[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Building's on fire on Park Drive near Maple Heights! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Pinecrest Homes                | sev 3 | ambulance_2 ETA 16 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Metro Police HQ [4 min], Spring Meadow Estates [2 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Pinecrest Homes [7 min], Metro Police HQ [6 min], Highway 9 Interchange [9 min], Maple Heights [9 min], Central Crossroads [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [6 min], Highway 9 Interchange [1 min], Maple Heights [3 min], Spring Meadow Estates [5 min], Oak Avenue Shops [7 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Central Fire Station [9 min], Metro Police HQ [3 min], Highway 9 Interchange [2 min], Central Crossroads [13 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Oak Avenue Shops [9 min], Central Crossroads [12 min]
Spring Meadow Estates (residential) → Metro Police HQ [5 min], St. Mary's Medical Center [2 min], Central Crossroads [8 min]
Oak Avenue Shops (commercial) → Central Fire Station [1 min], Pinecrest Homes [9 min], Highway 9 Interchange [7 min], Metro Police HQ [7 min]
Central Crossroads (road_junction) → Maple Heights [13 min], Pinecrest Homes [12 min], Spring Meadow Estates [8 min], Central Fire Station [9 min]
Highway 9 Interchange (road_junction) → Central Fire Station [9 min], Metro Police HQ [1 min], Maple Heights [2 min], Oak Avenue Shops [7 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Someone fainted at Pinecrest Homes. They're breathing okay now but look really pale. We're on Maple Lane.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Pinecrest Homes                | sev 3 | ambulance_2 ETA 16 min | opened step 1
EVT-0002 | fire       | Maple Heights                  | sev 1 | fire_4 ETA 8 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Metro Police HQ [4 min], Spring Meadow Estates [2 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Pinecrest Homes [7 min], Metro Police HQ [6 min], Highway 9 Interchange [9 min], Maple Heights [9 min], Central Crossroads [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [6 min], Highway 9 Interchange [1 min], Maple Heights [3 min], Spring Meadow Estates [5 min], Oak Avenue Shops [7 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Central Fire Station [9 min], Metro Police HQ [3 min], Highway 9 Interchange [2 min], Central Crossroads [13 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Oak Avenue Shops [9 min], Central Crossroads [12 min]
Spring Meadow Estates (residential) → Metro Police HQ [5 min], St. Mary's Medical Center [2 min], Central Crossroads [8 min]
Oak Avenue Shops (commercial) → Central Fire Station [1 min], Pinecrest Homes [9 min], Highway 9 Interchange [7 min], Metro Police HQ [7 min]
Central Crossroads (road_junction) → Maple Heights [13 min], Pinecrest Homes [12 min], Spring Meadow Estates [8 min], Central Fire Station [9 min]
Highway 9 Interchange (road_junction) → Central Fire Station [9 min], Metro Police HQ [1 min], Maple Heights [2 min], Oak Avenue Shops [7 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → fire fire_4

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
There's a fire at 499 Park Drive! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Pinecrest Homes                | sev 3 | ambulance_2 ETA 16 min | opened step 1
EVT-0002 | fire       | Maple Heights                  | sev 1 | fire_4 ETA 8 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Metro Police HQ [4 min], Spring Meadow Estates [2 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Pinecrest Homes [7 min], Metro Police HQ [6 min], Highway 9 Interchange [9 min], Maple Heights [9 min], Central Crossroads [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [6 min], Highway 9 Interchange [1 min], Maple Heights [3 min], Spring Meadow Estates [5 min], Oak Avenue Shops [7 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Central Fire Station [9 min], Metro Police HQ [3 min], Highway 9 Interchange [2 min], Central Crossroads [13 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Oak Avenue Shops [9 min], Central Crossroads [12 min]
Spring Meadow Estates (residential) → Metro Police HQ [5 min], St. Mary's Medical Center [2 min], Central Crossroads [8 min]
Oak Avenue Shops (commercial) → Central Fire Station [1 min], Pinecrest Homes [9 min], Highway 9 Interchange [7 min], Metro Police HQ [7 min]
Central Crossroads (road_junction) → Maple Heights [13 min], Pinecrest Homes [12 min], Spring Meadow Estates [8 min], Central Fire Station [9 min]
Highway 9 Interchange (road_junction) → Central Fire Station [9 min], Metro Police HQ [1 min], Maple Heights [2 min], Oak Avenue Shops [7 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → fire fire_4
Step 4: CALL-0004 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's a fire at 166 Park Drive! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Pinecrest Homes                | sev 3 | ambulance_2 ETA 16 min | opened step 1
EVT-0002 | fire       | Maple Heights                  | sev 1 | fire_4 ETA 8 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Metro Police HQ [4 min], Spring Meadow Estates [2 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Pinecrest Homes [7 min], Metro Police HQ [6 min], Highway 9 Interchange [9 min], Maple Heights [9 min], Central Crossroads [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [6 min], Highway 9 Interchange [1 min], Maple Heights [3 min], Spring Meadow Estates [5 min], Oak Avenue Shops [7 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Central Fire Station [9 min], Metro Police HQ [3 min], Highway 9 Interchange [2 min], Central Crossroads [13 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Oak Avenue Shops [9 min], Central Crossroads [12 min]
Spring Meadow Estates (residential) → Metro Police HQ [5 min], St. Mary's Medical Center [2 min], Central Crossroads [8 min]
Oak Avenue Shops (commercial) → Central Fire Station [1 min], Pinecrest Homes [9 min], Highway 9 Interchange [7 min], Metro Police HQ [7 min]
Central Crossroads (road_junction) → Maple Heights [13 min], Pinecrest Homes [12 min], Spring Meadow Estates [8 min], Central Fire Station [9 min]
Highway 9 Interchange (road_junction) → Central Fire Station [9 min], Metro Police HQ [1 min], Maple Heights [2 min], Oak Avenue Shops [7 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → fire fire_4
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Hello, my neighbor fell and hurt her ankle at 662 Maple Lane. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Pinecrest Homes                | sev 3 | ambulance_2 ETA 16 min | opened step 1
EVT-0002 | fire       | Maple Heights                  | sev 1 | fire_4 ETA 8 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Metro Police HQ [4 min], Spring Meadow Estates [2 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Pinecrest Homes [7 min], Metro Police HQ [6 min], Highway 9 Interchange [9 min], Maple Heights [9 min], Central Crossroads [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [6 min], Highway 9 Interchange [1 min], Maple Heights [3 min], Spring Meadow Estates [5 min], Oak Avenue Shops [7 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Central Fire Station [9 min], Metro Police HQ [3 min], Highway 9 Interchange [2 min], Central Crossroads [13 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Oak Avenue Shops [9 min], Central Crossroads [12 min]
Spring Meadow Estates (residential) → Metro Police HQ [5 min], St. Mary's Medical Center [2 min], Central Crossroads [8 min]
Oak Avenue Shops (commercial) → Central Fire Station [1 min], Pinecrest Homes [9 min], Highway 9 Interchange [7 min], Metro Police HQ [7 min]
Central Crossroads (road_junction) → Maple Heights [13 min], Pinecrest Homes [12 min], Spring Meadow Estates [8 min], Central Fire Station [9 min]
Highway 9 Interchange (road_junction) → Central Fire Station [9 min], Metro Police HQ [1 min], Maple Heights [2 min], Oak Avenue Shops [7 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → Duplicate of EVT-0002
Step 6: CALL-0006 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Someone's not breathing at Maple Heights! A bystander is doing CPR. Please send an ambulance to Park Drive immediately!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Pinecrest Homes                | sev 3 | ambulance_2 ETA 16 min | opened step 1
EVT-0002 | fire       | Maple Heights                  | sev 1 | fire_4 ETA 8 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Metro Police HQ [4 min], Spring Meadow Estates [2 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Pinecrest Homes [7 min], Metro Police HQ [6 min], Highway 9 Interchange [9 min], Maple Heights [9 min], Central Crossroads [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [6 min], Highway 9 Interchange [1 min], Maple Heights [3 min], Spring Meadow Estates [5 min], Oak Avenue Shops [7 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Central Fire Station [9 min], Metro Police HQ [3 min], Highway 9 Interchange [2 min], Central Crossroads [13 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Oak Avenue Shops [9 min], Central Crossroads [12 min]
Spring Meadow Estates (residential) → Metro Police HQ [5 min], St. Mary's Medical Center [2 min], Central Crossroads [8 min]
Oak Avenue Shops (commercial) → Central Fire Station [1 min], Pinecrest Homes [9 min], Highway 9 Interchange [7 min], Metro Police HQ [7 min]
Central Crossroads (road_junction) → Maple Heights [13 min], Pinecrest Homes [12 min], Spring Meadow Estates [8 min], Central Fire Station [9 min]
Highway 9 Interchange (road_junction) → Central Fire Station [9 min], Metro Police HQ [1 min], Maple Heights [2 min], Oak Avenue Shops [7 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0002
Step 6: CALL-0006 → Duplicate of EVT-0002
Step 7: CALL-0007 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 293 Park Drive, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Pinecrest Homes                | sev 3 | ambulance_2 ETA 16 min | opened step 1
EVT-0002 | fire       | Maple Heights                  | sev 1 | fire_4 ETA 8 min | opened step 3
EVT-0003 | medical    | Maple Heights                  | sev 1 | ambulance_3 ETA 1 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | Maple Heights                  | ON_SCENE → EVT-0003
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Metro Police HQ [4 min], Spring Meadow Estates [2 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Pinecrest Homes [7 min], Metro Police HQ [6 min], Highway 9 Interchange [9 min], Maple Heights [9 min], Central Crossroads [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [6 min], Highway 9 Interchange [1 min], Maple Heights [3 min], Spring Meadow Estates [5 min], Oak Avenue Shops [7 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Central Fire Station [9 min], Metro Police HQ [3 min], Highway 9 Interchange [2 min], Central Crossroads [13 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Oak Avenue Shops [9 min], Central Crossroads [12 min]
Spring Meadow Estates (residential) → Metro Police HQ [5 min], St. Mary's Medical Center [2 min], Central Crossroads [8 min]
Oak Avenue Shops (commercial) → Central Fire Station [1 min], Pinecrest Homes [9 min], Highway 9 Interchange [7 min], Metro Police HQ [7 min]
Central Crossroads (road_junction) → Maple Heights [13 min], Pinecrest Homes [12 min], Spring Meadow Estates [8 min], Central Fire Station [9 min]
Highway 9 Interchange (road_junction) → Central Fire Station [9 min], Metro Police HQ [1 min], Maple Heights [2 min], Oak Avenue Shops [7 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → Duplicate of EVT-0002
Step 7: CALL-0007 → Duplicate of EVT-0001
Step 8: CALL-0008 → ambulance ambulance_3

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 224 Park Drive, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Pinecrest Homes                | sev 3 | ambulance_2 ETA 16 min | opened step 1
EVT-0002 | fire       | Maple Heights                  | sev 1 | fire_4 ETA 8 min | opened step 3
EVT-0003 | medical    | Maple Heights                  | sev 1 | ambulance_3 ETA 1 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | Maple Heights                  | ON_SCENE → EVT-0003
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Metro Police HQ [4 min], Spring Meadow Estates [2 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Pinecrest Homes [7 min], Metro Police HQ [6 min], Highway 9 Interchange [9 min], Maple Heights [9 min], Central Crossroads [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [6 min], Highway 9 Interchange [1 min], Maple Heights [3 min], Spring Meadow Estates [5 min], Oak Avenue Shops [7 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Central Fire Station [9 min], Metro Police HQ [3 min], Highway 9 Interchange [2 min], Central Crossroads [13 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Oak Avenue Shops [9 min], Central Crossroads [12 min]
Spring Meadow Estates (residential) → Metro Police HQ [5 min], St. Mary's Medical Center [2 min], Central Crossroads [8 min]
Oak Avenue Shops (commercial) → Central Fire Station [1 min], Pinecrest Homes [9 min], Highway 9 Interchange [7 min], Metro Police HQ [7 min]
Central Crossroads (road_junction) → Maple Heights [13 min], Pinecrest Homes [12 min], Spring Meadow Estates [8 min], Central Fire Station [9 min]
Highway 9 Interchange (road_junction) → Central Fire Station [9 min], Metro Police HQ [1 min], Maple Heights [2 min], Oak Avenue Shops [7 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0001
Step 8: CALL-0008 → ambulance ambulance_3
Step 9: CALL-0009 → Duplicate of EVT-0003

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Oh god, the whole kitchen is on fire at 806 Park Drive! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Pinecrest Homes                | sev 3 | ambulance_2 ETA 16 min | opened step 1
EVT-0002 | fire       | Maple Heights                  | sev 1 | fire_4 ETA 8 min | opened step 3
EVT-0004 | medical    | Maple Heights                  | sev 3 | HELD → ambulance_3 | opened step 10

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | Maple Heights                  | RETURNING → EVT-0003
fire_4          | fire       | Maple Heights                  | ON_SCENE → EVT-0002
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Metro Police HQ [4 min], Spring Meadow Estates [2 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Pinecrest Homes [7 min], Metro Police HQ [6 min], Highway 9 Interchange [9 min], Maple Heights [9 min], Central Crossroads [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [6 min], Highway 9 Interchange [1 min], Maple Heights [3 min], Spring Meadow Estates [5 min], Oak Avenue Shops [7 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Central Fire Station [9 min], Metro Police HQ [3 min], Highway 9 Interchange [2 min], Central Crossroads [13 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Oak Avenue Shops [9 min], Central Crossroads [12 min]
Spring Meadow Estates (residential) → Metro Police HQ [5 min], St. Mary's Medical Center [2 min], Central Crossroads [8 min]
Oak Avenue Shops (commercial) → Central Fire Station [1 min], Pinecrest Homes [9 min], Highway 9 Interchange [7 min], Metro Police HQ [7 min]
Central Crossroads (road_junction) → Maple Heights [13 min], Pinecrest Homes [12 min], Spring Meadow Estates [8 min], Central Fire Station [9 min]
Highway 9 Interchange (road_junction) → Central Fire Station [9 min], Metro Police HQ [1 min], Maple Heights [2 min], Oak Avenue Shops [7 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → ambulance ambulance_3
Step 9: CALL-0009 → Duplicate of EVT-0003
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Multi-car pileup on Oak Boulevard near Spring Meadow Estates! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Pinecrest Homes                | sev 3 | ambulance_2 ETA 16 min | opened step 1
EVT-0002 | fire       | Maple Heights                  | sev 1 | fire_4 ETA 8 min | opened step 3
EVT-0004 | medical    | Maple Heights                  | sev 3 | HELD → ambulance_3 | opened step 10

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | Maple Heights                  | RETURNING → EVT-0003
fire_4          | fire       | Maple Heights                  | ON_SCENE → EVT-0002
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Metro Police HQ [4 min], Spring Meadow Estates [2 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Pinecrest Homes [7 min], Metro Police HQ [6 min], Highway 9 Interchange [9 min], Maple Heights [9 min], Central Crossroads [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [6 min], Highway 9 Interchange [1 min], Maple Heights [3 min], Spring Meadow Estates [5 min], Oak Avenue Shops [7 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Central Fire Station [9 min], Metro Police HQ [3 min], Highway 9 Interchange [2 min], Central Crossroads [13 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Oak Avenue Shops [9 min], Central Crossroads [12 min]
Spring Meadow Estates (residential) → Metro Police HQ [5 min], St. Mary's Medical Center [2 min], Central Crossroads [8 min]
Oak Avenue Shops (commercial) → Central Fire Station [1 min], Pinecrest Homes [9 min], Highway 9 Interchange [7 min], Metro Police HQ [7 min]
Central Crossroads (road_junction) → Maple Heights [13 min], Pinecrest Homes [12 min], Spring Meadow Estates [8 min], Central Fire Station [9 min]
Highway 9 Interchange (road_junction) → Central Fire Station [9 min], Metro Police HQ [1 min], Maple Heights [2 min], Oak Avenue Shops [7 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → Duplicate of EVT-0003
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_3)
Step 11: CALL-0011 → Duplicate of EVT-0002

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Pedestrian hit by a truck at Lake Avenue near Spring Meadow Estates. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Pinecrest Homes                | sev 3 | ambulance_2 ETA 16 min | opened step 1
EVT-0004 | medical    | Maple Heights                  | sev 3 | ambulance_3 ETA 1 min | opened step 10
EVT-0005 | accident   | Spring Meadow Estates          | sev 3 | HELD → ambulance_3 | opened step 12

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_4          | fire       | Maple Heights                  | RETURNING → EVT-0002
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Metro Police HQ [4 min], Spring Meadow Estates [2 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Pinecrest Homes [7 min], Metro Police HQ [6 min], Highway 9 Interchange [9 min], Maple Heights [9 min], Central Crossroads [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [6 min], Highway 9 Interchange [1 min], Maple Heights [3 min], Spring Meadow Estates [5 min], Oak Avenue Shops [7 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Central Fire Station [9 min], Metro Police HQ [3 min], Highway 9 Interchange [2 min], Central Crossroads [13 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Oak Avenue Shops [9 min], Central Crossroads [12 min]
Spring Meadow Estates (residential) → Metro Police HQ [5 min], St. Mary's Medical Center [2 min], Central Crossroads [8 min]
Oak Avenue Shops (commercial) → Central Fire Station [1 min], Pinecrest Homes [9 min], Highway 9 Interchange [7 min], Metro Police HQ [7 min]
Central Crossroads (road_junction) → Maple Heights [13 min], Pinecrest Homes [12 min], Spring Meadow Estates [8 min], Central Fire Station [9 min]
Highway 9 Interchange (road_junction) → Central Fire Station [9 min], Metro Police HQ [1 min], Maple Heights [2 min], Oak Avenue Shops [7 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_3)
Step 11: CALL-0011 → Duplicate of EVT-0002
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 916 Maple Lane, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Pinecrest Homes                | sev 3 | ambulance_2 ETA 16 min | opened step 1
EVT-0004 | medical    | Maple Heights                  | sev 3 | ambulance_3 ETA 1 min | opened step 10
EVT-0005 | accident   | Spring Meadow Estates          | sev 3 | HELD → ambulance_3 | opened step 12

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | Maple Heights                  | ON_SCENE → EVT-0004
fire_4          | fire       | Maple Heights                  | RETURNING → EVT-0002
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Metro Police HQ [4 min], Spring Meadow Estates [2 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Pinecrest Homes [7 min], Metro Police HQ [6 min], Highway 9 Interchange [9 min], Maple Heights [9 min], Central Crossroads [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [6 min], Highway 9 Interchange [1 min], Maple Heights [3 min], Spring Meadow Estates [5 min], Oak Avenue Shops [7 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Central Fire Station [9 min], Metro Police HQ [3 min], Highway 9 Interchange [2 min], Central Crossroads [13 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Oak Avenue Shops [9 min], Central Crossroads [12 min]
Spring Meadow Estates (residential) → Metro Police HQ [5 min], St. Mary's Medical Center [2 min], Central Crossroads [8 min]
Oak Avenue Shops (commercial) → Central Fire Station [1 min], Pinecrest Homes [9 min], Highway 9 Interchange [7 min], Metro Police HQ [7 min]
Central Crossroads (road_junction) → Maple Heights [13 min], Pinecrest Homes [12 min], Spring Meadow Estates [8 min], Central Fire Station [9 min]
Highway 9 Interchange (road_junction) → Central Fire Station [9 min], Metro Police HQ [1 min], Maple Heights [2 min], Oak Avenue Shops [7 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0002
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)
Step 13: CALL-0013 → Duplicate of EVT-0005

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Pedestrian hit by a truck at First Drive near Spring Meadow Estates. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Pinecrest Homes                | sev 3 | ambulance_2 ETA 16 min | opened step 1
EVT-0004 | medical    | Maple Heights                  | sev 3 | ambulance_3 ETA 1 min | opened step 10
EVT-0005 | accident   | Spring Meadow Estates          | sev 3 | HELD → ambulance_3 | opened step 12

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | Maple Heights                  | ON_SCENE → EVT-0004
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Metro Police HQ [4 min], Spring Meadow Estates [2 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Pinecrest Homes [7 min], Metro Police HQ [6 min], Highway 9 Interchange [9 min], Maple Heights [9 min], Central Crossroads [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [6 min], Highway 9 Interchange [1 min], Maple Heights [3 min], Spring Meadow Estates [5 min], Oak Avenue Shops [7 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Central Fire Station [9 min], Metro Police HQ [3 min], Highway 9 Interchange [2 min], Central Crossroads [13 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Oak Avenue Shops [9 min], Central Crossroads [12 min]
Spring Meadow Estates (residential) → Metro Police HQ [5 min], St. Mary's Medical Center [2 min], Central Crossroads [8 min]
Oak Avenue Shops (commercial) → Central Fire Station [1 min], Pinecrest Homes [9 min], Highway 9 Interchange [7 min], Metro Police HQ [7 min]
Central Crossroads (road_junction) → Maple Heights [13 min], Pinecrest Homes [12 min], Spring Meadow Estates [8 min], Central Fire Station [9 min]
Highway 9 Interchange (road_junction) → Central Fire Station [9 min], Metro Police HQ [1 min], Maple Heights [2 min], Oak Avenue Shops [7 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)
Step 13: CALL-0013 → Duplicate of EVT-0005
Step 14: CALL-0014 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Multi-car pileup on Pine Avenue near Downtown Mall! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [3 min], Downtown Mall [3 min], Sunset Villas [3 min], Lakeview Residences [5 min], Westway Intersection [8 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Birchwood Place [2 min], Hilltop Manor [4 min], Downtown Precinct [4 min], Willow Creek Homes [5 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Lakeview Residences [4 min], Birchwood Place [6 min], Hilltop Manor [8 min], Central Plaza [7 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Eastgate Roundabout [3 min], Downtown Mall [3 min], Hilltop Manor [14 min], Westway Intersection [7 min]
Lakeview Residences (residential) → St. Mary's Medical Center [5 min], Downtown Precinct [4 min], Downtown Mall [4 min], Westway Intersection [4 min], Willow Creek Homes [7 min], Central Plaza [9 min], Eastgate Roundabout [6 min]
Hilltop Manor (residential) → Central Fire Station [4 min], Sunset Villas [14 min], Central Plaza [7 min], Downtown Precinct [8 min]
Birchwood Place (residential) → Central Fire Station [2 min], Downtown Precinct [6 min], Willow Creek Homes [4 min], Eastgate Roundabout [12 min]
Willow Creek Homes (residential) → Birchwood Place [4 min], Westway Intersection [4 min], Lakeview Residences [7 min], Central Fire Station [5 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Lakeview Residences [4 min], Eastgate Roundabout [2 min], Westway Intersection [6 min]
Central Plaza (commercial) → Hilltop Manor [7 min], Downtown Precinct [7 min], St. Mary's Medical Center [9 min], Lakeview Residences [9 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Willow Creek Homes [4 min], Downtown Mall [6 min], Sunset Villas [7 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Birchwood Place [12 min], Downtown Mall [2 min], Lakeview Residences [6 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
A cyclist got hit by a car near Downtown Mall. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Downtown Mall                  | sev 2 | ambulance_3 ETA 2 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [3 min], Downtown Mall [3 min], Sunset Villas [3 min], Lakeview Residences [5 min], Westway Intersection [8 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Birchwood Place [2 min], Hilltop Manor [4 min], Downtown Precinct [4 min], Willow Creek Homes [5 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Lakeview Residences [4 min], Birchwood Place [6 min], Hilltop Manor [8 min], Central Plaza [7 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Eastgate Roundabout [3 min], Downtown Mall [3 min], Hilltop Manor [14 min], Westway Intersection [7 min]
Lakeview Residences (residential) → St. Mary's Medical Center [5 min], Downtown Precinct [4 min], Downtown Mall [4 min], Westway Intersection [4 min], Willow Creek Homes [7 min], Central Plaza [9 min], Eastgate Roundabout [6 min]
Hilltop Manor (residential) → Central Fire Station [4 min], Sunset Villas [14 min], Central Plaza [7 min], Downtown Precinct [8 min]
Birchwood Place (residential) → Central Fire Station [2 min], Downtown Precinct [6 min], Willow Creek Homes [4 min], Eastgate Roundabout [12 min]
Willow Creek Homes (residential) → Birchwood Place [4 min], Westway Intersection [4 min], Lakeview Residences [7 min], Central Fire Station [5 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Lakeview Residences [4 min], Eastgate Roundabout [2 min], Westway Intersection [6 min]
Central Plaza (commercial) → Hilltop Manor [7 min], Downtown Precinct [7 min], St. Mary's Medical Center [9 min], Lakeview Residences [9 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Willow Creek Homes [4 min], Downtown Mall [6 min], Sunset Villas [7 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Birchwood Place [12 min], Downtown Mall [2 min], Lakeview Residences [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Oh god, the whole kitchen is on fire at 359 Pine Avenue! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Downtown Mall                  | sev 2 | ambulance_3 ETA 2 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Downtown Mall                  | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [3 min], Downtown Mall [3 min], Sunset Villas [3 min], Lakeview Residences [5 min], Westway Intersection [8 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Birchwood Place [2 min], Hilltop Manor [4 min], Downtown Precinct [4 min], Willow Creek Homes [5 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Lakeview Residences [4 min], Birchwood Place [6 min], Hilltop Manor [8 min], Central Plaza [7 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Eastgate Roundabout [3 min], Downtown Mall [3 min], Hilltop Manor [14 min], Westway Intersection [7 min]
Lakeview Residences (residential) → St. Mary's Medical Center [5 min], Downtown Precinct [4 min], Downtown Mall [4 min], Westway Intersection [4 min], Willow Creek Homes [7 min], Central Plaza [9 min], Eastgate Roundabout [6 min]
Hilltop Manor (residential) → Central Fire Station [4 min], Sunset Villas [14 min], Central Plaza [7 min], Downtown Precinct [8 min]
Birchwood Place (residential) → Central Fire Station [2 min], Downtown Precinct [6 min], Willow Creek Homes [4 min], Eastgate Roundabout [12 min]
Willow Creek Homes (residential) → Birchwood Place [4 min], Westway Intersection [4 min], Lakeview Residences [7 min], Central Fire Station [5 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Lakeview Residences [4 min], Eastgate Roundabout [2 min], Westway Intersection [6 min]
Central Plaza (commercial) → Hilltop Manor [7 min], Downtown Precinct [7 min], St. Mary's Medical Center [9 min], Lakeview Residences [9 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Willow Creek Homes [4 min], Downtown Mall [6 min], Sunset Villas [7 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Birchwood Place [12 min], Downtown Mall [2 min], Lakeview Residences [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
I think I heard gunshots near 319 Oak Boulevard! People are running. I'm hiding inside Lakeview Residences, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Downtown Mall                  | sev 2 | ambulance_3 ETA 2 min | opened step 1
EVT-0002 | fire       | Willow Creek Homes             | sev 1 | fire_6 ETA 5 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Downtown Mall                  | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [3 min], Downtown Mall [3 min], Sunset Villas [3 min], Lakeview Residences [5 min], Westway Intersection [8 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Birchwood Place [2 min], Hilltop Manor [4 min], Downtown Precinct [4 min], Willow Creek Homes [5 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Lakeview Residences [4 min], Birchwood Place [6 min], Hilltop Manor [8 min], Central Plaza [7 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Eastgate Roundabout [3 min], Downtown Mall [3 min], Hilltop Manor [14 min], Westway Intersection [7 min]
Lakeview Residences (residential) → St. Mary's Medical Center [5 min], Downtown Precinct [4 min], Downtown Mall [4 min], Westway Intersection [4 min], Willow Creek Homes [7 min], Central Plaza [9 min], Eastgate Roundabout [6 min]
Hilltop Manor (residential) → Central Fire Station [4 min], Sunset Villas [14 min], Central Plaza [7 min], Downtown Precinct [8 min]
Birchwood Place (residential) → Central Fire Station [2 min], Downtown Precinct [6 min], Willow Creek Homes [4 min], Eastgate Roundabout [12 min]
Willow Creek Homes (residential) → Birchwood Place [4 min], Westway Intersection [4 min], Lakeview Residences [7 min], Central Fire Station [5 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Lakeview Residences [4 min], Eastgate Roundabout [2 min], Westway Intersection [6 min]
Central Plaza (commercial) → Hilltop Manor [7 min], Downtown Precinct [7 min], St. Mary's Medical Center [9 min], Lakeview Residences [9 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Willow Creek Homes [4 min], Downtown Mall [6 min], Sunset Villas [7 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Birchwood Place [12 min], Downtown Mall [2 min], Lakeview Residences [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
I'd like to report a shoplifter at Lakeview Residences on Oak Boulevard. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Willow Creek Homes             | sev 1 | fire_6 ETA 5 min | opened step 3
EVT-0003 | crime      | Lakeview Residences            | sev 2 | police_0 ETA 3 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Downtown Mall                  | RETURNING → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [3 min], Downtown Mall [3 min], Sunset Villas [3 min], Lakeview Residences [5 min], Westway Intersection [8 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Birchwood Place [2 min], Hilltop Manor [4 min], Downtown Precinct [4 min], Willow Creek Homes [5 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Lakeview Residences [4 min], Birchwood Place [6 min], Hilltop Manor [8 min], Central Plaza [7 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Eastgate Roundabout [3 min], Downtown Mall [3 min], Hilltop Manor [14 min], Westway Intersection [7 min]
Lakeview Residences (residential) → St. Mary's Medical Center [5 min], Downtown Precinct [4 min], Downtown Mall [4 min], Westway Intersection [4 min], Willow Creek Homes [7 min], Central Plaza [9 min], Eastgate Roundabout [6 min]
Hilltop Manor (residential) → Central Fire Station [4 min], Sunset Villas [14 min], Central Plaza [7 min], Downtown Precinct [8 min]
Birchwood Place (residential) → Central Fire Station [2 min], Downtown Precinct [6 min], Willow Creek Homes [4 min], Eastgate Roundabout [12 min]
Willow Creek Homes (residential) → Birchwood Place [4 min], Westway Intersection [4 min], Lakeview Residences [7 min], Central Fire Station [5 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Lakeview Residences [4 min], Eastgate Roundabout [2 min], Westway Intersection [6 min]
Central Plaza (commercial) → Hilltop Manor [7 min], Downtown Precinct [7 min], St. Mary's Medical Center [9 min], Lakeview Residences [9 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Willow Creek Homes [4 min], Downtown Mall [6 min], Sunset Villas [7 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Birchwood Place [12 min], Downtown Mall [2 min], Lakeview Residences [6 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → fire fire_6
Step 4: CALL-0004 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Someone fainted at Birchwood Place. They're breathing okay now but look really pale. We're on Spring Road.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Willow Creek Homes             | sev 1 | fire_6 ETA 5 min | opened step 3
EVT-0003 | crime      | Lakeview Residences            | sev 2 | police_0 ETA 3 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Downtown Mall                  | RETURNING → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [3 min], Downtown Mall [3 min], Sunset Villas [3 min], Lakeview Residences [5 min], Westway Intersection [8 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Birchwood Place [2 min], Hilltop Manor [4 min], Downtown Precinct [4 min], Willow Creek Homes [5 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Lakeview Residences [4 min], Birchwood Place [6 min], Hilltop Manor [8 min], Central Plaza [7 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Eastgate Roundabout [3 min], Downtown Mall [3 min], Hilltop Manor [14 min], Westway Intersection [7 min]
Lakeview Residences (residential) → St. Mary's Medical Center [5 min], Downtown Precinct [4 min], Downtown Mall [4 min], Westway Intersection [4 min], Willow Creek Homes [7 min], Central Plaza [9 min], Eastgate Roundabout [6 min]
Hilltop Manor (residential) → Central Fire Station [4 min], Sunset Villas [14 min], Central Plaza [7 min], Downtown Precinct [8 min]
Birchwood Place (residential) → Central Fire Station [2 min], Downtown Precinct [6 min], Willow Creek Homes [4 min], Eastgate Roundabout [12 min]
Willow Creek Homes (residential) → Birchwood Place [4 min], Westway Intersection [4 min], Lakeview Residences [7 min], Central Fire Station [5 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Lakeview Residences [4 min], Eastgate Roundabout [2 min], Westway Intersection [6 min]
Central Plaza (commercial) → Hilltop Manor [7 min], Downtown Precinct [7 min], St. Mary's Medical Center [9 min], Lakeview Residences [9 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Willow Creek Homes [4 min], Downtown Mall [6 min], Sunset Villas [7 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Birchwood Place [12 min], Downtown Mall [2 min], Lakeview Residences [6 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → fire fire_6
Step 4: CALL-0004 → police police_0
Step 5: CALL-0005 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Oh god, the whole kitchen is on fire at 345 Pine Avenue! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Willow Creek Homes             | sev 1 | fire_6 ETA 5 min | opened step 3
EVT-0003 | crime      | Lakeview Residences            | sev 2 | police_0 ETA 3 min | opened step 4
EVT-0004 | medical    | Birchwood Place                | sev 5 | ambulance_4 ETA 14 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Lakeview Residences            | ON_SCENE → EVT-0003
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [3 min], Downtown Mall [3 min], Sunset Villas [3 min], Lakeview Residences [5 min], Westway Intersection [8 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Birchwood Place [2 min], Hilltop Manor [4 min], Downtown Precinct [4 min], Willow Creek Homes [5 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Lakeview Residences [4 min], Birchwood Place [6 min], Hilltop Manor [8 min], Central Plaza [7 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Eastgate Roundabout [3 min], Downtown Mall [3 min], Hilltop Manor [14 min], Westway Intersection [7 min]
Lakeview Residences (residential) → St. Mary's Medical Center [5 min], Downtown Precinct [4 min], Downtown Mall [4 min], Westway Intersection [4 min], Willow Creek Homes [7 min], Central Plaza [9 min], Eastgate Roundabout [6 min]
Hilltop Manor (residential) → Central Fire Station [4 min], Sunset Villas [14 min], Central Plaza [7 min], Downtown Precinct [8 min]
Birchwood Place (residential) → Central Fire Station [2 min], Downtown Precinct [6 min], Willow Creek Homes [4 min], Eastgate Roundabout [12 min]
Willow Creek Homes (residential) → Birchwood Place [4 min], Westway Intersection [4 min], Lakeview Residences [7 min], Central Fire Station [5 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Lakeview Residences [4 min], Eastgate Roundabout [2 min], Westway Intersection [6 min]
Central Plaza (commercial) → Hilltop Manor [7 min], Downtown Precinct [7 min], St. Mary's Medical Center [9 min], Lakeview Residences [9 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Willow Creek Homes [4 min], Downtown Mall [6 min], Sunset Villas [7 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Birchwood Place [12 min], Downtown Mall [2 min], Lakeview Residences [6 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → police police_0
Step 5: CALL-0005 → Duplicate of EVT-0003
Step 6: CALL-0006 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's a fight outside Central Plaza on Oak Lane. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Willow Creek Homes             | sev 1 | fire_6 ETA 5 min | opened step 3
EVT-0003 | crime      | Lakeview Residences            | sev 2 | police_0 ETA 3 min | opened step 4
EVT-0004 | medical    | Birchwood Place                | sev 5 | ambulance_4 ETA 14 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Lakeview Residences            | ON_SCENE → EVT-0003
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Willow Creek Homes             | ON_SCENE → EVT-0002
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [3 min], Downtown Mall [3 min], Sunset Villas [3 min], Lakeview Residences [5 min], Westway Intersection [8 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Birchwood Place [2 min], Hilltop Manor [4 min], Downtown Precinct [4 min], Willow Creek Homes [5 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Lakeview Residences [4 min], Birchwood Place [6 min], Hilltop Manor [8 min], Central Plaza [7 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Eastgate Roundabout [3 min], Downtown Mall [3 min], Hilltop Manor [14 min], Westway Intersection [7 min]
Lakeview Residences (residential) → St. Mary's Medical Center [5 min], Downtown Precinct [4 min], Downtown Mall [4 min], Westway Intersection [4 min], Willow Creek Homes [7 min], Central Plaza [9 min], Eastgate Roundabout [6 min]
Hilltop Manor (residential) → Central Fire Station [4 min], Sunset Villas [14 min], Central Plaza [7 min], Downtown Precinct [8 min]
Birchwood Place (residential) → Central Fire Station [2 min], Downtown Precinct [6 min], Willow Creek Homes [4 min], Eastgate Roundabout [12 min]
Willow Creek Homes (residential) → Birchwood Place [4 min], Westway Intersection [4 min], Lakeview Residences [7 min], Central Fire Station [5 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Lakeview Residences [4 min], Eastgate Roundabout [2 min], Westway Intersection [6 min]
Central Plaza (commercial) → Hilltop Manor [7 min], Downtown Precinct [7 min], St. Mary's Medical Center [9 min], Lakeview Residences [9 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Willow Creek Homes [4 min], Downtown Mall [6 min], Sunset Villas [7 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Birchwood Place [12 min], Downtown Mall [2 min], Lakeview Residences [6 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0003
Step 6: CALL-0006 → ambulance ambulance_4
Step 7: CALL-0007 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 251 Oak Boulevard, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Willow Creek Homes             | sev 1 | fire_6 ETA 5 min | opened step 3
EVT-0004 | medical    | Birchwood Place                | sev 5 | ambulance_4 ETA 14 min | opened step 6
EVT-0005 | crime      | Central Plaza                  | sev 2 | police_1 ETA 6 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Lakeview Residences            | RETURNING → EVT-0003
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0005
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Willow Creek Homes             | ON_SCENE → EVT-0002
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [3 min], Downtown Mall [3 min], Sunset Villas [3 min], Lakeview Residences [5 min], Westway Intersection [8 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Birchwood Place [2 min], Hilltop Manor [4 min], Downtown Precinct [4 min], Willow Creek Homes [5 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Lakeview Residences [4 min], Birchwood Place [6 min], Hilltop Manor [8 min], Central Plaza [7 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Eastgate Roundabout [3 min], Downtown Mall [3 min], Hilltop Manor [14 min], Westway Intersection [7 min]
Lakeview Residences (residential) → St. Mary's Medical Center [5 min], Downtown Precinct [4 min], Downtown Mall [4 min], Westway Intersection [4 min], Willow Creek Homes [7 min], Central Plaza [9 min], Eastgate Roundabout [6 min]
Hilltop Manor (residential) → Central Fire Station [4 min], Sunset Villas [14 min], Central Plaza [7 min], Downtown Precinct [8 min]
Birchwood Place (residential) → Central Fire Station [2 min], Downtown Precinct [6 min], Willow Creek Homes [4 min], Eastgate Roundabout [12 min]
Willow Creek Homes (residential) → Birchwood Place [4 min], Westway Intersection [4 min], Lakeview Residences [7 min], Central Fire Station [5 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Lakeview Residences [4 min], Eastgate Roundabout [2 min], Westway Intersection [6 min]
Central Plaza (commercial) → Hilltop Manor [7 min], Downtown Precinct [7 min], St. Mary's Medical Center [9 min], Lakeview Residences [9 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Willow Creek Homes [4 min], Downtown Mall [6 min], Sunset Villas [7 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Birchwood Place [12 min], Downtown Mall [2 min], Lakeview Residences [6 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → ambulance ambulance_4
Step 7: CALL-0007 → Duplicate of EVT-0002
Step 8: CALL-0008 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
There's a fight outside Willow Creek Homes on Pine Avenue. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0004 | medical    | Birchwood Place                | sev 5 | ambulance_4 ETA 14 min | opened step 6
EVT-0005 | crime      | Central Plaza                  | sev 2 | police_1 ETA 6 min | opened step 8
EVT-0006 | medical    | Lakeview Residences            | sev 5 | ambulance_3 ETA 5 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Lakeview Residences            | RETURNING → EVT-0003
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0005
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Willow Creek Homes             | RETURNING → EVT-0002
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [3 min], Downtown Mall [3 min], Sunset Villas [3 min], Lakeview Residences [5 min], Westway Intersection [8 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Birchwood Place [2 min], Hilltop Manor [4 min], Downtown Precinct [4 min], Willow Creek Homes [5 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Lakeview Residences [4 min], Birchwood Place [6 min], Hilltop Manor [8 min], Central Plaza [7 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Eastgate Roundabout [3 min], Downtown Mall [3 min], Hilltop Manor [14 min], Westway Intersection [7 min]
Lakeview Residences (residential) → St. Mary's Medical Center [5 min], Downtown Precinct [4 min], Downtown Mall [4 min], Westway Intersection [4 min], Willow Creek Homes [7 min], Central Plaza [9 min], Eastgate Roundabout [6 min]
Hilltop Manor (residential) → Central Fire Station [4 min], Sunset Villas [14 min], Central Plaza [7 min], Downtown Precinct [8 min]
Birchwood Place (residential) → Central Fire Station [2 min], Downtown Precinct [6 min], Willow Creek Homes [4 min], Eastgate Roundabout [12 min]
Willow Creek Homes (residential) → Birchwood Place [4 min], Westway Intersection [4 min], Lakeview Residences [7 min], Central Fire Station [5 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Lakeview Residences [4 min], Eastgate Roundabout [2 min], Westway Intersection [6 min]
Central Plaza (commercial) → Hilltop Manor [7 min], Downtown Precinct [7 min], St. Mary's Medical Center [9 min], Lakeview Residences [9 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Willow Creek Homes [4 min], Downtown Mall [6 min], Sunset Villas [7 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Birchwood Place [12 min], Downtown Mall [2 min], Lakeview Residences [6 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0002
Step 8: CALL-0008 → police police_1
Step 9: CALL-0009 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Someone fainted at Lakeview Residences. They're breathing okay now but look really pale. We're on Oak Boulevard.

=== ACTIVE EVENTS ===
EVT-0004 | medical    | Birchwood Place                | sev 5 | ambulance_4 ETA 14 min | opened step 6
EVT-0005 | crime      | Central Plaza                  | sev 2 | police_1 ETA 6 min | opened step 8
EVT-0006 | medical    | Lakeview Residences            | sev 5 | ambulance_3 ETA 5 min | opened step 9
EVT-0007 | crime      | Willow Creek Homes             | sev 5 | police_2 ETA 9 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0005
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0007
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Willow Creek Homes             | RETURNING → EVT-0002
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [3 min], Downtown Mall [3 min], Sunset Villas [3 min], Lakeview Residences [5 min], Westway Intersection [8 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Birchwood Place [2 min], Hilltop Manor [4 min], Downtown Precinct [4 min], Willow Creek Homes [5 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Lakeview Residences [4 min], Birchwood Place [6 min], Hilltop Manor [8 min], Central Plaza [7 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Eastgate Roundabout [3 min], Downtown Mall [3 min], Hilltop Manor [14 min], Westway Intersection [7 min]
Lakeview Residences (residential) → St. Mary's Medical Center [5 min], Downtown Precinct [4 min], Downtown Mall [4 min], Westway Intersection [4 min], Willow Creek Homes [7 min], Central Plaza [9 min], Eastgate Roundabout [6 min]
Hilltop Manor (residential) → Central Fire Station [4 min], Sunset Villas [14 min], Central Plaza [7 min], Downtown Precinct [8 min]
Birchwood Place (residential) → Central Fire Station [2 min], Downtown Precinct [6 min], Willow Creek Homes [4 min], Eastgate Roundabout [12 min]
Willow Creek Homes (residential) → Birchwood Place [4 min], Westway Intersection [4 min], Lakeview Residences [7 min], Central Fire Station [5 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Lakeview Residences [4 min], Eastgate Roundabout [2 min], Westway Intersection [6 min]
Central Plaza (commercial) → Hilltop Manor [7 min], Downtown Precinct [7 min], St. Mary's Medical Center [9 min], Lakeview Residences [9 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Willow Creek Homes [4 min], Downtown Mall [6 min], Sunset Villas [7 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Birchwood Place [12 min], Downtown Mall [2 min], Lakeview Residences [6 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → police police_1
Step 9: CALL-0009 → ambulance ambulance_3
Step 10: CALL-0010 → police police_2

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Multi-car pileup on Oak Lane near Central Plaza! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0004 | medical    | Birchwood Place                | sev 5 | ambulance_4 ETA 14 min | opened step 6
EVT-0005 | crime      | Central Plaza                  | sev 2 | police_1 ETA 6 min | opened step 8
EVT-0006 | medical    | Lakeview Residences            | sev 5 | ambulance_3 ETA 5 min | opened step 9
EVT-0007 | crime      | Willow Creek Homes             | sev 5 | police_2 ETA 9 min | opened step 10
EVT-0008 | medical    | Lakeview Residences            | sev 3 | ambulance_5 ETA 5 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0005
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0007
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0008
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [3 min], Downtown Mall [3 min], Sunset Villas [3 min], Lakeview Residences [5 min], Westway Intersection [8 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Birchwood Place [2 min], Hilltop Manor [4 min], Downtown Precinct [4 min], Willow Creek Homes [5 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Lakeview Residences [4 min], Birchwood Place [6 min], Hilltop Manor [8 min], Central Plaza [7 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Eastgate Roundabout [3 min], Downtown Mall [3 min], Hilltop Manor [14 min], Westway Intersection [7 min]
Lakeview Residences (residential) → St. Mary's Medical Center [5 min], Downtown Precinct [4 min], Downtown Mall [4 min], Westway Intersection [4 min], Willow Creek Homes [7 min], Central Plaza [9 min], Eastgate Roundabout [6 min]
Hilltop Manor (residential) → Central Fire Station [4 min], Sunset Villas [14 min], Central Plaza [7 min], Downtown Precinct [8 min]
Birchwood Place (residential) → Central Fire Station [2 min], Downtown Precinct [6 min], Willow Creek Homes [4 min], Eastgate Roundabout [12 min]
Willow Creek Homes (residential) → Birchwood Place [4 min], Westway Intersection [4 min], Lakeview Residences [7 min], Central Fire Station [5 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Lakeview Residences [4 min], Eastgate Roundabout [2 min], Westway Intersection [6 min]
Central Plaza (commercial) → Hilltop Manor [7 min], Downtown Precinct [7 min], St. Mary's Medical Center [9 min], Lakeview Residences [9 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Willow Creek Homes [4 min], Downtown Mall [6 min], Sunset Villas [7 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Birchwood Place [12 min], Downtown Mall [2 min], Lakeview Residences [6 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → ambulance ambulance_3
Step 10: CALL-0010 → police police_2
Step 11: CALL-0011 → ambulance ambulance_5

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
I'd like to report a shoplifter at Birchwood Place on Spring Road. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0004 | medical    | Birchwood Place                | sev 5 | ambulance_4 ETA 14 min | opened step 6
EVT-0005 | crime      | Central Plaza                  | sev 2 | police_1 ETA 6 min | opened step 8
EVT-0006 | medical    | Lakeview Residences            | sev 5 | ambulance_3 ETA 5 min | opened step 9
EVT-0007 | crime      | Willow Creek Homes             | sev 5 | police_2 ETA 9 min | opened step 10
EVT-0008 | medical    | Lakeview Residences            | sev 3 | ambulance_5 ETA 5 min | opened step 11
EVT-0009 | accident   | Central Plaza                  | sev 2 | HELD → ambulance_3 | opened step 12

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0005
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0007
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0008
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [3 min], Downtown Mall [3 min], Sunset Villas [3 min], Lakeview Residences [5 min], Westway Intersection [8 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Birchwood Place [2 min], Hilltop Manor [4 min], Downtown Precinct [4 min], Willow Creek Homes [5 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Lakeview Residences [4 min], Birchwood Place [6 min], Hilltop Manor [8 min], Central Plaza [7 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Eastgate Roundabout [3 min], Downtown Mall [3 min], Hilltop Manor [14 min], Westway Intersection [7 min]
Lakeview Residences (residential) → St. Mary's Medical Center [5 min], Downtown Precinct [4 min], Downtown Mall [4 min], Westway Intersection [4 min], Willow Creek Homes [7 min], Central Plaza [9 min], Eastgate Roundabout [6 min]
Hilltop Manor (residential) → Central Fire Station [4 min], Sunset Villas [14 min], Central Plaza [7 min], Downtown Precinct [8 min]
Birchwood Place (residential) → Central Fire Station [2 min], Downtown Precinct [6 min], Willow Creek Homes [4 min], Eastgate Roundabout [12 min]
Willow Creek Homes (residential) → Birchwood Place [4 min], Westway Intersection [4 min], Lakeview Residences [7 min], Central Fire Station [5 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Lakeview Residences [4 min], Eastgate Roundabout [2 min], Westway Intersection [6 min]
Central Plaza (commercial) → Hilltop Manor [7 min], Downtown Precinct [7 min], St. Mary's Medical Center [9 min], Lakeview Residences [9 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Willow Creek Homes [4 min], Downtown Mall [6 min], Sunset Villas [7 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Birchwood Place [12 min], Downtown Mall [2 min], Lakeview Residences [6 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → police police_2
Step 11: CALL-0011 → ambulance ambulance_5
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}