[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Fender bender on Hill Street near Elmwood Terrace. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Oakwood Apartments             | sev 5 | ambulance_4 ETA 18 min | opened step 3
EVT-0004 | fire       | Parkside Shopping Center       | sev 1 | fire_5 ETA 11 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Elmwood Terrace                | RETURNING → EVT-0002
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Parkside Shopping Center [3 min], Southbound Overpass [5 min], Central Police Station [5 min], Elmwood Terrace [8 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Southbound Overpass [4 min]
Central Police Station (police_station) → Riverside General Hospital [5 min], Elmwood Terrace [4 min], Maple Heights [5 min], Westway Intersection [7 min]
Maple Heights (residential) → Central Police Station [5 min], Elmwood Terrace [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Southbound Overpass [4 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Southbound Overpass [10 min], Westway Intersection [10 min], Parkside Shopping Center [14 min]
Elmwood Terrace (residential) → Central Police Station [4 min], Maple Heights [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Riverside General Hospital [8 min]
Riverside Condos (residential) → Maple Heights [4 min], Elmwood Terrace [4 min], Westway Intersection [5 min], Oakwood Apartments [7 min]
Oakwood Apartments (residential) → Riverside Condos [7 min], Westway Intersection [10 min], Parkside Shopping Center [17 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [3 min], Oakwood Apartments [17 min], Southbound Overpass [7 min], Westway Intersection [8 min], Birchwood Place [14 min]
Southbound Overpass (road_junction) → Riverside General Hospital [5 min], Engine House No. 1 [4 min], Maple Heights [4 min], Birchwood Place [10 min], Parkside Shopping Center [7 min], Westway Intersection [5 min]
Westway Intersection (road_junction) → Central Police Station [7 min], Maple Heights [3 min], Birchwood Place [10 min], Elmwood Terrace [3 min], Riverside Condos [5 min], Oakwood Apartments [10 min], Parkside Shopping Center [8 min], Southbound Overpass [5 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0003
Step 6: CALL-0006 → fire fire_5
Step 7: CALL-0007 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Yeah there's a small fire in a dumpster near Elmwood Terrace on Hill Street. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Oakwood Apartments             | sev 5 | ambulance_4 ETA 18 min | opened step 3
EVT-0004 | fire       | Parkside Shopping Center       | sev 1 | fire_5 ETA 11 min | opened step 6
EVT-0005 | accident   | Elmwood Terrace                | sev 4 | ambulance_3 ETA 8 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Elmwood Terrace                | RETURNING → EVT-0002
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Parkside Shopping Center [3 min], Southbound Overpass [5 min], Central Police Station [5 min], Elmwood Terrace [8 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Southbound Overpass [4 min]
Central Police Station (police_station) → Riverside General Hospital [5 min], Elmwood Terrace [4 min], Maple Heights [5 min], Westway Intersection [7 min]
Maple Heights (residential) → Central Police Station [5 min], Elmwood Terrace [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Southbound Overpass [4 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Southbound Overpass [10 min], Westway Intersection [10 min], Parkside Shopping Center [14 min]
Elmwood Terrace (residential) → Central Police Station [4 min], Maple Heights [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Riverside General Hospital [8 min]
Riverside Condos (residential) → Maple Heights [4 min], Elmwood Terrace [4 min], Westway Intersection [5 min], Oakwood Apartments [7 min]
Oakwood Apartments (residential) → Riverside Condos [7 min], Westway Intersection [10 min], Parkside Shopping Center [17 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [3 min], Oakwood Apartments [17 min], Southbound Overpass [7 min], Westway Intersection [8 min], Birchwood Place [14 min]
Southbound Overpass (road_junction) → Riverside General Hospital [5 min], Engine House No. 1 [4 min], Maple Heights [4 min], Birchwood Place [10 min], Parkside Shopping Center [7 min], Westway Intersection [5 min]
Westway Intersection (road_junction) → Central Police Station [7 min], Maple Heights [3 min], Birchwood Place [10 min], Elmwood Terrace [3 min], Riverside Condos [5 min], Oakwood Apartments [10 min], Parkside Shopping Center [8 min], Southbound Overpass [5 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → fire fire_5
Step 7: CALL-0007 → Duplicate of EVT-0002
Step 8: CALL-0008 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
There's a massive fire — the whole block near Oakwood Apartments is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Oakwood Apartments             | sev 5 | ambulance_4 ETA 18 min | opened step 3
EVT-0004 | fire       | Parkside Shopping Center       | sev 1 | fire_5 ETA 11 min | opened step 6
EVT-0005 | accident   | Elmwood Terrace                | sev 4 | ambulance_3 ETA 8 min | opened step 8
EVT-0006 | fire       | Elmwood Terrace                | sev 2 | fire_6 ETA 9 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Parkside Shopping Center [3 min], Southbound Overpass [5 min], Central Police Station [5 min], Elmwood Terrace [8 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Southbound Overpass [4 min]
Central Police Station (police_station) → Riverside General Hospital [5 min], Elmwood Terrace [4 min], Maple Heights [5 min], Westway Intersection [7 min]
Maple Heights (residential) → Central Police Station [5 min], Elmwood Terrace [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Southbound Overpass [4 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Southbound Overpass [10 min], Westway Intersection [10 min], Parkside Shopping Center [14 min]
Elmwood Terrace (residential) → Central Police Station [4 min], Maple Heights [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Riverside General Hospital [8 min]
Riverside Condos (residential) → Maple Heights [4 min], Elmwood Terrace [4 min], Westway Intersection [5 min], Oakwood Apartments [7 min]
Oakwood Apartments (residential) → Riverside Condos [7 min], Westway Intersection [10 min], Parkside Shopping Center [17 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [3 min], Oakwood Apartments [17 min], Southbound Overpass [7 min], Westway Intersection [8 min], Birchwood Place [14 min]
Southbound Overpass (road_junction) → Riverside General Hospital [5 min], Engine House No. 1 [4 min], Maple Heights [4 min], Birchwood Place [10 min], Parkside Shopping Center [7 min], Westway Intersection [5 min]
Westway Intersection (road_junction) → Central Police Station [7 min], Maple Heights [3 min], Birchwood Place [10 min], Elmwood Terrace [3 min], Riverside Condos [5 min], Oakwood Apartments [10 min], Parkside Shopping Center [8 min], Southbound Overpass [5 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0002
Step 8: CALL-0008 → ambulance ambulance_3
Step 9: CALL-0009 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
I think I heard gunshots near 724 First Boulevard! People are running. I'm hiding inside Maple Heights, please send help!

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Oakwood Apartments             | sev 5 | ambulance_4 ETA 18 min | opened step 3
EVT-0004 | fire       | Parkside Shopping Center       | sev 1 | fire_5 ETA 11 min | opened step 6
EVT-0005 | accident   | Elmwood Terrace                | sev 4 | ambulance_3 ETA 8 min | opened step 8
EVT-0006 | fire       | Elmwood Terrace                | sev 2 | fire_6 ETA 9 min | opened step 9
EVT-0007 | fire       | Oakwood Apartments             | sev 3 | fire_7 ETA 18 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Parkside Shopping Center [3 min], Southbound Overpass [5 min], Central Police Station [5 min], Elmwood Terrace [8 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Southbound Overpass [4 min]
Central Police Station (police_station) → Riverside General Hospital [5 min], Elmwood Terrace [4 min], Maple Heights [5 min], Westway Intersection [7 min]
Maple Heights (residential) → Central Police Station [5 min], Elmwood Terrace [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Southbound Overpass [4 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Southbound Overpass [10 min], Westway Intersection [10 min], Parkside Shopping Center [14 min]
Elmwood Terrace (residential) → Central Police Station [4 min], Maple Heights [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Riverside General Hospital [8 min]
Riverside Condos (residential) → Maple Heights [4 min], Elmwood Terrace [4 min], Westway Intersection [5 min], Oakwood Apartments [7 min]
Oakwood Apartments (residential) → Riverside Condos [7 min], Westway Intersection [10 min], Parkside Shopping Center [17 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [3 min], Oakwood Apartments [17 min], Southbound Overpass [7 min], Westway Intersection [8 min], Birchwood Place [14 min]
Southbound Overpass (road_junction) → Riverside General Hospital [5 min], Engine House No. 1 [4 min], Maple Heights [4 min], Birchwood Place [10 min], Parkside Shopping Center [7 min], Westway Intersection [5 min]
Westway Intersection (road_junction) → Central Police Station [7 min], Maple Heights [3 min], Birchwood Place [10 min], Elmwood Terrace [3 min], Riverside Condos [5 min], Oakwood Apartments [10 min], Parkside Shopping Center [8 min], Southbound Overpass [5 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → ambulance ambulance_3
Step 9: CALL-0009 → fire fire_6
Step 10: CALL-0010 → fire fire_7

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Hello, my neighbor fell and hurt her ankle at 781 Maple Road. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Oakwood Apartments             | sev 5 | ambulance_4 ETA 18 min | opened step 3
EVT-0004 | fire       | Parkside Shopping Center       | sev 1 | fire_5 ETA 11 min | opened step 6
EVT-0005 | accident   | Elmwood Terrace                | sev 4 | ambulance_3 ETA 8 min | opened step 8
EVT-0006 | fire       | Elmwood Terrace                | sev 2 | fire_6 ETA 9 min | opened step 9
EVT-0007 | fire       | Oakwood Apartments             | sev 3 | fire_7 ETA 18 min | opened step 10
EVT-0008 | crime      | Maple Heights                  | sev 3 | police_0 ETA 5 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0008
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Parkside Shopping Center [3 min], Southbound Overpass [5 min], Central Police Station [5 min], Elmwood Terrace [8 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Southbound Overpass [4 min]
Central Police Station (police_station) → Riverside General Hospital [5 min], Elmwood Terrace [4 min], Maple Heights [5 min], Westway Intersection [7 min]
Maple Heights (residential) → Central Police Station [5 min], Elmwood Terrace [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Southbound Overpass [4 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Southbound Overpass [10 min], Westway Intersection [10 min], Parkside Shopping Center [14 min]
Elmwood Terrace (residential) → Central Police Station [4 min], Maple Heights [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Riverside General Hospital [8 min]
Riverside Condos (residential) → Maple Heights [4 min], Elmwood Terrace [4 min], Westway Intersection [5 min], Oakwood Apartments [7 min]
Oakwood Apartments (residential) → Riverside Condos [7 min], Westway Intersection [10 min], Parkside Shopping Center [17 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [3 min], Oakwood Apartments [17 min], Southbound Overpass [7 min], Westway Intersection [8 min], Birchwood Place [14 min]
Southbound Overpass (road_junction) → Riverside General Hospital [5 min], Engine House No. 1 [4 min], Maple Heights [4 min], Birchwood Place [10 min], Parkside Shopping Center [7 min], Westway Intersection [5 min]
Westway Intersection (road_junction) → Central Police Station [7 min], Maple Heights [3 min], Birchwood Place [10 min], Elmwood Terrace [3 min], Riverside Condos [5 min], Oakwood Apartments [10 min], Parkside Shopping Center [8 min], Southbound Overpass [5 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → fire fire_6
Step 10: CALL-0010 → fire fire_7
Step 11: CALL-0011 → police police_0

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Hi, I think I see some smoke coming from behind Oakwood Apartments. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Oakwood Apartments             | sev 5 | ambulance_4 ETA 18 min | opened step 3
EVT-0004 | fire       | Parkside Shopping Center       | sev 1 | fire_5 ETA 11 min | opened step 6
EVT-0005 | accident   | Elmwood Terrace                | sev 4 | ambulance_3 ETA 8 min | opened step 8
EVT-0006 | fire       | Elmwood Terrace                | sev 2 | fire_6 ETA 9 min | opened step 9
EVT-0007 | fire       | Oakwood Apartments             | sev 3 | fire_7 ETA 18 min | opened step 10
EVT-0008 | crime      | Maple Heights                  | sev 3 | police_0 ETA 5 min | opened step 11
EVT-0009 | medical    | Oakwood Apartments             | sev 4 | HELD → ambulance_3 | opened step 12

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0008
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Parkside Shopping Center [3 min], Southbound Overpass [5 min], Central Police Station [5 min], Elmwood Terrace [8 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Southbound Overpass [4 min]
Central Police Station (police_station) → Riverside General Hospital [5 min], Elmwood Terrace [4 min], Maple Heights [5 min], Westway Intersection [7 min]
Maple Heights (residential) → Central Police Station [5 min], Elmwood Terrace [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Southbound Overpass [4 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Southbound Overpass [10 min], Westway Intersection [10 min], Parkside Shopping Center [14 min]
Elmwood Terrace (residential) → Central Police Station [4 min], Maple Heights [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Riverside General Hospital [8 min]
Riverside Condos (residential) → Maple Heights [4 min], Elmwood Terrace [4 min], Westway Intersection [5 min], Oakwood Apartments [7 min]
Oakwood Apartments (residential) → Riverside Condos [7 min], Westway Intersection [10 min], Parkside Shopping Center [17 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [3 min], Oakwood Apartments [17 min], Southbound Overpass [7 min], Westway Intersection [8 min], Birchwood Place [14 min]
Southbound Overpass (road_junction) → Riverside General Hospital [5 min], Engine House No. 1 [4 min], Maple Heights [4 min], Birchwood Place [10 min], Parkside Shopping Center [7 min], Westway Intersection [5 min]
Westway Intersection (road_junction) → Central Police Station [7 min], Maple Heights [3 min], Birchwood Place [10 min], Elmwood Terrace [3 min], Riverside Condos [5 min], Oakwood Apartments [10 min], Parkside Shopping Center [8 min], Southbound Overpass [5 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → fire fire_7
Step 11: CALL-0011 → police police_0
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_5", "from_event_id": "EVT-0004", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Hi, I think I see some smoke coming from behind Oakwood Apartments. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Oakwood Apartments             | sev 5 | ambulance_4 ETA 18 min | opened step 3
EVT-0005 | accident   | Elmwood Terrace                | sev 4 | ambulance_3 ETA 8 min | opened step 8
EVT-0006 | fire       | Elmwood Terrace                | sev 2 | fire_6 ETA 9 min | opened step 9
EVT-0007 | fire       | Oakwood Apartments             | sev 3 | fire_7 ETA 18 min | opened step 10
EVT-0008 | crime      | Maple Heights                  | sev 3 | police_0 ETA 5 min | opened step 11
EVT-0009 | medical    | Oakwood Apartments             | sev 4 | HELD → ambulance_3 | opened step 12
EVT-0010 | fire       | Oakwood Apartments             | sev 4 | fire_5 ETA 18 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0008
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Parkside Shopping Center [3 min], Southbound Overpass [5 min], Central Police Station [5 min], Elmwood Terrace [8 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Southbound Overpass [4 min]
Central Police Station (police_station) → Riverside General Hospital [5 min], Elmwood Terrace [4 min], Maple Heights [5 min], Westway Intersection [7 min]
Maple Heights (residential) → Central Police Station [5 min], Elmwood Terrace [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Southbound Overpass [4 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Southbound Overpass [10 min], Westway Intersection [10 min], Parkside Shopping Center [14 min]
Elmwood Terrace (residential) → Central Police Station [4 min], Maple Heights [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Riverside General Hospital [8 min]
Riverside Condos (residential) → Maple Heights [4 min], Elmwood Terrace [4 min], Westway Intersection [5 min], Oakwood Apartments [7 min]
Oakwood Apartments (residential) → Riverside Condos [7 min], Westway Intersection [10 min], Parkside Shopping Center [17 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [3 min], Oakwood Apartments [17 min], Southbound Overpass [7 min], Westway Intersection [8 min], Birchwood Place [14 min]
Southbound Overpass (road_junction) → Riverside General Hospital [5 min], Engine House No. 1 [4 min], Maple Heights [4 min], Birchwood Place [10 min], Parkside Shopping Center [7 min], Westway Intersection [5 min]
Westway Intersection (road_junction) → Central Police Station [7 min], Maple Heights [3 min], Birchwood Place [10 min], Elmwood Terrace [3 min], Riverside Condos [5 min], Oakwood Apartments [10 min], Parkside Shopping Center [8 min], Southbound Overpass [5 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → police police_0
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)
Step 13: CALL-0013 → fire ?

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0007", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Someone fainted at Oakwood Apartments. They're breathing okay now but look really pale. We're on Maple Road.

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Oakwood Apartments             | sev 5 | ambulance_4 ETA 18 min | opened step 3
EVT-0005 | accident   | Elmwood Terrace                | sev 4 | ambulance_3 ETA 8 min | opened step 8
EVT-0006 | fire       | Elmwood Terrace                | sev 2 | fire_6 ETA 9 min | opened step 9
EVT-0007 | fire       | Oakwood Apartments             | sev 3 | fire_7 ETA 18 min | opened step 10
EVT-0008 | crime      | Maple Heights                  | sev 3 | police_0 ETA 5 min | opened step 11
EVT-0009 | medical    | Oakwood Apartments             | sev 4 | HELD → ambulance_3 | opened step 12
EVT-0010 | fire       | Oakwood Apartments             | sev 4 | fire_5 ETA 18 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0008
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Parkside Shopping Center [3 min], Southbound Overpass [5 min], Central Police Station [5 min], Elmwood Terrace [8 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Southbound Overpass [4 min]
Central Police Station (police_station) → Riverside General Hospital [5 min], Elmwood Terrace [4 min], Maple Heights [5 min], Westway Intersection [7 min]
Maple Heights (residential) → Central Police Station [5 min], Elmwood Terrace [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Southbound Overpass [4 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Southbound Overpass [10 min], Westway Intersection [10 min], Parkside Shopping Center [14 min]
Elmwood Terrace (residential) → Central Police Station [4 min], Maple Heights [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Riverside General Hospital [8 min]
Riverside Condos (residential) → Maple Heights [4 min], Elmwood Terrace [4 min], Westway Intersection [5 min], Oakwood Apartments [7 min]
Oakwood Apartments (residential) → Riverside Condos [7 min], Westway Intersection [10 min], Parkside Shopping Center [17 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [3 min], Oakwood Apartments [17 min], Southbound Overpass [7 min], Westway Intersection [8 min], Birchwood Place [14 min]
Southbound Overpass (road_junction) → Riverside General Hospital [5 min], Engine House No. 1 [4 min], Maple Heights [4 min], Birchwood Place [10 min], Parkside Shopping Center [7 min], Westway Intersection [5 min]
Westway Intersection (road_junction) → Central Police Station [7 min], Maple Heights [3 min], Birchwood Place [10 min], Elmwood Terrace [3 min], Riverside Condos [5 min], Oakwood Apartments [10 min], Parkside Shopping Center [8 min], Southbound Overpass [5 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)
Step 13: CALL-0013 → fire ?
Step 14: CALL-0014 → Duplicate of EVT-0007

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0005", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
There's a man having chest pains at 236 First Boulevard. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Oakwood Apartments             | sev 5 | ambulance_4 ETA 18 min | opened step 3
EVT-0006 | fire       | Elmwood Terrace                | sev 2 | fire_6 ETA 9 min | opened step 9
EVT-0007 | fire       | Oakwood Apartments             | sev 3 | fire_7 ETA 18 min | opened step 10
EVT-0008 | crime      | Maple Heights                  | sev 3 | police_0 ETA 5 min | opened step 11
EVT-0009 | medical    | Oakwood Apartments             | sev 4 | HELD → ambulance_3 | opened step 12
EVT-0010 | fire       | Oakwood Apartments             | sev 4 | fire_5 ETA 18 min | opened step 13
EVT-0011 | medical    | Oakwood Apartments             | sev 5 | ambulance_3 ETA 18 min | opened step 15

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | ON_SCENE → EVT-0008
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0011
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Parkside Shopping Center [3 min], Southbound Overpass [5 min], Central Police Station [5 min], Elmwood Terrace [8 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Southbound Overpass [4 min]
Central Police Station (police_station) → Riverside General Hospital [5 min], Elmwood Terrace [4 min], Maple Heights [5 min], Westway Intersection [7 min]
Maple Heights (residential) → Central Police Station [5 min], Elmwood Terrace [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Southbound Overpass [4 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Southbound Overpass [10 min], Westway Intersection [10 min], Parkside Shopping Center [14 min]
Elmwood Terrace (residential) → Central Police Station [4 min], Maple Heights [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Riverside General Hospital [8 min]
Riverside Condos (residential) → Maple Heights [4 min], Elmwood Terrace [4 min], Westway Intersection [5 min], Oakwood Apartments [7 min]
Oakwood Apartments (residential) → Riverside Condos [7 min], Westway Intersection [10 min], Parkside Shopping Center [17 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [3 min], Oakwood Apartments [17 min], Southbound Overpass [7 min], Westway Intersection [8 min], Birchwood Place [14 min]
Southbound Overpass (road_junction) → Riverside General Hospital [5 min], Engine House No. 1 [4 min], Maple Heights [4 min], Birchwood Place [10 min], Parkside Shopping Center [7 min], Westway Intersection [5 min]
Westway Intersection (road_junction) → Central Police Station [7 min], Maple Heights [3 min], Birchwood Place [10 min], Elmwood Terrace [3 min], Riverside Condos [5 min], Oakwood Apartments [10 min], Parkside Shopping Center [8 min], Southbound Overpass [5 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → fire ?
Step 14: CALL-0014 → Duplicate of EVT-0007
Step 15: CALL-0015 → ambulance ?

[Assistant] {"action_type": "hold", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
I just got mugged near Elmwood Terrace! The guy ran towards Third Lane. He had a knife.

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Oakwood Apartments             | sev 5 | ambulance_4 ETA 18 min | opened step 3
EVT-0006 | fire       | Elmwood Terrace                | sev 2 | fire_6 ETA 9 min | opened step 9
EVT-0007 | fire       | Oakwood Apartments             | sev 3 | fire_7 ETA 18 min | opened step 10
EVT-0008 | crime      | Maple Heights                  | sev 3 | police_0 ETA 5 min | opened step 11
EVT-0009 | medical    | Oakwood Apartments             | sev 4 | HELD → ambulance_3 | opened step 12
EVT-0010 | fire       | Oakwood Apartments             | sev 4 | fire_5 ETA 18 min | opened step 13
EVT-0011 | medical    | Oakwood Apartments             | sev 5 | ambulance_3 ETA 18 min | opened step 15
EVT-0012 | medical    | Maple Heights                  | sev 5 | HELD → ambulance_4 | opened step 16

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | ON_SCENE → EVT-0008
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0011
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Parkside Shopping Center [3 min], Southbound Overpass [5 min], Central Police Station [5 min], Elmwood Terrace [8 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Southbound Overpass [4 min]
Central Police Station (police_station) → Riverside General Hospital [5 min], Elmwood Terrace [4 min], Maple Heights [5 min], Westway Intersection [7 min]
Maple Heights (residential) → Central Police Station [5 min], Elmwood Terrace [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Southbound Overpass [4 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Southbound Overpass [10 min], Westway Intersection [10 min], Parkside Shopping Center [14 min]
Elmwood Terrace (residential) → Central Police Station [4 min], Maple Heights [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Riverside General Hospital [8 min]
Riverside Condos (residential) → Maple Heights [4 min], Elmwood Terrace [4 min], Westway Intersection [5 min], Oakwood Apartments [7 min]
Oakwood Apartments (residential) → Riverside Condos [7 min], Westway Intersection [10 min], Parkside Shopping Center [17 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [3 min], Oakwood Apartments [17 min], Southbound Overpass [7 min], Westway Intersection [8 min], Birchwood Place [14 min]
Southbound Overpass (road_junction) → Riverside General Hospital [5 min], Engine House No. 1 [4 min], Maple Heights [4 min], Birchwood Place [10 min], Parkside Shopping Center [7 min], Westway Intersection [5 min]
Westway Intersection (road_junction) → Central Police Station [7 min], Maple Heights [3 min], Birchwood Place [10 min], Elmwood Terrace [3 min], Riverside Condos [5 min], Oakwood Apartments [10 min], Parkside Shopping Center [8 min], Southbound Overpass [5 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → Duplicate of EVT-0007
Step 15: CALL-0015 → ambulance ?
Step 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_4)

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
There's a man having chest pains at 478 Maple Road. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Oakwood Apartments             | sev 5 | ambulance_4 ETA 18 min | opened step 3
EVT-0006 | fire       | Elmwood Terrace                | sev 2 | fire_6 ETA 9 min | opened step 9
EVT-0007 | fire       | Oakwood Apartments             | sev 3 | fire_7 ETA 18 min | opened step 10
EVT-0009 | medical    | Oakwood Apartments             | sev 4 | HELD → ambulance_3 | opened step 12
EVT-0010 | fire       | Oakwood Apartments             | sev 4 | fire_5 ETA 18 min | opened step 13
EVT-0011 | medical    | Oakwood Apartments             | sev 5 | ambulance_3 ETA 18 min | opened step 15
EVT-0012 | medical    | Maple Heights                  | sev 5 | HELD → ambulance_4 | opened step 16
EVT-0013 | crime      | Elmwood Terrace                | sev 1 | police_1 ETA 4 min | opened step 17

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | RETURNING → EVT-0008
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0013
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0011
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010
fire_6          | fire       | Elmwood Terrace                | ON_SCENE → EVT-0006
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Parkside Shopping Center [3 min], Southbound Overpass [5 min], Central Police Station [5 min], Elmwood Terrace [8 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Southbound Overpass [4 min]
Central Police Station (police_station) → Riverside General Hospital [5 min], Elmwood Terrace [4 min], Maple Heights [5 min], Westway Intersection [7 min]
Maple Heights (residential) → Central Police Station [5 min], Elmwood Terrace [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Southbound Overpass [4 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Southbound Overpass [10 min], Westway Intersection [10 min], Parkside Shopping Center [14 min]
Elmwood Terrace (residential) → Central Police Station [4 min], Maple Heights [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Riverside General Hospital [8 min]
Riverside Condos (residential) → Maple Heights [4 min], Elmwood Terrace [4 min], Westway Intersection [5 min], Oakwood Apartments [7 min]
Oakwood Apartments (residential) → Riverside Condos [7 min], Westway Intersection [10 min], Parkside Shopping Center [17 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [3 min], Oakwood Apartments [17 min], Southbound Overpass [7 min], Westway Intersection [8 min], Birchwood Place [14 min]
Southbound Overpass (road_junction) → Riverside General Hospital [5 min], Engine House No. 1 [4 min], Maple Heights [4 min], Birchwood Place [10 min], Parkside Shopping Center [7 min], Westway Intersection [5 min]
Westway Intersection (road_junction) → Central Police Station [7 min], Maple Heights [3 min], Birchwood Place [10 min], Elmwood Terrace [3 min], Riverside Condos [5 min], Oakwood Apartments [10 min], Parkside Shopping Center [8 min], Southbound Overpass [5 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → ambulance ?
Step 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_4)
Step 17: CALL-0017 → police police_1

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0011", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
Oh god, the whole kitchen is on fire at 405 Main Avenue! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Oakwood Apartments             | sev 5 | ambulance_4 ETA 18 min | opened step 3
EVT-0006 | fire       | Elmwood Terrace                | sev 2 | fire_6 ETA 9 min | opened step 9
EVT-0007 | fire       | Oakwood Apartments             | sev 3 | fire_7 ETA 18 min | opened step 10
EVT-0009 | medical    | Oakwood Apartments             | sev 4 | HELD → ambulance_3 | opened step 12
EVT-0010 | fire       | Oakwood Apartments             | sev 4 | fire_5 ETA 18 min | opened step 13
EVT-0011 | medical    | Oakwood Apartments             | sev 5 | ambulance_3 ETA 18 min | opened step 15
EVT-0012 | medical    | Maple Heights                  | sev 5 | HELD → ambulance_4 | opened step 16
EVT-0013 | crime      | Elmwood Terrace                | sev 1 | police_1 ETA 4 min | opened step 17

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | RETURNING → EVT-0008
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0013
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0011
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010
fire_6          | fire       | Elmwood Terrace                | ON_SCENE → EVT-0006
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Parkside Shopping Center [3 min], Southbound Overpass [5 min], Central Police Station [5 min], Elmwood Terrace [8 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Southbound Overpass [4 min]
Central Police Station (police_station) → Riverside General Hospital [5 min], Elmwood Terrace [4 min], Maple Heights [5 min], Westway Intersection [7 min]
Maple Heights (residential) → Central Police Station [5 min], Elmwood Terrace [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Southbound Overpass [4 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Southbound Overpass [10 min], Westway Intersection [10 min], Parkside Shopping Center [14 min]
Elmwood Terrace (residential) → Central Police Station [4 min], Maple Heights [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Riverside General Hospital [8 min]
Riverside Condos (residential) → Maple Heights [4 min], Elmwood Terrace [4 min], Westway Intersection [5 min], Oakwood Apartments [7 min]
Oakwood Apartments (residential) → Riverside Condos [7 min], Westway Intersection [10 min], Parkside Shopping Center [17 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [3 min], Oakwood Apartments [17 min], Southbound Overpass [7 min], Westway Intersection [8 min], Birchwood Place [14 min]
Southbound Overpass (road_junction) → Riverside General Hospital [5 min], Engine House No. 1 [4 min], Maple Heights [4 min], Birchwood Place [10 min], Parkside Shopping Center [7 min], Westway Intersection [5 min]
Westway Intersection (road_junction) → Central Police Station [7 min], Maple Heights [3 min], Birchwood Place [10 min], Elmwood Terrace [3 min], Riverside Condos [5 min], Oakwood Apartments [10 min], Parkside Shopping Center [8 min], Southbound Overpass [5 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_4)
Step 17: CALL-0017 → police police_1
Step 18: CALL-0018 → Duplicate of EVT-0011

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_7", "from_event_id": "EVT-0007", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
Active shooter at Elmwood Terrace! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Oakwood Apartments             | sev 5 | ambulance_4 ETA 18 min | opened step 3
EVT-0009 | medical    | Oakwood Apartments             | sev 4 | HELD → ambulance_3 | opened step 12
EVT-0010 | fire       | Oakwood Apartments             | sev 4 | fire_5 ETA 18 min | opened step 13
EVT-0011 | medical    | Oakwood Apartments             | sev 5 | ambulance_3 ETA 18 min | opened step 15
EVT-0012 | medical    | Maple Heights                  | sev 5 | HELD → ambulance_4 | opened step 16
EVT-0013 | crime      | Elmwood Terrace                | sev 1 | police_1 ETA 4 min | opened step 17
EVT-0014 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 3 min | opened step 19

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0013
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0011
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010
fire_6          | fire       | Elmwood Terrace                | RETURNING → EVT-0006
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0014

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Parkside Shopping Center [3 min], Southbound Overpass [5 min], Central Police Station [5 min], Elmwood Terrace [8 min]
Engine House No. 1 (fire_station) → Birchwood Place [3 min], Southbound Overpass [4 min]
Central Police Station (police_station) → Riverside General Hospital [5 min], Elmwood Terrace [4 min], Maple Heights [5 min], Westway Intersection [7 min]
Maple Heights (residential) → Central Police Station [5 min], Elmwood Terrace [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Southbound Overpass [4 min]
Birchwood Place (residential) → Engine House No. 1 [3 min], Southbound Overpass [10 min], Westway Intersection [10 min], Parkside Shopping Center [14 min]
Elmwood Terrace (residential) → Central Police Station [4 min], Maple Heights [1 min], Westway Intersection [3 min], Riverside Condos [4 min], Riverside General Hospital [8 min]
Riverside Condos (residential) → Maple Heights [4 min], Elmwood Terrace [4 min], Westway Intersection [5 min], Oakwood Apartments [7 min]
Oakwood Apartments (residential) → Riverside Condos [7 min], Westway Intersection [10 min], Parkside Shopping Center [17 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [3 min], Oakwood Apartments [17 min], Southbound Overpass [7 min], Westway Intersection [8 min], Birchwood Place [14 min]
Southbound Overpass (road_junction) → Riverside General Hospital [5 min], Engine House No. 1 [4 min], Maple Heights [4 min], Birchwood Place [10 min], Parkside Shopping Center [7 min], Westway Intersection [5 min]
Westway Intersection (road_junction) → Central Police Station [7 min], Maple Heights [3 min], Birchwood Place [10 min], Elmwood Terrace [3 min], Riverside Condos [5 min], Oakwood Apartments [10 min], Parkside Shopping Center [8 min], Southbound Overpass [5 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → police police_1
Step 18: CALL-0018 → Duplicate of EVT-0011
Step 19: CALL-0019 → fire ?

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Yeah there's a small fire in a dumpster near Magnolia Gardens on River Drive. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Willow Creek Homes [5 min], Lakeview Residences [2 min], Magnolia Gardens [5 min], Riverside Market [5 min], Central Fire Station [8 min], Metro Police HQ [9 min], Southbound Overpass [6 min]
Central Fire Station (fire_station) → Magnolia Gardens [8 min], City Central Hospital [8 min], Lakeview Residences [9 min]
Metro Police HQ (police_station) → Willow Creek Homes [7 min], City Central Hospital [9 min], Southbound Overpass [9 min], Magnolia Gardens [12 min], Lakeview Residences [10 min]
Lakeview Residences (residential) → City Central Hospital [2 min], Central Fire Station [9 min], Metro Police HQ [10 min], Riverside Market [1 min], Southbound Overpass [4 min], Willow Creek Homes [4 min], Magnolia Gardens [7 min]
Magnolia Gardens (residential) → City Central Hospital [5 min], Central Fire Station [8 min], Metro Police HQ [12 min], Lakeview Residences [7 min]
Willow Creek Homes (residential) → City Central Hospital [5 min], Metro Police HQ [7 min], Lakeview Residences [4 min], Southbound Overpass [3 min], Riverside Market [4 min]
Riverside Market (commercial) → City Central Hospital [5 min], Lakeview Residences [1 min], Southbound Overpass [2 min], Willow Creek Homes [4 min]
Southbound Overpass (road_junction) → Metro Police HQ [9 min], Lakeview Residences [4 min], Willow Creek Homes [3 min], Riverside Market [2 min], City Central Hospital [6 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Hi, I think I see some smoke coming from behind Magnolia Gardens. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Magnolia Gardens               | sev 2 | fire_4 ETA 8 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Willow Creek Homes [5 min], Lakeview Residences [2 min], Magnolia Gardens [5 min], Riverside Market [5 min], Central Fire Station [8 min], Metro Police HQ [9 min], Southbound Overpass [6 min]
Central Fire Station (fire_station) → Magnolia Gardens [8 min], City Central Hospital [8 min], Lakeview Residences [9 min]
Metro Police HQ (police_station) → Willow Creek Homes [7 min], City Central Hospital [9 min], Southbound Overpass [9 min], Magnolia Gardens [12 min], Lakeview Residences [10 min]
Lakeview Residences (residential) → City Central Hospital [2 min], Central Fire Station [9 min], Metro Police HQ [10 min], Riverside Market [1 min], Southbound Overpass [4 min], Willow Creek Homes [4 min], Magnolia Gardens [7 min]
Magnolia Gardens (residential) → City Central Hospital [5 min], Central Fire Station [8 min], Metro Police HQ [12 min], Lakeview Residences [7 min]
Willow Creek Homes (residential) → City Central Hospital [5 min], Metro Police HQ [7 min], Lakeview Residences [4 min], Southbound Overpass [3 min], Riverside Market [4 min]
Riverside Market (commercial) → City Central Hospital [5 min], Lakeview Residences [1 min], Southbound Overpass [2 min], Willow Creek Homes [4 min]
Southbound Overpass (road_junction) → Metro Police HQ [9 min], Lakeview Residences [4 min], Willow Creek Homes [3 min], Riverside Market [2 min], City Central Hospital [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's a massive fire — the whole block near Magnolia Gardens is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Magnolia Gardens               | sev 2 | fire_4 ETA 8 min | opened step 1
EVT-0002 | fire       | Magnolia Gardens               | sev 5 | fire_5 ETA 8 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
City Central Hospital (hospital) → Willow Creek Homes [5 min], Lakeview Residences [2 min], Magnolia Gardens [5 min], Riverside Market [5 min], Central Fire Station [8 min], Metro Police HQ [9 min], Southbound Overpass [6 min]
Central Fire Station (fire_station) → Magnolia Gardens [8 min], City Central Hospital [8 min], Lakeview Residences [9 min]
Metro Police HQ (police_station) → Willow Creek Homes [7 min], City Central Hospital [9 min], Southbound Overpass [9 min], Magnolia Gardens [12 min], Lakeview Residences [10 min]
Lakeview Residences (residential) → City Central Hospital [2 min], Central Fire Station [9 min], Metro Police HQ [10 min], Riverside Market [1 min], Southbound Overpass [4 min], Willow Creek Homes [4 min], Magnolia Gardens [7 min]
Magnolia Gardens (residential) → City Central Hospital [5 min], Central Fire Station [8 min], Metro Police HQ [12 min], Lakeview Residences [7 min]
Willow Creek Homes (residential) → City Central Hospital [5 min], Metro Police HQ [7 min], Lakeview Residences [4 min], Southbound Overpass [3 min], Riverside Market [4 min]
Riverside Market (commercial) → City Central Hospital [5 min], Lakeview Residences [1 min], Southbound Overpass [2 min], Willow Creek Homes [4 min]
Southbound Overpass (road_junction) → Metro Police HQ [9 min], Lakeview Residences [4 min], Willow Creek Homes [3 min], Riverside Market [2 min], City Central Hospital [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4
Step 2: CALL-0002 → fire fire_5

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Oh god, the whole kitchen is on fire at 301 Main Street! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Magnolia Gardens               | sev 2 | fire_4 ETA 8 min | opened step 1
EVT-0002 | fire       | Magnolia Gardens               | sev 5 | fire_5 ETA 8 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
City Central Hospital (hospital) → Willow Creek Homes [5 min], Lakeview Residences [2 min], Magnolia Gardens [5 min], Riverside Market [5 min], Central Fire Station [8 min], Metro Police HQ [9 min], Southbound Overpass [6 min]
Central Fire Station (fire_station) → Magnolia Gardens [8 min], City Central Hospital [8 min], Lakeview Residences [9 min]
Metro Police HQ (police_station) → Willow Creek Homes [7 min], City Central Hospital [9 min], Southbound Overpass [9 min], Magnolia Gardens [12 min], Lakeview Residences [10 min]
Lakeview Residences (residential) → City Central Hospital [2 min], Central Fire Station [9 min], Metro Police HQ [10 min], Riverside Market [1 min], Southbound Overpass [4 min], Willow Creek Homes [4 min], Magnolia Gardens [7 min]
Magnolia Gardens (residential) → City Central Hospital [5 min], Central Fire Station [8 min], Metro Police HQ [12 min], Lakeview Residences [7 min]
Willow Creek Homes (residential) → City Central Hospital [5 min], Metro Police HQ [7 min], Lakeview Residences [4 min], Southbound Overpass [3 min], Riverside Market [4 min]
Riverside Market (commercial) → City Central Hospital [5 min], Lakeview Residences [1 min], Southbound Overpass [2 min], Willow Creek Homes [4 min]
Southbound Overpass (road_junction) → Metro Police HQ [9 min], Lakeview Residences [4 min], Willow Creek Homes [3 min], Riverside Market [2 min], City Central Hospital [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4
Step 2: CALL-0002 → fire fire_5
Step 3: CALL-0003 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_4", "from_event_id": "EVT-0001", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
There's a man having chest pains at 867 River Drive. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Magnolia Gardens               | sev 2 | UNASSIGNED | opened step 1
EVT-0002 | fire       | Magnolia Gardens               | sev 5 | fire_5 ETA 8 min | opened step 2
EVT-0003 | fire       | Willow Creek Homes             | sev 5 | fire_4 ETA 13 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
City Central Hospital (hospital) → Willow Creek Homes [5 min], Lakeview Residences [2 min], Magnolia Gardens [5 min], Riverside Market [5 min], Central Fire Station [8 min], Metro Police HQ [9 min], Southbound Overpass [6 min]
Central Fire Station (fire_station) → Magnolia Gardens [8 min], City Central Hospital [8 min], Lakeview Residences [9 min]
Metro Police HQ (police_station) → Willow Creek Homes [7 min], City Central Hospital [9 min], Southbound Overpass [9 min], Magnolia Gardens [12 min], Lakeview Residences [10 min]
Lakeview Residences (residential) → City Central Hospital [2 min], Central Fire Station [9 min], Metro Police HQ [10 min], Riverside Market [1 min], Southbound Overpass [4 min], Willow Creek Homes [4 min], Magnolia Gardens [7 min]
Magnolia Gardens (residential) → City Central Hospital [5 min], Central Fire Station [8 min], Metro Police HQ [12 min], Lakeview Residences [7 min]
Willow Creek Homes (residential) → City Central Hospital [5 min], Metro Police HQ [7 min], Lakeview Residences [4 min], Southbound Overpass [3 min], Riverside Market [4 min]
Riverside Market (commercial) → City Central Hospital [5 min], Lakeview Residences [1 min], Southbound Overpass [2 min], Willow Creek Homes [4 min]
Southbound Overpass (road_junction) → Metro Police HQ [9 min], Lakeview Residences [4 min], Willow Creek Homes [3 min], Riverside Market [2 min], City Central Hospital [6 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → fire fire_5
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → fire ?

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 712 Main Street, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Magnolia Gardens               | sev 5 | fire_5 ETA 8 min | opened step 2
EVT-0003 | fire       | Willow Creek Homes             | sev 5 | fire_4 ETA 13 min | opened step 4
EVT-0004 | medical    | Magnolia Gardens               | sev 1 | ambulance_2 ETA 5 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
City Central Hospital (hospital) → Willow Creek Homes [5 min], Lakeview Residences [2 min], Magnolia Gardens [5 min], Riverside Market [5 min], Central Fire Station [8 min], Metro Police HQ [9 min], Southbound Overpass [6 min]
Central Fire Station (fire_station) → Magnolia Gardens [8 min], City Central Hospital [8 min], Lakeview Residences [9 min]
Metro Police HQ (police_station) → Willow Creek Homes [7 min], City Central Hospital [9 min], Southbound Overpass [9 min], Magnolia Gardens [12 min], Lakeview Residences [10 min]
Lakeview Residences (residential) → City Central Hospital [2 min], Central Fire Station [9 min], Metro Police HQ [10 min], Riverside Market [1 min], Southbound Overpass [4 min], Willow Creek Homes [4 min], Magnolia Gardens [7 min]
Magnolia Gardens (residential) → City Central Hospital [5 min], Central Fire Station [8 min], Metro Police HQ [12 min], Lakeview Residences [7 min]
Willow Creek Homes (residential) → City Central Hospital [5 min], Metro Police HQ [7 min], Lakeview Residences [4 min], Southbound Overpass [3 min], Riverside Market [4 min]
Riverside Market (commercial) → City Central Hospital [5 min], Lakeview Residences [1 min], Southbound Overpass [2 min], Willow Creek Homes [4 min]
Southbound Overpass (road_junction) → Metro Police HQ [9 min], Lakeview Residences [4 min], Willow Creek Homes [3 min], Riverside Market [2 min], City Central Hospital [6 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → fire ?
Step 5: CALL-0005 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 265 Sunset Drive, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Magnolia Gardens               | sev 5 | fire_5 ETA 8 min | opened step 2
EVT-0003 | fire       | Willow Creek Homes             | sev 5 | fire_4 ETA 13 min | opened step 4
EVT-0004 | medical    | Magnolia Gardens               | sev 1 | ambulance_2 ETA 5 min | opened step 5
EVT-0005 | medical    | Willow Creek Homes             | sev 4 | ambulance_3 ETA 5 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
City Central Hospital (hospital) → Willow Creek Homes [5 min], Lakeview Residences [2 min], Magnolia Gardens [5 min], Riverside Market [5 min], Central Fire Station [8 min], Metro Police HQ [9 min], Southbound Overpass [6 min]
Central Fire Station (fire_station) → Magnolia Gardens [8 min], City Central Hospital [8 min], Lakeview Residences [9 min]
Metro Police HQ (police_station) → Willow Creek Homes [7 min], City Central Hospital [9 min], Southbound Overpass [9 min], Magnolia Gardens [12 min], Lakeview Residences [10 min]
Lakeview Residences (residential) → City Central Hospital [2 min], Central Fire Station [9 min], Metro Police HQ [10 min], Riverside Market [1 min], Southbound Overpass [4 min], Willow Creek Homes [4 min], Magnolia Gardens [7 min]
Magnolia Gardens (residential) → City Central Hospital [5 min], Central Fire Station [8 min], Metro Police HQ [12 min], Lakeview Residences [7 min]
Willow Creek Homes (residential) → City Central Hospital [5 min], Metro Police HQ [7 min], Lakeview Residences [4 min], Southbound Overpass [3 min], Riverside Market [4 min]
Riverside Market (commercial) → City Central Hospital [5 min], Lakeview Residences [1 min], Southbound Overpass [2 min], Willow Creek Homes [4 min]
Southbound Overpass (road_junction) → Metro Police HQ [9 min], Lakeview Residences [4 min], Willow Creek Homes [3 min], Riverside Market [2 min], City Central Hospital [6 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → fire ?
Step 5: CALL-0005 → ambulance ambulance_2
Step 6: CALL-0006 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_2", "from_event_id": "EVT-0004", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's a massive fire — the whole block near Magnolia Gardens is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Magnolia Gardens               | sev 5 | fire_5 ETA 8 min | opened step 2
EVT-0003 | fire       | Willow Creek Homes             | sev 5 | fire_4 ETA 13 min | opened step 4
EVT-0004 | medical    | Magnolia Gardens               | sev 1 | UNASSIGNED | opened step 5
EVT-0005 | medical    | Willow Creek Homes             | sev 4 | ambulance_3 ETA 5 min | opened step 6
EVT-0006 | medical    | Riverside Market               | sev 5 | ambulance_2 ETA 3 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
City Central Hospital (hospital) → Willow Creek Homes [5 min], Lakeview Residences [2 min], Magnolia Gardens [5 min], Riverside Market [5 min], Central Fire Station [8 min], Metro Police HQ [9 min], Southbound Overpass [6 min]
Central Fire Station (fire_station) → Magnolia Gardens [8 min], City Central Hospital [8 min], Lakeview Residences [9 min]
Metro Police HQ (police_station) → Willow Creek Homes [7 min], City Central Hospital [9 min], Southbound Overpass [9 min], Magnolia Gardens [12 min], Lakeview Residences [10 min]
Lakeview Residences (residential) → City Central Hospital [2 min], Central Fire Station [9 min], Metro Police HQ [10 min], Riverside Market [1 min], Southbound Overpass [4 min], Willow Creek Homes [4 min], Magnolia Gardens [7 min]
Magnolia Gardens (residential) → City Central Hospital [5 min], Central Fire Station [8 min], Metro Police HQ [12 min], Lakeview Residences [7 min]
Willow Creek Homes (residential) → City Central Hospital [5 min], Metro Police HQ [7 min], Lakeview Residences [4 min], Southbound Overpass [3 min], Riverside Market [4 min]
Riverside Market (commercial) → City Central Hospital [5 min], Lakeview Residences [1 min], Southbound Overpass [2 min], Willow Creek Homes [4 min]
Southbound Overpass (road_junction) → Metro Police HQ [9 min], Lakeview Residences [4 min], Willow Creek Homes [3 min], Riverside Market [2 min], City Central Hospital [6 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → ambulance ambulance_2
Step 6: CALL-0006 → ambulance ambulance_3
Step 7: CALL-0007 → ambulance ?

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Someone's not breathing at Magnolia Gardens! A bystander is doing CPR. Please send an ambulance to River Drive immediately!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Magnolia Gardens               | sev 5 | fire_5 ETA 8 min | opened step 2
EVT-0003 | fire       | Willow Creek Homes             | sev 5 | fire_4 ETA 13 min | opened step 4
EVT-0004 | medical    | Magnolia Gardens               | sev 1 | UNASSIGNED | opened step 5
EVT-0005 | medical    | Willow Creek Homes             | sev 4 | ambulance_3 ETA 5 min | opened step 6
EVT-0006 | medical    | Riverside Market               | sev 5 | ambulance_2 ETA 3 min | opened step 7
EVT-0007 | fire       | Magnolia Gardens               | sev 3 | HELD → fire_5 | opened step 8

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
City Central Hospital (hospital) → Willow Creek Homes [5 min], Lakeview Residences [2 min], Magnolia Gardens [5 min], Riverside Market [5 min], Central Fire Station [8 min], Metro Police HQ [9 min], Southbound Overpass [6 min]
Central Fire Station (fire_station) → Magnolia Gardens [8 min], City Central Hospital [8 min], Lakeview Residences [9 min]
Metro Police HQ (police_station) → Willow Creek Homes [7 min], City Central Hospital [9 min], Southbound Overpass [9 min], Magnolia Gardens [12 min], Lakeview Residences [10 min]
Lakeview Residences (residential) → City Central Hospital [2 min], Central Fire Station [9 min], Metro Police HQ [10 min], Riverside Market [1 min], Southbound Overpass [4 min], Willow Creek Homes [4 min], Magnolia Gardens [7 min]
Magnolia Gardens (residential) → City Central Hospital [5 min], Central Fire Station [8 min], Metro Police HQ [12 min], Lakeview Residences [7 min]
Willow Creek Homes (residential) → City Central Hospital [5 min], Metro Police HQ [7 min], Lakeview Residences [4 min], Southbound Overpass [3 min], Riverside Market [4 min]
Riverside Market (commercial) → City Central Hospital [5 min], Lakeview Residences [1 min], Southbound Overpass [2 min], Willow Creek Homes [4 min]
Southbound Overpass (road_junction) → Metro Police HQ [9 min], Lakeview Residences [4 min], Willow Creek Homes [3 min], Riverside Market [2 min], City Central Hospital [6 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → ambulance ambulance_3
Step 7: CALL-0007 → ambulance ?
Step 8: CALL-0008 → HOLD (fire, waiting for fire_5)

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
There's a fire at 589 Pine Road! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Magnolia Gardens               | sev 5 | fire_5 ETA 8 min | opened step 2
EVT-0003 | fire       | Willow Creek Homes             | sev 5 | fire_4 ETA 13 min | opened step 4
EVT-0005 | medical    | Willow Creek Homes             | sev 4 | ambulance_3 ETA 5 min | opened step 6
EVT-0006 | medical    | Riverside Market               | sev 5 | ambulance_2 ETA 3 min | opened step 7
EVT-0007 | fire       | Magnolia Gardens               | sev 3 | HELD → fire_5 | opened step 8
EVT-0008 | medical    | Magnolia Gardens               | sev 2 | HELD → ambulance_2 | opened step 9

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside Market               | ON_SCENE → EVT-0006
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_5          | fire       | Magnolia Gardens               | ON_SCENE → EVT-0002

=== CITY REFERENCE ===
City Central Hospital (hospital) → Willow Creek Homes [5 min], Lakeview Residences [2 min], Magnolia Gardens [5 min], Riverside Market [5 min], Central Fire Station [8 min], Metro Police HQ [9 min], Southbound Overpass [6 min]
Central Fire Station (fire_station) → Magnolia Gardens [8 min], City Central Hospital [8 min], Lakeview Residences [9 min]
Metro Police HQ (police_station) → Willow Creek Homes [7 min], City Central Hospital [9 min], Southbound Overpass [9 min], Magnolia Gardens [12 min], Lakeview Residences [10 min]
Lakeview Residences (residential) → City Central Hospital [2 min], Central Fire Station [9 min], Metro Police HQ [10 min], Riverside Market [1 min], Southbound Overpass [4 min], Willow Creek Homes [4 min], Magnolia Gardens [7 min]
Magnolia Gardens (residential) → City Central Hospital [5 min], Central Fire Station [8 min], Metro Police HQ [12 min], Lakeview Residences [7 min]
Willow Creek Homes (residential) → City Central Hospital [5 min], Metro Police HQ [7 min], Lakeview Residences [4 min], Southbound Overpass [3 min], Riverside Market [4 min]
Riverside Market (commercial) → City Central Hospital [5 min], Lakeview Residences [1 min], Southbound Overpass [2 min], Willow Creek Homes [4 min]
Southbound Overpass (road_junction) → Metro Police HQ [9 min], Lakeview Residences [4 min], Willow Creek Homes [3 min], Riverside Market [2 min], City Central Hospital [6 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → ambulance ?
Step 8: CALL-0008 → HOLD (fire, waiting for fire_5)
Step 9: CALL-0009 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Hi, I think I see some smoke coming from behind Riverside Market. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Market [1 min], Lakeview Residences [4 min], Downtown Mall [2 min], Sunset Villas [4 min], Northside Junction [15 min]
Engine House No. 1 (fire_station) → Northside Junction [4 min], Downtown Precinct [5 min], Sunset Villas [18 min], Magnolia Gardens [9 min]
Downtown Precinct (police_station) → Engine House No. 1 [5 min], Magnolia Gardens [3 min], Northside Junction [6 min], Downtown Mall [6 min]
Magnolia Gardens (residential) → Downtown Precinct [3 min], Northside Junction [6 min], Engine House No. 1 [9 min], Downtown Mall [8 min], Riverside Market [11 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Downtown Mall [1 min], Riverside Market [3 min], Northside Junction [14 min], Sunset Villas [4 min]
Sunset Villas (residential) → Engine House No. 1 [18 min], Riverside Market [4 min], City Central Hospital [4 min], Lakeview Residences [4 min]
Downtown Mall (commercial) → City Central Hospital [2 min], Downtown Precinct [6 min], Magnolia Gardens [8 min], Lakeview Residences [1 min], Riverside Market [2 min]
Riverside Market (commercial) → City Central Hospital [1 min], Lakeview Residences [3 min], Sunset Villas [4 min], Downtown Mall [2 min], Magnolia Gardens [11 min]
Northside Junction (road_junction) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Magnolia Gardens [6 min], Lakeview Residences [14 min], City Central Hospital [15 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 763 Pine Street, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 1 | fire_6 ETA 13 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Market [1 min], Lakeview Residences [4 min], Downtown Mall [2 min], Sunset Villas [4 min], Northside Junction [15 min]
Engine House No. 1 (fire_station) → Northside Junction [4 min], Downtown Precinct [5 min], Sunset Villas [18 min], Magnolia Gardens [9 min]
Downtown Precinct (police_station) → Engine House No. 1 [5 min], Magnolia Gardens [3 min], Northside Junction [6 min], Downtown Mall [6 min]
Magnolia Gardens (residential) → Downtown Precinct [3 min], Northside Junction [6 min], Engine House No. 1 [9 min], Downtown Mall [8 min], Riverside Market [11 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Downtown Mall [1 min], Riverside Market [3 min], Northside Junction [14 min], Sunset Villas [4 min]
Sunset Villas (residential) → Engine House No. 1 [18 min], Riverside Market [4 min], City Central Hospital [4 min], Lakeview Residences [4 min]
Downtown Mall (commercial) → City Central Hospital [2 min], Downtown Precinct [6 min], Magnolia Gardens [8 min], Lakeview Residences [1 min], Riverside Market [2 min]
Riverside Market (commercial) → City Central Hospital [1 min], Lakeview Residences [3 min], Sunset Villas [4 min], Downtown Mall [2 min], Magnolia Gardens [11 min]
Northside Junction (road_junction) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Magnolia Gardens [6 min], Lakeview Residences [14 min], City Central Hospital [15 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}