[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Car accident at Third Avenue and Second Boulevard. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Highway 9 Interchange [1 min], Engine House No. 1 [2 min], Elmwood Terrace [7 min], Downtown Precinct [14 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [2 min], Highway 9 Interchange [3 min], Elmwood Terrace [5 min], Lakeview Residences [8 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [14 min], Central Plaza [4 min], Eastgate Roundabout [4 min], Lakeview Residences [11 min], Elmwood Terrace [13 min], Hilltop Manor [6 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [5 min], Lakeview Residences [3 min], Magnolia Gardens [5 min], Downtown Precinct [13 min], Willow Creek Homes [8 min], Highway 9 Interchange [6 min]
Lakeview Residences (residential) → Engine House No. 1 [8 min], Downtown Precinct [11 min], Elmwood Terrace [3 min], Magnolia Gardens [4 min], Willow Creek Homes [7 min], Highway 9 Interchange [9 min]
Willow Creek Homes (residential) → Lakeview Residences [7 min], Magnolia Gardens [6 min], Elmwood Terrace [8 min], Central Plaza [7 min]
Hilltop Manor (residential) → Central Plaza [3 min], Downtown Precinct [6 min], Eastgate Roundabout [13 min]
Magnolia Gardens (residential) → Elmwood Terrace [5 min], Lakeview Residences [4 min], Willow Creek Homes [6 min]
Central Plaza (commercial) → Downtown Precinct [4 min], Willow Creek Homes [7 min], Hilltop Manor [3 min], Eastgate Roundabout [8 min]
Eastgate Roundabout (road_junction) → Downtown Precinct [4 min], Central Plaza [8 min], Highway 9 Interchange [11 min], Hilltop Manor [13 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [1 min], Engine House No. 1 [3 min], Eastgate Roundabout [11 min], Elmwood Terrace [6 min], Lakeview Residences [9 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Oh god, the whole kitchen is on fire at 347 Elm Drive! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Willow Creek Homes             | sev 4 | ambulance_3 ETA 14 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Highway 9 Interchange [1 min], Engine House No. 1 [2 min], Elmwood Terrace [7 min], Downtown Precinct [14 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [2 min], Highway 9 Interchange [3 min], Elmwood Terrace [5 min], Lakeview Residences [8 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [14 min], Central Plaza [4 min], Eastgate Roundabout [4 min], Lakeview Residences [11 min], Elmwood Terrace [13 min], Hilltop Manor [6 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [5 min], Lakeview Residences [3 min], Magnolia Gardens [5 min], Downtown Precinct [13 min], Willow Creek Homes [8 min], Highway 9 Interchange [6 min]
Lakeview Residences (residential) → Engine House No. 1 [8 min], Downtown Precinct [11 min], Elmwood Terrace [3 min], Magnolia Gardens [4 min], Willow Creek Homes [7 min], Highway 9 Interchange [9 min]
Willow Creek Homes (residential) → Lakeview Residences [7 min], Magnolia Gardens [6 min], Elmwood Terrace [8 min], Central Plaza [7 min]
Hilltop Manor (residential) → Central Plaza [3 min], Downtown Precinct [6 min], Eastgate Roundabout [13 min]
Magnolia Gardens (residential) → Elmwood Terrace [5 min], Lakeview Residences [4 min], Willow Creek Homes [6 min]
Central Plaza (commercial) → Downtown Precinct [4 min], Willow Creek Homes [7 min], Hilltop Manor [3 min], Eastgate Roundabout [8 min]
Eastgate Roundabout (road_junction) → Downtown Precinct [4 min], Central Plaza [8 min], Highway 9 Interchange [11 min], Hilltop Manor [13 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [1 min], Engine House No. 1 [3 min], Eastgate Roundabout [11 min], Elmwood Terrace [6 min], Lakeview Residences [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Oh god, the whole kitchen is on fire at 736 Elm Drive! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Willow Creek Homes             | sev 4 | ambulance_3 ETA 14 min | opened step 1
EVT-0002 | fire       | Elmwood Terrace                | sev 1 | fire_5 ETA 5 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Highway 9 Interchange [1 min], Engine House No. 1 [2 min], Elmwood Terrace [7 min], Downtown Precinct [14 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [2 min], Highway 9 Interchange [3 min], Elmwood Terrace [5 min], Lakeview Residences [8 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [14 min], Central Plaza [4 min], Eastgate Roundabout [4 min], Lakeview Residences [11 min], Elmwood Terrace [13 min], Hilltop Manor [6 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [5 min], Lakeview Residences [3 min], Magnolia Gardens [5 min], Downtown Precinct [13 min], Willow Creek Homes [8 min], Highway 9 Interchange [6 min]
Lakeview Residences (residential) → Engine House No. 1 [8 min], Downtown Precinct [11 min], Elmwood Terrace [3 min], Magnolia Gardens [4 min], Willow Creek Homes [7 min], Highway 9 Interchange [9 min]
Willow Creek Homes (residential) → Lakeview Residences [7 min], Magnolia Gardens [6 min], Elmwood Terrace [8 min], Central Plaza [7 min]
Hilltop Manor (residential) → Central Plaza [3 min], Downtown Precinct [6 min], Eastgate Roundabout [13 min]
Magnolia Gardens (residential) → Elmwood Terrace [5 min], Lakeview Residences [4 min], Willow Creek Homes [6 min]
Central Plaza (commercial) → Downtown Precinct [4 min], Willow Creek Homes [7 min], Hilltop Manor [3 min], Eastgate Roundabout [8 min]
Eastgate Roundabout (road_junction) → Downtown Precinct [4 min], Central Plaza [8 min], Highway 9 Interchange [11 min], Hilltop Manor [13 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [1 min], Engine House No. 1 [3 min], Eastgate Roundabout [11 min], Elmwood Terrace [6 min], Lakeview Residences [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → fire fire_5

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Pedestrian hit by a truck at Elm Drive near Willow Creek Homes. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Willow Creek Homes             | sev 4 | ambulance_3 ETA 14 min | opened step 1
EVT-0002 | fire       | Elmwood Terrace                | sev 1 | fire_5 ETA 5 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Highway 9 Interchange [1 min], Engine House No. 1 [2 min], Elmwood Terrace [7 min], Downtown Precinct [14 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [2 min], Highway 9 Interchange [3 min], Elmwood Terrace [5 min], Lakeview Residences [8 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [14 min], Central Plaza [4 min], Eastgate Roundabout [4 min], Lakeview Residences [11 min], Elmwood Terrace [13 min], Hilltop Manor [6 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [5 min], Lakeview Residences [3 min], Magnolia Gardens [5 min], Downtown Precinct [13 min], Willow Creek Homes [8 min], Highway 9 Interchange [6 min]
Lakeview Residences (residential) → Engine House No. 1 [8 min], Downtown Precinct [11 min], Elmwood Terrace [3 min], Magnolia Gardens [4 min], Willow Creek Homes [7 min], Highway 9 Interchange [9 min]
Willow Creek Homes (residential) → Lakeview Residences [7 min], Magnolia Gardens [6 min], Elmwood Terrace [8 min], Central Plaza [7 min]
Hilltop Manor (residential) → Central Plaza [3 min], Downtown Precinct [6 min], Eastgate Roundabout [13 min]
Magnolia Gardens (residential) → Elmwood Terrace [5 min], Lakeview Residences [4 min], Willow Creek Homes [6 min]
Central Plaza (commercial) → Downtown Precinct [4 min], Willow Creek Homes [7 min], Hilltop Manor [3 min], Eastgate Roundabout [8 min]
Eastgate Roundabout (road_junction) → Downtown Precinct [4 min], Central Plaza [8 min], Highway 9 Interchange [11 min], Hilltop Manor [13 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [1 min], Engine House No. 1 [3 min], Eastgate Roundabout [11 min], Elmwood Terrace [6 min], Lakeview Residences [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → fire fire_5
Step 3: CALL-0003 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Fender bender on Second Boulevard near Lakeview Residences. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Willow Creek Homes             | sev 4 | ambulance_3 ETA 14 min | opened step 1
EVT-0002 | fire       | Elmwood Terrace                | sev 1 | fire_5 ETA 5 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Highway 9 Interchange [1 min], Engine House No. 1 [2 min], Elmwood Terrace [7 min], Downtown Precinct [14 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [2 min], Highway 9 Interchange [3 min], Elmwood Terrace [5 min], Lakeview Residences [8 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [14 min], Central Plaza [4 min], Eastgate Roundabout [4 min], Lakeview Residences [11 min], Elmwood Terrace [13 min], Hilltop Manor [6 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [5 min], Lakeview Residences [3 min], Magnolia Gardens [5 min], Downtown Precinct [13 min], Willow Creek Homes [8 min], Highway 9 Interchange [6 min]
Lakeview Residences (residential) → Engine House No. 1 [8 min], Downtown Precinct [11 min], Elmwood Terrace [3 min], Magnolia Gardens [4 min], Willow Creek Homes [7 min], Highway 9 Interchange [9 min]
Willow Creek Homes (residential) → Lakeview Residences [7 min], Magnolia Gardens [6 min], Elmwood Terrace [8 min], Central Plaza [7 min]
Hilltop Manor (residential) → Central Plaza [3 min], Downtown Precinct [6 min], Eastgate Roundabout [13 min]
Magnolia Gardens (residential) → Elmwood Terrace [5 min], Lakeview Residences [4 min], Willow Creek Homes [6 min]
Central Plaza (commercial) → Downtown Precinct [4 min], Willow Creek Homes [7 min], Hilltop Manor [3 min], Eastgate Roundabout [8 min]
Eastgate Roundabout (road_junction) → Downtown Precinct [4 min], Central Plaza [8 min], Highway 9 Interchange [11 min], Hilltop Manor [13 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [1 min], Engine House No. 1 [3 min], Eastgate Roundabout [11 min], Elmwood Terrace [6 min], Lakeview Residences [9 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → fire fire_5
Step 3: CALL-0003 → Duplicate of EVT-0002
Step 4: CALL-0004 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Yeah there's a small fire in a dumpster near Hilltop Manor on Lake Boulevard. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Willow Creek Homes             | sev 4 | ambulance_3 ETA 14 min | opened step 1
EVT-0002 | fire       | Elmwood Terrace                | sev 1 | fire_5 ETA 5 min | opened step 2
EVT-0003 | accident   | Lakeview Residences            | sev 2 | ambulance_4 ETA 9 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Highway 9 Interchange [1 min], Engine House No. 1 [2 min], Elmwood Terrace [7 min], Downtown Precinct [14 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [2 min], Highway 9 Interchange [3 min], Elmwood Terrace [5 min], Lakeview Residences [8 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [14 min], Central Plaza [4 min], Eastgate Roundabout [4 min], Lakeview Residences [11 min], Elmwood Terrace [13 min], Hilltop Manor [6 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [5 min], Lakeview Residences [3 min], Magnolia Gardens [5 min], Downtown Precinct [13 min], Willow Creek Homes [8 min], Highway 9 Interchange [6 min]
Lakeview Residences (residential) → Engine House No. 1 [8 min], Downtown Precinct [11 min], Elmwood Terrace [3 min], Magnolia Gardens [4 min], Willow Creek Homes [7 min], Highway 9 Interchange [9 min]
Willow Creek Homes (residential) → Lakeview Residences [7 min], Magnolia Gardens [6 min], Elmwood Terrace [8 min], Central Plaza [7 min]
Hilltop Manor (residential) → Central Plaza [3 min], Downtown Precinct [6 min], Eastgate Roundabout [13 min]
Magnolia Gardens (residential) → Elmwood Terrace [5 min], Lakeview Residences [4 min], Willow Creek Homes [6 min]
Central Plaza (commercial) → Downtown Precinct [4 min], Willow Creek Homes [7 min], Hilltop Manor [3 min], Eastgate Roundabout [8 min]
Eastgate Roundabout (road_junction) → Downtown Precinct [4 min], Central Plaza [8 min], Highway 9 Interchange [11 min], Hilltop Manor [13 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [1 min], Engine House No. 1 [3 min], Eastgate Roundabout [11 min], Elmwood Terrace [6 min], Lakeview Residences [9 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0002
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → ambulance ambulance_4

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Someone's not breathing at Lakeview Residences! A bystander is doing CPR. Please send an ambulance to Second Boulevard immediately!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Willow Creek Homes             | sev 4 | ambulance_3 ETA 14 min | opened step 1
EVT-0002 | fire       | Elmwood Terrace                | sev 1 | fire_5 ETA 5 min | opened step 2
EVT-0003 | accident   | Lakeview Residences            | sev 2 | ambulance_4 ETA 9 min | opened step 5
EVT-0004 | fire       | Hilltop Manor                  | sev 5 | fire_6 ETA 22 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_5          | fire       | Elmwood Terrace                | ON_SCENE → EVT-0002
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Highway 9 Interchange [1 min], Engine House No. 1 [2 min], Elmwood Terrace [7 min], Downtown Precinct [14 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [2 min], Highway 9 Interchange [3 min], Elmwood Terrace [5 min], Lakeview Residences [8 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [14 min], Central Plaza [4 min], Eastgate Roundabout [4 min], Lakeview Residences [11 min], Elmwood Terrace [13 min], Hilltop Manor [6 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [5 min], Lakeview Residences [3 min], Magnolia Gardens [5 min], Downtown Precinct [13 min], Willow Creek Homes [8 min], Highway 9 Interchange [6 min]
Lakeview Residences (residential) → Engine House No. 1 [8 min], Downtown Precinct [11 min], Elmwood Terrace [3 min], Magnolia Gardens [4 min], Willow Creek Homes [7 min], Highway 9 Interchange [9 min]
Willow Creek Homes (residential) → Lakeview Residences [7 min], Magnolia Gardens [6 min], Elmwood Terrace [8 min], Central Plaza [7 min]
Hilltop Manor (residential) → Central Plaza [3 min], Downtown Precinct [6 min], Eastgate Roundabout [13 min]
Magnolia Gardens (residential) → Elmwood Terrace [5 min], Lakeview Residences [4 min], Willow Creek Homes [6 min]
Central Plaza (commercial) → Downtown Precinct [4 min], Willow Creek Homes [7 min], Hilltop Manor [3 min], Eastgate Roundabout [8 min]
Eastgate Roundabout (road_junction) → Downtown Precinct [4 min], Central Plaza [8 min], Highway 9 Interchange [11 min], Hilltop Manor [13 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [1 min], Engine House No. 1 [3 min], Eastgate Roundabout [11 min], Elmwood Terrace [6 min], Lakeview Residences [9 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → ambulance ambulance_4
Step 6: CALL-0006 → fire fire_6

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's been some kind of mass incident at Magnolia Gardens — multiple people down, some not moving. We need everything, Hill Road entrance.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Willow Creek Homes             | sev 4 | ambulance_3 ETA 14 min | opened step 1
EVT-0002 | fire       | Elmwood Terrace                | sev 1 | fire_5 ETA 5 min | opened step 2
EVT-0003 | accident   | Lakeview Residences            | sev 2 | ambulance_4 ETA 9 min | opened step 5
EVT-0004 | fire       | Hilltop Manor                  | sev 5 | fire_6 ETA 22 min | opened step 6
EVT-0005 | medical    | Lakeview Residences            | sev 2 | HELD → ambulance_4 | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_5          | fire       | Elmwood Terrace                | ON_SCENE → EVT-0002
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Highway 9 Interchange [1 min], Engine House No. 1 [2 min], Elmwood Terrace [7 min], Downtown Precinct [14 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [2 min], Highway 9 Interchange [3 min], Elmwood Terrace [5 min], Lakeview Residences [8 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [14 min], Central Plaza [4 min], Eastgate Roundabout [4 min], Lakeview Residences [11 min], Elmwood Terrace [13 min], Hilltop Manor [6 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [5 min], Lakeview Residences [3 min], Magnolia Gardens [5 min], Downtown Precinct [13 min], Willow Creek Homes [8 min], Highway 9 Interchange [6 min]
Lakeview Residences (residential) → Engine House No. 1 [8 min], Downtown Precinct [11 min], Elmwood Terrace [3 min], Magnolia Gardens [4 min], Willow Creek Homes [7 min], Highway 9 Interchange [9 min]
Willow Creek Homes (residential) → Lakeview Residences [7 min], Magnolia Gardens [6 min], Elmwood Terrace [8 min], Central Plaza [7 min]
Hilltop Manor (residential) → Central Plaza [3 min], Downtown Precinct [6 min], Eastgate Roundabout [13 min]
Magnolia Gardens (residential) → Elmwood Terrace [5 min], Lakeview Residences [4 min], Willow Creek Homes [6 min]
Central Plaza (commercial) → Downtown Precinct [4 min], Willow Creek Homes [7 min], Hilltop Manor [3 min], Eastgate Roundabout [8 min]
Eastgate Roundabout (road_junction) → Downtown Precinct [4 min], Central Plaza [8 min], Highway 9 Interchange [11 min], Hilltop Manor [13 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [1 min], Engine House No. 1 [3 min], Eastgate Roundabout [11 min], Elmwood Terrace [6 min], Lakeview Residences [9 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → ambulance ambulance_4
Step 6: CALL-0006 → fire fire_6
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_4)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_4", "from_event_id": "EVT-0003", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Bad crash on Hill Road! Car flipped over near Magnolia Gardens. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Willow Creek Homes             | sev 4 | ambulance_3 ETA 14 min | opened step 1
EVT-0003 | accident   | Lakeview Residences            | sev 2 | UNASSIGNED | opened step 5
EVT-0004 | fire       | Hilltop Manor                  | sev 5 | fire_6 ETA 22 min | opened step 6
EVT-0005 | medical    | Lakeview Residences            | sev 2 | HELD → ambulance_4 | opened step 7
EVT-0006 | medical    | Magnolia Gardens               | sev 4 | ambulance_4 ETA 11 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
fire_5          | fire       | Elmwood Terrace                | RETURNING → EVT-0002
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Highway 9 Interchange [1 min], Engine House No. 1 [2 min], Elmwood Terrace [7 min], Downtown Precinct [14 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [2 min], Highway 9 Interchange [3 min], Elmwood Terrace [5 min], Lakeview Residences [8 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [14 min], Central Plaza [4 min], Eastgate Roundabout [4 min], Lakeview Residences [11 min], Elmwood Terrace [13 min], Hilltop Manor [6 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [5 min], Lakeview Residences [3 min], Magnolia Gardens [5 min], Downtown Precinct [13 min], Willow Creek Homes [8 min], Highway 9 Interchange [6 min]
Lakeview Residences (residential) → Engine House No. 1 [8 min], Downtown Precinct [11 min], Elmwood Terrace [3 min], Magnolia Gardens [4 min], Willow Creek Homes [7 min], Highway 9 Interchange [9 min]
Willow Creek Homes (residential) → Lakeview Residences [7 min], Magnolia Gardens [6 min], Elmwood Terrace [8 min], Central Plaza [7 min]
Hilltop Manor (residential) → Central Plaza [3 min], Downtown Precinct [6 min], Eastgate Roundabout [13 min]
Magnolia Gardens (residential) → Elmwood Terrace [5 min], Lakeview Residences [4 min], Willow Creek Homes [6 min]
Central Plaza (commercial) → Downtown Precinct [4 min], Willow Creek Homes [7 min], Hilltop Manor [3 min], Eastgate Roundabout [8 min]
Eastgate Roundabout (road_junction) → Downtown Precinct [4 min], Central Plaza [8 min], Highway 9 Interchange [11 min], Hilltop Manor [13 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [1 min], Engine House No. 1 [3 min], Eastgate Roundabout [11 min], Elmwood Terrace [6 min], Lakeview Residences [9 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → fire fire_6
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_4)
Step 8: CALL-0008 → ambulance ?

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
There's a man having chest pains at 524 Third Avenue. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Willow Creek Homes             | sev 4 | ambulance_3 ETA 14 min | opened step 1
EVT-0004 | fire       | Hilltop Manor                  | sev 5 | fire_6 ETA 22 min | opened step 6
EVT-0005 | medical    | Lakeview Residences            | sev 2 | HELD → ambulance_4 | opened step 7
EVT-0006 | medical    | Magnolia Gardens               | sev 4 | ambulance_4 ETA 11 min | opened step 8
EVT-0007 | accident   | Magnolia Gardens               | sev 3 | HELD → ambulance_3 | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
fire_5          | fire       | Elmwood Terrace                | RETURNING → EVT-0002
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Highway 9 Interchange [1 min], Engine House No. 1 [2 min], Elmwood Terrace [7 min], Downtown Precinct [14 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [2 min], Highway 9 Interchange [3 min], Elmwood Terrace [5 min], Lakeview Residences [8 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [14 min], Central Plaza [4 min], Eastgate Roundabout [4 min], Lakeview Residences [11 min], Elmwood Terrace [13 min], Hilltop Manor [6 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [5 min], Lakeview Residences [3 min], Magnolia Gardens [5 min], Downtown Precinct [13 min], Willow Creek Homes [8 min], Highway 9 Interchange [6 min]
Lakeview Residences (residential) → Engine House No. 1 [8 min], Downtown Precinct [11 min], Elmwood Terrace [3 min], Magnolia Gardens [4 min], Willow Creek Homes [7 min], Highway 9 Interchange [9 min]
Willow Creek Homes (residential) → Lakeview Residences [7 min], Magnolia Gardens [6 min], Elmwood Terrace [8 min], Central Plaza [7 min]
Hilltop Manor (residential) → Central Plaza [3 min], Downtown Precinct [6 min], Eastgate Roundabout [13 min]
Magnolia Gardens (residential) → Elmwood Terrace [5 min], Lakeview Residences [4 min], Willow Creek Homes [6 min]
Central Plaza (commercial) → Downtown Precinct [4 min], Willow Creek Homes [7 min], Hilltop Manor [3 min], Eastgate Roundabout [8 min]
Eastgate Roundabout (road_junction) → Downtown Precinct [4 min], Central Plaza [8 min], Highway 9 Interchange [11 min], Hilltop Manor [13 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [1 min], Engine House No. 1 [3 min], Eastgate Roundabout [11 min], Elmwood Terrace [6 min], Lakeview Residences [9 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_4)
Step 8: CALL-0008 → ambulance ?
Step 9: CALL-0009 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Oh god, the whole kitchen is on fire at 789 Park Boulevard! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [1 min], Downtown Mall [4 min], Eastgate Roundabout [3 min], Hilltop Manor [9 min], Oakwood Apartments [10 min]
Westside Fire Department (fire_station) → Hilltop Manor [3 min], Downtown Mall [10 min], Metro Police HQ [9 min], Spring Meadow Estates [9 min], Oakwood Apartments [11 min]
Metro Police HQ (police_station) → Riverside General Hospital [1 min], Westside Fire Department [9 min], Downtown Mall [2 min], Hilltop Manor [7 min], Eastgate Roundabout [3 min]
Oakwood Apartments (residential) → Westside Fire Department [11 min], Parkside Shopping Center [4 min], Spring Meadow Estates [3 min], Riverside General Hospital [10 min]
Hilltop Manor (residential) → Riverside General Hospital [9 min], Westside Fire Department [3 min], Metro Police HQ [7 min], Spring Meadow Estates [8 min], Parkside Shopping Center [10 min], Downtown Mall [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [9 min], Oakwood Apartments [3 min], Hilltop Manor [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [8 min], Downtown Mall [11 min]
Parkside Shopping Center (commercial) → Oakwood Apartments [4 min], Spring Meadow Estates [4 min], Eastgate Roundabout [10 min], Hilltop Manor [10 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Westside Fire Department [10 min], Metro Police HQ [2 min], Spring Meadow Estates [11 min], Eastgate Roundabout [5 min], Hilltop Manor [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [10 min], Downtown Mall [5 min], Metro Police HQ [3 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Hi, I think I see some smoke coming from behind Spring Meadow Estates. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Hilltop Manor                  | sev 1 | fire_5 ETA 2 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [1 min], Downtown Mall [4 min], Eastgate Roundabout [3 min], Hilltop Manor [9 min], Oakwood Apartments [10 min]
Westside Fire Department (fire_station) → Hilltop Manor [3 min], Downtown Mall [10 min], Metro Police HQ [9 min], Spring Meadow Estates [9 min], Oakwood Apartments [11 min]
Metro Police HQ (police_station) → Riverside General Hospital [1 min], Westside Fire Department [9 min], Downtown Mall [2 min], Hilltop Manor [7 min], Eastgate Roundabout [3 min]
Oakwood Apartments (residential) → Westside Fire Department [11 min], Parkside Shopping Center [4 min], Spring Meadow Estates [3 min], Riverside General Hospital [10 min]
Hilltop Manor (residential) → Riverside General Hospital [9 min], Westside Fire Department [3 min], Metro Police HQ [7 min], Spring Meadow Estates [8 min], Parkside Shopping Center [10 min], Downtown Mall [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [9 min], Oakwood Apartments [3 min], Hilltop Manor [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [8 min], Downtown Mall [11 min]
Parkside Shopping Center (commercial) → Oakwood Apartments [4 min], Spring Meadow Estates [4 min], Eastgate Roundabout [10 min], Hilltop Manor [10 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Westside Fire Department [10 min], Metro Police HQ [2 min], Spring Meadow Estates [11 min], Eastgate Roundabout [5 min], Hilltop Manor [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [10 min], Downtown Mall [5 min], Metro Police HQ [3 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's a break-in happening right now at 167 River Drive. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Hilltop Manor                  | sev 1 | fire_5 ETA 2 min | opened step 1
EVT-0002 | fire       | Spring Meadow Estates          | sev 1 | fire_6 ETA 9 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Hilltop Manor                  | ON_SCENE → EVT-0001
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [1 min], Downtown Mall [4 min], Eastgate Roundabout [3 min], Hilltop Manor [9 min], Oakwood Apartments [10 min]
Westside Fire Department (fire_station) → Hilltop Manor [3 min], Downtown Mall [10 min], Metro Police HQ [9 min], Spring Meadow Estates [9 min], Oakwood Apartments [11 min]
Metro Police HQ (police_station) → Riverside General Hospital [1 min], Westside Fire Department [9 min], Downtown Mall [2 min], Hilltop Manor [7 min], Eastgate Roundabout [3 min]
Oakwood Apartments (residential) → Westside Fire Department [11 min], Parkside Shopping Center [4 min], Spring Meadow Estates [3 min], Riverside General Hospital [10 min]
Hilltop Manor (residential) → Riverside General Hospital [9 min], Westside Fire Department [3 min], Metro Police HQ [7 min], Spring Meadow Estates [8 min], Parkside Shopping Center [10 min], Downtown Mall [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [9 min], Oakwood Apartments [3 min], Hilltop Manor [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [8 min], Downtown Mall [11 min]
Parkside Shopping Center (commercial) → Oakwood Apartments [4 min], Spring Meadow Estates [4 min], Eastgate Roundabout [10 min], Hilltop Manor [10 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Westside Fire Department [10 min], Metro Police HQ [2 min], Spring Meadow Estates [11 min], Eastgate Roundabout [5 min], Hilltop Manor [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [10 min], Downtown Mall [5 min], Metro Police HQ [3 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5
Step 2: CALL-0002 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's a break-in happening right now at 891 River Drive. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Hilltop Manor                  | sev 1 | fire_5 ETA 2 min | opened step 1
EVT-0002 | fire       | Spring Meadow Estates          | sev 1 | fire_6 ETA 9 min | opened step 2
EVT-0003 | crime      | Parkside Shopping Center       | sev 2 | police_0 ETA 13 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Hilltop Manor                  | ON_SCENE → EVT-0001
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [1 min], Downtown Mall [4 min], Eastgate Roundabout [3 min], Hilltop Manor [9 min], Oakwood Apartments [10 min]
Westside Fire Department (fire_station) → Hilltop Manor [3 min], Downtown Mall [10 min], Metro Police HQ [9 min], Spring Meadow Estates [9 min], Oakwood Apartments [11 min]
Metro Police HQ (police_station) → Riverside General Hospital [1 min], Westside Fire Department [9 min], Downtown Mall [2 min], Hilltop Manor [7 min], Eastgate Roundabout [3 min]
Oakwood Apartments (residential) → Westside Fire Department [11 min], Parkside Shopping Center [4 min], Spring Meadow Estates [3 min], Riverside General Hospital [10 min]
Hilltop Manor (residential) → Riverside General Hospital [9 min], Westside Fire Department [3 min], Metro Police HQ [7 min], Spring Meadow Estates [8 min], Parkside Shopping Center [10 min], Downtown Mall [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [9 min], Oakwood Apartments [3 min], Hilltop Manor [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [8 min], Downtown Mall [11 min]
Parkside Shopping Center (commercial) → Oakwood Apartments [4 min], Spring Meadow Estates [4 min], Eastgate Roundabout [10 min], Hilltop Manor [10 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Westside Fire Department [10 min], Metro Police HQ [2 min], Spring Meadow Estates [11 min], Eastgate Roundabout [5 min], Hilltop Manor [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [10 min], Downtown Mall [5 min], Metro Police HQ [3 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5
Step 2: CALL-0002 → fire fire_6
Step 3: CALL-0003 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
I think I heard gunshots near 283 River Drive! People are running. I'm hiding inside Parkside Shopping Center, please send help!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Spring Meadow Estates          | sev 1 | fire_6 ETA 9 min | opened step 2
EVT-0003 | crime      | Parkside Shopping Center       | sev 2 | police_0 ETA 13 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Hilltop Manor                  | RETURNING → EVT-0001
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [1 min], Downtown Mall [4 min], Eastgate Roundabout [3 min], Hilltop Manor [9 min], Oakwood Apartments [10 min]
Westside Fire Department (fire_station) → Hilltop Manor [3 min], Downtown Mall [10 min], Metro Police HQ [9 min], Spring Meadow Estates [9 min], Oakwood Apartments [11 min]
Metro Police HQ (police_station) → Riverside General Hospital [1 min], Westside Fire Department [9 min], Downtown Mall [2 min], Hilltop Manor [7 min], Eastgate Roundabout [3 min]
Oakwood Apartments (residential) → Westside Fire Department [11 min], Parkside Shopping Center [4 min], Spring Meadow Estates [3 min], Riverside General Hospital [10 min]
Hilltop Manor (residential) → Riverside General Hospital [9 min], Westside Fire Department [3 min], Metro Police HQ [7 min], Spring Meadow Estates [8 min], Parkside Shopping Center [10 min], Downtown Mall [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [9 min], Oakwood Apartments [3 min], Hilltop Manor [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [8 min], Downtown Mall [11 min]
Parkside Shopping Center (commercial) → Oakwood Apartments [4 min], Spring Meadow Estates [4 min], Eastgate Roundabout [10 min], Hilltop Manor [10 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Westside Fire Department [10 min], Metro Police HQ [2 min], Spring Meadow Estates [11 min], Eastgate Roundabout [5 min], Hilltop Manor [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [10 min], Downtown Mall [5 min], Metro Police HQ [3 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → fire fire_6
Step 3: CALL-0003 → police police_0
Step 4: CALL-0004 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's been some kind of mass incident at Parkside Shopping Center — multiple people down, some not moving. We need everything, River Drive entrance.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Spring Meadow Estates          | sev 1 | fire_6 ETA 9 min | opened step 2
EVT-0003 | crime      | Parkside Shopping Center       | sev 2 | police_0 ETA 13 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Hilltop Manor                  | RETURNING → EVT-0001
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [1 min], Downtown Mall [4 min], Eastgate Roundabout [3 min], Hilltop Manor [9 min], Oakwood Apartments [10 min]
Westside Fire Department (fire_station) → Hilltop Manor [3 min], Downtown Mall [10 min], Metro Police HQ [9 min], Spring Meadow Estates [9 min], Oakwood Apartments [11 min]
Metro Police HQ (police_station) → Riverside General Hospital [1 min], Westside Fire Department [9 min], Downtown Mall [2 min], Hilltop Manor [7 min], Eastgate Roundabout [3 min]
Oakwood Apartments (residential) → Westside Fire Department [11 min], Parkside Shopping Center [4 min], Spring Meadow Estates [3 min], Riverside General Hospital [10 min]
Hilltop Manor (residential) → Riverside General Hospital [9 min], Westside Fire Department [3 min], Metro Police HQ [7 min], Spring Meadow Estates [8 min], Parkside Shopping Center [10 min], Downtown Mall [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [9 min], Oakwood Apartments [3 min], Hilltop Manor [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [8 min], Downtown Mall [11 min]
Parkside Shopping Center (commercial) → Oakwood Apartments [4 min], Spring Meadow Estates [4 min], Eastgate Roundabout [10 min], Hilltop Manor [10 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Westside Fire Department [10 min], Metro Police HQ [2 min], Spring Meadow Estates [11 min], Eastgate Roundabout [5 min], Hilltop Manor [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [10 min], Downtown Mall [5 min], Metro Police HQ [3 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → police police_0
Step 4: CALL-0004 → Duplicate of EVT-0003
Step 5: CALL-0005 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Yeah there's a small fire in a dumpster near Parkside Shopping Center on River Drive. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Spring Meadow Estates          | sev 1 | fire_6 ETA 9 min | opened step 2
EVT-0003 | crime      | Parkside Shopping Center       | sev 2 | police_0 ETA 13 min | opened step 3
EVT-0004 | medical    | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 13 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [1 min], Downtown Mall [4 min], Eastgate Roundabout [3 min], Hilltop Manor [9 min], Oakwood Apartments [10 min]
Westside Fire Department (fire_station) → Hilltop Manor [3 min], Downtown Mall [10 min], Metro Police HQ [9 min], Spring Meadow Estates [9 min], Oakwood Apartments [11 min]
Metro Police HQ (police_station) → Riverside General Hospital [1 min], Westside Fire Department [9 min], Downtown Mall [2 min], Hilltop Manor [7 min], Eastgate Roundabout [3 min]
Oakwood Apartments (residential) → Westside Fire Department [11 min], Parkside Shopping Center [4 min], Spring Meadow Estates [3 min], Riverside General Hospital [10 min]
Hilltop Manor (residential) → Riverside General Hospital [9 min], Westside Fire Department [3 min], Metro Police HQ [7 min], Spring Meadow Estates [8 min], Parkside Shopping Center [10 min], Downtown Mall [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [9 min], Oakwood Apartments [3 min], Hilltop Manor [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [8 min], Downtown Mall [11 min]
Parkside Shopping Center (commercial) → Oakwood Apartments [4 min], Spring Meadow Estates [4 min], Eastgate Roundabout [10 min], Hilltop Manor [10 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Westside Fire Department [10 min], Metro Police HQ [2 min], Spring Meadow Estates [11 min], Eastgate Roundabout [5 min], Hilltop Manor [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [10 min], Downtown Mall [5 min], Metro Police HQ [3 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0003
Step 5: CALL-0005 → Duplicate of EVT-0003
Step 6: CALL-0006 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Active shooter at Spring Meadow Estates! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Spring Meadow Estates          | sev 1 | fire_6 ETA 9 min | opened step 2
EVT-0003 | crime      | Parkside Shopping Center       | sev 2 | police_0 ETA 13 min | opened step 3
EVT-0004 | medical    | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 13 min | opened step 6
EVT-0005 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 13 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [1 min], Downtown Mall [4 min], Eastgate Roundabout [3 min], Hilltop Manor [9 min], Oakwood Apartments [10 min]
Westside Fire Department (fire_station) → Hilltop Manor [3 min], Downtown Mall [10 min], Metro Police HQ [9 min], Spring Meadow Estates [9 min], Oakwood Apartments [11 min]
Metro Police HQ (police_station) → Riverside General Hospital [1 min], Westside Fire Department [9 min], Downtown Mall [2 min], Hilltop Manor [7 min], Eastgate Roundabout [3 min]
Oakwood Apartments (residential) → Westside Fire Department [11 min], Parkside Shopping Center [4 min], Spring Meadow Estates [3 min], Riverside General Hospital [10 min]
Hilltop Manor (residential) → Riverside General Hospital [9 min], Westside Fire Department [3 min], Metro Police HQ [7 min], Spring Meadow Estates [8 min], Parkside Shopping Center [10 min], Downtown Mall [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [9 min], Oakwood Apartments [3 min], Hilltop Manor [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [8 min], Downtown Mall [11 min]
Parkside Shopping Center (commercial) → Oakwood Apartments [4 min], Spring Meadow Estates [4 min], Eastgate Roundabout [10 min], Hilltop Manor [10 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Westside Fire Department [10 min], Metro Police HQ [2 min], Spring Meadow Estates [11 min], Eastgate Roundabout [5 min], Hilltop Manor [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [10 min], Downtown Mall [5 min], Metro Police HQ [3 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0003
Step 6: CALL-0006 → ambulance ambulance_3
Step 7: CALL-0007 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Oh god, the whole kitchen is on fire at 953 Sunset Street! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Spring Meadow Estates          | sev 1 | fire_6 ETA 9 min | opened step 2
EVT-0003 | crime      | Parkside Shopping Center       | sev 2 | police_0 ETA 13 min | opened step 3
EVT-0004 | medical    | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 13 min | opened step 6
EVT-0005 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 13 min | opened step 7
EVT-0006 | crime      | Spring Meadow Estates          | sev 2 | police_1 ETA 10 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0006
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [1 min], Downtown Mall [4 min], Eastgate Roundabout [3 min], Hilltop Manor [9 min], Oakwood Apartments [10 min]
Westside Fire Department (fire_station) → Hilltop Manor [3 min], Downtown Mall [10 min], Metro Police HQ [9 min], Spring Meadow Estates [9 min], Oakwood Apartments [11 min]
Metro Police HQ (police_station) → Riverside General Hospital [1 min], Westside Fire Department [9 min], Downtown Mall [2 min], Hilltop Manor [7 min], Eastgate Roundabout [3 min]
Oakwood Apartments (residential) → Westside Fire Department [11 min], Parkside Shopping Center [4 min], Spring Meadow Estates [3 min], Riverside General Hospital [10 min]
Hilltop Manor (residential) → Riverside General Hospital [9 min], Westside Fire Department [3 min], Metro Police HQ [7 min], Spring Meadow Estates [8 min], Parkside Shopping Center [10 min], Downtown Mall [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [9 min], Oakwood Apartments [3 min], Hilltop Manor [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [8 min], Downtown Mall [11 min]
Parkside Shopping Center (commercial) → Oakwood Apartments [4 min], Spring Meadow Estates [4 min], Eastgate Roundabout [10 min], Hilltop Manor [10 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Westside Fire Department [10 min], Metro Police HQ [2 min], Spring Meadow Estates [11 min], Eastgate Roundabout [5 min], Hilltop Manor [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [10 min], Downtown Mall [5 min], Metro Police HQ [3 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → ambulance ambulance_3
Step 7: CALL-0007 → fire fire_5
Step 8: CALL-0008 → police police_1

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 754 Third Boulevard, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Spring Meadow Estates          | sev 1 | fire_6 ETA 9 min | opened step 2
EVT-0003 | crime      | Parkside Shopping Center       | sev 2 | police_0 ETA 13 min | opened step 3
EVT-0004 | medical    | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 13 min | opened step 6
EVT-0005 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 13 min | opened step 7
EVT-0006 | crime      | Spring Meadow Estates          | sev 2 | police_1 ETA 10 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0006
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [1 min], Downtown Mall [4 min], Eastgate Roundabout [3 min], Hilltop Manor [9 min], Oakwood Apartments [10 min]
Westside Fire Department (fire_station) → Hilltop Manor [3 min], Downtown Mall [10 min], Metro Police HQ [9 min], Spring Meadow Estates [9 min], Oakwood Apartments [11 min]
Metro Police HQ (police_station) → Riverside General Hospital [1 min], Westside Fire Department [9 min], Downtown Mall [2 min], Hilltop Manor [7 min], Eastgate Roundabout [3 min]
Oakwood Apartments (residential) → Westside Fire Department [11 min], Parkside Shopping Center [4 min], Spring Meadow Estates [3 min], Riverside General Hospital [10 min]
Hilltop Manor (residential) → Riverside General Hospital [9 min], Westside Fire Department [3 min], Metro Police HQ [7 min], Spring Meadow Estates [8 min], Parkside Shopping Center [10 min], Downtown Mall [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [9 min], Oakwood Apartments [3 min], Hilltop Manor [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [8 min], Downtown Mall [11 min]
Parkside Shopping Center (commercial) → Oakwood Apartments [4 min], Spring Meadow Estates [4 min], Eastgate Roundabout [10 min], Hilltop Manor [10 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Westside Fire Department [10 min], Metro Police HQ [2 min], Spring Meadow Estates [11 min], Eastgate Roundabout [5 min], Hilltop Manor [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [10 min], Downtown Mall [5 min], Metro Police HQ [3 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → fire fire_5
Step 8: CALL-0008 → police police_1
Step 9: CALL-0009 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Building's on fire on Sunset Street near Spring Meadow Estates! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Spring Meadow Estates          | sev 1 | fire_6 ETA 9 min | opened step 2
EVT-0003 | crime      | Parkside Shopping Center       | sev 2 | police_0 ETA 13 min | opened step 3
EVT-0004 | medical    | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 13 min | opened step 6
EVT-0005 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 13 min | opened step 7
EVT-0006 | crime      | Spring Meadow Estates          | sev 2 | police_1 ETA 10 min | opened step 8
EVT-0007 | medical    | Oakwood Apartments             | sev 1 | ambulance_4 ETA 10 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0006
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005
fire_6          | fire       | Spring Meadow Estates          | ON_SCENE → EVT-0002
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [1 min], Downtown Mall [4 min], Eastgate Roundabout [3 min], Hilltop Manor [9 min], Oakwood Apartments [10 min]
Westside Fire Department (fire_station) → Hilltop Manor [3 min], Downtown Mall [10 min], Metro Police HQ [9 min], Spring Meadow Estates [9 min], Oakwood Apartments [11 min]
Metro Police HQ (police_station) → Riverside General Hospital [1 min], Westside Fire Department [9 min], Downtown Mall [2 min], Hilltop Manor [7 min], Eastgate Roundabout [3 min]
Oakwood Apartments (residential) → Westside Fire Department [11 min], Parkside Shopping Center [4 min], Spring Meadow Estates [3 min], Riverside General Hospital [10 min]
Hilltop Manor (residential) → Riverside General Hospital [9 min], Westside Fire Department [3 min], Metro Police HQ [7 min], Spring Meadow Estates [8 min], Parkside Shopping Center [10 min], Downtown Mall [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [9 min], Oakwood Apartments [3 min], Hilltop Manor [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [8 min], Downtown Mall [11 min]
Parkside Shopping Center (commercial) → Oakwood Apartments [4 min], Spring Meadow Estates [4 min], Eastgate Roundabout [10 min], Hilltop Manor [10 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Westside Fire Department [10 min], Metro Police HQ [2 min], Spring Meadow Estates [11 min], Eastgate Roundabout [5 min], Hilltop Manor [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [10 min], Downtown Mall [5 min], Metro Police HQ [3 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → police police_1
Step 9: CALL-0009 → Duplicate of EVT-0002
Step 10: CALL-0010 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Oh god, the whole kitchen is on fire at 731 Park Boulevard! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Spring Meadow Estates          | sev 1 | fire_6 ETA 9 min | opened step 2
EVT-0003 | crime      | Parkside Shopping Center       | sev 2 | police_0 ETA 13 min | opened step 3
EVT-0004 | medical    | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 13 min | opened step 6
EVT-0005 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 13 min | opened step 7
EVT-0006 | crime      | Spring Meadow Estates          | sev 2 | police_1 ETA 10 min | opened step 8
EVT-0007 | medical    | Oakwood Apartments             | sev 1 | ambulance_4 ETA 10 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0006
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005
fire_6          | fire       | Spring Meadow Estates          | ON_SCENE → EVT-0002
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [1 min], Downtown Mall [4 min], Eastgate Roundabout [3 min], Hilltop Manor [9 min], Oakwood Apartments [10 min]
Westside Fire Department (fire_station) → Hilltop Manor [3 min], Downtown Mall [10 min], Metro Police HQ [9 min], Spring Meadow Estates [9 min], Oakwood Apartments [11 min]
Metro Police HQ (police_station) → Riverside General Hospital [1 min], Westside Fire Department [9 min], Downtown Mall [2 min], Hilltop Manor [7 min], Eastgate Roundabout [3 min]
Oakwood Apartments (residential) → Westside Fire Department [11 min], Parkside Shopping Center [4 min], Spring Meadow Estates [3 min], Riverside General Hospital [10 min]
Hilltop Manor (residential) → Riverside General Hospital [9 min], Westside Fire Department [3 min], Metro Police HQ [7 min], Spring Meadow Estates [8 min], Parkside Shopping Center [10 min], Downtown Mall [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [9 min], Oakwood Apartments [3 min], Hilltop Manor [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [8 min], Downtown Mall [11 min]
Parkside Shopping Center (commercial) → Oakwood Apartments [4 min], Spring Meadow Estates [4 min], Eastgate Roundabout [10 min], Hilltop Manor [10 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Westside Fire Department [10 min], Metro Police HQ [2 min], Spring Meadow Estates [11 min], Eastgate Roundabout [5 min], Hilltop Manor [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [10 min], Downtown Mall [5 min], Metro Police HQ [3 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → Duplicate of EVT-0002
Step 10: CALL-0010 → ambulance ambulance_4
Step 11: CALL-0011 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Fender bender on Park Boulevard near Hilltop Manor. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Parkside Shopping Center       | sev 2 | police_0 ETA 13 min | opened step 3
EVT-0004 | medical    | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 13 min | opened step 6
EVT-0005 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 13 min | opened step 7
EVT-0006 | crime      | Spring Meadow Estates          | sev 2 | police_1 ETA 10 min | opened step 8
EVT-0007 | medical    | Oakwood Apartments             | sev 1 | ambulance_4 ETA 10 min | opened step 10
EVT-0008 | fire       | Hilltop Manor                  | sev 4 | fire_7 ETA 2 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0006
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005
fire_6          | fire       | Spring Meadow Estates          | RETURNING → EVT-0002
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [1 min], Downtown Mall [4 min], Eastgate Roundabout [3 min], Hilltop Manor [9 min], Oakwood Apartments [10 min]
Westside Fire Department (fire_station) → Hilltop Manor [3 min], Downtown Mall [10 min], Metro Police HQ [9 min], Spring Meadow Estates [9 min], Oakwood Apartments [11 min]
Metro Police HQ (police_station) → Riverside General Hospital [1 min], Westside Fire Department [9 min], Downtown Mall [2 min], Hilltop Manor [7 min], Eastgate Roundabout [3 min]
Oakwood Apartments (residential) → Westside Fire Department [11 min], Parkside Shopping Center [4 min], Spring Meadow Estates [3 min], Riverside General Hospital [10 min]
Hilltop Manor (residential) → Riverside General Hospital [9 min], Westside Fire Department [3 min], Metro Police HQ [7 min], Spring Meadow Estates [8 min], Parkside Shopping Center [10 min], Downtown Mall [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [9 min], Oakwood Apartments [3 min], Hilltop Manor [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [8 min], Downtown Mall [11 min]
Parkside Shopping Center (commercial) → Oakwood Apartments [4 min], Spring Meadow Estates [4 min], Eastgate Roundabout [10 min], Hilltop Manor [10 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Westside Fire Department [10 min], Metro Police HQ [2 min], Spring Meadow Estates [11 min], Eastgate Roundabout [5 min], Hilltop Manor [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [10 min], Downtown Mall [5 min], Metro Police HQ [3 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → ambulance ambulance_4
Step 11: CALL-0011 → Duplicate of EVT-0002
Step 12: CALL-0012 → fire fire_7

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0004", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Bad crash on Sunset Street! Car flipped over near Spring Meadow Estates. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Parkside Shopping Center       | sev 2 | police_0 ETA 13 min | opened step 3
EVT-0005 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 13 min | opened step 7
EVT-0006 | crime      | Spring Meadow Estates          | sev 2 | police_1 ETA 10 min | opened step 8
EVT-0007 | medical    | Oakwood Apartments             | sev 1 | ambulance_4 ETA 10 min | opened step 10
EVT-0008 | fire       | Hilltop Manor                  | sev 4 | fire_7 ETA 2 min | opened step 12
EVT-0009 | accident   | Hilltop Manor                  | sev 4 | ambulance_3 ETA 7 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0006
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0009
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005
fire_6          | fire       | Spring Meadow Estates          | RETURNING → EVT-0002
fire_7          | fire       | Hilltop Manor                  | ON_SCENE → EVT-0008

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [1 min], Downtown Mall [4 min], Eastgate Roundabout [3 min], Hilltop Manor [9 min], Oakwood Apartments [10 min]
Westside Fire Department (fire_station) → Hilltop Manor [3 min], Downtown Mall [10 min], Metro Police HQ [9 min], Spring Meadow Estates [9 min], Oakwood Apartments [11 min]
Metro Police HQ (police_station) → Riverside General Hospital [1 min], Westside Fire Department [9 min], Downtown Mall [2 min], Hilltop Manor [7 min], Eastgate Roundabout [3 min]
Oakwood Apartments (residential) → Westside Fire Department [11 min], Parkside Shopping Center [4 min], Spring Meadow Estates [3 min], Riverside General Hospital [10 min]
Hilltop Manor (residential) → Riverside General Hospital [9 min], Westside Fire Department [3 min], Metro Police HQ [7 min], Spring Meadow Estates [8 min], Parkside Shopping Center [10 min], Downtown Mall [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [9 min], Oakwood Apartments [3 min], Hilltop Manor [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [8 min], Downtown Mall [11 min]
Parkside Shopping Center (commercial) → Oakwood Apartments [4 min], Spring Meadow Estates [4 min], Eastgate Roundabout [10 min], Hilltop Manor [10 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Westside Fire Department [10 min], Metro Police HQ [2 min], Spring Meadow Estates [11 min], Eastgate Roundabout [5 min], Hilltop Manor [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [10 min], Downtown Mall [5 min], Metro Police HQ [3 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0002
Step 12: CALL-0012 → fire fire_7
Step 13: CALL-0013 → ambulance ?

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_4", "from_event_id": "EVT-0007", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
I just got mugged near Oakwood Apartments! The guy ran towards Hill Avenue. He had a knife.

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Parkside Shopping Center       | sev 2 | police_0 ETA 13 min | opened step 3
EVT-0005 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 13 min | opened step 7
EVT-0006 | crime      | Spring Meadow Estates          | sev 2 | police_1 ETA 10 min | opened step 8
EVT-0008 | fire       | Hilltop Manor                  | sev 4 | fire_7 ETA 2 min | opened step 12
EVT-0009 | accident   | Hilltop Manor                  | sev 4 | ambulance_3 ETA 7 min | opened step 13
EVT-0010 | accident   | Spring Meadow Estates          | sev 5 | ambulance_4 ETA 10 min | opened step 14

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0006
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0009
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0010
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Hilltop Manor                  | ON_SCENE → EVT-0008

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [1 min], Downtown Mall [4 min], Eastgate Roundabout [3 min], Hilltop Manor [9 min], Oakwood Apartments [10 min]
Westside Fire Department (fire_station) → Hilltop Manor [3 min], Downtown Mall [10 min], Metro Police HQ [9 min], Spring Meadow Estates [9 min], Oakwood Apartments [11 min]
Metro Police HQ (police_station) → Riverside General Hospital [1 min], Westside Fire Department [9 min], Downtown Mall [2 min], Hilltop Manor [7 min], Eastgate Roundabout [3 min]
Oakwood Apartments (residential) → Westside Fire Department [11 min], Parkside Shopping Center [4 min], Spring Meadow Estates [3 min], Riverside General Hospital [10 min]
Hilltop Manor (residential) → Riverside General Hospital [9 min], Westside Fire Department [3 min], Metro Police HQ [7 min], Spring Meadow Estates [8 min], Parkside Shopping Center [10 min], Downtown Mall [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [9 min], Oakwood Apartments [3 min], Hilltop Manor [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [8 min], Downtown Mall [11 min]
Parkside Shopping Center (commercial) → Oakwood Apartments [4 min], Spring Meadow Estates [4 min], Eastgate Roundabout [10 min], Hilltop Manor [10 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Westside Fire Department [10 min], Metro Police HQ [2 min], Spring Meadow Estates [11 min], Eastgate Roundabout [5 min], Hilltop Manor [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [10 min], Downtown Mall [5 min], Metro Police HQ [3 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → fire fire_7
Step 13: CALL-0013 → ambulance ?
Step 14: CALL-0014 → ambulance ?

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_2", "reroute": null}