[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
Car accident at Second Street and Spring Street. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0005 | crime      | Central Plaza                  | sev 2 | police_0 ETA 16 min | opened step 7
EVT-0008 | fire       | Oakwood Apartments             | sev 5 | fire_6 ETA 6 min | opened step 10
EVT-0009 | fire       | Lakeview Residences            | sev 1 | HELD → fire_6 | opened step 11
EVT-0010 | accident   | Central Plaza                  | sev 4 | HELD → ambulance_3 | opened step 13
EVT-0011 | medical    | Willow Creek Homes             | sev 4 | HELD → ambulance_3 | opened step 14
EVT-0012 | medical    | Lakeview Residences            | sev 5 | ambulance_4 ETA 3 min | opened step 16
EVT-0013 | accident   | Lakeview Residences            | sev 4 | HELD → ambulance_3 | opened step 17

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Lakeview Residences            | RETURNING → EVT-0006
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Central Plaza                  | RETURNING → EVT-0004
ambulance_4     | ambulance  | Lakeview Residences            | ON_SCENE → EVT-0012
fire_5          | fire       | Central Plaza                  | RETURNING → EVT-0003
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
City Central Hospital (hospital) → Lakeview Residences [4 min], Oakwood Apartments [7 min], Central Police Station [10 min], Central Plaza [10 min], Westside Fire Department [13 min], Willow Creek Homes [9 min]
Westside Fire Department (fire_station) → Willow Creek Homes [3 min], Southbound Overpass [8 min], Oakwood Apartments [7 min], City Central Hospital [13 min], Lakeview Residences [11 min], Northside Junction [9 min]
Central Police Station (police_station) → City Central Hospital [10 min], Southbound Overpass [4 min], Northside Junction [3 min], Oakwood Apartments [4 min], Willow Creek Homes [6 min]
Oakwood Apartments (residential) → City Central Hospital [7 min], Westside Fire Department [7 min], Central Police Station [4 min], Willow Creek Homes [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], Northside Junction [7 min]
Willow Creek Homes (residential) → Westside Fire Department [3 min], Central Police Station [6 min], Oakwood Apartments [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], City Central Hospital [9 min], Central Plaza [10 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Oakwood Apartments [5 min], Willow Creek Homes [5 min], Westside Fire Department [11 min], Central Plaza [8 min]
Central Plaza (commercial) → City Central Hospital [10 min], Lakeview Residences [8 min], Willow Creek Homes [10 min]
Northside Junction (road_junction) → Central Police Station [3 min], Southbound Overpass [3 min], Oakwood Apartments [7 min], Westside Fire Department [9 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Central Police Station [4 min], Oakwood Apartments [4 min], Willow Creek Homes [4 min], Northside Junction [3 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → ambulance ?
Step 17: CALL-0017 → HOLD (ambulance, waiting for ambulance_3)
Step 18: CALL-0018 → Duplicate of EVT-0005

[Assistant] {"action_type": "hold", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
There's a man having chest pains at 917 Spring Street. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0005 | crime      | Central Plaza                  | sev 2 | police_0 ETA 16 min | opened step 7
EVT-0008 | fire       | Oakwood Apartments             | sev 5 | fire_6 ETA 6 min | opened step 10
EVT-0009 | fire       | Lakeview Residences            | sev 1 | HELD → fire_6 | opened step 11
EVT-0010 | accident   | Central Plaza                  | sev 4 | ambulance_3 ETA 10 min | opened step 13
EVT-0011 | medical    | Willow Creek Homes             | sev 4 | HELD → ambulance_3 | opened step 14
EVT-0012 | medical    | Lakeview Residences            | sev 5 | ambulance_4 ETA 3 min | opened step 16
EVT-0013 | accident   | Lakeview Residences            | sev 4 | HELD → ambulance_3 | opened step 17
EVT-0014 | accident   | Willow Creek Homes             | sev 5 | HELD → ambulance_3 | opened step 19

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Lakeview Residences            | RETURNING → EVT-0006
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0010
ambulance_4     | ambulance  | Lakeview Residences            | ON_SCENE → EVT-0012
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Oakwood Apartments             | ON_SCENE → EVT-0008

=== CITY REFERENCE ===
City Central Hospital (hospital) → Lakeview Residences [4 min], Oakwood Apartments [7 min], Central Police Station [10 min], Central Plaza [10 min], Westside Fire Department [13 min], Willow Creek Homes [9 min]
Westside Fire Department (fire_station) → Willow Creek Homes [3 min], Southbound Overpass [8 min], Oakwood Apartments [7 min], City Central Hospital [13 min], Lakeview Residences [11 min], Northside Junction [9 min]
Central Police Station (police_station) → City Central Hospital [10 min], Southbound Overpass [4 min], Northside Junction [3 min], Oakwood Apartments [4 min], Willow Creek Homes [6 min]
Oakwood Apartments (residential) → City Central Hospital [7 min], Westside Fire Department [7 min], Central Police Station [4 min], Willow Creek Homes [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], Northside Junction [7 min]
Willow Creek Homes (residential) → Westside Fire Department [3 min], Central Police Station [6 min], Oakwood Apartments [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], City Central Hospital [9 min], Central Plaza [10 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Oakwood Apartments [5 min], Willow Creek Homes [5 min], Westside Fire Department [11 min], Central Plaza [8 min]
Central Plaza (commercial) → City Central Hospital [10 min], Lakeview Residences [8 min], Willow Creek Homes [10 min]
Northside Junction (road_junction) → Central Police Station [3 min], Southbound Overpass [3 min], Oakwood Apartments [7 min], Westside Fire Department [9 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Central Police Station [4 min], Oakwood Apartments [4 min], Willow Creek Homes [4 min], Northside Junction [3 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → HOLD (ambulance, waiting for ambulance_3)
Step 18: CALL-0018 → Duplicate of EVT-0005
Step 19: CALL-0019 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Bad crash on Cedar Road! Car flipped over near Pinecrest Homes. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Aspen Ridge [3 min], Westside Fire Department [6 min], Oakwood Apartments [7 min], Downtown Mall [10 min]
Westside Fire Department (fire_station) → Riverside General Hospital [6 min], Aspen Ridge [5 min], Pinecrest Homes [13 min], Lakeview Residences [7 min]
Downtown Precinct (police_station) → Central Plaza [1 min], Magnolia Gardens [3 min], Oakwood Apartments [6 min], Southbound Overpass [6 min]
Aspen Ridge (residential) → Riverside General Hospital [3 min], Westside Fire Department [5 min], Oakwood Apartments [9 min], Lakeview Residences [7 min]
Pinecrest Homes (residential) → Magnolia Gardens [4 min], Oakwood Apartments [5 min], Central Plaza [4 min], Downtown Mall [4 min], Westside Fire Department [13 min], Lakeview Residences [13 min], Southbound Overpass [12 min]
Lakeview Residences (residential) → Southbound Overpass [6 min], Westside Fire Department [7 min], Aspen Ridge [7 min], Pinecrest Homes [13 min]
Oakwood Apartments (residential) → Riverside General Hospital [7 min], Downtown Precinct [6 min], Aspen Ridge [9 min], Pinecrest Homes [5 min], Central Plaza [5 min], Magnolia Gardens [4 min], Downtown Mall [9 min], Southbound Overpass [9 min]
Magnolia Gardens (residential) → Downtown Precinct [3 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Central Plaza [2 min], Downtown Mall [8 min]
Central Plaza (commercial) → Downtown Precinct [1 min], Pinecrest Homes [4 min], Oakwood Apartments [5 min], Magnolia Gardens [2 min], Downtown Mall [10 min], Southbound Overpass [8 min]
Downtown Mall (commercial) → Pinecrest Homes [4 min], Magnolia Gardens [8 min], Oakwood Apartments [9 min], Central Plaza [10 min], Riverside General Hospital [10 min]
Southbound Overpass (road_junction) → Lakeview Residences [6 min], Downtown Precinct [6 min], Oakwood Apartments [9 min], Central Plaza [8 min], Pinecrest Homes [12 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's been some kind of mass incident at Central Plaza — multiple people down, some not moving. We need everything, First Street entrance.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Pinecrest Homes                | sev 4 | ambulance_3 ETA 12 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Aspen Ridge [3 min], Westside Fire Department [6 min], Oakwood Apartments [7 min], Downtown Mall [10 min]
Westside Fire Department (fire_station) → Riverside General Hospital [6 min], Aspen Ridge [5 min], Pinecrest Homes [13 min], Lakeview Residences [7 min]
Downtown Precinct (police_station) → Central Plaza [1 min], Magnolia Gardens [3 min], Oakwood Apartments [6 min], Southbound Overpass [6 min]
Aspen Ridge (residential) → Riverside General Hospital [3 min], Westside Fire Department [5 min], Oakwood Apartments [9 min], Lakeview Residences [7 min]
Pinecrest Homes (residential) → Magnolia Gardens [4 min], Oakwood Apartments [5 min], Central Plaza [4 min], Downtown Mall [4 min], Westside Fire Department [13 min], Lakeview Residences [13 min], Southbound Overpass [12 min]
Lakeview Residences (residential) → Southbound Overpass [6 min], Westside Fire Department [7 min], Aspen Ridge [7 min], Pinecrest Homes [13 min]
Oakwood Apartments (residential) → Riverside General Hospital [7 min], Downtown Precinct [6 min], Aspen Ridge [9 min], Pinecrest Homes [5 min], Central Plaza [5 min], Magnolia Gardens [4 min], Downtown Mall [9 min], Southbound Overpass [9 min]
Magnolia Gardens (residential) → Downtown Precinct [3 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Central Plaza [2 min], Downtown Mall [8 min]
Central Plaza (commercial) → Downtown Precinct [1 min], Pinecrest Homes [4 min], Oakwood Apartments [5 min], Magnolia Gardens [2 min], Downtown Mall [10 min], Southbound Overpass [8 min]
Downtown Mall (commercial) → Pinecrest Homes [4 min], Magnolia Gardens [8 min], Oakwood Apartments [9 min], Central Plaza [10 min], Riverside General Hospital [10 min]
Southbound Overpass (road_junction) → Lakeview Residences [6 min], Downtown Precinct [6 min], Oakwood Apartments [9 min], Central Plaza [8 min], Pinecrest Homes [12 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 306 First Street, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Pinecrest Homes                | sev 4 | ambulance_3 ETA 12 min | opened step 1
EVT-0002 | medical    | Central Plaza                  | sev 4 | ambulance_4 ETA 12 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Aspen Ridge [3 min], Westside Fire Department [6 min], Oakwood Apartments [7 min], Downtown Mall [10 min]
Westside Fire Department (fire_station) → Riverside General Hospital [6 min], Aspen Ridge [5 min], Pinecrest Homes [13 min], Lakeview Residences [7 min]
Downtown Precinct (police_station) → Central Plaza [1 min], Magnolia Gardens [3 min], Oakwood Apartments [6 min], Southbound Overpass [6 min]
Aspen Ridge (residential) → Riverside General Hospital [3 min], Westside Fire Department [5 min], Oakwood Apartments [9 min], Lakeview Residences [7 min]
Pinecrest Homes (residential) → Magnolia Gardens [4 min], Oakwood Apartments [5 min], Central Plaza [4 min], Downtown Mall [4 min], Westside Fire Department [13 min], Lakeview Residences [13 min], Southbound Overpass [12 min]
Lakeview Residences (residential) → Southbound Overpass [6 min], Westside Fire Department [7 min], Aspen Ridge [7 min], Pinecrest Homes [13 min]
Oakwood Apartments (residential) → Riverside General Hospital [7 min], Downtown Precinct [6 min], Aspen Ridge [9 min], Pinecrest Homes [5 min], Central Plaza [5 min], Magnolia Gardens [4 min], Downtown Mall [9 min], Southbound Overpass [9 min]
Magnolia Gardens (residential) → Downtown Precinct [3 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Central Plaza [2 min], Downtown Mall [8 min]
Central Plaza (commercial) → Downtown Precinct [1 min], Pinecrest Homes [4 min], Oakwood Apartments [5 min], Magnolia Gardens [2 min], Downtown Mall [10 min], Southbound Overpass [8 min]
Downtown Mall (commercial) → Pinecrest Homes [4 min], Magnolia Gardens [8 min], Oakwood Apartments [9 min], Central Plaza [10 min], Riverside General Hospital [10 min]
Southbound Overpass (road_junction) → Lakeview Residences [6 min], Downtown Precinct [6 min], Oakwood Apartments [9 min], Central Plaza [8 min], Pinecrest Homes [12 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's been some kind of mass incident at Central Plaza — multiple people down, some not moving. We need everything, First Street entrance.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Pinecrest Homes                | sev 4 | ambulance_3 ETA 12 min | opened step 1
EVT-0002 | medical    | Central Plaza                  | sev 4 | ambulance_4 ETA 12 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Aspen Ridge [3 min], Westside Fire Department [6 min], Oakwood Apartments [7 min], Downtown Mall [10 min]
Westside Fire Department (fire_station) → Riverside General Hospital [6 min], Aspen Ridge [5 min], Pinecrest Homes [13 min], Lakeview Residences [7 min]
Downtown Precinct (police_station) → Central Plaza [1 min], Magnolia Gardens [3 min], Oakwood Apartments [6 min], Southbound Overpass [6 min]
Aspen Ridge (residential) → Riverside General Hospital [3 min], Westside Fire Department [5 min], Oakwood Apartments [9 min], Lakeview Residences [7 min]
Pinecrest Homes (residential) → Magnolia Gardens [4 min], Oakwood Apartments [5 min], Central Plaza [4 min], Downtown Mall [4 min], Westside Fire Department [13 min], Lakeview Residences [13 min], Southbound Overpass [12 min]
Lakeview Residences (residential) → Southbound Overpass [6 min], Westside Fire Department [7 min], Aspen Ridge [7 min], Pinecrest Homes [13 min]
Oakwood Apartments (residential) → Riverside General Hospital [7 min], Downtown Precinct [6 min], Aspen Ridge [9 min], Pinecrest Homes [5 min], Central Plaza [5 min], Magnolia Gardens [4 min], Downtown Mall [9 min], Southbound Overpass [9 min]
Magnolia Gardens (residential) → Downtown Precinct [3 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Central Plaza [2 min], Downtown Mall [8 min]
Central Plaza (commercial) → Downtown Precinct [1 min], Pinecrest Homes [4 min], Oakwood Apartments [5 min], Magnolia Gardens [2 min], Downtown Mall [10 min], Southbound Overpass [8 min]
Downtown Mall (commercial) → Pinecrest Homes [4 min], Magnolia Gardens [8 min], Oakwood Apartments [9 min], Central Plaza [10 min], Riverside General Hospital [10 min]
Southbound Overpass (road_junction) → Lakeview Residences [6 min], Downtown Precinct [6 min], Oakwood Apartments [9 min], Central Plaza [8 min], Pinecrest Homes [12 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → ambulance ambulance_4
Step 3: CALL-0003 → Duplicate of EVT-0002

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Bad crash on Third Lane! Car flipped over near Magnolia Gardens. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Pinecrest Homes                | sev 4 | ambulance_3 ETA 12 min | opened step 1
EVT-0002 | medical    | Central Plaza                  | sev 4 | ambulance_4 ETA 12 min | opened step 2
EVT-0003 | medical    | Central Plaza                  | sev 3 | HELD → ambulance_3 | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Aspen Ridge [3 min], Westside Fire Department [6 min], Oakwood Apartments [7 min], Downtown Mall [10 min]
Westside Fire Department (fire_station) → Riverside General Hospital [6 min], Aspen Ridge [5 min], Pinecrest Homes [13 min], Lakeview Residences [7 min]
Downtown Precinct (police_station) → Central Plaza [1 min], Magnolia Gardens [3 min], Oakwood Apartments [6 min], Southbound Overpass [6 min]
Aspen Ridge (residential) → Riverside General Hospital [3 min], Westside Fire Department [5 min], Oakwood Apartments [9 min], Lakeview Residences [7 min]
Pinecrest Homes (residential) → Magnolia Gardens [4 min], Oakwood Apartments [5 min], Central Plaza [4 min], Downtown Mall [4 min], Westside Fire Department [13 min], Lakeview Residences [13 min], Southbound Overpass [12 min]
Lakeview Residences (residential) → Southbound Overpass [6 min], Westside Fire Department [7 min], Aspen Ridge [7 min], Pinecrest Homes [13 min]
Oakwood Apartments (residential) → Riverside General Hospital [7 min], Downtown Precinct [6 min], Aspen Ridge [9 min], Pinecrest Homes [5 min], Central Plaza [5 min], Magnolia Gardens [4 min], Downtown Mall [9 min], Southbound Overpass [9 min]
Magnolia Gardens (residential) → Downtown Precinct [3 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Central Plaza [2 min], Downtown Mall [8 min]
Central Plaza (commercial) → Downtown Precinct [1 min], Pinecrest Homes [4 min], Oakwood Apartments [5 min], Magnolia Gardens [2 min], Downtown Mall [10 min], Southbound Overpass [8 min]
Downtown Mall (commercial) → Pinecrest Homes [4 min], Magnolia Gardens [8 min], Oakwood Apartments [9 min], Central Plaza [10 min], Riverside General Hospital [10 min]
Southbound Overpass (road_junction) → Lakeview Residences [6 min], Downtown Precinct [6 min], Oakwood Apartments [9 min], Central Plaza [8 min], Pinecrest Homes [12 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_4
Step 3: CALL-0003 → Duplicate of EVT-0002
Step 4: CALL-0004 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Fender bender on Maple Road near Aspen Ridge. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Pinecrest Homes                | sev 4 | ambulance_3 ETA 12 min | opened step 1
EVT-0002 | medical    | Central Plaza                  | sev 4 | ambulance_4 ETA 12 min | opened step 2
EVT-0003 | medical    | Central Plaza                  | sev 3 | HELD → ambulance_3 | opened step 4
EVT-0004 | accident   | Magnolia Gardens               | sev 3 | HELD → ambulance_3 | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Aspen Ridge [3 min], Westside Fire Department [6 min], Oakwood Apartments [7 min], Downtown Mall [10 min]
Westside Fire Department (fire_station) → Riverside General Hospital [6 min], Aspen Ridge [5 min], Pinecrest Homes [13 min], Lakeview Residences [7 min]
Downtown Precinct (police_station) → Central Plaza [1 min], Magnolia Gardens [3 min], Oakwood Apartments [6 min], Southbound Overpass [6 min]
Aspen Ridge (residential) → Riverside General Hospital [3 min], Westside Fire Department [5 min], Oakwood Apartments [9 min], Lakeview Residences [7 min]
Pinecrest Homes (residential) → Magnolia Gardens [4 min], Oakwood Apartments [5 min], Central Plaza [4 min], Downtown Mall [4 min], Westside Fire Department [13 min], Lakeview Residences [13 min], Southbound Overpass [12 min]
Lakeview Residences (residential) → Southbound Overpass [6 min], Westside Fire Department [7 min], Aspen Ridge [7 min], Pinecrest Homes [13 min]
Oakwood Apartments (residential) → Riverside General Hospital [7 min], Downtown Precinct [6 min], Aspen Ridge [9 min], Pinecrest Homes [5 min], Central Plaza [5 min], Magnolia Gardens [4 min], Downtown Mall [9 min], Southbound Overpass [9 min]
Magnolia Gardens (residential) → Downtown Precinct [3 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Central Plaza [2 min], Downtown Mall [8 min]
Central Plaza (commercial) → Downtown Precinct [1 min], Pinecrest Homes [4 min], Oakwood Apartments [5 min], Magnolia Gardens [2 min], Downtown Mall [10 min], Southbound Overpass [8 min]
Downtown Mall (commercial) → Pinecrest Homes [4 min], Magnolia Gardens [8 min], Oakwood Apartments [9 min], Central Plaza [10 min], Riverside General Hospital [10 min]
Southbound Overpass (road_junction) → Lakeview Residences [6 min], Downtown Precinct [6 min], Oakwood Apartments [9 min], Central Plaza [8 min], Pinecrest Homes [12 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0002
Step 4: CALL-0004 → HOLD (ambulance, waiting for ambulance_3)
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Oh god, the whole kitchen is on fire at 246 Hill Street! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Pinecrest Homes                | sev 4 | ambulance_3 ETA 12 min | opened step 1
EVT-0002 | medical    | Central Plaza                  | sev 4 | ambulance_4 ETA 12 min | opened step 2
EVT-0003 | medical    | Central Plaza                  | sev 3 | HELD → ambulance_3 | opened step 4
EVT-0004 | accident   | Magnolia Gardens               | sev 3 | HELD → ambulance_3 | opened step 5
EVT-0005 | accident   | Aspen Ridge                    | sev 2 | HELD → ambulance_3 | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Aspen Ridge [3 min], Westside Fire Department [6 min], Oakwood Apartments [7 min], Downtown Mall [10 min]
Westside Fire Department (fire_station) → Riverside General Hospital [6 min], Aspen Ridge [5 min], Pinecrest Homes [13 min], Lakeview Residences [7 min]
Downtown Precinct (police_station) → Central Plaza [1 min], Magnolia Gardens [3 min], Oakwood Apartments [6 min], Southbound Overpass [6 min]
Aspen Ridge (residential) → Riverside General Hospital [3 min], Westside Fire Department [5 min], Oakwood Apartments [9 min], Lakeview Residences [7 min]
Pinecrest Homes (residential) → Magnolia Gardens [4 min], Oakwood Apartments [5 min], Central Plaza [4 min], Downtown Mall [4 min], Westside Fire Department [13 min], Lakeview Residences [13 min], Southbound Overpass [12 min]
Lakeview Residences (residential) → Southbound Overpass [6 min], Westside Fire Department [7 min], Aspen Ridge [7 min], Pinecrest Homes [13 min]
Oakwood Apartments (residential) → Riverside General Hospital [7 min], Downtown Precinct [6 min], Aspen Ridge [9 min], Pinecrest Homes [5 min], Central Plaza [5 min], Magnolia Gardens [4 min], Downtown Mall [9 min], Southbound Overpass [9 min]
Magnolia Gardens (residential) → Downtown Precinct [3 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Central Plaza [2 min], Downtown Mall [8 min]
Central Plaza (commercial) → Downtown Precinct [1 min], Pinecrest Homes [4 min], Oakwood Apartments [5 min], Magnolia Gardens [2 min], Downtown Mall [10 min], Southbound Overpass [8 min]
Downtown Mall (commercial) → Pinecrest Homes [4 min], Magnolia Gardens [8 min], Oakwood Apartments [9 min], Central Plaza [10 min], Riverside General Hospital [10 min]
Southbound Overpass (road_junction) → Lakeview Residences [6 min], Downtown Precinct [6 min], Oakwood Apartments [9 min], Central Plaza [8 min], Pinecrest Homes [12 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → HOLD (ambulance, waiting for ambulance_3)
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_3)
Step 6: CALL-0006 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Hi, I think I see some smoke coming from behind Lakeview Residences. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Pinecrest Homes                | sev 4 | ambulance_3 ETA 12 min | opened step 1
EVT-0002 | medical    | Central Plaza                  | sev 4 | ambulance_4 ETA 12 min | opened step 2
EVT-0003 | medical    | Central Plaza                  | sev 3 | HELD → ambulance_3 | opened step 4
EVT-0004 | accident   | Magnolia Gardens               | sev 3 | HELD → ambulance_3 | opened step 5
EVT-0005 | accident   | Aspen Ridge                    | sev 2 | HELD → ambulance_3 | opened step 6
EVT-0006 | fire       | Downtown Mall                  | sev 4 | fire_5 ETA 16 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Aspen Ridge [3 min], Westside Fire Department [6 min], Oakwood Apartments [7 min], Downtown Mall [10 min]
Westside Fire Department (fire_station) → Riverside General Hospital [6 min], Aspen Ridge [5 min], Pinecrest Homes [13 min], Lakeview Residences [7 min]
Downtown Precinct (police_station) → Central Plaza [1 min], Magnolia Gardens [3 min], Oakwood Apartments [6 min], Southbound Overpass [6 min]
Aspen Ridge (residential) → Riverside General Hospital [3 min], Westside Fire Department [5 min], Oakwood Apartments [9 min], Lakeview Residences [7 min]
Pinecrest Homes (residential) → Magnolia Gardens [4 min], Oakwood Apartments [5 min], Central Plaza [4 min], Downtown Mall [4 min], Westside Fire Department [13 min], Lakeview Residences [13 min], Southbound Overpass [12 min]
Lakeview Residences (residential) → Southbound Overpass [6 min], Westside Fire Department [7 min], Aspen Ridge [7 min], Pinecrest Homes [13 min]
Oakwood Apartments (residential) → Riverside General Hospital [7 min], Downtown Precinct [6 min], Aspen Ridge [9 min], Pinecrest Homes [5 min], Central Plaza [5 min], Magnolia Gardens [4 min], Downtown Mall [9 min], Southbound Overpass [9 min]
Magnolia Gardens (residential) → Downtown Precinct [3 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Central Plaza [2 min], Downtown Mall [8 min]
Central Plaza (commercial) → Downtown Precinct [1 min], Pinecrest Homes [4 min], Oakwood Apartments [5 min], Magnolia Gardens [2 min], Downtown Mall [10 min], Southbound Overpass [8 min]
Downtown Mall (commercial) → Pinecrest Homes [4 min], Magnolia Gardens [8 min], Oakwood Apartments [9 min], Central Plaza [10 min], Riverside General Hospital [10 min]
Southbound Overpass (road_junction) → Lakeview Residences [6 min], Downtown Precinct [6 min], Oakwood Apartments [9 min], Central Plaza [8 min], Pinecrest Homes [12 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_3)
Step 6: CALL-0006 → HOLD (ambulance, waiting for ambulance_3)
Step 7: CALL-0007 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
There's a man having chest pains at 448 Hill Street. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Pinecrest Homes                | sev 4 | ambulance_3 ETA 12 min | opened step 1
EVT-0002 | medical    | Central Plaza                  | sev 4 | ambulance_4 ETA 12 min | opened step 2
EVT-0003 | medical    | Central Plaza                  | sev 3 | HELD → ambulance_3 | opened step 4
EVT-0004 | accident   | Magnolia Gardens               | sev 3 | HELD → ambulance_3 | opened step 5
EVT-0005 | accident   | Aspen Ridge                    | sev 2 | HELD → ambulance_3 | opened step 6
EVT-0006 | fire       | Downtown Mall                  | sev 4 | fire_5 ETA 16 min | opened step 7
EVT-0007 | fire       | Lakeview Residences            | sev 1 | fire_6 ETA 6 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Aspen Ridge [3 min], Westside Fire Department [6 min], Oakwood Apartments [7 min], Downtown Mall [10 min]
Westside Fire Department (fire_station) → Riverside General Hospital [6 min], Aspen Ridge [5 min], Pinecrest Homes [13 min], Lakeview Residences [7 min]
Downtown Precinct (police_station) → Central Plaza [1 min], Magnolia Gardens [3 min], Oakwood Apartments [6 min], Southbound Overpass [6 min]
Aspen Ridge (residential) → Riverside General Hospital [3 min], Westside Fire Department [5 min], Oakwood Apartments [9 min], Lakeview Residences [7 min]
Pinecrest Homes (residential) → Magnolia Gardens [4 min], Oakwood Apartments [5 min], Central Plaza [4 min], Downtown Mall [4 min], Westside Fire Department [13 min], Lakeview Residences [13 min], Southbound Overpass [12 min]
Lakeview Residences (residential) → Southbound Overpass [6 min], Westside Fire Department [7 min], Aspen Ridge [7 min], Pinecrest Homes [13 min]
Oakwood Apartments (residential) → Riverside General Hospital [7 min], Downtown Precinct [6 min], Aspen Ridge [9 min], Pinecrest Homes [5 min], Central Plaza [5 min], Magnolia Gardens [4 min], Downtown Mall [9 min], Southbound Overpass [9 min]
Magnolia Gardens (residential) → Downtown Precinct [3 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Central Plaza [2 min], Downtown Mall [8 min]
Central Plaza (commercial) → Downtown Precinct [1 min], Pinecrest Homes [4 min], Oakwood Apartments [5 min], Magnolia Gardens [2 min], Downtown Mall [10 min], Southbound Overpass [8 min]
Downtown Mall (commercial) → Pinecrest Homes [4 min], Magnolia Gardens [8 min], Oakwood Apartments [9 min], Central Plaza [10 min], Riverside General Hospital [10 min]
Southbound Overpass (road_junction) → Lakeview Residences [6 min], Downtown Precinct [6 min], Oakwood Apartments [9 min], Central Plaza [8 min], Pinecrest Homes [12 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → HOLD (ambulance, waiting for ambulance_3)
Step 7: CALL-0007 → fire fire_5
Step 8: CALL-0008 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0001", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Active shooter at Oakwood Apartments! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Central Plaza                  | sev 4 | ambulance_4 ETA 12 min | opened step 2
EVT-0003 | medical    | Central Plaza                  | sev 3 | HELD → ambulance_3 | opened step 4
EVT-0004 | accident   | Magnolia Gardens               | sev 3 | HELD → ambulance_3 | opened step 5
EVT-0005 | accident   | Aspen Ridge                    | sev 2 | HELD → ambulance_3 | opened step 6
EVT-0006 | fire       | Downtown Mall                  | sev 4 | fire_5 ETA 16 min | opened step 7
EVT-0007 | fire       | Lakeview Residences            | sev 1 | fire_6 ETA 6 min | opened step 8
EVT-0008 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 10 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Aspen Ridge [3 min], Westside Fire Department [6 min], Oakwood Apartments [7 min], Downtown Mall [10 min]
Westside Fire Department (fire_station) → Riverside General Hospital [6 min], Aspen Ridge [5 min], Pinecrest Homes [13 min], Lakeview Residences [7 min]
Downtown Precinct (police_station) → Central Plaza [1 min], Magnolia Gardens [3 min], Oakwood Apartments [6 min], Southbound Overpass [6 min]
Aspen Ridge (residential) → Riverside General Hospital [3 min], Westside Fire Department [5 min], Oakwood Apartments [9 min], Lakeview Residences [7 min]
Pinecrest Homes (residential) → Magnolia Gardens [4 min], Oakwood Apartments [5 min], Central Plaza [4 min], Downtown Mall [4 min], Westside Fire Department [13 min], Lakeview Residences [13 min], Southbound Overpass [12 min]
Lakeview Residences (residential) → Southbound Overpass [6 min], Westside Fire Department [7 min], Aspen Ridge [7 min], Pinecrest Homes [13 min]
Oakwood Apartments (residential) → Riverside General Hospital [7 min], Downtown Precinct [6 min], Aspen Ridge [9 min], Pinecrest Homes [5 min], Central Plaza [5 min], Magnolia Gardens [4 min], Downtown Mall [9 min], Southbound Overpass [9 min]
Magnolia Gardens (residential) → Downtown Precinct [3 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Central Plaza [2 min], Downtown Mall [8 min]
Central Plaza (commercial) → Downtown Precinct [1 min], Pinecrest Homes [4 min], Oakwood Apartments [5 min], Magnolia Gardens [2 min], Downtown Mall [10 min], Southbound Overpass [8 min]
Downtown Mall (commercial) → Pinecrest Homes [4 min], Magnolia Gardens [8 min], Oakwood Apartments [9 min], Central Plaza [10 min], Riverside General Hospital [10 min]
Southbound Overpass (road_junction) → Lakeview Residences [6 min], Downtown Precinct [6 min], Oakwood Apartments [9 min], Central Plaza [8 min], Pinecrest Homes [12 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → fire fire_5
Step 8: CALL-0008 → fire fire_6
Step 9: CALL-0009 → ambulance ?

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Fender bender on Maple Drive near Magnolia Gardens. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Sunset Villas [1 min], Oak Avenue Shops [4 min], Downtown Precinct [7 min], Magnolia Gardens [9 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [6 min], Aspen Ridge [9 min], Oakwood Apartments [11 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Magnolia Gardens [1 min], Oak Avenue Shops [2 min], Eastgate Roundabout [8 min], Oakwood Apartments [6 min], Sunset Villas [7 min], Willow Creek Homes [5 min]
Oakwood Apartments (residential) → Westside Fire Department [11 min], Magnolia Gardens [5 min], Downtown Precinct [6 min], Eastgate Roundabout [4 min], Aspen Ridge [6 min], Willow Creek Homes [6 min], Parkside Shopping Center [5 min]
Sunset Villas (residential) → St. Mary's Medical Center [1 min], Oak Avenue Shops [6 min], Downtown Precinct [7 min], Magnolia Gardens [8 min]
Willow Creek Homes (residential) → Oakwood Apartments [6 min], Magnolia Gardens [5 min], Downtown Precinct [5 min]
Aspen Ridge (residential) → Westside Fire Department [9 min], Oakwood Apartments [6 min], Parkside Shopping Center [4 min], Eastgate Roundabout [4 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [9 min], Downtown Precinct [1 min], Oakwood Apartments [5 min], Sunset Villas [8 min], Willow Creek Homes [5 min], Oak Avenue Shops [4 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [2 min], Sunset Villas [6 min], Magnolia Gardens [4 min]
Parkside Shopping Center (commercial) → Westside Fire Department [6 min], Aspen Ridge [4 min], Oakwood Apartments [5 min], Eastgate Roundabout [5 min]
Eastgate Roundabout (road_junction) → Downtown Precinct [8 min], Oakwood Apartments [4 min], Aspen Ridge [4 min], Parkside Shopping Center [5 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's a fight outside Sunset Villas on First Avenue. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 7 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Sunset Villas [1 min], Oak Avenue Shops [4 min], Downtown Precinct [7 min], Magnolia Gardens [9 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [6 min], Aspen Ridge [9 min], Oakwood Apartments [11 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Magnolia Gardens [1 min], Oak Avenue Shops [2 min], Eastgate Roundabout [8 min], Oakwood Apartments [6 min], Sunset Villas [7 min], Willow Creek Homes [5 min]
Oakwood Apartments (residential) → Westside Fire Department [11 min], Magnolia Gardens [5 min], Downtown Precinct [6 min], Eastgate Roundabout [4 min], Aspen Ridge [6 min], Willow Creek Homes [6 min], Parkside Shopping Center [5 min]
Sunset Villas (residential) → St. Mary's Medical Center [1 min], Oak Avenue Shops [6 min], Downtown Precinct [7 min], Magnolia Gardens [8 min]
Willow Creek Homes (residential) → Oakwood Apartments [6 min], Magnolia Gardens [5 min], Downtown Precinct [5 min]
Aspen Ridge (residential) → Westside Fire Department [9 min], Oakwood Apartments [6 min], Parkside Shopping Center [4 min], Eastgate Roundabout [4 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [9 min], Downtown Precinct [1 min], Oakwood Apartments [5 min], Sunset Villas [8 min], Willow Creek Homes [5 min], Oak Avenue Shops [4 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [2 min], Sunset Villas [6 min], Magnolia Gardens [4 min]
Parkside Shopping Center (commercial) → Westside Fire Department [6 min], Aspen Ridge [4 min], Oakwood Apartments [5 min], Eastgate Roundabout [5 min]
Eastgate Roundabout (road_junction) → Downtown Precinct [8 min], Oakwood Apartments [4 min], Aspen Ridge [4 min], Parkside Shopping Center [5 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's a fight outside Sunset Villas on First Avenue. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 7 min | opened step 1
EVT-0002 | crime      | Sunset Villas                  | sev 1 | police_0 ETA 7 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Sunset Villas [1 min], Oak Avenue Shops [4 min], Downtown Precinct [7 min], Magnolia Gardens [9 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [6 min], Aspen Ridge [9 min], Oakwood Apartments [11 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Magnolia Gardens [1 min], Oak Avenue Shops [2 min], Eastgate Roundabout [8 min], Oakwood Apartments [6 min], Sunset Villas [7 min], Willow Creek Homes [5 min]
Oakwood Apartments (residential) → Westside Fire Department [11 min], Magnolia Gardens [5 min], Downtown Precinct [6 min], Eastgate Roundabout [4 min], Aspen Ridge [6 min], Willow Creek Homes [6 min], Parkside Shopping Center [5 min]
Sunset Villas (residential) → St. Mary's Medical Center [1 min], Oak Avenue Shops [6 min], Downtown Precinct [7 min], Magnolia Gardens [8 min]
Willow Creek Homes (residential) → Oakwood Apartments [6 min], Magnolia Gardens [5 min], Downtown Precinct [5 min]
Aspen Ridge (residential) → Westside Fire Department [9 min], Oakwood Apartments [6 min], Parkside Shopping Center [4 min], Eastgate Roundabout [4 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [9 min], Downtown Precinct [1 min], Oakwood Apartments [5 min], Sunset Villas [8 min], Willow Creek Homes [5 min], Oak Avenue Shops [4 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [2 min], Sunset Villas [6 min], Magnolia Gardens [4 min]
Parkside Shopping Center (commercial) → Westside Fire Department [6 min], Aspen Ridge [4 min], Oakwood Apartments [5 min], Eastgate Roundabout [5 min]
Eastgate Roundabout (road_junction) → Downtown Precinct [8 min], Oakwood Apartments [4 min], Aspen Ridge [4 min], Parkside Shopping Center [5 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Building's on fire on Park Avenue near Willow Creek Homes! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 7 min | opened step 1
EVT-0002 | crime      | Sunset Villas                  | sev 1 | police_0 ETA 7 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Sunset Villas [1 min], Oak Avenue Shops [4 min], Downtown Precinct [7 min], Magnolia Gardens [9 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [6 min], Aspen Ridge [9 min], Oakwood Apartments [11 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Magnolia Gardens [1 min], Oak Avenue Shops [2 min], Eastgate Roundabout [8 min], Oakwood Apartments [6 min], Sunset Villas [7 min], Willow Creek Homes [5 min]
Oakwood Apartments (residential) → Westside Fire Department [11 min], Magnolia Gardens [5 min], Downtown Precinct [6 min], Eastgate Roundabout [4 min], Aspen Ridge [6 min], Willow Creek Homes [6 min], Parkside Shopping Center [5 min]
Sunset Villas (residential) → St. Mary's Medical Center [1 min], Oak Avenue Shops [6 min], Downtown Precinct [7 min], Magnolia Gardens [8 min]
Willow Creek Homes (residential) → Oakwood Apartments [6 min], Magnolia Gardens [5 min], Downtown Precinct [5 min]
Aspen Ridge (residential) → Westside Fire Department [9 min], Oakwood Apartments [6 min], Parkside Shopping Center [4 min], Eastgate Roundabout [4 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [9 min], Downtown Precinct [1 min], Oakwood Apartments [5 min], Sunset Villas [8 min], Willow Creek Homes [5 min], Oak Avenue Shops [4 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [2 min], Sunset Villas [6 min], Magnolia Gardens [4 min]
Parkside Shopping Center (commercial) → Westside Fire Department [6 min], Aspen Ridge [4 min], Oakwood Apartments [5 min], Eastgate Roundabout [5 min]
Eastgate Roundabout (road_junction) → Downtown Precinct [8 min], Oakwood Apartments [4 min], Aspen Ridge [4 min], Parkside Shopping Center [5 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → police police_0
Step 3: CALL-0003 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 233 Sunset Avenue, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 7 min | opened step 1
EVT-0002 | crime      | Sunset Villas                  | sev 1 | police_0 ETA 7 min | opened step 2
EVT-0003 | fire       | Willow Creek Homes             | sev 3 | fire_5 ETA 16 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Sunset Villas [1 min], Oak Avenue Shops [4 min], Downtown Precinct [7 min], Magnolia Gardens [9 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [6 min], Aspen Ridge [9 min], Oakwood Apartments [11 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Magnolia Gardens [1 min], Oak Avenue Shops [2 min], Eastgate Roundabout [8 min], Oakwood Apartments [6 min], Sunset Villas [7 min], Willow Creek Homes [5 min]
Oakwood Apartments (residential) → Westside Fire Department [11 min], Magnolia Gardens [5 min], Downtown Precinct [6 min], Eastgate Roundabout [4 min], Aspen Ridge [6 min], Willow Creek Homes [6 min], Parkside Shopping Center [5 min]
Sunset Villas (residential) → St. Mary's Medical Center [1 min], Oak Avenue Shops [6 min], Downtown Precinct [7 min], Magnolia Gardens [8 min]
Willow Creek Homes (residential) → Oakwood Apartments [6 min], Magnolia Gardens [5 min], Downtown Precinct [5 min]
Aspen Ridge (residential) → Westside Fire Department [9 min], Oakwood Apartments [6 min], Parkside Shopping Center [4 min], Eastgate Roundabout [4 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [9 min], Downtown Precinct [1 min], Oakwood Apartments [5 min], Sunset Villas [8 min], Willow Creek Homes [5 min], Oak Avenue Shops [4 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [2 min], Sunset Villas [6 min], Magnolia Gardens [4 min]
Parkside Shopping Center (commercial) → Westside Fire Department [6 min], Aspen Ridge [4 min], Oakwood Apartments [5 min], Eastgate Roundabout [5 min]
Eastgate Roundabout (road_junction) → Downtown Precinct [8 min], Oakwood Apartments [4 min], Aspen Ridge [4 min], Parkside Shopping Center [5 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → police police_0
Step 3: CALL-0003 → Duplicate of EVT-0002
Step 4: CALL-0004 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's a fire at 596 Park Avenue! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 7 min | opened step 1
EVT-0002 | crime      | Sunset Villas                  | sev 1 | police_0 ETA 7 min | opened step 2
EVT-0003 | fire       | Willow Creek Homes             | sev 3 | fire_5 ETA 16 min | opened step 4
EVT-0004 | medical    | Parkside Shopping Center       | sev 3 | ambulance_4 ETA 17 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Sunset Villas [1 min], Oak Avenue Shops [4 min], Downtown Precinct [7 min], Magnolia Gardens [9 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [6 min], Aspen Ridge [9 min], Oakwood Apartments [11 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Magnolia Gardens [1 min], Oak Avenue Shops [2 min], Eastgate Roundabout [8 min], Oakwood Apartments [6 min], Sunset Villas [7 min], Willow Creek Homes [5 min]
Oakwood Apartments (residential) → Westside Fire Department [11 min], Magnolia Gardens [5 min], Downtown Precinct [6 min], Eastgate Roundabout [4 min], Aspen Ridge [6 min], Willow Creek Homes [6 min], Parkside Shopping Center [5 min]
Sunset Villas (residential) → St. Mary's Medical Center [1 min], Oak Avenue Shops [6 min], Downtown Precinct [7 min], Magnolia Gardens [8 min]
Willow Creek Homes (residential) → Oakwood Apartments [6 min], Magnolia Gardens [5 min], Downtown Precinct [5 min]
Aspen Ridge (residential) → Westside Fire Department [9 min], Oakwood Apartments [6 min], Parkside Shopping Center [4 min], Eastgate Roundabout [4 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [9 min], Downtown Precinct [1 min], Oakwood Apartments [5 min], Sunset Villas [8 min], Willow Creek Homes [5 min], Oak Avenue Shops [4 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [2 min], Sunset Villas [6 min], Magnolia Gardens [4 min]
Parkside Shopping Center (commercial) → Westside Fire Department [6 min], Aspen Ridge [4 min], Oakwood Apartments [5 min], Eastgate Roundabout [5 min]
Eastgate Roundabout (road_junction) → Downtown Precinct [8 min], Oakwood Apartments [4 min], Aspen Ridge [4 min], Parkside Shopping Center [5 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0002
Step 4: CALL-0004 → fire fire_5
Step 5: CALL-0005 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Active shooter at Willow Creek Homes! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 7 min | opened step 1
EVT-0002 | crime      | Sunset Villas                  | sev 1 | police_0 ETA 7 min | opened step 2
EVT-0003 | fire       | Willow Creek Homes             | sev 3 | fire_5 ETA 16 min | opened step 4
EVT-0004 | medical    | Parkside Shopping Center       | sev 3 | ambulance_4 ETA 17 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Sunset Villas [1 min], Oak Avenue Shops [4 min], Downtown Precinct [7 min], Magnolia Gardens [9 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [6 min], Aspen Ridge [9 min], Oakwood Apartments [11 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Magnolia Gardens [1 min], Oak Avenue Shops [2 min], Eastgate Roundabout [8 min], Oakwood Apartments [6 min], Sunset Villas [7 min], Willow Creek Homes [5 min]
Oakwood Apartments (residential) → Westside Fire Department [11 min], Magnolia Gardens [5 min], Downtown Precinct [6 min], Eastgate Roundabout [4 min], Aspen Ridge [6 min], Willow Creek Homes [6 min], Parkside Shopping Center [5 min]
Sunset Villas (residential) → St. Mary's Medical Center [1 min], Oak Avenue Shops [6 min], Downtown Precinct [7 min], Magnolia Gardens [8 min]
Willow Creek Homes (residential) → Oakwood Apartments [6 min], Magnolia Gardens [5 min], Downtown Precinct [5 min]
Aspen Ridge (residential) → Westside Fire Department [9 min], Oakwood Apartments [6 min], Parkside Shopping Center [4 min], Eastgate Roundabout [4 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [9 min], Downtown Precinct [1 min], Oakwood Apartments [5 min], Sunset Villas [8 min], Willow Creek Homes [5 min], Oak Avenue Shops [4 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [2 min], Sunset Villas [6 min], Magnolia Gardens [4 min]
Parkside Shopping Center (commercial) → Westside Fire Department [6 min], Aspen Ridge [4 min], Oakwood Apartments [5 min], Eastgate Roundabout [5 min]
Eastgate Roundabout (road_junction) → Downtown Precinct [8 min], Oakwood Apartments [4 min], Aspen Ridge [4 min], Parkside Shopping Center [5 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → fire fire_5
Step 5: CALL-0005 → ambulance ambulance_4
Step 6: CALL-0006 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Pedestrian hit by a truck at Lake Road near Magnolia Gardens. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 7 min | opened step 1
EVT-0002 | crime      | Sunset Villas                  | sev 1 | police_0 ETA 7 min | opened step 2
EVT-0003 | fire       | Willow Creek Homes             | sev 3 | fire_5 ETA 16 min | opened step 4
EVT-0004 | medical    | Parkside Shopping Center       | sev 3 | ambulance_4 ETA 17 min | opened step 5
EVT-0005 | crime      | Willow Creek Homes             | sev 3 | police_1 ETA 4 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0005
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Magnolia Gardens               | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Sunset Villas [1 min], Oak Avenue Shops [4 min], Downtown Precinct [7 min], Magnolia Gardens [9 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [6 min], Aspen Ridge [9 min], Oakwood Apartments [11 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Magnolia Gardens [1 min], Oak Avenue Shops [2 min], Eastgate Roundabout [8 min], Oakwood Apartments [6 min], Sunset Villas [7 min], Willow Creek Homes [5 min]
Oakwood Apartments (residential) → Westside Fire Department [11 min], Magnolia Gardens [5 min], Downtown Precinct [6 min], Eastgate Roundabout [4 min], Aspen Ridge [6 min], Willow Creek Homes [6 min], Parkside Shopping Center [5 min]
Sunset Villas (residential) → St. Mary's Medical Center [1 min], Oak Avenue Shops [6 min], Downtown Precinct [7 min], Magnolia Gardens [8 min]
Willow Creek Homes (residential) → Oakwood Apartments [6 min], Magnolia Gardens [5 min], Downtown Precinct [5 min]
Aspen Ridge (residential) → Westside Fire Department [9 min], Oakwood Apartments [6 min], Parkside Shopping Center [4 min], Eastgate Roundabout [4 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [9 min], Downtown Precinct [1 min], Oakwood Apartments [5 min], Sunset Villas [8 min], Willow Creek Homes [5 min], Oak Avenue Shops [4 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [2 min], Sunset Villas [6 min], Magnolia Gardens [4 min]
Parkside Shopping Center (commercial) → Westside Fire Department [6 min], Aspen Ridge [4 min], Oakwood Apartments [5 min], Eastgate Roundabout [5 min]
Eastgate Roundabout (road_junction) → Downtown Precinct [8 min], Oakwood Apartments [4 min], Aspen Ridge [4 min], Parkside Shopping Center [5 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → ambulance ambulance_4
Step 6: CALL-0006 → Duplicate of EVT-0003
Step 7: CALL-0007 → police police_1

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Car accident at Maple Drive and Second Drive. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 7 min | opened step 1
EVT-0002 | crime      | Sunset Villas                  | sev 1 | police_0 ETA 7 min | opened step 2
EVT-0003 | fire       | Willow Creek Homes             | sev 3 | fire_5 ETA 16 min | opened step 4
EVT-0004 | medical    | Parkside Shopping Center       | sev 3 | ambulance_4 ETA 17 min | opened step 5
EVT-0005 | crime      | Willow Creek Homes             | sev 3 | police_1 ETA 4 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Sunset Villas                  | ON_SCENE → EVT-0002
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0005
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Magnolia Gardens               | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Sunset Villas [1 min], Oak Avenue Shops [4 min], Downtown Precinct [7 min], Magnolia Gardens [9 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [6 min], Aspen Ridge [9 min], Oakwood Apartments [11 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Magnolia Gardens [1 min], Oak Avenue Shops [2 min], Eastgate Roundabout [8 min], Oakwood Apartments [6 min], Sunset Villas [7 min], Willow Creek Homes [5 min]
Oakwood Apartments (residential) → Westside Fire Department [11 min], Magnolia Gardens [5 min], Downtown Precinct [6 min], Eastgate Roundabout [4 min], Aspen Ridge [6 min], Willow Creek Homes [6 min], Parkside Shopping Center [5 min]
Sunset Villas (residential) → St. Mary's Medical Center [1 min], Oak Avenue Shops [6 min], Downtown Precinct [7 min], Magnolia Gardens [8 min]
Willow Creek Homes (residential) → Oakwood Apartments [6 min], Magnolia Gardens [5 min], Downtown Precinct [5 min]
Aspen Ridge (residential) → Westside Fire Department [9 min], Oakwood Apartments [6 min], Parkside Shopping Center [4 min], Eastgate Roundabout [4 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [9 min], Downtown Precinct [1 min], Oakwood Apartments [5 min], Sunset Villas [8 min], Willow Creek Homes [5 min], Oak Avenue Shops [4 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [2 min], Sunset Villas [6 min], Magnolia Gardens [4 min]
Parkside Shopping Center (commercial) → Westside Fire Department [6 min], Aspen Ridge [4 min], Oakwood Apartments [5 min], Eastgate Roundabout [5 min]
Eastgate Roundabout (road_junction) → Downtown Precinct [8 min], Oakwood Apartments [4 min], Aspen Ridge [4 min], Parkside Shopping Center [5 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → Duplicate of EVT-0003
Step 7: CALL-0007 → police police_1
Step 8: CALL-0008 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Yeah there's a small fire in a dumpster near Aspen Ridge on River Avenue. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Sunset Villas                  | sev 1 | police_0 ETA 7 min | opened step 2
EVT-0003 | fire       | Willow Creek Homes             | sev 3 | fire_5 ETA 16 min | opened step 4
EVT-0004 | medical    | Parkside Shopping Center       | sev 3 | ambulance_4 ETA 17 min | opened step 5
EVT-0005 | crime      | Willow Creek Homes             | sev 3 | police_1 ETA 4 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Sunset Villas                  | ON_SCENE → EVT-0002
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0005
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Magnolia Gardens               | RETURNING → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Sunset Villas [1 min], Oak Avenue Shops [4 min], Downtown Precinct [7 min], Magnolia Gardens [9 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [6 min], Aspen Ridge [9 min], Oakwood Apartments [11 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Magnolia Gardens [1 min], Oak Avenue Shops [2 min], Eastgate Roundabout [8 min], Oakwood Apartments [6 min], Sunset Villas [7 min], Willow Creek Homes [5 min]
Oakwood Apartments (residential) → Westside Fire Department [11 min], Magnolia Gardens [5 min], Downtown Precinct [6 min], Eastgate Roundabout [4 min], Aspen Ridge [6 min], Willow Creek Homes [6 min], Parkside Shopping Center [5 min]
Sunset Villas (residential) → St. Mary's Medical Center [1 min], Oak Avenue Shops [6 min], Downtown Precinct [7 min], Magnolia Gardens [8 min]
Willow Creek Homes (residential) → Oakwood Apartments [6 min], Magnolia Gardens [5 min], Downtown Precinct [5 min]
Aspen Ridge (residential) → Westside Fire Department [9 min], Oakwood Apartments [6 min], Parkside Shopping Center [4 min], Eastgate Roundabout [4 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [9 min], Downtown Precinct [1 min], Oakwood Apartments [5 min], Sunset Villas [8 min], Willow Creek Homes [5 min], Oak Avenue Shops [4 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [2 min], Sunset Villas [6 min], Magnolia Gardens [4 min]
Parkside Shopping Center (commercial) → Westside Fire Department [6 min], Aspen Ridge [4 min], Oakwood Apartments [5 min], Eastgate Roundabout [5 min]
Eastgate Roundabout (road_junction) → Downtown Precinct [8 min], Oakwood Apartments [4 min], Aspen Ridge [4 min], Parkside Shopping Center [5 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → police police_1
Step 8: CALL-0008 → Duplicate of EVT-0001
Step 9: CALL-0009 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Hello, my neighbor fell and hurt her ankle at 763 Sunset Avenue. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Willow Creek Homes             | sev 3 | fire_5 ETA 16 min | opened step 4
EVT-0004 | medical    | Parkside Shopping Center       | sev 3 | ambulance_4 ETA 17 min | opened step 5
EVT-0005 | crime      | Willow Creek Homes             | sev 3 | police_1 ETA 4 min | opened step 7
EVT-0006 | fire       | Aspen Ridge                    | sev 4 | fire_6 ETA 9 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Sunset Villas                  | RETURNING → EVT-0002
police_1        | police     | Willow Creek Homes             | ON_SCENE → EVT-0005
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Magnolia Gardens               | RETURNING → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Sunset Villas [1 min], Oak Avenue Shops [4 min], Downtown Precinct [7 min], Magnolia Gardens [9 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [6 min], Aspen Ridge [9 min], Oakwood Apartments [11 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Magnolia Gardens [1 min], Oak Avenue Shops [2 min], Eastgate Roundabout [8 min], Oakwood Apartments [6 min], Sunset Villas [7 min], Willow Creek Homes [5 min]
Oakwood Apartments (residential) → Westside Fire Department [11 min], Magnolia Gardens [5 min], Downtown Precinct [6 min], Eastgate Roundabout [4 min], Aspen Ridge [6 min], Willow Creek Homes [6 min], Parkside Shopping Center [5 min]
Sunset Villas (residential) → St. Mary's Medical Center [1 min], Oak Avenue Shops [6 min], Downtown Precinct [7 min], Magnolia Gardens [8 min]
Willow Creek Homes (residential) → Oakwood Apartments [6 min], Magnolia Gardens [5 min], Downtown Precinct [5 min]
Aspen Ridge (residential) → Westside Fire Department [9 min], Oakwood Apartments [6 min], Parkside Shopping Center [4 min], Eastgate Roundabout [4 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [9 min], Downtown Precinct [1 min], Oakwood Apartments [5 min], Sunset Villas [8 min], Willow Creek Homes [5 min], Oak Avenue Shops [4 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [2 min], Sunset Villas [6 min], Magnolia Gardens [4 min]
Parkside Shopping Center (commercial) → Westside Fire Department [6 min], Aspen Ridge [4 min], Oakwood Apartments [5 min], Eastgate Roundabout [5 min]
Eastgate Roundabout (road_junction) → Downtown Precinct [8 min], Oakwood Apartments [4 min], Aspen Ridge [4 min], Parkside Shopping Center [5 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → Duplicate of EVT-0001
Step 9: CALL-0009 → Duplicate of EVT-0001
Step 10: CALL-0010 → fire fire_6

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
There's been some kind of mass incident at Parkside Shopping Center — multiple people down, some not moving. We need everything, Sunset Avenue entrance.

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Willow Creek Homes             | sev 3 | fire_5 ETA 16 min | opened step 4
EVT-0004 | medical    | Parkside Shopping Center       | sev 3 | ambulance_4 ETA 17 min | opened step 5
EVT-0005 | crime      | Willow Creek Homes             | sev 3 | police_1 ETA 4 min | opened step 7
EVT-0006 | fire       | Aspen Ridge                    | sev 4 | fire_6 ETA 9 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Sunset Villas                  | RETURNING → EVT-0002
police_1        | police     | Willow Creek Homes             | ON_SCENE → EVT-0005
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Sunset Villas [1 min], Oak Avenue Shops [4 min], Downtown Precinct [7 min], Magnolia Gardens [9 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [6 min], Aspen Ridge [9 min], Oakwood Apartments [11 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [7 min], Magnolia Gardens [1 min], Oak Avenue Shops [2 min], Eastgate Roundabout [8 min], Oakwood Apartments [6 min], Sunset Villas [7 min], Willow Creek Homes [5 min]
Oakwood Apartments (residential) → Westside Fire Department [11 min], Magnolia Gardens [5 min], Downtown Precinct [6 min], Eastgate Roundabout [4 min], Aspen Ridge [6 min], Willow Creek Homes [6 min], Parkside Shopping Center [5 min]
Sunset Villas (residential) → St. Mary's Medical Center [1 min], Oak Avenue Shops [6 min], Downtown Precinct [7 min], Magnolia Gardens [8 min]
Willow Creek Homes (residential) → Oakwood Apartments [6 min], Magnolia Gardens [5 min], Downtown Precinct [5 min]
Aspen Ridge (residential) → Westside Fire Department [9 min], Oakwood Apartments [6 min], Parkside Shopping Center [4 min], Eastgate Roundabout [4 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [9 min], Downtown Precinct [1 min], Oakwood Apartments [5 min], Sunset Villas [8 min], Willow Creek Homes [5 min], Oak Avenue Shops [4 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [4 min], Downtown Precinct [2 min], Sunset Villas [6 min], Magnolia Gardens [4 min]
Parkside Shopping Center (commercial) → Westside Fire Department [6 min], Aspen Ridge [4 min], Oakwood Apartments [5 min], Eastgate Roundabout [5 min]
Eastgate Roundabout (road_junction) → Downtown Precinct [8 min], Oakwood Apartments [4 min], Aspen Ridge [4 min], Parkside Shopping Center [5 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → Duplicate of EVT-0001
Step 10: CALL-0010 → fire fire_6
Step 11: CALL-0011 → Duplicate of EVT-0004

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}