[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's a massive fire — the whole block near Riverside Market is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 1 | fire_6 ETA 13 min | opened step 1
EVT-0002 | medical    | Riverside Market               | sev 2 | ambulance_3 ETA 1 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside Market               | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Market [1 min], Lakeview Residences [4 min], Downtown Mall [2 min], Sunset Villas [4 min], Northside Junction [15 min]
Engine House No. 1 (fire_station) → Northside Junction [4 min], Downtown Precinct [5 min], Sunset Villas [18 min], Magnolia Gardens [9 min]
Downtown Precinct (police_station) → Engine House No. 1 [5 min], Magnolia Gardens [3 min], Northside Junction [6 min], Downtown Mall [6 min]
Magnolia Gardens (residential) → Downtown Precinct [3 min], Northside Junction [6 min], Engine House No. 1 [9 min], Downtown Mall [8 min], Riverside Market [11 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Downtown Mall [1 min], Riverside Market [3 min], Northside Junction [14 min], Sunset Villas [4 min]
Sunset Villas (residential) → Engine House No. 1 [18 min], Riverside Market [4 min], City Central Hospital [4 min], Lakeview Residences [4 min]
Downtown Mall (commercial) → City Central Hospital [2 min], Downtown Precinct [6 min], Magnolia Gardens [8 min], Lakeview Residences [1 min], Riverside Market [2 min]
Riverside Market (commercial) → City Central Hospital [1 min], Lakeview Residences [3 min], Sunset Villas [4 min], Downtown Mall [2 min], Magnolia Gardens [11 min]
Northside Junction (road_junction) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Magnolia Gardens [6 min], Lakeview Residences [14 min], City Central Hospital [15 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_6
Step 2: CALL-0002 → ambulance ambulance_3

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's a man having chest pains at 470 Pine Street. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 1 | fire_6 ETA 13 min | opened step 1
EVT-0002 | medical    | Riverside Market               | sev 2 | ambulance_3 ETA 1 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside Market               | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Market [1 min], Lakeview Residences [4 min], Downtown Mall [2 min], Sunset Villas [4 min], Northside Junction [15 min]
Engine House No. 1 (fire_station) → Northside Junction [4 min], Downtown Precinct [5 min], Sunset Villas [18 min], Magnolia Gardens [9 min]
Downtown Precinct (police_station) → Engine House No. 1 [5 min], Magnolia Gardens [3 min], Northside Junction [6 min], Downtown Mall [6 min]
Magnolia Gardens (residential) → Downtown Precinct [3 min], Northside Junction [6 min], Engine House No. 1 [9 min], Downtown Mall [8 min], Riverside Market [11 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Downtown Mall [1 min], Riverside Market [3 min], Northside Junction [14 min], Sunset Villas [4 min]
Sunset Villas (residential) → Engine House No. 1 [18 min], Riverside Market [4 min], City Central Hospital [4 min], Lakeview Residences [4 min]
Downtown Mall (commercial) → City Central Hospital [2 min], Downtown Precinct [6 min], Magnolia Gardens [8 min], Lakeview Residences [1 min], Riverside Market [2 min]
Riverside Market (commercial) → City Central Hospital [1 min], Lakeview Residences [3 min], Sunset Villas [4 min], Downtown Mall [2 min], Magnolia Gardens [11 min]
Northside Junction (road_junction) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Magnolia Gardens [6 min], Lakeview Residences [14 min], City Central Hospital [15 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_6
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Yeah there's a small fire in a dumpster near Riverside Market on Pine Street. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 1 | fire_6 ETA 13 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside Market               | RETURNING → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Market [1 min], Lakeview Residences [4 min], Downtown Mall [2 min], Sunset Villas [4 min], Northside Junction [15 min]
Engine House No. 1 (fire_station) → Northside Junction [4 min], Downtown Precinct [5 min], Sunset Villas [18 min], Magnolia Gardens [9 min]
Downtown Precinct (police_station) → Engine House No. 1 [5 min], Magnolia Gardens [3 min], Northside Junction [6 min], Downtown Mall [6 min]
Magnolia Gardens (residential) → Downtown Precinct [3 min], Northside Junction [6 min], Engine House No. 1 [9 min], Downtown Mall [8 min], Riverside Market [11 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Downtown Mall [1 min], Riverside Market [3 min], Northside Junction [14 min], Sunset Villas [4 min]
Sunset Villas (residential) → Engine House No. 1 [18 min], Riverside Market [4 min], City Central Hospital [4 min], Lakeview Residences [4 min]
Downtown Mall (commercial) → City Central Hospital [2 min], Downtown Precinct [6 min], Magnolia Gardens [8 min], Lakeview Residences [1 min], Riverside Market [2 min]
Riverside Market (commercial) → City Central Hospital [1 min], Lakeview Residences [3 min], Sunset Villas [4 min], Downtown Mall [2 min], Magnolia Gardens [11 min]
Northside Junction (road_junction) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Magnolia Gardens [6 min], Lakeview Residences [14 min], City Central Hospital [15 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Someone fainted at Lakeview Residences. They're breathing okay now but look really pale. We're on Park Drive.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 1 | fire_6 ETA 13 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside Market               | RETURNING → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Market [1 min], Lakeview Residences [4 min], Downtown Mall [2 min], Sunset Villas [4 min], Northside Junction [15 min]
Engine House No. 1 (fire_station) → Northside Junction [4 min], Downtown Precinct [5 min], Sunset Villas [18 min], Magnolia Gardens [9 min]
Downtown Precinct (police_station) → Engine House No. 1 [5 min], Magnolia Gardens [3 min], Northside Junction [6 min], Downtown Mall [6 min]
Magnolia Gardens (residential) → Downtown Precinct [3 min], Northside Junction [6 min], Engine House No. 1 [9 min], Downtown Mall [8 min], Riverside Market [11 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Downtown Mall [1 min], Riverside Market [3 min], Northside Junction [14 min], Sunset Villas [4 min]
Sunset Villas (residential) → Engine House No. 1 [18 min], Riverside Market [4 min], City Central Hospital [4 min], Lakeview Residences [4 min]
Downtown Mall (commercial) → City Central Hospital [2 min], Downtown Precinct [6 min], Magnolia Gardens [8 min], Lakeview Residences [1 min], Riverside Market [2 min]
Riverside Market (commercial) → City Central Hospital [1 min], Lakeview Residences [3 min], Sunset Villas [4 min], Downtown Mall [2 min], Magnolia Gardens [11 min]
Northside Junction (road_junction) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Magnolia Gardens [6 min], Lakeview Residences [14 min], City Central Hospital [15 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → Duplicate of EVT-0002
Step 5: CALL-0005 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
I think I heard gunshots near 490 Pine Street! People are running. I'm hiding inside Riverside Market, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 1 | fire_6 ETA 13 min | opened step 1
EVT-0003 | medical    | Lakeview Residences            | sev 1 | ambulance_4 ETA 3 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Market [1 min], Lakeview Residences [4 min], Downtown Mall [2 min], Sunset Villas [4 min], Northside Junction [15 min]
Engine House No. 1 (fire_station) → Northside Junction [4 min], Downtown Precinct [5 min], Sunset Villas [18 min], Magnolia Gardens [9 min]
Downtown Precinct (police_station) → Engine House No. 1 [5 min], Magnolia Gardens [3 min], Northside Junction [6 min], Downtown Mall [6 min]
Magnolia Gardens (residential) → Downtown Precinct [3 min], Northside Junction [6 min], Engine House No. 1 [9 min], Downtown Mall [8 min], Riverside Market [11 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Downtown Mall [1 min], Riverside Market [3 min], Northside Junction [14 min], Sunset Villas [4 min]
Sunset Villas (residential) → Engine House No. 1 [18 min], Riverside Market [4 min], City Central Hospital [4 min], Lakeview Residences [4 min]
Downtown Mall (commercial) → City Central Hospital [2 min], Downtown Precinct [6 min], Magnolia Gardens [8 min], Lakeview Residences [1 min], Riverside Market [2 min]
Riverside Market (commercial) → City Central Hospital [1 min], Lakeview Residences [3 min], Sunset Villas [4 min], Downtown Mall [2 min], Magnolia Gardens [11 min]
Northside Junction (road_junction) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Magnolia Gardens [6 min], Lakeview Residences [14 min], City Central Hospital [15 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0002
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → ambulance ambulance_4

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's been some kind of mass incident at Lakeview Residences — multiple people down, some not moving. We need everything, Park Drive entrance.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 1 | fire_6 ETA 13 min | opened step 1
EVT-0003 | medical    | Lakeview Residences            | sev 1 | ambulance_4 ETA 3 min | opened step 6
EVT-0004 | crime      | Riverside Market               | sev 5 | police_0 ETA 8 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Market [1 min], Lakeview Residences [4 min], Downtown Mall [2 min], Sunset Villas [4 min], Northside Junction [15 min]
Engine House No. 1 (fire_station) → Northside Junction [4 min], Downtown Precinct [5 min], Sunset Villas [18 min], Magnolia Gardens [9 min]
Downtown Precinct (police_station) → Engine House No. 1 [5 min], Magnolia Gardens [3 min], Northside Junction [6 min], Downtown Mall [6 min]
Magnolia Gardens (residential) → Downtown Precinct [3 min], Northside Junction [6 min], Engine House No. 1 [9 min], Downtown Mall [8 min], Riverside Market [11 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Downtown Mall [1 min], Riverside Market [3 min], Northside Junction [14 min], Sunset Villas [4 min]
Sunset Villas (residential) → Engine House No. 1 [18 min], Riverside Market [4 min], City Central Hospital [4 min], Lakeview Residences [4 min]
Downtown Mall (commercial) → City Central Hospital [2 min], Downtown Precinct [6 min], Magnolia Gardens [8 min], Lakeview Residences [1 min], Riverside Market [2 min]
Riverside Market (commercial) → City Central Hospital [1 min], Lakeview Residences [3 min], Sunset Villas [4 min], Downtown Mall [2 min], Magnolia Gardens [11 min]
Northside Junction (road_junction) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Magnolia Gardens [6 min], Lakeview Residences [14 min], City Central Hospital [15 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → ambulance ambulance_4
Step 7: CALL-0007 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
There's a fire at 906 Pine Street! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 1 | fire_6 ETA 13 min | opened step 1
EVT-0003 | medical    | Lakeview Residences            | sev 1 | ambulance_4 ETA 3 min | opened step 6
EVT-0004 | crime      | Riverside Market               | sev 5 | police_0 ETA 8 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | Lakeview Residences            | ON_SCENE → EVT-0003
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Market [1 min], Lakeview Residences [4 min], Downtown Mall [2 min], Sunset Villas [4 min], Northside Junction [15 min]
Engine House No. 1 (fire_station) → Northside Junction [4 min], Downtown Precinct [5 min], Sunset Villas [18 min], Magnolia Gardens [9 min]
Downtown Precinct (police_station) → Engine House No. 1 [5 min], Magnolia Gardens [3 min], Northside Junction [6 min], Downtown Mall [6 min]
Magnolia Gardens (residential) → Downtown Precinct [3 min], Northside Junction [6 min], Engine House No. 1 [9 min], Downtown Mall [8 min], Riverside Market [11 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Downtown Mall [1 min], Riverside Market [3 min], Northside Junction [14 min], Sunset Villas [4 min]
Sunset Villas (residential) → Engine House No. 1 [18 min], Riverside Market [4 min], City Central Hospital [4 min], Lakeview Residences [4 min]
Downtown Mall (commercial) → City Central Hospital [2 min], Downtown Precinct [6 min], Magnolia Gardens [8 min], Lakeview Residences [1 min], Riverside Market [2 min]
Riverside Market (commercial) → City Central Hospital [1 min], Lakeview Residences [3 min], Sunset Villas [4 min], Downtown Mall [2 min], Magnolia Gardens [11 min]
Northside Junction (road_junction) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Magnolia Gardens [6 min], Lakeview Residences [14 min], City Central Hospital [15 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → ambulance ambulance_4
Step 7: CALL-0007 → police police_0
Step 8: CALL-0008 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
There's a break-in happening right now at 615 Pine Street. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 1 | fire_6 ETA 13 min | opened step 1
EVT-0003 | medical    | Lakeview Residences            | sev 1 | ambulance_4 ETA 3 min | opened step 6
EVT-0004 | crime      | Riverside Market               | sev 5 | police_0 ETA 8 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | Lakeview Residences            | ON_SCENE → EVT-0003
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Market [1 min], Lakeview Residences [4 min], Downtown Mall [2 min], Sunset Villas [4 min], Northside Junction [15 min]
Engine House No. 1 (fire_station) → Northside Junction [4 min], Downtown Precinct [5 min], Sunset Villas [18 min], Magnolia Gardens [9 min]
Downtown Precinct (police_station) → Engine House No. 1 [5 min], Magnolia Gardens [3 min], Northside Junction [6 min], Downtown Mall [6 min]
Magnolia Gardens (residential) → Downtown Precinct [3 min], Northside Junction [6 min], Engine House No. 1 [9 min], Downtown Mall [8 min], Riverside Market [11 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Downtown Mall [1 min], Riverside Market [3 min], Northside Junction [14 min], Sunset Villas [4 min]
Sunset Villas (residential) → Engine House No. 1 [18 min], Riverside Market [4 min], City Central Hospital [4 min], Lakeview Residences [4 min]
Downtown Mall (commercial) → City Central Hospital [2 min], Downtown Precinct [6 min], Magnolia Gardens [8 min], Lakeview Residences [1 min], Riverside Market [2 min]
Riverside Market (commercial) → City Central Hospital [1 min], Lakeview Residences [3 min], Sunset Villas [4 min], Downtown Mall [2 min], Magnolia Gardens [11 min]
Northside Junction (road_junction) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Magnolia Gardens [6 min], Lakeview Residences [14 min], City Central Hospital [15 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → police police_0
Step 8: CALL-0008 → Duplicate of EVT-0003
Step 9: CALL-0009 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Oh god, the whole kitchen is on fire at 732 Pine Street! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 1 | fire_6 ETA 13 min | opened step 1
EVT-0004 | crime      | Riverside Market               | sev 5 | police_0 ETA 8 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | Lakeview Residences            | RETURNING → EVT-0003
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Market [1 min], Lakeview Residences [4 min], Downtown Mall [2 min], Sunset Villas [4 min], Northside Junction [15 min]
Engine House No. 1 (fire_station) → Northside Junction [4 min], Downtown Precinct [5 min], Sunset Villas [18 min], Magnolia Gardens [9 min]
Downtown Precinct (police_station) → Engine House No. 1 [5 min], Magnolia Gardens [3 min], Northside Junction [6 min], Downtown Mall [6 min]
Magnolia Gardens (residential) → Downtown Precinct [3 min], Northside Junction [6 min], Engine House No. 1 [9 min], Downtown Mall [8 min], Riverside Market [11 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Downtown Mall [1 min], Riverside Market [3 min], Northside Junction [14 min], Sunset Villas [4 min]
Sunset Villas (residential) → Engine House No. 1 [18 min], Riverside Market [4 min], City Central Hospital [4 min], Lakeview Residences [4 min]
Downtown Mall (commercial) → City Central Hospital [2 min], Downtown Precinct [6 min], Magnolia Gardens [8 min], Lakeview Residences [1 min], Riverside Market [2 min]
Riverside Market (commercial) → City Central Hospital [1 min], Lakeview Residences [3 min], Sunset Villas [4 min], Downtown Mall [2 min], Magnolia Gardens [11 min]
Northside Junction (road_junction) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Magnolia Gardens [6 min], Lakeview Residences [14 min], City Central Hospital [15 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → Duplicate of EVT-0003
Step 9: CALL-0009 → Duplicate of EVT-0001
Step 10: CALL-0010 → Duplicate of EVT-0004

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
I think I heard gunshots near 435 Pine Street! People are running. I'm hiding inside Riverside Market, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 1 | fire_6 ETA 13 min | opened step 1
EVT-0004 | crime      | Riverside Market               | sev 5 | police_0 ETA 8 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | Lakeview Residences            | RETURNING → EVT-0003
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Market [1 min], Lakeview Residences [4 min], Downtown Mall [2 min], Sunset Villas [4 min], Northside Junction [15 min]
Engine House No. 1 (fire_station) → Northside Junction [4 min], Downtown Precinct [5 min], Sunset Villas [18 min], Magnolia Gardens [9 min]
Downtown Precinct (police_station) → Engine House No. 1 [5 min], Magnolia Gardens [3 min], Northside Junction [6 min], Downtown Mall [6 min]
Magnolia Gardens (residential) → Downtown Precinct [3 min], Northside Junction [6 min], Engine House No. 1 [9 min], Downtown Mall [8 min], Riverside Market [11 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Downtown Mall [1 min], Riverside Market [3 min], Northside Junction [14 min], Sunset Villas [4 min]
Sunset Villas (residential) → Engine House No. 1 [18 min], Riverside Market [4 min], City Central Hospital [4 min], Lakeview Residences [4 min]
Downtown Mall (commercial) → City Central Hospital [2 min], Downtown Precinct [6 min], Magnolia Gardens [8 min], Lakeview Residences [1 min], Riverside Market [2 min]
Riverside Market (commercial) → City Central Hospital [1 min], Lakeview Residences [3 min], Sunset Villas [4 min], Downtown Mall [2 min], Magnolia Gardens [11 min]
Northside Junction (road_junction) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Magnolia Gardens [6 min], Lakeview Residences [14 min], City Central Hospital [15 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → Duplicate of EVT-0001
Step 10: CALL-0010 → Duplicate of EVT-0004
Step 11: CALL-0011 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
There's been some kind of mass incident at Sunset Villas — multiple people down, some not moving. We need everything, Second Drive entrance.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 1 | fire_6 ETA 13 min | opened step 1
EVT-0004 | crime      | Riverside Market               | sev 5 | police_0 ETA 8 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Market [1 min], Lakeview Residences [4 min], Downtown Mall [2 min], Sunset Villas [4 min], Northside Junction [15 min]
Engine House No. 1 (fire_station) → Northside Junction [4 min], Downtown Precinct [5 min], Sunset Villas [18 min], Magnolia Gardens [9 min]
Downtown Precinct (police_station) → Engine House No. 1 [5 min], Magnolia Gardens [3 min], Northside Junction [6 min], Downtown Mall [6 min]
Magnolia Gardens (residential) → Downtown Precinct [3 min], Northside Junction [6 min], Engine House No. 1 [9 min], Downtown Mall [8 min], Riverside Market [11 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Downtown Mall [1 min], Riverside Market [3 min], Northside Junction [14 min], Sunset Villas [4 min]
Sunset Villas (residential) → Engine House No. 1 [18 min], Riverside Market [4 min], City Central Hospital [4 min], Lakeview Residences [4 min]
Downtown Mall (commercial) → City Central Hospital [2 min], Downtown Precinct [6 min], Magnolia Gardens [8 min], Lakeview Residences [1 min], Riverside Market [2 min]
Riverside Market (commercial) → City Central Hospital [1 min], Lakeview Residences [3 min], Sunset Villas [4 min], Downtown Mall [2 min], Magnolia Gardens [11 min]
Northside Junction (road_junction) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Magnolia Gardens [6 min], Lakeview Residences [14 min], City Central Hospital [15 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → Duplicate of EVT-0004
Step 11: CALL-0011 → Duplicate of EVT-0001
Step 12: CALL-0012 → Duplicate of EVT-0004

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Active shooter at Riverside Market! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 1 | fire_6 ETA 13 min | opened step 1
EVT-0004 | crime      | Riverside Market               | sev 5 | police_0 ETA 8 min | opened step 7
EVT-0005 | medical    | Sunset Villas                  | sev 5 | ambulance_3 ETA 3 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Riverside Market               | ON_SCENE → EVT-0001
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Market [1 min], Lakeview Residences [4 min], Downtown Mall [2 min], Sunset Villas [4 min], Northside Junction [15 min]
Engine House No. 1 (fire_station) → Northside Junction [4 min], Downtown Precinct [5 min], Sunset Villas [18 min], Magnolia Gardens [9 min]
Downtown Precinct (police_station) → Engine House No. 1 [5 min], Magnolia Gardens [3 min], Northside Junction [6 min], Downtown Mall [6 min]
Magnolia Gardens (residential) → Downtown Precinct [3 min], Northside Junction [6 min], Engine House No. 1 [9 min], Downtown Mall [8 min], Riverside Market [11 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Downtown Mall [1 min], Riverside Market [3 min], Northside Junction [14 min], Sunset Villas [4 min]
Sunset Villas (residential) → Engine House No. 1 [18 min], Riverside Market [4 min], City Central Hospital [4 min], Lakeview Residences [4 min]
Downtown Mall (commercial) → City Central Hospital [2 min], Downtown Precinct [6 min], Magnolia Gardens [8 min], Lakeview Residences [1 min], Riverside Market [2 min]
Riverside Market (commercial) → City Central Hospital [1 min], Lakeview Residences [3 min], Sunset Villas [4 min], Downtown Mall [2 min], Magnolia Gardens [11 min]
Northside Junction (road_junction) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Magnolia Gardens [6 min], Lakeview Residences [14 min], City Central Hospital [15 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0001
Step 12: CALL-0012 → Duplicate of EVT-0004
Step 13: CALL-0013 → ambulance ambulance_3

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
I'd like to report a shoplifter at Riverside Market on Pine Street. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Market               | sev 1 | fire_6 ETA 13 min | opened step 1
EVT-0004 | crime      | Riverside Market               | sev 5 | police_0 ETA 8 min | opened step 7
EVT-0005 | medical    | Sunset Villas                  | sev 5 | ambulance_3 ETA 3 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Riverside Market               | ON_SCENE → EVT-0004
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Riverside Market               | ON_SCENE → EVT-0001
fire_7          | fire       | Engine House No. 1             | FREE
fire_8          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Market [1 min], Lakeview Residences [4 min], Downtown Mall [2 min], Sunset Villas [4 min], Northside Junction [15 min]
Engine House No. 1 (fire_station) → Northside Junction [4 min], Downtown Precinct [5 min], Sunset Villas [18 min], Magnolia Gardens [9 min]
Downtown Precinct (police_station) → Engine House No. 1 [5 min], Magnolia Gardens [3 min], Northside Junction [6 min], Downtown Mall [6 min]
Magnolia Gardens (residential) → Downtown Precinct [3 min], Northside Junction [6 min], Engine House No. 1 [9 min], Downtown Mall [8 min], Riverside Market [11 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Downtown Mall [1 min], Riverside Market [3 min], Northside Junction [14 min], Sunset Villas [4 min]
Sunset Villas (residential) → Engine House No. 1 [18 min], Riverside Market [4 min], City Central Hospital [4 min], Lakeview Residences [4 min]
Downtown Mall (commercial) → City Central Hospital [2 min], Downtown Precinct [6 min], Magnolia Gardens [8 min], Lakeview Residences [1 min], Riverside Market [2 min]
Riverside Market (commercial) → City Central Hospital [1 min], Lakeview Residences [3 min], Sunset Villas [4 min], Downtown Mall [2 min], Magnolia Gardens [11 min]
Northside Junction (road_junction) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Magnolia Gardens [6 min], Lakeview Residences [14 min], City Central Hospital [15 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0004
Step 13: CALL-0013 → ambulance ambulance_3
Step 14: CALL-0014 → Duplicate of EVT-0004

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Oh god, the whole kitchen is on fire at 468 Elm Drive! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [7 min], Riverside Market [7 min], Southbound Overpass [7 min], Downtown Precinct [7 min], Westside Fire Department [17 min]
Westside Fire Department (fire_station) → Riverside General Hospital [17 min], Central Plaza [8 min], Pinecrest Homes [10 min], Willow Creek Homes [15 min], Southbound Overpass [13 min], Downtown Precinct [20 min], Riverside Market [16 min]
Downtown Precinct (police_station) → Riverside General Hospital [7 min], Lakeview Residences [4 min], Riverside Market [4 min], Westside Fire Department [20 min]
Willow Creek Homes (residential) → Riverside General Hospital [7 min], Westside Fire Department [15 min], Riverside Market [3 min], Central Plaza [7 min], Southbound Overpass [8 min], Lakeview Residences [6 min], Pinecrest Homes [9 min]
Lakeview Residences (residential) → Downtown Precinct [4 min], Riverside Market [5 min], Willow Creek Homes [6 min], Southbound Overpass [15 min]
Pinecrest Homes (residential) → Westside Fire Department [10 min], Central Plaza [4 min], Willow Creek Homes [9 min], Riverside Market [11 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Downtown Precinct [4 min], Willow Creek Homes [3 min], Lakeview Residences [5 min], Pinecrest Homes [11 min], Westside Fire Department [16 min], Central Plaza [8 min], Southbound Overpass [11 min]
Central Plaza (commercial) → Westside Fire Department [8 min], Willow Creek Homes [7 min], Pinecrest Homes [4 min], Riverside Market [8 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Riverside General Hospital [7 min], Westside Fire Department [13 min], Willow Creek Homes [8 min], Central Plaza [11 min], Riverside Market [11 min], Lakeview Residences [15 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 967 Elm Drive, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 2 | fire_5 ETA 14 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [7 min], Riverside Market [7 min], Southbound Overpass [7 min], Downtown Precinct [7 min], Westside Fire Department [17 min]
Westside Fire Department (fire_station) → Riverside General Hospital [17 min], Central Plaza [8 min], Pinecrest Homes [10 min], Willow Creek Homes [15 min], Southbound Overpass [13 min], Downtown Precinct [20 min], Riverside Market [16 min]
Downtown Precinct (police_station) → Riverside General Hospital [7 min], Lakeview Residences [4 min], Riverside Market [4 min], Westside Fire Department [20 min]
Willow Creek Homes (residential) → Riverside General Hospital [7 min], Westside Fire Department [15 min], Riverside Market [3 min], Central Plaza [7 min], Southbound Overpass [8 min], Lakeview Residences [6 min], Pinecrest Homes [9 min]
Lakeview Residences (residential) → Downtown Precinct [4 min], Riverside Market [5 min], Willow Creek Homes [6 min], Southbound Overpass [15 min]
Pinecrest Homes (residential) → Westside Fire Department [10 min], Central Plaza [4 min], Willow Creek Homes [9 min], Riverside Market [11 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Downtown Precinct [4 min], Willow Creek Homes [3 min], Lakeview Residences [5 min], Pinecrest Homes [11 min], Westside Fire Department [16 min], Central Plaza [8 min], Southbound Overpass [11 min]
Central Plaza (commercial) → Westside Fire Department [8 min], Willow Creek Homes [7 min], Pinecrest Homes [4 min], Riverside Market [8 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Riverside General Hospital [7 min], Westside Fire Department [13 min], Willow Creek Homes [8 min], Central Plaza [11 min], Riverside Market [11 min], Lakeview Residences [15 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's a fire at 289 Elm Drive! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 2 | fire_5 ETA 14 min | opened step 1
EVT-0002 | medical    | Willow Creek Homes             | sev 2 | ambulance_2 ETA 6 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [7 min], Riverside Market [7 min], Southbound Overpass [7 min], Downtown Precinct [7 min], Westside Fire Department [17 min]
Westside Fire Department (fire_station) → Riverside General Hospital [17 min], Central Plaza [8 min], Pinecrest Homes [10 min], Willow Creek Homes [15 min], Southbound Overpass [13 min], Downtown Precinct [20 min], Riverside Market [16 min]
Downtown Precinct (police_station) → Riverside General Hospital [7 min], Lakeview Residences [4 min], Riverside Market [4 min], Westside Fire Department [20 min]
Willow Creek Homes (residential) → Riverside General Hospital [7 min], Westside Fire Department [15 min], Riverside Market [3 min], Central Plaza [7 min], Southbound Overpass [8 min], Lakeview Residences [6 min], Pinecrest Homes [9 min]
Lakeview Residences (residential) → Downtown Precinct [4 min], Riverside Market [5 min], Willow Creek Homes [6 min], Southbound Overpass [15 min]
Pinecrest Homes (residential) → Westside Fire Department [10 min], Central Plaza [4 min], Willow Creek Homes [9 min], Riverside Market [11 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Downtown Precinct [4 min], Willow Creek Homes [3 min], Lakeview Residences [5 min], Pinecrest Homes [11 min], Westside Fire Department [16 min], Central Plaza [8 min], Southbound Overpass [11 min]
Central Plaza (commercial) → Westside Fire Department [8 min], Willow Creek Homes [7 min], Pinecrest Homes [4 min], Riverside Market [8 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Riverside General Hospital [7 min], Westside Fire Department [13 min], Willow Creek Homes [8 min], Central Plaza [11 min], Riverside Market [11 min], Lakeview Residences [15 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5
Step 2: CALL-0002 → ambulance ambulance_2

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Multi-car pileup on Lake Street near Central Plaza! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 2 | fire_5 ETA 14 min | opened step 1
EVT-0002 | medical    | Willow Creek Homes             | sev 2 | ambulance_2 ETA 6 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [7 min], Riverside Market [7 min], Southbound Overpass [7 min], Downtown Precinct [7 min], Westside Fire Department [17 min]
Westside Fire Department (fire_station) → Riverside General Hospital [17 min], Central Plaza [8 min], Pinecrest Homes [10 min], Willow Creek Homes [15 min], Southbound Overpass [13 min], Downtown Precinct [20 min], Riverside Market [16 min]
Downtown Precinct (police_station) → Riverside General Hospital [7 min], Lakeview Residences [4 min], Riverside Market [4 min], Westside Fire Department [20 min]
Willow Creek Homes (residential) → Riverside General Hospital [7 min], Westside Fire Department [15 min], Riverside Market [3 min], Central Plaza [7 min], Southbound Overpass [8 min], Lakeview Residences [6 min], Pinecrest Homes [9 min]
Lakeview Residences (residential) → Downtown Precinct [4 min], Riverside Market [5 min], Willow Creek Homes [6 min], Southbound Overpass [15 min]
Pinecrest Homes (residential) → Westside Fire Department [10 min], Central Plaza [4 min], Willow Creek Homes [9 min], Riverside Market [11 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Downtown Precinct [4 min], Willow Creek Homes [3 min], Lakeview Residences [5 min], Pinecrest Homes [11 min], Westside Fire Department [16 min], Central Plaza [8 min], Southbound Overpass [11 min]
Central Plaza (commercial) → Westside Fire Department [8 min], Willow Creek Homes [7 min], Pinecrest Homes [4 min], Riverside Market [8 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Riverside General Hospital [7 min], Westside Fire Department [13 min], Willow Creek Homes [8 min], Central Plaza [11 min], Riverside Market [11 min], Lakeview Residences [15 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5
Step 2: CALL-0002 → ambulance ambulance_2
Step 3: CALL-0003 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Yeah there's a small fire in a dumpster near Willow Creek Homes on Elm Drive. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 2 | fire_5 ETA 14 min | opened step 1
EVT-0002 | medical    | Willow Creek Homes             | sev 2 | ambulance_2 ETA 6 min | opened step 2
EVT-0003 | accident   | Central Plaza                  | sev 2 | ambulance_3 ETA 13 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [7 min], Riverside Market [7 min], Southbound Overpass [7 min], Downtown Precinct [7 min], Westside Fire Department [17 min]
Westside Fire Department (fire_station) → Riverside General Hospital [17 min], Central Plaza [8 min], Pinecrest Homes [10 min], Willow Creek Homes [15 min], Southbound Overpass [13 min], Downtown Precinct [20 min], Riverside Market [16 min]
Downtown Precinct (police_station) → Riverside General Hospital [7 min], Lakeview Residences [4 min], Riverside Market [4 min], Westside Fire Department [20 min]
Willow Creek Homes (residential) → Riverside General Hospital [7 min], Westside Fire Department [15 min], Riverside Market [3 min], Central Plaza [7 min], Southbound Overpass [8 min], Lakeview Residences [6 min], Pinecrest Homes [9 min]
Lakeview Residences (residential) → Downtown Precinct [4 min], Riverside Market [5 min], Willow Creek Homes [6 min], Southbound Overpass [15 min]
Pinecrest Homes (residential) → Westside Fire Department [10 min], Central Plaza [4 min], Willow Creek Homes [9 min], Riverside Market [11 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Downtown Precinct [4 min], Willow Creek Homes [3 min], Lakeview Residences [5 min], Pinecrest Homes [11 min], Westside Fire Department [16 min], Central Plaza [8 min], Southbound Overpass [11 min]
Central Plaza (commercial) → Westside Fire Department [8 min], Willow Creek Homes [7 min], Pinecrest Homes [4 min], Riverside Market [8 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Riverside General Hospital [7 min], Westside Fire Department [13 min], Willow Creek Homes [8 min], Central Plaza [11 min], Riverside Market [11 min], Lakeview Residences [15 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_2
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → ambulance ambulance_3

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Oh god, the whole kitchen is on fire at 702 Hill Road! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 2 | fire_5 ETA 14 min | opened step 1
EVT-0002 | medical    | Willow Creek Homes             | sev 2 | ambulance_2 ETA 6 min | opened step 2
EVT-0003 | accident   | Central Plaza                  | sev 2 | ambulance_3 ETA 13 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [7 min], Riverside Market [7 min], Southbound Overpass [7 min], Downtown Precinct [7 min], Westside Fire Department [17 min]
Westside Fire Department (fire_station) → Riverside General Hospital [17 min], Central Plaza [8 min], Pinecrest Homes [10 min], Willow Creek Homes [15 min], Southbound Overpass [13 min], Downtown Precinct [20 min], Riverside Market [16 min]
Downtown Precinct (police_station) → Riverside General Hospital [7 min], Lakeview Residences [4 min], Riverside Market [4 min], Westside Fire Department [20 min]
Willow Creek Homes (residential) → Riverside General Hospital [7 min], Westside Fire Department [15 min], Riverside Market [3 min], Central Plaza [7 min], Southbound Overpass [8 min], Lakeview Residences [6 min], Pinecrest Homes [9 min]
Lakeview Residences (residential) → Downtown Precinct [4 min], Riverside Market [5 min], Willow Creek Homes [6 min], Southbound Overpass [15 min]
Pinecrest Homes (residential) → Westside Fire Department [10 min], Central Plaza [4 min], Willow Creek Homes [9 min], Riverside Market [11 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Downtown Precinct [4 min], Willow Creek Homes [3 min], Lakeview Residences [5 min], Pinecrest Homes [11 min], Westside Fire Department [16 min], Central Plaza [8 min], Southbound Overpass [11 min]
Central Plaza (commercial) → Westside Fire Department [8 min], Willow Creek Homes [7 min], Pinecrest Homes [4 min], Riverside Market [8 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Riverside General Hospital [7 min], Westside Fire Department [13 min], Willow Creek Homes [8 min], Central Plaza [11 min], Riverside Market [11 min], Lakeview Residences [15 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → ambulance ambulance_3
Step 5: CALL-0005 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
There's a break-in happening right now at 529 Cedar Avenue. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 2 | fire_5 ETA 14 min | opened step 1
EVT-0002 | medical    | Willow Creek Homes             | sev 2 | ambulance_2 ETA 6 min | opened step 2
EVT-0003 | accident   | Central Plaza                  | sev 2 | ambulance_3 ETA 13 min | opened step 4
EVT-0004 | fire       | Pinecrest Homes                | sev 3 | fire_6 ETA 10 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [7 min], Riverside Market [7 min], Southbound Overpass [7 min], Downtown Precinct [7 min], Westside Fire Department [17 min]
Westside Fire Department (fire_station) → Riverside General Hospital [17 min], Central Plaza [8 min], Pinecrest Homes [10 min], Willow Creek Homes [15 min], Southbound Overpass [13 min], Downtown Precinct [20 min], Riverside Market [16 min]
Downtown Precinct (police_station) → Riverside General Hospital [7 min], Lakeview Residences [4 min], Riverside Market [4 min], Westside Fire Department [20 min]
Willow Creek Homes (residential) → Riverside General Hospital [7 min], Westside Fire Department [15 min], Riverside Market [3 min], Central Plaza [7 min], Southbound Overpass [8 min], Lakeview Residences [6 min], Pinecrest Homes [9 min]
Lakeview Residences (residential) → Downtown Precinct [4 min], Riverside Market [5 min], Willow Creek Homes [6 min], Southbound Overpass [15 min]
Pinecrest Homes (residential) → Westside Fire Department [10 min], Central Plaza [4 min], Willow Creek Homes [9 min], Riverside Market [11 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Downtown Precinct [4 min], Willow Creek Homes [3 min], Lakeview Residences [5 min], Pinecrest Homes [11 min], Westside Fire Department [16 min], Central Plaza [8 min], Southbound Overpass [11 min]
Central Plaza (commercial) → Westside Fire Department [8 min], Willow Creek Homes [7 min], Pinecrest Homes [4 min], Riverside Market [8 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Riverside General Hospital [7 min], Westside Fire Department [13 min], Willow Creek Homes [8 min], Central Plaza [11 min], Riverside Market [11 min], Lakeview Residences [15 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → ambulance ambulance_3
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Car accident at Elm Drive and Lake Street. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 2 | fire_5 ETA 14 min | opened step 1
EVT-0002 | medical    | Willow Creek Homes             | sev 2 | ambulance_2 ETA 6 min | opened step 2
EVT-0003 | accident   | Central Plaza                  | sev 2 | ambulance_3 ETA 13 min | opened step 4
EVT-0004 | fire       | Pinecrest Homes                | sev 3 | fire_6 ETA 10 min | opened step 6
EVT-0005 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 4 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0005
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Willow Creek Homes             | ON_SCENE → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [7 min], Riverside Market [7 min], Southbound Overpass [7 min], Downtown Precinct [7 min], Westside Fire Department [17 min]
Westside Fire Department (fire_station) → Riverside General Hospital [17 min], Central Plaza [8 min], Pinecrest Homes [10 min], Willow Creek Homes [15 min], Southbound Overpass [13 min], Downtown Precinct [20 min], Riverside Market [16 min]
Downtown Precinct (police_station) → Riverside General Hospital [7 min], Lakeview Residences [4 min], Riverside Market [4 min], Westside Fire Department [20 min]
Willow Creek Homes (residential) → Riverside General Hospital [7 min], Westside Fire Department [15 min], Riverside Market [3 min], Central Plaza [7 min], Southbound Overpass [8 min], Lakeview Residences [6 min], Pinecrest Homes [9 min]
Lakeview Residences (residential) → Downtown Precinct [4 min], Riverside Market [5 min], Willow Creek Homes [6 min], Southbound Overpass [15 min]
Pinecrest Homes (residential) → Westside Fire Department [10 min], Central Plaza [4 min], Willow Creek Homes [9 min], Riverside Market [11 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Downtown Precinct [4 min], Willow Creek Homes [3 min], Lakeview Residences [5 min], Pinecrest Homes [11 min], Westside Fire Department [16 min], Central Plaza [8 min], Southbound Overpass [11 min]
Central Plaza (commercial) → Westside Fire Department [8 min], Willow Creek Homes [7 min], Pinecrest Homes [4 min], Riverside Market [8 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Riverside General Hospital [7 min], Westside Fire Department [13 min], Willow Creek Homes [8 min], Central Plaza [11 min], Riverside Market [11 min], Lakeview Residences [15 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → fire fire_6
Step 7: CALL-0007 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Building's on fire on Main Drive near Riverside Market! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 2 | fire_5 ETA 14 min | opened step 1
EVT-0002 | medical    | Willow Creek Homes             | sev 2 | ambulance_2 ETA 6 min | opened step 2
EVT-0003 | accident   | Central Plaza                  | sev 2 | ambulance_3 ETA 13 min | opened step 4
EVT-0004 | fire       | Pinecrest Homes                | sev 3 | fire_6 ETA 10 min | opened step 6
EVT-0005 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 4 min | opened step 7
EVT-0006 | accident   | Willow Creek Homes             | sev 4 | ambulance_4 ETA 6 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0005
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Willow Creek Homes             | ON_SCENE → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [7 min], Riverside Market [7 min], Southbound Overpass [7 min], Downtown Precinct [7 min], Westside Fire Department [17 min]
Westside Fire Department (fire_station) → Riverside General Hospital [17 min], Central Plaza [8 min], Pinecrest Homes [10 min], Willow Creek Homes [15 min], Southbound Overpass [13 min], Downtown Precinct [20 min], Riverside Market [16 min]
Downtown Precinct (police_station) → Riverside General Hospital [7 min], Lakeview Residences [4 min], Riverside Market [4 min], Westside Fire Department [20 min]
Willow Creek Homes (residential) → Riverside General Hospital [7 min], Westside Fire Department [15 min], Riverside Market [3 min], Central Plaza [7 min], Southbound Overpass [8 min], Lakeview Residences [6 min], Pinecrest Homes [9 min]
Lakeview Residences (residential) → Downtown Precinct [4 min], Riverside Market [5 min], Willow Creek Homes [6 min], Southbound Overpass [15 min]
Pinecrest Homes (residential) → Westside Fire Department [10 min], Central Plaza [4 min], Willow Creek Homes [9 min], Riverside Market [11 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Downtown Precinct [4 min], Willow Creek Homes [3 min], Lakeview Residences [5 min], Pinecrest Homes [11 min], Westside Fire Department [16 min], Central Plaza [8 min], Southbound Overpass [11 min]
Central Plaza (commercial) → Westside Fire Department [8 min], Willow Creek Homes [7 min], Pinecrest Homes [4 min], Riverside Market [8 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Riverside General Hospital [7 min], Westside Fire Department [13 min], Willow Creek Homes [8 min], Central Plaza [11 min], Riverside Market [11 min], Lakeview Residences [15 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → fire fire_6
Step 7: CALL-0007 → police police_0
Step 8: CALL-0008 → ambulance ambulance_4

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
There's a man having chest pains at 159 Cedar Avenue. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 2 | fire_5 ETA 14 min | opened step 1
EVT-0003 | accident   | Central Plaza                  | sev 2 | ambulance_3 ETA 13 min | opened step 4
EVT-0004 | fire       | Pinecrest Homes                | sev 3 | fire_6 ETA 10 min | opened step 6
EVT-0005 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 4 min | opened step 7
EVT-0006 | accident   | Willow Creek Homes             | sev 4 | ambulance_4 ETA 6 min | opened step 8
EVT-0007 | fire       | Riverside Market               | sev 4 | fire_7 ETA 15 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0005
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Willow Creek Homes             | RETURNING → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [7 min], Riverside Market [7 min], Southbound Overpass [7 min], Downtown Precinct [7 min], Westside Fire Department [17 min]
Westside Fire Department (fire_station) → Riverside General Hospital [17 min], Central Plaza [8 min], Pinecrest Homes [10 min], Willow Creek Homes [15 min], Southbound Overpass [13 min], Downtown Precinct [20 min], Riverside Market [16 min]
Downtown Precinct (police_station) → Riverside General Hospital [7 min], Lakeview Residences [4 min], Riverside Market [4 min], Westside Fire Department [20 min]
Willow Creek Homes (residential) → Riverside General Hospital [7 min], Westside Fire Department [15 min], Riverside Market [3 min], Central Plaza [7 min], Southbound Overpass [8 min], Lakeview Residences [6 min], Pinecrest Homes [9 min]
Lakeview Residences (residential) → Downtown Precinct [4 min], Riverside Market [5 min], Willow Creek Homes [6 min], Southbound Overpass [15 min]
Pinecrest Homes (residential) → Westside Fire Department [10 min], Central Plaza [4 min], Willow Creek Homes [9 min], Riverside Market [11 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Downtown Precinct [4 min], Willow Creek Homes [3 min], Lakeview Residences [5 min], Pinecrest Homes [11 min], Westside Fire Department [16 min], Central Plaza [8 min], Southbound Overpass [11 min]
Central Plaza (commercial) → Westside Fire Department [8 min], Willow Creek Homes [7 min], Pinecrest Homes [4 min], Riverside Market [8 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Riverside General Hospital [7 min], Westside Fire Department [13 min], Willow Creek Homes [8 min], Central Plaza [11 min], Riverside Market [11 min], Lakeview Residences [15 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → police police_0
Step 8: CALL-0008 → ambulance ambulance_4
Step 9: CALL-0009 → fire fire_7

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0003", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Oh god, the whole kitchen is on fire at 975 Main Drive! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 2 | fire_5 ETA 14 min | opened step 1
EVT-0004 | fire       | Pinecrest Homes                | sev 3 | fire_6 ETA 10 min | opened step 6
EVT-0005 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 4 min | opened step 7
EVT-0006 | accident   | Willow Creek Homes             | sev 4 | ambulance_4 ETA 6 min | opened step 8
EVT-0007 | fire       | Riverside Market               | sev 4 | fire_7 ETA 15 min | opened step 9
EVT-0008 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 10 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Lakeview Residences            | ON_SCENE → EVT-0005
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Willow Creek Homes             | RETURNING → EVT-0002
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [7 min], Riverside Market [7 min], Southbound Overpass [7 min], Downtown Precinct [7 min], Westside Fire Department [17 min]
Westside Fire Department (fire_station) → Riverside General Hospital [17 min], Central Plaza [8 min], Pinecrest Homes [10 min], Willow Creek Homes [15 min], Southbound Overpass [13 min], Downtown Precinct [20 min], Riverside Market [16 min]
Downtown Precinct (police_station) → Riverside General Hospital [7 min], Lakeview Residences [4 min], Riverside Market [4 min], Westside Fire Department [20 min]
Willow Creek Homes (residential) → Riverside General Hospital [7 min], Westside Fire Department [15 min], Riverside Market [3 min], Central Plaza [7 min], Southbound Overpass [8 min], Lakeview Residences [6 min], Pinecrest Homes [9 min]
Lakeview Residences (residential) → Downtown Precinct [4 min], Riverside Market [5 min], Willow Creek Homes [6 min], Southbound Overpass [15 min]
Pinecrest Homes (residential) → Westside Fire Department [10 min], Central Plaza [4 min], Willow Creek Homes [9 min], Riverside Market [11 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Downtown Precinct [4 min], Willow Creek Homes [3 min], Lakeview Residences [5 min], Pinecrest Homes [11 min], Westside Fire Department [16 min], Central Plaza [8 min], Southbound Overpass [11 min]
Central Plaza (commercial) → Westside Fire Department [8 min], Willow Creek Homes [7 min], Pinecrest Homes [4 min], Riverside Market [8 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Riverside General Hospital [7 min], Westside Fire Department [13 min], Willow Creek Homes [8 min], Central Plaza [11 min], Riverside Market [11 min], Lakeview Residences [15 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → ambulance ambulance_4
Step 9: CALL-0009 → fire fire_7
Step 10: CALL-0010 → ambulance ?

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0007", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Multi-car pileup on Elm Drive near Willow Creek Homes! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 2 | fire_5 ETA 14 min | opened step 1
EVT-0004 | fire       | Pinecrest Homes                | sev 3 | fire_6 ETA 10 min | opened step 6
EVT-0005 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 4 min | opened step 7
EVT-0006 | accident   | Willow Creek Homes             | sev 4 | ambulance_4 ETA 6 min | opened step 8
EVT-0007 | fire       | Riverside Market               | sev 4 | fire_7 ETA 15 min | opened step 9
EVT-0008 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 10 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Lakeview Residences            | ON_SCENE → EVT-0005
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [7 min], Riverside Market [7 min], Southbound Overpass [7 min], Downtown Precinct [7 min], Westside Fire Department [17 min]
Westside Fire Department (fire_station) → Riverside General Hospital [17 min], Central Plaza [8 min], Pinecrest Homes [10 min], Willow Creek Homes [15 min], Southbound Overpass [13 min], Downtown Precinct [20 min], Riverside Market [16 min]
Downtown Precinct (police_station) → Riverside General Hospital [7 min], Lakeview Residences [4 min], Riverside Market [4 min], Westside Fire Department [20 min]
Willow Creek Homes (residential) → Riverside General Hospital [7 min], Westside Fire Department [15 min], Riverside Market [3 min], Central Plaza [7 min], Southbound Overpass [8 min], Lakeview Residences [6 min], Pinecrest Homes [9 min]
Lakeview Residences (residential) → Downtown Precinct [4 min], Riverside Market [5 min], Willow Creek Homes [6 min], Southbound Overpass [15 min]
Pinecrest Homes (residential) → Westside Fire Department [10 min], Central Plaza [4 min], Willow Creek Homes [9 min], Riverside Market [11 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Downtown Precinct [4 min], Willow Creek Homes [3 min], Lakeview Residences [5 min], Pinecrest Homes [11 min], Westside Fire Department [16 min], Central Plaza [8 min], Southbound Overpass [11 min]
Central Plaza (commercial) → Westside Fire Department [8 min], Willow Creek Homes [7 min], Pinecrest Homes [4 min], Riverside Market [8 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Riverside General Hospital [7 min], Westside Fire Department [13 min], Willow Creek Homes [8 min], Central Plaza [11 min], Riverside Market [11 min], Lakeview Residences [15 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → fire fire_7
Step 10: CALL-0010 → ambulance ?
Step 11: CALL-0011 → Duplicate of EVT-0007

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
I think I heard gunshots near 187 Elm Drive! People are running. I'm hiding inside Willow Creek Homes, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 2 | fire_5 ETA 14 min | opened step 1
EVT-0004 | fire       | Pinecrest Homes                | sev 3 | fire_6 ETA 10 min | opened step 6
EVT-0006 | accident   | Willow Creek Homes             | sev 4 | ambulance_4 ETA 6 min | opened step 8
EVT-0007 | fire       | Riverside Market               | sev 4 | fire_7 ETA 15 min | opened step 9
EVT-0008 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 10 min | opened step 10
EVT-0009 | accident   | Willow Creek Homes             | sev 4 | ambulance_2 ETA 6 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Lakeview Residences            | RETURNING → EVT-0005
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [7 min], Riverside Market [7 min], Southbound Overpass [7 min], Downtown Precinct [7 min], Westside Fire Department [17 min]
Westside Fire Department (fire_station) → Riverside General Hospital [17 min], Central Plaza [8 min], Pinecrest Homes [10 min], Willow Creek Homes [15 min], Southbound Overpass [13 min], Downtown Precinct [20 min], Riverside Market [16 min]
Downtown Precinct (police_station) → Riverside General Hospital [7 min], Lakeview Residences [4 min], Riverside Market [4 min], Westside Fire Department [20 min]
Willow Creek Homes (residential) → Riverside General Hospital [7 min], Westside Fire Department [15 min], Riverside Market [3 min], Central Plaza [7 min], Southbound Overpass [8 min], Lakeview Residences [6 min], Pinecrest Homes [9 min]
Lakeview Residences (residential) → Downtown Precinct [4 min], Riverside Market [5 min], Willow Creek Homes [6 min], Southbound Overpass [15 min]
Pinecrest Homes (residential) → Westside Fire Department [10 min], Central Plaza [4 min], Willow Creek Homes [9 min], Riverside Market [11 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Downtown Precinct [4 min], Willow Creek Homes [3 min], Lakeview Residences [5 min], Pinecrest Homes [11 min], Westside Fire Department [16 min], Central Plaza [8 min], Southbound Overpass [11 min]
Central Plaza (commercial) → Westside Fire Department [8 min], Willow Creek Homes [7 min], Pinecrest Homes [4 min], Riverside Market [8 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Riverside General Hospital [7 min], Westside Fire Department [13 min], Willow Creek Homes [8 min], Central Plaza [11 min], Riverside Market [11 min], Lakeview Residences [15 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → ambulance ?
Step 11: CALL-0011 → Duplicate of EVT-0007
Step 12: CALL-0012 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}