[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Active shooter at Lakeview Residences! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [1 min], Central Crossroads [3 min], Hilltop Manor [7 min], Sunset Villas [8 min], Lakeview Residences [8 min]
Westside Fire Department (fire_station) → Lakeview Residences [5 min], Central Crossroads [5 min], Hilltop Manor [8 min], Magnolia Gardens [6 min]
Metro Police HQ (police_station) → Riverside Market [7 min], Central Crossroads [8 min], Magnolia Gardens [8 min]
Lakeview Residences (residential) → Westside Fire Department [5 min], Sunset Villas [4 min], Hilltop Manor [5 min], St. Mary's Medical Center [8 min], Central Crossroads [10 min]
Sunset Villas (residential) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Hilltop Manor [3 min], Central Crossroads [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [8 min], Central Crossroads [1 min], Westside Fire Department [6 min], Riverside Market [6 min]
Hilltop Manor (residential) → St. Mary's Medical Center [7 min], Westside Fire Department [8 min], Lakeview Residences [5 min], Sunset Villas [3 min], Riverside Market [14 min]
Riverside Market (commercial) → Metro Police HQ [7 min], Magnolia Gardens [6 min], Central Crossroads [7 min], Hilltop Manor [14 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Westside Fire Department [5 min], Metro Police HQ [8 min], Lakeview Residences [10 min], Sunset Villas [8 min], Magnolia Gardens [1 min], Riverside Market [7 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's a break-in happening right now at 441 Oak Lane. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 16 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [1 min], Central Crossroads [3 min], Hilltop Manor [7 min], Sunset Villas [8 min], Lakeview Residences [8 min]
Westside Fire Department (fire_station) → Lakeview Residences [5 min], Central Crossroads [5 min], Hilltop Manor [8 min], Magnolia Gardens [6 min]
Metro Police HQ (police_station) → Riverside Market [7 min], Central Crossroads [8 min], Magnolia Gardens [8 min]
Lakeview Residences (residential) → Westside Fire Department [5 min], Sunset Villas [4 min], Hilltop Manor [5 min], St. Mary's Medical Center [8 min], Central Crossroads [10 min]
Sunset Villas (residential) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Hilltop Manor [3 min], Central Crossroads [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [8 min], Central Crossroads [1 min], Westside Fire Department [6 min], Riverside Market [6 min]
Hilltop Manor (residential) → St. Mary's Medical Center [7 min], Westside Fire Department [8 min], Lakeview Residences [5 min], Sunset Villas [3 min], Riverside Market [14 min]
Riverside Market (commercial) → Metro Police HQ [7 min], Magnolia Gardens [6 min], Central Crossroads [7 min], Hilltop Manor [14 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Westside Fire Department [5 min], Metro Police HQ [8 min], Lakeview Residences [10 min], Sunset Villas [8 min], Magnolia Gardens [1 min], Riverside Market [7 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
I just got mugged near Lakeview Residences! The guy ran towards River Road. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 16 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [1 min], Central Crossroads [3 min], Hilltop Manor [7 min], Sunset Villas [8 min], Lakeview Residences [8 min]
Westside Fire Department (fire_station) → Lakeview Residences [5 min], Central Crossroads [5 min], Hilltop Manor [8 min], Magnolia Gardens [6 min]
Metro Police HQ (police_station) → Riverside Market [7 min], Central Crossroads [8 min], Magnolia Gardens [8 min]
Lakeview Residences (residential) → Westside Fire Department [5 min], Sunset Villas [4 min], Hilltop Manor [5 min], St. Mary's Medical Center [8 min], Central Crossroads [10 min]
Sunset Villas (residential) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Hilltop Manor [3 min], Central Crossroads [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [8 min], Central Crossroads [1 min], Westside Fire Department [6 min], Riverside Market [6 min]
Hilltop Manor (residential) → St. Mary's Medical Center [7 min], Westside Fire Department [8 min], Lakeview Residences [5 min], Sunset Villas [3 min], Riverside Market [14 min]
Riverside Market (commercial) → Metro Police HQ [7 min], Magnolia Gardens [6 min], Central Crossroads [7 min], Hilltop Manor [14 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Westside Fire Department [5 min], Metro Police HQ [8 min], Lakeview Residences [10 min], Sunset Villas [8 min], Magnolia Gardens [1 min], Riverside Market [7 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's a fight outside Lakeview Residences on Oak Lane. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 16 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [1 min], Central Crossroads [3 min], Hilltop Manor [7 min], Sunset Villas [8 min], Lakeview Residences [8 min]
Westside Fire Department (fire_station) → Lakeview Residences [5 min], Central Crossroads [5 min], Hilltop Manor [8 min], Magnolia Gardens [6 min]
Metro Police HQ (police_station) → Riverside Market [7 min], Central Crossroads [8 min], Magnolia Gardens [8 min]
Lakeview Residences (residential) → Westside Fire Department [5 min], Sunset Villas [4 min], Hilltop Manor [5 min], St. Mary's Medical Center [8 min], Central Crossroads [10 min]
Sunset Villas (residential) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Hilltop Manor [3 min], Central Crossroads [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [8 min], Central Crossroads [1 min], Westside Fire Department [6 min], Riverside Market [6 min]
Hilltop Manor (residential) → St. Mary's Medical Center [7 min], Westside Fire Department [8 min], Lakeview Residences [5 min], Sunset Villas [3 min], Riverside Market [14 min]
Riverside Market (commercial) → Metro Police HQ [7 min], Magnolia Gardens [6 min], Central Crossroads [7 min], Hilltop Manor [14 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Westside Fire Department [5 min], Metro Police HQ [8 min], Lakeview Residences [10 min], Sunset Villas [8 min], Magnolia Gardens [1 min], Riverside Market [7 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
There's a break-in happening right now at 716 Oak Lane. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 16 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [1 min], Central Crossroads [3 min], Hilltop Manor [7 min], Sunset Villas [8 min], Lakeview Residences [8 min]
Westside Fire Department (fire_station) → Lakeview Residences [5 min], Central Crossroads [5 min], Hilltop Manor [8 min], Magnolia Gardens [6 min]
Metro Police HQ (police_station) → Riverside Market [7 min], Central Crossroads [8 min], Magnolia Gardens [8 min]
Lakeview Residences (residential) → Westside Fire Department [5 min], Sunset Villas [4 min], Hilltop Manor [5 min], St. Mary's Medical Center [8 min], Central Crossroads [10 min]
Sunset Villas (residential) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Hilltop Manor [3 min], Central Crossroads [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [8 min], Central Crossroads [1 min], Westside Fire Department [6 min], Riverside Market [6 min]
Hilltop Manor (residential) → St. Mary's Medical Center [7 min], Westside Fire Department [8 min], Lakeview Residences [5 min], Sunset Villas [3 min], Riverside Market [14 min]
Riverside Market (commercial) → Metro Police HQ [7 min], Magnolia Gardens [6 min], Central Crossroads [7 min], Hilltop Manor [14 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Westside Fire Department [5 min], Metro Police HQ [8 min], Lakeview Residences [10 min], Sunset Villas [8 min], Magnolia Gardens [1 min], Riverside Market [7 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Building's on fire on Hill Lane near Magnolia Gardens! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 16 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [1 min], Central Crossroads [3 min], Hilltop Manor [7 min], Sunset Villas [8 min], Lakeview Residences [8 min]
Westside Fire Department (fire_station) → Lakeview Residences [5 min], Central Crossroads [5 min], Hilltop Manor [8 min], Magnolia Gardens [6 min]
Metro Police HQ (police_station) → Riverside Market [7 min], Central Crossroads [8 min], Magnolia Gardens [8 min]
Lakeview Residences (residential) → Westside Fire Department [5 min], Sunset Villas [4 min], Hilltop Manor [5 min], St. Mary's Medical Center [8 min], Central Crossroads [10 min]
Sunset Villas (residential) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Hilltop Manor [3 min], Central Crossroads [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [8 min], Central Crossroads [1 min], Westside Fire Department [6 min], Riverside Market [6 min]
Hilltop Manor (residential) → St. Mary's Medical Center [7 min], Westside Fire Department [8 min], Lakeview Residences [5 min], Sunset Villas [3 min], Riverside Market [14 min]
Riverside Market (commercial) → Metro Police HQ [7 min], Magnolia Gardens [6 min], Central Crossroads [7 min], Hilltop Manor [14 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Westside Fire Department [5 min], Metro Police HQ [8 min], Lakeview Residences [10 min], Sunset Villas [8 min], Magnolia Gardens [1 min], Riverside Market [7 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
There's a massive fire — the whole block near Riverside Market is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 16 min | opened step 1
EVT-0002 | fire       | Magnolia Gardens               | sev 1 | fire_5 ETA 6 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [1 min], Central Crossroads [3 min], Hilltop Manor [7 min], Sunset Villas [8 min], Lakeview Residences [8 min]
Westside Fire Department (fire_station) → Lakeview Residences [5 min], Central Crossroads [5 min], Hilltop Manor [8 min], Magnolia Gardens [6 min]
Metro Police HQ (police_station) → Riverside Market [7 min], Central Crossroads [8 min], Magnolia Gardens [8 min]
Lakeview Residences (residential) → Westside Fire Department [5 min], Sunset Villas [4 min], Hilltop Manor [5 min], St. Mary's Medical Center [8 min], Central Crossroads [10 min]
Sunset Villas (residential) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Hilltop Manor [3 min], Central Crossroads [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [8 min], Central Crossroads [1 min], Westside Fire Department [6 min], Riverside Market [6 min]
Hilltop Manor (residential) → St. Mary's Medical Center [7 min], Westside Fire Department [8 min], Lakeview Residences [5 min], Sunset Villas [3 min], Riverside Market [14 min]
Riverside Market (commercial) → Metro Police HQ [7 min], Magnolia Gardens [6 min], Central Crossroads [7 min], Hilltop Manor [14 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Westside Fire Department [5 min], Metro Police HQ [8 min], Lakeview Residences [10 min], Sunset Villas [8 min], Magnolia Gardens [1 min], Riverside Market [7 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
I think I heard gunshots near 537 Hill Lane! People are running. I'm hiding inside Magnolia Gardens, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 16 min | opened step 1
EVT-0002 | fire       | Magnolia Gardens               | sev 1 | fire_5 ETA 6 min | opened step 6
EVT-0003 | fire       | Riverside Market               | sev 4 | fire_6 ETA 11 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [1 min], Central Crossroads [3 min], Hilltop Manor [7 min], Sunset Villas [8 min], Lakeview Residences [8 min]
Westside Fire Department (fire_station) → Lakeview Residences [5 min], Central Crossroads [5 min], Hilltop Manor [8 min], Magnolia Gardens [6 min]
Metro Police HQ (police_station) → Riverside Market [7 min], Central Crossroads [8 min], Magnolia Gardens [8 min]
Lakeview Residences (residential) → Westside Fire Department [5 min], Sunset Villas [4 min], Hilltop Manor [5 min], St. Mary's Medical Center [8 min], Central Crossroads [10 min]
Sunset Villas (residential) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Hilltop Manor [3 min], Central Crossroads [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [8 min], Central Crossroads [1 min], Westside Fire Department [6 min], Riverside Market [6 min]
Hilltop Manor (residential) → St. Mary's Medical Center [7 min], Westside Fire Department [8 min], Lakeview Residences [5 min], Sunset Villas [3 min], Riverside Market [14 min]
Riverside Market (commercial) → Metro Police HQ [7 min], Magnolia Gardens [6 min], Central Crossroads [7 min], Hilltop Manor [14 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Westside Fire Department [5 min], Metro Police HQ [8 min], Lakeview Residences [10 min], Sunset Villas [8 min], Magnolia Gardens [1 min], Riverside Market [7 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → fire fire_5
Step 7: CALL-0007 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
There's been some kind of mass incident at Lakeview Residences — multiple people down, some not moving. We need everything, Oak Lane entrance.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 16 min | opened step 1
EVT-0002 | fire       | Magnolia Gardens               | sev 1 | fire_5 ETA 6 min | opened step 6
EVT-0003 | fire       | Riverside Market               | sev 4 | fire_6 ETA 11 min | opened step 7
EVT-0004 | crime      | Magnolia Gardens               | sev 4 | police_1 ETA 7 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [1 min], Central Crossroads [3 min], Hilltop Manor [7 min], Sunset Villas [8 min], Lakeview Residences [8 min]
Westside Fire Department (fire_station) → Lakeview Residences [5 min], Central Crossroads [5 min], Hilltop Manor [8 min], Magnolia Gardens [6 min]
Metro Police HQ (police_station) → Riverside Market [7 min], Central Crossroads [8 min], Magnolia Gardens [8 min]
Lakeview Residences (residential) → Westside Fire Department [5 min], Sunset Villas [4 min], Hilltop Manor [5 min], St. Mary's Medical Center [8 min], Central Crossroads [10 min]
Sunset Villas (residential) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Hilltop Manor [3 min], Central Crossroads [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [8 min], Central Crossroads [1 min], Westside Fire Department [6 min], Riverside Market [6 min]
Hilltop Manor (residential) → St. Mary's Medical Center [7 min], Westside Fire Department [8 min], Lakeview Residences [5 min], Sunset Villas [3 min], Riverside Market [14 min]
Riverside Market (commercial) → Metro Police HQ [7 min], Magnolia Gardens [6 min], Central Crossroads [7 min], Hilltop Manor [14 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Westside Fire Department [5 min], Metro Police HQ [8 min], Lakeview Residences [10 min], Sunset Villas [8 min], Magnolia Gardens [1 min], Riverside Market [7 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → fire fire_5
Step 7: CALL-0007 → fire fire_6
Step 8: CALL-0008 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Active shooter at Magnolia Gardens! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 16 min | opened step 1
EVT-0002 | fire       | Magnolia Gardens               | sev 1 | fire_5 ETA 6 min | opened step 6
EVT-0003 | fire       | Riverside Market               | sev 4 | fire_6 ETA 11 min | opened step 7
EVT-0004 | crime      | Magnolia Gardens               | sev 4 | police_1 ETA 7 min | opened step 8
EVT-0005 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 7 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [1 min], Central Crossroads [3 min], Hilltop Manor [7 min], Sunset Villas [8 min], Lakeview Residences [8 min]
Westside Fire Department (fire_station) → Lakeview Residences [5 min], Central Crossroads [5 min], Hilltop Manor [8 min], Magnolia Gardens [6 min]
Metro Police HQ (police_station) → Riverside Market [7 min], Central Crossroads [8 min], Magnolia Gardens [8 min]
Lakeview Residences (residential) → Westside Fire Department [5 min], Sunset Villas [4 min], Hilltop Manor [5 min], St. Mary's Medical Center [8 min], Central Crossroads [10 min]
Sunset Villas (residential) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Hilltop Manor [3 min], Central Crossroads [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [8 min], Central Crossroads [1 min], Westside Fire Department [6 min], Riverside Market [6 min]
Hilltop Manor (residential) → St. Mary's Medical Center [7 min], Westside Fire Department [8 min], Lakeview Residences [5 min], Sunset Villas [3 min], Riverside Market [14 min]
Riverside Market (commercial) → Metro Police HQ [7 min], Magnolia Gardens [6 min], Central Crossroads [7 min], Hilltop Manor [14 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Westside Fire Department [5 min], Metro Police HQ [8 min], Lakeview Residences [10 min], Sunset Villas [8 min], Magnolia Gardens [1 min], Riverside Market [7 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → fire fire_6
Step 8: CALL-0008 → police police_1
Step 9: CALL-0009 → ambulance ambulance_2

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
I think I heard gunshots near 127 Oak Boulevard! People are running. I'm hiding inside Hilltop Manor, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 16 min | opened step 1
EVT-0002 | fire       | Magnolia Gardens               | sev 1 | fire_5 ETA 6 min | opened step 6
EVT-0003 | fire       | Riverside Market               | sev 4 | fire_6 ETA 11 min | opened step 7
EVT-0004 | crime      | Magnolia Gardens               | sev 4 | police_1 ETA 7 min | opened step 8
EVT-0005 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 7 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [1 min], Central Crossroads [3 min], Hilltop Manor [7 min], Sunset Villas [8 min], Lakeview Residences [8 min]
Westside Fire Department (fire_station) → Lakeview Residences [5 min], Central Crossroads [5 min], Hilltop Manor [8 min], Magnolia Gardens [6 min]
Metro Police HQ (police_station) → Riverside Market [7 min], Central Crossroads [8 min], Magnolia Gardens [8 min]
Lakeview Residences (residential) → Westside Fire Department [5 min], Sunset Villas [4 min], Hilltop Manor [5 min], St. Mary's Medical Center [8 min], Central Crossroads [10 min]
Sunset Villas (residential) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Hilltop Manor [3 min], Central Crossroads [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [8 min], Central Crossroads [1 min], Westside Fire Department [6 min], Riverside Market [6 min]
Hilltop Manor (residential) → St. Mary's Medical Center [7 min], Westside Fire Department [8 min], Lakeview Residences [5 min], Sunset Villas [3 min], Riverside Market [14 min]
Riverside Market (commercial) → Metro Police HQ [7 min], Magnolia Gardens [6 min], Central Crossroads [7 min], Hilltop Manor [14 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Westside Fire Department [5 min], Metro Police HQ [8 min], Lakeview Residences [10 min], Sunset Villas [8 min], Magnolia Gardens [1 min], Riverside Market [7 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → police police_1
Step 9: CALL-0009 → ambulance ambulance_2
Step 10: CALL-0010 → Duplicate of EVT-0004

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "police_0", "from_event_id": "EVT-0001", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
I think I heard gunshots near 476 Hill Lane! People are running. I'm hiding inside Magnolia Gardens, please send help!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Magnolia Gardens               | sev 1 | fire_5 ETA 6 min | opened step 6
EVT-0003 | fire       | Riverside Market               | sev 4 | fire_6 ETA 11 min | opened step 7
EVT-0004 | crime      | Magnolia Gardens               | sev 4 | police_1 ETA 7 min | opened step 8
EVT-0005 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 7 min | opened step 9
EVT-0006 | crime      | Hilltop Manor                  | sev 4 | police_0 ETA 16 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0006
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Magnolia Gardens               | ON_SCENE → EVT-0002
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [1 min], Central Crossroads [3 min], Hilltop Manor [7 min], Sunset Villas [8 min], Lakeview Residences [8 min]
Westside Fire Department (fire_station) → Lakeview Residences [5 min], Central Crossroads [5 min], Hilltop Manor [8 min], Magnolia Gardens [6 min]
Metro Police HQ (police_station) → Riverside Market [7 min], Central Crossroads [8 min], Magnolia Gardens [8 min]
Lakeview Residences (residential) → Westside Fire Department [5 min], Sunset Villas [4 min], Hilltop Manor [5 min], St. Mary's Medical Center [8 min], Central Crossroads [10 min]
Sunset Villas (residential) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Hilltop Manor [3 min], Central Crossroads [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [8 min], Central Crossroads [1 min], Westside Fire Department [6 min], Riverside Market [6 min]
Hilltop Manor (residential) → St. Mary's Medical Center [7 min], Westside Fire Department [8 min], Lakeview Residences [5 min], Sunset Villas [3 min], Riverside Market [14 min]
Riverside Market (commercial) → Metro Police HQ [7 min], Magnolia Gardens [6 min], Central Crossroads [7 min], Hilltop Manor [14 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Westside Fire Department [5 min], Metro Police HQ [8 min], Lakeview Residences [10 min], Sunset Villas [8 min], Magnolia Gardens [1 min], Riverside Market [7 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → ambulance ambulance_2
Step 10: CALL-0010 → Duplicate of EVT-0004
Step 11: CALL-0011 → police ?

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
There's a fight outside Hilltop Manor on Oak Boulevard. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Magnolia Gardens               | sev 1 | fire_5 ETA 6 min | opened step 6
EVT-0003 | fire       | Riverside Market               | sev 4 | fire_6 ETA 11 min | opened step 7
EVT-0004 | crime      | Magnolia Gardens               | sev 4 | police_1 ETA 7 min | opened step 8
EVT-0005 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 7 min | opened step 9
EVT-0006 | crime      | Hilltop Manor                  | sev 4 | police_0 ETA 16 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0006
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Magnolia Gardens               | ON_SCENE → EVT-0002
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [1 min], Central Crossroads [3 min], Hilltop Manor [7 min], Sunset Villas [8 min], Lakeview Residences [8 min]
Westside Fire Department (fire_station) → Lakeview Residences [5 min], Central Crossroads [5 min], Hilltop Manor [8 min], Magnolia Gardens [6 min]
Metro Police HQ (police_station) → Riverside Market [7 min], Central Crossroads [8 min], Magnolia Gardens [8 min]
Lakeview Residences (residential) → Westside Fire Department [5 min], Sunset Villas [4 min], Hilltop Manor [5 min], St. Mary's Medical Center [8 min], Central Crossroads [10 min]
Sunset Villas (residential) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Hilltop Manor [3 min], Central Crossroads [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [8 min], Central Crossroads [1 min], Westside Fire Department [6 min], Riverside Market [6 min]
Hilltop Manor (residential) → St. Mary's Medical Center [7 min], Westside Fire Department [8 min], Lakeview Residences [5 min], Sunset Villas [3 min], Riverside Market [14 min]
Riverside Market (commercial) → Metro Police HQ [7 min], Magnolia Gardens [6 min], Central Crossroads [7 min], Hilltop Manor [14 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Westside Fire Department [5 min], Metro Police HQ [8 min], Lakeview Residences [10 min], Sunset Villas [8 min], Magnolia Gardens [1 min], Riverside Market [7 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → Duplicate of EVT-0004
Step 11: CALL-0011 → police ?
Step 12: CALL-0012 → Duplicate of EVT-0004

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
There's a fire at 434 Oak Lane! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Riverside Market               | sev 4 | fire_6 ETA 11 min | opened step 7
EVT-0004 | crime      | Magnolia Gardens               | sev 4 | police_1 ETA 7 min | opened step 8
EVT-0005 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 7 min | opened step 9
EVT-0006 | crime      | Hilltop Manor                  | sev 4 | police_0 ETA 16 min | opened step 11
EVT-0007 | crime      | Hilltop Manor                  | sev 1 | HELD → police_1 | opened step 13

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0006
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Magnolia Gardens               | RETURNING → EVT-0002
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [1 min], Central Crossroads [3 min], Hilltop Manor [7 min], Sunset Villas [8 min], Lakeview Residences [8 min]
Westside Fire Department (fire_station) → Lakeview Residences [5 min], Central Crossroads [5 min], Hilltop Manor [8 min], Magnolia Gardens [6 min]
Metro Police HQ (police_station) → Riverside Market [7 min], Central Crossroads [8 min], Magnolia Gardens [8 min]
Lakeview Residences (residential) → Westside Fire Department [5 min], Sunset Villas [4 min], Hilltop Manor [5 min], St. Mary's Medical Center [8 min], Central Crossroads [10 min]
Sunset Villas (residential) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Hilltop Manor [3 min], Central Crossroads [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [8 min], Central Crossroads [1 min], Westside Fire Department [6 min], Riverside Market [6 min]
Hilltop Manor (residential) → St. Mary's Medical Center [7 min], Westside Fire Department [8 min], Lakeview Residences [5 min], Sunset Villas [3 min], Riverside Market [14 min]
Riverside Market (commercial) → Metro Police HQ [7 min], Magnolia Gardens [6 min], Central Crossroads [7 min], Hilltop Manor [14 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Westside Fire Department [5 min], Metro Police HQ [8 min], Lakeview Residences [10 min], Sunset Villas [8 min], Magnolia Gardens [1 min], Riverside Market [7 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → police ?
Step 12: CALL-0012 → Duplicate of EVT-0004
Step 13: CALL-0013 → HOLD (police, waiting for police_1)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
I'd like to report a shoplifter at Magnolia Gardens on Hill Lane. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Riverside Market               | sev 4 | fire_6 ETA 11 min | opened step 7
EVT-0004 | crime      | Magnolia Gardens               | sev 4 | police_1 ETA 7 min | opened step 8
EVT-0005 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 7 min | opened step 9
EVT-0006 | crime      | Hilltop Manor                  | sev 4 | police_0 ETA 16 min | opened step 11
EVT-0007 | crime      | Hilltop Manor                  | sev 1 | HELD → police_1 | opened step 13
EVT-0008 | fire       | Lakeview Residences            | sev 3 | fire_7 ETA 4 min | opened step 14

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0006
police_1        | police     | Magnolia Gardens               | ON_SCENE → EVT-0004
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Magnolia Gardens               | RETURNING → EVT-0002
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [1 min], Central Crossroads [3 min], Hilltop Manor [7 min], Sunset Villas [8 min], Lakeview Residences [8 min]
Westside Fire Department (fire_station) → Lakeview Residences [5 min], Central Crossroads [5 min], Hilltop Manor [8 min], Magnolia Gardens [6 min]
Metro Police HQ (police_station) → Riverside Market [7 min], Central Crossroads [8 min], Magnolia Gardens [8 min]
Lakeview Residences (residential) → Westside Fire Department [5 min], Sunset Villas [4 min], Hilltop Manor [5 min], St. Mary's Medical Center [8 min], Central Crossroads [10 min]
Sunset Villas (residential) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Hilltop Manor [3 min], Central Crossroads [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [8 min], Central Crossroads [1 min], Westside Fire Department [6 min], Riverside Market [6 min]
Hilltop Manor (residential) → St. Mary's Medical Center [7 min], Westside Fire Department [8 min], Lakeview Residences [5 min], Sunset Villas [3 min], Riverside Market [14 min]
Riverside Market (commercial) → Metro Police HQ [7 min], Magnolia Gardens [6 min], Central Crossroads [7 min], Hilltop Manor [14 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Westside Fire Department [5 min], Metro Police HQ [8 min], Lakeview Residences [10 min], Sunset Villas [8 min], Magnolia Gardens [1 min], Riverside Market [7 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0004
Step 13: CALL-0013 → HOLD (police, waiting for police_1)
Step 14: CALL-0014 → fire fire_7

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
A cyclist got hit by a car near Magnolia Gardens. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]
Hilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]
Spring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]
Riverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]
Northside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
A cyclist got hit by a car near Magnolia Gardens. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 3 | ambulance_2 ETA 7 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]
Hilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]
Spring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]
Riverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]
Northside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
A cyclist got hit by a car near Magnolia Gardens. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 3 | ambulance_2 ETA 7 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]
Hilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]
Spring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]
Riverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]
Northside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
I think I heard gunshots near 339 Spring Road! People are running. I'm hiding inside Riverside Market, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 3 | ambulance_2 ETA 7 min | opened step 1
EVT-0002 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 7 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]
Hilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]
Spring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]
Riverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]
Northside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Pedestrian hit by a truck at Spring Road near Hilltop Manor. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 3 | ambulance_2 ETA 7 min | opened step 1
EVT-0002 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 7 min | opened step 3
EVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]
Hilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]
Spring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]
Riverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]
Northside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → ambulance ambulance_3
Step 4: CALL-0004 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Yeah there's a small fire in a dumpster near Magnolia Gardens on Maple Lane. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 3 | ambulance_2 ETA 7 min | opened step 1
EVT-0002 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 7 min | opened step 3
EVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4
EVT-0004 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 16 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]
Hilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]
Spring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]
Riverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]
Northside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ambulance_3
Step 4: CALL-0004 → police police_0
Step 5: CALL-0005 → ambulance ambulance_4

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Multi-car pileup on Spring Road near Riverside Market! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 3 | ambulance_2 ETA 7 min | opened step 1
EVT-0002 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 7 min | opened step 3
EVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4
EVT-0004 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 16 min | opened step 5
EVT-0005 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 13 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]
Hilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]
Spring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]
Riverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]
Northside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → police police_0
Step 5: CALL-0005 → ambulance ambulance_4
Step 6: CALL-0006 → fire fire_5

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's a fire at 592 Elm Street! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 3 | ambulance_2 ETA 7 min | opened step 1
EVT-0002 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 7 min | opened step 3
EVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4
EVT-0004 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 16 min | opened step 5
EVT-0005 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 13 min | opened step 6
EVT-0006 | accident   | Riverside Market               | sev 2 | HELD → ambulance_2 | opened step 7

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Magnolia Gardens               | ON_SCENE → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]
Hilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]
Spring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]
Riverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]
Northside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → ambulance ambulance_4
Step 6: CALL-0006 → fire fire_5
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
There's a massive fire — the whole block near Magnolia Gardens is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 3 | ambulance_2 ETA 7 min | opened step 1
EVT-0002 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 7 min | opened step 3
EVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4
EVT-0004 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 16 min | opened step 5
EVT-0005 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 13 min | opened step 6
EVT-0006 | accident   | Riverside Market               | sev 2 | HELD → ambulance_2 | opened step 7
EVT-0007 | fire       | Elmwood Terrace                | sev 4 | fire_6 ETA 3 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Magnolia Gardens               | ON_SCENE → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]
Hilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]
Spring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]
Riverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]
Northside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → fire fire_5
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_2)
Step 8: CALL-0008 → fire fire_6

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Pedestrian hit by a truck at First Street near Magnolia Gardens. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0002 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 7 min | opened step 3
EVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4
EVT-0004 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 16 min | opened step 5
EVT-0005 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 13 min | opened step 6
EVT-0006 | accident   | Riverside Market               | sev 2 | HELD → ambulance_2 | opened step 7
EVT-0007 | fire       | Elmwood Terrace                | sev 4 | fire_6 ETA 3 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Magnolia Gardens               | RETURNING → EVT-0001
ambulance_3     | ambulance  | Magnolia Gardens               | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]
Hilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]
Spring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]
Riverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]
Northside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_2)
Step 8: CALL-0008 → fire fire_6
Step 9: CALL-0009 → Duplicate of EVT-0005

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Car accident at Maple Lane and River Road. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0002 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 7 min | opened step 3
EVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4
EVT-0004 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 16 min | opened step 5
EVT-0005 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 13 min | opened step 6
EVT-0006 | accident   | Riverside Market               | sev 2 | HELD → ambulance_2 | opened step 7
EVT-0007 | fire       | Elmwood Terrace                | sev 4 | fire_6 ETA 3 min | opened step 8
EVT-0008 | accident   | Magnolia Gardens               | sev 4 | HELD → ambulance_2 | opened step 10

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Magnolia Gardens               | RETURNING → EVT-0001
ambulance_3     | ambulance  | Magnolia Gardens               | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Elmwood Terrace                | ON_SCENE → EVT-0007
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]
Hilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]
Spring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]
Riverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]
Northside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → fire fire_6
Step 9: CALL-0009 → Duplicate of EVT-0005
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0008", "vehicle_type": null, "vehicle_id": null, "reroute": null}