[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
I'd like to report a shoplifter at Parkside Shopping Center on Park Drive. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 17 min | opened step 2
EVT-0003 | medical    | Aspen Ridge                    | sev 4 | ambulance_4 ETA 13 min | opened step 3
EVT-0004 | accident   | Parkside Shopping Center       | sev 2 | ambulance_5 ETA 17 min | opened step 4
EVT-0005 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 18 min | opened step 5
EVT-0006 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 20 min | opened step 6
EVT-0007 | crime      | Parkside Shopping Center       | sev 1 | police_1 ETA 18 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0005
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0007
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0006

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Precinct [1 min], Birchwood Place [3 min], Spring Meadow Estates [7 min], Pinecrest Homes [14 min]
Central Fire Station (fire_station) → Pinecrest Homes [6 min], Riverside Condos [5 min], Oak Avenue Shops [4 min], Westway Intersection [7 min]
Downtown Precinct (police_station) → Riverside General Hospital [1 min], Birchwood Place [4 min], Spring Meadow Estates [6 min], Westway Intersection [10 min], Aspen Ridge [12 min]
Riverside Condos (residential) → Central Fire Station [5 min], Oak Avenue Shops [1 min], Aspen Ridge [5 min], Westway Intersection [5 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → Riverside General Hospital [7 min], Downtown Precinct [6 min], Pinecrest Homes [11 min]
Birchwood Place (residential) → Riverside General Hospital [3 min], Downtown Precinct [4 min]
Aspen Ridge (residential) → Downtown Precinct [12 min], Riverside Condos [5 min], Oak Avenue Shops [3 min], Pinecrest Homes [10 min], Westway Intersection [4 min]
Pinecrest Homes (residential) → Riverside General Hospital [14 min], Central Fire Station [6 min], Spring Meadow Estates [11 min], Parkside Shopping Center [4 min], Aspen Ridge [10 min]
Oak Avenue Shops (commercial) → Central Fire Station [4 min], Riverside Condos [1 min], Aspen Ridge [3 min], Westway Intersection [5 min]
Parkside Shopping Center (commercial) → Pinecrest Homes [4 min], Riverside Condos [8 min]
Westway Intersection (road_junction) → Central Fire Station [7 min], Downtown Precinct [10 min], Riverside Condos [5 min], Oak Avenue Shops [5 min], Aspen Ridge [4 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → police police_0
Step 6: CALL-0006 → fire fire_7
Step 7: CALL-0007 → police police_1

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0007", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Building's on fire on Third Boulevard near Birchwood Place! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 17 min | opened step 2
EVT-0003 | medical    | Aspen Ridge                    | sev 4 | ambulance_4 ETA 13 min | opened step 3
EVT-0004 | accident   | Parkside Shopping Center       | sev 2 | ambulance_5 ETA 17 min | opened step 4
EVT-0005 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 18 min | opened step 5
EVT-0006 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 20 min | opened step 6
EVT-0007 | crime      | Parkside Shopping Center       | sev 1 | police_1 ETA 18 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0005
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0007
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0006

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Precinct [1 min], Birchwood Place [3 min], Spring Meadow Estates [7 min], Pinecrest Homes [14 min]
Central Fire Station (fire_station) → Pinecrest Homes [6 min], Riverside Condos [5 min], Oak Avenue Shops [4 min], Westway Intersection [7 min]
Downtown Precinct (police_station) → Riverside General Hospital [1 min], Birchwood Place [4 min], Spring Meadow Estates [6 min], Westway Intersection [10 min], Aspen Ridge [12 min]
Riverside Condos (residential) → Central Fire Station [5 min], Oak Avenue Shops [1 min], Aspen Ridge [5 min], Westway Intersection [5 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → Riverside General Hospital [7 min], Downtown Precinct [6 min], Pinecrest Homes [11 min]
Birchwood Place (residential) → Riverside General Hospital [3 min], Downtown Precinct [4 min]
Aspen Ridge (residential) → Downtown Precinct [12 min], Riverside Condos [5 min], Oak Avenue Shops [3 min], Pinecrest Homes [10 min], Westway Intersection [4 min]
Pinecrest Homes (residential) → Riverside General Hospital [14 min], Central Fire Station [6 min], Spring Meadow Estates [11 min], Parkside Shopping Center [4 min], Aspen Ridge [10 min]
Oak Avenue Shops (commercial) → Central Fire Station [4 min], Riverside Condos [1 min], Aspen Ridge [3 min], Westway Intersection [5 min]
Parkside Shopping Center (commercial) → Pinecrest Homes [4 min], Riverside Condos [8 min]
Westway Intersection (road_junction) → Central Fire Station [7 min], Downtown Precinct [10 min], Riverside Condos [5 min], Oak Avenue Shops [5 min], Aspen Ridge [4 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → fire fire_7
Step 7: CALL-0007 → police police_1
Step 8: CALL-0008 → Duplicate of EVT-0007

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
There's a fight outside Riverside Condos on Maple Avenue. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 17 min | opened step 2
EVT-0003 | medical    | Aspen Ridge                    | sev 4 | ambulance_4 ETA 13 min | opened step 3
EVT-0004 | accident   | Parkside Shopping Center       | sev 2 | ambulance_5 ETA 17 min | opened step 4
EVT-0005 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 18 min | opened step 5
EVT-0006 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 20 min | opened step 6
EVT-0007 | crime      | Parkside Shopping Center       | sev 1 | police_1 ETA 18 min | opened step 7
EVT-0008 | fire       | Birchwood Place                | sev 4 | HELD → fire_6 | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0005
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0007
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0006

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Precinct [1 min], Birchwood Place [3 min], Spring Meadow Estates [7 min], Pinecrest Homes [14 min]
Central Fire Station (fire_station) → Pinecrest Homes [6 min], Riverside Condos [5 min], Oak Avenue Shops [4 min], Westway Intersection [7 min]
Downtown Precinct (police_station) → Riverside General Hospital [1 min], Birchwood Place [4 min], Spring Meadow Estates [6 min], Westway Intersection [10 min], Aspen Ridge [12 min]
Riverside Condos (residential) → Central Fire Station [5 min], Oak Avenue Shops [1 min], Aspen Ridge [5 min], Westway Intersection [5 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → Riverside General Hospital [7 min], Downtown Precinct [6 min], Pinecrest Homes [11 min]
Birchwood Place (residential) → Riverside General Hospital [3 min], Downtown Precinct [4 min]
Aspen Ridge (residential) → Downtown Precinct [12 min], Riverside Condos [5 min], Oak Avenue Shops [3 min], Pinecrest Homes [10 min], Westway Intersection [4 min]
Pinecrest Homes (residential) → Riverside General Hospital [14 min], Central Fire Station [6 min], Spring Meadow Estates [11 min], Parkside Shopping Center [4 min], Aspen Ridge [10 min]
Oak Avenue Shops (commercial) → Central Fire Station [4 min], Riverside Condos [1 min], Aspen Ridge [3 min], Westway Intersection [5 min]
Parkside Shopping Center (commercial) → Pinecrest Homes [4 min], Riverside Condos [8 min]
Westway Intersection (road_junction) → Central Fire Station [7 min], Downtown Precinct [10 min], Riverside Condos [5 min], Oak Avenue Shops [5 min], Aspen Ridge [4 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → police police_1
Step 8: CALL-0008 → Duplicate of EVT-0007
Step 9: CALL-0009 → HOLD (fire, waiting for fire_6)

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Multi-car pileup on Oak Street near Riverside Condos! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Spring Meadow Estates [3 min], Metro Police HQ [3 min], Lakeview Residences [6 min], Central Plaza [5 min]
Engine House No. 1 (fire_station) → Magnolia Gardens [4 min], Northside Junction [6 min], Riverside Market [6 min], Riverside Condos [14 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [3 min], Spring Meadow Estates [4 min], Central Plaza [4 min], Lakeview Residences [11 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [3 min], Metro Police HQ [4 min], Central Plaza [6 min], Magnolia Gardens [11 min]
Magnolia Gardens (residential) → Engine House No. 1 [4 min], Northside Junction [3 min], Riverside Market [6 min], Hilltop Manor [6 min], Spring Meadow Estates [11 min], Lakeview Residences [8 min]
Riverside Condos (residential) → Eastgate Roundabout [3 min], Lakeview Residences [4 min], Engine House No. 1 [14 min], Riverside Market [14 min], Central Plaza [12 min]
Lakeview Residences (residential) → Metro Police HQ [11 min], Riverside Condos [4 min], Eastgate Roundabout [3 min], St. Mary's Medical Center [6 min], Magnolia Gardens [8 min]
Hilltop Manor (residential) → Magnolia Gardens [6 min], Central Plaza [4 min], Riverside Market [4 min]
Riverside Market (commercial) → Engine House No. 1 [6 min], Magnolia Gardens [6 min], Hilltop Manor [4 min], Northside Junction [4 min], Riverside Condos [14 min]
Central Plaza (commercial) → Metro Police HQ [4 min], Spring Meadow Estates [6 min], Hilltop Manor [4 min], St. Mary's Medical Center [5 min], Riverside Condos [12 min]
Northside Junction (road_junction) → Engine House No. 1 [6 min], Magnolia Gardens [3 min], Riverside Market [4 min]
Eastgate Roundabout (road_junction) → Riverside Condos [3 min], Lakeview Residences [3 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Multi-car pileup on Oak Street near Riverside Condos! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Condos               | sev 4 | ambulance_3 ETA 10 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Spring Meadow Estates [3 min], Metro Police HQ [3 min], Lakeview Residences [6 min], Central Plaza [5 min]
Engine House No. 1 (fire_station) → Magnolia Gardens [4 min], Northside Junction [6 min], Riverside Market [6 min], Riverside Condos [14 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [3 min], Spring Meadow Estates [4 min], Central Plaza [4 min], Lakeview Residences [11 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [3 min], Metro Police HQ [4 min], Central Plaza [6 min], Magnolia Gardens [11 min]
Magnolia Gardens (residential) → Engine House No. 1 [4 min], Northside Junction [3 min], Riverside Market [6 min], Hilltop Manor [6 min], Spring Meadow Estates [11 min], Lakeview Residences [8 min]
Riverside Condos (residential) → Eastgate Roundabout [3 min], Lakeview Residences [4 min], Engine House No. 1 [14 min], Riverside Market [14 min], Central Plaza [12 min]
Lakeview Residences (residential) → Metro Police HQ [11 min], Riverside Condos [4 min], Eastgate Roundabout [3 min], St. Mary's Medical Center [6 min], Magnolia Gardens [8 min]
Hilltop Manor (residential) → Magnolia Gardens [6 min], Central Plaza [4 min], Riverside Market [4 min]
Riverside Market (commercial) → Engine House No. 1 [6 min], Magnolia Gardens [6 min], Hilltop Manor [4 min], Northside Junction [4 min], Riverside Condos [14 min]
Central Plaza (commercial) → Metro Police HQ [4 min], Spring Meadow Estates [6 min], Hilltop Manor [4 min], St. Mary's Medical Center [5 min], Riverside Condos [12 min]
Northside Junction (road_junction) → Engine House No. 1 [6 min], Magnolia Gardens [3 min], Riverside Market [4 min]
Eastgate Roundabout (road_junction) → Riverside Condos [3 min], Lakeview Residences [3 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Pedestrian hit by a truck at Pine Lane near Riverside Condos. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Condos               | sev 4 | ambulance_3 ETA 10 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Spring Meadow Estates [3 min], Metro Police HQ [3 min], Lakeview Residences [6 min], Central Plaza [5 min]
Engine House No. 1 (fire_station) → Magnolia Gardens [4 min], Northside Junction [6 min], Riverside Market [6 min], Riverside Condos [14 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [3 min], Spring Meadow Estates [4 min], Central Plaza [4 min], Lakeview Residences [11 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [3 min], Metro Police HQ [4 min], Central Plaza [6 min], Magnolia Gardens [11 min]
Magnolia Gardens (residential) → Engine House No. 1 [4 min], Northside Junction [3 min], Riverside Market [6 min], Hilltop Manor [6 min], Spring Meadow Estates [11 min], Lakeview Residences [8 min]
Riverside Condos (residential) → Eastgate Roundabout [3 min], Lakeview Residences [4 min], Engine House No. 1 [14 min], Riverside Market [14 min], Central Plaza [12 min]
Lakeview Residences (residential) → Metro Police HQ [11 min], Riverside Condos [4 min], Eastgate Roundabout [3 min], St. Mary's Medical Center [6 min], Magnolia Gardens [8 min]
Hilltop Manor (residential) → Magnolia Gardens [6 min], Central Plaza [4 min], Riverside Market [4 min]
Riverside Market (commercial) → Engine House No. 1 [6 min], Magnolia Gardens [6 min], Hilltop Manor [4 min], Northside Junction [4 min], Riverside Condos [14 min]
Central Plaza (commercial) → Metro Police HQ [4 min], Spring Meadow Estates [6 min], Hilltop Manor [4 min], St. Mary's Medical Center [5 min], Riverside Condos [12 min]
Northside Junction (road_junction) → Engine House No. 1 [6 min], Magnolia Gardens [3 min], Riverside Market [4 min]
Eastgate Roundabout (road_junction) → Riverside Condos [3 min], Lakeview Residences [3 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Fender bender on Oak Street near Riverside Condos. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Condos               | sev 4 | ambulance_3 ETA 10 min | opened step 1
EVT-0002 | accident   | Riverside Condos               | sev 4 | ambulance_4 ETA 10 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Spring Meadow Estates [3 min], Metro Police HQ [3 min], Lakeview Residences [6 min], Central Plaza [5 min]
Engine House No. 1 (fire_station) → Magnolia Gardens [4 min], Northside Junction [6 min], Riverside Market [6 min], Riverside Condos [14 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [3 min], Spring Meadow Estates [4 min], Central Plaza [4 min], Lakeview Residences [11 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [3 min], Metro Police HQ [4 min], Central Plaza [6 min], Magnolia Gardens [11 min]
Magnolia Gardens (residential) → Engine House No. 1 [4 min], Northside Junction [3 min], Riverside Market [6 min], Hilltop Manor [6 min], Spring Meadow Estates [11 min], Lakeview Residences [8 min]
Riverside Condos (residential) → Eastgate Roundabout [3 min], Lakeview Residences [4 min], Engine House No. 1 [14 min], Riverside Market [14 min], Central Plaza [12 min]
Lakeview Residences (residential) → Metro Police HQ [11 min], Riverside Condos [4 min], Eastgate Roundabout [3 min], St. Mary's Medical Center [6 min], Magnolia Gardens [8 min]
Hilltop Manor (residential) → Magnolia Gardens [6 min], Central Plaza [4 min], Riverside Market [4 min]
Riverside Market (commercial) → Engine House No. 1 [6 min], Magnolia Gardens [6 min], Hilltop Manor [4 min], Northside Junction [4 min], Riverside Condos [14 min]
Central Plaza (commercial) → Metro Police HQ [4 min], Spring Meadow Estates [6 min], Hilltop Manor [4 min], St. Mary's Medical Center [5 min], Riverside Condos [12 min]
Northside Junction (road_junction) → Engine House No. 1 [6 min], Magnolia Gardens [3 min], Riverside Market [4 min]
Eastgate Roundabout (road_junction) → Riverside Condos [3 min], Lakeview Residences [3 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Fender bender on River Road near Hilltop Manor. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Condos               | sev 4 | ambulance_3 ETA 10 min | opened step 1
EVT-0002 | accident   | Riverside Condos               | sev 4 | ambulance_4 ETA 10 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Spring Meadow Estates [3 min], Metro Police HQ [3 min], Lakeview Residences [6 min], Central Plaza [5 min]
Engine House No. 1 (fire_station) → Magnolia Gardens [4 min], Northside Junction [6 min], Riverside Market [6 min], Riverside Condos [14 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [3 min], Spring Meadow Estates [4 min], Central Plaza [4 min], Lakeview Residences [11 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [3 min], Metro Police HQ [4 min], Central Plaza [6 min], Magnolia Gardens [11 min]
Magnolia Gardens (residential) → Engine House No. 1 [4 min], Northside Junction [3 min], Riverside Market [6 min], Hilltop Manor [6 min], Spring Meadow Estates [11 min], Lakeview Residences [8 min]
Riverside Condos (residential) → Eastgate Roundabout [3 min], Lakeview Residences [4 min], Engine House No. 1 [14 min], Riverside Market [14 min], Central Plaza [12 min]
Lakeview Residences (residential) → Metro Police HQ [11 min], Riverside Condos [4 min], Eastgate Roundabout [3 min], St. Mary's Medical Center [6 min], Magnolia Gardens [8 min]
Hilltop Manor (residential) → Magnolia Gardens [6 min], Central Plaza [4 min], Riverside Market [4 min]
Riverside Market (commercial) → Engine House No. 1 [6 min], Magnolia Gardens [6 min], Hilltop Manor [4 min], Northside Junction [4 min], Riverside Condos [14 min]
Central Plaza (commercial) → Metro Police HQ [4 min], Spring Meadow Estates [6 min], Hilltop Manor [4 min], St. Mary's Medical Center [5 min], Riverside Condos [12 min]
Northside Junction (road_junction) → Engine House No. 1 [6 min], Magnolia Gardens [3 min], Riverside Market [4 min]
Eastgate Roundabout (road_junction) → Riverside Condos [3 min], Lakeview Residences [3 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → ambulance ambulance_4
Step 4: CALL-0004 → Duplicate of EVT-0001

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's a fight outside Hilltop Manor on River Road. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Condos               | sev 4 | ambulance_3 ETA 10 min | opened step 1
EVT-0002 | accident   | Riverside Condos               | sev 4 | ambulance_4 ETA 10 min | opened step 3
EVT-0003 | accident   | Hilltop Manor                  | sev 3 | HELD → ambulance_3 | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Spring Meadow Estates [3 min], Metro Police HQ [3 min], Lakeview Residences [6 min], Central Plaza [5 min]
Engine House No. 1 (fire_station) → Magnolia Gardens [4 min], Northside Junction [6 min], Riverside Market [6 min], Riverside Condos [14 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [3 min], Spring Meadow Estates [4 min], Central Plaza [4 min], Lakeview Residences [11 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [3 min], Metro Police HQ [4 min], Central Plaza [6 min], Magnolia Gardens [11 min]
Magnolia Gardens (residential) → Engine House No. 1 [4 min], Northside Junction [3 min], Riverside Market [6 min], Hilltop Manor [6 min], Spring Meadow Estates [11 min], Lakeview Residences [8 min]
Riverside Condos (residential) → Eastgate Roundabout [3 min], Lakeview Residences [4 min], Engine House No. 1 [14 min], Riverside Market [14 min], Central Plaza [12 min]
Lakeview Residences (residential) → Metro Police HQ [11 min], Riverside Condos [4 min], Eastgate Roundabout [3 min], St. Mary's Medical Center [6 min], Magnolia Gardens [8 min]
Hilltop Manor (residential) → Magnolia Gardens [6 min], Central Plaza [4 min], Riverside Market [4 min]
Riverside Market (commercial) → Engine House No. 1 [6 min], Magnolia Gardens [6 min], Hilltop Manor [4 min], Northside Junction [4 min], Riverside Condos [14 min]
Central Plaza (commercial) → Metro Police HQ [4 min], Spring Meadow Estates [6 min], Hilltop Manor [4 min], St. Mary's Medical Center [5 min], Riverside Condos [12 min]
Northside Junction (road_junction) → Engine House No. 1 [6 min], Magnolia Gardens [3 min], Riverside Market [4 min]
Eastgate Roundabout (road_junction) → Riverside Condos [3 min], Lakeview Residences [3 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ambulance_4
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Car accident at River Road and Maple Street. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Condos               | sev 4 | ambulance_3 ETA 10 min | opened step 1
EVT-0002 | accident   | Riverside Condos               | sev 4 | ambulance_4 ETA 10 min | opened step 3
EVT-0003 | accident   | Hilltop Manor                  | sev 3 | HELD → ambulance_3 | opened step 5
EVT-0004 | crime      | Hilltop Manor                  | sev 5 | police_0 ETA 8 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Spring Meadow Estates [3 min], Metro Police HQ [3 min], Lakeview Residences [6 min], Central Plaza [5 min]
Engine House No. 1 (fire_station) → Magnolia Gardens [4 min], Northside Junction [6 min], Riverside Market [6 min], Riverside Condos [14 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [3 min], Spring Meadow Estates [4 min], Central Plaza [4 min], Lakeview Residences [11 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [3 min], Metro Police HQ [4 min], Central Plaza [6 min], Magnolia Gardens [11 min]
Magnolia Gardens (residential) → Engine House No. 1 [4 min], Northside Junction [3 min], Riverside Market [6 min], Hilltop Manor [6 min], Spring Meadow Estates [11 min], Lakeview Residences [8 min]
Riverside Condos (residential) → Eastgate Roundabout [3 min], Lakeview Residences [4 min], Engine House No. 1 [14 min], Riverside Market [14 min], Central Plaza [12 min]
Lakeview Residences (residential) → Metro Police HQ [11 min], Riverside Condos [4 min], Eastgate Roundabout [3 min], St. Mary's Medical Center [6 min], Magnolia Gardens [8 min]
Hilltop Manor (residential) → Magnolia Gardens [6 min], Central Plaza [4 min], Riverside Market [4 min]
Riverside Market (commercial) → Engine House No. 1 [6 min], Magnolia Gardens [6 min], Hilltop Manor [4 min], Northside Junction [4 min], Riverside Condos [14 min]
Central Plaza (commercial) → Metro Police HQ [4 min], Spring Meadow Estates [6 min], Hilltop Manor [4 min], St. Mary's Medical Center [5 min], Riverside Condos [12 min]
Northside Junction (road_junction) → Engine House No. 1 [6 min], Magnolia Gardens [3 min], Riverside Market [4 min]
Eastgate Roundabout (road_junction) → Riverside Condos [3 min], Lakeview Residences [3 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_3)
Step 6: CALL-0006 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Multi-car pileup on Oak Street near Riverside Condos! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Condos               | sev 4 | ambulance_3 ETA 10 min | opened step 1
EVT-0002 | accident   | Riverside Condos               | sev 4 | ambulance_4 ETA 10 min | opened step 3
EVT-0003 | accident   | Hilltop Manor                  | sev 3 | HELD → ambulance_3 | opened step 5
EVT-0004 | crime      | Hilltop Manor                  | sev 5 | police_0 ETA 8 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Spring Meadow Estates [3 min], Metro Police HQ [3 min], Lakeview Residences [6 min], Central Plaza [5 min]
Engine House No. 1 (fire_station) → Magnolia Gardens [4 min], Northside Junction [6 min], Riverside Market [6 min], Riverside Condos [14 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [3 min], Spring Meadow Estates [4 min], Central Plaza [4 min], Lakeview Residences [11 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [3 min], Metro Police HQ [4 min], Central Plaza [6 min], Magnolia Gardens [11 min]
Magnolia Gardens (residential) → Engine House No. 1 [4 min], Northside Junction [3 min], Riverside Market [6 min], Hilltop Manor [6 min], Spring Meadow Estates [11 min], Lakeview Residences [8 min]
Riverside Condos (residential) → Eastgate Roundabout [3 min], Lakeview Residences [4 min], Engine House No. 1 [14 min], Riverside Market [14 min], Central Plaza [12 min]
Lakeview Residences (residential) → Metro Police HQ [11 min], Riverside Condos [4 min], Eastgate Roundabout [3 min], St. Mary's Medical Center [6 min], Magnolia Gardens [8 min]
Hilltop Manor (residential) → Magnolia Gardens [6 min], Central Plaza [4 min], Riverside Market [4 min]
Riverside Market (commercial) → Engine House No. 1 [6 min], Magnolia Gardens [6 min], Hilltop Manor [4 min], Northside Junction [4 min], Riverside Condos [14 min]
Central Plaza (commercial) → Metro Police HQ [4 min], Spring Meadow Estates [6 min], Hilltop Manor [4 min], St. Mary's Medical Center [5 min], Riverside Condos [12 min]
Northside Junction (road_junction) → Engine House No. 1 [6 min], Magnolia Gardens [3 min], Riverside Market [4 min]
Eastgate Roundabout (road_junction) → Riverside Condos [3 min], Lakeview Residences [3 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_3)
Step 6: CALL-0006 → police police_0
Step 7: CALL-0007 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Car accident at Oak Street and Pine Lane. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Condos               | sev 4 | ambulance_3 ETA 10 min | opened step 1
EVT-0002 | accident   | Riverside Condos               | sev 4 | ambulance_4 ETA 10 min | opened step 3
EVT-0003 | accident   | Hilltop Manor                  | sev 3 | HELD → ambulance_3 | opened step 5
EVT-0004 | crime      | Hilltop Manor                  | sev 5 | police_0 ETA 8 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Spring Meadow Estates [3 min], Metro Police HQ [3 min], Lakeview Residences [6 min], Central Plaza [5 min]
Engine House No. 1 (fire_station) → Magnolia Gardens [4 min], Northside Junction [6 min], Riverside Market [6 min], Riverside Condos [14 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [3 min], Spring Meadow Estates [4 min], Central Plaza [4 min], Lakeview Residences [11 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [3 min], Metro Police HQ [4 min], Central Plaza [6 min], Magnolia Gardens [11 min]
Magnolia Gardens (residential) → Engine House No. 1 [4 min], Northside Junction [3 min], Riverside Market [6 min], Hilltop Manor [6 min], Spring Meadow Estates [11 min], Lakeview Residences [8 min]
Riverside Condos (residential) → Eastgate Roundabout [3 min], Lakeview Residences [4 min], Engine House No. 1 [14 min], Riverside Market [14 min], Central Plaza [12 min]
Lakeview Residences (residential) → Metro Police HQ [11 min], Riverside Condos [4 min], Eastgate Roundabout [3 min], St. Mary's Medical Center [6 min], Magnolia Gardens [8 min]
Hilltop Manor (residential) → Magnolia Gardens [6 min], Central Plaza [4 min], Riverside Market [4 min]
Riverside Market (commercial) → Engine House No. 1 [6 min], Magnolia Gardens [6 min], Hilltop Manor [4 min], Northside Junction [4 min], Riverside Condos [14 min]
Central Plaza (commercial) → Metro Police HQ [4 min], Spring Meadow Estates [6 min], Hilltop Manor [4 min], St. Mary's Medical Center [5 min], Riverside Condos [12 min]
Northside Junction (road_junction) → Engine House No. 1 [6 min], Magnolia Gardens [3 min], Riverside Market [4 min]
Eastgate Roundabout (road_junction) → Riverside Condos [3 min], Lakeview Residences [3 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → police police_0
Step 7: CALL-0007 → Duplicate of EVT-0003
Step 8: CALL-0008 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
There's a man having chest pains at 902 Oak Street. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Condos               | sev 4 | ambulance_3 ETA 10 min | opened step 1
EVT-0002 | accident   | Riverside Condos               | sev 4 | ambulance_4 ETA 10 min | opened step 3
EVT-0003 | accident   | Hilltop Manor                  | sev 3 | HELD → ambulance_3 | opened step 5
EVT-0004 | crime      | Hilltop Manor                  | sev 5 | police_0 ETA 8 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Spring Meadow Estates [3 min], Metro Police HQ [3 min], Lakeview Residences [6 min], Central Plaza [5 min]
Engine House No. 1 (fire_station) → Magnolia Gardens [4 min], Northside Junction [6 min], Riverside Market [6 min], Riverside Condos [14 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [3 min], Spring Meadow Estates [4 min], Central Plaza [4 min], Lakeview Residences [11 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [3 min], Metro Police HQ [4 min], Central Plaza [6 min], Magnolia Gardens [11 min]
Magnolia Gardens (residential) → Engine House No. 1 [4 min], Northside Junction [3 min], Riverside Market [6 min], Hilltop Manor [6 min], Spring Meadow Estates [11 min], Lakeview Residences [8 min]
Riverside Condos (residential) → Eastgate Roundabout [3 min], Lakeview Residences [4 min], Engine House No. 1 [14 min], Riverside Market [14 min], Central Plaza [12 min]
Lakeview Residences (residential) → Metro Police HQ [11 min], Riverside Condos [4 min], Eastgate Roundabout [3 min], St. Mary's Medical Center [6 min], Magnolia Gardens [8 min]
Hilltop Manor (residential) → Magnolia Gardens [6 min], Central Plaza [4 min], Riverside Market [4 min]
Riverside Market (commercial) → Engine House No. 1 [6 min], Magnolia Gardens [6 min], Hilltop Manor [4 min], Northside Junction [4 min], Riverside Condos [14 min]
Central Plaza (commercial) → Metro Police HQ [4 min], Spring Meadow Estates [6 min], Hilltop Manor [4 min], St. Mary's Medical Center [5 min], Riverside Condos [12 min]
Northside Junction (road_junction) → Engine House No. 1 [6 min], Magnolia Gardens [3 min], Riverside Market [4 min]
Eastgate Roundabout (road_junction) → Riverside Condos [3 min], Lakeview Residences [3 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0003
Step 8: CALL-0008 → Duplicate of EVT-0002
Step 9: CALL-0009 → Duplicate of EVT-0001

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Someone fainted at Riverside Condos. They're breathing okay now but look really pale. We're on Oak Street.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Condos               | sev 4 | ambulance_3 ETA 10 min | opened step 1
EVT-0002 | accident   | Riverside Condos               | sev 4 | ambulance_4 ETA 10 min | opened step 3
EVT-0003 | accident   | Hilltop Manor                  | sev 3 | HELD → ambulance_3 | opened step 5
EVT-0004 | crime      | Hilltop Manor                  | sev 5 | police_0 ETA 8 min | opened step 6
EVT-0005 | medical    | Riverside Condos               | sev 4 | HELD → ambulance_3 | opened step 10

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside Condos               | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Spring Meadow Estates [3 min], Metro Police HQ [3 min], Lakeview Residences [6 min], Central Plaza [5 min]
Engine House No. 1 (fire_station) → Magnolia Gardens [4 min], Northside Junction [6 min], Riverside Market [6 min], Riverside Condos [14 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [3 min], Spring Meadow Estates [4 min], Central Plaza [4 min], Lakeview Residences [11 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [3 min], Metro Police HQ [4 min], Central Plaza [6 min], Magnolia Gardens [11 min]
Magnolia Gardens (residential) → Engine House No. 1 [4 min], Northside Junction [3 min], Riverside Market [6 min], Hilltop Manor [6 min], Spring Meadow Estates [11 min], Lakeview Residences [8 min]
Riverside Condos (residential) → Eastgate Roundabout [3 min], Lakeview Residences [4 min], Engine House No. 1 [14 min], Riverside Market [14 min], Central Plaza [12 min]
Lakeview Residences (residential) → Metro Police HQ [11 min], Riverside Condos [4 min], Eastgate Roundabout [3 min], St. Mary's Medical Center [6 min], Magnolia Gardens [8 min]
Hilltop Manor (residential) → Magnolia Gardens [6 min], Central Plaza [4 min], Riverside Market [4 min]
Riverside Market (commercial) → Engine House No. 1 [6 min], Magnolia Gardens [6 min], Hilltop Manor [4 min], Northside Junction [4 min], Riverside Condos [14 min]
Central Plaza (commercial) → Metro Police HQ [4 min], Spring Meadow Estates [6 min], Hilltop Manor [4 min], St. Mary's Medical Center [5 min], Riverside Condos [12 min]
Northside Junction (road_junction) → Engine House No. 1 [6 min], Magnolia Gardens [3 min], Riverside Market [4 min]
Eastgate Roundabout (road_junction) → Riverside Condos [3 min], Lakeview Residences [3 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → Duplicate of EVT-0002
Step 9: CALL-0009 → Duplicate of EVT-0001
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Hello, my neighbor fell and hurt her ankle at 199 River Road. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Condos               | sev 4 | ambulance_3 ETA 10 min | opened step 1
EVT-0002 | accident   | Riverside Condos               | sev 4 | ambulance_4 ETA 10 min | opened step 3
EVT-0003 | accident   | Hilltop Manor                  | sev 3 | HELD → ambulance_3 | opened step 5
EVT-0004 | crime      | Hilltop Manor                  | sev 5 | police_0 ETA 8 min | opened step 6
EVT-0005 | medical    | Riverside Condos               | sev 4 | HELD → ambulance_3 | opened step 10

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside Condos               | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Spring Meadow Estates [3 min], Metro Police HQ [3 min], Lakeview Residences [6 min], Central Plaza [5 min]
Engine House No. 1 (fire_station) → Magnolia Gardens [4 min], Northside Junction [6 min], Riverside Market [6 min], Riverside Condos [14 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [3 min], Spring Meadow Estates [4 min], Central Plaza [4 min], Lakeview Residences [11 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [3 min], Metro Police HQ [4 min], Central Plaza [6 min], Magnolia Gardens [11 min]
Magnolia Gardens (residential) → Engine House No. 1 [4 min], Northside Junction [3 min], Riverside Market [6 min], Hilltop Manor [6 min], Spring Meadow Estates [11 min], Lakeview Residences [8 min]
Riverside Condos (residential) → Eastgate Roundabout [3 min], Lakeview Residences [4 min], Engine House No. 1 [14 min], Riverside Market [14 min], Central Plaza [12 min]
Lakeview Residences (residential) → Metro Police HQ [11 min], Riverside Condos [4 min], Eastgate Roundabout [3 min], St. Mary's Medical Center [6 min], Magnolia Gardens [8 min]
Hilltop Manor (residential) → Magnolia Gardens [6 min], Central Plaza [4 min], Riverside Market [4 min]
Riverside Market (commercial) → Engine House No. 1 [6 min], Magnolia Gardens [6 min], Hilltop Manor [4 min], Northside Junction [4 min], Riverside Condos [14 min]
Central Plaza (commercial) → Metro Police HQ [4 min], Spring Meadow Estates [6 min], Hilltop Manor [4 min], St. Mary's Medical Center [5 min], Riverside Condos [12 min]
Northside Junction (road_junction) → Engine House No. 1 [6 min], Magnolia Gardens [3 min], Riverside Market [4 min]
Eastgate Roundabout (road_junction) → Riverside Condos [3 min], Lakeview Residences [3 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → Duplicate of EVT-0001
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_3)
Step 11: CALL-0011 → Duplicate of EVT-0005

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
There's a man having chest pains at 244 River Street. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0002 | accident   | Riverside Condos               | sev 4 | ambulance_4 ETA 10 min | opened step 3
EVT-0003 | accident   | Hilltop Manor                  | sev 3 | HELD → ambulance_3 | opened step 5
EVT-0004 | crime      | Hilltop Manor                  | sev 5 | police_0 ETA 8 min | opened step 6
EVT-0005 | medical    | Riverside Condos               | sev 4 | HELD → ambulance_3 | opened step 10
EVT-0006 | medical    | Hilltop Manor                  | sev 2 | HELD → ambulance_3 | opened step 12

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside Condos               | RETURNING → EVT-0001
ambulance_4     | ambulance  | Riverside Condos               | ON_SCENE → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Spring Meadow Estates [3 min], Metro Police HQ [3 min], Lakeview Residences [6 min], Central Plaza [5 min]
Engine House No. 1 (fire_station) → Magnolia Gardens [4 min], Northside Junction [6 min], Riverside Market [6 min], Riverside Condos [14 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [3 min], Spring Meadow Estates [4 min], Central Plaza [4 min], Lakeview Residences [11 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [3 min], Metro Police HQ [4 min], Central Plaza [6 min], Magnolia Gardens [11 min]
Magnolia Gardens (residential) → Engine House No. 1 [4 min], Northside Junction [3 min], Riverside Market [6 min], Hilltop Manor [6 min], Spring Meadow Estates [11 min], Lakeview Residences [8 min]
Riverside Condos (residential) → Eastgate Roundabout [3 min], Lakeview Residences [4 min], Engine House No. 1 [14 min], Riverside Market [14 min], Central Plaza [12 min]
Lakeview Residences (residential) → Metro Police HQ [11 min], Riverside Condos [4 min], Eastgate Roundabout [3 min], St. Mary's Medical Center [6 min], Magnolia Gardens [8 min]
Hilltop Manor (residential) → Magnolia Gardens [6 min], Central Plaza [4 min], Riverside Market [4 min]
Riverside Market (commercial) → Engine House No. 1 [6 min], Magnolia Gardens [6 min], Hilltop Manor [4 min], Northside Junction [4 min], Riverside Condos [14 min]
Central Plaza (commercial) → Metro Police HQ [4 min], Spring Meadow Estates [6 min], Hilltop Manor [4 min], St. Mary's Medical Center [5 min], Riverside Condos [12 min]
Northside Junction (road_junction) → Engine House No. 1 [6 min], Magnolia Gardens [3 min], Riverside Market [4 min]
Eastgate Roundabout (road_junction) → Riverside Condos [3 min], Lakeview Residences [3 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_3)
Step 11: CALL-0011 → Duplicate of EVT-0005
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
There's been some kind of mass incident at Lakeview Residences — multiple people down, some not moving. We need everything, River Street entrance.

=== ACTIVE EVENTS ===
EVT-0002 | accident   | Riverside Condos               | sev 4 | ambulance_4 ETA 10 min | opened step 3
EVT-0003 | accident   | Hilltop Manor                  | sev 3 | HELD → ambulance_3 | opened step 5
EVT-0004 | crime      | Hilltop Manor                  | sev 5 | police_0 ETA 8 min | opened step 6
EVT-0005 | medical    | Riverside Condos               | sev 4 | HELD → ambulance_3 | opened step 10
EVT-0006 | medical    | Hilltop Manor                  | sev 2 | HELD → ambulance_3 | opened step 12
EVT-0007 | medical    | Lakeview Residences            | sev 2 | HELD → ambulance_3 | opened step 13

=== UNIT STATUS ===
police_0        | police     | Hilltop Manor                  | ON_SCENE → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside Condos               | RETURNING → EVT-0001
ambulance_4     | ambulance  | Riverside Condos               | ON_SCENE → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Spring Meadow Estates [3 min], Metro Police HQ [3 min], Lakeview Residences [6 min], Central Plaza [5 min]
Engine House No. 1 (fire_station) → Magnolia Gardens [4 min], Northside Junction [6 min], Riverside Market [6 min], Riverside Condos [14 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [3 min], Spring Meadow Estates [4 min], Central Plaza [4 min], Lakeview Residences [11 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [3 min], Metro Police HQ [4 min], Central Plaza [6 min], Magnolia Gardens [11 min]
Magnolia Gardens (residential) → Engine House No. 1 [4 min], Northside Junction [3 min], Riverside Market [6 min], Hilltop Manor [6 min], Spring Meadow Estates [11 min], Lakeview Residences [8 min]
Riverside Condos (residential) → Eastgate Roundabout [3 min], Lakeview Residences [4 min], Engine House No. 1 [14 min], Riverside Market [14 min], Central Plaza [12 min]
Lakeview Residences (residential) → Metro Police HQ [11 min], Riverside Condos [4 min], Eastgate Roundabout [3 min], St. Mary's Medical Center [6 min], Magnolia Gardens [8 min]
Hilltop Manor (residential) → Magnolia Gardens [6 min], Central Plaza [4 min], Riverside Market [4 min]
Riverside Market (commercial) → Engine House No. 1 [6 min], Magnolia Gardens [6 min], Hilltop Manor [4 min], Northside Junction [4 min], Riverside Condos [14 min]
Central Plaza (commercial) → Metro Police HQ [4 min], Spring Meadow Estates [6 min], Hilltop Manor [4 min], St. Mary's Medical Center [5 min], Riverside Condos [12 min]
Northside Junction (road_junction) → Engine House No. 1 [6 min], Magnolia Gardens [3 min], Riverside Market [4 min]
Eastgate Roundabout (road_junction) → Riverside Condos [3 min], Lakeview Residences [3 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0005
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)
Step 13: CALL-0013 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0007", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
There's been some kind of mass incident at Riverside Condos — multiple people down, some not moving. We need everything, Oak Street entrance.

=== ACTIVE EVENTS ===
EVT-0003 | accident   | Hilltop Manor                  | sev 3 | ambulance_3 ETA 8 min | opened step 5
EVT-0004 | crime      | Hilltop Manor                  | sev 5 | police_0 ETA 8 min | opened step 6
EVT-0005 | medical    | Riverside Condos               | sev 4 | HELD → ambulance_3 | opened step 10
EVT-0006 | medical    | Hilltop Manor                  | sev 2 | HELD → ambulance_3 | opened step 12
EVT-0007 | medical    | Lakeview Residences            | sev 2 | HELD → ambulance_3 | opened step 13

=== UNIT STATUS ===
police_0        | police     | Hilltop Manor                  | ON_SCENE → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside Condos               | RETURNING → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Spring Meadow Estates [3 min], Metro Police HQ [3 min], Lakeview Residences [6 min], Central Plaza [5 min]
Engine House No. 1 (fire_station) → Magnolia Gardens [4 min], Northside Junction [6 min], Riverside Market [6 min], Riverside Condos [14 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [3 min], Spring Meadow Estates [4 min], Central Plaza [4 min], Lakeview Residences [11 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [3 min], Metro Police HQ [4 min], Central Plaza [6 min], Magnolia Gardens [11 min]
Magnolia Gardens (residential) → Engine House No. 1 [4 min], Northside Junction [3 min], Riverside Market [6 min], Hilltop Manor [6 min], Spring Meadow Estates [11 min], Lakeview Residences [8 min]
Riverside Condos (residential) → Eastgate Roundabout [3 min], Lakeview Residences [4 min], Engine House No. 1 [14 min], Riverside Market [14 min], Central Plaza [12 min]
Lakeview Residences (residential) → Metro Police HQ [11 min], Riverside Condos [4 min], Eastgate Roundabout [3 min], St. Mary's Medical Center [6 min], Magnolia Gardens [8 min]
Hilltop Manor (residential) → Magnolia Gardens [6 min], Central Plaza [4 min], Riverside Market [4 min]
Riverside Market (commercial) → Engine House No. 1 [6 min], Magnolia Gardens [6 min], Hilltop Manor [4 min], Northside Junction [4 min], Riverside Condos [14 min]
Central Plaza (commercial) → Metro Police HQ [4 min], Spring Meadow Estates [6 min], Hilltop Manor [4 min], St. Mary's Medical Center [5 min], Riverside Condos [12 min]
Northside Junction (road_junction) → Engine House No. 1 [6 min], Magnolia Gardens [3 min], Riverside Market [4 min]
Eastgate Roundabout (road_junction) → Riverside Condos [3 min], Lakeview Residences [3 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)
Step 13: CALL-0013 → HOLD (ambulance, waiting for ambulance_3)
Step 14: CALL-0014 → Duplicate of EVT-0007

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Multi-car pileup on River Lane near Parkside Shopping Center! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Parkside Shopping Center [3 min], Southbound Overpass [5 min], Central Police Station [5 min], Elmwood Terrace [8 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Southbound Overpass [4 min]
Central Police Station (police_station) → Riverside General Hospital [5 min], Elmwood Terrace [4 min], Maple Heights [5 min], Westway Intersection [7 min]
Maple Heights (residential) → Central Police Station [5 min], Elmwood Terrace [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Southbound Overpass [4 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Southbound Overpass [10 min], Westway Intersection [10 min], Parkside Shopping Center [14 min]
Elmwood Terrace (residential) → Central Police Station [4 min], Maple Heights [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Riverside General Hospital [8 min]
Riverside Condos (residential) → Maple Heights [4 min], Elmwood Terrace [4 min], Westway Intersection [5 min], Oakwood Apartments [7 min]
Oakwood Apartments (residential) → Riverside Condos [7 min], Westway Intersection [10 min], Parkside Shopping Center [17 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [3 min], Oakwood Apartments [17 min], Southbound Overpass [7 min], Westway Intersection [8 min], Birchwood Place [14 min]
Southbound Overpass (road_junction) → Riverside General Hospital [5 min], Engine House No. 1 [4 min], Maple Heights [4 min], Birchwood Place [10 min], Parkside Shopping Center [7 min], Westway Intersection [5 min]
Westway Intersection (road_junction) → Central Police Station [7 min], Maple Heights [3 min], Birchwood Place [10 min], Elmwood Terrace [3 min], Riverside Condos [5 min], Oakwood Apartments [10 min], Parkside Shopping Center [8 min], Southbound Overpass [5 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's a fight outside Elmwood Terrace on Hill Street. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 2 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Parkside Shopping Center [3 min], Southbound Overpass [5 min], Central Police Station [5 min], Elmwood Terrace [8 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Southbound Overpass [4 min]
Central Police Station (police_station) → Riverside General Hospital [5 min], Elmwood Terrace [4 min], Maple Heights [5 min], Westway Intersection [7 min]
Maple Heights (residential) → Central Police Station [5 min], Elmwood Terrace [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Southbound Overpass [4 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Southbound Overpass [10 min], Westway Intersection [10 min], Parkside Shopping Center [14 min]
Elmwood Terrace (residential) → Central Police Station [4 min], Maple Heights [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Riverside General Hospital [8 min]
Riverside Condos (residential) → Maple Heights [4 min], Elmwood Terrace [4 min], Westway Intersection [5 min], Oakwood Apartments [7 min]
Oakwood Apartments (residential) → Riverside Condos [7 min], Westway Intersection [10 min], Parkside Shopping Center [17 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [3 min], Oakwood Apartments [17 min], Southbound Overpass [7 min], Westway Intersection [8 min], Birchwood Place [14 min]
Southbound Overpass (road_junction) → Riverside General Hospital [5 min], Engine House No. 1 [4 min], Maple Heights [4 min], Birchwood Place [10 min], Parkside Shopping Center [7 min], Westway Intersection [5 min]
Westway Intersection (road_junction) → Central Police Station [7 min], Maple Heights [3 min], Birchwood Place [10 min], Elmwood Terrace [3 min], Riverside Condos [5 min], Oakwood Apartments [10 min], Parkside Shopping Center [8 min], Southbound Overpass [5 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's a man having chest pains at 437 Maple Road. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 2 min | opened step 1
EVT-0002 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 4 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Parkside Shopping Center [3 min], Southbound Overpass [5 min], Central Police Station [5 min], Elmwood Terrace [8 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Southbound Overpass [4 min]
Central Police Station (police_station) → Riverside General Hospital [5 min], Elmwood Terrace [4 min], Maple Heights [5 min], Westway Intersection [7 min]
Maple Heights (residential) → Central Police Station [5 min], Elmwood Terrace [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Southbound Overpass [4 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Southbound Overpass [10 min], Westway Intersection [10 min], Parkside Shopping Center [14 min]
Elmwood Terrace (residential) → Central Police Station [4 min], Maple Heights [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Riverside General Hospital [8 min]
Riverside Condos (residential) → Maple Heights [4 min], Elmwood Terrace [4 min], Westway Intersection [5 min], Oakwood Apartments [7 min]
Oakwood Apartments (residential) → Riverside Condos [7 min], Westway Intersection [10 min], Parkside Shopping Center [17 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [3 min], Oakwood Apartments [17 min], Southbound Overpass [7 min], Westway Intersection [8 min], Birchwood Place [14 min]
Southbound Overpass (road_junction) → Riverside General Hospital [5 min], Engine House No. 1 [4 min], Maple Heights [4 min], Birchwood Place [10 min], Parkside Shopping Center [7 min], Westway Intersection [5 min]
Westway Intersection (road_junction) → Central Police Station [7 min], Maple Heights [3 min], Birchwood Place [10 min], Elmwood Terrace [3 min], Riverside Condos [5 min], Oakwood Apartments [10 min], Parkside Shopping Center [8 min], Southbound Overpass [5 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's a fight outside Elmwood Terrace on Hill Street. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 2 min | opened step 1
EVT-0002 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 4 min | opened step 2
EVT-0003 | medical    | Oakwood Apartments             | sev 5 | ambulance_4 ETA 18 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Parkside Shopping Center [3 min], Southbound Overpass [5 min], Central Police Station [5 min], Elmwood Terrace [8 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Southbound Overpass [4 min]
Central Police Station (police_station) → Riverside General Hospital [5 min], Elmwood Terrace [4 min], Maple Heights [5 min], Westway Intersection [7 min]
Maple Heights (residential) → Central Police Station [5 min], Elmwood Terrace [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Southbound Overpass [4 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Southbound Overpass [10 min], Westway Intersection [10 min], Parkside Shopping Center [14 min]
Elmwood Terrace (residential) → Central Police Station [4 min], Maple Heights [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Riverside General Hospital [8 min]
Riverside Condos (residential) → Maple Heights [4 min], Elmwood Terrace [4 min], Westway Intersection [5 min], Oakwood Apartments [7 min]
Oakwood Apartments (residential) → Riverside Condos [7 min], Westway Intersection [10 min], Parkside Shopping Center [17 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [3 min], Oakwood Apartments [17 min], Southbound Overpass [7 min], Westway Intersection [8 min], Birchwood Place [14 min]
Southbound Overpass (road_junction) → Riverside General Hospital [5 min], Engine House No. 1 [4 min], Maple Heights [4 min], Birchwood Place [10 min], Parkside Shopping Center [7 min], Westway Intersection [5 min]
Westway Intersection (road_junction) → Central Police Station [7 min], Maple Heights [3 min], Birchwood Place [10 min], Elmwood Terrace [3 min], Riverside Condos [5 min], Oakwood Apartments [10 min], Parkside Shopping Center [8 min], Southbound Overpass [5 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → police police_0
Step 3: CALL-0003 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Hello, my neighbor fell and hurt her ankle at 832 Maple Road. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 4 min | opened step 2
EVT-0003 | medical    | Oakwood Apartments             | sev 5 | ambulance_4 ETA 18 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Parkside Shopping Center       | RETURNING → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Parkside Shopping Center [3 min], Southbound Overpass [5 min], Central Police Station [5 min], Elmwood Terrace [8 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Southbound Overpass [4 min]
Central Police Station (police_station) → Riverside General Hospital [5 min], Elmwood Terrace [4 min], Maple Heights [5 min], Westway Intersection [7 min]
Maple Heights (residential) → Central Police Station [5 min], Elmwood Terrace [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Southbound Overpass [4 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Southbound Overpass [10 min], Westway Intersection [10 min], Parkside Shopping Center [14 min]
Elmwood Terrace (residential) → Central Police Station [4 min], Maple Heights [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Riverside General Hospital [8 min]
Riverside Condos (residential) → Maple Heights [4 min], Elmwood Terrace [4 min], Westway Intersection [5 min], Oakwood Apartments [7 min]
Oakwood Apartments (residential) → Riverside Condos [7 min], Westway Intersection [10 min], Parkside Shopping Center [17 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [3 min], Oakwood Apartments [17 min], Southbound Overpass [7 min], Westway Intersection [8 min], Birchwood Place [14 min]
Southbound Overpass (road_junction) → Riverside General Hospital [5 min], Engine House No. 1 [4 min], Maple Heights [4 min], Birchwood Place [10 min], Parkside Shopping Center [7 min], Westway Intersection [5 min]
Westway Intersection (road_junction) → Central Police Station [7 min], Maple Heights [3 min], Birchwood Place [10 min], Elmwood Terrace [3 min], Riverside Condos [5 min], Oakwood Apartments [10 min], Parkside Shopping Center [8 min], Southbound Overpass [5 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → police police_0
Step 3: CALL-0003 → ambulance ambulance_4
Step 4: CALL-0004 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Yeah there's a small fire in a dumpster near Parkside Shopping Center on River Lane. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 4 min | opened step 2
EVT-0003 | medical    | Oakwood Apartments             | sev 5 | ambulance_4 ETA 18 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Elmwood Terrace                | ON_SCENE → EVT-0002
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Parkside Shopping Center       | RETURNING → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Parkside Shopping Center [3 min], Southbound Overpass [5 min], Central Police Station [5 min], Elmwood Terrace [8 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Southbound Overpass [4 min]
Central Police Station (police_station) → Riverside General Hospital [5 min], Elmwood Terrace [4 min], Maple Heights [5 min], Westway Intersection [7 min]
Maple Heights (residential) → Central Police Station [5 min], Elmwood Terrace [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Southbound Overpass [4 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Southbound Overpass [10 min], Westway Intersection [10 min], Parkside Shopping Center [14 min]
Elmwood Terrace (residential) → Central Police Station [4 min], Maple Heights [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Riverside General Hospital [8 min]
Riverside Condos (residential) → Maple Heights [4 min], Elmwood Terrace [4 min], Westway Intersection [5 min], Oakwood Apartments [7 min]
Oakwood Apartments (residential) → Riverside Condos [7 min], Westway Intersection [10 min], Parkside Shopping Center [17 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [3 min], Oakwood Apartments [17 min], Southbound Overpass [7 min], Westway Intersection [8 min], Birchwood Place [14 min]
Southbound Overpass (road_junction) → Riverside General Hospital [5 min], Engine House No. 1 [4 min], Maple Heights [4 min], Birchwood Place [10 min], Parkside Shopping Center [7 min], Westway Intersection [5 min]
Westway Intersection (road_junction) → Central Police Station [7 min], Maple Heights [3 min], Birchwood Place [10 min], Elmwood Terrace [3 min], Riverside Condos [5 min], Oakwood Apartments [10 min], Parkside Shopping Center [8 min], Southbound Overpass [5 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ambulance_4
Step 4: CALL-0004 → Duplicate of EVT-0002
Step 5: CALL-0005 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
I'd like to report a shoplifter at Elmwood Terrace on Hill Street. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 4 min | opened step 2
EVT-0003 | medical    | Oakwood Apartments             | sev 5 | ambulance_4 ETA 18 min | opened step 3
EVT-0004 | fire       | Parkside Shopping Center       | sev 1 | fire_5 ETA 11 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Elmwood Terrace                | ON_SCENE → EVT-0002
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Parkside Shopping Center [3 min], Southbound Overpass [5 min], Central Police Station [5 min], Elmwood Terrace [8 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Southbound Overpass [4 min]
Central Police Station (police_station) → Riverside General Hospital [5 min], Elmwood Terrace [4 min], Maple Heights [5 min], Westway Intersection [7 min]
Maple Heights (residential) → Central Police Station [5 min], Elmwood Terrace [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Southbound Overpass [4 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Southbound Overpass [10 min], Westway Intersection [10 min], Parkside Shopping Center [14 min]
Elmwood Terrace (residential) → Central Police Station [4 min], Maple Heights [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Riverside General Hospital [8 min]
Riverside Condos (residential) → Maple Heights [4 min], Elmwood Terrace [4 min], Westway Intersection [5 min], Oakwood Apartments [7 min]
Oakwood Apartments (residential) → Riverside Condos [7 min], Westway Intersection [10 min], Parkside Shopping Center [17 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [3 min], Oakwood Apartments [17 min], Southbound Overpass [7 min], Westway Intersection [8 min], Birchwood Place [14 min]
Southbound Overpass (road_junction) → Riverside General Hospital [5 min], Engine House No. 1 [4 min], Maple Heights [4 min], Birchwood Place [10 min], Parkside Shopping Center [7 min], Westway Intersection [5 min]
Westway Intersection (road_junction) → Central Police Station [7 min], Maple Heights [3 min], Birchwood Place [10 min], Elmwood Terrace [3 min], Riverside Condos [5 min], Oakwood Apartments [10 min], Parkside Shopping Center [8 min], Southbound Overpass [5 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0002
Step 5: CALL-0005 → Duplicate of EVT-0003
Step 6: CALL-0006 → fire fire_5

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}