[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Oh god, the whole kitchen is on fire at 292 Oak Street! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Oak Avenue Shops               | sev 3 | police_0 ETA 5 min | opened step 2
EVT-0003 | fire       | Riverside Market               | sev 4 | fire_4 ETA 8 min | opened step 3
EVT-0004 | accident   | Elmwood Terrace                | sev 2 | ambulance_3 ETA 7 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Lakeview Residences            | RETURNING → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Metro Police HQ [1 min], Lakeview Residences [1 min], Riverside Market [9 min], Engine House No. 1 [6 min], Oak Avenue Shops [5 min]
Engine House No. 1 (fire_station) → Metro Police HQ [5 min], St. Mary's Medical Center [6 min], Riverside Market [8 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [1 min], Engine House No. 1 [5 min], Lakeview Residences [2 min], Oak Avenue Shops [5 min], Elmwood Terrace [7 min], Pinecrest Homes [13 min], Willow Creek Homes [13 min], Riverside Market [10 min]
Elmwood Terrace (residential) → Oak Avenue Shops [3 min], Riverside Market [4 min], Willow Creek Homes [5 min], Metro Police HQ [7 min], Pinecrest Homes [8 min], Northside Junction [6 min]
Lakeview Residences (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [2 min], Oak Avenue Shops [4 min], Willow Creek Homes [11 min]
Pinecrest Homes (residential) → Willow Creek Homes [5 min], Riverside Market [4 min], Elmwood Terrace [8 min], Oak Avenue Shops [12 min], Metro Police HQ [13 min]
Willow Creek Homes (residential) → Elmwood Terrace [5 min], Lakeview Residences [11 min], Pinecrest Homes [5 min], Riverside Market [2 min], Metro Police HQ [13 min]
Riverside Market (commercial) → St. Mary's Medical Center [9 min], Engine House No. 1 [8 min], Elmwood Terrace [4 min], Pinecrest Homes [4 min], Willow Creek Homes [2 min], Metro Police HQ [10 min], Northside Junction [10 min]
Oak Avenue Shops (commercial) → Metro Police HQ [5 min], Elmwood Terrace [3 min], Lakeview Residences [4 min], Pinecrest Homes [12 min], St. Mary's Medical Center [5 min], Northside Junction [5 min]
Northside Junction (road_junction) → Oak Avenue Shops [5 min], Elmwood Terrace [6 min], Riverside Market [10 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → police police_0
Step 3: CALL-0003 → fire fire_4
Step 4: CALL-0004 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Building's on fire on Oak Street near Lakeview Residences! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Oak Avenue Shops               | sev 3 | police_0 ETA 5 min | opened step 2
EVT-0003 | fire       | Riverside Market               | sev 4 | fire_4 ETA 8 min | opened step 3
EVT-0004 | accident   | Elmwood Terrace                | sev 2 | ambulance_3 ETA 7 min | opened step 4
EVT-0005 | fire       | Lakeview Residences            | sev 3 | fire_5 ETA 7 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Metro Police HQ [1 min], Lakeview Residences [1 min], Riverside Market [9 min], Engine House No. 1 [6 min], Oak Avenue Shops [5 min]
Engine House No. 1 (fire_station) → Metro Police HQ [5 min], St. Mary's Medical Center [6 min], Riverside Market [8 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [1 min], Engine House No. 1 [5 min], Lakeview Residences [2 min], Oak Avenue Shops [5 min], Elmwood Terrace [7 min], Pinecrest Homes [13 min], Willow Creek Homes [13 min], Riverside Market [10 min]
Elmwood Terrace (residential) → Oak Avenue Shops [3 min], Riverside Market [4 min], Willow Creek Homes [5 min], Metro Police HQ [7 min], Pinecrest Homes [8 min], Northside Junction [6 min]
Lakeview Residences (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [2 min], Oak Avenue Shops [4 min], Willow Creek Homes [11 min]
Pinecrest Homes (residential) → Willow Creek Homes [5 min], Riverside Market [4 min], Elmwood Terrace [8 min], Oak Avenue Shops [12 min], Metro Police HQ [13 min]
Willow Creek Homes (residential) → Elmwood Terrace [5 min], Lakeview Residences [11 min], Pinecrest Homes [5 min], Riverside Market [2 min], Metro Police HQ [13 min]
Riverside Market (commercial) → St. Mary's Medical Center [9 min], Engine House No. 1 [8 min], Elmwood Terrace [4 min], Pinecrest Homes [4 min], Willow Creek Homes [2 min], Metro Police HQ [10 min], Northside Junction [10 min]
Oak Avenue Shops (commercial) → Metro Police HQ [5 min], Elmwood Terrace [3 min], Lakeview Residences [4 min], Pinecrest Homes [12 min], St. Mary's Medical Center [5 min], Northside Junction [5 min]
Northside Junction (road_junction) → Oak Avenue Shops [5 min], Elmwood Terrace [6 min], Riverside Market [10 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → fire fire_4
Step 4: CALL-0004 → ambulance ambulance_3
Step 5: CALL-0005 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Building's on fire on Third Street near Willow Creek Homes! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Oak Avenue Shops               | sev 3 | police_0 ETA 5 min | opened step 2
EVT-0003 | fire       | Riverside Market               | sev 4 | fire_4 ETA 8 min | opened step 3
EVT-0004 | accident   | Elmwood Terrace                | sev 2 | ambulance_3 ETA 7 min | opened step 4
EVT-0005 | fire       | Lakeview Residences            | sev 3 | fire_5 ETA 7 min | opened step 5
EVT-0006 | fire       | Lakeview Residences            | sev 2 | fire_6 ETA 7 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Oak Avenue Shops               | ON_SCENE → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Metro Police HQ [1 min], Lakeview Residences [1 min], Riverside Market [9 min], Engine House No. 1 [6 min], Oak Avenue Shops [5 min]
Engine House No. 1 (fire_station) → Metro Police HQ [5 min], St. Mary's Medical Center [6 min], Riverside Market [8 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [1 min], Engine House No. 1 [5 min], Lakeview Residences [2 min], Oak Avenue Shops [5 min], Elmwood Terrace [7 min], Pinecrest Homes [13 min], Willow Creek Homes [13 min], Riverside Market [10 min]
Elmwood Terrace (residential) → Oak Avenue Shops [3 min], Riverside Market [4 min], Willow Creek Homes [5 min], Metro Police HQ [7 min], Pinecrest Homes [8 min], Northside Junction [6 min]
Lakeview Residences (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [2 min], Oak Avenue Shops [4 min], Willow Creek Homes [11 min]
Pinecrest Homes (residential) → Willow Creek Homes [5 min], Riverside Market [4 min], Elmwood Terrace [8 min], Oak Avenue Shops [12 min], Metro Police HQ [13 min]
Willow Creek Homes (residential) → Elmwood Terrace [5 min], Lakeview Residences [11 min], Pinecrest Homes [5 min], Riverside Market [2 min], Metro Police HQ [13 min]
Riverside Market (commercial) → St. Mary's Medical Center [9 min], Engine House No. 1 [8 min], Elmwood Terrace [4 min], Pinecrest Homes [4 min], Willow Creek Homes [2 min], Metro Police HQ [10 min], Northside Junction [10 min]
Oak Avenue Shops (commercial) → Metro Police HQ [5 min], Elmwood Terrace [3 min], Lakeview Residences [4 min], Pinecrest Homes [12 min], St. Mary's Medical Center [5 min], Northside Junction [5 min]
Northside Junction (road_junction) → Oak Avenue Shops [5 min], Elmwood Terrace [6 min], Riverside Market [10 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → ambulance ambulance_3
Step 5: CALL-0005 → fire fire_5
Step 6: CALL-0006 → fire fire_6

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Bad crash on Elm Street! Car flipped over near Elmwood Terrace. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Oak Avenue Shops               | sev 3 | police_0 ETA 5 min | opened step 2
EVT-0003 | fire       | Riverside Market               | sev 4 | fire_4 ETA 8 min | opened step 3
EVT-0004 | accident   | Elmwood Terrace                | sev 2 | ambulance_3 ETA 7 min | opened step 4
EVT-0005 | fire       | Lakeview Residences            | sev 3 | fire_5 ETA 7 min | opened step 5
EVT-0006 | fire       | Lakeview Residences            | sev 2 | fire_6 ETA 7 min | opened step 6
EVT-0007 | fire       | Willow Creek Homes             | sev 1 | HELD → fire_4 | opened step 7

=== UNIT STATUS ===
police_0        | police     | Oak Avenue Shops               | ON_SCENE → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Metro Police HQ [1 min], Lakeview Residences [1 min], Riverside Market [9 min], Engine House No. 1 [6 min], Oak Avenue Shops [5 min]
Engine House No. 1 (fire_station) → Metro Police HQ [5 min], St. Mary's Medical Center [6 min], Riverside Market [8 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [1 min], Engine House No. 1 [5 min], Lakeview Residences [2 min], Oak Avenue Shops [5 min], Elmwood Terrace [7 min], Pinecrest Homes [13 min], Willow Creek Homes [13 min], Riverside Market [10 min]
Elmwood Terrace (residential) → Oak Avenue Shops [3 min], Riverside Market [4 min], Willow Creek Homes [5 min], Metro Police HQ [7 min], Pinecrest Homes [8 min], Northside Junction [6 min]
Lakeview Residences (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [2 min], Oak Avenue Shops [4 min], Willow Creek Homes [11 min]
Pinecrest Homes (residential) → Willow Creek Homes [5 min], Riverside Market [4 min], Elmwood Terrace [8 min], Oak Avenue Shops [12 min], Metro Police HQ [13 min]
Willow Creek Homes (residential) → Elmwood Terrace [5 min], Lakeview Residences [11 min], Pinecrest Homes [5 min], Riverside Market [2 min], Metro Police HQ [13 min]
Riverside Market (commercial) → St. Mary's Medical Center [9 min], Engine House No. 1 [8 min], Elmwood Terrace [4 min], Pinecrest Homes [4 min], Willow Creek Homes [2 min], Metro Police HQ [10 min], Northside Junction [10 min]
Oak Avenue Shops (commercial) → Metro Police HQ [5 min], Elmwood Terrace [3 min], Lakeview Residences [4 min], Pinecrest Homes [12 min], St. Mary's Medical Center [5 min], Northside Junction [5 min]
Northside Junction (road_junction) → Oak Avenue Shops [5 min], Elmwood Terrace [6 min], Riverside Market [10 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → fire fire_5
Step 6: CALL-0006 → fire fire_6
Step 7: CALL-0007 → HOLD (fire, waiting for fire_4)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
I think I heard gunshots near 864 Third Street! People are running. I'm hiding inside Willow Creek Homes, please send help!

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Riverside Market               | sev 4 | fire_4 ETA 8 min | opened step 3
EVT-0004 | accident   | Elmwood Terrace                | sev 2 | ambulance_3 ETA 7 min | opened step 4
EVT-0005 | fire       | Lakeview Residences            | sev 3 | fire_5 ETA 7 min | opened step 5
EVT-0006 | fire       | Lakeview Residences            | sev 2 | fire_6 ETA 7 min | opened step 6
EVT-0007 | fire       | Willow Creek Homes             | sev 1 | HELD → fire_4 | opened step 7
EVT-0008 | accident   | Elmwood Terrace                | sev 3 | ambulance_2 ETA 7 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Oak Avenue Shops               | RETURNING → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0008
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Metro Police HQ [1 min], Lakeview Residences [1 min], Riverside Market [9 min], Engine House No. 1 [6 min], Oak Avenue Shops [5 min]
Engine House No. 1 (fire_station) → Metro Police HQ [5 min], St. Mary's Medical Center [6 min], Riverside Market [8 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [1 min], Engine House No. 1 [5 min], Lakeview Residences [2 min], Oak Avenue Shops [5 min], Elmwood Terrace [7 min], Pinecrest Homes [13 min], Willow Creek Homes [13 min], Riverside Market [10 min]
Elmwood Terrace (residential) → Oak Avenue Shops [3 min], Riverside Market [4 min], Willow Creek Homes [5 min], Metro Police HQ [7 min], Pinecrest Homes [8 min], Northside Junction [6 min]
Lakeview Residences (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [2 min], Oak Avenue Shops [4 min], Willow Creek Homes [11 min]
Pinecrest Homes (residential) → Willow Creek Homes [5 min], Riverside Market [4 min], Elmwood Terrace [8 min], Oak Avenue Shops [12 min], Metro Police HQ [13 min]
Willow Creek Homes (residential) → Elmwood Terrace [5 min], Lakeview Residences [11 min], Pinecrest Homes [5 min], Riverside Market [2 min], Metro Police HQ [13 min]
Riverside Market (commercial) → St. Mary's Medical Center [9 min], Engine House No. 1 [8 min], Elmwood Terrace [4 min], Pinecrest Homes [4 min], Willow Creek Homes [2 min], Metro Police HQ [10 min], Northside Junction [10 min]
Oak Avenue Shops (commercial) → Metro Police HQ [5 min], Elmwood Terrace [3 min], Lakeview Residences [4 min], Pinecrest Homes [12 min], St. Mary's Medical Center [5 min], Northside Junction [5 min]
Northside Junction (road_junction) → Oak Avenue Shops [5 min], Elmwood Terrace [6 min], Riverside Market [10 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → fire fire_6
Step 7: CALL-0007 → HOLD (fire, waiting for fire_4)
Step 8: CALL-0008 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
There's a fight outside Willow Creek Homes on Third Street. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Riverside Market               | sev 4 | fire_4 ETA 8 min | opened step 3
EVT-0004 | accident   | Elmwood Terrace                | sev 2 | ambulance_3 ETA 7 min | opened step 4
EVT-0005 | fire       | Lakeview Residences            | sev 3 | fire_5 ETA 7 min | opened step 5
EVT-0006 | fire       | Lakeview Residences            | sev 2 | fire_6 ETA 7 min | opened step 6
EVT-0007 | fire       | Willow Creek Homes             | sev 1 | HELD → fire_4 | opened step 7
EVT-0008 | accident   | Elmwood Terrace                | sev 3 | ambulance_2 ETA 7 min | opened step 8
EVT-0009 | crime      | Willow Creek Homes             | sev 2 | police_1 ETA 11 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Oak Avenue Shops               | RETURNING → EVT-0002
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0009
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0008
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Metro Police HQ [1 min], Lakeview Residences [1 min], Riverside Market [9 min], Engine House No. 1 [6 min], Oak Avenue Shops [5 min]
Engine House No. 1 (fire_station) → Metro Police HQ [5 min], St. Mary's Medical Center [6 min], Riverside Market [8 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [1 min], Engine House No. 1 [5 min], Lakeview Residences [2 min], Oak Avenue Shops [5 min], Elmwood Terrace [7 min], Pinecrest Homes [13 min], Willow Creek Homes [13 min], Riverside Market [10 min]
Elmwood Terrace (residential) → Oak Avenue Shops [3 min], Riverside Market [4 min], Willow Creek Homes [5 min], Metro Police HQ [7 min], Pinecrest Homes [8 min], Northside Junction [6 min]
Lakeview Residences (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [2 min], Oak Avenue Shops [4 min], Willow Creek Homes [11 min]
Pinecrest Homes (residential) → Willow Creek Homes [5 min], Riverside Market [4 min], Elmwood Terrace [8 min], Oak Avenue Shops [12 min], Metro Police HQ [13 min]
Willow Creek Homes (residential) → Elmwood Terrace [5 min], Lakeview Residences [11 min], Pinecrest Homes [5 min], Riverside Market [2 min], Metro Police HQ [13 min]
Riverside Market (commercial) → St. Mary's Medical Center [9 min], Engine House No. 1 [8 min], Elmwood Terrace [4 min], Pinecrest Homes [4 min], Willow Creek Homes [2 min], Metro Police HQ [10 min], Northside Junction [10 min]
Oak Avenue Shops (commercial) → Metro Police HQ [5 min], Elmwood Terrace [3 min], Lakeview Residences [4 min], Pinecrest Homes [12 min], St. Mary's Medical Center [5 min], Northside Junction [5 min]
Northside Junction (road_junction) → Oak Avenue Shops [5 min], Elmwood Terrace [6 min], Riverside Market [10 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → HOLD (fire, waiting for fire_4)
Step 8: CALL-0008 → ambulance ambulance_2
Step 9: CALL-0009 → police police_1

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
I think I heard gunshots near 245 Sunset Street! People are running. I'm hiding inside Pinecrest Homes, please send help!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Lakeview Residences [2 min], Sunset Villas [3 min], Central Police Station [12 min], Pinecrest Homes [12 min], Riverside Market [15 min], Westway Intersection [4 min]
Central Fire Station (fire_station) → Central Police Station [4 min], Sunset Villas [5 min], Oak Avenue Shops [8 min], Southbound Overpass [8 min], Lakeview Residences [7 min]
Central Police Station (police_station) → St. Mary's Medical Center [12 min], Central Fire Station [4 min], Southbound Overpass [8 min], Sunset Villas [8 min]
Hilltop Manor (residential) → Westway Intersection [7 min], Oak Avenue Shops [8 min], Pinecrest Homes [9 min], Lakeview Residences [8 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Central Police Station [8 min], Lakeview Residences [3 min], Westway Intersection [6 min]
Lakeview Residences (residential) → St. Mary's Medical Center [2 min], Central Fire Station [7 min], Hilltop Manor [8 min], Sunset Villas [3 min], Westway Intersection [3 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Hilltop Manor [9 min], Riverside Market [3 min], Southbound Overpass [3 min], Oak Avenue Shops [6 min], St. Mary's Medical Center [12 min]
Riverside Market (commercial) → Pinecrest Homes [3 min], Southbound Overpass [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [15 min]
Oak Avenue Shops (commercial) → Central Fire Station [8 min], Hilltop Manor [8 min], Pinecrest Homes [6 min], Riverside Market [7 min], Southbound Overpass [2 min], Lakeview Residences [5 min]
Westway Intersection (road_junction) → Hilltop Manor [7 min], Sunset Villas [6 min], Lakeview Residences [3 min], St. Mary's Medical Center [4 min]
Southbound Overpass (road_junction) → Central Fire Station [8 min], Central Police Station [8 min], Pinecrest Homes [3 min], Riverside Market [7 min], Oak Avenue Shops [2 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Active shooter at Pinecrest Homes! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 10 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Lakeview Residences [2 min], Sunset Villas [3 min], Central Police Station [12 min], Pinecrest Homes [12 min], Riverside Market [15 min], Westway Intersection [4 min]
Central Fire Station (fire_station) → Central Police Station [4 min], Sunset Villas [5 min], Oak Avenue Shops [8 min], Southbound Overpass [8 min], Lakeview Residences [7 min]
Central Police Station (police_station) → St. Mary's Medical Center [12 min], Central Fire Station [4 min], Southbound Overpass [8 min], Sunset Villas [8 min]
Hilltop Manor (residential) → Westway Intersection [7 min], Oak Avenue Shops [8 min], Pinecrest Homes [9 min], Lakeview Residences [8 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Central Police Station [8 min], Lakeview Residences [3 min], Westway Intersection [6 min]
Lakeview Residences (residential) → St. Mary's Medical Center [2 min], Central Fire Station [7 min], Hilltop Manor [8 min], Sunset Villas [3 min], Westway Intersection [3 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Hilltop Manor [9 min], Riverside Market [3 min], Southbound Overpass [3 min], Oak Avenue Shops [6 min], St. Mary's Medical Center [12 min]
Riverside Market (commercial) → Pinecrest Homes [3 min], Southbound Overpass [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [15 min]
Oak Avenue Shops (commercial) → Central Fire Station [8 min], Hilltop Manor [8 min], Pinecrest Homes [6 min], Riverside Market [7 min], Southbound Overpass [2 min], Lakeview Residences [5 min]
Westway Intersection (road_junction) → Hilltop Manor [7 min], Sunset Villas [6 min], Lakeview Residences [3 min], St. Mary's Medical Center [4 min]
Southbound Overpass (road_junction) → Central Fire Station [8 min], Central Police Station [8 min], Pinecrest Homes [3 min], Riverside Market [7 min], Oak Avenue Shops [2 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's a fight outside Pinecrest Homes on Sunset Street. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 10 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Lakeview Residences [2 min], Sunset Villas [3 min], Central Police Station [12 min], Pinecrest Homes [12 min], Riverside Market [15 min], Westway Intersection [4 min]
Central Fire Station (fire_station) → Central Police Station [4 min], Sunset Villas [5 min], Oak Avenue Shops [8 min], Southbound Overpass [8 min], Lakeview Residences [7 min]
Central Police Station (police_station) → St. Mary's Medical Center [12 min], Central Fire Station [4 min], Southbound Overpass [8 min], Sunset Villas [8 min]
Hilltop Manor (residential) → Westway Intersection [7 min], Oak Avenue Shops [8 min], Pinecrest Homes [9 min], Lakeview Residences [8 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Central Police Station [8 min], Lakeview Residences [3 min], Westway Intersection [6 min]
Lakeview Residences (residential) → St. Mary's Medical Center [2 min], Central Fire Station [7 min], Hilltop Manor [8 min], Sunset Villas [3 min], Westway Intersection [3 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Hilltop Manor [9 min], Riverside Market [3 min], Southbound Overpass [3 min], Oak Avenue Shops [6 min], St. Mary's Medical Center [12 min]
Riverside Market (commercial) → Pinecrest Homes [3 min], Southbound Overpass [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [15 min]
Oak Avenue Shops (commercial) → Central Fire Station [8 min], Hilltop Manor [8 min], Pinecrest Homes [6 min], Riverside Market [7 min], Southbound Overpass [2 min], Lakeview Residences [5 min]
Westway Intersection (road_junction) → Hilltop Manor [7 min], Sunset Villas [6 min], Lakeview Residences [3 min], St. Mary's Medical Center [4 min]
Southbound Overpass (road_junction) → Central Fire Station [8 min], Central Police Station [8 min], Pinecrest Homes [3 min], Riverside Market [7 min], Oak Avenue Shops [2 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Car accident at Sunset Avenue and Second Avenue. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 10 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Lakeview Residences [2 min], Sunset Villas [3 min], Central Police Station [12 min], Pinecrest Homes [12 min], Riverside Market [15 min], Westway Intersection [4 min]
Central Fire Station (fire_station) → Central Police Station [4 min], Sunset Villas [5 min], Oak Avenue Shops [8 min], Southbound Overpass [8 min], Lakeview Residences [7 min]
Central Police Station (police_station) → St. Mary's Medical Center [12 min], Central Fire Station [4 min], Southbound Overpass [8 min], Sunset Villas [8 min]
Hilltop Manor (residential) → Westway Intersection [7 min], Oak Avenue Shops [8 min], Pinecrest Homes [9 min], Lakeview Residences [8 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Central Police Station [8 min], Lakeview Residences [3 min], Westway Intersection [6 min]
Lakeview Residences (residential) → St. Mary's Medical Center [2 min], Central Fire Station [7 min], Hilltop Manor [8 min], Sunset Villas [3 min], Westway Intersection [3 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Hilltop Manor [9 min], Riverside Market [3 min], Southbound Overpass [3 min], Oak Avenue Shops [6 min], St. Mary's Medical Center [12 min]
Riverside Market (commercial) → Pinecrest Homes [3 min], Southbound Overpass [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [15 min]
Oak Avenue Shops (commercial) → Central Fire Station [8 min], Hilltop Manor [8 min], Pinecrest Homes [6 min], Riverside Market [7 min], Southbound Overpass [2 min], Lakeview Residences [5 min]
Westway Intersection (road_junction) → Hilltop Manor [7 min], Sunset Villas [6 min], Lakeview Residences [3 min], St. Mary's Medical Center [4 min]
Southbound Overpass (road_junction) → Central Fire Station [8 min], Central Police Station [8 min], Pinecrest Homes [3 min], Riverside Market [7 min], Oak Avenue Shops [2 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Multi-car pileup on Sunset Avenue near Lakeview Residences! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 10 min | opened step 1
EVT-0002 | accident   | Lakeview Residences            | sev 5 | ambulance_2 ETA 2 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Lakeview Residences [2 min], Sunset Villas [3 min], Central Police Station [12 min], Pinecrest Homes [12 min], Riverside Market [15 min], Westway Intersection [4 min]
Central Fire Station (fire_station) → Central Police Station [4 min], Sunset Villas [5 min], Oak Avenue Shops [8 min], Southbound Overpass [8 min], Lakeview Residences [7 min]
Central Police Station (police_station) → St. Mary's Medical Center [12 min], Central Fire Station [4 min], Southbound Overpass [8 min], Sunset Villas [8 min]
Hilltop Manor (residential) → Westway Intersection [7 min], Oak Avenue Shops [8 min], Pinecrest Homes [9 min], Lakeview Residences [8 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Central Police Station [8 min], Lakeview Residences [3 min], Westway Intersection [6 min]
Lakeview Residences (residential) → St. Mary's Medical Center [2 min], Central Fire Station [7 min], Hilltop Manor [8 min], Sunset Villas [3 min], Westway Intersection [3 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Hilltop Manor [9 min], Riverside Market [3 min], Southbound Overpass [3 min], Oak Avenue Shops [6 min], St. Mary's Medical Center [12 min]
Riverside Market (commercial) → Pinecrest Homes [3 min], Southbound Overpass [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [15 min]
Oak Avenue Shops (commercial) → Central Fire Station [8 min], Hilltop Manor [8 min], Pinecrest Homes [6 min], Riverside Market [7 min], Southbound Overpass [2 min], Lakeview Residences [5 min]
Westway Intersection (road_junction) → Hilltop Manor [7 min], Sunset Villas [6 min], Lakeview Residences [3 min], St. Mary's Medical Center [4 min]
Southbound Overpass (road_junction) → Central Fire Station [8 min], Central Police Station [8 min], Pinecrest Homes [3 min], Riverside Market [7 min], Oak Avenue Shops [2 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → ambulance ambulance_2

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Car accident at Spring Road and Elm Lane. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 10 min | opened step 1
EVT-0002 | accident   | Lakeview Residences            | sev 5 | ambulance_2 ETA 2 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Lakeview Residences            | ON_SCENE → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Lakeview Residences [2 min], Sunset Villas [3 min], Central Police Station [12 min], Pinecrest Homes [12 min], Riverside Market [15 min], Westway Intersection [4 min]
Central Fire Station (fire_station) → Central Police Station [4 min], Sunset Villas [5 min], Oak Avenue Shops [8 min], Southbound Overpass [8 min], Lakeview Residences [7 min]
Central Police Station (police_station) → St. Mary's Medical Center [12 min], Central Fire Station [4 min], Southbound Overpass [8 min], Sunset Villas [8 min]
Hilltop Manor (residential) → Westway Intersection [7 min], Oak Avenue Shops [8 min], Pinecrest Homes [9 min], Lakeview Residences [8 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Central Police Station [8 min], Lakeview Residences [3 min], Westway Intersection [6 min]
Lakeview Residences (residential) → St. Mary's Medical Center [2 min], Central Fire Station [7 min], Hilltop Manor [8 min], Sunset Villas [3 min], Westway Intersection [3 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Hilltop Manor [9 min], Riverside Market [3 min], Southbound Overpass [3 min], Oak Avenue Shops [6 min], St. Mary's Medical Center [12 min]
Riverside Market (commercial) → Pinecrest Homes [3 min], Southbound Overpass [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [15 min]
Oak Avenue Shops (commercial) → Central Fire Station [8 min], Hilltop Manor [8 min], Pinecrest Homes [6 min], Riverside Market [7 min], Southbound Overpass [2 min], Lakeview Residences [5 min]
Westway Intersection (road_junction) → Hilltop Manor [7 min], Sunset Villas [6 min], Lakeview Residences [3 min], St. Mary's Medical Center [4 min]
Southbound Overpass (road_junction) → Central Fire Station [8 min], Central Police Station [8 min], Pinecrest Homes [3 min], Riverside Market [7 min], Oak Avenue Shops [2 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → ambulance ambulance_2
Step 5: CALL-0005 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Hello, my neighbor fell and hurt her ankle at 725 Sunset Street. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 10 min | opened step 1
EVT-0002 | accident   | Lakeview Residences            | sev 5 | ambulance_2 ETA 2 min | opened step 4
EVT-0003 | accident   | Oak Avenue Shops               | sev 5 | ambulance_3 ETA 7 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Lakeview Residences            | ON_SCENE → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Lakeview Residences [2 min], Sunset Villas [3 min], Central Police Station [12 min], Pinecrest Homes [12 min], Riverside Market [15 min], Westway Intersection [4 min]
Central Fire Station (fire_station) → Central Police Station [4 min], Sunset Villas [5 min], Oak Avenue Shops [8 min], Southbound Overpass [8 min], Lakeview Residences [7 min]
Central Police Station (police_station) → St. Mary's Medical Center [12 min], Central Fire Station [4 min], Southbound Overpass [8 min], Sunset Villas [8 min]
Hilltop Manor (residential) → Westway Intersection [7 min], Oak Avenue Shops [8 min], Pinecrest Homes [9 min], Lakeview Residences [8 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Central Police Station [8 min], Lakeview Residences [3 min], Westway Intersection [6 min]
Lakeview Residences (residential) → St. Mary's Medical Center [2 min], Central Fire Station [7 min], Hilltop Manor [8 min], Sunset Villas [3 min], Westway Intersection [3 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Hilltop Manor [9 min], Riverside Market [3 min], Southbound Overpass [3 min], Oak Avenue Shops [6 min], St. Mary's Medical Center [12 min]
Riverside Market (commercial) → Pinecrest Homes [3 min], Southbound Overpass [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [15 min]
Oak Avenue Shops (commercial) → Central Fire Station [8 min], Hilltop Manor [8 min], Pinecrest Homes [6 min], Riverside Market [7 min], Southbound Overpass [2 min], Lakeview Residences [5 min]
Westway Intersection (road_junction) → Hilltop Manor [7 min], Sunset Villas [6 min], Lakeview Residences [3 min], St. Mary's Medical Center [4 min]
Southbound Overpass (road_junction) → Central Fire Station [8 min], Central Police Station [8 min], Pinecrest Homes [3 min], Riverside Market [7 min], Oak Avenue Shops [2 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → ambulance ambulance_2
Step 5: CALL-0005 → Duplicate of EVT-0002
Step 6: CALL-0006 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's a fight outside Pinecrest Homes on Sunset Street. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 10 min | opened step 1
EVT-0003 | accident   | Oak Avenue Shops               | sev 5 | ambulance_3 ETA 7 min | opened step 6
EVT-0004 | medical    | Pinecrest Homes                | sev 4 | ambulance_4 ETA 12 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Lakeview Residences            | RETURNING → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Lakeview Residences [2 min], Sunset Villas [3 min], Central Police Station [12 min], Pinecrest Homes [12 min], Riverside Market [15 min], Westway Intersection [4 min]
Central Fire Station (fire_station) → Central Police Station [4 min], Sunset Villas [5 min], Oak Avenue Shops [8 min], Southbound Overpass [8 min], Lakeview Residences [7 min]
Central Police Station (police_station) → St. Mary's Medical Center [12 min], Central Fire Station [4 min], Southbound Overpass [8 min], Sunset Villas [8 min]
Hilltop Manor (residential) → Westway Intersection [7 min], Oak Avenue Shops [8 min], Pinecrest Homes [9 min], Lakeview Residences [8 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Central Police Station [8 min], Lakeview Residences [3 min], Westway Intersection [6 min]
Lakeview Residences (residential) → St. Mary's Medical Center [2 min], Central Fire Station [7 min], Hilltop Manor [8 min], Sunset Villas [3 min], Westway Intersection [3 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Hilltop Manor [9 min], Riverside Market [3 min], Southbound Overpass [3 min], Oak Avenue Shops [6 min], St. Mary's Medical Center [12 min]
Riverside Market (commercial) → Pinecrest Homes [3 min], Southbound Overpass [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [15 min]
Oak Avenue Shops (commercial) → Central Fire Station [8 min], Hilltop Manor [8 min], Pinecrest Homes [6 min], Riverside Market [7 min], Southbound Overpass [2 min], Lakeview Residences [5 min]
Westway Intersection (road_junction) → Hilltop Manor [7 min], Sunset Villas [6 min], Lakeview Residences [3 min], St. Mary's Medical Center [4 min]
Southbound Overpass (road_junction) → Central Fire Station [8 min], Central Police Station [8 min], Pinecrest Homes [3 min], Riverside Market [7 min], Oak Avenue Shops [2 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0002
Step 6: CALL-0006 → ambulance ambulance_3
Step 7: CALL-0007 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Building's on fire on Sunset Avenue near Lakeview Residences! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 10 min | opened step 1
EVT-0003 | accident   | Oak Avenue Shops               | sev 5 | ambulance_3 ETA 7 min | opened step 6
EVT-0004 | medical    | Pinecrest Homes                | sev 4 | ambulance_4 ETA 12 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Lakeview Residences            | RETURNING → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Lakeview Residences [2 min], Sunset Villas [3 min], Central Police Station [12 min], Pinecrest Homes [12 min], Riverside Market [15 min], Westway Intersection [4 min]
Central Fire Station (fire_station) → Central Police Station [4 min], Sunset Villas [5 min], Oak Avenue Shops [8 min], Southbound Overpass [8 min], Lakeview Residences [7 min]
Central Police Station (police_station) → St. Mary's Medical Center [12 min], Central Fire Station [4 min], Southbound Overpass [8 min], Sunset Villas [8 min]
Hilltop Manor (residential) → Westway Intersection [7 min], Oak Avenue Shops [8 min], Pinecrest Homes [9 min], Lakeview Residences [8 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Central Police Station [8 min], Lakeview Residences [3 min], Westway Intersection [6 min]
Lakeview Residences (residential) → St. Mary's Medical Center [2 min], Central Fire Station [7 min], Hilltop Manor [8 min], Sunset Villas [3 min], Westway Intersection [3 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Hilltop Manor [9 min], Riverside Market [3 min], Southbound Overpass [3 min], Oak Avenue Shops [6 min], St. Mary's Medical Center [12 min]
Riverside Market (commercial) → Pinecrest Homes [3 min], Southbound Overpass [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [15 min]
Oak Avenue Shops (commercial) → Central Fire Station [8 min], Hilltop Manor [8 min], Pinecrest Homes [6 min], Riverside Market [7 min], Southbound Overpass [2 min], Lakeview Residences [5 min]
Westway Intersection (road_junction) → Hilltop Manor [7 min], Sunset Villas [6 min], Lakeview Residences [3 min], St. Mary's Medical Center [4 min]
Southbound Overpass (road_junction) → Central Fire Station [8 min], Central Police Station [8 min], Pinecrest Homes [3 min], Riverside Market [7 min], Oak Avenue Shops [2 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → ambulance ambulance_3
Step 7: CALL-0007 → ambulance ambulance_4
Step 8: CALL-0008 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Multi-car pileup on Second Avenue near Hilltop Manor! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 10 min | opened step 1
EVT-0003 | accident   | Oak Avenue Shops               | sev 5 | ambulance_3 ETA 7 min | opened step 6
EVT-0004 | medical    | Pinecrest Homes                | sev 4 | ambulance_4 ETA 12 min | opened step 7
EVT-0005 | fire       | Lakeview Residences            | sev 1 | fire_5 ETA 6 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0005
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Lakeview Residences [2 min], Sunset Villas [3 min], Central Police Station [12 min], Pinecrest Homes [12 min], Riverside Market [15 min], Westway Intersection [4 min]
Central Fire Station (fire_station) → Central Police Station [4 min], Sunset Villas [5 min], Oak Avenue Shops [8 min], Southbound Overpass [8 min], Lakeview Residences [7 min]
Central Police Station (police_station) → St. Mary's Medical Center [12 min], Central Fire Station [4 min], Southbound Overpass [8 min], Sunset Villas [8 min]
Hilltop Manor (residential) → Westway Intersection [7 min], Oak Avenue Shops [8 min], Pinecrest Homes [9 min], Lakeview Residences [8 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Central Police Station [8 min], Lakeview Residences [3 min], Westway Intersection [6 min]
Lakeview Residences (residential) → St. Mary's Medical Center [2 min], Central Fire Station [7 min], Hilltop Manor [8 min], Sunset Villas [3 min], Westway Intersection [3 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Hilltop Manor [9 min], Riverside Market [3 min], Southbound Overpass [3 min], Oak Avenue Shops [6 min], St. Mary's Medical Center [12 min]
Riverside Market (commercial) → Pinecrest Homes [3 min], Southbound Overpass [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [15 min]
Oak Avenue Shops (commercial) → Central Fire Station [8 min], Hilltop Manor [8 min], Pinecrest Homes [6 min], Riverside Market [7 min], Southbound Overpass [2 min], Lakeview Residences [5 min]
Westway Intersection (road_junction) → Hilltop Manor [7 min], Sunset Villas [6 min], Lakeview Residences [3 min], St. Mary's Medical Center [4 min]
Southbound Overpass (road_junction) → Central Fire Station [8 min], Central Police Station [8 min], Pinecrest Homes [3 min], Riverside Market [7 min], Oak Avenue Shops [2 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → ambulance ambulance_4
Step 8: CALL-0008 → Duplicate of EVT-0001
Step 9: CALL-0009 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Hi, I think I see some smoke coming from behind Lakeview Residences. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 10 min | opened step 1
EVT-0003 | accident   | Oak Avenue Shops               | sev 5 | ambulance_3 ETA 7 min | opened step 6
EVT-0004 | medical    | Pinecrest Homes                | sev 4 | ambulance_4 ETA 12 min | opened step 7
EVT-0005 | fire       | Lakeview Residences            | sev 1 | fire_5 ETA 6 min | opened step 9
EVT-0006 | accident   | Hilltop Manor                  | sev 4 | ambulance_2 ETA 10 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Pinecrest Homes                | ON_SCENE → EVT-0001
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0005
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Lakeview Residences [2 min], Sunset Villas [3 min], Central Police Station [12 min], Pinecrest Homes [12 min], Riverside Market [15 min], Westway Intersection [4 min]
Central Fire Station (fire_station) → Central Police Station [4 min], Sunset Villas [5 min], Oak Avenue Shops [8 min], Southbound Overpass [8 min], Lakeview Residences [7 min]
Central Police Station (police_station) → St. Mary's Medical Center [12 min], Central Fire Station [4 min], Southbound Overpass [8 min], Sunset Villas [8 min]
Hilltop Manor (residential) → Westway Intersection [7 min], Oak Avenue Shops [8 min], Pinecrest Homes [9 min], Lakeview Residences [8 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Central Police Station [8 min], Lakeview Residences [3 min], Westway Intersection [6 min]
Lakeview Residences (residential) → St. Mary's Medical Center [2 min], Central Fire Station [7 min], Hilltop Manor [8 min], Sunset Villas [3 min], Westway Intersection [3 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Hilltop Manor [9 min], Riverside Market [3 min], Southbound Overpass [3 min], Oak Avenue Shops [6 min], St. Mary's Medical Center [12 min]
Riverside Market (commercial) → Pinecrest Homes [3 min], Southbound Overpass [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [15 min]
Oak Avenue Shops (commercial) → Central Fire Station [8 min], Hilltop Manor [8 min], Pinecrest Homes [6 min], Riverside Market [7 min], Southbound Overpass [2 min], Lakeview Residences [5 min]
Westway Intersection (road_junction) → Hilltop Manor [7 min], Sunset Villas [6 min], Lakeview Residences [3 min], St. Mary's Medical Center [4 min]
Southbound Overpass (road_junction) → Central Fire Station [8 min], Central Police Station [8 min], Pinecrest Homes [3 min], Riverside Market [7 min], Oak Avenue Shops [2 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → Duplicate of EVT-0001
Step 9: CALL-0009 → fire fire_5
Step 10: CALL-0010 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Someone fainted at Hilltop Manor. They're breathing okay now but look really pale. We're on Second Avenue.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 10 min | opened step 1
EVT-0003 | accident   | Oak Avenue Shops               | sev 5 | ambulance_3 ETA 7 min | opened step 6
EVT-0004 | medical    | Pinecrest Homes                | sev 4 | ambulance_4 ETA 12 min | opened step 7
EVT-0005 | fire       | Lakeview Residences            | sev 1 | fire_5 ETA 6 min | opened step 9
EVT-0006 | accident   | Hilltop Manor                  | sev 4 | ambulance_2 ETA 10 min | opened step 10
EVT-0007 | fire       | Lakeview Residences            | sev 3 | fire_6 ETA 6 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Pinecrest Homes                | ON_SCENE → EVT-0001
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0005
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0007
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Lakeview Residences [2 min], Sunset Villas [3 min], Central Police Station [12 min], Pinecrest Homes [12 min], Riverside Market [15 min], Westway Intersection [4 min]
Central Fire Station (fire_station) → Central Police Station [4 min], Sunset Villas [5 min], Oak Avenue Shops [8 min], Southbound Overpass [8 min], Lakeview Residences [7 min]
Central Police Station (police_station) → St. Mary's Medical Center [12 min], Central Fire Station [4 min], Southbound Overpass [8 min], Sunset Villas [8 min]
Hilltop Manor (residential) → Westway Intersection [7 min], Oak Avenue Shops [8 min], Pinecrest Homes [9 min], Lakeview Residences [8 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Central Police Station [8 min], Lakeview Residences [3 min], Westway Intersection [6 min]
Lakeview Residences (residential) → St. Mary's Medical Center [2 min], Central Fire Station [7 min], Hilltop Manor [8 min], Sunset Villas [3 min], Westway Intersection [3 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Hilltop Manor [9 min], Riverside Market [3 min], Southbound Overpass [3 min], Oak Avenue Shops [6 min], St. Mary's Medical Center [12 min]
Riverside Market (commercial) → Pinecrest Homes [3 min], Southbound Overpass [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [15 min]
Oak Avenue Shops (commercial) → Central Fire Station [8 min], Hilltop Manor [8 min], Pinecrest Homes [6 min], Riverside Market [7 min], Southbound Overpass [2 min], Lakeview Residences [5 min]
Westway Intersection (road_junction) → Hilltop Manor [7 min], Sunset Villas [6 min], Lakeview Residences [3 min], St. Mary's Medical Center [4 min]
Southbound Overpass (road_junction) → Central Fire Station [8 min], Central Police Station [8 min], Pinecrest Homes [3 min], Riverside Market [7 min], Oak Avenue Shops [2 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → fire fire_5
Step 10: CALL-0010 → ambulance ambulance_2
Step 11: CALL-0011 → fire fire_6

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
There's a fire at 307 Sunset Street! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0003 | accident   | Oak Avenue Shops               | sev 5 | ambulance_3 ETA 7 min | opened step 6
EVT-0004 | medical    | Pinecrest Homes                | sev 4 | ambulance_4 ETA 12 min | opened step 7
EVT-0005 | fire       | Lakeview Residences            | sev 1 | fire_5 ETA 6 min | opened step 9
EVT-0006 | accident   | Hilltop Manor                  | sev 4 | ambulance_2 ETA 10 min | opened step 10
EVT-0007 | fire       | Lakeview Residences            | sev 3 | fire_6 ETA 6 min | opened step 11
EVT-0008 | medical    | Hilltop Manor                  | sev 1 | HELD → ambulance_3 | opened step 12

=== UNIT STATUS ===
police_0        | police     | Pinecrest Homes                | RETURNING → EVT-0001
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0003
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0005
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0007
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Lakeview Residences [2 min], Sunset Villas [3 min], Central Police Station [12 min], Pinecrest Homes [12 min], Riverside Market [15 min], Westway Intersection [4 min]
Central Fire Station (fire_station) → Central Police Station [4 min], Sunset Villas [5 min], Oak Avenue Shops [8 min], Southbound Overpass [8 min], Lakeview Residences [7 min]
Central Police Station (police_station) → St. Mary's Medical Center [12 min], Central Fire Station [4 min], Southbound Overpass [8 min], Sunset Villas [8 min]
Hilltop Manor (residential) → Westway Intersection [7 min], Oak Avenue Shops [8 min], Pinecrest Homes [9 min], Lakeview Residences [8 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Central Police Station [8 min], Lakeview Residences [3 min], Westway Intersection [6 min]
Lakeview Residences (residential) → St. Mary's Medical Center [2 min], Central Fire Station [7 min], Hilltop Manor [8 min], Sunset Villas [3 min], Westway Intersection [3 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Hilltop Manor [9 min], Riverside Market [3 min], Southbound Overpass [3 min], Oak Avenue Shops [6 min], St. Mary's Medical Center [12 min]
Riverside Market (commercial) → Pinecrest Homes [3 min], Southbound Overpass [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [15 min]
Oak Avenue Shops (commercial) → Central Fire Station [8 min], Hilltop Manor [8 min], Pinecrest Homes [6 min], Riverside Market [7 min], Southbound Overpass [2 min], Lakeview Residences [5 min]
Westway Intersection (road_junction) → Hilltop Manor [7 min], Sunset Villas [6 min], Lakeview Residences [3 min], St. Mary's Medical Center [4 min]
Southbound Overpass (road_junction) → Central Fire Station [8 min], Central Police Station [8 min], Pinecrest Homes [3 min], Riverside Market [7 min], Oak Avenue Shops [2 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → ambulance ambulance_2
Step 11: CALL-0011 → fire fire_6
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
There's a fight outside Lakeview Residences on Sunset Avenue. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0003 | accident   | Oak Avenue Shops               | sev 5 | ambulance_3 ETA 7 min | opened step 6
EVT-0004 | medical    | Pinecrest Homes                | sev 4 | ambulance_4 ETA 12 min | opened step 7
EVT-0005 | fire       | Lakeview Residences            | sev 1 | fire_5 ETA 6 min | opened step 9
EVT-0006 | accident   | Hilltop Manor                  | sev 4 | ambulance_2 ETA 10 min | opened step 10
EVT-0007 | fire       | Lakeview Residences            | sev 3 | fire_6 ETA 6 min | opened step 11
EVT-0008 | medical    | Hilltop Manor                  | sev 1 | HELD → ambulance_3 | opened step 12
EVT-0009 | fire       | Pinecrest Homes                | sev 2 | fire_7 ETA 10 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Pinecrest Homes                | RETURNING → EVT-0001
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0003
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0005
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0007
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0009

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Lakeview Residences [2 min], Sunset Villas [3 min], Central Police Station [12 min], Pinecrest Homes [12 min], Riverside Market [15 min], Westway Intersection [4 min]
Central Fire Station (fire_station) → Central Police Station [4 min], Sunset Villas [5 min], Oak Avenue Shops [8 min], Southbound Overpass [8 min], Lakeview Residences [7 min]
Central Police Station (police_station) → St. Mary's Medical Center [12 min], Central Fire Station [4 min], Southbound Overpass [8 min], Sunset Villas [8 min]
Hilltop Manor (residential) → Westway Intersection [7 min], Oak Avenue Shops [8 min], Pinecrest Homes [9 min], Lakeview Residences [8 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Central Police Station [8 min], Lakeview Residences [3 min], Westway Intersection [6 min]
Lakeview Residences (residential) → St. Mary's Medical Center [2 min], Central Fire Station [7 min], Hilltop Manor [8 min], Sunset Villas [3 min], Westway Intersection [3 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Hilltop Manor [9 min], Riverside Market [3 min], Southbound Overpass [3 min], Oak Avenue Shops [6 min], St. Mary's Medical Center [12 min]
Riverside Market (commercial) → Pinecrest Homes [3 min], Southbound Overpass [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [15 min]
Oak Avenue Shops (commercial) → Central Fire Station [8 min], Hilltop Manor [8 min], Pinecrest Homes [6 min], Riverside Market [7 min], Southbound Overpass [2 min], Lakeview Residences [5 min]
Westway Intersection (road_junction) → Hilltop Manor [7 min], Sunset Villas [6 min], Lakeview Residences [3 min], St. Mary's Medical Center [4 min]
Southbound Overpass (road_junction) → Central Fire Station [8 min], Central Police Station [8 min], Pinecrest Homes [3 min], Riverside Market [7 min], Oak Avenue Shops [2 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → fire fire_6
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)
Step 13: CALL-0013 → fire fire_7

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Multi-car pileup on Sunset Avenue near Lakeview Residences! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0004 | medical    | Pinecrest Homes                | sev 4 | ambulance_4 ETA 12 min | opened step 7
EVT-0005 | fire       | Lakeview Residences            | sev 1 | fire_5 ETA 6 min | opened step 9
EVT-0006 | accident   | Hilltop Manor                  | sev 4 | ambulance_2 ETA 10 min | opened step 10
EVT-0007 | fire       | Lakeview Residences            | sev 3 | fire_6 ETA 6 min | opened step 11
EVT-0008 | medical    | Hilltop Manor                  | sev 1 | HELD → ambulance_3 | opened step 12
EVT-0009 | fire       | Pinecrest Homes                | sev 2 | fire_7 ETA 10 min | opened step 13
EVT-0010 | crime      | Lakeview Residences            | sev 3 | police_1 ETA 10 min | opened step 14

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0010
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | Oak Avenue Shops               | RETURNING → EVT-0003
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Lakeview Residences            | ON_SCENE → EVT-0005
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0007
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0009

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Lakeview Residences [2 min], Sunset Villas [3 min], Central Police Station [12 min], Pinecrest Homes [12 min], Riverside Market [15 min], Westway Intersection [4 min]
Central Fire Station (fire_station) → Central Police Station [4 min], Sunset Villas [5 min], Oak Avenue Shops [8 min], Southbound Overpass [8 min], Lakeview Residences [7 min]
Central Police Station (police_station) → St. Mary's Medical Center [12 min], Central Fire Station [4 min], Southbound Overpass [8 min], Sunset Villas [8 min]
Hilltop Manor (residential) → Westway Intersection [7 min], Oak Avenue Shops [8 min], Pinecrest Homes [9 min], Lakeview Residences [8 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Central Police Station [8 min], Lakeview Residences [3 min], Westway Intersection [6 min]
Lakeview Residences (residential) → St. Mary's Medical Center [2 min], Central Fire Station [7 min], Hilltop Manor [8 min], Sunset Villas [3 min], Westway Intersection [3 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Hilltop Manor [9 min], Riverside Market [3 min], Southbound Overpass [3 min], Oak Avenue Shops [6 min], St. Mary's Medical Center [12 min]
Riverside Market (commercial) → Pinecrest Homes [3 min], Southbound Overpass [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [15 min]
Oak Avenue Shops (commercial) → Central Fire Station [8 min], Hilltop Manor [8 min], Pinecrest Homes [6 min], Riverside Market [7 min], Southbound Overpass [2 min], Lakeview Residences [5 min]
Westway Intersection (road_junction) → Hilltop Manor [7 min], Sunset Villas [6 min], Lakeview Residences [3 min], St. Mary's Medical Center [4 min]
Southbound Overpass (road_junction) → Central Fire Station [8 min], Central Police Station [8 min], Pinecrest Homes [3 min], Riverside Market [7 min], Oak Avenue Shops [2 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)
Step 13: CALL-0013 → fire fire_7
Step 14: CALL-0014 → police police_1

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Building's on fire on Pine Street near Oak Avenue Shops! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]
Metro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]
Spring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]
Hilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]
Willow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]
Westway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Yeah there's a small fire in a dumpster near Parkside Shopping Center on First Boulevard. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oak Avenue Shops               | sev 4 | fire_5 ETA 3 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]
Metro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]
Spring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]
Hilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]
Willow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]
Westway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Pedestrian hit by a truck at Spring Lane near Willow Creek Homes. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oak Avenue Shops               | sev 4 | fire_5 ETA 3 min | opened step 1
EVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_6 ETA 9 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]
Metro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]
Spring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]
Hilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]
Willow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]
Westway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5
Step 2: CALL-0002 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's a massive fire — the whole block near Hilltop Manor is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oak Avenue Shops               | sev 4 | fire_5 ETA 3 min | opened step 1
EVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_6 ETA 9 min | opened step 2
EVT-0003 | accident   | Willow Creek Homes             | sev 4 | ambulance_2 ETA 4 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Oak Avenue Shops               | ON_SCENE → EVT-0001
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]
Metro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]
Spring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]
Hilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]
Willow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]
Westway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5
Step 2: CALL-0002 → fire fire_6
Step 3: CALL-0003 → ambulance ambulance_2

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}