[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Active shooter at Maple Heights! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Maple Heights                  | sev 2 | police_0 ETA 12 min | opened step 3
EVT-0003 | medical    | Hilltop Manor                  | sev 4 | ambulance_2 ETA 4 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Riverside Market               | RETURNING → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Westway Intersection [8 min], Metro Police HQ [6 min], Central Fire Station [9 min], Maple Heights [7 min], Aspen Ridge [11 min], Riverside Market [10 min], Southbound Overpass [8 min]
Central Fire Station (fire_station) → Riverside Market [2 min], Maple Heights [8 min], Metro Police HQ [8 min], St. Mary's Medical Center [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Central Fire Station [8 min], Aspen Ridge [5 min], Hilltop Manor [5 min], Maple Heights [12 min], Riverside Market [9 min]
Maple Heights (residential) → Central Fire Station [8 min], St. Mary's Medical Center [7 min], Metro Police HQ [12 min], Riverside Market [8 min], Westway Intersection [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Westway Intersection [7 min], Southbound Overpass [9 min]
Aspen Ridge (residential) → Metro Police HQ [5 min], Hilltop Manor [9 min], St. Mary's Medical Center [11 min], Riverside Market [13 min], Westway Intersection [15 min]
Riverside Market (commercial) → Central Fire Station [2 min], Aspen Ridge [13 min], Maple Heights [8 min], Metro Police HQ [9 min], St. Mary's Medical Center [10 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Southbound Overpass [6 min], Hilltop Manor [7 min], Maple Heights [9 min], Aspen Ridge [15 min]
Southbound Overpass (road_junction) → Westway Intersection [6 min], St. Mary's Medical Center [8 min], Hilltop Manor [9 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → police police_0
Step 4: CALL-0004 → ambulance ambulance_2
Step 5: CALL-0005 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
I just got mugged near Maple Heights! The guy ran towards Third Drive. He had a knife.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Maple Heights                  | sev 2 | police_0 ETA 12 min | opened step 3
EVT-0003 | medical    | Hilltop Manor                  | sev 4 | ambulance_2 ETA 4 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Westway Intersection [8 min], Metro Police HQ [6 min], Central Fire Station [9 min], Maple Heights [7 min], Aspen Ridge [11 min], Riverside Market [10 min], Southbound Overpass [8 min]
Central Fire Station (fire_station) → Riverside Market [2 min], Maple Heights [8 min], Metro Police HQ [8 min], St. Mary's Medical Center [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Central Fire Station [8 min], Aspen Ridge [5 min], Hilltop Manor [5 min], Maple Heights [12 min], Riverside Market [9 min]
Maple Heights (residential) → Central Fire Station [8 min], St. Mary's Medical Center [7 min], Metro Police HQ [12 min], Riverside Market [8 min], Westway Intersection [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Westway Intersection [7 min], Southbound Overpass [9 min]
Aspen Ridge (residential) → Metro Police HQ [5 min], Hilltop Manor [9 min], St. Mary's Medical Center [11 min], Riverside Market [13 min], Westway Intersection [15 min]
Riverside Market (commercial) → Central Fire Station [2 min], Aspen Ridge [13 min], Maple Heights [8 min], Metro Police HQ [9 min], St. Mary's Medical Center [10 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Southbound Overpass [6 min], Hilltop Manor [7 min], Maple Heights [9 min], Aspen Ridge [15 min]
Southbound Overpass (road_junction) → Westway Intersection [6 min], St. Mary's Medical Center [8 min], Hilltop Manor [9 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → ambulance ambulance_2
Step 5: CALL-0005 → Duplicate of EVT-0003
Step 6: CALL-0006 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
I think I heard gunshots near 531 First Boulevard! People are running. I'm hiding inside Maple Heights, please send help!

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Maple Heights                  | sev 2 | police_0 ETA 12 min | opened step 3
EVT-0003 | medical    | Hilltop Manor                  | sev 4 | ambulance_2 ETA 4 min | opened step 4
EVT-0004 | crime      | Maple Heights                  | sev 2 | police_1 ETA 12 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | Hilltop Manor                  | ON_SCENE → EVT-0003
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Westway Intersection [8 min], Metro Police HQ [6 min], Central Fire Station [9 min], Maple Heights [7 min], Aspen Ridge [11 min], Riverside Market [10 min], Southbound Overpass [8 min]
Central Fire Station (fire_station) → Riverside Market [2 min], Maple Heights [8 min], Metro Police HQ [8 min], St. Mary's Medical Center [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Central Fire Station [8 min], Aspen Ridge [5 min], Hilltop Manor [5 min], Maple Heights [12 min], Riverside Market [9 min]
Maple Heights (residential) → Central Fire Station [8 min], St. Mary's Medical Center [7 min], Metro Police HQ [12 min], Riverside Market [8 min], Westway Intersection [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Westway Intersection [7 min], Southbound Overpass [9 min]
Aspen Ridge (residential) → Metro Police HQ [5 min], Hilltop Manor [9 min], St. Mary's Medical Center [11 min], Riverside Market [13 min], Westway Intersection [15 min]
Riverside Market (commercial) → Central Fire Station [2 min], Aspen Ridge [13 min], Maple Heights [8 min], Metro Police HQ [9 min], St. Mary's Medical Center [10 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Southbound Overpass [6 min], Hilltop Manor [7 min], Maple Heights [9 min], Aspen Ridge [15 min]
Southbound Overpass (road_junction) → Westway Intersection [6 min], St. Mary's Medical Center [8 min], Hilltop Manor [9 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0003
Step 6: CALL-0006 → Duplicate of EVT-0002
Step 7: CALL-0007 → police police_1

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
I just got mugged near Maple Heights! The guy ran towards Main Drive. He had a knife.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Maple Heights                  | sev 2 | police_0 ETA 12 min | opened step 3
EVT-0003 | medical    | Hilltop Manor                  | sev 4 | ambulance_2 ETA 4 min | opened step 4
EVT-0004 | crime      | Maple Heights                  | sev 2 | police_1 ETA 12 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | Hilltop Manor                  | ON_SCENE → EVT-0003
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Westway Intersection [8 min], Metro Police HQ [6 min], Central Fire Station [9 min], Maple Heights [7 min], Aspen Ridge [11 min], Riverside Market [10 min], Southbound Overpass [8 min]
Central Fire Station (fire_station) → Riverside Market [2 min], Maple Heights [8 min], Metro Police HQ [8 min], St. Mary's Medical Center [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Central Fire Station [8 min], Aspen Ridge [5 min], Hilltop Manor [5 min], Maple Heights [12 min], Riverside Market [9 min]
Maple Heights (residential) → Central Fire Station [8 min], St. Mary's Medical Center [7 min], Metro Police HQ [12 min], Riverside Market [8 min], Westway Intersection [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Westway Intersection [7 min], Southbound Overpass [9 min]
Aspen Ridge (residential) → Metro Police HQ [5 min], Hilltop Manor [9 min], St. Mary's Medical Center [11 min], Riverside Market [13 min], Westway Intersection [15 min]
Riverside Market (commercial) → Central Fire Station [2 min], Aspen Ridge [13 min], Maple Heights [8 min], Metro Police HQ [9 min], St. Mary's Medical Center [10 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Southbound Overpass [6 min], Hilltop Manor [7 min], Maple Heights [9 min], Aspen Ridge [15 min]
Southbound Overpass (road_junction) → Westway Intersection [6 min], St. Mary's Medical Center [8 min], Hilltop Manor [9 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → Duplicate of EVT-0002
Step 7: CALL-0007 → police police_1
Step 8: CALL-0008 → Duplicate of EVT-0004

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Pedestrian hit by a truck at Main Drive near Aspen Ridge. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Maple Heights                  | sev 2 | police_0 ETA 12 min | opened step 3
EVT-0004 | crime      | Maple Heights                  | sev 2 | police_1 ETA 12 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | Hilltop Manor                  | RETURNING → EVT-0003
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Westway Intersection [8 min], Metro Police HQ [6 min], Central Fire Station [9 min], Maple Heights [7 min], Aspen Ridge [11 min], Riverside Market [10 min], Southbound Overpass [8 min]
Central Fire Station (fire_station) → Riverside Market [2 min], Maple Heights [8 min], Metro Police HQ [8 min], St. Mary's Medical Center [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Central Fire Station [8 min], Aspen Ridge [5 min], Hilltop Manor [5 min], Maple Heights [12 min], Riverside Market [9 min]
Maple Heights (residential) → Central Fire Station [8 min], St. Mary's Medical Center [7 min], Metro Police HQ [12 min], Riverside Market [8 min], Westway Intersection [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Westway Intersection [7 min], Southbound Overpass [9 min]
Aspen Ridge (residential) → Metro Police HQ [5 min], Hilltop Manor [9 min], St. Mary's Medical Center [11 min], Riverside Market [13 min], Westway Intersection [15 min]
Riverside Market (commercial) → Central Fire Station [2 min], Aspen Ridge [13 min], Maple Heights [8 min], Metro Police HQ [9 min], St. Mary's Medical Center [10 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Southbound Overpass [6 min], Hilltop Manor [7 min], Maple Heights [9 min], Aspen Ridge [15 min]
Southbound Overpass (road_junction) → Westway Intersection [6 min], St. Mary's Medical Center [8 min], Hilltop Manor [9 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → police police_1
Step 8: CALL-0008 → Duplicate of EVT-0004
Step 9: CALL-0009 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Pedestrian hit by a truck at Sunset Boulevard near Hilltop Manor. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Maple Heights                  | sev 2 | police_0 ETA 12 min | opened step 3
EVT-0004 | crime      | Maple Heights                  | sev 2 | police_1 ETA 12 min | opened step 7
EVT-0005 | accident   | Aspen Ridge                    | sev 5 | ambulance_3 ETA 10 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | Hilltop Manor                  | RETURNING → EVT-0003
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Westway Intersection [8 min], Metro Police HQ [6 min], Central Fire Station [9 min], Maple Heights [7 min], Aspen Ridge [11 min], Riverside Market [10 min], Southbound Overpass [8 min]
Central Fire Station (fire_station) → Riverside Market [2 min], Maple Heights [8 min], Metro Police HQ [8 min], St. Mary's Medical Center [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Central Fire Station [8 min], Aspen Ridge [5 min], Hilltop Manor [5 min], Maple Heights [12 min], Riverside Market [9 min]
Maple Heights (residential) → Central Fire Station [8 min], St. Mary's Medical Center [7 min], Metro Police HQ [12 min], Riverside Market [8 min], Westway Intersection [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Westway Intersection [7 min], Southbound Overpass [9 min]
Aspen Ridge (residential) → Metro Police HQ [5 min], Hilltop Manor [9 min], St. Mary's Medical Center [11 min], Riverside Market [13 min], Westway Intersection [15 min]
Riverside Market (commercial) → Central Fire Station [2 min], Aspen Ridge [13 min], Maple Heights [8 min], Metro Police HQ [9 min], St. Mary's Medical Center [10 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Southbound Overpass [6 min], Hilltop Manor [7 min], Maple Heights [9 min], Aspen Ridge [15 min]
Southbound Overpass (road_junction) → Westway Intersection [6 min], St. Mary's Medical Center [8 min], Hilltop Manor [9 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → Duplicate of EVT-0004
Step 9: CALL-0009 → Duplicate of EVT-0002
Step 10: CALL-0010 → ambulance ambulance_3

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
There's a massive fire — the whole block near Aspen Ridge is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Maple Heights                  | sev 2 | police_0 ETA 12 min | opened step 3
EVT-0004 | crime      | Maple Heights                  | sev 2 | police_1 ETA 12 min | opened step 7
EVT-0005 | accident   | Aspen Ridge                    | sev 5 | ambulance_3 ETA 10 min | opened step 10
EVT-0006 | accident   | Hilltop Manor                  | sev 4 | ambulance_2 ETA 4 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Westway Intersection [8 min], Metro Police HQ [6 min], Central Fire Station [9 min], Maple Heights [7 min], Aspen Ridge [11 min], Riverside Market [10 min], Southbound Overpass [8 min]
Central Fire Station (fire_station) → Riverside Market [2 min], Maple Heights [8 min], Metro Police HQ [8 min], St. Mary's Medical Center [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Central Fire Station [8 min], Aspen Ridge [5 min], Hilltop Manor [5 min], Maple Heights [12 min], Riverside Market [9 min]
Maple Heights (residential) → Central Fire Station [8 min], St. Mary's Medical Center [7 min], Metro Police HQ [12 min], Riverside Market [8 min], Westway Intersection [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Westway Intersection [7 min], Southbound Overpass [9 min]
Aspen Ridge (residential) → Metro Police HQ [5 min], Hilltop Manor [9 min], St. Mary's Medical Center [11 min], Riverside Market [13 min], Westway Intersection [15 min]
Riverside Market (commercial) → Central Fire Station [2 min], Aspen Ridge [13 min], Maple Heights [8 min], Metro Police HQ [9 min], St. Mary's Medical Center [10 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Southbound Overpass [6 min], Hilltop Manor [7 min], Maple Heights [9 min], Aspen Ridge [15 min]
Southbound Overpass (road_junction) → Westway Intersection [6 min], St. Mary's Medical Center [8 min], Hilltop Manor [9 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → Duplicate of EVT-0002
Step 10: CALL-0010 → ambulance ambulance_3
Step 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Oh god, the whole kitchen is on fire at 866 First Boulevard! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Maple Heights                  | sev 2 | police_0 ETA 12 min | opened step 3
EVT-0004 | crime      | Maple Heights                  | sev 2 | police_1 ETA 12 min | opened step 7
EVT-0005 | accident   | Aspen Ridge                    | sev 5 | ambulance_3 ETA 10 min | opened step 10
EVT-0006 | accident   | Hilltop Manor                  | sev 4 | ambulance_2 ETA 4 min | opened step 11
EVT-0007 | fire       | Aspen Ridge                    | sev 5 | fire_4 ETA 12 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0007
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Westway Intersection [8 min], Metro Police HQ [6 min], Central Fire Station [9 min], Maple Heights [7 min], Aspen Ridge [11 min], Riverside Market [10 min], Southbound Overpass [8 min]
Central Fire Station (fire_station) → Riverside Market [2 min], Maple Heights [8 min], Metro Police HQ [8 min], St. Mary's Medical Center [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Central Fire Station [8 min], Aspen Ridge [5 min], Hilltop Manor [5 min], Maple Heights [12 min], Riverside Market [9 min]
Maple Heights (residential) → Central Fire Station [8 min], St. Mary's Medical Center [7 min], Metro Police HQ [12 min], Riverside Market [8 min], Westway Intersection [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Westway Intersection [7 min], Southbound Overpass [9 min]
Aspen Ridge (residential) → Metro Police HQ [5 min], Hilltop Manor [9 min], St. Mary's Medical Center [11 min], Riverside Market [13 min], Westway Intersection [15 min]
Riverside Market (commercial) → Central Fire Station [2 min], Aspen Ridge [13 min], Maple Heights [8 min], Metro Police HQ [9 min], St. Mary's Medical Center [10 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Southbound Overpass [6 min], Hilltop Manor [7 min], Maple Heights [9 min], Aspen Ridge [15 min]
Southbound Overpass (road_junction) → Westway Intersection [6 min], St. Mary's Medical Center [8 min], Hilltop Manor [9 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → ambulance ambulance_3
Step 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_2)
Step 12: CALL-0012 → fire fire_4

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Oh god, the whole kitchen is on fire at 660 First Boulevard! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Maple Heights                  | sev 2 | police_0 ETA 12 min | opened step 3
EVT-0004 | crime      | Maple Heights                  | sev 2 | police_1 ETA 12 min | opened step 7
EVT-0005 | accident   | Aspen Ridge                    | sev 5 | ambulance_3 ETA 10 min | opened step 10
EVT-0006 | accident   | Hilltop Manor                  | sev 4 | ambulance_2 ETA 4 min | opened step 11
EVT-0007 | fire       | Aspen Ridge                    | sev 5 | fire_4 ETA 12 min | opened step 12
EVT-0008 | fire       | Maple Heights                  | sev 1 | fire_5 ETA 7 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0007
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Westway Intersection [8 min], Metro Police HQ [6 min], Central Fire Station [9 min], Maple Heights [7 min], Aspen Ridge [11 min], Riverside Market [10 min], Southbound Overpass [8 min]
Central Fire Station (fire_station) → Riverside Market [2 min], Maple Heights [8 min], Metro Police HQ [8 min], St. Mary's Medical Center [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Central Fire Station [8 min], Aspen Ridge [5 min], Hilltop Manor [5 min], Maple Heights [12 min], Riverside Market [9 min]
Maple Heights (residential) → Central Fire Station [8 min], St. Mary's Medical Center [7 min], Metro Police HQ [12 min], Riverside Market [8 min], Westway Intersection [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Westway Intersection [7 min], Southbound Overpass [9 min]
Aspen Ridge (residential) → Metro Police HQ [5 min], Hilltop Manor [9 min], St. Mary's Medical Center [11 min], Riverside Market [13 min], Westway Intersection [15 min]
Riverside Market (commercial) → Central Fire Station [2 min], Aspen Ridge [13 min], Maple Heights [8 min], Metro Police HQ [9 min], St. Mary's Medical Center [10 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Southbound Overpass [6 min], Hilltop Manor [7 min], Maple Heights [9 min], Aspen Ridge [15 min]
Southbound Overpass (road_junction) → Westway Intersection [6 min], St. Mary's Medical Center [8 min], Hilltop Manor [9 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_2)
Step 12: CALL-0012 → fire fire_4
Step 13: CALL-0013 → fire fire_5

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0008", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
I just got mugged near Maple Heights! The guy ran towards Sunset Boulevard. He had a knife.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Maple Heights                  | sev 2 | police_0 ETA 12 min | opened step 3
EVT-0004 | crime      | Maple Heights                  | sev 2 | police_1 ETA 12 min | opened step 7
EVT-0005 | accident   | Aspen Ridge                    | sev 5 | ambulance_3 ETA 10 min | opened step 10
EVT-0006 | accident   | Hilltop Manor                  | sev 4 | ambulance_2 ETA 4 min | opened step 11
EVT-0007 | fire       | Aspen Ridge                    | sev 5 | fire_4 ETA 12 min | opened step 12
EVT-0008 | fire       | Maple Heights                  | sev 1 | fire_5 ETA 7 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | ON_SCENE → EVT-0002
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0007
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Westway Intersection [8 min], Metro Police HQ [6 min], Central Fire Station [9 min], Maple Heights [7 min], Aspen Ridge [11 min], Riverside Market [10 min], Southbound Overpass [8 min]
Central Fire Station (fire_station) → Riverside Market [2 min], Maple Heights [8 min], Metro Police HQ [8 min], St. Mary's Medical Center [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Central Fire Station [8 min], Aspen Ridge [5 min], Hilltop Manor [5 min], Maple Heights [12 min], Riverside Market [9 min]
Maple Heights (residential) → Central Fire Station [8 min], St. Mary's Medical Center [7 min], Metro Police HQ [12 min], Riverside Market [8 min], Westway Intersection [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Westway Intersection [7 min], Southbound Overpass [9 min]
Aspen Ridge (residential) → Metro Police HQ [5 min], Hilltop Manor [9 min], St. Mary's Medical Center [11 min], Riverside Market [13 min], Westway Intersection [15 min]
Riverside Market (commercial) → Central Fire Station [2 min], Aspen Ridge [13 min], Maple Heights [8 min], Metro Police HQ [9 min], St. Mary's Medical Center [10 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Southbound Overpass [6 min], Hilltop Manor [7 min], Maple Heights [9 min], Aspen Ridge [15 min]
Southbound Overpass (road_junction) → Westway Intersection [6 min], St. Mary's Medical Center [8 min], Hilltop Manor [9 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → fire fire_4
Step 13: CALL-0013 → fire fire_5
Step 14: CALL-0014 → Duplicate of EVT-0008

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
Car accident at First Boulevard and Second Drive. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Maple Heights                  | sev 2 | police_0 ETA 12 min | opened step 3
EVT-0004 | crime      | Maple Heights                  | sev 2 | police_1 ETA 12 min | opened step 7
EVT-0005 | accident   | Aspen Ridge                    | sev 5 | ambulance_3 ETA 10 min | opened step 10
EVT-0006 | accident   | Hilltop Manor                  | sev 4 | ambulance_2 ETA 4 min | opened step 11
EVT-0007 | fire       | Aspen Ridge                    | sev 5 | fire_4 ETA 12 min | opened step 12
EVT-0008 | fire       | Maple Heights                  | sev 1 | fire_5 ETA 7 min | opened step 13
EVT-0009 | crime      | Maple Heights                  | sev 1 | HELD → police_0 | opened step 15

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | ON_SCENE → EVT-0002
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | Hilltop Manor                  | ON_SCENE → EVT-0006
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0007
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Westway Intersection [8 min], Metro Police HQ [6 min], Central Fire Station [9 min], Maple Heights [7 min], Aspen Ridge [11 min], Riverside Market [10 min], Southbound Overpass [8 min]
Central Fire Station (fire_station) → Riverside Market [2 min], Maple Heights [8 min], Metro Police HQ [8 min], St. Mary's Medical Center [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Central Fire Station [8 min], Aspen Ridge [5 min], Hilltop Manor [5 min], Maple Heights [12 min], Riverside Market [9 min]
Maple Heights (residential) → Central Fire Station [8 min], St. Mary's Medical Center [7 min], Metro Police HQ [12 min], Riverside Market [8 min], Westway Intersection [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Westway Intersection [7 min], Southbound Overpass [9 min]
Aspen Ridge (residential) → Metro Police HQ [5 min], Hilltop Manor [9 min], St. Mary's Medical Center [11 min], Riverside Market [13 min], Westway Intersection [15 min]
Riverside Market (commercial) → Central Fire Station [2 min], Aspen Ridge [13 min], Maple Heights [8 min], Metro Police HQ [9 min], St. Mary's Medical Center [10 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Southbound Overpass [6 min], Hilltop Manor [7 min], Maple Heights [9 min], Aspen Ridge [15 min]
Southbound Overpass (road_junction) → Westway Intersection [6 min], St. Mary's Medical Center [8 min], Hilltop Manor [9 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → fire fire_5
Step 14: CALL-0014 → Duplicate of EVT-0008
Step 15: CALL-0015 → HOLD (police, waiting for police_0)

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
There's a fight outside Riverside Market on Main Drive. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Maple Heights                  | sev 2 | police_1 ETA 12 min | opened step 7
EVT-0005 | accident   | Aspen Ridge                    | sev 5 | ambulance_3 ETA 10 min | opened step 10
EVT-0006 | accident   | Hilltop Manor                  | sev 4 | ambulance_2 ETA 4 min | opened step 11
EVT-0007 | fire       | Aspen Ridge                    | sev 5 | fire_4 ETA 12 min | opened step 12
EVT-0008 | fire       | Maple Heights                  | sev 1 | fire_5 ETA 7 min | opened step 13
EVT-0009 | crime      | Maple Heights                  | sev 1 | HELD → police_0 | opened step 15
EVT-0010 | accident   | Maple Heights                  | sev 2 | HELD → ambulance_2 | opened step 16

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | RETURNING → EVT-0002
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | Hilltop Manor                  | ON_SCENE → EVT-0006
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0007
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Westway Intersection [8 min], Metro Police HQ [6 min], Central Fire Station [9 min], Maple Heights [7 min], Aspen Ridge [11 min], Riverside Market [10 min], Southbound Overpass [8 min]
Central Fire Station (fire_station) → Riverside Market [2 min], Maple Heights [8 min], Metro Police HQ [8 min], St. Mary's Medical Center [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Central Fire Station [8 min], Aspen Ridge [5 min], Hilltop Manor [5 min], Maple Heights [12 min], Riverside Market [9 min]
Maple Heights (residential) → Central Fire Station [8 min], St. Mary's Medical Center [7 min], Metro Police HQ [12 min], Riverside Market [8 min], Westway Intersection [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Westway Intersection [7 min], Southbound Overpass [9 min]
Aspen Ridge (residential) → Metro Police HQ [5 min], Hilltop Manor [9 min], St. Mary's Medical Center [11 min], Riverside Market [13 min], Westway Intersection [15 min]
Riverside Market (commercial) → Central Fire Station [2 min], Aspen Ridge [13 min], Maple Heights [8 min], Metro Police HQ [9 min], St. Mary's Medical Center [10 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Southbound Overpass [6 min], Hilltop Manor [7 min], Maple Heights [9 min], Aspen Ridge [15 min]
Southbound Overpass (road_junction) → Westway Intersection [6 min], St. Mary's Medical Center [8 min], Hilltop Manor [9 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → Duplicate of EVT-0008
Step 15: CALL-0015 → HOLD (police, waiting for police_0)
Step 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
Oh god, the whole kitchen is on fire at 458 Main Lane! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Maple Heights                  | sev 2 | police_1 ETA 12 min | opened step 7
EVT-0005 | accident   | Aspen Ridge                    | sev 5 | ambulance_3 ETA 10 min | opened step 10
EVT-0007 | fire       | Aspen Ridge                    | sev 5 | fire_4 ETA 12 min | opened step 12
EVT-0008 | fire       | Maple Heights                  | sev 1 | fire_5 ETA 7 min | opened step 13
EVT-0009 | crime      | Maple Heights                  | sev 1 | HELD → police_0 | opened step 15
EVT-0010 | accident   | Maple Heights                  | sev 2 | HELD → ambulance_2 | opened step 16
EVT-0011 | crime      | Riverside Market               | sev 3 | HELD → police_0 | opened step 17

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | RETURNING → EVT-0002
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | Hilltop Manor                  | RETURNING → EVT-0006
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0007
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Westway Intersection [8 min], Metro Police HQ [6 min], Central Fire Station [9 min], Maple Heights [7 min], Aspen Ridge [11 min], Riverside Market [10 min], Southbound Overpass [8 min]
Central Fire Station (fire_station) → Riverside Market [2 min], Maple Heights [8 min], Metro Police HQ [8 min], St. Mary's Medical Center [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Central Fire Station [8 min], Aspen Ridge [5 min], Hilltop Manor [5 min], Maple Heights [12 min], Riverside Market [9 min]
Maple Heights (residential) → Central Fire Station [8 min], St. Mary's Medical Center [7 min], Metro Police HQ [12 min], Riverside Market [8 min], Westway Intersection [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Westway Intersection [7 min], Southbound Overpass [9 min]
Aspen Ridge (residential) → Metro Police HQ [5 min], Hilltop Manor [9 min], St. Mary's Medical Center [11 min], Riverside Market [13 min], Westway Intersection [15 min]
Riverside Market (commercial) → Central Fire Station [2 min], Aspen Ridge [13 min], Maple Heights [8 min], Metro Police HQ [9 min], St. Mary's Medical Center [10 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Southbound Overpass [6 min], Hilltop Manor [7 min], Maple Heights [9 min], Aspen Ridge [15 min]
Southbound Overpass (road_junction) → Westway Intersection [6 min], St. Mary's Medical Center [8 min], Hilltop Manor [9 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → HOLD (police, waiting for police_0)
Step 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_2)
Step 17: CALL-0017 → HOLD (police, waiting for police_0)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_5", "from_event_id": "EVT-0008", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
Car accident at First Boulevard and Third Drive. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Maple Heights                  | sev 2 | police_1 ETA 12 min | opened step 7
EVT-0005 | accident   | Aspen Ridge                    | sev 5 | ambulance_3 ETA 10 min | opened step 10
EVT-0007 | fire       | Aspen Ridge                    | sev 5 | fire_4 ETA 12 min | opened step 12
EVT-0009 | crime      | Maple Heights                  | sev 1 | police_0 ETA 12 min | opened step 15
EVT-0010 | accident   | Maple Heights                  | sev 2 | HELD → ambulance_2 | opened step 16
EVT-0011 | crime      | Riverside Market               | sev 3 | HELD → police_0 | opened step 17
EVT-0012 | fire       | Aspen Ridge                    | sev 4 | fire_5 ETA 12 min | opened step 18

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0009
police_1        | police     | Maple Heights                  | ON_SCENE → EVT-0004
ambulance_2     | ambulance  | Hilltop Manor                  | RETURNING → EVT-0006
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0007
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0012

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Westway Intersection [8 min], Metro Police HQ [6 min], Central Fire Station [9 min], Maple Heights [7 min], Aspen Ridge [11 min], Riverside Market [10 min], Southbound Overpass [8 min]
Central Fire Station (fire_station) → Riverside Market [2 min], Maple Heights [8 min], Metro Police HQ [8 min], St. Mary's Medical Center [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Central Fire Station [8 min], Aspen Ridge [5 min], Hilltop Manor [5 min], Maple Heights [12 min], Riverside Market [9 min]
Maple Heights (residential) → Central Fire Station [8 min], St. Mary's Medical Center [7 min], Metro Police HQ [12 min], Riverside Market [8 min], Westway Intersection [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Westway Intersection [7 min], Southbound Overpass [9 min]
Aspen Ridge (residential) → Metro Police HQ [5 min], Hilltop Manor [9 min], St. Mary's Medical Center [11 min], Riverside Market [13 min], Westway Intersection [15 min]
Riverside Market (commercial) → Central Fire Station [2 min], Aspen Ridge [13 min], Maple Heights [8 min], Metro Police HQ [9 min], St. Mary's Medical Center [10 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Southbound Overpass [6 min], Hilltop Manor [7 min], Maple Heights [9 min], Aspen Ridge [15 min]
Southbound Overpass (road_junction) → Westway Intersection [6 min], St. Mary's Medical Center [8 min], Hilltop Manor [9 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_2)
Step 17: CALL-0017 → HOLD (police, waiting for police_0)
Step 18: CALL-0018 → fire ?

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0010", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
Building's on fire on Main Lane near Aspen Ridge! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Maple Heights                  | sev 2 | police_1 ETA 12 min | opened step 7
EVT-0005 | accident   | Aspen Ridge                    | sev 5 | ambulance_3 ETA 10 min | opened step 10
EVT-0007 | fire       | Aspen Ridge                    | sev 5 | fire_4 ETA 12 min | opened step 12
EVT-0009 | crime      | Maple Heights                  | sev 1 | police_0 ETA 12 min | opened step 15
EVT-0010 | accident   | Maple Heights                  | sev 2 | ambulance_2 ETA 7 min | opened step 16
EVT-0011 | crime      | Riverside Market               | sev 3 | HELD → police_0 | opened step 17
EVT-0012 | fire       | Aspen Ridge                    | sev 4 | fire_5 ETA 12 min | opened step 18

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0009
police_1        | police     | Maple Heights                  | ON_SCENE → EVT-0004
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0010
ambulance_3     | ambulance  | Aspen Ridge                    | ON_SCENE → EVT-0005
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0007
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0012

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Westway Intersection [8 min], Metro Police HQ [6 min], Central Fire Station [9 min], Maple Heights [7 min], Aspen Ridge [11 min], Riverside Market [10 min], Southbound Overpass [8 min]
Central Fire Station (fire_station) → Riverside Market [2 min], Maple Heights [8 min], Metro Police HQ [8 min], St. Mary's Medical Center [9 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [6 min], Central Fire Station [8 min], Aspen Ridge [5 min], Hilltop Manor [5 min], Maple Heights [12 min], Riverside Market [9 min]
Maple Heights (residential) → Central Fire Station [8 min], St. Mary's Medical Center [7 min], Metro Police HQ [12 min], Riverside Market [8 min], Westway Intersection [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Metro Police HQ [5 min], Aspen Ridge [9 min], Westway Intersection [7 min], Southbound Overpass [9 min]
Aspen Ridge (residential) → Metro Police HQ [5 min], Hilltop Manor [9 min], St. Mary's Medical Center [11 min], Riverside Market [13 min], Westway Intersection [15 min]
Riverside Market (commercial) → Central Fire Station [2 min], Aspen Ridge [13 min], Maple Heights [8 min], Metro Police HQ [9 min], St. Mary's Medical Center [10 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Southbound Overpass [6 min], Hilltop Manor [7 min], Maple Heights [9 min], Aspen Ridge [15 min]
Southbound Overpass (road_junction) → Westway Intersection [6 min], St. Mary's Medical Center [8 min], Hilltop Manor [9 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → HOLD (police, waiting for police_0)
Step 18: CALL-0018 → fire ?
Step 19: CALL-0019 → Duplicate of EVT-0010

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0012", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
I just got mugged near Maple Heights! The guy ran towards Main Street. He had a knife.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [2 min], Central Fire Station [3 min], Hilltop Manor [2 min], Maple Heights [11 min], Central Police Station [4 min], Lakeview Residences [10 min], Central Plaza [12 min], Eastgate Roundabout [6 min], Northside Junction [6 min]
Central Fire Station (fire_station) → City Central Hospital [3 min], Birchwood Place [3 min], Central Police Station [4 min], Hilltop Manor [3 min], Northside Junction [6 min]
Central Police Station (police_station) → City Central Hospital [4 min], Central Fire Station [4 min], Birchwood Place [4 min], Hilltop Manor [6 min], Northside Junction [10 min], Lakeview Residences [10 min], Maple Heights [9 min], Central Plaza [7 min]
Lakeview Residences (residential) → Maple Heights [2 min], Central Police Station [10 min], City Central Hospital [10 min]
Birchwood Place (residential) → City Central Hospital [2 min], Central Fire Station [3 min], Central Police Station [4 min], Hilltop Manor [2 min], Eastgate Roundabout [6 min], Northside Junction [6 min]
Maple Heights (residential) → City Central Hospital [11 min], Lakeview Residences [2 min], Central Police Station [9 min], Central Plaza [10 min]
Hilltop Manor (residential) → City Central Hospital [2 min], Central Police Station [6 min], Birchwood Place [2 min], Eastgate Roundabout [4 min], Central Fire Station [3 min]
Central Plaza (commercial) → Central Police Station [7 min], City Central Hospital [12 min], Maple Heights [10 min], Eastgate Roundabout [12 min]
Eastgate Roundabout (road_junction) → Hilltop Manor [4 min], Central Plaza [12 min], City Central Hospital [6 min], Birchwood Place [6 min], Northside Junction [8 min]
Northside Junction (road_junction) → Central Police Station [10 min], Eastgate Roundabout [8 min], Central Fire Station [6 min], Birchwood Place [6 min], City Central Hospital [6 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's a break-in happening right now at 819 Second Road. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Maple Heights                  | sev 2 | police_0 ETA 9 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [2 min], Central Fire Station [3 min], Hilltop Manor [2 min], Maple Heights [11 min], Central Police Station [4 min], Lakeview Residences [10 min], Central Plaza [12 min], Eastgate Roundabout [6 min], Northside Junction [6 min]
Central Fire Station (fire_station) → City Central Hospital [3 min], Birchwood Place [3 min], Central Police Station [4 min], Hilltop Manor [3 min], Northside Junction [6 min]
Central Police Station (police_station) → City Central Hospital [4 min], Central Fire Station [4 min], Birchwood Place [4 min], Hilltop Manor [6 min], Northside Junction [10 min], Lakeview Residences [10 min], Maple Heights [9 min], Central Plaza [7 min]
Lakeview Residences (residential) → Maple Heights [2 min], Central Police Station [10 min], City Central Hospital [10 min]
Birchwood Place (residential) → City Central Hospital [2 min], Central Fire Station [3 min], Central Police Station [4 min], Hilltop Manor [2 min], Eastgate Roundabout [6 min], Northside Junction [6 min]
Maple Heights (residential) → City Central Hospital [11 min], Lakeview Residences [2 min], Central Police Station [9 min], Central Plaza [10 min]
Hilltop Manor (residential) → City Central Hospital [2 min], Central Police Station [6 min], Birchwood Place [2 min], Eastgate Roundabout [4 min], Central Fire Station [3 min]
Central Plaza (commercial) → Central Police Station [7 min], City Central Hospital [12 min], Maple Heights [10 min], Eastgate Roundabout [12 min]
Eastgate Roundabout (road_junction) → Hilltop Manor [4 min], Central Plaza [12 min], City Central Hospital [6 min], Birchwood Place [6 min], Northside Junction [8 min]
Northside Junction (road_junction) → Central Police Station [10 min], Eastgate Roundabout [8 min], Central Fire Station [6 min], Birchwood Place [6 min], City Central Hospital [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
A cyclist got hit by a car near Hilltop Manor. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Maple Heights                  | sev 2 | police_0 ETA 9 min | opened step 1
EVT-0002 | crime      | Hilltop Manor                  | sev 1 | police_1 ETA 5 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [2 min], Central Fire Station [3 min], Hilltop Manor [2 min], Maple Heights [11 min], Central Police Station [4 min], Lakeview Residences [10 min], Central Plaza [12 min], Eastgate Roundabout [6 min], Northside Junction [6 min]
Central Fire Station (fire_station) → City Central Hospital [3 min], Birchwood Place [3 min], Central Police Station [4 min], Hilltop Manor [3 min], Northside Junction [6 min]
Central Police Station (police_station) → City Central Hospital [4 min], Central Fire Station [4 min], Birchwood Place [4 min], Hilltop Manor [6 min], Northside Junction [10 min], Lakeview Residences [10 min], Maple Heights [9 min], Central Plaza [7 min]
Lakeview Residences (residential) → Maple Heights [2 min], Central Police Station [10 min], City Central Hospital [10 min]
Birchwood Place (residential) → City Central Hospital [2 min], Central Fire Station [3 min], Central Police Station [4 min], Hilltop Manor [2 min], Eastgate Roundabout [6 min], Northside Junction [6 min]
Maple Heights (residential) → City Central Hospital [11 min], Lakeview Residences [2 min], Central Police Station [9 min], Central Plaza [10 min]
Hilltop Manor (residential) → City Central Hospital [2 min], Central Police Station [6 min], Birchwood Place [2 min], Eastgate Roundabout [4 min], Central Fire Station [3 min]
Central Plaza (commercial) → Central Police Station [7 min], City Central Hospital [12 min], Maple Heights [10 min], Eastgate Roundabout [12 min]
Eastgate Roundabout (road_junction) → Hilltop Manor [4 min], Central Plaza [12 min], City Central Hospital [6 min], Birchwood Place [6 min], Northside Junction [8 min]
Northside Junction (road_junction) → Central Police Station [10 min], Eastgate Roundabout [8 min], Central Fire Station [6 min], Birchwood Place [6 min], City Central Hospital [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's a break-in happening right now at 718 Second Road. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Maple Heights                  | sev 2 | police_0 ETA 9 min | opened step 1
EVT-0002 | crime      | Hilltop Manor                  | sev 1 | police_1 ETA 5 min | opened step 2
EVT-0003 | accident   | Hilltop Manor                  | sev 3 | ambulance_3 ETA 2 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [2 min], Central Fire Station [3 min], Hilltop Manor [2 min], Maple Heights [11 min], Central Police Station [4 min], Lakeview Residences [10 min], Central Plaza [12 min], Eastgate Roundabout [6 min], Northside Junction [6 min]
Central Fire Station (fire_station) → City Central Hospital [3 min], Birchwood Place [3 min], Central Police Station [4 min], Hilltop Manor [3 min], Northside Junction [6 min]
Central Police Station (police_station) → City Central Hospital [4 min], Central Fire Station [4 min], Birchwood Place [4 min], Hilltop Manor [6 min], Northside Junction [10 min], Lakeview Residences [10 min], Maple Heights [9 min], Central Plaza [7 min]
Lakeview Residences (residential) → Maple Heights [2 min], Central Police Station [10 min], City Central Hospital [10 min]
Birchwood Place (residential) → City Central Hospital [2 min], Central Fire Station [3 min], Central Police Station [4 min], Hilltop Manor [2 min], Eastgate Roundabout [6 min], Northside Junction [6 min]
Maple Heights (residential) → City Central Hospital [11 min], Lakeview Residences [2 min], Central Police Station [9 min], Central Plaza [10 min]
Hilltop Manor (residential) → City Central Hospital [2 min], Central Police Station [6 min], Birchwood Place [2 min], Eastgate Roundabout [4 min], Central Fire Station [3 min]
Central Plaza (commercial) → Central Police Station [7 min], City Central Hospital [12 min], Maple Heights [10 min], Eastgate Roundabout [12 min]
Eastgate Roundabout (road_junction) → Hilltop Manor [4 min], Central Plaza [12 min], City Central Hospital [6 min], Birchwood Place [6 min], Northside Junction [8 min]
Northside Junction (road_junction) → Central Police Station [10 min], Eastgate Roundabout [8 min], Central Fire Station [6 min], Birchwood Place [6 min], City Central Hospital [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → police police_1
Step 3: CALL-0003 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Pedestrian hit by a truck at Cedar Lane near Maple Heights. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Maple Heights                  | sev 2 | police_0 ETA 9 min | opened step 1
EVT-0002 | crime      | Hilltop Manor                  | sev 1 | police_1 ETA 5 min | opened step 2
EVT-0003 | accident   | Hilltop Manor                  | sev 3 | ambulance_3 ETA 2 min | opened step 3
EVT-0004 | crime      | Hilltop Manor                  | sev 1 | police_2 ETA 5 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_2        | police     | Central Police Station         | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | Hilltop Manor                  | ON_SCENE → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [2 min], Central Fire Station [3 min], Hilltop Manor [2 min], Maple Heights [11 min], Central Police Station [4 min], Lakeview Residences [10 min], Central Plaza [12 min], Eastgate Roundabout [6 min], Northside Junction [6 min]
Central Fire Station (fire_station) → City Central Hospital [3 min], Birchwood Place [3 min], Central Police Station [4 min], Hilltop Manor [3 min], Northside Junction [6 min]
Central Police Station (police_station) → City Central Hospital [4 min], Central Fire Station [4 min], Birchwood Place [4 min], Hilltop Manor [6 min], Northside Junction [10 min], Lakeview Residences [10 min], Maple Heights [9 min], Central Plaza [7 min]
Lakeview Residences (residential) → Maple Heights [2 min], Central Police Station [10 min], City Central Hospital [10 min]
Birchwood Place (residential) → City Central Hospital [2 min], Central Fire Station [3 min], Central Police Station [4 min], Hilltop Manor [2 min], Eastgate Roundabout [6 min], Northside Junction [6 min]
Maple Heights (residential) → City Central Hospital [11 min], Lakeview Residences [2 min], Central Police Station [9 min], Central Plaza [10 min]
Hilltop Manor (residential) → City Central Hospital [2 min], Central Police Station [6 min], Birchwood Place [2 min], Eastgate Roundabout [4 min], Central Fire Station [3 min]
Central Plaza (commercial) → Central Police Station [7 min], City Central Hospital [12 min], Maple Heights [10 min], Eastgate Roundabout [12 min]
Eastgate Roundabout (road_junction) → Hilltop Manor [4 min], Central Plaza [12 min], City Central Hospital [6 min], Birchwood Place [6 min], Northside Junction [8 min]
Northside Junction (road_junction) → Central Police Station [10 min], Eastgate Roundabout [8 min], Central Fire Station [6 min], Birchwood Place [6 min], City Central Hospital [6 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → police police_1
Step 3: CALL-0003 → ambulance ambulance_3
Step 4: CALL-0004 → police police_2

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Pedestrian hit by a truck at Hill Avenue near Hilltop Manor. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Maple Heights                  | sev 2 | police_0 ETA 9 min | opened step 1
EVT-0002 | crime      | Hilltop Manor                  | sev 1 | police_1 ETA 5 min | opened step 2
EVT-0003 | accident   | Hilltop Manor                  | sev 3 | ambulance_3 ETA 2 min | opened step 3
EVT-0004 | crime      | Hilltop Manor                  | sev 1 | police_2 ETA 5 min | opened step 4
EVT-0005 | accident   | Maple Heights                  | sev 4 | ambulance_4 ETA 10 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_2        | police     | Central Police Station         | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | Hilltop Manor                  | ON_SCENE → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [2 min], Central Fire Station [3 min], Hilltop Manor [2 min], Maple Heights [11 min], Central Police Station [4 min], Lakeview Residences [10 min], Central Plaza [12 min], Eastgate Roundabout [6 min], Northside Junction [6 min]
Central Fire Station (fire_station) → City Central Hospital [3 min], Birchwood Place [3 min], Central Police Station [4 min], Hilltop Manor [3 min], Northside Junction [6 min]
Central Police Station (police_station) → City Central Hospital [4 min], Central Fire Station [4 min], Birchwood Place [4 min], Hilltop Manor [6 min], Northside Junction [10 min], Lakeview Residences [10 min], Maple Heights [9 min], Central Plaza [7 min]
Lakeview Residences (residential) → Maple Heights [2 min], Central Police Station [10 min], City Central Hospital [10 min]
Birchwood Place (residential) → City Central Hospital [2 min], Central Fire Station [3 min], Central Police Station [4 min], Hilltop Manor [2 min], Eastgate Roundabout [6 min], Northside Junction [6 min]
Maple Heights (residential) → City Central Hospital [11 min], Lakeview Residences [2 min], Central Police Station [9 min], Central Plaza [10 min]
Hilltop Manor (residential) → City Central Hospital [2 min], Central Police Station [6 min], Birchwood Place [2 min], Eastgate Roundabout [4 min], Central Fire Station [3 min]
Central Plaza (commercial) → Central Police Station [7 min], City Central Hospital [12 min], Maple Heights [10 min], Eastgate Roundabout [12 min]
Eastgate Roundabout (road_junction) → Hilltop Manor [4 min], Central Plaza [12 min], City Central Hospital [6 min], Birchwood Place [6 min], Northside Junction [8 min]
Northside Junction (road_junction) → Central Police Station [10 min], Eastgate Roundabout [8 min], Central Fire Station [6 min], Birchwood Place [6 min], City Central Hospital [6 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ambulance_3
Step 4: CALL-0004 → police police_2
Step 5: CALL-0005 → ambulance ambulance_4

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Hello, my neighbor fell and hurt her ankle at 664 Elm Avenue. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Maple Heights                  | sev 2 | police_0 ETA 9 min | opened step 1
EVT-0002 | crime      | Hilltop Manor                  | sev 1 | police_1 ETA 5 min | opened step 2
EVT-0004 | crime      | Hilltop Manor                  | sev 1 | police_2 ETA 5 min | opened step 4
EVT-0005 | accident   | Maple Heights                  | sev 4 | ambulance_4 ETA 10 min | opened step 5
EVT-0006 | accident   | Hilltop Manor                  | sev 4 | ambulance_5 ETA 2 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Hilltop Manor                  | ON_SCENE → EVT-0002
police_2        | police     | Central Police Station         | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | Hilltop Manor                  | RETURNING → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [2 min], Central Fire Station [3 min], Hilltop Manor [2 min], Maple Heights [11 min], Central Police Station [4 min], Lakeview Residences [10 min], Central Plaza [12 min], Eastgate Roundabout [6 min], Northside Junction [6 min]
Central Fire Station (fire_station) → City Central Hospital [3 min], Birchwood Place [3 min], Central Police Station [4 min], Hilltop Manor [3 min], Northside Junction [6 min]
Central Police Station (police_station) → City Central Hospital [4 min], Central Fire Station [4 min], Birchwood Place [4 min], Hilltop Manor [6 min], Northside Junction [10 min], Lakeview Residences [10 min], Maple Heights [9 min], Central Plaza [7 min]
Lakeview Residences (residential) → Maple Heights [2 min], Central Police Station [10 min], City Central Hospital [10 min]
Birchwood Place (residential) → City Central Hospital [2 min], Central Fire Station [3 min], Central Police Station [4 min], Hilltop Manor [2 min], Eastgate Roundabout [6 min], Northside Junction [6 min]
Maple Heights (residential) → City Central Hospital [11 min], Lakeview Residences [2 min], Central Police Station [9 min], Central Plaza [10 min]
Hilltop Manor (residential) → City Central Hospital [2 min], Central Police Station [6 min], Birchwood Place [2 min], Eastgate Roundabout [4 min], Central Fire Station [3 min]
Central Plaza (commercial) → Central Police Station [7 min], City Central Hospital [12 min], Maple Heights [10 min], Eastgate Roundabout [12 min]
Eastgate Roundabout (road_junction) → Hilltop Manor [4 min], Central Plaza [12 min], City Central Hospital [6 min], Birchwood Place [6 min], Northside Junction [8 min]
Northside Junction (road_junction) → Central Police Station [10 min], Eastgate Roundabout [8 min], Central Fire Station [6 min], Birchwood Place [6 min], City Central Hospital [6 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → police police_2
Step 5: CALL-0005 → ambulance ambulance_4
Step 6: CALL-0006 → ambulance ambulance_5

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Yeah there's a small fire in a dumpster near Maple Heights on Main Street. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Maple Heights                  | sev 2 | police_0 ETA 9 min | opened step 1
EVT-0002 | crime      | Hilltop Manor                  | sev 1 | police_1 ETA 5 min | opened step 2
EVT-0004 | crime      | Hilltop Manor                  | sev 1 | police_2 ETA 5 min | opened step 4
EVT-0005 | accident   | Maple Heights                  | sev 4 | ambulance_4 ETA 10 min | opened step 5
EVT-0006 | accident   | Hilltop Manor                  | sev 4 | ambulance_5 ETA 2 min | opened step 6
EVT-0007 | medical    | Birchwood Place                | sev 2 | HELD → ambulance_3 | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Hilltop Manor                  | ON_SCENE → EVT-0002
police_2        | police     | Central Police Station         | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | Hilltop Manor                  | RETURNING → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_5     | ambulance  | Hilltop Manor                  | ON_SCENE → EVT-0006
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [2 min], Central Fire Station [3 min], Hilltop Manor [2 min], Maple Heights [11 min], Central Police Station [4 min], Lakeview Residences [10 min], Central Plaza [12 min], Eastgate Roundabout [6 min], Northside Junction [6 min]
Central Fire Station (fire_station) → City Central Hospital [3 min], Birchwood Place [3 min], Central Police Station [4 min], Hilltop Manor [3 min], Northside Junction [6 min]
Central Police Station (police_station) → City Central Hospital [4 min], Central Fire Station [4 min], Birchwood Place [4 min], Hilltop Manor [6 min], Northside Junction [10 min], Lakeview Residences [10 min], Maple Heights [9 min], Central Plaza [7 min]
Lakeview Residences (residential) → Maple Heights [2 min], Central Police Station [10 min], City Central Hospital [10 min]
Birchwood Place (residential) → City Central Hospital [2 min], Central Fire Station [3 min], Central Police Station [4 min], Hilltop Manor [2 min], Eastgate Roundabout [6 min], Northside Junction [6 min]
Maple Heights (residential) → City Central Hospital [11 min], Lakeview Residences [2 min], Central Police Station [9 min], Central Plaza [10 min]
Hilltop Manor (residential) → City Central Hospital [2 min], Central Police Station [6 min], Birchwood Place [2 min], Eastgate Roundabout [4 min], Central Fire Station [3 min]
Central Plaza (commercial) → Central Police Station [7 min], City Central Hospital [12 min], Maple Heights [10 min], Eastgate Roundabout [12 min]
Eastgate Roundabout (road_junction) → Hilltop Manor [4 min], Central Plaza [12 min], City Central Hospital [6 min], Birchwood Place [6 min], Northside Junction [8 min]
Northside Junction (road_junction) → Central Police Station [10 min], Eastgate Roundabout [8 min], Central Fire Station [6 min], Birchwood Place [6 min], City Central Hospital [6 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → ambulance ambulance_4
Step 6: CALL-0006 → ambulance ambulance_5
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
There's a man having chest pains at 323 Elm Avenue. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Maple Heights                  | sev 2 | police_0 ETA 9 min | opened step 1
EVT-0004 | crime      | Hilltop Manor                  | sev 1 | police_2 ETA 5 min | opened step 4
EVT-0005 | accident   | Maple Heights                  | sev 4 | ambulance_4 ETA 10 min | opened step 5
EVT-0006 | accident   | Hilltop Manor                  | sev 4 | ambulance_5 ETA 2 min | opened step 6
EVT-0007 | medical    | Birchwood Place                | sev 2 | ambulance_3 ETA 1 min | opened step 7
EVT-0008 | fire       | Maple Heights                  | sev 1 | fire_6 ETA 13 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Hilltop Manor                  | RETURNING → EVT-0002
police_2        | police     | Hilltop Manor                  | ON_SCENE → EVT-0004
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_5     | ambulance  | Hilltop Manor                  | ON_SCENE → EVT-0006
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0008
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [2 min], Central Fire Station [3 min], Hilltop Manor [2 min], Maple Heights [11 min], Central Police Station [4 min], Lakeview Residences [10 min], Central Plaza [12 min], Eastgate Roundabout [6 min], Northside Junction [6 min]
Central Fire Station (fire_station) → City Central Hospital [3 min], Birchwood Place [3 min], Central Police Station [4 min], Hilltop Manor [3 min], Northside Junction [6 min]
Central Police Station (police_station) → City Central Hospital [4 min], Central Fire Station [4 min], Birchwood Place [4 min], Hilltop Manor [6 min], Northside Junction [10 min], Lakeview Residences [10 min], Maple Heights [9 min], Central Plaza [7 min]
Lakeview Residences (residential) → Maple Heights [2 min], Central Police Station [10 min], City Central Hospital [10 min]
Birchwood Place (residential) → City Central Hospital [2 min], Central Fire Station [3 min], Central Police Station [4 min], Hilltop Manor [2 min], Eastgate Roundabout [6 min], Northside Junction [6 min]
Maple Heights (residential) → City Central Hospital [11 min], Lakeview Residences [2 min], Central Police Station [9 min], Central Plaza [10 min]
Hilltop Manor (residential) → City Central Hospital [2 min], Central Police Station [6 min], Birchwood Place [2 min], Eastgate Roundabout [4 min], Central Fire Station [3 min]
Central Plaza (commercial) → Central Police Station [7 min], City Central Hospital [12 min], Maple Heights [10 min], Eastgate Roundabout [12 min]
Eastgate Roundabout (road_junction) → Hilltop Manor [4 min], Central Plaza [12 min], City Central Hospital [6 min], Birchwood Place [6 min], Northside Junction [8 min]
Northside Junction (road_junction) → Central Police Station [10 min], Eastgate Roundabout [8 min], Central Fire Station [6 min], Birchwood Place [6 min], City Central Hospital [6 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → ambulance ambulance_5
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_3)
Step 8: CALL-0008 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0007", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
There's been some kind of mass incident at Lakeview Residences — multiple people down, some not moving. We need everything, Main Street entrance.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Maple Heights                  | sev 2 | police_0 ETA 9 min | opened step 1
EVT-0004 | crime      | Hilltop Manor                  | sev 1 | police_2 ETA 5 min | opened step 4
EVT-0005 | accident   | Maple Heights                  | sev 4 | ambulance_4 ETA 10 min | opened step 5
EVT-0007 | medical    | Birchwood Place                | sev 2 | HELD → ambulance_3 | opened step 7
EVT-0008 | fire       | Maple Heights                  | sev 1 | fire_6 ETA 13 min | opened step 8
EVT-0009 | medical    | Birchwood Place                | sev 5 | ambulance_3 ETA 1 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | ON_SCENE → EVT-0001
police_1        | police     | Hilltop Manor                  | RETURNING → EVT-0002
police_2        | police     | Hilltop Manor                  | ON_SCENE → EVT-0004
ambulance_3     | ambulance  | Birchwood Place                | ON_SCENE → EVT-0009
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_5     | ambulance  | Hilltop Manor                  | RETURNING → EVT-0006
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0008
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [2 min], Central Fire Station [3 min], Hilltop Manor [2 min], Maple Heights [11 min], Central Police Station [4 min], Lakeview Residences [10 min], Central Plaza [12 min], Eastgate Roundabout [6 min], Northside Junction [6 min]
Central Fire Station (fire_station) → City Central Hospital [3 min], Birchwood Place [3 min], Central Police Station [4 min], Hilltop Manor [3 min], Northside Junction [6 min]
Central Police Station (police_station) → City Central Hospital [4 min], Central Fire Station [4 min], Birchwood Place [4 min], Hilltop Manor [6 min], Northside Junction [10 min], Lakeview Residences [10 min], Maple Heights [9 min], Central Plaza [7 min]
Lakeview Residences (residential) → Maple Heights [2 min], Central Police Station [10 min], City Central Hospital [10 min]
Birchwood Place (residential) → City Central Hospital [2 min], Central Fire Station [3 min], Central Police Station [4 min], Hilltop Manor [2 min], Eastgate Roundabout [6 min], Northside Junction [6 min]
Maple Heights (residential) → City Central Hospital [11 min], Lakeview Residences [2 min], Central Police Station [9 min], Central Plaza [10 min]
Hilltop Manor (residential) → City Central Hospital [2 min], Central Police Station [6 min], Birchwood Place [2 min], Eastgate Roundabout [4 min], Central Fire Station [3 min]
Central Plaza (commercial) → Central Police Station [7 min], City Central Hospital [12 min], Maple Heights [10 min], Eastgate Roundabout [12 min]
Eastgate Roundabout (road_junction) → Hilltop Manor [4 min], Central Plaza [12 min], City Central Hospital [6 min], Birchwood Place [6 min], Northside Junction [8 min]
Northside Junction (road_junction) → Central Police Station [10 min], Eastgate Roundabout [8 min], Central Fire Station [6 min], Birchwood Place [6 min], City Central Hospital [6 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_3)
Step 8: CALL-0008 → fire fire_6
Step 9: CALL-0009 → ambulance ?

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}