[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
A cyclist got hit by a car near Parkside Shopping Center. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Birchwood Place                | sev 4 | fire_5 ETA 8 min | opened step 9
EVT-0005 | medical    | Oak Avenue Shops               | sev 5 | ambulance_4 ETA 9 min | opened step 11
EVT-0006 | accident   | Parkside Shopping Center       | sev 5 | HELD → ambulance_2 | opened step 12
EVT-0007 | fire       | Birchwood Place                | sev 1 | fire_6 ETA 8 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Oak Avenue Shops               | RETURNING → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Highway 9 Interchange [1 min], Parkside Shopping Center [2 min], Westside Fire Department [1 min], Westway Intersection [8 min], Birchwood Place [7 min], Riverside Condos [8 min]
Westside Fire Department (fire_station) → Riverside General Hospital [1 min], Highway 9 Interchange [1 min], Parkside Shopping Center [3 min], Hilltop Manor [4 min], Westway Intersection [4 min], Birchwood Place [9 min], Willow Creek Homes [7 min]
Downtown Precinct (police_station) → Riverside Condos [3 min], Oak Avenue Shops [4 min]
Birchwood Place (residential) → Oak Avenue Shops [6 min], Highway 9 Interchange [8 min], Westside Fire Department [9 min], Riverside General Hospital [7 min], Hilltop Manor [9 min]
Hilltop Manor (residential) → Westside Fire Department [4 min], Birchwood Place [9 min], Westway Intersection [4 min], Willow Creek Homes [4 min]
Willow Creek Homes (residential) → Hilltop Manor [4 min], Westway Intersection [6 min], Westside Fire Department [7 min], Parkside Shopping Center [6 min]
Riverside Condos (residential) → Downtown Precinct [3 min], Oak Avenue Shops [5 min], Riverside General Hospital [8 min], Highway 9 Interchange [8 min]
Oak Avenue Shops (commercial) → Downtown Precinct [4 min], Birchwood Place [6 min], Riverside Condos [5 min], Highway 9 Interchange [8 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [2 min], Westside Fire Department [3 min], Willow Creek Homes [6 min], Highway 9 Interchange [1 min], Westway Intersection [8 min]
Westway Intersection (road_junction) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Hilltop Manor [4 min], Willow Creek Homes [6 min], Parkside Shopping Center [8 min]
Highway 9 Interchange (road_junction) → Riverside General Hospital [1 min], Westside Fire Department [1 min], Birchwood Place [8 min], Riverside Condos [8 min], Oak Avenue Shops [8 min], Parkside Shopping Center [1 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → ambulance ambulance_4
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_2)
Step 13: CALL-0013 → fire fire_6

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0006", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
I'd like to report a shoplifter at Birchwood Place on Second Drive. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Birchwood Place                | sev 4 | fire_5 ETA 8 min | opened step 9
EVT-0005 | medical    | Oak Avenue Shops               | sev 5 | ambulance_4 ETA 9 min | opened step 11
EVT-0006 | accident   | Parkside Shopping Center       | sev 5 | ambulance_2 ETA 2 min | opened step 12
EVT-0007 | fire       | Birchwood Place                | sev 1 | fire_6 ETA 8 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Highway 9 Interchange [1 min], Parkside Shopping Center [2 min], Westside Fire Department [1 min], Westway Intersection [8 min], Birchwood Place [7 min], Riverside Condos [8 min]
Westside Fire Department (fire_station) → Riverside General Hospital [1 min], Highway 9 Interchange [1 min], Parkside Shopping Center [3 min], Hilltop Manor [4 min], Westway Intersection [4 min], Birchwood Place [9 min], Willow Creek Homes [7 min]
Downtown Precinct (police_station) → Riverside Condos [3 min], Oak Avenue Shops [4 min]
Birchwood Place (residential) → Oak Avenue Shops [6 min], Highway 9 Interchange [8 min], Westside Fire Department [9 min], Riverside General Hospital [7 min], Hilltop Manor [9 min]
Hilltop Manor (residential) → Westside Fire Department [4 min], Birchwood Place [9 min], Westway Intersection [4 min], Willow Creek Homes [4 min]
Willow Creek Homes (residential) → Hilltop Manor [4 min], Westway Intersection [6 min], Westside Fire Department [7 min], Parkside Shopping Center [6 min]
Riverside Condos (residential) → Downtown Precinct [3 min], Oak Avenue Shops [5 min], Riverside General Hospital [8 min], Highway 9 Interchange [8 min]
Oak Avenue Shops (commercial) → Downtown Precinct [4 min], Birchwood Place [6 min], Riverside Condos [5 min], Highway 9 Interchange [8 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [2 min], Westside Fire Department [3 min], Willow Creek Homes [6 min], Highway 9 Interchange [1 min], Westway Intersection [8 min]
Westway Intersection (road_junction) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Hilltop Manor [4 min], Willow Creek Homes [6 min], Parkside Shopping Center [8 min]
Highway 9 Interchange (road_junction) → Riverside General Hospital [1 min], Westside Fire Department [1 min], Birchwood Place [8 min], Riverside Condos [8 min], Oak Avenue Shops [8 min], Parkside Shopping Center [1 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_2)
Step 13: CALL-0013 → fire fire_6
Step 14: CALL-0014 → Duplicate of EVT-0006

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Active shooter at Cedar Park Village! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [5 min], Parkside Shopping Center [6 min], Westway Intersection [6 min], Metro Police HQ [7 min], Northside Junction [11 min], Central Fire Station [13 min], Spring Meadow Estates [17 min]
Central Fire Station (fire_station) → Pinecrest Homes [7 min], Northside Junction [7 min], Riverside General Hospital [13 min], Parkside Shopping Center [7 min]
Metro Police HQ (police_station) → Riverside General Hospital [7 min], Westway Intersection [2 min], Parkside Shopping Center [3 min], Spring Meadow Estates [10 min], Pinecrest Homes [6 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Northside Junction [3 min], Riverside Condos [4 min], Metro Police HQ [6 min]
Riverside Condos (residential) → Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Lakeview Residences [3 min], Northside Junction [2 min]
Lakeview Residences (residential) → Riverside Condos [3 min], Spring Meadow Estates [5 min], Northside Junction [6 min]
Spring Meadow Estates (residential) → Metro Police HQ [10 min], Riverside Condos [1 min], Lakeview Residences [5 min], Riverside General Hospital [17 min], Cedar Park Village [14 min], Northside Junction [6 min]
Cedar Park Village (residential) → Riverside General Hospital [5 min], Westway Intersection [5 min], Parkside Shopping Center [7 min], Spring Meadow Estates [14 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Metro Police HQ [3 min], Cedar Park Village [7 min], Westway Intersection [2 min], Central Fire Station [7 min]
Westway Intersection (road_junction) → Riverside General Hospital [6 min], Metro Police HQ [2 min], Cedar Park Village [5 min], Parkside Shopping Center [2 min], Northside Junction [6 min]
Northside Junction (road_junction) → Riverside General Hospital [11 min], Central Fire Station [7 min], Pinecrest Homes [3 min], Riverside Condos [2 min], Lakeview Residences [6 min], Westway Intersection [6 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's a break-in happening right now at 631 Third Avenue. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Cedar Park Village             | sev 4 | police_0 ETA 7 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [5 min], Parkside Shopping Center [6 min], Westway Intersection [6 min], Metro Police HQ [7 min], Northside Junction [11 min], Central Fire Station [13 min], Spring Meadow Estates [17 min]
Central Fire Station (fire_station) → Pinecrest Homes [7 min], Northside Junction [7 min], Riverside General Hospital [13 min], Parkside Shopping Center [7 min]
Metro Police HQ (police_station) → Riverside General Hospital [7 min], Westway Intersection [2 min], Parkside Shopping Center [3 min], Spring Meadow Estates [10 min], Pinecrest Homes [6 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Northside Junction [3 min], Riverside Condos [4 min], Metro Police HQ [6 min]
Riverside Condos (residential) → Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Lakeview Residences [3 min], Northside Junction [2 min]
Lakeview Residences (residential) → Riverside Condos [3 min], Spring Meadow Estates [5 min], Northside Junction [6 min]
Spring Meadow Estates (residential) → Metro Police HQ [10 min], Riverside Condos [1 min], Lakeview Residences [5 min], Riverside General Hospital [17 min], Cedar Park Village [14 min], Northside Junction [6 min]
Cedar Park Village (residential) → Riverside General Hospital [5 min], Westway Intersection [5 min], Parkside Shopping Center [7 min], Spring Meadow Estates [14 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Metro Police HQ [3 min], Cedar Park Village [7 min], Westway Intersection [2 min], Central Fire Station [7 min]
Westway Intersection (road_junction) → Riverside General Hospital [6 min], Metro Police HQ [2 min], Cedar Park Village [5 min], Parkside Shopping Center [2 min], Northside Junction [6 min]
Northside Junction (road_junction) → Riverside General Hospital [11 min], Central Fire Station [7 min], Pinecrest Homes [3 min], Riverside Condos [2 min], Lakeview Residences [6 min], Westway Intersection [6 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
I just got mugged near Cedar Park Village! The guy ran towards Maple Avenue. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Cedar Park Village             | sev 4 | police_0 ETA 7 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [5 min], Parkside Shopping Center [6 min], Westway Intersection [6 min], Metro Police HQ [7 min], Northside Junction [11 min], Central Fire Station [13 min], Spring Meadow Estates [17 min]
Central Fire Station (fire_station) → Pinecrest Homes [7 min], Northside Junction [7 min], Riverside General Hospital [13 min], Parkside Shopping Center [7 min]
Metro Police HQ (police_station) → Riverside General Hospital [7 min], Westway Intersection [2 min], Parkside Shopping Center [3 min], Spring Meadow Estates [10 min], Pinecrest Homes [6 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Northside Junction [3 min], Riverside Condos [4 min], Metro Police HQ [6 min]
Riverside Condos (residential) → Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Lakeview Residences [3 min], Northside Junction [2 min]
Lakeview Residences (residential) → Riverside Condos [3 min], Spring Meadow Estates [5 min], Northside Junction [6 min]
Spring Meadow Estates (residential) → Metro Police HQ [10 min], Riverside Condos [1 min], Lakeview Residences [5 min], Riverside General Hospital [17 min], Cedar Park Village [14 min], Northside Junction [6 min]
Cedar Park Village (residential) → Riverside General Hospital [5 min], Westway Intersection [5 min], Parkside Shopping Center [7 min], Spring Meadow Estates [14 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Metro Police HQ [3 min], Cedar Park Village [7 min], Westway Intersection [2 min], Central Fire Station [7 min]
Westway Intersection (road_junction) → Riverside General Hospital [6 min], Metro Police HQ [2 min], Cedar Park Village [5 min], Parkside Shopping Center [2 min], Northside Junction [6 min]
Northside Junction (road_junction) → Riverside General Hospital [11 min], Central Fire Station [7 min], Pinecrest Homes [3 min], Riverside Condos [2 min], Lakeview Residences [6 min], Westway Intersection [6 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's a fire at 190 Cedar Street! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Cedar Park Village             | sev 4 | police_0 ETA 7 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [5 min], Parkside Shopping Center [6 min], Westway Intersection [6 min], Metro Police HQ [7 min], Northside Junction [11 min], Central Fire Station [13 min], Spring Meadow Estates [17 min]
Central Fire Station (fire_station) → Pinecrest Homes [7 min], Northside Junction [7 min], Riverside General Hospital [13 min], Parkside Shopping Center [7 min]
Metro Police HQ (police_station) → Riverside General Hospital [7 min], Westway Intersection [2 min], Parkside Shopping Center [3 min], Spring Meadow Estates [10 min], Pinecrest Homes [6 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Northside Junction [3 min], Riverside Condos [4 min], Metro Police HQ [6 min]
Riverside Condos (residential) → Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Lakeview Residences [3 min], Northside Junction [2 min]
Lakeview Residences (residential) → Riverside Condos [3 min], Spring Meadow Estates [5 min], Northside Junction [6 min]
Spring Meadow Estates (residential) → Metro Police HQ [10 min], Riverside Condos [1 min], Lakeview Residences [5 min], Riverside General Hospital [17 min], Cedar Park Village [14 min], Northside Junction [6 min]
Cedar Park Village (residential) → Riverside General Hospital [5 min], Westway Intersection [5 min], Parkside Shopping Center [7 min], Spring Meadow Estates [14 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Metro Police HQ [3 min], Cedar Park Village [7 min], Westway Intersection [2 min], Central Fire Station [7 min]
Westway Intersection (road_junction) → Riverside General Hospital [6 min], Metro Police HQ [2 min], Cedar Park Village [5 min], Parkside Shopping Center [2 min], Northside Junction [6 min]
Northside Junction (road_junction) → Riverside General Hospital [11 min], Central Fire Station [7 min], Pinecrest Homes [3 min], Riverside Condos [2 min], Lakeview Residences [6 min], Westway Intersection [6 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
There's a fire at 600 Lake Road! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Cedar Park Village             | sev 4 | police_0 ETA 7 min | opened step 1
EVT-0002 | fire       | Riverside Condos               | sev 1 | fire_4 ETA 9 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [5 min], Parkside Shopping Center [6 min], Westway Intersection [6 min], Metro Police HQ [7 min], Northside Junction [11 min], Central Fire Station [13 min], Spring Meadow Estates [17 min]
Central Fire Station (fire_station) → Pinecrest Homes [7 min], Northside Junction [7 min], Riverside General Hospital [13 min], Parkside Shopping Center [7 min]
Metro Police HQ (police_station) → Riverside General Hospital [7 min], Westway Intersection [2 min], Parkside Shopping Center [3 min], Spring Meadow Estates [10 min], Pinecrest Homes [6 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Northside Junction [3 min], Riverside Condos [4 min], Metro Police HQ [6 min]
Riverside Condos (residential) → Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Lakeview Residences [3 min], Northside Junction [2 min]
Lakeview Residences (residential) → Riverside Condos [3 min], Spring Meadow Estates [5 min], Northside Junction [6 min]
Spring Meadow Estates (residential) → Metro Police HQ [10 min], Riverside Condos [1 min], Lakeview Residences [5 min], Riverside General Hospital [17 min], Cedar Park Village [14 min], Northside Junction [6 min]
Cedar Park Village (residential) → Riverside General Hospital [5 min], Westway Intersection [5 min], Parkside Shopping Center [7 min], Spring Meadow Estates [14 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Metro Police HQ [3 min], Cedar Park Village [7 min], Westway Intersection [2 min], Central Fire Station [7 min]
Westway Intersection (road_junction) → Riverside General Hospital [6 min], Metro Police HQ [2 min], Cedar Park Village [5 min], Parkside Shopping Center [2 min], Northside Junction [6 min]
Northside Junction (road_junction) → Riverside General Hospital [11 min], Central Fire Station [7 min], Pinecrest Homes [3 min], Riverside Condos [2 min], Lakeview Residences [6 min], Westway Intersection [6 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → fire fire_4

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's a break-in happening right now at 571 Third Avenue. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Cedar Park Village             | sev 4 | police_0 ETA 7 min | opened step 1
EVT-0002 | fire       | Riverside Condos               | sev 1 | fire_4 ETA 9 min | opened step 4
EVT-0003 | fire       | Lakeview Residences            | sev 3 | fire_5 ETA 12 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [5 min], Parkside Shopping Center [6 min], Westway Intersection [6 min], Metro Police HQ [7 min], Northside Junction [11 min], Central Fire Station [13 min], Spring Meadow Estates [17 min]
Central Fire Station (fire_station) → Pinecrest Homes [7 min], Northside Junction [7 min], Riverside General Hospital [13 min], Parkside Shopping Center [7 min]
Metro Police HQ (police_station) → Riverside General Hospital [7 min], Westway Intersection [2 min], Parkside Shopping Center [3 min], Spring Meadow Estates [10 min], Pinecrest Homes [6 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Northside Junction [3 min], Riverside Condos [4 min], Metro Police HQ [6 min]
Riverside Condos (residential) → Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Lakeview Residences [3 min], Northside Junction [2 min]
Lakeview Residences (residential) → Riverside Condos [3 min], Spring Meadow Estates [5 min], Northside Junction [6 min]
Spring Meadow Estates (residential) → Metro Police HQ [10 min], Riverside Condos [1 min], Lakeview Residences [5 min], Riverside General Hospital [17 min], Cedar Park Village [14 min], Northside Junction [6 min]
Cedar Park Village (residential) → Riverside General Hospital [5 min], Westway Intersection [5 min], Parkside Shopping Center [7 min], Spring Meadow Estates [14 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Metro Police HQ [3 min], Cedar Park Village [7 min], Westway Intersection [2 min], Central Fire Station [7 min]
Westway Intersection (road_junction) → Riverside General Hospital [6 min], Metro Police HQ [2 min], Cedar Park Village [5 min], Parkside Shopping Center [2 min], Northside Junction [6 min]
Northside Junction (road_junction) → Riverside General Hospital [11 min], Central Fire Station [7 min], Pinecrest Homes [3 min], Riverside Condos [2 min], Lakeview Residences [6 min], Westway Intersection [6 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → fire fire_4
Step 5: CALL-0005 → fire fire_5

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Yeah there's a small fire in a dumpster near Spring Meadow Estates on Elm Drive. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Cedar Park Village             | sev 4 | police_0 ETA 7 min | opened step 1
EVT-0002 | fire       | Riverside Condos               | sev 1 | fire_4 ETA 9 min | opened step 4
EVT-0003 | fire       | Lakeview Residences            | sev 3 | fire_5 ETA 12 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [5 min], Parkside Shopping Center [6 min], Westway Intersection [6 min], Metro Police HQ [7 min], Northside Junction [11 min], Central Fire Station [13 min], Spring Meadow Estates [17 min]
Central Fire Station (fire_station) → Pinecrest Homes [7 min], Northside Junction [7 min], Riverside General Hospital [13 min], Parkside Shopping Center [7 min]
Metro Police HQ (police_station) → Riverside General Hospital [7 min], Westway Intersection [2 min], Parkside Shopping Center [3 min], Spring Meadow Estates [10 min], Pinecrest Homes [6 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Northside Junction [3 min], Riverside Condos [4 min], Metro Police HQ [6 min]
Riverside Condos (residential) → Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Lakeview Residences [3 min], Northside Junction [2 min]
Lakeview Residences (residential) → Riverside Condos [3 min], Spring Meadow Estates [5 min], Northside Junction [6 min]
Spring Meadow Estates (residential) → Metro Police HQ [10 min], Riverside Condos [1 min], Lakeview Residences [5 min], Riverside General Hospital [17 min], Cedar Park Village [14 min], Northside Junction [6 min]
Cedar Park Village (residential) → Riverside General Hospital [5 min], Westway Intersection [5 min], Parkside Shopping Center [7 min], Spring Meadow Estates [14 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Metro Police HQ [3 min], Cedar Park Village [7 min], Westway Intersection [2 min], Central Fire Station [7 min]
Westway Intersection (road_junction) → Riverside General Hospital [6 min], Metro Police HQ [2 min], Cedar Park Village [5 min], Parkside Shopping Center [2 min], Northside Junction [6 min]
Northside Junction (road_junction) → Riverside General Hospital [11 min], Central Fire Station [7 min], Pinecrest Homes [3 min], Riverside Condos [2 min], Lakeview Residences [6 min], Westway Intersection [6 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → fire fire_4
Step 5: CALL-0005 → fire fire_5
Step 6: CALL-0006 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's a fire at 498 Lake Road! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Cedar Park Village             | sev 4 | police_0 ETA 7 min | opened step 1
EVT-0002 | fire       | Riverside Condos               | sev 1 | fire_4 ETA 9 min | opened step 4
EVT-0003 | fire       | Lakeview Residences            | sev 3 | fire_5 ETA 12 min | opened step 5
EVT-0004 | fire       | Spring Meadow Estates          | sev 5 | fire_6 ETA 10 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Cedar Park Village             | ON_SCENE → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [5 min], Parkside Shopping Center [6 min], Westway Intersection [6 min], Metro Police HQ [7 min], Northside Junction [11 min], Central Fire Station [13 min], Spring Meadow Estates [17 min]
Central Fire Station (fire_station) → Pinecrest Homes [7 min], Northside Junction [7 min], Riverside General Hospital [13 min], Parkside Shopping Center [7 min]
Metro Police HQ (police_station) → Riverside General Hospital [7 min], Westway Intersection [2 min], Parkside Shopping Center [3 min], Spring Meadow Estates [10 min], Pinecrest Homes [6 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Northside Junction [3 min], Riverside Condos [4 min], Metro Police HQ [6 min]
Riverside Condos (residential) → Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Lakeview Residences [3 min], Northside Junction [2 min]
Lakeview Residences (residential) → Riverside Condos [3 min], Spring Meadow Estates [5 min], Northside Junction [6 min]
Spring Meadow Estates (residential) → Metro Police HQ [10 min], Riverside Condos [1 min], Lakeview Residences [5 min], Riverside General Hospital [17 min], Cedar Park Village [14 min], Northside Junction [6 min]
Cedar Park Village (residential) → Riverside General Hospital [5 min], Westway Intersection [5 min], Parkside Shopping Center [7 min], Spring Meadow Estates [14 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Metro Police HQ [3 min], Cedar Park Village [7 min], Westway Intersection [2 min], Central Fire Station [7 min]
Westway Intersection (road_junction) → Riverside General Hospital [6 min], Metro Police HQ [2 min], Cedar Park Village [5 min], Parkside Shopping Center [2 min], Northside Junction [6 min]
Northside Junction (road_junction) → Riverside General Hospital [11 min], Central Fire Station [7 min], Pinecrest Homes [3 min], Riverside Condos [2 min], Lakeview Residences [6 min], Westway Intersection [6 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → fire fire_5
Step 6: CALL-0006 → Duplicate of EVT-0001
Step 7: CALL-0007 → fire fire_6

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
I just got mugged near Cedar Park Village! The guy ran towards Lake Drive. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Cedar Park Village             | sev 4 | police_0 ETA 7 min | opened step 1
EVT-0002 | fire       | Riverside Condos               | sev 1 | fire_4 ETA 9 min | opened step 4
EVT-0003 | fire       | Lakeview Residences            | sev 3 | fire_5 ETA 12 min | opened step 5
EVT-0004 | fire       | Spring Meadow Estates          | sev 5 | fire_6 ETA 10 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Cedar Park Village             | ON_SCENE → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [5 min], Parkside Shopping Center [6 min], Westway Intersection [6 min], Metro Police HQ [7 min], Northside Junction [11 min], Central Fire Station [13 min], Spring Meadow Estates [17 min]
Central Fire Station (fire_station) → Pinecrest Homes [7 min], Northside Junction [7 min], Riverside General Hospital [13 min], Parkside Shopping Center [7 min]
Metro Police HQ (police_station) → Riverside General Hospital [7 min], Westway Intersection [2 min], Parkside Shopping Center [3 min], Spring Meadow Estates [10 min], Pinecrest Homes [6 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Northside Junction [3 min], Riverside Condos [4 min], Metro Police HQ [6 min]
Riverside Condos (residential) → Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Lakeview Residences [3 min], Northside Junction [2 min]
Lakeview Residences (residential) → Riverside Condos [3 min], Spring Meadow Estates [5 min], Northside Junction [6 min]
Spring Meadow Estates (residential) → Metro Police HQ [10 min], Riverside Condos [1 min], Lakeview Residences [5 min], Riverside General Hospital [17 min], Cedar Park Village [14 min], Northside Junction [6 min]
Cedar Park Village (residential) → Riverside General Hospital [5 min], Westway Intersection [5 min], Parkside Shopping Center [7 min], Spring Meadow Estates [14 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Metro Police HQ [3 min], Cedar Park Village [7 min], Westway Intersection [2 min], Central Fire Station [7 min]
Westway Intersection (road_junction) → Riverside General Hospital [6 min], Metro Police HQ [2 min], Cedar Park Village [5 min], Parkside Shopping Center [2 min], Northside Junction [6 min]
Northside Junction (road_junction) → Riverside General Hospital [11 min], Central Fire Station [7 min], Pinecrest Homes [3 min], Riverside Condos [2 min], Lakeview Residences [6 min], Westway Intersection [6 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → Duplicate of EVT-0001
Step 7: CALL-0007 → fire fire_6
Step 8: CALL-0008 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
I think I heard gunshots near 788 Pine Boulevard! People are running. I'm hiding inside Parkside Shopping Center, please send help!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Riverside Condos               | sev 1 | fire_4 ETA 9 min | opened step 4
EVT-0003 | fire       | Lakeview Residences            | sev 3 | fire_5 ETA 12 min | opened step 5
EVT-0004 | fire       | Spring Meadow Estates          | sev 5 | fire_6 ETA 10 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Cedar Park Village             | RETURNING → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [5 min], Parkside Shopping Center [6 min], Westway Intersection [6 min], Metro Police HQ [7 min], Northside Junction [11 min], Central Fire Station [13 min], Spring Meadow Estates [17 min]
Central Fire Station (fire_station) → Pinecrest Homes [7 min], Northside Junction [7 min], Riverside General Hospital [13 min], Parkside Shopping Center [7 min]
Metro Police HQ (police_station) → Riverside General Hospital [7 min], Westway Intersection [2 min], Parkside Shopping Center [3 min], Spring Meadow Estates [10 min], Pinecrest Homes [6 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Northside Junction [3 min], Riverside Condos [4 min], Metro Police HQ [6 min]
Riverside Condos (residential) → Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Lakeview Residences [3 min], Northside Junction [2 min]
Lakeview Residences (residential) → Riverside Condos [3 min], Spring Meadow Estates [5 min], Northside Junction [6 min]
Spring Meadow Estates (residential) → Metro Police HQ [10 min], Riverside Condos [1 min], Lakeview Residences [5 min], Riverside General Hospital [17 min], Cedar Park Village [14 min], Northside Junction [6 min]
Cedar Park Village (residential) → Riverside General Hospital [5 min], Westway Intersection [5 min], Parkside Shopping Center [7 min], Spring Meadow Estates [14 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Metro Police HQ [3 min], Cedar Park Village [7 min], Westway Intersection [2 min], Central Fire Station [7 min]
Westway Intersection (road_junction) → Riverside General Hospital [6 min], Metro Police HQ [2 min], Cedar Park Village [5 min], Parkside Shopping Center [2 min], Northside Junction [6 min]
Northside Junction (road_junction) → Riverside General Hospital [11 min], Central Fire Station [7 min], Pinecrest Homes [3 min], Riverside Condos [2 min], Lakeview Residences [6 min], Westway Intersection [6 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → fire fire_6
Step 8: CALL-0008 → Duplicate of EVT-0003
Step 9: CALL-0009 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
There's a fire at 375 Lake Road! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Riverside Condos               | sev 1 | fire_4 ETA 9 min | opened step 4
EVT-0003 | fire       | Lakeview Residences            | sev 3 | fire_5 ETA 12 min | opened step 5
EVT-0004 | fire       | Spring Meadow Estates          | sev 5 | fire_6 ETA 10 min | opened step 7
EVT-0005 | crime      | Parkside Shopping Center       | sev 3 | police_1 ETA 2 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Cedar Park Village             | RETURNING → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0005
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [5 min], Parkside Shopping Center [6 min], Westway Intersection [6 min], Metro Police HQ [7 min], Northside Junction [11 min], Central Fire Station [13 min], Spring Meadow Estates [17 min]
Central Fire Station (fire_station) → Pinecrest Homes [7 min], Northside Junction [7 min], Riverside General Hospital [13 min], Parkside Shopping Center [7 min]
Metro Police HQ (police_station) → Riverside General Hospital [7 min], Westway Intersection [2 min], Parkside Shopping Center [3 min], Spring Meadow Estates [10 min], Pinecrest Homes [6 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Northside Junction [3 min], Riverside Condos [4 min], Metro Police HQ [6 min]
Riverside Condos (residential) → Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Lakeview Residences [3 min], Northside Junction [2 min]
Lakeview Residences (residential) → Riverside Condos [3 min], Spring Meadow Estates [5 min], Northside Junction [6 min]
Spring Meadow Estates (residential) → Metro Police HQ [10 min], Riverside Condos [1 min], Lakeview Residences [5 min], Riverside General Hospital [17 min], Cedar Park Village [14 min], Northside Junction [6 min]
Cedar Park Village (residential) → Riverside General Hospital [5 min], Westway Intersection [5 min], Parkside Shopping Center [7 min], Spring Meadow Estates [14 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Metro Police HQ [3 min], Cedar Park Village [7 min], Westway Intersection [2 min], Central Fire Station [7 min]
Westway Intersection (road_junction) → Riverside General Hospital [6 min], Metro Police HQ [2 min], Cedar Park Village [5 min], Parkside Shopping Center [2 min], Northside Junction [6 min]
Northside Junction (road_junction) → Riverside General Hospital [11 min], Central Fire Station [7 min], Pinecrest Homes [3 min], Riverside Condos [2 min], Lakeview Residences [6 min], Westway Intersection [6 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → Duplicate of EVT-0003
Step 9: CALL-0009 → Duplicate of EVT-0001
Step 10: CALL-0010 → police police_1

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 115 Third Avenue, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Riverside Condos               | sev 1 | fire_4 ETA 9 min | opened step 4
EVT-0003 | fire       | Lakeview Residences            | sev 3 | fire_5 ETA 12 min | opened step 5
EVT-0004 | fire       | Spring Meadow Estates          | sev 5 | fire_6 ETA 10 min | opened step 7
EVT-0005 | crime      | Parkside Shopping Center       | sev 3 | police_1 ETA 2 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Parkside Shopping Center       | ON_SCENE → EVT-0005
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [5 min], Parkside Shopping Center [6 min], Westway Intersection [6 min], Metro Police HQ [7 min], Northside Junction [11 min], Central Fire Station [13 min], Spring Meadow Estates [17 min]
Central Fire Station (fire_station) → Pinecrest Homes [7 min], Northside Junction [7 min], Riverside General Hospital [13 min], Parkside Shopping Center [7 min]
Metro Police HQ (police_station) → Riverside General Hospital [7 min], Westway Intersection [2 min], Parkside Shopping Center [3 min], Spring Meadow Estates [10 min], Pinecrest Homes [6 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Northside Junction [3 min], Riverside Condos [4 min], Metro Police HQ [6 min]
Riverside Condos (residential) → Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Lakeview Residences [3 min], Northside Junction [2 min]
Lakeview Residences (residential) → Riverside Condos [3 min], Spring Meadow Estates [5 min], Northside Junction [6 min]
Spring Meadow Estates (residential) → Metro Police HQ [10 min], Riverside Condos [1 min], Lakeview Residences [5 min], Riverside General Hospital [17 min], Cedar Park Village [14 min], Northside Junction [6 min]
Cedar Park Village (residential) → Riverside General Hospital [5 min], Westway Intersection [5 min], Parkside Shopping Center [7 min], Spring Meadow Estates [14 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Metro Police HQ [3 min], Cedar Park Village [7 min], Westway Intersection [2 min], Central Fire Station [7 min]
Westway Intersection (road_junction) → Riverside General Hospital [6 min], Metro Police HQ [2 min], Cedar Park Village [5 min], Parkside Shopping Center [2 min], Northside Junction [6 min]
Northside Junction (road_junction) → Riverside General Hospital [11 min], Central Fire Station [7 min], Pinecrest Homes [3 min], Riverside Condos [2 min], Lakeview Residences [6 min], Westway Intersection [6 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → Duplicate of EVT-0001
Step 10: CALL-0010 → police police_1
Step 11: CALL-0011 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
There's a break-in happening right now at 503 Pine Boulevard. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Riverside Condos               | sev 1 | fire_4 ETA 9 min | opened step 4
EVT-0003 | fire       | Lakeview Residences            | sev 3 | fire_5 ETA 12 min | opened step 5
EVT-0004 | fire       | Spring Meadow Estates          | sev 5 | fire_6 ETA 10 min | opened step 7
EVT-0005 | crime      | Parkside Shopping Center       | sev 3 | police_1 ETA 2 min | opened step 10
EVT-0006 | medical    | Cedar Park Village             | sev 4 | ambulance_2 ETA 4 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Parkside Shopping Center       | ON_SCENE → EVT-0005
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Riverside Condos               | ON_SCENE → EVT-0002
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [5 min], Parkside Shopping Center [6 min], Westway Intersection [6 min], Metro Police HQ [7 min], Northside Junction [11 min], Central Fire Station [13 min], Spring Meadow Estates [17 min]
Central Fire Station (fire_station) → Pinecrest Homes [7 min], Northside Junction [7 min], Riverside General Hospital [13 min], Parkside Shopping Center [7 min]
Metro Police HQ (police_station) → Riverside General Hospital [7 min], Westway Intersection [2 min], Parkside Shopping Center [3 min], Spring Meadow Estates [10 min], Pinecrest Homes [6 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Northside Junction [3 min], Riverside Condos [4 min], Metro Police HQ [6 min]
Riverside Condos (residential) → Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Lakeview Residences [3 min], Northside Junction [2 min]
Lakeview Residences (residential) → Riverside Condos [3 min], Spring Meadow Estates [5 min], Northside Junction [6 min]
Spring Meadow Estates (residential) → Metro Police HQ [10 min], Riverside Condos [1 min], Lakeview Residences [5 min], Riverside General Hospital [17 min], Cedar Park Village [14 min], Northside Junction [6 min]
Cedar Park Village (residential) → Riverside General Hospital [5 min], Westway Intersection [5 min], Parkside Shopping Center [7 min], Spring Meadow Estates [14 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Metro Police HQ [3 min], Cedar Park Village [7 min], Westway Intersection [2 min], Central Fire Station [7 min]
Westway Intersection (road_junction) → Riverside General Hospital [6 min], Metro Police HQ [2 min], Cedar Park Village [5 min], Parkside Shopping Center [2 min], Northside Junction [6 min]
Northside Junction (road_junction) → Riverside General Hospital [11 min], Central Fire Station [7 min], Pinecrest Homes [3 min], Riverside Condos [2 min], Lakeview Residences [6 min], Westway Intersection [6 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → police police_1
Step 11: CALL-0011 → Duplicate of EVT-0003
Step 12: CALL-0012 → ambulance ambulance_2

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
There's a massive fire — the whole block near Lakeview Residences is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Riverside Condos               | sev 1 | fire_4 ETA 9 min | opened step 4
EVT-0003 | fire       | Lakeview Residences            | sev 3 | fire_5 ETA 12 min | opened step 5
EVT-0004 | fire       | Spring Meadow Estates          | sev 5 | fire_6 ETA 10 min | opened step 7
EVT-0006 | medical    | Cedar Park Village             | sev 4 | ambulance_2 ETA 4 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Parkside Shopping Center       | RETURNING → EVT-0005
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Riverside Condos               | ON_SCENE → EVT-0002
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [5 min], Parkside Shopping Center [6 min], Westway Intersection [6 min], Metro Police HQ [7 min], Northside Junction [11 min], Central Fire Station [13 min], Spring Meadow Estates [17 min]
Central Fire Station (fire_station) → Pinecrest Homes [7 min], Northside Junction [7 min], Riverside General Hospital [13 min], Parkside Shopping Center [7 min]
Metro Police HQ (police_station) → Riverside General Hospital [7 min], Westway Intersection [2 min], Parkside Shopping Center [3 min], Spring Meadow Estates [10 min], Pinecrest Homes [6 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Northside Junction [3 min], Riverside Condos [4 min], Metro Police HQ [6 min]
Riverside Condos (residential) → Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Lakeview Residences [3 min], Northside Junction [2 min]
Lakeview Residences (residential) → Riverside Condos [3 min], Spring Meadow Estates [5 min], Northside Junction [6 min]
Spring Meadow Estates (residential) → Metro Police HQ [10 min], Riverside Condos [1 min], Lakeview Residences [5 min], Riverside General Hospital [17 min], Cedar Park Village [14 min], Northside Junction [6 min]
Cedar Park Village (residential) → Riverside General Hospital [5 min], Westway Intersection [5 min], Parkside Shopping Center [7 min], Spring Meadow Estates [14 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Metro Police HQ [3 min], Cedar Park Village [7 min], Westway Intersection [2 min], Central Fire Station [7 min]
Westway Intersection (road_junction) → Riverside General Hospital [6 min], Metro Police HQ [2 min], Cedar Park Village [5 min], Parkside Shopping Center [2 min], Northside Junction [6 min]
Northside Junction (road_junction) → Riverside General Hospital [11 min], Central Fire Station [7 min], Pinecrest Homes [3 min], Riverside Condos [2 min], Lakeview Residences [6 min], Westway Intersection [6 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0003
Step 12: CALL-0012 → ambulance ambulance_2
Step 13: CALL-0013 → Duplicate of EVT-0005

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_5", "from_event_id": "EVT-0003", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
There's been some kind of mass incident at Riverside Condos — multiple people down, some not moving. We need everything, Cedar Street entrance.

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Spring Meadow Estates          | sev 5 | fire_6 ETA 10 min | opened step 7
EVT-0006 | medical    | Cedar Park Village             | sev 4 | ambulance_2 ETA 4 min | opened step 12
EVT-0007 | fire       | Lakeview Residences            | sev 5 | fire_5 ETA 12 min | opened step 14

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Parkside Shopping Center       | RETURNING → EVT-0005
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Riverside Condos               | RETURNING → EVT-0002
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0007
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [5 min], Parkside Shopping Center [6 min], Westway Intersection [6 min], Metro Police HQ [7 min], Northside Junction [11 min], Central Fire Station [13 min], Spring Meadow Estates [17 min]
Central Fire Station (fire_station) → Pinecrest Homes [7 min], Northside Junction [7 min], Riverside General Hospital [13 min], Parkside Shopping Center [7 min]
Metro Police HQ (police_station) → Riverside General Hospital [7 min], Westway Intersection [2 min], Parkside Shopping Center [3 min], Spring Meadow Estates [10 min], Pinecrest Homes [6 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Northside Junction [3 min], Riverside Condos [4 min], Metro Police HQ [6 min]
Riverside Condos (residential) → Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Lakeview Residences [3 min], Northside Junction [2 min]
Lakeview Residences (residential) → Riverside Condos [3 min], Spring Meadow Estates [5 min], Northside Junction [6 min]
Spring Meadow Estates (residential) → Metro Police HQ [10 min], Riverside Condos [1 min], Lakeview Residences [5 min], Riverside General Hospital [17 min], Cedar Park Village [14 min], Northside Junction [6 min]
Cedar Park Village (residential) → Riverside General Hospital [5 min], Westway Intersection [5 min], Parkside Shopping Center [7 min], Spring Meadow Estates [14 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Metro Police HQ [3 min], Cedar Park Village [7 min], Westway Intersection [2 min], Central Fire Station [7 min]
Westway Intersection (road_junction) → Riverside General Hospital [6 min], Metro Police HQ [2 min], Cedar Park Village [5 min], Parkside Shopping Center [2 min], Northside Junction [6 min]
Northside Junction (road_junction) → Riverside General Hospital [11 min], Central Fire Station [7 min], Pinecrest Homes [3 min], Riverside Condos [2 min], Lakeview Residences [6 min], Westway Intersection [6 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → ambulance ambulance_2
Step 13: CALL-0013 → Duplicate of EVT-0005
Step 14: CALL-0014 → fire ?

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
There's a massive fire — the whole block near Cedar Park Village is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Spring Meadow Estates          | sev 5 | fire_6 ETA 10 min | opened step 7
EVT-0006 | medical    | Cedar Park Village             | sev 4 | ambulance_2 ETA 4 min | opened step 12
EVT-0007 | fire       | Lakeview Residences            | sev 5 | fire_5 ETA 12 min | opened step 14
EVT-0008 | medical    | Riverside Condos               | sev 3 | ambulance_3 ETA 13 min | opened step 15

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Cedar Park Village             | ON_SCENE → EVT-0006
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
fire_4          | fire       | Riverside Condos               | RETURNING → EVT-0002
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0007
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [5 min], Parkside Shopping Center [6 min], Westway Intersection [6 min], Metro Police HQ [7 min], Northside Junction [11 min], Central Fire Station [13 min], Spring Meadow Estates [17 min]
Central Fire Station (fire_station) → Pinecrest Homes [7 min], Northside Junction [7 min], Riverside General Hospital [13 min], Parkside Shopping Center [7 min]
Metro Police HQ (police_station) → Riverside General Hospital [7 min], Westway Intersection [2 min], Parkside Shopping Center [3 min], Spring Meadow Estates [10 min], Pinecrest Homes [6 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Northside Junction [3 min], Riverside Condos [4 min], Metro Police HQ [6 min]
Riverside Condos (residential) → Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Lakeview Residences [3 min], Northside Junction [2 min]
Lakeview Residences (residential) → Riverside Condos [3 min], Spring Meadow Estates [5 min], Northside Junction [6 min]
Spring Meadow Estates (residential) → Metro Police HQ [10 min], Riverside Condos [1 min], Lakeview Residences [5 min], Riverside General Hospital [17 min], Cedar Park Village [14 min], Northside Junction [6 min]
Cedar Park Village (residential) → Riverside General Hospital [5 min], Westway Intersection [5 min], Parkside Shopping Center [7 min], Spring Meadow Estates [14 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Metro Police HQ [3 min], Cedar Park Village [7 min], Westway Intersection [2 min], Central Fire Station [7 min]
Westway Intersection (road_junction) → Riverside General Hospital [6 min], Metro Police HQ [2 min], Cedar Park Village [5 min], Parkside Shopping Center [2 min], Northside Junction [6 min]
Northside Junction (road_junction) → Riverside General Hospital [11 min], Central Fire Station [7 min], Pinecrest Homes [3 min], Riverside Condos [2 min], Lakeview Residences [6 min], Westway Intersection [6 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → Duplicate of EVT-0005
Step 14: CALL-0014 → fire ?
Step 15: CALL-0015 → ambulance ambulance_3

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
I just got mugged near Parkside Shopping Center! The guy ran towards Lake Drive. He had a knife.

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Spring Meadow Estates          | sev 5 | fire_6 ETA 10 min | opened step 7
EVT-0006 | medical    | Cedar Park Village             | sev 4 | ambulance_2 ETA 4 min | opened step 12
EVT-0007 | fire       | Lakeview Residences            | sev 5 | fire_5 ETA 12 min | opened step 14
EVT-0008 | medical    | Riverside Condos               | sev 3 | ambulance_3 ETA 13 min | opened step 15
EVT-0009 | fire       | Cedar Park Village             | sev 3 | fire_4 ETA 14 min | opened step 16

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Cedar Park Village             | ON_SCENE → EVT-0006
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0009
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0007
fire_6          | fire       | Spring Meadow Estates          | ON_SCENE → EVT-0004

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [5 min], Parkside Shopping Center [6 min], Westway Intersection [6 min], Metro Police HQ [7 min], Northside Junction [11 min], Central Fire Station [13 min], Spring Meadow Estates [17 min]
Central Fire Station (fire_station) → Pinecrest Homes [7 min], Northside Junction [7 min], Riverside General Hospital [13 min], Parkside Shopping Center [7 min]
Metro Police HQ (police_station) → Riverside General Hospital [7 min], Westway Intersection [2 min], Parkside Shopping Center [3 min], Spring Meadow Estates [10 min], Pinecrest Homes [6 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Northside Junction [3 min], Riverside Condos [4 min], Metro Police HQ [6 min]
Riverside Condos (residential) → Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Lakeview Residences [3 min], Northside Junction [2 min]
Lakeview Residences (residential) → Riverside Condos [3 min], Spring Meadow Estates [5 min], Northside Junction [6 min]
Spring Meadow Estates (residential) → Metro Police HQ [10 min], Riverside Condos [1 min], Lakeview Residences [5 min], Riverside General Hospital [17 min], Cedar Park Village [14 min], Northside Junction [6 min]
Cedar Park Village (residential) → Riverside General Hospital [5 min], Westway Intersection [5 min], Parkside Shopping Center [7 min], Spring Meadow Estates [14 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Metro Police HQ [3 min], Cedar Park Village [7 min], Westway Intersection [2 min], Central Fire Station [7 min]
Westway Intersection (road_junction) → Riverside General Hospital [6 min], Metro Police HQ [2 min], Cedar Park Village [5 min], Parkside Shopping Center [2 min], Northside Junction [6 min]
Northside Junction (road_junction) → Riverside General Hospital [11 min], Central Fire Station [7 min], Pinecrest Homes [3 min], Riverside Condos [2 min], Lakeview Residences [6 min], Westway Intersection [6 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → fire ?
Step 15: CALL-0015 → ambulance ambulance_3
Step 16: CALL-0016 → HOLD (fire, waiting for fire_4)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
I think I heard gunshots near 112 Pine Boulevard! People are running. I'm hiding inside Parkside Shopping Center, please send help!

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Spring Meadow Estates          | sev 5 | fire_6 ETA 10 min | opened step 7
EVT-0007 | fire       | Lakeview Residences            | sev 5 | fire_5 ETA 12 min | opened step 14
EVT-0008 | medical    | Riverside Condos               | sev 3 | ambulance_3 ETA 13 min | opened step 15
EVT-0009 | fire       | Cedar Park Village             | sev 3 | fire_4 ETA 14 min | opened step 16
EVT-0010 | crime      | Parkside Shopping Center       | sev 4 | police_0 ETA 2 min | opened step 17

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0010
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Cedar Park Village             | RETURNING → EVT-0006
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0009
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0007
fire_6          | fire       | Spring Meadow Estates          | ON_SCENE → EVT-0004

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [5 min], Parkside Shopping Center [6 min], Westway Intersection [6 min], Metro Police HQ [7 min], Northside Junction [11 min], Central Fire Station [13 min], Spring Meadow Estates [17 min]
Central Fire Station (fire_station) → Pinecrest Homes [7 min], Northside Junction [7 min], Riverside General Hospital [13 min], Parkside Shopping Center [7 min]
Metro Police HQ (police_station) → Riverside General Hospital [7 min], Westway Intersection [2 min], Parkside Shopping Center [3 min], Spring Meadow Estates [10 min], Pinecrest Homes [6 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Northside Junction [3 min], Riverside Condos [4 min], Metro Police HQ [6 min]
Riverside Condos (residential) → Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Lakeview Residences [3 min], Northside Junction [2 min]
Lakeview Residences (residential) → Riverside Condos [3 min], Spring Meadow Estates [5 min], Northside Junction [6 min]
Spring Meadow Estates (residential) → Metro Police HQ [10 min], Riverside Condos [1 min], Lakeview Residences [5 min], Riverside General Hospital [17 min], Cedar Park Village [14 min], Northside Junction [6 min]
Cedar Park Village (residential) → Riverside General Hospital [5 min], Westway Intersection [5 min], Parkside Shopping Center [7 min], Spring Meadow Estates [14 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Metro Police HQ [3 min], Cedar Park Village [7 min], Westway Intersection [2 min], Central Fire Station [7 min]
Westway Intersection (road_junction) → Riverside General Hospital [6 min], Metro Police HQ [2 min], Cedar Park Village [5 min], Parkside Shopping Center [2 min], Northside Junction [6 min]
Northside Junction (road_junction) → Riverside General Hospital [11 min], Central Fire Station [7 min], Pinecrest Homes [3 min], Riverside Condos [2 min], Lakeview Residences [6 min], Westway Intersection [6 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → ambulance ambulance_3
Step 16: CALL-0016 → HOLD (fire, waiting for fire_4)
Step 17: CALL-0017 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
There's a massive fire — the whole block near Cedar Park Village is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0007 | fire       | Lakeview Residences            | sev 5 | fire_5 ETA 12 min | opened step 14
EVT-0008 | medical    | Riverside Condos               | sev 3 | ambulance_3 ETA 13 min | opened step 15
EVT-0009 | fire       | Cedar Park Village             | sev 3 | fire_4 ETA 14 min | opened step 16
EVT-0010 | crime      | Parkside Shopping Center       | sev 4 | police_0 ETA 2 min | opened step 17
EVT-0011 | crime      | Parkside Shopping Center       | sev 2 | police_1 ETA 2 min | opened step 18

=== UNIT STATUS ===
police_0        | police     | Parkside Shopping Center       | ON_SCENE → EVT-0010
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0011
ambulance_2     | ambulance  | Cedar Park Village             | RETURNING → EVT-0006
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0009
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0007
fire_6          | fire       | Spring Meadow Estates          | RETURNING → EVT-0004

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [5 min], Parkside Shopping Center [6 min], Westway Intersection [6 min], Metro Police HQ [7 min], Northside Junction [11 min], Central Fire Station [13 min], Spring Meadow Estates [17 min]
Central Fire Station (fire_station) → Pinecrest Homes [7 min], Northside Junction [7 min], Riverside General Hospital [13 min], Parkside Shopping Center [7 min]
Metro Police HQ (police_station) → Riverside General Hospital [7 min], Westway Intersection [2 min], Parkside Shopping Center [3 min], Spring Meadow Estates [10 min], Pinecrest Homes [6 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Northside Junction [3 min], Riverside Condos [4 min], Metro Police HQ [6 min]
Riverside Condos (residential) → Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Lakeview Residences [3 min], Northside Junction [2 min]
Lakeview Residences (residential) → Riverside Condos [3 min], Spring Meadow Estates [5 min], Northside Junction [6 min]
Spring Meadow Estates (residential) → Metro Police HQ [10 min], Riverside Condos [1 min], Lakeview Residences [5 min], Riverside General Hospital [17 min], Cedar Park Village [14 min], Northside Junction [6 min]
Cedar Park Village (residential) → Riverside General Hospital [5 min], Westway Intersection [5 min], Parkside Shopping Center [7 min], Spring Meadow Estates [14 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Metro Police HQ [3 min], Cedar Park Village [7 min], Westway Intersection [2 min], Central Fire Station [7 min]
Westway Intersection (road_junction) → Riverside General Hospital [6 min], Metro Police HQ [2 min], Cedar Park Village [5 min], Parkside Shopping Center [2 min], Northside Junction [6 min]
Northside Junction (road_junction) → Riverside General Hospital [11 min], Central Fire Station [7 min], Pinecrest Homes [3 min], Riverside Condos [2 min], Lakeview Residences [6 min], Westway Intersection [6 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → HOLD (fire, waiting for fire_4)
Step 17: CALL-0017 → police police_0
Step 18: CALL-0018 → police police_1

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0009", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
There's a man having chest pains at 922 Cedar Street. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0007 | fire       | Lakeview Residences            | sev 5 | fire_5 ETA 12 min | opened step 14
EVT-0008 | medical    | Riverside Condos               | sev 3 | ambulance_3 ETA 13 min | opened step 15
EVT-0009 | fire       | Cedar Park Village             | sev 3 | fire_4 ETA 14 min | opened step 16
EVT-0010 | crime      | Parkside Shopping Center       | sev 4 | police_0 ETA 2 min | opened step 17
EVT-0011 | crime      | Parkside Shopping Center       | sev 2 | police_1 ETA 2 min | opened step 18

=== UNIT STATUS ===
police_0        | police     | Parkside Shopping Center       | ON_SCENE → EVT-0010
police_1        | police     | Parkside Shopping Center       | ON_SCENE → EVT-0011
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0009
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0007
fire_6          | fire       | Spring Meadow Estates          | RETURNING → EVT-0004

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [5 min], Parkside Shopping Center [6 min], Westway Intersection [6 min], Metro Police HQ [7 min], Northside Junction [11 min], Central Fire Station [13 min], Spring Meadow Estates [17 min]
Central Fire Station (fire_station) → Pinecrest Homes [7 min], Northside Junction [7 min], Riverside General Hospital [13 min], Parkside Shopping Center [7 min]
Metro Police HQ (police_station) → Riverside General Hospital [7 min], Westway Intersection [2 min], Parkside Shopping Center [3 min], Spring Meadow Estates [10 min], Pinecrest Homes [6 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Northside Junction [3 min], Riverside Condos [4 min], Metro Police HQ [6 min]
Riverside Condos (residential) → Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Lakeview Residences [3 min], Northside Junction [2 min]
Lakeview Residences (residential) → Riverside Condos [3 min], Spring Meadow Estates [5 min], Northside Junction [6 min]
Spring Meadow Estates (residential) → Metro Police HQ [10 min], Riverside Condos [1 min], Lakeview Residences [5 min], Riverside General Hospital [17 min], Cedar Park Village [14 min], Northside Junction [6 min]
Cedar Park Village (residential) → Riverside General Hospital [5 min], Westway Intersection [5 min], Parkside Shopping Center [7 min], Spring Meadow Estates [14 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Metro Police HQ [3 min], Cedar Park Village [7 min], Westway Intersection [2 min], Central Fire Station [7 min]
Westway Intersection (road_junction) → Riverside General Hospital [6 min], Metro Police HQ [2 min], Cedar Park Village [5 min], Parkside Shopping Center [2 min], Northside Junction [6 min]
Northside Junction (road_junction) → Riverside General Hospital [11 min], Central Fire Station [7 min], Pinecrest Homes [3 min], Riverside Condos [2 min], Lakeview Residences [6 min], Westway Intersection [6 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → police police_0
Step 18: CALL-0018 → police police_1
Step 19: CALL-0019 → Duplicate of EVT-0009

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's a fight outside Magnolia Gardens on Elm Avenue. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Maple Heights [1 min], Magnolia Gardens [3 min], Downtown Precinct [8 min]
Engine House No. 1 (fire_station) → Central Plaza [5 min], Lakeview Residences [4 min], Magnolia Gardens [7 min], Maple Heights [8 min], Northside Junction [10 min]
Downtown Precinct (police_station) → Magnolia Gardens [6 min], Riverside General Hospital [8 min], Maple Heights [10 min], Northside Junction [10 min], Lakeview Residences [13 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Engine House No. 1 [7 min], Downtown Precinct [6 min], Maple Heights [3 min], Oakwood Apartments [12 min]
Maple Heights (residential) → Riverside General Hospital [1 min], Downtown Precinct [10 min], Magnolia Gardens [3 min], Engine House No. 1 [8 min], Northside Junction [15 min]
Lakeview Residences (residential) → Engine House No. 1 [4 min], Downtown Precinct [13 min], Central Plaza [4 min], Oakwood Apartments [6 min], Northside Junction [10 min]
Oakwood Apartments (residential) → Magnolia Gardens [12 min], Lakeview Residences [6 min], Central Plaza [4 min], Northside Junction [6 min]
Central Plaza (commercial) → Engine House No. 1 [5 min], Lakeview Residences [4 min], Oakwood Apartments [4 min], Northside Junction [8 min]
Northside Junction (road_junction) → Downtown Precinct [10 min], Maple Heights [15 min], Central Plaza [8 min], Oakwood Apartments [6 min], Lakeview Residences [10 min], Engine House No. 1 [10 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's a man having chest pains at 217 Elm Avenue. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Magnolia Gardens               | sev 3 | police_0 ETA 6 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Maple Heights [1 min], Magnolia Gardens [3 min], Downtown Precinct [8 min]
Engine House No. 1 (fire_station) → Central Plaza [5 min], Lakeview Residences [4 min], Magnolia Gardens [7 min], Maple Heights [8 min], Northside Junction [10 min]
Downtown Precinct (police_station) → Magnolia Gardens [6 min], Riverside General Hospital [8 min], Maple Heights [10 min], Northside Junction [10 min], Lakeview Residences [13 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Engine House No. 1 [7 min], Downtown Precinct [6 min], Maple Heights [3 min], Oakwood Apartments [12 min]
Maple Heights (residential) → Riverside General Hospital [1 min], Downtown Precinct [10 min], Magnolia Gardens [3 min], Engine House No. 1 [8 min], Northside Junction [15 min]
Lakeview Residences (residential) → Engine House No. 1 [4 min], Downtown Precinct [13 min], Central Plaza [4 min], Oakwood Apartments [6 min], Northside Junction [10 min]
Oakwood Apartments (residential) → Magnolia Gardens [12 min], Lakeview Residences [6 min], Central Plaza [4 min], Northside Junction [6 min]
Central Plaza (commercial) → Engine House No. 1 [5 min], Lakeview Residences [4 min], Oakwood Apartments [4 min], Northside Junction [8 min]
Northside Junction (road_junction) → Downtown Precinct [10 min], Maple Heights [15 min], Central Plaza [8 min], Oakwood Apartments [6 min], Lakeview Residences [10 min], Engine House No. 1 [10 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}