[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Bad crash on Sunset Road! Car flipped over near Riverside Market. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Market               | sev 4 | ambulance_2 ETA 15 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Fire Station [1 min], Sunset Villas [5 min], Riverside Condos [6 min], Central Police Station [10 min], Aspen Ridge [10 min]
Central Fire Station (fire_station) → City Central Hospital [1 min], Sunset Villas [4 min], Riverside Condos [5 min]
Central Police Station (police_station) → Aspen Ridge [9 min], Birchwood Place [10 min], Sunset Villas [8 min], Willow Creek Homes [11 min], City Central Hospital [10 min]
Sunset Villas (residential) → City Central Hospital [5 min], Central Fire Station [4 min], Central Police Station [8 min], Birchwood Place [4 min], Aspen Ridge [7 min]
Aspen Ridge (residential) → Central Police Station [9 min], Sunset Villas [7 min], Birchwood Place [2 min], Willow Creek Homes [2 min], Downtown Mall [5 min], City Central Hospital [10 min], Riverside Condos [9 min]
Birchwood Place (residential) → Central Police Station [10 min], Sunset Villas [4 min], Aspen Ridge [2 min], Willow Creek Homes [4 min], Riverside Market [6 min]
Riverside Condos (residential) → City Central Hospital [6 min], Eastgate Roundabout [5 min], Central Fire Station [5 min], Aspen Ridge [9 min]
Willow Creek Homes (residential) → Central Police Station [11 min], Aspen Ridge [2 min], Birchwood Place [4 min], Downtown Mall [1 min], Riverside Market [5 min], Eastgate Roundabout [7 min]
Riverside Market (commercial) → Birchwood Place [6 min], Eastgate Roundabout [4 min], Willow Creek Homes [5 min], Downtown Mall [6 min]
Downtown Mall (commercial) → Aspen Ridge [5 min], Willow Creek Homes [1 min], Riverside Market [6 min], Eastgate Roundabout [9 min]
Eastgate Roundabout (road_junction) → Riverside Condos [5 min], Riverside Market [4 min], Downtown Mall [9 min], Willow Creek Homes [7 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's a massive fire — the whole block near Aspen Ridge is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Market               | sev 4 | ambulance_2 ETA 15 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Fire Station [1 min], Sunset Villas [5 min], Riverside Condos [6 min], Central Police Station [10 min], Aspen Ridge [10 min]
Central Fire Station (fire_station) → City Central Hospital [1 min], Sunset Villas [4 min], Riverside Condos [5 min]
Central Police Station (police_station) → Aspen Ridge [9 min], Birchwood Place [10 min], Sunset Villas [8 min], Willow Creek Homes [11 min], City Central Hospital [10 min]
Sunset Villas (residential) → City Central Hospital [5 min], Central Fire Station [4 min], Central Police Station [8 min], Birchwood Place [4 min], Aspen Ridge [7 min]
Aspen Ridge (residential) → Central Police Station [9 min], Sunset Villas [7 min], Birchwood Place [2 min], Willow Creek Homes [2 min], Downtown Mall [5 min], City Central Hospital [10 min], Riverside Condos [9 min]
Birchwood Place (residential) → Central Police Station [10 min], Sunset Villas [4 min], Aspen Ridge [2 min], Willow Creek Homes [4 min], Riverside Market [6 min]
Riverside Condos (residential) → City Central Hospital [6 min], Eastgate Roundabout [5 min], Central Fire Station [5 min], Aspen Ridge [9 min]
Willow Creek Homes (residential) → Central Police Station [11 min], Aspen Ridge [2 min], Birchwood Place [4 min], Downtown Mall [1 min], Riverside Market [5 min], Eastgate Roundabout [7 min]
Riverside Market (commercial) → Birchwood Place [6 min], Eastgate Roundabout [4 min], Willow Creek Homes [5 min], Downtown Mall [6 min]
Downtown Mall (commercial) → Aspen Ridge [5 min], Willow Creek Homes [1 min], Riverside Market [6 min], Eastgate Roundabout [9 min]
Eastgate Roundabout (road_junction) → Riverside Condos [5 min], Riverside Market [4 min], Downtown Mall [9 min], Willow Creek Homes [7 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Bad crash on Sunset Road! Car flipped over near Riverside Market. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Market               | sev 4 | ambulance_2 ETA 15 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 3 | fire_4 ETA 10 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Fire Station [1 min], Sunset Villas [5 min], Riverside Condos [6 min], Central Police Station [10 min], Aspen Ridge [10 min]
Central Fire Station (fire_station) → City Central Hospital [1 min], Sunset Villas [4 min], Riverside Condos [5 min]
Central Police Station (police_station) → Aspen Ridge [9 min], Birchwood Place [10 min], Sunset Villas [8 min], Willow Creek Homes [11 min], City Central Hospital [10 min]
Sunset Villas (residential) → City Central Hospital [5 min], Central Fire Station [4 min], Central Police Station [8 min], Birchwood Place [4 min], Aspen Ridge [7 min]
Aspen Ridge (residential) → Central Police Station [9 min], Sunset Villas [7 min], Birchwood Place [2 min], Willow Creek Homes [2 min], Downtown Mall [5 min], City Central Hospital [10 min], Riverside Condos [9 min]
Birchwood Place (residential) → Central Police Station [10 min], Sunset Villas [4 min], Aspen Ridge [2 min], Willow Creek Homes [4 min], Riverside Market [6 min]
Riverside Condos (residential) → City Central Hospital [6 min], Eastgate Roundabout [5 min], Central Fire Station [5 min], Aspen Ridge [9 min]
Willow Creek Homes (residential) → Central Police Station [11 min], Aspen Ridge [2 min], Birchwood Place [4 min], Downtown Mall [1 min], Riverside Market [5 min], Eastgate Roundabout [7 min]
Riverside Market (commercial) → Birchwood Place [6 min], Eastgate Roundabout [4 min], Willow Creek Homes [5 min], Downtown Mall [6 min]
Downtown Mall (commercial) → Aspen Ridge [5 min], Willow Creek Homes [1 min], Riverside Market [6 min], Eastgate Roundabout [9 min]
Eastgate Roundabout (road_junction) → Riverside Condos [5 min], Riverside Market [4 min], Downtown Mall [9 min], Willow Creek Homes [7 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → fire fire_4

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Hello, my neighbor fell and hurt her ankle at 706 Hill Lane. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Market               | sev 4 | ambulance_2 ETA 15 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 3 | fire_4 ETA 10 min | opened step 3
EVT-0003 | accident   | Riverside Market               | sev 3 | ambulance_3 ETA 15 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Fire Station [1 min], Sunset Villas [5 min], Riverside Condos [6 min], Central Police Station [10 min], Aspen Ridge [10 min]
Central Fire Station (fire_station) → City Central Hospital [1 min], Sunset Villas [4 min], Riverside Condos [5 min]
Central Police Station (police_station) → Aspen Ridge [9 min], Birchwood Place [10 min], Sunset Villas [8 min], Willow Creek Homes [11 min], City Central Hospital [10 min]
Sunset Villas (residential) → City Central Hospital [5 min], Central Fire Station [4 min], Central Police Station [8 min], Birchwood Place [4 min], Aspen Ridge [7 min]
Aspen Ridge (residential) → Central Police Station [9 min], Sunset Villas [7 min], Birchwood Place [2 min], Willow Creek Homes [2 min], Downtown Mall [5 min], City Central Hospital [10 min], Riverside Condos [9 min]
Birchwood Place (residential) → Central Police Station [10 min], Sunset Villas [4 min], Aspen Ridge [2 min], Willow Creek Homes [4 min], Riverside Market [6 min]
Riverside Condos (residential) → City Central Hospital [6 min], Eastgate Roundabout [5 min], Central Fire Station [5 min], Aspen Ridge [9 min]
Willow Creek Homes (residential) → Central Police Station [11 min], Aspen Ridge [2 min], Birchwood Place [4 min], Downtown Mall [1 min], Riverside Market [5 min], Eastgate Roundabout [7 min]
Riverside Market (commercial) → Birchwood Place [6 min], Eastgate Roundabout [4 min], Willow Creek Homes [5 min], Downtown Mall [6 min]
Downtown Mall (commercial) → Aspen Ridge [5 min], Willow Creek Homes [1 min], Riverside Market [6 min], Eastgate Roundabout [9 min]
Eastgate Roundabout (road_junction) → Riverside Condos [5 min], Riverside Market [4 min], Downtown Mall [9 min], Willow Creek Homes [7 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → fire fire_4
Step 4: CALL-0004 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0003", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
I think I heard gunshots near 538 Maple Boulevard! People are running. I'm hiding inside Willow Creek Homes, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Market               | sev 4 | ambulance_2 ETA 15 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 3 | fire_4 ETA 10 min | opened step 3
EVT-0003 | accident   | Riverside Market               | sev 3 | UNASSIGNED | opened step 4
EVT-0004 | medical    | Aspen Ridge                    | sev 4 | ambulance_3 ETA 10 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Fire Station [1 min], Sunset Villas [5 min], Riverside Condos [6 min], Central Police Station [10 min], Aspen Ridge [10 min]
Central Fire Station (fire_station) → City Central Hospital [1 min], Sunset Villas [4 min], Riverside Condos [5 min]
Central Police Station (police_station) → Aspen Ridge [9 min], Birchwood Place [10 min], Sunset Villas [8 min], Willow Creek Homes [11 min], City Central Hospital [10 min]
Sunset Villas (residential) → City Central Hospital [5 min], Central Fire Station [4 min], Central Police Station [8 min], Birchwood Place [4 min], Aspen Ridge [7 min]
Aspen Ridge (residential) → Central Police Station [9 min], Sunset Villas [7 min], Birchwood Place [2 min], Willow Creek Homes [2 min], Downtown Mall [5 min], City Central Hospital [10 min], Riverside Condos [9 min]
Birchwood Place (residential) → Central Police Station [10 min], Sunset Villas [4 min], Aspen Ridge [2 min], Willow Creek Homes [4 min], Riverside Market [6 min]
Riverside Condos (residential) → City Central Hospital [6 min], Eastgate Roundabout [5 min], Central Fire Station [5 min], Aspen Ridge [9 min]
Willow Creek Homes (residential) → Central Police Station [11 min], Aspen Ridge [2 min], Birchwood Place [4 min], Downtown Mall [1 min], Riverside Market [5 min], Eastgate Roundabout [7 min]
Riverside Market (commercial) → Birchwood Place [6 min], Eastgate Roundabout [4 min], Willow Creek Homes [5 min], Downtown Mall [6 min]
Downtown Mall (commercial) → Aspen Ridge [5 min], Willow Creek Homes [1 min], Riverside Market [6 min], Eastgate Roundabout [9 min]
Eastgate Roundabout (road_junction) → Riverside Condos [5 min], Riverside Market [4 min], Downtown Mall [9 min], Willow Creek Homes [7 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → fire fire_4
Step 4: CALL-0004 → ambulance ambulance_3
Step 5: CALL-0005 → ambulance ?

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Multi-car pileup on Park Lane near Downtown Mall! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Market               | sev 4 | ambulance_2 ETA 15 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 3 | fire_4 ETA 10 min | opened step 3
EVT-0003 | accident   | Riverside Market               | sev 3 | UNASSIGNED | opened step 4
EVT-0004 | medical    | Aspen Ridge                    | sev 4 | ambulance_3 ETA 10 min | opened step 5
EVT-0005 | crime      | Willow Creek Homes             | sev 3 | police_0 ETA 10 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Fire Station [1 min], Sunset Villas [5 min], Riverside Condos [6 min], Central Police Station [10 min], Aspen Ridge [10 min]
Central Fire Station (fire_station) → City Central Hospital [1 min], Sunset Villas [4 min], Riverside Condos [5 min]
Central Police Station (police_station) → Aspen Ridge [9 min], Birchwood Place [10 min], Sunset Villas [8 min], Willow Creek Homes [11 min], City Central Hospital [10 min]
Sunset Villas (residential) → City Central Hospital [5 min], Central Fire Station [4 min], Central Police Station [8 min], Birchwood Place [4 min], Aspen Ridge [7 min]
Aspen Ridge (residential) → Central Police Station [9 min], Sunset Villas [7 min], Birchwood Place [2 min], Willow Creek Homes [2 min], Downtown Mall [5 min], City Central Hospital [10 min], Riverside Condos [9 min]
Birchwood Place (residential) → Central Police Station [10 min], Sunset Villas [4 min], Aspen Ridge [2 min], Willow Creek Homes [4 min], Riverside Market [6 min]
Riverside Condos (residential) → City Central Hospital [6 min], Eastgate Roundabout [5 min], Central Fire Station [5 min], Aspen Ridge [9 min]
Willow Creek Homes (residential) → Central Police Station [11 min], Aspen Ridge [2 min], Birchwood Place [4 min], Downtown Mall [1 min], Riverside Market [5 min], Eastgate Roundabout [7 min]
Riverside Market (commercial) → Birchwood Place [6 min], Eastgate Roundabout [4 min], Willow Creek Homes [5 min], Downtown Mall [6 min]
Downtown Mall (commercial) → Aspen Ridge [5 min], Willow Creek Homes [1 min], Riverside Market [6 min], Eastgate Roundabout [9 min]
Eastgate Roundabout (road_junction) → Riverside Condos [5 min], Riverside Market [4 min], Downtown Mall [9 min], Willow Creek Homes [7 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → ambulance ambulance_3
Step 5: CALL-0005 → ambulance ?
Step 6: CALL-0006 → police police_0

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Pedestrian hit by a truck at Second Street near Birchwood Place. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Market               | sev 4 | ambulance_2 ETA 15 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 3 | fire_4 ETA 10 min | opened step 3
EVT-0003 | accident   | Riverside Market               | sev 3 | UNASSIGNED | opened step 4
EVT-0004 | medical    | Aspen Ridge                    | sev 4 | ambulance_3 ETA 10 min | opened step 5
EVT-0005 | crime      | Willow Creek Homes             | sev 3 | police_0 ETA 10 min | opened step 6
EVT-0006 | accident   | Downtown Mall                  | sev 4 | HELD → ambulance_3 | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Fire Station [1 min], Sunset Villas [5 min], Riverside Condos [6 min], Central Police Station [10 min], Aspen Ridge [10 min]
Central Fire Station (fire_station) → City Central Hospital [1 min], Sunset Villas [4 min], Riverside Condos [5 min]
Central Police Station (police_station) → Aspen Ridge [9 min], Birchwood Place [10 min], Sunset Villas [8 min], Willow Creek Homes [11 min], City Central Hospital [10 min]
Sunset Villas (residential) → City Central Hospital [5 min], Central Fire Station [4 min], Central Police Station [8 min], Birchwood Place [4 min], Aspen Ridge [7 min]
Aspen Ridge (residential) → Central Police Station [9 min], Sunset Villas [7 min], Birchwood Place [2 min], Willow Creek Homes [2 min], Downtown Mall [5 min], City Central Hospital [10 min], Riverside Condos [9 min]
Birchwood Place (residential) → Central Police Station [10 min], Sunset Villas [4 min], Aspen Ridge [2 min], Willow Creek Homes [4 min], Riverside Market [6 min]
Riverside Condos (residential) → City Central Hospital [6 min], Eastgate Roundabout [5 min], Central Fire Station [5 min], Aspen Ridge [9 min]
Willow Creek Homes (residential) → Central Police Station [11 min], Aspen Ridge [2 min], Birchwood Place [4 min], Downtown Mall [1 min], Riverside Market [5 min], Eastgate Roundabout [7 min]
Riverside Market (commercial) → Birchwood Place [6 min], Eastgate Roundabout [4 min], Willow Creek Homes [5 min], Downtown Mall [6 min]
Downtown Mall (commercial) → Aspen Ridge [5 min], Willow Creek Homes [1 min], Riverside Market [6 min], Eastgate Roundabout [9 min]
Eastgate Roundabout (road_junction) → Riverside Condos [5 min], Riverside Market [4 min], Downtown Mall [9 min], Willow Creek Homes [7 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → ambulance ?
Step 6: CALL-0006 → police police_0
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Multi-car pileup on Sunset Road near Riverside Market! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Market               | sev 4 | ambulance_2 ETA 15 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 3 | fire_4 ETA 10 min | opened step 3
EVT-0004 | medical    | Aspen Ridge                    | sev 4 | ambulance_3 ETA 10 min | opened step 5
EVT-0005 | crime      | Willow Creek Homes             | sev 3 | police_0 ETA 10 min | opened step 6
EVT-0006 | accident   | Downtown Mall                  | sev 4 | HELD → ambulance_3 | opened step 7
EVT-0007 | accident   | Birchwood Place                | sev 4 | HELD → ambulance_3 | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Fire Station [1 min], Sunset Villas [5 min], Riverside Condos [6 min], Central Police Station [10 min], Aspen Ridge [10 min]
Central Fire Station (fire_station) → City Central Hospital [1 min], Sunset Villas [4 min], Riverside Condos [5 min]
Central Police Station (police_station) → Aspen Ridge [9 min], Birchwood Place [10 min], Sunset Villas [8 min], Willow Creek Homes [11 min], City Central Hospital [10 min]
Sunset Villas (residential) → City Central Hospital [5 min], Central Fire Station [4 min], Central Police Station [8 min], Birchwood Place [4 min], Aspen Ridge [7 min]
Aspen Ridge (residential) → Central Police Station [9 min], Sunset Villas [7 min], Birchwood Place [2 min], Willow Creek Homes [2 min], Downtown Mall [5 min], City Central Hospital [10 min], Riverside Condos [9 min]
Birchwood Place (residential) → Central Police Station [10 min], Sunset Villas [4 min], Aspen Ridge [2 min], Willow Creek Homes [4 min], Riverside Market [6 min]
Riverside Condos (residential) → City Central Hospital [6 min], Eastgate Roundabout [5 min], Central Fire Station [5 min], Aspen Ridge [9 min]
Willow Creek Homes (residential) → Central Police Station [11 min], Aspen Ridge [2 min], Birchwood Place [4 min], Downtown Mall [1 min], Riverside Market [5 min], Eastgate Roundabout [7 min]
Riverside Market (commercial) → Birchwood Place [6 min], Eastgate Roundabout [4 min], Willow Creek Homes [5 min], Downtown Mall [6 min]
Downtown Mall (commercial) → Aspen Ridge [5 min], Willow Creek Homes [1 min], Riverside Market [6 min], Eastgate Roundabout [9 min]
Eastgate Roundabout (road_junction) → Riverside Condos [5 min], Riverside Market [4 min], Downtown Mall [9 min], Willow Creek Homes [7 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → police police_0
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_3)
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Someone fainted at Sunset Villas. They're breathing okay now but look really pale. We're on Park Lane.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Market               | sev 4 | ambulance_2 ETA 15 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 3 | fire_4 ETA 10 min | opened step 3
EVT-0004 | medical    | Aspen Ridge                    | sev 4 | ambulance_3 ETA 10 min | opened step 5
EVT-0005 | crime      | Willow Creek Homes             | sev 3 | police_0 ETA 10 min | opened step 6
EVT-0006 | accident   | Downtown Mall                  | sev 4 | HELD → ambulance_3 | opened step 7
EVT-0007 | accident   | Birchwood Place                | sev 4 | HELD → ambulance_3 | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Fire Station [1 min], Sunset Villas [5 min], Riverside Condos [6 min], Central Police Station [10 min], Aspen Ridge [10 min]
Central Fire Station (fire_station) → City Central Hospital [1 min], Sunset Villas [4 min], Riverside Condos [5 min]
Central Police Station (police_station) → Aspen Ridge [9 min], Birchwood Place [10 min], Sunset Villas [8 min], Willow Creek Homes [11 min], City Central Hospital [10 min]
Sunset Villas (residential) → City Central Hospital [5 min], Central Fire Station [4 min], Central Police Station [8 min], Birchwood Place [4 min], Aspen Ridge [7 min]
Aspen Ridge (residential) → Central Police Station [9 min], Sunset Villas [7 min], Birchwood Place [2 min], Willow Creek Homes [2 min], Downtown Mall [5 min], City Central Hospital [10 min], Riverside Condos [9 min]
Birchwood Place (residential) → Central Police Station [10 min], Sunset Villas [4 min], Aspen Ridge [2 min], Willow Creek Homes [4 min], Riverside Market [6 min]
Riverside Condos (residential) → City Central Hospital [6 min], Eastgate Roundabout [5 min], Central Fire Station [5 min], Aspen Ridge [9 min]
Willow Creek Homes (residential) → Central Police Station [11 min], Aspen Ridge [2 min], Birchwood Place [4 min], Downtown Mall [1 min], Riverside Market [5 min], Eastgate Roundabout [7 min]
Riverside Market (commercial) → Birchwood Place [6 min], Eastgate Roundabout [4 min], Willow Creek Homes [5 min], Downtown Mall [6 min]
Downtown Mall (commercial) → Aspen Ridge [5 min], Willow Creek Homes [1 min], Riverside Market [6 min], Eastgate Roundabout [9 min]
Eastgate Roundabout (road_junction) → Riverside Condos [5 min], Riverside Market [4 min], Downtown Mall [9 min], Willow Creek Homes [7 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_3)
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)
Step 9: CALL-0009 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0004", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Building's on fire on Oak Avenue near Aspen Ridge! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Market [2 min], Willow Creek Homes [2 min], Engine House No. 1 [5 min], Downtown Mall [7 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [5 min], Riverside Market [3 min], Downtown Mall [4 min], Central Police Station [8 min], Willow Creek Homes [5 min]
Central Police Station (police_station) → Riverside Condos [4 min], Downtown Mall [5 min], Central Crossroads [7 min], Aspen Ridge [8 min], Engine House No. 1 [8 min]
Riverside Condos (residential) → Central Police Station [4 min], Downtown Mall [3 min], Aspen Ridge [4 min], Highway 9 Interchange [6 min], Riverside Market [8 min]
Willow Creek Homes (residential) → St. Mary's Medical Center [2 min], Riverside Market [4 min], Engine House No. 1 [5 min]
Aspen Ridge (residential) → Central Police Station [8 min], Riverside Condos [4 min], Highway 9 Interchange [4 min], Downtown Mall [4 min], Riverside Market [6 min], Central Crossroads [6 min]
Riverside Market (commercial) → St. Mary's Medical Center [2 min], Engine House No. 1 [3 min], Willow Creek Homes [4 min], Aspen Ridge [6 min], Downtown Mall [4 min], Riverside Condos [8 min]
Downtown Mall (commercial) → St. Mary's Medical Center [7 min], Engine House No. 1 [4 min], Central Police Station [5 min], Riverside Condos [3 min], Aspen Ridge [4 min], Riverside Market [4 min]
Highway 9 Interchange (road_junction) → Riverside Condos [6 min], Aspen Ridge [4 min], Central Crossroads [5 min]
Central Crossroads (road_junction) → Central Police Station [7 min], Highway 9 Interchange [5 min], Aspen Ridge [6 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Oh god, the whole kitchen is on fire at 452 Oak Avenue! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Aspen Ridge                    | sev 4 | fire_6 ETA 7 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Market [2 min], Willow Creek Homes [2 min], Engine House No. 1 [5 min], Downtown Mall [7 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [5 min], Riverside Market [3 min], Downtown Mall [4 min], Central Police Station [8 min], Willow Creek Homes [5 min]
Central Police Station (police_station) → Riverside Condos [4 min], Downtown Mall [5 min], Central Crossroads [7 min], Aspen Ridge [8 min], Engine House No. 1 [8 min]
Riverside Condos (residential) → Central Police Station [4 min], Downtown Mall [3 min], Aspen Ridge [4 min], Highway 9 Interchange [6 min], Riverside Market [8 min]
Willow Creek Homes (residential) → St. Mary's Medical Center [2 min], Riverside Market [4 min], Engine House No. 1 [5 min]
Aspen Ridge (residential) → Central Police Station [8 min], Riverside Condos [4 min], Highway 9 Interchange [4 min], Downtown Mall [4 min], Riverside Market [6 min], Central Crossroads [6 min]
Riverside Market (commercial) → St. Mary's Medical Center [2 min], Engine House No. 1 [3 min], Willow Creek Homes [4 min], Aspen Ridge [6 min], Downtown Mall [4 min], Riverside Condos [8 min]
Downtown Mall (commercial) → St. Mary's Medical Center [7 min], Engine House No. 1 [4 min], Central Police Station [5 min], Riverside Condos [3 min], Aspen Ridge [4 min], Riverside Market [4 min]
Highway 9 Interchange (road_junction) → Riverside Condos [6 min], Aspen Ridge [4 min], Central Crossroads [5 min]
Central Crossroads (road_junction) → Central Police Station [7 min], Highway 9 Interchange [5 min], Aspen Ridge [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_6

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's a fire at 629 Oak Avenue! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Aspen Ridge                    | sev 4 | fire_6 ETA 7 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Market [2 min], Willow Creek Homes [2 min], Engine House No. 1 [5 min], Downtown Mall [7 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [5 min], Riverside Market [3 min], Downtown Mall [4 min], Central Police Station [8 min], Willow Creek Homes [5 min]
Central Police Station (police_station) → Riverside Condos [4 min], Downtown Mall [5 min], Central Crossroads [7 min], Aspen Ridge [8 min], Engine House No. 1 [8 min]
Riverside Condos (residential) → Central Police Station [4 min], Downtown Mall [3 min], Aspen Ridge [4 min], Highway 9 Interchange [6 min], Riverside Market [8 min]
Willow Creek Homes (residential) → St. Mary's Medical Center [2 min], Riverside Market [4 min], Engine House No. 1 [5 min]
Aspen Ridge (residential) → Central Police Station [8 min], Riverside Condos [4 min], Highway 9 Interchange [4 min], Downtown Mall [4 min], Riverside Market [6 min], Central Crossroads [6 min]
Riverside Market (commercial) → St. Mary's Medical Center [2 min], Engine House No. 1 [3 min], Willow Creek Homes [4 min], Aspen Ridge [6 min], Downtown Mall [4 min], Riverside Condos [8 min]
Downtown Mall (commercial) → St. Mary's Medical Center [7 min], Engine House No. 1 [4 min], Central Police Station [5 min], Riverside Condos [3 min], Aspen Ridge [4 min], Riverside Market [4 min]
Highway 9 Interchange (road_junction) → Riverside Condos [6 min], Aspen Ridge [4 min], Central Crossroads [5 min]
Central Crossroads (road_junction) → Central Police Station [7 min], Highway 9 Interchange [5 min], Aspen Ridge [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_6
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Oh god, the whole kitchen is on fire at 505 Oak Avenue! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Aspen Ridge                    | sev 4 | fire_6 ETA 7 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Market [2 min], Willow Creek Homes [2 min], Engine House No. 1 [5 min], Downtown Mall [7 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [5 min], Riverside Market [3 min], Downtown Mall [4 min], Central Police Station [8 min], Willow Creek Homes [5 min]
Central Police Station (police_station) → Riverside Condos [4 min], Downtown Mall [5 min], Central Crossroads [7 min], Aspen Ridge [8 min], Engine House No. 1 [8 min]
Riverside Condos (residential) → Central Police Station [4 min], Downtown Mall [3 min], Aspen Ridge [4 min], Highway 9 Interchange [6 min], Riverside Market [8 min]
Willow Creek Homes (residential) → St. Mary's Medical Center [2 min], Riverside Market [4 min], Engine House No. 1 [5 min]
Aspen Ridge (residential) → Central Police Station [8 min], Riverside Condos [4 min], Highway 9 Interchange [4 min], Downtown Mall [4 min], Riverside Market [6 min], Central Crossroads [6 min]
Riverside Market (commercial) → St. Mary's Medical Center [2 min], Engine House No. 1 [3 min], Willow Creek Homes [4 min], Aspen Ridge [6 min], Downtown Mall [4 min], Riverside Condos [8 min]
Downtown Mall (commercial) → St. Mary's Medical Center [7 min], Engine House No. 1 [4 min], Central Police Station [5 min], Riverside Condos [3 min], Aspen Ridge [4 min], Riverside Market [4 min]
Highway 9 Interchange (road_junction) → Riverside Condos [6 min], Aspen Ridge [4 min], Central Crossroads [5 min]
Central Crossroads (road_junction) → Central Police Station [7 min], Highway 9 Interchange [5 min], Aspen Ridge [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_6
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
There's a fire at 168 Oak Avenue! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Aspen Ridge                    | sev 4 | fire_6 ETA 7 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Market [2 min], Willow Creek Homes [2 min], Engine House No. 1 [5 min], Downtown Mall [7 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [5 min], Riverside Market [3 min], Downtown Mall [4 min], Central Police Station [8 min], Willow Creek Homes [5 min]
Central Police Station (police_station) → Riverside Condos [4 min], Downtown Mall [5 min], Central Crossroads [7 min], Aspen Ridge [8 min], Engine House No. 1 [8 min]
Riverside Condos (residential) → Central Police Station [4 min], Downtown Mall [3 min], Aspen Ridge [4 min], Highway 9 Interchange [6 min], Riverside Market [8 min]
Willow Creek Homes (residential) → St. Mary's Medical Center [2 min], Riverside Market [4 min], Engine House No. 1 [5 min]
Aspen Ridge (residential) → Central Police Station [8 min], Riverside Condos [4 min], Highway 9 Interchange [4 min], Downtown Mall [4 min], Riverside Market [6 min], Central Crossroads [6 min]
Riverside Market (commercial) → St. Mary's Medical Center [2 min], Engine House No. 1 [3 min], Willow Creek Homes [4 min], Aspen Ridge [6 min], Downtown Mall [4 min], Riverside Condos [8 min]
Downtown Mall (commercial) → St. Mary's Medical Center [7 min], Engine House No. 1 [4 min], Central Police Station [5 min], Riverside Condos [3 min], Aspen Ridge [4 min], Riverside Market [4 min]
Highway 9 Interchange (road_junction) → Riverside Condos [6 min], Aspen Ridge [4 min], Central Crossroads [5 min]
Central Crossroads (road_junction) → Central Police Station [7 min], Highway 9 Interchange [5 min], Aspen Ridge [6 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's a fire at 660 Park Drive! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Aspen Ridge                    | sev 4 | fire_6 ETA 7 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Market [2 min], Willow Creek Homes [2 min], Engine House No. 1 [5 min], Downtown Mall [7 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [5 min], Riverside Market [3 min], Downtown Mall [4 min], Central Police Station [8 min], Willow Creek Homes [5 min]
Central Police Station (police_station) → Riverside Condos [4 min], Downtown Mall [5 min], Central Crossroads [7 min], Aspen Ridge [8 min], Engine House No. 1 [8 min]
Riverside Condos (residential) → Central Police Station [4 min], Downtown Mall [3 min], Aspen Ridge [4 min], Highway 9 Interchange [6 min], Riverside Market [8 min]
Willow Creek Homes (residential) → St. Mary's Medical Center [2 min], Riverside Market [4 min], Engine House No. 1 [5 min]
Aspen Ridge (residential) → Central Police Station [8 min], Riverside Condos [4 min], Highway 9 Interchange [4 min], Downtown Mall [4 min], Riverside Market [6 min], Central Crossroads [6 min]
Riverside Market (commercial) → St. Mary's Medical Center [2 min], Engine House No. 1 [3 min], Willow Creek Homes [4 min], Aspen Ridge [6 min], Downtown Mall [4 min], Riverside Condos [8 min]
Downtown Mall (commercial) → St. Mary's Medical Center [7 min], Engine House No. 1 [4 min], Central Police Station [5 min], Riverside Condos [3 min], Aspen Ridge [4 min], Riverside Market [4 min]
Highway 9 Interchange (road_junction) → Riverside Condos [6 min], Aspen Ridge [4 min], Central Crossroads [5 min]
Central Crossroads (road_junction) → Central Police Station [7 min], Highway 9 Interchange [5 min], Aspen Ridge [6 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Building's on fire on Oak Avenue near Aspen Ridge! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Aspen Ridge                    | sev 4 | fire_6 ETA 7 min | opened step 1
EVT-0002 | fire       | Riverside Condos               | sev 3 | fire_7 ETA 6 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Market [2 min], Willow Creek Homes [2 min], Engine House No. 1 [5 min], Downtown Mall [7 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [5 min], Riverside Market [3 min], Downtown Mall [4 min], Central Police Station [8 min], Willow Creek Homes [5 min]
Central Police Station (police_station) → Riverside Condos [4 min], Downtown Mall [5 min], Central Crossroads [7 min], Aspen Ridge [8 min], Engine House No. 1 [8 min]
Riverside Condos (residential) → Central Police Station [4 min], Downtown Mall [3 min], Aspen Ridge [4 min], Highway 9 Interchange [6 min], Riverside Market [8 min]
Willow Creek Homes (residential) → St. Mary's Medical Center [2 min], Riverside Market [4 min], Engine House No. 1 [5 min]
Aspen Ridge (residential) → Central Police Station [8 min], Riverside Condos [4 min], Highway 9 Interchange [4 min], Downtown Mall [4 min], Riverside Market [6 min], Central Crossroads [6 min]
Riverside Market (commercial) → St. Mary's Medical Center [2 min], Engine House No. 1 [3 min], Willow Creek Homes [4 min], Aspen Ridge [6 min], Downtown Mall [4 min], Riverside Condos [8 min]
Downtown Mall (commercial) → St. Mary's Medical Center [7 min], Engine House No. 1 [4 min], Central Police Station [5 min], Riverside Condos [3 min], Aspen Ridge [4 min], Riverside Market [4 min]
Highway 9 Interchange (road_junction) → Riverside Condos [6 min], Aspen Ridge [4 min], Central Crossroads [5 min]
Central Crossroads (road_junction) → Central Police Station [7 min], Highway 9 Interchange [5 min], Aspen Ridge [6 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → fire fire_7

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's a fire at 623 Oak Avenue! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Aspen Ridge                    | sev 4 | fire_6 ETA 7 min | opened step 1
EVT-0002 | fire       | Riverside Condos               | sev 3 | fire_7 ETA 6 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Aspen Ridge                    | ON_SCENE → EVT-0001
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Market [2 min], Willow Creek Homes [2 min], Engine House No. 1 [5 min], Downtown Mall [7 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [5 min], Riverside Market [3 min], Downtown Mall [4 min], Central Police Station [8 min], Willow Creek Homes [5 min]
Central Police Station (police_station) → Riverside Condos [4 min], Downtown Mall [5 min], Central Crossroads [7 min], Aspen Ridge [8 min], Engine House No. 1 [8 min]
Riverside Condos (residential) → Central Police Station [4 min], Downtown Mall [3 min], Aspen Ridge [4 min], Highway 9 Interchange [6 min], Riverside Market [8 min]
Willow Creek Homes (residential) → St. Mary's Medical Center [2 min], Riverside Market [4 min], Engine House No. 1 [5 min]
Aspen Ridge (residential) → Central Police Station [8 min], Riverside Condos [4 min], Highway 9 Interchange [4 min], Downtown Mall [4 min], Riverside Market [6 min], Central Crossroads [6 min]
Riverside Market (commercial) → St. Mary's Medical Center [2 min], Engine House No. 1 [3 min], Willow Creek Homes [4 min], Aspen Ridge [6 min], Downtown Mall [4 min], Riverside Condos [8 min]
Downtown Mall (commercial) → St. Mary's Medical Center [7 min], Engine House No. 1 [4 min], Central Police Station [5 min], Riverside Condos [3 min], Aspen Ridge [4 min], Riverside Market [4 min]
Highway 9 Interchange (road_junction) → Riverside Condos [6 min], Aspen Ridge [4 min], Central Crossroads [5 min]
Central Crossroads (road_junction) → Central Police Station [7 min], Highway 9 Interchange [5 min], Aspen Ridge [6 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → fire fire_7
Step 7: CALL-0007 → Duplicate of EVT-0001

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
There's a break-in happening right now at 497 Lake Road. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Aspen Ridge                    | sev 4 | fire_6 ETA 7 min | opened step 1
EVT-0002 | fire       | Riverside Condos               | sev 3 | fire_7 ETA 6 min | opened step 6
EVT-0003 | fire       | Aspen Ridge                    | sev 1 | HELD → fire_6 | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Aspen Ridge                    | ON_SCENE → EVT-0001
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Market [2 min], Willow Creek Homes [2 min], Engine House No. 1 [5 min], Downtown Mall [7 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [5 min], Riverside Market [3 min], Downtown Mall [4 min], Central Police Station [8 min], Willow Creek Homes [5 min]
Central Police Station (police_station) → Riverside Condos [4 min], Downtown Mall [5 min], Central Crossroads [7 min], Aspen Ridge [8 min], Engine House No. 1 [8 min]
Riverside Condos (residential) → Central Police Station [4 min], Downtown Mall [3 min], Aspen Ridge [4 min], Highway 9 Interchange [6 min], Riverside Market [8 min]
Willow Creek Homes (residential) → St. Mary's Medical Center [2 min], Riverside Market [4 min], Engine House No. 1 [5 min]
Aspen Ridge (residential) → Central Police Station [8 min], Riverside Condos [4 min], Highway 9 Interchange [4 min], Downtown Mall [4 min], Riverside Market [6 min], Central Crossroads [6 min]
Riverside Market (commercial) → St. Mary's Medical Center [2 min], Engine House No. 1 [3 min], Willow Creek Homes [4 min], Aspen Ridge [6 min], Downtown Mall [4 min], Riverside Condos [8 min]
Downtown Mall (commercial) → St. Mary's Medical Center [7 min], Engine House No. 1 [4 min], Central Police Station [5 min], Riverside Condos [3 min], Aspen Ridge [4 min], Riverside Market [4 min]
Highway 9 Interchange (road_junction) → Riverside Condos [6 min], Aspen Ridge [4 min], Central Crossroads [5 min]
Central Crossroads (road_junction) → Central Police Station [7 min], Highway 9 Interchange [5 min], Aspen Ridge [6 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → fire fire_7
Step 7: CALL-0007 → Duplicate of EVT-0001
Step 8: CALL-0008 → HOLD (fire, waiting for fire_6)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Oh god, the whole kitchen is on fire at 416 Oak Avenue! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Riverside Condos               | sev 3 | fire_7 ETA 6 min | opened step 6
EVT-0003 | fire       | Aspen Ridge                    | sev 1 | HELD → fire_6 | opened step 8
EVT-0004 | crime      | Downtown Mall                  | sev 2 | police_0 ETA 4 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0004
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Aspen Ridge                    | RETURNING → EVT-0001
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Market [2 min], Willow Creek Homes [2 min], Engine House No. 1 [5 min], Downtown Mall [7 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [5 min], Riverside Market [3 min], Downtown Mall [4 min], Central Police Station [8 min], Willow Creek Homes [5 min]
Central Police Station (police_station) → Riverside Condos [4 min], Downtown Mall [5 min], Central Crossroads [7 min], Aspen Ridge [8 min], Engine House No. 1 [8 min]
Riverside Condos (residential) → Central Police Station [4 min], Downtown Mall [3 min], Aspen Ridge [4 min], Highway 9 Interchange [6 min], Riverside Market [8 min]
Willow Creek Homes (residential) → St. Mary's Medical Center [2 min], Riverside Market [4 min], Engine House No. 1 [5 min]
Aspen Ridge (residential) → Central Police Station [8 min], Riverside Condos [4 min], Highway 9 Interchange [4 min], Downtown Mall [4 min], Riverside Market [6 min], Central Crossroads [6 min]
Riverside Market (commercial) → St. Mary's Medical Center [2 min], Engine House No. 1 [3 min], Willow Creek Homes [4 min], Aspen Ridge [6 min], Downtown Mall [4 min], Riverside Condos [8 min]
Downtown Mall (commercial) → St. Mary's Medical Center [7 min], Engine House No. 1 [4 min], Central Police Station [5 min], Riverside Condos [3 min], Aspen Ridge [4 min], Riverside Market [4 min]
Highway 9 Interchange (road_junction) → Riverside Condos [6 min], Aspen Ridge [4 min], Central Crossroads [5 min]
Central Crossroads (road_junction) → Central Police Station [7 min], Highway 9 Interchange [5 min], Aspen Ridge [6 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0001
Step 8: CALL-0008 → HOLD (fire, waiting for fire_6)
Step 9: CALL-0009 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
There's a fight outside Downtown Mall on Lake Road. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Riverside Condos               | sev 3 | fire_7 ETA 6 min | opened step 6
EVT-0003 | fire       | Aspen Ridge                    | sev 1 | HELD → fire_6 | opened step 8
EVT-0004 | crime      | Downtown Mall                  | sev 2 | police_0 ETA 4 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0004
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Aspen Ridge                    | RETURNING → EVT-0001
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Market [2 min], Willow Creek Homes [2 min], Engine House No. 1 [5 min], Downtown Mall [7 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [5 min], Riverside Market [3 min], Downtown Mall [4 min], Central Police Station [8 min], Willow Creek Homes [5 min]
Central Police Station (police_station) → Riverside Condos [4 min], Downtown Mall [5 min], Central Crossroads [7 min], Aspen Ridge [8 min], Engine House No. 1 [8 min]
Riverside Condos (residential) → Central Police Station [4 min], Downtown Mall [3 min], Aspen Ridge [4 min], Highway 9 Interchange [6 min], Riverside Market [8 min]
Willow Creek Homes (residential) → St. Mary's Medical Center [2 min], Riverside Market [4 min], Engine House No. 1 [5 min]
Aspen Ridge (residential) → Central Police Station [8 min], Riverside Condos [4 min], Highway 9 Interchange [4 min], Downtown Mall [4 min], Riverside Market [6 min], Central Crossroads [6 min]
Riverside Market (commercial) → St. Mary's Medical Center [2 min], Engine House No. 1 [3 min], Willow Creek Homes [4 min], Aspen Ridge [6 min], Downtown Mall [4 min], Riverside Condos [8 min]
Downtown Mall (commercial) → St. Mary's Medical Center [7 min], Engine House No. 1 [4 min], Central Police Station [5 min], Riverside Condos [3 min], Aspen Ridge [4 min], Riverside Market [4 min]
Highway 9 Interchange (road_junction) → Riverside Condos [6 min], Aspen Ridge [4 min], Central Crossroads [5 min]
Central Crossroads (road_junction) → Central Police Station [7 min], Highway 9 Interchange [5 min], Aspen Ridge [6 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → HOLD (fire, waiting for fire_6)
Step 9: CALL-0009 → police police_0
Step 10: CALL-0010 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
There's a fight outside Willow Creek Homes on Main Boulevard. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Riverside Condos               | sev 3 | fire_7 ETA 6 min | opened step 6
EVT-0003 | fire       | Aspen Ridge                    | sev 1 | fire_6 ETA 7 min | opened step 8
EVT-0004 | crime      | Downtown Mall                  | sev 2 | police_0 ETA 4 min | opened step 9
EVT-0005 | crime      | Downtown Mall                  | sev 2 | police_1 ETA 4 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0004
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_7          | fire       | Riverside Condos               | ON_SCENE → EVT-0002

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Market [2 min], Willow Creek Homes [2 min], Engine House No. 1 [5 min], Downtown Mall [7 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [5 min], Riverside Market [3 min], Downtown Mall [4 min], Central Police Station [8 min], Willow Creek Homes [5 min]
Central Police Station (police_station) → Riverside Condos [4 min], Downtown Mall [5 min], Central Crossroads [7 min], Aspen Ridge [8 min], Engine House No. 1 [8 min]
Riverside Condos (residential) → Central Police Station [4 min], Downtown Mall [3 min], Aspen Ridge [4 min], Highway 9 Interchange [6 min], Riverside Market [8 min]
Willow Creek Homes (residential) → St. Mary's Medical Center [2 min], Riverside Market [4 min], Engine House No. 1 [5 min]
Aspen Ridge (residential) → Central Police Station [8 min], Riverside Condos [4 min], Highway 9 Interchange [4 min], Downtown Mall [4 min], Riverside Market [6 min], Central Crossroads [6 min]
Riverside Market (commercial) → St. Mary's Medical Center [2 min], Engine House No. 1 [3 min], Willow Creek Homes [4 min], Aspen Ridge [6 min], Downtown Mall [4 min], Riverside Condos [8 min]
Downtown Mall (commercial) → St. Mary's Medical Center [7 min], Engine House No. 1 [4 min], Central Police Station [5 min], Riverside Condos [3 min], Aspen Ridge [4 min], Riverside Market [4 min]
Highway 9 Interchange (road_junction) → Riverside Condos [6 min], Aspen Ridge [4 min], Central Crossroads [5 min]
Central Crossroads (road_junction) → Central Police Station [7 min], Highway 9 Interchange [5 min], Aspen Ridge [6 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → police police_0
Step 10: CALL-0010 → Duplicate of EVT-0003
Step 11: CALL-0011 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Oh god, the whole kitchen is on fire at 324 Main Boulevard! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Riverside Condos               | sev 3 | fire_7 ETA 6 min | opened step 6
EVT-0003 | fire       | Aspen Ridge                    | sev 1 | fire_6 ETA 7 min | opened step 8
EVT-0004 | crime      | Downtown Mall                  | sev 2 | police_0 ETA 4 min | opened step 9
EVT-0005 | crime      | Downtown Mall                  | sev 2 | police_1 ETA 4 min | opened step 11
EVT-0006 | crime      | Willow Creek Homes             | sev 3 | police_2 ETA 12 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Downtown Mall                  | ON_SCENE → EVT-0004
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_2        | police     | Central Police Station         | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_7          | fire       | Riverside Condos               | ON_SCENE → EVT-0002

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Market [2 min], Willow Creek Homes [2 min], Engine House No. 1 [5 min], Downtown Mall [7 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [5 min], Riverside Market [3 min], Downtown Mall [4 min], Central Police Station [8 min], Willow Creek Homes [5 min]
Central Police Station (police_station) → Riverside Condos [4 min], Downtown Mall [5 min], Central Crossroads [7 min], Aspen Ridge [8 min], Engine House No. 1 [8 min]
Riverside Condos (residential) → Central Police Station [4 min], Downtown Mall [3 min], Aspen Ridge [4 min], Highway 9 Interchange [6 min], Riverside Market [8 min]
Willow Creek Homes (residential) → St. Mary's Medical Center [2 min], Riverside Market [4 min], Engine House No. 1 [5 min]
Aspen Ridge (residential) → Central Police Station [8 min], Riverside Condos [4 min], Highway 9 Interchange [4 min], Downtown Mall [4 min], Riverside Market [6 min], Central Crossroads [6 min]
Riverside Market (commercial) → St. Mary's Medical Center [2 min], Engine House No. 1 [3 min], Willow Creek Homes [4 min], Aspen Ridge [6 min], Downtown Mall [4 min], Riverside Condos [8 min]
Downtown Mall (commercial) → St. Mary's Medical Center [7 min], Engine House No. 1 [4 min], Central Police Station [5 min], Riverside Condos [3 min], Aspen Ridge [4 min], Riverside Market [4 min]
Highway 9 Interchange (road_junction) → Riverside Condos [6 min], Aspen Ridge [4 min], Central Crossroads [5 min]
Central Crossroads (road_junction) → Central Police Station [7 min], Highway 9 Interchange [5 min], Aspen Ridge [6 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → Duplicate of EVT-0003
Step 11: CALL-0011 → police police_1
Step 12: CALL-0012 → police police_2

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_6", "from_event_id": "EVT-0003", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
There's a massive fire — the whole block near Willow Creek Homes is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Aspen Ridge                    | sev 1 | HELD → fire_6 | opened step 8
EVT-0004 | crime      | Downtown Mall                  | sev 2 | police_0 ETA 4 min | opened step 9
EVT-0005 | crime      | Downtown Mall                  | sev 2 | police_1 ETA 4 min | opened step 11
EVT-0006 | crime      | Willow Creek Homes             | sev 3 | police_2 ETA 12 min | opened step 12
EVT-0007 | fire       | Willow Creek Homes             | sev 5 | fire_6 ETA 5 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Downtown Mall                  | ON_SCENE → EVT-0004
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_2        | police     | Central Police Station         | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007
fire_7          | fire       | Riverside Condos               | RETURNING → EVT-0002

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Market [2 min], Willow Creek Homes [2 min], Engine House No. 1 [5 min], Downtown Mall [7 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [5 min], Riverside Market [3 min], Downtown Mall [4 min], Central Police Station [8 min], Willow Creek Homes [5 min]
Central Police Station (police_station) → Riverside Condos [4 min], Downtown Mall [5 min], Central Crossroads [7 min], Aspen Ridge [8 min], Engine House No. 1 [8 min]
Riverside Condos (residential) → Central Police Station [4 min], Downtown Mall [3 min], Aspen Ridge [4 min], Highway 9 Interchange [6 min], Riverside Market [8 min]
Willow Creek Homes (residential) → St. Mary's Medical Center [2 min], Riverside Market [4 min], Engine House No. 1 [5 min]
Aspen Ridge (residential) → Central Police Station [8 min], Riverside Condos [4 min], Highway 9 Interchange [4 min], Downtown Mall [4 min], Riverside Market [6 min], Central Crossroads [6 min]
Riverside Market (commercial) → St. Mary's Medical Center [2 min], Engine House No. 1 [3 min], Willow Creek Homes [4 min], Aspen Ridge [6 min], Downtown Mall [4 min], Riverside Condos [8 min]
Downtown Mall (commercial) → St. Mary's Medical Center [7 min], Engine House No. 1 [4 min], Central Police Station [5 min], Riverside Condos [3 min], Aspen Ridge [4 min], Riverside Market [4 min]
Highway 9 Interchange (road_junction) → Riverside Condos [6 min], Aspen Ridge [4 min], Central Crossroads [5 min]
Central Crossroads (road_junction) → Central Police Station [7 min], Highway 9 Interchange [5 min], Aspen Ridge [6 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → police police_1
Step 12: CALL-0012 → police police_2
Step 13: CALL-0013 → fire ?

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Hi, I think I see some smoke coming from behind Willow Creek Homes. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Aspen Ridge                    | sev 1 | HELD → fire_6 | opened step 8
EVT-0005 | crime      | Downtown Mall                  | sev 2 | police_1 ETA 4 min | opened step 11
EVT-0006 | crime      | Willow Creek Homes             | sev 3 | police_2 ETA 12 min | opened step 12
EVT-0007 | fire       | Willow Creek Homes             | sev 5 | fire_6 ETA 5 min | opened step 13
EVT-0008 | fire       | Willow Creek Homes             | sev 1 | HELD → fire_7 | opened step 14

=== UNIT STATUS ===
police_0        | police     | Downtown Mall                  | RETURNING → EVT-0004
police_1        | police     | Downtown Mall                  | ON_SCENE → EVT-0005
police_2        | police     | Central Police Station         | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0007
fire_7          | fire       | Riverside Condos               | RETURNING → EVT-0002

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Market [2 min], Willow Creek Homes [2 min], Engine House No. 1 [5 min], Downtown Mall [7 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [5 min], Riverside Market [3 min], Downtown Mall [4 min], Central Police Station [8 min], Willow Creek Homes [5 min]
Central Police Station (police_station) → Riverside Condos [4 min], Downtown Mall [5 min], Central Crossroads [7 min], Aspen Ridge [8 min], Engine House No. 1 [8 min]
Riverside Condos (residential) → Central Police Station [4 min], Downtown Mall [3 min], Aspen Ridge [4 min], Highway 9 Interchange [6 min], Riverside Market [8 min]
Willow Creek Homes (residential) → St. Mary's Medical Center [2 min], Riverside Market [4 min], Engine House No. 1 [5 min]
Aspen Ridge (residential) → Central Police Station [8 min], Riverside Condos [4 min], Highway 9 Interchange [4 min], Downtown Mall [4 min], Riverside Market [6 min], Central Crossroads [6 min]
Riverside Market (commercial) → St. Mary's Medical Center [2 min], Engine House No. 1 [3 min], Willow Creek Homes [4 min], Aspen Ridge [6 min], Downtown Mall [4 min], Riverside Condos [8 min]
Downtown Mall (commercial) → St. Mary's Medical Center [7 min], Engine House No. 1 [4 min], Central Police Station [5 min], Riverside Condos [3 min], Aspen Ridge [4 min], Riverside Market [4 min]
Highway 9 Interchange (road_junction) → Riverside Condos [6 min], Aspen Ridge [4 min], Central Crossroads [5 min]
Central Crossroads (road_junction) → Central Police Station [7 min], Highway 9 Interchange [5 min], Aspen Ridge [6 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → police police_2
Step 13: CALL-0013 → fire ?
Step 14: CALL-0014 → HOLD (fire, waiting for fire_7)

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0008", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Someone fainted at Willow Creek Homes. They're breathing okay now but look really pale. We're on Pine Street.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [2 min], Engine House No. 1 [8 min], Maple Heights [8 min], Northside Junction [8 min], Oakwood Apartments [9 min], Downtown Precinct [10 min], Willow Creek Homes [10 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [2 min], Spring Meadow Estates [5 min], Oakwood Apartments [6 min], Willow Creek Homes [7 min], Parkside Shopping Center [10 min], Southbound Overpass [6 min]
Downtown Precinct (police_station) → Northside Junction [3 min], St. Mary's Medical Center [10 min], Southbound Overpass [10 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Maple Heights [3 min], Oakwood Apartments [3 min], Parkside Shopping Center [12 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [6 min], Spring Meadow Estates [3 min], Maple Heights [6 min], Southbound Overpass [8 min]
Maple Heights (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Spring Meadow Estates [3 min], Oakwood Apartments [6 min], Northside Junction [17 min], Willow Creek Homes [8 min], Southbound Overpass [8 min]
Willow Creek Homes (residential) → Parkside Shopping Center [5 min], Engine House No. 1 [7 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Northside Junction [12 min]
Parkside Shopping Center (commercial) → Spring Meadow Estates [12 min], Willow Creek Homes [5 min], Engine House No. 1 [10 min]
Northside Junction (road_junction) → St. Mary's Medical Center [8 min], Downtown Precinct [3 min], Maple Heights [17 min], Willow Creek Homes [12 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [2 min], Downtown Precinct [10 min], Northside Junction [8 min], Engine House No. 1 [6 min], Maple Heights [8 min], Oakwood Apartments [8 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's a massive fire — the whole block near Maple Heights is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Willow Creek Homes             | sev 3 | ambulance_2 ETA 9 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [2 min], Engine House No. 1 [8 min], Maple Heights [8 min], Northside Junction [8 min], Oakwood Apartments [9 min], Downtown Precinct [10 min], Willow Creek Homes [10 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [2 min], Spring Meadow Estates [5 min], Oakwood Apartments [6 min], Willow Creek Homes [7 min], Parkside Shopping Center [10 min], Southbound Overpass [6 min]
Downtown Precinct (police_station) → Northside Junction [3 min], St. Mary's Medical Center [10 min], Southbound Overpass [10 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Maple Heights [3 min], Oakwood Apartments [3 min], Parkside Shopping Center [12 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [6 min], Spring Meadow Estates [3 min], Maple Heights [6 min], Southbound Overpass [8 min]
Maple Heights (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Spring Meadow Estates [3 min], Oakwood Apartments [6 min], Northside Junction [17 min], Willow Creek Homes [8 min], Southbound Overpass [8 min]
Willow Creek Homes (residential) → Parkside Shopping Center [5 min], Engine House No. 1 [7 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Northside Junction [12 min]
Parkside Shopping Center (commercial) → Spring Meadow Estates [12 min], Willow Creek Homes [5 min], Engine House No. 1 [10 min]
Northside Junction (road_junction) → St. Mary's Medical Center [8 min], Downtown Precinct [3 min], Maple Heights [17 min], Willow Creek Homes [12 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [2 min], Downtown Precinct [10 min], Northside Junction [8 min], Engine House No. 1 [6 min], Maple Heights [8 min], Oakwood Apartments [8 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}