[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
Someone's not breathing at Willow Creek Homes! A bystander is doing CPR. Please send an ambulance to Pine Lane immediately!

=== ACTIVE EVENTS ===
EVT-0005 | medical    | Cedar Park Village             | sev 2 | HELD → ambulance_2 | opened step 5
EVT-0007 | medical    | Cedar Park Village             | sev 3 | HELD → ambulance_2 | opened step 8
EVT-0008 | crime      | Cedar Park Village             | sev 5 | police_1 ETA 18 min | opened step 9
EVT-0010 | fire       | Cedar Park Village             | sev 5 | fire_5 ETA 18 min | opened step 13
EVT-0011 | accident   | Willow Creek Homes             | sev 3 | ambulance_3 ETA 9 min | opened step 15
EVT-0012 | medical    | Riverside Market               | sev 2 | HELD → ambulance_2 | opened step 16
EVT-0013 | accident   | Riverside Market               | sev 5 | ambulance_2 ETA 5 min | opened step 18

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0008
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0013
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0011
fire_4          | fire       | Willow Creek Homes             | RETURNING → EVT-0001
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0010

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Eastgate Roundabout [2 min], Riverside Market [5 min], Central Fire Station [7 min], Downtown Precinct [7 min], Sunset Villas [8 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [7 min], Riverside Market [12 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Riverside General Hospital [7 min], Eastgate Roundabout [5 min]
Willow Creek Homes (residential) → Cedar Park Village [3 min], Sunset Villas [2 min], Eastgate Roundabout [11 min]
Cedar Park Village (residential) → Willow Creek Homes [3 min], Sunset Villas [4 min]
Sunset Villas (residential) → Willow Creek Homes [2 min], Cedar Park Village [4 min], Riverside General Hospital [8 min]
Riverside Market (commercial) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Fire Station [12 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [2 min], Central Fire Station [7 min], Downtown Precinct [5 min], Riverside Market [4 min], Willow Creek Homes [11 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → Duplicate of EVT-0010
Step 18: CALL-0018 → ambulance ?
Step 19: CALL-0019 → Duplicate of EVT-0005

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Someone's not breathing at Sunset Villas! A bystander is doing CPR. Please send an ambulance to Oak Street immediately!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [6 min], Central Police Station [6 min], Pinecrest Homes [7 min], Willow Creek Homes [10 min]
Central Fire Station (fire_station) → Downtown Mall [1 min], Sunset Villas [3 min], Central Crossroads [5 min], Pinecrest Homes [6 min], Central Police Station [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [6 min], Willow Creek Homes [4 min], Elmwood Terrace [5 min], Parkside Shopping Center [4 min], Central Fire Station [13 min], Downtown Mall [12 min]
Sunset Villas (residential) → Central Fire Station [3 min], Downtown Mall [4 min], Elmwood Terrace [10 min], Parkside Shopping Center [5 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [7 min], Central Fire Station [6 min], Central Crossroads [2 min], Elmwood Terrace [4 min], Downtown Mall [5 min], Parkside Shopping Center [5 min]
Willow Creek Homes (residential) → Central Police Station [4 min], Parkside Shopping Center [8 min], Elmwood Terrace [9 min], St. Mary's Medical Center [10 min], Central Crossroads [10 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [6 min], Central Police Station [5 min], Sunset Villas [10 min], Pinecrest Homes [4 min], Willow Creek Homes [9 min], Central Crossroads [4 min]
Downtown Mall (commercial) → Central Fire Station [1 min], Sunset Villas [4 min], Pinecrest Homes [5 min], Central Police Station [12 min]
Parkside Shopping Center (commercial) → Central Police Station [4 min], Willow Creek Homes [8 min], Central Crossroads [5 min], Sunset Villas [5 min], Pinecrest Homes [5 min]
Central Crossroads (road_junction) → Central Fire Station [5 min], Pinecrest Homes [2 min], Willow Creek Homes [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Yeah there's a small fire in a dumpster near Parkside Shopping Center on Maple Lane. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Sunset Villas                  | sev 4 | ambulance_3 ETA 15 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [6 min], Central Police Station [6 min], Pinecrest Homes [7 min], Willow Creek Homes [10 min]
Central Fire Station (fire_station) → Downtown Mall [1 min], Sunset Villas [3 min], Central Crossroads [5 min], Pinecrest Homes [6 min], Central Police Station [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [6 min], Willow Creek Homes [4 min], Elmwood Terrace [5 min], Parkside Shopping Center [4 min], Central Fire Station [13 min], Downtown Mall [12 min]
Sunset Villas (residential) → Central Fire Station [3 min], Downtown Mall [4 min], Elmwood Terrace [10 min], Parkside Shopping Center [5 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [7 min], Central Fire Station [6 min], Central Crossroads [2 min], Elmwood Terrace [4 min], Downtown Mall [5 min], Parkside Shopping Center [5 min]
Willow Creek Homes (residential) → Central Police Station [4 min], Parkside Shopping Center [8 min], Elmwood Terrace [9 min], St. Mary's Medical Center [10 min], Central Crossroads [10 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [6 min], Central Police Station [5 min], Sunset Villas [10 min], Pinecrest Homes [4 min], Willow Creek Homes [9 min], Central Crossroads [4 min]
Downtown Mall (commercial) → Central Fire Station [1 min], Sunset Villas [4 min], Pinecrest Homes [5 min], Central Police Station [12 min]
Parkside Shopping Center (commercial) → Central Police Station [4 min], Willow Creek Homes [8 min], Central Crossroads [5 min], Sunset Villas [5 min], Pinecrest Homes [5 min]
Central Crossroads (road_junction) → Central Fire Station [5 min], Pinecrest Homes [2 min], Willow Creek Homes [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 985 Elm Street, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Sunset Villas                  | sev 4 | ambulance_3 ETA 15 min | opened step 1
EVT-0002 | fire       | Parkside Shopping Center       | sev 3 | fire_5 ETA 8 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [6 min], Central Police Station [6 min], Pinecrest Homes [7 min], Willow Creek Homes [10 min]
Central Fire Station (fire_station) → Downtown Mall [1 min], Sunset Villas [3 min], Central Crossroads [5 min], Pinecrest Homes [6 min], Central Police Station [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [6 min], Willow Creek Homes [4 min], Elmwood Terrace [5 min], Parkside Shopping Center [4 min], Central Fire Station [13 min], Downtown Mall [12 min]
Sunset Villas (residential) → Central Fire Station [3 min], Downtown Mall [4 min], Elmwood Terrace [10 min], Parkside Shopping Center [5 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [7 min], Central Fire Station [6 min], Central Crossroads [2 min], Elmwood Terrace [4 min], Downtown Mall [5 min], Parkside Shopping Center [5 min]
Willow Creek Homes (residential) → Central Police Station [4 min], Parkside Shopping Center [8 min], Elmwood Terrace [9 min], St. Mary's Medical Center [10 min], Central Crossroads [10 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [6 min], Central Police Station [5 min], Sunset Villas [10 min], Pinecrest Homes [4 min], Willow Creek Homes [9 min], Central Crossroads [4 min]
Downtown Mall (commercial) → Central Fire Station [1 min], Sunset Villas [4 min], Pinecrest Homes [5 min], Central Police Station [12 min]
Parkside Shopping Center (commercial) → Central Police Station [4 min], Willow Creek Homes [8 min], Central Crossroads [5 min], Sunset Villas [5 min], Pinecrest Homes [5 min]
Central Crossroads (road_junction) → Central Fire Station [5 min], Pinecrest Homes [2 min], Willow Creek Homes [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
I just got mugged near Sunset Villas! The guy ran towards Sunset Avenue. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Sunset Villas                  | sev 4 | ambulance_3 ETA 15 min | opened step 1
EVT-0002 | fire       | Parkside Shopping Center       | sev 3 | fire_5 ETA 8 min | opened step 2
EVT-0003 | medical    | Pinecrest Homes                | sev 3 | ambulance_4 ETA 6 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [6 min], Central Police Station [6 min], Pinecrest Homes [7 min], Willow Creek Homes [10 min]
Central Fire Station (fire_station) → Downtown Mall [1 min], Sunset Villas [3 min], Central Crossroads [5 min], Pinecrest Homes [6 min], Central Police Station [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [6 min], Willow Creek Homes [4 min], Elmwood Terrace [5 min], Parkside Shopping Center [4 min], Central Fire Station [13 min], Downtown Mall [12 min]
Sunset Villas (residential) → Central Fire Station [3 min], Downtown Mall [4 min], Elmwood Terrace [10 min], Parkside Shopping Center [5 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [7 min], Central Fire Station [6 min], Central Crossroads [2 min], Elmwood Terrace [4 min], Downtown Mall [5 min], Parkside Shopping Center [5 min]
Willow Creek Homes (residential) → Central Police Station [4 min], Parkside Shopping Center [8 min], Elmwood Terrace [9 min], St. Mary's Medical Center [10 min], Central Crossroads [10 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [6 min], Central Police Station [5 min], Sunset Villas [10 min], Pinecrest Homes [4 min], Willow Creek Homes [9 min], Central Crossroads [4 min]
Downtown Mall (commercial) → Central Fire Station [1 min], Sunset Villas [4 min], Pinecrest Homes [5 min], Central Police Station [12 min]
Parkside Shopping Center (commercial) → Central Police Station [4 min], Willow Creek Homes [8 min], Central Crossroads [5 min], Sunset Villas [5 min], Pinecrest Homes [5 min]
Central Crossroads (road_junction) → Central Fire Station [5 min], Pinecrest Homes [2 min], Willow Creek Homes [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → fire fire_5
Step 3: CALL-0003 → ambulance ambulance_4

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Someone fainted at Sunset Villas. They're breathing okay now but look really pale. We're on Oak Street.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Sunset Villas                  | sev 4 | ambulance_3 ETA 15 min | opened step 1
EVT-0002 | fire       | Parkside Shopping Center       | sev 3 | fire_5 ETA 8 min | opened step 2
EVT-0003 | medical    | Pinecrest Homes                | sev 3 | ambulance_4 ETA 6 min | opened step 3
EVT-0004 | crime      | Sunset Villas                  | sev 5 | police_0 ETA 9 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0004
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [6 min], Central Police Station [6 min], Pinecrest Homes [7 min], Willow Creek Homes [10 min]
Central Fire Station (fire_station) → Downtown Mall [1 min], Sunset Villas [3 min], Central Crossroads [5 min], Pinecrest Homes [6 min], Central Police Station [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [6 min], Willow Creek Homes [4 min], Elmwood Terrace [5 min], Parkside Shopping Center [4 min], Central Fire Station [13 min], Downtown Mall [12 min]
Sunset Villas (residential) → Central Fire Station [3 min], Downtown Mall [4 min], Elmwood Terrace [10 min], Parkside Shopping Center [5 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [7 min], Central Fire Station [6 min], Central Crossroads [2 min], Elmwood Terrace [4 min], Downtown Mall [5 min], Parkside Shopping Center [5 min]
Willow Creek Homes (residential) → Central Police Station [4 min], Parkside Shopping Center [8 min], Elmwood Terrace [9 min], St. Mary's Medical Center [10 min], Central Crossroads [10 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [6 min], Central Police Station [5 min], Sunset Villas [10 min], Pinecrest Homes [4 min], Willow Creek Homes [9 min], Central Crossroads [4 min]
Downtown Mall (commercial) → Central Fire Station [1 min], Sunset Villas [4 min], Pinecrest Homes [5 min], Central Police Station [12 min]
Parkside Shopping Center (commercial) → Central Police Station [4 min], Willow Creek Homes [8 min], Central Crossroads [5 min], Sunset Villas [5 min], Pinecrest Homes [5 min]
Central Crossroads (road_junction) → Central Fire Station [5 min], Pinecrest Homes [2 min], Willow Creek Homes [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → fire fire_5
Step 3: CALL-0003 → ambulance ambulance_4
Step 4: CALL-0004 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
A cyclist got hit by a car near Downtown Mall. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Sunset Villas                  | sev 4 | ambulance_3 ETA 15 min | opened step 1
EVT-0002 | fire       | Parkside Shopping Center       | sev 3 | fire_5 ETA 8 min | opened step 2
EVT-0003 | medical    | Pinecrest Homes                | sev 3 | ambulance_4 ETA 6 min | opened step 3
EVT-0004 | crime      | Sunset Villas                  | sev 5 | police_0 ETA 9 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0004
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [6 min], Central Police Station [6 min], Pinecrest Homes [7 min], Willow Creek Homes [10 min]
Central Fire Station (fire_station) → Downtown Mall [1 min], Sunset Villas [3 min], Central Crossroads [5 min], Pinecrest Homes [6 min], Central Police Station [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [6 min], Willow Creek Homes [4 min], Elmwood Terrace [5 min], Parkside Shopping Center [4 min], Central Fire Station [13 min], Downtown Mall [12 min]
Sunset Villas (residential) → Central Fire Station [3 min], Downtown Mall [4 min], Elmwood Terrace [10 min], Parkside Shopping Center [5 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [7 min], Central Fire Station [6 min], Central Crossroads [2 min], Elmwood Terrace [4 min], Downtown Mall [5 min], Parkside Shopping Center [5 min]
Willow Creek Homes (residential) → Central Police Station [4 min], Parkside Shopping Center [8 min], Elmwood Terrace [9 min], St. Mary's Medical Center [10 min], Central Crossroads [10 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [6 min], Central Police Station [5 min], Sunset Villas [10 min], Pinecrest Homes [4 min], Willow Creek Homes [9 min], Central Crossroads [4 min]
Downtown Mall (commercial) → Central Fire Station [1 min], Sunset Villas [4 min], Pinecrest Homes [5 min], Central Police Station [12 min]
Parkside Shopping Center (commercial) → Central Police Station [4 min], Willow Creek Homes [8 min], Central Crossroads [5 min], Sunset Villas [5 min], Pinecrest Homes [5 min]
Central Crossroads (road_junction) → Central Fire Station [5 min], Pinecrest Homes [2 min], Willow Creek Homes [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ambulance_4
Step 4: CALL-0004 → police police_0
Step 5: CALL-0005 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_4", "from_event_id": "EVT-0003", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Yeah there's a small fire in a dumpster near Parkside Shopping Center on Maple Lane. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Sunset Villas                  | sev 4 | ambulance_3 ETA 15 min | opened step 1
EVT-0002 | fire       | Parkside Shopping Center       | sev 3 | fire_5 ETA 8 min | opened step 2
EVT-0003 | medical    | Pinecrest Homes                | sev 3 | UNASSIGNED | opened step 3
EVT-0004 | crime      | Sunset Villas                  | sev 5 | police_0 ETA 9 min | opened step 4
EVT-0005 | accident   | Downtown Mall                  | sev 4 | ambulance_4 ETA 11 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0004
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [6 min], Central Police Station [6 min], Pinecrest Homes [7 min], Willow Creek Homes [10 min]
Central Fire Station (fire_station) → Downtown Mall [1 min], Sunset Villas [3 min], Central Crossroads [5 min], Pinecrest Homes [6 min], Central Police Station [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [6 min], Willow Creek Homes [4 min], Elmwood Terrace [5 min], Parkside Shopping Center [4 min], Central Fire Station [13 min], Downtown Mall [12 min]
Sunset Villas (residential) → Central Fire Station [3 min], Downtown Mall [4 min], Elmwood Terrace [10 min], Parkside Shopping Center [5 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [7 min], Central Fire Station [6 min], Central Crossroads [2 min], Elmwood Terrace [4 min], Downtown Mall [5 min], Parkside Shopping Center [5 min]
Willow Creek Homes (residential) → Central Police Station [4 min], Parkside Shopping Center [8 min], Elmwood Terrace [9 min], St. Mary's Medical Center [10 min], Central Crossroads [10 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [6 min], Central Police Station [5 min], Sunset Villas [10 min], Pinecrest Homes [4 min], Willow Creek Homes [9 min], Central Crossroads [4 min]
Downtown Mall (commercial) → Central Fire Station [1 min], Sunset Villas [4 min], Pinecrest Homes [5 min], Central Police Station [12 min]
Parkside Shopping Center (commercial) → Central Police Station [4 min], Willow Creek Homes [8 min], Central Crossroads [5 min], Sunset Villas [5 min], Pinecrest Homes [5 min]
Central Crossroads (road_junction) → Central Fire Station [5 min], Pinecrest Homes [2 min], Willow Creek Homes [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → police police_0
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → ambulance ?

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
I think I heard gunshots near 908 Oak Street! People are running. I'm hiding inside Sunset Villas, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Sunset Villas                  | sev 4 | ambulance_3 ETA 15 min | opened step 1
EVT-0002 | fire       | Parkside Shopping Center       | sev 3 | fire_5 ETA 8 min | opened step 2
EVT-0004 | crime      | Sunset Villas                  | sev 5 | police_0 ETA 9 min | opened step 4
EVT-0005 | accident   | Downtown Mall                  | sev 4 | ambulance_4 ETA 11 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0004
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [6 min], Central Police Station [6 min], Pinecrest Homes [7 min], Willow Creek Homes [10 min]
Central Fire Station (fire_station) → Downtown Mall [1 min], Sunset Villas [3 min], Central Crossroads [5 min], Pinecrest Homes [6 min], Central Police Station [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [6 min], Willow Creek Homes [4 min], Elmwood Terrace [5 min], Parkside Shopping Center [4 min], Central Fire Station [13 min], Downtown Mall [12 min]
Sunset Villas (residential) → Central Fire Station [3 min], Downtown Mall [4 min], Elmwood Terrace [10 min], Parkside Shopping Center [5 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [7 min], Central Fire Station [6 min], Central Crossroads [2 min], Elmwood Terrace [4 min], Downtown Mall [5 min], Parkside Shopping Center [5 min]
Willow Creek Homes (residential) → Central Police Station [4 min], Parkside Shopping Center [8 min], Elmwood Terrace [9 min], St. Mary's Medical Center [10 min], Central Crossroads [10 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [6 min], Central Police Station [5 min], Sunset Villas [10 min], Pinecrest Homes [4 min], Willow Creek Homes [9 min], Central Crossroads [4 min]
Downtown Mall (commercial) → Central Fire Station [1 min], Sunset Villas [4 min], Pinecrest Homes [5 min], Central Police Station [12 min]
Parkside Shopping Center (commercial) → Central Police Station [4 min], Willow Creek Homes [8 min], Central Crossroads [5 min], Sunset Villas [5 min], Pinecrest Homes [5 min]
Central Crossroads (road_junction) → Central Fire Station [5 min], Pinecrest Homes [2 min], Willow Creek Homes [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → ambulance ?
Step 7: CALL-0007 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
There's been some kind of mass incident at Pinecrest Homes — multiple people down, some not moving. We need everything, Elm Street entrance.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Sunset Villas                  | sev 4 | ambulance_3 ETA 15 min | opened step 1
EVT-0002 | fire       | Parkside Shopping Center       | sev 3 | fire_5 ETA 8 min | opened step 2
EVT-0004 | crime      | Sunset Villas                  | sev 5 | police_0 ETA 9 min | opened step 4
EVT-0005 | accident   | Downtown Mall                  | sev 4 | ambulance_4 ETA 11 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0004
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [6 min], Central Police Station [6 min], Pinecrest Homes [7 min], Willow Creek Homes [10 min]
Central Fire Station (fire_station) → Downtown Mall [1 min], Sunset Villas [3 min], Central Crossroads [5 min], Pinecrest Homes [6 min], Central Police Station [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [6 min], Willow Creek Homes [4 min], Elmwood Terrace [5 min], Parkside Shopping Center [4 min], Central Fire Station [13 min], Downtown Mall [12 min]
Sunset Villas (residential) → Central Fire Station [3 min], Downtown Mall [4 min], Elmwood Terrace [10 min], Parkside Shopping Center [5 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [7 min], Central Fire Station [6 min], Central Crossroads [2 min], Elmwood Terrace [4 min], Downtown Mall [5 min], Parkside Shopping Center [5 min]
Willow Creek Homes (residential) → Central Police Station [4 min], Parkside Shopping Center [8 min], Elmwood Terrace [9 min], St. Mary's Medical Center [10 min], Central Crossroads [10 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [6 min], Central Police Station [5 min], Sunset Villas [10 min], Pinecrest Homes [4 min], Willow Creek Homes [9 min], Central Crossroads [4 min]
Downtown Mall (commercial) → Central Fire Station [1 min], Sunset Villas [4 min], Pinecrest Homes [5 min], Central Police Station [12 min]
Parkside Shopping Center (commercial) → Central Police Station [4 min], Willow Creek Homes [8 min], Central Crossroads [5 min], Sunset Villas [5 min], Pinecrest Homes [5 min]
Central Crossroads (road_junction) → Central Fire Station [5 min], Pinecrest Homes [2 min], Willow Creek Homes [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → ambulance ?
Step 7: CALL-0007 → Duplicate of EVT-0002
Step 8: CALL-0008 → Duplicate of EVT-0004

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0001", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
There's been some kind of mass incident at Willow Creek Homes — multiple people down, some not moving. We need everything, Third Road entrance.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Parkside Shopping Center       | sev 3 | fire_5 ETA 8 min | opened step 2
EVT-0004 | crime      | Sunset Villas                  | sev 5 | police_0 ETA 9 min | opened step 4
EVT-0005 | accident   | Downtown Mall                  | sev 4 | ambulance_4 ETA 11 min | opened step 6
EVT-0006 | medical    | Pinecrest Homes                | sev 5 | ambulance_3 ETA 6 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0004
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_5          | fire       | Parkside Shopping Center       | ON_SCENE → EVT-0002
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [6 min], Central Police Station [6 min], Pinecrest Homes [7 min], Willow Creek Homes [10 min]
Central Fire Station (fire_station) → Downtown Mall [1 min], Sunset Villas [3 min], Central Crossroads [5 min], Pinecrest Homes [6 min], Central Police Station [13 min]
Central Police Station (police_station) → St. Mary's Medical Center [6 min], Willow Creek Homes [4 min], Elmwood Terrace [5 min], Parkside Shopping Center [4 min], Central Fire Station [13 min], Downtown Mall [12 min]
Sunset Villas (residential) → Central Fire Station [3 min], Downtown Mall [4 min], Elmwood Terrace [10 min], Parkside Shopping Center [5 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [7 min], Central Fire Station [6 min], Central Crossroads [2 min], Elmwood Terrace [4 min], Downtown Mall [5 min], Parkside Shopping Center [5 min]
Willow Creek Homes (residential) → Central Police Station [4 min], Parkside Shopping Center [8 min], Elmwood Terrace [9 min], St. Mary's Medical Center [10 min], Central Crossroads [10 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [6 min], Central Police Station [5 min], Sunset Villas [10 min], Pinecrest Homes [4 min], Willow Creek Homes [9 min], Central Crossroads [4 min]
Downtown Mall (commercial) → Central Fire Station [1 min], Sunset Villas [4 min], Pinecrest Homes [5 min], Central Police Station [12 min]
Parkside Shopping Center (commercial) → Central Police Station [4 min], Willow Creek Homes [8 min], Central Crossroads [5 min], Sunset Villas [5 min], Pinecrest Homes [5 min]
Central Crossroads (road_junction) → Central Fire Station [5 min], Pinecrest Homes [2 min], Willow Creek Homes [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0002
Step 8: CALL-0008 → Duplicate of EVT-0004
Step 9: CALL-0009 → ambulance ?

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_4", "from_event_id": "EVT-0005", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 495 Park Lane, please hurry!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE
fire_8          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Westside Fire Department [3 min], Parkside Shopping Center [9 min], Aspen Ridge [12 min], Lakeview Residences [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Parkside Shopping Center [9 min], Westway Intersection [13 min], Riverside Market [16 min]
Metro Police HQ (police_station) → Westway Intersection [3 min], Aspen Ridge [6 min], Lakeview Residences [6 min], Parkside Shopping Center [7 min]
Aspen Ridge (residential) → Riverside General Hospital [12 min], Westside Fire Department [7 min], Metro Police HQ [6 min], Westway Intersection [6 min], Cedar Park Village [13 min], Lakeview Residences [8 min], Parkside Shopping Center [6 min]
Cedar Park Village (residential) → Riverside Market [3 min], Parkside Shopping Center [7 min], Lakeview Residences [8 min], Aspen Ridge [13 min]
Lakeview Residences (residential) → Riverside General Hospital [12 min], Metro Police HQ [6 min], Cedar Park Village [8 min], Parkside Shopping Center [3 min], Aspen Ridge [8 min], Riverside Market [6 min], Westway Intersection [8 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [9 min], Westside Fire Department [9 min], Metro Police HQ [7 min], Cedar Park Village [7 min], Lakeview Residences [3 min], Aspen Ridge [6 min], Riverside Market [8 min], Westway Intersection [8 min]
Riverside Market (commercial) → Westside Fire Department [16 min], Cedar Park Village [3 min], Lakeview Residences [6 min], Parkside Shopping Center [8 min]
Westway Intersection (road_junction) → Westside Fire Department [13 min], Metro Police HQ [3 min], Aspen Ridge [6 min], Lakeview Residences [8 min], Parkside Shopping Center [8 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's been some kind of mass incident at Riverside Market — multiple people down, some not moving. We need everything, Main Street entrance.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 9 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE
fire_8          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Westside Fire Department [3 min], Parkside Shopping Center [9 min], Aspen Ridge [12 min], Lakeview Residences [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Parkside Shopping Center [9 min], Westway Intersection [13 min], Riverside Market [16 min]
Metro Police HQ (police_station) → Westway Intersection [3 min], Aspen Ridge [6 min], Lakeview Residences [6 min], Parkside Shopping Center [7 min]
Aspen Ridge (residential) → Riverside General Hospital [12 min], Westside Fire Department [7 min], Metro Police HQ [6 min], Westway Intersection [6 min], Cedar Park Village [13 min], Lakeview Residences [8 min], Parkside Shopping Center [6 min]
Cedar Park Village (residential) → Riverside Market [3 min], Parkside Shopping Center [7 min], Lakeview Residences [8 min], Aspen Ridge [13 min]
Lakeview Residences (residential) → Riverside General Hospital [12 min], Metro Police HQ [6 min], Cedar Park Village [8 min], Parkside Shopping Center [3 min], Aspen Ridge [8 min], Riverside Market [6 min], Westway Intersection [8 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [9 min], Westside Fire Department [9 min], Metro Police HQ [7 min], Cedar Park Village [7 min], Lakeview Residences [3 min], Aspen Ridge [6 min], Riverside Market [8 min], Westway Intersection [8 min]
Riverside Market (commercial) → Westside Fire Department [16 min], Cedar Park Village [3 min], Lakeview Residences [6 min], Parkside Shopping Center [8 min]
Westway Intersection (road_junction) → Westside Fire Department [13 min], Metro Police HQ [3 min], Aspen Ridge [6 min], Lakeview Residences [8 min], Parkside Shopping Center [8 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Someone fainted at Riverside Market. They're breathing okay now but look really pale. We're on Main Street.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 9 min | opened step 1
EVT-0002 | medical    | Riverside Market               | sev 5 | ambulance_4 ETA 17 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE
fire_8          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Westside Fire Department [3 min], Parkside Shopping Center [9 min], Aspen Ridge [12 min], Lakeview Residences [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Parkside Shopping Center [9 min], Westway Intersection [13 min], Riverside Market [16 min]
Metro Police HQ (police_station) → Westway Intersection [3 min], Aspen Ridge [6 min], Lakeview Residences [6 min], Parkside Shopping Center [7 min]
Aspen Ridge (residential) → Riverside General Hospital [12 min], Westside Fire Department [7 min], Metro Police HQ [6 min], Westway Intersection [6 min], Cedar Park Village [13 min], Lakeview Residences [8 min], Parkside Shopping Center [6 min]
Cedar Park Village (residential) → Riverside Market [3 min], Parkside Shopping Center [7 min], Lakeview Residences [8 min], Aspen Ridge [13 min]
Lakeview Residences (residential) → Riverside General Hospital [12 min], Metro Police HQ [6 min], Cedar Park Village [8 min], Parkside Shopping Center [3 min], Aspen Ridge [8 min], Riverside Market [6 min], Westway Intersection [8 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [9 min], Westside Fire Department [9 min], Metro Police HQ [7 min], Cedar Park Village [7 min], Lakeview Residences [3 min], Aspen Ridge [6 min], Riverside Market [8 min], Westway Intersection [8 min]
Riverside Market (commercial) → Westside Fire Department [16 min], Cedar Park Village [3 min], Lakeview Residences [6 min], Parkside Shopping Center [8 min]
Westway Intersection (road_junction) → Westside Fire Department [13 min], Metro Police HQ [3 min], Aspen Ridge [6 min], Lakeview Residences [8 min], Parkside Shopping Center [8 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's a man having chest pains at 253 Main Street. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 9 min | opened step 1
EVT-0002 | medical    | Riverside Market               | sev 5 | ambulance_4 ETA 17 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE
fire_8          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Westside Fire Department [3 min], Parkside Shopping Center [9 min], Aspen Ridge [12 min], Lakeview Residences [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Parkside Shopping Center [9 min], Westway Intersection [13 min], Riverside Market [16 min]
Metro Police HQ (police_station) → Westway Intersection [3 min], Aspen Ridge [6 min], Lakeview Residences [6 min], Parkside Shopping Center [7 min]
Aspen Ridge (residential) → Riverside General Hospital [12 min], Westside Fire Department [7 min], Metro Police HQ [6 min], Westway Intersection [6 min], Cedar Park Village [13 min], Lakeview Residences [8 min], Parkside Shopping Center [6 min]
Cedar Park Village (residential) → Riverside Market [3 min], Parkside Shopping Center [7 min], Lakeview Residences [8 min], Aspen Ridge [13 min]
Lakeview Residences (residential) → Riverside General Hospital [12 min], Metro Police HQ [6 min], Cedar Park Village [8 min], Parkside Shopping Center [3 min], Aspen Ridge [8 min], Riverside Market [6 min], Westway Intersection [8 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [9 min], Westside Fire Department [9 min], Metro Police HQ [7 min], Cedar Park Village [7 min], Lakeview Residences [3 min], Aspen Ridge [6 min], Riverside Market [8 min], Westway Intersection [8 min]
Riverside Market (commercial) → Westside Fire Department [16 min], Cedar Park Village [3 min], Lakeview Residences [6 min], Parkside Shopping Center [8 min]
Westway Intersection (road_junction) → Westside Fire Department [13 min], Metro Police HQ [3 min], Aspen Ridge [6 min], Lakeview Residences [8 min], Parkside Shopping Center [8 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → ambulance ambulance_4
Step 3: CALL-0003 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Pedestrian hit by a truck at Cedar Lane near Riverside Market. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 9 min | opened step 1
EVT-0002 | medical    | Riverside Market               | sev 5 | ambulance_4 ETA 17 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE
fire_8          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Westside Fire Department [3 min], Parkside Shopping Center [9 min], Aspen Ridge [12 min], Lakeview Residences [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Parkside Shopping Center [9 min], Westway Intersection [13 min], Riverside Market [16 min]
Metro Police HQ (police_station) → Westway Intersection [3 min], Aspen Ridge [6 min], Lakeview Residences [6 min], Parkside Shopping Center [7 min]
Aspen Ridge (residential) → Riverside General Hospital [12 min], Westside Fire Department [7 min], Metro Police HQ [6 min], Westway Intersection [6 min], Cedar Park Village [13 min], Lakeview Residences [8 min], Parkside Shopping Center [6 min]
Cedar Park Village (residential) → Riverside Market [3 min], Parkside Shopping Center [7 min], Lakeview Residences [8 min], Aspen Ridge [13 min]
Lakeview Residences (residential) → Riverside General Hospital [12 min], Metro Police HQ [6 min], Cedar Park Village [8 min], Parkside Shopping Center [3 min], Aspen Ridge [8 min], Riverside Market [6 min], Westway Intersection [8 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [9 min], Westside Fire Department [9 min], Metro Police HQ [7 min], Cedar Park Village [7 min], Lakeview Residences [3 min], Aspen Ridge [6 min], Riverside Market [8 min], Westway Intersection [8 min]
Riverside Market (commercial) → Westside Fire Department [16 min], Cedar Park Village [3 min], Lakeview Residences [6 min], Parkside Shopping Center [8 min]
Westway Intersection (road_junction) → Westside Fire Department [13 min], Metro Police HQ [3 min], Aspen Ridge [6 min], Lakeview Residences [8 min], Parkside Shopping Center [8 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_4
Step 3: CALL-0003 → Duplicate of EVT-0002
Step 4: CALL-0004 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Someone fainted at Riverside Market. They're breathing okay now but look really pale. We're on Main Street.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 9 min | opened step 1
EVT-0002 | medical    | Riverside Market               | sev 5 | ambulance_4 ETA 17 min | opened step 2
EVT-0003 | accident   | Riverside Market               | sev 1 | ambulance_5 ETA 17 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE
fire_8          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Westside Fire Department [3 min], Parkside Shopping Center [9 min], Aspen Ridge [12 min], Lakeview Residences [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Parkside Shopping Center [9 min], Westway Intersection [13 min], Riverside Market [16 min]
Metro Police HQ (police_station) → Westway Intersection [3 min], Aspen Ridge [6 min], Lakeview Residences [6 min], Parkside Shopping Center [7 min]
Aspen Ridge (residential) → Riverside General Hospital [12 min], Westside Fire Department [7 min], Metro Police HQ [6 min], Westway Intersection [6 min], Cedar Park Village [13 min], Lakeview Residences [8 min], Parkside Shopping Center [6 min]
Cedar Park Village (residential) → Riverside Market [3 min], Parkside Shopping Center [7 min], Lakeview Residences [8 min], Aspen Ridge [13 min]
Lakeview Residences (residential) → Riverside General Hospital [12 min], Metro Police HQ [6 min], Cedar Park Village [8 min], Parkside Shopping Center [3 min], Aspen Ridge [8 min], Riverside Market [6 min], Westway Intersection [8 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [9 min], Westside Fire Department [9 min], Metro Police HQ [7 min], Cedar Park Village [7 min], Lakeview Residences [3 min], Aspen Ridge [6 min], Riverside Market [8 min], Westway Intersection [8 min]
Riverside Market (commercial) → Westside Fire Department [16 min], Cedar Park Village [3 min], Lakeview Residences [6 min], Parkside Shopping Center [8 min]
Westway Intersection (road_junction) → Westside Fire Department [13 min], Metro Police HQ [3 min], Aspen Ridge [6 min], Lakeview Residences [8 min], Parkside Shopping Center [8 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0002
Step 4: CALL-0004 → Duplicate of EVT-0002
Step 5: CALL-0005 → ambulance ambulance_5

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
There's a man having chest pains at 457 Main Street. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 9 min | opened step 1
EVT-0002 | medical    | Riverside Market               | sev 5 | ambulance_4 ETA 17 min | opened step 2
EVT-0003 | accident   | Riverside Market               | sev 1 | ambulance_5 ETA 17 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE
fire_8          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Westside Fire Department [3 min], Parkside Shopping Center [9 min], Aspen Ridge [12 min], Lakeview Residences [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Parkside Shopping Center [9 min], Westway Intersection [13 min], Riverside Market [16 min]
Metro Police HQ (police_station) → Westway Intersection [3 min], Aspen Ridge [6 min], Lakeview Residences [6 min], Parkside Shopping Center [7 min]
Aspen Ridge (residential) → Riverside General Hospital [12 min], Westside Fire Department [7 min], Metro Police HQ [6 min], Westway Intersection [6 min], Cedar Park Village [13 min], Lakeview Residences [8 min], Parkside Shopping Center [6 min]
Cedar Park Village (residential) → Riverside Market [3 min], Parkside Shopping Center [7 min], Lakeview Residences [8 min], Aspen Ridge [13 min]
Lakeview Residences (residential) → Riverside General Hospital [12 min], Metro Police HQ [6 min], Cedar Park Village [8 min], Parkside Shopping Center [3 min], Aspen Ridge [8 min], Riverside Market [6 min], Westway Intersection [8 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [9 min], Westside Fire Department [9 min], Metro Police HQ [7 min], Cedar Park Village [7 min], Lakeview Residences [3 min], Aspen Ridge [6 min], Riverside Market [8 min], Westway Intersection [8 min]
Riverside Market (commercial) → Westside Fire Department [16 min], Cedar Park Village [3 min], Lakeview Residences [6 min], Parkside Shopping Center [8 min]
Westway Intersection (road_junction) → Westside Fire Department [13 min], Metro Police HQ [3 min], Aspen Ridge [6 min], Lakeview Residences [8 min], Parkside Shopping Center [8 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0002
Step 5: CALL-0005 → ambulance ambulance_5
Step 6: CALL-0006 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 337 Park Lane, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 9 min | opened step 1
EVT-0002 | medical    | Riverside Market               | sev 5 | ambulance_4 ETA 17 min | opened step 2
EVT-0003 | accident   | Riverside Market               | sev 1 | ambulance_5 ETA 17 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE
fire_8          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Westside Fire Department [3 min], Parkside Shopping Center [9 min], Aspen Ridge [12 min], Lakeview Residences [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Parkside Shopping Center [9 min], Westway Intersection [13 min], Riverside Market [16 min]
Metro Police HQ (police_station) → Westway Intersection [3 min], Aspen Ridge [6 min], Lakeview Residences [6 min], Parkside Shopping Center [7 min]
Aspen Ridge (residential) → Riverside General Hospital [12 min], Westside Fire Department [7 min], Metro Police HQ [6 min], Westway Intersection [6 min], Cedar Park Village [13 min], Lakeview Residences [8 min], Parkside Shopping Center [6 min]
Cedar Park Village (residential) → Riverside Market [3 min], Parkside Shopping Center [7 min], Lakeview Residences [8 min], Aspen Ridge [13 min]
Lakeview Residences (residential) → Riverside General Hospital [12 min], Metro Police HQ [6 min], Cedar Park Village [8 min], Parkside Shopping Center [3 min], Aspen Ridge [8 min], Riverside Market [6 min], Westway Intersection [8 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [9 min], Westside Fire Department [9 min], Metro Police HQ [7 min], Cedar Park Village [7 min], Lakeview Residences [3 min], Aspen Ridge [6 min], Riverside Market [8 min], Westway Intersection [8 min]
Riverside Market (commercial) → Westside Fire Department [16 min], Cedar Park Village [3 min], Lakeview Residences [6 min], Parkside Shopping Center [8 min]
Westway Intersection (road_junction) → Westside Fire Department [13 min], Metro Police HQ [3 min], Aspen Ridge [6 min], Lakeview Residences [8 min], Parkside Shopping Center [8 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → ambulance ambulance_5
Step 6: CALL-0006 → Duplicate of EVT-0002
Step 7: CALL-0007 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
I just got mugged near Aspen Ridge! The guy ran towards Pine Street. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 9 min | opened step 1
EVT-0002 | medical    | Riverside Market               | sev 5 | ambulance_4 ETA 17 min | opened step 2
EVT-0003 | accident   | Riverside Market               | sev 1 | ambulance_5 ETA 17 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE
fire_8          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Westside Fire Department [3 min], Parkside Shopping Center [9 min], Aspen Ridge [12 min], Lakeview Residences [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Parkside Shopping Center [9 min], Westway Intersection [13 min], Riverside Market [16 min]
Metro Police HQ (police_station) → Westway Intersection [3 min], Aspen Ridge [6 min], Lakeview Residences [6 min], Parkside Shopping Center [7 min]
Aspen Ridge (residential) → Riverside General Hospital [12 min], Westside Fire Department [7 min], Metro Police HQ [6 min], Westway Intersection [6 min], Cedar Park Village [13 min], Lakeview Residences [8 min], Parkside Shopping Center [6 min]
Cedar Park Village (residential) → Riverside Market [3 min], Parkside Shopping Center [7 min], Lakeview Residences [8 min], Aspen Ridge [13 min]
Lakeview Residences (residential) → Riverside General Hospital [12 min], Metro Police HQ [6 min], Cedar Park Village [8 min], Parkside Shopping Center [3 min], Aspen Ridge [8 min], Riverside Market [6 min], Westway Intersection [8 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [9 min], Westside Fire Department [9 min], Metro Police HQ [7 min], Cedar Park Village [7 min], Lakeview Residences [3 min], Aspen Ridge [6 min], Riverside Market [8 min], Westway Intersection [8 min]
Riverside Market (commercial) → Westside Fire Department [16 min], Cedar Park Village [3 min], Lakeview Residences [6 min], Parkside Shopping Center [8 min]
Westway Intersection (road_junction) → Westside Fire Department [13 min], Metro Police HQ [3 min], Aspen Ridge [6 min], Lakeview Residences [8 min], Parkside Shopping Center [8 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → Duplicate of EVT-0002
Step 7: CALL-0007 → Duplicate of EVT-0002
Step 8: CALL-0008 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Multi-car pileup on Main Street near Riverside Market! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 9 min | opened step 1
EVT-0002 | medical    | Riverside Market               | sev 5 | ambulance_4 ETA 17 min | opened step 2
EVT-0003 | accident   | Riverside Market               | sev 1 | ambulance_5 ETA 17 min | opened step 5
EVT-0004 | crime      | Aspen Ridge                    | sev 1 | police_0 ETA 5 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE
fire_8          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Westside Fire Department [3 min], Parkside Shopping Center [9 min], Aspen Ridge [12 min], Lakeview Residences [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Parkside Shopping Center [9 min], Westway Intersection [13 min], Riverside Market [16 min]
Metro Police HQ (police_station) → Westway Intersection [3 min], Aspen Ridge [6 min], Lakeview Residences [6 min], Parkside Shopping Center [7 min]
Aspen Ridge (residential) → Riverside General Hospital [12 min], Westside Fire Department [7 min], Metro Police HQ [6 min], Westway Intersection [6 min], Cedar Park Village [13 min], Lakeview Residences [8 min], Parkside Shopping Center [6 min]
Cedar Park Village (residential) → Riverside Market [3 min], Parkside Shopping Center [7 min], Lakeview Residences [8 min], Aspen Ridge [13 min]
Lakeview Residences (residential) → Riverside General Hospital [12 min], Metro Police HQ [6 min], Cedar Park Village [8 min], Parkside Shopping Center [3 min], Aspen Ridge [8 min], Riverside Market [6 min], Westway Intersection [8 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [9 min], Westside Fire Department [9 min], Metro Police HQ [7 min], Cedar Park Village [7 min], Lakeview Residences [3 min], Aspen Ridge [6 min], Riverside Market [8 min], Westway Intersection [8 min]
Riverside Market (commercial) → Westside Fire Department [16 min], Cedar Park Village [3 min], Lakeview Residences [6 min], Parkside Shopping Center [8 min]
Westway Intersection (road_junction) → Westside Fire Department [13 min], Metro Police HQ [3 min], Aspen Ridge [6 min], Lakeview Residences [8 min], Parkside Shopping Center [8 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0002
Step 8: CALL-0008 → Duplicate of EVT-0001
Step 9: CALL-0009 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 389 Park Lane, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 9 min | opened step 1
EVT-0002 | medical    | Riverside Market               | sev 5 | ambulance_4 ETA 17 min | opened step 2
EVT-0003 | accident   | Riverside Market               | sev 1 | ambulance_5 ETA 17 min | opened step 5
EVT-0004 | crime      | Aspen Ridge                    | sev 1 | police_0 ETA 5 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE
fire_8          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Westside Fire Department [3 min], Parkside Shopping Center [9 min], Aspen Ridge [12 min], Lakeview Residences [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Parkside Shopping Center [9 min], Westway Intersection [13 min], Riverside Market [16 min]
Metro Police HQ (police_station) → Westway Intersection [3 min], Aspen Ridge [6 min], Lakeview Residences [6 min], Parkside Shopping Center [7 min]
Aspen Ridge (residential) → Riverside General Hospital [12 min], Westside Fire Department [7 min], Metro Police HQ [6 min], Westway Intersection [6 min], Cedar Park Village [13 min], Lakeview Residences [8 min], Parkside Shopping Center [6 min]
Cedar Park Village (residential) → Riverside Market [3 min], Parkside Shopping Center [7 min], Lakeview Residences [8 min], Aspen Ridge [13 min]
Lakeview Residences (residential) → Riverside General Hospital [12 min], Metro Police HQ [6 min], Cedar Park Village [8 min], Parkside Shopping Center [3 min], Aspen Ridge [8 min], Riverside Market [6 min], Westway Intersection [8 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [9 min], Westside Fire Department [9 min], Metro Police HQ [7 min], Cedar Park Village [7 min], Lakeview Residences [3 min], Aspen Ridge [6 min], Riverside Market [8 min], Westway Intersection [8 min]
Riverside Market (commercial) → Westside Fire Department [16 min], Cedar Park Village [3 min], Lakeview Residences [6 min], Parkside Shopping Center [8 min]
Westway Intersection (road_junction) → Westside Fire Department [13 min], Metro Police HQ [3 min], Aspen Ridge [6 min], Lakeview Residences [8 min], Parkside Shopping Center [8 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → Duplicate of EVT-0001
Step 9: CALL-0009 → police police_0
Step 10: CALL-0010 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
There's been some kind of mass incident at Riverside Market — multiple people down, some not moving. We need everything, Main Street entrance.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Riverside Market               | sev 5 | ambulance_4 ETA 17 min | opened step 2
EVT-0003 | accident   | Riverside Market               | sev 1 | ambulance_5 ETA 17 min | opened step 5
EVT-0004 | crime      | Aspen Ridge                    | sev 1 | police_0 ETA 5 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Parkside Shopping Center       | RETURNING → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE
fire_8          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Westside Fire Department [3 min], Parkside Shopping Center [9 min], Aspen Ridge [12 min], Lakeview Residences [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Parkside Shopping Center [9 min], Westway Intersection [13 min], Riverside Market [16 min]
Metro Police HQ (police_station) → Westway Intersection [3 min], Aspen Ridge [6 min], Lakeview Residences [6 min], Parkside Shopping Center [7 min]
Aspen Ridge (residential) → Riverside General Hospital [12 min], Westside Fire Department [7 min], Metro Police HQ [6 min], Westway Intersection [6 min], Cedar Park Village [13 min], Lakeview Residences [8 min], Parkside Shopping Center [6 min]
Cedar Park Village (residential) → Riverside Market [3 min], Parkside Shopping Center [7 min], Lakeview Residences [8 min], Aspen Ridge [13 min]
Lakeview Residences (residential) → Riverside General Hospital [12 min], Metro Police HQ [6 min], Cedar Park Village [8 min], Parkside Shopping Center [3 min], Aspen Ridge [8 min], Riverside Market [6 min], Westway Intersection [8 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [9 min], Westside Fire Department [9 min], Metro Police HQ [7 min], Cedar Park Village [7 min], Lakeview Residences [3 min], Aspen Ridge [6 min], Riverside Market [8 min], Westway Intersection [8 min]
Riverside Market (commercial) → Westside Fire Department [16 min], Cedar Park Village [3 min], Lakeview Residences [6 min], Parkside Shopping Center [8 min]
Westway Intersection (road_junction) → Westside Fire Department [13 min], Metro Police HQ [3 min], Aspen Ridge [6 min], Lakeview Residences [8 min], Parkside Shopping Center [8 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → police police_0
Step 10: CALL-0010 → Duplicate of EVT-0003
Step 11: CALL-0011 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Hi, I think I see some smoke coming from behind Lakeview Residences. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Riverside Market               | sev 5 | ambulance_4 ETA 17 min | opened step 2
EVT-0003 | accident   | Riverside Market               | sev 1 | ambulance_5 ETA 17 min | opened step 5
EVT-0004 | crime      | Aspen Ridge                    | sev 1 | police_0 ETA 5 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Parkside Shopping Center       | RETURNING → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE
fire_8          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Westside Fire Department [3 min], Parkside Shopping Center [9 min], Aspen Ridge [12 min], Lakeview Residences [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Parkside Shopping Center [9 min], Westway Intersection [13 min], Riverside Market [16 min]
Metro Police HQ (police_station) → Westway Intersection [3 min], Aspen Ridge [6 min], Lakeview Residences [6 min], Parkside Shopping Center [7 min]
Aspen Ridge (residential) → Riverside General Hospital [12 min], Westside Fire Department [7 min], Metro Police HQ [6 min], Westway Intersection [6 min], Cedar Park Village [13 min], Lakeview Residences [8 min], Parkside Shopping Center [6 min]
Cedar Park Village (residential) → Riverside Market [3 min], Parkside Shopping Center [7 min], Lakeview Residences [8 min], Aspen Ridge [13 min]
Lakeview Residences (residential) → Riverside General Hospital [12 min], Metro Police HQ [6 min], Cedar Park Village [8 min], Parkside Shopping Center [3 min], Aspen Ridge [8 min], Riverside Market [6 min], Westway Intersection [8 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [9 min], Westside Fire Department [9 min], Metro Police HQ [7 min], Cedar Park Village [7 min], Lakeview Residences [3 min], Aspen Ridge [6 min], Riverside Market [8 min], Westway Intersection [8 min]
Riverside Market (commercial) → Westside Fire Department [16 min], Cedar Park Village [3 min], Lakeview Residences [6 min], Parkside Shopping Center [8 min]
Westway Intersection (road_junction) → Westside Fire Department [13 min], Metro Police HQ [3 min], Aspen Ridge [6 min], Lakeview Residences [8 min], Parkside Shopping Center [8 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → Duplicate of EVT-0003
Step 11: CALL-0011 → Duplicate of EVT-0001
Step 12: CALL-0012 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Multi-car pileup on Main Street near Riverside Market! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Riverside Market               | sev 5 | ambulance_4 ETA 17 min | opened step 2
EVT-0003 | accident   | Riverside Market               | sev 1 | ambulance_5 ETA 17 min | opened step 5
EVT-0004 | crime      | Aspen Ridge                    | sev 1 | police_0 ETA 5 min | opened step 9
EVT-0005 | fire       | Lakeview Residences            | sev 5 | fire_6 ETA 12 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Aspen Ridge                    | ON_SCENE → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005
fire_7          | fire       | Westside Fire Department       | FREE
fire_8          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Westside Fire Department [3 min], Parkside Shopping Center [9 min], Aspen Ridge [12 min], Lakeview Residences [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Parkside Shopping Center [9 min], Westway Intersection [13 min], Riverside Market [16 min]
Metro Police HQ (police_station) → Westway Intersection [3 min], Aspen Ridge [6 min], Lakeview Residences [6 min], Parkside Shopping Center [7 min]
Aspen Ridge (residential) → Riverside General Hospital [12 min], Westside Fire Department [7 min], Metro Police HQ [6 min], Westway Intersection [6 min], Cedar Park Village [13 min], Lakeview Residences [8 min], Parkside Shopping Center [6 min]
Cedar Park Village (residential) → Riverside Market [3 min], Parkside Shopping Center [7 min], Lakeview Residences [8 min], Aspen Ridge [13 min]
Lakeview Residences (residential) → Riverside General Hospital [12 min], Metro Police HQ [6 min], Cedar Park Village [8 min], Parkside Shopping Center [3 min], Aspen Ridge [8 min], Riverside Market [6 min], Westway Intersection [8 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [9 min], Westside Fire Department [9 min], Metro Police HQ [7 min], Cedar Park Village [7 min], Lakeview Residences [3 min], Aspen Ridge [6 min], Riverside Market [8 min], Westway Intersection [8 min]
Riverside Market (commercial) → Westside Fire Department [16 min], Cedar Park Village [3 min], Lakeview Residences [6 min], Parkside Shopping Center [8 min]
Westway Intersection (road_junction) → Westside Fire Department [13 min], Metro Police HQ [3 min], Aspen Ridge [6 min], Lakeview Residences [8 min], Parkside Shopping Center [8 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0001
Step 12: CALL-0012 → Duplicate of EVT-0002
Step 13: CALL-0013 → fire fire_6

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}