[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
Oh god, the whole kitchen is on fire at 184 Maple Road! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0006 | crime      | Maple Heights                  | sev 5 | police_2 ETA 12 min | opened step 7
EVT-0007 | fire       | Maple Heights                  | sev 4 | fire_7 ETA 10 min | opened step 8
EVT-0008 | medical    | Cedar Park Village             | sev 2 | ambulance_5 ETA 11 min | opened step 9
EVT-0009 | accident   | Central Plaza                  | sev 3 | ambulance_3 ETA 4 min | opened step 10
EVT-0010 | fire       | Maple Heights                  | sev 5 | fire_8 ETA 10 min | opened step 12
EVT-0011 | fire       | Central Plaza                  | sev 4 | fire_6 ETA 5 min | opened step 13
EVT-0012 | crime      | Central Plaza                  | sev 3 | police_0 ETA 8 min | opened step 15
EVT-0013 | fire       | Cedar Park Village             | sev 3 | HELD → fire_6 | opened step 16
EVT-0014 | crime      | Pinecrest Homes                | sev 4 | police_1 ETA 14 min | opened step 17

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0012
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0014
police_2        | police     | Central Police Station         | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0008
fire_6          | fire       | Central Plaza                  | ON_SCENE → EVT-0011
fire_7          | fire       | Maple Heights                  | ON_SCENE → EVT-0007
fire_8          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Crossroads [4 min], Engine House No. 1 [3 min], Pinecrest Homes [10 min], Aspen Ridge [8 min], Central Plaza [4 min], Highway 9 Interchange [5 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [3 min], Central Plaza [6 min], Central Crossroads [6 min], Central Police Station [10 min], Pinecrest Homes [8 min]
Central Police Station (police_station) → Engine House No. 1 [10 min], Highway 9 Interchange [2 min], Central Crossroads [5 min], Aspen Ridge [11 min], Cedar Park Village [5 min]
Maple Heights (residential) → Aspen Ridge [2 min], Pinecrest Homes [2 min], Central Crossroads [7 min], Highway 9 Interchange [12 min]
Pinecrest Homes (residential) → Maple Heights [2 min], Aspen Ridge [6 min], St. Mary's Medical Center [10 min], Engine House No. 1 [8 min]
Aspen Ridge (residential) → Central Police Station [11 min], Maple Heights [2 min], Pinecrest Homes [6 min], Central Crossroads [6 min], St. Mary's Medical Center [8 min], Highway 9 Interchange [8 min], Cedar Park Village [8 min]
Cedar Park Village (residential) → Central Police Station [5 min], Highway 9 Interchange [6 min], Central Crossroads [8 min], Aspen Ridge [8 min]
Central Plaza (commercial) → Engine House No. 1 [6 min], St. Mary's Medical Center [4 min], Highway 9 Interchange [6 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Central Police Station [5 min], Maple Heights [7 min], Aspen Ridge [6 min], Cedar Park Village [8 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Central Police Station [2 min], Aspen Ridge [8 min], Cedar Park Village [6 min], Central Crossroads [6 min], St. Mary's Medical Center [5 min], Central Plaza [6 min], Maple Heights [12 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → police police_0
Step 16: CALL-0016 → HOLD (fire, waiting for fire_6)
Step 17: CALL-0017 → police ?

[Assistant] {"action_type": "hold", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
Oh god, the whole kitchen is on fire at 192 Maple Road! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0006 | crime      | Maple Heights                  | sev 5 | police_2 ETA 12 min | opened step 7
EVT-0007 | fire       | Maple Heights                  | sev 4 | fire_7 ETA 10 min | opened step 8
EVT-0008 | medical    | Cedar Park Village             | sev 2 | ambulance_5 ETA 11 min | opened step 9
EVT-0009 | accident   | Central Plaza                  | sev 3 | ambulance_3 ETA 4 min | opened step 10
EVT-0010 | fire       | Maple Heights                  | sev 5 | fire_8 ETA 10 min | opened step 12
EVT-0011 | fire       | Central Plaza                  | sev 4 | fire_6 ETA 5 min | opened step 13
EVT-0012 | crime      | Central Plaza                  | sev 3 | police_0 ETA 8 min | opened step 15
EVT-0013 | fire       | Cedar Park Village             | sev 3 | HELD → fire_6 | opened step 16
EVT-0014 | crime      | Pinecrest Homes                | sev 4 | police_1 ETA 14 min | opened step 17
EVT-0015 | fire       | Pinecrest Homes                | sev 5 | HELD → fire_6 | opened step 18

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0012
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0014
police_2        | police     | Maple Heights                  | ON_SCENE → EVT-0006
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0008
fire_6          | fire       | Central Plaza                  | ON_SCENE → EVT-0011
fire_7          | fire       | Maple Heights                  | ON_SCENE → EVT-0007
fire_8          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Crossroads [4 min], Engine House No. 1 [3 min], Pinecrest Homes [10 min], Aspen Ridge [8 min], Central Plaza [4 min], Highway 9 Interchange [5 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [3 min], Central Plaza [6 min], Central Crossroads [6 min], Central Police Station [10 min], Pinecrest Homes [8 min]
Central Police Station (police_station) → Engine House No. 1 [10 min], Highway 9 Interchange [2 min], Central Crossroads [5 min], Aspen Ridge [11 min], Cedar Park Village [5 min]
Maple Heights (residential) → Aspen Ridge [2 min], Pinecrest Homes [2 min], Central Crossroads [7 min], Highway 9 Interchange [12 min]
Pinecrest Homes (residential) → Maple Heights [2 min], Aspen Ridge [6 min], St. Mary's Medical Center [10 min], Engine House No. 1 [8 min]
Aspen Ridge (residential) → Central Police Station [11 min], Maple Heights [2 min], Pinecrest Homes [6 min], Central Crossroads [6 min], St. Mary's Medical Center [8 min], Highway 9 Interchange [8 min], Cedar Park Village [8 min]
Cedar Park Village (residential) → Central Police Station [5 min], Highway 9 Interchange [6 min], Central Crossroads [8 min], Aspen Ridge [8 min]
Central Plaza (commercial) → Engine House No. 1 [6 min], St. Mary's Medical Center [4 min], Highway 9 Interchange [6 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Central Police Station [5 min], Maple Heights [7 min], Aspen Ridge [6 min], Cedar Park Village [8 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Central Police Station [2 min], Aspen Ridge [8 min], Cedar Park Village [6 min], Central Crossroads [6 min], St. Mary's Medical Center [5 min], Central Plaza [6 min], Maple Heights [12 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → HOLD (fire, waiting for fire_6)
Step 17: CALL-0017 → police ?
Step 18: CALL-0018 → HOLD (fire, waiting for fire_6)

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0015", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
Someone's not breathing at Aspen Ridge! A bystander is doing CPR. Please send an ambulance to Lake Lane immediately!

=== ACTIVE EVENTS ===
EVT-0006 | crime      | Maple Heights                  | sev 5 | police_2 ETA 12 min | opened step 7
EVT-0008 | medical    | Cedar Park Village             | sev 2 | ambulance_5 ETA 11 min | opened step 9
EVT-0009 | accident   | Central Plaza                  | sev 3 | ambulance_3 ETA 4 min | opened step 10
EVT-0010 | fire       | Maple Heights                  | sev 5 | fire_8 ETA 10 min | opened step 12
EVT-0012 | crime      | Central Plaza                  | sev 3 | police_0 ETA 8 min | opened step 15
EVT-0013 | fire       | Cedar Park Village             | sev 3 | HELD → fire_6 | opened step 16
EVT-0014 | crime      | Pinecrest Homes                | sev 4 | police_1 ETA 14 min | opened step 17
EVT-0015 | fire       | Pinecrest Homes                | sev 5 | HELD → fire_6 | opened step 18

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0012
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0014
police_2        | police     | Maple Heights                  | ON_SCENE → EVT-0006
ambulance_3     | ambulance  | Central Plaza                  | ON_SCENE → EVT-0009
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | Cedar Park Village             | ON_SCENE → EVT-0008
fire_6          | fire       | Central Plaza                  | RETURNING → EVT-0011
fire_7          | fire       | Maple Heights                  | RETURNING → EVT-0007
fire_8          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Crossroads [4 min], Engine House No. 1 [3 min], Pinecrest Homes [10 min], Aspen Ridge [8 min], Central Plaza [4 min], Highway 9 Interchange [5 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [3 min], Central Plaza [6 min], Central Crossroads [6 min], Central Police Station [10 min], Pinecrest Homes [8 min]
Central Police Station (police_station) → Engine House No. 1 [10 min], Highway 9 Interchange [2 min], Central Crossroads [5 min], Aspen Ridge [11 min], Cedar Park Village [5 min]
Maple Heights (residential) → Aspen Ridge [2 min], Pinecrest Homes [2 min], Central Crossroads [7 min], Highway 9 Interchange [12 min]
Pinecrest Homes (residential) → Maple Heights [2 min], Aspen Ridge [6 min], St. Mary's Medical Center [10 min], Engine House No. 1 [8 min]
Aspen Ridge (residential) → Central Police Station [11 min], Maple Heights [2 min], Pinecrest Homes [6 min], Central Crossroads [6 min], St. Mary's Medical Center [8 min], Highway 9 Interchange [8 min], Cedar Park Village [8 min]
Cedar Park Village (residential) → Central Police Station [5 min], Highway 9 Interchange [6 min], Central Crossroads [8 min], Aspen Ridge [8 min]
Central Plaza (commercial) → Engine House No. 1 [6 min], St. Mary's Medical Center [4 min], Highway 9 Interchange [6 min]
Central Crossroads (road_junction) → St. Mary's Medical Center [4 min], Engine House No. 1 [6 min], Central Police Station [5 min], Maple Heights [7 min], Aspen Ridge [6 min], Cedar Park Village [8 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Central Police Station [2 min], Aspen Ridge [8 min], Cedar Park Village [6 min], Central Crossroads [6 min], St. Mary's Medical Center [5 min], Central Plaza [6 min], Maple Heights [12 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → police ?
Step 18: CALL-0018 → HOLD (fire, waiting for fire_6)
Step 19: CALL-0019 → Duplicate of EVT-0015

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's a fire at 523 Sunset Boulevard! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [2 min], Central Plaza [7 min], Willow Creek Homes [8 min], Westside Fire Department [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [12 min], Highway 9 Interchange [3 min], Willow Creek Homes [5 min], Cedar Park Village [7 min], Northside Junction [7 min]
Central Police Station (police_station) → Spring Meadow Estates [7 min], Northside Junction [7 min], Willow Creek Homes [7 min], Central Plaza [15 min], Highway 9 Interchange [11 min]
Spring Meadow Estates (residential) → Central Police Station [7 min], Northside Junction [4 min], Cedar Park Village [2 min], Willow Creek Homes [5 min]
Willow Creek Homes (residential) → Riverside General Hospital [8 min], Westside Fire Department [5 min], Central Police Station [7 min], Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Cedar Park Village [5 min], Riverside Market [7 min], Central Plaza [8 min], Northside Junction [7 min]
Cedar Park Village (residential) → Westside Fire Department [7 min], Spring Meadow Estates [2 min], Willow Creek Homes [5 min], Northside Junction [1 min], Highway 9 Interchange [4 min], Riverside Market [12 min]
Central Plaza (commercial) → Riverside General Hospital [7 min], Riverside Market [6 min], Willow Creek Homes [8 min], Central Police Station [15 min]
Riverside Market (commercial) → Riverside General Hospital [2 min], Willow Creek Homes [7 min], Cedar Park Village [12 min], Central Plaza [6 min], Northside Junction [13 min]
Northside Junction (road_junction) → Central Police Station [7 min], Spring Meadow Estates [4 min], Cedar Park Village [1 min], Riverside Market [13 min], Highway 9 Interchange [6 min], Willow Creek Homes [7 min], Westside Fire Department [7 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [3 min], Willow Creek Homes [6 min], Cedar Park Village [4 min], Northside Junction [6 min], Central Police Station [11 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Yeah there's a small fire in a dumpster near Central Plaza on Sunset Boulevard. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Central Plaza                  | sev 1 | fire_5 ETA 12 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [2 min], Central Plaza [7 min], Willow Creek Homes [8 min], Westside Fire Department [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [12 min], Highway 9 Interchange [3 min], Willow Creek Homes [5 min], Cedar Park Village [7 min], Northside Junction [7 min]
Central Police Station (police_station) → Spring Meadow Estates [7 min], Northside Junction [7 min], Willow Creek Homes [7 min], Central Plaza [15 min], Highway 9 Interchange [11 min]
Spring Meadow Estates (residential) → Central Police Station [7 min], Northside Junction [4 min], Cedar Park Village [2 min], Willow Creek Homes [5 min]
Willow Creek Homes (residential) → Riverside General Hospital [8 min], Westside Fire Department [5 min], Central Police Station [7 min], Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Cedar Park Village [5 min], Riverside Market [7 min], Central Plaza [8 min], Northside Junction [7 min]
Cedar Park Village (residential) → Westside Fire Department [7 min], Spring Meadow Estates [2 min], Willow Creek Homes [5 min], Northside Junction [1 min], Highway 9 Interchange [4 min], Riverside Market [12 min]
Central Plaza (commercial) → Riverside General Hospital [7 min], Riverside Market [6 min], Willow Creek Homes [8 min], Central Police Station [15 min]
Riverside Market (commercial) → Riverside General Hospital [2 min], Willow Creek Homes [7 min], Cedar Park Village [12 min], Central Plaza [6 min], Northside Junction [13 min]
Northside Junction (road_junction) → Central Police Station [7 min], Spring Meadow Estates [4 min], Cedar Park Village [1 min], Riverside Market [13 min], Highway 9 Interchange [6 min], Willow Creek Homes [7 min], Westside Fire Department [7 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [3 min], Willow Creek Homes [6 min], Cedar Park Village [4 min], Northside Junction [6 min], Central Police Station [11 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Multi-car pileup on Third Drive near Riverside Market! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Central Plaza                  | sev 1 | fire_5 ETA 12 min | opened step 1
EVT-0002 | fire       | Central Plaza                  | sev 3 | fire_6 ETA 12 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [2 min], Central Plaza [7 min], Willow Creek Homes [8 min], Westside Fire Department [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [12 min], Highway 9 Interchange [3 min], Willow Creek Homes [5 min], Cedar Park Village [7 min], Northside Junction [7 min]
Central Police Station (police_station) → Spring Meadow Estates [7 min], Northside Junction [7 min], Willow Creek Homes [7 min], Central Plaza [15 min], Highway 9 Interchange [11 min]
Spring Meadow Estates (residential) → Central Police Station [7 min], Northside Junction [4 min], Cedar Park Village [2 min], Willow Creek Homes [5 min]
Willow Creek Homes (residential) → Riverside General Hospital [8 min], Westside Fire Department [5 min], Central Police Station [7 min], Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Cedar Park Village [5 min], Riverside Market [7 min], Central Plaza [8 min], Northside Junction [7 min]
Cedar Park Village (residential) → Westside Fire Department [7 min], Spring Meadow Estates [2 min], Willow Creek Homes [5 min], Northside Junction [1 min], Highway 9 Interchange [4 min], Riverside Market [12 min]
Central Plaza (commercial) → Riverside General Hospital [7 min], Riverside Market [6 min], Willow Creek Homes [8 min], Central Police Station [15 min]
Riverside Market (commercial) → Riverside General Hospital [2 min], Willow Creek Homes [7 min], Cedar Park Village [12 min], Central Plaza [6 min], Northside Junction [13 min]
Northside Junction (road_junction) → Central Police Station [7 min], Spring Meadow Estates [4 min], Cedar Park Village [1 min], Riverside Market [13 min], Highway 9 Interchange [6 min], Willow Creek Homes [7 min], Westside Fire Department [7 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [3 min], Willow Creek Homes [6 min], Cedar Park Village [4 min], Northside Junction [6 min], Central Police Station [11 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5
Step 2: CALL-0002 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Hello, my neighbor fell and hurt her ankle at 729 Main Avenue. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Central Plaza                  | sev 1 | fire_5 ETA 12 min | opened step 1
EVT-0002 | fire       | Central Plaza                  | sev 3 | fire_6 ETA 12 min | opened step 2
EVT-0003 | accident   | Riverside Market               | sev 5 | ambulance_3 ETA 1 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside Market               | ON_SCENE → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [2 min], Central Plaza [7 min], Willow Creek Homes [8 min], Westside Fire Department [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [12 min], Highway 9 Interchange [3 min], Willow Creek Homes [5 min], Cedar Park Village [7 min], Northside Junction [7 min]
Central Police Station (police_station) → Spring Meadow Estates [7 min], Northside Junction [7 min], Willow Creek Homes [7 min], Central Plaza [15 min], Highway 9 Interchange [11 min]
Spring Meadow Estates (residential) → Central Police Station [7 min], Northside Junction [4 min], Cedar Park Village [2 min], Willow Creek Homes [5 min]
Willow Creek Homes (residential) → Riverside General Hospital [8 min], Westside Fire Department [5 min], Central Police Station [7 min], Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Cedar Park Village [5 min], Riverside Market [7 min], Central Plaza [8 min], Northside Junction [7 min]
Cedar Park Village (residential) → Westside Fire Department [7 min], Spring Meadow Estates [2 min], Willow Creek Homes [5 min], Northside Junction [1 min], Highway 9 Interchange [4 min], Riverside Market [12 min]
Central Plaza (commercial) → Riverside General Hospital [7 min], Riverside Market [6 min], Willow Creek Homes [8 min], Central Police Station [15 min]
Riverside Market (commercial) → Riverside General Hospital [2 min], Willow Creek Homes [7 min], Cedar Park Village [12 min], Central Plaza [6 min], Northside Junction [13 min]
Northside Junction (road_junction) → Central Police Station [7 min], Spring Meadow Estates [4 min], Cedar Park Village [1 min], Riverside Market [13 min], Highway 9 Interchange [6 min], Willow Creek Homes [7 min], Westside Fire Department [7 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [3 min], Willow Creek Homes [6 min], Cedar Park Village [4 min], Northside Junction [6 min], Central Police Station [11 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5
Step 2: CALL-0002 → fire fire_6
Step 3: CALL-0003 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Active shooter at Riverside Market! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Central Plaza                  | sev 1 | fire_5 ETA 12 min | opened step 1
EVT-0002 | fire       | Central Plaza                  | sev 3 | fire_6 ETA 12 min | opened step 2
EVT-0003 | accident   | Riverside Market               | sev 5 | ambulance_3 ETA 1 min | opened step 3
EVT-0004 | medical    | Willow Creek Homes             | sev 4 | ambulance_4 ETA 8 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside Market               | ON_SCENE → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [2 min], Central Plaza [7 min], Willow Creek Homes [8 min], Westside Fire Department [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [12 min], Highway 9 Interchange [3 min], Willow Creek Homes [5 min], Cedar Park Village [7 min], Northside Junction [7 min]
Central Police Station (police_station) → Spring Meadow Estates [7 min], Northside Junction [7 min], Willow Creek Homes [7 min], Central Plaza [15 min], Highway 9 Interchange [11 min]
Spring Meadow Estates (residential) → Central Police Station [7 min], Northside Junction [4 min], Cedar Park Village [2 min], Willow Creek Homes [5 min]
Willow Creek Homes (residential) → Riverside General Hospital [8 min], Westside Fire Department [5 min], Central Police Station [7 min], Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Cedar Park Village [5 min], Riverside Market [7 min], Central Plaza [8 min], Northside Junction [7 min]
Cedar Park Village (residential) → Westside Fire Department [7 min], Spring Meadow Estates [2 min], Willow Creek Homes [5 min], Northside Junction [1 min], Highway 9 Interchange [4 min], Riverside Market [12 min]
Central Plaza (commercial) → Riverside General Hospital [7 min], Riverside Market [6 min], Willow Creek Homes [8 min], Central Police Station [15 min]
Riverside Market (commercial) → Riverside General Hospital [2 min], Willow Creek Homes [7 min], Cedar Park Village [12 min], Central Plaza [6 min], Northside Junction [13 min]
Northside Junction (road_junction) → Central Police Station [7 min], Spring Meadow Estates [4 min], Cedar Park Village [1 min], Riverside Market [13 min], Highway 9 Interchange [6 min], Willow Creek Homes [7 min], Westside Fire Department [7 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [3 min], Willow Creek Homes [6 min], Cedar Park Village [4 min], Northside Junction [6 min], Central Police Station [11 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → fire fire_6
Step 3: CALL-0003 → ambulance ambulance_3
Step 4: CALL-0004 → ambulance ambulance_4

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Building's on fire on Sunset Boulevard near Central Plaza! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Central Plaza                  | sev 1 | fire_5 ETA 12 min | opened step 1
EVT-0002 | fire       | Central Plaza                  | sev 3 | fire_6 ETA 12 min | opened step 2
EVT-0004 | medical    | Willow Creek Homes             | sev 4 | ambulance_4 ETA 8 min | opened step 4
EVT-0005 | crime      | Riverside Market               | sev 1 | police_0 ETA 14 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside Market               | RETURNING → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [2 min], Central Plaza [7 min], Willow Creek Homes [8 min], Westside Fire Department [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [12 min], Highway 9 Interchange [3 min], Willow Creek Homes [5 min], Cedar Park Village [7 min], Northside Junction [7 min]
Central Police Station (police_station) → Spring Meadow Estates [7 min], Northside Junction [7 min], Willow Creek Homes [7 min], Central Plaza [15 min], Highway 9 Interchange [11 min]
Spring Meadow Estates (residential) → Central Police Station [7 min], Northside Junction [4 min], Cedar Park Village [2 min], Willow Creek Homes [5 min]
Willow Creek Homes (residential) → Riverside General Hospital [8 min], Westside Fire Department [5 min], Central Police Station [7 min], Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Cedar Park Village [5 min], Riverside Market [7 min], Central Plaza [8 min], Northside Junction [7 min]
Cedar Park Village (residential) → Westside Fire Department [7 min], Spring Meadow Estates [2 min], Willow Creek Homes [5 min], Northside Junction [1 min], Highway 9 Interchange [4 min], Riverside Market [12 min]
Central Plaza (commercial) → Riverside General Hospital [7 min], Riverside Market [6 min], Willow Creek Homes [8 min], Central Police Station [15 min]
Riverside Market (commercial) → Riverside General Hospital [2 min], Willow Creek Homes [7 min], Cedar Park Village [12 min], Central Plaza [6 min], Northside Junction [13 min]
Northside Junction (road_junction) → Central Police Station [7 min], Spring Meadow Estates [4 min], Cedar Park Village [1 min], Riverside Market [13 min], Highway 9 Interchange [6 min], Willow Creek Homes [7 min], Westside Fire Department [7 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [3 min], Willow Creek Homes [6 min], Cedar Park Village [4 min], Northside Junction [6 min], Central Police Station [11 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ambulance_3
Step 4: CALL-0004 → ambulance ambulance_4
Step 5: CALL-0005 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
I think I heard gunshots near 964 Main Avenue! People are running. I'm hiding inside Willow Creek Homes, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Central Plaza                  | sev 1 | fire_5 ETA 12 min | opened step 1
EVT-0002 | fire       | Central Plaza                  | sev 3 | fire_6 ETA 12 min | opened step 2
EVT-0004 | medical    | Willow Creek Homes             | sev 4 | ambulance_4 ETA 8 min | opened step 4
EVT-0005 | crime      | Riverside Market               | sev 1 | police_0 ETA 14 min | opened step 5
EVT-0006 | fire       | Central Plaza                  | sev 1 | fire_7 ETA 12 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside Market               | RETURNING → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [2 min], Central Plaza [7 min], Willow Creek Homes [8 min], Westside Fire Department [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [12 min], Highway 9 Interchange [3 min], Willow Creek Homes [5 min], Cedar Park Village [7 min], Northside Junction [7 min]
Central Police Station (police_station) → Spring Meadow Estates [7 min], Northside Junction [7 min], Willow Creek Homes [7 min], Central Plaza [15 min], Highway 9 Interchange [11 min]
Spring Meadow Estates (residential) → Central Police Station [7 min], Northside Junction [4 min], Cedar Park Village [2 min], Willow Creek Homes [5 min]
Willow Creek Homes (residential) → Riverside General Hospital [8 min], Westside Fire Department [5 min], Central Police Station [7 min], Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Cedar Park Village [5 min], Riverside Market [7 min], Central Plaza [8 min], Northside Junction [7 min]
Cedar Park Village (residential) → Westside Fire Department [7 min], Spring Meadow Estates [2 min], Willow Creek Homes [5 min], Northside Junction [1 min], Highway 9 Interchange [4 min], Riverside Market [12 min]
Central Plaza (commercial) → Riverside General Hospital [7 min], Riverside Market [6 min], Willow Creek Homes [8 min], Central Police Station [15 min]
Riverside Market (commercial) → Riverside General Hospital [2 min], Willow Creek Homes [7 min], Cedar Park Village [12 min], Central Plaza [6 min], Northside Junction [13 min]
Northside Junction (road_junction) → Central Police Station [7 min], Spring Meadow Estates [4 min], Cedar Park Village [1 min], Riverside Market [13 min], Highway 9 Interchange [6 min], Willow Creek Homes [7 min], Westside Fire Department [7 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [3 min], Willow Creek Homes [6 min], Cedar Park Village [4 min], Northside Junction [6 min], Central Police Station [11 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → ambulance ambulance_4
Step 5: CALL-0005 → police police_0
Step 6: CALL-0006 → fire fire_7

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's a fire at 924 Main Avenue! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Central Plaza                  | sev 1 | fire_5 ETA 12 min | opened step 1
EVT-0002 | fire       | Central Plaza                  | sev 3 | fire_6 ETA 12 min | opened step 2
EVT-0004 | medical    | Willow Creek Homes             | sev 4 | ambulance_4 ETA 8 min | opened step 4
EVT-0005 | crime      | Riverside Market               | sev 1 | police_0 ETA 14 min | opened step 5
EVT-0006 | fire       | Central Plaza                  | sev 1 | fire_7 ETA 12 min | opened step 6
EVT-0007 | crime      | Willow Creek Homes             | sev 2 | police_1 ETA 7 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0007
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [2 min], Central Plaza [7 min], Willow Creek Homes [8 min], Westside Fire Department [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [12 min], Highway 9 Interchange [3 min], Willow Creek Homes [5 min], Cedar Park Village [7 min], Northside Junction [7 min]
Central Police Station (police_station) → Spring Meadow Estates [7 min], Northside Junction [7 min], Willow Creek Homes [7 min], Central Plaza [15 min], Highway 9 Interchange [11 min]
Spring Meadow Estates (residential) → Central Police Station [7 min], Northside Junction [4 min], Cedar Park Village [2 min], Willow Creek Homes [5 min]
Willow Creek Homes (residential) → Riverside General Hospital [8 min], Westside Fire Department [5 min], Central Police Station [7 min], Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Cedar Park Village [5 min], Riverside Market [7 min], Central Plaza [8 min], Northside Junction [7 min]
Cedar Park Village (residential) → Westside Fire Department [7 min], Spring Meadow Estates [2 min], Willow Creek Homes [5 min], Northside Junction [1 min], Highway 9 Interchange [4 min], Riverside Market [12 min]
Central Plaza (commercial) → Riverside General Hospital [7 min], Riverside Market [6 min], Willow Creek Homes [8 min], Central Police Station [15 min]
Riverside Market (commercial) → Riverside General Hospital [2 min], Willow Creek Homes [7 min], Cedar Park Village [12 min], Central Plaza [6 min], Northside Junction [13 min]
Northside Junction (road_junction) → Central Police Station [7 min], Spring Meadow Estates [4 min], Cedar Park Village [1 min], Riverside Market [13 min], Highway 9 Interchange [6 min], Willow Creek Homes [7 min], Westside Fire Department [7 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [3 min], Willow Creek Homes [6 min], Cedar Park Village [4 min], Northside Junction [6 min], Central Police Station [11 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → police police_0
Step 6: CALL-0006 → fire fire_7
Step 7: CALL-0007 → police police_1

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
I think I heard gunshots near 274 Sunset Boulevard! People are running. I'm hiding inside Central Plaza, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Central Plaza                  | sev 1 | fire_5 ETA 12 min | opened step 1
EVT-0002 | fire       | Central Plaza                  | sev 3 | fire_6 ETA 12 min | opened step 2
EVT-0004 | medical    | Willow Creek Homes             | sev 4 | ambulance_4 ETA 8 min | opened step 4
EVT-0005 | crime      | Riverside Market               | sev 1 | police_0 ETA 14 min | opened step 5
EVT-0006 | fire       | Central Plaza                  | sev 1 | fire_7 ETA 12 min | opened step 6
EVT-0007 | crime      | Willow Creek Homes             | sev 2 | police_1 ETA 7 min | opened step 7
EVT-0008 | fire       | Willow Creek Homes             | sev 3 | HELD → fire_5 | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0007
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [2 min], Central Plaza [7 min], Willow Creek Homes [8 min], Westside Fire Department [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [12 min], Highway 9 Interchange [3 min], Willow Creek Homes [5 min], Cedar Park Village [7 min], Northside Junction [7 min]
Central Police Station (police_station) → Spring Meadow Estates [7 min], Northside Junction [7 min], Willow Creek Homes [7 min], Central Plaza [15 min], Highway 9 Interchange [11 min]
Spring Meadow Estates (residential) → Central Police Station [7 min], Northside Junction [4 min], Cedar Park Village [2 min], Willow Creek Homes [5 min]
Willow Creek Homes (residential) → Riverside General Hospital [8 min], Westside Fire Department [5 min], Central Police Station [7 min], Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Cedar Park Village [5 min], Riverside Market [7 min], Central Plaza [8 min], Northside Junction [7 min]
Cedar Park Village (residential) → Westside Fire Department [7 min], Spring Meadow Estates [2 min], Willow Creek Homes [5 min], Northside Junction [1 min], Highway 9 Interchange [4 min], Riverside Market [12 min]
Central Plaza (commercial) → Riverside General Hospital [7 min], Riverside Market [6 min], Willow Creek Homes [8 min], Central Police Station [15 min]
Riverside Market (commercial) → Riverside General Hospital [2 min], Willow Creek Homes [7 min], Cedar Park Village [12 min], Central Plaza [6 min], Northside Junction [13 min]
Northside Junction (road_junction) → Central Police Station [7 min], Spring Meadow Estates [4 min], Cedar Park Village [1 min], Riverside Market [13 min], Highway 9 Interchange [6 min], Willow Creek Homes [7 min], Westside Fire Department [7 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [3 min], Willow Creek Homes [6 min], Cedar Park Village [4 min], Northside Junction [6 min], Central Police Station [11 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → fire fire_7
Step 7: CALL-0007 → police police_1
Step 8: CALL-0008 → HOLD (fire, waiting for fire_5)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
I just got mugged near Riverside Market! The guy ran towards Park Street. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Central Plaza                  | sev 1 | fire_5 ETA 12 min | opened step 1
EVT-0002 | fire       | Central Plaza                  | sev 3 | fire_6 ETA 12 min | opened step 2
EVT-0004 | medical    | Willow Creek Homes             | sev 4 | ambulance_4 ETA 8 min | opened step 4
EVT-0005 | crime      | Riverside Market               | sev 1 | police_0 ETA 14 min | opened step 5
EVT-0006 | fire       | Central Plaza                  | sev 1 | fire_7 ETA 12 min | opened step 6
EVT-0007 | crime      | Willow Creek Homes             | sev 2 | police_1 ETA 7 min | opened step 7
EVT-0008 | fire       | Willow Creek Homes             | sev 3 | HELD → fire_5 | opened step 8
EVT-0009 | crime      | Central Plaza                  | sev 5 | police_2 ETA 15 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0007
police_2        | police     | Central Police Station         | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [2 min], Central Plaza [7 min], Willow Creek Homes [8 min], Westside Fire Department [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [12 min], Highway 9 Interchange [3 min], Willow Creek Homes [5 min], Cedar Park Village [7 min], Northside Junction [7 min]
Central Police Station (police_station) → Spring Meadow Estates [7 min], Northside Junction [7 min], Willow Creek Homes [7 min], Central Plaza [15 min], Highway 9 Interchange [11 min]
Spring Meadow Estates (residential) → Central Police Station [7 min], Northside Junction [4 min], Cedar Park Village [2 min], Willow Creek Homes [5 min]
Willow Creek Homes (residential) → Riverside General Hospital [8 min], Westside Fire Department [5 min], Central Police Station [7 min], Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Cedar Park Village [5 min], Riverside Market [7 min], Central Plaza [8 min], Northside Junction [7 min]
Cedar Park Village (residential) → Westside Fire Department [7 min], Spring Meadow Estates [2 min], Willow Creek Homes [5 min], Northside Junction [1 min], Highway 9 Interchange [4 min], Riverside Market [12 min]
Central Plaza (commercial) → Riverside General Hospital [7 min], Riverside Market [6 min], Willow Creek Homes [8 min], Central Police Station [15 min]
Riverside Market (commercial) → Riverside General Hospital [2 min], Willow Creek Homes [7 min], Cedar Park Village [12 min], Central Plaza [6 min], Northside Junction [13 min]
Northside Junction (road_junction) → Central Police Station [7 min], Spring Meadow Estates [4 min], Cedar Park Village [1 min], Riverside Market [13 min], Highway 9 Interchange [6 min], Willow Creek Homes [7 min], Westside Fire Department [7 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [3 min], Willow Creek Homes [6 min], Cedar Park Village [4 min], Northside Junction [6 min], Central Police Station [11 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → police police_1
Step 8: CALL-0008 → HOLD (fire, waiting for fire_5)
Step 9: CALL-0009 → police police_2

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "police_0", "from_event_id": "EVT-0005", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Car accident at Main Street and Cedar Avenue. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [6 min], Engine House No. 1 [6 min], Central Police Station [6 min], Magnolia Gardens [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [6 min], Central Police Station [1 min], Riverside Market [6 min], Sunset Villas [4 min], Elmwood Terrace [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [6 min], Engine House No. 1 [1 min], Riverside Market [6 min], Magnolia Gardens [6 min], Elmwood Terrace [6 min], Sunset Villas [8 min], Oakwood Apartments [6 min]
Elmwood Terrace (residential) → Riverside Market [3 min], Central Police Station [6 min], Engine House No. 1 [8 min], Magnolia Gardens [11 min]
Sunset Villas (residential) → Engine House No. 1 [4 min], Central Police Station [8 min], Riverside Market [9 min]
Riverside Condos (residential) → Central Crossroads [4 min], Riverside Market [7 min], Magnolia Gardens [9 min], Oakwood Apartments [11 min]
Magnolia Gardens (residential) → Central Police Station [6 min], Elmwood Terrace [11 min], Riverside Condos [9 min], Oakwood Apartments [1 min], Central Crossroads [5 min], St. Mary's Medical Center [8 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [6 min], Magnolia Gardens [1 min], Central Crossroads [7 min], Central Police Station [6 min], Riverside Condos [11 min], Riverside Market [7 min]
Riverside Market (commercial) → Engine House No. 1 [6 min], Central Police Station [6 min], Elmwood Terrace [3 min], Sunset Villas [9 min], Riverside Condos [7 min], Oakwood Apartments [7 min], Central Crossroads [7 min]
Central Crossroads (road_junction) → Riverside Condos [4 min], Magnolia Gardens [5 min], Oakwood Apartments [7 min], Riverside Market [7 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Fender bender on Main Street near Riverside Market. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Market               | sev 3 | ambulance_2 ETA 11 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [6 min], Engine House No. 1 [6 min], Central Police Station [6 min], Magnolia Gardens [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [6 min], Central Police Station [1 min], Riverside Market [6 min], Sunset Villas [4 min], Elmwood Terrace [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [6 min], Engine House No. 1 [1 min], Riverside Market [6 min], Magnolia Gardens [6 min], Elmwood Terrace [6 min], Sunset Villas [8 min], Oakwood Apartments [6 min]
Elmwood Terrace (residential) → Riverside Market [3 min], Central Police Station [6 min], Engine House No. 1 [8 min], Magnolia Gardens [11 min]
Sunset Villas (residential) → Engine House No. 1 [4 min], Central Police Station [8 min], Riverside Market [9 min]
Riverside Condos (residential) → Central Crossroads [4 min], Riverside Market [7 min], Magnolia Gardens [9 min], Oakwood Apartments [11 min]
Magnolia Gardens (residential) → Central Police Station [6 min], Elmwood Terrace [11 min], Riverside Condos [9 min], Oakwood Apartments [1 min], Central Crossroads [5 min], St. Mary's Medical Center [8 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [6 min], Magnolia Gardens [1 min], Central Crossroads [7 min], Central Police Station [6 min], Riverside Condos [11 min], Riverside Market [7 min]
Riverside Market (commercial) → Engine House No. 1 [6 min], Central Police Station [6 min], Elmwood Terrace [3 min], Sunset Villas [9 min], Riverside Condos [7 min], Oakwood Apartments [7 min], Central Crossroads [7 min]
Central Crossroads (road_junction) → Riverside Condos [4 min], Magnolia Gardens [5 min], Oakwood Apartments [7 min], Riverside Market [7 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Multi-car pileup on Main Street near Riverside Market! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Market               | sev 3 | ambulance_2 ETA 11 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [6 min], Engine House No. 1 [6 min], Central Police Station [6 min], Magnolia Gardens [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [6 min], Central Police Station [1 min], Riverside Market [6 min], Sunset Villas [4 min], Elmwood Terrace [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [6 min], Engine House No. 1 [1 min], Riverside Market [6 min], Magnolia Gardens [6 min], Elmwood Terrace [6 min], Sunset Villas [8 min], Oakwood Apartments [6 min]
Elmwood Terrace (residential) → Riverside Market [3 min], Central Police Station [6 min], Engine House No. 1 [8 min], Magnolia Gardens [11 min]
Sunset Villas (residential) → Engine House No. 1 [4 min], Central Police Station [8 min], Riverside Market [9 min]
Riverside Condos (residential) → Central Crossroads [4 min], Riverside Market [7 min], Magnolia Gardens [9 min], Oakwood Apartments [11 min]
Magnolia Gardens (residential) → Central Police Station [6 min], Elmwood Terrace [11 min], Riverside Condos [9 min], Oakwood Apartments [1 min], Central Crossroads [5 min], St. Mary's Medical Center [8 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [6 min], Magnolia Gardens [1 min], Central Crossroads [7 min], Central Police Station [6 min], Riverside Condos [11 min], Riverside Market [7 min]
Riverside Market (commercial) → Engine House No. 1 [6 min], Central Police Station [6 min], Elmwood Terrace [3 min], Sunset Villas [9 min], Riverside Condos [7 min], Oakwood Apartments [7 min], Central Crossroads [7 min]
Central Crossroads (road_junction) → Riverside Condos [4 min], Magnolia Gardens [5 min], Oakwood Apartments [7 min], Riverside Market [7 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Car accident at Main Street and Cedar Avenue. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Market               | sev 3 | ambulance_2 ETA 11 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [6 min], Engine House No. 1 [6 min], Central Police Station [6 min], Magnolia Gardens [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [6 min], Central Police Station [1 min], Riverside Market [6 min], Sunset Villas [4 min], Elmwood Terrace [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [6 min], Engine House No. 1 [1 min], Riverside Market [6 min], Magnolia Gardens [6 min], Elmwood Terrace [6 min], Sunset Villas [8 min], Oakwood Apartments [6 min]
Elmwood Terrace (residential) → Riverside Market [3 min], Central Police Station [6 min], Engine House No. 1 [8 min], Magnolia Gardens [11 min]
Sunset Villas (residential) → Engine House No. 1 [4 min], Central Police Station [8 min], Riverside Market [9 min]
Riverside Condos (residential) → Central Crossroads [4 min], Riverside Market [7 min], Magnolia Gardens [9 min], Oakwood Apartments [11 min]
Magnolia Gardens (residential) → Central Police Station [6 min], Elmwood Terrace [11 min], Riverside Condos [9 min], Oakwood Apartments [1 min], Central Crossroads [5 min], St. Mary's Medical Center [8 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [6 min], Magnolia Gardens [1 min], Central Crossroads [7 min], Central Police Station [6 min], Riverside Condos [11 min], Riverside Market [7 min]
Riverside Market (commercial) → Engine House No. 1 [6 min], Central Police Station [6 min], Elmwood Terrace [3 min], Sunset Villas [9 min], Riverside Condos [7 min], Oakwood Apartments [7 min], Central Crossroads [7 min]
Central Crossroads (road_junction) → Riverside Condos [4 min], Magnolia Gardens [5 min], Oakwood Apartments [7 min], Riverside Market [7 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Bad crash on Main Street! Car flipped over near Riverside Market. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Market               | sev 3 | ambulance_2 ETA 11 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [6 min], Engine House No. 1 [6 min], Central Police Station [6 min], Magnolia Gardens [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [6 min], Central Police Station [1 min], Riverside Market [6 min], Sunset Villas [4 min], Elmwood Terrace [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [6 min], Engine House No. 1 [1 min], Riverside Market [6 min], Magnolia Gardens [6 min], Elmwood Terrace [6 min], Sunset Villas [8 min], Oakwood Apartments [6 min]
Elmwood Terrace (residential) → Riverside Market [3 min], Central Police Station [6 min], Engine House No. 1 [8 min], Magnolia Gardens [11 min]
Sunset Villas (residential) → Engine House No. 1 [4 min], Central Police Station [8 min], Riverside Market [9 min]
Riverside Condos (residential) → Central Crossroads [4 min], Riverside Market [7 min], Magnolia Gardens [9 min], Oakwood Apartments [11 min]
Magnolia Gardens (residential) → Central Police Station [6 min], Elmwood Terrace [11 min], Riverside Condos [9 min], Oakwood Apartments [1 min], Central Crossroads [5 min], St. Mary's Medical Center [8 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [6 min], Magnolia Gardens [1 min], Central Crossroads [7 min], Central Police Station [6 min], Riverside Condos [11 min], Riverside Market [7 min]
Riverside Market (commercial) → Engine House No. 1 [6 min], Central Police Station [6 min], Elmwood Terrace [3 min], Sunset Villas [9 min], Riverside Condos [7 min], Oakwood Apartments [7 min], Central Crossroads [7 min]
Central Crossroads (road_junction) → Riverside Condos [4 min], Magnolia Gardens [5 min], Oakwood Apartments [7 min], Riverside Market [7 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Hi, I think I see some smoke coming from behind Sunset Villas. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Market               | sev 3 | ambulance_2 ETA 11 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [6 min], Engine House No. 1 [6 min], Central Police Station [6 min], Magnolia Gardens [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [6 min], Central Police Station [1 min], Riverside Market [6 min], Sunset Villas [4 min], Elmwood Terrace [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [6 min], Engine House No. 1 [1 min], Riverside Market [6 min], Magnolia Gardens [6 min], Elmwood Terrace [6 min], Sunset Villas [8 min], Oakwood Apartments [6 min]
Elmwood Terrace (residential) → Riverside Market [3 min], Central Police Station [6 min], Engine House No. 1 [8 min], Magnolia Gardens [11 min]
Sunset Villas (residential) → Engine House No. 1 [4 min], Central Police Station [8 min], Riverside Market [9 min]
Riverside Condos (residential) → Central Crossroads [4 min], Riverside Market [7 min], Magnolia Gardens [9 min], Oakwood Apartments [11 min]
Magnolia Gardens (residential) → Central Police Station [6 min], Elmwood Terrace [11 min], Riverside Condos [9 min], Oakwood Apartments [1 min], Central Crossroads [5 min], St. Mary's Medical Center [8 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [6 min], Magnolia Gardens [1 min], Central Crossroads [7 min], Central Police Station [6 min], Riverside Condos [11 min], Riverside Market [7 min]
Riverside Market (commercial) → Engine House No. 1 [6 min], Central Police Station [6 min], Elmwood Terrace [3 min], Sunset Villas [9 min], Riverside Condos [7 min], Oakwood Apartments [7 min], Central Crossroads [7 min]
Central Crossroads (road_junction) → Riverside Condos [4 min], Magnolia Gardens [5 min], Oakwood Apartments [7 min], Riverside Market [7 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
There's a massive fire — the whole block near Oakwood Apartments is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Market               | sev 3 | ambulance_2 ETA 11 min | opened step 1
EVT-0002 | fire       | Sunset Villas                  | sev 4 | fire_5 ETA 4 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [6 min], Engine House No. 1 [6 min], Central Police Station [6 min], Magnolia Gardens [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [6 min], Central Police Station [1 min], Riverside Market [6 min], Sunset Villas [4 min], Elmwood Terrace [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [6 min], Engine House No. 1 [1 min], Riverside Market [6 min], Magnolia Gardens [6 min], Elmwood Terrace [6 min], Sunset Villas [8 min], Oakwood Apartments [6 min]
Elmwood Terrace (residential) → Riverside Market [3 min], Central Police Station [6 min], Engine House No. 1 [8 min], Magnolia Gardens [11 min]
Sunset Villas (residential) → Engine House No. 1 [4 min], Central Police Station [8 min], Riverside Market [9 min]
Riverside Condos (residential) → Central Crossroads [4 min], Riverside Market [7 min], Magnolia Gardens [9 min], Oakwood Apartments [11 min]
Magnolia Gardens (residential) → Central Police Station [6 min], Elmwood Terrace [11 min], Riverside Condos [9 min], Oakwood Apartments [1 min], Central Crossroads [5 min], St. Mary's Medical Center [8 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [6 min], Magnolia Gardens [1 min], Central Crossroads [7 min], Central Police Station [6 min], Riverside Condos [11 min], Riverside Market [7 min]
Riverside Market (commercial) → Engine House No. 1 [6 min], Central Police Station [6 min], Elmwood Terrace [3 min], Sunset Villas [9 min], Riverside Condos [7 min], Oakwood Apartments [7 min], Central Crossroads [7 min]
Central Crossroads (road_junction) → Riverside Condos [4 min], Magnolia Gardens [5 min], Oakwood Apartments [7 min], Riverside Market [7 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's a massive fire — the whole block near Sunset Villas is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Market               | sev 3 | ambulance_2 ETA 11 min | opened step 1
EVT-0002 | fire       | Sunset Villas                  | sev 4 | fire_5 ETA 4 min | opened step 6
EVT-0003 | fire       | Oakwood Apartments             | sev 2 | fire_6 ETA 6 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [6 min], Engine House No. 1 [6 min], Central Police Station [6 min], Magnolia Gardens [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [6 min], Central Police Station [1 min], Riverside Market [6 min], Sunset Villas [4 min], Elmwood Terrace [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [6 min], Engine House No. 1 [1 min], Riverside Market [6 min], Magnolia Gardens [6 min], Elmwood Terrace [6 min], Sunset Villas [8 min], Oakwood Apartments [6 min]
Elmwood Terrace (residential) → Riverside Market [3 min], Central Police Station [6 min], Engine House No. 1 [8 min], Magnolia Gardens [11 min]
Sunset Villas (residential) → Engine House No. 1 [4 min], Central Police Station [8 min], Riverside Market [9 min]
Riverside Condos (residential) → Central Crossroads [4 min], Riverside Market [7 min], Magnolia Gardens [9 min], Oakwood Apartments [11 min]
Magnolia Gardens (residential) → Central Police Station [6 min], Elmwood Terrace [11 min], Riverside Condos [9 min], Oakwood Apartments [1 min], Central Crossroads [5 min], St. Mary's Medical Center [8 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [6 min], Magnolia Gardens [1 min], Central Crossroads [7 min], Central Police Station [6 min], Riverside Condos [11 min], Riverside Market [7 min]
Riverside Market (commercial) → Engine House No. 1 [6 min], Central Police Station [6 min], Elmwood Terrace [3 min], Sunset Villas [9 min], Riverside Condos [7 min], Oakwood Apartments [7 min], Central Crossroads [7 min]
Central Crossroads (road_junction) → Riverside Condos [4 min], Magnolia Gardens [5 min], Oakwood Apartments [7 min], Riverside Market [7 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → fire fire_5
Step 7: CALL-0007 → fire fire_6

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Pedestrian hit by a truck at Cedar Avenue near Sunset Villas. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Market               | sev 3 | ambulance_2 ETA 11 min | opened step 1
EVT-0002 | fire       | Sunset Villas                  | sev 4 | fire_5 ETA 4 min | opened step 6
EVT-0003 | fire       | Oakwood Apartments             | sev 2 | fire_6 ETA 6 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [6 min], Engine House No. 1 [6 min], Central Police Station [6 min], Magnolia Gardens [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [6 min], Central Police Station [1 min], Riverside Market [6 min], Sunset Villas [4 min], Elmwood Terrace [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [6 min], Engine House No. 1 [1 min], Riverside Market [6 min], Magnolia Gardens [6 min], Elmwood Terrace [6 min], Sunset Villas [8 min], Oakwood Apartments [6 min]
Elmwood Terrace (residential) → Riverside Market [3 min], Central Police Station [6 min], Engine House No. 1 [8 min], Magnolia Gardens [11 min]
Sunset Villas (residential) → Engine House No. 1 [4 min], Central Police Station [8 min], Riverside Market [9 min]
Riverside Condos (residential) → Central Crossroads [4 min], Riverside Market [7 min], Magnolia Gardens [9 min], Oakwood Apartments [11 min]
Magnolia Gardens (residential) → Central Police Station [6 min], Elmwood Terrace [11 min], Riverside Condos [9 min], Oakwood Apartments [1 min], Central Crossroads [5 min], St. Mary's Medical Center [8 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [6 min], Magnolia Gardens [1 min], Central Crossroads [7 min], Central Police Station [6 min], Riverside Condos [11 min], Riverside Market [7 min]
Riverside Market (commercial) → Engine House No. 1 [6 min], Central Police Station [6 min], Elmwood Terrace [3 min], Sunset Villas [9 min], Riverside Condos [7 min], Oakwood Apartments [7 min], Central Crossroads [7 min]
Central Crossroads (road_junction) → Riverside Condos [4 min], Magnolia Gardens [5 min], Oakwood Apartments [7 min], Riverside Market [7 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → fire fire_5
Step 7: CALL-0007 → fire fire_6
Step 8: CALL-0008 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Building's on fire on Maple Drive near Oakwood Apartments! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Market               | sev 3 | ambulance_2 ETA 11 min | opened step 1
EVT-0002 | fire       | Sunset Villas                  | sev 4 | fire_5 ETA 4 min | opened step 6
EVT-0003 | fire       | Oakwood Apartments             | sev 2 | fire_6 ETA 6 min | opened step 7
EVT-0004 | accident   | Sunset Villas                  | sev 4 | ambulance_3 ETA 10 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Sunset Villas                  | ON_SCENE → EVT-0002
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [6 min], Engine House No. 1 [6 min], Central Police Station [6 min], Magnolia Gardens [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [6 min], Central Police Station [1 min], Riverside Market [6 min], Sunset Villas [4 min], Elmwood Terrace [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [6 min], Engine House No. 1 [1 min], Riverside Market [6 min], Magnolia Gardens [6 min], Elmwood Terrace [6 min], Sunset Villas [8 min], Oakwood Apartments [6 min]
Elmwood Terrace (residential) → Riverside Market [3 min], Central Police Station [6 min], Engine House No. 1 [8 min], Magnolia Gardens [11 min]
Sunset Villas (residential) → Engine House No. 1 [4 min], Central Police Station [8 min], Riverside Market [9 min]
Riverside Condos (residential) → Central Crossroads [4 min], Riverside Market [7 min], Magnolia Gardens [9 min], Oakwood Apartments [11 min]
Magnolia Gardens (residential) → Central Police Station [6 min], Elmwood Terrace [11 min], Riverside Condos [9 min], Oakwood Apartments [1 min], Central Crossroads [5 min], St. Mary's Medical Center [8 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [6 min], Magnolia Gardens [1 min], Central Crossroads [7 min], Central Police Station [6 min], Riverside Condos [11 min], Riverside Market [7 min]
Riverside Market (commercial) → Engine House No. 1 [6 min], Central Police Station [6 min], Elmwood Terrace [3 min], Sunset Villas [9 min], Riverside Condos [7 min], Oakwood Apartments [7 min], Central Crossroads [7 min]
Central Crossroads (road_junction) → Riverside Condos [4 min], Magnolia Gardens [5 min], Oakwood Apartments [7 min], Riverside Market [7 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → fire fire_6
Step 8: CALL-0008 → Duplicate of EVT-0002
Step 9: CALL-0009 → ambulance ambulance_3

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Building's on fire on Maple Drive near Oakwood Apartments! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Market               | sev 3 | ambulance_2 ETA 11 min | opened step 1
EVT-0002 | fire       | Sunset Villas                  | sev 4 | fire_5 ETA 4 min | opened step 6
EVT-0003 | fire       | Oakwood Apartments             | sev 2 | fire_6 ETA 6 min | opened step 7
EVT-0004 | accident   | Sunset Villas                  | sev 4 | ambulance_3 ETA 10 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Sunset Villas                  | ON_SCENE → EVT-0002
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [6 min], Engine House No. 1 [6 min], Central Police Station [6 min], Magnolia Gardens [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [6 min], Central Police Station [1 min], Riverside Market [6 min], Sunset Villas [4 min], Elmwood Terrace [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [6 min], Engine House No. 1 [1 min], Riverside Market [6 min], Magnolia Gardens [6 min], Elmwood Terrace [6 min], Sunset Villas [8 min], Oakwood Apartments [6 min]
Elmwood Terrace (residential) → Riverside Market [3 min], Central Police Station [6 min], Engine House No. 1 [8 min], Magnolia Gardens [11 min]
Sunset Villas (residential) → Engine House No. 1 [4 min], Central Police Station [8 min], Riverside Market [9 min]
Riverside Condos (residential) → Central Crossroads [4 min], Riverside Market [7 min], Magnolia Gardens [9 min], Oakwood Apartments [11 min]
Magnolia Gardens (residential) → Central Police Station [6 min], Elmwood Terrace [11 min], Riverside Condos [9 min], Oakwood Apartments [1 min], Central Crossroads [5 min], St. Mary's Medical Center [8 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [6 min], Magnolia Gardens [1 min], Central Crossroads [7 min], Central Police Station [6 min], Riverside Condos [11 min], Riverside Market [7 min]
Riverside Market (commercial) → Engine House No. 1 [6 min], Central Police Station [6 min], Elmwood Terrace [3 min], Sunset Villas [9 min], Riverside Condos [7 min], Oakwood Apartments [7 min], Central Crossroads [7 min]
Central Crossroads (road_junction) → Riverside Condos [4 min], Magnolia Gardens [5 min], Oakwood Apartments [7 min], Riverside Market [7 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → Duplicate of EVT-0002
Step 9: CALL-0009 → ambulance ambulance_3
Step 10: CALL-0010 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}