[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's a fire at 893 First Avenue! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 5 | ambulance_3 ETA 7 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Engine House No. 1 [7 min], Metro Police HQ [6 min], Magnolia Gardens [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [7 min], Magnolia Gardens [1 min], Cedar Park Village [4 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Parkside Shopping Center [6 min], Northside Junction [6 min], Engine House No. 1 [5 min], Spring Meadow Estates [6 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [1 min], Cedar Park Village [4 min], Aspen Ridge [5 min], Parkside Shopping Center [5 min]
Spring Meadow Estates (residential) → Parkside Shopping Center [7 min], Northside Junction [6 min], Metro Police HQ [6 min], Central Plaza [6 min], Cedar Park Village [9 min]
Maple Heights (residential) → Central Plaza [5 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Magnolia Gardens [5 min], Maple Heights [8 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [4 min], Magnolia Gardens [4 min], Spring Meadow Estates [9 min], Maple Heights [5 min], Aspen Ridge [4 min], Parkside Shopping Center [3 min], Northside Junction [12 min]
Central Plaza (commercial) → Spring Meadow Estates [6 min], Maple Heights [5 min], Parkside Shopping Center [7 min]
Parkside Shopping Center (commercial) → Metro Police HQ [6 min], Spring Meadow Estates [7 min], Maple Heights [8 min], Cedar Park Village [3 min], Central Plaza [7 min], Magnolia Gardens [5 min]
Northside Junction (road_junction) → Metro Police HQ [6 min], Spring Meadow Estates [6 min], Cedar Park Village [12 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Car accident at Park Road and Hill Boulevard. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 5 | ambulance_3 ETA 7 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 5 | fire_6 ETA 6 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Engine House No. 1 [7 min], Metro Police HQ [6 min], Magnolia Gardens [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [7 min], Magnolia Gardens [1 min], Cedar Park Village [4 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Parkside Shopping Center [6 min], Northside Junction [6 min], Engine House No. 1 [5 min], Spring Meadow Estates [6 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [1 min], Cedar Park Village [4 min], Aspen Ridge [5 min], Parkside Shopping Center [5 min]
Spring Meadow Estates (residential) → Parkside Shopping Center [7 min], Northside Junction [6 min], Metro Police HQ [6 min], Central Plaza [6 min], Cedar Park Village [9 min]
Maple Heights (residential) → Central Plaza [5 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Magnolia Gardens [5 min], Maple Heights [8 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [4 min], Magnolia Gardens [4 min], Spring Meadow Estates [9 min], Maple Heights [5 min], Aspen Ridge [4 min], Parkside Shopping Center [3 min], Northside Junction [12 min]
Central Plaza (commercial) → Spring Meadow Estates [6 min], Maple Heights [5 min], Parkside Shopping Center [7 min]
Parkside Shopping Center (commercial) → Metro Police HQ [6 min], Spring Meadow Estates [7 min], Maple Heights [8 min], Cedar Park Village [3 min], Central Plaza [7 min], Magnolia Gardens [5 min]
Northside Junction (road_junction) → Metro Police HQ [6 min], Spring Meadow Estates [6 min], Cedar Park Village [12 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → fire fire_6

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's a break-in happening right now at 443 Spring Drive. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 5 | ambulance_3 ETA 7 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 5 | fire_6 ETA 6 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Engine House No. 1 [7 min], Metro Police HQ [6 min], Magnolia Gardens [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [7 min], Magnolia Gardens [1 min], Cedar Park Village [4 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Parkside Shopping Center [6 min], Northside Junction [6 min], Engine House No. 1 [5 min], Spring Meadow Estates [6 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [1 min], Cedar Park Village [4 min], Aspen Ridge [5 min], Parkside Shopping Center [5 min]
Spring Meadow Estates (residential) → Parkside Shopping Center [7 min], Northside Junction [6 min], Metro Police HQ [6 min], Central Plaza [6 min], Cedar Park Village [9 min]
Maple Heights (residential) → Central Plaza [5 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Magnolia Gardens [5 min], Maple Heights [8 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [4 min], Magnolia Gardens [4 min], Spring Meadow Estates [9 min], Maple Heights [5 min], Aspen Ridge [4 min], Parkside Shopping Center [3 min], Northside Junction [12 min]
Central Plaza (commercial) → Spring Meadow Estates [6 min], Maple Heights [5 min], Parkside Shopping Center [7 min]
Parkside Shopping Center (commercial) → Metro Police HQ [6 min], Spring Meadow Estates [7 min], Maple Heights [8 min], Cedar Park Village [3 min], Central Plaza [7 min], Magnolia Gardens [5 min]
Northside Junction (road_junction) → Metro Police HQ [6 min], Spring Meadow Estates [6 min], Cedar Park Village [12 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → fire fire_6
Step 3: CALL-0003 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Multi-car pileup on Park Road near Magnolia Gardens! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 5 | ambulance_3 ETA 7 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 5 | fire_6 ETA 6 min | opened step 2
EVT-0003 | crime      | Parkside Shopping Center       | sev 4 | police_0 ETA 6 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Engine House No. 1 [7 min], Metro Police HQ [6 min], Magnolia Gardens [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [7 min], Magnolia Gardens [1 min], Cedar Park Village [4 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Parkside Shopping Center [6 min], Northside Junction [6 min], Engine House No. 1 [5 min], Spring Meadow Estates [6 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [1 min], Cedar Park Village [4 min], Aspen Ridge [5 min], Parkside Shopping Center [5 min]
Spring Meadow Estates (residential) → Parkside Shopping Center [7 min], Northside Junction [6 min], Metro Police HQ [6 min], Central Plaza [6 min], Cedar Park Village [9 min]
Maple Heights (residential) → Central Plaza [5 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Magnolia Gardens [5 min], Maple Heights [8 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [4 min], Magnolia Gardens [4 min], Spring Meadow Estates [9 min], Maple Heights [5 min], Aspen Ridge [4 min], Parkside Shopping Center [3 min], Northside Junction [12 min]
Central Plaza (commercial) → Spring Meadow Estates [6 min], Maple Heights [5 min], Parkside Shopping Center [7 min]
Parkside Shopping Center (commercial) → Metro Police HQ [6 min], Spring Meadow Estates [7 min], Maple Heights [8 min], Cedar Park Village [3 min], Central Plaza [7 min], Magnolia Gardens [5 min]
Northside Junction (road_junction) → Metro Police HQ [6 min], Spring Meadow Estates [6 min], Cedar Park Village [12 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → fire fire_6
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Building's on fire on First Avenue near Aspen Ridge! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 5 | ambulance_3 ETA 7 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 5 | fire_6 ETA 6 min | opened step 2
EVT-0003 | crime      | Parkside Shopping Center       | sev 4 | police_0 ETA 6 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Engine House No. 1 [7 min], Metro Police HQ [6 min], Magnolia Gardens [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [7 min], Magnolia Gardens [1 min], Cedar Park Village [4 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Parkside Shopping Center [6 min], Northside Junction [6 min], Engine House No. 1 [5 min], Spring Meadow Estates [6 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [1 min], Cedar Park Village [4 min], Aspen Ridge [5 min], Parkside Shopping Center [5 min]
Spring Meadow Estates (residential) → Parkside Shopping Center [7 min], Northside Junction [6 min], Metro Police HQ [6 min], Central Plaza [6 min], Cedar Park Village [9 min]
Maple Heights (residential) → Central Plaza [5 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Magnolia Gardens [5 min], Maple Heights [8 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [4 min], Magnolia Gardens [4 min], Spring Meadow Estates [9 min], Maple Heights [5 min], Aspen Ridge [4 min], Parkside Shopping Center [3 min], Northside Junction [12 min]
Central Plaza (commercial) → Spring Meadow Estates [6 min], Maple Heights [5 min], Parkside Shopping Center [7 min]
Parkside Shopping Center (commercial) → Metro Police HQ [6 min], Spring Meadow Estates [7 min], Maple Heights [8 min], Cedar Park Village [3 min], Central Plaza [7 min], Magnolia Gardens [5 min]
Northside Junction (road_junction) → Metro Police HQ [6 min], Spring Meadow Estates [6 min], Cedar Park Village [12 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → police police_0
Step 5: CALL-0005 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Hi, I think I see some smoke coming from behind Aspen Ridge. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 5 | ambulance_3 ETA 7 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 5 | fire_6 ETA 6 min | opened step 2
EVT-0003 | crime      | Parkside Shopping Center       | sev 4 | police_0 ETA 6 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Engine House No. 1 [7 min], Metro Police HQ [6 min], Magnolia Gardens [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [7 min], Magnolia Gardens [1 min], Cedar Park Village [4 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Parkside Shopping Center [6 min], Northside Junction [6 min], Engine House No. 1 [5 min], Spring Meadow Estates [6 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [1 min], Cedar Park Village [4 min], Aspen Ridge [5 min], Parkside Shopping Center [5 min]
Spring Meadow Estates (residential) → Parkside Shopping Center [7 min], Northside Junction [6 min], Metro Police HQ [6 min], Central Plaza [6 min], Cedar Park Village [9 min]
Maple Heights (residential) → Central Plaza [5 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Magnolia Gardens [5 min], Maple Heights [8 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [4 min], Magnolia Gardens [4 min], Spring Meadow Estates [9 min], Maple Heights [5 min], Aspen Ridge [4 min], Parkside Shopping Center [3 min], Northside Junction [12 min]
Central Plaza (commercial) → Spring Meadow Estates [6 min], Maple Heights [5 min], Parkside Shopping Center [7 min]
Parkside Shopping Center (commercial) → Metro Police HQ [6 min], Spring Meadow Estates [7 min], Maple Heights [8 min], Cedar Park Village [3 min], Central Plaza [7 min], Magnolia Gardens [5 min]
Northside Junction (road_junction) → Metro Police HQ [6 min], Spring Meadow Estates [6 min], Cedar Park Village [12 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → police police_0
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Hi, I think I see some smoke coming from behind Aspen Ridge. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 5 | ambulance_3 ETA 7 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 5 | fire_6 ETA 6 min | opened step 2
EVT-0003 | crime      | Parkside Shopping Center       | sev 4 | police_0 ETA 6 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Magnolia Gardens               | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Aspen Ridge                    | ON_SCENE → EVT-0002
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Engine House No. 1 [7 min], Metro Police HQ [6 min], Magnolia Gardens [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [7 min], Magnolia Gardens [1 min], Cedar Park Village [4 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Parkside Shopping Center [6 min], Northside Junction [6 min], Engine House No. 1 [5 min], Spring Meadow Estates [6 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [1 min], Cedar Park Village [4 min], Aspen Ridge [5 min], Parkside Shopping Center [5 min]
Spring Meadow Estates (residential) → Parkside Shopping Center [7 min], Northside Junction [6 min], Metro Police HQ [6 min], Central Plaza [6 min], Cedar Park Village [9 min]
Maple Heights (residential) → Central Plaza [5 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Magnolia Gardens [5 min], Maple Heights [8 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [4 min], Magnolia Gardens [4 min], Spring Meadow Estates [9 min], Maple Heights [5 min], Aspen Ridge [4 min], Parkside Shopping Center [3 min], Northside Junction [12 min]
Central Plaza (commercial) → Spring Meadow Estates [6 min], Maple Heights [5 min], Parkside Shopping Center [7 min]
Parkside Shopping Center (commercial) → Metro Police HQ [6 min], Spring Meadow Estates [7 min], Maple Heights [8 min], Cedar Park Village [3 min], Central Plaza [7 min], Magnolia Gardens [5 min]
Northside Junction (road_junction) → Metro Police HQ [6 min], Spring Meadow Estates [6 min], Cedar Park Village [12 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → Duplicate of EVT-0002
Step 7: CALL-0007 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
I think I heard gunshots near 426 Third Drive! People are running. I'm hiding inside Spring Meadow Estates, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 5 | ambulance_3 ETA 7 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 5 | fire_6 ETA 6 min | opened step 2
EVT-0003 | crime      | Parkside Shopping Center       | sev 4 | police_0 ETA 6 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Magnolia Gardens               | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Aspen Ridge                    | ON_SCENE → EVT-0002
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Engine House No. 1 [7 min], Metro Police HQ [6 min], Magnolia Gardens [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [7 min], Magnolia Gardens [1 min], Cedar Park Village [4 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Parkside Shopping Center [6 min], Northside Junction [6 min], Engine House No. 1 [5 min], Spring Meadow Estates [6 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [1 min], Cedar Park Village [4 min], Aspen Ridge [5 min], Parkside Shopping Center [5 min]
Spring Meadow Estates (residential) → Parkside Shopping Center [7 min], Northside Junction [6 min], Metro Police HQ [6 min], Central Plaza [6 min], Cedar Park Village [9 min]
Maple Heights (residential) → Central Plaza [5 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Magnolia Gardens [5 min], Maple Heights [8 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [4 min], Magnolia Gardens [4 min], Spring Meadow Estates [9 min], Maple Heights [5 min], Aspen Ridge [4 min], Parkside Shopping Center [3 min], Northside Junction [12 min]
Central Plaza (commercial) → Spring Meadow Estates [6 min], Maple Heights [5 min], Parkside Shopping Center [7 min]
Parkside Shopping Center (commercial) → Metro Police HQ [6 min], Spring Meadow Estates [7 min], Maple Heights [8 min], Cedar Park Village [3 min], Central Plaza [7 min], Magnolia Gardens [5 min]
Northside Junction (road_junction) → Metro Police HQ [6 min], Spring Meadow Estates [6 min], Cedar Park Village [12 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → Duplicate of EVT-0002
Step 7: CALL-0007 → Duplicate of EVT-0002
Step 8: CALL-0008 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
There's a break-in happening right now at 813 First Avenue. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Parkside Shopping Center       | sev 4 | police_0 ETA 6 min | opened step 4
EVT-0004 | crime      | Spring Meadow Estates          | sev 4 | police_1 ETA 6 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Parkside Shopping Center       | ON_SCENE → EVT-0003
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Magnolia Gardens               | RETURNING → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Aspen Ridge                    | RETURNING → EVT-0002
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Engine House No. 1 [7 min], Metro Police HQ [6 min], Magnolia Gardens [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [7 min], Magnolia Gardens [1 min], Cedar Park Village [4 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Parkside Shopping Center [6 min], Northside Junction [6 min], Engine House No. 1 [5 min], Spring Meadow Estates [6 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [1 min], Cedar Park Village [4 min], Aspen Ridge [5 min], Parkside Shopping Center [5 min]
Spring Meadow Estates (residential) → Parkside Shopping Center [7 min], Northside Junction [6 min], Metro Police HQ [6 min], Central Plaza [6 min], Cedar Park Village [9 min]
Maple Heights (residential) → Central Plaza [5 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Magnolia Gardens [5 min], Maple Heights [8 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [4 min], Magnolia Gardens [4 min], Spring Meadow Estates [9 min], Maple Heights [5 min], Aspen Ridge [4 min], Parkside Shopping Center [3 min], Northside Junction [12 min]
Central Plaza (commercial) → Spring Meadow Estates [6 min], Maple Heights [5 min], Parkside Shopping Center [7 min]
Parkside Shopping Center (commercial) → Metro Police HQ [6 min], Spring Meadow Estates [7 min], Maple Heights [8 min], Cedar Park Village [3 min], Central Plaza [7 min], Magnolia Gardens [5 min]
Northside Junction (road_junction) → Metro Police HQ [6 min], Spring Meadow Estates [6 min], Cedar Park Village [12 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0002
Step 8: CALL-0008 → Duplicate of EVT-0002
Step 9: CALL-0009 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
I just got mugged near Parkside Shopping Center! The guy ran towards Hill Boulevard. He had a knife.

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Parkside Shopping Center       | sev 4 | police_0 ETA 6 min | opened step 4
EVT-0004 | crime      | Spring Meadow Estates          | sev 4 | police_1 ETA 6 min | opened step 9
EVT-0005 | crime      | Aspen Ridge                    | sev 4 | police_2 ETA 11 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Parkside Shopping Center       | ON_SCENE → EVT-0003
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_2        | police     | Metro Police HQ                | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | Magnolia Gardens               | RETURNING → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Aspen Ridge                    | RETURNING → EVT-0002
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Engine House No. 1 [7 min], Metro Police HQ [6 min], Magnolia Gardens [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [7 min], Magnolia Gardens [1 min], Cedar Park Village [4 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Parkside Shopping Center [6 min], Northside Junction [6 min], Engine House No. 1 [5 min], Spring Meadow Estates [6 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [1 min], Cedar Park Village [4 min], Aspen Ridge [5 min], Parkside Shopping Center [5 min]
Spring Meadow Estates (residential) → Parkside Shopping Center [7 min], Northside Junction [6 min], Metro Police HQ [6 min], Central Plaza [6 min], Cedar Park Village [9 min]
Maple Heights (residential) → Central Plaza [5 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Magnolia Gardens [5 min], Maple Heights [8 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [4 min], Magnolia Gardens [4 min], Spring Meadow Estates [9 min], Maple Heights [5 min], Aspen Ridge [4 min], Parkside Shopping Center [3 min], Northside Junction [12 min]
Central Plaza (commercial) → Spring Meadow Estates [6 min], Maple Heights [5 min], Parkside Shopping Center [7 min]
Parkside Shopping Center (commercial) → Metro Police HQ [6 min], Spring Meadow Estates [7 min], Maple Heights [8 min], Cedar Park Village [3 min], Central Plaza [7 min], Magnolia Gardens [5 min]
Northside Junction (road_junction) → Metro Police HQ [6 min], Spring Meadow Estates [6 min], Cedar Park Village [12 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → Duplicate of EVT-0002
Step 9: CALL-0009 → police police_1
Step 10: CALL-0010 → police police_2

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
I just got mugged near Spring Meadow Estates! The guy ran towards Lake Street. He had a knife.

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Spring Meadow Estates          | sev 4 | police_1 ETA 6 min | opened step 9
EVT-0005 | crime      | Aspen Ridge                    | sev 4 | police_2 ETA 11 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Parkside Shopping Center       | RETURNING → EVT-0003
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_2        | police     | Metro Police HQ                | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Engine House No. 1 [7 min], Metro Police HQ [6 min], Magnolia Gardens [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [7 min], Magnolia Gardens [1 min], Cedar Park Village [4 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Parkside Shopping Center [6 min], Northside Junction [6 min], Engine House No. 1 [5 min], Spring Meadow Estates [6 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [1 min], Cedar Park Village [4 min], Aspen Ridge [5 min], Parkside Shopping Center [5 min]
Spring Meadow Estates (residential) → Parkside Shopping Center [7 min], Northside Junction [6 min], Metro Police HQ [6 min], Central Plaza [6 min], Cedar Park Village [9 min]
Maple Heights (residential) → Central Plaza [5 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Magnolia Gardens [5 min], Maple Heights [8 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [4 min], Magnolia Gardens [4 min], Spring Meadow Estates [9 min], Maple Heights [5 min], Aspen Ridge [4 min], Parkside Shopping Center [3 min], Northside Junction [12 min]
Central Plaza (commercial) → Spring Meadow Estates [6 min], Maple Heights [5 min], Parkside Shopping Center [7 min]
Parkside Shopping Center (commercial) → Metro Police HQ [6 min], Spring Meadow Estates [7 min], Maple Heights [8 min], Cedar Park Village [3 min], Central Plaza [7 min], Magnolia Gardens [5 min]
Northside Junction (road_junction) → Metro Police HQ [6 min], Spring Meadow Estates [6 min], Cedar Park Village [12 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → police police_1
Step 10: CALL-0010 → police police_2
Step 11: CALL-0011 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
I think I heard gunshots near 975 Third Drive! People are running. I'm hiding inside Spring Meadow Estates, please send help!

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Spring Meadow Estates          | sev 4 | police_1 ETA 6 min | opened step 9
EVT-0005 | crime      | Aspen Ridge                    | sev 4 | police_2 ETA 11 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Parkside Shopping Center       | RETURNING → EVT-0003
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_2        | police     | Metro Police HQ                | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Engine House No. 1 [7 min], Metro Police HQ [6 min], Magnolia Gardens [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [7 min], Magnolia Gardens [1 min], Cedar Park Village [4 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Parkside Shopping Center [6 min], Northside Junction [6 min], Engine House No. 1 [5 min], Spring Meadow Estates [6 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [1 min], Cedar Park Village [4 min], Aspen Ridge [5 min], Parkside Shopping Center [5 min]
Spring Meadow Estates (residential) → Parkside Shopping Center [7 min], Northside Junction [6 min], Metro Police HQ [6 min], Central Plaza [6 min], Cedar Park Village [9 min]
Maple Heights (residential) → Central Plaza [5 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Magnolia Gardens [5 min], Maple Heights [8 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [4 min], Magnolia Gardens [4 min], Spring Meadow Estates [9 min], Maple Heights [5 min], Aspen Ridge [4 min], Parkside Shopping Center [3 min], Northside Junction [12 min]
Central Plaza (commercial) → Spring Meadow Estates [6 min], Maple Heights [5 min], Parkside Shopping Center [7 min]
Parkside Shopping Center (commercial) → Metro Police HQ [6 min], Spring Meadow Estates [7 min], Maple Heights [8 min], Cedar Park Village [3 min], Central Plaza [7 min], Magnolia Gardens [5 min]
Northside Junction (road_junction) → Metro Police HQ [6 min], Spring Meadow Estates [6 min], Cedar Park Village [12 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → police police_2
Step 11: CALL-0011 → Duplicate of EVT-0003
Step 12: CALL-0012 → Duplicate of EVT-0004

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Active shooter at Aspen Ridge! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Spring Meadow Estates          | sev 4 | police_1 ETA 6 min | opened step 9
EVT-0005 | crime      | Aspen Ridge                    | sev 4 | police_2 ETA 11 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_2        | police     | Metro Police HQ                | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Engine House No. 1 [7 min], Metro Police HQ [6 min], Magnolia Gardens [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [7 min], Magnolia Gardens [1 min], Cedar Park Village [4 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Parkside Shopping Center [6 min], Northside Junction [6 min], Engine House No. 1 [5 min], Spring Meadow Estates [6 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [1 min], Cedar Park Village [4 min], Aspen Ridge [5 min], Parkside Shopping Center [5 min]
Spring Meadow Estates (residential) → Parkside Shopping Center [7 min], Northside Junction [6 min], Metro Police HQ [6 min], Central Plaza [6 min], Cedar Park Village [9 min]
Maple Heights (residential) → Central Plaza [5 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Magnolia Gardens [5 min], Maple Heights [8 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [4 min], Magnolia Gardens [4 min], Spring Meadow Estates [9 min], Maple Heights [5 min], Aspen Ridge [4 min], Parkside Shopping Center [3 min], Northside Junction [12 min]
Central Plaza (commercial) → Spring Meadow Estates [6 min], Maple Heights [5 min], Parkside Shopping Center [7 min]
Parkside Shopping Center (commercial) → Metro Police HQ [6 min], Spring Meadow Estates [7 min], Maple Heights [8 min], Cedar Park Village [3 min], Central Plaza [7 min], Magnolia Gardens [5 min]
Northside Junction (road_junction) → Metro Police HQ [6 min], Spring Meadow Estates [6 min], Cedar Park Village [12 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0003
Step 12: CALL-0012 → Duplicate of EVT-0004
Step 13: CALL-0013 → Duplicate of EVT-0004

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
I think I heard gunshots near 197 First Avenue! People are running. I'm hiding inside Aspen Ridge, please send help!

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Spring Meadow Estates          | sev 4 | police_1 ETA 6 min | opened step 9
EVT-0005 | crime      | Aspen Ridge                    | sev 4 | police_2 ETA 11 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Spring Meadow Estates          | ON_SCENE → EVT-0004
police_2        | police     | Metro Police HQ                | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Engine House No. 1 [7 min], Metro Police HQ [6 min], Magnolia Gardens [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [7 min], Magnolia Gardens [1 min], Cedar Park Village [4 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Parkside Shopping Center [6 min], Northside Junction [6 min], Engine House No. 1 [5 min], Spring Meadow Estates [6 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [1 min], Cedar Park Village [4 min], Aspen Ridge [5 min], Parkside Shopping Center [5 min]
Spring Meadow Estates (residential) → Parkside Shopping Center [7 min], Northside Junction [6 min], Metro Police HQ [6 min], Central Plaza [6 min], Cedar Park Village [9 min]
Maple Heights (residential) → Central Plaza [5 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Magnolia Gardens [5 min], Maple Heights [8 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [4 min], Magnolia Gardens [4 min], Spring Meadow Estates [9 min], Maple Heights [5 min], Aspen Ridge [4 min], Parkside Shopping Center [3 min], Northside Junction [12 min]
Central Plaza (commercial) → Spring Meadow Estates [6 min], Maple Heights [5 min], Parkside Shopping Center [7 min]
Parkside Shopping Center (commercial) → Metro Police HQ [6 min], Spring Meadow Estates [7 min], Maple Heights [8 min], Cedar Park Village [3 min], Central Plaza [7 min], Magnolia Gardens [5 min]
Northside Junction (road_junction) → Metro Police HQ [6 min], Spring Meadow Estates [6 min], Cedar Park Village [12 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0004
Step 13: CALL-0013 → Duplicate of EVT-0004
Step 14: CALL-0014 → Duplicate of EVT-0005

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
A cyclist got hit by a car near Riverside Condos. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Hilltop Manor [4 min], Spring Meadow Estates [4 min], Riverside Condos [6 min], Downtown Precinct [8 min], Elmwood Terrace [7 min]
Central Fire Station (fire_station) → Hilltop Manor [4 min], Spring Meadow Estates [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [6 min], Parkside Shopping Center [5 min], Elmwood Terrace [7 min], City Central Hospital [8 min], Hilltop Manor [7 min]
Hilltop Manor (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [7 min], Spring Meadow Estates [2 min]
Elmwood Terrace (residential) → Downtown Precinct [7 min], Highway 9 Interchange [3 min], Riverside Condos [3 min], City Central Hospital [7 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [6 min], Hilltop Manor [2 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Riverside Condos [6 min], Highway 9 Interchange [5 min], Elmwood Terrace [5 min], Spring Meadow Estates [7 min]
Riverside Condos (residential) → City Central Hospital [6 min], Elmwood Terrace [3 min], Cedar Park Village [6 min], Highway 9 Interchange [2 min]
Parkside Shopping Center (commercial) → Downtown Precinct [5 min], Elmwood Terrace [8 min]
Highway 9 Interchange (road_junction) → Elmwood Terrace [3 min], Cedar Park Village [5 min], Riverside Condos [2 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Yeah there's a small fire in a dumpster near Cedar Park Village on Second Boulevard. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Condos               | sev 2 | ambulance_2 ETA 6 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Hilltop Manor [4 min], Spring Meadow Estates [4 min], Riverside Condos [6 min], Downtown Precinct [8 min], Elmwood Terrace [7 min]
Central Fire Station (fire_station) → Hilltop Manor [4 min], Spring Meadow Estates [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [6 min], Parkside Shopping Center [5 min], Elmwood Terrace [7 min], City Central Hospital [8 min], Hilltop Manor [7 min]
Hilltop Manor (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [7 min], Spring Meadow Estates [2 min]
Elmwood Terrace (residential) → Downtown Precinct [7 min], Highway 9 Interchange [3 min], Riverside Condos [3 min], City Central Hospital [7 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [6 min], Hilltop Manor [2 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Riverside Condos [6 min], Highway 9 Interchange [5 min], Elmwood Terrace [5 min], Spring Meadow Estates [7 min]
Riverside Condos (residential) → City Central Hospital [6 min], Elmwood Terrace [3 min], Cedar Park Village [6 min], Highway 9 Interchange [2 min]
Parkside Shopping Center (commercial) → Downtown Precinct [5 min], Elmwood Terrace [8 min]
Highway 9 Interchange (road_junction) → Elmwood Terrace [3 min], Cedar Park Village [5 min], Riverside Condos [2 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Hi, I think I see some smoke coming from behind Parkside Shopping Center. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Condos               | sev 2 | ambulance_2 ETA 6 min | opened step 1
EVT-0002 | fire       | Cedar Park Village             | sev 2 | fire_5 ETA 9 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Hilltop Manor [4 min], Spring Meadow Estates [4 min], Riverside Condos [6 min], Downtown Precinct [8 min], Elmwood Terrace [7 min]
Central Fire Station (fire_station) → Hilltop Manor [4 min], Spring Meadow Estates [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [6 min], Parkside Shopping Center [5 min], Elmwood Terrace [7 min], City Central Hospital [8 min], Hilltop Manor [7 min]
Hilltop Manor (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [7 min], Spring Meadow Estates [2 min]
Elmwood Terrace (residential) → Downtown Precinct [7 min], Highway 9 Interchange [3 min], Riverside Condos [3 min], City Central Hospital [7 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [6 min], Hilltop Manor [2 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Riverside Condos [6 min], Highway 9 Interchange [5 min], Elmwood Terrace [5 min], Spring Meadow Estates [7 min]
Riverside Condos (residential) → City Central Hospital [6 min], Elmwood Terrace [3 min], Cedar Park Village [6 min], Highway 9 Interchange [2 min]
Parkside Shopping Center (commercial) → Downtown Precinct [5 min], Elmwood Terrace [8 min]
Highway 9 Interchange (road_junction) → Elmwood Terrace [3 min], Cedar Park Village [5 min], Riverside Condos [2 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Someone's not breathing at Cedar Park Village! A bystander is doing CPR. Please send an ambulance to Second Boulevard immediately!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Condos               | sev 2 | ambulance_2 ETA 6 min | opened step 1
EVT-0002 | fire       | Cedar Park Village             | sev 2 | fire_5 ETA 9 min | opened step 2
EVT-0003 | fire       | Parkside Shopping Center       | sev 1 | fire_6 ETA 15 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Hilltop Manor [4 min], Spring Meadow Estates [4 min], Riverside Condos [6 min], Downtown Precinct [8 min], Elmwood Terrace [7 min]
Central Fire Station (fire_station) → Hilltop Manor [4 min], Spring Meadow Estates [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [6 min], Parkside Shopping Center [5 min], Elmwood Terrace [7 min], City Central Hospital [8 min], Hilltop Manor [7 min]
Hilltop Manor (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [7 min], Spring Meadow Estates [2 min]
Elmwood Terrace (residential) → Downtown Precinct [7 min], Highway 9 Interchange [3 min], Riverside Condos [3 min], City Central Hospital [7 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [6 min], Hilltop Manor [2 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Riverside Condos [6 min], Highway 9 Interchange [5 min], Elmwood Terrace [5 min], Spring Meadow Estates [7 min]
Riverside Condos (residential) → City Central Hospital [6 min], Elmwood Terrace [3 min], Cedar Park Village [6 min], Highway 9 Interchange [2 min]
Parkside Shopping Center (commercial) → Downtown Precinct [5 min], Elmwood Terrace [8 min]
Highway 9 Interchange (road_junction) → Elmwood Terrace [3 min], Cedar Park Village [5 min], Riverside Condos [2 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → fire fire_5
Step 3: CALL-0003 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
There's been some kind of mass incident at Cedar Park Village — multiple people down, some not moving. We need everything, Second Boulevard entrance.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Condos               | sev 2 | ambulance_2 ETA 6 min | opened step 1
EVT-0002 | fire       | Cedar Park Village             | sev 2 | fire_5 ETA 9 min | opened step 2
EVT-0003 | fire       | Parkside Shopping Center       | sev 1 | fire_6 ETA 15 min | opened step 3
EVT-0004 | medical    | Cedar Park Village             | sev 2 | ambulance_3 ETA 2 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Hilltop Manor [4 min], Spring Meadow Estates [4 min], Riverside Condos [6 min], Downtown Precinct [8 min], Elmwood Terrace [7 min]
Central Fire Station (fire_station) → Hilltop Manor [4 min], Spring Meadow Estates [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [6 min], Parkside Shopping Center [5 min], Elmwood Terrace [7 min], City Central Hospital [8 min], Hilltop Manor [7 min]
Hilltop Manor (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [7 min], Spring Meadow Estates [2 min]
Elmwood Terrace (residential) → Downtown Precinct [7 min], Highway 9 Interchange [3 min], Riverside Condos [3 min], City Central Hospital [7 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [6 min], Hilltop Manor [2 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Riverside Condos [6 min], Highway 9 Interchange [5 min], Elmwood Terrace [5 min], Spring Meadow Estates [7 min]
Riverside Condos (residential) → City Central Hospital [6 min], Elmwood Terrace [3 min], Cedar Park Village [6 min], Highway 9 Interchange [2 min]
Parkside Shopping Center (commercial) → Downtown Precinct [5 min], Elmwood Terrace [8 min]
Highway 9 Interchange (road_junction) → Elmwood Terrace [3 min], Cedar Park Village [5 min], Riverside Condos [2 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → fire fire_5
Step 3: CALL-0003 → fire fire_6
Step 4: CALL-0004 → ambulance ambulance_3

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Hi, I think I see some smoke coming from behind Cedar Park Village. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Condos               | sev 2 | ambulance_2 ETA 6 min | opened step 1
EVT-0002 | fire       | Cedar Park Village             | sev 2 | fire_5 ETA 9 min | opened step 2
EVT-0003 | fire       | Parkside Shopping Center       | sev 1 | fire_6 ETA 15 min | opened step 3
EVT-0004 | medical    | Cedar Park Village             | sev 2 | ambulance_3 ETA 2 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | Cedar Park Village             | ON_SCENE → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Hilltop Manor [4 min], Spring Meadow Estates [4 min], Riverside Condos [6 min], Downtown Precinct [8 min], Elmwood Terrace [7 min]
Central Fire Station (fire_station) → Hilltop Manor [4 min], Spring Meadow Estates [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [6 min], Parkside Shopping Center [5 min], Elmwood Terrace [7 min], City Central Hospital [8 min], Hilltop Manor [7 min]
Hilltop Manor (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [7 min], Spring Meadow Estates [2 min]
Elmwood Terrace (residential) → Downtown Precinct [7 min], Highway 9 Interchange [3 min], Riverside Condos [3 min], City Central Hospital [7 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [6 min], Hilltop Manor [2 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Riverside Condos [6 min], Highway 9 Interchange [5 min], Elmwood Terrace [5 min], Spring Meadow Estates [7 min]
Riverside Condos (residential) → City Central Hospital [6 min], Elmwood Terrace [3 min], Cedar Park Village [6 min], Highway 9 Interchange [2 min]
Parkside Shopping Center (commercial) → Downtown Precinct [5 min], Elmwood Terrace [8 min]
Highway 9 Interchange (road_junction) → Elmwood Terrace [3 min], Cedar Park Village [5 min], Riverside Condos [2 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → fire fire_6
Step 4: CALL-0004 → ambulance ambulance_3
Step 5: CALL-0005 → Duplicate of EVT-0004

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Hi, I think I see some smoke coming from behind Riverside Condos. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Condos               | sev 2 | ambulance_2 ETA 6 min | opened step 1
EVT-0002 | fire       | Cedar Park Village             | sev 2 | fire_5 ETA 9 min | opened step 2
EVT-0003 | fire       | Parkside Shopping Center       | sev 1 | fire_6 ETA 15 min | opened step 3
EVT-0004 | medical    | Cedar Park Village             | sev 2 | ambulance_3 ETA 2 min | opened step 4
EVT-0005 | fire       | Cedar Park Village             | sev 5 | fire_7 ETA 9 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside Condos               | ON_SCENE → EVT-0001
ambulance_3     | ambulance  | Cedar Park Village             | ON_SCENE → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Hilltop Manor [4 min], Spring Meadow Estates [4 min], Riverside Condos [6 min], Downtown Precinct [8 min], Elmwood Terrace [7 min]
Central Fire Station (fire_station) → Hilltop Manor [4 min], Spring Meadow Estates [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [6 min], Parkside Shopping Center [5 min], Elmwood Terrace [7 min], City Central Hospital [8 min], Hilltop Manor [7 min]
Hilltop Manor (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [7 min], Spring Meadow Estates [2 min]
Elmwood Terrace (residential) → Downtown Precinct [7 min], Highway 9 Interchange [3 min], Riverside Condos [3 min], City Central Hospital [7 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [6 min], Hilltop Manor [2 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Riverside Condos [6 min], Highway 9 Interchange [5 min], Elmwood Terrace [5 min], Spring Meadow Estates [7 min]
Riverside Condos (residential) → City Central Hospital [6 min], Elmwood Terrace [3 min], Cedar Park Village [6 min], Highway 9 Interchange [2 min]
Parkside Shopping Center (commercial) → Downtown Precinct [5 min], Elmwood Terrace [8 min]
Highway 9 Interchange (road_junction) → Elmwood Terrace [3 min], Cedar Park Village [5 min], Riverside Condos [2 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → ambulance ambulance_3
Step 5: CALL-0005 → Duplicate of EVT-0004
Step 6: CALL-0006 → fire fire_7

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_6", "from_event_id": "EVT-0003", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's a massive fire — the whole block near Cedar Park Village is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Condos               | sev 2 | ambulance_2 ETA 6 min | opened step 1
EVT-0002 | fire       | Cedar Park Village             | sev 2 | fire_5 ETA 9 min | opened step 2
EVT-0005 | fire       | Cedar Park Village             | sev 5 | fire_7 ETA 9 min | opened step 6
EVT-0006 | fire       | Riverside Condos               | sev 5 | fire_6 ETA 13 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside Condos               | ON_SCENE → EVT-0001
ambulance_3     | ambulance  | Cedar Park Village             | RETURNING → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0006
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Hilltop Manor [4 min], Spring Meadow Estates [4 min], Riverside Condos [6 min], Downtown Precinct [8 min], Elmwood Terrace [7 min]
Central Fire Station (fire_station) → Hilltop Manor [4 min], Spring Meadow Estates [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [6 min], Parkside Shopping Center [5 min], Elmwood Terrace [7 min], City Central Hospital [8 min], Hilltop Manor [7 min]
Hilltop Manor (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [7 min], Spring Meadow Estates [2 min]
Elmwood Terrace (residential) → Downtown Precinct [7 min], Highway 9 Interchange [3 min], Riverside Condos [3 min], City Central Hospital [7 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [6 min], Hilltop Manor [2 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Riverside Condos [6 min], Highway 9 Interchange [5 min], Elmwood Terrace [5 min], Spring Meadow Estates [7 min]
Riverside Condos (residential) → City Central Hospital [6 min], Elmwood Terrace [3 min], Cedar Park Village [6 min], Highway 9 Interchange [2 min]
Parkside Shopping Center (commercial) → Downtown Precinct [5 min], Elmwood Terrace [8 min]
Highway 9 Interchange (road_junction) → Elmwood Terrace [3 min], Cedar Park Village [5 min], Riverside Condos [2 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0004
Step 6: CALL-0006 → fire fire_7
Step 7: CALL-0007 → fire ?

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
There's a man having chest pains at 830 Oak Boulevard. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Cedar Park Village             | sev 2 | fire_5 ETA 9 min | opened step 2
EVT-0005 | fire       | Cedar Park Village             | sev 5 | fire_7 ETA 9 min | opened step 6
EVT-0006 | fire       | Riverside Condos               | sev 5 | fire_6 ETA 13 min | opened step 7
EVT-0007 | fire       | Cedar Park Village             | sev 3 | HELD → fire_5 | opened step 8

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside Condos               | RETURNING → EVT-0001
ambulance_3     | ambulance  | Cedar Park Village             | RETURNING → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0006
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Hilltop Manor [4 min], Spring Meadow Estates [4 min], Riverside Condos [6 min], Downtown Precinct [8 min], Elmwood Terrace [7 min]
Central Fire Station (fire_station) → Hilltop Manor [4 min], Spring Meadow Estates [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [6 min], Parkside Shopping Center [5 min], Elmwood Terrace [7 min], City Central Hospital [8 min], Hilltop Manor [7 min]
Hilltop Manor (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [7 min], Spring Meadow Estates [2 min]
Elmwood Terrace (residential) → Downtown Precinct [7 min], Highway 9 Interchange [3 min], Riverside Condos [3 min], City Central Hospital [7 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [6 min], Hilltop Manor [2 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Riverside Condos [6 min], Highway 9 Interchange [5 min], Elmwood Terrace [5 min], Spring Meadow Estates [7 min]
Riverside Condos (residential) → City Central Hospital [6 min], Elmwood Terrace [3 min], Cedar Park Village [6 min], Highway 9 Interchange [2 min]
Parkside Shopping Center (commercial) → Downtown Precinct [5 min], Elmwood Terrace [8 min]
Highway 9 Interchange (road_junction) → Elmwood Terrace [3 min], Cedar Park Village [5 min], Riverside Condos [2 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → fire fire_7
Step 7: CALL-0007 → fire ?
Step 8: CALL-0008 → HOLD (fire, waiting for fire_5)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
There's a massive fire — the whole block near Hilltop Manor is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Cedar Park Village             | sev 2 | fire_5 ETA 9 min | opened step 2
EVT-0005 | fire       | Cedar Park Village             | sev 5 | fire_7 ETA 9 min | opened step 6
EVT-0006 | fire       | Riverside Condos               | sev 5 | fire_6 ETA 13 min | opened step 7
EVT-0007 | fire       | Cedar Park Village             | sev 3 | HELD → fire_5 | opened step 8
EVT-0008 | medical    | Parkside Shopping Center       | sev 4 | ambulance_4 ETA 12 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside Condos               | RETURNING → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0006
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Hilltop Manor [4 min], Spring Meadow Estates [4 min], Riverside Condos [6 min], Downtown Precinct [8 min], Elmwood Terrace [7 min]
Central Fire Station (fire_station) → Hilltop Manor [4 min], Spring Meadow Estates [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [6 min], Parkside Shopping Center [5 min], Elmwood Terrace [7 min], City Central Hospital [8 min], Hilltop Manor [7 min]
Hilltop Manor (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [7 min], Spring Meadow Estates [2 min]
Elmwood Terrace (residential) → Downtown Precinct [7 min], Highway 9 Interchange [3 min], Riverside Condos [3 min], City Central Hospital [7 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [6 min], Hilltop Manor [2 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Riverside Condos [6 min], Highway 9 Interchange [5 min], Elmwood Terrace [5 min], Spring Meadow Estates [7 min]
Riverside Condos (residential) → City Central Hospital [6 min], Elmwood Terrace [3 min], Cedar Park Village [6 min], Highway 9 Interchange [2 min]
Parkside Shopping Center (commercial) → Downtown Precinct [5 min], Elmwood Terrace [8 min]
Highway 9 Interchange (road_junction) → Elmwood Terrace [3 min], Cedar Park Village [5 min], Riverside Condos [2 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → fire ?
Step 8: CALL-0008 → HOLD (fire, waiting for fire_5)
Step 9: CALL-0009 → ambulance ambulance_4

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Active shooter at Parkside Shopping Center! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Cedar Park Village             | sev 2 | fire_5 ETA 9 min | opened step 2
EVT-0005 | fire       | Cedar Park Village             | sev 5 | fire_7 ETA 9 min | opened step 6
EVT-0006 | fire       | Riverside Condos               | sev 5 | fire_6 ETA 13 min | opened step 7
EVT-0007 | fire       | Cedar Park Village             | sev 3 | HELD → fire_5 | opened step 8
EVT-0008 | medical    | Parkside Shopping Center       | sev 4 | ambulance_4 ETA 12 min | opened step 9
EVT-0009 | fire       | Hilltop Manor                  | sev 1 | HELD → fire_5 | opened step 10

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_5          | fire       | Cedar Park Village             | ON_SCENE → EVT-0002
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0006
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Hilltop Manor [4 min], Spring Meadow Estates [4 min], Riverside Condos [6 min], Downtown Precinct [8 min], Elmwood Terrace [7 min]
Central Fire Station (fire_station) → Hilltop Manor [4 min], Spring Meadow Estates [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [6 min], Parkside Shopping Center [5 min], Elmwood Terrace [7 min], City Central Hospital [8 min], Hilltop Manor [7 min]
Hilltop Manor (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [7 min], Spring Meadow Estates [2 min]
Elmwood Terrace (residential) → Downtown Precinct [7 min], Highway 9 Interchange [3 min], Riverside Condos [3 min], City Central Hospital [7 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [6 min], Hilltop Manor [2 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Riverside Condos [6 min], Highway 9 Interchange [5 min], Elmwood Terrace [5 min], Spring Meadow Estates [7 min]
Riverside Condos (residential) → City Central Hospital [6 min], Elmwood Terrace [3 min], Cedar Park Village [6 min], Highway 9 Interchange [2 min]
Parkside Shopping Center (commercial) → Downtown Precinct [5 min], Elmwood Terrace [8 min]
Highway 9 Interchange (road_junction) → Elmwood Terrace [3 min], Cedar Park Village [5 min], Riverside Condos [2 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → HOLD (fire, waiting for fire_5)
Step 9: CALL-0009 → ambulance ambulance_4
Step 10: CALL-0010 → HOLD (fire, waiting for fire_5)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
There's a break-in happening right now at 525 Spring Street. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Cedar Park Village             | sev 2 | fire_5 ETA 9 min | opened step 2
EVT-0005 | fire       | Cedar Park Village             | sev 5 | fire_7 ETA 9 min | opened step 6
EVT-0006 | fire       | Riverside Condos               | sev 5 | fire_6 ETA 13 min | opened step 7
EVT-0007 | fire       | Cedar Park Village             | sev 3 | HELD → fire_5 | opened step 8
EVT-0008 | medical    | Parkside Shopping Center       | sev 4 | ambulance_4 ETA 12 min | opened step 9
EVT-0009 | fire       | Hilltop Manor                  | sev 1 | HELD → fire_5 | opened step 10
EVT-0010 | crime      | Parkside Shopping Center       | sev 2 | police_0 ETA 4 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0010
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_5          | fire       | Cedar Park Village             | ON_SCENE → EVT-0002
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0006
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Hilltop Manor [4 min], Spring Meadow Estates [4 min], Riverside Condos [6 min], Downtown Precinct [8 min], Elmwood Terrace [7 min]
Central Fire Station (fire_station) → Hilltop Manor [4 min], Spring Meadow Estates [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [6 min], Parkside Shopping Center [5 min], Elmwood Terrace [7 min], City Central Hospital [8 min], Hilltop Manor [7 min]
Hilltop Manor (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [7 min], Spring Meadow Estates [2 min]
Elmwood Terrace (residential) → Downtown Precinct [7 min], Highway 9 Interchange [3 min], Riverside Condos [3 min], City Central Hospital [7 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [6 min], Hilltop Manor [2 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Riverside Condos [6 min], Highway 9 Interchange [5 min], Elmwood Terrace [5 min], Spring Meadow Estates [7 min]
Riverside Condos (residential) → City Central Hospital [6 min], Elmwood Terrace [3 min], Cedar Park Village [6 min], Highway 9 Interchange [2 min]
Parkside Shopping Center (commercial) → Downtown Precinct [5 min], Elmwood Terrace [8 min]
Highway 9 Interchange (road_junction) → Elmwood Terrace [3 min], Cedar Park Village [5 min], Riverside Condos [2 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → ambulance ambulance_4
Step 10: CALL-0010 → HOLD (fire, waiting for fire_5)
Step 11: CALL-0011 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}