[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
I just got mugged near Cedar Park Village! The guy ran towards Park Street. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Aspen Ridge                    | sev 4 | ambulance_2 ETA 6 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 1 | fire_4 ETA 11 min | opened step 2
EVT-0003 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 16 min | opened step 3
EVT-0004 | medical    | Aspen Ridge                    | sev 3 | HELD → ambulance_2 | opened step 4
EVT-0005 | crime      | Elmwood Terrace                | sev 3 | police_0 ETA 17 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Cedar Park Village [1 min], Aspen Ridge [7 min], Central Police Station [8 min], Northside Junction [10 min], Parkside Shopping Center [12 min]
Engine House No. 1 (fire_station) → Central Police Station [7 min], Downtown Mall [9 min], Aspen Ridge [12 min], Pinecrest Homes [12 min]
Central Police Station (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [7 min], Aspen Ridge [6 min], Cedar Park Village [7 min], Downtown Mall [8 min]
Pinecrest Homes (residential) → Engine House No. 1 [12 min], Lakeview Residences [2 min], Parkside Shopping Center [6 min], Elmwood Terrace [12 min], Downtown Mall [6 min]
Aspen Ridge (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [12 min], Central Police Station [6 min], Downtown Mall [4 min], Parkside Shopping Center [7 min], Cedar Park Village [7 min], Northside Junction [7 min]
Cedar Park Village (residential) → St. Mary's Medical Center [1 min], Central Police Station [7 min], Aspen Ridge [7 min], Lakeview Residences [16 min]
Elmwood Terrace (residential) → Pinecrest Homes [12 min], Northside Junction [4 min], Parkside Shopping Center [7 min], Downtown Mall [9 min]
Lakeview Residences (residential) → Pinecrest Homes [2 min], Cedar Park Village [16 min], Parkside Shopping Center [7 min], Downtown Mall [6 min]
Downtown Mall (commercial) → Engine House No. 1 [9 min], Central Police Station [8 min], Aspen Ridge [4 min], Lakeview Residences [6 min], Parkside Shopping Center [2 min], Pinecrest Homes [6 min], Elmwood Terrace [9 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [12 min], Pinecrest Homes [6 min], Aspen Ridge [7 min], Elmwood Terrace [7 min], Lakeview Residences [7 min], Downtown Mall [2 min], Northside Junction [5 min]
Northside Junction (road_junction) → St. Mary's Medical Center [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min], Aspen Ridge [7 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ambulance_3
Step 4: CALL-0004 → HOLD (ambulance, waiting for ambulance_2)
Step 5: CALL-0005 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 830 Third Avenue, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Aspen Ridge                    | sev 4 | ambulance_2 ETA 6 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 1 | fire_4 ETA 11 min | opened step 2
EVT-0003 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 16 min | opened step 3
EVT-0004 | medical    | Aspen Ridge                    | sev 3 | HELD → ambulance_2 | opened step 4
EVT-0005 | crime      | Elmwood Terrace                | sev 3 | police_0 ETA 17 min | opened step 5
EVT-0006 | crime      | Cedar Park Village             | sev 5 | police_1 ETA 7 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0006
ambulance_2     | ambulance  | Aspen Ridge                    | ON_SCENE → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Cedar Park Village [1 min], Aspen Ridge [7 min], Central Police Station [8 min], Northside Junction [10 min], Parkside Shopping Center [12 min]
Engine House No. 1 (fire_station) → Central Police Station [7 min], Downtown Mall [9 min], Aspen Ridge [12 min], Pinecrest Homes [12 min]
Central Police Station (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [7 min], Aspen Ridge [6 min], Cedar Park Village [7 min], Downtown Mall [8 min]
Pinecrest Homes (residential) → Engine House No. 1 [12 min], Lakeview Residences [2 min], Parkside Shopping Center [6 min], Elmwood Terrace [12 min], Downtown Mall [6 min]
Aspen Ridge (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [12 min], Central Police Station [6 min], Downtown Mall [4 min], Parkside Shopping Center [7 min], Cedar Park Village [7 min], Northside Junction [7 min]
Cedar Park Village (residential) → St. Mary's Medical Center [1 min], Central Police Station [7 min], Aspen Ridge [7 min], Lakeview Residences [16 min]
Elmwood Terrace (residential) → Pinecrest Homes [12 min], Northside Junction [4 min], Parkside Shopping Center [7 min], Downtown Mall [9 min]
Lakeview Residences (residential) → Pinecrest Homes [2 min], Cedar Park Village [16 min], Parkside Shopping Center [7 min], Downtown Mall [6 min]
Downtown Mall (commercial) → Engine House No. 1 [9 min], Central Police Station [8 min], Aspen Ridge [4 min], Lakeview Residences [6 min], Parkside Shopping Center [2 min], Pinecrest Homes [6 min], Elmwood Terrace [9 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [12 min], Pinecrest Homes [6 min], Aspen Ridge [7 min], Elmwood Terrace [7 min], Lakeview Residences [7 min], Downtown Mall [2 min], Northside Junction [5 min]
Northside Junction (road_junction) → St. Mary's Medical Center [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min], Aspen Ridge [7 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → HOLD (ambulance, waiting for ambulance_2)
Step 5: CALL-0005 → police police_0
Step 6: CALL-0006 → police police_1

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Oh god, the whole kitchen is on fire at 198 Elm Lane! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Aspen Ridge                    | sev 4 | ambulance_2 ETA 6 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 1 | fire_4 ETA 11 min | opened step 2
EVT-0003 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 16 min | opened step 3
EVT-0004 | medical    | Aspen Ridge                    | sev 3 | HELD → ambulance_2 | opened step 4
EVT-0005 | crime      | Elmwood Terrace                | sev 3 | police_0 ETA 17 min | opened step 5
EVT-0006 | crime      | Cedar Park Village             | sev 5 | police_1 ETA 7 min | opened step 6
EVT-0007 | medical    | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0006
ambulance_2     | ambulance  | Aspen Ridge                    | ON_SCENE → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Cedar Park Village [1 min], Aspen Ridge [7 min], Central Police Station [8 min], Northside Junction [10 min], Parkside Shopping Center [12 min]
Engine House No. 1 (fire_station) → Central Police Station [7 min], Downtown Mall [9 min], Aspen Ridge [12 min], Pinecrest Homes [12 min]
Central Police Station (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [7 min], Aspen Ridge [6 min], Cedar Park Village [7 min], Downtown Mall [8 min]
Pinecrest Homes (residential) → Engine House No. 1 [12 min], Lakeview Residences [2 min], Parkside Shopping Center [6 min], Elmwood Terrace [12 min], Downtown Mall [6 min]
Aspen Ridge (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [12 min], Central Police Station [6 min], Downtown Mall [4 min], Parkside Shopping Center [7 min], Cedar Park Village [7 min], Northside Junction [7 min]
Cedar Park Village (residential) → St. Mary's Medical Center [1 min], Central Police Station [7 min], Aspen Ridge [7 min], Lakeview Residences [16 min]
Elmwood Terrace (residential) → Pinecrest Homes [12 min], Northside Junction [4 min], Parkside Shopping Center [7 min], Downtown Mall [9 min]
Lakeview Residences (residential) → Pinecrest Homes [2 min], Cedar Park Village [16 min], Parkside Shopping Center [7 min], Downtown Mall [6 min]
Downtown Mall (commercial) → Engine House No. 1 [9 min], Central Police Station [8 min], Aspen Ridge [4 min], Lakeview Residences [6 min], Parkside Shopping Center [2 min], Pinecrest Homes [6 min], Elmwood Terrace [9 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [12 min], Pinecrest Homes [6 min], Aspen Ridge [7 min], Elmwood Terrace [7 min], Lakeview Residences [7 min], Downtown Mall [2 min], Northside Junction [5 min]
Northside Junction (road_junction) → St. Mary's Medical Center [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min], Aspen Ridge [7 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → police police_0
Step 6: CALL-0006 → police police_1
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 712 Third Avenue, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Aspen Ridge                    | sev 1 | fire_4 ETA 11 min | opened step 2
EVT-0003 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 16 min | opened step 3
EVT-0004 | medical    | Aspen Ridge                    | sev 3 | HELD → ambulance_2 | opened step 4
EVT-0005 | crime      | Elmwood Terrace                | sev 3 | police_0 ETA 17 min | opened step 5
EVT-0006 | crime      | Cedar Park Village             | sev 5 | police_1 ETA 7 min | opened step 6
EVT-0007 | medical    | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 7
EVT-0008 | fire       | Aspen Ridge                    | sev 2 | fire_5 ETA 11 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0006
ambulance_2     | ambulance  | Aspen Ridge                    | RETURNING → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Cedar Park Village [1 min], Aspen Ridge [7 min], Central Police Station [8 min], Northside Junction [10 min], Parkside Shopping Center [12 min]
Engine House No. 1 (fire_station) → Central Police Station [7 min], Downtown Mall [9 min], Aspen Ridge [12 min], Pinecrest Homes [12 min]
Central Police Station (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [7 min], Aspen Ridge [6 min], Cedar Park Village [7 min], Downtown Mall [8 min]
Pinecrest Homes (residential) → Engine House No. 1 [12 min], Lakeview Residences [2 min], Parkside Shopping Center [6 min], Elmwood Terrace [12 min], Downtown Mall [6 min]
Aspen Ridge (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [12 min], Central Police Station [6 min], Downtown Mall [4 min], Parkside Shopping Center [7 min], Cedar Park Village [7 min], Northside Junction [7 min]
Cedar Park Village (residential) → St. Mary's Medical Center [1 min], Central Police Station [7 min], Aspen Ridge [7 min], Lakeview Residences [16 min]
Elmwood Terrace (residential) → Pinecrest Homes [12 min], Northside Junction [4 min], Parkside Shopping Center [7 min], Downtown Mall [9 min]
Lakeview Residences (residential) → Pinecrest Homes [2 min], Cedar Park Village [16 min], Parkside Shopping Center [7 min], Downtown Mall [6 min]
Downtown Mall (commercial) → Engine House No. 1 [9 min], Central Police Station [8 min], Aspen Ridge [4 min], Lakeview Residences [6 min], Parkside Shopping Center [2 min], Pinecrest Homes [6 min], Elmwood Terrace [9 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [12 min], Pinecrest Homes [6 min], Aspen Ridge [7 min], Elmwood Terrace [7 min], Lakeview Residences [7 min], Downtown Mall [2 min], Northside Junction [5 min]
Northside Junction (road_junction) → St. Mary's Medical Center [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min], Aspen Ridge [7 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → police police_1
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_2)
Step 8: CALL-0008 → fire fire_5

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Someone's not breathing at Cedar Park Village! A bystander is doing CPR. Please send an ambulance to Third Avenue immediately!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Aspen Ridge                    | sev 1 | fire_4 ETA 11 min | opened step 2
EVT-0003 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 16 min | opened step 3
EVT-0004 | medical    | Aspen Ridge                    | sev 3 | HELD → ambulance_2 | opened step 4
EVT-0005 | crime      | Elmwood Terrace                | sev 3 | police_0 ETA 17 min | opened step 5
EVT-0006 | crime      | Cedar Park Village             | sev 5 | police_1 ETA 7 min | opened step 6
EVT-0007 | medical    | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 7
EVT-0008 | fire       | Aspen Ridge                    | sev 2 | fire_5 ETA 11 min | opened step 8
EVT-0009 | medical    | Cedar Park Village             | sev 1 | HELD → ambulance_2 | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0006
ambulance_2     | ambulance  | Aspen Ridge                    | RETURNING → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Cedar Park Village [1 min], Aspen Ridge [7 min], Central Police Station [8 min], Northside Junction [10 min], Parkside Shopping Center [12 min]
Engine House No. 1 (fire_station) → Central Police Station [7 min], Downtown Mall [9 min], Aspen Ridge [12 min], Pinecrest Homes [12 min]
Central Police Station (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [7 min], Aspen Ridge [6 min], Cedar Park Village [7 min], Downtown Mall [8 min]
Pinecrest Homes (residential) → Engine House No. 1 [12 min], Lakeview Residences [2 min], Parkside Shopping Center [6 min], Elmwood Terrace [12 min], Downtown Mall [6 min]
Aspen Ridge (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [12 min], Central Police Station [6 min], Downtown Mall [4 min], Parkside Shopping Center [7 min], Cedar Park Village [7 min], Northside Junction [7 min]
Cedar Park Village (residential) → St. Mary's Medical Center [1 min], Central Police Station [7 min], Aspen Ridge [7 min], Lakeview Residences [16 min]
Elmwood Terrace (residential) → Pinecrest Homes [12 min], Northside Junction [4 min], Parkside Shopping Center [7 min], Downtown Mall [9 min]
Lakeview Residences (residential) → Pinecrest Homes [2 min], Cedar Park Village [16 min], Parkside Shopping Center [7 min], Downtown Mall [6 min]
Downtown Mall (commercial) → Engine House No. 1 [9 min], Central Police Station [8 min], Aspen Ridge [4 min], Lakeview Residences [6 min], Parkside Shopping Center [2 min], Pinecrest Homes [6 min], Elmwood Terrace [9 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [12 min], Pinecrest Homes [6 min], Aspen Ridge [7 min], Elmwood Terrace [7 min], Lakeview Residences [7 min], Downtown Mall [2 min], Northside Junction [5 min]
Northside Junction (road_junction) → St. Mary's Medical Center [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min], Aspen Ridge [7 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_2)
Step 8: CALL-0008 → fire fire_5
Step 9: CALL-0009 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0003", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Someone's not breathing at Birchwood Place! A bystander is doing CPR. Please send an ambulance to Main Boulevard immediately!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Birchwood Place [1 min], Central Plaza [2 min], Spring Meadow Estates [5 min], Southbound Overpass [4 min], Engine House No. 1 [9 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [9 min], Southbound Overpass [6 min], Metro Police HQ [8 min], Birchwood Place [9 min]
Metro Police HQ (police_station) → Engine House No. 1 [8 min], Westway Intersection [4 min], Aspen Ridge [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Birchwood Place [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → Metro Police HQ [4 min], Westway Intersection [4 min], Central Plaza [8 min], Birchwood Place [9 min]
Birchwood Place (residential) → St. Mary's Medical Center [1 min], Spring Meadow Estates [4 min], Aspen Ridge [9 min], Central Plaza [2 min], Engine House No. 1 [9 min], Southbound Overpass [6 min]
Central Plaza (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [5 min], Aspen Ridge [8 min], Birchwood Place [2 min], Southbound Overpass [5 min], Westway Intersection [6 min]
Westway Intersection (road_junction) → Metro Police HQ [4 min], Aspen Ridge [4 min], Central Plaza [6 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Birchwood Place [6 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Hello, my neighbor fell and hurt her ankle at 924 Main Boulevard. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Birchwood Place                | sev 1 | ambulance_3 ETA 1 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Birchwood Place                | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Birchwood Place [1 min], Central Plaza [2 min], Spring Meadow Estates [5 min], Southbound Overpass [4 min], Engine House No. 1 [9 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [9 min], Southbound Overpass [6 min], Metro Police HQ [8 min], Birchwood Place [9 min]
Metro Police HQ (police_station) → Engine House No. 1 [8 min], Westway Intersection [4 min], Aspen Ridge [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Birchwood Place [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → Metro Police HQ [4 min], Westway Intersection [4 min], Central Plaza [8 min], Birchwood Place [9 min]
Birchwood Place (residential) → St. Mary's Medical Center [1 min], Spring Meadow Estates [4 min], Aspen Ridge [9 min], Central Plaza [2 min], Engine House No. 1 [9 min], Southbound Overpass [6 min]
Central Plaza (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [5 min], Aspen Ridge [8 min], Birchwood Place [2 min], Southbound Overpass [5 min], Westway Intersection [6 min]
Westway Intersection (road_junction) → Metro Police HQ [4 min], Aspen Ridge [4 min], Central Plaza [6 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Birchwood Place [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Hello, my neighbor fell and hurt her ankle at 439 Main Boulevard. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Birchwood Place                | sev 1 | ambulance_3 ETA 1 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Birchwood Place                | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Birchwood Place [1 min], Central Plaza [2 min], Spring Meadow Estates [5 min], Southbound Overpass [4 min], Engine House No. 1 [9 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [9 min], Southbound Overpass [6 min], Metro Police HQ [8 min], Birchwood Place [9 min]
Metro Police HQ (police_station) → Engine House No. 1 [8 min], Westway Intersection [4 min], Aspen Ridge [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Birchwood Place [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → Metro Police HQ [4 min], Westway Intersection [4 min], Central Plaza [8 min], Birchwood Place [9 min]
Birchwood Place (residential) → St. Mary's Medical Center [1 min], Spring Meadow Estates [4 min], Aspen Ridge [9 min], Central Plaza [2 min], Engine House No. 1 [9 min], Southbound Overpass [6 min]
Central Plaza (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [5 min], Aspen Ridge [8 min], Birchwood Place [2 min], Southbound Overpass [5 min], Westway Intersection [6 min]
Westway Intersection (road_junction) → Metro Police HQ [4 min], Aspen Ridge [4 min], Central Plaza [6 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Birchwood Place [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's a man having chest pains at 673 Main Boulevard. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Birchwood Place                | sev 5 | ambulance_4 ETA 1 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Birchwood Place                | RETURNING → EVT-0001
ambulance_4     | ambulance  | Birchwood Place                | ON_SCENE → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Birchwood Place [1 min], Central Plaza [2 min], Spring Meadow Estates [5 min], Southbound Overpass [4 min], Engine House No. 1 [9 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [9 min], Southbound Overpass [6 min], Metro Police HQ [8 min], Birchwood Place [9 min]
Metro Police HQ (police_station) → Engine House No. 1 [8 min], Westway Intersection [4 min], Aspen Ridge [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Birchwood Place [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → Metro Police HQ [4 min], Westway Intersection [4 min], Central Plaza [8 min], Birchwood Place [9 min]
Birchwood Place (residential) → St. Mary's Medical Center [1 min], Spring Meadow Estates [4 min], Aspen Ridge [9 min], Central Plaza [2 min], Engine House No. 1 [9 min], Southbound Overpass [6 min]
Central Plaza (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [5 min], Aspen Ridge [8 min], Birchwood Place [2 min], Southbound Overpass [5 min], Westway Intersection [6 min]
Westway Intersection (road_junction) → Metro Police HQ [4 min], Aspen Ridge [4 min], Central Plaza [6 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Birchwood Place [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
There's been some kind of mass incident at Birchwood Place — multiple people down, some not moving. We need everything, Main Boulevard entrance.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Birchwood Place                | sev 5 | ambulance_4 ETA 1 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Birchwood Place                | RETURNING → EVT-0001
ambulance_4     | ambulance  | Birchwood Place                | ON_SCENE → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Birchwood Place [1 min], Central Plaza [2 min], Spring Meadow Estates [5 min], Southbound Overpass [4 min], Engine House No. 1 [9 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [9 min], Southbound Overpass [6 min], Metro Police HQ [8 min], Birchwood Place [9 min]
Metro Police HQ (police_station) → Engine House No. 1 [8 min], Westway Intersection [4 min], Aspen Ridge [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Birchwood Place [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → Metro Police HQ [4 min], Westway Intersection [4 min], Central Plaza [8 min], Birchwood Place [9 min]
Birchwood Place (residential) → St. Mary's Medical Center [1 min], Spring Meadow Estates [4 min], Aspen Ridge [9 min], Central Plaza [2 min], Engine House No. 1 [9 min], Southbound Overpass [6 min]
Central Plaza (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [5 min], Aspen Ridge [8 min], Birchwood Place [2 min], Southbound Overpass [5 min], Westway Intersection [6 min]
Westway Intersection (road_junction) → Metro Police HQ [4 min], Aspen Ridge [4 min], Central Plaza [6 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Birchwood Place [6 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → ambulance ambulance_4
Step 4: CALL-0004 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Someone fainted at Spring Meadow Estates. They're breathing okay now but look really pale. We're on Third Lane.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | Birchwood Place                | RETURNING → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Birchwood Place [1 min], Central Plaza [2 min], Spring Meadow Estates [5 min], Southbound Overpass [4 min], Engine House No. 1 [9 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [9 min], Southbound Overpass [6 min], Metro Police HQ [8 min], Birchwood Place [9 min]
Metro Police HQ (police_station) → Engine House No. 1 [8 min], Westway Intersection [4 min], Aspen Ridge [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Birchwood Place [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → Metro Police HQ [4 min], Westway Intersection [4 min], Central Plaza [8 min], Birchwood Place [9 min]
Birchwood Place (residential) → St. Mary's Medical Center [1 min], Spring Meadow Estates [4 min], Aspen Ridge [9 min], Central Plaza [2 min], Engine House No. 1 [9 min], Southbound Overpass [6 min]
Central Plaza (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [5 min], Aspen Ridge [8 min], Birchwood Place [2 min], Southbound Overpass [5 min], Westway Intersection [6 min]
Westway Intersection (road_junction) → Metro Police HQ [4 min], Aspen Ridge [4 min], Central Plaza [6 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Birchwood Place [6 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ambulance_4
Step 4: CALL-0004 → Duplicate of EVT-0002
Step 5: CALL-0005 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Pedestrian hit by a truck at Cedar Road near Spring Meadow Estates. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Spring Meadow Estates          | sev 5 | ambulance_3 ETA 4 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Birchwood Place                | RETURNING → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Birchwood Place [1 min], Central Plaza [2 min], Spring Meadow Estates [5 min], Southbound Overpass [4 min], Engine House No. 1 [9 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [9 min], Southbound Overpass [6 min], Metro Police HQ [8 min], Birchwood Place [9 min]
Metro Police HQ (police_station) → Engine House No. 1 [8 min], Westway Intersection [4 min], Aspen Ridge [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Birchwood Place [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → Metro Police HQ [4 min], Westway Intersection [4 min], Central Plaza [8 min], Birchwood Place [9 min]
Birchwood Place (residential) → St. Mary's Medical Center [1 min], Spring Meadow Estates [4 min], Aspen Ridge [9 min], Central Plaza [2 min], Engine House No. 1 [9 min], Southbound Overpass [6 min]
Central Plaza (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [5 min], Aspen Ridge [8 min], Birchwood Place [2 min], Southbound Overpass [5 min], Westway Intersection [6 min]
Westway Intersection (road_junction) → Metro Police HQ [4 min], Aspen Ridge [4 min], Central Plaza [6 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Birchwood Place [6 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0002
Step 5: CALL-0005 → Duplicate of EVT-0002
Step 6: CALL-0006 → ambulance ambulance_3

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Someone's not breathing at Birchwood Place! A bystander is doing CPR. Please send an ambulance to Main Boulevard immediately!

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Spring Meadow Estates          | sev 5 | ambulance_3 ETA 4 min | opened step 6
EVT-0004 | accident   | Spring Meadow Estates          | sev 3 | ambulance_4 ETA 4 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Birchwood Place [1 min], Central Plaza [2 min], Spring Meadow Estates [5 min], Southbound Overpass [4 min], Engine House No. 1 [9 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [9 min], Southbound Overpass [6 min], Metro Police HQ [8 min], Birchwood Place [9 min]
Metro Police HQ (police_station) → Engine House No. 1 [8 min], Westway Intersection [4 min], Aspen Ridge [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Birchwood Place [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → Metro Police HQ [4 min], Westway Intersection [4 min], Central Plaza [8 min], Birchwood Place [9 min]
Birchwood Place (residential) → St. Mary's Medical Center [1 min], Spring Meadow Estates [4 min], Aspen Ridge [9 min], Central Plaza [2 min], Engine House No. 1 [9 min], Southbound Overpass [6 min]
Central Plaza (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [5 min], Aspen Ridge [8 min], Birchwood Place [2 min], Southbound Overpass [5 min], Westway Intersection [6 min]
Westway Intersection (road_junction) → Metro Police HQ [4 min], Aspen Ridge [4 min], Central Plaza [6 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Birchwood Place [6 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0002
Step 6: CALL-0006 → ambulance ambulance_3
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_4)

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
There's been some kind of mass incident at Birchwood Place — multiple people down, some not moving. We need everything, Main Boulevard entrance.

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Spring Meadow Estates          | sev 5 | ambulance_3 ETA 4 min | opened step 6
EVT-0004 | accident   | Spring Meadow Estates          | sev 3 | ambulance_4 ETA 4 min | opened step 7
EVT-0005 | medical    | Birchwood Place                | sev 3 | HELD → ambulance_3 | opened step 8

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Birchwood Place [1 min], Central Plaza [2 min], Spring Meadow Estates [5 min], Southbound Overpass [4 min], Engine House No. 1 [9 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [9 min], Southbound Overpass [6 min], Metro Police HQ [8 min], Birchwood Place [9 min]
Metro Police HQ (police_station) → Engine House No. 1 [8 min], Westway Intersection [4 min], Aspen Ridge [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Birchwood Place [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → Metro Police HQ [4 min], Westway Intersection [4 min], Central Plaza [8 min], Birchwood Place [9 min]
Birchwood Place (residential) → St. Mary's Medical Center [1 min], Spring Meadow Estates [4 min], Aspen Ridge [9 min], Central Plaza [2 min], Engine House No. 1 [9 min], Southbound Overpass [6 min]
Central Plaza (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [5 min], Aspen Ridge [8 min], Birchwood Place [2 min], Southbound Overpass [5 min], Westway Intersection [6 min]
Westway Intersection (road_junction) → Metro Police HQ [4 min], Aspen Ridge [4 min], Central Plaza [6 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Birchwood Place [6 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → ambulance ambulance_3
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_4)
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Hello, my neighbor fell and hurt her ankle at 483 Third Lane. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Spring Meadow Estates          | sev 5 | ambulance_3 ETA 4 min | opened step 6
EVT-0004 | accident   | Spring Meadow Estates          | sev 3 | ambulance_4 ETA 4 min | opened step 7
EVT-0005 | medical    | Birchwood Place                | sev 3 | HELD → ambulance_3 | opened step 8

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0003
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Birchwood Place [1 min], Central Plaza [2 min], Spring Meadow Estates [5 min], Southbound Overpass [4 min], Engine House No. 1 [9 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [9 min], Southbound Overpass [6 min], Metro Police HQ [8 min], Birchwood Place [9 min]
Metro Police HQ (police_station) → Engine House No. 1 [8 min], Westway Intersection [4 min], Aspen Ridge [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Birchwood Place [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → Metro Police HQ [4 min], Westway Intersection [4 min], Central Plaza [8 min], Birchwood Place [9 min]
Birchwood Place (residential) → St. Mary's Medical Center [1 min], Spring Meadow Estates [4 min], Aspen Ridge [9 min], Central Plaza [2 min], Engine House No. 1 [9 min], Southbound Overpass [6 min]
Central Plaza (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [5 min], Aspen Ridge [8 min], Birchwood Place [2 min], Southbound Overpass [5 min], Westway Intersection [6 min]
Westway Intersection (road_junction) → Metro Police HQ [4 min], Aspen Ridge [4 min], Central Plaza [6 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Birchwood Place [6 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_4)
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)
Step 9: CALL-0009 → Duplicate of EVT-0005

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
There's a massive fire — the whole block near Birchwood Place is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Spring Meadow Estates          | sev 5 | ambulance_3 ETA 4 min | opened step 6
EVT-0004 | accident   | Spring Meadow Estates          | sev 3 | ambulance_4 ETA 4 min | opened step 7
EVT-0005 | medical    | Birchwood Place                | sev 3 | HELD → ambulance_3 | opened step 8

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0003
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Birchwood Place [1 min], Central Plaza [2 min], Spring Meadow Estates [5 min], Southbound Overpass [4 min], Engine House No. 1 [9 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [9 min], Southbound Overpass [6 min], Metro Police HQ [8 min], Birchwood Place [9 min]
Metro Police HQ (police_station) → Engine House No. 1 [8 min], Westway Intersection [4 min], Aspen Ridge [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Birchwood Place [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → Metro Police HQ [4 min], Westway Intersection [4 min], Central Plaza [8 min], Birchwood Place [9 min]
Birchwood Place (residential) → St. Mary's Medical Center [1 min], Spring Meadow Estates [4 min], Aspen Ridge [9 min], Central Plaza [2 min], Engine House No. 1 [9 min], Southbound Overpass [6 min]
Central Plaza (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [5 min], Aspen Ridge [8 min], Birchwood Place [2 min], Southbound Overpass [5 min], Westway Intersection [6 min]
Westway Intersection (road_junction) → Metro Police HQ [4 min], Aspen Ridge [4 min], Central Plaza [6 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Birchwood Place [6 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)
Step 9: CALL-0009 → Duplicate of EVT-0005
Step 10: CALL-0010 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
There's a break-in happening right now at 325 Main Boulevard. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0004 | accident   | Spring Meadow Estates          | sev 3 | ambulance_4 ETA 4 min | opened step 7
EVT-0005 | medical    | Birchwood Place                | sev 3 | HELD → ambulance_3 | opened step 8
EVT-0006 | fire       | Birchwood Place                | sev 4 | fire_5 ETA 9 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Spring Meadow Estates          | RETURNING → EVT-0003
ambulance_4     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0004
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Birchwood Place [1 min], Central Plaza [2 min], Spring Meadow Estates [5 min], Southbound Overpass [4 min], Engine House No. 1 [9 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [9 min], Southbound Overpass [6 min], Metro Police HQ [8 min], Birchwood Place [9 min]
Metro Police HQ (police_station) → Engine House No. 1 [8 min], Westway Intersection [4 min], Aspen Ridge [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Birchwood Place [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → Metro Police HQ [4 min], Westway Intersection [4 min], Central Plaza [8 min], Birchwood Place [9 min]
Birchwood Place (residential) → St. Mary's Medical Center [1 min], Spring Meadow Estates [4 min], Aspen Ridge [9 min], Central Plaza [2 min], Engine House No. 1 [9 min], Southbound Overpass [6 min]
Central Plaza (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [5 min], Aspen Ridge [8 min], Birchwood Place [2 min], Southbound Overpass [5 min], Westway Intersection [6 min]
Westway Intersection (road_junction) → Metro Police HQ [4 min], Aspen Ridge [4 min], Central Plaza [6 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Birchwood Place [6 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → Duplicate of EVT-0005
Step 10: CALL-0010 → Duplicate of EVT-0003
Step 11: CALL-0011 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
I'd like to report a shoplifter at Birchwood Place on Main Boulevard. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0004 | accident   | Spring Meadow Estates          | sev 3 | ambulance_4 ETA 4 min | opened step 7
EVT-0005 | medical    | Birchwood Place                | sev 3 | HELD → ambulance_3 | opened step 8
EVT-0006 | fire       | Birchwood Place                | sev 4 | fire_5 ETA 9 min | opened step 11
EVT-0007 | crime      | Birchwood Place                | sev 2 | police_0 ETA 11 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0007
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Spring Meadow Estates          | RETURNING → EVT-0003
ambulance_4     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0004
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Birchwood Place [1 min], Central Plaza [2 min], Spring Meadow Estates [5 min], Southbound Overpass [4 min], Engine House No. 1 [9 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [9 min], Southbound Overpass [6 min], Metro Police HQ [8 min], Birchwood Place [9 min]
Metro Police HQ (police_station) → Engine House No. 1 [8 min], Westway Intersection [4 min], Aspen Ridge [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Birchwood Place [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → Metro Police HQ [4 min], Westway Intersection [4 min], Central Plaza [8 min], Birchwood Place [9 min]
Birchwood Place (residential) → St. Mary's Medical Center [1 min], Spring Meadow Estates [4 min], Aspen Ridge [9 min], Central Plaza [2 min], Engine House No. 1 [9 min], Southbound Overpass [6 min]
Central Plaza (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [5 min], Aspen Ridge [8 min], Birchwood Place [2 min], Southbound Overpass [5 min], Westway Intersection [6 min]
Westway Intersection (road_junction) → Metro Police HQ [4 min], Aspen Ridge [4 min], Central Plaza [6 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Birchwood Place [6 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → Duplicate of EVT-0003
Step 11: CALL-0011 → fire fire_5
Step 12: CALL-0012 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0007", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
There's a man having chest pains at 103 Main Boulevard. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0005 | medical    | Birchwood Place                | sev 3 | ambulance_3 ETA 1 min | opened step 8
EVT-0006 | fire       | Birchwood Place                | sev 4 | fire_5 ETA 9 min | opened step 11
EVT-0007 | crime      | Birchwood Place                | sev 2 | police_0 ETA 11 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0007
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Spring Meadow Estates          | RETURNING → EVT-0004
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Birchwood Place [1 min], Central Plaza [2 min], Spring Meadow Estates [5 min], Southbound Overpass [4 min], Engine House No. 1 [9 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [9 min], Southbound Overpass [6 min], Metro Police HQ [8 min], Birchwood Place [9 min]
Metro Police HQ (police_station) → Engine House No. 1 [8 min], Westway Intersection [4 min], Aspen Ridge [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Birchwood Place [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → Metro Police HQ [4 min], Westway Intersection [4 min], Central Plaza [8 min], Birchwood Place [9 min]
Birchwood Place (residential) → St. Mary's Medical Center [1 min], Spring Meadow Estates [4 min], Aspen Ridge [9 min], Central Plaza [2 min], Engine House No. 1 [9 min], Southbound Overpass [6 min]
Central Plaza (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [5 min], Aspen Ridge [8 min], Birchwood Place [2 min], Southbound Overpass [5 min], Westway Intersection [6 min]
Westway Intersection (road_junction) → Metro Police HQ [4 min], Aspen Ridge [4 min], Central Plaza [6 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Birchwood Place [6 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → fire fire_5
Step 12: CALL-0012 → police police_0
Step 13: CALL-0013 → Duplicate of EVT-0007

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0005", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Hi, I think I see some smoke coming from behind Spring Meadow Estates. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0005 | medical    | Birchwood Place                | sev 3 | HELD → ambulance_3 | opened step 8
EVT-0006 | fire       | Birchwood Place                | sev 4 | fire_5 ETA 9 min | opened step 11
EVT-0007 | crime      | Birchwood Place                | sev 2 | police_0 ETA 11 min | opened step 12
EVT-0008 | medical    | Birchwood Place                | sev 5 | ambulance_3 ETA 1 min | opened step 14

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0007
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Birchwood Place                | ON_SCENE → EVT-0008
ambulance_4     | ambulance  | Spring Meadow Estates          | RETURNING → EVT-0004
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Birchwood Place [1 min], Central Plaza [2 min], Spring Meadow Estates [5 min], Southbound Overpass [4 min], Engine House No. 1 [9 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [9 min], Southbound Overpass [6 min], Metro Police HQ [8 min], Birchwood Place [9 min]
Metro Police HQ (police_station) → Engine House No. 1 [8 min], Westway Intersection [4 min], Aspen Ridge [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Birchwood Place [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → Metro Police HQ [4 min], Westway Intersection [4 min], Central Plaza [8 min], Birchwood Place [9 min]
Birchwood Place (residential) → St. Mary's Medical Center [1 min], Spring Meadow Estates [4 min], Aspen Ridge [9 min], Central Plaza [2 min], Engine House No. 1 [9 min], Southbound Overpass [6 min]
Central Plaza (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [5 min], Aspen Ridge [8 min], Birchwood Place [2 min], Southbound Overpass [5 min], Westway Intersection [6 min]
Westway Intersection (road_junction) → Metro Police HQ [4 min], Aspen Ridge [4 min], Central Plaza [6 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Birchwood Place [6 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → police police_0
Step 13: CALL-0013 → Duplicate of EVT-0007
Step 14: CALL-0014 → ambulance ?

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Car accident at Spring Drive and Elm Drive. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]
Engine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]
Metro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]
Lakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]
Pinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]
Sunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]
Downtown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]
Central Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]
Northside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Someone's not breathing at Downtown Mall! A bystander is doing CPR. Please send an ambulance to Pine Avenue immediately!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Cedar Park Village             | sev 2 | ambulance_3 ETA 17 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]
Engine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]
Metro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]
Lakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]
Pinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]
Sunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]
Downtown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]
Central Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]
Northside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 321 Elm Drive, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Cedar Park Village             | sev 2 | ambulance_3 ETA 17 min | opened step 1
EVT-0002 | medical    | Downtown Mall                  | sev 1 | ambulance_4 ETA 8 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]
Engine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]
Metro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]
Lakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]
Pinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]
Sunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]
Downtown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]
Central Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]
Northside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → ambulance ambulance_4

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Multi-car pileup on Spring Drive near Cedar Park Village! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Cedar Park Village             | sev 2 | ambulance_3 ETA 17 min | opened step 1
EVT-0002 | medical    | Downtown Mall                  | sev 1 | ambulance_4 ETA 8 min | opened step 2
EVT-0003 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_4 | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]
Engine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]
Metro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]
Lakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]
Pinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]
Sunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]
Downtown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]
Central Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]
Northside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → ambulance ambulance_4
Step 3: CALL-0003 → HOLD (ambulance, waiting for ambulance_4)

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Someone fainted at Downtown Mall. They're breathing okay now but look really pale. We're on Pine Avenue.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Cedar Park Village             | sev 2 | ambulance_3 ETA 17 min | opened step 1
EVT-0002 | medical    | Downtown Mall                  | sev 1 | ambulance_4 ETA 8 min | opened step 2
EVT-0003 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_4 | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]
Engine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]
Metro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]
Lakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]
Pinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]
Sunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]
Downtown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]
Central Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]
Northside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_4
Step 3: CALL-0003 → HOLD (ambulance, waiting for ambulance_4)
Step 4: CALL-0004 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_4", "from_event_id": "EVT-0002", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Yeah there's a small fire in a dumpster near Lakeview Residences on Elm Drive. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Cedar Park Village             | sev 2 | ambulance_3 ETA 17 min | opened step 1
EVT-0002 | medical    | Downtown Mall                  | sev 1 | UNASSIGNED | opened step 2
EVT-0003 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_4 | opened step 3
EVT-0004 | medical    | Downtown Mall                  | sev 4 | ambulance_4 ETA 8 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]
Engine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]
Metro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]
Lakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]
Pinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]
Sunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]
Downtown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]
Central Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]
Northside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → HOLD (ambulance, waiting for ambulance_4)
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → ambulance ?

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}