[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Active shooter at Elmwood Terrace! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 13 min | opened step 2
EVT-0003 | accident   | Elmwood Terrace                | sev 4 | ambulance_3 ETA 12 min | opened step 3
EVT-0004 | fire       | Central Plaza                  | sev 4 | fire_7 ETA 3 min | opened step 4
EVT-0005 | crime      | Spring Meadow Estates          | sev 4 | police_1 ETA 20 min | opened step 5
EVT-0006 | fire       | Elmwood Terrace                | sev 4 | HELD → fire_6 | opened step 6

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0005
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Riverside Condos               | RETURNING → EVT-0001
fire_7          | fire       | Central Plaza                  | ON_SCENE → EVT-0004

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [2 min], Riverside Condos [2 min], Westside Fire Department [3 min], Central Plaza [6 min], Northside Junction [8 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Riverside Market [4 min], Central Plaza [4 min], Elmwood Terrace [9 min], Riverside Condos [4 min], Spring Meadow Estates [9 min]
Metro Police HQ (police_station) → Elmwood Terrace [13 min], Riverside Condos [13 min]
Elmwood Terrace (residential) → Metro Police HQ [13 min], Westside Fire Department [9 min], Central Plaza [8 min]
Riverside Condos (residential) → Riverside General Hospital [2 min], Metro Police HQ [13 min], Riverside Market [2 min], Westside Fire Department [4 min], Northside Junction [5 min], Spring Meadow Estates [7 min], Central Plaza [6 min]
Spring Meadow Estates (residential) → Northside Junction [3 min], Riverside Condos [7 min], Westside Fire Department [9 min], Riverside Market [10 min]
Riverside Market (commercial) → Riverside General Hospital [2 min], Westside Fire Department [4 min], Riverside Condos [2 min], Central Plaza [3 min], Spring Meadow Estates [10 min], Northside Junction [9 min]
Central Plaza (commercial) → Westside Fire Department [4 min], Elmwood Terrace [8 min], Riverside Market [3 min], Riverside General Hospital [6 min], Riverside Condos [6 min]
Northside Junction (road_junction) → Riverside Condos [5 min], Spring Meadow Estates [3 min], Riverside General Hospital [8 min], Riverside Market [9 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → fire fire_7
Step 5: CALL-0005 → police police_1
Step 6: CALL-0006 → HOLD (fire, waiting for fire_6)

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 494 Park Drive, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 13 min | opened step 2
EVT-0003 | accident   | Elmwood Terrace                | sev 4 | ambulance_3 ETA 12 min | opened step 3
EVT-0004 | fire       | Central Plaza                  | sev 4 | fire_7 ETA 3 min | opened step 4
EVT-0005 | crime      | Spring Meadow Estates          | sev 4 | police_1 ETA 20 min | opened step 5
EVT-0006 | fire       | Elmwood Terrace                | sev 4 | HELD → fire_6 | opened step 6
EVT-0007 | crime      | Elmwood Terrace                | sev 1 | police_2 ETA 13 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0005
police_2        | police     | Metro Police HQ                | DISPATCHED → EVT-0007
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Riverside Condos               | RETURNING → EVT-0001
fire_7          | fire       | Central Plaza                  | ON_SCENE → EVT-0004

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [2 min], Riverside Condos [2 min], Westside Fire Department [3 min], Central Plaza [6 min], Northside Junction [8 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Riverside Market [4 min], Central Plaza [4 min], Elmwood Terrace [9 min], Riverside Condos [4 min], Spring Meadow Estates [9 min]
Metro Police HQ (police_station) → Elmwood Terrace [13 min], Riverside Condos [13 min]
Elmwood Terrace (residential) → Metro Police HQ [13 min], Westside Fire Department [9 min], Central Plaza [8 min]
Riverside Condos (residential) → Riverside General Hospital [2 min], Metro Police HQ [13 min], Riverside Market [2 min], Westside Fire Department [4 min], Northside Junction [5 min], Spring Meadow Estates [7 min], Central Plaza [6 min]
Spring Meadow Estates (residential) → Northside Junction [3 min], Riverside Condos [7 min], Westside Fire Department [9 min], Riverside Market [10 min]
Riverside Market (commercial) → Riverside General Hospital [2 min], Westside Fire Department [4 min], Riverside Condos [2 min], Central Plaza [3 min], Spring Meadow Estates [10 min], Northside Junction [9 min]
Central Plaza (commercial) → Westside Fire Department [4 min], Elmwood Terrace [8 min], Riverside Market [3 min], Riverside General Hospital [6 min], Riverside Condos [6 min]
Northside Junction (road_junction) → Riverside Condos [5 min], Spring Meadow Estates [3 min], Riverside General Hospital [8 min], Riverside Market [9 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → police police_1
Step 6: CALL-0006 → HOLD (fire, waiting for fire_6)
Step 7: CALL-0007 → police police_2

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
I think I heard gunshots near 282 Cedar Drive! People are running. I'm hiding inside Riverside Condos, please send help!

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 13 min | opened step 2
EVT-0003 | accident   | Elmwood Terrace                | sev 4 | ambulance_3 ETA 12 min | opened step 3
EVT-0005 | crime      | Spring Meadow Estates          | sev 4 | police_1 ETA 20 min | opened step 5
EVT-0006 | fire       | Elmwood Terrace                | sev 4 | fire_6 ETA 9 min | opened step 6
EVT-0007 | crime      | Elmwood Terrace                | sev 1 | police_2 ETA 13 min | opened step 7
EVT-0008 | medical    | Riverside Market               | sev 1 | ambulance_4 ETA 2 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0005
police_2        | police     | Metro Police HQ                | DISPATCHED → EVT-0007
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_7          | fire       | Central Plaza                  | RETURNING → EVT-0004

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [2 min], Riverside Condos [2 min], Westside Fire Department [3 min], Central Plaza [6 min], Northside Junction [8 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Riverside Market [4 min], Central Plaza [4 min], Elmwood Terrace [9 min], Riverside Condos [4 min], Spring Meadow Estates [9 min]
Metro Police HQ (police_station) → Elmwood Terrace [13 min], Riverside Condos [13 min]
Elmwood Terrace (residential) → Metro Police HQ [13 min], Westside Fire Department [9 min], Central Plaza [8 min]
Riverside Condos (residential) → Riverside General Hospital [2 min], Metro Police HQ [13 min], Riverside Market [2 min], Westside Fire Department [4 min], Northside Junction [5 min], Spring Meadow Estates [7 min], Central Plaza [6 min]
Spring Meadow Estates (residential) → Northside Junction [3 min], Riverside Condos [7 min], Westside Fire Department [9 min], Riverside Market [10 min]
Riverside Market (commercial) → Riverside General Hospital [2 min], Westside Fire Department [4 min], Riverside Condos [2 min], Central Plaza [3 min], Spring Meadow Estates [10 min], Northside Junction [9 min]
Central Plaza (commercial) → Westside Fire Department [4 min], Elmwood Terrace [8 min], Riverside Market [3 min], Riverside General Hospital [6 min], Riverside Condos [6 min]
Northside Junction (road_junction) → Riverside Condos [5 min], Spring Meadow Estates [3 min], Riverside General Hospital [8 min], Riverside Market [9 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → HOLD (fire, waiting for fire_6)
Step 7: CALL-0007 → police police_2
Step 8: CALL-0008 → ambulance ambulance_4

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "police_2", "from_event_id": "EVT-0007", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
There's a break-in happening right now at 980 Park Drive. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 13 min | opened step 2
EVT-0003 | accident   | Elmwood Terrace                | sev 4 | ambulance_3 ETA 12 min | opened step 3
EVT-0005 | crime      | Spring Meadow Estates          | sev 4 | police_1 ETA 20 min | opened step 5
EVT-0006 | fire       | Elmwood Terrace                | sev 4 | fire_6 ETA 9 min | opened step 6
EVT-0007 | crime      | Elmwood Terrace                | sev 1 | UNASSIGNED | opened step 7
EVT-0008 | medical    | Riverside Market               | sev 1 | ambulance_4 ETA 2 min | opened step 8
EVT-0009 | crime      | Riverside Condos               | sev 5 | police_2 ETA 13 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0005
police_2        | police     | Metro Police HQ                | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside Market               | ON_SCENE → EVT-0008
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_7          | fire       | Central Plaza                  | RETURNING → EVT-0004

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [2 min], Riverside Condos [2 min], Westside Fire Department [3 min], Central Plaza [6 min], Northside Junction [8 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Riverside Market [4 min], Central Plaza [4 min], Elmwood Terrace [9 min], Riverside Condos [4 min], Spring Meadow Estates [9 min]
Metro Police HQ (police_station) → Elmwood Terrace [13 min], Riverside Condos [13 min]
Elmwood Terrace (residential) → Metro Police HQ [13 min], Westside Fire Department [9 min], Central Plaza [8 min]
Riverside Condos (residential) → Riverside General Hospital [2 min], Metro Police HQ [13 min], Riverside Market [2 min], Westside Fire Department [4 min], Northside Junction [5 min], Spring Meadow Estates [7 min], Central Plaza [6 min]
Spring Meadow Estates (residential) → Northside Junction [3 min], Riverside Condos [7 min], Westside Fire Department [9 min], Riverside Market [10 min]
Riverside Market (commercial) → Riverside General Hospital [2 min], Westside Fire Department [4 min], Riverside Condos [2 min], Central Plaza [3 min], Spring Meadow Estates [10 min], Northside Junction [9 min]
Central Plaza (commercial) → Westside Fire Department [4 min], Elmwood Terrace [8 min], Riverside Market [3 min], Riverside General Hospital [6 min], Riverside Condos [6 min]
Northside Junction (road_junction) → Riverside Condos [5 min], Spring Meadow Estates [3 min], Riverside General Hospital [8 min], Riverside Market [9 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → police police_2
Step 8: CALL-0008 → ambulance ambulance_4
Step 9: CALL-0009 → police ?

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's a man having chest pains at 608 Pine Boulevard. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Westside Fire Department       | FREE
fire_5          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Sunset Villas [6 min], Southbound Overpass [8 min], Parkside Shopping Center [8 min], Metro Police HQ [17 min]
Westside Fire Department (fire_station) → Riverside Condos [6 min], Southbound Overpass [6 min]
Metro Police HQ (police_station) → City Central Hospital [17 min], Central Plaza [8 min], Northside Junction [8 min], Riverside Condos [10 min]
Maple Heights (residential) → Parkside Shopping Center [2 min], Sunset Villas [3 min], Northside Junction [3 min], Cedar Park Village [8 min]
Sunset Villas (residential) → City Central Hospital [6 min], Maple Heights [3 min], Cedar Park Village [4 min], Parkside Shopping Center [5 min], Northside Junction [9 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Maple Heights [8 min], Sunset Villas [4 min], Parkside Shopping Center [6 min], Southbound Overpass [7 min]
Riverside Condos (residential) → Westside Fire Department [6 min], Metro Police HQ [10 min], Central Plaza [3 min], Southbound Overpass [6 min], Parkside Shopping Center [8 min], Northside Junction [10 min]
Parkside Shopping Center (commercial) → City Central Hospital [8 min], Maple Heights [2 min], Sunset Villas [5 min], Riverside Condos [8 min], Northside Junction [4 min], Cedar Park Village [6 min]
Central Plaza (commercial) → Metro Police HQ [8 min], Riverside Condos [3 min]
Southbound Overpass (road_junction) → City Central Hospital [8 min], Westside Fire Department [6 min], Riverside Condos [6 min], Cedar Park Village [7 min]
Northside Junction (road_junction) → Metro Police HQ [8 min], Maple Heights [3 min], Parkside Shopping Center [4 min], Sunset Villas [9 min], Riverside Condos [10 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's been some kind of mass incident at Parkside Shopping Center — multiple people down, some not moving. We need everything, Park Drive entrance.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Cedar Park Village             | sev 4 | ambulance_2 ETA 2 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Westside Fire Department       | FREE
fire_5          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Sunset Villas [6 min], Southbound Overpass [8 min], Parkside Shopping Center [8 min], Metro Police HQ [17 min]
Westside Fire Department (fire_station) → Riverside Condos [6 min], Southbound Overpass [6 min]
Metro Police HQ (police_station) → City Central Hospital [17 min], Central Plaza [8 min], Northside Junction [8 min], Riverside Condos [10 min]
Maple Heights (residential) → Parkside Shopping Center [2 min], Sunset Villas [3 min], Northside Junction [3 min], Cedar Park Village [8 min]
Sunset Villas (residential) → City Central Hospital [6 min], Maple Heights [3 min], Cedar Park Village [4 min], Parkside Shopping Center [5 min], Northside Junction [9 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Maple Heights [8 min], Sunset Villas [4 min], Parkside Shopping Center [6 min], Southbound Overpass [7 min]
Riverside Condos (residential) → Westside Fire Department [6 min], Metro Police HQ [10 min], Central Plaza [3 min], Southbound Overpass [6 min], Parkside Shopping Center [8 min], Northside Junction [10 min]
Parkside Shopping Center (commercial) → City Central Hospital [8 min], Maple Heights [2 min], Sunset Villas [5 min], Riverside Condos [8 min], Northside Junction [4 min], Cedar Park Village [6 min]
Central Plaza (commercial) → Metro Police HQ [8 min], Riverside Condos [3 min]
Southbound Overpass (road_junction) → City Central Hospital [8 min], Westside Fire Department [6 min], Riverside Condos [6 min], Cedar Park Village [7 min]
Northside Junction (road_junction) → Metro Police HQ [8 min], Maple Heights [3 min], Parkside Shopping Center [4 min], Sunset Villas [9 min], Riverside Condos [10 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Building's on fire on Oak Street near Maple Heights! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Cedar Park Village             | sev 4 | ambulance_2 ETA 2 min | opened step 1
EVT-0002 | medical    | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 7 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Cedar Park Village             | ON_SCENE → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
fire_4          | fire       | Westside Fire Department       | FREE
fire_5          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Sunset Villas [6 min], Southbound Overpass [8 min], Parkside Shopping Center [8 min], Metro Police HQ [17 min]
Westside Fire Department (fire_station) → Riverside Condos [6 min], Southbound Overpass [6 min]
Metro Police HQ (police_station) → City Central Hospital [17 min], Central Plaza [8 min], Northside Junction [8 min], Riverside Condos [10 min]
Maple Heights (residential) → Parkside Shopping Center [2 min], Sunset Villas [3 min], Northside Junction [3 min], Cedar Park Village [8 min]
Sunset Villas (residential) → City Central Hospital [6 min], Maple Heights [3 min], Cedar Park Village [4 min], Parkside Shopping Center [5 min], Northside Junction [9 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Maple Heights [8 min], Sunset Villas [4 min], Parkside Shopping Center [6 min], Southbound Overpass [7 min]
Riverside Condos (residential) → Westside Fire Department [6 min], Metro Police HQ [10 min], Central Plaza [3 min], Southbound Overpass [6 min], Parkside Shopping Center [8 min], Northside Junction [10 min]
Parkside Shopping Center (commercial) → City Central Hospital [8 min], Maple Heights [2 min], Sunset Villas [5 min], Riverside Condos [8 min], Northside Junction [4 min], Cedar Park Village [6 min]
Central Plaza (commercial) → Metro Police HQ [8 min], Riverside Condos [3 min]
Southbound Overpass (road_junction) → City Central Hospital [8 min], Westside Fire Department [6 min], Riverside Condos [6 min], Cedar Park Village [7 min]
Northside Junction (road_junction) → Metro Police HQ [8 min], Maple Heights [3 min], Parkside Shopping Center [4 min], Sunset Villas [9 min], Riverside Condos [10 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Hi, I think I see some smoke coming from behind Maple Heights. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Cedar Park Village             | sev 4 | ambulance_2 ETA 2 min | opened step 1
EVT-0002 | medical    | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 7 min | opened step 2
EVT-0003 | fire       | Maple Heights                  | sev 3 | fire_4 ETA 15 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Cedar Park Village             | ON_SCENE → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_5          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Sunset Villas [6 min], Southbound Overpass [8 min], Parkside Shopping Center [8 min], Metro Police HQ [17 min]
Westside Fire Department (fire_station) → Riverside Condos [6 min], Southbound Overpass [6 min]
Metro Police HQ (police_station) → City Central Hospital [17 min], Central Plaza [8 min], Northside Junction [8 min], Riverside Condos [10 min]
Maple Heights (residential) → Parkside Shopping Center [2 min], Sunset Villas [3 min], Northside Junction [3 min], Cedar Park Village [8 min]
Sunset Villas (residential) → City Central Hospital [6 min], Maple Heights [3 min], Cedar Park Village [4 min], Parkside Shopping Center [5 min], Northside Junction [9 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Maple Heights [8 min], Sunset Villas [4 min], Parkside Shopping Center [6 min], Southbound Overpass [7 min]
Riverside Condos (residential) → Westside Fire Department [6 min], Metro Police HQ [10 min], Central Plaza [3 min], Southbound Overpass [6 min], Parkside Shopping Center [8 min], Northside Junction [10 min]
Parkside Shopping Center (commercial) → City Central Hospital [8 min], Maple Heights [2 min], Sunset Villas [5 min], Riverside Condos [8 min], Northside Junction [4 min], Cedar Park Village [6 min]
Central Plaza (commercial) → Metro Police HQ [8 min], Riverside Condos [3 min]
Southbound Overpass (road_junction) → City Central Hospital [8 min], Westside Fire Department [6 min], Riverside Condos [6 min], Cedar Park Village [7 min]
Northside Junction (road_junction) → Metro Police HQ [8 min], Maple Heights [3 min], Parkside Shopping Center [4 min], Sunset Villas [9 min], Riverside Condos [10 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → fire fire_4

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
I'd like to report a shoplifter at Sunset Villas on Park Road. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 7 min | opened step 2
EVT-0003 | fire       | Maple Heights                  | sev 3 | fire_4 ETA 15 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Cedar Park Village             | RETURNING → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_5          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Sunset Villas [6 min], Southbound Overpass [8 min], Parkside Shopping Center [8 min], Metro Police HQ [17 min]
Westside Fire Department (fire_station) → Riverside Condos [6 min], Southbound Overpass [6 min]
Metro Police HQ (police_station) → City Central Hospital [17 min], Central Plaza [8 min], Northside Junction [8 min], Riverside Condos [10 min]
Maple Heights (residential) → Parkside Shopping Center [2 min], Sunset Villas [3 min], Northside Junction [3 min], Cedar Park Village [8 min]
Sunset Villas (residential) → City Central Hospital [6 min], Maple Heights [3 min], Cedar Park Village [4 min], Parkside Shopping Center [5 min], Northside Junction [9 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Maple Heights [8 min], Sunset Villas [4 min], Parkside Shopping Center [6 min], Southbound Overpass [7 min]
Riverside Condos (residential) → Westside Fire Department [6 min], Metro Police HQ [10 min], Central Plaza [3 min], Southbound Overpass [6 min], Parkside Shopping Center [8 min], Northside Junction [10 min]
Parkside Shopping Center (commercial) → City Central Hospital [8 min], Maple Heights [2 min], Sunset Villas [5 min], Riverside Condos [8 min], Northside Junction [4 min], Cedar Park Village [6 min]
Central Plaza (commercial) → Metro Police HQ [8 min], Riverside Condos [3 min]
Southbound Overpass (road_junction) → City Central Hospital [8 min], Westside Fire Department [6 min], Riverside Condos [6 min], Cedar Park Village [7 min]
Northside Junction (road_junction) → Metro Police HQ [8 min], Maple Heights [3 min], Parkside Shopping Center [4 min], Sunset Villas [9 min], Riverside Condos [10 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → fire fire_4
Step 4: CALL-0004 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's a fire at 950 Oak Street! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 7 min | opened step 2
EVT-0003 | fire       | Maple Heights                  | sev 3 | fire_4 ETA 15 min | opened step 3
EVT-0004 | crime      | Sunset Villas                  | sev 2 | police_0 ETA 14 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Cedar Park Village             | RETURNING → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_5          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Sunset Villas [6 min], Southbound Overpass [8 min], Parkside Shopping Center [8 min], Metro Police HQ [17 min]
Westside Fire Department (fire_station) → Riverside Condos [6 min], Southbound Overpass [6 min]
Metro Police HQ (police_station) → City Central Hospital [17 min], Central Plaza [8 min], Northside Junction [8 min], Riverside Condos [10 min]
Maple Heights (residential) → Parkside Shopping Center [2 min], Sunset Villas [3 min], Northside Junction [3 min], Cedar Park Village [8 min]
Sunset Villas (residential) → City Central Hospital [6 min], Maple Heights [3 min], Cedar Park Village [4 min], Parkside Shopping Center [5 min], Northside Junction [9 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Maple Heights [8 min], Sunset Villas [4 min], Parkside Shopping Center [6 min], Southbound Overpass [7 min]
Riverside Condos (residential) → Westside Fire Department [6 min], Metro Police HQ [10 min], Central Plaza [3 min], Southbound Overpass [6 min], Parkside Shopping Center [8 min], Northside Junction [10 min]
Parkside Shopping Center (commercial) → City Central Hospital [8 min], Maple Heights [2 min], Sunset Villas [5 min], Riverside Condos [8 min], Northside Junction [4 min], Cedar Park Village [6 min]
Central Plaza (commercial) → Metro Police HQ [8 min], Riverside Condos [3 min]
Southbound Overpass (road_junction) → City Central Hospital [8 min], Westside Fire Department [6 min], Riverside Condos [6 min], Cedar Park Village [7 min]
Northside Junction (road_junction) → Metro Police HQ [8 min], Maple Heights [3 min], Parkside Shopping Center [4 min], Sunset Villas [9 min], Riverside Condos [10 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → fire fire_4
Step 4: CALL-0004 → Duplicate of EVT-0003
Step 5: CALL-0005 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
There's a man having chest pains at 768 Park Drive. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 7 min | opened step 2
EVT-0003 | fire       | Maple Heights                  | sev 3 | fire_4 ETA 15 min | opened step 3
EVT-0004 | crime      | Sunset Villas                  | sev 2 | police_0 ETA 14 min | opened step 5
EVT-0005 | fire       | Maple Heights                  | sev 4 | fire_5 ETA 15 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Sunset Villas [6 min], Southbound Overpass [8 min], Parkside Shopping Center [8 min], Metro Police HQ [17 min]
Westside Fire Department (fire_station) → Riverside Condos [6 min], Southbound Overpass [6 min]
Metro Police HQ (police_station) → City Central Hospital [17 min], Central Plaza [8 min], Northside Junction [8 min], Riverside Condos [10 min]
Maple Heights (residential) → Parkside Shopping Center [2 min], Sunset Villas [3 min], Northside Junction [3 min], Cedar Park Village [8 min]
Sunset Villas (residential) → City Central Hospital [6 min], Maple Heights [3 min], Cedar Park Village [4 min], Parkside Shopping Center [5 min], Northside Junction [9 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Maple Heights [8 min], Sunset Villas [4 min], Parkside Shopping Center [6 min], Southbound Overpass [7 min]
Riverside Condos (residential) → Westside Fire Department [6 min], Metro Police HQ [10 min], Central Plaza [3 min], Southbound Overpass [6 min], Parkside Shopping Center [8 min], Northside Junction [10 min]
Parkside Shopping Center (commercial) → City Central Hospital [8 min], Maple Heights [2 min], Sunset Villas [5 min], Riverside Condos [8 min], Northside Junction [4 min], Cedar Park Village [6 min]
Central Plaza (commercial) → Metro Police HQ [8 min], Riverside Condos [3 min]
Southbound Overpass (road_junction) → City Central Hospital [8 min], Westside Fire Department [6 min], Riverside Condos [6 min], Cedar Park Village [7 min]
Northside Junction (road_junction) → Metro Police HQ [8 min], Maple Heights [3 min], Parkside Shopping Center [4 min], Sunset Villas [9 min], Riverside Condos [10 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0003
Step 5: CALL-0005 → police police_0
Step 6: CALL-0006 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's a fire at 546 Oak Street! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 7 min | opened step 2
EVT-0003 | fire       | Maple Heights                  | sev 3 | fire_4 ETA 15 min | opened step 3
EVT-0004 | crime      | Sunset Villas                  | sev 2 | police_0 ETA 14 min | opened step 5
EVT-0005 | fire       | Maple Heights                  | sev 4 | fire_5 ETA 15 min | opened step 6
EVT-0006 | medical    | Parkside Shopping Center       | sev 5 | ambulance_2 ETA 7 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Sunset Villas [6 min], Southbound Overpass [8 min], Parkside Shopping Center [8 min], Metro Police HQ [17 min]
Westside Fire Department (fire_station) → Riverside Condos [6 min], Southbound Overpass [6 min]
Metro Police HQ (police_station) → City Central Hospital [17 min], Central Plaza [8 min], Northside Junction [8 min], Riverside Condos [10 min]
Maple Heights (residential) → Parkside Shopping Center [2 min], Sunset Villas [3 min], Northside Junction [3 min], Cedar Park Village [8 min]
Sunset Villas (residential) → City Central Hospital [6 min], Maple Heights [3 min], Cedar Park Village [4 min], Parkside Shopping Center [5 min], Northside Junction [9 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Maple Heights [8 min], Sunset Villas [4 min], Parkside Shopping Center [6 min], Southbound Overpass [7 min]
Riverside Condos (residential) → Westside Fire Department [6 min], Metro Police HQ [10 min], Central Plaza [3 min], Southbound Overpass [6 min], Parkside Shopping Center [8 min], Northside Junction [10 min]
Parkside Shopping Center (commercial) → City Central Hospital [8 min], Maple Heights [2 min], Sunset Villas [5 min], Riverside Condos [8 min], Northside Junction [4 min], Cedar Park Village [6 min]
Central Plaza (commercial) → Metro Police HQ [8 min], Riverside Condos [3 min]
Southbound Overpass (road_junction) → City Central Hospital [8 min], Westside Fire Department [6 min], Riverside Condos [6 min], Cedar Park Village [7 min]
Northside Junction (road_junction) → Metro Police HQ [8 min], Maple Heights [3 min], Parkside Shopping Center [4 min], Sunset Villas [9 min], Riverside Condos [10 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → police police_0
Step 6: CALL-0006 → fire fire_5
Step 7: CALL-0007 → ambulance ambulance_2

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
There's a massive fire — the whole block near Maple Heights is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 7 min | opened step 2
EVT-0003 | fire       | Maple Heights                  | sev 3 | fire_4 ETA 15 min | opened step 3
EVT-0004 | crime      | Sunset Villas                  | sev 2 | police_0 ETA 14 min | opened step 5
EVT-0005 | fire       | Maple Heights                  | sev 4 | fire_5 ETA 15 min | opened step 6
EVT-0006 | medical    | Parkside Shopping Center       | sev 5 | ambulance_2 ETA 7 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0002
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Sunset Villas [6 min], Southbound Overpass [8 min], Parkside Shopping Center [8 min], Metro Police HQ [17 min]
Westside Fire Department (fire_station) → Riverside Condos [6 min], Southbound Overpass [6 min]
Metro Police HQ (police_station) → City Central Hospital [17 min], Central Plaza [8 min], Northside Junction [8 min], Riverside Condos [10 min]
Maple Heights (residential) → Parkside Shopping Center [2 min], Sunset Villas [3 min], Northside Junction [3 min], Cedar Park Village [8 min]
Sunset Villas (residential) → City Central Hospital [6 min], Maple Heights [3 min], Cedar Park Village [4 min], Parkside Shopping Center [5 min], Northside Junction [9 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Maple Heights [8 min], Sunset Villas [4 min], Parkside Shopping Center [6 min], Southbound Overpass [7 min]
Riverside Condos (residential) → Westside Fire Department [6 min], Metro Police HQ [10 min], Central Plaza [3 min], Southbound Overpass [6 min], Parkside Shopping Center [8 min], Northside Junction [10 min]
Parkside Shopping Center (commercial) → City Central Hospital [8 min], Maple Heights [2 min], Sunset Villas [5 min], Riverside Condos [8 min], Northside Junction [4 min], Cedar Park Village [6 min]
Central Plaza (commercial) → Metro Police HQ [8 min], Riverside Condos [3 min]
Southbound Overpass (road_junction) → City Central Hospital [8 min], Westside Fire Department [6 min], Riverside Condos [6 min], Cedar Park Village [7 min]
Northside Junction (road_junction) → Metro Police HQ [8 min], Maple Heights [3 min], Parkside Shopping Center [4 min], Sunset Villas [9 min], Riverside Condos [10 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → fire fire_5
Step 7: CALL-0007 → ambulance ambulance_2
Step 8: CALL-0008 → Duplicate of EVT-0005

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Yeah there's a small fire in a dumpster near Parkside Shopping Center on Park Drive. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Parkside Shopping Center       | sev 1 | ambulance_3 ETA 7 min | opened step 2
EVT-0003 | fire       | Maple Heights                  | sev 3 | fire_4 ETA 15 min | opened step 3
EVT-0004 | crime      | Sunset Villas                  | sev 2 | police_0 ETA 14 min | opened step 5
EVT-0005 | fire       | Maple Heights                  | sev 4 | fire_5 ETA 15 min | opened step 6
EVT-0006 | medical    | Parkside Shopping Center       | sev 5 | ambulance_2 ETA 7 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0002
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Sunset Villas [6 min], Southbound Overpass [8 min], Parkside Shopping Center [8 min], Metro Police HQ [17 min]
Westside Fire Department (fire_station) → Riverside Condos [6 min], Southbound Overpass [6 min]
Metro Police HQ (police_station) → City Central Hospital [17 min], Central Plaza [8 min], Northside Junction [8 min], Riverside Condos [10 min]
Maple Heights (residential) → Parkside Shopping Center [2 min], Sunset Villas [3 min], Northside Junction [3 min], Cedar Park Village [8 min]
Sunset Villas (residential) → City Central Hospital [6 min], Maple Heights [3 min], Cedar Park Village [4 min], Parkside Shopping Center [5 min], Northside Junction [9 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Maple Heights [8 min], Sunset Villas [4 min], Parkside Shopping Center [6 min], Southbound Overpass [7 min]
Riverside Condos (residential) → Westside Fire Department [6 min], Metro Police HQ [10 min], Central Plaza [3 min], Southbound Overpass [6 min], Parkside Shopping Center [8 min], Northside Junction [10 min]
Parkside Shopping Center (commercial) → City Central Hospital [8 min], Maple Heights [2 min], Sunset Villas [5 min], Riverside Condos [8 min], Northside Junction [4 min], Cedar Park Village [6 min]
Central Plaza (commercial) → Metro Police HQ [8 min], Riverside Condos [3 min]
Southbound Overpass (road_junction) → City Central Hospital [8 min], Westside Fire Department [6 min], Riverside Condos [6 min], Cedar Park Village [7 min]
Northside Junction (road_junction) → Metro Police HQ [8 min], Maple Heights [3 min], Parkside Shopping Center [4 min], Sunset Villas [9 min], Riverside Condos [10 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → ambulance ambulance_2
Step 8: CALL-0008 → Duplicate of EVT-0005
Step 9: CALL-0009 → Duplicate of EVT-0005

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_4", "from_event_id": "EVT-0003", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
There's a fire at 271 Main Lane! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Sunset Villas                  | sev 2 | police_0 ETA 14 min | opened step 5
EVT-0005 | fire       | Maple Heights                  | sev 4 | fire_5 ETA 15 min | opened step 6
EVT-0006 | medical    | Parkside Shopping Center       | sev 5 | ambulance_2 ETA 7 min | opened step 7
EVT-0007 | fire       | Parkside Shopping Center       | sev 5 | fire_4 ETA 14 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | Parkside Shopping Center       | RETURNING → EVT-0002
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Sunset Villas [6 min], Southbound Overpass [8 min], Parkside Shopping Center [8 min], Metro Police HQ [17 min]
Westside Fire Department (fire_station) → Riverside Condos [6 min], Southbound Overpass [6 min]
Metro Police HQ (police_station) → City Central Hospital [17 min], Central Plaza [8 min], Northside Junction [8 min], Riverside Condos [10 min]
Maple Heights (residential) → Parkside Shopping Center [2 min], Sunset Villas [3 min], Northside Junction [3 min], Cedar Park Village [8 min]
Sunset Villas (residential) → City Central Hospital [6 min], Maple Heights [3 min], Cedar Park Village [4 min], Parkside Shopping Center [5 min], Northside Junction [9 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Maple Heights [8 min], Sunset Villas [4 min], Parkside Shopping Center [6 min], Southbound Overpass [7 min]
Riverside Condos (residential) → Westside Fire Department [6 min], Metro Police HQ [10 min], Central Plaza [3 min], Southbound Overpass [6 min], Parkside Shopping Center [8 min], Northside Junction [10 min]
Parkside Shopping Center (commercial) → City Central Hospital [8 min], Maple Heights [2 min], Sunset Villas [5 min], Riverside Condos [8 min], Northside Junction [4 min], Cedar Park Village [6 min]
Central Plaza (commercial) → Metro Police HQ [8 min], Riverside Condos [3 min]
Southbound Overpass (road_junction) → City Central Hospital [8 min], Westside Fire Department [6 min], Riverside Condos [6 min], Cedar Park Village [7 min]
Northside Junction (road_junction) → Metro Police HQ [8 min], Maple Heights [3 min], Parkside Shopping Center [4 min], Sunset Villas [9 min], Riverside Condos [10 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → Duplicate of EVT-0005
Step 9: CALL-0009 → Duplicate of EVT-0005
Step 10: CALL-0010 → fire ?

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
There's a massive fire — the whole block near Riverside Condos is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Sunset Villas                  | sev 2 | police_0 ETA 14 min | opened step 5
EVT-0005 | fire       | Maple Heights                  | sev 4 | fire_5 ETA 15 min | opened step 6
EVT-0006 | medical    | Parkside Shopping Center       | sev 5 | ambulance_2 ETA 7 min | opened step 7
EVT-0007 | fire       | Parkside Shopping Center       | sev 5 | fire_4 ETA 14 min | opened step 10
EVT-0008 | fire       | Riverside Condos               | sev 1 | HELD → fire_5 | opened step 11

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | Parkside Shopping Center       | RETURNING → EVT-0002
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Sunset Villas [6 min], Southbound Overpass [8 min], Parkside Shopping Center [8 min], Metro Police HQ [17 min]
Westside Fire Department (fire_station) → Riverside Condos [6 min], Southbound Overpass [6 min]
Metro Police HQ (police_station) → City Central Hospital [17 min], Central Plaza [8 min], Northside Junction [8 min], Riverside Condos [10 min]
Maple Heights (residential) → Parkside Shopping Center [2 min], Sunset Villas [3 min], Northside Junction [3 min], Cedar Park Village [8 min]
Sunset Villas (residential) → City Central Hospital [6 min], Maple Heights [3 min], Cedar Park Village [4 min], Parkside Shopping Center [5 min], Northside Junction [9 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Maple Heights [8 min], Sunset Villas [4 min], Parkside Shopping Center [6 min], Southbound Overpass [7 min]
Riverside Condos (residential) → Westside Fire Department [6 min], Metro Police HQ [10 min], Central Plaza [3 min], Southbound Overpass [6 min], Parkside Shopping Center [8 min], Northside Junction [10 min]
Parkside Shopping Center (commercial) → City Central Hospital [8 min], Maple Heights [2 min], Sunset Villas [5 min], Riverside Condos [8 min], Northside Junction [4 min], Cedar Park Village [6 min]
Central Plaza (commercial) → Metro Police HQ [8 min], Riverside Condos [3 min]
Southbound Overpass (road_junction) → City Central Hospital [8 min], Westside Fire Department [6 min], Riverside Condos [6 min], Cedar Park Village [7 min]
Northside Junction (road_junction) → Metro Police HQ [8 min], Maple Heights [3 min], Parkside Shopping Center [4 min], Sunset Villas [9 min], Riverside Condos [10 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → Duplicate of EVT-0005
Step 10: CALL-0010 → fire ?
Step 11: CALL-0011 → HOLD (fire, waiting for fire_5)

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0008", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Multi-car pileup on Park Drive near Parkside Shopping Center! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Sunset Villas                  | sev 2 | police_0 ETA 14 min | opened step 5
EVT-0005 | fire       | Maple Heights                  | sev 4 | fire_5 ETA 15 min | opened step 6
EVT-0006 | medical    | Parkside Shopping Center       | sev 5 | ambulance_2 ETA 7 min | opened step 7
EVT-0007 | fire       | Parkside Shopping Center       | sev 5 | fire_4 ETA 14 min | opened step 10
EVT-0008 | fire       | Riverside Condos               | sev 1 | HELD → fire_5 | opened step 11

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Sunset Villas [6 min], Southbound Overpass [8 min], Parkside Shopping Center [8 min], Metro Police HQ [17 min]
Westside Fire Department (fire_station) → Riverside Condos [6 min], Southbound Overpass [6 min]
Metro Police HQ (police_station) → City Central Hospital [17 min], Central Plaza [8 min], Northside Junction [8 min], Riverside Condos [10 min]
Maple Heights (residential) → Parkside Shopping Center [2 min], Sunset Villas [3 min], Northside Junction [3 min], Cedar Park Village [8 min]
Sunset Villas (residential) → City Central Hospital [6 min], Maple Heights [3 min], Cedar Park Village [4 min], Parkside Shopping Center [5 min], Northside Junction [9 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Maple Heights [8 min], Sunset Villas [4 min], Parkside Shopping Center [6 min], Southbound Overpass [7 min]
Riverside Condos (residential) → Westside Fire Department [6 min], Metro Police HQ [10 min], Central Plaza [3 min], Southbound Overpass [6 min], Parkside Shopping Center [8 min], Northside Junction [10 min]
Parkside Shopping Center (commercial) → City Central Hospital [8 min], Maple Heights [2 min], Sunset Villas [5 min], Riverside Condos [8 min], Northside Junction [4 min], Cedar Park Village [6 min]
Central Plaza (commercial) → Metro Police HQ [8 min], Riverside Condos [3 min]
Southbound Overpass (road_junction) → City Central Hospital [8 min], Westside Fire Department [6 min], Riverside Condos [6 min], Cedar Park Village [7 min]
Northside Junction (road_junction) → Metro Police HQ [8 min], Maple Heights [3 min], Parkside Shopping Center [4 min], Sunset Villas [9 min], Riverside Condos [10 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → fire ?
Step 11: CALL-0011 → HOLD (fire, waiting for fire_5)
Step 12: CALL-0012 → Duplicate of EVT-0008

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Oh god, the whole kitchen is on fire at 679 Park Road! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Sunset Villas                  | sev 2 | police_0 ETA 14 min | opened step 5
EVT-0005 | fire       | Maple Heights                  | sev 4 | fire_5 ETA 15 min | opened step 6
EVT-0006 | medical    | Parkside Shopping Center       | sev 5 | ambulance_2 ETA 7 min | opened step 7
EVT-0007 | fire       | Parkside Shopping Center       | sev 5 | fire_4 ETA 14 min | opened step 10
EVT-0008 | fire       | Riverside Condos               | sev 1 | HELD → fire_5 | opened step 11
EVT-0009 | accident   | Parkside Shopping Center       | sev 4 | ambulance_3 ETA 7 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0006
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0009
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Sunset Villas [6 min], Southbound Overpass [8 min], Parkside Shopping Center [8 min], Metro Police HQ [17 min]
Westside Fire Department (fire_station) → Riverside Condos [6 min], Southbound Overpass [6 min]
Metro Police HQ (police_station) → City Central Hospital [17 min], Central Plaza [8 min], Northside Junction [8 min], Riverside Condos [10 min]
Maple Heights (residential) → Parkside Shopping Center [2 min], Sunset Villas [3 min], Northside Junction [3 min], Cedar Park Village [8 min]
Sunset Villas (residential) → City Central Hospital [6 min], Maple Heights [3 min], Cedar Park Village [4 min], Parkside Shopping Center [5 min], Northside Junction [9 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Maple Heights [8 min], Sunset Villas [4 min], Parkside Shopping Center [6 min], Southbound Overpass [7 min]
Riverside Condos (residential) → Westside Fire Department [6 min], Metro Police HQ [10 min], Central Plaza [3 min], Southbound Overpass [6 min], Parkside Shopping Center [8 min], Northside Junction [10 min]
Parkside Shopping Center (commercial) → City Central Hospital [8 min], Maple Heights [2 min], Sunset Villas [5 min], Riverside Condos [8 min], Northside Junction [4 min], Cedar Park Village [6 min]
Central Plaza (commercial) → Metro Police HQ [8 min], Riverside Condos [3 min]
Southbound Overpass (road_junction) → City Central Hospital [8 min], Westside Fire Department [6 min], Riverside Condos [6 min], Cedar Park Village [7 min]
Northside Junction (road_junction) → Metro Police HQ [8 min], Maple Heights [3 min], Parkside Shopping Center [4 min], Sunset Villas [9 min], Riverside Condos [10 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → HOLD (fire, waiting for fire_5)
Step 12: CALL-0012 → Duplicate of EVT-0008
Step 13: CALL-0013 → ambulance ambulance_3

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
There's a fire at 763 Park Drive! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Sunset Villas                  | sev 2 | police_0 ETA 14 min | opened step 5
EVT-0005 | fire       | Maple Heights                  | sev 4 | fire_5 ETA 15 min | opened step 6
EVT-0006 | medical    | Parkside Shopping Center       | sev 5 | ambulance_2 ETA 7 min | opened step 7
EVT-0007 | fire       | Parkside Shopping Center       | sev 5 | fire_4 ETA 14 min | opened step 10
EVT-0008 | fire       | Riverside Condos               | sev 1 | HELD → fire_5 | opened step 11
EVT-0009 | accident   | Parkside Shopping Center       | sev 4 | ambulance_3 ETA 7 min | opened step 13
EVT-0010 | fire       | Sunset Villas                  | sev 3 | HELD → fire_5 | opened step 14

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0006
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0009
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
City Central Hospital (hospital) → Cedar Park Village [2 min], Sunset Villas [6 min], Southbound Overpass [8 min], Parkside Shopping Center [8 min], Metro Police HQ [17 min]
Westside Fire Department (fire_station) → Riverside Condos [6 min], Southbound Overpass [6 min]
Metro Police HQ (police_station) → City Central Hospital [17 min], Central Plaza [8 min], Northside Junction [8 min], Riverside Condos [10 min]
Maple Heights (residential) → Parkside Shopping Center [2 min], Sunset Villas [3 min], Northside Junction [3 min], Cedar Park Village [8 min]
Sunset Villas (residential) → City Central Hospital [6 min], Maple Heights [3 min], Cedar Park Village [4 min], Parkside Shopping Center [5 min], Northside Junction [9 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Maple Heights [8 min], Sunset Villas [4 min], Parkside Shopping Center [6 min], Southbound Overpass [7 min]
Riverside Condos (residential) → Westside Fire Department [6 min], Metro Police HQ [10 min], Central Plaza [3 min], Southbound Overpass [6 min], Parkside Shopping Center [8 min], Northside Junction [10 min]
Parkside Shopping Center (commercial) → City Central Hospital [8 min], Maple Heights [2 min], Sunset Villas [5 min], Riverside Condos [8 min], Northside Junction [4 min], Cedar Park Village [6 min]
Central Plaza (commercial) → Metro Police HQ [8 min], Riverside Condos [3 min]
Southbound Overpass (road_junction) → City Central Hospital [8 min], Westside Fire Department [6 min], Riverside Condos [6 min], Cedar Park Village [7 min]
Northside Junction (road_junction) → Metro Police HQ [8 min], Maple Heights [3 min], Parkside Shopping Center [4 min], Sunset Villas [9 min], Riverside Condos [10 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0008
Step 13: CALL-0013 → ambulance ambulance_3
Step 14: CALL-0014 → HOLD (fire, waiting for fire_5)

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0007", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
I'd like to report a shoplifter at Sunset Villas on First Avenue. They already left but I got a good look.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Fire Station [4 min], Cedar Park Village [7 min], Sunset Villas [7 min], Spring Meadow Estates [7 min], Oak Avenue Shops [9 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [4 min], Cedar Park Village [4 min], Sunset Villas [4 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Central Crossroads [2 min], Magnolia Gardens [4 min], Oakwood Apartments [4 min], Southbound Overpass [5 min], Sunset Villas [6 min]
Magnolia Gardens (residential) → Central Fire Station [8 min], Central Police Station [4 min], Southbound Overpass [1 min], Oakwood Apartments [2 min], Cedar Park Village [5 min], Central Crossroads [1 min]
Spring Meadow Estates (residential) → Oak Avenue Shops [1 min], St. Mary's Medical Center [7 min]
Oakwood Apartments (residential) → Central Police Station [4 min], Magnolia Gardens [2 min], Southbound Overpass [2 min], Sunset Villas [5 min], Central Crossroads [1 min]
Sunset Villas (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Central Police Station [6 min], Oakwood Apartments [5 min], Cedar Park Village [1 min], Southbound Overpass [2 min]
Cedar Park Village (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Sunset Villas [1 min], Southbound Overpass [4 min], Magnolia Gardens [5 min]
Oak Avenue Shops (commercial) → Spring Meadow Estates [1 min], St. Mary's Medical Center [9 min]
Southbound Overpass (road_junction) → Central Police Station [5 min], Magnolia Gardens [1 min], Oakwood Apartments [2 min], Sunset Villas [2 min], Cedar Park Village [4 min], Central Crossroads [2 min]
Central Crossroads (road_junction) → Central Police Station [2 min], Southbound Overpass [2 min], Magnolia Gardens [1 min], Oakwood Apartments [1 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's been some kind of mass incident at Magnolia Gardens — multiple people down, some not moving. We need everything, Hill Road entrance.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Sunset Villas                  | sev 4 | police_0 ETA 5 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Fire Station [4 min], Cedar Park Village [7 min], Sunset Villas [7 min], Spring Meadow Estates [7 min], Oak Avenue Shops [9 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [4 min], Cedar Park Village [4 min], Sunset Villas [4 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Central Crossroads [2 min], Magnolia Gardens [4 min], Oakwood Apartments [4 min], Southbound Overpass [5 min], Sunset Villas [6 min]
Magnolia Gardens (residential) → Central Fire Station [8 min], Central Police Station [4 min], Southbound Overpass [1 min], Oakwood Apartments [2 min], Cedar Park Village [5 min], Central Crossroads [1 min]
Spring Meadow Estates (residential) → Oak Avenue Shops [1 min], St. Mary's Medical Center [7 min]
Oakwood Apartments (residential) → Central Police Station [4 min], Magnolia Gardens [2 min], Southbound Overpass [2 min], Sunset Villas [5 min], Central Crossroads [1 min]
Sunset Villas (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Central Police Station [6 min], Oakwood Apartments [5 min], Cedar Park Village [1 min], Southbound Overpass [2 min]
Cedar Park Village (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Sunset Villas [1 min], Southbound Overpass [4 min], Magnolia Gardens [5 min]
Oak Avenue Shops (commercial) → Spring Meadow Estates [1 min], St. Mary's Medical Center [9 min]
Southbound Overpass (road_junction) → Central Police Station [5 min], Magnolia Gardens [1 min], Oakwood Apartments [2 min], Sunset Villas [2 min], Cedar Park Village [4 min], Central Crossroads [2 min]
Central Crossroads (road_junction) → Central Police Station [2 min], Southbound Overpass [2 min], Magnolia Gardens [1 min], Oakwood Apartments [1 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's a fight outside Sunset Villas on First Avenue. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Sunset Villas                  | sev 4 | police_0 ETA 5 min | opened step 1
EVT-0002 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 10 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Fire Station [4 min], Cedar Park Village [7 min], Sunset Villas [7 min], Spring Meadow Estates [7 min], Oak Avenue Shops [9 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [4 min], Cedar Park Village [4 min], Sunset Villas [4 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Central Crossroads [2 min], Magnolia Gardens [4 min], Oakwood Apartments [4 min], Southbound Overpass [5 min], Sunset Villas [6 min]
Magnolia Gardens (residential) → Central Fire Station [8 min], Central Police Station [4 min], Southbound Overpass [1 min], Oakwood Apartments [2 min], Cedar Park Village [5 min], Central Crossroads [1 min]
Spring Meadow Estates (residential) → Oak Avenue Shops [1 min], St. Mary's Medical Center [7 min]
Oakwood Apartments (residential) → Central Police Station [4 min], Magnolia Gardens [2 min], Southbound Overpass [2 min], Sunset Villas [5 min], Central Crossroads [1 min]
Sunset Villas (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Central Police Station [6 min], Oakwood Apartments [5 min], Cedar Park Village [1 min], Southbound Overpass [2 min]
Cedar Park Village (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Sunset Villas [1 min], Southbound Overpass [4 min], Magnolia Gardens [5 min]
Oak Avenue Shops (commercial) → Spring Meadow Estates [1 min], St. Mary's Medical Center [9 min]
Southbound Overpass (road_junction) → Central Police Station [5 min], Magnolia Gardens [1 min], Oakwood Apartments [2 min], Sunset Villas [2 min], Cedar Park Village [4 min], Central Crossroads [2 min]
Central Crossroads (road_junction) → Central Police Station [2 min], Southbound Overpass [2 min], Magnolia Gardens [1 min], Oakwood Apartments [1 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's a fire at 496 Third Lane! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Sunset Villas                  | sev 4 | police_0 ETA 5 min | opened step 1
EVT-0002 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 10 min | opened step 2
EVT-0003 | crime      | Sunset Villas                  | sev 1 | police_1 ETA 5 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Fire Station [4 min], Cedar Park Village [7 min], Sunset Villas [7 min], Spring Meadow Estates [7 min], Oak Avenue Shops [9 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [4 min], Cedar Park Village [4 min], Sunset Villas [4 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Central Crossroads [2 min], Magnolia Gardens [4 min], Oakwood Apartments [4 min], Southbound Overpass [5 min], Sunset Villas [6 min]
Magnolia Gardens (residential) → Central Fire Station [8 min], Central Police Station [4 min], Southbound Overpass [1 min], Oakwood Apartments [2 min], Cedar Park Village [5 min], Central Crossroads [1 min]
Spring Meadow Estates (residential) → Oak Avenue Shops [1 min], St. Mary's Medical Center [7 min]
Oakwood Apartments (residential) → Central Police Station [4 min], Magnolia Gardens [2 min], Southbound Overpass [2 min], Sunset Villas [5 min], Central Crossroads [1 min]
Sunset Villas (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Central Police Station [6 min], Oakwood Apartments [5 min], Cedar Park Village [1 min], Southbound Overpass [2 min]
Cedar Park Village (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Sunset Villas [1 min], Southbound Overpass [4 min], Magnolia Gardens [5 min]
Oak Avenue Shops (commercial) → Spring Meadow Estates [1 min], St. Mary's Medical Center [9 min]
Southbound Overpass (road_junction) → Central Police Station [5 min], Magnolia Gardens [1 min], Oakwood Apartments [2 min], Sunset Villas [2 min], Cedar Park Village [4 min], Central Crossroads [2 min]
Central Crossroads (road_junction) → Central Police Station [2 min], Southbound Overpass [2 min], Magnolia Gardens [1 min], Oakwood Apartments [1 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → ambulance ambulance_2
Step 3: CALL-0003 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Yeah there's a small fire in a dumpster near Cedar Park Village on Third Road. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Sunset Villas                  | sev 4 | police_0 ETA 5 min | opened step 1
EVT-0002 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 10 min | opened step 2
EVT-0003 | crime      | Sunset Villas                  | sev 1 | police_1 ETA 5 min | opened step 3
EVT-0004 | fire       | Oakwood Apartments             | sev 5 | fire_5 ETA 7 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0004
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Fire Station [4 min], Cedar Park Village [7 min], Sunset Villas [7 min], Spring Meadow Estates [7 min], Oak Avenue Shops [9 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [4 min], Cedar Park Village [4 min], Sunset Villas [4 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Central Crossroads [2 min], Magnolia Gardens [4 min], Oakwood Apartments [4 min], Southbound Overpass [5 min], Sunset Villas [6 min]
Magnolia Gardens (residential) → Central Fire Station [8 min], Central Police Station [4 min], Southbound Overpass [1 min], Oakwood Apartments [2 min], Cedar Park Village [5 min], Central Crossroads [1 min]
Spring Meadow Estates (residential) → Oak Avenue Shops [1 min], St. Mary's Medical Center [7 min]
Oakwood Apartments (residential) → Central Police Station [4 min], Magnolia Gardens [2 min], Southbound Overpass [2 min], Sunset Villas [5 min], Central Crossroads [1 min]
Sunset Villas (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Central Police Station [6 min], Oakwood Apartments [5 min], Cedar Park Village [1 min], Southbound Overpass [2 min]
Cedar Park Village (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Sunset Villas [1 min], Southbound Overpass [4 min], Magnolia Gardens [5 min]
Oak Avenue Shops (commercial) → Spring Meadow Estates [1 min], St. Mary's Medical Center [9 min]
Southbound Overpass (road_junction) → Central Police Station [5 min], Magnolia Gardens [1 min], Oakwood Apartments [2 min], Sunset Villas [2 min], Cedar Park Village [4 min], Central Crossroads [2 min]
Central Crossroads (road_junction) → Central Police Station [2 min], Southbound Overpass [2 min], Magnolia Gardens [1 min], Oakwood Apartments [1 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_2
Step 3: CALL-0003 → police police_1
Step 4: CALL-0004 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Active shooter at Sunset Villas! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Sunset Villas                  | sev 4 | police_0 ETA 5 min | opened step 1
EVT-0002 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 10 min | opened step 2
EVT-0003 | crime      | Sunset Villas                  | sev 1 | police_1 ETA 5 min | opened step 3
EVT-0004 | fire       | Oakwood Apartments             | sev 5 | fire_5 ETA 7 min | opened step 4
EVT-0005 | fire       | Cedar Park Village             | sev 4 | fire_6 ETA 4 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Sunset Villas                  | ON_SCENE → EVT-0001
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0004
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0005
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Fire Station [4 min], Cedar Park Village [7 min], Sunset Villas [7 min], Spring Meadow Estates [7 min], Oak Avenue Shops [9 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [4 min], Cedar Park Village [4 min], Sunset Villas [4 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Central Crossroads [2 min], Magnolia Gardens [4 min], Oakwood Apartments [4 min], Southbound Overpass [5 min], Sunset Villas [6 min]
Magnolia Gardens (residential) → Central Fire Station [8 min], Central Police Station [4 min], Southbound Overpass [1 min], Oakwood Apartments [2 min], Cedar Park Village [5 min], Central Crossroads [1 min]
Spring Meadow Estates (residential) → Oak Avenue Shops [1 min], St. Mary's Medical Center [7 min]
Oakwood Apartments (residential) → Central Police Station [4 min], Magnolia Gardens [2 min], Southbound Overpass [2 min], Sunset Villas [5 min], Central Crossroads [1 min]
Sunset Villas (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Central Police Station [6 min], Oakwood Apartments [5 min], Cedar Park Village [1 min], Southbound Overpass [2 min]
Cedar Park Village (residential) → St. Mary's Medical Center [7 min], Central Fire Station [4 min], Sunset Villas [1 min], Southbound Overpass [4 min], Magnolia Gardens [5 min]
Oak Avenue Shops (commercial) → Spring Meadow Estates [1 min], St. Mary's Medical Center [9 min]
Southbound Overpass (road_junction) → Central Police Station [5 min], Magnolia Gardens [1 min], Oakwood Apartments [2 min], Sunset Villas [2 min], Cedar Park Village [4 min], Central Crossroads [2 min]
Central Crossroads (road_junction) → Central Police Station [2 min], Southbound Overpass [2 min], Magnolia Gardens [1 min], Oakwood Apartments [1 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → police police_1
Step 4: CALL-0004 → fire fire_5
Step 5: CALL-0005 → fire fire_6

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}