[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
I'd like to report a shoplifter at Cedar Park Village on Main Street. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Pinecrest Homes                | sev 1 | police_1 ETA 11 min | opened step 3
EVT-0005 | accident   | Pinecrest Homes                | sev 4 | ambulance_4 ETA 8 min | opened step 7
EVT-0006 | fire       | Lakeview Residences            | sev 5 | fire_5 ETA 9 min | opened step 8
EVT-0009 | medical    | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 2 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Parkside Shopping Center       | RETURNING → EVT-0008
police_1        | police     | Pinecrest Homes                | ON_SCENE → EVT-0003
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0009
ambulance_4     | ambulance  | Pinecrest Homes                | ON_SCENE → EVT-0005
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0006
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Parkside Shopping Center [2 min], Central Crossroads [3 min], Cedar Park Village [2 min], Central Fire Station [5 min], Metro Police HQ [2 min]
Central Fire Station (fire_station) → Metro Police HQ [4 min], City Central Hospital [5 min], Maple Heights [5 min], Cedar Park Village [4 min], Riverside Market [8 min]
Metro Police HQ (police_station) → Central Fire Station [4 min], Maple Heights [2 min], Central Crossroads [2 min], City Central Hospital [2 min]
Maple Heights (residential) → Central Fire Station [5 min], Metro Police HQ [2 min], Central Crossroads [5 min]
Lakeview Residences (residential) → Riverside Market [2 min], Parkside Shopping Center [3 min]
Pinecrest Homes (residential) → Eastgate Roundabout [5 min], Cedar Park Village [6 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Central Fire Station [4 min], Pinecrest Homes [6 min], Parkside Shopping Center [2 min], Eastgate Roundabout [5 min]
Riverside Market (commercial) → Central Fire Station [8 min], Lakeview Residences [2 min], Parkside Shopping Center [5 min], Central Crossroads [4 min]
Parkside Shopping Center (commercial) → City Central Hospital [2 min], Lakeview Residences [3 min], Cedar Park Village [2 min], Riverside Market [5 min], Central Crossroads [1 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [5 min], Cedar Park Village [5 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Metro Police HQ [2 min], Maple Heights [5 min], Riverside Market [4 min], Parkside Shopping Center [1 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → ambulance ambulance_3
Step 13: CALL-0013 → Duplicate of EVT-0009
Step 14: CALL-0014 → Duplicate of EVT-0009

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Yeah there's a small fire in a dumpster near Downtown Mall on Park Road. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]
Maple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]
Lakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]
Riverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]
Downtown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]
Eastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Car accident at First Road and Park Road. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]
Maple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]
Lakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]
Riverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]
Downtown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]
Eastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
I'd like to report a shoplifter at Downtown Mall on Park Road. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1
EVT-0002 | accident   | Maple Heights                  | sev 4 | ambulance_2 ETA 4 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]
Maple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]
Lakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]
Riverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]
Downtown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]
Eastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4
Step 2: CALL-0002 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Car accident at First Road and Elm Drive. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1
EVT-0002 | accident   | Maple Heights                  | sev 4 | ambulance_2 ETA 4 min | opened step 2
EVT-0003 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 15 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]
Maple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]
Lakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]
Riverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]
Downtown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]
Eastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4
Step 2: CALL-0002 → ambulance ambulance_2
Step 3: CALL-0003 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Oh god, the whole kitchen is on fire at 260 Park Road! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1
EVT-0002 | accident   | Maple Heights                  | sev 4 | ambulance_2 ETA 4 min | opened step 2
EVT-0003 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 15 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]
Maple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]
Lakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]
Riverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]
Downtown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]
Eastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_2
Step 3: CALL-0003 → police police_0
Step 4: CALL-0004 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's been some kind of mass incident at Maple Heights — multiple people down, some not moving. We need everything, First Road entrance.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1
EVT-0002 | accident   | Maple Heights                  | sev 4 | ambulance_2 ETA 4 min | opened step 2
EVT-0003 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 15 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Maple Heights                  | ON_SCENE → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]
Maple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]
Lakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]
Riverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]
Downtown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]
Eastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → police police_0
Step 4: CALL-0004 → Duplicate of EVT-0002
Step 5: CALL-0005 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
There's a man having chest pains at 869 Park Road. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1
EVT-0002 | accident   | Maple Heights                  | sev 4 | ambulance_2 ETA 4 min | opened step 2
EVT-0003 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 15 min | opened step 3
EVT-0004 | medical    | Maple Heights                  | sev 3 | ambulance_3 ETA 4 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Maple Heights                  | ON_SCENE → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]
Maple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]
Lakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]
Riverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]
Downtown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]
Eastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0002
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0004", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Someone fainted at Downtown Mall. They're breathing okay now but look really pale. We're on Park Road.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1
EVT-0003 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 15 min | opened step 3
EVT-0004 | medical    | Maple Heights                  | sev 3 | UNASSIGNED | opened step 6
EVT-0005 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 17 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Maple Heights                  | RETURNING → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]
Maple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]
Lakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]
Riverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]
Downtown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]
Eastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → ambulance ambulance_3
Step 7: CALL-0007 → ambulance ?

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
There's a break-in happening right now at 804 First Road. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1
EVT-0003 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 15 min | opened step 3
EVT-0004 | medical    | Maple Heights                  | sev 3 | UNASSIGNED | opened step 6
EVT-0005 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 17 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Maple Heights                  | RETURNING → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]
Maple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]
Lakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]
Riverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]
Downtown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]
Eastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → ambulance ambulance_3
Step 7: CALL-0007 → ambulance ?
Step 8: CALL-0008 → Duplicate of EVT-0005

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
There's been some kind of mass incident at Elmwood Terrace — multiple people down, some not moving. We need everything, Lake Drive entrance.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1
EVT-0003 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 15 min | opened step 3
EVT-0004 | medical    | Maple Heights                  | sev 3 | UNASSIGNED | opened step 6
EVT-0005 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 17 min | opened step 7
EVT-0006 | crime      | Maple Heights                  | sev 3 | police_1 ETA 2 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]
Maple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]
Lakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]
Riverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]
Downtown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]
Eastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → ambulance ?
Step 8: CALL-0008 → Duplicate of EVT-0005
Step 9: CALL-0009 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Building's on fire on Park Road near Downtown Mall! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1
EVT-0003 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 15 min | opened step 3
EVT-0005 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 17 min | opened step 7
EVT-0006 | crime      | Maple Heights                  | sev 3 | police_1 ETA 2 min | opened step 9
EVT-0007 | medical    | Elmwood Terrace                | sev 5 | ambulance_2 ETA 3 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Maple Heights                  | ON_SCENE → EVT-0006
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0007
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]
Maple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]
Lakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]
Riverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]
Downtown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]
Eastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → Duplicate of EVT-0005
Step 9: CALL-0009 → police police_1
Step 10: CALL-0010 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 389 Park Drive, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1
EVT-0003 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 15 min | opened step 3
EVT-0005 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 17 min | opened step 7
EVT-0006 | crime      | Maple Heights                  | sev 3 | police_1 ETA 2 min | opened step 9
EVT-0007 | medical    | Elmwood Terrace                | sev 5 | ambulance_2 ETA 3 min | opened step 10
EVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 16 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Maple Heights                  | ON_SCENE → EVT-0006
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0007
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0008
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]
Maple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]
Lakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]
Riverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]
Downtown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]
Eastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → police police_1
Step 10: CALL-0010 → ambulance ambulance_2
Step 11: CALL-0011 → fire fire_5

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Active shooter at Maple Heights! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1
EVT-0003 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 15 min | opened step 3
EVT-0005 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 17 min | opened step 7
EVT-0007 | medical    | Elmwood Terrace                | sev 5 | ambulance_2 ETA 3 min | opened step 10
EVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 16 min | opened step 11
EVT-0009 | medical    | Lakeview Residences            | sev 2 | HELD → ambulance_2 | opened step 12

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Maple Heights                  | RETURNING → EVT-0006
ambulance_2     | ambulance  | Elmwood Terrace                | ON_SCENE → EVT-0007
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0008
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]
Maple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]
Lakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]
Riverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]
Downtown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]
Eastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → ambulance ambulance_2
Step 11: CALL-0011 → fire fire_5
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "police_0", "from_event_id": "EVT-0003", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
There's a break-in happening right now at 726 First Road. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1
EVT-0005 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 17 min | opened step 7
EVT-0007 | medical    | Elmwood Terrace                | sev 5 | ambulance_2 ETA 3 min | opened step 10
EVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 16 min | opened step 11
EVT-0009 | medical    | Lakeview Residences            | sev 2 | HELD → ambulance_2 | opened step 12
EVT-0010 | crime      | Maple Heights                  | sev 5 | police_0 ETA 2 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0010
police_1        | police     | Maple Heights                  | RETURNING → EVT-0006
ambulance_2     | ambulance  | Elmwood Terrace                | ON_SCENE → EVT-0007
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0008
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]
Maple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]
Lakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]
Riverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]
Downtown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]
Eastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → fire fire_5
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_2)
Step 13: CALL-0013 → police ?

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0010", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Someone's not breathing at Elmwood Terrace! A bystander is doing CPR. Please send an ambulance to Lake Drive immediately!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1
EVT-0005 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 17 min | opened step 7
EVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 16 min | opened step 11
EVT-0009 | medical    | Lakeview Residences            | sev 2 | HELD → ambulance_2 | opened step 12
EVT-0010 | crime      | Maple Heights                  | sev 5 | police_0 ETA 2 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | ON_SCENE → EVT-0010
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Elmwood Terrace                | RETURNING → EVT-0007
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0008
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]
Maple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]
Lakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]
Riverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]
Downtown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]
Eastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_2)
Step 13: CALL-0013 → police ?
Step 14: CALL-0014 → Duplicate of EVT-0010

[Assistant] {"action_type": "hold", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 829 Park Drive, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1
EVT-0005 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 17 min | opened step 7
EVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 16 min | opened step 11
EVT-0009 | medical    | Lakeview Residences            | sev 2 | HELD → ambulance_2 | opened step 12
EVT-0010 | crime      | Maple Heights                  | sev 5 | police_0 ETA 2 min | opened step 13
EVT-0011 | medical    | Elmwood Terrace                | sev 5 | HELD → ambulance_2 | opened step 15

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | ON_SCENE → EVT-0010
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Elmwood Terrace                | RETURNING → EVT-0007
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0008
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]
Maple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]
Lakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]
Riverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]
Downtown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]
Eastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → police ?
Step 14: CALL-0014 → Duplicate of EVT-0010
Step 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
Hello, my neighbor fell and hurt her ankle at 697 Park Drive. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1
EVT-0005 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 17 min | opened step 7
EVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 16 min | opened step 11
EVT-0009 | medical    | Lakeview Residences            | sev 2 | ambulance_2 ETA 9 min | opened step 12
EVT-0011 | medical    | Elmwood Terrace                | sev 5 | HELD → ambulance_2 | opened step 15
EVT-0012 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_2 | opened step 16

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | RETURNING → EVT-0010
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_4          | fire       | Downtown Mall                  | ON_SCENE → EVT-0001
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0008
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]
Maple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]
Lakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]
Riverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]
Downtown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]
Eastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → Duplicate of EVT-0010
Step 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_2)
Step 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0009", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
Oh god, the whole kitchen is on fire at 275 Maple Avenue! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_4 ETA 16 min | opened step 1
EVT-0005 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 17 min | opened step 7
EVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 16 min | opened step 11
EVT-0009 | medical    | Lakeview Residences            | sev 2 | ambulance_2 ETA 9 min | opened step 12
EVT-0011 | medical    | Elmwood Terrace                | sev 5 | HELD → ambulance_2 | opened step 15
EVT-0012 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_2 | opened step 16

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | RETURNING → EVT-0010
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_4          | fire       | Downtown Mall                  | ON_SCENE → EVT-0001
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0008
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]
Maple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]
Lakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]
Riverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]
Downtown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]
Eastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_2)
Step 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_2)
Step 17: CALL-0017 → Duplicate of EVT-0009

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
There's a massive fire — the whole block near Riverside Market is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0005 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 17 min | opened step 7
EVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 16 min | opened step 11
EVT-0009 | medical    | Lakeview Residences            | sev 2 | ambulance_2 ETA 9 min | opened step 12
EVT-0011 | medical    | Elmwood Terrace                | sev 5 | HELD → ambulance_2 | opened step 15
EVT-0012 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_2 | opened step 16
EVT-0013 | fire       | Riverside Market               | sev 1 | fire_6 ETA 9 min | opened step 18

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_4          | fire       | Downtown Mall                  | RETURNING → EVT-0001
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0008
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0013

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]
Maple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]
Lakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]
Riverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]
Downtown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]
Eastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_2)
Step 17: CALL-0017 → Duplicate of EVT-0009
Step 18: CALL-0018 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_6", "from_event_id": "EVT-0013", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
A cyclist got hit by a car near Downtown Mall. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0005 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 17 min | opened step 7
EVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 16 min | opened step 11
EVT-0009 | medical    | Lakeview Residences            | sev 2 | ambulance_2 ETA 9 min | opened step 12
EVT-0011 | medical    | Elmwood Terrace                | sev 5 | HELD → ambulance_2 | opened step 15
EVT-0012 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_2 | opened step 16
EVT-0013 | fire       | Riverside Market               | sev 1 | UNASSIGNED | opened step 18
EVT-0014 | fire       | Riverside Market               | sev 4 | fire_6 ETA 9 min | opened step 19

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_4          | fire       | Downtown Mall                  | RETURNING → EVT-0001
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0008
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0014

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [4 min], Downtown Precinct [4 min], Central Crossroads [3 min], Central Fire Station [5 min], Maple Heights [4 min], Lakeview Residences [10 min], Riverside Market [11 min], Downtown Mall [19 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [5 min], Downtown Precinct [5 min], Central Crossroads [5 min], Riverside Market [9 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [5 min], Central Crossroads [1 min], Maple Heights [3 min], Elmwood Terrace [3 min], Eastgate Roundabout [12 min]
Maple Heights (residential) → St. Mary's Medical Center [4 min], Central Crossroads [1 min], Downtown Precinct [3 min], Elmwood Terrace [4 min], Lakeview Residences [8 min], Downtown Mall [13 min]
Lakeview Residences (residential) → Riverside Market [4 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Downtown Mall [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Maple Heights [4 min], Central Crossroads [4 min], Downtown Precinct [3 min], Eastgate Roundabout [12 min]
Riverside Market (commercial) → Central Fire Station [9 min], Lakeview Residences [4 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [11 min], Downtown Mall [8 min]
Downtown Mall (commercial) → Eastgate Roundabout [4 min], Riverside Market [8 min], Lakeview Residences [11 min], Maple Heights [13 min], St. Mary's Medical Center [19 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [3 min], Central Fire Station [5 min], Downtown Precinct [1 min], Maple Heights [1 min], Elmwood Terrace [4 min]
Eastgate Roundabout (road_junction) → Elmwood Terrace [12 min], Riverside Market [5 min], Downtown Mall [4 min], Downtown Precinct [12 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → Duplicate of EVT-0009
Step 18: CALL-0018 → fire fire_6
Step 19: CALL-0019 → fire ?

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Someone fainted at Lakeview Residences. They're breathing okay now but look really pale. We're on Oak Street.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Metro Police HQ [1 min], Lakeview Residences [1 min], Riverside Market [9 min], Engine House No. 1 [6 min], Oak Avenue Shops [5 min]
Engine House No. 1 (fire_station) → Metro Police HQ [5 min], St. Mary's Medical Center [6 min], Riverside Market [8 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [1 min], Engine House No. 1 [5 min], Lakeview Residences [2 min], Oak Avenue Shops [5 min], Elmwood Terrace [7 min], Pinecrest Homes [13 min], Willow Creek Homes [13 min], Riverside Market [10 min]
Elmwood Terrace (residential) → Oak Avenue Shops [3 min], Riverside Market [4 min], Willow Creek Homes [5 min], Metro Police HQ [7 min], Pinecrest Homes [8 min], Northside Junction [6 min]
Lakeview Residences (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [2 min], Oak Avenue Shops [4 min], Willow Creek Homes [11 min]
Pinecrest Homes (residential) → Willow Creek Homes [5 min], Riverside Market [4 min], Elmwood Terrace [8 min], Oak Avenue Shops [12 min], Metro Police HQ [13 min]
Willow Creek Homes (residential) → Elmwood Terrace [5 min], Lakeview Residences [11 min], Pinecrest Homes [5 min], Riverside Market [2 min], Metro Police HQ [13 min]
Riverside Market (commercial) → St. Mary's Medical Center [9 min], Engine House No. 1 [8 min], Elmwood Terrace [4 min], Pinecrest Homes [4 min], Willow Creek Homes [2 min], Metro Police HQ [10 min], Northside Junction [10 min]
Oak Avenue Shops (commercial) → Metro Police HQ [5 min], Elmwood Terrace [3 min], Lakeview Residences [4 min], Pinecrest Homes [12 min], St. Mary's Medical Center [5 min], Northside Junction [5 min]
Northside Junction (road_junction) → Oak Avenue Shops [5 min], Elmwood Terrace [6 min], Riverside Market [10 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
I just got mugged near Oak Avenue Shops! The guy ran towards Oak Street. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 1 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Lakeview Residences            | ON_SCENE → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Metro Police HQ [1 min], Lakeview Residences [1 min], Riverside Market [9 min], Engine House No. 1 [6 min], Oak Avenue Shops [5 min]
Engine House No. 1 (fire_station) → Metro Police HQ [5 min], St. Mary's Medical Center [6 min], Riverside Market [8 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [1 min], Engine House No. 1 [5 min], Lakeview Residences [2 min], Oak Avenue Shops [5 min], Elmwood Terrace [7 min], Pinecrest Homes [13 min], Willow Creek Homes [13 min], Riverside Market [10 min]
Elmwood Terrace (residential) → Oak Avenue Shops [3 min], Riverside Market [4 min], Willow Creek Homes [5 min], Metro Police HQ [7 min], Pinecrest Homes [8 min], Northside Junction [6 min]
Lakeview Residences (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [2 min], Oak Avenue Shops [4 min], Willow Creek Homes [11 min]
Pinecrest Homes (residential) → Willow Creek Homes [5 min], Riverside Market [4 min], Elmwood Terrace [8 min], Oak Avenue Shops [12 min], Metro Police HQ [13 min]
Willow Creek Homes (residential) → Elmwood Terrace [5 min], Lakeview Residences [11 min], Pinecrest Homes [5 min], Riverside Market [2 min], Metro Police HQ [13 min]
Riverside Market (commercial) → St. Mary's Medical Center [9 min], Engine House No. 1 [8 min], Elmwood Terrace [4 min], Pinecrest Homes [4 min], Willow Creek Homes [2 min], Metro Police HQ [10 min], Northside Junction [10 min]
Oak Avenue Shops (commercial) → Metro Police HQ [5 min], Elmwood Terrace [3 min], Lakeview Residences [4 min], Pinecrest Homes [12 min], St. Mary's Medical Center [5 min], Northside Junction [5 min]
Northside Junction (road_junction) → Oak Avenue Shops [5 min], Elmwood Terrace [6 min], Riverside Market [10 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's a massive fire — the whole block near Riverside Market is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 1 min | opened step 1
EVT-0002 | crime      | Oak Avenue Shops               | sev 3 | police_0 ETA 5 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Lakeview Residences            | ON_SCENE → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Metro Police HQ [1 min], Lakeview Residences [1 min], Riverside Market [9 min], Engine House No. 1 [6 min], Oak Avenue Shops [5 min]
Engine House No. 1 (fire_station) → Metro Police HQ [5 min], St. Mary's Medical Center [6 min], Riverside Market [8 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [1 min], Engine House No. 1 [5 min], Lakeview Residences [2 min], Oak Avenue Shops [5 min], Elmwood Terrace [7 min], Pinecrest Homes [13 min], Willow Creek Homes [13 min], Riverside Market [10 min]
Elmwood Terrace (residential) → Oak Avenue Shops [3 min], Riverside Market [4 min], Willow Creek Homes [5 min], Metro Police HQ [7 min], Pinecrest Homes [8 min], Northside Junction [6 min]
Lakeview Residences (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [2 min], Oak Avenue Shops [4 min], Willow Creek Homes [11 min]
Pinecrest Homes (residential) → Willow Creek Homes [5 min], Riverside Market [4 min], Elmwood Terrace [8 min], Oak Avenue Shops [12 min], Metro Police HQ [13 min]
Willow Creek Homes (residential) → Elmwood Terrace [5 min], Lakeview Residences [11 min], Pinecrest Homes [5 min], Riverside Market [2 min], Metro Police HQ [13 min]
Riverside Market (commercial) → St. Mary's Medical Center [9 min], Engine House No. 1 [8 min], Elmwood Terrace [4 min], Pinecrest Homes [4 min], Willow Creek Homes [2 min], Metro Police HQ [10 min], Northside Junction [10 min]
Oak Avenue Shops (commercial) → Metro Police HQ [5 min], Elmwood Terrace [3 min], Lakeview Residences [4 min], Pinecrest Homes [12 min], St. Mary's Medical Center [5 min], Northside Junction [5 min]
Northside Junction (road_junction) → Oak Avenue Shops [5 min], Elmwood Terrace [6 min], Riverside Market [10 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
A cyclist got hit by a car near Elmwood Terrace. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Oak Avenue Shops               | sev 3 | police_0 ETA 5 min | opened step 2
EVT-0003 | fire       | Riverside Market               | sev 4 | fire_4 ETA 8 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Lakeview Residences            | RETURNING → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Metro Police HQ [1 min], Lakeview Residences [1 min], Riverside Market [9 min], Engine House No. 1 [6 min], Oak Avenue Shops [5 min]
Engine House No. 1 (fire_station) → Metro Police HQ [5 min], St. Mary's Medical Center [6 min], Riverside Market [8 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [1 min], Engine House No. 1 [5 min], Lakeview Residences [2 min], Oak Avenue Shops [5 min], Elmwood Terrace [7 min], Pinecrest Homes [13 min], Willow Creek Homes [13 min], Riverside Market [10 min]
Elmwood Terrace (residential) → Oak Avenue Shops [3 min], Riverside Market [4 min], Willow Creek Homes [5 min], Metro Police HQ [7 min], Pinecrest Homes [8 min], Northside Junction [6 min]
Lakeview Residences (residential) → St. Mary's Medical Center [1 min], Metro Police HQ [2 min], Oak Avenue Shops [4 min], Willow Creek Homes [11 min]
Pinecrest Homes (residential) → Willow Creek Homes [5 min], Riverside Market [4 min], Elmwood Terrace [8 min], Oak Avenue Shops [12 min], Metro Police HQ [13 min]
Willow Creek Homes (residential) → Elmwood Terrace [5 min], Lakeview Residences [11 min], Pinecrest Homes [5 min], Riverside Market [2 min], Metro Police HQ [13 min]
Riverside Market (commercial) → St. Mary's Medical Center [9 min], Engine House No. 1 [8 min], Elmwood Terrace [4 min], Pinecrest Homes [4 min], Willow Creek Homes [2 min], Metro Police HQ [10 min], Northside Junction [10 min]
Oak Avenue Shops (commercial) → Metro Police HQ [5 min], Elmwood Terrace [3 min], Lakeview Residences [4 min], Pinecrest Homes [12 min], St. Mary's Medical Center [5 min], Northside Junction [5 min]
Northside Junction (road_junction) → Oak Avenue Shops [5 min], Elmwood Terrace [6 min], Riverside Market [10 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → police police_0
Step 3: CALL-0003 → fire fire_4

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}