[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Fender bender on Elm Drive near Aspen Ridge. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Oak Avenue Shops               | sev 2 | ambulance_4 ETA 13 min | opened step 2
EVT-0003 | accident   | Aspen Ridge                    | sev 4 | ambulance_5 ETA 12 min | opened step 4
EVT-0004 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 12 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [6 min], Eastgate Roundabout [6 min], Sunset Villas [9 min], Oakwood Apartments [9 min], Aspen Ridge [12 min]
Westside Fire Department (fire_station) → Sunset Villas [1 min], Metro Police HQ [4 min]
Metro Police HQ (police_station) → Riverside General Hospital [6 min], Westside Fire Department [4 min], Sunset Villas [3 min], Oakwood Apartments [10 min], Aspen Ridge [12 min]
Aspen Ridge (residential) → Metro Police HQ [12 min], Oak Avenue Shops [4 min], Oakwood Apartments [6 min], Eastgate Roundabout [9 min], Riverside General Hospital [12 min]
Oakwood Apartments (residential) → Riverside General Hospital [9 min], Metro Police HQ [10 min], Aspen Ridge [6 min], Oak Avenue Shops [4 min], Eastgate Roundabout [4 min]
Sunset Villas (residential) → Riverside General Hospital [9 min], Westside Fire Department [1 min], Metro Police HQ [3 min], Oak Avenue Shops [14 min]
Oak Avenue Shops (commercial) → Aspen Ridge [4 min], Oakwood Apartments [4 min], Sunset Villas [14 min], Eastgate Roundabout [9 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Aspen Ridge [9 min], Oakwood Apartments [4 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → Duplicate of EVT-0002
Step 7: CALL-0007 → ambulance ?
Step 8: CALL-0008 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Pedestrian hit by a truck at Main Drive near Aspen Ridge. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Oak Avenue Shops               | sev 2 | ambulance_4 ETA 13 min | opened step 2
EVT-0003 | accident   | Aspen Ridge                    | sev 4 | ambulance_5 ETA 12 min | opened step 4
EVT-0004 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 12 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [6 min], Eastgate Roundabout [6 min], Sunset Villas [9 min], Oakwood Apartments [9 min], Aspen Ridge [12 min]
Westside Fire Department (fire_station) → Sunset Villas [1 min], Metro Police HQ [4 min]
Metro Police HQ (police_station) → Riverside General Hospital [6 min], Westside Fire Department [4 min], Sunset Villas [3 min], Oakwood Apartments [10 min], Aspen Ridge [12 min]
Aspen Ridge (residential) → Metro Police HQ [12 min], Oak Avenue Shops [4 min], Oakwood Apartments [6 min], Eastgate Roundabout [9 min], Riverside General Hospital [12 min]
Oakwood Apartments (residential) → Riverside General Hospital [9 min], Metro Police HQ [10 min], Aspen Ridge [6 min], Oak Avenue Shops [4 min], Eastgate Roundabout [4 min]
Sunset Villas (residential) → Riverside General Hospital [9 min], Westside Fire Department [1 min], Metro Police HQ [3 min], Oak Avenue Shops [14 min]
Oak Avenue Shops (commercial) → Aspen Ridge [4 min], Oakwood Apartments [4 min], Sunset Villas [14 min], Eastgate Roundabout [9 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Aspen Ridge [9 min], Oakwood Apartments [4 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → ambulance ?
Step 8: CALL-0008 → Duplicate of EVT-0002
Step 9: CALL-0009 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_4", "from_event_id": "EVT-0002", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Fender bender on Elm Drive near Aspen Ridge. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0003 | accident   | Aspen Ridge                    | sev 4 | ambulance_5 ETA 12 min | opened step 4
EVT-0004 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 12 min | opened step 7
EVT-0005 | accident   | Aspen Ridge                    | sev 4 | ambulance_4 ETA 12 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [6 min], Eastgate Roundabout [6 min], Sunset Villas [9 min], Oakwood Apartments [9 min], Aspen Ridge [12 min]
Westside Fire Department (fire_station) → Sunset Villas [1 min], Metro Police HQ [4 min]
Metro Police HQ (police_station) → Riverside General Hospital [6 min], Westside Fire Department [4 min], Sunset Villas [3 min], Oakwood Apartments [10 min], Aspen Ridge [12 min]
Aspen Ridge (residential) → Metro Police HQ [12 min], Oak Avenue Shops [4 min], Oakwood Apartments [6 min], Eastgate Roundabout [9 min], Riverside General Hospital [12 min]
Oakwood Apartments (residential) → Riverside General Hospital [9 min], Metro Police HQ [10 min], Aspen Ridge [6 min], Oak Avenue Shops [4 min], Eastgate Roundabout [4 min]
Sunset Villas (residential) → Riverside General Hospital [9 min], Westside Fire Department [1 min], Metro Police HQ [3 min], Oak Avenue Shops [14 min]
Oak Avenue Shops (commercial) → Aspen Ridge [4 min], Oakwood Apartments [4 min], Sunset Villas [14 min], Eastgate Roundabout [9 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Aspen Ridge [9 min], Oakwood Apartments [4 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → Duplicate of EVT-0002
Step 9: CALL-0009 → Duplicate of EVT-0003
Step 10: CALL-0010 → ambulance ?

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Pedestrian hit by a truck at Oak Lane near Aspen Ridge. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0003 | accident   | Aspen Ridge                    | sev 4 | ambulance_5 ETA 12 min | opened step 4
EVT-0004 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 12 min | opened step 7
EVT-0005 | accident   | Aspen Ridge                    | sev 4 | ambulance_4 ETA 12 min | opened step 10
EVT-0006 | accident   | Aspen Ridge                    | sev 4 | HELD → ambulance_5 | opened step 11

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [6 min], Eastgate Roundabout [6 min], Sunset Villas [9 min], Oakwood Apartments [9 min], Aspen Ridge [12 min]
Westside Fire Department (fire_station) → Sunset Villas [1 min], Metro Police HQ [4 min]
Metro Police HQ (police_station) → Riverside General Hospital [6 min], Westside Fire Department [4 min], Sunset Villas [3 min], Oakwood Apartments [10 min], Aspen Ridge [12 min]
Aspen Ridge (residential) → Metro Police HQ [12 min], Oak Avenue Shops [4 min], Oakwood Apartments [6 min], Eastgate Roundabout [9 min], Riverside General Hospital [12 min]
Oakwood Apartments (residential) → Riverside General Hospital [9 min], Metro Police HQ [10 min], Aspen Ridge [6 min], Oak Avenue Shops [4 min], Eastgate Roundabout [4 min]
Sunset Villas (residential) → Riverside General Hospital [9 min], Westside Fire Department [1 min], Metro Police HQ [3 min], Oak Avenue Shops [14 min]
Oak Avenue Shops (commercial) → Aspen Ridge [4 min], Oakwood Apartments [4 min], Sunset Villas [14 min], Eastgate Roundabout [9 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Aspen Ridge [9 min], Oakwood Apartments [4 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → Duplicate of EVT-0003
Step 10: CALL-0010 → ambulance ?
Step 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_5)

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Car accident at Elm Drive and Oak Road. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0003 | accident   | Aspen Ridge                    | sev 4 | ambulance_5 ETA 12 min | opened step 4
EVT-0004 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 12 min | opened step 7
EVT-0005 | accident   | Aspen Ridge                    | sev 4 | ambulance_4 ETA 12 min | opened step 10
EVT-0006 | accident   | Aspen Ridge                    | sev 4 | HELD → ambulance_5 | opened step 11

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [6 min], Eastgate Roundabout [6 min], Sunset Villas [9 min], Oakwood Apartments [9 min], Aspen Ridge [12 min]
Westside Fire Department (fire_station) → Sunset Villas [1 min], Metro Police HQ [4 min]
Metro Police HQ (police_station) → Riverside General Hospital [6 min], Westside Fire Department [4 min], Sunset Villas [3 min], Oakwood Apartments [10 min], Aspen Ridge [12 min]
Aspen Ridge (residential) → Metro Police HQ [12 min], Oak Avenue Shops [4 min], Oakwood Apartments [6 min], Eastgate Roundabout [9 min], Riverside General Hospital [12 min]
Oakwood Apartments (residential) → Riverside General Hospital [9 min], Metro Police HQ [10 min], Aspen Ridge [6 min], Oak Avenue Shops [4 min], Eastgate Roundabout [4 min]
Sunset Villas (residential) → Riverside General Hospital [9 min], Westside Fire Department [1 min], Metro Police HQ [3 min], Oak Avenue Shops [14 min]
Oak Avenue Shops (commercial) → Aspen Ridge [4 min], Oakwood Apartments [4 min], Sunset Villas [14 min], Eastgate Roundabout [9 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Aspen Ridge [9 min], Oakwood Apartments [4 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → ambulance ?
Step 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_5)
Step 12: CALL-0012 → Duplicate of EVT-0004

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0006", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Fender bender on Elm Drive near Aspen Ridge. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0003 | accident   | Aspen Ridge                    | sev 4 | ambulance_5 ETA 12 min | opened step 4
EVT-0004 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 12 min | opened step 7
EVT-0005 | accident   | Aspen Ridge                    | sev 4 | ambulance_4 ETA 12 min | opened step 10
EVT-0006 | accident   | Aspen Ridge                    | sev 4 | HELD → ambulance_5 | opened step 11

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [6 min], Eastgate Roundabout [6 min], Sunset Villas [9 min], Oakwood Apartments [9 min], Aspen Ridge [12 min]
Westside Fire Department (fire_station) → Sunset Villas [1 min], Metro Police HQ [4 min]
Metro Police HQ (police_station) → Riverside General Hospital [6 min], Westside Fire Department [4 min], Sunset Villas [3 min], Oakwood Apartments [10 min], Aspen Ridge [12 min]
Aspen Ridge (residential) → Metro Police HQ [12 min], Oak Avenue Shops [4 min], Oakwood Apartments [6 min], Eastgate Roundabout [9 min], Riverside General Hospital [12 min]
Oakwood Apartments (residential) → Riverside General Hospital [9 min], Metro Police HQ [10 min], Aspen Ridge [6 min], Oak Avenue Shops [4 min], Eastgate Roundabout [4 min]
Sunset Villas (residential) → Riverside General Hospital [9 min], Westside Fire Department [1 min], Metro Police HQ [3 min], Oak Avenue Shops [14 min]
Oak Avenue Shops (commercial) → Aspen Ridge [4 min], Oakwood Apartments [4 min], Sunset Villas [14 min], Eastgate Roundabout [9 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Aspen Ridge [9 min], Oakwood Apartments [4 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_5)
Step 12: CALL-0012 → Duplicate of EVT-0004
Step 13: CALL-0013 → Duplicate of EVT-0006

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Multi-car pileup on Elm Drive near Aspen Ridge! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0003 | accident   | Aspen Ridge                    | sev 4 | ambulance_5 ETA 12 min | opened step 4
EVT-0004 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 12 min | opened step 7
EVT-0005 | accident   | Aspen Ridge                    | sev 4 | ambulance_4 ETA 12 min | opened step 10
EVT-0006 | accident   | Aspen Ridge                    | sev 4 | HELD → ambulance_5 | opened step 11

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [6 min], Eastgate Roundabout [6 min], Sunset Villas [9 min], Oakwood Apartments [9 min], Aspen Ridge [12 min]
Westside Fire Department (fire_station) → Sunset Villas [1 min], Metro Police HQ [4 min]
Metro Police HQ (police_station) → Riverside General Hospital [6 min], Westside Fire Department [4 min], Sunset Villas [3 min], Oakwood Apartments [10 min], Aspen Ridge [12 min]
Aspen Ridge (residential) → Metro Police HQ [12 min], Oak Avenue Shops [4 min], Oakwood Apartments [6 min], Eastgate Roundabout [9 min], Riverside General Hospital [12 min]
Oakwood Apartments (residential) → Riverside General Hospital [9 min], Metro Police HQ [10 min], Aspen Ridge [6 min], Oak Avenue Shops [4 min], Eastgate Roundabout [4 min]
Sunset Villas (residential) → Riverside General Hospital [9 min], Westside Fire Department [1 min], Metro Police HQ [3 min], Oak Avenue Shops [14 min]
Oak Avenue Shops (commercial) → Aspen Ridge [4 min], Oakwood Apartments [4 min], Sunset Villas [14 min], Eastgate Roundabout [9 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Aspen Ridge [9 min], Oakwood Apartments [4 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0004
Step 13: CALL-0013 → Duplicate of EVT-0006
Step 14: CALL-0014 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0006", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Bad crash on Cedar Lane! Car flipped over near Aspen Ridge. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Mall [4 min], Aspen Ridge [3 min], Central Police Station [4 min], Riverside Condos [6 min]
Engine House No. 1 (fire_station) → Southbound Overpass [2 min], Northside Junction [3 min], Lakeview Residences [5 min], Downtown Mall [5 min], Central Police Station [6 min], Riverside Condos [12 min]
Central Police Station (police_station) → Engine House No. 1 [6 min], Pinecrest Homes [4 min], Riverside General Hospital [4 min], Downtown Mall [6 min], Northside Junction [9 min], Spring Meadow Estates [9 min], Aspen Ridge [9 min]
Spring Meadow Estates (residential) → Riverside Condos [7 min], Central Police Station [9 min], Pinecrest Homes [9 min], Aspen Ridge [12 min]
Lakeview Residences (residential) → Engine House No. 1 [5 min], Southbound Overpass [3 min], Northside Junction [2 min], Aspen Ridge [11 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Central Police Station [4 min], Spring Meadow Estates [9 min], Lakeview Residences [9 min]
Aspen Ridge (residential) → Riverside General Hospital [3 min], Lakeview Residences [11 min], Downtown Mall [5 min], Riverside Condos [8 min], Central Police Station [9 min], Spring Meadow Estates [12 min]
Riverside Condos (residential) → Spring Meadow Estates [7 min], Aspen Ridge [8 min], Riverside General Hospital [6 min], Engine House No. 1 [12 min], Downtown Mall [9 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Engine House No. 1 [5 min], Central Police Station [6 min], Aspen Ridge [5 min], Riverside Condos [9 min]
Northside Junction (road_junction) → Engine House No. 1 [3 min], Central Police Station [9 min], Lakeview Residences [2 min], Southbound Overpass [2 min]
Southbound Overpass (road_junction) → Engine House No. 1 [2 min], Lakeview Residences [3 min], Northside Junction [2 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Multi-car pileup on Cedar Lane near Aspen Ridge! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Aspen Ridge                    | sev 4 | ambulance_2 ETA 2 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Mall [4 min], Aspen Ridge [3 min], Central Police Station [4 min], Riverside Condos [6 min]
Engine House No. 1 (fire_station) → Southbound Overpass [2 min], Northside Junction [3 min], Lakeview Residences [5 min], Downtown Mall [5 min], Central Police Station [6 min], Riverside Condos [12 min]
Central Police Station (police_station) → Engine House No. 1 [6 min], Pinecrest Homes [4 min], Riverside General Hospital [4 min], Downtown Mall [6 min], Northside Junction [9 min], Spring Meadow Estates [9 min], Aspen Ridge [9 min]
Spring Meadow Estates (residential) → Riverside Condos [7 min], Central Police Station [9 min], Pinecrest Homes [9 min], Aspen Ridge [12 min]
Lakeview Residences (residential) → Engine House No. 1 [5 min], Southbound Overpass [3 min], Northside Junction [2 min], Aspen Ridge [11 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Central Police Station [4 min], Spring Meadow Estates [9 min], Lakeview Residences [9 min]
Aspen Ridge (residential) → Riverside General Hospital [3 min], Lakeview Residences [11 min], Downtown Mall [5 min], Riverside Condos [8 min], Central Police Station [9 min], Spring Meadow Estates [12 min]
Riverside Condos (residential) → Spring Meadow Estates [7 min], Aspen Ridge [8 min], Riverside General Hospital [6 min], Engine House No. 1 [12 min], Downtown Mall [9 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Engine House No. 1 [5 min], Central Police Station [6 min], Aspen Ridge [5 min], Riverside Condos [9 min]
Northside Junction (road_junction) → Engine House No. 1 [3 min], Central Police Station [9 min], Lakeview Residences [2 min], Southbound Overpass [2 min]
Southbound Overpass (road_junction) → Engine House No. 1 [2 min], Lakeview Residences [3 min], Northside Junction [2 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Active shooter at Aspen Ridge! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Aspen Ridge                    | sev 4 | ambulance_2 ETA 2 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Aspen Ridge                    | ON_SCENE → EVT-0001
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Mall [4 min], Aspen Ridge [3 min], Central Police Station [4 min], Riverside Condos [6 min]
Engine House No. 1 (fire_station) → Southbound Overpass [2 min], Northside Junction [3 min], Lakeview Residences [5 min], Downtown Mall [5 min], Central Police Station [6 min], Riverside Condos [12 min]
Central Police Station (police_station) → Engine House No. 1 [6 min], Pinecrest Homes [4 min], Riverside General Hospital [4 min], Downtown Mall [6 min], Northside Junction [9 min], Spring Meadow Estates [9 min], Aspen Ridge [9 min]
Spring Meadow Estates (residential) → Riverside Condos [7 min], Central Police Station [9 min], Pinecrest Homes [9 min], Aspen Ridge [12 min]
Lakeview Residences (residential) → Engine House No. 1 [5 min], Southbound Overpass [3 min], Northside Junction [2 min], Aspen Ridge [11 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Central Police Station [4 min], Spring Meadow Estates [9 min], Lakeview Residences [9 min]
Aspen Ridge (residential) → Riverside General Hospital [3 min], Lakeview Residences [11 min], Downtown Mall [5 min], Riverside Condos [8 min], Central Police Station [9 min], Spring Meadow Estates [12 min]
Riverside Condos (residential) → Spring Meadow Estates [7 min], Aspen Ridge [8 min], Riverside General Hospital [6 min], Engine House No. 1 [12 min], Downtown Mall [9 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Engine House No. 1 [5 min], Central Police Station [6 min], Aspen Ridge [5 min], Riverside Condos [9 min]
Northside Junction (road_junction) → Engine House No. 1 [3 min], Central Police Station [9 min], Lakeview Residences [2 min], Southbound Overpass [2 min]
Southbound Overpass (road_junction) → Engine House No. 1 [2 min], Lakeview Residences [3 min], Northside Junction [2 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
I think I heard gunshots near 201 Spring Avenue! People are running. I'm hiding inside Pinecrest Homes, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Aspen Ridge                    | sev 4 | ambulance_2 ETA 2 min | opened step 1
EVT-0002 | crime      | Aspen Ridge                    | sev 2 | police_0 ETA 6 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Aspen Ridge                    | ON_SCENE → EVT-0001
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Mall [4 min], Aspen Ridge [3 min], Central Police Station [4 min], Riverside Condos [6 min]
Engine House No. 1 (fire_station) → Southbound Overpass [2 min], Northside Junction [3 min], Lakeview Residences [5 min], Downtown Mall [5 min], Central Police Station [6 min], Riverside Condos [12 min]
Central Police Station (police_station) → Engine House No. 1 [6 min], Pinecrest Homes [4 min], Riverside General Hospital [4 min], Downtown Mall [6 min], Northside Junction [9 min], Spring Meadow Estates [9 min], Aspen Ridge [9 min]
Spring Meadow Estates (residential) → Riverside Condos [7 min], Central Police Station [9 min], Pinecrest Homes [9 min], Aspen Ridge [12 min]
Lakeview Residences (residential) → Engine House No. 1 [5 min], Southbound Overpass [3 min], Northside Junction [2 min], Aspen Ridge [11 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Central Police Station [4 min], Spring Meadow Estates [9 min], Lakeview Residences [9 min]
Aspen Ridge (residential) → Riverside General Hospital [3 min], Lakeview Residences [11 min], Downtown Mall [5 min], Riverside Condos [8 min], Central Police Station [9 min], Spring Meadow Estates [12 min]
Riverside Condos (residential) → Spring Meadow Estates [7 min], Aspen Ridge [8 min], Riverside General Hospital [6 min], Engine House No. 1 [12 min], Downtown Mall [9 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Engine House No. 1 [5 min], Central Police Station [6 min], Aspen Ridge [5 min], Riverside Condos [9 min]
Northside Junction (road_junction) → Engine House No. 1 [3 min], Central Police Station [9 min], Lakeview Residences [2 min], Southbound Overpass [2 min]
Southbound Overpass (road_junction) → Engine House No. 1 [2 min], Lakeview Residences [3 min], Northside Junction [2 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Oh god, the whole kitchen is on fire at 345 Pine Lane! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Aspen Ridge                    | sev 2 | police_0 ETA 6 min | opened step 3
EVT-0003 | crime      | Pinecrest Homes                | sev 3 | police_1 ETA 3 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | Aspen Ridge                    | RETURNING → EVT-0001
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Mall [4 min], Aspen Ridge [3 min], Central Police Station [4 min], Riverside Condos [6 min]
Engine House No. 1 (fire_station) → Southbound Overpass [2 min], Northside Junction [3 min], Lakeview Residences [5 min], Downtown Mall [5 min], Central Police Station [6 min], Riverside Condos [12 min]
Central Police Station (police_station) → Engine House No. 1 [6 min], Pinecrest Homes [4 min], Riverside General Hospital [4 min], Downtown Mall [6 min], Northside Junction [9 min], Spring Meadow Estates [9 min], Aspen Ridge [9 min]
Spring Meadow Estates (residential) → Riverside Condos [7 min], Central Police Station [9 min], Pinecrest Homes [9 min], Aspen Ridge [12 min]
Lakeview Residences (residential) → Engine House No. 1 [5 min], Southbound Overpass [3 min], Northside Junction [2 min], Aspen Ridge [11 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Central Police Station [4 min], Spring Meadow Estates [9 min], Lakeview Residences [9 min]
Aspen Ridge (residential) → Riverside General Hospital [3 min], Lakeview Residences [11 min], Downtown Mall [5 min], Riverside Condos [8 min], Central Police Station [9 min], Spring Meadow Estates [12 min]
Riverside Condos (residential) → Spring Meadow Estates [7 min], Aspen Ridge [8 min], Riverside General Hospital [6 min], Engine House No. 1 [12 min], Downtown Mall [9 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Engine House No. 1 [5 min], Central Police Station [6 min], Aspen Ridge [5 min], Riverside Condos [9 min]
Northside Junction (road_junction) → Engine House No. 1 [3 min], Central Police Station [9 min], Lakeview Residences [2 min], Southbound Overpass [2 min]
Southbound Overpass (road_junction) → Engine House No. 1 [2 min], Lakeview Residences [3 min], Northside Junction [2 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → police police_0
Step 4: CALL-0004 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's been some kind of mass incident at Spring Meadow Estates — multiple people down, some not moving. We need everything, Hill Street entrance.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Aspen Ridge                    | sev 2 | police_0 ETA 6 min | opened step 3
EVT-0003 | crime      | Pinecrest Homes                | sev 3 | police_1 ETA 3 min | opened step 4
EVT-0004 | fire       | Riverside Condos               | sev 3 | fire_5 ETA 12 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | Aspen Ridge                    | RETURNING → EVT-0001
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Mall [4 min], Aspen Ridge [3 min], Central Police Station [4 min], Riverside Condos [6 min]
Engine House No. 1 (fire_station) → Southbound Overpass [2 min], Northside Junction [3 min], Lakeview Residences [5 min], Downtown Mall [5 min], Central Police Station [6 min], Riverside Condos [12 min]
Central Police Station (police_station) → Engine House No. 1 [6 min], Pinecrest Homes [4 min], Riverside General Hospital [4 min], Downtown Mall [6 min], Northside Junction [9 min], Spring Meadow Estates [9 min], Aspen Ridge [9 min]
Spring Meadow Estates (residential) → Riverside Condos [7 min], Central Police Station [9 min], Pinecrest Homes [9 min], Aspen Ridge [12 min]
Lakeview Residences (residential) → Engine House No. 1 [5 min], Southbound Overpass [3 min], Northside Junction [2 min], Aspen Ridge [11 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Central Police Station [4 min], Spring Meadow Estates [9 min], Lakeview Residences [9 min]
Aspen Ridge (residential) → Riverside General Hospital [3 min], Lakeview Residences [11 min], Downtown Mall [5 min], Riverside Condos [8 min], Central Police Station [9 min], Spring Meadow Estates [12 min]
Riverside Condos (residential) → Spring Meadow Estates [7 min], Aspen Ridge [8 min], Riverside General Hospital [6 min], Engine House No. 1 [12 min], Downtown Mall [9 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Engine House No. 1 [5 min], Central Police Station [6 min], Aspen Ridge [5 min], Riverside Condos [9 min]
Northside Junction (road_junction) → Engine House No. 1 [3 min], Central Police Station [9 min], Lakeview Residences [2 min], Southbound Overpass [2 min]
Southbound Overpass (road_junction) → Engine House No. 1 [2 min], Lakeview Residences [3 min], Northside Junction [2 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → police police_0
Step 4: CALL-0004 → police police_1
Step 5: CALL-0005 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 435 Cedar Lane, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Aspen Ridge                    | sev 2 | police_0 ETA 6 min | opened step 3
EVT-0003 | crime      | Pinecrest Homes                | sev 3 | police_1 ETA 3 min | opened step 4
EVT-0004 | fire       | Riverside Condos               | sev 3 | fire_5 ETA 12 min | opened step 5
EVT-0005 | medical    | Spring Meadow Estates          | sev 5 | ambulance_3 ETA 12 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_1        | police     | Pinecrest Homes                | ON_SCENE → EVT-0003
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Mall [4 min], Aspen Ridge [3 min], Central Police Station [4 min], Riverside Condos [6 min]
Engine House No. 1 (fire_station) → Southbound Overpass [2 min], Northside Junction [3 min], Lakeview Residences [5 min], Downtown Mall [5 min], Central Police Station [6 min], Riverside Condos [12 min]
Central Police Station (police_station) → Engine House No. 1 [6 min], Pinecrest Homes [4 min], Riverside General Hospital [4 min], Downtown Mall [6 min], Northside Junction [9 min], Spring Meadow Estates [9 min], Aspen Ridge [9 min]
Spring Meadow Estates (residential) → Riverside Condos [7 min], Central Police Station [9 min], Pinecrest Homes [9 min], Aspen Ridge [12 min]
Lakeview Residences (residential) → Engine House No. 1 [5 min], Southbound Overpass [3 min], Northside Junction [2 min], Aspen Ridge [11 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Central Police Station [4 min], Spring Meadow Estates [9 min], Lakeview Residences [9 min]
Aspen Ridge (residential) → Riverside General Hospital [3 min], Lakeview Residences [11 min], Downtown Mall [5 min], Riverside Condos [8 min], Central Police Station [9 min], Spring Meadow Estates [12 min]
Riverside Condos (residential) → Spring Meadow Estates [7 min], Aspen Ridge [8 min], Riverside General Hospital [6 min], Engine House No. 1 [12 min], Downtown Mall [9 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Engine House No. 1 [5 min], Central Police Station [6 min], Aspen Ridge [5 min], Riverside Condos [9 min]
Northside Junction (road_junction) → Engine House No. 1 [3 min], Central Police Station [9 min], Lakeview Residences [2 min], Southbound Overpass [2 min]
Southbound Overpass (road_junction) → Engine House No. 1 [2 min], Lakeview Residences [3 min], Northside Junction [2 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → police police_1
Step 5: CALL-0005 → fire fire_5
Step 6: CALL-0006 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Pedestrian hit by a truck at Main Street near Riverside Condos. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Aspen Ridge                    | sev 2 | police_0 ETA 6 min | opened step 3
EVT-0003 | crime      | Pinecrest Homes                | sev 3 | police_1 ETA 3 min | opened step 4
EVT-0004 | fire       | Riverside Condos               | sev 3 | fire_5 ETA 12 min | opened step 5
EVT-0005 | medical    | Spring Meadow Estates          | sev 5 | ambulance_3 ETA 12 min | opened step 6
EVT-0006 | medical    | Lakeview Residences            | sev 1 | ambulance_2 ETA 13 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_1        | police     | Pinecrest Homes                | ON_SCENE → EVT-0003
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Mall [4 min], Aspen Ridge [3 min], Central Police Station [4 min], Riverside Condos [6 min]
Engine House No. 1 (fire_station) → Southbound Overpass [2 min], Northside Junction [3 min], Lakeview Residences [5 min], Downtown Mall [5 min], Central Police Station [6 min], Riverside Condos [12 min]
Central Police Station (police_station) → Engine House No. 1 [6 min], Pinecrest Homes [4 min], Riverside General Hospital [4 min], Downtown Mall [6 min], Northside Junction [9 min], Spring Meadow Estates [9 min], Aspen Ridge [9 min]
Spring Meadow Estates (residential) → Riverside Condos [7 min], Central Police Station [9 min], Pinecrest Homes [9 min], Aspen Ridge [12 min]
Lakeview Residences (residential) → Engine House No. 1 [5 min], Southbound Overpass [3 min], Northside Junction [2 min], Aspen Ridge [11 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Central Police Station [4 min], Spring Meadow Estates [9 min], Lakeview Residences [9 min]
Aspen Ridge (residential) → Riverside General Hospital [3 min], Lakeview Residences [11 min], Downtown Mall [5 min], Riverside Condos [8 min], Central Police Station [9 min], Spring Meadow Estates [12 min]
Riverside Condos (residential) → Spring Meadow Estates [7 min], Aspen Ridge [8 min], Riverside General Hospital [6 min], Engine House No. 1 [12 min], Downtown Mall [9 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Engine House No. 1 [5 min], Central Police Station [6 min], Aspen Ridge [5 min], Riverside Condos [9 min]
Northside Junction (road_junction) → Engine House No. 1 [3 min], Central Police Station [9 min], Lakeview Residences [2 min], Southbound Overpass [2 min]
Southbound Overpass (road_junction) → Engine House No. 1 [2 min], Lakeview Residences [3 min], Northside Junction [2 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → fire fire_5
Step 6: CALL-0006 → ambulance ambulance_3
Step 7: CALL-0007 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
There's a fight outside Downtown Mall on Pine Drive. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Aspen Ridge                    | sev 2 | police_0 ETA 6 min | opened step 3
EVT-0004 | fire       | Riverside Condos               | sev 3 | fire_5 ETA 12 min | opened step 5
EVT-0005 | medical    | Spring Meadow Estates          | sev 5 | ambulance_3 ETA 12 min | opened step 6
EVT-0006 | medical    | Lakeview Residences            | sev 1 | ambulance_2 ETA 13 min | opened step 7
EVT-0007 | accident   | Riverside Condos               | sev 3 | ambulance_4 ETA 6 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Aspen Ridge                    | ON_SCENE → EVT-0002
police_1        | police     | Pinecrest Homes                | RETURNING → EVT-0003
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Mall [4 min], Aspen Ridge [3 min], Central Police Station [4 min], Riverside Condos [6 min]
Engine House No. 1 (fire_station) → Southbound Overpass [2 min], Northside Junction [3 min], Lakeview Residences [5 min], Downtown Mall [5 min], Central Police Station [6 min], Riverside Condos [12 min]
Central Police Station (police_station) → Engine House No. 1 [6 min], Pinecrest Homes [4 min], Riverside General Hospital [4 min], Downtown Mall [6 min], Northside Junction [9 min], Spring Meadow Estates [9 min], Aspen Ridge [9 min]
Spring Meadow Estates (residential) → Riverside Condos [7 min], Central Police Station [9 min], Pinecrest Homes [9 min], Aspen Ridge [12 min]
Lakeview Residences (residential) → Engine House No. 1 [5 min], Southbound Overpass [3 min], Northside Junction [2 min], Aspen Ridge [11 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Central Police Station [4 min], Spring Meadow Estates [9 min], Lakeview Residences [9 min]
Aspen Ridge (residential) → Riverside General Hospital [3 min], Lakeview Residences [11 min], Downtown Mall [5 min], Riverside Condos [8 min], Central Police Station [9 min], Spring Meadow Estates [12 min]
Riverside Condos (residential) → Spring Meadow Estates [7 min], Aspen Ridge [8 min], Riverside General Hospital [6 min], Engine House No. 1 [12 min], Downtown Mall [9 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Engine House No. 1 [5 min], Central Police Station [6 min], Aspen Ridge [5 min], Riverside Condos [9 min]
Northside Junction (road_junction) → Engine House No. 1 [3 min], Central Police Station [9 min], Lakeview Residences [2 min], Southbound Overpass [2 min]
Southbound Overpass (road_junction) → Engine House No. 1 [2 min], Lakeview Residences [3 min], Northside Junction [2 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → ambulance ambulance_3
Step 7: CALL-0007 → ambulance ambulance_2
Step 8: CALL-0008 → ambulance ambulance_4

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Bad crash on Hill Street! Car flipped over near Spring Meadow Estates. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Aspen Ridge                    | sev 2 | police_0 ETA 6 min | opened step 3
EVT-0004 | fire       | Riverside Condos               | sev 3 | fire_5 ETA 12 min | opened step 5
EVT-0005 | medical    | Spring Meadow Estates          | sev 5 | ambulance_3 ETA 12 min | opened step 6
EVT-0006 | medical    | Lakeview Residences            | sev 1 | ambulance_2 ETA 13 min | opened step 7
EVT-0007 | accident   | Riverside Condos               | sev 3 | ambulance_4 ETA 6 min | opened step 8
EVT-0008 | crime      | Downtown Mall                  | sev 1 | HELD → police_0 | opened step 9

=== UNIT STATUS ===
police_0        | police     | Aspen Ridge                    | ON_SCENE → EVT-0002
police_1        | police     | Pinecrest Homes                | RETURNING → EVT-0003
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Mall [4 min], Aspen Ridge [3 min], Central Police Station [4 min], Riverside Condos [6 min]
Engine House No. 1 (fire_station) → Southbound Overpass [2 min], Northside Junction [3 min], Lakeview Residences [5 min], Downtown Mall [5 min], Central Police Station [6 min], Riverside Condos [12 min]
Central Police Station (police_station) → Engine House No. 1 [6 min], Pinecrest Homes [4 min], Riverside General Hospital [4 min], Downtown Mall [6 min], Northside Junction [9 min], Spring Meadow Estates [9 min], Aspen Ridge [9 min]
Spring Meadow Estates (residential) → Riverside Condos [7 min], Central Police Station [9 min], Pinecrest Homes [9 min], Aspen Ridge [12 min]
Lakeview Residences (residential) → Engine House No. 1 [5 min], Southbound Overpass [3 min], Northside Junction [2 min], Aspen Ridge [11 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Central Police Station [4 min], Spring Meadow Estates [9 min], Lakeview Residences [9 min]
Aspen Ridge (residential) → Riverside General Hospital [3 min], Lakeview Residences [11 min], Downtown Mall [5 min], Riverside Condos [8 min], Central Police Station [9 min], Spring Meadow Estates [12 min]
Riverside Condos (residential) → Spring Meadow Estates [7 min], Aspen Ridge [8 min], Riverside General Hospital [6 min], Engine House No. 1 [12 min], Downtown Mall [9 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Engine House No. 1 [5 min], Central Police Station [6 min], Aspen Ridge [5 min], Riverside Condos [9 min]
Northside Junction (road_junction) → Engine House No. 1 [3 min], Central Police Station [9 min], Lakeview Residences [2 min], Southbound Overpass [2 min]
Southbound Overpass (road_junction) → Engine House No. 1 [2 min], Lakeview Residences [3 min], Northside Junction [2 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → ambulance ambulance_2
Step 8: CALL-0008 → ambulance ambulance_4
Step 9: CALL-0009 → HOLD (police, waiting for police_0)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_2", "from_event_id": "EVT-0006", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Someone's not breathing at Pinecrest Homes! A bystander is doing CPR. Please send an ambulance to Spring Avenue immediately!

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Riverside Condos               | sev 3 | fire_5 ETA 12 min | opened step 5
EVT-0005 | medical    | Spring Meadow Estates          | sev 5 | ambulance_3 ETA 12 min | opened step 6
EVT-0006 | medical    | Lakeview Residences            | sev 1 | UNASSIGNED | opened step 7
EVT-0007 | accident   | Riverside Condos               | sev 3 | ambulance_4 ETA 6 min | opened step 8
EVT-0008 | crime      | Downtown Mall                  | sev 1 | HELD → police_0 | opened step 9
EVT-0009 | accident   | Spring Meadow Estates          | sev 5 | ambulance_2 ETA 12 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Aspen Ridge                    | RETURNING → EVT-0002
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Mall [4 min], Aspen Ridge [3 min], Central Police Station [4 min], Riverside Condos [6 min]
Engine House No. 1 (fire_station) → Southbound Overpass [2 min], Northside Junction [3 min], Lakeview Residences [5 min], Downtown Mall [5 min], Central Police Station [6 min], Riverside Condos [12 min]
Central Police Station (police_station) → Engine House No. 1 [6 min], Pinecrest Homes [4 min], Riverside General Hospital [4 min], Downtown Mall [6 min], Northside Junction [9 min], Spring Meadow Estates [9 min], Aspen Ridge [9 min]
Spring Meadow Estates (residential) → Riverside Condos [7 min], Central Police Station [9 min], Pinecrest Homes [9 min], Aspen Ridge [12 min]
Lakeview Residences (residential) → Engine House No. 1 [5 min], Southbound Overpass [3 min], Northside Junction [2 min], Aspen Ridge [11 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Central Police Station [4 min], Spring Meadow Estates [9 min], Lakeview Residences [9 min]
Aspen Ridge (residential) → Riverside General Hospital [3 min], Lakeview Residences [11 min], Downtown Mall [5 min], Riverside Condos [8 min], Central Police Station [9 min], Spring Meadow Estates [12 min]
Riverside Condos (residential) → Spring Meadow Estates [7 min], Aspen Ridge [8 min], Riverside General Hospital [6 min], Engine House No. 1 [12 min], Downtown Mall [9 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Engine House No. 1 [5 min], Central Police Station [6 min], Aspen Ridge [5 min], Riverside Condos [9 min]
Northside Junction (road_junction) → Engine House No. 1 [3 min], Central Police Station [9 min], Lakeview Residences [2 min], Southbound Overpass [2 min]
Southbound Overpass (road_junction) → Engine House No. 1 [2 min], Lakeview Residences [3 min], Northside Junction [2 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → ambulance ambulance_4
Step 9: CALL-0009 → HOLD (police, waiting for police_0)
Step 10: CALL-0010 → ambulance ?

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_4", "from_event_id": "EVT-0007", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Yeah there's a small fire in a dumpster near Downtown Mall on Pine Drive. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Riverside Condos               | sev 3 | fire_5 ETA 12 min | opened step 5
EVT-0005 | medical    | Spring Meadow Estates          | sev 5 | ambulance_3 ETA 12 min | opened step 6
EVT-0007 | accident   | Riverside Condos               | sev 3 | UNASSIGNED | opened step 8
EVT-0008 | crime      | Downtown Mall                  | sev 1 | HELD → police_0 | opened step 9
EVT-0009 | accident   | Spring Meadow Estates          | sev 5 | ambulance_2 ETA 12 min | opened step 10
EVT-0010 | medical    | Pinecrest Homes                | sev 4 | ambulance_4 ETA 7 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Aspen Ridge                    | RETURNING → EVT-0002
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0010
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Mall [4 min], Aspen Ridge [3 min], Central Police Station [4 min], Riverside Condos [6 min]
Engine House No. 1 (fire_station) → Southbound Overpass [2 min], Northside Junction [3 min], Lakeview Residences [5 min], Downtown Mall [5 min], Central Police Station [6 min], Riverside Condos [12 min]
Central Police Station (police_station) → Engine House No. 1 [6 min], Pinecrest Homes [4 min], Riverside General Hospital [4 min], Downtown Mall [6 min], Northside Junction [9 min], Spring Meadow Estates [9 min], Aspen Ridge [9 min]
Spring Meadow Estates (residential) → Riverside Condos [7 min], Central Police Station [9 min], Pinecrest Homes [9 min], Aspen Ridge [12 min]
Lakeview Residences (residential) → Engine House No. 1 [5 min], Southbound Overpass [3 min], Northside Junction [2 min], Aspen Ridge [11 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Central Police Station [4 min], Spring Meadow Estates [9 min], Lakeview Residences [9 min]
Aspen Ridge (residential) → Riverside General Hospital [3 min], Lakeview Residences [11 min], Downtown Mall [5 min], Riverside Condos [8 min], Central Police Station [9 min], Spring Meadow Estates [12 min]
Riverside Condos (residential) → Spring Meadow Estates [7 min], Aspen Ridge [8 min], Riverside General Hospital [6 min], Engine House No. 1 [12 min], Downtown Mall [9 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Engine House No. 1 [5 min], Central Police Station [6 min], Aspen Ridge [5 min], Riverside Condos [9 min]
Northside Junction (road_junction) → Engine House No. 1 [3 min], Central Police Station [9 min], Lakeview Residences [2 min], Southbound Overpass [2 min]
Southbound Overpass (road_junction) → Engine House No. 1 [2 min], Lakeview Residences [3 min], Northside Junction [2 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → HOLD (police, waiting for police_0)
Step 10: CALL-0010 → ambulance ?
Step 11: CALL-0011 → ambulance ?

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
I just got mugged near Aspen Ridge! The guy ran towards Pine Drive. He had a knife.

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Riverside Condos               | sev 3 | fire_5 ETA 12 min | opened step 5
EVT-0005 | medical    | Spring Meadow Estates          | sev 5 | ambulance_3 ETA 12 min | opened step 6
EVT-0008 | crime      | Downtown Mall                  | sev 1 | police_0 ETA 6 min | opened step 9
EVT-0009 | accident   | Spring Meadow Estates          | sev 5 | ambulance_2 ETA 12 min | opened step 10
EVT-0010 | medical    | Pinecrest Homes                | sev 4 | ambulance_4 ETA 7 min | opened step 11
EVT-0011 | fire       | Downtown Mall                  | sev 5 | fire_6 ETA 4 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0008
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0010
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0011

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Mall [4 min], Aspen Ridge [3 min], Central Police Station [4 min], Riverside Condos [6 min]
Engine House No. 1 (fire_station) → Southbound Overpass [2 min], Northside Junction [3 min], Lakeview Residences [5 min], Downtown Mall [5 min], Central Police Station [6 min], Riverside Condos [12 min]
Central Police Station (police_station) → Engine House No. 1 [6 min], Pinecrest Homes [4 min], Riverside General Hospital [4 min], Downtown Mall [6 min], Northside Junction [9 min], Spring Meadow Estates [9 min], Aspen Ridge [9 min]
Spring Meadow Estates (residential) → Riverside Condos [7 min], Central Police Station [9 min], Pinecrest Homes [9 min], Aspen Ridge [12 min]
Lakeview Residences (residential) → Engine House No. 1 [5 min], Southbound Overpass [3 min], Northside Junction [2 min], Aspen Ridge [11 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Central Police Station [4 min], Spring Meadow Estates [9 min], Lakeview Residences [9 min]
Aspen Ridge (residential) → Riverside General Hospital [3 min], Lakeview Residences [11 min], Downtown Mall [5 min], Riverside Condos [8 min], Central Police Station [9 min], Spring Meadow Estates [12 min]
Riverside Condos (residential) → Spring Meadow Estates [7 min], Aspen Ridge [8 min], Riverside General Hospital [6 min], Engine House No. 1 [12 min], Downtown Mall [9 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Engine House No. 1 [5 min], Central Police Station [6 min], Aspen Ridge [5 min], Riverside Condos [9 min]
Northside Junction (road_junction) → Engine House No. 1 [3 min], Central Police Station [9 min], Lakeview Residences [2 min], Southbound Overpass [2 min]
Southbound Overpass (road_junction) → Engine House No. 1 [2 min], Lakeview Residences [3 min], Northside Junction [2 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → ambulance ?
Step 11: CALL-0011 → ambulance ?
Step 12: CALL-0012 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
I just got mugged near Pinecrest Homes! The guy ran towards Second Boulevard. He had a knife.

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Riverside Condos               | sev 3 | fire_5 ETA 12 min | opened step 5
EVT-0005 | medical    | Spring Meadow Estates          | sev 5 | ambulance_3 ETA 12 min | opened step 6
EVT-0008 | crime      | Downtown Mall                  | sev 1 | police_0 ETA 6 min | opened step 9
EVT-0009 | accident   | Spring Meadow Estates          | sev 5 | ambulance_2 ETA 12 min | opened step 10
EVT-0010 | medical    | Pinecrest Homes                | sev 4 | ambulance_4 ETA 7 min | opened step 11
EVT-0011 | fire       | Downtown Mall                  | sev 5 | fire_6 ETA 4 min | opened step 12
EVT-0012 | crime      | Aspen Ridge                    | sev 1 | police_1 ETA 6 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0008
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0012
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0010
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0011

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Mall [4 min], Aspen Ridge [3 min], Central Police Station [4 min], Riverside Condos [6 min]
Engine House No. 1 (fire_station) → Southbound Overpass [2 min], Northside Junction [3 min], Lakeview Residences [5 min], Downtown Mall [5 min], Central Police Station [6 min], Riverside Condos [12 min]
Central Police Station (police_station) → Engine House No. 1 [6 min], Pinecrest Homes [4 min], Riverside General Hospital [4 min], Downtown Mall [6 min], Northside Junction [9 min], Spring Meadow Estates [9 min], Aspen Ridge [9 min]
Spring Meadow Estates (residential) → Riverside Condos [7 min], Central Police Station [9 min], Pinecrest Homes [9 min], Aspen Ridge [12 min]
Lakeview Residences (residential) → Engine House No. 1 [5 min], Southbound Overpass [3 min], Northside Junction [2 min], Aspen Ridge [11 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Central Police Station [4 min], Spring Meadow Estates [9 min], Lakeview Residences [9 min]
Aspen Ridge (residential) → Riverside General Hospital [3 min], Lakeview Residences [11 min], Downtown Mall [5 min], Riverside Condos [8 min], Central Police Station [9 min], Spring Meadow Estates [12 min]
Riverside Condos (residential) → Spring Meadow Estates [7 min], Aspen Ridge [8 min], Riverside General Hospital [6 min], Engine House No. 1 [12 min], Downtown Mall [9 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Engine House No. 1 [5 min], Central Police Station [6 min], Aspen Ridge [5 min], Riverside Condos [9 min]
Northside Junction (road_junction) → Engine House No. 1 [3 min], Central Police Station [9 min], Lakeview Residences [2 min], Southbound Overpass [2 min]
Southbound Overpass (road_junction) → Engine House No. 1 [2 min], Lakeview Residences [3 min], Northside Junction [2 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → ambulance ?
Step 12: CALL-0012 → fire fire_6
Step 13: CALL-0013 → police police_1

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Pedestrian hit by a truck at Main Street near Aspen Ridge. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Riverside Condos               | sev 3 | fire_5 ETA 12 min | opened step 5
EVT-0005 | medical    | Spring Meadow Estates          | sev 5 | ambulance_3 ETA 12 min | opened step 6
EVT-0008 | crime      | Downtown Mall                  | sev 1 | police_0 ETA 6 min | opened step 9
EVT-0009 | accident   | Spring Meadow Estates          | sev 5 | ambulance_2 ETA 12 min | opened step 10
EVT-0010 | medical    | Pinecrest Homes                | sev 4 | ambulance_4 ETA 7 min | opened step 11
EVT-0011 | fire       | Downtown Mall                  | sev 5 | fire_6 ETA 4 min | opened step 12
EVT-0012 | crime      | Aspen Ridge                    | sev 1 | police_1 ETA 6 min | opened step 13
EVT-0013 | crime      | Pinecrest Homes                | sev 3 | HELD → police_0 | opened step 14

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0008
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0012
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0010
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0011

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Mall [4 min], Aspen Ridge [3 min], Central Police Station [4 min], Riverside Condos [6 min]
Engine House No. 1 (fire_station) → Southbound Overpass [2 min], Northside Junction [3 min], Lakeview Residences [5 min], Downtown Mall [5 min], Central Police Station [6 min], Riverside Condos [12 min]
Central Police Station (police_station) → Engine House No. 1 [6 min], Pinecrest Homes [4 min], Riverside General Hospital [4 min], Downtown Mall [6 min], Northside Junction [9 min], Spring Meadow Estates [9 min], Aspen Ridge [9 min]
Spring Meadow Estates (residential) → Riverside Condos [7 min], Central Police Station [9 min], Pinecrest Homes [9 min], Aspen Ridge [12 min]
Lakeview Residences (residential) → Engine House No. 1 [5 min], Southbound Overpass [3 min], Northside Junction [2 min], Aspen Ridge [11 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Central Police Station [4 min], Spring Meadow Estates [9 min], Lakeview Residences [9 min]
Aspen Ridge (residential) → Riverside General Hospital [3 min], Lakeview Residences [11 min], Downtown Mall [5 min], Riverside Condos [8 min], Central Police Station [9 min], Spring Meadow Estates [12 min]
Riverside Condos (residential) → Spring Meadow Estates [7 min], Aspen Ridge [8 min], Riverside General Hospital [6 min], Engine House No. 1 [12 min], Downtown Mall [9 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Engine House No. 1 [5 min], Central Police Station [6 min], Aspen Ridge [5 min], Riverside Condos [9 min]
Northside Junction (road_junction) → Engine House No. 1 [3 min], Central Police Station [9 min], Lakeview Residences [2 min], Southbound Overpass [2 min]
Southbound Overpass (road_junction) → Engine House No. 1 [2 min], Lakeview Residences [3 min], Northside Junction [2 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → fire fire_6
Step 13: CALL-0013 → police police_1
Step 14: CALL-0014 → HOLD (police, waiting for police_0)

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
Oh god, the whole kitchen is on fire at 937 Pine Drive! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Riverside Condos               | sev 3 | fire_5 ETA 12 min | opened step 5
EVT-0005 | medical    | Spring Meadow Estates          | sev 5 | ambulance_3 ETA 12 min | opened step 6
EVT-0008 | crime      | Downtown Mall                  | sev 1 | police_0 ETA 6 min | opened step 9
EVT-0009 | accident   | Spring Meadow Estates          | sev 5 | ambulance_2 ETA 12 min | opened step 10
EVT-0010 | medical    | Pinecrest Homes                | sev 4 | ambulance_4 ETA 7 min | opened step 11
EVT-0011 | fire       | Downtown Mall                  | sev 5 | fire_6 ETA 4 min | opened step 12
EVT-0012 | crime      | Aspen Ridge                    | sev 1 | police_1 ETA 6 min | opened step 13
EVT-0013 | crime      | Pinecrest Homes                | sev 3 | HELD → police_0 | opened step 14
EVT-0014 | accident   | Aspen Ridge                    | sev 2 | HELD → ambulance_3 | opened step 15

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0008
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0012
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0010
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004
fire_6          | fire       | Downtown Mall                  | ON_SCENE → EVT-0011

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Mall [4 min], Aspen Ridge [3 min], Central Police Station [4 min], Riverside Condos [6 min]
Engine House No. 1 (fire_station) → Southbound Overpass [2 min], Northside Junction [3 min], Lakeview Residences [5 min], Downtown Mall [5 min], Central Police Station [6 min], Riverside Condos [12 min]
Central Police Station (police_station) → Engine House No. 1 [6 min], Pinecrest Homes [4 min], Riverside General Hospital [4 min], Downtown Mall [6 min], Northside Junction [9 min], Spring Meadow Estates [9 min], Aspen Ridge [9 min]
Spring Meadow Estates (residential) → Riverside Condos [7 min], Central Police Station [9 min], Pinecrest Homes [9 min], Aspen Ridge [12 min]
Lakeview Residences (residential) → Engine House No. 1 [5 min], Southbound Overpass [3 min], Northside Junction [2 min], Aspen Ridge [11 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Central Police Station [4 min], Spring Meadow Estates [9 min], Lakeview Residences [9 min]
Aspen Ridge (residential) → Riverside General Hospital [3 min], Lakeview Residences [11 min], Downtown Mall [5 min], Riverside Condos [8 min], Central Police Station [9 min], Spring Meadow Estates [12 min]
Riverside Condos (residential) → Spring Meadow Estates [7 min], Aspen Ridge [8 min], Riverside General Hospital [6 min], Engine House No. 1 [12 min], Downtown Mall [9 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Engine House No. 1 [5 min], Central Police Station [6 min], Aspen Ridge [5 min], Riverside Condos [9 min]
Northside Junction (road_junction) → Engine House No. 1 [3 min], Central Police Station [9 min], Lakeview Residences [2 min], Southbound Overpass [2 min]
Southbound Overpass (road_junction) → Engine House No. 1 [2 min], Lakeview Residences [3 min], Northside Junction [2 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → police police_1
Step 14: CALL-0014 → HOLD (police, waiting for police_0)
Step 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
Active shooter at Aspen Ridge! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Riverside Condos               | sev 3 | fire_5 ETA 12 min | opened step 5
EVT-0005 | medical    | Spring Meadow Estates          | sev 5 | ambulance_3 ETA 12 min | opened step 6
EVT-0008 | crime      | Downtown Mall                  | sev 1 | police_0 ETA 6 min | opened step 9
EVT-0009 | accident   | Spring Meadow Estates          | sev 5 | ambulance_2 ETA 12 min | opened step 10
EVT-0010 | medical    | Pinecrest Homes                | sev 4 | ambulance_4 ETA 7 min | opened step 11
EVT-0011 | fire       | Downtown Mall                  | sev 5 | fire_6 ETA 4 min | opened step 12
EVT-0012 | crime      | Aspen Ridge                    | sev 1 | police_1 ETA 6 min | opened step 13
EVT-0013 | crime      | Pinecrest Homes                | sev 3 | HELD → police_0 | opened step 14
EVT-0014 | accident   | Aspen Ridge                    | sev 2 | HELD → ambulance_3 | opened step 15
EVT-0015 | fire       | Downtown Mall                  | sev 2 | HELD → fire_6 | opened step 16

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0008
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0012
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0010
fire_5          | fire       | Riverside Condos               | ON_SCENE → EVT-0004
fire_6          | fire       | Downtown Mall                  | ON_SCENE → EVT-0011

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Mall [4 min], Aspen Ridge [3 min], Central Police Station [4 min], Riverside Condos [6 min]
Engine House No. 1 (fire_station) → Southbound Overpass [2 min], Northside Junction [3 min], Lakeview Residences [5 min], Downtown Mall [5 min], Central Police Station [6 min], Riverside Condos [12 min]
Central Police Station (police_station) → Engine House No. 1 [6 min], Pinecrest Homes [4 min], Riverside General Hospital [4 min], Downtown Mall [6 min], Northside Junction [9 min], Spring Meadow Estates [9 min], Aspen Ridge [9 min]
Spring Meadow Estates (residential) → Riverside Condos [7 min], Central Police Station [9 min], Pinecrest Homes [9 min], Aspen Ridge [12 min]
Lakeview Residences (residential) → Engine House No. 1 [5 min], Southbound Overpass [3 min], Northside Junction [2 min], Aspen Ridge [11 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Central Police Station [4 min], Spring Meadow Estates [9 min], Lakeview Residences [9 min]
Aspen Ridge (residential) → Riverside General Hospital [3 min], Lakeview Residences [11 min], Downtown Mall [5 min], Riverside Condos [8 min], Central Police Station [9 min], Spring Meadow Estates [12 min]
Riverside Condos (residential) → Spring Meadow Estates [7 min], Aspen Ridge [8 min], Riverside General Hospital [6 min], Engine House No. 1 [12 min], Downtown Mall [9 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Engine House No. 1 [5 min], Central Police Station [6 min], Aspen Ridge [5 min], Riverside Condos [9 min]
Northside Junction (road_junction) → Engine House No. 1 [3 min], Central Police Station [9 min], Lakeview Residences [2 min], Southbound Overpass [2 min]
Southbound Overpass (road_junction) → Engine House No. 1 [2 min], Lakeview Residences [3 min], Northside Junction [2 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → HOLD (police, waiting for police_0)
Step 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_3)
Step 16: CALL-0016 → HOLD (fire, waiting for fire_6)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "police_0", "from_event_id": "EVT-0008", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
Bad crash on Cedar Lane! Car flipped over near Aspen Ridge. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Riverside Condos               | sev 3 | fire_5 ETA 12 min | opened step 5
EVT-0005 | medical    | Spring Meadow Estates          | sev 5 | ambulance_3 ETA 12 min | opened step 6
EVT-0008 | crime      | Downtown Mall                  | sev 1 | HELD → police_0 | opened step 9
EVT-0009 | accident   | Spring Meadow Estates          | sev 5 | ambulance_2 ETA 12 min | opened step 10
EVT-0010 | medical    | Pinecrest Homes                | sev 4 | ambulance_4 ETA 7 min | opened step 11
EVT-0012 | crime      | Aspen Ridge                    | sev 1 | police_1 ETA 6 min | opened step 13
EVT-0013 | crime      | Pinecrest Homes                | sev 3 | HELD → police_0 | opened step 14
EVT-0014 | accident   | Aspen Ridge                    | sev 2 | HELD → ambulance_3 | opened step 15
EVT-0015 | fire       | Downtown Mall                  | sev 2 | HELD → fire_6 | opened step 16
EVT-0016 | crime      | Aspen Ridge                    | sev 4 | police_0 ETA 6 min | opened step 17

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0016
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0012
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0005
ambulance_4     | ambulance  | Pinecrest Homes                | ON_SCENE → EVT-0010
fire_5          | fire       | Riverside Condos               | ON_SCENE → EVT-0004
fire_6          | fire       | Downtown Mall                  | RETURNING → EVT-0011

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Mall [4 min], Aspen Ridge [3 min], Central Police Station [4 min], Riverside Condos [6 min]
Engine House No. 1 (fire_station) → Southbound Overpass [2 min], Northside Junction [3 min], Lakeview Residences [5 min], Downtown Mall [5 min], Central Police Station [6 min], Riverside Condos [12 min]
Central Police Station (police_station) → Engine House No. 1 [6 min], Pinecrest Homes [4 min], Riverside General Hospital [4 min], Downtown Mall [6 min], Northside Junction [9 min], Spring Meadow Estates [9 min], Aspen Ridge [9 min]
Spring Meadow Estates (residential) → Riverside Condos [7 min], Central Police Station [9 min], Pinecrest Homes [9 min], Aspen Ridge [12 min]
Lakeview Residences (residential) → Engine House No. 1 [5 min], Southbound Overpass [3 min], Northside Junction [2 min], Aspen Ridge [11 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Central Police Station [4 min], Spring Meadow Estates [9 min], Lakeview Residences [9 min]
Aspen Ridge (residential) → Riverside General Hospital [3 min], Lakeview Residences [11 min], Downtown Mall [5 min], Riverside Condos [8 min], Central Police Station [9 min], Spring Meadow Estates [12 min]
Riverside Condos (residential) → Spring Meadow Estates [7 min], Aspen Ridge [8 min], Riverside General Hospital [6 min], Engine House No. 1 [12 min], Downtown Mall [9 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Engine House No. 1 [5 min], Central Police Station [6 min], Aspen Ridge [5 min], Riverside Condos [9 min]
Northside Junction (road_junction) → Engine House No. 1 [3 min], Central Police Station [9 min], Lakeview Residences [2 min], Southbound Overpass [2 min]
Southbound Overpass (road_junction) → Engine House No. 1 [2 min], Lakeview Residences [3 min], Northside Junction [2 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_3)
Step 16: CALL-0016 → HOLD (fire, waiting for fire_6)
Step 17: CALL-0017 → police ?

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0014", "vehicle_type": null, "vehicle_id": null, "reroute": null}