[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's a break-in happening right now at 864 Third Boulevard. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Maple Heights                  | sev 2 | ambulance_2 ETA 11 min | opened step 2
EVT-0003 | fire       | Hilltop Manor                  | sev 3 | fire_5 ETA 7 min | opened step 3
EVT-0004 | crime      | Downtown Mall                  | sev 1 | police_1 ETA 11 min | opened step 4
EVT-0005 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 15 min | opened step 5
EVT-0006 | fire       | Maple Heights                  | sev 1 | fire_6 ETA 14 min | opened step 6
EVT-0007 | fire       | Hilltop Manor                  | sev 4 | fire_7 ETA 7 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Engine House No. 1 [4 min], Downtown Mall [6 min], Hilltop Manor [9 min], Eastgate Roundabout [7 min], Maple Heights [12 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [4 min], Downtown Mall [4 min], Birchwood Place [7 min], Hilltop Manor [8 min], Eastgate Roundabout [10 min]
Metro Police HQ (police_station) → Aspen Ridge [2 min], Maple Heights [3 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Aspen Ridge (residential) → Metro Police HQ [2 min], Birchwood Place [6 min], Parkside Shopping Center [4 min], Maple Heights [4 min]
Maple Heights (residential) → Metro Police HQ [3 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Riverside General Hospital [12 min], Hilltop Manor [8 min]
Birchwood Place (residential) → Engine House No. 1 [7 min], Aspen Ridge [6 min], Metro Police HQ [5 min], Downtown Mall [7 min]
Hilltop Manor (residential) → Riverside General Hospital [9 min], Eastgate Roundabout [1 min], Parkside Shopping Center [5 min], Engine House No. 1 [8 min], Maple Heights [8 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Aspen Ridge [4 min], Maple Heights [4 min], Hilltop Manor [5 min], Eastgate Roundabout [8 min]
Downtown Mall (commercial) → Riverside General Hospital [6 min], Engine House No. 1 [4 min], Birchwood Place [7 min], Eastgate Roundabout [13 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [7 min], Hilltop Manor [1 min], Parkside Shopping Center [8 min], Engine House No. 1 [10 min], Downtown Mall [13 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → ambulance ambulance_3
Step 6: CALL-0006 → fire fire_6
Step 7: CALL-0007 → fire fire_7

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
A cyclist got hit by a car near Hilltop Manor. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Maple Heights                  | sev 2 | ambulance_2 ETA 11 min | opened step 2
EVT-0003 | fire       | Hilltop Manor                  | sev 3 | fire_5 ETA 7 min | opened step 3
EVT-0004 | crime      | Downtown Mall                  | sev 1 | police_1 ETA 11 min | opened step 4
EVT-0005 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 15 min | opened step 5
EVT-0006 | fire       | Maple Heights                  | sev 1 | fire_6 ETA 14 min | opened step 6
EVT-0007 | fire       | Hilltop Manor                  | sev 4 | fire_7 ETA 7 min | opened step 7
EVT-0008 | crime      | Hilltop Manor                  | sev 4 | police_0 ETA 9 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0008
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Engine House No. 1 [4 min], Downtown Mall [6 min], Hilltop Manor [9 min], Eastgate Roundabout [7 min], Maple Heights [12 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [4 min], Downtown Mall [4 min], Birchwood Place [7 min], Hilltop Manor [8 min], Eastgate Roundabout [10 min]
Metro Police HQ (police_station) → Aspen Ridge [2 min], Maple Heights [3 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Aspen Ridge (residential) → Metro Police HQ [2 min], Birchwood Place [6 min], Parkside Shopping Center [4 min], Maple Heights [4 min]
Maple Heights (residential) → Metro Police HQ [3 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Riverside General Hospital [12 min], Hilltop Manor [8 min]
Birchwood Place (residential) → Engine House No. 1 [7 min], Aspen Ridge [6 min], Metro Police HQ [5 min], Downtown Mall [7 min]
Hilltop Manor (residential) → Riverside General Hospital [9 min], Eastgate Roundabout [1 min], Parkside Shopping Center [5 min], Engine House No. 1 [8 min], Maple Heights [8 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Aspen Ridge [4 min], Maple Heights [4 min], Hilltop Manor [5 min], Eastgate Roundabout [8 min]
Downtown Mall (commercial) → Riverside General Hospital [6 min], Engine House No. 1 [4 min], Birchwood Place [7 min], Eastgate Roundabout [13 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [7 min], Hilltop Manor [1 min], Parkside Shopping Center [8 min], Engine House No. 1 [10 min], Downtown Mall [13 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → fire fire_6
Step 7: CALL-0007 → fire fire_7
Step 8: CALL-0008 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
I just got mugged near Downtown Mall! The guy ran towards Third Avenue. He had a knife.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Maple Heights                  | sev 2 | ambulance_2 ETA 11 min | opened step 2
EVT-0003 | fire       | Hilltop Manor                  | sev 3 | fire_5 ETA 7 min | opened step 3
EVT-0004 | crime      | Downtown Mall                  | sev 1 | police_1 ETA 11 min | opened step 4
EVT-0005 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 15 min | opened step 5
EVT-0006 | fire       | Maple Heights                  | sev 1 | fire_6 ETA 14 min | opened step 6
EVT-0007 | fire       | Hilltop Manor                  | sev 4 | fire_7 ETA 7 min | opened step 7
EVT-0008 | crime      | Hilltop Manor                  | sev 4 | police_0 ETA 9 min | opened step 8
EVT-0009 | accident   | Hilltop Manor                  | sev 2 | ambulance_4 ETA 8 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0008
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0009
fire_5          | fire       | Hilltop Manor                  | ON_SCENE → EVT-0003
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Engine House No. 1 [4 min], Downtown Mall [6 min], Hilltop Manor [9 min], Eastgate Roundabout [7 min], Maple Heights [12 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [4 min], Downtown Mall [4 min], Birchwood Place [7 min], Hilltop Manor [8 min], Eastgate Roundabout [10 min]
Metro Police HQ (police_station) → Aspen Ridge [2 min], Maple Heights [3 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Aspen Ridge (residential) → Metro Police HQ [2 min], Birchwood Place [6 min], Parkside Shopping Center [4 min], Maple Heights [4 min]
Maple Heights (residential) → Metro Police HQ [3 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Riverside General Hospital [12 min], Hilltop Manor [8 min]
Birchwood Place (residential) → Engine House No. 1 [7 min], Aspen Ridge [6 min], Metro Police HQ [5 min], Downtown Mall [7 min]
Hilltop Manor (residential) → Riverside General Hospital [9 min], Eastgate Roundabout [1 min], Parkside Shopping Center [5 min], Engine House No. 1 [8 min], Maple Heights [8 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Aspen Ridge [4 min], Maple Heights [4 min], Hilltop Manor [5 min], Eastgate Roundabout [8 min]
Downtown Mall (commercial) → Riverside General Hospital [6 min], Engine House No. 1 [4 min], Birchwood Place [7 min], Eastgate Roundabout [13 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [7 min], Hilltop Manor [1 min], Parkside Shopping Center [8 min], Engine House No. 1 [10 min], Downtown Mall [13 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → fire fire_7
Step 8: CALL-0008 → police police_0
Step 9: CALL-0009 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
There's a fire at 439 Oak Street! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Maple Heights                  | sev 2 | ambulance_2 ETA 11 min | opened step 2
EVT-0003 | fire       | Hilltop Manor                  | sev 3 | fire_5 ETA 7 min | opened step 3
EVT-0004 | crime      | Downtown Mall                  | sev 1 | police_1 ETA 11 min | opened step 4
EVT-0005 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 15 min | opened step 5
EVT-0006 | fire       | Maple Heights                  | sev 1 | fire_6 ETA 14 min | opened step 6
EVT-0007 | fire       | Hilltop Manor                  | sev 4 | fire_7 ETA 7 min | opened step 7
EVT-0008 | crime      | Hilltop Manor                  | sev 4 | police_0 ETA 9 min | opened step 8
EVT-0009 | accident   | Hilltop Manor                  | sev 2 | ambulance_4 ETA 8 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0008
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0009
fire_5          | fire       | Hilltop Manor                  | ON_SCENE → EVT-0003
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Engine House No. 1 [4 min], Downtown Mall [6 min], Hilltop Manor [9 min], Eastgate Roundabout [7 min], Maple Heights [12 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [4 min], Downtown Mall [4 min], Birchwood Place [7 min], Hilltop Manor [8 min], Eastgate Roundabout [10 min]
Metro Police HQ (police_station) → Aspen Ridge [2 min], Maple Heights [3 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Aspen Ridge (residential) → Metro Police HQ [2 min], Birchwood Place [6 min], Parkside Shopping Center [4 min], Maple Heights [4 min]
Maple Heights (residential) → Metro Police HQ [3 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Riverside General Hospital [12 min], Hilltop Manor [8 min]
Birchwood Place (residential) → Engine House No. 1 [7 min], Aspen Ridge [6 min], Metro Police HQ [5 min], Downtown Mall [7 min]
Hilltop Manor (residential) → Riverside General Hospital [9 min], Eastgate Roundabout [1 min], Parkside Shopping Center [5 min], Engine House No. 1 [8 min], Maple Heights [8 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Aspen Ridge [4 min], Maple Heights [4 min], Hilltop Manor [5 min], Eastgate Roundabout [8 min]
Downtown Mall (commercial) → Riverside General Hospital [6 min], Engine House No. 1 [4 min], Birchwood Place [7 min], Eastgate Roundabout [13 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [7 min], Hilltop Manor [1 min], Parkside Shopping Center [8 min], Engine House No. 1 [10 min], Downtown Mall [13 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → police police_0
Step 9: CALL-0009 → ambulance ambulance_4
Step 10: CALL-0010 → Duplicate of EVT-0004

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0006", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
There's a break-in happening right now at 279 Lake Lane. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Maple Heights                  | sev 2 | ambulance_2 ETA 11 min | opened step 2
EVT-0004 | crime      | Downtown Mall                  | sev 1 | police_1 ETA 11 min | opened step 4
EVT-0005 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 15 min | opened step 5
EVT-0006 | fire       | Maple Heights                  | sev 1 | fire_6 ETA 14 min | opened step 6
EVT-0007 | fire       | Hilltop Manor                  | sev 4 | fire_7 ETA 7 min | opened step 7
EVT-0008 | crime      | Hilltop Manor                  | sev 4 | police_0 ETA 9 min | opened step 8
EVT-0009 | accident   | Hilltop Manor                  | sev 2 | ambulance_4 ETA 8 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0008
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0009
fire_5          | fire       | Hilltop Manor                  | RETURNING → EVT-0003
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Engine House No. 1 [4 min], Downtown Mall [6 min], Hilltop Manor [9 min], Eastgate Roundabout [7 min], Maple Heights [12 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [4 min], Downtown Mall [4 min], Birchwood Place [7 min], Hilltop Manor [8 min], Eastgate Roundabout [10 min]
Metro Police HQ (police_station) → Aspen Ridge [2 min], Maple Heights [3 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Aspen Ridge (residential) → Metro Police HQ [2 min], Birchwood Place [6 min], Parkside Shopping Center [4 min], Maple Heights [4 min]
Maple Heights (residential) → Metro Police HQ [3 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Riverside General Hospital [12 min], Hilltop Manor [8 min]
Birchwood Place (residential) → Engine House No. 1 [7 min], Aspen Ridge [6 min], Metro Police HQ [5 min], Downtown Mall [7 min]
Hilltop Manor (residential) → Riverside General Hospital [9 min], Eastgate Roundabout [1 min], Parkside Shopping Center [5 min], Engine House No. 1 [8 min], Maple Heights [8 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Aspen Ridge [4 min], Maple Heights [4 min], Hilltop Manor [5 min], Eastgate Roundabout [8 min]
Downtown Mall (commercial) → Riverside General Hospital [6 min], Engine House No. 1 [4 min], Birchwood Place [7 min], Eastgate Roundabout [13 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [7 min], Hilltop Manor [1 min], Parkside Shopping Center [8 min], Engine House No. 1 [10 min], Downtown Mall [13 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → ambulance ambulance_4
Step 10: CALL-0010 → Duplicate of EVT-0004
Step 11: CALL-0011 → Duplicate of EVT-0006

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Oh god, the whole kitchen is on fire at 896 Lake Lane! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Maple Heights                  | sev 2 | ambulance_2 ETA 11 min | opened step 2
EVT-0004 | crime      | Downtown Mall                  | sev 1 | police_1 ETA 11 min | opened step 4
EVT-0005 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 15 min | opened step 5
EVT-0006 | fire       | Maple Heights                  | sev 1 | fire_6 ETA 14 min | opened step 6
EVT-0007 | fire       | Hilltop Manor                  | sev 4 | fire_7 ETA 7 min | opened step 7
EVT-0008 | crime      | Hilltop Manor                  | sev 4 | police_0 ETA 9 min | opened step 8
EVT-0009 | accident   | Hilltop Manor                  | sev 2 | ambulance_4 ETA 8 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0008
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | Maple Heights                  | ON_SCENE → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0009
fire_5          | fire       | Hilltop Manor                  | RETURNING → EVT-0003
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Engine House No. 1 [4 min], Downtown Mall [6 min], Hilltop Manor [9 min], Eastgate Roundabout [7 min], Maple Heights [12 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [4 min], Downtown Mall [4 min], Birchwood Place [7 min], Hilltop Manor [8 min], Eastgate Roundabout [10 min]
Metro Police HQ (police_station) → Aspen Ridge [2 min], Maple Heights [3 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Aspen Ridge (residential) → Metro Police HQ [2 min], Birchwood Place [6 min], Parkside Shopping Center [4 min], Maple Heights [4 min]
Maple Heights (residential) → Metro Police HQ [3 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Riverside General Hospital [12 min], Hilltop Manor [8 min]
Birchwood Place (residential) → Engine House No. 1 [7 min], Aspen Ridge [6 min], Metro Police HQ [5 min], Downtown Mall [7 min]
Hilltop Manor (residential) → Riverside General Hospital [9 min], Eastgate Roundabout [1 min], Parkside Shopping Center [5 min], Engine House No. 1 [8 min], Maple Heights [8 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Aspen Ridge [4 min], Maple Heights [4 min], Hilltop Manor [5 min], Eastgate Roundabout [8 min]
Downtown Mall (commercial) → Riverside General Hospital [6 min], Engine House No. 1 [4 min], Birchwood Place [7 min], Eastgate Roundabout [13 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [7 min], Hilltop Manor [1 min], Parkside Shopping Center [8 min], Engine House No. 1 [10 min], Downtown Mall [13 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → Duplicate of EVT-0004
Step 11: CALL-0011 → Duplicate of EVT-0006
Step 12: CALL-0012 → Duplicate of EVT-0004

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_6", "from_event_id": "EVT-0006", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 174 Oak Street, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Maple Heights                  | sev 2 | ambulance_2 ETA 11 min | opened step 2
EVT-0004 | crime      | Downtown Mall                  | sev 1 | police_1 ETA 11 min | opened step 4
EVT-0005 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 15 min | opened step 5
EVT-0007 | fire       | Hilltop Manor                  | sev 4 | fire_7 ETA 7 min | opened step 7
EVT-0008 | crime      | Hilltop Manor                  | sev 4 | police_0 ETA 9 min | opened step 8
EVT-0009 | accident   | Hilltop Manor                  | sev 2 | ambulance_4 ETA 8 min | opened step 9
EVT-0010 | fire       | Downtown Mall                  | sev 4 | fire_6 ETA 3 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0008
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | Maple Heights                  | ON_SCENE → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0009
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010
fire_7          | fire       | Hilltop Manor                  | ON_SCENE → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Engine House No. 1 [4 min], Downtown Mall [6 min], Hilltop Manor [9 min], Eastgate Roundabout [7 min], Maple Heights [12 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [4 min], Downtown Mall [4 min], Birchwood Place [7 min], Hilltop Manor [8 min], Eastgate Roundabout [10 min]
Metro Police HQ (police_station) → Aspen Ridge [2 min], Maple Heights [3 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Aspen Ridge (residential) → Metro Police HQ [2 min], Birchwood Place [6 min], Parkside Shopping Center [4 min], Maple Heights [4 min]
Maple Heights (residential) → Metro Police HQ [3 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Riverside General Hospital [12 min], Hilltop Manor [8 min]
Birchwood Place (residential) → Engine House No. 1 [7 min], Aspen Ridge [6 min], Metro Police HQ [5 min], Downtown Mall [7 min]
Hilltop Manor (residential) → Riverside General Hospital [9 min], Eastgate Roundabout [1 min], Parkside Shopping Center [5 min], Engine House No. 1 [8 min], Maple Heights [8 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Aspen Ridge [4 min], Maple Heights [4 min], Hilltop Manor [5 min], Eastgate Roundabout [8 min]
Downtown Mall (commercial) → Riverside General Hospital [6 min], Engine House No. 1 [4 min], Birchwood Place [7 min], Eastgate Roundabout [13 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [7 min], Hilltop Manor [1 min], Parkside Shopping Center [8 min], Engine House No. 1 [10 min], Downtown Mall [13 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0006
Step 12: CALL-0012 → Duplicate of EVT-0004
Step 13: CALL-0013 → fire ?

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Someone's not breathing at Hilltop Manor! A bystander is doing CPR. Please send an ambulance to Third Boulevard immediately!

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Downtown Mall                  | sev 1 | police_1 ETA 11 min | opened step 4
EVT-0005 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 15 min | opened step 5
EVT-0007 | fire       | Hilltop Manor                  | sev 4 | fire_7 ETA 7 min | opened step 7
EVT-0008 | crime      | Hilltop Manor                  | sev 4 | police_0 ETA 9 min | opened step 8
EVT-0009 | accident   | Hilltop Manor                  | sev 2 | ambulance_4 ETA 8 min | opened step 9
EVT-0010 | fire       | Downtown Mall                  | sev 4 | fire_6 ETA 3 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0008
police_1        | police     | Downtown Mall                  | ON_SCENE → EVT-0004
ambulance_2     | ambulance  | Maple Heights                  | RETURNING → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0009
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010
fire_7          | fire       | Hilltop Manor                  | ON_SCENE → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Engine House No. 1 [4 min], Downtown Mall [6 min], Hilltop Manor [9 min], Eastgate Roundabout [7 min], Maple Heights [12 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [4 min], Downtown Mall [4 min], Birchwood Place [7 min], Hilltop Manor [8 min], Eastgate Roundabout [10 min]
Metro Police HQ (police_station) → Aspen Ridge [2 min], Maple Heights [3 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Aspen Ridge (residential) → Metro Police HQ [2 min], Birchwood Place [6 min], Parkside Shopping Center [4 min], Maple Heights [4 min]
Maple Heights (residential) → Metro Police HQ [3 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Riverside General Hospital [12 min], Hilltop Manor [8 min]
Birchwood Place (residential) → Engine House No. 1 [7 min], Aspen Ridge [6 min], Metro Police HQ [5 min], Downtown Mall [7 min]
Hilltop Manor (residential) → Riverside General Hospital [9 min], Eastgate Roundabout [1 min], Parkside Shopping Center [5 min], Engine House No. 1 [8 min], Maple Heights [8 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Aspen Ridge [4 min], Maple Heights [4 min], Hilltop Manor [5 min], Eastgate Roundabout [8 min]
Downtown Mall (commercial) → Riverside General Hospital [6 min], Engine House No. 1 [4 min], Birchwood Place [7 min], Eastgate Roundabout [13 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [7 min], Hilltop Manor [1 min], Parkside Shopping Center [8 min], Engine House No. 1 [10 min], Downtown Mall [13 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0004
Step 13: CALL-0013 → fire ?
Step 14: CALL-0014 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_4", "from_event_id": "EVT-0009", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
I think I heard gunshots near 716 Cedar Boulevard! People are running. I'm hiding inside Birchwood Place, please send help!

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Downtown Mall                  | sev 1 | police_1 ETA 11 min | opened step 4
EVT-0005 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 15 min | opened step 5
EVT-0008 | crime      | Hilltop Manor                  | sev 4 | police_0 ETA 9 min | opened step 8
EVT-0010 | fire       | Downtown Mall                  | sev 4 | fire_6 ETA 3 min | opened step 13
EVT-0011 | medical    | Hilltop Manor                  | sev 4 | ambulance_4 ETA 8 min | opened step 15

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0008
police_1        | police     | Downtown Mall                  | ON_SCENE → EVT-0004
ambulance_2     | ambulance  | Maple Heights                  | RETURNING → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0011
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Downtown Mall                  | ON_SCENE → EVT-0010
fire_7          | fire       | Hilltop Manor                  | RETURNING → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Engine House No. 1 [4 min], Downtown Mall [6 min], Hilltop Manor [9 min], Eastgate Roundabout [7 min], Maple Heights [12 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [4 min], Downtown Mall [4 min], Birchwood Place [7 min], Hilltop Manor [8 min], Eastgate Roundabout [10 min]
Metro Police HQ (police_station) → Aspen Ridge [2 min], Maple Heights [3 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Aspen Ridge (residential) → Metro Police HQ [2 min], Birchwood Place [6 min], Parkside Shopping Center [4 min], Maple Heights [4 min]
Maple Heights (residential) → Metro Police HQ [3 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Riverside General Hospital [12 min], Hilltop Manor [8 min]
Birchwood Place (residential) → Engine House No. 1 [7 min], Aspen Ridge [6 min], Metro Police HQ [5 min], Downtown Mall [7 min]
Hilltop Manor (residential) → Riverside General Hospital [9 min], Eastgate Roundabout [1 min], Parkside Shopping Center [5 min], Engine House No. 1 [8 min], Maple Heights [8 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Aspen Ridge [4 min], Maple Heights [4 min], Hilltop Manor [5 min], Eastgate Roundabout [8 min]
Downtown Mall (commercial) → Riverside General Hospital [6 min], Engine House No. 1 [4 min], Birchwood Place [7 min], Eastgate Roundabout [13 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [7 min], Hilltop Manor [1 min], Parkside Shopping Center [8 min], Engine House No. 1 [10 min], Downtown Mall [13 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → fire ?
Step 14: CALL-0014 → Duplicate of EVT-0002
Step 15: CALL-0015 → ambulance ?

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
Car accident at Spring Street and Hill Road. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0005 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 15 min | opened step 5
EVT-0008 | crime      | Hilltop Manor                  | sev 4 | police_0 ETA 9 min | opened step 8
EVT-0010 | fire       | Downtown Mall                  | sev 4 | fire_6 ETA 3 min | opened step 13
EVT-0011 | medical    | Hilltop Manor                  | sev 4 | ambulance_4 ETA 8 min | opened step 15
EVT-0012 | crime      | Birchwood Place                | sev 2 | HELD → police_1 | opened step 16

=== UNIT STATUS ===
police_0        | police     | Hilltop Manor                  | ON_SCENE → EVT-0008
police_1        | police     | Downtown Mall                  | RETURNING → EVT-0004
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0011
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Downtown Mall                  | ON_SCENE → EVT-0010
fire_7          | fire       | Hilltop Manor                  | RETURNING → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Engine House No. 1 [4 min], Downtown Mall [6 min], Hilltop Manor [9 min], Eastgate Roundabout [7 min], Maple Heights [12 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [4 min], Downtown Mall [4 min], Birchwood Place [7 min], Hilltop Manor [8 min], Eastgate Roundabout [10 min]
Metro Police HQ (police_station) → Aspen Ridge [2 min], Maple Heights [3 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Aspen Ridge (residential) → Metro Police HQ [2 min], Birchwood Place [6 min], Parkside Shopping Center [4 min], Maple Heights [4 min]
Maple Heights (residential) → Metro Police HQ [3 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Riverside General Hospital [12 min], Hilltop Manor [8 min]
Birchwood Place (residential) → Engine House No. 1 [7 min], Aspen Ridge [6 min], Metro Police HQ [5 min], Downtown Mall [7 min]
Hilltop Manor (residential) → Riverside General Hospital [9 min], Eastgate Roundabout [1 min], Parkside Shopping Center [5 min], Engine House No. 1 [8 min], Maple Heights [8 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Aspen Ridge [4 min], Maple Heights [4 min], Hilltop Manor [5 min], Eastgate Roundabout [8 min]
Downtown Mall (commercial) → Riverside General Hospital [6 min], Engine House No. 1 [4 min], Birchwood Place [7 min], Eastgate Roundabout [13 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [7 min], Hilltop Manor [1 min], Parkside Shopping Center [8 min], Engine House No. 1 [10 min], Downtown Mall [13 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → Duplicate of EVT-0002
Step 15: CALL-0015 → ambulance ?
Step 16: CALL-0016 → HOLD (police, waiting for police_1)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
I just got mugged near Aspen Ridge! The guy ran towards Cedar Boulevard. He had a knife.

=== ACTIVE EVENTS ===
EVT-0005 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 15 min | opened step 5
EVT-0008 | crime      | Hilltop Manor                  | sev 4 | police_0 ETA 9 min | opened step 8
EVT-0011 | medical    | Hilltop Manor                  | sev 4 | ambulance_4 ETA 8 min | opened step 15
EVT-0012 | crime      | Birchwood Place                | sev 2 | HELD → police_1 | opened step 16
EVT-0013 | accident   | Aspen Ridge                    | sev 3 | ambulance_2 ETA 15 min | opened step 17

=== UNIT STATUS ===
police_0        | police     | Hilltop Manor                  | ON_SCENE → EVT-0008
police_1        | police     | Downtown Mall                  | RETURNING → EVT-0004
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0013
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0011
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Downtown Mall                  | RETURNING → EVT-0010
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Engine House No. 1 [4 min], Downtown Mall [6 min], Hilltop Manor [9 min], Eastgate Roundabout [7 min], Maple Heights [12 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [4 min], Downtown Mall [4 min], Birchwood Place [7 min], Hilltop Manor [8 min], Eastgate Roundabout [10 min]
Metro Police HQ (police_station) → Aspen Ridge [2 min], Maple Heights [3 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Aspen Ridge (residential) → Metro Police HQ [2 min], Birchwood Place [6 min], Parkside Shopping Center [4 min], Maple Heights [4 min]
Maple Heights (residential) → Metro Police HQ [3 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Riverside General Hospital [12 min], Hilltop Manor [8 min]
Birchwood Place (residential) → Engine House No. 1 [7 min], Aspen Ridge [6 min], Metro Police HQ [5 min], Downtown Mall [7 min]
Hilltop Manor (residential) → Riverside General Hospital [9 min], Eastgate Roundabout [1 min], Parkside Shopping Center [5 min], Engine House No. 1 [8 min], Maple Heights [8 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Aspen Ridge [4 min], Maple Heights [4 min], Hilltop Manor [5 min], Eastgate Roundabout [8 min]
Downtown Mall (commercial) → Riverside General Hospital [6 min], Engine House No. 1 [4 min], Birchwood Place [7 min], Eastgate Roundabout [13 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [7 min], Hilltop Manor [1 min], Parkside Shopping Center [8 min], Engine House No. 1 [10 min], Downtown Mall [13 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → ambulance ?
Step 16: CALL-0016 → HOLD (police, waiting for police_1)
Step 17: CALL-0017 → ambulance ambulance_2

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
A cyclist got hit by a car near Birchwood Place. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0005 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 15 min | opened step 5
EVT-0011 | medical    | Hilltop Manor                  | sev 4 | ambulance_4 ETA 8 min | opened step 15
EVT-0012 | crime      | Birchwood Place                | sev 2 | police_1 ETA 4 min | opened step 16
EVT-0013 | accident   | Aspen Ridge                    | sev 3 | ambulance_2 ETA 15 min | opened step 17
EVT-0014 | crime      | Aspen Ridge                    | sev 3 | HELD → police_0 | opened step 18

=== UNIT STATUS ===
police_0        | police     | Hilltop Manor                  | RETURNING → EVT-0008
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0012
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0013
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0011
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Downtown Mall                  | RETURNING → EVT-0010
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Engine House No. 1 [4 min], Downtown Mall [6 min], Hilltop Manor [9 min], Eastgate Roundabout [7 min], Maple Heights [12 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [4 min], Downtown Mall [4 min], Birchwood Place [7 min], Hilltop Manor [8 min], Eastgate Roundabout [10 min]
Metro Police HQ (police_station) → Aspen Ridge [2 min], Maple Heights [3 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Aspen Ridge (residential) → Metro Police HQ [2 min], Birchwood Place [6 min], Parkside Shopping Center [4 min], Maple Heights [4 min]
Maple Heights (residential) → Metro Police HQ [3 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Riverside General Hospital [12 min], Hilltop Manor [8 min]
Birchwood Place (residential) → Engine House No. 1 [7 min], Aspen Ridge [6 min], Metro Police HQ [5 min], Downtown Mall [7 min]
Hilltop Manor (residential) → Riverside General Hospital [9 min], Eastgate Roundabout [1 min], Parkside Shopping Center [5 min], Engine House No. 1 [8 min], Maple Heights [8 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Aspen Ridge [4 min], Maple Heights [4 min], Hilltop Manor [5 min], Eastgate Roundabout [8 min]
Downtown Mall (commercial) → Riverside General Hospital [6 min], Engine House No. 1 [4 min], Birchwood Place [7 min], Eastgate Roundabout [13 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [7 min], Hilltop Manor [1 min], Parkside Shopping Center [8 min], Engine House No. 1 [10 min], Downtown Mall [13 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → HOLD (police, waiting for police_1)
Step 17: CALL-0017 → ambulance ambulance_2
Step 18: CALL-0018 → HOLD (police, waiting for police_0)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_2", "from_event_id": "EVT-0013", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
I just got mugged near Aspen Ridge! The guy ran towards Oak Street. He had a knife.

=== ACTIVE EVENTS ===
EVT-0005 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 15 min | opened step 5
EVT-0011 | medical    | Hilltop Manor                  | sev 4 | ambulance_4 ETA 8 min | opened step 15
EVT-0012 | crime      | Birchwood Place                | sev 2 | police_1 ETA 4 min | opened step 16
EVT-0013 | accident   | Aspen Ridge                    | sev 3 | UNASSIGNED | opened step 17
EVT-0014 | crime      | Aspen Ridge                    | sev 3 | HELD → police_0 | opened step 18
EVT-0015 | accident   | Birchwood Place                | sev 4 | ambulance_2 ETA 11 min | opened step 19

=== UNIT STATUS ===
police_0        | police     | Hilltop Manor                  | RETURNING → EVT-0008
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0012
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0015
ambulance_3     | ambulance  | Aspen Ridge                    | ON_SCENE → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0011
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Engine House No. 1 [4 min], Downtown Mall [6 min], Hilltop Manor [9 min], Eastgate Roundabout [7 min], Maple Heights [12 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [4 min], Downtown Mall [4 min], Birchwood Place [7 min], Hilltop Manor [8 min], Eastgate Roundabout [10 min]
Metro Police HQ (police_station) → Aspen Ridge [2 min], Maple Heights [3 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Aspen Ridge (residential) → Metro Police HQ [2 min], Birchwood Place [6 min], Parkside Shopping Center [4 min], Maple Heights [4 min]
Maple Heights (residential) → Metro Police HQ [3 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Riverside General Hospital [12 min], Hilltop Manor [8 min]
Birchwood Place (residential) → Engine House No. 1 [7 min], Aspen Ridge [6 min], Metro Police HQ [5 min], Downtown Mall [7 min]
Hilltop Manor (residential) → Riverside General Hospital [9 min], Eastgate Roundabout [1 min], Parkside Shopping Center [5 min], Engine House No. 1 [8 min], Maple Heights [8 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Aspen Ridge [4 min], Maple Heights [4 min], Hilltop Manor [5 min], Eastgate Roundabout [8 min]
Downtown Mall (commercial) → Riverside General Hospital [6 min], Engine House No. 1 [4 min], Birchwood Place [7 min], Eastgate Roundabout [13 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [7 min], Hilltop Manor [1 min], Parkside Shopping Center [8 min], Engine House No. 1 [10 min], Downtown Mall [13 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → ambulance ambulance_2
Step 18: CALL-0018 → HOLD (police, waiting for police_0)
Step 19: CALL-0019 → ambulance ?

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "police_1", "from_event_id": "EVT-0012", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's a break-in happening right now at 824 Third Lane. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [6 min], Eastgate Roundabout [6 min], Downtown Mall [9 min], Spring Meadow Estates [11 min], Maple Heights [16 min], Lakeview Residences [12 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [2 min], Metro Police HQ [4 min], Riverside Condos [7 min], Eastgate Roundabout [7 min]
Metro Police HQ (police_station) → Engine House No. 1 [4 min], Eastgate Roundabout [2 min], Spring Meadow Estates [4 min], Cedar Park Village [10 min]
Maple Heights (residential) → Downtown Mall [7 min], Lakeview Residences [9 min], Cedar Park Village [10 min], Eastgate Roundabout [12 min], Riverside General Hospital [16 min]
Spring Meadow Estates (residential) → Riverside General Hospital [11 min], Engine House No. 1 [2 min], Riverside Condos [5 min], Metro Police HQ [4 min], Lakeview Residences [7 min], Eastgate Roundabout [6 min]
Lakeview Residences (residential) → Maple Heights [9 min], Riverside Condos [4 min], Spring Meadow Estates [7 min], Riverside General Hospital [12 min]
Riverside Condos (residential) → Engine House No. 1 [7 min], Spring Meadow Estates [5 min], Lakeview Residences [4 min]
Cedar Park Village (residential) → Riverside General Hospital [6 min], Maple Heights [10 min], Downtown Mall [5 min], Metro Police HQ [10 min]
Downtown Mall (commercial) → Riverside General Hospital [9 min], Maple Heights [7 min], Cedar Park Village [5 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Metro Police HQ [2 min], Maple Heights [12 min], Spring Meadow Estates [6 min], Engine House No. 1 [7 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Bad crash on Sunset Lane! Car flipped over near Cedar Park Village. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Downtown Mall                  | sev 4 | police_0 ETA 15 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [6 min], Eastgate Roundabout [6 min], Downtown Mall [9 min], Spring Meadow Estates [11 min], Maple Heights [16 min], Lakeview Residences [12 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [2 min], Metro Police HQ [4 min], Riverside Condos [7 min], Eastgate Roundabout [7 min]
Metro Police HQ (police_station) → Engine House No. 1 [4 min], Eastgate Roundabout [2 min], Spring Meadow Estates [4 min], Cedar Park Village [10 min]
Maple Heights (residential) → Downtown Mall [7 min], Lakeview Residences [9 min], Cedar Park Village [10 min], Eastgate Roundabout [12 min], Riverside General Hospital [16 min]
Spring Meadow Estates (residential) → Riverside General Hospital [11 min], Engine House No. 1 [2 min], Riverside Condos [5 min], Metro Police HQ [4 min], Lakeview Residences [7 min], Eastgate Roundabout [6 min]
Lakeview Residences (residential) → Maple Heights [9 min], Riverside Condos [4 min], Spring Meadow Estates [7 min], Riverside General Hospital [12 min]
Riverside Condos (residential) → Engine House No. 1 [7 min], Spring Meadow Estates [5 min], Lakeview Residences [4 min]
Cedar Park Village (residential) → Riverside General Hospital [6 min], Maple Heights [10 min], Downtown Mall [5 min], Metro Police HQ [10 min]
Downtown Mall (commercial) → Riverside General Hospital [9 min], Maple Heights [7 min], Cedar Park Village [5 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Metro Police HQ [2 min], Maple Heights [12 min], Spring Meadow Estates [6 min], Engine House No. 1 [7 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
I'd like to report a shoplifter at Downtown Mall on Third Lane. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Downtown Mall                  | sev 4 | police_0 ETA 15 min | opened step 1
EVT-0002 | accident   | Cedar Park Village             | sev 4 | ambulance_2 ETA 6 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [6 min], Eastgate Roundabout [6 min], Downtown Mall [9 min], Spring Meadow Estates [11 min], Maple Heights [16 min], Lakeview Residences [12 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [2 min], Metro Police HQ [4 min], Riverside Condos [7 min], Eastgate Roundabout [7 min]
Metro Police HQ (police_station) → Engine House No. 1 [4 min], Eastgate Roundabout [2 min], Spring Meadow Estates [4 min], Cedar Park Village [10 min]
Maple Heights (residential) → Downtown Mall [7 min], Lakeview Residences [9 min], Cedar Park Village [10 min], Eastgate Roundabout [12 min], Riverside General Hospital [16 min]
Spring Meadow Estates (residential) → Riverside General Hospital [11 min], Engine House No. 1 [2 min], Riverside Condos [5 min], Metro Police HQ [4 min], Lakeview Residences [7 min], Eastgate Roundabout [6 min]
Lakeview Residences (residential) → Maple Heights [9 min], Riverside Condos [4 min], Spring Meadow Estates [7 min], Riverside General Hospital [12 min]
Riverside Condos (residential) → Engine House No. 1 [7 min], Spring Meadow Estates [5 min], Lakeview Residences [4 min]
Cedar Park Village (residential) → Riverside General Hospital [6 min], Maple Heights [10 min], Downtown Mall [5 min], Metro Police HQ [10 min]
Downtown Mall (commercial) → Riverside General Hospital [9 min], Maple Heights [7 min], Cedar Park Village [5 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Metro Police HQ [2 min], Maple Heights [12 min], Spring Meadow Estates [6 min], Engine House No. 1 [7 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → ambulance ambulance_2

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 251 Main Lane, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Downtown Mall                  | sev 4 | police_0 ETA 15 min | opened step 1
EVT-0002 | accident   | Cedar Park Village             | sev 4 | ambulance_2 ETA 6 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [6 min], Eastgate Roundabout [6 min], Downtown Mall [9 min], Spring Meadow Estates [11 min], Maple Heights [16 min], Lakeview Residences [12 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [2 min], Metro Police HQ [4 min], Riverside Condos [7 min], Eastgate Roundabout [7 min]
Metro Police HQ (police_station) → Engine House No. 1 [4 min], Eastgate Roundabout [2 min], Spring Meadow Estates [4 min], Cedar Park Village [10 min]
Maple Heights (residential) → Downtown Mall [7 min], Lakeview Residences [9 min], Cedar Park Village [10 min], Eastgate Roundabout [12 min], Riverside General Hospital [16 min]
Spring Meadow Estates (residential) → Riverside General Hospital [11 min], Engine House No. 1 [2 min], Riverside Condos [5 min], Metro Police HQ [4 min], Lakeview Residences [7 min], Eastgate Roundabout [6 min]
Lakeview Residences (residential) → Maple Heights [9 min], Riverside Condos [4 min], Spring Meadow Estates [7 min], Riverside General Hospital [12 min]
Riverside Condos (residential) → Engine House No. 1 [7 min], Spring Meadow Estates [5 min], Lakeview Residences [4 min]
Cedar Park Village (residential) → Riverside General Hospital [6 min], Maple Heights [10 min], Downtown Mall [5 min], Metro Police HQ [10 min]
Downtown Mall (commercial) → Riverside General Hospital [9 min], Maple Heights [7 min], Cedar Park Village [5 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Metro Police HQ [2 min], Maple Heights [12 min], Spring Meadow Estates [6 min], Engine House No. 1 [7 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → ambulance ambulance_2
Step 3: CALL-0003 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Car accident at Sunset Lane and Maple Road. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Downtown Mall                  | sev 4 | police_0 ETA 15 min | opened step 1
EVT-0002 | accident   | Cedar Park Village             | sev 4 | ambulance_2 ETA 6 min | opened step 2
EVT-0003 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 12 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [6 min], Eastgate Roundabout [6 min], Downtown Mall [9 min], Spring Meadow Estates [11 min], Maple Heights [16 min], Lakeview Residences [12 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [2 min], Metro Police HQ [4 min], Riverside Condos [7 min], Eastgate Roundabout [7 min]
Metro Police HQ (police_station) → Engine House No. 1 [4 min], Eastgate Roundabout [2 min], Spring Meadow Estates [4 min], Cedar Park Village [10 min]
Maple Heights (residential) → Downtown Mall [7 min], Lakeview Residences [9 min], Cedar Park Village [10 min], Eastgate Roundabout [12 min], Riverside General Hospital [16 min]
Spring Meadow Estates (residential) → Riverside General Hospital [11 min], Engine House No. 1 [2 min], Riverside Condos [5 min], Metro Police HQ [4 min], Lakeview Residences [7 min], Eastgate Roundabout [6 min]
Lakeview Residences (residential) → Maple Heights [9 min], Riverside Condos [4 min], Spring Meadow Estates [7 min], Riverside General Hospital [12 min]
Riverside Condos (residential) → Engine House No. 1 [7 min], Spring Meadow Estates [5 min], Lakeview Residences [4 min]
Cedar Park Village (residential) → Riverside General Hospital [6 min], Maple Heights [10 min], Downtown Mall [5 min], Metro Police HQ [10 min]
Downtown Mall (commercial) → Riverside General Hospital [9 min], Maple Heights [7 min], Cedar Park Village [5 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Metro Police HQ [2 min], Maple Heights [12 min], Spring Meadow Estates [6 min], Engine House No. 1 [7 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_2
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Active shooter at Downtown Mall! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Downtown Mall                  | sev 4 | police_0 ETA 15 min | opened step 1
EVT-0002 | accident   | Cedar Park Village             | sev 4 | ambulance_2 ETA 6 min | opened step 2
EVT-0003 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 12 min | opened step 4
EVT-0004 | accident   | Cedar Park Village             | sev 3 | ambulance_4 ETA 6 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [6 min], Eastgate Roundabout [6 min], Downtown Mall [9 min], Spring Meadow Estates [11 min], Maple Heights [16 min], Lakeview Residences [12 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [2 min], Metro Police HQ [4 min], Riverside Condos [7 min], Eastgate Roundabout [7 min]
Metro Police HQ (police_station) → Engine House No. 1 [4 min], Eastgate Roundabout [2 min], Spring Meadow Estates [4 min], Cedar Park Village [10 min]
Maple Heights (residential) → Downtown Mall [7 min], Lakeview Residences [9 min], Cedar Park Village [10 min], Eastgate Roundabout [12 min], Riverside General Hospital [16 min]
Spring Meadow Estates (residential) → Riverside General Hospital [11 min], Engine House No. 1 [2 min], Riverside Condos [5 min], Metro Police HQ [4 min], Lakeview Residences [7 min], Eastgate Roundabout [6 min]
Lakeview Residences (residential) → Maple Heights [9 min], Riverside Condos [4 min], Spring Meadow Estates [7 min], Riverside General Hospital [12 min]
Riverside Condos (residential) → Engine House No. 1 [7 min], Spring Meadow Estates [5 min], Lakeview Residences [4 min]
Cedar Park Village (residential) → Riverside General Hospital [6 min], Maple Heights [10 min], Downtown Mall [5 min], Metro Police HQ [10 min]
Downtown Mall (commercial) → Riverside General Hospital [9 min], Maple Heights [7 min], Cedar Park Village [5 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Metro Police HQ [2 min], Maple Heights [12 min], Spring Meadow Estates [6 min], Engine House No. 1 [7 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → ambulance ambulance_3
Step 5: CALL-0005 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Pedestrian hit by a truck at Spring Lane near Cedar Park Village. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Downtown Mall                  | sev 4 | police_0 ETA 15 min | opened step 1
EVT-0002 | accident   | Cedar Park Village             | sev 4 | ambulance_2 ETA 6 min | opened step 2
EVT-0003 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 12 min | opened step 4
EVT-0004 | accident   | Cedar Park Village             | sev 3 | ambulance_4 ETA 6 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [6 min], Eastgate Roundabout [6 min], Downtown Mall [9 min], Spring Meadow Estates [11 min], Maple Heights [16 min], Lakeview Residences [12 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [2 min], Metro Police HQ [4 min], Riverside Condos [7 min], Eastgate Roundabout [7 min]
Metro Police HQ (police_station) → Engine House No. 1 [4 min], Eastgate Roundabout [2 min], Spring Meadow Estates [4 min], Cedar Park Village [10 min]
Maple Heights (residential) → Downtown Mall [7 min], Lakeview Residences [9 min], Cedar Park Village [10 min], Eastgate Roundabout [12 min], Riverside General Hospital [16 min]
Spring Meadow Estates (residential) → Riverside General Hospital [11 min], Engine House No. 1 [2 min], Riverside Condos [5 min], Metro Police HQ [4 min], Lakeview Residences [7 min], Eastgate Roundabout [6 min]
Lakeview Residences (residential) → Maple Heights [9 min], Riverside Condos [4 min], Spring Meadow Estates [7 min], Riverside General Hospital [12 min]
Riverside Condos (residential) → Engine House No. 1 [7 min], Spring Meadow Estates [5 min], Lakeview Residences [4 min]
Cedar Park Village (residential) → Riverside General Hospital [6 min], Maple Heights [10 min], Downtown Mall [5 min], Metro Police HQ [10 min]
Downtown Mall (commercial) → Riverside General Hospital [9 min], Maple Heights [7 min], Cedar Park Village [5 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Metro Police HQ [2 min], Maple Heights [12 min], Spring Meadow Estates [6 min], Engine House No. 1 [7 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → ambulance ambulance_3
Step 5: CALL-0005 → ambulance ambulance_4
Step 6: CALL-0006 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Building's on fire on Third Lane near Downtown Mall! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Downtown Mall                  | sev 4 | police_0 ETA 15 min | opened step 1
EVT-0002 | accident   | Cedar Park Village             | sev 4 | ambulance_2 ETA 6 min | opened step 2
EVT-0003 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 12 min | opened step 4
EVT-0004 | accident   | Cedar Park Village             | sev 3 | ambulance_4 ETA 6 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Cedar Park Village             | ON_SCENE → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [6 min], Eastgate Roundabout [6 min], Downtown Mall [9 min], Spring Meadow Estates [11 min], Maple Heights [16 min], Lakeview Residences [12 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [2 min], Metro Police HQ [4 min], Riverside Condos [7 min], Eastgate Roundabout [7 min]
Metro Police HQ (police_station) → Engine House No. 1 [4 min], Eastgate Roundabout [2 min], Spring Meadow Estates [4 min], Cedar Park Village [10 min]
Maple Heights (residential) → Downtown Mall [7 min], Lakeview Residences [9 min], Cedar Park Village [10 min], Eastgate Roundabout [12 min], Riverside General Hospital [16 min]
Spring Meadow Estates (residential) → Riverside General Hospital [11 min], Engine House No. 1 [2 min], Riverside Condos [5 min], Metro Police HQ [4 min], Lakeview Residences [7 min], Eastgate Roundabout [6 min]
Lakeview Residences (residential) → Maple Heights [9 min], Riverside Condos [4 min], Spring Meadow Estates [7 min], Riverside General Hospital [12 min]
Riverside Condos (residential) → Engine House No. 1 [7 min], Spring Meadow Estates [5 min], Lakeview Residences [4 min]
Cedar Park Village (residential) → Riverside General Hospital [6 min], Maple Heights [10 min], Downtown Mall [5 min], Metro Police HQ [10 min]
Downtown Mall (commercial) → Riverside General Hospital [9 min], Maple Heights [7 min], Cedar Park Village [5 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Metro Police HQ [2 min], Maple Heights [12 min], Spring Meadow Estates [6 min], Engine House No. 1 [7 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → ambulance ambulance_4
Step 6: CALL-0006 → Duplicate of EVT-0001
Step 7: CALL-0007 → Duplicate of EVT-0004

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Car accident at Sunset Lane and Third Lane. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Downtown Mall                  | sev 4 | police_0 ETA 15 min | opened step 1
EVT-0002 | accident   | Cedar Park Village             | sev 4 | ambulance_2 ETA 6 min | opened step 2
EVT-0003 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 12 min | opened step 4
EVT-0004 | accident   | Cedar Park Village             | sev 3 | ambulance_4 ETA 6 min | opened step 5
EVT-0005 | fire       | Downtown Mall                  | sev 4 | fire_5 ETA 19 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Cedar Park Village             | ON_SCENE → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [6 min], Eastgate Roundabout [6 min], Downtown Mall [9 min], Spring Meadow Estates [11 min], Maple Heights [16 min], Lakeview Residences [12 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [2 min], Metro Police HQ [4 min], Riverside Condos [7 min], Eastgate Roundabout [7 min]
Metro Police HQ (police_station) → Engine House No. 1 [4 min], Eastgate Roundabout [2 min], Spring Meadow Estates [4 min], Cedar Park Village [10 min]
Maple Heights (residential) → Downtown Mall [7 min], Lakeview Residences [9 min], Cedar Park Village [10 min], Eastgate Roundabout [12 min], Riverside General Hospital [16 min]
Spring Meadow Estates (residential) → Riverside General Hospital [11 min], Engine House No. 1 [2 min], Riverside Condos [5 min], Metro Police HQ [4 min], Lakeview Residences [7 min], Eastgate Roundabout [6 min]
Lakeview Residences (residential) → Maple Heights [9 min], Riverside Condos [4 min], Spring Meadow Estates [7 min], Riverside General Hospital [12 min]
Riverside Condos (residential) → Engine House No. 1 [7 min], Spring Meadow Estates [5 min], Lakeview Residences [4 min]
Cedar Park Village (residential) → Riverside General Hospital [6 min], Maple Heights [10 min], Downtown Mall [5 min], Metro Police HQ [10 min]
Downtown Mall (commercial) → Riverside General Hospital [9 min], Maple Heights [7 min], Cedar Park Village [5 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Metro Police HQ [2 min], Maple Heights [12 min], Spring Meadow Estates [6 min], Engine House No. 1 [7 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → Duplicate of EVT-0001
Step 7: CALL-0007 → Duplicate of EVT-0004
Step 8: CALL-0008 → fire fire_5

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Active shooter at Maple Heights! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Downtown Mall                  | sev 4 | police_0 ETA 15 min | opened step 1
EVT-0003 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 12 min | opened step 4
EVT-0004 | accident   | Cedar Park Village             | sev 3 | ambulance_4 ETA 6 min | opened step 5
EVT-0005 | fire       | Downtown Mall                  | sev 4 | fire_5 ETA 19 min | opened step 8
EVT-0006 | accident   | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 9

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Cedar Park Village             | RETURNING → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [6 min], Eastgate Roundabout [6 min], Downtown Mall [9 min], Spring Meadow Estates [11 min], Maple Heights [16 min], Lakeview Residences [12 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [2 min], Metro Police HQ [4 min], Riverside Condos [7 min], Eastgate Roundabout [7 min]
Metro Police HQ (police_station) → Engine House No. 1 [4 min], Eastgate Roundabout [2 min], Spring Meadow Estates [4 min], Cedar Park Village [10 min]
Maple Heights (residential) → Downtown Mall [7 min], Lakeview Residences [9 min], Cedar Park Village [10 min], Eastgate Roundabout [12 min], Riverside General Hospital [16 min]
Spring Meadow Estates (residential) → Riverside General Hospital [11 min], Engine House No. 1 [2 min], Riverside Condos [5 min], Metro Police HQ [4 min], Lakeview Residences [7 min], Eastgate Roundabout [6 min]
Lakeview Residences (residential) → Maple Heights [9 min], Riverside Condos [4 min], Spring Meadow Estates [7 min], Riverside General Hospital [12 min]
Riverside Condos (residential) → Engine House No. 1 [7 min], Spring Meadow Estates [5 min], Lakeview Residences [4 min]
Cedar Park Village (residential) → Riverside General Hospital [6 min], Maple Heights [10 min], Downtown Mall [5 min], Metro Police HQ [10 min]
Downtown Mall (commercial) → Riverside General Hospital [9 min], Maple Heights [7 min], Cedar Park Village [5 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Metro Police HQ [2 min], Maple Heights [12 min], Spring Meadow Estates [6 min], Engine House No. 1 [7 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0004
Step 8: CALL-0008 → fire fire_5
Step 9: CALL-0009 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Someone's not breathing at Pinecrest Homes! A bystander is doing CPR. Please send an ambulance to Maple Lane immediately!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Metro Police HQ [4 min], Spring Meadow Estates [2 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Pinecrest Homes [7 min], Metro Police HQ [6 min], Highway 9 Interchange [9 min], Maple Heights [9 min], Central Crossroads [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [6 min], Highway 9 Interchange [1 min], Maple Heights [3 min], Spring Meadow Estates [5 min], Oak Avenue Shops [7 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Central Fire Station [9 min], Metro Police HQ [3 min], Highway 9 Interchange [2 min], Central Crossroads [13 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Oak Avenue Shops [9 min], Central Crossroads [12 min]
Spring Meadow Estates (residential) → Metro Police HQ [5 min], St. Mary's Medical Center [2 min], Central Crossroads [8 min]
Oak Avenue Shops (commercial) → Central Fire Station [1 min], Pinecrest Homes [9 min], Highway 9 Interchange [7 min], Metro Police HQ [7 min]
Central Crossroads (road_junction) → Maple Heights [13 min], Pinecrest Homes [12 min], Spring Meadow Estates [8 min], Central Fire Station [9 min]
Highway 9 Interchange (road_junction) → Central Fire Station [9 min], Metro Police HQ [1 min], Maple Heights [2 min], Oak Avenue Shops [7 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's a man having chest pains at 289 Maple Lane. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Pinecrest Homes                | sev 3 | ambulance_2 ETA 16 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Metro Police HQ [4 min], Spring Meadow Estates [2 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Pinecrest Homes [7 min], Metro Police HQ [6 min], Highway 9 Interchange [9 min], Maple Heights [9 min], Central Crossroads [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [6 min], Highway 9 Interchange [1 min], Maple Heights [3 min], Spring Meadow Estates [5 min], Oak Avenue Shops [7 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Central Fire Station [9 min], Metro Police HQ [3 min], Highway 9 Interchange [2 min], Central Crossroads [13 min]
Pinecrest Homes (residential) → Central Fire Station [7 min], Oak Avenue Shops [9 min], Central Crossroads [12 min]
Spring Meadow Estates (residential) → Metro Police HQ [5 min], St. Mary's Medical Center [2 min], Central Crossroads [8 min]
Oak Avenue Shops (commercial) → Central Fire Station [1 min], Pinecrest Homes [9 min], Highway 9 Interchange [7 min], Metro Police HQ [7 min]
Central Crossroads (road_junction) → Maple Heights [13 min], Pinecrest Homes [12 min], Spring Meadow Estates [8 min], Central Fire Station [9 min]
Highway 9 Interchange (road_junction) → Central Fire Station [9 min], Metro Police HQ [1 min], Maple Heights [2 min], Oak Avenue Shops [7 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}