[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
There's a massive fire — the whole block near Parkside Shopping Center is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0005 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 10 min | opened step 8
EVT-0006 | accident   | Cedar Park Village             | sev 2 | HELD → ambulance_3 | opened step 10
EVT-0007 | fire       | Magnolia Gardens               | sev 4 | fire_6 ETA 7 min | opened step 11
EVT-0008 | medical    | Cedar Park Village             | sev 4 | ambulance_4 ETA 15 min | opened step 12
EVT-0009 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 4 min | opened step 13
EVT-0010 | fire       | Sunset Villas                  | sev 4 | HELD → fire_5 | opened step 14
EVT-0011 | accident   | Cedar Park Village             | sev 3 | HELD → ambulance_3 | opened step 15
EVT-0012 | accident   | Parkside Shopping Center       | sev 3 | HELD → ambulance_3 | opened step 16
EVT-0013 | crime      | Central Plaza                  | sev 2 | police_0 ETA 3 min | opened step 17

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0013
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_5          | fire       | Parkside Shopping Center       | ON_SCENE → EVT-0009
fire_6          | fire       | Magnolia Gardens               | ON_SCENE → EVT-0007

=== CITY REFERENCE ===
City Central Hospital (hospital) → Magnolia Gardens [3 min], Northside Junction [8 min], Sunset Villas [8 min]
Westside Fire Department (fire_station) → Northside Junction [1 min], Sunset Villas [4 min], Parkside Shopping Center [4 min], Magnolia Gardens [7 min], Aspen Ridge [10 min], Central Plaza [14 min]
Downtown Precinct (police_station) → Westway Intersection [3 min], Aspen Ridge [3 min], Central Plaza [4 min], Cedar Park Village [4 min]
Magnolia Gardens (residential) → City Central Hospital [3 min], Westside Fire Department [7 min], Sunset Villas [8 min], Northside Junction [8 min], Aspen Ridge [14 min], Westway Intersection [10 min]
Cedar Park Village (residential) → Central Plaza [1 min], Westway Intersection [2 min], Downtown Precinct [4 min], Aspen Ridge [10 min], Northside Junction [12 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Magnolia Gardens [14 min], Cedar Park Village [10 min], Parkside Shopping Center [7 min], Westside Fire Department [10 min], Sunset Villas [9 min]
Sunset Villas (residential) → City Central Hospital [8 min], Westside Fire Department [4 min], Magnolia Gardens [8 min], Parkside Shopping Center [2 min], Northside Junction [2 min], Aspen Ridge [9 min]
Parkside Shopping Center (commercial) → Westside Fire Department [4 min], Aspen Ridge [7 min], Sunset Villas [2 min], Northside Junction [4 min]
Central Plaza (commercial) → Downtown Precinct [4 min], Cedar Park Village [1 min], Westway Intersection [2 min], Westside Fire Department [14 min]
Northside Junction (road_junction) → City Central Hospital [8 min], Westside Fire Department [1 min], Magnolia Gardens [8 min], Cedar Park Village [12 min], Sunset Villas [2 min], Parkside Shopping Center [4 min]
Westway Intersection (road_junction) → Downtown Precinct [3 min], Cedar Park Village [2 min], Central Plaza [2 min], Magnolia Gardens [10 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_3)
Step 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_3)
Step 17: CALL-0017 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0009", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
A cyclist got hit by a car near Cedar Park Village. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0005 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 10 min | opened step 8
EVT-0006 | accident   | Cedar Park Village             | sev 2 | HELD → ambulance_3 | opened step 10
EVT-0007 | fire       | Magnolia Gardens               | sev 4 | fire_6 ETA 7 min | opened step 11
EVT-0008 | medical    | Cedar Park Village             | sev 4 | ambulance_4 ETA 15 min | opened step 12
EVT-0010 | fire       | Sunset Villas                  | sev 4 | HELD → fire_5 | opened step 14
EVT-0011 | accident   | Cedar Park Village             | sev 3 | HELD → ambulance_3 | opened step 15
EVT-0012 | accident   | Parkside Shopping Center       | sev 3 | HELD → ambulance_3 | opened step 16
EVT-0013 | crime      | Central Plaza                  | sev 2 | police_0 ETA 3 min | opened step 17

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0013
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_5          | fire       | Parkside Shopping Center       | RETURNING → EVT-0009
fire_6          | fire       | Magnolia Gardens               | ON_SCENE → EVT-0007

=== CITY REFERENCE ===
City Central Hospital (hospital) → Magnolia Gardens [3 min], Northside Junction [8 min], Sunset Villas [8 min]
Westside Fire Department (fire_station) → Northside Junction [1 min], Sunset Villas [4 min], Parkside Shopping Center [4 min], Magnolia Gardens [7 min], Aspen Ridge [10 min], Central Plaza [14 min]
Downtown Precinct (police_station) → Westway Intersection [3 min], Aspen Ridge [3 min], Central Plaza [4 min], Cedar Park Village [4 min]
Magnolia Gardens (residential) → City Central Hospital [3 min], Westside Fire Department [7 min], Sunset Villas [8 min], Northside Junction [8 min], Aspen Ridge [14 min], Westway Intersection [10 min]
Cedar Park Village (residential) → Central Plaza [1 min], Westway Intersection [2 min], Downtown Precinct [4 min], Aspen Ridge [10 min], Northside Junction [12 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Magnolia Gardens [14 min], Cedar Park Village [10 min], Parkside Shopping Center [7 min], Westside Fire Department [10 min], Sunset Villas [9 min]
Sunset Villas (residential) → City Central Hospital [8 min], Westside Fire Department [4 min], Magnolia Gardens [8 min], Parkside Shopping Center [2 min], Northside Junction [2 min], Aspen Ridge [9 min]
Parkside Shopping Center (commercial) → Westside Fire Department [4 min], Aspen Ridge [7 min], Sunset Villas [2 min], Northside Junction [4 min]
Central Plaza (commercial) → Downtown Precinct [4 min], Cedar Park Village [1 min], Westway Intersection [2 min], Westside Fire Department [14 min]
Northside Junction (road_junction) → City Central Hospital [8 min], Westside Fire Department [1 min], Magnolia Gardens [8 min], Cedar Park Village [12 min], Sunset Villas [2 min], Parkside Shopping Center [4 min]
Westway Intersection (road_junction) → Downtown Precinct [3 min], Cedar Park Village [2 min], Central Plaza [2 min], Magnolia Gardens [10 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_3)
Step 17: CALL-0017 → police police_0
Step 18: CALL-0018 → Duplicate of EVT-0009

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0011", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
Active shooter at Central Plaza! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0005 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 10 min | opened step 8
EVT-0006 | accident   | Cedar Park Village             | sev 2 | HELD → ambulance_3 | opened step 10
EVT-0008 | medical    | Cedar Park Village             | sev 4 | ambulance_4 ETA 15 min | opened step 12
EVT-0010 | fire       | Sunset Villas                  | sev 4 | HELD → fire_5 | opened step 14
EVT-0011 | accident   | Cedar Park Village             | sev 3 | HELD → ambulance_3 | opened step 15
EVT-0012 | accident   | Parkside Shopping Center       | sev 3 | HELD → ambulance_3 | opened step 16
EVT-0013 | crime      | Central Plaza                  | sev 2 | police_0 ETA 3 min | opened step 17

=== UNIT STATUS ===
police_0        | police     | Central Plaza                  | ON_SCENE → EVT-0013
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_5          | fire       | Parkside Shopping Center       | RETURNING → EVT-0009
fire_6          | fire       | Magnolia Gardens               | RETURNING → EVT-0007

=== CITY REFERENCE ===
City Central Hospital (hospital) → Magnolia Gardens [3 min], Northside Junction [8 min], Sunset Villas [8 min]
Westside Fire Department (fire_station) → Northside Junction [1 min], Sunset Villas [4 min], Parkside Shopping Center [4 min], Magnolia Gardens [7 min], Aspen Ridge [10 min], Central Plaza [14 min]
Downtown Precinct (police_station) → Westway Intersection [3 min], Aspen Ridge [3 min], Central Plaza [4 min], Cedar Park Village [4 min]
Magnolia Gardens (residential) → City Central Hospital [3 min], Westside Fire Department [7 min], Sunset Villas [8 min], Northside Junction [8 min], Aspen Ridge [14 min], Westway Intersection [10 min]
Cedar Park Village (residential) → Central Plaza [1 min], Westway Intersection [2 min], Downtown Precinct [4 min], Aspen Ridge [10 min], Northside Junction [12 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Magnolia Gardens [14 min], Cedar Park Village [10 min], Parkside Shopping Center [7 min], Westside Fire Department [10 min], Sunset Villas [9 min]
Sunset Villas (residential) → City Central Hospital [8 min], Westside Fire Department [4 min], Magnolia Gardens [8 min], Parkside Shopping Center [2 min], Northside Junction [2 min], Aspen Ridge [9 min]
Parkside Shopping Center (commercial) → Westside Fire Department [4 min], Aspen Ridge [7 min], Sunset Villas [2 min], Northside Junction [4 min]
Central Plaza (commercial) → Downtown Precinct [4 min], Cedar Park Village [1 min], Westway Intersection [2 min], Westside Fire Department [14 min]
Northside Junction (road_junction) → City Central Hospital [8 min], Westside Fire Department [1 min], Magnolia Gardens [8 min], Cedar Park Village [12 min], Sunset Villas [2 min], Parkside Shopping Center [4 min]
Westway Intersection (road_junction) → Downtown Precinct [3 min], Cedar Park Village [2 min], Central Plaza [2 min], Magnolia Gardens [10 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → police police_0
Step 18: CALL-0018 → Duplicate of EVT-0009
Step 19: CALL-0019 → Duplicate of EVT-0011

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0013", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Multi-car pileup on Hill Street near Parkside Shopping Center! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [5 min], Birchwood Place [5 min], Central Plaza [7 min], Magnolia Gardens [5 min], Oakwood Apartments [9 min], Elmwood Terrace [5 min], Parkside Shopping Center [7 min], Central Crossroads [6 min]
Engine House No. 1 (fire_station) → Parkside Shopping Center [2 min], Birchwood Place [4 min], Elmwood Terrace [14 min], Central Plaza [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [5 min], Central Crossroads [4 min], Oakwood Apartments [5 min], Birchwood Place [6 min], Parkside Shopping Center [7 min]
Riverside Condos (residential) → Magnolia Gardens [6 min], Oakwood Apartments [7 min], Central Crossroads [7 min]
Magnolia Gardens (residential) → Riverside Condos [6 min], Central Plaza [3 min], St. Mary's Medical Center [5 min], Elmwood Terrace [6 min], Oakwood Apartments [8 min], Parkside Shopping Center [11 min]
Oakwood Apartments (residential) → Central Police Station [5 min], Riverside Condos [7 min], Magnolia Gardens [8 min], Central Crossroads [3 min], St. Mary's Medical Center [9 min]
Elmwood Terrace (residential) → Engine House No. 1 [14 min], Magnolia Gardens [6 min], Central Plaza [4 min], St. Mary's Medical Center [5 min], Parkside Shopping Center [10 min]
Birchwood Place (residential) → St. Mary's Medical Center [5 min], Engine House No. 1 [4 min], Central Police Station [6 min], Parkside Shopping Center [4 min], Central Crossroads [8 min]
Parkside Shopping Center (commercial) → Engine House No. 1 [2 min], Elmwood Terrace [10 min], Birchwood Place [4 min], Central Police Station [7 min], St. Mary's Medical Center [7 min], Magnolia Gardens [11 min]
Central Plaza (commercial) → St. Mary's Medical Center [7 min], Magnolia Gardens [3 min], Elmwood Terrace [4 min], Engine House No. 1 [13 min]
Central Crossroads (road_junction) → Central Police Station [4 min], Riverside Condos [7 min], Oakwood Apartments [3 min], Birchwood Place [8 min], St. Mary's Medical Center [6 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Active shooter at Parkside Shopping Center! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Parkside Shopping Center       | sev 5 | ambulance_3 ETA 7 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [5 min], Birchwood Place [5 min], Central Plaza [7 min], Magnolia Gardens [5 min], Oakwood Apartments [9 min], Elmwood Terrace [5 min], Parkside Shopping Center [7 min], Central Crossroads [6 min]
Engine House No. 1 (fire_station) → Parkside Shopping Center [2 min], Birchwood Place [4 min], Elmwood Terrace [14 min], Central Plaza [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [5 min], Central Crossroads [4 min], Oakwood Apartments [5 min], Birchwood Place [6 min], Parkside Shopping Center [7 min]
Riverside Condos (residential) → Magnolia Gardens [6 min], Oakwood Apartments [7 min], Central Crossroads [7 min]
Magnolia Gardens (residential) → Riverside Condos [6 min], Central Plaza [3 min], St. Mary's Medical Center [5 min], Elmwood Terrace [6 min], Oakwood Apartments [8 min], Parkside Shopping Center [11 min]
Oakwood Apartments (residential) → Central Police Station [5 min], Riverside Condos [7 min], Magnolia Gardens [8 min], Central Crossroads [3 min], St. Mary's Medical Center [9 min]
Elmwood Terrace (residential) → Engine House No. 1 [14 min], Magnolia Gardens [6 min], Central Plaza [4 min], St. Mary's Medical Center [5 min], Parkside Shopping Center [10 min]
Birchwood Place (residential) → St. Mary's Medical Center [5 min], Engine House No. 1 [4 min], Central Police Station [6 min], Parkside Shopping Center [4 min], Central Crossroads [8 min]
Parkside Shopping Center (commercial) → Engine House No. 1 [2 min], Elmwood Terrace [10 min], Birchwood Place [4 min], Central Police Station [7 min], St. Mary's Medical Center [7 min], Magnolia Gardens [11 min]
Central Plaza (commercial) → St. Mary's Medical Center [7 min], Magnolia Gardens [3 min], Elmwood Terrace [4 min], Engine House No. 1 [13 min]
Central Crossroads (road_junction) → Central Police Station [4 min], Riverside Condos [7 min], Oakwood Apartments [3 min], Birchwood Place [8 min], St. Mary's Medical Center [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's a fight outside Parkside Shopping Center on Hill Street. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Parkside Shopping Center       | sev 5 | ambulance_3 ETA 7 min | opened step 1
EVT-0002 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 7 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [5 min], Birchwood Place [5 min], Central Plaza [7 min], Magnolia Gardens [5 min], Oakwood Apartments [9 min], Elmwood Terrace [5 min], Parkside Shopping Center [7 min], Central Crossroads [6 min]
Engine House No. 1 (fire_station) → Parkside Shopping Center [2 min], Birchwood Place [4 min], Elmwood Terrace [14 min], Central Plaza [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [5 min], Central Crossroads [4 min], Oakwood Apartments [5 min], Birchwood Place [6 min], Parkside Shopping Center [7 min]
Riverside Condos (residential) → Magnolia Gardens [6 min], Oakwood Apartments [7 min], Central Crossroads [7 min]
Magnolia Gardens (residential) → Riverside Condos [6 min], Central Plaza [3 min], St. Mary's Medical Center [5 min], Elmwood Terrace [6 min], Oakwood Apartments [8 min], Parkside Shopping Center [11 min]
Oakwood Apartments (residential) → Central Police Station [5 min], Riverside Condos [7 min], Magnolia Gardens [8 min], Central Crossroads [3 min], St. Mary's Medical Center [9 min]
Elmwood Terrace (residential) → Engine House No. 1 [14 min], Magnolia Gardens [6 min], Central Plaza [4 min], St. Mary's Medical Center [5 min], Parkside Shopping Center [10 min]
Birchwood Place (residential) → St. Mary's Medical Center [5 min], Engine House No. 1 [4 min], Central Police Station [6 min], Parkside Shopping Center [4 min], Central Crossroads [8 min]
Parkside Shopping Center (commercial) → Engine House No. 1 [2 min], Elmwood Terrace [10 min], Birchwood Place [4 min], Central Police Station [7 min], St. Mary's Medical Center [7 min], Magnolia Gardens [11 min]
Central Plaza (commercial) → St. Mary's Medical Center [7 min], Magnolia Gardens [3 min], Elmwood Terrace [4 min], Engine House No. 1 [13 min]
Central Crossroads (road_junction) → Central Police Station [4 min], Riverside Condos [7 min], Oakwood Apartments [3 min], Birchwood Place [8 min], St. Mary's Medical Center [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Active shooter at Magnolia Gardens! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Parkside Shopping Center       | sev 5 | ambulance_3 ETA 7 min | opened step 1
EVT-0002 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 7 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [5 min], Birchwood Place [5 min], Central Plaza [7 min], Magnolia Gardens [5 min], Oakwood Apartments [9 min], Elmwood Terrace [5 min], Parkside Shopping Center [7 min], Central Crossroads [6 min]
Engine House No. 1 (fire_station) → Parkside Shopping Center [2 min], Birchwood Place [4 min], Elmwood Terrace [14 min], Central Plaza [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [5 min], Central Crossroads [4 min], Oakwood Apartments [5 min], Birchwood Place [6 min], Parkside Shopping Center [7 min]
Riverside Condos (residential) → Magnolia Gardens [6 min], Oakwood Apartments [7 min], Central Crossroads [7 min]
Magnolia Gardens (residential) → Riverside Condos [6 min], Central Plaza [3 min], St. Mary's Medical Center [5 min], Elmwood Terrace [6 min], Oakwood Apartments [8 min], Parkside Shopping Center [11 min]
Oakwood Apartments (residential) → Central Police Station [5 min], Riverside Condos [7 min], Magnolia Gardens [8 min], Central Crossroads [3 min], St. Mary's Medical Center [9 min]
Elmwood Terrace (residential) → Engine House No. 1 [14 min], Magnolia Gardens [6 min], Central Plaza [4 min], St. Mary's Medical Center [5 min], Parkside Shopping Center [10 min]
Birchwood Place (residential) → St. Mary's Medical Center [5 min], Engine House No. 1 [4 min], Central Police Station [6 min], Parkside Shopping Center [4 min], Central Crossroads [8 min]
Parkside Shopping Center (commercial) → Engine House No. 1 [2 min], Elmwood Terrace [10 min], Birchwood Place [4 min], Central Police Station [7 min], St. Mary's Medical Center [7 min], Magnolia Gardens [11 min]
Central Plaza (commercial) → St. Mary's Medical Center [7 min], Magnolia Gardens [3 min], Elmwood Terrace [4 min], Engine House No. 1 [13 min]
Central Crossroads (road_junction) → Central Police Station [4 min], Riverside Condos [7 min], Oakwood Apartments [3 min], Birchwood Place [8 min], St. Mary's Medical Center [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → police police_0
Step 3: CALL-0003 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
There's a fight outside Riverside Condos on Pine Drive. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Parkside Shopping Center       | sev 5 | ambulance_3 ETA 7 min | opened step 1
EVT-0002 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 7 min | opened step 2
EVT-0003 | crime      | Magnolia Gardens               | sev 1 | police_1 ETA 10 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0003
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [5 min], Birchwood Place [5 min], Central Plaza [7 min], Magnolia Gardens [5 min], Oakwood Apartments [9 min], Elmwood Terrace [5 min], Parkside Shopping Center [7 min], Central Crossroads [6 min]
Engine House No. 1 (fire_station) → Parkside Shopping Center [2 min], Birchwood Place [4 min], Elmwood Terrace [14 min], Central Plaza [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [5 min], Central Crossroads [4 min], Oakwood Apartments [5 min], Birchwood Place [6 min], Parkside Shopping Center [7 min]
Riverside Condos (residential) → Magnolia Gardens [6 min], Oakwood Apartments [7 min], Central Crossroads [7 min]
Magnolia Gardens (residential) → Riverside Condos [6 min], Central Plaza [3 min], St. Mary's Medical Center [5 min], Elmwood Terrace [6 min], Oakwood Apartments [8 min], Parkside Shopping Center [11 min]
Oakwood Apartments (residential) → Central Police Station [5 min], Riverside Condos [7 min], Magnolia Gardens [8 min], Central Crossroads [3 min], St. Mary's Medical Center [9 min]
Elmwood Terrace (residential) → Engine House No. 1 [14 min], Magnolia Gardens [6 min], Central Plaza [4 min], St. Mary's Medical Center [5 min], Parkside Shopping Center [10 min]
Birchwood Place (residential) → St. Mary's Medical Center [5 min], Engine House No. 1 [4 min], Central Police Station [6 min], Parkside Shopping Center [4 min], Central Crossroads [8 min]
Parkside Shopping Center (commercial) → Engine House No. 1 [2 min], Elmwood Terrace [10 min], Birchwood Place [4 min], Central Police Station [7 min], St. Mary's Medical Center [7 min], Magnolia Gardens [11 min]
Central Plaza (commercial) → St. Mary's Medical Center [7 min], Magnolia Gardens [3 min], Elmwood Terrace [4 min], Engine House No. 1 [13 min]
Central Crossroads (road_junction) → Central Police Station [4 min], Riverside Condos [7 min], Oakwood Apartments [3 min], Birchwood Place [8 min], St. Mary's Medical Center [6 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → police police_0
Step 3: CALL-0003 → Duplicate of EVT-0002
Step 4: CALL-0004 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's a massive fire — the whole block near Elmwood Terrace is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Parkside Shopping Center       | sev 5 | ambulance_3 ETA 7 min | opened step 1
EVT-0002 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 7 min | opened step 2
EVT-0003 | crime      | Magnolia Gardens               | sev 1 | police_1 ETA 10 min | opened step 4
EVT-0004 | crime      | Riverside Condos               | sev 3 | police_2 ETA 11 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0003
police_2        | police     | Central Police Station         | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [5 min], Birchwood Place [5 min], Central Plaza [7 min], Magnolia Gardens [5 min], Oakwood Apartments [9 min], Elmwood Terrace [5 min], Parkside Shopping Center [7 min], Central Crossroads [6 min]
Engine House No. 1 (fire_station) → Parkside Shopping Center [2 min], Birchwood Place [4 min], Elmwood Terrace [14 min], Central Plaza [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [5 min], Central Crossroads [4 min], Oakwood Apartments [5 min], Birchwood Place [6 min], Parkside Shopping Center [7 min]
Riverside Condos (residential) → Magnolia Gardens [6 min], Oakwood Apartments [7 min], Central Crossroads [7 min]
Magnolia Gardens (residential) → Riverside Condos [6 min], Central Plaza [3 min], St. Mary's Medical Center [5 min], Elmwood Terrace [6 min], Oakwood Apartments [8 min], Parkside Shopping Center [11 min]
Oakwood Apartments (residential) → Central Police Station [5 min], Riverside Condos [7 min], Magnolia Gardens [8 min], Central Crossroads [3 min], St. Mary's Medical Center [9 min]
Elmwood Terrace (residential) → Engine House No. 1 [14 min], Magnolia Gardens [6 min], Central Plaza [4 min], St. Mary's Medical Center [5 min], Parkside Shopping Center [10 min]
Birchwood Place (residential) → St. Mary's Medical Center [5 min], Engine House No. 1 [4 min], Central Police Station [6 min], Parkside Shopping Center [4 min], Central Crossroads [8 min]
Parkside Shopping Center (commercial) → Engine House No. 1 [2 min], Elmwood Terrace [10 min], Birchwood Place [4 min], Central Police Station [7 min], St. Mary's Medical Center [7 min], Magnolia Gardens [11 min]
Central Plaza (commercial) → St. Mary's Medical Center [7 min], Magnolia Gardens [3 min], Elmwood Terrace [4 min], Engine House No. 1 [13 min]
Central Crossroads (road_junction) → Central Police Station [4 min], Riverside Condos [7 min], Oakwood Apartments [3 min], Birchwood Place [8 min], St. Mary's Medical Center [6 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0002
Step 4: CALL-0004 → police police_1
Step 5: CALL-0005 → police police_2

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Hello, my neighbor fell and hurt her ankle at 798 Second Street. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Parkside Shopping Center       | sev 5 | ambulance_3 ETA 7 min | opened step 1
EVT-0002 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 7 min | opened step 2
EVT-0003 | crime      | Magnolia Gardens               | sev 1 | police_1 ETA 10 min | opened step 4
EVT-0004 | crime      | Riverside Condos               | sev 3 | police_2 ETA 11 min | opened step 5
EVT-0005 | fire       | Elmwood Terrace                | sev 4 | fire_6 ETA 11 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0003
police_2        | police     | Central Police Station         | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [5 min], Birchwood Place [5 min], Central Plaza [7 min], Magnolia Gardens [5 min], Oakwood Apartments [9 min], Elmwood Terrace [5 min], Parkside Shopping Center [7 min], Central Crossroads [6 min]
Engine House No. 1 (fire_station) → Parkside Shopping Center [2 min], Birchwood Place [4 min], Elmwood Terrace [14 min], Central Plaza [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [5 min], Central Crossroads [4 min], Oakwood Apartments [5 min], Birchwood Place [6 min], Parkside Shopping Center [7 min]
Riverside Condos (residential) → Magnolia Gardens [6 min], Oakwood Apartments [7 min], Central Crossroads [7 min]
Magnolia Gardens (residential) → Riverside Condos [6 min], Central Plaza [3 min], St. Mary's Medical Center [5 min], Elmwood Terrace [6 min], Oakwood Apartments [8 min], Parkside Shopping Center [11 min]
Oakwood Apartments (residential) → Central Police Station [5 min], Riverside Condos [7 min], Magnolia Gardens [8 min], Central Crossroads [3 min], St. Mary's Medical Center [9 min]
Elmwood Terrace (residential) → Engine House No. 1 [14 min], Magnolia Gardens [6 min], Central Plaza [4 min], St. Mary's Medical Center [5 min], Parkside Shopping Center [10 min]
Birchwood Place (residential) → St. Mary's Medical Center [5 min], Engine House No. 1 [4 min], Central Police Station [6 min], Parkside Shopping Center [4 min], Central Crossroads [8 min]
Parkside Shopping Center (commercial) → Engine House No. 1 [2 min], Elmwood Terrace [10 min], Birchwood Place [4 min], Central Police Station [7 min], St. Mary's Medical Center [7 min], Magnolia Gardens [11 min]
Central Plaza (commercial) → St. Mary's Medical Center [7 min], Magnolia Gardens [3 min], Elmwood Terrace [4 min], Engine House No. 1 [13 min]
Central Crossroads (road_junction) → Central Police Station [4 min], Riverside Condos [7 min], Oakwood Apartments [3 min], Birchwood Place [8 min], St. Mary's Medical Center [6 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → police police_1
Step 5: CALL-0005 → police police_2
Step 6: CALL-0006 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Bad crash on Main Avenue! Car flipped over near Oakwood Apartments. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Parkside Shopping Center       | sev 5 | ambulance_3 ETA 7 min | opened step 1
EVT-0002 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 7 min | opened step 2
EVT-0003 | crime      | Magnolia Gardens               | sev 1 | police_1 ETA 10 min | opened step 4
EVT-0004 | crime      | Riverside Condos               | sev 3 | police_2 ETA 11 min | opened step 5
EVT-0005 | fire       | Elmwood Terrace                | sev 4 | fire_6 ETA 11 min | opened step 6
EVT-0006 | medical    | Central Plaza                  | sev 5 | ambulance_4 ETA 6 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0003
police_2        | police     | Central Police Station         | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [5 min], Birchwood Place [5 min], Central Plaza [7 min], Magnolia Gardens [5 min], Oakwood Apartments [9 min], Elmwood Terrace [5 min], Parkside Shopping Center [7 min], Central Crossroads [6 min]
Engine House No. 1 (fire_station) → Parkside Shopping Center [2 min], Birchwood Place [4 min], Elmwood Terrace [14 min], Central Plaza [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [5 min], Central Crossroads [4 min], Oakwood Apartments [5 min], Birchwood Place [6 min], Parkside Shopping Center [7 min]
Riverside Condos (residential) → Magnolia Gardens [6 min], Oakwood Apartments [7 min], Central Crossroads [7 min]
Magnolia Gardens (residential) → Riverside Condos [6 min], Central Plaza [3 min], St. Mary's Medical Center [5 min], Elmwood Terrace [6 min], Oakwood Apartments [8 min], Parkside Shopping Center [11 min]
Oakwood Apartments (residential) → Central Police Station [5 min], Riverside Condos [7 min], Magnolia Gardens [8 min], Central Crossroads [3 min], St. Mary's Medical Center [9 min]
Elmwood Terrace (residential) → Engine House No. 1 [14 min], Magnolia Gardens [6 min], Central Plaza [4 min], St. Mary's Medical Center [5 min], Parkside Shopping Center [10 min]
Birchwood Place (residential) → St. Mary's Medical Center [5 min], Engine House No. 1 [4 min], Central Police Station [6 min], Parkside Shopping Center [4 min], Central Crossroads [8 min]
Parkside Shopping Center (commercial) → Engine House No. 1 [2 min], Elmwood Terrace [10 min], Birchwood Place [4 min], Central Police Station [7 min], St. Mary's Medical Center [7 min], Magnolia Gardens [11 min]
Central Plaza (commercial) → St. Mary's Medical Center [7 min], Magnolia Gardens [3 min], Elmwood Terrace [4 min], Engine House No. 1 [13 min]
Central Crossroads (road_junction) → Central Police Station [4 min], Riverside Condos [7 min], Oakwood Apartments [3 min], Birchwood Place [8 min], St. Mary's Medical Center [6 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → police police_2
Step 6: CALL-0006 → fire fire_6
Step 7: CALL-0007 → ambulance ambulance_4

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Someone's not breathing at Magnolia Gardens! A bystander is doing CPR. Please send an ambulance to Pine Avenue immediately!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Parkside Shopping Center       | sev 5 | ambulance_3 ETA 7 min | opened step 1
EVT-0002 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 7 min | opened step 2
EVT-0003 | crime      | Magnolia Gardens               | sev 1 | police_1 ETA 10 min | opened step 4
EVT-0004 | crime      | Riverside Condos               | sev 3 | police_2 ETA 11 min | opened step 5
EVT-0005 | fire       | Elmwood Terrace                | sev 4 | fire_6 ETA 11 min | opened step 6
EVT-0006 | medical    | Central Plaza                  | sev 5 | ambulance_4 ETA 6 min | opened step 7
EVT-0007 | accident   | Oakwood Apartments             | sev 4 | ambulance_5 ETA 8 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Parkside Shopping Center       | ON_SCENE → EVT-0002
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0003
police_2        | police     | Central Police Station         | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0007
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [5 min], Birchwood Place [5 min], Central Plaza [7 min], Magnolia Gardens [5 min], Oakwood Apartments [9 min], Elmwood Terrace [5 min], Parkside Shopping Center [7 min], Central Crossroads [6 min]
Engine House No. 1 (fire_station) → Parkside Shopping Center [2 min], Birchwood Place [4 min], Elmwood Terrace [14 min], Central Plaza [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [5 min], Central Crossroads [4 min], Oakwood Apartments [5 min], Birchwood Place [6 min], Parkside Shopping Center [7 min]
Riverside Condos (residential) → Magnolia Gardens [6 min], Oakwood Apartments [7 min], Central Crossroads [7 min]
Magnolia Gardens (residential) → Riverside Condos [6 min], Central Plaza [3 min], St. Mary's Medical Center [5 min], Elmwood Terrace [6 min], Oakwood Apartments [8 min], Parkside Shopping Center [11 min]
Oakwood Apartments (residential) → Central Police Station [5 min], Riverside Condos [7 min], Magnolia Gardens [8 min], Central Crossroads [3 min], St. Mary's Medical Center [9 min]
Elmwood Terrace (residential) → Engine House No. 1 [14 min], Magnolia Gardens [6 min], Central Plaza [4 min], St. Mary's Medical Center [5 min], Parkside Shopping Center [10 min]
Birchwood Place (residential) → St. Mary's Medical Center [5 min], Engine House No. 1 [4 min], Central Police Station [6 min], Parkside Shopping Center [4 min], Central Crossroads [8 min]
Parkside Shopping Center (commercial) → Engine House No. 1 [2 min], Elmwood Terrace [10 min], Birchwood Place [4 min], Central Police Station [7 min], St. Mary's Medical Center [7 min], Magnolia Gardens [11 min]
Central Plaza (commercial) → St. Mary's Medical Center [7 min], Magnolia Gardens [3 min], Elmwood Terrace [4 min], Engine House No. 1 [13 min]
Central Crossroads (road_junction) → Central Police Station [4 min], Riverside Condos [7 min], Oakwood Apartments [3 min], Birchwood Place [8 min], St. Mary's Medical Center [6 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → fire fire_6
Step 7: CALL-0007 → ambulance ambulance_4
Step 8: CALL-0008 → ambulance ambulance_5

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Someone fainted at Elmwood Terrace. They're breathing okay now but look really pale. We're on First Avenue.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 7 min | opened step 2
EVT-0003 | crime      | Magnolia Gardens               | sev 1 | police_1 ETA 10 min | opened step 4
EVT-0004 | crime      | Riverside Condos               | sev 3 | police_2 ETA 11 min | opened step 5
EVT-0005 | fire       | Elmwood Terrace                | sev 4 | fire_6 ETA 11 min | opened step 6
EVT-0006 | medical    | Central Plaza                  | sev 5 | ambulance_4 ETA 6 min | opened step 7
EVT-0007 | accident   | Oakwood Apartments             | sev 4 | ambulance_5 ETA 8 min | opened step 8
EVT-0008 | medical    | Magnolia Gardens               | sev 3 | HELD → ambulance_3 | opened step 9

=== UNIT STATUS ===
police_0        | police     | Parkside Shopping Center       | ON_SCENE → EVT-0002
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0003
police_2        | police     | Central Police Station         | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | Parkside Shopping Center       | RETURNING → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0007
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [5 min], Birchwood Place [5 min], Central Plaza [7 min], Magnolia Gardens [5 min], Oakwood Apartments [9 min], Elmwood Terrace [5 min], Parkside Shopping Center [7 min], Central Crossroads [6 min]
Engine House No. 1 (fire_station) → Parkside Shopping Center [2 min], Birchwood Place [4 min], Elmwood Terrace [14 min], Central Plaza [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [5 min], Central Crossroads [4 min], Oakwood Apartments [5 min], Birchwood Place [6 min], Parkside Shopping Center [7 min]
Riverside Condos (residential) → Magnolia Gardens [6 min], Oakwood Apartments [7 min], Central Crossroads [7 min]
Magnolia Gardens (residential) → Riverside Condos [6 min], Central Plaza [3 min], St. Mary's Medical Center [5 min], Elmwood Terrace [6 min], Oakwood Apartments [8 min], Parkside Shopping Center [11 min]
Oakwood Apartments (residential) → Central Police Station [5 min], Riverside Condos [7 min], Magnolia Gardens [8 min], Central Crossroads [3 min], St. Mary's Medical Center [9 min]
Elmwood Terrace (residential) → Engine House No. 1 [14 min], Magnolia Gardens [6 min], Central Plaza [4 min], St. Mary's Medical Center [5 min], Parkside Shopping Center [10 min]
Birchwood Place (residential) → St. Mary's Medical Center [5 min], Engine House No. 1 [4 min], Central Police Station [6 min], Parkside Shopping Center [4 min], Central Crossroads [8 min]
Parkside Shopping Center (commercial) → Engine House No. 1 [2 min], Elmwood Terrace [10 min], Birchwood Place [4 min], Central Police Station [7 min], St. Mary's Medical Center [7 min], Magnolia Gardens [11 min]
Central Plaza (commercial) → St. Mary's Medical Center [7 min], Magnolia Gardens [3 min], Elmwood Terrace [4 min], Engine House No. 1 [13 min]
Central Crossroads (road_junction) → Central Police Station [4 min], Riverside Condos [7 min], Oakwood Apartments [3 min], Birchwood Place [8 min], St. Mary's Medical Center [6 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → ambulance ambulance_4
Step 8: CALL-0008 → ambulance ambulance_5
Step 9: CALL-0009 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_5", "from_event_id": "EVT-0007", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Active shooter at Aspen Ridge! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [2 min], Central Police Station [4 min], Parkside Shopping Center [6 min], Aspen Ridge [8 min], Elmwood Terrace [11 min]
Westside Fire Department (fire_station) → Elmwood Terrace [4 min], Aspen Ridge [7 min], Central Police Station [8 min], Southbound Overpass [8 min], Pinecrest Homes [11 min], Willow Creek Homes [10 min]
Central Police Station (police_station) → City Central Hospital [4 min], Westside Fire Department [8 min], Pinecrest Homes [2 min], Aspen Ridge [5 min], Elmwood Terrace [9 min], Hilltop Manor [8 min]
Aspen Ridge (residential) → City Central Hospital [8 min], Westside Fire Department [7 min], Central Police Station [5 min], Parkside Shopping Center [10 min], Willow Creek Homes [8 min], Pinecrest Homes [7 min], Elmwood Terrace [6 min], Hilltop Manor [5 min]
Willow Creek Homes (residential) → Southbound Overpass [2 min], Hilltop Manor [6 min], Aspen Ridge [8 min], Westside Fire Department [10 min]
Pinecrest Homes (residential) → City Central Hospital [2 min], Westside Fire Department [11 min], Central Police Station [2 min], Aspen Ridge [7 min], Southbound Overpass [9 min], Elmwood Terrace [8 min]
Elmwood Terrace (residential) → City Central Hospital [11 min], Westside Fire Department [4 min], Aspen Ridge [6 min], Central Police Station [9 min], Pinecrest Homes [8 min], Parkside Shopping Center [14 min]
Hilltop Manor (residential) → Willow Creek Homes [6 min], Southbound Overpass [4 min], Parkside Shopping Center [6 min], Aspen Ridge [5 min], Central Police Station [8 min]
Parkside Shopping Center (commercial) → City Central Hospital [6 min], Aspen Ridge [10 min], Elmwood Terrace [14 min], Hilltop Manor [6 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Willow Creek Homes [2 min], Pinecrest Homes [9 min], Hilltop Manor [4 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Pedestrian hit by a truck at Spring Road near Willow Creek Homes. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Aspen Ridge                    | sev 4 | police_0 ETA 5 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [2 min], Central Police Station [4 min], Parkside Shopping Center [6 min], Aspen Ridge [8 min], Elmwood Terrace [11 min]
Westside Fire Department (fire_station) → Elmwood Terrace [4 min], Aspen Ridge [7 min], Central Police Station [8 min], Southbound Overpass [8 min], Pinecrest Homes [11 min], Willow Creek Homes [10 min]
Central Police Station (police_station) → City Central Hospital [4 min], Westside Fire Department [8 min], Pinecrest Homes [2 min], Aspen Ridge [5 min], Elmwood Terrace [9 min], Hilltop Manor [8 min]
Aspen Ridge (residential) → City Central Hospital [8 min], Westside Fire Department [7 min], Central Police Station [5 min], Parkside Shopping Center [10 min], Willow Creek Homes [8 min], Pinecrest Homes [7 min], Elmwood Terrace [6 min], Hilltop Manor [5 min]
Willow Creek Homes (residential) → Southbound Overpass [2 min], Hilltop Manor [6 min], Aspen Ridge [8 min], Westside Fire Department [10 min]
Pinecrest Homes (residential) → City Central Hospital [2 min], Westside Fire Department [11 min], Central Police Station [2 min], Aspen Ridge [7 min], Southbound Overpass [9 min], Elmwood Terrace [8 min]
Elmwood Terrace (residential) → City Central Hospital [11 min], Westside Fire Department [4 min], Aspen Ridge [6 min], Central Police Station [9 min], Pinecrest Homes [8 min], Parkside Shopping Center [14 min]
Hilltop Manor (residential) → Willow Creek Homes [6 min], Southbound Overpass [4 min], Parkside Shopping Center [6 min], Aspen Ridge [5 min], Central Police Station [8 min]
Parkside Shopping Center (commercial) → City Central Hospital [6 min], Aspen Ridge [10 min], Elmwood Terrace [14 min], Hilltop Manor [6 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Willow Creek Homes [2 min], Pinecrest Homes [9 min], Hilltop Manor [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Bad crash on Park Street! Car flipped over near Willow Creek Homes. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Aspen Ridge                    | sev 4 | police_0 ETA 5 min | opened step 1
EVT-0002 | accident   | Willow Creek Homes             | sev 4 | ambulance_3 ETA 14 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [2 min], Central Police Station [4 min], Parkside Shopping Center [6 min], Aspen Ridge [8 min], Elmwood Terrace [11 min]
Westside Fire Department (fire_station) → Elmwood Terrace [4 min], Aspen Ridge [7 min], Central Police Station [8 min], Southbound Overpass [8 min], Pinecrest Homes [11 min], Willow Creek Homes [10 min]
Central Police Station (police_station) → City Central Hospital [4 min], Westside Fire Department [8 min], Pinecrest Homes [2 min], Aspen Ridge [5 min], Elmwood Terrace [9 min], Hilltop Manor [8 min]
Aspen Ridge (residential) → City Central Hospital [8 min], Westside Fire Department [7 min], Central Police Station [5 min], Parkside Shopping Center [10 min], Willow Creek Homes [8 min], Pinecrest Homes [7 min], Elmwood Terrace [6 min], Hilltop Manor [5 min]
Willow Creek Homes (residential) → Southbound Overpass [2 min], Hilltop Manor [6 min], Aspen Ridge [8 min], Westside Fire Department [10 min]
Pinecrest Homes (residential) → City Central Hospital [2 min], Westside Fire Department [11 min], Central Police Station [2 min], Aspen Ridge [7 min], Southbound Overpass [9 min], Elmwood Terrace [8 min]
Elmwood Terrace (residential) → City Central Hospital [11 min], Westside Fire Department [4 min], Aspen Ridge [6 min], Central Police Station [9 min], Pinecrest Homes [8 min], Parkside Shopping Center [14 min]
Hilltop Manor (residential) → Willow Creek Homes [6 min], Southbound Overpass [4 min], Parkside Shopping Center [6 min], Aspen Ridge [5 min], Central Police Station [8 min]
Parkside Shopping Center (commercial) → City Central Hospital [6 min], Aspen Ridge [10 min], Elmwood Terrace [14 min], Hilltop Manor [6 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Willow Creek Homes [2 min], Pinecrest Homes [9 min], Hilltop Manor [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → ambulance ambulance_3

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Pedestrian hit by a truck at Pine Lane near Willow Creek Homes. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Aspen Ridge                    | sev 4 | police_0 ETA 5 min | opened step 1
EVT-0002 | accident   | Willow Creek Homes             | sev 4 | ambulance_3 ETA 14 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [2 min], Central Police Station [4 min], Parkside Shopping Center [6 min], Aspen Ridge [8 min], Elmwood Terrace [11 min]
Westside Fire Department (fire_station) → Elmwood Terrace [4 min], Aspen Ridge [7 min], Central Police Station [8 min], Southbound Overpass [8 min], Pinecrest Homes [11 min], Willow Creek Homes [10 min]
Central Police Station (police_station) → City Central Hospital [4 min], Westside Fire Department [8 min], Pinecrest Homes [2 min], Aspen Ridge [5 min], Elmwood Terrace [9 min], Hilltop Manor [8 min]
Aspen Ridge (residential) → City Central Hospital [8 min], Westside Fire Department [7 min], Central Police Station [5 min], Parkside Shopping Center [10 min], Willow Creek Homes [8 min], Pinecrest Homes [7 min], Elmwood Terrace [6 min], Hilltop Manor [5 min]
Willow Creek Homes (residential) → Southbound Overpass [2 min], Hilltop Manor [6 min], Aspen Ridge [8 min], Westside Fire Department [10 min]
Pinecrest Homes (residential) → City Central Hospital [2 min], Westside Fire Department [11 min], Central Police Station [2 min], Aspen Ridge [7 min], Southbound Overpass [9 min], Elmwood Terrace [8 min]
Elmwood Terrace (residential) → City Central Hospital [11 min], Westside Fire Department [4 min], Aspen Ridge [6 min], Central Police Station [9 min], Pinecrest Homes [8 min], Parkside Shopping Center [14 min]
Hilltop Manor (residential) → Willow Creek Homes [6 min], Southbound Overpass [4 min], Parkside Shopping Center [6 min], Aspen Ridge [5 min], Central Police Station [8 min]
Parkside Shopping Center (commercial) → City Central Hospital [6 min], Aspen Ridge [10 min], Elmwood Terrace [14 min], Hilltop Manor [6 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Willow Creek Homes [2 min], Pinecrest Homes [9 min], Hilltop Manor [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Fender bender on Park Street near Willow Creek Homes. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Aspen Ridge                    | sev 4 | police_0 ETA 5 min | opened step 1
EVT-0002 | accident   | Willow Creek Homes             | sev 4 | ambulance_3 ETA 14 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [2 min], Central Police Station [4 min], Parkside Shopping Center [6 min], Aspen Ridge [8 min], Elmwood Terrace [11 min]
Westside Fire Department (fire_station) → Elmwood Terrace [4 min], Aspen Ridge [7 min], Central Police Station [8 min], Southbound Overpass [8 min], Pinecrest Homes [11 min], Willow Creek Homes [10 min]
Central Police Station (police_station) → City Central Hospital [4 min], Westside Fire Department [8 min], Pinecrest Homes [2 min], Aspen Ridge [5 min], Elmwood Terrace [9 min], Hilltop Manor [8 min]
Aspen Ridge (residential) → City Central Hospital [8 min], Westside Fire Department [7 min], Central Police Station [5 min], Parkside Shopping Center [10 min], Willow Creek Homes [8 min], Pinecrest Homes [7 min], Elmwood Terrace [6 min], Hilltop Manor [5 min]
Willow Creek Homes (residential) → Southbound Overpass [2 min], Hilltop Manor [6 min], Aspen Ridge [8 min], Westside Fire Department [10 min]
Pinecrest Homes (residential) → City Central Hospital [2 min], Westside Fire Department [11 min], Central Police Station [2 min], Aspen Ridge [7 min], Southbound Overpass [9 min], Elmwood Terrace [8 min]
Elmwood Terrace (residential) → City Central Hospital [11 min], Westside Fire Department [4 min], Aspen Ridge [6 min], Central Police Station [9 min], Pinecrest Homes [8 min], Parkside Shopping Center [14 min]
Hilltop Manor (residential) → Willow Creek Homes [6 min], Southbound Overpass [4 min], Parkside Shopping Center [6 min], Aspen Ridge [5 min], Central Police Station [8 min]
Parkside Shopping Center (commercial) → City Central Hospital [6 min], Aspen Ridge [10 min], Elmwood Terrace [14 min], Hilltop Manor [6 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Willow Creek Homes [2 min], Pinecrest Homes [9 min], Hilltop Manor [4 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → Duplicate of EVT-0002
Step 4: CALL-0004 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Active shooter at Aspen Ridge! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Aspen Ridge                    | sev 4 | police_0 ETA 5 min | opened step 1
EVT-0002 | accident   | Willow Creek Homes             | sev 4 | ambulance_3 ETA 14 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Aspen Ridge                    | ON_SCENE → EVT-0001
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [2 min], Central Police Station [4 min], Parkside Shopping Center [6 min], Aspen Ridge [8 min], Elmwood Terrace [11 min]
Westside Fire Department (fire_station) → Elmwood Terrace [4 min], Aspen Ridge [7 min], Central Police Station [8 min], Southbound Overpass [8 min], Pinecrest Homes [11 min], Willow Creek Homes [10 min]
Central Police Station (police_station) → City Central Hospital [4 min], Westside Fire Department [8 min], Pinecrest Homes [2 min], Aspen Ridge [5 min], Elmwood Terrace [9 min], Hilltop Manor [8 min]
Aspen Ridge (residential) → City Central Hospital [8 min], Westside Fire Department [7 min], Central Police Station [5 min], Parkside Shopping Center [10 min], Willow Creek Homes [8 min], Pinecrest Homes [7 min], Elmwood Terrace [6 min], Hilltop Manor [5 min]
Willow Creek Homes (residential) → Southbound Overpass [2 min], Hilltop Manor [6 min], Aspen Ridge [8 min], Westside Fire Department [10 min]
Pinecrest Homes (residential) → City Central Hospital [2 min], Westside Fire Department [11 min], Central Police Station [2 min], Aspen Ridge [7 min], Southbound Overpass [9 min], Elmwood Terrace [8 min]
Elmwood Terrace (residential) → City Central Hospital [11 min], Westside Fire Department [4 min], Aspen Ridge [6 min], Central Police Station [9 min], Pinecrest Homes [8 min], Parkside Shopping Center [14 min]
Hilltop Manor (residential) → Willow Creek Homes [6 min], Southbound Overpass [4 min], Parkside Shopping Center [6 min], Aspen Ridge [5 min], Central Police Station [8 min]
Parkside Shopping Center (commercial) → City Central Hospital [6 min], Aspen Ridge [10 min], Elmwood Terrace [14 min], Hilltop Manor [6 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Willow Creek Homes [2 min], Pinecrest Homes [9 min], Hilltop Manor [4 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0002
Step 4: CALL-0004 → Duplicate of EVT-0002
Step 5: CALL-0005 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
I think I heard gunshots near 546 Pine Lane! People are running. I'm hiding inside Aspen Ridge, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Aspen Ridge                    | sev 4 | police_0 ETA 5 min | opened step 1
EVT-0002 | accident   | Willow Creek Homes             | sev 4 | ambulance_3 ETA 14 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Aspen Ridge                    | ON_SCENE → EVT-0001
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [2 min], Central Police Station [4 min], Parkside Shopping Center [6 min], Aspen Ridge [8 min], Elmwood Terrace [11 min]
Westside Fire Department (fire_station) → Elmwood Terrace [4 min], Aspen Ridge [7 min], Central Police Station [8 min], Southbound Overpass [8 min], Pinecrest Homes [11 min], Willow Creek Homes [10 min]
Central Police Station (police_station) → City Central Hospital [4 min], Westside Fire Department [8 min], Pinecrest Homes [2 min], Aspen Ridge [5 min], Elmwood Terrace [9 min], Hilltop Manor [8 min]
Aspen Ridge (residential) → City Central Hospital [8 min], Westside Fire Department [7 min], Central Police Station [5 min], Parkside Shopping Center [10 min], Willow Creek Homes [8 min], Pinecrest Homes [7 min], Elmwood Terrace [6 min], Hilltop Manor [5 min]
Willow Creek Homes (residential) → Southbound Overpass [2 min], Hilltop Manor [6 min], Aspen Ridge [8 min], Westside Fire Department [10 min]
Pinecrest Homes (residential) → City Central Hospital [2 min], Westside Fire Department [11 min], Central Police Station [2 min], Aspen Ridge [7 min], Southbound Overpass [9 min], Elmwood Terrace [8 min]
Elmwood Terrace (residential) → City Central Hospital [11 min], Westside Fire Department [4 min], Aspen Ridge [6 min], Central Police Station [9 min], Pinecrest Homes [8 min], Parkside Shopping Center [14 min]
Hilltop Manor (residential) → Willow Creek Homes [6 min], Southbound Overpass [4 min], Parkside Shopping Center [6 min], Aspen Ridge [5 min], Central Police Station [8 min]
Parkside Shopping Center (commercial) → City Central Hospital [6 min], Aspen Ridge [10 min], Elmwood Terrace [14 min], Hilltop Manor [6 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Willow Creek Homes [2 min], Pinecrest Homes [9 min], Hilltop Manor [4 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0002
Step 5: CALL-0005 → Duplicate of EVT-0002
Step 6: CALL-0006 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Pedestrian hit by a truck at Lake Road near Willow Creek Homes. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0002 | accident   | Willow Creek Homes             | sev 4 | ambulance_3 ETA 14 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Aspen Ridge                    | RETURNING → EVT-0001
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [2 min], Central Police Station [4 min], Parkside Shopping Center [6 min], Aspen Ridge [8 min], Elmwood Terrace [11 min]
Westside Fire Department (fire_station) → Elmwood Terrace [4 min], Aspen Ridge [7 min], Central Police Station [8 min], Southbound Overpass [8 min], Pinecrest Homes [11 min], Willow Creek Homes [10 min]
Central Police Station (police_station) → City Central Hospital [4 min], Westside Fire Department [8 min], Pinecrest Homes [2 min], Aspen Ridge [5 min], Elmwood Terrace [9 min], Hilltop Manor [8 min]
Aspen Ridge (residential) → City Central Hospital [8 min], Westside Fire Department [7 min], Central Police Station [5 min], Parkside Shopping Center [10 min], Willow Creek Homes [8 min], Pinecrest Homes [7 min], Elmwood Terrace [6 min], Hilltop Manor [5 min]
Willow Creek Homes (residential) → Southbound Overpass [2 min], Hilltop Manor [6 min], Aspen Ridge [8 min], Westside Fire Department [10 min]
Pinecrest Homes (residential) → City Central Hospital [2 min], Westside Fire Department [11 min], Central Police Station [2 min], Aspen Ridge [7 min], Southbound Overpass [9 min], Elmwood Terrace [8 min]
Elmwood Terrace (residential) → City Central Hospital [11 min], Westside Fire Department [4 min], Aspen Ridge [6 min], Central Police Station [9 min], Pinecrest Homes [8 min], Parkside Shopping Center [14 min]
Hilltop Manor (residential) → Willow Creek Homes [6 min], Southbound Overpass [4 min], Parkside Shopping Center [6 min], Aspen Ridge [5 min], Central Police Station [8 min]
Parkside Shopping Center (commercial) → City Central Hospital [6 min], Aspen Ridge [10 min], Elmwood Terrace [14 min], Hilltop Manor [6 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Willow Creek Homes [2 min], Pinecrest Homes [9 min], Hilltop Manor [4 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0002
Step 6: CALL-0006 → Duplicate of EVT-0001
Step 7: CALL-0007 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
I just got mugged near Pinecrest Homes! The guy ran towards Spring Avenue. He had a knife.

=== ACTIVE EVENTS ===
EVT-0002 | accident   | Willow Creek Homes             | sev 4 | ambulance_3 ETA 14 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Aspen Ridge                    | RETURNING → EVT-0001
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [2 min], Central Police Station [4 min], Parkside Shopping Center [6 min], Aspen Ridge [8 min], Elmwood Terrace [11 min]
Westside Fire Department (fire_station) → Elmwood Terrace [4 min], Aspen Ridge [7 min], Central Police Station [8 min], Southbound Overpass [8 min], Pinecrest Homes [11 min], Willow Creek Homes [10 min]
Central Police Station (police_station) → City Central Hospital [4 min], Westside Fire Department [8 min], Pinecrest Homes [2 min], Aspen Ridge [5 min], Elmwood Terrace [9 min], Hilltop Manor [8 min]
Aspen Ridge (residential) → City Central Hospital [8 min], Westside Fire Department [7 min], Central Police Station [5 min], Parkside Shopping Center [10 min], Willow Creek Homes [8 min], Pinecrest Homes [7 min], Elmwood Terrace [6 min], Hilltop Manor [5 min]
Willow Creek Homes (residential) → Southbound Overpass [2 min], Hilltop Manor [6 min], Aspen Ridge [8 min], Westside Fire Department [10 min]
Pinecrest Homes (residential) → City Central Hospital [2 min], Westside Fire Department [11 min], Central Police Station [2 min], Aspen Ridge [7 min], Southbound Overpass [9 min], Elmwood Terrace [8 min]
Elmwood Terrace (residential) → City Central Hospital [11 min], Westside Fire Department [4 min], Aspen Ridge [6 min], Central Police Station [9 min], Pinecrest Homes [8 min], Parkside Shopping Center [14 min]
Hilltop Manor (residential) → Willow Creek Homes [6 min], Southbound Overpass [4 min], Parkside Shopping Center [6 min], Aspen Ridge [5 min], Central Police Station [8 min]
Parkside Shopping Center (commercial) → City Central Hospital [6 min], Aspen Ridge [10 min], Elmwood Terrace [14 min], Hilltop Manor [6 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Willow Creek Homes [2 min], Pinecrest Homes [9 min], Hilltop Manor [4 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → Duplicate of EVT-0001
Step 7: CALL-0007 → Duplicate of EVT-0001
Step 8: CALL-0008 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
A cyclist got hit by a car near Willow Creek Homes. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0002 | accident   | Willow Creek Homes             | sev 4 | ambulance_3 ETA 14 min | opened step 2
EVT-0003 | crime      | Pinecrest Homes                | sev 5 | police_1 ETA 2 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0003
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [2 min], Central Police Station [4 min], Parkside Shopping Center [6 min], Aspen Ridge [8 min], Elmwood Terrace [11 min]
Westside Fire Department (fire_station) → Elmwood Terrace [4 min], Aspen Ridge [7 min], Central Police Station [8 min], Southbound Overpass [8 min], Pinecrest Homes [11 min], Willow Creek Homes [10 min]
Central Police Station (police_station) → City Central Hospital [4 min], Westside Fire Department [8 min], Pinecrest Homes [2 min], Aspen Ridge [5 min], Elmwood Terrace [9 min], Hilltop Manor [8 min]
Aspen Ridge (residential) → City Central Hospital [8 min], Westside Fire Department [7 min], Central Police Station [5 min], Parkside Shopping Center [10 min], Willow Creek Homes [8 min], Pinecrest Homes [7 min], Elmwood Terrace [6 min], Hilltop Manor [5 min]
Willow Creek Homes (residential) → Southbound Overpass [2 min], Hilltop Manor [6 min], Aspen Ridge [8 min], Westside Fire Department [10 min]
Pinecrest Homes (residential) → City Central Hospital [2 min], Westside Fire Department [11 min], Central Police Station [2 min], Aspen Ridge [7 min], Southbound Overpass [9 min], Elmwood Terrace [8 min]
Elmwood Terrace (residential) → City Central Hospital [11 min], Westside Fire Department [4 min], Aspen Ridge [6 min], Central Police Station [9 min], Pinecrest Homes [8 min], Parkside Shopping Center [14 min]
Hilltop Manor (residential) → Willow Creek Homes [6 min], Southbound Overpass [4 min], Parkside Shopping Center [6 min], Aspen Ridge [5 min], Central Police Station [8 min]
Parkside Shopping Center (commercial) → City Central Hospital [6 min], Aspen Ridge [10 min], Elmwood Terrace [14 min], Hilltop Manor [6 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Willow Creek Homes [2 min], Pinecrest Homes [9 min], Hilltop Manor [4 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0001
Step 8: CALL-0008 → Duplicate of EVT-0002
Step 9: CALL-0009 → police police_1

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Hi, I think I see some smoke coming from behind Hilltop Manor. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0002 | accident   | Willow Creek Homes             | sev 4 | ambulance_3 ETA 14 min | opened step 2
EVT-0003 | crime      | Pinecrest Homes                | sev 5 | police_1 ETA 2 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Pinecrest Homes                | ON_SCENE → EVT-0003
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [2 min], Central Police Station [4 min], Parkside Shopping Center [6 min], Aspen Ridge [8 min], Elmwood Terrace [11 min]
Westside Fire Department (fire_station) → Elmwood Terrace [4 min], Aspen Ridge [7 min], Central Police Station [8 min], Southbound Overpass [8 min], Pinecrest Homes [11 min], Willow Creek Homes [10 min]
Central Police Station (police_station) → City Central Hospital [4 min], Westside Fire Department [8 min], Pinecrest Homes [2 min], Aspen Ridge [5 min], Elmwood Terrace [9 min], Hilltop Manor [8 min]
Aspen Ridge (residential) → City Central Hospital [8 min], Westside Fire Department [7 min], Central Police Station [5 min], Parkside Shopping Center [10 min], Willow Creek Homes [8 min], Pinecrest Homes [7 min], Elmwood Terrace [6 min], Hilltop Manor [5 min]
Willow Creek Homes (residential) → Southbound Overpass [2 min], Hilltop Manor [6 min], Aspen Ridge [8 min], Westside Fire Department [10 min]
Pinecrest Homes (residential) → City Central Hospital [2 min], Westside Fire Department [11 min], Central Police Station [2 min], Aspen Ridge [7 min], Southbound Overpass [9 min], Elmwood Terrace [8 min]
Elmwood Terrace (residential) → City Central Hospital [11 min], Westside Fire Department [4 min], Aspen Ridge [6 min], Central Police Station [9 min], Pinecrest Homes [8 min], Parkside Shopping Center [14 min]
Hilltop Manor (residential) → Willow Creek Homes [6 min], Southbound Overpass [4 min], Parkside Shopping Center [6 min], Aspen Ridge [5 min], Central Police Station [8 min]
Parkside Shopping Center (commercial) → City Central Hospital [6 min], Aspen Ridge [10 min], Elmwood Terrace [14 min], Hilltop Manor [6 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Willow Creek Homes [2 min], Pinecrest Homes [9 min], Hilltop Manor [4 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → Duplicate of EVT-0002
Step 9: CALL-0009 → police police_1
Step 10: CALL-0010 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}