[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Fender bender on Pine Lane near Hilltop Manor. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Hilltop Manor                  | sev 5 | ambulance_3 ETA 8 min | opened step 2
EVT-0003 | fire       | Birchwood Place                | sev 2 | fire_4 ETA 8 min | opened step 7
EVT-0004 | accident   | Hilltop Manor                  | sev 2 | ambulance_2 ETA 8 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Engine House No. 1 [2 min], Eastgate Roundabout [4 min], Magnolia Gardens [5 min], Metro Police HQ [6 min], Birchwood Place [6 min]
Engine House No. 1 (fire_station) → City Central Hospital [2 min], Eastgate Roundabout [4 min], Riverside Market [4 min]
Metro Police HQ (police_station) → City Central Hospital [6 min], Magnolia Gardens [1 min], Aspen Ridge [3 min], Birchwood Place [4 min], Riverside Market [13 min], Hilltop Manor [5 min]
Magnolia Gardens (residential) → City Central Hospital [5 min], Metro Police HQ [1 min], Aspen Ridge [2 min], Hilltop Manor [4 min]
Birchwood Place (residential) → City Central Hospital [6 min], Metro Police HQ [4 min], Aspen Ridge [1 min], Hilltop Manor [3 min], Central Plaza [6 min]
Aspen Ridge (residential) → Metro Police HQ [3 min], Magnolia Gardens [2 min], Birchwood Place [1 min], Hilltop Manor [3 min], Central Plaza [7 min]
Hilltop Manor (residential) → Birchwood Place [3 min], Aspen Ridge [3 min], Metro Police HQ [5 min], Magnolia Gardens [4 min]
Central Plaza (commercial) → Eastgate Roundabout [4 min], Birchwood Place [6 min], Aspen Ridge [7 min]
Riverside Market (commercial) → Metro Police HQ [13 min], Engine House No. 1 [4 min], Eastgate Roundabout [5 min]
Eastgate Roundabout (road_junction) → City Central Hospital [4 min], Engine House No. 1 [4 min], Central Plaza [4 min], Riverside Market [5 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → Duplicate of EVT-0002
Step 7: CALL-0007 → fire fire_4
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 414 Cedar Boulevard, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Hilltop Manor                  | sev 5 | ambulance_3 ETA 8 min | opened step 2
EVT-0003 | fire       | Birchwood Place                | sev 2 | fire_4 ETA 8 min | opened step 7
EVT-0004 | accident   | Hilltop Manor                  | sev 2 | ambulance_2 ETA 8 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | Hilltop Manor                  | ON_SCENE → EVT-0002
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Engine House No. 1 [2 min], Eastgate Roundabout [4 min], Magnolia Gardens [5 min], Metro Police HQ [6 min], Birchwood Place [6 min]
Engine House No. 1 (fire_station) → City Central Hospital [2 min], Eastgate Roundabout [4 min], Riverside Market [4 min]
Metro Police HQ (police_station) → City Central Hospital [6 min], Magnolia Gardens [1 min], Aspen Ridge [3 min], Birchwood Place [4 min], Riverside Market [13 min], Hilltop Manor [5 min]
Magnolia Gardens (residential) → City Central Hospital [5 min], Metro Police HQ [1 min], Aspen Ridge [2 min], Hilltop Manor [4 min]
Birchwood Place (residential) → City Central Hospital [6 min], Metro Police HQ [4 min], Aspen Ridge [1 min], Hilltop Manor [3 min], Central Plaza [6 min]
Aspen Ridge (residential) → Metro Police HQ [3 min], Magnolia Gardens [2 min], Birchwood Place [1 min], Hilltop Manor [3 min], Central Plaza [7 min]
Hilltop Manor (residential) → Birchwood Place [3 min], Aspen Ridge [3 min], Metro Police HQ [5 min], Magnolia Gardens [4 min]
Central Plaza (commercial) → Eastgate Roundabout [4 min], Birchwood Place [6 min], Aspen Ridge [7 min]
Riverside Market (commercial) → Metro Police HQ [13 min], Engine House No. 1 [4 min], Eastgate Roundabout [5 min]
Eastgate Roundabout (road_junction) → City Central Hospital [4 min], Engine House No. 1 [4 min], Central Plaza [4 min], Riverside Market [5 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → fire fire_4
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_2)
Step 9: CALL-0009 → Duplicate of EVT-0004

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
There's a man having chest pains at 419 Cedar Boulevard. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Hilltop Manor                  | sev 5 | ambulance_3 ETA 8 min | opened step 2
EVT-0003 | fire       | Birchwood Place                | sev 2 | fire_4 ETA 8 min | opened step 7
EVT-0004 | accident   | Hilltop Manor                  | sev 2 | ambulance_2 ETA 8 min | opened step 8
EVT-0005 | medical    | Magnolia Gardens               | sev 1 | HELD → ambulance_3 | opened step 10

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | Hilltop Manor                  | ON_SCENE → EVT-0002
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Engine House No. 1 [2 min], Eastgate Roundabout [4 min], Magnolia Gardens [5 min], Metro Police HQ [6 min], Birchwood Place [6 min]
Engine House No. 1 (fire_station) → City Central Hospital [2 min], Eastgate Roundabout [4 min], Riverside Market [4 min]
Metro Police HQ (police_station) → City Central Hospital [6 min], Magnolia Gardens [1 min], Aspen Ridge [3 min], Birchwood Place [4 min], Riverside Market [13 min], Hilltop Manor [5 min]
Magnolia Gardens (residential) → City Central Hospital [5 min], Metro Police HQ [1 min], Aspen Ridge [2 min], Hilltop Manor [4 min]
Birchwood Place (residential) → City Central Hospital [6 min], Metro Police HQ [4 min], Aspen Ridge [1 min], Hilltop Manor [3 min], Central Plaza [6 min]
Aspen Ridge (residential) → Metro Police HQ [3 min], Magnolia Gardens [2 min], Birchwood Place [1 min], Hilltop Manor [3 min], Central Plaza [7 min]
Hilltop Manor (residential) → Birchwood Place [3 min], Aspen Ridge [3 min], Metro Police HQ [5 min], Magnolia Gardens [4 min]
Central Plaza (commercial) → Eastgate Roundabout [4 min], Birchwood Place [6 min], Aspen Ridge [7 min]
Riverside Market (commercial) → Metro Police HQ [13 min], Engine House No. 1 [4 min], Eastgate Roundabout [5 min]
Eastgate Roundabout (road_junction) → City Central Hospital [4 min], Engine House No. 1 [4 min], Central Plaza [4 min], Riverside Market [5 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_2)
Step 9: CALL-0009 → Duplicate of EVT-0004
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
There's a fire at 162 Cedar Boulevard! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Birchwood Place                | sev 2 | fire_4 ETA 8 min | opened step 7
EVT-0004 | accident   | Hilltop Manor                  | sev 2 | ambulance_2 ETA 8 min | opened step 8
EVT-0005 | medical    | Magnolia Gardens               | sev 1 | HELD → ambulance_3 | opened step 10

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | Hilltop Manor                  | RETURNING → EVT-0002
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Engine House No. 1 [2 min], Eastgate Roundabout [4 min], Magnolia Gardens [5 min], Metro Police HQ [6 min], Birchwood Place [6 min]
Engine House No. 1 (fire_station) → City Central Hospital [2 min], Eastgate Roundabout [4 min], Riverside Market [4 min]
Metro Police HQ (police_station) → City Central Hospital [6 min], Magnolia Gardens [1 min], Aspen Ridge [3 min], Birchwood Place [4 min], Riverside Market [13 min], Hilltop Manor [5 min]
Magnolia Gardens (residential) → City Central Hospital [5 min], Metro Police HQ [1 min], Aspen Ridge [2 min], Hilltop Manor [4 min]
Birchwood Place (residential) → City Central Hospital [6 min], Metro Police HQ [4 min], Aspen Ridge [1 min], Hilltop Manor [3 min], Central Plaza [6 min]
Aspen Ridge (residential) → Metro Police HQ [3 min], Magnolia Gardens [2 min], Birchwood Place [1 min], Hilltop Manor [3 min], Central Plaza [7 min]
Hilltop Manor (residential) → Birchwood Place [3 min], Aspen Ridge [3 min], Metro Police HQ [5 min], Magnolia Gardens [4 min]
Central Plaza (commercial) → Eastgate Roundabout [4 min], Birchwood Place [6 min], Aspen Ridge [7 min]
Riverside Market (commercial) → Metro Police HQ [13 min], Engine House No. 1 [4 min], Eastgate Roundabout [5 min]
Eastgate Roundabout (road_junction) → City Central Hospital [4 min], Engine House No. 1 [4 min], Central Plaza [4 min], Riverside Market [5 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → Duplicate of EVT-0004
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_3)
Step 11: CALL-0011 → Duplicate of EVT-0005

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Building's on fire on Cedar Boulevard near Magnolia Gardens! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Birchwood Place                | sev 2 | fire_4 ETA 8 min | opened step 7
EVT-0004 | accident   | Hilltop Manor                  | sev 2 | ambulance_2 ETA 8 min | opened step 8
EVT-0005 | medical    | Magnolia Gardens               | sev 1 | HELD → ambulance_3 | opened step 10
EVT-0006 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 7 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | Hilltop Manor                  | RETURNING → EVT-0002
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006

=== CITY REFERENCE ===
City Central Hospital (hospital) → Engine House No. 1 [2 min], Eastgate Roundabout [4 min], Magnolia Gardens [5 min], Metro Police HQ [6 min], Birchwood Place [6 min]
Engine House No. 1 (fire_station) → City Central Hospital [2 min], Eastgate Roundabout [4 min], Riverside Market [4 min]
Metro Police HQ (police_station) → City Central Hospital [6 min], Magnolia Gardens [1 min], Aspen Ridge [3 min], Birchwood Place [4 min], Riverside Market [13 min], Hilltop Manor [5 min]
Magnolia Gardens (residential) → City Central Hospital [5 min], Metro Police HQ [1 min], Aspen Ridge [2 min], Hilltop Manor [4 min]
Birchwood Place (residential) → City Central Hospital [6 min], Metro Police HQ [4 min], Aspen Ridge [1 min], Hilltop Manor [3 min], Central Plaza [6 min]
Aspen Ridge (residential) → Metro Police HQ [3 min], Magnolia Gardens [2 min], Birchwood Place [1 min], Hilltop Manor [3 min], Central Plaza [7 min]
Hilltop Manor (residential) → Birchwood Place [3 min], Aspen Ridge [3 min], Metro Police HQ [5 min], Magnolia Gardens [4 min]
Central Plaza (commercial) → Eastgate Roundabout [4 min], Birchwood Place [6 min], Aspen Ridge [7 min]
Riverside Market (commercial) → Metro Police HQ [13 min], Engine House No. 1 [4 min], Eastgate Roundabout [5 min]
Eastgate Roundabout (road_junction) → City Central Hospital [4 min], Engine House No. 1 [4 min], Central Plaza [4 min], Riverside Market [5 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_3)
Step 11: CALL-0011 → Duplicate of EVT-0005
Step 12: CALL-0012 → fire fire_5

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0006", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Building's on fire on Pine Lane near Hilltop Manor! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Birchwood Place                | sev 2 | fire_4 ETA 8 min | opened step 7
EVT-0004 | accident   | Hilltop Manor                  | sev 2 | ambulance_2 ETA 8 min | opened step 8
EVT-0005 | medical    | Magnolia Gardens               | sev 1 | ambulance_3 ETA 4 min | opened step 10
EVT-0006 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 7 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006

=== CITY REFERENCE ===
City Central Hospital (hospital) → Engine House No. 1 [2 min], Eastgate Roundabout [4 min], Magnolia Gardens [5 min], Metro Police HQ [6 min], Birchwood Place [6 min]
Engine House No. 1 (fire_station) → City Central Hospital [2 min], Eastgate Roundabout [4 min], Riverside Market [4 min]
Metro Police HQ (police_station) → City Central Hospital [6 min], Magnolia Gardens [1 min], Aspen Ridge [3 min], Birchwood Place [4 min], Riverside Market [13 min], Hilltop Manor [5 min]
Magnolia Gardens (residential) → City Central Hospital [5 min], Metro Police HQ [1 min], Aspen Ridge [2 min], Hilltop Manor [4 min]
Birchwood Place (residential) → City Central Hospital [6 min], Metro Police HQ [4 min], Aspen Ridge [1 min], Hilltop Manor [3 min], Central Plaza [6 min]
Aspen Ridge (residential) → Metro Police HQ [3 min], Magnolia Gardens [2 min], Birchwood Place [1 min], Hilltop Manor [3 min], Central Plaza [7 min]
Hilltop Manor (residential) → Birchwood Place [3 min], Aspen Ridge [3 min], Metro Police HQ [5 min], Magnolia Gardens [4 min]
Central Plaza (commercial) → Eastgate Roundabout [4 min], Birchwood Place [6 min], Aspen Ridge [7 min]
Riverside Market (commercial) → Metro Police HQ [13 min], Engine House No. 1 [4 min], Eastgate Roundabout [5 min]
Eastgate Roundabout (road_junction) → City Central Hospital [4 min], Engine House No. 1 [4 min], Central Plaza [4 min], Riverside Market [5 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0005
Step 12: CALL-0012 → fire fire_5
Step 13: CALL-0013 → Duplicate of EVT-0006

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Multi-car pileup on Pine Lane near Hilltop Manor! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Birchwood Place                | sev 2 | fire_4 ETA 8 min | opened step 7
EVT-0004 | accident   | Hilltop Manor                  | sev 2 | ambulance_2 ETA 8 min | opened step 8
EVT-0005 | medical    | Magnolia Gardens               | sev 1 | ambulance_3 ETA 4 min | opened step 10
EVT-0006 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 7 min | opened step 12
EVT-0007 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_4 | opened step 14

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_4          | fire       | Birchwood Place                | ON_SCENE → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006

=== CITY REFERENCE ===
City Central Hospital (hospital) → Engine House No. 1 [2 min], Eastgate Roundabout [4 min], Magnolia Gardens [5 min], Metro Police HQ [6 min], Birchwood Place [6 min]
Engine House No. 1 (fire_station) → City Central Hospital [2 min], Eastgate Roundabout [4 min], Riverside Market [4 min]
Metro Police HQ (police_station) → City Central Hospital [6 min], Magnolia Gardens [1 min], Aspen Ridge [3 min], Birchwood Place [4 min], Riverside Market [13 min], Hilltop Manor [5 min]
Magnolia Gardens (residential) → City Central Hospital [5 min], Metro Police HQ [1 min], Aspen Ridge [2 min], Hilltop Manor [4 min]
Birchwood Place (residential) → City Central Hospital [6 min], Metro Police HQ [4 min], Aspen Ridge [1 min], Hilltop Manor [3 min], Central Plaza [6 min]
Aspen Ridge (residential) → Metro Police HQ [3 min], Magnolia Gardens [2 min], Birchwood Place [1 min], Hilltop Manor [3 min], Central Plaza [7 min]
Hilltop Manor (residential) → Birchwood Place [3 min], Aspen Ridge [3 min], Metro Police HQ [5 min], Magnolia Gardens [4 min]
Central Plaza (commercial) → Eastgate Roundabout [4 min], Birchwood Place [6 min], Aspen Ridge [7 min]
Riverside Market (commercial) → Metro Police HQ [13 min], Engine House No. 1 [4 min], Eastgate Roundabout [5 min]
Eastgate Roundabout (road_junction) → City Central Hospital [4 min], Engine House No. 1 [4 min], Central Plaza [4 min], Riverside Market [5 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → fire fire_5
Step 13: CALL-0013 → Duplicate of EVT-0006
Step 14: CALL-0014 → HOLD (fire, waiting for fire_4)

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
I'd like to report a shoplifter at Lakeview Residences on Elm Avenue. They already left but I got a good look.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Parkside Shopping Center [4 min], Downtown Precinct [7 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Aspen Ridge [2 min], Birchwood Place [4 min], Lakeview Residences [7 min], Central Plaza [7 min], Northside Junction [8 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Maple Heights [8 min], Highway 9 Interchange [7 min]
Aspen Ridge (residential) → Central Fire Station [2 min], Downtown Precinct [4 min], Birchwood Place [2 min], Highway 9 Interchange [6 min], Lakeview Residences [8 min], Northside Junction [9 min]
Birchwood Place (residential) → Central Fire Station [4 min], Aspen Ridge [2 min], Lakeview Residences [7 min], Central Plaza [9 min]
Lakeview Residences (residential) → Central Plaza [7 min], Northside Junction [6 min], Central Fire Station [7 min], Birchwood Place [7 min], Aspen Ridge [8 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Parkside Shopping Center [7 min], Downtown Precinct [8 min], Northside Junction [8 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [4 min], Maple Heights [7 min]
Central Plaza (commercial) → St. Mary's Medical Center [9 min], Lakeview Residences [7 min], Northside Junction [1 min], Central Fire Station [7 min], Birchwood Place [9 min]
Highway 9 Interchange (road_junction) → Aspen Ridge [6 min], Downtown Precinct [7 min]
Northside Junction (road_junction) → Lakeview Residences [6 min], Central Plaza [1 min], Maple Heights [8 min], Central Fire Station [8 min], Aspen Ridge [9 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
I'd like to report a shoplifter at Lakeview Residences on Elm Avenue. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 1 | police_0 ETA 12 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Parkside Shopping Center [4 min], Downtown Precinct [7 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Aspen Ridge [2 min], Birchwood Place [4 min], Lakeview Residences [7 min], Central Plaza [7 min], Northside Junction [8 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Maple Heights [8 min], Highway 9 Interchange [7 min]
Aspen Ridge (residential) → Central Fire Station [2 min], Downtown Precinct [4 min], Birchwood Place [2 min], Highway 9 Interchange [6 min], Lakeview Residences [8 min], Northside Junction [9 min]
Birchwood Place (residential) → Central Fire Station [4 min], Aspen Ridge [2 min], Lakeview Residences [7 min], Central Plaza [9 min]
Lakeview Residences (residential) → Central Plaza [7 min], Northside Junction [6 min], Central Fire Station [7 min], Birchwood Place [7 min], Aspen Ridge [8 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Parkside Shopping Center [7 min], Downtown Precinct [8 min], Northside Junction [8 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [4 min], Maple Heights [7 min]
Central Plaza (commercial) → St. Mary's Medical Center [9 min], Lakeview Residences [7 min], Northside Junction [1 min], Central Fire Station [7 min], Birchwood Place [9 min]
Highway 9 Interchange (road_junction) → Aspen Ridge [6 min], Downtown Precinct [7 min]
Northside Junction (road_junction) → Lakeview Residences [6 min], Central Plaza [1 min], Maple Heights [8 min], Central Fire Station [8 min], Aspen Ridge [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Hi, I think I see some smoke coming from behind Birchwood Place. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 1 | police_0 ETA 12 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Parkside Shopping Center [4 min], Downtown Precinct [7 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Aspen Ridge [2 min], Birchwood Place [4 min], Lakeview Residences [7 min], Central Plaza [7 min], Northside Junction [8 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Maple Heights [8 min], Highway 9 Interchange [7 min]
Aspen Ridge (residential) → Central Fire Station [2 min], Downtown Precinct [4 min], Birchwood Place [2 min], Highway 9 Interchange [6 min], Lakeview Residences [8 min], Northside Junction [9 min]
Birchwood Place (residential) → Central Fire Station [4 min], Aspen Ridge [2 min], Lakeview Residences [7 min], Central Plaza [9 min]
Lakeview Residences (residential) → Central Plaza [7 min], Northside Junction [6 min], Central Fire Station [7 min], Birchwood Place [7 min], Aspen Ridge [8 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Parkside Shopping Center [7 min], Downtown Precinct [8 min], Northside Junction [8 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [4 min], Maple Heights [7 min]
Central Plaza (commercial) → St. Mary's Medical Center [9 min], Lakeview Residences [7 min], Northside Junction [1 min], Central Fire Station [7 min], Birchwood Place [9 min]
Highway 9 Interchange (road_junction) → Aspen Ridge [6 min], Downtown Precinct [7 min]
Northside Junction (road_junction) → Lakeview Residences [6 min], Central Plaza [1 min], Maple Heights [8 min], Central Fire Station [8 min], Aspen Ridge [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Yeah there's a small fire in a dumpster near Parkside Shopping Center on Oak Drive. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 1 | police_0 ETA 12 min | opened step 1
EVT-0002 | fire       | Birchwood Place                | sev 1 | fire_6 ETA 4 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Parkside Shopping Center [4 min], Downtown Precinct [7 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Aspen Ridge [2 min], Birchwood Place [4 min], Lakeview Residences [7 min], Central Plaza [7 min], Northside Junction [8 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Maple Heights [8 min], Highway 9 Interchange [7 min]
Aspen Ridge (residential) → Central Fire Station [2 min], Downtown Precinct [4 min], Birchwood Place [2 min], Highway 9 Interchange [6 min], Lakeview Residences [8 min], Northside Junction [9 min]
Birchwood Place (residential) → Central Fire Station [4 min], Aspen Ridge [2 min], Lakeview Residences [7 min], Central Plaza [9 min]
Lakeview Residences (residential) → Central Plaza [7 min], Northside Junction [6 min], Central Fire Station [7 min], Birchwood Place [7 min], Aspen Ridge [8 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Parkside Shopping Center [7 min], Downtown Precinct [8 min], Northside Junction [8 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [4 min], Maple Heights [7 min]
Central Plaza (commercial) → St. Mary's Medical Center [9 min], Lakeview Residences [7 min], Northside Junction [1 min], Central Fire Station [7 min], Birchwood Place [9 min]
Highway 9 Interchange (road_junction) → Aspen Ridge [6 min], Downtown Precinct [7 min]
Northside Junction (road_junction) → Lakeview Residences [6 min], Central Plaza [1 min], Maple Heights [8 min], Central Fire Station [8 min], Aspen Ridge [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
I'd like to report a shoplifter at Birchwood Place on Third Boulevard. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 1 | police_0 ETA 12 min | opened step 1
EVT-0002 | fire       | Birchwood Place                | sev 1 | fire_6 ETA 4 min | opened step 3
EVT-0003 | fire       | Parkside Shopping Center       | sev 5 | fire_7 ETA 9 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Parkside Shopping Center [4 min], Downtown Precinct [7 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Aspen Ridge [2 min], Birchwood Place [4 min], Lakeview Residences [7 min], Central Plaza [7 min], Northside Junction [8 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Maple Heights [8 min], Highway 9 Interchange [7 min]
Aspen Ridge (residential) → Central Fire Station [2 min], Downtown Precinct [4 min], Birchwood Place [2 min], Highway 9 Interchange [6 min], Lakeview Residences [8 min], Northside Junction [9 min]
Birchwood Place (residential) → Central Fire Station [4 min], Aspen Ridge [2 min], Lakeview Residences [7 min], Central Plaza [9 min]
Lakeview Residences (residential) → Central Plaza [7 min], Northside Junction [6 min], Central Fire Station [7 min], Birchwood Place [7 min], Aspen Ridge [8 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Parkside Shopping Center [7 min], Downtown Precinct [8 min], Northside Junction [8 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [4 min], Maple Heights [7 min]
Central Plaza (commercial) → St. Mary's Medical Center [9 min], Lakeview Residences [7 min], Northside Junction [1 min], Central Fire Station [7 min], Birchwood Place [9 min]
Highway 9 Interchange (road_junction) → Aspen Ridge [6 min], Downtown Precinct [7 min]
Northside Junction (road_junction) → Lakeview Residences [6 min], Central Plaza [1 min], Maple Heights [8 min], Central Fire Station [8 min], Aspen Ridge [9 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → fire fire_6
Step 4: CALL-0004 → fire fire_7

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's been some kind of mass incident at Parkside Shopping Center — multiple people down, some not moving. We need everything, Oak Drive entrance.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 1 | police_0 ETA 12 min | opened step 1
EVT-0002 | fire       | Birchwood Place                | sev 1 | fire_6 ETA 4 min | opened step 3
EVT-0003 | fire       | Parkside Shopping Center       | sev 5 | fire_7 ETA 9 min | opened step 4
EVT-0004 | crime      | Birchwood Place                | sev 5 | police_1 ETA 5 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Parkside Shopping Center [4 min], Downtown Precinct [7 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Aspen Ridge [2 min], Birchwood Place [4 min], Lakeview Residences [7 min], Central Plaza [7 min], Northside Junction [8 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Maple Heights [8 min], Highway 9 Interchange [7 min]
Aspen Ridge (residential) → Central Fire Station [2 min], Downtown Precinct [4 min], Birchwood Place [2 min], Highway 9 Interchange [6 min], Lakeview Residences [8 min], Northside Junction [9 min]
Birchwood Place (residential) → Central Fire Station [4 min], Aspen Ridge [2 min], Lakeview Residences [7 min], Central Plaza [9 min]
Lakeview Residences (residential) → Central Plaza [7 min], Northside Junction [6 min], Central Fire Station [7 min], Birchwood Place [7 min], Aspen Ridge [8 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Parkside Shopping Center [7 min], Downtown Precinct [8 min], Northside Junction [8 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [4 min], Maple Heights [7 min]
Central Plaza (commercial) → St. Mary's Medical Center [9 min], Lakeview Residences [7 min], Northside Junction [1 min], Central Fire Station [7 min], Birchwood Place [9 min]
Highway 9 Interchange (road_junction) → Aspen Ridge [6 min], Downtown Precinct [7 min]
Northside Junction (road_junction) → Lakeview Residences [6 min], Central Plaza [1 min], Maple Heights [8 min], Central Fire Station [8 min], Aspen Ridge [9 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → fire fire_6
Step 4: CALL-0004 → fire fire_7
Step 5: CALL-0005 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Car accident at Third Boulevard and Park Boulevard. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 1 | police_0 ETA 12 min | opened step 1
EVT-0002 | fire       | Birchwood Place                | sev 1 | fire_6 ETA 4 min | opened step 3
EVT-0003 | fire       | Parkside Shopping Center       | sev 5 | fire_7 ETA 9 min | opened step 4
EVT-0004 | crime      | Birchwood Place                | sev 5 | police_1 ETA 5 min | opened step 5
EVT-0005 | medical    | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 4 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Birchwood Place                | ON_SCENE → EVT-0002
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Parkside Shopping Center [4 min], Downtown Precinct [7 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Aspen Ridge [2 min], Birchwood Place [4 min], Lakeview Residences [7 min], Central Plaza [7 min], Northside Junction [8 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Maple Heights [8 min], Highway 9 Interchange [7 min]
Aspen Ridge (residential) → Central Fire Station [2 min], Downtown Precinct [4 min], Birchwood Place [2 min], Highway 9 Interchange [6 min], Lakeview Residences [8 min], Northside Junction [9 min]
Birchwood Place (residential) → Central Fire Station [4 min], Aspen Ridge [2 min], Lakeview Residences [7 min], Central Plaza [9 min]
Lakeview Residences (residential) → Central Plaza [7 min], Northside Junction [6 min], Central Fire Station [7 min], Birchwood Place [7 min], Aspen Ridge [8 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Parkside Shopping Center [7 min], Downtown Precinct [8 min], Northside Junction [8 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [4 min], Maple Heights [7 min]
Central Plaza (commercial) → St. Mary's Medical Center [9 min], Lakeview Residences [7 min], Northside Junction [1 min], Central Fire Station [7 min], Birchwood Place [9 min]
Highway 9 Interchange (road_junction) → Aspen Ridge [6 min], Downtown Precinct [7 min]
Northside Junction (road_junction) → Lakeview Residences [6 min], Central Plaza [1 min], Maple Heights [8 min], Central Fire Station [8 min], Aspen Ridge [9 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → fire fire_7
Step 5: CALL-0005 → police police_1
Step 6: CALL-0006 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
I just got mugged near Lakeview Residences! The guy ran towards Park Boulevard. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 1 | police_0 ETA 12 min | opened step 1
EVT-0002 | fire       | Birchwood Place                | sev 1 | fire_6 ETA 4 min | opened step 3
EVT-0003 | fire       | Parkside Shopping Center       | sev 5 | fire_7 ETA 9 min | opened step 4
EVT-0004 | crime      | Birchwood Place                | sev 5 | police_1 ETA 5 min | opened step 5
EVT-0005 | medical    | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 4 min | opened step 6
EVT-0006 | accident   | Birchwood Place                | sev 5 | ambulance_4 ETA 12 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Birchwood Place                | ON_SCENE → EVT-0002
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Parkside Shopping Center [4 min], Downtown Precinct [7 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Aspen Ridge [2 min], Birchwood Place [4 min], Lakeview Residences [7 min], Central Plaza [7 min], Northside Junction [8 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Maple Heights [8 min], Highway 9 Interchange [7 min]
Aspen Ridge (residential) → Central Fire Station [2 min], Downtown Precinct [4 min], Birchwood Place [2 min], Highway 9 Interchange [6 min], Lakeview Residences [8 min], Northside Junction [9 min]
Birchwood Place (residential) → Central Fire Station [4 min], Aspen Ridge [2 min], Lakeview Residences [7 min], Central Plaza [9 min]
Lakeview Residences (residential) → Central Plaza [7 min], Northside Junction [6 min], Central Fire Station [7 min], Birchwood Place [7 min], Aspen Ridge [8 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Parkside Shopping Center [7 min], Downtown Precinct [8 min], Northside Junction [8 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [4 min], Maple Heights [7 min]
Central Plaza (commercial) → St. Mary's Medical Center [9 min], Lakeview Residences [7 min], Northside Junction [1 min], Central Fire Station [7 min], Birchwood Place [9 min]
Highway 9 Interchange (road_junction) → Aspen Ridge [6 min], Downtown Precinct [7 min]
Northside Junction (road_junction) → Lakeview Residences [6 min], Central Plaza [1 min], Maple Heights [8 min], Central Fire Station [8 min], Aspen Ridge [9 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → police police_1
Step 6: CALL-0006 → ambulance ambulance_3
Step 7: CALL-0007 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Fender bender on Park Boulevard near Aspen Ridge. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 1 | police_0 ETA 12 min | opened step 1
EVT-0003 | fire       | Parkside Shopping Center       | sev 5 | fire_7 ETA 9 min | opened step 4
EVT-0004 | crime      | Birchwood Place                | sev 5 | police_1 ETA 5 min | opened step 5
EVT-0005 | medical    | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 4 min | opened step 6
EVT-0006 | accident   | Birchwood Place                | sev 5 | ambulance_4 ETA 12 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Birchwood Place                | RETURNING → EVT-0002
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Parkside Shopping Center [4 min], Downtown Precinct [7 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Aspen Ridge [2 min], Birchwood Place [4 min], Lakeview Residences [7 min], Central Plaza [7 min], Northside Junction [8 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Maple Heights [8 min], Highway 9 Interchange [7 min]
Aspen Ridge (residential) → Central Fire Station [2 min], Downtown Precinct [4 min], Birchwood Place [2 min], Highway 9 Interchange [6 min], Lakeview Residences [8 min], Northside Junction [9 min]
Birchwood Place (residential) → Central Fire Station [4 min], Aspen Ridge [2 min], Lakeview Residences [7 min], Central Plaza [9 min]
Lakeview Residences (residential) → Central Plaza [7 min], Northside Junction [6 min], Central Fire Station [7 min], Birchwood Place [7 min], Aspen Ridge [8 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Parkside Shopping Center [7 min], Downtown Precinct [8 min], Northside Junction [8 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [4 min], Maple Heights [7 min]
Central Plaza (commercial) → St. Mary's Medical Center [9 min], Lakeview Residences [7 min], Northside Junction [1 min], Central Fire Station [7 min], Birchwood Place [9 min]
Highway 9 Interchange (road_junction) → Aspen Ridge [6 min], Downtown Precinct [7 min]
Northside Junction (road_junction) → Lakeview Residences [6 min], Central Plaza [1 min], Maple Heights [8 min], Central Fire Station [8 min], Aspen Ridge [9 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → ambulance ambulance_3
Step 7: CALL-0007 → ambulance ambulance_4
Step 8: CALL-0008 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Active shooter at Central Plaza! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 1 | police_0 ETA 12 min | opened step 1
EVT-0003 | fire       | Parkside Shopping Center       | sev 5 | fire_7 ETA 9 min | opened step 4
EVT-0004 | crime      | Birchwood Place                | sev 5 | police_1 ETA 5 min | opened step 5
EVT-0005 | medical    | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 4 min | opened step 6
EVT-0006 | accident   | Birchwood Place                | sev 5 | ambulance_4 ETA 12 min | opened step 7
EVT-0007 | accident   | Aspen Ridge                    | sev 3 | ambulance_5 ETA 10 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Birchwood Place                | ON_SCENE → EVT-0004
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0005
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0007
fire_6          | fire       | Birchwood Place                | RETURNING → EVT-0002
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Parkside Shopping Center [4 min], Downtown Precinct [7 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Aspen Ridge [2 min], Birchwood Place [4 min], Lakeview Residences [7 min], Central Plaza [7 min], Northside Junction [8 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Maple Heights [8 min], Highway 9 Interchange [7 min]
Aspen Ridge (residential) → Central Fire Station [2 min], Downtown Precinct [4 min], Birchwood Place [2 min], Highway 9 Interchange [6 min], Lakeview Residences [8 min], Northside Junction [9 min]
Birchwood Place (residential) → Central Fire Station [4 min], Aspen Ridge [2 min], Lakeview Residences [7 min], Central Plaza [9 min]
Lakeview Residences (residential) → Central Plaza [7 min], Northside Junction [6 min], Central Fire Station [7 min], Birchwood Place [7 min], Aspen Ridge [8 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Parkside Shopping Center [7 min], Downtown Precinct [8 min], Northside Junction [8 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [4 min], Maple Heights [7 min]
Central Plaza (commercial) → St. Mary's Medical Center [9 min], Lakeview Residences [7 min], Northside Junction [1 min], Central Fire Station [7 min], Birchwood Place [9 min]
Highway 9 Interchange (road_junction) → Aspen Ridge [6 min], Downtown Precinct [7 min]
Northside Junction (road_junction) → Lakeview Residences [6 min], Central Plaza [1 min], Maple Heights [8 min], Central Fire Station [8 min], Aspen Ridge [9 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → ambulance ambulance_4
Step 8: CALL-0008 → Duplicate of EVT-0001
Step 9: CALL-0009 → ambulance ambulance_5

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Yeah there's a small fire in a dumpster near Parkside Shopping Center on Oak Drive. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 1 | police_0 ETA 12 min | opened step 1
EVT-0003 | fire       | Parkside Shopping Center       | sev 5 | fire_7 ETA 9 min | opened step 4
EVT-0004 | crime      | Birchwood Place                | sev 5 | police_1 ETA 5 min | opened step 5
EVT-0005 | medical    | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 4 min | opened step 6
EVT-0006 | accident   | Birchwood Place                | sev 5 | ambulance_4 ETA 12 min | opened step 7
EVT-0007 | accident   | Aspen Ridge                    | sev 3 | ambulance_5 ETA 10 min | opened step 9
EVT-0008 | crime      | Central Plaza                  | sev 3 | police_2 ETA 12 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Birchwood Place                | ON_SCENE → EVT-0004
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0008
ambulance_3     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0005
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0007
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Parkside Shopping Center [4 min], Downtown Precinct [7 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Aspen Ridge [2 min], Birchwood Place [4 min], Lakeview Residences [7 min], Central Plaza [7 min], Northside Junction [8 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Maple Heights [8 min], Highway 9 Interchange [7 min]
Aspen Ridge (residential) → Central Fire Station [2 min], Downtown Precinct [4 min], Birchwood Place [2 min], Highway 9 Interchange [6 min], Lakeview Residences [8 min], Northside Junction [9 min]
Birchwood Place (residential) → Central Fire Station [4 min], Aspen Ridge [2 min], Lakeview Residences [7 min], Central Plaza [9 min]
Lakeview Residences (residential) → Central Plaza [7 min], Northside Junction [6 min], Central Fire Station [7 min], Birchwood Place [7 min], Aspen Ridge [8 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Parkside Shopping Center [7 min], Downtown Precinct [8 min], Northside Junction [8 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [4 min], Maple Heights [7 min]
Central Plaza (commercial) → St. Mary's Medical Center [9 min], Lakeview Residences [7 min], Northside Junction [1 min], Central Fire Station [7 min], Birchwood Place [9 min]
Highway 9 Interchange (road_junction) → Aspen Ridge [6 min], Downtown Precinct [7 min]
Northside Junction (road_junction) → Lakeview Residences [6 min], Central Plaza [1 min], Maple Heights [8 min], Central Fire Station [8 min], Aspen Ridge [9 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → Duplicate of EVT-0001
Step 9: CALL-0009 → ambulance ambulance_5
Step 10: CALL-0010 → police police_2

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Pedestrian hit by a truck at Park Drive near Parkside Shopping Center. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 1 | police_0 ETA 12 min | opened step 1
EVT-0003 | fire       | Parkside Shopping Center       | sev 5 | fire_7 ETA 9 min | opened step 4
EVT-0006 | accident   | Birchwood Place                | sev 5 | ambulance_4 ETA 12 min | opened step 7
EVT-0007 | accident   | Aspen Ridge                    | sev 3 | ambulance_5 ETA 10 min | opened step 9
EVT-0008 | crime      | Central Plaza                  | sev 3 | police_2 ETA 12 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Birchwood Place                | RETURNING → EVT-0004
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0008
ambulance_3     | ambulance  | Parkside Shopping Center       | RETURNING → EVT-0005
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0007
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Parkside Shopping Center [4 min], Downtown Precinct [7 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Aspen Ridge [2 min], Birchwood Place [4 min], Lakeview Residences [7 min], Central Plaza [7 min], Northside Junction [8 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Maple Heights [8 min], Highway 9 Interchange [7 min]
Aspen Ridge (residential) → Central Fire Station [2 min], Downtown Precinct [4 min], Birchwood Place [2 min], Highway 9 Interchange [6 min], Lakeview Residences [8 min], Northside Junction [9 min]
Birchwood Place (residential) → Central Fire Station [4 min], Aspen Ridge [2 min], Lakeview Residences [7 min], Central Plaza [9 min]
Lakeview Residences (residential) → Central Plaza [7 min], Northside Junction [6 min], Central Fire Station [7 min], Birchwood Place [7 min], Aspen Ridge [8 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Parkside Shopping Center [7 min], Downtown Precinct [8 min], Northside Junction [8 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [4 min], Maple Heights [7 min]
Central Plaza (commercial) → St. Mary's Medical Center [9 min], Lakeview Residences [7 min], Northside Junction [1 min], Central Fire Station [7 min], Birchwood Place [9 min]
Highway 9 Interchange (road_junction) → Aspen Ridge [6 min], Downtown Precinct [7 min]
Northside Junction (road_junction) → Lakeview Residences [6 min], Central Plaza [1 min], Maple Heights [8 min], Central Fire Station [8 min], Aspen Ridge [9 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → ambulance ambulance_5
Step 10: CALL-0010 → police police_2
Step 11: CALL-0011 → Duplicate of EVT-0003

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Multi-car pileup on Park Boulevard near Aspen Ridge! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 1 | police_0 ETA 12 min | opened step 1
EVT-0003 | fire       | Parkside Shopping Center       | sev 5 | fire_7 ETA 9 min | opened step 4
EVT-0006 | accident   | Birchwood Place                | sev 5 | ambulance_4 ETA 12 min | opened step 7
EVT-0007 | accident   | Aspen Ridge                    | sev 3 | ambulance_5 ETA 10 min | opened step 9
EVT-0008 | crime      | Central Plaza                  | sev 3 | police_2 ETA 12 min | opened step 10
EVT-0009 | accident   | Parkside Shopping Center       | sev 3 | HELD → ambulance_3 | opened step 12

=== UNIT STATUS ===
police_0        | police     | Lakeview Residences            | ON_SCENE → EVT-0001
police_1        | police     | Birchwood Place                | RETURNING → EVT-0004
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0008
ambulance_3     | ambulance  | Parkside Shopping Center       | RETURNING → EVT-0005
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0007
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Parkside Shopping Center       | ON_SCENE → EVT-0003
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Parkside Shopping Center [4 min], Downtown Precinct [7 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Aspen Ridge [2 min], Birchwood Place [4 min], Lakeview Residences [7 min], Central Plaza [7 min], Northside Junction [8 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Maple Heights [8 min], Highway 9 Interchange [7 min]
Aspen Ridge (residential) → Central Fire Station [2 min], Downtown Precinct [4 min], Birchwood Place [2 min], Highway 9 Interchange [6 min], Lakeview Residences [8 min], Northside Junction [9 min]
Birchwood Place (residential) → Central Fire Station [4 min], Aspen Ridge [2 min], Lakeview Residences [7 min], Central Plaza [9 min]
Lakeview Residences (residential) → Central Plaza [7 min], Northside Junction [6 min], Central Fire Station [7 min], Birchwood Place [7 min], Aspen Ridge [8 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Parkside Shopping Center [7 min], Downtown Precinct [8 min], Northside Junction [8 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [4 min], Maple Heights [7 min]
Central Plaza (commercial) → St. Mary's Medical Center [9 min], Lakeview Residences [7 min], Northside Junction [1 min], Central Fire Station [7 min], Birchwood Place [9 min]
Highway 9 Interchange (road_junction) → Aspen Ridge [6 min], Downtown Precinct [7 min]
Northside Junction (road_junction) → Lakeview Residences [6 min], Central Plaza [1 min], Maple Heights [8 min], Central Fire Station [8 min], Aspen Ridge [9 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → police police_2
Step 11: CALL-0011 → Duplicate of EVT-0003
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0007", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
I'd like to report a shoplifter at Aspen Ridge on Park Boulevard. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 1 | police_0 ETA 12 min | opened step 1
EVT-0003 | fire       | Parkside Shopping Center       | sev 5 | fire_7 ETA 9 min | opened step 4
EVT-0006 | accident   | Birchwood Place                | sev 5 | ambulance_4 ETA 12 min | opened step 7
EVT-0007 | accident   | Aspen Ridge                    | sev 3 | ambulance_5 ETA 10 min | opened step 9
EVT-0008 | crime      | Central Plaza                  | sev 3 | police_2 ETA 12 min | opened step 10
EVT-0009 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 4 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Lakeview Residences            | ON_SCENE → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0008
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0007
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Parkside Shopping Center       | ON_SCENE → EVT-0003
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Parkside Shopping Center [4 min], Downtown Precinct [7 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Aspen Ridge [2 min], Birchwood Place [4 min], Lakeview Residences [7 min], Central Plaza [7 min], Northside Junction [8 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Maple Heights [8 min], Highway 9 Interchange [7 min]
Aspen Ridge (residential) → Central Fire Station [2 min], Downtown Precinct [4 min], Birchwood Place [2 min], Highway 9 Interchange [6 min], Lakeview Residences [8 min], Northside Junction [9 min]
Birchwood Place (residential) → Central Fire Station [4 min], Aspen Ridge [2 min], Lakeview Residences [7 min], Central Plaza [9 min]
Lakeview Residences (residential) → Central Plaza [7 min], Northside Junction [6 min], Central Fire Station [7 min], Birchwood Place [7 min], Aspen Ridge [8 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Parkside Shopping Center [7 min], Downtown Precinct [8 min], Northside Junction [8 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [4 min], Maple Heights [7 min]
Central Plaza (commercial) → St. Mary's Medical Center [9 min], Lakeview Residences [7 min], Northside Junction [1 min], Central Fire Station [7 min], Birchwood Place [9 min]
Highway 9 Interchange (road_junction) → Aspen Ridge [6 min], Downtown Precinct [7 min]
Northside Junction (road_junction) → Lakeview Residences [6 min], Central Plaza [1 min], Maple Heights [8 min], Central Fire Station [8 min], Aspen Ridge [9 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0003
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)
Step 13: CALL-0013 → Duplicate of EVT-0007

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Bad crash on Third Boulevard! Car flipped over near Birchwood Place. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0006 | accident   | Birchwood Place                | sev 5 | ambulance_4 ETA 12 min | opened step 7
EVT-0007 | accident   | Aspen Ridge                    | sev 3 | ambulance_5 ETA 10 min | opened step 9
EVT-0008 | crime      | Central Plaza                  | sev 3 | police_2 ETA 12 min | opened step 10
EVT-0009 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 4 min | opened step 12
EVT-0010 | crime      | Aspen Ridge                    | sev 4 | police_1 ETA 3 min | opened step 14

=== UNIT STATUS ===
police_0        | police     | Lakeview Residences            | RETURNING → EVT-0001
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0010
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0008
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0007
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Parkside Shopping Center       | RETURNING → EVT-0003
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Parkside Shopping Center [4 min], Downtown Precinct [7 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Aspen Ridge [2 min], Birchwood Place [4 min], Lakeview Residences [7 min], Central Plaza [7 min], Northside Junction [8 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Maple Heights [8 min], Highway 9 Interchange [7 min]
Aspen Ridge (residential) → Central Fire Station [2 min], Downtown Precinct [4 min], Birchwood Place [2 min], Highway 9 Interchange [6 min], Lakeview Residences [8 min], Northside Junction [9 min]
Birchwood Place (residential) → Central Fire Station [4 min], Aspen Ridge [2 min], Lakeview Residences [7 min], Central Plaza [9 min]
Lakeview Residences (residential) → Central Plaza [7 min], Northside Junction [6 min], Central Fire Station [7 min], Birchwood Place [7 min], Aspen Ridge [8 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Parkside Shopping Center [7 min], Downtown Precinct [8 min], Northside Junction [8 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [4 min], Maple Heights [7 min]
Central Plaza (commercial) → St. Mary's Medical Center [9 min], Lakeview Residences [7 min], Northside Junction [1 min], Central Fire Station [7 min], Birchwood Place [9 min]
Highway 9 Interchange (road_junction) → Aspen Ridge [6 min], Downtown Precinct [7 min]
Northside Junction (road_junction) → Lakeview Residences [6 min], Central Plaza [1 min], Maple Heights [8 min], Central Fire Station [8 min], Aspen Ridge [9 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)
Step 13: CALL-0013 → Duplicate of EVT-0007
Step 14: CALL-0014 → police police_1

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
Active shooter at Aspen Ridge! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0006 | accident   | Birchwood Place                | sev 5 | ambulance_4 ETA 12 min | opened step 7
EVT-0007 | accident   | Aspen Ridge                    | sev 3 | ambulance_5 ETA 10 min | opened step 9
EVT-0008 | crime      | Central Plaza                  | sev 3 | police_2 ETA 12 min | opened step 10
EVT-0009 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 4 min | opened step 12
EVT-0010 | crime      | Aspen Ridge                    | sev 4 | police_1 ETA 3 min | opened step 14
EVT-0011 | accident   | Birchwood Place                | sev 3 | HELD → ambulance_3 | opened step 15

=== UNIT STATUS ===
police_0        | police     | Lakeview Residences            | RETURNING → EVT-0001
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0010
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0008
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0007
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Parkside Shopping Center       | RETURNING → EVT-0003
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Parkside Shopping Center [4 min], Downtown Precinct [7 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Aspen Ridge [2 min], Birchwood Place [4 min], Lakeview Residences [7 min], Central Plaza [7 min], Northside Junction [8 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Maple Heights [8 min], Highway 9 Interchange [7 min]
Aspen Ridge (residential) → Central Fire Station [2 min], Downtown Precinct [4 min], Birchwood Place [2 min], Highway 9 Interchange [6 min], Lakeview Residences [8 min], Northside Junction [9 min]
Birchwood Place (residential) → Central Fire Station [4 min], Aspen Ridge [2 min], Lakeview Residences [7 min], Central Plaza [9 min]
Lakeview Residences (residential) → Central Plaza [7 min], Northside Junction [6 min], Central Fire Station [7 min], Birchwood Place [7 min], Aspen Ridge [8 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Parkside Shopping Center [7 min], Downtown Precinct [8 min], Northside Junction [8 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [4 min], Maple Heights [7 min]
Central Plaza (commercial) → St. Mary's Medical Center [9 min], Lakeview Residences [7 min], Northside Junction [1 min], Central Fire Station [7 min], Birchwood Place [9 min]
Highway 9 Interchange (road_junction) → Aspen Ridge [6 min], Downtown Precinct [7 min]
Northside Junction (road_junction) → Lakeview Residences [6 min], Central Plaza [1 min], Maple Heights [8 min], Central Fire Station [8 min], Aspen Ridge [9 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → Duplicate of EVT-0007
Step 14: CALL-0014 → police police_1
Step 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "police_2", "from_event_id": "EVT-0008", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
I'd like to report a shoplifter at Aspen Ridge on Park Boulevard. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0006 | accident   | Birchwood Place                | sev 5 | ambulance_4 ETA 12 min | opened step 7
EVT-0007 | accident   | Aspen Ridge                    | sev 3 | ambulance_5 ETA 10 min | opened step 9
EVT-0009 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 4 min | opened step 12
EVT-0010 | crime      | Aspen Ridge                    | sev 4 | police_1 ETA 3 min | opened step 14
EVT-0011 | accident   | Birchwood Place                | sev 3 | HELD → ambulance_3 | opened step 15
EVT-0012 | crime      | Aspen Ridge                    | sev 4 | police_2 ETA 3 min | opened step 16

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Aspen Ridge                    | ON_SCENE → EVT-0010
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0012
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0007
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Parkside Shopping Center [4 min], Downtown Precinct [7 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Aspen Ridge [2 min], Birchwood Place [4 min], Lakeview Residences [7 min], Central Plaza [7 min], Northside Junction [8 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Maple Heights [8 min], Highway 9 Interchange [7 min]
Aspen Ridge (residential) → Central Fire Station [2 min], Downtown Precinct [4 min], Birchwood Place [2 min], Highway 9 Interchange [6 min], Lakeview Residences [8 min], Northside Junction [9 min]
Birchwood Place (residential) → Central Fire Station [4 min], Aspen Ridge [2 min], Lakeview Residences [7 min], Central Plaza [9 min]
Lakeview Residences (residential) → Central Plaza [7 min], Northside Junction [6 min], Central Fire Station [7 min], Birchwood Place [7 min], Aspen Ridge [8 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Parkside Shopping Center [7 min], Downtown Precinct [8 min], Northside Junction [8 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [4 min], Maple Heights [7 min]
Central Plaza (commercial) → St. Mary's Medical Center [9 min], Lakeview Residences [7 min], Northside Junction [1 min], Central Fire Station [7 min], Birchwood Place [9 min]
Highway 9 Interchange (road_junction) → Aspen Ridge [6 min], Downtown Precinct [7 min]
Northside Junction (road_junction) → Lakeview Residences [6 min], Central Plaza [1 min], Maple Heights [8 min], Central Fire Station [8 min], Aspen Ridge [9 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → police police_1
Step 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_3)
Step 16: CALL-0016 → police ?

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0012", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
Active shooter at Birchwood Place! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0006 | accident   | Birchwood Place                | sev 5 | ambulance_4 ETA 12 min | opened step 7
EVT-0007 | accident   | Aspen Ridge                    | sev 3 | ambulance_5 ETA 10 min | opened step 9
EVT-0009 | accident   | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 4 min | opened step 12
EVT-0010 | crime      | Aspen Ridge                    | sev 4 | police_1 ETA 3 min | opened step 14
EVT-0011 | accident   | Birchwood Place                | sev 3 | HELD → ambulance_3 | opened step 15
EVT-0012 | crime      | Aspen Ridge                    | sev 4 | police_2 ETA 3 min | opened step 16

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Aspen Ridge                    | ON_SCENE → EVT-0010
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0012
ambulance_3     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0009
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0007
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Maple Heights [2 min], Parkside Shopping Center [4 min], Downtown Precinct [7 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Aspen Ridge [2 min], Birchwood Place [4 min], Lakeview Residences [7 min], Central Plaza [7 min], Northside Junction [8 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Parkside Shopping Center [4 min], Aspen Ridge [4 min], Maple Heights [8 min], Highway 9 Interchange [7 min]
Aspen Ridge (residential) → Central Fire Station [2 min], Downtown Precinct [4 min], Birchwood Place [2 min], Highway 9 Interchange [6 min], Lakeview Residences [8 min], Northside Junction [9 min]
Birchwood Place (residential) → Central Fire Station [4 min], Aspen Ridge [2 min], Lakeview Residences [7 min], Central Plaza [9 min]
Lakeview Residences (residential) → Central Plaza [7 min], Northside Junction [6 min], Central Fire Station [7 min], Birchwood Place [7 min], Aspen Ridge [8 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Parkside Shopping Center [7 min], Downtown Precinct [8 min], Northside Junction [8 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [4 min], Maple Heights [7 min]
Central Plaza (commercial) → St. Mary's Medical Center [9 min], Lakeview Residences [7 min], Northside Junction [1 min], Central Fire Station [7 min], Birchwood Place [9 min]
Highway 9 Interchange (road_junction) → Aspen Ridge [6 min], Downtown Precinct [7 min]
Northside Junction (road_junction) → Lakeview Residences [6 min], Central Plaza [1 min], Maple Heights [8 min], Central Fire Station [8 min], Aspen Ridge [9 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_3)
Step 16: CALL-0016 → police ?
Step 17: CALL-0017 → Duplicate of EVT-0012

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}