[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
There's a fire at 338 Second Boulevard! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0005 | fire       | Cedar Park Village             | sev 5 | fire_7 ETA 9 min | opened step 6
EVT-0006 | fire       | Riverside Condos               | sev 5 | fire_6 ETA 13 min | opened step 7
EVT-0007 | fire       | Cedar Park Village             | sev 3 | HELD → fire_5 | opened step 8
EVT-0008 | medical    | Parkside Shopping Center       | sev 4 | ambulance_4 ETA 12 min | opened step 9
EVT-0009 | fire       | Hilltop Manor                  | sev 1 | HELD → fire_5 | opened step 10
EVT-0010 | crime      | Parkside Shopping Center       | sev 2 | police_0 ETA 4 min | opened step 11
EVT-0011 | crime      | Riverside Condos               | sev 2 | police_1 ETA 9 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0010
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0011
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_5          | fire       | Cedar Park Village             | RETURNING → EVT-0002
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0006
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Hilltop Manor [4 min], Spring Meadow Estates [4 min], Riverside Condos [6 min], Downtown Precinct [8 min], Elmwood Terrace [7 min]
Central Fire Station (fire_station) → Hilltop Manor [4 min], Spring Meadow Estates [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [6 min], Parkside Shopping Center [5 min], Elmwood Terrace [7 min], City Central Hospital [8 min], Hilltop Manor [7 min]
Hilltop Manor (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [7 min], Spring Meadow Estates [2 min]
Elmwood Terrace (residential) → Downtown Precinct [7 min], Highway 9 Interchange [3 min], Riverside Condos [3 min], City Central Hospital [7 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [6 min], Hilltop Manor [2 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Riverside Condos [6 min], Highway 9 Interchange [5 min], Elmwood Terrace [5 min], Spring Meadow Estates [7 min]
Riverside Condos (residential) → City Central Hospital [6 min], Elmwood Terrace [3 min], Cedar Park Village [6 min], Highway 9 Interchange [2 min]
Parkside Shopping Center (commercial) → Downtown Precinct [5 min], Elmwood Terrace [8 min]
Highway 9 Interchange (road_junction) → Elmwood Terrace [3 min], Cedar Park Village [5 min], Riverside Condos [2 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → HOLD (fire, waiting for fire_5)
Step 11: CALL-0011 → police police_0
Step 12: CALL-0012 → police police_1

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Someone fainted at Parkside Shopping Center. They're breathing okay now but look really pale. We're on Oak Boulevard.

=== ACTIVE EVENTS ===
EVT-0005 | fire       | Cedar Park Village             | sev 5 | fire_7 ETA 9 min | opened step 6
EVT-0006 | fire       | Riverside Condos               | sev 5 | fire_6 ETA 13 min | opened step 7
EVT-0007 | fire       | Cedar Park Village             | sev 3 | HELD → fire_5 | opened step 8
EVT-0008 | medical    | Parkside Shopping Center       | sev 4 | ambulance_4 ETA 12 min | opened step 9
EVT-0009 | fire       | Hilltop Manor                  | sev 1 | HELD → fire_5 | opened step 10
EVT-0010 | crime      | Parkside Shopping Center       | sev 2 | police_0 ETA 4 min | opened step 11
EVT-0011 | crime      | Riverside Condos               | sev 2 | police_1 ETA 9 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0010
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0011
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_5          | fire       | Cedar Park Village             | RETURNING → EVT-0002
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0006
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Hilltop Manor [4 min], Spring Meadow Estates [4 min], Riverside Condos [6 min], Downtown Precinct [8 min], Elmwood Terrace [7 min]
Central Fire Station (fire_station) → Hilltop Manor [4 min], Spring Meadow Estates [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [6 min], Parkside Shopping Center [5 min], Elmwood Terrace [7 min], City Central Hospital [8 min], Hilltop Manor [7 min]
Hilltop Manor (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [7 min], Spring Meadow Estates [2 min]
Elmwood Terrace (residential) → Downtown Precinct [7 min], Highway 9 Interchange [3 min], Riverside Condos [3 min], City Central Hospital [7 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [6 min], Hilltop Manor [2 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Riverside Condos [6 min], Highway 9 Interchange [5 min], Elmwood Terrace [5 min], Spring Meadow Estates [7 min]
Riverside Condos (residential) → City Central Hospital [6 min], Elmwood Terrace [3 min], Cedar Park Village [6 min], Highway 9 Interchange [2 min]
Parkside Shopping Center (commercial) → Downtown Precinct [5 min], Elmwood Terrace [8 min]
Highway 9 Interchange (road_junction) → Elmwood Terrace [3 min], Cedar Park Village [5 min], Riverside Condos [2 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → police police_0
Step 12: CALL-0012 → police police_1
Step 13: CALL-0013 → Duplicate of EVT-0005

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0008", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
There's a massive fire — the whole block near Cedar Park Village is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0005 | fire       | Cedar Park Village             | sev 5 | fire_7 ETA 9 min | opened step 6
EVT-0006 | fire       | Riverside Condos               | sev 5 | fire_6 ETA 13 min | opened step 7
EVT-0007 | fire       | Cedar Park Village             | sev 3 | fire_5 ETA 9 min | opened step 8
EVT-0008 | medical    | Parkside Shopping Center       | sev 4 | ambulance_4 ETA 12 min | opened step 9
EVT-0009 | fire       | Hilltop Manor                  | sev 1 | HELD → fire_5 | opened step 10
EVT-0010 | crime      | Parkside Shopping Center       | sev 2 | police_0 ETA 4 min | opened step 11
EVT-0011 | crime      | Riverside Condos               | sev 2 | police_1 ETA 9 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Parkside Shopping Center       | ON_SCENE → EVT-0010
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0011
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0007
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0006
fire_7          | fire       | Cedar Park Village             | ON_SCENE → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Hilltop Manor [4 min], Spring Meadow Estates [4 min], Riverside Condos [6 min], Downtown Precinct [8 min], Elmwood Terrace [7 min]
Central Fire Station (fire_station) → Hilltop Manor [4 min], Spring Meadow Estates [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [6 min], Parkside Shopping Center [5 min], Elmwood Terrace [7 min], City Central Hospital [8 min], Hilltop Manor [7 min]
Hilltop Manor (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [7 min], Spring Meadow Estates [2 min]
Elmwood Terrace (residential) → Downtown Precinct [7 min], Highway 9 Interchange [3 min], Riverside Condos [3 min], City Central Hospital [7 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [6 min], Hilltop Manor [2 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Riverside Condos [6 min], Highway 9 Interchange [5 min], Elmwood Terrace [5 min], Spring Meadow Estates [7 min]
Riverside Condos (residential) → City Central Hospital [6 min], Elmwood Terrace [3 min], Cedar Park Village [6 min], Highway 9 Interchange [2 min]
Parkside Shopping Center (commercial) → Downtown Precinct [5 min], Elmwood Terrace [8 min]
Highway 9 Interchange (road_junction) → Elmwood Terrace [3 min], Cedar Park Village [5 min], Riverside Condos [2 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → police police_1
Step 13: CALL-0013 → Duplicate of EVT-0005
Step 14: CALL-0014 → Duplicate of EVT-0008

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
There's been some kind of mass incident at Riverside Condos — multiple people down, some not moving. We need everything, Spring Street entrance.

=== ACTIVE EVENTS ===
EVT-0005 | fire       | Cedar Park Village             | sev 5 | fire_7 ETA 9 min | opened step 6
EVT-0006 | fire       | Riverside Condos               | sev 5 | fire_6 ETA 13 min | opened step 7
EVT-0007 | fire       | Cedar Park Village             | sev 3 | fire_5 ETA 9 min | opened step 8
EVT-0008 | medical    | Parkside Shopping Center       | sev 4 | ambulance_4 ETA 12 min | opened step 9
EVT-0009 | fire       | Hilltop Manor                  | sev 1 | HELD → fire_5 | opened step 10
EVT-0010 | crime      | Parkside Shopping Center       | sev 2 | police_0 ETA 4 min | opened step 11
EVT-0011 | crime      | Riverside Condos               | sev 2 | police_1 ETA 9 min | opened step 12
EVT-0012 | fire       | Cedar Park Village             | sev 2 | HELD → fire_7 | opened step 15

=== UNIT STATUS ===
police_0        | police     | Parkside Shopping Center       | ON_SCENE → EVT-0010
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0011
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0007
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0006
fire_7          | fire       | Cedar Park Village             | ON_SCENE → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Hilltop Manor [4 min], Spring Meadow Estates [4 min], Riverside Condos [6 min], Downtown Precinct [8 min], Elmwood Terrace [7 min]
Central Fire Station (fire_station) → Hilltop Manor [4 min], Spring Meadow Estates [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [6 min], Parkside Shopping Center [5 min], Elmwood Terrace [7 min], City Central Hospital [8 min], Hilltop Manor [7 min]
Hilltop Manor (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [7 min], Spring Meadow Estates [2 min]
Elmwood Terrace (residential) → Downtown Precinct [7 min], Highway 9 Interchange [3 min], Riverside Condos [3 min], City Central Hospital [7 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [6 min], Hilltop Manor [2 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Riverside Condos [6 min], Highway 9 Interchange [5 min], Elmwood Terrace [5 min], Spring Meadow Estates [7 min]
Riverside Condos (residential) → City Central Hospital [6 min], Elmwood Terrace [3 min], Cedar Park Village [6 min], Highway 9 Interchange [2 min]
Parkside Shopping Center (commercial) → Downtown Precinct [5 min], Elmwood Terrace [8 min]
Highway 9 Interchange (road_junction) → Elmwood Terrace [3 min], Cedar Park Village [5 min], Riverside Condos [2 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → Duplicate of EVT-0005
Step 14: CALL-0014 → Duplicate of EVT-0008
Step 15: CALL-0015 → HOLD (fire, waiting for fire_7)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
There's a man having chest pains at 330 Spring Street. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0006 | fire       | Riverside Condos               | sev 5 | fire_6 ETA 13 min | opened step 7
EVT-0007 | fire       | Cedar Park Village             | sev 3 | fire_5 ETA 9 min | opened step 8
EVT-0008 | medical    | Parkside Shopping Center       | sev 4 | ambulance_4 ETA 12 min | opened step 9
EVT-0009 | fire       | Hilltop Manor                  | sev 1 | HELD → fire_5 | opened step 10
EVT-0011 | crime      | Riverside Condos               | sev 2 | police_1 ETA 9 min | opened step 12
EVT-0012 | fire       | Cedar Park Village             | sev 2 | HELD → fire_7 | opened step 15
EVT-0013 | medical    | Riverside Condos               | sev 3 | ambulance_2 ETA 6 min | opened step 16

=== UNIT STATUS ===
police_0        | police     | Parkside Shopping Center       | RETURNING → EVT-0010
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0011
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0013
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0007
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0006
fire_7          | fire       | Cedar Park Village             | RETURNING → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Hilltop Manor [4 min], Spring Meadow Estates [4 min], Riverside Condos [6 min], Downtown Precinct [8 min], Elmwood Terrace [7 min]
Central Fire Station (fire_station) → Hilltop Manor [4 min], Spring Meadow Estates [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [6 min], Parkside Shopping Center [5 min], Elmwood Terrace [7 min], City Central Hospital [8 min], Hilltop Manor [7 min]
Hilltop Manor (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [7 min], Spring Meadow Estates [2 min]
Elmwood Terrace (residential) → Downtown Precinct [7 min], Highway 9 Interchange [3 min], Riverside Condos [3 min], City Central Hospital [7 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [6 min], Hilltop Manor [2 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Riverside Condos [6 min], Highway 9 Interchange [5 min], Elmwood Terrace [5 min], Spring Meadow Estates [7 min]
Riverside Condos (residential) → City Central Hospital [6 min], Elmwood Terrace [3 min], Cedar Park Village [6 min], Highway 9 Interchange [2 min]
Parkside Shopping Center (commercial) → Downtown Precinct [5 min], Elmwood Terrace [8 min]
Highway 9 Interchange (road_junction) → Elmwood Terrace [3 min], Cedar Park Village [5 min], Riverside Condos [2 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → Duplicate of EVT-0008
Step 15: CALL-0015 → HOLD (fire, waiting for fire_7)
Step 16: CALL-0016 → ambulance ambulance_2

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0013", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
Multi-car pileup on Spring Street near Riverside Condos! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0006 | fire       | Riverside Condos               | sev 5 | fire_6 ETA 13 min | opened step 7
EVT-0007 | fire       | Cedar Park Village             | sev 3 | fire_5 ETA 9 min | opened step 8
EVT-0008 | medical    | Parkside Shopping Center       | sev 4 | ambulance_4 ETA 12 min | opened step 9
EVT-0009 | fire       | Hilltop Manor                  | sev 1 | HELD → fire_5 | opened step 10
EVT-0011 | crime      | Riverside Condos               | sev 2 | police_1 ETA 9 min | opened step 12
EVT-0012 | fire       | Cedar Park Village             | sev 2 | HELD → fire_7 | opened step 15
EVT-0013 | medical    | Riverside Condos               | sev 3 | ambulance_2 ETA 6 min | opened step 16

=== UNIT STATUS ===
police_0        | police     | Parkside Shopping Center       | RETURNING → EVT-0010
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0011
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0013
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0007
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0006
fire_7          | fire       | Cedar Park Village             | RETURNING → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Hilltop Manor [4 min], Spring Meadow Estates [4 min], Riverside Condos [6 min], Downtown Precinct [8 min], Elmwood Terrace [7 min]
Central Fire Station (fire_station) → Hilltop Manor [4 min], Spring Meadow Estates [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [6 min], Parkside Shopping Center [5 min], Elmwood Terrace [7 min], City Central Hospital [8 min], Hilltop Manor [7 min]
Hilltop Manor (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [7 min], Spring Meadow Estates [2 min]
Elmwood Terrace (residential) → Downtown Precinct [7 min], Highway 9 Interchange [3 min], Riverside Condos [3 min], City Central Hospital [7 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [6 min], Hilltop Manor [2 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Riverside Condos [6 min], Highway 9 Interchange [5 min], Elmwood Terrace [5 min], Spring Meadow Estates [7 min]
Riverside Condos (residential) → City Central Hospital [6 min], Elmwood Terrace [3 min], Cedar Park Village [6 min], Highway 9 Interchange [2 min]
Parkside Shopping Center (commercial) → Downtown Precinct [5 min], Elmwood Terrace [8 min]
Highway 9 Interchange (road_junction) → Elmwood Terrace [3 min], Cedar Park Village [5 min], Riverside Condos [2 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → HOLD (fire, waiting for fire_7)
Step 16: CALL-0016 → ambulance ambulance_2
Step 17: CALL-0017 → Duplicate of EVT-0013

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
Car accident at Spring Street and Sunset Avenue. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0006 | fire       | Riverside Condos               | sev 5 | fire_6 ETA 13 min | opened step 7
EVT-0007 | fire       | Cedar Park Village             | sev 3 | fire_5 ETA 9 min | opened step 8
EVT-0008 | medical    | Parkside Shopping Center       | sev 4 | ambulance_4 ETA 12 min | opened step 9
EVT-0009 | fire       | Hilltop Manor                  | sev 1 | HELD → fire_5 | opened step 10
EVT-0011 | crime      | Riverside Condos               | sev 2 | police_1 ETA 9 min | opened step 12
EVT-0012 | fire       | Cedar Park Village             | sev 2 | fire_7 ETA 9 min | opened step 15
EVT-0013 | medical    | Riverside Condos               | sev 3 | ambulance_2 ETA 6 min | opened step 16
EVT-0014 | accident   | Riverside Condos               | sev 5 | ambulance_3 ETA 6 min | opened step 18

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0011
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0013
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0014
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0007
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0006
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0012

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Hilltop Manor [4 min], Spring Meadow Estates [4 min], Riverside Condos [6 min], Downtown Precinct [8 min], Elmwood Terrace [7 min]
Central Fire Station (fire_station) → Hilltop Manor [4 min], Spring Meadow Estates [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [6 min], Parkside Shopping Center [5 min], Elmwood Terrace [7 min], City Central Hospital [8 min], Hilltop Manor [7 min]
Hilltop Manor (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [7 min], Spring Meadow Estates [2 min]
Elmwood Terrace (residential) → Downtown Precinct [7 min], Highway 9 Interchange [3 min], Riverside Condos [3 min], City Central Hospital [7 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [6 min], Hilltop Manor [2 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Riverside Condos [6 min], Highway 9 Interchange [5 min], Elmwood Terrace [5 min], Spring Meadow Estates [7 min]
Riverside Condos (residential) → City Central Hospital [6 min], Elmwood Terrace [3 min], Cedar Park Village [6 min], Highway 9 Interchange [2 min]
Parkside Shopping Center (commercial) → Downtown Precinct [5 min], Elmwood Terrace [8 min]
Highway 9 Interchange (road_junction) → Elmwood Terrace [3 min], Cedar Park Village [5 min], Riverside Condos [2 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → ambulance ambulance_2
Step 17: CALL-0017 → Duplicate of EVT-0013
Step 18: CALL-0018 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_2", "from_event_id": "EVT-0013", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
A cyclist got hit by a car near Spring Meadow Estates. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0006 | fire       | Riverside Condos               | sev 5 | fire_6 ETA 13 min | opened step 7
EVT-0007 | fire       | Cedar Park Village             | sev 3 | fire_5 ETA 9 min | opened step 8
EVT-0008 | medical    | Parkside Shopping Center       | sev 4 | ambulance_4 ETA 12 min | opened step 9
EVT-0009 | fire       | Hilltop Manor                  | sev 1 | HELD → fire_5 | opened step 10
EVT-0011 | crime      | Riverside Condos               | sev 2 | police_1 ETA 9 min | opened step 12
EVT-0012 | fire       | Cedar Park Village             | sev 2 | fire_7 ETA 9 min | opened step 15
EVT-0013 | medical    | Riverside Condos               | sev 3 | UNASSIGNED | opened step 16
EVT-0014 | accident   | Riverside Condos               | sev 5 | ambulance_3 ETA 6 min | opened step 18
EVT-0015 | accident   | Riverside Condos               | sev 4 | ambulance_2 ETA 6 min | opened step 19

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0011
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0015
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0014
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0007
fire_6          | fire       | Riverside Condos               | ON_SCENE → EVT-0006
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0012

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Hilltop Manor [4 min], Spring Meadow Estates [4 min], Riverside Condos [6 min], Downtown Precinct [8 min], Elmwood Terrace [7 min]
Central Fire Station (fire_station) → Hilltop Manor [4 min], Spring Meadow Estates [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [6 min], Parkside Shopping Center [5 min], Elmwood Terrace [7 min], City Central Hospital [8 min], Hilltop Manor [7 min]
Hilltop Manor (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [7 min], Spring Meadow Estates [2 min]
Elmwood Terrace (residential) → Downtown Precinct [7 min], Highway 9 Interchange [3 min], Riverside Condos [3 min], City Central Hospital [7 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Central Fire Station [4 min], Downtown Precinct [6 min], Hilltop Manor [2 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Riverside Condos [6 min], Highway 9 Interchange [5 min], Elmwood Terrace [5 min], Spring Meadow Estates [7 min]
Riverside Condos (residential) → City Central Hospital [6 min], Elmwood Terrace [3 min], Cedar Park Village [6 min], Highway 9 Interchange [2 min]
Parkside Shopping Center (commercial) → Downtown Precinct [5 min], Elmwood Terrace [8 min]
Highway 9 Interchange (road_junction) → Elmwood Terrace [3 min], Cedar Park Village [5 min], Riverside Condos [2 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → Duplicate of EVT-0013
Step 18: CALL-0018 → ambulance ambulance_3
Step 19: CALL-0019 → ambulance ?

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 495 Third Lane, please hurry!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Parkside Shopping Center [2 min], Maple Heights [4 min], Downtown Precinct [5 min], Willow Creek Homes [3 min], Southbound Overpass [6 min]
Engine House No. 1 (fire_station) → Pinecrest Homes [2 min], Maple Heights [2 min], Parkside Shopping Center [6 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Parkside Shopping Center [4 min], Maple Heights [4 min], Oak Avenue Shops [8 min], Lakeview Residences [7 min]
Maple Heights (residential) → St. Mary's Medical Center [4 min], Engine House No. 1 [2 min], Downtown Precinct [4 min], Parkside Shopping Center [2 min], Willow Creek Homes [3 min], Southbound Overpass [9 min], Pinecrest Homes [7 min]
Lakeview Residences (residential) → Oak Avenue Shops [3 min], Downtown Precinct [7 min]
Pinecrest Homes (residential) → Engine House No. 1 [2 min], Maple Heights [7 min], Parkside Shopping Center [8 min], Oak Avenue Shops [13 min]
Willow Creek Homes (residential) → Maple Heights [3 min], Parkside Shopping Center [3 min], St. Mary's Medical Center [3 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [2 min], Engine House No. 1 [6 min], Downtown Precinct [4 min], Maple Heights [2 min], Pinecrest Homes [8 min], Willow Creek Homes [3 min]
Oak Avenue Shops (commercial) → Downtown Precinct [8 min], Lakeview Residences [3 min], Pinecrest Homes [13 min]
Southbound Overpass (road_junction) → Downtown Precinct [5 min], Maple Heights [9 min], St. Mary's Medical Center [6 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 257 Cedar Boulevard, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 12 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Parkside Shopping Center [2 min], Maple Heights [4 min], Downtown Precinct [5 min], Willow Creek Homes [3 min], Southbound Overpass [6 min]
Engine House No. 1 (fire_station) → Pinecrest Homes [2 min], Maple Heights [2 min], Parkside Shopping Center [6 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Parkside Shopping Center [4 min], Maple Heights [4 min], Oak Avenue Shops [8 min], Lakeview Residences [7 min]
Maple Heights (residential) → St. Mary's Medical Center [4 min], Engine House No. 1 [2 min], Downtown Precinct [4 min], Parkside Shopping Center [2 min], Willow Creek Homes [3 min], Southbound Overpass [9 min], Pinecrest Homes [7 min]
Lakeview Residences (residential) → Oak Avenue Shops [3 min], Downtown Precinct [7 min]
Pinecrest Homes (residential) → Engine House No. 1 [2 min], Maple Heights [7 min], Parkside Shopping Center [8 min], Oak Avenue Shops [13 min]
Willow Creek Homes (residential) → Maple Heights [3 min], Parkside Shopping Center [3 min], St. Mary's Medical Center [3 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [2 min], Engine House No. 1 [6 min], Downtown Precinct [4 min], Maple Heights [2 min], Pinecrest Homes [8 min], Willow Creek Homes [3 min]
Oak Avenue Shops (commercial) → Downtown Precinct [8 min], Lakeview Residences [3 min], Pinecrest Homes [13 min]
Southbound Overpass (road_junction) → Downtown Precinct [5 min], Maple Heights [9 min], St. Mary's Medical Center [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Pedestrian hit by a truck at Third Boulevard near Parkside Shopping Center. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 12 min | opened step 1
EVT-0002 | medical    | Oak Avenue Shops               | sev 4 | ambulance_3 ETA 13 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Parkside Shopping Center [2 min], Maple Heights [4 min], Downtown Precinct [5 min], Willow Creek Homes [3 min], Southbound Overpass [6 min]
Engine House No. 1 (fire_station) → Pinecrest Homes [2 min], Maple Heights [2 min], Parkside Shopping Center [6 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Parkside Shopping Center [4 min], Maple Heights [4 min], Oak Avenue Shops [8 min], Lakeview Residences [7 min]
Maple Heights (residential) → St. Mary's Medical Center [4 min], Engine House No. 1 [2 min], Downtown Precinct [4 min], Parkside Shopping Center [2 min], Willow Creek Homes [3 min], Southbound Overpass [9 min], Pinecrest Homes [7 min]
Lakeview Residences (residential) → Oak Avenue Shops [3 min], Downtown Precinct [7 min]
Pinecrest Homes (residential) → Engine House No. 1 [2 min], Maple Heights [7 min], Parkside Shopping Center [8 min], Oak Avenue Shops [13 min]
Willow Creek Homes (residential) → Maple Heights [3 min], Parkside Shopping Center [3 min], St. Mary's Medical Center [3 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [2 min], Engine House No. 1 [6 min], Downtown Precinct [4 min], Maple Heights [2 min], Pinecrest Homes [8 min], Willow Creek Homes [3 min]
Oak Avenue Shops (commercial) → Downtown Precinct [8 min], Lakeview Residences [3 min], Pinecrest Homes [13 min]
Southbound Overpass (road_junction) → Downtown Precinct [5 min], Maple Heights [9 min], St. Mary's Medical Center [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's a man having chest pains at 856 Third Lane. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 12 min | opened step 1
EVT-0002 | medical    | Oak Avenue Shops               | sev 4 | ambulance_3 ETA 13 min | opened step 2
EVT-0003 | accident   | Parkside Shopping Center       | sev 4 | ambulance_4 ETA 2 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Parkside Shopping Center [2 min], Maple Heights [4 min], Downtown Precinct [5 min], Willow Creek Homes [3 min], Southbound Overpass [6 min]
Engine House No. 1 (fire_station) → Pinecrest Homes [2 min], Maple Heights [2 min], Parkside Shopping Center [6 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Parkside Shopping Center [4 min], Maple Heights [4 min], Oak Avenue Shops [8 min], Lakeview Residences [7 min]
Maple Heights (residential) → St. Mary's Medical Center [4 min], Engine House No. 1 [2 min], Downtown Precinct [4 min], Parkside Shopping Center [2 min], Willow Creek Homes [3 min], Southbound Overpass [9 min], Pinecrest Homes [7 min]
Lakeview Residences (residential) → Oak Avenue Shops [3 min], Downtown Precinct [7 min]
Pinecrest Homes (residential) → Engine House No. 1 [2 min], Maple Heights [7 min], Parkside Shopping Center [8 min], Oak Avenue Shops [13 min]
Willow Creek Homes (residential) → Maple Heights [3 min], Parkside Shopping Center [3 min], St. Mary's Medical Center [3 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [2 min], Engine House No. 1 [6 min], Downtown Precinct [4 min], Maple Heights [2 min], Pinecrest Homes [8 min], Willow Creek Homes [3 min]
Oak Avenue Shops (commercial) → Downtown Precinct [8 min], Lakeview Residences [3 min], Pinecrest Homes [13 min]
Southbound Overpass (road_junction) → Downtown Precinct [5 min], Maple Heights [9 min], St. Mary's Medical Center [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Hello, my neighbor fell and hurt her ankle at 193 Cedar Boulevard. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 12 min | opened step 1
EVT-0002 | medical    | Oak Avenue Shops               | sev 4 | ambulance_3 ETA 13 min | opened step 2
EVT-0003 | accident   | Parkside Shopping Center       | sev 4 | ambulance_4 ETA 2 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0003
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Parkside Shopping Center [2 min], Maple Heights [4 min], Downtown Precinct [5 min], Willow Creek Homes [3 min], Southbound Overpass [6 min]
Engine House No. 1 (fire_station) → Pinecrest Homes [2 min], Maple Heights [2 min], Parkside Shopping Center [6 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Parkside Shopping Center [4 min], Maple Heights [4 min], Oak Avenue Shops [8 min], Lakeview Residences [7 min]
Maple Heights (residential) → St. Mary's Medical Center [4 min], Engine House No. 1 [2 min], Downtown Precinct [4 min], Parkside Shopping Center [2 min], Willow Creek Homes [3 min], Southbound Overpass [9 min], Pinecrest Homes [7 min]
Lakeview Residences (residential) → Oak Avenue Shops [3 min], Downtown Precinct [7 min]
Pinecrest Homes (residential) → Engine House No. 1 [2 min], Maple Heights [7 min], Parkside Shopping Center [8 min], Oak Avenue Shops [13 min]
Willow Creek Homes (residential) → Maple Heights [3 min], Parkside Shopping Center [3 min], St. Mary's Medical Center [3 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [2 min], Engine House No. 1 [6 min], Downtown Precinct [4 min], Maple Heights [2 min], Pinecrest Homes [8 min], Willow Creek Homes [3 min]
Oak Avenue Shops (commercial) → Downtown Precinct [8 min], Lakeview Residences [3 min], Pinecrest Homes [13 min]
Southbound Overpass (road_junction) → Downtown Precinct [5 min], Maple Heights [9 min], St. Mary's Medical Center [6 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → ambulance ambulance_4
Step 4: CALL-0004 → Duplicate of EVT-0001

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Active shooter at Willow Creek Homes! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 12 min | opened step 1
EVT-0002 | medical    | Oak Avenue Shops               | sev 4 | ambulance_3 ETA 13 min | opened step 2
EVT-0003 | accident   | Parkside Shopping Center       | sev 4 | ambulance_4 ETA 2 min | opened step 3
EVT-0004 | medical    | Oak Avenue Shops               | sev 1 | HELD → ambulance_4 | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0003
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Parkside Shopping Center [2 min], Maple Heights [4 min], Downtown Precinct [5 min], Willow Creek Homes [3 min], Southbound Overpass [6 min]
Engine House No. 1 (fire_station) → Pinecrest Homes [2 min], Maple Heights [2 min], Parkside Shopping Center [6 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Parkside Shopping Center [4 min], Maple Heights [4 min], Oak Avenue Shops [8 min], Lakeview Residences [7 min]
Maple Heights (residential) → St. Mary's Medical Center [4 min], Engine House No. 1 [2 min], Downtown Precinct [4 min], Parkside Shopping Center [2 min], Willow Creek Homes [3 min], Southbound Overpass [9 min], Pinecrest Homes [7 min]
Lakeview Residences (residential) → Oak Avenue Shops [3 min], Downtown Precinct [7 min]
Pinecrest Homes (residential) → Engine House No. 1 [2 min], Maple Heights [7 min], Parkside Shopping Center [8 min], Oak Avenue Shops [13 min]
Willow Creek Homes (residential) → Maple Heights [3 min], Parkside Shopping Center [3 min], St. Mary's Medical Center [3 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [2 min], Engine House No. 1 [6 min], Downtown Precinct [4 min], Maple Heights [2 min], Pinecrest Homes [8 min], Willow Creek Homes [3 min]
Oak Avenue Shops (commercial) → Downtown Precinct [8 min], Lakeview Residences [3 min], Pinecrest Homes [13 min]
Southbound Overpass (road_junction) → Downtown Precinct [5 min], Maple Heights [9 min], St. Mary's Medical Center [6 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ambulance_4
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_4)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Building's on fire on Third Drive near Willow Creek Homes! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 12 min | opened step 1
EVT-0002 | medical    | Oak Avenue Shops               | sev 4 | ambulance_3 ETA 13 min | opened step 2
EVT-0004 | medical    | Oak Avenue Shops               | sev 1 | HELD → ambulance_4 | opened step 5
EVT-0005 | crime      | Willow Creek Homes             | sev 5 | police_0 ETA 7 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0005
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | Parkside Shopping Center       | RETURNING → EVT-0003
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Parkside Shopping Center [2 min], Maple Heights [4 min], Downtown Precinct [5 min], Willow Creek Homes [3 min], Southbound Overpass [6 min]
Engine House No. 1 (fire_station) → Pinecrest Homes [2 min], Maple Heights [2 min], Parkside Shopping Center [6 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Parkside Shopping Center [4 min], Maple Heights [4 min], Oak Avenue Shops [8 min], Lakeview Residences [7 min]
Maple Heights (residential) → St. Mary's Medical Center [4 min], Engine House No. 1 [2 min], Downtown Precinct [4 min], Parkside Shopping Center [2 min], Willow Creek Homes [3 min], Southbound Overpass [9 min], Pinecrest Homes [7 min]
Lakeview Residences (residential) → Oak Avenue Shops [3 min], Downtown Precinct [7 min]
Pinecrest Homes (residential) → Engine House No. 1 [2 min], Maple Heights [7 min], Parkside Shopping Center [8 min], Oak Avenue Shops [13 min]
Willow Creek Homes (residential) → Maple Heights [3 min], Parkside Shopping Center [3 min], St. Mary's Medical Center [3 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [2 min], Engine House No. 1 [6 min], Downtown Precinct [4 min], Maple Heights [2 min], Pinecrest Homes [8 min], Willow Creek Homes [3 min]
Oak Avenue Shops (commercial) → Downtown Precinct [8 min], Lakeview Residences [3 min], Pinecrest Homes [13 min]
Southbound Overpass (road_junction) → Downtown Precinct [5 min], Maple Heights [9 min], St. Mary's Medical Center [6 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_4)
Step 6: CALL-0006 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's been some kind of mass incident at Lakeview Residences — multiple people down, some not moving. We need everything, Third Lane entrance.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 12 min | opened step 1
EVT-0002 | medical    | Oak Avenue Shops               | sev 4 | ambulance_3 ETA 13 min | opened step 2
EVT-0004 | medical    | Oak Avenue Shops               | sev 1 | HELD → ambulance_4 | opened step 5
EVT-0005 | crime      | Willow Creek Homes             | sev 5 | police_0 ETA 7 min | opened step 6
EVT-0006 | fire       | Willow Creek Homes             | sev 5 | fire_5 ETA 5 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0005
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | Parkside Shopping Center       | RETURNING → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Parkside Shopping Center [2 min], Maple Heights [4 min], Downtown Precinct [5 min], Willow Creek Homes [3 min], Southbound Overpass [6 min]
Engine House No. 1 (fire_station) → Pinecrest Homes [2 min], Maple Heights [2 min], Parkside Shopping Center [6 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Parkside Shopping Center [4 min], Maple Heights [4 min], Oak Avenue Shops [8 min], Lakeview Residences [7 min]
Maple Heights (residential) → St. Mary's Medical Center [4 min], Engine House No. 1 [2 min], Downtown Precinct [4 min], Parkside Shopping Center [2 min], Willow Creek Homes [3 min], Southbound Overpass [9 min], Pinecrest Homes [7 min]
Lakeview Residences (residential) → Oak Avenue Shops [3 min], Downtown Precinct [7 min]
Pinecrest Homes (residential) → Engine House No. 1 [2 min], Maple Heights [7 min], Parkside Shopping Center [8 min], Oak Avenue Shops [13 min]
Willow Creek Homes (residential) → Maple Heights [3 min], Parkside Shopping Center [3 min], St. Mary's Medical Center [3 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [2 min], Engine House No. 1 [6 min], Downtown Precinct [4 min], Maple Heights [2 min], Pinecrest Homes [8 min], Willow Creek Homes [3 min]
Oak Avenue Shops (commercial) → Downtown Precinct [8 min], Lakeview Residences [3 min], Pinecrest Homes [13 min]
Southbound Overpass (road_junction) → Downtown Precinct [5 min], Maple Heights [9 min], St. Mary's Medical Center [6 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_4)
Step 6: CALL-0006 → police police_0
Step 7: CALL-0007 → fire fire_5

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
I just got mugged near Lakeview Residences! The guy ran towards Park Street. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 12 min | opened step 1
EVT-0002 | medical    | Oak Avenue Shops               | sev 4 | ambulance_3 ETA 13 min | opened step 2
EVT-0004 | medical    | Oak Avenue Shops               | sev 1 | ambulance_4 ETA 13 min | opened step 5
EVT-0005 | crime      | Willow Creek Homes             | sev 5 | police_0 ETA 7 min | opened step 6
EVT-0006 | fire       | Willow Creek Homes             | sev 5 | fire_5 ETA 5 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0005
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Parkside Shopping Center [2 min], Maple Heights [4 min], Downtown Precinct [5 min], Willow Creek Homes [3 min], Southbound Overpass [6 min]
Engine House No. 1 (fire_station) → Pinecrest Homes [2 min], Maple Heights [2 min], Parkside Shopping Center [6 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Parkside Shopping Center [4 min], Maple Heights [4 min], Oak Avenue Shops [8 min], Lakeview Residences [7 min]
Maple Heights (residential) → St. Mary's Medical Center [4 min], Engine House No. 1 [2 min], Downtown Precinct [4 min], Parkside Shopping Center [2 min], Willow Creek Homes [3 min], Southbound Overpass [9 min], Pinecrest Homes [7 min]
Lakeview Residences (residential) → Oak Avenue Shops [3 min], Downtown Precinct [7 min]
Pinecrest Homes (residential) → Engine House No. 1 [2 min], Maple Heights [7 min], Parkside Shopping Center [8 min], Oak Avenue Shops [13 min]
Willow Creek Homes (residential) → Maple Heights [3 min], Parkside Shopping Center [3 min], St. Mary's Medical Center [3 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [2 min], Engine House No. 1 [6 min], Downtown Precinct [4 min], Maple Heights [2 min], Pinecrest Homes [8 min], Willow Creek Homes [3 min]
Oak Avenue Shops (commercial) → Downtown Precinct [8 min], Lakeview Residences [3 min], Pinecrest Homes [13 min]
Southbound Overpass (road_junction) → Downtown Precinct [5 min], Maple Heights [9 min], St. Mary's Medical Center [6 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → police police_0
Step 7: CALL-0007 → fire fire_5
Step 8: CALL-0008 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
There's a man having chest pains at 233 Third Boulevard. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 12 min | opened step 1
EVT-0002 | medical    | Oak Avenue Shops               | sev 4 | ambulance_3 ETA 13 min | opened step 2
EVT-0004 | medical    | Oak Avenue Shops               | sev 1 | ambulance_4 ETA 13 min | opened step 5
EVT-0005 | crime      | Willow Creek Homes             | sev 5 | police_0 ETA 7 min | opened step 6
EVT-0006 | fire       | Willow Creek Homes             | sev 5 | fire_5 ETA 5 min | opened step 7
EVT-0007 | crime      | Lakeview Residences            | sev 2 | police_1 ETA 7 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0005
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0007
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Parkside Shopping Center [2 min], Maple Heights [4 min], Downtown Precinct [5 min], Willow Creek Homes [3 min], Southbound Overpass [6 min]
Engine House No. 1 (fire_station) → Pinecrest Homes [2 min], Maple Heights [2 min], Parkside Shopping Center [6 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [5 min], Southbound Overpass [5 min], Parkside Shopping Center [4 min], Maple Heights [4 min], Oak Avenue Shops [8 min], Lakeview Residences [7 min]
Maple Heights (residential) → St. Mary's Medical Center [4 min], Engine House No. 1 [2 min], Downtown Precinct [4 min], Parkside Shopping Center [2 min], Willow Creek Homes [3 min], Southbound Overpass [9 min], Pinecrest Homes [7 min]
Lakeview Residences (residential) → Oak Avenue Shops [3 min], Downtown Precinct [7 min]
Pinecrest Homes (residential) → Engine House No. 1 [2 min], Maple Heights [7 min], Parkside Shopping Center [8 min], Oak Avenue Shops [13 min]
Willow Creek Homes (residential) → Maple Heights [3 min], Parkside Shopping Center [3 min], St. Mary's Medical Center [3 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [2 min], Engine House No. 1 [6 min], Downtown Precinct [4 min], Maple Heights [2 min], Pinecrest Homes [8 min], Willow Creek Homes [3 min]
Oak Avenue Shops (commercial) → Downtown Precinct [8 min], Lakeview Residences [3 min], Pinecrest Homes [13 min]
Southbound Overpass (road_junction) → Downtown Precinct [5 min], Maple Heights [9 min], St. Mary's Medical Center [6 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → fire fire_5
Step 8: CALL-0008 → Duplicate of EVT-0001
Step 9: CALL-0009 → police police_1

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Oh god, the whole kitchen is on fire at 732 River Avenue! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Westside Fire Department       | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Elmwood Terrace [2 min], Westside Fire Department [3 min], Pinecrest Homes [11 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Elmwood Terrace [4 min], Metro Police HQ [9 min]
Metro Police HQ (police_station) → Westside Fire Department [9 min], Southbound Overpass [4 min], Downtown Mall [4 min], Pinecrest Homes [7 min], Hilltop Manor [8 min]
Hilltop Manor (residential) → Downtown Mall [5 min], Southbound Overpass [5 min], Pinecrest Homes [4 min], Metro Police HQ [8 min]
Elmwood Terrace (residential) → Riverside General Hospital [2 min], Westside Fire Department [4 min], Southbound Overpass [9 min], Pinecrest Homes [14 min]
Pinecrest Homes (residential) → Riverside General Hospital [11 min], Metro Police HQ [7 min], Hilltop Manor [4 min], Elmwood Terrace [14 min], Downtown Mall [2 min], Southbound Overpass [6 min]
Downtown Mall (commercial) → Metro Police HQ [4 min], Hilltop Manor [5 min], Pinecrest Homes [2 min], Southbound Overpass [3 min]
Southbound Overpass (road_junction) → Metro Police HQ [4 min], Hilltop Manor [5 min], Elmwood Terrace [9 min], Pinecrest Homes [6 min], Downtown Mall [3 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Yeah there's a small fire in a dumpster near Hilltop Manor on River Avenue. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Hilltop Manor                  | sev 4 | fire_4 ETA 16 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Elmwood Terrace [2 min], Westside Fire Department [3 min], Pinecrest Homes [11 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Elmwood Terrace [4 min], Metro Police HQ [9 min]
Metro Police HQ (police_station) → Westside Fire Department [9 min], Southbound Overpass [4 min], Downtown Mall [4 min], Pinecrest Homes [7 min], Hilltop Manor [8 min]
Hilltop Manor (residential) → Downtown Mall [5 min], Southbound Overpass [5 min], Pinecrest Homes [4 min], Metro Police HQ [8 min]
Elmwood Terrace (residential) → Riverside General Hospital [2 min], Westside Fire Department [4 min], Southbound Overpass [9 min], Pinecrest Homes [14 min]
Pinecrest Homes (residential) → Riverside General Hospital [11 min], Metro Police HQ [7 min], Hilltop Manor [4 min], Elmwood Terrace [14 min], Downtown Mall [2 min], Southbound Overpass [6 min]
Downtown Mall (commercial) → Metro Police HQ [4 min], Hilltop Manor [5 min], Pinecrest Homes [2 min], Southbound Overpass [3 min]
Southbound Overpass (road_junction) → Metro Police HQ [4 min], Hilltop Manor [5 min], Elmwood Terrace [9 min], Pinecrest Homes [6 min], Downtown Mall [3 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Hi, I think I see some smoke coming from behind Hilltop Manor. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Hilltop Manor                  | sev 4 | fire_4 ETA 16 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Elmwood Terrace [2 min], Westside Fire Department [3 min], Pinecrest Homes [11 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Elmwood Terrace [4 min], Metro Police HQ [9 min]
Metro Police HQ (police_station) → Westside Fire Department [9 min], Southbound Overpass [4 min], Downtown Mall [4 min], Pinecrest Homes [7 min], Hilltop Manor [8 min]
Hilltop Manor (residential) → Downtown Mall [5 min], Southbound Overpass [5 min], Pinecrest Homes [4 min], Metro Police HQ [8 min]
Elmwood Terrace (residential) → Riverside General Hospital [2 min], Westside Fire Department [4 min], Southbound Overpass [9 min], Pinecrest Homes [14 min]
Pinecrest Homes (residential) → Riverside General Hospital [11 min], Metro Police HQ [7 min], Hilltop Manor [4 min], Elmwood Terrace [14 min], Downtown Mall [2 min], Southbound Overpass [6 min]
Downtown Mall (commercial) → Metro Police HQ [4 min], Hilltop Manor [5 min], Pinecrest Homes [2 min], Southbound Overpass [3 min]
Southbound Overpass (road_junction) → Metro Police HQ [4 min], Hilltop Manor [5 min], Elmwood Terrace [9 min], Pinecrest Homes [6 min], Downtown Mall [3 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's a massive fire — the whole block near Hilltop Manor is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Hilltop Manor                  | sev 4 | fire_4 ETA 16 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Elmwood Terrace [2 min], Westside Fire Department [3 min], Pinecrest Homes [11 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Elmwood Terrace [4 min], Metro Police HQ [9 min]
Metro Police HQ (police_station) → Westside Fire Department [9 min], Southbound Overpass [4 min], Downtown Mall [4 min], Pinecrest Homes [7 min], Hilltop Manor [8 min]
Hilltop Manor (residential) → Downtown Mall [5 min], Southbound Overpass [5 min], Pinecrest Homes [4 min], Metro Police HQ [8 min]
Elmwood Terrace (residential) → Riverside General Hospital [2 min], Westside Fire Department [4 min], Southbound Overpass [9 min], Pinecrest Homes [14 min]
Pinecrest Homes (residential) → Riverside General Hospital [11 min], Metro Police HQ [7 min], Hilltop Manor [4 min], Elmwood Terrace [14 min], Downtown Mall [2 min], Southbound Overpass [6 min]
Downtown Mall (commercial) → Metro Police HQ [4 min], Hilltop Manor [5 min], Pinecrest Homes [2 min], Southbound Overpass [3 min]
Southbound Overpass (road_junction) → Metro Police HQ [4 min], Hilltop Manor [5 min], Elmwood Terrace [9 min], Pinecrest Homes [6 min], Downtown Mall [3 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Hi, I think I see some smoke coming from behind Hilltop Manor. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Hilltop Manor                  | sev 4 | fire_4 ETA 16 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Elmwood Terrace [2 min], Westside Fire Department [3 min], Pinecrest Homes [11 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Elmwood Terrace [4 min], Metro Police HQ [9 min]
Metro Police HQ (police_station) → Westside Fire Department [9 min], Southbound Overpass [4 min], Downtown Mall [4 min], Pinecrest Homes [7 min], Hilltop Manor [8 min]
Hilltop Manor (residential) → Downtown Mall [5 min], Southbound Overpass [5 min], Pinecrest Homes [4 min], Metro Police HQ [8 min]
Elmwood Terrace (residential) → Riverside General Hospital [2 min], Westside Fire Department [4 min], Southbound Overpass [9 min], Pinecrest Homes [14 min]
Pinecrest Homes (residential) → Riverside General Hospital [11 min], Metro Police HQ [7 min], Hilltop Manor [4 min], Elmwood Terrace [14 min], Downtown Mall [2 min], Southbound Overpass [6 min]
Downtown Mall (commercial) → Metro Police HQ [4 min], Hilltop Manor [5 min], Pinecrest Homes [2 min], Southbound Overpass [3 min]
Southbound Overpass (road_junction) → Metro Police HQ [4 min], Hilltop Manor [5 min], Elmwood Terrace [9 min], Pinecrest Homes [6 min], Downtown Mall [3 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's a break-in happening right now at 241 Pine Lane. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Hilltop Manor                  | sev 4 | fire_4 ETA 16 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Elmwood Terrace [2 min], Westside Fire Department [3 min], Pinecrest Homes [11 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Elmwood Terrace [4 min], Metro Police HQ [9 min]
Metro Police HQ (police_station) → Westside Fire Department [9 min], Southbound Overpass [4 min], Downtown Mall [4 min], Pinecrest Homes [7 min], Hilltop Manor [8 min]
Hilltop Manor (residential) → Downtown Mall [5 min], Southbound Overpass [5 min], Pinecrest Homes [4 min], Metro Police HQ [8 min]
Elmwood Terrace (residential) → Riverside General Hospital [2 min], Westside Fire Department [4 min], Southbound Overpass [9 min], Pinecrest Homes [14 min]
Pinecrest Homes (residential) → Riverside General Hospital [11 min], Metro Police HQ [7 min], Hilltop Manor [4 min], Elmwood Terrace [14 min], Downtown Mall [2 min], Southbound Overpass [6 min]
Downtown Mall (commercial) → Metro Police HQ [4 min], Hilltop Manor [5 min], Pinecrest Homes [2 min], Southbound Overpass [3 min]
Southbound Overpass (road_junction) → Metro Police HQ [4 min], Hilltop Manor [5 min], Elmwood Terrace [9 min], Pinecrest Homes [6 min], Downtown Mall [3 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
There's a fight outside Pinecrest Homes on Pine Lane. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Hilltop Manor                  | sev 4 | fire_4 ETA 16 min | opened step 1
EVT-0002 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 6 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Elmwood Terrace [2 min], Westside Fire Department [3 min], Pinecrest Homes [11 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Elmwood Terrace [4 min], Metro Police HQ [9 min]
Metro Police HQ (police_station) → Westside Fire Department [9 min], Southbound Overpass [4 min], Downtown Mall [4 min], Pinecrest Homes [7 min], Hilltop Manor [8 min]
Hilltop Manor (residential) → Downtown Mall [5 min], Southbound Overpass [5 min], Pinecrest Homes [4 min], Metro Police HQ [8 min]
Elmwood Terrace (residential) → Riverside General Hospital [2 min], Westside Fire Department [4 min], Southbound Overpass [9 min], Pinecrest Homes [14 min]
Pinecrest Homes (residential) → Riverside General Hospital [11 min], Metro Police HQ [7 min], Hilltop Manor [4 min], Elmwood Terrace [14 min], Downtown Mall [2 min], Southbound Overpass [6 min]
Downtown Mall (commercial) → Metro Police HQ [4 min], Hilltop Manor [5 min], Pinecrest Homes [2 min], Southbound Overpass [3 min]
Southbound Overpass (road_junction) → Metro Police HQ [4 min], Hilltop Manor [5 min], Elmwood Terrace [9 min], Pinecrest Homes [6 min], Downtown Mall [3 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's a fire at 119 Pine Lane! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Hilltop Manor                  | sev 4 | fire_4 ETA 16 min | opened step 1
EVT-0002 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 6 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Elmwood Terrace [2 min], Westside Fire Department [3 min], Pinecrest Homes [11 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Elmwood Terrace [4 min], Metro Police HQ [9 min]
Metro Police HQ (police_station) → Westside Fire Department [9 min], Southbound Overpass [4 min], Downtown Mall [4 min], Pinecrest Homes [7 min], Hilltop Manor [8 min]
Hilltop Manor (residential) → Downtown Mall [5 min], Southbound Overpass [5 min], Pinecrest Homes [4 min], Metro Police HQ [8 min]
Elmwood Terrace (residential) → Riverside General Hospital [2 min], Westside Fire Department [4 min], Southbound Overpass [9 min], Pinecrest Homes [14 min]
Pinecrest Homes (residential) → Riverside General Hospital [11 min], Metro Police HQ [7 min], Hilltop Manor [4 min], Elmwood Terrace [14 min], Downtown Mall [2 min], Southbound Overpass [6 min]
Downtown Mall (commercial) → Metro Police HQ [4 min], Hilltop Manor [5 min], Pinecrest Homes [2 min], Southbound Overpass [3 min]
Southbound Overpass (road_junction) → Metro Police HQ [4 min], Hilltop Manor [5 min], Elmwood Terrace [9 min], Pinecrest Homes [6 min], Downtown Mall [3 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → police police_0
Step 7: CALL-0007 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Oh god, the whole kitchen is on fire at 159 River Avenue! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Hilltop Manor                  | sev 4 | fire_4 ETA 16 min | opened step 1
EVT-0002 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 6 min | opened step 6
EVT-0003 | fire       | Pinecrest Homes                | sev 3 | fire_5 ETA 13 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Elmwood Terrace [2 min], Westside Fire Department [3 min], Pinecrest Homes [11 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Elmwood Terrace [4 min], Metro Police HQ [9 min]
Metro Police HQ (police_station) → Westside Fire Department [9 min], Southbound Overpass [4 min], Downtown Mall [4 min], Pinecrest Homes [7 min], Hilltop Manor [8 min]
Hilltop Manor (residential) → Downtown Mall [5 min], Southbound Overpass [5 min], Pinecrest Homes [4 min], Metro Police HQ [8 min]
Elmwood Terrace (residential) → Riverside General Hospital [2 min], Westside Fire Department [4 min], Southbound Overpass [9 min], Pinecrest Homes [14 min]
Pinecrest Homes (residential) → Riverside General Hospital [11 min], Metro Police HQ [7 min], Hilltop Manor [4 min], Elmwood Terrace [14 min], Downtown Mall [2 min], Southbound Overpass [6 min]
Downtown Mall (commercial) → Metro Police HQ [4 min], Hilltop Manor [5 min], Pinecrest Homes [2 min], Southbound Overpass [3 min]
Southbound Overpass (road_junction) → Metro Police HQ [4 min], Hilltop Manor [5 min], Elmwood Terrace [9 min], Pinecrest Homes [6 min], Downtown Mall [3 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → police police_0
Step 7: CALL-0007 → Duplicate of EVT-0002
Step 8: CALL-0008 → fire fire_5

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}