[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Someone fainted at Oak Avenue Shops. They're breathing okay now but look really pale. We're on Pine Boulevard.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 15 min | opened step 2
EVT-0003 | fire       | Lakeview Residences            | sev 1 | fire_7 ETA 18 min | opened step 3
EVT-0004 | fire       | Lakeview Residences            | sev 2 | fire_8 ETA 18 min | opened step 5
EVT-0005 | fire       | Sunset Villas                  | sev 3 | fire_6 ETA 5 min | opened step 7
EVT-0006 | crime      | Sunset Villas                  | sev 2 | police_0 ETA 6 min | opened step 8
EVT-0007 | medical    | Lakeview Residences            | sev 2 | ambulance_4 ETA 15 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0006
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0005
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_8          | fire       | Central Fire Station           | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [3 min], Riverside Condos [7 min], Central Fire Station [6 min], Central Crossroads [8 min]
Central Fire Station (fire_station) → City Central Hospital [6 min], Central Crossroads [3 min], Sunset Villas [6 min], Riverside Condos [13 min]
Central Police Station (police_station) → Oak Avenue Shops [2 min], Sunset Villas [6 min], Lakeview Residences [8 min]
Lakeview Residences (residential) → Central Police Station [8 min], Oak Avenue Shops [5 min], Riverside Condos [8 min]
Sunset Villas (residential) → City Central Hospital [3 min], Central Fire Station [6 min], Central Police Station [6 min], Riverside Condos [5 min], Oak Avenue Shops [9 min], Central Crossroads [8 min]
Riverside Condos (residential) → City Central Hospital [7 min], Lakeview Residences [8 min], Sunset Villas [5 min], Central Fire Station [13 min], Oak Avenue Shops [9 min]
Oak Avenue Shops (commercial) → Central Police Station [2 min], Lakeview Residences [5 min], Sunset Villas [9 min], Riverside Condos [9 min]
Central Crossroads (road_junction) → City Central Hospital [8 min], Central Fire Station [3 min], Sunset Villas [8 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → HOLD (fire, waiting for fire_6)
Step 8: CALL-0008 → police police_0
Step 9: CALL-0009 → ambulance ambulance_4

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
There's a massive fire — the whole block near Sunset Villas is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 15 min | opened step 2
EVT-0003 | fire       | Lakeview Residences            | sev 1 | fire_7 ETA 18 min | opened step 3
EVT-0004 | fire       | Lakeview Residences            | sev 2 | fire_8 ETA 18 min | opened step 5
EVT-0005 | fire       | Sunset Villas                  | sev 3 | fire_6 ETA 5 min | opened step 7
EVT-0006 | crime      | Sunset Villas                  | sev 2 | police_0 ETA 6 min | opened step 8
EVT-0007 | medical    | Lakeview Residences            | sev 2 | ambulance_4 ETA 15 min | opened step 9
EVT-0008 | medical    | Oak Avenue Shops               | sev 5 | ambulance_5 ETA 10 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0006
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0005
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_8          | fire       | Central Fire Station           | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [3 min], Riverside Condos [7 min], Central Fire Station [6 min], Central Crossroads [8 min]
Central Fire Station (fire_station) → City Central Hospital [6 min], Central Crossroads [3 min], Sunset Villas [6 min], Riverside Condos [13 min]
Central Police Station (police_station) → Oak Avenue Shops [2 min], Sunset Villas [6 min], Lakeview Residences [8 min]
Lakeview Residences (residential) → Central Police Station [8 min], Oak Avenue Shops [5 min], Riverside Condos [8 min]
Sunset Villas (residential) → City Central Hospital [3 min], Central Fire Station [6 min], Central Police Station [6 min], Riverside Condos [5 min], Oak Avenue Shops [9 min], Central Crossroads [8 min]
Riverside Condos (residential) → City Central Hospital [7 min], Lakeview Residences [8 min], Sunset Villas [5 min], Central Fire Station [13 min], Oak Avenue Shops [9 min]
Oak Avenue Shops (commercial) → Central Police Station [2 min], Lakeview Residences [5 min], Sunset Villas [9 min], Riverside Condos [9 min]
Central Crossroads (road_junction) → City Central Hospital [8 min], Central Fire Station [3 min], Sunset Villas [8 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → police police_0
Step 9: CALL-0009 → ambulance ambulance_4
Step 10: CALL-0010 → ambulance ambulance_5

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Yeah there's a small fire in a dumpster near Sunset Villas on Maple Lane. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 15 min | opened step 2
EVT-0003 | fire       | Lakeview Residences            | sev 1 | fire_7 ETA 18 min | opened step 3
EVT-0004 | fire       | Lakeview Residences            | sev 2 | fire_8 ETA 18 min | opened step 5
EVT-0005 | fire       | Sunset Villas                  | sev 3 | fire_6 ETA 5 min | opened step 7
EVT-0006 | crime      | Sunset Villas                  | sev 2 | police_0 ETA 6 min | opened step 8
EVT-0007 | medical    | Lakeview Residences            | sev 2 | ambulance_4 ETA 15 min | opened step 9
EVT-0008 | medical    | Oak Avenue Shops               | sev 5 | ambulance_5 ETA 10 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0006
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0005
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_8          | fire       | Central Fire Station           | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [3 min], Riverside Condos [7 min], Central Fire Station [6 min], Central Crossroads [8 min]
Central Fire Station (fire_station) → City Central Hospital [6 min], Central Crossroads [3 min], Sunset Villas [6 min], Riverside Condos [13 min]
Central Police Station (police_station) → Oak Avenue Shops [2 min], Sunset Villas [6 min], Lakeview Residences [8 min]
Lakeview Residences (residential) → Central Police Station [8 min], Oak Avenue Shops [5 min], Riverside Condos [8 min]
Sunset Villas (residential) → City Central Hospital [3 min], Central Fire Station [6 min], Central Police Station [6 min], Riverside Condos [5 min], Oak Avenue Shops [9 min], Central Crossroads [8 min]
Riverside Condos (residential) → City Central Hospital [7 min], Lakeview Residences [8 min], Sunset Villas [5 min], Central Fire Station [13 min], Oak Avenue Shops [9 min]
Oak Avenue Shops (commercial) → Central Police Station [2 min], Lakeview Residences [5 min], Sunset Villas [9 min], Riverside Condos [9 min]
Central Crossroads (road_junction) → City Central Hospital [8 min], Central Fire Station [3 min], Sunset Villas [8 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → ambulance ambulance_4
Step 10: CALL-0010 → ambulance ambulance_5
Step 11: CALL-0011 → Duplicate of EVT-0005

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Yeah there's a small fire in a dumpster near Oak Avenue Shops on Pine Boulevard. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 15 min | opened step 2
EVT-0003 | fire       | Lakeview Residences            | sev 1 | fire_7 ETA 18 min | opened step 3
EVT-0004 | fire       | Lakeview Residences            | sev 2 | fire_8 ETA 18 min | opened step 5
EVT-0005 | fire       | Sunset Villas                  | sev 3 | fire_6 ETA 5 min | opened step 7
EVT-0006 | crime      | Sunset Villas                  | sev 2 | police_0 ETA 6 min | opened step 8
EVT-0007 | medical    | Lakeview Residences            | sev 2 | ambulance_4 ETA 15 min | opened step 9
EVT-0008 | medical    | Oak Avenue Shops               | sev 5 | ambulance_5 ETA 10 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0006
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0005
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_8          | fire       | Central Fire Station           | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [3 min], Riverside Condos [7 min], Central Fire Station [6 min], Central Crossroads [8 min]
Central Fire Station (fire_station) → City Central Hospital [6 min], Central Crossroads [3 min], Sunset Villas [6 min], Riverside Condos [13 min]
Central Police Station (police_station) → Oak Avenue Shops [2 min], Sunset Villas [6 min], Lakeview Residences [8 min]
Lakeview Residences (residential) → Central Police Station [8 min], Oak Avenue Shops [5 min], Riverside Condos [8 min]
Sunset Villas (residential) → City Central Hospital [3 min], Central Fire Station [6 min], Central Police Station [6 min], Riverside Condos [5 min], Oak Avenue Shops [9 min], Central Crossroads [8 min]
Riverside Condos (residential) → City Central Hospital [7 min], Lakeview Residences [8 min], Sunset Villas [5 min], Central Fire Station [13 min], Oak Avenue Shops [9 min]
Oak Avenue Shops (commercial) → Central Police Station [2 min], Lakeview Residences [5 min], Sunset Villas [9 min], Riverside Condos [9 min]
Central Crossroads (road_junction) → City Central Hospital [8 min], Central Fire Station [3 min], Sunset Villas [8 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → ambulance ambulance_5
Step 11: CALL-0011 → Duplicate of EVT-0005
Step 12: CALL-0012 → Duplicate of EVT-0005

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Oh god, the whole kitchen is on fire at 828 Pine Boulevard! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 15 min | opened step 2
EVT-0003 | fire       | Lakeview Residences            | sev 1 | fire_7 ETA 18 min | opened step 3
EVT-0004 | fire       | Lakeview Residences            | sev 2 | fire_8 ETA 18 min | opened step 5
EVT-0005 | fire       | Sunset Villas                  | sev 3 | fire_6 ETA 5 min | opened step 7
EVT-0006 | crime      | Sunset Villas                  | sev 2 | police_0 ETA 6 min | opened step 8
EVT-0007 | medical    | Lakeview Residences            | sev 2 | ambulance_4 ETA 15 min | opened step 9
EVT-0008 | medical    | Oak Avenue Shops               | sev 5 | ambulance_5 ETA 10 min | opened step 10
EVT-0009 | fire       | Oak Avenue Shops               | sev 1 | HELD → fire_6 | opened step 13

=== UNIT STATUS ===
police_0        | police     | Sunset Villas                  | ON_SCENE → EVT-0006
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0005
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_8          | fire       | Central Fire Station           | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [3 min], Riverside Condos [7 min], Central Fire Station [6 min], Central Crossroads [8 min]
Central Fire Station (fire_station) → City Central Hospital [6 min], Central Crossroads [3 min], Sunset Villas [6 min], Riverside Condos [13 min]
Central Police Station (police_station) → Oak Avenue Shops [2 min], Sunset Villas [6 min], Lakeview Residences [8 min]
Lakeview Residences (residential) → Central Police Station [8 min], Oak Avenue Shops [5 min], Riverside Condos [8 min]
Sunset Villas (residential) → City Central Hospital [3 min], Central Fire Station [6 min], Central Police Station [6 min], Riverside Condos [5 min], Oak Avenue Shops [9 min], Central Crossroads [8 min]
Riverside Condos (residential) → City Central Hospital [7 min], Lakeview Residences [8 min], Sunset Villas [5 min], Central Fire Station [13 min], Oak Avenue Shops [9 min]
Oak Avenue Shops (commercial) → Central Police Station [2 min], Lakeview Residences [5 min], Sunset Villas [9 min], Riverside Condos [9 min]
Central Crossroads (road_junction) → City Central Hospital [8 min], Central Fire Station [3 min], Sunset Villas [8 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0005
Step 12: CALL-0012 → Duplicate of EVT-0005
Step 13: CALL-0013 → HOLD (fire, waiting for fire_6)

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Hi, I think I see some smoke coming from behind Lakeview Residences. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 15 min | opened step 2
EVT-0003 | fire       | Lakeview Residences            | sev 1 | fire_7 ETA 18 min | opened step 3
EVT-0004 | fire       | Lakeview Residences            | sev 2 | fire_8 ETA 18 min | opened step 5
EVT-0005 | fire       | Sunset Villas                  | sev 3 | fire_6 ETA 5 min | opened step 7
EVT-0006 | crime      | Sunset Villas                  | sev 2 | police_0 ETA 6 min | opened step 8
EVT-0007 | medical    | Lakeview Residences            | sev 2 | ambulance_4 ETA 15 min | opened step 9
EVT-0008 | medical    | Oak Avenue Shops               | sev 5 | ambulance_5 ETA 10 min | opened step 10
EVT-0009 | fire       | Oak Avenue Shops               | sev 1 | HELD → fire_6 | opened step 13
EVT-0010 | fire       | Oak Avenue Shops               | sev 1 | HELD → fire_6 | opened step 14

=== UNIT STATUS ===
police_0        | police     | Sunset Villas                  | ON_SCENE → EVT-0006
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_6          | fire       | Sunset Villas                  | ON_SCENE → EVT-0005
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_8          | fire       | Central Fire Station           | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [3 min], Riverside Condos [7 min], Central Fire Station [6 min], Central Crossroads [8 min]
Central Fire Station (fire_station) → City Central Hospital [6 min], Central Crossroads [3 min], Sunset Villas [6 min], Riverside Condos [13 min]
Central Police Station (police_station) → Oak Avenue Shops [2 min], Sunset Villas [6 min], Lakeview Residences [8 min]
Lakeview Residences (residential) → Central Police Station [8 min], Oak Avenue Shops [5 min], Riverside Condos [8 min]
Sunset Villas (residential) → City Central Hospital [3 min], Central Fire Station [6 min], Central Police Station [6 min], Riverside Condos [5 min], Oak Avenue Shops [9 min], Central Crossroads [8 min]
Riverside Condos (residential) → City Central Hospital [7 min], Lakeview Residences [8 min], Sunset Villas [5 min], Central Fire Station [13 min], Oak Avenue Shops [9 min]
Oak Avenue Shops (commercial) → Central Police Station [2 min], Lakeview Residences [5 min], Sunset Villas [9 min], Riverside Condos [9 min]
Central Crossroads (road_junction) → City Central Hospital [8 min], Central Fire Station [3 min], Sunset Villas [8 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0005
Step 13: CALL-0013 → HOLD (fire, waiting for fire_6)
Step 14: CALL-0014 → HOLD (fire, waiting for fire_6)

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
There's a fire at 376 Spring Avenue! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 15 min | opened step 2
EVT-0003 | fire       | Lakeview Residences            | sev 1 | fire_7 ETA 18 min | opened step 3
EVT-0004 | fire       | Lakeview Residences            | sev 2 | fire_8 ETA 18 min | opened step 5
EVT-0005 | fire       | Sunset Villas                  | sev 3 | fire_6 ETA 5 min | opened step 7
EVT-0007 | medical    | Lakeview Residences            | sev 2 | ambulance_4 ETA 15 min | opened step 9
EVT-0008 | medical    | Oak Avenue Shops               | sev 5 | ambulance_5 ETA 10 min | opened step 10
EVT-0009 | fire       | Oak Avenue Shops               | sev 1 | HELD → fire_6 | opened step 13
EVT-0010 | fire       | Oak Avenue Shops               | sev 1 | HELD → fire_6 | opened step 14

=== UNIT STATUS ===
police_0        | police     | Sunset Villas                  | RETURNING → EVT-0006
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_6          | fire       | Sunset Villas                  | ON_SCENE → EVT-0005
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_8          | fire       | Central Fire Station           | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [3 min], Riverside Condos [7 min], Central Fire Station [6 min], Central Crossroads [8 min]
Central Fire Station (fire_station) → City Central Hospital [6 min], Central Crossroads [3 min], Sunset Villas [6 min], Riverside Condos [13 min]
Central Police Station (police_station) → Oak Avenue Shops [2 min], Sunset Villas [6 min], Lakeview Residences [8 min]
Lakeview Residences (residential) → Central Police Station [8 min], Oak Avenue Shops [5 min], Riverside Condos [8 min]
Sunset Villas (residential) → City Central Hospital [3 min], Central Fire Station [6 min], Central Police Station [6 min], Riverside Condos [5 min], Oak Avenue Shops [9 min], Central Crossroads [8 min]
Riverside Condos (residential) → City Central Hospital [7 min], Lakeview Residences [8 min], Sunset Villas [5 min], Central Fire Station [13 min], Oak Avenue Shops [9 min]
Oak Avenue Shops (commercial) → Central Police Station [2 min], Lakeview Residences [5 min], Sunset Villas [9 min], Riverside Condos [9 min]
Central Crossroads (road_junction) → City Central Hospital [8 min], Central Fire Station [3 min], Sunset Villas [8 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → HOLD (fire, waiting for fire_6)
Step 14: CALL-0014 → HOLD (fire, waiting for fire_6)
Step 15: CALL-0015 → Duplicate of EVT-0004

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
There's a fight outside Riverside Condos on Spring Avenue. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 15 min | opened step 2
EVT-0003 | fire       | Lakeview Residences            | sev 1 | fire_7 ETA 18 min | opened step 3
EVT-0004 | fire       | Lakeview Residences            | sev 2 | fire_8 ETA 18 min | opened step 5
EVT-0007 | medical    | Lakeview Residences            | sev 2 | ambulance_4 ETA 15 min | opened step 9
EVT-0008 | medical    | Oak Avenue Shops               | sev 5 | ambulance_5 ETA 10 min | opened step 10
EVT-0009 | fire       | Oak Avenue Shops               | sev 1 | HELD → fire_6 | opened step 13
EVT-0010 | fire       | Oak Avenue Shops               | sev 1 | HELD → fire_6 | opened step 14
EVT-0011 | fire       | Riverside Condos               | sev 2 | HELD → fire_6 | opened step 16

=== UNIT STATUS ===
police_0        | police     | Sunset Villas                  | RETURNING → EVT-0006
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Lakeview Residences            | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_6          | fire       | Sunset Villas                  | RETURNING → EVT-0005
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_8          | fire       | Central Fire Station           | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [3 min], Riverside Condos [7 min], Central Fire Station [6 min], Central Crossroads [8 min]
Central Fire Station (fire_station) → City Central Hospital [6 min], Central Crossroads [3 min], Sunset Villas [6 min], Riverside Condos [13 min]
Central Police Station (police_station) → Oak Avenue Shops [2 min], Sunset Villas [6 min], Lakeview Residences [8 min]
Lakeview Residences (residential) → Central Police Station [8 min], Oak Avenue Shops [5 min], Riverside Condos [8 min]
Sunset Villas (residential) → City Central Hospital [3 min], Central Fire Station [6 min], Central Police Station [6 min], Riverside Condos [5 min], Oak Avenue Shops [9 min], Central Crossroads [8 min]
Riverside Condos (residential) → City Central Hospital [7 min], Lakeview Residences [8 min], Sunset Villas [5 min], Central Fire Station [13 min], Oak Avenue Shops [9 min]
Oak Avenue Shops (commercial) → Central Police Station [2 min], Lakeview Residences [5 min], Sunset Villas [9 min], Riverside Condos [9 min]
Central Crossroads (road_junction) → City Central Hospital [8 min], Central Fire Station [3 min], Sunset Villas [8 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → HOLD (fire, waiting for fire_6)
Step 15: CALL-0015 → Duplicate of EVT-0004
Step 16: CALL-0016 → HOLD (fire, waiting for fire_6)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
There's a fire at 430 Pine Boulevard! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 15 min | opened step 2
EVT-0003 | fire       | Lakeview Residences            | sev 1 | fire_7 ETA 18 min | opened step 3
EVT-0004 | fire       | Lakeview Residences            | sev 2 | fire_8 ETA 18 min | opened step 5
EVT-0007 | medical    | Lakeview Residences            | sev 2 | ambulance_4 ETA 15 min | opened step 9
EVT-0008 | medical    | Oak Avenue Shops               | sev 5 | ambulance_5 ETA 10 min | opened step 10
EVT-0009 | fire       | Oak Avenue Shops               | sev 1 | HELD → fire_6 | opened step 13
EVT-0010 | fire       | Oak Avenue Shops               | sev 1 | HELD → fire_6 | opened step 14
EVT-0011 | fire       | Riverside Condos               | sev 2 | HELD → fire_6 | opened step 16
EVT-0012 | crime      | Riverside Condos               | sev 4 | police_1 ETA 10 min | opened step 17

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0012
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Lakeview Residences            | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_6          | fire       | Sunset Villas                  | RETURNING → EVT-0005
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_8          | fire       | Central Fire Station           | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [3 min], Riverside Condos [7 min], Central Fire Station [6 min], Central Crossroads [8 min]
Central Fire Station (fire_station) → City Central Hospital [6 min], Central Crossroads [3 min], Sunset Villas [6 min], Riverside Condos [13 min]
Central Police Station (police_station) → Oak Avenue Shops [2 min], Sunset Villas [6 min], Lakeview Residences [8 min]
Lakeview Residences (residential) → Central Police Station [8 min], Oak Avenue Shops [5 min], Riverside Condos [8 min]
Sunset Villas (residential) → City Central Hospital [3 min], Central Fire Station [6 min], Central Police Station [6 min], Riverside Condos [5 min], Oak Avenue Shops [9 min], Central Crossroads [8 min]
Riverside Condos (residential) → City Central Hospital [7 min], Lakeview Residences [8 min], Sunset Villas [5 min], Central Fire Station [13 min], Oak Avenue Shops [9 min]
Oak Avenue Shops (commercial) → Central Police Station [2 min], Lakeview Residences [5 min], Sunset Villas [9 min], Riverside Condos [9 min]
Central Crossroads (road_junction) → City Central Hospital [8 min], Central Fire Station [3 min], Sunset Villas [8 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → Duplicate of EVT-0004
Step 16: CALL-0016 → HOLD (fire, waiting for fire_6)
Step 17: CALL-0017 → police police_1

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
There's a massive fire — the whole block near Sunset Villas is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Lakeview Residences            | sev 1 | fire_7 ETA 18 min | opened step 3
EVT-0004 | fire       | Lakeview Residences            | sev 2 | fire_8 ETA 18 min | opened step 5
EVT-0007 | medical    | Lakeview Residences            | sev 2 | ambulance_4 ETA 15 min | opened step 9
EVT-0008 | medical    | Oak Avenue Shops               | sev 5 | ambulance_5 ETA 10 min | opened step 10
EVT-0009 | fire       | Oak Avenue Shops               | sev 1 | fire_6 ETA 13 min | opened step 13
EVT-0010 | fire       | Oak Avenue Shops               | sev 1 | HELD → fire_6 | opened step 14
EVT-0011 | fire       | Riverside Condos               | sev 2 | HELD → fire_6 | opened step 16
EVT-0012 | crime      | Riverside Condos               | sev 4 | police_1 ETA 10 min | opened step 17
EVT-0013 | fire       | Oak Avenue Shops               | sev 2 | HELD → fire_6 | opened step 18

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0012
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Lakeview Residences            | RETURNING → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0009
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_8          | fire       | Central Fire Station           | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [3 min], Riverside Condos [7 min], Central Fire Station [6 min], Central Crossroads [8 min]
Central Fire Station (fire_station) → City Central Hospital [6 min], Central Crossroads [3 min], Sunset Villas [6 min], Riverside Condos [13 min]
Central Police Station (police_station) → Oak Avenue Shops [2 min], Sunset Villas [6 min], Lakeview Residences [8 min]
Lakeview Residences (residential) → Central Police Station [8 min], Oak Avenue Shops [5 min], Riverside Condos [8 min]
Sunset Villas (residential) → City Central Hospital [3 min], Central Fire Station [6 min], Central Police Station [6 min], Riverside Condos [5 min], Oak Avenue Shops [9 min], Central Crossroads [8 min]
Riverside Condos (residential) → City Central Hospital [7 min], Lakeview Residences [8 min], Sunset Villas [5 min], Central Fire Station [13 min], Oak Avenue Shops [9 min]
Oak Avenue Shops (commercial) → Central Police Station [2 min], Lakeview Residences [5 min], Sunset Villas [9 min], Riverside Condos [9 min]
Central Crossroads (road_junction) → City Central Hospital [8 min], Central Fire Station [3 min], Sunset Villas [8 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → HOLD (fire, waiting for fire_6)
Step 17: CALL-0017 → police police_1
Step 18: CALL-0018 → HOLD (fire, waiting for fire_6)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_7", "from_event_id": "EVT-0003", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
Hello, my neighbor fell and hurt her ankle at 745 Maple Lane. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Lakeview Residences            | sev 2 | fire_8 ETA 18 min | opened step 5
EVT-0007 | medical    | Lakeview Residences            | sev 2 | ambulance_4 ETA 15 min | opened step 9
EVT-0008 | medical    | Oak Avenue Shops               | sev 5 | ambulance_5 ETA 10 min | opened step 10
EVT-0009 | fire       | Oak Avenue Shops               | sev 1 | fire_6 ETA 13 min | opened step 13
EVT-0010 | fire       | Oak Avenue Shops               | sev 1 | HELD → fire_6 | opened step 14
EVT-0011 | fire       | Riverside Condos               | sev 2 | HELD → fire_6 | opened step 16
EVT-0012 | crime      | Riverside Condos               | sev 4 | police_1 ETA 10 min | opened step 17
EVT-0013 | fire       | Oak Avenue Shops               | sev 2 | HELD → fire_6 | opened step 18
EVT-0014 | fire       | Sunset Villas                  | sev 4 | fire_7 ETA 5 min | opened step 19

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0012
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Lakeview Residences            | RETURNING → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
ambulance_5     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0008
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0009
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0014
fire_8          | fire       | Central Fire Station           | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [3 min], Riverside Condos [7 min], Central Fire Station [6 min], Central Crossroads [8 min]
Central Fire Station (fire_station) → City Central Hospital [6 min], Central Crossroads [3 min], Sunset Villas [6 min], Riverside Condos [13 min]
Central Police Station (police_station) → Oak Avenue Shops [2 min], Sunset Villas [6 min], Lakeview Residences [8 min]
Lakeview Residences (residential) → Central Police Station [8 min], Oak Avenue Shops [5 min], Riverside Condos [8 min]
Sunset Villas (residential) → City Central Hospital [3 min], Central Fire Station [6 min], Central Police Station [6 min], Riverside Condos [5 min], Oak Avenue Shops [9 min], Central Crossroads [8 min]
Riverside Condos (residential) → City Central Hospital [7 min], Lakeview Residences [8 min], Sunset Villas [5 min], Central Fire Station [13 min], Oak Avenue Shops [9 min]
Oak Avenue Shops (commercial) → Central Police Station [2 min], Lakeview Residences [5 min], Sunset Villas [9 min], Riverside Condos [9 min]
Central Crossroads (road_junction) → City Central Hospital [8 min], Central Fire Station [3 min], Sunset Villas [8 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → police police_1
Step 18: CALL-0018 → HOLD (fire, waiting for fire_6)
Step 19: CALL-0019 → fire ?

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_4", "from_event_id": "EVT-0007", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Oh god, the whole kitchen is on fire at 720 River Road! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Pinecrest Homes [4 min], Highway 9 Interchange [7 min], Eastgate Roundabout [6 min], Metro Police HQ [7 min], Lakeview Residences [8 min], Oak Avenue Shops [8 min]
Central Fire Station (fire_station) → Eastgate Roundabout [2 min], Oak Avenue Shops [2 min], Highway 9 Interchange [6 min], Metro Police HQ [5 min], Sunset Villas [8 min]
Metro Police HQ (police_station) → Riverside General Hospital [7 min], Central Fire Station [5 min], Eastgate Roundabout [6 min], Lakeview Residences [14 min], Pinecrest Homes [10 min], Sunset Villas [7 min]
Lakeview Residences (residential) → Riverside General Hospital [8 min], Pinecrest Homes [7 min], Highway 9 Interchange [7 min], Metro Police HQ [14 min]
Pinecrest Homes (residential) → Riverside General Hospital [4 min], Lakeview Residences [7 min], Highway 9 Interchange [4 min], Metro Police HQ [10 min], Eastgate Roundabout [7 min]
Sunset Villas (residential) → Central Fire Station [8 min], Oak Avenue Shops [6 min], Metro Police HQ [7 min], Eastgate Roundabout [9 min]
Oak Avenue Shops (commercial) → Central Fire Station [2 min], Sunset Villas [6 min], Eastgate Roundabout [2 min], Highway 9 Interchange [2 min], Riverside General Hospital [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Central Fire Station [2 min], Metro Police HQ [6 min], Sunset Villas [9 min], Oak Avenue Shops [2 min], Pinecrest Homes [7 min], Highway 9 Interchange [4 min]
Highway 9 Interchange (road_junction) → Riverside General Hospital [7 min], Central Fire Station [6 min], Lakeview Residences [7 min], Pinecrest Homes [4 min], Oak Avenue Shops [2 min], Eastgate Roundabout [4 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's been some kind of mass incident at Pinecrest Homes — multiple people down, some not moving. We need everything, Main Drive entrance.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oak Avenue Shops               | sev 1 | fire_5 ETA 1 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Oak Avenue Shops               | ON_SCENE → EVT-0001
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Pinecrest Homes [4 min], Highway 9 Interchange [7 min], Eastgate Roundabout [6 min], Metro Police HQ [7 min], Lakeview Residences [8 min], Oak Avenue Shops [8 min]
Central Fire Station (fire_station) → Eastgate Roundabout [2 min], Oak Avenue Shops [2 min], Highway 9 Interchange [6 min], Metro Police HQ [5 min], Sunset Villas [8 min]
Metro Police HQ (police_station) → Riverside General Hospital [7 min], Central Fire Station [5 min], Eastgate Roundabout [6 min], Lakeview Residences [14 min], Pinecrest Homes [10 min], Sunset Villas [7 min]
Lakeview Residences (residential) → Riverside General Hospital [8 min], Pinecrest Homes [7 min], Highway 9 Interchange [7 min], Metro Police HQ [14 min]
Pinecrest Homes (residential) → Riverside General Hospital [4 min], Lakeview Residences [7 min], Highway 9 Interchange [4 min], Metro Police HQ [10 min], Eastgate Roundabout [7 min]
Sunset Villas (residential) → Central Fire Station [8 min], Oak Avenue Shops [6 min], Metro Police HQ [7 min], Eastgate Roundabout [9 min]
Oak Avenue Shops (commercial) → Central Fire Station [2 min], Sunset Villas [6 min], Eastgate Roundabout [2 min], Highway 9 Interchange [2 min], Riverside General Hospital [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Central Fire Station [2 min], Metro Police HQ [6 min], Sunset Villas [9 min], Oak Avenue Shops [2 min], Pinecrest Homes [7 min], Highway 9 Interchange [4 min]
Highway 9 Interchange (road_junction) → Riverside General Hospital [7 min], Central Fire Station [6 min], Lakeview Residences [7 min], Pinecrest Homes [4 min], Oak Avenue Shops [2 min], Eastgate Roundabout [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's a massive fire — the whole block near Lakeview Residences is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oak Avenue Shops               | sev 1 | fire_5 ETA 1 min | opened step 1
EVT-0002 | medical    | Pinecrest Homes                | sev 5 | ambulance_3 ETA 4 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Oak Avenue Shops               | ON_SCENE → EVT-0001
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Pinecrest Homes [4 min], Highway 9 Interchange [7 min], Eastgate Roundabout [6 min], Metro Police HQ [7 min], Lakeview Residences [8 min], Oak Avenue Shops [8 min]
Central Fire Station (fire_station) → Eastgate Roundabout [2 min], Oak Avenue Shops [2 min], Highway 9 Interchange [6 min], Metro Police HQ [5 min], Sunset Villas [8 min]
Metro Police HQ (police_station) → Riverside General Hospital [7 min], Central Fire Station [5 min], Eastgate Roundabout [6 min], Lakeview Residences [14 min], Pinecrest Homes [10 min], Sunset Villas [7 min]
Lakeview Residences (residential) → Riverside General Hospital [8 min], Pinecrest Homes [7 min], Highway 9 Interchange [7 min], Metro Police HQ [14 min]
Pinecrest Homes (residential) → Riverside General Hospital [4 min], Lakeview Residences [7 min], Highway 9 Interchange [4 min], Metro Police HQ [10 min], Eastgate Roundabout [7 min]
Sunset Villas (residential) → Central Fire Station [8 min], Oak Avenue Shops [6 min], Metro Police HQ [7 min], Eastgate Roundabout [9 min]
Oak Avenue Shops (commercial) → Central Fire Station [2 min], Sunset Villas [6 min], Eastgate Roundabout [2 min], Highway 9 Interchange [2 min], Riverside General Hospital [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Central Fire Station [2 min], Metro Police HQ [6 min], Sunset Villas [9 min], Oak Avenue Shops [2 min], Pinecrest Homes [7 min], Highway 9 Interchange [4 min]
Highway 9 Interchange (road_junction) → Riverside General Hospital [7 min], Central Fire Station [6 min], Lakeview Residences [7 min], Pinecrest Homes [4 min], Oak Avenue Shops [2 min], Eastgate Roundabout [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5
Step 2: CALL-0002 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Building's on fire on River Road near Oak Avenue Shops! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Pinecrest Homes                | sev 5 | ambulance_3 ETA 4 min | opened step 2
EVT-0003 | fire       | Lakeview Residences            | sev 3 | fire_6 ETA 10 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Oak Avenue Shops               | RETURNING → EVT-0001
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0003

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Pinecrest Homes [4 min], Highway 9 Interchange [7 min], Eastgate Roundabout [6 min], Metro Police HQ [7 min], Lakeview Residences [8 min], Oak Avenue Shops [8 min]
Central Fire Station (fire_station) → Eastgate Roundabout [2 min], Oak Avenue Shops [2 min], Highway 9 Interchange [6 min], Metro Police HQ [5 min], Sunset Villas [8 min]
Metro Police HQ (police_station) → Riverside General Hospital [7 min], Central Fire Station [5 min], Eastgate Roundabout [6 min], Lakeview Residences [14 min], Pinecrest Homes [10 min], Sunset Villas [7 min]
Lakeview Residences (residential) → Riverside General Hospital [8 min], Pinecrest Homes [7 min], Highway 9 Interchange [7 min], Metro Police HQ [14 min]
Pinecrest Homes (residential) → Riverside General Hospital [4 min], Lakeview Residences [7 min], Highway 9 Interchange [4 min], Metro Police HQ [10 min], Eastgate Roundabout [7 min]
Sunset Villas (residential) → Central Fire Station [8 min], Oak Avenue Shops [6 min], Metro Police HQ [7 min], Eastgate Roundabout [9 min]
Oak Avenue Shops (commercial) → Central Fire Station [2 min], Sunset Villas [6 min], Eastgate Roundabout [2 min], Highway 9 Interchange [2 min], Riverside General Hospital [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Central Fire Station [2 min], Metro Police HQ [6 min], Sunset Villas [9 min], Oak Avenue Shops [2 min], Pinecrest Homes [7 min], Highway 9 Interchange [4 min]
Highway 9 Interchange (road_junction) → Riverside General Hospital [7 min], Central Fire Station [6 min], Lakeview Residences [7 min], Pinecrest Homes [4 min], Oak Avenue Shops [2 min], Eastgate Roundabout [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_6", "from_event_id": "EVT-0003", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
I'd like to report a shoplifter at Pinecrest Homes on Main Drive. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Pinecrest Homes                | sev 5 | ambulance_3 ETA 4 min | opened step 2
EVT-0003 | fire       | Lakeview Residences            | sev 3 | UNASSIGNED | opened step 3
EVT-0004 | fire       | Oak Avenue Shops               | sev 5 | fire_6 ETA 1 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Oak Avenue Shops               | RETURNING → EVT-0001
fire_6          | fire       | Oak Avenue Shops               | ON_SCENE → EVT-0004

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Pinecrest Homes [4 min], Highway 9 Interchange [7 min], Eastgate Roundabout [6 min], Metro Police HQ [7 min], Lakeview Residences [8 min], Oak Avenue Shops [8 min]
Central Fire Station (fire_station) → Eastgate Roundabout [2 min], Oak Avenue Shops [2 min], Highway 9 Interchange [6 min], Metro Police HQ [5 min], Sunset Villas [8 min]
Metro Police HQ (police_station) → Riverside General Hospital [7 min], Central Fire Station [5 min], Eastgate Roundabout [6 min], Lakeview Residences [14 min], Pinecrest Homes [10 min], Sunset Villas [7 min]
Lakeview Residences (residential) → Riverside General Hospital [8 min], Pinecrest Homes [7 min], Highway 9 Interchange [7 min], Metro Police HQ [14 min]
Pinecrest Homes (residential) → Riverside General Hospital [4 min], Lakeview Residences [7 min], Highway 9 Interchange [4 min], Metro Police HQ [10 min], Eastgate Roundabout [7 min]
Sunset Villas (residential) → Central Fire Station [8 min], Oak Avenue Shops [6 min], Metro Police HQ [7 min], Eastgate Roundabout [9 min]
Oak Avenue Shops (commercial) → Central Fire Station [2 min], Sunset Villas [6 min], Eastgate Roundabout [2 min], Highway 9 Interchange [2 min], Riverside General Hospital [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Central Fire Station [2 min], Metro Police HQ [6 min], Sunset Villas [9 min], Oak Avenue Shops [2 min], Pinecrest Homes [7 min], Highway 9 Interchange [4 min]
Highway 9 Interchange (road_junction) → Riverside General Hospital [7 min], Central Fire Station [6 min], Lakeview Residences [7 min], Pinecrest Homes [4 min], Oak Avenue Shops [2 min], Eastgate Roundabout [4 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → fire fire_6
Step 4: CALL-0004 → fire ?

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Building's on fire on River Road near Oak Avenue Shops! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Pinecrest Homes                | sev 5 | ambulance_3 ETA 4 min | opened step 2
EVT-0003 | fire       | Lakeview Residences            | sev 3 | UNASSIGNED | opened step 3
EVT-0004 | fire       | Oak Avenue Shops               | sev 5 | fire_6 ETA 1 min | opened step 4
EVT-0005 | crime      | Pinecrest Homes                | sev 4 | police_0 ETA 9 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0005
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Pinecrest Homes                | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Oak Avenue Shops               | ON_SCENE → EVT-0004

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Pinecrest Homes [4 min], Highway 9 Interchange [7 min], Eastgate Roundabout [6 min], Metro Police HQ [7 min], Lakeview Residences [8 min], Oak Avenue Shops [8 min]
Central Fire Station (fire_station) → Eastgate Roundabout [2 min], Oak Avenue Shops [2 min], Highway 9 Interchange [6 min], Metro Police HQ [5 min], Sunset Villas [8 min]
Metro Police HQ (police_station) → Riverside General Hospital [7 min], Central Fire Station [5 min], Eastgate Roundabout [6 min], Lakeview Residences [14 min], Pinecrest Homes [10 min], Sunset Villas [7 min]
Lakeview Residences (residential) → Riverside General Hospital [8 min], Pinecrest Homes [7 min], Highway 9 Interchange [7 min], Metro Police HQ [14 min]
Pinecrest Homes (residential) → Riverside General Hospital [4 min], Lakeview Residences [7 min], Highway 9 Interchange [4 min], Metro Police HQ [10 min], Eastgate Roundabout [7 min]
Sunset Villas (residential) → Central Fire Station [8 min], Oak Avenue Shops [6 min], Metro Police HQ [7 min], Eastgate Roundabout [9 min]
Oak Avenue Shops (commercial) → Central Fire Station [2 min], Sunset Villas [6 min], Eastgate Roundabout [2 min], Highway 9 Interchange [2 min], Riverside General Hospital [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Central Fire Station [2 min], Metro Police HQ [6 min], Sunset Villas [9 min], Oak Avenue Shops [2 min], Pinecrest Homes [7 min], Highway 9 Interchange [4 min]
Highway 9 Interchange (road_junction) → Riverside General Hospital [7 min], Central Fire Station [6 min], Lakeview Residences [7 min], Pinecrest Homes [4 min], Oak Avenue Shops [2 min], Eastgate Roundabout [4 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → fire fire_6
Step 4: CALL-0004 → fire ?
Step 5: CALL-0005 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Hello, my neighbor fell and hurt her ankle at 201 Main Drive. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Pinecrest Homes                | sev 5 | ambulance_3 ETA 4 min | opened step 2
EVT-0003 | fire       | Lakeview Residences            | sev 3 | UNASSIGNED | opened step 3
EVT-0005 | crime      | Pinecrest Homes                | sev 4 | police_0 ETA 9 min | opened step 5
EVT-0006 | fire       | Oak Avenue Shops               | sev 4 | fire_5 ETA 1 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0005
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Pinecrest Homes                | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Oak Avenue Shops               | ON_SCENE → EVT-0006
fire_6          | fire       | Oak Avenue Shops               | RETURNING → EVT-0004

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Pinecrest Homes [4 min], Highway 9 Interchange [7 min], Eastgate Roundabout [6 min], Metro Police HQ [7 min], Lakeview Residences [8 min], Oak Avenue Shops [8 min]
Central Fire Station (fire_station) → Eastgate Roundabout [2 min], Oak Avenue Shops [2 min], Highway 9 Interchange [6 min], Metro Police HQ [5 min], Sunset Villas [8 min]
Metro Police HQ (police_station) → Riverside General Hospital [7 min], Central Fire Station [5 min], Eastgate Roundabout [6 min], Lakeview Residences [14 min], Pinecrest Homes [10 min], Sunset Villas [7 min]
Lakeview Residences (residential) → Riverside General Hospital [8 min], Pinecrest Homes [7 min], Highway 9 Interchange [7 min], Metro Police HQ [14 min]
Pinecrest Homes (residential) → Riverside General Hospital [4 min], Lakeview Residences [7 min], Highway 9 Interchange [4 min], Metro Police HQ [10 min], Eastgate Roundabout [7 min]
Sunset Villas (residential) → Central Fire Station [8 min], Oak Avenue Shops [6 min], Metro Police HQ [7 min], Eastgate Roundabout [9 min]
Oak Avenue Shops (commercial) → Central Fire Station [2 min], Sunset Villas [6 min], Eastgate Roundabout [2 min], Highway 9 Interchange [2 min], Riverside General Hospital [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Central Fire Station [2 min], Metro Police HQ [6 min], Sunset Villas [9 min], Oak Avenue Shops [2 min], Pinecrest Homes [7 min], Highway 9 Interchange [4 min]
Highway 9 Interchange (road_junction) → Riverside General Hospital [7 min], Central Fire Station [6 min], Lakeview Residences [7 min], Pinecrest Homes [4 min], Oak Avenue Shops [2 min], Eastgate Roundabout [4 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → fire ?
Step 5: CALL-0005 → police police_0
Step 6: CALL-0006 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's a massive fire — the whole block near Oak Avenue Shops is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0005 | crime      | Pinecrest Homes                | sev 4 | police_0 ETA 9 min | opened step 5
EVT-0006 | fire       | Oak Avenue Shops               | sev 4 | fire_5 ETA 1 min | opened step 6
EVT-0007 | medical    | Pinecrest Homes                | sev 1 | ambulance_4 ETA 4 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0005
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Pinecrest Homes                | RETURNING → EVT-0002
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
fire_5          | fire       | Oak Avenue Shops               | ON_SCENE → EVT-0006
fire_6          | fire       | Oak Avenue Shops               | RETURNING → EVT-0004

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Pinecrest Homes [4 min], Highway 9 Interchange [7 min], Eastgate Roundabout [6 min], Metro Police HQ [7 min], Lakeview Residences [8 min], Oak Avenue Shops [8 min]
Central Fire Station (fire_station) → Eastgate Roundabout [2 min], Oak Avenue Shops [2 min], Highway 9 Interchange [6 min], Metro Police HQ [5 min], Sunset Villas [8 min]
Metro Police HQ (police_station) → Riverside General Hospital [7 min], Central Fire Station [5 min], Eastgate Roundabout [6 min], Lakeview Residences [14 min], Pinecrest Homes [10 min], Sunset Villas [7 min]
Lakeview Residences (residential) → Riverside General Hospital [8 min], Pinecrest Homes [7 min], Highway 9 Interchange [7 min], Metro Police HQ [14 min]
Pinecrest Homes (residential) → Riverside General Hospital [4 min], Lakeview Residences [7 min], Highway 9 Interchange [4 min], Metro Police HQ [10 min], Eastgate Roundabout [7 min]
Sunset Villas (residential) → Central Fire Station [8 min], Oak Avenue Shops [6 min], Metro Police HQ [7 min], Eastgate Roundabout [9 min]
Oak Avenue Shops (commercial) → Central Fire Station [2 min], Sunset Villas [6 min], Eastgate Roundabout [2 min], Highway 9 Interchange [2 min], Riverside General Hospital [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Central Fire Station [2 min], Metro Police HQ [6 min], Sunset Villas [9 min], Oak Avenue Shops [2 min], Pinecrest Homes [7 min], Highway 9 Interchange [4 min]
Highway 9 Interchange (road_junction) → Riverside General Hospital [7 min], Central Fire Station [6 min], Lakeview Residences [7 min], Pinecrest Homes [4 min], Oak Avenue Shops [2 min], Eastgate Roundabout [4 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → police police_0
Step 6: CALL-0006 → fire fire_5
Step 7: CALL-0007 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0006", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Hello, my neighbor fell and hurt her ankle at 620 Main Drive. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0005 | crime      | Pinecrest Homes                | sev 4 | police_0 ETA 9 min | opened step 5
EVT-0007 | medical    | Pinecrest Homes                | sev 1 | ambulance_4 ETA 4 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0005
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Pinecrest Homes                | RETURNING → EVT-0002
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
fire_5          | fire       | Oak Avenue Shops               | RETURNING → EVT-0006
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Pinecrest Homes [4 min], Highway 9 Interchange [7 min], Eastgate Roundabout [6 min], Metro Police HQ [7 min], Lakeview Residences [8 min], Oak Avenue Shops [8 min]
Central Fire Station (fire_station) → Eastgate Roundabout [2 min], Oak Avenue Shops [2 min], Highway 9 Interchange [6 min], Metro Police HQ [5 min], Sunset Villas [8 min]
Metro Police HQ (police_station) → Riverside General Hospital [7 min], Central Fire Station [5 min], Eastgate Roundabout [6 min], Lakeview Residences [14 min], Pinecrest Homes [10 min], Sunset Villas [7 min]
Lakeview Residences (residential) → Riverside General Hospital [8 min], Pinecrest Homes [7 min], Highway 9 Interchange [7 min], Metro Police HQ [14 min]
Pinecrest Homes (residential) → Riverside General Hospital [4 min], Lakeview Residences [7 min], Highway 9 Interchange [4 min], Metro Police HQ [10 min], Eastgate Roundabout [7 min]
Sunset Villas (residential) → Central Fire Station [8 min], Oak Avenue Shops [6 min], Metro Police HQ [7 min], Eastgate Roundabout [9 min]
Oak Avenue Shops (commercial) → Central Fire Station [2 min], Sunset Villas [6 min], Eastgate Roundabout [2 min], Highway 9 Interchange [2 min], Riverside General Hospital [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Central Fire Station [2 min], Metro Police HQ [6 min], Sunset Villas [9 min], Oak Avenue Shops [2 min], Pinecrest Homes [7 min], Highway 9 Interchange [4 min]
Highway 9 Interchange (road_junction) → Riverside General Hospital [7 min], Central Fire Station [6 min], Lakeview Residences [7 min], Pinecrest Homes [4 min], Oak Avenue Shops [2 min], Eastgate Roundabout [4 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → fire fire_5
Step 7: CALL-0007 → ambulance ambulance_4
Step 8: CALL-0008 → Duplicate of EVT-0006

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_4", "from_event_id": "EVT-0007", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
I think I heard gunshots near 535 River Road! People are running. I'm hiding inside Oak Avenue Shops, please send help!

=== ACTIVE EVENTS ===
EVT-0005 | crime      | Pinecrest Homes                | sev 4 | police_0 ETA 9 min | opened step 5
EVT-0007 | medical    | Pinecrest Homes                | sev 1 | UNASSIGNED | opened step 7
EVT-0008 | medical    | Pinecrest Homes                | sev 4 | ambulance_4 ETA 4 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0005
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
fire_5          | fire       | Oak Avenue Shops               | RETURNING → EVT-0006
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Pinecrest Homes [4 min], Highway 9 Interchange [7 min], Eastgate Roundabout [6 min], Metro Police HQ [7 min], Lakeview Residences [8 min], Oak Avenue Shops [8 min]
Central Fire Station (fire_station) → Eastgate Roundabout [2 min], Oak Avenue Shops [2 min], Highway 9 Interchange [6 min], Metro Police HQ [5 min], Sunset Villas [8 min]
Metro Police HQ (police_station) → Riverside General Hospital [7 min], Central Fire Station [5 min], Eastgate Roundabout [6 min], Lakeview Residences [14 min], Pinecrest Homes [10 min], Sunset Villas [7 min]
Lakeview Residences (residential) → Riverside General Hospital [8 min], Pinecrest Homes [7 min], Highway 9 Interchange [7 min], Metro Police HQ [14 min]
Pinecrest Homes (residential) → Riverside General Hospital [4 min], Lakeview Residences [7 min], Highway 9 Interchange [4 min], Metro Police HQ [10 min], Eastgate Roundabout [7 min]
Sunset Villas (residential) → Central Fire Station [8 min], Oak Avenue Shops [6 min], Metro Police HQ [7 min], Eastgate Roundabout [9 min]
Oak Avenue Shops (commercial) → Central Fire Station [2 min], Sunset Villas [6 min], Eastgate Roundabout [2 min], Highway 9 Interchange [2 min], Riverside General Hospital [8 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Central Fire Station [2 min], Metro Police HQ [6 min], Sunset Villas [9 min], Oak Avenue Shops [2 min], Pinecrest Homes [7 min], Highway 9 Interchange [4 min]
Highway 9 Interchange (road_junction) → Riverside General Hospital [7 min], Central Fire Station [6 min], Lakeview Residences [7 min], Pinecrest Homes [4 min], Oak Avenue Shops [2 min], Eastgate Roundabout [4 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → ambulance ambulance_4
Step 8: CALL-0008 → Duplicate of EVT-0006
Step 9: CALL-0009 → ambulance ?

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's a break-in happening right now at 364 Spring Lane. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Birchwood Place [4 min], Westway Intersection [6 min], Sunset Villas [10 min], Oakwood Apartments [13 min]
Engine House No. 1 (fire_station) → Central Plaza [1 min], Magnolia Gardens [2 min], Sunset Villas [14 min]
Downtown Precinct (police_station) → Magnolia Gardens [1 min], Central Plaza [1 min], Westway Intersection [8 min]
Hilltop Manor (residential) → Sunset Villas [2 min], Westway Intersection [3 min], Oakwood Apartments [8 min], Birchwood Place [6 min], Central Plaza [12 min]
Magnolia Gardens (residential) → Engine House No. 1 [2 min], Downtown Precinct [1 min], Central Plaza [2 min]
Birchwood Place (residential) → Riverside General Hospital [4 min], Westway Intersection [3 min], Sunset Villas [6 min], Hilltop Manor [6 min]
Sunset Villas (residential) → Riverside General Hospital [10 min], Hilltop Manor [2 min], Birchwood Place [6 min], Westway Intersection [4 min], Engine House No. 1 [14 min], Oakwood Apartments [7 min]
Oakwood Apartments (residential) → Riverside General Hospital [13 min], Hilltop Manor [8 min], Sunset Villas [7 min], Westway Intersection [10 min]
Central Plaza (commercial) → Engine House No. 1 [1 min], Downtown Precinct [1 min], Magnolia Gardens [2 min], Hilltop Manor [12 min]
Westway Intersection (road_junction) → Riverside General Hospital [6 min], Hilltop Manor [3 min], Birchwood Place [3 min], Sunset Villas [4 min], Oakwood Apartments [10 min], Downtown Precinct [8 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Active shooter at Oakwood Apartments! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Central Plaza                  | sev 5 | police_0 ETA 1 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Plaza                  | ON_SCENE → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Birchwood Place [4 min], Westway Intersection [6 min], Sunset Villas [10 min], Oakwood Apartments [13 min]
Engine House No. 1 (fire_station) → Central Plaza [1 min], Magnolia Gardens [2 min], Sunset Villas [14 min]
Downtown Precinct (police_station) → Magnolia Gardens [1 min], Central Plaza [1 min], Westway Intersection [8 min]
Hilltop Manor (residential) → Sunset Villas [2 min], Westway Intersection [3 min], Oakwood Apartments [8 min], Birchwood Place [6 min], Central Plaza [12 min]
Magnolia Gardens (residential) → Engine House No. 1 [2 min], Downtown Precinct [1 min], Central Plaza [2 min]
Birchwood Place (residential) → Riverside General Hospital [4 min], Westway Intersection [3 min], Sunset Villas [6 min], Hilltop Manor [6 min]
Sunset Villas (residential) → Riverside General Hospital [10 min], Hilltop Manor [2 min], Birchwood Place [6 min], Westway Intersection [4 min], Engine House No. 1 [14 min], Oakwood Apartments [7 min]
Oakwood Apartments (residential) → Riverside General Hospital [13 min], Hilltop Manor [8 min], Sunset Villas [7 min], Westway Intersection [10 min]
Central Plaza (commercial) → Engine House No. 1 [1 min], Downtown Precinct [1 min], Magnolia Gardens [2 min], Hilltop Manor [12 min]
Westway Intersection (road_junction) → Riverside General Hospital [6 min], Hilltop Manor [3 min], Birchwood Place [3 min], Sunset Villas [4 min], Oakwood Apartments [10 min], Downtown Precinct [8 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Pedestrian hit by a truck at Main Lane near Magnolia Gardens. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Central Plaza                  | sev 5 | police_0 ETA 1 min | opened step 1
EVT-0002 | crime      | Oakwood Apartments             | sev 1 | police_1 ETA 18 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Central Plaza                  | ON_SCENE → EVT-0001
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Birchwood Place [4 min], Westway Intersection [6 min], Sunset Villas [10 min], Oakwood Apartments [13 min]
Engine House No. 1 (fire_station) → Central Plaza [1 min], Magnolia Gardens [2 min], Sunset Villas [14 min]
Downtown Precinct (police_station) → Magnolia Gardens [1 min], Central Plaza [1 min], Westway Intersection [8 min]
Hilltop Manor (residential) → Sunset Villas [2 min], Westway Intersection [3 min], Oakwood Apartments [8 min], Birchwood Place [6 min], Central Plaza [12 min]
Magnolia Gardens (residential) → Engine House No. 1 [2 min], Downtown Precinct [1 min], Central Plaza [2 min]
Birchwood Place (residential) → Riverside General Hospital [4 min], Westway Intersection [3 min], Sunset Villas [6 min], Hilltop Manor [6 min]
Sunset Villas (residential) → Riverside General Hospital [10 min], Hilltop Manor [2 min], Birchwood Place [6 min], Westway Intersection [4 min], Engine House No. 1 [14 min], Oakwood Apartments [7 min]
Oakwood Apartments (residential) → Riverside General Hospital [13 min], Hilltop Manor [8 min], Sunset Villas [7 min], Westway Intersection [10 min]
Central Plaza (commercial) → Engine House No. 1 [1 min], Downtown Precinct [1 min], Magnolia Gardens [2 min], Hilltop Manor [12 min]
Westway Intersection (road_junction) → Riverside General Hospital [6 min], Hilltop Manor [3 min], Birchwood Place [3 min], Sunset Villas [4 min], Oakwood Apartments [10 min], Downtown Precinct [8 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's a fire at 846 Second Drive! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Oakwood Apartments             | sev 1 | police_1 ETA 18 min | opened step 2
EVT-0003 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 15 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Plaza                  | RETURNING → EVT-0001
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Birchwood Place [4 min], Westway Intersection [6 min], Sunset Villas [10 min], Oakwood Apartments [13 min]
Engine House No. 1 (fire_station) → Central Plaza [1 min], Magnolia Gardens [2 min], Sunset Villas [14 min]
Downtown Precinct (police_station) → Magnolia Gardens [1 min], Central Plaza [1 min], Westway Intersection [8 min]
Hilltop Manor (residential) → Sunset Villas [2 min], Westway Intersection [3 min], Oakwood Apartments [8 min], Birchwood Place [6 min], Central Plaza [12 min]
Magnolia Gardens (residential) → Engine House No. 1 [2 min], Downtown Precinct [1 min], Central Plaza [2 min]
Birchwood Place (residential) → Riverside General Hospital [4 min], Westway Intersection [3 min], Sunset Villas [6 min], Hilltop Manor [6 min]
Sunset Villas (residential) → Riverside General Hospital [10 min], Hilltop Manor [2 min], Birchwood Place [6 min], Westway Intersection [4 min], Engine House No. 1 [14 min], Oakwood Apartments [7 min]
Oakwood Apartments (residential) → Riverside General Hospital [13 min], Hilltop Manor [8 min], Sunset Villas [7 min], Westway Intersection [10 min]
Central Plaza (commercial) → Engine House No. 1 [1 min], Downtown Precinct [1 min], Magnolia Gardens [2 min], Hilltop Manor [12 min]
Westway Intersection (road_junction) → Riverside General Hospital [6 min], Hilltop Manor [3 min], Birchwood Place [3 min], Sunset Villas [4 min], Oakwood Apartments [10 min], Downtown Precinct [8 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → police police_1
Step 3: CALL-0003 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
A cyclist got hit by a car near Central Plaza. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Oakwood Apartments             | sev 1 | police_1 ETA 18 min | opened step 2
EVT-0003 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 15 min | opened step 3
EVT-0004 | fire       | Magnolia Gardens               | sev 1 | fire_6 ETA 1 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Central Plaza                  | RETURNING → EVT-0001
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Magnolia Gardens               | ON_SCENE → EVT-0004
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Birchwood Place [4 min], Westway Intersection [6 min], Sunset Villas [10 min], Oakwood Apartments [13 min]
Engine House No. 1 (fire_station) → Central Plaza [1 min], Magnolia Gardens [2 min], Sunset Villas [14 min]
Downtown Precinct (police_station) → Magnolia Gardens [1 min], Central Plaza [1 min], Westway Intersection [8 min]
Hilltop Manor (residential) → Sunset Villas [2 min], Westway Intersection [3 min], Oakwood Apartments [8 min], Birchwood Place [6 min], Central Plaza [12 min]
Magnolia Gardens (residential) → Engine House No. 1 [2 min], Downtown Precinct [1 min], Central Plaza [2 min]
Birchwood Place (residential) → Riverside General Hospital [4 min], Westway Intersection [3 min], Sunset Villas [6 min], Hilltop Manor [6 min]
Sunset Villas (residential) → Riverside General Hospital [10 min], Hilltop Manor [2 min], Birchwood Place [6 min], Westway Intersection [4 min], Engine House No. 1 [14 min], Oakwood Apartments [7 min]
Oakwood Apartments (residential) → Riverside General Hospital [13 min], Hilltop Manor [8 min], Sunset Villas [7 min], Westway Intersection [10 min]
Central Plaza (commercial) → Engine House No. 1 [1 min], Downtown Precinct [1 min], Magnolia Gardens [2 min], Hilltop Manor [12 min]
Westway Intersection (road_junction) → Riverside General Hospital [6 min], Hilltop Manor [3 min], Birchwood Place [3 min], Sunset Villas [4 min], Oakwood Apartments [10 min], Downtown Precinct [8 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → police police_1
Step 3: CALL-0003 → ambulance ambulance_3
Step 4: CALL-0004 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}