[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Hello, my neighbor fell and hurt her ankle at 204 Maple Lane. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4
EVT-0004 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 16 min | opened step 5
EVT-0005 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 13 min | opened step 6
EVT-0006 | accident   | Riverside Market               | sev 2 | ambulance_2 ETA 15 min | opened step 7
EVT-0007 | fire       | Elmwood Terrace                | sev 4 | fire_6 ETA 3 min | opened step 8
EVT-0008 | accident   | Magnolia Gardens               | sev 4 | HELD → ambulance_2 | opened step 10

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | Magnolia Gardens               | RETURNING → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Elmwood Terrace                | ON_SCENE → EVT-0007
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]
Hilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]
Spring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]
Riverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]
Northside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → Duplicate of EVT-0005
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_2)
Step 11: CALL-0011 → Duplicate of EVT-0008

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Oh god, the whole kitchen is on fire at 308 First Street! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4
EVT-0004 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 16 min | opened step 5
EVT-0005 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 13 min | opened step 6
EVT-0006 | accident   | Riverside Market               | sev 2 | ambulance_2 ETA 15 min | opened step 7
EVT-0008 | accident   | Magnolia Gardens               | sev 4 | HELD → ambulance_2 | opened step 10
EVT-0009 | medical    | Magnolia Gardens               | sev 2 | HELD → ambulance_3 | opened step 12

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | Magnolia Gardens               | RETURNING → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Elmwood Terrace                | RETURNING → EVT-0007
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]
Hilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]
Spring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]
Riverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]
Northside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_2)
Step 11: CALL-0011 → Duplicate of EVT-0008
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Car accident at Spring Road and River Drive. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4
EVT-0004 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 16 min | opened step 5
EVT-0005 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 13 min | opened step 6
EVT-0006 | accident   | Riverside Market               | sev 2 | ambulance_2 ETA 15 min | opened step 7
EVT-0008 | accident   | Magnolia Gardens               | sev 4 | HELD → ambulance_2 | opened step 10
EVT-0009 | medical    | Magnolia Gardens               | sev 2 | ambulance_3 ETA 7 min | opened step 12
EVT-0010 | fire       | Spring Meadow Estates          | sev 3 | fire_7 ETA 7 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Elmwood Terrace                | RETURNING → EVT-0007
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]
Hilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]
Spring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]
Riverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]
Northside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0008
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)
Step 13: CALL-0013 → fire fire_7

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
There's been some kind of mass incident at Magnolia Gardens — multiple people down, some not moving. We need everything, Maple Lane entrance.

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4
EVT-0004 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 16 min | opened step 5
EVT-0005 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 13 min | opened step 6
EVT-0006 | accident   | Riverside Market               | sev 2 | ambulance_2 ETA 15 min | opened step 7
EVT-0008 | accident   | Magnolia Gardens               | sev 4 | HELD → ambulance_2 | opened step 10
EVT-0009 | medical    | Magnolia Gardens               | sev 2 | ambulance_3 ETA 7 min | opened step 12
EVT-0010 | fire       | Spring Meadow Estates          | sev 3 | fire_7 ETA 7 min | opened step 13
EVT-0011 | accident   | Riverside Market               | sev 3 | HELD → ambulance_3 | opened step 14

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]
Hilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]
Spring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]
Riverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]
Northside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)
Step 13: CALL-0013 → fire fire_7
Step 14: CALL-0014 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0009", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
Oh god, the whole kitchen is on fire at 370 Maple Lane! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4
EVT-0004 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 16 min | opened step 5
EVT-0005 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 13 min | opened step 6
EVT-0006 | accident   | Riverside Market               | sev 2 | ambulance_2 ETA 15 min | opened step 7
EVT-0008 | accident   | Magnolia Gardens               | sev 4 | HELD → ambulance_2 | opened step 10
EVT-0009 | medical    | Magnolia Gardens               | sev 2 | HELD → ambulance_3 | opened step 12
EVT-0010 | fire       | Spring Meadow Estates          | sev 3 | fire_7 ETA 7 min | opened step 13
EVT-0011 | accident   | Riverside Market               | sev 3 | HELD → ambulance_3 | opened step 14
EVT-0012 | medical    | Magnolia Gardens               | sev 5 | ambulance_3 ETA 7 min | opened step 15

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0012
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]
Hilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]
Spring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]
Riverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]
Northside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → fire fire_7
Step 14: CALL-0014 → HOLD (ambulance, waiting for ambulance_3)
Step 15: CALL-0015 → ambulance ?

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 637 Spring Road, please hurry!

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4
EVT-0004 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 16 min | opened step 5
EVT-0005 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 13 min | opened step 6
EVT-0006 | accident   | Riverside Market               | sev 2 | ambulance_2 ETA 15 min | opened step 7
EVT-0008 | accident   | Magnolia Gardens               | sev 4 | HELD → ambulance_2 | opened step 10
EVT-0009 | medical    | Magnolia Gardens               | sev 2 | HELD → ambulance_3 | opened step 12
EVT-0010 | fire       | Spring Meadow Estates          | sev 3 | fire_7 ETA 7 min | opened step 13
EVT-0011 | accident   | Riverside Market               | sev 3 | HELD → ambulance_3 | opened step 14
EVT-0012 | medical    | Magnolia Gardens               | sev 5 | ambulance_3 ETA 7 min | opened step 15

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0012
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]
Hilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]
Spring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]
Riverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]
Northside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → HOLD (ambulance, waiting for ambulance_3)
Step 15: CALL-0015 → ambulance ?
Step 16: CALL-0016 → Duplicate of EVT-0005

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_2", "from_event_id": "EVT-0006", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
I'd like to report a shoplifter at Spring Meadow Estates on First Street. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4
EVT-0004 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 16 min | opened step 5
EVT-0005 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 13 min | opened step 6
EVT-0006 | accident   | Riverside Market               | sev 2 | HELD → ambulance_2 | opened step 7
EVT-0008 | accident   | Magnolia Gardens               | sev 4 | HELD → ambulance_2 | opened step 10
EVT-0009 | medical    | Magnolia Gardens               | sev 2 | HELD → ambulance_3 | opened step 12
EVT-0010 | fire       | Spring Meadow Estates          | sev 3 | fire_7 ETA 7 min | opened step 13
EVT-0011 | accident   | Riverside Market               | sev 3 | HELD → ambulance_3 | opened step 14
EVT-0012 | medical    | Magnolia Gardens               | sev 5 | ambulance_3 ETA 7 min | opened step 15
EVT-0013 | medical    | Riverside Market               | sev 5 | ambulance_2 ETA 15 min | opened step 17

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0013
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0012
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]
Hilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]
Spring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]
Riverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]
Northside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → ambulance ?
Step 16: CALL-0016 → Duplicate of EVT-0005
Step 17: CALL-0017 → ambulance ?

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
Hi, I think I see some smoke coming from behind Birchwood Place. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4
EVT-0004 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 16 min | opened step 5
EVT-0005 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 13 min | opened step 6
EVT-0006 | accident   | Riverside Market               | sev 2 | HELD → ambulance_2 | opened step 7
EVT-0008 | accident   | Magnolia Gardens               | sev 4 | HELD → ambulance_2 | opened step 10
EVT-0009 | medical    | Magnolia Gardens               | sev 2 | HELD → ambulance_3 | opened step 12
EVT-0010 | fire       | Spring Meadow Estates          | sev 3 | fire_7 ETA 7 min | opened step 13
EVT-0011 | accident   | Riverside Market               | sev 3 | HELD → ambulance_3 | opened step 14
EVT-0012 | medical    | Magnolia Gardens               | sev 5 | ambulance_3 ETA 7 min | opened step 15
EVT-0013 | medical    | Riverside Market               | sev 5 | ambulance_2 ETA 15 min | opened step 17
EVT-0014 | crime      | Spring Meadow Estates          | sev 2 | police_1 ETA 9 min | opened step 18

=== UNIT STATUS ===
police_0        | police     | Riverside Market               | ON_SCENE → EVT-0003
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0014
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0013
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0012
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Magnolia Gardens               | ON_SCENE → EVT-0005
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]
Hilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]
Spring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]
Riverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]
Northside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → Duplicate of EVT-0005
Step 17: CALL-0017 → ambulance ?
Step 18: CALL-0018 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
Bad crash on First Street! Car flipped over near Spring Meadow Estates. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 15 min | opened step 4
EVT-0004 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 16 min | opened step 5
EVT-0005 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 13 min | opened step 6
EVT-0006 | accident   | Riverside Market               | sev 2 | HELD → ambulance_2 | opened step 7
EVT-0008 | accident   | Magnolia Gardens               | sev 4 | HELD → ambulance_2 | opened step 10
EVT-0009 | medical    | Magnolia Gardens               | sev 2 | HELD → ambulance_3 | opened step 12
EVT-0010 | fire       | Spring Meadow Estates          | sev 3 | fire_7 ETA 7 min | opened step 13
EVT-0011 | accident   | Riverside Market               | sev 3 | HELD → ambulance_3 | opened step 14
EVT-0012 | medical    | Magnolia Gardens               | sev 5 | ambulance_3 ETA 7 min | opened step 15
EVT-0013 | medical    | Riverside Market               | sev 5 | ambulance_2 ETA 15 min | opened step 17
EVT-0014 | crime      | Spring Meadow Estates          | sev 2 | police_1 ETA 9 min | opened step 18
EVT-0015 | fire       | Birchwood Place                | sev 5 | fire_6 ETA 2 min | opened step 19

=== UNIT STATUS ===
police_0        | police     | Riverside Market               | ON_SCENE → EVT-0003
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0014
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0013
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0012
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Magnolia Gardens               | ON_SCENE → EVT-0005
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0015
fire_7          | fire       | Spring Meadow Estates          | ON_SCENE → EVT-0010

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Magnolia Gardens [8 min], Elmwood Terrace [8 min], Highway 9 Interchange [14 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Northside Junction [1 min], Elmwood Terrace [3 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → Northside Junction [5 min], Engine House No. 1 [5 min], Birchwood Place [5 min], Magnolia Gardens [15 min]
Hilltop Manor (residential) → Riverside Market [1 min], Highway 9 Interchange [4 min], Spring Meadow Estates [4 min], Elmwood Terrace [10 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [3 min], Hilltop Manor [10 min], Birchwood Place [4 min], Northside Junction [5 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [10 min]
Spring Meadow Estates (residential) → Hilltop Manor [4 min], Elmwood Terrace [5 min], Highway 9 Interchange [5 min], Birchwood Place [5 min], Magnolia Gardens [10 min], Riverside Market [8 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Metro Police HQ [15 min], Spring Meadow Estates [10 min], Highway 9 Interchange [10 min], Elmwood Terrace [10 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Metro Police HQ [5 min], Elmwood Terrace [4 min], Spring Meadow Estates [5 min], Northside Junction [3 min]
Riverside Market (commercial) → Hilltop Manor [1 min], Highway 9 Interchange [2 min], Spring Meadow Estates [8 min], Elmwood Terrace [10 min]
Northside Junction (road_junction) → Engine House No. 1 [1 min], Metro Police HQ [5 min], Elmwood Terrace [5 min], Birchwood Place [3 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [14 min], Hilltop Manor [4 min], Spring Meadow Estates [5 min], Magnolia Gardens [10 min], Riverside Market [2 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → ambulance ?
Step 18: CALL-0018 → police police_1
Step 19: CALL-0019 → fire fire_6

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's a fire at 802 First Boulevard! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Eastgate Roundabout [3 min], Maple Heights [3 min], Parkside Shopping Center [4 min]
Engine House No. 1 (fire_station) → Southbound Overpass [3 min], Oak Avenue Shops [3 min], Downtown Precinct [5 min], Sunset Villas [4 min], Eastgate Roundabout [5 min]
Downtown Precinct (police_station) → Engine House No. 1 [5 min], Oak Avenue Shops [4 min], Southbound Overpass [2 min], Maple Heights [3 min], Oakwood Apartments [12 min]
Sunset Villas (residential) → Engine House No. 1 [4 min], Southbound Overpass [6 min], Oak Avenue Shops [5 min], Eastgate Roundabout [8 min]
Maple Heights (residential) → Riverside General Hospital [3 min], Downtown Precinct [3 min], Eastgate Roundabout [4 min], Southbound Overpass [3 min], Oakwood Apartments [15 min]
Oakwood Apartments (residential) → Maple Heights [15 min], Oak Avenue Shops [11 min], Downtown Precinct [12 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [3 min], Downtown Precinct [4 min], Sunset Villas [5 min], Oakwood Apartments [11 min], Southbound Overpass [1 min]
Parkside Shopping Center (commercial) → Eastgate Roundabout [3 min], Riverside General Hospital [4 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [3 min], Sunset Villas [8 min], Maple Heights [4 min], Parkside Shopping Center [3 min], Engine House No. 1 [5 min], Southbound Overpass [6 min]
Southbound Overpass (road_junction) → Engine House No. 1 [3 min], Downtown Precinct [2 min], Sunset Villas [6 min], Maple Heights [3 min], Oak Avenue Shops [1 min], Eastgate Roundabout [6 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's a fire at 358 Oak Road! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oakwood Apartments             | sev 4 | fire_4 ETA 14 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Eastgate Roundabout [3 min], Maple Heights [3 min], Parkside Shopping Center [4 min]
Engine House No. 1 (fire_station) → Southbound Overpass [3 min], Oak Avenue Shops [3 min], Downtown Precinct [5 min], Sunset Villas [4 min], Eastgate Roundabout [5 min]
Downtown Precinct (police_station) → Engine House No. 1 [5 min], Oak Avenue Shops [4 min], Southbound Overpass [2 min], Maple Heights [3 min], Oakwood Apartments [12 min]
Sunset Villas (residential) → Engine House No. 1 [4 min], Southbound Overpass [6 min], Oak Avenue Shops [5 min], Eastgate Roundabout [8 min]
Maple Heights (residential) → Riverside General Hospital [3 min], Downtown Precinct [3 min], Eastgate Roundabout [4 min], Southbound Overpass [3 min], Oakwood Apartments [15 min]
Oakwood Apartments (residential) → Maple Heights [15 min], Oak Avenue Shops [11 min], Downtown Precinct [12 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [3 min], Downtown Precinct [4 min], Sunset Villas [5 min], Oakwood Apartments [11 min], Southbound Overpass [1 min]
Parkside Shopping Center (commercial) → Eastgate Roundabout [3 min], Riverside General Hospital [4 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [3 min], Sunset Villas [8 min], Maple Heights [4 min], Parkside Shopping Center [3 min], Engine House No. 1 [5 min], Southbound Overpass [6 min]
Southbound Overpass (road_junction) → Engine House No. 1 [3 min], Downtown Precinct [2 min], Sunset Villas [6 min], Maple Heights [3 min], Oak Avenue Shops [1 min], Eastgate Roundabout [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 763 River Lane, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oakwood Apartments             | sev 4 | fire_4 ETA 14 min | opened step 1
EVT-0002 | fire       | Oak Avenue Shops               | sev 5 | fire_5 ETA 3 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Eastgate Roundabout [3 min], Maple Heights [3 min], Parkside Shopping Center [4 min]
Engine House No. 1 (fire_station) → Southbound Overpass [3 min], Oak Avenue Shops [3 min], Downtown Precinct [5 min], Sunset Villas [4 min], Eastgate Roundabout [5 min]
Downtown Precinct (police_station) → Engine House No. 1 [5 min], Oak Avenue Shops [4 min], Southbound Overpass [2 min], Maple Heights [3 min], Oakwood Apartments [12 min]
Sunset Villas (residential) → Engine House No. 1 [4 min], Southbound Overpass [6 min], Oak Avenue Shops [5 min], Eastgate Roundabout [8 min]
Maple Heights (residential) → Riverside General Hospital [3 min], Downtown Precinct [3 min], Eastgate Roundabout [4 min], Southbound Overpass [3 min], Oakwood Apartments [15 min]
Oakwood Apartments (residential) → Maple Heights [15 min], Oak Avenue Shops [11 min], Downtown Precinct [12 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [3 min], Downtown Precinct [4 min], Sunset Villas [5 min], Oakwood Apartments [11 min], Southbound Overpass [1 min]
Parkside Shopping Center (commercial) → Eastgate Roundabout [3 min], Riverside General Hospital [4 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [3 min], Sunset Villas [8 min], Maple Heights [4 min], Parkside Shopping Center [3 min], Engine House No. 1 [5 min], Southbound Overpass [6 min]
Southbound Overpass (road_junction) → Engine House No. 1 [3 min], Downtown Precinct [2 min], Sunset Villas [6 min], Maple Heights [3 min], Oak Avenue Shops [1 min], Eastgate Roundabout [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4
Step 2: CALL-0002 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's a fight outside Oakwood Apartments on First Boulevard. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oakwood Apartments             | sev 4 | fire_4 ETA 14 min | opened step 1
EVT-0002 | fire       | Oak Avenue Shops               | sev 5 | fire_5 ETA 3 min | opened step 2
EVT-0003 | medical    | Maple Heights                  | sev 5 | ambulance_2 ETA 3 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Eastgate Roundabout [3 min], Maple Heights [3 min], Parkside Shopping Center [4 min]
Engine House No. 1 (fire_station) → Southbound Overpass [3 min], Oak Avenue Shops [3 min], Downtown Precinct [5 min], Sunset Villas [4 min], Eastgate Roundabout [5 min]
Downtown Precinct (police_station) → Engine House No. 1 [5 min], Oak Avenue Shops [4 min], Southbound Overpass [2 min], Maple Heights [3 min], Oakwood Apartments [12 min]
Sunset Villas (residential) → Engine House No. 1 [4 min], Southbound Overpass [6 min], Oak Avenue Shops [5 min], Eastgate Roundabout [8 min]
Maple Heights (residential) → Riverside General Hospital [3 min], Downtown Precinct [3 min], Eastgate Roundabout [4 min], Southbound Overpass [3 min], Oakwood Apartments [15 min]
Oakwood Apartments (residential) → Maple Heights [15 min], Oak Avenue Shops [11 min], Downtown Precinct [12 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [3 min], Downtown Precinct [4 min], Sunset Villas [5 min], Oakwood Apartments [11 min], Southbound Overpass [1 min]
Parkside Shopping Center (commercial) → Eastgate Roundabout [3 min], Riverside General Hospital [4 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [3 min], Sunset Villas [8 min], Maple Heights [4 min], Parkside Shopping Center [3 min], Engine House No. 1 [5 min], Southbound Overpass [6 min]
Southbound Overpass (road_junction) → Engine House No. 1 [3 min], Downtown Precinct [2 min], Sunset Villas [6 min], Maple Heights [3 min], Oak Avenue Shops [1 min], Eastgate Roundabout [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4
Step 2: CALL-0002 → fire fire_5
Step 3: CALL-0003 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
I'd like to report a shoplifter at Oak Avenue Shops on Oak Road. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oakwood Apartments             | sev 4 | fire_4 ETA 14 min | opened step 1
EVT-0002 | fire       | Oak Avenue Shops               | sev 5 | fire_5 ETA 3 min | opened step 2
EVT-0003 | medical    | Maple Heights                  | sev 5 | ambulance_2 ETA 3 min | opened step 3
EVT-0004 | crime      | Oakwood Apartments             | sev 3 | police_0 ETA 12 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_5          | fire       | Oak Avenue Shops               | ON_SCENE → EVT-0002

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Eastgate Roundabout [3 min], Maple Heights [3 min], Parkside Shopping Center [4 min]
Engine House No. 1 (fire_station) → Southbound Overpass [3 min], Oak Avenue Shops [3 min], Downtown Precinct [5 min], Sunset Villas [4 min], Eastgate Roundabout [5 min]
Downtown Precinct (police_station) → Engine House No. 1 [5 min], Oak Avenue Shops [4 min], Southbound Overpass [2 min], Maple Heights [3 min], Oakwood Apartments [12 min]
Sunset Villas (residential) → Engine House No. 1 [4 min], Southbound Overpass [6 min], Oak Avenue Shops [5 min], Eastgate Roundabout [8 min]
Maple Heights (residential) → Riverside General Hospital [3 min], Downtown Precinct [3 min], Eastgate Roundabout [4 min], Southbound Overpass [3 min], Oakwood Apartments [15 min]
Oakwood Apartments (residential) → Maple Heights [15 min], Oak Avenue Shops [11 min], Downtown Precinct [12 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [3 min], Downtown Precinct [4 min], Sunset Villas [5 min], Oakwood Apartments [11 min], Southbound Overpass [1 min]
Parkside Shopping Center (commercial) → Eastgate Roundabout [3 min], Riverside General Hospital [4 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [3 min], Sunset Villas [8 min], Maple Heights [4 min], Parkside Shopping Center [3 min], Engine House No. 1 [5 min], Southbound Overpass [6 min]
Southbound Overpass (road_junction) → Engine House No. 1 [3 min], Downtown Precinct [2 min], Sunset Villas [6 min], Maple Heights [3 min], Oak Avenue Shops [1 min], Eastgate Roundabout [6 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → fire fire_5
Step 3: CALL-0003 → ambulance ambulance_2
Step 4: CALL-0004 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Pedestrian hit by a truck at Hill Boulevard near Oakwood Apartments. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oakwood Apartments             | sev 4 | fire_4 ETA 14 min | opened step 1
EVT-0002 | fire       | Oak Avenue Shops               | sev 5 | fire_5 ETA 3 min | opened step 2
EVT-0003 | medical    | Maple Heights                  | sev 5 | ambulance_2 ETA 3 min | opened step 3
EVT-0004 | crime      | Oakwood Apartments             | sev 3 | police_0 ETA 12 min | opened step 4
EVT-0005 | crime      | Oak Avenue Shops               | sev 5 | police_1 ETA 2 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0005
ambulance_2     | ambulance  | Maple Heights                  | ON_SCENE → EVT-0003
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_5          | fire       | Oak Avenue Shops               | ON_SCENE → EVT-0002

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Eastgate Roundabout [3 min], Maple Heights [3 min], Parkside Shopping Center [4 min]
Engine House No. 1 (fire_station) → Southbound Overpass [3 min], Oak Avenue Shops [3 min], Downtown Precinct [5 min], Sunset Villas [4 min], Eastgate Roundabout [5 min]
Downtown Precinct (police_station) → Engine House No. 1 [5 min], Oak Avenue Shops [4 min], Southbound Overpass [2 min], Maple Heights [3 min], Oakwood Apartments [12 min]
Sunset Villas (residential) → Engine House No. 1 [4 min], Southbound Overpass [6 min], Oak Avenue Shops [5 min], Eastgate Roundabout [8 min]
Maple Heights (residential) → Riverside General Hospital [3 min], Downtown Precinct [3 min], Eastgate Roundabout [4 min], Southbound Overpass [3 min], Oakwood Apartments [15 min]
Oakwood Apartments (residential) → Maple Heights [15 min], Oak Avenue Shops [11 min], Downtown Precinct [12 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [3 min], Downtown Precinct [4 min], Sunset Villas [5 min], Oakwood Apartments [11 min], Southbound Overpass [1 min]
Parkside Shopping Center (commercial) → Eastgate Roundabout [3 min], Riverside General Hospital [4 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [3 min], Sunset Villas [8 min], Maple Heights [4 min], Parkside Shopping Center [3 min], Engine House No. 1 [5 min], Southbound Overpass [6 min]
Southbound Overpass (road_junction) → Engine House No. 1 [3 min], Downtown Precinct [2 min], Sunset Villas [6 min], Maple Heights [3 min], Oak Avenue Shops [1 min], Eastgate Roundabout [6 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ambulance_2
Step 4: CALL-0004 → police police_0
Step 5: CALL-0005 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Oh god, the whole kitchen is on fire at 323 Sunset Street! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oakwood Apartments             | sev 4 | fire_4 ETA 14 min | opened step 1
EVT-0003 | medical    | Maple Heights                  | sev 5 | ambulance_2 ETA 3 min | opened step 3
EVT-0004 | crime      | Oakwood Apartments             | sev 3 | police_0 ETA 12 min | opened step 4
EVT-0005 | crime      | Oak Avenue Shops               | sev 5 | police_1 ETA 2 min | opened step 5
EVT-0006 | accident   | Oakwood Apartments             | sev 3 | ambulance_3 ETA 18 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Oak Avenue Shops               | ON_SCENE → EVT-0005
ambulance_2     | ambulance  | Maple Heights                  | ON_SCENE → EVT-0003
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_5          | fire       | Oak Avenue Shops               | RETURNING → EVT-0002

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Eastgate Roundabout [3 min], Maple Heights [3 min], Parkside Shopping Center [4 min]
Engine House No. 1 (fire_station) → Southbound Overpass [3 min], Oak Avenue Shops [3 min], Downtown Precinct [5 min], Sunset Villas [4 min], Eastgate Roundabout [5 min]
Downtown Precinct (police_station) → Engine House No. 1 [5 min], Oak Avenue Shops [4 min], Southbound Overpass [2 min], Maple Heights [3 min], Oakwood Apartments [12 min]
Sunset Villas (residential) → Engine House No. 1 [4 min], Southbound Overpass [6 min], Oak Avenue Shops [5 min], Eastgate Roundabout [8 min]
Maple Heights (residential) → Riverside General Hospital [3 min], Downtown Precinct [3 min], Eastgate Roundabout [4 min], Southbound Overpass [3 min], Oakwood Apartments [15 min]
Oakwood Apartments (residential) → Maple Heights [15 min], Oak Avenue Shops [11 min], Downtown Precinct [12 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [3 min], Downtown Precinct [4 min], Sunset Villas [5 min], Oakwood Apartments [11 min], Southbound Overpass [1 min]
Parkside Shopping Center (commercial) → Eastgate Roundabout [3 min], Riverside General Hospital [4 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [3 min], Sunset Villas [8 min], Maple Heights [4 min], Parkside Shopping Center [3 min], Engine House No. 1 [5 min], Southbound Overpass [6 min]
Southbound Overpass (road_junction) → Engine House No. 1 [3 min], Downtown Precinct [2 min], Sunset Villas [6 min], Maple Heights [3 min], Oak Avenue Shops [1 min], Eastgate Roundabout [6 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → police police_0
Step 5: CALL-0005 → police police_1
Step 6: CALL-0006 → ambulance ambulance_3

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's been some kind of mass incident at Parkside Shopping Center — multiple people down, some not moving. We need everything, First Lane entrance.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oakwood Apartments             | sev 4 | fire_4 ETA 14 min | opened step 1
EVT-0004 | crime      | Oakwood Apartments             | sev 3 | police_0 ETA 12 min | opened step 4
EVT-0005 | crime      | Oak Avenue Shops               | sev 5 | police_1 ETA 2 min | opened step 5
EVT-0006 | accident   | Oakwood Apartments             | sev 3 | ambulance_3 ETA 18 min | opened step 6
EVT-0007 | fire       | Sunset Villas                  | sev 1 | HELD → fire_5 | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Oak Avenue Shops               | ON_SCENE → EVT-0005
ambulance_2     | ambulance  | Maple Heights                  | RETURNING → EVT-0003
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_5          | fire       | Oak Avenue Shops               | RETURNING → EVT-0002

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Eastgate Roundabout [3 min], Maple Heights [3 min], Parkside Shopping Center [4 min]
Engine House No. 1 (fire_station) → Southbound Overpass [3 min], Oak Avenue Shops [3 min], Downtown Precinct [5 min], Sunset Villas [4 min], Eastgate Roundabout [5 min]
Downtown Precinct (police_station) → Engine House No. 1 [5 min], Oak Avenue Shops [4 min], Southbound Overpass [2 min], Maple Heights [3 min], Oakwood Apartments [12 min]
Sunset Villas (residential) → Engine House No. 1 [4 min], Southbound Overpass [6 min], Oak Avenue Shops [5 min], Eastgate Roundabout [8 min]
Maple Heights (residential) → Riverside General Hospital [3 min], Downtown Precinct [3 min], Eastgate Roundabout [4 min], Southbound Overpass [3 min], Oakwood Apartments [15 min]
Oakwood Apartments (residential) → Maple Heights [15 min], Oak Avenue Shops [11 min], Downtown Precinct [12 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [3 min], Downtown Precinct [4 min], Sunset Villas [5 min], Oakwood Apartments [11 min], Southbound Overpass [1 min]
Parkside Shopping Center (commercial) → Eastgate Roundabout [3 min], Riverside General Hospital [4 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [3 min], Sunset Villas [8 min], Maple Heights [4 min], Parkside Shopping Center [3 min], Engine House No. 1 [5 min], Southbound Overpass [6 min]
Southbound Overpass (road_junction) → Engine House No. 1 [3 min], Downtown Precinct [2 min], Sunset Villas [6 min], Maple Heights [3 min], Oak Avenue Shops [1 min], Eastgate Roundabout [6 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → police police_1
Step 6: CALL-0006 → ambulance ambulance_3
Step 7: CALL-0007 → HOLD (fire, waiting for fire_5)

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
There's a man having chest pains at 886 Oak Road. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oakwood Apartments             | sev 4 | fire_4 ETA 14 min | opened step 1
EVT-0004 | crime      | Oakwood Apartments             | sev 3 | police_0 ETA 12 min | opened step 4
EVT-0006 | accident   | Oakwood Apartments             | sev 3 | ambulance_3 ETA 18 min | opened step 6
EVT-0007 | fire       | Sunset Villas                  | sev 1 | fire_5 ETA 3 min | opened step 7
EVT-0008 | medical    | Parkside Shopping Center       | sev 3 | HELD → ambulance_2 | opened step 8

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Oak Avenue Shops               | RETURNING → EVT-0005
ambulance_2     | ambulance  | Maple Heights                  | RETURNING → EVT-0003
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Eastgate Roundabout [3 min], Maple Heights [3 min], Parkside Shopping Center [4 min]
Engine House No. 1 (fire_station) → Southbound Overpass [3 min], Oak Avenue Shops [3 min], Downtown Precinct [5 min], Sunset Villas [4 min], Eastgate Roundabout [5 min]
Downtown Precinct (police_station) → Engine House No. 1 [5 min], Oak Avenue Shops [4 min], Southbound Overpass [2 min], Maple Heights [3 min], Oakwood Apartments [12 min]
Sunset Villas (residential) → Engine House No. 1 [4 min], Southbound Overpass [6 min], Oak Avenue Shops [5 min], Eastgate Roundabout [8 min]
Maple Heights (residential) → Riverside General Hospital [3 min], Downtown Precinct [3 min], Eastgate Roundabout [4 min], Southbound Overpass [3 min], Oakwood Apartments [15 min]
Oakwood Apartments (residential) → Maple Heights [15 min], Oak Avenue Shops [11 min], Downtown Precinct [12 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [3 min], Downtown Precinct [4 min], Sunset Villas [5 min], Oakwood Apartments [11 min], Southbound Overpass [1 min]
Parkside Shopping Center (commercial) → Eastgate Roundabout [3 min], Riverside General Hospital [4 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [3 min], Sunset Villas [8 min], Maple Heights [4 min], Parkside Shopping Center [3 min], Engine House No. 1 [5 min], Southbound Overpass [6 min]
Southbound Overpass (road_junction) → Engine House No. 1 [3 min], Downtown Precinct [2 min], Sunset Villas [6 min], Maple Heights [3 min], Oak Avenue Shops [1 min], Eastgate Roundabout [6 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → ambulance ambulance_3
Step 7: CALL-0007 → HOLD (fire, waiting for fire_5)
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
There's a massive fire — the whole block near Oakwood Apartments is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oakwood Apartments             | sev 4 | fire_4 ETA 14 min | opened step 1
EVT-0004 | crime      | Oakwood Apartments             | sev 3 | police_0 ETA 12 min | opened step 4
EVT-0006 | accident   | Oakwood Apartments             | sev 3 | ambulance_3 ETA 18 min | opened step 6
EVT-0007 | fire       | Sunset Villas                  | sev 1 | fire_5 ETA 3 min | opened step 7
EVT-0008 | medical    | Parkside Shopping Center       | sev 3 | ambulance_2 ETA 4 min | opened step 8
EVT-0009 | medical    | Oak Avenue Shops               | sev 2 | HELD → ambulance_2 | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Oak Avenue Shops               | RETURNING → EVT-0005
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Eastgate Roundabout [3 min], Maple Heights [3 min], Parkside Shopping Center [4 min]
Engine House No. 1 (fire_station) → Southbound Overpass [3 min], Oak Avenue Shops [3 min], Downtown Precinct [5 min], Sunset Villas [4 min], Eastgate Roundabout [5 min]
Downtown Precinct (police_station) → Engine House No. 1 [5 min], Oak Avenue Shops [4 min], Southbound Overpass [2 min], Maple Heights [3 min], Oakwood Apartments [12 min]
Sunset Villas (residential) → Engine House No. 1 [4 min], Southbound Overpass [6 min], Oak Avenue Shops [5 min], Eastgate Roundabout [8 min]
Maple Heights (residential) → Riverside General Hospital [3 min], Downtown Precinct [3 min], Eastgate Roundabout [4 min], Southbound Overpass [3 min], Oakwood Apartments [15 min]
Oakwood Apartments (residential) → Maple Heights [15 min], Oak Avenue Shops [11 min], Downtown Precinct [12 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [3 min], Downtown Precinct [4 min], Sunset Villas [5 min], Oakwood Apartments [11 min], Southbound Overpass [1 min]
Parkside Shopping Center (commercial) → Eastgate Roundabout [3 min], Riverside General Hospital [4 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [3 min], Sunset Villas [8 min], Maple Heights [4 min], Parkside Shopping Center [3 min], Engine House No. 1 [5 min], Southbound Overpass [6 min]
Southbound Overpass (road_junction) → Engine House No. 1 [3 min], Downtown Precinct [2 min], Sunset Villas [6 min], Maple Heights [3 min], Oak Avenue Shops [1 min], Eastgate Roundabout [6 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → HOLD (fire, waiting for fire_5)
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_2)
Step 9: CALL-0009 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's a fire at 621 Spring Drive! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [7 min], Central Crossroads [6 min], Hilltop Manor [6 min]
Central Fire Station (fire_station) → Downtown Mall [4 min], Hilltop Manor [3 min], Downtown Precinct [3 min], Elmwood Terrace [8 min], Pinecrest Homes [10 min]
Downtown Precinct (police_station) → Central Fire Station [3 min], Downtown Mall [2 min], Hilltop Manor [3 min], Central Crossroads [7 min], Elmwood Terrace [7 min], Pinecrest Homes [10 min]
Elmwood Terrace (residential) → Central Fire Station [8 min], Downtown Mall [6 min], Downtown Precinct [7 min]
Hilltop Manor (residential) → City Central Hospital [6 min], Central Fire Station [3 min], Downtown Precinct [3 min], Downtown Mall [5 min], Pinecrest Homes [8 min], Central Crossroads [7 min]
Pinecrest Homes (residential) → City Central Hospital [7 min], Hilltop Manor [8 min], Central Crossroads [4 min], Downtown Precinct [10 min], Central Fire Station [10 min], Downtown Mall [10 min]
Downtown Mall (commercial) → Central Fire Station [4 min], Downtown Precinct [2 min], Elmwood Terrace [6 min], Hilltop Manor [5 min], Pinecrest Homes [10 min], Central Crossroads [9 min]
Central Crossroads (road_junction) → City Central Hospital [6 min], Downtown Precinct [7 min], Pinecrest Homes [4 min], Hilltop Manor [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Building's on fire on Spring Drive near Hilltop Manor! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Hilltop Manor                  | sev 3 | fire_5 ETA 2 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [7 min], Central Crossroads [6 min], Hilltop Manor [6 min]
Central Fire Station (fire_station) → Downtown Mall [4 min], Hilltop Manor [3 min], Downtown Precinct [3 min], Elmwood Terrace [8 min], Pinecrest Homes [10 min]
Downtown Precinct (police_station) → Central Fire Station [3 min], Downtown Mall [2 min], Hilltop Manor [3 min], Central Crossroads [7 min], Elmwood Terrace [7 min], Pinecrest Homes [10 min]
Elmwood Terrace (residential) → Central Fire Station [8 min], Downtown Mall [6 min], Downtown Precinct [7 min]
Hilltop Manor (residential) → City Central Hospital [6 min], Central Fire Station [3 min], Downtown Precinct [3 min], Downtown Mall [5 min], Pinecrest Homes [8 min], Central Crossroads [7 min]
Pinecrest Homes (residential) → City Central Hospital [7 min], Hilltop Manor [8 min], Central Crossroads [4 min], Downtown Precinct [10 min], Central Fire Station [10 min], Downtown Mall [10 min]
Downtown Mall (commercial) → Central Fire Station [4 min], Downtown Precinct [2 min], Elmwood Terrace [6 min], Hilltop Manor [5 min], Pinecrest Homes [10 min], Central Crossroads [9 min]
Central Crossroads (road_junction) → City Central Hospital [6 min], Downtown Precinct [7 min], Pinecrest Homes [4 min], Hilltop Manor [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's a massive fire — the whole block near Elmwood Terrace is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Hilltop Manor                  | sev 3 | fire_5 ETA 2 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Hilltop Manor                  | ON_SCENE → EVT-0001
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [7 min], Central Crossroads [6 min], Hilltop Manor [6 min]
Central Fire Station (fire_station) → Downtown Mall [4 min], Hilltop Manor [3 min], Downtown Precinct [3 min], Elmwood Terrace [8 min], Pinecrest Homes [10 min]
Downtown Precinct (police_station) → Central Fire Station [3 min], Downtown Mall [2 min], Hilltop Manor [3 min], Central Crossroads [7 min], Elmwood Terrace [7 min], Pinecrest Homes [10 min]
Elmwood Terrace (residential) → Central Fire Station [8 min], Downtown Mall [6 min], Downtown Precinct [7 min]
Hilltop Manor (residential) → City Central Hospital [6 min], Central Fire Station [3 min], Downtown Precinct [3 min], Downtown Mall [5 min], Pinecrest Homes [8 min], Central Crossroads [7 min]
Pinecrest Homes (residential) → City Central Hospital [7 min], Hilltop Manor [8 min], Central Crossroads [4 min], Downtown Precinct [10 min], Central Fire Station [10 min], Downtown Mall [10 min]
Downtown Mall (commercial) → Central Fire Station [4 min], Downtown Precinct [2 min], Elmwood Terrace [6 min], Hilltop Manor [5 min], Pinecrest Homes [10 min], Central Crossroads [9 min]
Central Crossroads (road_junction) → City Central Hospital [6 min], Downtown Precinct [7 min], Pinecrest Homes [4 min], Hilltop Manor [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Hi, I think I see some smoke coming from behind Pinecrest Homes. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Hilltop Manor                  | sev 3 | fire_5 ETA 2 min | opened step 1
EVT-0002 | fire       | Elmwood Terrace                | sev 4 | fire_6 ETA 7 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Hilltop Manor                  | ON_SCENE → EVT-0001
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [7 min], Central Crossroads [6 min], Hilltop Manor [6 min]
Central Fire Station (fire_station) → Downtown Mall [4 min], Hilltop Manor [3 min], Downtown Precinct [3 min], Elmwood Terrace [8 min], Pinecrest Homes [10 min]
Downtown Precinct (police_station) → Central Fire Station [3 min], Downtown Mall [2 min], Hilltop Manor [3 min], Central Crossroads [7 min], Elmwood Terrace [7 min], Pinecrest Homes [10 min]
Elmwood Terrace (residential) → Central Fire Station [8 min], Downtown Mall [6 min], Downtown Precinct [7 min]
Hilltop Manor (residential) → City Central Hospital [6 min], Central Fire Station [3 min], Downtown Precinct [3 min], Downtown Mall [5 min], Pinecrest Homes [8 min], Central Crossroads [7 min]
Pinecrest Homes (residential) → City Central Hospital [7 min], Hilltop Manor [8 min], Central Crossroads [4 min], Downtown Precinct [10 min], Central Fire Station [10 min], Downtown Mall [10 min]
Downtown Mall (commercial) → Central Fire Station [4 min], Downtown Precinct [2 min], Elmwood Terrace [6 min], Hilltop Manor [5 min], Pinecrest Homes [10 min], Central Crossroads [9 min]
Central Crossroads (road_junction) → City Central Hospital [6 min], Downtown Precinct [7 min], Pinecrest Homes [4 min], Hilltop Manor [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → fire fire_6

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
There's a break-in happening right now at 340 Cedar Lane. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Elmwood Terrace                | sev 4 | fire_6 ETA 7 min | opened step 3
EVT-0003 | fire       | Pinecrest Homes                | sev 4 | HELD → fire_5 | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Hilltop Manor                  | RETURNING → EVT-0001
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [7 min], Central Crossroads [6 min], Hilltop Manor [6 min]
Central Fire Station (fire_station) → Downtown Mall [4 min], Hilltop Manor [3 min], Downtown Precinct [3 min], Elmwood Terrace [8 min], Pinecrest Homes [10 min]
Downtown Precinct (police_station) → Central Fire Station [3 min], Downtown Mall [2 min], Hilltop Manor [3 min], Central Crossroads [7 min], Elmwood Terrace [7 min], Pinecrest Homes [10 min]
Elmwood Terrace (residential) → Central Fire Station [8 min], Downtown Mall [6 min], Downtown Precinct [7 min]
Hilltop Manor (residential) → City Central Hospital [6 min], Central Fire Station [3 min], Downtown Precinct [3 min], Downtown Mall [5 min], Pinecrest Homes [8 min], Central Crossroads [7 min]
Pinecrest Homes (residential) → City Central Hospital [7 min], Hilltop Manor [8 min], Central Crossroads [4 min], Downtown Precinct [10 min], Central Fire Station [10 min], Downtown Mall [10 min]
Downtown Mall (commercial) → Central Fire Station [4 min], Downtown Precinct [2 min], Elmwood Terrace [6 min], Hilltop Manor [5 min], Pinecrest Homes [10 min], Central Crossroads [9 min]
Central Crossroads (road_junction) → City Central Hospital [6 min], Downtown Precinct [7 min], Pinecrest Homes [4 min], Hilltop Manor [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → fire fire_6
Step 4: CALL-0004 → HOLD (fire, waiting for fire_5)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
I think I heard gunshots near 971 Cedar Lane! People are running. I'm hiding inside Elmwood Terrace, please send help!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Elmwood Terrace                | sev 4 | fire_6 ETA 7 min | opened step 3
EVT-0003 | fire       | Pinecrest Homes                | sev 4 | HELD → fire_5 | opened step 4
EVT-0004 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 7 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Hilltop Manor                  | RETURNING → EVT-0001
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [7 min], Central Crossroads [6 min], Hilltop Manor [6 min]
Central Fire Station (fire_station) → Downtown Mall [4 min], Hilltop Manor [3 min], Downtown Precinct [3 min], Elmwood Terrace [8 min], Pinecrest Homes [10 min]
Downtown Precinct (police_station) → Central Fire Station [3 min], Downtown Mall [2 min], Hilltop Manor [3 min], Central Crossroads [7 min], Elmwood Terrace [7 min], Pinecrest Homes [10 min]
Elmwood Terrace (residential) → Central Fire Station [8 min], Downtown Mall [6 min], Downtown Precinct [7 min]
Hilltop Manor (residential) → City Central Hospital [6 min], Central Fire Station [3 min], Downtown Precinct [3 min], Downtown Mall [5 min], Pinecrest Homes [8 min], Central Crossroads [7 min]
Pinecrest Homes (residential) → City Central Hospital [7 min], Hilltop Manor [8 min], Central Crossroads [4 min], Downtown Precinct [10 min], Central Fire Station [10 min], Downtown Mall [10 min]
Downtown Mall (commercial) → Central Fire Station [4 min], Downtown Precinct [2 min], Elmwood Terrace [6 min], Hilltop Manor [5 min], Pinecrest Homes [10 min], Central Crossroads [9 min]
Central Crossroads (road_junction) → City Central Hospital [6 min], Downtown Precinct [7 min], Pinecrest Homes [4 min], Hilltop Manor [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → fire fire_6
Step 4: CALL-0004 → HOLD (fire, waiting for fire_5)
Step 5: CALL-0005 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}