[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
Yeah there's a small fire in a dumpster near Lakeview Residences on Oak Road. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Lakeview Residences            | sev 3 | HELD → ambulance_3 | opened step 4
EVT-0004 | medical    | Oak Avenue Shops               | sev 3 | HELD → ambulance_3 | opened step 5
EVT-0005 | fire       | Spring Meadow Estates          | sev 1 | fire_4 ETA 21 min | opened step 6
EVT-0008 | medical    | Hilltop Manor                  | sev 3 | HELD → ambulance_2 | opened step 10
EVT-0009 | medical    | Oak Avenue Shops               | sev 2 | HELD → ambulance_2 | opened step 13
EVT-0010 | accident   | Oak Avenue Shops               | sev 5 | ambulance_3 ETA 13 min | opened step 14
EVT-0011 | medical    | Spring Meadow Estates          | sev 1 | HELD → ambulance_2 | opened step 15
EVT-0012 | medical    | Hilltop Manor                  | sev 1 | HELD → ambulance_2 | opened step 17
EVT-0013 | medical    | Oak Avenue Shops               | sev 5 | ambulance_2 ETA 13 min | opened step 18

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0013
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0010
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Spring Meadow Estates [2 min], Central Police Station [8 min], Central Crossroads [11 min]
Engine House No. 1 (fire_station) → Lakeview Residences [6 min], Central Crossroads [9 min], Oak Avenue Shops [9 min], Eastgate Roundabout [12 min], Hilltop Manor [11 min]
Central Police Station (police_station) → City Central Hospital [8 min], Spring Meadow Estates [5 min], Hilltop Manor [7 min], Eastgate Roundabout [14 min]
Lakeview Residences (residential) → Engine House No. 1 [6 min], Oak Avenue Shops [6 min], Central Crossroads [6 min], Eastgate Roundabout [8 min]
Hilltop Manor (residential) → Central Police Station [7 min], Spring Meadow Estates [10 min], Engine House No. 1 [11 min]
Spring Meadow Estates (residential) → City Central Hospital [2 min], Central Police Station [5 min], Hilltop Manor [10 min], Central Crossroads [12 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [9 min], Lakeview Residences [6 min], Central Crossroads [2 min], Eastgate Roundabout [6 min]
Central Crossroads (road_junction) → City Central Hospital [11 min], Engine House No. 1 [9 min], Lakeview Residences [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [4 min], Spring Meadow Estates [12 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [12 min], Central Police Station [14 min], Oak Avenue Shops [6 min], Central Crossroads [4 min], Lakeview Residences [8 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → Duplicate of EVT-0008
Step 17: CALL-0017 → HOLD (ambulance, waiting for ambulance_2)
Step 18: CALL-0018 → ambulance ?

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
Building's on fire on Park Street near Spring Meadow Estates! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Lakeview Residences            | sev 3 | HELD → ambulance_3 | opened step 4
EVT-0004 | medical    | Oak Avenue Shops               | sev 3 | HELD → ambulance_3 | opened step 5
EVT-0005 | fire       | Spring Meadow Estates          | sev 1 | fire_4 ETA 21 min | opened step 6
EVT-0008 | medical    | Hilltop Manor                  | sev 3 | HELD → ambulance_2 | opened step 10
EVT-0009 | medical    | Oak Avenue Shops               | sev 2 | HELD → ambulance_2 | opened step 13
EVT-0010 | accident   | Oak Avenue Shops               | sev 5 | ambulance_3 ETA 13 min | opened step 14
EVT-0011 | medical    | Spring Meadow Estates          | sev 1 | HELD → ambulance_2 | opened step 15
EVT-0012 | medical    | Hilltop Manor                  | sev 1 | HELD → ambulance_2 | opened step 17
EVT-0013 | medical    | Oak Avenue Shops               | sev 5 | ambulance_2 ETA 13 min | opened step 18
EVT-0014 | fire       | Lakeview Residences            | sev 1 | fire_5 ETA 5 min | opened step 19

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0013
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0010
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0014

=== CITY REFERENCE ===
City Central Hospital (hospital) → Spring Meadow Estates [2 min], Central Police Station [8 min], Central Crossroads [11 min]
Engine House No. 1 (fire_station) → Lakeview Residences [6 min], Central Crossroads [9 min], Oak Avenue Shops [9 min], Eastgate Roundabout [12 min], Hilltop Manor [11 min]
Central Police Station (police_station) → City Central Hospital [8 min], Spring Meadow Estates [5 min], Hilltop Manor [7 min], Eastgate Roundabout [14 min]
Lakeview Residences (residential) → Engine House No. 1 [6 min], Oak Avenue Shops [6 min], Central Crossroads [6 min], Eastgate Roundabout [8 min]
Hilltop Manor (residential) → Central Police Station [7 min], Spring Meadow Estates [10 min], Engine House No. 1 [11 min]
Spring Meadow Estates (residential) → City Central Hospital [2 min], Central Police Station [5 min], Hilltop Manor [10 min], Central Crossroads [12 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [9 min], Lakeview Residences [6 min], Central Crossroads [2 min], Eastgate Roundabout [6 min]
Central Crossroads (road_junction) → City Central Hospital [11 min], Engine House No. 1 [9 min], Lakeview Residences [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [4 min], Spring Meadow Estates [12 min]
Eastgate Roundabout (road_junction) → Engine House No. 1 [12 min], Central Police Station [14 min], Oak Avenue Shops [6 min], Central Crossroads [4 min], Lakeview Residences [8 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → HOLD (ambulance, waiting for ambulance_2)
Step 18: CALL-0018 → ambulance ?
Step 19: CALL-0019 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_5", "from_event_id": "EVT-0014", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's a fire at 918 Lake Road! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Hilltop Manor [3 min], Riverside Condos [5 min], Oak Avenue Shops [7 min], Engine House No. 1 [10 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [10 min], Oak Avenue Shops [6 min], Highway 9 Interchange [7 min], Central Police Station [9 min], Riverside Condos [8 min], Sunset Villas [12 min]
Central Police Station (police_station) → Engine House No. 1 [9 min], Oak Avenue Shops [6 min], Westway Intersection [5 min], Riverside Condos [7 min], Highway 9 Interchange [13 min]
Riverside Condos (residential) → Riverside General Hospital [5 min], Engine House No. 1 [8 min], Central Police Station [7 min], Oak Avenue Shops [4 min], Sunset Villas [5 min], Hilltop Manor [7 min], Highway 9 Interchange [11 min], Westway Intersection [6 min]
Hilltop Manor (residential) → Riverside General Hospital [3 min], Riverside Condos [7 min], Sunset Villas [6 min], Highway 9 Interchange [13 min]
Sunset Villas (residential) → Riverside Condos [5 min], Hilltop Manor [6 min], Westway Intersection [4 min], Engine House No. 1 [12 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [7 min], Engine House No. 1 [6 min], Central Police Station [6 min], Riverside Condos [4 min], Westway Intersection [4 min], Highway 9 Interchange [9 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [7 min], Central Police Station [13 min], Oak Avenue Shops [9 min], Riverside Condos [11 min], Hilltop Manor [13 min]
Westway Intersection (road_junction) → Central Police Station [5 min], Sunset Villas [4 min], Oak Avenue Shops [4 min], Riverside Condos [6 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 270 Lake Road, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oak Avenue Shops               | sev 5 | fire_4 ETA 6 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Hilltop Manor [3 min], Riverside Condos [5 min], Oak Avenue Shops [7 min], Engine House No. 1 [10 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [10 min], Oak Avenue Shops [6 min], Highway 9 Interchange [7 min], Central Police Station [9 min], Riverside Condos [8 min], Sunset Villas [12 min]
Central Police Station (police_station) → Engine House No. 1 [9 min], Oak Avenue Shops [6 min], Westway Intersection [5 min], Riverside Condos [7 min], Highway 9 Interchange [13 min]
Riverside Condos (residential) → Riverside General Hospital [5 min], Engine House No. 1 [8 min], Central Police Station [7 min], Oak Avenue Shops [4 min], Sunset Villas [5 min], Hilltop Manor [7 min], Highway 9 Interchange [11 min], Westway Intersection [6 min]
Hilltop Manor (residential) → Riverside General Hospital [3 min], Riverside Condos [7 min], Sunset Villas [6 min], Highway 9 Interchange [13 min]
Sunset Villas (residential) → Riverside Condos [5 min], Hilltop Manor [6 min], Westway Intersection [4 min], Engine House No. 1 [12 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [7 min], Engine House No. 1 [6 min], Central Police Station [6 min], Riverside Condos [4 min], Westway Intersection [4 min], Highway 9 Interchange [9 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [7 min], Central Police Station [13 min], Oak Avenue Shops [9 min], Riverside Condos [11 min], Hilltop Manor [13 min]
Westway Intersection (road_junction) → Central Police Station [5 min], Sunset Villas [4 min], Oak Avenue Shops [4 min], Riverside Condos [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
I just got mugged near Oak Avenue Shops! The guy ran towards Third Drive. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oak Avenue Shops               | sev 5 | fire_4 ETA 6 min | opened step 1
EVT-0002 | medical    | Oak Avenue Shops               | sev 5 | ambulance_2 ETA 7 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Hilltop Manor [3 min], Riverside Condos [5 min], Oak Avenue Shops [7 min], Engine House No. 1 [10 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [10 min], Oak Avenue Shops [6 min], Highway 9 Interchange [7 min], Central Police Station [9 min], Riverside Condos [8 min], Sunset Villas [12 min]
Central Police Station (police_station) → Engine House No. 1 [9 min], Oak Avenue Shops [6 min], Westway Intersection [5 min], Riverside Condos [7 min], Highway 9 Interchange [13 min]
Riverside Condos (residential) → Riverside General Hospital [5 min], Engine House No. 1 [8 min], Central Police Station [7 min], Oak Avenue Shops [4 min], Sunset Villas [5 min], Hilltop Manor [7 min], Highway 9 Interchange [11 min], Westway Intersection [6 min]
Hilltop Manor (residential) → Riverside General Hospital [3 min], Riverside Condos [7 min], Sunset Villas [6 min], Highway 9 Interchange [13 min]
Sunset Villas (residential) → Riverside Condos [5 min], Hilltop Manor [6 min], Westway Intersection [4 min], Engine House No. 1 [12 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [7 min], Engine House No. 1 [6 min], Central Police Station [6 min], Riverside Condos [4 min], Westway Intersection [4 min], Highway 9 Interchange [9 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [7 min], Central Police Station [13 min], Oak Avenue Shops [9 min], Riverside Condos [11 min], Hilltop Manor [13 min]
Westway Intersection (road_junction) → Central Police Station [5 min], Sunset Villas [4 min], Oak Avenue Shops [4 min], Riverside Condos [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4
Step 2: CALL-0002 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Multi-car pileup on Maple Drive near Riverside Condos! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oak Avenue Shops               | sev 5 | fire_4 ETA 6 min | opened step 1
EVT-0002 | medical    | Oak Avenue Shops               | sev 5 | ambulance_2 ETA 7 min | opened step 2
EVT-0003 | crime      | Oak Avenue Shops               | sev 3 | police_0 ETA 6 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0003
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Hilltop Manor [3 min], Riverside Condos [5 min], Oak Avenue Shops [7 min], Engine House No. 1 [10 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [10 min], Oak Avenue Shops [6 min], Highway 9 Interchange [7 min], Central Police Station [9 min], Riverside Condos [8 min], Sunset Villas [12 min]
Central Police Station (police_station) → Engine House No. 1 [9 min], Oak Avenue Shops [6 min], Westway Intersection [5 min], Riverside Condos [7 min], Highway 9 Interchange [13 min]
Riverside Condos (residential) → Riverside General Hospital [5 min], Engine House No. 1 [8 min], Central Police Station [7 min], Oak Avenue Shops [4 min], Sunset Villas [5 min], Hilltop Manor [7 min], Highway 9 Interchange [11 min], Westway Intersection [6 min]
Hilltop Manor (residential) → Riverside General Hospital [3 min], Riverside Condos [7 min], Sunset Villas [6 min], Highway 9 Interchange [13 min]
Sunset Villas (residential) → Riverside Condos [5 min], Hilltop Manor [6 min], Westway Intersection [4 min], Engine House No. 1 [12 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [7 min], Engine House No. 1 [6 min], Central Police Station [6 min], Riverside Condos [4 min], Westway Intersection [4 min], Highway 9 Interchange [9 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [7 min], Central Police Station [13 min], Oak Avenue Shops [9 min], Riverside Condos [11 min], Hilltop Manor [13 min]
Westway Intersection (road_junction) → Central Police Station [5 min], Sunset Villas [4 min], Oak Avenue Shops [4 min], Riverside Condos [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4
Step 2: CALL-0002 → ambulance ambulance_2
Step 3: CALL-0003 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Oh god, the whole kitchen is on fire at 433 Maple Drive! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oak Avenue Shops               | sev 5 | fire_4 ETA 6 min | opened step 1
EVT-0002 | medical    | Oak Avenue Shops               | sev 5 | ambulance_2 ETA 7 min | opened step 2
EVT-0003 | crime      | Oak Avenue Shops               | sev 3 | police_0 ETA 6 min | opened step 3
EVT-0004 | accident   | Riverside Condos               | sev 5 | ambulance_3 ETA 4 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0003
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Hilltop Manor [3 min], Riverside Condos [5 min], Oak Avenue Shops [7 min], Engine House No. 1 [10 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [10 min], Oak Avenue Shops [6 min], Highway 9 Interchange [7 min], Central Police Station [9 min], Riverside Condos [8 min], Sunset Villas [12 min]
Central Police Station (police_station) → Engine House No. 1 [9 min], Oak Avenue Shops [6 min], Westway Intersection [5 min], Riverside Condos [7 min], Highway 9 Interchange [13 min]
Riverside Condos (residential) → Riverside General Hospital [5 min], Engine House No. 1 [8 min], Central Police Station [7 min], Oak Avenue Shops [4 min], Sunset Villas [5 min], Hilltop Manor [7 min], Highway 9 Interchange [11 min], Westway Intersection [6 min]
Hilltop Manor (residential) → Riverside General Hospital [3 min], Riverside Condos [7 min], Sunset Villas [6 min], Highway 9 Interchange [13 min]
Sunset Villas (residential) → Riverside Condos [5 min], Hilltop Manor [6 min], Westway Intersection [4 min], Engine House No. 1 [12 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [7 min], Engine House No. 1 [6 min], Central Police Station [6 min], Riverside Condos [4 min], Westway Intersection [4 min], Highway 9 Interchange [9 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [7 min], Central Police Station [13 min], Oak Avenue Shops [9 min], Riverside Condos [11 min], Hilltop Manor [13 min]
Westway Intersection (road_junction) → Central Police Station [5 min], Sunset Villas [4 min], Oak Avenue Shops [4 min], Riverside Condos [6 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_2
Step 3: CALL-0003 → police police_0
Step 4: CALL-0004 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's a massive fire — the whole block near Sunset Villas is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oak Avenue Shops               | sev 5 | fire_4 ETA 6 min | opened step 1
EVT-0002 | medical    | Oak Avenue Shops               | sev 5 | ambulance_2 ETA 7 min | opened step 2
EVT-0003 | crime      | Oak Avenue Shops               | sev 3 | police_0 ETA 6 min | opened step 3
EVT-0004 | accident   | Riverside Condos               | sev 5 | ambulance_3 ETA 4 min | opened step 4
EVT-0005 | fire       | Riverside Condos               | sev 1 | fire_5 ETA 7 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0003
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Hilltop Manor [3 min], Riverside Condos [5 min], Oak Avenue Shops [7 min], Engine House No. 1 [10 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [10 min], Oak Avenue Shops [6 min], Highway 9 Interchange [7 min], Central Police Station [9 min], Riverside Condos [8 min], Sunset Villas [12 min]
Central Police Station (police_station) → Engine House No. 1 [9 min], Oak Avenue Shops [6 min], Westway Intersection [5 min], Riverside Condos [7 min], Highway 9 Interchange [13 min]
Riverside Condos (residential) → Riverside General Hospital [5 min], Engine House No. 1 [8 min], Central Police Station [7 min], Oak Avenue Shops [4 min], Sunset Villas [5 min], Hilltop Manor [7 min], Highway 9 Interchange [11 min], Westway Intersection [6 min]
Hilltop Manor (residential) → Riverside General Hospital [3 min], Riverside Condos [7 min], Sunset Villas [6 min], Highway 9 Interchange [13 min]
Sunset Villas (residential) → Riverside Condos [5 min], Hilltop Manor [6 min], Westway Intersection [4 min], Engine House No. 1 [12 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [7 min], Engine House No. 1 [6 min], Central Police Station [6 min], Riverside Condos [4 min], Westway Intersection [4 min], Highway 9 Interchange [9 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [7 min], Central Police Station [13 min], Oak Avenue Shops [9 min], Riverside Condos [11 min], Hilltop Manor [13 min]
Westway Intersection (road_junction) → Central Police Station [5 min], Sunset Villas [4 min], Oak Avenue Shops [4 min], Riverside Condos [6 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → police police_0
Step 4: CALL-0004 → ambulance ambulance_3
Step 5: CALL-0005 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_5", "from_event_id": "EVT-0005", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Someone's not breathing at Riverside Condos! A bystander is doing CPR. Please send an ambulance to Maple Drive immediately!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oak Avenue Shops               | sev 5 | fire_4 ETA 6 min | opened step 1
EVT-0002 | medical    | Oak Avenue Shops               | sev 5 | ambulance_2 ETA 7 min | opened step 2
EVT-0003 | crime      | Oak Avenue Shops               | sev 3 | police_0 ETA 6 min | opened step 3
EVT-0004 | accident   | Riverside Condos               | sev 5 | ambulance_3 ETA 4 min | opened step 4
EVT-0005 | fire       | Riverside Condos               | sev 1 | UNASSIGNED | opened step 5
EVT-0006 | fire       | Sunset Villas                  | sev 5 | fire_5 ETA 12 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0003
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
fire_4          | fire       | Oak Avenue Shops               | ON_SCENE → EVT-0001
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Hilltop Manor [3 min], Riverside Condos [5 min], Oak Avenue Shops [7 min], Engine House No. 1 [10 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [10 min], Oak Avenue Shops [6 min], Highway 9 Interchange [7 min], Central Police Station [9 min], Riverside Condos [8 min], Sunset Villas [12 min]
Central Police Station (police_station) → Engine House No. 1 [9 min], Oak Avenue Shops [6 min], Westway Intersection [5 min], Riverside Condos [7 min], Highway 9 Interchange [13 min]
Riverside Condos (residential) → Riverside General Hospital [5 min], Engine House No. 1 [8 min], Central Police Station [7 min], Oak Avenue Shops [4 min], Sunset Villas [5 min], Hilltop Manor [7 min], Highway 9 Interchange [11 min], Westway Intersection [6 min]
Hilltop Manor (residential) → Riverside General Hospital [3 min], Riverside Condos [7 min], Sunset Villas [6 min], Highway 9 Interchange [13 min]
Sunset Villas (residential) → Riverside Condos [5 min], Hilltop Manor [6 min], Westway Intersection [4 min], Engine House No. 1 [12 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [7 min], Engine House No. 1 [6 min], Central Police Station [6 min], Riverside Condos [4 min], Westway Intersection [4 min], Highway 9 Interchange [9 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [7 min], Central Police Station [13 min], Oak Avenue Shops [9 min], Riverside Condos [11 min], Hilltop Manor [13 min]
Westway Intersection (road_junction) → Central Police Station [5 min], Sunset Villas [4 min], Oak Avenue Shops [4 min], Riverside Condos [6 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → ambulance ambulance_3
Step 5: CALL-0005 → fire fire_5
Step 6: CALL-0006 → fire ?

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's a fight outside Hilltop Manor on Cedar Drive. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oak Avenue Shops               | sev 5 | fire_4 ETA 6 min | opened step 1
EVT-0002 | medical    | Oak Avenue Shops               | sev 5 | ambulance_2 ETA 7 min | opened step 2
EVT-0003 | crime      | Oak Avenue Shops               | sev 3 | police_0 ETA 6 min | opened step 3
EVT-0004 | accident   | Riverside Condos               | sev 5 | ambulance_3 ETA 4 min | opened step 4
EVT-0005 | fire       | Riverside Condos               | sev 1 | UNASSIGNED | opened step 5
EVT-0006 | fire       | Sunset Villas                  | sev 5 | fire_5 ETA 12 min | opened step 6
EVT-0007 | medical    | Riverside Condos               | sev 4 | HELD → ambulance_3 | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0003
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside Condos               | ON_SCENE → EVT-0004
fire_4          | fire       | Oak Avenue Shops               | ON_SCENE → EVT-0001
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Hilltop Manor [3 min], Riverside Condos [5 min], Oak Avenue Shops [7 min], Engine House No. 1 [10 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [10 min], Oak Avenue Shops [6 min], Highway 9 Interchange [7 min], Central Police Station [9 min], Riverside Condos [8 min], Sunset Villas [12 min]
Central Police Station (police_station) → Engine House No. 1 [9 min], Oak Avenue Shops [6 min], Westway Intersection [5 min], Riverside Condos [7 min], Highway 9 Interchange [13 min]
Riverside Condos (residential) → Riverside General Hospital [5 min], Engine House No. 1 [8 min], Central Police Station [7 min], Oak Avenue Shops [4 min], Sunset Villas [5 min], Hilltop Manor [7 min], Highway 9 Interchange [11 min], Westway Intersection [6 min]
Hilltop Manor (residential) → Riverside General Hospital [3 min], Riverside Condos [7 min], Sunset Villas [6 min], Highway 9 Interchange [13 min]
Sunset Villas (residential) → Riverside Condos [5 min], Hilltop Manor [6 min], Westway Intersection [4 min], Engine House No. 1 [12 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [7 min], Engine House No. 1 [6 min], Central Police Station [6 min], Riverside Condos [4 min], Westway Intersection [4 min], Highway 9 Interchange [9 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [7 min], Central Police Station [13 min], Oak Avenue Shops [9 min], Riverside Condos [11 min], Hilltop Manor [13 min]
Westway Intersection (road_junction) → Central Police Station [5 min], Sunset Villas [4 min], Oak Avenue Shops [4 min], Riverside Condos [6 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → fire fire_5
Step 6: CALL-0006 → fire ?
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Car accident at Lake Road and Third Drive. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Oak Avenue Shops               | sev 5 | ambulance_2 ETA 7 min | opened step 2
EVT-0003 | crime      | Oak Avenue Shops               | sev 3 | police_0 ETA 6 min | opened step 3
EVT-0004 | accident   | Riverside Condos               | sev 5 | ambulance_3 ETA 4 min | opened step 4
EVT-0005 | fire       | Riverside Condos               | sev 1 | UNASSIGNED | opened step 5
EVT-0006 | fire       | Sunset Villas                  | sev 5 | fire_5 ETA 12 min | opened step 6
EVT-0007 | medical    | Riverside Condos               | sev 4 | HELD → ambulance_3 | opened step 7
EVT-0008 | crime      | Hilltop Manor                  | sev 2 | police_1 ETA 14 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Oak Avenue Shops               | ON_SCENE → EVT-0003
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0008
ambulance_2     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0002
ambulance_3     | ambulance  | Riverside Condos               | ON_SCENE → EVT-0004
fire_4          | fire       | Oak Avenue Shops               | RETURNING → EVT-0001
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Hilltop Manor [3 min], Riverside Condos [5 min], Oak Avenue Shops [7 min], Engine House No. 1 [10 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [10 min], Oak Avenue Shops [6 min], Highway 9 Interchange [7 min], Central Police Station [9 min], Riverside Condos [8 min], Sunset Villas [12 min]
Central Police Station (police_station) → Engine House No. 1 [9 min], Oak Avenue Shops [6 min], Westway Intersection [5 min], Riverside Condos [7 min], Highway 9 Interchange [13 min]
Riverside Condos (residential) → Riverside General Hospital [5 min], Engine House No. 1 [8 min], Central Police Station [7 min], Oak Avenue Shops [4 min], Sunset Villas [5 min], Hilltop Manor [7 min], Highway 9 Interchange [11 min], Westway Intersection [6 min]
Hilltop Manor (residential) → Riverside General Hospital [3 min], Riverside Condos [7 min], Sunset Villas [6 min], Highway 9 Interchange [13 min]
Sunset Villas (residential) → Riverside Condos [5 min], Hilltop Manor [6 min], Westway Intersection [4 min], Engine House No. 1 [12 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [7 min], Engine House No. 1 [6 min], Central Police Station [6 min], Riverside Condos [4 min], Westway Intersection [4 min], Highway 9 Interchange [9 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [7 min], Central Police Station [13 min], Oak Avenue Shops [9 min], Riverside Condos [11 min], Hilltop Manor [13 min]
Westway Intersection (road_junction) → Central Police Station [5 min], Sunset Villas [4 min], Oak Avenue Shops [4 min], Riverside Condos [6 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → fire ?
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_3)
Step 8: CALL-0008 → police police_1

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Someone's not breathing at Sunset Villas! A bystander is doing CPR. Please send an ambulance to Park Street immediately!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Oak Avenue Shops               | sev 5 | ambulance_2 ETA 7 min | opened step 2
EVT-0003 | crime      | Oak Avenue Shops               | sev 3 | police_0 ETA 6 min | opened step 3
EVT-0006 | fire       | Sunset Villas                  | sev 5 | fire_5 ETA 12 min | opened step 6
EVT-0007 | medical    | Riverside Condos               | sev 4 | HELD → ambulance_3 | opened step 7
EVT-0008 | crime      | Hilltop Manor                  | sev 2 | police_1 ETA 14 min | opened step 8
EVT-0009 | accident   | Oak Avenue Shops               | sev 2 | HELD → ambulance_2 | opened step 9

=== UNIT STATUS ===
police_0        | police     | Oak Avenue Shops               | ON_SCENE → EVT-0003
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0008
ambulance_2     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0002
ambulance_3     | ambulance  | Riverside Condos               | RETURNING → EVT-0004
fire_4          | fire       | Oak Avenue Shops               | RETURNING → EVT-0001
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0006

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Hilltop Manor [3 min], Riverside Condos [5 min], Oak Avenue Shops [7 min], Engine House No. 1 [10 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [10 min], Oak Avenue Shops [6 min], Highway 9 Interchange [7 min], Central Police Station [9 min], Riverside Condos [8 min], Sunset Villas [12 min]
Central Police Station (police_station) → Engine House No. 1 [9 min], Oak Avenue Shops [6 min], Westway Intersection [5 min], Riverside Condos [7 min], Highway 9 Interchange [13 min]
Riverside Condos (residential) → Riverside General Hospital [5 min], Engine House No. 1 [8 min], Central Police Station [7 min], Oak Avenue Shops [4 min], Sunset Villas [5 min], Hilltop Manor [7 min], Highway 9 Interchange [11 min], Westway Intersection [6 min]
Hilltop Manor (residential) → Riverside General Hospital [3 min], Riverside Condos [7 min], Sunset Villas [6 min], Highway 9 Interchange [13 min]
Sunset Villas (residential) → Riverside Condos [5 min], Hilltop Manor [6 min], Westway Intersection [4 min], Engine House No. 1 [12 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [7 min], Engine House No. 1 [6 min], Central Police Station [6 min], Riverside Condos [4 min], Westway Intersection [4 min], Highway 9 Interchange [9 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [7 min], Central Police Station [13 min], Oak Avenue Shops [9 min], Riverside Condos [11 min], Hilltop Manor [13 min]
Westway Intersection (road_junction) → Central Police Station [5 min], Sunset Villas [4 min], Oak Avenue Shops [4 min], Riverside Condos [6 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_3)
Step 8: CALL-0008 → police police_1
Step 9: CALL-0009 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Active shooter at Riverside Condos! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Highway 9 Interchange [1 min], Parkside Shopping Center [2 min], Westside Fire Department [1 min], Westway Intersection [8 min], Birchwood Place [7 min], Riverside Condos [8 min]
Westside Fire Department (fire_station) → Riverside General Hospital [1 min], Highway 9 Interchange [1 min], Parkside Shopping Center [3 min], Hilltop Manor [4 min], Westway Intersection [4 min], Birchwood Place [9 min], Willow Creek Homes [7 min]
Downtown Precinct (police_station) → Riverside Condos [3 min], Oak Avenue Shops [4 min]
Birchwood Place (residential) → Oak Avenue Shops [6 min], Highway 9 Interchange [8 min], Westside Fire Department [9 min], Riverside General Hospital [7 min], Hilltop Manor [9 min]
Hilltop Manor (residential) → Westside Fire Department [4 min], Birchwood Place [9 min], Westway Intersection [4 min], Willow Creek Homes [4 min]
Willow Creek Homes (residential) → Hilltop Manor [4 min], Westway Intersection [6 min], Westside Fire Department [7 min], Parkside Shopping Center [6 min]
Riverside Condos (residential) → Downtown Precinct [3 min], Oak Avenue Shops [5 min], Riverside General Hospital [8 min], Highway 9 Interchange [8 min]
Oak Avenue Shops (commercial) → Downtown Precinct [4 min], Birchwood Place [6 min], Riverside Condos [5 min], Highway 9 Interchange [8 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [2 min], Westside Fire Department [3 min], Willow Creek Homes [6 min], Highway 9 Interchange [1 min], Westway Intersection [8 min]
Westway Intersection (road_junction) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Hilltop Manor [4 min], Willow Creek Homes [6 min], Parkside Shopping Center [8 min]
Highway 9 Interchange (road_junction) → Riverside General Hospital [1 min], Westside Fire Department [1 min], Birchwood Place [8 min], Riverside Condos [8 min], Oak Avenue Shops [8 min], Parkside Shopping Center [1 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Hello, my neighbor fell and hurt her ankle at 492 Third Street. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 3 | police_0 ETA 2 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Highway 9 Interchange [1 min], Parkside Shopping Center [2 min], Westside Fire Department [1 min], Westway Intersection [8 min], Birchwood Place [7 min], Riverside Condos [8 min]
Westside Fire Department (fire_station) → Riverside General Hospital [1 min], Highway 9 Interchange [1 min], Parkside Shopping Center [3 min], Hilltop Manor [4 min], Westway Intersection [4 min], Birchwood Place [9 min], Willow Creek Homes [7 min]
Downtown Precinct (police_station) → Riverside Condos [3 min], Oak Avenue Shops [4 min]
Birchwood Place (residential) → Oak Avenue Shops [6 min], Highway 9 Interchange [8 min], Westside Fire Department [9 min], Riverside General Hospital [7 min], Hilltop Manor [9 min]
Hilltop Manor (residential) → Westside Fire Department [4 min], Birchwood Place [9 min], Westway Intersection [4 min], Willow Creek Homes [4 min]
Willow Creek Homes (residential) → Hilltop Manor [4 min], Westway Intersection [6 min], Westside Fire Department [7 min], Parkside Shopping Center [6 min]
Riverside Condos (residential) → Downtown Precinct [3 min], Oak Avenue Shops [5 min], Riverside General Hospital [8 min], Highway 9 Interchange [8 min]
Oak Avenue Shops (commercial) → Downtown Precinct [4 min], Birchwood Place [6 min], Riverside Condos [5 min], Highway 9 Interchange [8 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [2 min], Westside Fire Department [3 min], Willow Creek Homes [6 min], Highway 9 Interchange [1 min], Westway Intersection [8 min]
Westway Intersection (road_junction) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Hilltop Manor [4 min], Willow Creek Homes [6 min], Parkside Shopping Center [8 min]
Highway 9 Interchange (road_junction) → Riverside General Hospital [1 min], Westside Fire Department [1 min], Birchwood Place [8 min], Riverside Condos [8 min], Oak Avenue Shops [8 min], Parkside Shopping Center [1 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
I think I heard gunshots near 408 Cedar Road! People are running. I'm hiding inside Riverside Condos, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 3 | police_0 ETA 2 min | opened step 1
EVT-0002 | medical    | Oak Avenue Shops               | sev 2 | ambulance_2 ETA 9 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Riverside Condos               | ON_SCENE → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Highway 9 Interchange [1 min], Parkside Shopping Center [2 min], Westside Fire Department [1 min], Westway Intersection [8 min], Birchwood Place [7 min], Riverside Condos [8 min]
Westside Fire Department (fire_station) → Riverside General Hospital [1 min], Highway 9 Interchange [1 min], Parkside Shopping Center [3 min], Hilltop Manor [4 min], Westway Intersection [4 min], Birchwood Place [9 min], Willow Creek Homes [7 min]
Downtown Precinct (police_station) → Riverside Condos [3 min], Oak Avenue Shops [4 min]
Birchwood Place (residential) → Oak Avenue Shops [6 min], Highway 9 Interchange [8 min], Westside Fire Department [9 min], Riverside General Hospital [7 min], Hilltop Manor [9 min]
Hilltop Manor (residential) → Westside Fire Department [4 min], Birchwood Place [9 min], Westway Intersection [4 min], Willow Creek Homes [4 min]
Willow Creek Homes (residential) → Hilltop Manor [4 min], Westway Intersection [6 min], Westside Fire Department [7 min], Parkside Shopping Center [6 min]
Riverside Condos (residential) → Downtown Precinct [3 min], Oak Avenue Shops [5 min], Riverside General Hospital [8 min], Highway 9 Interchange [8 min]
Oak Avenue Shops (commercial) → Downtown Precinct [4 min], Birchwood Place [6 min], Riverside Condos [5 min], Highway 9 Interchange [8 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [2 min], Westside Fire Department [3 min], Willow Creek Homes [6 min], Highway 9 Interchange [1 min], Westway Intersection [8 min]
Westway Intersection (road_junction) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Hilltop Manor [4 min], Willow Creek Homes [6 min], Parkside Shopping Center [8 min]
Highway 9 Interchange (road_junction) → Riverside General Hospital [1 min], Westside Fire Department [1 min], Birchwood Place [8 min], Riverside Condos [8 min], Oak Avenue Shops [8 min], Parkside Shopping Center [1 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → ambulance ambulance_2

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Active shooter at Riverside Condos! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 3 | police_0 ETA 2 min | opened step 1
EVT-0002 | medical    | Oak Avenue Shops               | sev 2 | ambulance_2 ETA 9 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Riverside Condos               | ON_SCENE → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Highway 9 Interchange [1 min], Parkside Shopping Center [2 min], Westside Fire Department [1 min], Westway Intersection [8 min], Birchwood Place [7 min], Riverside Condos [8 min]
Westside Fire Department (fire_station) → Riverside General Hospital [1 min], Highway 9 Interchange [1 min], Parkside Shopping Center [3 min], Hilltop Manor [4 min], Westway Intersection [4 min], Birchwood Place [9 min], Willow Creek Homes [7 min]
Downtown Precinct (police_station) → Riverside Condos [3 min], Oak Avenue Shops [4 min]
Birchwood Place (residential) → Oak Avenue Shops [6 min], Highway 9 Interchange [8 min], Westside Fire Department [9 min], Riverside General Hospital [7 min], Hilltop Manor [9 min]
Hilltop Manor (residential) → Westside Fire Department [4 min], Birchwood Place [9 min], Westway Intersection [4 min], Willow Creek Homes [4 min]
Willow Creek Homes (residential) → Hilltop Manor [4 min], Westway Intersection [6 min], Westside Fire Department [7 min], Parkside Shopping Center [6 min]
Riverside Condos (residential) → Downtown Precinct [3 min], Oak Avenue Shops [5 min], Riverside General Hospital [8 min], Highway 9 Interchange [8 min]
Oak Avenue Shops (commercial) → Downtown Precinct [4 min], Birchwood Place [6 min], Riverside Condos [5 min], Highway 9 Interchange [8 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [2 min], Westside Fire Department [3 min], Willow Creek Homes [6 min], Highway 9 Interchange [1 min], Westway Intersection [8 min]
Westway Intersection (road_junction) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Hilltop Manor [4 min], Willow Creek Homes [6 min], Parkside Shopping Center [8 min]
Highway 9 Interchange (road_junction) → Riverside General Hospital [1 min], Westside Fire Department [1 min], Birchwood Place [8 min], Riverside Condos [8 min], Oak Avenue Shops [8 min], Parkside Shopping Center [1 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → ambulance ambulance_2
Step 3: CALL-0003 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Hello, my neighbor fell and hurt her ankle at 826 Third Street. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Oak Avenue Shops               | sev 2 | ambulance_2 ETA 9 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Riverside Condos               | RETURNING → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Highway 9 Interchange [1 min], Parkside Shopping Center [2 min], Westside Fire Department [1 min], Westway Intersection [8 min], Birchwood Place [7 min], Riverside Condos [8 min]
Westside Fire Department (fire_station) → Riverside General Hospital [1 min], Highway 9 Interchange [1 min], Parkside Shopping Center [3 min], Hilltop Manor [4 min], Westway Intersection [4 min], Birchwood Place [9 min], Willow Creek Homes [7 min]
Downtown Precinct (police_station) → Riverside Condos [3 min], Oak Avenue Shops [4 min]
Birchwood Place (residential) → Oak Avenue Shops [6 min], Highway 9 Interchange [8 min], Westside Fire Department [9 min], Riverside General Hospital [7 min], Hilltop Manor [9 min]
Hilltop Manor (residential) → Westside Fire Department [4 min], Birchwood Place [9 min], Westway Intersection [4 min], Willow Creek Homes [4 min]
Willow Creek Homes (residential) → Hilltop Manor [4 min], Westway Intersection [6 min], Westside Fire Department [7 min], Parkside Shopping Center [6 min]
Riverside Condos (residential) → Downtown Precinct [3 min], Oak Avenue Shops [5 min], Riverside General Hospital [8 min], Highway 9 Interchange [8 min]
Oak Avenue Shops (commercial) → Downtown Precinct [4 min], Birchwood Place [6 min], Riverside Condos [5 min], Highway 9 Interchange [8 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [2 min], Westside Fire Department [3 min], Willow Creek Homes [6 min], Highway 9 Interchange [1 min], Westway Intersection [8 min]
Westway Intersection (road_junction) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Hilltop Manor [4 min], Willow Creek Homes [6 min], Parkside Shopping Center [8 min]
Highway 9 Interchange (road_junction) → Riverside General Hospital [1 min], Westside Fire Department [1 min], Birchwood Place [8 min], Riverside Condos [8 min], Oak Avenue Shops [8 min], Parkside Shopping Center [1 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_2
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Someone fainted at Oak Avenue Shops. They're breathing okay now but look really pale. We're on Third Street.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Oak Avenue Shops               | sev 2 | ambulance_2 ETA 9 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Riverside Condos               | RETURNING → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Highway 9 Interchange [1 min], Parkside Shopping Center [2 min], Westside Fire Department [1 min], Westway Intersection [8 min], Birchwood Place [7 min], Riverside Condos [8 min]
Westside Fire Department (fire_station) → Riverside General Hospital [1 min], Highway 9 Interchange [1 min], Parkside Shopping Center [3 min], Hilltop Manor [4 min], Westway Intersection [4 min], Birchwood Place [9 min], Willow Creek Homes [7 min]
Downtown Precinct (police_station) → Riverside Condos [3 min], Oak Avenue Shops [4 min]
Birchwood Place (residential) → Oak Avenue Shops [6 min], Highway 9 Interchange [8 min], Westside Fire Department [9 min], Riverside General Hospital [7 min], Hilltop Manor [9 min]
Hilltop Manor (residential) → Westside Fire Department [4 min], Birchwood Place [9 min], Westway Intersection [4 min], Willow Creek Homes [4 min]
Willow Creek Homes (residential) → Hilltop Manor [4 min], Westway Intersection [6 min], Westside Fire Department [7 min], Parkside Shopping Center [6 min]
Riverside Condos (residential) → Downtown Precinct [3 min], Oak Avenue Shops [5 min], Riverside General Hospital [8 min], Highway 9 Interchange [8 min]
Oak Avenue Shops (commercial) → Downtown Precinct [4 min], Birchwood Place [6 min], Riverside Condos [5 min], Highway 9 Interchange [8 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [2 min], Westside Fire Department [3 min], Willow Creek Homes [6 min], Highway 9 Interchange [1 min], Westway Intersection [8 min]
Westway Intersection (road_junction) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Hilltop Manor [4 min], Willow Creek Homes [6 min], Parkside Shopping Center [8 min]
Highway 9 Interchange (road_junction) → Riverside General Hospital [1 min], Westside Fire Department [1 min], Birchwood Place [8 min], Riverside Condos [8 min], Oak Avenue Shops [8 min], Parkside Shopping Center [1 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Bad crash on River Lane! Car flipped over near Parkside Shopping Center. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Oak Avenue Shops               | sev 2 | ambulance_2 ETA 9 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Highway 9 Interchange [1 min], Parkside Shopping Center [2 min], Westside Fire Department [1 min], Westway Intersection [8 min], Birchwood Place [7 min], Riverside Condos [8 min]
Westside Fire Department (fire_station) → Riverside General Hospital [1 min], Highway 9 Interchange [1 min], Parkside Shopping Center [3 min], Hilltop Manor [4 min], Westway Intersection [4 min], Birchwood Place [9 min], Willow Creek Homes [7 min]
Downtown Precinct (police_station) → Riverside Condos [3 min], Oak Avenue Shops [4 min]
Birchwood Place (residential) → Oak Avenue Shops [6 min], Highway 9 Interchange [8 min], Westside Fire Department [9 min], Riverside General Hospital [7 min], Hilltop Manor [9 min]
Hilltop Manor (residential) → Westside Fire Department [4 min], Birchwood Place [9 min], Westway Intersection [4 min], Willow Creek Homes [4 min]
Willow Creek Homes (residential) → Hilltop Manor [4 min], Westway Intersection [6 min], Westside Fire Department [7 min], Parkside Shopping Center [6 min]
Riverside Condos (residential) → Downtown Precinct [3 min], Oak Avenue Shops [5 min], Riverside General Hospital [8 min], Highway 9 Interchange [8 min]
Oak Avenue Shops (commercial) → Downtown Precinct [4 min], Birchwood Place [6 min], Riverside Condos [5 min], Highway 9 Interchange [8 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [2 min], Westside Fire Department [3 min], Willow Creek Homes [6 min], Highway 9 Interchange [1 min], Westway Intersection [8 min]
Westway Intersection (road_junction) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Hilltop Manor [4 min], Willow Creek Homes [6 min], Parkside Shopping Center [8 min]
Highway 9 Interchange (road_junction) → Riverside General Hospital [1 min], Westside Fire Department [1 min], Birchwood Place [8 min], Riverside Condos [8 min], Oak Avenue Shops [8 min], Parkside Shopping Center [1 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → Duplicate of EVT-0002
Step 6: CALL-0006 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Fender bender on River Lane near Parkside Shopping Center. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Oak Avenue Shops               | sev 2 | ambulance_2 ETA 9 min | opened step 2
EVT-0003 | accident   | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 2 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Highway 9 Interchange [1 min], Parkside Shopping Center [2 min], Westside Fire Department [1 min], Westway Intersection [8 min], Birchwood Place [7 min], Riverside Condos [8 min]
Westside Fire Department (fire_station) → Riverside General Hospital [1 min], Highway 9 Interchange [1 min], Parkside Shopping Center [3 min], Hilltop Manor [4 min], Westway Intersection [4 min], Birchwood Place [9 min], Willow Creek Homes [7 min]
Downtown Precinct (police_station) → Riverside Condos [3 min], Oak Avenue Shops [4 min]
Birchwood Place (residential) → Oak Avenue Shops [6 min], Highway 9 Interchange [8 min], Westside Fire Department [9 min], Riverside General Hospital [7 min], Hilltop Manor [9 min]
Hilltop Manor (residential) → Westside Fire Department [4 min], Birchwood Place [9 min], Westway Intersection [4 min], Willow Creek Homes [4 min]
Willow Creek Homes (residential) → Hilltop Manor [4 min], Westway Intersection [6 min], Westside Fire Department [7 min], Parkside Shopping Center [6 min]
Riverside Condos (residential) → Downtown Precinct [3 min], Oak Avenue Shops [5 min], Riverside General Hospital [8 min], Highway 9 Interchange [8 min]
Oak Avenue Shops (commercial) → Downtown Precinct [4 min], Birchwood Place [6 min], Riverside Condos [5 min], Highway 9 Interchange [8 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [2 min], Westside Fire Department [3 min], Willow Creek Homes [6 min], Highway 9 Interchange [1 min], Westway Intersection [8 min]
Westway Intersection (road_junction) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Hilltop Manor [4 min], Willow Creek Homes [6 min], Parkside Shopping Center [8 min]
Highway 9 Interchange (road_junction) → Riverside General Hospital [1 min], Westside Fire Department [1 min], Birchwood Place [8 min], Riverside Condos [8 min], Oak Avenue Shops [8 min], Parkside Shopping Center [1 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0002
Step 6: CALL-0006 → Duplicate of EVT-0002
Step 7: CALL-0007 → ambulance ambulance_3

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Hi, I think I see some smoke coming from behind Birchwood Place. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Oak Avenue Shops               | sev 2 | ambulance_2 ETA 9 min | opened step 2
EVT-0003 | accident   | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 2 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Highway 9 Interchange [1 min], Parkside Shopping Center [2 min], Westside Fire Department [1 min], Westway Intersection [8 min], Birchwood Place [7 min], Riverside Condos [8 min]
Westside Fire Department (fire_station) → Riverside General Hospital [1 min], Highway 9 Interchange [1 min], Parkside Shopping Center [3 min], Hilltop Manor [4 min], Westway Intersection [4 min], Birchwood Place [9 min], Willow Creek Homes [7 min]
Downtown Precinct (police_station) → Riverside Condos [3 min], Oak Avenue Shops [4 min]
Birchwood Place (residential) → Oak Avenue Shops [6 min], Highway 9 Interchange [8 min], Westside Fire Department [9 min], Riverside General Hospital [7 min], Hilltop Manor [9 min]
Hilltop Manor (residential) → Westside Fire Department [4 min], Birchwood Place [9 min], Westway Intersection [4 min], Willow Creek Homes [4 min]
Willow Creek Homes (residential) → Hilltop Manor [4 min], Westway Intersection [6 min], Westside Fire Department [7 min], Parkside Shopping Center [6 min]
Riverside Condos (residential) → Downtown Precinct [3 min], Oak Avenue Shops [5 min], Riverside General Hospital [8 min], Highway 9 Interchange [8 min]
Oak Avenue Shops (commercial) → Downtown Precinct [4 min], Birchwood Place [6 min], Riverside Condos [5 min], Highway 9 Interchange [8 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [2 min], Westside Fire Department [3 min], Willow Creek Homes [6 min], Highway 9 Interchange [1 min], Westway Intersection [8 min]
Westway Intersection (road_junction) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Hilltop Manor [4 min], Willow Creek Homes [6 min], Parkside Shopping Center [8 min]
Highway 9 Interchange (road_junction) → Riverside General Hospital [1 min], Westside Fire Department [1 min], Birchwood Place [8 min], Riverside Condos [8 min], Oak Avenue Shops [8 min], Parkside Shopping Center [1 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → Duplicate of EVT-0002
Step 7: CALL-0007 → ambulance ambulance_3
Step 8: CALL-0008 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Hello, my neighbor fell and hurt her ankle at 760 Third Street. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Oak Avenue Shops               | sev 2 | ambulance_2 ETA 9 min | opened step 2
EVT-0003 | accident   | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 2 min | opened step 7
EVT-0004 | fire       | Birchwood Place                | sev 4 | fire_5 ETA 8 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Highway 9 Interchange [1 min], Parkside Shopping Center [2 min], Westside Fire Department [1 min], Westway Intersection [8 min], Birchwood Place [7 min], Riverside Condos [8 min]
Westside Fire Department (fire_station) → Riverside General Hospital [1 min], Highway 9 Interchange [1 min], Parkside Shopping Center [3 min], Hilltop Manor [4 min], Westway Intersection [4 min], Birchwood Place [9 min], Willow Creek Homes [7 min]
Downtown Precinct (police_station) → Riverside Condos [3 min], Oak Avenue Shops [4 min]
Birchwood Place (residential) → Oak Avenue Shops [6 min], Highway 9 Interchange [8 min], Westside Fire Department [9 min], Riverside General Hospital [7 min], Hilltop Manor [9 min]
Hilltop Manor (residential) → Westside Fire Department [4 min], Birchwood Place [9 min], Westway Intersection [4 min], Willow Creek Homes [4 min]
Willow Creek Homes (residential) → Hilltop Manor [4 min], Westway Intersection [6 min], Westside Fire Department [7 min], Parkside Shopping Center [6 min]
Riverside Condos (residential) → Downtown Precinct [3 min], Oak Avenue Shops [5 min], Riverside General Hospital [8 min], Highway 9 Interchange [8 min]
Oak Avenue Shops (commercial) → Downtown Precinct [4 min], Birchwood Place [6 min], Riverside Condos [5 min], Highway 9 Interchange [8 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [2 min], Westside Fire Department [3 min], Willow Creek Homes [6 min], Highway 9 Interchange [1 min], Westway Intersection [8 min]
Westway Intersection (road_junction) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Hilltop Manor [4 min], Willow Creek Homes [6 min], Parkside Shopping Center [8 min]
Highway 9 Interchange (road_junction) → Riverside General Hospital [1 min], Westside Fire Department [1 min], Birchwood Place [8 min], Riverside Condos [8 min], Oak Avenue Shops [8 min], Parkside Shopping Center [1 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → ambulance ambulance_3
Step 8: CALL-0008 → Duplicate of EVT-0003
Step 9: CALL-0009 → fire fire_5

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Hello, my neighbor fell and hurt her ankle at 374 Third Street. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Oak Avenue Shops               | sev 2 | ambulance_2 ETA 9 min | opened step 2
EVT-0004 | fire       | Birchwood Place                | sev 4 | fire_5 ETA 8 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0002
ambulance_3     | ambulance  | Parkside Shopping Center       | RETURNING → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Highway 9 Interchange [1 min], Parkside Shopping Center [2 min], Westside Fire Department [1 min], Westway Intersection [8 min], Birchwood Place [7 min], Riverside Condos [8 min]
Westside Fire Department (fire_station) → Riverside General Hospital [1 min], Highway 9 Interchange [1 min], Parkside Shopping Center [3 min], Hilltop Manor [4 min], Westway Intersection [4 min], Birchwood Place [9 min], Willow Creek Homes [7 min]
Downtown Precinct (police_station) → Riverside Condos [3 min], Oak Avenue Shops [4 min]
Birchwood Place (residential) → Oak Avenue Shops [6 min], Highway 9 Interchange [8 min], Westside Fire Department [9 min], Riverside General Hospital [7 min], Hilltop Manor [9 min]
Hilltop Manor (residential) → Westside Fire Department [4 min], Birchwood Place [9 min], Westway Intersection [4 min], Willow Creek Homes [4 min]
Willow Creek Homes (residential) → Hilltop Manor [4 min], Westway Intersection [6 min], Westside Fire Department [7 min], Parkside Shopping Center [6 min]
Riverside Condos (residential) → Downtown Precinct [3 min], Oak Avenue Shops [5 min], Riverside General Hospital [8 min], Highway 9 Interchange [8 min]
Oak Avenue Shops (commercial) → Downtown Precinct [4 min], Birchwood Place [6 min], Riverside Condos [5 min], Highway 9 Interchange [8 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [2 min], Westside Fire Department [3 min], Willow Creek Homes [6 min], Highway 9 Interchange [1 min], Westway Intersection [8 min]
Westway Intersection (road_junction) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Hilltop Manor [4 min], Willow Creek Homes [6 min], Parkside Shopping Center [8 min]
Highway 9 Interchange (road_junction) → Riverside General Hospital [1 min], Westside Fire Department [1 min], Birchwood Place [8 min], Riverside Condos [8 min], Oak Avenue Shops [8 min], Parkside Shopping Center [1 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → Duplicate of EVT-0003
Step 9: CALL-0009 → fire fire_5
Step 10: CALL-0010 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Bad crash on River Lane! Car flipped over near Parkside Shopping Center. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Oak Avenue Shops               | sev 2 | ambulance_2 ETA 9 min | opened step 2
EVT-0004 | fire       | Birchwood Place                | sev 4 | fire_5 ETA 8 min | opened step 9
EVT-0005 | medical    | Oak Avenue Shops               | sev 5 | ambulance_4 ETA 9 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0002
ambulance_3     | ambulance  | Parkside Shopping Center       | RETURNING → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Highway 9 Interchange [1 min], Parkside Shopping Center [2 min], Westside Fire Department [1 min], Westway Intersection [8 min], Birchwood Place [7 min], Riverside Condos [8 min]
Westside Fire Department (fire_station) → Riverside General Hospital [1 min], Highway 9 Interchange [1 min], Parkside Shopping Center [3 min], Hilltop Manor [4 min], Westway Intersection [4 min], Birchwood Place [9 min], Willow Creek Homes [7 min]
Downtown Precinct (police_station) → Riverside Condos [3 min], Oak Avenue Shops [4 min]
Birchwood Place (residential) → Oak Avenue Shops [6 min], Highway 9 Interchange [8 min], Westside Fire Department [9 min], Riverside General Hospital [7 min], Hilltop Manor [9 min]
Hilltop Manor (residential) → Westside Fire Department [4 min], Birchwood Place [9 min], Westway Intersection [4 min], Willow Creek Homes [4 min]
Willow Creek Homes (residential) → Hilltop Manor [4 min], Westway Intersection [6 min], Westside Fire Department [7 min], Parkside Shopping Center [6 min]
Riverside Condos (residential) → Downtown Precinct [3 min], Oak Avenue Shops [5 min], Riverside General Hospital [8 min], Highway 9 Interchange [8 min]
Oak Avenue Shops (commercial) → Downtown Precinct [4 min], Birchwood Place [6 min], Riverside Condos [5 min], Highway 9 Interchange [8 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [2 min], Westside Fire Department [3 min], Willow Creek Homes [6 min], Highway 9 Interchange [1 min], Westway Intersection [8 min]
Westway Intersection (road_junction) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Hilltop Manor [4 min], Willow Creek Homes [6 min], Parkside Shopping Center [8 min]
Highway 9 Interchange (road_junction) → Riverside General Hospital [1 min], Westside Fire Department [1 min], Birchwood Place [8 min], Riverside Condos [8 min], Oak Avenue Shops [8 min], Parkside Shopping Center [1 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → fire fire_5
Step 10: CALL-0010 → Duplicate of EVT-0002
Step 11: CALL-0011 → ambulance ambulance_4

[Assistant] {"action_type": "hold", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
There's a massive fire — the whole block near Birchwood Place is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Birchwood Place                | sev 4 | fire_5 ETA 8 min | opened step 9
EVT-0005 | medical    | Oak Avenue Shops               | sev 5 | ambulance_4 ETA 9 min | opened step 11
EVT-0006 | accident   | Parkside Shopping Center       | sev 5 | HELD → ambulance_2 | opened step 12

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Oak Avenue Shops               | RETURNING → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Highway 9 Interchange [1 min], Parkside Shopping Center [2 min], Westside Fire Department [1 min], Westway Intersection [8 min], Birchwood Place [7 min], Riverside Condos [8 min]
Westside Fire Department (fire_station) → Riverside General Hospital [1 min], Highway 9 Interchange [1 min], Parkside Shopping Center [3 min], Hilltop Manor [4 min], Westway Intersection [4 min], Birchwood Place [9 min], Willow Creek Homes [7 min]
Downtown Precinct (police_station) → Riverside Condos [3 min], Oak Avenue Shops [4 min]
Birchwood Place (residential) → Oak Avenue Shops [6 min], Highway 9 Interchange [8 min], Westside Fire Department [9 min], Riverside General Hospital [7 min], Hilltop Manor [9 min]
Hilltop Manor (residential) → Westside Fire Department [4 min], Birchwood Place [9 min], Westway Intersection [4 min], Willow Creek Homes [4 min]
Willow Creek Homes (residential) → Hilltop Manor [4 min], Westway Intersection [6 min], Westside Fire Department [7 min], Parkside Shopping Center [6 min]
Riverside Condos (residential) → Downtown Precinct [3 min], Oak Avenue Shops [5 min], Riverside General Hospital [8 min], Highway 9 Interchange [8 min]
Oak Avenue Shops (commercial) → Downtown Precinct [4 min], Birchwood Place [6 min], Riverside Condos [5 min], Highway 9 Interchange [8 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [2 min], Westside Fire Department [3 min], Willow Creek Homes [6 min], Highway 9 Interchange [1 min], Westway Intersection [8 min]
Westway Intersection (road_junction) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Hilltop Manor [4 min], Willow Creek Homes [6 min], Parkside Shopping Center [8 min]
Highway 9 Interchange (road_junction) → Riverside General Hospital [1 min], Westside Fire Department [1 min], Birchwood Place [8 min], Riverside Condos [8 min], Oak Avenue Shops [8 min], Parkside Shopping Center [1 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → Duplicate of EVT-0002
Step 11: CALL-0011 → ambulance ambulance_4
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}