[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's been some kind of mass incident at Birchwood Place — multiple people down, some not moving. We need everything, River Boulevard entrance.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Lakeview Residences            | sev 3 | fire_4 ETA 15 min | opened step 1
EVT-0002 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 13 min | opened step 2
EVT-0003 | fire       | Birchwood Place                | sev 3 | fire_5 ETA 3 min | opened step 4
EVT-0004 | crime      | Aspen Ridge                    | sev 3 | police_0 ETA 17 min | opened step 5
EVT-0005 | crime      | Lakeview Residences            | sev 3 | police_1 ETA 2 min | opened step 6
EVT-0006 | crime      | Birchwood Place                | sev 2 | HELD → police_1 | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Lakeview Residences            | ON_SCENE → EVT-0005
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Birchwood Place                | ON_SCENE → EVT-0003

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [3 min], Central Fire Station [2 min], Southbound Overpass [8 min], Aspen Ridge [10 min], Downtown Precinct [10 min]
Central Fire Station (fire_station) → City Central Hospital [2 min], Birchwood Place [3 min], Southbound Overpass [11 min], Aspen Ridge [13 min], Downtown Precinct [12 min]
Downtown Precinct (police_station) → City Central Hospital [10 min], Lakeview Residences [3 min], Downtown Mall [3 min], Central Fire Station [12 min]
Aspen Ridge (residential) → City Central Hospital [10 min], Central Fire Station [13 min], Southbound Overpass [4 min], Birchwood Place [12 min], Downtown Mall [14 min]
Lakeview Residences (residential) → Downtown Precinct [3 min], Downtown Mall [1 min], Southbound Overpass [10 min]
Birchwood Place (residential) → City Central Hospital [3 min], Central Fire Station [3 min], Aspen Ridge [12 min], Southbound Overpass [8 min], Downtown Mall [11 min]
Downtown Mall (commercial) → Downtown Precinct [3 min], Lakeview Residences [1 min], Birchwood Place [11 min], Southbound Overpass [12 min], Aspen Ridge [14 min]
Southbound Overpass (road_junction) → City Central Hospital [8 min], Central Fire Station [11 min], Aspen Ridge [4 min], Lakeview Residences [10 min], Birchwood Place [8 min], Downtown Mall [12 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → police police_0
Step 6: CALL-0006 → police police_1
Step 7: CALL-0007 → HOLD (police, waiting for police_1)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
There's a fight outside Lakeview Residences on Sunset Drive. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Lakeview Residences            | sev 3 | fire_4 ETA 15 min | opened step 1
EVT-0002 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 13 min | opened step 2
EVT-0004 | crime      | Aspen Ridge                    | sev 3 | police_0 ETA 17 min | opened step 5
EVT-0005 | crime      | Lakeview Residences            | sev 3 | police_1 ETA 2 min | opened step 6
EVT-0006 | crime      | Birchwood Place                | sev 2 | HELD → police_1 | opened step 7
EVT-0007 | medical    | Birchwood Place                | sev 5 | ambulance_3 ETA 3 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Lakeview Residences            | ON_SCENE → EVT-0005
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Birchwood Place                | RETURNING → EVT-0003

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [3 min], Central Fire Station [2 min], Southbound Overpass [8 min], Aspen Ridge [10 min], Downtown Precinct [10 min]
Central Fire Station (fire_station) → City Central Hospital [2 min], Birchwood Place [3 min], Southbound Overpass [11 min], Aspen Ridge [13 min], Downtown Precinct [12 min]
Downtown Precinct (police_station) → City Central Hospital [10 min], Lakeview Residences [3 min], Downtown Mall [3 min], Central Fire Station [12 min]
Aspen Ridge (residential) → City Central Hospital [10 min], Central Fire Station [13 min], Southbound Overpass [4 min], Birchwood Place [12 min], Downtown Mall [14 min]
Lakeview Residences (residential) → Downtown Precinct [3 min], Downtown Mall [1 min], Southbound Overpass [10 min]
Birchwood Place (residential) → City Central Hospital [3 min], Central Fire Station [3 min], Aspen Ridge [12 min], Southbound Overpass [8 min], Downtown Mall [11 min]
Downtown Mall (commercial) → Downtown Precinct [3 min], Lakeview Residences [1 min], Birchwood Place [11 min], Southbound Overpass [12 min], Aspen Ridge [14 min]
Southbound Overpass (road_junction) → City Central Hospital [8 min], Central Fire Station [11 min], Aspen Ridge [4 min], Lakeview Residences [10 min], Birchwood Place [8 min], Downtown Mall [12 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → police police_1
Step 7: CALL-0007 → HOLD (police, waiting for police_1)
Step 8: CALL-0008 → ambulance ambulance_3

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Someone fainted at Birchwood Place. They're breathing okay now but look really pale. We're on River Boulevard.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Lakeview Residences            | sev 3 | fire_4 ETA 15 min | opened step 1
EVT-0002 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 13 min | opened step 2
EVT-0004 | crime      | Aspen Ridge                    | sev 3 | police_0 ETA 17 min | opened step 5
EVT-0006 | crime      | Birchwood Place                | sev 2 | HELD → police_1 | opened step 7
EVT-0007 | medical    | Birchwood Place                | sev 5 | ambulance_3 ETA 3 min | opened step 8
EVT-0008 | crime      | Lakeview Residences            | sev 2 | HELD → police_1 | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Lakeview Residences            | RETURNING → EVT-0005
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Birchwood Place                | RETURNING → EVT-0003

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [3 min], Central Fire Station [2 min], Southbound Overpass [8 min], Aspen Ridge [10 min], Downtown Precinct [10 min]
Central Fire Station (fire_station) → City Central Hospital [2 min], Birchwood Place [3 min], Southbound Overpass [11 min], Aspen Ridge [13 min], Downtown Precinct [12 min]
Downtown Precinct (police_station) → City Central Hospital [10 min], Lakeview Residences [3 min], Downtown Mall [3 min], Central Fire Station [12 min]
Aspen Ridge (residential) → City Central Hospital [10 min], Central Fire Station [13 min], Southbound Overpass [4 min], Birchwood Place [12 min], Downtown Mall [14 min]
Lakeview Residences (residential) → Downtown Precinct [3 min], Downtown Mall [1 min], Southbound Overpass [10 min]
Birchwood Place (residential) → City Central Hospital [3 min], Central Fire Station [3 min], Aspen Ridge [12 min], Southbound Overpass [8 min], Downtown Mall [11 min]
Downtown Mall (commercial) → Downtown Precinct [3 min], Lakeview Residences [1 min], Birchwood Place [11 min], Southbound Overpass [12 min], Aspen Ridge [14 min]
Southbound Overpass (road_junction) → City Central Hospital [8 min], Central Fire Station [11 min], Aspen Ridge [4 min], Lakeview Residences [10 min], Birchwood Place [8 min], Downtown Mall [12 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → HOLD (police, waiting for police_1)
Step 8: CALL-0008 → ambulance ambulance_3
Step 9: CALL-0009 → HOLD (police, waiting for police_1)

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
A cyclist got hit by a car near Aspen Ridge. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [5 min], Southbound Overpass [6 min], Aspen Ridge [8 min]
Westside Fire Department (fire_station) → Metro Police HQ [4 min], Pinecrest Homes [6 min], Downtown Mall [10 min], Highway 9 Interchange [12 min], Southbound Overpass [14 min]
Metro Police HQ (police_station) → Westside Fire Department [4 min], Pinecrest Homes [5 min], Maple Heights [13 min]
Maple Heights (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [13 min], Sunset Villas [4 min], Southbound Overpass [2 min], Highway 9 Interchange [5 min], Aspen Ridge [4 min]
Sunset Villas (residential) → Maple Heights [4 min], Highway 9 Interchange [1 min], Aspen Ridge [3 min], Downtown Mall [5 min], Southbound Overpass [4 min], Pinecrest Homes [7 min]
Aspen Ridge (residential) → St. Mary's Medical Center [8 min], Maple Heights [4 min], Sunset Villas [3 min], Highway 9 Interchange [1 min], Spring Meadow Estates [3 min], Downtown Mall [3 min], Pinecrest Homes [9 min], Southbound Overpass [5 min]
Pinecrest Homes (residential) → Westside Fire Department [6 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Downtown Mall [8 min], Sunset Villas [7 min]
Spring Meadow Estates (residential) → Aspen Ridge [3 min], Downtown Mall [1 min], Highway 9 Interchange [2 min]
Downtown Mall (commercial) → Westside Fire Department [10 min], Sunset Villas [5 min], Aspen Ridge [3 min], Pinecrest Homes [8 min], Spring Meadow Estates [1 min], Highway 9 Interchange [3 min]
Highway 9 Interchange (road_junction) → Maple Heights [5 min], Sunset Villas [1 min], Aspen Ridge [1 min], Downtown Mall [3 min], Spring Meadow Estates [2 min], Westside Fire Department [12 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [6 min], Maple Heights [2 min], Sunset Villas [4 min], Aspen Ridge [5 min], Westside Fire Department [14 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Hello, my neighbor fell and hurt her ankle at 224 Sunset Drive. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Aspen Ridge                    | sev 2 | ambulance_3 ETA 8 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [5 min], Southbound Overpass [6 min], Aspen Ridge [8 min]
Westside Fire Department (fire_station) → Metro Police HQ [4 min], Pinecrest Homes [6 min], Downtown Mall [10 min], Highway 9 Interchange [12 min], Southbound Overpass [14 min]
Metro Police HQ (police_station) → Westside Fire Department [4 min], Pinecrest Homes [5 min], Maple Heights [13 min]
Maple Heights (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [13 min], Sunset Villas [4 min], Southbound Overpass [2 min], Highway 9 Interchange [5 min], Aspen Ridge [4 min]
Sunset Villas (residential) → Maple Heights [4 min], Highway 9 Interchange [1 min], Aspen Ridge [3 min], Downtown Mall [5 min], Southbound Overpass [4 min], Pinecrest Homes [7 min]
Aspen Ridge (residential) → St. Mary's Medical Center [8 min], Maple Heights [4 min], Sunset Villas [3 min], Highway 9 Interchange [1 min], Spring Meadow Estates [3 min], Downtown Mall [3 min], Pinecrest Homes [9 min], Southbound Overpass [5 min]
Pinecrest Homes (residential) → Westside Fire Department [6 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Downtown Mall [8 min], Sunset Villas [7 min]
Spring Meadow Estates (residential) → Aspen Ridge [3 min], Downtown Mall [1 min], Highway 9 Interchange [2 min]
Downtown Mall (commercial) → Westside Fire Department [10 min], Sunset Villas [5 min], Aspen Ridge [3 min], Pinecrest Homes [8 min], Spring Meadow Estates [1 min], Highway 9 Interchange [3 min]
Highway 9 Interchange (road_junction) → Maple Heights [5 min], Sunset Villas [1 min], Aspen Ridge [1 min], Downtown Mall [3 min], Spring Meadow Estates [2 min], Westside Fire Department [12 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [6 min], Maple Heights [2 min], Sunset Villas [4 min], Aspen Ridge [5 min], Westside Fire Department [14 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Fender bender on Oak Road near Aspen Ridge. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Aspen Ridge                    | sev 2 | ambulance_3 ETA 8 min | opened step 1
EVT-0002 | medical    | Pinecrest Homes                | sev 1 | ambulance_4 ETA 16 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [5 min], Southbound Overpass [6 min], Aspen Ridge [8 min]
Westside Fire Department (fire_station) → Metro Police HQ [4 min], Pinecrest Homes [6 min], Downtown Mall [10 min], Highway 9 Interchange [12 min], Southbound Overpass [14 min]
Metro Police HQ (police_station) → Westside Fire Department [4 min], Pinecrest Homes [5 min], Maple Heights [13 min]
Maple Heights (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [13 min], Sunset Villas [4 min], Southbound Overpass [2 min], Highway 9 Interchange [5 min], Aspen Ridge [4 min]
Sunset Villas (residential) → Maple Heights [4 min], Highway 9 Interchange [1 min], Aspen Ridge [3 min], Downtown Mall [5 min], Southbound Overpass [4 min], Pinecrest Homes [7 min]
Aspen Ridge (residential) → St. Mary's Medical Center [8 min], Maple Heights [4 min], Sunset Villas [3 min], Highway 9 Interchange [1 min], Spring Meadow Estates [3 min], Downtown Mall [3 min], Pinecrest Homes [9 min], Southbound Overpass [5 min]
Pinecrest Homes (residential) → Westside Fire Department [6 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Downtown Mall [8 min], Sunset Villas [7 min]
Spring Meadow Estates (residential) → Aspen Ridge [3 min], Downtown Mall [1 min], Highway 9 Interchange [2 min]
Downtown Mall (commercial) → Westside Fire Department [10 min], Sunset Villas [5 min], Aspen Ridge [3 min], Pinecrest Homes [8 min], Spring Meadow Estates [1 min], Highway 9 Interchange [3 min]
Highway 9 Interchange (road_junction) → Maple Heights [5 min], Sunset Villas [1 min], Aspen Ridge [1 min], Downtown Mall [3 min], Spring Meadow Estates [2 min], Westside Fire Department [12 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [6 min], Maple Heights [2 min], Sunset Villas [4 min], Aspen Ridge [5 min], Westside Fire Department [14 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Multi-car pileup on Oak Road near Aspen Ridge! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Aspen Ridge                    | sev 2 | ambulance_3 ETA 8 min | opened step 1
EVT-0002 | medical    | Pinecrest Homes                | sev 1 | ambulance_4 ETA 16 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [5 min], Southbound Overpass [6 min], Aspen Ridge [8 min]
Westside Fire Department (fire_station) → Metro Police HQ [4 min], Pinecrest Homes [6 min], Downtown Mall [10 min], Highway 9 Interchange [12 min], Southbound Overpass [14 min]
Metro Police HQ (police_station) → Westside Fire Department [4 min], Pinecrest Homes [5 min], Maple Heights [13 min]
Maple Heights (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [13 min], Sunset Villas [4 min], Southbound Overpass [2 min], Highway 9 Interchange [5 min], Aspen Ridge [4 min]
Sunset Villas (residential) → Maple Heights [4 min], Highway 9 Interchange [1 min], Aspen Ridge [3 min], Downtown Mall [5 min], Southbound Overpass [4 min], Pinecrest Homes [7 min]
Aspen Ridge (residential) → St. Mary's Medical Center [8 min], Maple Heights [4 min], Sunset Villas [3 min], Highway 9 Interchange [1 min], Spring Meadow Estates [3 min], Downtown Mall [3 min], Pinecrest Homes [9 min], Southbound Overpass [5 min]
Pinecrest Homes (residential) → Westside Fire Department [6 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Downtown Mall [8 min], Sunset Villas [7 min]
Spring Meadow Estates (residential) → Aspen Ridge [3 min], Downtown Mall [1 min], Highway 9 Interchange [2 min]
Downtown Mall (commercial) → Westside Fire Department [10 min], Sunset Villas [5 min], Aspen Ridge [3 min], Pinecrest Homes [8 min], Spring Meadow Estates [1 min], Highway 9 Interchange [3 min]
Highway 9 Interchange (road_junction) → Maple Heights [5 min], Sunset Villas [1 min], Aspen Ridge [1 min], Downtown Mall [3 min], Spring Meadow Estates [2 min], Westside Fire Department [12 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [6 min], Maple Heights [2 min], Sunset Villas [4 min], Aspen Ridge [5 min], Westside Fire Department [14 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → ambulance ambulance_4
Step 3: CALL-0003 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Pedestrian hit by a truck at Hill Street near Maple Heights. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Aspen Ridge                    | sev 2 | ambulance_3 ETA 8 min | opened step 1
EVT-0002 | medical    | Pinecrest Homes                | sev 1 | ambulance_4 ETA 16 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [5 min], Southbound Overpass [6 min], Aspen Ridge [8 min]
Westside Fire Department (fire_station) → Metro Police HQ [4 min], Pinecrest Homes [6 min], Downtown Mall [10 min], Highway 9 Interchange [12 min], Southbound Overpass [14 min]
Metro Police HQ (police_station) → Westside Fire Department [4 min], Pinecrest Homes [5 min], Maple Heights [13 min]
Maple Heights (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [13 min], Sunset Villas [4 min], Southbound Overpass [2 min], Highway 9 Interchange [5 min], Aspen Ridge [4 min]
Sunset Villas (residential) → Maple Heights [4 min], Highway 9 Interchange [1 min], Aspen Ridge [3 min], Downtown Mall [5 min], Southbound Overpass [4 min], Pinecrest Homes [7 min]
Aspen Ridge (residential) → St. Mary's Medical Center [8 min], Maple Heights [4 min], Sunset Villas [3 min], Highway 9 Interchange [1 min], Spring Meadow Estates [3 min], Downtown Mall [3 min], Pinecrest Homes [9 min], Southbound Overpass [5 min]
Pinecrest Homes (residential) → Westside Fire Department [6 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Downtown Mall [8 min], Sunset Villas [7 min]
Spring Meadow Estates (residential) → Aspen Ridge [3 min], Downtown Mall [1 min], Highway 9 Interchange [2 min]
Downtown Mall (commercial) → Westside Fire Department [10 min], Sunset Villas [5 min], Aspen Ridge [3 min], Pinecrest Homes [8 min], Spring Meadow Estates [1 min], Highway 9 Interchange [3 min]
Highway 9 Interchange (road_junction) → Maple Heights [5 min], Sunset Villas [1 min], Aspen Ridge [1 min], Downtown Mall [3 min], Spring Meadow Estates [2 min], Westside Fire Department [12 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [6 min], Maple Heights [2 min], Sunset Villas [4 min], Aspen Ridge [5 min], Westside Fire Department [14 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_4
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Fender bender on Oak Road near Aspen Ridge. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Aspen Ridge                    | sev 2 | ambulance_3 ETA 8 min | opened step 1
EVT-0002 | medical    | Pinecrest Homes                | sev 1 | ambulance_4 ETA 16 min | opened step 2
EVT-0003 | accident   | Maple Heights                  | sev 3 | ambulance_5 ETA 5 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [5 min], Southbound Overpass [6 min], Aspen Ridge [8 min]
Westside Fire Department (fire_station) → Metro Police HQ [4 min], Pinecrest Homes [6 min], Downtown Mall [10 min], Highway 9 Interchange [12 min], Southbound Overpass [14 min]
Metro Police HQ (police_station) → Westside Fire Department [4 min], Pinecrest Homes [5 min], Maple Heights [13 min]
Maple Heights (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [13 min], Sunset Villas [4 min], Southbound Overpass [2 min], Highway 9 Interchange [5 min], Aspen Ridge [4 min]
Sunset Villas (residential) → Maple Heights [4 min], Highway 9 Interchange [1 min], Aspen Ridge [3 min], Downtown Mall [5 min], Southbound Overpass [4 min], Pinecrest Homes [7 min]
Aspen Ridge (residential) → St. Mary's Medical Center [8 min], Maple Heights [4 min], Sunset Villas [3 min], Highway 9 Interchange [1 min], Spring Meadow Estates [3 min], Downtown Mall [3 min], Pinecrest Homes [9 min], Southbound Overpass [5 min]
Pinecrest Homes (residential) → Westside Fire Department [6 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Downtown Mall [8 min], Sunset Villas [7 min]
Spring Meadow Estates (residential) → Aspen Ridge [3 min], Downtown Mall [1 min], Highway 9 Interchange [2 min]
Downtown Mall (commercial) → Westside Fire Department [10 min], Sunset Villas [5 min], Aspen Ridge [3 min], Pinecrest Homes [8 min], Spring Meadow Estates [1 min], Highway 9 Interchange [3 min]
Highway 9 Interchange (road_junction) → Maple Heights [5 min], Sunset Villas [1 min], Aspen Ridge [1 min], Downtown Mall [3 min], Spring Meadow Estates [2 min], Westside Fire Department [12 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [6 min], Maple Heights [2 min], Sunset Villas [4 min], Aspen Ridge [5 min], Westside Fire Department [14 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → ambulance ambulance_5

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Fender bender on Oak Road near Aspen Ridge. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Aspen Ridge                    | sev 2 | ambulance_3 ETA 8 min | opened step 1
EVT-0002 | medical    | Pinecrest Homes                | sev 1 | ambulance_4 ETA 16 min | opened step 2
EVT-0003 | accident   | Maple Heights                  | sev 3 | ambulance_5 ETA 5 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [5 min], Southbound Overpass [6 min], Aspen Ridge [8 min]
Westside Fire Department (fire_station) → Metro Police HQ [4 min], Pinecrest Homes [6 min], Downtown Mall [10 min], Highway 9 Interchange [12 min], Southbound Overpass [14 min]
Metro Police HQ (police_station) → Westside Fire Department [4 min], Pinecrest Homes [5 min], Maple Heights [13 min]
Maple Heights (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [13 min], Sunset Villas [4 min], Southbound Overpass [2 min], Highway 9 Interchange [5 min], Aspen Ridge [4 min]
Sunset Villas (residential) → Maple Heights [4 min], Highway 9 Interchange [1 min], Aspen Ridge [3 min], Downtown Mall [5 min], Southbound Overpass [4 min], Pinecrest Homes [7 min]
Aspen Ridge (residential) → St. Mary's Medical Center [8 min], Maple Heights [4 min], Sunset Villas [3 min], Highway 9 Interchange [1 min], Spring Meadow Estates [3 min], Downtown Mall [3 min], Pinecrest Homes [9 min], Southbound Overpass [5 min]
Pinecrest Homes (residential) → Westside Fire Department [6 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Downtown Mall [8 min], Sunset Villas [7 min]
Spring Meadow Estates (residential) → Aspen Ridge [3 min], Downtown Mall [1 min], Highway 9 Interchange [2 min]
Downtown Mall (commercial) → Westside Fire Department [10 min], Sunset Villas [5 min], Aspen Ridge [3 min], Pinecrest Homes [8 min], Spring Meadow Estates [1 min], Highway 9 Interchange [3 min]
Highway 9 Interchange (road_junction) → Maple Heights [5 min], Sunset Villas [1 min], Aspen Ridge [1 min], Downtown Mall [3 min], Spring Meadow Estates [2 min], Westside Fire Department [12 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [6 min], Maple Heights [2 min], Sunset Villas [4 min], Aspen Ridge [5 min], Westside Fire Department [14 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → ambulance ambulance_5
Step 6: CALL-0006 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's a man having chest pains at 943 Sunset Drive. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Aspen Ridge                    | sev 2 | ambulance_3 ETA 8 min | opened step 1
EVT-0002 | medical    | Pinecrest Homes                | sev 1 | ambulance_4 ETA 16 min | opened step 2
EVT-0003 | accident   | Maple Heights                  | sev 3 | ambulance_5 ETA 5 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [5 min], Southbound Overpass [6 min], Aspen Ridge [8 min]
Westside Fire Department (fire_station) → Metro Police HQ [4 min], Pinecrest Homes [6 min], Downtown Mall [10 min], Highway 9 Interchange [12 min], Southbound Overpass [14 min]
Metro Police HQ (police_station) → Westside Fire Department [4 min], Pinecrest Homes [5 min], Maple Heights [13 min]
Maple Heights (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [13 min], Sunset Villas [4 min], Southbound Overpass [2 min], Highway 9 Interchange [5 min], Aspen Ridge [4 min]
Sunset Villas (residential) → Maple Heights [4 min], Highway 9 Interchange [1 min], Aspen Ridge [3 min], Downtown Mall [5 min], Southbound Overpass [4 min], Pinecrest Homes [7 min]
Aspen Ridge (residential) → St. Mary's Medical Center [8 min], Maple Heights [4 min], Sunset Villas [3 min], Highway 9 Interchange [1 min], Spring Meadow Estates [3 min], Downtown Mall [3 min], Pinecrest Homes [9 min], Southbound Overpass [5 min]
Pinecrest Homes (residential) → Westside Fire Department [6 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Downtown Mall [8 min], Sunset Villas [7 min]
Spring Meadow Estates (residential) → Aspen Ridge [3 min], Downtown Mall [1 min], Highway 9 Interchange [2 min]
Downtown Mall (commercial) → Westside Fire Department [10 min], Sunset Villas [5 min], Aspen Ridge [3 min], Pinecrest Homes [8 min], Spring Meadow Estates [1 min], Highway 9 Interchange [3 min]
Highway 9 Interchange (road_junction) → Maple Heights [5 min], Sunset Villas [1 min], Aspen Ridge [1 min], Downtown Mall [3 min], Spring Meadow Estates [2 min], Westside Fire Department [12 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [6 min], Maple Heights [2 min], Sunset Villas [4 min], Aspen Ridge [5 min], Westside Fire Department [14 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → ambulance ambulance_5
Step 6: CALL-0006 → Duplicate of EVT-0001
Step 7: CALL-0007 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
There's a man having chest pains at 218 Sunset Drive. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Aspen Ridge                    | sev 2 | ambulance_3 ETA 8 min | opened step 1
EVT-0002 | medical    | Pinecrest Homes                | sev 1 | ambulance_4 ETA 16 min | opened step 2
EVT-0003 | accident   | Maple Heights                  | sev 3 | ambulance_5 ETA 5 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Aspen Ridge                    | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [5 min], Southbound Overpass [6 min], Aspen Ridge [8 min]
Westside Fire Department (fire_station) → Metro Police HQ [4 min], Pinecrest Homes [6 min], Downtown Mall [10 min], Highway 9 Interchange [12 min], Southbound Overpass [14 min]
Metro Police HQ (police_station) → Westside Fire Department [4 min], Pinecrest Homes [5 min], Maple Heights [13 min]
Maple Heights (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [13 min], Sunset Villas [4 min], Southbound Overpass [2 min], Highway 9 Interchange [5 min], Aspen Ridge [4 min]
Sunset Villas (residential) → Maple Heights [4 min], Highway 9 Interchange [1 min], Aspen Ridge [3 min], Downtown Mall [5 min], Southbound Overpass [4 min], Pinecrest Homes [7 min]
Aspen Ridge (residential) → St. Mary's Medical Center [8 min], Maple Heights [4 min], Sunset Villas [3 min], Highway 9 Interchange [1 min], Spring Meadow Estates [3 min], Downtown Mall [3 min], Pinecrest Homes [9 min], Southbound Overpass [5 min]
Pinecrest Homes (residential) → Westside Fire Department [6 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Downtown Mall [8 min], Sunset Villas [7 min]
Spring Meadow Estates (residential) → Aspen Ridge [3 min], Downtown Mall [1 min], Highway 9 Interchange [2 min]
Downtown Mall (commercial) → Westside Fire Department [10 min], Sunset Villas [5 min], Aspen Ridge [3 min], Pinecrest Homes [8 min], Spring Meadow Estates [1 min], Highway 9 Interchange [3 min]
Highway 9 Interchange (road_junction) → Maple Heights [5 min], Sunset Villas [1 min], Aspen Ridge [1 min], Downtown Mall [3 min], Spring Meadow Estates [2 min], Westside Fire Department [12 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [6 min], Maple Heights [2 min], Sunset Villas [4 min], Aspen Ridge [5 min], Westside Fire Department [14 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → Duplicate of EVT-0001
Step 7: CALL-0007 → Duplicate of EVT-0001
Step 8: CALL-0008 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Pedestrian hit by a truck at Third Street near Aspen Ridge. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Aspen Ridge                    | sev 2 | ambulance_3 ETA 8 min | opened step 1
EVT-0002 | medical    | Pinecrest Homes                | sev 1 | ambulance_4 ETA 16 min | opened step 2
EVT-0003 | accident   | Maple Heights                  | sev 3 | ambulance_5 ETA 5 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Aspen Ridge                    | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | Maple Heights                  | ON_SCENE → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [5 min], Southbound Overpass [6 min], Aspen Ridge [8 min]
Westside Fire Department (fire_station) → Metro Police HQ [4 min], Pinecrest Homes [6 min], Downtown Mall [10 min], Highway 9 Interchange [12 min], Southbound Overpass [14 min]
Metro Police HQ (police_station) → Westside Fire Department [4 min], Pinecrest Homes [5 min], Maple Heights [13 min]
Maple Heights (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [13 min], Sunset Villas [4 min], Southbound Overpass [2 min], Highway 9 Interchange [5 min], Aspen Ridge [4 min]
Sunset Villas (residential) → Maple Heights [4 min], Highway 9 Interchange [1 min], Aspen Ridge [3 min], Downtown Mall [5 min], Southbound Overpass [4 min], Pinecrest Homes [7 min]
Aspen Ridge (residential) → St. Mary's Medical Center [8 min], Maple Heights [4 min], Sunset Villas [3 min], Highway 9 Interchange [1 min], Spring Meadow Estates [3 min], Downtown Mall [3 min], Pinecrest Homes [9 min], Southbound Overpass [5 min]
Pinecrest Homes (residential) → Westside Fire Department [6 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Downtown Mall [8 min], Sunset Villas [7 min]
Spring Meadow Estates (residential) → Aspen Ridge [3 min], Downtown Mall [1 min], Highway 9 Interchange [2 min]
Downtown Mall (commercial) → Westside Fire Department [10 min], Sunset Villas [5 min], Aspen Ridge [3 min], Pinecrest Homes [8 min], Spring Meadow Estates [1 min], Highway 9 Interchange [3 min]
Highway 9 Interchange (road_junction) → Maple Heights [5 min], Sunset Villas [1 min], Aspen Ridge [1 min], Downtown Mall [3 min], Spring Meadow Estates [2 min], Westside Fire Department [12 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [6 min], Maple Heights [2 min], Sunset Villas [4 min], Aspen Ridge [5 min], Westside Fire Department [14 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0001
Step 8: CALL-0008 → Duplicate of EVT-0002
Step 9: CALL-0009 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Multi-car pileup on Second Avenue near Downtown Mall! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Pinecrest Homes                | sev 1 | ambulance_4 ETA 16 min | opened step 2
EVT-0003 | accident   | Maple Heights                  | sev 3 | ambulance_5 ETA 5 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Aspen Ridge                    | RETURNING → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | Maple Heights                  | ON_SCENE → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [5 min], Southbound Overpass [6 min], Aspen Ridge [8 min]
Westside Fire Department (fire_station) → Metro Police HQ [4 min], Pinecrest Homes [6 min], Downtown Mall [10 min], Highway 9 Interchange [12 min], Southbound Overpass [14 min]
Metro Police HQ (police_station) → Westside Fire Department [4 min], Pinecrest Homes [5 min], Maple Heights [13 min]
Maple Heights (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [13 min], Sunset Villas [4 min], Southbound Overpass [2 min], Highway 9 Interchange [5 min], Aspen Ridge [4 min]
Sunset Villas (residential) → Maple Heights [4 min], Highway 9 Interchange [1 min], Aspen Ridge [3 min], Downtown Mall [5 min], Southbound Overpass [4 min], Pinecrest Homes [7 min]
Aspen Ridge (residential) → St. Mary's Medical Center [8 min], Maple Heights [4 min], Sunset Villas [3 min], Highway 9 Interchange [1 min], Spring Meadow Estates [3 min], Downtown Mall [3 min], Pinecrest Homes [9 min], Southbound Overpass [5 min]
Pinecrest Homes (residential) → Westside Fire Department [6 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Downtown Mall [8 min], Sunset Villas [7 min]
Spring Meadow Estates (residential) → Aspen Ridge [3 min], Downtown Mall [1 min], Highway 9 Interchange [2 min]
Downtown Mall (commercial) → Westside Fire Department [10 min], Sunset Villas [5 min], Aspen Ridge [3 min], Pinecrest Homes [8 min], Spring Meadow Estates [1 min], Highway 9 Interchange [3 min]
Highway 9 Interchange (road_junction) → Maple Heights [5 min], Sunset Villas [1 min], Aspen Ridge [1 min], Downtown Mall [3 min], Spring Meadow Estates [2 min], Westside Fire Department [12 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [6 min], Maple Heights [2 min], Sunset Villas [4 min], Aspen Ridge [5 min], Westside Fire Department [14 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → Duplicate of EVT-0002
Step 9: CALL-0009 → Duplicate of EVT-0002
Step 10: CALL-0010 → Duplicate of EVT-0001

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 847 Sunset Drive, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Pinecrest Homes                | sev 1 | ambulance_4 ETA 16 min | opened step 2
EVT-0004 | accident   | Downtown Mall                  | sev 2 | HELD → ambulance_3 | opened step 11

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Aspen Ridge                    | RETURNING → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | Maple Heights                  | RETURNING → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [5 min], Southbound Overpass [6 min], Aspen Ridge [8 min]
Westside Fire Department (fire_station) → Metro Police HQ [4 min], Pinecrest Homes [6 min], Downtown Mall [10 min], Highway 9 Interchange [12 min], Southbound Overpass [14 min]
Metro Police HQ (police_station) → Westside Fire Department [4 min], Pinecrest Homes [5 min], Maple Heights [13 min]
Maple Heights (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [13 min], Sunset Villas [4 min], Southbound Overpass [2 min], Highway 9 Interchange [5 min], Aspen Ridge [4 min]
Sunset Villas (residential) → Maple Heights [4 min], Highway 9 Interchange [1 min], Aspen Ridge [3 min], Downtown Mall [5 min], Southbound Overpass [4 min], Pinecrest Homes [7 min]
Aspen Ridge (residential) → St. Mary's Medical Center [8 min], Maple Heights [4 min], Sunset Villas [3 min], Highway 9 Interchange [1 min], Spring Meadow Estates [3 min], Downtown Mall [3 min], Pinecrest Homes [9 min], Southbound Overpass [5 min]
Pinecrest Homes (residential) → Westside Fire Department [6 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Downtown Mall [8 min], Sunset Villas [7 min]
Spring Meadow Estates (residential) → Aspen Ridge [3 min], Downtown Mall [1 min], Highway 9 Interchange [2 min]
Downtown Mall (commercial) → Westside Fire Department [10 min], Sunset Villas [5 min], Aspen Ridge [3 min], Pinecrest Homes [8 min], Spring Meadow Estates [1 min], Highway 9 Interchange [3 min]
Highway 9 Interchange (road_junction) → Maple Heights [5 min], Sunset Villas [1 min], Aspen Ridge [1 min], Downtown Mall [3 min], Spring Meadow Estates [2 min], Westside Fire Department [12 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [6 min], Maple Heights [2 min], Sunset Villas [4 min], Aspen Ridge [5 min], Westside Fire Department [14 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → Duplicate of EVT-0002
Step 10: CALL-0010 → Duplicate of EVT-0001
Step 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 245 Sunset Drive, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Pinecrest Homes                | sev 1 | ambulance_4 ETA 16 min | opened step 2
EVT-0004 | accident   | Downtown Mall                  | sev 2 | ambulance_3 ETA 11 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | Maple Heights                  | RETURNING → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [5 min], Southbound Overpass [6 min], Aspen Ridge [8 min]
Westside Fire Department (fire_station) → Metro Police HQ [4 min], Pinecrest Homes [6 min], Downtown Mall [10 min], Highway 9 Interchange [12 min], Southbound Overpass [14 min]
Metro Police HQ (police_station) → Westside Fire Department [4 min], Pinecrest Homes [5 min], Maple Heights [13 min]
Maple Heights (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [13 min], Sunset Villas [4 min], Southbound Overpass [2 min], Highway 9 Interchange [5 min], Aspen Ridge [4 min]
Sunset Villas (residential) → Maple Heights [4 min], Highway 9 Interchange [1 min], Aspen Ridge [3 min], Downtown Mall [5 min], Southbound Overpass [4 min], Pinecrest Homes [7 min]
Aspen Ridge (residential) → St. Mary's Medical Center [8 min], Maple Heights [4 min], Sunset Villas [3 min], Highway 9 Interchange [1 min], Spring Meadow Estates [3 min], Downtown Mall [3 min], Pinecrest Homes [9 min], Southbound Overpass [5 min]
Pinecrest Homes (residential) → Westside Fire Department [6 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Downtown Mall [8 min], Sunset Villas [7 min]
Spring Meadow Estates (residential) → Aspen Ridge [3 min], Downtown Mall [1 min], Highway 9 Interchange [2 min]
Downtown Mall (commercial) → Westside Fire Department [10 min], Sunset Villas [5 min], Aspen Ridge [3 min], Pinecrest Homes [8 min], Spring Meadow Estates [1 min], Highway 9 Interchange [3 min]
Highway 9 Interchange (road_junction) → Maple Heights [5 min], Sunset Villas [1 min], Aspen Ridge [1 min], Downtown Mall [3 min], Spring Meadow Estates [2 min], Westside Fire Department [12 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [6 min], Maple Heights [2 min], Sunset Villas [4 min], Aspen Ridge [5 min], Westside Fire Department [14 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → Duplicate of EVT-0001
Step 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_3)
Step 12: CALL-0012 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Car accident at Second Avenue and Third Street. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Pinecrest Homes                | sev 1 | ambulance_4 ETA 16 min | opened step 2
EVT-0004 | accident   | Downtown Mall                  | sev 2 | ambulance_3 ETA 11 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [5 min], Southbound Overpass [6 min], Aspen Ridge [8 min]
Westside Fire Department (fire_station) → Metro Police HQ [4 min], Pinecrest Homes [6 min], Downtown Mall [10 min], Highway 9 Interchange [12 min], Southbound Overpass [14 min]
Metro Police HQ (police_station) → Westside Fire Department [4 min], Pinecrest Homes [5 min], Maple Heights [13 min]
Maple Heights (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [13 min], Sunset Villas [4 min], Southbound Overpass [2 min], Highway 9 Interchange [5 min], Aspen Ridge [4 min]
Sunset Villas (residential) → Maple Heights [4 min], Highway 9 Interchange [1 min], Aspen Ridge [3 min], Downtown Mall [5 min], Southbound Overpass [4 min], Pinecrest Homes [7 min]
Aspen Ridge (residential) → St. Mary's Medical Center [8 min], Maple Heights [4 min], Sunset Villas [3 min], Highway 9 Interchange [1 min], Spring Meadow Estates [3 min], Downtown Mall [3 min], Pinecrest Homes [9 min], Southbound Overpass [5 min]
Pinecrest Homes (residential) → Westside Fire Department [6 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Downtown Mall [8 min], Sunset Villas [7 min]
Spring Meadow Estates (residential) → Aspen Ridge [3 min], Downtown Mall [1 min], Highway 9 Interchange [2 min]
Downtown Mall (commercial) → Westside Fire Department [10 min], Sunset Villas [5 min], Aspen Ridge [3 min], Pinecrest Homes [8 min], Spring Meadow Estates [1 min], Highway 9 Interchange [3 min]
Highway 9 Interchange (road_junction) → Maple Heights [5 min], Sunset Villas [1 min], Aspen Ridge [1 min], Downtown Mall [3 min], Spring Meadow Estates [2 min], Westside Fire Department [12 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [6 min], Maple Heights [2 min], Sunset Villas [4 min], Aspen Ridge [5 min], Westside Fire Department [14 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_3)
Step 12: CALL-0012 → Duplicate of EVT-0002
Step 13: CALL-0013 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Multi-car pileup on Hill Street near Sunset Villas! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Pinecrest Homes                | sev 1 | ambulance_4 ETA 16 min | opened step 2
EVT-0004 | accident   | Downtown Mall                  | sev 2 | ambulance_3 ETA 11 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [5 min], Southbound Overpass [6 min], Aspen Ridge [8 min]
Westside Fire Department (fire_station) → Metro Police HQ [4 min], Pinecrest Homes [6 min], Downtown Mall [10 min], Highway 9 Interchange [12 min], Southbound Overpass [14 min]
Metro Police HQ (police_station) → Westside Fire Department [4 min], Pinecrest Homes [5 min], Maple Heights [13 min]
Maple Heights (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [13 min], Sunset Villas [4 min], Southbound Overpass [2 min], Highway 9 Interchange [5 min], Aspen Ridge [4 min]
Sunset Villas (residential) → Maple Heights [4 min], Highway 9 Interchange [1 min], Aspen Ridge [3 min], Downtown Mall [5 min], Southbound Overpass [4 min], Pinecrest Homes [7 min]
Aspen Ridge (residential) → St. Mary's Medical Center [8 min], Maple Heights [4 min], Sunset Villas [3 min], Highway 9 Interchange [1 min], Spring Meadow Estates [3 min], Downtown Mall [3 min], Pinecrest Homes [9 min], Southbound Overpass [5 min]
Pinecrest Homes (residential) → Westside Fire Department [6 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Downtown Mall [8 min], Sunset Villas [7 min]
Spring Meadow Estates (residential) → Aspen Ridge [3 min], Downtown Mall [1 min], Highway 9 Interchange [2 min]
Downtown Mall (commercial) → Westside Fire Department [10 min], Sunset Villas [5 min], Aspen Ridge [3 min], Pinecrest Homes [8 min], Spring Meadow Estates [1 min], Highway 9 Interchange [3 min]
Highway 9 Interchange (road_junction) → Maple Heights [5 min], Sunset Villas [1 min], Aspen Ridge [1 min], Downtown Mall [3 min], Spring Meadow Estates [2 min], Westside Fire Department [12 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [6 min], Maple Heights [2 min], Sunset Villas [4 min], Aspen Ridge [5 min], Westside Fire Department [14 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0002
Step 13: CALL-0013 → Duplicate of EVT-0002
Step 14: CALL-0014 → Duplicate of EVT-0004

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Oh god, the whole kitchen is on fire at 898 Hill Road! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [7 min], Westside Fire Department [9 min], Central Police Station [12 min], Central Plaza [13 min], Westway Intersection [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [9 min], Central Police Station [4 min], Riverside Market [5 min], Central Plaza [9 min], Cedar Park Village [6 min], Aspen Ridge [5 min], Pinecrest Homes [6 min]
Central Police Station (police_station) → Riverside General Hospital [12 min], Westside Fire Department [4 min], Cedar Park Village [3 min], Aspen Ridge [6 min], Riverside Market [7 min], Pinecrest Homes [8 min]
Cedar Park Village (residential) → Central Police Station [3 min], Aspen Ridge [2 min], Westside Fire Department [6 min], Riverside Market [10 min]
Aspen Ridge (residential) → Central Police Station [6 min], Cedar Park Village [2 min], Westside Fire Department [5 min], Pinecrest Homes [7 min], Westway Intersection [13 min]
Pinecrest Homes (residential) → Aspen Ridge [7 min], Central Plaza [4 min], Westside Fire Department [6 min], Central Police Station [8 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Westside Fire Department [5 min], Central Police Station [7 min], Westway Intersection [5 min], Central Plaza [6 min], Cedar Park Village [10 min]
Central Plaza (commercial) → Westside Fire Department [9 min], Pinecrest Homes [4 min], Riverside Market [6 min], Westway Intersection [5 min], Riverside General Hospital [13 min]
Westway Intersection (road_junction) → Aspen Ridge [13 min], Riverside Market [5 min], Central Plaza [5 min], Riverside General Hospital [12 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 977 Oak Road, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Pinecrest Homes                | sev 4 | fire_6 ETA 5 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [7 min], Westside Fire Department [9 min], Central Police Station [12 min], Central Plaza [13 min], Westway Intersection [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [9 min], Central Police Station [4 min], Riverside Market [5 min], Central Plaza [9 min], Cedar Park Village [6 min], Aspen Ridge [5 min], Pinecrest Homes [6 min]
Central Police Station (police_station) → Riverside General Hospital [12 min], Westside Fire Department [4 min], Cedar Park Village [3 min], Aspen Ridge [6 min], Riverside Market [7 min], Pinecrest Homes [8 min]
Cedar Park Village (residential) → Central Police Station [3 min], Aspen Ridge [2 min], Westside Fire Department [6 min], Riverside Market [10 min]
Aspen Ridge (residential) → Central Police Station [6 min], Cedar Park Village [2 min], Westside Fire Department [5 min], Pinecrest Homes [7 min], Westway Intersection [13 min]
Pinecrest Homes (residential) → Aspen Ridge [7 min], Central Plaza [4 min], Westside Fire Department [6 min], Central Police Station [8 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Westside Fire Department [5 min], Central Police Station [7 min], Westway Intersection [5 min], Central Plaza [6 min], Cedar Park Village [10 min]
Central Plaza (commercial) → Westside Fire Department [9 min], Pinecrest Homes [4 min], Riverside Market [6 min], Westway Intersection [5 min], Riverside General Hospital [13 min]
Westway Intersection (road_junction) → Aspen Ridge [13 min], Riverside Market [5 min], Central Plaza [5 min], Riverside General Hospital [12 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Oh god, the whole kitchen is on fire at 523 Main Drive! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Pinecrest Homes                | sev 4 | fire_6 ETA 5 min | opened step 1
EVT-0002 | medical    | Riverside Market               | sev 2 | ambulance_3 ETA 7 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [7 min], Westside Fire Department [9 min], Central Police Station [12 min], Central Plaza [13 min], Westway Intersection [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [9 min], Central Police Station [4 min], Riverside Market [5 min], Central Plaza [9 min], Cedar Park Village [6 min], Aspen Ridge [5 min], Pinecrest Homes [6 min]
Central Police Station (police_station) → Riverside General Hospital [12 min], Westside Fire Department [4 min], Cedar Park Village [3 min], Aspen Ridge [6 min], Riverside Market [7 min], Pinecrest Homes [8 min]
Cedar Park Village (residential) → Central Police Station [3 min], Aspen Ridge [2 min], Westside Fire Department [6 min], Riverside Market [10 min]
Aspen Ridge (residential) → Central Police Station [6 min], Cedar Park Village [2 min], Westside Fire Department [5 min], Pinecrest Homes [7 min], Westway Intersection [13 min]
Pinecrest Homes (residential) → Aspen Ridge [7 min], Central Plaza [4 min], Westside Fire Department [6 min], Central Police Station [8 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Westside Fire Department [5 min], Central Police Station [7 min], Westway Intersection [5 min], Central Plaza [6 min], Cedar Park Village [10 min]
Central Plaza (commercial) → Westside Fire Department [9 min], Pinecrest Homes [4 min], Riverside Market [6 min], Westway Intersection [5 min], Riverside General Hospital [13 min]
Westway Intersection (road_junction) → Aspen Ridge [13 min], Riverside Market [5 min], Central Plaza [5 min], Riverside General Hospital [12 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_6
Step 2: CALL-0002 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
I'd like to report a shoplifter at Riverside Market on Oak Road. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Pinecrest Homes                | sev 4 | fire_6 ETA 5 min | opened step 1
EVT-0002 | medical    | Riverside Market               | sev 2 | ambulance_3 ETA 7 min | opened step 2
EVT-0003 | fire       | Central Plaza                  | sev 5 | fire_7 ETA 9 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [7 min], Westside Fire Department [9 min], Central Police Station [12 min], Central Plaza [13 min], Westway Intersection [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [9 min], Central Police Station [4 min], Riverside Market [5 min], Central Plaza [9 min], Cedar Park Village [6 min], Aspen Ridge [5 min], Pinecrest Homes [6 min]
Central Police Station (police_station) → Riverside General Hospital [12 min], Westside Fire Department [4 min], Cedar Park Village [3 min], Aspen Ridge [6 min], Riverside Market [7 min], Pinecrest Homes [8 min]
Cedar Park Village (residential) → Central Police Station [3 min], Aspen Ridge [2 min], Westside Fire Department [6 min], Riverside Market [10 min]
Aspen Ridge (residential) → Central Police Station [6 min], Cedar Park Village [2 min], Westside Fire Department [5 min], Pinecrest Homes [7 min], Westway Intersection [13 min]
Pinecrest Homes (residential) → Aspen Ridge [7 min], Central Plaza [4 min], Westside Fire Department [6 min], Central Police Station [8 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Westside Fire Department [5 min], Central Police Station [7 min], Westway Intersection [5 min], Central Plaza [6 min], Cedar Park Village [10 min]
Central Plaza (commercial) → Westside Fire Department [9 min], Pinecrest Homes [4 min], Riverside Market [6 min], Westway Intersection [5 min], Riverside General Hospital [13 min]
Westway Intersection (road_junction) → Aspen Ridge [13 min], Riverside Market [5 min], Central Plaza [5 min], Riverside General Hospital [12 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_6
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → fire fire_7

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
There's a break-in happening right now at 947 Main Drive. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Pinecrest Homes                | sev 4 | fire_6 ETA 5 min | opened step 1
EVT-0002 | medical    | Riverside Market               | sev 2 | ambulance_3 ETA 7 min | opened step 2
EVT-0003 | fire       | Central Plaza                  | sev 5 | fire_7 ETA 9 min | opened step 3
EVT-0004 | crime      | Riverside Market               | sev 4 | police_0 ETA 7 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0004
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [7 min], Westside Fire Department [9 min], Central Police Station [12 min], Central Plaza [13 min], Westway Intersection [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [9 min], Central Police Station [4 min], Riverside Market [5 min], Central Plaza [9 min], Cedar Park Village [6 min], Aspen Ridge [5 min], Pinecrest Homes [6 min]
Central Police Station (police_station) → Riverside General Hospital [12 min], Westside Fire Department [4 min], Cedar Park Village [3 min], Aspen Ridge [6 min], Riverside Market [7 min], Pinecrest Homes [8 min]
Cedar Park Village (residential) → Central Police Station [3 min], Aspen Ridge [2 min], Westside Fire Department [6 min], Riverside Market [10 min]
Aspen Ridge (residential) → Central Police Station [6 min], Cedar Park Village [2 min], Westside Fire Department [5 min], Pinecrest Homes [7 min], Westway Intersection [13 min]
Pinecrest Homes (residential) → Aspen Ridge [7 min], Central Plaza [4 min], Westside Fire Department [6 min], Central Police Station [8 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Westside Fire Department [5 min], Central Police Station [7 min], Westway Intersection [5 min], Central Plaza [6 min], Cedar Park Village [10 min]
Central Plaza (commercial) → Westside Fire Department [9 min], Pinecrest Homes [4 min], Riverside Market [6 min], Westway Intersection [5 min], Riverside General Hospital [13 min]
Westway Intersection (road_junction) → Aspen Ridge [13 min], Riverside Market [5 min], Central Plaza [5 min], Riverside General Hospital [12 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → fire fire_7
Step 4: CALL-0004 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's a man having chest pains at 492 Oak Road. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Pinecrest Homes                | sev 4 | fire_6 ETA 5 min | opened step 1
EVT-0002 | medical    | Riverside Market               | sev 2 | ambulance_3 ETA 7 min | opened step 2
EVT-0003 | fire       | Central Plaza                  | sev 5 | fire_7 ETA 9 min | opened step 3
EVT-0004 | crime      | Riverside Market               | sev 4 | police_0 ETA 7 min | opened step 4
EVT-0005 | crime      | Central Plaza                  | sev 3 | police_1 ETA 11 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0004
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Pinecrest Homes                | ON_SCENE → EVT-0001
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [7 min], Westside Fire Department [9 min], Central Police Station [12 min], Central Plaza [13 min], Westway Intersection [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [9 min], Central Police Station [4 min], Riverside Market [5 min], Central Plaza [9 min], Cedar Park Village [6 min], Aspen Ridge [5 min], Pinecrest Homes [6 min]
Central Police Station (police_station) → Riverside General Hospital [12 min], Westside Fire Department [4 min], Cedar Park Village [3 min], Aspen Ridge [6 min], Riverside Market [7 min], Pinecrest Homes [8 min]
Cedar Park Village (residential) → Central Police Station [3 min], Aspen Ridge [2 min], Westside Fire Department [6 min], Riverside Market [10 min]
Aspen Ridge (residential) → Central Police Station [6 min], Cedar Park Village [2 min], Westside Fire Department [5 min], Pinecrest Homes [7 min], Westway Intersection [13 min]
Pinecrest Homes (residential) → Aspen Ridge [7 min], Central Plaza [4 min], Westside Fire Department [6 min], Central Police Station [8 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Westside Fire Department [5 min], Central Police Station [7 min], Westway Intersection [5 min], Central Plaza [6 min], Cedar Park Village [10 min]
Central Plaza (commercial) → Westside Fire Department [9 min], Pinecrest Homes [4 min], Riverside Market [6 min], Westway Intersection [5 min], Riverside General Hospital [13 min]
Westway Intersection (road_junction) → Aspen Ridge [13 min], Riverside Market [5 min], Central Plaza [5 min], Riverside General Hospital [12 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → fire fire_7
Step 4: CALL-0004 → police police_0
Step 5: CALL-0005 → police police_1

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Hi, I think I see some smoke coming from behind Riverside Market. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Pinecrest Homes                | sev 4 | fire_6 ETA 5 min | opened step 1
EVT-0002 | medical    | Riverside Market               | sev 2 | ambulance_3 ETA 7 min | opened step 2
EVT-0003 | fire       | Central Plaza                  | sev 5 | fire_7 ETA 9 min | opened step 3
EVT-0004 | crime      | Riverside Market               | sev 4 | police_0 ETA 7 min | opened step 4
EVT-0005 | crime      | Central Plaza                  | sev 3 | police_1 ETA 11 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0004
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Pinecrest Homes                | ON_SCENE → EVT-0001
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [7 min], Westside Fire Department [9 min], Central Police Station [12 min], Central Plaza [13 min], Westway Intersection [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [9 min], Central Police Station [4 min], Riverside Market [5 min], Central Plaza [9 min], Cedar Park Village [6 min], Aspen Ridge [5 min], Pinecrest Homes [6 min]
Central Police Station (police_station) → Riverside General Hospital [12 min], Westside Fire Department [4 min], Cedar Park Village [3 min], Aspen Ridge [6 min], Riverside Market [7 min], Pinecrest Homes [8 min]
Cedar Park Village (residential) → Central Police Station [3 min], Aspen Ridge [2 min], Westside Fire Department [6 min], Riverside Market [10 min]
Aspen Ridge (residential) → Central Police Station [6 min], Cedar Park Village [2 min], Westside Fire Department [5 min], Pinecrest Homes [7 min], Westway Intersection [13 min]
Pinecrest Homes (residential) → Aspen Ridge [7 min], Central Plaza [4 min], Westside Fire Department [6 min], Central Police Station [8 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Westside Fire Department [5 min], Central Police Station [7 min], Westway Intersection [5 min], Central Plaza [6 min], Cedar Park Village [10 min]
Central Plaza (commercial) → Westside Fire Department [9 min], Pinecrest Homes [4 min], Riverside Market [6 min], Westway Intersection [5 min], Riverside General Hospital [13 min]
Westway Intersection (road_junction) → Aspen Ridge [13 min], Riverside Market [5 min], Central Plaza [5 min], Riverside General Hospital [12 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → police police_0
Step 5: CALL-0005 → police police_1
Step 6: CALL-0006 → Duplicate of EVT-0002

[Assistant] {"action_type": "hold", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}