[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Active shooter at Aspen Ridge! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Riverside Market               | sev 2 | ambulance_3 ETA 7 min | opened step 2
EVT-0003 | fire       | Central Plaza                  | sev 5 | fire_7 ETA 9 min | opened step 3
EVT-0004 | crime      | Riverside Market               | sev 4 | police_0 ETA 7 min | opened step 4
EVT-0005 | crime      | Central Plaza                  | sev 3 | police_1 ETA 11 min | opened step 5
EVT-0006 | fire       | Riverside Market               | sev 5 | HELD → fire_6 | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0004
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Pinecrest Homes                | RETURNING → EVT-0001
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [7 min], Westside Fire Department [9 min], Central Police Station [12 min], Central Plaza [13 min], Westway Intersection [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [9 min], Central Police Station [4 min], Riverside Market [5 min], Central Plaza [9 min], Cedar Park Village [6 min], Aspen Ridge [5 min], Pinecrest Homes [6 min]
Central Police Station (police_station) → Riverside General Hospital [12 min], Westside Fire Department [4 min], Cedar Park Village [3 min], Aspen Ridge [6 min], Riverside Market [7 min], Pinecrest Homes [8 min]
Cedar Park Village (residential) → Central Police Station [3 min], Aspen Ridge [2 min], Westside Fire Department [6 min], Riverside Market [10 min]
Aspen Ridge (residential) → Central Police Station [6 min], Cedar Park Village [2 min], Westside Fire Department [5 min], Pinecrest Homes [7 min], Westway Intersection [13 min]
Pinecrest Homes (residential) → Aspen Ridge [7 min], Central Plaza [4 min], Westside Fire Department [6 min], Central Police Station [8 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Westside Fire Department [5 min], Central Police Station [7 min], Westway Intersection [5 min], Central Plaza [6 min], Cedar Park Village [10 min]
Central Plaza (commercial) → Westside Fire Department [9 min], Pinecrest Homes [4 min], Riverside Market [6 min], Westway Intersection [5 min], Riverside General Hospital [13 min]
Westway Intersection (road_junction) → Aspen Ridge [13 min], Riverside Market [5 min], Central Plaza [5 min], Riverside General Hospital [12 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → police police_1
Step 6: CALL-0006 → Duplicate of EVT-0002
Step 7: CALL-0007 → HOLD (fire, waiting for fire_6)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
There's a fight outside Aspen Ridge on Cedar Drive. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Riverside Market               | sev 2 | ambulance_3 ETA 7 min | opened step 2
EVT-0003 | fire       | Central Plaza                  | sev 5 | fire_7 ETA 9 min | opened step 3
EVT-0004 | crime      | Riverside Market               | sev 4 | police_0 ETA 7 min | opened step 4
EVT-0005 | crime      | Central Plaza                  | sev 3 | police_1 ETA 11 min | opened step 5
EVT-0006 | fire       | Riverside Market               | sev 5 | HELD → fire_6 | opened step 7
EVT-0007 | crime      | Aspen Ridge                    | sev 4 | police_2 ETA 4 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0004
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_2        | police     | Central Police Station         | DISPATCHED → EVT-0007
ambulance_3     | ambulance  | Riverside Market               | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Pinecrest Homes                | RETURNING → EVT-0001
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [7 min], Westside Fire Department [9 min], Central Police Station [12 min], Central Plaza [13 min], Westway Intersection [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [9 min], Central Police Station [4 min], Riverside Market [5 min], Central Plaza [9 min], Cedar Park Village [6 min], Aspen Ridge [5 min], Pinecrest Homes [6 min]
Central Police Station (police_station) → Riverside General Hospital [12 min], Westside Fire Department [4 min], Cedar Park Village [3 min], Aspen Ridge [6 min], Riverside Market [7 min], Pinecrest Homes [8 min]
Cedar Park Village (residential) → Central Police Station [3 min], Aspen Ridge [2 min], Westside Fire Department [6 min], Riverside Market [10 min]
Aspen Ridge (residential) → Central Police Station [6 min], Cedar Park Village [2 min], Westside Fire Department [5 min], Pinecrest Homes [7 min], Westway Intersection [13 min]
Pinecrest Homes (residential) → Aspen Ridge [7 min], Central Plaza [4 min], Westside Fire Department [6 min], Central Police Station [8 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Westside Fire Department [5 min], Central Police Station [7 min], Westway Intersection [5 min], Central Plaza [6 min], Cedar Park Village [10 min]
Central Plaza (commercial) → Westside Fire Department [9 min], Pinecrest Homes [4 min], Riverside Market [6 min], Westway Intersection [5 min], Riverside General Hospital [13 min]
Westway Intersection (road_junction) → Aspen Ridge [13 min], Riverside Market [5 min], Central Plaza [5 min], Riverside General Hospital [12 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → Duplicate of EVT-0002
Step 7: CALL-0007 → HOLD (fire, waiting for fire_6)
Step 8: CALL-0008 → police police_2

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0007", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
I think I heard gunshots near 687 Cedar Drive! People are running. I'm hiding inside Aspen Ridge, please send help!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Riverside Market               | sev 2 | ambulance_3 ETA 7 min | opened step 2
EVT-0003 | fire       | Central Plaza                  | sev 5 | fire_7 ETA 9 min | opened step 3
EVT-0004 | crime      | Riverside Market               | sev 4 | police_0 ETA 7 min | opened step 4
EVT-0005 | crime      | Central Plaza                  | sev 3 | police_1 ETA 11 min | opened step 5
EVT-0006 | fire       | Riverside Market               | sev 5 | fire_6 ETA 4 min | opened step 7
EVT-0007 | crime      | Aspen Ridge                    | sev 4 | police_2 ETA 4 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0004
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_2        | police     | Central Police Station         | DISPATCHED → EVT-0007
ambulance_3     | ambulance  | Riverside Market               | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [7 min], Westside Fire Department [9 min], Central Police Station [12 min], Central Plaza [13 min], Westway Intersection [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [9 min], Central Police Station [4 min], Riverside Market [5 min], Central Plaza [9 min], Cedar Park Village [6 min], Aspen Ridge [5 min], Pinecrest Homes [6 min]
Central Police Station (police_station) → Riverside General Hospital [12 min], Westside Fire Department [4 min], Cedar Park Village [3 min], Aspen Ridge [6 min], Riverside Market [7 min], Pinecrest Homes [8 min]
Cedar Park Village (residential) → Central Police Station [3 min], Aspen Ridge [2 min], Westside Fire Department [6 min], Riverside Market [10 min]
Aspen Ridge (residential) → Central Police Station [6 min], Cedar Park Village [2 min], Westside Fire Department [5 min], Pinecrest Homes [7 min], Westway Intersection [13 min]
Pinecrest Homes (residential) → Aspen Ridge [7 min], Central Plaza [4 min], Westside Fire Department [6 min], Central Police Station [8 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Westside Fire Department [5 min], Central Police Station [7 min], Westway Intersection [5 min], Central Plaza [6 min], Cedar Park Village [10 min]
Central Plaza (commercial) → Westside Fire Department [9 min], Pinecrest Homes [4 min], Riverside Market [6 min], Westway Intersection [5 min], Riverside General Hospital [13 min]
Westway Intersection (road_junction) → Aspen Ridge [13 min], Riverside Market [5 min], Central Plaza [5 min], Riverside General Hospital [12 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → HOLD (fire, waiting for fire_6)
Step 8: CALL-0008 → police police_2
Step 9: CALL-0009 → Duplicate of EVT-0007

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0007", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 449 Lake Boulevard, please hurry!

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Central Plaza                  | sev 5 | fire_7 ETA 9 min | opened step 3
EVT-0004 | crime      | Riverside Market               | sev 4 | police_0 ETA 7 min | opened step 4
EVT-0005 | crime      | Central Plaza                  | sev 3 | police_1 ETA 11 min | opened step 5
EVT-0006 | fire       | Riverside Market               | sev 5 | fire_6 ETA 4 min | opened step 7
EVT-0007 | crime      | Aspen Ridge                    | sev 4 | police_2 ETA 4 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Riverside Market               | ON_SCENE → EVT-0004
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_2        | police     | Central Police Station         | DISPATCHED → EVT-0007
ambulance_3     | ambulance  | Riverside Market               | RETURNING → EVT-0002
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [7 min], Westside Fire Department [9 min], Central Police Station [12 min], Central Plaza [13 min], Westway Intersection [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [9 min], Central Police Station [4 min], Riverside Market [5 min], Central Plaza [9 min], Cedar Park Village [6 min], Aspen Ridge [5 min], Pinecrest Homes [6 min]
Central Police Station (police_station) → Riverside General Hospital [12 min], Westside Fire Department [4 min], Cedar Park Village [3 min], Aspen Ridge [6 min], Riverside Market [7 min], Pinecrest Homes [8 min]
Cedar Park Village (residential) → Central Police Station [3 min], Aspen Ridge [2 min], Westside Fire Department [6 min], Riverside Market [10 min]
Aspen Ridge (residential) → Central Police Station [6 min], Cedar Park Village [2 min], Westside Fire Department [5 min], Pinecrest Homes [7 min], Westway Intersection [13 min]
Pinecrest Homes (residential) → Aspen Ridge [7 min], Central Plaza [4 min], Westside Fire Department [6 min], Central Police Station [8 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Westside Fire Department [5 min], Central Police Station [7 min], Westway Intersection [5 min], Central Plaza [6 min], Cedar Park Village [10 min]
Central Plaza (commercial) → Westside Fire Department [9 min], Pinecrest Homes [4 min], Riverside Market [6 min], Westway Intersection [5 min], Riverside General Hospital [13 min]
Westway Intersection (road_junction) → Aspen Ridge [13 min], Riverside Market [5 min], Central Plaza [5 min], Riverside General Hospital [12 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → police police_2
Step 9: CALL-0009 → Duplicate of EVT-0007
Step 10: CALL-0010 → Duplicate of EVT-0007

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Building's on fire on Hill Road near Pinecrest Homes! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Central Plaza                  | sev 5 | fire_7 ETA 9 min | opened step 3
EVT-0004 | crime      | Riverside Market               | sev 4 | police_0 ETA 7 min | opened step 4
EVT-0005 | crime      | Central Plaza                  | sev 3 | police_1 ETA 11 min | opened step 5
EVT-0006 | fire       | Riverside Market               | sev 5 | fire_6 ETA 4 min | opened step 7
EVT-0007 | crime      | Aspen Ridge                    | sev 4 | police_2 ETA 4 min | opened step 8
EVT-0008 | medical    | Cedar Park Village             | sev 4 | ambulance_4 ETA 14 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Riverside Market               | ON_SCENE → EVT-0004
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_2        | police     | Aspen Ridge                    | ON_SCENE → EVT-0007
ambulance_3     | ambulance  | Riverside Market               | RETURNING → EVT-0002
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_7          | fire       | Central Plaza                  | ON_SCENE → EVT-0003

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [7 min], Westside Fire Department [9 min], Central Police Station [12 min], Central Plaza [13 min], Westway Intersection [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [9 min], Central Police Station [4 min], Riverside Market [5 min], Central Plaza [9 min], Cedar Park Village [6 min], Aspen Ridge [5 min], Pinecrest Homes [6 min]
Central Police Station (police_station) → Riverside General Hospital [12 min], Westside Fire Department [4 min], Cedar Park Village [3 min], Aspen Ridge [6 min], Riverside Market [7 min], Pinecrest Homes [8 min]
Cedar Park Village (residential) → Central Police Station [3 min], Aspen Ridge [2 min], Westside Fire Department [6 min], Riverside Market [10 min]
Aspen Ridge (residential) → Central Police Station [6 min], Cedar Park Village [2 min], Westside Fire Department [5 min], Pinecrest Homes [7 min], Westway Intersection [13 min]
Pinecrest Homes (residential) → Aspen Ridge [7 min], Central Plaza [4 min], Westside Fire Department [6 min], Central Police Station [8 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Westside Fire Department [5 min], Central Police Station [7 min], Westway Intersection [5 min], Central Plaza [6 min], Cedar Park Village [10 min]
Central Plaza (commercial) → Westside Fire Department [9 min], Pinecrest Homes [4 min], Riverside Market [6 min], Westway Intersection [5 min], Riverside General Hospital [13 min]
Westway Intersection (road_junction) → Aspen Ridge [13 min], Riverside Market [5 min], Central Plaza [5 min], Riverside General Hospital [12 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → Duplicate of EVT-0007
Step 10: CALL-0010 → Duplicate of EVT-0007
Step 11: CALL-0011 → ambulance ambulance_4

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
I just got mugged near Aspen Ridge! The guy ran towards Lake Boulevard. He had a knife.

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Central Plaza                  | sev 5 | fire_7 ETA 9 min | opened step 3
EVT-0005 | crime      | Central Plaza                  | sev 3 | police_1 ETA 11 min | opened step 5
EVT-0006 | fire       | Riverside Market               | sev 5 | fire_6 ETA 4 min | opened step 7
EVT-0007 | crime      | Aspen Ridge                    | sev 4 | police_2 ETA 4 min | opened step 8
EVT-0008 | medical    | Cedar Park Village             | sev 4 | ambulance_4 ETA 14 min | opened step 11
EVT-0009 | fire       | Pinecrest Homes                | sev 3 | HELD → fire_7 | opened step 12

=== UNIT STATUS ===
police_0        | police     | Riverside Market               | RETURNING → EVT-0004
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_2        | police     | Aspen Ridge                    | ON_SCENE → EVT-0007
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_7          | fire       | Central Plaza                  | ON_SCENE → EVT-0003

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [7 min], Westside Fire Department [9 min], Central Police Station [12 min], Central Plaza [13 min], Westway Intersection [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [9 min], Central Police Station [4 min], Riverside Market [5 min], Central Plaza [9 min], Cedar Park Village [6 min], Aspen Ridge [5 min], Pinecrest Homes [6 min]
Central Police Station (police_station) → Riverside General Hospital [12 min], Westside Fire Department [4 min], Cedar Park Village [3 min], Aspen Ridge [6 min], Riverside Market [7 min], Pinecrest Homes [8 min]
Cedar Park Village (residential) → Central Police Station [3 min], Aspen Ridge [2 min], Westside Fire Department [6 min], Riverside Market [10 min]
Aspen Ridge (residential) → Central Police Station [6 min], Cedar Park Village [2 min], Westside Fire Department [5 min], Pinecrest Homes [7 min], Westway Intersection [13 min]
Pinecrest Homes (residential) → Aspen Ridge [7 min], Central Plaza [4 min], Westside Fire Department [6 min], Central Police Station [8 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Westside Fire Department [5 min], Central Police Station [7 min], Westway Intersection [5 min], Central Plaza [6 min], Cedar Park Village [10 min]
Central Plaza (commercial) → Westside Fire Department [9 min], Pinecrest Homes [4 min], Riverside Market [6 min], Westway Intersection [5 min], Riverside General Hospital [13 min]
Westway Intersection (road_junction) → Aspen Ridge [13 min], Riverside Market [5 min], Central Plaza [5 min], Riverside General Hospital [12 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → Duplicate of EVT-0007
Step 11: CALL-0011 → ambulance ambulance_4
Step 12: CALL-0012 → HOLD (fire, waiting for fire_7)

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
There's a break-in happening right now at 677 Cedar Drive. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0005 | crime      | Central Plaza                  | sev 3 | police_1 ETA 11 min | opened step 5
EVT-0006 | fire       | Riverside Market               | sev 5 | fire_6 ETA 4 min | opened step 7
EVT-0008 | medical    | Cedar Park Village             | sev 4 | ambulance_4 ETA 14 min | opened step 11
EVT-0009 | fire       | Pinecrest Homes                | sev 3 | HELD → fire_7 | opened step 12
EVT-0010 | crime      | Aspen Ridge                    | sev 2 | HELD → police_0 | opened step 13

=== UNIT STATUS ===
police_0        | police     | Riverside Market               | RETURNING → EVT-0004
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_2        | police     | Aspen Ridge                    | RETURNING → EVT-0007
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Riverside Market               | ON_SCENE → EVT-0006
fire_7          | fire       | Central Plaza                  | RETURNING → EVT-0003

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [7 min], Westside Fire Department [9 min], Central Police Station [12 min], Central Plaza [13 min], Westway Intersection [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [9 min], Central Police Station [4 min], Riverside Market [5 min], Central Plaza [9 min], Cedar Park Village [6 min], Aspen Ridge [5 min], Pinecrest Homes [6 min]
Central Police Station (police_station) → Riverside General Hospital [12 min], Westside Fire Department [4 min], Cedar Park Village [3 min], Aspen Ridge [6 min], Riverside Market [7 min], Pinecrest Homes [8 min]
Cedar Park Village (residential) → Central Police Station [3 min], Aspen Ridge [2 min], Westside Fire Department [6 min], Riverside Market [10 min]
Aspen Ridge (residential) → Central Police Station [6 min], Cedar Park Village [2 min], Westside Fire Department [5 min], Pinecrest Homes [7 min], Westway Intersection [13 min]
Pinecrest Homes (residential) → Aspen Ridge [7 min], Central Plaza [4 min], Westside Fire Department [6 min], Central Police Station [8 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Westside Fire Department [5 min], Central Police Station [7 min], Westway Intersection [5 min], Central Plaza [6 min], Cedar Park Village [10 min]
Central Plaza (commercial) → Westside Fire Department [9 min], Pinecrest Homes [4 min], Riverside Market [6 min], Westway Intersection [5 min], Riverside General Hospital [13 min]
Westway Intersection (road_junction) → Aspen Ridge [13 min], Riverside Market [5 min], Central Plaza [5 min], Riverside General Hospital [12 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → ambulance ambulance_4
Step 12: CALL-0012 → HOLD (fire, waiting for fire_7)
Step 13: CALL-0013 → HOLD (police, waiting for police_0)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "police_1", "from_event_id": "EVT-0005", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
There's a man having chest pains at 958 Main Drive. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0006 | fire       | Riverside Market               | sev 5 | fire_6 ETA 4 min | opened step 7
EVT-0008 | medical    | Cedar Park Village             | sev 4 | ambulance_4 ETA 14 min | opened step 11
EVT-0009 | fire       | Pinecrest Homes                | sev 3 | HELD → fire_7 | opened step 12
EVT-0010 | crime      | Aspen Ridge                    | sev 2 | police_0 ETA 4 min | opened step 13
EVT-0011 | crime      | Aspen Ridge                    | sev 4 | police_1 ETA 4 min | opened step 14

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0010
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0011
police_2        | police     | Aspen Ridge                    | RETURNING → EVT-0007
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Riverside Market               | ON_SCENE → EVT-0006
fire_7          | fire       | Central Plaza                  | RETURNING → EVT-0003

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [7 min], Westside Fire Department [9 min], Central Police Station [12 min], Central Plaza [13 min], Westway Intersection [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [9 min], Central Police Station [4 min], Riverside Market [5 min], Central Plaza [9 min], Cedar Park Village [6 min], Aspen Ridge [5 min], Pinecrest Homes [6 min]
Central Police Station (police_station) → Riverside General Hospital [12 min], Westside Fire Department [4 min], Cedar Park Village [3 min], Aspen Ridge [6 min], Riverside Market [7 min], Pinecrest Homes [8 min]
Cedar Park Village (residential) → Central Police Station [3 min], Aspen Ridge [2 min], Westside Fire Department [6 min], Riverside Market [10 min]
Aspen Ridge (residential) → Central Police Station [6 min], Cedar Park Village [2 min], Westside Fire Department [5 min], Pinecrest Homes [7 min], Westway Intersection [13 min]
Pinecrest Homes (residential) → Aspen Ridge [7 min], Central Plaza [4 min], Westside Fire Department [6 min], Central Police Station [8 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Westside Fire Department [5 min], Central Police Station [7 min], Westway Intersection [5 min], Central Plaza [6 min], Cedar Park Village [10 min]
Central Plaza (commercial) → Westside Fire Department [9 min], Pinecrest Homes [4 min], Riverside Market [6 min], Westway Intersection [5 min], Riverside General Hospital [13 min]
Westway Intersection (road_junction) → Aspen Ridge [13 min], Riverside Market [5 min], Central Plaza [5 min], Riverside General Hospital [12 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → HOLD (fire, waiting for fire_7)
Step 13: CALL-0013 → HOLD (police, waiting for police_0)
Step 14: CALL-0014 → police ?

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
Fender bender on Main Drive near Central Plaza. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0008 | medical    | Cedar Park Village             | sev 4 | ambulance_4 ETA 14 min | opened step 11
EVT-0009 | fire       | Pinecrest Homes                | sev 3 | fire_7 ETA 5 min | opened step 12
EVT-0010 | crime      | Aspen Ridge                    | sev 2 | police_0 ETA 4 min | opened step 13
EVT-0011 | crime      | Aspen Ridge                    | sev 4 | police_1 ETA 4 min | opened step 14
EVT-0012 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 13 min | opened step 15

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0010
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0011
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0012
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Riverside Market               | RETURNING → EVT-0006
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0009

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [7 min], Westside Fire Department [9 min], Central Police Station [12 min], Central Plaza [13 min], Westway Intersection [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [9 min], Central Police Station [4 min], Riverside Market [5 min], Central Plaza [9 min], Cedar Park Village [6 min], Aspen Ridge [5 min], Pinecrest Homes [6 min]
Central Police Station (police_station) → Riverside General Hospital [12 min], Westside Fire Department [4 min], Cedar Park Village [3 min], Aspen Ridge [6 min], Riverside Market [7 min], Pinecrest Homes [8 min]
Cedar Park Village (residential) → Central Police Station [3 min], Aspen Ridge [2 min], Westside Fire Department [6 min], Riverside Market [10 min]
Aspen Ridge (residential) → Central Police Station [6 min], Cedar Park Village [2 min], Westside Fire Department [5 min], Pinecrest Homes [7 min], Westway Intersection [13 min]
Pinecrest Homes (residential) → Aspen Ridge [7 min], Central Plaza [4 min], Westside Fire Department [6 min], Central Police Station [8 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Westside Fire Department [5 min], Central Police Station [7 min], Westway Intersection [5 min], Central Plaza [6 min], Cedar Park Village [10 min]
Central Plaza (commercial) → Westside Fire Department [9 min], Pinecrest Homes [4 min], Riverside Market [6 min], Westway Intersection [5 min], Riverside General Hospital [13 min]
Westway Intersection (road_junction) → Aspen Ridge [13 min], Riverside Market [5 min], Central Plaza [5 min], Riverside General Hospital [12 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → HOLD (police, waiting for police_0)
Step 14: CALL-0014 → police ?
Step 15: CALL-0015 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
There's a fire at 491 Cedar Drive! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0008 | medical    | Cedar Park Village             | sev 4 | ambulance_4 ETA 14 min | opened step 11
EVT-0009 | fire       | Pinecrest Homes                | sev 3 | fire_7 ETA 5 min | opened step 12
EVT-0010 | crime      | Aspen Ridge                    | sev 2 | police_0 ETA 4 min | opened step 13
EVT-0011 | crime      | Aspen Ridge                    | sev 4 | police_1 ETA 4 min | opened step 14
EVT-0012 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 13 min | opened step 15
EVT-0013 | accident   | Central Plaza                  | sev 2 | ambulance_5 ETA 13 min | opened step 16

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0010
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0011
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0012
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0013
fire_6          | fire       | Riverside Market               | RETURNING → EVT-0006
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0009

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [7 min], Westside Fire Department [9 min], Central Police Station [12 min], Central Plaza [13 min], Westway Intersection [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [9 min], Central Police Station [4 min], Riverside Market [5 min], Central Plaza [9 min], Cedar Park Village [6 min], Aspen Ridge [5 min], Pinecrest Homes [6 min]
Central Police Station (police_station) → Riverside General Hospital [12 min], Westside Fire Department [4 min], Cedar Park Village [3 min], Aspen Ridge [6 min], Riverside Market [7 min], Pinecrest Homes [8 min]
Cedar Park Village (residential) → Central Police Station [3 min], Aspen Ridge [2 min], Westside Fire Department [6 min], Riverside Market [10 min]
Aspen Ridge (residential) → Central Police Station [6 min], Cedar Park Village [2 min], Westside Fire Department [5 min], Pinecrest Homes [7 min], Westway Intersection [13 min]
Pinecrest Homes (residential) → Aspen Ridge [7 min], Central Plaza [4 min], Westside Fire Department [6 min], Central Police Station [8 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Westside Fire Department [5 min], Central Police Station [7 min], Westway Intersection [5 min], Central Plaza [6 min], Cedar Park Village [10 min]
Central Plaza (commercial) → Westside Fire Department [9 min], Pinecrest Homes [4 min], Riverside Market [6 min], Westway Intersection [5 min], Riverside General Hospital [13 min]
Westway Intersection (road_junction) → Aspen Ridge [13 min], Riverside Market [5 min], Central Plaza [5 min], Riverside General Hospital [12 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → police ?
Step 15: CALL-0015 → ambulance ambulance_3
Step 16: CALL-0016 → ambulance ambulance_5

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
Someone's not breathing at Aspen Ridge! A bystander is doing CPR. Please send an ambulance to Cedar Drive immediately!

=== ACTIVE EVENTS ===
EVT-0008 | medical    | Cedar Park Village             | sev 4 | ambulance_4 ETA 14 min | opened step 11
EVT-0009 | fire       | Pinecrest Homes                | sev 3 | fire_7 ETA 5 min | opened step 12
EVT-0010 | crime      | Aspen Ridge                    | sev 2 | police_0 ETA 4 min | opened step 13
EVT-0011 | crime      | Aspen Ridge                    | sev 4 | police_1 ETA 4 min | opened step 14
EVT-0012 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 13 min | opened step 15
EVT-0013 | accident   | Central Plaza                  | sev 2 | ambulance_5 ETA 13 min | opened step 16
EVT-0014 | fire       | Aspen Ridge                    | sev 1 | fire_6 ETA 5 min | opened step 17

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0010
police_1        | police     | Aspen Ridge                    | ON_SCENE → EVT-0011
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0012
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0013
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0014
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0009

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [7 min], Westside Fire Department [9 min], Central Police Station [12 min], Central Plaza [13 min], Westway Intersection [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [9 min], Central Police Station [4 min], Riverside Market [5 min], Central Plaza [9 min], Cedar Park Village [6 min], Aspen Ridge [5 min], Pinecrest Homes [6 min]
Central Police Station (police_station) → Riverside General Hospital [12 min], Westside Fire Department [4 min], Cedar Park Village [3 min], Aspen Ridge [6 min], Riverside Market [7 min], Pinecrest Homes [8 min]
Cedar Park Village (residential) → Central Police Station [3 min], Aspen Ridge [2 min], Westside Fire Department [6 min], Riverside Market [10 min]
Aspen Ridge (residential) → Central Police Station [6 min], Cedar Park Village [2 min], Westside Fire Department [5 min], Pinecrest Homes [7 min], Westway Intersection [13 min]
Pinecrest Homes (residential) → Aspen Ridge [7 min], Central Plaza [4 min], Westside Fire Department [6 min], Central Police Station [8 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Westside Fire Department [5 min], Central Police Station [7 min], Westway Intersection [5 min], Central Plaza [6 min], Cedar Park Village [10 min]
Central Plaza (commercial) → Westside Fire Department [9 min], Pinecrest Homes [4 min], Riverside Market [6 min], Westway Intersection [5 min], Riverside General Hospital [13 min]
Westway Intersection (road_junction) → Aspen Ridge [13 min], Riverside Market [5 min], Central Plaza [5 min], Riverside General Hospital [12 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → ambulance ambulance_3
Step 16: CALL-0016 → ambulance ambulance_5
Step 17: CALL-0017 → HOLD (fire, waiting for fire_6)

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
Building's on fire on Main Drive near Central Plaza! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0008 | medical    | Cedar Park Village             | sev 4 | ambulance_4 ETA 14 min | opened step 11
EVT-0009 | fire       | Pinecrest Homes                | sev 3 | fire_7 ETA 5 min | opened step 12
EVT-0010 | crime      | Aspen Ridge                    | sev 2 | police_0 ETA 4 min | opened step 13
EVT-0011 | crime      | Aspen Ridge                    | sev 4 | police_1 ETA 4 min | opened step 14
EVT-0012 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 13 min | opened step 15
EVT-0013 | accident   | Central Plaza                  | sev 2 | ambulance_5 ETA 13 min | opened step 16
EVT-0014 | fire       | Aspen Ridge                    | sev 1 | fire_6 ETA 5 min | opened step 17
EVT-0015 | medical    | Aspen Ridge                    | sev 3 | HELD → ambulance_4 | opened step 18

=== UNIT STATUS ===
police_0        | police     | Aspen Ridge                    | ON_SCENE → EVT-0010
police_1        | police     | Aspen Ridge                    | ON_SCENE → EVT-0011
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0012
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0013
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0014
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0009

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [7 min], Westside Fire Department [9 min], Central Police Station [12 min], Central Plaza [13 min], Westway Intersection [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [9 min], Central Police Station [4 min], Riverside Market [5 min], Central Plaza [9 min], Cedar Park Village [6 min], Aspen Ridge [5 min], Pinecrest Homes [6 min]
Central Police Station (police_station) → Riverside General Hospital [12 min], Westside Fire Department [4 min], Cedar Park Village [3 min], Aspen Ridge [6 min], Riverside Market [7 min], Pinecrest Homes [8 min]
Cedar Park Village (residential) → Central Police Station [3 min], Aspen Ridge [2 min], Westside Fire Department [6 min], Riverside Market [10 min]
Aspen Ridge (residential) → Central Police Station [6 min], Cedar Park Village [2 min], Westside Fire Department [5 min], Pinecrest Homes [7 min], Westway Intersection [13 min]
Pinecrest Homes (residential) → Aspen Ridge [7 min], Central Plaza [4 min], Westside Fire Department [6 min], Central Police Station [8 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Westside Fire Department [5 min], Central Police Station [7 min], Westway Intersection [5 min], Central Plaza [6 min], Cedar Park Village [10 min]
Central Plaza (commercial) → Westside Fire Department [9 min], Pinecrest Homes [4 min], Riverside Market [6 min], Westway Intersection [5 min], Riverside General Hospital [13 min]
Westway Intersection (road_junction) → Aspen Ridge [13 min], Riverside Market [5 min], Central Plaza [5 min], Riverside General Hospital [12 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → ambulance ambulance_5
Step 17: CALL-0017 → HOLD (fire, waiting for fire_6)
Step 18: CALL-0018 → HOLD (ambulance, waiting for ambulance_4)

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 365 Lake Boulevard, please hurry!

=== ACTIVE EVENTS ===
EVT-0008 | medical    | Cedar Park Village             | sev 4 | ambulance_4 ETA 14 min | opened step 11
EVT-0009 | fire       | Pinecrest Homes                | sev 3 | fire_7 ETA 5 min | opened step 12
EVT-0010 | crime      | Aspen Ridge                    | sev 2 | police_0 ETA 4 min | opened step 13
EVT-0012 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 13 min | opened step 15
EVT-0013 | accident   | Central Plaza                  | sev 2 | ambulance_5 ETA 13 min | opened step 16
EVT-0014 | fire       | Aspen Ridge                    | sev 1 | fire_6 ETA 5 min | opened step 17
EVT-0015 | medical    | Aspen Ridge                    | sev 3 | HELD → ambulance_4 | opened step 18
EVT-0016 | fire       | Central Plaza                  | sev 3 | HELD → fire_7 | opened step 19

=== UNIT STATUS ===
police_0        | police     | Aspen Ridge                    | ON_SCENE → EVT-0010
police_1        | police     | Aspen Ridge                    | RETURNING → EVT-0011
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0012
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0013
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0014
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0009

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [7 min], Westside Fire Department [9 min], Central Police Station [12 min], Central Plaza [13 min], Westway Intersection [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [9 min], Central Police Station [4 min], Riverside Market [5 min], Central Plaza [9 min], Cedar Park Village [6 min], Aspen Ridge [5 min], Pinecrest Homes [6 min]
Central Police Station (police_station) → Riverside General Hospital [12 min], Westside Fire Department [4 min], Cedar Park Village [3 min], Aspen Ridge [6 min], Riverside Market [7 min], Pinecrest Homes [8 min]
Cedar Park Village (residential) → Central Police Station [3 min], Aspen Ridge [2 min], Westside Fire Department [6 min], Riverside Market [10 min]
Aspen Ridge (residential) → Central Police Station [6 min], Cedar Park Village [2 min], Westside Fire Department [5 min], Pinecrest Homes [7 min], Westway Intersection [13 min]
Pinecrest Homes (residential) → Aspen Ridge [7 min], Central Plaza [4 min], Westside Fire Department [6 min], Central Police Station [8 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Westside Fire Department [5 min], Central Police Station [7 min], Westway Intersection [5 min], Central Plaza [6 min], Cedar Park Village [10 min]
Central Plaza (commercial) → Westside Fire Department [9 min], Pinecrest Homes [4 min], Riverside Market [6 min], Westway Intersection [5 min], Riverside General Hospital [13 min]
Westway Intersection (road_junction) → Aspen Ridge [13 min], Riverside Market [5 min], Central Plaza [5 min], Riverside General Hospital [12 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → HOLD (fire, waiting for fire_6)
Step 18: CALL-0018 → HOLD (ambulance, waiting for ambulance_4)
Step 19: CALL-0019 → HOLD (fire, waiting for fire_7)

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Pedestrian hit by a truck at Spring Boulevard near Willow Creek Homes. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Hilltop Manor [2 min], Engine House No. 1 [3 min], Lakeview Residences [3 min], Willow Creek Homes [5 min], Maple Heights [6 min]
Engine House No. 1 (fire_station) → City Central Hospital [3 min], Maple Heights [2 min], Lakeview Residences [2 min], Hilltop Manor [7 min], Metro Police HQ [10 min], Willow Creek Homes [6 min]
Metro Police HQ (police_station) → Engine House No. 1 [10 min], Southbound Overpass [4 min], Willow Creek Homes [9 min], Central Plaza [8 min], Aspen Ridge [10 min]
Hilltop Manor (residential) → City Central Hospital [2 min], Engine House No. 1 [7 min], Southbound Overpass [12 min], Lakeview Residences [6 min], Aspen Ridge [12 min], Central Plaza [7 min]
Willow Creek Homes (residential) → Metro Police HQ [9 min], Central Plaza [1 min], Southbound Overpass [5 min], City Central Hospital [5 min], Engine House No. 1 [6 min], Aspen Ridge [9 min]
Lakeview Residences (residential) → City Central Hospital [3 min], Engine House No. 1 [2 min], Maple Heights [3 min], Hilltop Manor [6 min]
Aspen Ridge (residential) → Metro Police HQ [10 min], Central Plaza [7 min], Willow Creek Homes [9 min], Southbound Overpass [9 min], Hilltop Manor [12 min]
Maple Heights (residential) → Engine House No. 1 [2 min], Lakeview Residences [3 min], City Central Hospital [6 min]
Central Plaza (commercial) → Metro Police HQ [8 min], Willow Creek Homes [1 min], Aspen Ridge [7 min], Southbound Overpass [6 min], Hilltop Manor [7 min]
Southbound Overpass (road_junction) → Metro Police HQ [4 min], Hilltop Manor [12 min], Willow Creek Homes [5 min], Aspen Ridge [9 min], Central Plaza [6 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's a fight outside Maple Heights on Oak Street. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Willow Creek Homes             | sev 2 | ambulance_3 ETA 5 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Hilltop Manor [2 min], Engine House No. 1 [3 min], Lakeview Residences [3 min], Willow Creek Homes [5 min], Maple Heights [6 min]
Engine House No. 1 (fire_station) → City Central Hospital [3 min], Maple Heights [2 min], Lakeview Residences [2 min], Hilltop Manor [7 min], Metro Police HQ [10 min], Willow Creek Homes [6 min]
Metro Police HQ (police_station) → Engine House No. 1 [10 min], Southbound Overpass [4 min], Willow Creek Homes [9 min], Central Plaza [8 min], Aspen Ridge [10 min]
Hilltop Manor (residential) → City Central Hospital [2 min], Engine House No. 1 [7 min], Southbound Overpass [12 min], Lakeview Residences [6 min], Aspen Ridge [12 min], Central Plaza [7 min]
Willow Creek Homes (residential) → Metro Police HQ [9 min], Central Plaza [1 min], Southbound Overpass [5 min], City Central Hospital [5 min], Engine House No. 1 [6 min], Aspen Ridge [9 min]
Lakeview Residences (residential) → City Central Hospital [3 min], Engine House No. 1 [2 min], Maple Heights [3 min], Hilltop Manor [6 min]
Aspen Ridge (residential) → Metro Police HQ [10 min], Central Plaza [7 min], Willow Creek Homes [9 min], Southbound Overpass [9 min], Hilltop Manor [12 min]
Maple Heights (residential) → Engine House No. 1 [2 min], Lakeview Residences [3 min], City Central Hospital [6 min]
Central Plaza (commercial) → Metro Police HQ [8 min], Willow Creek Homes [1 min], Aspen Ridge [7 min], Southbound Overpass [6 min], Hilltop Manor [7 min]
Southbound Overpass (road_junction) → Metro Police HQ [4 min], Hilltop Manor [12 min], Willow Creek Homes [5 min], Aspen Ridge [9 min], Central Plaza [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Yeah there's a small fire in a dumpster near Willow Creek Homes on Third Boulevard. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Willow Creek Homes             | sev 2 | ambulance_3 ETA 5 min | opened step 1
EVT-0002 | crime      | Maple Heights                  | sev 2 | police_0 ETA 12 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Hilltop Manor [2 min], Engine House No. 1 [3 min], Lakeview Residences [3 min], Willow Creek Homes [5 min], Maple Heights [6 min]
Engine House No. 1 (fire_station) → City Central Hospital [3 min], Maple Heights [2 min], Lakeview Residences [2 min], Hilltop Manor [7 min], Metro Police HQ [10 min], Willow Creek Homes [6 min]
Metro Police HQ (police_station) → Engine House No. 1 [10 min], Southbound Overpass [4 min], Willow Creek Homes [9 min], Central Plaza [8 min], Aspen Ridge [10 min]
Hilltop Manor (residential) → City Central Hospital [2 min], Engine House No. 1 [7 min], Southbound Overpass [12 min], Lakeview Residences [6 min], Aspen Ridge [12 min], Central Plaza [7 min]
Willow Creek Homes (residential) → Metro Police HQ [9 min], Central Plaza [1 min], Southbound Overpass [5 min], City Central Hospital [5 min], Engine House No. 1 [6 min], Aspen Ridge [9 min]
Lakeview Residences (residential) → City Central Hospital [3 min], Engine House No. 1 [2 min], Maple Heights [3 min], Hilltop Manor [6 min]
Aspen Ridge (residential) → Metro Police HQ [10 min], Central Plaza [7 min], Willow Creek Homes [9 min], Southbound Overpass [9 min], Hilltop Manor [12 min]
Maple Heights (residential) → Engine House No. 1 [2 min], Lakeview Residences [3 min], City Central Hospital [6 min]
Central Plaza (commercial) → Metro Police HQ [8 min], Willow Creek Homes [1 min], Aspen Ridge [7 min], Southbound Overpass [6 min], Hilltop Manor [7 min]
Southbound Overpass (road_junction) → Metro Police HQ [4 min], Hilltop Manor [12 min], Willow Creek Homes [5 min], Aspen Ridge [9 min], Central Plaza [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's a fire at 734 Oak Street! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Willow Creek Homes             | sev 2 | ambulance_3 ETA 5 min | opened step 1
EVT-0002 | crime      | Maple Heights                  | sev 2 | police_0 ETA 12 min | opened step 2
EVT-0003 | fire       | Willow Creek Homes             | sev 1 | fire_6 ETA 5 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Hilltop Manor [2 min], Engine House No. 1 [3 min], Lakeview Residences [3 min], Willow Creek Homes [5 min], Maple Heights [6 min]
Engine House No. 1 (fire_station) → City Central Hospital [3 min], Maple Heights [2 min], Lakeview Residences [2 min], Hilltop Manor [7 min], Metro Police HQ [10 min], Willow Creek Homes [6 min]
Metro Police HQ (police_station) → Engine House No. 1 [10 min], Southbound Overpass [4 min], Willow Creek Homes [9 min], Central Plaza [8 min], Aspen Ridge [10 min]
Hilltop Manor (residential) → City Central Hospital [2 min], Engine House No. 1 [7 min], Southbound Overpass [12 min], Lakeview Residences [6 min], Aspen Ridge [12 min], Central Plaza [7 min]
Willow Creek Homes (residential) → Metro Police HQ [9 min], Central Plaza [1 min], Southbound Overpass [5 min], City Central Hospital [5 min], Engine House No. 1 [6 min], Aspen Ridge [9 min]
Lakeview Residences (residential) → City Central Hospital [3 min], Engine House No. 1 [2 min], Maple Heights [3 min], Hilltop Manor [6 min]
Aspen Ridge (residential) → Metro Police HQ [10 min], Central Plaza [7 min], Willow Creek Homes [9 min], Southbound Overpass [9 min], Hilltop Manor [12 min]
Maple Heights (residential) → Engine House No. 1 [2 min], Lakeview Residences [3 min], City Central Hospital [6 min]
Central Plaza (commercial) → Metro Police HQ [8 min], Willow Creek Homes [1 min], Aspen Ridge [7 min], Southbound Overpass [6 min], Hilltop Manor [7 min]
Southbound Overpass (road_junction) → Metro Police HQ [4 min], Hilltop Manor [12 min], Willow Creek Homes [5 min], Aspen Ridge [9 min], Central Plaza [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → police police_0
Step 3: CALL-0003 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Pedestrian hit by a truck at Elm Drive near Maple Heights. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Willow Creek Homes             | sev 2 | ambulance_3 ETA 5 min | opened step 1
EVT-0002 | crime      | Maple Heights                  | sev 2 | police_0 ETA 12 min | opened step 2
EVT-0003 | fire       | Willow Creek Homes             | sev 1 | fire_6 ETA 5 min | opened step 3
EVT-0004 | fire       | Maple Heights                  | sev 5 | fire_7 ETA 1 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_7          | fire       | Maple Heights                  | ON_SCENE → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Hilltop Manor [2 min], Engine House No. 1 [3 min], Lakeview Residences [3 min], Willow Creek Homes [5 min], Maple Heights [6 min]
Engine House No. 1 (fire_station) → City Central Hospital [3 min], Maple Heights [2 min], Lakeview Residences [2 min], Hilltop Manor [7 min], Metro Police HQ [10 min], Willow Creek Homes [6 min]
Metro Police HQ (police_station) → Engine House No. 1 [10 min], Southbound Overpass [4 min], Willow Creek Homes [9 min], Central Plaza [8 min], Aspen Ridge [10 min]
Hilltop Manor (residential) → City Central Hospital [2 min], Engine House No. 1 [7 min], Southbound Overpass [12 min], Lakeview Residences [6 min], Aspen Ridge [12 min], Central Plaza [7 min]
Willow Creek Homes (residential) → Metro Police HQ [9 min], Central Plaza [1 min], Southbound Overpass [5 min], City Central Hospital [5 min], Engine House No. 1 [6 min], Aspen Ridge [9 min]
Lakeview Residences (residential) → City Central Hospital [3 min], Engine House No. 1 [2 min], Maple Heights [3 min], Hilltop Manor [6 min]
Aspen Ridge (residential) → Metro Police HQ [10 min], Central Plaza [7 min], Willow Creek Homes [9 min], Southbound Overpass [9 min], Hilltop Manor [12 min]
Maple Heights (residential) → Engine House No. 1 [2 min], Lakeview Residences [3 min], City Central Hospital [6 min]
Central Plaza (commercial) → Metro Police HQ [8 min], Willow Creek Homes [1 min], Aspen Ridge [7 min], Southbound Overpass [6 min], Hilltop Manor [7 min]
Southbound Overpass (road_junction) → Metro Police HQ [4 min], Hilltop Manor [12 min], Willow Creek Homes [5 min], Aspen Ridge [9 min], Central Plaza [6 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → police police_0
Step 3: CALL-0003 → fire fire_6
Step 4: CALL-0004 → fire fire_7

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Yeah there's a small fire in a dumpster near Maple Heights on Oak Street. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Willow Creek Homes             | sev 2 | ambulance_3 ETA 5 min | opened step 1
EVT-0002 | crime      | Maple Heights                  | sev 2 | police_0 ETA 12 min | opened step 2
EVT-0003 | fire       | Willow Creek Homes             | sev 1 | fire_6 ETA 5 min | opened step 3
EVT-0004 | fire       | Maple Heights                  | sev 5 | fire_7 ETA 1 min | opened step 4
EVT-0005 | accident   | Maple Heights                  | sev 5 | ambulance_4 ETA 5 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Willow Creek Homes             | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_7          | fire       | Maple Heights                  | ON_SCENE → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Hilltop Manor [2 min], Engine House No. 1 [3 min], Lakeview Residences [3 min], Willow Creek Homes [5 min], Maple Heights [6 min]
Engine House No. 1 (fire_station) → City Central Hospital [3 min], Maple Heights [2 min], Lakeview Residences [2 min], Hilltop Manor [7 min], Metro Police HQ [10 min], Willow Creek Homes [6 min]
Metro Police HQ (police_station) → Engine House No. 1 [10 min], Southbound Overpass [4 min], Willow Creek Homes [9 min], Central Plaza [8 min], Aspen Ridge [10 min]
Hilltop Manor (residential) → City Central Hospital [2 min], Engine House No. 1 [7 min], Southbound Overpass [12 min], Lakeview Residences [6 min], Aspen Ridge [12 min], Central Plaza [7 min]
Willow Creek Homes (residential) → Metro Police HQ [9 min], Central Plaza [1 min], Southbound Overpass [5 min], City Central Hospital [5 min], Engine House No. 1 [6 min], Aspen Ridge [9 min]
Lakeview Residences (residential) → City Central Hospital [3 min], Engine House No. 1 [2 min], Maple Heights [3 min], Hilltop Manor [6 min]
Aspen Ridge (residential) → Metro Police HQ [10 min], Central Plaza [7 min], Willow Creek Homes [9 min], Southbound Overpass [9 min], Hilltop Manor [12 min]
Maple Heights (residential) → Engine House No. 1 [2 min], Lakeview Residences [3 min], City Central Hospital [6 min]
Central Plaza (commercial) → Metro Police HQ [8 min], Willow Creek Homes [1 min], Aspen Ridge [7 min], Southbound Overpass [6 min], Hilltop Manor [7 min]
Southbound Overpass (road_junction) → Metro Police HQ [4 min], Hilltop Manor [12 min], Willow Creek Homes [5 min], Aspen Ridge [9 min], Central Plaza [6 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → fire fire_6
Step 4: CALL-0004 → fire fire_7
Step 5: CALL-0005 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
There's been some kind of mass incident at Lakeview Residences — multiple people down, some not moving. We need everything, Sunset Drive entrance.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Willow Creek Homes             | sev 2 | ambulance_3 ETA 5 min | opened step 1
EVT-0002 | crime      | Maple Heights                  | sev 2 | police_0 ETA 12 min | opened step 2
EVT-0003 | fire       | Willow Creek Homes             | sev 1 | fire_6 ETA 5 min | opened step 3
EVT-0005 | accident   | Maple Heights                  | sev 5 | ambulance_4 ETA 5 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Willow Creek Homes             | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_7          | fire       | Maple Heights                  | RETURNING → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Hilltop Manor [2 min], Engine House No. 1 [3 min], Lakeview Residences [3 min], Willow Creek Homes [5 min], Maple Heights [6 min]
Engine House No. 1 (fire_station) → City Central Hospital [3 min], Maple Heights [2 min], Lakeview Residences [2 min], Hilltop Manor [7 min], Metro Police HQ [10 min], Willow Creek Homes [6 min]
Metro Police HQ (police_station) → Engine House No. 1 [10 min], Southbound Overpass [4 min], Willow Creek Homes [9 min], Central Plaza [8 min], Aspen Ridge [10 min]
Hilltop Manor (residential) → City Central Hospital [2 min], Engine House No. 1 [7 min], Southbound Overpass [12 min], Lakeview Residences [6 min], Aspen Ridge [12 min], Central Plaza [7 min]
Willow Creek Homes (residential) → Metro Police HQ [9 min], Central Plaza [1 min], Southbound Overpass [5 min], City Central Hospital [5 min], Engine House No. 1 [6 min], Aspen Ridge [9 min]
Lakeview Residences (residential) → City Central Hospital [3 min], Engine House No. 1 [2 min], Maple Heights [3 min], Hilltop Manor [6 min]
Aspen Ridge (residential) → Metro Police HQ [10 min], Central Plaza [7 min], Willow Creek Homes [9 min], Southbound Overpass [9 min], Hilltop Manor [12 min]
Maple Heights (residential) → Engine House No. 1 [2 min], Lakeview Residences [3 min], City Central Hospital [6 min]
Central Plaza (commercial) → Metro Police HQ [8 min], Willow Creek Homes [1 min], Aspen Ridge [7 min], Southbound Overpass [6 min], Hilltop Manor [7 min]
Southbound Overpass (road_junction) → Metro Police HQ [4 min], Hilltop Manor [12 min], Willow Creek Homes [5 min], Aspen Ridge [9 min], Central Plaza [6 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → fire fire_7
Step 5: CALL-0005 → ambulance ambulance_4
Step 6: CALL-0006 → Duplicate of EVT-0004

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Pedestrian hit by a truck at Pine Street near Willow Creek Homes. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Maple Heights                  | sev 2 | police_0 ETA 12 min | opened step 2
EVT-0003 | fire       | Willow Creek Homes             | sev 1 | fire_6 ETA 5 min | opened step 3
EVT-0005 | accident   | Maple Heights                  | sev 5 | ambulance_4 ETA 5 min | opened step 5
EVT-0006 | medical    | Lakeview Residences            | sev 3 | ambulance_5 ETA 3 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Willow Creek Homes             | RETURNING → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
fire_6          | fire       | Willow Creek Homes             | ON_SCENE → EVT-0003
fire_7          | fire       | Maple Heights                  | RETURNING → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Hilltop Manor [2 min], Engine House No. 1 [3 min], Lakeview Residences [3 min], Willow Creek Homes [5 min], Maple Heights [6 min]
Engine House No. 1 (fire_station) → City Central Hospital [3 min], Maple Heights [2 min], Lakeview Residences [2 min], Hilltop Manor [7 min], Metro Police HQ [10 min], Willow Creek Homes [6 min]
Metro Police HQ (police_station) → Engine House No. 1 [10 min], Southbound Overpass [4 min], Willow Creek Homes [9 min], Central Plaza [8 min], Aspen Ridge [10 min]
Hilltop Manor (residential) → City Central Hospital [2 min], Engine House No. 1 [7 min], Southbound Overpass [12 min], Lakeview Residences [6 min], Aspen Ridge [12 min], Central Plaza [7 min]
Willow Creek Homes (residential) → Metro Police HQ [9 min], Central Plaza [1 min], Southbound Overpass [5 min], City Central Hospital [5 min], Engine House No. 1 [6 min], Aspen Ridge [9 min]
Lakeview Residences (residential) → City Central Hospital [3 min], Engine House No. 1 [2 min], Maple Heights [3 min], Hilltop Manor [6 min]
Aspen Ridge (residential) → Metro Police HQ [10 min], Central Plaza [7 min], Willow Creek Homes [9 min], Southbound Overpass [9 min], Hilltop Manor [12 min]
Maple Heights (residential) → Engine House No. 1 [2 min], Lakeview Residences [3 min], City Central Hospital [6 min]
Central Plaza (commercial) → Metro Police HQ [8 min], Willow Creek Homes [1 min], Aspen Ridge [7 min], Southbound Overpass [6 min], Hilltop Manor [7 min]
Southbound Overpass (road_junction) → Metro Police HQ [4 min], Hilltop Manor [12 min], Willow Creek Homes [5 min], Aspen Ridge [9 min], Central Plaza [6 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → ambulance ambulance_4
Step 6: CALL-0006 → Duplicate of EVT-0004
Step 7: CALL-0007 → ambulance ambulance_5

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_5", "from_event_id": "EVT-0006", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Hello, my neighbor fell and hurt her ankle at 245 Sunset Drive. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Maple Heights                  | sev 2 | police_0 ETA 12 min | opened step 2
EVT-0003 | fire       | Willow Creek Homes             | sev 1 | fire_6 ETA 5 min | opened step 3
EVT-0005 | accident   | Maple Heights                  | sev 5 | ambulance_4 ETA 5 min | opened step 5
EVT-0006 | medical    | Lakeview Residences            | sev 3 | UNASSIGNED | opened step 7
EVT-0007 | accident   | Willow Creek Homes             | sev 4 | ambulance_5 ETA 5 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Willow Creek Homes             | RETURNING → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_6          | fire       | Willow Creek Homes             | ON_SCENE → EVT-0003
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Hilltop Manor [2 min], Engine House No. 1 [3 min], Lakeview Residences [3 min], Willow Creek Homes [5 min], Maple Heights [6 min]
Engine House No. 1 (fire_station) → City Central Hospital [3 min], Maple Heights [2 min], Lakeview Residences [2 min], Hilltop Manor [7 min], Metro Police HQ [10 min], Willow Creek Homes [6 min]
Metro Police HQ (police_station) → Engine House No. 1 [10 min], Southbound Overpass [4 min], Willow Creek Homes [9 min], Central Plaza [8 min], Aspen Ridge [10 min]
Hilltop Manor (residential) → City Central Hospital [2 min], Engine House No. 1 [7 min], Southbound Overpass [12 min], Lakeview Residences [6 min], Aspen Ridge [12 min], Central Plaza [7 min]
Willow Creek Homes (residential) → Metro Police HQ [9 min], Central Plaza [1 min], Southbound Overpass [5 min], City Central Hospital [5 min], Engine House No. 1 [6 min], Aspen Ridge [9 min]
Lakeview Residences (residential) → City Central Hospital [3 min], Engine House No. 1 [2 min], Maple Heights [3 min], Hilltop Manor [6 min]
Aspen Ridge (residential) → Metro Police HQ [10 min], Central Plaza [7 min], Willow Creek Homes [9 min], Southbound Overpass [9 min], Hilltop Manor [12 min]
Maple Heights (residential) → Engine House No. 1 [2 min], Lakeview Residences [3 min], City Central Hospital [6 min]
Central Plaza (commercial) → Metro Police HQ [8 min], Willow Creek Homes [1 min], Aspen Ridge [7 min], Southbound Overpass [6 min], Hilltop Manor [7 min]
Southbound Overpass (road_junction) → Metro Police HQ [4 min], Hilltop Manor [12 min], Willow Creek Homes [5 min], Aspen Ridge [9 min], Central Plaza [6 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → Duplicate of EVT-0004
Step 7: CALL-0007 → ambulance ambulance_5
Step 8: CALL-0008 → ambulance ?

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Yeah there's a small fire in a dumpster near Lakeview Residences on Sunset Drive. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Maple Heights                  | sev 2 | police_0 ETA 12 min | opened step 2
EVT-0005 | accident   | Maple Heights                  | sev 5 | ambulance_4 ETA 5 min | opened step 5
EVT-0006 | medical    | Lakeview Residences            | sev 3 | UNASSIGNED | opened step 7
EVT-0007 | accident   | Willow Creek Homes             | sev 4 | ambulance_5 ETA 5 min | opened step 8
EVT-0008 | medical    | Lakeview Residences            | sev 1 | ambulance_3 ETA 3 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | Maple Heights                  | ON_SCENE → EVT-0005
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_6          | fire       | Willow Creek Homes             | RETURNING → EVT-0003
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Hilltop Manor [2 min], Engine House No. 1 [3 min], Lakeview Residences [3 min], Willow Creek Homes [5 min], Maple Heights [6 min]
Engine House No. 1 (fire_station) → City Central Hospital [3 min], Maple Heights [2 min], Lakeview Residences [2 min], Hilltop Manor [7 min], Metro Police HQ [10 min], Willow Creek Homes [6 min]
Metro Police HQ (police_station) → Engine House No. 1 [10 min], Southbound Overpass [4 min], Willow Creek Homes [9 min], Central Plaza [8 min], Aspen Ridge [10 min]
Hilltop Manor (residential) → City Central Hospital [2 min], Engine House No. 1 [7 min], Southbound Overpass [12 min], Lakeview Residences [6 min], Aspen Ridge [12 min], Central Plaza [7 min]
Willow Creek Homes (residential) → Metro Police HQ [9 min], Central Plaza [1 min], Southbound Overpass [5 min], City Central Hospital [5 min], Engine House No. 1 [6 min], Aspen Ridge [9 min]
Lakeview Residences (residential) → City Central Hospital [3 min], Engine House No. 1 [2 min], Maple Heights [3 min], Hilltop Manor [6 min]
Aspen Ridge (residential) → Metro Police HQ [10 min], Central Plaza [7 min], Willow Creek Homes [9 min], Southbound Overpass [9 min], Hilltop Manor [12 min]
Maple Heights (residential) → Engine House No. 1 [2 min], Lakeview Residences [3 min], City Central Hospital [6 min]
Central Plaza (commercial) → Metro Police HQ [8 min], Willow Creek Homes [1 min], Aspen Ridge [7 min], Southbound Overpass [6 min], Hilltop Manor [7 min]
Southbound Overpass (road_junction) → Metro Police HQ [4 min], Hilltop Manor [12 min], Willow Creek Homes [5 min], Aspen Ridge [9 min], Central Plaza [6 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → ambulance ambulance_5
Step 8: CALL-0008 → ambulance ?
Step 9: CALL-0009 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Yeah there's a small fire in a dumpster near Pinecrest Homes on Cedar Avenue. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Sunset Villas [6 min], Pinecrest Homes [8 min], Oak Avenue Shops [13 min], Spring Meadow Estates [16 min]
Engine House No. 1 (fire_station) → Central Police Station [2 min], Spring Meadow Estates [2 min], Westway Intersection [13 min], Oak Avenue Shops [2 min], Highway 9 Interchange [6 min]
Central Police Station (police_station) → Engine House No. 1 [2 min], Spring Meadow Estates [1 min], Oak Avenue Shops [5 min], Pinecrest Homes [7 min], Westway Intersection [14 min], Highway 9 Interchange [6 min]
Sunset Villas (residential) → St. Mary's Medical Center [6 min], Westway Intersection [6 min], Pinecrest Homes [7 min], Oak Avenue Shops [7 min], Highway 9 Interchange [10 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [8 min], Central Police Station [7 min], Sunset Villas [7 min], Spring Meadow Estates [9 min], Westway Intersection [13 min], Highway 9 Interchange [14 min]
Spring Meadow Estates (residential) → Engine House No. 1 [2 min], Central Police Station [1 min], Pinecrest Homes [9 min], St. Mary's Medical Center [16 min], Highway 9 Interchange [7 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [13 min], Central Police Station [5 min], Sunset Villas [7 min], Engine House No. 1 [2 min], Westway Intersection [10 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Sunset Villas [10 min], Oak Avenue Shops [6 min], Engine House No. 1 [6 min], Central Police Station [6 min], Spring Meadow Estates [7 min], Pinecrest Homes [14 min], Westway Intersection [11 min]
Westway Intersection (road_junction) → Engine House No. 1 [13 min], Central Police Station [14 min], Sunset Villas [6 min], Pinecrest Homes [13 min], Oak Avenue Shops [10 min], Highway 9 Interchange [11 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Bad crash on Oak Street! Car flipped over near Spring Meadow Estates. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Pinecrest Homes                | sev 3 | fire_4 ETA 8 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Sunset Villas [6 min], Pinecrest Homes [8 min], Oak Avenue Shops [13 min], Spring Meadow Estates [16 min]
Engine House No. 1 (fire_station) → Central Police Station [2 min], Spring Meadow Estates [2 min], Westway Intersection [13 min], Oak Avenue Shops [2 min], Highway 9 Interchange [6 min]
Central Police Station (police_station) → Engine House No. 1 [2 min], Spring Meadow Estates [1 min], Oak Avenue Shops [5 min], Pinecrest Homes [7 min], Westway Intersection [14 min], Highway 9 Interchange [6 min]
Sunset Villas (residential) → St. Mary's Medical Center [6 min], Westway Intersection [6 min], Pinecrest Homes [7 min], Oak Avenue Shops [7 min], Highway 9 Interchange [10 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [8 min], Central Police Station [7 min], Sunset Villas [7 min], Spring Meadow Estates [9 min], Westway Intersection [13 min], Highway 9 Interchange [14 min]
Spring Meadow Estates (residential) → Engine House No. 1 [2 min], Central Police Station [1 min], Pinecrest Homes [9 min], St. Mary's Medical Center [16 min], Highway 9 Interchange [7 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [13 min], Central Police Station [5 min], Sunset Villas [7 min], Engine House No. 1 [2 min], Westway Intersection [10 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Sunset Villas [10 min], Oak Avenue Shops [6 min], Engine House No. 1 [6 min], Central Police Station [6 min], Spring Meadow Estates [7 min], Pinecrest Homes [14 min], Westway Intersection [11 min]
Westway Intersection (road_junction) → Engine House No. 1 [13 min], Central Police Station [14 min], Sunset Villas [6 min], Pinecrest Homes [13 min], Oak Avenue Shops [10 min], Highway 9 Interchange [11 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}