[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
I just got mugged near Pinecrest Homes! The guy ran towards Elm Lane. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 4 min | opened step 1
EVT-0002 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 7 min | opened step 2
EVT-0003 | medical    | Oak Avenue Shops               | sev 4 | ambulance_2 ETA 4 min | opened step 3
EVT-0004 | crime      | Pinecrest Homes                | sev 1 | police_1 ETA 7 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Magnolia Gardens               | ON_SCENE → EVT-0001
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Pinecrest Homes [4 min], Lakeview Residences [1 min], Oak Avenue Shops [4 min], Northside Junction [5 min], Highway 9 Interchange [3 min]
Engine House No. 1 (fire_station) → Northside Junction [4 min], Oak Avenue Shops [3 min], Downtown Precinct [4 min], Magnolia Gardens [5 min], Pinecrest Homes [8 min]
Downtown Precinct (police_station) → Engine House No. 1 [4 min], Oak Avenue Shops [7 min], Northside Junction [8 min], Pinecrest Homes [7 min]
Magnolia Gardens (residential) → Engine House No. 1 [5 min], Northside Junction [3 min], Lakeview Residences [5 min], Oak Avenue Shops [5 min]
Lakeview Residences (residential) → Riverside General Hospital [1 min], Magnolia Gardens [5 min], Highway 9 Interchange [4 min], Pinecrest Homes [4 min]
Pinecrest Homes (residential) → Riverside General Hospital [4 min], Engine House No. 1 [8 min], Downtown Precinct [7 min], Lakeview Residences [4 min], Oak Avenue Shops [3 min], Highway 9 Interchange [3 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [4 min], Engine House No. 1 [3 min], Downtown Precinct [7 min], Magnolia Gardens [5 min], Pinecrest Homes [3 min], Northside Junction [3 min]
Northside Junction (road_junction) → Engine House No. 1 [4 min], Downtown Precinct [8 min], Magnolia Gardens [3 min], Oak Avenue Shops [3 min], Riverside General Hospital [5 min]
Highway 9 Interchange (road_junction) → Lakeview Residences [4 min], Pinecrest Homes [3 min], Riverside General Hospital [3 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → police police_0
Step 3: CALL-0003 → ambulance ambulance_2
Step 4: CALL-0004 → police police_1

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Active shooter at Pinecrest Homes! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 4 min | opened step 1
EVT-0002 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 7 min | opened step 2
EVT-0003 | medical    | Oak Avenue Shops               | sev 4 | ambulance_2 ETA 4 min | opened step 3
EVT-0004 | crime      | Pinecrest Homes                | sev 1 | police_1 ETA 7 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Magnolia Gardens               | ON_SCENE → EVT-0001
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Pinecrest Homes [4 min], Lakeview Residences [1 min], Oak Avenue Shops [4 min], Northside Junction [5 min], Highway 9 Interchange [3 min]
Engine House No. 1 (fire_station) → Northside Junction [4 min], Oak Avenue Shops [3 min], Downtown Precinct [4 min], Magnolia Gardens [5 min], Pinecrest Homes [8 min]
Downtown Precinct (police_station) → Engine House No. 1 [4 min], Oak Avenue Shops [7 min], Northside Junction [8 min], Pinecrest Homes [7 min]
Magnolia Gardens (residential) → Engine House No. 1 [5 min], Northside Junction [3 min], Lakeview Residences [5 min], Oak Avenue Shops [5 min]
Lakeview Residences (residential) → Riverside General Hospital [1 min], Magnolia Gardens [5 min], Highway 9 Interchange [4 min], Pinecrest Homes [4 min]
Pinecrest Homes (residential) → Riverside General Hospital [4 min], Engine House No. 1 [8 min], Downtown Precinct [7 min], Lakeview Residences [4 min], Oak Avenue Shops [3 min], Highway 9 Interchange [3 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [4 min], Engine House No. 1 [3 min], Downtown Precinct [7 min], Magnolia Gardens [5 min], Pinecrest Homes [3 min], Northside Junction [3 min]
Northside Junction (road_junction) → Engine House No. 1 [4 min], Downtown Precinct [8 min], Magnolia Gardens [3 min], Oak Avenue Shops [3 min], Riverside General Hospital [5 min]
Highway 9 Interchange (road_junction) → Lakeview Residences [4 min], Pinecrest Homes [3 min], Riverside General Hospital [3 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ambulance_2
Step 4: CALL-0004 → police police_1
Step 5: CALL-0005 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "police_1", "from_event_id": "EVT-0004", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Active shooter at Magnolia Gardens! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 7 min | opened step 2
EVT-0003 | medical    | Oak Avenue Shops               | sev 4 | ambulance_2 ETA 4 min | opened step 3
EVT-0004 | crime      | Pinecrest Homes                | sev 1 | UNASSIGNED | opened step 4
EVT-0005 | crime      | Pinecrest Homes                | sev 4 | police_1 ETA 7 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0005
ambulance_2     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0003
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Magnolia Gardens               | RETURNING → EVT-0001
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Pinecrest Homes [4 min], Lakeview Residences [1 min], Oak Avenue Shops [4 min], Northside Junction [5 min], Highway 9 Interchange [3 min]
Engine House No. 1 (fire_station) → Northside Junction [4 min], Oak Avenue Shops [3 min], Downtown Precinct [4 min], Magnolia Gardens [5 min], Pinecrest Homes [8 min]
Downtown Precinct (police_station) → Engine House No. 1 [4 min], Oak Avenue Shops [7 min], Northside Junction [8 min], Pinecrest Homes [7 min]
Magnolia Gardens (residential) → Engine House No. 1 [5 min], Northside Junction [3 min], Lakeview Residences [5 min], Oak Avenue Shops [5 min]
Lakeview Residences (residential) → Riverside General Hospital [1 min], Magnolia Gardens [5 min], Highway 9 Interchange [4 min], Pinecrest Homes [4 min]
Pinecrest Homes (residential) → Riverside General Hospital [4 min], Engine House No. 1 [8 min], Downtown Precinct [7 min], Lakeview Residences [4 min], Oak Avenue Shops [3 min], Highway 9 Interchange [3 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [4 min], Engine House No. 1 [3 min], Downtown Precinct [7 min], Magnolia Gardens [5 min], Pinecrest Homes [3 min], Northside Junction [3 min]
Northside Junction (road_junction) → Engine House No. 1 [4 min], Downtown Precinct [8 min], Magnolia Gardens [3 min], Oak Avenue Shops [3 min], Riverside General Hospital [5 min]
Highway 9 Interchange (road_junction) → Lakeview Residences [4 min], Pinecrest Homes [3 min], Riverside General Hospital [3 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → police police_1
Step 5: CALL-0005 → Duplicate of EVT-0002
Step 6: CALL-0006 → police ?

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "police_0", "from_event_id": "EVT-0002", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Pedestrian hit by a truck at Sunset Lane near Oak Avenue Shops. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Oak Avenue Shops               | sev 4 | ambulance_2 ETA 4 min | opened step 3
EVT-0004 | crime      | Pinecrest Homes                | sev 1 | UNASSIGNED | opened step 4
EVT-0005 | crime      | Pinecrest Homes                | sev 4 | police_1 ETA 7 min | opened step 6
EVT-0006 | crime      | Magnolia Gardens               | sev 5 | police_0 ETA 8 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0005
ambulance_2     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0003
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Magnolia Gardens               | RETURNING → EVT-0001
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Pinecrest Homes [4 min], Lakeview Residences [1 min], Oak Avenue Shops [4 min], Northside Junction [5 min], Highway 9 Interchange [3 min]
Engine House No. 1 (fire_station) → Northside Junction [4 min], Oak Avenue Shops [3 min], Downtown Precinct [4 min], Magnolia Gardens [5 min], Pinecrest Homes [8 min]
Downtown Precinct (police_station) → Engine House No. 1 [4 min], Oak Avenue Shops [7 min], Northside Junction [8 min], Pinecrest Homes [7 min]
Magnolia Gardens (residential) → Engine House No. 1 [5 min], Northside Junction [3 min], Lakeview Residences [5 min], Oak Avenue Shops [5 min]
Lakeview Residences (residential) → Riverside General Hospital [1 min], Magnolia Gardens [5 min], Highway 9 Interchange [4 min], Pinecrest Homes [4 min]
Pinecrest Homes (residential) → Riverside General Hospital [4 min], Engine House No. 1 [8 min], Downtown Precinct [7 min], Lakeview Residences [4 min], Oak Avenue Shops [3 min], Highway 9 Interchange [3 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [4 min], Engine House No. 1 [3 min], Downtown Precinct [7 min], Magnolia Gardens [5 min], Pinecrest Homes [3 min], Northside Junction [3 min]
Northside Junction (road_junction) → Engine House No. 1 [4 min], Downtown Precinct [8 min], Magnolia Gardens [3 min], Oak Avenue Shops [3 min], Riverside General Hospital [5 min]
Highway 9 Interchange (road_junction) → Lakeview Residences [4 min], Pinecrest Homes [3 min], Riverside General Hospital [3 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0002
Step 6: CALL-0006 → police ?
Step 7: CALL-0007 → police ?

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Hello, my neighbor fell and hurt her ankle at 345 Sunset Lane. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0005 | crime      | Pinecrest Homes                | sev 4 | police_1 ETA 7 min | opened step 6
EVT-0006 | crime      | Magnolia Gardens               | sev 5 | police_0 ETA 8 min | opened step 7
EVT-0007 | accident   | Oak Avenue Shops               | sev 3 | ambulance_3 ETA 4 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0005
ambulance_2     | ambulance  | Oak Avenue Shops               | RETURNING → EVT-0003
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Pinecrest Homes [4 min], Lakeview Residences [1 min], Oak Avenue Shops [4 min], Northside Junction [5 min], Highway 9 Interchange [3 min]
Engine House No. 1 (fire_station) → Northside Junction [4 min], Oak Avenue Shops [3 min], Downtown Precinct [4 min], Magnolia Gardens [5 min], Pinecrest Homes [8 min]
Downtown Precinct (police_station) → Engine House No. 1 [4 min], Oak Avenue Shops [7 min], Northside Junction [8 min], Pinecrest Homes [7 min]
Magnolia Gardens (residential) → Engine House No. 1 [5 min], Northside Junction [3 min], Lakeview Residences [5 min], Oak Avenue Shops [5 min]
Lakeview Residences (residential) → Riverside General Hospital [1 min], Magnolia Gardens [5 min], Highway 9 Interchange [4 min], Pinecrest Homes [4 min]
Pinecrest Homes (residential) → Riverside General Hospital [4 min], Engine House No. 1 [8 min], Downtown Precinct [7 min], Lakeview Residences [4 min], Oak Avenue Shops [3 min], Highway 9 Interchange [3 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [4 min], Engine House No. 1 [3 min], Downtown Precinct [7 min], Magnolia Gardens [5 min], Pinecrest Homes [3 min], Northside Junction [3 min]
Northside Junction (road_junction) → Engine House No. 1 [4 min], Downtown Precinct [8 min], Magnolia Gardens [3 min], Oak Avenue Shops [3 min], Riverside General Hospital [5 min]
Highway 9 Interchange (road_junction) → Lakeview Residences [4 min], Pinecrest Homes [3 min], Riverside General Hospital [3 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → police ?
Step 7: CALL-0007 → police ?
Step 8: CALL-0008 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Someone's not breathing at Pinecrest Homes! A bystander is doing CPR. Please send an ambulance to Sunset Lane immediately!

=== ACTIVE EVENTS ===
EVT-0005 | crime      | Pinecrest Homes                | sev 4 | police_1 ETA 7 min | opened step 6
EVT-0006 | crime      | Magnolia Gardens               | sev 5 | police_0 ETA 8 min | opened step 7
EVT-0007 | accident   | Oak Avenue Shops               | sev 3 | ambulance_3 ETA 4 min | opened step 8
EVT-0008 | medical    | Pinecrest Homes                | sev 2 | ambulance_4 ETA 3 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0005
ambulance_2     | ambulance  | Oak Avenue Shops               | RETURNING → EVT-0003
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Pinecrest Homes [4 min], Lakeview Residences [1 min], Oak Avenue Shops [4 min], Northside Junction [5 min], Highway 9 Interchange [3 min]
Engine House No. 1 (fire_station) → Northside Junction [4 min], Oak Avenue Shops [3 min], Downtown Precinct [4 min], Magnolia Gardens [5 min], Pinecrest Homes [8 min]
Downtown Precinct (police_station) → Engine House No. 1 [4 min], Oak Avenue Shops [7 min], Northside Junction [8 min], Pinecrest Homes [7 min]
Magnolia Gardens (residential) → Engine House No. 1 [5 min], Northside Junction [3 min], Lakeview Residences [5 min], Oak Avenue Shops [5 min]
Lakeview Residences (residential) → Riverside General Hospital [1 min], Magnolia Gardens [5 min], Highway 9 Interchange [4 min], Pinecrest Homes [4 min]
Pinecrest Homes (residential) → Riverside General Hospital [4 min], Engine House No. 1 [8 min], Downtown Precinct [7 min], Lakeview Residences [4 min], Oak Avenue Shops [3 min], Highway 9 Interchange [3 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [4 min], Engine House No. 1 [3 min], Downtown Precinct [7 min], Magnolia Gardens [5 min], Pinecrest Homes [3 min], Northside Junction [3 min]
Northside Junction (road_junction) → Engine House No. 1 [4 min], Downtown Precinct [8 min], Magnolia Gardens [3 min], Oak Avenue Shops [3 min], Riverside General Hospital [5 min]
Highway 9 Interchange (road_junction) → Lakeview Residences [4 min], Pinecrest Homes [3 min], Riverside General Hospital [3 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → police ?
Step 8: CALL-0008 → ambulance ambulance_3
Step 9: CALL-0009 → ambulance ambulance_4

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Someone fainted at Spring Meadow Estates. They're breathing okay now but look really pale. We're on Pine Street.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Aspen Ridge [7 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Sunset Villas [7 min], Westway Intersection [8 min], Riverside Condos [10 min], Downtown Mall [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Riverside Condos [5 min], Oak Avenue Shops [7 min], Spring Meadow Estates [11 min], Sunset Villas [6 min]
Aspen Ridge (residential) → St. Mary's Medical Center [7 min], Westway Intersection [2 min], Downtown Mall [6 min], Sunset Villas [5 min], Highway 9 Interchange [7 min]
Sunset Villas (residential) → Engine House No. 1 [7 min], Aspen Ridge [5 min], Highway 9 Interchange [2 min], Spring Meadow Estates [3 min], Westway Intersection [5 min], Central Police Station [6 min]
Riverside Condos (residential) → Engine House No. 1 [10 min], Central Police Station [5 min], Oak Avenue Shops [2 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Central Police Station [11 min], Sunset Villas [3 min], Highway 9 Interchange [2 min], Westway Intersection [6 min]
Downtown Mall (commercial) → Aspen Ridge [6 min], Westway Intersection [4 min], Engine House No. 1 [13 min], Oak Avenue Shops [15 min]
Oak Avenue Shops (commercial) → Central Police Station [7 min], Riverside Condos [2 min], Highway 9 Interchange [8 min], Downtown Mall [15 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Aspen Ridge [7 min], Sunset Villas [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [8 min]
Westway Intersection (road_junction) → Engine House No. 1 [8 min], Aspen Ridge [2 min], Sunset Villas [5 min], Downtown Mall [4 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's been some kind of mass incident at Spring Meadow Estates — multiple people down, some not moving. We need everything, Pine Street entrance.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Spring Meadow Estates          | sev 4 | ambulance_2 ETA 11 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Aspen Ridge [7 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Sunset Villas [7 min], Westway Intersection [8 min], Riverside Condos [10 min], Downtown Mall [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Riverside Condos [5 min], Oak Avenue Shops [7 min], Spring Meadow Estates [11 min], Sunset Villas [6 min]
Aspen Ridge (residential) → St. Mary's Medical Center [7 min], Westway Intersection [2 min], Downtown Mall [6 min], Sunset Villas [5 min], Highway 9 Interchange [7 min]
Sunset Villas (residential) → Engine House No. 1 [7 min], Aspen Ridge [5 min], Highway 9 Interchange [2 min], Spring Meadow Estates [3 min], Westway Intersection [5 min], Central Police Station [6 min]
Riverside Condos (residential) → Engine House No. 1 [10 min], Central Police Station [5 min], Oak Avenue Shops [2 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Central Police Station [11 min], Sunset Villas [3 min], Highway 9 Interchange [2 min], Westway Intersection [6 min]
Downtown Mall (commercial) → Aspen Ridge [6 min], Westway Intersection [4 min], Engine House No. 1 [13 min], Oak Avenue Shops [15 min]
Oak Avenue Shops (commercial) → Central Police Station [7 min], Riverside Condos [2 min], Highway 9 Interchange [8 min], Downtown Mall [15 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Aspen Ridge [7 min], Sunset Villas [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [8 min]
Westway Intersection (road_junction) → Engine House No. 1 [8 min], Aspen Ridge [2 min], Sunset Villas [5 min], Downtown Mall [4 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Hello, my neighbor fell and hurt her ankle at 177 Pine Street. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Spring Meadow Estates          | sev 4 | ambulance_2 ETA 11 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Aspen Ridge [7 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Sunset Villas [7 min], Westway Intersection [8 min], Riverside Condos [10 min], Downtown Mall [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Riverside Condos [5 min], Oak Avenue Shops [7 min], Spring Meadow Estates [11 min], Sunset Villas [6 min]
Aspen Ridge (residential) → St. Mary's Medical Center [7 min], Westway Intersection [2 min], Downtown Mall [6 min], Sunset Villas [5 min], Highway 9 Interchange [7 min]
Sunset Villas (residential) → Engine House No. 1 [7 min], Aspen Ridge [5 min], Highway 9 Interchange [2 min], Spring Meadow Estates [3 min], Westway Intersection [5 min], Central Police Station [6 min]
Riverside Condos (residential) → Engine House No. 1 [10 min], Central Police Station [5 min], Oak Avenue Shops [2 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Central Police Station [11 min], Sunset Villas [3 min], Highway 9 Interchange [2 min], Westway Intersection [6 min]
Downtown Mall (commercial) → Aspen Ridge [6 min], Westway Intersection [4 min], Engine House No. 1 [13 min], Oak Avenue Shops [15 min]
Oak Avenue Shops (commercial) → Central Police Station [7 min], Riverside Condos [2 min], Highway 9 Interchange [8 min], Downtown Mall [15 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Aspen Ridge [7 min], Sunset Villas [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [8 min]
Westway Intersection (road_junction) → Engine House No. 1 [8 min], Aspen Ridge [2 min], Sunset Villas [5 min], Downtown Mall [4 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Hello, my neighbor fell and hurt her ankle at 466 Pine Street. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Spring Meadow Estates          | sev 4 | ambulance_2 ETA 11 min | opened step 1
EVT-0002 | medical    | Spring Meadow Estates          | sev 4 | ambulance_3 ETA 11 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Aspen Ridge [7 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Sunset Villas [7 min], Westway Intersection [8 min], Riverside Condos [10 min], Downtown Mall [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Riverside Condos [5 min], Oak Avenue Shops [7 min], Spring Meadow Estates [11 min], Sunset Villas [6 min]
Aspen Ridge (residential) → St. Mary's Medical Center [7 min], Westway Intersection [2 min], Downtown Mall [6 min], Sunset Villas [5 min], Highway 9 Interchange [7 min]
Sunset Villas (residential) → Engine House No. 1 [7 min], Aspen Ridge [5 min], Highway 9 Interchange [2 min], Spring Meadow Estates [3 min], Westway Intersection [5 min], Central Police Station [6 min]
Riverside Condos (residential) → Engine House No. 1 [10 min], Central Police Station [5 min], Oak Avenue Shops [2 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Central Police Station [11 min], Sunset Villas [3 min], Highway 9 Interchange [2 min], Westway Intersection [6 min]
Downtown Mall (commercial) → Aspen Ridge [6 min], Westway Intersection [4 min], Engine House No. 1 [13 min], Oak Avenue Shops [15 min]
Oak Avenue Shops (commercial) → Central Police Station [7 min], Riverside Condos [2 min], Highway 9 Interchange [8 min], Downtown Mall [15 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Aspen Ridge [7 min], Sunset Villas [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [8 min]
Westway Intersection (road_junction) → Engine House No. 1 [8 min], Aspen Ridge [2 min], Sunset Villas [5 min], Downtown Mall [4 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → ambulance ambulance_3

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Someone fainted at Oak Avenue Shops. They're breathing okay now but look really pale. We're on Third Drive.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Spring Meadow Estates          | sev 4 | ambulance_2 ETA 11 min | opened step 1
EVT-0002 | medical    | Spring Meadow Estates          | sev 4 | ambulance_3 ETA 11 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Aspen Ridge [7 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Sunset Villas [7 min], Westway Intersection [8 min], Riverside Condos [10 min], Downtown Mall [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Riverside Condos [5 min], Oak Avenue Shops [7 min], Spring Meadow Estates [11 min], Sunset Villas [6 min]
Aspen Ridge (residential) → St. Mary's Medical Center [7 min], Westway Intersection [2 min], Downtown Mall [6 min], Sunset Villas [5 min], Highway 9 Interchange [7 min]
Sunset Villas (residential) → Engine House No. 1 [7 min], Aspen Ridge [5 min], Highway 9 Interchange [2 min], Spring Meadow Estates [3 min], Westway Intersection [5 min], Central Police Station [6 min]
Riverside Condos (residential) → Engine House No. 1 [10 min], Central Police Station [5 min], Oak Avenue Shops [2 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Central Police Station [11 min], Sunset Villas [3 min], Highway 9 Interchange [2 min], Westway Intersection [6 min]
Downtown Mall (commercial) → Aspen Ridge [6 min], Westway Intersection [4 min], Engine House No. 1 [13 min], Oak Avenue Shops [15 min]
Oak Avenue Shops (commercial) → Central Police Station [7 min], Riverside Condos [2 min], Highway 9 Interchange [8 min], Downtown Mall [15 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Aspen Ridge [7 min], Sunset Villas [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [8 min]
Westway Intersection (road_junction) → Engine House No. 1 [8 min], Aspen Ridge [2 min], Sunset Villas [5 min], Downtown Mall [4 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → ambulance ambulance_3
Step 4: CALL-0004 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Hello, my neighbor fell and hurt her ankle at 696 Pine Street. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Spring Meadow Estates          | sev 4 | ambulance_2 ETA 11 min | opened step 1
EVT-0002 | medical    | Spring Meadow Estates          | sev 4 | ambulance_3 ETA 11 min | opened step 3
EVT-0003 | medical    | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 9 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Aspen Ridge [7 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Sunset Villas [7 min], Westway Intersection [8 min], Riverside Condos [10 min], Downtown Mall [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Riverside Condos [5 min], Oak Avenue Shops [7 min], Spring Meadow Estates [11 min], Sunset Villas [6 min]
Aspen Ridge (residential) → St. Mary's Medical Center [7 min], Westway Intersection [2 min], Downtown Mall [6 min], Sunset Villas [5 min], Highway 9 Interchange [7 min]
Sunset Villas (residential) → Engine House No. 1 [7 min], Aspen Ridge [5 min], Highway 9 Interchange [2 min], Spring Meadow Estates [3 min], Westway Intersection [5 min], Central Police Station [6 min]
Riverside Condos (residential) → Engine House No. 1 [10 min], Central Police Station [5 min], Oak Avenue Shops [2 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Central Police Station [11 min], Sunset Villas [3 min], Highway 9 Interchange [2 min], Westway Intersection [6 min]
Downtown Mall (commercial) → Aspen Ridge [6 min], Westway Intersection [4 min], Engine House No. 1 [13 min], Oak Avenue Shops [15 min]
Oak Avenue Shops (commercial) → Central Police Station [7 min], Riverside Condos [2 min], Highway 9 Interchange [8 min], Downtown Mall [15 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Aspen Ridge [7 min], Sunset Villas [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [8 min]
Westway Intersection (road_junction) → Engine House No. 1 [8 min], Aspen Ridge [2 min], Sunset Villas [5 min], Downtown Mall [4 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ambulance_3
Step 4: CALL-0004 → Duplicate of EVT-0002
Step 5: CALL-0005 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Someone's not breathing at Aspen Ridge! A bystander is doing CPR. Please send an ambulance to River Street immediately!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Spring Meadow Estates          | sev 4 | ambulance_2 ETA 11 min | opened step 1
EVT-0002 | medical    | Spring Meadow Estates          | sev 4 | ambulance_3 ETA 11 min | opened step 3
EVT-0003 | medical    | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 9 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Aspen Ridge [7 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Sunset Villas [7 min], Westway Intersection [8 min], Riverside Condos [10 min], Downtown Mall [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Riverside Condos [5 min], Oak Avenue Shops [7 min], Spring Meadow Estates [11 min], Sunset Villas [6 min]
Aspen Ridge (residential) → St. Mary's Medical Center [7 min], Westway Intersection [2 min], Downtown Mall [6 min], Sunset Villas [5 min], Highway 9 Interchange [7 min]
Sunset Villas (residential) → Engine House No. 1 [7 min], Aspen Ridge [5 min], Highway 9 Interchange [2 min], Spring Meadow Estates [3 min], Westway Intersection [5 min], Central Police Station [6 min]
Riverside Condos (residential) → Engine House No. 1 [10 min], Central Police Station [5 min], Oak Avenue Shops [2 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Central Police Station [11 min], Sunset Villas [3 min], Highway 9 Interchange [2 min], Westway Intersection [6 min]
Downtown Mall (commercial) → Aspen Ridge [6 min], Westway Intersection [4 min], Engine House No. 1 [13 min], Oak Avenue Shops [15 min]
Oak Avenue Shops (commercial) → Central Police Station [7 min], Riverside Condos [2 min], Highway 9 Interchange [8 min], Downtown Mall [15 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Aspen Ridge [7 min], Sunset Villas [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [8 min]
Westway Intersection (road_junction) → Engine House No. 1 [8 min], Aspen Ridge [2 min], Sunset Villas [5 min], Downtown Mall [4 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0002
Step 5: CALL-0005 → ambulance ambulance_4
Step 6: CALL-0006 → Duplicate of EVT-0001

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Oh god, the whole kitchen is on fire at 368 Second Road! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Spring Meadow Estates          | sev 4 | ambulance_2 ETA 11 min | opened step 1
EVT-0002 | medical    | Spring Meadow Estates          | sev 4 | ambulance_3 ETA 11 min | opened step 3
EVT-0003 | medical    | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 9 min | opened step 5
EVT-0004 | medical    | Aspen Ridge                    | sev 4 | HELD → ambulance_2 | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Aspen Ridge [7 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Sunset Villas [7 min], Westway Intersection [8 min], Riverside Condos [10 min], Downtown Mall [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Riverside Condos [5 min], Oak Avenue Shops [7 min], Spring Meadow Estates [11 min], Sunset Villas [6 min]
Aspen Ridge (residential) → St. Mary's Medical Center [7 min], Westway Intersection [2 min], Downtown Mall [6 min], Sunset Villas [5 min], Highway 9 Interchange [7 min]
Sunset Villas (residential) → Engine House No. 1 [7 min], Aspen Ridge [5 min], Highway 9 Interchange [2 min], Spring Meadow Estates [3 min], Westway Intersection [5 min], Central Police Station [6 min]
Riverside Condos (residential) → Engine House No. 1 [10 min], Central Police Station [5 min], Oak Avenue Shops [2 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Central Police Station [11 min], Sunset Villas [3 min], Highway 9 Interchange [2 min], Westway Intersection [6 min]
Downtown Mall (commercial) → Aspen Ridge [6 min], Westway Intersection [4 min], Engine House No. 1 [13 min], Oak Avenue Shops [15 min]
Oak Avenue Shops (commercial) → Central Police Station [7 min], Riverside Condos [2 min], Highway 9 Interchange [8 min], Downtown Mall [15 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Aspen Ridge [7 min], Sunset Villas [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [8 min]
Westway Intersection (road_junction) → Engine House No. 1 [8 min], Aspen Ridge [2 min], Sunset Villas [5 min], Downtown Mall [4 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → ambulance ambulance_4
Step 6: CALL-0006 → Duplicate of EVT-0001
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
There's a fire at 640 Second Road! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Spring Meadow Estates          | sev 4 | ambulance_2 ETA 11 min | opened step 1
EVT-0002 | medical    | Spring Meadow Estates          | sev 4 | ambulance_3 ETA 11 min | opened step 3
EVT-0003 | medical    | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 9 min | opened step 5
EVT-0004 | medical    | Aspen Ridge                    | sev 4 | HELD → ambulance_2 | opened step 7
EVT-0005 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 12 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Aspen Ridge [7 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Sunset Villas [7 min], Westway Intersection [8 min], Riverside Condos [10 min], Downtown Mall [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Riverside Condos [5 min], Oak Avenue Shops [7 min], Spring Meadow Estates [11 min], Sunset Villas [6 min]
Aspen Ridge (residential) → St. Mary's Medical Center [7 min], Westway Intersection [2 min], Downtown Mall [6 min], Sunset Villas [5 min], Highway 9 Interchange [7 min]
Sunset Villas (residential) → Engine House No. 1 [7 min], Aspen Ridge [5 min], Highway 9 Interchange [2 min], Spring Meadow Estates [3 min], Westway Intersection [5 min], Central Police Station [6 min]
Riverside Condos (residential) → Engine House No. 1 [10 min], Central Police Station [5 min], Oak Avenue Shops [2 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Central Police Station [11 min], Sunset Villas [3 min], Highway 9 Interchange [2 min], Westway Intersection [6 min]
Downtown Mall (commercial) → Aspen Ridge [6 min], Westway Intersection [4 min], Engine House No. 1 [13 min], Oak Avenue Shops [15 min]
Oak Avenue Shops (commercial) → Central Police Station [7 min], Riverside Condos [2 min], Highway 9 Interchange [8 min], Downtown Mall [15 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Aspen Ridge [7 min], Sunset Villas [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [8 min]
Westway Intersection (road_junction) → Engine House No. 1 [8 min], Aspen Ridge [2 min], Sunset Villas [5 min], Downtown Mall [4 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → Duplicate of EVT-0001
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_2)
Step 8: CALL-0008 → fire fire_5

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Pedestrian hit by a truck at Spring Avenue near Oak Avenue Shops. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Spring Meadow Estates          | sev 4 | ambulance_2 ETA 11 min | opened step 1
EVT-0002 | medical    | Spring Meadow Estates          | sev 4 | ambulance_3 ETA 11 min | opened step 3
EVT-0003 | medical    | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 9 min | opened step 5
EVT-0004 | medical    | Aspen Ridge                    | sev 4 | HELD → ambulance_2 | opened step 7
EVT-0005 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 12 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Aspen Ridge [7 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Sunset Villas [7 min], Westway Intersection [8 min], Riverside Condos [10 min], Downtown Mall [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Riverside Condos [5 min], Oak Avenue Shops [7 min], Spring Meadow Estates [11 min], Sunset Villas [6 min]
Aspen Ridge (residential) → St. Mary's Medical Center [7 min], Westway Intersection [2 min], Downtown Mall [6 min], Sunset Villas [5 min], Highway 9 Interchange [7 min]
Sunset Villas (residential) → Engine House No. 1 [7 min], Aspen Ridge [5 min], Highway 9 Interchange [2 min], Spring Meadow Estates [3 min], Westway Intersection [5 min], Central Police Station [6 min]
Riverside Condos (residential) → Engine House No. 1 [10 min], Central Police Station [5 min], Oak Avenue Shops [2 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Central Police Station [11 min], Sunset Villas [3 min], Highway 9 Interchange [2 min], Westway Intersection [6 min]
Downtown Mall (commercial) → Aspen Ridge [6 min], Westway Intersection [4 min], Engine House No. 1 [13 min], Oak Avenue Shops [15 min]
Oak Avenue Shops (commercial) → Central Police Station [7 min], Riverside Condos [2 min], Highway 9 Interchange [8 min], Downtown Mall [15 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Aspen Ridge [7 min], Sunset Villas [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [8 min]
Westway Intersection (road_junction) → Engine House No. 1 [8 min], Aspen Ridge [2 min], Sunset Villas [5 min], Downtown Mall [4 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_2)
Step 8: CALL-0008 → fire fire_5
Step 9: CALL-0009 → Duplicate of EVT-0005

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_2", "from_event_id": "EVT-0001", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
There's a fire at 851 Main Street! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Spring Meadow Estates          | sev 4 | ambulance_3 ETA 11 min | opened step 3
EVT-0003 | medical    | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 9 min | opened step 5
EVT-0004 | medical    | Aspen Ridge                    | sev 4 | HELD → ambulance_2 | opened step 7
EVT-0005 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 12 min | opened step 8
EVT-0006 | accident   | Oak Avenue Shops               | sev 5 | ambulance_2 ETA 9 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Aspen Ridge [7 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Sunset Villas [7 min], Westway Intersection [8 min], Riverside Condos [10 min], Downtown Mall [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Riverside Condos [5 min], Oak Avenue Shops [7 min], Spring Meadow Estates [11 min], Sunset Villas [6 min]
Aspen Ridge (residential) → St. Mary's Medical Center [7 min], Westway Intersection [2 min], Downtown Mall [6 min], Sunset Villas [5 min], Highway 9 Interchange [7 min]
Sunset Villas (residential) → Engine House No. 1 [7 min], Aspen Ridge [5 min], Highway 9 Interchange [2 min], Spring Meadow Estates [3 min], Westway Intersection [5 min], Central Police Station [6 min]
Riverside Condos (residential) → Engine House No. 1 [10 min], Central Police Station [5 min], Oak Avenue Shops [2 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Central Police Station [11 min], Sunset Villas [3 min], Highway 9 Interchange [2 min], Westway Intersection [6 min]
Downtown Mall (commercial) → Aspen Ridge [6 min], Westway Intersection [4 min], Engine House No. 1 [13 min], Oak Avenue Shops [15 min]
Oak Avenue Shops (commercial) → Central Police Station [7 min], Riverside Condos [2 min], Highway 9 Interchange [8 min], Downtown Mall [15 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Aspen Ridge [7 min], Sunset Villas [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [8 min]
Westway Intersection (road_junction) → Engine House No. 1 [8 min], Aspen Ridge [2 min], Sunset Villas [5 min], Downtown Mall [4 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → fire fire_5
Step 9: CALL-0009 → Duplicate of EVT-0005
Step 10: CALL-0010 → ambulance ?

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
There's a break-in happening right now at 697 Second Road. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Spring Meadow Estates          | sev 4 | ambulance_3 ETA 11 min | opened step 3
EVT-0003 | medical    | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 9 min | opened step 5
EVT-0004 | medical    | Aspen Ridge                    | sev 4 | HELD → ambulance_2 | opened step 7
EVT-0005 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 12 min | opened step 8
EVT-0006 | accident   | Oak Avenue Shops               | sev 5 | ambulance_2 ETA 9 min | opened step 10
EVT-0007 | fire       | Riverside Condos               | sev 3 | fire_6 ETA 9 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Aspen Ridge [7 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Sunset Villas [7 min], Westway Intersection [8 min], Riverside Condos [10 min], Downtown Mall [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Riverside Condos [5 min], Oak Avenue Shops [7 min], Spring Meadow Estates [11 min], Sunset Villas [6 min]
Aspen Ridge (residential) → St. Mary's Medical Center [7 min], Westway Intersection [2 min], Downtown Mall [6 min], Sunset Villas [5 min], Highway 9 Interchange [7 min]
Sunset Villas (residential) → Engine House No. 1 [7 min], Aspen Ridge [5 min], Highway 9 Interchange [2 min], Spring Meadow Estates [3 min], Westway Intersection [5 min], Central Police Station [6 min]
Riverside Condos (residential) → Engine House No. 1 [10 min], Central Police Station [5 min], Oak Avenue Shops [2 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Central Police Station [11 min], Sunset Villas [3 min], Highway 9 Interchange [2 min], Westway Intersection [6 min]
Downtown Mall (commercial) → Aspen Ridge [6 min], Westway Intersection [4 min], Engine House No. 1 [13 min], Oak Avenue Shops [15 min]
Oak Avenue Shops (commercial) → Central Police Station [7 min], Riverside Condos [2 min], Highway 9 Interchange [8 min], Downtown Mall [15 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Aspen Ridge [7 min], Sunset Villas [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [8 min]
Westway Intersection (road_junction) → Engine House No. 1 [8 min], Aspen Ridge [2 min], Sunset Villas [5 min], Downtown Mall [4 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → Duplicate of EVT-0005
Step 10: CALL-0010 → ambulance ?
Step 11: CALL-0011 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Hello, my neighbor fell and hurt her ankle at 766 Pine Street. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Spring Meadow Estates          | sev 4 | ambulance_3 ETA 11 min | opened step 3
EVT-0003 | medical    | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 9 min | opened step 5
EVT-0004 | medical    | Aspen Ridge                    | sev 4 | HELD → ambulance_2 | opened step 7
EVT-0005 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 12 min | opened step 8
EVT-0006 | accident   | Oak Avenue Shops               | sev 5 | ambulance_2 ETA 9 min | opened step 10
EVT-0007 | fire       | Riverside Condos               | sev 3 | fire_6 ETA 9 min | opened step 11
EVT-0008 | crime      | Downtown Mall                  | sev 4 | police_0 ETA 15 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0008
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Aspen Ridge [7 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Sunset Villas [7 min], Westway Intersection [8 min], Riverside Condos [10 min], Downtown Mall [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Riverside Condos [5 min], Oak Avenue Shops [7 min], Spring Meadow Estates [11 min], Sunset Villas [6 min]
Aspen Ridge (residential) → St. Mary's Medical Center [7 min], Westway Intersection [2 min], Downtown Mall [6 min], Sunset Villas [5 min], Highway 9 Interchange [7 min]
Sunset Villas (residential) → Engine House No. 1 [7 min], Aspen Ridge [5 min], Highway 9 Interchange [2 min], Spring Meadow Estates [3 min], Westway Intersection [5 min], Central Police Station [6 min]
Riverside Condos (residential) → Engine House No. 1 [10 min], Central Police Station [5 min], Oak Avenue Shops [2 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Central Police Station [11 min], Sunset Villas [3 min], Highway 9 Interchange [2 min], Westway Intersection [6 min]
Downtown Mall (commercial) → Aspen Ridge [6 min], Westway Intersection [4 min], Engine House No. 1 [13 min], Oak Avenue Shops [15 min]
Oak Avenue Shops (commercial) → Central Police Station [7 min], Riverside Condos [2 min], Highway 9 Interchange [8 min], Downtown Mall [15 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Aspen Ridge [7 min], Sunset Villas [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [8 min]
Westway Intersection (road_junction) → Engine House No. 1 [8 min], Aspen Ridge [2 min], Sunset Villas [5 min], Downtown Mall [4 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → ambulance ?
Step 11: CALL-0011 → fire fire_6
Step 12: CALL-0012 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Building's on fire on Second Road near Downtown Mall! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Spring Meadow Estates          | sev 4 | ambulance_3 ETA 11 min | opened step 3
EVT-0003 | medical    | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 9 min | opened step 5
EVT-0004 | medical    | Aspen Ridge                    | sev 4 | HELD → ambulance_2 | opened step 7
EVT-0005 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 12 min | opened step 8
EVT-0006 | accident   | Oak Avenue Shops               | sev 5 | ambulance_2 ETA 9 min | opened step 10
EVT-0007 | fire       | Riverside Condos               | sev 3 | fire_6 ETA 9 min | opened step 11
EVT-0008 | crime      | Downtown Mall                  | sev 4 | police_0 ETA 15 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0008
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Aspen Ridge [7 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Sunset Villas [7 min], Westway Intersection [8 min], Riverside Condos [10 min], Downtown Mall [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Riverside Condos [5 min], Oak Avenue Shops [7 min], Spring Meadow Estates [11 min], Sunset Villas [6 min]
Aspen Ridge (residential) → St. Mary's Medical Center [7 min], Westway Intersection [2 min], Downtown Mall [6 min], Sunset Villas [5 min], Highway 9 Interchange [7 min]
Sunset Villas (residential) → Engine House No. 1 [7 min], Aspen Ridge [5 min], Highway 9 Interchange [2 min], Spring Meadow Estates [3 min], Westway Intersection [5 min], Central Police Station [6 min]
Riverside Condos (residential) → Engine House No. 1 [10 min], Central Police Station [5 min], Oak Avenue Shops [2 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Central Police Station [11 min], Sunset Villas [3 min], Highway 9 Interchange [2 min], Westway Intersection [6 min]
Downtown Mall (commercial) → Aspen Ridge [6 min], Westway Intersection [4 min], Engine House No. 1 [13 min], Oak Avenue Shops [15 min]
Oak Avenue Shops (commercial) → Central Police Station [7 min], Riverside Condos [2 min], Highway 9 Interchange [8 min], Downtown Mall [15 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Aspen Ridge [7 min], Sunset Villas [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [8 min]
Westway Intersection (road_junction) → Engine House No. 1 [8 min], Aspen Ridge [2 min], Sunset Villas [5 min], Downtown Mall [4 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → fire fire_6
Step 12: CALL-0012 → police police_0
Step 13: CALL-0013 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Hello, my neighbor fell and hurt her ankle at 669 Pine Street. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Spring Meadow Estates          | sev 4 | ambulance_3 ETA 11 min | opened step 3
EVT-0003 | medical    | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 9 min | opened step 5
EVT-0004 | medical    | Aspen Ridge                    | sev 4 | HELD → ambulance_2 | opened step 7
EVT-0005 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 12 min | opened step 8
EVT-0006 | accident   | Oak Avenue Shops               | sev 5 | ambulance_2 ETA 9 min | opened step 10
EVT-0007 | fire       | Riverside Condos               | sev 3 | fire_6 ETA 9 min | opened step 11
EVT-0008 | crime      | Downtown Mall                  | sev 4 | police_0 ETA 15 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0008
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Aspen Ridge [7 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Sunset Villas [7 min], Westway Intersection [8 min], Riverside Condos [10 min], Downtown Mall [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Riverside Condos [5 min], Oak Avenue Shops [7 min], Spring Meadow Estates [11 min], Sunset Villas [6 min]
Aspen Ridge (residential) → St. Mary's Medical Center [7 min], Westway Intersection [2 min], Downtown Mall [6 min], Sunset Villas [5 min], Highway 9 Interchange [7 min]
Sunset Villas (residential) → Engine House No. 1 [7 min], Aspen Ridge [5 min], Highway 9 Interchange [2 min], Spring Meadow Estates [3 min], Westway Intersection [5 min], Central Police Station [6 min]
Riverside Condos (residential) → Engine House No. 1 [10 min], Central Police Station [5 min], Oak Avenue Shops [2 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Central Police Station [11 min], Sunset Villas [3 min], Highway 9 Interchange [2 min], Westway Intersection [6 min]
Downtown Mall (commercial) → Aspen Ridge [6 min], Westway Intersection [4 min], Engine House No. 1 [13 min], Oak Avenue Shops [15 min]
Oak Avenue Shops (commercial) → Central Police Station [7 min], Riverside Condos [2 min], Highway 9 Interchange [8 min], Downtown Mall [15 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Aspen Ridge [7 min], Sunset Villas [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [8 min]
Westway Intersection (road_junction) → Engine House No. 1 [8 min], Aspen Ridge [2 min], Sunset Villas [5 min], Downtown Mall [4 min], Spring Meadow Estates [6 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → police police_0
Step 13: CALL-0013 → Duplicate of EVT-0002
Step 14: CALL-0014 → Duplicate of EVT-0005

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Yeah there's a small fire in a dumpster near Riverside Market on Main Drive. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Westway Intersection [8 min], Metro Police HQ [6 min], Central Fire Station [9 min], Maple Heights [7 min], Aspen Ridge [11 min], Riverside Market [10 min], Southbound Overpass [8 min]
Central Fire Station (fire_station) → Riverside Market [2 min], Maple Heights [8 min], Metro Police HQ [8 min], St. Mary's Medical Center [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Central Fire Station [8 min], Aspen Ridge [5 min], Hilltop Manor [5 min], Maple Heights [12 min], Riverside Market [9 min]
Maple Heights (residential) → Central Fire Station [8 min], St. Mary's Medical Center [7 min], Metro Police HQ [12 min], Riverside Market [8 min], Westway Intersection [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Westway Intersection [7 min], Southbound Overpass [9 min]
Aspen Ridge (residential) → Metro Police HQ [5 min], Hilltop Manor [9 min], St. Mary's Medical Center [11 min], Riverside Market [13 min], Westway Intersection [15 min]
Riverside Market (commercial) → Central Fire Station [2 min], Aspen Ridge [13 min], Maple Heights [8 min], Metro Police HQ [9 min], St. Mary's Medical Center [10 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Southbound Overpass [6 min], Hilltop Manor [7 min], Maple Heights [9 min], Aspen Ridge [15 min]
Southbound Overpass (road_junction) → Westway Intersection [6 min], St. Mary's Medical Center [8 min], Hilltop Manor [9 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Yeah there's a small fire in a dumpster near Riverside Market on Main Drive. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 3 | fire_4 ETA 2 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Westway Intersection [8 min], Metro Police HQ [6 min], Central Fire Station [9 min], Maple Heights [7 min], Aspen Ridge [11 min], Riverside Market [10 min], Southbound Overpass [8 min]
Central Fire Station (fire_station) → Riverside Market [2 min], Maple Heights [8 min], Metro Police HQ [8 min], St. Mary's Medical Center [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Central Fire Station [8 min], Aspen Ridge [5 min], Hilltop Manor [5 min], Maple Heights [12 min], Riverside Market [9 min]
Maple Heights (residential) → Central Fire Station [8 min], St. Mary's Medical Center [7 min], Metro Police HQ [12 min], Riverside Market [8 min], Westway Intersection [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Westway Intersection [7 min], Southbound Overpass [9 min]
Aspen Ridge (residential) → Metro Police HQ [5 min], Hilltop Manor [9 min], St. Mary's Medical Center [11 min], Riverside Market [13 min], Westway Intersection [15 min]
Riverside Market (commercial) → Central Fire Station [2 min], Aspen Ridge [13 min], Maple Heights [8 min], Metro Police HQ [9 min], St. Mary's Medical Center [10 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Southbound Overpass [6 min], Hilltop Manor [7 min], Maple Heights [9 min], Aspen Ridge [15 min]
Southbound Overpass (road_junction) → Westway Intersection [6 min], St. Mary's Medical Center [8 min], Hilltop Manor [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Active shooter at Maple Heights! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 3 | fire_4 ETA 2 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Riverside Market               | ON_SCENE → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Westway Intersection [8 min], Metro Police HQ [6 min], Central Fire Station [9 min], Maple Heights [7 min], Aspen Ridge [11 min], Riverside Market [10 min], Southbound Overpass [8 min]
Central Fire Station (fire_station) → Riverside Market [2 min], Maple Heights [8 min], Metro Police HQ [8 min], St. Mary's Medical Center [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Central Fire Station [8 min], Aspen Ridge [5 min], Hilltop Manor [5 min], Maple Heights [12 min], Riverside Market [9 min]
Maple Heights (residential) → Central Fire Station [8 min], St. Mary's Medical Center [7 min], Metro Police HQ [12 min], Riverside Market [8 min], Westway Intersection [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Westway Intersection [7 min], Southbound Overpass [9 min]
Aspen Ridge (residential) → Metro Police HQ [5 min], Hilltop Manor [9 min], St. Mary's Medical Center [11 min], Riverside Market [13 min], Westway Intersection [15 min]
Riverside Market (commercial) → Central Fire Station [2 min], Aspen Ridge [13 min], Maple Heights [8 min], Metro Police HQ [9 min], St. Mary's Medical Center [10 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Southbound Overpass [6 min], Hilltop Manor [7 min], Maple Heights [9 min], Aspen Ridge [15 min]
Southbound Overpass (road_junction) → Westway Intersection [6 min], St. Mary's Medical Center [8 min], Hilltop Manor [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 364 Second Road, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 3 | fire_4 ETA 2 min | opened step 1
EVT-0002 | crime      | Maple Heights                  | sev 2 | police_0 ETA 12 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Riverside Market               | ON_SCENE → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Westway Intersection [8 min], Metro Police HQ [6 min], Central Fire Station [9 min], Maple Heights [7 min], Aspen Ridge [11 min], Riverside Market [10 min], Southbound Overpass [8 min]
Central Fire Station (fire_station) → Riverside Market [2 min], Maple Heights [8 min], Metro Police HQ [8 min], St. Mary's Medical Center [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Central Fire Station [8 min], Aspen Ridge [5 min], Hilltop Manor [5 min], Maple Heights [12 min], Riverside Market [9 min]
Maple Heights (residential) → Central Fire Station [8 min], St. Mary's Medical Center [7 min], Metro Police HQ [12 min], Riverside Market [8 min], Westway Intersection [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Westway Intersection [7 min], Southbound Overpass [9 min]
Aspen Ridge (residential) → Metro Police HQ [5 min], Hilltop Manor [9 min], St. Mary's Medical Center [11 min], Riverside Market [13 min], Westway Intersection [15 min]
Riverside Market (commercial) → Central Fire Station [2 min], Aspen Ridge [13 min], Maple Heights [8 min], Metro Police HQ [9 min], St. Mary's Medical Center [10 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Southbound Overpass [6 min], Hilltop Manor [7 min], Maple Heights [9 min], Aspen Ridge [15 min]
Southbound Overpass (road_junction) → Westway Intersection [6 min], St. Mary's Medical Center [8 min], Hilltop Manor [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Someone's not breathing at Hilltop Manor! A bystander is doing CPR. Please send an ambulance to Second Road immediately!

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Maple Heights                  | sev 2 | police_0 ETA 12 min | opened step 3
EVT-0003 | medical    | Hilltop Manor                  | sev 4 | ambulance_2 ETA 4 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Riverside Market               | RETURNING → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Westway Intersection [8 min], Metro Police HQ [6 min], Central Fire Station [9 min], Maple Heights [7 min], Aspen Ridge [11 min], Riverside Market [10 min], Southbound Overpass [8 min]
Central Fire Station (fire_station) → Riverside Market [2 min], Maple Heights [8 min], Metro Police HQ [8 min], St. Mary's Medical Center [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Central Fire Station [8 min], Aspen Ridge [5 min], Hilltop Manor [5 min], Maple Heights [12 min], Riverside Market [9 min]
Maple Heights (residential) → Central Fire Station [8 min], St. Mary's Medical Center [7 min], Metro Police HQ [12 min], Riverside Market [8 min], Westway Intersection [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Westway Intersection [7 min], Southbound Overpass [9 min]
Aspen Ridge (residential) → Metro Police HQ [5 min], Hilltop Manor [9 min], St. Mary's Medical Center [11 min], Riverside Market [13 min], Westway Intersection [15 min]
Riverside Market (commercial) → Central Fire Station [2 min], Aspen Ridge [13 min], Maple Heights [8 min], Metro Police HQ [9 min], St. Mary's Medical Center [10 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Southbound Overpass [6 min], Hilltop Manor [7 min], Maple Heights [9 min], Aspen Ridge [15 min]
Southbound Overpass (road_junction) → Westway Intersection [6 min], St. Mary's Medical Center [8 min], Hilltop Manor [9 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → police police_0
Step 4: CALL-0004 → ambulance ambulance_2

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}