sev 3 | HELD → ambulance_3 | opened step 11
EVT-0008 | fire       | Lakeview Residences            | sev 2 | UNASSIGNED | opened step 13
EVT-0009 | fire       | Hilltop Manor                  | sev 3 | fire_7 ETA 11 min | opened step 14
EVT-0010 | fire       | Parkside Shopping Center       | sev 5 | fire_6 ETA 10 min | opened step 15
EVT-0011 | crime      | Elmwood Terrace                | sev 3 | police_0 ETA 5 min | opened step 16

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0011
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]
Engine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]
Metro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]
Birchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]
Elmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]
Lakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]
Hilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]
Highway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → fire fire_7
Step 15: CALL-0015 → fire ?
Step 16: CALL-0016 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
There's a man having chest pains at 307 Lake Avenue. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0004 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 12 min | opened step 6
EVT-0006 | medical    | Elmwood Terrace                | sev 4 | ambulance_4 ETA 13 min | opened step 10
EVT-0007 | accident   | Parkside Shopping Center       | sev 3 | HELD → ambulance_3 | opened step 11
EVT-0009 | fire       | Hilltop Manor                  | sev 3 | fire_7 ETA 11 min | opened step 14
EVT-0010 | fire       | Parkside Shopping Center       | sev 5 | fire_6 ETA 10 min | opened step 15
EVT-0011 | crime      | Elmwood Terrace                | sev 3 | police_0 ETA 5 min | opened step 16

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0011
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]
Engine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]
Metro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]
Birchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]
Elmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]
Lakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]
Hilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]
Highway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → fire ?
Step 16: CALL-0016 → police police_0
Step 17: CALL-0017 → Duplicate of EVT-0004

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
Car accident at Oak Drive and Spring Avenue. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0004 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 12 min | opened step 6
EVT-0006 | medical    | Elmwood Terrace                | sev 4 | ambulance_4 ETA 13 min | opened step 10
EVT-0007 | accident   | Parkside Shopping Center       | sev 3 | HELD → ambulance_3 | opened step 11
EVT-0009 | fire       | Hilltop Manor                  | sev 3 | fire_7 ETA 11 min | opened step 14
EVT-0010 | fire       | Parkside Shopping Center       | sev 5 | fire_6 ETA 10 min | opened step 15
EVT-0011 | crime      | Elmwood Terrace                | sev 3 | police_0 ETA 5 min | opened step 16
EVT-0012 | medical    | Birchwood Place                | sev 4 | HELD → ambulance_3 | opened step 18

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0011
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]
Engine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]
Metro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]
Birchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]
Elmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]
Lakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]
Hilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]
Highway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → police police_0
Step 17: CALL-0017 → Duplicate of EVT-0004
Step 18: CALL-0018 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_4", "from_event_id": "EVT-0006", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
Pedestrian hit by a truck at Maple Lane near Elmwood Terrace. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0007 | accident   | Parkside Shopping Center       | sev 3 | HELD → ambulance_3 | opened step 11
EVT-0009 | fire       | Hilltop Manor                  | sev 3 | fire_7 ETA 11 min | opened step 14
EVT-0010 | fire       | Parkside Shopping Center       | sev 5 | fire_6 ETA 10 min | opened step 15
EVT-0011 | crime      | Elmwood Terrace                | sev 3 | police_0 ETA 5 min | opened step 16
EVT-0012 | medical    | Birchwood Place                | sev 4 | HELD → ambulance_3 | opened step 18
EVT-0013 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 7 min | opened step 19

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0011
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Parkside Shopping Center       | RETURNING → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0013
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]
Engine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]
Metro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]
Birchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]
Elmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]
Lakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]
Hilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]
Highway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → Duplicate of EVT-0004
Step 18: CALL-0018 → HOLD (ambulance, waiting for ambulance_3)
Step 19: CALL-0019 → ambulance ?

[Assistant] {"action_type": "hold", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's a fire at 473 Spring Avenue! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [4 min], Central Crossroads [4 min], Northside Junction [5 min], Willow Creek Homes [7 min], Pinecrest Homes [10 min], Riverside Market [4 min]
Central Fire Station (fire_station) → Downtown Mall [3 min], Pinecrest Homes [2 min], Central Crossroads [6 min], Metro Police HQ [7 min], Magnolia Gardens [6 min], Willow Creek Homes [11 min]
Metro Police HQ (police_station) → Riverside General Hospital [4 min], Willow Creek Homes [4 min], Central Crossroads [4 min], Central Fire Station [7 min]
Magnolia Gardens (residential) → Pinecrest Homes [4 min], Central Crossroads [8 min], Central Fire Station [6 min], Downtown Mall [8 min], Northside Junction [10 min]
Willow Creek Homes (residential) → Metro Police HQ [4 min], Riverside General Hospital [7 min], Central Crossroads [9 min], Central Fire Station [11 min], Pinecrest Homes [11 min]
Pinecrest Homes (residential) → Central Fire Station [2 min], Magnolia Gardens [4 min], Willow Creek Homes [11 min], Downtown Mall [4 min], Central Crossroads [6 min], Riverside General Hospital [10 min]
Downtown Mall (commercial) → Central Fire Station [3 min], Magnolia Gardens [8 min], Pinecrest Homes [4 min], Central Crossroads [7 min], Riverside Market [16 min]
Riverside Market (commercial) → Northside Junction [1 min], Riverside General Hospital [4 min], Downtown Mall [16 min]
Northside Junction (road_junction) → Riverside General Hospital [5 min], Riverside Market [1 min], Central Crossroads [9 min], Magnolia Gardens [10 min]
Central Crossroads (road_junction) → Riverside General Hospital [4 min], Central Fire Station [6 min], Metro Police HQ [4 min], Magnolia Gardens [8 min], Willow Creek Homes [9 min], Pinecrest Homes [6 min], Downtown Mall [7 min], Northside Junction [9 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Fender bender on Sunset Road near Willow Creek Homes. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 1 | fire_4 ETA 14 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [4 min], Central Crossroads [4 min], Northside Junction [5 min], Willow Creek Homes [7 min], Pinecrest Homes [10 min], Riverside Market [4 min]
Central Fire Station (fire_station) → Downtown Mall [3 min], Pinecrest Homes [2 min], Central Crossroads [6 min], Metro Police HQ [7 min], Magnolia Gardens [6 min], Willow Creek Homes [11 min]
Metro Police HQ (police_station) → Riverside General Hospital [4 min], Willow Creek Homes [4 min], Central Crossroads [4 min], Central Fire Station [7 min]
Magnolia Gardens (residential) → Pinecrest Homes [4 min], Central Crossroads [8 min], Central Fire Station [6 min], Downtown Mall [8 min], Northside Junction [10 min]
Willow Creek Homes (residential) → Metro Police HQ [4 min], Riverside General Hospital [7 min], Central Crossroads [9 min], Central Fire Station [11 min], Pinecrest Homes [11 min]
Pinecrest Homes (residential) → Central Fire Station [2 min], Magnolia Gardens [4 min], Willow Creek Homes [11 min], Downtown Mall [4 min], Central Crossroads [6 min], Riverside General Hospital [10 min]
Downtown Mall (commercial) → Central Fire Station [3 min], Magnolia Gardens [8 min], Pinecrest Homes [4 min], Central Crossroads [7 min], Riverside Market [16 min]
Riverside Market (commercial) → Northside Junction [1 min], Riverside General Hospital [4 min], Downtown Mall [16 min]
Northside Junction (road_junction) → Riverside General Hospital [5 min], Riverside Market [1 min], Central Crossroads [9 min], Magnolia Gardens [10 min]
Central Crossroads (road_junction) → Riverside General Hospital [4 min], Central Fire Station [6 min], Metro Police HQ [4 min], Magnolia Gardens [8 min], Willow Creek Homes [9 min], Pinecrest Homes [6 min], Downtown Mall [7 min], Northside Junction [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Car accident at Sunset Road and Maple Lane. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 1 | fire_4 ETA 14 min | opened step 1
EVT-0002 | accident   | Willow Creek Homes             | sev 3 | ambulance_2 ETA 6 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [4 min], Central Crossroads [4 min], Northside Junction [5 min], Willow Creek Homes [7 min], Pinecrest Homes [10 min], Riverside Market [4 min]
Central Fire Station (fire_station) → Downtown Mall [3 min], Pinecrest Homes [2 min], Central Crossroads [6 min], Metro Police HQ [7 min], Magnolia Gardens [6 min], Willow Creek Homes [11 min]
Metro Police HQ (police_station) → Riverside General Hospital [4 min], Willow Creek Homes [4 min], Central Crossroads [4 min], Central Fire Station [7 min]
Magnolia Gardens (residential) → Pinecrest Homes [4 min], Central Crossroads [8 min], Central Fire Station [6 min], Downtown Mall [8 min], Northside Junction [10 min]
Willow Creek Homes (residential) → Metro Police HQ [4 min], Riverside General Hospital [7 min], Central Crossroads [9 min], Central Fire Station [11 min], Pinecrest Homes [11 min]
Pinecrest Homes (residential) → Central Fire Station [2 min], Magnolia Gardens [4 min], Willow Creek Homes [11 min], Downtown Mall [4 min], Central Crossroads [6 min], Riverside General Hospital [10 min]
Downtown Mall (commercial) → Central Fire Station [3 min], Magnolia Gardens [8 min], Pinecrest Homes [4 min], Central Crossroads [7 min], Riverside Market [16 min]
Riverside Market (commercial) → Northside Junction [1 min], Riverside General Hospital [4 min], Downtown Mall [16 min]
Northside Junction (road_junction) → Riverside General Hospital [5 min], Riverside Market [1 min], Central Crossroads [9 min], Magnolia Gardens [10 min]
Central Crossroads (road_junction) → Riverside General Hospital [4 min], Central Fire Station [6 min], Metro Police HQ [4 min], Magnolia Gardens [8 min], Willow Creek Homes [9 min], Pinecrest Homes [6 min], Downtown Mall [7 min], Northside Junction [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4
Step 2: CALL-0002 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
I just got mugged near Magnolia Gardens! The guy ran towards Lake Avenue. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 1 | fire_4 ETA 14 min | opened step 1
EVT-0002 | accident   | Willow Creek Homes             | sev 3 | ambulance_2 ETA 6 min | opened step 2
EVT-0003 | accident   | Willow Creek Homes             | sev 5 | ambulance_3 ETA 6 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [4 min], Central Crossroads [4 min], Northside Junction [5 min], Willow Creek Homes [7 min], Pinecrest Homes [10 min], Riverside Market [4 min]
Central Fire Station (fire_station) → Downtown Mall [3 min], Pinecrest Homes [2 min], Central Crossroads [6 min], Metro Police HQ [7 min], Magnolia Gardens [6 min], Willow Creek Homes [11 min]
Metro Police HQ (police_station) → Riverside General Hospital [4 min], Willow Creek Homes [4 min], Central Crossroads [4 min], Central Fire Station [7 min]
Magnolia Gardens (residential) → Pinecrest Homes [4 min], Central Crossroads [8 min], Central Fire Station [6 min], Downtown Mall [8 min], Northside Junction [10 min]
Willow Creek Homes (residential) → Metro Police HQ [4 min], Riverside General Hospital [7 min], Central Crossroads [9 min], Central Fire Station [11 min], Pinecrest Homes [11 min]
Pinecrest Homes (residential) → Central Fire Station [2 min], Magnolia Gardens [4 min], Willow Creek Homes [11 min], Downtown Mall [4 min], Central Crossroads [6 min], Riverside General Hospital [10 min]
Downtown Mall (commercial) → Central Fire Station [3 min], Magnolia Gardens [8 min], Pinecrest Homes [4 min], Central Crossroads [7 min], Riverside Market [16 min]
Riverside Market (commercial) → Northside Junction [1 min], Riverside General Hospital [4 min], Downtown Mall [16 min]
Northside Junction (road_junction) → Riverside General Hospital [5 min], Riverside Market [1 min], Central Crossroads [9 min], Magnolia Gardens [10 min]
Central Crossroads (road_junction) → Riverside General Hospital [4 min], Central Fire Station [6 min], Metro Police HQ [4 min], Magnolia Gardens [8 min], Willow Creek Homes [9 min], Pinecrest Homes [6 min], Downtown Mall [7 min], Northside Junction [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4
Step 2: CALL-0002 → ambulance ambulance_2
Step 3: CALL-0003 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
There's been some kind of mass incident at Magnolia Gardens — multiple people down, some not moving. We need everything, Maple Road entrance.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 1 | fire_4 ETA 14 min | opened step 1
EVT-0002 | accident   | Willow Creek Homes             | sev 3 | ambulance_2 ETA 6 min | opened step 2
EVT-0003 | accident   | Willow Creek Homes             | sev 5 | ambulance_3 ETA 6 min | opened step 3
EVT-0004 | crime      | Magnolia Gardens               | sev 2 | police_0 ETA 11 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [4 min], Central Crossroads [4 min], Northside Junction [5 min], Willow Creek Homes [7 min], Pinecrest Homes [10 min], Riverside Market [4 min]
Central Fire Station (fire_station) → Downtown Mall [3 min], Pinecrest Homes [2 min], Central Crossroads [6 min], Metro Police HQ [7 min], Magnolia Gardens [6 min], Willow Creek Homes [11 min]
Metro Police HQ (police_station) → Riverside General Hospital [4 min], Willow Creek Homes [4 min], Central Crossroads [4 min], Central Fire Station [7 min]
Magnolia Gardens (residential) → Pinecrest Homes [4 min], Central Crossroads [8 min], Central Fire Station [6 min], Downtown Mall [8 min], Northside Junction [10 min]
Willow Creek Homes (residential) → Metro Police HQ [4 min], Riverside General Hospital [7 min], Central Crossroads [9 min], Central Fire Station [11 min], Pinecrest Homes [11 min]
Pinecrest Homes (residential) → Central Fire Station [2 min], Magnolia Gardens [4 min], Willow Creek Homes [11 min], Downtown Mall [4 min], Central Crossroads [6 min], Riverside General Hospital [10 min]
Downtown Mall (commercial) → Central Fire Station [3 min], Magnolia Gardens [8 min], Pinecrest Homes [4 min], Central Crossroads [7 min], Riverside Market [16 min]
Riverside Market (commercial) → Northside Junction [1 min], Riverside General Hospital [4 min], Downtown Mall [16 min]
Northside Junction (road_junction) → Riverside General Hospital [5 min], Riverside Market [1 min], Central Crossroads [9 min], Magnolia Gardens [10 min]
Central Crossroads (road_junction) → Riverside General Hospital [4 min], Central Fire Station [6 min], Metro Police HQ [4 min], Magnolia Gardens [8 min], Willow Creek Homes [9 min], Pinecrest Homes [6 min], Downtown Mall [7 min], Northside Junction [9 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_2
Step 3: CALL-0003 → ambulance ambulance_3
Step 4: CALL-0004 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_2", "from_event_id": "EVT-0002", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
A cyclist got hit by a car near Magnolia Gardens. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 1 | fire_4 ETA 14 min | opened step 1
EVT-0002 | accident   | Willow Creek Homes             | sev 3 | UNASSIGNED | opened step 2
EVT-0003 | accident   | Willow Creek Homes             | sev 5 | ambulance_3 ETA 6 min | opened step 3
EVT-0004 | crime      | Magnolia Gardens               | sev 2 | police_0 ETA 11 min | opened step 4
EVT-0005 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 11 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [4 min], Central Crossroads [4 min], Northside Junction [5 min], Willow Creek Homes [7 min], Pinecrest Homes [10 min], Riverside Market [4 min]
Central Fire Station (fire_station) → Downtown Mall [3 min], Pinecrest Homes [2 min], Central Crossroads [6 min], Metro Police HQ [7 min], Magnolia Gardens [6 min], Willow Creek Homes [11 min]
Metro Police HQ (police_station) → Riverside General Hospital [4 min], Willow Creek Homes [4 min], Central Crossroads [4 min], Central Fire Station [7 min]
Magnolia Gardens (residential) → Pinecrest Homes [4 min], Central Crossroads [8 min], Central Fire Station [6 min], Downtown Mall [8 min], Northside Junction [10 min]
Willow Creek Homes (residential) → Metro Police HQ [4 min], Riverside General Hospital [7 min], Central Crossroads [9 min], Central Fire Station [11 min], Pinecrest Homes [11 min]
Pinecrest Homes (residential) → Central Fire Station [2 min], Magnolia Gardens [4 min], Willow Creek Homes [11 min], Downtown Mall [4 min], Central Crossroads [6 min], Riverside General Hospital [10 min]
Downtown Mall (commercial) → Central Fire Station [3 min], Magnolia Gardens [8 min], Pinecrest Homes [4 min], Central Crossroads [7 min], Riverside Market [16 min]
Riverside Market (commercial) → Northside Junction [1 min], Riverside General Hospital [4 min], Downtown Mall [16 min]
Northside Junction (road_junction) → Riverside General Hospital [5 min], Riverside Market [1 min], Central Crossroads [9 min], Magnolia Gardens [10 min]
Central Crossroads (road_junction) → Riverside General Hospital [4 min], Central Fire Station [6 min], Metro Police HQ [4 min], Magnolia Gardens [8 min], Willow Creek Homes [9 min], Pinecrest Homes [6 min], Downtown Mall [7 min], Northside Junction [9 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ambulance_3
Step 4: CALL-0004 → police police_0
Step 5: CALL-0005 → ambulance ?

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Someone's not breathing at Downtown Mall! A bystander is doing CPR. Please send an ambulance to Spring Avenue immediately!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 1 | fire_4 ETA 14 min | opened step 1
EVT-0003 | accident   | Willow Creek Homes             | sev 5 | ambulance_3 ETA 6 min | opened step 3
EVT-0004 | crime      | Magnolia Gardens               | sev 2 | police_0 ETA 11 min | opened step 4
EVT-0005 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 11 min | opened step 5
EVT-0006 | accident   | Magnolia Gardens               | sev 2 | HELD → ambulance_3 | opened step 6

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [4 min], Central Crossroads [4 min], Northside Junction [5 min], Willow Creek Homes [7 min], Pinecrest Homes [10 min], Riverside Market [4 min]
Central Fire Station (fire_station) → Downtown Mall [3 min], Pinecrest Homes [2 min], Central Crossroads [6 min], Metro Police HQ [7 min], Magnolia Gardens [6 min], Willow Creek Homes [11 min]
Metro Police HQ (police_station) → Riverside General Hospital [4 min], Willow Creek Homes [4 min], Central Crossroads [4 min], Central Fire Station [7 min]
Magnolia Gardens (residential) → Pinecrest Homes [4 min], Central Crossroads [8 min], Central Fire Station [6 min], Downtown Mall [8 min], Northside Junction [10 min]
Willow Creek Homes (residential) → Metro Police HQ [4 min], Riverside General Hospital [7 min], Central Crossroads [9 min], Central Fire Station [11 min], Pinecrest Homes [11 min]
Pinecrest Homes (residential) → Central Fire Station [2 min], Magnolia Gardens [4 min], Willow Creek Homes [11 min], Downtown Mall [4 min], Central Crossroads [6 min], Riverside General Hospital [10 min]
Downtown Mall (commercial) → Central Fire Station [3 min], Magnolia Gardens [8 min], Pinecrest Homes [4 min], Central Crossroads [7 min], Riverside Market [16 min]
Riverside Market (commercial) → Northside Junction [1 min], Riverside General Hospital [4 min], Downtown Mall [16 min]
Northside Junction (road_junction) → Riverside General Hospital [5 min], Riverside Market [1 min], Central Crossroads [9 min], Magnolia Gardens [10 min]
Central Crossroads (road_junction) → Riverside General Hospital [4 min], Central Fire Station [6 min], Metro Police HQ [4 min], Magnolia Gardens [8 min], Willow Creek Homes [9 min], Pinecrest Homes [6 min], Downtown Mall [7 min], Northside Junction [9 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → police police_0
Step 5: CALL-0005 → ambulance ?
Step 6: CALL-0006 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "hold", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Car accident at Lake Avenue and Sunset Road. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 1 | fire_4 ETA 14 min | opened step 1
EVT-0003 | accident   | Willow Creek Homes             | sev 5 | ambulance_3 ETA 6 min | opened step 3
EVT-0004 | crime      | Magnolia Gardens               | sev 2 | police_0 ETA 11 min | opened step 4
EVT-0005 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 11 min | opened step 5
EVT-0006 | accident   | Magnolia Gardens               | sev 2 | HELD → ambulance_3 | opened step 6
EVT-0007 | medical    | Downtown Mall                  | sev 5 | HELD → ambulance_3 | opened step 7

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [4 min], Central Crossroads [4 min], Northside Junction [5 min], Willow Creek Homes [7 min], Pinecrest Homes [10 min], Riverside Market [4 min]
Central Fire Station (fire_station) → Downtown Mall [3 min], Pinecrest Homes [2 min], Central Crossroads [6 min], Metro Police HQ [7 min], Magnolia Gardens [6 min], Willow Creek Homes [11 min]
Metro Police HQ (police_station) → Riverside General Hospital [4 min], Willow Creek Homes [4 min], Central Crossroads [4 min], Central Fire Station [7 min]
Magnolia Gardens (residential) → Pinecrest Homes [4 min], Central Crossroads [8 min], Central Fire Station [6 min], Downtown Mall [8 min], Northside Junction [10 min]
Willow Creek Homes (residential) → Metro Police HQ [4 min], Riverside General Hospital [7 min], Central Crossroads [9 min], Central Fire Station [11 min], Pinecrest Homes [11 min]
Pinecrest Homes (residential) → Central Fire Station [2 min], Magnolia Gardens [4 min], Willow Creek Homes [11 min], Downtown Mall [4 min], Central Crossroads [6 min], Riverside General Hospital [10 min]
Downtown Mall (commercial) → Central Fire Station [3 min], Magnolia Gardens [8 min], Pinecrest Homes [4 min], Central Crossroads [7 min], Riverside Market [16 min]
Riverside Market (commercial) → Northside Junction [1 min], Riverside General Hospital [4 min], Downtown Mall [16 min]
Northside Junction (road_junction) → Riverside General Hospital [5 min], Riverside Market [1 min], Central Crossroads [9 min], Magnolia Gardens [10 min]
Central Crossroads (road_junction) → Riverside General Hospital [4 min], Central Fire Station [6 min], Metro Police HQ [4 min], Magnolia Gardens [8 min], Willow Creek Homes [9 min], Pinecrest Homes [6 min], Downtown Mall [7 min], Northside Junction [9 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → ambulance ?
Step 6: CALL-0006 → HOLD (ambulance, waiting for ambulance_3)
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Oh god, the whole kitchen is on fire at 541 Maple Road! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 1 | fire_4 ETA 14 min | opened step 1
EVT-0003 | accident   | Willow Creek Homes             | sev 5 | ambulance_3 ETA 6 min | opened step 3
EVT-0004 | crime      | Magnolia Gardens               | sev 2 | police_0 ETA 11 min | opened step 4
EVT-0005 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 11 min | opened step 5
EVT-0006 | accident   | Magnolia Gardens               | sev 2 | HELD → ambulance_3 | opened step 6
EVT-0007 | medical    | Downtown Mall                  | sev 5 | HELD → ambulance_3 | opened step 7
EVT-0008 | accident   | Pinecrest Homes                | sev 3 | HELD → ambulance_3 | opened step 8

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | Willow Creek Homes             | ON_SCENE → EVT-0003
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [4 min], Central Crossroads [4 min], Northside Junction [5 min], Willow Creek Homes [7 min], Pinecrest Homes [10 min], Riverside Market [4 min]
Central Fire Station (fire_station) → Downtown Mall [3 min], Pinecrest Homes [2 min], Central Crossroads [6 min], Metro Police HQ [7 min], Magnolia Gardens [6 min], Willow Creek Homes [11 min]
Metro Police HQ (police_station) → Riverside General Hospital [4 min], Willow Creek Homes [4 min], Central Crossroads [4 min], Central Fire Station [7 min]
Magnolia Gardens (residential) → Pinecrest Homes [4 min], Central Crossroads [8 min], Central Fire Station [6 min], Downtown Mall [8 min], Northside Junction [10 min]
Willow Creek Homes (residential) → Metro Police HQ [4 min], Riverside General Hospital [7 min], Central Crossroads [9 min], Central Fire Station [11 min], Pinecrest Homes [11 min]
Pinecrest Homes (residential) → Central Fire Station [2 min], Magnolia Gardens [4 min], Willow Creek Homes [11 min], Downtown Mall [4 min], Central Crossroads [6 min], Riverside General Hospital [10 min]
Downtown Mall (commercial) → Central Fire Station [3 min], Magnolia Gardens [8 min], Pinecrest Homes [4 min], Central Crossroads [7 min], Riverside Market [16 min]
Riverside Market (commercial) → Northside Junction [1 min], Riverside General Hospital [4 min], Downtown Mall [16 min]
Northside Junction (road_junction) → Riverside General Hospital [5 min], Riverside Market [1 min], Central Crossroads [9 min], Magnolia Gardens [10 min]
Central Crossroads (road_junction) → Riverside General Hospital [4 min], Central Fire Station [6 min], Metro Police HQ [4 min], Magnolia Gardens [8 min], Willow Creek Homes [9 min], Pinecrest Homes [6 min], Downtown Mall [7 min], Northside Junction [9 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → HOLD (ambulance, waiting for ambulance_3)
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_3)
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Active shooter at Downtown Mall! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 1 | fire_4 ETA 14 min | opened step 1
EVT-0003 | accident   | Willow Creek Homes             | sev 5 | ambulance_3 ETA 6 min | opened step 3
EVT-0004 | crime      | Magnolia Gardens               | sev 2 | police_0 ETA 11 min | opened step 4
EVT-0005 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 11 min | opened step 5
EVT-0006 | accident   | Magnolia Gardens               | sev 2 | HELD → ambulance_3 | opened step 6
EVT-0007 | medical    | Downtown Mall                  | sev 5 | HELD → ambulance_3 | opened step 7
EVT-0008 | accident   | Pinecrest Homes                | sev 3 | HELD → ambulance_3 | opened step 8
EVT-0009 | fire       | Magnolia Gardens               | sev 5 | fire_5 ETA 5 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | Willow Creek Homes             | ON_SCENE → EVT-0003
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0009

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [4 min], Central Crossroads [4 min], Northside Junction [5 min], Willow Creek Homes [7 min], Pinecrest Homes [10 min], Riverside Market [4 min]
Central Fire Station (fire_station) → Downtown Mall [3 min], Pinecrest Homes [2 min], Central Crossroads [6 min], Metro Police HQ [7 min], Magnolia Gardens [6 min], Willow Creek Homes [11 min]
Metro Police HQ (police_station) → Riverside General Hospital [4 min], Willow Creek Homes [4 min], Central Crossroads [4 min], Central Fire Station [7 min]
Magnolia Gardens (residential) → Pinecrest Homes [4 min], Central Crossroads [8 min], Central Fire Station [6 min], Downtown Mall [8 min], Northside Junction [10 min]
Willow Creek Homes (residential) → Metro Police HQ [4 min], Riverside General Hospital [7 min], Central Crossroads [9 min], Central Fire Station [11 min], Pinecrest Homes [11 min]
Pinecrest Homes (residential) → Central Fire Station [2 min], Magnolia Gardens [4 min], Willow Creek Homes [11 min], Downtown Mall [4 min], Central Crossroads [6 min], Riverside General Hospital [10 min]
Downtown Mall (commercial) → Central Fire Station [3 min], Magnolia Gardens [8 min], Pinecrest Homes [4 min], Central Crossroads [7 min], Riverside Market [16 min]
Riverside Market (commercial) → Northside Junction [1 min], Riverside General Hospital [4 min], Downtown Mall [16 min]
Northside Junction (road_junction) → Riverside General Hospital [5 min], Riverside Market [1 min], Central Crossroads [9 min], Magnolia Gardens [10 min]
Central Crossroads (road_junction) → Riverside General Hospital [4 min], Central Fire Station [6 min], Metro Police HQ [4 min], Magnolia Gardens [8 min], Willow Creek Homes [9 min], Pinecrest Homes [6 min], Downtown Mall [7 min], Northside Junction [9 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_3)
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)
Step 9: CALL-0009 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's a break-in happening right now at 695 Main Avenue. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Condos [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [7 min], Downtown Precinct [8 min], Willow Creek Homes [9 min], Birchwood Place [9 min]
Engine House No. 1 (fire_station) → Central Crossroads [4 min], Willow Creek Homes [7 min], Downtown Precinct [9 min], Birchwood Place [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [9 min], Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Riverside Condos [5 min], Central Crossroads [5 min]
Riverside Condos (residential) → St. Mary's Medical Center [3 min], Downtown Precinct [5 min], Oak Avenue Shops [2 min], Willow Creek Homes [6 min], Central Crossroads [12 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [7 min], Birchwood Place [6 min]
Birchwood Place (residential) → Engine House No. 1 [9 min], Spring Meadow Estates [6 min], Willow Creek Homes [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [9 min], Central Crossroads [11 min]
Willow Creek Homes (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [7 min], Downtown Precinct [4 min], Riverside Condos [6 min], Birchwood Place [7 min], Central Crossroads [6 min], Oak Avenue Shops [4 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [3 min], Downtown Precinct [4 min], Riverside Condos [2 min], Birchwood Place [7 min], Willow Creek Homes [4 min], Central Crossroads [10 min]
Central Crossroads (road_junction) → Engine House No. 1 [4 min], Riverside Condos [12 min], Birchwood Place [11 min], Willow Creek Homes [6 min], Downtown Precinct [5 min], Oak Avenue Shops [10 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Active shooter at Spring Meadow Estates! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 14 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Condos [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [7 min], Downtown Precinct [8 min], Willow Creek Homes [9 min], Birchwood Place [9 min]
Engine House No. 1 (fire_station) → Central Crossroads [4 min], Willow Creek Homes [7 min], Downtown Precinct [9 min], Birchwood Place [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [9 min], Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Riverside Condos [5 min], Central Crossroads [5 min]
Riverside Condos (residential) → St. Mary's Medical Center [3 min], Downtown Precinct [5 min], Oak Avenue Shops [2 min], Willow Creek Homes [6 min], Central Crossroads [12 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [7 min], Birchwood Place [6 min]
Birchwood Place (residential) → Engine House No. 1 [9 min], Spring Meadow Estates [6 min], Willow Creek Homes [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [9 min], Central Crossroads [11 min]
Willow Creek Homes (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [7 min], Downtown Precinct [4 min], Riverside Condos [6 min], Birchwood Place [7 min], Central Crossroads [6 min], Oak Avenue Shops [4 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [3 min], Downtown Precinct [4 min], Riverside Condos [2 min], Birchwood Place [7 min], Willow Creek Homes [4 min], Central Crossroads [10 min]
Central Crossroads (road_junction) → Engine House No. 1 [4 min], Riverside Condos [12 min], Birchwood Place [11 min], Willow Creek Homes [6 min], Downtown Precinct [5 min], Oak Avenue Shops [10 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's a fight outside Spring Meadow Estates on Main Avenue. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 14 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Condos [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [7 min], Downtown Precinct [8 min], Willow Creek Homes [9 min], Birchwood Place [9 min]
Engine House No. 1 (fire_station) → Central Crossroads [4 min], Willow Creek Homes [7 min], Downtown Precinct [9 min], Birchwood Place [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [9 min], Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Riverside Condos [5 min], Central Crossroads [5 min]
Riverside Condos (residential) → St. Mary's Medical Center [3 min], Downtown Precinct [5 min], Oak Avenue Shops [2 min], Willow Creek Homes [6 min], Central Crossroads [12 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [7 min], Birchwood Place [6 min]
Birchwood Place (residential) → Engine House No. 1 [9 min], Spring Meadow Estates [6 min], Willow Creek Homes [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [9 min], Central Crossroads [11 min]
Willow Creek Homes (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [7 min], Downtown Precinct [4 min], Riverside Condos [6 min], Birchwood Place [7 min], Central Crossroads [6 min], Oak Avenue Shops [4 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [3 min], Downtown Precinct [4 min], Riverside Condos [2 min], Birchwood Place [7 min], Willow Creek Homes [4 min], Central Crossroads [10 min]
Central Crossroads (road_junction) → Engine House No. 1 [4 min], Riverside Condos [12 min], Birchwood Place [11 min], Willow Creek Homes [6 min], Downtown Precinct [5 min], Oak Avenue Shops [10 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Building's on fire on First Lane near Birchwood Place! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 14 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Condos [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [7 min], Downtown Precinct [8 min], Willow Creek Homes [9 min], Birchwood Place [9 min]
Engine House No. 1 (fire_station) → Central Crossroads [4 min], Willow Creek Homes [7 min], Downtown Precinct [9 min], Birchwood Place [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [9 min], Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Riverside Condos [5 min], Central Crossroads [5 min]
Riverside Condos (residential) → St. Mary's Medical Center [3 min], Downtown Precinct [5 min], Oak Avenue Shops [2 min], Willow Creek Homes [6 min], Central Crossroads [12 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [7 min], Birchwood Place [6 min]
Birchwood Place (residential) → Engine House No. 1 [9 min], Spring Meadow Estates [6 min], Willow Creek Homes [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [9 min], Central Crossroads [11 min]
Willow Creek Homes (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [7 min], Downtown Precinct [4 min], Riverside Condos [6 min], Birchwood Place [7 min], Central Crossroads [6 min], Oak Avenue Shops [4 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [3 min], Downtown Precinct [4 min], Riverside Condos [2 min], Birchwood Place [7 min], Willow Creek Homes [4 min], Central Crossroads [10 min]
Central Crossroads (road_junction) → Engine House No. 1 [4 min], Riverside Condos [12 min], Birchwood Place [11 min], Willow Creek Homes [6 min], Downtown Precinct [5 min], Oak Avenue Shops [10 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Yeah there's a small fire in a dumpster near Spring Meadow Estates on Main Avenue. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 14 min | opened step 1
EVT-0002 | fire       | Birchwood Place                | sev 4 | fire_4 ETA 9 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Condos [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [7 min], Downtown Precinct [8 min], Willow Creek Homes [9 min], Birchwood Place [9 min]
Engine House No. 1 (fire_station) → Central Crossroads [4 min], Willow Creek Homes [7 min], Downtown Precinct [9 min], Birchwood Place [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [9 min], Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Riverside Condos [5 min], Central Crossroads [5 min]
Riverside Condos (residential) → St. Mary's Medical Center [3 min], Downtown Precinct [5 min], Oak Avenue Shops [2 min], Willow Creek Homes [6 min], Central Crossroads [12 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [7 min], Birchwood Place [6 min]
Birchwood Place (residential) → Engine House No. 1 [9 min], Spring Meadow Estates [6 min], Willow Creek Homes [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [9 min], Central Crossroads [11 min]
Willow Creek Homes (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [7 min], Downtown Precinct [4 min], Riverside Condos [6 min], Birchwood Place [7 min], Central Crossroads [6 min], Oak Avenue Shops [4 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [3 min], Downtown Precinct [4 min], Riverside Condos [2 min], Birchwood Place [7 min], Willow Creek Homes [4 min], Central Crossroads [10 min]
Central Crossroads (road_junction) → Engine House No. 1 [4 min], Riverside Condos [12 min], Birchwood Place [11 min], Willow Creek Homes [6 min], Downtown Precinct [5 min], Oak Avenue Shops [10 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → fire fire_4

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Yeah there's a small fire in a dumpster near Birchwood Place on First Lane. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 14 min | opened step 1
EVT-0002 | fire       | Birchwood Place                | sev 4 | fire_4 ETA 9 min | opened step 4
EVT-0003 | fire       | Spring Meadow Estates          | sev 1 | fire_5 ETA 14 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Condos [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [7 min], Downtown Precinct [8 min], Willow Creek Homes [9 min], Birchwood Place [9 min]
Engine House No. 1 (fire_station) → Central Crossroads [4 min], Willow Creek Homes [7 min], Downtown Precinct [9 min], Birchwood Place [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [9 min], Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Riverside Condos [5 min], Central Crossroads [5 min]
Riverside Condos (residential) → St. Mary's Medical Center [3 min], Downtown Precinct [5 min], Oak Avenue Shops [2 min], Willow Creek Homes [6 min], Central Crossroads [12 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [7 min], Birchwood Place [6 min]
Birchwood Place (residential) → Engine House No. 1 [9 min], Spring Meadow Estates [6 min], Willow Creek Homes [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [9 min], Central Crossroads [11 min]
Willow Creek Homes (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [7 min], Downtown Precinct [4 min], Riverside Condos [6 min], Birchwood Place [7 min], Central Crossroads [6 min], Oak Avenue Shops [4 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [3 min], Downtown Precinct [4 min], Riverside Condos [2 min], Birchwood Place [7 min], Willow Creek Homes [4 min], Central Crossroads [10 min]
Central Crossroads (road_junction) → Engine House No. 1 [4 min], Riverside Condos [12 min], Birchwood Place [11 min], Willow Creek Homes [6 min], Downtown Precinct [5 min], Oak Avenue Shops [10 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → fire fire_4
Step 5: CALL-0005 → fire fire_5

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}