[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Building's on fire on Oak Road near Willow Creek Homes! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 14 min | opened step 1
EVT-0002 | fire       | Birchwood Place                | sev 4 | fire_4 ETA 9 min | opened step 4
EVT-0003 | fire       | Spring Meadow Estates          | sev 1 | fire_5 ETA 14 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Condos [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [7 min], Downtown Precinct [8 min], Willow Creek Homes [9 min], Birchwood Place [9 min]
Engine House No. 1 (fire_station) → Central Crossroads [4 min], Willow Creek Homes [7 min], Downtown Precinct [9 min], Birchwood Place [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [9 min], Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Riverside Condos [5 min], Central Crossroads [5 min]
Riverside Condos (residential) → St. Mary's Medical Center [3 min], Downtown Precinct [5 min], Oak Avenue Shops [2 min], Willow Creek Homes [6 min], Central Crossroads [12 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [7 min], Birchwood Place [6 min]
Birchwood Place (residential) → Engine House No. 1 [9 min], Spring Meadow Estates [6 min], Willow Creek Homes [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [9 min], Central Crossroads [11 min]
Willow Creek Homes (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [7 min], Downtown Precinct [4 min], Riverside Condos [6 min], Birchwood Place [7 min], Central Crossroads [6 min], Oak Avenue Shops [4 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [3 min], Downtown Precinct [4 min], Riverside Condos [2 min], Birchwood Place [7 min], Willow Creek Homes [4 min], Central Crossroads [10 min]
Central Crossroads (road_junction) → Engine House No. 1 [4 min], Riverside Condos [12 min], Birchwood Place [11 min], Willow Creek Homes [6 min], Downtown Precinct [5 min], Oak Avenue Shops [10 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → fire fire_4
Step 5: CALL-0005 → fire fire_5
Step 6: CALL-0006 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's a massive fire — the whole block near Birchwood Place is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 14 min | opened step 1
EVT-0002 | fire       | Birchwood Place                | sev 4 | fire_4 ETA 9 min | opened step 4
EVT-0003 | fire       | Spring Meadow Estates          | sev 1 | fire_5 ETA 14 min | opened step 5
EVT-0004 | fire       | Willow Creek Homes             | sev 2 | fire_6 ETA 6 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Condos [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [7 min], Downtown Precinct [8 min], Willow Creek Homes [9 min], Birchwood Place [9 min]
Engine House No. 1 (fire_station) → Central Crossroads [4 min], Willow Creek Homes [7 min], Downtown Precinct [9 min], Birchwood Place [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [9 min], Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Riverside Condos [5 min], Central Crossroads [5 min]
Riverside Condos (residential) → St. Mary's Medical Center [3 min], Downtown Precinct [5 min], Oak Avenue Shops [2 min], Willow Creek Homes [6 min], Central Crossroads [12 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [7 min], Birchwood Place [6 min]
Birchwood Place (residential) → Engine House No. 1 [9 min], Spring Meadow Estates [6 min], Willow Creek Homes [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [9 min], Central Crossroads [11 min]
Willow Creek Homes (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [7 min], Downtown Precinct [4 min], Riverside Condos [6 min], Birchwood Place [7 min], Central Crossroads [6 min], Oak Avenue Shops [4 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [3 min], Downtown Precinct [4 min], Riverside Condos [2 min], Birchwood Place [7 min], Willow Creek Homes [4 min], Central Crossroads [10 min]
Central Crossroads (road_junction) → Engine House No. 1 [4 min], Riverside Condos [12 min], Birchwood Place [11 min], Willow Creek Homes [6 min], Downtown Precinct [5 min], Oak Avenue Shops [10 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → fire fire_5
Step 6: CALL-0006 → Duplicate of EVT-0002
Step 7: CALL-0007 → fire fire_6

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Hi, I think I see some smoke coming from behind Spring Meadow Estates. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 14 min | opened step 1
EVT-0002 | fire       | Birchwood Place                | sev 4 | fire_4 ETA 9 min | opened step 4
EVT-0003 | fire       | Spring Meadow Estates          | sev 1 | fire_5 ETA 14 min | opened step 5
EVT-0004 | fire       | Willow Creek Homes             | sev 2 | fire_6 ETA 6 min | opened step 7
EVT-0005 | fire       | Birchwood Place                | sev 2 | HELD → fire_4 | opened step 8

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Condos [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [7 min], Downtown Precinct [8 min], Willow Creek Homes [9 min], Birchwood Place [9 min]
Engine House No. 1 (fire_station) → Central Crossroads [4 min], Willow Creek Homes [7 min], Downtown Precinct [9 min], Birchwood Place [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [9 min], Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Riverside Condos [5 min], Central Crossroads [5 min]
Riverside Condos (residential) → St. Mary's Medical Center [3 min], Downtown Precinct [5 min], Oak Avenue Shops [2 min], Willow Creek Homes [6 min], Central Crossroads [12 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [7 min], Birchwood Place [6 min]
Birchwood Place (residential) → Engine House No. 1 [9 min], Spring Meadow Estates [6 min], Willow Creek Homes [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [9 min], Central Crossroads [11 min]
Willow Creek Homes (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [7 min], Downtown Precinct [4 min], Riverside Condos [6 min], Birchwood Place [7 min], Central Crossroads [6 min], Oak Avenue Shops [4 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [3 min], Downtown Precinct [4 min], Riverside Condos [2 min], Birchwood Place [7 min], Willow Creek Homes [4 min], Central Crossroads [10 min]
Central Crossroads (road_junction) → Engine House No. 1 [4 min], Riverside Condos [12 min], Birchwood Place [11 min], Willow Creek Homes [6 min], Downtown Precinct [5 min], Oak Avenue Shops [10 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → Duplicate of EVT-0002
Step 7: CALL-0007 → fire fire_6
Step 8: CALL-0008 → HOLD (fire, waiting for fire_4)

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Hi, I think I see some smoke coming from behind Willow Creek Homes. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 14 min | opened step 1
EVT-0002 | fire       | Birchwood Place                | sev 4 | fire_4 ETA 9 min | opened step 4
EVT-0003 | fire       | Spring Meadow Estates          | sev 1 | fire_5 ETA 14 min | opened step 5
EVT-0004 | fire       | Willow Creek Homes             | sev 2 | fire_6 ETA 6 min | opened step 7
EVT-0005 | fire       | Birchwood Place                | sev 2 | HELD → fire_4 | opened step 8

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Condos [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [7 min], Downtown Precinct [8 min], Willow Creek Homes [9 min], Birchwood Place [9 min]
Engine House No. 1 (fire_station) → Central Crossroads [4 min], Willow Creek Homes [7 min], Downtown Precinct [9 min], Birchwood Place [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [9 min], Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Riverside Condos [5 min], Central Crossroads [5 min]
Riverside Condos (residential) → St. Mary's Medical Center [3 min], Downtown Precinct [5 min], Oak Avenue Shops [2 min], Willow Creek Homes [6 min], Central Crossroads [12 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [7 min], Birchwood Place [6 min]
Birchwood Place (residential) → Engine House No. 1 [9 min], Spring Meadow Estates [6 min], Willow Creek Homes [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [9 min], Central Crossroads [11 min]
Willow Creek Homes (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [7 min], Downtown Precinct [4 min], Riverside Condos [6 min], Birchwood Place [7 min], Central Crossroads [6 min], Oak Avenue Shops [4 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [3 min], Downtown Precinct [4 min], Riverside Condos [2 min], Birchwood Place [7 min], Willow Creek Homes [4 min], Central Crossroads [10 min]
Central Crossroads (road_junction) → Engine House No. 1 [4 min], Riverside Condos [12 min], Birchwood Place [11 min], Willow Creek Homes [6 min], Downtown Precinct [5 min], Oak Avenue Shops [10 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → fire fire_6
Step 8: CALL-0008 → HOLD (fire, waiting for fire_4)
Step 9: CALL-0009 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
There's a break-in happening right now at 972 Elm Drive. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 14 min | opened step 1
EVT-0002 | fire       | Birchwood Place                | sev 4 | fire_4 ETA 9 min | opened step 4
EVT-0003 | fire       | Spring Meadow Estates          | sev 1 | fire_5 ETA 14 min | opened step 5
EVT-0004 | fire       | Willow Creek Homes             | sev 2 | fire_6 ETA 6 min | opened step 7
EVT-0005 | fire       | Birchwood Place                | sev 2 | HELD → fire_4 | opened step 8

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Condos [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [7 min], Downtown Precinct [8 min], Willow Creek Homes [9 min], Birchwood Place [9 min]
Engine House No. 1 (fire_station) → Central Crossroads [4 min], Willow Creek Homes [7 min], Downtown Precinct [9 min], Birchwood Place [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [9 min], Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Riverside Condos [5 min], Central Crossroads [5 min]
Riverside Condos (residential) → St. Mary's Medical Center [3 min], Downtown Precinct [5 min], Oak Avenue Shops [2 min], Willow Creek Homes [6 min], Central Crossroads [12 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [7 min], Birchwood Place [6 min]
Birchwood Place (residential) → Engine House No. 1 [9 min], Spring Meadow Estates [6 min], Willow Creek Homes [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [9 min], Central Crossroads [11 min]
Willow Creek Homes (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [7 min], Downtown Precinct [4 min], Riverside Condos [6 min], Birchwood Place [7 min], Central Crossroads [6 min], Oak Avenue Shops [4 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [3 min], Downtown Precinct [4 min], Riverside Condos [2 min], Birchwood Place [7 min], Willow Creek Homes [4 min], Central Crossroads [10 min]
Central Crossroads (road_junction) → Engine House No. 1 [4 min], Riverside Condos [12 min], Birchwood Place [11 min], Willow Creek Homes [6 min], Downtown Precinct [5 min], Oak Avenue Shops [10 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → HOLD (fire, waiting for fire_4)
Step 9: CALL-0009 → Duplicate of EVT-0003
Step 10: CALL-0010 → Duplicate of EVT-0004

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Oh god, the whole kitchen is on fire at 953 First Lane! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 14 min | opened step 1
EVT-0002 | fire       | Birchwood Place                | sev 4 | fire_4 ETA 9 min | opened step 4
EVT-0003 | fire       | Spring Meadow Estates          | sev 1 | fire_5 ETA 14 min | opened step 5
EVT-0004 | fire       | Willow Creek Homes             | sev 2 | fire_6 ETA 6 min | opened step 7
EVT-0005 | fire       | Birchwood Place                | sev 2 | HELD → fire_4 | opened step 8
EVT-0006 | crime      | Riverside Condos               | sev 4 | police_1 ETA 4 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Condos [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [7 min], Downtown Precinct [8 min], Willow Creek Homes [9 min], Birchwood Place [9 min]
Engine House No. 1 (fire_station) → Central Crossroads [4 min], Willow Creek Homes [7 min], Downtown Precinct [9 min], Birchwood Place [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [9 min], Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Riverside Condos [5 min], Central Crossroads [5 min]
Riverside Condos (residential) → St. Mary's Medical Center [3 min], Downtown Precinct [5 min], Oak Avenue Shops [2 min], Willow Creek Homes [6 min], Central Crossroads [12 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [7 min], Birchwood Place [6 min]
Birchwood Place (residential) → Engine House No. 1 [9 min], Spring Meadow Estates [6 min], Willow Creek Homes [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [9 min], Central Crossroads [11 min]
Willow Creek Homes (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [7 min], Downtown Precinct [4 min], Riverside Condos [6 min], Birchwood Place [7 min], Central Crossroads [6 min], Oak Avenue Shops [4 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [3 min], Downtown Precinct [4 min], Riverside Condos [2 min], Birchwood Place [7 min], Willow Creek Homes [4 min], Central Crossroads [10 min]
Central Crossroads (road_junction) → Engine House No. 1 [4 min], Riverside Condos [12 min], Birchwood Place [11 min], Willow Creek Homes [6 min], Downtown Precinct [5 min], Oak Avenue Shops [10 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → Duplicate of EVT-0003
Step 10: CALL-0010 → Duplicate of EVT-0004
Step 11: CALL-0011 → police police_1

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Car accident at Pine Drive and Hill Avenue. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 14 min | opened step 1
EVT-0002 | fire       | Birchwood Place                | sev 4 | fire_4 ETA 9 min | opened step 4
EVT-0003 | fire       | Spring Meadow Estates          | sev 1 | fire_5 ETA 14 min | opened step 5
EVT-0004 | fire       | Willow Creek Homes             | sev 2 | fire_6 ETA 6 min | opened step 7
EVT-0005 | fire       | Birchwood Place                | sev 2 | HELD → fire_4 | opened step 8
EVT-0006 | crime      | Riverside Condos               | sev 4 | police_1 ETA 4 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Birchwood Place                | ON_SCENE → EVT-0002
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_6          | fire       | Willow Creek Homes             | ON_SCENE → EVT-0004

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Condos [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [7 min], Downtown Precinct [8 min], Willow Creek Homes [9 min], Birchwood Place [9 min]
Engine House No. 1 (fire_station) → Central Crossroads [4 min], Willow Creek Homes [7 min], Downtown Precinct [9 min], Birchwood Place [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [9 min], Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Riverside Condos [5 min], Central Crossroads [5 min]
Riverside Condos (residential) → St. Mary's Medical Center [3 min], Downtown Precinct [5 min], Oak Avenue Shops [2 min], Willow Creek Homes [6 min], Central Crossroads [12 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [7 min], Birchwood Place [6 min]
Birchwood Place (residential) → Engine House No. 1 [9 min], Spring Meadow Estates [6 min], Willow Creek Homes [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [9 min], Central Crossroads [11 min]
Willow Creek Homes (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [7 min], Downtown Precinct [4 min], Riverside Condos [6 min], Birchwood Place [7 min], Central Crossroads [6 min], Oak Avenue Shops [4 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [3 min], Downtown Precinct [4 min], Riverside Condos [2 min], Birchwood Place [7 min], Willow Creek Homes [4 min], Central Crossroads [10 min]
Central Crossroads (road_junction) → Engine House No. 1 [4 min], Riverside Condos [12 min], Birchwood Place [11 min], Willow Creek Homes [6 min], Downtown Precinct [5 min], Oak Avenue Shops [10 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → Duplicate of EVT-0004
Step 11: CALL-0011 → police police_1
Step 12: CALL-0012 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Hi, I think I see some smoke coming from behind Birchwood Place. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 14 min | opened step 1
EVT-0002 | fire       | Birchwood Place                | sev 4 | fire_4 ETA 9 min | opened step 4
EVT-0003 | fire       | Spring Meadow Estates          | sev 1 | fire_5 ETA 14 min | opened step 5
EVT-0004 | fire       | Willow Creek Homes             | sev 2 | fire_6 ETA 6 min | opened step 7
EVT-0005 | fire       | Birchwood Place                | sev 2 | HELD → fire_4 | opened step 8
EVT-0006 | crime      | Riverside Condos               | sev 4 | police_1 ETA 4 min | opened step 11
EVT-0007 | accident   | Oak Avenue Shops               | sev 3 | ambulance_2 ETA 2 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0007
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Birchwood Place                | ON_SCENE → EVT-0002
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_6          | fire       | Willow Creek Homes             | ON_SCENE → EVT-0004

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Condos [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [7 min], Downtown Precinct [8 min], Willow Creek Homes [9 min], Birchwood Place [9 min]
Engine House No. 1 (fire_station) → Central Crossroads [4 min], Willow Creek Homes [7 min], Downtown Precinct [9 min], Birchwood Place [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [9 min], Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Riverside Condos [5 min], Central Crossroads [5 min]
Riverside Condos (residential) → St. Mary's Medical Center [3 min], Downtown Precinct [5 min], Oak Avenue Shops [2 min], Willow Creek Homes [6 min], Central Crossroads [12 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [7 min], Birchwood Place [6 min]
Birchwood Place (residential) → Engine House No. 1 [9 min], Spring Meadow Estates [6 min], Willow Creek Homes [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [9 min], Central Crossroads [11 min]
Willow Creek Homes (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [7 min], Downtown Precinct [4 min], Riverside Condos [6 min], Birchwood Place [7 min], Central Crossroads [6 min], Oak Avenue Shops [4 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [3 min], Downtown Precinct [4 min], Riverside Condos [2 min], Birchwood Place [7 min], Willow Creek Homes [4 min], Central Crossroads [10 min]
Central Crossroads (road_junction) → Engine House No. 1 [4 min], Riverside Condos [12 min], Birchwood Place [11 min], Willow Creek Homes [6 min], Downtown Precinct [5 min], Oak Avenue Shops [10 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → police police_1
Step 12: CALL-0012 → Duplicate of EVT-0002
Step 13: CALL-0013 → ambulance ambulance_2

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Building's on fire on Main Avenue near Spring Meadow Estates! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 14 min | opened step 1
EVT-0003 | fire       | Spring Meadow Estates          | sev 1 | fire_5 ETA 14 min | opened step 5
EVT-0005 | fire       | Birchwood Place                | sev 2 | HELD → fire_4 | opened step 8
EVT-0006 | crime      | Riverside Condos               | sev 4 | police_1 ETA 4 min | opened step 11
EVT-0007 | accident   | Oak Avenue Shops               | sev 3 | ambulance_2 ETA 2 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Spring Meadow Estates          | ON_SCENE → EVT-0001
police_1        | police     | Riverside Condos               | ON_SCENE → EVT-0006
ambulance_2     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0007
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Birchwood Place                | RETURNING → EVT-0002
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_6          | fire       | Willow Creek Homes             | RETURNING → EVT-0004

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Condos [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [7 min], Downtown Precinct [8 min], Willow Creek Homes [9 min], Birchwood Place [9 min]
Engine House No. 1 (fire_station) → Central Crossroads [4 min], Willow Creek Homes [7 min], Downtown Precinct [9 min], Birchwood Place [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [9 min], Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Riverside Condos [5 min], Central Crossroads [5 min]
Riverside Condos (residential) → St. Mary's Medical Center [3 min], Downtown Precinct [5 min], Oak Avenue Shops [2 min], Willow Creek Homes [6 min], Central Crossroads [12 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [7 min], Birchwood Place [6 min]
Birchwood Place (residential) → Engine House No. 1 [9 min], Spring Meadow Estates [6 min], Willow Creek Homes [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [9 min], Central Crossroads [11 min]
Willow Creek Homes (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [7 min], Downtown Precinct [4 min], Riverside Condos [6 min], Birchwood Place [7 min], Central Crossroads [6 min], Oak Avenue Shops [4 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [3 min], Downtown Precinct [4 min], Riverside Condos [2 min], Birchwood Place [7 min], Willow Creek Homes [4 min], Central Crossroads [10 min]
Central Crossroads (road_junction) → Engine House No. 1 [4 min], Riverside Condos [12 min], Birchwood Place [11 min], Willow Creek Homes [6 min], Downtown Precinct [5 min], Oak Avenue Shops [10 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0002
Step 13: CALL-0013 → ambulance ambulance_2
Step 14: CALL-0014 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's a massive fire — the whole block near Willow Creek Homes is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]
Willow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]
Cedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]
Sunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]
Riverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
A cyclist got hit by a car near Riverside Market. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]
Willow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]
Cedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]
Sunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]
Riverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Active shooter at Riverside Market! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1
EVT-0002 | accident   | Riverside Market               | sev 5 | ambulance_2 ETA 5 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]
Willow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]
Cedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]
Sunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]
Riverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4
Step 2: CALL-0002 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Fender bender on Third Avenue near Sunset Villas. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1
EVT-0002 | accident   | Riverside Market               | sev 5 | ambulance_2 ETA 5 min | opened step 2
EVT-0003 | crime      | Riverside Market               | sev 4 | police_0 ETA 9 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]
Willow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]
Cedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]
Sunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]
Riverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4
Step 2: CALL-0002 → ambulance ambulance_2
Step 3: CALL-0003 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Someone fainted at Cedar Park Village. They're breathing okay now but look really pale. We're on Second Road.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1
EVT-0002 | accident   | Riverside Market               | sev 5 | ambulance_2 ETA 5 min | opened step 2
EVT-0003 | crime      | Riverside Market               | sev 4 | police_0 ETA 9 min | opened step 3
EVT-0004 | accident   | Sunset Villas                  | sev 2 | ambulance_3 ETA 7 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]
Willow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]
Cedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]
Sunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]
Riverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_2
Step 3: CALL-0003 → police police_0
Step 4: CALL-0004 → ambulance ambulance_3

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Someone's not breathing at Riverside Market! A bystander is doing CPR. Please send an ambulance to Third Street immediately!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1
EVT-0002 | accident   | Riverside Market               | sev 5 | ambulance_2 ETA 5 min | opened step 2
EVT-0003 | crime      | Riverside Market               | sev 4 | police_0 ETA 9 min | opened step 3
EVT-0004 | accident   | Sunset Villas                  | sev 2 | ambulance_3 ETA 7 min | opened step 4
EVT-0005 | medical    | Cedar Park Village             | sev 2 | HELD → ambulance_2 | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]
Willow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]
Cedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]
Sunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]
Riverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → police police_0
Step 4: CALL-0004 → ambulance ambulance_3
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0004", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Someone fainted at Cedar Park Village. They're breathing okay now but look really pale. We're on Second Road.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1
EVT-0002 | accident   | Riverside Market               | sev 5 | ambulance_2 ETA 5 min | opened step 2
EVT-0003 | crime      | Riverside Market               | sev 4 | police_0 ETA 9 min | opened step 3
EVT-0004 | accident   | Sunset Villas                  | sev 2 | UNASSIGNED | opened step 4
EVT-0005 | medical    | Cedar Park Village             | sev 2 | HELD → ambulance_2 | opened step 5
EVT-0006 | medical    | Riverside Market               | sev 5 | ambulance_3 ETA 5 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside Market               | ON_SCENE → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]
Willow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]
Cedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]
Sunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]
Riverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → ambulance ambulance_3
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_2)
Step 6: CALL-0006 → ambulance ?

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's been some kind of mass incident at Cedar Park Village — multiple people down, some not moving. We need everything, Second Road entrance.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1
EVT-0002 | accident   | Riverside Market               | sev 5 | ambulance_2 ETA 5 min | opened step 2
EVT-0003 | crime      | Riverside Market               | sev 4 | police_0 ETA 9 min | opened step 3
EVT-0004 | accident   | Sunset Villas                  | sev 2 | UNASSIGNED | opened step 4
EVT-0005 | medical    | Cedar Park Village             | sev 2 | HELD → ambulance_2 | opened step 5
EVT-0006 | medical    | Riverside Market               | sev 5 | ambulance_3 ETA 5 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside Market               | ON_SCENE → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]
Willow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]
Cedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]
Sunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]
Riverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_2)
Step 6: CALL-0006 → ambulance ?
Step 7: CALL-0007 → Duplicate of EVT-0005

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
I'd like to report a shoplifter at Cedar Park Village on Second Road. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1
EVT-0003 | crime      | Riverside Market               | sev 4 | police_0 ETA 9 min | opened step 3
EVT-0005 | medical    | Cedar Park Village             | sev 2 | HELD → ambulance_2 | opened step 5
EVT-0006 | medical    | Riverside Market               | sev 5 | ambulance_3 ETA 5 min | opened step 6
EVT-0007 | medical    | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 8

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside Market               | RETURNING → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]
Willow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]
Cedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]
Sunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]
Riverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → ambulance ?
Step 7: CALL-0007 → Duplicate of EVT-0005
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
There's a massive fire — the whole block near Cedar Park Village is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1
EVT-0003 | crime      | Riverside Market               | sev 4 | police_0 ETA 9 min | opened step 3
EVT-0005 | medical    | Cedar Park Village             | sev 2 | HELD → ambulance_2 | opened step 5
EVT-0006 | medical    | Riverside Market               | sev 5 | ambulance_3 ETA 5 min | opened step 6
EVT-0007 | medical    | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 8
EVT-0008 | crime      | Cedar Park Village             | sev 5 | police_1 ETA 18 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0008
ambulance_2     | ambulance  | Riverside Market               | RETURNING → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]
Willow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]
Cedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]
Sunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]
Riverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0005
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_2)
Step 9: CALL-0009 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Yeah there's a small fire in a dumpster near Cedar Park Village on Second Road. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1
EVT-0003 | crime      | Riverside Market               | sev 4 | police_0 ETA 9 min | opened step 3
EVT-0005 | medical    | Cedar Park Village             | sev 2 | ambulance_2 ETA 11 min | opened step 5
EVT-0006 | medical    | Riverside Market               | sev 5 | ambulance_3 ETA 5 min | opened step 6
EVT-0007 | medical    | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 8
EVT-0008 | crime      | Cedar Park Village             | sev 5 | police_1 ETA 18 min | opened step 9
EVT-0009 | fire       | Cedar Park Village             | sev 1 | fire_5 ETA 18 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0008
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | Riverside Market               | ON_SCENE → EVT-0006
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0009

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]
Willow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]
Cedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]
Sunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]
Riverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_2)
Step 9: CALL-0009 → police police_1
Step 10: CALL-0010 → fire fire_5

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0009", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Oh god, the whole kitchen is on fire at 431 Pine Lane! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1
EVT-0003 | crime      | Riverside Market               | sev 4 | police_0 ETA 9 min | opened step 3
EVT-0005 | medical    | Cedar Park Village             | sev 2 | ambulance_2 ETA 11 min | opened step 5
EVT-0006 | medical    | Riverside Market               | sev 5 | ambulance_3 ETA 5 min | opened step 6
EVT-0007 | medical    | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 8
EVT-0008 | crime      | Cedar Park Village             | sev 5 | police_1 ETA 18 min | opened step 9
EVT-0009 | fire       | Cedar Park Village             | sev 1 | fire_5 ETA 18 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Riverside Market               | ON_SCENE → EVT-0003
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0008
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | Riverside Market               | ON_SCENE → EVT-0006
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0009

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]
Willow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]
Cedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]
Sunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]
Riverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → police police_1
Step 10: CALL-0010 → fire fire_5
Step 11: CALL-0011 → Duplicate of EVT-0009

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Building's on fire on Second Road near Cedar Park Village! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1
EVT-0003 | crime      | Riverside Market               | sev 4 | police_0 ETA 9 min | opened step 3
EVT-0005 | medical    | Cedar Park Village             | sev 2 | ambulance_2 ETA 11 min | opened step 5
EVT-0007 | medical    | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 8
EVT-0008 | crime      | Cedar Park Village             | sev 5 | police_1 ETA 18 min | opened step 9
EVT-0009 | fire       | Cedar Park Village             | sev 1 | fire_5 ETA 18 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Riverside Market               | ON_SCENE → EVT-0003
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0008
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | Riverside Market               | RETURNING → EVT-0006
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0009

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]
Willow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]
Cedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]
Sunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]
Riverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → fire fire_5
Step 11: CALL-0011 → Duplicate of EVT-0009
Step 12: CALL-0012 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_5", "from_event_id": "EVT-0009", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Yeah there's a small fire in a dumpster near Willow Creek Homes on Pine Lane. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1
EVT-0005 | medical    | Cedar Park Village             | sev 2 | ambulance_2 ETA 11 min | opened step 5
EVT-0007 | medical    | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 8
EVT-0008 | crime      | Cedar Park Village             | sev 5 | police_1 ETA 18 min | opened step 9
EVT-0009 | fire       | Cedar Park Village             | sev 1 | UNASSIGNED | opened step 10
EVT-0010 | fire       | Cedar Park Village             | sev 5 | fire_5 ETA 18 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Riverside Market               | RETURNING → EVT-0003
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0008
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | Riverside Market               | RETURNING → EVT-0006
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0010

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]
Willow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]
Cedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]
Sunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]
Riverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0009
Step 12: CALL-0012 → Duplicate of EVT-0001
Step 13: CALL-0013 → fire ?

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Fender bender on Pine Lane near Willow Creek Homes. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1
EVT-0005 | medical    | Cedar Park Village             | sev 2 | ambulance_2 ETA 11 min | opened step 5
EVT-0007 | medical    | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 8
EVT-0008 | crime      | Cedar Park Village             | sev 5 | police_1 ETA 18 min | opened step 9
EVT-0010 | fire       | Cedar Park Village             | sev 5 | fire_5 ETA 18 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Riverside Market               | RETURNING → EVT-0003
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0008
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0010

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]
Willow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]
Cedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]
Sunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]
Riverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0001
Step 13: CALL-0013 → fire ?
Step 14: CALL-0014 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 341 Third Street, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1
EVT-0005 | medical    | Cedar Park Village             | sev 2 | ambulance_2 ETA 11 min | opened step 5
EVT-0007 | medical    | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 8
EVT-0008 | crime      | Cedar Park Village             | sev 5 | police_1 ETA 18 min | opened step 9
EVT-0010 | fire       | Cedar Park Village             | sev 5 | fire_5 ETA 18 min | opened step 13
EVT-0011 | accident   | Willow Creek Homes             | sev 3 | ambulance_3 ETA 9 min | opened step 15

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0008
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0011
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0010

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]
Willow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]
Cedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]
Sunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]
Riverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → fire ?
Step 14: CALL-0014 → Duplicate of EVT-0001
Step 15: CALL-0015 → ambulance ambulance_3

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
There's a fire at 172 Second Road! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1
EVT-0005 | medical    | Cedar Park Village             | sev 2 | ambulance_2 ETA 11 min | opened step 5
EVT-0007 | medical    | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 8
EVT-0008 | crime      | Cedar Park Village             | sev 5 | police_1 ETA 18 min | opened step 9
EVT-0010 | fire       | Cedar Park Village             | sev 5 | fire_5 ETA 18 min | opened step 13
EVT-0011 | accident   | Willow Creek Homes             | sev 3 | ambulance_3 ETA 9 min | opened step 15
EVT-0012 | medical    | Riverside Market               | sev 2 | HELD → ambulance_2 | opened step 16

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0008
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0011
fire_4          | fire       | Willow Creek Homes             | ON_SCENE → EVT-0001
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0010

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]
Willow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]
Cedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]
Sunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]
Riverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → Duplicate of EVT-0001
Step 15: CALL-0015 → ambulance ambulance_3
Step 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0010", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
Multi-car pileup on Third Street near Riverside Market! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1
EVT-0005 | medical    | Cedar Park Village             | sev 2 | ambulance_2 ETA 11 min | opened step 5
EVT-0007 | medical    | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 8
EVT-0008 | crime      | Cedar Park Village             | sev 5 | police_1 ETA 18 min | opened step 9
EVT-0010 | fire       | Cedar Park Village             | sev 5 | fire_5 ETA 18 min | opened step 13
EVT-0011 | accident   | Willow Creek Homes             | sev 3 | ambulance_3 ETA 9 min | opened step 15
EVT-0012 | medical    | Riverside Market               | sev 2 | HELD → ambulance_2 | opened step 16

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0008
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0011
fire_4          | fire       | Willow Creek Homes             | ON_SCENE → EVT-0001
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0010

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]
Willow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]
Cedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]
Sunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]
Riverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → ambulance ambulance_3
Step 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_2)
Step 17: CALL-0017 → Duplicate of EVT-0010

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_2", "from_event_id": "EVT-0005", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
Hello, my neighbor fell and hurt her ankle at 535 Second Road. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0005 | medical    | Cedar Park Village             | sev 2 | HELD → ambulance_2 | opened step 5
EVT-0007 | medical    | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 8
EVT-0008 | crime      | Cedar Park Village             | sev 5 | police_1 ETA 18 min | opened step 9
EVT-0010 | fire       | Cedar Park Village             | sev 5 | fire_5 ETA 18 min | opened step 13
EVT-0011 | accident   | Willow Creek Homes             | sev 3 | ambulance_3 ETA 9 min | opened step 15
EVT-0012 | medical    | Riverside Market               | sev 2 | HELD → ambulance_2 | opened step 16
EVT-0013 | accident   | Riverside Market               | sev 5 | ambulance_2 ETA 5 min | opened step 18

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0008
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0013
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0011
fire_4          | fire       | Willow Creek Homes             | RETURNING → EVT-0001
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0010

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]
Willow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]
Cedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]
Sunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]
Riverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_2)
Step 17: CALL-0017 → Duplicate of EVT-0010
Step 18: CALL-0018 → ambulance ?

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}