[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
There's a massive fire — the whole block near Birchwood Place is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0006 | accident   | Birchwood Place                | sev 5 | ambulance_4 ETA 12 min | opened step 7
EVT-0007 | accident   | Aspen Ridge                    | sev 3 | ambulance_5 ETA 10 min | opened step 9
EVT-0009 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 4 min | opened step 12
EVT-0011 | accident   | Birchwood Place                | sev 3 | HELD → ambulance_3 | opened step 15
EVT-0012 | crime      | Aspen Ridge                    | sev 4 | police_2 ETA 3 min | opened step 16
EVT-0013 | crime      | Birchwood Place                | sev 4 | police_0 ETA 5 min | opened step 18

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0013
police_1        | police     | Aspen Ridge                    | RETURNING → EVT-0010
police_2        | police     | Aspen Ridge                    | ON_SCENE → EVT-0012
ambulance_3     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0009
ambulance_4     | ambulance  | Birchwood Place                | ON_SCENE → EVT-0006
ambulance_5     | ambulance  | Aspen Ridge                    | ON_SCENE → EVT-0007
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Parkside Shopping Center [4 min], Downtown Precinct [7 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Aspen Ridge [2 min], Birchwood Place [4 min], Lakeview Residences [7 min], Central Plaza [7 min], Northside Junction [8 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Maple Heights [8 min], Highway 9 Interchange [7 min]
Aspen Ridge (residential) → Central Fire Station [2 min], Downtown Precinct [4 min], Birchwood Place [2 min], Highway 9 Interchange [6 min], Lakeview Residences [8 min], Northside Junction [9 min]
Birchwood Place (residential) → Central Fire Station [4 min], Aspen Ridge [2 min], Lakeview Residences [7 min], Central Plaza [9 min]
Lakeview Residences (residential) → Central Plaza [7 min], Northside Junction [6 min], Central Fire Station [7 min], Birchwood Place [7 min], Aspen Ridge [8 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Parkside Shopping Center [7 min], Downtown Precinct [8 min], Northside Junction [8 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [4 min], Maple Heights [7 min]
Central Plaza (commercial) → St. Mary's Medical Center [9 min], Lakeview Residences [7 min], Northside Junction [1 min], Central Fire Station [7 min], Birchwood Place [9 min]
Highway 9 Interchange (road_junction) → Aspen Ridge [6 min], Downtown Precinct [7 min]
Northside Junction (road_junction) → Lakeview Residences [6 min], Central Plaza [1 min], Maple Heights [8 min], Central Fire Station [8 min], Aspen Ridge [9 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → police ?
Step 17: CALL-0017 → Duplicate of EVT-0012
Step 18: CALL-0018 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
There's a break-in happening right now at 627 Park Boulevard. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0006 | accident   | Birchwood Place                | sev 5 | ambulance_4 ETA 12 min | opened step 7
EVT-0007 | accident   | Aspen Ridge                    | sev 3 | ambulance_5 ETA 10 min | opened step 9
EVT-0011 | accident   | Birchwood Place                | sev 3 | HELD → ambulance_3 | opened step 15
EVT-0012 | crime      | Aspen Ridge                    | sev 4 | police_2 ETA 3 min | opened step 16
EVT-0013 | crime      | Birchwood Place                | sev 4 | police_0 ETA 5 min | opened step 18
EVT-0014 | fire       | Birchwood Place                | sev 3 | fire_6 ETA 4 min | opened step 19

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0013
police_1        | police     | Aspen Ridge                    | RETURNING → EVT-0010
police_2        | police     | Aspen Ridge                    | ON_SCENE → EVT-0012
ambulance_3     | ambulance  | Parkside Shopping Center       | RETURNING → EVT-0009
ambulance_4     | ambulance  | Birchwood Place                | ON_SCENE → EVT-0006
ambulance_5     | ambulance  | Aspen Ridge                    | ON_SCENE → EVT-0007
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0014
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Parkside Shopping Center [4 min], Downtown Precinct [7 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Aspen Ridge [2 min], Birchwood Place [4 min], Lakeview Residences [7 min], Central Plaza [7 min], Northside Junction [8 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Maple Heights [8 min], Highway 9 Interchange [7 min]
Aspen Ridge (residential) → Central Fire Station [2 min], Downtown Precinct [4 min], Birchwood Place [2 min], Highway 9 Interchange [6 min], Lakeview Residences [8 min], Northside Junction [9 min]
Birchwood Place (residential) → Central Fire Station [4 min], Aspen Ridge [2 min], Lakeview Residences [7 min], Central Plaza [9 min]
Lakeview Residences (residential) → Central Plaza [7 min], Northside Junction [6 min], Central Fire Station [7 min], Birchwood Place [7 min], Aspen Ridge [8 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Parkside Shopping Center [7 min], Downtown Precinct [8 min], Northside Junction [8 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [4 min], Maple Heights [7 min]
Central Plaza (commercial) → St. Mary's Medical Center [9 min], Lakeview Residences [7 min], Northside Junction [1 min], Central Fire Station [7 min], Birchwood Place [9 min]
Highway 9 Interchange (road_junction) → Aspen Ridge [6 min], Downtown Precinct [7 min]
Northside Junction (road_junction) → Lakeview Residences [6 min], Central Plaza [1 min], Maple Heights [8 min], Central Fire Station [8 min], Aspen Ridge [9 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → Duplicate of EVT-0012
Step 18: CALL-0018 → police police_0
Step 19: CALL-0019 → fire fire_6

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0012", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's a fight outside Willow Creek Homes on Hill Street. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [3 min], Willow Creek Homes [3 min], Northside Junction [7 min], Southbound Overpass [8 min], Westside Fire Department [13 min]
Westside Fire Department (fire_station) → Metro Police HQ [1 min], Hilltop Manor [4 min], Elmwood Terrace [10 min], Riverside General Hospital [13 min]
Metro Police HQ (police_station) → Westside Fire Department [1 min], Hilltop Manor [4 min], Elmwood Terrace [8 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Metro Police HQ [8 min], Willow Creek Homes [7 min], Hilltop Manor [6 min]
Elmwood Terrace (residential) → Westside Fire Department [10 min], Metro Police HQ [8 min], Hilltop Manor [7 min], Willow Creek Homes [8 min], Riverside Market [8 min], Southbound Overpass [14 min]
Hilltop Manor (residential) → Westside Fire Department [4 min], Metro Police HQ [4 min], Aspen Ridge [6 min], Elmwood Terrace [7 min], Willow Creek Homes [5 min], Northside Junction [10 min]
Willow Creek Homes (residential) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Elmwood Terrace [8 min], Riverside Market [5 min], Hilltop Manor [5 min], Northside Junction [9 min]
Riverside Market (commercial) → Riverside General Hospital [3 min], Elmwood Terrace [8 min], Willow Creek Homes [5 min], Northside Junction [2 min], Southbound Overpass [5 min]
Northside Junction (road_junction) → Riverside General Hospital [7 min], Willow Creek Homes [9 min], Riverside Market [2 min], Southbound Overpass [8 min], Hilltop Manor [10 min]
Southbound Overpass (road_junction) → Riverside General Hospital [8 min], Elmwood Terrace [14 min], Northside Junction [8 min], Riverside Market [5 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's a break-in happening right now at 637 Hill Street. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Willow Creek Homes             | sev 1 | police_0 ETA 9 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [3 min], Willow Creek Homes [3 min], Northside Junction [7 min], Southbound Overpass [8 min], Westside Fire Department [13 min]
Westside Fire Department (fire_station) → Metro Police HQ [1 min], Hilltop Manor [4 min], Elmwood Terrace [10 min], Riverside General Hospital [13 min]
Metro Police HQ (police_station) → Westside Fire Department [1 min], Hilltop Manor [4 min], Elmwood Terrace [8 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Metro Police HQ [8 min], Willow Creek Homes [7 min], Hilltop Manor [6 min]
Elmwood Terrace (residential) → Westside Fire Department [10 min], Metro Police HQ [8 min], Hilltop Manor [7 min], Willow Creek Homes [8 min], Riverside Market [8 min], Southbound Overpass [14 min]
Hilltop Manor (residential) → Westside Fire Department [4 min], Metro Police HQ [4 min], Aspen Ridge [6 min], Elmwood Terrace [7 min], Willow Creek Homes [5 min], Northside Junction [10 min]
Willow Creek Homes (residential) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Elmwood Terrace [8 min], Riverside Market [5 min], Hilltop Manor [5 min], Northside Junction [9 min]
Riverside Market (commercial) → Riverside General Hospital [3 min], Elmwood Terrace [8 min], Willow Creek Homes [5 min], Northside Junction [2 min], Southbound Overpass [5 min]
Northside Junction (road_junction) → Riverside General Hospital [7 min], Willow Creek Homes [9 min], Riverside Market [2 min], Southbound Overpass [8 min], Hilltop Manor [10 min]
Southbound Overpass (road_junction) → Riverside General Hospital [8 min], Elmwood Terrace [14 min], Northside Junction [8 min], Riverside Market [5 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's a break-in happening right now at 911 Hill Street. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Willow Creek Homes             | sev 1 | police_0 ETA 9 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [3 min], Willow Creek Homes [3 min], Northside Junction [7 min], Southbound Overpass [8 min], Westside Fire Department [13 min]
Westside Fire Department (fire_station) → Metro Police HQ [1 min], Hilltop Manor [4 min], Elmwood Terrace [10 min], Riverside General Hospital [13 min]
Metro Police HQ (police_station) → Westside Fire Department [1 min], Hilltop Manor [4 min], Elmwood Terrace [8 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Metro Police HQ [8 min], Willow Creek Homes [7 min], Hilltop Manor [6 min]
Elmwood Terrace (residential) → Westside Fire Department [10 min], Metro Police HQ [8 min], Hilltop Manor [7 min], Willow Creek Homes [8 min], Riverside Market [8 min], Southbound Overpass [14 min]
Hilltop Manor (residential) → Westside Fire Department [4 min], Metro Police HQ [4 min], Aspen Ridge [6 min], Elmwood Terrace [7 min], Willow Creek Homes [5 min], Northside Junction [10 min]
Willow Creek Homes (residential) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Elmwood Terrace [8 min], Riverside Market [5 min], Hilltop Manor [5 min], Northside Junction [9 min]
Riverside Market (commercial) → Riverside General Hospital [3 min], Elmwood Terrace [8 min], Willow Creek Homes [5 min], Northside Junction [2 min], Southbound Overpass [5 min]
Northside Junction (road_junction) → Riverside General Hospital [7 min], Willow Creek Homes [9 min], Riverside Market [2 min], Southbound Overpass [8 min], Hilltop Manor [10 min]
Southbound Overpass (road_junction) → Riverside General Hospital [8 min], Elmwood Terrace [14 min], Northside Junction [8 min], Riverside Market [5 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's a fight outside Aspen Ridge on Hill Street. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Willow Creek Homes             | sev 1 | police_0 ETA 9 min | opened step 1
EVT-0002 | crime      | Aspen Ridge                    | sev 4 | police_1 ETA 7 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [3 min], Willow Creek Homes [3 min], Northside Junction [7 min], Southbound Overpass [8 min], Westside Fire Department [13 min]
Westside Fire Department (fire_station) → Metro Police HQ [1 min], Hilltop Manor [4 min], Elmwood Terrace [10 min], Riverside General Hospital [13 min]
Metro Police HQ (police_station) → Westside Fire Department [1 min], Hilltop Manor [4 min], Elmwood Terrace [8 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Metro Police HQ [8 min], Willow Creek Homes [7 min], Hilltop Manor [6 min]
Elmwood Terrace (residential) → Westside Fire Department [10 min], Metro Police HQ [8 min], Hilltop Manor [7 min], Willow Creek Homes [8 min], Riverside Market [8 min], Southbound Overpass [14 min]
Hilltop Manor (residential) → Westside Fire Department [4 min], Metro Police HQ [4 min], Aspen Ridge [6 min], Elmwood Terrace [7 min], Willow Creek Homes [5 min], Northside Junction [10 min]
Willow Creek Homes (residential) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Elmwood Terrace [8 min], Riverside Market [5 min], Hilltop Manor [5 min], Northside Junction [9 min]
Riverside Market (commercial) → Riverside General Hospital [3 min], Elmwood Terrace [8 min], Willow Creek Homes [5 min], Northside Junction [2 min], Southbound Overpass [5 min]
Northside Junction (road_junction) → Riverside General Hospital [7 min], Willow Creek Homes [9 min], Riverside Market [2 min], Southbound Overpass [8 min], Hilltop Manor [10 min]
Southbound Overpass (road_junction) → Riverside General Hospital [8 min], Elmwood Terrace [14 min], Northside Junction [8 min], Riverside Market [5 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → police police_1

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Yeah there's a small fire in a dumpster near Elmwood Terrace on Spring Street. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Willow Creek Homes             | sev 1 | police_0 ETA 9 min | opened step 1
EVT-0002 | crime      | Aspen Ridge                    | sev 4 | police_1 ETA 7 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [3 min], Willow Creek Homes [3 min], Northside Junction [7 min], Southbound Overpass [8 min], Westside Fire Department [13 min]
Westside Fire Department (fire_station) → Metro Police HQ [1 min], Hilltop Manor [4 min], Elmwood Terrace [10 min], Riverside General Hospital [13 min]
Metro Police HQ (police_station) → Westside Fire Department [1 min], Hilltop Manor [4 min], Elmwood Terrace [8 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Metro Police HQ [8 min], Willow Creek Homes [7 min], Hilltop Manor [6 min]
Elmwood Terrace (residential) → Westside Fire Department [10 min], Metro Police HQ [8 min], Hilltop Manor [7 min], Willow Creek Homes [8 min], Riverside Market [8 min], Southbound Overpass [14 min]
Hilltop Manor (residential) → Westside Fire Department [4 min], Metro Police HQ [4 min], Aspen Ridge [6 min], Elmwood Terrace [7 min], Willow Creek Homes [5 min], Northside Junction [10 min]
Willow Creek Homes (residential) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Elmwood Terrace [8 min], Riverside Market [5 min], Hilltop Manor [5 min], Northside Junction [9 min]
Riverside Market (commercial) → Riverside General Hospital [3 min], Elmwood Terrace [8 min], Willow Creek Homes [5 min], Northside Junction [2 min], Southbound Overpass [5 min]
Northside Junction (road_junction) → Riverside General Hospital [7 min], Willow Creek Homes [9 min], Riverside Market [2 min], Southbound Overpass [8 min], Hilltop Manor [10 min]
Southbound Overpass (road_junction) → Riverside General Hospital [8 min], Elmwood Terrace [14 min], Northside Junction [8 min], Riverside Market [5 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → police police_1
Step 4: CALL-0004 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
A cyclist got hit by a car near Willow Creek Homes. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Willow Creek Homes             | sev 1 | police_0 ETA 9 min | opened step 1
EVT-0002 | crime      | Aspen Ridge                    | sev 4 | police_1 ETA 7 min | opened step 3
EVT-0003 | fire       | Elmwood Terrace                | sev 5 | fire_5 ETA 8 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [3 min], Willow Creek Homes [3 min], Northside Junction [7 min], Southbound Overpass [8 min], Westside Fire Department [13 min]
Westside Fire Department (fire_station) → Metro Police HQ [1 min], Hilltop Manor [4 min], Elmwood Terrace [10 min], Riverside General Hospital [13 min]
Metro Police HQ (police_station) → Westside Fire Department [1 min], Hilltop Manor [4 min], Elmwood Terrace [8 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Metro Police HQ [8 min], Willow Creek Homes [7 min], Hilltop Manor [6 min]
Elmwood Terrace (residential) → Westside Fire Department [10 min], Metro Police HQ [8 min], Hilltop Manor [7 min], Willow Creek Homes [8 min], Riverside Market [8 min], Southbound Overpass [14 min]
Hilltop Manor (residential) → Westside Fire Department [4 min], Metro Police HQ [4 min], Aspen Ridge [6 min], Elmwood Terrace [7 min], Willow Creek Homes [5 min], Northside Junction [10 min]
Willow Creek Homes (residential) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Elmwood Terrace [8 min], Riverside Market [5 min], Hilltop Manor [5 min], Northside Junction [9 min]
Riverside Market (commercial) → Riverside General Hospital [3 min], Elmwood Terrace [8 min], Willow Creek Homes [5 min], Northside Junction [2 min], Southbound Overpass [5 min]
Northside Junction (road_junction) → Riverside General Hospital [7 min], Willow Creek Homes [9 min], Riverside Market [2 min], Southbound Overpass [8 min], Hilltop Manor [10 min]
Southbound Overpass (road_junction) → Riverside General Hospital [8 min], Elmwood Terrace [14 min], Northside Junction [8 min], Riverside Market [5 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → police police_1
Step 4: CALL-0004 → Duplicate of EVT-0002
Step 5: CALL-0005 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Oh god, the whole kitchen is on fire at 820 Spring Street! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Willow Creek Homes             | sev 1 | police_0 ETA 9 min | opened step 1
EVT-0002 | crime      | Aspen Ridge                    | sev 4 | police_1 ETA 7 min | opened step 3
EVT-0003 | fire       | Elmwood Terrace                | sev 5 | fire_5 ETA 8 min | opened step 5
EVT-0004 | accident   | Willow Creek Homes             | sev 4 | ambulance_2 ETA 3 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [3 min], Willow Creek Homes [3 min], Northside Junction [7 min], Southbound Overpass [8 min], Westside Fire Department [13 min]
Westside Fire Department (fire_station) → Metro Police HQ [1 min], Hilltop Manor [4 min], Elmwood Terrace [10 min], Riverside General Hospital [13 min]
Metro Police HQ (police_station) → Westside Fire Department [1 min], Hilltop Manor [4 min], Elmwood Terrace [8 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Metro Police HQ [8 min], Willow Creek Homes [7 min], Hilltop Manor [6 min]
Elmwood Terrace (residential) → Westside Fire Department [10 min], Metro Police HQ [8 min], Hilltop Manor [7 min], Willow Creek Homes [8 min], Riverside Market [8 min], Southbound Overpass [14 min]
Hilltop Manor (residential) → Westside Fire Department [4 min], Metro Police HQ [4 min], Aspen Ridge [6 min], Elmwood Terrace [7 min], Willow Creek Homes [5 min], Northside Junction [10 min]
Willow Creek Homes (residential) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Elmwood Terrace [8 min], Riverside Market [5 min], Hilltop Manor [5 min], Northside Junction [9 min]
Riverside Market (commercial) → Riverside General Hospital [3 min], Elmwood Terrace [8 min], Willow Creek Homes [5 min], Northside Junction [2 min], Southbound Overpass [5 min]
Northside Junction (road_junction) → Riverside General Hospital [7 min], Willow Creek Homes [9 min], Riverside Market [2 min], Southbound Overpass [8 min], Hilltop Manor [10 min]
Southbound Overpass (road_junction) → Riverside General Hospital [8 min], Elmwood Terrace [14 min], Northside Junction [8 min], Riverside Market [5 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0002
Step 5: CALL-0005 → fire fire_5
Step 6: CALL-0006 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Bad crash on Hill Street! Car flipped over near Willow Creek Homes. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Willow Creek Homes             | sev 1 | police_0 ETA 9 min | opened step 1
EVT-0002 | crime      | Aspen Ridge                    | sev 4 | police_1 ETA 7 min | opened step 3
EVT-0003 | fire       | Elmwood Terrace                | sev 5 | fire_5 ETA 8 min | opened step 5
EVT-0004 | accident   | Willow Creek Homes             | sev 4 | ambulance_2 ETA 3 min | opened step 6
EVT-0005 | fire       | Elmwood Terrace                | sev 1 | fire_6 ETA 8 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [3 min], Willow Creek Homes [3 min], Northside Junction [7 min], Southbound Overpass [8 min], Westside Fire Department [13 min]
Westside Fire Department (fire_station) → Metro Police HQ [1 min], Hilltop Manor [4 min], Elmwood Terrace [10 min], Riverside General Hospital [13 min]
Metro Police HQ (police_station) → Westside Fire Department [1 min], Hilltop Manor [4 min], Elmwood Terrace [8 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Metro Police HQ [8 min], Willow Creek Homes [7 min], Hilltop Manor [6 min]
Elmwood Terrace (residential) → Westside Fire Department [10 min], Metro Police HQ [8 min], Hilltop Manor [7 min], Willow Creek Homes [8 min], Riverside Market [8 min], Southbound Overpass [14 min]
Hilltop Manor (residential) → Westside Fire Department [4 min], Metro Police HQ [4 min], Aspen Ridge [6 min], Elmwood Terrace [7 min], Willow Creek Homes [5 min], Northside Junction [10 min]
Willow Creek Homes (residential) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Elmwood Terrace [8 min], Riverside Market [5 min], Hilltop Manor [5 min], Northside Junction [9 min]
Riverside Market (commercial) → Riverside General Hospital [3 min], Elmwood Terrace [8 min], Willow Creek Homes [5 min], Northside Junction [2 min], Southbound Overpass [5 min]
Northside Junction (road_junction) → Riverside General Hospital [7 min], Willow Creek Homes [9 min], Riverside Market [2 min], Southbound Overpass [8 min], Hilltop Manor [10 min]
Southbound Overpass (road_junction) → Riverside General Hospital [8 min], Elmwood Terrace [14 min], Northside Junction [8 min], Riverside Market [5 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → fire fire_5
Step 6: CALL-0006 → ambulance ambulance_2
Step 7: CALL-0007 → fire fire_6

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Car accident at Hill Street and Hill Street. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Willow Creek Homes             | sev 1 | police_0 ETA 9 min | opened step 1
EVT-0002 | crime      | Aspen Ridge                    | sev 4 | police_1 ETA 7 min | opened step 3
EVT-0003 | fire       | Elmwood Terrace                | sev 5 | fire_5 ETA 8 min | opened step 5
EVT-0004 | accident   | Willow Creek Homes             | sev 4 | ambulance_2 ETA 3 min | opened step 6
EVT-0005 | fire       | Elmwood Terrace                | sev 1 | fire_6 ETA 8 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
ambulance_2     | ambulance  | Willow Creek Homes             | ON_SCENE → EVT-0004
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [3 min], Willow Creek Homes [3 min], Northside Junction [7 min], Southbound Overpass [8 min], Westside Fire Department [13 min]
Westside Fire Department (fire_station) → Metro Police HQ [1 min], Hilltop Manor [4 min], Elmwood Terrace [10 min], Riverside General Hospital [13 min]
Metro Police HQ (police_station) → Westside Fire Department [1 min], Hilltop Manor [4 min], Elmwood Terrace [8 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Metro Police HQ [8 min], Willow Creek Homes [7 min], Hilltop Manor [6 min]
Elmwood Terrace (residential) → Westside Fire Department [10 min], Metro Police HQ [8 min], Hilltop Manor [7 min], Willow Creek Homes [8 min], Riverside Market [8 min], Southbound Overpass [14 min]
Hilltop Manor (residential) → Westside Fire Department [4 min], Metro Police HQ [4 min], Aspen Ridge [6 min], Elmwood Terrace [7 min], Willow Creek Homes [5 min], Northside Junction [10 min]
Willow Creek Homes (residential) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Elmwood Terrace [8 min], Riverside Market [5 min], Hilltop Manor [5 min], Northside Junction [9 min]
Riverside Market (commercial) → Riverside General Hospital [3 min], Elmwood Terrace [8 min], Willow Creek Homes [5 min], Northside Junction [2 min], Southbound Overpass [5 min]
Northside Junction (road_junction) → Riverside General Hospital [7 min], Willow Creek Homes [9 min], Riverside Market [2 min], Southbound Overpass [8 min], Hilltop Manor [10 min]
Southbound Overpass (road_junction) → Riverside General Hospital [8 min], Elmwood Terrace [14 min], Northside Junction [8 min], Riverside Market [5 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → ambulance ambulance_2
Step 7: CALL-0007 → fire fire_6
Step 8: CALL-0008 → Duplicate of EVT-0004

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
I just got mugged near Elmwood Terrace! The guy ran towards Elm Lane. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Willow Creek Homes             | sev 1 | police_0 ETA 9 min | opened step 1
EVT-0002 | crime      | Aspen Ridge                    | sev 4 | police_1 ETA 7 min | opened step 3
EVT-0003 | fire       | Elmwood Terrace                | sev 5 | fire_5 ETA 8 min | opened step 5
EVT-0004 | accident   | Willow Creek Homes             | sev 4 | ambulance_2 ETA 3 min | opened step 6
EVT-0005 | fire       | Elmwood Terrace                | sev 1 | fire_6 ETA 8 min | opened step 7
EVT-0006 | accident   | Aspen Ridge                    | sev 5 | ambulance_3 ETA 10 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Willow Creek Homes             | ON_SCENE → EVT-0001
police_1        | police     | Aspen Ridge                    | ON_SCENE → EVT-0002
ambulance_2     | ambulance  | Willow Creek Homes             | ON_SCENE → EVT-0004
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [3 min], Willow Creek Homes [3 min], Northside Junction [7 min], Southbound Overpass [8 min], Westside Fire Department [13 min]
Westside Fire Department (fire_station) → Metro Police HQ [1 min], Hilltop Manor [4 min], Elmwood Terrace [10 min], Riverside General Hospital [13 min]
Metro Police HQ (police_station) → Westside Fire Department [1 min], Hilltop Manor [4 min], Elmwood Terrace [8 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Metro Police HQ [8 min], Willow Creek Homes [7 min], Hilltop Manor [6 min]
Elmwood Terrace (residential) → Westside Fire Department [10 min], Metro Police HQ [8 min], Hilltop Manor [7 min], Willow Creek Homes [8 min], Riverside Market [8 min], Southbound Overpass [14 min]
Hilltop Manor (residential) → Westside Fire Department [4 min], Metro Police HQ [4 min], Aspen Ridge [6 min], Elmwood Terrace [7 min], Willow Creek Homes [5 min], Northside Junction [10 min]
Willow Creek Homes (residential) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Elmwood Terrace [8 min], Riverside Market [5 min], Hilltop Manor [5 min], Northside Junction [9 min]
Riverside Market (commercial) → Riverside General Hospital [3 min], Elmwood Terrace [8 min], Willow Creek Homes [5 min], Northside Junction [2 min], Southbound Overpass [5 min]
Northside Junction (road_junction) → Riverside General Hospital [7 min], Willow Creek Homes [9 min], Riverside Market [2 min], Southbound Overpass [8 min], Hilltop Manor [10 min]
Southbound Overpass (road_junction) → Riverside General Hospital [8 min], Elmwood Terrace [14 min], Northside Junction [8 min], Riverside Market [5 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → fire fire_6
Step 8: CALL-0008 → Duplicate of EVT-0004
Step 9: CALL-0009 → ambulance ambulance_3

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Pedestrian hit by a truck at Oak Drive near Pinecrest Homes. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Engine House No. 1 [4 min], Northside Junction [6 min], Birchwood Place [7 min], Riverside Market [11 min], Metro Police HQ [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [4 min], Northside Junction [5 min], Metro Police HQ [8 min], Birchwood Place [4 min]
Metro Police HQ (police_station) → Engine House No. 1 [8 min], Northside Junction [6 min], Lakeview Residences [6 min], St. Mary's Medical Center [8 min], Spring Meadow Estates [8 min]
Maple Heights (residential) → Riverside Market [5 min], Pinecrest Homes [5 min], Spring Meadow Estates [8 min]
Lakeview Residences (residential) → Metro Police HQ [6 min], Spring Meadow Estates [4 min], Highway 9 Interchange [3 min], Northside Junction [6 min], Riverside Market [7 min]
Pinecrest Homes (residential) → Maple Heights [5 min], Riverside Market [4 min], Highway 9 Interchange [4 min]
Birchwood Place (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [4 min]
Spring Meadow Estates (residential) → Metro Police HQ [8 min], Lakeview Residences [4 min], Highway 9 Interchange [1 min], Northside Junction [5 min], Riverside Market [6 min], Maple Heights [8 min]
Riverside Market (commercial) → St. Mary's Medical Center [11 min], Maple Heights [5 min], Lakeview Residences [7 min], Pinecrest Homes [4 min], Spring Meadow Estates [6 min], Highway 9 Interchange [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Engine House No. 1 [5 min], Metro Police HQ [6 min], Lakeview Residences [6 min], Spring Meadow Estates [5 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Lakeview Residences [3 min], Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Riverside Market [4 min], Northside Junction [6 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Pedestrian hit by a truck at Elm Lane near Pinecrest Homes. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Pinecrest Homes                | sev 3 | ambulance_2 ETA 15 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Engine House No. 1 [4 min], Northside Junction [6 min], Birchwood Place [7 min], Riverside Market [11 min], Metro Police HQ [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [4 min], Northside Junction [5 min], Metro Police HQ [8 min], Birchwood Place [4 min]
Metro Police HQ (police_station) → Engine House No. 1 [8 min], Northside Junction [6 min], Lakeview Residences [6 min], St. Mary's Medical Center [8 min], Spring Meadow Estates [8 min]
Maple Heights (residential) → Riverside Market [5 min], Pinecrest Homes [5 min], Spring Meadow Estates [8 min]
Lakeview Residences (residential) → Metro Police HQ [6 min], Spring Meadow Estates [4 min], Highway 9 Interchange [3 min], Northside Junction [6 min], Riverside Market [7 min]
Pinecrest Homes (residential) → Maple Heights [5 min], Riverside Market [4 min], Highway 9 Interchange [4 min]
Birchwood Place (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [4 min]
Spring Meadow Estates (residential) → Metro Police HQ [8 min], Lakeview Residences [4 min], Highway 9 Interchange [1 min], Northside Junction [5 min], Riverside Market [6 min], Maple Heights [8 min]
Riverside Market (commercial) → St. Mary's Medical Center [11 min], Maple Heights [5 min], Lakeview Residences [7 min], Pinecrest Homes [4 min], Spring Meadow Estates [6 min], Highway 9 Interchange [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Engine House No. 1 [5 min], Metro Police HQ [6 min], Lakeview Residences [6 min], Spring Meadow Estates [5 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Lakeview Residences [3 min], Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Riverside Market [4 min], Northside Junction [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Bad crash on Cedar Lane! Car flipped over near Pinecrest Homes. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Pinecrest Homes                | sev 3 | ambulance_2 ETA 15 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Engine House No. 1 [4 min], Northside Junction [6 min], Birchwood Place [7 min], Riverside Market [11 min], Metro Police HQ [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [4 min], Northside Junction [5 min], Metro Police HQ [8 min], Birchwood Place [4 min]
Metro Police HQ (police_station) → Engine House No. 1 [8 min], Northside Junction [6 min], Lakeview Residences [6 min], St. Mary's Medical Center [8 min], Spring Meadow Estates [8 min]
Maple Heights (residential) → Riverside Market [5 min], Pinecrest Homes [5 min], Spring Meadow Estates [8 min]
Lakeview Residences (residential) → Metro Police HQ [6 min], Spring Meadow Estates [4 min], Highway 9 Interchange [3 min], Northside Junction [6 min], Riverside Market [7 min]
Pinecrest Homes (residential) → Maple Heights [5 min], Riverside Market [4 min], Highway 9 Interchange [4 min]
Birchwood Place (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [4 min]
Spring Meadow Estates (residential) → Metro Police HQ [8 min], Lakeview Residences [4 min], Highway 9 Interchange [1 min], Northside Junction [5 min], Riverside Market [6 min], Maple Heights [8 min]
Riverside Market (commercial) → St. Mary's Medical Center [11 min], Maple Heights [5 min], Lakeview Residences [7 min], Pinecrest Homes [4 min], Spring Meadow Estates [6 min], Highway 9 Interchange [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Engine House No. 1 [5 min], Metro Police HQ [6 min], Lakeview Residences [6 min], Spring Meadow Estates [5 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Lakeview Residences [3 min], Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Riverside Market [4 min], Northside Junction [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Multi-car pileup on Cedar Lane near Pinecrest Homes! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Pinecrest Homes                | sev 3 | ambulance_2 ETA 15 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Engine House No. 1 [4 min], Northside Junction [6 min], Birchwood Place [7 min], Riverside Market [11 min], Metro Police HQ [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [4 min], Northside Junction [5 min], Metro Police HQ [8 min], Birchwood Place [4 min]
Metro Police HQ (police_station) → Engine House No. 1 [8 min], Northside Junction [6 min], Lakeview Residences [6 min], St. Mary's Medical Center [8 min], Spring Meadow Estates [8 min]
Maple Heights (residential) → Riverside Market [5 min], Pinecrest Homes [5 min], Spring Meadow Estates [8 min]
Lakeview Residences (residential) → Metro Police HQ [6 min], Spring Meadow Estates [4 min], Highway 9 Interchange [3 min], Northside Junction [6 min], Riverside Market [7 min]
Pinecrest Homes (residential) → Maple Heights [5 min], Riverside Market [4 min], Highway 9 Interchange [4 min]
Birchwood Place (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [4 min]
Spring Meadow Estates (residential) → Metro Police HQ [8 min], Lakeview Residences [4 min], Highway 9 Interchange [1 min], Northside Junction [5 min], Riverside Market [6 min], Maple Heights [8 min]
Riverside Market (commercial) → St. Mary's Medical Center [11 min], Maple Heights [5 min], Lakeview Residences [7 min], Pinecrest Homes [4 min], Spring Meadow Estates [6 min], Highway 9 Interchange [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Engine House No. 1 [5 min], Metro Police HQ [6 min], Lakeview Residences [6 min], Spring Meadow Estates [5 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Lakeview Residences [3 min], Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Riverside Market [4 min], Northside Junction [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Fender bender on Cedar Lane near Pinecrest Homes. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Pinecrest Homes                | sev 3 | ambulance_2 ETA 15 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Engine House No. 1 [4 min], Northside Junction [6 min], Birchwood Place [7 min], Riverside Market [11 min], Metro Police HQ [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [4 min], Northside Junction [5 min], Metro Police HQ [8 min], Birchwood Place [4 min]
Metro Police HQ (police_station) → Engine House No. 1 [8 min], Northside Junction [6 min], Lakeview Residences [6 min], St. Mary's Medical Center [8 min], Spring Meadow Estates [8 min]
Maple Heights (residential) → Riverside Market [5 min], Pinecrest Homes [5 min], Spring Meadow Estates [8 min]
Lakeview Residences (residential) → Metro Police HQ [6 min], Spring Meadow Estates [4 min], Highway 9 Interchange [3 min], Northside Junction [6 min], Riverside Market [7 min]
Pinecrest Homes (residential) → Maple Heights [5 min], Riverside Market [4 min], Highway 9 Interchange [4 min]
Birchwood Place (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [4 min]
Spring Meadow Estates (residential) → Metro Police HQ [8 min], Lakeview Residences [4 min], Highway 9 Interchange [1 min], Northside Junction [5 min], Riverside Market [6 min], Maple Heights [8 min]
Riverside Market (commercial) → St. Mary's Medical Center [11 min], Maple Heights [5 min], Lakeview Residences [7 min], Pinecrest Homes [4 min], Spring Meadow Estates [6 min], Highway 9 Interchange [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Engine House No. 1 [5 min], Metro Police HQ [6 min], Lakeview Residences [6 min], Spring Meadow Estates [5 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Lakeview Residences [3 min], Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Riverside Market [4 min], Northside Junction [6 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's a fight outside Spring Meadow Estates on River Boulevard. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Pinecrest Homes                | sev 3 | ambulance_2 ETA 15 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Engine House No. 1 [4 min], Northside Junction [6 min], Birchwood Place [7 min], Riverside Market [11 min], Metro Police HQ [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [4 min], Northside Junction [5 min], Metro Police HQ [8 min], Birchwood Place [4 min]
Metro Police HQ (police_station) → Engine House No. 1 [8 min], Northside Junction [6 min], Lakeview Residences [6 min], St. Mary's Medical Center [8 min], Spring Meadow Estates [8 min]
Maple Heights (residential) → Riverside Market [5 min], Pinecrest Homes [5 min], Spring Meadow Estates [8 min]
Lakeview Residences (residential) → Metro Police HQ [6 min], Spring Meadow Estates [4 min], Highway 9 Interchange [3 min], Northside Junction [6 min], Riverside Market [7 min]
Pinecrest Homes (residential) → Maple Heights [5 min], Riverside Market [4 min], Highway 9 Interchange [4 min]
Birchwood Place (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [4 min]
Spring Meadow Estates (residential) → Metro Police HQ [8 min], Lakeview Residences [4 min], Highway 9 Interchange [1 min], Northside Junction [5 min], Riverside Market [6 min], Maple Heights [8 min]
Riverside Market (commercial) → St. Mary's Medical Center [11 min], Maple Heights [5 min], Lakeview Residences [7 min], Pinecrest Homes [4 min], Spring Meadow Estates [6 min], Highway 9 Interchange [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Engine House No. 1 [5 min], Metro Police HQ [6 min], Lakeview Residences [6 min], Spring Meadow Estates [5 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Lakeview Residences [3 min], Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Riverside Market [4 min], Northside Junction [6 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Pedestrian hit by a truck at River Street near Pinecrest Homes. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Pinecrest Homes                | sev 3 | ambulance_2 ETA 15 min | opened step 1
EVT-0002 | crime      | Spring Meadow Estates          | sev 4 | police_0 ETA 7 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Engine House No. 1 [4 min], Northside Junction [6 min], Birchwood Place [7 min], Riverside Market [11 min], Metro Police HQ [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [4 min], Northside Junction [5 min], Metro Police HQ [8 min], Birchwood Place [4 min]
Metro Police HQ (police_station) → Engine House No. 1 [8 min], Northside Junction [6 min], Lakeview Residences [6 min], St. Mary's Medical Center [8 min], Spring Meadow Estates [8 min]
Maple Heights (residential) → Riverside Market [5 min], Pinecrest Homes [5 min], Spring Meadow Estates [8 min]
Lakeview Residences (residential) → Metro Police HQ [6 min], Spring Meadow Estates [4 min], Highway 9 Interchange [3 min], Northside Junction [6 min], Riverside Market [7 min]
Pinecrest Homes (residential) → Maple Heights [5 min], Riverside Market [4 min], Highway 9 Interchange [4 min]
Birchwood Place (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [4 min]
Spring Meadow Estates (residential) → Metro Police HQ [8 min], Lakeview Residences [4 min], Highway 9 Interchange [1 min], Northside Junction [5 min], Riverside Market [6 min], Maple Heights [8 min]
Riverside Market (commercial) → St. Mary's Medical Center [11 min], Maple Heights [5 min], Lakeview Residences [7 min], Pinecrest Homes [4 min], Spring Meadow Estates [6 min], Highway 9 Interchange [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Engine House No. 1 [5 min], Metro Police HQ [6 min], Lakeview Residences [6 min], Spring Meadow Estates [5 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Lakeview Residences [3 min], Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Riverside Market [4 min], Northside Junction [6 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Pedestrian hit by a truck at Sunset Drive near Spring Meadow Estates. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Pinecrest Homes                | sev 3 | ambulance_2 ETA 15 min | opened step 1
EVT-0002 | crime      | Spring Meadow Estates          | sev 4 | police_0 ETA 7 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Engine House No. 1 [4 min], Northside Junction [6 min], Birchwood Place [7 min], Riverside Market [11 min], Metro Police HQ [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [4 min], Northside Junction [5 min], Metro Police HQ [8 min], Birchwood Place [4 min]
Metro Police HQ (police_station) → Engine House No. 1 [8 min], Northside Junction [6 min], Lakeview Residences [6 min], St. Mary's Medical Center [8 min], Spring Meadow Estates [8 min]
Maple Heights (residential) → Riverside Market [5 min], Pinecrest Homes [5 min], Spring Meadow Estates [8 min]
Lakeview Residences (residential) → Metro Police HQ [6 min], Spring Meadow Estates [4 min], Highway 9 Interchange [3 min], Northside Junction [6 min], Riverside Market [7 min]
Pinecrest Homes (residential) → Maple Heights [5 min], Riverside Market [4 min], Highway 9 Interchange [4 min]
Birchwood Place (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [4 min]
Spring Meadow Estates (residential) → Metro Police HQ [8 min], Lakeview Residences [4 min], Highway 9 Interchange [1 min], Northside Junction [5 min], Riverside Market [6 min], Maple Heights [8 min]
Riverside Market (commercial) → St. Mary's Medical Center [11 min], Maple Heights [5 min], Lakeview Residences [7 min], Pinecrest Homes [4 min], Spring Meadow Estates [6 min], Highway 9 Interchange [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Engine House No. 1 [5 min], Metro Police HQ [6 min], Lakeview Residences [6 min], Spring Meadow Estates [5 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Lakeview Residences [3 min], Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Riverside Market [4 min], Northside Junction [6 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → police police_0
Step 7: CALL-0007 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Car accident at River Boulevard and Spring Lane. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Pinecrest Homes                | sev 3 | ambulance_2 ETA 15 min | opened step 1
EVT-0002 | crime      | Spring Meadow Estates          | sev 4 | police_0 ETA 7 min | opened step 6
EVT-0003 | accident   | Spring Meadow Estates          | sev 3 | ambulance_3 ETA 11 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Engine House No. 1 [4 min], Northside Junction [6 min], Birchwood Place [7 min], Riverside Market [11 min], Metro Police HQ [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [4 min], Northside Junction [5 min], Metro Police HQ [8 min], Birchwood Place [4 min]
Metro Police HQ (police_station) → Engine House No. 1 [8 min], Northside Junction [6 min], Lakeview Residences [6 min], St. Mary's Medical Center [8 min], Spring Meadow Estates [8 min]
Maple Heights (residential) → Riverside Market [5 min], Pinecrest Homes [5 min], Spring Meadow Estates [8 min]
Lakeview Residences (residential) → Metro Police HQ [6 min], Spring Meadow Estates [4 min], Highway 9 Interchange [3 min], Northside Junction [6 min], Riverside Market [7 min]
Pinecrest Homes (residential) → Maple Heights [5 min], Riverside Market [4 min], Highway 9 Interchange [4 min]
Birchwood Place (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [4 min]
Spring Meadow Estates (residential) → Metro Police HQ [8 min], Lakeview Residences [4 min], Highway 9 Interchange [1 min], Northside Junction [5 min], Riverside Market [6 min], Maple Heights [8 min]
Riverside Market (commercial) → St. Mary's Medical Center [11 min], Maple Heights [5 min], Lakeview Residences [7 min], Pinecrest Homes [4 min], Spring Meadow Estates [6 min], Highway 9 Interchange [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Engine House No. 1 [5 min], Metro Police HQ [6 min], Lakeview Residences [6 min], Spring Meadow Estates [5 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Lakeview Residences [3 min], Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Riverside Market [4 min], Northside Junction [6 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → police police_0
Step 7: CALL-0007 → Duplicate of EVT-0001
Step 8: CALL-0008 → ambulance ambulance_3

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Pedestrian hit by a truck at Oak Drive near Spring Meadow Estates. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Pinecrest Homes                | sev 3 | ambulance_2 ETA 15 min | opened step 1
EVT-0002 | crime      | Spring Meadow Estates          | sev 4 | police_0 ETA 7 min | opened step 6
EVT-0003 | accident   | Spring Meadow Estates          | sev 3 | ambulance_3 ETA 11 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Engine House No. 1 [4 min], Northside Junction [6 min], Birchwood Place [7 min], Riverside Market [11 min], Metro Police HQ [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [4 min], Northside Junction [5 min], Metro Police HQ [8 min], Birchwood Place [4 min]
Metro Police HQ (police_station) → Engine House No. 1 [8 min], Northside Junction [6 min], Lakeview Residences [6 min], St. Mary's Medical Center [8 min], Spring Meadow Estates [8 min]
Maple Heights (residential) → Riverside Market [5 min], Pinecrest Homes [5 min], Spring Meadow Estates [8 min]
Lakeview Residences (residential) → Metro Police HQ [6 min], Spring Meadow Estates [4 min], Highway 9 Interchange [3 min], Northside Junction [6 min], Riverside Market [7 min]
Pinecrest Homes (residential) → Maple Heights [5 min], Riverside Market [4 min], Highway 9 Interchange [4 min]
Birchwood Place (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [4 min]
Spring Meadow Estates (residential) → Metro Police HQ [8 min], Lakeview Residences [4 min], Highway 9 Interchange [1 min], Northside Junction [5 min], Riverside Market [6 min], Maple Heights [8 min]
Riverside Market (commercial) → St. Mary's Medical Center [11 min], Maple Heights [5 min], Lakeview Residences [7 min], Pinecrest Homes [4 min], Spring Meadow Estates [6 min], Highway 9 Interchange [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Engine House No. 1 [5 min], Metro Police HQ [6 min], Lakeview Residences [6 min], Spring Meadow Estates [5 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Lakeview Residences [3 min], Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Riverside Market [4 min], Northside Junction [6 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0001
Step 8: CALL-0008 → ambulance ambulance_3
Step 9: CALL-0009 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Multi-car pileup on River Boulevard near Spring Meadow Estates! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Pinecrest Homes                | sev 3 | ambulance_2 ETA 15 min | opened step 1
EVT-0002 | crime      | Spring Meadow Estates          | sev 4 | police_0 ETA 7 min | opened step 6
EVT-0003 | accident   | Spring Meadow Estates          | sev 3 | ambulance_3 ETA 11 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Engine House No. 1 [4 min], Northside Junction [6 min], Birchwood Place [7 min], Riverside Market [11 min], Metro Police HQ [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [4 min], Northside Junction [5 min], Metro Police HQ [8 min], Birchwood Place [4 min]
Metro Police HQ (police_station) → Engine House No. 1 [8 min], Northside Junction [6 min], Lakeview Residences [6 min], St. Mary's Medical Center [8 min], Spring Meadow Estates [8 min]
Maple Heights (residential) → Riverside Market [5 min], Pinecrest Homes [5 min], Spring Meadow Estates [8 min]
Lakeview Residences (residential) → Metro Police HQ [6 min], Spring Meadow Estates [4 min], Highway 9 Interchange [3 min], Northside Junction [6 min], Riverside Market [7 min]
Pinecrest Homes (residential) → Maple Heights [5 min], Riverside Market [4 min], Highway 9 Interchange [4 min]
Birchwood Place (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [4 min]
Spring Meadow Estates (residential) → Metro Police HQ [8 min], Lakeview Residences [4 min], Highway 9 Interchange [1 min], Northside Junction [5 min], Riverside Market [6 min], Maple Heights [8 min]
Riverside Market (commercial) → St. Mary's Medical Center [11 min], Maple Heights [5 min], Lakeview Residences [7 min], Pinecrest Homes [4 min], Spring Meadow Estates [6 min], Highway 9 Interchange [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Engine House No. 1 [5 min], Metro Police HQ [6 min], Lakeview Residences [6 min], Spring Meadow Estates [5 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Lakeview Residences [3 min], Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Riverside Market [4 min], Northside Junction [6 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → ambulance ambulance_3
Step 9: CALL-0009 → Duplicate of EVT-0003
Step 10: CALL-0010 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
I think I heard gunshots near 424 River Boulevard! People are running. I'm hiding inside Spring Meadow Estates, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Pinecrest Homes                | sev 3 | ambulance_2 ETA 15 min | opened step 1
EVT-0002 | crime      | Spring Meadow Estates          | sev 4 | police_0 ETA 7 min | opened step 6
EVT-0003 | accident   | Spring Meadow Estates          | sev 3 | ambulance_3 ETA 11 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Engine House No. 1 [4 min], Northside Junction [6 min], Birchwood Place [7 min], Riverside Market [11 min], Metro Police HQ [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [4 min], Northside Junction [5 min], Metro Police HQ [8 min], Birchwood Place [4 min]
Metro Police HQ (police_station) → Engine House No. 1 [8 min], Northside Junction [6 min], Lakeview Residences [6 min], St. Mary's Medical Center [8 min], Spring Meadow Estates [8 min]
Maple Heights (residential) → Riverside Market [5 min], Pinecrest Homes [5 min], Spring Meadow Estates [8 min]
Lakeview Residences (residential) → Metro Police HQ [6 min], Spring Meadow Estates [4 min], Highway 9 Interchange [3 min], Northside Junction [6 min], Riverside Market [7 min]
Pinecrest Homes (residential) → Maple Heights [5 min], Riverside Market [4 min], Highway 9 Interchange [4 min]
Birchwood Place (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [4 min]
Spring Meadow Estates (residential) → Metro Police HQ [8 min], Lakeview Residences [4 min], Highway 9 Interchange [1 min], Northside Junction [5 min], Riverside Market [6 min], Maple Heights [8 min]
Riverside Market (commercial) → St. Mary's Medical Center [11 min], Maple Heights [5 min], Lakeview Residences [7 min], Pinecrest Homes [4 min], Spring Meadow Estates [6 min], Highway 9 Interchange [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Engine House No. 1 [5 min], Metro Police HQ [6 min], Lakeview Residences [6 min], Spring Meadow Estates [5 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Lakeview Residences [3 min], Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Riverside Market [4 min], Northside Junction [6 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → Duplicate of EVT-0003
Step 10: CALL-0010 → Duplicate of EVT-0003
Step 11: CALL-0011 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Hi, I think I see some smoke coming from behind Lakeview Residences. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Pinecrest Homes                | sev 3 | ambulance_2 ETA 15 min | opened step 1
EVT-0002 | crime      | Spring Meadow Estates          | sev 4 | police_0 ETA 7 min | opened step 6
EVT-0003 | accident   | Spring Meadow Estates          | sev 3 | ambulance_3 ETA 11 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Spring Meadow Estates          | ON_SCENE → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Engine House No. 1 [4 min], Northside Junction [6 min], Birchwood Place [7 min], Riverside Market [11 min], Metro Police HQ [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [4 min], Northside Junction [5 min], Metro Police HQ [8 min], Birchwood Place [4 min]
Metro Police HQ (police_station) → Engine House No. 1 [8 min], Northside Junction [6 min], Lakeview Residences [6 min], St. Mary's Medical Center [8 min], Spring Meadow Estates [8 min]
Maple Heights (residential) → Riverside Market [5 min], Pinecrest Homes [5 min], Spring Meadow Estates [8 min]
Lakeview Residences (residential) → Metro Police HQ [6 min], Spring Meadow Estates [4 min], Highway 9 Interchange [3 min], Northside Junction [6 min], Riverside Market [7 min]
Pinecrest Homes (residential) → Maple Heights [5 min], Riverside Market [4 min], Highway 9 Interchange [4 min]
Birchwood Place (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [4 min]
Spring Meadow Estates (residential) → Metro Police HQ [8 min], Lakeview Residences [4 min], Highway 9 Interchange [1 min], Northside Junction [5 min], Riverside Market [6 min], Maple Heights [8 min]
Riverside Market (commercial) → St. Mary's Medical Center [11 min], Maple Heights [5 min], Lakeview Residences [7 min], Pinecrest Homes [4 min], Spring Meadow Estates [6 min], Highway 9 Interchange [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Engine House No. 1 [5 min], Metro Police HQ [6 min], Lakeview Residences [6 min], Spring Meadow Estates [5 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Lakeview Residences [3 min], Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Riverside Market [4 min], Northside Junction [6 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → Duplicate of EVT-0003
Step 11: CALL-0011 → Duplicate of EVT-0003
Step 12: CALL-0012 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
There's a fight outside Maple Heights on River Street. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Pinecrest Homes                | sev 3 | ambulance_2 ETA 15 min | opened step 1
EVT-0002 | crime      | Spring Meadow Estates          | sev 4 | police_0 ETA 7 min | opened step 6
EVT-0003 | accident   | Spring Meadow Estates          | sev 3 | ambulance_3 ETA 11 min | opened step 8
EVT-0004 | fire       | Lakeview Residences            | sev 5 | fire_4 ETA 11 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Spring Meadow Estates          | ON_SCENE → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Engine House No. 1 [4 min], Northside Junction [6 min], Birchwood Place [7 min], Riverside Market [11 min], Metro Police HQ [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [4 min], Northside Junction [5 min], Metro Police HQ [8 min], Birchwood Place [4 min]
Metro Police HQ (police_station) → Engine House No. 1 [8 min], Northside Junction [6 min], Lakeview Residences [6 min], St. Mary's Medical Center [8 min], Spring Meadow Estates [8 min]
Maple Heights (residential) → Riverside Market [5 min], Pinecrest Homes [5 min], Spring Meadow Estates [8 min]
Lakeview Residences (residential) → Metro Police HQ [6 min], Spring Meadow Estates [4 min], Highway 9 Interchange [3 min], Northside Junction [6 min], Riverside Market [7 min]
Pinecrest Homes (residential) → Maple Heights [5 min], Riverside Market [4 min], Highway 9 Interchange [4 min]
Birchwood Place (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [4 min]
Spring Meadow Estates (residential) → Metro Police HQ [8 min], Lakeview Residences [4 min], Highway 9 Interchange [1 min], Northside Junction [5 min], Riverside Market [6 min], Maple Heights [8 min]
Riverside Market (commercial) → St. Mary's Medical Center [11 min], Maple Heights [5 min], Lakeview Residences [7 min], Pinecrest Homes [4 min], Spring Meadow Estates [6 min], Highway 9 Interchange [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Engine House No. 1 [5 min], Metro Police HQ [6 min], Lakeview Residences [6 min], Spring Meadow Estates [5 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Lakeview Residences [3 min], Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Riverside Market [4 min], Northside Junction [6 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0003
Step 12: CALL-0012 → Duplicate of EVT-0002
Step 13: CALL-0013 → fire fire_4

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}