[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Someone fainted at Lakeview Residences. They're breathing okay now but look really pale. We're on Sunset Avenue.

=== ACTIVE EVENTS ===
EVT-0005 | fire       | Spring Meadow Estates          | sev 2 | fire_8 ETA 11 min | opened step 6
EVT-0006 | fire       | Spring Meadow Estates          | sev 1 | fire_6 ETA 11 min | opened step 7
EVT-0007 | fire       | Spring Meadow Estates          | sev 2 | HELD → fire_6 | opened step 8
EVT-0008 | fire       | Pinecrest Homes                | sev 1 | HELD → fire_7 | opened step 9
EVT-0009 | fire       | Lakeview Residences            | sev 5 | fire_7 ETA 4 min | opened step 10
EVT-0010 | fire       | Riverside Market               | sev 1 | HELD → fire_7 | opened step 11

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_7          | fire       | Lakeview Residences            | ON_SCENE → EVT-0009
fire_8          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [5 min], Central Crossroads [3 min], Spring Meadow Estates [4 min], Lakeview Residences [6 min]
Engine House No. 1 (fire_station) → Riverside Market [1 min], Central Crossroads [5 min], Lakeview Residences [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [4 min], Pinecrest Homes [8 min], Central Crossroads [14 min], Riverside Market [14 min]
Lakeview Residences (residential) → City Central Hospital [6 min], Engine House No. 1 [4 min], Central Crossroads [1 min], Riverside Market [4 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Downtown Precinct [4 min], Pinecrest Homes [4 min]
Pinecrest Homes (residential) → City Central Hospital [5 min], Downtown Precinct [8 min], Spring Meadow Estates [4 min], Central Crossroads [8 min]
Riverside Market (commercial) → Engine House No. 1 [1 min], Lakeview Residences [4 min], Downtown Precinct [14 min], Central Crossroads [3 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Engine House No. 1 [5 min], Downtown Precinct [14 min], Lakeview Residences [1 min], Pinecrest Homes [8 min], Riverside Market [3 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → HOLD (fire, waiting for fire_7)
Step 12: CALL-0012 → Duplicate of EVT-0010
Step 13: CALL-0013 → Duplicate of EVT-0006

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Someone fainted at Spring Meadow Estates. They're breathing okay now but look really pale. We're on Cedar Drive.

=== ACTIVE EVENTS ===
EVT-0005 | fire       | Spring Meadow Estates          | sev 2 | fire_8 ETA 11 min | opened step 6
EVT-0006 | fire       | Spring Meadow Estates          | sev 1 | fire_6 ETA 11 min | opened step 7
EVT-0007 | fire       | Spring Meadow Estates          | sev 2 | HELD → fire_6 | opened step 8
EVT-0008 | fire       | Pinecrest Homes                | sev 1 | HELD → fire_7 | opened step 9
EVT-0009 | fire       | Lakeview Residences            | sev 5 | fire_7 ETA 4 min | opened step 10
EVT-0010 | fire       | Riverside Market               | sev 1 | HELD → fire_7 | opened step 11
EVT-0011 | medical    | Lakeview Residences            | sev 3 | ambulance_3 ETA 4 min | opened step 14

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0011
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_7          | fire       | Lakeview Residences            | ON_SCENE → EVT-0009
fire_8          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [5 min], Central Crossroads [3 min], Spring Meadow Estates [4 min], Lakeview Residences [6 min]
Engine House No. 1 (fire_station) → Riverside Market [1 min], Central Crossroads [5 min], Lakeview Residences [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [4 min], Pinecrest Homes [8 min], Central Crossroads [14 min], Riverside Market [14 min]
Lakeview Residences (residential) → City Central Hospital [6 min], Engine House No. 1 [4 min], Central Crossroads [1 min], Riverside Market [4 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Downtown Precinct [4 min], Pinecrest Homes [4 min]
Pinecrest Homes (residential) → City Central Hospital [5 min], Downtown Precinct [8 min], Spring Meadow Estates [4 min], Central Crossroads [8 min]
Riverside Market (commercial) → Engine House No. 1 [1 min], Lakeview Residences [4 min], Downtown Precinct [14 min], Central Crossroads [3 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Engine House No. 1 [5 min], Downtown Precinct [14 min], Lakeview Residences [1 min], Pinecrest Homes [8 min], Riverside Market [3 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0010
Step 13: CALL-0013 → Duplicate of EVT-0006
Step 14: CALL-0014 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
There's been some kind of mass incident at Spring Meadow Estates — multiple people down, some not moving. We need everything, Cedar Drive entrance.

=== ACTIVE EVENTS ===
EVT-0005 | fire       | Spring Meadow Estates          | sev 2 | fire_8 ETA 11 min | opened step 6
EVT-0006 | fire       | Spring Meadow Estates          | sev 1 | fire_6 ETA 11 min | opened step 7
EVT-0007 | fire       | Spring Meadow Estates          | sev 2 | HELD → fire_6 | opened step 8
EVT-0008 | fire       | Pinecrest Homes                | sev 1 | HELD → fire_7 | opened step 9
EVT-0010 | fire       | Riverside Market               | sev 1 | HELD → fire_7 | opened step 11
EVT-0011 | medical    | Lakeview Residences            | sev 3 | ambulance_3 ETA 4 min | opened step 14
EVT-0012 | medical    | Spring Meadow Estates          | sev 5 | ambulance_4 ETA 4 min | opened step 15

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0011
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0012
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_7          | fire       | Lakeview Residences            | RETURNING → EVT-0009
fire_8          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [5 min], Central Crossroads [3 min], Spring Meadow Estates [4 min], Lakeview Residences [6 min]
Engine House No. 1 (fire_station) → Riverside Market [1 min], Central Crossroads [5 min], Lakeview Residences [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [4 min], Pinecrest Homes [8 min], Central Crossroads [14 min], Riverside Market [14 min]
Lakeview Residences (residential) → City Central Hospital [6 min], Engine House No. 1 [4 min], Central Crossroads [1 min], Riverside Market [4 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Downtown Precinct [4 min], Pinecrest Homes [4 min]
Pinecrest Homes (residential) → City Central Hospital [5 min], Downtown Precinct [8 min], Spring Meadow Estates [4 min], Central Crossroads [8 min]
Riverside Market (commercial) → Engine House No. 1 [1 min], Lakeview Residences [4 min], Downtown Precinct [14 min], Central Crossroads [3 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Engine House No. 1 [5 min], Downtown Precinct [14 min], Lakeview Residences [1 min], Pinecrest Homes [8 min], Riverside Market [3 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → Duplicate of EVT-0006
Step 14: CALL-0014 → ambulance ambulance_3
Step 15: CALL-0015 → ambulance ambulance_4

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
There's a massive fire — the whole block near Lakeview Residences is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0005 | fire       | Spring Meadow Estates          | sev 2 | fire_8 ETA 11 min | opened step 6
EVT-0006 | fire       | Spring Meadow Estates          | sev 1 | fire_6 ETA 11 min | opened step 7
EVT-0007 | fire       | Spring Meadow Estates          | sev 2 | HELD → fire_6 | opened step 8
EVT-0008 | fire       | Pinecrest Homes                | sev 1 | HELD → fire_7 | opened step 9
EVT-0010 | fire       | Riverside Market               | sev 1 | HELD → fire_7 | opened step 11
EVT-0011 | medical    | Lakeview Residences            | sev 3 | ambulance_3 ETA 4 min | opened step 14
EVT-0012 | medical    | Spring Meadow Estates          | sev 5 | ambulance_4 ETA 4 min | opened step 15
EVT-0013 | medical    | Spring Meadow Estates          | sev 4 | ambulance_5 ETA 4 min | opened step 16

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0011
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0012
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0013
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_7          | fire       | Lakeview Residences            | RETURNING → EVT-0009
fire_8          | fire       | Spring Meadow Estates          | ON_SCENE → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [5 min], Central Crossroads [3 min], Spring Meadow Estates [4 min], Lakeview Residences [6 min]
Engine House No. 1 (fire_station) → Riverside Market [1 min], Central Crossroads [5 min], Lakeview Residences [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [4 min], Pinecrest Homes [8 min], Central Crossroads [14 min], Riverside Market [14 min]
Lakeview Residences (residential) → City Central Hospital [6 min], Engine House No. 1 [4 min], Central Crossroads [1 min], Riverside Market [4 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Downtown Precinct [4 min], Pinecrest Homes [4 min]
Pinecrest Homes (residential) → City Central Hospital [5 min], Downtown Precinct [8 min], Spring Meadow Estates [4 min], Central Crossroads [8 min]
Riverside Market (commercial) → Engine House No. 1 [1 min], Lakeview Residences [4 min], Downtown Precinct [14 min], Central Crossroads [3 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Engine House No. 1 [5 min], Downtown Precinct [14 min], Lakeview Residences [1 min], Pinecrest Homes [8 min], Riverside Market [3 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → ambulance ambulance_3
Step 15: CALL-0015 → ambulance ambulance_4
Step 16: CALL-0016 → ambulance ambulance_5

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
There's a massive fire — the whole block near Riverside Market is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0005 | fire       | Spring Meadow Estates          | sev 2 | fire_8 ETA 11 min | opened step 6
EVT-0006 | fire       | Spring Meadow Estates          | sev 1 | fire_6 ETA 11 min | opened step 7
EVT-0007 | fire       | Spring Meadow Estates          | sev 2 | HELD → fire_6 | opened step 8
EVT-0008 | fire       | Pinecrest Homes                | sev 1 | fire_7 ETA 11 min | opened step 9
EVT-0010 | fire       | Riverside Market               | sev 1 | HELD → fire_7 | opened step 11
EVT-0011 | medical    | Lakeview Residences            | sev 3 | ambulance_3 ETA 4 min | opened step 14
EVT-0012 | medical    | Spring Meadow Estates          | sev 5 | ambulance_4 ETA 4 min | opened step 15
EVT-0013 | medical    | Spring Meadow Estates          | sev 4 | ambulance_5 ETA 4 min | opened step 16
EVT-0014 | fire       | Lakeview Residences            | sev 3 | HELD → fire_7 | opened step 17

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Lakeview Residences            | ON_SCENE → EVT-0011
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0012
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0013
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008
fire_8          | fire       | Spring Meadow Estates          | ON_SCENE → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [5 min], Central Crossroads [3 min], Spring Meadow Estates [4 min], Lakeview Residences [6 min]
Engine House No. 1 (fire_station) → Riverside Market [1 min], Central Crossroads [5 min], Lakeview Residences [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [4 min], Pinecrest Homes [8 min], Central Crossroads [14 min], Riverside Market [14 min]
Lakeview Residences (residential) → City Central Hospital [6 min], Engine House No. 1 [4 min], Central Crossroads [1 min], Riverside Market [4 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Downtown Precinct [4 min], Pinecrest Homes [4 min]
Pinecrest Homes (residential) → City Central Hospital [5 min], Downtown Precinct [8 min], Spring Meadow Estates [4 min], Central Crossroads [8 min]
Riverside Market (commercial) → Engine House No. 1 [1 min], Lakeview Residences [4 min], Downtown Precinct [14 min], Central Crossroads [3 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Engine House No. 1 [5 min], Downtown Precinct [14 min], Lakeview Residences [1 min], Pinecrest Homes [8 min], Riverside Market [3 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → ambulance ambulance_4
Step 16: CALL-0016 → ambulance ambulance_5
Step 17: CALL-0017 → HOLD (fire, waiting for fire_7)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_6", "from_event_id": "EVT-0006", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
Car accident at Maple Street and Hill Street. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0006 | fire       | Spring Meadow Estates          | sev 1 | HELD → fire_6 | opened step 7
EVT-0007 | fire       | Spring Meadow Estates          | sev 2 | HELD → fire_6 | opened step 8
EVT-0008 | fire       | Pinecrest Homes                | sev 1 | fire_7 ETA 11 min | opened step 9
EVT-0010 | fire       | Riverside Market               | sev 1 | HELD → fire_7 | opened step 11
EVT-0011 | medical    | Lakeview Residences            | sev 3 | ambulance_3 ETA 4 min | opened step 14
EVT-0012 | medical    | Spring Meadow Estates          | sev 5 | ambulance_4 ETA 4 min | opened step 15
EVT-0013 | medical    | Spring Meadow Estates          | sev 4 | ambulance_5 ETA 4 min | opened step 16
EVT-0014 | fire       | Lakeview Residences            | sev 3 | HELD → fire_7 | opened step 17
EVT-0015 | fire       | Riverside Market               | sev 4 | fire_6 ETA 1 min | opened step 18

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Lakeview Residences            | ON_SCENE → EVT-0011
ambulance_4     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0012
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0013
fire_6          | fire       | Riverside Market               | ON_SCENE → EVT-0015
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008
fire_8          | fire       | Spring Meadow Estates          | RETURNING → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [5 min], Central Crossroads [3 min], Spring Meadow Estates [4 min], Lakeview Residences [6 min]
Engine House No. 1 (fire_station) → Riverside Market [1 min], Central Crossroads [5 min], Lakeview Residences [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [4 min], Pinecrest Homes [8 min], Central Crossroads [14 min], Riverside Market [14 min]
Lakeview Residences (residential) → City Central Hospital [6 min], Engine House No. 1 [4 min], Central Crossroads [1 min], Riverside Market [4 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Downtown Precinct [4 min], Pinecrest Homes [4 min]
Pinecrest Homes (residential) → City Central Hospital [5 min], Downtown Precinct [8 min], Spring Meadow Estates [4 min], Central Crossroads [8 min]
Riverside Market (commercial) → Engine House No. 1 [1 min], Lakeview Residences [4 min], Downtown Precinct [14 min], Central Crossroads [3 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Engine House No. 1 [5 min], Downtown Precinct [14 min], Lakeview Residences [1 min], Pinecrest Homes [8 min], Riverside Market [3 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → ambulance ambulance_5
Step 17: CALL-0017 → HOLD (fire, waiting for fire_7)
Step 18: CALL-0018 → fire ?

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_5", "from_event_id": "EVT-0013", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 901 Cedar Drive, please hurry!

=== ACTIVE EVENTS ===
EVT-0006 | fire       | Spring Meadow Estates          | sev 1 | HELD → fire_6 | opened step 7
EVT-0007 | fire       | Spring Meadow Estates          | sev 2 | HELD → fire_6 | opened step 8
EVT-0008 | fire       | Pinecrest Homes                | sev 1 | fire_7 ETA 11 min | opened step 9
EVT-0010 | fire       | Riverside Market               | sev 1 | HELD → fire_7 | opened step 11
EVT-0012 | medical    | Spring Meadow Estates          | sev 5 | ambulance_4 ETA 4 min | opened step 15
EVT-0013 | medical    | Spring Meadow Estates          | sev 4 | UNASSIGNED | opened step 16
EVT-0014 | fire       | Lakeview Residences            | sev 3 | HELD → fire_7 | opened step 17
EVT-0015 | fire       | Riverside Market               | sev 4 | fire_6 ETA 1 min | opened step 18
EVT-0016 | accident   | Riverside Market               | sev 5 | ambulance_5 ETA 6 min | opened step 19

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Lakeview Residences            | RETURNING → EVT-0011
ambulance_4     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0012
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0016
fire_6          | fire       | Riverside Market               | ON_SCENE → EVT-0015
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008
fire_8          | fire       | Spring Meadow Estates          | RETURNING → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [5 min], Central Crossroads [3 min], Spring Meadow Estates [4 min], Lakeview Residences [6 min]
Engine House No. 1 (fire_station) → Riverside Market [1 min], Central Crossroads [5 min], Lakeview Residences [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [4 min], Pinecrest Homes [8 min], Central Crossroads [14 min], Riverside Market [14 min]
Lakeview Residences (residential) → City Central Hospital [6 min], Engine House No. 1 [4 min], Central Crossroads [1 min], Riverside Market [4 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Downtown Precinct [4 min], Pinecrest Homes [4 min]
Pinecrest Homes (residential) → City Central Hospital [5 min], Downtown Precinct [8 min], Spring Meadow Estates [4 min], Central Crossroads [8 min]
Riverside Market (commercial) → Engine House No. 1 [1 min], Lakeview Residences [4 min], Downtown Precinct [14 min], Central Crossroads [3 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Engine House No. 1 [5 min], Downtown Precinct [14 min], Lakeview Residences [1 min], Pinecrest Homes [8 min], Riverside Market [3 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → HOLD (fire, waiting for fire_7)
Step 18: CALL-0018 → fire ?
Step 19: CALL-0019 → ambulance ?

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's a fight outside Riverside Market on First Street. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westway Intersection [4 min], Central Plaza [7 min], Riverside Market [7 min], Metro Police HQ [8 min]
Central Fire Station (fire_station) → Riverside Market [5 min], Central Plaza [8 min], Metro Police HQ [7 min], Sunset Villas [8 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [8 min], Central Fire Station [7 min], Riverside Market [4 min], Central Plaza [5 min], Magnolia Gardens [4 min], Sunset Villas [8 min], Westway Intersection [4 min]
Birchwood Place (residential) → Highway 9 Interchange [2 min], Sunset Villas [4 min], Central Plaza [10 min], Cedar Park Village [6 min], Magnolia Gardens [3 min]
Oakwood Apartments (residential) → Cedar Park Village [6 min], Highway 9 Interchange [9 min], Magnolia Gardens [11 min], Riverside Market [12 min]
Cedar Park Village (residential) → Oakwood Apartments [6 min], Highway 9 Interchange [3 min], Birchwood Place [6 min], Central Plaza [10 min]
Sunset Villas (residential) → Metro Police HQ [8 min], Birchwood Place [4 min], Magnolia Gardens [2 min], Highway 9 Interchange [6 min], Central Fire Station [8 min]
Magnolia Gardens (residential) → Metro Police HQ [4 min], Sunset Villas [2 min], Birchwood Place [3 min], Highway 9 Interchange [3 min], Oakwood Apartments [11 min]
Riverside Market (commercial) → St. Mary's Medical Center [7 min], Central Fire Station [5 min], Metro Police HQ [4 min], Central Plaza [2 min], Westway Intersection [2 min], Oakwood Apartments [12 min]
Central Plaza (commercial) → St. Mary's Medical Center [7 min], Central Fire Station [8 min], Metro Police HQ [5 min], Birchwood Place [10 min], Cedar Park Village [10 min], Riverside Market [2 min], Westway Intersection [2 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [4 min], Riverside Market [2 min], Central Plaza [2 min], Metro Police HQ [4 min], Highway 9 Interchange [9 min]
Highway 9 Interchange (road_junction) → Birchwood Place [2 min], Oakwood Apartments [9 min], Cedar Park Village [3 min], Sunset Villas [6 min], Magnolia Gardens [3 min], Westway Intersection [9 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Someone's not breathing at Central Plaza! A bystander is doing CPR. Please send an ambulance to First Avenue immediately!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Market               | sev 5 | police_0 ETA 3 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westway Intersection [4 min], Central Plaza [7 min], Riverside Market [7 min], Metro Police HQ [8 min]
Central Fire Station (fire_station) → Riverside Market [5 min], Central Plaza [8 min], Metro Police HQ [7 min], Sunset Villas [8 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [8 min], Central Fire Station [7 min], Riverside Market [4 min], Central Plaza [5 min], Magnolia Gardens [4 min], Sunset Villas [8 min], Westway Intersection [4 min]
Birchwood Place (residential) → Highway 9 Interchange [2 min], Sunset Villas [4 min], Central Plaza [10 min], Cedar Park Village [6 min], Magnolia Gardens [3 min]
Oakwood Apartments (residential) → Cedar Park Village [6 min], Highway 9 Interchange [9 min], Magnolia Gardens [11 min], Riverside Market [12 min]
Cedar Park Village (residential) → Oakwood Apartments [6 min], Highway 9 Interchange [3 min], Birchwood Place [6 min], Central Plaza [10 min]
Sunset Villas (residential) → Metro Police HQ [8 min], Birchwood Place [4 min], Magnolia Gardens [2 min], Highway 9 Interchange [6 min], Central Fire Station [8 min]
Magnolia Gardens (residential) → Metro Police HQ [4 min], Sunset Villas [2 min], Birchwood Place [3 min], Highway 9 Interchange [3 min], Oakwood Apartments [11 min]
Riverside Market (commercial) → St. Mary's Medical Center [7 min], Central Fire Station [5 min], Metro Police HQ [4 min], Central Plaza [2 min], Westway Intersection [2 min], Oakwood Apartments [12 min]
Central Plaza (commercial) → St. Mary's Medical Center [7 min], Central Fire Station [8 min], Metro Police HQ [5 min], Birchwood Place [10 min], Cedar Park Village [10 min], Riverside Market [2 min], Westway Intersection [2 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [4 min], Riverside Market [2 min], Central Plaza [2 min], Metro Police HQ [4 min], Highway 9 Interchange [9 min]
Highway 9 Interchange (road_junction) → Birchwood Place [2 min], Oakwood Apartments [9 min], Cedar Park Village [3 min], Sunset Villas [6 min], Magnolia Gardens [3 min], Westway Intersection [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Bad crash on Maple Boulevard! Car flipped over near Oakwood Apartments. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Market               | sev 5 | police_0 ETA 3 min | opened step 1
EVT-0002 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 6 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westway Intersection [4 min], Central Plaza [7 min], Riverside Market [7 min], Metro Police HQ [8 min]
Central Fire Station (fire_station) → Riverside Market [5 min], Central Plaza [8 min], Metro Police HQ [7 min], Sunset Villas [8 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [8 min], Central Fire Station [7 min], Riverside Market [4 min], Central Plaza [5 min], Magnolia Gardens [4 min], Sunset Villas [8 min], Westway Intersection [4 min]
Birchwood Place (residential) → Highway 9 Interchange [2 min], Sunset Villas [4 min], Central Plaza [10 min], Cedar Park Village [6 min], Magnolia Gardens [3 min]
Oakwood Apartments (residential) → Cedar Park Village [6 min], Highway 9 Interchange [9 min], Magnolia Gardens [11 min], Riverside Market [12 min]
Cedar Park Village (residential) → Oakwood Apartments [6 min], Highway 9 Interchange [3 min], Birchwood Place [6 min], Central Plaza [10 min]
Sunset Villas (residential) → Metro Police HQ [8 min], Birchwood Place [4 min], Magnolia Gardens [2 min], Highway 9 Interchange [6 min], Central Fire Station [8 min]
Magnolia Gardens (residential) → Metro Police HQ [4 min], Sunset Villas [2 min], Birchwood Place [3 min], Highway 9 Interchange [3 min], Oakwood Apartments [11 min]
Riverside Market (commercial) → St. Mary's Medical Center [7 min], Central Fire Station [5 min], Metro Police HQ [4 min], Central Plaza [2 min], Westway Intersection [2 min], Oakwood Apartments [12 min]
Central Plaza (commercial) → St. Mary's Medical Center [7 min], Central Fire Station [8 min], Metro Police HQ [5 min], Birchwood Place [10 min], Cedar Park Village [10 min], Riverside Market [2 min], Westway Intersection [2 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [4 min], Riverside Market [2 min], Central Plaza [2 min], Metro Police HQ [4 min], Highway 9 Interchange [9 min]
Highway 9 Interchange (road_junction) → Birchwood Place [2 min], Oakwood Apartments [9 min], Cedar Park Village [3 min], Sunset Villas [6 min], Magnolia Gardens [3 min], Westway Intersection [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Fender bender on Maple Boulevard near Oakwood Apartments. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Market               | sev 5 | police_0 ETA 3 min | opened step 1
EVT-0002 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 6 min | opened step 2
EVT-0003 | accident   | Oakwood Apartments             | sev 3 | ambulance_4 ETA 18 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Riverside Market               | ON_SCENE → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westway Intersection [4 min], Central Plaza [7 min], Riverside Market [7 min], Metro Police HQ [8 min]
Central Fire Station (fire_station) → Riverside Market [5 min], Central Plaza [8 min], Metro Police HQ [7 min], Sunset Villas [8 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [8 min], Central Fire Station [7 min], Riverside Market [4 min], Central Plaza [5 min], Magnolia Gardens [4 min], Sunset Villas [8 min], Westway Intersection [4 min]
Birchwood Place (residential) → Highway 9 Interchange [2 min], Sunset Villas [4 min], Central Plaza [10 min], Cedar Park Village [6 min], Magnolia Gardens [3 min]
Oakwood Apartments (residential) → Cedar Park Village [6 min], Highway 9 Interchange [9 min], Magnolia Gardens [11 min], Riverside Market [12 min]
Cedar Park Village (residential) → Oakwood Apartments [6 min], Highway 9 Interchange [3 min], Birchwood Place [6 min], Central Plaza [10 min]
Sunset Villas (residential) → Metro Police HQ [8 min], Birchwood Place [4 min], Magnolia Gardens [2 min], Highway 9 Interchange [6 min], Central Fire Station [8 min]
Magnolia Gardens (residential) → Metro Police HQ [4 min], Sunset Villas [2 min], Birchwood Place [3 min], Highway 9 Interchange [3 min], Oakwood Apartments [11 min]
Riverside Market (commercial) → St. Mary's Medical Center [7 min], Central Fire Station [5 min], Metro Police HQ [4 min], Central Plaza [2 min], Westway Intersection [2 min], Oakwood Apartments [12 min]
Central Plaza (commercial) → St. Mary's Medical Center [7 min], Central Fire Station [8 min], Metro Police HQ [5 min], Birchwood Place [10 min], Cedar Park Village [10 min], Riverside Market [2 min], Westway Intersection [2 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [4 min], Riverside Market [2 min], Central Plaza [2 min], Metro Police HQ [4 min], Highway 9 Interchange [9 min]
Highway 9 Interchange (road_junction) → Birchwood Place [2 min], Oakwood Apartments [9 min], Cedar Park Village [3 min], Sunset Villas [6 min], Magnolia Gardens [3 min], Westway Intersection [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → ambulance ambulance_4

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Pedestrian hit by a truck at Third Drive near Cedar Park Village. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Market               | sev 5 | police_0 ETA 3 min | opened step 1
EVT-0002 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 6 min | opened step 2
EVT-0003 | accident   | Oakwood Apartments             | sev 3 | ambulance_4 ETA 18 min | opened step 3
EVT-0004 | accident   | Oakwood Apartments             | sev 3 | ambulance_5 ETA 18 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Riverside Market               | ON_SCENE → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westway Intersection [4 min], Central Plaza [7 min], Riverside Market [7 min], Metro Police HQ [8 min]
Central Fire Station (fire_station) → Riverside Market [5 min], Central Plaza [8 min], Metro Police HQ [7 min], Sunset Villas [8 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [8 min], Central Fire Station [7 min], Riverside Market [4 min], Central Plaza [5 min], Magnolia Gardens [4 min], Sunset Villas [8 min], Westway Intersection [4 min]
Birchwood Place (residential) → Highway 9 Interchange [2 min], Sunset Villas [4 min], Central Plaza [10 min], Cedar Park Village [6 min], Magnolia Gardens [3 min]
Oakwood Apartments (residential) → Cedar Park Village [6 min], Highway 9 Interchange [9 min], Magnolia Gardens [11 min], Riverside Market [12 min]
Cedar Park Village (residential) → Oakwood Apartments [6 min], Highway 9 Interchange [3 min], Birchwood Place [6 min], Central Plaza [10 min]
Sunset Villas (residential) → Metro Police HQ [8 min], Birchwood Place [4 min], Magnolia Gardens [2 min], Highway 9 Interchange [6 min], Central Fire Station [8 min]
Magnolia Gardens (residential) → Metro Police HQ [4 min], Sunset Villas [2 min], Birchwood Place [3 min], Highway 9 Interchange [3 min], Oakwood Apartments [11 min]
Riverside Market (commercial) → St. Mary's Medical Center [7 min], Central Fire Station [5 min], Metro Police HQ [4 min], Central Plaza [2 min], Westway Intersection [2 min], Oakwood Apartments [12 min]
Central Plaza (commercial) → St. Mary's Medical Center [7 min], Central Fire Station [8 min], Metro Police HQ [5 min], Birchwood Place [10 min], Cedar Park Village [10 min], Riverside Market [2 min], Westway Intersection [2 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [4 min], Riverside Market [2 min], Central Plaza [2 min], Metro Police HQ [4 min], Highway 9 Interchange [9 min]
Highway 9 Interchange (road_junction) → Birchwood Place [2 min], Oakwood Apartments [9 min], Cedar Park Village [3 min], Sunset Villas [6 min], Magnolia Gardens [3 min], Westway Intersection [9 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → ambulance ambulance_4
Step 4: CALL-0004 → ambulance ambulance_5

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Fender bender on Maple Boulevard near Oakwood Apartments. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 6 min | opened step 2
EVT-0003 | accident   | Oakwood Apartments             | sev 3 | ambulance_4 ETA 18 min | opened step 3
EVT-0004 | accident   | Oakwood Apartments             | sev 3 | ambulance_5 ETA 18 min | opened step 4
EVT-0005 | accident   | Cedar Park Village             | sev 3 | HELD → ambulance_3 | opened step 5

=== UNIT STATUS ===
police_0        | police     | Riverside Market               | RETURNING → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westway Intersection [4 min], Central Plaza [7 min], Riverside Market [7 min], Metro Police HQ [8 min]
Central Fire Station (fire_station) → Riverside Market [5 min], Central Plaza [8 min], Metro Police HQ [7 min], Sunset Villas [8 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [8 min], Central Fire Station [7 min], Riverside Market [4 min], Central Plaza [5 min], Magnolia Gardens [4 min], Sunset Villas [8 min], Westway Intersection [4 min]
Birchwood Place (residential) → Highway 9 Interchange [2 min], Sunset Villas [4 min], Central Plaza [10 min], Cedar Park Village [6 min], Magnolia Gardens [3 min]
Oakwood Apartments (residential) → Cedar Park Village [6 min], Highway 9 Interchange [9 min], Magnolia Gardens [11 min], Riverside Market [12 min]
Cedar Park Village (residential) → Oakwood Apartments [6 min], Highway 9 Interchange [3 min], Birchwood Place [6 min], Central Plaza [10 min]
Sunset Villas (residential) → Metro Police HQ [8 min], Birchwood Place [4 min], Magnolia Gardens [2 min], Highway 9 Interchange [6 min], Central Fire Station [8 min]
Magnolia Gardens (residential) → Metro Police HQ [4 min], Sunset Villas [2 min], Birchwood Place [3 min], Highway 9 Interchange [3 min], Oakwood Apartments [11 min]
Riverside Market (commercial) → St. Mary's Medical Center [7 min], Central Fire Station [5 min], Metro Police HQ [4 min], Central Plaza [2 min], Westway Intersection [2 min], Oakwood Apartments [12 min]
Central Plaza (commercial) → St. Mary's Medical Center [7 min], Central Fire Station [8 min], Metro Police HQ [5 min], Birchwood Place [10 min], Cedar Park Village [10 min], Riverside Market [2 min], Westway Intersection [2 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [4 min], Riverside Market [2 min], Central Plaza [2 min], Metro Police HQ [4 min], Highway 9 Interchange [9 min]
Highway 9 Interchange (road_junction) → Birchwood Place [2 min], Oakwood Apartments [9 min], Cedar Park Village [3 min], Sunset Villas [6 min], Magnolia Gardens [3 min], Westway Intersection [9 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ambulance_4
Step 4: CALL-0004 → ambulance ambulance_5
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_4", "from_event_id": "EVT-0003", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Fender bender on Maple Boulevard near Oakwood Apartments. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 6 min | opened step 2
EVT-0003 | accident   | Oakwood Apartments             | sev 3 | UNASSIGNED | opened step 3
EVT-0004 | accident   | Oakwood Apartments             | sev 3 | ambulance_5 ETA 18 min | opened step 4
EVT-0005 | accident   | Cedar Park Village             | sev 3 | HELD → ambulance_3 | opened step 5
EVT-0006 | accident   | Oakwood Apartments             | sev 4 | ambulance_4 ETA 18 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Riverside Market               | RETURNING → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westway Intersection [4 min], Central Plaza [7 min], Riverside Market [7 min], Metro Police HQ [8 min]
Central Fire Station (fire_station) → Riverside Market [5 min], Central Plaza [8 min], Metro Police HQ [7 min], Sunset Villas [8 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [8 min], Central Fire Station [7 min], Riverside Market [4 min], Central Plaza [5 min], Magnolia Gardens [4 min], Sunset Villas [8 min], Westway Intersection [4 min]
Birchwood Place (residential) → Highway 9 Interchange [2 min], Sunset Villas [4 min], Central Plaza [10 min], Cedar Park Village [6 min], Magnolia Gardens [3 min]
Oakwood Apartments (residential) → Cedar Park Village [6 min], Highway 9 Interchange [9 min], Magnolia Gardens [11 min], Riverside Market [12 min]
Cedar Park Village (residential) → Oakwood Apartments [6 min], Highway 9 Interchange [3 min], Birchwood Place [6 min], Central Plaza [10 min]
Sunset Villas (residential) → Metro Police HQ [8 min], Birchwood Place [4 min], Magnolia Gardens [2 min], Highway 9 Interchange [6 min], Central Fire Station [8 min]
Magnolia Gardens (residential) → Metro Police HQ [4 min], Sunset Villas [2 min], Birchwood Place [3 min], Highway 9 Interchange [3 min], Oakwood Apartments [11 min]
Riverside Market (commercial) → St. Mary's Medical Center [7 min], Central Fire Station [5 min], Metro Police HQ [4 min], Central Plaza [2 min], Westway Intersection [2 min], Oakwood Apartments [12 min]
Central Plaza (commercial) → St. Mary's Medical Center [7 min], Central Fire Station [8 min], Metro Police HQ [5 min], Birchwood Place [10 min], Cedar Park Village [10 min], Riverside Market [2 min], Westway Intersection [2 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [4 min], Riverside Market [2 min], Central Plaza [2 min], Metro Police HQ [4 min], Highway 9 Interchange [9 min]
Highway 9 Interchange (road_junction) → Birchwood Place [2 min], Oakwood Apartments [9 min], Cedar Park Village [3 min], Sunset Villas [6 min], Magnolia Gardens [3 min], Westway Intersection [9 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → ambulance ambulance_5
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_3)
Step 6: CALL-0006 → ambulance ?

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
I'd like to report a shoplifter at Sunset Villas on Maple Street. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 6 min | opened step 2
EVT-0004 | accident   | Oakwood Apartments             | sev 3 | ambulance_5 ETA 18 min | opened step 4
EVT-0005 | accident   | Cedar Park Village             | sev 3 | HELD → ambulance_3 | opened step 5
EVT-0006 | accident   | Oakwood Apartments             | sev 4 | ambulance_4 ETA 18 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Central Plaza                  | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westway Intersection [4 min], Central Plaza [7 min], Riverside Market [7 min], Metro Police HQ [8 min]
Central Fire Station (fire_station) → Riverside Market [5 min], Central Plaza [8 min], Metro Police HQ [7 min], Sunset Villas [8 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [8 min], Central Fire Station [7 min], Riverside Market [4 min], Central Plaza [5 min], Magnolia Gardens [4 min], Sunset Villas [8 min], Westway Intersection [4 min]
Birchwood Place (residential) → Highway 9 Interchange [2 min], Sunset Villas [4 min], Central Plaza [10 min], Cedar Park Village [6 min], Magnolia Gardens [3 min]
Oakwood Apartments (residential) → Cedar Park Village [6 min], Highway 9 Interchange [9 min], Magnolia Gardens [11 min], Riverside Market [12 min]
Cedar Park Village (residential) → Oakwood Apartments [6 min], Highway 9 Interchange [3 min], Birchwood Place [6 min], Central Plaza [10 min]
Sunset Villas (residential) → Metro Police HQ [8 min], Birchwood Place [4 min], Magnolia Gardens [2 min], Highway 9 Interchange [6 min], Central Fire Station [8 min]
Magnolia Gardens (residential) → Metro Police HQ [4 min], Sunset Villas [2 min], Birchwood Place [3 min], Highway 9 Interchange [3 min], Oakwood Apartments [11 min]
Riverside Market (commercial) → St. Mary's Medical Center [7 min], Central Fire Station [5 min], Metro Police HQ [4 min], Central Plaza [2 min], Westway Intersection [2 min], Oakwood Apartments [12 min]
Central Plaza (commercial) → St. Mary's Medical Center [7 min], Central Fire Station [8 min], Metro Police HQ [5 min], Birchwood Place [10 min], Cedar Park Village [10 min], Riverside Market [2 min], Westway Intersection [2 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [4 min], Riverside Market [2 min], Central Plaza [2 min], Metro Police HQ [4 min], Highway 9 Interchange [9 min]
Highway 9 Interchange (road_junction) → Birchwood Place [2 min], Oakwood Apartments [9 min], Cedar Park Village [3 min], Sunset Villas [6 min], Magnolia Gardens [3 min], Westway Intersection [9 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_3)
Step 6: CALL-0006 → ambulance ?
Step 7: CALL-0007 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
There's a fight outside Riverside Market on First Street. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 6 min | opened step 2
EVT-0004 | accident   | Oakwood Apartments             | sev 3 | ambulance_5 ETA 18 min | opened step 4
EVT-0005 | accident   | Cedar Park Village             | sev 3 | HELD → ambulance_3 | opened step 5
EVT-0006 | accident   | Oakwood Apartments             | sev 4 | ambulance_4 ETA 18 min | opened step 6
EVT-0007 | crime      | Sunset Villas                  | sev 2 | police_0 ETA 6 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0007
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Central Plaza                  | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westway Intersection [4 min], Central Plaza [7 min], Riverside Market [7 min], Metro Police HQ [8 min]
Central Fire Station (fire_station) → Riverside Market [5 min], Central Plaza [8 min], Metro Police HQ [7 min], Sunset Villas [8 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [8 min], Central Fire Station [7 min], Riverside Market [4 min], Central Plaza [5 min], Magnolia Gardens [4 min], Sunset Villas [8 min], Westway Intersection [4 min]
Birchwood Place (residential) → Highway 9 Interchange [2 min], Sunset Villas [4 min], Central Plaza [10 min], Cedar Park Village [6 min], Magnolia Gardens [3 min]
Oakwood Apartments (residential) → Cedar Park Village [6 min], Highway 9 Interchange [9 min], Magnolia Gardens [11 min], Riverside Market [12 min]
Cedar Park Village (residential) → Oakwood Apartments [6 min], Highway 9 Interchange [3 min], Birchwood Place [6 min], Central Plaza [10 min]
Sunset Villas (residential) → Metro Police HQ [8 min], Birchwood Place [4 min], Magnolia Gardens [2 min], Highway 9 Interchange [6 min], Central Fire Station [8 min]
Magnolia Gardens (residential) → Metro Police HQ [4 min], Sunset Villas [2 min], Birchwood Place [3 min], Highway 9 Interchange [3 min], Oakwood Apartments [11 min]
Riverside Market (commercial) → St. Mary's Medical Center [7 min], Central Fire Station [5 min], Metro Police HQ [4 min], Central Plaza [2 min], Westway Intersection [2 min], Oakwood Apartments [12 min]
Central Plaza (commercial) → St. Mary's Medical Center [7 min], Central Fire Station [8 min], Metro Police HQ [5 min], Birchwood Place [10 min], Cedar Park Village [10 min], Riverside Market [2 min], Westway Intersection [2 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [4 min], Riverside Market [2 min], Central Plaza [2 min], Metro Police HQ [4 min], Highway 9 Interchange [9 min]
Highway 9 Interchange (road_junction) → Birchwood Place [2 min], Oakwood Apartments [9 min], Cedar Park Village [3 min], Sunset Villas [6 min], Magnolia Gardens [3 min], Westway Intersection [9 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → ambulance ?
Step 7: CALL-0007 → Duplicate of EVT-0003
Step 8: CALL-0008 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Someone's not breathing at Riverside Market! A bystander is doing CPR. Please send an ambulance to First Street immediately!

=== ACTIVE EVENTS ===
EVT-0004 | accident   | Oakwood Apartments             | sev 3 | ambulance_5 ETA 18 min | opened step 4
EVT-0005 | accident   | Cedar Park Village             | sev 3 | HELD → ambulance_3 | opened step 5
EVT-0006 | accident   | Oakwood Apartments             | sev 4 | ambulance_4 ETA 18 min | opened step 6
EVT-0007 | crime      | Sunset Villas                  | sev 2 | police_0 ETA 6 min | opened step 8
EVT-0008 | crime      | Riverside Market               | sev 4 | police_1 ETA 3 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0007
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0008
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Central Plaza                  | RETURNING → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westway Intersection [4 min], Central Plaza [7 min], Riverside Market [7 min], Metro Police HQ [8 min]
Central Fire Station (fire_station) → Riverside Market [5 min], Central Plaza [8 min], Metro Police HQ [7 min], Sunset Villas [8 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [8 min], Central Fire Station [7 min], Riverside Market [4 min], Central Plaza [5 min], Magnolia Gardens [4 min], Sunset Villas [8 min], Westway Intersection [4 min]
Birchwood Place (residential) → Highway 9 Interchange [2 min], Sunset Villas [4 min], Central Plaza [10 min], Cedar Park Village [6 min], Magnolia Gardens [3 min]
Oakwood Apartments (residential) → Cedar Park Village [6 min], Highway 9 Interchange [9 min], Magnolia Gardens [11 min], Riverside Market [12 min]
Cedar Park Village (residential) → Oakwood Apartments [6 min], Highway 9 Interchange [3 min], Birchwood Place [6 min], Central Plaza [10 min]
Sunset Villas (residential) → Metro Police HQ [8 min], Birchwood Place [4 min], Magnolia Gardens [2 min], Highway 9 Interchange [6 min], Central Fire Station [8 min]
Magnolia Gardens (residential) → Metro Police HQ [4 min], Sunset Villas [2 min], Birchwood Place [3 min], Highway 9 Interchange [3 min], Oakwood Apartments [11 min]
Riverside Market (commercial) → St. Mary's Medical Center [7 min], Central Fire Station [5 min], Metro Police HQ [4 min], Central Plaza [2 min], Westway Intersection [2 min], Oakwood Apartments [12 min]
Central Plaza (commercial) → St. Mary's Medical Center [7 min], Central Fire Station [8 min], Metro Police HQ [5 min], Birchwood Place [10 min], Cedar Park Village [10 min], Riverside Market [2 min], Westway Intersection [2 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [4 min], Riverside Market [2 min], Central Plaza [2 min], Metro Police HQ [4 min], Highway 9 Interchange [9 min]
Highway 9 Interchange (road_junction) → Birchwood Place [2 min], Oakwood Apartments [9 min], Cedar Park Village [3 min], Sunset Villas [6 min], Magnolia Gardens [3 min], Westway Intersection [9 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0003
Step 8: CALL-0008 → police police_0
Step 9: CALL-0009 → police police_1

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Oh god, the whole kitchen is on fire at 490 Maple Drive! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Mall [5 min], Central Crossroads [5 min], Elmwood Terrace [7 min], Maple Heights [8 min]
Westside Fire Department (fire_station) → Sunset Villas [4 min], Central Crossroads [3 min], Elmwood Terrace [5 min], Metro Police HQ [7 min], Downtown Mall [7 min], Riverside Market [7 min]
Metro Police HQ (police_station) → Westside Fire Department [7 min], Riverside Market [5 min], Central Crossroads [10 min]
Maple Heights (residential) → Riverside General Hospital [8 min], Riverside Market [6 min], Elmwood Terrace [13 min]
Sunset Villas (residential) → Westside Fire Department [4 min], Central Crossroads [6 min], Elmwood Terrace [5 min], Downtown Mall [7 min]
Elmwood Terrace (residential) → Riverside General Hospital [7 min], Westside Fire Department [5 min], Maple Heights [13 min], Sunset Villas [5 min], Central Crossroads [3 min], Downtown Mall [4 min]
Riverside Market (commercial) → Metro Police HQ [5 min], Maple Heights [6 min], Westside Fire Department [7 min]
Downtown Mall (commercial) → Riverside General Hospital [5 min], Westside Fire Department [7 min], Elmwood Terrace [4 min], Central Crossroads [3 min], Sunset Villas [7 min]
Central Crossroads (road_junction) → Riverside General Hospital [5 min], Westside Fire Department [3 min], Metro Police HQ [10 min], Sunset Villas [6 min], Elmwood Terrace [3 min], Downtown Mall [3 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Hi, I think I see some smoke coming from behind Maple Heights. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Maple Heights                  | sev 4 | fire_5 ETA 13 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Mall [5 min], Central Crossroads [5 min], Elmwood Terrace [7 min], Maple Heights [8 min]
Westside Fire Department (fire_station) → Sunset Villas [4 min], Central Crossroads [3 min], Elmwood Terrace [5 min], Metro Police HQ [7 min], Downtown Mall [7 min], Riverside Market [7 min]
Metro Police HQ (police_station) → Westside Fire Department [7 min], Riverside Market [5 min], Central Crossroads [10 min]
Maple Heights (residential) → Riverside General Hospital [8 min], Riverside Market [6 min], Elmwood Terrace [13 min]
Sunset Villas (residential) → Westside Fire Department [4 min], Central Crossroads [6 min], Elmwood Terrace [5 min], Downtown Mall [7 min]
Elmwood Terrace (residential) → Riverside General Hospital [7 min], Westside Fire Department [5 min], Maple Heights [13 min], Sunset Villas [5 min], Central Crossroads [3 min], Downtown Mall [4 min]
Riverside Market (commercial) → Metro Police HQ [5 min], Maple Heights [6 min], Westside Fire Department [7 min]
Downtown Mall (commercial) → Riverside General Hospital [5 min], Westside Fire Department [7 min], Elmwood Terrace [4 min], Central Crossroads [3 min], Sunset Villas [7 min]
Central Crossroads (road_junction) → Riverside General Hospital [5 min], Westside Fire Department [3 min], Metro Police HQ [10 min], Sunset Villas [6 min], Elmwood Terrace [3 min], Downtown Mall [3 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's a break-in happening right now at 155 Maple Drive. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Maple Heights                  | sev 4 | fire_5 ETA 13 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Mall [5 min], Central Crossroads [5 min], Elmwood Terrace [7 min], Maple Heights [8 min]
Westside Fire Department (fire_station) → Sunset Villas [4 min], Central Crossroads [3 min], Elmwood Terrace [5 min], Metro Police HQ [7 min], Downtown Mall [7 min], Riverside Market [7 min]
Metro Police HQ (police_station) → Westside Fire Department [7 min], Riverside Market [5 min], Central Crossroads [10 min]
Maple Heights (residential) → Riverside General Hospital [8 min], Riverside Market [6 min], Elmwood Terrace [13 min]
Sunset Villas (residential) → Westside Fire Department [4 min], Central Crossroads [6 min], Elmwood Terrace [5 min], Downtown Mall [7 min]
Elmwood Terrace (residential) → Riverside General Hospital [7 min], Westside Fire Department [5 min], Maple Heights [13 min], Sunset Villas [5 min], Central Crossroads [3 min], Downtown Mall [4 min]
Riverside Market (commercial) → Metro Police HQ [5 min], Maple Heights [6 min], Westside Fire Department [7 min]
Downtown Mall (commercial) → Riverside General Hospital [5 min], Westside Fire Department [7 min], Elmwood Terrace [4 min], Central Crossroads [3 min], Sunset Villas [7 min]
Central Crossroads (road_junction) → Riverside General Hospital [5 min], Westside Fire Department [3 min], Metro Police HQ [10 min], Sunset Villas [6 min], Elmwood Terrace [3 min], Downtown Mall [3 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Oh god, the whole kitchen is on fire at 946 Maple Drive! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Maple Heights                  | sev 4 | fire_5 ETA 13 min | opened step 1
EVT-0002 | crime      | Maple Heights                  | sev 3 | police_0 ETA 10 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Mall [5 min], Central Crossroads [5 min], Elmwood Terrace [7 min], Maple Heights [8 min]
Westside Fire Department (fire_station) → Sunset Villas [4 min], Central Crossroads [3 min], Elmwood Terrace [5 min], Metro Police HQ [7 min], Downtown Mall [7 min], Riverside Market [7 min]
Metro Police HQ (police_station) → Westside Fire Department [7 min], Riverside Market [5 min], Central Crossroads [10 min]
Maple Heights (residential) → Riverside General Hospital [8 min], Riverside Market [6 min], Elmwood Terrace [13 min]
Sunset Villas (residential) → Westside Fire Department [4 min], Central Crossroads [6 min], Elmwood Terrace [5 min], Downtown Mall [7 min]
Elmwood Terrace (residential) → Riverside General Hospital [7 min], Westside Fire Department [5 min], Maple Heights [13 min], Sunset Villas [5 min], Central Crossroads [3 min], Downtown Mall [4 min]
Riverside Market (commercial) → Metro Police HQ [5 min], Maple Heights [6 min], Westside Fire Department [7 min]
Downtown Mall (commercial) → Riverside General Hospital [5 min], Westside Fire Department [7 min], Elmwood Terrace [4 min], Central Crossroads [3 min], Sunset Villas [7 min]
Central Crossroads (road_junction) → Riverside General Hospital [5 min], Westside Fire Department [3 min], Metro Police HQ [10 min], Sunset Villas [6 min], Elmwood Terrace [3 min], Downtown Mall [3 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Hi, I think I see some smoke coming from behind Maple Heights. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Maple Heights                  | sev 4 | fire_5 ETA 13 min | opened step 1
EVT-0002 | crime      | Maple Heights                  | sev 3 | police_0 ETA 10 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Mall [5 min], Central Crossroads [5 min], Elmwood Terrace [7 min], Maple Heights [8 min]
Westside Fire Department (fire_station) → Sunset Villas [4 min], Central Crossroads [3 min], Elmwood Terrace [5 min], Metro Police HQ [7 min], Downtown Mall [7 min], Riverside Market [7 min]
Metro Police HQ (police_station) → Westside Fire Department [7 min], Riverside Market [5 min], Central Crossroads [10 min]
Maple Heights (residential) → Riverside General Hospital [8 min], Riverside Market [6 min], Elmwood Terrace [13 min]
Sunset Villas (residential) → Westside Fire Department [4 min], Central Crossroads [6 min], Elmwood Terrace [5 min], Downtown Mall [7 min]
Elmwood Terrace (residential) → Riverside General Hospital [7 min], Westside Fire Department [5 min], Maple Heights [13 min], Sunset Villas [5 min], Central Crossroads [3 min], Downtown Mall [4 min]
Riverside Market (commercial) → Metro Police HQ [5 min], Maple Heights [6 min], Westside Fire Department [7 min]
Downtown Mall (commercial) → Riverside General Hospital [5 min], Westside Fire Department [7 min], Elmwood Terrace [4 min], Central Crossroads [3 min], Sunset Villas [7 min]
Central Crossroads (road_junction) → Riverside General Hospital [5 min], Westside Fire Department [3 min], Metro Police HQ [10 min], Sunset Villas [6 min], Elmwood Terrace [3 min], Downtown Mall [3 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → police police_0
Step 4: CALL-0004 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's a break-in happening right now at 223 Maple Drive. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Maple Heights                  | sev 4 | fire_5 ETA 13 min | opened step 1
EVT-0002 | crime      | Maple Heights                  | sev 3 | police_0 ETA 10 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Mall [5 min], Central Crossroads [5 min], Elmwood Terrace [7 min], Maple Heights [8 min]
Westside Fire Department (fire_station) → Sunset Villas [4 min], Central Crossroads [3 min], Elmwood Terrace [5 min], Metro Police HQ [7 min], Downtown Mall [7 min], Riverside Market [7 min]
Metro Police HQ (police_station) → Westside Fire Department [7 min], Riverside Market [5 min], Central Crossroads [10 min]
Maple Heights (residential) → Riverside General Hospital [8 min], Riverside Market [6 min], Elmwood Terrace [13 min]
Sunset Villas (residential) → Westside Fire Department [4 min], Central Crossroads [6 min], Elmwood Terrace [5 min], Downtown Mall [7 min]
Elmwood Terrace (residential) → Riverside General Hospital [7 min], Westside Fire Department [5 min], Maple Heights [13 min], Sunset Villas [5 min], Central Crossroads [3 min], Downtown Mall [4 min]
Riverside Market (commercial) → Metro Police HQ [5 min], Maple Heights [6 min], Westside Fire Department [7 min]
Downtown Mall (commercial) → Riverside General Hospital [5 min], Westside Fire Department [7 min], Elmwood Terrace [4 min], Central Crossroads [3 min], Sunset Villas [7 min]
Central Crossroads (road_junction) → Riverside General Hospital [5 min], Westside Fire Department [3 min], Metro Police HQ [10 min], Sunset Villas [6 min], Elmwood Terrace [3 min], Downtown Mall [3 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → police police_0
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Yeah there's a small fire in a dumpster near Maple Heights on Maple Drive. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Maple Heights                  | sev 4 | fire_5 ETA 13 min | opened step 1
EVT-0002 | crime      | Maple Heights                  | sev 3 | police_0 ETA 10 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Mall [5 min], Central Crossroads [5 min], Elmwood Terrace [7 min], Maple Heights [8 min]
Westside Fire Department (fire_station) → Sunset Villas [4 min], Central Crossroads [3 min], Elmwood Terrace [5 min], Metro Police HQ [7 min], Downtown Mall [7 min], Riverside Market [7 min]
Metro Police HQ (police_station) → Westside Fire Department [7 min], Riverside Market [5 min], Central Crossroads [10 min]
Maple Heights (residential) → Riverside General Hospital [8 min], Riverside Market [6 min], Elmwood Terrace [13 min]
Sunset Villas (residential) → Westside Fire Department [4 min], Central Crossroads [6 min], Elmwood Terrace [5 min], Downtown Mall [7 min]
Elmwood Terrace (residential) → Riverside General Hospital [7 min], Westside Fire Department [5 min], Maple Heights [13 min], Sunset Villas [5 min], Central Crossroads [3 min], Downtown Mall [4 min]
Riverside Market (commercial) → Metro Police HQ [5 min], Maple Heights [6 min], Westside Fire Department [7 min]
Downtown Mall (commercial) → Riverside General Hospital [5 min], Westside Fire Department [7 min], Elmwood Terrace [4 min], Central Crossroads [3 min], Sunset Villas [7 min]
Central Crossroads (road_junction) → Riverside General Hospital [5 min], Westside Fire Department [3 min], Metro Police HQ [10 min], Sunset Villas [6 min], Elmwood Terrace [3 min], Downtown Mall [3 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Yeah there's a small fire in a dumpster near Riverside Market on Pine Boulevard. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Maple Heights                  | sev 4 | fire_5 ETA 13 min | opened step 1
EVT-0002 | crime      | Maple Heights                  | sev 3 | police_0 ETA 10 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Mall [5 min], Central Crossroads [5 min], Elmwood Terrace [7 min], Maple Heights [8 min]
Westside Fire Department (fire_station) → Sunset Villas [4 min], Central Crossroads [3 min], Elmwood Terrace [5 min], Metro Police HQ [7 min], Downtown Mall [7 min], Riverside Market [7 min]
Metro Police HQ (police_station) → Westside Fire Department [7 min], Riverside Market [5 min], Central Crossroads [10 min]
Maple Heights (residential) → Riverside General Hospital [8 min], Riverside Market [6 min], Elmwood Terrace [13 min]
Sunset Villas (residential) → Westside Fire Department [4 min], Central Crossroads [6 min], Elmwood Terrace [5 min], Downtown Mall [7 min]
Elmwood Terrace (residential) → Riverside General Hospital [7 min], Westside Fire Department [5 min], Maple Heights [13 min], Sunset Villas [5 min], Central Crossroads [3 min], Downtown Mall [4 min]
Riverside Market (commercial) → Metro Police HQ [5 min], Maple Heights [6 min], Westside Fire Department [7 min]
Downtown Mall (commercial) → Riverside General Hospital [5 min], Westside Fire Department [7 min], Elmwood Terrace [4 min], Central Crossroads [3 min], Sunset Villas [7 min]
Central Crossroads (road_junction) → Riverside General Hospital [5 min], Westside Fire Department [3 min], Metro Police HQ [10 min], Sunset Villas [6 min], Elmwood Terrace [3 min], Downtown Mall [3 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → Duplicate of EVT-0002
Step 7: CALL-0007 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}