[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's been some kind of mass incident at Spring Meadow Estates — multiple people down, some not moving. We need everything, Third Road entrance.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Birchwood Place [4 min], Eastgate Roundabout [2 min], Spring Meadow Estates [4 min], Downtown Mall [8 min]
Westside Fire Department (fire_station) → Riverside Condos [2 min], Metro Police HQ [2 min], Riverside Market [3 min], Spring Meadow Estates [8 min], Maple Heights [3 min], Downtown Mall [5 min]
Metro Police HQ (police_station) → Westside Fire Department [2 min], Maple Heights [2 min], Riverside Condos [3 min]
Spring Meadow Estates (residential) → Riverside General Hospital [4 min], Birchwood Place [2 min], Eastgate Roundabout [3 min], Riverside Market [6 min], Westside Fire Department [8 min]
Riverside Condos (residential) → Westside Fire Department [2 min], Metro Police HQ [3 min], Maple Heights [3 min], Riverside Market [4 min]
Maple Heights (residential) → Metro Police HQ [2 min], Riverside Condos [3 min], Westside Fire Department [3 min], Riverside Market [6 min], Eastgate Roundabout [9 min]
Birchwood Place (residential) → Riverside General Hospital [4 min], Spring Meadow Estates [2 min], Eastgate Roundabout [2 min]
Riverside Market (commercial) → Westside Fire Department [3 min], Spring Meadow Estates [6 min], Riverside Condos [4 min], Maple Heights [6 min], Eastgate Roundabout [3 min], Downtown Mall [4 min]
Downtown Mall (commercial) → Westside Fire Department [5 min], Riverside Market [4 min], Eastgate Roundabout [6 min], Riverside General Hospital [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Spring Meadow Estates [3 min], Maple Heights [9 min], Birchwood Place [2 min], Riverside Market [3 min], Downtown Mall [6 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 265 River Avenue, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Spring Meadow Estates          | sev 4 | ambulance_3 ETA 4 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Birchwood Place [4 min], Eastgate Roundabout [2 min], Spring Meadow Estates [4 min], Downtown Mall [8 min]
Westside Fire Department (fire_station) → Riverside Condos [2 min], Metro Police HQ [2 min], Riverside Market [3 min], Spring Meadow Estates [8 min], Maple Heights [3 min], Downtown Mall [5 min]
Metro Police HQ (police_station) → Westside Fire Department [2 min], Maple Heights [2 min], Riverside Condos [3 min]
Spring Meadow Estates (residential) → Riverside General Hospital [4 min], Birchwood Place [2 min], Eastgate Roundabout [3 min], Riverside Market [6 min], Westside Fire Department [8 min]
Riverside Condos (residential) → Westside Fire Department [2 min], Metro Police HQ [3 min], Maple Heights [3 min], Riverside Market [4 min]
Maple Heights (residential) → Metro Police HQ [2 min], Riverside Condos [3 min], Westside Fire Department [3 min], Riverside Market [6 min], Eastgate Roundabout [9 min]
Birchwood Place (residential) → Riverside General Hospital [4 min], Spring Meadow Estates [2 min], Eastgate Roundabout [2 min]
Riverside Market (commercial) → Westside Fire Department [3 min], Spring Meadow Estates [6 min], Riverside Condos [4 min], Maple Heights [6 min], Eastgate Roundabout [3 min], Downtown Mall [4 min]
Downtown Mall (commercial) → Westside Fire Department [5 min], Riverside Market [4 min], Eastgate Roundabout [6 min], Riverside General Hospital [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Spring Meadow Estates [3 min], Maple Heights [9 min], Birchwood Place [2 min], Riverside Market [3 min], Downtown Mall [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Someone fainted at Riverside Market. They're breathing okay now but look really pale. We're on River Avenue.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Spring Meadow Estates          | sev 4 | ambulance_3 ETA 4 min | opened step 1
EVT-0002 | medical    | Riverside Market               | sev 3 | ambulance_4 ETA 4 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Birchwood Place [4 min], Eastgate Roundabout [2 min], Spring Meadow Estates [4 min], Downtown Mall [8 min]
Westside Fire Department (fire_station) → Riverside Condos [2 min], Metro Police HQ [2 min], Riverside Market [3 min], Spring Meadow Estates [8 min], Maple Heights [3 min], Downtown Mall [5 min]
Metro Police HQ (police_station) → Westside Fire Department [2 min], Maple Heights [2 min], Riverside Condos [3 min]
Spring Meadow Estates (residential) → Riverside General Hospital [4 min], Birchwood Place [2 min], Eastgate Roundabout [3 min], Riverside Market [6 min], Westside Fire Department [8 min]
Riverside Condos (residential) → Westside Fire Department [2 min], Metro Police HQ [3 min], Maple Heights [3 min], Riverside Market [4 min]
Maple Heights (residential) → Metro Police HQ [2 min], Riverside Condos [3 min], Westside Fire Department [3 min], Riverside Market [6 min], Eastgate Roundabout [9 min]
Birchwood Place (residential) → Riverside General Hospital [4 min], Spring Meadow Estates [2 min], Eastgate Roundabout [2 min]
Riverside Market (commercial) → Westside Fire Department [3 min], Spring Meadow Estates [6 min], Riverside Condos [4 min], Maple Heights [6 min], Eastgate Roundabout [3 min], Downtown Mall [4 min]
Downtown Mall (commercial) → Westside Fire Department [5 min], Riverside Market [4 min], Eastgate Roundabout [6 min], Riverside General Hospital [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Spring Meadow Estates [3 min], Maple Heights [9 min], Birchwood Place [2 min], Riverside Market [3 min], Downtown Mall [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Oh god, the whole kitchen is on fire at 265 Hill Lane! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Spring Meadow Estates          | sev 4 | ambulance_3 ETA 4 min | opened step 1
EVT-0002 | medical    | Riverside Market               | sev 3 | ambulance_4 ETA 4 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Birchwood Place [4 min], Eastgate Roundabout [2 min], Spring Meadow Estates [4 min], Downtown Mall [8 min]
Westside Fire Department (fire_station) → Riverside Condos [2 min], Metro Police HQ [2 min], Riverside Market [3 min], Spring Meadow Estates [8 min], Maple Heights [3 min], Downtown Mall [5 min]
Metro Police HQ (police_station) → Westside Fire Department [2 min], Maple Heights [2 min], Riverside Condos [3 min]
Spring Meadow Estates (residential) → Riverside General Hospital [4 min], Birchwood Place [2 min], Eastgate Roundabout [3 min], Riverside Market [6 min], Westside Fire Department [8 min]
Riverside Condos (residential) → Westside Fire Department [2 min], Metro Police HQ [3 min], Maple Heights [3 min], Riverside Market [4 min]
Maple Heights (residential) → Metro Police HQ [2 min], Riverside Condos [3 min], Westside Fire Department [3 min], Riverside Market [6 min], Eastgate Roundabout [9 min]
Birchwood Place (residential) → Riverside General Hospital [4 min], Spring Meadow Estates [2 min], Eastgate Roundabout [2 min]
Riverside Market (commercial) → Westside Fire Department [3 min], Spring Meadow Estates [6 min], Riverside Condos [4 min], Maple Heights [6 min], Eastgate Roundabout [3 min], Downtown Mall [4 min]
Downtown Mall (commercial) → Westside Fire Department [5 min], Riverside Market [4 min], Eastgate Roundabout [6 min], Riverside General Hospital [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Spring Meadow Estates [3 min], Maple Heights [9 min], Birchwood Place [2 min], Riverside Market [3 min], Downtown Mall [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → ambulance ambulance_4
Step 3: CALL-0003 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Someone's not breathing at Spring Meadow Estates! A bystander is doing CPR. Please send an ambulance to Third Road immediately!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Spring Meadow Estates          | sev 4 | ambulance_3 ETA 4 min | opened step 1
EVT-0002 | medical    | Riverside Market               | sev 3 | ambulance_4 ETA 4 min | opened step 2
EVT-0003 | fire       | Birchwood Place                | sev 5 | fire_5 ETA 7 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Birchwood Place [4 min], Eastgate Roundabout [2 min], Spring Meadow Estates [4 min], Downtown Mall [8 min]
Westside Fire Department (fire_station) → Riverside Condos [2 min], Metro Police HQ [2 min], Riverside Market [3 min], Spring Meadow Estates [8 min], Maple Heights [3 min], Downtown Mall [5 min]
Metro Police HQ (police_station) → Westside Fire Department [2 min], Maple Heights [2 min], Riverside Condos [3 min]
Spring Meadow Estates (residential) → Riverside General Hospital [4 min], Birchwood Place [2 min], Eastgate Roundabout [3 min], Riverside Market [6 min], Westside Fire Department [8 min]
Riverside Condos (residential) → Westside Fire Department [2 min], Metro Police HQ [3 min], Maple Heights [3 min], Riverside Market [4 min]
Maple Heights (residential) → Metro Police HQ [2 min], Riverside Condos [3 min], Westside Fire Department [3 min], Riverside Market [6 min], Eastgate Roundabout [9 min]
Birchwood Place (residential) → Riverside General Hospital [4 min], Spring Meadow Estates [2 min], Eastgate Roundabout [2 min]
Riverside Market (commercial) → Westside Fire Department [3 min], Spring Meadow Estates [6 min], Riverside Condos [4 min], Maple Heights [6 min], Eastgate Roundabout [3 min], Downtown Mall [4 min]
Downtown Mall (commercial) → Westside Fire Department [5 min], Riverside Market [4 min], Eastgate Roundabout [6 min], Riverside General Hospital [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Spring Meadow Estates [3 min], Maple Heights [9 min], Birchwood Place [2 min], Riverside Market [3 min], Downtown Mall [6 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_4
Step 3: CALL-0003 → Duplicate of EVT-0002
Step 4: CALL-0004 → fire fire_5

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's a man having chest pains at 512 Third Road. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Spring Meadow Estates          | sev 4 | ambulance_3 ETA 4 min | opened step 1
EVT-0002 | medical    | Riverside Market               | sev 3 | ambulance_4 ETA 4 min | opened step 2
EVT-0003 | fire       | Birchwood Place                | sev 5 | fire_5 ETA 7 min | opened step 4
EVT-0004 | medical    | Spring Meadow Estates          | sev 2 | HELD → ambulance_3 | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | Riverside Market               | ON_SCENE → EVT-0002
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Birchwood Place [4 min], Eastgate Roundabout [2 min], Spring Meadow Estates [4 min], Downtown Mall [8 min]
Westside Fire Department (fire_station) → Riverside Condos [2 min], Metro Police HQ [2 min], Riverside Market [3 min], Spring Meadow Estates [8 min], Maple Heights [3 min], Downtown Mall [5 min]
Metro Police HQ (police_station) → Westside Fire Department [2 min], Maple Heights [2 min], Riverside Condos [3 min]
Spring Meadow Estates (residential) → Riverside General Hospital [4 min], Birchwood Place [2 min], Eastgate Roundabout [3 min], Riverside Market [6 min], Westside Fire Department [8 min]
Riverside Condos (residential) → Westside Fire Department [2 min], Metro Police HQ [3 min], Maple Heights [3 min], Riverside Market [4 min]
Maple Heights (residential) → Metro Police HQ [2 min], Riverside Condos [3 min], Westside Fire Department [3 min], Riverside Market [6 min], Eastgate Roundabout [9 min]
Birchwood Place (residential) → Riverside General Hospital [4 min], Spring Meadow Estates [2 min], Eastgate Roundabout [2 min]
Riverside Market (commercial) → Westside Fire Department [3 min], Spring Meadow Estates [6 min], Riverside Condos [4 min], Maple Heights [6 min], Eastgate Roundabout [3 min], Downtown Mall [4 min]
Downtown Mall (commercial) → Westside Fire Department [5 min], Riverside Market [4 min], Eastgate Roundabout [6 min], Riverside General Hospital [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Spring Meadow Estates [3 min], Maple Heights [9 min], Birchwood Place [2 min], Riverside Market [3 min], Downtown Mall [6 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0002
Step 4: CALL-0004 → fire fire_5
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
There's a break-in happening right now at 929 Maple Boulevard. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Riverside Market               | sev 3 | ambulance_4 ETA 4 min | opened step 2
EVT-0003 | fire       | Birchwood Place                | sev 5 | fire_5 ETA 7 min | opened step 4
EVT-0004 | medical    | Spring Meadow Estates          | sev 2 | HELD → ambulance_3 | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Spring Meadow Estates          | RETURNING → EVT-0001
ambulance_4     | ambulance  | Riverside Market               | ON_SCENE → EVT-0002
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Birchwood Place [4 min], Eastgate Roundabout [2 min], Spring Meadow Estates [4 min], Downtown Mall [8 min]
Westside Fire Department (fire_station) → Riverside Condos [2 min], Metro Police HQ [2 min], Riverside Market [3 min], Spring Meadow Estates [8 min], Maple Heights [3 min], Downtown Mall [5 min]
Metro Police HQ (police_station) → Westside Fire Department [2 min], Maple Heights [2 min], Riverside Condos [3 min]
Spring Meadow Estates (residential) → Riverside General Hospital [4 min], Birchwood Place [2 min], Eastgate Roundabout [3 min], Riverside Market [6 min], Westside Fire Department [8 min]
Riverside Condos (residential) → Westside Fire Department [2 min], Metro Police HQ [3 min], Maple Heights [3 min], Riverside Market [4 min]
Maple Heights (residential) → Metro Police HQ [2 min], Riverside Condos [3 min], Westside Fire Department [3 min], Riverside Market [6 min], Eastgate Roundabout [9 min]
Birchwood Place (residential) → Riverside General Hospital [4 min], Spring Meadow Estates [2 min], Eastgate Roundabout [2 min]
Riverside Market (commercial) → Westside Fire Department [3 min], Spring Meadow Estates [6 min], Riverside Condos [4 min], Maple Heights [6 min], Eastgate Roundabout [3 min], Downtown Mall [4 min]
Downtown Mall (commercial) → Westside Fire Department [5 min], Riverside Market [4 min], Eastgate Roundabout [6 min], Riverside General Hospital [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Spring Meadow Estates [3 min], Maple Heights [9 min], Birchwood Place [2 min], Riverside Market [3 min], Downtown Mall [6 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → fire fire_5
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_3)
Step 6: CALL-0006 → Duplicate of EVT-0004

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's a fire at 605 Hill Lane! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Birchwood Place                | sev 5 | fire_5 ETA 7 min | opened step 4
EVT-0004 | medical    | Spring Meadow Estates          | sev 2 | HELD → ambulance_3 | opened step 5
EVT-0005 | crime      | Maple Heights                  | sev 1 | police_0 ETA 2 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0005
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Spring Meadow Estates          | RETURNING → EVT-0001
ambulance_4     | ambulance  | Riverside Market               | RETURNING → EVT-0002
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Birchwood Place [4 min], Eastgate Roundabout [2 min], Spring Meadow Estates [4 min], Downtown Mall [8 min]
Westside Fire Department (fire_station) → Riverside Condos [2 min], Metro Police HQ [2 min], Riverside Market [3 min], Spring Meadow Estates [8 min], Maple Heights [3 min], Downtown Mall [5 min]
Metro Police HQ (police_station) → Westside Fire Department [2 min], Maple Heights [2 min], Riverside Condos [3 min]
Spring Meadow Estates (residential) → Riverside General Hospital [4 min], Birchwood Place [2 min], Eastgate Roundabout [3 min], Riverside Market [6 min], Westside Fire Department [8 min]
Riverside Condos (residential) → Westside Fire Department [2 min], Metro Police HQ [3 min], Maple Heights [3 min], Riverside Market [4 min]
Maple Heights (residential) → Metro Police HQ [2 min], Riverside Condos [3 min], Westside Fire Department [3 min], Riverside Market [6 min], Eastgate Roundabout [9 min]
Birchwood Place (residential) → Riverside General Hospital [4 min], Spring Meadow Estates [2 min], Eastgate Roundabout [2 min]
Riverside Market (commercial) → Westside Fire Department [3 min], Spring Meadow Estates [6 min], Riverside Condos [4 min], Maple Heights [6 min], Eastgate Roundabout [3 min], Downtown Mall [4 min]
Downtown Mall (commercial) → Westside Fire Department [5 min], Riverside Market [4 min], Eastgate Roundabout [6 min], Riverside General Hospital [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Spring Meadow Estates [3 min], Maple Heights [9 min], Birchwood Place [2 min], Riverside Market [3 min], Downtown Mall [6 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_3)
Step 6: CALL-0006 → Duplicate of EVT-0004
Step 7: CALL-0007 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
There's a fight outside Riverside Market on River Avenue. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Birchwood Place                | sev 5 | fire_5 ETA 7 min | opened step 4
EVT-0004 | medical    | Spring Meadow Estates          | sev 2 | ambulance_3 ETA 4 min | opened step 5
EVT-0005 | crime      | Maple Heights                  | sev 1 | police_0 ETA 2 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | ON_SCENE → EVT-0005
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | Riverside Market               | RETURNING → EVT-0002
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Birchwood Place [4 min], Eastgate Roundabout [2 min], Spring Meadow Estates [4 min], Downtown Mall [8 min]
Westside Fire Department (fire_station) → Riverside Condos [2 min], Metro Police HQ [2 min], Riverside Market [3 min], Spring Meadow Estates [8 min], Maple Heights [3 min], Downtown Mall [5 min]
Metro Police HQ (police_station) → Westside Fire Department [2 min], Maple Heights [2 min], Riverside Condos [3 min]
Spring Meadow Estates (residential) → Riverside General Hospital [4 min], Birchwood Place [2 min], Eastgate Roundabout [3 min], Riverside Market [6 min], Westside Fire Department [8 min]
Riverside Condos (residential) → Westside Fire Department [2 min], Metro Police HQ [3 min], Maple Heights [3 min], Riverside Market [4 min]
Maple Heights (residential) → Metro Police HQ [2 min], Riverside Condos [3 min], Westside Fire Department [3 min], Riverside Market [6 min], Eastgate Roundabout [9 min]
Birchwood Place (residential) → Riverside General Hospital [4 min], Spring Meadow Estates [2 min], Eastgate Roundabout [2 min]
Riverside Market (commercial) → Westside Fire Department [3 min], Spring Meadow Estates [6 min], Riverside Condos [4 min], Maple Heights [6 min], Eastgate Roundabout [3 min], Downtown Mall [4 min]
Downtown Mall (commercial) → Westside Fire Department [5 min], Riverside Market [4 min], Eastgate Roundabout [6 min], Riverside General Hospital [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Spring Meadow Estates [3 min], Maple Heights [9 min], Birchwood Place [2 min], Riverside Market [3 min], Downtown Mall [6 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → Duplicate of EVT-0004
Step 7: CALL-0007 → police police_0
Step 8: CALL-0008 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Car accident at Hill Lane and Main Street. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Birchwood Place                | sev 5 | fire_5 ETA 7 min | opened step 4
EVT-0004 | medical    | Spring Meadow Estates          | sev 2 | ambulance_3 ETA 4 min | opened step 5
EVT-0005 | crime      | Maple Heights                  | sev 1 | police_0 ETA 2 min | opened step 7
EVT-0006 | crime      | Riverside Market               | sev 5 | police_1 ETA 5 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | ON_SCENE → EVT-0005
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0006
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Birchwood Place [4 min], Eastgate Roundabout [2 min], Spring Meadow Estates [4 min], Downtown Mall [8 min]
Westside Fire Department (fire_station) → Riverside Condos [2 min], Metro Police HQ [2 min], Riverside Market [3 min], Spring Meadow Estates [8 min], Maple Heights [3 min], Downtown Mall [5 min]
Metro Police HQ (police_station) → Westside Fire Department [2 min], Maple Heights [2 min], Riverside Condos [3 min]
Spring Meadow Estates (residential) → Riverside General Hospital [4 min], Birchwood Place [2 min], Eastgate Roundabout [3 min], Riverside Market [6 min], Westside Fire Department [8 min]
Riverside Condos (residential) → Westside Fire Department [2 min], Metro Police HQ [3 min], Maple Heights [3 min], Riverside Market [4 min]
Maple Heights (residential) → Metro Police HQ [2 min], Riverside Condos [3 min], Westside Fire Department [3 min], Riverside Market [6 min], Eastgate Roundabout [9 min]
Birchwood Place (residential) → Riverside General Hospital [4 min], Spring Meadow Estates [2 min], Eastgate Roundabout [2 min]
Riverside Market (commercial) → Westside Fire Department [3 min], Spring Meadow Estates [6 min], Riverside Condos [4 min], Maple Heights [6 min], Eastgate Roundabout [3 min], Downtown Mall [4 min]
Downtown Mall (commercial) → Westside Fire Department [5 min], Riverside Market [4 min], Eastgate Roundabout [6 min], Riverside General Hospital [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Spring Meadow Estates [3 min], Maple Heights [9 min], Birchwood Place [2 min], Riverside Market [3 min], Downtown Mall [6 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → police police_0
Step 8: CALL-0008 → Duplicate of EVT-0003
Step 9: CALL-0009 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 326 Sunset Avenue, please hurry!

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Birchwood Place                | sev 5 | fire_5 ETA 7 min | opened step 4
EVT-0004 | medical    | Spring Meadow Estates          | sev 2 | ambulance_3 ETA 4 min | opened step 5
EVT-0006 | crime      | Riverside Market               | sev 5 | police_1 ETA 5 min | opened step 9
EVT-0007 | accident   | Birchwood Place                | sev 5 | ambulance_4 ETA 3 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | RETURNING → EVT-0005
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0006
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
fire_5          | fire       | Birchwood Place                | ON_SCENE → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Birchwood Place [4 min], Eastgate Roundabout [2 min], Spring Meadow Estates [4 min], Downtown Mall [8 min]
Westside Fire Department (fire_station) → Riverside Condos [2 min], Metro Police HQ [2 min], Riverside Market [3 min], Spring Meadow Estates [8 min], Maple Heights [3 min], Downtown Mall [5 min]
Metro Police HQ (police_station) → Westside Fire Department [2 min], Maple Heights [2 min], Riverside Condos [3 min]
Spring Meadow Estates (residential) → Riverside General Hospital [4 min], Birchwood Place [2 min], Eastgate Roundabout [3 min], Riverside Market [6 min], Westside Fire Department [8 min]
Riverside Condos (residential) → Westside Fire Department [2 min], Metro Police HQ [3 min], Maple Heights [3 min], Riverside Market [4 min]
Maple Heights (residential) → Metro Police HQ [2 min], Riverside Condos [3 min], Westside Fire Department [3 min], Riverside Market [6 min], Eastgate Roundabout [9 min]
Birchwood Place (residential) → Riverside General Hospital [4 min], Spring Meadow Estates [2 min], Eastgate Roundabout [2 min]
Riverside Market (commercial) → Westside Fire Department [3 min], Spring Meadow Estates [6 min], Riverside Condos [4 min], Maple Heights [6 min], Eastgate Roundabout [3 min], Downtown Mall [4 min]
Downtown Mall (commercial) → Westside Fire Department [5 min], Riverside Market [4 min], Eastgate Roundabout [6 min], Riverside General Hospital [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Spring Meadow Estates [3 min], Maple Heights [9 min], Birchwood Place [2 min], Riverside Market [3 min], Downtown Mall [6 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → Duplicate of EVT-0003
Step 9: CALL-0009 → police police_1
Step 10: CALL-0010 → ambulance ambulance_4

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
There's a break-in happening right now at 383 River Avenue. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Birchwood Place                | sev 5 | fire_5 ETA 7 min | opened step 4
EVT-0004 | medical    | Spring Meadow Estates          | sev 2 | ambulance_3 ETA 4 min | opened step 5
EVT-0006 | crime      | Riverside Market               | sev 5 | police_1 ETA 5 min | opened step 9
EVT-0007 | accident   | Birchwood Place                | sev 5 | ambulance_4 ETA 3 min | opened step 10
EVT-0008 | medical    | Downtown Mall                  | sev 3 | HELD → ambulance_3 | opened step 11

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | RETURNING → EVT-0005
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0006
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
fire_5          | fire       | Birchwood Place                | ON_SCENE → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Birchwood Place [4 min], Eastgate Roundabout [2 min], Spring Meadow Estates [4 min], Downtown Mall [8 min]
Westside Fire Department (fire_station) → Riverside Condos [2 min], Metro Police HQ [2 min], Riverside Market [3 min], Spring Meadow Estates [8 min], Maple Heights [3 min], Downtown Mall [5 min]
Metro Police HQ (police_station) → Westside Fire Department [2 min], Maple Heights [2 min], Riverside Condos [3 min]
Spring Meadow Estates (residential) → Riverside General Hospital [4 min], Birchwood Place [2 min], Eastgate Roundabout [3 min], Riverside Market [6 min], Westside Fire Department [8 min]
Riverside Condos (residential) → Westside Fire Department [2 min], Metro Police HQ [3 min], Maple Heights [3 min], Riverside Market [4 min]
Maple Heights (residential) → Metro Police HQ [2 min], Riverside Condos [3 min], Westside Fire Department [3 min], Riverside Market [6 min], Eastgate Roundabout [9 min]
Birchwood Place (residential) → Riverside General Hospital [4 min], Spring Meadow Estates [2 min], Eastgate Roundabout [2 min]
Riverside Market (commercial) → Westside Fire Department [3 min], Spring Meadow Estates [6 min], Riverside Condos [4 min], Maple Heights [6 min], Eastgate Roundabout [3 min], Downtown Mall [4 min]
Downtown Mall (commercial) → Westside Fire Department [5 min], Riverside Market [4 min], Eastgate Roundabout [6 min], Riverside General Hospital [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Spring Meadow Estates [3 min], Maple Heights [9 min], Birchwood Place [2 min], Riverside Market [3 min], Downtown Mall [6 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → police police_1
Step 10: CALL-0010 → ambulance ambulance_4
Step 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Active shooter at Riverside Market! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0004 | medical    | Spring Meadow Estates          | sev 2 | ambulance_3 ETA 4 min | opened step 5
EVT-0006 | crime      | Riverside Market               | sev 5 | police_1 ETA 5 min | opened step 9
EVT-0007 | accident   | Birchwood Place                | sev 5 | ambulance_4 ETA 3 min | opened step 10
EVT-0008 | medical    | Downtown Mall                  | sev 3 | HELD → ambulance_3 | opened step 11
EVT-0009 | crime      | Riverside Market               | sev 2 | police_2 ETA 5 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0006
police_2        | police     | Metro Police HQ                | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0004
ambulance_4     | ambulance  | Birchwood Place                | ON_SCENE → EVT-0007
fire_5          | fire       | Birchwood Place                | RETURNING → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Birchwood Place [4 min], Eastgate Roundabout [2 min], Spring Meadow Estates [4 min], Downtown Mall [8 min]
Westside Fire Department (fire_station) → Riverside Condos [2 min], Metro Police HQ [2 min], Riverside Market [3 min], Spring Meadow Estates [8 min], Maple Heights [3 min], Downtown Mall [5 min]
Metro Police HQ (police_station) → Westside Fire Department [2 min], Maple Heights [2 min], Riverside Condos [3 min]
Spring Meadow Estates (residential) → Riverside General Hospital [4 min], Birchwood Place [2 min], Eastgate Roundabout [3 min], Riverside Market [6 min], Westside Fire Department [8 min]
Riverside Condos (residential) → Westside Fire Department [2 min], Metro Police HQ [3 min], Maple Heights [3 min], Riverside Market [4 min]
Maple Heights (residential) → Metro Police HQ [2 min], Riverside Condos [3 min], Westside Fire Department [3 min], Riverside Market [6 min], Eastgate Roundabout [9 min]
Birchwood Place (residential) → Riverside General Hospital [4 min], Spring Meadow Estates [2 min], Eastgate Roundabout [2 min]
Riverside Market (commercial) → Westside Fire Department [3 min], Spring Meadow Estates [6 min], Riverside Condos [4 min], Maple Heights [6 min], Eastgate Roundabout [3 min], Downtown Mall [4 min]
Downtown Mall (commercial) → Westside Fire Department [5 min], Riverside Market [4 min], Eastgate Roundabout [6 min], Riverside General Hospital [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Spring Meadow Estates [3 min], Maple Heights [9 min], Birchwood Place [2 min], Riverside Market [3 min], Downtown Mall [6 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → ambulance ambulance_4
Step 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_3)
Step 12: CALL-0012 → police police_2

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0006", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Someone fainted at Riverside Condos. They're breathing okay now but look really pale. We're on Oak Road.

=== ACTIVE EVENTS ===
EVT-0004 | medical    | Spring Meadow Estates          | sev 2 | ambulance_3 ETA 4 min | opened step 5
EVT-0006 | crime      | Riverside Market               | sev 5 | police_1 ETA 5 min | opened step 9
EVT-0007 | accident   | Birchwood Place                | sev 5 | ambulance_4 ETA 3 min | opened step 10
EVT-0008 | medical    | Downtown Mall                  | sev 3 | HELD → ambulance_3 | opened step 11
EVT-0009 | crime      | Riverside Market               | sev 2 | police_2 ETA 5 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Riverside Market               | ON_SCENE → EVT-0006
police_2        | police     | Metro Police HQ                | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0004
ambulance_4     | ambulance  | Birchwood Place                | ON_SCENE → EVT-0007
fire_5          | fire       | Birchwood Place                | RETURNING → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Birchwood Place [4 min], Eastgate Roundabout [2 min], Spring Meadow Estates [4 min], Downtown Mall [8 min]
Westside Fire Department (fire_station) → Riverside Condos [2 min], Metro Police HQ [2 min], Riverside Market [3 min], Spring Meadow Estates [8 min], Maple Heights [3 min], Downtown Mall [5 min]
Metro Police HQ (police_station) → Westside Fire Department [2 min], Maple Heights [2 min], Riverside Condos [3 min]
Spring Meadow Estates (residential) → Riverside General Hospital [4 min], Birchwood Place [2 min], Eastgate Roundabout [3 min], Riverside Market [6 min], Westside Fire Department [8 min]
Riverside Condos (residential) → Westside Fire Department [2 min], Metro Police HQ [3 min], Maple Heights [3 min], Riverside Market [4 min]
Maple Heights (residential) → Metro Police HQ [2 min], Riverside Condos [3 min], Westside Fire Department [3 min], Riverside Market [6 min], Eastgate Roundabout [9 min]
Birchwood Place (residential) → Riverside General Hospital [4 min], Spring Meadow Estates [2 min], Eastgate Roundabout [2 min]
Riverside Market (commercial) → Westside Fire Department [3 min], Spring Meadow Estates [6 min], Riverside Condos [4 min], Maple Heights [6 min], Eastgate Roundabout [3 min], Downtown Mall [4 min]
Downtown Mall (commercial) → Westside Fire Department [5 min], Riverside Market [4 min], Eastgate Roundabout [6 min], Riverside General Hospital [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Spring Meadow Estates [3 min], Maple Heights [9 min], Birchwood Place [2 min], Riverside Market [3 min], Downtown Mall [6 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_3)
Step 12: CALL-0012 → police police_2
Step 13: CALL-0013 → Duplicate of EVT-0006

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
There's a fight outside Riverside Market on River Avenue. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0006 | crime      | Riverside Market               | sev 5 | police_1 ETA 5 min | opened step 9
EVT-0008 | medical    | Downtown Mall                  | sev 3 | HELD → ambulance_3 | opened step 11
EVT-0009 | crime      | Riverside Market               | sev 2 | police_2 ETA 5 min | opened step 12
EVT-0010 | medical    | Riverside Condos               | sev 1 | HELD → ambulance_3 | opened step 14

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Riverside Market               | ON_SCENE → EVT-0006
police_2        | police     | Metro Police HQ                | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | Spring Meadow Estates          | RETURNING → EVT-0004
ambulance_4     | ambulance  | Birchwood Place                | RETURNING → EVT-0007
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Birchwood Place [4 min], Eastgate Roundabout [2 min], Spring Meadow Estates [4 min], Downtown Mall [8 min]
Westside Fire Department (fire_station) → Riverside Condos [2 min], Metro Police HQ [2 min], Riverside Market [3 min], Spring Meadow Estates [8 min], Maple Heights [3 min], Downtown Mall [5 min]
Metro Police HQ (police_station) → Westside Fire Department [2 min], Maple Heights [2 min], Riverside Condos [3 min]
Spring Meadow Estates (residential) → Riverside General Hospital [4 min], Birchwood Place [2 min], Eastgate Roundabout [3 min], Riverside Market [6 min], Westside Fire Department [8 min]
Riverside Condos (residential) → Westside Fire Department [2 min], Metro Police HQ [3 min], Maple Heights [3 min], Riverside Market [4 min]
Maple Heights (residential) → Metro Police HQ [2 min], Riverside Condos [3 min], Westside Fire Department [3 min], Riverside Market [6 min], Eastgate Roundabout [9 min]
Birchwood Place (residential) → Riverside General Hospital [4 min], Spring Meadow Estates [2 min], Eastgate Roundabout [2 min]
Riverside Market (commercial) → Westside Fire Department [3 min], Spring Meadow Estates [6 min], Riverside Condos [4 min], Maple Heights [6 min], Eastgate Roundabout [3 min], Downtown Mall [4 min]
Downtown Mall (commercial) → Westside Fire Department [5 min], Riverside Market [4 min], Eastgate Roundabout [6 min], Riverside General Hospital [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Spring Meadow Estates [3 min], Maple Heights [9 min], Birchwood Place [2 min], Riverside Market [3 min], Downtown Mall [6 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → police police_2
Step 13: CALL-0013 → Duplicate of EVT-0006
Step 14: CALL-0014 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0009", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
Someone fainted at Riverside Market. They're breathing okay now but look really pale. We're on River Avenue.

=== ACTIVE EVENTS ===
EVT-0008 | medical    | Downtown Mall                  | sev 3 | HELD → ambulance_3 | opened step 11
EVT-0009 | crime      | Riverside Market               | sev 2 | police_2 ETA 5 min | opened step 12
EVT-0010 | medical    | Riverside Condos               | sev 1 | HELD → ambulance_3 | opened step 14

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Riverside Market               | RETURNING → EVT-0006
police_2        | police     | Metro Police HQ                | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | Spring Meadow Estates          | RETURNING → EVT-0004
ambulance_4     | ambulance  | Birchwood Place                | RETURNING → EVT-0007
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Birchwood Place [4 min], Eastgate Roundabout [2 min], Spring Meadow Estates [4 min], Downtown Mall [8 min]
Westside Fire Department (fire_station) → Riverside Condos [2 min], Metro Police HQ [2 min], Riverside Market [3 min], Spring Meadow Estates [8 min], Maple Heights [3 min], Downtown Mall [5 min]
Metro Police HQ (police_station) → Westside Fire Department [2 min], Maple Heights [2 min], Riverside Condos [3 min]
Spring Meadow Estates (residential) → Riverside General Hospital [4 min], Birchwood Place [2 min], Eastgate Roundabout [3 min], Riverside Market [6 min], Westside Fire Department [8 min]
Riverside Condos (residential) → Westside Fire Department [2 min], Metro Police HQ [3 min], Maple Heights [3 min], Riverside Market [4 min]
Maple Heights (residential) → Metro Police HQ [2 min], Riverside Condos [3 min], Westside Fire Department [3 min], Riverside Market [6 min], Eastgate Roundabout [9 min]
Birchwood Place (residential) → Riverside General Hospital [4 min], Spring Meadow Estates [2 min], Eastgate Roundabout [2 min]
Riverside Market (commercial) → Westside Fire Department [3 min], Spring Meadow Estates [6 min], Riverside Condos [4 min], Maple Heights [6 min], Eastgate Roundabout [3 min], Downtown Mall [4 min]
Downtown Mall (commercial) → Westside Fire Department [5 min], Riverside Market [4 min], Eastgate Roundabout [6 min], Riverside General Hospital [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Spring Meadow Estates [3 min], Maple Heights [9 min], Birchwood Place [2 min], Riverside Market [3 min], Downtown Mall [6 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → Duplicate of EVT-0006
Step 14: CALL-0014 → HOLD (ambulance, waiting for ambulance_3)
Step 15: CALL-0015 → Duplicate of EVT-0009

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
Car accident at River Avenue and Oak Road. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0008 | medical    | Downtown Mall                  | sev 3 | ambulance_3 ETA 8 min | opened step 11
EVT-0009 | crime      | Riverside Market               | sev 2 | police_2 ETA 5 min | opened step 12
EVT-0010 | medical    | Riverside Condos               | sev 1 | HELD → ambulance_3 | opened step 14
EVT-0011 | medical    | Riverside Market               | sev 4 | HELD → ambulance_3 | opened step 16

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Riverside Market               | RETURNING → EVT-0006
police_2        | police     | Riverside Market               | ON_SCENE → EVT-0009
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Birchwood Place [4 min], Eastgate Roundabout [2 min], Spring Meadow Estates [4 min], Downtown Mall [8 min]
Westside Fire Department (fire_station) → Riverside Condos [2 min], Metro Police HQ [2 min], Riverside Market [3 min], Spring Meadow Estates [8 min], Maple Heights [3 min], Downtown Mall [5 min]
Metro Police HQ (police_station) → Westside Fire Department [2 min], Maple Heights [2 min], Riverside Condos [3 min]
Spring Meadow Estates (residential) → Riverside General Hospital [4 min], Birchwood Place [2 min], Eastgate Roundabout [3 min], Riverside Market [6 min], Westside Fire Department [8 min]
Riverside Condos (residential) → Westside Fire Department [2 min], Metro Police HQ [3 min], Maple Heights [3 min], Riverside Market [4 min]
Maple Heights (residential) → Metro Police HQ [2 min], Riverside Condos [3 min], Westside Fire Department [3 min], Riverside Market [6 min], Eastgate Roundabout [9 min]
Birchwood Place (residential) → Riverside General Hospital [4 min], Spring Meadow Estates [2 min], Eastgate Roundabout [2 min]
Riverside Market (commercial) → Westside Fire Department [3 min], Spring Meadow Estates [6 min], Riverside Condos [4 min], Maple Heights [6 min], Eastgate Roundabout [3 min], Downtown Mall [4 min]
Downtown Mall (commercial) → Westside Fire Department [5 min], Riverside Market [4 min], Eastgate Roundabout [6 min], Riverside General Hospital [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Spring Meadow Estates [3 min], Maple Heights [9 min], Birchwood Place [2 min], Riverside Market [3 min], Downtown Mall [6 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → HOLD (ambulance, waiting for ambulance_3)
Step 15: CALL-0015 → Duplicate of EVT-0009
Step 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
Building's on fire on Maple Boulevard near Maple Heights! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0008 | medical    | Downtown Mall                  | sev 3 | ambulance_3 ETA 8 min | opened step 11
EVT-0009 | crime      | Riverside Market               | sev 2 | police_2 ETA 5 min | opened step 12
EVT-0010 | medical    | Riverside Condos               | sev 1 | HELD → ambulance_3 | opened step 14
EVT-0011 | medical    | Riverside Market               | sev 4 | HELD → ambulance_3 | opened step 16
EVT-0012 | accident   | Riverside Market               | sev 4 | ambulance_4 ETA 4 min | opened step 17

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Riverside Market               | ON_SCENE → EVT-0009
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0012
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Birchwood Place [4 min], Eastgate Roundabout [2 min], Spring Meadow Estates [4 min], Downtown Mall [8 min]
Westside Fire Department (fire_station) → Riverside Condos [2 min], Metro Police HQ [2 min], Riverside Market [3 min], Spring Meadow Estates [8 min], Maple Heights [3 min], Downtown Mall [5 min]
Metro Police HQ (police_station) → Westside Fire Department [2 min], Maple Heights [2 min], Riverside Condos [3 min]
Spring Meadow Estates (residential) → Riverside General Hospital [4 min], Birchwood Place [2 min], Eastgate Roundabout [3 min], Riverside Market [6 min], Westside Fire Department [8 min]
Riverside Condos (residential) → Westside Fire Department [2 min], Metro Police HQ [3 min], Maple Heights [3 min], Riverside Market [4 min]
Maple Heights (residential) → Metro Police HQ [2 min], Riverside Condos [3 min], Westside Fire Department [3 min], Riverside Market [6 min], Eastgate Roundabout [9 min]
Birchwood Place (residential) → Riverside General Hospital [4 min], Spring Meadow Estates [2 min], Eastgate Roundabout [2 min]
Riverside Market (commercial) → Westside Fire Department [3 min], Spring Meadow Estates [6 min], Riverside Condos [4 min], Maple Heights [6 min], Eastgate Roundabout [3 min], Downtown Mall [4 min]
Downtown Mall (commercial) → Westside Fire Department [5 min], Riverside Market [4 min], Eastgate Roundabout [6 min], Riverside General Hospital [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Spring Meadow Estates [3 min], Maple Heights [9 min], Birchwood Place [2 min], Riverside Market [3 min], Downtown Mall [6 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → Duplicate of EVT-0009
Step 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_3)
Step 17: CALL-0017 → ambulance ambulance_4

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
There's a fire at 505 Third Road! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0008 | medical    | Downtown Mall                  | sev 3 | ambulance_3 ETA 8 min | opened step 11
EVT-0010 | medical    | Riverside Condos               | sev 1 | HELD → ambulance_3 | opened step 14
EVT-0011 | medical    | Riverside Market               | sev 4 | HELD → ambulance_3 | opened step 16
EVT-0012 | accident   | Riverside Market               | sev 4 | ambulance_4 ETA 4 min | opened step 17
EVT-0013 | fire       | Maple Heights                  | sev 4 | fire_5 ETA 3 min | opened step 18

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Riverside Market               | RETURNING → EVT-0009
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0012
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0013
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Birchwood Place [4 min], Eastgate Roundabout [2 min], Spring Meadow Estates [4 min], Downtown Mall [8 min]
Westside Fire Department (fire_station) → Riverside Condos [2 min], Metro Police HQ [2 min], Riverside Market [3 min], Spring Meadow Estates [8 min], Maple Heights [3 min], Downtown Mall [5 min]
Metro Police HQ (police_station) → Westside Fire Department [2 min], Maple Heights [2 min], Riverside Condos [3 min]
Spring Meadow Estates (residential) → Riverside General Hospital [4 min], Birchwood Place [2 min], Eastgate Roundabout [3 min], Riverside Market [6 min], Westside Fire Department [8 min]
Riverside Condos (residential) → Westside Fire Department [2 min], Metro Police HQ [3 min], Maple Heights [3 min], Riverside Market [4 min]
Maple Heights (residential) → Metro Police HQ [2 min], Riverside Condos [3 min], Westside Fire Department [3 min], Riverside Market [6 min], Eastgate Roundabout [9 min]
Birchwood Place (residential) → Riverside General Hospital [4 min], Spring Meadow Estates [2 min], Eastgate Roundabout [2 min]
Riverside Market (commercial) → Westside Fire Department [3 min], Spring Meadow Estates [6 min], Riverside Condos [4 min], Maple Heights [6 min], Eastgate Roundabout [3 min], Downtown Mall [4 min]
Downtown Mall (commercial) → Westside Fire Department [5 min], Riverside Market [4 min], Eastgate Roundabout [6 min], Riverside General Hospital [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Spring Meadow Estates [3 min], Maple Heights [9 min], Birchwood Place [2 min], Riverside Market [3 min], Downtown Mall [6 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_3)
Step 17: CALL-0017 → ambulance ambulance_4
Step 18: CALL-0018 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
There's a fire at 175 Oak Road! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0008 | medical    | Downtown Mall                  | sev 3 | ambulance_3 ETA 8 min | opened step 11
EVT-0010 | medical    | Riverside Condos               | sev 1 | HELD → ambulance_3 | opened step 14
EVT-0011 | medical    | Riverside Market               | sev 4 | HELD → ambulance_3 | opened step 16
EVT-0012 | accident   | Riverside Market               | sev 4 | ambulance_4 ETA 4 min | opened step 17
EVT-0013 | fire       | Maple Heights                  | sev 4 | fire_5 ETA 3 min | opened step 18
EVT-0014 | fire       | Spring Meadow Estates          | sev 1 | fire_6 ETA 8 min | opened step 19

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Riverside Market               | RETURNING → EVT-0009
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0012
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0013
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0014
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Birchwood Place [4 min], Eastgate Roundabout [2 min], Spring Meadow Estates [4 min], Downtown Mall [8 min]
Westside Fire Department (fire_station) → Riverside Condos [2 min], Metro Police HQ [2 min], Riverside Market [3 min], Spring Meadow Estates [8 min], Maple Heights [3 min], Downtown Mall [5 min]
Metro Police HQ (police_station) → Westside Fire Department [2 min], Maple Heights [2 min], Riverside Condos [3 min]
Spring Meadow Estates (residential) → Riverside General Hospital [4 min], Birchwood Place [2 min], Eastgate Roundabout [3 min], Riverside Market [6 min], Westside Fire Department [8 min]
Riverside Condos (residential) → Westside Fire Department [2 min], Metro Police HQ [3 min], Maple Heights [3 min], Riverside Market [4 min]
Maple Heights (residential) → Metro Police HQ [2 min], Riverside Condos [3 min], Westside Fire Department [3 min], Riverside Market [6 min], Eastgate Roundabout [9 min]
Birchwood Place (residential) → Riverside General Hospital [4 min], Spring Meadow Estates [2 min], Eastgate Roundabout [2 min]
Riverside Market (commercial) → Westside Fire Department [3 min], Spring Meadow Estates [6 min], Riverside Condos [4 min], Maple Heights [6 min], Eastgate Roundabout [3 min], Downtown Mall [4 min]
Downtown Mall (commercial) → Westside Fire Department [5 min], Riverside Market [4 min], Eastgate Roundabout [6 min], Riverside General Hospital [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Spring Meadow Estates [3 min], Maple Heights [9 min], Birchwood Place [2 min], Riverside Market [3 min], Downtown Mall [6 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → ambulance ambulance_4
Step 18: CALL-0018 → fire fire_5
Step 19: CALL-0019 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's been some kind of mass incident at Maple Heights — multiple people down, some not moving. We need everything, Park Street entrance.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [4 min], Maple Heights [6 min], Elmwood Terrace [5 min], Metro Police HQ [5 min], Central Plaza [8 min]
Engine House No. 1 (fire_station) → Central Plaza [4 min], Cedar Park Village [5 min], Northside Junction [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [5 min], Maple Heights [7 min], Elmwood Terrace [9 min], Cedar Park Village [14 min]
Maple Heights (residential) → St. Mary's Medical Center [6 min], Metro Police HQ [7 min], Elmwood Terrace [4 min], Magnolia Gardens [6 min], Central Crossroads [5 min]
Cedar Park Village (residential) → Engine House No. 1 [5 min], Metro Police HQ [14 min], Central Plaza [2 min], Northside Junction [5 min], Central Crossroads [10 min], Elmwood Terrace [14 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [9 min], Maple Heights [4 min], Magnolia Gardens [4 min], Central Crossroads [3 min], Cedar Park Village [14 min], Northside Junction [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [4 min], Maple Heights [6 min], Elmwood Terrace [4 min], Central Crossroads [3 min], Northside Junction [5 min]
Central Plaza (commercial) → Engine House No. 1 [4 min], Cedar Park Village [2 min], St. Mary's Medical Center [8 min]
Northside Junction (road_junction) → Engine House No. 1 [5 min], Cedar Park Village [5 min], Magnolia Gardens [5 min], Elmwood Terrace [8 min]
Central Crossroads (road_junction) → Maple Heights [5 min], Cedar Park Village [10 min], Elmwood Terrace [3 min], Magnolia Gardens [3 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 538 Park Street, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Maple Heights                  | sev 5 | ambulance_3 ETA 6 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [4 min], Maple Heights [6 min], Elmwood Terrace [5 min], Metro Police HQ [5 min], Central Plaza [8 min]
Engine House No. 1 (fire_station) → Central Plaza [4 min], Cedar Park Village [5 min], Northside Junction [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [5 min], Maple Heights [7 min], Elmwood Terrace [9 min], Cedar Park Village [14 min]
Maple Heights (residential) → St. Mary's Medical Center [6 min], Metro Police HQ [7 min], Elmwood Terrace [4 min], Magnolia Gardens [6 min], Central Crossroads [5 min]
Cedar Park Village (residential) → Engine House No. 1 [5 min], Metro Police HQ [14 min], Central Plaza [2 min], Northside Junction [5 min], Central Crossroads [10 min], Elmwood Terrace [14 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [9 min], Maple Heights [4 min], Magnolia Gardens [4 min], Central Crossroads [3 min], Cedar Park Village [14 min], Northside Junction [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [4 min], Maple Heights [6 min], Elmwood Terrace [4 min], Central Crossroads [3 min], Northside Junction [5 min]
Central Plaza (commercial) → Engine House No. 1 [4 min], Cedar Park Village [2 min], St. Mary's Medical Center [8 min]
Northside Junction (road_junction) → Engine House No. 1 [5 min], Cedar Park Village [5 min], Magnolia Gardens [5 min], Elmwood Terrace [8 min]
Central Crossroads (road_junction) → Maple Heights [5 min], Cedar Park Village [10 min], Elmwood Terrace [3 min], Magnolia Gardens [3 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's been some kind of mass incident at Maple Heights — multiple people down, some not moving. We need everything, Park Street entrance.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Maple Heights                  | sev 5 | ambulance_3 ETA 6 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [4 min], Maple Heights [6 min], Elmwood Terrace [5 min], Metro Police HQ [5 min], Central Plaza [8 min]
Engine House No. 1 (fire_station) → Central Plaza [4 min], Cedar Park Village [5 min], Northside Junction [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [5 min], Maple Heights [7 min], Elmwood Terrace [9 min], Cedar Park Village [14 min]
Maple Heights (residential) → St. Mary's Medical Center [6 min], Metro Police HQ [7 min], Elmwood Terrace [4 min], Magnolia Gardens [6 min], Central Crossroads [5 min]
Cedar Park Village (residential) → Engine House No. 1 [5 min], Metro Police HQ [14 min], Central Plaza [2 min], Northside Junction [5 min], Central Crossroads [10 min], Elmwood Terrace [14 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [9 min], Maple Heights [4 min], Magnolia Gardens [4 min], Central Crossroads [3 min], Cedar Park Village [14 min], Northside Junction [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [4 min], Maple Heights [6 min], Elmwood Terrace [4 min], Central Crossroads [3 min], Northside Junction [5 min]
Central Plaza (commercial) → Engine House No. 1 [4 min], Cedar Park Village [2 min], St. Mary's Medical Center [8 min]
Northside Junction (road_junction) → Engine House No. 1 [5 min], Cedar Park Village [5 min], Magnolia Gardens [5 min], Elmwood Terrace [8 min]
Central Crossroads (road_junction) → Maple Heights [5 min], Cedar Park Village [10 min], Elmwood Terrace [3 min], Magnolia Gardens [3 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Oh god, the whole kitchen is on fire at 138 Lake Boulevard! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Maple Heights                  | sev 5 | ambulance_3 ETA 6 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [4 min], Maple Heights [6 min], Elmwood Terrace [5 min], Metro Police HQ [5 min], Central Plaza [8 min]
Engine House No. 1 (fire_station) → Central Plaza [4 min], Cedar Park Village [5 min], Northside Junction [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [5 min], Maple Heights [7 min], Elmwood Terrace [9 min], Cedar Park Village [14 min]
Maple Heights (residential) → St. Mary's Medical Center [6 min], Metro Police HQ [7 min], Elmwood Terrace [4 min], Magnolia Gardens [6 min], Central Crossroads [5 min]
Cedar Park Village (residential) → Engine House No. 1 [5 min], Metro Police HQ [14 min], Central Plaza [2 min], Northside Junction [5 min], Central Crossroads [10 min], Elmwood Terrace [14 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [9 min], Maple Heights [4 min], Magnolia Gardens [4 min], Central Crossroads [3 min], Cedar Park Village [14 min], Northside Junction [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [4 min], Maple Heights [6 min], Elmwood Terrace [4 min], Central Crossroads [3 min], Northside Junction [5 min]
Central Plaza (commercial) → Engine House No. 1 [4 min], Cedar Park Village [2 min], St. Mary's Medical Center [8 min]
Northside Junction (road_junction) → Engine House No. 1 [5 min], Cedar Park Village [5 min], Magnolia Gardens [5 min], Elmwood Terrace [8 min]
Central Crossroads (road_junction) → Maple Heights [5 min], Cedar Park Village [10 min], Elmwood Terrace [3 min], Magnolia Gardens [3 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Oh god, the whole kitchen is on fire at 492 Lake Boulevard! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Maple Heights                  | sev 5 | ambulance_3 ETA 6 min | opened step 1
EVT-0002 | fire       | Magnolia Gardens               | sev 4 | fire_6 ETA 10 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [4 min], Maple Heights [6 min], Elmwood Terrace [5 min], Metro Police HQ [5 min], Central Plaza [8 min]
Engine House No. 1 (fire_station) → Central Plaza [4 min], Cedar Park Village [5 min], Northside Junction [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [5 min], Maple Heights [7 min], Elmwood Terrace [9 min], Cedar Park Village [14 min]
Maple Heights (residential) → St. Mary's Medical Center [6 min], Metro Police HQ [7 min], Elmwood Terrace [4 min], Magnolia Gardens [6 min], Central Crossroads [5 min]
Cedar Park Village (residential) → Engine House No. 1 [5 min], Metro Police HQ [14 min], Central Plaza [2 min], Northside Junction [5 min], Central Crossroads [10 min], Elmwood Terrace [14 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [9 min], Maple Heights [4 min], Magnolia Gardens [4 min], Central Crossroads [3 min], Cedar Park Village [14 min], Northside Junction [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [4 min], Maple Heights [6 min], Elmwood Terrace [4 min], Central Crossroads [3 min], Northside Junction [5 min]
Central Plaza (commercial) → Engine House No. 1 [4 min], Cedar Park Village [2 min], St. Mary's Medical Center [8 min]
Northside Junction (road_junction) → Engine House No. 1 [5 min], Cedar Park Village [5 min], Magnolia Gardens [5 min], Elmwood Terrace [8 min]
Central Crossroads (road_junction) → Maple Heights [5 min], Cedar Park Village [10 min], Elmwood Terrace [3 min], Magnolia Gardens [3 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Pedestrian hit by a truck at Hill Avenue near Maple Heights. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Maple Heights                  | sev 5 | ambulance_3 ETA 6 min | opened step 1
EVT-0002 | fire       | Magnolia Gardens               | sev 4 | fire_6 ETA 10 min | opened step 4
EVT-0003 | fire       | Magnolia Gardens               | sev 2 | fire_7 ETA 10 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [4 min], Maple Heights [6 min], Elmwood Terrace [5 min], Metro Police HQ [5 min], Central Plaza [8 min]
Engine House No. 1 (fire_station) → Central Plaza [4 min], Cedar Park Village [5 min], Northside Junction [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [5 min], Maple Heights [7 min], Elmwood Terrace [9 min], Cedar Park Village [14 min]
Maple Heights (residential) → St. Mary's Medical Center [6 min], Metro Police HQ [7 min], Elmwood Terrace [4 min], Magnolia Gardens [6 min], Central Crossroads [5 min]
Cedar Park Village (residential) → Engine House No. 1 [5 min], Metro Police HQ [14 min], Central Plaza [2 min], Northside Junction [5 min], Central Crossroads [10 min], Elmwood Terrace [14 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [9 min], Maple Heights [4 min], Magnolia Gardens [4 min], Central Crossroads [3 min], Cedar Park Village [14 min], Northside Junction [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [4 min], Maple Heights [6 min], Elmwood Terrace [4 min], Central Crossroads [3 min], Northside Junction [5 min]
Central Plaza (commercial) → Engine House No. 1 [4 min], Cedar Park Village [2 min], St. Mary's Medical Center [8 min]
Northside Junction (road_junction) → Engine House No. 1 [5 min], Cedar Park Village [5 min], Magnolia Gardens [5 min], Elmwood Terrace [8 min]
Central Crossroads (road_junction) → Maple Heights [5 min], Cedar Park Village [10 min], Elmwood Terrace [3 min], Magnolia Gardens [3 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → fire fire_6
Step 5: CALL-0005 → fire fire_7

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}