[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Yeah there's a small fire in a dumpster near Cedar Park Village on Third Road. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Sunset Villas                  | sev 4 | police_0 ETA 5 min | opened step 1
EVT-0002 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 10 min | opened step 2
EVT-0003 | crime      | Sunset Villas                  | sev 1 | police_1 ETA 5 min | opened step 3
EVT-0004 | fire       | Oakwood Apartments             | sev 5 | fire_5 ETA 7 min | opened step 4
EVT-0005 | fire       | Cedar Park Village             | sev 4 | fire_6 ETA 4 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Sunset Villas                  | ON_SCENE → EVT-0001
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0004
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0005
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Fire Station [4 min], Cedar Park Village [7 min], Sunset Villas [7 min], Spring Meadow Estates [7 min], Oak Avenue Shops [9 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [4 min], Cedar Park Village [4 min], Sunset Villas [4 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Central Crossroads [2 min], Magnolia Gardens [4 min], Oakwood Apartments [4 min], Southbound Overpass [5 min], Sunset Villas [6 min]
Magnolia Gardens (residential) → Central Fire Station [8 min], Central Police Station [4 min], Southbound Overpass [1 min], Oakwood Apartments [2 min], Cedar Park Village [5 min], Central Crossroads [1 min]
Spring Meadow Estates (residential) → Oak Avenue Shops [1 min], St. Mary's Medical Center [7 min]
Oakwood Apartments (residential) → Central Police Station [4 min], Magnolia Gardens [2 min], Southbound Overpass [2 min], Sunset Villas [5 min], Central Crossroads [1 min]
Sunset Villas (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Central Police Station [6 min], Oakwood Apartments [5 min], Cedar Park Village [1 min], Southbound Overpass [2 min]
Cedar Park Village (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Sunset Villas [1 min], Southbound Overpass [4 min], Magnolia Gardens [5 min]
Oak Avenue Shops (commercial) → Spring Meadow Estates [1 min], St. Mary's Medical Center [9 min]
Southbound Overpass (road_junction) → Central Police Station [5 min], Magnolia Gardens [1 min], Oakwood Apartments [2 min], Sunset Villas [2 min], Cedar Park Village [4 min], Central Crossroads [2 min]
Central Crossroads (road_junction) → Central Police Station [2 min], Southbound Overpass [2 min], Magnolia Gardens [1 min], Oakwood Apartments [1 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → fire fire_5
Step 5: CALL-0005 → fire fire_6
Step 6: CALL-0006 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's a fire at 700 Third Lane! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 10 min | opened step 2
EVT-0003 | crime      | Sunset Villas                  | sev 1 | police_1 ETA 5 min | opened step 3
EVT-0004 | fire       | Oakwood Apartments             | sev 5 | fire_5 ETA 7 min | opened step 4
EVT-0005 | fire       | Cedar Park Village             | sev 4 | fire_6 ETA 4 min | opened step 5
EVT-0006 | fire       | Cedar Park Village             | sev 1 | fire_7 ETA 4 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Sunset Villas                  | RETURNING → EVT-0001
police_1        | police     | Sunset Villas                  | ON_SCENE → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0004
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0005
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0006

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Fire Station [4 min], Cedar Park Village [7 min], Sunset Villas [7 min], Spring Meadow Estates [7 min], Oak Avenue Shops [9 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [4 min], Cedar Park Village [4 min], Sunset Villas [4 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Central Crossroads [2 min], Magnolia Gardens [4 min], Oakwood Apartments [4 min], Southbound Overpass [5 min], Sunset Villas [6 min]
Magnolia Gardens (residential) → Central Fire Station [8 min], Central Police Station [4 min], Southbound Overpass [1 min], Oakwood Apartments [2 min], Cedar Park Village [5 min], Central Crossroads [1 min]
Spring Meadow Estates (residential) → Oak Avenue Shops [1 min], St. Mary's Medical Center [7 min]
Oakwood Apartments (residential) → Central Police Station [4 min], Magnolia Gardens [2 min], Southbound Overpass [2 min], Sunset Villas [5 min], Central Crossroads [1 min]
Sunset Villas (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Central Police Station [6 min], Oakwood Apartments [5 min], Cedar Park Village [1 min], Southbound Overpass [2 min]
Cedar Park Village (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Sunset Villas [1 min], Southbound Overpass [4 min], Magnolia Gardens [5 min]
Oak Avenue Shops (commercial) → Spring Meadow Estates [1 min], St. Mary's Medical Center [9 min]
Southbound Overpass (road_junction) → Central Police Station [5 min], Magnolia Gardens [1 min], Oakwood Apartments [2 min], Sunset Villas [2 min], Cedar Park Village [4 min], Central Crossroads [2 min]
Central Crossroads (road_junction) → Central Police Station [2 min], Southbound Overpass [2 min], Magnolia Gardens [1 min], Oakwood Apartments [1 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → fire fire_6
Step 6: CALL-0006 → Duplicate of EVT-0003
Step 7: CALL-0007 → fire fire_7

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Someone's not breathing at Magnolia Gardens! A bystander is doing CPR. Please send an ambulance to Hill Road immediately!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 10 min | opened step 2
EVT-0003 | crime      | Sunset Villas                  | sev 1 | police_1 ETA 5 min | opened step 3
EVT-0004 | fire       | Oakwood Apartments             | sev 5 | fire_5 ETA 7 min | opened step 4
EVT-0005 | fire       | Cedar Park Village             | sev 4 | fire_6 ETA 4 min | opened step 5
EVT-0006 | fire       | Cedar Park Village             | sev 1 | fire_7 ETA 4 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Sunset Villas                  | RETURNING → EVT-0001
police_1        | police     | Sunset Villas                  | ON_SCENE → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0004
fire_6          | fire       | Cedar Park Village             | ON_SCENE → EVT-0005
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0006

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Fire Station [4 min], Cedar Park Village [7 min], Sunset Villas [7 min], Spring Meadow Estates [7 min], Oak Avenue Shops [9 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [4 min], Cedar Park Village [4 min], Sunset Villas [4 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Central Crossroads [2 min], Magnolia Gardens [4 min], Oakwood Apartments [4 min], Southbound Overpass [5 min], Sunset Villas [6 min]
Magnolia Gardens (residential) → Central Fire Station [8 min], Central Police Station [4 min], Southbound Overpass [1 min], Oakwood Apartments [2 min], Cedar Park Village [5 min], Central Crossroads [1 min]
Spring Meadow Estates (residential) → Oak Avenue Shops [1 min], St. Mary's Medical Center [7 min]
Oakwood Apartments (residential) → Central Police Station [4 min], Magnolia Gardens [2 min], Southbound Overpass [2 min], Sunset Villas [5 min], Central Crossroads [1 min]
Sunset Villas (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Central Police Station [6 min], Oakwood Apartments [5 min], Cedar Park Village [1 min], Southbound Overpass [2 min]
Cedar Park Village (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Sunset Villas [1 min], Southbound Overpass [4 min], Magnolia Gardens [5 min]
Oak Avenue Shops (commercial) → Spring Meadow Estates [1 min], St. Mary's Medical Center [9 min]
Southbound Overpass (road_junction) → Central Police Station [5 min], Magnolia Gardens [1 min], Oakwood Apartments [2 min], Sunset Villas [2 min], Cedar Park Village [4 min], Central Crossroads [2 min]
Central Crossroads (road_junction) → Central Police Station [2 min], Southbound Overpass [2 min], Magnolia Gardens [1 min], Oakwood Apartments [1 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → Duplicate of EVT-0003
Step 7: CALL-0007 → fire fire_7
Step 8: CALL-0008 → Duplicate of EVT-0004

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Hello, my neighbor fell and hurt her ankle at 778 Hill Road. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 10 min | opened step 2
EVT-0004 | fire       | Oakwood Apartments             | sev 5 | fire_5 ETA 7 min | opened step 4
EVT-0005 | fire       | Cedar Park Village             | sev 4 | fire_6 ETA 4 min | opened step 5
EVT-0006 | fire       | Cedar Park Village             | sev 1 | fire_7 ETA 4 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Sunset Villas                  | RETURNING → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0004
fire_6          | fire       | Cedar Park Village             | ON_SCENE → EVT-0005
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0006

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Fire Station [4 min], Cedar Park Village [7 min], Sunset Villas [7 min], Spring Meadow Estates [7 min], Oak Avenue Shops [9 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [4 min], Cedar Park Village [4 min], Sunset Villas [4 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Central Crossroads [2 min], Magnolia Gardens [4 min], Oakwood Apartments [4 min], Southbound Overpass [5 min], Sunset Villas [6 min]
Magnolia Gardens (residential) → Central Fire Station [8 min], Central Police Station [4 min], Southbound Overpass [1 min], Oakwood Apartments [2 min], Cedar Park Village [5 min], Central Crossroads [1 min]
Spring Meadow Estates (residential) → Oak Avenue Shops [1 min], St. Mary's Medical Center [7 min]
Oakwood Apartments (residential) → Central Police Station [4 min], Magnolia Gardens [2 min], Southbound Overpass [2 min], Sunset Villas [5 min], Central Crossroads [1 min]
Sunset Villas (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Central Police Station [6 min], Oakwood Apartments [5 min], Cedar Park Village [1 min], Southbound Overpass [2 min]
Cedar Park Village (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Sunset Villas [1 min], Southbound Overpass [4 min], Magnolia Gardens [5 min]
Oak Avenue Shops (commercial) → Spring Meadow Estates [1 min], St. Mary's Medical Center [9 min]
Southbound Overpass (road_junction) → Central Police Station [5 min], Magnolia Gardens [1 min], Oakwood Apartments [2 min], Sunset Villas [2 min], Cedar Park Village [4 min], Central Crossroads [2 min]
Central Crossroads (road_junction) → Central Police Station [2 min], Southbound Overpass [2 min], Magnolia Gardens [1 min], Oakwood Apartments [1 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → fire fire_7
Step 8: CALL-0008 → Duplicate of EVT-0004
Step 9: CALL-0009 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
I just got mugged near Oakwood Apartments! The guy ran towards Lake Boulevard. He had a knife.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 10 min | opened step 2
EVT-0004 | fire       | Oakwood Apartments             | sev 5 | fire_5 ETA 7 min | opened step 4
EVT-0006 | fire       | Cedar Park Village             | sev 1 | fire_7 ETA 4 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Sunset Villas                  | RETURNING → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Oakwood Apartments             | ON_SCENE → EVT-0004
fire_6          | fire       | Cedar Park Village             | RETURNING → EVT-0005
fire_7          | fire       | Cedar Park Village             | ON_SCENE → EVT-0006

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Fire Station [4 min], Cedar Park Village [7 min], Sunset Villas [7 min], Spring Meadow Estates [7 min], Oak Avenue Shops [9 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [4 min], Cedar Park Village [4 min], Sunset Villas [4 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Central Crossroads [2 min], Magnolia Gardens [4 min], Oakwood Apartments [4 min], Southbound Overpass [5 min], Sunset Villas [6 min]
Magnolia Gardens (residential) → Central Fire Station [8 min], Central Police Station [4 min], Southbound Overpass [1 min], Oakwood Apartments [2 min], Cedar Park Village [5 min], Central Crossroads [1 min]
Spring Meadow Estates (residential) → Oak Avenue Shops [1 min], St. Mary's Medical Center [7 min]
Oakwood Apartments (residential) → Central Police Station [4 min], Magnolia Gardens [2 min], Southbound Overpass [2 min], Sunset Villas [5 min], Central Crossroads [1 min]
Sunset Villas (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Central Police Station [6 min], Oakwood Apartments [5 min], Cedar Park Village [1 min], Southbound Overpass [2 min]
Cedar Park Village (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Sunset Villas [1 min], Southbound Overpass [4 min], Magnolia Gardens [5 min]
Oak Avenue Shops (commercial) → Spring Meadow Estates [1 min], St. Mary's Medical Center [9 min]
Southbound Overpass (road_junction) → Central Police Station [5 min], Magnolia Gardens [1 min], Oakwood Apartments [2 min], Sunset Villas [2 min], Cedar Park Village [4 min], Central Crossroads [2 min]
Central Crossroads (road_junction) → Central Police Station [2 min], Southbound Overpass [2 min], Magnolia Gardens [1 min], Oakwood Apartments [1 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → Duplicate of EVT-0004
Step 9: CALL-0009 → Duplicate of EVT-0002
Step 10: CALL-0010 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Bad crash on First Avenue! Car flipped over near Sunset Villas. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 10 min | opened step 2
EVT-0004 | fire       | Oakwood Apartments             | sev 5 | fire_5 ETA 7 min | opened step 4
EVT-0006 | fire       | Cedar Park Village             | sev 1 | fire_7 ETA 4 min | opened step 7
EVT-0007 | crime      | Oakwood Apartments             | sev 2 | police_0 ETA 2 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0007
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Magnolia Gardens               | ON_SCENE → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Oakwood Apartments             | ON_SCENE → EVT-0004
fire_6          | fire       | Cedar Park Village             | RETURNING → EVT-0005
fire_7          | fire       | Cedar Park Village             | ON_SCENE → EVT-0006

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Fire Station [4 min], Cedar Park Village [7 min], Sunset Villas [7 min], Spring Meadow Estates [7 min], Oak Avenue Shops [9 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [4 min], Cedar Park Village [4 min], Sunset Villas [4 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Central Crossroads [2 min], Magnolia Gardens [4 min], Oakwood Apartments [4 min], Southbound Overpass [5 min], Sunset Villas [6 min]
Magnolia Gardens (residential) → Central Fire Station [8 min], Central Police Station [4 min], Southbound Overpass [1 min], Oakwood Apartments [2 min], Cedar Park Village [5 min], Central Crossroads [1 min]
Spring Meadow Estates (residential) → Oak Avenue Shops [1 min], St. Mary's Medical Center [7 min]
Oakwood Apartments (residential) → Central Police Station [4 min], Magnolia Gardens [2 min], Southbound Overpass [2 min], Sunset Villas [5 min], Central Crossroads [1 min]
Sunset Villas (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Central Police Station [6 min], Oakwood Apartments [5 min], Cedar Park Village [1 min], Southbound Overpass [2 min]
Cedar Park Village (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Sunset Villas [1 min], Southbound Overpass [4 min], Magnolia Gardens [5 min]
Oak Avenue Shops (commercial) → Spring Meadow Estates [1 min], St. Mary's Medical Center [9 min]
Southbound Overpass (road_junction) → Central Police Station [5 min], Magnolia Gardens [1 min], Oakwood Apartments [2 min], Sunset Villas [2 min], Cedar Park Village [4 min], Central Crossroads [2 min]
Central Crossroads (road_junction) → Central Police Station [2 min], Southbound Overpass [2 min], Magnolia Gardens [1 min], Oakwood Apartments [1 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → Duplicate of EVT-0002
Step 10: CALL-0010 → Duplicate of EVT-0002
Step 11: CALL-0011 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Someone's not breathing at Cedar Park Village! A bystander is doing CPR. Please send an ambulance to Third Road immediately!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 10 min | opened step 2
EVT-0007 | crime      | Oakwood Apartments             | sev 2 | police_0 ETA 2 min | opened step 11
EVT-0008 | accident   | Sunset Villas                  | sev 3 | ambulance_3 ETA 7 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Oakwood Apartments             | ON_SCENE → EVT-0007
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Magnolia Gardens               | ON_SCENE → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Oakwood Apartments             | RETURNING → EVT-0004
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Cedar Park Village             | RETURNING → EVT-0006

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Fire Station [4 min], Cedar Park Village [7 min], Sunset Villas [7 min], Spring Meadow Estates [7 min], Oak Avenue Shops [9 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [4 min], Cedar Park Village [4 min], Sunset Villas [4 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Central Crossroads [2 min], Magnolia Gardens [4 min], Oakwood Apartments [4 min], Southbound Overpass [5 min], Sunset Villas [6 min]
Magnolia Gardens (residential) → Central Fire Station [8 min], Central Police Station [4 min], Southbound Overpass [1 min], Oakwood Apartments [2 min], Cedar Park Village [5 min], Central Crossroads [1 min]
Spring Meadow Estates (residential) → Oak Avenue Shops [1 min], St. Mary's Medical Center [7 min]
Oakwood Apartments (residential) → Central Police Station [4 min], Magnolia Gardens [2 min], Southbound Overpass [2 min], Sunset Villas [5 min], Central Crossroads [1 min]
Sunset Villas (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Central Police Station [6 min], Oakwood Apartments [5 min], Cedar Park Village [1 min], Southbound Overpass [2 min]
Cedar Park Village (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Sunset Villas [1 min], Southbound Overpass [4 min], Magnolia Gardens [5 min]
Oak Avenue Shops (commercial) → Spring Meadow Estates [1 min], St. Mary's Medical Center [9 min]
Southbound Overpass (road_junction) → Central Police Station [5 min], Magnolia Gardens [1 min], Oakwood Apartments [2 min], Sunset Villas [2 min], Cedar Park Village [4 min], Central Crossroads [2 min]
Central Crossroads (road_junction) → Central Police Station [2 min], Southbound Overpass [2 min], Magnolia Gardens [1 min], Oakwood Apartments [1 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → Duplicate of EVT-0002
Step 11: CALL-0011 → police police_0
Step 12: CALL-0012 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Fender bender on First Avenue near Sunset Villas. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0007 | crime      | Oakwood Apartments             | sev 2 | police_0 ETA 2 min | opened step 11
EVT-0008 | accident   | Sunset Villas                  | sev 3 | ambulance_3 ETA 7 min | opened step 12
EVT-0009 | medical    | Cedar Park Village             | sev 4 | ambulance_4 ETA 6 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Oakwood Apartments             | ON_SCENE → EVT-0007
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Magnolia Gardens               | RETURNING → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
fire_5          | fire       | Oakwood Apartments             | RETURNING → EVT-0004
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Cedar Park Village             | RETURNING → EVT-0006

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Fire Station [4 min], Cedar Park Village [7 min], Sunset Villas [7 min], Spring Meadow Estates [7 min], Oak Avenue Shops [9 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [4 min], Cedar Park Village [4 min], Sunset Villas [4 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Central Crossroads [2 min], Magnolia Gardens [4 min], Oakwood Apartments [4 min], Southbound Overpass [5 min], Sunset Villas [6 min]
Magnolia Gardens (residential) → Central Fire Station [8 min], Central Police Station [4 min], Southbound Overpass [1 min], Oakwood Apartments [2 min], Cedar Park Village [5 min], Central Crossroads [1 min]
Spring Meadow Estates (residential) → Oak Avenue Shops [1 min], St. Mary's Medical Center [7 min]
Oakwood Apartments (residential) → Central Police Station [4 min], Magnolia Gardens [2 min], Southbound Overpass [2 min], Sunset Villas [5 min], Central Crossroads [1 min]
Sunset Villas (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Central Police Station [6 min], Oakwood Apartments [5 min], Cedar Park Village [1 min], Southbound Overpass [2 min]
Cedar Park Village (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Sunset Villas [1 min], Southbound Overpass [4 min], Magnolia Gardens [5 min]
Oak Avenue Shops (commercial) → Spring Meadow Estates [1 min], St. Mary's Medical Center [9 min]
Southbound Overpass (road_junction) → Central Police Station [5 min], Magnolia Gardens [1 min], Oakwood Apartments [2 min], Sunset Villas [2 min], Cedar Park Village [4 min], Central Crossroads [2 min]
Central Crossroads (road_junction) → Central Police Station [2 min], Southbound Overpass [2 min], Magnolia Gardens [1 min], Oakwood Apartments [1 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → police police_0
Step 12: CALL-0012 → ambulance ambulance_3
Step 13: CALL-0013 → ambulance ambulance_4

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0008", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
There's a man having chest pains at 949 Third Road. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0008 | accident   | Sunset Villas                  | sev 3 | UNASSIGNED | opened step 12
EVT-0009 | medical    | Cedar Park Village             | sev 4 | ambulance_4 ETA 6 min | opened step 13
EVT-0010 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 7 min | opened step 14

=== UNIT STATUS ===
police_0        | police     | Oakwood Apartments             | RETURNING → EVT-0007
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Magnolia Gardens               | RETURNING → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0010
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Fire Station [4 min], Cedar Park Village [7 min], Sunset Villas [7 min], Spring Meadow Estates [7 min], Oak Avenue Shops [9 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [4 min], Cedar Park Village [4 min], Sunset Villas [4 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Central Crossroads [2 min], Magnolia Gardens [4 min], Oakwood Apartments [4 min], Southbound Overpass [5 min], Sunset Villas [6 min]
Magnolia Gardens (residential) → Central Fire Station [8 min], Central Police Station [4 min], Southbound Overpass [1 min], Oakwood Apartments [2 min], Cedar Park Village [5 min], Central Crossroads [1 min]
Spring Meadow Estates (residential) → Oak Avenue Shops [1 min], St. Mary's Medical Center [7 min]
Oakwood Apartments (residential) → Central Police Station [4 min], Magnolia Gardens [2 min], Southbound Overpass [2 min], Sunset Villas [5 min], Central Crossroads [1 min]
Sunset Villas (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Central Police Station [6 min], Oakwood Apartments [5 min], Cedar Park Village [1 min], Southbound Overpass [2 min]
Cedar Park Village (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Sunset Villas [1 min], Southbound Overpass [4 min], Magnolia Gardens [5 min]
Oak Avenue Shops (commercial) → Spring Meadow Estates [1 min], St. Mary's Medical Center [9 min]
Southbound Overpass (road_junction) → Central Police Station [5 min], Magnolia Gardens [1 min], Oakwood Apartments [2 min], Sunset Villas [2 min], Cedar Park Village [4 min], Central Crossroads [2 min]
Central Crossroads (road_junction) → Central Police Station [2 min], Southbound Overpass [2 min], Magnolia Gardens [1 min], Oakwood Apartments [1 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → ambulance ambulance_3
Step 13: CALL-0013 → ambulance ambulance_4
Step 14: CALL-0014 → ambulance ?

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0009", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
There's a fight outside Spring Meadow Estates on Oak Road. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0008 | accident   | Sunset Villas                  | sev 3 | UNASSIGNED | opened step 12
EVT-0009 | medical    | Cedar Park Village             | sev 4 | ambulance_4 ETA 6 min | opened step 13
EVT-0010 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 7 min | opened step 14

=== UNIT STATUS ===
police_0        | police     | Oakwood Apartments             | RETURNING → EVT-0007
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0010
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Fire Station [4 min], Cedar Park Village [7 min], Sunset Villas [7 min], Spring Meadow Estates [7 min], Oak Avenue Shops [9 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [4 min], Cedar Park Village [4 min], Sunset Villas [4 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Central Crossroads [2 min], Magnolia Gardens [4 min], Oakwood Apartments [4 min], Southbound Overpass [5 min], Sunset Villas [6 min]
Magnolia Gardens (residential) → Central Fire Station [8 min], Central Police Station [4 min], Southbound Overpass [1 min], Oakwood Apartments [2 min], Cedar Park Village [5 min], Central Crossroads [1 min]
Spring Meadow Estates (residential) → Oak Avenue Shops [1 min], St. Mary's Medical Center [7 min]
Oakwood Apartments (residential) → Central Police Station [4 min], Magnolia Gardens [2 min], Southbound Overpass [2 min], Sunset Villas [5 min], Central Crossroads [1 min]
Sunset Villas (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Central Police Station [6 min], Oakwood Apartments [5 min], Cedar Park Village [1 min], Southbound Overpass [2 min]
Cedar Park Village (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Sunset Villas [1 min], Southbound Overpass [4 min], Magnolia Gardens [5 min]
Oak Avenue Shops (commercial) → Spring Meadow Estates [1 min], St. Mary's Medical Center [9 min]
Southbound Overpass (road_junction) → Central Police Station [5 min], Magnolia Gardens [1 min], Oakwood Apartments [2 min], Sunset Villas [2 min], Cedar Park Village [4 min], Central Crossroads [2 min]
Central Crossroads (road_junction) → Central Police Station [2 min], Southbound Overpass [2 min], Magnolia Gardens [1 min], Oakwood Apartments [1 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → ambulance ambulance_4
Step 14: CALL-0014 → ambulance ?
Step 15: CALL-0015 → Duplicate of EVT-0009

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
There's a fire at 716 Third Lane! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0009 | medical    | Cedar Park Village             | sev 4 | ambulance_4 ETA 6 min | opened step 13
EVT-0010 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 7 min | opened step 14
EVT-0011 | crime      | Spring Meadow Estates          | sev 4 | police_1 ETA 19 min | opened step 16

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0011
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0010
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Fire Station [4 min], Cedar Park Village [7 min], Sunset Villas [7 min], Spring Meadow Estates [7 min], Oak Avenue Shops [9 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [4 min], Cedar Park Village [4 min], Sunset Villas [4 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Central Crossroads [2 min], Magnolia Gardens [4 min], Oakwood Apartments [4 min], Southbound Overpass [5 min], Sunset Villas [6 min]
Magnolia Gardens (residential) → Central Fire Station [8 min], Central Police Station [4 min], Southbound Overpass [1 min], Oakwood Apartments [2 min], Cedar Park Village [5 min], Central Crossroads [1 min]
Spring Meadow Estates (residential) → Oak Avenue Shops [1 min], St. Mary's Medical Center [7 min]
Oakwood Apartments (residential) → Central Police Station [4 min], Magnolia Gardens [2 min], Southbound Overpass [2 min], Sunset Villas [5 min], Central Crossroads [1 min]
Sunset Villas (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Central Police Station [6 min], Oakwood Apartments [5 min], Cedar Park Village [1 min], Southbound Overpass [2 min]
Cedar Park Village (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Sunset Villas [1 min], Southbound Overpass [4 min], Magnolia Gardens [5 min]
Oak Avenue Shops (commercial) → Spring Meadow Estates [1 min], St. Mary's Medical Center [9 min]
Southbound Overpass (road_junction) → Central Police Station [5 min], Magnolia Gardens [1 min], Oakwood Apartments [2 min], Sunset Villas [2 min], Cedar Park Village [4 min], Central Crossroads [2 min]
Central Crossroads (road_junction) → Central Police Station [2 min], Southbound Overpass [2 min], Magnolia Gardens [1 min], Oakwood Apartments [1 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → ambulance ?
Step 15: CALL-0015 → Duplicate of EVT-0009
Step 16: CALL-0016 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
I think I heard gunshots near 230 Oak Road! People are running. I'm hiding inside Spring Meadow Estates, please send help!

=== ACTIVE EVENTS ===
EVT-0009 | medical    | Cedar Park Village             | sev 4 | ambulance_4 ETA 6 min | opened step 13
EVT-0010 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 7 min | opened step 14
EVT-0011 | crime      | Spring Meadow Estates          | sev 4 | police_1 ETA 19 min | opened step 16
EVT-0012 | fire       | Oakwood Apartments             | sev 2 | fire_5 ETA 7 min | opened step 17

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0011
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0010
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0012
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Fire Station [4 min], Cedar Park Village [7 min], Sunset Villas [7 min], Spring Meadow Estates [7 min], Oak Avenue Shops [9 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [4 min], Cedar Park Village [4 min], Sunset Villas [4 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Central Crossroads [2 min], Magnolia Gardens [4 min], Oakwood Apartments [4 min], Southbound Overpass [5 min], Sunset Villas [6 min]
Magnolia Gardens (residential) → Central Fire Station [8 min], Central Police Station [4 min], Southbound Overpass [1 min], Oakwood Apartments [2 min], Cedar Park Village [5 min], Central Crossroads [1 min]
Spring Meadow Estates (residential) → Oak Avenue Shops [1 min], St. Mary's Medical Center [7 min]
Oakwood Apartments (residential) → Central Police Station [4 min], Magnolia Gardens [2 min], Southbound Overpass [2 min], Sunset Villas [5 min], Central Crossroads [1 min]
Sunset Villas (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Central Police Station [6 min], Oakwood Apartments [5 min], Cedar Park Village [1 min], Southbound Overpass [2 min]
Cedar Park Village (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Sunset Villas [1 min], Southbound Overpass [4 min], Magnolia Gardens [5 min]
Oak Avenue Shops (commercial) → Spring Meadow Estates [1 min], St. Mary's Medical Center [9 min]
Southbound Overpass (road_junction) → Central Police Station [5 min], Magnolia Gardens [1 min], Oakwood Apartments [2 min], Sunset Villas [2 min], Cedar Park Village [4 min], Central Crossroads [2 min]
Central Crossroads (road_junction) → Central Police Station [2 min], Southbound Overpass [2 min], Magnolia Gardens [1 min], Oakwood Apartments [1 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → Duplicate of EVT-0009
Step 16: CALL-0016 → police police_1
Step 17: CALL-0017 → fire fire_5

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0011", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
Yeah there's a small fire in a dumpster near Sunset Villas on First Avenue. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0009 | medical    | Cedar Park Village             | sev 4 | ambulance_4 ETA 6 min | opened step 13
EVT-0010 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 7 min | opened step 14
EVT-0011 | crime      | Spring Meadow Estates          | sev 4 | police_1 ETA 19 min | opened step 16
EVT-0012 | fire       | Oakwood Apartments             | sev 2 | fire_5 ETA 7 min | opened step 17

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0011
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0010
ambulance_4     | ambulance  | Cedar Park Village             | ON_SCENE → EVT-0009
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0012
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Fire Station [4 min], Cedar Park Village [7 min], Sunset Villas [7 min], Spring Meadow Estates [7 min], Oak Avenue Shops [9 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [4 min], Cedar Park Village [4 min], Sunset Villas [4 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Central Crossroads [2 min], Magnolia Gardens [4 min], Oakwood Apartments [4 min], Southbound Overpass [5 min], Sunset Villas [6 min]
Magnolia Gardens (residential) → Central Fire Station [8 min], Central Police Station [4 min], Southbound Overpass [1 min], Oakwood Apartments [2 min], Cedar Park Village [5 min], Central Crossroads [1 min]
Spring Meadow Estates (residential) → Oak Avenue Shops [1 min], St. Mary's Medical Center [7 min]
Oakwood Apartments (residential) → Central Police Station [4 min], Magnolia Gardens [2 min], Southbound Overpass [2 min], Sunset Villas [5 min], Central Crossroads [1 min]
Sunset Villas (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Central Police Station [6 min], Oakwood Apartments [5 min], Cedar Park Village [1 min], Southbound Overpass [2 min]
Cedar Park Village (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Sunset Villas [1 min], Southbound Overpass [4 min], Magnolia Gardens [5 min]
Oak Avenue Shops (commercial) → Spring Meadow Estates [1 min], St. Mary's Medical Center [9 min]
Southbound Overpass (road_junction) → Central Police Station [5 min], Magnolia Gardens [1 min], Oakwood Apartments [2 min], Sunset Villas [2 min], Cedar Park Village [4 min], Central Crossroads [2 min]
Central Crossroads (road_junction) → Central Police Station [2 min], Southbound Overpass [2 min], Magnolia Gardens [1 min], Oakwood Apartments [1 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → police police_1
Step 17: CALL-0017 → fire fire_5
Step 18: CALL-0018 → Duplicate of EVT-0011

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
There's a fire at 129 Third Lane! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0009 | medical    | Cedar Park Village             | sev 4 | ambulance_4 ETA 6 min | opened step 13
EVT-0010 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 7 min | opened step 14
EVT-0011 | crime      | Spring Meadow Estates          | sev 4 | police_1 ETA 19 min | opened step 16
EVT-0012 | fire       | Oakwood Apartments             | sev 2 | fire_5 ETA 7 min | opened step 17
EVT-0013 | fire       | Sunset Villas                  | sev 5 | fire_6 ETA 3 min | opened step 19

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0011
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0010
ambulance_4     | ambulance  | Cedar Park Village             | ON_SCENE → EVT-0009
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0012
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0013
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Fire Station [4 min], Cedar Park Village [7 min], Sunset Villas [7 min], Spring Meadow Estates [7 min], Oak Avenue Shops [9 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [4 min], Cedar Park Village [4 min], Sunset Villas [4 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Central Crossroads [2 min], Magnolia Gardens [4 min], Oakwood Apartments [4 min], Southbound Overpass [5 min], Sunset Villas [6 min]
Magnolia Gardens (residential) → Central Fire Station [8 min], Central Police Station [4 min], Southbound Overpass [1 min], Oakwood Apartments [2 min], Cedar Park Village [5 min], Central Crossroads [1 min]
Spring Meadow Estates (residential) → Oak Avenue Shops [1 min], St. Mary's Medical Center [7 min]
Oakwood Apartments (residential) → Central Police Station [4 min], Magnolia Gardens [2 min], Southbound Overpass [2 min], Sunset Villas [5 min], Central Crossroads [1 min]
Sunset Villas (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Central Police Station [6 min], Oakwood Apartments [5 min], Cedar Park Village [1 min], Southbound Overpass [2 min]
Cedar Park Village (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Sunset Villas [1 min], Southbound Overpass [4 min], Magnolia Gardens [5 min]
Oak Avenue Shops (commercial) → Spring Meadow Estates [1 min], St. Mary's Medical Center [9 min]
Southbound Overpass (road_junction) → Central Police Station [5 min], Magnolia Gardens [1 min], Oakwood Apartments [2 min], Sunset Villas [2 min], Cedar Park Village [4 min], Central Crossroads [2 min]
Central Crossroads (road_junction) → Central Police Station [2 min], Southbound Overpass [2 min], Magnolia Gardens [1 min], Oakwood Apartments [1 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → fire fire_5
Step 18: CALL-0018 → Duplicate of EVT-0011
Step 19: CALL-0019 → fire fire_6

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0012", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Yeah there's a small fire in a dumpster near Maple Heights on Sunset Avenue. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Hilltop Manor [6 min], Northside Junction [6 min], Central Plaza [6 min], Central Police Station [7 min], Sunset Villas [10 min], Parkside Shopping Center [7 min], Southbound Overpass [8 min]
Central Fire Station (fire_station) → Hilltop Manor [3 min], Central Police Station [2 min], Southbound Overpass [10 min]
Central Police Station (police_station) → Central Fire Station [2 min], Hilltop Manor [7 min], City Central Hospital [7 min], Central Plaza [14 min]
Hilltop Manor (residential) → City Central Hospital [6 min], Central Fire Station [3 min], Central Police Station [7 min], Northside Junction [6 min], Parkside Shopping Center [9 min], Maple Heights [7 min]
Sunset Villas (residential) → Parkside Shopping Center [6 min], Central Plaza [4 min], Southbound Overpass [11 min], City Central Hospital [10 min], Northside Junction [11 min]
Maple Heights (residential) → Northside Junction [4 min], Hilltop Manor [7 min]
Parkside Shopping Center (commercial) → Hilltop Manor [9 min], Sunset Villas [6 min], Central Plaza [3 min], City Central Hospital [7 min], Northside Junction [6 min], Southbound Overpass [8 min]
Central Plaza (commercial) → City Central Hospital [6 min], Central Police Station [14 min], Sunset Villas [4 min], Parkside Shopping Center [3 min], Southbound Overpass [6 min]
Southbound Overpass (road_junction) → Central Fire Station [10 min], Sunset Villas [11 min], Central Plaza [6 min], City Central Hospital [8 min], Parkside Shopping Center [8 min]
Northside Junction (road_junction) → City Central Hospital [6 min], Hilltop Manor [6 min], Sunset Villas [11 min], Maple Heights [4 min], Parkside Shopping Center [6 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Pedestrian hit by a truck at Lake Lane near Parkside Shopping Center. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Maple Heights                  | sev 5 | fire_5 ETA 10 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Hilltop Manor [6 min], Northside Junction [6 min], Central Plaza [6 min], Central Police Station [7 min], Sunset Villas [10 min], Parkside Shopping Center [7 min], Southbound Overpass [8 min]
Central Fire Station (fire_station) → Hilltop Manor [3 min], Central Police Station [2 min], Southbound Overpass [10 min]
Central Police Station (police_station) → Central Fire Station [2 min], Hilltop Manor [7 min], City Central Hospital [7 min], Central Plaza [14 min]
Hilltop Manor (residential) → City Central Hospital [6 min], Central Fire Station [3 min], Central Police Station [7 min], Northside Junction [6 min], Parkside Shopping Center [9 min], Maple Heights [7 min]
Sunset Villas (residential) → Parkside Shopping Center [6 min], Central Plaza [4 min], Southbound Overpass [11 min], City Central Hospital [10 min], Northside Junction [11 min]
Maple Heights (residential) → Northside Junction [4 min], Hilltop Manor [7 min]
Parkside Shopping Center (commercial) → Hilltop Manor [9 min], Sunset Villas [6 min], Central Plaza [3 min], City Central Hospital [7 min], Northside Junction [6 min], Southbound Overpass [8 min]
Central Plaza (commercial) → City Central Hospital [6 min], Central Police Station [14 min], Sunset Villas [4 min], Parkside Shopping Center [3 min], Southbound Overpass [6 min]
Southbound Overpass (road_junction) → Central Fire Station [10 min], Sunset Villas [11 min], Central Plaza [6 min], City Central Hospital [8 min], Parkside Shopping Center [8 min]
Northside Junction (road_junction) → City Central Hospital [6 min], Hilltop Manor [6 min], Sunset Villas [11 min], Maple Heights [4 min], Parkside Shopping Center [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Oh god, the whole kitchen is on fire at 435 Sunset Avenue! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Maple Heights                  | sev 5 | fire_5 ETA 10 min | opened step 1
EVT-0002 | accident   | Parkside Shopping Center       | sev 5 | ambulance_3 ETA 6 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Hilltop Manor [6 min], Northside Junction [6 min], Central Plaza [6 min], Central Police Station [7 min], Sunset Villas [10 min], Parkside Shopping Center [7 min], Southbound Overpass [8 min]
Central Fire Station (fire_station) → Hilltop Manor [3 min], Central Police Station [2 min], Southbound Overpass [10 min]
Central Police Station (police_station) → Central Fire Station [2 min], Hilltop Manor [7 min], City Central Hospital [7 min], Central Plaza [14 min]
Hilltop Manor (residential) → City Central Hospital [6 min], Central Fire Station [3 min], Central Police Station [7 min], Northside Junction [6 min], Parkside Shopping Center [9 min], Maple Heights [7 min]
Sunset Villas (residential) → Parkside Shopping Center [6 min], Central Plaza [4 min], Southbound Overpass [11 min], City Central Hospital [10 min], Northside Junction [11 min]
Maple Heights (residential) → Northside Junction [4 min], Hilltop Manor [7 min]
Parkside Shopping Center (commercial) → Hilltop Manor [9 min], Sunset Villas [6 min], Central Plaza [3 min], City Central Hospital [7 min], Northside Junction [6 min], Southbound Overpass [8 min]
Central Plaza (commercial) → City Central Hospital [6 min], Central Police Station [14 min], Sunset Villas [4 min], Parkside Shopping Center [3 min], Southbound Overpass [6 min]
Southbound Overpass (road_junction) → Central Fire Station [10 min], Sunset Villas [11 min], Central Plaza [6 min], City Central Hospital [8 min], Parkside Shopping Center [8 min]
Northside Junction (road_junction) → City Central Hospital [6 min], Hilltop Manor [6 min], Sunset Villas [11 min], Maple Heights [4 min], Parkside Shopping Center [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5
Step 2: CALL-0002 → ambulance ambulance_3

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's been some kind of mass incident at Parkside Shopping Center — multiple people down, some not moving. We need everything, Second Lane entrance.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Maple Heights                  | sev 5 | fire_5 ETA 10 min | opened step 1
EVT-0002 | accident   | Parkside Shopping Center       | sev 5 | ambulance_3 ETA 6 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Hilltop Manor [6 min], Northside Junction [6 min], Central Plaza [6 min], Central Police Station [7 min], Sunset Villas [10 min], Parkside Shopping Center [7 min], Southbound Overpass [8 min]
Central Fire Station (fire_station) → Hilltop Manor [3 min], Central Police Station [2 min], Southbound Overpass [10 min]
Central Police Station (police_station) → Central Fire Station [2 min], Hilltop Manor [7 min], City Central Hospital [7 min], Central Plaza [14 min]
Hilltop Manor (residential) → City Central Hospital [6 min], Central Fire Station [3 min], Central Police Station [7 min], Northside Junction [6 min], Parkside Shopping Center [9 min], Maple Heights [7 min]
Sunset Villas (residential) → Parkside Shopping Center [6 min], Central Plaza [4 min], Southbound Overpass [11 min], City Central Hospital [10 min], Northside Junction [11 min]
Maple Heights (residential) → Northside Junction [4 min], Hilltop Manor [7 min]
Parkside Shopping Center (commercial) → Hilltop Manor [9 min], Sunset Villas [6 min], Central Plaza [3 min], City Central Hospital [7 min], Northside Junction [6 min], Southbound Overpass [8 min]
Central Plaza (commercial) → City Central Hospital [6 min], Central Police Station [14 min], Sunset Villas [4 min], Parkside Shopping Center [3 min], Southbound Overpass [6 min]
Southbound Overpass (road_junction) → Central Fire Station [10 min], Sunset Villas [11 min], Central Plaza [6 min], City Central Hospital [8 min], Parkside Shopping Center [8 min]
Northside Junction (road_junction) → City Central Hospital [6 min], Hilltop Manor [6 min], Sunset Villas [11 min], Maple Heights [4 min], Parkside Shopping Center [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
There's a fire at 961 First Boulevard! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Maple Heights                  | sev 5 | fire_5 ETA 10 min | opened step 1
EVT-0002 | accident   | Parkside Shopping Center       | sev 5 | ambulance_3 ETA 6 min | opened step 2
EVT-0003 | medical    | Parkside Shopping Center       | sev 1 | ambulance_4 ETA 6 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Hilltop Manor [6 min], Northside Junction [6 min], Central Plaza [6 min], Central Police Station [7 min], Sunset Villas [10 min], Parkside Shopping Center [7 min], Southbound Overpass [8 min]
Central Fire Station (fire_station) → Hilltop Manor [3 min], Central Police Station [2 min], Southbound Overpass [10 min]
Central Police Station (police_station) → Central Fire Station [2 min], Hilltop Manor [7 min], City Central Hospital [7 min], Central Plaza [14 min]
Hilltop Manor (residential) → City Central Hospital [6 min], Central Fire Station [3 min], Central Police Station [7 min], Northside Junction [6 min], Parkside Shopping Center [9 min], Maple Heights [7 min]
Sunset Villas (residential) → Parkside Shopping Center [6 min], Central Plaza [4 min], Southbound Overpass [11 min], City Central Hospital [10 min], Northside Junction [11 min]
Maple Heights (residential) → Northside Junction [4 min], Hilltop Manor [7 min]
Parkside Shopping Center (commercial) → Hilltop Manor [9 min], Sunset Villas [6 min], Central Plaza [3 min], City Central Hospital [7 min], Northside Junction [6 min], Southbound Overpass [8 min]
Central Plaza (commercial) → City Central Hospital [6 min], Central Police Station [14 min], Sunset Villas [4 min], Parkside Shopping Center [3 min], Southbound Overpass [6 min]
Southbound Overpass (road_junction) → Central Fire Station [10 min], Sunset Villas [11 min], Central Plaza [6 min], City Central Hospital [8 min], Parkside Shopping Center [8 min]
Northside Junction (road_junction) → City Central Hospital [6 min], Hilltop Manor [6 min], Sunset Villas [11 min], Maple Heights [4 min], Parkside Shopping Center [6 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → ambulance ambulance_4

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's a fire at 606 Sunset Avenue! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Maple Heights                  | sev 5 | fire_5 ETA 10 min | opened step 1
EVT-0002 | accident   | Parkside Shopping Center       | sev 5 | ambulance_3 ETA 6 min | opened step 2
EVT-0003 | medical    | Parkside Shopping Center       | sev 1 | ambulance_4 ETA 6 min | opened step 4
EVT-0004 | fire       | Central Plaza                  | sev 2 | fire_6 ETA 14 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0004
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Hilltop Manor [6 min], Northside Junction [6 min], Central Plaza [6 min], Central Police Station [7 min], Sunset Villas [10 min], Parkside Shopping Center [7 min], Southbound Overpass [8 min]
Central Fire Station (fire_station) → Hilltop Manor [3 min], Central Police Station [2 min], Southbound Overpass [10 min]
Central Police Station (police_station) → Central Fire Station [2 min], Hilltop Manor [7 min], City Central Hospital [7 min], Central Plaza [14 min]
Hilltop Manor (residential) → City Central Hospital [6 min], Central Fire Station [3 min], Central Police Station [7 min], Northside Junction [6 min], Parkside Shopping Center [9 min], Maple Heights [7 min]
Sunset Villas (residential) → Parkside Shopping Center [6 min], Central Plaza [4 min], Southbound Overpass [11 min], City Central Hospital [10 min], Northside Junction [11 min]
Maple Heights (residential) → Northside Junction [4 min], Hilltop Manor [7 min]
Parkside Shopping Center (commercial) → Hilltop Manor [9 min], Sunset Villas [6 min], Central Plaza [3 min], City Central Hospital [7 min], Northside Junction [6 min], Southbound Overpass [8 min]
Central Plaza (commercial) → City Central Hospital [6 min], Central Police Station [14 min], Sunset Villas [4 min], Parkside Shopping Center [3 min], Southbound Overpass [6 min]
Southbound Overpass (road_junction) → Central Fire Station [10 min], Sunset Villas [11 min], Central Plaza [6 min], City Central Hospital [8 min], Parkside Shopping Center [8 min]
Northside Junction (road_junction) → City Central Hospital [6 min], Hilltop Manor [6 min], Sunset Villas [11 min], Maple Heights [4 min], Parkside Shopping Center [6 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → ambulance ambulance_4
Step 5: CALL-0005 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
A cyclist got hit by a car near Hilltop Manor. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Maple Heights                  | sev 5 | fire_5 ETA 10 min | opened step 1
EVT-0002 | accident   | Parkside Shopping Center       | sev 5 | ambulance_3 ETA 6 min | opened step 2
EVT-0003 | medical    | Parkside Shopping Center       | sev 1 | ambulance_4 ETA 6 min | opened step 4
EVT-0004 | fire       | Central Plaza                  | sev 2 | fire_6 ETA 14 min | opened step 5
EVT-0005 | fire       | Maple Heights                  | sev 3 | fire_7 ETA 10 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0004
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Hilltop Manor [6 min], Northside Junction [6 min], Central Plaza [6 min], Central Police Station [7 min], Sunset Villas [10 min], Parkside Shopping Center [7 min], Southbound Overpass [8 min]
Central Fire Station (fire_station) → Hilltop Manor [3 min], Central Police Station [2 min], Southbound Overpass [10 min]
Central Police Station (police_station) → Central Fire Station [2 min], Hilltop Manor [7 min], City Central Hospital [7 min], Central Plaza [14 min]
Hilltop Manor (residential) → City Central Hospital [6 min], Central Fire Station [3 min], Central Police Station [7 min], Northside Junction [6 min], Parkside Shopping Center [9 min], Maple Heights [7 min]
Sunset Villas (residential) → Parkside Shopping Center [6 min], Central Plaza [4 min], Southbound Overpass [11 min], City Central Hospital [10 min], Northside Junction [11 min]
Maple Heights (residential) → Northside Junction [4 min], Hilltop Manor [7 min]
Parkside Shopping Center (commercial) → Hilltop Manor [9 min], Sunset Villas [6 min], Central Plaza [3 min], City Central Hospital [7 min], Northside Junction [6 min], Southbound Overpass [8 min]
Central Plaza (commercial) → City Central Hospital [6 min], Central Police Station [14 min], Sunset Villas [4 min], Parkside Shopping Center [3 min], Southbound Overpass [6 min]
Southbound Overpass (road_junction) → Central Fire Station [10 min], Sunset Villas [11 min], Central Plaza [6 min], City Central Hospital [8 min], Parkside Shopping Center [8 min]
Northside Junction (road_junction) → City Central Hospital [6 min], Hilltop Manor [6 min], Sunset Villas [11 min], Maple Heights [4 min], Parkside Shopping Center [6 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → ambulance ambulance_4
Step 5: CALL-0005 → fire fire_6
Step 6: CALL-0006 → fire fire_7

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_4", "from_event_id": "EVT-0003", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Car accident at Maple Road and Second Lane. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Maple Heights                  | sev 5 | fire_5 ETA 10 min | opened step 1
EVT-0002 | accident   | Parkside Shopping Center       | sev 5 | ambulance_3 ETA 6 min | opened step 2
EVT-0003 | medical    | Parkside Shopping Center       | sev 1 | UNASSIGNED | opened step 4
EVT-0004 | fire       | Central Plaza                  | sev 2 | fire_6 ETA 14 min | opened step 5
EVT-0005 | fire       | Maple Heights                  | sev 3 | fire_7 ETA 10 min | opened step 6
EVT-0006 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 5 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0004
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Hilltop Manor [6 min], Northside Junction [6 min], Central Plaza [6 min], Central Police Station [7 min], Sunset Villas [10 min], Parkside Shopping Center [7 min], Southbound Overpass [8 min]
Central Fire Station (fire_station) → Hilltop Manor [3 min], Central Police Station [2 min], Southbound Overpass [10 min]
Central Police Station (police_station) → Central Fire Station [2 min], Hilltop Manor [7 min], City Central Hospital [7 min], Central Plaza [14 min]
Hilltop Manor (residential) → City Central Hospital [6 min], Central Fire Station [3 min], Central Police Station [7 min], Northside Junction [6 min], Parkside Shopping Center [9 min], Maple Heights [7 min]
Sunset Villas (residential) → Parkside Shopping Center [6 min], Central Plaza [4 min], Southbound Overpass [11 min], City Central Hospital [10 min], Northside Junction [11 min]
Maple Heights (residential) → Northside Junction [4 min], Hilltop Manor [7 min]
Parkside Shopping Center (commercial) → Hilltop Manor [9 min], Sunset Villas [6 min], Central Plaza [3 min], City Central Hospital [7 min], Northside Junction [6 min], Southbound Overpass [8 min]
Central Plaza (commercial) → City Central Hospital [6 min], Central Police Station [14 min], Sunset Villas [4 min], Parkside Shopping Center [3 min], Southbound Overpass [6 min]
Southbound Overpass (road_junction) → Central Fire Station [10 min], Sunset Villas [11 min], Central Plaza [6 min], City Central Hospital [8 min], Parkside Shopping Center [8 min]
Northside Junction (road_junction) → City Central Hospital [6 min], Hilltop Manor [6 min], Sunset Villas [11 min], Maple Heights [4 min], Parkside Shopping Center [6 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → fire fire_6
Step 6: CALL-0006 → fire fire_7
Step 7: CALL-0007 → ambulance ?

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Bad crash on First Boulevard! Car flipped over near Central Plaza. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Maple Heights                  | sev 5 | fire_5 ETA 10 min | opened step 1
EVT-0002 | accident   | Parkside Shopping Center       | sev 5 | ambulance_3 ETA 6 min | opened step 2
EVT-0004 | fire       | Central Plaza                  | sev 2 | fire_6 ETA 14 min | opened step 5
EVT-0005 | fire       | Maple Heights                  | sev 3 | fire_7 ETA 10 min | opened step 6
EVT-0006 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 5 min | opened step 7
EVT-0007 | accident   | Hilltop Manor                  | sev 4 | HELD → ambulance_3 | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0004
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Hilltop Manor [6 min], Northside Junction [6 min], Central Plaza [6 min], Central Police Station [7 min], Sunset Villas [10 min], Parkside Shopping Center [7 min], Southbound Overpass [8 min]
Central Fire Station (fire_station) → Hilltop Manor [3 min], Central Police Station [2 min], Southbound Overpass [10 min]
Central Police Station (police_station) → Central Fire Station [2 min], Hilltop Manor [7 min], City Central Hospital [7 min], Central Plaza [14 min]
Hilltop Manor (residential) → City Central Hospital [6 min], Central Fire Station [3 min], Central Police Station [7 min], Northside Junction [6 min], Parkside Shopping Center [9 min], Maple Heights [7 min]
Sunset Villas (residential) → Parkside Shopping Center [6 min], Central Plaza [4 min], Southbound Overpass [11 min], City Central Hospital [10 min], Northside Junction [11 min]
Maple Heights (residential) → Northside Junction [4 min], Hilltop Manor [7 min]
Parkside Shopping Center (commercial) → Hilltop Manor [9 min], Sunset Villas [6 min], Central Plaza [3 min], City Central Hospital [7 min], Northside Junction [6 min], Southbound Overpass [8 min]
Central Plaza (commercial) → City Central Hospital [6 min], Central Police Station [14 min], Sunset Villas [4 min], Parkside Shopping Center [3 min], Southbound Overpass [6 min]
Southbound Overpass (road_junction) → Central Fire Station [10 min], Sunset Villas [11 min], Central Plaza [6 min], City Central Hospital [8 min], Parkside Shopping Center [8 min]
Northside Junction (road_junction) → City Central Hospital [6 min], Hilltop Manor [6 min], Sunset Villas [11 min], Maple Heights [4 min], Parkside Shopping Center [6 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → fire fire_7
Step 7: CALL-0007 → ambulance ?
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Multi-car pileup on First Boulevard near Central Plaza! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Maple Heights                  | sev 5 | fire_5 ETA 10 min | opened step 1
EVT-0004 | fire       | Central Plaza                  | sev 2 | fire_6 ETA 14 min | opened step 5
EVT-0005 | fire       | Maple Heights                  | sev 3 | fire_7 ETA 10 min | opened step 6
EVT-0006 | accident   | Hilltop Manor                  | sev 5 | ambulance_4 ETA 5 min | opened step 7
EVT-0007 | accident   | Hilltop Manor                  | sev 4 | HELD → ambulance_3 | opened step 8
EVT-0008 | accident   | Central Plaza                  | sev 1 | HELD → ambulance_3 | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Parkside Shopping Center       | RETURNING → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0004
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Hilltop Manor [6 min], Northside Junction [6 min], Central Plaza [6 min], Central Police Station [7 min], Sunset Villas [10 min], Parkside Shopping Center [7 min], Southbound Overpass [8 min]
Central Fire Station (fire_station) → Hilltop Manor [3 min], Central Police Station [2 min], Southbound Overpass [10 min]
Central Police Station (police_station) → Central Fire Station [2 min], Hilltop Manor [7 min], City Central Hospital [7 min], Central Plaza [14 min]
Hilltop Manor (residential) → City Central Hospital [6 min], Central Fire Station [3 min], Central Police Station [7 min], Northside Junction [6 min], Parkside Shopping Center [9 min], Maple Heights [7 min]
Sunset Villas (residential) → Parkside Shopping Center [6 min], Central Plaza [4 min], Southbound Overpass [11 min], City Central Hospital [10 min], Northside Junction [11 min]
Maple Heights (residential) → Northside Junction [4 min], Hilltop Manor [7 min]
Parkside Shopping Center (commercial) → Hilltop Manor [9 min], Sunset Villas [6 min], Central Plaza [3 min], City Central Hospital [7 min], Northside Junction [6 min], Southbound Overpass [8 min]
Central Plaza (commercial) → City Central Hospital [6 min], Central Police Station [14 min], Sunset Villas [4 min], Parkside Shopping Center [3 min], Southbound Overpass [6 min]
Southbound Overpass (road_junction) → Central Fire Station [10 min], Sunset Villas [11 min], Central Plaza [6 min], City Central Hospital [8 min], Parkside Shopping Center [8 min]
Northside Junction (road_junction) → City Central Hospital [6 min], Hilltop Manor [6 min], Sunset Villas [11 min], Maple Heights [4 min], Parkside Shopping Center [6 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → ambulance ?
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)
Step 9: CALL-0009 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "hold", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Bad crash on Park Road! Car flipped over near Magnolia Gardens. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Engine House No. 1 [7 min], Metro Police HQ [6 min], Magnolia Gardens [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [7 min], Magnolia Gardens [1 min], Cedar Park Village [4 min], Metro Police HQ [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Parkside Shopping Center [6 min], Northside Junction [6 min], Engine House No. 1 [5 min], Spring Meadow Estates [6 min]
Magnolia Gardens (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [1 min], Cedar Park Village [4 min], Aspen Ridge [5 min], Parkside Shopping Center [5 min]
Spring Meadow Estates (residential) → Parkside Shopping Center [7 min], Northside Junction [6 min], Metro Police HQ [6 min], Central Plaza [6 min], Cedar Park Village [9 min]
Maple Heights (residential) → Central Plaza [5 min], Cedar Park Village [5 min], Parkside Shopping Center [8 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Magnolia Gardens [5 min], Maple Heights [8 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [4 min], Magnolia Gardens [4 min], Spring Meadow Estates [9 min], Maple Heights [5 min], Aspen Ridge [4 min], Parkside Shopping Center [3 min], Northside Junction [12 min]
Central Plaza (commercial) → Spring Meadow Estates [6 min], Maple Heights [5 min], Parkside Shopping Center [7 min]
Parkside Shopping Center (commercial) → Metro Police HQ [6 min], Spring Meadow Estates [7 min], Maple Heights [8 min], Cedar Park Village [3 min], Central Plaza [7 min], Magnolia Gardens [5 min]
Northside Junction (road_junction) → Metro Police HQ [6 min], Spring Meadow Estates [6 min], Cedar Park Village [12 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}