[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
There's a massive fire — the whole block near Elmwood Terrace is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Elmwood Terrace                | sev 4 | fire_6 ETA 7 min | opened step 3
EVT-0003 | fire       | Pinecrest Homes                | sev 4 | fire_5 ETA 10 min | opened step 4
EVT-0004 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 7 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [7 min], Central Crossroads [6 min], Hilltop Manor [6 min]
Central Fire Station (fire_station) → Downtown Mall [4 min], Hilltop Manor [3 min], Downtown Precinct [3 min], Elmwood Terrace [8 min], Pinecrest Homes [10 min]
Downtown Precinct (police_station) → Central Fire Station [3 min], Downtown Mall [2 min], Hilltop Manor [3 min], Central Crossroads [7 min], Elmwood Terrace [7 min], Pinecrest Homes [10 min]
Elmwood Terrace (residential) → Central Fire Station [8 min], Downtown Mall [6 min], Downtown Precinct [7 min]
Hilltop Manor (residential) → City Central Hospital [6 min], Central Fire Station [3 min], Downtown Precinct [3 min], Downtown Mall [5 min], Pinecrest Homes [8 min], Central Crossroads [7 min]
Pinecrest Homes (residential) → City Central Hospital [7 min], Hilltop Manor [8 min], Central Crossroads [4 min], Downtown Precinct [10 min], Central Fire Station [10 min], Downtown Mall [10 min]
Downtown Mall (commercial) → Central Fire Station [4 min], Downtown Precinct [2 min], Elmwood Terrace [6 min], Hilltop Manor [5 min], Pinecrest Homes [10 min], Central Crossroads [9 min]
Central Crossroads (road_junction) → City Central Hospital [6 min], Downtown Precinct [7 min], Pinecrest Homes [4 min], Hilltop Manor [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → HOLD (fire, waiting for fire_5)
Step 5: CALL-0005 → police police_0
Step 6: CALL-0006 → Duplicate of EVT-0004

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_6", "from_event_id": "EVT-0002", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 932 Spring Drive, please hurry!

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Pinecrest Homes                | sev 4 | fire_5 ETA 10 min | opened step 4
EVT-0004 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 7 min | opened step 5
EVT-0005 | fire       | Elmwood Terrace                | sev 5 | fire_6 ETA 7 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [7 min], Central Crossroads [6 min], Hilltop Manor [6 min]
Central Fire Station (fire_station) → Downtown Mall [4 min], Hilltop Manor [3 min], Downtown Precinct [3 min], Elmwood Terrace [8 min], Pinecrest Homes [10 min]
Downtown Precinct (police_station) → Central Fire Station [3 min], Downtown Mall [2 min], Hilltop Manor [3 min], Central Crossroads [7 min], Elmwood Terrace [7 min], Pinecrest Homes [10 min]
Elmwood Terrace (residential) → Central Fire Station [8 min], Downtown Mall [6 min], Downtown Precinct [7 min]
Hilltop Manor (residential) → City Central Hospital [6 min], Central Fire Station [3 min], Downtown Precinct [3 min], Downtown Mall [5 min], Pinecrest Homes [8 min], Central Crossroads [7 min]
Pinecrest Homes (residential) → City Central Hospital [7 min], Hilltop Manor [8 min], Central Crossroads [4 min], Downtown Precinct [10 min], Central Fire Station [10 min], Downtown Mall [10 min]
Downtown Mall (commercial) → Central Fire Station [4 min], Downtown Precinct [2 min], Elmwood Terrace [6 min], Hilltop Manor [5 min], Pinecrest Homes [10 min], Central Crossroads [9 min]
Central Crossroads (road_junction) → City Central Hospital [6 min], Downtown Precinct [7 min], Pinecrest Homes [4 min], Hilltop Manor [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → police police_0
Step 6: CALL-0006 → Duplicate of EVT-0004
Step 7: CALL-0007 → fire ?

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Someone's not breathing at Pinecrest Homes! A bystander is doing CPR. Please send an ambulance to Elm Drive immediately!

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Pinecrest Homes                | sev 4 | fire_5 ETA 10 min | opened step 4
EVT-0004 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 7 min | opened step 5
EVT-0005 | fire       | Elmwood Terrace                | sev 5 | fire_6 ETA 7 min | opened step 7
EVT-0006 | medical    | Hilltop Manor                  | sev 3 | ambulance_2 ETA 6 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [7 min], Central Crossroads [6 min], Hilltop Manor [6 min]
Central Fire Station (fire_station) → Downtown Mall [4 min], Hilltop Manor [3 min], Downtown Precinct [3 min], Elmwood Terrace [8 min], Pinecrest Homes [10 min]
Downtown Precinct (police_station) → Central Fire Station [3 min], Downtown Mall [2 min], Hilltop Manor [3 min], Central Crossroads [7 min], Elmwood Terrace [7 min], Pinecrest Homes [10 min]
Elmwood Terrace (residential) → Central Fire Station [8 min], Downtown Mall [6 min], Downtown Precinct [7 min]
Hilltop Manor (residential) → City Central Hospital [6 min], Central Fire Station [3 min], Downtown Precinct [3 min], Downtown Mall [5 min], Pinecrest Homes [8 min], Central Crossroads [7 min]
Pinecrest Homes (residential) → City Central Hospital [7 min], Hilltop Manor [8 min], Central Crossroads [4 min], Downtown Precinct [10 min], Central Fire Station [10 min], Downtown Mall [10 min]
Downtown Mall (commercial) → Central Fire Station [4 min], Downtown Precinct [2 min], Elmwood Terrace [6 min], Hilltop Manor [5 min], Pinecrest Homes [10 min], Central Crossroads [9 min]
Central Crossroads (road_junction) → City Central Hospital [6 min], Downtown Precinct [7 min], Pinecrest Homes [4 min], Hilltop Manor [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → Duplicate of EVT-0004
Step 7: CALL-0007 → fire ?
Step 8: CALL-0008 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
I just got mugged near Elmwood Terrace! The guy ran towards Maple Street. He had a knife.

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Pinecrest Homes                | sev 4 | fire_5 ETA 10 min | opened step 4
EVT-0004 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 7 min | opened step 5
EVT-0005 | fire       | Elmwood Terrace                | sev 5 | fire_6 ETA 7 min | opened step 7
EVT-0006 | medical    | Hilltop Manor                  | sev 3 | ambulance_2 ETA 6 min | opened step 8
EVT-0007 | medical    | Pinecrest Homes                | sev 3 | ambulance_3 ETA 7 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [7 min], Central Crossroads [6 min], Hilltop Manor [6 min]
Central Fire Station (fire_station) → Downtown Mall [4 min], Hilltop Manor [3 min], Downtown Precinct [3 min], Elmwood Terrace [8 min], Pinecrest Homes [10 min]
Downtown Precinct (police_station) → Central Fire Station [3 min], Downtown Mall [2 min], Hilltop Manor [3 min], Central Crossroads [7 min], Elmwood Terrace [7 min], Pinecrest Homes [10 min]
Elmwood Terrace (residential) → Central Fire Station [8 min], Downtown Mall [6 min], Downtown Precinct [7 min]
Hilltop Manor (residential) → City Central Hospital [6 min], Central Fire Station [3 min], Downtown Precinct [3 min], Downtown Mall [5 min], Pinecrest Homes [8 min], Central Crossroads [7 min]
Pinecrest Homes (residential) → City Central Hospital [7 min], Hilltop Manor [8 min], Central Crossroads [4 min], Downtown Precinct [10 min], Central Fire Station [10 min], Downtown Mall [10 min]
Downtown Mall (commercial) → Central Fire Station [4 min], Downtown Precinct [2 min], Elmwood Terrace [6 min], Hilltop Manor [5 min], Pinecrest Homes [10 min], Central Crossroads [9 min]
Central Crossroads (road_junction) → City Central Hospital [6 min], Downtown Precinct [7 min], Pinecrest Homes [4 min], Hilltop Manor [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → fire ?
Step 8: CALL-0008 → ambulance ambulance_2
Step 9: CALL-0009 → ambulance ambulance_3

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Building's on fire on Elm Drive near Pinecrest Homes! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Pinecrest Homes                | sev 4 | fire_5 ETA 10 min | opened step 4
EVT-0004 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 7 min | opened step 5
EVT-0005 | fire       | Elmwood Terrace                | sev 5 | fire_6 ETA 7 min | opened step 7
EVT-0006 | medical    | Hilltop Manor                  | sev 3 | ambulance_2 ETA 6 min | opened step 8
EVT-0007 | medical    | Pinecrest Homes                | sev 3 | ambulance_3 ETA 7 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [7 min], Central Crossroads [6 min], Hilltop Manor [6 min]
Central Fire Station (fire_station) → Downtown Mall [4 min], Hilltop Manor [3 min], Downtown Precinct [3 min], Elmwood Terrace [8 min], Pinecrest Homes [10 min]
Downtown Precinct (police_station) → Central Fire Station [3 min], Downtown Mall [2 min], Hilltop Manor [3 min], Central Crossroads [7 min], Elmwood Terrace [7 min], Pinecrest Homes [10 min]
Elmwood Terrace (residential) → Central Fire Station [8 min], Downtown Mall [6 min], Downtown Precinct [7 min]
Hilltop Manor (residential) → City Central Hospital [6 min], Central Fire Station [3 min], Downtown Precinct [3 min], Downtown Mall [5 min], Pinecrest Homes [8 min], Central Crossroads [7 min]
Pinecrest Homes (residential) → City Central Hospital [7 min], Hilltop Manor [8 min], Central Crossroads [4 min], Downtown Precinct [10 min], Central Fire Station [10 min], Downtown Mall [10 min]
Downtown Mall (commercial) → Central Fire Station [4 min], Downtown Precinct [2 min], Elmwood Terrace [6 min], Hilltop Manor [5 min], Pinecrest Homes [10 min], Central Crossroads [9 min]
Central Crossroads (road_junction) → City Central Hospital [6 min], Downtown Precinct [7 min], Pinecrest Homes [4 min], Hilltop Manor [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → ambulance ambulance_2
Step 9: CALL-0009 → ambulance ambulance_3
Step 10: CALL-0010 → Duplicate of EVT-0004

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Building's on fire on Elm Drive near Pinecrest Homes! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Pinecrest Homes                | sev 4 | fire_5 ETA 10 min | opened step 4
EVT-0004 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 7 min | opened step 5
EVT-0005 | fire       | Elmwood Terrace                | sev 5 | fire_6 ETA 7 min | opened step 7
EVT-0006 | medical    | Hilltop Manor                  | sev 3 | ambulance_2 ETA 6 min | opened step 8
EVT-0007 | medical    | Pinecrest Homes                | sev 3 | ambulance_3 ETA 7 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Elmwood Terrace                | ON_SCENE → EVT-0004
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [7 min], Central Crossroads [6 min], Hilltop Manor [6 min]
Central Fire Station (fire_station) → Downtown Mall [4 min], Hilltop Manor [3 min], Downtown Precinct [3 min], Elmwood Terrace [8 min], Pinecrest Homes [10 min]
Downtown Precinct (police_station) → Central Fire Station [3 min], Downtown Mall [2 min], Hilltop Manor [3 min], Central Crossroads [7 min], Elmwood Terrace [7 min], Pinecrest Homes [10 min]
Elmwood Terrace (residential) → Central Fire Station [8 min], Downtown Mall [6 min], Downtown Precinct [7 min]
Hilltop Manor (residential) → City Central Hospital [6 min], Central Fire Station [3 min], Downtown Precinct [3 min], Downtown Mall [5 min], Pinecrest Homes [8 min], Central Crossroads [7 min]
Pinecrest Homes (residential) → City Central Hospital [7 min], Hilltop Manor [8 min], Central Crossroads [4 min], Downtown Precinct [10 min], Central Fire Station [10 min], Downtown Mall [10 min]
Downtown Mall (commercial) → Central Fire Station [4 min], Downtown Precinct [2 min], Elmwood Terrace [6 min], Hilltop Manor [5 min], Pinecrest Homes [10 min], Central Crossroads [9 min]
Central Crossroads (road_junction) → City Central Hospital [6 min], Downtown Precinct [7 min], Pinecrest Homes [4 min], Hilltop Manor [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → ambulance ambulance_3
Step 10: CALL-0010 → Duplicate of EVT-0004
Step 11: CALL-0011 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_5", "from_event_id": "EVT-0003", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Hi, I think I see some smoke coming from behind Elmwood Terrace. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Pinecrest Homes                | sev 4 | HELD → fire_5 | opened step 4
EVT-0004 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 7 min | opened step 5
EVT-0005 | fire       | Elmwood Terrace                | sev 5 | fire_6 ETA 7 min | opened step 7
EVT-0006 | medical    | Hilltop Manor                  | sev 3 | ambulance_2 ETA 6 min | opened step 8
EVT-0007 | medical    | Pinecrest Homes                | sev 3 | ambulance_3 ETA 7 min | opened step 9
EVT-0008 | fire       | Pinecrest Homes                | sev 5 | fire_5 ETA 10 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Elmwood Terrace                | ON_SCENE → EVT-0004
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0008
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [7 min], Central Crossroads [6 min], Hilltop Manor [6 min]
Central Fire Station (fire_station) → Downtown Mall [4 min], Hilltop Manor [3 min], Downtown Precinct [3 min], Elmwood Terrace [8 min], Pinecrest Homes [10 min]
Downtown Precinct (police_station) → Central Fire Station [3 min], Downtown Mall [2 min], Hilltop Manor [3 min], Central Crossroads [7 min], Elmwood Terrace [7 min], Pinecrest Homes [10 min]
Elmwood Terrace (residential) → Central Fire Station [8 min], Downtown Mall [6 min], Downtown Precinct [7 min]
Hilltop Manor (residential) → City Central Hospital [6 min], Central Fire Station [3 min], Downtown Precinct [3 min], Downtown Mall [5 min], Pinecrest Homes [8 min], Central Crossroads [7 min]
Pinecrest Homes (residential) → City Central Hospital [7 min], Hilltop Manor [8 min], Central Crossroads [4 min], Downtown Precinct [10 min], Central Fire Station [10 min], Downtown Mall [10 min]
Downtown Mall (commercial) → Central Fire Station [4 min], Downtown Precinct [2 min], Elmwood Terrace [6 min], Hilltop Manor [5 min], Pinecrest Homes [10 min], Central Crossroads [9 min]
Central Crossroads (road_junction) → City Central Hospital [6 min], Downtown Precinct [7 min], Pinecrest Homes [4 min], Hilltop Manor [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → Duplicate of EVT-0004
Step 11: CALL-0011 → Duplicate of EVT-0003
Step 12: CALL-0012 → fire ?

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
There's a massive fire — the whole block near Pinecrest Homes is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Pinecrest Homes                | sev 4 | HELD → fire_5 | opened step 4
EVT-0005 | fire       | Elmwood Terrace                | sev 5 | fire_6 ETA 7 min | opened step 7
EVT-0006 | medical    | Hilltop Manor                  | sev 3 | ambulance_2 ETA 6 min | opened step 8
EVT-0007 | medical    | Pinecrest Homes                | sev 3 | ambulance_3 ETA 7 min | opened step 9
EVT-0008 | fire       | Pinecrest Homes                | sev 5 | fire_5 ETA 10 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Elmwood Terrace                | RETURNING → EVT-0004
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Hilltop Manor                  | ON_SCENE → EVT-0006
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0008
fire_6          | fire       | Elmwood Terrace                | ON_SCENE → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [7 min], Central Crossroads [6 min], Hilltop Manor [6 min]
Central Fire Station (fire_station) → Downtown Mall [4 min], Hilltop Manor [3 min], Downtown Precinct [3 min], Elmwood Terrace [8 min], Pinecrest Homes [10 min]
Downtown Precinct (police_station) → Central Fire Station [3 min], Downtown Mall [2 min], Hilltop Manor [3 min], Central Crossroads [7 min], Elmwood Terrace [7 min], Pinecrest Homes [10 min]
Elmwood Terrace (residential) → Central Fire Station [8 min], Downtown Mall [6 min], Downtown Precinct [7 min]
Hilltop Manor (residential) → City Central Hospital [6 min], Central Fire Station [3 min], Downtown Precinct [3 min], Downtown Mall [5 min], Pinecrest Homes [8 min], Central Crossroads [7 min]
Pinecrest Homes (residential) → City Central Hospital [7 min], Hilltop Manor [8 min], Central Crossroads [4 min], Downtown Precinct [10 min], Central Fire Station [10 min], Downtown Mall [10 min]
Downtown Mall (commercial) → Central Fire Station [4 min], Downtown Precinct [2 min], Elmwood Terrace [6 min], Hilltop Manor [5 min], Pinecrest Homes [10 min], Central Crossroads [9 min]
Central Crossroads (road_junction) → City Central Hospital [6 min], Downtown Precinct [7 min], Pinecrest Homes [4 min], Hilltop Manor [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0003
Step 12: CALL-0012 → fire ?
Step 13: CALL-0013 → Duplicate of EVT-0005

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Someone's not breathing at Pinecrest Homes! A bystander is doing CPR. Please send an ambulance to Elm Drive immediately!

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Pinecrest Homes                | sev 4 | HELD → fire_5 | opened step 4
EVT-0005 | fire       | Elmwood Terrace                | sev 5 | fire_6 ETA 7 min | opened step 7
EVT-0006 | medical    | Hilltop Manor                  | sev 3 | ambulance_2 ETA 6 min | opened step 8
EVT-0007 | medical    | Pinecrest Homes                | sev 3 | ambulance_3 ETA 7 min | opened step 9
EVT-0008 | fire       | Pinecrest Homes                | sev 5 | fire_5 ETA 10 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Elmwood Terrace                | RETURNING → EVT-0004
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Hilltop Manor                  | ON_SCENE → EVT-0006
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0008
fire_6          | fire       | Elmwood Terrace                | ON_SCENE → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [7 min], Central Crossroads [6 min], Hilltop Manor [6 min]
Central Fire Station (fire_station) → Downtown Mall [4 min], Hilltop Manor [3 min], Downtown Precinct [3 min], Elmwood Terrace [8 min], Pinecrest Homes [10 min]
Downtown Precinct (police_station) → Central Fire Station [3 min], Downtown Mall [2 min], Hilltop Manor [3 min], Central Crossroads [7 min], Elmwood Terrace [7 min], Pinecrest Homes [10 min]
Elmwood Terrace (residential) → Central Fire Station [8 min], Downtown Mall [6 min], Downtown Precinct [7 min]
Hilltop Manor (residential) → City Central Hospital [6 min], Central Fire Station [3 min], Downtown Precinct [3 min], Downtown Mall [5 min], Pinecrest Homes [8 min], Central Crossroads [7 min]
Pinecrest Homes (residential) → City Central Hospital [7 min], Hilltop Manor [8 min], Central Crossroads [4 min], Downtown Precinct [10 min], Central Fire Station [10 min], Downtown Mall [10 min]
Downtown Mall (commercial) → Central Fire Station [4 min], Downtown Precinct [2 min], Elmwood Terrace [6 min], Hilltop Manor [5 min], Pinecrest Homes [10 min], Central Crossroads [9 min]
Central Crossroads (road_junction) → City Central Hospital [6 min], Downtown Precinct [7 min], Pinecrest Homes [4 min], Hilltop Manor [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → fire ?
Step 13: CALL-0013 → Duplicate of EVT-0005
Step 14: CALL-0014 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Hello, my neighbor fell and hurt her ankle at 316 River Drive. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Spring Meadow Estates [2 min], Central Police Station [8 min], Central Crossroads [11 min]
Engine House No. 1 (fire_station) → Lakeview Residences [6 min], Central Crossroads [9 min], Oak Avenue Shops [9 min], Eastgate Roundabout [12 min], Hilltop Manor [11 min]
Central Police Station (police_station) → City Central Hospital [8 min], Spring Meadow Estates [5 min], Hilltop Manor [7 min], Eastgate Roundabout [14 min]
Lakeview Residences (residential) → Engine House No. 1 [6 min], Oak Avenue Shops [6 min], Central Crossroads [6 min], Eastgate Roundabout [8 min]
Hilltop Manor (residential) → Central Police Station [7 min], Spring Meadow Estates [10 min], Engine House No. 1 [11 min]
Spring Meadow Estates (residential) → City Central Hospital [2 min], Central Police Station [5 min], Hilltop Manor [10 min], Central Crossroads [12 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [9 min], Lakeview Residences [6 min], Central Crossroads [2 min], Eastgate Roundabout [6 min]
Central Crossroads (road_junction) → City Central Hospital [11 min], Engine House No. 1 [9 min], Lakeview Residences [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [4 min], Spring Meadow Estates [12 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [12 min], Central Police Station [14 min], Oak Avenue Shops [6 min], Central Crossroads [4 min], Lakeview Residences [8 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Fender bender on Park Street near Spring Meadow Estates. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Oak Avenue Shops               | sev 1 | ambulance_2 ETA 13 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Spring Meadow Estates [2 min], Central Police Station [8 min], Central Crossroads [11 min]
Engine House No. 1 (fire_station) → Lakeview Residences [6 min], Central Crossroads [9 min], Oak Avenue Shops [9 min], Eastgate Roundabout [12 min], Hilltop Manor [11 min]
Central Police Station (police_station) → City Central Hospital [8 min], Spring Meadow Estates [5 min], Hilltop Manor [7 min], Eastgate Roundabout [14 min]
Lakeview Residences (residential) → Engine House No. 1 [6 min], Oak Avenue Shops [6 min], Central Crossroads [6 min], Eastgate Roundabout [8 min]
Hilltop Manor (residential) → Central Police Station [7 min], Spring Meadow Estates [10 min], Engine House No. 1 [11 min]
Spring Meadow Estates (residential) → City Central Hospital [2 min], Central Police Station [5 min], Hilltop Manor [10 min], Central Crossroads [12 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [9 min], Lakeview Residences [6 min], Central Crossroads [2 min], Eastgate Roundabout [6 min]
Central Crossroads (road_junction) → City Central Hospital [11 min], Engine House No. 1 [9 min], Lakeview Residences [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [4 min], Spring Meadow Estates [12 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [12 min], Central Police Station [14 min], Oak Avenue Shops [6 min], Central Crossroads [4 min], Lakeview Residences [8 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's a man having chest pains at 309 River Drive. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Oak Avenue Shops               | sev 1 | ambulance_2 ETA 13 min | opened step 1
EVT-0002 | accident   | Spring Meadow Estates          | sev 5 | ambulance_3 ETA 2 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Spring Meadow Estates [2 min], Central Police Station [8 min], Central Crossroads [11 min]
Engine House No. 1 (fire_station) → Lakeview Residences [6 min], Central Crossroads [9 min], Oak Avenue Shops [9 min], Eastgate Roundabout [12 min], Hilltop Manor [11 min]
Central Police Station (police_station) → City Central Hospital [8 min], Spring Meadow Estates [5 min], Hilltop Manor [7 min], Eastgate Roundabout [14 min]
Lakeview Residences (residential) → Engine House No. 1 [6 min], Oak Avenue Shops [6 min], Central Crossroads [6 min], Eastgate Roundabout [8 min]
Hilltop Manor (residential) → Central Police Station [7 min], Spring Meadow Estates [10 min], Engine House No. 1 [11 min]
Spring Meadow Estates (residential) → City Central Hospital [2 min], Central Police Station [5 min], Hilltop Manor [10 min], Central Crossroads [12 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [9 min], Lakeview Residences [6 min], Central Crossroads [2 min], Eastgate Roundabout [6 min]
Central Crossroads (road_junction) → City Central Hospital [11 min], Engine House No. 1 [9 min], Lakeview Residences [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [4 min], Spring Meadow Estates [12 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [12 min], Central Police Station [14 min], Oak Avenue Shops [6 min], Central Crossroads [4 min], Lakeview Residences [8 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → ambulance ambulance_3

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's a man having chest pains at 989 Oak Road. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Oak Avenue Shops               | sev 1 | ambulance_2 ETA 13 min | opened step 1
EVT-0002 | accident   | Spring Meadow Estates          | sev 5 | ambulance_3 ETA 2 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0002
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Spring Meadow Estates [2 min], Central Police Station [8 min], Central Crossroads [11 min]
Engine House No. 1 (fire_station) → Lakeview Residences [6 min], Central Crossroads [9 min], Oak Avenue Shops [9 min], Eastgate Roundabout [12 min], Hilltop Manor [11 min]
Central Police Station (police_station) → City Central Hospital [8 min], Spring Meadow Estates [5 min], Hilltop Manor [7 min], Eastgate Roundabout [14 min]
Lakeview Residences (residential) → Engine House No. 1 [6 min], Oak Avenue Shops [6 min], Central Crossroads [6 min], Eastgate Roundabout [8 min]
Hilltop Manor (residential) → Central Police Station [7 min], Spring Meadow Estates [10 min], Engine House No. 1 [11 min]
Spring Meadow Estates (residential) → City Central Hospital [2 min], Central Police Station [5 min], Hilltop Manor [10 min], Central Crossroads [12 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [9 min], Lakeview Residences [6 min], Central Crossroads [2 min], Eastgate Roundabout [6 min]
Central Crossroads (road_junction) → City Central Hospital [11 min], Engine House No. 1 [9 min], Lakeview Residences [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [4 min], Spring Meadow Estates [12 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [12 min], Central Police Station [14 min], Oak Avenue Shops [6 min], Central Crossroads [4 min], Lakeview Residences [8 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → Duplicate of EVT-0001

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Someone fainted at Oak Avenue Shops. They're breathing okay now but look really pale. We're on River Drive.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Oak Avenue Shops               | sev 1 | ambulance_2 ETA 13 min | opened step 1
EVT-0002 | accident   | Spring Meadow Estates          | sev 5 | ambulance_3 ETA 2 min | opened step 2
EVT-0003 | medical    | Lakeview Residences            | sev 3 | HELD → ambulance_3 | opened step 4

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0002
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Spring Meadow Estates [2 min], Central Police Station [8 min], Central Crossroads [11 min]
Engine House No. 1 (fire_station) → Lakeview Residences [6 min], Central Crossroads [9 min], Oak Avenue Shops [9 min], Eastgate Roundabout [12 min], Hilltop Manor [11 min]
Central Police Station (police_station) → City Central Hospital [8 min], Spring Meadow Estates [5 min], Hilltop Manor [7 min], Eastgate Roundabout [14 min]
Lakeview Residences (residential) → Engine House No. 1 [6 min], Oak Avenue Shops [6 min], Central Crossroads [6 min], Eastgate Roundabout [8 min]
Hilltop Manor (residential) → Central Police Station [7 min], Spring Meadow Estates [10 min], Engine House No. 1 [11 min]
Spring Meadow Estates (residential) → City Central Hospital [2 min], Central Police Station [5 min], Hilltop Manor [10 min], Central Crossroads [12 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [9 min], Lakeview Residences [6 min], Central Crossroads [2 min], Eastgate Roundabout [6 min]
Central Crossroads (road_junction) → City Central Hospital [11 min], Engine House No. 1 [9 min], Lakeview Residences [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [4 min], Spring Meadow Estates [12 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [12 min], Central Police Station [14 min], Oak Avenue Shops [6 min], Central Crossroads [4 min], Lakeview Residences [8 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Hi, I think I see some smoke coming from behind Spring Meadow Estates. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Oak Avenue Shops               | sev 1 | ambulance_2 ETA 13 min | opened step 1
EVT-0003 | medical    | Lakeview Residences            | sev 3 | HELD → ambulance_3 | opened step 4
EVT-0004 | medical    | Oak Avenue Shops               | sev 3 | HELD → ambulance_3 | opened step 5

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | Spring Meadow Estates          | RETURNING → EVT-0002
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Spring Meadow Estates [2 min], Central Police Station [8 min], Central Crossroads [11 min]
Engine House No. 1 (fire_station) → Lakeview Residences [6 min], Central Crossroads [9 min], Oak Avenue Shops [9 min], Eastgate Roundabout [12 min], Hilltop Manor [11 min]
Central Police Station (police_station) → City Central Hospital [8 min], Spring Meadow Estates [5 min], Hilltop Manor [7 min], Eastgate Roundabout [14 min]
Lakeview Residences (residential) → Engine House No. 1 [6 min], Oak Avenue Shops [6 min], Central Crossroads [6 min], Eastgate Roundabout [8 min]
Hilltop Manor (residential) → Central Police Station [7 min], Spring Meadow Estates [10 min], Engine House No. 1 [11 min]
Spring Meadow Estates (residential) → City Central Hospital [2 min], Central Police Station [5 min], Hilltop Manor [10 min], Central Crossroads [12 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [9 min], Lakeview Residences [6 min], Central Crossroads [2 min], Eastgate Roundabout [6 min]
Central Crossroads (road_junction) → City Central Hospital [11 min], Engine House No. 1 [9 min], Lakeview Residences [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [4 min], Spring Meadow Estates [12 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [12 min], Central Police Station [14 min], Oak Avenue Shops [6 min], Central Crossroads [4 min], Lakeview Residences [8 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → HOLD (ambulance, waiting for ambulance_3)
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Active shooter at Spring Meadow Estates! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Oak Avenue Shops               | sev 1 | ambulance_2 ETA 13 min | opened step 1
EVT-0003 | medical    | Lakeview Residences            | sev 3 | HELD → ambulance_3 | opened step 4
EVT-0004 | medical    | Oak Avenue Shops               | sev 3 | HELD → ambulance_3 | opened step 5
EVT-0005 | fire       | Spring Meadow Estates          | sev 1 | fire_4 ETA 21 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | Spring Meadow Estates          | RETURNING → EVT-0002
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Spring Meadow Estates [2 min], Central Police Station [8 min], Central Crossroads [11 min]
Engine House No. 1 (fire_station) → Lakeview Residences [6 min], Central Crossroads [9 min], Oak Avenue Shops [9 min], Eastgate Roundabout [12 min], Hilltop Manor [11 min]
Central Police Station (police_station) → City Central Hospital [8 min], Spring Meadow Estates [5 min], Hilltop Manor [7 min], Eastgate Roundabout [14 min]
Lakeview Residences (residential) → Engine House No. 1 [6 min], Oak Avenue Shops [6 min], Central Crossroads [6 min], Eastgate Roundabout [8 min]
Hilltop Manor (residential) → Central Police Station [7 min], Spring Meadow Estates [10 min], Engine House No. 1 [11 min]
Spring Meadow Estates (residential) → City Central Hospital [2 min], Central Police Station [5 min], Hilltop Manor [10 min], Central Crossroads [12 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [9 min], Lakeview Residences [6 min], Central Crossroads [2 min], Eastgate Roundabout [6 min]
Central Crossroads (road_junction) → City Central Hospital [11 min], Engine House No. 1 [9 min], Lakeview Residences [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [4 min], Spring Meadow Estates [12 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [12 min], Central Police Station [14 min], Oak Avenue Shops [6 min], Central Crossroads [4 min], Lakeview Residences [8 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → HOLD (ambulance, waiting for ambulance_3)
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_3)
Step 6: CALL-0006 → fire fire_4

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
I just got mugged near Hilltop Manor! The guy ran towards Park Street. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Oak Avenue Shops               | sev 1 | ambulance_2 ETA 13 min | opened step 1
EVT-0003 | medical    | Lakeview Residences            | sev 3 | ambulance_3 ETA 17 min | opened step 4
EVT-0004 | medical    | Oak Avenue Shops               | sev 3 | HELD → ambulance_3 | opened step 5
EVT-0005 | fire       | Spring Meadow Estates          | sev 1 | fire_4 ETA 21 min | opened step 6
EVT-0006 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 5 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0006
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Spring Meadow Estates [2 min], Central Police Station [8 min], Central Crossroads [11 min]
Engine House No. 1 (fire_station) → Lakeview Residences [6 min], Central Crossroads [9 min], Oak Avenue Shops [9 min], Eastgate Roundabout [12 min], Hilltop Manor [11 min]
Central Police Station (police_station) → City Central Hospital [8 min], Spring Meadow Estates [5 min], Hilltop Manor [7 min], Eastgate Roundabout [14 min]
Lakeview Residences (residential) → Engine House No. 1 [6 min], Oak Avenue Shops [6 min], Central Crossroads [6 min], Eastgate Roundabout [8 min]
Hilltop Manor (residential) → Central Police Station [7 min], Spring Meadow Estates [10 min], Engine House No. 1 [11 min]
Spring Meadow Estates (residential) → City Central Hospital [2 min], Central Police Station [5 min], Hilltop Manor [10 min], Central Crossroads [12 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [9 min], Lakeview Residences [6 min], Central Crossroads [2 min], Eastgate Roundabout [6 min]
Central Crossroads (road_junction) → City Central Hospital [11 min], Engine House No. 1 [9 min], Lakeview Residences [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [4 min], Spring Meadow Estates [12 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [12 min], Central Police Station [14 min], Oak Avenue Shops [6 min], Central Crossroads [4 min], Lakeview Residences [8 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_3)
Step 6: CALL-0006 → fire fire_4
Step 7: CALL-0007 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Active shooter at Hilltop Manor! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Oak Avenue Shops               | sev 1 | ambulance_2 ETA 13 min | opened step 1
EVT-0003 | medical    | Lakeview Residences            | sev 3 | ambulance_3 ETA 17 min | opened step 4
EVT-0004 | medical    | Oak Avenue Shops               | sev 3 | HELD → ambulance_3 | opened step 5
EVT-0005 | fire       | Spring Meadow Estates          | sev 1 | fire_4 ETA 21 min | opened step 6
EVT-0006 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 5 min | opened step 7
EVT-0007 | crime      | Hilltop Manor                  | sev 1 | police_1 ETA 6 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0006
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0007
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Spring Meadow Estates [2 min], Central Police Station [8 min], Central Crossroads [11 min]
Engine House No. 1 (fire_station) → Lakeview Residences [6 min], Central Crossroads [9 min], Oak Avenue Shops [9 min], Eastgate Roundabout [12 min], Hilltop Manor [11 min]
Central Police Station (police_station) → City Central Hospital [8 min], Spring Meadow Estates [5 min], Hilltop Manor [7 min], Eastgate Roundabout [14 min]
Lakeview Residences (residential) → Engine House No. 1 [6 min], Oak Avenue Shops [6 min], Central Crossroads [6 min], Eastgate Roundabout [8 min]
Hilltop Manor (residential) → Central Police Station [7 min], Spring Meadow Estates [10 min], Engine House No. 1 [11 min]
Spring Meadow Estates (residential) → City Central Hospital [2 min], Central Police Station [5 min], Hilltop Manor [10 min], Central Crossroads [12 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [9 min], Lakeview Residences [6 min], Central Crossroads [2 min], Eastgate Roundabout [6 min]
Central Crossroads (road_junction) → City Central Hospital [11 min], Engine House No. 1 [9 min], Lakeview Residences [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [4 min], Spring Meadow Estates [12 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [12 min], Central Police Station [14 min], Oak Avenue Shops [6 min], Central Crossroads [4 min], Lakeview Residences [8 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → fire fire_4
Step 7: CALL-0007 → police police_0
Step 8: CALL-0008 → police police_1

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0007", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Someone's not breathing at Hilltop Manor! A bystander is doing CPR. Please send an ambulance to Lake Drive immediately!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Oak Avenue Shops               | sev 1 | ambulance_2 ETA 13 min | opened step 1
EVT-0003 | medical    | Lakeview Residences            | sev 3 | ambulance_3 ETA 17 min | opened step 4
EVT-0004 | medical    | Oak Avenue Shops               | sev 3 | HELD → ambulance_3 | opened step 5
EVT-0005 | fire       | Spring Meadow Estates          | sev 1 | fire_4 ETA 21 min | opened step 6
EVT-0006 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 5 min | opened step 7
EVT-0007 | crime      | Hilltop Manor                  | sev 1 | police_1 ETA 6 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0006
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0007
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Spring Meadow Estates [2 min], Central Police Station [8 min], Central Crossroads [11 min]
Engine House No. 1 (fire_station) → Lakeview Residences [6 min], Central Crossroads [9 min], Oak Avenue Shops [9 min], Eastgate Roundabout [12 min], Hilltop Manor [11 min]
Central Police Station (police_station) → City Central Hospital [8 min], Spring Meadow Estates [5 min], Hilltop Manor [7 min], Eastgate Roundabout [14 min]
Lakeview Residences (residential) → Engine House No. 1 [6 min], Oak Avenue Shops [6 min], Central Crossroads [6 min], Eastgate Roundabout [8 min]
Hilltop Manor (residential) → Central Police Station [7 min], Spring Meadow Estates [10 min], Engine House No. 1 [11 min]
Spring Meadow Estates (residential) → City Central Hospital [2 min], Central Police Station [5 min], Hilltop Manor [10 min], Central Crossroads [12 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [9 min], Lakeview Residences [6 min], Central Crossroads [2 min], Eastgate Roundabout [6 min]
Central Crossroads (road_junction) → City Central Hospital [11 min], Engine House No. 1 [9 min], Lakeview Residences [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [4 min], Spring Meadow Estates [12 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [12 min], Central Police Station [14 min], Oak Avenue Shops [6 min], Central Crossroads [4 min], Lakeview Residences [8 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → police police_0
Step 8: CALL-0008 → police police_1
Step 9: CALL-0009 → Duplicate of EVT-0007

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Hi, I think I see some smoke coming from behind Spring Meadow Estates. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Oak Avenue Shops               | sev 1 | ambulance_2 ETA 13 min | opened step 1
EVT-0003 | medical    | Lakeview Residences            | sev 3 | ambulance_3 ETA 17 min | opened step 4
EVT-0004 | medical    | Oak Avenue Shops               | sev 3 | HELD → ambulance_3 | opened step 5
EVT-0005 | fire       | Spring Meadow Estates          | sev 1 | fire_4 ETA 21 min | opened step 6
EVT-0006 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 5 min | opened step 7
EVT-0007 | crime      | Hilltop Manor                  | sev 1 | police_1 ETA 6 min | opened step 8
EVT-0008 | medical    | Hilltop Manor                  | sev 3 | HELD → ambulance_2 | opened step 10

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0006
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0007
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Spring Meadow Estates [2 min], Central Police Station [8 min], Central Crossroads [11 min]
Engine House No. 1 (fire_station) → Lakeview Residences [6 min], Central Crossroads [9 min], Oak Avenue Shops [9 min], Eastgate Roundabout [12 min], Hilltop Manor [11 min]
Central Police Station (police_station) → City Central Hospital [8 min], Spring Meadow Estates [5 min], Hilltop Manor [7 min], Eastgate Roundabout [14 min]
Lakeview Residences (residential) → Engine House No. 1 [6 min], Oak Avenue Shops [6 min], Central Crossroads [6 min], Eastgate Roundabout [8 min]
Hilltop Manor (residential) → Central Police Station [7 min], Spring Meadow Estates [10 min], Engine House No. 1 [11 min]
Spring Meadow Estates (residential) → City Central Hospital [2 min], Central Police Station [5 min], Hilltop Manor [10 min], Central Crossroads [12 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [9 min], Lakeview Residences [6 min], Central Crossroads [2 min], Eastgate Roundabout [6 min]
Central Crossroads (road_junction) → City Central Hospital [11 min], Engine House No. 1 [9 min], Lakeview Residences [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [4 min], Spring Meadow Estates [12 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [12 min], Central Police Station [14 min], Oak Avenue Shops [6 min], Central Crossroads [4 min], Lakeview Residences [8 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → police police_1
Step 9: CALL-0009 → Duplicate of EVT-0007
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Hello, my neighbor fell and hurt her ankle at 270 Oak Road. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Oak Avenue Shops               | sev 1 | ambulance_2 ETA 13 min | opened step 1
EVT-0003 | medical    | Lakeview Residences            | sev 3 | ambulance_3 ETA 17 min | opened step 4
EVT-0004 | medical    | Oak Avenue Shops               | sev 3 | HELD → ambulance_3 | opened step 5
EVT-0005 | fire       | Spring Meadow Estates          | sev 1 | fire_4 ETA 21 min | opened step 6
EVT-0006 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 5 min | opened step 7
EVT-0007 | crime      | Hilltop Manor                  | sev 1 | police_1 ETA 6 min | opened step 8
EVT-0008 | medical    | Hilltop Manor                  | sev 3 | HELD → ambulance_2 | opened step 10

=== UNIT STATUS ===
police_0        | police     | Spring Meadow Estates          | ON_SCENE → EVT-0006
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0007
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Spring Meadow Estates [2 min], Central Police Station [8 min], Central Crossroads [11 min]
Engine House No. 1 (fire_station) → Lakeview Residences [6 min], Central Crossroads [9 min], Oak Avenue Shops [9 min], Eastgate Roundabout [12 min], Hilltop Manor [11 min]
Central Police Station (police_station) → City Central Hospital [8 min], Spring Meadow Estates [5 min], Hilltop Manor [7 min], Eastgate Roundabout [14 min]
Lakeview Residences (residential) → Engine House No. 1 [6 min], Oak Avenue Shops [6 min], Central Crossroads [6 min], Eastgate Roundabout [8 min]
Hilltop Manor (residential) → Central Police Station [7 min], Spring Meadow Estates [10 min], Engine House No. 1 [11 min]
Spring Meadow Estates (residential) → City Central Hospital [2 min], Central Police Station [5 min], Hilltop Manor [10 min], Central Crossroads [12 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [9 min], Lakeview Residences [6 min], Central Crossroads [2 min], Eastgate Roundabout [6 min]
Central Crossroads (road_junction) → City Central Hospital [11 min], Engine House No. 1 [9 min], Lakeview Residences [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [4 min], Spring Meadow Estates [12 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [12 min], Central Police Station [14 min], Oak Avenue Shops [6 min], Central Crossroads [4 min], Lakeview Residences [8 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → Duplicate of EVT-0007
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_2)
Step 11: CALL-0011 → Duplicate of EVT-0005

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Someone's not breathing at Oak Avenue Shops! A bystander is doing CPR. Please send an ambulance to River Drive immediately!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Oak Avenue Shops               | sev 1 | ambulance_2 ETA 13 min | opened step 1
EVT-0003 | medical    | Lakeview Residences            | sev 3 | ambulance_3 ETA 17 min | opened step 4
EVT-0004 | medical    | Oak Avenue Shops               | sev 3 | HELD → ambulance_3 | opened step 5
EVT-0005 | fire       | Spring Meadow Estates          | sev 1 | fire_4 ETA 21 min | opened step 6
EVT-0006 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 5 min | opened step 7
EVT-0007 | crime      | Hilltop Manor                  | sev 1 | police_1 ETA 6 min | opened step 8
EVT-0008 | medical    | Hilltop Manor                  | sev 3 | HELD → ambulance_2 | opened step 10

=== UNIT STATUS ===
police_0        | police     | Spring Meadow Estates          | ON_SCENE → EVT-0006
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0007
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Spring Meadow Estates [2 min], Central Police Station [8 min], Central Crossroads [11 min]
Engine House No. 1 (fire_station) → Lakeview Residences [6 min], Central Crossroads [9 min], Oak Avenue Shops [9 min], Eastgate Roundabout [12 min], Hilltop Manor [11 min]
Central Police Station (police_station) → City Central Hospital [8 min], Spring Meadow Estates [5 min], Hilltop Manor [7 min], Eastgate Roundabout [14 min]
Lakeview Residences (residential) → Engine House No. 1 [6 min], Oak Avenue Shops [6 min], Central Crossroads [6 min], Eastgate Roundabout [8 min]
Hilltop Manor (residential) → Central Police Station [7 min], Spring Meadow Estates [10 min], Engine House No. 1 [11 min]
Spring Meadow Estates (residential) → City Central Hospital [2 min], Central Police Station [5 min], Hilltop Manor [10 min], Central Crossroads [12 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [9 min], Lakeview Residences [6 min], Central Crossroads [2 min], Eastgate Roundabout [6 min]
Central Crossroads (road_junction) → City Central Hospital [11 min], Engine House No. 1 [9 min], Lakeview Residences [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [4 min], Spring Meadow Estates [12 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [12 min], Central Police Station [14 min], Oak Avenue Shops [6 min], Central Crossroads [4 min], Lakeview Residences [8 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_2)
Step 11: CALL-0011 → Duplicate of EVT-0005
Step 12: CALL-0012 → Duplicate of EVT-0003

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Bad crash on River Drive! Car flipped over near Oak Avenue Shops. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Oak Avenue Shops               | sev 1 | ambulance_2 ETA 13 min | opened step 1
EVT-0003 | medical    | Lakeview Residences            | sev 3 | ambulance_3 ETA 17 min | opened step 4
EVT-0004 | medical    | Oak Avenue Shops               | sev 3 | HELD → ambulance_3 | opened step 5
EVT-0005 | fire       | Spring Meadow Estates          | sev 1 | fire_4 ETA 21 min | opened step 6
EVT-0007 | crime      | Hilltop Manor                  | sev 1 | police_1 ETA 6 min | opened step 8
EVT-0008 | medical    | Hilltop Manor                  | sev 3 | HELD → ambulance_2 | opened step 10
EVT-0009 | medical    | Oak Avenue Shops               | sev 2 | HELD → ambulance_2 | opened step 13

=== UNIT STATUS ===
police_0        | police     | Spring Meadow Estates          | RETURNING → EVT-0006
police_1        | police     | Hilltop Manor                  | ON_SCENE → EVT-0007
ambulance_2     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Spring Meadow Estates [2 min], Central Police Station [8 min], Central Crossroads [11 min]
Engine House No. 1 (fire_station) → Lakeview Residences [6 min], Central Crossroads [9 min], Oak Avenue Shops [9 min], Eastgate Roundabout [12 min], Hilltop Manor [11 min]
Central Police Station (police_station) → City Central Hospital [8 min], Spring Meadow Estates [5 min], Hilltop Manor [7 min], Eastgate Roundabout [14 min]
Lakeview Residences (residential) → Engine House No. 1 [6 min], Oak Avenue Shops [6 min], Central Crossroads [6 min], Eastgate Roundabout [8 min]
Hilltop Manor (residential) → Central Police Station [7 min], Spring Meadow Estates [10 min], Engine House No. 1 [11 min]
Spring Meadow Estates (residential) → City Central Hospital [2 min], Central Police Station [5 min], Hilltop Manor [10 min], Central Crossroads [12 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [9 min], Lakeview Residences [6 min], Central Crossroads [2 min], Eastgate Roundabout [6 min]
Central Crossroads (road_junction) → City Central Hospital [11 min], Engine House No. 1 [9 min], Lakeview Residences [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [4 min], Spring Meadow Estates [12 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [12 min], Central Police Station [14 min], Oak Avenue Shops [6 min], Central Crossroads [4 min], Lakeview Residences [8 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0005
Step 12: CALL-0012 → Duplicate of EVT-0003
Step 13: CALL-0013 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0003", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
There's been some kind of mass incident at Spring Meadow Estates — multiple people down, some not moving. We need everything, Park Street entrance.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Oak Avenue Shops               | sev 1 | ambulance_2 ETA 13 min | opened step 1
EVT-0003 | medical    | Lakeview Residences            | sev 3 | HELD → ambulance_3 | opened step 4
EVT-0004 | medical    | Oak Avenue Shops               | sev 3 | HELD → ambulance_3 | opened step 5
EVT-0005 | fire       | Spring Meadow Estates          | sev 1 | fire_4 ETA 21 min | opened step 6
EVT-0007 | crime      | Hilltop Manor                  | sev 1 | police_1 ETA 6 min | opened step 8
EVT-0008 | medical    | Hilltop Manor                  | sev 3 | HELD → ambulance_2 | opened step 10
EVT-0009 | medical    | Oak Avenue Shops               | sev 2 | HELD → ambulance_2 | opened step 13
EVT-0010 | accident   | Oak Avenue Shops               | sev 5 | ambulance_3 ETA 13 min | opened step 14

=== UNIT STATUS ===
police_0        | police     | Spring Meadow Estates          | RETURNING → EVT-0006
police_1        | police     | Hilltop Manor                  | ON_SCENE → EVT-0007
ambulance_2     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0010
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Spring Meadow Estates [2 min], Central Police Station [8 min], Central Crossroads [11 min]
Engine House No. 1 (fire_station) → Lakeview Residences [6 min], Central Crossroads [9 min], Oak Avenue Shops [9 min], Eastgate Roundabout [12 min], Hilltop Manor [11 min]
Central Police Station (police_station) → City Central Hospital [8 min], Spring Meadow Estates [5 min], Hilltop Manor [7 min], Eastgate Roundabout [14 min]
Lakeview Residences (residential) → Engine House No. 1 [6 min], Oak Avenue Shops [6 min], Central Crossroads [6 min], Eastgate Roundabout [8 min]
Hilltop Manor (residential) → Central Police Station [7 min], Spring Meadow Estates [10 min], Engine House No. 1 [11 min]
Spring Meadow Estates (residential) → City Central Hospital [2 min], Central Police Station [5 min], Hilltop Manor [10 min], Central Crossroads [12 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [9 min], Lakeview Residences [6 min], Central Crossroads [2 min], Eastgate Roundabout [6 min]
Central Crossroads (road_junction) → City Central Hospital [11 min], Engine House No. 1 [9 min], Lakeview Residences [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [4 min], Spring Meadow Estates [12 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [12 min], Central Police Station [14 min], Oak Avenue Shops [6 min], Central Crossroads [4 min], Lakeview Residences [8 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0003
Step 13: CALL-0013 → HOLD (ambulance, waiting for ambulance_2)
Step 14: CALL-0014 → ambulance ?

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
Someone's not breathing at Hilltop Manor! A bystander is doing CPR. Please send an ambulance to Lake Drive immediately!

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Lakeview Residences            | sev 3 | HELD → ambulance_3 | opened step 4
EVT-0004 | medical    | Oak Avenue Shops               | sev 3 | HELD → ambulance_3 | opened step 5
EVT-0005 | fire       | Spring Meadow Estates          | sev 1 | fire_4 ETA 21 min | opened step 6
EVT-0008 | medical    | Hilltop Manor                  | sev 3 | HELD → ambulance_2 | opened step 10
EVT-0009 | medical    | Oak Avenue Shops               | sev 2 | HELD → ambulance_2 | opened step 13
EVT-0010 | accident   | Oak Avenue Shops               | sev 5 | ambulance_3 ETA 13 min | opened step 14
EVT-0011 | medical    | Spring Meadow Estates          | sev 1 | HELD → ambulance_2 | opened step 15

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Hilltop Manor                  | RETURNING → EVT-0007
ambulance_2     | ambulance  | Oak Avenue Shops               | RETURNING → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0010
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Spring Meadow Estates [2 min], Central Police Station [8 min], Central Crossroads [11 min]
Engine House No. 1 (fire_station) → Lakeview Residences [6 min], Central Crossroads [9 min], Oak Avenue Shops [9 min], Eastgate Roundabout [12 min], Hilltop Manor [11 min]
Central Police Station (police_station) → City Central Hospital [8 min], Spring Meadow Estates [5 min], Hilltop Manor [7 min], Eastgate Roundabout [14 min]
Lakeview Residences (residential) → Engine House No. 1 [6 min], Oak Avenue Shops [6 min], Central Crossroads [6 min], Eastgate Roundabout [8 min]
Hilltop Manor (residential) → Central Police Station [7 min], Spring Meadow Estates [10 min], Engine House No. 1 [11 min]
Spring Meadow Estates (residential) → City Central Hospital [2 min], Central Police Station [5 min], Hilltop Manor [10 min], Central Crossroads [12 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [9 min], Lakeview Residences [6 min], Central Crossroads [2 min], Eastgate Roundabout [6 min]
Central Crossroads (road_junction) → City Central Hospital [11 min], Engine House No. 1 [9 min], Lakeview Residences [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [4 min], Spring Meadow Estates [12 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [12 min], Central Police Station [14 min], Oak Avenue Shops [6 min], Central Crossroads [4 min], Lakeview Residences [8 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → HOLD (ambulance, waiting for ambulance_2)
Step 14: CALL-0014 → ambulance ?
Step 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0008", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
Hello, my neighbor fell and hurt her ankle at 905 Lake Drive. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Lakeview Residences            | sev 3 | HELD → ambulance_3 | opened step 4
EVT-0004 | medical    | Oak Avenue Shops               | sev 3 | HELD → ambulance_3 | opened step 5
EVT-0005 | fire       | Spring Meadow Estates          | sev 1 | fire_4 ETA 21 min | opened step 6
EVT-0008 | medical    | Hilltop Manor                  | sev 3 | HELD → ambulance_2 | opened step 10
EVT-0009 | medical    | Oak Avenue Shops               | sev 2 | HELD → ambulance_2 | opened step 13
EVT-0010 | accident   | Oak Avenue Shops               | sev 5 | ambulance_3 ETA 13 min | opened step 14
EVT-0011 | medical    | Spring Meadow Estates          | sev 1 | HELD → ambulance_2 | opened step 15

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Hilltop Manor                  | RETURNING → EVT-0007
ambulance_2     | ambulance  | Oak Avenue Shops               | RETURNING → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0010
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Spring Meadow Estates [2 min], Central Police Station [8 min], Central Crossroads [11 min]
Engine House No. 1 (fire_station) → Lakeview Residences [6 min], Central Crossroads [9 min], Oak Avenue Shops [9 min], Eastgate Roundabout [12 min], Hilltop Manor [11 min]
Central Police Station (police_station) → City Central Hospital [8 min], Spring Meadow Estates [5 min], Hilltop Manor [7 min], Eastgate Roundabout [14 min]
Lakeview Residences (residential) → Engine House No. 1 [6 min], Oak Avenue Shops [6 min], Central Crossroads [6 min], Eastgate Roundabout [8 min]
Hilltop Manor (residential) → Central Police Station [7 min], Spring Meadow Estates [10 min], Engine House No. 1 [11 min]
Spring Meadow Estates (residential) → City Central Hospital [2 min], Central Police Station [5 min], Hilltop Manor [10 min], Central Crossroads [12 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [9 min], Lakeview Residences [6 min], Central Crossroads [2 min], Eastgate Roundabout [6 min]
Central Crossroads (road_junction) → City Central Hospital [11 min], Engine House No. 1 [9 min], Lakeview Residences [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [4 min], Spring Meadow Estates [12 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [12 min], Central Police Station [14 min], Oak Avenue Shops [6 min], Central Crossroads [4 min], Lakeview Residences [8 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → ambulance ?
Step 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_2)
Step 16: CALL-0016 → Duplicate of EVT-0008

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
There's been some kind of mass incident at Oak Avenue Shops — multiple people down, some not moving. We need everything, River Drive entrance.

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Lakeview Residences            | sev 3 | HELD → ambulance_3 | opened step 4
EVT-0004 | medical    | Oak Avenue Shops               | sev 3 | HELD → ambulance_3 | opened step 5
EVT-0005 | fire       | Spring Meadow Estates          | sev 1 | fire_4 ETA 21 min | opened step 6
EVT-0008 | medical    | Hilltop Manor                  | sev 3 | ambulance_2 ETA 12 min | opened step 10
EVT-0009 | medical    | Oak Avenue Shops               | sev 2 | HELD → ambulance_2 | opened step 13
EVT-0010 | accident   | Oak Avenue Shops               | sev 5 | ambulance_3 ETA 13 min | opened step 14
EVT-0011 | medical    | Spring Meadow Estates          | sev 1 | HELD → ambulance_2 | opened step 15
EVT-0012 | medical    | Hilltop Manor                  | sev 1 | HELD → ambulance_2 | opened step 17

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0010
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Spring Meadow Estates [2 min], Central Police Station [8 min], Central Crossroads [11 min]
Engine House No. 1 (fire_station) → Lakeview Residences [6 min], Central Crossroads [9 min], Oak Avenue Shops [9 min], Eastgate Roundabout [12 min], Hilltop Manor [11 min]
Central Police Station (police_station) → City Central Hospital [8 min], Spring Meadow Estates [5 min], Hilltop Manor [7 min], Eastgate Roundabout [14 min]
Lakeview Residences (residential) → Engine House No. 1 [6 min], Oak Avenue Shops [6 min], Central Crossroads [6 min], Eastgate Roundabout [8 min]
Hilltop Manor (residential) → Central Police Station [7 min], Spring Meadow Estates [10 min], Engine House No. 1 [11 min]
Spring Meadow Estates (residential) → City Central Hospital [2 min], Central Police Station [5 min], Hilltop Manor [10 min], Central Crossroads [12 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [9 min], Lakeview Residences [6 min], Central Crossroads [2 min], Eastgate Roundabout [6 min]
Central Crossroads (road_junction) → City Central Hospital [11 min], Engine House No. 1 [9 min], Lakeview Residences [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [4 min], Spring Meadow Estates [12 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [12 min], Central Police Station [14 min], Oak Avenue Shops [6 min], Central Crossroads [4 min], Lakeview Residences [8 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_2)
Step 16: CALL-0016 → Duplicate of EVT-0008
Step 17: CALL-0017 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_2", "from_event_id": "EVT-0008", "replacement_vehicle_id": null}}