{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0001] ===\nPedestrian hit by a truck at Third Street near Central Plaza. They're not moving. There's blood everywhere.\n\n=== ACTIVE EVENTS ===\n(none)\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | FREE\nambulance_4     | ambulance  | Riverside General Hospital     | FREE\nambulance_5     | ambulance  | Riverside General Hospital     | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\nfire_8          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Central Fire Station [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Central Police Station [8 min]\nCentral Fire Station (fire_station) → Riverside General Hospital [3 min], Oak Avenue Shops [1 min], Spring Meadow Estates [2 min], Central Plaza [2 min], Sunset Villas [11 min], Willow Creek Homes [10 min]\nCentral Police Station (police_station) → Riverside General Hospital [8 min], Central Plaza [5 min], Spring Meadow Estates [6 min], Willow Creek Homes [8 min], Magnolia Gardens [9 min], Sunset Villas [11 min], Eastgate Roundabout [6 min]\nSpring Meadow Estates (residential) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [6 min], Central Plaza [1 min], Oak Avenue Shops [4 min], Willow Creek Homes [7 min]\nWillow Creek Homes (residential) → Spring Meadow Estates [7 min], Central Plaza [8 min], Central Police Station [8 min], Central Fire Station [10 min]\nMagnolia Gardens (residential) → Eastgate Roundabout [7 min], Central Police Station [9 min], Sunset Villas [12 min], Central Plaza [12 min]\nPinecrest Homes (residential) → Sunset Villas [2 min], Eastgate Roundabout [7 min]\nSunset Villas (residential) → Central Fire Station [11 min], Magnolia Gardens [12 min], Pinecrest Homes [2 min], Eastgate Roundabout [4 min], Central Police Station [11 min], Central Plaza [13 min], Oak Avenue Shops [11 min]\nCentral Plaza (commercial) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [5 min], Spring Meadow Estates [1 min], Willow Creek Homes [8 min], Magnolia Gardens [12 min], Oak Avenue Shops [3 min], Sunset Villas [13 min]\nOak Avenue Shops (commercial) → Riverside General Hospital [3 min], Central Fire Station [1 min], Spring Meadow Estates [4 min], Central Plaza [3 min], Sunset Villas [11 min], Eastgate Roundabout [11 min]\nEastgate Roundabout (road_junction) → Magnolia Gardens [7 min], Pinecrest Homes [7 min], Sunset Villas [4 min], Central Police Station [6 min], Oak Avenue Shops [11 min]\n\n=== DISPATCHER NOTES ===\n(first call)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0002] ===\nThere's a man having chest pains at 500 Lake Lane. He's sweating a lot and says his arm feels numb.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Central Plaza                  | sev 4 | ambulance_3 ETA 4 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | Riverside General Hospital     | FREE\nambulance_5     | ambulance  | Riverside General Hospital     | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\nfire_8          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Central Fire Station [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Central Police Station [8 min]\nCentral Fire Station (fire_station) → Riverside General Hospital [3 min], Oak Avenue Shops [1 min], Spring Meadow Estates [2 min], Central Plaza [2 min], Sunset Villas [11 min], Willow Creek Homes [10 min]\nCentral Police Station (police_station) → Riverside General Hospital [8 min], Central Plaza [5 min], Spring Meadow Estates [6 min], Willow Creek Homes [8 min], Magnolia Gardens [9 min], Sunset Villas [11 min], Eastgate Roundabout [6 min]\nSpring Meadow Estates (residential) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [6 min], Central Plaza [1 min], Oak Avenue Shops [4 min], Willow Creek Homes [7 min]\nWillow Creek Homes (residential) → Spring Meadow Estates [7 min], Central Plaza [8 min], Central Police Station [8 min], Central Fire Station [10 min]\nMagnolia Gardens (residential) → Eastgate Roundabout [7 min], Central Police Station [9 min], Sunset Villas [12 min], Central Plaza [12 min]\nPinecrest Homes (residential) → Sunset Villas [2 min], Eastgate Roundabout [7 min]\nSunset Villas (residential) → Central Fire Station [11 min], Magnolia Gardens [12 min], Pinecrest Homes [2 min], Eastgate Roundabout [4 min], Central Police Station [11 min], Central Plaza [13 min], Oak Avenue Shops [11 min]\nCentral Plaza (commercial) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [5 min], Spring Meadow Estates [1 min], Willow Creek Homes [8 min], Magnolia Gardens [12 min], Oak Avenue Shops [3 min], Sunset Villas [13 min]\nOak Avenue Shops (commercial) → Riverside General Hospital [3 min], Central Fire Station [1 min], Spring Meadow Estates [4 min], Central Plaza [3 min], Sunset Villas [11 min], Eastgate Roundabout [11 min]\nEastgate Roundabout (road_junction) → Magnolia Gardens [7 min], Pinecrest Homes [7 min], Sunset Villas [4 min], Central Police Station [6 min], Oak Avenue Shops [11 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_3\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0003] ===\nThere's been some kind of mass incident at Spring Meadow Estates — multiple people down, some not moving. We need everything, Main Road entrance.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Central Plaza                  | sev 4 | ambulance_3 ETA 4 min | opened step 1\nEVT-0002 | medical    | Central Plaza                  | sev 4 | ambulance_4 ETA 4 min | opened step 2\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002\nambulance_5     | ambulance  | Riverside General Hospital     | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\nfire_8          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Central Fire Station [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Central Police Station [8 min]\nCentral Fire Station (fire_station) → Riverside General Hospital [3 min], Oak Avenue Shops [1 min], Spring Meadow Estates [2 min], Central Plaza [2 min], Sunset Villas [11 min], Willow Creek Homes [10 min]\nCentral Police Station (police_station) → Riverside General Hospital [8 min], Central Plaza [5 min], Spring Meadow Estates [6 min], Willow Creek Homes [8 min], Magnolia Gardens [9 min], Sunset Villas [11 min], Eastgate Roundabout [6 min]\nSpring Meadow Estates (residential) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [6 min], Central Plaza [1 min], Oak Avenue Shops [4 min], Willow Creek Homes [7 min]\nWillow Creek Homes (residential) → Spring Meadow Estates [7 min], Central Plaza [8 min], Central Police Station [8 min], Central Fire Station [10 min]\nMagnolia Gardens (residential) → Eastgate Roundabout [7 min], Central Police Station [9 min], Sunset Villas [12 min], Central Plaza [12 min]\nPinecrest Homes (residential) → Sunset Villas [2 min], Eastgate Roundabout [7 min]\nSunset Villas (residential) → Central Fire Station [11 min], Magnolia Gardens [12 min], Pinecrest Homes [2 min], Eastgate Roundabout [4 min], Central Police Station [11 min], Central Plaza [13 min], Oak Avenue Shops [11 min]\nCentral Plaza (commercial) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [5 min], Spring Meadow Estates [1 min], Willow Creek Homes [8 min], Magnolia Gardens [12 min], Oak Avenue Shops [3 min], Sunset Villas [13 min]\nOak Avenue Shops (commercial) → Riverside General Hospital [3 min], Central Fire Station [1 min], Spring Meadow Estates [4 min], Central Plaza [3 min], Sunset Villas [11 min], Eastgate Roundabout [11 min]\nEastgate Roundabout (road_junction) → Magnolia Gardens [7 min], Pinecrest Homes [7 min], Sunset Villas [4 min], Central Police Station [6 min], Oak Avenue Shops [11 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_3\nStep 2: CALL-0002 → ambulance ambulance_4\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0004] ===\nActive shooter at Pinecrest Homes! Multiple shots fired, people running everywhere. Send everyone NOW!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Central Plaza                  | sev 4 | ambulance_3 ETA 4 min | opened step 1\nEVT-0002 | medical    | Central Plaza                  | sev 4 | ambulance_4 ETA 4 min | opened step 2\nEVT-0003 | medical    | Spring Meadow Estates          | sev 1 | ambulance_5 ETA 4 min | opened step 3\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002\nambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\nfire_8          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Central Fire Station [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Central Police Station [8 min]\nCentral Fire Station (fire_station) → Riverside General Hospital [3 min], Oak Avenue Shops [1 min], Spring Meadow Estates [2 min], Central Plaza [2 min], Sunset Villas [11 min], Willow Creek Homes [10 min]\nCentral Police Station (police_station) → Riverside General Hospital [8 min], Central Plaza [5 min], Spring Meadow Estates [6 min], Willow Creek Homes [8 min], Magnolia Gardens [9 min], Sunset Villas [11 min], Eastgate Roundabout [6 min]\nSpring Meadow Estates (residential) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [6 min], Central Plaza [1 min], Oak Avenue Shops [4 min], Willow Creek Homes [7 min]\nWillow Creek Homes (residential) → Spring Meadow Estates [7 min], Central Plaza [8 min], Central Police Station [8 min], Central Fire Station [10 min]\nMagnolia Gardens (residential) → Eastgate Roundabout [7 min], Central Police Station [9 min], Sunset Villas [12 min], Central Plaza [12 min]\nPinecrest Homes (residential) → Sunset Villas [2 min], Eastgate Roundabout [7 min]\nSunset Villas (residential) → Central Fire Station [11 min], Magnolia Gardens [12 min], Pinecrest Homes [2 min], Eastgate Roundabout [4 min], Central Police Station [11 min], Central Plaza [13 min], Oak Avenue Shops [11 min]\nCentral Plaza (commercial) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [5 min], Spring Meadow Estates [1 min], Willow Creek Homes [8 min], Magnolia Gardens [12 min], Oak Avenue Shops [3 min], Sunset Villas [13 min]\nOak Avenue Shops (commercial) → Riverside General Hospital [3 min], Central Fire Station [1 min], Spring Meadow Estates [4 min], Central Plaza [3 min], Sunset Villas [11 min], Eastgate Roundabout [11 min]\nEastgate Roundabout (road_junction) → Magnolia Gardens [7 min], Pinecrest Homes [7 min], Sunset Villas [4 min], Central Police Station [6 min], Oak Avenue Shops [11 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_3\nStep 2: CALL-0002 → ambulance ambulance_4\nStep 3: CALL-0003 → ambulance ambulance_5\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_0\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0005] ===\nOh god, the whole kitchen is on fire at 352 Elm Avenue! My kids are upstairs — please send someone NOW!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Central Plaza                  | sev 4 | ambulance_3 ETA 4 min | opened step 1\nEVT-0002 | medical    | Central Plaza                  | sev 4 | ambulance_4 ETA 4 min | opened step 2\nEVT-0003 | medical    | Spring Meadow Estates          | sev 1 | ambulance_5 ETA 4 min | opened step 3\nEVT-0004 | crime      | Pinecrest Homes                | sev 4 | police_0 ETA 12 min | opened step 4\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0004\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | Central Plaza                  | ON_SCENE → EVT-0001\nambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002\nambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\nfire_8          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Central Fire Station [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Central Police Station [8 min]\nCentral Fire Station (fire_station) → Riverside General Hospital [3 min], Oak Avenue Shops [1 min], Spring Meadow Estates [2 min], Central Plaza [2 min], Sunset Villas [11 min], Willow Creek Homes [10 min]\nCentral Police Station (police_station) → Riverside General Hospital [8 min], Central Plaza [5 min], Spring Meadow Estates [6 min], Willow Creek Homes [8 min], Magnolia Gardens [9 min], Sunset Villas [11 min], Eastgate Roundabout [6 min]\nSpring Meadow Estates (residential) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [6 min], Central Plaza [1 min], Oak Avenue Shops [4 min], Willow Creek Homes [7 min]\nWillow Creek Homes (residential) → Spring Meadow Estates [7 min], Central Plaza [8 min], Central Police Station [8 min], Central Fire Station [10 min]\nMagnolia Gardens (residential) → Eastgate Roundabout [7 min], Central Police Station [9 min], Sunset Villas [12 min], Central Plaza [12 min]\nPinecrest Homes (residential) → Sunset Villas [2 min], Eastgate Roundabout [7 min]\nSunset Villas (residential) → Central Fire Station [11 min], Magnolia Gardens [12 min], Pinecrest Homes [2 min], Eastgate Roundabout [4 min], Central Police Station [11 min], Central Plaza [13 min], Oak Avenue Shops [11 min]\nCentral Plaza (commercial) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [5 min], Spring Meadow Estates [1 min], Willow Creek Homes [8 min], Magnolia Gardens [12 min], Oak Avenue Shops [3 min], Sunset Villas [13 min]\nOak Avenue Shops (commercial) → Riverside General Hospital [3 min], Central Fire Station [1 min], Spring Meadow Estates [4 min], Central Plaza [3 min], Sunset Villas [11 min], Eastgate Roundabout [11 min]\nEastgate Roundabout (road_junction) → Magnolia Gardens [7 min], Pinecrest Homes [7 min], Sunset Villas [4 min], Central Police Station [6 min], Oak Avenue Shops [11 min]\n\n=== DISPATCHER NOTES ===\nStep 2: CALL-0002 → ambulance ambulance_4\nStep 3: CALL-0003 → ambulance ambulance_5\nStep 4: CALL-0004 → police police_0\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_6\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0006] ===\nSomeone fainted at Pinecrest Homes. They're breathing okay now but look really pale. We're on Sunset Lane.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Central Plaza                  | sev 4 | ambulance_3 ETA 4 min | opened step 1\nEVT-0002 | medical    | Central Plaza                  | sev 4 | ambulance_4 ETA 4 min | opened step 2\nEVT-0003 | medical    | Spring Meadow Estates          | sev 1 | ambulance_5 ETA 4 min | opened step 3\nEVT-0004 | crime      | Pinecrest Homes                | sev 4 | police_0 ETA 12 min | opened step 4\nEVT-0005 | fire       | Sunset Villas                  | sev 1 | fire_6 ETA 11 min | opened step 5\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0004\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | Central Plaza                  | ON_SCENE → EVT-0001\nambulance_4     | ambulance  | Central Plaza                  | ON_SCENE → EVT-0002\nambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003\nfire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0005\nfire_7          | fire       | Central Fire Station           | FREE\nfire_8          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Central Fire Station [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Central Police Station [8 min]\nCentral Fire Station (fire_station) → Riverside General Hospital [3 min], Oak Avenue Shops [1 min], Spring Meadow Estates [2 min], Central Plaza [2 min], Sunset Villas [11 min], Willow Creek Homes [10 min]\nCentral Police Station (police_station) → Riverside General Hospital [8 min], Central Plaza [5 min], Spring Meadow Estates [6 min], Willow Creek Homes [8 min], Magnolia Gardens [9 min], Sunset Villas [11 min], Eastgate Roundabout [6 min]\nSpring Meadow Estates (residential) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [6 min], Central Plaza [1 min], Oak Avenue Shops [4 min], Willow Creek Homes [7 min]\nWillow Creek Homes (residential) → Spring Meadow Estates [7 min], Central Plaza [8 min], Central Police Station [8 min], Central Fire Station [10 min]\nMagnolia Gardens (residential) → Eastgate Roundabout [7 min], Central Police Station [9 min], Sunset Villas [12 min], Central Plaza [12 min]\nPinecrest Homes (residential) → Sunset Villas [2 min], Eastgate Roundabout [7 min]\nSunset Villas (residential) → Central Fire Station [11 min], Magnolia Gardens [12 min], Pinecrest Homes [2 min], Eastgate Roundabout [4 min], Central Police Station [11 min], Central Plaza [13 min], Oak Avenue Shops [11 min]\nCentral Plaza (commercial) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [5 min], Spring Meadow Estates [1 min], Willow Creek Homes [8 min], Magnolia Gardens [12 min], Oak Avenue Shops [3 min], Sunset Villas [13 min]\nOak Avenue Shops (commercial) → Riverside General Hospital [3 min], Central Fire Station [1 min], Spring Meadow Estates [4 min], Central Plaza [3 min], Sunset Villas [11 min], Eastgate Roundabout [11 min]\nEastgate Roundabout (road_junction) → Magnolia Gardens [7 min], Pinecrest Homes [7 min], Sunset Villas [4 min], Central Police Station [6 min], Oak Avenue Shops [11 min]\n\n=== DISPATCHER NOTES ===\nStep 3: CALL-0003 → ambulance ambulance_5\nStep 4: CALL-0004 → police police_0\nStep 5: CALL-0005 → fire fire_6\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"ambulance_5\", \"from_event_id\": \"EVT-0003\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0007] ===\nHello, my neighbor fell and hurt her ankle at 517 Sunset Lane. She's conscious and talking but can't walk.\n\n=== ACTIVE EVENTS ===\nEVT-0002 | medical    | Central Plaza                  | sev 4 | ambulance_4 ETA 4 min | opened step 2\nEVT-0003 | medical    | Spring Meadow Estates          | sev 1 | UNASSIGNED | opened step 3\nEVT-0004 | crime      | Pinecrest Homes                | sev 4 | police_0 ETA 12 min | opened step 4\nEVT-0005 | fire       | Sunset Villas                  | sev 1 | fire_6 ETA 11 min | opened step 5\nEVT-0006 | medical    | Pinecrest Homes                | sev 5 | ambulance_5 ETA 16 min | opened step 6\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0004\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | Central Plaza                  | RETURNING → EVT-0001\nambulance_4     | ambulance  | Central Plaza                  | ON_SCENE → EVT-0002\nambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006\nfire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0005\nfire_7          | fire       | Central Fire Station           | FREE\nfire_8          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Central Fire Station [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Central Police Station [8 min]\nCentral Fire Station (fire_station) → Riverside General Hospital [3 min], Oak Avenue Shops [1 min], Spring Meadow Estates [2 min], Central Plaza [2 min], Sunset Villas [11 min], Willow Creek Homes [10 min]\nCentral Police Station (police_station) → Riverside General Hospital [8 min], Central Plaza [5 min], Spring Meadow Estates [6 min], Willow Creek Homes [8 min], Magnolia Gardens [9 min], Sunset Villas [11 min], Eastgate Roundabout [6 min]\nSpring Meadow Estates (residential) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [6 min], Central Plaza [1 min], Oak Avenue Shops [4 min], Willow Creek Homes [7 min]\nWillow Creek Homes (residential) → Spring Meadow Estates [7 min], Central Plaza [8 min], Central Police Station [8 min], Central Fire Station [10 min]\nMagnolia Gardens (residential) → Eastgate Roundabout [7 min], Central Police Station [9 min], Sunset Villas [12 min], Central Plaza [12 min]\nPinecrest Homes (residential) → Sunset Villas [2 min], Eastgate Roundabout [7 min]\nSunset Villas (residential) → Central Fire Station [11 min], Magnolia Gardens [12 min], Pinecrest Homes [2 min], Eastgate Roundabout [4 min], Central Police Station [11 min], Central Plaza [13 min], Oak Avenue Shops [11 min]\nCentral Plaza (commercial) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [5 min], Spring Meadow Estates [1 min], Willow Creek Homes [8 min], Magnolia Gardens [12 min], Oak Avenue Shops [3 min], Sunset Villas [13 min]\nOak Avenue Shops (commercial) → Riverside General Hospital [3 min], Central Fire Station [1 min], Spring Meadow Estates [4 min], Central Plaza [3 min], Sunset Villas [11 min], Eastgate Roundabout [11 min]\nEastgate Roundabout (road_junction) → Magnolia Gardens [7 min], Pinecrest Homes [7 min], Sunset Villas [4 min], Central Police Station [6 min], Oak Avenue Shops [11 min]\n\n=== DISPATCHER NOTES ===\nStep 4: CALL-0004 → police police_0\nStep 5: CALL-0005 → fire fire_6\nStep 6: CALL-0006 → ambulance ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 5, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0006\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0008] ===\nMulti-car pileup on Lake Lane near Central Plaza! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!\n\n=== ACTIVE EVENTS ===\nEVT-0004 | crime      | Pinecrest Homes                | sev 4 | police_0 ETA 12 min | opened step 4\nEVT-0005 | fire       | Sunset Villas                  | sev 1 | fire_6 ETA 11 min | opened step 5\nEVT-0006 | medical    | Pinecrest Homes                | sev 5 | ambulance_5 ETA 16 min | opened step 6\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0004\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | Central Plaza                  | RETURNING → EVT-0001\nambulance_4     | ambulance  | Central Plaza                  | RETURNING → EVT-0002\nambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006\nfire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0005\nfire_7          | fire       | Central Fire Station           | FREE\nfire_8          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Central Fire Station [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Central Police Station [8 min]\nCentral Fire Station (fire_station) → Riverside General Hospital [3 min], Oak Avenue Shops [1 min], Spring Meadow Estates [2 min], Central Plaza [2 min], Sunset Villas [11 min], Willow Creek Homes [10 min]\nCentral Police Station (police_station) → Riverside General Hospital [8 min], Central Plaza [5 min], Spring Meadow Estates [6 min], Willow Creek Homes [8 min], Magnolia Gardens [9 min], Sunset Villas [11 min], Eastgate Roundabout [6 min]\nSpring Meadow Estates (residential) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [6 min], Central Plaza [1 min], Oak Avenue Shops [4 min], Willow Creek Homes [7 min]\nWillow Creek Homes (residential) → Spring Meadow Estates [7 min], Central Plaza [8 min], Central Police Station [8 min], Central Fire Station [10 min]\nMagnolia Gardens (residential) → Eastgate Roundabout [7 min], Central Police Station [9 min], Sunset Villas [12 min], Central Plaza [12 min]\nPinecrest Homes (residential) → Sunset Villas [2 min], Eastgate Roundabout [7 min]\nSunset Villas (residential) → Central Fire Station [11 min], Magnolia Gardens [12 min], Pinecrest Homes [2 min], Eastgate Roundabout [4 min], Central Police Station [11 min], Central Plaza [13 min], Oak Avenue Shops [11 min]\nCentral Plaza (commercial) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [5 min], Spring Meadow Estates [1 min], Willow Creek Homes [8 min], Magnolia Gardens [12 min], Oak Avenue Shops [3 min], Sunset Villas [13 min]\nOak Avenue Shops (commercial) → Riverside General Hospital [3 min], Central Fire Station [1 min], Spring Meadow Estates [4 min], Central Plaza [3 min], Sunset Villas [11 min], Eastgate Roundabout [11 min]\nEastgate Roundabout (road_junction) → Magnolia Gardens [7 min], Pinecrest Homes [7 min], Sunset Villas [4 min], Central Police Station [6 min], Oak Avenue Shops [11 min]\n\n=== DISPATCHER NOTES ===\nStep 5: CALL-0005 → fire fire_6\nStep 6: CALL-0006 → ambulance ?\nStep 7: CALL-0007 → Duplicate of EVT-0006\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0009] ===\nHello, my neighbor fell and hurt her ankle at 914 Sunset Lane. She's conscious and talking but can't walk.\n\n=== ACTIVE EVENTS ===\nEVT-0004 | crime      | Pinecrest Homes                | sev 4 | police_0 ETA 12 min | opened step 4\nEVT-0005 | fire       | Sunset Villas                  | sev 1 | fire_6 ETA 11 min | opened step 5\nEVT-0006 | medical    | Pinecrest Homes                | sev 5 | ambulance_5 ETA 16 min | opened step 6\nEVT-0007 | accident   | Central Plaza                  | sev 2 | ambulance_3 ETA 4 min | opened step 8\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0004\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007\nambulance_4     | ambulance  | Central Plaza                  | RETURNING → EVT-0002\nambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006\nfire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0005\nfire_7          | fire       | Central Fire Station           | FREE\nfire_8          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Central Fire Station [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Central Police Station [8 min]\nCentral Fire Station (fire_station) → Riverside General Hospital [3 min], Oak Avenue Shops [1 min], Spring Meadow Estates [2 min], Central Plaza [2 min], Sunset Villas [11 min], Willow Creek Homes [10 min]\nCentral Police Station (police_station) → Riverside General Hospital [8 min], Central Plaza [5 min], Spring Meadow Estates [6 min], Willow Creek Homes [8 min], Magnolia Gardens [9 min], Sunset Villas [11 min], Eastgate Roundabout [6 min]\nSpring Meadow Estates (residential) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [6 min], Central Plaza [1 min], Oak Avenue Shops [4 min], Willow Creek Homes [7 min]\nWillow Creek Homes (residential) → Spring Meadow Estates [7 min], Central Plaza [8 min], Central Police Station [8 min], Central Fire Station [10 min]\nMagnolia Gardens (residential) → Eastgate Roundabout [7 min], Central Police Station [9 min], Sunset Villas [12 min], Central Plaza [12 min]\nPinecrest Homes (residential) → Sunset Villas [2 min], Eastgate Roundabout [7 min]\nSunset Villas (residential) → Central Fire Station [11 min], Magnolia Gardens [12 min], Pinecrest Homes [2 min], Eastgate Roundabout [4 min], Central Police Station [11 min], Central Plaza [13 min], Oak Avenue Shops [11 min]\nCentral Plaza (commercial) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [5 min], Spring Meadow Estates [1 min], Willow Creek Homes [8 min], Magnolia Gardens [12 min], Oak Avenue Shops [3 min], Sunset Villas [13 min]\nOak Avenue Shops (commercial) → Riverside General Hospital [3 min], Central Fire Station [1 min], Spring Meadow Estates [4 min], Central Plaza [3 min], Sunset Villas [11 min], Eastgate Roundabout [11 min]\nEastgate Roundabout (road_junction) → Magnolia Gardens [7 min], Pinecrest Homes [7 min], Sunset Villas [4 min], Central Police Station [6 min], Oak Avenue Shops [11 min]\n\n=== DISPATCHER NOTES ===\nStep 6: CALL-0006 → ambulance ?\nStep 7: CALL-0007 → Duplicate of EVT-0006\nStep 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"ambulance_3\", \"from_event_id\": \"EVT-0007\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0010] ===\nSomeone fainted at Sunset Villas. They're breathing okay now but look really pale. We're on Elm Avenue.\n\n=== ACTIVE EVENTS ===\nEVT-0004 | crime      | Pinecrest Homes                | sev 4 | police_0 ETA 12 min | opened step 4\nEVT-0005 | fire       | Sunset Villas                  | sev 1 | fire_6 ETA 11 min | opened step 5\nEVT-0006 | medical    | Pinecrest Homes                | sev 5 | ambulance_5 ETA 16 min | opened step 6\nEVT-0007 | accident   | Central Plaza                  | sev 2 | HELD → ambulance_3 | opened step 8\nEVT-0008 | medical    | Pinecrest Homes                | sev 4 | ambulance_3 ETA 16 min | opened step 9\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0004\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008\nambulance_4     | ambulance  | Riverside General Hospital     | FREE\nambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006\nfire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0005\nfire_7          | fire       | Central Fire Station           | FREE\nfire_8          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Central Fire Station [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Central Police Station [8 min]\nCentral Fire Station (fire_station) → Riverside General Hospital [3 min], Oak Avenue Shops [1 min], Spring Meadow Estates [2 min], Central Plaza [2 min], Sunset Villas [11 min], Willow Creek Homes [10 min]\nCentral Police Station (police_station) → Riverside General Hospital [8 min], Central Plaza [5 min], Spring Meadow Estates [6 min], Willow Creek Homes [8 min], Magnolia Gardens [9 min], Sunset Villas [11 min], Eastgate Roundabout [6 min]\nSpring Meadow Estates (residential) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [6 min], Central Plaza [1 min], Oak Avenue Shops [4 min], Willow Creek Homes [7 min]\nWillow Creek Homes (residential) → Spring Meadow Estates [7 min], Central Plaza [8 min], Central Police Station [8 min], Central Fire Station [10 min]\nMagnolia Gardens (residential) → Eastgate Roundabout [7 min], Central Police Station [9 min], Sunset Villas [12 min], Central Plaza [12 min]\nPinecrest Homes (residential) → Sunset Villas [2 min], Eastgate Roundabout [7 min]\nSunset Villas (residential) → Central Fire Station [11 min], Magnolia Gardens [12 min], Pinecrest Homes [2 min], Eastgate Roundabout [4 min], Central Police Station [11 min], Central Plaza [13 min], Oak Avenue Shops [11 min]\nCentral Plaza (commercial) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [5 min], Spring Meadow Estates [1 min], Willow Creek Homes [8 min], Magnolia Gardens [12 min], Oak Avenue Shops [3 min], Sunset Villas [13 min]\nOak Avenue Shops (commercial) → Riverside General Hospital [3 min], Central Fire Station [1 min], Spring Meadow Estates [4 min], Central Plaza [3 min], Sunset Villas [11 min], Eastgate Roundabout [11 min]\nEastgate Roundabout (road_junction) → Magnolia Gardens [7 min], Pinecrest Homes [7 min], Sunset Villas [4 min], Central Police Station [6 min], Oak Avenue Shops [11 min]\n\n=== DISPATCHER NOTES ===\nStep 7: CALL-0007 → Duplicate of EVT-0006\nStep 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)\nStep 9: CALL-0009 → ambulance ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0001] ===\nBad crash on Park Road! Car flipped over near Oakwood Apartments. Driver's trapped inside, not responding!\n\n=== ACTIVE EVENTS ===\n(none)\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | FREE\npolice_1        | police     | Downtown Precinct              | FREE\npolice_2        | police     | Downtown Precinct              | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | FREE\nambulance_4     | ambulance  | Riverside General Hospital     | FREE\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Elmwood Terrace [1 min], Maple Heights [3 min], Central Crossroads [4 min], Oak Avenue Shops [7 min], Downtown Precinct [8 min], Oakwood Apartments [7 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Maple Heights [7 min], Elmwood Terrace [7 min]\nDowntown Precinct (police_station) → Riverside General Hospital [8 min], Central Fire Station [4 min], Maple Heights [7 min], Oak Avenue Shops [15 min], Cedar Park Village [13 min], Central Crossroads [11 min]\nElmwood Terrace (residential) → Riverside General Hospital [1 min], Central Fire Station [7 min], Maple Heights [4 min], Central Crossroads [5 min], Cedar Park Village [11 min]\nCedar Park Village (residential) → Elmwood Terrace [11 min], Central Plaza [7 min], Riverside Condos [6 min], Central Crossroads [8 min], Downtown Precinct [13 min], Oakwood Apartments [14 min]\nOakwood Apartments (residential) → Oak Avenue Shops [2 min], Riverside General Hospital [7 min], Cedar Park Village [14 min]\nMaple Heights (residential) → Riverside General Hospital [3 min], Central Fire Station [7 min], Downtown Precinct [7 min], Elmwood Terrace [4 min]\nRiverside Condos (residential) → Cedar Park Village [6 min], Central Plaza [4 min], Highway 9 Interchange [6 min]\nCentral Plaza (commercial) → Cedar Park Village [7 min], Riverside Condos [4 min], Central Crossroads [2 min], Highway 9 Interchange [5 min]\nOak Avenue Shops (commercial) → Riverside General Hospital [7 min], Downtown Precinct [15 min], Oakwood Apartments [2 min], Central Crossroads [5 min], Highway 9 Interchange [6 min]\nHighway 9 Interchange (road_junction) → Riverside Condos [6 min], Central Plaza [5 min], Oak Avenue Shops [6 min], Central Crossroads [7 min]\nCentral Crossroads (road_junction) → Riverside General Hospital [4 min], Elmwood Terrace [5 min], Cedar Park Village [8 min], Central Plaza [2 min], Oak Avenue Shops [5 min], Highway 9 Interchange [7 min], Downtown Precinct [11 min]\n\n=== DISPATCHER NOTES ===\n(first call)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0002] ===\nHello, my neighbor fell and hurt her ankle at 933 Main Avenue. She's conscious and talking but can't walk.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Oakwood Apartments             | sev 4 | ambulance_3 ETA 6 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | FREE\npolice_1        | police     | Downtown Precinct              | FREE\npolice_2        | police     | Downtown Precinct              | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | Riverside General Hospital     | FREE\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Elmwood Terrace [1 min], Maple Heights [3 min], Central Crossroads [4 min], Oak Avenue Shops [7 min], Downtown Precinct [8 min], Oakwood Apartments [7 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Maple Heights [7 min], Elmwood Terrace [7 min]\nDowntown Precinct (police_station) → Riverside General Hospital [8 min], Central Fire Station [4 min], Maple Heights [7 min], Oak Avenue Shops [15 min], Cedar Park Village [13 min], Central Crossroads [11 min]\nElmwood Terrace (residential) → Riverside General Hospital [1 min], Central Fire Station [7 min], Maple Heights [4 min], Central Crossroads [5 min], Cedar Park Village [11 min]\nCedar Park Village (residential) → Elmwood Terrace [11 min], Central Plaza [7 min], Riverside Condos [6 min], Central Crossroads [8 min], Downtown Precinct [13 min], Oakwood Apartments [14 min]\nOakwood Apartments (residential) → Oak Avenue Shops [2 min], Riverside General Hospital [7 min], Cedar Park Village [14 min]\nMaple Heights (residential) → Riverside General Hospital [3 min], Central Fire Station [7 min], Downtown Precinct [7 min], Elmwood Terrace [4 min]\nRiverside Condos (residential) → Cedar Park Village [6 min], Central Plaza [4 min], Highway 9 Interchange [6 min]\nCentral Plaza (commercial) → Cedar Park Village [7 min], Riverside Condos [4 min], Central Crossroads [2 min], Highway 9 Interchange [5 min]\nOak Avenue Shops (commercial) → Riverside General Hospital [7 min], Downtown Precinct [15 min], Oakwood Apartments [2 min], Central Crossroads [5 min], Highway 9 Interchange [6 min]\nHighway 9 Interchange (road_junction) → Riverside Condos [6 min], Central Plaza [5 min], Oak Avenue Shops [6 min], Central Crossroads [7 min]\nCentral Crossroads (road_junction) → Riverside General Hospital [4 min], Elmwood Terrace [5 min], Cedar Park Village [8 min], Central Plaza [2 min], Oak Avenue Shops [5 min], Highway 9 Interchange [7 min], Downtown Precinct [11 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_3\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0003] ===\nMulti-car pileup on Park Road near Oakwood Apartments! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Oakwood Apartments             | sev 4 | ambulance_3 ETA 6 min | opened step 1\nEVT-0002 | medical    | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 6 min | opened step 2\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | FREE\npolice_1        | police     | Downtown Precinct              | FREE\npolice_2        | police     | Downtown Precinct              | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Elmwood Terrace [1 min], Maple Heights [3 min], Central Crossroads [4 min], Oak Avenue Shops [7 min], Downtown Precinct [8 min], Oakwood Apartments [7 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Maple Heights [7 min], Elmwood Terrace [7 min]\nDowntown Precinct (police_station) → Riverside General Hospital [8 min], Central Fire Station [4 min], Maple Heights [7 min], Oak Avenue Shops [15 min], Cedar Park Village [13 min], Central Crossroads [11 min]\nElmwood Terrace (residential) → Riverside General Hospital [1 min], Central Fire Station [7 min], Maple Heights [4 min], Central Crossroads [5 min], Cedar Park Village [11 min]\nCedar Park Village (residential) → Elmwood Terrace [11 min], Central Plaza [7 min], Riverside Condos [6 min], Central Crossroads [8 min], Downtown Precinct [13 min], Oakwood Apartments [14 min]\nOakwood Apartments (residential) → Oak Avenue Shops [2 min], Riverside General Hospital [7 min], Cedar Park Village [14 min]\nMaple Heights (residential) → Riverside General Hospital [3 min], Central Fire Station [7 min], Downtown Precinct [7 min], Elmwood Terrace [4 min]\nRiverside Condos (residential) → Cedar Park Village [6 min], Central Plaza [4 min], Highway 9 Interchange [6 min]\nCentral Plaza (commercial) → Cedar Park Village [7 min], Riverside Condos [4 min], Central Crossroads [2 min], Highway 9 Interchange [5 min]\nOak Avenue Shops (commercial) → Riverside General Hospital [7 min], Downtown Precinct [15 min], Oakwood Apartments [2 min], Central Crossroads [5 min], Highway 9 Interchange [6 min]\nHighway 9 Interchange (road_junction) → Riverside Condos [6 min], Central Plaza [5 min], Oak Avenue Shops [6 min], Central Crossroads [7 min]\nCentral Crossroads (road_junction) → Riverside General Hospital [4 min], Elmwood Terrace [5 min], Cedar Park Village [8 min], Central Plaza [2 min], Oak Avenue Shops [5 min], Highway 9 Interchange [7 min], Downtown Precinct [11 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_3\nStep 2: CALL-0002 → ambulance ambulance_4\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 4, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0001\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0004] ===\nCar accident at Park Road and Hill Lane. One driver looks hurt, holding their neck. Other car's smoking.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Oakwood Apartments             | sev 4 | ambulance_3 ETA 6 min | opened step 1\nEVT-0002 | medical    | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 6 min | opened step 2\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | FREE\npolice_1        | police     | Downtown Precinct              | FREE\npolice_2        | police     | Downtown Precinct              | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Elmwood Terrace [1 min], Maple Heights [3 min], Central Crossroads [4 min], Oak Avenue Shops [7 min], Downtown Precinct [8 min], Oakwood Apartments [7 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Maple Heights [7 min], Elmwood Terrace [7 min]\nDowntown Precinct (police_station) → Riverside General Hospital [8 min], Central Fire Station [4 min], Maple Heights [7 min], Oak Avenue Shops [15 min], Cedar Park Village [13 min], Central Crossroads [11 min]\nElmwood Terrace (residential) → Riverside General Hospital [1 min], Central Fire Station [7 min], Maple Heights [4 min], Central Crossroads [5 min], Cedar Park Village [11 min]\nCedar Park Village (residential) → Elmwood Terrace [11 min], Central Plaza [7 min], Riverside Condos [6 min], Central Crossroads [8 min], Downtown Precinct [13 min], Oakwood Apartments [14 min]\nOakwood Apartments (residential) → Oak Avenue Shops [2 min], Riverside General Hospital [7 min], Cedar Park Village [14 min]\nMaple Heights (residential) → Riverside General Hospital [3 min], Central Fire Station [7 min], Downtown Precinct [7 min], Elmwood Terrace [4 min]\nRiverside Condos (residential) → Cedar Park Village [6 min], Central Plaza [4 min], Highway 9 Interchange [6 min]\nCentral Plaza (commercial) → Cedar Park Village [7 min], Riverside Condos [4 min], Central Crossroads [2 min], Highway 9 Interchange [5 min]\nOak Avenue Shops (commercial) → Riverside General Hospital [7 min], Downtown Precinct [15 min], Oakwood Apartments [2 min], Central Crossroads [5 min], Highway 9 Interchange [6 min]\nHighway 9 Interchange (road_junction) → Riverside Condos [6 min], Central Plaza [5 min], Oak Avenue Shops [6 min], Central Crossroads [7 min]\nCentral Crossroads (road_junction) → Riverside General Hospital [4 min], Elmwood Terrace [5 min], Cedar Park Village [8 min], Central Plaza [2 min], Oak Avenue Shops [5 min], Highway 9 Interchange [7 min], Downtown Precinct [11 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_3\nStep 2: CALL-0002 → ambulance ambulance_4\nStep 3: CALL-0003 → Duplicate of EVT-0001\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 4, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0001\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0005] ===\nI just got mugged near Riverside Condos! The guy ran towards River Boulevard. He had a knife.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Oakwood Apartments             | sev 4 | ambulance_3 ETA 6 min | opened step 1\nEVT-0002 | medical    | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 6 min | opened step 2\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | FREE\npolice_1        | police     | Downtown Precinct              | FREE\npolice_2        | police     | Downtown Precinct              | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Elmwood Terrace [1 min], Maple Heights [3 min], Central Crossroads [4 min], Oak Avenue Shops [7 min], Downtown Precinct [8 min], Oakwood Apartments [7 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Maple Heights [7 min], Elmwood Terrace [7 min]\nDowntown Precinct (police_station) → Riverside General Hospital [8 min], Central Fire Station [4 min], Maple Heights [7 min], Oak Avenue Shops [15 min], Cedar Park Village [13 min], Central Crossroads [11 min]\nElmwood Terrace (residential) → Riverside General Hospital [1 min], Central Fire Station [7 min], Maple Heights [4 min], Central Crossroads [5 min], Cedar Park Village [11 min]\nCedar Park Village (residential) → Elmwood Terrace [11 min], Central Plaza [7 min], Riverside Condos [6 min], Central Crossroads [8 min], Downtown Precinct [13 min], Oakwood Apartments [14 min]\nOakwood Apartments (residential) → Oak Avenue Shops [2 min], Riverside General Hospital [7 min], Cedar Park Village [14 min]\nMaple Heights (residential) → Riverside General Hospital [3 min], Central Fire Station [7 min], Downtown Precinct [7 min], Elmwood Terrace [4 min]\nRiverside Condos (residential) → Cedar Park Village [6 min], Central Plaza [4 min], Highway 9 Interchange [6 min]\nCentral Plaza (commercial) → Cedar Park Village [7 min], Riverside Condos [4 min], Central Crossroads [2 min], Highway 9 Interchange [5 min]\nOak Avenue Shops (commercial) → Riverside General Hospital [7 min], Downtown Precinct [15 min], Oakwood Apartments [2 min], Central Crossroads [5 min], Highway 9 Interchange [6 min]\nHighway 9 Interchange (road_junction) → Riverside Condos [6 min], Central Plaza [5 min], Oak Avenue Shops [6 min], Central Crossroads [7 min]\nCentral Crossroads (road_junction) → Riverside General Hospital [4 min], Elmwood Terrace [5 min], Cedar Park Village [8 min], Central Plaza [2 min], Oak Avenue Shops [5 min], Highway 9 Interchange [7 min], Downtown Precinct [11 min]\n\n=== DISPATCHER NOTES ===\nStep 2: CALL-0002 → ambulance ambulance_4\nStep 3: CALL-0003 → Duplicate of EVT-0001\nStep 4: CALL-0004 → Duplicate of EVT-0001\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_0\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0006] ===\nA cyclist got hit by a car near Oakwood Apartments. They're on the ground, conscious but bleeding from the head.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Oakwood Apartments             | sev 4 | ambulance_3 ETA 6 min | opened step 1\nEVT-0002 | medical    | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 6 min | opened step 2\nEVT-0003 | crime      | Riverside Condos               | sev 3 | police_0 ETA 16 min | opened step 5\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\npolice_1        | police     | Downtown Precinct              | FREE\npolice_2        | police     | Downtown Precinct              | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Elmwood Terrace [1 min], Maple Heights [3 min], Central Crossroads [4 min], Oak Avenue Shops [7 min], Downtown Precinct [8 min], Oakwood Apartments [7 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Maple Heights [7 min], Elmwood Terrace [7 min]\nDowntown Precinct (police_station) → Riverside General Hospital [8 min], Central Fire Station [4 min], Maple Heights [7 min], Oak Avenue Shops [15 min], Cedar Park Village [13 min], Central Crossroads [11 min]\nElmwood Terrace (residential) → Riverside General Hospital [1 min], Central Fire Station [7 min], Maple Heights [4 min], Central Crossroads [5 min], Cedar Park Village [11 min]\nCedar Park Village (residential) → Elmwood Terrace [11 min], Central Plaza [7 min], Riverside Condos [6 min], Central Crossroads [8 min], Downtown Precinct [13 min], Oakwood Apartments [14 min]\nOakwood Apartments (residential) → Oak Avenue Shops [2 min], Riverside General Hospital [7 min], Cedar Park Village [14 min]\nMaple Heights (residential) → Riverside General Hospital [3 min], Central Fire Station [7 min], Downtown Precinct [7 min], Elmwood Terrace [4 min]\nRiverside Condos (residential) → Cedar Park Village [6 min], Central Plaza [4 min], Highway 9 Interchange [6 min]\nCentral Plaza (commercial) → Cedar Park Village [7 min], Riverside Condos [4 min], Central Crossroads [2 min], Highway 9 Interchange [5 min]\nOak Avenue Shops (commercial) → Riverside General Hospital [7 min], Downtown Precinct [15 min], Oakwood Apartments [2 min], Central Crossroads [5 min], Highway 9 Interchange [6 min]\nHighway 9 Interchange (road_junction) → Riverside Condos [6 min], Central Plaza [5 min], Oak Avenue Shops [6 min], Central Crossroads [7 min]\nCentral Crossroads (road_junction) → Riverside General Hospital [4 min], Elmwood Terrace [5 min], Cedar Park Village [8 min], Central Plaza [2 min], Oak Avenue Shops [5 min], Highway 9 Interchange [7 min], Downtown Precinct [11 min]\n\n=== DISPATCHER NOTES ===\nStep 3: CALL-0003 → Duplicate of EVT-0001\nStep 4: CALL-0004 → Duplicate of EVT-0001\nStep 5: CALL-0005 → police police_0\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 4, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0001\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0007] ===\nThere's a man having chest pains at 201 Main Avenue. He's sweating a lot and says his arm feels numb.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Oakwood Apartments             | sev 4 | ambulance_3 ETA 6 min | opened step 1\nEVT-0002 | medical    | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 6 min | opened step 2\nEVT-0003 | crime      | Riverside Condos               | sev 3 | police_0 ETA 16 min | opened step 5\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\npolice_1        | police     | Downtown Precinct              | FREE\npolice_2        | police     | Downtown Precinct              | FREE\nambulance_3     | ambulance  | Oakwood Apartments             | ON_SCENE → EVT-0001\nambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Elmwood Terrace [1 min], Maple Heights [3 min], Central Crossroads [4 min], Oak Avenue Shops [7 min], Downtown Precinct [8 min], Oakwood Apartments [7 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Maple Heights [7 min], Elmwood Terrace [7 min]\nDowntown Precinct (police_station) → Riverside General Hospital [8 min], Central Fire Station [4 min], Maple Heights [7 min], Oak Avenue Shops [15 min], Cedar Park Village [13 min], Central Crossroads [11 min]\nElmwood Terrace (residential) → Riverside General Hospital [1 min], Central Fire Station [7 min], Maple Heights [4 min], Central Crossroads [5 min], Cedar Park Village [11 min]\nCedar Park Village (residential) → Elmwood Terrace [11 min], Central Plaza [7 min], Riverside Condos [6 min], Central Crossroads [8 min], Downtown Precinct [13 min], Oakwood Apartments [14 min]\nOakwood Apartments (residential) → Oak Avenue Shops [2 min], Riverside General Hospital [7 min], Cedar Park Village [14 min]\nMaple Heights (residential) → Riverside General Hospital [3 min], Central Fire Station [7 min], Downtown Precinct [7 min], Elmwood Terrace [4 min]\nRiverside Condos (residential) → Cedar Park Village [6 min], Central Plaza [4 min], Highway 9 Interchange [6 min]\nCentral Plaza (commercial) → Cedar Park Village [7 min], Riverside Condos [4 min], Central Crossroads [2 min], Highway 9 Interchange [5 min]\nOak Avenue Shops (commercial) → Riverside General Hospital [7 min], Downtown Precinct [15 min], Oakwood Apartments [2 min], Central Crossroads [5 min], Highway 9 Interchange [6 min]\nHighway 9 Interchange (road_junction) → Riverside Condos [6 min], Central Plaza [5 min], Oak Avenue Shops [6 min], Central Crossroads [7 min]\nCentral Crossroads (road_junction) → Riverside General Hospital [4 min], Elmwood Terrace [5 min], Cedar Park Village [8 min], Central Plaza [2 min], Oak Avenue Shops [5 min], Highway 9 Interchange [7 min], Downtown Precinct [11 min]\n\n=== DISPATCHER NOTES ===\nStep 4: CALL-0004 → Duplicate of EVT-0001\nStep 5: CALL-0005 → police police_0\nStep 6: CALL-0006 → Duplicate of EVT-0001\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 4, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0002\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0008] ===\nSomeone's not breathing at Riverside Condos! A bystander is doing CPR. Please send an ambulance to Third Lane immediately!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Oakwood Apartments             | sev 4 | ambulance_3 ETA 6 min | opened step 1\nEVT-0002 | medical    | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 6 min | opened step 2\nEVT-0003 | crime      | Riverside Condos               | sev 3 | police_0 ETA 16 min | opened step 5\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\npolice_1        | police     | Downtown Precinct              | FREE\npolice_2        | police     | Downtown Precinct              | FREE\nambulance_3     | ambulance  | Oakwood Apartments             | ON_SCENE → EVT-0001\nambulance_4     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0002\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Elmwood Terrace [1 min], Maple Heights [3 min], Central Crossroads [4 min], Oak Avenue Shops [7 min], Downtown Precinct [8 min], Oakwood Apartments [7 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Maple Heights [7 min], Elmwood Terrace [7 min]\nDowntown Precinct (police_station) → Riverside General Hospital [8 min], Central Fire Station [4 min], Maple Heights [7 min], Oak Avenue Shops [15 min], Cedar Park Village [13 min], Central Crossroads [11 min]\nElmwood Terrace (residential) → Riverside General Hospital [1 min], Central Fire Station [7 min], Maple Heights [4 min], Central Crossroads [5 min], Cedar Park Village [11 min]\nCedar Park Village (residential) → Elmwood Terrace [11 min], Central Plaza [7 min], Riverside Condos [6 min], Central Crossroads [8 min], Downtown Precinct [13 min], Oakwood Apartments [14 min]\nOakwood Apartments (residential) → Oak Avenue Shops [2 min], Riverside General Hospital [7 min], Cedar Park Village [14 min]\nMaple Heights (residential) → Riverside General Hospital [3 min], Central Fire Station [7 min], Downtown Precinct [7 min], Elmwood Terrace [4 min]\nRiverside Condos (residential) → Cedar Park Village [6 min], Central Plaza [4 min], Highway 9 Interchange [6 min]\nCentral Plaza (commercial) → Cedar Park Village [7 min], Riverside Condos [4 min], Central Crossroads [2 min], Highway 9 Interchange [5 min]\nOak Avenue Shops (commercial) → Riverside General Hospital [7 min], Downtown Precinct [15 min], Oakwood Apartments [2 min], Central Crossroads [5 min], Highway 9 Interchange [6 min]\nHighway 9 Interchange (road_junction) → Riverside Condos [6 min], Central Plaza [5 min], Oak Avenue Shops [6 min], Central Crossroads [7 min]\nCentral Crossroads (road_junction) → Riverside General Hospital [4 min], Elmwood Terrace [5 min], Cedar Park Village [8 min], Central Plaza [2 min], Oak Avenue Shops [5 min], Highway 9 Interchange [7 min], Downtown Precinct [11 min]\n\n=== DISPATCHER NOTES ===\nStep 5: CALL-0005 → police police_0\nStep 6: CALL-0006 → Duplicate of EVT-0001\nStep 7: CALL-0007 → Duplicate of EVT-0002\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0009] ===\nBuilding's on fire on Second Avenue near Maple Heights! People are yelling from the windows, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0002 | medical    | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 6 min | opened step 2\nEVT-0003 | crime      | Riverside Condos               | sev 3 | police_0 ETA 16 min | opened step 5\nEVT-0004 | medical    | Riverside Condos               | sev 3 | HELD → ambulance_3 | opened step 8\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\npolice_1        | police     | Downtown Precinct              | FREE\npolice_2        | police     | Downtown Precinct              | FREE\nambulance_3     | ambulance  | Oakwood Apartments             | RETURNING → EVT-0001\nambulance_4     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0002\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Elmwood Terrace [1 min], Maple Heights [3 min], Central Crossroads [4 min], Oak Avenue Shops [7 min], Downtown Precinct [8 min], Oakwood Apartments [7 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Maple Heights [7 min], Elmwood Terrace [7 min]\nDowntown Precinct (police_station) → Riverside General Hospital [8 min], Central Fire Station [4 min], Maple Heights [7 min], Oak Avenue Shops [15 min], Cedar Park Village [13 min], Central Crossroads [11 min]\nElmwood Terrace (residential) → Riverside General Hospital [1 min], Central Fire Station [7 min], Maple Heights [4 min], Central Crossroads [5 min], Cedar Park Village [11 min]\nCedar Park Village (residential) → Elmwood Terrace [11 min], Central Plaza [7 min], Riverside Condos [6 min], Central Crossroads [8 min], Downtown Precinct [13 min], Oakwood Apartments [14 min]\nOakwood Apartments (residential) → Oak Avenue Shops [2 min], Riverside General Hospital [7 min], Cedar Park Village [14 min]\nMaple Heights (residential) → Riverside General Hospital [3 min], Central Fire Station [7 min], Downtown Precinct [7 min], Elmwood Terrace [4 min]\nRiverside Condos (residential) → Cedar Park Village [6 min], Central Plaza [4 min], Highway 9 Interchange [6 min]\nCentral Plaza (commercial) → Cedar Park Village [7 min], Riverside Condos [4 min], Central Crossroads [2 min], Highway 9 Interchange [5 min]\nOak Avenue Shops (commercial) → Riverside General Hospital [7 min], Downtown Precinct [15 min], Oakwood Apartments [2 min], Central Crossroads [5 min], Highway 9 Interchange [6 min]\nHighway 9 Interchange (road_junction) → Riverside Condos [6 min], Central Plaza [5 min], Oak Avenue Shops [6 min], Central Crossroads [7 min]\nCentral Crossroads (road_junction) → Riverside General Hospital [4 min], Elmwood Terrace [5 min], Cedar Park Village [8 min], Central Plaza [2 min], Oak Avenue Shops [5 min], Highway 9 Interchange [7 min], Downtown Precinct [11 min]\n\n=== DISPATCHER NOTES ===\nStep 6: CALL-0006 → Duplicate of EVT-0001\nStep 7: CALL-0007 → Duplicate of EVT-0002\nStep 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0010] ===\nActive shooter at Elmwood Terrace! Multiple shots fired, people running everywhere. Send everyone NOW!\n\n=== ACTIVE EVENTS ===\nEVT-0003 | crime      | Riverside Condos               | sev 3 | police_0 ETA 16 min | opened step 5\nEVT-0004 | medical    | Riverside Condos               | sev 3 | HELD → ambulance_3 | opened step 8\nEVT-0005 | fire       | Maple Heights                  | sev 4 | fire_5 ETA 6 min | opened step 9\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\npolice_1        | police     | Downtown Precinct              | FREE\npolice_2        | police     | Downtown Precinct              | FREE\nambulance_3     | ambulance  | Oakwood Apartments             | RETURNING → EVT-0001\nambulance_4     | ambulance  | Oak Avenue Shops               | RETURNING → EVT-0002\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0005\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Elmwood Terrace [1 min], Maple Heights [3 min], Central Crossroads [4 min], Oak Avenue Shops [7 min], Downtown Precinct [8 min], Oakwood Apartments [7 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Maple Heights [7 min], Elmwood Terrace [7 min]\nDowntown Precinct (police_station) → Riverside General Hospital [8 min], Central Fire Station [4 min], Maple Heights [7 min], Oak Avenue Shops [15 min], Cedar Park Village [13 min], Central Crossroads [11 min]\nElmwood Terrace (residential) → Riverside General Hospital [1 min], Central Fire Station [7 min], Maple Heights [4 min], Central Crossroads [5 min], Cedar Park Village [11 min]\nCedar Park Village (residential) → Elmwood Terrace [11 min], Central Plaza [7 min], Riverside Condos [6 min], Central Crossroads [8 min], Downtown Precinct [13 min], Oakwood Apartments [14 min]\nOakwood Apartments (residential) → Oak Avenue Shops [2 min], Riverside General Hospital [7 min], Cedar Park Village [14 min]\nMaple Heights (residential) → Riverside General Hospital [3 min], Central Fire Station [7 min], Downtown Precinct [7 min], Elmwood Terrace [4 min]\nRiverside Condos (residential) → Cedar Park Village [6 min], Central Plaza [4 min], Highway 9 Interchange [6 min]\nCentral Plaza (commercial) → Cedar Park Village [7 min], Riverside Condos [4 min], Central Crossroads [2 min], Highway 9 Interchange [5 min]\nOak Avenue Shops (commercial) → Riverside General Hospital [7 min], Downtown Precinct [15 min], Oakwood Apartments [2 min], Central Crossroads [5 min], Highway 9 Interchange [6 min]\nHighway 9 Interchange (road_junction) → Riverside Condos [6 min], Central Plaza [5 min], Oak Avenue Shops [6 min], Central Crossroads [7 min]\nCentral Crossroads (road_junction) → Riverside General Hospital [4 min], Elmwood Terrace [5 min], Cedar Park Village [8 min], Central Plaza [2 min], Oak Avenue Shops [5 min], Highway 9 Interchange [7 min], Downtown Precinct [11 min]\n\n=== DISPATCHER NOTES ===\nStep 7: CALL-0007 → Duplicate of EVT-0002\nStep 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)\nStep 9: CALL-0009 → fire fire_5\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_1\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0011] ===\nThere's been some kind of mass incident at Cedar Park Village — multiple people down, some not moving. We need everything, Maple Boulevard entrance.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | crime      | Riverside Condos               | sev 3 | police_0 ETA 16 min | opened step 5\nEVT-0004 | medical    | Riverside Condos               | sev 3 | ambulance_3 ETA 10 min | opened step 8\nEVT-0005 | fire       | Maple Heights                  | sev 4 | fire_5 ETA 6 min | opened step 9\nEVT-0006 | crime      | Elmwood Terrace                | sev 2 | police_1 ETA 9 min | opened step 10\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\npolice_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0006\npolice_2        | police     | Downtown Precinct              | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004\nambulance_4     | ambulance  | Oak Avenue Shops               | RETURNING → EVT-0002\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0005\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Elmwood Terrace [1 min], Maple Heights [3 min], Central Crossroads [4 min], Oak Avenue Shops [7 min], Downtown Precinct [8 min], Oakwood Apartments [7 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Maple Heights [7 min], Elmwood Terrace [7 min]\nDowntown Precinct (police_station) → Riverside General Hospital [8 min], Central Fire Station [4 min], Maple Heights [7 min], Oak Avenue Shops [15 min], Cedar Park Village [13 min], Central Crossroads [11 min]\nElmwood Terrace (residential) → Riverside General Hospital [1 min], Central Fire Station [7 min], Maple Heights [4 min], Central Crossroads [5 min], Cedar Park Village [11 min]\nCedar Park Village (residential) → Elmwood Terrace [11 min], Central Plaza [7 min], Riverside Condos [6 min], Central Crossroads [8 min], Downtown Precinct [13 min], Oakwood Apartments [14 min]\nOakwood Apartments (residential) → Oak Avenue Shops [2 min], Riverside General Hospital [7 min], Cedar Park Village [14 min]\nMaple Heights (residential) → Riverside General Hospital [3 min], Central Fire Station [7 min], Downtown Precinct [7 min], Elmwood Terrace [4 min]\nRiverside Condos (residential) → Cedar Park Village [6 min], Central Plaza [4 min], Highway 9 Interchange [6 min]\nCentral Plaza (commercial) → Cedar Park Village [7 min], Riverside Condos [4 min], Central Crossroads [2 min], Highway 9 Interchange [5 min]\nOak Avenue Shops (commercial) → Riverside General Hospital [7 min], Downtown Precinct [15 min], Oakwood Apartments [2 min], Central Crossroads [5 min], Highway 9 Interchange [6 min]\nHighway 9 Interchange (road_junction) → Riverside Condos [6 min], Central Plaza [5 min], Oak Avenue Shops [6 min], Central Crossroads [7 min]\nCentral Crossroads (road_junction) → Riverside General Hospital [4 min], Elmwood Terrace [5 min], Cedar Park Village [8 min], Central Plaza [2 min], Oak Avenue Shops [5 min], Highway 9 Interchange [7 min], Downtown Precinct [11 min]\n\n=== DISPATCHER NOTES ===\nStep 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)\nStep 9: CALL-0009 → fire fire_5\nStep 10: CALL-0010 → police police_1\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"ambulance_3\", \"from_event_id\": \"EVT-0004\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0012] ===\nI think I heard gunshots near 921 Third Lane! People are running. I'm hiding inside Riverside Condos, please send help!\n\n=== ACTIVE EVENTS ===\nEVT-0003 | crime      | Riverside Condos               | sev 3 | police_0 ETA 16 min | opened step 5\nEVT-0004 | medical    | Riverside Condos               | sev 3 | HELD → ambulance_3 | opened step 8\nEVT-0005 | fire       | Maple Heights                  | sev 4 | fire_5 ETA 6 min | opened step 9\nEVT-0006 | crime      | Elmwood Terrace                | sev 2 | police_1 ETA 9 min | opened step 10\nEVT-0007 | medical    | Cedar Park Village             | sev 5 | ambulance_3 ETA 11 min | opened step 11\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\npolice_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0006\npolice_2        | police     | Downtown Precinct              | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007\nambulance_4     | ambulance  | Riverside General Hospital     | FREE\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0005\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Elmwood Terrace [1 min], Maple Heights [3 min], Central Crossroads [4 min], Oak Avenue Shops [7 min], Downtown Precinct [8 min], Oakwood Apartments [7 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Maple Heights [7 min], Elmwood Terrace [7 min]\nDowntown Precinct (police_station) → Riverside General Hospital [8 min], Central Fire Station [4 min], Maple Heights [7 min], Oak Avenue Shops [15 min], Cedar Park Village [13 min], Central Crossroads [11 min]\nElmwood Terrace (residential) → Riverside General Hospital [1 min], Central Fire Station [7 min], Maple Heights [4 min], Central Crossroads [5 min], Cedar Park Village [11 min]\nCedar Park Village (residential) → Elmwood Terrace [11 min], Central Plaza [7 min], Riverside Condos [6 min], Central Crossroads [8 min], Downtown Precinct [13 min], Oakwood Apartments [14 min]\nOakwood Apartments (residential) → Oak Avenue Shops [2 min], Riverside General Hospital [7 min], Cedar Park Village [14 min]\nMaple Heights (residential) → Riverside General Hospital [3 min], Central Fire Station [7 min], Downtown Precinct [7 min], Elmwood Terrace [4 min]\nRiverside Condos (residential) → Cedar Park Village [6 min], Central Plaza [4 min], Highway 9 Interchange [6 min]\nCentral Plaza (commercial) → Cedar Park Village [7 min], Riverside Condos [4 min], Central Crossroads [2 min], Highway 9 Interchange [5 min]\nOak Avenue Shops (commercial) → Riverside General Hospital [7 min], Downtown Precinct [15 min], Oakwood Apartments [2 min], Central Crossroads [5 min], Highway 9 Interchange [6 min]\nHighway 9 Interchange (road_junction) → Riverside Condos [6 min], Central Plaza [5 min], Oak Avenue Shops [6 min], Central Crossroads [7 min]\nCentral Crossroads (road_junction) → Riverside General Hospital [4 min], Elmwood Terrace [5 min], Cedar Park Village [8 min], Central Plaza [2 min], Oak Avenue Shops [5 min], Highway 9 Interchange [7 min], Downtown Precinct [11 min]\n\n=== DISPATCHER NOTES ===\nStep 9: CALL-0009 → fire fire_5\nStep 10: CALL-0010 → police police_1\nStep 11: CALL-0011 → ambulance ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 3, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0003\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0013] ===\nThere's been some kind of mass incident at Cedar Park Village — multiple people down, some not moving. We need everything, Maple Boulevard entrance.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | crime      | Riverside Condos               | sev 3 | police_0 ETA 16 min | opened step 5\nEVT-0004 | medical    | Riverside Condos               | sev 3 | HELD → ambulance_3 | opened step 8\nEVT-0005 | fire       | Maple Heights                  | sev 4 | fire_5 ETA 6 min | opened step 9\nEVT-0006 | crime      | Elmwood Terrace                | sev 2 | police_1 ETA 9 min | opened step 10\nEVT-0007 | medical    | Cedar Park Village             | sev 5 | ambulance_3 ETA 11 min | opened step 11\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\npolice_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0006\npolice_2        | police     | Downtown Precinct              | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007\nambulance_4     | ambulance  | Riverside General Hospital     | FREE\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0005\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Elmwood Terrace [1 min], Maple Heights [3 min], Central Crossroads [4 min], Oak Avenue Shops [7 min], Downtown Precinct [8 min], Oakwood Apartments [7 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Maple Heights [7 min], Elmwood Terrace [7 min]\nDowntown Precinct (police_station) → Riverside General Hospital [8 min], Central Fire Station [4 min], Maple Heights [7 min], Oak Avenue Shops [15 min], Cedar Park Village [13 min], Central Crossroads [11 min]\nElmwood Terrace (residential) → Riverside General Hospital [1 min], Central Fire Station [7 min], Maple Heights [4 min], Central Crossroads [5 min], Cedar Park Village [11 min]\nCedar Park Village (residential) → Elmwood Terrace [11 min], Central Plaza [7 min], Riverside Condos [6 min], Central Crossroads [8 min], Downtown Precinct [13 min], Oakwood Apartments [14 min]\nOakwood Apartments (residential) → Oak Avenue Shops [2 min], Riverside General Hospital [7 min], Cedar Park Village [14 min]\nMaple Heights (residential) → Riverside General Hospital [3 min], Central Fire Station [7 min], Downtown Precinct [7 min], Elmwood Terrace [4 min]\nRiverside Condos (residential) → Cedar Park Village [6 min], Central Plaza [4 min], Highway 9 Interchange [6 min]\nCentral Plaza (commercial) → Cedar Park Village [7 min], Riverside Condos [4 min], Central Crossroads [2 min], Highway 9 Interchange [5 min]\nOak Avenue Shops (commercial) → Riverside General Hospital [7 min], Downtown Precinct [15 min], Oakwood Apartments [2 min], Central Crossroads [5 min], Highway 9 Interchange [6 min]\nHighway 9 Interchange (road_junction) → Riverside Condos [6 min], Central Plaza [5 min], Oak Avenue Shops [6 min], Central Crossroads [7 min]\nCentral Crossroads (road_junction) → Riverside General Hospital [4 min], Elmwood Terrace [5 min], Cedar Park Village [8 min], Central Plaza [2 min], Oak Avenue Shops [5 min], Highway 9 Interchange [7 min], Downtown Precinct [11 min]\n\n=== DISPATCHER NOTES ===\nStep 10: CALL-0010 → police police_1\nStep 11: CALL-0011 → ambulance ?\nStep 12: CALL-0012 → Duplicate of EVT-0003\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 5, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0007\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0014] ===\nSomeone fainted at Cedar Park Village. They're breathing okay now but look really pale. We're on Maple Boulevard.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | crime      | Riverside Condos               | sev 3 | police_0 ETA 16 min | opened step 5\nEVT-0004 | medical    | Riverside Condos               | sev 3 | HELD → ambulance_3 | opened step 8\nEVT-0005 | fire       | Maple Heights                  | sev 4 | fire_5 ETA 6 min | opened step 9\nEVT-0006 | crime      | Elmwood Terrace                | sev 2 | police_1 ETA 9 min | opened step 10\nEVT-0007 | medical    | Cedar Park Village             | sev 5 | ambulance_3 ETA 11 min | opened step 11\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\npolice_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0006\npolice_2        | police     | Downtown Precinct              | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007\nambulance_4     | ambulance  | Riverside General Hospital     | FREE\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0005\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Elmwood Terrace [1 min], Maple Heights [3 min], Central Crossroads [4 min], Oak Avenue Shops [7 min], Downtown Precinct [8 min], Oakwood Apartments [7 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Maple Heights [7 min], Elmwood Terrace [7 min]\nDowntown Precinct (police_station) → Riverside General Hospital [8 min], Central Fire Station [4 min], Maple Heights [7 min], Oak Avenue Shops [15 min], Cedar Park Village [13 min], Central Crossroads [11 min]\nElmwood Terrace (residential) → Riverside General Hospital [1 min], Central Fire Station [7 min], Maple Heights [4 min], Central Crossroads [5 min], Cedar Park Village [11 min]\nCedar Park Village (residential) → Elmwood Terrace [11 min], Central Plaza [7 min], Riverside Condos [6 min], Central Crossroads [8 min], Downtown Precinct [13 min], Oakwood Apartments [14 min]\nOakwood Apartments (residential) → Oak Avenue Shops [2 min], Riverside General Hospital [7 min], Cedar Park Village [14 min]\nMaple Heights (residential) → Riverside General Hospital [3 min], Central Fire Station [7 min], Downtown Precinct [7 min], Elmwood Terrace [4 min]\nRiverside Condos (residential) → Cedar Park Village [6 min], Central Plaza [4 min], Highway 9 Interchange [6 min]\nCentral Plaza (commercial) → Cedar Park Village [7 min], Riverside Condos [4 min], Central Crossroads [2 min], Highway 9 Interchange [5 min]\nOak Avenue Shops (commercial) → Riverside General Hospital [7 min], Downtown Precinct [15 min], Oakwood Apartments [2 min], Central Crossroads [5 min], Highway 9 Interchange [6 min]\nHighway 9 Interchange (road_junction) → Riverside Condos [6 min], Central Plaza [5 min], Oak Avenue Shops [6 min], Central Crossroads [7 min]\nCentral Crossroads (road_junction) → Riverside General Hospital [4 min], Elmwood Terrace [5 min], Cedar Park Village [8 min], Central Plaza [2 min], Oak Avenue Shops [5 min], Highway 9 Interchange [7 min], Downtown Precinct [11 min]\n\n=== DISPATCHER NOTES ===\nStep 11: CALL-0011 → ambulance ?\nStep 12: CALL-0012 → Duplicate of EVT-0003\nStep 13: CALL-0013 → Duplicate of EVT-0007\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 5, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0007\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0015] ===\nActive shooter at Riverside Condos! Multiple shots fired, people running everywhere. Send everyone NOW!\n\n=== ACTIVE EVENTS ===\nEVT-0003 | crime      | Riverside Condos               | sev 3 | police_0 ETA 16 min | opened step 5\nEVT-0004 | medical    | Riverside Condos               | sev 3 | HELD → ambulance_3 | opened step 8\nEVT-0005 | fire       | Maple Heights                  | sev 4 | fire_5 ETA 6 min | opened step 9\nEVT-0006 | crime      | Elmwood Terrace                | sev 2 | police_1 ETA 9 min | opened step 10\nEVT-0007 | medical    | Cedar Park Village             | sev 5 | ambulance_3 ETA 11 min | opened step 11\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\npolice_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0006\npolice_2        | police     | Downtown Precinct              | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007\nambulance_4     | ambulance  | Riverside General Hospital     | FREE\nfire_5          | fire       | Maple Heights                  | ON_SCENE → EVT-0005\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Elmwood Terrace [1 min], Maple Heights [3 min], Central Crossroads [4 min], Oak Avenue Shops [7 min], Downtown Precinct [8 min], Oakwood Apartments [7 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Maple Heights [7 min], Elmwood Terrace [7 min]\nDowntown Precinct (police_station) → Riverside General Hospital [8 min], Central Fire Station [4 min], Maple Heights [7 min], Oak Avenue Shops [15 min], Cedar Park Village [13 min], Central Crossroads [11 min]\nElmwood Terrace (residential) → Riverside General Hospital [1 min], Central Fire Station [7 min], Maple Heights [4 min], Central Crossroads [5 min], Cedar Park Village [11 min]\nCedar Park Village (residential) → Elmwood Terrace [11 min], Central Plaza [7 min], Riverside Condos [6 min], Central Crossroads [8 min], Downtown Precinct [13 min], Oakwood Apartments [14 min]\nOakwood Apartments (residential) → Oak Avenue Shops [2 min], Riverside General Hospital [7 min], Cedar Park Village [14 min]\nMaple Heights (residential) → Riverside General Hospital [3 min], Central Fire Station [7 min], Downtown Precinct [7 min], Elmwood Terrace [4 min]\nRiverside Condos (residential) → Cedar Park Village [6 min], Central Plaza [4 min], Highway 9 Interchange [6 min]\nCentral Plaza (commercial) → Cedar Park Village [7 min], Riverside Condos [4 min], Central Crossroads [2 min], Highway 9 Interchange [5 min]\nOak Avenue Shops (commercial) → Riverside General Hospital [7 min], Downtown Precinct [15 min], Oakwood Apartments [2 min], Central Crossroads [5 min], Highway 9 Interchange [6 min]\nHighway 9 Interchange (road_junction) → Riverside Condos [6 min], Central Plaza [5 min], Oak Avenue Shops [6 min], Central Crossroads [7 min]\nCentral Crossroads (road_junction) → Riverside General Hospital [4 min], Elmwood Terrace [5 min], Cedar Park Village [8 min], Central Plaza [2 min], Oak Avenue Shops [5 min], Highway 9 Interchange [7 min], Downtown Precinct [11 min]\n\n=== DISPATCHER NOTES ===\nStep 12: CALL-0012 → Duplicate of EVT-0003\nStep 13: CALL-0013 → Duplicate of EVT-0007\nStep 14: CALL-0014 → Duplicate of EVT-0007\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 3, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0003\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0001] ===\nFender bender on Main Street near Pinecrest Homes. No injuries but the cars are blocking the road.\n\n=== ACTIVE EVENTS ===\n(none)\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_5     | ambulance  | St. Mary's Medical Center      | FREE\nfire_6          | fire       | Westside Fire Department       | FREE\nfire_7          | fire       | Westside Fire Department       | FREE\nfire_8          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]\nWestside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]\nCentral Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]\nCedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]\nPinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]\nSpring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]\nHilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]\nParkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]\nNorthside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]\nEastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]\n\n=== DISPATCHER NOTES ===\n(first call)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0002] ===\nSomeone fainted at Cedar Park Village. They're breathing okay now but look really pale. We're on Park Lane.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Pinecrest Homes                | sev 3 | ambulance_3 ETA 5 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_5     | ambulance  | St. Mary's Medical Center      | FREE\nfire_6          | fire       | Westside Fire Department       | FREE\nfire_7          | fire       | Westside Fire Department       | FREE\nfire_8          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]\nWestside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]\nCentral Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]\nCedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]\nPinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]\nSpring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]\nHilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]\nParkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]\nNorthside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]\nEastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_3\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0003] ===\nBad crash on Main Street! Car flipped over near Pinecrest Homes. Driver's trapped inside, not responding!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Pinecrest Homes                | sev 3 | ambulance_3 ETA 5 min | opened step 1\nEVT-0002 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 10 min | opened step 2\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002\nambulance_5     | ambulance  | St. Mary's Medical Center      | FREE\nfire_6          | fire       | Westside Fire Department       | FREE\nfire_7          | fire       | Westside Fire Department       | FREE\nfire_8          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]\nWestside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]\nCentral Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]\nCedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]\nPinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]\nSpring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]\nHilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]\nParkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]\nNorthside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]\nEastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_3\nStep 2: CALL-0002 → ambulance ambulance_4\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0004] ===\nOh god, the whole kitchen is on fire at 741 Spring Boulevard! My kids are upstairs — please send someone NOW!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Pinecrest Homes                | sev 3 | ambulance_3 ETA 5 min | opened step 1\nEVT-0002 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 10 min | opened step 2\nEVT-0003 | accident   | Pinecrest Homes                | sev 3 | ambulance_5 ETA 5 min | opened step 3\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002\nambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003\nfire_6          | fire       | Westside Fire Department       | FREE\nfire_7          | fire       | Westside Fire Department       | FREE\nfire_8          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]\nWestside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]\nCentral Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]\nCedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]\nPinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]\nSpring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]\nHilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]\nParkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]\nNorthside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]\nEastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_3\nStep 2: CALL-0002 → ambulance ambulance_4\nStep 3: CALL-0003 → ambulance ambulance_5\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_6\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0005] ===\nOh god, the whole kitchen is on fire at 165 Park Lane! My kids are upstairs — please send someone NOW!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Pinecrest Homes                | sev 3 | ambulance_3 ETA 5 min | opened step 1\nEVT-0002 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 10 min | opened step 2\nEVT-0003 | accident   | Pinecrest Homes                | sev 3 | ambulance_5 ETA 5 min | opened step 3\nEVT-0004 | fire       | Parkside Shopping Center       | sev 4 | fire_6 ETA 2 min | opened step 4\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002\nambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003\nfire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004\nfire_7          | fire       | Westside Fire Department       | FREE\nfire_8          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]\nWestside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]\nCentral Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]\nCedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]\nPinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]\nSpring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]\nHilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]\nParkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]\nNorthside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]\nEastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]\n\n=== DISPATCHER NOTES ===\nStep 2: CALL-0002 → ambulance ambulance_4\nStep 3: CALL-0003 → ambulance ambulance_5\nStep 4: CALL-0004 → fire fire_6\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_7\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0006] ===\nCar accident at Park Lane and First Lane. One driver looks hurt, holding their neck. Other car's smoking.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Pinecrest Homes                | sev 3 | ambulance_3 ETA 5 min | opened step 1\nEVT-0002 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 10 min | opened step 2\nEVT-0003 | accident   | Pinecrest Homes                | sev 3 | ambulance_5 ETA 5 min | opened step 3\nEVT-0004 | fire       | Parkside Shopping Center       | sev 4 | fire_6 ETA 2 min | opened step 4\nEVT-0005 | fire       | Cedar Park Village             | sev 1 | fire_7 ETA 4 min | opened step 5\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | Pinecrest Homes                | ON_SCENE → EVT-0001\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002\nambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003\nfire_6          | fire       | Parkside Shopping Center       | ON_SCENE → EVT-0004\nfire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005\nfire_8          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]\nWestside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]\nCentral Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]\nCedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]\nPinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]\nSpring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]\nHilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]\nParkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]\nNorthside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]\nEastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]\n\n=== DISPATCHER NOTES ===\nStep 3: CALL-0003 → ambulance ambulance_5\nStep 4: CALL-0004 → fire fire_6\nStep 5: CALL-0005 → fire fire_7\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"ambulance_5\", \"from_event_id\": \"EVT-0003\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0007] ===\nI just got mugged near Elmwood Terrace! The guy ran towards Main Street. He had a knife.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Pinecrest Homes                | sev 3 | ambulance_3 ETA 5 min | opened step 1\nEVT-0002 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 10 min | opened step 2\nEVT-0003 | accident   | Pinecrest Homes                | sev 3 | UNASSIGNED | opened step 3\nEVT-0004 | fire       | Parkside Shopping Center       | sev 4 | fire_6 ETA 2 min | opened step 4\nEVT-0005 | fire       | Cedar Park Village             | sev 1 | fire_7 ETA 4 min | opened step 5\nEVT-0006 | accident   | Cedar Park Village             | sev 5 | ambulance_5 ETA 10 min | opened step 6\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | Pinecrest Homes                | ON_SCENE → EVT-0001\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002\nambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nfire_6          | fire       | Parkside Shopping Center       | ON_SCENE → EVT-0004\nfire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005\nfire_8          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]\nWestside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]\nCentral Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]\nCedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]\nPinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]\nSpring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]\nHilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]\nParkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]\nNorthside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]\nEastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]\n\n=== DISPATCHER NOTES ===\nStep 4: CALL-0004 → fire fire_6\nStep 5: CALL-0005 → fire fire_7\nStep 6: CALL-0006 → ambulance ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_0\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0008] ===\nThere's a massive fire — the whole block near Elmwood Terrace is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!\n\n=== ACTIVE EVENTS ===\nEVT-0002 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 10 min | opened step 2\nEVT-0005 | fire       | Cedar Park Village             | sev 1 | fire_7 ETA 4 min | opened step 5\nEVT-0006 | accident   | Cedar Park Village             | sev 5 | ambulance_5 ETA 10 min | opened step 6\nEVT-0007 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 16 min | opened step 7\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0007\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | Pinecrest Homes                | RETURNING → EVT-0001\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002\nambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nfire_6          | fire       | Parkside Shopping Center       | RETURNING → EVT-0004\nfire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005\nfire_8          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]\nWestside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]\nCentral Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]\nCedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]\nPinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]\nSpring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]\nHilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]\nParkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]\nNorthside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]\nEastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]\n\n=== DISPATCHER NOTES ===\nStep 5: CALL-0005 → fire fire_7\nStep 6: CALL-0006 → ambulance ?\nStep 7: CALL-0007 → police police_0\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_8\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0009] ===\nThere's been some kind of mass incident at Parkside Shopping Center — multiple people down, some not moving. We need everything, Spring Boulevard entrance.\n\n=== ACTIVE EVENTS ===\nEVT-0002 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 10 min | opened step 2\nEVT-0005 | fire       | Cedar Park Village             | sev 1 | fire_7 ETA 4 min | opened step 5\nEVT-0006 | accident   | Cedar Park Village             | sev 5 | ambulance_5 ETA 10 min | opened step 6\nEVT-0007 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 16 min | opened step 7\nEVT-0008 | fire       | Elmwood Terrace                | sev 4 | fire_8 ETA 9 min | opened step 8\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0007\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | Pinecrest Homes                | RETURNING → EVT-0001\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002\nambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nfire_6          | fire       | Parkside Shopping Center       | RETURNING → EVT-0004\nfire_7          | fire       | Cedar Park Village             | ON_SCENE → EVT-0005\nfire_8          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]\nWestside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]\nCentral Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]\nCedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]\nPinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]\nSpring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]\nHilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]\nParkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]\nNorthside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]\nEastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]\n\n=== DISPATCHER NOTES ===\nStep 6: CALL-0006 → ambulance ?\nStep 7: CALL-0007 → police police_0\nStep 8: CALL-0008 → fire fire_8\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0010] ===\nBuilding's on fire on First Lane near Spring Meadow Estates! People are yelling from the windows, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0002 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 10 min | opened step 2\nEVT-0005 | fire       | Cedar Park Village             | sev 1 | fire_7 ETA 4 min | opened step 5\nEVT-0006 | accident   | Cedar Park Village             | sev 5 | ambulance_5 ETA 10 min | opened step 6\nEVT-0007 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 16 min | opened step 7\nEVT-0008 | fire       | Elmwood Terrace                | sev 4 | fire_8 ETA 9 min | opened step 8\nEVT-0009 | medical    | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 7 min | opened step 9\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0007\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002\nambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nfire_6          | fire       | Westside Fire Department       | FREE\nfire_7          | fire       | Cedar Park Village             | ON_SCENE → EVT-0005\nfire_8          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]\nWestside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]\nCentral Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]\nCedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]\nPinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]\nSpring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]\nHilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]\nParkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]\nNorthside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]\nEastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]\n\n=== DISPATCHER NOTES ===\nStep 7: CALL-0007 → police police_0\nStep 8: CALL-0008 → fire fire_8\nStep 9: CALL-0009 → HOLD (ambulance, waiting for ambulance_3)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_6\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0011] ===\nThere's a fire at 920 Main Street! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.\n\n=== ACTIVE EVENTS ===\nEVT-0002 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 10 min | opened step 2\nEVT-0006 | accident   | Cedar Park Village             | sev 5 | ambulance_5 ETA 10 min | opened step 6\nEVT-0007 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 16 min | opened step 7\nEVT-0008 | fire       | Elmwood Terrace                | sev 4 | fire_8 ETA 9 min | opened step 8\nEVT-0009 | medical    | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 7 min | opened step 9\nEVT-0010 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 3 min | opened step 10\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0007\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002\nambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nfire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0010\nfire_7          | fire       | Cedar Park Village             | RETURNING → EVT-0005\nfire_8          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]\nWestside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]\nCentral Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]\nCedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]\nPinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]\nSpring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]\nHilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]\nParkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]\nNorthside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]\nEastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]\n\n=== DISPATCHER NOTES ===\nStep 8: CALL-0008 → fire fire_8\nStep 9: CALL-0009 → HOLD (ambulance, waiting for ambulance_3)\nStep 10: CALL-0010 → fire fire_6\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_7\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0012] ===\nThere's a massive fire — the whole block near Elmwood Terrace is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!\n\n=== ACTIVE EVENTS ===\nEVT-0002 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 10 min | opened step 2\nEVT-0006 | accident   | Cedar Park Village             | sev 5 | ambulance_5 ETA 10 min | opened step 6\nEVT-0007 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 16 min | opened step 7\nEVT-0008 | fire       | Elmwood Terrace                | sev 4 | fire_8 ETA 9 min | opened step 8\nEVT-0009 | medical    | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 7 min | opened step 9\nEVT-0010 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 3 min | opened step 10\nEVT-0011 | fire       | Pinecrest Homes                | sev 2 | HELD → fire_7 | opened step 11\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0007\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009\nambulance_4     | ambulance  | Cedar Park Village             | ON_SCENE → EVT-0002\nambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nfire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0010\nfire_7          | fire       | Cedar Park Village             | RETURNING → EVT-0005\nfire_8          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]\nWestside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]\nCentral Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]\nCedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]\nPinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]\nSpring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]\nHilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]\nParkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]\nNorthside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]\nEastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]\n\n=== DISPATCHER NOTES ===\nStep 9: CALL-0009 → HOLD (ambulance, waiting for ambulance_3)\nStep 10: CALL-0010 → fire fire_6\nStep 11: CALL-0011 → HOLD (fire, waiting for fire_7)\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 4, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0008\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0013] ===\nActive shooter at Hilltop Manor! Multiple shots fired, people running everywhere. Send everyone NOW!\n\n=== ACTIVE EVENTS ===\nEVT-0002 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 10 min | opened step 2\nEVT-0006 | accident   | Cedar Park Village             | sev 5 | ambulance_5 ETA 10 min | opened step 6\nEVT-0007 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 16 min | opened step 7\nEVT-0008 | fire       | Elmwood Terrace                | sev 4 | fire_8 ETA 9 min | opened step 8\nEVT-0009 | medical    | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 7 min | opened step 9\nEVT-0010 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 3 min | opened step 10\nEVT-0011 | fire       | Pinecrest Homes                | sev 2 | fire_7 ETA 7 min | opened step 11\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0007\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009\nambulance_4     | ambulance  | Cedar Park Village             | ON_SCENE → EVT-0002\nambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nfire_6          | fire       | Spring Meadow Estates          | ON_SCENE → EVT-0010\nfire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0011\nfire_8          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]\nWestside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]\nCentral Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]\nCedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]\nPinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]\nSpring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]\nHilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]\nParkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]\nNorthside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]\nEastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]\n\n=== DISPATCHER NOTES ===\nStep 10: CALL-0010 → fire fire_6\nStep 11: CALL-0011 → HOLD (fire, waiting for fire_7)\nStep 12: CALL-0012 → Duplicate of EVT-0008\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_1\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0014] ===\nSomeone's not breathing at Pinecrest Homes! A bystander is doing CPR. Please send an ambulance to Main Street immediately!\n\n=== ACTIVE EVENTS ===\nEVT-0006 | accident   | Cedar Park Village             | sev 5 | ambulance_5 ETA 10 min | opened step 6\nEVT-0007 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 16 min | opened step 7\nEVT-0008 | fire       | Elmwood Terrace                | sev 4 | fire_8 ETA 9 min | opened step 8\nEVT-0009 | medical    | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 7 min | opened step 9\nEVT-0010 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 3 min | opened step 10\nEVT-0011 | fire       | Pinecrest Homes                | sev 2 | fire_7 ETA 7 min | opened step 11\nEVT-0012 | crime      | Hilltop Manor                  | sev 2 | police_1 ETA 9 min | opened step 13\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0007\npolice_1        | police     | Central Police Station         | DISPATCHED → EVT-0012\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009\nambulance_4     | ambulance  | Cedar Park Village             | RETURNING → EVT-0002\nambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nfire_6          | fire       | Spring Meadow Estates          | ON_SCENE → EVT-0010\nfire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0011\nfire_8          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]\nWestside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]\nCentral Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]\nCedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]\nPinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]\nSpring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]\nHilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]\nParkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]\nNorthside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]\nEastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]\n\n=== DISPATCHER NOTES ===\nStep 11: CALL-0011 → HOLD (fire, waiting for fire_7)\nStep 12: CALL-0012 → Duplicate of EVT-0008\nStep 13: CALL-0013 → police police_1\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"ambulance_3\", \"from_event_id\": \"EVT-0009\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0015] ===\nSomeone fainted at Parkside Shopping Center. They're breathing okay now but look really pale. We're on Spring Boulevard.\n\n=== ACTIVE EVENTS ===\nEVT-0006 | accident   | Cedar Park Village             | sev 5 | ambulance_5 ETA 10 min | opened step 6\nEVT-0007 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 16 min | opened step 7\nEVT-0008 | fire       | Elmwood Terrace                | sev 4 | fire_8 ETA 9 min | opened step 8\nEVT-0009 | medical    | Parkside Shopping Center       | sev 1 | HELD → ambulance_3 | opened step 9\nEVT-0011 | fire       | Pinecrest Homes                | sev 2 | fire_7 ETA 7 min | opened step 11\nEVT-0012 | crime      | Hilltop Manor                  | sev 2 | police_1 ETA 9 min | opened step 13\nEVT-0013 | medical    | Pinecrest Homes                | sev 4 | ambulance_3 ETA 5 min | opened step 14\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0007\npolice_1        | police     | Central Police Station         | DISPATCHED → EVT-0012\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0013\nambulance_4     | ambulance  | Cedar Park Village             | RETURNING → EVT-0002\nambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nfire_6          | fire       | Spring Meadow Estates          | RETURNING → EVT-0010\nfire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0011\nfire_8          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]\nWestside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]\nCentral Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]\nCedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]\nPinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]\nSpring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]\nHilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]\nParkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]\nNorthside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]\nEastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]\n\n=== DISPATCHER NOTES ===\nStep 12: CALL-0012 → Duplicate of EVT-0008\nStep 13: CALL-0013 → police police_1\nStep 14: CALL-0014 → ambulance ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0016] ===\nPedestrian hit by a truck at Park Boulevard near Spring Meadow Estates. They're not moving. There's blood everywhere.\n\n=== ACTIVE EVENTS ===\nEVT-0006 | accident   | Cedar Park Village             | sev 5 | ambulance_5 ETA 10 min | opened step 6\nEVT-0007 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 16 min | opened step 7\nEVT-0008 | fire       | Elmwood Terrace                | sev 4 | fire_8 ETA 9 min | opened step 8\nEVT-0009 | medical    | Parkside Shopping Center       | sev 1 | HELD → ambulance_3 | opened step 9\nEVT-0011 | fire       | Pinecrest Homes                | sev 2 | fire_7 ETA 7 min | opened step 11\nEVT-0012 | crime      | Hilltop Manor                  | sev 2 | police_1 ETA 9 min | opened step 13\nEVT-0013 | medical    | Pinecrest Homes                | sev 4 | ambulance_3 ETA 5 min | opened step 14\nEVT-0014 | medical    | Parkside Shopping Center       | sev 3 | ambulance_4 ETA 7 min | opened step 15\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0007\npolice_1        | police     | Central Police Station         | DISPATCHED → EVT-0012\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0013\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0014\nambulance_5     | ambulance  | Cedar Park Village             | ON_SCENE → EVT-0006\nfire_6          | fire       | Spring Meadow Estates          | RETURNING → EVT-0010\nfire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0011\nfire_8          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]\nWestside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]\nCentral Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]\nCedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]\nPinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]\nSpring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]\nHilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]\nParkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]\nNorthside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]\nEastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]\n\n=== DISPATCHER NOTES ===\nStep 13: CALL-0013 → police police_1\nStep 14: CALL-0014 → ambulance ?\nStep 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_4)\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0017] ===\nSomeone fainted at Pinecrest Homes. They're breathing okay now but look really pale. We're on Main Street.\n\n=== ACTIVE EVENTS ===\nEVT-0006 | accident   | Cedar Park Village             | sev 5 | ambulance_5 ETA 10 min | opened step 6\nEVT-0007 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 16 min | opened step 7\nEVT-0008 | fire       | Elmwood Terrace                | sev 4 | fire_8 ETA 9 min | opened step 8\nEVT-0009 | medical    | Parkside Shopping Center       | sev 1 | HELD → ambulance_3 | opened step 9\nEVT-0011 | fire       | Pinecrest Homes                | sev 2 | fire_7 ETA 7 min | opened step 11\nEVT-0012 | crime      | Hilltop Manor                  | sev 2 | police_1 ETA 9 min | opened step 13\nEVT-0013 | medical    | Pinecrest Homes                | sev 4 | ambulance_3 ETA 5 min | opened step 14\nEVT-0014 | medical    | Parkside Shopping Center       | sev 3 | ambulance_4 ETA 7 min | opened step 15\nEVT-0015 | accident   | Spring Meadow Estates          | sev 2 | HELD → ambulance_5 | opened step 16\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0007\npolice_1        | police     | Central Police Station         | DISPATCHED → EVT-0012\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0013\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0014\nambulance_5     | ambulance  | Cedar Park Village             | ON_SCENE → EVT-0006\nfire_6          | fire       | Westside Fire Department       | FREE\nfire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0011\nfire_8          | fire       | Elmwood Terrace                | ON_SCENE → EVT-0008\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]\nWestside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]\nCentral Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]\nCedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]\nPinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]\nSpring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]\nHilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]\nParkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]\nNorthside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]\nEastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]\n\n=== DISPATCHER NOTES ===\nStep 14: CALL-0014 → ambulance ?\nStep 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_4)\nStep 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_5)\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 4, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0013\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0018] ===\nHello, my neighbor fell and hurt her ankle at 977 First Lane. She's conscious and talking but can't walk.\n\n=== ACTIVE EVENTS ===\nEVT-0007 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 16 min | opened step 7\nEVT-0008 | fire       | Elmwood Terrace                | sev 4 | fire_8 ETA 9 min | opened step 8\nEVT-0009 | medical    | Parkside Shopping Center       | sev 1 | HELD → ambulance_3 | opened step 9\nEVT-0011 | fire       | Pinecrest Homes                | sev 2 | fire_7 ETA 7 min | opened step 11\nEVT-0012 | crime      | Hilltop Manor                  | sev 2 | police_1 ETA 9 min | opened step 13\nEVT-0013 | medical    | Pinecrest Homes                | sev 4 | ambulance_3 ETA 5 min | opened step 14\nEVT-0014 | medical    | Parkside Shopping Center       | sev 3 | ambulance_4 ETA 7 min | opened step 15\nEVT-0015 | accident   | Spring Meadow Estates          | sev 2 | HELD → ambulance_5 | opened step 16\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0007\npolice_1        | police     | Central Police Station         | DISPATCHED → EVT-0012\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0013\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0014\nambulance_5     | ambulance  | Cedar Park Village             | RETURNING → EVT-0006\nfire_6          | fire       | Westside Fire Department       | FREE\nfire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0011\nfire_8          | fire       | Elmwood Terrace                | ON_SCENE → EVT-0008\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]\nWestside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]\nCentral Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]\nCedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]\nPinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]\nSpring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]\nHilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]\nParkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]\nNorthside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]\nEastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]\n\n=== DISPATCHER NOTES ===\nStep 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_4)\nStep 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_5)\nStep 17: CALL-0017 → Duplicate of EVT-0013\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0019] ===\nThere's a break-in happening right now at 709 First Lane. I can see someone climbing through a window from across the street.\n\n=== ACTIVE EVENTS ===\nEVT-0007 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 16 min | opened step 7\nEVT-0009 | medical    | Parkside Shopping Center       | sev 1 | HELD → ambulance_3 | opened step 9\nEVT-0011 | fire       | Pinecrest Homes                | sev 2 | fire_7 ETA 7 min | opened step 11\nEVT-0012 | crime      | Hilltop Manor                  | sev 2 | police_1 ETA 9 min | opened step 13\nEVT-0013 | medical    | Pinecrest Homes                | sev 4 | ambulance_3 ETA 5 min | opened step 14\nEVT-0014 | medical    | Parkside Shopping Center       | sev 3 | ambulance_4 ETA 7 min | opened step 15\nEVT-0015 | accident   | Spring Meadow Estates          | sev 2 | HELD → ambulance_5 | opened step 16\nEVT-0016 | medical    | Spring Meadow Estates          | sev 2 | HELD → ambulance_5 | opened step 18\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0007\npolice_1        | police     | Central Police Station         | DISPATCHED → EVT-0012\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | Pinecrest Homes                | ON_SCENE → EVT-0013\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0014\nambulance_5     | ambulance  | Cedar Park Village             | RETURNING → EVT-0006\nfire_6          | fire       | Westside Fire Department       | FREE\nfire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0011\nfire_8          | fire       | Elmwood Terrace                | RETURNING → EVT-0008\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]\nWestside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]\nCentral Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]\nCedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]\nPinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]\nSpring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]\nHilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]\nParkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]\nNorthside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]\nEastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]\n\n=== DISPATCHER NOTES ===\nStep 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_5)\nStep 17: CALL-0017 → Duplicate of EVT-0013\nStep 18: CALL-0018 → HOLD (ambulance, waiting for ambulance_5)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0020] ===\nI just got mugged near Pinecrest Homes! The guy ran towards Oak Boulevard. He had a knife.\n\n=== ACTIVE EVENTS ===\nEVT-0007 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 16 min | opened step 7\nEVT-0009 | medical    | Parkside Shopping Center       | sev 1 | HELD → ambulance_3 | opened step 9\nEVT-0011 | fire       | Pinecrest Homes                | sev 2 | fire_7 ETA 7 min | opened step 11\nEVT-0012 | crime      | Hilltop Manor                  | sev 2 | police_1 ETA 9 min | opened step 13\nEVT-0013 | medical    | Pinecrest Homes                | sev 4 | ambulance_3 ETA 5 min | opened step 14\nEVT-0014 | medical    | Parkside Shopping Center       | sev 3 | ambulance_4 ETA 7 min | opened step 15\nEVT-0015 | accident   | Spring Meadow Estates          | sev 2 | ambulance_5 ETA 9 min | opened step 16\nEVT-0016 | medical    | Spring Meadow Estates          | sev 2 | HELD → ambulance_5 | opened step 18\nEVT-0017 | crime      | Spring Meadow Estates          | sev 1 | police_2 ETA 11 min | opened step 19\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0007\npolice_1        | police     | Central Police Station         | DISPATCHED → EVT-0012\npolice_2        | police     | Central Police Station         | DISPATCHED → EVT-0017\nambulance_3     | ambulance  | Pinecrest Homes                | ON_SCENE → EVT-0013\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0014\nambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0015\nfire_6          | fire       | Westside Fire Department       | FREE\nfire_7          | fire       | Pinecrest Homes                | ON_SCENE → EVT-0011\nfire_8          | fire       | Elmwood Terrace                | RETURNING → EVT-0008\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]\nWestside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]\nCentral Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]\nCedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]\nPinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]\nSpring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]\nHilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]\nParkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]\nNorthside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]\nEastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]\n\n=== DISPATCHER NOTES ===\nStep 17: CALL-0017 → Duplicate of EVT-0013\nStep 18: CALL-0018 → HOLD (ambulance, waiting for ambulance_5)\nStep 19: CALL-0019 → police police_2\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"police_2\", \"from_event_id\": \"EVT-0017\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0001] ===\nHello, my neighbor fell and hurt her ankle at 880 Oak Street. She's conscious and talking but can't walk.\n\n=== ACTIVE EVENTS ===\n(none)\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | FREE\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Central Plaza [2 min], Southbound Overpass [3 min], Highway 9 Interchange [8 min]\nEngine House No. 1 (fire_station) → Highway 9 Interchange [2 min], Birchwood Place [4 min], Aspen Ridge [8 min], Downtown Precinct [7 min]\nDowntown Precinct (police_station) → Aspen Ridge [4 min], Engine House No. 1 [7 min], Birchwood Place [6 min], Magnolia Gardens [7 min], Highway 9 Interchange [7 min]\nBirchwood Place (residential) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Highway 9 Interchange [3 min], Maple Heights [4 min], Southbound Overpass [6 min]\nMagnolia Gardens (residential) → Downtown Precinct [7 min], Aspen Ridge [6 min], Maple Heights [9 min], Southbound Overpass [12 min], Highway 9 Interchange [12 min]\nMaple Heights (residential) → Birchwood Place [4 min], Magnolia Gardens [9 min], Aspen Ridge [4 min], Central Plaza [4 min], Southbound Overpass [5 min], Highway 9 Interchange [6 min]\nAspen Ridge (residential) → Engine House No. 1 [8 min], Downtown Precinct [4 min], Magnolia Gardens [6 min], Maple Heights [4 min], Southbound Overpass [8 min]\nCentral Plaza (commercial) → St. Mary's Medical Center [2 min], Maple Heights [4 min], Southbound Overpass [1 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [3 min], Magnolia Gardens [12 min], Maple Heights [5 min], Central Plaza [1 min], Birchwood Place [6 min], Aspen Ridge [8 min]\nHighway 9 Interchange (road_junction) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Birchwood Place [3 min], Maple Heights [6 min], Downtown Precinct [7 min], Magnolia Gardens [12 min]\n\n=== DISPATCHER NOTES ===\n(first call)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0002] ===\nThere's a fight outside Central Plaza on Lake Boulevard. Looks like 3-4 people involved, getting pretty violent.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 14 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | FREE\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Central Plaza [2 min], Southbound Overpass [3 min], Highway 9 Interchange [8 min]\nEngine House No. 1 (fire_station) → Highway 9 Interchange [2 min], Birchwood Place [4 min], Aspen Ridge [8 min], Downtown Precinct [7 min]\nDowntown Precinct (police_station) → Aspen Ridge [4 min], Engine House No. 1 [7 min], Birchwood Place [6 min], Magnolia Gardens [7 min], Highway 9 Interchange [7 min]\nBirchwood Place (residential) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Highway 9 Interchange [3 min], Maple Heights [4 min], Southbound Overpass [6 min]\nMagnolia Gardens (residential) → Downtown Precinct [7 min], Aspen Ridge [6 min], Maple Heights [9 min], Southbound Overpass [12 min], Highway 9 Interchange [12 min]\nMaple Heights (residential) → Birchwood Place [4 min], Magnolia Gardens [9 min], Aspen Ridge [4 min], Central Plaza [4 min], Southbound Overpass [5 min], Highway 9 Interchange [6 min]\nAspen Ridge (residential) → Engine House No. 1 [8 min], Downtown Precinct [4 min], Magnolia Gardens [6 min], Maple Heights [4 min], Southbound Overpass [8 min]\nCentral Plaza (commercial) → St. Mary's Medical Center [2 min], Maple Heights [4 min], Southbound Overpass [1 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [3 min], Magnolia Gardens [12 min], Maple Heights [5 min], Central Plaza [1 min], Birchwood Place [6 min], Aspen Ridge [8 min]\nHighway 9 Interchange (road_junction) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Birchwood Place [3 min], Maple Heights [6 min], Downtown Precinct [7 min], Magnolia Gardens [12 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_2\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_0\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0003] ===\nI'd like to report a shoplifter at Birchwood Place on Hill Lane. They already left but I got a good look.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 14 min | opened step 1\nEVT-0002 | crime      | Central Plaza                  | sev 4 | police_0 ETA 12 min | opened step 2\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Central Plaza [2 min], Southbound Overpass [3 min], Highway 9 Interchange [8 min]\nEngine House No. 1 (fire_station) → Highway 9 Interchange [2 min], Birchwood Place [4 min], Aspen Ridge [8 min], Downtown Precinct [7 min]\nDowntown Precinct (police_station) → Aspen Ridge [4 min], Engine House No. 1 [7 min], Birchwood Place [6 min], Magnolia Gardens [7 min], Highway 9 Interchange [7 min]\nBirchwood Place (residential) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Highway 9 Interchange [3 min], Maple Heights [4 min], Southbound Overpass [6 min]\nMagnolia Gardens (residential) → Downtown Precinct [7 min], Aspen Ridge [6 min], Maple Heights [9 min], Southbound Overpass [12 min], Highway 9 Interchange [12 min]\nMaple Heights (residential) → Birchwood Place [4 min], Magnolia Gardens [9 min], Aspen Ridge [4 min], Central Plaza [4 min], Southbound Overpass [5 min], Highway 9 Interchange [6 min]\nAspen Ridge (residential) → Engine House No. 1 [8 min], Downtown Precinct [4 min], Magnolia Gardens [6 min], Maple Heights [4 min], Southbound Overpass [8 min]\nCentral Plaza (commercial) → St. Mary's Medical Center [2 min], Maple Heights [4 min], Southbound Overpass [1 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [3 min], Magnolia Gardens [12 min], Maple Heights [5 min], Central Plaza [1 min], Birchwood Place [6 min], Aspen Ridge [8 min]\nHighway 9 Interchange (road_junction) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Birchwood Place [3 min], Maple Heights [6 min], Downtown Precinct [7 min], Magnolia Gardens [12 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_2\nStep 2: CALL-0002 → police police_0\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_1\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0004] ===\nThere's been some kind of mass incident at Magnolia Gardens — multiple people down, some not moving. We need everything, Oak Street entrance.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 14 min | opened step 1\nEVT-0002 | crime      | Central Plaza                  | sev 4 | police_0 ETA 12 min | opened step 2\nEVT-0003 | crime      | Birchwood Place                | sev 2 | police_1 ETA 5 min | opened step 3\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002\npolice_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Central Plaza [2 min], Southbound Overpass [3 min], Highway 9 Interchange [8 min]\nEngine House No. 1 (fire_station) → Highway 9 Interchange [2 min], Birchwood Place [4 min], Aspen Ridge [8 min], Downtown Precinct [7 min]\nDowntown Precinct (police_station) → Aspen Ridge [4 min], Engine House No. 1 [7 min], Birchwood Place [6 min], Magnolia Gardens [7 min], Highway 9 Interchange [7 min]\nBirchwood Place (residential) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Highway 9 Interchange [3 min], Maple Heights [4 min], Southbound Overpass [6 min]\nMagnolia Gardens (residential) → Downtown Precinct [7 min], Aspen Ridge [6 min], Maple Heights [9 min], Southbound Overpass [12 min], Highway 9 Interchange [12 min]\nMaple Heights (residential) → Birchwood Place [4 min], Magnolia Gardens [9 min], Aspen Ridge [4 min], Central Plaza [4 min], Southbound Overpass [5 min], Highway 9 Interchange [6 min]\nAspen Ridge (residential) → Engine House No. 1 [8 min], Downtown Precinct [4 min], Magnolia Gardens [6 min], Maple Heights [4 min], Southbound Overpass [8 min]\nCentral Plaza (commercial) → St. Mary's Medical Center [2 min], Maple Heights [4 min], Southbound Overpass [1 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [3 min], Magnolia Gardens [12 min], Maple Heights [5 min], Central Plaza [1 min], Birchwood Place [6 min], Aspen Ridge [8 min]\nHighway 9 Interchange (road_junction) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Birchwood Place [3 min], Maple Heights [6 min], Downtown Precinct [7 min], Magnolia Gardens [12 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_2\nStep 2: CALL-0002 → police police_0\nStep 3: CALL-0003 → police police_1\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0005] ===\nThere's a massive fire — the whole block near Aspen Ridge is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 14 min | opened step 1\nEVT-0002 | crime      | Central Plaza                  | sev 4 | police_0 ETA 12 min | opened step 2\nEVT-0003 | crime      | Birchwood Place                | sev 2 | police_1 ETA 5 min | opened step 3\nEVT-0004 | medical    | Magnolia Gardens               | sev 1 | ambulance_3 ETA 14 min | opened step 4\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002\npolice_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Central Plaza [2 min], Southbound Overpass [3 min], Highway 9 Interchange [8 min]\nEngine House No. 1 (fire_station) → Highway 9 Interchange [2 min], Birchwood Place [4 min], Aspen Ridge [8 min], Downtown Precinct [7 min]\nDowntown Precinct (police_station) → Aspen Ridge [4 min], Engine House No. 1 [7 min], Birchwood Place [6 min], Magnolia Gardens [7 min], Highway 9 Interchange [7 min]\nBirchwood Place (residential) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Highway 9 Interchange [3 min], Maple Heights [4 min], Southbound Overpass [6 min]\nMagnolia Gardens (residential) → Downtown Precinct [7 min], Aspen Ridge [6 min], Maple Heights [9 min], Southbound Overpass [12 min], Highway 9 Interchange [12 min]\nMaple Heights (residential) → Birchwood Place [4 min], Magnolia Gardens [9 min], Aspen Ridge [4 min], Central Plaza [4 min], Southbound Overpass [5 min], Highway 9 Interchange [6 min]\nAspen Ridge (residential) → Engine House No. 1 [8 min], Downtown Precinct [4 min], Magnolia Gardens [6 min], Maple Heights [4 min], Southbound Overpass [8 min]\nCentral Plaza (commercial) → St. Mary's Medical Center [2 min], Maple Heights [4 min], Southbound Overpass [1 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [3 min], Magnolia Gardens [12 min], Maple Heights [5 min], Central Plaza [1 min], Birchwood Place [6 min], Aspen Ridge [8 min]\nHighway 9 Interchange (road_junction) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Birchwood Place [3 min], Maple Heights [6 min], Downtown Precinct [7 min], Magnolia Gardens [12 min]\n\n=== DISPATCHER NOTES ===\nStep 2: CALL-0002 → police police_0\nStep 3: CALL-0003 → police police_1\nStep 4: CALL-0004 → ambulance ambulance_3\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0006] ===\nI'd like to report a shoplifter at Birchwood Place on Hill Lane. They already left but I got a good look.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 14 min | opened step 1\nEVT-0002 | crime      | Central Plaza                  | sev 4 | police_0 ETA 12 min | opened step 2\nEVT-0003 | crime      | Birchwood Place                | sev 2 | police_1 ETA 5 min | opened step 3\nEVT-0004 | medical    | Magnolia Gardens               | sev 1 | ambulance_3 ETA 14 min | opened step 4\nEVT-0005 | fire       | Aspen Ridge                    | sev 2 | fire_5 ETA 7 min | opened step 5\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002\npolice_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Central Plaza [2 min], Southbound Overpass [3 min], Highway 9 Interchange [8 min]\nEngine House No. 1 (fire_station) → Highway 9 Interchange [2 min], Birchwood Place [4 min], Aspen Ridge [8 min], Downtown Precinct [7 min]\nDowntown Precinct (police_station) → Aspen Ridge [4 min], Engine House No. 1 [7 min], Birchwood Place [6 min], Magnolia Gardens [7 min], Highway 9 Interchange [7 min]\nBirchwood Place (residential) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Highway 9 Interchange [3 min], Maple Heights [4 min], Southbound Overpass [6 min]\nMagnolia Gardens (residential) → Downtown Precinct [7 min], Aspen Ridge [6 min], Maple Heights [9 min], Southbound Overpass [12 min], Highway 9 Interchange [12 min]\nMaple Heights (residential) → Birchwood Place [4 min], Magnolia Gardens [9 min], Aspen Ridge [4 min], Central Plaza [4 min], Southbound Overpass [5 min], Highway 9 Interchange [6 min]\nAspen Ridge (residential) → Engine House No. 1 [8 min], Downtown Precinct [4 min], Magnolia Gardens [6 min], Maple Heights [4 min], Southbound Overpass [8 min]\nCentral Plaza (commercial) → St. Mary's Medical Center [2 min], Maple Heights [4 min], Southbound Overpass [1 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [3 min], Magnolia Gardens [12 min], Maple Heights [5 min], Central Plaza [1 min], Birchwood Place [6 min], Aspen Ridge [8 min]\nHighway 9 Interchange (road_junction) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Birchwood Place [3 min], Maple Heights [6 min], Downtown Precinct [7 min], Magnolia Gardens [12 min]\n\n=== DISPATCHER NOTES ===\nStep 3: CALL-0003 → police police_1\nStep 4: CALL-0004 → ambulance ambulance_3\nStep 5: CALL-0005 → fire fire_5\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_1\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0007] ===\nI think I heard gunshots near 242 Lake Boulevard! People are running. I'm hiding inside Central Plaza, please send help!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 14 min | opened step 1\nEVT-0002 | crime      | Central Plaza                  | sev 4 | police_0 ETA 12 min | opened step 2\nEVT-0003 | crime      | Birchwood Place                | sev 2 | police_1 ETA 5 min | opened step 3\nEVT-0004 | medical    | Magnolia Gardens               | sev 1 | ambulance_3 ETA 14 min | opened step 4\nEVT-0005 | fire       | Aspen Ridge                    | sev 2 | fire_5 ETA 7 min | opened step 5\nEVT-0006 | crime      | Birchwood Place                | sev 2 | HELD → police_1 | opened step 6\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002\npolice_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Central Plaza [2 min], Southbound Overpass [3 min], Highway 9 Interchange [8 min]\nEngine House No. 1 (fire_station) → Highway 9 Interchange [2 min], Birchwood Place [4 min], Aspen Ridge [8 min], Downtown Precinct [7 min]\nDowntown Precinct (police_station) → Aspen Ridge [4 min], Engine House No. 1 [7 min], Birchwood Place [6 min], Magnolia Gardens [7 min], Highway 9 Interchange [7 min]\nBirchwood Place (residential) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Highway 9 Interchange [3 min], Maple Heights [4 min], Southbound Overpass [6 min]\nMagnolia Gardens (residential) → Downtown Precinct [7 min], Aspen Ridge [6 min], Maple Heights [9 min], Southbound Overpass [12 min], Highway 9 Interchange [12 min]\nMaple Heights (residential) → Birchwood Place [4 min], Magnolia Gardens [9 min], Aspen Ridge [4 min], Central Plaza [4 min], Southbound Overpass [5 min], Highway 9 Interchange [6 min]\nAspen Ridge (residential) → Engine House No. 1 [8 min], Downtown Precinct [4 min], Magnolia Gardens [6 min], Maple Heights [4 min], Southbound Overpass [8 min]\nCentral Plaza (commercial) → St. Mary's Medical Center [2 min], Maple Heights [4 min], Southbound Overpass [1 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [3 min], Magnolia Gardens [12 min], Maple Heights [5 min], Central Plaza [1 min], Birchwood Place [6 min], Aspen Ridge [8 min]\nHighway 9 Interchange (road_junction) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Birchwood Place [3 min], Maple Heights [6 min], Downtown Precinct [7 min], Magnolia Gardens [12 min]\n\n=== DISPATCHER NOTES ===\nStep 4: CALL-0004 → ambulance ambulance_3\nStep 5: CALL-0005 → fire fire_5\nStep 6: CALL-0006 → HOLD (police, waiting for police_1)\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_1\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0008] ===\nYeah there's a small fire in a dumpster near Central Plaza on Lake Boulevard. It's not spreading but it's pretty smoky.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 14 min | opened step 1\nEVT-0002 | crime      | Central Plaza                  | sev 4 | police_0 ETA 12 min | opened step 2\nEVT-0003 | crime      | Birchwood Place                | sev 2 | police_1 ETA 5 min | opened step 3\nEVT-0004 | medical    | Magnolia Gardens               | sev 1 | ambulance_3 ETA 14 min | opened step 4\nEVT-0005 | fire       | Aspen Ridge                    | sev 2 | fire_5 ETA 7 min | opened step 5\nEVT-0006 | crime      | Birchwood Place                | sev 2 | HELD → police_1 | opened step 6\nEVT-0007 | crime      | Central Plaza                  | sev 1 | HELD → police_1 | opened step 7\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002\npolice_1        | police     | Birchwood Place                | ON_SCENE → EVT-0003\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Central Plaza [2 min], Southbound Overpass [3 min], Highway 9 Interchange [8 min]\nEngine House No. 1 (fire_station) → Highway 9 Interchange [2 min], Birchwood Place [4 min], Aspen Ridge [8 min], Downtown Precinct [7 min]\nDowntown Precinct (police_station) → Aspen Ridge [4 min], Engine House No. 1 [7 min], Birchwood Place [6 min], Magnolia Gardens [7 min], Highway 9 Interchange [7 min]\nBirchwood Place (residential) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Highway 9 Interchange [3 min], Maple Heights [4 min], Southbound Overpass [6 min]\nMagnolia Gardens (residential) → Downtown Precinct [7 min], Aspen Ridge [6 min], Maple Heights [9 min], Southbound Overpass [12 min], Highway 9 Interchange [12 min]\nMaple Heights (residential) → Birchwood Place [4 min], Magnolia Gardens [9 min], Aspen Ridge [4 min], Central Plaza [4 min], Southbound Overpass [5 min], Highway 9 Interchange [6 min]\nAspen Ridge (residential) → Engine House No. 1 [8 min], Downtown Precinct [4 min], Magnolia Gardens [6 min], Maple Heights [4 min], Southbound Overpass [8 min]\nCentral Plaza (commercial) → St. Mary's Medical Center [2 min], Maple Heights [4 min], Southbound Overpass [1 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [3 min], Magnolia Gardens [12 min], Maple Heights [5 min], Central Plaza [1 min], Birchwood Place [6 min], Aspen Ridge [8 min]\nHighway 9 Interchange (road_junction) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Birchwood Place [3 min], Maple Heights [6 min], Downtown Precinct [7 min], Magnolia Gardens [12 min]\n\n=== DISPATCHER NOTES ===\nStep 5: CALL-0005 → fire fire_5\nStep 6: CALL-0006 → HOLD (police, waiting for police_1)\nStep 7: CALL-0007 → HOLD (police, waiting for police_1)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_6\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0009] ===\nMulti-car pileup on Lake Boulevard near Central Plaza! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 14 min | opened step 1\nEVT-0002 | crime      | Central Plaza                  | sev 4 | police_0 ETA 12 min | opened step 2\nEVT-0003 | crime      | Birchwood Place                | sev 2 | police_1 ETA 5 min | opened step 3\nEVT-0004 | medical    | Magnolia Gardens               | sev 1 | ambulance_3 ETA 14 min | opened step 4\nEVT-0005 | fire       | Aspen Ridge                    | sev 2 | fire_5 ETA 7 min | opened step 5\nEVT-0006 | crime      | Birchwood Place                | sev 2 | HELD → police_1 | opened step 6\nEVT-0007 | crime      | Central Plaza                  | sev 1 | HELD → police_1 | opened step 7\nEVT-0008 | fire       | Central Plaza                  | sev 4 | fire_6 ETA 11 min | opened step 8\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002\npolice_1        | police     | Birchwood Place                | ON_SCENE → EVT-0003\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Central Plaza [2 min], Southbound Overpass [3 min], Highway 9 Interchange [8 min]\nEngine House No. 1 (fire_station) → Highway 9 Interchange [2 min], Birchwood Place [4 min], Aspen Ridge [8 min], Downtown Precinct [7 min]\nDowntown Precinct (police_station) → Aspen Ridge [4 min], Engine House No. 1 [7 min], Birchwood Place [6 min], Magnolia Gardens [7 min], Highway 9 Interchange [7 min]\nBirchwood Place (residential) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Highway 9 Interchange [3 min], Maple Heights [4 min], Southbound Overpass [6 min]\nMagnolia Gardens (residential) → Downtown Precinct [7 min], Aspen Ridge [6 min], Maple Heights [9 min], Southbound Overpass [12 min], Highway 9 Interchange [12 min]\nMaple Heights (residential) → Birchwood Place [4 min], Magnolia Gardens [9 min], Aspen Ridge [4 min], Central Plaza [4 min], Southbound Overpass [5 min], Highway 9 Interchange [6 min]\nAspen Ridge (residential) → Engine House No. 1 [8 min], Downtown Precinct [4 min], Magnolia Gardens [6 min], Maple Heights [4 min], Southbound Overpass [8 min]\nCentral Plaza (commercial) → St. Mary's Medical Center [2 min], Maple Heights [4 min], Southbound Overpass [1 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [3 min], Magnolia Gardens [12 min], Maple Heights [5 min], Central Plaza [1 min], Birchwood Place [6 min], Aspen Ridge [8 min]\nHighway 9 Interchange (road_junction) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Birchwood Place [3 min], Maple Heights [6 min], Downtown Precinct [7 min], Magnolia Gardens [12 min]\n\n=== DISPATCHER NOTES ===\nStep 6: CALL-0006 → HOLD (police, waiting for police_1)\nStep 7: CALL-0007 → HOLD (police, waiting for police_1)\nStep 8: CALL-0008 → fire fire_6\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0010] ===\nMy husband just collapsed and he won't wake up! He's breathing weird. We're at 724 Cedar Lane, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 14 min | opened step 1\nEVT-0002 | crime      | Central Plaza                  | sev 4 | police_0 ETA 12 min | opened step 2\nEVT-0004 | medical    | Magnolia Gardens               | sev 1 | ambulance_3 ETA 14 min | opened step 4\nEVT-0005 | fire       | Aspen Ridge                    | sev 2 | fire_5 ETA 7 min | opened step 5\nEVT-0006 | crime      | Birchwood Place                | sev 2 | HELD → police_1 | opened step 6\nEVT-0007 | crime      | Central Plaza                  | sev 1 | HELD → police_1 | opened step 7\nEVT-0008 | fire       | Central Plaza                  | sev 4 | fire_6 ETA 11 min | opened step 8\nEVT-0009 | accident   | Central Plaza                  | sev 3 | ambulance_4 ETA 2 min | opened step 9\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002\npolice_1        | police     | Birchwood Place                | RETURNING → EVT-0003\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Central Plaza [2 min], Southbound Overpass [3 min], Highway 9 Interchange [8 min]\nEngine House No. 1 (fire_station) → Highway 9 Interchange [2 min], Birchwood Place [4 min], Aspen Ridge [8 min], Downtown Precinct [7 min]\nDowntown Precinct (police_station) → Aspen Ridge [4 min], Engine House No. 1 [7 min], Birchwood Place [6 min], Magnolia Gardens [7 min], Highway 9 Interchange [7 min]\nBirchwood Place (residential) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Highway 9 Interchange [3 min], Maple Heights [4 min], Southbound Overpass [6 min]\nMagnolia Gardens (residential) → Downtown Precinct [7 min], Aspen Ridge [6 min], Maple Heights [9 min], Southbound Overpass [12 min], Highway 9 Interchange [12 min]\nMaple Heights (residential) → Birchwood Place [4 min], Magnolia Gardens [9 min], Aspen Ridge [4 min], Central Plaza [4 min], Southbound Overpass [5 min], Highway 9 Interchange [6 min]\nAspen Ridge (residential) → Engine House No. 1 [8 min], Downtown Precinct [4 min], Magnolia Gardens [6 min], Maple Heights [4 min], Southbound Overpass [8 min]\nCentral Plaza (commercial) → St. Mary's Medical Center [2 min], Maple Heights [4 min], Southbound Overpass [1 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [3 min], Magnolia Gardens [12 min], Maple Heights [5 min], Central Plaza [1 min], Birchwood Place [6 min], Aspen Ridge [8 min]\nHighway 9 Interchange (road_junction) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Birchwood Place [3 min], Maple Heights [6 min], Downtown Precinct [7 min], Magnolia Gardens [12 min]\n\n=== DISPATCHER NOTES ===\nStep 7: CALL-0007 → HOLD (police, waiting for police_1)\nStep 8: CALL-0008 → fire fire_6\nStep 9: CALL-0009 → ambulance ambulance_4\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"ambulance_3\", \"from_event_id\": \"EVT-0004\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0001] ===\nThere's a fight outside Riverside Market on Oak Boulevard. Looks like 3-4 people involved, getting pretty violent.\n\n=== ACTIVE EVENTS ===\n(none)\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | City Central Hospital          | FREE\nambulance_4     | ambulance  | City Central Hospital          | FREE\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Parkside Shopping Center [2 min], Central Crossroads [3 min], Cedar Park Village [2 min], Central Fire Station [5 min], Metro Police HQ [2 min]\nCentral Fire Station (fire_station) → Metro Police HQ [4 min], City Central Hospital [5 min], Maple Heights [5 min], Cedar Park Village [4 min], Riverside Market [8 min]\nMetro Police HQ (police_station) → Central Fire Station [4 min], Maple Heights [2 min], Central Crossroads [2 min], City Central Hospital [2 min]\nMaple Heights (residential) → Central Fire Station [5 min], Metro Police HQ [2 min], Central Crossroads [5 min]\nLakeview Residences (residential) → Riverside Market [2 min], Parkside Shopping Center [3 min]\nPinecrest Homes (residential) → Eastgate Roundabout [5 min], Cedar Park Village [6 min]\nCedar Park Village (residential) → City Central Hospital [2 min], Central Fire Station [4 min], Pinecrest Homes [6 min], Parkside Shopping Center [2 min], Eastgate Roundabout [5 min]\nRiverside Market (commercial) → Central Fire Station [8 min], Lakeview Residences [2 min], Parkside Shopping Center [5 min], Central Crossroads [4 min]\nParkside Shopping Center (commercial) → City Central Hospital [2 min], Lakeview Residences [3 min], Cedar Park Village [2 min], Riverside Market [5 min], Central Crossroads [1 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [5 min], Cedar Park Village [5 min]\nCentral Crossroads (road_junction) → City Central Hospital [3 min], Metro Police HQ [2 min], Maple Heights [5 min], Riverside Market [4 min], Parkside Shopping Center [1 min]\n\n=== DISPATCHER NOTES ===\n(first call)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_0\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0002] ===\nSomeone fainted at Maple Heights. They're breathing okay now but look really pale. We're on Oak Lane.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Riverside Market               | sev 3 | police_0 ETA 5 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | City Central Hospital          | FREE\nambulance_4     | ambulance  | City Central Hospital          | FREE\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Parkside Shopping Center [2 min], Central Crossroads [3 min], Cedar Park Village [2 min], Central Fire Station [5 min], Metro Police HQ [2 min]\nCentral Fire Station (fire_station) → Metro Police HQ [4 min], City Central Hospital [5 min], Maple Heights [5 min], Cedar Park Village [4 min], Riverside Market [8 min]\nMetro Police HQ (police_station) → Central Fire Station [4 min], Maple Heights [2 min], Central Crossroads [2 min], City Central Hospital [2 min]\nMaple Heights (residential) → Central Fire Station [5 min], Metro Police HQ [2 min], Central Crossroads [5 min]\nLakeview Residences (residential) → Riverside Market [2 min], Parkside Shopping Center [3 min]\nPinecrest Homes (residential) → Eastgate Roundabout [5 min], Cedar Park Village [6 min]\nCedar Park Village (residential) → City Central Hospital [2 min], Central Fire Station [4 min], Pinecrest Homes [6 min], Parkside Shopping Center [2 min], Eastgate Roundabout [5 min]\nRiverside Market (commercial) → Central Fire Station [8 min], Lakeview Residences [2 min], Parkside Shopping Center [5 min], Central Crossroads [4 min]\nParkside Shopping Center (commercial) → City Central Hospital [2 min], Lakeview Residences [3 min], Cedar Park Village [2 min], Riverside Market [5 min], Central Crossroads [1 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [5 min], Cedar Park Village [5 min]\nCentral Crossroads (road_junction) → City Central Hospital [3 min], Metro Police HQ [2 min], Maple Heights [5 min], Riverside Market [4 min], Parkside Shopping Center [1 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → police police_0\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0003] ===\nThere's a break-in happening right now at 882 Main Lane. I can see someone climbing through a window from across the street.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Riverside Market               | sev 3 | police_0 ETA 5 min | opened step 1\nEVT-0002 | medical    | Maple Heights                  | sev 5 | ambulance_3 ETA 4 min | opened step 2\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002\nambulance_4     | ambulance  | City Central Hospital          | FREE\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Parkside Shopping Center [2 min], Central Crossroads [3 min], Cedar Park Village [2 min], Central Fire Station [5 min], Metro Police HQ [2 min]\nCentral Fire Station (fire_station) → Metro Police HQ [4 min], City Central Hospital [5 min], Maple Heights [5 min], Cedar Park Village [4 min], Riverside Market [8 min]\nMetro Police HQ (police_station) → Central Fire Station [4 min], Maple Heights [2 min], Central Crossroads [2 min], City Central Hospital [2 min]\nMaple Heights (residential) → Central Fire Station [5 min], Metro Police HQ [2 min], Central Crossroads [5 min]\nLakeview Residences (residential) → Riverside Market [2 min], Parkside Shopping Center [3 min]\nPinecrest Homes (residential) → Eastgate Roundabout [5 min], Cedar Park Village [6 min]\nCedar Park Village (residential) → City Central Hospital [2 min], Central Fire Station [4 min], Pinecrest Homes [6 min], Parkside Shopping Center [2 min], Eastgate Roundabout [5 min]\nRiverside Market (commercial) → Central Fire Station [8 min], Lakeview Residences [2 min], Parkside Shopping Center [5 min], Central Crossroads [4 min]\nParkside Shopping Center (commercial) → City Central Hospital [2 min], Lakeview Residences [3 min], Cedar Park Village [2 min], Riverside Market [5 min], Central Crossroads [1 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [5 min], Cedar Park Village [5 min]\nCentral Crossroads (road_junction) → City Central Hospital [3 min], Metro Police HQ [2 min], Maple Heights [5 min], Riverside Market [4 min], Parkside Shopping Center [1 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → police police_0\nStep 2: CALL-0002 → ambulance ambulance_3\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_1\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0004] ===\nFender bender on Main Lane near Pinecrest Homes. No injuries but the cars are blocking the road.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Riverside Market               | sev 3 | police_0 ETA 5 min | opened step 1\nEVT-0002 | medical    | Maple Heights                  | sev 5 | ambulance_3 ETA 4 min | opened step 2\nEVT-0003 | crime      | Pinecrest Homes                | sev 1 | police_1 ETA 11 min | opened step 3\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002\nambulance_4     | ambulance  | City Central Hospital          | FREE\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Parkside Shopping Center [2 min], Central Crossroads [3 min], Cedar Park Village [2 min], Central Fire Station [5 min], Metro Police HQ [2 min]\nCentral Fire Station (fire_station) → Metro Police HQ [4 min], City Central Hospital [5 min], Maple Heights [5 min], Cedar Park Village [4 min], Riverside Market [8 min]\nMetro Police HQ (police_station) → Central Fire Station [4 min], Maple Heights [2 min], Central Crossroads [2 min], City Central Hospital [2 min]\nMaple Heights (residential) → Central Fire Station [5 min], Metro Police HQ [2 min], Central Crossroads [5 min]\nLakeview Residences (residential) → Riverside Market [2 min], Parkside Shopping Center [3 min]\nPinecrest Homes (residential) → Eastgate Roundabout [5 min], Cedar Park Village [6 min]\nCedar Park Village (residential) → City Central Hospital [2 min], Central Fire Station [4 min], Pinecrest Homes [6 min], Parkside Shopping Center [2 min], Eastgate Roundabout [5 min]\nRiverside Market (commercial) → Central Fire Station [8 min], Lakeview Residences [2 min], Parkside Shopping Center [5 min], Central Crossroads [4 min]\nParkside Shopping Center (commercial) → City Central Hospital [2 min], Lakeview Residences [3 min], Cedar Park Village [2 min], Riverside Market [5 min], Central Crossroads [1 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [5 min], Cedar Park Village [5 min]\nCentral Crossroads (road_junction) → City Central Hospital [3 min], Metro Police HQ [2 min], Maple Heights [5 min], Riverside Market [4 min], Parkside Shopping Center [1 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → police police_0\nStep 2: CALL-0002 → ambulance ambulance_3\nStep 3: CALL-0003 → police police_1\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0005] ===\nI think I heard gunshots near 959 Oak Boulevard! People are running. I'm hiding inside Riverside Market, please send help!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Riverside Market               | sev 3 | police_0 ETA 5 min | opened step 1\nEVT-0002 | medical    | Maple Heights                  | sev 5 | ambulance_3 ETA 4 min | opened step 2\nEVT-0003 | crime      | Pinecrest Homes                | sev 1 | police_1 ETA 11 min | opened step 3\nEVT-0004 | accident   | Pinecrest Homes                | sev 3 | ambulance_4 ETA 8 min | opened step 4\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002\nambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Parkside Shopping Center [2 min], Central Crossroads [3 min], Cedar Park Village [2 min], Central Fire Station [5 min], Metro Police HQ [2 min]\nCentral Fire Station (fire_station) → Metro Police HQ [4 min], City Central Hospital [5 min], Maple Heights [5 min], Cedar Park Village [4 min], Riverside Market [8 min]\nMetro Police HQ (police_station) → Central Fire Station [4 min], Maple Heights [2 min], Central Crossroads [2 min], City Central Hospital [2 min]\nMaple Heights (residential) → Central Fire Station [5 min], Metro Police HQ [2 min], Central Crossroads [5 min]\nLakeview Residences (residential) → Riverside Market [2 min], Parkside Shopping Center [3 min]\nPinecrest Homes (residential) → Eastgate Roundabout [5 min], Cedar Park Village [6 min]\nCedar Park Village (residential) → City Central Hospital [2 min], Central Fire Station [4 min], Pinecrest Homes [6 min], Parkside Shopping Center [2 min], Eastgate Roundabout [5 min]\nRiverside Market (commercial) → Central Fire Station [8 min], Lakeview Residences [2 min], Parkside Shopping Center [5 min], Central Crossroads [4 min]\nParkside Shopping Center (commercial) → City Central Hospital [2 min], Lakeview Residences [3 min], Cedar Park Village [2 min], Riverside Market [5 min], Central Crossroads [1 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [5 min], Cedar Park Village [5 min]\nCentral Crossroads (road_junction) → City Central Hospital [3 min], Metro Police HQ [2 min], Maple Heights [5 min], Riverside Market [4 min], Parkside Shopping Center [1 min]\n\n=== DISPATCHER NOTES ===\nStep 2: CALL-0002 → ambulance ambulance_3\nStep 3: CALL-0003 → police police_1\nStep 4: CALL-0004 → ambulance ambulance_4\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 3, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0001\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0006] ===\nI just got mugged near Riverside Market! The guy ran towards Park Avenue. He had a knife.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Riverside Market               | sev 3 | police_0 ETA 5 min | opened step 1\nEVT-0002 | medical    | Maple Heights                  | sev 5 | ambulance_3 ETA 4 min | opened step 2\nEVT-0003 | crime      | Pinecrest Homes                | sev 1 | police_1 ETA 11 min | opened step 3\nEVT-0004 | accident   | Pinecrest Homes                | sev 3 | ambulance_4 ETA 8 min | opened step 4\n\n=== UNIT STATUS ===\npolice_0        | police     | Riverside Market               | ON_SCENE → EVT-0001\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Maple Heights                  | ON_SCENE → EVT-0002\nambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Parkside Shopping Center [2 min], Central Crossroads [3 min], Cedar Park Village [2 min], Central Fire Station [5 min], Metro Police HQ [2 min]\nCentral Fire Station (fire_station) → Metro Police HQ [4 min], City Central Hospital [5 min], Maple Heights [5 min], Cedar Park Village [4 min], Riverside Market [8 min]\nMetro Police HQ (police_station) → Central Fire Station [4 min], Maple Heights [2 min], Central Crossroads [2 min], City Central Hospital [2 min]\nMaple Heights (residential) → Central Fire Station [5 min], Metro Police HQ [2 min], Central Crossroads [5 min]\nLakeview Residences (residential) → Riverside Market [2 min], Parkside Shopping Center [3 min]\nPinecrest Homes (residential) → Eastgate Roundabout [5 min], Cedar Park Village [6 min]\nCedar Park Village (residential) → City Central Hospital [2 min], Central Fire Station [4 min], Pinecrest Homes [6 min], Parkside Shopping Center [2 min], Eastgate Roundabout [5 min]\nRiverside Market (commercial) → Central Fire Station [8 min], Lakeview Residences [2 min], Parkside Shopping Center [5 min], Central Crossroads [4 min]\nParkside Shopping Center (commercial) → City Central Hospital [2 min], Lakeview Residences [3 min], Cedar Park Village [2 min], Riverside Market [5 min], Central Crossroads [1 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [5 min], Cedar Park Village [5 min]\nCentral Crossroads (road_junction) → City Central Hospital [3 min], Metro Police HQ [2 min], Maple Heights [5 min], Riverside Market [4 min], Parkside Shopping Center [1 min]\n\n=== DISPATCHER NOTES ===\nStep 3: CALL-0003 → police police_1\nStep 4: CALL-0004 → ambulance ambulance_4\nStep 5: CALL-0005 → Duplicate of EVT-0001\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 3, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0001\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0007] ===\nPedestrian hit by a truck at Second Road near Pinecrest Homes. They're not moving. There's blood everywhere.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Riverside Market               | sev 3 | police_0 ETA 5 min | opened step 1\nEVT-0002 | medical    | Maple Heights                  | sev 5 | ambulance_3 ETA 4 min | opened step 2\nEVT-0003 | crime      | Pinecrest Homes                | sev 1 | police_1 ETA 11 min | opened step 3\nEVT-0004 | accident   | Pinecrest Homes                | sev 3 | ambulance_4 ETA 8 min | opened step 4\n\n=== UNIT STATUS ===\npolice_0        | police     | Riverside Market               | ON_SCENE → EVT-0001\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Maple Heights                  | ON_SCENE → EVT-0002\nambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Parkside Shopping Center [2 min], Central Crossroads [3 min], Cedar Park Village [2 min], Central Fire Station [5 min], Metro Police HQ [2 min]\nCentral Fire Station (fire_station) → Metro Police HQ [4 min], City Central Hospital [5 min], Maple Heights [5 min], Cedar Park Village [4 min], Riverside Market [8 min]\nMetro Police HQ (police_station) → Central Fire Station [4 min], Maple Heights [2 min], Central Crossroads [2 min], City Central Hospital [2 min]\nMaple Heights (residential) → Central Fire Station [5 min], Metro Police HQ [2 min], Central Crossroads [5 min]\nLakeview Residences (residential) → Riverside Market [2 min], Parkside Shopping Center [3 min]\nPinecrest Homes (residential) → Eastgate Roundabout [5 min], Cedar Park Village [6 min]\nCedar Park Village (residential) → City Central Hospital [2 min], Central Fire Station [4 min], Pinecrest Homes [6 min], Parkside Shopping Center [2 min], Eastgate Roundabout [5 min]\nRiverside Market (commercial) → Central Fire Station [8 min], Lakeview Residences [2 min], Parkside Shopping Center [5 min], Central Crossroads [4 min]\nParkside Shopping Center (commercial) → City Central Hospital [2 min], Lakeview Residences [3 min], Cedar Park Village [2 min], Riverside Market [5 min], Central Crossroads [1 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [5 min], Cedar Park Village [5 min]\nCentral Crossroads (road_junction) → City Central Hospital [3 min], Metro Police HQ [2 min], Maple Heights [5 min], Riverside Market [4 min], Parkside Shopping Center [1 min]\n\n=== DISPATCHER NOTES ===\nStep 4: CALL-0004 → ambulance ambulance_4\nStep 5: CALL-0005 → Duplicate of EVT-0001\nStep 6: CALL-0006 → Duplicate of EVT-0001\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"ambulance_4\", \"from_event_id\": \"EVT-0004\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0008] ===\nYeah there's a small fire in a dumpster near Lakeview Residences on Park Avenue. It's not spreading but it's pretty smoky.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | crime      | Pinecrest Homes                | sev 1 | police_1 ETA 11 min | opened step 3\nEVT-0004 | accident   | Pinecrest Homes                | sev 3 | UNASSIGNED | opened step 4\nEVT-0005 | accident   | Pinecrest Homes                | sev 4 | ambulance_4 ETA 8 min | opened step 7\n\n=== UNIT STATUS ===\npolice_0        | police     | Riverside Market               | RETURNING → EVT-0001\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Maple Heights                  | RETURNING → EVT-0002\nambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Parkside Shopping Center [2 min], Central Crossroads [3 min], Cedar Park Village [2 min], Central Fire Station [5 min], Metro Police HQ [2 min]\nCentral Fire Station (fire_station) → Metro Police HQ [4 min], City Central Hospital [5 min], Maple Heights [5 min], Cedar Park Village [4 min], Riverside Market [8 min]\nMetro Police HQ (police_station) → Central Fire Station [4 min], Maple Heights [2 min], Central Crossroads [2 min], City Central Hospital [2 min]\nMaple Heights (residential) → Central Fire Station [5 min], Metro Police HQ [2 min], Central Crossroads [5 min]\nLakeview Residences (residential) → Riverside Market [2 min], Parkside Shopping Center [3 min]\nPinecrest Homes (residential) → Eastgate Roundabout [5 min], Cedar Park Village [6 min]\nCedar Park Village (residential) → City Central Hospital [2 min], Central Fire Station [4 min], Pinecrest Homes [6 min], Parkside Shopping Center [2 min], Eastgate Roundabout [5 min]\nRiverside Market (commercial) → Central Fire Station [8 min], Lakeview Residences [2 min], Parkside Shopping Center [5 min], Central Crossroads [4 min]\nParkside Shopping Center (commercial) → City Central Hospital [2 min], Lakeview Residences [3 min], Cedar Park Village [2 min], Riverside Market [5 min], Central Crossroads [1 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [5 min], Cedar Park Village [5 min]\nCentral Crossroads (road_junction) → City Central Hospital [3 min], Metro Police HQ [2 min], Maple Heights [5 min], Riverside Market [4 min], Parkside Shopping Center [1 min]\n\n=== DISPATCHER NOTES ===\nStep 5: CALL-0005 → Duplicate of EVT-0001\nStep 6: CALL-0006 → Duplicate of EVT-0001\nStep 7: CALL-0007 → ambulance ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0009] ===\nThere's a break-in happening right now at 524 Oak Lane. I can see someone climbing through a window from across the street.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | crime      | Pinecrest Homes                | sev 1 | police_1 ETA 11 min | opened step 3\nEVT-0005 | accident   | Pinecrest Homes                | sev 4 | ambulance_4 ETA 8 min | opened step 7\nEVT-0006 | fire       | Lakeview Residences            | sev 5 | fire_5 ETA 9 min | opened step 8\n\n=== UNIT STATUS ===\npolice_0        | police     | Riverside Market               | RETURNING → EVT-0001\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Maple Heights                  | RETURNING → EVT-0002\nambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0006\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Parkside Shopping Center [2 min], Central Crossroads [3 min], Cedar Park Village [2 min], Central Fire Station [5 min], Metro Police HQ [2 min]\nCentral Fire Station (fire_station) → Metro Police HQ [4 min], City Central Hospital [5 min], Maple Heights [5 min], Cedar Park Village [4 min], Riverside Market [8 min]\nMetro Police HQ (police_station) → Central Fire Station [4 min], Maple Heights [2 min], Central Crossroads [2 min], City Central Hospital [2 min]\nMaple Heights (residential) → Central Fire Station [5 min], Metro Police HQ [2 min], Central Crossroads [5 min]\nLakeview Residences (residential) → Riverside Market [2 min], Parkside Shopping Center [3 min]\nPinecrest Homes (residential) → Eastgate Roundabout [5 min], Cedar Park Village [6 min]\nCedar Park Village (residential) → City Central Hospital [2 min], Central Fire Station [4 min], Pinecrest Homes [6 min], Parkside Shopping Center [2 min], Eastgate Roundabout [5 min]\nRiverside Market (commercial) → Central Fire Station [8 min], Lakeview Residences [2 min], Parkside Shopping Center [5 min], Central Crossroads [4 min]\nParkside Shopping Center (commercial) → City Central Hospital [2 min], Lakeview Residences [3 min], Cedar Park Village [2 min], Riverside Market [5 min], Central Crossroads [1 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [5 min], Cedar Park Village [5 min]\nCentral Crossroads (road_junction) → City Central Hospital [3 min], Metro Police HQ [2 min], Maple Heights [5 min], Riverside Market [4 min], Parkside Shopping Center [1 min]\n\n=== DISPATCHER NOTES ===\nStep 6: CALL-0006 → Duplicate of EVT-0001\nStep 7: CALL-0007 → ambulance ?\nStep 8: CALL-0008 → fire fire_5\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0010] ===\nI think I heard gunshots near 866 Park Avenue! People are running. I'm hiding inside Parkside Shopping Center, please send help!\n\n=== ACTIVE EVENTS ===\nEVT-0003 | crime      | Pinecrest Homes                | sev 1 | police_1 ETA 11 min | opened step 3\nEVT-0005 | accident   | Pinecrest Homes                | sev 4 | ambulance_4 ETA 8 min | opened step 7\nEVT-0006 | fire       | Lakeview Residences            | sev 5 | fire_5 ETA 9 min | opened step 8\nEVT-0007 | crime      | Maple Heights                  | sev 2 | police_2 ETA 2 min | opened step 9\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003\npolice_2        | police     | Metro Police HQ                | DISPATCHED → EVT-0007\nambulance_3     | ambulance  | City Central Hospital          | FREE\nambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0006\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Parkside Shopping Center [2 min], Central Crossroads [3 min], Cedar Park Village [2 min], Central Fire Station [5 min], Metro Police HQ [2 min]\nCentral Fire Station (fire_station) → Metro Police HQ [4 min], City Central Hospital [5 min], Maple Heights [5 min], Cedar Park Village [4 min], Riverside Market [8 min]\nMetro Police HQ (police_station) → Central Fire Station [4 min], Maple Heights [2 min], Central Crossroads [2 min], City Central Hospital [2 min]\nMaple Heights (residential) → Central Fire Station [5 min], Metro Police HQ [2 min], Central Crossroads [5 min]\nLakeview Residences (residential) → Riverside Market [2 min], Parkside Shopping Center [3 min]\nPinecrest Homes (residential) → Eastgate Roundabout [5 min], Cedar Park Village [6 min]\nCedar Park Village (residential) → City Central Hospital [2 min], Central Fire Station [4 min], Pinecrest Homes [6 min], Parkside Shopping Center [2 min], Eastgate Roundabout [5 min]\nRiverside Market (commercial) → Central Fire Station [8 min], Lakeview Residences [2 min], Parkside Shopping Center [5 min], Central Crossroads [4 min]\nParkside Shopping Center (commercial) → City Central Hospital [2 min], Lakeview Residences [3 min], Cedar Park Village [2 min], Riverside Market [5 min], Central Crossroads [1 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [5 min], Cedar Park Village [5 min]\nCentral Crossroads (road_junction) → City Central Hospital [3 min], Metro Police HQ [2 min], Maple Heights [5 min], Riverside Market [4 min], Parkside Shopping Center [1 min]\n\n=== DISPATCHER NOTES ===\nStep 7: CALL-0007 → ambulance ?\nStep 8: CALL-0008 → fire fire_5\nStep 9: CALL-0009 → police police_2\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_0\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0011] ===\nThere's a fire at 905 Park Avenue! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | crime      | Pinecrest Homes                | sev 1 | police_1 ETA 11 min | opened step 3\nEVT-0005 | accident   | Pinecrest Homes                | sev 4 | ambulance_4 ETA 8 min | opened step 7\nEVT-0006 | fire       | Lakeview Residences            | sev 5 | fire_5 ETA 9 min | opened step 8\nEVT-0007 | crime      | Maple Heights                  | sev 2 | police_2 ETA 2 min | opened step 9\nEVT-0008 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 3 min | opened step 10\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0008\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003\npolice_2        | police     | Maple Heights                  | ON_SCENE → EVT-0007\nambulance_3     | ambulance  | City Central Hospital          | FREE\nambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0006\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Parkside Shopping Center [2 min], Central Crossroads [3 min], Cedar Park Village [2 min], Central Fire Station [5 min], Metro Police HQ [2 min]\nCentral Fire Station (fire_station) → Metro Police HQ [4 min], City Central Hospital [5 min], Maple Heights [5 min], Cedar Park Village [4 min], Riverside Market [8 min]\nMetro Police HQ (police_station) → Central Fire Station [4 min], Maple Heights [2 min], Central Crossroads [2 min], City Central Hospital [2 min]\nMaple Heights (residential) → Central Fire Station [5 min], Metro Police HQ [2 min], Central Crossroads [5 min]\nLakeview Residences (residential) → Riverside Market [2 min], Parkside Shopping Center [3 min]\nPinecrest Homes (residential) → Eastgate Roundabout [5 min], Cedar Park Village [6 min]\nCedar Park Village (residential) → City Central Hospital [2 min], Central Fire Station [4 min], Pinecrest Homes [6 min], Parkside Shopping Center [2 min], Eastgate Roundabout [5 min]\nRiverside Market (commercial) → Central Fire Station [8 min], Lakeview Residences [2 min], Parkside Shopping Center [5 min], Central Crossroads [4 min]\nParkside Shopping Center (commercial) → City Central Hospital [2 min], Lakeview Residences [3 min], Cedar Park Village [2 min], Riverside Market [5 min], Central Crossroads [1 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [5 min], Cedar Park Village [5 min]\nCentral Crossroads (road_junction) → City Central Hospital [3 min], Metro Police HQ [2 min], Maple Heights [5 min], Riverside Market [4 min], Parkside Shopping Center [1 min]\n\n=== DISPATCHER NOTES ===\nStep 8: CALL-0008 → fire fire_5\nStep 9: CALL-0009 → police police_2\nStep 10: CALL-0010 → police police_0\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 5, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0006\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0012] ===\nThere's been some kind of mass incident at Parkside Shopping Center — multiple people down, some not moving. We need everything, Park Avenue entrance.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | crime      | Pinecrest Homes                | sev 1 | police_1 ETA 11 min | opened step 3\nEVT-0005 | accident   | Pinecrest Homes                | sev 4 | ambulance_4 ETA 8 min | opened step 7\nEVT-0006 | fire       | Lakeview Residences            | sev 5 | fire_5 ETA 9 min | opened step 8\nEVT-0007 | crime      | Maple Heights                  | sev 2 | police_2 ETA 2 min | opened step 9\nEVT-0008 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 3 min | opened step 10\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0008\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003\npolice_2        | police     | Maple Heights                  | ON_SCENE → EVT-0007\nambulance_3     | ambulance  | City Central Hospital          | FREE\nambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0006\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Parkside Shopping Center [2 min], Central Crossroads [3 min], Cedar Park Village [2 min], Central Fire Station [5 min], Metro Police HQ [2 min]\nCentral Fire Station (fire_station) → Metro Police HQ [4 min], City Central Hospital [5 min], Maple Heights [5 min], Cedar Park Village [4 min], Riverside Market [8 min]\nMetro Police HQ (police_station) → Central Fire Station [4 min], Maple Heights [2 min], Central Crossroads [2 min], City Central Hospital [2 min]\nMaple Heights (residential) → Central Fire Station [5 min], Metro Police HQ [2 min], Central Crossroads [5 min]\nLakeview Residences (residential) → Riverside Market [2 min], Parkside Shopping Center [3 min]\nPinecrest Homes (residential) → Eastgate Roundabout [5 min], Cedar Park Village [6 min]\nCedar Park Village (residential) → City Central Hospital [2 min], Central Fire Station [4 min], Pinecrest Homes [6 min], Parkside Shopping Center [2 min], Eastgate Roundabout [5 min]\nRiverside Market (commercial) → Central Fire Station [8 min], Lakeview Residences [2 min], Parkside Shopping Center [5 min], Central Crossroads [4 min]\nParkside Shopping Center (commercial) → City Central Hospital [2 min], Lakeview Residences [3 min], Cedar Park Village [2 min], Riverside Market [5 min], Central Crossroads [1 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [5 min], Cedar Park Village [5 min]\nCentral Crossroads (road_junction) → City Central Hospital [3 min], Metro Police HQ [2 min], Maple Heights [5 min], Riverside Market [4 min], Parkside Shopping Center [1 min]\n\n=== DISPATCHER NOTES ===\nStep 9: CALL-0009 → police police_2\nStep 10: CALL-0010 → police police_0\nStep 11: CALL-0011 → Duplicate of EVT-0006\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0013] ===\nSomeone's not breathing at Parkside Shopping Center! A bystander is doing CPR. Please send an ambulance to Park Avenue immediately!\n\n=== ACTIVE EVENTS ===\nEVT-0003 | crime      | Pinecrest Homes                | sev 1 | police_1 ETA 11 min | opened step 3\nEVT-0005 | accident   | Pinecrest Homes                | sev 4 | ambulance_4 ETA 8 min | opened step 7\nEVT-0006 | fire       | Lakeview Residences            | sev 5 | fire_5 ETA 9 min | opened step 8\nEVT-0008 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 3 min | opened step 10\nEVT-0009 | medical    | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 2 min | opened step 12\n\n=== UNIT STATUS ===\npolice_0        | police     | Parkside Shopping Center       | ON_SCENE → EVT-0008\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003\npolice_2        | police     | Maple Heights                  | RETURNING → EVT-0007\nambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0009\nambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0006\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Parkside Shopping Center [2 min], Central Crossroads [3 min], Cedar Park Village [2 min], Central Fire Station [5 min], Metro Police HQ [2 min]\nCentral Fire Station (fire_station) → Metro Police HQ [4 min], City Central Hospital [5 min], Maple Heights [5 min], Cedar Park Village [4 min], Riverside Market [8 min]\nMetro Police HQ (police_station) → Central Fire Station [4 min], Maple Heights [2 min], Central Crossroads [2 min], City Central Hospital [2 min]\nMaple Heights (residential) → Central Fire Station [5 min], Metro Police HQ [2 min], Central Crossroads [5 min]\nLakeview Residences (residential) → Riverside Market [2 min], Parkside Shopping Center [3 min]\nPinecrest Homes (residential) → Eastgate Roundabout [5 min], Cedar Park Village [6 min]\nCedar Park Village (residential) → City Central Hospital [2 min], Central Fire Station [4 min], Pinecrest Homes [6 min], Parkside Shopping Center [2 min], Eastgate Roundabout [5 min]\nRiverside Market (commercial) → Central Fire Station [8 min], Lakeview Residences [2 min], Parkside Shopping Center [5 min], Central Crossroads [4 min]\nParkside Shopping Center (commercial) → City Central Hospital [2 min], Lakeview Residences [3 min], Cedar Park Village [2 min], Riverside Market [5 min], Central Crossroads [1 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [5 min], Cedar Park Village [5 min]\nCentral Crossroads (road_junction) → City Central Hospital [3 min], Metro Police HQ [2 min], Maple Heights [5 min], Riverside Market [4 min], Parkside Shopping Center [1 min]\n\n=== DISPATCHER NOTES ===\nStep 10: CALL-0010 → police police_0\nStep 11: CALL-0011 → Duplicate of EVT-0006\nStep 12: CALL-0012 → ambulance ambulance_3\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 3, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0009\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0014] ===\nSomeone fainted at Parkside Shopping Center. They're breathing okay now but look really pale. We're on Park Avenue.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | crime      | Pinecrest Homes                | sev 1 | police_1 ETA 11 min | opened step 3\nEVT-0005 | accident   | Pinecrest Homes                | sev 4 | ambulance_4 ETA 8 min | opened step 7\nEVT-0006 | fire       | Lakeview Residences            | sev 5 | fire_5 ETA 9 min | opened step 8\nEVT-0008 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 3 min | opened step 10\nEVT-0009 | medical    | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 2 min | opened step 12\n\n=== UNIT STATUS ===\npolice_0        | police     | Parkside Shopping Center       | ON_SCENE → EVT-0008\npolice_1        | police     | Pinecrest Homes                | ON_SCENE → EVT-0003\npolice_2        | police     | Maple Heights                  | RETURNING → EVT-0007\nambulance_3     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0009\nambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0006\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Parkside Shopping Center [2 min], Central Crossroads [3 min], Cedar Park Village [2 min], Central Fire Station [5 min], Metro Police HQ [2 min]\nCentral Fire Station (fire_station) → Metro Police HQ [4 min], City Central Hospital [5 min], Maple Heights [5 min], Cedar Park Village [4 min], Riverside Market [8 min]\nMetro Police HQ (police_station) → Central Fire Station [4 min], Maple Heights [2 min], Central Crossroads [2 min], City Central Hospital [2 min]\nMaple Heights (residential) → Central Fire Station [5 min], Metro Police HQ [2 min], Central Crossroads [5 min]\nLakeview Residences (residential) → Riverside Market [2 min], Parkside Shopping Center [3 min]\nPinecrest Homes (residential) → Eastgate Roundabout [5 min], Cedar Park Village [6 min]\nCedar Park Village (residential) → City Central Hospital [2 min], Central Fire Station [4 min], Pinecrest Homes [6 min], Parkside Shopping Center [2 min], Eastgate Roundabout [5 min]\nRiverside Market (commercial) → Central Fire Station [8 min], Lakeview Residences [2 min], Parkside Shopping Center [5 min], Central Crossroads [4 min]\nParkside Shopping Center (commercial) → City Central Hospital [2 min], Lakeview Residences [3 min], Cedar Park Village [2 min], Riverside Market [5 min], Central Crossroads [1 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [5 min], Cedar Park Village [5 min]\nCentral Crossroads (road_junction) → City Central Hospital [3 min], Metro Police HQ [2 min], Maple Heights [5 min], Riverside Market [4 min], Parkside Shopping Center [1 min]\n\n=== DISPATCHER NOTES ===\nStep 11: CALL-0011 → Duplicate of EVT-0006\nStep 12: CALL-0012 → ambulance ambulance_3\nStep 13: CALL-0013 → Duplicate of EVT-0009\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 3, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0009\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0015] ===\nI'd like to report a shoplifter at Cedar Park Village on Main Street. They already left but I got a good look.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | crime      | Pinecrest Homes                | sev 1 | police_1 ETA 11 min | opened step 3\nEVT-0005 | accident   | Pinecrest Homes                | sev 4 | ambulance_4 ETA 8 min | opened step 7\nEVT-0006 | fire       | Lakeview Residences            | sev 5 | fire_5 ETA 9 min | opened step 8\nEVT-0009 | medical    | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 2 min | opened step 12\n\n=== UNIT STATUS ===\npolice_0        | police     | Parkside Shopping Center       | RETURNING → EVT-0008\npolice_1        | police     | Pinecrest Homes                | ON_SCENE → EVT-0003\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0009\nambulance_4     | ambulance  | Pinecrest Homes                | ON_SCENE → EVT-0005\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0006\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Parkside Shopping Center [2 min], Central Crossroads [3 min], Cedar Park Village [2 min], Central Fire Station [5 min], Metro Police HQ [2 min]\nCentral Fire Station (fire_station) → Metro Police HQ [4 min], City Central Hospital [5 min], Maple Heights [5 min], Cedar Park Village [4 min], Riverside Market [8 min]\nMetro Police HQ (police_station) → Central Fire Station [4 min], Maple Heights [2 min], Central Crossroads [2 min], City Central Hospital [2 min]\nMaple Heights (residential) → Central Fire Station [5 min], Metro Police HQ [2 min], Central Crossroads [5 min]\nLakeview Residences (residential) → Riverside Market [2 min], Parkside Shopping Center [3 min]\nPinecrest Homes (residential) → Eastgate Roundabout [5 min], Cedar Park Village [6 min]\nCedar Park Village (residential) → City Central Hospital [2 min], Central Fire Station [4 min], Pinecrest Homes [6 min], Parkside Shopping Center [2 min], Eastgate Roundabout [5 min]\nRiverside Market (commercial) → Central Fire Station [8 min], Lakeview Residences [2 min], Parkside Shopping Center [5 min], Central Crossroads [4 min]\nParkside Shopping Center (commercial) → City Central Hospital [2 min], Lakeview Residences [3 min], Cedar Park Village [2 min], Riverside Market [5 min], Central Crossroads [1 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [5 min], Cedar Park Village [5 min]\nCentral Crossroads (road_junction) → City Central Hospital [3 min], Metro Police HQ [2 min], Maple Heights [5 min], Riverside Market [4 min], Parkside Shopping Center [1 min]\n\n=== DISPATCHER NOTES ===\nStep 12: CALL-0012 → ambulance ambulance_3\nStep 13: CALL-0013 → Duplicate of EVT-0009\nStep 14: CALL-0014 → Duplicate of EVT-0009\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0001] ===\nYeah there's a small fire in a dumpster near Downtown Mall on Park Road. It's not spreading but it's pretty smoky.\n\n=== ACTIVE EVENTS ===\n(none)\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | FREE\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nfire_4          | fire       | Central Fire Station           | FREE\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]\nCentral Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]\nMaple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]\nLakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]\nRiverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]\nDowntown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]\nEastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]\n\n=== DISPATCHER NOTES ===\n(first call)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0002] ===\nCar accident at First Road and Park Road. One driver looks hurt, holding their neck. Other car's smoking.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | FREE\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]\nCentral Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]\nMaple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]\nLakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]\nRiverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]\nDowntown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]\nEastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → fire fire_4\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0003] ===\nI'd like to report a shoplifter at Downtown Mall on Park Road. They already left but I got a good look.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1\nEVT-0002 | accident   | Maple Heights                  | sev 4 | ambulance_2 ETA 4 min | opened step 2\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | FREE\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]\nCentral Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]\nMaple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]\nLakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]\nRiverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]\nDowntown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]\nEastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → fire fire_4\nStep 2: CALL-0002 → ambulance ambulance_2\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_0\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0004] ===\nCar accident at First Road and Elm Drive. One driver looks hurt, holding their neck. Other car's smoking.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1\nEVT-0002 | accident   | Maple Heights                  | sev 4 | ambulance_2 ETA 4 min | opened step 2\nEVT-0003 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 15 min | opened step 3\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]\nCentral Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]\nMaple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]\nLakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]\nRiverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]\nDowntown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]\nEastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → fire fire_4\nStep 2: CALL-0002 → ambulance ambulance_2\nStep 3: CALL-0003 → police police_0\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 4, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0002\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0005] ===\nOh god, the whole kitchen is on fire at 260 Park Road! My kids are upstairs — please send someone NOW!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1\nEVT-0002 | accident   | Maple Heights                  | sev 4 | ambulance_2 ETA 4 min | opened step 2\nEVT-0003 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 15 min | opened step 3\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]\nCentral Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]\nMaple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]\nLakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]\nRiverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]\nDowntown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]\nEastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]\n\n=== DISPATCHER NOTES ===\nStep 2: CALL-0002 → ambulance ambulance_2\nStep 3: CALL-0003 → police police_0\nStep 4: CALL-0004 → Duplicate of EVT-0002\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 3, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0001\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0006] ===\nThere's been some kind of mass incident at Maple Heights — multiple people down, some not moving. We need everything, First Road entrance.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1\nEVT-0002 | accident   | Maple Heights                  | sev 4 | ambulance_2 ETA 4 min | opened step 2\nEVT-0003 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 15 min | opened step 3\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | Maple Heights                  | ON_SCENE → EVT-0002\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]\nCentral Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]\nMaple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]\nLakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]\nRiverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]\nDowntown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]\nEastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]\n\n=== DISPATCHER NOTES ===\nStep 3: CALL-0003 → police police_0\nStep 4: CALL-0004 → Duplicate of EVT-0002\nStep 5: CALL-0005 → Duplicate of EVT-0001\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0007] ===\nThere's a man having chest pains at 869 Park Road. He's sweating a lot and says his arm feels numb.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1\nEVT-0002 | accident   | Maple Heights                  | sev 4 | ambulance_2 ETA 4 min | opened step 2\nEVT-0003 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 15 min | opened step 3\nEVT-0004 | medical    | Maple Heights                  | sev 3 | ambulance_3 ETA 4 min | opened step 6\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | Maple Heights                  | ON_SCENE → EVT-0002\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]\nCentral Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]\nMaple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]\nLakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]\nRiverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]\nDowntown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]\nEastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]\n\n=== DISPATCHER NOTES ===\nStep 4: CALL-0004 → Duplicate of EVT-0002\nStep 5: CALL-0005 → Duplicate of EVT-0001\nStep 6: CALL-0006 → ambulance ambulance_3\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"ambulance_3\", \"from_event_id\": \"EVT-0004\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0008] ===\nSomeone fainted at Downtown Mall. They're breathing okay now but look really pale. We're on Park Road.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1\nEVT-0003 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 15 min | opened step 3\nEVT-0004 | medical    | Maple Heights                  | sev 3 | UNASSIGNED | opened step 6\nEVT-0005 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 17 min | opened step 7\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | Maple Heights                  | RETURNING → EVT-0002\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]\nCentral Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]\nMaple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]\nLakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]\nRiverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]\nDowntown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]\nEastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]\n\n=== DISPATCHER NOTES ===\nStep 5: CALL-0005 → Duplicate of EVT-0001\nStep 6: CALL-0006 → ambulance ambulance_3\nStep 7: CALL-0007 → ambulance ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 5, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0005\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0009] ===\nThere's a break-in happening right now at 804 First Road. I can see someone climbing through a window from across the street.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1\nEVT-0003 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 15 min | opened step 3\nEVT-0004 | medical    | Maple Heights                  | sev 3 | UNASSIGNED | opened step 6\nEVT-0005 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 17 min | opened step 7\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | Maple Heights                  | RETURNING → EVT-0002\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]\nCentral Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]\nMaple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]\nLakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]\nRiverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]\nDowntown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]\nEastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]\n\n=== DISPATCHER NOTES ===\nStep 6: CALL-0006 → ambulance ambulance_3\nStep 7: CALL-0007 → ambulance ?\nStep 8: CALL-0008 → Duplicate of EVT-0005\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_1\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0010] ===\nThere's been some kind of mass incident at Elmwood Terrace — multiple people down, some not moving. We need everything, Lake Drive entrance.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1\nEVT-0003 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 15 min | opened step 3\nEVT-0004 | medical    | Maple Heights                  | sev 3 | UNASSIGNED | opened step 6\nEVT-0005 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 17 min | opened step 7\nEVT-0006 | crime      | Maple Heights                  | sev 3 | police_1 ETA 2 min | opened step 9\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\npolice_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0006\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]\nCentral Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]\nMaple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]\nLakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]\nRiverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]\nDowntown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]\nEastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]\n\n=== DISPATCHER NOTES ===\nStep 7: CALL-0007 → ambulance ?\nStep 8: CALL-0008 → Duplicate of EVT-0005\nStep 9: CALL-0009 → police police_1\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0011] ===\nBuilding's on fire on Park Road near Downtown Mall! People are yelling from the windows, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1\nEVT-0003 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 15 min | opened step 3\nEVT-0005 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 17 min | opened step 7\nEVT-0006 | crime      | Maple Heights                  | sev 3 | police_1 ETA 2 min | opened step 9\nEVT-0007 | medical    | Elmwood Terrace                | sev 5 | ambulance_2 ETA 3 min | opened step 10\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\npolice_1        | police     | Maple Heights                  | ON_SCENE → EVT-0006\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0007\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]\nCentral Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]\nMaple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]\nLakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]\nRiverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]\nDowntown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]\nEastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]\n\n=== DISPATCHER NOTES ===\nStep 8: CALL-0008 → Duplicate of EVT-0005\nStep 9: CALL-0009 → police police_1\nStep 10: CALL-0010 → ambulance ambulance_2\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0012] ===\nMy husband just collapsed and he won't wake up! He's breathing weird. We're at 389 Park Drive, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1\nEVT-0003 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 15 min | opened step 3\nEVT-0005 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 17 min | opened step 7\nEVT-0006 | crime      | Maple Heights                  | sev 3 | police_1 ETA 2 min | opened step 9\nEVT-0007 | medical    | Elmwood Terrace                | sev 5 | ambulance_2 ETA 3 min | opened step 10\nEVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 16 min | opened step 11\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\npolice_1        | police     | Maple Heights                  | ON_SCENE → EVT-0006\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0007\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0008\nfire_6          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]\nCentral Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]\nMaple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]\nLakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]\nRiverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]\nDowntown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]\nEastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]\n\n=== DISPATCHER NOTES ===\nStep 9: CALL-0009 → police police_1\nStep 10: CALL-0010 → ambulance ambulance_2\nStep 11: CALL-0011 → fire fire_5\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0013] ===\nActive shooter at Maple Heights! Multiple shots fired, people running everywhere. Send everyone NOW!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1\nEVT-0003 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 15 min | opened step 3\nEVT-0005 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 17 min | opened step 7\nEVT-0007 | medical    | Elmwood Terrace                | sev 5 | ambulance_2 ETA 3 min | opened step 10\nEVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 16 min | opened step 11\nEVT-0009 | medical    | Lakeview Residences            | sev 2 | HELD → ambulance_2 | opened step 12\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\npolice_1        | police     | Maple Heights                  | RETURNING → EVT-0006\nambulance_2     | ambulance  | Elmwood Terrace                | ON_SCENE → EVT-0007\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0008\nfire_6          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]\nCentral Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]\nMaple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]\nLakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]\nRiverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]\nDowntown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]\nEastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]\n\n=== DISPATCHER NOTES ===\nStep 10: CALL-0010 → ambulance ambulance_2\nStep 11: CALL-0011 → fire fire_5\nStep 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_2)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"police_0\", \"from_event_id\": \"EVT-0003\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0014] ===\nThere's a break-in happening right now at 726 First Road. I can see someone climbing through a window from across the street.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1\nEVT-0005 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 17 min | opened step 7\nEVT-0007 | medical    | Elmwood Terrace                | sev 5 | ambulance_2 ETA 3 min | opened step 10\nEVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 16 min | opened step 11\nEVT-0009 | medical    | Lakeview Residences            | sev 2 | HELD → ambulance_2 | opened step 12\nEVT-0010 | crime      | Maple Heights                  | sev 5 | police_0 ETA 2 min | opened step 13\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0010\npolice_1        | police     | Maple Heights                  | RETURNING → EVT-0006\nambulance_2     | ambulance  | Elmwood Terrace                | ON_SCENE → EVT-0007\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0008\nfire_6          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]\nCentral Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]\nMaple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]\nLakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]\nRiverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]\nDowntown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]\nEastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]\n\n=== DISPATCHER NOTES ===\nStep 11: CALL-0011 → fire fire_5\nStep 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_2)\nStep 13: CALL-0013 → police ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 5, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0010\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0015] ===\nSomeone's not breathing at Elmwood Terrace! A bystander is doing CPR. Please send an ambulance to Lake Drive immediately!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1\nEVT-0005 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 17 min | opened step 7\nEVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 16 min | opened step 11\nEVT-0009 | medical    | Lakeview Residences            | sev 2 | HELD → ambulance_2 | opened step 12\nEVT-0010 | crime      | Maple Heights                  | sev 5 | police_0 ETA 2 min | opened step 13\n\n=== UNIT STATUS ===\npolice_0        | police     | Maple Heights                  | ON_SCENE → EVT-0010\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | Elmwood Terrace                | RETURNING → EVT-0007\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0008\nfire_6          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]\nCentral Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]\nMaple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]\nLakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]\nRiverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]\nDowntown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]\nEastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]\n\n=== DISPATCHER NOTES ===\nStep 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_2)\nStep 13: CALL-0013 → police ?\nStep 14: CALL-0014 → Duplicate of EVT-0010\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0016] ===\nMy husband just collapsed and he won't wake up! He's breathing weird. We're at 829 Park Drive, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1\nEVT-0005 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 17 min | opened step 7\nEVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 16 min | opened step 11\nEVT-0009 | medical    | Lakeview Residences            | sev 2 | HELD → ambulance_2 | opened step 12\nEVT-0010 | crime      | Maple Heights                  | sev 5 | police_0 ETA 2 min | opened step 13\nEVT-0011 | medical    | Elmwood Terrace                | sev 5 | HELD → ambulance_2 | opened step 15\n\n=== UNIT STATUS ===\npolice_0        | police     | Maple Heights                  | ON_SCENE → EVT-0010\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | Elmwood Terrace                | RETURNING → EVT-0007\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0008\nfire_6          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]\nCentral Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]\nMaple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]\nLakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]\nRiverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]\nDowntown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]\nEastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]\n\n=== DISPATCHER NOTES ===\nStep 13: CALL-0013 → police ?\nStep 14: CALL-0014 → Duplicate of EVT-0010\nStep 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_2)\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0017] ===\nHello, my neighbor fell and hurt her ankle at 697 Park Drive. She's conscious and talking but can't walk.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1\nEVT-0005 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 17 min | opened step 7\nEVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 16 min | opened step 11\nEVT-0009 | medical    | Lakeview Residences            | sev 2 | ambulance_2 ETA 9 min | opened step 12\nEVT-0011 | medical    | Elmwood Terrace                | sev 5 | HELD → ambulance_2 | opened step 15\nEVT-0012 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_2 | opened step 16\n\n=== UNIT STATUS ===\npolice_0        | police     | Maple Heights                  | RETURNING → EVT-0010\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005\nfire_4          | fire       | Downtown Mall                  | ON_SCENE → EVT-0001\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0008\nfire_6          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]\nCentral Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]\nMaple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]\nLakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]\nRiverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]\nDowntown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]\nEastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]\n\n=== DISPATCHER NOTES ===\nStep 14: CALL-0014 → Duplicate of EVT-0010\nStep 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_2)\nStep 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_2)\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 2, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0009\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0018] ===\nOh god, the whole kitchen is on fire at 275 Maple Avenue! My kids are upstairs — please send someone NOW!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1\nEVT-0005 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 17 min | opened step 7\nEVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 16 min | opened step 11\nEVT-0009 | medical    | Lakeview Residences            | sev 2 | ambulance_2 ETA 9 min | opened step 12\nEVT-0011 | medical    | Elmwood Terrace                | sev 5 | HELD → ambulance_2 | opened step 15\nEVT-0012 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_2 | opened step 16\n\n=== UNIT STATUS ===\npolice_0        | police     | Maple Heights                  | RETURNING → EVT-0010\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005\nfire_4          | fire       | Downtown Mall                  | ON_SCENE → EVT-0001\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0008\nfire_6          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]\nCentral Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]\nMaple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]\nLakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]\nRiverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]\nDowntown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]\nEastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]\n\n=== DISPATCHER NOTES ===\nStep 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_2)\nStep 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_2)\nStep 17: CALL-0017 → Duplicate of EVT-0009\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_6\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0019] ===\nThere's a massive fire — the whole block near Riverside Market is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!\n\n=== ACTIVE EVENTS ===\nEVT-0005 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 17 min | opened step 7\nEVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 16 min | opened step 11\nEVT-0009 | medical    | Lakeview Residences            | sev 2 | ambulance_2 ETA 9 min | opened step 12\nEVT-0011 | medical    | Elmwood Terrace                | sev 5 | HELD → ambulance_2 | opened step 15\nEVT-0012 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_2 | opened step 16\nEVT-0013 | fire       | Riverside Market               | sev 1 | fire_6 ETA 9 min | opened step 18\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | FREE\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005\nfire_4          | fire       | Downtown Mall                  | RETURNING → EVT-0001\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0008\nfire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0013\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]\nCentral Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]\nMaple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]\nLakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]\nRiverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]\nDowntown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]\nEastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]\n\n=== DISPATCHER NOTES ===\nStep 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_2)\nStep 17: CALL-0017 → Duplicate of EVT-0009\nStep 18: CALL-0018 → fire fire_6\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"fire_6\", \"from_event_id\": \"EVT-0013\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0020] ===\nA cyclist got hit by a car near Downtown Mall. They're on the ground, conscious but bleeding from the head.\n\n=== ACTIVE EVENTS ===\nEVT-0005 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 17 min | opened step 7\nEVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 16 min | opened step 11\nEVT-0009 | medical    | Lakeview Residences            | sev 2 | ambulance_2 ETA 9 min | opened step 12\nEVT-0011 | medical    | Elmwood Terrace                | sev 5 | HELD → ambulance_2 | opened step 15\nEVT-0012 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_2 | opened step 16\nEVT-0013 | fire       | Riverside Market               | sev 1 | UNASSIGNED | opened step 18\nEVT-0014 | fire       | Riverside Market               | sev 4 | fire_6 ETA 9 min | opened step 19\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | FREE\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005\nfire_4          | fire       | Downtown Mall                  | RETURNING → EVT-0001\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0008\nfire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0014\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]\nCentral Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]\nMaple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]\nLakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]\nRiverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]\nDowntown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]\nEastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]\n\n=== DISPATCHER NOTES ===\nStep 17: CALL-0017 → Duplicate of EVT-0009\nStep 18: CALL-0018 → fire fire_6\nStep 19: CALL-0019 → fire ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0001] ===\nSomeone fainted at Lakeview Residences. They're breathing okay now but look really pale. We're on Oak Street.\n\n=== ACTIVE EVENTS ===\n(none)\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nfire_4          | fire       | Engine House No. 1             | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Metro Police HQ [1 min], Lakeview Residences [1 min], Riverside Market [9 min], Engine House No. 1 [6 min], Oak Avenue Shops [5 min]\nEngine House No. 1 (fire_station) → Metro Police HQ [5 min], St. Mary's Medical Center [6 min], Riverside Market [8 min]\nMetro Police HQ (police_station) → St. Mary's Medical Center [1 min], Engine House No. 1 [5 min], Lakeview Residences [2 min], Oak Avenue Shops [5 min], Elmwood Terrace [7 min], Pinecrest Homes [13 min], Willow Creek Homes [13 min], Riverside Market [10 min]\nElmwood Terrace (residential) → Oak Avenue Shops [3 min], Riverside Market [4 min], Willow Creek Homes [5 min], Metro Police HQ [7 min], Pinecrest Homes [8 min], Northside Junction [6 min]\nLakeview Residences (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [2 min], Oak Avenue Shops [4 min], Willow Creek Homes [11 min]\nPinecrest Homes (residential) → Willow Creek Homes [5 min], Riverside Market [4 min], Elmwood Terrace [8 min], Oak Avenue Shops [12 min], Metro Police HQ [13 min]\nWillow Creek Homes (residential) → Elmwood Terrace [5 min], Lakeview Residences [11 min], Pinecrest Homes [5 min], Riverside Market [2 min], Metro Police HQ [13 min]\nRiverside Market (commercial) → St. Mary's Medical Center [9 min], Engine House No. 1 [8 min], Elmwood Terrace [4 min], Pinecrest Homes [4 min], Willow Creek Homes [2 min], Metro Police HQ [10 min], Northside Junction [10 min]\nOak Avenue Shops (commercial) → Metro Police HQ [5 min], Elmwood Terrace [3 min], Lakeview Residences [4 min], Pinecrest Homes [12 min], St. Mary's Medical Center [5 min], Northside Junction [5 min]\nNorthside Junction (road_junction) → Oak Avenue Shops [5 min], Elmwood Terrace [6 min], Riverside Market [10 min]\n\n=== DISPATCHER NOTES ===\n(first call)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0002] ===\nI just got mugged near Oak Avenue Shops! The guy ran towards Oak Street. He had a knife.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 1 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Lakeview Residences            | ON_SCENE → EVT-0001\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nfire_4          | fire       | Engine House No. 1             | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Metro Police HQ [1 min], Lakeview Residences [1 min], Riverside Market [9 min], Engine House No. 1 [6 min], Oak Avenue Shops [5 min]\nEngine House No. 1 (fire_station) → Metro Police HQ [5 min], St. Mary's Medical Center [6 min], Riverside Market [8 min]\nMetro Police HQ (police_station) → St. Mary's Medical Center [1 min], Engine House No. 1 [5 min], Lakeview Residences [2 min], Oak Avenue Shops [5 min], Elmwood Terrace [7 min], Pinecrest Homes [13 min], Willow Creek Homes [13 min], Riverside Market [10 min]\nElmwood Terrace (residential) → Oak Avenue Shops [3 min], Riverside Market [4 min], Willow Creek Homes [5 min], Metro Police HQ [7 min], Pinecrest Homes [8 min], Northside Junction [6 min]\nLakeview Residences (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [2 min], Oak Avenue Shops [4 min], Willow Creek Homes [11 min]\nPinecrest Homes (residential) → Willow Creek Homes [5 min], Riverside Market [4 min], Elmwood Terrace [8 min], Oak Avenue Shops [12 min], Metro Police HQ [13 min]\nWillow Creek Homes (residential) → Elmwood Terrace [5 min], Lakeview Residences [11 min], Pinecrest Homes [5 min], Riverside Market [2 min], Metro Police HQ [13 min]\nRiverside Market (commercial) → St. Mary's Medical Center [9 min], Engine House No. 1 [8 min], Elmwood Terrace [4 min], Pinecrest Homes [4 min], Willow Creek Homes [2 min], Metro Police HQ [10 min], Northside Junction [10 min]\nOak Avenue Shops (commercial) → Metro Police HQ [5 min], Elmwood Terrace [3 min], Lakeview Residences [4 min], Pinecrest Homes [12 min], St. Mary's Medical Center [5 min], Northside Junction [5 min]\nNorthside Junction (road_junction) → Oak Avenue Shops [5 min], Elmwood Terrace [6 min], Riverside Market [10 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_2\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_0\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0003] ===\nThere's a massive fire — the whole block near Riverside Market is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 1 min | opened step 1\nEVT-0002 | crime      | Oak Avenue Shops               | sev 3 | police_0 ETA 5 min | opened step 2\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Lakeview Residences            | ON_SCENE → EVT-0001\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nfire_4          | fire       | Engine House No. 1             | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Metro Police HQ [1 min], Lakeview Residences [1 min], Riverside Market [9 min], Engine House No. 1 [6 min], Oak Avenue Shops [5 min]\nEngine House No. 1 (fire_station) → Metro Police HQ [5 min], St. Mary's Medical Center [6 min], Riverside Market [8 min]\nMetro Police HQ (police_station) → St. Mary's Medical Center [1 min], Engine House No. 1 [5 min], Lakeview Residences [2 min], Oak Avenue Shops [5 min], Elmwood Terrace [7 min], Pinecrest Homes [13 min], Willow Creek Homes [13 min], Riverside Market [10 min]\nElmwood Terrace (residential) → Oak Avenue Shops [3 min], Riverside Market [4 min], Willow Creek Homes [5 min], Metro Police HQ [7 min], Pinecrest Homes [8 min], Northside Junction [6 min]\nLakeview Residences (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [2 min], Oak Avenue Shops [4 min], Willow Creek Homes [11 min]\nPinecrest Homes (residential) → Willow Creek Homes [5 min], Riverside Market [4 min], Elmwood Terrace [8 min], Oak Avenue Shops [12 min], Metro Police HQ [13 min]\nWillow Creek Homes (residential) → Elmwood Terrace [5 min], Lakeview Residences [11 min], Pinecrest Homes [5 min], Riverside Market [2 min], Metro Police HQ [13 min]\nRiverside Market (commercial) → St. Mary's Medical Center [9 min], Engine House No. 1 [8 min], Elmwood Terrace [4 min], Pinecrest Homes [4 min], Willow Creek Homes [2 min], Metro Police HQ [10 min], Northside Junction [10 min]\nOak Avenue Shops (commercial) → Metro Police HQ [5 min], Elmwood Terrace [3 min], Lakeview Residences [4 min], Pinecrest Homes [12 min], St. Mary's Medical Center [5 min], Northside Junction [5 min]\nNorthside Junction (road_junction) → Oak Avenue Shops [5 min], Elmwood Terrace [6 min], Riverside Market [10 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_2\nStep 2: CALL-0002 → police police_0\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0004] ===\nA cyclist got hit by a car near Elmwood Terrace. They're on the ground, conscious but bleeding from the head.\n\n=== ACTIVE EVENTS ===\nEVT-0002 | crime      | Oak Avenue Shops               | sev 3 | police_0 ETA 5 min | opened step 2\nEVT-0003 | fire       | Riverside Market               | sev 4 | fire_4 ETA 8 min | opened step 3\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Lakeview Residences            | RETURNING → EVT-0001\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nfire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Metro Police HQ [1 min], Lakeview Residences [1 min], Riverside Market [9 min], Engine House No. 1 [6 min], Oak Avenue Shops [5 min]\nEngine House No. 1 (fire_station) → Metro Police HQ [5 min], St. Mary's Medical Center [6 min], Riverside Market [8 min]\nMetro Police HQ (police_station) → St. Mary's Medical Center [1 min], Engine House No. 1 [5 min], Lakeview Residences [2 min], Oak Avenue Shops [5 min], Elmwood Terrace [7 min], Pinecrest Homes [13 min], Willow Creek Homes [13 min], Riverside Market [10 min]\nElmwood Terrace (residential) → Oak Avenue Shops [3 min], Riverside Market [4 min], Willow Creek Homes [5 min], Metro Police HQ [7 min], Pinecrest Homes [8 min], Northside Junction [6 min]\nLakeview Residences (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [2 min], Oak Avenue Shops [4 min], Willow Creek Homes [11 min]\nPinecrest Homes (residential) → Willow Creek Homes [5 min], Riverside Market [4 min], Elmwood Terrace [8 min], Oak Avenue Shops [12 min], Metro Police HQ [13 min]\nWillow Creek Homes (residential) → Elmwood Terrace [5 min], Lakeview Residences [11 min], Pinecrest Homes [5 min], Riverside Market [2 min], Metro Police HQ [13 min]\nRiverside Market (commercial) → St. Mary's Medical Center [9 min], Engine House No. 1 [8 min], Elmwood Terrace [4 min], Pinecrest Homes [4 min], Willow Creek Homes [2 min], Metro Police HQ [10 min], Northside Junction [10 min]\nOak Avenue Shops (commercial) → Metro Police HQ [5 min], Elmwood Terrace [3 min], Lakeview Residences [4 min], Pinecrest Homes [12 min], St. Mary's Medical Center [5 min], Northside Junction [5 min]\nNorthside Junction (road_junction) → Oak Avenue Shops [5 min], Elmwood Terrace [6 min], Riverside Market [10 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_2\nStep 2: CALL-0002 → police police_0\nStep 3: CALL-0003 → fire fire_4\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0005] ===\nOh god, the whole kitchen is on fire at 292 Oak Street! My kids are upstairs — please send someone NOW!\n\n=== ACTIVE EVENTS ===\nEVT-0002 | crime      | Oak Avenue Shops               | sev 3 | police_0 ETA 5 min | opened step 2\nEVT-0003 | fire       | Riverside Market               | sev 4 | fire_4 ETA 8 min | opened step 3\nEVT-0004 | accident   | Elmwood Terrace                | sev 2 | ambulance_3 ETA 7 min | opened step 4\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Lakeview Residences            | RETURNING → EVT-0001\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Metro Police HQ [1 min], Lakeview Residences [1 min], Riverside Market [9 min], Engine House No. 1 [6 min], Oak Avenue Shops [5 min]\nEngine House No. 1 (fire_station) → Metro Police HQ [5 min], St. Mary's Medical Center [6 min], Riverside Market [8 min]\nMetro Police HQ (police_station) → St. Mary's Medical Center [1 min], Engine House No. 1 [5 min], Lakeview Residences [2 min], Oak Avenue Shops [5 min], Elmwood Terrace [7 min], Pinecrest Homes [13 min], Willow Creek Homes [13 min], Riverside Market [10 min]\nElmwood Terrace (residential) → Oak Avenue Shops [3 min], Riverside Market [4 min], Willow Creek Homes [5 min], Metro Police HQ [7 min], Pinecrest Homes [8 min], Northside Junction [6 min]\nLakeview Residences (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [2 min], Oak Avenue Shops [4 min], Willow Creek Homes [11 min]\nPinecrest Homes (residential) → Willow Creek Homes [5 min], Riverside Market [4 min], Elmwood Terrace [8 min], Oak Avenue Shops [12 min], Metro Police HQ [13 min]\nWillow Creek Homes (residential) → Elmwood Terrace [5 min], Lakeview Residences [11 min], Pinecrest Homes [5 min], Riverside Market [2 min], Metro Police HQ [13 min]\nRiverside Market (commercial) → St. Mary's Medical Center [9 min], Engine House No. 1 [8 min], Elmwood Terrace [4 min], Pinecrest Homes [4 min], Willow Creek Homes [2 min], Metro Police HQ [10 min], Northside Junction [10 min]\nOak Avenue Shops (commercial) → Metro Police HQ [5 min], Elmwood Terrace [3 min], Lakeview Residences [4 min], Pinecrest Homes [12 min], St. Mary's Medical Center [5 min], Northside Junction [5 min]\nNorthside Junction (road_junction) → Oak Avenue Shops [5 min], Elmwood Terrace [6 min], Riverside Market [10 min]\n\n=== DISPATCHER NOTES ===\nStep 2: CALL-0002 → police police_0\nStep 3: CALL-0003 → fire fire_4\nStep 4: CALL-0004 → ambulance ambulance_3\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0006] ===\nBuilding's on fire on Oak Street near Lakeview Residences! People are yelling from the windows, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0002 | crime      | Oak Avenue Shops               | sev 3 | police_0 ETA 5 min | opened step 2\nEVT-0003 | fire       | Riverside Market               | sev 4 | fire_4 ETA 8 min | opened step 3\nEVT-0004 | accident   | Elmwood Terrace                | sev 2 | ambulance_3 ETA 7 min | opened step 4\nEVT-0005 | fire       | Lakeview Residences            | sev 3 | fire_5 ETA 7 min | opened step 5\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Metro Police HQ [1 min], Lakeview Residences [1 min], Riverside Market [9 min], Engine House No. 1 [6 min], Oak Avenue Shops [5 min]\nEngine House No. 1 (fire_station) → Metro Police HQ [5 min], St. Mary's Medical Center [6 min], Riverside Market [8 min]\nMetro Police HQ (police_station) → St. Mary's Medical Center [1 min], Engine House No. 1 [5 min], Lakeview Residences [2 min], Oak Avenue Shops [5 min], Elmwood Terrace [7 min], Pinecrest Homes [13 min], Willow Creek Homes [13 min], Riverside Market [10 min]\nElmwood Terrace (residential) → Oak Avenue Shops [3 min], Riverside Market [4 min], Willow Creek Homes [5 min], Metro Police HQ [7 min], Pinecrest Homes [8 min], Northside Junction [6 min]\nLakeview Residences (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [2 min], Oak Avenue Shops [4 min], Willow Creek Homes [11 min]\nPinecrest Homes (residential) → Willow Creek Homes [5 min], Riverside Market [4 min], Elmwood Terrace [8 min], Oak Avenue Shops [12 min], Metro Police HQ [13 min]\nWillow Creek Homes (residential) → Elmwood Terrace [5 min], Lakeview Residences [11 min], Pinecrest Homes [5 min], Riverside Market [2 min], Metro Police HQ [13 min]\nRiverside Market (commercial) → St. Mary's Medical Center [9 min], Engine House No. 1 [8 min], Elmwood Terrace [4 min], Pinecrest Homes [4 min], Willow Creek Homes [2 min], Metro Police HQ [10 min], Northside Junction [10 min]\nOak Avenue Shops (commercial) → Metro Police HQ [5 min], Elmwood Terrace [3 min], Lakeview Residences [4 min], Pinecrest Homes [12 min], St. Mary's Medical Center [5 min], Northside Junction [5 min]\nNorthside Junction (road_junction) → Oak Avenue Shops [5 min], Elmwood Terrace [6 min], Riverside Market [10 min]\n\n=== DISPATCHER NOTES ===\nStep 3: CALL-0003 → fire fire_4\nStep 4: CALL-0004 → ambulance ambulance_3\nStep 5: CALL-0005 → fire fire_5\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_6\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0007] ===\nBuilding's on fire on Third Street near Willow Creek Homes! People are yelling from the windows, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0002 | crime      | Oak Avenue Shops               | sev 3 | police_0 ETA 5 min | opened step 2\nEVT-0003 | fire       | Riverside Market               | sev 4 | fire_4 ETA 8 min | opened step 3\nEVT-0004 | accident   | Elmwood Terrace                | sev 2 | ambulance_3 ETA 7 min | opened step 4\nEVT-0005 | fire       | Lakeview Residences            | sev 3 | fire_5 ETA 7 min | opened step 5\nEVT-0006 | fire       | Lakeview Residences            | sev 2 | fire_6 ETA 7 min | opened step 6\n\n=== UNIT STATUS ===\npolice_0        | police     | Oak Avenue Shops               | ON_SCENE → EVT-0002\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Metro Police HQ [1 min], Lakeview Residences [1 min], Riverside Market [9 min], Engine House No. 1 [6 min], Oak Avenue Shops [5 min]\nEngine House No. 1 (fire_station) → Metro Police HQ [5 min], St. Mary's Medical Center [6 min], Riverside Market [8 min]\nMetro Police HQ (police_station) → St. Mary's Medical Center [1 min], Engine House No. 1 [5 min], Lakeview Residences [2 min], Oak Avenue Shops [5 min], Elmwood Terrace [7 min], Pinecrest Homes [13 min], Willow Creek Homes [13 min], Riverside Market [10 min]\nElmwood Terrace (residential) → Oak Avenue Shops [3 min], Riverside Market [4 min], Willow Creek Homes [5 min], Metro Police HQ [7 min], Pinecrest Homes [8 min], Northside Junction [6 min]\nLakeview Residences (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [2 min], Oak Avenue Shops [4 min], Willow Creek Homes [11 min]\nPinecrest Homes (residential) → Willow Creek Homes [5 min], Riverside Market [4 min], Elmwood Terrace [8 min], Oak Avenue Shops [12 min], Metro Police HQ [13 min]\nWillow Creek Homes (residential) → Elmwood Terrace [5 min], Lakeview Residences [11 min], Pinecrest Homes [5 min], Riverside Market [2 min], Metro Police HQ [13 min]\nRiverside Market (commercial) → St. Mary's Medical Center [9 min], Engine House No. 1 [8 min], Elmwood Terrace [4 min], Pinecrest Homes [4 min], Willow Creek Homes [2 min], Metro Police HQ [10 min], Northside Junction [10 min]\nOak Avenue Shops (commercial) → Metro Police HQ [5 min], Elmwood Terrace [3 min], Lakeview Residences [4 min], Pinecrest Homes [12 min], St. Mary's Medical Center [5 min], Northside Junction [5 min]\nNorthside Junction (road_junction) → Oak Avenue Shops [5 min], Elmwood Terrace [6 min], Riverside Market [10 min]\n\n=== DISPATCHER NOTES ===\nStep 4: CALL-0004 → ambulance ambulance_3\nStep 5: CALL-0005 → fire fire_5\nStep 6: CALL-0006 → fire fire_6\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0008] ===\nBad crash on Elm Street! Car flipped over near Elmwood Terrace. Driver's trapped inside, not responding!\n\n=== ACTIVE EVENTS ===\nEVT-0002 | crime      | Oak Avenue Shops               | sev 3 | police_0 ETA 5 min | opened step 2\nEVT-0003 | fire       | Riverside Market               | sev 4 | fire_4 ETA 8 min | opened step 3\nEVT-0004 | accident   | Elmwood Terrace                | sev 2 | ambulance_3 ETA 7 min | opened step 4\nEVT-0005 | fire       | Lakeview Residences            | sev 3 | fire_5 ETA 7 min | opened step 5\nEVT-0006 | fire       | Lakeview Residences            | sev 2 | fire_6 ETA 7 min | opened step 6\nEVT-0007 | fire       | Willow Creek Homes             | sev 1 | HELD → fire_4 | opened step 7\n\n=== UNIT STATUS ===\npolice_0        | police     | Oak Avenue Shops               | ON_SCENE → EVT-0002\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Metro Police HQ [1 min], Lakeview Residences [1 min], Riverside Market [9 min], Engine House No. 1 [6 min], Oak Avenue Shops [5 min]\nEngine House No. 1 (fire_station) → Metro Police HQ [5 min], St. Mary's Medical Center [6 min], Riverside Market [8 min]\nMetro Police HQ (police_station) → St. Mary's Medical Center [1 min], Engine House No. 1 [5 min], Lakeview Residences [2 min], Oak Avenue Shops [5 min], Elmwood Terrace [7 min], Pinecrest Homes [13 min], Willow Creek Homes [13 min], Riverside Market [10 min]\nElmwood Terrace (residential) → Oak Avenue Shops [3 min], Riverside Market [4 min], Willow Creek Homes [5 min], Metro Police HQ [7 min], Pinecrest Homes [8 min], Northside Junction [6 min]\nLakeview Residences (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [2 min], Oak Avenue Shops [4 min], Willow Creek Homes [11 min]\nPinecrest Homes (residential) → Willow Creek Homes [5 min], Riverside Market [4 min], Elmwood Terrace [8 min], Oak Avenue Shops [12 min], Metro Police HQ [13 min]\nWillow Creek Homes (residential) → Elmwood Terrace [5 min], Lakeview Residences [11 min], Pinecrest Homes [5 min], Riverside Market [2 min], Metro Police HQ [13 min]\nRiverside Market (commercial) → St. Mary's Medical Center [9 min], Engine House No. 1 [8 min], Elmwood Terrace [4 min], Pinecrest Homes [4 min], Willow Creek Homes [2 min], Metro Police HQ [10 min], Northside Junction [10 min]\nOak Avenue Shops (commercial) → Metro Police HQ [5 min], Elmwood Terrace [3 min], Lakeview Residences [4 min], Pinecrest Homes [12 min], St. Mary's Medical Center [5 min], Northside Junction [5 min]\nNorthside Junction (road_junction) → Oak Avenue Shops [5 min], Elmwood Terrace [6 min], Riverside Market [10 min]\n\n=== DISPATCHER NOTES ===\nStep 5: CALL-0005 → fire fire_5\nStep 6: CALL-0006 → fire fire_6\nStep 7: CALL-0007 → HOLD (fire, waiting for fire_4)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0009] ===\nI think I heard gunshots near 864 Third Street! People are running. I'm hiding inside Willow Creek Homes, please send help!\n\n=== ACTIVE EVENTS ===\nEVT-0003 | fire       | Riverside Market               | sev 4 | fire_4 ETA 8 min | opened step 3\nEVT-0004 | accident   | Elmwood Terrace                | sev 2 | ambulance_3 ETA 7 min | opened step 4\nEVT-0005 | fire       | Lakeview Residences            | sev 3 | fire_5 ETA 7 min | opened step 5\nEVT-0006 | fire       | Lakeview Residences            | sev 2 | fire_6 ETA 7 min | opened step 6\nEVT-0007 | fire       | Willow Creek Homes             | sev 1 | HELD → fire_4 | opened step 7\nEVT-0008 | accident   | Elmwood Terrace                | sev 3 | ambulance_2 ETA 7 min | opened step 8\n\n=== UNIT STATUS ===\npolice_0        | police     | Oak Avenue Shops               | RETURNING → EVT-0002\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0008\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Metro Police HQ [1 min], Lakeview Residences [1 min], Riverside Market [9 min], Engine House No. 1 [6 min], Oak Avenue Shops [5 min]\nEngine House No. 1 (fire_station) → Metro Police HQ [5 min], St. Mary's Medical Center [6 min], Riverside Market [8 min]\nMetro Police HQ (police_station) → St. Mary's Medical Center [1 min], Engine House No. 1 [5 min], Lakeview Residences [2 min], Oak Avenue Shops [5 min], Elmwood Terrace [7 min], Pinecrest Homes [13 min], Willow Creek Homes [13 min], Riverside Market [10 min]\nElmwood Terrace (residential) → Oak Avenue Shops [3 min], Riverside Market [4 min], Willow Creek Homes [5 min], Metro Police HQ [7 min], Pinecrest Homes [8 min], Northside Junction [6 min]\nLakeview Residences (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [2 min], Oak Avenue Shops [4 min], Willow Creek Homes [11 min]\nPinecrest Homes (residential) → Willow Creek Homes [5 min], Riverside Market [4 min], Elmwood Terrace [8 min], Oak Avenue Shops [12 min], Metro Police HQ [13 min]\nWillow Creek Homes (residential) → Elmwood Terrace [5 min], Lakeview Residences [11 min], Pinecrest Homes [5 min], Riverside Market [2 min], Metro Police HQ [13 min]\nRiverside Market (commercial) → St. Mary's Medical Center [9 min], Engine House No. 1 [8 min], Elmwood Terrace [4 min], Pinecrest Homes [4 min], Willow Creek Homes [2 min], Metro Police HQ [10 min], Northside Junction [10 min]\nOak Avenue Shops (commercial) → Metro Police HQ [5 min], Elmwood Terrace [3 min], Lakeview Residences [4 min], Pinecrest Homes [12 min], St. Mary's Medical Center [5 min], Northside Junction [5 min]\nNorthside Junction (road_junction) → Oak Avenue Shops [5 min], Elmwood Terrace [6 min], Riverside Market [10 min]\n\n=== DISPATCHER NOTES ===\nStep 6: CALL-0006 → fire fire_6\nStep 7: CALL-0007 → HOLD (fire, waiting for fire_4)\nStep 8: CALL-0008 → ambulance ambulance_2\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_1\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0010] ===\nThere's a fight outside Willow Creek Homes on Third Street. Looks like 3-4 people involved, getting pretty violent.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | fire       | Riverside Market               | sev 4 | fire_4 ETA 8 min | opened step 3\nEVT-0004 | accident   | Elmwood Terrace                | sev 2 | ambulance_3 ETA 7 min | opened step 4\nEVT-0005 | fire       | Lakeview Residences            | sev 3 | fire_5 ETA 7 min | opened step 5\nEVT-0006 | fire       | Lakeview Residences            | sev 2 | fire_6 ETA 7 min | opened step 6\nEVT-0007 | fire       | Willow Creek Homes             | sev 1 | HELD → fire_4 | opened step 7\nEVT-0008 | accident   | Elmwood Terrace                | sev 3 | ambulance_2 ETA 7 min | opened step 8\nEVT-0009 | crime      | Willow Creek Homes             | sev 2 | police_1 ETA 11 min | opened step 9\n\n=== UNIT STATUS ===\npolice_0        | police     | Oak Avenue Shops               | RETURNING → EVT-0002\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0009\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0008\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Metro Police HQ [1 min], Lakeview Residences [1 min], Riverside Market [9 min], Engine House No. 1 [6 min], Oak Avenue Shops [5 min]\nEngine House No. 1 (fire_station) → Metro Police HQ [5 min], St. Mary's Medical Center [6 min], Riverside Market [8 min]\nMetro Police HQ (police_station) → St. Mary's Medical Center [1 min], Engine House No. 1 [5 min], Lakeview Residences [2 min], Oak Avenue Shops [5 min], Elmwood Terrace [7 min], Pinecrest Homes [13 min], Willow Creek Homes [13 min], Riverside Market [10 min]\nElmwood Terrace (residential) → Oak Avenue Shops [3 min], Riverside Market [4 min], Willow Creek Homes [5 min], Metro Police HQ [7 min], Pinecrest Homes [8 min], Northside Junction [6 min]\nLakeview Residences (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [2 min], Oak Avenue Shops [4 min], Willow Creek Homes [11 min]\nPinecrest Homes (residential) → Willow Creek Homes [5 min], Riverside Market [4 min], Elmwood Terrace [8 min], Oak Avenue Shops [12 min], Metro Police HQ [13 min]\nWillow Creek Homes (residential) → Elmwood Terrace [5 min], Lakeview Residences [11 min], Pinecrest Homes [5 min], Riverside Market [2 min], Metro Police HQ [13 min]\nRiverside Market (commercial) → St. Mary's Medical Center [9 min], Engine House No. 1 [8 min], Elmwood Terrace [4 min], Pinecrest Homes [4 min], Willow Creek Homes [2 min], Metro Police HQ [10 min], Northside Junction [10 min]\nOak Avenue Shops (commercial) → Metro Police HQ [5 min], Elmwood Terrace [3 min], Lakeview Residences [4 min], Pinecrest Homes [12 min], St. Mary's Medical Center [5 min], Northside Junction [5 min]\nNorthside Junction (road_junction) → Oak Avenue Shops [5 min], Elmwood Terrace [6 min], Riverside Market [10 min]\n\n=== DISPATCHER NOTES ===\nStep 7: CALL-0007 → HOLD (fire, waiting for fire_4)\nStep 8: CALL-0008 → ambulance ambulance_2\nStep 9: CALL-0009 → police police_1\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_0\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0001] ===\nI think I heard gunshots near 245 Sunset Street! People are running. I'm hiding inside Pinecrest Homes, please send help!\n\n=== ACTIVE EVENTS ===\n(none)\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Lakeview Residences [2 min], Sunset Villas [3 min], Central Police Station [12 min], Pinecrest Homes [12 min], Riverside Market [15 min], Westway Intersection [4 min]\nCentral Fire Station (fire_station) → Central Police Station [4 min], Sunset Villas [5 min], Oak Avenue Shops [8 min], Southbound Overpass [8 min], Lakeview Residences [7 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [12 min], Central Fire Station [4 min], Southbound Overpass [8 min], Sunset Villas [8 min]\nHilltop Manor (residential) → Westway Intersection [7 min], Oak Avenue Shops [8 min], Pinecrest Homes [9 min], Lakeview Residences [8 min]\nSunset Villas (residential) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Central Police Station [8 min], Lakeview Residences [3 min], Westway Intersection [6 min]\nLakeview Residences (residential) → St. Mary's Medical Center [2 min], Central Fire Station [7 min], Hilltop Manor [8 min], Sunset Villas [3 min], Westway Intersection [3 min], Oak Avenue Shops [5 min]\nPinecrest Homes (residential) → Hilltop Manor [9 min], Riverside Market [3 min], Southbound Overpass [3 min], Oak Avenue Shops [6 min], St. Mary's Medical Center [12 min]\nRiverside Market (commercial) → Pinecrest Homes [3 min], Southbound Overpass [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [15 min]\nOak Avenue Shops (commercial) → Central Fire Station [8 min], Hilltop Manor [8 min], Pinecrest Homes [6 min], Riverside Market [7 min], Southbound Overpass [2 min], Lakeview Residences [5 min]\nWestway Intersection (road_junction) → Hilltop Manor [7 min], Sunset Villas [6 min], Lakeview Residences [3 min], St. Mary's Medical Center [4 min]\nSouthbound Overpass (road_junction) → Central Fire Station [8 min], Central Police Station [8 min], Pinecrest Homes [3 min], Riverside Market [7 min], Oak Avenue Shops [2 min]\n\n=== DISPATCHER NOTES ===\n(first call)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_0\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0002] ===\nActive shooter at Pinecrest Homes! Multiple shots fired, people running everywhere. Send everyone NOW!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 10 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0001\npolice_1        | police     | Central Police Station         | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Lakeview Residences [2 min], Sunset Villas [3 min], Central Police Station [12 min], Pinecrest Homes [12 min], Riverside Market [15 min], Westway Intersection [4 min]\nCentral Fire Station (fire_station) → Central Police Station [4 min], Sunset Villas [5 min], Oak Avenue Shops [8 min], Southbound Overpass [8 min], Lakeview Residences [7 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [12 min], Central Fire Station [4 min], Southbound Overpass [8 min], Sunset Villas [8 min]\nHilltop Manor (residential) → Westway Intersection [7 min], Oak Avenue Shops [8 min], Pinecrest Homes [9 min], Lakeview Residences [8 min]\nSunset Villas (residential) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Central Police Station [8 min], Lakeview Residences [3 min], Westway Intersection [6 min]\nLakeview Residences (residential) → St. Mary's Medical Center [2 min], Central Fire Station [7 min], Hilltop Manor [8 min], Sunset Villas [3 min], Westway Intersection [3 min], Oak Avenue Shops [5 min]\nPinecrest Homes (residential) → Hilltop Manor [9 min], Riverside Market [3 min], Southbound Overpass [3 min], Oak Avenue Shops [6 min], St. Mary's Medical Center [12 min]\nRiverside Market (commercial) → Pinecrest Homes [3 min], Southbound Overpass [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [15 min]\nOak Avenue Shops (commercial) → Central Fire Station [8 min], Hilltop Manor [8 min], Pinecrest Homes [6 min], Riverside Market [7 min], Southbound Overpass [2 min], Lakeview Residences [5 min]\nWestway Intersection (road_junction) → Hilltop Manor [7 min], Sunset Villas [6 min], Lakeview Residences [3 min], St. Mary's Medical Center [4 min]\nSouthbound Overpass (road_junction) → Central Fire Station [8 min], Central Police Station [8 min], Pinecrest Homes [3 min], Riverside Market [7 min], Oak Avenue Shops [2 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → police police_0\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 2, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0001\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0003] ===\nThere's a fight outside Pinecrest Homes on Sunset Street. Looks like 3-4 people involved, getting pretty violent.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 10 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0001\npolice_1        | police     | Central Police Station         | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Lakeview Residences [2 min], Sunset Villas [3 min], Central Police Station [12 min], Pinecrest Homes [12 min], Riverside Market [15 min], Westway Intersection [4 min]\nCentral Fire Station (fire_station) → Central Police Station [4 min], Sunset Villas [5 min], Oak Avenue Shops [8 min], Southbound Overpass [8 min], Lakeview Residences [7 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [12 min], Central Fire Station [4 min], Southbound Overpass [8 min], Sunset Villas [8 min]\nHilltop Manor (residential) → Westway Intersection [7 min], Oak Avenue Shops [8 min], Pinecrest Homes [9 min], Lakeview Residences [8 min]\nSunset Villas (residential) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Central Police Station [8 min], Lakeview Residences [3 min], Westway Intersection [6 min]\nLakeview Residences (residential) → St. Mary's Medical Center [2 min], Central Fire Station [7 min], Hilltop Manor [8 min], Sunset Villas [3 min], Westway Intersection [3 min], Oak Avenue Shops [5 min]\nPinecrest Homes (residential) → Hilltop Manor [9 min], Riverside Market [3 min], Southbound Overpass [3 min], Oak Avenue Shops [6 min], St. Mary's Medical Center [12 min]\nRiverside Market (commercial) → Pinecrest Homes [3 min], Southbound Overpass [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [15 min]\nOak Avenue Shops (commercial) → Central Fire Station [8 min], Hilltop Manor [8 min], Pinecrest Homes [6 min], Riverside Market [7 min], Southbound Overpass [2 min], Lakeview Residences [5 min]\nWestway Intersection (road_junction) → Hilltop Manor [7 min], Sunset Villas [6 min], Lakeview Residences [3 min], St. Mary's Medical Center [4 min]\nSouthbound Overpass (road_junction) → Central Fire Station [8 min], Central Police Station [8 min], Pinecrest Homes [3 min], Riverside Market [7 min], Oak Avenue Shops [2 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → police police_0\nStep 2: CALL-0002 → Duplicate of EVT-0001\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 2, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0001\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0004] ===\nCar accident at Sunset Avenue and Second Avenue. One driver looks hurt, holding their neck. Other car's smoking.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 10 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0001\npolice_1        | police     | Central Police Station         | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Lakeview Residences [2 min], Sunset Villas [3 min], Central Police Station [12 min], Pinecrest Homes [12 min], Riverside Market [15 min], Westway Intersection [4 min]\nCentral Fire Station (fire_station) → Central Police Station [4 min], Sunset Villas [5 min], Oak Avenue Shops [8 min], Southbound Overpass [8 min], Lakeview Residences [7 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [12 min], Central Fire Station [4 min], Southbound Overpass [8 min], Sunset Villas [8 min]\nHilltop Manor (residential) → Westway Intersection [7 min], Oak Avenue Shops [8 min], Pinecrest Homes [9 min], Lakeview Residences [8 min]\nSunset Villas (residential) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Central Police Station [8 min], Lakeview Residences [3 min], Westway Intersection [6 min]\nLakeview Residences (residential) → St. Mary's Medical Center [2 min], Central Fire Station [7 min], Hilltop Manor [8 min], Sunset Villas [3 min], Westway Intersection [3 min], Oak Avenue Shops [5 min]\nPinecrest Homes (residential) → Hilltop Manor [9 min], Riverside Market [3 min], Southbound Overpass [3 min], Oak Avenue Shops [6 min], St. Mary's Medical Center [12 min]\nRiverside Market (commercial) → Pinecrest Homes [3 min], Southbound Overpass [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [15 min]\nOak Avenue Shops (commercial) → Central Fire Station [8 min], Hilltop Manor [8 min], Pinecrest Homes [6 min], Riverside Market [7 min], Southbound Overpass [2 min], Lakeview Residences [5 min]\nWestway Intersection (road_junction) → Hilltop Manor [7 min], Sunset Villas [6 min], Lakeview Residences [3 min], St. Mary's Medical Center [4 min]\nSouthbound Overpass (road_junction) → Central Fire Station [8 min], Central Police Station [8 min], Pinecrest Homes [3 min], Riverside Market [7 min], Oak Avenue Shops [2 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → police police_0\nStep 2: CALL-0002 → Duplicate of EVT-0001\nStep 3: CALL-0003 → Duplicate of EVT-0001\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0005] ===\nMulti-car pileup on Sunset Avenue near Lakeview Residences! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 10 min | opened step 1\nEVT-0002 | accident   | Lakeview Residences            | sev 5 | ambulance_2 ETA 2 min | opened step 4\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0001\npolice_1        | police     | Central Police Station         | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Lakeview Residences [2 min], Sunset Villas [3 min], Central Police Station [12 min], Pinecrest Homes [12 min], Riverside Market [15 min], Westway Intersection [4 min]\nCentral Fire Station (fire_station) → Central Police Station [4 min], Sunset Villas [5 min], Oak Avenue Shops [8 min], Southbound Overpass [8 min], Lakeview Residences [7 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [12 min], Central Fire Station [4 min], Southbound Overpass [8 min], Sunset Villas [8 min]\nHilltop Manor (residential) → Westway Intersection [7 min], Oak Avenue Shops [8 min], Pinecrest Homes [9 min], Lakeview Residences [8 min]\nSunset Villas (residential) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Central Police Station [8 min], Lakeview Residences [3 min], Westway Intersection [6 min]\nLakeview Residences (residential) → St. Mary's Medical Center [2 min], Central Fire Station [7 min], Hilltop Manor [8 min], Sunset Villas [3 min], Westway Intersection [3 min], Oak Avenue Shops [5 min]\nPinecrest Homes (residential) → Hilltop Manor [9 min], Riverside Market [3 min], Southbound Overpass [3 min], Oak Avenue Shops [6 min], St. Mary's Medical Center [12 min]\nRiverside Market (commercial) → Pinecrest Homes [3 min], Southbound Overpass [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [15 min]\nOak Avenue Shops (commercial) → Central Fire Station [8 min], Hilltop Manor [8 min], Pinecrest Homes [6 min], Riverside Market [7 min], Southbound Overpass [2 min], Lakeview Residences [5 min]\nWestway Intersection (road_junction) → Hilltop Manor [7 min], Sunset Villas [6 min], Lakeview Residences [3 min], St. Mary's Medical Center [4 min]\nSouthbound Overpass (road_junction) → Central Fire Station [8 min], Central Police Station [8 min], Pinecrest Homes [3 min], Riverside Market [7 min], Oak Avenue Shops [2 min]\n\n=== DISPATCHER NOTES ===\nStep 2: CALL-0002 → Duplicate of EVT-0001\nStep 3: CALL-0003 → Duplicate of EVT-0001\nStep 4: CALL-0004 → ambulance ambulance_2\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 5, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0002\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0006] ===\nCar accident at Spring Road and Elm Lane. One driver looks hurt, holding their neck. Other car's smoking.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 10 min | opened step 1\nEVT-0002 | accident   | Lakeview Residences            | sev 5 | ambulance_2 ETA 2 min | opened step 4\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0001\npolice_1        | police     | Central Police Station         | FREE\nambulance_2     | ambulance  | Lakeview Residences            | ON_SCENE → EVT-0002\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Lakeview Residences [2 min], Sunset Villas [3 min], Central Police Station [12 min], Pinecrest Homes [12 min], Riverside Market [15 min], Westway Intersection [4 min]\nCentral Fire Station (fire_station) → Central Police Station [4 min], Sunset Villas [5 min], Oak Avenue Shops [8 min], Southbound Overpass [8 min], Lakeview Residences [7 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [12 min], Central Fire Station [4 min], Southbound Overpass [8 min], Sunset Villas [8 min]\nHilltop Manor (residential) → Westway Intersection [7 min], Oak Avenue Shops [8 min], Pinecrest Homes [9 min], Lakeview Residences [8 min]\nSunset Villas (residential) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Central Police Station [8 min], Lakeview Residences [3 min], Westway Intersection [6 min]\nLakeview Residences (residential) → St. Mary's Medical Center [2 min], Central Fire Station [7 min], Hilltop Manor [8 min], Sunset Villas [3 min], Westway Intersection [3 min], Oak Avenue Shops [5 min]\nPinecrest Homes (residential) → Hilltop Manor [9 min], Riverside Market [3 min], Southbound Overpass [3 min], Oak Avenue Shops [6 min], St. Mary's Medical Center [12 min]\nRiverside Market (commercial) → Pinecrest Homes [3 min], Southbound Overpass [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [15 min]\nOak Avenue Shops (commercial) → Central Fire Station [8 min], Hilltop Manor [8 min], Pinecrest Homes [6 min], Riverside Market [7 min], Southbound Overpass [2 min], Lakeview Residences [5 min]\nWestway Intersection (road_junction) → Hilltop Manor [7 min], Sunset Villas [6 min], Lakeview Residences [3 min], St. Mary's Medical Center [4 min]\nSouthbound Overpass (road_junction) → Central Fire Station [8 min], Central Police Station [8 min], Pinecrest Homes [3 min], Riverside Market [7 min], Oak Avenue Shops [2 min]\n\n=== DISPATCHER NOTES ===\nStep 3: CALL-0003 → Duplicate of EVT-0001\nStep 4: CALL-0004 → ambulance ambulance_2\nStep 5: CALL-0005 → Duplicate of EVT-0002\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0007] ===\nHello, my neighbor fell and hurt her ankle at 725 Sunset Street. She's conscious and talking but can't walk.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 10 min | opened step 1\nEVT-0002 | accident   | Lakeview Residences            | sev 5 | ambulance_2 ETA 2 min | opened step 4\nEVT-0003 | accident   | Oak Avenue Shops               | sev 5 | ambulance_3 ETA 7 min | opened step 6\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0001\npolice_1        | police     | Central Police Station         | FREE\nambulance_2     | ambulance  | Lakeview Residences            | ON_SCENE → EVT-0002\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Lakeview Residences [2 min], Sunset Villas [3 min], Central Police Station [12 min], Pinecrest Homes [12 min], Riverside Market [15 min], Westway Intersection [4 min]\nCentral Fire Station (fire_station) → Central Police Station [4 min], Sunset Villas [5 min], Oak Avenue Shops [8 min], Southbound Overpass [8 min], Lakeview Residences [7 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [12 min], Central Fire Station [4 min], Southbound Overpass [8 min], Sunset Villas [8 min]\nHilltop Manor (residential) → Westway Intersection [7 min], Oak Avenue Shops [8 min], Pinecrest Homes [9 min], Lakeview Residences [8 min]\nSunset Villas (residential) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Central Police Station [8 min], Lakeview Residences [3 min], Westway Intersection [6 min]\nLakeview Residences (residential) → St. Mary's Medical Center [2 min], Central Fire Station [7 min], Hilltop Manor [8 min], Sunset Villas [3 min], Westway Intersection [3 min], Oak Avenue Shops [5 min]\nPinecrest Homes (residential) → Hilltop Manor [9 min], Riverside Market [3 min], Southbound Overpass [3 min], Oak Avenue Shops [6 min], St. Mary's Medical Center [12 min]\nRiverside Market (commercial) → Pinecrest Homes [3 min], Southbound Overpass [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [15 min]\nOak Avenue Shops (commercial) → Central Fire Station [8 min], Hilltop Manor [8 min], Pinecrest Homes [6 min], Riverside Market [7 min], Southbound Overpass [2 min], Lakeview Residences [5 min]\nWestway Intersection (road_junction) → Hilltop Manor [7 min], Sunset Villas [6 min], Lakeview Residences [3 min], St. Mary's Medical Center [4 min]\nSouthbound Overpass (road_junction) → Central Fire Station [8 min], Central Police Station [8 min], Pinecrest Homes [3 min], Riverside Market [7 min], Oak Avenue Shops [2 min]\n\n=== DISPATCHER NOTES ===\nStep 4: CALL-0004 → ambulance ambulance_2\nStep 5: CALL-0005 → Duplicate of EVT-0002\nStep 6: CALL-0006 → ambulance ambulance_3\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0008] ===\nThere's a fight outside Pinecrest Homes on Sunset Street. Looks like 3-4 people involved, getting pretty violent.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 10 min | opened step 1\nEVT-0003 | accident   | Oak Avenue Shops               | sev 5 | ambulance_3 ETA 7 min | opened step 6\nEVT-0004 | medical    | Pinecrest Homes                | sev 4 | ambulance_4 ETA 12 min | opened step 7\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0001\npolice_1        | police     | Central Police Station         | FREE\nambulance_2     | ambulance  | Lakeview Residences            | RETURNING → EVT-0002\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Lakeview Residences [2 min], Sunset Villas [3 min], Central Police Station [12 min], Pinecrest Homes [12 min], Riverside Market [15 min], Westway Intersection [4 min]\nCentral Fire Station (fire_station) → Central Police Station [4 min], Sunset Villas [5 min], Oak Avenue Shops [8 min], Southbound Overpass [8 min], Lakeview Residences [7 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [12 min], Central Fire Station [4 min], Southbound Overpass [8 min], Sunset Villas [8 min]\nHilltop Manor (residential) → Westway Intersection [7 min], Oak Avenue Shops [8 min], Pinecrest Homes [9 min], Lakeview Residences [8 min]\nSunset Villas (residential) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Central Police Station [8 min], Lakeview Residences [3 min], Westway Intersection [6 min]\nLakeview Residences (residential) → St. Mary's Medical Center [2 min], Central Fire Station [7 min], Hilltop Manor [8 min], Sunset Villas [3 min], Westway Intersection [3 min], Oak Avenue Shops [5 min]\nPinecrest Homes (residential) → Hilltop Manor [9 min], Riverside Market [3 min], Southbound Overpass [3 min], Oak Avenue Shops [6 min], St. Mary's Medical Center [12 min]\nRiverside Market (commercial) → Pinecrest Homes [3 min], Southbound Overpass [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [15 min]\nOak Avenue Shops (commercial) → Central Fire Station [8 min], Hilltop Manor [8 min], Pinecrest Homes [6 min], Riverside Market [7 min], Southbound Overpass [2 min], Lakeview Residences [5 min]\nWestway Intersection (road_junction) → Hilltop Manor [7 min], Sunset Villas [6 min], Lakeview Residences [3 min], St. Mary's Medical Center [4 min]\nSouthbound Overpass (road_junction) → Central Fire Station [8 min], Central Police Station [8 min], Pinecrest Homes [3 min], Riverside Market [7 min], Oak Avenue Shops [2 min]\n\n=== DISPATCHER NOTES ===\nStep 5: CALL-0005 → Duplicate of EVT-0002\nStep 6: CALL-0006 → ambulance ambulance_3\nStep 7: CALL-0007 → ambulance ambulance_4\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 2, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0001\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0009] ===\nBuilding's on fire on Sunset Avenue near Lakeview Residences! People are yelling from the windows, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 10 min | opened step 1\nEVT-0003 | accident   | Oak Avenue Shops               | sev 5 | ambulance_3 ETA 7 min | opened step 6\nEVT-0004 | medical    | Pinecrest Homes                | sev 4 | ambulance_4 ETA 12 min | opened step 7\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0001\npolice_1        | police     | Central Police Station         | FREE\nambulance_2     | ambulance  | Lakeview Residences            | RETURNING → EVT-0002\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Lakeview Residences [2 min], Sunset Villas [3 min], Central Police Station [12 min], Pinecrest Homes [12 min], Riverside Market [15 min], Westway Intersection [4 min]\nCentral Fire Station (fire_station) → Central Police Station [4 min], Sunset Villas [5 min], Oak Avenue Shops [8 min], Southbound Overpass [8 min], Lakeview Residences [7 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [12 min], Central Fire Station [4 min], Southbound Overpass [8 min], Sunset Villas [8 min]\nHilltop Manor (residential) → Westway Intersection [7 min], Oak Avenue Shops [8 min], Pinecrest Homes [9 min], Lakeview Residences [8 min]\nSunset Villas (residential) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Central Police Station [8 min], Lakeview Residences [3 min], Westway Intersection [6 min]\nLakeview Residences (residential) → St. Mary's Medical Center [2 min], Central Fire Station [7 min], Hilltop Manor [8 min], Sunset Villas [3 min], Westway Intersection [3 min], Oak Avenue Shops [5 min]\nPinecrest Homes (residential) → Hilltop Manor [9 min], Riverside Market [3 min], Southbound Overpass [3 min], Oak Avenue Shops [6 min], St. Mary's Medical Center [12 min]\nRiverside Market (commercial) → Pinecrest Homes [3 min], Southbound Overpass [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [15 min]\nOak Avenue Shops (commercial) → Central Fire Station [8 min], Hilltop Manor [8 min], Pinecrest Homes [6 min], Riverside Market [7 min], Southbound Overpass [2 min], Lakeview Residences [5 min]\nWestway Intersection (road_junction) → Hilltop Manor [7 min], Sunset Villas [6 min], Lakeview Residences [3 min], St. Mary's Medical Center [4 min]\nSouthbound Overpass (road_junction) → Central Fire Station [8 min], Central Police Station [8 min], Pinecrest Homes [3 min], Riverside Market [7 min], Oak Avenue Shops [2 min]\n\n=== DISPATCHER NOTES ===\nStep 6: CALL-0006 → ambulance ambulance_3\nStep 7: CALL-0007 → ambulance ambulance_4\nStep 8: CALL-0008 → Duplicate of EVT-0001\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0010] ===\nMulti-car pileup on Second Avenue near Hilltop Manor! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 10 min | opened step 1\nEVT-0003 | accident   | Oak Avenue Shops               | sev 5 | ambulance_3 ETA 7 min | opened step 6\nEVT-0004 | medical    | Pinecrest Homes                | sev 4 | ambulance_4 ETA 12 min | opened step 7\nEVT-0005 | fire       | Lakeview Residences            | sev 1 | fire_5 ETA 6 min | opened step 9\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0001\npolice_1        | police     | Central Police Station         | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0005\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Lakeview Residences [2 min], Sunset Villas [3 min], Central Police Station [12 min], Pinecrest Homes [12 min], Riverside Market [15 min], Westway Intersection [4 min]\nCentral Fire Station (fire_station) → Central Police Station [4 min], Sunset Villas [5 min], Oak Avenue Shops [8 min], Southbound Overpass [8 min], Lakeview Residences [7 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [12 min], Central Fire Station [4 min], Southbound Overpass [8 min], Sunset Villas [8 min]\nHilltop Manor (residential) → Westway Intersection [7 min], Oak Avenue Shops [8 min], Pinecrest Homes [9 min], Lakeview Residences [8 min]\nSunset Villas (residential) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Central Police Station [8 min], Lakeview Residences [3 min], Westway Intersection [6 min]\nLakeview Residences (residential) → St. Mary's Medical Center [2 min], Central Fire Station [7 min], Hilltop Manor [8 min], Sunset Villas [3 min], Westway Intersection [3 min], Oak Avenue Shops [5 min]\nPinecrest Homes (residential) → Hilltop Manor [9 min], Riverside Market [3 min], Southbound Overpass [3 min], Oak Avenue Shops [6 min], St. Mary's Medical Center [12 min]\nRiverside Market (commercial) → Pinecrest Homes [3 min], Southbound Overpass [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [15 min]\nOak Avenue Shops (commercial) → Central Fire Station [8 min], Hilltop Manor [8 min], Pinecrest Homes [6 min], Riverside Market [7 min], Southbound Overpass [2 min], Lakeview Residences [5 min]\nWestway Intersection (road_junction) → Hilltop Manor [7 min], Sunset Villas [6 min], Lakeview Residences [3 min], St. Mary's Medical Center [4 min]\nSouthbound Overpass (road_junction) → Central Fire Station [8 min], Central Police Station [8 min], Pinecrest Homes [3 min], Riverside Market [7 min], Oak Avenue Shops [2 min]\n\n=== DISPATCHER NOTES ===\nStep 7: CALL-0007 → ambulance ambulance_4\nStep 8: CALL-0008 → Duplicate of EVT-0001\nStep 9: CALL-0009 → fire fire_5\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0011] ===\nHi, I think I see some smoke coming from behind Lakeview Residences. It might be nothing but thought I should call.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 10 min | opened step 1\nEVT-0003 | accident   | Oak Avenue Shops               | sev 5 | ambulance_3 ETA 7 min | opened step 6\nEVT-0004 | medical    | Pinecrest Homes                | sev 4 | ambulance_4 ETA 12 min | opened step 7\nEVT-0005 | fire       | Lakeview Residences            | sev 1 | fire_5 ETA 6 min | opened step 9\nEVT-0006 | accident   | Hilltop Manor                  | sev 4 | ambulance_2 ETA 10 min | opened step 10\n\n=== UNIT STATUS ===\npolice_0        | police     | Pinecrest Homes                | ON_SCENE → EVT-0001\npolice_1        | police     | Central Police Station         | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0005\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Lakeview Residences [2 min], Sunset Villas [3 min], Central Police Station [12 min], Pinecrest Homes [12 min], Riverside Market [15 min], Westway Intersection [4 min]\nCentral Fire Station (fire_station) → Central Police Station [4 min], Sunset Villas [5 min], Oak Avenue Shops [8 min], Southbound Overpass [8 min], Lakeview Residences [7 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [12 min], Central Fire Station [4 min], Southbound Overpass [8 min], Sunset Villas [8 min]\nHilltop Manor (residential) → Westway Intersection [7 min], Oak Avenue Shops [8 min], Pinecrest Homes [9 min], Lakeview Residences [8 min]\nSunset Villas (residential) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Central Police Station [8 min], Lakeview Residences [3 min], Westway Intersection [6 min]\nLakeview Residences (residential) → St. Mary's Medical Center [2 min], Central Fire Station [7 min], Hilltop Manor [8 min], Sunset Villas [3 min], Westway Intersection [3 min], Oak Avenue Shops [5 min]\nPinecrest Homes (residential) → Hilltop Manor [9 min], Riverside Market [3 min], Southbound Overpass [3 min], Oak Avenue Shops [6 min], St. Mary's Medical Center [12 min]\nRiverside Market (commercial) → Pinecrest Homes [3 min], Southbound Overpass [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [15 min]\nOak Avenue Shops (commercial) → Central Fire Station [8 min], Hilltop Manor [8 min], Pinecrest Homes [6 min], Riverside Market [7 min], Southbound Overpass [2 min], Lakeview Residences [5 min]\nWestway Intersection (road_junction) → Hilltop Manor [7 min], Sunset Villas [6 min], Lakeview Residences [3 min], St. Mary's Medical Center [4 min]\nSouthbound Overpass (road_junction) → Central Fire Station [8 min], Central Police Station [8 min], Pinecrest Homes [3 min], Riverside Market [7 min], Oak Avenue Shops [2 min]\n\n=== DISPATCHER NOTES ===\nStep 8: CALL-0008 → Duplicate of EVT-0001\nStep 9: CALL-0009 → fire fire_5\nStep 10: CALL-0010 → ambulance ambulance_2\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_6\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0012] ===\nSomeone fainted at Hilltop Manor. They're breathing okay now but look really pale. We're on Second Avenue.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 10 min | opened step 1\nEVT-0003 | accident   | Oak Avenue Shops               | sev 5 | ambulance_3 ETA 7 min | opened step 6\nEVT-0004 | medical    | Pinecrest Homes                | sev 4 | ambulance_4 ETA 12 min | opened step 7\nEVT-0005 | fire       | Lakeview Residences            | sev 1 | fire_5 ETA 6 min | opened step 9\nEVT-0006 | accident   | Hilltop Manor                  | sev 4 | ambulance_2 ETA 10 min | opened step 10\nEVT-0007 | fire       | Lakeview Residences            | sev 3 | fire_6 ETA 6 min | opened step 11\n\n=== UNIT STATUS ===\npolice_0        | police     | Pinecrest Homes                | ON_SCENE → EVT-0001\npolice_1        | police     | Central Police Station         | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0005\nfire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0007\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Lakeview Residences [2 min], Sunset Villas [3 min], Central Police Station [12 min], Pinecrest Homes [12 min], Riverside Market [15 min], Westway Intersection [4 min]\nCentral Fire Station (fire_station) → Central Police Station [4 min], Sunset Villas [5 min], Oak Avenue Shops [8 min], Southbound Overpass [8 min], Lakeview Residences [7 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [12 min], Central Fire Station [4 min], Southbound Overpass [8 min], Sunset Villas [8 min]\nHilltop Manor (residential) → Westway Intersection [7 min], Oak Avenue Shops [8 min], Pinecrest Homes [9 min], Lakeview Residences [8 min]\nSunset Villas (residential) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Central Police Station [8 min], Lakeview Residences [3 min], Westway Intersection [6 min]\nLakeview Residences (residential) → St. Mary's Medical Center [2 min], Central Fire Station [7 min], Hilltop Manor [8 min], Sunset Villas [3 min], Westway Intersection [3 min], Oak Avenue Shops [5 min]\nPinecrest Homes (residential) → Hilltop Manor [9 min], Riverside Market [3 min], Southbound Overpass [3 min], Oak Avenue Shops [6 min], St. Mary's Medical Center [12 min]\nRiverside Market (commercial) → Pinecrest Homes [3 min], Southbound Overpass [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [15 min]\nOak Avenue Shops (commercial) → Central Fire Station [8 min], Hilltop Manor [8 min], Pinecrest Homes [6 min], Riverside Market [7 min], Southbound Overpass [2 min], Lakeview Residences [5 min]\nWestway Intersection (road_junction) → Hilltop Manor [7 min], Sunset Villas [6 min], Lakeview Residences [3 min], St. Mary's Medical Center [4 min]\nSouthbound Overpass (road_junction) → Central Fire Station [8 min], Central Police Station [8 min], Pinecrest Homes [3 min], Riverside Market [7 min], Oak Avenue Shops [2 min]\n\n=== DISPATCHER NOTES ===\nStep 9: CALL-0009 → fire fire_5\nStep 10: CALL-0010 → ambulance ambulance_2\nStep 11: CALL-0011 → fire fire_6\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0013] ===\nThere's a fire at 307 Sunset Street! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | accident   | Oak Avenue Shops               | sev 5 | ambulance_3 ETA 7 min | opened step 6\nEVT-0004 | medical    | Pinecrest Homes                | sev 4 | ambulance_4 ETA 12 min | opened step 7\nEVT-0005 | fire       | Lakeview Residences            | sev 1 | fire_5 ETA 6 min | opened step 9\nEVT-0006 | accident   | Hilltop Manor                  | sev 4 | ambulance_2 ETA 10 min | opened step 10\nEVT-0007 | fire       | Lakeview Residences            | sev 3 | fire_6 ETA 6 min | opened step 11\nEVT-0008 | medical    | Hilltop Manor                  | sev 1 | HELD → ambulance_3 | opened step 12\n\n=== UNIT STATUS ===\npolice_0        | police     | Pinecrest Homes                | RETURNING → EVT-0001\npolice_1        | police     | Central Police Station         | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nambulance_3     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0003\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0005\nfire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0007\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Lakeview Residences [2 min], Sunset Villas [3 min], Central Police Station [12 min], Pinecrest Homes [12 min], Riverside Market [15 min], Westway Intersection [4 min]\nCentral Fire Station (fire_station) → Central Police Station [4 min], Sunset Villas [5 min], Oak Avenue Shops [8 min], Southbound Overpass [8 min], Lakeview Residences [7 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [12 min], Central Fire Station [4 min], Southbound Overpass [8 min], Sunset Villas [8 min]\nHilltop Manor (residential) → Westway Intersection [7 min], Oak Avenue Shops [8 min], Pinecrest Homes [9 min], Lakeview Residences [8 min]\nSunset Villas (residential) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Central Police Station [8 min], Lakeview Residences [3 min], Westway Intersection [6 min]\nLakeview Residences (residential) → St. Mary's Medical Center [2 min], Central Fire Station [7 min], Hilltop Manor [8 min], Sunset Villas [3 min], Westway Intersection [3 min], Oak Avenue Shops [5 min]\nPinecrest Homes (residential) → Hilltop Manor [9 min], Riverside Market [3 min], Southbound Overpass [3 min], Oak Avenue Shops [6 min], St. Mary's Medical Center [12 min]\nRiverside Market (commercial) → Pinecrest Homes [3 min], Southbound Overpass [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [15 min]\nOak Avenue Shops (commercial) → Central Fire Station [8 min], Hilltop Manor [8 min], Pinecrest Homes [6 min], Riverside Market [7 min], Southbound Overpass [2 min], Lakeview Residences [5 min]\nWestway Intersection (road_junction) → Hilltop Manor [7 min], Sunset Villas [6 min], Lakeview Residences [3 min], St. Mary's Medical Center [4 min]\nSouthbound Overpass (road_junction) → Central Fire Station [8 min], Central Police Station [8 min], Pinecrest Homes [3 min], Riverside Market [7 min], Oak Avenue Shops [2 min]\n\n=== DISPATCHER NOTES ===\nStep 10: CALL-0010 → ambulance ambulance_2\nStep 11: CALL-0011 → fire fire_6\nStep 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_7\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0014] ===\nThere's a fight outside Lakeview Residences on Sunset Avenue. Looks like 3-4 people involved, getting pretty violent.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | accident   | Oak Avenue Shops               | sev 5 | ambulance_3 ETA 7 min | opened step 6\nEVT-0004 | medical    | Pinecrest Homes                | sev 4 | ambulance_4 ETA 12 min | opened step 7\nEVT-0005 | fire       | Lakeview Residences            | sev 1 | fire_5 ETA 6 min | opened step 9\nEVT-0006 | accident   | Hilltop Manor                  | sev 4 | ambulance_2 ETA 10 min | opened step 10\nEVT-0007 | fire       | Lakeview Residences            | sev 3 | fire_6 ETA 6 min | opened step 11\nEVT-0008 | medical    | Hilltop Manor                  | sev 1 | HELD → ambulance_3 | opened step 12\nEVT-0009 | fire       | Pinecrest Homes                | sev 2 | fire_7 ETA 10 min | opened step 13\n\n=== UNIT STATUS ===\npolice_0        | police     | Pinecrest Homes                | RETURNING → EVT-0001\npolice_1        | police     | Central Police Station         | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nambulance_3     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0003\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0005\nfire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0007\nfire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0009\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Lakeview Residences [2 min], Sunset Villas [3 min], Central Police Station [12 min], Pinecrest Homes [12 min], Riverside Market [15 min], Westway Intersection [4 min]\nCentral Fire Station (fire_station) → Central Police Station [4 min], Sunset Villas [5 min], Oak Avenue Shops [8 min], Southbound Overpass [8 min], Lakeview Residences [7 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [12 min], Central Fire Station [4 min], Southbound Overpass [8 min], Sunset Villas [8 min]\nHilltop Manor (residential) → Westway Intersection [7 min], Oak Avenue Shops [8 min], Pinecrest Homes [9 min], Lakeview Residences [8 min]\nSunset Villas (residential) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Central Police Station [8 min], Lakeview Residences [3 min], Westway Intersection [6 min]\nLakeview Residences (residential) → St. Mary's Medical Center [2 min], Central Fire Station [7 min], Hilltop Manor [8 min], Sunset Villas [3 min], Westway Intersection [3 min], Oak Avenue Shops [5 min]\nPinecrest Homes (residential) → Hilltop Manor [9 min], Riverside Market [3 min], Southbound Overpass [3 min], Oak Avenue Shops [6 min], St. Mary's Medical Center [12 min]\nRiverside Market (commercial) → Pinecrest Homes [3 min], Southbound Overpass [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [15 min]\nOak Avenue Shops (commercial) → Central Fire Station [8 min], Hilltop Manor [8 min], Pinecrest Homes [6 min], Riverside Market [7 min], Southbound Overpass [2 min], Lakeview Residences [5 min]\nWestway Intersection (road_junction) → Hilltop Manor [7 min], Sunset Villas [6 min], Lakeview Residences [3 min], St. Mary's Medical Center [4 min]\nSouthbound Overpass (road_junction) → Central Fire Station [8 min], Central Police Station [8 min], Pinecrest Homes [3 min], Riverside Market [7 min], Oak Avenue Shops [2 min]\n\n=== DISPATCHER NOTES ===\nStep 11: CALL-0011 → fire fire_6\nStep 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)\nStep 13: CALL-0013 → fire fire_7\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_1\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0015] ===\nMulti-car pileup on Sunset Avenue near Lakeview Residences! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!\n\n=== ACTIVE EVENTS ===\nEVT-0004 | medical    | Pinecrest Homes                | sev 4 | ambulance_4 ETA 12 min | opened step 7\nEVT-0005 | fire       | Lakeview Residences            | sev 1 | fire_5 ETA 6 min | opened step 9\nEVT-0006 | accident   | Hilltop Manor                  | sev 4 | ambulance_2 ETA 10 min | opened step 10\nEVT-0007 | fire       | Lakeview Residences            | sev 3 | fire_6 ETA 6 min | opened step 11\nEVT-0008 | medical    | Hilltop Manor                  | sev 1 | HELD → ambulance_3 | opened step 12\nEVT-0009 | fire       | Pinecrest Homes                | sev 2 | fire_7 ETA 10 min | opened step 13\nEVT-0010 | crime      | Lakeview Residences            | sev 3 | police_1 ETA 10 min | opened step 14\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | DISPATCHED → EVT-0010\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nambulance_3     | ambulance  | Oak Avenue Shops               | RETURNING → EVT-0003\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Lakeview Residences            | ON_SCENE → EVT-0005\nfire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0007\nfire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0009\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Lakeview Residences [2 min], Sunset Villas [3 min], Central Police Station [12 min], Pinecrest Homes [12 min], Riverside Market [15 min], Westway Intersection [4 min]\nCentral Fire Station (fire_station) → Central Police Station [4 min], Sunset Villas [5 min], Oak Avenue Shops [8 min], Southbound Overpass [8 min], Lakeview Residences [7 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [12 min], Central Fire Station [4 min], Southbound Overpass [8 min], Sunset Villas [8 min]\nHilltop Manor (residential) → Westway Intersection [7 min], Oak Avenue Shops [8 min], Pinecrest Homes [9 min], Lakeview Residences [8 min]\nSunset Villas (residential) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Central Police Station [8 min], Lakeview Residences [3 min], Westway Intersection [6 min]\nLakeview Residences (residential) → St. Mary's Medical Center [2 min], Central Fire Station [7 min], Hilltop Manor [8 min], Sunset Villas [3 min], Westway Intersection [3 min], Oak Avenue Shops [5 min]\nPinecrest Homes (residential) → Hilltop Manor [9 min], Riverside Market [3 min], Southbound Overpass [3 min], Oak Avenue Shops [6 min], St. Mary's Medical Center [12 min]\nRiverside Market (commercial) → Pinecrest Homes [3 min], Southbound Overpass [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [15 min]\nOak Avenue Shops (commercial) → Central Fire Station [8 min], Hilltop Manor [8 min], Pinecrest Homes [6 min], Riverside Market [7 min], Southbound Overpass [2 min], Lakeview Residences [5 min]\nWestway Intersection (road_junction) → Hilltop Manor [7 min], Sunset Villas [6 min], Lakeview Residences [3 min], St. Mary's Medical Center [4 min]\nSouthbound Overpass (road_junction) → Central Fire Station [8 min], Central Police Station [8 min], Pinecrest Homes [3 min], Riverside Market [7 min], Oak Avenue Shops [2 min]\n\n=== DISPATCHER NOTES ===\nStep 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)\nStep 13: CALL-0013 → fire fire_7\nStep 14: CALL-0014 → police police_1\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0001] ===\nBuilding's on fire on Pine Street near Oak Avenue Shops! People are yelling from the windows, please hurry!\n\n=== ACTIVE EVENTS ===\n(none)\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Riverside General Hospital     | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | FREE\nambulance_4     | ambulance  | Riverside General Hospital     | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]\nEngine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]\nMetro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]\nSpring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]\nHilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]\nWillow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]\nParkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]\nOak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]\nWestway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]\n\n=== DISPATCHER NOTES ===\n(first call)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0002] ===\nYeah there's a small fire in a dumpster near Parkside Shopping Center on First Boulevard. It's not spreading but it's pretty smoky.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Oak Avenue Shops               | sev 4 | fire_5 ETA 3 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Riverside General Hospital     | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | FREE\nambulance_4     | ambulance  | Riverside General Hospital     | FREE\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]\nEngine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]\nMetro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]\nSpring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]\nHilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]\nWillow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]\nParkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]\nOak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]\nWestway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → fire fire_5\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_6\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0003] ===\nPedestrian hit by a truck at Spring Lane near Willow Creek Homes. They're not moving. There's blood everywhere.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Oak Avenue Shops               | sev 4 | fire_5 ETA 3 min | opened step 1\nEVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_6 ETA 9 min | opened step 2\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Riverside General Hospital     | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | FREE\nambulance_4     | ambulance  | Riverside General Hospital     | FREE\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]\nEngine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]\nMetro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]\nSpring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]\nHilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]\nWillow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]\nParkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]\nOak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]\nWestway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → fire fire_5\nStep 2: CALL-0002 → fire fire_6\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0004] ===\nThere's a massive fire — the whole block near Hilltop Manor is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Oak Avenue Shops               | sev 4 | fire_5 ETA 3 min | opened step 1\nEVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_6 ETA 9 min | opened step 2\nEVT-0003 | accident   | Willow Creek Homes             | sev 4 | ambulance_2 ETA 4 min | opened step 3\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003\nambulance_3     | ambulance  | Riverside General Hospital     | FREE\nambulance_4     | ambulance  | Riverside General Hospital     | FREE\nfire_5          | fire       | Oak Avenue Shops               | ON_SCENE → EVT-0001\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]\nEngine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]\nMetro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]\nSpring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]\nHilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]\nWillow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]\nParkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]\nOak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]\nWestway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → fire fire_5\nStep 2: CALL-0002 → fire fire_6\nStep 3: CALL-0003 → ambulance ambulance_2\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0005] ===\nHi, I think I see some smoke coming from behind Hilltop Manor. It might be nothing but thought I should call.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Oak Avenue Shops               | sev 4 | fire_5 ETA 3 min | opened step 1\nEVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_6 ETA 9 min | opened step 2\nEVT-0003 | accident   | Willow Creek Homes             | sev 4 | ambulance_2 ETA 4 min | opened step 3\nEVT-0004 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 4\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003\nambulance_3     | ambulance  | Riverside General Hospital     | FREE\nambulance_4     | ambulance  | Riverside General Hospital     | FREE\nfire_5          | fire       | Oak Avenue Shops               | ON_SCENE → EVT-0001\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]\nEngine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]\nMetro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]\nSpring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]\nHilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]\nWillow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]\nParkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]\nOak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]\nWestway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]\n\n=== DISPATCHER NOTES ===\nStep 2: CALL-0002 → fire fire_6\nStep 3: CALL-0003 → ambulance ambulance_2\nStep 4: CALL-0004 → HOLD (fire, waiting for fire_5)\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0006] ===\nActive shooter at Parkside Shopping Center! Multiple shots fired, people running everywhere. Send everyone NOW!\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_6 ETA 9 min | opened step 2\nEVT-0003 | accident   | Willow Creek Homes             | sev 4 | ambulance_2 ETA 4 min | opened step 3\nEVT-0004 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 4\nEVT-0005 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 5\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003\nambulance_3     | ambulance  | Riverside General Hospital     | FREE\nambulance_4     | ambulance  | Riverside General Hospital     | FREE\nfire_5          | fire       | Oak Avenue Shops               | RETURNING → EVT-0001\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]\nEngine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]\nMetro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]\nSpring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]\nHilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]\nWillow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]\nParkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]\nOak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]\nWestway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]\n\n=== DISPATCHER NOTES ===\nStep 3: CALL-0003 → ambulance ambulance_2\nStep 4: CALL-0004 → HOLD (fire, waiting for fire_5)\nStep 5: CALL-0005 → HOLD (fire, waiting for fire_5)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_0\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0007] ===\nA cyclist got hit by a car near Willow Creek Homes. They're on the ground, conscious but bleeding from the head.\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_6 ETA 9 min | opened step 2\nEVT-0003 | accident   | Willow Creek Homes             | sev 4 | ambulance_2 ETA 4 min | opened step 3\nEVT-0004 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 4\nEVT-0005 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 5\nEVT-0006 | crime      | Parkside Shopping Center       | sev 3 | police_0 ETA 3 min | opened step 6\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0006\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Willow Creek Homes             | ON_SCENE → EVT-0003\nambulance_3     | ambulance  | Riverside General Hospital     | FREE\nambulance_4     | ambulance  | Riverside General Hospital     | FREE\nfire_5          | fire       | Oak Avenue Shops               | RETURNING → EVT-0001\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]\nEngine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]\nMetro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]\nSpring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]\nHilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]\nWillow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]\nParkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]\nOak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]\nWestway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]\n\n=== DISPATCHER NOTES ===\nStep 4: CALL-0004 → HOLD (fire, waiting for fire_5)\nStep 5: CALL-0005 → HOLD (fire, waiting for fire_5)\nStep 6: CALL-0006 → police police_0\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 4, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0003\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0008] ===\nPedestrian hit by a truck at Sunset Boulevard near Parkside Shopping Center. They're not moving. There's blood everywhere.\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_6 ETA 9 min | opened step 2\nEVT-0003 | accident   | Willow Creek Homes             | sev 4 | ambulance_2 ETA 4 min | opened step 3\nEVT-0004 | fire       | Hilltop Manor                  | sev 3 | fire_5 ETA 2 min | opened step 4\nEVT-0005 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 5\nEVT-0006 | crime      | Parkside Shopping Center       | sev 3 | police_0 ETA 3 min | opened step 6\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0006\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Willow Creek Homes             | ON_SCENE → EVT-0003\nambulance_3     | ambulance  | Riverside General Hospital     | FREE\nambulance_4     | ambulance  | Riverside General Hospital     | FREE\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]\nEngine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]\nMetro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]\nSpring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]\nHilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]\nWillow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]\nParkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]\nOak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]\nWestway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]\n\n=== DISPATCHER NOTES ===\nStep 5: CALL-0005 → HOLD (fire, waiting for fire_5)\nStep 6: CALL-0006 → police police_0\nStep 7: CALL-0007 → Duplicate of EVT-0003\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0009] ===\nYeah there's a small fire in a dumpster near Parkside Shopping Center on First Boulevard. It's not spreading but it's pretty smoky.\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_6 ETA 9 min | opened step 2\nEVT-0004 | fire       | Hilltop Manor                  | sev 3 | fire_5 ETA 2 min | opened step 4\nEVT-0005 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 5\nEVT-0006 | crime      | Parkside Shopping Center       | sev 3 | police_0 ETA 3 min | opened step 6\nEVT-0007 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 15 min | opened step 8\n\n=== UNIT STATUS ===\npolice_0        | police     | Parkside Shopping Center       | ON_SCENE → EVT-0006\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Willow Creek Homes             | RETURNING → EVT-0003\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007\nambulance_4     | ambulance  | Riverside General Hospital     | FREE\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]\nEngine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]\nMetro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]\nSpring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]\nHilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]\nWillow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]\nParkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]\nOak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]\nWestway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]\n\n=== DISPATCHER NOTES ===\nStep 6: CALL-0006 → police police_0\nStep 7: CALL-0007 → Duplicate of EVT-0003\nStep 8: CALL-0008 → ambulance ambulance_3\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"fire_5\", \"from_event_id\": \"EVT-0004\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0010] ===\nThere's a fire at 622 Elm Road! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_6 ETA 9 min | opened step 2\nEVT-0004 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 4\nEVT-0005 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 5\nEVT-0006 | crime      | Parkside Shopping Center       | sev 3 | police_0 ETA 3 min | opened step 6\nEVT-0007 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 15 min | opened step 8\nEVT-0008 | fire       | Parkside Shopping Center       | sev 5 | fire_5 ETA 9 min | opened step 9\n\n=== UNIT STATUS ===\npolice_0        | police     | Parkside Shopping Center       | ON_SCENE → EVT-0006\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Willow Creek Homes             | RETURNING → EVT-0003\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007\nambulance_4     | ambulance  | Riverside General Hospital     | FREE\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]\nEngine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]\nMetro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]\nSpring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]\nHilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]\nWillow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]\nParkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]\nOak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]\nWestway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]\n\n=== DISPATCHER NOTES ===\nStep 7: CALL-0007 → Duplicate of EVT-0003\nStep 8: CALL-0008 → ambulance ambulance_3\nStep 9: CALL-0009 → fire ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 3, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0005\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0011] ===\nThere's a fire at 473 First Boulevard! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_6 ETA 9 min | opened step 2\nEVT-0004 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 4\nEVT-0005 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 5\nEVT-0007 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 15 min | opened step 8\nEVT-0008 | fire       | Parkside Shopping Center       | sev 5 | fire_5 ETA 9 min | opened step 9\n\n=== UNIT STATUS ===\npolice_0        | police     | Parkside Shopping Center       | RETURNING → EVT-0006\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Riverside General Hospital     | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007\nambulance_4     | ambulance  | Riverside General Hospital     | FREE\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008\nfire_6          | fire       | Parkside Shopping Center       | ON_SCENE → EVT-0002\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]\nEngine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]\nMetro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]\nSpring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]\nHilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]\nWillow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]\nParkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]\nOak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]\nWestway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]\n\n=== DISPATCHER NOTES ===\nStep 8: CALL-0008 → ambulance ambulance_3\nStep 9: CALL-0009 → fire ?\nStep 10: CALL-0010 → Duplicate of EVT-0005\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_6\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0012] ===\nA cyclist got hit by a car near Hilltop Manor. They're on the ground, conscious but bleeding from the head.\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_6 ETA 9 min | opened step 2\nEVT-0004 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 4\nEVT-0005 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 5\nEVT-0007 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 15 min | opened step 8\nEVT-0008 | fire       | Parkside Shopping Center       | sev 5 | fire_5 ETA 9 min | opened step 9\nEVT-0009 | fire       | Parkside Shopping Center       | sev 2 | HELD → fire_6 | opened step 11\n\n=== UNIT STATUS ===\npolice_0        | police     | Parkside Shopping Center       | RETURNING → EVT-0006\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Riverside General Hospital     | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007\nambulance_4     | ambulance  | Riverside General Hospital     | FREE\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008\nfire_6          | fire       | Parkside Shopping Center       | ON_SCENE → EVT-0002\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]\nEngine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]\nMetro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]\nSpring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]\nHilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]\nWillow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]\nParkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]\nOak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]\nWestway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]\n\n=== DISPATCHER NOTES ===\nStep 9: CALL-0009 → fire ?\nStep 10: CALL-0010 → Duplicate of EVT-0005\nStep 11: CALL-0011 → HOLD (fire, waiting for fire_6)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0013] ===\nOh god, the whole kitchen is on fire at 158 Maple Drive! My kids are upstairs — please send someone NOW!\n\n=== ACTIVE EVENTS ===\nEVT-0004 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 4\nEVT-0005 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 5\nEVT-0007 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 15 min | opened step 8\nEVT-0008 | fire       | Parkside Shopping Center       | sev 5 | fire_5 ETA 9 min | opened step 9\nEVT-0009 | fire       | Parkside Shopping Center       | sev 2 | HELD → fire_6 | opened step 11\nEVT-0010 | accident   | Hilltop Manor                  | sev 4 | ambulance_2 ETA 5 min | opened step 12\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0010\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007\nambulance_4     | ambulance  | Riverside General Hospital     | FREE\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008\nfire_6          | fire       | Parkside Shopping Center       | RETURNING → EVT-0002\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]\nEngine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]\nMetro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]\nSpring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]\nHilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]\nWillow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]\nParkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]\nOak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]\nWestway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]\n\n=== DISPATCHER NOTES ===\nStep 10: CALL-0010 → Duplicate of EVT-0005\nStep 11: CALL-0011 → HOLD (fire, waiting for fire_6)\nStep 12: CALL-0012 → ambulance ambulance_2\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_6\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0014] ===\nOh god, the whole kitchen is on fire at 632 Maple Drive! My kids are upstairs — please send someone NOW!\n\n=== ACTIVE EVENTS ===\nEVT-0004 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 4\nEVT-0005 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 5\nEVT-0007 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 15 min | opened step 8\nEVT-0008 | fire       | Parkside Shopping Center       | sev 5 | fire_5 ETA 9 min | opened step 9\nEVT-0009 | fire       | Parkside Shopping Center       | sev 2 | HELD → fire_6 | opened step 11\nEVT-0010 | accident   | Hilltop Manor                  | sev 4 | ambulance_2 ETA 5 min | opened step 12\nEVT-0011 | fire       | Willow Creek Homes             | sev 4 | HELD → fire_6 | opened step 13\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0010\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007\nambulance_4     | ambulance  | Riverside General Hospital     | FREE\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008\nfire_6          | fire       | Parkside Shopping Center       | RETURNING → EVT-0002\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]\nEngine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]\nMetro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]\nSpring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]\nHilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]\nWillow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]\nParkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]\nOak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]\nWestway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]\n\n=== DISPATCHER NOTES ===\nStep 11: CALL-0011 → HOLD (fire, waiting for fire_6)\nStep 12: CALL-0012 → ambulance ambulance_2\nStep 13: CALL-0013 → HOLD (fire, waiting for fire_6)\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_6\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0015] ===\nThere's been some kind of mass incident at Hilltop Manor — multiple people down, some not moving. We need everything, Elm Road entrance.\n\n=== ACTIVE EVENTS ===\nEVT-0004 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 4\nEVT-0005 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 5\nEVT-0007 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 15 min | opened step 8\nEVT-0008 | fire       | Parkside Shopping Center       | sev 5 | fire_5 ETA 9 min | opened step 9\nEVT-0009 | fire       | Parkside Shopping Center       | sev 2 | fire_6 ETA 9 min | opened step 11\nEVT-0010 | accident   | Hilltop Manor                  | sev 4 | ambulance_2 ETA 5 min | opened step 12\nEVT-0011 | fire       | Willow Creek Homes             | sev 4 | HELD → fire_6 | opened step 13\nEVT-0012 | fire       | Willow Creek Homes             | sev 2 | HELD → fire_6 | opened step 14\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0010\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007\nambulance_4     | ambulance  | Riverside General Hospital     | FREE\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]\nEngine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]\nMetro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]\nSpring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]\nHilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]\nWillow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]\nParkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]\nOak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]\nWestway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]\n\n=== DISPATCHER NOTES ===\nStep 12: CALL-0012 → ambulance ambulance_2\nStep 13: CALL-0013 → HOLD (fire, waiting for fire_6)\nStep 14: CALL-0014 → HOLD (fire, waiting for fire_6)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0016] ===\nYeah there's a small fire in a dumpster near Oak Avenue Shops on Pine Street. It's not spreading but it's pretty smoky.\n\n=== ACTIVE EVENTS ===\nEVT-0004 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 4\nEVT-0005 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 5\nEVT-0007 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 15 min | opened step 8\nEVT-0008 | fire       | Parkside Shopping Center       | sev 5 | fire_5 ETA 9 min | opened step 9\nEVT-0009 | fire       | Parkside Shopping Center       | sev 2 | fire_6 ETA 9 min | opened step 11\nEVT-0010 | accident   | Hilltop Manor                  | sev 4 | ambulance_2 ETA 5 min | opened step 12\nEVT-0011 | fire       | Willow Creek Homes             | sev 4 | HELD → fire_6 | opened step 13\nEVT-0012 | fire       | Willow Creek Homes             | sev 2 | HELD → fire_6 | opened step 14\nEVT-0013 | medical    | Hilltop Manor                  | sev 2 | ambulance_4 ETA 5 min | opened step 15\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0010\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007\nambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0013\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]\nEngine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]\nMetro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]\nSpring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]\nHilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]\nWillow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]\nParkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]\nOak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]\nWestway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]\n\n=== DISPATCHER NOTES ===\nStep 13: CALL-0013 → HOLD (fire, waiting for fire_6)\nStep 14: CALL-0014 → HOLD (fire, waiting for fire_6)\nStep 15: CALL-0015 → ambulance ambulance_4\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0017] ===\nA cyclist got hit by a car near Willow Creek Homes. They're on the ground, conscious but bleeding from the head.\n\n=== ACTIVE EVENTS ===\nEVT-0004 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 4\nEVT-0005 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 5\nEVT-0007 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 15 min | opened step 8\nEVT-0008 | fire       | Parkside Shopping Center       | sev 5 | fire_5 ETA 9 min | opened step 9\nEVT-0009 | fire       | Parkside Shopping Center       | sev 2 | fire_6 ETA 9 min | opened step 11\nEVT-0010 | accident   | Hilltop Manor                  | sev 4 | ambulance_2 ETA 5 min | opened step 12\nEVT-0011 | fire       | Willow Creek Homes             | sev 4 | HELD → fire_6 | opened step 13\nEVT-0012 | fire       | Willow Creek Homes             | sev 2 | HELD → fire_6 | opened step 14\nEVT-0013 | medical    | Hilltop Manor                  | sev 2 | ambulance_4 ETA 5 min | opened step 15\nEVT-0014 | fire       | Oak Avenue Shops               | sev 2 | HELD → fire_5 | opened step 16\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Hilltop Manor                  | ON_SCENE → EVT-0010\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007\nambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0013\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]\nEngine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]\nMetro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]\nSpring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]\nHilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]\nWillow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]\nParkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]\nOak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]\nWestway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]\n\n=== DISPATCHER NOTES ===\nStep 14: CALL-0014 → HOLD (fire, waiting for fire_6)\nStep 15: CALL-0015 → ambulance ambulance_4\nStep 16: CALL-0016 → HOLD (fire, waiting for fire_5)\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0018] ===\nThere's been some kind of mass incident at Hilltop Manor — multiple people down, some not moving. We need everything, Elm Road entrance.\n\n=== ACTIVE EVENTS ===\nEVT-0004 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 4\nEVT-0005 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 5\nEVT-0007 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 15 min | opened step 8\nEVT-0008 | fire       | Parkside Shopping Center       | sev 5 | fire_5 ETA 9 min | opened step 9\nEVT-0009 | fire       | Parkside Shopping Center       | sev 2 | fire_6 ETA 9 min | opened step 11\nEVT-0010 | accident   | Hilltop Manor                  | sev 4 | ambulance_2 ETA 5 min | opened step 12\nEVT-0011 | fire       | Willow Creek Homes             | sev 4 | HELD → fire_6 | opened step 13\nEVT-0012 | fire       | Willow Creek Homes             | sev 2 | HELD → fire_6 | opened step 14\nEVT-0013 | medical    | Hilltop Manor                  | sev 2 | ambulance_4 ETA 5 min | opened step 15\nEVT-0014 | fire       | Oak Avenue Shops               | sev 2 | HELD → fire_5 | opened step 16\nEVT-0015 | accident   | Willow Creek Homes             | sev 3 | HELD → ambulance_2 | opened step 17\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Hilltop Manor                  | ON_SCENE → EVT-0010\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007\nambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0013\nfire_5          | fire       | Parkside Shopping Center       | ON_SCENE → EVT-0008\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]\nEngine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]\nMetro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]\nSpring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]\nHilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]\nWillow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]\nParkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]\nOak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]\nWestway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]\n\n=== DISPATCHER NOTES ===\nStep 15: CALL-0015 → ambulance ambulance_4\nStep 16: CALL-0016 → HOLD (fire, waiting for fire_5)\nStep 17: CALL-0017 → HOLD (ambulance, waiting for ambulance_2)\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0019] ===\nA cyclist got hit by a car near Oak Avenue Shops. They're on the ground, conscious but bleeding from the head.\n\n=== ACTIVE EVENTS ===\nEVT-0004 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 4\nEVT-0005 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 5\nEVT-0007 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 15 min | opened step 8\nEVT-0008 | fire       | Parkside Shopping Center       | sev 5 | fire_5 ETA 9 min | opened step 9\nEVT-0009 | fire       | Parkside Shopping Center       | sev 2 | fire_6 ETA 9 min | opened step 11\nEVT-0011 | fire       | Willow Creek Homes             | sev 4 | HELD → fire_6 | opened step 13\nEVT-0012 | fire       | Willow Creek Homes             | sev 2 | HELD → fire_6 | opened step 14\nEVT-0013 | medical    | Hilltop Manor                  | sev 2 | ambulance_4 ETA 5 min | opened step 15\nEVT-0014 | fire       | Oak Avenue Shops               | sev 2 | HELD → fire_5 | opened step 16\nEVT-0015 | accident   | Willow Creek Homes             | sev 3 | HELD → ambulance_2 | opened step 17\nEVT-0016 | medical    | Hilltop Manor                  | sev 1 | HELD → ambulance_2 | opened step 18\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Hilltop Manor                  | RETURNING → EVT-0010\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007\nambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0013\nfire_5          | fire       | Parkside Shopping Center       | ON_SCENE → EVT-0008\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]\nEngine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]\nMetro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]\nSpring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]\nHilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]\nWillow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]\nParkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]\nOak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]\nWestway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]\n\n=== DISPATCHER NOTES ===\nStep 16: CALL-0016 → HOLD (fire, waiting for fire_5)\nStep 17: CALL-0017 → HOLD (ambulance, waiting for ambulance_2)\nStep 18: CALL-0018 → HOLD (ambulance, waiting for ambulance_2)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"ambulance_4\", \"from_event_id\": \"EVT-0013\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0020] ===\nA cyclist got hit by a car near Parkside Shopping Center. They're on the ground, conscious but bleeding from the head.\n\n=== ACTIVE EVENTS ===\nEVT-0004 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 4\nEVT-0005 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 5\nEVT-0007 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 15 min | opened step 8\nEVT-0009 | fire       | Parkside Shopping Center       | sev 2 | fire_6 ETA 9 min | opened step 11\nEVT-0011 | fire       | Willow Creek Homes             | sev 4 | HELD → fire_6 | opened step 13\nEVT-0012 | fire       | Willow Creek Homes             | sev 2 | HELD → fire_6 | opened step 14\nEVT-0014 | fire       | Oak Avenue Shops               | sev 2 | HELD → fire_5 | opened step 16\nEVT-0015 | accident   | Willow Creek Homes             | sev 3 | HELD → ambulance_2 | opened step 17\nEVT-0016 | medical    | Hilltop Manor                  | sev 1 | HELD → ambulance_2 | opened step 18\nEVT-0017 | accident   | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 7 min | opened step 19\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Hilltop Manor                  | RETURNING → EVT-0010\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007\nambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0017\nfire_5          | fire       | Parkside Shopping Center       | RETURNING → EVT-0008\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]\nEngine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]\nMetro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]\nSpring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]\nHilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]\nWillow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]\nParkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]\nOak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]\nWestway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]\n\n=== DISPATCHER NOTES ===\nStep 17: CALL-0017 → HOLD (ambulance, waiting for ambulance_2)\nStep 18: CALL-0018 → HOLD (ambulance, waiting for ambulance_2)\nStep 19: CALL-0019 → ambulance ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 2, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0007\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0001] ===\nThere's a man having chest pains at 930 Lake Drive. He's sweating a lot and says his arm feels numb.\n\n=== ACTIVE EVENTS ===\n(none)\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | City Central Hospital          | FREE\nambulance_3     | ambulance  | City Central Hospital          | FREE\nfire_4          | fire       | Westside Fire Department       | FREE\nfire_5          | fire       | Westside Fire Department       | FREE\nfire_6          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Spring Meadow Estates [2 min], Hilltop Manor [2 min], Westside Fire Department [6 min], Willow Creek Homes [4 min], Riverside Market [9 min], Highway 9 Interchange [5 min]\nWestside Fire Department (fire_station) → City Central Hospital [6 min], Highway 9 Interchange [1 min], Lakeview Residences [4 min], Metro Police HQ [6 min], Riverside Market [6 min]\nMetro Police HQ (police_station) → Riverside Market [1 min], Lakeview Residences [4 min], Westside Fire Department [6 min], Spring Meadow Estates [12 min]\nSpring Meadow Estates (residential) → City Central Hospital [2 min], Metro Police HQ [12 min], Hilltop Manor [2 min], Willow Creek Homes [3 min], Highway 9 Interchange [5 min]\nHilltop Manor (residential) → City Central Hospital [2 min], Spring Meadow Estates [2 min], Lakeview Residences [8 min], Willow Creek Homes [6 min]\nLakeview Residences (residential) → Westside Fire Department [4 min], Metro Police HQ [4 min], Highway 9 Interchange [5 min], Riverside Market [3 min], Hilltop Manor [8 min], Willow Creek Homes [10 min]\nWillow Creek Homes (residential) → Spring Meadow Estates [3 min], City Central Hospital [4 min], Hilltop Manor [6 min], Highway 9 Interchange [8 min], Lakeview Residences [10 min]\nRiverside Market (commercial) → Metro Police HQ [1 min], Lakeview Residences [3 min], Westside Fire Department [6 min], Highway 9 Interchange [6 min], City Central Hospital [9 min]\nHighway 9 Interchange (road_junction) → Westside Fire Department [1 min], Spring Meadow Estates [5 min], Lakeview Residences [5 min], Willow Creek Homes [8 min], Riverside Market [6 min], City Central Hospital [5 min]\n\n=== DISPATCHER NOTES ===\n(first call)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0002] ===\nSomeone's not breathing at Riverside Market! A bystander is doing CPR. Please send an ambulance to Sunset Drive immediately!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Spring Meadow Estates          | sev 4 | ambulance_2 ETA 2 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001\nambulance_3     | ambulance  | City Central Hospital          | FREE\nfire_4          | fire       | Westside Fire Department       | FREE\nfire_5          | fire       | Westside Fire Department       | FREE\nfire_6          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Spring Meadow Estates [2 min], Hilltop Manor [2 min], Westside Fire Department [6 min], Willow Creek Homes [4 min], Riverside Market [9 min], Highway 9 Interchange [5 min]\nWestside Fire Department (fire_station) → City Central Hospital [6 min], Highway 9 Interchange [1 min], Lakeview Residences [4 min], Metro Police HQ [6 min], Riverside Market [6 min]\nMetro Police HQ (police_station) → Riverside Market [1 min], Lakeview Residences [4 min], Westside Fire Department [6 min], Spring Meadow Estates [12 min]\nSpring Meadow Estates (residential) → City Central Hospital [2 min], Metro Police HQ [12 min], Hilltop Manor [2 min], Willow Creek Homes [3 min], Highway 9 Interchange [5 min]\nHilltop Manor (residential) → City Central Hospital [2 min], Spring Meadow Estates [2 min], Lakeview Residences [8 min], Willow Creek Homes [6 min]\nLakeview Residences (residential) → Westside Fire Department [4 min], Metro Police HQ [4 min], Highway 9 Interchange [5 min], Riverside Market [3 min], Hilltop Manor [8 min], Willow Creek Homes [10 min]\nWillow Creek Homes (residential) → Spring Meadow Estates [3 min], City Central Hospital [4 min], Hilltop Manor [6 min], Highway 9 Interchange [8 min], Lakeview Residences [10 min]\nRiverside Market (commercial) → Metro Police HQ [1 min], Lakeview Residences [3 min], Westside Fire Department [6 min], Highway 9 Interchange [6 min], City Central Hospital [9 min]\nHighway 9 Interchange (road_junction) → Westside Fire Department [1 min], Spring Meadow Estates [5 min], Lakeview Residences [5 min], Willow Creek Homes [8 min], Riverside Market [6 min], City Central Hospital [5 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_2\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0003] ===\nA cyclist got hit by a car near Spring Meadow Estates. They're on the ground, conscious but bleeding from the head.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Spring Meadow Estates          | sev 4 | ambulance_2 ETA 2 min | opened step 1\nEVT-0002 | medical    | Riverside Market               | sev 3 | ambulance_3 ETA 9 min | opened step 2\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0001\nambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002\nfire_4          | fire       | Westside Fire Department       | FREE\nfire_5          | fire       | Westside Fire Department       | FREE\nfire_6          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Spring Meadow Estates [2 min], Hilltop Manor [2 min], Westside Fire Department [6 min], Willow Creek Homes [4 min], Riverside Market [9 min], Highway 9 Interchange [5 min]\nWestside Fire Department (fire_station) → City Central Hospital [6 min], Highway 9 Interchange [1 min], Lakeview Residences [4 min], Metro Police HQ [6 min], Riverside Market [6 min]\nMetro Police HQ (police_station) → Riverside Market [1 min], Lakeview Residences [4 min], Westside Fire Department [6 min], Spring Meadow Estates [12 min]\nSpring Meadow Estates (residential) → City Central Hospital [2 min], Metro Police HQ [12 min], Hilltop Manor [2 min], Willow Creek Homes [3 min], Highway 9 Interchange [5 min]\nHilltop Manor (residential) → City Central Hospital [2 min], Spring Meadow Estates [2 min], Lakeview Residences [8 min], Willow Creek Homes [6 min]\nLakeview Residences (residential) → Westside Fire Department [4 min], Metro Police HQ [4 min], Highway 9 Interchange [5 min], Riverside Market [3 min], Hilltop Manor [8 min], Willow Creek Homes [10 min]\nWillow Creek Homes (residential) → Spring Meadow Estates [3 min], City Central Hospital [4 min], Hilltop Manor [6 min], Highway 9 Interchange [8 min], Lakeview Residences [10 min]\nRiverside Market (commercial) → Metro Police HQ [1 min], Lakeview Residences [3 min], Westside Fire Department [6 min], Highway 9 Interchange [6 min], City Central Hospital [9 min]\nHighway 9 Interchange (road_junction) → Westside Fire Department [1 min], Spring Meadow Estates [5 min], Lakeview Residences [5 min], Willow Creek Homes [8 min], Riverside Market [6 min], City Central Hospital [5 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_2\nStep 2: CALL-0002 → ambulance ambulance_3\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"ambulance_3\", \"from_event_id\": \"EVT-0002\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0004] ===\nHello, my neighbor fell and hurt her ankle at 194 First Drive. She's conscious and talking but can't walk.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Spring Meadow Estates          | sev 4 | ambulance_2 ETA 2 min | opened step 1\nEVT-0002 | medical    | Riverside Market               | sev 3 | UNASSIGNED | opened step 2\nEVT-0003 | accident   | Spring Meadow Estates          | sev 4 | ambulance_3 ETA 2 min | opened step 3\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0001\nambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003\nfire_4          | fire       | Westside Fire Department       | FREE\nfire_5          | fire       | Westside Fire Department       | FREE\nfire_6          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Spring Meadow Estates [2 min], Hilltop Manor [2 min], Westside Fire Department [6 min], Willow Creek Homes [4 min], Riverside Market [9 min], Highway 9 Interchange [5 min]\nWestside Fire Department (fire_station) → City Central Hospital [6 min], Highway 9 Interchange [1 min], Lakeview Residences [4 min], Metro Police HQ [6 min], Riverside Market [6 min]\nMetro Police HQ (police_station) → Riverside Market [1 min], Lakeview Residences [4 min], Westside Fire Department [6 min], Spring Meadow Estates [12 min]\nSpring Meadow Estates (residential) → City Central Hospital [2 min], Metro Police HQ [12 min], Hilltop Manor [2 min], Willow Creek Homes [3 min], Highway 9 Interchange [5 min]\nHilltop Manor (residential) → City Central Hospital [2 min], Spring Meadow Estates [2 min], Lakeview Residences [8 min], Willow Creek Homes [6 min]\nLakeview Residences (residential) → Westside Fire Department [4 min], Metro Police HQ [4 min], Highway 9 Interchange [5 min], Riverside Market [3 min], Hilltop Manor [8 min], Willow Creek Homes [10 min]\nWillow Creek Homes (residential) → Spring Meadow Estates [3 min], City Central Hospital [4 min], Hilltop Manor [6 min], Highway 9 Interchange [8 min], Lakeview Residences [10 min]\nRiverside Market (commercial) → Metro Police HQ [1 min], Lakeview Residences [3 min], Westside Fire Department [6 min], Highway 9 Interchange [6 min], City Central Hospital [9 min]\nHighway 9 Interchange (road_junction) → Westside Fire Department [1 min], Spring Meadow Estates [5 min], Lakeview Residences [5 min], Willow Creek Homes [8 min], Riverside Market [6 min], City Central Hospital [5 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_2\nStep 2: CALL-0002 → ambulance ambulance_3\nStep 3: CALL-0003 → ambulance ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0005] ===\nSomeone fainted at Hilltop Manor. They're breathing okay now but look really pale. We're on Cedar Boulevard.\n\n=== ACTIVE EVENTS ===\nEVT-0002 | medical    | Riverside Market               | sev 3 | UNASSIGNED | opened step 2\nEVT-0003 | accident   | Spring Meadow Estates          | sev 4 | ambulance_3 ETA 2 min | opened step 3\nEVT-0004 | medical    | Lakeview Residences            | sev 3 | HELD → ambulance_2 | opened step 4\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Spring Meadow Estates          | RETURNING → EVT-0001\nambulance_3     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0003\nfire_4          | fire       | Westside Fire Department       | FREE\nfire_5          | fire       | Westside Fire Department       | FREE\nfire_6          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Spring Meadow Estates [2 min], Hilltop Manor [2 min], Westside Fire Department [6 min], Willow Creek Homes [4 min], Riverside Market [9 min], Highway 9 Interchange [5 min]\nWestside Fire Department (fire_station) → City Central Hospital [6 min], Highway 9 Interchange [1 min], Lakeview Residences [4 min], Metro Police HQ [6 min], Riverside Market [6 min]\nMetro Police HQ (police_station) → Riverside Market [1 min], Lakeview Residences [4 min], Westside Fire Department [6 min], Spring Meadow Estates [12 min]\nSpring Meadow Estates (residential) → City Central Hospital [2 min], Metro Police HQ [12 min], Hilltop Manor [2 min], Willow Creek Homes [3 min], Highway 9 Interchange [5 min]\nHilltop Manor (residential) → City Central Hospital [2 min], Spring Meadow Estates [2 min], Lakeview Residences [8 min], Willow Creek Homes [6 min]\nLakeview Residences (residential) → Westside Fire Department [4 min], Metro Police HQ [4 min], Highway 9 Interchange [5 min], Riverside Market [3 min], Hilltop Manor [8 min], Willow Creek Homes [10 min]\nWillow Creek Homes (residential) → Spring Meadow Estates [3 min], City Central Hospital [4 min], Hilltop Manor [6 min], Highway 9 Interchange [8 min], Lakeview Residences [10 min]\nRiverside Market (commercial) → Metro Police HQ [1 min], Lakeview Residences [3 min], Westside Fire Department [6 min], Highway 9 Interchange [6 min], City Central Hospital [9 min]\nHighway 9 Interchange (road_junction) → Westside Fire Department [1 min], Spring Meadow Estates [5 min], Lakeview Residences [5 min], Willow Creek Homes [8 min], Riverside Market [6 min], City Central Hospital [5 min]\n\n=== DISPATCHER NOTES ===\nStep 2: CALL-0002 → ambulance ambulance_3\nStep 3: CALL-0003 → ambulance ?\nStep 4: CALL-0004 → HOLD (ambulance, waiting for ambulance_2)\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0006] ===\nThere's a break-in happening right now at 820 Cedar Boulevard. I can see someone climbing through a window from across the street.\n\n=== ACTIVE EVENTS ===\nEVT-0002 | medical    | Riverside Market               | sev 3 | UNASSIGNED | opened step 2\nEVT-0003 | accident   | Spring Meadow Estates          | sev 4 | ambulance_3 ETA 2 min | opened step 3\nEVT-0004 | medical    | Lakeview Residences            | sev 3 | HELD → ambulance_2 | opened step 4\nEVT-0005 | medical    | Hilltop Manor                  | sev 2 | HELD → ambulance_2 | opened step 5\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Spring Meadow Estates          | RETURNING → EVT-0001\nambulance_3     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0003\nfire_4          | fire       | Westside Fire Department       | FREE\nfire_5          | fire       | Westside Fire Department       | FREE\nfire_6          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Spring Meadow Estates [2 min], Hilltop Manor [2 min], Westside Fire Department [6 min], Willow Creek Homes [4 min], Riverside Market [9 min], Highway 9 Interchange [5 min]\nWestside Fire Department (fire_station) → City Central Hospital [6 min], Highway 9 Interchange [1 min], Lakeview Residences [4 min], Metro Police HQ [6 min], Riverside Market [6 min]\nMetro Police HQ (police_station) → Riverside Market [1 min], Lakeview Residences [4 min], Westside Fire Department [6 min], Spring Meadow Estates [12 min]\nSpring Meadow Estates (residential) → City Central Hospital [2 min], Metro Police HQ [12 min], Hilltop Manor [2 min], Willow Creek Homes [3 min], Highway 9 Interchange [5 min]\nHilltop Manor (residential) → City Central Hospital [2 min], Spring Meadow Estates [2 min], Lakeview Residences [8 min], Willow Creek Homes [6 min]\nLakeview Residences (residential) → Westside Fire Department [4 min], Metro Police HQ [4 min], Highway 9 Interchange [5 min], Riverside Market [3 min], Hilltop Manor [8 min], Willow Creek Homes [10 min]\nWillow Creek Homes (residential) → Spring Meadow Estates [3 min], City Central Hospital [4 min], Hilltop Manor [6 min], Highway 9 Interchange [8 min], Lakeview Residences [10 min]\nRiverside Market (commercial) → Metro Police HQ [1 min], Lakeview Residences [3 min], Westside Fire Department [6 min], Highway 9 Interchange [6 min], City Central Hospital [9 min]\nHighway 9 Interchange (road_junction) → Westside Fire Department [1 min], Spring Meadow Estates [5 min], Lakeview Residences [5 min], Willow Creek Homes [8 min], Riverside Market [6 min], City Central Hospital [5 min]\n\n=== DISPATCHER NOTES ===\nStep 3: CALL-0003 → ambulance ?\nStep 4: CALL-0004 → HOLD (ambulance, waiting for ambulance_2)\nStep 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_2)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_0\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0007] ===\nHi, I think I see some smoke coming from behind Lakeview Residences. It might be nothing but thought I should call.\n\n=== ACTIVE EVENTS ===\nEVT-0004 | medical    | Lakeview Residences            | sev 3 | ambulance_2 ETA 9 min | opened step 4\nEVT-0005 | medical    | Hilltop Manor                  | sev 2 | HELD → ambulance_2 | opened step 5\nEVT-0006 | crime      | Hilltop Manor                  | sev 2 | police_0 ETA 12 min | opened step 6\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0006\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004\nambulance_3     | ambulance  | Spring Meadow Estates          | RETURNING → EVT-0003\nfire_4          | fire       | Westside Fire Department       | FREE\nfire_5          | fire       | Westside Fire Department       | FREE\nfire_6          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Spring Meadow Estates [2 min], Hilltop Manor [2 min], Westside Fire Department [6 min], Willow Creek Homes [4 min], Riverside Market [9 min], Highway 9 Interchange [5 min]\nWestside Fire Department (fire_station) → City Central Hospital [6 min], Highway 9 Interchange [1 min], Lakeview Residences [4 min], Metro Police HQ [6 min], Riverside Market [6 min]\nMetro Police HQ (police_station) → Riverside Market [1 min], Lakeview Residences [4 min], Westside Fire Department [6 min], Spring Meadow Estates [12 min]\nSpring Meadow Estates (residential) → City Central Hospital [2 min], Metro Police HQ [12 min], Hilltop Manor [2 min], Willow Creek Homes [3 min], Highway 9 Interchange [5 min]\nHilltop Manor (residential) → City Central Hospital [2 min], Spring Meadow Estates [2 min], Lakeview Residences [8 min], Willow Creek Homes [6 min]\nLakeview Residences (residential) → Westside Fire Department [4 min], Metro Police HQ [4 min], Highway 9 Interchange [5 min], Riverside Market [3 min], Hilltop Manor [8 min], Willow Creek Homes [10 min]\nWillow Creek Homes (residential) → Spring Meadow Estates [3 min], City Central Hospital [4 min], Hilltop Manor [6 min], Highway 9 Interchange [8 min], Lakeview Residences [10 min]\nRiverside Market (commercial) → Metro Police HQ [1 min], Lakeview Residences [3 min], Westside Fire Department [6 min], Highway 9 Interchange [6 min], City Central Hospital [9 min]\nHighway 9 Interchange (road_junction) → Westside Fire Department [1 min], Spring Meadow Estates [5 min], Lakeview Residences [5 min], Willow Creek Homes [8 min], Riverside Market [6 min], City Central Hospital [5 min]\n\n=== DISPATCHER NOTES ===\nStep 4: CALL-0004 → HOLD (ambulance, waiting for ambulance_2)\nStep 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_2)\nStep 6: CALL-0006 → police police_0\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0008] ===\nMy husband just collapsed and he won't wake up! He's breathing weird. We're at 386 Elm Drive, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0004 | medical    | Lakeview Residences            | sev 3 | ambulance_2 ETA 9 min | opened step 4\nEVT-0005 | medical    | Hilltop Manor                  | sev 2 | HELD → ambulance_2 | opened step 5\nEVT-0006 | crime      | Hilltop Manor                  | sev 2 | police_0 ETA 12 min | opened step 6\nEVT-0007 | fire       | Lakeview Residences            | sev 4 | fire_4 ETA 4 min | opened step 7\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0006\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004\nambulance_3     | ambulance  | Spring Meadow Estates          | RETURNING → EVT-0003\nfire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007\nfire_5          | fire       | Westside Fire Department       | FREE\nfire_6          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Spring Meadow Estates [2 min], Hilltop Manor [2 min], Westside Fire Department [6 min], Willow Creek Homes [4 min], Riverside Market [9 min], Highway 9 Interchange [5 min]\nWestside Fire Department (fire_station) → City Central Hospital [6 min], Highway 9 Interchange [1 min], Lakeview Residences [4 min], Metro Police HQ [6 min], Riverside Market [6 min]\nMetro Police HQ (police_station) → Riverside Market [1 min], Lakeview Residences [4 min], Westside Fire Department [6 min], Spring Meadow Estates [12 min]\nSpring Meadow Estates (residential) → City Central Hospital [2 min], Metro Police HQ [12 min], Hilltop Manor [2 min], Willow Creek Homes [3 min], Highway 9 Interchange [5 min]\nHilltop Manor (residential) → City Central Hospital [2 min], Spring Meadow Estates [2 min], Lakeview Residences [8 min], Willow Creek Homes [6 min]\nLakeview Residences (residential) → Westside Fire Department [4 min], Metro Police HQ [4 min], Highway 9 Interchange [5 min], Riverside Market [3 min], Hilltop Manor [8 min], Willow Creek Homes [10 min]\nWillow Creek Homes (residential) → Spring Meadow Estates [3 min], City Central Hospital [4 min], Hilltop Manor [6 min], Highway 9 Interchange [8 min], Lakeview Residences [10 min]\nRiverside Market (commercial) → Metro Police HQ [1 min], Lakeview Residences [3 min], Westside Fire Department [6 min], Highway 9 Interchange [6 min], City Central Hospital [9 min]\nHighway 9 Interchange (road_junction) → Westside Fire Department [1 min], Spring Meadow Estates [5 min], Lakeview Residences [5 min], Willow Creek Homes [8 min], Riverside Market [6 min], City Central Hospital [5 min]\n\n=== DISPATCHER NOTES ===\nStep 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_2)\nStep 6: CALL-0006 → police police_0\nStep 7: CALL-0007 → fire fire_4\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0009] ===\nBuilding's on fire on Elm Drive near Willow Creek Homes! People are yelling from the windows, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0004 | medical    | Lakeview Residences            | sev 3 | ambulance_2 ETA 9 min | opened step 4\nEVT-0005 | medical    | Hilltop Manor                  | sev 2 | HELD → ambulance_2 | opened step 5\nEVT-0006 | crime      | Hilltop Manor                  | sev 2 | police_0 ETA 12 min | opened step 6\nEVT-0007 | fire       | Lakeview Residences            | sev 4 | fire_4 ETA 4 min | opened step 7\nEVT-0008 | medical    | Willow Creek Homes             | sev 2 | ambulance_3 ETA 4 min | opened step 8\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0006\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004\nambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008\nfire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007\nfire_5          | fire       | Westside Fire Department       | FREE\nfire_6          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Spring Meadow Estates [2 min], Hilltop Manor [2 min], Westside Fire Department [6 min], Willow Creek Homes [4 min], Riverside Market [9 min], Highway 9 Interchange [5 min]\nWestside Fire Department (fire_station) → City Central Hospital [6 min], Highway 9 Interchange [1 min], Lakeview Residences [4 min], Metro Police HQ [6 min], Riverside Market [6 min]\nMetro Police HQ (police_station) → Riverside Market [1 min], Lakeview Residences [4 min], Westside Fire Department [6 min], Spring Meadow Estates [12 min]\nSpring Meadow Estates (residential) → City Central Hospital [2 min], Metro Police HQ [12 min], Hilltop Manor [2 min], Willow Creek Homes [3 min], Highway 9 Interchange [5 min]\nHilltop Manor (residential) → City Central Hospital [2 min], Spring Meadow Estates [2 min], Lakeview Residences [8 min], Willow Creek Homes [6 min]\nLakeview Residences (residential) → Westside Fire Department [4 min], Metro Police HQ [4 min], Highway 9 Interchange [5 min], Riverside Market [3 min], Hilltop Manor [8 min], Willow Creek Homes [10 min]\nWillow Creek Homes (residential) → Spring Meadow Estates [3 min], City Central Hospital [4 min], Hilltop Manor [6 min], Highway 9 Interchange [8 min], Lakeview Residences [10 min]\nRiverside Market (commercial) → Metro Police HQ [1 min], Lakeview Residences [3 min], Westside Fire Department [6 min], Highway 9 Interchange [6 min], City Central Hospital [9 min]\nHighway 9 Interchange (road_junction) → Westside Fire Department [1 min], Spring Meadow Estates [5 min], Lakeview Residences [5 min], Willow Creek Homes [8 min], Riverside Market [6 min], City Central Hospital [5 min]\n\n=== DISPATCHER NOTES ===\nStep 6: CALL-0006 → police police_0\nStep 7: CALL-0007 → fire fire_4\nStep 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0010] ===\nI think I heard gunshots near 769 Sunset Drive! People are running. I'm hiding inside Riverside Market, please send help!\n\n=== ACTIVE EVENTS ===\nEVT-0004 | medical    | Lakeview Residences            | sev 3 | ambulance_2 ETA 9 min | opened step 4\nEVT-0005 | medical    | Hilltop Manor                  | sev 2 | HELD → ambulance_2 | opened step 5\nEVT-0006 | crime      | Hilltop Manor                  | sev 2 | police_0 ETA 12 min | opened step 6\nEVT-0007 | fire       | Lakeview Residences            | sev 4 | fire_4 ETA 4 min | opened step 7\nEVT-0008 | medical    | Willow Creek Homes             | sev 2 | ambulance_3 ETA 4 min | opened step 8\nEVT-0009 | fire       | Willow Creek Homes             | sev 2 | fire_5 ETA 9 min | opened step 9\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0006\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004\nambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008\nfire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007\nfire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0009\nfire_6          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Spring Meadow Estates [2 min], Hilltop Manor [2 min], Westside Fire Department [6 min], Willow Creek Homes [4 min], Riverside Market [9 min], Highway 9 Interchange [5 min]\nWestside Fire Department (fire_station) → City Central Hospital [6 min], Highway 9 Interchange [1 min], Lakeview Residences [4 min], Metro Police HQ [6 min], Riverside Market [6 min]\nMetro Police HQ (police_station) → Riverside Market [1 min], Lakeview Residences [4 min], Westside Fire Department [6 min], Spring Meadow Estates [12 min]\nSpring Meadow Estates (residential) → City Central Hospital [2 min], Metro Police HQ [12 min], Hilltop Manor [2 min], Willow Creek Homes [3 min], Highway 9 Interchange [5 min]\nHilltop Manor (residential) → City Central Hospital [2 min], Spring Meadow Estates [2 min], Lakeview Residences [8 min], Willow Creek Homes [6 min]\nLakeview Residences (residential) → Westside Fire Department [4 min], Metro Police HQ [4 min], Highway 9 Interchange [5 min], Riverside Market [3 min], Hilltop Manor [8 min], Willow Creek Homes [10 min]\nWillow Creek Homes (residential) → Spring Meadow Estates [3 min], City Central Hospital [4 min], Hilltop Manor [6 min], Highway 9 Interchange [8 min], Lakeview Residences [10 min]\nRiverside Market (commercial) → Metro Police HQ [1 min], Lakeview Residences [3 min], Westside Fire Department [6 min], Highway 9 Interchange [6 min], City Central Hospital [9 min]\nHighway 9 Interchange (road_junction) → Westside Fire Department [1 min], Spring Meadow Estates [5 min], Lakeview Residences [5 min], Willow Creek Homes [8 min], Riverside Market [6 min], City Central Hospital [5 min]\n\n=== DISPATCHER NOTES ===\nStep 7: CALL-0007 → fire fire_4\nStep 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)\nStep 9: CALL-0009 → fire fire_5\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_1\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0001] ===\nI just got mugged near Riverside Condos! The guy ran towards Elm Street. He had a knife.\n\n=== ACTIVE EVENTS ===\n(none)\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\nambulance_2     | ambulance  | City Central Hospital          | FREE\nambulance_3     | ambulance  | City Central Hospital          | FREE\nfire_4          | fire       | Engine House No. 1             | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Central Police Station [6 min], Oakwood Apartments [8 min], Magnolia Gardens [9 min], Riverside Condos [8 min]\nEngine House No. 1 (fire_station) → Oakwood Apartments [3 min], Eastgate Roundabout [3 min], Lakeview Residences [9 min], Riverside Condos [6 min]\nCentral Police Station (police_station) → City Central Hospital [6 min], Magnolia Gardens [6 min], Downtown Mall [10 min], Lakeview Residences [11 min]\nOakwood Apartments (residential) → City Central Hospital [8 min], Engine House No. 1 [3 min], Riverside Condos [6 min], Downtown Mall [7 min], Eastgate Roundabout [6 min]\nRiverside Condos (residential) → City Central Hospital [8 min], Oakwood Apartments [6 min], Engine House No. 1 [6 min]\nMagnolia Gardens (residential) → City Central Hospital [9 min], Central Police Station [6 min], Lakeview Residences [5 min], Downtown Mall [5 min], Eastgate Roundabout [13 min]\nLakeview Residences (residential) → Engine House No. 1 [9 min], Central Police Station [11 min], Magnolia Gardens [5 min], Downtown Mall [3 min], Eastgate Roundabout [10 min]\nDowntown Mall (commercial) → Central Police Station [10 min], Oakwood Apartments [7 min], Magnolia Gardens [5 min], Lakeview Residences [3 min]\nEastgate Roundabout (road_junction) → Engine House No. 1 [3 min], Magnolia Gardens [13 min], Oakwood Apartments [6 min], Lakeview Residences [10 min]\n\n=== DISPATCHER NOTES ===\n(first call)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_0\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0002] ===\nThere's a break-in happening right now at 759 Oak Drive. I can see someone climbing through a window from across the street.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Riverside Condos               | sev 4 | police_0 ETA 13 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0001\npolice_1        | police     | Central Police Station         | FREE\nambulance_2     | ambulance  | City Central Hospital          | FREE\nambulance_3     | ambulance  | City Central Hospital          | FREE\nfire_4          | fire       | Engine House No. 1             | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Central Police Station [6 min], Oakwood Apartments [8 min], Magnolia Gardens [9 min], Riverside Condos [8 min]\nEngine House No. 1 (fire_station) → Oakwood Apartments [3 min], Eastgate Roundabout [3 min], Lakeview Residences [9 min], Riverside Condos [6 min]\nCentral Police Station (police_station) → City Central Hospital [6 min], Magnolia Gardens [6 min], Downtown Mall [10 min], Lakeview Residences [11 min]\nOakwood Apartments (residential) → City Central Hospital [8 min], Engine House No. 1 [3 min], Riverside Condos [6 min], Downtown Mall [7 min], Eastgate Roundabout [6 min]\nRiverside Condos (residential) → City Central Hospital [8 min], Oakwood Apartments [6 min], Engine House No. 1 [6 min]\nMagnolia Gardens (residential) → City Central Hospital [9 min], Central Police Station [6 min], Lakeview Residences [5 min], Downtown Mall [5 min], Eastgate Roundabout [13 min]\nLakeview Residences (residential) → Engine House No. 1 [9 min], Central Police Station [11 min], Magnolia Gardens [5 min], Downtown Mall [3 min], Eastgate Roundabout [10 min]\nDowntown Mall (commercial) → Central Police Station [10 min], Oakwood Apartments [7 min], Magnolia Gardens [5 min], Lakeview Residences [3 min]\nEastgate Roundabout (road_junction) → Engine House No. 1 [3 min], Magnolia Gardens [13 min], Oakwood Apartments [6 min], Lakeview Residences [10 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → police police_0\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 4, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0001\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0003] ===\nThere's a break-in happening right now at 449 Oak Drive. I can see someone climbing through a window from across the street.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Riverside Condos               | sev 4 | police_0 ETA 13 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0001\npolice_1        | police     | Central Police Station         | FREE\nambulance_2     | ambulance  | City Central Hospital          | FREE\nambulance_3     | ambulance  | City Central Hospital          | FREE\nfire_4          | fire       | Engine House No. 1             | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Central Police Station [6 min], Oakwood Apartments [8 min], Magnolia Gardens [9 min], Riverside Condos [8 min]\nEngine House No. 1 (fire_station) → Oakwood Apartments [3 min], Eastgate Roundabout [3 min], Lakeview Residences [9 min], Riverside Condos [6 min]\nCentral Police Station (police_station) → City Central Hospital [6 min], Magnolia Gardens [6 min], Downtown Mall [10 min], Lakeview Residences [11 min]\nOakwood Apartments (residential) → City Central Hospital [8 min], Engine House No. 1 [3 min], Riverside Condos [6 min], Downtown Mall [7 min], Eastgate Roundabout [6 min]\nRiverside Condos (residential) → City Central Hospital [8 min], Oakwood Apartments [6 min], Engine House No. 1 [6 min]\nMagnolia Gardens (residential) → City Central Hospital [9 min], Central Police Station [6 min], Lakeview Residences [5 min], Downtown Mall [5 min], Eastgate Roundabout [13 min]\nLakeview Residences (residential) → Engine House No. 1 [9 min], Central Police Station [11 min], Magnolia Gardens [5 min], Downtown Mall [3 min], Eastgate Roundabout [10 min]\nDowntown Mall (commercial) → Central Police Station [10 min], Oakwood Apartments [7 min], Magnolia Gardens [5 min], Lakeview Residences [3 min]\nEastgate Roundabout (road_junction) → Engine House No. 1 [3 min], Magnolia Gardens [13 min], Oakwood Apartments [6 min], Lakeview Residences [10 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → police police_0\nStep 2: CALL-0002 → Duplicate of EVT-0001\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 4, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0001\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0004] ===\nI just got mugged near Riverside Condos! The guy ran towards Park Avenue. He had a knife.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Riverside Condos               | sev 4 | police_0 ETA 13 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0001\npolice_1        | police     | Central Police Station         | FREE\nambulance_2     | ambulance  | City Central Hospital          | FREE\nambulance_3     | ambulance  | City Central Hospital          | FREE\nfire_4          | fire       | Engine House No. 1             | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Central Police Station [6 min], Oakwood Apartments [8 min], Magnolia Gardens [9 min], Riverside Condos [8 min]\nEngine House No. 1 (fire_station) → Oakwood Apartments [3 min], Eastgate Roundabout [3 min], Lakeview Residences [9 min], Riverside Condos [6 min]\nCentral Police Station (police_station) → City Central Hospital [6 min], Magnolia Gardens [6 min], Downtown Mall [10 min], Lakeview Residences [11 min]\nOakwood Apartments (residential) → City Central Hospital [8 min], Engine House No. 1 [3 min], Riverside Condos [6 min], Downtown Mall [7 min], Eastgate Roundabout [6 min]\nRiverside Condos (residential) → City Central Hospital [8 min], Oakwood Apartments [6 min], Engine House No. 1 [6 min]\nMagnolia Gardens (residential) → City Central Hospital [9 min], Central Police Station [6 min], Lakeview Residences [5 min], Downtown Mall [5 min], Eastgate Roundabout [13 min]\nLakeview Residences (residential) → Engine House No. 1 [9 min], Central Police Station [11 min], Magnolia Gardens [5 min], Downtown Mall [3 min], Eastgate Roundabout [10 min]\nDowntown Mall (commercial) → Central Police Station [10 min], Oakwood Apartments [7 min], Magnolia Gardens [5 min], Lakeview Residences [3 min]\nEastgate Roundabout (road_junction) → Engine House No. 1 [3 min], Magnolia Gardens [13 min], Oakwood Apartments [6 min], Lakeview Residences [10 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → police police_0\nStep 2: CALL-0002 → Duplicate of EVT-0001\nStep 3: CALL-0003 → Duplicate of EVT-0001\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 4, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0001\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0005] ===\nSomeone's not breathing at Lakeview Residences! A bystander is doing CPR. Please send an ambulance to River Road immediately!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Riverside Condos               | sev 4 | police_0 ETA 13 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0001\npolice_1        | police     | Central Police Station         | FREE\nambulance_2     | ambulance  | City Central Hospital          | FREE\nambulance_3     | ambulance  | City Central Hospital          | FREE\nfire_4          | fire       | Engine House No. 1             | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Central Police Station [6 min], Oakwood Apartments [8 min], Magnolia Gardens [9 min], Riverside Condos [8 min]\nEngine House No. 1 (fire_station) → Oakwood Apartments [3 min], Eastgate Roundabout [3 min], Lakeview Residences [9 min], Riverside Condos [6 min]\nCentral Police Station (police_station) → City Central Hospital [6 min], Magnolia Gardens [6 min], Downtown Mall [10 min], Lakeview Residences [11 min]\nOakwood Apartments (residential) → City Central Hospital [8 min], Engine House No. 1 [3 min], Riverside Condos [6 min], Downtown Mall [7 min], Eastgate Roundabout [6 min]\nRiverside Condos (residential) → City Central Hospital [8 min], Oakwood Apartments [6 min], Engine House No. 1 [6 min]\nMagnolia Gardens (residential) → City Central Hospital [9 min], Central Police Station [6 min], Lakeview Residences [5 min], Downtown Mall [5 min], Eastgate Roundabout [13 min]\nLakeview Residences (residential) → Engine House No. 1 [9 min], Central Police Station [11 min], Magnolia Gardens [5 min], Downtown Mall [3 min], Eastgate Roundabout [10 min]\nDowntown Mall (commercial) → Central Police Station [10 min], Oakwood Apartments [7 min], Magnolia Gardens [5 min], Lakeview Residences [3 min]\nEastgate Roundabout (road_junction) → Engine House No. 1 [3 min], Magnolia Gardens [13 min], Oakwood Apartments [6 min], Lakeview Residences [10 min]\n\n=== DISPATCHER NOTES ===\nStep 2: CALL-0002 → Duplicate of EVT-0001\nStep 3: CALL-0003 → Duplicate of EVT-0001\nStep 4: CALL-0004 → Duplicate of EVT-0001\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0006] ===\nThere's a fight outside Magnolia Gardens on Pine Lane. Looks like 3-4 people involved, getting pretty violent.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Riverside Condos               | sev 4 | police_0 ETA 13 min | opened step 1\nEVT-0002 | medical    | Lakeview Residences            | sev 3 | ambulance_2 ETA 13 min | opened step 5\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0001\npolice_1        | police     | Central Police Station         | FREE\nambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002\nambulance_3     | ambulance  | City Central Hospital          | FREE\nfire_4          | fire       | Engine House No. 1             | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Central Police Station [6 min], Oakwood Apartments [8 min], Magnolia Gardens [9 min], Riverside Condos [8 min]\nEngine House No. 1 (fire_station) → Oakwood Apartments [3 min], Eastgate Roundabout [3 min], Lakeview Residences [9 min], Riverside Condos [6 min]\nCentral Police Station (police_station) → City Central Hospital [6 min], Magnolia Gardens [6 min], Downtown Mall [10 min], Lakeview Residences [11 min]\nOakwood Apartments (residential) → City Central Hospital [8 min], Engine House No. 1 [3 min], Riverside Condos [6 min], Downtown Mall [7 min], Eastgate Roundabout [6 min]\nRiverside Condos (residential) → City Central Hospital [8 min], Oakwood Apartments [6 min], Engine House No. 1 [6 min]\nMagnolia Gardens (residential) → City Central Hospital [9 min], Central Police Station [6 min], Lakeview Residences [5 min], Downtown Mall [5 min], Eastgate Roundabout [13 min]\nLakeview Residences (residential) → Engine House No. 1 [9 min], Central Police Station [11 min], Magnolia Gardens [5 min], Downtown Mall [3 min], Eastgate Roundabout [10 min]\nDowntown Mall (commercial) → Central Police Station [10 min], Oakwood Apartments [7 min], Magnolia Gardens [5 min], Lakeview Residences [3 min]\nEastgate Roundabout (road_junction) → Engine House No. 1 [3 min], Magnolia Gardens [13 min], Oakwood Apartments [6 min], Lakeview Residences [10 min]\n\n=== DISPATCHER NOTES ===\nStep 3: CALL-0003 → Duplicate of EVT-0001\nStep 4: CALL-0004 → Duplicate of EVT-0001\nStep 5: CALL-0005 → ambulance ambulance_2\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_1\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0007] ===\nBad crash on Elm Boulevard! Car flipped over near Downtown Mall. Driver's trapped inside, not responding!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Riverside Condos               | sev 4 | police_0 ETA 13 min | opened step 1\nEVT-0002 | medical    | Lakeview Residences            | sev 3 | ambulance_2 ETA 13 min | opened step 5\nEVT-0003 | crime      | Magnolia Gardens               | sev 5 | police_1 ETA 6 min | opened step 6\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0001\npolice_1        | police     | Central Police Station         | DISPATCHED → EVT-0003\nambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002\nambulance_3     | ambulance  | City Central Hospital          | FREE\nfire_4          | fire       | Engine House No. 1             | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Central Police Station [6 min], Oakwood Apartments [8 min], Magnolia Gardens [9 min], Riverside Condos [8 min]\nEngine House No. 1 (fire_station) → Oakwood Apartments [3 min], Eastgate Roundabout [3 min], Lakeview Residences [9 min], Riverside Condos [6 min]\nCentral Police Station (police_station) → City Central Hospital [6 min], Magnolia Gardens [6 min], Downtown Mall [10 min], Lakeview Residences [11 min]\nOakwood Apartments (residential) → City Central Hospital [8 min], Engine House No. 1 [3 min], Riverside Condos [6 min], Downtown Mall [7 min], Eastgate Roundabout [6 min]\nRiverside Condos (residential) → City Central Hospital [8 min], Oakwood Apartments [6 min], Engine House No. 1 [6 min]\nMagnolia Gardens (residential) → City Central Hospital [9 min], Central Police Station [6 min], Lakeview Residences [5 min], Downtown Mall [5 min], Eastgate Roundabout [13 min]\nLakeview Residences (residential) → Engine House No. 1 [9 min], Central Police Station [11 min], Magnolia Gardens [5 min], Downtown Mall [3 min], Eastgate Roundabout [10 min]\nDowntown Mall (commercial) → Central Police Station [10 min], Oakwood Apartments [7 min], Magnolia Gardens [5 min], Lakeview Residences [3 min]\nEastgate Roundabout (road_junction) → Engine House No. 1 [3 min], Magnolia Gardens [13 min], Oakwood Apartments [6 min], Lakeview Residences [10 min]\n\n=== DISPATCHER NOTES ===\nStep 4: CALL-0004 → Duplicate of EVT-0001\nStep 5: CALL-0005 → ambulance ambulance_2\nStep 6: CALL-0006 → police police_1\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0008] ===\nThere's a man having chest pains at 929 River Road. He's sweating a lot and says his arm feels numb.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Riverside Condos               | sev 4 | police_0 ETA 13 min | opened step 1\nEVT-0002 | medical    | Lakeview Residences            | sev 3 | ambulance_2 ETA 13 min | opened step 5\nEVT-0003 | crime      | Magnolia Gardens               | sev 5 | police_1 ETA 6 min | opened step 6\nEVT-0004 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 14 min | opened step 7\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0001\npolice_1        | police     | Central Police Station         | DISPATCHED → EVT-0003\nambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002\nambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004\nfire_4          | fire       | Engine House No. 1             | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Central Police Station [6 min], Oakwood Apartments [8 min], Magnolia Gardens [9 min], Riverside Condos [8 min]\nEngine House No. 1 (fire_station) → Oakwood Apartments [3 min], Eastgate Roundabout [3 min], Lakeview Residences [9 min], Riverside Condos [6 min]\nCentral Police Station (police_station) → City Central Hospital [6 min], Magnolia Gardens [6 min], Downtown Mall [10 min], Lakeview Residences [11 min]\nOakwood Apartments (residential) → City Central Hospital [8 min], Engine House No. 1 [3 min], Riverside Condos [6 min], Downtown Mall [7 min], Eastgate Roundabout [6 min]\nRiverside Condos (residential) → City Central Hospital [8 min], Oakwood Apartments [6 min], Engine House No. 1 [6 min]\nMagnolia Gardens (residential) → City Central Hospital [9 min], Central Police Station [6 min], Lakeview Residences [5 min], Downtown Mall [5 min], Eastgate Roundabout [13 min]\nLakeview Residences (residential) → Engine House No. 1 [9 min], Central Police Station [11 min], Magnolia Gardens [5 min], Downtown Mall [3 min], Eastgate Roundabout [10 min]\nDowntown Mall (commercial) → Central Police Station [10 min], Oakwood Apartments [7 min], Magnolia Gardens [5 min], Lakeview Residences [3 min]\nEastgate Roundabout (road_junction) → Engine House No. 1 [3 min], Magnolia Gardens [13 min], Oakwood Apartments [6 min], Lakeview Residences [10 min]\n\n=== DISPATCHER NOTES ===\nStep 5: CALL-0005 → ambulance ambulance_2\nStep 6: CALL-0006 → police police_1\nStep 7: CALL-0007 → ambulance ambulance_3\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"ambulance_2\", \"from_event_id\": \"EVT-0002\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0009] ===\nBad crash on Elm Boulevard! Car flipped over near Downtown Mall. Driver's trapped inside, not responding!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Riverside Condos               | sev 4 | police_0 ETA 13 min | opened step 1\nEVT-0002 | medical    | Lakeview Residences            | sev 3 | UNASSIGNED | opened step 5\nEVT-0003 | crime      | Magnolia Gardens               | sev 5 | police_1 ETA 6 min | opened step 6\nEVT-0004 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 14 min | opened step 7\nEVT-0005 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 13 min | opened step 8\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0001\npolice_1        | police     | Central Police Station         | DISPATCHED → EVT-0003\nambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005\nambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004\nfire_4          | fire       | Engine House No. 1             | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Central Police Station [6 min], Oakwood Apartments [8 min], Magnolia Gardens [9 min], Riverside Condos [8 min]\nEngine House No. 1 (fire_station) → Oakwood Apartments [3 min], Eastgate Roundabout [3 min], Lakeview Residences [9 min], Riverside Condos [6 min]\nCentral Police Station (police_station) → City Central Hospital [6 min], Magnolia Gardens [6 min], Downtown Mall [10 min], Lakeview Residences [11 min]\nOakwood Apartments (residential) → City Central Hospital [8 min], Engine House No. 1 [3 min], Riverside Condos [6 min], Downtown Mall [7 min], Eastgate Roundabout [6 min]\nRiverside Condos (residential) → City Central Hospital [8 min], Oakwood Apartments [6 min], Engine House No. 1 [6 min]\nMagnolia Gardens (residential) → City Central Hospital [9 min], Central Police Station [6 min], Lakeview Residences [5 min], Downtown Mall [5 min], Eastgate Roundabout [13 min]\nLakeview Residences (residential) → Engine House No. 1 [9 min], Central Police Station [11 min], Magnolia Gardens [5 min], Downtown Mall [3 min], Eastgate Roundabout [10 min]\nDowntown Mall (commercial) → Central Police Station [10 min], Oakwood Apartments [7 min], Magnolia Gardens [5 min], Lakeview Residences [3 min]\nEastgate Roundabout (road_junction) → Engine House No. 1 [3 min], Magnolia Gardens [13 min], Oakwood Apartments [6 min], Lakeview Residences [10 min]\n\n=== DISPATCHER NOTES ===\nStep 6: CALL-0006 → police police_1\nStep 7: CALL-0007 → ambulance ambulance_3\nStep 8: CALL-0008 → ambulance ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 4, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0004\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0010] ===\nHello, my neighbor fell and hurt her ankle at 820 Oak Drive. She's conscious and talking but can't walk.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Riverside Condos               | sev 4 | police_0 ETA 13 min | opened step 1\nEVT-0003 | crime      | Magnolia Gardens               | sev 5 | police_1 ETA 6 min | opened step 6\nEVT-0004 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 14 min | opened step 7\nEVT-0005 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 13 min | opened step 8\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0001\npolice_1        | police     | Central Police Station         | DISPATCHED → EVT-0003\nambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005\nambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004\nfire_4          | fire       | Engine House No. 1             | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Central Police Station [6 min], Oakwood Apartments [8 min], Magnolia Gardens [9 min], Riverside Condos [8 min]\nEngine House No. 1 (fire_station) → Oakwood Apartments [3 min], Eastgate Roundabout [3 min], Lakeview Residences [9 min], Riverside Condos [6 min]\nCentral Police Station (police_station) → City Central Hospital [6 min], Magnolia Gardens [6 min], Downtown Mall [10 min], Lakeview Residences [11 min]\nOakwood Apartments (residential) → City Central Hospital [8 min], Engine House No. 1 [3 min], Riverside Condos [6 min], Downtown Mall [7 min], Eastgate Roundabout [6 min]\nRiverside Condos (residential) → City Central Hospital [8 min], Oakwood Apartments [6 min], Engine House No. 1 [6 min]\nMagnolia Gardens (residential) → City Central Hospital [9 min], Central Police Station [6 min], Lakeview Residences [5 min], Downtown Mall [5 min], Eastgate Roundabout [13 min]\nLakeview Residences (residential) → Engine House No. 1 [9 min], Central Police Station [11 min], Magnolia Gardens [5 min], Downtown Mall [3 min], Eastgate Roundabout [10 min]\nDowntown Mall (commercial) → Central Police Station [10 min], Oakwood Apartments [7 min], Magnolia Gardens [5 min], Lakeview Residences [3 min]\nEastgate Roundabout (road_junction) → Engine House No. 1 [3 min], Magnolia Gardens [13 min], Oakwood Apartments [6 min], Lakeview Residences [10 min]\n\n=== DISPATCHER NOTES ===\nStep 7: CALL-0007 → ambulance ambulance_3\nStep 8: CALL-0008 → ambulance ?\nStep 9: CALL-0009 → Duplicate of EVT-0004\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0011] ===\nThere's a fight outside Riverside Condos on Oak Drive. Looks like 3-4 people involved, getting pretty violent.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Riverside Condos               | sev 4 | police_0 ETA 13 min | opened step 1\nEVT-0003 | crime      | Magnolia Gardens               | sev 5 | police_1 ETA 6 min | opened step 6\nEVT-0004 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 14 min | opened step 7\nEVT-0005 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 13 min | opened step 8\nEVT-0006 | medical    | Riverside Condos               | sev 1 | HELD → ambulance_2 | opened step 10\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0001\npolice_1        | police     | Central Police Station         | DISPATCHED → EVT-0003\nambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005\nambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004\nfire_4          | fire       | Engine House No. 1             | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Central Police Station [6 min], Oakwood Apartments [8 min], Magnolia Gardens [9 min], Riverside Condos [8 min]\nEngine House No. 1 (fire_station) → Oakwood Apartments [3 min], Eastgate Roundabout [3 min], Lakeview Residences [9 min], Riverside Condos [6 min]\nCentral Police Station (police_station) → City Central Hospital [6 min], Magnolia Gardens [6 min], Downtown Mall [10 min], Lakeview Residences [11 min]\nOakwood Apartments (residential) → City Central Hospital [8 min], Engine House No. 1 [3 min], Riverside Condos [6 min], Downtown Mall [7 min], Eastgate Roundabout [6 min]\nRiverside Condos (residential) → City Central Hospital [8 min], Oakwood Apartments [6 min], Engine House No. 1 [6 min]\nMagnolia Gardens (residential) → City Central Hospital [9 min], Central Police Station [6 min], Lakeview Residences [5 min], Downtown Mall [5 min], Eastgate Roundabout [13 min]\nLakeview Residences (residential) → Engine House No. 1 [9 min], Central Police Station [11 min], Magnolia Gardens [5 min], Downtown Mall [3 min], Eastgate Roundabout [10 min]\nDowntown Mall (commercial) → Central Police Station [10 min], Oakwood Apartments [7 min], Magnolia Gardens [5 min], Lakeview Residences [3 min]\nEastgate Roundabout (road_junction) → Engine House No. 1 [3 min], Magnolia Gardens [13 min], Oakwood Apartments [6 min], Lakeview Residences [10 min]\n\n=== DISPATCHER NOTES ===\nStep 8: CALL-0008 → ambulance ?\nStep 9: CALL-0009 → Duplicate of EVT-0004\nStep 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_2)\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 4, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0001\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0012] ===\nYeah there's a small fire in a dumpster near Lakeview Residences on River Road. It's not spreading but it's pretty smoky.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Riverside Condos               | sev 4 | police_0 ETA 13 min | opened step 1\nEVT-0003 | crime      | Magnolia Gardens               | sev 5 | police_1 ETA 6 min | opened step 6\nEVT-0004 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 14 min | opened step 7\nEVT-0005 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 13 min | opened step 8\nEVT-0006 | medical    | Riverside Condos               | sev 1 | HELD → ambulance_2 | opened step 10\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0001\npolice_1        | police     | Magnolia Gardens               | ON_SCENE → EVT-0003\nambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005\nambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004\nfire_4          | fire       | Engine House No. 1             | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Central Police Station [6 min], Oakwood Apartments [8 min], Magnolia Gardens [9 min], Riverside Condos [8 min]\nEngine House No. 1 (fire_station) → Oakwood Apartments [3 min], Eastgate Roundabout [3 min], Lakeview Residences [9 min], Riverside Condos [6 min]\nCentral Police Station (police_station) → City Central Hospital [6 min], Magnolia Gardens [6 min], Downtown Mall [10 min], Lakeview Residences [11 min]\nOakwood Apartments (residential) → City Central Hospital [8 min], Engine House No. 1 [3 min], Riverside Condos [6 min], Downtown Mall [7 min], Eastgate Roundabout [6 min]\nRiverside Condos (residential) → City Central Hospital [8 min], Oakwood Apartments [6 min], Engine House No. 1 [6 min]\nMagnolia Gardens (residential) → City Central Hospital [9 min], Central Police Station [6 min], Lakeview Residences [5 min], Downtown Mall [5 min], Eastgate Roundabout [13 min]\nLakeview Residences (residential) → Engine House No. 1 [9 min], Central Police Station [11 min], Magnolia Gardens [5 min], Downtown Mall [3 min], Eastgate Roundabout [10 min]\nDowntown Mall (commercial) → Central Police Station [10 min], Oakwood Apartments [7 min], Magnolia Gardens [5 min], Lakeview Residences [3 min]\nEastgate Roundabout (road_junction) → Engine House No. 1 [3 min], Magnolia Gardens [13 min], Oakwood Apartments [6 min], Lakeview Residences [10 min]\n\n=== DISPATCHER NOTES ===\nStep 9: CALL-0009 → Duplicate of EVT-0004\nStep 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_2)\nStep 11: CALL-0011 → Duplicate of EVT-0001\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0013] ===\nI just got mugged near Oakwood Apartments! The guy ran towards Park Avenue. He had a knife.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Riverside Condos               | sev 4 | police_0 ETA 13 min | opened step 1\nEVT-0003 | crime      | Magnolia Gardens               | sev 5 | police_1 ETA 6 min | opened step 6\nEVT-0004 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 14 min | opened step 7\nEVT-0005 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 13 min | opened step 8\nEVT-0006 | medical    | Riverside Condos               | sev 1 | HELD → ambulance_2 | opened step 10\nEVT-0007 | fire       | Lakeview Residences            | sev 3 | fire_4 ETA 9 min | opened step 12\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0001\npolice_1        | police     | Magnolia Gardens               | ON_SCENE → EVT-0003\nambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005\nambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004\nfire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Central Police Station [6 min], Oakwood Apartments [8 min], Magnolia Gardens [9 min], Riverside Condos [8 min]\nEngine House No. 1 (fire_station) → Oakwood Apartments [3 min], Eastgate Roundabout [3 min], Lakeview Residences [9 min], Riverside Condos [6 min]\nCentral Police Station (police_station) → City Central Hospital [6 min], Magnolia Gardens [6 min], Downtown Mall [10 min], Lakeview Residences [11 min]\nOakwood Apartments (residential) → City Central Hospital [8 min], Engine House No. 1 [3 min], Riverside Condos [6 min], Downtown Mall [7 min], Eastgate Roundabout [6 min]\nRiverside Condos (residential) → City Central Hospital [8 min], Oakwood Apartments [6 min], Engine House No. 1 [6 min]\nMagnolia Gardens (residential) → City Central Hospital [9 min], Central Police Station [6 min], Lakeview Residences [5 min], Downtown Mall [5 min], Eastgate Roundabout [13 min]\nLakeview Residences (residential) → Engine House No. 1 [9 min], Central Police Station [11 min], Magnolia Gardens [5 min], Downtown Mall [3 min], Eastgate Roundabout [10 min]\nDowntown Mall (commercial) → Central Police Station [10 min], Oakwood Apartments [7 min], Magnolia Gardens [5 min], Lakeview Residences [3 min]\nEastgate Roundabout (road_junction) → Engine House No. 1 [3 min], Magnolia Gardens [13 min], Oakwood Apartments [6 min], Lakeview Residences [10 min]\n\n=== DISPATCHER NOTES ===\nStep 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_2)\nStep 11: CALL-0011 → Duplicate of EVT-0001\nStep 12: CALL-0012 → fire fire_4\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_1\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0014] ===\nBad crash on Elm Boulevard! Car flipped over near Downtown Mall. Driver's trapped inside, not responding!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Riverside Condos               | sev 4 | police_0 ETA 13 min | opened step 1\nEVT-0004 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 14 min | opened step 7\nEVT-0005 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 13 min | opened step 8\nEVT-0006 | medical    | Riverside Condos               | sev 1 | HELD → ambulance_2 | opened step 10\nEVT-0007 | fire       | Lakeview Residences            | sev 3 | fire_4 ETA 9 min | opened step 12\nEVT-0008 | crime      | Oakwood Apartments             | sev 4 | HELD → police_1 | opened step 13\n\n=== UNIT STATUS ===\npolice_0        | police     | Riverside Condos               | ON_SCENE → EVT-0001\npolice_1        | police     | Magnolia Gardens               | RETURNING → EVT-0003\nambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005\nambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004\nfire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Central Police Station [6 min], Oakwood Apartments [8 min], Magnolia Gardens [9 min], Riverside Condos [8 min]\nEngine House No. 1 (fire_station) → Oakwood Apartments [3 min], Eastgate Roundabout [3 min], Lakeview Residences [9 min], Riverside Condos [6 min]\nCentral Police Station (police_station) → City Central Hospital [6 min], Magnolia Gardens [6 min], Downtown Mall [10 min], Lakeview Residences [11 min]\nOakwood Apartments (residential) → City Central Hospital [8 min], Engine House No. 1 [3 min], Riverside Condos [6 min], Downtown Mall [7 min], Eastgate Roundabout [6 min]\nRiverside Condos (residential) → City Central Hospital [8 min], Oakwood Apartments [6 min], Engine House No. 1 [6 min]\nMagnolia Gardens (residential) → City Central Hospital [9 min], Central Police Station [6 min], Lakeview Residences [5 min], Downtown Mall [5 min], Eastgate Roundabout [13 min]\nLakeview Residences (residential) → Engine House No. 1 [9 min], Central Police Station [11 min], Magnolia Gardens [5 min], Downtown Mall [3 min], Eastgate Roundabout [10 min]\nDowntown Mall (commercial) → Central Police Station [10 min], Oakwood Apartments [7 min], Magnolia Gardens [5 min], Lakeview Residences [3 min]\nEastgate Roundabout (road_junction) → Engine House No. 1 [3 min], Magnolia Gardens [13 min], Oakwood Apartments [6 min], Lakeview Residences [10 min]\n\n=== DISPATCHER NOTES ===\nStep 11: CALL-0011 → Duplicate of EVT-0001\nStep 12: CALL-0012 → fire fire_4\nStep 13: CALL-0013 → HOLD (police, waiting for police_1)\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 4, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0004\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0015] ===\nThere's a break-in happening right now at 573 Pine Lane. I can see someone climbing through a window from across the street.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Riverside Condos               | sev 4 | police_0 ETA 13 min | opened step 1\nEVT-0004 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 14 min | opened step 7\nEVT-0005 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 13 min | opened step 8\nEVT-0006 | medical    | Riverside Condos               | sev 1 | HELD → ambulance_2 | opened step 10\nEVT-0007 | fire       | Lakeview Residences            | sev 3 | fire_4 ETA 9 min | opened step 12\nEVT-0008 | crime      | Oakwood Apartments             | sev 4 | HELD → police_1 | opened step 13\n\n=== UNIT STATUS ===\npolice_0        | police     | Riverside Condos               | ON_SCENE → EVT-0001\npolice_1        | police     | Magnolia Gardens               | RETURNING → EVT-0003\nambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005\nambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004\nfire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Central Police Station [6 min], Oakwood Apartments [8 min], Magnolia Gardens [9 min], Riverside Condos [8 min]\nEngine House No. 1 (fire_station) → Oakwood Apartments [3 min], Eastgate Roundabout [3 min], Lakeview Residences [9 min], Riverside Condos [6 min]\nCentral Police Station (police_station) → City Central Hospital [6 min], Magnolia Gardens [6 min], Downtown Mall [10 min], Lakeview Residences [11 min]\nOakwood Apartments (residential) → City Central Hospital [8 min], Engine House No. 1 [3 min], Riverside Condos [6 min], Downtown Mall [7 min], Eastgate Roundabout [6 min]\nRiverside Condos (residential) → City Central Hospital [8 min], Oakwood Apartments [6 min], Engine House No. 1 [6 min]\nMagnolia Gardens (residential) → City Central Hospital [9 min], Central Police Station [6 min], Lakeview Residences [5 min], Downtown Mall [5 min], Eastgate Roundabout [13 min]\nLakeview Residences (residential) → Engine House No. 1 [9 min], Central Police Station [11 min], Magnolia Gardens [5 min], Downtown Mall [3 min], Eastgate Roundabout [10 min]\nDowntown Mall (commercial) → Central Police Station [10 min], Oakwood Apartments [7 min], Magnolia Gardens [5 min], Lakeview Residences [3 min]\nEastgate Roundabout (road_junction) → Engine House No. 1 [3 min], Magnolia Gardens [13 min], Oakwood Apartments [6 min], Lakeview Residences [10 min]\n\n=== DISPATCHER NOTES ===\nStep 12: CALL-0012 → fire fire_4\nStep 13: CALL-0013 → HOLD (police, waiting for police_1)\nStep 14: CALL-0014 → Duplicate of EVT-0004\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_0\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0001] ===\nThere's a break-in happening right now at 196 Oak Lane. I can see someone climbing through a window from across the street.\n\n=== ACTIVE EVENTS ===\n(none)\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | City Central Hospital          | FREE\nambulance_4     | ambulance  | City Central Hospital          | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]\nEngine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]\nMetro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]\nBirchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]\nElmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]\nLakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]\nHilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]\nParkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]\nHighway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]\n\n=== DISPATCHER NOTES ===\n(first call)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_0\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0002] ===\nThere's a fire at 552 Elm Avenue! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Elmwood Terrace                | sev 1 | police_0 ETA 5 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | City Central Hospital          | FREE\nambulance_4     | ambulance  | City Central Hospital          | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]\nEngine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]\nMetro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]\nBirchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]\nElmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]\nLakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]\nHilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]\nParkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]\nHighway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → police police_0\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0003] ===\nHi, I think I see some smoke coming from behind Parkside Shopping Center. It might be nothing but thought I should call.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Elmwood Terrace                | sev 1 | police_0 ETA 5 min | opened step 1\nEVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 10 min | opened step 2\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | City Central Hospital          | FREE\nambulance_4     | ambulance  | City Central Hospital          | FREE\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]\nEngine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]\nMetro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]\nBirchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]\nElmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]\nLakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]\nHilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]\nParkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]\nHighway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → police police_0\nStep 2: CALL-0002 → fire fire_5\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 4, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0002\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0004] ===\nI'd like to report a shoplifter at Elmwood Terrace on Oak Lane. They already left but I got a good look.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Elmwood Terrace                | sev 1 | police_0 ETA 5 min | opened step 1\nEVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 10 min | opened step 2\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | City Central Hospital          | FREE\nambulance_4     | ambulance  | City Central Hospital          | FREE\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]\nEngine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]\nMetro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]\nBirchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]\nElmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]\nLakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]\nHilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]\nParkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]\nHighway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → police police_0\nStep 2: CALL-0002 → fire fire_5\nStep 3: CALL-0003 → Duplicate of EVT-0002\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 1, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0001\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0005] ===\nThere's a break-in happening right now at 379 Oak Lane. I can see someone climbing through a window from across the street.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Elmwood Terrace                | sev 1 | police_0 ETA 5 min | opened step 1\nEVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 10 min | opened step 2\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | City Central Hospital          | FREE\nambulance_4     | ambulance  | City Central Hospital          | FREE\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]\nEngine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]\nMetro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]\nBirchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]\nElmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]\nLakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]\nHilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]\nParkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]\nHighway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]\n\n=== DISPATCHER NOTES ===\nStep 2: CALL-0002 → fire fire_5\nStep 3: CALL-0003 → Duplicate of EVT-0002\nStep 4: CALL-0004 → Duplicate of EVT-0001\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_1\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0006] ===\nBad crash on Elm Avenue! Car flipped over near Parkside Shopping Center. Driver's trapped inside, not responding!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Elmwood Terrace                | sev 1 | police_0 ETA 5 min | opened step 1\nEVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 10 min | opened step 2\nEVT-0003 | crime      | Elmwood Terrace                | sev 4 | police_1 ETA 5 min | opened step 5\n\n=== UNIT STATUS ===\npolice_0        | police     | Elmwood Terrace                | ON_SCENE → EVT-0001\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | City Central Hospital          | FREE\nambulance_4     | ambulance  | City Central Hospital          | FREE\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]\nEngine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]\nMetro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]\nBirchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]\nElmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]\nLakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]\nHilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]\nParkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]\nHighway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]\n\n=== DISPATCHER NOTES ===\nStep 3: CALL-0003 → Duplicate of EVT-0002\nStep 4: CALL-0004 → Duplicate of EVT-0001\nStep 5: CALL-0005 → police police_1\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0007] ===\nHi, I think I see some smoke coming from behind Parkside Shopping Center. It might be nothing but thought I should call.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Elmwood Terrace                | sev 1 | police_0 ETA 5 min | opened step 1\nEVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 10 min | opened step 2\nEVT-0003 | crime      | Elmwood Terrace                | sev 4 | police_1 ETA 5 min | opened step 5\nEVT-0004 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 12 min | opened step 6\n\n=== UNIT STATUS ===\npolice_0        | police     | Elmwood Terrace                | ON_SCENE → EVT-0001\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004\nambulance_4     | ambulance  | City Central Hospital          | FREE\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]\nEngine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]\nMetro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]\nBirchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]\nElmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]\nLakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]\nHilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]\nParkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]\nHighway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]\n\n=== DISPATCHER NOTES ===\nStep 4: CALL-0004 → Duplicate of EVT-0001\nStep 5: CALL-0005 → police police_1\nStep 6: CALL-0006 → ambulance ambulance_3\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 4, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0002\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0008] ===\nCar accident at Elm Avenue and Oak Drive. One driver looks hurt, holding their neck. Other car's smoking.\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 10 min | opened step 2\nEVT-0003 | crime      | Elmwood Terrace                | sev 4 | police_1 ETA 5 min | opened step 5\nEVT-0004 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 12 min | opened step 6\n\n=== UNIT STATUS ===\npolice_0        | police     | Elmwood Terrace                | RETURNING → EVT-0001\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004\nambulance_4     | ambulance  | City Central Hospital          | FREE\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]\nEngine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]\nMetro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]\nBirchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]\nElmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]\nLakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]\nHilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]\nParkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]\nHighway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]\n\n=== DISPATCHER NOTES ===\nStep 5: CALL-0005 → police police_1\nStep 6: CALL-0006 → ambulance ambulance_3\nStep 7: CALL-0007 → Duplicate of EVT-0002\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 3, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0004\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0009] ===\nMy husband just collapsed and he won't wake up! He's breathing weird. We're at 280 Lake Avenue, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 10 min | opened step 2\nEVT-0003 | crime      | Elmwood Terrace                | sev 4 | police_1 ETA 5 min | opened step 5\nEVT-0004 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 12 min | opened step 6\n\n=== UNIT STATUS ===\npolice_0        | police     | Elmwood Terrace                | RETURNING → EVT-0001\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004\nambulance_4     | ambulance  | City Central Hospital          | FREE\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]\nEngine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]\nMetro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]\nBirchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]\nElmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]\nLakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]\nHilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]\nParkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]\nHighway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]\n\n=== DISPATCHER NOTES ===\nStep 6: CALL-0006 → ambulance ambulance_3\nStep 7: CALL-0007 → Duplicate of EVT-0002\nStep 8: CALL-0008 → Duplicate of EVT-0004\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0010] ===\nSomeone fainted at Elmwood Terrace. They're breathing okay now but look really pale. We're on Oak Lane.\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 10 min | opened step 2\nEVT-0003 | crime      | Elmwood Terrace                | sev 4 | police_1 ETA 5 min | opened step 5\nEVT-0004 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 12 min | opened step 6\nEVT-0005 | medical    | Birchwood Place                | sev 1 | ambulance_4 ETA 3 min | opened step 9\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Elmwood Terrace                | ON_SCENE → EVT-0003\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004\nambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]\nEngine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]\nMetro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]\nBirchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]\nElmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]\nLakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]\nHilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]\nParkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]\nHighway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]\n\n=== DISPATCHER NOTES ===\nStep 7: CALL-0007 → Duplicate of EVT-0002\nStep 8: CALL-0008 → Duplicate of EVT-0004\nStep 9: CALL-0009 → ambulance ambulance_4\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"ambulance_4\", \"from_event_id\": \"EVT-0005\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0011] ===\nMulti-car pileup on Elm Avenue near Parkside Shopping Center! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 10 min | opened step 2\nEVT-0003 | crime      | Elmwood Terrace                | sev 4 | police_1 ETA 5 min | opened step 5\nEVT-0004 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 12 min | opened step 6\nEVT-0005 | medical    | Birchwood Place                | sev 1 | UNASSIGNED | opened step 9\nEVT-0006 | medical    | Elmwood Terrace                | sev 4 | ambulance_4 ETA 13 min | opened step 10\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Elmwood Terrace                | ON_SCENE → EVT-0003\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004\nambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]\nEngine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]\nMetro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]\nBirchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]\nElmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]\nLakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]\nHilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]\nParkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]\nHighway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]\n\n=== DISPATCHER NOTES ===\nStep 8: CALL-0008 → Duplicate of EVT-0004\nStep 9: CALL-0009 → ambulance ambulance_4\nStep 10: CALL-0010 → ambulance ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0012] ===\nBad crash on Elm Avenue! Car flipped over near Parkside Shopping Center. Driver's trapped inside, not responding!\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 10 min | opened step 2\nEVT-0004 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 12 min | opened step 6\nEVT-0005 | medical    | Birchwood Place                | sev 1 | UNASSIGNED | opened step 9\nEVT-0006 | medical    | Elmwood Terrace                | sev 4 | ambulance_4 ETA 13 min | opened step 10\nEVT-0007 | accident   | Parkside Shopping Center       | sev 3 | HELD → ambulance_3 | opened step 11\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Elmwood Terrace                | RETURNING → EVT-0003\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004\nambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006\nfire_5          | fire       | Parkside Shopping Center       | ON_SCENE → EVT-0002\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]\nEngine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]\nMetro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]\nBirchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]\nElmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]\nLakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]\nHilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]\nParkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]\nHighway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]\n\n=== DISPATCHER NOTES ===\nStep 9: CALL-0009 → ambulance ambulance_4\nStep 10: CALL-0010 → ambulance ?\nStep 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_3)\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 3, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0007\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0013] ===\nThere's a fire at 476 Spring Avenue! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 10 min | opened step 2\nEVT-0004 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 12 min | opened step 6\nEVT-0005 | medical    | Birchwood Place                | sev 1 | UNASSIGNED | opened step 9\nEVT-0006 | medical    | Elmwood Terrace                | sev 4 | ambulance_4 ETA 13 min | opened step 10\nEVT-0007 | accident   | Parkside Shopping Center       | sev 3 | HELD → ambulance_3 | opened step 11\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Elmwood Terrace                | RETURNING → EVT-0003\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004\nambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006\nfire_5          | fire       | Parkside Shopping Center       | ON_SCENE → EVT-0002\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]\nEngine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]\nMetro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]\nBirchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]\nElmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]\nLakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]\nHilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]\nParkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]\nHighway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]\n\n=== DISPATCHER NOTES ===\nStep 10: CALL-0010 → ambulance ?\nStep 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_3)\nStep 12: CALL-0012 → Duplicate of EVT-0007\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_6\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0014] ===\nHi, I think I see some smoke coming from behind Hilltop Manor. It might be nothing but thought I should call.\n\n=== ACTIVE EVENTS ===\nEVT-0004 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 12 min | opened step 6\nEVT-0006 | medical    | Elmwood Terrace                | sev 4 | ambulance_4 ETA 13 min | opened step 10\nEVT-0007 | accident   | Parkside Shopping Center       | sev 3 | HELD → ambulance_3 | opened step 11\nEVT-0008 | fire       | Lakeview Residences            | sev 2 | fire_6 ETA 16 min | opened step 13\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004\nambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006\nfire_5          | fire       | Parkside Shopping Center       | RETURNING → EVT-0002\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]\nEngine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]\nMetro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]\nBirchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]\nElmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]\nLakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]\nHilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]\nParkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]\nHighway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]\n\n=== DISPATCHER NOTES ===\nStep 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_3)\nStep 12: CALL-0012 → Duplicate of EVT-0007\nStep 13: CALL-0013 → fire fire_6\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_7\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0015] ===\nHi, I think I see some smoke coming from behind Parkside Shopping Center. It might be nothing but thought I should call.\n\n=== ACTIVE EVENTS ===\nEVT-0004 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 12 min | opened step 6\nEVT-0006 | medical    | Elmwood Terrace                | sev 4 | ambulance_4 ETA 13 min | opened step 10\nEVT-0007 | accident   | Parkside Shopping Center       | sev 3 | HELD → ambulance_3 | opened step 11\nEVT-0008 | fire       | Lakeview Residences            | sev 2 | fire_6 ETA 16 min | opened step 13\nEVT-0009 | fire       | Hilltop Manor                  | sev 3 | fire_7 ETA 11 min | opened step 14\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004\nambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006\nfire_5          | fire       | Parkside Shopping Center       | RETURNING → EVT-0002\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008\nfire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]\nEngine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]\nMetro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]\nBirchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]\nElmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]\nLakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]\nHilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]\nParkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]\nHighway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]\n\n=== DISPATCHER NOTES ===\nStep 12: CALL-0012 → Duplicate of EVT-0007\nStep 13: CALL-0013 → fire fire_6\nStep 14: CALL-0014 → fire fire_7\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"fire_6\", \"from_event_id\": \"EVT-0008\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0016] ===\nThere's a fight outside Elmwood Terrace on Oak Lane. Looks like 3-4 people involved, getting pretty violent.\n\n=== ACTIVE EVENTS ===\nEVT-0004 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 12 min | opened step 6\nEVT-0006 | medical    | Elmwood Terrace                | sev 4 | ambulance_4 ETA 13 min | opened step 10\nEVT-0007 | accident   | Parkside Shopping Center       | sev 3 | HELD → ambulance_3 | opened step 11\nEVT-0008 | fire       | Lakeview Residences            | sev 2 | UNASSIGNED | opened step 13\nEVT-0009 | fire       | Hilltop Manor                  | sev 3 | fire_7 ETA 11 min | opened step 14\nEVT-0010 | fire       | Parkside Shopping Center       | sev 5 | fire_6 ETA 10 min | opened step 15\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004\nambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010\nfire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]\nEngine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]\nMetro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]\nBirchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]\nElmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]\nLakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]\nHilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]\nParkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]\nHighway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]\n\n=== DISPATCHER NOTES ===\nStep 13: CALL-0013 → fire fire_6\nStep 14: CALL-0014 → fire fire_7\nStep 15: CALL-0015 → fire ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_0\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0017] ===\nPedestrian hit by a truck at Spring Avenue near Parkside Shopping Center. They're not moving. There's blood everywhere.\n\n=== ACTIVE EVENTS ===\nEVT-0004 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 12 min | opened step 6\nEVT-0006 | medical    | Elmwood Terrace                | sev 4 | ambulance_4 ETA 13 min | opened step 10\nEVT-0007 | accident   | Parkside Shopping Center       | sev 3 | HELD → ambulance_3 | opened step 11\nEVT-0008 | fire       | Lakeview Residences            | sev 2 | UNASSIGNED | opened step 13\nEVT-0009 | fire       | Hilltop Manor                  | sev 3 | fire_7 ETA 11 min | opened step 14\nEVT-0010 | fire       | Parkside Shopping Center       | sev 5 | fire_6 ETA 10 min | opened step 15\nEVT-0011 | crime      | Elmwood Terrace                | sev 3 | police_0 ETA 5 min | opened step 16\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0011\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004\nambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010\nfire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]\nEngine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]\nMetro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]\nBirchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]\nElmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]\nLakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]\nHilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]\nParkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]\nHighway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]\n\n=== DISPATCHER NOTES ===\nStep 14: CALL-0014 → fire fire_7\nStep 15: CALL-0015 → fire ?\nStep 16: CALL-0016 → police police_0\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 3, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0004\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0018] ===\nThere's a man having chest pains at 307 Lake Avenue. He's sweating a lot and says his arm feels numb.\n\n=== ACTIVE EVENTS ===\nEVT-0004 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 12 min | opened step 6\nEVT-0006 | medical    | Elmwood Terrace                | sev 4 | ambulance_4 ETA 13 min | opened step 10\nEVT-0007 | accident   | Parkside Shopping Center       | sev 3 | HELD → ambulance_3 | opened step 11\nEVT-0009 | fire       | Hilltop Manor                  | sev 3 | fire_7 ETA 11 min | opened step 14\nEVT-0010 | fire       | Parkside Shopping Center       | sev 5 | fire_6 ETA 10 min | opened step 15\nEVT-0011 | crime      | Elmwood Terrace                | sev 3 | police_0 ETA 5 min | opened step 16\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0011\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0004\nambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010\nfire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]\nEngine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]\nMetro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]\nBirchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]\nElmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]\nLakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]\nHilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]\nParkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]\nHighway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]\n\n=== DISPATCHER NOTES ===\nStep 15: CALL-0015 → fire ?\nStep 16: CALL-0016 → police police_0\nStep 17: CALL-0017 → Duplicate of EVT-0004\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0019] ===\nCar accident at Oak Drive and Spring Avenue. One driver looks hurt, holding their neck. Other car's smoking.\n\n=== ACTIVE EVENTS ===\nEVT-0004 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 12 min | opened step 6\nEVT-0006 | medical    | Elmwood Terrace                | sev 4 | ambulance_4 ETA 13 min | opened step 10\nEVT-0007 | accident   | Parkside Shopping Center       | sev 3 | HELD → ambulance_3 | opened step 11\nEVT-0009 | fire       | Hilltop Manor                  | sev 3 | fire_7 ETA 11 min | opened step 14\nEVT-0010 | fire       | Parkside Shopping Center       | sev 5 | fire_6 ETA 10 min | opened step 15\nEVT-0011 | crime      | Elmwood Terrace                | sev 3 | police_0 ETA 5 min | opened step 16\nEVT-0012 | medical    | Birchwood Place                | sev 4 | HELD → ambulance_3 | opened step 18\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0011\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0004\nambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010\nfire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]\nEngine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]\nMetro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]\nBirchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]\nElmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]\nLakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]\nHilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]\nParkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]\nHighway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]\n\n=== DISPATCHER NOTES ===\nStep 16: CALL-0016 → police police_0\nStep 17: CALL-0017 → Duplicate of EVT-0004\nStep 18: CALL-0018 → HOLD (ambulance, waiting for ambulance_3)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"ambulance_4\", \"from_event_id\": \"EVT-0006\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0020] ===\nPedestrian hit by a truck at Maple Lane near Elmwood Terrace. They're not moving. There's blood everywhere.\n\n=== ACTIVE EVENTS ===\nEVT-0007 | accident   | Parkside Shopping Center       | sev 3 | HELD → ambulance_3 | opened step 11\nEVT-0009 | fire       | Hilltop Manor                  | sev 3 | fire_7 ETA 11 min | opened step 14\nEVT-0010 | fire       | Parkside Shopping Center       | sev 5 | fire_6 ETA 10 min | opened step 15\nEVT-0011 | crime      | Elmwood Terrace                | sev 3 | police_0 ETA 5 min | opened step 16\nEVT-0012 | medical    | Birchwood Place                | sev 4 | HELD → ambulance_3 | opened step 18\nEVT-0013 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 7 min | opened step 19\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0011\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Parkside Shopping Center       | RETURNING → EVT-0004\nambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0013\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010\nfire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009\n\n=== CITY REFERENCE ===\nCity Central Hospital (hospital) → Birchwood Place [3 min], Hilltop Manor [7 min], Lakeview Residences [8 min], Highway 9 Interchange [13 min], Metro Police HQ [12 min], Elmwood Terrace [14 min]\nEngine House No. 1 (fire_station) → Elmwood Terrace [5 min], Metro Police HQ [7 min], Highway 9 Interchange [8 min]\nMetro Police HQ (police_station) → City Central Hospital [12 min], Engine House No. 1 [7 min], Highway 9 Interchange [3 min], Parkside Shopping Center [3 min], Hilltop Manor [6 min], Birchwood Place [11 min], Elmwood Terrace [5 min]\nBirchwood Place (residential) → City Central Hospital [3 min], Hilltop Manor [4 min], Metro Police HQ [11 min]\nElmwood Terrace (residential) → Engine House No. 1 [5 min], Metro Police HQ [5 min], Highway 9 Interchange [6 min], Parkside Shopping Center [6 min], City Central Hospital [14 min]\nLakeview Residences (residential) → City Central Hospital [8 min], Hilltop Manor [5 min], Highway 9 Interchange [8 min], Parkside Shopping Center [6 min]\nHilltop Manor (residential) → City Central Hospital [7 min], Metro Police HQ [6 min], Birchwood Place [4 min], Lakeview Residences [5 min], Highway 9 Interchange [4 min], Parkside Shopping Center [6 min]\nParkside Shopping Center (commercial) → Metro Police HQ [3 min], Elmwood Terrace [6 min], Highway 9 Interchange [4 min], Hilltop Manor [6 min], Lakeview Residences [6 min]\nHighway 9 Interchange (road_junction) → City Central Hospital [13 min], Engine House No. 1 [8 min], Metro Police HQ [3 min], Elmwood Terrace [6 min], Lakeview Residences [8 min], Hilltop Manor [4 min], Parkside Shopping Center [4 min]\n\n=== DISPATCHER NOTES ===\nStep 17: CALL-0017 → Duplicate of EVT-0004\nStep 18: CALL-0018 → HOLD (ambulance, waiting for ambulance_3)\nStep 19: CALL-0019 → ambulance ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0001] ===\nThere's a fire at 473 Spring Avenue! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.\n\n=== ACTIVE EVENTS ===\n(none)\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Riverside General Hospital     | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | FREE\nfire_4          | fire       | Central Fire Station           | FREE\nfire_5          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Metro Police HQ [4 min], Central Crossroads [4 min], Northside Junction [5 min], Willow Creek Homes [7 min], Pinecrest Homes [10 min], Riverside Market [4 min]\nCentral Fire Station (fire_station) → Downtown Mall [3 min], Pinecrest Homes [2 min], Central Crossroads [6 min], Metro Police HQ [7 min], Magnolia Gardens [6 min], Willow Creek Homes [11 min]\nMetro Police HQ (police_station) → Riverside General Hospital [4 min], Willow Creek Homes [4 min], Central Crossroads [4 min], Central Fire Station [7 min]\nMagnolia Gardens (residential) → Pinecrest Homes [4 min], Central Crossroads [8 min], Central Fire Station [6 min], Downtown Mall [8 min], Northside Junction [10 min]\nWillow Creek Homes (residential) → Metro Police HQ [4 min], Riverside General Hospital [7 min], Central Crossroads [9 min], Central Fire Station [11 min], Pinecrest Homes [11 min]\nPinecrest Homes (residential) → Central Fire Station [2 min], Magnolia Gardens [4 min], Willow Creek Homes [11 min], Downtown Mall [4 min], Central Crossroads [6 min], Riverside General Hospital [10 min]\nDowntown Mall (commercial) → Central Fire Station [3 min], Magnolia Gardens [8 min], Pinecrest Homes [4 min], Central Crossroads [7 min], Riverside Market [16 min]\nRiverside Market (commercial) → Northside Junction [1 min], Riverside General Hospital [4 min], Downtown Mall [16 min]\nNorthside Junction (road_junction) → Riverside General Hospital [5 min], Riverside Market [1 min], Central Crossroads [9 min], Magnolia Gardens [10 min]\nCentral Crossroads (road_junction) → Riverside General Hospital [4 min], Central Fire Station [6 min], Metro Police HQ [4 min], Magnolia Gardens [8 min], Willow Creek Homes [9 min], Pinecrest Homes [6 min], Downtown Mall [7 min], Northside Junction [9 min]\n\n=== DISPATCHER NOTES ===\n(first call)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0002] ===\nFender bender on Sunset Road near Willow Creek Homes. No injuries but the cars are blocking the road.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Riverside Market               | sev 1 | fire_4 ETA 14 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Riverside General Hospital     | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | FREE\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Metro Police HQ [4 min], Central Crossroads [4 min], Northside Junction [5 min], Willow Creek Homes [7 min], Pinecrest Homes [10 min], Riverside Market [4 min]\nCentral Fire Station (fire_station) → Downtown Mall [3 min], Pinecrest Homes [2 min], Central Crossroads [6 min], Metro Police HQ [7 min], Magnolia Gardens [6 min], Willow Creek Homes [11 min]\nMetro Police HQ (police_station) → Riverside General Hospital [4 min], Willow Creek Homes [4 min], Central Crossroads [4 min], Central Fire Station [7 min]\nMagnolia Gardens (residential) → Pinecrest Homes [4 min], Central Crossroads [8 min], Central Fire Station [6 min], Downtown Mall [8 min], Northside Junction [10 min]\nWillow Creek Homes (residential) → Metro Police HQ [4 min], Riverside General Hospital [7 min], Central Crossroads [9 min], Central Fire Station [11 min], Pinecrest Homes [11 min]\nPinecrest Homes (residential) → Central Fire Station [2 min], Magnolia Gardens [4 min], Willow Creek Homes [11 min], Downtown Mall [4 min], Central Crossroads [6 min], Riverside General Hospital [10 min]\nDowntown Mall (commercial) → Central Fire Station [3 min], Magnolia Gardens [8 min], Pinecrest Homes [4 min], Central Crossroads [7 min], Riverside Market [16 min]\nRiverside Market (commercial) → Northside Junction [1 min], Riverside General Hospital [4 min], Downtown Mall [16 min]\nNorthside Junction (road_junction) → Riverside General Hospital [5 min], Riverside Market [1 min], Central Crossroads [9 min], Magnolia Gardens [10 min]\nCentral Crossroads (road_junction) → Riverside General Hospital [4 min], Central Fire Station [6 min], Metro Police HQ [4 min], Magnolia Gardens [8 min], Willow Creek Homes [9 min], Pinecrest Homes [6 min], Downtown Mall [7 min], Northside Junction [9 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → fire fire_4\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0003] ===\nCar accident at Sunset Road and Maple Lane. One driver looks hurt, holding their neck. Other car's smoking.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Riverside Market               | sev 1 | fire_4 ETA 14 min | opened step 1\nEVT-0002 | accident   | Willow Creek Homes             | sev 3 | ambulance_2 ETA 6 min | opened step 2\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002\nambulance_3     | ambulance  | Riverside General Hospital     | FREE\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Metro Police HQ [4 min], Central Crossroads [4 min], Northside Junction [5 min], Willow Creek Homes [7 min], Pinecrest Homes [10 min], Riverside Market [4 min]\nCentral Fire Station (fire_station) → Downtown Mall [3 min], Pinecrest Homes [2 min], Central Crossroads [6 min], Metro Police HQ [7 min], Magnolia Gardens [6 min], Willow Creek Homes [11 min]\nMetro Police HQ (police_station) → Riverside General Hospital [4 min], Willow Creek Homes [4 min], Central Crossroads [4 min], Central Fire Station [7 min]\nMagnolia Gardens (residential) → Pinecrest Homes [4 min], Central Crossroads [8 min], Central Fire Station [6 min], Downtown Mall [8 min], Northside Junction [10 min]\nWillow Creek Homes (residential) → Metro Police HQ [4 min], Riverside General Hospital [7 min], Central Crossroads [9 min], Central Fire Station [11 min], Pinecrest Homes [11 min]\nPinecrest Homes (residential) → Central Fire Station [2 min], Magnolia Gardens [4 min], Willow Creek Homes [11 min], Downtown Mall [4 min], Central Crossroads [6 min], Riverside General Hospital [10 min]\nDowntown Mall (commercial) → Central Fire Station [3 min], Magnolia Gardens [8 min], Pinecrest Homes [4 min], Central Crossroads [7 min], Riverside Market [16 min]\nRiverside Market (commercial) → Northside Junction [1 min], Riverside General Hospital [4 min], Downtown Mall [16 min]\nNorthside Junction (road_junction) → Riverside General Hospital [5 min], Riverside Market [1 min], Central Crossroads [9 min], Magnolia Gardens [10 min]\nCentral Crossroads (road_junction) → Riverside General Hospital [4 min], Central Fire Station [6 min], Metro Police HQ [4 min], Magnolia Gardens [8 min], Willow Creek Homes [9 min], Pinecrest Homes [6 min], Downtown Mall [7 min], Northside Junction [9 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → fire fire_4\nStep 2: CALL-0002 → ambulance ambulance_2\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0004] ===\nI just got mugged near Magnolia Gardens! The guy ran towards Lake Avenue. He had a knife.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Riverside Market               | sev 1 | fire_4 ETA 14 min | opened step 1\nEVT-0002 | accident   | Willow Creek Homes             | sev 3 | ambulance_2 ETA 6 min | opened step 2\nEVT-0003 | accident   | Willow Creek Homes             | sev 5 | ambulance_3 ETA 6 min | opened step 3\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Metro Police HQ [4 min], Central Crossroads [4 min], Northside Junction [5 min], Willow Creek Homes [7 min], Pinecrest Homes [10 min], Riverside Market [4 min]\nCentral Fire Station (fire_station) → Downtown Mall [3 min], Pinecrest Homes [2 min], Central Crossroads [6 min], Metro Police HQ [7 min], Magnolia Gardens [6 min], Willow Creek Homes [11 min]\nMetro Police HQ (police_station) → Riverside General Hospital [4 min], Willow Creek Homes [4 min], Central Crossroads [4 min], Central Fire Station [7 min]\nMagnolia Gardens (residential) → Pinecrest Homes [4 min], Central Crossroads [8 min], Central Fire Station [6 min], Downtown Mall [8 min], Northside Junction [10 min]\nWillow Creek Homes (residential) → Metro Police HQ [4 min], Riverside General Hospital [7 min], Central Crossroads [9 min], Central Fire Station [11 min], Pinecrest Homes [11 min]\nPinecrest Homes (residential) → Central Fire Station [2 min], Magnolia Gardens [4 min], Willow Creek Homes [11 min], Downtown Mall [4 min], Central Crossroads [6 min], Riverside General Hospital [10 min]\nDowntown Mall (commercial) → Central Fire Station [3 min], Magnolia Gardens [8 min], Pinecrest Homes [4 min], Central Crossroads [7 min], Riverside Market [16 min]\nRiverside Market (commercial) → Northside Junction [1 min], Riverside General Hospital [4 min], Downtown Mall [16 min]\nNorthside Junction (road_junction) → Riverside General Hospital [5 min], Riverside Market [1 min], Central Crossroads [9 min], Magnolia Gardens [10 min]\nCentral Crossroads (road_junction) → Riverside General Hospital [4 min], Central Fire Station [6 min], Metro Police HQ [4 min], Magnolia Gardens [8 min], Willow Creek Homes [9 min], Pinecrest Homes [6 min], Downtown Mall [7 min], Northside Junction [9 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → fire fire_4\nStep 2: CALL-0002 → ambulance ambulance_2\nStep 3: CALL-0003 → ambulance ambulance_3\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_0\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0005] ===\nThere's been some kind of mass incident at Magnolia Gardens — multiple people down, some not moving. We need everything, Maple Road entrance.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Riverside Market               | sev 1 | fire_4 ETA 14 min | opened step 1\nEVT-0002 | accident   | Willow Creek Homes             | sev 3 | ambulance_2 ETA 6 min | opened step 2\nEVT-0003 | accident   | Willow Creek Homes             | sev 5 | ambulance_3 ETA 6 min | opened step 3\nEVT-0004 | crime      | Magnolia Gardens               | sev 2 | police_0 ETA 11 min | opened step 4\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Metro Police HQ [4 min], Central Crossroads [4 min], Northside Junction [5 min], Willow Creek Homes [7 min], Pinecrest Homes [10 min], Riverside Market [4 min]\nCentral Fire Station (fire_station) → Downtown Mall [3 min], Pinecrest Homes [2 min], Central Crossroads [6 min], Metro Police HQ [7 min], Magnolia Gardens [6 min], Willow Creek Homes [11 min]\nMetro Police HQ (police_station) → Riverside General Hospital [4 min], Willow Creek Homes [4 min], Central Crossroads [4 min], Central Fire Station [7 min]\nMagnolia Gardens (residential) → Pinecrest Homes [4 min], Central Crossroads [8 min], Central Fire Station [6 min], Downtown Mall [8 min], Northside Junction [10 min]\nWillow Creek Homes (residential) → Metro Police HQ [4 min], Riverside General Hospital [7 min], Central Crossroads [9 min], Central Fire Station [11 min], Pinecrest Homes [11 min]\nPinecrest Homes (residential) → Central Fire Station [2 min], Magnolia Gardens [4 min], Willow Creek Homes [11 min], Downtown Mall [4 min], Central Crossroads [6 min], Riverside General Hospital [10 min]\nDowntown Mall (commercial) → Central Fire Station [3 min], Magnolia Gardens [8 min], Pinecrest Homes [4 min], Central Crossroads [7 min], Riverside Market [16 min]\nRiverside Market (commercial) → Northside Junction [1 min], Riverside General Hospital [4 min], Downtown Mall [16 min]\nNorthside Junction (road_junction) → Riverside General Hospital [5 min], Riverside Market [1 min], Central Crossroads [9 min], Magnolia Gardens [10 min]\nCentral Crossroads (road_junction) → Riverside General Hospital [4 min], Central Fire Station [6 min], Metro Police HQ [4 min], Magnolia Gardens [8 min], Willow Creek Homes [9 min], Pinecrest Homes [6 min], Downtown Mall [7 min], Northside Junction [9 min]\n\n=== DISPATCHER NOTES ===\nStep 2: CALL-0002 → ambulance ambulance_2\nStep 3: CALL-0003 → ambulance ambulance_3\nStep 4: CALL-0004 → police police_0\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"ambulance_2\", \"from_event_id\": \"EVT-0002\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0006] ===\nA cyclist got hit by a car near Magnolia Gardens. They're on the ground, conscious but bleeding from the head.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Riverside Market               | sev 1 | fire_4 ETA 14 min | opened step 1\nEVT-0002 | accident   | Willow Creek Homes             | sev 3 | UNASSIGNED | opened step 2\nEVT-0003 | accident   | Willow Creek Homes             | sev 5 | ambulance_3 ETA 6 min | opened step 3\nEVT-0004 | crime      | Magnolia Gardens               | sev 2 | police_0 ETA 11 min | opened step 4\nEVT-0005 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 11 min | opened step 5\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Metro Police HQ [4 min], Central Crossroads [4 min], Northside Junction [5 min], Willow Creek Homes [7 min], Pinecrest Homes [10 min], Riverside Market [4 min]\nCentral Fire Station (fire_station) → Downtown Mall [3 min], Pinecrest Homes [2 min], Central Crossroads [6 min], Metro Police HQ [7 min], Magnolia Gardens [6 min], Willow Creek Homes [11 min]\nMetro Police HQ (police_station) → Riverside General Hospital [4 min], Willow Creek Homes [4 min], Central Crossroads [4 min], Central Fire Station [7 min]\nMagnolia Gardens (residential) → Pinecrest Homes [4 min], Central Crossroads [8 min], Central Fire Station [6 min], Downtown Mall [8 min], Northside Junction [10 min]\nWillow Creek Homes (residential) → Metro Police HQ [4 min], Riverside General Hospital [7 min], Central Crossroads [9 min], Central Fire Station [11 min], Pinecrest Homes [11 min]\nPinecrest Homes (residential) → Central Fire Station [2 min], Magnolia Gardens [4 min], Willow Creek Homes [11 min], Downtown Mall [4 min], Central Crossroads [6 min], Riverside General Hospital [10 min]\nDowntown Mall (commercial) → Central Fire Station [3 min], Magnolia Gardens [8 min], Pinecrest Homes [4 min], Central Crossroads [7 min], Riverside Market [16 min]\nRiverside Market (commercial) → Northside Junction [1 min], Riverside General Hospital [4 min], Downtown Mall [16 min]\nNorthside Junction (road_junction) → Riverside General Hospital [5 min], Riverside Market [1 min], Central Crossroads [9 min], Magnolia Gardens [10 min]\nCentral Crossroads (road_junction) → Riverside General Hospital [4 min], Central Fire Station [6 min], Metro Police HQ [4 min], Magnolia Gardens [8 min], Willow Creek Homes [9 min], Pinecrest Homes [6 min], Downtown Mall [7 min], Northside Junction [9 min]\n\n=== DISPATCHER NOTES ===\nStep 3: CALL-0003 → ambulance ambulance_3\nStep 4: CALL-0004 → police police_0\nStep 5: CALL-0005 → ambulance ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0007] ===\nSomeone's not breathing at Downtown Mall! A bystander is doing CPR. Please send an ambulance to Spring Avenue immediately!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Riverside Market               | sev 1 | fire_4 ETA 14 min | opened step 1\nEVT-0003 | accident   | Willow Creek Homes             | sev 5 | ambulance_3 ETA 6 min | opened step 3\nEVT-0004 | crime      | Magnolia Gardens               | sev 2 | police_0 ETA 11 min | opened step 4\nEVT-0005 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 11 min | opened step 5\nEVT-0006 | accident   | Magnolia Gardens               | sev 2 | HELD → ambulance_3 | opened step 6\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Metro Police HQ [4 min], Central Crossroads [4 min], Northside Junction [5 min], Willow Creek Homes [7 min], Pinecrest Homes [10 min], Riverside Market [4 min]\nCentral Fire Station (fire_station) → Downtown Mall [3 min], Pinecrest Homes [2 min], Central Crossroads [6 min], Metro Police HQ [7 min], Magnolia Gardens [6 min], Willow Creek Homes [11 min]\nMetro Police HQ (police_station) → Riverside General Hospital [4 min], Willow Creek Homes [4 min], Central Crossroads [4 min], Central Fire Station [7 min]\nMagnolia Gardens (residential) → Pinecrest Homes [4 min], Central Crossroads [8 min], Central Fire Station [6 min], Downtown Mall [8 min], Northside Junction [10 min]\nWillow Creek Homes (residential) → Metro Police HQ [4 min], Riverside General Hospital [7 min], Central Crossroads [9 min], Central Fire Station [11 min], Pinecrest Homes [11 min]\nPinecrest Homes (residential) → Central Fire Station [2 min], Magnolia Gardens [4 min], Willow Creek Homes [11 min], Downtown Mall [4 min], Central Crossroads [6 min], Riverside General Hospital [10 min]\nDowntown Mall (commercial) → Central Fire Station [3 min], Magnolia Gardens [8 min], Pinecrest Homes [4 min], Central Crossroads [7 min], Riverside Market [16 min]\nRiverside Market (commercial) → Northside Junction [1 min], Riverside General Hospital [4 min], Downtown Mall [16 min]\nNorthside Junction (road_junction) → Riverside General Hospital [5 min], Riverside Market [1 min], Central Crossroads [9 min], Magnolia Gardens [10 min]\nCentral Crossroads (road_junction) → Riverside General Hospital [4 min], Central Fire Station [6 min], Metro Police HQ [4 min], Magnolia Gardens [8 min], Willow Creek Homes [9 min], Pinecrest Homes [6 min], Downtown Mall [7 min], Northside Junction [9 min]\n\n=== DISPATCHER NOTES ===\nStep 4: CALL-0004 → police police_0\nStep 5: CALL-0005 → ambulance ?\nStep 6: CALL-0006 → HOLD (ambulance, waiting for ambulance_3)\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0008] ===\nCar accident at Lake Avenue and Sunset Road. One driver looks hurt, holding their neck. Other car's smoking.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Riverside Market               | sev 1 | fire_4 ETA 14 min | opened step 1\nEVT-0003 | accident   | Willow Creek Homes             | sev 5 | ambulance_3 ETA 6 min | opened step 3\nEVT-0004 | crime      | Magnolia Gardens               | sev 2 | police_0 ETA 11 min | opened step 4\nEVT-0005 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 11 min | opened step 5\nEVT-0006 | accident   | Magnolia Gardens               | sev 2 | HELD → ambulance_3 | opened step 6\nEVT-0007 | medical    | Downtown Mall                  | sev 5 | HELD → ambulance_3 | opened step 7\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Metro Police HQ [4 min], Central Crossroads [4 min], Northside Junction [5 min], Willow Creek Homes [7 min], Pinecrest Homes [10 min], Riverside Market [4 min]\nCentral Fire Station (fire_station) → Downtown Mall [3 min], Pinecrest Homes [2 min], Central Crossroads [6 min], Metro Police HQ [7 min], Magnolia Gardens [6 min], Willow Creek Homes [11 min]\nMetro Police HQ (police_station) → Riverside General Hospital [4 min], Willow Creek Homes [4 min], Central Crossroads [4 min], Central Fire Station [7 min]\nMagnolia Gardens (residential) → Pinecrest Homes [4 min], Central Crossroads [8 min], Central Fire Station [6 min], Downtown Mall [8 min], Northside Junction [10 min]\nWillow Creek Homes (residential) → Metro Police HQ [4 min], Riverside General Hospital [7 min], Central Crossroads [9 min], Central Fire Station [11 min], Pinecrest Homes [11 min]\nPinecrest Homes (residential) → Central Fire Station [2 min], Magnolia Gardens [4 min], Willow Creek Homes [11 min], Downtown Mall [4 min], Central Crossroads [6 min], Riverside General Hospital [10 min]\nDowntown Mall (commercial) → Central Fire Station [3 min], Magnolia Gardens [8 min], Pinecrest Homes [4 min], Central Crossroads [7 min], Riverside Market [16 min]\nRiverside Market (commercial) → Northside Junction [1 min], Riverside General Hospital [4 min], Downtown Mall [16 min]\nNorthside Junction (road_junction) → Riverside General Hospital [5 min], Riverside Market [1 min], Central Crossroads [9 min], Magnolia Gardens [10 min]\nCentral Crossroads (road_junction) → Riverside General Hospital [4 min], Central Fire Station [6 min], Metro Police HQ [4 min], Magnolia Gardens [8 min], Willow Creek Homes [9 min], Pinecrest Homes [6 min], Downtown Mall [7 min], Northside Junction [9 min]\n\n=== DISPATCHER NOTES ===\nStep 5: CALL-0005 → ambulance ?\nStep 6: CALL-0006 → HOLD (ambulance, waiting for ambulance_3)\nStep 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_3)\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0009] ===\nOh god, the whole kitchen is on fire at 541 Maple Road! My kids are upstairs — please send someone NOW!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Riverside Market               | sev 1 | fire_4 ETA 14 min | opened step 1\nEVT-0003 | accident   | Willow Creek Homes             | sev 5 | ambulance_3 ETA 6 min | opened step 3\nEVT-0004 | crime      | Magnolia Gardens               | sev 2 | police_0 ETA 11 min | opened step 4\nEVT-0005 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 11 min | opened step 5\nEVT-0006 | accident   | Magnolia Gardens               | sev 2 | HELD → ambulance_3 | opened step 6\nEVT-0007 | medical    | Downtown Mall                  | sev 5 | HELD → ambulance_3 | opened step 7\nEVT-0008 | accident   | Pinecrest Homes                | sev 3 | HELD → ambulance_3 | opened step 8\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005\nambulance_3     | ambulance  | Willow Creek Homes             | ON_SCENE → EVT-0003\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Metro Police HQ [4 min], Central Crossroads [4 min], Northside Junction [5 min], Willow Creek Homes [7 min], Pinecrest Homes [10 min], Riverside Market [4 min]\nCentral Fire Station (fire_station) → Downtown Mall [3 min], Pinecrest Homes [2 min], Central Crossroads [6 min], Metro Police HQ [7 min], Magnolia Gardens [6 min], Willow Creek Homes [11 min]\nMetro Police HQ (police_station) → Riverside General Hospital [4 min], Willow Creek Homes [4 min], Central Crossroads [4 min], Central Fire Station [7 min]\nMagnolia Gardens (residential) → Pinecrest Homes [4 min], Central Crossroads [8 min], Central Fire Station [6 min], Downtown Mall [8 min], Northside Junction [10 min]\nWillow Creek Homes (residential) → Metro Police HQ [4 min], Riverside General Hospital [7 min], Central Crossroads [9 min], Central Fire Station [11 min], Pinecrest Homes [11 min]\nPinecrest Homes (residential) → Central Fire Station [2 min], Magnolia Gardens [4 min], Willow Creek Homes [11 min], Downtown Mall [4 min], Central Crossroads [6 min], Riverside General Hospital [10 min]\nDowntown Mall (commercial) → Central Fire Station [3 min], Magnolia Gardens [8 min], Pinecrest Homes [4 min], Central Crossroads [7 min], Riverside Market [16 min]\nRiverside Market (commercial) → Northside Junction [1 min], Riverside General Hospital [4 min], Downtown Mall [16 min]\nNorthside Junction (road_junction) → Riverside General Hospital [5 min], Riverside Market [1 min], Central Crossroads [9 min], Magnolia Gardens [10 min]\nCentral Crossroads (road_junction) → Riverside General Hospital [4 min], Central Fire Station [6 min], Metro Police HQ [4 min], Magnolia Gardens [8 min], Willow Creek Homes [9 min], Pinecrest Homes [6 min], Downtown Mall [7 min], Northside Junction [9 min]\n\n=== DISPATCHER NOTES ===\nStep 6: CALL-0006 → HOLD (ambulance, waiting for ambulance_3)\nStep 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_3)\nStep 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0010] ===\nActive shooter at Downtown Mall! Multiple shots fired, people running everywhere. Send everyone NOW!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Riverside Market               | sev 1 | fire_4 ETA 14 min | opened step 1\nEVT-0003 | accident   | Willow Creek Homes             | sev 5 | ambulance_3 ETA 6 min | opened step 3\nEVT-0004 | crime      | Magnolia Gardens               | sev 2 | police_0 ETA 11 min | opened step 4\nEVT-0005 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 11 min | opened step 5\nEVT-0006 | accident   | Magnolia Gardens               | sev 2 | HELD → ambulance_3 | opened step 6\nEVT-0007 | medical    | Downtown Mall                  | sev 5 | HELD → ambulance_3 | opened step 7\nEVT-0008 | accident   | Pinecrest Homes                | sev 3 | HELD → ambulance_3 | opened step 8\nEVT-0009 | fire       | Magnolia Gardens               | sev 5 | fire_5 ETA 5 min | opened step 9\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005\nambulance_3     | ambulance  | Willow Creek Homes             | ON_SCENE → EVT-0003\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0009\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Metro Police HQ [4 min], Central Crossroads [4 min], Northside Junction [5 min], Willow Creek Homes [7 min], Pinecrest Homes [10 min], Riverside Market [4 min]\nCentral Fire Station (fire_station) → Downtown Mall [3 min], Pinecrest Homes [2 min], Central Crossroads [6 min], Metro Police HQ [7 min], Magnolia Gardens [6 min], Willow Creek Homes [11 min]\nMetro Police HQ (police_station) → Riverside General Hospital [4 min], Willow Creek Homes [4 min], Central Crossroads [4 min], Central Fire Station [7 min]\nMagnolia Gardens (residential) → Pinecrest Homes [4 min], Central Crossroads [8 min], Central Fire Station [6 min], Downtown Mall [8 min], Northside Junction [10 min]\nWillow Creek Homes (residential) → Metro Police HQ [4 min], Riverside General Hospital [7 min], Central Crossroads [9 min], Central Fire Station [11 min], Pinecrest Homes [11 min]\nPinecrest Homes (residential) → Central Fire Station [2 min], Magnolia Gardens [4 min], Willow Creek Homes [11 min], Downtown Mall [4 min], Central Crossroads [6 min], Riverside General Hospital [10 min]\nDowntown Mall (commercial) → Central Fire Station [3 min], Magnolia Gardens [8 min], Pinecrest Homes [4 min], Central Crossroads [7 min], Riverside Market [16 min]\nRiverside Market (commercial) → Northside Junction [1 min], Riverside General Hospital [4 min], Downtown Mall [16 min]\nNorthside Junction (road_junction) → Riverside General Hospital [5 min], Riverside Market [1 min], Central Crossroads [9 min], Magnolia Gardens [10 min]\nCentral Crossroads (road_junction) → Riverside General Hospital [4 min], Central Fire Station [6 min], Metro Police HQ [4 min], Magnolia Gardens [8 min], Willow Creek Homes [9 min], Pinecrest Homes [6 min], Downtown Mall [7 min], Northside Junction [9 min]\n\n=== DISPATCHER NOTES ===\nStep 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_3)\nStep 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)\nStep 9: CALL-0009 → fire fire_5\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_1\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0001] ===\nThere's a break-in happening right now at 695 Main Avenue. I can see someone climbing through a window from across the street.\n\n=== ACTIVE EVENTS ===\n(none)\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | FREE\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nfire_4          | fire       | Engine House No. 1             | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Riverside Condos [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [7 min], Downtown Precinct [8 min], Willow Creek Homes [9 min], Birchwood Place [9 min]\nEngine House No. 1 (fire_station) → Central Crossroads [4 min], Willow Creek Homes [7 min], Downtown Precinct [9 min], Birchwood Place [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [9 min], Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Riverside Condos [5 min], Central Crossroads [5 min]\nRiverside Condos (residential) → St. Mary's Medical Center [3 min], Downtown Precinct [5 min], Oak Avenue Shops [2 min], Willow Creek Homes [6 min], Central Crossroads [12 min]\nSpring Meadow Estates (residential) → St. Mary's Medical Center [7 min], Birchwood Place [6 min]\nBirchwood Place (residential) → Engine House No. 1 [9 min], Spring Meadow Estates [6 min], Willow Creek Homes [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [9 min], Central Crossroads [11 min]\nWillow Creek Homes (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [7 min], Downtown Precinct [4 min], Riverside Condos [6 min], Birchwood Place [7 min], Central Crossroads [6 min], Oak Avenue Shops [4 min]\nOak Avenue Shops (commercial) → St. Mary's Medical Center [3 min], Downtown Precinct [4 min], Riverside Condos [2 min], Birchwood Place [7 min], Willow Creek Homes [4 min], Central Crossroads [10 min]\nCentral Crossroads (road_junction) → Engine House No. 1 [4 min], Riverside Condos [12 min], Birchwood Place [11 min], Willow Creek Homes [6 min], Downtown Precinct [5 min], Oak Avenue Shops [10 min]\n\n=== DISPATCHER NOTES ===\n(first call)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_0\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0002] ===\nActive shooter at Spring Meadow Estates! Multiple shots fired, people running everywhere. Send everyone NOW!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 14 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nfire_4          | fire       | Engine House No. 1             | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Riverside Condos [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [7 min], Downtown Precinct [8 min], Willow Creek Homes [9 min], Birchwood Place [9 min]\nEngine House No. 1 (fire_station) → Central Crossroads [4 min], Willow Creek Homes [7 min], Downtown Precinct [9 min], Birchwood Place [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [9 min], Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Riverside Condos [5 min], Central Crossroads [5 min]\nRiverside Condos (residential) → St. Mary's Medical Center [3 min], Downtown Precinct [5 min], Oak Avenue Shops [2 min], Willow Creek Homes [6 min], Central Crossroads [12 min]\nSpring Meadow Estates (residential) → St. Mary's Medical Center [7 min], Birchwood Place [6 min]\nBirchwood Place (residential) → Engine House No. 1 [9 min], Spring Meadow Estates [6 min], Willow Creek Homes [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [9 min], Central Crossroads [11 min]\nWillow Creek Homes (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [7 min], Downtown Precinct [4 min], Riverside Condos [6 min], Birchwood Place [7 min], Central Crossroads [6 min], Oak Avenue Shops [4 min]\nOak Avenue Shops (commercial) → St. Mary's Medical Center [3 min], Downtown Precinct [4 min], Riverside Condos [2 min], Birchwood Place [7 min], Willow Creek Homes [4 min], Central Crossroads [10 min]\nCentral Crossroads (road_junction) → Engine House No. 1 [4 min], Riverside Condos [12 min], Birchwood Place [11 min], Willow Creek Homes [6 min], Downtown Precinct [5 min], Oak Avenue Shops [10 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → police police_0\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 2, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0001\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0003] ===\nThere's a fight outside Spring Meadow Estates on Main Avenue. Looks like 3-4 people involved, getting pretty violent.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 14 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nfire_4          | fire       | Engine House No. 1             | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Riverside Condos [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [7 min], Downtown Precinct [8 min], Willow Creek Homes [9 min], Birchwood Place [9 min]\nEngine House No. 1 (fire_station) → Central Crossroads [4 min], Willow Creek Homes [7 min], Downtown Precinct [9 min], Birchwood Place [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [9 min], Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Riverside Condos [5 min], Central Crossroads [5 min]\nRiverside Condos (residential) → St. Mary's Medical Center [3 min], Downtown Precinct [5 min], Oak Avenue Shops [2 min], Willow Creek Homes [6 min], Central Crossroads [12 min]\nSpring Meadow Estates (residential) → St. Mary's Medical Center [7 min], Birchwood Place [6 min]\nBirchwood Place (residential) → Engine House No. 1 [9 min], Spring Meadow Estates [6 min], Willow Creek Homes [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [9 min], Central Crossroads [11 min]\nWillow Creek Homes (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [7 min], Downtown Precinct [4 min], Riverside Condos [6 min], Birchwood Place [7 min], Central Crossroads [6 min], Oak Avenue Shops [4 min]\nOak Avenue Shops (commercial) → St. Mary's Medical Center [3 min], Downtown Precinct [4 min], Riverside Condos [2 min], Birchwood Place [7 min], Willow Creek Homes [4 min], Central Crossroads [10 min]\nCentral Crossroads (road_junction) → Engine House No. 1 [4 min], Riverside Condos [12 min], Birchwood Place [11 min], Willow Creek Homes [6 min], Downtown Precinct [5 min], Oak Avenue Shops [10 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → police police_0\nStep 2: CALL-0002 → Duplicate of EVT-0001\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 2, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0001\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0004] ===\nBuilding's on fire on First Lane near Birchwood Place! People are yelling from the windows, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 14 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nfire_4          | fire       | Engine House No. 1             | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Riverside Condos [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [7 min], Downtown Precinct [8 min], Willow Creek Homes [9 min], Birchwood Place [9 min]\nEngine House No. 1 (fire_station) → Central Crossroads [4 min], Willow Creek Homes [7 min], Downtown Precinct [9 min], Birchwood Place [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [9 min], Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Riverside Condos [5 min], Central Crossroads [5 min]\nRiverside Condos (residential) → St. Mary's Medical Center [3 min], Downtown Precinct [5 min], Oak Avenue Shops [2 min], Willow Creek Homes [6 min], Central Crossroads [12 min]\nSpring Meadow Estates (residential) → St. Mary's Medical Center [7 min], Birchwood Place [6 min]\nBirchwood Place (residential) → Engine House No. 1 [9 min], Spring Meadow Estates [6 min], Willow Creek Homes [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [9 min], Central Crossroads [11 min]\nWillow Creek Homes (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [7 min], Downtown Precinct [4 min], Riverside Condos [6 min], Birchwood Place [7 min], Central Crossroads [6 min], Oak Avenue Shops [4 min]\nOak Avenue Shops (commercial) → St. Mary's Medical Center [3 min], Downtown Precinct [4 min], Riverside Condos [2 min], Birchwood Place [7 min], Willow Creek Homes [4 min], Central Crossroads [10 min]\nCentral Crossroads (road_junction) → Engine House No. 1 [4 min], Riverside Condos [12 min], Birchwood Place [11 min], Willow Creek Homes [6 min], Downtown Precinct [5 min], Oak Avenue Shops [10 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → police police_0\nStep 2: CALL-0002 → Duplicate of EVT-0001\nStep 3: CALL-0003 → Duplicate of EVT-0001\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0005] ===\nYeah there's a small fire in a dumpster near Spring Meadow Estates on Main Avenue. It's not spreading but it's pretty smoky.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 14 min | opened step 1\nEVT-0002 | fire       | Birchwood Place                | sev 4 | fire_4 ETA 9 min | opened step 4\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nfire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Riverside Condos [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [7 min], Downtown Precinct [8 min], Willow Creek Homes [9 min], Birchwood Place [9 min]\nEngine House No. 1 (fire_station) → Central Crossroads [4 min], Willow Creek Homes [7 min], Downtown Precinct [9 min], Birchwood Place [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [9 min], Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Riverside Condos [5 min], Central Crossroads [5 min]\nRiverside Condos (residential) → St. Mary's Medical Center [3 min], Downtown Precinct [5 min], Oak Avenue Shops [2 min], Willow Creek Homes [6 min], Central Crossroads [12 min]\nSpring Meadow Estates (residential) → St. Mary's Medical Center [7 min], Birchwood Place [6 min]\nBirchwood Place (residential) → Engine House No. 1 [9 min], Spring Meadow Estates [6 min], Willow Creek Homes [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [9 min], Central Crossroads [11 min]\nWillow Creek Homes (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [7 min], Downtown Precinct [4 min], Riverside Condos [6 min], Birchwood Place [7 min], Central Crossroads [6 min], Oak Avenue Shops [4 min]\nOak Avenue Shops (commercial) → St. Mary's Medical Center [3 min], Downtown Precinct [4 min], Riverside Condos [2 min], Birchwood Place [7 min], Willow Creek Homes [4 min], Central Crossroads [10 min]\nCentral Crossroads (road_junction) → Engine House No. 1 [4 min], Riverside Condos [12 min], Birchwood Place [11 min], Willow Creek Homes [6 min], Downtown Precinct [5 min], Oak Avenue Shops [10 min]\n\n=== DISPATCHER NOTES ===\nStep 2: CALL-0002 → Duplicate of EVT-0001\nStep 3: CALL-0003 → Duplicate of EVT-0001\nStep 4: CALL-0004 → fire fire_4\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0006] ===\nYeah there's a small fire in a dumpster near Birchwood Place on First Lane. It's not spreading but it's pretty smoky.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 14 min | opened step 1\nEVT-0002 | fire       | Birchwood Place                | sev 4 | fire_4 ETA 9 min | opened step 4\nEVT-0003 | fire       | Spring Meadow Estates          | sev 1 | fire_5 ETA 14 min | opened step 5\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nfire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Riverside Condos [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [7 min], Downtown Precinct [8 min], Willow Creek Homes [9 min], Birchwood Place [9 min]\nEngine House No. 1 (fire_station) → Central Crossroads [4 min], Willow Creek Homes [7 min], Downtown Precinct [9 min], Birchwood Place [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [9 min], Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Riverside Condos [5 min], Central Crossroads [5 min]\nRiverside Condos (residential) → St. Mary's Medical Center [3 min], Downtown Precinct [5 min], Oak Avenue Shops [2 min], Willow Creek Homes [6 min], Central Crossroads [12 min]\nSpring Meadow Estates (residential) → St. Mary's Medical Center [7 min], Birchwood Place [6 min]\nBirchwood Place (residential) → Engine House No. 1 [9 min], Spring Meadow Estates [6 min], Willow Creek Homes [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [9 min], Central Crossroads [11 min]\nWillow Creek Homes (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [7 min], Downtown Precinct [4 min], Riverside Condos [6 min], Birchwood Place [7 min], Central Crossroads [6 min], Oak Avenue Shops [4 min]\nOak Avenue Shops (commercial) → St. Mary's Medical Center [3 min], Downtown Precinct [4 min], Riverside Condos [2 min], Birchwood Place [7 min], Willow Creek Homes [4 min], Central Crossroads [10 min]\nCentral Crossroads (road_junction) → Engine House No. 1 [4 min], Riverside Condos [12 min], Birchwood Place [11 min], Willow Creek Homes [6 min], Downtown Precinct [5 min], Oak Avenue Shops [10 min]\n\n=== DISPATCHER NOTES ===\nStep 3: CALL-0003 → Duplicate of EVT-0001\nStep 4: CALL-0004 → fire fire_4\nStep 5: CALL-0005 → fire fire_5\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 4, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0002\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0007] ===\nBuilding's on fire on Oak Road near Willow Creek Homes! People are yelling from the windows, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 14 min | opened step 1\nEVT-0002 | fire       | Birchwood Place                | sev 4 | fire_4 ETA 9 min | opened step 4\nEVT-0003 | fire       | Spring Meadow Estates          | sev 1 | fire_5 ETA 14 min | opened step 5\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nfire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Riverside Condos [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [7 min], Downtown Precinct [8 min], Willow Creek Homes [9 min], Birchwood Place [9 min]\nEngine House No. 1 (fire_station) → Central Crossroads [4 min], Willow Creek Homes [7 min], Downtown Precinct [9 min], Birchwood Place [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [9 min], Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Riverside Condos [5 min], Central Crossroads [5 min]\nRiverside Condos (residential) → St. Mary's Medical Center [3 min], Downtown Precinct [5 min], Oak Avenue Shops [2 min], Willow Creek Homes [6 min], Central Crossroads [12 min]\nSpring Meadow Estates (residential) → St. Mary's Medical Center [7 min], Birchwood Place [6 min]\nBirchwood Place (residential) → Engine House No. 1 [9 min], Spring Meadow Estates [6 min], Willow Creek Homes [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [9 min], Central Crossroads [11 min]\nWillow Creek Homes (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [7 min], Downtown Precinct [4 min], Riverside Condos [6 min], Birchwood Place [7 min], Central Crossroads [6 min], Oak Avenue Shops [4 min]\nOak Avenue Shops (commercial) → St. Mary's Medical Center [3 min], Downtown Precinct [4 min], Riverside Condos [2 min], Birchwood Place [7 min], Willow Creek Homes [4 min], Central Crossroads [10 min]\nCentral Crossroads (road_junction) → Engine House No. 1 [4 min], Riverside Condos [12 min], Birchwood Place [11 min], Willow Creek Homes [6 min], Downtown Precinct [5 min], Oak Avenue Shops [10 min]\n\n=== DISPATCHER NOTES ===\nStep 4: CALL-0004 → fire fire_4\nStep 5: CALL-0005 → fire fire_5\nStep 6: CALL-0006 → Duplicate of EVT-0002\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_6\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0008] ===\nThere's a massive fire — the whole block near Birchwood Place is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 14 min | opened step 1\nEVT-0002 | fire       | Birchwood Place                | sev 4 | fire_4 ETA 9 min | opened step 4\nEVT-0003 | fire       | Spring Meadow Estates          | sev 1 | fire_5 ETA 14 min | opened step 5\nEVT-0004 | fire       | Willow Creek Homes             | sev 2 | fire_6 ETA 6 min | opened step 7\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nfire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Riverside Condos [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [7 min], Downtown Precinct [8 min], Willow Creek Homes [9 min], Birchwood Place [9 min]\nEngine House No. 1 (fire_station) → Central Crossroads [4 min], Willow Creek Homes [7 min], Downtown Precinct [9 min], Birchwood Place [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [9 min], Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Riverside Condos [5 min], Central Crossroads [5 min]\nRiverside Condos (residential) → St. Mary's Medical Center [3 min], Downtown Precinct [5 min], Oak Avenue Shops [2 min], Willow Creek Homes [6 min], Central Crossroads [12 min]\nSpring Meadow Estates (residential) → St. Mary's Medical Center [7 min], Birchwood Place [6 min]\nBirchwood Place (residential) → Engine House No. 1 [9 min], Spring Meadow Estates [6 min], Willow Creek Homes [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [9 min], Central Crossroads [11 min]\nWillow Creek Homes (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [7 min], Downtown Precinct [4 min], Riverside Condos [6 min], Birchwood Place [7 min], Central Crossroads [6 min], Oak Avenue Shops [4 min]\nOak Avenue Shops (commercial) → St. Mary's Medical Center [3 min], Downtown Precinct [4 min], Riverside Condos [2 min], Birchwood Place [7 min], Willow Creek Homes [4 min], Central Crossroads [10 min]\nCentral Crossroads (road_junction) → Engine House No. 1 [4 min], Riverside Condos [12 min], Birchwood Place [11 min], Willow Creek Homes [6 min], Downtown Precinct [5 min], Oak Avenue Shops [10 min]\n\n=== DISPATCHER NOTES ===\nStep 5: CALL-0005 → fire fire_5\nStep 6: CALL-0006 → Duplicate of EVT-0002\nStep 7: CALL-0007 → fire fire_6\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0009] ===\nHi, I think I see some smoke coming from behind Spring Meadow Estates. It might be nothing but thought I should call.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 14 min | opened step 1\nEVT-0002 | fire       | Birchwood Place                | sev 4 | fire_4 ETA 9 min | opened step 4\nEVT-0003 | fire       | Spring Meadow Estates          | sev 1 | fire_5 ETA 14 min | opened step 5\nEVT-0004 | fire       | Willow Creek Homes             | sev 2 | fire_6 ETA 6 min | opened step 7\nEVT-0005 | fire       | Birchwood Place                | sev 2 | HELD → fire_4 | opened step 8\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nfire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Riverside Condos [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [7 min], Downtown Precinct [8 min], Willow Creek Homes [9 min], Birchwood Place [9 min]\nEngine House No. 1 (fire_station) → Central Crossroads [4 min], Willow Creek Homes [7 min], Downtown Precinct [9 min], Birchwood Place [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [9 min], Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Riverside Condos [5 min], Central Crossroads [5 min]\nRiverside Condos (residential) → St. Mary's Medical Center [3 min], Downtown Precinct [5 min], Oak Avenue Shops [2 min], Willow Creek Homes [6 min], Central Crossroads [12 min]\nSpring Meadow Estates (residential) → St. Mary's Medical Center [7 min], Birchwood Place [6 min]\nBirchwood Place (residential) → Engine House No. 1 [9 min], Spring Meadow Estates [6 min], Willow Creek Homes [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [9 min], Central Crossroads [11 min]\nWillow Creek Homes (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [7 min], Downtown Precinct [4 min], Riverside Condos [6 min], Birchwood Place [7 min], Central Crossroads [6 min], Oak Avenue Shops [4 min]\nOak Avenue Shops (commercial) → St. Mary's Medical Center [3 min], Downtown Precinct [4 min], Riverside Condos [2 min], Birchwood Place [7 min], Willow Creek Homes [4 min], Central Crossroads [10 min]\nCentral Crossroads (road_junction) → Engine House No. 1 [4 min], Riverside Condos [12 min], Birchwood Place [11 min], Willow Creek Homes [6 min], Downtown Precinct [5 min], Oak Avenue Shops [10 min]\n\n=== DISPATCHER NOTES ===\nStep 6: CALL-0006 → Duplicate of EVT-0002\nStep 7: CALL-0007 → fire fire_6\nStep 8: CALL-0008 → HOLD (fire, waiting for fire_4)\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 1, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0003\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0010] ===\nHi, I think I see some smoke coming from behind Willow Creek Homes. It might be nothing but thought I should call.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 14 min | opened step 1\nEVT-0002 | fire       | Birchwood Place                | sev 4 | fire_4 ETA 9 min | opened step 4\nEVT-0003 | fire       | Spring Meadow Estates          | sev 1 | fire_5 ETA 14 min | opened step 5\nEVT-0004 | fire       | Willow Creek Homes             | sev 2 | fire_6 ETA 6 min | opened step 7\nEVT-0005 | fire       | Birchwood Place                | sev 2 | HELD → fire_4 | opened step 8\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nfire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Riverside Condos [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [7 min], Downtown Precinct [8 min], Willow Creek Homes [9 min], Birchwood Place [9 min]\nEngine House No. 1 (fire_station) → Central Crossroads [4 min], Willow Creek Homes [7 min], Downtown Precinct [9 min], Birchwood Place [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [9 min], Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Riverside Condos [5 min], Central Crossroads [5 min]\nRiverside Condos (residential) → St. Mary's Medical Center [3 min], Downtown Precinct [5 min], Oak Avenue Shops [2 min], Willow Creek Homes [6 min], Central Crossroads [12 min]\nSpring Meadow Estates (residential) → St. Mary's Medical Center [7 min], Birchwood Place [6 min]\nBirchwood Place (residential) → Engine House No. 1 [9 min], Spring Meadow Estates [6 min], Willow Creek Homes [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [9 min], Central Crossroads [11 min]\nWillow Creek Homes (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [7 min], Downtown Precinct [4 min], Riverside Condos [6 min], Birchwood Place [7 min], Central Crossroads [6 min], Oak Avenue Shops [4 min]\nOak Avenue Shops (commercial) → St. Mary's Medical Center [3 min], Downtown Precinct [4 min], Riverside Condos [2 min], Birchwood Place [7 min], Willow Creek Homes [4 min], Central Crossroads [10 min]\nCentral Crossroads (road_junction) → Engine House No. 1 [4 min], Riverside Condos [12 min], Birchwood Place [11 min], Willow Creek Homes [6 min], Downtown Precinct [5 min], Oak Avenue Shops [10 min]\n\n=== DISPATCHER NOTES ===\nStep 7: CALL-0007 → fire fire_6\nStep 8: CALL-0008 → HOLD (fire, waiting for fire_4)\nStep 9: CALL-0009 → Duplicate of EVT-0003\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 2, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0004\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0011] ===\nThere's a break-in happening right now at 972 Elm Drive. I can see someone climbing through a window from across the street.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 14 min | opened step 1\nEVT-0002 | fire       | Birchwood Place                | sev 4 | fire_4 ETA 9 min | opened step 4\nEVT-0003 | fire       | Spring Meadow Estates          | sev 1 | fire_5 ETA 14 min | opened step 5\nEVT-0004 | fire       | Willow Creek Homes             | sev 2 | fire_6 ETA 6 min | opened step 7\nEVT-0005 | fire       | Birchwood Place                | sev 2 | HELD → fire_4 | opened step 8\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nfire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Riverside Condos [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [7 min], Downtown Precinct [8 min], Willow Creek Homes [9 min], Birchwood Place [9 min]\nEngine House No. 1 (fire_station) → Central Crossroads [4 min], Willow Creek Homes [7 min], Downtown Precinct [9 min], Birchwood Place [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [9 min], Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Riverside Condos [5 min], Central Crossroads [5 min]\nRiverside Condos (residential) → St. Mary's Medical Center [3 min], Downtown Precinct [5 min], Oak Avenue Shops [2 min], Willow Creek Homes [6 min], Central Crossroads [12 min]\nSpring Meadow Estates (residential) → St. Mary's Medical Center [7 min], Birchwood Place [6 min]\nBirchwood Place (residential) → Engine House No. 1 [9 min], Spring Meadow Estates [6 min], Willow Creek Homes [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [9 min], Central Crossroads [11 min]\nWillow Creek Homes (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [7 min], Downtown Precinct [4 min], Riverside Condos [6 min], Birchwood Place [7 min], Central Crossroads [6 min], Oak Avenue Shops [4 min]\nOak Avenue Shops (commercial) → St. Mary's Medical Center [3 min], Downtown Precinct [4 min], Riverside Condos [2 min], Birchwood Place [7 min], Willow Creek Homes [4 min], Central Crossroads [10 min]\nCentral Crossroads (road_junction) → Engine House No. 1 [4 min], Riverside Condos [12 min], Birchwood Place [11 min], Willow Creek Homes [6 min], Downtown Precinct [5 min], Oak Avenue Shops [10 min]\n\n=== DISPATCHER NOTES ===\nStep 8: CALL-0008 → HOLD (fire, waiting for fire_4)\nStep 9: CALL-0009 → Duplicate of EVT-0003\nStep 10: CALL-0010 → Duplicate of EVT-0004\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_1\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0012] ===\nOh god, the whole kitchen is on fire at 953 First Lane! My kids are upstairs — please send someone NOW!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 14 min | opened step 1\nEVT-0002 | fire       | Birchwood Place                | sev 4 | fire_4 ETA 9 min | opened step 4\nEVT-0003 | fire       | Spring Meadow Estates          | sev 1 | fire_5 ETA 14 min | opened step 5\nEVT-0004 | fire       | Willow Creek Homes             | sev 2 | fire_6 ETA 6 min | opened step 7\nEVT-0005 | fire       | Birchwood Place                | sev 2 | HELD → fire_4 | opened step 8\nEVT-0006 | crime      | Riverside Condos               | sev 4 | police_1 ETA 4 min | opened step 11\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001\npolice_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0006\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nfire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Riverside Condos [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [7 min], Downtown Precinct [8 min], Willow Creek Homes [9 min], Birchwood Place [9 min]\nEngine House No. 1 (fire_station) → Central Crossroads [4 min], Willow Creek Homes [7 min], Downtown Precinct [9 min], Birchwood Place [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [9 min], Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Riverside Condos [5 min], Central Crossroads [5 min]\nRiverside Condos (residential) → St. Mary's Medical Center [3 min], Downtown Precinct [5 min], Oak Avenue Shops [2 min], Willow Creek Homes [6 min], Central Crossroads [12 min]\nSpring Meadow Estates (residential) → St. Mary's Medical Center [7 min], Birchwood Place [6 min]\nBirchwood Place (residential) → Engine House No. 1 [9 min], Spring Meadow Estates [6 min], Willow Creek Homes [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [9 min], Central Crossroads [11 min]\nWillow Creek Homes (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [7 min], Downtown Precinct [4 min], Riverside Condos [6 min], Birchwood Place [7 min], Central Crossroads [6 min], Oak Avenue Shops [4 min]\nOak Avenue Shops (commercial) → St. Mary's Medical Center [3 min], Downtown Precinct [4 min], Riverside Condos [2 min], Birchwood Place [7 min], Willow Creek Homes [4 min], Central Crossroads [10 min]\nCentral Crossroads (road_junction) → Engine House No. 1 [4 min], Riverside Condos [12 min], Birchwood Place [11 min], Willow Creek Homes [6 min], Downtown Precinct [5 min], Oak Avenue Shops [10 min]\n\n=== DISPATCHER NOTES ===\nStep 9: CALL-0009 → Duplicate of EVT-0003\nStep 10: CALL-0010 → Duplicate of EVT-0004\nStep 11: CALL-0011 → police police_1\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 4, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0002\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0013] ===\nCar accident at Pine Drive and Hill Avenue. One driver looks hurt, holding their neck. Other car's smoking.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 14 min | opened step 1\nEVT-0002 | fire       | Birchwood Place                | sev 4 | fire_4 ETA 9 min | opened step 4\nEVT-0003 | fire       | Spring Meadow Estates          | sev 1 | fire_5 ETA 14 min | opened step 5\nEVT-0004 | fire       | Willow Creek Homes             | sev 2 | fire_6 ETA 6 min | opened step 7\nEVT-0005 | fire       | Birchwood Place                | sev 2 | HELD → fire_4 | opened step 8\nEVT-0006 | crime      | Riverside Condos               | sev 4 | police_1 ETA 4 min | opened step 11\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001\npolice_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0006\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nfire_4          | fire       | Birchwood Place                | ON_SCENE → EVT-0002\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003\nfire_6          | fire       | Willow Creek Homes             | ON_SCENE → EVT-0004\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Riverside Condos [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [7 min], Downtown Precinct [8 min], Willow Creek Homes [9 min], Birchwood Place [9 min]\nEngine House No. 1 (fire_station) → Central Crossroads [4 min], Willow Creek Homes [7 min], Downtown Precinct [9 min], Birchwood Place [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [9 min], Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Riverside Condos [5 min], Central Crossroads [5 min]\nRiverside Condos (residential) → St. Mary's Medical Center [3 min], Downtown Precinct [5 min], Oak Avenue Shops [2 min], Willow Creek Homes [6 min], Central Crossroads [12 min]\nSpring Meadow Estates (residential) → St. Mary's Medical Center [7 min], Birchwood Place [6 min]\nBirchwood Place (residential) → Engine House No. 1 [9 min], Spring Meadow Estates [6 min], Willow Creek Homes [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [9 min], Central Crossroads [11 min]\nWillow Creek Homes (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [7 min], Downtown Precinct [4 min], Riverside Condos [6 min], Birchwood Place [7 min], Central Crossroads [6 min], Oak Avenue Shops [4 min]\nOak Avenue Shops (commercial) → St. Mary's Medical Center [3 min], Downtown Precinct [4 min], Riverside Condos [2 min], Birchwood Place [7 min], Willow Creek Homes [4 min], Central Crossroads [10 min]\nCentral Crossroads (road_junction) → Engine House No. 1 [4 min], Riverside Condos [12 min], Birchwood Place [11 min], Willow Creek Homes [6 min], Downtown Precinct [5 min], Oak Avenue Shops [10 min]\n\n=== DISPATCHER NOTES ===\nStep 10: CALL-0010 → Duplicate of EVT-0004\nStep 11: CALL-0011 → police police_1\nStep 12: CALL-0012 → Duplicate of EVT-0002\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0014] ===\nHi, I think I see some smoke coming from behind Birchwood Place. It might be nothing but thought I should call.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 14 min | opened step 1\nEVT-0002 | fire       | Birchwood Place                | sev 4 | fire_4 ETA 9 min | opened step 4\nEVT-0003 | fire       | Spring Meadow Estates          | sev 1 | fire_5 ETA 14 min | opened step 5\nEVT-0004 | fire       | Willow Creek Homes             | sev 2 | fire_6 ETA 6 min | opened step 7\nEVT-0005 | fire       | Birchwood Place                | sev 2 | HELD → fire_4 | opened step 8\nEVT-0006 | crime      | Riverside Condos               | sev 4 | police_1 ETA 4 min | opened step 11\nEVT-0007 | accident   | Oak Avenue Shops               | sev 3 | ambulance_2 ETA 2 min | opened step 13\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001\npolice_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0006\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0007\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nfire_4          | fire       | Birchwood Place                | ON_SCENE → EVT-0002\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003\nfire_6          | fire       | Willow Creek Homes             | ON_SCENE → EVT-0004\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Riverside Condos [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [7 min], Downtown Precinct [8 min], Willow Creek Homes [9 min], Birchwood Place [9 min]\nEngine House No. 1 (fire_station) → Central Crossroads [4 min], Willow Creek Homes [7 min], Downtown Precinct [9 min], Birchwood Place [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [9 min], Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Riverside Condos [5 min], Central Crossroads [5 min]\nRiverside Condos (residential) → St. Mary's Medical Center [3 min], Downtown Precinct [5 min], Oak Avenue Shops [2 min], Willow Creek Homes [6 min], Central Crossroads [12 min]\nSpring Meadow Estates (residential) → St. Mary's Medical Center [7 min], Birchwood Place [6 min]\nBirchwood Place (residential) → Engine House No. 1 [9 min], Spring Meadow Estates [6 min], Willow Creek Homes [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [9 min], Central Crossroads [11 min]\nWillow Creek Homes (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [7 min], Downtown Precinct [4 min], Riverside Condos [6 min], Birchwood Place [7 min], Central Crossroads [6 min], Oak Avenue Shops [4 min]\nOak Avenue Shops (commercial) → St. Mary's Medical Center [3 min], Downtown Precinct [4 min], Riverside Condos [2 min], Birchwood Place [7 min], Willow Creek Homes [4 min], Central Crossroads [10 min]\nCentral Crossroads (road_junction) → Engine House No. 1 [4 min], Riverside Condos [12 min], Birchwood Place [11 min], Willow Creek Homes [6 min], Downtown Precinct [5 min], Oak Avenue Shops [10 min]\n\n=== DISPATCHER NOTES ===\nStep 11: CALL-0011 → police police_1\nStep 12: CALL-0012 → Duplicate of EVT-0002\nStep 13: CALL-0013 → ambulance ambulance_2\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 4, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0002\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0015] ===\nBuilding's on fire on Main Avenue near Spring Meadow Estates! People are yelling from the windows, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 14 min | opened step 1\nEVT-0003 | fire       | Spring Meadow Estates          | sev 1 | fire_5 ETA 14 min | opened step 5\nEVT-0005 | fire       | Birchwood Place                | sev 2 | HELD → fire_4 | opened step 8\nEVT-0006 | crime      | Riverside Condos               | sev 4 | police_1 ETA 4 min | opened step 11\nEVT-0007 | accident   | Oak Avenue Shops               | sev 3 | ambulance_2 ETA 2 min | opened step 13\n\n=== UNIT STATUS ===\npolice_0        | police     | Spring Meadow Estates          | ON_SCENE → EVT-0001\npolice_1        | police     | Riverside Condos               | ON_SCENE → EVT-0006\nambulance_2     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0007\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nfire_4          | fire       | Birchwood Place                | RETURNING → EVT-0002\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003\nfire_6          | fire       | Willow Creek Homes             | RETURNING → EVT-0004\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Riverside Condos [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [7 min], Downtown Precinct [8 min], Willow Creek Homes [9 min], Birchwood Place [9 min]\nEngine House No. 1 (fire_station) → Central Crossroads [4 min], Willow Creek Homes [7 min], Downtown Precinct [9 min], Birchwood Place [9 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [9 min], Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Riverside Condos [5 min], Central Crossroads [5 min]\nRiverside Condos (residential) → St. Mary's Medical Center [3 min], Downtown Precinct [5 min], Oak Avenue Shops [2 min], Willow Creek Homes [6 min], Central Crossroads [12 min]\nSpring Meadow Estates (residential) → St. Mary's Medical Center [7 min], Birchwood Place [6 min]\nBirchwood Place (residential) → Engine House No. 1 [9 min], Spring Meadow Estates [6 min], Willow Creek Homes [7 min], Oak Avenue Shops [7 min], St. Mary's Medical Center [9 min], Central Crossroads [11 min]\nWillow Creek Homes (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [7 min], Downtown Precinct [4 min], Riverside Condos [6 min], Birchwood Place [7 min], Central Crossroads [6 min], Oak Avenue Shops [4 min]\nOak Avenue Shops (commercial) → St. Mary's Medical Center [3 min], Downtown Precinct [4 min], Riverside Condos [2 min], Birchwood Place [7 min], Willow Creek Homes [4 min], Central Crossroads [10 min]\nCentral Crossroads (road_junction) → Engine House No. 1 [4 min], Riverside Condos [12 min], Birchwood Place [11 min], Willow Creek Homes [6 min], Downtown Precinct [5 min], Oak Avenue Shops [10 min]\n\n=== DISPATCHER NOTES ===\nStep 12: CALL-0012 → Duplicate of EVT-0002\nStep 13: CALL-0013 → ambulance ambulance_2\nStep 14: CALL-0014 → Duplicate of EVT-0002\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 1, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0003\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0001] ===\nThere's a massive fire — the whole block near Willow Creek Homes is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!\n\n=== ACTIVE EVENTS ===\n(none)\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | FREE\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | Riverside General Hospital     | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | FREE\nfire_4          | fire       | Central Fire Station           | FREE\nfire_5          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]\nDowntown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]\nWillow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]\nCedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]\nSunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]\nRiverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]\nEastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]\n\n=== DISPATCHER NOTES ===\n(first call)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0002] ===\nA cyclist got hit by a car near Riverside Market. They're on the ground, conscious but bleeding from the head.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | FREE\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | Riverside General Hospital     | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | FREE\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]\nDowntown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]\nWillow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]\nCedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]\nSunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]\nRiverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]\nEastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → fire fire_4\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0003] ===\nActive shooter at Riverside Market! Multiple shots fired, people running everywhere. Send everyone NOW!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1\nEVT-0002 | accident   | Riverside Market               | sev 5 | ambulance_2 ETA 5 min | opened step 2\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | FREE\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002\nambulance_3     | ambulance  | Riverside General Hospital     | FREE\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]\nDowntown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]\nWillow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]\nCedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]\nSunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]\nRiverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]\nEastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → fire fire_4\nStep 2: CALL-0002 → ambulance ambulance_2\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_0\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0004] ===\nFender bender on Third Avenue near Sunset Villas. No injuries but the cars are blocking the road.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1\nEVT-0002 | accident   | Riverside Market               | sev 5 | ambulance_2 ETA 5 min | opened step 2\nEVT-0003 | crime      | Riverside Market               | sev 4 | police_0 ETA 9 min | opened step 3\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002\nambulance_3     | ambulance  | Riverside General Hospital     | FREE\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]\nDowntown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]\nWillow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]\nCedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]\nSunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]\nRiverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]\nEastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → fire fire_4\nStep 2: CALL-0002 → ambulance ambulance_2\nStep 3: CALL-0003 → police police_0\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0005] ===\nSomeone fainted at Cedar Park Village. They're breathing okay now but look really pale. We're on Second Road.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1\nEVT-0002 | accident   | Riverside Market               | sev 5 | ambulance_2 ETA 5 min | opened step 2\nEVT-0003 | crime      | Riverside Market               | sev 4 | police_0 ETA 9 min | opened step 3\nEVT-0004 | accident   | Sunset Villas                  | sev 2 | ambulance_3 ETA 7 min | opened step 4\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]\nDowntown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]\nWillow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]\nCedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]\nSunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]\nRiverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]\nEastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]\n\n=== DISPATCHER NOTES ===\nStep 2: CALL-0002 → ambulance ambulance_2\nStep 3: CALL-0003 → police police_0\nStep 4: CALL-0004 → ambulance ambulance_3\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0006] ===\nSomeone's not breathing at Riverside Market! A bystander is doing CPR. Please send an ambulance to Third Street immediately!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1\nEVT-0002 | accident   | Riverside Market               | sev 5 | ambulance_2 ETA 5 min | opened step 2\nEVT-0003 | crime      | Riverside Market               | sev 4 | police_0 ETA 9 min | opened step 3\nEVT-0004 | accident   | Sunset Villas                  | sev 2 | ambulance_3 ETA 7 min | opened step 4\nEVT-0005 | medical    | Cedar Park Village             | sev 2 | HELD → ambulance_2 | opened step 5\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]\nDowntown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]\nWillow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]\nCedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]\nSunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]\nRiverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]\nEastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]\n\n=== DISPATCHER NOTES ===\nStep 3: CALL-0003 → police police_0\nStep 4: CALL-0004 → ambulance ambulance_3\nStep 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_2)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"ambulance_3\", \"from_event_id\": \"EVT-0004\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0007] ===\nSomeone fainted at Cedar Park Village. They're breathing okay now but look really pale. We're on Second Road.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1\nEVT-0002 | accident   | Riverside Market               | sev 5 | ambulance_2 ETA 5 min | opened step 2\nEVT-0003 | crime      | Riverside Market               | sev 4 | police_0 ETA 9 min | opened step 3\nEVT-0004 | accident   | Sunset Villas                  | sev 2 | UNASSIGNED | opened step 4\nEVT-0005 | medical    | Cedar Park Village             | sev 2 | HELD → ambulance_2 | opened step 5\nEVT-0006 | medical    | Riverside Market               | sev 5 | ambulance_3 ETA 5 min | opened step 6\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | Riverside Market               | ON_SCENE → EVT-0002\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]\nDowntown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]\nWillow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]\nCedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]\nSunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]\nRiverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]\nEastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]\n\n=== DISPATCHER NOTES ===\nStep 4: CALL-0004 → ambulance ambulance_3\nStep 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_2)\nStep 6: CALL-0006 → ambulance ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 2, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0005\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0008] ===\nThere's been some kind of mass incident at Cedar Park Village — multiple people down, some not moving. We need everything, Second Road entrance.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1\nEVT-0002 | accident   | Riverside Market               | sev 5 | ambulance_2 ETA 5 min | opened step 2\nEVT-0003 | crime      | Riverside Market               | sev 4 | police_0 ETA 9 min | opened step 3\nEVT-0004 | accident   | Sunset Villas                  | sev 2 | UNASSIGNED | opened step 4\nEVT-0005 | medical    | Cedar Park Village             | sev 2 | HELD → ambulance_2 | opened step 5\nEVT-0006 | medical    | Riverside Market               | sev 5 | ambulance_3 ETA 5 min | opened step 6\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | Riverside Market               | ON_SCENE → EVT-0002\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]\nDowntown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]\nWillow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]\nCedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]\nSunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]\nRiverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]\nEastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]\n\n=== DISPATCHER NOTES ===\nStep 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_2)\nStep 6: CALL-0006 → ambulance ?\nStep 7: CALL-0007 → Duplicate of EVT-0005\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0009] ===\nI'd like to report a shoplifter at Cedar Park Village on Second Road. They already left but I got a good look.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1\nEVT-0003 | crime      | Riverside Market               | sev 4 | police_0 ETA 9 min | opened step 3\nEVT-0005 | medical    | Cedar Park Village             | sev 2 | HELD → ambulance_2 | opened step 5\nEVT-0006 | medical    | Riverside Market               | sev 5 | ambulance_3 ETA 5 min | opened step 6\nEVT-0007 | medical    | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 8\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | Riverside Market               | RETURNING → EVT-0002\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]\nDowntown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]\nWillow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]\nCedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]\nSunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]\nRiverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]\nEastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]\n\n=== DISPATCHER NOTES ===\nStep 6: CALL-0006 → ambulance ?\nStep 7: CALL-0007 → Duplicate of EVT-0005\nStep 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_2)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_1\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0010] ===\nThere's a massive fire — the whole block near Cedar Park Village is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1\nEVT-0003 | crime      | Riverside Market               | sev 4 | police_0 ETA 9 min | opened step 3\nEVT-0005 | medical    | Cedar Park Village             | sev 2 | HELD → ambulance_2 | opened step 5\nEVT-0006 | medical    | Riverside Market               | sev 5 | ambulance_3 ETA 5 min | opened step 6\nEVT-0007 | medical    | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 8\nEVT-0008 | crime      | Cedar Park Village             | sev 5 | police_1 ETA 18 min | opened step 9\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\npolice_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0008\nambulance_2     | ambulance  | Riverside Market               | RETURNING → EVT-0002\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]\nDowntown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]\nWillow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]\nCedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]\nSunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]\nRiverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]\nEastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]\n\n=== DISPATCHER NOTES ===\nStep 7: CALL-0007 → Duplicate of EVT-0005\nStep 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_2)\nStep 9: CALL-0009 → police police_1\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0011] ===\nYeah there's a small fire in a dumpster near Cedar Park Village on Second Road. It's not spreading but it's pretty smoky.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1\nEVT-0003 | crime      | Riverside Market               | sev 4 | police_0 ETA 9 min | opened step 3\nEVT-0005 | medical    | Cedar Park Village             | sev 2 | ambulance_2 ETA 11 min | opened step 5\nEVT-0006 | medical    | Riverside Market               | sev 5 | ambulance_3 ETA 5 min | opened step 6\nEVT-0007 | medical    | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 8\nEVT-0008 | crime      | Cedar Park Village             | sev 5 | police_1 ETA 18 min | opened step 9\nEVT-0009 | fire       | Cedar Park Village             | sev 1 | fire_5 ETA 18 min | opened step 10\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003\npolice_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0008\nambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005\nambulance_3     | ambulance  | Riverside Market               | ON_SCENE → EVT-0006\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0009\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]\nDowntown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]\nWillow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]\nCedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]\nSunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]\nRiverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]\nEastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]\n\n=== DISPATCHER NOTES ===\nStep 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_2)\nStep 9: CALL-0009 → police police_1\nStep 10: CALL-0010 → fire fire_5\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 1, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0009\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0012] ===\nOh god, the whole kitchen is on fire at 431 Pine Lane! My kids are upstairs — please send someone NOW!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1\nEVT-0003 | crime      | Riverside Market               | sev 4 | police_0 ETA 9 min | opened step 3\nEVT-0005 | medical    | Cedar Park Village             | sev 2 | ambulance_2 ETA 11 min | opened step 5\nEVT-0006 | medical    | Riverside Market               | sev 5 | ambulance_3 ETA 5 min | opened step 6\nEVT-0007 | medical    | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 8\nEVT-0008 | crime      | Cedar Park Village             | sev 5 | police_1 ETA 18 min | opened step 9\nEVT-0009 | fire       | Cedar Park Village             | sev 1 | fire_5 ETA 18 min | opened step 10\n\n=== UNIT STATUS ===\npolice_0        | police     | Riverside Market               | ON_SCENE → EVT-0003\npolice_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0008\nambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005\nambulance_3     | ambulance  | Riverside Market               | ON_SCENE → EVT-0006\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0009\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]\nDowntown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]\nWillow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]\nCedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]\nSunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]\nRiverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]\nEastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]\n\n=== DISPATCHER NOTES ===\nStep 9: CALL-0009 → police police_1\nStep 10: CALL-0010 → fire fire_5\nStep 11: CALL-0011 → Duplicate of EVT-0009\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 4, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0001\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0013] ===\nBuilding's on fire on Second Road near Cedar Park Village! People are yelling from the windows, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1\nEVT-0003 | crime      | Riverside Market               | sev 4 | police_0 ETA 9 min | opened step 3\nEVT-0005 | medical    | Cedar Park Village             | sev 2 | ambulance_2 ETA 11 min | opened step 5\nEVT-0007 | medical    | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 8\nEVT-0008 | crime      | Cedar Park Village             | sev 5 | police_1 ETA 18 min | opened step 9\nEVT-0009 | fire       | Cedar Park Village             | sev 1 | fire_5 ETA 18 min | opened step 10\n\n=== UNIT STATUS ===\npolice_0        | police     | Riverside Market               | ON_SCENE → EVT-0003\npolice_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0008\nambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005\nambulance_3     | ambulance  | Riverside Market               | RETURNING → EVT-0006\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0009\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]\nDowntown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]\nWillow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]\nCedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]\nSunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]\nRiverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]\nEastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]\n\n=== DISPATCHER NOTES ===\nStep 10: CALL-0010 → fire fire_5\nStep 11: CALL-0011 → Duplicate of EVT-0009\nStep 12: CALL-0012 → Duplicate of EVT-0001\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"fire_5\", \"from_event_id\": \"EVT-0009\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0014] ===\nYeah there's a small fire in a dumpster near Willow Creek Homes on Pine Lane. It's not spreading but it's pretty smoky.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1\nEVT-0005 | medical    | Cedar Park Village             | sev 2 | ambulance_2 ETA 11 min | opened step 5\nEVT-0007 | medical    | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 8\nEVT-0008 | crime      | Cedar Park Village             | sev 5 | police_1 ETA 18 min | opened step 9\nEVT-0009 | fire       | Cedar Park Village             | sev 1 | UNASSIGNED | opened step 10\nEVT-0010 | fire       | Cedar Park Village             | sev 5 | fire_5 ETA 18 min | opened step 13\n\n=== UNIT STATUS ===\npolice_0        | police     | Riverside Market               | RETURNING → EVT-0003\npolice_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0008\nambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005\nambulance_3     | ambulance  | Riverside Market               | RETURNING → EVT-0006\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0010\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]\nDowntown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]\nWillow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]\nCedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]\nSunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]\nRiverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]\nEastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]\n\n=== DISPATCHER NOTES ===\nStep 11: CALL-0011 → Duplicate of EVT-0009\nStep 12: CALL-0012 → Duplicate of EVT-0001\nStep 13: CALL-0013 → fire ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 4, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0001\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0015] ===\nFender bender on Pine Lane near Willow Creek Homes. No injuries but the cars are blocking the road.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1\nEVT-0005 | medical    | Cedar Park Village             | sev 2 | ambulance_2 ETA 11 min | opened step 5\nEVT-0007 | medical    | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 8\nEVT-0008 | crime      | Cedar Park Village             | sev 5 | police_1 ETA 18 min | opened step 9\nEVT-0010 | fire       | Cedar Park Village             | sev 5 | fire_5 ETA 18 min | opened step 13\n\n=== UNIT STATUS ===\npolice_0        | police     | Riverside Market               | RETURNING → EVT-0003\npolice_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0008\nambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005\nambulance_3     | ambulance  | Riverside General Hospital     | FREE\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0010\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]\nDowntown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]\nWillow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]\nCedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]\nSunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]\nRiverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]\nEastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]\n\n=== DISPATCHER NOTES ===\nStep 12: CALL-0012 → Duplicate of EVT-0001\nStep 13: CALL-0013 → fire ?\nStep 14: CALL-0014 → Duplicate of EVT-0001\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0016] ===\nMy husband just collapsed and he won't wake up! He's breathing weird. We're at 341 Third Street, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1\nEVT-0005 | medical    | Cedar Park Village             | sev 2 | ambulance_2 ETA 11 min | opened step 5\nEVT-0007 | medical    | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 8\nEVT-0008 | crime      | Cedar Park Village             | sev 5 | police_1 ETA 18 min | opened step 9\nEVT-0010 | fire       | Cedar Park Village             | sev 5 | fire_5 ETA 18 min | opened step 13\nEVT-0011 | accident   | Willow Creek Homes             | sev 3 | ambulance_3 ETA 9 min | opened step 15\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | FREE\npolice_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0008\nambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0011\nfire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0010\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]\nDowntown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]\nWillow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]\nCedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]\nSunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]\nRiverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]\nEastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]\n\n=== DISPATCHER NOTES ===\nStep 13: CALL-0013 → fire ?\nStep 14: CALL-0014 → Duplicate of EVT-0001\nStep 15: CALL-0015 → ambulance ambulance_3\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0017] ===\nThere's a fire at 172 Second Road! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1\nEVT-0005 | medical    | Cedar Park Village             | sev 2 | ambulance_2 ETA 11 min | opened step 5\nEVT-0007 | medical    | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 8\nEVT-0008 | crime      | Cedar Park Village             | sev 5 | police_1 ETA 18 min | opened step 9\nEVT-0010 | fire       | Cedar Park Village             | sev 5 | fire_5 ETA 18 min | opened step 13\nEVT-0011 | accident   | Willow Creek Homes             | sev 3 | ambulance_3 ETA 9 min | opened step 15\nEVT-0012 | medical    | Riverside Market               | sev 2 | HELD → ambulance_2 | opened step 16\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | FREE\npolice_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0008\nambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0011\nfire_4          | fire       | Willow Creek Homes             | ON_SCENE → EVT-0001\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0010\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]\nDowntown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]\nWillow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]\nCedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]\nSunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]\nRiverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]\nEastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]\n\n=== DISPATCHER NOTES ===\nStep 14: CALL-0014 → Duplicate of EVT-0001\nStep 15: CALL-0015 → ambulance ambulance_3\nStep 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_2)\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 5, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0010\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0018] ===\nMulti-car pileup on Third Street near Riverside Market! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 16 min | opened step 1\nEVT-0005 | medical    | Cedar Park Village             | sev 2 | ambulance_2 ETA 11 min | opened step 5\nEVT-0007 | medical    | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 8\nEVT-0008 | crime      | Cedar Park Village             | sev 5 | police_1 ETA 18 min | opened step 9\nEVT-0010 | fire       | Cedar Park Village             | sev 5 | fire_5 ETA 18 min | opened step 13\nEVT-0011 | accident   | Willow Creek Homes             | sev 3 | ambulance_3 ETA 9 min | opened step 15\nEVT-0012 | medical    | Riverside Market               | sev 2 | HELD → ambulance_2 | opened step 16\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | FREE\npolice_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0008\nambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0011\nfire_4          | fire       | Willow Creek Homes             | ON_SCENE → EVT-0001\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0010\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]\nDowntown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]\nWillow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]\nCedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]\nSunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]\nRiverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]\nEastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]\n\n=== DISPATCHER NOTES ===\nStep 15: CALL-0015 → ambulance ambulance_3\nStep 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_2)\nStep 17: CALL-0017 → Duplicate of EVT-0010\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"ambulance_2\", \"from_event_id\": \"EVT-0005\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0019] ===\nHello, my neighbor fell and hurt her ankle at 535 Second Road. She's conscious and talking but can't walk.\n\n=== ACTIVE EVENTS ===\nEVT-0005 | medical    | Cedar Park Village             | sev 2 | HELD → ambulance_2 | opened step 5\nEVT-0007 | medical    | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 8\nEVT-0008 | crime      | Cedar Park Village             | sev 5 | police_1 ETA 18 min | opened step 9\nEVT-0010 | fire       | Cedar Park Village             | sev 5 | fire_5 ETA 18 min | opened step 13\nEVT-0011 | accident   | Willow Creek Homes             | sev 3 | ambulance_3 ETA 9 min | opened step 15\nEVT-0012 | medical    | Riverside Market               | sev 2 | HELD → ambulance_2 | opened step 16\nEVT-0013 | accident   | Riverside Market               | sev 5 | ambulance_2 ETA 5 min | opened step 18\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | FREE\npolice_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0008\nambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0013\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0011\nfire_4          | fire       | Willow Creek Homes             | RETURNING → EVT-0001\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0010\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]\nDowntown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]\nWillow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]\nCedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]\nSunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]\nRiverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]\nEastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]\n\n=== DISPATCHER NOTES ===\nStep 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_2)\nStep 17: CALL-0017 → Duplicate of EVT-0010\nStep 18: CALL-0018 → ambulance ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 2, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0005\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0020] ===\nSomeone's not breathing at Willow Creek Homes! A bystander is doing CPR. Please send an ambulance to Pine Lane immediately!\n\n=== ACTIVE EVENTS ===\nEVT-0005 | medical    | Cedar Park Village             | sev 2 | HELD → ambulance_2 | opened step 5\nEVT-0007 | medical    | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 8\nEVT-0008 | crime      | Cedar Park Village             | sev 5 | police_1 ETA 18 min | opened step 9\nEVT-0010 | fire       | Cedar Park Village             | sev 5 | fire_5 ETA 18 min | opened step 13\nEVT-0011 | accident   | Willow Creek Homes             | sev 3 | ambulance_3 ETA 9 min | opened step 15\nEVT-0012 | medical    | Riverside Market               | sev 2 | HELD → ambulance_2 | opened step 16\nEVT-0013 | accident   | Riverside Market               | sev 5 | ambulance_2 ETA 5 min | opened step 18\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | FREE\npolice_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0008\nambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0013\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0011\nfire_4          | fire       | Willow Creek Homes             | RETURNING → EVT-0001\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0010\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]\nCentral Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]\nDowntown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]\nWillow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]\nCedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]\nSunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]\nRiverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]\nEastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]\n\n=== DISPATCHER NOTES ===\nStep 17: CALL-0017 → Duplicate of EVT-0010\nStep 18: CALL-0018 → ambulance ?\nStep 19: CALL-0019 → Duplicate of EVT-0005\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0001] ===\nSomeone's not breathing at Sunset Villas! A bystander is doing CPR. Please send an ambulance to Oak Street immediately!\n\n=== ACTIVE EVENTS ===\n(none)\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [6 min], Central Police Station [6 min], Pinecrest Homes [7 min], Willow Creek Homes [10 min]\nCentral Fire Station (fire_station) → Downtown Mall [1 min], Sunset Villas [3 min], Central Crossroads [5 min], Pinecrest Homes [6 min], Central Police Station [13 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [6 min], Willow Creek Homes [4 min], Elmwood Terrace [5 min], Parkside Shopping Center [4 min], Central Fire Station [13 min], Downtown Mall [12 min]\nSunset Villas (residential) → Central Fire Station [3 min], Downtown Mall [4 min], Elmwood Terrace [10 min], Parkside Shopping Center [5 min]\nPinecrest Homes (residential) → St. Mary's Medical Center [7 min], Central Fire Station [6 min], Central Crossroads [2 min], Elmwood Terrace [4 min], Downtown Mall [5 min], Parkside Shopping Center [5 min]\nWillow Creek Homes (residential) → Central Police Station [4 min], Parkside Shopping Center [8 min], Elmwood Terrace [9 min], St. Mary's Medical Center [10 min], Central Crossroads [10 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [6 min], Central Police Station [5 min], Sunset Villas [10 min], Pinecrest Homes [4 min], Willow Creek Homes [9 min], Central Crossroads [4 min]\nDowntown Mall (commercial) → Central Fire Station [1 min], Sunset Villas [4 min], Pinecrest Homes [5 min], Central Police Station [12 min]\nParkside Shopping Center (commercial) → Central Police Station [4 min], Willow Creek Homes [8 min], Central Crossroads [5 min], Sunset Villas [5 min], Pinecrest Homes [5 min]\nCentral Crossroads (road_junction) → Central Fire Station [5 min], Pinecrest Homes [2 min], Willow Creek Homes [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min]\n\n=== DISPATCHER NOTES ===\n(first call)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0002] ===\nYeah there's a small fire in a dumpster near Parkside Shopping Center on Maple Lane. It's not spreading but it's pretty smoky.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Sunset Villas                  | sev 4 | ambulance_3 ETA 15 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Central Fire Station           | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [6 min], Central Police Station [6 min], Pinecrest Homes [7 min], Willow Creek Homes [10 min]\nCentral Fire Station (fire_station) → Downtown Mall [1 min], Sunset Villas [3 min], Central Crossroads [5 min], Pinecrest Homes [6 min], Central Police Station [13 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [6 min], Willow Creek Homes [4 min], Elmwood Terrace [5 min], Parkside Shopping Center [4 min], Central Fire Station [13 min], Downtown Mall [12 min]\nSunset Villas (residential) → Central Fire Station [3 min], Downtown Mall [4 min], Elmwood Terrace [10 min], Parkside Shopping Center [5 min]\nPinecrest Homes (residential) → St. Mary's Medical Center [7 min], Central Fire Station [6 min], Central Crossroads [2 min], Elmwood Terrace [4 min], Downtown Mall [5 min], Parkside Shopping Center [5 min]\nWillow Creek Homes (residential) → Central Police Station [4 min], Parkside Shopping Center [8 min], Elmwood Terrace [9 min], St. Mary's Medical Center [10 min], Central Crossroads [10 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [6 min], Central Police Station [5 min], Sunset Villas [10 min], Pinecrest Homes [4 min], Willow Creek Homes [9 min], Central Crossroads [4 min]\nDowntown Mall (commercial) → Central Fire Station [1 min], Sunset Villas [4 min], Pinecrest Homes [5 min], Central Police Station [12 min]\nParkside Shopping Center (commercial) → Central Police Station [4 min], Willow Creek Homes [8 min], Central Crossroads [5 min], Sunset Villas [5 min], Pinecrest Homes [5 min]\nCentral Crossroads (road_junction) → Central Fire Station [5 min], Pinecrest Homes [2 min], Willow Creek Homes [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_3\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0003] ===\nMy husband just collapsed and he won't wake up! He's breathing weird. We're at 985 Elm Street, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Sunset Villas                  | sev 4 | ambulance_3 ETA 15 min | opened step 1\nEVT-0002 | fire       | Parkside Shopping Center       | sev 3 | fire_5 ETA 8 min | opened step 2\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0002\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [6 min], Central Police Station [6 min], Pinecrest Homes [7 min], Willow Creek Homes [10 min]\nCentral Fire Station (fire_station) → Downtown Mall [1 min], Sunset Villas [3 min], Central Crossroads [5 min], Pinecrest Homes [6 min], Central Police Station [13 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [6 min], Willow Creek Homes [4 min], Elmwood Terrace [5 min], Parkside Shopping Center [4 min], Central Fire Station [13 min], Downtown Mall [12 min]\nSunset Villas (residential) → Central Fire Station [3 min], Downtown Mall [4 min], Elmwood Terrace [10 min], Parkside Shopping Center [5 min]\nPinecrest Homes (residential) → St. Mary's Medical Center [7 min], Central Fire Station [6 min], Central Crossroads [2 min], Elmwood Terrace [4 min], Downtown Mall [5 min], Parkside Shopping Center [5 min]\nWillow Creek Homes (residential) → Central Police Station [4 min], Parkside Shopping Center [8 min], Elmwood Terrace [9 min], St. Mary's Medical Center [10 min], Central Crossroads [10 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [6 min], Central Police Station [5 min], Sunset Villas [10 min], Pinecrest Homes [4 min], Willow Creek Homes [9 min], Central Crossroads [4 min]\nDowntown Mall (commercial) → Central Fire Station [1 min], Sunset Villas [4 min], Pinecrest Homes [5 min], Central Police Station [12 min]\nParkside Shopping Center (commercial) → Central Police Station [4 min], Willow Creek Homes [8 min], Central Crossroads [5 min], Sunset Villas [5 min], Pinecrest Homes [5 min]\nCentral Crossroads (road_junction) → Central Fire Station [5 min], Pinecrest Homes [2 min], Willow Creek Homes [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_3\nStep 2: CALL-0002 → fire fire_5\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0004] ===\nI just got mugged near Sunset Villas! The guy ran towards Sunset Avenue. He had a knife.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Sunset Villas                  | sev 4 | ambulance_3 ETA 15 min | opened step 1\nEVT-0002 | fire       | Parkside Shopping Center       | sev 3 | fire_5 ETA 8 min | opened step 2\nEVT-0003 | medical    | Pinecrest Homes                | sev 3 | ambulance_4 ETA 6 min | opened step 3\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0002\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [6 min], Central Police Station [6 min], Pinecrest Homes [7 min], Willow Creek Homes [10 min]\nCentral Fire Station (fire_station) → Downtown Mall [1 min], Sunset Villas [3 min], Central Crossroads [5 min], Pinecrest Homes [6 min], Central Police Station [13 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [6 min], Willow Creek Homes [4 min], Elmwood Terrace [5 min], Parkside Shopping Center [4 min], Central Fire Station [13 min], Downtown Mall [12 min]\nSunset Villas (residential) → Central Fire Station [3 min], Downtown Mall [4 min], Elmwood Terrace [10 min], Parkside Shopping Center [5 min]\nPinecrest Homes (residential) → St. Mary's Medical Center [7 min], Central Fire Station [6 min], Central Crossroads [2 min], Elmwood Terrace [4 min], Downtown Mall [5 min], Parkside Shopping Center [5 min]\nWillow Creek Homes (residential) → Central Police Station [4 min], Parkside Shopping Center [8 min], Elmwood Terrace [9 min], St. Mary's Medical Center [10 min], Central Crossroads [10 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [6 min], Central Police Station [5 min], Sunset Villas [10 min], Pinecrest Homes [4 min], Willow Creek Homes [9 min], Central Crossroads [4 min]\nDowntown Mall (commercial) → Central Fire Station [1 min], Sunset Villas [4 min], Pinecrest Homes [5 min], Central Police Station [12 min]\nParkside Shopping Center (commercial) → Central Police Station [4 min], Willow Creek Homes [8 min], Central Crossroads [5 min], Sunset Villas [5 min], Pinecrest Homes [5 min]\nCentral Crossroads (road_junction) → Central Fire Station [5 min], Pinecrest Homes [2 min], Willow Creek Homes [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_3\nStep 2: CALL-0002 → fire fire_5\nStep 3: CALL-0003 → ambulance ambulance_4\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_0\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0005] ===\nSomeone fainted at Sunset Villas. They're breathing okay now but look really pale. We're on Oak Street.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Sunset Villas                  | sev 4 | ambulance_3 ETA 15 min | opened step 1\nEVT-0002 | fire       | Parkside Shopping Center       | sev 3 | fire_5 ETA 8 min | opened step 2\nEVT-0003 | medical    | Pinecrest Homes                | sev 3 | ambulance_4 ETA 6 min | opened step 3\nEVT-0004 | crime      | Sunset Villas                  | sev 5 | police_0 ETA 9 min | opened step 4\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0004\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0002\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [6 min], Central Police Station [6 min], Pinecrest Homes [7 min], Willow Creek Homes [10 min]\nCentral Fire Station (fire_station) → Downtown Mall [1 min], Sunset Villas [3 min], Central Crossroads [5 min], Pinecrest Homes [6 min], Central Police Station [13 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [6 min], Willow Creek Homes [4 min], Elmwood Terrace [5 min], Parkside Shopping Center [4 min], Central Fire Station [13 min], Downtown Mall [12 min]\nSunset Villas (residential) → Central Fire Station [3 min], Downtown Mall [4 min], Elmwood Terrace [10 min], Parkside Shopping Center [5 min]\nPinecrest Homes (residential) → St. Mary's Medical Center [7 min], Central Fire Station [6 min], Central Crossroads [2 min], Elmwood Terrace [4 min], Downtown Mall [5 min], Parkside Shopping Center [5 min]\nWillow Creek Homes (residential) → Central Police Station [4 min], Parkside Shopping Center [8 min], Elmwood Terrace [9 min], St. Mary's Medical Center [10 min], Central Crossroads [10 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [6 min], Central Police Station [5 min], Sunset Villas [10 min], Pinecrest Homes [4 min], Willow Creek Homes [9 min], Central Crossroads [4 min]\nDowntown Mall (commercial) → Central Fire Station [1 min], Sunset Villas [4 min], Pinecrest Homes [5 min], Central Police Station [12 min]\nParkside Shopping Center (commercial) → Central Police Station [4 min], Willow Creek Homes [8 min], Central Crossroads [5 min], Sunset Villas [5 min], Pinecrest Homes [5 min]\nCentral Crossroads (road_junction) → Central Fire Station [5 min], Pinecrest Homes [2 min], Willow Creek Homes [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min]\n\n=== DISPATCHER NOTES ===\nStep 2: CALL-0002 → fire fire_5\nStep 3: CALL-0003 → ambulance ambulance_4\nStep 4: CALL-0004 → police police_0\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 4, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0001\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0006] ===\nA cyclist got hit by a car near Downtown Mall. They're on the ground, conscious but bleeding from the head.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Sunset Villas                  | sev 4 | ambulance_3 ETA 15 min | opened step 1\nEVT-0002 | fire       | Parkside Shopping Center       | sev 3 | fire_5 ETA 8 min | opened step 2\nEVT-0003 | medical    | Pinecrest Homes                | sev 3 | ambulance_4 ETA 6 min | opened step 3\nEVT-0004 | crime      | Sunset Villas                  | sev 5 | police_0 ETA 9 min | opened step 4\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0004\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0002\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [6 min], Central Police Station [6 min], Pinecrest Homes [7 min], Willow Creek Homes [10 min]\nCentral Fire Station (fire_station) → Downtown Mall [1 min], Sunset Villas [3 min], Central Crossroads [5 min], Pinecrest Homes [6 min], Central Police Station [13 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [6 min], Willow Creek Homes [4 min], Elmwood Terrace [5 min], Parkside Shopping Center [4 min], Central Fire Station [13 min], Downtown Mall [12 min]\nSunset Villas (residential) → Central Fire Station [3 min], Downtown Mall [4 min], Elmwood Terrace [10 min], Parkside Shopping Center [5 min]\nPinecrest Homes (residential) → St. Mary's Medical Center [7 min], Central Fire Station [6 min], Central Crossroads [2 min], Elmwood Terrace [4 min], Downtown Mall [5 min], Parkside Shopping Center [5 min]\nWillow Creek Homes (residential) → Central Police Station [4 min], Parkside Shopping Center [8 min], Elmwood Terrace [9 min], St. Mary's Medical Center [10 min], Central Crossroads [10 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [6 min], Central Police Station [5 min], Sunset Villas [10 min], Pinecrest Homes [4 min], Willow Creek Homes [9 min], Central Crossroads [4 min]\nDowntown Mall (commercial) → Central Fire Station [1 min], Sunset Villas [4 min], Pinecrest Homes [5 min], Central Police Station [12 min]\nParkside Shopping Center (commercial) → Central Police Station [4 min], Willow Creek Homes [8 min], Central Crossroads [5 min], Sunset Villas [5 min], Pinecrest Homes [5 min]\nCentral Crossroads (road_junction) → Central Fire Station [5 min], Pinecrest Homes [2 min], Willow Creek Homes [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min]\n\n=== DISPATCHER NOTES ===\nStep 3: CALL-0003 → ambulance ambulance_4\nStep 4: CALL-0004 → police police_0\nStep 5: CALL-0005 → Duplicate of EVT-0001\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"ambulance_4\", \"from_event_id\": \"EVT-0003\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0007] ===\nYeah there's a small fire in a dumpster near Parkside Shopping Center on Maple Lane. It's not spreading but it's pretty smoky.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Sunset Villas                  | sev 4 | ambulance_3 ETA 15 min | opened step 1\nEVT-0002 | fire       | Parkside Shopping Center       | sev 3 | fire_5 ETA 8 min | opened step 2\nEVT-0003 | medical    | Pinecrest Homes                | sev 3 | UNASSIGNED | opened step 3\nEVT-0004 | crime      | Sunset Villas                  | sev 5 | police_0 ETA 9 min | opened step 4\nEVT-0005 | accident   | Downtown Mall                  | sev 4 | ambulance_4 ETA 11 min | opened step 6\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0004\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0002\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [6 min], Central Police Station [6 min], Pinecrest Homes [7 min], Willow Creek Homes [10 min]\nCentral Fire Station (fire_station) → Downtown Mall [1 min], Sunset Villas [3 min], Central Crossroads [5 min], Pinecrest Homes [6 min], Central Police Station [13 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [6 min], Willow Creek Homes [4 min], Elmwood Terrace [5 min], Parkside Shopping Center [4 min], Central Fire Station [13 min], Downtown Mall [12 min]\nSunset Villas (residential) → Central Fire Station [3 min], Downtown Mall [4 min], Elmwood Terrace [10 min], Parkside Shopping Center [5 min]\nPinecrest Homes (residential) → St. Mary's Medical Center [7 min], Central Fire Station [6 min], Central Crossroads [2 min], Elmwood Terrace [4 min], Downtown Mall [5 min], Parkside Shopping Center [5 min]\nWillow Creek Homes (residential) → Central Police Station [4 min], Parkside Shopping Center [8 min], Elmwood Terrace [9 min], St. Mary's Medical Center [10 min], Central Crossroads [10 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [6 min], Central Police Station [5 min], Sunset Villas [10 min], Pinecrest Homes [4 min], Willow Creek Homes [9 min], Central Crossroads [4 min]\nDowntown Mall (commercial) → Central Fire Station [1 min], Sunset Villas [4 min], Pinecrest Homes [5 min], Central Police Station [12 min]\nParkside Shopping Center (commercial) → Central Police Station [4 min], Willow Creek Homes [8 min], Central Crossroads [5 min], Sunset Villas [5 min], Pinecrest Homes [5 min]\nCentral Crossroads (road_junction) → Central Fire Station [5 min], Pinecrest Homes [2 min], Willow Creek Homes [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min]\n\n=== DISPATCHER NOTES ===\nStep 4: CALL-0004 → police police_0\nStep 5: CALL-0005 → Duplicate of EVT-0001\nStep 6: CALL-0006 → ambulance ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 3, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0002\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0008] ===\nI think I heard gunshots near 908 Oak Street! People are running. I'm hiding inside Sunset Villas, please send help!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Sunset Villas                  | sev 4 | ambulance_3 ETA 15 min | opened step 1\nEVT-0002 | fire       | Parkside Shopping Center       | sev 3 | fire_5 ETA 8 min | opened step 2\nEVT-0004 | crime      | Sunset Villas                  | sev 5 | police_0 ETA 9 min | opened step 4\nEVT-0005 | accident   | Downtown Mall                  | sev 4 | ambulance_4 ETA 11 min | opened step 6\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0004\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0002\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [6 min], Central Police Station [6 min], Pinecrest Homes [7 min], Willow Creek Homes [10 min]\nCentral Fire Station (fire_station) → Downtown Mall [1 min], Sunset Villas [3 min], Central Crossroads [5 min], Pinecrest Homes [6 min], Central Police Station [13 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [6 min], Willow Creek Homes [4 min], Elmwood Terrace [5 min], Parkside Shopping Center [4 min], Central Fire Station [13 min], Downtown Mall [12 min]\nSunset Villas (residential) → Central Fire Station [3 min], Downtown Mall [4 min], Elmwood Terrace [10 min], Parkside Shopping Center [5 min]\nPinecrest Homes (residential) → St. Mary's Medical Center [7 min], Central Fire Station [6 min], Central Crossroads [2 min], Elmwood Terrace [4 min], Downtown Mall [5 min], Parkside Shopping Center [5 min]\nWillow Creek Homes (residential) → Central Police Station [4 min], Parkside Shopping Center [8 min], Elmwood Terrace [9 min], St. Mary's Medical Center [10 min], Central Crossroads [10 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [6 min], Central Police Station [5 min], Sunset Villas [10 min], Pinecrest Homes [4 min], Willow Creek Homes [9 min], Central Crossroads [4 min]\nDowntown Mall (commercial) → Central Fire Station [1 min], Sunset Villas [4 min], Pinecrest Homes [5 min], Central Police Station [12 min]\nParkside Shopping Center (commercial) → Central Police Station [4 min], Willow Creek Homes [8 min], Central Crossroads [5 min], Sunset Villas [5 min], Pinecrest Homes [5 min]\nCentral Crossroads (road_junction) → Central Fire Station [5 min], Pinecrest Homes [2 min], Willow Creek Homes [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min]\n\n=== DISPATCHER NOTES ===\nStep 5: CALL-0005 → Duplicate of EVT-0001\nStep 6: CALL-0006 → ambulance ?\nStep 7: CALL-0007 → Duplicate of EVT-0002\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 5, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0004\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0009] ===\nThere's been some kind of mass incident at Pinecrest Homes — multiple people down, some not moving. We need everything, Elm Street entrance.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Sunset Villas                  | sev 4 | ambulance_3 ETA 15 min | opened step 1\nEVT-0002 | fire       | Parkside Shopping Center       | sev 3 | fire_5 ETA 8 min | opened step 2\nEVT-0004 | crime      | Sunset Villas                  | sev 5 | police_0 ETA 9 min | opened step 4\nEVT-0005 | accident   | Downtown Mall                  | sev 4 | ambulance_4 ETA 11 min | opened step 6\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0004\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005\nfire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0002\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [6 min], Central Police Station [6 min], Pinecrest Homes [7 min], Willow Creek Homes [10 min]\nCentral Fire Station (fire_station) → Downtown Mall [1 min], Sunset Villas [3 min], Central Crossroads [5 min], Pinecrest Homes [6 min], Central Police Station [13 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [6 min], Willow Creek Homes [4 min], Elmwood Terrace [5 min], Parkside Shopping Center [4 min], Central Fire Station [13 min], Downtown Mall [12 min]\nSunset Villas (residential) → Central Fire Station [3 min], Downtown Mall [4 min], Elmwood Terrace [10 min], Parkside Shopping Center [5 min]\nPinecrest Homes (residential) → St. Mary's Medical Center [7 min], Central Fire Station [6 min], Central Crossroads [2 min], Elmwood Terrace [4 min], Downtown Mall [5 min], Parkside Shopping Center [5 min]\nWillow Creek Homes (residential) → Central Police Station [4 min], Parkside Shopping Center [8 min], Elmwood Terrace [9 min], St. Mary's Medical Center [10 min], Central Crossroads [10 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [6 min], Central Police Station [5 min], Sunset Villas [10 min], Pinecrest Homes [4 min], Willow Creek Homes [9 min], Central Crossroads [4 min]\nDowntown Mall (commercial) → Central Fire Station [1 min], Sunset Villas [4 min], Pinecrest Homes [5 min], Central Police Station [12 min]\nParkside Shopping Center (commercial) → Central Police Station [4 min], Willow Creek Homes [8 min], Central Crossroads [5 min], Sunset Villas [5 min], Pinecrest Homes [5 min]\nCentral Crossroads (road_junction) → Central Fire Station [5 min], Pinecrest Homes [2 min], Willow Creek Homes [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min]\n\n=== DISPATCHER NOTES ===\nStep 6: CALL-0006 → ambulance ?\nStep 7: CALL-0007 → Duplicate of EVT-0002\nStep 8: CALL-0008 → Duplicate of EVT-0004\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"ambulance_3\", \"from_event_id\": \"EVT-0001\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0010] ===\nThere's been some kind of mass incident at Willow Creek Homes — multiple people down, some not moving. We need everything, Third Road entrance.\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Parkside Shopping Center       | sev 3 | fire_5 ETA 8 min | opened step 2\nEVT-0004 | crime      | Sunset Villas                  | sev 5 | police_0 ETA 9 min | opened step 4\nEVT-0005 | accident   | Downtown Mall                  | sev 4 | ambulance_4 ETA 11 min | opened step 6\nEVT-0006 | medical    | Pinecrest Homes                | sev 5 | ambulance_3 ETA 6 min | opened step 9\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0004\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005\nfire_5          | fire       | Parkside Shopping Center       | ON_SCENE → EVT-0002\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Elmwood Terrace [6 min], Central Police Station [6 min], Pinecrest Homes [7 min], Willow Creek Homes [10 min]\nCentral Fire Station (fire_station) → Downtown Mall [1 min], Sunset Villas [3 min], Central Crossroads [5 min], Pinecrest Homes [6 min], Central Police Station [13 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [6 min], Willow Creek Homes [4 min], Elmwood Terrace [5 min], Parkside Shopping Center [4 min], Central Fire Station [13 min], Downtown Mall [12 min]\nSunset Villas (residential) → Central Fire Station [3 min], Downtown Mall [4 min], Elmwood Terrace [10 min], Parkside Shopping Center [5 min]\nPinecrest Homes (residential) → St. Mary's Medical Center [7 min], Central Fire Station [6 min], Central Crossroads [2 min], Elmwood Terrace [4 min], Downtown Mall [5 min], Parkside Shopping Center [5 min]\nWillow Creek Homes (residential) → Central Police Station [4 min], Parkside Shopping Center [8 min], Elmwood Terrace [9 min], St. Mary's Medical Center [10 min], Central Crossroads [10 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [6 min], Central Police Station [5 min], Sunset Villas [10 min], Pinecrest Homes [4 min], Willow Creek Homes [9 min], Central Crossroads [4 min]\nDowntown Mall (commercial) → Central Fire Station [1 min], Sunset Villas [4 min], Pinecrest Homes [5 min], Central Police Station [12 min]\nParkside Shopping Center (commercial) → Central Police Station [4 min], Willow Creek Homes [8 min], Central Crossroads [5 min], Sunset Villas [5 min], Pinecrest Homes [5 min]\nCentral Crossroads (road_junction) → Central Fire Station [5 min], Pinecrest Homes [2 min], Willow Creek Homes [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min]\n\n=== DISPATCHER NOTES ===\nStep 7: CALL-0007 → Duplicate of EVT-0002\nStep 8: CALL-0008 → Duplicate of EVT-0004\nStep 9: CALL-0009 → ambulance ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"ambulance_4\", \"from_event_id\": \"EVT-0005\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0001] ===\nMy husband just collapsed and he won't wake up! He's breathing weird. We're at 495 Park Lane, please hurry!\n\n=== ACTIVE EVENTS ===\n(none)\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | FREE\nambulance_4     | ambulance  | Riverside General Hospital     | FREE\nambulance_5     | ambulance  | Riverside General Hospital     | FREE\nfire_6          | fire       | Westside Fire Department       | FREE\nfire_7          | fire       | Westside Fire Department       | FREE\nfire_8          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Westside Fire Department [3 min], Parkside Shopping Center [9 min], Aspen Ridge [12 min], Lakeview Residences [12 min]\nWestside Fire Department (fire_station) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Parkside Shopping Center [9 min], Westway Intersection [13 min], Riverside Market [16 min]\nMetro Police HQ (police_station) → Westway Intersection [3 min], Aspen Ridge [6 min], Lakeview Residences [6 min], Parkside Shopping Center [7 min]\nAspen Ridge (residential) → Riverside General Hospital [12 min], Westside Fire Department [7 min], Metro Police HQ [6 min], Westway Intersection [6 min], Cedar Park Village [13 min], Lakeview Residences [8 min], Parkside Shopping Center [6 min]\nCedar Park Village (residential) → Riverside Market [3 min], Parkside Shopping Center [7 min], Lakeview Residences [8 min], Aspen Ridge [13 min]\nLakeview Residences (residential) → Riverside General Hospital [12 min], Metro Police HQ [6 min], Cedar Park Village [8 min], Parkside Shopping Center [3 min], Aspen Ridge [8 min], Riverside Market [6 min], Westway Intersection [8 min]\nParkside Shopping Center (commercial) → Riverside General Hospital [9 min], Westside Fire Department [9 min], Metro Police HQ [7 min], Cedar Park Village [7 min], Lakeview Residences [3 min], Aspen Ridge [6 min], Riverside Market [8 min], Westway Intersection [8 min]\nRiverside Market (commercial) → Westside Fire Department [16 min], Cedar Park Village [3 min], Lakeview Residences [6 min], Parkside Shopping Center [8 min]\nWestway Intersection (road_junction) → Westside Fire Department [13 min], Metro Police HQ [3 min], Aspen Ridge [6 min], Lakeview Residences [8 min], Parkside Shopping Center [8 min]\n\n=== DISPATCHER NOTES ===\n(first call)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0002] ===\nThere's been some kind of mass incident at Riverside Market — multiple people down, some not moving. We need everything, Main Street entrance.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 9 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | Riverside General Hospital     | FREE\nambulance_5     | ambulance  | Riverside General Hospital     | FREE\nfire_6          | fire       | Westside Fire Department       | FREE\nfire_7          | fire       | Westside Fire Department       | FREE\nfire_8          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Westside Fire Department [3 min], Parkside Shopping Center [9 min], Aspen Ridge [12 min], Lakeview Residences [12 min]\nWestside Fire Department (fire_station) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Parkside Shopping Center [9 min], Westway Intersection [13 min], Riverside Market [16 min]\nMetro Police HQ (police_station) → Westway Intersection [3 min], Aspen Ridge [6 min], Lakeview Residences [6 min], Parkside Shopping Center [7 min]\nAspen Ridge (residential) → Riverside General Hospital [12 min], Westside Fire Department [7 min], Metro Police HQ [6 min], Westway Intersection [6 min], Cedar Park Village [13 min], Lakeview Residences [8 min], Parkside Shopping Center [6 min]\nCedar Park Village (residential) → Riverside Market [3 min], Parkside Shopping Center [7 min], Lakeview Residences [8 min], Aspen Ridge [13 min]\nLakeview Residences (residential) → Riverside General Hospital [12 min], Metro Police HQ [6 min], Cedar Park Village [8 min], Parkside Shopping Center [3 min], Aspen Ridge [8 min], Riverside Market [6 min], Westway Intersection [8 min]\nParkside Shopping Center (commercial) → Riverside General Hospital [9 min], Westside Fire Department [9 min], Metro Police HQ [7 min], Cedar Park Village [7 min], Lakeview Residences [3 min], Aspen Ridge [6 min], Riverside Market [8 min], Westway Intersection [8 min]\nRiverside Market (commercial) → Westside Fire Department [16 min], Cedar Park Village [3 min], Lakeview Residences [6 min], Parkside Shopping Center [8 min]\nWestway Intersection (road_junction) → Westside Fire Department [13 min], Metro Police HQ [3 min], Aspen Ridge [6 min], Lakeview Residences [8 min], Parkside Shopping Center [8 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_3\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0003] ===\nSomeone fainted at Riverside Market. They're breathing okay now but look really pale. We're on Main Street.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 9 min | opened step 1\nEVT-0002 | medical    | Riverside Market               | sev 5 | ambulance_4 ETA 17 min | opened step 2\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002\nambulance_5     | ambulance  | Riverside General Hospital     | FREE\nfire_6          | fire       | Westside Fire Department       | FREE\nfire_7          | fire       | Westside Fire Department       | FREE\nfire_8          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Westside Fire Department [3 min], Parkside Shopping Center [9 min], Aspen Ridge [12 min], Lakeview Residences [12 min]\nWestside Fire Department (fire_station) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Parkside Shopping Center [9 min], Westway Intersection [13 min], Riverside Market [16 min]\nMetro Police HQ (police_station) → Westway Intersection [3 min], Aspen Ridge [6 min], Lakeview Residences [6 min], Parkside Shopping Center [7 min]\nAspen Ridge (residential) → Riverside General Hospital [12 min], Westside Fire Department [7 min], Metro Police HQ [6 min], Westway Intersection [6 min], Cedar Park Village [13 min], Lakeview Residences [8 min], Parkside Shopping Center [6 min]\nCedar Park Village (residential) → Riverside Market [3 min], Parkside Shopping Center [7 min], Lakeview Residences [8 min], Aspen Ridge [13 min]\nLakeview Residences (residential) → Riverside General Hospital [12 min], Metro Police HQ [6 min], Cedar Park Village [8 min], Parkside Shopping Center [3 min], Aspen Ridge [8 min], Riverside Market [6 min], Westway Intersection [8 min]\nParkside Shopping Center (commercial) → Riverside General Hospital [9 min], Westside Fire Department [9 min], Metro Police HQ [7 min], Cedar Park Village [7 min], Lakeview Residences [3 min], Aspen Ridge [6 min], Riverside Market [8 min], Westway Intersection [8 min]\nRiverside Market (commercial) → Westside Fire Department [16 min], Cedar Park Village [3 min], Lakeview Residences [6 min], Parkside Shopping Center [8 min]\nWestway Intersection (road_junction) → Westside Fire Department [13 min], Metro Police HQ [3 min], Aspen Ridge [6 min], Lakeview Residences [8 min], Parkside Shopping Center [8 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_3\nStep 2: CALL-0002 → ambulance ambulance_4\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 5, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0002\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0004] ===\nThere's a man having chest pains at 253 Main Street. He's sweating a lot and says his arm feels numb.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 9 min | opened step 1\nEVT-0002 | medical    | Riverside Market               | sev 5 | ambulance_4 ETA 17 min | opened step 2\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002\nambulance_5     | ambulance  | Riverside General Hospital     | FREE\nfire_6          | fire       | Westside Fire Department       | FREE\nfire_7          | fire       | Westside Fire Department       | FREE\nfire_8          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Westside Fire Department [3 min], Parkside Shopping Center [9 min], Aspen Ridge [12 min], Lakeview Residences [12 min]\nWestside Fire Department (fire_station) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Parkside Shopping Center [9 min], Westway Intersection [13 min], Riverside Market [16 min]\nMetro Police HQ (police_station) → Westway Intersection [3 min], Aspen Ridge [6 min], Lakeview Residences [6 min], Parkside Shopping Center [7 min]\nAspen Ridge (residential) → Riverside General Hospital [12 min], Westside Fire Department [7 min], Metro Police HQ [6 min], Westway Intersection [6 min], Cedar Park Village [13 min], Lakeview Residences [8 min], Parkside Shopping Center [6 min]\nCedar Park Village (residential) → Riverside Market [3 min], Parkside Shopping Center [7 min], Lakeview Residences [8 min], Aspen Ridge [13 min]\nLakeview Residences (residential) → Riverside General Hospital [12 min], Metro Police HQ [6 min], Cedar Park Village [8 min], Parkside Shopping Center [3 min], Aspen Ridge [8 min], Riverside Market [6 min], Westway Intersection [8 min]\nParkside Shopping Center (commercial) → Riverside General Hospital [9 min], Westside Fire Department [9 min], Metro Police HQ [7 min], Cedar Park Village [7 min], Lakeview Residences [3 min], Aspen Ridge [6 min], Riverside Market [8 min], Westway Intersection [8 min]\nRiverside Market (commercial) → Westside Fire Department [16 min], Cedar Park Village [3 min], Lakeview Residences [6 min], Parkside Shopping Center [8 min]\nWestway Intersection (road_junction) → Westside Fire Department [13 min], Metro Police HQ [3 min], Aspen Ridge [6 min], Lakeview Residences [8 min], Parkside Shopping Center [8 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_3\nStep 2: CALL-0002 → ambulance ambulance_4\nStep 3: CALL-0003 → Duplicate of EVT-0002\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 5, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0002\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0005] ===\nPedestrian hit by a truck at Cedar Lane near Riverside Market. They're not moving. There's blood everywhere.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 9 min | opened step 1\nEVT-0002 | medical    | Riverside Market               | sev 5 | ambulance_4 ETA 17 min | opened step 2\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002\nambulance_5     | ambulance  | Riverside General Hospital     | FREE\nfire_6          | fire       | Westside Fire Department       | FREE\nfire_7          | fire       | Westside Fire Department       | FREE\nfire_8          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Westside Fire Department [3 min], Parkside Shopping Center [9 min], Aspen Ridge [12 min], Lakeview Residences [12 min]\nWestside Fire Department (fire_station) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Parkside Shopping Center [9 min], Westway Intersection [13 min], Riverside Market [16 min]\nMetro Police HQ (police_station) → Westway Intersection [3 min], Aspen Ridge [6 min], Lakeview Residences [6 min], Parkside Shopping Center [7 min]\nAspen Ridge (residential) → Riverside General Hospital [12 min], Westside Fire Department [7 min], Metro Police HQ [6 min], Westway Intersection [6 min], Cedar Park Village [13 min], Lakeview Residences [8 min], Parkside Shopping Center [6 min]\nCedar Park Village (residential) → Riverside Market [3 min], Parkside Shopping Center [7 min], Lakeview Residences [8 min], Aspen Ridge [13 min]\nLakeview Residences (residential) → Riverside General Hospital [12 min], Metro Police HQ [6 min], Cedar Park Village [8 min], Parkside Shopping Center [3 min], Aspen Ridge [8 min], Riverside Market [6 min], Westway Intersection [8 min]\nParkside Shopping Center (commercial) → Riverside General Hospital [9 min], Westside Fire Department [9 min], Metro Police HQ [7 min], Cedar Park Village [7 min], Lakeview Residences [3 min], Aspen Ridge [6 min], Riverside Market [8 min], Westway Intersection [8 min]\nRiverside Market (commercial) → Westside Fire Department [16 min], Cedar Park Village [3 min], Lakeview Residences [6 min], Parkside Shopping Center [8 min]\nWestway Intersection (road_junction) → Westside Fire Department [13 min], Metro Police HQ [3 min], Aspen Ridge [6 min], Lakeview Residences [8 min], Parkside Shopping Center [8 min]\n\n=== DISPATCHER NOTES ===\nStep 2: CALL-0002 → ambulance ambulance_4\nStep 3: CALL-0003 → Duplicate of EVT-0002\nStep 4: CALL-0004 → Duplicate of EVT-0002\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0006] ===\nSomeone fainted at Riverside Market. They're breathing okay now but look really pale. We're on Main Street.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 9 min | opened step 1\nEVT-0002 | medical    | Riverside Market               | sev 5 | ambulance_4 ETA 17 min | opened step 2\nEVT-0003 | accident   | Riverside Market               | sev 1 | ambulance_5 ETA 17 min | opened step 5\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002\nambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003\nfire_6          | fire       | Westside Fire Department       | FREE\nfire_7          | fire       | Westside Fire Department       | FREE\nfire_8          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Westside Fire Department [3 min], Parkside Shopping Center [9 min], Aspen Ridge [12 min], Lakeview Residences [12 min]\nWestside Fire Department (fire_station) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Parkside Shopping Center [9 min], Westway Intersection [13 min], Riverside Market [16 min]\nMetro Police HQ (police_station) → Westway Intersection [3 min], Aspen Ridge [6 min], Lakeview Residences [6 min], Parkside Shopping Center [7 min]\nAspen Ridge (residential) → Riverside General Hospital [12 min], Westside Fire Department [7 min], Metro Police HQ [6 min], Westway Intersection [6 min], Cedar Park Village [13 min], Lakeview Residences [8 min], Parkside Shopping Center [6 min]\nCedar Park Village (residential) → Riverside Market [3 min], Parkside Shopping Center [7 min], Lakeview Residences [8 min], Aspen Ridge [13 min]\nLakeview Residences (residential) → Riverside General Hospital [12 min], Metro Police HQ [6 min], Cedar Park Village [8 min], Parkside Shopping Center [3 min], Aspen Ridge [8 min], Riverside Market [6 min], Westway Intersection [8 min]\nParkside Shopping Center (commercial) → Riverside General Hospital [9 min], Westside Fire Department [9 min], Metro Police HQ [7 min], Cedar Park Village [7 min], Lakeview Residences [3 min], Aspen Ridge [6 min], Riverside Market [8 min], Westway Intersection [8 min]\nRiverside Market (commercial) → Westside Fire Department [16 min], Cedar Park Village [3 min], Lakeview Residences [6 min], Parkside Shopping Center [8 min]\nWestway Intersection (road_junction) → Westside Fire Department [13 min], Metro Police HQ [3 min], Aspen Ridge [6 min], Lakeview Residences [8 min], Parkside Shopping Center [8 min]\n\n=== DISPATCHER NOTES ===\nStep 3: CALL-0003 → Duplicate of EVT-0002\nStep 4: CALL-0004 → Duplicate of EVT-0002\nStep 5: CALL-0005 → ambulance ambulance_5\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 5, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0002\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0007] ===\nThere's a man having chest pains at 457 Main Street. He's sweating a lot and says his arm feels numb.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 9 min | opened step 1\nEVT-0002 | medical    | Riverside Market               | sev 5 | ambulance_4 ETA 17 min | opened step 2\nEVT-0003 | accident   | Riverside Market               | sev 1 | ambulance_5 ETA 17 min | opened step 5\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002\nambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003\nfire_6          | fire       | Westside Fire Department       | FREE\nfire_7          | fire       | Westside Fire Department       | FREE\nfire_8          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Westside Fire Department [3 min], Parkside Shopping Center [9 min], Aspen Ridge [12 min], Lakeview Residences [12 min]\nWestside Fire Department (fire_station) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Parkside Shopping Center [9 min], Westway Intersection [13 min], Riverside Market [16 min]\nMetro Police HQ (police_station) → Westway Intersection [3 min], Aspen Ridge [6 min], Lakeview Residences [6 min], Parkside Shopping Center [7 min]\nAspen Ridge (residential) → Riverside General Hospital [12 min], Westside Fire Department [7 min], Metro Police HQ [6 min], Westway Intersection [6 min], Cedar Park Village [13 min], Lakeview Residences [8 min], Parkside Shopping Center [6 min]\nCedar Park Village (residential) → Riverside Market [3 min], Parkside Shopping Center [7 min], Lakeview Residences [8 min], Aspen Ridge [13 min]\nLakeview Residences (residential) → Riverside General Hospital [12 min], Metro Police HQ [6 min], Cedar Park Village [8 min], Parkside Shopping Center [3 min], Aspen Ridge [8 min], Riverside Market [6 min], Westway Intersection [8 min]\nParkside Shopping Center (commercial) → Riverside General Hospital [9 min], Westside Fire Department [9 min], Metro Police HQ [7 min], Cedar Park Village [7 min], Lakeview Residences [3 min], Aspen Ridge [6 min], Riverside Market [8 min], Westway Intersection [8 min]\nRiverside Market (commercial) → Westside Fire Department [16 min], Cedar Park Village [3 min], Lakeview Residences [6 min], Parkside Shopping Center [8 min]\nWestway Intersection (road_junction) → Westside Fire Department [13 min], Metro Police HQ [3 min], Aspen Ridge [6 min], Lakeview Residences [8 min], Parkside Shopping Center [8 min]\n\n=== DISPATCHER NOTES ===\nStep 4: CALL-0004 → Duplicate of EVT-0002\nStep 5: CALL-0005 → ambulance ambulance_5\nStep 6: CALL-0006 → Duplicate of EVT-0002\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 5, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0002\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0008] ===\nMy husband just collapsed and he won't wake up! He's breathing weird. We're at 337 Park Lane, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 9 min | opened step 1\nEVT-0002 | medical    | Riverside Market               | sev 5 | ambulance_4 ETA 17 min | opened step 2\nEVT-0003 | accident   | Riverside Market               | sev 1 | ambulance_5 ETA 17 min | opened step 5\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002\nambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003\nfire_6          | fire       | Westside Fire Department       | FREE\nfire_7          | fire       | Westside Fire Department       | FREE\nfire_8          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Westside Fire Department [3 min], Parkside Shopping Center [9 min], Aspen Ridge [12 min], Lakeview Residences [12 min]\nWestside Fire Department (fire_station) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Parkside Shopping Center [9 min], Westway Intersection [13 min], Riverside Market [16 min]\nMetro Police HQ (police_station) → Westway Intersection [3 min], Aspen Ridge [6 min], Lakeview Residences [6 min], Parkside Shopping Center [7 min]\nAspen Ridge (residential) → Riverside General Hospital [12 min], Westside Fire Department [7 min], Metro Police HQ [6 min], Westway Intersection [6 min], Cedar Park Village [13 min], Lakeview Residences [8 min], Parkside Shopping Center [6 min]\nCedar Park Village (residential) → Riverside Market [3 min], Parkside Shopping Center [7 min], Lakeview Residences [8 min], Aspen Ridge [13 min]\nLakeview Residences (residential) → Riverside General Hospital [12 min], Metro Police HQ [6 min], Cedar Park Village [8 min], Parkside Shopping Center [3 min], Aspen Ridge [8 min], Riverside Market [6 min], Westway Intersection [8 min]\nParkside Shopping Center (commercial) → Riverside General Hospital [9 min], Westside Fire Department [9 min], Metro Police HQ [7 min], Cedar Park Village [7 min], Lakeview Residences [3 min], Aspen Ridge [6 min], Riverside Market [8 min], Westway Intersection [8 min]\nRiverside Market (commercial) → Westside Fire Department [16 min], Cedar Park Village [3 min], Lakeview Residences [6 min], Parkside Shopping Center [8 min]\nWestway Intersection (road_junction) → Westside Fire Department [13 min], Metro Police HQ [3 min], Aspen Ridge [6 min], Lakeview Residences [8 min], Parkside Shopping Center [8 min]\n\n=== DISPATCHER NOTES ===\nStep 5: CALL-0005 → ambulance ambulance_5\nStep 6: CALL-0006 → Duplicate of EVT-0002\nStep 7: CALL-0007 → Duplicate of EVT-0002\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 2, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0001\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0009] ===\nI just got mugged near Aspen Ridge! The guy ran towards Pine Street. He had a knife.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 9 min | opened step 1\nEVT-0002 | medical    | Riverside Market               | sev 5 | ambulance_4 ETA 17 min | opened step 2\nEVT-0003 | accident   | Riverside Market               | sev 1 | ambulance_5 ETA 17 min | opened step 5\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002\nambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003\nfire_6          | fire       | Westside Fire Department       | FREE\nfire_7          | fire       | Westside Fire Department       | FREE\nfire_8          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Westside Fire Department [3 min], Parkside Shopping Center [9 min], Aspen Ridge [12 min], Lakeview Residences [12 min]\nWestside Fire Department (fire_station) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Parkside Shopping Center [9 min], Westway Intersection [13 min], Riverside Market [16 min]\nMetro Police HQ (police_station) → Westway Intersection [3 min], Aspen Ridge [6 min], Lakeview Residences [6 min], Parkside Shopping Center [7 min]\nAspen Ridge (residential) → Riverside General Hospital [12 min], Westside Fire Department [7 min], Metro Police HQ [6 min], Westway Intersection [6 min], Cedar Park Village [13 min], Lakeview Residences [8 min], Parkside Shopping Center [6 min]\nCedar Park Village (residential) → Riverside Market [3 min], Parkside Shopping Center [7 min], Lakeview Residences [8 min], Aspen Ridge [13 min]\nLakeview Residences (residential) → Riverside General Hospital [12 min], Metro Police HQ [6 min], Cedar Park Village [8 min], Parkside Shopping Center [3 min], Aspen Ridge [8 min], Riverside Market [6 min], Westway Intersection [8 min]\nParkside Shopping Center (commercial) → Riverside General Hospital [9 min], Westside Fire Department [9 min], Metro Police HQ [7 min], Cedar Park Village [7 min], Lakeview Residences [3 min], Aspen Ridge [6 min], Riverside Market [8 min], Westway Intersection [8 min]\nRiverside Market (commercial) → Westside Fire Department [16 min], Cedar Park Village [3 min], Lakeview Residences [6 min], Parkside Shopping Center [8 min]\nWestway Intersection (road_junction) → Westside Fire Department [13 min], Metro Police HQ [3 min], Aspen Ridge [6 min], Lakeview Residences [8 min], Parkside Shopping Center [8 min]\n\n=== DISPATCHER NOTES ===\nStep 6: CALL-0006 → Duplicate of EVT-0002\nStep 7: CALL-0007 → Duplicate of EVT-0002\nStep 8: CALL-0008 → Duplicate of EVT-0001\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_0\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0010] ===\nMulti-car pileup on Main Street near Riverside Market! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 9 min | opened step 1\nEVT-0002 | medical    | Riverside Market               | sev 5 | ambulance_4 ETA 17 min | opened step 2\nEVT-0003 | accident   | Riverside Market               | sev 1 | ambulance_5 ETA 17 min | opened step 5\nEVT-0004 | crime      | Aspen Ridge                    | sev 1 | police_0 ETA 5 min | opened step 9\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0001\nambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002\nambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003\nfire_6          | fire       | Westside Fire Department       | FREE\nfire_7          | fire       | Westside Fire Department       | FREE\nfire_8          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Westside Fire Department [3 min], Parkside Shopping Center [9 min], Aspen Ridge [12 min], Lakeview Residences [12 min]\nWestside Fire Department (fire_station) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Parkside Shopping Center [9 min], Westway Intersection [13 min], Riverside Market [16 min]\nMetro Police HQ (police_station) → Westway Intersection [3 min], Aspen Ridge [6 min], Lakeview Residences [6 min], Parkside Shopping Center [7 min]\nAspen Ridge (residential) → Riverside General Hospital [12 min], Westside Fire Department [7 min], Metro Police HQ [6 min], Westway Intersection [6 min], Cedar Park Village [13 min], Lakeview Residences [8 min], Parkside Shopping Center [6 min]\nCedar Park Village (residential) → Riverside Market [3 min], Parkside Shopping Center [7 min], Lakeview Residences [8 min], Aspen Ridge [13 min]\nLakeview Residences (residential) → Riverside General Hospital [12 min], Metro Police HQ [6 min], Cedar Park Village [8 min], Parkside Shopping Center [3 min], Aspen Ridge [8 min], Riverside Market [6 min], Westway Intersection [8 min]\nParkside Shopping Center (commercial) → Riverside General Hospital [9 min], Westside Fire Department [9 min], Metro Police HQ [7 min], Cedar Park Village [7 min], Lakeview Residences [3 min], Aspen Ridge [6 min], Riverside Market [8 min], Westway Intersection [8 min]\nRiverside Market (commercial) → Westside Fire Department [16 min], Cedar Park Village [3 min], Lakeview Residences [6 min], Parkside Shopping Center [8 min]\nWestway Intersection (road_junction) → Westside Fire Department [13 min], Metro Police HQ [3 min], Aspen Ridge [6 min], Lakeview Residences [8 min], Parkside Shopping Center [8 min]\n\n=== DISPATCHER NOTES ===\nStep 7: CALL-0007 → Duplicate of EVT-0002\nStep 8: CALL-0008 → Duplicate of EVT-0001\nStep 9: CALL-0009 → police police_0\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 1, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0003\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0011] ===\nMy husband just collapsed and he won't wake up! He's breathing weird. We're at 389 Park Lane, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 9 min | opened step 1\nEVT-0002 | medical    | Riverside Market               | sev 5 | ambulance_4 ETA 17 min | opened step 2\nEVT-0003 | accident   | Riverside Market               | sev 1 | ambulance_5 ETA 17 min | opened step 5\nEVT-0004 | crime      | Aspen Ridge                    | sev 1 | police_0 ETA 5 min | opened step 9\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0001\nambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002\nambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003\nfire_6          | fire       | Westside Fire Department       | FREE\nfire_7          | fire       | Westside Fire Department       | FREE\nfire_8          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Westside Fire Department [3 min], Parkside Shopping Center [9 min], Aspen Ridge [12 min], Lakeview Residences [12 min]\nWestside Fire Department (fire_station) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Parkside Shopping Center [9 min], Westway Intersection [13 min], Riverside Market [16 min]\nMetro Police HQ (police_station) → Westway Intersection [3 min], Aspen Ridge [6 min], Lakeview Residences [6 min], Parkside Shopping Center [7 min]\nAspen Ridge (residential) → Riverside General Hospital [12 min], Westside Fire Department [7 min], Metro Police HQ [6 min], Westway Intersection [6 min], Cedar Park Village [13 min], Lakeview Residences [8 min], Parkside Shopping Center [6 min]\nCedar Park Village (residential) → Riverside Market [3 min], Parkside Shopping Center [7 min], Lakeview Residences [8 min], Aspen Ridge [13 min]\nLakeview Residences (residential) → Riverside General Hospital [12 min], Metro Police HQ [6 min], Cedar Park Village [8 min], Parkside Shopping Center [3 min], Aspen Ridge [8 min], Riverside Market [6 min], Westway Intersection [8 min]\nParkside Shopping Center (commercial) → Riverside General Hospital [9 min], Westside Fire Department [9 min], Metro Police HQ [7 min], Cedar Park Village [7 min], Lakeview Residences [3 min], Aspen Ridge [6 min], Riverside Market [8 min], Westway Intersection [8 min]\nRiverside Market (commercial) → Westside Fire Department [16 min], Cedar Park Village [3 min], Lakeview Residences [6 min], Parkside Shopping Center [8 min]\nWestway Intersection (road_junction) → Westside Fire Department [13 min], Metro Police HQ [3 min], Aspen Ridge [6 min], Lakeview Residences [8 min], Parkside Shopping Center [8 min]\n\n=== DISPATCHER NOTES ===\nStep 8: CALL-0008 → Duplicate of EVT-0001\nStep 9: CALL-0009 → police police_0\nStep 10: CALL-0010 → Duplicate of EVT-0003\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 2, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0001\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0012] ===\nThere's been some kind of mass incident at Riverside Market — multiple people down, some not moving. We need everything, Main Street entrance.\n\n=== ACTIVE EVENTS ===\nEVT-0002 | medical    | Riverside Market               | sev 5 | ambulance_4 ETA 17 min | opened step 2\nEVT-0003 | accident   | Riverside Market               | sev 1 | ambulance_5 ETA 17 min | opened step 5\nEVT-0004 | crime      | Aspen Ridge                    | sev 1 | police_0 ETA 5 min | opened step 9\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Parkside Shopping Center       | RETURNING → EVT-0001\nambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002\nambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003\nfire_6          | fire       | Westside Fire Department       | FREE\nfire_7          | fire       | Westside Fire Department       | FREE\nfire_8          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Westside Fire Department [3 min], Parkside Shopping Center [9 min], Aspen Ridge [12 min], Lakeview Residences [12 min]\nWestside Fire Department (fire_station) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Parkside Shopping Center [9 min], Westway Intersection [13 min], Riverside Market [16 min]\nMetro Police HQ (police_station) → Westway Intersection [3 min], Aspen Ridge [6 min], Lakeview Residences [6 min], Parkside Shopping Center [7 min]\nAspen Ridge (residential) → Riverside General Hospital [12 min], Westside Fire Department [7 min], Metro Police HQ [6 min], Westway Intersection [6 min], Cedar Park Village [13 min], Lakeview Residences [8 min], Parkside Shopping Center [6 min]\nCedar Park Village (residential) → Riverside Market [3 min], Parkside Shopping Center [7 min], Lakeview Residences [8 min], Aspen Ridge [13 min]\nLakeview Residences (residential) → Riverside General Hospital [12 min], Metro Police HQ [6 min], Cedar Park Village [8 min], Parkside Shopping Center [3 min], Aspen Ridge [8 min], Riverside Market [6 min], Westway Intersection [8 min]\nParkside Shopping Center (commercial) → Riverside General Hospital [9 min], Westside Fire Department [9 min], Metro Police HQ [7 min], Cedar Park Village [7 min], Lakeview Residences [3 min], Aspen Ridge [6 min], Riverside Market [8 min], Westway Intersection [8 min]\nRiverside Market (commercial) → Westside Fire Department [16 min], Cedar Park Village [3 min], Lakeview Residences [6 min], Parkside Shopping Center [8 min]\nWestway Intersection (road_junction) → Westside Fire Department [13 min], Metro Police HQ [3 min], Aspen Ridge [6 min], Lakeview Residences [8 min], Parkside Shopping Center [8 min]\n\n=== DISPATCHER NOTES ===\nStep 9: CALL-0009 → police police_0\nStep 10: CALL-0010 → Duplicate of EVT-0003\nStep 11: CALL-0011 → Duplicate of EVT-0001\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 5, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0002\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0013] ===\nHi, I think I see some smoke coming from behind Lakeview Residences. It might be nothing but thought I should call.\n\n=== ACTIVE EVENTS ===\nEVT-0002 | medical    | Riverside Market               | sev 5 | ambulance_4 ETA 17 min | opened step 2\nEVT-0003 | accident   | Riverside Market               | sev 1 | ambulance_5 ETA 17 min | opened step 5\nEVT-0004 | crime      | Aspen Ridge                    | sev 1 | police_0 ETA 5 min | opened step 9\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Parkside Shopping Center       | RETURNING → EVT-0001\nambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002\nambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003\nfire_6          | fire       | Westside Fire Department       | FREE\nfire_7          | fire       | Westside Fire Department       | FREE\nfire_8          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Westside Fire Department [3 min], Parkside Shopping Center [9 min], Aspen Ridge [12 min], Lakeview Residences [12 min]\nWestside Fire Department (fire_station) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Parkside Shopping Center [9 min], Westway Intersection [13 min], Riverside Market [16 min]\nMetro Police HQ (police_station) → Westway Intersection [3 min], Aspen Ridge [6 min], Lakeview Residences [6 min], Parkside Shopping Center [7 min]\nAspen Ridge (residential) → Riverside General Hospital [12 min], Westside Fire Department [7 min], Metro Police HQ [6 min], Westway Intersection [6 min], Cedar Park Village [13 min], Lakeview Residences [8 min], Parkside Shopping Center [6 min]\nCedar Park Village (residential) → Riverside Market [3 min], Parkside Shopping Center [7 min], Lakeview Residences [8 min], Aspen Ridge [13 min]\nLakeview Residences (residential) → Riverside General Hospital [12 min], Metro Police HQ [6 min], Cedar Park Village [8 min], Parkside Shopping Center [3 min], Aspen Ridge [8 min], Riverside Market [6 min], Westway Intersection [8 min]\nParkside Shopping Center (commercial) → Riverside General Hospital [9 min], Westside Fire Department [9 min], Metro Police HQ [7 min], Cedar Park Village [7 min], Lakeview Residences [3 min], Aspen Ridge [6 min], Riverside Market [8 min], Westway Intersection [8 min]\nRiverside Market (commercial) → Westside Fire Department [16 min], Cedar Park Village [3 min], Lakeview Residences [6 min], Parkside Shopping Center [8 min]\nWestway Intersection (road_junction) → Westside Fire Department [13 min], Metro Police HQ [3 min], Aspen Ridge [6 min], Lakeview Residences [8 min], Parkside Shopping Center [8 min]\n\n=== DISPATCHER NOTES ===\nStep 10: CALL-0010 → Duplicate of EVT-0003\nStep 11: CALL-0011 → Duplicate of EVT-0001\nStep 12: CALL-0012 → Duplicate of EVT-0002\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_6\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0014] ===\nMulti-car pileup on Main Street near Riverside Market! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!\n\n=== ACTIVE EVENTS ===\nEVT-0002 | medical    | Riverside Market               | sev 5 | ambulance_4 ETA 17 min | opened step 2\nEVT-0003 | accident   | Riverside Market               | sev 1 | ambulance_5 ETA 17 min | opened step 5\nEVT-0004 | crime      | Aspen Ridge                    | sev 1 | police_0 ETA 5 min | opened step 9\nEVT-0005 | fire       | Lakeview Residences            | sev 5 | fire_6 ETA 12 min | opened step 13\n\n=== UNIT STATUS ===\npolice_0        | police     | Aspen Ridge                    | ON_SCENE → EVT-0004\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | FREE\nambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002\nambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003\nfire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005\nfire_7          | fire       | Westside Fire Department       | FREE\nfire_8          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Westside Fire Department [3 min], Parkside Shopping Center [9 min], Aspen Ridge [12 min], Lakeview Residences [12 min]\nWestside Fire Department (fire_station) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Parkside Shopping Center [9 min], Westway Intersection [13 min], Riverside Market [16 min]\nMetro Police HQ (police_station) → Westway Intersection [3 min], Aspen Ridge [6 min], Lakeview Residences [6 min], Parkside Shopping Center [7 min]\nAspen Ridge (residential) → Riverside General Hospital [12 min], Westside Fire Department [7 min], Metro Police HQ [6 min], Westway Intersection [6 min], Cedar Park Village [13 min], Lakeview Residences [8 min], Parkside Shopping Center [6 min]\nCedar Park Village (residential) → Riverside Market [3 min], Parkside Shopping Center [7 min], Lakeview Residences [8 min], Aspen Ridge [13 min]\nLakeview Residences (residential) → Riverside General Hospital [12 min], Metro Police HQ [6 min], Cedar Park Village [8 min], Parkside Shopping Center [3 min], Aspen Ridge [8 min], Riverside Market [6 min], Westway Intersection [8 min]\nParkside Shopping Center (commercial) → Riverside General Hospital [9 min], Westside Fire Department [9 min], Metro Police HQ [7 min], Cedar Park Village [7 min], Lakeview Residences [3 min], Aspen Ridge [6 min], Riverside Market [8 min], Westway Intersection [8 min]\nRiverside Market (commercial) → Westside Fire Department [16 min], Cedar Park Village [3 min], Lakeview Residences [6 min], Parkside Shopping Center [8 min]\nWestway Intersection (road_junction) → Westside Fire Department [13 min], Metro Police HQ [3 min], Aspen Ridge [6 min], Lakeview Residences [8 min], Parkside Shopping Center [8 min]\n\n=== DISPATCHER NOTES ===\nStep 11: CALL-0011 → Duplicate of EVT-0001\nStep 12: CALL-0012 → Duplicate of EVT-0002\nStep 13: CALL-0013 → fire fire_6\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 1, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0003\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0015] ===\nBuilding's on fire on Main Street near Riverside Market! People are yelling from the windows, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0002 | medical    | Riverside Market               | sev 5 | ambulance_4 ETA 17 min | opened step 2\nEVT-0003 | accident   | Riverside Market               | sev 1 | ambulance_5 ETA 17 min | opened step 5\nEVT-0004 | crime      | Aspen Ridge                    | sev 1 | police_0 ETA 5 min | opened step 9\nEVT-0005 | fire       | Lakeview Residences            | sev 5 | fire_6 ETA 12 min | opened step 13\n\n=== UNIT STATUS ===\npolice_0        | police     | Aspen Ridge                    | ON_SCENE → EVT-0004\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Riverside General Hospital     | FREE\nambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002\nambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003\nfire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005\nfire_7          | fire       | Westside Fire Department       | FREE\nfire_8          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nRiverside General Hospital (hospital) → Westside Fire Department [3 min], Parkside Shopping Center [9 min], Aspen Ridge [12 min], Lakeview Residences [12 min]\nWestside Fire Department (fire_station) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Parkside Shopping Center [9 min], Westway Intersection [13 min], Riverside Market [16 min]\nMetro Police HQ (police_station) → Westway Intersection [3 min], Aspen Ridge [6 min], Lakeview Residences [6 min], Parkside Shopping Center [7 min]\nAspen Ridge (residential) → Riverside General Hospital [12 min], Westside Fire Department [7 min], Metro Police HQ [6 min], Westway Intersection [6 min], Cedar Park Village [13 min], Lakeview Residences [8 min], Parkside Shopping Center [6 min]\nCedar Park Village (residential) → Riverside Market [3 min], Parkside Shopping Center [7 min], Lakeview Residences [8 min], Aspen Ridge [13 min]\nLakeview Residences (residential) → Riverside General Hospital [12 min], Metro Police HQ [6 min], Cedar Park Village [8 min], Parkside Shopping Center [3 min], Aspen Ridge [8 min], Riverside Market [6 min], Westway Intersection [8 min]\nParkside Shopping Center (commercial) → Riverside General Hospital [9 min], Westside Fire Department [9 min], Metro Police HQ [7 min], Cedar Park Village [7 min], Lakeview Residences [3 min], Aspen Ridge [6 min], Riverside Market [8 min], Westway Intersection [8 min]\nRiverside Market (commercial) → Westside Fire Department [16 min], Cedar Park Village [3 min], Lakeview Residences [6 min], Parkside Shopping Center [8 min]\nWestway Intersection (road_junction) → Westside Fire Department [13 min], Metro Police HQ [3 min], Aspen Ridge [6 min], Lakeview Residences [8 min], Parkside Shopping Center [8 min]\n\n=== DISPATCHER NOTES ===\nStep 12: CALL-0012 → Duplicate of EVT-0002\nStep 13: CALL-0013 → fire fire_6\nStep 14: CALL-0014 → Duplicate of EVT-0003\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_7\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0001] ===\nThere's a break-in happening right now at 423 First Street. I can see someone climbing through a window from across the street.\n\n=== ACTIVE EVENTS ===\n(none)\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_5     | ambulance  | St. Mary's Medical Center      | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]\nCentral Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]\nCentral Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]\nBirchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]\nSpring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]\nCedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]\nSunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]\nDowntown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]\n\n=== DISPATCHER NOTES ===\n(first call)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_0\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0002] ===\nI think I heard gunshots near 242 First Street! People are running. I'm hiding inside Birchwood Place, please send help!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Birchwood Place                | sev 4 | police_0 ETA 3 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0001\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_5     | ambulance  | St. Mary's Medical Center      | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]\nCentral Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]\nCentral Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]\nBirchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]\nSpring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]\nCedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]\nSunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]\nDowntown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → police police_0\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 4, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0001\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0003] ===\nOh god, the whole kitchen is on fire at 551 First Street! My kids are upstairs — please send someone NOW!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Birchwood Place                | sev 4 | police_0 ETA 3 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0001\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_5     | ambulance  | St. Mary's Medical Center      | FREE\nfire_6          | fire       | Central Fire Station           | FREE\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]\nCentral Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]\nCentral Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]\nBirchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]\nSpring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]\nCedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]\nSunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]\nDowntown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → police police_0\nStep 2: CALL-0002 → Duplicate of EVT-0001\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_6\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0004] ===\nSomeone fainted at Elmwood Terrace. They're breathing okay now but look really pale. We're on Park Avenue.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Birchwood Place                | sev 4 | police_0 ETA 3 min | opened step 1\nEVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3\n\n=== UNIT STATUS ===\npolice_0        | police     | Birchwood Place                | ON_SCENE → EVT-0001\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_5     | ambulance  | St. Mary's Medical Center      | FREE\nfire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]\nCentral Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]\nCentral Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]\nBirchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]\nSpring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]\nCedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]\nSunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]\nDowntown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → police police_0\nStep 2: CALL-0002 → Duplicate of EVT-0001\nStep 3: CALL-0003 → fire fire_6\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0005] ===\nYeah there's a small fire in a dumpster near Cedar Park Village on Third Street. It's not spreading but it's pretty smoky.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Birchwood Place                | sev 4 | police_0 ETA 3 min | opened step 1\nEVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3\nEVT-0003 | medical    | Elmwood Terrace                | sev 4 | ambulance_3 ETA 4 min | opened step 4\n\n=== UNIT STATUS ===\npolice_0        | police     | Birchwood Place                | ON_SCENE → EVT-0001\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_5     | ambulance  | St. Mary's Medical Center      | FREE\nfire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002\nfire_7          | fire       | Central Fire Station           | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]\nCentral Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]\nCentral Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]\nBirchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]\nSpring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]\nCedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]\nSunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]\nDowntown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]\n\n=== DISPATCHER NOTES ===\nStep 2: CALL-0002 → Duplicate of EVT-0001\nStep 3: CALL-0003 → fire fire_6\nStep 4: CALL-0004 → ambulance ambulance_3\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_7\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0006] ===\nOh god, the whole kitchen is on fire at 452 First Street! My kids are upstairs — please send someone NOW!\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3\nEVT-0003 | medical    | Elmwood Terrace                | sev 4 | ambulance_3 ETA 4 min | opened step 4\nEVT-0004 | fire       | Cedar Park Village             | sev 2 | fire_7 ETA 10 min | opened step 5\n\n=== UNIT STATUS ===\npolice_0        | police     | Birchwood Place                | RETURNING → EVT-0001\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_5     | ambulance  | St. Mary's Medical Center      | FREE\nfire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002\nfire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0004\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]\nCentral Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]\nCentral Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]\nBirchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]\nSpring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]\nCedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]\nSunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]\nDowntown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]\n\n=== DISPATCHER NOTES ===\nStep 3: CALL-0003 → fire fire_6\nStep 4: CALL-0004 → ambulance ambulance_3\nStep 5: CALL-0005 → fire fire_7\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"fire_7\", \"from_event_id\": \"EVT-0004\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0007] ===\nThere's a fire at 322 Pine Lane! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3\nEVT-0003 | medical    | Elmwood Terrace                | sev 4 | ambulance_3 ETA 4 min | opened step 4\nEVT-0004 | fire       | Cedar Park Village             | sev 2 | UNASSIGNED | opened step 5\nEVT-0005 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 17 min | opened step 6\n\n=== UNIT STATUS ===\npolice_0        | police     | Birchwood Place                | RETURNING → EVT-0001\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_5     | ambulance  | St. Mary's Medical Center      | FREE\nfire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002\nfire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]\nCentral Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]\nCentral Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]\nBirchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]\nSpring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]\nCedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]\nSunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]\nDowntown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]\n\n=== DISPATCHER NOTES ===\nStep 4: CALL-0004 → ambulance ambulance_3\nStep 5: CALL-0005 → fire fire_7\nStep 6: CALL-0006 → fire ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_6\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0008] ===\nBuilding's on fire on Third Street near Cedar Park Village! People are yelling from the windows, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3\nEVT-0003 | medical    | Elmwood Terrace                | sev 4 | ambulance_3 ETA 4 min | opened step 4\nEVT-0004 | fire       | Cedar Park Village             | sev 2 | UNASSIGNED | opened step 5\nEVT-0005 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 17 min | opened step 6\nEVT-0006 | fire       | Sunset Villas                  | sev 2 | HELD → fire_6 | opened step 7\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | Elmwood Terrace                | ON_SCENE → EVT-0003\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_5     | ambulance  | St. Mary's Medical Center      | FREE\nfire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002\nfire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]\nCentral Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]\nCentral Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]\nBirchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]\nSpring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]\nCedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]\nSunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]\nDowntown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]\n\n=== DISPATCHER NOTES ===\nStep 5: CALL-0005 → fire fire_7\nStep 6: CALL-0006 → fire ?\nStep 7: CALL-0007 → HOLD (fire, waiting for fire_6)\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_6\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0009] ===\nSomeone's not breathing at Birchwood Place! A bystander is doing CPR. Please send an ambulance to First Street immediately!\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3\nEVT-0003 | medical    | Elmwood Terrace                | sev 4 | ambulance_3 ETA 4 min | opened step 4\nEVT-0004 | fire       | Cedar Park Village             | sev 2 | UNASSIGNED | opened step 5\nEVT-0005 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 17 min | opened step 6\nEVT-0006 | fire       | Sunset Villas                  | sev 2 | HELD → fire_6 | opened step 7\nEVT-0007 | fire       | Cedar Park Village             | sev 2 | HELD → fire_6 | opened step 8\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | Elmwood Terrace                | ON_SCENE → EVT-0003\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_5     | ambulance  | St. Mary's Medical Center      | FREE\nfire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002\nfire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]\nCentral Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]\nCentral Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]\nBirchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]\nSpring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]\nCedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]\nSunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]\nDowntown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]\n\n=== DISPATCHER NOTES ===\nStep 6: CALL-0006 → fire ?\nStep 7: CALL-0007 → HOLD (fire, waiting for fire_6)\nStep 8: CALL-0008 → HOLD (fire, waiting for fire_6)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0010] ===\nBad crash on Third Street! Car flipped over near Cedar Park Village. Driver's trapped inside, not responding!\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3\nEVT-0005 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 17 min | opened step 6\nEVT-0006 | fire       | Sunset Villas                  | sev 2 | HELD → fire_6 | opened step 7\nEVT-0007 | fire       | Cedar Park Village             | sev 2 | HELD → fire_6 | opened step 8\nEVT-0008 | medical    | Birchwood Place                | sev 4 | ambulance_4 ETA 10 min | opened step 9\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | Elmwood Terrace                | RETURNING → EVT-0003\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0008\nambulance_5     | ambulance  | St. Mary's Medical Center      | FREE\nfire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002\nfire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]\nCentral Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]\nCentral Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]\nBirchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]\nSpring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]\nCedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]\nSunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]\nDowntown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]\n\n=== DISPATCHER NOTES ===\nStep 7: CALL-0007 → HOLD (fire, waiting for fire_6)\nStep 8: CALL-0008 → HOLD (fire, waiting for fire_6)\nStep 9: CALL-0009 → ambulance ambulance_4\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0011] ===\nMy husband just collapsed and he won't wake up! He's breathing weird. We're at 311 Park Avenue, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3\nEVT-0005 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 17 min | opened step 6\nEVT-0006 | fire       | Sunset Villas                  | sev 2 | HELD → fire_6 | opened step 7\nEVT-0007 | fire       | Cedar Park Village             | sev 2 | HELD → fire_6 | opened step 8\nEVT-0008 | medical    | Birchwood Place                | sev 4 | ambulance_4 ETA 10 min | opened step 9\nEVT-0009 | accident   | Cedar Park Village             | sev 2 | ambulance_5 ETA 7 min | opened step 10\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | Elmwood Terrace                | RETURNING → EVT-0003\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0008\nambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009\nfire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002\nfire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]\nCentral Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]\nCentral Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]\nBirchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]\nSpring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]\nCedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]\nSunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]\nDowntown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]\n\n=== DISPATCHER NOTES ===\nStep 8: CALL-0008 → HOLD (fire, waiting for fire_6)\nStep 9: CALL-0009 → ambulance ambulance_4\nStep 10: CALL-0010 → ambulance ambulance_5\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"ambulance_5\", \"from_event_id\": \"EVT-0009\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0012] ===\nHello, my neighbor fell and hurt her ankle at 596 Park Avenue. She's conscious and talking but can't walk.\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3\nEVT-0005 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 17 min | opened step 6\nEVT-0006 | fire       | Sunset Villas                  | sev 2 | HELD → fire_6 | opened step 7\nEVT-0007 | fire       | Cedar Park Village             | sev 2 | HELD → fire_6 | opened step 8\nEVT-0008 | medical    | Birchwood Place                | sev 4 | ambulance_4 ETA 10 min | opened step 9\nEVT-0009 | accident   | Cedar Park Village             | sev 2 | UNASSIGNED | opened step 10\nEVT-0010 | medical    | Elmwood Terrace                | sev 5 | ambulance_5 ETA 4 min | opened step 11\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0008\nambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0010\nfire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002\nfire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]\nCentral Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]\nCentral Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]\nBirchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]\nSpring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]\nCedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]\nSunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]\nDowntown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]\n\n=== DISPATCHER NOTES ===\nStep 9: CALL-0009 → ambulance ambulance_4\nStep 10: CALL-0010 → ambulance ambulance_5\nStep 11: CALL-0011 → ambulance ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 5, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0010\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0013] ===\nA cyclist got hit by a car near Downtown Mall. They're on the ground, conscious but bleeding from the head.\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3\nEVT-0005 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 17 min | opened step 6\nEVT-0006 | fire       | Sunset Villas                  | sev 2 | HELD → fire_6 | opened step 7\nEVT-0007 | fire       | Cedar Park Village             | sev 2 | HELD → fire_6 | opened step 8\nEVT-0008 | medical    | Birchwood Place                | sev 4 | ambulance_4 ETA 10 min | opened step 9\nEVT-0009 | accident   | Cedar Park Village             | sev 2 | UNASSIGNED | opened step 10\nEVT-0010 | medical    | Elmwood Terrace                | sev 5 | ambulance_5 ETA 4 min | opened step 11\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0008\nambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0010\nfire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002\nfire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]\nCentral Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]\nCentral Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]\nBirchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]\nSpring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]\nCedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]\nSunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]\nDowntown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]\n\n=== DISPATCHER NOTES ===\nStep 10: CALL-0010 → ambulance ambulance_5\nStep 11: CALL-0011 → ambulance ?\nStep 12: CALL-0012 → Duplicate of EVT-0010\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0014] ===\nThere's a fire at 260 Third Street! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3\nEVT-0005 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 17 min | opened step 6\nEVT-0006 | fire       | Sunset Villas                  | sev 2 | HELD → fire_6 | opened step 7\nEVT-0007 | fire       | Cedar Park Village             | sev 2 | HELD → fire_6 | opened step 8\nEVT-0008 | medical    | Birchwood Place                | sev 4 | ambulance_4 ETA 10 min | opened step 9\nEVT-0009 | accident   | Cedar Park Village             | sev 2 | UNASSIGNED | opened step 10\nEVT-0010 | medical    | Elmwood Terrace                | sev 5 | ambulance_5 ETA 4 min | opened step 11\nEVT-0011 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 9 min | opened step 13\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0011\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0008\nambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0010\nfire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002\nfire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]\nCentral Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]\nCentral Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]\nBirchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]\nSpring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]\nCedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]\nSunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]\nDowntown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]\n\n=== DISPATCHER NOTES ===\nStep 11: CALL-0011 → ambulance ?\nStep 12: CALL-0012 → Duplicate of EVT-0010\nStep 13: CALL-0013 → ambulance ambulance_3\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 2, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0007\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0015] ===\nBad crash on Third Street! Car flipped over near Cedar Park Village. Driver's trapped inside, not responding!\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3\nEVT-0005 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 17 min | opened step 6\nEVT-0006 | fire       | Sunset Villas                  | sev 2 | HELD → fire_6 | opened step 7\nEVT-0007 | fire       | Cedar Park Village             | sev 2 | HELD → fire_6 | opened step 8\nEVT-0008 | medical    | Birchwood Place                | sev 4 | ambulance_4 ETA 10 min | opened step 9\nEVT-0010 | medical    | Elmwood Terrace                | sev 5 | ambulance_5 ETA 4 min | opened step 11\nEVT-0011 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 9 min | opened step 13\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0011\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0008\nambulance_5     | ambulance  | Elmwood Terrace                | ON_SCENE → EVT-0010\nfire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002\nfire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]\nCentral Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]\nCentral Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]\nBirchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]\nSpring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]\nCedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]\nSunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]\nDowntown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]\n\n=== DISPATCHER NOTES ===\nStep 12: CALL-0012 → Duplicate of EVT-0010\nStep 13: CALL-0013 → ambulance ambulance_3\nStep 14: CALL-0014 → Duplicate of EVT-0007\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0016] ===\nSomeone's not breathing at Elmwood Terrace! A bystander is doing CPR. Please send an ambulance to Park Avenue immediately!\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3\nEVT-0005 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 17 min | opened step 6\nEVT-0006 | fire       | Sunset Villas                  | sev 2 | HELD → fire_6 | opened step 7\nEVT-0007 | fire       | Cedar Park Village             | sev 2 | HELD → fire_6 | opened step 8\nEVT-0008 | medical    | Birchwood Place                | sev 4 | ambulance_4 ETA 10 min | opened step 9\nEVT-0010 | medical    | Elmwood Terrace                | sev 5 | ambulance_5 ETA 4 min | opened step 11\nEVT-0011 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 9 min | opened step 13\nEVT-0012 | accident   | Cedar Park Village             | sev 3 | HELD → ambulance_5 | opened step 15\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0011\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0008\nambulance_5     | ambulance  | Elmwood Terrace                | ON_SCENE → EVT-0010\nfire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002\nfire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]\nCentral Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]\nCentral Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]\nBirchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]\nSpring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]\nCedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]\nSunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]\nDowntown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]\n\n=== DISPATCHER NOTES ===\nStep 13: CALL-0013 → ambulance ambulance_3\nStep 14: CALL-0014 → Duplicate of EVT-0007\nStep 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_5)\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 5, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0010\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0017] ===\nBuilding's on fire on Pine Lane near Sunset Villas! People are yelling from the windows, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3\nEVT-0005 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 17 min | opened step 6\nEVT-0006 | fire       | Sunset Villas                  | sev 2 | HELD → fire_6 | opened step 7\nEVT-0007 | fire       | Cedar Park Village             | sev 2 | HELD → fire_6 | opened step 8\nEVT-0008 | medical    | Birchwood Place                | sev 4 | ambulance_4 ETA 10 min | opened step 9\nEVT-0011 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 9 min | opened step 13\nEVT-0012 | accident   | Cedar Park Village             | sev 3 | HELD → ambulance_5 | opened step 15\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0011\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0008\nambulance_5     | ambulance  | Elmwood Terrace                | RETURNING → EVT-0010\nfire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002\nfire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]\nCentral Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]\nCentral Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]\nBirchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]\nSpring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]\nCedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]\nSunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]\nDowntown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]\n\n=== DISPATCHER NOTES ===\nStep 14: CALL-0014 → Duplicate of EVT-0007\nStep 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_5)\nStep 16: CALL-0016 → Duplicate of EVT-0010\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 2, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0006\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0018] ===\nThere's a massive fire — the whole block near Downtown Mall is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3\nEVT-0005 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 17 min | opened step 6\nEVT-0006 | fire       | Sunset Villas                  | sev 2 | HELD → fire_6 | opened step 7\nEVT-0007 | fire       | Cedar Park Village             | sev 2 | HELD → fire_6 | opened step 8\nEVT-0008 | medical    | Birchwood Place                | sev 4 | ambulance_4 ETA 10 min | opened step 9\nEVT-0011 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 9 min | opened step 13\nEVT-0012 | accident   | Cedar Park Village             | sev 3 | HELD → ambulance_5 | opened step 15\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0011\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0008\nambulance_5     | ambulance  | Elmwood Terrace                | RETURNING → EVT-0010\nfire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002\nfire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]\nCentral Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]\nCentral Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]\nBirchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]\nSpring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]\nCedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]\nSunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]\nDowntown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]\n\n=== DISPATCHER NOTES ===\nStep 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_5)\nStep 16: CALL-0016 → Duplicate of EVT-0010\nStep 17: CALL-0017 → Duplicate of EVT-0006\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_6\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0019] ===\nYeah there's a small fire in a dumpster near Birchwood Place on First Street. It's not spreading but it's pretty smoky.\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3\nEVT-0005 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 17 min | opened step 6\nEVT-0006 | fire       | Sunset Villas                  | sev 2 | HELD → fire_6 | opened step 7\nEVT-0007 | fire       | Cedar Park Village             | sev 2 | HELD → fire_6 | opened step 8\nEVT-0008 | medical    | Birchwood Place                | sev 4 | ambulance_4 ETA 10 min | opened step 9\nEVT-0011 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 9 min | opened step 13\nEVT-0012 | accident   | Cedar Park Village             | sev 3 | ambulance_5 ETA 7 min | opened step 15\nEVT-0013 | fire       | Downtown Mall                  | sev 2 | HELD → fire_6 | opened step 18\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0011\nambulance_4     | ambulance  | Birchwood Place                | ON_SCENE → EVT-0008\nambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0012\nfire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002\nfire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]\nCentral Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]\nCentral Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]\nBirchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]\nSpring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]\nCedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]\nSunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]\nDowntown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]\n\n=== DISPATCHER NOTES ===\nStep 16: CALL-0016 → Duplicate of EVT-0010\nStep 17: CALL-0017 → Duplicate of EVT-0006\nStep 18: CALL-0018 → HOLD (fire, waiting for fire_6)\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 2, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0002\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0020] ===\nThere's a fight outside Sunset Villas on Pine Lane. Looks like 3-4 people involved, getting pretty violent.\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3\nEVT-0005 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 17 min | opened step 6\nEVT-0006 | fire       | Sunset Villas                  | sev 2 | HELD → fire_6 | opened step 7\nEVT-0007 | fire       | Cedar Park Village             | sev 2 | HELD → fire_6 | opened step 8\nEVT-0008 | medical    | Birchwood Place                | sev 4 | ambulance_4 ETA 10 min | opened step 9\nEVT-0011 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 9 min | opened step 13\nEVT-0012 | accident   | Cedar Park Village             | sev 3 | ambulance_5 ETA 7 min | opened step 15\nEVT-0013 | fire       | Downtown Mall                  | sev 2 | HELD → fire_6 | opened step 18\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\npolice_2        | police     | Central Police Station         | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0011\nambulance_4     | ambulance  | Birchwood Place                | ON_SCENE → EVT-0008\nambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0012\nfire_6          | fire       | Birchwood Place                | ON_SCENE → EVT-0002\nfire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]\nCentral Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]\nCentral Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]\nBirchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]\nSpring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]\nCedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]\nSunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]\nDowntown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]\n\n=== DISPATCHER NOTES ===\nStep 17: CALL-0017 → Duplicate of EVT-0006\nStep 18: CALL-0018 → HOLD (fire, waiting for fire_6)\nStep 19: CALL-0019 → Duplicate of EVT-0002\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_0\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0001] ===\nPedestrian hit by a truck at River Avenue near Aspen Ridge. They're not moving. There's blood everywhere.\n\n=== ACTIVE EVENTS ===\n(none)\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nfire_4          | fire       | Engine House No. 1             | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Cedar Park Village [1 min], Aspen Ridge [7 min], Central Police Station [8 min], Northside Junction [10 min], Parkside Shopping Center [12 min]\nEngine House No. 1 (fire_station) → Central Police Station [7 min], Downtown Mall [9 min], Aspen Ridge [12 min], Pinecrest Homes [12 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [7 min], Aspen Ridge [6 min], Cedar Park Village [7 min], Downtown Mall [8 min]\nPinecrest Homes (residential) → Engine House No. 1 [12 min], Lakeview Residences [2 min], Parkside Shopping Center [6 min], Elmwood Terrace [12 min], Downtown Mall [6 min]\nAspen Ridge (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [12 min], Central Police Station [6 min], Downtown Mall [4 min], Parkside Shopping Center [7 min], Cedar Park Village [7 min], Northside Junction [7 min]\nCedar Park Village (residential) → St. Mary's Medical Center [1 min], Central Police Station [7 min], Aspen Ridge [7 min], Lakeview Residences [16 min]\nElmwood Terrace (residential) → Pinecrest Homes [12 min], Northside Junction [4 min], Parkside Shopping Center [7 min], Downtown Mall [9 min]\nLakeview Residences (residential) → Pinecrest Homes [2 min], Cedar Park Village [16 min], Parkside Shopping Center [7 min], Downtown Mall [6 min]\nDowntown Mall (commercial) → Engine House No. 1 [9 min], Central Police Station [8 min], Aspen Ridge [4 min], Lakeview Residences [6 min], Parkside Shopping Center [2 min], Pinecrest Homes [6 min], Elmwood Terrace [9 min]\nParkside Shopping Center (commercial) → St. Mary's Medical Center [12 min], Pinecrest Homes [6 min], Aspen Ridge [7 min], Elmwood Terrace [7 min], Lakeview Residences [7 min], Downtown Mall [2 min], Northside Junction [5 min]\nNorthside Junction (road_junction) → St. Mary's Medical Center [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min], Aspen Ridge [7 min]\n\n=== DISPATCHER NOTES ===\n(first call)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0002] ===\nBuilding's on fire on Elm Lane near Aspen Ridge! People are yelling from the windows, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Aspen Ridge                    | sev 4 | ambulance_2 ETA 6 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nfire_4          | fire       | Engine House No. 1             | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Cedar Park Village [1 min], Aspen Ridge [7 min], Central Police Station [8 min], Northside Junction [10 min], Parkside Shopping Center [12 min]\nEngine House No. 1 (fire_station) → Central Police Station [7 min], Downtown Mall [9 min], Aspen Ridge [12 min], Pinecrest Homes [12 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [7 min], Aspen Ridge [6 min], Cedar Park Village [7 min], Downtown Mall [8 min]\nPinecrest Homes (residential) → Engine House No. 1 [12 min], Lakeview Residences [2 min], Parkside Shopping Center [6 min], Elmwood Terrace [12 min], Downtown Mall [6 min]\nAspen Ridge (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [12 min], Central Police Station [6 min], Downtown Mall [4 min], Parkside Shopping Center [7 min], Cedar Park Village [7 min], Northside Junction [7 min]\nCedar Park Village (residential) → St. Mary's Medical Center [1 min], Central Police Station [7 min], Aspen Ridge [7 min], Lakeview Residences [16 min]\nElmwood Terrace (residential) → Pinecrest Homes [12 min], Northside Junction [4 min], Parkside Shopping Center [7 min], Downtown Mall [9 min]\nLakeview Residences (residential) → Pinecrest Homes [2 min], Cedar Park Village [16 min], Parkside Shopping Center [7 min], Downtown Mall [6 min]\nDowntown Mall (commercial) → Engine House No. 1 [9 min], Central Police Station [8 min], Aspen Ridge [4 min], Lakeview Residences [6 min], Parkside Shopping Center [2 min], Pinecrest Homes [6 min], Elmwood Terrace [9 min]\nParkside Shopping Center (commercial) → St. Mary's Medical Center [12 min], Pinecrest Homes [6 min], Aspen Ridge [7 min], Elmwood Terrace [7 min], Lakeview Residences [7 min], Downtown Mall [2 min], Northside Junction [5 min]\nNorthside Junction (road_junction) → St. Mary's Medical Center [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min], Aspen Ridge [7 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_2\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0003] ===\nSomeone fainted at Lakeview Residences. They're breathing okay now but look really pale. We're on Oak Road.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Aspen Ridge                    | sev 4 | ambulance_2 ETA 6 min | opened step 1\nEVT-0002 | fire       | Aspen Ridge                    | sev 1 | fire_4 ETA 11 min | opened step 2\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nfire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\nfire_5          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Cedar Park Village [1 min], Aspen Ridge [7 min], Central Police Station [8 min], Northside Junction [10 min], Parkside Shopping Center [12 min]\nEngine House No. 1 (fire_station) → Central Police Station [7 min], Downtown Mall [9 min], Aspen Ridge [12 min], Pinecrest Homes [12 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [7 min], Aspen Ridge [6 min], Cedar Park Village [7 min], Downtown Mall [8 min]\nPinecrest Homes (residential) → Engine House No. 1 [12 min], Lakeview Residences [2 min], Parkside Shopping Center [6 min], Elmwood Terrace [12 min], Downtown Mall [6 min]\nAspen Ridge (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [12 min], Central Police Station [6 min], Downtown Mall [4 min], Parkside Shopping Center [7 min], Cedar Park Village [7 min], Northside Junction [7 min]\nCedar Park Village (residential) → St. Mary's Medical Center [1 min], Central Police Station [7 min], Aspen Ridge [7 min], Lakeview Residences [16 min]\nElmwood Terrace (residential) → Pinecrest Homes [12 min], Northside Junction [4 min], Parkside Shopping Center [7 min], Downtown Mall [9 min]\nLakeview Residences (residential) → Pinecrest Homes [2 min], Cedar Park Village [16 min], Parkside Shopping Center [7 min], Downtown Mall [6 min]\nDowntown Mall (commercial) → Engine House No. 1 [9 min], Central Police Station [8 min], Aspen Ridge [4 min], Lakeview Residences [6 min], Parkside Shopping Center [2 min], Pinecrest Homes [6 min], Elmwood Terrace [9 min]\nParkside Shopping Center (commercial) → St. Mary's Medical Center [12 min], Pinecrest Homes [6 min], Aspen Ridge [7 min], Elmwood Terrace [7 min], Lakeview Residences [7 min], Downtown Mall [2 min], Northside Junction [5 min]\nNorthside Junction (road_junction) → St. Mary's Medical Center [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min], Aspen Ridge [7 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_2\nStep 2: CALL-0002 → fire fire_4\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0004] ===\nThere's been some kind of mass incident at Aspen Ridge — multiple people down, some not moving. We need everything, Elm Lane entrance.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Aspen Ridge                    | sev 4 | ambulance_2 ETA 6 min | opened step 1\nEVT-0002 | fire       | Aspen Ridge                    | sev 1 | fire_4 ETA 11 min | opened step 2\nEVT-0003 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 16 min | opened step 3\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003\nfire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\nfire_5          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Cedar Park Village [1 min], Aspen Ridge [7 min], Central Police Station [8 min], Northside Junction [10 min], Parkside Shopping Center [12 min]\nEngine House No. 1 (fire_station) → Central Police Station [7 min], Downtown Mall [9 min], Aspen Ridge [12 min], Pinecrest Homes [12 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [7 min], Aspen Ridge [6 min], Cedar Park Village [7 min], Downtown Mall [8 min]\nPinecrest Homes (residential) → Engine House No. 1 [12 min], Lakeview Residences [2 min], Parkside Shopping Center [6 min], Elmwood Terrace [12 min], Downtown Mall [6 min]\nAspen Ridge (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [12 min], Central Police Station [6 min], Downtown Mall [4 min], Parkside Shopping Center [7 min], Cedar Park Village [7 min], Northside Junction [7 min]\nCedar Park Village (residential) → St. Mary's Medical Center [1 min], Central Police Station [7 min], Aspen Ridge [7 min], Lakeview Residences [16 min]\nElmwood Terrace (residential) → Pinecrest Homes [12 min], Northside Junction [4 min], Parkside Shopping Center [7 min], Downtown Mall [9 min]\nLakeview Residences (residential) → Pinecrest Homes [2 min], Cedar Park Village [16 min], Parkside Shopping Center [7 min], Downtown Mall [6 min]\nDowntown Mall (commercial) → Engine House No. 1 [9 min], Central Police Station [8 min], Aspen Ridge [4 min], Lakeview Residences [6 min], Parkside Shopping Center [2 min], Pinecrest Homes [6 min], Elmwood Terrace [9 min]\nParkside Shopping Center (commercial) → St. Mary's Medical Center [12 min], Pinecrest Homes [6 min], Aspen Ridge [7 min], Elmwood Terrace [7 min], Lakeview Residences [7 min], Downtown Mall [2 min], Northside Junction [5 min]\nNorthside Junction (road_junction) → St. Mary's Medical Center [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min], Aspen Ridge [7 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_2\nStep 2: CALL-0002 → fire fire_4\nStep 3: CALL-0003 → ambulance ambulance_3\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0005] ===\nI just got mugged near Elmwood Terrace! The guy ran towards First Street. He had a knife.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Aspen Ridge                    | sev 4 | ambulance_2 ETA 6 min | opened step 1\nEVT-0002 | fire       | Aspen Ridge                    | sev 1 | fire_4 ETA 11 min | opened step 2\nEVT-0003 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 16 min | opened step 3\nEVT-0004 | medical    | Aspen Ridge                    | sev 3 | HELD → ambulance_2 | opened step 4\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | FREE\npolice_1        | police     | Central Police Station         | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003\nfire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\nfire_5          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Cedar Park Village [1 min], Aspen Ridge [7 min], Central Police Station [8 min], Northside Junction [10 min], Parkside Shopping Center [12 min]\nEngine House No. 1 (fire_station) → Central Police Station [7 min], Downtown Mall [9 min], Aspen Ridge [12 min], Pinecrest Homes [12 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [7 min], Aspen Ridge [6 min], Cedar Park Village [7 min], Downtown Mall [8 min]\nPinecrest Homes (residential) → Engine House No. 1 [12 min], Lakeview Residences [2 min], Parkside Shopping Center [6 min], Elmwood Terrace [12 min], Downtown Mall [6 min]\nAspen Ridge (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [12 min], Central Police Station [6 min], Downtown Mall [4 min], Parkside Shopping Center [7 min], Cedar Park Village [7 min], Northside Junction [7 min]\nCedar Park Village (residential) → St. Mary's Medical Center [1 min], Central Police Station [7 min], Aspen Ridge [7 min], Lakeview Residences [16 min]\nElmwood Terrace (residential) → Pinecrest Homes [12 min], Northside Junction [4 min], Parkside Shopping Center [7 min], Downtown Mall [9 min]\nLakeview Residences (residential) → Pinecrest Homes [2 min], Cedar Park Village [16 min], Parkside Shopping Center [7 min], Downtown Mall [6 min]\nDowntown Mall (commercial) → Engine House No. 1 [9 min], Central Police Station [8 min], Aspen Ridge [4 min], Lakeview Residences [6 min], Parkside Shopping Center [2 min], Pinecrest Homes [6 min], Elmwood Terrace [9 min]\nParkside Shopping Center (commercial) → St. Mary's Medical Center [12 min], Pinecrest Homes [6 min], Aspen Ridge [7 min], Elmwood Terrace [7 min], Lakeview Residences [7 min], Downtown Mall [2 min], Northside Junction [5 min]\nNorthside Junction (road_junction) → St. Mary's Medical Center [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min], Aspen Ridge [7 min]\n\n=== DISPATCHER NOTES ===\nStep 2: CALL-0002 → fire fire_4\nStep 3: CALL-0003 → ambulance ambulance_3\nStep 4: CALL-0004 → HOLD (ambulance, waiting for ambulance_2)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_0\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0006] ===\nI just got mugged near Cedar Park Village! The guy ran towards Park Street. He had a knife.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Aspen Ridge                    | sev 4 | ambulance_2 ETA 6 min | opened step 1\nEVT-0002 | fire       | Aspen Ridge                    | sev 1 | fire_4 ETA 11 min | opened step 2\nEVT-0003 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 16 min | opened step 3\nEVT-0004 | medical    | Aspen Ridge                    | sev 3 | HELD → ambulance_2 | opened step 4\nEVT-0005 | crime      | Elmwood Terrace                | sev 3 | police_0 ETA 17 min | opened step 5\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0005\npolice_1        | police     | Central Police Station         | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003\nfire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\nfire_5          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Cedar Park Village [1 min], Aspen Ridge [7 min], Central Police Station [8 min], Northside Junction [10 min], Parkside Shopping Center [12 min]\nEngine House No. 1 (fire_station) → Central Police Station [7 min], Downtown Mall [9 min], Aspen Ridge [12 min], Pinecrest Homes [12 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [7 min], Aspen Ridge [6 min], Cedar Park Village [7 min], Downtown Mall [8 min]\nPinecrest Homes (residential) → Engine House No. 1 [12 min], Lakeview Residences [2 min], Parkside Shopping Center [6 min], Elmwood Terrace [12 min], Downtown Mall [6 min]\nAspen Ridge (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [12 min], Central Police Station [6 min], Downtown Mall [4 min], Parkside Shopping Center [7 min], Cedar Park Village [7 min], Northside Junction [7 min]\nCedar Park Village (residential) → St. Mary's Medical Center [1 min], Central Police Station [7 min], Aspen Ridge [7 min], Lakeview Residences [16 min]\nElmwood Terrace (residential) → Pinecrest Homes [12 min], Northside Junction [4 min], Parkside Shopping Center [7 min], Downtown Mall [9 min]\nLakeview Residences (residential) → Pinecrest Homes [2 min], Cedar Park Village [16 min], Parkside Shopping Center [7 min], Downtown Mall [6 min]\nDowntown Mall (commercial) → Engine House No. 1 [9 min], Central Police Station [8 min], Aspen Ridge [4 min], Lakeview Residences [6 min], Parkside Shopping Center [2 min], Pinecrest Homes [6 min], Elmwood Terrace [9 min]\nParkside Shopping Center (commercial) → St. Mary's Medical Center [12 min], Pinecrest Homes [6 min], Aspen Ridge [7 min], Elmwood Terrace [7 min], Lakeview Residences [7 min], Downtown Mall [2 min], Northside Junction [5 min]\nNorthside Junction (road_junction) → St. Mary's Medical Center [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min], Aspen Ridge [7 min]\n\n=== DISPATCHER NOTES ===\nStep 3: CALL-0003 → ambulance ambulance_3\nStep 4: CALL-0004 → HOLD (ambulance, waiting for ambulance_2)\nStep 5: CALL-0005 → police police_0\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_1\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0007] ===\nMy husband just collapsed and he won't wake up! He's breathing weird. We're at 830 Third Avenue, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Aspen Ridge                    | sev 4 | ambulance_2 ETA 6 min | opened step 1\nEVT-0002 | fire       | Aspen Ridge                    | sev 1 | fire_4 ETA 11 min | opened step 2\nEVT-0003 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 16 min | opened step 3\nEVT-0004 | medical    | Aspen Ridge                    | sev 3 | HELD → ambulance_2 | opened step 4\nEVT-0005 | crime      | Elmwood Terrace                | sev 3 | police_0 ETA 17 min | opened step 5\nEVT-0006 | crime      | Cedar Park Village             | sev 5 | police_1 ETA 7 min | opened step 6\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0005\npolice_1        | police     | Central Police Station         | DISPATCHED → EVT-0006\nambulance_2     | ambulance  | Aspen Ridge                    | ON_SCENE → EVT-0001\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003\nfire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\nfire_5          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Cedar Park Village [1 min], Aspen Ridge [7 min], Central Police Station [8 min], Northside Junction [10 min], Parkside Shopping Center [12 min]\nEngine House No. 1 (fire_station) → Central Police Station [7 min], Downtown Mall [9 min], Aspen Ridge [12 min], Pinecrest Homes [12 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [7 min], Aspen Ridge [6 min], Cedar Park Village [7 min], Downtown Mall [8 min]\nPinecrest Homes (residential) → Engine House No. 1 [12 min], Lakeview Residences [2 min], Parkside Shopping Center [6 min], Elmwood Terrace [12 min], Downtown Mall [6 min]\nAspen Ridge (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [12 min], Central Police Station [6 min], Downtown Mall [4 min], Parkside Shopping Center [7 min], Cedar Park Village [7 min], Northside Junction [7 min]\nCedar Park Village (residential) → St. Mary's Medical Center [1 min], Central Police Station [7 min], Aspen Ridge [7 min], Lakeview Residences [16 min]\nElmwood Terrace (residential) → Pinecrest Homes [12 min], Northside Junction [4 min], Parkside Shopping Center [7 min], Downtown Mall [9 min]\nLakeview Residences (residential) → Pinecrest Homes [2 min], Cedar Park Village [16 min], Parkside Shopping Center [7 min], Downtown Mall [6 min]\nDowntown Mall (commercial) → Engine House No. 1 [9 min], Central Police Station [8 min], Aspen Ridge [4 min], Lakeview Residences [6 min], Parkside Shopping Center [2 min], Pinecrest Homes [6 min], Elmwood Terrace [9 min]\nParkside Shopping Center (commercial) → St. Mary's Medical Center [12 min], Pinecrest Homes [6 min], Aspen Ridge [7 min], Elmwood Terrace [7 min], Lakeview Residences [7 min], Downtown Mall [2 min], Northside Junction [5 min]\nNorthside Junction (road_junction) → St. Mary's Medical Center [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min], Aspen Ridge [7 min]\n\n=== DISPATCHER NOTES ===\nStep 4: CALL-0004 → HOLD (ambulance, waiting for ambulance_2)\nStep 5: CALL-0005 → police police_0\nStep 6: CALL-0006 → police police_1\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0008] ===\nOh god, the whole kitchen is on fire at 198 Elm Lane! My kids are upstairs — please send someone NOW!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Aspen Ridge                    | sev 4 | ambulance_2 ETA 6 min | opened step 1\nEVT-0002 | fire       | Aspen Ridge                    | sev 1 | fire_4 ETA 11 min | opened step 2\nEVT-0003 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 16 min | opened step 3\nEVT-0004 | medical    | Aspen Ridge                    | sev 3 | HELD → ambulance_2 | opened step 4\nEVT-0005 | crime      | Elmwood Terrace                | sev 3 | police_0 ETA 17 min | opened step 5\nEVT-0006 | crime      | Cedar Park Village             | sev 5 | police_1 ETA 7 min | opened step 6\nEVT-0007 | medical    | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 7\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0005\npolice_1        | police     | Central Police Station         | DISPATCHED → EVT-0006\nambulance_2     | ambulance  | Aspen Ridge                    | ON_SCENE → EVT-0001\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003\nfire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\nfire_5          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Cedar Park Village [1 min], Aspen Ridge [7 min], Central Police Station [8 min], Northside Junction [10 min], Parkside Shopping Center [12 min]\nEngine House No. 1 (fire_station) → Central Police Station [7 min], Downtown Mall [9 min], Aspen Ridge [12 min], Pinecrest Homes [12 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [7 min], Aspen Ridge [6 min], Cedar Park Village [7 min], Downtown Mall [8 min]\nPinecrest Homes (residential) → Engine House No. 1 [12 min], Lakeview Residences [2 min], Parkside Shopping Center [6 min], Elmwood Terrace [12 min], Downtown Mall [6 min]\nAspen Ridge (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [12 min], Central Police Station [6 min], Downtown Mall [4 min], Parkside Shopping Center [7 min], Cedar Park Village [7 min], Northside Junction [7 min]\nCedar Park Village (residential) → St. Mary's Medical Center [1 min], Central Police Station [7 min], Aspen Ridge [7 min], Lakeview Residences [16 min]\nElmwood Terrace (residential) → Pinecrest Homes [12 min], Northside Junction [4 min], Parkside Shopping Center [7 min], Downtown Mall [9 min]\nLakeview Residences (residential) → Pinecrest Homes [2 min], Cedar Park Village [16 min], Parkside Shopping Center [7 min], Downtown Mall [6 min]\nDowntown Mall (commercial) → Engine House No. 1 [9 min], Central Police Station [8 min], Aspen Ridge [4 min], Lakeview Residences [6 min], Parkside Shopping Center [2 min], Pinecrest Homes [6 min], Elmwood Terrace [9 min]\nParkside Shopping Center (commercial) → St. Mary's Medical Center [12 min], Pinecrest Homes [6 min], Aspen Ridge [7 min], Elmwood Terrace [7 min], Lakeview Residences [7 min], Downtown Mall [2 min], Northside Junction [5 min]\nNorthside Junction (road_junction) → St. Mary's Medical Center [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min], Aspen Ridge [7 min]\n\n=== DISPATCHER NOTES ===\nStep 5: CALL-0005 → police police_0\nStep 6: CALL-0006 → police police_1\nStep 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_2)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0009] ===\nMy husband just collapsed and he won't wake up! He's breathing weird. We're at 712 Third Avenue, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Aspen Ridge                    | sev 1 | fire_4 ETA 11 min | opened step 2\nEVT-0003 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 16 min | opened step 3\nEVT-0004 | medical    | Aspen Ridge                    | sev 3 | HELD → ambulance_2 | opened step 4\nEVT-0005 | crime      | Elmwood Terrace                | sev 3 | police_0 ETA 17 min | opened step 5\nEVT-0006 | crime      | Cedar Park Village             | sev 5 | police_1 ETA 7 min | opened step 6\nEVT-0007 | medical    | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 7\nEVT-0008 | fire       | Aspen Ridge                    | sev 2 | fire_5 ETA 11 min | opened step 8\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0005\npolice_1        | police     | Central Police Station         | DISPATCHED → EVT-0006\nambulance_2     | ambulance  | Aspen Ridge                    | RETURNING → EVT-0001\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003\nfire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Cedar Park Village [1 min], Aspen Ridge [7 min], Central Police Station [8 min], Northside Junction [10 min], Parkside Shopping Center [12 min]\nEngine House No. 1 (fire_station) → Central Police Station [7 min], Downtown Mall [9 min], Aspen Ridge [12 min], Pinecrest Homes [12 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [7 min], Aspen Ridge [6 min], Cedar Park Village [7 min], Downtown Mall [8 min]\nPinecrest Homes (residential) → Engine House No. 1 [12 min], Lakeview Residences [2 min], Parkside Shopping Center [6 min], Elmwood Terrace [12 min], Downtown Mall [6 min]\nAspen Ridge (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [12 min], Central Police Station [6 min], Downtown Mall [4 min], Parkside Shopping Center [7 min], Cedar Park Village [7 min], Northside Junction [7 min]\nCedar Park Village (residential) → St. Mary's Medical Center [1 min], Central Police Station [7 min], Aspen Ridge [7 min], Lakeview Residences [16 min]\nElmwood Terrace (residential) → Pinecrest Homes [12 min], Northside Junction [4 min], Parkside Shopping Center [7 min], Downtown Mall [9 min]\nLakeview Residences (residential) → Pinecrest Homes [2 min], Cedar Park Village [16 min], Parkside Shopping Center [7 min], Downtown Mall [6 min]\nDowntown Mall (commercial) → Engine House No. 1 [9 min], Central Police Station [8 min], Aspen Ridge [4 min], Lakeview Residences [6 min], Parkside Shopping Center [2 min], Pinecrest Homes [6 min], Elmwood Terrace [9 min]\nParkside Shopping Center (commercial) → St. Mary's Medical Center [12 min], Pinecrest Homes [6 min], Aspen Ridge [7 min], Elmwood Terrace [7 min], Lakeview Residences [7 min], Downtown Mall [2 min], Northside Junction [5 min]\nNorthside Junction (road_junction) → St. Mary's Medical Center [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min], Aspen Ridge [7 min]\n\n=== DISPATCHER NOTES ===\nStep 6: CALL-0006 → police police_1\nStep 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_2)\nStep 8: CALL-0008 → fire fire_5\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0010] ===\nSomeone's not breathing at Cedar Park Village! A bystander is doing CPR. Please send an ambulance to Third Avenue immediately!\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Aspen Ridge                    | sev 1 | fire_4 ETA 11 min | opened step 2\nEVT-0003 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 16 min | opened step 3\nEVT-0004 | medical    | Aspen Ridge                    | sev 3 | HELD → ambulance_2 | opened step 4\nEVT-0005 | crime      | Elmwood Terrace                | sev 3 | police_0 ETA 17 min | opened step 5\nEVT-0006 | crime      | Cedar Park Village             | sev 5 | police_1 ETA 7 min | opened step 6\nEVT-0007 | medical    | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 7\nEVT-0008 | fire       | Aspen Ridge                    | sev 2 | fire_5 ETA 11 min | opened step 8\nEVT-0009 | medical    | Cedar Park Village             | sev 1 | HELD → ambulance_2 | opened step 9\n\n=== UNIT STATUS ===\npolice_0        | police     | Central Police Station         | DISPATCHED → EVT-0005\npolice_1        | police     | Central Police Station         | DISPATCHED → EVT-0006\nambulance_2     | ambulance  | Aspen Ridge                    | RETURNING → EVT-0001\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003\nfire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Cedar Park Village [1 min], Aspen Ridge [7 min], Central Police Station [8 min], Northside Junction [10 min], Parkside Shopping Center [12 min]\nEngine House No. 1 (fire_station) → Central Police Station [7 min], Downtown Mall [9 min], Aspen Ridge [12 min], Pinecrest Homes [12 min]\nCentral Police Station (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [7 min], Aspen Ridge [6 min], Cedar Park Village [7 min], Downtown Mall [8 min]\nPinecrest Homes (residential) → Engine House No. 1 [12 min], Lakeview Residences [2 min], Parkside Shopping Center [6 min], Elmwood Terrace [12 min], Downtown Mall [6 min]\nAspen Ridge (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [12 min], Central Police Station [6 min], Downtown Mall [4 min], Parkside Shopping Center [7 min], Cedar Park Village [7 min], Northside Junction [7 min]\nCedar Park Village (residential) → St. Mary's Medical Center [1 min], Central Police Station [7 min], Aspen Ridge [7 min], Lakeview Residences [16 min]\nElmwood Terrace (residential) → Pinecrest Homes [12 min], Northside Junction [4 min], Parkside Shopping Center [7 min], Downtown Mall [9 min]\nLakeview Residences (residential) → Pinecrest Homes [2 min], Cedar Park Village [16 min], Parkside Shopping Center [7 min], Downtown Mall [6 min]\nDowntown Mall (commercial) → Engine House No. 1 [9 min], Central Police Station [8 min], Aspen Ridge [4 min], Lakeview Residences [6 min], Parkside Shopping Center [2 min], Pinecrest Homes [6 min], Elmwood Terrace [9 min]\nParkside Shopping Center (commercial) → St. Mary's Medical Center [12 min], Pinecrest Homes [6 min], Aspen Ridge [7 min], Elmwood Terrace [7 min], Lakeview Residences [7 min], Downtown Mall [2 min], Northside Junction [5 min]\nNorthside Junction (road_junction) → St. Mary's Medical Center [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min], Aspen Ridge [7 min]\n\n=== DISPATCHER NOTES ===\nStep 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_2)\nStep 8: CALL-0008 → fire fire_5\nStep 9: CALL-0009 → HOLD (ambulance, waiting for ambulance_2)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"ambulance_3\", \"from_event_id\": \"EVT-0003\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0001] ===\nSomeone's not breathing at Birchwood Place! A bystander is doing CPR. Please send an ambulance to Main Boulevard immediately!\n\n=== ACTIVE EVENTS ===\n(none)\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Birchwood Place [1 min], Central Plaza [2 min], Spring Meadow Estates [5 min], Southbound Overpass [4 min], Engine House No. 1 [9 min]\nEngine House No. 1 (fire_station) → St. Mary's Medical Center [9 min], Southbound Overpass [6 min], Metro Police HQ [8 min], Birchwood Place [9 min]\nMetro Police HQ (police_station) → Engine House No. 1 [8 min], Westway Intersection [4 min], Aspen Ridge [4 min]\nSpring Meadow Estates (residential) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Birchwood Place [4 min], Central Plaza [5 min]\nAspen Ridge (residential) → Metro Police HQ [4 min], Westway Intersection [4 min], Central Plaza [8 min], Birchwood Place [9 min]\nBirchwood Place (residential) → St. Mary's Medical Center [1 min], Spring Meadow Estates [4 min], Aspen Ridge [9 min], Central Plaza [2 min], Engine House No. 1 [9 min], Southbound Overpass [6 min]\nCentral Plaza (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [5 min], Aspen Ridge [8 min], Birchwood Place [2 min], Southbound Overpass [5 min], Westway Intersection [6 min]\nWestway Intersection (road_junction) → Metro Police HQ [4 min], Aspen Ridge [4 min], Central Plaza [6 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Birchwood Place [6 min]\n\n=== DISPATCHER NOTES ===\n(first call)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0002] ===\nHello, my neighbor fell and hurt her ankle at 924 Main Boulevard. She's conscious and talking but can't walk.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Birchwood Place                | sev 1 | ambulance_3 ETA 1 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Birchwood Place                | ON_SCENE → EVT-0001\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Birchwood Place [1 min], Central Plaza [2 min], Spring Meadow Estates [5 min], Southbound Overpass [4 min], Engine House No. 1 [9 min]\nEngine House No. 1 (fire_station) → St. Mary's Medical Center [9 min], Southbound Overpass [6 min], Metro Police HQ [8 min], Birchwood Place [9 min]\nMetro Police HQ (police_station) → Engine House No. 1 [8 min], Westway Intersection [4 min], Aspen Ridge [4 min]\nSpring Meadow Estates (residential) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Birchwood Place [4 min], Central Plaza [5 min]\nAspen Ridge (residential) → Metro Police HQ [4 min], Westway Intersection [4 min], Central Plaza [8 min], Birchwood Place [9 min]\nBirchwood Place (residential) → St. Mary's Medical Center [1 min], Spring Meadow Estates [4 min], Aspen Ridge [9 min], Central Plaza [2 min], Engine House No. 1 [9 min], Southbound Overpass [6 min]\nCentral Plaza (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [5 min], Aspen Ridge [8 min], Birchwood Place [2 min], Southbound Overpass [5 min], Westway Intersection [6 min]\nWestway Intersection (road_junction) → Metro Police HQ [4 min], Aspen Ridge [4 min], Central Plaza [6 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Birchwood Place [6 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_3\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 1, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0001\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0003] ===\nHello, my neighbor fell and hurt her ankle at 439 Main Boulevard. She's conscious and talking but can't walk.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | medical    | Birchwood Place                | sev 1 | ambulance_3 ETA 1 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Birchwood Place                | ON_SCENE → EVT-0001\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Birchwood Place [1 min], Central Plaza [2 min], Spring Meadow Estates [5 min], Southbound Overpass [4 min], Engine House No. 1 [9 min]\nEngine House No. 1 (fire_station) → St. Mary's Medical Center [9 min], Southbound Overpass [6 min], Metro Police HQ [8 min], Birchwood Place [9 min]\nMetro Police HQ (police_station) → Engine House No. 1 [8 min], Westway Intersection [4 min], Aspen Ridge [4 min]\nSpring Meadow Estates (residential) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Birchwood Place [4 min], Central Plaza [5 min]\nAspen Ridge (residential) → Metro Police HQ [4 min], Westway Intersection [4 min], Central Plaza [8 min], Birchwood Place [9 min]\nBirchwood Place (residential) → St. Mary's Medical Center [1 min], Spring Meadow Estates [4 min], Aspen Ridge [9 min], Central Plaza [2 min], Engine House No. 1 [9 min], Southbound Overpass [6 min]\nCentral Plaza (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [5 min], Aspen Ridge [8 min], Birchwood Place [2 min], Southbound Overpass [5 min], Westway Intersection [6 min]\nWestway Intersection (road_junction) → Metro Police HQ [4 min], Aspen Ridge [4 min], Central Plaza [6 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Birchwood Place [6 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_3\nStep 2: CALL-0002 → Duplicate of EVT-0001\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0004] ===\nThere's a man having chest pains at 673 Main Boulevard. He's sweating a lot and says his arm feels numb.\n\n=== ACTIVE EVENTS ===\nEVT-0002 | medical    | Birchwood Place                | sev 5 | ambulance_4 ETA 1 min | opened step 3\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Birchwood Place                | RETURNING → EVT-0001\nambulance_4     | ambulance  | Birchwood Place                | ON_SCENE → EVT-0002\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Birchwood Place [1 min], Central Plaza [2 min], Spring Meadow Estates [5 min], Southbound Overpass [4 min], Engine House No. 1 [9 min]\nEngine House No. 1 (fire_station) → St. Mary's Medical Center [9 min], Southbound Overpass [6 min], Metro Police HQ [8 min], Birchwood Place [9 min]\nMetro Police HQ (police_station) → Engine House No. 1 [8 min], Westway Intersection [4 min], Aspen Ridge [4 min]\nSpring Meadow Estates (residential) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Birchwood Place [4 min], Central Plaza [5 min]\nAspen Ridge (residential) → Metro Police HQ [4 min], Westway Intersection [4 min], Central Plaza [8 min], Birchwood Place [9 min]\nBirchwood Place (residential) → St. Mary's Medical Center [1 min], Spring Meadow Estates [4 min], Aspen Ridge [9 min], Central Plaza [2 min], Engine House No. 1 [9 min], Southbound Overpass [6 min]\nCentral Plaza (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [5 min], Aspen Ridge [8 min], Birchwood Place [2 min], Southbound Overpass [5 min], Westway Intersection [6 min]\nWestway Intersection (road_junction) → Metro Police HQ [4 min], Aspen Ridge [4 min], Central Plaza [6 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Birchwood Place [6 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_3\nStep 2: CALL-0002 → Duplicate of EVT-0001\nStep 3: CALL-0003 → ambulance ambulance_4\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 5, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0002\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0005] ===\nThere's been some kind of mass incident at Birchwood Place — multiple people down, some not moving. We need everything, Main Boulevard entrance.\n\n=== ACTIVE EVENTS ===\nEVT-0002 | medical    | Birchwood Place                | sev 5 | ambulance_4 ETA 1 min | opened step 3\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Birchwood Place                | RETURNING → EVT-0001\nambulance_4     | ambulance  | Birchwood Place                | ON_SCENE → EVT-0002\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Birchwood Place [1 min], Central Plaza [2 min], Spring Meadow Estates [5 min], Southbound Overpass [4 min], Engine House No. 1 [9 min]\nEngine House No. 1 (fire_station) → St. Mary's Medical Center [9 min], Southbound Overpass [6 min], Metro Police HQ [8 min], Birchwood Place [9 min]\nMetro Police HQ (police_station) → Engine House No. 1 [8 min], Westway Intersection [4 min], Aspen Ridge [4 min]\nSpring Meadow Estates (residential) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Birchwood Place [4 min], Central Plaza [5 min]\nAspen Ridge (residential) → Metro Police HQ [4 min], Westway Intersection [4 min], Central Plaza [8 min], Birchwood Place [9 min]\nBirchwood Place (residential) → St. Mary's Medical Center [1 min], Spring Meadow Estates [4 min], Aspen Ridge [9 min], Central Plaza [2 min], Engine House No. 1 [9 min], Southbound Overpass [6 min]\nCentral Plaza (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [5 min], Aspen Ridge [8 min], Birchwood Place [2 min], Southbound Overpass [5 min], Westway Intersection [6 min]\nWestway Intersection (road_junction) → Metro Police HQ [4 min], Aspen Ridge [4 min], Central Plaza [6 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Birchwood Place [6 min]\n\n=== DISPATCHER NOTES ===\nStep 2: CALL-0002 → Duplicate of EVT-0001\nStep 3: CALL-0003 → ambulance ambulance_4\nStep 4: CALL-0004 → Duplicate of EVT-0002\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 5, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0002\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0006] ===\nSomeone fainted at Spring Meadow Estates. They're breathing okay now but look really pale. We're on Third Lane.\n\n=== ACTIVE EVENTS ===\n(none)\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | Birchwood Place                | RETURNING → EVT-0002\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Birchwood Place [1 min], Central Plaza [2 min], Spring Meadow Estates [5 min], Southbound Overpass [4 min], Engine House No. 1 [9 min]\nEngine House No. 1 (fire_station) → St. Mary's Medical Center [9 min], Southbound Overpass [6 min], Metro Police HQ [8 min], Birchwood Place [9 min]\nMetro Police HQ (police_station) → Engine House No. 1 [8 min], Westway Intersection [4 min], Aspen Ridge [4 min]\nSpring Meadow Estates (residential) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Birchwood Place [4 min], Central Plaza [5 min]\nAspen Ridge (residential) → Metro Police HQ [4 min], Westway Intersection [4 min], Central Plaza [8 min], Birchwood Place [9 min]\nBirchwood Place (residential) → St. Mary's Medical Center [1 min], Spring Meadow Estates [4 min], Aspen Ridge [9 min], Central Plaza [2 min], Engine House No. 1 [9 min], Southbound Overpass [6 min]\nCentral Plaza (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [5 min], Aspen Ridge [8 min], Birchwood Place [2 min], Southbound Overpass [5 min], Westway Intersection [6 min]\nWestway Intersection (road_junction) → Metro Police HQ [4 min], Aspen Ridge [4 min], Central Plaza [6 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Birchwood Place [6 min]\n\n=== DISPATCHER NOTES ===\nStep 3: CALL-0003 → ambulance ambulance_4\nStep 4: CALL-0004 → Duplicate of EVT-0002\nStep 5: CALL-0005 → Duplicate of EVT-0002\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0007] ===\nPedestrian hit by a truck at Cedar Road near Spring Meadow Estates. They're not moving. There's blood everywhere.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | medical    | Spring Meadow Estates          | sev 5 | ambulance_3 ETA 4 min | opened step 6\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003\nambulance_4     | ambulance  | Birchwood Place                | RETURNING → EVT-0002\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Birchwood Place [1 min], Central Plaza [2 min], Spring Meadow Estates [5 min], Southbound Overpass [4 min], Engine House No. 1 [9 min]\nEngine House No. 1 (fire_station) → St. Mary's Medical Center [9 min], Southbound Overpass [6 min], Metro Police HQ [8 min], Birchwood Place [9 min]\nMetro Police HQ (police_station) → Engine House No. 1 [8 min], Westway Intersection [4 min], Aspen Ridge [4 min]\nSpring Meadow Estates (residential) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Birchwood Place [4 min], Central Plaza [5 min]\nAspen Ridge (residential) → Metro Police HQ [4 min], Westway Intersection [4 min], Central Plaza [8 min], Birchwood Place [9 min]\nBirchwood Place (residential) → St. Mary's Medical Center [1 min], Spring Meadow Estates [4 min], Aspen Ridge [9 min], Central Plaza [2 min], Engine House No. 1 [9 min], Southbound Overpass [6 min]\nCentral Plaza (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [5 min], Aspen Ridge [8 min], Birchwood Place [2 min], Southbound Overpass [5 min], Westway Intersection [6 min]\nWestway Intersection (road_junction) → Metro Police HQ [4 min], Aspen Ridge [4 min], Central Plaza [6 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Birchwood Place [6 min]\n\n=== DISPATCHER NOTES ===\nStep 4: CALL-0004 → Duplicate of EVT-0002\nStep 5: CALL-0005 → Duplicate of EVT-0002\nStep 6: CALL-0006 → ambulance ambulance_3\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0008] ===\nSomeone's not breathing at Birchwood Place! A bystander is doing CPR. Please send an ambulance to Main Boulevard immediately!\n\n=== ACTIVE EVENTS ===\nEVT-0003 | medical    | Spring Meadow Estates          | sev 5 | ambulance_3 ETA 4 min | opened step 6\nEVT-0004 | accident   | Spring Meadow Estates          | sev 3 | ambulance_4 ETA 4 min | opened step 7\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Birchwood Place [1 min], Central Plaza [2 min], Spring Meadow Estates [5 min], Southbound Overpass [4 min], Engine House No. 1 [9 min]\nEngine House No. 1 (fire_station) → St. Mary's Medical Center [9 min], Southbound Overpass [6 min], Metro Police HQ [8 min], Birchwood Place [9 min]\nMetro Police HQ (police_station) → Engine House No. 1 [8 min], Westway Intersection [4 min], Aspen Ridge [4 min]\nSpring Meadow Estates (residential) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Birchwood Place [4 min], Central Plaza [5 min]\nAspen Ridge (residential) → Metro Police HQ [4 min], Westway Intersection [4 min], Central Plaza [8 min], Birchwood Place [9 min]\nBirchwood Place (residential) → St. Mary's Medical Center [1 min], Spring Meadow Estates [4 min], Aspen Ridge [9 min], Central Plaza [2 min], Engine House No. 1 [9 min], Southbound Overpass [6 min]\nCentral Plaza (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [5 min], Aspen Ridge [8 min], Birchwood Place [2 min], Southbound Overpass [5 min], Westway Intersection [6 min]\nWestway Intersection (road_junction) → Metro Police HQ [4 min], Aspen Ridge [4 min], Central Plaza [6 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Birchwood Place [6 min]\n\n=== DISPATCHER NOTES ===\nStep 5: CALL-0005 → Duplicate of EVT-0002\nStep 6: CALL-0006 → ambulance ambulance_3\nStep 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_4)\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0009] ===\nThere's been some kind of mass incident at Birchwood Place — multiple people down, some not moving. We need everything, Main Boulevard entrance.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | medical    | Spring Meadow Estates          | sev 5 | ambulance_3 ETA 4 min | opened step 6\nEVT-0004 | accident   | Spring Meadow Estates          | sev 3 | ambulance_4 ETA 4 min | opened step 7\nEVT-0005 | medical    | Birchwood Place                | sev 3 | HELD → ambulance_3 | opened step 8\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Birchwood Place [1 min], Central Plaza [2 min], Spring Meadow Estates [5 min], Southbound Overpass [4 min], Engine House No. 1 [9 min]\nEngine House No. 1 (fire_station) → St. Mary's Medical Center [9 min], Southbound Overpass [6 min], Metro Police HQ [8 min], Birchwood Place [9 min]\nMetro Police HQ (police_station) → Engine House No. 1 [8 min], Westway Intersection [4 min], Aspen Ridge [4 min]\nSpring Meadow Estates (residential) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Birchwood Place [4 min], Central Plaza [5 min]\nAspen Ridge (residential) → Metro Police HQ [4 min], Westway Intersection [4 min], Central Plaza [8 min], Birchwood Place [9 min]\nBirchwood Place (residential) → St. Mary's Medical Center [1 min], Spring Meadow Estates [4 min], Aspen Ridge [9 min], Central Plaza [2 min], Engine House No. 1 [9 min], Southbound Overpass [6 min]\nCentral Plaza (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [5 min], Aspen Ridge [8 min], Birchwood Place [2 min], Southbound Overpass [5 min], Westway Intersection [6 min]\nWestway Intersection (road_junction) → Metro Police HQ [4 min], Aspen Ridge [4 min], Central Plaza [6 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Birchwood Place [6 min]\n\n=== DISPATCHER NOTES ===\nStep 6: CALL-0006 → ambulance ambulance_3\nStep 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_4)\nStep 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 3, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0005\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0010] ===\nHello, my neighbor fell and hurt her ankle at 483 Third Lane. She's conscious and talking but can't walk.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | medical    | Spring Meadow Estates          | sev 5 | ambulance_3 ETA 4 min | opened step 6\nEVT-0004 | accident   | Spring Meadow Estates          | sev 3 | ambulance_4 ETA 4 min | opened step 7\nEVT-0005 | medical    | Birchwood Place                | sev 3 | HELD → ambulance_3 | opened step 8\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0003\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Birchwood Place [1 min], Central Plaza [2 min], Spring Meadow Estates [5 min], Southbound Overpass [4 min], Engine House No. 1 [9 min]\nEngine House No. 1 (fire_station) → St. Mary's Medical Center [9 min], Southbound Overpass [6 min], Metro Police HQ [8 min], Birchwood Place [9 min]\nMetro Police HQ (police_station) → Engine House No. 1 [8 min], Westway Intersection [4 min], Aspen Ridge [4 min]\nSpring Meadow Estates (residential) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Birchwood Place [4 min], Central Plaza [5 min]\nAspen Ridge (residential) → Metro Police HQ [4 min], Westway Intersection [4 min], Central Plaza [8 min], Birchwood Place [9 min]\nBirchwood Place (residential) → St. Mary's Medical Center [1 min], Spring Meadow Estates [4 min], Aspen Ridge [9 min], Central Plaza [2 min], Engine House No. 1 [9 min], Southbound Overpass [6 min]\nCentral Plaza (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [5 min], Aspen Ridge [8 min], Birchwood Place [2 min], Southbound Overpass [5 min], Westway Intersection [6 min]\nWestway Intersection (road_junction) → Metro Police HQ [4 min], Aspen Ridge [4 min], Central Plaza [6 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Birchwood Place [6 min]\n\n=== DISPATCHER NOTES ===\nStep 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_4)\nStep 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)\nStep 9: CALL-0009 → Duplicate of EVT-0005\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 5, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0003\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0011] ===\nThere's a massive fire — the whole block near Birchwood Place is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!\n\n=== ACTIVE EVENTS ===\nEVT-0003 | medical    | Spring Meadow Estates          | sev 5 | ambulance_3 ETA 4 min | opened step 6\nEVT-0004 | accident   | Spring Meadow Estates          | sev 3 | ambulance_4 ETA 4 min | opened step 7\nEVT-0005 | medical    | Birchwood Place                | sev 3 | HELD → ambulance_3 | opened step 8\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0003\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Birchwood Place [1 min], Central Plaza [2 min], Spring Meadow Estates [5 min], Southbound Overpass [4 min], Engine House No. 1 [9 min]\nEngine House No. 1 (fire_station) → St. Mary's Medical Center [9 min], Southbound Overpass [6 min], Metro Police HQ [8 min], Birchwood Place [9 min]\nMetro Police HQ (police_station) → Engine House No. 1 [8 min], Westway Intersection [4 min], Aspen Ridge [4 min]\nSpring Meadow Estates (residential) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Birchwood Place [4 min], Central Plaza [5 min]\nAspen Ridge (residential) → Metro Police HQ [4 min], Westway Intersection [4 min], Central Plaza [8 min], Birchwood Place [9 min]\nBirchwood Place (residential) → St. Mary's Medical Center [1 min], Spring Meadow Estates [4 min], Aspen Ridge [9 min], Central Plaza [2 min], Engine House No. 1 [9 min], Southbound Overpass [6 min]\nCentral Plaza (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [5 min], Aspen Ridge [8 min], Birchwood Place [2 min], Southbound Overpass [5 min], Westway Intersection [6 min]\nWestway Intersection (road_junction) → Metro Police HQ [4 min], Aspen Ridge [4 min], Central Plaza [6 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Birchwood Place [6 min]\n\n=== DISPATCHER NOTES ===\nStep 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)\nStep 9: CALL-0009 → Duplicate of EVT-0005\nStep 10: CALL-0010 → Duplicate of EVT-0003\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0012] ===\nThere's a break-in happening right now at 325 Main Boulevard. I can see someone climbing through a window from across the street.\n\n=== ACTIVE EVENTS ===\nEVT-0004 | accident   | Spring Meadow Estates          | sev 3 | ambulance_4 ETA 4 min | opened step 7\nEVT-0005 | medical    | Birchwood Place                | sev 3 | HELD → ambulance_3 | opened step 8\nEVT-0006 | fire       | Birchwood Place                | sev 4 | fire_5 ETA 9 min | opened step 11\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Spring Meadow Estates          | RETURNING → EVT-0003\nambulance_4     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0004\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Birchwood Place [1 min], Central Plaza [2 min], Spring Meadow Estates [5 min], Southbound Overpass [4 min], Engine House No. 1 [9 min]\nEngine House No. 1 (fire_station) → St. Mary's Medical Center [9 min], Southbound Overpass [6 min], Metro Police HQ [8 min], Birchwood Place [9 min]\nMetro Police HQ (police_station) → Engine House No. 1 [8 min], Westway Intersection [4 min], Aspen Ridge [4 min]\nSpring Meadow Estates (residential) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Birchwood Place [4 min], Central Plaza [5 min]\nAspen Ridge (residential) → Metro Police HQ [4 min], Westway Intersection [4 min], Central Plaza [8 min], Birchwood Place [9 min]\nBirchwood Place (residential) → St. Mary's Medical Center [1 min], Spring Meadow Estates [4 min], Aspen Ridge [9 min], Central Plaza [2 min], Engine House No. 1 [9 min], Southbound Overpass [6 min]\nCentral Plaza (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [5 min], Aspen Ridge [8 min], Birchwood Place [2 min], Southbound Overpass [5 min], Westway Intersection [6 min]\nWestway Intersection (road_junction) → Metro Police HQ [4 min], Aspen Ridge [4 min], Central Plaza [6 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Birchwood Place [6 min]\n\n=== DISPATCHER NOTES ===\nStep 9: CALL-0009 → Duplicate of EVT-0005\nStep 10: CALL-0010 → Duplicate of EVT-0003\nStep 11: CALL-0011 → fire fire_5\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_0\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0013] ===\nI'd like to report a shoplifter at Birchwood Place on Main Boulevard. They already left but I got a good look.\n\n=== ACTIVE EVENTS ===\nEVT-0004 | accident   | Spring Meadow Estates          | sev 3 | ambulance_4 ETA 4 min | opened step 7\nEVT-0005 | medical    | Birchwood Place                | sev 3 | HELD → ambulance_3 | opened step 8\nEVT-0006 | fire       | Birchwood Place                | sev 4 | fire_5 ETA 9 min | opened step 11\nEVT-0007 | crime      | Birchwood Place                | sev 2 | police_0 ETA 11 min | opened step 12\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0007\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Spring Meadow Estates          | RETURNING → EVT-0003\nambulance_4     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0004\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Birchwood Place [1 min], Central Plaza [2 min], Spring Meadow Estates [5 min], Southbound Overpass [4 min], Engine House No. 1 [9 min]\nEngine House No. 1 (fire_station) → St. Mary's Medical Center [9 min], Southbound Overpass [6 min], Metro Police HQ [8 min], Birchwood Place [9 min]\nMetro Police HQ (police_station) → Engine House No. 1 [8 min], Westway Intersection [4 min], Aspen Ridge [4 min]\nSpring Meadow Estates (residential) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Birchwood Place [4 min], Central Plaza [5 min]\nAspen Ridge (residential) → Metro Police HQ [4 min], Westway Intersection [4 min], Central Plaza [8 min], Birchwood Place [9 min]\nBirchwood Place (residential) → St. Mary's Medical Center [1 min], Spring Meadow Estates [4 min], Aspen Ridge [9 min], Central Plaza [2 min], Engine House No. 1 [9 min], Southbound Overpass [6 min]\nCentral Plaza (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [5 min], Aspen Ridge [8 min], Birchwood Place [2 min], Southbound Overpass [5 min], Westway Intersection [6 min]\nWestway Intersection (road_junction) → Metro Police HQ [4 min], Aspen Ridge [4 min], Central Plaza [6 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Birchwood Place [6 min]\n\n=== DISPATCHER NOTES ===\nStep 10: CALL-0010 → Duplicate of EVT-0003\nStep 11: CALL-0011 → fire fire_5\nStep 12: CALL-0012 → police police_0\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 2, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0007\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0014] ===\nThere's a man having chest pains at 103 Main Boulevard. He's sweating a lot and says his arm feels numb.\n\n=== ACTIVE EVENTS ===\nEVT-0005 | medical    | Birchwood Place                | sev 3 | ambulance_3 ETA 1 min | opened step 8\nEVT-0006 | fire       | Birchwood Place                | sev 4 | fire_5 ETA 9 min | opened step 11\nEVT-0007 | crime      | Birchwood Place                | sev 2 | police_0 ETA 11 min | opened step 12\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0007\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005\nambulance_4     | ambulance  | Spring Meadow Estates          | RETURNING → EVT-0004\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Birchwood Place [1 min], Central Plaza [2 min], Spring Meadow Estates [5 min], Southbound Overpass [4 min], Engine House No. 1 [9 min]\nEngine House No. 1 (fire_station) → St. Mary's Medical Center [9 min], Southbound Overpass [6 min], Metro Police HQ [8 min], Birchwood Place [9 min]\nMetro Police HQ (police_station) → Engine House No. 1 [8 min], Westway Intersection [4 min], Aspen Ridge [4 min]\nSpring Meadow Estates (residential) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Birchwood Place [4 min], Central Plaza [5 min]\nAspen Ridge (residential) → Metro Police HQ [4 min], Westway Intersection [4 min], Central Plaza [8 min], Birchwood Place [9 min]\nBirchwood Place (residential) → St. Mary's Medical Center [1 min], Spring Meadow Estates [4 min], Aspen Ridge [9 min], Central Plaza [2 min], Engine House No. 1 [9 min], Southbound Overpass [6 min]\nCentral Plaza (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [5 min], Aspen Ridge [8 min], Birchwood Place [2 min], Southbound Overpass [5 min], Westway Intersection [6 min]\nWestway Intersection (road_junction) → Metro Police HQ [4 min], Aspen Ridge [4 min], Central Plaza [6 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Birchwood Place [6 min]\n\n=== DISPATCHER NOTES ===\nStep 11: CALL-0011 → fire fire_5\nStep 12: CALL-0012 → police police_0\nStep 13: CALL-0013 → Duplicate of EVT-0007\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"ambulance_3\", \"from_event_id\": \"EVT-0005\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0015] ===\nHi, I think I see some smoke coming from behind Spring Meadow Estates. It might be nothing but thought I should call.\n\n=== ACTIVE EVENTS ===\nEVT-0005 | medical    | Birchwood Place                | sev 3 | HELD → ambulance_3 | opened step 8\nEVT-0006 | fire       | Birchwood Place                | sev 4 | fire_5 ETA 9 min | opened step 11\nEVT-0007 | crime      | Birchwood Place                | sev 2 | police_0 ETA 11 min | opened step 12\nEVT-0008 | medical    | Birchwood Place                | sev 5 | ambulance_3 ETA 1 min | opened step 14\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0007\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | Birchwood Place                | ON_SCENE → EVT-0008\nambulance_4     | ambulance  | Spring Meadow Estates          | RETURNING → EVT-0004\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Birchwood Place [1 min], Central Plaza [2 min], Spring Meadow Estates [5 min], Southbound Overpass [4 min], Engine House No. 1 [9 min]\nEngine House No. 1 (fire_station) → St. Mary's Medical Center [9 min], Southbound Overpass [6 min], Metro Police HQ [8 min], Birchwood Place [9 min]\nMetro Police HQ (police_station) → Engine House No. 1 [8 min], Westway Intersection [4 min], Aspen Ridge [4 min]\nSpring Meadow Estates (residential) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Birchwood Place [4 min], Central Plaza [5 min]\nAspen Ridge (residential) → Metro Police HQ [4 min], Westway Intersection [4 min], Central Plaza [8 min], Birchwood Place [9 min]\nBirchwood Place (residential) → St. Mary's Medical Center [1 min], Spring Meadow Estates [4 min], Aspen Ridge [9 min], Central Plaza [2 min], Engine House No. 1 [9 min], Southbound Overpass [6 min]\nCentral Plaza (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [5 min], Aspen Ridge [8 min], Birchwood Place [2 min], Southbound Overpass [5 min], Westway Intersection [6 min]\nWestway Intersection (road_junction) → Metro Police HQ [4 min], Aspen Ridge [4 min], Central Plaza [6 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Birchwood Place [6 min]\n\n=== DISPATCHER NOTES ===\nStep 12: CALL-0012 → police police_0\nStep 13: CALL-0013 → Duplicate of EVT-0007\nStep 14: CALL-0014 → ambulance ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_6\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0001] ===\nCar accident at Spring Drive and Elm Drive. One driver looks hurt, holding their neck. Other car's smoking.\n\n=== ACTIVE EVENTS ===\n(none)\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]\nEngine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]\nMetro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]\nLakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]\nPinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]\nSunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]\nCedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]\nOakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]\nDowntown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]\nCentral Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]\nNorthside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]\n\n=== DISPATCHER NOTES ===\n(first call)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0002] ===\nSomeone's not breathing at Downtown Mall! A bystander is doing CPR. Please send an ambulance to Pine Avenue immediately!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Cedar Park Village             | sev 2 | ambulance_3 ETA 17 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]\nEngine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]\nMetro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]\nLakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]\nPinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]\nSunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]\nCedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]\nOakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]\nDowntown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]\nCentral Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]\nNorthside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_3\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0003] ===\nMy husband just collapsed and he won't wake up! He's breathing weird. We're at 321 Elm Drive, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Cedar Park Village             | sev 2 | ambulance_3 ETA 17 min | opened step 1\nEVT-0002 | medical    | Downtown Mall                  | sev 1 | ambulance_4 ETA 8 min | opened step 2\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]\nEngine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]\nMetro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]\nLakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]\nPinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]\nSunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]\nCedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]\nOakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]\nDowntown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]\nCentral Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]\nNorthside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_3\nStep 2: CALL-0002 → ambulance ambulance_4\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0004] ===\nMulti-car pileup on Spring Drive near Cedar Park Village! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Cedar Park Village             | sev 2 | ambulance_3 ETA 17 min | opened step 1\nEVT-0002 | medical    | Downtown Mall                  | sev 1 | ambulance_4 ETA 8 min | opened step 2\nEVT-0003 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_4 | opened step 3\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]\nEngine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]\nMetro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]\nLakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]\nPinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]\nSunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]\nCedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]\nOakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]\nDowntown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]\nCentral Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]\nNorthside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_3\nStep 2: CALL-0002 → ambulance ambulance_4\nStep 3: CALL-0003 → HOLD (ambulance, waiting for ambulance_4)\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 2, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0001\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0005] ===\nSomeone fainted at Downtown Mall. They're breathing okay now but look really pale. We're on Pine Avenue.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Cedar Park Village             | sev 2 | ambulance_3 ETA 17 min | opened step 1\nEVT-0002 | medical    | Downtown Mall                  | sev 1 | ambulance_4 ETA 8 min | opened step 2\nEVT-0003 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_4 | opened step 3\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]\nEngine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]\nMetro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]\nLakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]\nPinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]\nSunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]\nCedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]\nOakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]\nDowntown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]\nCentral Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]\nNorthside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]\n\n=== DISPATCHER NOTES ===\nStep 2: CALL-0002 → ambulance ambulance_4\nStep 3: CALL-0003 → HOLD (ambulance, waiting for ambulance_4)\nStep 4: CALL-0004 → Duplicate of EVT-0001\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"ambulance_4\", \"from_event_id\": \"EVT-0002\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0006] ===\nYeah there's a small fire in a dumpster near Lakeview Residences on Elm Drive. It's not spreading but it's pretty smoky.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Cedar Park Village             | sev 2 | ambulance_3 ETA 17 min | opened step 1\nEVT-0002 | medical    | Downtown Mall                  | sev 1 | UNASSIGNED | opened step 2\nEVT-0003 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_4 | opened step 3\nEVT-0004 | medical    | Downtown Mall                  | sev 4 | ambulance_4 ETA 8 min | opened step 5\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]\nEngine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]\nMetro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]\nLakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]\nPinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]\nSunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]\nCedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]\nOakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]\nDowntown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]\nCentral Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]\nNorthside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]\n\n=== DISPATCHER NOTES ===\nStep 3: CALL-0003 → HOLD (ambulance, waiting for ambulance_4)\nStep 4: CALL-0004 → Duplicate of EVT-0001\nStep 5: CALL-0005 → ambulance ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0007] ===\nA cyclist got hit by a car near Sunset Villas. They're on the ground, conscious but bleeding from the head.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Cedar Park Village             | sev 2 | ambulance_3 ETA 17 min | opened step 1\nEVT-0003 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_4 | opened step 3\nEVT-0004 | medical    | Downtown Mall                  | sev 4 | ambulance_4 ETA 8 min | opened step 5\nEVT-0005 | fire       | Lakeview Residences            | sev 2 | fire_5 ETA 12 min | opened step 6\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]\nEngine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]\nMetro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]\nLakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]\nPinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]\nSunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]\nCedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]\nOakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]\nDowntown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]\nCentral Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]\nNorthside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]\n\n=== DISPATCHER NOTES ===\nStep 4: CALL-0004 → Duplicate of EVT-0001\nStep 5: CALL-0005 → ambulance ?\nStep 6: CALL-0006 → fire fire_5\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"ambulance_3\", \"from_event_id\": \"EVT-0001\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0008] ===\nThere's been some kind of mass incident at Lakeview Residences — multiple people down, some not moving. We need everything, Elm Drive entrance.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_4 | opened step 3\nEVT-0004 | medical    | Downtown Mall                  | sev 4 | ambulance_4 ETA 8 min | opened step 5\nEVT-0005 | fire       | Lakeview Residences            | sev 2 | fire_5 ETA 12 min | opened step 6\nEVT-0006 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 15 min | opened step 7\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]\nEngine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]\nMetro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]\nLakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]\nPinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]\nSunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]\nCedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]\nOakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]\nDowntown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]\nCentral Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]\nNorthside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]\n\n=== DISPATCHER NOTES ===\nStep 5: CALL-0005 → ambulance ?\nStep 6: CALL-0006 → fire fire_5\nStep 7: CALL-0007 → ambulance ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 1, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0003\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0009] ===\nI think I heard gunshots near 692 Elm Drive! People are running. I'm hiding inside Lakeview Residences, please send help!\n\n=== ACTIVE EVENTS ===\nEVT-0003 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_4 | opened step 3\nEVT-0004 | medical    | Downtown Mall                  | sev 4 | ambulance_4 ETA 8 min | opened step 5\nEVT-0005 | fire       | Lakeview Residences            | sev 2 | fire_5 ETA 12 min | opened step 6\nEVT-0006 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 15 min | opened step 7\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]\nEngine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]\nMetro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]\nLakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]\nPinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]\nSunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]\nCedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]\nOakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]\nDowntown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]\nCentral Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]\nNorthside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]\n\n=== DISPATCHER NOTES ===\nStep 6: CALL-0006 → fire fire_5\nStep 7: CALL-0007 → ambulance ?\nStep 8: CALL-0008 → Duplicate of EVT-0003\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_0\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0010] ===\nThere's a fire at 610 Pine Avenue! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_4 | opened step 3\nEVT-0004 | medical    | Downtown Mall                  | sev 4 | ambulance_4 ETA 8 min | opened step 5\nEVT-0005 | fire       | Lakeview Residences            | sev 2 | fire_5 ETA 12 min | opened step 6\nEVT-0006 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 15 min | opened step 7\nEVT-0007 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 2 min | opened step 9\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0007\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]\nEngine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]\nMetro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]\nLakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]\nPinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]\nSunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]\nCedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]\nOakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]\nDowntown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]\nCentral Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]\nNorthside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]\n\n=== DISPATCHER NOTES ===\nStep 7: CALL-0007 → ambulance ?\nStep 8: CALL-0008 → Duplicate of EVT-0003\nStep 9: CALL-0009 → police police_0\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_6\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0011] ===\nHello, my neighbor fell and hurt her ankle at 725 Main Drive. She's conscious and talking but can't walk.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_4 | opened step 3\nEVT-0004 | medical    | Downtown Mall                  | sev 4 | ambulance_4 ETA 8 min | opened step 5\nEVT-0005 | fire       | Lakeview Residences            | sev 2 | fire_5 ETA 12 min | opened step 6\nEVT-0006 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 15 min | opened step 7\nEVT-0007 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 2 min | opened step 9\nEVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_6 ETA 14 min | opened step 10\n\n=== UNIT STATUS ===\npolice_0        | police     | Lakeview Residences            | ON_SCENE → EVT-0007\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]\nEngine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]\nMetro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]\nLakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]\nPinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]\nSunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]\nCedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]\nOakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]\nDowntown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]\nCentral Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]\nNorthside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]\n\n=== DISPATCHER NOTES ===\nStep 8: CALL-0008 → Duplicate of EVT-0003\nStep 9: CALL-0009 → police police_0\nStep 10: CALL-0010 → fire fire_6\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0012] ===\nThere's a break-in happening right now at 648 Main Drive. I can see someone climbing through a window from across the street.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_4 | opened step 3\nEVT-0004 | medical    | Downtown Mall                  | sev 4 | ambulance_4 ETA 8 min | opened step 5\nEVT-0005 | fire       | Lakeview Residences            | sev 2 | fire_5 ETA 12 min | opened step 6\nEVT-0006 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 15 min | opened step 7\nEVT-0007 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 2 min | opened step 9\nEVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_6 ETA 14 min | opened step 10\nEVT-0009 | medical    | Oakwood Apartments             | sev 3 | HELD → ambulance_4 | opened step 11\n\n=== UNIT STATUS ===\npolice_0        | police     | Lakeview Residences            | ON_SCENE → EVT-0007\npolice_1        | police     | Metro Police HQ                | FREE\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]\nEngine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]\nMetro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]\nLakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]\nPinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]\nSunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]\nCedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]\nOakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]\nDowntown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]\nCentral Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]\nNorthside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]\n\n=== DISPATCHER NOTES ===\nStep 9: CALL-0009 → police police_0\nStep 10: CALL-0010 → fire fire_6\nStep 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_4)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_1\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0013] ===\nHi, I think I see some smoke coming from behind Downtown Mall. It might be nothing but thought I should call.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_4 | opened step 3\nEVT-0004 | medical    | Downtown Mall                  | sev 4 | ambulance_4 ETA 8 min | opened step 5\nEVT-0005 | fire       | Lakeview Residences            | sev 2 | fire_5 ETA 12 min | opened step 6\nEVT-0006 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 15 min | opened step 7\nEVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_6 ETA 14 min | opened step 10\nEVT-0009 | medical    | Oakwood Apartments             | sev 3 | HELD → ambulance_4 | opened step 11\nEVT-0010 | crime      | Central Plaza                  | sev 4 | police_1 ETA 9 min | opened step 12\n\n=== UNIT STATUS ===\npolice_0        | police     | Lakeview Residences            | RETURNING → EVT-0007\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0010\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nambulance_4     | ambulance  | Downtown Mall                  | ON_SCENE → EVT-0004\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]\nEngine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]\nMetro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]\nLakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]\nPinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]\nSunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]\nCedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]\nOakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]\nDowntown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]\nCentral Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]\nNorthside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]\n\n=== DISPATCHER NOTES ===\nStep 10: CALL-0010 → fire fire_6\nStep 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_4)\nStep 12: CALL-0012 → police police_1\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 3, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0008\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0014] ===\nMy husband just collapsed and he won't wake up! He's breathing weird. We're at 316 Main Drive, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0003 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_4 | opened step 3\nEVT-0004 | medical    | Downtown Mall                  | sev 4 | ambulance_4 ETA 8 min | opened step 5\nEVT-0005 | fire       | Lakeview Residences            | sev 2 | fire_5 ETA 12 min | opened step 6\nEVT-0006 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 15 min | opened step 7\nEVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_6 ETA 14 min | opened step 10\nEVT-0009 | medical    | Oakwood Apartments             | sev 3 | HELD → ambulance_4 | opened step 11\nEVT-0010 | crime      | Central Plaza                  | sev 4 | police_1 ETA 9 min | opened step 12\n\n=== UNIT STATUS ===\npolice_0        | police     | Lakeview Residences            | RETURNING → EVT-0007\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0010\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nambulance_4     | ambulance  | Downtown Mall                  | ON_SCENE → EVT-0004\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]\nEngine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]\nMetro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]\nLakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]\nPinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]\nSunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]\nCedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]\nOakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]\nDowntown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]\nCentral Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]\nNorthside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]\n\n=== DISPATCHER NOTES ===\nStep 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_4)\nStep 12: CALL-0012 → police police_1\nStep 13: CALL-0013 → Duplicate of EVT-0008\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0015] ===\nHi, I think I see some smoke coming from behind Pinecrest Homes. It might be nothing but thought I should call.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_4 | opened step 3\nEVT-0005 | fire       | Lakeview Residences            | sev 2 | fire_5 ETA 12 min | opened step 6\nEVT-0006 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 15 min | opened step 7\nEVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_6 ETA 14 min | opened step 10\nEVT-0009 | medical    | Oakwood Apartments             | sev 3 | HELD → ambulance_4 | opened step 11\nEVT-0010 | crime      | Central Plaza                  | sev 4 | police_1 ETA 9 min | opened step 12\nEVT-0011 | medical    | Oakwood Apartments             | sev 2 | HELD → ambulance_4 | opened step 14\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0010\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nambulance_4     | ambulance  | Downtown Mall                  | RETURNING → EVT-0004\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]\nEngine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]\nMetro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]\nLakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]\nPinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]\nSunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]\nCedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]\nOakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]\nDowntown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]\nCentral Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]\nNorthside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]\n\n=== DISPATCHER NOTES ===\nStep 12: CALL-0012 → police police_1\nStep 13: CALL-0013 → Duplicate of EVT-0008\nStep 14: CALL-0014 → HOLD (ambulance, waiting for ambulance_4)\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0016] ===\nHi, I think I see some smoke coming from behind Downtown Mall. It might be nothing but thought I should call.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_4 | opened step 3\nEVT-0005 | fire       | Lakeview Residences            | sev 2 | fire_5 ETA 12 min | opened step 6\nEVT-0006 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 15 min | opened step 7\nEVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_6 ETA 14 min | opened step 10\nEVT-0009 | medical    | Oakwood Apartments             | sev 3 | HELD → ambulance_4 | opened step 11\nEVT-0010 | crime      | Central Plaza                  | sev 4 | police_1 ETA 9 min | opened step 12\nEVT-0011 | medical    | Oakwood Apartments             | sev 2 | HELD → ambulance_4 | opened step 14\nEVT-0012 | fire       | Pinecrest Homes                | sev 2 | HELD → fire_5 | opened step 15\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0010\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nambulance_4     | ambulance  | Downtown Mall                  | RETURNING → EVT-0004\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]\nEngine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]\nMetro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]\nLakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]\nPinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]\nSunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]\nCedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]\nOakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]\nDowntown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]\nCentral Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]\nNorthside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]\n\n=== DISPATCHER NOTES ===\nStep 13: CALL-0013 → Duplicate of EVT-0008\nStep 14: CALL-0014 → HOLD (ambulance, waiting for ambulance_4)\nStep 15: CALL-0015 → HOLD (fire, waiting for fire_5)\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0017] ===\nSomeone's not breathing at Oakwood Apartments! A bystander is doing CPR. Please send an ambulance to Main Drive immediately!\n\n=== ACTIVE EVENTS ===\nEVT-0003 | medical    | Lakeview Residences            | sev 1 | ambulance_4 ETA 9 min | opened step 3\nEVT-0005 | fire       | Lakeview Residences            | sev 2 | fire_5 ETA 12 min | opened step 6\nEVT-0006 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 15 min | opened step 7\nEVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_6 ETA 14 min | opened step 10\nEVT-0009 | medical    | Oakwood Apartments             | sev 3 | HELD → ambulance_4 | opened step 11\nEVT-0010 | crime      | Central Plaza                  | sev 4 | police_1 ETA 9 min | opened step 12\nEVT-0011 | medical    | Oakwood Apartments             | sev 2 | HELD → ambulance_4 | opened step 14\nEVT-0012 | fire       | Pinecrest Homes                | sev 2 | HELD → fire_5 | opened step 15\nEVT-0013 | fire       | Downtown Mall                  | sev 3 | HELD → fire_5 | opened step 16\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0010\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]\nEngine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]\nMetro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]\nLakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]\nPinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]\nSunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]\nCedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]\nOakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]\nDowntown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]\nCentral Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]\nNorthside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]\n\n=== DISPATCHER NOTES ===\nStep 14: CALL-0014 → HOLD (ambulance, waiting for ambulance_4)\nStep 15: CALL-0015 → HOLD (fire, waiting for fire_5)\nStep 16: CALL-0016 → HOLD (fire, waiting for fire_5)\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 2, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0011\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0018] ===\nThere's a man having chest pains at 257 Main Drive. He's sweating a lot and says his arm feels numb.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | medical    | Lakeview Residences            | sev 1 | ambulance_4 ETA 9 min | opened step 3\nEVT-0005 | fire       | Lakeview Residences            | sev 2 | fire_5 ETA 12 min | opened step 6\nEVT-0006 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 15 min | opened step 7\nEVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_6 ETA 14 min | opened step 10\nEVT-0009 | medical    | Oakwood Apartments             | sev 3 | HELD → ambulance_4 | opened step 11\nEVT-0010 | crime      | Central Plaza                  | sev 4 | police_1 ETA 9 min | opened step 12\nEVT-0011 | medical    | Oakwood Apartments             | sev 2 | HELD → ambulance_4 | opened step 14\nEVT-0012 | fire       | Pinecrest Homes                | sev 2 | HELD → fire_5 | opened step 15\nEVT-0013 | fire       | Downtown Mall                  | sev 3 | HELD → fire_5 | opened step 16\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0010\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003\nfire_5          | fire       | Lakeview Residences            | ON_SCENE → EVT-0005\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]\nEngine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]\nMetro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]\nLakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]\nPinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]\nSunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]\nCedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]\nOakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]\nDowntown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]\nCentral Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]\nNorthside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]\n\n=== DISPATCHER NOTES ===\nStep 15: CALL-0015 → HOLD (fire, waiting for fire_5)\nStep 16: CALL-0016 → HOLD (fire, waiting for fire_5)\nStep 17: CALL-0017 → Duplicate of EVT-0011\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 3, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0009\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0019] ===\nFender bender on Main Drive near Central Plaza. No injuries but the cars are blocking the road.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | medical    | Lakeview Residences            | sev 1 | ambulance_4 ETA 9 min | opened step 3\nEVT-0005 | fire       | Lakeview Residences            | sev 2 | fire_5 ETA 12 min | opened step 6\nEVT-0006 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 15 min | opened step 7\nEVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_6 ETA 14 min | opened step 10\nEVT-0009 | medical    | Oakwood Apartments             | sev 3 | HELD → ambulance_4 | opened step 11\nEVT-0010 | crime      | Central Plaza                  | sev 4 | police_1 ETA 9 min | opened step 12\nEVT-0011 | medical    | Oakwood Apartments             | sev 2 | HELD → ambulance_4 | opened step 14\nEVT-0012 | fire       | Pinecrest Homes                | sev 2 | HELD → fire_5 | opened step 15\nEVT-0013 | fire       | Downtown Mall                  | sev 3 | HELD → fire_5 | opened step 16\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0010\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003\nfire_5          | fire       | Lakeview Residences            | ON_SCENE → EVT-0005\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]\nEngine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]\nMetro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]\nLakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]\nPinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]\nSunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]\nCedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]\nOakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]\nDowntown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]\nCentral Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]\nNorthside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]\n\n=== DISPATCHER NOTES ===\nStep 16: CALL-0016 → HOLD (fire, waiting for fire_5)\nStep 17: CALL-0017 → Duplicate of EVT-0011\nStep 18: CALL-0018 → Duplicate of EVT-0009\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"ambulance_4\", \"from_event_id\": \"EVT-0003\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0020] ===\nThere's been some kind of mass incident at Oakwood Apartments — multiple people down, some not moving. We need everything, Main Drive entrance.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_4 | opened step 3\nEVT-0006 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 15 min | opened step 7\nEVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_6 ETA 14 min | opened step 10\nEVT-0009 | medical    | Oakwood Apartments             | sev 3 | HELD → ambulance_4 | opened step 11\nEVT-0010 | crime      | Central Plaza                  | sev 4 | police_1 ETA 9 min | opened step 12\nEVT-0011 | medical    | Oakwood Apartments             | sev 2 | HELD → ambulance_4 | opened step 14\nEVT-0012 | fire       | Pinecrest Homes                | sev 2 | HELD → fire_5 | opened step 15\nEVT-0013 | fire       | Downtown Mall                  | sev 3 | HELD → fire_5 | opened step 16\nEVT-0014 | accident   | Central Plaza                  | sev 4 | ambulance_4 ETA 16 min | opened step 19\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0010\npolice_2        | police     | Metro Police HQ                | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0014\nfire_5          | fire       | Lakeview Residences            | RETURNING → EVT-0005\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]\nEngine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]\nMetro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]\nLakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]\nPinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]\nSunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]\nCedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]\nOakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]\nDowntown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]\nCentral Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]\nEastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]\nNorthside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]\n\n=== DISPATCHER NOTES ===\nStep 17: CALL-0017 → Duplicate of EVT-0011\nStep 18: CALL-0018 → Duplicate of EVT-0009\nStep 19: CALL-0019 → ambulance ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 2, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0011\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0001] ===\nThere's a fire at 999 Elm Road! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.\n\n=== ACTIVE EVENTS ===\n(none)\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | FREE\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Westside Fire Department       | FREE\nfire_6          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Westside Fire Department [1 min], Eastgate Roundabout [5 min], Southbound Overpass [8 min], Downtown Precinct [8 min], Downtown Mall [12 min]\nWestside Fire Department (fire_station) → St. Mary's Medical Center [1 min], Eastgate Roundabout [6 min], Southbound Overpass [5 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [8 min], Aspen Ridge [2 min], Eastgate Roundabout [5 min], Pinecrest Homes [6 min], Oakwood Apartments [8 min], Downtown Mall [8 min], Southbound Overpass [6 min]\nPinecrest Homes (residential) → Downtown Precinct [6 min], Aspen Ridge [5 min], Southbound Overpass [8 min], Eastgate Roundabout [9 min]\nAspen Ridge (residential) → Downtown Precinct [2 min], Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Oakwood Apartments [8 min], Southbound Overpass [5 min]\nOakwood Apartments (residential) → Downtown Mall [2 min], Downtown Precinct [8 min], Aspen Ridge [8 min]\nDowntown Mall (commercial) → St. Mary's Medical Center [12 min], Oakwood Apartments [2 min], Downtown Precinct [8 min], Eastgate Roundabout [10 min]\nEastgate Roundabout (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [6 min], Downtown Precinct [5 min], Pinecrest Homes [9 min], Aspen Ridge [5 min], Downtown Mall [10 min], Southbound Overpass [4 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [8 min], Westside Fire Department [5 min], Pinecrest Homes [8 min], Eastgate Roundabout [4 min], Aspen Ridge [5 min], Downtown Precinct [6 min]\n\n=== DISPATCHER NOTES ===\n(first call)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0002] ===\nCar accident at Main Street and Hill Road. One driver looks hurt, holding their neck. Other car's smoking.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Downtown Mall                  | sev 1 | fire_5 ETA 13 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | FREE\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001\nfire_6          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Westside Fire Department [1 min], Eastgate Roundabout [5 min], Southbound Overpass [8 min], Downtown Precinct [8 min], Downtown Mall [12 min]\nWestside Fire Department (fire_station) → St. Mary's Medical Center [1 min], Eastgate Roundabout [6 min], Southbound Overpass [5 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [8 min], Aspen Ridge [2 min], Eastgate Roundabout [5 min], Pinecrest Homes [6 min], Oakwood Apartments [8 min], Downtown Mall [8 min], Southbound Overpass [6 min]\nPinecrest Homes (residential) → Downtown Precinct [6 min], Aspen Ridge [5 min], Southbound Overpass [8 min], Eastgate Roundabout [9 min]\nAspen Ridge (residential) → Downtown Precinct [2 min], Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Oakwood Apartments [8 min], Southbound Overpass [5 min]\nOakwood Apartments (residential) → Downtown Mall [2 min], Downtown Precinct [8 min], Aspen Ridge [8 min]\nDowntown Mall (commercial) → St. Mary's Medical Center [12 min], Oakwood Apartments [2 min], Downtown Precinct [8 min], Eastgate Roundabout [10 min]\nEastgate Roundabout (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [6 min], Downtown Precinct [5 min], Pinecrest Homes [9 min], Aspen Ridge [5 min], Downtown Mall [10 min], Southbound Overpass [4 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [8 min], Westside Fire Department [5 min], Pinecrest Homes [8 min], Eastgate Roundabout [4 min], Aspen Ridge [5 min], Downtown Precinct [6 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → fire fire_5\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0003] ===\nThere's a fire at 502 Main Street! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Downtown Mall                  | sev 1 | fire_5 ETA 13 min | opened step 1\nEVT-0002 | accident   | Oakwood Apartments             | sev 5 | ambulance_2 ETA 15 min | opened step 2\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | FREE\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001\nfire_6          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Westside Fire Department [1 min], Eastgate Roundabout [5 min], Southbound Overpass [8 min], Downtown Precinct [8 min], Downtown Mall [12 min]\nWestside Fire Department (fire_station) → St. Mary's Medical Center [1 min], Eastgate Roundabout [6 min], Southbound Overpass [5 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [8 min], Aspen Ridge [2 min], Eastgate Roundabout [5 min], Pinecrest Homes [6 min], Oakwood Apartments [8 min], Downtown Mall [8 min], Southbound Overpass [6 min]\nPinecrest Homes (residential) → Downtown Precinct [6 min], Aspen Ridge [5 min], Southbound Overpass [8 min], Eastgate Roundabout [9 min]\nAspen Ridge (residential) → Downtown Precinct [2 min], Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Oakwood Apartments [8 min], Southbound Overpass [5 min]\nOakwood Apartments (residential) → Downtown Mall [2 min], Downtown Precinct [8 min], Aspen Ridge [8 min]\nDowntown Mall (commercial) → St. Mary's Medical Center [12 min], Oakwood Apartments [2 min], Downtown Precinct [8 min], Eastgate Roundabout [10 min]\nEastgate Roundabout (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [6 min], Downtown Precinct [5 min], Pinecrest Homes [9 min], Aspen Ridge [5 min], Downtown Mall [10 min], Southbound Overpass [4 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [8 min], Westside Fire Department [5 min], Pinecrest Homes [8 min], Eastgate Roundabout [4 min], Aspen Ridge [5 min], Downtown Precinct [6 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → fire fire_5\nStep 2: CALL-0002 → ambulance ambulance_2\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_6\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0004] ===\nPedestrian hit by a truck at Park Road near Pinecrest Homes. They're not moving. There's blood everywhere.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Downtown Mall                  | sev 1 | fire_5 ETA 13 min | opened step 1\nEVT-0002 | accident   | Oakwood Apartments             | sev 5 | ambulance_2 ETA 15 min | opened step 2\nEVT-0003 | fire       | Oakwood Apartments             | sev 5 | fire_6 ETA 16 min | opened step 3\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | FREE\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001\nfire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Westside Fire Department [1 min], Eastgate Roundabout [5 min], Southbound Overpass [8 min], Downtown Precinct [8 min], Downtown Mall [12 min]\nWestside Fire Department (fire_station) → St. Mary's Medical Center [1 min], Eastgate Roundabout [6 min], Southbound Overpass [5 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [8 min], Aspen Ridge [2 min], Eastgate Roundabout [5 min], Pinecrest Homes [6 min], Oakwood Apartments [8 min], Downtown Mall [8 min], Southbound Overpass [6 min]\nPinecrest Homes (residential) → Downtown Precinct [6 min], Aspen Ridge [5 min], Southbound Overpass [8 min], Eastgate Roundabout [9 min]\nAspen Ridge (residential) → Downtown Precinct [2 min], Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Oakwood Apartments [8 min], Southbound Overpass [5 min]\nOakwood Apartments (residential) → Downtown Mall [2 min], Downtown Precinct [8 min], Aspen Ridge [8 min]\nDowntown Mall (commercial) → St. Mary's Medical Center [12 min], Oakwood Apartments [2 min], Downtown Precinct [8 min], Eastgate Roundabout [10 min]\nEastgate Roundabout (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [6 min], Downtown Precinct [5 min], Pinecrest Homes [9 min], Aspen Ridge [5 min], Downtown Mall [10 min], Southbound Overpass [4 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [8 min], Westside Fire Department [5 min], Pinecrest Homes [8 min], Eastgate Roundabout [4 min], Aspen Ridge [5 min], Downtown Precinct [6 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → fire fire_5\nStep 2: CALL-0002 → ambulance ambulance_2\nStep 3: CALL-0003 → fire fire_6\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0005] ===\nCar accident at Third Road and Park Road. One driver looks hurt, holding their neck. Other car's smoking.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Downtown Mall                  | sev 1 | fire_5 ETA 13 min | opened step 1\nEVT-0002 | accident   | Oakwood Apartments             | sev 5 | ambulance_2 ETA 15 min | opened step 2\nEVT-0003 | fire       | Oakwood Apartments             | sev 5 | fire_6 ETA 16 min | opened step 3\nEVT-0004 | accident   | Pinecrest Homes                | sev 5 | ambulance_3 ETA 13 min | opened step 4\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | FREE\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001\nfire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Westside Fire Department [1 min], Eastgate Roundabout [5 min], Southbound Overpass [8 min], Downtown Precinct [8 min], Downtown Mall [12 min]\nWestside Fire Department (fire_station) → St. Mary's Medical Center [1 min], Eastgate Roundabout [6 min], Southbound Overpass [5 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [8 min], Aspen Ridge [2 min], Eastgate Roundabout [5 min], Pinecrest Homes [6 min], Oakwood Apartments [8 min], Downtown Mall [8 min], Southbound Overpass [6 min]\nPinecrest Homes (residential) → Downtown Precinct [6 min], Aspen Ridge [5 min], Southbound Overpass [8 min], Eastgate Roundabout [9 min]\nAspen Ridge (residential) → Downtown Precinct [2 min], Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Oakwood Apartments [8 min], Southbound Overpass [5 min]\nOakwood Apartments (residential) → Downtown Mall [2 min], Downtown Precinct [8 min], Aspen Ridge [8 min]\nDowntown Mall (commercial) → St. Mary's Medical Center [12 min], Oakwood Apartments [2 min], Downtown Precinct [8 min], Eastgate Roundabout [10 min]\nEastgate Roundabout (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [6 min], Downtown Precinct [5 min], Pinecrest Homes [9 min], Aspen Ridge [5 min], Downtown Mall [10 min], Southbound Overpass [4 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [8 min], Westside Fire Department [5 min], Pinecrest Homes [8 min], Eastgate Roundabout [4 min], Aspen Ridge [5 min], Downtown Precinct [6 min]\n\n=== DISPATCHER NOTES ===\nStep 2: CALL-0002 → ambulance ambulance_2\nStep 3: CALL-0003 → fire fire_6\nStep 4: CALL-0004 → ambulance ambulance_3\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0006] ===\nI'd like to report a shoplifter at Downtown Mall on Elm Road. They already left but I got a good look.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Downtown Mall                  | sev 1 | fire_5 ETA 13 min | opened step 1\nEVT-0002 | accident   | Oakwood Apartments             | sev 5 | ambulance_2 ETA 15 min | opened step 2\nEVT-0003 | fire       | Oakwood Apartments             | sev 5 | fire_6 ETA 16 min | opened step 3\nEVT-0004 | accident   | Pinecrest Homes                | sev 5 | ambulance_3 ETA 13 min | opened step 4\nEVT-0005 | accident   | Aspen Ridge                    | sev 5 | ambulance_4 ETA 9 min | opened step 5\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | FREE\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005\nfire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001\nfire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Westside Fire Department [1 min], Eastgate Roundabout [5 min], Southbound Overpass [8 min], Downtown Precinct [8 min], Downtown Mall [12 min]\nWestside Fire Department (fire_station) → St. Mary's Medical Center [1 min], Eastgate Roundabout [6 min], Southbound Overpass [5 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [8 min], Aspen Ridge [2 min], Eastgate Roundabout [5 min], Pinecrest Homes [6 min], Oakwood Apartments [8 min], Downtown Mall [8 min], Southbound Overpass [6 min]\nPinecrest Homes (residential) → Downtown Precinct [6 min], Aspen Ridge [5 min], Southbound Overpass [8 min], Eastgate Roundabout [9 min]\nAspen Ridge (residential) → Downtown Precinct [2 min], Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Oakwood Apartments [8 min], Southbound Overpass [5 min]\nOakwood Apartments (residential) → Downtown Mall [2 min], Downtown Precinct [8 min], Aspen Ridge [8 min]\nDowntown Mall (commercial) → St. Mary's Medical Center [12 min], Oakwood Apartments [2 min], Downtown Precinct [8 min], Eastgate Roundabout [10 min]\nEastgate Roundabout (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [6 min], Downtown Precinct [5 min], Pinecrest Homes [9 min], Aspen Ridge [5 min], Downtown Mall [10 min], Southbound Overpass [4 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [8 min], Westside Fire Department [5 min], Pinecrest Homes [8 min], Eastgate Roundabout [4 min], Aspen Ridge [5 min], Downtown Precinct [6 min]\n\n=== DISPATCHER NOTES ===\nStep 3: CALL-0003 → fire fire_6\nStep 4: CALL-0004 → ambulance ambulance_3\nStep 5: CALL-0005 → ambulance ambulance_4\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_0\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0007] ===\nThere's a fire at 517 Main Street! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Downtown Mall                  | sev 1 | fire_5 ETA 13 min | opened step 1\nEVT-0002 | accident   | Oakwood Apartments             | sev 5 | ambulance_2 ETA 15 min | opened step 2\nEVT-0003 | fire       | Oakwood Apartments             | sev 5 | fire_6 ETA 16 min | opened step 3\nEVT-0004 | accident   | Pinecrest Homes                | sev 5 | ambulance_3 ETA 13 min | opened step 4\nEVT-0005 | accident   | Aspen Ridge                    | sev 5 | ambulance_4 ETA 9 min | opened step 5\nEVT-0006 | crime      | Downtown Mall                  | sev 2 | police_0 ETA 8 min | opened step 6\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005\nfire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001\nfire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Westside Fire Department [1 min], Eastgate Roundabout [5 min], Southbound Overpass [8 min], Downtown Precinct [8 min], Downtown Mall [12 min]\nWestside Fire Department (fire_station) → St. Mary's Medical Center [1 min], Eastgate Roundabout [6 min], Southbound Overpass [5 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [8 min], Aspen Ridge [2 min], Eastgate Roundabout [5 min], Pinecrest Homes [6 min], Oakwood Apartments [8 min], Downtown Mall [8 min], Southbound Overpass [6 min]\nPinecrest Homes (residential) → Downtown Precinct [6 min], Aspen Ridge [5 min], Southbound Overpass [8 min], Eastgate Roundabout [9 min]\nAspen Ridge (residential) → Downtown Precinct [2 min], Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Oakwood Apartments [8 min], Southbound Overpass [5 min]\nOakwood Apartments (residential) → Downtown Mall [2 min], Downtown Precinct [8 min], Aspen Ridge [8 min]\nDowntown Mall (commercial) → St. Mary's Medical Center [12 min], Oakwood Apartments [2 min], Downtown Precinct [8 min], Eastgate Roundabout [10 min]\nEastgate Roundabout (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [6 min], Downtown Precinct [5 min], Pinecrest Homes [9 min], Aspen Ridge [5 min], Downtown Mall [10 min], Southbound Overpass [4 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [8 min], Westside Fire Department [5 min], Pinecrest Homes [8 min], Eastgate Roundabout [4 min], Aspen Ridge [5 min], Downtown Precinct [6 min]\n\n=== DISPATCHER NOTES ===\nStep 4: CALL-0004 → ambulance ambulance_3\nStep 5: CALL-0005 → ambulance ambulance_4\nStep 6: CALL-0006 → police police_0\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 5, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0003\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0008] ===\nBuilding's on fire on Third Road near Aspen Ridge! People are yelling from the windows, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | fire       | Downtown Mall                  | sev 1 | fire_5 ETA 13 min | opened step 1\nEVT-0002 | accident   | Oakwood Apartments             | sev 5 | ambulance_2 ETA 15 min | opened step 2\nEVT-0003 | fire       | Oakwood Apartments             | sev 5 | fire_6 ETA 16 min | opened step 3\nEVT-0004 | accident   | Pinecrest Homes                | sev 5 | ambulance_3 ETA 13 min | opened step 4\nEVT-0005 | accident   | Aspen Ridge                    | sev 5 | ambulance_4 ETA 9 min | opened step 5\nEVT-0006 | crime      | Downtown Mall                  | sev 2 | police_0 ETA 8 min | opened step 6\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005\nfire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001\nfire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Westside Fire Department [1 min], Eastgate Roundabout [5 min], Southbound Overpass [8 min], Downtown Precinct [8 min], Downtown Mall [12 min]\nWestside Fire Department (fire_station) → St. Mary's Medical Center [1 min], Eastgate Roundabout [6 min], Southbound Overpass [5 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [8 min], Aspen Ridge [2 min], Eastgate Roundabout [5 min], Pinecrest Homes [6 min], Oakwood Apartments [8 min], Downtown Mall [8 min], Southbound Overpass [6 min]\nPinecrest Homes (residential) → Downtown Precinct [6 min], Aspen Ridge [5 min], Southbound Overpass [8 min], Eastgate Roundabout [9 min]\nAspen Ridge (residential) → Downtown Precinct [2 min], Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Oakwood Apartments [8 min], Southbound Overpass [5 min]\nOakwood Apartments (residential) → Downtown Mall [2 min], Downtown Precinct [8 min], Aspen Ridge [8 min]\nDowntown Mall (commercial) → St. Mary's Medical Center [12 min], Oakwood Apartments [2 min], Downtown Precinct [8 min], Eastgate Roundabout [10 min]\nEastgate Roundabout (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [6 min], Downtown Precinct [5 min], Pinecrest Homes [9 min], Aspen Ridge [5 min], Downtown Mall [10 min], Southbound Overpass [4 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [8 min], Westside Fire Department [5 min], Pinecrest Homes [8 min], Eastgate Roundabout [4 min], Aspen Ridge [5 min], Downtown Precinct [6 min]\n\n=== DISPATCHER NOTES ===\nStep 5: CALL-0005 → ambulance ambulance_4\nStep 6: CALL-0006 → police police_0\nStep 7: CALL-0007 → Duplicate of EVT-0003\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"fire_5\", \"from_event_id\": \"EVT-0001\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0009] ===\nThere's been some kind of mass incident at Aspen Ridge — multiple people down, some not moving. We need everything, Third Road entrance.\n\n=== ACTIVE EVENTS ===\nEVT-0002 | accident   | Oakwood Apartments             | sev 5 | ambulance_2 ETA 15 min | opened step 2\nEVT-0003 | fire       | Oakwood Apartments             | sev 5 | fire_6 ETA 16 min | opened step 3\nEVT-0004 | accident   | Pinecrest Homes                | sev 5 | ambulance_3 ETA 13 min | opened step 4\nEVT-0005 | accident   | Aspen Ridge                    | sev 5 | ambulance_4 ETA 9 min | opened step 5\nEVT-0006 | crime      | Downtown Mall                  | sev 2 | police_0 ETA 8 min | opened step 6\nEVT-0007 | fire       | Aspen Ridge                    | sev 4 | fire_5 ETA 10 min | opened step 8\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005\nfire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007\nfire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Westside Fire Department [1 min], Eastgate Roundabout [5 min], Southbound Overpass [8 min], Downtown Precinct [8 min], Downtown Mall [12 min]\nWestside Fire Department (fire_station) → St. Mary's Medical Center [1 min], Eastgate Roundabout [6 min], Southbound Overpass [5 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [8 min], Aspen Ridge [2 min], Eastgate Roundabout [5 min], Pinecrest Homes [6 min], Oakwood Apartments [8 min], Downtown Mall [8 min], Southbound Overpass [6 min]\nPinecrest Homes (residential) → Downtown Precinct [6 min], Aspen Ridge [5 min], Southbound Overpass [8 min], Eastgate Roundabout [9 min]\nAspen Ridge (residential) → Downtown Precinct [2 min], Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Oakwood Apartments [8 min], Southbound Overpass [5 min]\nOakwood Apartments (residential) → Downtown Mall [2 min], Downtown Precinct [8 min], Aspen Ridge [8 min]\nDowntown Mall (commercial) → St. Mary's Medical Center [12 min], Oakwood Apartments [2 min], Downtown Precinct [8 min], Eastgate Roundabout [10 min]\nEastgate Roundabout (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [6 min], Downtown Precinct [5 min], Pinecrest Homes [9 min], Aspen Ridge [5 min], Downtown Mall [10 min], Southbound Overpass [4 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [8 min], Westside Fire Department [5 min], Pinecrest Homes [8 min], Eastgate Roundabout [4 min], Aspen Ridge [5 min], Downtown Precinct [6 min]\n\n=== DISPATCHER NOTES ===\nStep 6: CALL-0006 → police police_0\nStep 7: CALL-0007 → Duplicate of EVT-0003\nStep 8: CALL-0008 → fire ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0010] ===\nSomeone's not breathing at Pinecrest Homes! A bystander is doing CPR. Please send an ambulance to Hill Drive immediately!\n\n=== ACTIVE EVENTS ===\nEVT-0002 | accident   | Oakwood Apartments             | sev 5 | ambulance_2 ETA 15 min | opened step 2\nEVT-0003 | fire       | Oakwood Apartments             | sev 5 | fire_6 ETA 16 min | opened step 3\nEVT-0004 | accident   | Pinecrest Homes                | sev 5 | ambulance_3 ETA 13 min | opened step 4\nEVT-0005 | accident   | Aspen Ridge                    | sev 5 | ambulance_4 ETA 9 min | opened step 5\nEVT-0006 | crime      | Downtown Mall                  | sev 2 | police_0 ETA 8 min | opened step 6\nEVT-0007 | fire       | Aspen Ridge                    | sev 4 | fire_5 ETA 10 min | opened step 8\nEVT-0008 | medical    | Aspen Ridge                    | sev 1 | HELD → ambulance_4 | opened step 9\n\n=== UNIT STATUS ===\npolice_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006\npolice_1        | police     | Downtown Precinct              | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005\nfire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007\nfire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Westside Fire Department [1 min], Eastgate Roundabout [5 min], Southbound Overpass [8 min], Downtown Precinct [8 min], Downtown Mall [12 min]\nWestside Fire Department (fire_station) → St. Mary's Medical Center [1 min], Eastgate Roundabout [6 min], Southbound Overpass [5 min]\nDowntown Precinct (police_station) → St. Mary's Medical Center [8 min], Aspen Ridge [2 min], Eastgate Roundabout [5 min], Pinecrest Homes [6 min], Oakwood Apartments [8 min], Downtown Mall [8 min], Southbound Overpass [6 min]\nPinecrest Homes (residential) → Downtown Precinct [6 min], Aspen Ridge [5 min], Southbound Overpass [8 min], Eastgate Roundabout [9 min]\nAspen Ridge (residential) → Downtown Precinct [2 min], Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Oakwood Apartments [8 min], Southbound Overpass [5 min]\nOakwood Apartments (residential) → Downtown Mall [2 min], Downtown Precinct [8 min], Aspen Ridge [8 min]\nDowntown Mall (commercial) → St. Mary's Medical Center [12 min], Oakwood Apartments [2 min], Downtown Precinct [8 min], Eastgate Roundabout [10 min]\nEastgate Roundabout (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [6 min], Downtown Precinct [5 min], Pinecrest Homes [9 min], Aspen Ridge [5 min], Downtown Mall [10 min], Southbound Overpass [4 min]\nSouthbound Overpass (road_junction) → St. Mary's Medical Center [8 min], Westside Fire Department [5 min], Pinecrest Homes [8 min], Eastgate Roundabout [4 min], Aspen Ridge [5 min], Downtown Precinct [6 min]\n\n=== DISPATCHER NOTES ===\nStep 7: CALL-0007 → Duplicate of EVT-0003\nStep 8: CALL-0008 → fire ?\nStep 9: CALL-0009 → HOLD (ambulance, waiting for ambulance_4)\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0001] ===\nActive shooter at Lakeview Residences! Multiple shots fired, people running everywhere. Send everyone NOW!\n\n=== ACTIVE EVENTS ===\n(none)\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Westside Fire Department       | FREE\nfire_6          | fire       | Westside Fire Department       | FREE\nfire_7          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [1 min], Central Crossroads [3 min], Hilltop Manor [7 min], Sunset Villas [8 min], Lakeview Residences [8 min]\nWestside Fire Department (fire_station) → Lakeview Residences [5 min], Central Crossroads [5 min], Hilltop Manor [8 min], Magnolia Gardens [6 min]\nMetro Police HQ (police_station) → Riverside Market [7 min], Central Crossroads [8 min], Magnolia Gardens [8 min]\nLakeview Residences (residential) → Westside Fire Department [5 min], Sunset Villas [4 min], Hilltop Manor [5 min], St. Mary's Medical Center [8 min], Central Crossroads [10 min]\nSunset Villas (residential) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Hilltop Manor [3 min], Central Crossroads [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [8 min], Central Crossroads [1 min], Westside Fire Department [6 min], Riverside Market [6 min]\nHilltop Manor (residential) → St. Mary's Medical Center [7 min], Westside Fire Department [8 min], Lakeview Residences [5 min], Sunset Villas [3 min], Riverside Market [14 min]\nRiverside Market (commercial) → Metro Police HQ [7 min], Magnolia Gardens [6 min], Central Crossroads [7 min], Hilltop Manor [14 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Westside Fire Department [5 min], Metro Police HQ [8 min], Lakeview Residences [10 min], Sunset Villas [8 min], Magnolia Gardens [1 min], Riverside Market [7 min]\n\n=== DISPATCHER NOTES ===\n(first call)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_0\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0002] ===\nThere's a break-in happening right now at 441 Oak Lane. I can see someone climbing through a window from across the street.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 16 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Westside Fire Department       | FREE\nfire_6          | fire       | Westside Fire Department       | FREE\nfire_7          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [1 min], Central Crossroads [3 min], Hilltop Manor [7 min], Sunset Villas [8 min], Lakeview Residences [8 min]\nWestside Fire Department (fire_station) → Lakeview Residences [5 min], Central Crossroads [5 min], Hilltop Manor [8 min], Magnolia Gardens [6 min]\nMetro Police HQ (police_station) → Riverside Market [7 min], Central Crossroads [8 min], Magnolia Gardens [8 min]\nLakeview Residences (residential) → Westside Fire Department [5 min], Sunset Villas [4 min], Hilltop Manor [5 min], St. Mary's Medical Center [8 min], Central Crossroads [10 min]\nSunset Villas (residential) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Hilltop Manor [3 min], Central Crossroads [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [8 min], Central Crossroads [1 min], Westside Fire Department [6 min], Riverside Market [6 min]\nHilltop Manor (residential) → St. Mary's Medical Center [7 min], Westside Fire Department [8 min], Lakeview Residences [5 min], Sunset Villas [3 min], Riverside Market [14 min]\nRiverside Market (commercial) → Metro Police HQ [7 min], Magnolia Gardens [6 min], Central Crossroads [7 min], Hilltop Manor [14 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Westside Fire Department [5 min], Metro Police HQ [8 min], Lakeview Residences [10 min], Sunset Villas [8 min], Magnolia Gardens [1 min], Riverside Market [7 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → police police_0\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 3, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0001\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0003] ===\nI just got mugged near Lakeview Residences! The guy ran towards River Road. He had a knife.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 16 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Westside Fire Department       | FREE\nfire_6          | fire       | Westside Fire Department       | FREE\nfire_7          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [1 min], Central Crossroads [3 min], Hilltop Manor [7 min], Sunset Villas [8 min], Lakeview Residences [8 min]\nWestside Fire Department (fire_station) → Lakeview Residences [5 min], Central Crossroads [5 min], Hilltop Manor [8 min], Magnolia Gardens [6 min]\nMetro Police HQ (police_station) → Riverside Market [7 min], Central Crossroads [8 min], Magnolia Gardens [8 min]\nLakeview Residences (residential) → Westside Fire Department [5 min], Sunset Villas [4 min], Hilltop Manor [5 min], St. Mary's Medical Center [8 min], Central Crossroads [10 min]\nSunset Villas (residential) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Hilltop Manor [3 min], Central Crossroads [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [8 min], Central Crossroads [1 min], Westside Fire Department [6 min], Riverside Market [6 min]\nHilltop Manor (residential) → St. Mary's Medical Center [7 min], Westside Fire Department [8 min], Lakeview Residences [5 min], Sunset Villas [3 min], Riverside Market [14 min]\nRiverside Market (commercial) → Metro Police HQ [7 min], Magnolia Gardens [6 min], Central Crossroads [7 min], Hilltop Manor [14 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Westside Fire Department [5 min], Metro Police HQ [8 min], Lakeview Residences [10 min], Sunset Villas [8 min], Magnolia Gardens [1 min], Riverside Market [7 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → police police_0\nStep 2: CALL-0002 → Duplicate of EVT-0001\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 3, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0001\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0004] ===\nThere's a fight outside Lakeview Residences on Oak Lane. Looks like 3-4 people involved, getting pretty violent.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 16 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Westside Fire Department       | FREE\nfire_6          | fire       | Westside Fire Department       | FREE\nfire_7          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [1 min], Central Crossroads [3 min], Hilltop Manor [7 min], Sunset Villas [8 min], Lakeview Residences [8 min]\nWestside Fire Department (fire_station) → Lakeview Residences [5 min], Central Crossroads [5 min], Hilltop Manor [8 min], Magnolia Gardens [6 min]\nMetro Police HQ (police_station) → Riverside Market [7 min], Central Crossroads [8 min], Magnolia Gardens [8 min]\nLakeview Residences (residential) → Westside Fire Department [5 min], Sunset Villas [4 min], Hilltop Manor [5 min], St. Mary's Medical Center [8 min], Central Crossroads [10 min]\nSunset Villas (residential) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Hilltop Manor [3 min], Central Crossroads [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [8 min], Central Crossroads [1 min], Westside Fire Department [6 min], Riverside Market [6 min]\nHilltop Manor (residential) → St. Mary's Medical Center [7 min], Westside Fire Department [8 min], Lakeview Residences [5 min], Sunset Villas [3 min], Riverside Market [14 min]\nRiverside Market (commercial) → Metro Police HQ [7 min], Magnolia Gardens [6 min], Central Crossroads [7 min], Hilltop Manor [14 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Westside Fire Department [5 min], Metro Police HQ [8 min], Lakeview Residences [10 min], Sunset Villas [8 min], Magnolia Gardens [1 min], Riverside Market [7 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → police police_0\nStep 2: CALL-0002 → Duplicate of EVT-0001\nStep 3: CALL-0003 → Duplicate of EVT-0001\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 3, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0001\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0005] ===\nThere's a break-in happening right now at 716 Oak Lane. I can see someone climbing through a window from across the street.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 16 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Westside Fire Department       | FREE\nfire_6          | fire       | Westside Fire Department       | FREE\nfire_7          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [1 min], Central Crossroads [3 min], Hilltop Manor [7 min], Sunset Villas [8 min], Lakeview Residences [8 min]\nWestside Fire Department (fire_station) → Lakeview Residences [5 min], Central Crossroads [5 min], Hilltop Manor [8 min], Magnolia Gardens [6 min]\nMetro Police HQ (police_station) → Riverside Market [7 min], Central Crossroads [8 min], Magnolia Gardens [8 min]\nLakeview Residences (residential) → Westside Fire Department [5 min], Sunset Villas [4 min], Hilltop Manor [5 min], St. Mary's Medical Center [8 min], Central Crossroads [10 min]\nSunset Villas (residential) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Hilltop Manor [3 min], Central Crossroads [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [8 min], Central Crossroads [1 min], Westside Fire Department [6 min], Riverside Market [6 min]\nHilltop Manor (residential) → St. Mary's Medical Center [7 min], Westside Fire Department [8 min], Lakeview Residences [5 min], Sunset Villas [3 min], Riverside Market [14 min]\nRiverside Market (commercial) → Metro Police HQ [7 min], Magnolia Gardens [6 min], Central Crossroads [7 min], Hilltop Manor [14 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Westside Fire Department [5 min], Metro Police HQ [8 min], Lakeview Residences [10 min], Sunset Villas [8 min], Magnolia Gardens [1 min], Riverside Market [7 min]\n\n=== DISPATCHER NOTES ===\nStep 2: CALL-0002 → Duplicate of EVT-0001\nStep 3: CALL-0003 → Duplicate of EVT-0001\nStep 4: CALL-0004 → Duplicate of EVT-0001\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 3, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0001\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0006] ===\nBuilding's on fire on Hill Lane near Magnolia Gardens! People are yelling from the windows, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 16 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Westside Fire Department       | FREE\nfire_6          | fire       | Westside Fire Department       | FREE\nfire_7          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [1 min], Central Crossroads [3 min], Hilltop Manor [7 min], Sunset Villas [8 min], Lakeview Residences [8 min]\nWestside Fire Department (fire_station) → Lakeview Residences [5 min], Central Crossroads [5 min], Hilltop Manor [8 min], Magnolia Gardens [6 min]\nMetro Police HQ (police_station) → Riverside Market [7 min], Central Crossroads [8 min], Magnolia Gardens [8 min]\nLakeview Residences (residential) → Westside Fire Department [5 min], Sunset Villas [4 min], Hilltop Manor [5 min], St. Mary's Medical Center [8 min], Central Crossroads [10 min]\nSunset Villas (residential) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Hilltop Manor [3 min], Central Crossroads [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [8 min], Central Crossroads [1 min], Westside Fire Department [6 min], Riverside Market [6 min]\nHilltop Manor (residential) → St. Mary's Medical Center [7 min], Westside Fire Department [8 min], Lakeview Residences [5 min], Sunset Villas [3 min], Riverside Market [14 min]\nRiverside Market (commercial) → Metro Police HQ [7 min], Magnolia Gardens [6 min], Central Crossroads [7 min], Hilltop Manor [14 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Westside Fire Department [5 min], Metro Police HQ [8 min], Lakeview Residences [10 min], Sunset Villas [8 min], Magnolia Gardens [1 min], Riverside Market [7 min]\n\n=== DISPATCHER NOTES ===\nStep 3: CALL-0003 → Duplicate of EVT-0001\nStep 4: CALL-0004 → Duplicate of EVT-0001\nStep 5: CALL-0005 → Duplicate of EVT-0001\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0007] ===\nThere's a massive fire — the whole block near Riverside Market is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 16 min | opened step 1\nEVT-0002 | fire       | Magnolia Gardens               | sev 1 | fire_5 ETA 6 min | opened step 6\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002\nfire_6          | fire       | Westside Fire Department       | FREE\nfire_7          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [1 min], Central Crossroads [3 min], Hilltop Manor [7 min], Sunset Villas [8 min], Lakeview Residences [8 min]\nWestside Fire Department (fire_station) → Lakeview Residences [5 min], Central Crossroads [5 min], Hilltop Manor [8 min], Magnolia Gardens [6 min]\nMetro Police HQ (police_station) → Riverside Market [7 min], Central Crossroads [8 min], Magnolia Gardens [8 min]\nLakeview Residences (residential) → Westside Fire Department [5 min], Sunset Villas [4 min], Hilltop Manor [5 min], St. Mary's Medical Center [8 min], Central Crossroads [10 min]\nSunset Villas (residential) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Hilltop Manor [3 min], Central Crossroads [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [8 min], Central Crossroads [1 min], Westside Fire Department [6 min], Riverside Market [6 min]\nHilltop Manor (residential) → St. Mary's Medical Center [7 min], Westside Fire Department [8 min], Lakeview Residences [5 min], Sunset Villas [3 min], Riverside Market [14 min]\nRiverside Market (commercial) → Metro Police HQ [7 min], Magnolia Gardens [6 min], Central Crossroads [7 min], Hilltop Manor [14 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Westside Fire Department [5 min], Metro Police HQ [8 min], Lakeview Residences [10 min], Sunset Villas [8 min], Magnolia Gardens [1 min], Riverside Market [7 min]\n\n=== DISPATCHER NOTES ===\nStep 4: CALL-0004 → Duplicate of EVT-0001\nStep 5: CALL-0005 → Duplicate of EVT-0001\nStep 6: CALL-0006 → fire fire_5\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_6\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0008] ===\nI think I heard gunshots near 537 Hill Lane! People are running. I'm hiding inside Magnolia Gardens, please send help!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 16 min | opened step 1\nEVT-0002 | fire       | Magnolia Gardens               | sev 1 | fire_5 ETA 6 min | opened step 6\nEVT-0003 | fire       | Riverside Market               | sev 4 | fire_6 ETA 11 min | opened step 7\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002\nfire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003\nfire_7          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [1 min], Central Crossroads [3 min], Hilltop Manor [7 min], Sunset Villas [8 min], Lakeview Residences [8 min]\nWestside Fire Department (fire_station) → Lakeview Residences [5 min], Central Crossroads [5 min], Hilltop Manor [8 min], Magnolia Gardens [6 min]\nMetro Police HQ (police_station) → Riverside Market [7 min], Central Crossroads [8 min], Magnolia Gardens [8 min]\nLakeview Residences (residential) → Westside Fire Department [5 min], Sunset Villas [4 min], Hilltop Manor [5 min], St. Mary's Medical Center [8 min], Central Crossroads [10 min]\nSunset Villas (residential) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Hilltop Manor [3 min], Central Crossroads [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [8 min], Central Crossroads [1 min], Westside Fire Department [6 min], Riverside Market [6 min]\nHilltop Manor (residential) → St. Mary's Medical Center [7 min], Westside Fire Department [8 min], Lakeview Residences [5 min], Sunset Villas [3 min], Riverside Market [14 min]\nRiverside Market (commercial) → Metro Police HQ [7 min], Magnolia Gardens [6 min], Central Crossroads [7 min], Hilltop Manor [14 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Westside Fire Department [5 min], Metro Police HQ [8 min], Lakeview Residences [10 min], Sunset Villas [8 min], Magnolia Gardens [1 min], Riverside Market [7 min]\n\n=== DISPATCHER NOTES ===\nStep 5: CALL-0005 → Duplicate of EVT-0001\nStep 6: CALL-0006 → fire fire_5\nStep 7: CALL-0007 → fire fire_6\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_1\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0009] ===\nThere's been some kind of mass incident at Lakeview Residences — multiple people down, some not moving. We need everything, Oak Lane entrance.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 16 min | opened step 1\nEVT-0002 | fire       | Magnolia Gardens               | sev 1 | fire_5 ETA 6 min | opened step 6\nEVT-0003 | fire       | Riverside Market               | sev 4 | fire_6 ETA 11 min | opened step 7\nEVT-0004 | crime      | Magnolia Gardens               | sev 4 | police_1 ETA 7 min | opened step 8\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002\nfire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003\nfire_7          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [1 min], Central Crossroads [3 min], Hilltop Manor [7 min], Sunset Villas [8 min], Lakeview Residences [8 min]\nWestside Fire Department (fire_station) → Lakeview Residences [5 min], Central Crossroads [5 min], Hilltop Manor [8 min], Magnolia Gardens [6 min]\nMetro Police HQ (police_station) → Riverside Market [7 min], Central Crossroads [8 min], Magnolia Gardens [8 min]\nLakeview Residences (residential) → Westside Fire Department [5 min], Sunset Villas [4 min], Hilltop Manor [5 min], St. Mary's Medical Center [8 min], Central Crossroads [10 min]\nSunset Villas (residential) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Hilltop Manor [3 min], Central Crossroads [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [8 min], Central Crossroads [1 min], Westside Fire Department [6 min], Riverside Market [6 min]\nHilltop Manor (residential) → St. Mary's Medical Center [7 min], Westside Fire Department [8 min], Lakeview Residences [5 min], Sunset Villas [3 min], Riverside Market [14 min]\nRiverside Market (commercial) → Metro Police HQ [7 min], Magnolia Gardens [6 min], Central Crossroads [7 min], Hilltop Manor [14 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Westside Fire Department [5 min], Metro Police HQ [8 min], Lakeview Residences [10 min], Sunset Villas [8 min], Magnolia Gardens [1 min], Riverside Market [7 min]\n\n=== DISPATCHER NOTES ===\nStep 6: CALL-0006 → fire fire_5\nStep 7: CALL-0007 → fire fire_6\nStep 8: CALL-0008 → police police_1\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0010] ===\nActive shooter at Magnolia Gardens! Multiple shots fired, people running everywhere. Send everyone NOW!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 16 min | opened step 1\nEVT-0002 | fire       | Magnolia Gardens               | sev 1 | fire_5 ETA 6 min | opened step 6\nEVT-0003 | fire       | Riverside Market               | sev 4 | fire_6 ETA 11 min | opened step 7\nEVT-0004 | crime      | Magnolia Gardens               | sev 4 | police_1 ETA 7 min | opened step 8\nEVT-0005 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 7 min | opened step 9\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002\nfire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003\nfire_7          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [1 min], Central Crossroads [3 min], Hilltop Manor [7 min], Sunset Villas [8 min], Lakeview Residences [8 min]\nWestside Fire Department (fire_station) → Lakeview Residences [5 min], Central Crossroads [5 min], Hilltop Manor [8 min], Magnolia Gardens [6 min]\nMetro Police HQ (police_station) → Riverside Market [7 min], Central Crossroads [8 min], Magnolia Gardens [8 min]\nLakeview Residences (residential) → Westside Fire Department [5 min], Sunset Villas [4 min], Hilltop Manor [5 min], St. Mary's Medical Center [8 min], Central Crossroads [10 min]\nSunset Villas (residential) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Hilltop Manor [3 min], Central Crossroads [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [8 min], Central Crossroads [1 min], Westside Fire Department [6 min], Riverside Market [6 min]\nHilltop Manor (residential) → St. Mary's Medical Center [7 min], Westside Fire Department [8 min], Lakeview Residences [5 min], Sunset Villas [3 min], Riverside Market [14 min]\nRiverside Market (commercial) → Metro Police HQ [7 min], Magnolia Gardens [6 min], Central Crossroads [7 min], Hilltop Manor [14 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Westside Fire Department [5 min], Metro Police HQ [8 min], Lakeview Residences [10 min], Sunset Villas [8 min], Magnolia Gardens [1 min], Riverside Market [7 min]\n\n=== DISPATCHER NOTES ===\nStep 7: CALL-0007 → fire fire_6\nStep 8: CALL-0008 → police police_1\nStep 9: CALL-0009 → ambulance ambulance_2\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 4, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0004\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0011] ===\nI think I heard gunshots near 127 Oak Boulevard! People are running. I'm hiding inside Hilltop Manor, please send help!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 16 min | opened step 1\nEVT-0002 | fire       | Magnolia Gardens               | sev 1 | fire_5 ETA 6 min | opened step 6\nEVT-0003 | fire       | Riverside Market               | sev 4 | fire_6 ETA 11 min | opened step 7\nEVT-0004 | crime      | Magnolia Gardens               | sev 4 | police_1 ETA 7 min | opened step 8\nEVT-0005 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 7 min | opened step 9\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002\nfire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003\nfire_7          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [1 min], Central Crossroads [3 min], Hilltop Manor [7 min], Sunset Villas [8 min], Lakeview Residences [8 min]\nWestside Fire Department (fire_station) → Lakeview Residences [5 min], Central Crossroads [5 min], Hilltop Manor [8 min], Magnolia Gardens [6 min]\nMetro Police HQ (police_station) → Riverside Market [7 min], Central Crossroads [8 min], Magnolia Gardens [8 min]\nLakeview Residences (residential) → Westside Fire Department [5 min], Sunset Villas [4 min], Hilltop Manor [5 min], St. Mary's Medical Center [8 min], Central Crossroads [10 min]\nSunset Villas (residential) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Hilltop Manor [3 min], Central Crossroads [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [8 min], Central Crossroads [1 min], Westside Fire Department [6 min], Riverside Market [6 min]\nHilltop Manor (residential) → St. Mary's Medical Center [7 min], Westside Fire Department [8 min], Lakeview Residences [5 min], Sunset Villas [3 min], Riverside Market [14 min]\nRiverside Market (commercial) → Metro Police HQ [7 min], Magnolia Gardens [6 min], Central Crossroads [7 min], Hilltop Manor [14 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Westside Fire Department [5 min], Metro Police HQ [8 min], Lakeview Residences [10 min], Sunset Villas [8 min], Magnolia Gardens [1 min], Riverside Market [7 min]\n\n=== DISPATCHER NOTES ===\nStep 8: CALL-0008 → police police_1\nStep 9: CALL-0009 → ambulance ambulance_2\nStep 10: CALL-0010 → Duplicate of EVT-0004\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"police_0\", \"from_event_id\": \"EVT-0001\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0012] ===\nI think I heard gunshots near 476 Hill Lane! People are running. I'm hiding inside Magnolia Gardens, please send help!\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Magnolia Gardens               | sev 1 | fire_5 ETA 6 min | opened step 6\nEVT-0003 | fire       | Riverside Market               | sev 4 | fire_6 ETA 11 min | opened step 7\nEVT-0004 | crime      | Magnolia Gardens               | sev 4 | police_1 ETA 7 min | opened step 8\nEVT-0005 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 7 min | opened step 9\nEVT-0006 | crime      | Hilltop Manor                  | sev 4 | police_0 ETA 16 min | opened step 11\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0006\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Magnolia Gardens               | ON_SCENE → EVT-0002\nfire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003\nfire_7          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [1 min], Central Crossroads [3 min], Hilltop Manor [7 min], Sunset Villas [8 min], Lakeview Residences [8 min]\nWestside Fire Department (fire_station) → Lakeview Residences [5 min], Central Crossroads [5 min], Hilltop Manor [8 min], Magnolia Gardens [6 min]\nMetro Police HQ (police_station) → Riverside Market [7 min], Central Crossroads [8 min], Magnolia Gardens [8 min]\nLakeview Residences (residential) → Westside Fire Department [5 min], Sunset Villas [4 min], Hilltop Manor [5 min], St. Mary's Medical Center [8 min], Central Crossroads [10 min]\nSunset Villas (residential) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Hilltop Manor [3 min], Central Crossroads [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [8 min], Central Crossroads [1 min], Westside Fire Department [6 min], Riverside Market [6 min]\nHilltop Manor (residential) → St. Mary's Medical Center [7 min], Westside Fire Department [8 min], Lakeview Residences [5 min], Sunset Villas [3 min], Riverside Market [14 min]\nRiverside Market (commercial) → Metro Police HQ [7 min], Magnolia Gardens [6 min], Central Crossroads [7 min], Hilltop Manor [14 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Westside Fire Department [5 min], Metro Police HQ [8 min], Lakeview Residences [10 min], Sunset Villas [8 min], Magnolia Gardens [1 min], Riverside Market [7 min]\n\n=== DISPATCHER NOTES ===\nStep 9: CALL-0009 → ambulance ambulance_2\nStep 10: CALL-0010 → Duplicate of EVT-0004\nStep 11: CALL-0011 → police ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 4, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0004\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0013] ===\nThere's a fight outside Hilltop Manor on Oak Boulevard. Looks like 3-4 people involved, getting pretty violent.\n\n=== ACTIVE EVENTS ===\nEVT-0002 | fire       | Magnolia Gardens               | sev 1 | fire_5 ETA 6 min | opened step 6\nEVT-0003 | fire       | Riverside Market               | sev 4 | fire_6 ETA 11 min | opened step 7\nEVT-0004 | crime      | Magnolia Gardens               | sev 4 | police_1 ETA 7 min | opened step 8\nEVT-0005 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 7 min | opened step 9\nEVT-0006 | crime      | Hilltop Manor                  | sev 4 | police_0 ETA 16 min | opened step 11\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0006\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Magnolia Gardens               | ON_SCENE → EVT-0002\nfire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003\nfire_7          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [1 min], Central Crossroads [3 min], Hilltop Manor [7 min], Sunset Villas [8 min], Lakeview Residences [8 min]\nWestside Fire Department (fire_station) → Lakeview Residences [5 min], Central Crossroads [5 min], Hilltop Manor [8 min], Magnolia Gardens [6 min]\nMetro Police HQ (police_station) → Riverside Market [7 min], Central Crossroads [8 min], Magnolia Gardens [8 min]\nLakeview Residences (residential) → Westside Fire Department [5 min], Sunset Villas [4 min], Hilltop Manor [5 min], St. Mary's Medical Center [8 min], Central Crossroads [10 min]\nSunset Villas (residential) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Hilltop Manor [3 min], Central Crossroads [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [8 min], Central Crossroads [1 min], Westside Fire Department [6 min], Riverside Market [6 min]\nHilltop Manor (residential) → St. Mary's Medical Center [7 min], Westside Fire Department [8 min], Lakeview Residences [5 min], Sunset Villas [3 min], Riverside Market [14 min]\nRiverside Market (commercial) → Metro Police HQ [7 min], Magnolia Gardens [6 min], Central Crossroads [7 min], Hilltop Manor [14 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Westside Fire Department [5 min], Metro Police HQ [8 min], Lakeview Residences [10 min], Sunset Villas [8 min], Magnolia Gardens [1 min], Riverside Market [7 min]\n\n=== DISPATCHER NOTES ===\nStep 10: CALL-0010 → Duplicate of EVT-0004\nStep 11: CALL-0011 → police ?\nStep 12: CALL-0012 → Duplicate of EVT-0004\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 1, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_1\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0014] ===\nThere's a fire at 434 Oak Lane! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | fire       | Riverside Market               | sev 4 | fire_6 ETA 11 min | opened step 7\nEVT-0004 | crime      | Magnolia Gardens               | sev 4 | police_1 ETA 7 min | opened step 8\nEVT-0005 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 7 min | opened step 9\nEVT-0006 | crime      | Hilltop Manor                  | sev 4 | police_0 ETA 16 min | opened step 11\nEVT-0007 | crime      | Hilltop Manor                  | sev 1 | HELD → police_1 | opened step 13\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0006\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Magnolia Gardens               | RETURNING → EVT-0002\nfire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003\nfire_7          | fire       | Westside Fire Department       | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [1 min], Central Crossroads [3 min], Hilltop Manor [7 min], Sunset Villas [8 min], Lakeview Residences [8 min]\nWestside Fire Department (fire_station) → Lakeview Residences [5 min], Central Crossroads [5 min], Hilltop Manor [8 min], Magnolia Gardens [6 min]\nMetro Police HQ (police_station) → Riverside Market [7 min], Central Crossroads [8 min], Magnolia Gardens [8 min]\nLakeview Residences (residential) → Westside Fire Department [5 min], Sunset Villas [4 min], Hilltop Manor [5 min], St. Mary's Medical Center [8 min], Central Crossroads [10 min]\nSunset Villas (residential) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Hilltop Manor [3 min], Central Crossroads [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [8 min], Central Crossroads [1 min], Westside Fire Department [6 min], Riverside Market [6 min]\nHilltop Manor (residential) → St. Mary's Medical Center [7 min], Westside Fire Department [8 min], Lakeview Residences [5 min], Sunset Villas [3 min], Riverside Market [14 min]\nRiverside Market (commercial) → Metro Police HQ [7 min], Magnolia Gardens [6 min], Central Crossroads [7 min], Hilltop Manor [14 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Westside Fire Department [5 min], Metro Police HQ [8 min], Lakeview Residences [10 min], Sunset Villas [8 min], Magnolia Gardens [1 min], Riverside Market [7 min]\n\n=== DISPATCHER NOTES ===\nStep 11: CALL-0011 → police ?\nStep 12: CALL-0012 → Duplicate of EVT-0004\nStep 13: CALL-0013 → HOLD (police, waiting for police_1)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_7\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0015] ===\nI'd like to report a shoplifter at Magnolia Gardens on Hill Lane. They already left but I got a good look.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | fire       | Riverside Market               | sev 4 | fire_6 ETA 11 min | opened step 7\nEVT-0004 | crime      | Magnolia Gardens               | sev 4 | police_1 ETA 7 min | opened step 8\nEVT-0005 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 7 min | opened step 9\nEVT-0006 | crime      | Hilltop Manor                  | sev 4 | police_0 ETA 16 min | opened step 11\nEVT-0007 | crime      | Hilltop Manor                  | sev 1 | HELD → police_1 | opened step 13\nEVT-0008 | fire       | Lakeview Residences            | sev 3 | fire_7 ETA 4 min | opened step 14\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0006\npolice_1        | police     | Magnolia Gardens               | ON_SCENE → EVT-0004\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Magnolia Gardens               | RETURNING → EVT-0002\nfire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003\nfire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [1 min], Central Crossroads [3 min], Hilltop Manor [7 min], Sunset Villas [8 min], Lakeview Residences [8 min]\nWestside Fire Department (fire_station) → Lakeview Residences [5 min], Central Crossroads [5 min], Hilltop Manor [8 min], Magnolia Gardens [6 min]\nMetro Police HQ (police_station) → Riverside Market [7 min], Central Crossroads [8 min], Magnolia Gardens [8 min]\nLakeview Residences (residential) → Westside Fire Department [5 min], Sunset Villas [4 min], Hilltop Manor [5 min], St. Mary's Medical Center [8 min], Central Crossroads [10 min]\nSunset Villas (residential) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Hilltop Manor [3 min], Central Crossroads [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [8 min], Central Crossroads [1 min], Westside Fire Department [6 min], Riverside Market [6 min]\nHilltop Manor (residential) → St. Mary's Medical Center [7 min], Westside Fire Department [8 min], Lakeview Residences [5 min], Sunset Villas [3 min], Riverside Market [14 min]\nRiverside Market (commercial) → Metro Police HQ [7 min], Magnolia Gardens [6 min], Central Crossroads [7 min], Hilltop Manor [14 min]\nCentral Crossroads (road_junction) → St. Mary's Medical Center [3 min], Westside Fire Department [5 min], Metro Police HQ [8 min], Lakeview Residences [10 min], Sunset Villas [8 min], Magnolia Gardens [1 min], Riverside Market [7 min]\n\n=== DISPATCHER NOTES ===\nStep 12: CALL-0012 → Duplicate of EVT-0004\nStep 13: CALL-0013 → HOLD (police, waiting for police_1)\nStep 14: CALL-0014 → fire fire_7\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 4, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0004\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0001] ===\nA cyclist got hit by a car near Magnolia Gardens. They're on the ground, conscious but bleeding from the head.\n\n=== ACTIVE EVENTS ===\n(none)\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]\nEngine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]\nMetro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]\nHilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]\nSpring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]\nBirchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]\nRiverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]\nNorthside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]\nHighway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]\n\n=== DISPATCHER NOTES ===\n(first call)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0002] ===\nA cyclist got hit by a car near Magnolia Gardens. They're on the ground, conscious but bleeding from the head.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Magnolia Gardens               | sev 3 | ambulance_2 ETA 7 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]\nEngine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]\nMetro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]\nHilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]\nSpring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]\nBirchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]\nRiverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]\nNorthside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]\nHighway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_2\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 3, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0001\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0003] ===\nA cyclist got hit by a car near Magnolia Gardens. They're on the ground, conscious but bleeding from the head.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Magnolia Gardens               | sev 3 | ambulance_2 ETA 7 min | opened step 1\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_3     | ambulance  | St. Mary's Medical Center      | FREE\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]\nEngine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]\nMetro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]\nHilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]\nSpring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]\nBirchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]\nRiverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]\nNorthside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]\nHighway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_2\nStep 2: CALL-0002 → Duplicate of EVT-0001\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0004] ===\nI think I heard gunshots near 339 Spring Road! People are running. I'm hiding inside Riverside Market, please send help!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Magnolia Gardens               | sev 3 | ambulance_2 ETA 7 min | opened step 1\nEVT-0002 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 7 min | opened step 3\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | FREE\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]\nEngine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]\nMetro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]\nHilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]\nSpring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]\nBirchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]\nRiverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]\nNorthside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]\nHighway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]\n\n=== DISPATCHER NOTES ===\nStep 1: CALL-0001 → ambulance ambulance_2\nStep 2: CALL-0002 → Duplicate of EVT-0001\nStep 3: CALL-0003 → ambulance ambulance_3\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_0\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0005] ===\nPedestrian hit by a truck at Spring Road near Hilltop Manor. They're not moving. There's blood everywhere.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Magnolia Gardens               | sev 3 | ambulance_2 ETA 7 min | opened step 1\nEVT-0002 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 7 min | opened step 3\nEVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002\nambulance_4     | ambulance  | St. Mary's Medical Center      | FREE\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]\nEngine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]\nMetro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]\nHilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]\nSpring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]\nBirchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]\nRiverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]\nNorthside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]\nHighway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]\n\n=== DISPATCHER NOTES ===\nStep 2: CALL-0002 → Duplicate of EVT-0001\nStep 3: CALL-0003 → ambulance ambulance_3\nStep 4: CALL-0004 → police police_0\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_4\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0006] ===\nYeah there's a small fire in a dumpster near Magnolia Gardens on Maple Lane. It's not spreading but it's pretty smoky.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Magnolia Gardens               | sev 3 | ambulance_2 ETA 7 min | opened step 1\nEVT-0002 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 7 min | opened step 3\nEVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4\nEVT-0004 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 16 min | opened step 5\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Engine House No. 1             | FREE\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]\nEngine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]\nMetro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]\nHilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]\nSpring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]\nBirchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]\nRiverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]\nNorthside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]\nHighway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]\n\n=== DISPATCHER NOTES ===\nStep 3: CALL-0003 → ambulance ambulance_3\nStep 4: CALL-0004 → police police_0\nStep 5: CALL-0005 → ambulance ambulance_4\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_5\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0007] ===\nMulti-car pileup on Spring Road near Riverside Market! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Magnolia Gardens               | sev 3 | ambulance_2 ETA 7 min | opened step 1\nEVT-0002 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 7 min | opened step 3\nEVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4\nEVT-0004 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 16 min | opened step 5\nEVT-0005 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 13 min | opened step 6\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]\nEngine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]\nMetro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]\nHilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]\nSpring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]\nBirchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]\nRiverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]\nNorthside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]\nHighway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]\n\n=== DISPATCHER NOTES ===\nStep 4: CALL-0004 → police police_0\nStep 5: CALL-0005 → ambulance ambulance_4\nStep 6: CALL-0006 → fire fire_5\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0008] ===\nThere's a fire at 592 Elm Street! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Magnolia Gardens               | sev 3 | ambulance_2 ETA 7 min | opened step 1\nEVT-0002 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 7 min | opened step 3\nEVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4\nEVT-0004 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 16 min | opened step 5\nEVT-0005 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 13 min | opened step 6\nEVT-0006 | accident   | Riverside Market               | sev 2 | HELD → ambulance_2 | opened step 7\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Magnolia Gardens               | ON_SCENE → EVT-0001\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]\nEngine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]\nMetro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]\nHilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]\nSpring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]\nBirchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]\nRiverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]\nNorthside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]\nHighway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]\n\n=== DISPATCHER NOTES ===\nStep 5: CALL-0005 → ambulance ambulance_4\nStep 6: CALL-0006 → fire fire_5\nStep 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_2)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_6\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0009] ===\nThere's a massive fire — the whole block near Magnolia Gardens is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!\n\n=== ACTIVE EVENTS ===\nEVT-0001 | accident   | Magnolia Gardens               | sev 3 | ambulance_2 ETA 7 min | opened step 1\nEVT-0002 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 7 min | opened step 3\nEVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4\nEVT-0004 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 16 min | opened step 5\nEVT-0005 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 13 min | opened step 6\nEVT-0006 | accident   | Riverside Market               | sev 2 | HELD → ambulance_2 | opened step 7\nEVT-0007 | fire       | Elmwood Terrace                | sev 4 | fire_6 ETA 3 min | opened step 8\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Magnolia Gardens               | ON_SCENE → EVT-0001\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]\nEngine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]\nMetro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]\nHilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]\nSpring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]\nBirchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]\nRiverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]\nNorthside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]\nHighway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]\n\n=== DISPATCHER NOTES ===\nStep 6: CALL-0006 → fire fire_5\nStep 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_2)\nStep 8: CALL-0008 → fire fire_6\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 3, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0005\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0010] ===\nPedestrian hit by a truck at First Street near Magnolia Gardens. They're not moving. There's blood everywhere.\n\n=== ACTIVE EVENTS ===\nEVT-0002 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 7 min | opened step 3\nEVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4\nEVT-0004 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 16 min | opened step 5\nEVT-0005 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 13 min | opened step 6\nEVT-0006 | accident   | Riverside Market               | sev 2 | HELD → ambulance_2 | opened step 7\nEVT-0007 | fire       | Elmwood Terrace                | sev 4 | fire_6 ETA 3 min | opened step 8\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Magnolia Gardens               | RETURNING → EVT-0001\nambulance_3     | ambulance  | Magnolia Gardens               | ON_SCENE → EVT-0002\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]\nEngine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]\nMetro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]\nHilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]\nSpring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]\nBirchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]\nRiverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]\nNorthside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]\nHighway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]\n\n=== DISPATCHER NOTES ===\nStep 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_2)\nStep 8: CALL-0008 → fire fire_6\nStep 9: CALL-0009 → Duplicate of EVT-0005\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 4, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_2\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0011] ===\nCar accident at Maple Lane and River Road. One driver looks hurt, holding their neck. Other car's smoking.\n\n=== ACTIVE EVENTS ===\nEVT-0002 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 7 min | opened step 3\nEVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4\nEVT-0004 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 16 min | opened step 5\nEVT-0005 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 13 min | opened step 6\nEVT-0006 | accident   | Riverside Market               | sev 2 | HELD → ambulance_2 | opened step 7\nEVT-0007 | fire       | Elmwood Terrace                | sev 4 | fire_6 ETA 3 min | opened step 8\nEVT-0008 | accident   | Magnolia Gardens               | sev 4 | HELD → ambulance_2 | opened step 10\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | Magnolia Gardens               | RETURNING → EVT-0001\nambulance_3     | ambulance  | Magnolia Gardens               | ON_SCENE → EVT-0002\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Elmwood Terrace                | ON_SCENE → EVT-0007\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]\nEngine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]\nMetro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]\nHilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]\nSpring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]\nBirchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]\nRiverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]\nNorthside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]\nHighway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]\n\n=== DISPATCHER NOTES ===\nStep 8: CALL-0008 → fire fire_6\nStep 9: CALL-0009 → Duplicate of EVT-0005\nStep 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_2)\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 4, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0008\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0012] ===\nHello, my neighbor fell and hurt her ankle at 204 Maple Lane. She's conscious and talking but can't walk.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4\nEVT-0004 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 16 min | opened step 5\nEVT-0005 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 13 min | opened step 6\nEVT-0006 | accident   | Riverside Market               | sev 2 | ambulance_2 ETA 15 min | opened step 7\nEVT-0007 | fire       | Elmwood Terrace                | sev 4 | fire_6 ETA 3 min | opened step 8\nEVT-0008 | accident   | Magnolia Gardens               | sev 4 | HELD → ambulance_2 | opened step 10\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nambulance_3     | ambulance  | Magnolia Gardens               | RETURNING → EVT-0002\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Elmwood Terrace                | ON_SCENE → EVT-0007\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]\nEngine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]\nMetro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]\nHilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]\nSpring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]\nBirchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]\nRiverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]\nNorthside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]\nHighway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]\n\n=== DISPATCHER NOTES ===\nStep 9: CALL-0009 → Duplicate of EVT-0005\nStep 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_2)\nStep 11: CALL-0011 → Duplicate of EVT-0008\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0013] ===\nOh god, the whole kitchen is on fire at 308 First Street! My kids are upstairs — please send someone NOW!\n\n=== ACTIVE EVENTS ===\nEVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4\nEVT-0004 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 16 min | opened step 5\nEVT-0005 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 13 min | opened step 6\nEVT-0006 | accident   | Riverside Market               | sev 2 | ambulance_2 ETA 15 min | opened step 7\nEVT-0008 | accident   | Magnolia Gardens               | sev 4 | HELD → ambulance_2 | opened step 10\nEVT-0009 | medical    | Magnolia Gardens               | sev 2 | HELD → ambulance_3 | opened step 12\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nambulance_3     | ambulance  | Magnolia Gardens               | RETURNING → EVT-0002\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Elmwood Terrace                | RETURNING → EVT-0007\nfire_7          | fire       | Engine House No. 1             | FREE\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]\nEngine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]\nMetro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]\nHilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]\nSpring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]\nBirchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]\nRiverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]\nNorthside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]\nHighway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]\n\n=== DISPATCHER NOTES ===\nStep 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_2)\nStep 11: CALL-0011 → Duplicate of EVT-0008\nStep 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_7\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0014] ===\nCar accident at Spring Road and River Drive. One driver looks hurt, holding their neck. Other car's smoking.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4\nEVT-0004 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 16 min | opened step 5\nEVT-0005 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 13 min | opened step 6\nEVT-0006 | accident   | Riverside Market               | sev 2 | ambulance_2 ETA 15 min | opened step 7\nEVT-0008 | accident   | Magnolia Gardens               | sev 4 | HELD → ambulance_2 | opened step 10\nEVT-0009 | medical    | Magnolia Gardens               | sev 2 | ambulance_3 ETA 7 min | opened step 12\nEVT-0010 | fire       | Spring Meadow Estates          | sev 3 | fire_7 ETA 7 min | opened step 13\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Elmwood Terrace                | RETURNING → EVT-0007\nfire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]\nEngine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]\nMetro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]\nHilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]\nSpring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]\nBirchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]\nRiverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]\nNorthside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]\nHighway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]\n\n=== DISPATCHER NOTES ===\nStep 11: CALL-0011 → Duplicate of EVT-0008\nStep 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)\nStep 13: CALL-0013 → fire fire_7\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_3\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0015] ===\nThere's been some kind of mass incident at Magnolia Gardens — multiple people down, some not moving. We need everything, Maple Lane entrance.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4\nEVT-0004 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 16 min | opened step 5\nEVT-0005 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 13 min | opened step 6\nEVT-0006 | accident   | Riverside Market               | sev 2 | ambulance_2 ETA 15 min | opened step 7\nEVT-0008 | accident   | Magnolia Gardens               | sev 4 | HELD → ambulance_2 | opened step 10\nEVT-0009 | medical    | Magnolia Gardens               | sev 2 | ambulance_3 ETA 7 min | opened step 12\nEVT-0010 | fire       | Spring Meadow Estates          | sev 3 | fire_7 ETA 7 min | opened step 13\nEVT-0011 | accident   | Riverside Market               | sev 3 | HELD → ambulance_3 | opened step 14\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]\nEngine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]\nMetro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]\nHilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]\nSpring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]\nBirchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]\nRiverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]\nNorthside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]\nHighway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]\n\n=== DISPATCHER NOTES ===\nStep 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)\nStep 13: CALL-0013 → fire fire_7\nStep 14: CALL-0014 → HOLD (ambulance, waiting for ambulance_3)\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"ambulance_3\", \"from_event_id\": \"EVT-0009\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0016] ===\nOh god, the whole kitchen is on fire at 370 Maple Lane! My kids are upstairs — please send someone NOW!\n\n=== ACTIVE EVENTS ===\nEVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4\nEVT-0004 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 16 min | opened step 5\nEVT-0005 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 13 min | opened step 6\nEVT-0006 | accident   | Riverside Market               | sev 2 | ambulance_2 ETA 15 min | opened step 7\nEVT-0008 | accident   | Magnolia Gardens               | sev 4 | HELD → ambulance_2 | opened step 10\nEVT-0009 | medical    | Magnolia Gardens               | sev 2 | HELD → ambulance_3 | opened step 12\nEVT-0010 | fire       | Spring Meadow Estates          | sev 3 | fire_7 ETA 7 min | opened step 13\nEVT-0011 | accident   | Riverside Market               | sev 3 | HELD → ambulance_3 | opened step 14\nEVT-0012 | medical    | Magnolia Gardens               | sev 5 | ambulance_3 ETA 7 min | opened step 15\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0012\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]\nEngine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]\nMetro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]\nHilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]\nSpring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]\nBirchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]\nRiverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]\nNorthside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]\nHighway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]\n\n=== DISPATCHER NOTES ===\nStep 13: CALL-0013 → fire fire_7\nStep 14: CALL-0014 → HOLD (ambulance, waiting for ambulance_3)\nStep 15: CALL-0015 → ambulance ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"duplicate\", \"severity_pred\": 3, \"is_duplicate\": true, \"duplicate_of_event_id\": \"EVT-0005\", \"vehicle_type\": null, \"vehicle_id\": null, \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0017] ===\nMy husband just collapsed and he won't wake up! He's breathing weird. We're at 637 Spring Road, please hurry!\n\n=== ACTIVE EVENTS ===\nEVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4\nEVT-0004 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 16 min | opened step 5\nEVT-0005 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 13 min | opened step 6\nEVT-0006 | accident   | Riverside Market               | sev 2 | ambulance_2 ETA 15 min | opened step 7\nEVT-0008 | accident   | Magnolia Gardens               | sev 4 | HELD → ambulance_2 | opened step 10\nEVT-0009 | medical    | Magnolia Gardens               | sev 2 | HELD → ambulance_3 | opened step 12\nEVT-0010 | fire       | Spring Meadow Estates          | sev 3 | fire_7 ETA 7 min | opened step 13\nEVT-0011 | accident   | Riverside Market               | sev 3 | HELD → ambulance_3 | opened step 14\nEVT-0012 | medical    | Magnolia Gardens               | sev 5 | ambulance_3 ETA 7 min | opened step 15\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0012\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]\nEngine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]\nMetro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]\nHilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]\nSpring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]\nBirchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]\nRiverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]\nNorthside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]\nHighway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]\n\n=== DISPATCHER NOTES ===\nStep 14: CALL-0014 → HOLD (ambulance, waiting for ambulance_3)\nStep 15: CALL-0015 → ambulance ?\nStep 16: CALL-0016 → Duplicate of EVT-0005\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": null, \"reroute\": {\"vehicle_to_reroute\": \"ambulance_2\", \"from_event_id\": \"EVT-0006\", \"replacement_vehicle_id\": null}}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0018] ===\nI'd like to report a shoplifter at Spring Meadow Estates on First Street. They already left but I got a good look.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4\nEVT-0004 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 16 min | opened step 5\nEVT-0005 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 13 min | opened step 6\nEVT-0006 | accident   | Riverside Market               | sev 2 | HELD → ambulance_2 | opened step 7\nEVT-0008 | accident   | Magnolia Gardens               | sev 4 | HELD → ambulance_2 | opened step 10\nEVT-0009 | medical    | Magnolia Gardens               | sev 2 | HELD → ambulance_3 | opened step 12\nEVT-0010 | fire       | Spring Meadow Estates          | sev 3 | fire_7 ETA 7 min | opened step 13\nEVT-0011 | accident   | Riverside Market               | sev 3 | HELD → ambulance_3 | opened step 14\nEVT-0012 | medical    | Magnolia Gardens               | sev 5 | ambulance_3 ETA 7 min | opened step 15\nEVT-0013 | medical    | Riverside Market               | sev 5 | ambulance_2 ETA 15 min | opened step 17\n\n=== UNIT STATUS ===\npolice_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003\npolice_1        | police     | Metro Police HQ                | FREE\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0013\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0012\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]\nEngine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]\nMetro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]\nHilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]\nSpring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]\nBirchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]\nRiverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]\nNorthside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]\nHighway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]\n\n=== DISPATCHER NOTES ===\nStep 15: CALL-0015 → ambulance ?\nStep 16: CALL-0016 → Duplicate of EVT-0005\nStep 17: CALL-0017 → ambulance ?\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 2, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"police\", \"vehicle_id\": \"police_1\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0019] ===\nHi, I think I see some smoke coming from behind Birchwood Place. It might be nothing but thought I should call.\n\n=== ACTIVE EVENTS ===\nEVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4\nEVT-0004 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 16 min | opened step 5\nEVT-0005 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 13 min | opened step 6\nEVT-0006 | accident   | Riverside Market               | sev 2 | HELD → ambulance_2 | opened step 7\nEVT-0008 | accident   | Magnolia Gardens               | sev 4 | HELD → ambulance_2 | opened step 10\nEVT-0009 | medical    | Magnolia Gardens               | sev 2 | HELD → ambulance_3 | opened step 12\nEVT-0010 | fire       | Spring Meadow Estates          | sev 3 | fire_7 ETA 7 min | opened step 13\nEVT-0011 | accident   | Riverside Market               | sev 3 | HELD → ambulance_3 | opened step 14\nEVT-0012 | medical    | Magnolia Gardens               | sev 5 | ambulance_3 ETA 7 min | opened step 15\nEVT-0013 | medical    | Riverside Market               | sev 5 | ambulance_2 ETA 15 min | opened step 17\nEVT-0014 | crime      | Spring Meadow Estates          | sev 2 | police_1 ETA 9 min | opened step 18\n\n=== UNIT STATUS ===\npolice_0        | police     | Riverside Market               | ON_SCENE → EVT-0003\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0014\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0013\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0012\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Magnolia Gardens               | ON_SCENE → EVT-0005\nfire_6          | fire       | Engine House No. 1             | FREE\nfire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]\nEngine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]\nMetro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]\nHilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]\nSpring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]\nBirchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]\nRiverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]\nNorthside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]\nHighway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]\n\n=== DISPATCHER NOTES ===\nStep 16: CALL-0016 → Duplicate of EVT-0005\nStep 17: CALL-0017 → ambulance ?\nStep 18: CALL-0018 → police police_1\n"}, {"role": "assistant", "content": "{\"action_type\": \"dispatch\", \"severity_pred\": 5, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"fire\", \"vehicle_id\": \"fire_6\", \"reroute\": null}"}]}
{"messages": [{"role": "system", "content": "You are an expert 911 emergency dispatcher.\nYou must respond with exactly one JSON object and no extra text.\n\nAction types:\n1) dispatch\n2) duplicate\n3) hold\n\nRules:\n- If the incoming call is a duplicate of an active event, choose duplicate.\n- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.\n- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.\n- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.\n\nSeverity: 1 (minor) to 5 (catastrophic)\nVehicle mapping:\n- fire -> fire\n- medical or accident -> ambulance\n- crime -> police\n"}, {"role": "user", "content": "=== INCOMING CALL [CALL-0020] ===\nBad crash on First Street! Car flipped over near Spring Meadow Estates. Driver's trapped inside, not responding!\n\n=== ACTIVE EVENTS ===\nEVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4\nEVT-0004 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 16 min | opened step 5\nEVT-0005 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 13 min | opened step 6\nEVT-0006 | accident   | Riverside Market               | sev 2 | HELD → ambulance_2 | opened step 7\nEVT-0008 | accident   | Magnolia Gardens               | sev 4 | HELD → ambulance_2 | opened step 10\nEVT-0009 | medical    | Magnolia Gardens               | sev 2 | HELD → ambulance_3 | opened step 12\nEVT-0010 | fire       | Spring Meadow Estates          | sev 3 | fire_7 ETA 7 min | opened step 13\nEVT-0011 | accident   | Riverside Market               | sev 3 | HELD → ambulance_3 | opened step 14\nEVT-0012 | medical    | Magnolia Gardens               | sev 5 | ambulance_3 ETA 7 min | opened step 15\nEVT-0013 | medical    | Riverside Market               | sev 5 | ambulance_2 ETA 15 min | opened step 17\nEVT-0014 | crime      | Spring Meadow Estates          | sev 2 | police_1 ETA 9 min | opened step 18\nEVT-0015 | fire       | Birchwood Place                | sev 5 | fire_6 ETA 2 min | opened step 19\n\n=== UNIT STATUS ===\npolice_0        | police     | Riverside Market               | ON_SCENE → EVT-0003\npolice_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0014\nambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0013\nambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0012\nambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004\nfire_5          | fire       | Magnolia Gardens               | ON_SCENE → EVT-0005\nfire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0015\nfire_7          | fire       | Spring Meadow Estates          | ON_SCENE → EVT-0010\n\n=== CITY REFERENCE ===\nSt. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]\nEngine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]\nMetro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]\nHilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]\nElmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]\nSpring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]\nMagnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]\nBirchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]\nRiverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]\nNorthside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]\nHighway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]\n\n=== DISPATCHER NOTES ===\nStep 17: CALL-0017 → ambulance ?\nStep 18: CALL-0018 → police police_1\nStep 19: CALL-0019 → fire fire_6\n"}, {"role": "assistant", "content": "{\"action_type\": \"hold\", \"severity_pred\": 3, \"is_duplicate\": false, \"duplicate_of_event_id\": null, \"vehicle_type\": \"ambulance\", \"vehicle_id\": \"ambulance_4\", \"reroute\": null}"}]}