[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
I'd like to report a shoplifter at Aspen Ridge on Lake Avenue. They already left but I got a good look.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [1 min], Oak Avenue Shops [2 min], Engine House No. 1 [3 min], Maple Heights [4 min], Central Crossroads [2 min]
Engine House No. 1 (fire_station) → Central Crossroads [2 min], Riverside General Hospital [3 min], Cedar Park Village [3 min], Oak Avenue Shops [3 min], Downtown Precinct [14 min], Aspen Ridge [11 min]
Downtown Precinct (police_station) → Engine House No. 1 [14 min], Aspen Ridge [3 min], Lakeview Residences [5 min], Central Plaza [9 min], Maple Heights [10 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Lakeview Residences [10 min], Maple Heights [10 min], Central Crossroads [12 min], Engine House No. 1 [11 min]
Cedar Park Village (residential) → Riverside General Hospital [1 min], Engine House No. 1 [3 min], Oak Avenue Shops [2 min], Central Crossroads [4 min]
Lakeview Residences (residential) → Downtown Precinct [5 min], Aspen Ridge [10 min], Central Plaza [9 min], Oak Avenue Shops [14 min]
Maple Heights (residential) → Downtown Precinct [10 min], Aspen Ridge [10 min], Oak Avenue Shops [4 min], Central Crossroads [3 min], Riverside General Hospital [4 min], Central Plaza [7 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [2 min], Engine House No. 1 [3 min], Cedar Park Village [2 min], Maple Heights [4 min], Central Crossroads [3 min], Lakeview Residences [14 min], Central Plaza [9 min]
Central Plaza (commercial) → Downtown Precinct [9 min], Lakeview Residences [9 min], Maple Heights [7 min], Oak Avenue Shops [9 min]
Central Crossroads (road_junction) → Engine House No. 1 [2 min], Aspen Ridge [12 min], Cedar Park Village [4 min], Maple Heights [3 min], Oak Avenue Shops [3 min], Riverside General Hospital [2 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Active shooter at Aspen Ridge! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Aspen Ridge                    | sev 3 | police_0 ETA 3 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [1 min], Oak Avenue Shops [2 min], Engine House No. 1 [3 min], Maple Heights [4 min], Central Crossroads [2 min]
Engine House No. 1 (fire_station) → Central Crossroads [2 min], Riverside General Hospital [3 min], Cedar Park Village [3 min], Oak Avenue Shops [3 min], Downtown Precinct [14 min], Aspen Ridge [11 min]
Downtown Precinct (police_station) → Engine House No. 1 [14 min], Aspen Ridge [3 min], Lakeview Residences [5 min], Central Plaza [9 min], Maple Heights [10 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Lakeview Residences [10 min], Maple Heights [10 min], Central Crossroads [12 min], Engine House No. 1 [11 min]
Cedar Park Village (residential) → Riverside General Hospital [1 min], Engine House No. 1 [3 min], Oak Avenue Shops [2 min], Central Crossroads [4 min]
Lakeview Residences (residential) → Downtown Precinct [5 min], Aspen Ridge [10 min], Central Plaza [9 min], Oak Avenue Shops [14 min]
Maple Heights (residential) → Downtown Precinct [10 min], Aspen Ridge [10 min], Oak Avenue Shops [4 min], Central Crossroads [3 min], Riverside General Hospital [4 min], Central Plaza [7 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [2 min], Engine House No. 1 [3 min], Cedar Park Village [2 min], Maple Heights [4 min], Central Crossroads [3 min], Lakeview Residences [14 min], Central Plaza [9 min]
Central Plaza (commercial) → Downtown Precinct [9 min], Lakeview Residences [9 min], Maple Heights [7 min], Oak Avenue Shops [9 min]
Central Crossroads (road_junction) → Engine House No. 1 [2 min], Aspen Ridge [12 min], Cedar Park Village [4 min], Maple Heights [3 min], Oak Avenue Shops [3 min], Riverside General Hospital [2 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Hello, my neighbor fell and hurt her ankle at 695 River Road. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Aspen Ridge                    | sev 3 | police_0 ETA 3 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [1 min], Oak Avenue Shops [2 min], Engine House No. 1 [3 min], Maple Heights [4 min], Central Crossroads [2 min]
Engine House No. 1 (fire_station) → Central Crossroads [2 min], Riverside General Hospital [3 min], Cedar Park Village [3 min], Oak Avenue Shops [3 min], Downtown Precinct [14 min], Aspen Ridge [11 min]
Downtown Precinct (police_station) → Engine House No. 1 [14 min], Aspen Ridge [3 min], Lakeview Residences [5 min], Central Plaza [9 min], Maple Heights [10 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Lakeview Residences [10 min], Maple Heights [10 min], Central Crossroads [12 min], Engine House No. 1 [11 min]
Cedar Park Village (residential) → Riverside General Hospital [1 min], Engine House No. 1 [3 min], Oak Avenue Shops [2 min], Central Crossroads [4 min]
Lakeview Residences (residential) → Downtown Precinct [5 min], Aspen Ridge [10 min], Central Plaza [9 min], Oak Avenue Shops [14 min]
Maple Heights (residential) → Downtown Precinct [10 min], Aspen Ridge [10 min], Oak Avenue Shops [4 min], Central Crossroads [3 min], Riverside General Hospital [4 min], Central Plaza [7 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [2 min], Engine House No. 1 [3 min], Cedar Park Village [2 min], Maple Heights [4 min], Central Crossroads [3 min], Lakeview Residences [14 min], Central Plaza [9 min]
Central Plaza (commercial) → Downtown Precinct [9 min], Lakeview Residences [9 min], Maple Heights [7 min], Oak Avenue Shops [9 min]
Central Crossroads (road_junction) → Engine House No. 1 [2 min], Aspen Ridge [12 min], Cedar Park Village [4 min], Maple Heights [3 min], Oak Avenue Shops [3 min], Riverside General Hospital [2 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's a man having chest pains at 564 River Road. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Aspen Ridge                    | sev 3 | police_0 ETA 3 min | opened step 1
EVT-0002 | medical    | Maple Heights                  | sev 5 | ambulance_2 ETA 4 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Aspen Ridge                    | ON_SCENE → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [1 min], Oak Avenue Shops [2 min], Engine House No. 1 [3 min], Maple Heights [4 min], Central Crossroads [2 min]
Engine House No. 1 (fire_station) → Central Crossroads [2 min], Riverside General Hospital [3 min], Cedar Park Village [3 min], Oak Avenue Shops [3 min], Downtown Precinct [14 min], Aspen Ridge [11 min]
Downtown Precinct (police_station) → Engine House No. 1 [14 min], Aspen Ridge [3 min], Lakeview Residences [5 min], Central Plaza [9 min], Maple Heights [10 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Lakeview Residences [10 min], Maple Heights [10 min], Central Crossroads [12 min], Engine House No. 1 [11 min]
Cedar Park Village (residential) → Riverside General Hospital [1 min], Engine House No. 1 [3 min], Oak Avenue Shops [2 min], Central Crossroads [4 min]
Lakeview Residences (residential) → Downtown Precinct [5 min], Aspen Ridge [10 min], Central Plaza [9 min], Oak Avenue Shops [14 min]
Maple Heights (residential) → Downtown Precinct [10 min], Aspen Ridge [10 min], Oak Avenue Shops [4 min], Central Crossroads [3 min], Riverside General Hospital [4 min], Central Plaza [7 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [2 min], Engine House No. 1 [3 min], Cedar Park Village [2 min], Maple Heights [4 min], Central Crossroads [3 min], Lakeview Residences [14 min], Central Plaza [9 min]
Central Plaza (commercial) → Downtown Precinct [9 min], Lakeview Residences [9 min], Maple Heights [7 min], Oak Avenue Shops [9 min]
Central Crossroads (road_junction) → Engine House No. 1 [2 min], Aspen Ridge [12 min], Cedar Park Village [4 min], Maple Heights [3 min], Oak Avenue Shops [3 min], Riverside General Hospital [2 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → ambulance ambulance_2

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Pedestrian hit by a truck at River Road near Central Plaza. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Aspen Ridge                    | sev 3 | police_0 ETA 3 min | opened step 1
EVT-0002 | medical    | Maple Heights                  | sev 5 | ambulance_2 ETA 4 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Aspen Ridge                    | ON_SCENE → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [1 min], Oak Avenue Shops [2 min], Engine House No. 1 [3 min], Maple Heights [4 min], Central Crossroads [2 min]
Engine House No. 1 (fire_station) → Central Crossroads [2 min], Riverside General Hospital [3 min], Cedar Park Village [3 min], Oak Avenue Shops [3 min], Downtown Precinct [14 min], Aspen Ridge [11 min]
Downtown Precinct (police_station) → Engine House No. 1 [14 min], Aspen Ridge [3 min], Lakeview Residences [5 min], Central Plaza [9 min], Maple Heights [10 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Lakeview Residences [10 min], Maple Heights [10 min], Central Crossroads [12 min], Engine House No. 1 [11 min]
Cedar Park Village (residential) → Riverside General Hospital [1 min], Engine House No. 1 [3 min], Oak Avenue Shops [2 min], Central Crossroads [4 min]
Lakeview Residences (residential) → Downtown Precinct [5 min], Aspen Ridge [10 min], Central Plaza [9 min], Oak Avenue Shops [14 min]
Maple Heights (residential) → Downtown Precinct [10 min], Aspen Ridge [10 min], Oak Avenue Shops [4 min], Central Crossroads [3 min], Riverside General Hospital [4 min], Central Plaza [7 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [2 min], Engine House No. 1 [3 min], Cedar Park Village [2 min], Maple Heights [4 min], Central Crossroads [3 min], Lakeview Residences [14 min], Central Plaza [9 min]
Central Plaza (commercial) → Downtown Precinct [9 min], Lakeview Residences [9 min], Maple Heights [7 min], Oak Avenue Shops [9 min]
Central Crossroads (road_junction) → Engine House No. 1 [2 min], Aspen Ridge [12 min], Cedar Park Village [4 min], Maple Heights [3 min], Oak Avenue Shops [3 min], Riverside General Hospital [2 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → ambulance ambulance_2
Step 4: CALL-0004 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's a man having chest pains at 279 River Road. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Maple Heights                  | sev 5 | ambulance_2 ETA 4 min | opened step 3
EVT-0003 | accident   | Central Plaza                  | sev 1 | ambulance_3 ETA 11 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Aspen Ridge                    | RETURNING → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [1 min], Oak Avenue Shops [2 min], Engine House No. 1 [3 min], Maple Heights [4 min], Central Crossroads [2 min]
Engine House No. 1 (fire_station) → Central Crossroads [2 min], Riverside General Hospital [3 min], Cedar Park Village [3 min], Oak Avenue Shops [3 min], Downtown Precinct [14 min], Aspen Ridge [11 min]
Downtown Precinct (police_station) → Engine House No. 1 [14 min], Aspen Ridge [3 min], Lakeview Residences [5 min], Central Plaza [9 min], Maple Heights [10 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Lakeview Residences [10 min], Maple Heights [10 min], Central Crossroads [12 min], Engine House No. 1 [11 min]
Cedar Park Village (residential) → Riverside General Hospital [1 min], Engine House No. 1 [3 min], Oak Avenue Shops [2 min], Central Crossroads [4 min]
Lakeview Residences (residential) → Downtown Precinct [5 min], Aspen Ridge [10 min], Central Plaza [9 min], Oak Avenue Shops [14 min]
Maple Heights (residential) → Downtown Precinct [10 min], Aspen Ridge [10 min], Oak Avenue Shops [4 min], Central Crossroads [3 min], Riverside General Hospital [4 min], Central Plaza [7 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [2 min], Engine House No. 1 [3 min], Cedar Park Village [2 min], Maple Heights [4 min], Central Crossroads [3 min], Lakeview Residences [14 min], Central Plaza [9 min]
Central Plaza (commercial) → Downtown Precinct [9 min], Lakeview Residences [9 min], Maple Heights [7 min], Oak Avenue Shops [9 min]
Central Crossroads (road_junction) → Engine House No. 1 [2 min], Aspen Ridge [12 min], Cedar Park Village [4 min], Maple Heights [3 min], Oak Avenue Shops [3 min], Riverside General Hospital [2 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ambulance_2
Step 4: CALL-0004 → Duplicate of EVT-0002
Step 5: CALL-0005 → ambulance ambulance_3

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
A cyclist got hit by a car near Central Plaza. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Maple Heights                  | sev 5 | ambulance_2 ETA 4 min | opened step 3
EVT-0003 | accident   | Central Plaza                  | sev 1 | ambulance_3 ETA 11 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Aspen Ridge                    | RETURNING → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Maple Heights                  | ON_SCENE → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [1 min], Oak Avenue Shops [2 min], Engine House No. 1 [3 min], Maple Heights [4 min], Central Crossroads [2 min]
Engine House No. 1 (fire_station) → Central Crossroads [2 min], Riverside General Hospital [3 min], Cedar Park Village [3 min], Oak Avenue Shops [3 min], Downtown Precinct [14 min], Aspen Ridge [11 min]
Downtown Precinct (police_station) → Engine House No. 1 [14 min], Aspen Ridge [3 min], Lakeview Residences [5 min], Central Plaza [9 min], Maple Heights [10 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Lakeview Residences [10 min], Maple Heights [10 min], Central Crossroads [12 min], Engine House No. 1 [11 min]
Cedar Park Village (residential) → Riverside General Hospital [1 min], Engine House No. 1 [3 min], Oak Avenue Shops [2 min], Central Crossroads [4 min]
Lakeview Residences (residential) → Downtown Precinct [5 min], Aspen Ridge [10 min], Central Plaza [9 min], Oak Avenue Shops [14 min]
Maple Heights (residential) → Downtown Precinct [10 min], Aspen Ridge [10 min], Oak Avenue Shops [4 min], Central Crossroads [3 min], Riverside General Hospital [4 min], Central Plaza [7 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [2 min], Engine House No. 1 [3 min], Cedar Park Village [2 min], Maple Heights [4 min], Central Crossroads [3 min], Lakeview Residences [14 min], Central Plaza [9 min]
Central Plaza (commercial) → Downtown Precinct [9 min], Lakeview Residences [9 min], Maple Heights [7 min], Oak Avenue Shops [9 min]
Central Crossroads (road_junction) → Engine House No. 1 [2 min], Aspen Ridge [12 min], Cedar Park Village [4 min], Maple Heights [3 min], Oak Avenue Shops [3 min], Riverside General Hospital [2 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0002
Step 5: CALL-0005 → ambulance ambulance_3
Step 6: CALL-0006 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's been some kind of mass incident at Maple Heights — multiple people down, some not moving. We need everything, River Road entrance.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Maple Heights                  | sev 5 | ambulance_2 ETA 4 min | opened step 3
EVT-0003 | accident   | Central Plaza                  | sev 1 | ambulance_3 ETA 11 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Maple Heights                  | ON_SCENE → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [1 min], Oak Avenue Shops [2 min], Engine House No. 1 [3 min], Maple Heights [4 min], Central Crossroads [2 min]
Engine House No. 1 (fire_station) → Central Crossroads [2 min], Riverside General Hospital [3 min], Cedar Park Village [3 min], Oak Avenue Shops [3 min], Downtown Precinct [14 min], Aspen Ridge [11 min]
Downtown Precinct (police_station) → Engine House No. 1 [14 min], Aspen Ridge [3 min], Lakeview Residences [5 min], Central Plaza [9 min], Maple Heights [10 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Lakeview Residences [10 min], Maple Heights [10 min], Central Crossroads [12 min], Engine House No. 1 [11 min]
Cedar Park Village (residential) → Riverside General Hospital [1 min], Engine House No. 1 [3 min], Oak Avenue Shops [2 min], Central Crossroads [4 min]
Lakeview Residences (residential) → Downtown Precinct [5 min], Aspen Ridge [10 min], Central Plaza [9 min], Oak Avenue Shops [14 min]
Maple Heights (residential) → Downtown Precinct [10 min], Aspen Ridge [10 min], Oak Avenue Shops [4 min], Central Crossroads [3 min], Riverside General Hospital [4 min], Central Plaza [7 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [2 min], Engine House No. 1 [3 min], Cedar Park Village [2 min], Maple Heights [4 min], Central Crossroads [3 min], Lakeview Residences [14 min], Central Plaza [9 min]
Central Plaza (commercial) → Downtown Precinct [9 min], Lakeview Residences [9 min], Maple Heights [7 min], Oak Avenue Shops [9 min]
Central Crossroads (road_junction) → Engine House No. 1 [2 min], Aspen Ridge [12 min], Cedar Park Village [4 min], Maple Heights [3 min], Oak Avenue Shops [3 min], Riverside General Hospital [2 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → ambulance ambulance_3
Step 6: CALL-0006 → Duplicate of EVT-0002
Step 7: CALL-0007 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
A cyclist got hit by a car near Central Plaza. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0003 | accident   | Central Plaza                  | sev 1 | ambulance_3 ETA 11 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Maple Heights                  | RETURNING → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [1 min], Oak Avenue Shops [2 min], Engine House No. 1 [3 min], Maple Heights [4 min], Central Crossroads [2 min]
Engine House No. 1 (fire_station) → Central Crossroads [2 min], Riverside General Hospital [3 min], Cedar Park Village [3 min], Oak Avenue Shops [3 min], Downtown Precinct [14 min], Aspen Ridge [11 min]
Downtown Precinct (police_station) → Engine House No. 1 [14 min], Aspen Ridge [3 min], Lakeview Residences [5 min], Central Plaza [9 min], Maple Heights [10 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Lakeview Residences [10 min], Maple Heights [10 min], Central Crossroads [12 min], Engine House No. 1 [11 min]
Cedar Park Village (residential) → Riverside General Hospital [1 min], Engine House No. 1 [3 min], Oak Avenue Shops [2 min], Central Crossroads [4 min]
Lakeview Residences (residential) → Downtown Precinct [5 min], Aspen Ridge [10 min], Central Plaza [9 min], Oak Avenue Shops [14 min]
Maple Heights (residential) → Downtown Precinct [10 min], Aspen Ridge [10 min], Oak Avenue Shops [4 min], Central Crossroads [3 min], Riverside General Hospital [4 min], Central Plaza [7 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [2 min], Engine House No. 1 [3 min], Cedar Park Village [2 min], Maple Heights [4 min], Central Crossroads [3 min], Lakeview Residences [14 min], Central Plaza [9 min]
Central Plaza (commercial) → Downtown Precinct [9 min], Lakeview Residences [9 min], Maple Heights [7 min], Oak Avenue Shops [9 min]
Central Crossroads (road_junction) → Engine House No. 1 [2 min], Aspen Ridge [12 min], Cedar Park Village [4 min], Maple Heights [3 min], Oak Avenue Shops [3 min], Riverside General Hospital [2 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → Duplicate of EVT-0002
Step 7: CALL-0007 → Duplicate of EVT-0003
Step 8: CALL-0008 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Fender bender on Sunset Road near Central Plaza. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0003 | accident   | Central Plaza                  | sev 1 | ambulance_3 ETA 11 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Maple Heights                  | RETURNING → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [1 min], Oak Avenue Shops [2 min], Engine House No. 1 [3 min], Maple Heights [4 min], Central Crossroads [2 min]
Engine House No. 1 (fire_station) → Central Crossroads [2 min], Riverside General Hospital [3 min], Cedar Park Village [3 min], Oak Avenue Shops [3 min], Downtown Precinct [14 min], Aspen Ridge [11 min]
Downtown Precinct (police_station) → Engine House No. 1 [14 min], Aspen Ridge [3 min], Lakeview Residences [5 min], Central Plaza [9 min], Maple Heights [10 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Lakeview Residences [10 min], Maple Heights [10 min], Central Crossroads [12 min], Engine House No. 1 [11 min]
Cedar Park Village (residential) → Riverside General Hospital [1 min], Engine House No. 1 [3 min], Oak Avenue Shops [2 min], Central Crossroads [4 min]
Lakeview Residences (residential) → Downtown Precinct [5 min], Aspen Ridge [10 min], Central Plaza [9 min], Oak Avenue Shops [14 min]
Maple Heights (residential) → Downtown Precinct [10 min], Aspen Ridge [10 min], Oak Avenue Shops [4 min], Central Crossroads [3 min], Riverside General Hospital [4 min], Central Plaza [7 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [2 min], Engine House No. 1 [3 min], Cedar Park Village [2 min], Maple Heights [4 min], Central Crossroads [3 min], Lakeview Residences [14 min], Central Plaza [9 min]
Central Plaza (commercial) → Downtown Precinct [9 min], Lakeview Residences [9 min], Maple Heights [7 min], Oak Avenue Shops [9 min]
Central Crossroads (road_junction) → Engine House No. 1 [2 min], Aspen Ridge [12 min], Cedar Park Village [4 min], Maple Heights [3 min], Oak Avenue Shops [3 min], Riverside General Hospital [2 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0003
Step 8: CALL-0008 → Duplicate of EVT-0002
Step 9: CALL-0009 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Car accident at Sunset Road and First Road. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0003 | accident   | Central Plaza                  | sev 1 | ambulance_3 ETA 11 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [1 min], Oak Avenue Shops [2 min], Engine House No. 1 [3 min], Maple Heights [4 min], Central Crossroads [2 min]
Engine House No. 1 (fire_station) → Central Crossroads [2 min], Riverside General Hospital [3 min], Cedar Park Village [3 min], Oak Avenue Shops [3 min], Downtown Precinct [14 min], Aspen Ridge [11 min]
Downtown Precinct (police_station) → Engine House No. 1 [14 min], Aspen Ridge [3 min], Lakeview Residences [5 min], Central Plaza [9 min], Maple Heights [10 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Lakeview Residences [10 min], Maple Heights [10 min], Central Crossroads [12 min], Engine House No. 1 [11 min]
Cedar Park Village (residential) → Riverside General Hospital [1 min], Engine House No. 1 [3 min], Oak Avenue Shops [2 min], Central Crossroads [4 min]
Lakeview Residences (residential) → Downtown Precinct [5 min], Aspen Ridge [10 min], Central Plaza [9 min], Oak Avenue Shops [14 min]
Maple Heights (residential) → Downtown Precinct [10 min], Aspen Ridge [10 min], Oak Avenue Shops [4 min], Central Crossroads [3 min], Riverside General Hospital [4 min], Central Plaza [7 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [2 min], Engine House No. 1 [3 min], Cedar Park Village [2 min], Maple Heights [4 min], Central Crossroads [3 min], Lakeview Residences [14 min], Central Plaza [9 min]
Central Plaza (commercial) → Downtown Precinct [9 min], Lakeview Residences [9 min], Maple Heights [7 min], Oak Avenue Shops [9 min]
Central Crossroads (road_junction) → Engine House No. 1 [2 min], Aspen Ridge [12 min], Cedar Park Village [4 min], Maple Heights [3 min], Oak Avenue Shops [3 min], Riverside General Hospital [2 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → Duplicate of EVT-0002
Step 9: CALL-0009 → Duplicate of EVT-0003
Step 10: CALL-0010 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Fender bender on Sunset Road near Central Plaza. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0003 | accident   | Central Plaza                  | sev 1 | ambulance_3 ETA 11 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [1 min], Oak Avenue Shops [2 min], Engine House No. 1 [3 min], Maple Heights [4 min], Central Crossroads [2 min]
Engine House No. 1 (fire_station) → Central Crossroads [2 min], Riverside General Hospital [3 min], Cedar Park Village [3 min], Oak Avenue Shops [3 min], Downtown Precinct [14 min], Aspen Ridge [11 min]
Downtown Precinct (police_station) → Engine House No. 1 [14 min], Aspen Ridge [3 min], Lakeview Residences [5 min], Central Plaza [9 min], Maple Heights [10 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Lakeview Residences [10 min], Maple Heights [10 min], Central Crossroads [12 min], Engine House No. 1 [11 min]
Cedar Park Village (residential) → Riverside General Hospital [1 min], Engine House No. 1 [3 min], Oak Avenue Shops [2 min], Central Crossroads [4 min]
Lakeview Residences (residential) → Downtown Precinct [5 min], Aspen Ridge [10 min], Central Plaza [9 min], Oak Avenue Shops [14 min]
Maple Heights (residential) → Downtown Precinct [10 min], Aspen Ridge [10 min], Oak Avenue Shops [4 min], Central Crossroads [3 min], Riverside General Hospital [4 min], Central Plaza [7 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [2 min], Engine House No. 1 [3 min], Cedar Park Village [2 min], Maple Heights [4 min], Central Crossroads [3 min], Lakeview Residences [14 min], Central Plaza [9 min]
Central Plaza (commercial) → Downtown Precinct [9 min], Lakeview Residences [9 min], Maple Heights [7 min], Oak Avenue Shops [9 min]
Central Crossroads (road_junction) → Engine House No. 1 [2 min], Aspen Ridge [12 min], Cedar Park Village [4 min], Maple Heights [3 min], Oak Avenue Shops [3 min], Riverside General Hospital [2 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → Duplicate of EVT-0003
Step 10: CALL-0010 → Duplicate of EVT-0003
Step 11: CALL-0011 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Multi-car pileup on Park Street near Oak Avenue Shops! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0003 | accident   | Central Plaza                  | sev 1 | ambulance_3 ETA 11 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [1 min], Oak Avenue Shops [2 min], Engine House No. 1 [3 min], Maple Heights [4 min], Central Crossroads [2 min]
Engine House No. 1 (fire_station) → Central Crossroads [2 min], Riverside General Hospital [3 min], Cedar Park Village [3 min], Oak Avenue Shops [3 min], Downtown Precinct [14 min], Aspen Ridge [11 min]
Downtown Precinct (police_station) → Engine House No. 1 [14 min], Aspen Ridge [3 min], Lakeview Residences [5 min], Central Plaza [9 min], Maple Heights [10 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Lakeview Residences [10 min], Maple Heights [10 min], Central Crossroads [12 min], Engine House No. 1 [11 min]
Cedar Park Village (residential) → Riverside General Hospital [1 min], Engine House No. 1 [3 min], Oak Avenue Shops [2 min], Central Crossroads [4 min]
Lakeview Residences (residential) → Downtown Precinct [5 min], Aspen Ridge [10 min], Central Plaza [9 min], Oak Avenue Shops [14 min]
Maple Heights (residential) → Downtown Precinct [10 min], Aspen Ridge [10 min], Oak Avenue Shops [4 min], Central Crossroads [3 min], Riverside General Hospital [4 min], Central Plaza [7 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [2 min], Engine House No. 1 [3 min], Cedar Park Village [2 min], Maple Heights [4 min], Central Crossroads [3 min], Lakeview Residences [14 min], Central Plaza [9 min]
Central Plaza (commercial) → Downtown Precinct [9 min], Lakeview Residences [9 min], Maple Heights [7 min], Oak Avenue Shops [9 min]
Central Crossroads (road_junction) → Engine House No. 1 [2 min], Aspen Ridge [12 min], Cedar Park Village [4 min], Maple Heights [3 min], Oak Avenue Shops [3 min], Riverside General Hospital [2 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → Duplicate of EVT-0003
Step 11: CALL-0011 → Duplicate of EVT-0003
Step 12: CALL-0012 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 958 Hill Avenue, please hurry!

=== ACTIVE EVENTS ===
EVT-0003 | accident   | Central Plaza                  | sev 1 | ambulance_3 ETA 11 min | opened step 5
EVT-0004 | accident   | Oak Avenue Shops               | sev 1 | ambulance_2 ETA 2 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [1 min], Oak Avenue Shops [2 min], Engine House No. 1 [3 min], Maple Heights [4 min], Central Crossroads [2 min]
Engine House No. 1 (fire_station) → Central Crossroads [2 min], Riverside General Hospital [3 min], Cedar Park Village [3 min], Oak Avenue Shops [3 min], Downtown Precinct [14 min], Aspen Ridge [11 min]
Downtown Precinct (police_station) → Engine House No. 1 [14 min], Aspen Ridge [3 min], Lakeview Residences [5 min], Central Plaza [9 min], Maple Heights [10 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Lakeview Residences [10 min], Maple Heights [10 min], Central Crossroads [12 min], Engine House No. 1 [11 min]
Cedar Park Village (residential) → Riverside General Hospital [1 min], Engine House No. 1 [3 min], Oak Avenue Shops [2 min], Central Crossroads [4 min]
Lakeview Residences (residential) → Downtown Precinct [5 min], Aspen Ridge [10 min], Central Plaza [9 min], Oak Avenue Shops [14 min]
Maple Heights (residential) → Downtown Precinct [10 min], Aspen Ridge [10 min], Oak Avenue Shops [4 min], Central Crossroads [3 min], Riverside General Hospital [4 min], Central Plaza [7 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [2 min], Engine House No. 1 [3 min], Cedar Park Village [2 min], Maple Heights [4 min], Central Crossroads [3 min], Lakeview Residences [14 min], Central Plaza [9 min]
Central Plaza (commercial) → Downtown Precinct [9 min], Lakeview Residences [9 min], Maple Heights [7 min], Oak Avenue Shops [9 min]
Central Crossroads (road_junction) → Engine House No. 1 [2 min], Aspen Ridge [12 min], Cedar Park Village [4 min], Maple Heights [3 min], Oak Avenue Shops [3 min], Riverside General Hospital [2 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0003
Step 12: CALL-0012 → Duplicate of EVT-0003
Step 13: CALL-0013 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 812 Hill Avenue, please hurry!

=== ACTIVE EVENTS ===
EVT-0003 | accident   | Central Plaza                  | sev 1 | ambulance_3 ETA 11 min | opened step 5
EVT-0004 | accident   | Oak Avenue Shops               | sev 1 | ambulance_2 ETA 2 min | opened step 13
EVT-0005 | medical    | Cedar Park Village             | sev 4 | ambulance_4 ETA 1 min | opened step 14

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0004
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Cedar Park Village             | ON_SCENE → EVT-0005
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Cedar Park Village [1 min], Oak Avenue Shops [2 min], Engine House No. 1 [3 min], Maple Heights [4 min], Central Crossroads [2 min]
Engine House No. 1 (fire_station) → Central Crossroads [2 min], Riverside General Hospital [3 min], Cedar Park Village [3 min], Oak Avenue Shops [3 min], Downtown Precinct [14 min], Aspen Ridge [11 min]
Downtown Precinct (police_station) → Engine House No. 1 [14 min], Aspen Ridge [3 min], Lakeview Residences [5 min], Central Plaza [9 min], Maple Heights [10 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Lakeview Residences [10 min], Maple Heights [10 min], Central Crossroads [12 min], Engine House No. 1 [11 min]
Cedar Park Village (residential) → Riverside General Hospital [1 min], Engine House No. 1 [3 min], Oak Avenue Shops [2 min], Central Crossroads [4 min]
Lakeview Residences (residential) → Downtown Precinct [5 min], Aspen Ridge [10 min], Central Plaza [9 min], Oak Avenue Shops [14 min]
Maple Heights (residential) → Downtown Precinct [10 min], Aspen Ridge [10 min], Oak Avenue Shops [4 min], Central Crossroads [3 min], Riverside General Hospital [4 min], Central Plaza [7 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [2 min], Engine House No. 1 [3 min], Cedar Park Village [2 min], Maple Heights [4 min], Central Crossroads [3 min], Lakeview Residences [14 min], Central Plaza [9 min]
Central Plaza (commercial) → Downtown Precinct [9 min], Lakeview Residences [9 min], Maple Heights [7 min], Oak Avenue Shops [9 min]
Central Crossroads (road_junction) → Engine House No. 1 [2 min], Aspen Ridge [12 min], Cedar Park Village [4 min], Maple Heights [3 min], Oak Avenue Shops [3 min], Riverside General Hospital [2 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0003
Step 13: CALL-0013 → ambulance ambulance_2
Step 14: CALL-0014 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Hi, I think I see some smoke coming from behind Lakeview Residences. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [5 min], Central Crossroads [3 min], Spring Meadow Estates [4 min], Lakeview Residences [6 min]
Engine House No. 1 (fire_station) → Riverside Market [1 min], Central Crossroads [5 min], Lakeview Residences [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [4 min], Pinecrest Homes [8 min], Central Crossroads [14 min], Riverside Market [14 min]
Lakeview Residences (residential) → City Central Hospital [6 min], Engine House No. 1 [4 min], Central Crossroads [1 min], Riverside Market [4 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Downtown Precinct [4 min], Pinecrest Homes [4 min]
Pinecrest Homes (residential) → City Central Hospital [5 min], Downtown Precinct [8 min], Spring Meadow Estates [4 min], Central Crossroads [8 min]
Riverside Market (commercial) → Engine House No. 1 [1 min], Lakeview Residences [4 min], Downtown Precinct [14 min], Central Crossroads [3 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Engine House No. 1 [5 min], Downtown Precinct [14 min], Lakeview Residences [1 min], Pinecrest Homes [8 min], Riverside Market [3 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 165 Sunset Street, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Lakeview Residences            | sev 4 | fire_6 ETA 4 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [5 min], Central Crossroads [3 min], Spring Meadow Estates [4 min], Lakeview Residences [6 min]
Engine House No. 1 (fire_station) → Riverside Market [1 min], Central Crossroads [5 min], Lakeview Residences [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [4 min], Pinecrest Homes [8 min], Central Crossroads [14 min], Riverside Market [14 min]
Lakeview Residences (residential) → City Central Hospital [6 min], Engine House No. 1 [4 min], Central Crossroads [1 min], Riverside Market [4 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Downtown Precinct [4 min], Pinecrest Homes [4 min]
Pinecrest Homes (residential) → City Central Hospital [5 min], Downtown Precinct [8 min], Spring Meadow Estates [4 min], Central Crossroads [8 min]
Riverside Market (commercial) → Engine House No. 1 [1 min], Lakeview Residences [4 min], Downtown Precinct [14 min], Central Crossroads [3 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Engine House No. 1 [5 min], Downtown Precinct [14 min], Lakeview Residences [1 min], Pinecrest Homes [8 min], Riverside Market [3 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Hi, I think I see some smoke coming from behind Pinecrest Homes. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Lakeview Residences            | sev 4 | fire_6 ETA 4 min | opened step 1
EVT-0002 | medical    | Pinecrest Homes                | sev 2 | ambulance_3 ETA 4 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [5 min], Central Crossroads [3 min], Spring Meadow Estates [4 min], Lakeview Residences [6 min]
Engine House No. 1 (fire_station) → Riverside Market [1 min], Central Crossroads [5 min], Lakeview Residences [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [4 min], Pinecrest Homes [8 min], Central Crossroads [14 min], Riverside Market [14 min]
Lakeview Residences (residential) → City Central Hospital [6 min], Engine House No. 1 [4 min], Central Crossroads [1 min], Riverside Market [4 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Downtown Precinct [4 min], Pinecrest Homes [4 min]
Pinecrest Homes (residential) → City Central Hospital [5 min], Downtown Precinct [8 min], Spring Meadow Estates [4 min], Central Crossroads [8 min]
Riverside Market (commercial) → Engine House No. 1 [1 min], Lakeview Residences [4 min], Downtown Precinct [14 min], Central Crossroads [3 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Engine House No. 1 [5 min], Downtown Precinct [14 min], Lakeview Residences [1 min], Pinecrest Homes [8 min], Riverside Market [3 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_6
Step 2: CALL-0002 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Hello, my neighbor fell and hurt her ankle at 590 Sunset Street. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Lakeview Residences            | sev 4 | fire_6 ETA 4 min | opened step 1
EVT-0002 | medical    | Pinecrest Homes                | sev 2 | ambulance_3 ETA 4 min | opened step 2
EVT-0003 | fire       | Pinecrest Homes                | sev 1 | fire_7 ETA 11 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [5 min], Central Crossroads [3 min], Spring Meadow Estates [4 min], Lakeview Residences [6 min]
Engine House No. 1 (fire_station) → Riverside Market [1 min], Central Crossroads [5 min], Lakeview Residences [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [4 min], Pinecrest Homes [8 min], Central Crossroads [14 min], Riverside Market [14 min]
Lakeview Residences (residential) → City Central Hospital [6 min], Engine House No. 1 [4 min], Central Crossroads [1 min], Riverside Market [4 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Downtown Precinct [4 min], Pinecrest Homes [4 min]
Pinecrest Homes (residential) → City Central Hospital [5 min], Downtown Precinct [8 min], Spring Meadow Estates [4 min], Central Crossroads [8 min]
Riverside Market (commercial) → Engine House No. 1 [1 min], Lakeview Residences [4 min], Downtown Precinct [14 min], Central Crossroads [3 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Engine House No. 1 [5 min], Downtown Precinct [14 min], Lakeview Residences [1 min], Pinecrest Homes [8 min], Riverside Market [3 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_6
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → fire fire_7

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Someone's not breathing at Pinecrest Homes! A bystander is doing CPR. Please send an ambulance to Sunset Street immediately!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Lakeview Residences            | sev 4 | fire_6 ETA 4 min | opened step 1
EVT-0002 | medical    | Pinecrest Homes                | sev 2 | ambulance_3 ETA 4 min | opened step 2
EVT-0003 | fire       | Pinecrest Homes                | sev 1 | fire_7 ETA 11 min | opened step 3
EVT-0004 | medical    | Pinecrest Homes                | sev 4 | ambulance_4 ETA 4 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Lakeview Residences            | ON_SCENE → EVT-0001
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [5 min], Central Crossroads [3 min], Spring Meadow Estates [4 min], Lakeview Residences [6 min]
Engine House No. 1 (fire_station) → Riverside Market [1 min], Central Crossroads [5 min], Lakeview Residences [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [4 min], Pinecrest Homes [8 min], Central Crossroads [14 min], Riverside Market [14 min]
Lakeview Residences (residential) → City Central Hospital [6 min], Engine House No. 1 [4 min], Central Crossroads [1 min], Riverside Market [4 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Downtown Precinct [4 min], Pinecrest Homes [4 min]
Pinecrest Homes (residential) → City Central Hospital [5 min], Downtown Precinct [8 min], Spring Meadow Estates [4 min], Central Crossroads [8 min]
Riverside Market (commercial) → Engine House No. 1 [1 min], Lakeview Residences [4 min], Downtown Precinct [14 min], Central Crossroads [3 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Engine House No. 1 [5 min], Downtown Precinct [14 min], Lakeview Residences [1 min], Pinecrest Homes [8 min], Riverside Market [3 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → fire fire_7
Step 4: CALL-0004 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Building's on fire on Cedar Drive near Spring Meadow Estates! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Lakeview Residences            | sev 4 | fire_6 ETA 4 min | opened step 1
EVT-0002 | medical    | Pinecrest Homes                | sev 2 | ambulance_3 ETA 4 min | opened step 2
EVT-0003 | fire       | Pinecrest Homes                | sev 1 | fire_7 ETA 11 min | opened step 3
EVT-0004 | medical    | Pinecrest Homes                | sev 4 | ambulance_4 ETA 4 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Pinecrest Homes                | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Lakeview Residences            | ON_SCENE → EVT-0001
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [5 min], Central Crossroads [3 min], Spring Meadow Estates [4 min], Lakeview Residences [6 min]
Engine House No. 1 (fire_station) → Riverside Market [1 min], Central Crossroads [5 min], Lakeview Residences [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [4 min], Pinecrest Homes [8 min], Central Crossroads [14 min], Riverside Market [14 min]
Lakeview Residences (residential) → City Central Hospital [6 min], Engine House No. 1 [4 min], Central Crossroads [1 min], Riverside Market [4 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Downtown Precinct [4 min], Pinecrest Homes [4 min]
Pinecrest Homes (residential) → City Central Hospital [5 min], Downtown Precinct [8 min], Spring Meadow Estates [4 min], Central Crossroads [8 min]
Riverside Market (commercial) → Engine House No. 1 [1 min], Lakeview Residences [4 min], Downtown Precinct [14 min], Central Crossroads [3 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Engine House No. 1 [5 min], Downtown Precinct [14 min], Lakeview Residences [1 min], Pinecrest Homes [8 min], Riverside Market [3 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → fire fire_7
Step 4: CALL-0004 → ambulance ambulance_4
Step 5: CALL-0005 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_8", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
There's a fire at 729 Cedar Drive! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Pinecrest Homes                | sev 2 | ambulance_3 ETA 4 min | opened step 2
EVT-0003 | fire       | Pinecrest Homes                | sev 1 | fire_7 ETA 11 min | opened step 3
EVT-0004 | medical    | Pinecrest Homes                | sev 4 | ambulance_4 ETA 4 min | opened step 4
EVT-0005 | fire       | Spring Meadow Estates          | sev 2 | fire_8 ETA 11 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Pinecrest Homes                | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Lakeview Residences            | RETURNING → EVT-0001
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_8          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [5 min], Central Crossroads [3 min], Spring Meadow Estates [4 min], Lakeview Residences [6 min]
Engine House No. 1 (fire_station) → Riverside Market [1 min], Central Crossroads [5 min], Lakeview Residences [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [4 min], Pinecrest Homes [8 min], Central Crossroads [14 min], Riverside Market [14 min]
Lakeview Residences (residential) → City Central Hospital [6 min], Engine House No. 1 [4 min], Central Crossroads [1 min], Riverside Market [4 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Downtown Precinct [4 min], Pinecrest Homes [4 min]
Pinecrest Homes (residential) → City Central Hospital [5 min], Downtown Precinct [8 min], Spring Meadow Estates [4 min], Central Crossroads [8 min]
Riverside Market (commercial) → Engine House No. 1 [1 min], Lakeview Residences [4 min], Downtown Precinct [14 min], Central Crossroads [3 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Engine House No. 1 [5 min], Downtown Precinct [14 min], Lakeview Residences [1 min], Pinecrest Homes [8 min], Riverside Market [3 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → ambulance ambulance_4
Step 5: CALL-0005 → Duplicate of EVT-0002
Step 6: CALL-0006 → fire fire_8

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Yeah there's a small fire in a dumpster near Spring Meadow Estates on Cedar Drive. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Pinecrest Homes                | sev 1 | fire_7 ETA 11 min | opened step 3
EVT-0004 | medical    | Pinecrest Homes                | sev 4 | ambulance_4 ETA 4 min | opened step 4
EVT-0005 | fire       | Spring Meadow Estates          | sev 2 | fire_8 ETA 11 min | opened step 6
EVT-0006 | fire       | Spring Meadow Estates          | sev 1 | HELD → fire_6 | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Pinecrest Homes                | RETURNING → EVT-0002
ambulance_4     | ambulance  | Pinecrest Homes                | ON_SCENE → EVT-0004
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Lakeview Residences            | RETURNING → EVT-0001
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_8          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [5 min], Central Crossroads [3 min], Spring Meadow Estates [4 min], Lakeview Residences [6 min]
Engine House No. 1 (fire_station) → Riverside Market [1 min], Central Crossroads [5 min], Lakeview Residences [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [4 min], Pinecrest Homes [8 min], Central Crossroads [14 min], Riverside Market [14 min]
Lakeview Residences (residential) → City Central Hospital [6 min], Engine House No. 1 [4 min], Central Crossroads [1 min], Riverside Market [4 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Downtown Precinct [4 min], Pinecrest Homes [4 min]
Pinecrest Homes (residential) → City Central Hospital [5 min], Downtown Precinct [8 min], Spring Meadow Estates [4 min], Central Crossroads [8 min]
Riverside Market (commercial) → Engine House No. 1 [1 min], Lakeview Residences [4 min], Downtown Precinct [14 min], Central Crossroads [3 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Engine House No. 1 [5 min], Downtown Precinct [14 min], Lakeview Residences [1 min], Pinecrest Homes [8 min], Riverside Market [3 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0002
Step 6: CALL-0006 → fire fire_8
Step 7: CALL-0007 → HOLD (fire, waiting for fire_6)

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Yeah there's a small fire in a dumpster near Pinecrest Homes on Sunset Street. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Pinecrest Homes                | sev 1 | fire_7 ETA 11 min | opened step 3
EVT-0004 | medical    | Pinecrest Homes                | sev 4 | ambulance_4 ETA 4 min | opened step 4
EVT-0005 | fire       | Spring Meadow Estates          | sev 2 | fire_8 ETA 11 min | opened step 6
EVT-0006 | fire       | Spring Meadow Estates          | sev 1 | fire_6 ETA 11 min | opened step 7
EVT-0007 | fire       | Spring Meadow Estates          | sev 2 | HELD → fire_6 | opened step 8

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Pinecrest Homes                | RETURNING → EVT-0002
ambulance_4     | ambulance  | Pinecrest Homes                | ON_SCENE → EVT-0004
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_8          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [5 min], Central Crossroads [3 min], Spring Meadow Estates [4 min], Lakeview Residences [6 min]
Engine House No. 1 (fire_station) → Riverside Market [1 min], Central Crossroads [5 min], Lakeview Residences [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [4 min], Pinecrest Homes [8 min], Central Crossroads [14 min], Riverside Market [14 min]
Lakeview Residences (residential) → City Central Hospital [6 min], Engine House No. 1 [4 min], Central Crossroads [1 min], Riverside Market [4 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Downtown Precinct [4 min], Pinecrest Homes [4 min]
Pinecrest Homes (residential) → City Central Hospital [5 min], Downtown Precinct [8 min], Spring Meadow Estates [4 min], Central Crossroads [8 min]
Riverside Market (commercial) → Engine House No. 1 [1 min], Lakeview Residences [4 min], Downtown Precinct [14 min], Central Crossroads [3 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Engine House No. 1 [5 min], Downtown Precinct [14 min], Lakeview Residences [1 min], Pinecrest Homes [8 min], Riverside Market [3 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → fire fire_8
Step 7: CALL-0007 → HOLD (fire, waiting for fire_6)
Step 8: CALL-0008 → HOLD (fire, waiting for fire_6)

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
There's a massive fire — the whole block near Lakeview Residences is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Pinecrest Homes                | sev 1 | fire_7 ETA 11 min | opened step 3
EVT-0005 | fire       | Spring Meadow Estates          | sev 2 | fire_8 ETA 11 min | opened step 6
EVT-0006 | fire       | Spring Meadow Estates          | sev 1 | fire_6 ETA 11 min | opened step 7
EVT-0007 | fire       | Spring Meadow Estates          | sev 2 | HELD → fire_6 | opened step 8
EVT-0008 | fire       | Pinecrest Homes                | sev 1 | HELD → fire_7 | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | Pinecrest Homes                | RETURNING → EVT-0004
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_8          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [5 min], Central Crossroads [3 min], Spring Meadow Estates [4 min], Lakeview Residences [6 min]
Engine House No. 1 (fire_station) → Riverside Market [1 min], Central Crossroads [5 min], Lakeview Residences [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [4 min], Pinecrest Homes [8 min], Central Crossroads [14 min], Riverside Market [14 min]
Lakeview Residences (residential) → City Central Hospital [6 min], Engine House No. 1 [4 min], Central Crossroads [1 min], Riverside Market [4 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Downtown Precinct [4 min], Pinecrest Homes [4 min]
Pinecrest Homes (residential) → City Central Hospital [5 min], Downtown Precinct [8 min], Spring Meadow Estates [4 min], Central Crossroads [8 min]
Riverside Market (commercial) → Engine House No. 1 [1 min], Lakeview Residences [4 min], Downtown Precinct [14 min], Central Crossroads [3 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Engine House No. 1 [5 min], Downtown Precinct [14 min], Lakeview Residences [1 min], Pinecrest Homes [8 min], Riverside Market [3 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → HOLD (fire, waiting for fire_6)
Step 8: CALL-0008 → HOLD (fire, waiting for fire_6)
Step 9: CALL-0009 → HOLD (fire, waiting for fire_7)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_7", "from_event_id": "EVT-0003", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Oh god, the whole kitchen is on fire at 264 Maple Street! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0005 | fire       | Spring Meadow Estates          | sev 2 | fire_8 ETA 11 min | opened step 6
EVT-0006 | fire       | Spring Meadow Estates          | sev 1 | fire_6 ETA 11 min | opened step 7
EVT-0007 | fire       | Spring Meadow Estates          | sev 2 | HELD → fire_6 | opened step 8
EVT-0008 | fire       | Pinecrest Homes                | sev 1 | HELD → fire_7 | opened step 9
EVT-0009 | fire       | Lakeview Residences            | sev 5 | fire_7 ETA 4 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | Pinecrest Homes                | RETURNING → EVT-0004
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009
fire_8          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [5 min], Central Crossroads [3 min], Spring Meadow Estates [4 min], Lakeview Residences [6 min]
Engine House No. 1 (fire_station) → Riverside Market [1 min], Central Crossroads [5 min], Lakeview Residences [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [4 min], Pinecrest Homes [8 min], Central Crossroads [14 min], Riverside Market [14 min]
Lakeview Residences (residential) → City Central Hospital [6 min], Engine House No. 1 [4 min], Central Crossroads [1 min], Riverside Market [4 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Downtown Precinct [4 min], Pinecrest Homes [4 min]
Pinecrest Homes (residential) → City Central Hospital [5 min], Downtown Precinct [8 min], Spring Meadow Estates [4 min], Central Crossroads [8 min]
Riverside Market (commercial) → Engine House No. 1 [1 min], Lakeview Residences [4 min], Downtown Precinct [14 min], Central Crossroads [3 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Engine House No. 1 [5 min], Downtown Precinct [14 min], Lakeview Residences [1 min], Pinecrest Homes [8 min], Riverside Market [3 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → HOLD (fire, waiting for fire_6)
Step 9: CALL-0009 → HOLD (fire, waiting for fire_7)
Step 10: CALL-0010 → fire ?

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
There's a fire at 952 Maple Street! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0005 | fire       | Spring Meadow Estates          | sev 2 | fire_8 ETA 11 min | opened step 6
EVT-0006 | fire       | Spring Meadow Estates          | sev 1 | fire_6 ETA 11 min | opened step 7
EVT-0007 | fire       | Spring Meadow Estates          | sev 2 | HELD → fire_6 | opened step 8
EVT-0008 | fire       | Pinecrest Homes                | sev 1 | HELD → fire_7 | opened step 9
EVT-0009 | fire       | Lakeview Residences            | sev 5 | fire_7 ETA 4 min | opened step 10
EVT-0010 | fire       | Riverside Market               | sev 1 | HELD → fire_7 | opened step 11

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009
fire_8          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [5 min], Central Crossroads [3 min], Spring Meadow Estates [4 min], Lakeview Residences [6 min]
Engine House No. 1 (fire_station) → Riverside Market [1 min], Central Crossroads [5 min], Lakeview Residences [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [4 min], Pinecrest Homes [8 min], Central Crossroads [14 min], Riverside Market [14 min]
Lakeview Residences (residential) → City Central Hospital [6 min], Engine House No. 1 [4 min], Central Crossroads [1 min], Riverside Market [4 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Downtown Precinct [4 min], Pinecrest Homes [4 min]
Pinecrest Homes (residential) → City Central Hospital [5 min], Downtown Precinct [8 min], Spring Meadow Estates [4 min], Central Crossroads [8 min]
Riverside Market (commercial) → Engine House No. 1 [1 min], Lakeview Residences [4 min], Downtown Precinct [14 min], Central Crossroads [3 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Engine House No. 1 [5 min], Downtown Precinct [14 min], Lakeview Residences [1 min], Pinecrest Homes [8 min], Riverside Market [3 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → HOLD (fire, waiting for fire_7)
Step 10: CALL-0010 → fire ?
Step 11: CALL-0011 → HOLD (fire, waiting for fire_7)

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0010", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Hi, I think I see some smoke coming from behind Spring Meadow Estates. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0005 | fire       | Spring Meadow Estates          | sev 2 | fire_8 ETA 11 min | opened step 6
EVT-0006 | fire       | Spring Meadow Estates          | sev 1 | fire_6 ETA 11 min | opened step 7
EVT-0007 | fire       | Spring Meadow Estates          | sev 2 | HELD → fire_6 | opened step 8
EVT-0008 | fire       | Pinecrest Homes                | sev 1 | HELD → fire_7 | opened step 9
EVT-0009 | fire       | Lakeview Residences            | sev 5 | fire_7 ETA 4 min | opened step 10
EVT-0010 | fire       | Riverside Market               | sev 1 | HELD → fire_7 | opened step 11

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009
fire_8          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [5 min], Central Crossroads [3 min], Spring Meadow Estates [4 min], Lakeview Residences [6 min]
Engine House No. 1 (fire_station) → Riverside Market [1 min], Central Crossroads [5 min], Lakeview Residences [4 min]
Downtown Precinct (police_station) → Spring Meadow Estates [4 min], Pinecrest Homes [8 min], Central Crossroads [14 min], Riverside Market [14 min]
Lakeview Residences (residential) → City Central Hospital [6 min], Engine House No. 1 [4 min], Central Crossroads [1 min], Riverside Market [4 min]
Spring Meadow Estates (residential) → City Central Hospital [4 min], Downtown Precinct [4 min], Pinecrest Homes [4 min]
Pinecrest Homes (residential) → City Central Hospital [5 min], Downtown Precinct [8 min], Spring Meadow Estates [4 min], Central Crossroads [8 min]
Riverside Market (commercial) → Engine House No. 1 [1 min], Lakeview Residences [4 min], Downtown Precinct [14 min], Central Crossroads [3 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Engine House No. 1 [5 min], Downtown Precinct [14 min], Lakeview Residences [1 min], Pinecrest Homes [8 min], Riverside Market [3 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → fire ?
Step 11: CALL-0011 → HOLD (fire, waiting for fire_7)
Step 12: CALL-0012 → Duplicate of EVT-0010

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0006", "vehicle_type": null, "vehicle_id": null, "reroute": null}