[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
I think I heard gunshots near 316 Third Drive! People are running. I'm hiding inside Spring Meadow Estates, please send help!

=== ACTIVE EVENTS ===
EVT-0008 | fire       | Cedar Park Village             | sev 4 | fire_5 ETA 9 min | opened step 10
EVT-0010 | crime      | Cedar Park Village             | sev 2 | police_0 ETA 8 min | opened step 12
EVT-0011 | accident   | Birchwood Place                | sev 2 | ambulance_2 ETA 4 min | opened step 14
EVT-0012 | crime      | Parkside Shopping Center       | sev 2 | HELD → police_1 | opened step 15
EVT-0013 | crime      | Spring Meadow Estates          | sev 2 | HELD → police_1 | opened step 16
EVT-0014 | fire       | Spring Meadow Estates          | sev 3 | fire_6 ETA 9 min | opened step 17
EVT-0015 | crime      | Pinecrest Homes                | sev 2 | HELD → police_1 | opened step 18
EVT-0016 | fire       | Cedar Park Village             | sev 4 | fire_4 ETA 9 min | opened step 19

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0010
police_1        | police     | Pinecrest Homes                | RETURNING → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0011
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0016
fire_5          | fire       | Cedar Park Village             | ON_SCENE → EVT-0008
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0014

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [2 min], Parkside Shopping Center [2 min], Birchwood Place [5 min], Westside Fire Department [6 min], Spring Meadow Estates [4 min], Pinecrest Homes [4 min]
Westside Fire Department (fire_station) → Pinecrest Homes [2 min], St. Mary's Medical Center [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [10 min], Metro Police HQ [16 min], Cedar Park Village [10 min]
Metro Police HQ (police_station) → Birchwood Place [8 min], Cedar Park Village [8 min], Spring Meadow Estates [9 min], Westside Fire Department [16 min], Eastgate Roundabout [9 min]
Spring Meadow Estates (residential) → Westside Fire Department [10 min], Metro Police HQ [9 min], Parkside Shopping Center [2 min], Cedar Park Village [5 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [4 min], Pinecrest Homes [7 min]
Birchwood Place (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [2 min]
Pinecrest Homes (residential) → Westside Fire Department [2 min], St. Mary's Medical Center [4 min], Eastgate Roundabout [6 min], Spring Meadow Estates [7 min]
Cedar Park Village (residential) → Metro Police HQ [8 min], Spring Meadow Estates [5 min], Parkside Shopping Center [6 min], Westside Fire Department [10 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [2 min], Birchwood Place [4 min], Cedar Park Village [6 min], Eastgate Roundabout [1 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Spring Meadow Estates [5 min], Birchwood Place [2 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min], Metro Police HQ [9 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → fire fire_6
Step 18: CALL-0018 → HOLD (police, waiting for police_1)
Step 19: CALL-0019 → fire fire_4

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0013", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Oh god, the whole kitchen is on fire at 164 Second Lane! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Engine House No. 1 [7 min], Birchwood Place [11 min], Maple Heights [11 min], Central Police Station [14 min]
Engine House No. 1 (fire_station) → City Central Hospital [7 min], Birchwood Place [4 min], Maple Heights [9 min], Riverside Market [13 min], Central Police Station [14 min]
Central Police Station (police_station) → City Central Hospital [14 min], Engine House No. 1 [14 min], Highway 9 Interchange [1 min], Riverside Market [4 min], Birchwood Place [12 min], Sunset Villas [3 min], Maple Heights [4 min]
Birchwood Place (residential) → City Central Hospital [11 min], Engine House No. 1 [4 min], Southbound Overpass [10 min], Maple Heights [8 min], Central Police Station [12 min]
Sunset Villas (residential) → Highway 9 Interchange [3 min], Central Police Station [3 min], Riverside Market [4 min], Maple Heights [4 min]
Maple Heights (residential) → City Central Hospital [11 min], Engine House No. 1 [9 min], Birchwood Place [8 min], Sunset Villas [4 min], Riverside Market [3 min], Highway 9 Interchange [2 min], Central Police Station [4 min], Downtown Mall [7 min], Southbound Overpass [6 min]
Riverside Market (commercial) → Engine House No. 1 [13 min], Central Police Station [4 min], Sunset Villas [4 min], Maple Heights [3 min], Highway 9 Interchange [4 min], Downtown Mall [9 min], Southbound Overpass [4 min]
Downtown Mall (commercial) → Riverside Market [9 min], Southbound Overpass [2 min], Maple Heights [7 min], Highway 9 Interchange [10 min]
Highway 9 Interchange (road_junction) → Central Police Station [1 min], Sunset Villas [3 min], Maple Heights [2 min], Riverside Market [4 min], Downtown Mall [10 min]
Southbound Overpass (road_junction) → Birchwood Place [10 min], Downtown Mall [2 min], Riverside Market [4 min], Maple Heights [6 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Multi-car pileup on Second Lane near Riverside Market! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 5 | fire_5 ETA 11 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Engine House No. 1 [7 min], Birchwood Place [11 min], Maple Heights [11 min], Central Police Station [14 min]
Engine House No. 1 (fire_station) → City Central Hospital [7 min], Birchwood Place [4 min], Maple Heights [9 min], Riverside Market [13 min], Central Police Station [14 min]
Central Police Station (police_station) → City Central Hospital [14 min], Engine House No. 1 [14 min], Highway 9 Interchange [1 min], Riverside Market [4 min], Birchwood Place [12 min], Sunset Villas [3 min], Maple Heights [4 min]
Birchwood Place (residential) → City Central Hospital [11 min], Engine House No. 1 [4 min], Southbound Overpass [10 min], Maple Heights [8 min], Central Police Station [12 min]
Sunset Villas (residential) → Highway 9 Interchange [3 min], Central Police Station [3 min], Riverside Market [4 min], Maple Heights [4 min]
Maple Heights (residential) → City Central Hospital [11 min], Engine House No. 1 [9 min], Birchwood Place [8 min], Sunset Villas [4 min], Riverside Market [3 min], Highway 9 Interchange [2 min], Central Police Station [4 min], Downtown Mall [7 min], Southbound Overpass [6 min]
Riverside Market (commercial) → Engine House No. 1 [13 min], Central Police Station [4 min], Sunset Villas [4 min], Maple Heights [3 min], Highway 9 Interchange [4 min], Downtown Mall [9 min], Southbound Overpass [4 min]
Downtown Mall (commercial) → Riverside Market [9 min], Southbound Overpass [2 min], Maple Heights [7 min], Highway 9 Interchange [10 min]
Highway 9 Interchange (road_junction) → Central Police Station [1 min], Sunset Villas [3 min], Maple Heights [2 min], Riverside Market [4 min], Downtown Mall [10 min]
Southbound Overpass (road_junction) → Birchwood Place [10 min], Downtown Mall [2 min], Riverside Market [4 min], Maple Heights [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
I just got mugged near Maple Heights! The guy ran towards Hill Street. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 5 | fire_5 ETA 11 min | opened step 1
EVT-0002 | accident   | Riverside Market               | sev 2 | ambulance_3 ETA 13 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Engine House No. 1 [7 min], Birchwood Place [11 min], Maple Heights [11 min], Central Police Station [14 min]
Engine House No. 1 (fire_station) → City Central Hospital [7 min], Birchwood Place [4 min], Maple Heights [9 min], Riverside Market [13 min], Central Police Station [14 min]
Central Police Station (police_station) → City Central Hospital [14 min], Engine House No. 1 [14 min], Highway 9 Interchange [1 min], Riverside Market [4 min], Birchwood Place [12 min], Sunset Villas [3 min], Maple Heights [4 min]
Birchwood Place (residential) → City Central Hospital [11 min], Engine House No. 1 [4 min], Southbound Overpass [10 min], Maple Heights [8 min], Central Police Station [12 min]
Sunset Villas (residential) → Highway 9 Interchange [3 min], Central Police Station [3 min], Riverside Market [4 min], Maple Heights [4 min]
Maple Heights (residential) → City Central Hospital [11 min], Engine House No. 1 [9 min], Birchwood Place [8 min], Sunset Villas [4 min], Riverside Market [3 min], Highway 9 Interchange [2 min], Central Police Station [4 min], Downtown Mall [7 min], Southbound Overpass [6 min]
Riverside Market (commercial) → Engine House No. 1 [13 min], Central Police Station [4 min], Sunset Villas [4 min], Maple Heights [3 min], Highway 9 Interchange [4 min], Downtown Mall [9 min], Southbound Overpass [4 min]
Downtown Mall (commercial) → Riverside Market [9 min], Southbound Overpass [2 min], Maple Heights [7 min], Highway 9 Interchange [10 min]
Highway 9 Interchange (road_junction) → Central Police Station [1 min], Sunset Villas [3 min], Maple Heights [2 min], Riverside Market [4 min], Downtown Mall [10 min]
Southbound Overpass (road_junction) → Birchwood Place [10 min], Downtown Mall [2 min], Riverside Market [4 min], Maple Heights [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5
Step 2: CALL-0002 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Hi, I think I see some smoke coming from behind Riverside Market. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 5 | fire_5 ETA 11 min | opened step 1
EVT-0002 | accident   | Riverside Market               | sev 2 | ambulance_3 ETA 13 min | opened step 2
EVT-0003 | crime      | Maple Heights                  | sev 2 | police_0 ETA 3 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0003
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Engine House No. 1 [7 min], Birchwood Place [11 min], Maple Heights [11 min], Central Police Station [14 min]
Engine House No. 1 (fire_station) → City Central Hospital [7 min], Birchwood Place [4 min], Maple Heights [9 min], Riverside Market [13 min], Central Police Station [14 min]
Central Police Station (police_station) → City Central Hospital [14 min], Engine House No. 1 [14 min], Highway 9 Interchange [1 min], Riverside Market [4 min], Birchwood Place [12 min], Sunset Villas [3 min], Maple Heights [4 min]
Birchwood Place (residential) → City Central Hospital [11 min], Engine House No. 1 [4 min], Southbound Overpass [10 min], Maple Heights [8 min], Central Police Station [12 min]
Sunset Villas (residential) → Highway 9 Interchange [3 min], Central Police Station [3 min], Riverside Market [4 min], Maple Heights [4 min]
Maple Heights (residential) → City Central Hospital [11 min], Engine House No. 1 [9 min], Birchwood Place [8 min], Sunset Villas [4 min], Riverside Market [3 min], Highway 9 Interchange [2 min], Central Police Station [4 min], Downtown Mall [7 min], Southbound Overpass [6 min]
Riverside Market (commercial) → Engine House No. 1 [13 min], Central Police Station [4 min], Sunset Villas [4 min], Maple Heights [3 min], Highway 9 Interchange [4 min], Downtown Mall [9 min], Southbound Overpass [4 min]
Downtown Mall (commercial) → Riverside Market [9 min], Southbound Overpass [2 min], Maple Heights [7 min], Highway 9 Interchange [10 min]
Highway 9 Interchange (road_junction) → Central Police Station [1 min], Sunset Villas [3 min], Maple Heights [2 min], Riverside Market [4 min], Downtown Mall [10 min]
Southbound Overpass (road_junction) → Birchwood Place [10 min], Downtown Mall [2 min], Riverside Market [4 min], Maple Heights [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
There's a fight outside Downtown Mall on Pine Boulevard. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 5 | fire_5 ETA 11 min | opened step 1
EVT-0002 | accident   | Riverside Market               | sev 2 | ambulance_3 ETA 13 min | opened step 2
EVT-0003 | crime      | Maple Heights                  | sev 2 | police_0 ETA 3 min | opened step 3
EVT-0004 | fire       | Riverside Market               | sev 5 | fire_6 ETA 11 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0003
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Engine House No. 1 [7 min], Birchwood Place [11 min], Maple Heights [11 min], Central Police Station [14 min]
Engine House No. 1 (fire_station) → City Central Hospital [7 min], Birchwood Place [4 min], Maple Heights [9 min], Riverside Market [13 min], Central Police Station [14 min]
Central Police Station (police_station) → City Central Hospital [14 min], Engine House No. 1 [14 min], Highway 9 Interchange [1 min], Riverside Market [4 min], Birchwood Place [12 min], Sunset Villas [3 min], Maple Heights [4 min]
Birchwood Place (residential) → City Central Hospital [11 min], Engine House No. 1 [4 min], Southbound Overpass [10 min], Maple Heights [8 min], Central Police Station [12 min]
Sunset Villas (residential) → Highway 9 Interchange [3 min], Central Police Station [3 min], Riverside Market [4 min], Maple Heights [4 min]
Maple Heights (residential) → City Central Hospital [11 min], Engine House No. 1 [9 min], Birchwood Place [8 min], Sunset Villas [4 min], Riverside Market [3 min], Highway 9 Interchange [2 min], Central Police Station [4 min], Downtown Mall [7 min], Southbound Overpass [6 min]
Riverside Market (commercial) → Engine House No. 1 [13 min], Central Police Station [4 min], Sunset Villas [4 min], Maple Heights [3 min], Highway 9 Interchange [4 min], Downtown Mall [9 min], Southbound Overpass [4 min]
Downtown Mall (commercial) → Riverside Market [9 min], Southbound Overpass [2 min], Maple Heights [7 min], Highway 9 Interchange [10 min]
Highway 9 Interchange (road_junction) → Central Police Station [1 min], Sunset Villas [3 min], Maple Heights [2 min], Riverside Market [4 min], Downtown Mall [10 min]
Southbound Overpass (road_junction) → Birchwood Place [10 min], Downtown Mall [2 min], Riverside Market [4 min], Maple Heights [6 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → police police_0
Step 4: CALL-0004 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
I'd like to report a shoplifter at Sunset Villas on Maple Street. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 5 | fire_5 ETA 11 min | opened step 1
EVT-0002 | accident   | Riverside Market               | sev 2 | ambulance_3 ETA 13 min | opened step 2
EVT-0003 | crime      | Maple Heights                  | sev 2 | police_0 ETA 3 min | opened step 3
EVT-0004 | fire       | Riverside Market               | sev 5 | fire_6 ETA 11 min | opened step 4
EVT-0005 | crime      | Downtown Mall                  | sev 2 | police_1 ETA 10 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | ON_SCENE → EVT-0003
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Engine House No. 1 [7 min], Birchwood Place [11 min], Maple Heights [11 min], Central Police Station [14 min]
Engine House No. 1 (fire_station) → City Central Hospital [7 min], Birchwood Place [4 min], Maple Heights [9 min], Riverside Market [13 min], Central Police Station [14 min]
Central Police Station (police_station) → City Central Hospital [14 min], Engine House No. 1 [14 min], Highway 9 Interchange [1 min], Riverside Market [4 min], Birchwood Place [12 min], Sunset Villas [3 min], Maple Heights [4 min]
Birchwood Place (residential) → City Central Hospital [11 min], Engine House No. 1 [4 min], Southbound Overpass [10 min], Maple Heights [8 min], Central Police Station [12 min]
Sunset Villas (residential) → Highway 9 Interchange [3 min], Central Police Station [3 min], Riverside Market [4 min], Maple Heights [4 min]
Maple Heights (residential) → City Central Hospital [11 min], Engine House No. 1 [9 min], Birchwood Place [8 min], Sunset Villas [4 min], Riverside Market [3 min], Highway 9 Interchange [2 min], Central Police Station [4 min], Downtown Mall [7 min], Southbound Overpass [6 min]
Riverside Market (commercial) → Engine House No. 1 [13 min], Central Police Station [4 min], Sunset Villas [4 min], Maple Heights [3 min], Highway 9 Interchange [4 min], Downtown Mall [9 min], Southbound Overpass [4 min]
Downtown Mall (commercial) → Riverside Market [9 min], Southbound Overpass [2 min], Maple Heights [7 min], Highway 9 Interchange [10 min]
Highway 9 Interchange (road_junction) → Central Police Station [1 min], Sunset Villas [3 min], Maple Heights [2 min], Riverside Market [4 min], Downtown Mall [10 min]
Southbound Overpass (road_junction) → Birchwood Place [10 min], Downtown Mall [2 min], Riverside Market [4 min], Maple Heights [6 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → police police_0
Step 4: CALL-0004 → fire fire_6
Step 5: CALL-0005 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Hi, I think I see some smoke coming from behind Riverside Market. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 5 | fire_5 ETA 11 min | opened step 1
EVT-0002 | accident   | Riverside Market               | sev 2 | ambulance_3 ETA 13 min | opened step 2
EVT-0003 | crime      | Maple Heights                  | sev 2 | police_0 ETA 3 min | opened step 3
EVT-0004 | fire       | Riverside Market               | sev 5 | fire_6 ETA 11 min | opened step 4
EVT-0005 | crime      | Downtown Mall                  | sev 2 | police_1 ETA 10 min | opened step 5
EVT-0006 | crime      | Sunset Villas                  | sev 5 | police_2 ETA 3 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | ON_SCENE → EVT-0003
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_2        | police     | Central Police Station         | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Engine House No. 1 [7 min], Birchwood Place [11 min], Maple Heights [11 min], Central Police Station [14 min]
Engine House No. 1 (fire_station) → City Central Hospital [7 min], Birchwood Place [4 min], Maple Heights [9 min], Riverside Market [13 min], Central Police Station [14 min]
Central Police Station (police_station) → City Central Hospital [14 min], Engine House No. 1 [14 min], Highway 9 Interchange [1 min], Riverside Market [4 min], Birchwood Place [12 min], Sunset Villas [3 min], Maple Heights [4 min]
Birchwood Place (residential) → City Central Hospital [11 min], Engine House No. 1 [4 min], Southbound Overpass [10 min], Maple Heights [8 min], Central Police Station [12 min]
Sunset Villas (residential) → Highway 9 Interchange [3 min], Central Police Station [3 min], Riverside Market [4 min], Maple Heights [4 min]
Maple Heights (residential) → City Central Hospital [11 min], Engine House No. 1 [9 min], Birchwood Place [8 min], Sunset Villas [4 min], Riverside Market [3 min], Highway 9 Interchange [2 min], Central Police Station [4 min], Downtown Mall [7 min], Southbound Overpass [6 min]
Riverside Market (commercial) → Engine House No. 1 [13 min], Central Police Station [4 min], Sunset Villas [4 min], Maple Heights [3 min], Highway 9 Interchange [4 min], Downtown Mall [9 min], Southbound Overpass [4 min]
Downtown Mall (commercial) → Riverside Market [9 min], Southbound Overpass [2 min], Maple Heights [7 min], Highway 9 Interchange [10 min]
Highway 9 Interchange (road_junction) → Central Police Station [1 min], Sunset Villas [3 min], Maple Heights [2 min], Riverside Market [4 min], Downtown Mall [10 min]
Southbound Overpass (road_junction) → Birchwood Place [10 min], Downtown Mall [2 min], Riverside Market [4 min], Maple Heights [6 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → fire fire_6
Step 5: CALL-0005 → police police_1
Step 6: CALL-0006 → police police_2

[Assistant] {"action_type": "hold", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's a massive fire — the whole block near Maple Heights is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 5 | fire_5 ETA 11 min | opened step 1
EVT-0002 | accident   | Riverside Market               | sev 2 | ambulance_3 ETA 13 min | opened step 2
EVT-0004 | fire       | Riverside Market               | sev 5 | fire_6 ETA 11 min | opened step 4
EVT-0005 | crime      | Downtown Mall                  | sev 2 | police_1 ETA 10 min | opened step 5
EVT-0006 | crime      | Sunset Villas                  | sev 5 | police_2 ETA 3 min | opened step 6
EVT-0007 | fire       | Riverside Market               | sev 5 | HELD → fire_5 | opened step 7

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | RETURNING → EVT-0003
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_2        | police     | Central Police Station         | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Engine House No. 1 [7 min], Birchwood Place [11 min], Maple Heights [11 min], Central Police Station [14 min]
Engine House No. 1 (fire_station) → City Central Hospital [7 min], Birchwood Place [4 min], Maple Heights [9 min], Riverside Market [13 min], Central Police Station [14 min]
Central Police Station (police_station) → City Central Hospital [14 min], Engine House No. 1 [14 min], Highway 9 Interchange [1 min], Riverside Market [4 min], Birchwood Place [12 min], Sunset Villas [3 min], Maple Heights [4 min]
Birchwood Place (residential) → City Central Hospital [11 min], Engine House No. 1 [4 min], Southbound Overpass [10 min], Maple Heights [8 min], Central Police Station [12 min]
Sunset Villas (residential) → Highway 9 Interchange [3 min], Central Police Station [3 min], Riverside Market [4 min], Maple Heights [4 min]
Maple Heights (residential) → City Central Hospital [11 min], Engine House No. 1 [9 min], Birchwood Place [8 min], Sunset Villas [4 min], Riverside Market [3 min], Highway 9 Interchange [2 min], Central Police Station [4 min], Downtown Mall [7 min], Southbound Overpass [6 min]
Riverside Market (commercial) → Engine House No. 1 [13 min], Central Police Station [4 min], Sunset Villas [4 min], Maple Heights [3 min], Highway 9 Interchange [4 min], Downtown Mall [9 min], Southbound Overpass [4 min]
Downtown Mall (commercial) → Riverside Market [9 min], Southbound Overpass [2 min], Maple Heights [7 min], Highway 9 Interchange [10 min]
Highway 9 Interchange (road_junction) → Central Police Station [1 min], Sunset Villas [3 min], Maple Heights [2 min], Riverside Market [4 min], Downtown Mall [10 min]
Southbound Overpass (road_junction) → Birchwood Place [10 min], Downtown Mall [2 min], Riverside Market [4 min], Maple Heights [6 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → police police_1
Step 6: CALL-0006 → police police_2
Step 7: CALL-0007 → HOLD (fire, waiting for fire_5)

[Assistant] {"action_type": "hold", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Someone fainted at Maple Heights. They're breathing okay now but look really pale. We're on Park Drive.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 5 | fire_5 ETA 11 min | opened step 1
EVT-0002 | accident   | Riverside Market               | sev 2 | ambulance_3 ETA 13 min | opened step 2
EVT-0004 | fire       | Riverside Market               | sev 5 | fire_6 ETA 11 min | opened step 4
EVT-0005 | crime      | Downtown Mall                  | sev 2 | police_1 ETA 10 min | opened step 5
EVT-0006 | crime      | Sunset Villas                  | sev 5 | police_2 ETA 3 min | opened step 6
EVT-0007 | fire       | Riverside Market               | sev 5 | HELD → fire_5 | opened step 7
EVT-0008 | fire       | Maple Heights                  | sev 5 | HELD → fire_5 | opened step 8

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | RETURNING → EVT-0003
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_2        | police     | Sunset Villas                  | ON_SCENE → EVT-0006
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Engine House No. 1 [7 min], Birchwood Place [11 min], Maple Heights [11 min], Central Police Station [14 min]
Engine House No. 1 (fire_station) → City Central Hospital [7 min], Birchwood Place [4 min], Maple Heights [9 min], Riverside Market [13 min], Central Police Station [14 min]
Central Police Station (police_station) → City Central Hospital [14 min], Engine House No. 1 [14 min], Highway 9 Interchange [1 min], Riverside Market [4 min], Birchwood Place [12 min], Sunset Villas [3 min], Maple Heights [4 min]
Birchwood Place (residential) → City Central Hospital [11 min], Engine House No. 1 [4 min], Southbound Overpass [10 min], Maple Heights [8 min], Central Police Station [12 min]
Sunset Villas (residential) → Highway 9 Interchange [3 min], Central Police Station [3 min], Riverside Market [4 min], Maple Heights [4 min]
Maple Heights (residential) → City Central Hospital [11 min], Engine House No. 1 [9 min], Birchwood Place [8 min], Sunset Villas [4 min], Riverside Market [3 min], Highway 9 Interchange [2 min], Central Police Station [4 min], Downtown Mall [7 min], Southbound Overpass [6 min]
Riverside Market (commercial) → Engine House No. 1 [13 min], Central Police Station [4 min], Sunset Villas [4 min], Maple Heights [3 min], Highway 9 Interchange [4 min], Downtown Mall [9 min], Southbound Overpass [4 min]
Downtown Mall (commercial) → Riverside Market [9 min], Southbound Overpass [2 min], Maple Heights [7 min], Highway 9 Interchange [10 min]
Highway 9 Interchange (road_junction) → Central Police Station [1 min], Sunset Villas [3 min], Maple Heights [2 min], Riverside Market [4 min], Downtown Mall [10 min]
Southbound Overpass (road_junction) → Birchwood Place [10 min], Downtown Mall [2 min], Riverside Market [4 min], Maple Heights [6 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → police police_2
Step 7: CALL-0007 → HOLD (fire, waiting for fire_5)
Step 8: CALL-0008 → HOLD (fire, waiting for fire_5)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
There's a man having chest pains at 451 Pine Boulevard. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 5 | fire_5 ETA 11 min | opened step 1
EVT-0002 | accident   | Riverside Market               | sev 2 | ambulance_3 ETA 13 min | opened step 2
EVT-0004 | fire       | Riverside Market               | sev 5 | fire_6 ETA 11 min | opened step 4
EVT-0005 | crime      | Downtown Mall                  | sev 2 | police_1 ETA 10 min | opened step 5
EVT-0006 | crime      | Sunset Villas                  | sev 5 | police_2 ETA 3 min | opened step 6
EVT-0007 | fire       | Riverside Market               | sev 5 | HELD → fire_5 | opened step 7
EVT-0008 | fire       | Maple Heights                  | sev 5 | HELD → fire_5 | opened step 8
EVT-0009 | medical    | Maple Heights                  | sev 4 | ambulance_4 ETA 10 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_2        | police     | Sunset Villas                  | ON_SCENE → EVT-0006
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0009
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Engine House No. 1 [7 min], Birchwood Place [11 min], Maple Heights [11 min], Central Police Station [14 min]
Engine House No. 1 (fire_station) → City Central Hospital [7 min], Birchwood Place [4 min], Maple Heights [9 min], Riverside Market [13 min], Central Police Station [14 min]
Central Police Station (police_station) → City Central Hospital [14 min], Engine House No. 1 [14 min], Highway 9 Interchange [1 min], Riverside Market [4 min], Birchwood Place [12 min], Sunset Villas [3 min], Maple Heights [4 min]
Birchwood Place (residential) → City Central Hospital [11 min], Engine House No. 1 [4 min], Southbound Overpass [10 min], Maple Heights [8 min], Central Police Station [12 min]
Sunset Villas (residential) → Highway 9 Interchange [3 min], Central Police Station [3 min], Riverside Market [4 min], Maple Heights [4 min]
Maple Heights (residential) → City Central Hospital [11 min], Engine House No. 1 [9 min], Birchwood Place [8 min], Sunset Villas [4 min], Riverside Market [3 min], Highway 9 Interchange [2 min], Central Police Station [4 min], Downtown Mall [7 min], Southbound Overpass [6 min]
Riverside Market (commercial) → Engine House No. 1 [13 min], Central Police Station [4 min], Sunset Villas [4 min], Maple Heights [3 min], Highway 9 Interchange [4 min], Downtown Mall [9 min], Southbound Overpass [4 min]
Downtown Mall (commercial) → Riverside Market [9 min], Southbound Overpass [2 min], Maple Heights [7 min], Highway 9 Interchange [10 min]
Highway 9 Interchange (road_junction) → Central Police Station [1 min], Sunset Villas [3 min], Maple Heights [2 min], Riverside Market [4 min], Downtown Mall [10 min]
Southbound Overpass (road_junction) → Birchwood Place [10 min], Downtown Mall [2 min], Riverside Market [4 min], Maple Heights [6 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → HOLD (fire, waiting for fire_5)
Step 8: CALL-0008 → HOLD (fire, waiting for fire_5)
Step 9: CALL-0009 → ambulance ambulance_4

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Oh god, the whole kitchen is on fire at 106 River Road! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Parkside Shopping Center [4 min], Metro Police HQ [7 min], Birchwood Place [13 min], Magnolia Gardens [8 min], Oak Avenue Shops [6 min]
Westside Fire Department (fire_station) → Birchwood Place [8 min], Metro Police HQ [9 min], Southbound Overpass [10 min], Hilltop Manor [9 min], Oak Avenue Shops [16 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [7 min], Westside Fire Department [9 min], Southbound Overpass [5 min], Hilltop Manor [6 min], Birchwood Place [6 min], Magnolia Gardens [9 min], Parkside Shopping Center [9 min]
Birchwood Place (residential) → Westside Fire Department [8 min], Metro Police HQ [6 min], Southbound Overpass [4 min], St. Mary's Medical Center [13 min]
Magnolia Gardens (residential) → Parkside Shopping Center [2 min], Hilltop Manor [7 min], St. Mary's Medical Center [8 min], Metro Police HQ [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Westside Fire Department [9 min], Metro Police HQ [6 min], Magnolia Gardens [7 min], Parkside Shopping Center [6 min], Oak Avenue Shops [6 min], Southbound Overpass [7 min]
Oak Avenue Shops (commercial) → Westside Fire Department [16 min], St. Mary's Medical Center [6 min], Hilltop Manor [6 min], Parkside Shopping Center [9 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Magnolia Gardens [2 min], Hilltop Manor [6 min], Metro Police HQ [9 min], Oak Avenue Shops [9 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Westside Fire Department [10 min], Metro Police HQ [5 min], Birchwood Place [4 min], Hilltop Manor [7 min], Parkside Shopping Center [11 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's a massive fire — the whole block near Hilltop Manor is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Birchwood Place                | sev 3 | fire_6 ETA 7 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Parkside Shopping Center [4 min], Metro Police HQ [7 min], Birchwood Place [13 min], Magnolia Gardens [8 min], Oak Avenue Shops [6 min]
Westside Fire Department (fire_station) → Birchwood Place [8 min], Metro Police HQ [9 min], Southbound Overpass [10 min], Hilltop Manor [9 min], Oak Avenue Shops [16 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [7 min], Westside Fire Department [9 min], Southbound Overpass [5 min], Hilltop Manor [6 min], Birchwood Place [6 min], Magnolia Gardens [9 min], Parkside Shopping Center [9 min]
Birchwood Place (residential) → Westside Fire Department [8 min], Metro Police HQ [6 min], Southbound Overpass [4 min], St. Mary's Medical Center [13 min]
Magnolia Gardens (residential) → Parkside Shopping Center [2 min], Hilltop Manor [7 min], St. Mary's Medical Center [8 min], Metro Police HQ [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Westside Fire Department [9 min], Metro Police HQ [6 min], Magnolia Gardens [7 min], Parkside Shopping Center [6 min], Oak Avenue Shops [6 min], Southbound Overpass [7 min]
Oak Avenue Shops (commercial) → Westside Fire Department [16 min], St. Mary's Medical Center [6 min], Hilltop Manor [6 min], Parkside Shopping Center [9 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Magnolia Gardens [2 min], Hilltop Manor [6 min], Metro Police HQ [9 min], Oak Avenue Shops [9 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Westside Fire Department [10 min], Metro Police HQ [5 min], Birchwood Place [4 min], Hilltop Manor [7 min], Parkside Shopping Center [11 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Someone's not breathing at Magnolia Gardens! A bystander is doing CPR. Please send an ambulance to River Boulevard immediately!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Birchwood Place                | sev 3 | fire_6 ETA 7 min | opened step 1
EVT-0002 | fire       | Hilltop Manor                  | sev 3 | fire_7 ETA 9 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Parkside Shopping Center [4 min], Metro Police HQ [7 min], Birchwood Place [13 min], Magnolia Gardens [8 min], Oak Avenue Shops [6 min]
Westside Fire Department (fire_station) → Birchwood Place [8 min], Metro Police HQ [9 min], Southbound Overpass [10 min], Hilltop Manor [9 min], Oak Avenue Shops [16 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [7 min], Westside Fire Department [9 min], Southbound Overpass [5 min], Hilltop Manor [6 min], Birchwood Place [6 min], Magnolia Gardens [9 min], Parkside Shopping Center [9 min]
Birchwood Place (residential) → Westside Fire Department [8 min], Metro Police HQ [6 min], Southbound Overpass [4 min], St. Mary's Medical Center [13 min]
Magnolia Gardens (residential) → Parkside Shopping Center [2 min], Hilltop Manor [7 min], St. Mary's Medical Center [8 min], Metro Police HQ [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Westside Fire Department [9 min], Metro Police HQ [6 min], Magnolia Gardens [7 min], Parkside Shopping Center [6 min], Oak Avenue Shops [6 min], Southbound Overpass [7 min]
Oak Avenue Shops (commercial) → Westside Fire Department [16 min], St. Mary's Medical Center [6 min], Hilltop Manor [6 min], Parkside Shopping Center [9 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Magnolia Gardens [2 min], Hilltop Manor [6 min], Metro Police HQ [9 min], Oak Avenue Shops [9 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Westside Fire Department [10 min], Metro Police HQ [5 min], Birchwood Place [4 min], Hilltop Manor [7 min], Parkside Shopping Center [11 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_6
Step 2: CALL-0002 → fire fire_7

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Multi-car pileup on Pine Street near Oak Avenue Shops! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Birchwood Place                | sev 3 | fire_6 ETA 7 min | opened step 1
EVT-0002 | fire       | Hilltop Manor                  | sev 3 | fire_7 ETA 9 min | opened step 2
EVT-0003 | medical    | Magnolia Gardens               | sev 5 | ambulance_3 ETA 5 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Parkside Shopping Center [4 min], Metro Police HQ [7 min], Birchwood Place [13 min], Magnolia Gardens [8 min], Oak Avenue Shops [6 min]
Westside Fire Department (fire_station) → Birchwood Place [8 min], Metro Police HQ [9 min], Southbound Overpass [10 min], Hilltop Manor [9 min], Oak Avenue Shops [16 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [7 min], Westside Fire Department [9 min], Southbound Overpass [5 min], Hilltop Manor [6 min], Birchwood Place [6 min], Magnolia Gardens [9 min], Parkside Shopping Center [9 min]
Birchwood Place (residential) → Westside Fire Department [8 min], Metro Police HQ [6 min], Southbound Overpass [4 min], St. Mary's Medical Center [13 min]
Magnolia Gardens (residential) → Parkside Shopping Center [2 min], Hilltop Manor [7 min], St. Mary's Medical Center [8 min], Metro Police HQ [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Westside Fire Department [9 min], Metro Police HQ [6 min], Magnolia Gardens [7 min], Parkside Shopping Center [6 min], Oak Avenue Shops [6 min], Southbound Overpass [7 min]
Oak Avenue Shops (commercial) → Westside Fire Department [16 min], St. Mary's Medical Center [6 min], Hilltop Manor [6 min], Parkside Shopping Center [9 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Magnolia Gardens [2 min], Hilltop Manor [6 min], Metro Police HQ [9 min], Oak Avenue Shops [9 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Westside Fire Department [10 min], Metro Police HQ [5 min], Birchwood Place [4 min], Hilltop Manor [7 min], Parkside Shopping Center [11 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_6
Step 2: CALL-0002 → fire fire_7
Step 3: CALL-0003 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Hi, I think I see some smoke coming from behind Hilltop Manor. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Birchwood Place                | sev 3 | fire_6 ETA 7 min | opened step 1
EVT-0002 | fire       | Hilltop Manor                  | sev 3 | fire_7 ETA 9 min | opened step 2
EVT-0003 | medical    | Magnolia Gardens               | sev 5 | ambulance_3 ETA 5 min | opened step 3
EVT-0004 | accident   | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 5 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Parkside Shopping Center [4 min], Metro Police HQ [7 min], Birchwood Place [13 min], Magnolia Gardens [8 min], Oak Avenue Shops [6 min]
Westside Fire Department (fire_station) → Birchwood Place [8 min], Metro Police HQ [9 min], Southbound Overpass [10 min], Hilltop Manor [9 min], Oak Avenue Shops [16 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [7 min], Westside Fire Department [9 min], Southbound Overpass [5 min], Hilltop Manor [6 min], Birchwood Place [6 min], Magnolia Gardens [9 min], Parkside Shopping Center [9 min]
Birchwood Place (residential) → Westside Fire Department [8 min], Metro Police HQ [6 min], Southbound Overpass [4 min], St. Mary's Medical Center [13 min]
Magnolia Gardens (residential) → Parkside Shopping Center [2 min], Hilltop Manor [7 min], St. Mary's Medical Center [8 min], Metro Police HQ [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Westside Fire Department [9 min], Metro Police HQ [6 min], Magnolia Gardens [7 min], Parkside Shopping Center [6 min], Oak Avenue Shops [6 min], Southbound Overpass [7 min]
Oak Avenue Shops (commercial) → Westside Fire Department [16 min], St. Mary's Medical Center [6 min], Hilltop Manor [6 min], Parkside Shopping Center [9 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Magnolia Gardens [2 min], Hilltop Manor [6 min], Metro Police HQ [9 min], Oak Avenue Shops [9 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Westside Fire Department [10 min], Metro Police HQ [5 min], Birchwood Place [4 min], Hilltop Manor [7 min], Parkside Shopping Center [11 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → fire fire_7
Step 3: CALL-0003 → ambulance ambulance_3
Step 4: CALL-0004 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Someone's not breathing at Magnolia Gardens! A bystander is doing CPR. Please send an ambulance to River Boulevard immediately!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Birchwood Place                | sev 3 | fire_6 ETA 7 min | opened step 1
EVT-0002 | fire       | Hilltop Manor                  | sev 3 | fire_7 ETA 9 min | opened step 2
EVT-0003 | medical    | Magnolia Gardens               | sev 5 | ambulance_3 ETA 5 min | opened step 3
EVT-0004 | accident   | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 5 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Parkside Shopping Center [4 min], Metro Police HQ [7 min], Birchwood Place [13 min], Magnolia Gardens [8 min], Oak Avenue Shops [6 min]
Westside Fire Department (fire_station) → Birchwood Place [8 min], Metro Police HQ [9 min], Southbound Overpass [10 min], Hilltop Manor [9 min], Oak Avenue Shops [16 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [7 min], Westside Fire Department [9 min], Southbound Overpass [5 min], Hilltop Manor [6 min], Birchwood Place [6 min], Magnolia Gardens [9 min], Parkside Shopping Center [9 min]
Birchwood Place (residential) → Westside Fire Department [8 min], Metro Police HQ [6 min], Southbound Overpass [4 min], St. Mary's Medical Center [13 min]
Magnolia Gardens (residential) → Parkside Shopping Center [2 min], Hilltop Manor [7 min], St. Mary's Medical Center [8 min], Metro Police HQ [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Westside Fire Department [9 min], Metro Police HQ [6 min], Magnolia Gardens [7 min], Parkside Shopping Center [6 min], Oak Avenue Shops [6 min], Southbound Overpass [7 min]
Oak Avenue Shops (commercial) → Westside Fire Department [16 min], St. Mary's Medical Center [6 min], Hilltop Manor [6 min], Parkside Shopping Center [9 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Magnolia Gardens [2 min], Hilltop Manor [6 min], Metro Police HQ [9 min], Oak Avenue Shops [9 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Westside Fire Department [10 min], Metro Police HQ [5 min], Birchwood Place [4 min], Hilltop Manor [7 min], Parkside Shopping Center [11 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ambulance_3
Step 4: CALL-0004 → ambulance ambulance_4
Step 5: CALL-0005 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Someone's not breathing at Magnolia Gardens! A bystander is doing CPR. Please send an ambulance to River Boulevard immediately!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Birchwood Place                | sev 3 | fire_6 ETA 7 min | opened step 1
EVT-0002 | fire       | Hilltop Manor                  | sev 3 | fire_7 ETA 9 min | opened step 2
EVT-0003 | medical    | Magnolia Gardens               | sev 5 | ambulance_3 ETA 5 min | opened step 3
EVT-0004 | accident   | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 5 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Parkside Shopping Center [4 min], Metro Police HQ [7 min], Birchwood Place [13 min], Magnolia Gardens [8 min], Oak Avenue Shops [6 min]
Westside Fire Department (fire_station) → Birchwood Place [8 min], Metro Police HQ [9 min], Southbound Overpass [10 min], Hilltop Manor [9 min], Oak Avenue Shops [16 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [7 min], Westside Fire Department [9 min], Southbound Overpass [5 min], Hilltop Manor [6 min], Birchwood Place [6 min], Magnolia Gardens [9 min], Parkside Shopping Center [9 min]
Birchwood Place (residential) → Westside Fire Department [8 min], Metro Police HQ [6 min], Southbound Overpass [4 min], St. Mary's Medical Center [13 min]
Magnolia Gardens (residential) → Parkside Shopping Center [2 min], Hilltop Manor [7 min], St. Mary's Medical Center [8 min], Metro Police HQ [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Westside Fire Department [9 min], Metro Police HQ [6 min], Magnolia Gardens [7 min], Parkside Shopping Center [6 min], Oak Avenue Shops [6 min], Southbound Overpass [7 min]
Oak Avenue Shops (commercial) → Westside Fire Department [16 min], St. Mary's Medical Center [6 min], Hilltop Manor [6 min], Parkside Shopping Center [9 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Magnolia Gardens [2 min], Hilltop Manor [6 min], Metro Police HQ [9 min], Oak Avenue Shops [9 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Westside Fire Department [10 min], Metro Police HQ [5 min], Birchwood Place [4 min], Hilltop Manor [7 min], Parkside Shopping Center [11 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → ambulance ambulance_4
Step 5: CALL-0005 → Duplicate of EVT-0002
Step 6: CALL-0006 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Hello, my neighbor fell and hurt her ankle at 126 River Boulevard. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Birchwood Place                | sev 3 | fire_6 ETA 7 min | opened step 1
EVT-0002 | fire       | Hilltop Manor                  | sev 3 | fire_7 ETA 9 min | opened step 2
EVT-0003 | medical    | Magnolia Gardens               | sev 5 | ambulance_3 ETA 5 min | opened step 3
EVT-0004 | accident   | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 5 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Magnolia Gardens               | ON_SCENE → EVT-0003
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Birchwood Place                | ON_SCENE → EVT-0001
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Parkside Shopping Center [4 min], Metro Police HQ [7 min], Birchwood Place [13 min], Magnolia Gardens [8 min], Oak Avenue Shops [6 min]
Westside Fire Department (fire_station) → Birchwood Place [8 min], Metro Police HQ [9 min], Southbound Overpass [10 min], Hilltop Manor [9 min], Oak Avenue Shops [16 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [7 min], Westside Fire Department [9 min], Southbound Overpass [5 min], Hilltop Manor [6 min], Birchwood Place [6 min], Magnolia Gardens [9 min], Parkside Shopping Center [9 min]
Birchwood Place (residential) → Westside Fire Department [8 min], Metro Police HQ [6 min], Southbound Overpass [4 min], St. Mary's Medical Center [13 min]
Magnolia Gardens (residential) → Parkside Shopping Center [2 min], Hilltop Manor [7 min], St. Mary's Medical Center [8 min], Metro Police HQ [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Westside Fire Department [9 min], Metro Police HQ [6 min], Magnolia Gardens [7 min], Parkside Shopping Center [6 min], Oak Avenue Shops [6 min], Southbound Overpass [7 min]
Oak Avenue Shops (commercial) → Westside Fire Department [16 min], St. Mary's Medical Center [6 min], Hilltop Manor [6 min], Parkside Shopping Center [9 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Magnolia Gardens [2 min], Hilltop Manor [6 min], Metro Police HQ [9 min], Oak Avenue Shops [9 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Westside Fire Department [10 min], Metro Police HQ [5 min], Birchwood Place [4 min], Hilltop Manor [7 min], Parkside Shopping Center [11 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0002
Step 6: CALL-0006 → Duplicate of EVT-0003
Step 7: CALL-0007 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Hi, I think I see some smoke coming from behind Birchwood Place. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Birchwood Place                | sev 3 | fire_6 ETA 7 min | opened step 1
EVT-0002 | fire       | Hilltop Manor                  | sev 3 | fire_7 ETA 9 min | opened step 2
EVT-0003 | medical    | Magnolia Gardens               | sev 5 | ambulance_3 ETA 5 min | opened step 3
EVT-0004 | accident   | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 5 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Magnolia Gardens               | ON_SCENE → EVT-0003
ambulance_4     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0004
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Birchwood Place                | ON_SCENE → EVT-0001
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Parkside Shopping Center [4 min], Metro Police HQ [7 min], Birchwood Place [13 min], Magnolia Gardens [8 min], Oak Avenue Shops [6 min]
Westside Fire Department (fire_station) → Birchwood Place [8 min], Metro Police HQ [9 min], Southbound Overpass [10 min], Hilltop Manor [9 min], Oak Avenue Shops [16 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [7 min], Westside Fire Department [9 min], Southbound Overpass [5 min], Hilltop Manor [6 min], Birchwood Place [6 min], Magnolia Gardens [9 min], Parkside Shopping Center [9 min]
Birchwood Place (residential) → Westside Fire Department [8 min], Metro Police HQ [6 min], Southbound Overpass [4 min], St. Mary's Medical Center [13 min]
Magnolia Gardens (residential) → Parkside Shopping Center [2 min], Hilltop Manor [7 min], St. Mary's Medical Center [8 min], Metro Police HQ [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Westside Fire Department [9 min], Metro Police HQ [6 min], Magnolia Gardens [7 min], Parkside Shopping Center [6 min], Oak Avenue Shops [6 min], Southbound Overpass [7 min]
Oak Avenue Shops (commercial) → Westside Fire Department [16 min], St. Mary's Medical Center [6 min], Hilltop Manor [6 min], Parkside Shopping Center [9 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Magnolia Gardens [2 min], Hilltop Manor [6 min], Metro Police HQ [9 min], Oak Avenue Shops [9 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Westside Fire Department [10 min], Metro Police HQ [5 min], Birchwood Place [4 min], Hilltop Manor [7 min], Parkside Shopping Center [11 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → Duplicate of EVT-0003
Step 7: CALL-0007 → Duplicate of EVT-0003
Step 8: CALL-0008 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Multi-car pileup on Pine Street near Oak Avenue Shops! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Hilltop Manor                  | sev 3 | fire_7 ETA 9 min | opened step 2
EVT-0004 | accident   | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 5 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Magnolia Gardens               | RETURNING → EVT-0003
ambulance_4     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0004
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Birchwood Place                | RETURNING → EVT-0001
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Parkside Shopping Center [4 min], Metro Police HQ [7 min], Birchwood Place [13 min], Magnolia Gardens [8 min], Oak Avenue Shops [6 min]
Westside Fire Department (fire_station) → Birchwood Place [8 min], Metro Police HQ [9 min], Southbound Overpass [10 min], Hilltop Manor [9 min], Oak Avenue Shops [16 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [7 min], Westside Fire Department [9 min], Southbound Overpass [5 min], Hilltop Manor [6 min], Birchwood Place [6 min], Magnolia Gardens [9 min], Parkside Shopping Center [9 min]
Birchwood Place (residential) → Westside Fire Department [8 min], Metro Police HQ [6 min], Southbound Overpass [4 min], St. Mary's Medical Center [13 min]
Magnolia Gardens (residential) → Parkside Shopping Center [2 min], Hilltop Manor [7 min], St. Mary's Medical Center [8 min], Metro Police HQ [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Westside Fire Department [9 min], Metro Police HQ [6 min], Magnolia Gardens [7 min], Parkside Shopping Center [6 min], Oak Avenue Shops [6 min], Southbound Overpass [7 min]
Oak Avenue Shops (commercial) → Westside Fire Department [16 min], St. Mary's Medical Center [6 min], Hilltop Manor [6 min], Parkside Shopping Center [9 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Magnolia Gardens [2 min], Hilltop Manor [6 min], Metro Police HQ [9 min], Oak Avenue Shops [9 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Westside Fire Department [10 min], Metro Police HQ [5 min], Birchwood Place [4 min], Hilltop Manor [7 min], Parkside Shopping Center [11 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0003
Step 8: CALL-0008 → Duplicate of EVT-0003
Step 9: CALL-0009 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Yeah there's a small fire in a dumpster near Hilltop Manor on Sunset Road. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Hilltop Manor                  | sev 3 | fire_7 ETA 9 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Magnolia Gardens               | RETURNING → EVT-0003
ambulance_4     | ambulance  | Oak Avenue Shops               | RETURNING → EVT-0004
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Birchwood Place                | RETURNING → EVT-0001
fire_7          | fire       | Hilltop Manor                  | ON_SCENE → EVT-0002

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Parkside Shopping Center [4 min], Metro Police HQ [7 min], Birchwood Place [13 min], Magnolia Gardens [8 min], Oak Avenue Shops [6 min]
Westside Fire Department (fire_station) → Birchwood Place [8 min], Metro Police HQ [9 min], Southbound Overpass [10 min], Hilltop Manor [9 min], Oak Avenue Shops [16 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [7 min], Westside Fire Department [9 min], Southbound Overpass [5 min], Hilltop Manor [6 min], Birchwood Place [6 min], Magnolia Gardens [9 min], Parkside Shopping Center [9 min]
Birchwood Place (residential) → Westside Fire Department [8 min], Metro Police HQ [6 min], Southbound Overpass [4 min], St. Mary's Medical Center [13 min]
Magnolia Gardens (residential) → Parkside Shopping Center [2 min], Hilltop Manor [7 min], St. Mary's Medical Center [8 min], Metro Police HQ [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Westside Fire Department [9 min], Metro Police HQ [6 min], Magnolia Gardens [7 min], Parkside Shopping Center [6 min], Oak Avenue Shops [6 min], Southbound Overpass [7 min]
Oak Avenue Shops (commercial) → Westside Fire Department [16 min], St. Mary's Medical Center [6 min], Hilltop Manor [6 min], Parkside Shopping Center [9 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Magnolia Gardens [2 min], Hilltop Manor [6 min], Metro Police HQ [9 min], Oak Avenue Shops [9 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Westside Fire Department [10 min], Metro Police HQ [5 min], Birchwood Place [4 min], Hilltop Manor [7 min], Parkside Shopping Center [11 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → Duplicate of EVT-0003
Step 9: CALL-0009 → Duplicate of EVT-0001
Step 10: CALL-0010 → Duplicate of EVT-0004

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Building's on fire on Sunset Road near Hilltop Manor! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Hilltop Manor                  | sev 3 | fire_7 ETA 9 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | Oak Avenue Shops               | RETURNING → EVT-0004
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Hilltop Manor                  | ON_SCENE → EVT-0002

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Parkside Shopping Center [4 min], Metro Police HQ [7 min], Birchwood Place [13 min], Magnolia Gardens [8 min], Oak Avenue Shops [6 min]
Westside Fire Department (fire_station) → Birchwood Place [8 min], Metro Police HQ [9 min], Southbound Overpass [10 min], Hilltop Manor [9 min], Oak Avenue Shops [16 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [7 min], Westside Fire Department [9 min], Southbound Overpass [5 min], Hilltop Manor [6 min], Birchwood Place [6 min], Magnolia Gardens [9 min], Parkside Shopping Center [9 min]
Birchwood Place (residential) → Westside Fire Department [8 min], Metro Police HQ [6 min], Southbound Overpass [4 min], St. Mary's Medical Center [13 min]
Magnolia Gardens (residential) → Parkside Shopping Center [2 min], Hilltop Manor [7 min], St. Mary's Medical Center [8 min], Metro Police HQ [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Westside Fire Department [9 min], Metro Police HQ [6 min], Magnolia Gardens [7 min], Parkside Shopping Center [6 min], Oak Avenue Shops [6 min], Southbound Overpass [7 min]
Oak Avenue Shops (commercial) → Westside Fire Department [16 min], St. Mary's Medical Center [6 min], Hilltop Manor [6 min], Parkside Shopping Center [9 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Magnolia Gardens [2 min], Hilltop Manor [6 min], Metro Police HQ [9 min], Oak Avenue Shops [9 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Westside Fire Department [10 min], Metro Police HQ [5 min], Birchwood Place [4 min], Hilltop Manor [7 min], Parkside Shopping Center [11 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → Duplicate of EVT-0001
Step 10: CALL-0010 → Duplicate of EVT-0004
Step 11: CALL-0011 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Car accident at Sunset Road and First Boulevard. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Hilltop Manor                  | RETURNING → EVT-0002

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Parkside Shopping Center [4 min], Metro Police HQ [7 min], Birchwood Place [13 min], Magnolia Gardens [8 min], Oak Avenue Shops [6 min]
Westside Fire Department (fire_station) → Birchwood Place [8 min], Metro Police HQ [9 min], Southbound Overpass [10 min], Hilltop Manor [9 min], Oak Avenue Shops [16 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [7 min], Westside Fire Department [9 min], Southbound Overpass [5 min], Hilltop Manor [6 min], Birchwood Place [6 min], Magnolia Gardens [9 min], Parkside Shopping Center [9 min]
Birchwood Place (residential) → Westside Fire Department [8 min], Metro Police HQ [6 min], Southbound Overpass [4 min], St. Mary's Medical Center [13 min]
Magnolia Gardens (residential) → Parkside Shopping Center [2 min], Hilltop Manor [7 min], St. Mary's Medical Center [8 min], Metro Police HQ [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Westside Fire Department [9 min], Metro Police HQ [6 min], Magnolia Gardens [7 min], Parkside Shopping Center [6 min], Oak Avenue Shops [6 min], Southbound Overpass [7 min]
Oak Avenue Shops (commercial) → Westside Fire Department [16 min], St. Mary's Medical Center [6 min], Hilltop Manor [6 min], Parkside Shopping Center [9 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Magnolia Gardens [2 min], Hilltop Manor [6 min], Metro Police HQ [9 min], Oak Avenue Shops [9 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Westside Fire Department [10 min], Metro Police HQ [5 min], Birchwood Place [4 min], Hilltop Manor [7 min], Parkside Shopping Center [11 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → Duplicate of EVT-0004
Step 11: CALL-0011 → Duplicate of EVT-0002
Step 12: CALL-0012 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Pedestrian hit by a truck at River Boulevard near Hilltop Manor. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0005 | accident   | Hilltop Manor                  | sev 3 | ambulance_3 ETA 3 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Hilltop Manor                  | RETURNING → EVT-0002

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Parkside Shopping Center [4 min], Metro Police HQ [7 min], Birchwood Place [13 min], Magnolia Gardens [8 min], Oak Avenue Shops [6 min]
Westside Fire Department (fire_station) → Birchwood Place [8 min], Metro Police HQ [9 min], Southbound Overpass [10 min], Hilltop Manor [9 min], Oak Avenue Shops [16 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [7 min], Westside Fire Department [9 min], Southbound Overpass [5 min], Hilltop Manor [6 min], Birchwood Place [6 min], Magnolia Gardens [9 min], Parkside Shopping Center [9 min]
Birchwood Place (residential) → Westside Fire Department [8 min], Metro Police HQ [6 min], Southbound Overpass [4 min], St. Mary's Medical Center [13 min]
Magnolia Gardens (residential) → Parkside Shopping Center [2 min], Hilltop Manor [7 min], St. Mary's Medical Center [8 min], Metro Police HQ [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Westside Fire Department [9 min], Metro Police HQ [6 min], Magnolia Gardens [7 min], Parkside Shopping Center [6 min], Oak Avenue Shops [6 min], Southbound Overpass [7 min]
Oak Avenue Shops (commercial) → Westside Fire Department [16 min], St. Mary's Medical Center [6 min], Hilltop Manor [6 min], Parkside Shopping Center [9 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Magnolia Gardens [2 min], Hilltop Manor [6 min], Metro Police HQ [9 min], Oak Avenue Shops [9 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Westside Fire Department [10 min], Metro Police HQ [5 min], Birchwood Place [4 min], Hilltop Manor [7 min], Parkside Shopping Center [11 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0002
Step 12: CALL-0012 → Duplicate of EVT-0002
Step 13: CALL-0013 → ambulance ambulance_3

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}