[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Someone fainted at Cedar Park Village. They're breathing okay now but look really pale. We're on Maple Boulevard.

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Riverside Condos               | sev 3 | police_0 ETA 16 min | opened step 5
EVT-0004 | medical    | Riverside Condos               | sev 3 | HELD → ambulance_3 | opened step 8
EVT-0005 | fire       | Maple Heights                  | sev 4 | fire_5 ETA 6 min | opened step 9
EVT-0006 | crime      | Elmwood Terrace                | sev 2 | police_1 ETA 9 min | opened step 10
EVT-0007 | medical    | Cedar Park Village             | sev 5 | ambulance_3 ETA 11 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0005
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Elmwood Terrace [1 min], Maple Heights [3 min], Central Crossroads [4 min], Oak Avenue Shops [7 min], Downtown Precinct [8 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Maple Heights [7 min], Elmwood Terrace [7 min]
Downtown Precinct (police_station) → Riverside General Hospital [8 min], Central Fire Station [4 min], Maple Heights [7 min], Oak Avenue Shops [15 min], Cedar Park Village [13 min], Central Crossroads [11 min]
Elmwood Terrace (residential) → Riverside General Hospital [1 min], Central Fire Station [7 min], Maple Heights [4 min], Central Crossroads [5 min], Cedar Park Village [11 min]
Cedar Park Village (residential) → Elmwood Terrace [11 min], Central Plaza [7 min], Riverside Condos [6 min], Central Crossroads [8 min], Downtown Precinct [13 min], Oakwood Apartments [14 min]
Oakwood Apartments (residential) → Oak Avenue Shops [2 min], Riverside General Hospital [7 min], Cedar Park Village [14 min]
Maple Heights (residential) → Riverside General Hospital [3 min], Central Fire Station [7 min], Downtown Precinct [7 min], Elmwood Terrace [4 min]
Riverside Condos (residential) → Cedar Park Village [6 min], Central Plaza [4 min], Highway 9 Interchange [6 min]
Central Plaza (commercial) → Cedar Park Village [7 min], Riverside Condos [4 min], Central Crossroads [2 min], Highway 9 Interchange [5 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [7 min], Downtown Precinct [15 min], Oakwood Apartments [2 min], Central Crossroads [5 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Riverside Condos [6 min], Central Plaza [5 min], Oak Avenue Shops [6 min], Central Crossroads [7 min]
Central Crossroads (road_junction) → Riverside General Hospital [4 min], Elmwood Terrace [5 min], Cedar Park Village [8 min], Central Plaza [2 min], Oak Avenue Shops [5 min], Highway 9 Interchange [7 min], Downtown Precinct [11 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → ambulance ?
Step 12: CALL-0012 → Duplicate of EVT-0003
Step 13: CALL-0013 → Duplicate of EVT-0007

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0007", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Active shooter at Riverside Condos! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Riverside Condos               | sev 3 | police_0 ETA 16 min | opened step 5
EVT-0004 | medical    | Riverside Condos               | sev 3 | HELD → ambulance_3 | opened step 8
EVT-0005 | fire       | Maple Heights                  | sev 4 | fire_5 ETA 6 min | opened step 9
EVT-0006 | crime      | Elmwood Terrace                | sev 2 | police_1 ETA 9 min | opened step 10
EVT-0007 | medical    | Cedar Park Village             | sev 5 | ambulance_3 ETA 11 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Maple Heights                  | ON_SCENE → EVT-0005
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Elmwood Terrace [1 min], Maple Heights [3 min], Central Crossroads [4 min], Oak Avenue Shops [7 min], Downtown Precinct [8 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Maple Heights [7 min], Elmwood Terrace [7 min]
Downtown Precinct (police_station) → Riverside General Hospital [8 min], Central Fire Station [4 min], Maple Heights [7 min], Oak Avenue Shops [15 min], Cedar Park Village [13 min], Central Crossroads [11 min]
Elmwood Terrace (residential) → Riverside General Hospital [1 min], Central Fire Station [7 min], Maple Heights [4 min], Central Crossroads [5 min], Cedar Park Village [11 min]
Cedar Park Village (residential) → Elmwood Terrace [11 min], Central Plaza [7 min], Riverside Condos [6 min], Central Crossroads [8 min], Downtown Precinct [13 min], Oakwood Apartments [14 min]
Oakwood Apartments (residential) → Oak Avenue Shops [2 min], Riverside General Hospital [7 min], Cedar Park Village [14 min]
Maple Heights (residential) → Riverside General Hospital [3 min], Central Fire Station [7 min], Downtown Precinct [7 min], Elmwood Terrace [4 min]
Riverside Condos (residential) → Cedar Park Village [6 min], Central Plaza [4 min], Highway 9 Interchange [6 min]
Central Plaza (commercial) → Cedar Park Village [7 min], Riverside Condos [4 min], Central Crossroads [2 min], Highway 9 Interchange [5 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [7 min], Downtown Precinct [15 min], Oakwood Apartments [2 min], Central Crossroads [5 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Riverside Condos [6 min], Central Plaza [5 min], Oak Avenue Shops [6 min], Central Crossroads [7 min]
Central Crossroads (road_junction) → Riverside General Hospital [4 min], Elmwood Terrace [5 min], Cedar Park Village [8 min], Central Plaza [2 min], Oak Avenue Shops [5 min], Highway 9 Interchange [7 min], Downtown Precinct [11 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0003
Step 13: CALL-0013 → Duplicate of EVT-0007
Step 14: CALL-0014 → Duplicate of EVT-0007

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Fender bender on Main Street near Pinecrest Homes. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE
fire_8          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]
Westside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]
Central Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]
Cedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]
Hilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Someone fainted at Cedar Park Village. They're breathing okay now but look really pale. We're on Park Lane.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Pinecrest Homes                | sev 3 | ambulance_3 ETA 5 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE
fire_8          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]
Westside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]
Central Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]
Cedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]
Hilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Bad crash on Main Street! Car flipped over near Pinecrest Homes. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Pinecrest Homes                | sev 3 | ambulance_3 ETA 5 min | opened step 1
EVT-0002 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 10 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE
fire_8          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]
Westside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]
Central Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]
Cedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]
Hilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → ambulance ambulance_4

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Oh god, the whole kitchen is on fire at 741 Spring Boulevard! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Pinecrest Homes                | sev 3 | ambulance_3 ETA 5 min | opened step 1
EVT-0002 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 10 min | opened step 2
EVT-0003 | accident   | Pinecrest Homes                | sev 3 | ambulance_5 ETA 5 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE
fire_8          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]
Westside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]
Central Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]
Cedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]
Hilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → ambulance ambulance_4
Step 3: CALL-0003 → ambulance ambulance_5

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Oh god, the whole kitchen is on fire at 165 Park Lane! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Pinecrest Homes                | sev 3 | ambulance_3 ETA 5 min | opened step 1
EVT-0002 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 10 min | opened step 2
EVT-0003 | accident   | Pinecrest Homes                | sev 3 | ambulance_5 ETA 5 min | opened step 3
EVT-0004 | fire       | Parkside Shopping Center       | sev 4 | fire_6 ETA 2 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_7          | fire       | Westside Fire Department       | FREE
fire_8          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]
Westside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]
Central Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]
Cedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]
Hilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_4
Step 3: CALL-0003 → ambulance ambulance_5
Step 4: CALL-0004 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Car accident at Park Lane and First Lane. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Pinecrest Homes                | sev 3 | ambulance_3 ETA 5 min | opened step 1
EVT-0002 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 10 min | opened step 2
EVT-0003 | accident   | Pinecrest Homes                | sev 3 | ambulance_5 ETA 5 min | opened step 3
EVT-0004 | fire       | Parkside Shopping Center       | sev 4 | fire_6 ETA 2 min | opened step 4
EVT-0005 | fire       | Cedar Park Village             | sev 1 | fire_7 ETA 4 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Pinecrest Homes                | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_6          | fire       | Parkside Shopping Center       | ON_SCENE → EVT-0004
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005
fire_8          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]
Westside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]
Central Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]
Cedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]
Hilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ambulance_5
Step 4: CALL-0004 → fire fire_6
Step 5: CALL-0005 → fire fire_7

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_5", "from_event_id": "EVT-0003", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
I just got mugged near Elmwood Terrace! The guy ran towards Main Street. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Pinecrest Homes                | sev 3 | ambulance_3 ETA 5 min | opened step 1
EVT-0002 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 10 min | opened step 2
EVT-0003 | accident   | Pinecrest Homes                | sev 3 | UNASSIGNED | opened step 3
EVT-0004 | fire       | Parkside Shopping Center       | sev 4 | fire_6 ETA 2 min | opened step 4
EVT-0005 | fire       | Cedar Park Village             | sev 1 | fire_7 ETA 4 min | opened step 5
EVT-0006 | accident   | Cedar Park Village             | sev 5 | ambulance_5 ETA 10 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Pinecrest Homes                | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
fire_6          | fire       | Parkside Shopping Center       | ON_SCENE → EVT-0004
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005
fire_8          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]
Westside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]
Central Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]
Cedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]
Hilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → fire fire_6
Step 5: CALL-0005 → fire fire_7
Step 6: CALL-0006 → ambulance ?

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's a massive fire — the whole block near Elmwood Terrace is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 10 min | opened step 2
EVT-0005 | fire       | Cedar Park Village             | sev 1 | fire_7 ETA 4 min | opened step 5
EVT-0006 | accident   | Cedar Park Village             | sev 5 | ambulance_5 ETA 10 min | opened step 6
EVT-0007 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 16 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0007
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Pinecrest Homes                | RETURNING → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
fire_6          | fire       | Parkside Shopping Center       | RETURNING → EVT-0004
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005
fire_8          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]
Westside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]
Central Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]
Cedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]
Hilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → fire fire_7
Step 6: CALL-0006 → ambulance ?
Step 7: CALL-0007 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_8", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
There's been some kind of mass incident at Parkside Shopping Center — multiple people down, some not moving. We need everything, Spring Boulevard entrance.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 10 min | opened step 2
EVT-0005 | fire       | Cedar Park Village             | sev 1 | fire_7 ETA 4 min | opened step 5
EVT-0006 | accident   | Cedar Park Village             | sev 5 | ambulance_5 ETA 10 min | opened step 6
EVT-0007 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 16 min | opened step 7
EVT-0008 | fire       | Elmwood Terrace                | sev 4 | fire_8 ETA 9 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0007
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Pinecrest Homes                | RETURNING → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
fire_6          | fire       | Parkside Shopping Center       | RETURNING → EVT-0004
fire_7          | fire       | Cedar Park Village             | ON_SCENE → EVT-0005
fire_8          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]
Westside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]
Central Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]
Cedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]
Hilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → ambulance ?
Step 7: CALL-0007 → police police_0
Step 8: CALL-0008 → fire fire_8

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Building's on fire on First Lane near Spring Meadow Estates! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 10 min | opened step 2
EVT-0005 | fire       | Cedar Park Village             | sev 1 | fire_7 ETA 4 min | opened step 5
EVT-0006 | accident   | Cedar Park Village             | sev 5 | ambulance_5 ETA 10 min | opened step 6
EVT-0007 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 16 min | opened step 7
EVT-0008 | fire       | Elmwood Terrace                | sev 4 | fire_8 ETA 9 min | opened step 8
EVT-0009 | medical    | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 7 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0007
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Cedar Park Village             | ON_SCENE → EVT-0005
fire_8          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]
Westside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]
Central Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]
Cedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]
Hilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → police police_0
Step 8: CALL-0008 → fire fire_8
Step 9: CALL-0009 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
There's a fire at 920 Main Street! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 10 min | opened step 2
EVT-0006 | accident   | Cedar Park Village             | sev 5 | ambulance_5 ETA 10 min | opened step 6
EVT-0007 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 16 min | opened step 7
EVT-0008 | fire       | Elmwood Terrace                | sev 4 | fire_8 ETA 9 min | opened step 8
EVT-0009 | medical    | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 7 min | opened step 9
EVT-0010 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 3 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0007
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0010
fire_7          | fire       | Cedar Park Village             | RETURNING → EVT-0005
fire_8          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]
Westside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]
Central Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]
Cedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]
Hilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → fire fire_8
Step 9: CALL-0009 → HOLD (ambulance, waiting for ambulance_3)
Step 10: CALL-0010 → fire fire_6

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
There's a massive fire — the whole block near Elmwood Terrace is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 10 min | opened step 2
EVT-0006 | accident   | Cedar Park Village             | sev 5 | ambulance_5 ETA 10 min | opened step 6
EVT-0007 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 16 min | opened step 7
EVT-0008 | fire       | Elmwood Terrace                | sev 4 | fire_8 ETA 9 min | opened step 8
EVT-0009 | medical    | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 7 min | opened step 9
EVT-0010 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 3 min | opened step 10
EVT-0011 | fire       | Pinecrest Homes                | sev 2 | HELD → fire_7 | opened step 11

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0007
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
ambulance_4     | ambulance  | Cedar Park Village             | ON_SCENE → EVT-0002
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0010
fire_7          | fire       | Cedar Park Village             | RETURNING → EVT-0005
fire_8          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]
Westside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]
Central Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]
Cedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]
Hilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → HOLD (ambulance, waiting for ambulance_3)
Step 10: CALL-0010 → fire fire_6
Step 11: CALL-0011 → HOLD (fire, waiting for fire_7)

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0008", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Active shooter at Hilltop Manor! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 10 min | opened step 2
EVT-0006 | accident   | Cedar Park Village             | sev 5 | ambulance_5 ETA 10 min | opened step 6
EVT-0007 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 16 min | opened step 7
EVT-0008 | fire       | Elmwood Terrace                | sev 4 | fire_8 ETA 9 min | opened step 8
EVT-0009 | medical    | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 7 min | opened step 9
EVT-0010 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 3 min | opened step 10
EVT-0011 | fire       | Pinecrest Homes                | sev 2 | fire_7 ETA 7 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0007
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
ambulance_4     | ambulance  | Cedar Park Village             | ON_SCENE → EVT-0002
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
fire_6          | fire       | Spring Meadow Estates          | ON_SCENE → EVT-0010
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0011
fire_8          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]
Westside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]
Central Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]
Cedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]
Hilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → fire fire_6
Step 11: CALL-0011 → HOLD (fire, waiting for fire_7)
Step 12: CALL-0012 → Duplicate of EVT-0008

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Someone's not breathing at Pinecrest Homes! A bystander is doing CPR. Please send an ambulance to Main Street immediately!

=== ACTIVE EVENTS ===
EVT-0006 | accident   | Cedar Park Village             | sev 5 | ambulance_5 ETA 10 min | opened step 6
EVT-0007 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 16 min | opened step 7
EVT-0008 | fire       | Elmwood Terrace                | sev 4 | fire_8 ETA 9 min | opened step 8
EVT-0009 | medical    | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 7 min | opened step 9
EVT-0010 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 3 min | opened step 10
EVT-0011 | fire       | Pinecrest Homes                | sev 2 | fire_7 ETA 7 min | opened step 11
EVT-0012 | crime      | Hilltop Manor                  | sev 2 | police_1 ETA 9 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0007
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0012
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
ambulance_4     | ambulance  | Cedar Park Village             | RETURNING → EVT-0002
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
fire_6          | fire       | Spring Meadow Estates          | ON_SCENE → EVT-0010
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0011
fire_8          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]
Westside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]
Central Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]
Cedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]
Hilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → HOLD (fire, waiting for fire_7)
Step 12: CALL-0012 → Duplicate of EVT-0008
Step 13: CALL-0013 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0009", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Someone fainted at Parkside Shopping Center. They're breathing okay now but look really pale. We're on Spring Boulevard.

=== ACTIVE EVENTS ===
EVT-0006 | accident   | Cedar Park Village             | sev 5 | ambulance_5 ETA 10 min | opened step 6
EVT-0007 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 16 min | opened step 7
EVT-0008 | fire       | Elmwood Terrace                | sev 4 | fire_8 ETA 9 min | opened step 8
EVT-0009 | medical    | Parkside Shopping Center       | sev 1 | HELD → ambulance_3 | opened step 9
EVT-0011 | fire       | Pinecrest Homes                | sev 2 | fire_7 ETA 7 min | opened step 11
EVT-0012 | crime      | Hilltop Manor                  | sev 2 | police_1 ETA 9 min | opened step 13
EVT-0013 | medical    | Pinecrest Homes                | sev 4 | ambulance_3 ETA 5 min | opened step 14

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0007
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0012
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0013
ambulance_4     | ambulance  | Cedar Park Village             | RETURNING → EVT-0002
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
fire_6          | fire       | Spring Meadow Estates          | RETURNING → EVT-0010
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0011
fire_8          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]
Westside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]
Central Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]
Cedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]
Hilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0008
Step 13: CALL-0013 → police police_1
Step 14: CALL-0014 → ambulance ?

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
Pedestrian hit by a truck at Park Boulevard near Spring Meadow Estates. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0006 | accident   | Cedar Park Village             | sev 5 | ambulance_5 ETA 10 min | opened step 6
EVT-0007 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 16 min | opened step 7
EVT-0008 | fire       | Elmwood Terrace                | sev 4 | fire_8 ETA 9 min | opened step 8
EVT-0009 | medical    | Parkside Shopping Center       | sev 1 | HELD → ambulance_3 | opened step 9
EVT-0011 | fire       | Pinecrest Homes                | sev 2 | fire_7 ETA 7 min | opened step 11
EVT-0012 | crime      | Hilltop Manor                  | sev 2 | police_1 ETA 9 min | opened step 13
EVT-0013 | medical    | Pinecrest Homes                | sev 4 | ambulance_3 ETA 5 min | opened step 14
EVT-0014 | medical    | Parkside Shopping Center       | sev 3 | ambulance_4 ETA 7 min | opened step 15

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0007
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0012
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0013
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0014
ambulance_5     | ambulance  | Cedar Park Village             | ON_SCENE → EVT-0006
fire_6          | fire       | Spring Meadow Estates          | RETURNING → EVT-0010
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0011
fire_8          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]
Westside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]
Central Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]
Cedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]
Hilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → police police_1
Step 14: CALL-0014 → ambulance ?
Step 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_4)

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
Someone fainted at Pinecrest Homes. They're breathing okay now but look really pale. We're on Main Street.

=== ACTIVE EVENTS ===
EVT-0006 | accident   | Cedar Park Village             | sev 5 | ambulance_5 ETA 10 min | opened step 6
EVT-0007 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 16 min | opened step 7
EVT-0008 | fire       | Elmwood Terrace                | sev 4 | fire_8 ETA 9 min | opened step 8
EVT-0009 | medical    | Parkside Shopping Center       | sev 1 | HELD → ambulance_3 | opened step 9
EVT-0011 | fire       | Pinecrest Homes                | sev 2 | fire_7 ETA 7 min | opened step 11
EVT-0012 | crime      | Hilltop Manor                  | sev 2 | police_1 ETA 9 min | opened step 13
EVT-0013 | medical    | Pinecrest Homes                | sev 4 | ambulance_3 ETA 5 min | opened step 14
EVT-0014 | medical    | Parkside Shopping Center       | sev 3 | ambulance_4 ETA 7 min | opened step 15
EVT-0015 | accident   | Spring Meadow Estates          | sev 2 | HELD → ambulance_5 | opened step 16

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0007
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0012
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0013
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0014
ambulance_5     | ambulance  | Cedar Park Village             | ON_SCENE → EVT-0006
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0011
fire_8          | fire       | Elmwood Terrace                | ON_SCENE → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]
Westside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]
Central Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]
Cedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]
Hilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → ambulance ?
Step 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_4)
Step 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_5)

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0013", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
Hello, my neighbor fell and hurt her ankle at 977 First Lane. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0007 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 16 min | opened step 7
EVT-0008 | fire       | Elmwood Terrace                | sev 4 | fire_8 ETA 9 min | opened step 8
EVT-0009 | medical    | Parkside Shopping Center       | sev 1 | HELD → ambulance_3 | opened step 9
EVT-0011 | fire       | Pinecrest Homes                | sev 2 | fire_7 ETA 7 min | opened step 11
EVT-0012 | crime      | Hilltop Manor                  | sev 2 | police_1 ETA 9 min | opened step 13
EVT-0013 | medical    | Pinecrest Homes                | sev 4 | ambulance_3 ETA 5 min | opened step 14
EVT-0014 | medical    | Parkside Shopping Center       | sev 3 | ambulance_4 ETA 7 min | opened step 15
EVT-0015 | accident   | Spring Meadow Estates          | sev 2 | HELD → ambulance_5 | opened step 16

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0007
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0012
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0013
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0014
ambulance_5     | ambulance  | Cedar Park Village             | RETURNING → EVT-0006
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0011
fire_8          | fire       | Elmwood Terrace                | ON_SCENE → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]
Westside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]
Central Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]
Cedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]
Hilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_4)
Step 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_5)
Step 17: CALL-0017 → Duplicate of EVT-0013

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
There's a break-in happening right now at 709 First Lane. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0007 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 16 min | opened step 7
EVT-0009 | medical    | Parkside Shopping Center       | sev 1 | HELD → ambulance_3 | opened step 9
EVT-0011 | fire       | Pinecrest Homes                | sev 2 | fire_7 ETA 7 min | opened step 11
EVT-0012 | crime      | Hilltop Manor                  | sev 2 | police_1 ETA 9 min | opened step 13
EVT-0013 | medical    | Pinecrest Homes                | sev 4 | ambulance_3 ETA 5 min | opened step 14
EVT-0014 | medical    | Parkside Shopping Center       | sev 3 | ambulance_4 ETA 7 min | opened step 15
EVT-0015 | accident   | Spring Meadow Estates          | sev 2 | HELD → ambulance_5 | opened step 16
EVT-0016 | medical    | Spring Meadow Estates          | sev 2 | HELD → ambulance_5 | opened step 18

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0007
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0012
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Pinecrest Homes                | ON_SCENE → EVT-0013
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0014
ambulance_5     | ambulance  | Cedar Park Village             | RETURNING → EVT-0006
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0011
fire_8          | fire       | Elmwood Terrace                | RETURNING → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]
Westside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]
Central Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]
Cedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]
Hilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_5)
Step 17: CALL-0017 → Duplicate of EVT-0013
Step 18: CALL-0018 → HOLD (ambulance, waiting for ambulance_5)

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_2", "reroute": null}