[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Hi, I think I see some smoke coming from behind Aspen Ridge. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Willow Creek Homes             | sev 3 | fire_5 ETA 16 min | opened step 4
EVT-0004 | medical    | Parkside Shopping Center       | sev 3 | ambulance_4 ETA 17 min | opened step 5
EVT-0006 | fire       | Aspen Ridge                    | sev 4 | fire_6 ETA 9 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Willow Creek Homes             | RETURNING → EVT-0005
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Sunset Villas [1 min], Oak Avenue Shops [4 min], Downtown Precinct [7 min], Magnolia Gardens [9 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [6 min], Aspen Ridge [9 min], Oakwood Apartments [11 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Magnolia Gardens [1 min], Oak Avenue Shops [2 min], Eastgate Roundabout [8 min], Oakwood Apartments [6 min], Sunset Villas [7 min], Willow Creek Homes [5 min]
Oakwood Apartments (residential) → Westside Fire Department [11 min], Magnolia Gardens [5 min], Downtown Precinct [6 min], Eastgate Roundabout [4 min], Aspen Ridge [6 min], Willow Creek Homes [6 min], Parkside Shopping Center [5 min]
Sunset Villas (residential) → St. Mary's Medical Center [1 min], Oak Avenue Shops [6 min], Downtown Precinct [7 min], Magnolia Gardens [8 min]
Willow Creek Homes (residential) → Oakwood Apartments [6 min], Magnolia Gardens [5 min], Downtown Precinct [5 min]
Aspen Ridge (residential) → Westside Fire Department [9 min], Oakwood Apartments [6 min], Parkside Shopping Center [4 min], Eastgate Roundabout [4 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [9 min], Downtown Precinct [1 min], Oakwood Apartments [5 min], Sunset Villas [8 min], Willow Creek Homes [5 min], Oak Avenue Shops [4 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [2 min], Sunset Villas [6 min], Magnolia Gardens [4 min]
Parkside Shopping Center (commercial) → Westside Fire Department [6 min], Aspen Ridge [4 min], Oakwood Apartments [5 min], Eastgate Roundabout [5 min]
Eastgate Roundabout (road_junction) → Downtown Precinct [8 min], Oakwood Apartments [4 min], Aspen Ridge [4 min], Parkside Shopping Center [5 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → fire fire_6
Step 11: CALL-0011 → Duplicate of EVT-0004
Step 12: CALL-0012 → Duplicate of EVT-0004

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Oh god, the whole kitchen is on fire at 497 River Avenue! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Willow Creek Homes             | sev 3 | fire_5 ETA 16 min | opened step 4
EVT-0004 | medical    | Parkside Shopping Center       | sev 3 | ambulance_4 ETA 17 min | opened step 5
EVT-0006 | fire       | Aspen Ridge                    | sev 4 | fire_6 ETA 9 min | opened step 10
EVT-0007 | fire       | Aspen Ridge                    | sev 1 | fire_7 ETA 9 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Willow Creek Homes             | RETURNING → EVT-0005
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Sunset Villas [1 min], Oak Avenue Shops [4 min], Downtown Precinct [7 min], Magnolia Gardens [9 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [6 min], Aspen Ridge [9 min], Oakwood Apartments [11 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Magnolia Gardens [1 min], Oak Avenue Shops [2 min], Eastgate Roundabout [8 min], Oakwood Apartments [6 min], Sunset Villas [7 min], Willow Creek Homes [5 min]
Oakwood Apartments (residential) → Westside Fire Department [11 min], Magnolia Gardens [5 min], Downtown Precinct [6 min], Eastgate Roundabout [4 min], Aspen Ridge [6 min], Willow Creek Homes [6 min], Parkside Shopping Center [5 min]
Sunset Villas (residential) → St. Mary's Medical Center [1 min], Oak Avenue Shops [6 min], Downtown Precinct [7 min], Magnolia Gardens [8 min]
Willow Creek Homes (residential) → Oakwood Apartments [6 min], Magnolia Gardens [5 min], Downtown Precinct [5 min]
Aspen Ridge (residential) → Westside Fire Department [9 min], Oakwood Apartments [6 min], Parkside Shopping Center [4 min], Eastgate Roundabout [4 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [9 min], Downtown Precinct [1 min], Oakwood Apartments [5 min], Sunset Villas [8 min], Willow Creek Homes [5 min], Oak Avenue Shops [4 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [2 min], Sunset Villas [6 min], Magnolia Gardens [4 min]
Parkside Shopping Center (commercial) → Westside Fire Department [6 min], Aspen Ridge [4 min], Oakwood Apartments [5 min], Eastgate Roundabout [5 min]
Eastgate Roundabout (road_junction) → Downtown Precinct [8 min], Oakwood Apartments [4 min], Aspen Ridge [4 min], Parkside Shopping Center [5 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0004
Step 12: CALL-0012 → Duplicate of EVT-0004
Step 13: CALL-0013 → fire fire_7

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0007", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Someone's not breathing at Parkside Shopping Center! A bystander is doing CPR. Please send an ambulance to Sunset Avenue immediately!

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Willow Creek Homes             | sev 3 | fire_5 ETA 16 min | opened step 4
EVT-0004 | medical    | Parkside Shopping Center       | sev 3 | ambulance_4 ETA 17 min | opened step 5
EVT-0006 | fire       | Aspen Ridge                    | sev 4 | fire_6 ETA 9 min | opened step 10
EVT-0007 | fire       | Aspen Ridge                    | sev 1 | fire_7 ETA 9 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Sunset Villas [1 min], Oak Avenue Shops [4 min], Downtown Precinct [7 min], Magnolia Gardens [9 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [6 min], Aspen Ridge [9 min], Oakwood Apartments [11 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Magnolia Gardens [1 min], Oak Avenue Shops [2 min], Eastgate Roundabout [8 min], Oakwood Apartments [6 min], Sunset Villas [7 min], Willow Creek Homes [5 min]
Oakwood Apartments (residential) → Westside Fire Department [11 min], Magnolia Gardens [5 min], Downtown Precinct [6 min], Eastgate Roundabout [4 min], Aspen Ridge [6 min], Willow Creek Homes [6 min], Parkside Shopping Center [5 min]
Sunset Villas (residential) → St. Mary's Medical Center [1 min], Oak Avenue Shops [6 min], Downtown Precinct [7 min], Magnolia Gardens [8 min]
Willow Creek Homes (residential) → Oakwood Apartments [6 min], Magnolia Gardens [5 min], Downtown Precinct [5 min]
Aspen Ridge (residential) → Westside Fire Department [9 min], Oakwood Apartments [6 min], Parkside Shopping Center [4 min], Eastgate Roundabout [4 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [9 min], Downtown Precinct [1 min], Oakwood Apartments [5 min], Sunset Villas [8 min], Willow Creek Homes [5 min], Oak Avenue Shops [4 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [2 min], Sunset Villas [6 min], Magnolia Gardens [4 min]
Parkside Shopping Center (commercial) → Westside Fire Department [6 min], Aspen Ridge [4 min], Oakwood Apartments [5 min], Eastgate Roundabout [5 min]
Eastgate Roundabout (road_junction) → Downtown Precinct [8 min], Oakwood Apartments [4 min], Aspen Ridge [4 min], Parkside Shopping Center [5 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0004
Step 13: CALL-0013 → fire fire_7
Step 14: CALL-0014 → Duplicate of EVT-0007

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Car accident at Pine Road and First Avenue. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Aspen Ridge [6 min], Westside Fire Department [5 min], Eastgate Roundabout [9 min], Oak Avenue Shops [10 min]
Westside Fire Department (fire_station) → City Central Hospital [5 min], Aspen Ridge [3 min], Spring Meadow Estates [6 min], Central Police Station [9 min], Oak Avenue Shops [6 min]
Central Police Station (police_station) → Westside Fire Department [9 min], Maple Heights [2 min], Spring Meadow Estates [4 min], Aspen Ridge [8 min], Magnolia Gardens [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [6 min], Central Police Station [4 min], Maple Heights [3 min], Magnolia Gardens [11 min], Aspen Ridge [6 min]
Birchwood Place (residential) → Eastgate Roundabout [5 min], Oak Avenue Shops [6 min], Central Crossroads [8 min], Maple Heights [19 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Westside Fire Department [3 min], Central Police Station [8 min], Spring Meadow Estates [6 min]
Maple Heights (residential) → Central Police Station [2 min], Spring Meadow Estates [3 min], Birchwood Place [19 min]
Magnolia Gardens (residential) → Central Police Station [13 min], Spring Meadow Estates [11 min], Central Crossroads [3 min], Oak Avenue Shops [8 min], Eastgate Roundabout [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [10 min], Birchwood Place [6 min], Magnolia Gardens [8 min], Eastgate Roundabout [1 min], Central Crossroads [5 min], Westside Fire Department [6 min]
Eastgate Roundabout (road_junction) → City Central Hospital [9 min], Birchwood Place [5 min], Magnolia Gardens [9 min], Oak Avenue Shops [1 min], Central Crossroads [6 min]
Central Crossroads (road_junction) → Birchwood Place [8 min], Magnolia Gardens [3 min], Oak Avenue Shops [5 min], Eastgate Roundabout [6 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Fender bender on Pine Road near Magnolia Gardens. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 1 | ambulance_2 ETA 17 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Aspen Ridge [6 min], Westside Fire Department [5 min], Eastgate Roundabout [9 min], Oak Avenue Shops [10 min]
Westside Fire Department (fire_station) → City Central Hospital [5 min], Aspen Ridge [3 min], Spring Meadow Estates [6 min], Central Police Station [9 min], Oak Avenue Shops [6 min]
Central Police Station (police_station) → Westside Fire Department [9 min], Maple Heights [2 min], Spring Meadow Estates [4 min], Aspen Ridge [8 min], Magnolia Gardens [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [6 min], Central Police Station [4 min], Maple Heights [3 min], Magnolia Gardens [11 min], Aspen Ridge [6 min]
Birchwood Place (residential) → Eastgate Roundabout [5 min], Oak Avenue Shops [6 min], Central Crossroads [8 min], Maple Heights [19 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Westside Fire Department [3 min], Central Police Station [8 min], Spring Meadow Estates [6 min]
Maple Heights (residential) → Central Police Station [2 min], Spring Meadow Estates [3 min], Birchwood Place [19 min]
Magnolia Gardens (residential) → Central Police Station [13 min], Spring Meadow Estates [11 min], Central Crossroads [3 min], Oak Avenue Shops [8 min], Eastgate Roundabout [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [10 min], Birchwood Place [6 min], Magnolia Gardens [8 min], Eastgate Roundabout [1 min], Central Crossroads [5 min], Westside Fire Department [6 min]
Eastgate Roundabout (road_junction) → City Central Hospital [9 min], Birchwood Place [5 min], Magnolia Gardens [9 min], Oak Avenue Shops [1 min], Central Crossroads [6 min]
Central Crossroads (road_junction) → Birchwood Place [8 min], Magnolia Gardens [3 min], Oak Avenue Shops [5 min], Eastgate Roundabout [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Building's on fire on Sunset Avenue near Birchwood Place! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 1 | ambulance_2 ETA 17 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Aspen Ridge [6 min], Westside Fire Department [5 min], Eastgate Roundabout [9 min], Oak Avenue Shops [10 min]
Westside Fire Department (fire_station) → City Central Hospital [5 min], Aspen Ridge [3 min], Spring Meadow Estates [6 min], Central Police Station [9 min], Oak Avenue Shops [6 min]
Central Police Station (police_station) → Westside Fire Department [9 min], Maple Heights [2 min], Spring Meadow Estates [4 min], Aspen Ridge [8 min], Magnolia Gardens [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [6 min], Central Police Station [4 min], Maple Heights [3 min], Magnolia Gardens [11 min], Aspen Ridge [6 min]
Birchwood Place (residential) → Eastgate Roundabout [5 min], Oak Avenue Shops [6 min], Central Crossroads [8 min], Maple Heights [19 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Westside Fire Department [3 min], Central Police Station [8 min], Spring Meadow Estates [6 min]
Maple Heights (residential) → Central Police Station [2 min], Spring Meadow Estates [3 min], Birchwood Place [19 min]
Magnolia Gardens (residential) → Central Police Station [13 min], Spring Meadow Estates [11 min], Central Crossroads [3 min], Oak Avenue Shops [8 min], Eastgate Roundabout [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [10 min], Birchwood Place [6 min], Magnolia Gardens [8 min], Eastgate Roundabout [1 min], Central Crossroads [5 min], Westside Fire Department [6 min]
Eastgate Roundabout (road_junction) → City Central Hospital [9 min], Birchwood Place [5 min], Magnolia Gardens [9 min], Oak Avenue Shops [1 min], Central Crossroads [6 min]
Central Crossroads (road_junction) → Birchwood Place [8 min], Magnolia Gardens [3 min], Oak Avenue Shops [5 min], Eastgate Roundabout [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Building's on fire on Sunset Avenue near Birchwood Place! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 1 | ambulance_2 ETA 17 min | opened step 1
EVT-0002 | fire       | Birchwood Place                | sev 3 | fire_5 ETA 12 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Aspen Ridge [6 min], Westside Fire Department [5 min], Eastgate Roundabout [9 min], Oak Avenue Shops [10 min]
Westside Fire Department (fire_station) → City Central Hospital [5 min], Aspen Ridge [3 min], Spring Meadow Estates [6 min], Central Police Station [9 min], Oak Avenue Shops [6 min]
Central Police Station (police_station) → Westside Fire Department [9 min], Maple Heights [2 min], Spring Meadow Estates [4 min], Aspen Ridge [8 min], Magnolia Gardens [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [6 min], Central Police Station [4 min], Maple Heights [3 min], Magnolia Gardens [11 min], Aspen Ridge [6 min]
Birchwood Place (residential) → Eastgate Roundabout [5 min], Oak Avenue Shops [6 min], Central Crossroads [8 min], Maple Heights [19 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Westside Fire Department [3 min], Central Police Station [8 min], Spring Meadow Estates [6 min]
Maple Heights (residential) → Central Police Station [2 min], Spring Meadow Estates [3 min], Birchwood Place [19 min]
Magnolia Gardens (residential) → Central Police Station [13 min], Spring Meadow Estates [11 min], Central Crossroads [3 min], Oak Avenue Shops [8 min], Eastgate Roundabout [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [10 min], Birchwood Place [6 min], Magnolia Gardens [8 min], Eastgate Roundabout [1 min], Central Crossroads [5 min], Westside Fire Department [6 min]
Eastgate Roundabout (road_junction) → City Central Hospital [9 min], Birchwood Place [5 min], Magnolia Gardens [9 min], Oak Avenue Shops [1 min], Central Crossroads [6 min]
Central Crossroads (road_junction) → Birchwood Place [8 min], Magnolia Gardens [3 min], Oak Avenue Shops [5 min], Eastgate Roundabout [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → fire fire_5

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
There's a fire at 832 Lake Lane! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 1 | ambulance_2 ETA 17 min | opened step 1
EVT-0002 | fire       | Birchwood Place                | sev 3 | fire_5 ETA 12 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Aspen Ridge [6 min], Westside Fire Department [5 min], Eastgate Roundabout [9 min], Oak Avenue Shops [10 min]
Westside Fire Department (fire_station) → City Central Hospital [5 min], Aspen Ridge [3 min], Spring Meadow Estates [6 min], Central Police Station [9 min], Oak Avenue Shops [6 min]
Central Police Station (police_station) → Westside Fire Department [9 min], Maple Heights [2 min], Spring Meadow Estates [4 min], Aspen Ridge [8 min], Magnolia Gardens [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [6 min], Central Police Station [4 min], Maple Heights [3 min], Magnolia Gardens [11 min], Aspen Ridge [6 min]
Birchwood Place (residential) → Eastgate Roundabout [5 min], Oak Avenue Shops [6 min], Central Crossroads [8 min], Maple Heights [19 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Westside Fire Department [3 min], Central Police Station [8 min], Spring Meadow Estates [6 min]
Maple Heights (residential) → Central Police Station [2 min], Spring Meadow Estates [3 min], Birchwood Place [19 min]
Magnolia Gardens (residential) → Central Police Station [13 min], Spring Meadow Estates [11 min], Central Crossroads [3 min], Oak Avenue Shops [8 min], Eastgate Roundabout [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [10 min], Birchwood Place [6 min], Magnolia Gardens [8 min], Eastgate Roundabout [1 min], Central Crossroads [5 min], Westside Fire Department [6 min]
Eastgate Roundabout (road_junction) → City Central Hospital [9 min], Birchwood Place [5 min], Magnolia Gardens [9 min], Oak Avenue Shops [1 min], Central Crossroads [6 min]
Central Crossroads (road_junction) → Birchwood Place [8 min], Magnolia Gardens [3 min], Oak Avenue Shops [5 min], Eastgate Roundabout [6 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → fire fire_5
Step 4: CALL-0004 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Hi, I think I see some smoke coming from behind Magnolia Gardens. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 1 | ambulance_2 ETA 17 min | opened step 1
EVT-0002 | fire       | Birchwood Place                | sev 3 | fire_5 ETA 12 min | opened step 3
EVT-0003 | fire       | Maple Heights                  | sev 3 | fire_6 ETA 9 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003

=== CITY REFERENCE ===
City Central Hospital (hospital) → Aspen Ridge [6 min], Westside Fire Department [5 min], Eastgate Roundabout [9 min], Oak Avenue Shops [10 min]
Westside Fire Department (fire_station) → City Central Hospital [5 min], Aspen Ridge [3 min], Spring Meadow Estates [6 min], Central Police Station [9 min], Oak Avenue Shops [6 min]
Central Police Station (police_station) → Westside Fire Department [9 min], Maple Heights [2 min], Spring Meadow Estates [4 min], Aspen Ridge [8 min], Magnolia Gardens [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [6 min], Central Police Station [4 min], Maple Heights [3 min], Magnolia Gardens [11 min], Aspen Ridge [6 min]
Birchwood Place (residential) → Eastgate Roundabout [5 min], Oak Avenue Shops [6 min], Central Crossroads [8 min], Maple Heights [19 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Westside Fire Department [3 min], Central Police Station [8 min], Spring Meadow Estates [6 min]
Maple Heights (residential) → Central Police Station [2 min], Spring Meadow Estates [3 min], Birchwood Place [19 min]
Magnolia Gardens (residential) → Central Police Station [13 min], Spring Meadow Estates [11 min], Central Crossroads [3 min], Oak Avenue Shops [8 min], Eastgate Roundabout [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [10 min], Birchwood Place [6 min], Magnolia Gardens [8 min], Eastgate Roundabout [1 min], Central Crossroads [5 min], Westside Fire Department [6 min]
Eastgate Roundabout (road_junction) → City Central Hospital [9 min], Birchwood Place [5 min], Magnolia Gardens [9 min], Oak Avenue Shops [1 min], Central Crossroads [6 min]
Central Crossroads (road_junction) → Birchwood Place [8 min], Magnolia Gardens [3 min], Oak Avenue Shops [5 min], Eastgate Roundabout [6 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → fire fire_5
Step 4: CALL-0004 → Duplicate of EVT-0002
Step 5: CALL-0005 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_6", "from_event_id": "EVT-0003", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Someone fainted at Aspen Ridge. They're breathing okay now but look really pale. We're on Pine Lane.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 1 | ambulance_2 ETA 17 min | opened step 1
EVT-0002 | fire       | Birchwood Place                | sev 3 | fire_5 ETA 12 min | opened step 3
EVT-0003 | fire       | Maple Heights                  | sev 3 | UNASSIGNED | opened step 5
EVT-0004 | fire       | Magnolia Gardens               | sev 4 | fire_6 ETA 14 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Aspen Ridge [6 min], Westside Fire Department [5 min], Eastgate Roundabout [9 min], Oak Avenue Shops [10 min]
Westside Fire Department (fire_station) → City Central Hospital [5 min], Aspen Ridge [3 min], Spring Meadow Estates [6 min], Central Police Station [9 min], Oak Avenue Shops [6 min]
Central Police Station (police_station) → Westside Fire Department [9 min], Maple Heights [2 min], Spring Meadow Estates [4 min], Aspen Ridge [8 min], Magnolia Gardens [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [6 min], Central Police Station [4 min], Maple Heights [3 min], Magnolia Gardens [11 min], Aspen Ridge [6 min]
Birchwood Place (residential) → Eastgate Roundabout [5 min], Oak Avenue Shops [6 min], Central Crossroads [8 min], Maple Heights [19 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Westside Fire Department [3 min], Central Police Station [8 min], Spring Meadow Estates [6 min]
Maple Heights (residential) → Central Police Station [2 min], Spring Meadow Estates [3 min], Birchwood Place [19 min]
Magnolia Gardens (residential) → Central Police Station [13 min], Spring Meadow Estates [11 min], Central Crossroads [3 min], Oak Avenue Shops [8 min], Eastgate Roundabout [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [10 min], Birchwood Place [6 min], Magnolia Gardens [8 min], Eastgate Roundabout [1 min], Central Crossroads [5 min], Westside Fire Department [6 min]
Eastgate Roundabout (road_junction) → City Central Hospital [9 min], Birchwood Place [5 min], Magnolia Gardens [9 min], Oak Avenue Shops [1 min], Central Crossroads [6 min]
Central Crossroads (road_junction) → Birchwood Place [8 min], Magnolia Gardens [3 min], Oak Avenue Shops [5 min], Eastgate Roundabout [6 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0002
Step 5: CALL-0005 → fire fire_6
Step 6: CALL-0006 → fire ?

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Hi, I think I see some smoke coming from behind Magnolia Gardens. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 1 | ambulance_2 ETA 17 min | opened step 1
EVT-0002 | fire       | Birchwood Place                | sev 3 | fire_5 ETA 12 min | opened step 3
EVT-0003 | fire       | Maple Heights                  | sev 3 | UNASSIGNED | opened step 5
EVT-0004 | fire       | Magnolia Gardens               | sev 4 | fire_6 ETA 14 min | opened step 6
EVT-0005 | medical    | Aspen Ridge                    | sev 1 | ambulance_3 ETA 5 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Aspen Ridge [6 min], Westside Fire Department [5 min], Eastgate Roundabout [9 min], Oak Avenue Shops [10 min]
Westside Fire Department (fire_station) → City Central Hospital [5 min], Aspen Ridge [3 min], Spring Meadow Estates [6 min], Central Police Station [9 min], Oak Avenue Shops [6 min]
Central Police Station (police_station) → Westside Fire Department [9 min], Maple Heights [2 min], Spring Meadow Estates [4 min], Aspen Ridge [8 min], Magnolia Gardens [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [6 min], Central Police Station [4 min], Maple Heights [3 min], Magnolia Gardens [11 min], Aspen Ridge [6 min]
Birchwood Place (residential) → Eastgate Roundabout [5 min], Oak Avenue Shops [6 min], Central Crossroads [8 min], Maple Heights [19 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Westside Fire Department [3 min], Central Police Station [8 min], Spring Meadow Estates [6 min]
Maple Heights (residential) → Central Police Station [2 min], Spring Meadow Estates [3 min], Birchwood Place [19 min]
Magnolia Gardens (residential) → Central Police Station [13 min], Spring Meadow Estates [11 min], Central Crossroads [3 min], Oak Avenue Shops [8 min], Eastgate Roundabout [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [10 min], Birchwood Place [6 min], Magnolia Gardens [8 min], Eastgate Roundabout [1 min], Central Crossroads [5 min], Westside Fire Department [6 min]
Eastgate Roundabout (road_junction) → City Central Hospital [9 min], Birchwood Place [5 min], Magnolia Gardens [9 min], Oak Avenue Shops [1 min], Central Crossroads [6 min]
Central Crossroads (road_junction) → Birchwood Place [8 min], Magnolia Gardens [3 min], Oak Avenue Shops [5 min], Eastgate Roundabout [6 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → fire fire_6
Step 6: CALL-0006 → fire ?
Step 7: CALL-0007 → ambulance ambulance_3

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
There's a fight outside Spring Meadow Estates on Elm Road. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 1 | ambulance_2 ETA 17 min | opened step 1
EVT-0002 | fire       | Birchwood Place                | sev 3 | fire_5 ETA 12 min | opened step 3
EVT-0003 | fire       | Maple Heights                  | sev 3 | UNASSIGNED | opened step 5
EVT-0004 | fire       | Magnolia Gardens               | sev 4 | fire_6 ETA 14 min | opened step 6
EVT-0005 | medical    | Aspen Ridge                    | sev 1 | ambulance_3 ETA 5 min | opened step 7
EVT-0006 | fire       | Magnolia Gardens               | sev 2 | HELD → fire_5 | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Aspen Ridge [6 min], Westside Fire Department [5 min], Eastgate Roundabout [9 min], Oak Avenue Shops [10 min]
Westside Fire Department (fire_station) → City Central Hospital [5 min], Aspen Ridge [3 min], Spring Meadow Estates [6 min], Central Police Station [9 min], Oak Avenue Shops [6 min]
Central Police Station (police_station) → Westside Fire Department [9 min], Maple Heights [2 min], Spring Meadow Estates [4 min], Aspen Ridge [8 min], Magnolia Gardens [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [6 min], Central Police Station [4 min], Maple Heights [3 min], Magnolia Gardens [11 min], Aspen Ridge [6 min]
Birchwood Place (residential) → Eastgate Roundabout [5 min], Oak Avenue Shops [6 min], Central Crossroads [8 min], Maple Heights [19 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Westside Fire Department [3 min], Central Police Station [8 min], Spring Meadow Estates [6 min]
Maple Heights (residential) → Central Police Station [2 min], Spring Meadow Estates [3 min], Birchwood Place [19 min]
Magnolia Gardens (residential) → Central Police Station [13 min], Spring Meadow Estates [11 min], Central Crossroads [3 min], Oak Avenue Shops [8 min], Eastgate Roundabout [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [10 min], Birchwood Place [6 min], Magnolia Gardens [8 min], Eastgate Roundabout [1 min], Central Crossroads [5 min], Westside Fire Department [6 min]
Eastgate Roundabout (road_junction) → City Central Hospital [9 min], Birchwood Place [5 min], Magnolia Gardens [9 min], Oak Avenue Shops [1 min], Central Crossroads [6 min]
Central Crossroads (road_junction) → Birchwood Place [8 min], Magnolia Gardens [3 min], Oak Avenue Shops [5 min], Eastgate Roundabout [6 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → fire ?
Step 7: CALL-0007 → ambulance ambulance_3
Step 8: CALL-0008 → HOLD (fire, waiting for fire_5)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Pedestrian hit by a truck at Sunset Avenue near Maple Heights. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 1 | ambulance_2 ETA 17 min | opened step 1
EVT-0002 | fire       | Birchwood Place                | sev 3 | fire_5 ETA 12 min | opened step 3
EVT-0004 | fire       | Magnolia Gardens               | sev 4 | fire_6 ETA 14 min | opened step 6
EVT-0005 | medical    | Aspen Ridge                    | sev 1 | ambulance_3 ETA 5 min | opened step 7
EVT-0006 | fire       | Magnolia Gardens               | sev 2 | HELD → fire_5 | opened step 8
EVT-0007 | crime      | Spring Meadow Estates          | sev 3 | police_0 ETA 4 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0007
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Aspen Ridge [6 min], Westside Fire Department [5 min], Eastgate Roundabout [9 min], Oak Avenue Shops [10 min]
Westside Fire Department (fire_station) → City Central Hospital [5 min], Aspen Ridge [3 min], Spring Meadow Estates [6 min], Central Police Station [9 min], Oak Avenue Shops [6 min]
Central Police Station (police_station) → Westside Fire Department [9 min], Maple Heights [2 min], Spring Meadow Estates [4 min], Aspen Ridge [8 min], Magnolia Gardens [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [6 min], Central Police Station [4 min], Maple Heights [3 min], Magnolia Gardens [11 min], Aspen Ridge [6 min]
Birchwood Place (residential) → Eastgate Roundabout [5 min], Oak Avenue Shops [6 min], Central Crossroads [8 min], Maple Heights [19 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Westside Fire Department [3 min], Central Police Station [8 min], Spring Meadow Estates [6 min]
Maple Heights (residential) → Central Police Station [2 min], Spring Meadow Estates [3 min], Birchwood Place [19 min]
Magnolia Gardens (residential) → Central Police Station [13 min], Spring Meadow Estates [11 min], Central Crossroads [3 min], Oak Avenue Shops [8 min], Eastgate Roundabout [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [10 min], Birchwood Place [6 min], Magnolia Gardens [8 min], Eastgate Roundabout [1 min], Central Crossroads [5 min], Westside Fire Department [6 min]
Eastgate Roundabout (road_junction) → City Central Hospital [9 min], Birchwood Place [5 min], Magnolia Gardens [9 min], Oak Avenue Shops [1 min], Central Crossroads [6 min]
Central Crossroads (road_junction) → Birchwood Place [8 min], Magnolia Gardens [3 min], Oak Avenue Shops [5 min], Eastgate Roundabout [6 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → ambulance ambulance_3
Step 8: CALL-0008 → HOLD (fire, waiting for fire_5)
Step 9: CALL-0009 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Someone's not breathing at Oak Avenue Shops! A bystander is doing CPR. Please send an ambulance to First Avenue immediately!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 1 | ambulance_2 ETA 17 min | opened step 1
EVT-0002 | fire       | Birchwood Place                | sev 3 | fire_5 ETA 12 min | opened step 3
EVT-0004 | fire       | Magnolia Gardens               | sev 4 | fire_6 ETA 14 min | opened step 6
EVT-0005 | medical    | Aspen Ridge                    | sev 1 | ambulance_3 ETA 5 min | opened step 7
EVT-0006 | fire       | Magnolia Gardens               | sev 2 | HELD → fire_5 | opened step 8
EVT-0007 | crime      | Spring Meadow Estates          | sev 3 | police_0 ETA 4 min | opened step 9
EVT-0008 | accident   | Maple Heights                  | sev 5 | ambulance_4 ETA 13 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0007
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Aspen Ridge [6 min], Westside Fire Department [5 min], Eastgate Roundabout [9 min], Oak Avenue Shops [10 min]
Westside Fire Department (fire_station) → City Central Hospital [5 min], Aspen Ridge [3 min], Spring Meadow Estates [6 min], Central Police Station [9 min], Oak Avenue Shops [6 min]
Central Police Station (police_station) → Westside Fire Department [9 min], Maple Heights [2 min], Spring Meadow Estates [4 min], Aspen Ridge [8 min], Magnolia Gardens [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [6 min], Central Police Station [4 min], Maple Heights [3 min], Magnolia Gardens [11 min], Aspen Ridge [6 min]
Birchwood Place (residential) → Eastgate Roundabout [5 min], Oak Avenue Shops [6 min], Central Crossroads [8 min], Maple Heights [19 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Westside Fire Department [3 min], Central Police Station [8 min], Spring Meadow Estates [6 min]
Maple Heights (residential) → Central Police Station [2 min], Spring Meadow Estates [3 min], Birchwood Place [19 min]
Magnolia Gardens (residential) → Central Police Station [13 min], Spring Meadow Estates [11 min], Central Crossroads [3 min], Oak Avenue Shops [8 min], Eastgate Roundabout [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [10 min], Birchwood Place [6 min], Magnolia Gardens [8 min], Eastgate Roundabout [1 min], Central Crossroads [5 min], Westside Fire Department [6 min]
Eastgate Roundabout (road_junction) → City Central Hospital [9 min], Birchwood Place [5 min], Magnolia Gardens [9 min], Oak Avenue Shops [1 min], Central Crossroads [6 min]
Central Crossroads (road_junction) → Birchwood Place [8 min], Magnolia Gardens [3 min], Oak Avenue Shops [5 min], Eastgate Roundabout [6 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → HOLD (fire, waiting for fire_5)
Step 9: CALL-0009 → police police_0
Step 10: CALL-0010 → ambulance ambulance_4

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
I just got mugged near Magnolia Gardens! The guy ran towards Elm Road. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 1 | ambulance_2 ETA 17 min | opened step 1
EVT-0002 | fire       | Birchwood Place                | sev 3 | fire_5 ETA 12 min | opened step 3
EVT-0004 | fire       | Magnolia Gardens               | sev 4 | fire_6 ETA 14 min | opened step 6
EVT-0005 | medical    | Aspen Ridge                    | sev 1 | ambulance_3 ETA 5 min | opened step 7
EVT-0006 | fire       | Magnolia Gardens               | sev 2 | HELD → fire_5 | opened step 8
EVT-0007 | crime      | Spring Meadow Estates          | sev 3 | police_0 ETA 4 min | opened step 9
EVT-0008 | accident   | Maple Heights                  | sev 5 | ambulance_4 ETA 13 min | opened step 10
EVT-0009 | medical    | Oak Avenue Shops               | sev 3 | HELD → ambulance_3 | opened step 11

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0007
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | Aspen Ridge                    | ON_SCENE → EVT-0005
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Aspen Ridge [6 min], Westside Fire Department [5 min], Eastgate Roundabout [9 min], Oak Avenue Shops [10 min]
Westside Fire Department (fire_station) → City Central Hospital [5 min], Aspen Ridge [3 min], Spring Meadow Estates [6 min], Central Police Station [9 min], Oak Avenue Shops [6 min]
Central Police Station (police_station) → Westside Fire Department [9 min], Maple Heights [2 min], Spring Meadow Estates [4 min], Aspen Ridge [8 min], Magnolia Gardens [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [6 min], Central Police Station [4 min], Maple Heights [3 min], Magnolia Gardens [11 min], Aspen Ridge [6 min]
Birchwood Place (residential) → Eastgate Roundabout [5 min], Oak Avenue Shops [6 min], Central Crossroads [8 min], Maple Heights [19 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Westside Fire Department [3 min], Central Police Station [8 min], Spring Meadow Estates [6 min]
Maple Heights (residential) → Central Police Station [2 min], Spring Meadow Estates [3 min], Birchwood Place [19 min]
Magnolia Gardens (residential) → Central Police Station [13 min], Spring Meadow Estates [11 min], Central Crossroads [3 min], Oak Avenue Shops [8 min], Eastgate Roundabout [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [10 min], Birchwood Place [6 min], Magnolia Gardens [8 min], Eastgate Roundabout [1 min], Central Crossroads [5 min], Westside Fire Department [6 min]
Eastgate Roundabout (road_junction) → City Central Hospital [9 min], Birchwood Place [5 min], Magnolia Gardens [9 min], Oak Avenue Shops [1 min], Central Crossroads [6 min]
Central Crossroads (road_junction) → Birchwood Place [8 min], Magnolia Gardens [3 min], Oak Avenue Shops [5 min], Eastgate Roundabout [6 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → police police_0
Step 10: CALL-0010 → ambulance ambulance_4
Step 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Hello, my neighbor fell and hurt her ankle at 821 First Avenue. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 1 | ambulance_2 ETA 17 min | opened step 1
EVT-0002 | fire       | Birchwood Place                | sev 3 | fire_5 ETA 12 min | opened step 3
EVT-0004 | fire       | Magnolia Gardens               | sev 4 | fire_6 ETA 14 min | opened step 6
EVT-0005 | medical    | Aspen Ridge                    | sev 1 | ambulance_3 ETA 5 min | opened step 7
EVT-0006 | fire       | Magnolia Gardens               | sev 2 | HELD → fire_5 | opened step 8
EVT-0007 | crime      | Spring Meadow Estates          | sev 3 | police_0 ETA 4 min | opened step 9
EVT-0008 | accident   | Maple Heights                  | sev 5 | ambulance_4 ETA 13 min | opened step 10
EVT-0009 | medical    | Oak Avenue Shops               | sev 3 | HELD → ambulance_3 | opened step 11
EVT-0010 | crime      | Magnolia Gardens               | sev 2 | police_1 ETA 13 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Spring Meadow Estates          | ON_SCENE → EVT-0007
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0010
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | Aspen Ridge                    | ON_SCENE → EVT-0005
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Aspen Ridge [6 min], Westside Fire Department [5 min], Eastgate Roundabout [9 min], Oak Avenue Shops [10 min]
Westside Fire Department (fire_station) → City Central Hospital [5 min], Aspen Ridge [3 min], Spring Meadow Estates [6 min], Central Police Station [9 min], Oak Avenue Shops [6 min]
Central Police Station (police_station) → Westside Fire Department [9 min], Maple Heights [2 min], Spring Meadow Estates [4 min], Aspen Ridge [8 min], Magnolia Gardens [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [6 min], Central Police Station [4 min], Maple Heights [3 min], Magnolia Gardens [11 min], Aspen Ridge [6 min]
Birchwood Place (residential) → Eastgate Roundabout [5 min], Oak Avenue Shops [6 min], Central Crossroads [8 min], Maple Heights [19 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Westside Fire Department [3 min], Central Police Station [8 min], Spring Meadow Estates [6 min]
Maple Heights (residential) → Central Police Station [2 min], Spring Meadow Estates [3 min], Birchwood Place [19 min]
Magnolia Gardens (residential) → Central Police Station [13 min], Spring Meadow Estates [11 min], Central Crossroads [3 min], Oak Avenue Shops [8 min], Eastgate Roundabout [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [10 min], Birchwood Place [6 min], Magnolia Gardens [8 min], Eastgate Roundabout [1 min], Central Crossroads [5 min], Westside Fire Department [6 min]
Eastgate Roundabout (road_junction) → City Central Hospital [9 min], Birchwood Place [5 min], Magnolia Gardens [9 min], Oak Avenue Shops [1 min], Central Crossroads [6 min]
Central Crossroads (road_junction) → Birchwood Place [8 min], Magnolia Gardens [3 min], Oak Avenue Shops [5 min], Eastgate Roundabout [6 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → ambulance ambulance_4
Step 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_3)
Step 12: CALL-0012 → police police_1

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0009", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
There's been some kind of mass incident at Spring Meadow Estates — multiple people down, some not moving. We need everything, Elm Road entrance.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 1 | ambulance_2 ETA 17 min | opened step 1
EVT-0002 | fire       | Birchwood Place                | sev 3 | fire_5 ETA 12 min | opened step 3
EVT-0004 | fire       | Magnolia Gardens               | sev 4 | fire_6 ETA 14 min | opened step 6
EVT-0006 | fire       | Magnolia Gardens               | sev 2 | HELD → fire_5 | opened step 8
EVT-0007 | crime      | Spring Meadow Estates          | sev 3 | police_0 ETA 4 min | opened step 9
EVT-0008 | accident   | Maple Heights                  | sev 5 | ambulance_4 ETA 13 min | opened step 10
EVT-0009 | medical    | Oak Avenue Shops               | sev 3 | HELD → ambulance_3 | opened step 11
EVT-0010 | crime      | Magnolia Gardens               | sev 2 | police_1 ETA 13 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Spring Meadow Estates          | ON_SCENE → EVT-0007
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0010
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | Aspen Ridge                    | RETURNING → EVT-0005
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Aspen Ridge [6 min], Westside Fire Department [5 min], Eastgate Roundabout [9 min], Oak Avenue Shops [10 min]
Westside Fire Department (fire_station) → City Central Hospital [5 min], Aspen Ridge [3 min], Spring Meadow Estates [6 min], Central Police Station [9 min], Oak Avenue Shops [6 min]
Central Police Station (police_station) → Westside Fire Department [9 min], Maple Heights [2 min], Spring Meadow Estates [4 min], Aspen Ridge [8 min], Magnolia Gardens [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [6 min], Central Police Station [4 min], Maple Heights [3 min], Magnolia Gardens [11 min], Aspen Ridge [6 min]
Birchwood Place (residential) → Eastgate Roundabout [5 min], Oak Avenue Shops [6 min], Central Crossroads [8 min], Maple Heights [19 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Westside Fire Department [3 min], Central Police Station [8 min], Spring Meadow Estates [6 min]
Maple Heights (residential) → Central Police Station [2 min], Spring Meadow Estates [3 min], Birchwood Place [19 min]
Magnolia Gardens (residential) → Central Police Station [13 min], Spring Meadow Estates [11 min], Central Crossroads [3 min], Oak Avenue Shops [8 min], Eastgate Roundabout [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [10 min], Birchwood Place [6 min], Magnolia Gardens [8 min], Eastgate Roundabout [1 min], Central Crossroads [5 min], Westside Fire Department [6 min]
Eastgate Roundabout (road_junction) → City Central Hospital [9 min], Birchwood Place [5 min], Magnolia Gardens [9 min], Oak Avenue Shops [1 min], Central Crossroads [6 min]
Central Crossroads (road_junction) → Birchwood Place [8 min], Magnolia Gardens [3 min], Oak Avenue Shops [5 min], Eastgate Roundabout [6 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_3)
Step 12: CALL-0012 → police police_1
Step 13: CALL-0013 → Duplicate of EVT-0009

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_2", "from_event_id": "EVT-0001", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
There's a fight outside Spring Meadow Estates on Elm Road. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Birchwood Place                | sev 3 | fire_5 ETA 12 min | opened step 3
EVT-0004 | fire       | Magnolia Gardens               | sev 4 | fire_6 ETA 14 min | opened step 6
EVT-0006 | fire       | Magnolia Gardens               | sev 2 | HELD → fire_5 | opened step 8
EVT-0008 | accident   | Maple Heights                  | sev 5 | ambulance_4 ETA 13 min | opened step 10
EVT-0009 | medical    | Oak Avenue Shops               | sev 3 | HELD → ambulance_3 | opened step 11
EVT-0010 | crime      | Magnolia Gardens               | sev 2 | police_1 ETA 13 min | opened step 12
EVT-0011 | medical    | Spring Meadow Estates          | sev 4 | ambulance_2 ETA 11 min | opened step 14

=== UNIT STATUS ===
police_0        | police     | Spring Meadow Estates          | RETURNING → EVT-0007
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0010
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0011
ambulance_3     | ambulance  | Aspen Ridge                    | RETURNING → EVT-0005
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_5          | fire       | Birchwood Place                | ON_SCENE → EVT-0002
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Aspen Ridge [6 min], Westside Fire Department [5 min], Eastgate Roundabout [9 min], Oak Avenue Shops [10 min]
Westside Fire Department (fire_station) → City Central Hospital [5 min], Aspen Ridge [3 min], Spring Meadow Estates [6 min], Central Police Station [9 min], Oak Avenue Shops [6 min]
Central Police Station (police_station) → Westside Fire Department [9 min], Maple Heights [2 min], Spring Meadow Estates [4 min], Aspen Ridge [8 min], Magnolia Gardens [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [6 min], Central Police Station [4 min], Maple Heights [3 min], Magnolia Gardens [11 min], Aspen Ridge [6 min]
Birchwood Place (residential) → Eastgate Roundabout [5 min], Oak Avenue Shops [6 min], Central Crossroads [8 min], Maple Heights [19 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Westside Fire Department [3 min], Central Police Station [8 min], Spring Meadow Estates [6 min]
Maple Heights (residential) → Central Police Station [2 min], Spring Meadow Estates [3 min], Birchwood Place [19 min]
Magnolia Gardens (residential) → Central Police Station [13 min], Spring Meadow Estates [11 min], Central Crossroads [3 min], Oak Avenue Shops [8 min], Eastgate Roundabout [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [10 min], Birchwood Place [6 min], Magnolia Gardens [8 min], Eastgate Roundabout [1 min], Central Crossroads [5 min], Westside Fire Department [6 min]
Eastgate Roundabout (road_junction) → City Central Hospital [9 min], Birchwood Place [5 min], Magnolia Gardens [9 min], Oak Avenue Shops [1 min], Central Crossroads [6 min]
Central Crossroads (road_junction) → Birchwood Place [8 min], Magnolia Gardens [3 min], Oak Avenue Shops [5 min], Eastgate Roundabout [6 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → police police_1
Step 13: CALL-0013 → Duplicate of EVT-0009
Step 14: CALL-0014 → ambulance ?

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "police_1", "from_event_id": "EVT-0010", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
Multi-car pileup on First Avenue near Oak Avenue Shops! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Birchwood Place                | sev 3 | fire_5 ETA 12 min | opened step 3
EVT-0004 | fire       | Magnolia Gardens               | sev 4 | fire_6 ETA 14 min | opened step 6
EVT-0006 | fire       | Magnolia Gardens               | sev 2 | HELD → fire_5 | opened step 8
EVT-0008 | accident   | Maple Heights                  | sev 5 | ambulance_4 ETA 13 min | opened step 10
EVT-0009 | medical    | Oak Avenue Shops               | sev 3 | ambulance_3 ETA 9 min | opened step 11
EVT-0010 | crime      | Magnolia Gardens               | sev 2 | UNASSIGNED | opened step 12
EVT-0011 | medical    | Spring Meadow Estates          | sev 4 | ambulance_2 ETA 11 min | opened step 14
EVT-0012 | crime      | Spring Meadow Estates          | sev 5 | police_1 ETA 4 min | opened step 15

=== UNIT STATUS ===
police_0        | police     | Spring Meadow Estates          | RETURNING → EVT-0007
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0012
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0011
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0009
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_5          | fire       | Birchwood Place                | ON_SCENE → EVT-0002
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Aspen Ridge [6 min], Westside Fire Department [5 min], Eastgate Roundabout [9 min], Oak Avenue Shops [10 min]
Westside Fire Department (fire_station) → City Central Hospital [5 min], Aspen Ridge [3 min], Spring Meadow Estates [6 min], Central Police Station [9 min], Oak Avenue Shops [6 min]
Central Police Station (police_station) → Westside Fire Department [9 min], Maple Heights [2 min], Spring Meadow Estates [4 min], Aspen Ridge [8 min], Magnolia Gardens [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [6 min], Central Police Station [4 min], Maple Heights [3 min], Magnolia Gardens [11 min], Aspen Ridge [6 min]
Birchwood Place (residential) → Eastgate Roundabout [5 min], Oak Avenue Shops [6 min], Central Crossroads [8 min], Maple Heights [19 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Westside Fire Department [3 min], Central Police Station [8 min], Spring Meadow Estates [6 min]
Maple Heights (residential) → Central Police Station [2 min], Spring Meadow Estates [3 min], Birchwood Place [19 min]
Magnolia Gardens (residential) → Central Police Station [13 min], Spring Meadow Estates [11 min], Central Crossroads [3 min], Oak Avenue Shops [8 min], Eastgate Roundabout [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [10 min], Birchwood Place [6 min], Magnolia Gardens [8 min], Eastgate Roundabout [1 min], Central Crossroads [5 min], Westside Fire Department [6 min]
Eastgate Roundabout (road_junction) → City Central Hospital [9 min], Birchwood Place [5 min], Magnolia Gardens [9 min], Oak Avenue Shops [1 min], Central Crossroads [6 min]
Central Crossroads (road_junction) → Birchwood Place [8 min], Magnolia Gardens [3 min], Oak Avenue Shops [5 min], Eastgate Roundabout [6 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → Duplicate of EVT-0009
Step 14: CALL-0014 → ambulance ?
Step 15: CALL-0015 → police ?

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
Fender bender on Pine Road near Magnolia Gardens. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Magnolia Gardens               | sev 4 | fire_6 ETA 14 min | opened step 6
EVT-0006 | fire       | Magnolia Gardens               | sev 2 | HELD → fire_5 | opened step 8
EVT-0008 | accident   | Maple Heights                  | sev 5 | ambulance_4 ETA 13 min | opened step 10
EVT-0009 | medical    | Oak Avenue Shops               | sev 3 | ambulance_3 ETA 9 min | opened step 11
EVT-0011 | medical    | Spring Meadow Estates          | sev 4 | ambulance_2 ETA 11 min | opened step 14
EVT-0012 | crime      | Spring Meadow Estates          | sev 5 | police_1 ETA 4 min | opened step 15
EVT-0013 | accident   | Oak Avenue Shops               | sev 3 | HELD → ambulance_4 | opened step 16

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0012
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0011
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0009
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_5          | fire       | Birchwood Place                | RETURNING → EVT-0002
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Aspen Ridge [6 min], Westside Fire Department [5 min], Eastgate Roundabout [9 min], Oak Avenue Shops [10 min]
Westside Fire Department (fire_station) → City Central Hospital [5 min], Aspen Ridge [3 min], Spring Meadow Estates [6 min], Central Police Station [9 min], Oak Avenue Shops [6 min]
Central Police Station (police_station) → Westside Fire Department [9 min], Maple Heights [2 min], Spring Meadow Estates [4 min], Aspen Ridge [8 min], Magnolia Gardens [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [6 min], Central Police Station [4 min], Maple Heights [3 min], Magnolia Gardens [11 min], Aspen Ridge [6 min]
Birchwood Place (residential) → Eastgate Roundabout [5 min], Oak Avenue Shops [6 min], Central Crossroads [8 min], Maple Heights [19 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Westside Fire Department [3 min], Central Police Station [8 min], Spring Meadow Estates [6 min]
Maple Heights (residential) → Central Police Station [2 min], Spring Meadow Estates [3 min], Birchwood Place [19 min]
Magnolia Gardens (residential) → Central Police Station [13 min], Spring Meadow Estates [11 min], Central Crossroads [3 min], Oak Avenue Shops [8 min], Eastgate Roundabout [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [10 min], Birchwood Place [6 min], Magnolia Gardens [8 min], Eastgate Roundabout [1 min], Central Crossroads [5 min], Westside Fire Department [6 min]
Eastgate Roundabout (road_junction) → City Central Hospital [9 min], Birchwood Place [5 min], Magnolia Gardens [9 min], Oak Avenue Shops [1 min], Central Crossroads [6 min]
Central Crossroads (road_junction) → Birchwood Place [8 min], Magnolia Gardens [3 min], Oak Avenue Shops [5 min], Eastgate Roundabout [6 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → ambulance ?
Step 15: CALL-0015 → police ?
Step 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_4)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0009", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
There's been some kind of mass incident at Maple Heights — multiple people down, some not moving. We need everything, Lake Lane entrance.

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Magnolia Gardens               | sev 4 | fire_6 ETA 14 min | opened step 6
EVT-0006 | fire       | Magnolia Gardens               | sev 2 | HELD → fire_5 | opened step 8
EVT-0008 | accident   | Maple Heights                  | sev 5 | ambulance_4 ETA 13 min | opened step 10
EVT-0009 | medical    | Oak Avenue Shops               | sev 3 | HELD → ambulance_3 | opened step 11
EVT-0011 | medical    | Spring Meadow Estates          | sev 4 | ambulance_2 ETA 11 min | opened step 14
EVT-0012 | crime      | Spring Meadow Estates          | sev 5 | police_1 ETA 4 min | opened step 15
EVT-0013 | accident   | Oak Avenue Shops               | sev 3 | HELD → ambulance_4 | opened step 16
EVT-0014 | accident   | Magnolia Gardens               | sev 5 | ambulance_3 ETA 17 min | opened step 17

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0012
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0011
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0014
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_5          | fire       | Birchwood Place                | RETURNING → EVT-0002
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Aspen Ridge [6 min], Westside Fire Department [5 min], Eastgate Roundabout [9 min], Oak Avenue Shops [10 min]
Westside Fire Department (fire_station) → City Central Hospital [5 min], Aspen Ridge [3 min], Spring Meadow Estates [6 min], Central Police Station [9 min], Oak Avenue Shops [6 min]
Central Police Station (police_station) → Westside Fire Department [9 min], Maple Heights [2 min], Spring Meadow Estates [4 min], Aspen Ridge [8 min], Magnolia Gardens [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [6 min], Central Police Station [4 min], Maple Heights [3 min], Magnolia Gardens [11 min], Aspen Ridge [6 min]
Birchwood Place (residential) → Eastgate Roundabout [5 min], Oak Avenue Shops [6 min], Central Crossroads [8 min], Maple Heights [19 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Westside Fire Department [3 min], Central Police Station [8 min], Spring Meadow Estates [6 min]
Maple Heights (residential) → Central Police Station [2 min], Spring Meadow Estates [3 min], Birchwood Place [19 min]
Magnolia Gardens (residential) → Central Police Station [13 min], Spring Meadow Estates [11 min], Central Crossroads [3 min], Oak Avenue Shops [8 min], Eastgate Roundabout [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [10 min], Birchwood Place [6 min], Magnolia Gardens [8 min], Eastgate Roundabout [1 min], Central Crossroads [5 min], Westside Fire Department [6 min]
Eastgate Roundabout (road_junction) → City Central Hospital [9 min], Birchwood Place [5 min], Magnolia Gardens [9 min], Oak Avenue Shops [1 min], Central Crossroads [6 min]
Central Crossroads (road_junction) → Birchwood Place [8 min], Magnolia Gardens [3 min], Oak Avenue Shops [5 min], Eastgate Roundabout [6 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → police ?
Step 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_4)
Step 17: CALL-0017 → ambulance ?

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_2", "from_event_id": "EVT-0011", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
Someone fainted at Spring Meadow Estates. They're breathing okay now but look really pale. We're on Elm Road.

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Magnolia Gardens               | sev 4 | fire_6 ETA 14 min | opened step 6
EVT-0006 | fire       | Magnolia Gardens               | sev 2 | fire_5 ETA 14 min | opened step 8
EVT-0008 | accident   | Maple Heights                  | sev 5 | ambulance_4 ETA 13 min | opened step 10
EVT-0009 | medical    | Oak Avenue Shops               | sev 3 | HELD → ambulance_3 | opened step 11
EVT-0012 | crime      | Spring Meadow Estates          | sev 5 | police_1 ETA 4 min | opened step 15
EVT-0013 | accident   | Oak Avenue Shops               | sev 3 | HELD → ambulance_4 | opened step 16
EVT-0014 | accident   | Magnolia Gardens               | sev 5 | ambulance_3 ETA 17 min | opened step 17
EVT-0015 | medical    | Maple Heights                  | sev 5 | ambulance_2 ETA 13 min | opened step 18

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Spring Meadow Estates          | ON_SCENE → EVT-0012
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0015
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0014
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Aspen Ridge [6 min], Westside Fire Department [5 min], Eastgate Roundabout [9 min], Oak Avenue Shops [10 min]
Westside Fire Department (fire_station) → City Central Hospital [5 min], Aspen Ridge [3 min], Spring Meadow Estates [6 min], Central Police Station [9 min], Oak Avenue Shops [6 min]
Central Police Station (police_station) → Westside Fire Department [9 min], Maple Heights [2 min], Spring Meadow Estates [4 min], Aspen Ridge [8 min], Magnolia Gardens [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [6 min], Central Police Station [4 min], Maple Heights [3 min], Magnolia Gardens [11 min], Aspen Ridge [6 min]
Birchwood Place (residential) → Eastgate Roundabout [5 min], Oak Avenue Shops [6 min], Central Crossroads [8 min], Maple Heights [19 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Westside Fire Department [3 min], Central Police Station [8 min], Spring Meadow Estates [6 min]
Maple Heights (residential) → Central Police Station [2 min], Spring Meadow Estates [3 min], Birchwood Place [19 min]
Magnolia Gardens (residential) → Central Police Station [13 min], Spring Meadow Estates [11 min], Central Crossroads [3 min], Oak Avenue Shops [8 min], Eastgate Roundabout [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [10 min], Birchwood Place [6 min], Magnolia Gardens [8 min], Eastgate Roundabout [1 min], Central Crossroads [5 min], Westside Fire Department [6 min]
Eastgate Roundabout (road_junction) → City Central Hospital [9 min], Birchwood Place [5 min], Magnolia Gardens [9 min], Oak Avenue Shops [1 min], Central Crossroads [6 min]
Central Crossroads (road_junction) → Birchwood Place [8 min], Magnolia Gardens [3 min], Oak Avenue Shops [5 min], Eastgate Roundabout [6 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_4)
Step 17: CALL-0017 → ambulance ?
Step 18: CALL-0018 → ambulance ?

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
There's a fire at 573 Elm Road! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Magnolia Gardens               | sev 4 | fire_6 ETA 14 min | opened step 6
EVT-0006 | fire       | Magnolia Gardens               | sev 2 | fire_5 ETA 14 min | opened step 8
EVT-0008 | accident   | Maple Heights                  | sev 5 | ambulance_4 ETA 13 min | opened step 10
EVT-0009 | medical    | Oak Avenue Shops               | sev 3 | HELD → ambulance_3 | opened step 11
EVT-0012 | crime      | Spring Meadow Estates          | sev 5 | police_1 ETA 4 min | opened step 15
EVT-0013 | accident   | Oak Avenue Shops               | sev 3 | HELD → ambulance_4 | opened step 16
EVT-0014 | accident   | Magnolia Gardens               | sev 5 | ambulance_3 ETA 17 min | opened step 17
EVT-0015 | medical    | Maple Heights                  | sev 5 | ambulance_2 ETA 13 min | opened step 18
EVT-0016 | medical    | Spring Meadow Estates          | sev 2 | HELD → ambulance_4 | opened step 19

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Spring Meadow Estates          | ON_SCENE → EVT-0012
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0015
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0014
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_6          | fire       | Magnolia Gardens               | ON_SCENE → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Aspen Ridge [6 min], Westside Fire Department [5 min], Eastgate Roundabout [9 min], Oak Avenue Shops [10 min]
Westside Fire Department (fire_station) → City Central Hospital [5 min], Aspen Ridge [3 min], Spring Meadow Estates [6 min], Central Police Station [9 min], Oak Avenue Shops [6 min]
Central Police Station (police_station) → Westside Fire Department [9 min], Maple Heights [2 min], Spring Meadow Estates [4 min], Aspen Ridge [8 min], Magnolia Gardens [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [6 min], Central Police Station [4 min], Maple Heights [3 min], Magnolia Gardens [11 min], Aspen Ridge [6 min]
Birchwood Place (residential) → Eastgate Roundabout [5 min], Oak Avenue Shops [6 min], Central Crossroads [8 min], Maple Heights [19 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Westside Fire Department [3 min], Central Police Station [8 min], Spring Meadow Estates [6 min]
Maple Heights (residential) → Central Police Station [2 min], Spring Meadow Estates [3 min], Birchwood Place [19 min]
Magnolia Gardens (residential) → Central Police Station [13 min], Spring Meadow Estates [11 min], Central Crossroads [3 min], Oak Avenue Shops [8 min], Eastgate Roundabout [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [10 min], Birchwood Place [6 min], Magnolia Gardens [8 min], Eastgate Roundabout [1 min], Central Crossroads [5 min], Westside Fire Department [6 min]
Eastgate Roundabout (road_junction) → City Central Hospital [9 min], Birchwood Place [5 min], Magnolia Gardens [9 min], Oak Avenue Shops [1 min], Central Crossroads [6 min]
Central Crossroads (road_junction) → Birchwood Place [8 min], Magnolia Gardens [3 min], Oak Avenue Shops [5 min], Eastgate Roundabout [6 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → ambulance ?
Step 18: CALL-0018 → ambulance ?
Step 19: CALL-0019 → HOLD (ambulance, waiting for ambulance_4)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_5", "from_event_id": "EVT-0006", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
A cyclist got hit by a car near Riverside Market. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Fire Station [1 min], Sunset Villas [5 min], Riverside Condos [6 min], Central Police Station [10 min], Aspen Ridge [10 min]
Central Fire Station (fire_station) → City Central Hospital [1 min], Sunset Villas [4 min], Riverside Condos [5 min]
Central Police Station (police_station) → Aspen Ridge [9 min], Birchwood Place [10 min], Sunset Villas [8 min], Willow Creek Homes [11 min], City Central Hospital [10 min]
Sunset Villas (residential) → City Central Hospital [5 min], Central Fire Station [4 min], Central Police Station [8 min], Birchwood Place [4 min], Aspen Ridge [7 min]
Aspen Ridge (residential) → Central Police Station [9 min], Sunset Villas [7 min], Birchwood Place [2 min], Willow Creek Homes [2 min], Downtown Mall [5 min], City Central Hospital [10 min], Riverside Condos [9 min]
Birchwood Place (residential) → Central Police Station [10 min], Sunset Villas [4 min], Aspen Ridge [2 min], Willow Creek Homes [4 min], Riverside Market [6 min]
Riverside Condos (residential) → City Central Hospital [6 min], Eastgate Roundabout [5 min], Central Fire Station [5 min], Aspen Ridge [9 min]
Willow Creek Homes (residential) → Central Police Station [11 min], Aspen Ridge [2 min], Birchwood Place [4 min], Downtown Mall [1 min], Riverside Market [5 min], Eastgate Roundabout [7 min]
Riverside Market (commercial) → Birchwood Place [6 min], Eastgate Roundabout [4 min], Willow Creek Homes [5 min], Downtown Mall [6 min]
Downtown Mall (commercial) → Aspen Ridge [5 min], Willow Creek Homes [1 min], Riverside Market [6 min], Eastgate Roundabout [9 min]
Eastgate Roundabout (road_junction) → Riverside Condos [5 min], Riverside Market [4 min], Downtown Mall [9 min], Willow Creek Homes [7 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}