[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Pedestrian hit by a truck at Elm Road near Hilltop Manor. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 10 min | opened step 1
EVT-0002 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 14 min | opened step 4
EVT-0003 | crime      | Oakwood Apartments             | sev 5 | police_1 ETA 7 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [4 min], Downtown Mall [5 min], Oakwood Apartments [12 min], Downtown Precinct [16 min]
Westside Fire Department (fire_station) → Highway 9 Interchange [4 min], Hilltop Manor [3 min], Downtown Precinct [6 min], Oakwood Apartments [9 min]
Downtown Precinct (police_station) → Westside Fire Department [6 min], Highway 9 Interchange [4 min], Hilltop Manor [7 min], Oakwood Apartments [8 min], City Central Hospital [16 min]
Sunset Villas (residential) → City Central Hospital [4 min], Downtown Mall [5 min], Hilltop Manor [6 min], Oakwood Apartments [11 min]
Hilltop Manor (residential) → Westside Fire Department [3 min], Downtown Precinct [7 min], Sunset Villas [6 min], Highway 9 Interchange [4 min], Eastgate Roundabout [4 min], Oakwood Apartments [7 min], Downtown Mall [8 min]
Oakwood Apartments (residential) → City Central Hospital [12 min], Westside Fire Department [9 min], Downtown Precinct [8 min], Eastgate Roundabout [4 min], Highway 9 Interchange [4 min], Hilltop Manor [7 min], Sunset Villas [11 min], Downtown Mall [10 min]
Downtown Mall (commercial) → City Central Hospital [5 min], Sunset Villas [5 min], Eastgate Roundabout [6 min], Hilltop Manor [8 min], Oakwood Apartments [10 min]
Eastgate Roundabout (road_junction) → Hilltop Manor [4 min], Oakwood Apartments [4 min], Downtown Mall [6 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [4 min], Downtown Precinct [4 min], Hilltop Manor [4 min], Oakwood Apartments [4 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → Duplicate of EVT-0002
Step 7: CALL-0007 → Duplicate of EVT-0002
Step 8: CALL-0008 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
I think I heard gunshots near 350 River Drive! People are running. I'm hiding inside Oakwood Apartments, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 10 min | opened step 1
EVT-0002 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 14 min | opened step 4
EVT-0003 | crime      | Oakwood Apartments             | sev 5 | police_1 ETA 7 min | opened step 8
EVT-0004 | accident   | Hilltop Manor                  | sev 3 | ambulance_2 ETA 10 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [4 min], Downtown Mall [5 min], Oakwood Apartments [12 min], Downtown Precinct [16 min]
Westside Fire Department (fire_station) → Highway 9 Interchange [4 min], Hilltop Manor [3 min], Downtown Precinct [6 min], Oakwood Apartments [9 min]
Downtown Precinct (police_station) → Westside Fire Department [6 min], Highway 9 Interchange [4 min], Hilltop Manor [7 min], Oakwood Apartments [8 min], City Central Hospital [16 min]
Sunset Villas (residential) → City Central Hospital [4 min], Downtown Mall [5 min], Hilltop Manor [6 min], Oakwood Apartments [11 min]
Hilltop Manor (residential) → Westside Fire Department [3 min], Downtown Precinct [7 min], Sunset Villas [6 min], Highway 9 Interchange [4 min], Eastgate Roundabout [4 min], Oakwood Apartments [7 min], Downtown Mall [8 min]
Oakwood Apartments (residential) → City Central Hospital [12 min], Westside Fire Department [9 min], Downtown Precinct [8 min], Eastgate Roundabout [4 min], Highway 9 Interchange [4 min], Hilltop Manor [7 min], Sunset Villas [11 min], Downtown Mall [10 min]
Downtown Mall (commercial) → City Central Hospital [5 min], Sunset Villas [5 min], Eastgate Roundabout [6 min], Hilltop Manor [8 min], Oakwood Apartments [10 min]
Eastgate Roundabout (road_junction) → Hilltop Manor [4 min], Oakwood Apartments [4 min], Downtown Mall [6 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [4 min], Downtown Precinct [4 min], Hilltop Manor [4 min], Oakwood Apartments [4 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0002
Step 8: CALL-0008 → police police_1
Step 9: CALL-0009 → ambulance ambulance_2

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
There's a break-in happening right now at 478 River Drive. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 10 min | opened step 1
EVT-0002 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 14 min | opened step 4
EVT-0003 | crime      | Oakwood Apartments             | sev 5 | police_1 ETA 7 min | opened step 8
EVT-0004 | accident   | Hilltop Manor                  | sev 3 | ambulance_2 ETA 10 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Downtown Mall                  | ON_SCENE → EVT-0001
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [4 min], Downtown Mall [5 min], Oakwood Apartments [12 min], Downtown Precinct [16 min]
Westside Fire Department (fire_station) → Highway 9 Interchange [4 min], Hilltop Manor [3 min], Downtown Precinct [6 min], Oakwood Apartments [9 min]
Downtown Precinct (police_station) → Westside Fire Department [6 min], Highway 9 Interchange [4 min], Hilltop Manor [7 min], Oakwood Apartments [8 min], City Central Hospital [16 min]
Sunset Villas (residential) → City Central Hospital [4 min], Downtown Mall [5 min], Hilltop Manor [6 min], Oakwood Apartments [11 min]
Hilltop Manor (residential) → Westside Fire Department [3 min], Downtown Precinct [7 min], Sunset Villas [6 min], Highway 9 Interchange [4 min], Eastgate Roundabout [4 min], Oakwood Apartments [7 min], Downtown Mall [8 min]
Oakwood Apartments (residential) → City Central Hospital [12 min], Westside Fire Department [9 min], Downtown Precinct [8 min], Eastgate Roundabout [4 min], Highway 9 Interchange [4 min], Hilltop Manor [7 min], Sunset Villas [11 min], Downtown Mall [10 min]
Downtown Mall (commercial) → City Central Hospital [5 min], Sunset Villas [5 min], Eastgate Roundabout [6 min], Hilltop Manor [8 min], Oakwood Apartments [10 min]
Eastgate Roundabout (road_junction) → Hilltop Manor [4 min], Oakwood Apartments [4 min], Downtown Mall [6 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [4 min], Downtown Precinct [4 min], Hilltop Manor [4 min], Oakwood Apartments [4 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → police police_1
Step 9: CALL-0009 → ambulance ambulance_2
Step 10: CALL-0010 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
I just got mugged near Oakwood Apartments! The guy ran towards Spring Drive. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 10 min | opened step 1
EVT-0002 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 14 min | opened step 4
EVT-0003 | crime      | Oakwood Apartments             | sev 5 | police_1 ETA 7 min | opened step 8
EVT-0004 | accident   | Hilltop Manor                  | sev 3 | ambulance_2 ETA 10 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Downtown Mall                  | ON_SCENE → EVT-0001
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [4 min], Downtown Mall [5 min], Oakwood Apartments [12 min], Downtown Precinct [16 min]
Westside Fire Department (fire_station) → Highway 9 Interchange [4 min], Hilltop Manor [3 min], Downtown Precinct [6 min], Oakwood Apartments [9 min]
Downtown Precinct (police_station) → Westside Fire Department [6 min], Highway 9 Interchange [4 min], Hilltop Manor [7 min], Oakwood Apartments [8 min], City Central Hospital [16 min]
Sunset Villas (residential) → City Central Hospital [4 min], Downtown Mall [5 min], Hilltop Manor [6 min], Oakwood Apartments [11 min]
Hilltop Manor (residential) → Westside Fire Department [3 min], Downtown Precinct [7 min], Sunset Villas [6 min], Highway 9 Interchange [4 min], Eastgate Roundabout [4 min], Oakwood Apartments [7 min], Downtown Mall [8 min]
Oakwood Apartments (residential) → City Central Hospital [12 min], Westside Fire Department [9 min], Downtown Precinct [8 min], Eastgate Roundabout [4 min], Highway 9 Interchange [4 min], Hilltop Manor [7 min], Sunset Villas [11 min], Downtown Mall [10 min]
Downtown Mall (commercial) → City Central Hospital [5 min], Sunset Villas [5 min], Eastgate Roundabout [6 min], Hilltop Manor [8 min], Oakwood Apartments [10 min]
Eastgate Roundabout (road_junction) → Hilltop Manor [4 min], Oakwood Apartments [4 min], Downtown Mall [6 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [4 min], Downtown Precinct [4 min], Hilltop Manor [4 min], Oakwood Apartments [4 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → ambulance ambulance_2
Step 10: CALL-0010 → Duplicate of EVT-0003
Step 11: CALL-0011 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Fender bender on River Drive near Oakwood Apartments. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 14 min | opened step 4
EVT-0003 | crime      | Oakwood Apartments             | sev 5 | police_1 ETA 7 min | opened step 8
EVT-0004 | accident   | Hilltop Manor                  | sev 3 | ambulance_2 ETA 10 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Downtown Mall                  | RETURNING → EVT-0001
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [4 min], Downtown Mall [5 min], Oakwood Apartments [12 min], Downtown Precinct [16 min]
Westside Fire Department (fire_station) → Highway 9 Interchange [4 min], Hilltop Manor [3 min], Downtown Precinct [6 min], Oakwood Apartments [9 min]
Downtown Precinct (police_station) → Westside Fire Department [6 min], Highway 9 Interchange [4 min], Hilltop Manor [7 min], Oakwood Apartments [8 min], City Central Hospital [16 min]
Sunset Villas (residential) → City Central Hospital [4 min], Downtown Mall [5 min], Hilltop Manor [6 min], Oakwood Apartments [11 min]
Hilltop Manor (residential) → Westside Fire Department [3 min], Downtown Precinct [7 min], Sunset Villas [6 min], Highway 9 Interchange [4 min], Eastgate Roundabout [4 min], Oakwood Apartments [7 min], Downtown Mall [8 min]
Oakwood Apartments (residential) → City Central Hospital [12 min], Westside Fire Department [9 min], Downtown Precinct [8 min], Eastgate Roundabout [4 min], Highway 9 Interchange [4 min], Hilltop Manor [7 min], Sunset Villas [11 min], Downtown Mall [10 min]
Downtown Mall (commercial) → City Central Hospital [5 min], Sunset Villas [5 min], Eastgate Roundabout [6 min], Hilltop Manor [8 min], Oakwood Apartments [10 min]
Eastgate Roundabout (road_junction) → Hilltop Manor [4 min], Oakwood Apartments [4 min], Downtown Mall [6 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [4 min], Downtown Precinct [4 min], Hilltop Manor [4 min], Oakwood Apartments [4 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → Duplicate of EVT-0003
Step 11: CALL-0011 → Duplicate of EVT-0003
Step 12: CALL-0012 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Building's on fire on River Drive near Oakwood Apartments! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 14 min | opened step 4
EVT-0003 | crime      | Oakwood Apartments             | sev 5 | police_1 ETA 7 min | opened step 8
EVT-0004 | accident   | Hilltop Manor                  | sev 3 | ambulance_2 ETA 10 min | opened step 9
EVT-0005 | accident   | Oakwood Apartments             | sev 4 | ambulance_3 ETA 12 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Downtown Mall                  | RETURNING → EVT-0001
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [4 min], Downtown Mall [5 min], Oakwood Apartments [12 min], Downtown Precinct [16 min]
Westside Fire Department (fire_station) → Highway 9 Interchange [4 min], Hilltop Manor [3 min], Downtown Precinct [6 min], Oakwood Apartments [9 min]
Downtown Precinct (police_station) → Westside Fire Department [6 min], Highway 9 Interchange [4 min], Hilltop Manor [7 min], Oakwood Apartments [8 min], City Central Hospital [16 min]
Sunset Villas (residential) → City Central Hospital [4 min], Downtown Mall [5 min], Hilltop Manor [6 min], Oakwood Apartments [11 min]
Hilltop Manor (residential) → Westside Fire Department [3 min], Downtown Precinct [7 min], Sunset Villas [6 min], Highway 9 Interchange [4 min], Eastgate Roundabout [4 min], Oakwood Apartments [7 min], Downtown Mall [8 min]
Oakwood Apartments (residential) → City Central Hospital [12 min], Westside Fire Department [9 min], Downtown Precinct [8 min], Eastgate Roundabout [4 min], Highway 9 Interchange [4 min], Hilltop Manor [7 min], Sunset Villas [11 min], Downtown Mall [10 min]
Downtown Mall (commercial) → City Central Hospital [5 min], Sunset Villas [5 min], Eastgate Roundabout [6 min], Hilltop Manor [8 min], Oakwood Apartments [10 min]
Eastgate Roundabout (road_junction) → Hilltop Manor [4 min], Oakwood Apartments [4 min], Downtown Mall [6 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [4 min], Downtown Precinct [4 min], Hilltop Manor [4 min], Oakwood Apartments [4 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0003
Step 12: CALL-0012 → Duplicate of EVT-0003
Step 13: CALL-0013 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
There's a fight outside Downtown Mall on Maple Drive. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 14 min | opened step 4
EVT-0003 | crime      | Oakwood Apartments             | sev 5 | police_1 ETA 7 min | opened step 8
EVT-0004 | accident   | Hilltop Manor                  | sev 3 | ambulance_2 ETA 10 min | opened step 9
EVT-0005 | accident   | Oakwood Apartments             | sev 4 | ambulance_3 ETA 12 min | opened step 13
EVT-0006 | fire       | Oakwood Apartments             | sev 5 | fire_6 ETA 8 min | opened step 14

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Oakwood Apartments             | ON_SCENE → EVT-0003
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [4 min], Downtown Mall [5 min], Oakwood Apartments [12 min], Downtown Precinct [16 min]
Westside Fire Department (fire_station) → Highway 9 Interchange [4 min], Hilltop Manor [3 min], Downtown Precinct [6 min], Oakwood Apartments [9 min]
Downtown Precinct (police_station) → Westside Fire Department [6 min], Highway 9 Interchange [4 min], Hilltop Manor [7 min], Oakwood Apartments [8 min], City Central Hospital [16 min]
Sunset Villas (residential) → City Central Hospital [4 min], Downtown Mall [5 min], Hilltop Manor [6 min], Oakwood Apartments [11 min]
Hilltop Manor (residential) → Westside Fire Department [3 min], Downtown Precinct [7 min], Sunset Villas [6 min], Highway 9 Interchange [4 min], Eastgate Roundabout [4 min], Oakwood Apartments [7 min], Downtown Mall [8 min]
Oakwood Apartments (residential) → City Central Hospital [12 min], Westside Fire Department [9 min], Downtown Precinct [8 min], Eastgate Roundabout [4 min], Highway 9 Interchange [4 min], Hilltop Manor [7 min], Sunset Villas [11 min], Downtown Mall [10 min]
Downtown Mall (commercial) → City Central Hospital [5 min], Sunset Villas [5 min], Eastgate Roundabout [6 min], Hilltop Manor [8 min], Oakwood Apartments [10 min]
Eastgate Roundabout (road_junction) → Hilltop Manor [4 min], Oakwood Apartments [4 min], Downtown Mall [6 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [4 min], Downtown Precinct [4 min], Hilltop Manor [4 min], Oakwood Apartments [4 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0003
Step 13: CALL-0013 → ambulance ambulance_3
Step 14: CALL-0014 → fire fire_6

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Yeah there's a small fire in a dumpster near Central Plaza on Spring Street. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Lakeview Residences [4 min], Oakwood Apartments [7 min], Central Police Station [10 min], Central Plaza [10 min], Westside Fire Department [13 min], Willow Creek Homes [9 min]
Westside Fire Department (fire_station) → Willow Creek Homes [3 min], Southbound Overpass [8 min], Oakwood Apartments [7 min], City Central Hospital [13 min], Lakeview Residences [11 min], Northside Junction [9 min]
Central Police Station (police_station) → City Central Hospital [10 min], Southbound Overpass [4 min], Northside Junction [3 min], Oakwood Apartments [4 min], Willow Creek Homes [6 min]
Oakwood Apartments (residential) → City Central Hospital [7 min], Westside Fire Department [7 min], Central Police Station [4 min], Willow Creek Homes [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], Northside Junction [7 min]
Willow Creek Homes (residential) → Westside Fire Department [3 min], Central Police Station [6 min], Oakwood Apartments [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], City Central Hospital [9 min], Central Plaza [10 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Oakwood Apartments [5 min], Willow Creek Homes [5 min], Westside Fire Department [11 min], Central Plaza [8 min]
Central Plaza (commercial) → City Central Hospital [10 min], Lakeview Residences [8 min], Willow Creek Homes [10 min]
Northside Junction (road_junction) → Central Police Station [3 min], Southbound Overpass [3 min], Oakwood Apartments [7 min], Westside Fire Department [9 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Central Police Station [4 min], Oakwood Apartments [4 min], Willow Creek Homes [4 min], Northside Junction [3 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Building's on fire on Pine Avenue near Lakeview Residences! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Central Plaza                  | sev 1 | fire_5 ETA 13 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Lakeview Residences [4 min], Oakwood Apartments [7 min], Central Police Station [10 min], Central Plaza [10 min], Westside Fire Department [13 min], Willow Creek Homes [9 min]
Westside Fire Department (fire_station) → Willow Creek Homes [3 min], Southbound Overpass [8 min], Oakwood Apartments [7 min], City Central Hospital [13 min], Lakeview Residences [11 min], Northside Junction [9 min]
Central Police Station (police_station) → City Central Hospital [10 min], Southbound Overpass [4 min], Northside Junction [3 min], Oakwood Apartments [4 min], Willow Creek Homes [6 min]
Oakwood Apartments (residential) → City Central Hospital [7 min], Westside Fire Department [7 min], Central Police Station [4 min], Willow Creek Homes [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], Northside Junction [7 min]
Willow Creek Homes (residential) → Westside Fire Department [3 min], Central Police Station [6 min], Oakwood Apartments [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], City Central Hospital [9 min], Central Plaza [10 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Oakwood Apartments [5 min], Willow Creek Homes [5 min], Westside Fire Department [11 min], Central Plaza [8 min]
Central Plaza (commercial) → City Central Hospital [10 min], Lakeview Residences [8 min], Willow Creek Homes [10 min]
Northside Junction (road_junction) → Central Police Station [3 min], Southbound Overpass [3 min], Oakwood Apartments [7 min], Westside Fire Department [9 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Central Police Station [4 min], Oakwood Apartments [4 min], Willow Creek Homes [4 min], Northside Junction [3 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Yeah there's a small fire in a dumpster near Central Plaza on Spring Street. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Central Plaza                  | sev 1 | fire_5 ETA 13 min | opened step 1
EVT-0002 | fire       | Lakeview Residences            | sev 3 | fire_6 ETA 8 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
City Central Hospital (hospital) → Lakeview Residences [4 min], Oakwood Apartments [7 min], Central Police Station [10 min], Central Plaza [10 min], Westside Fire Department [13 min], Willow Creek Homes [9 min]
Westside Fire Department (fire_station) → Willow Creek Homes [3 min], Southbound Overpass [8 min], Oakwood Apartments [7 min], City Central Hospital [13 min], Lakeview Residences [11 min], Northside Junction [9 min]
Central Police Station (police_station) → City Central Hospital [10 min], Southbound Overpass [4 min], Northside Junction [3 min], Oakwood Apartments [4 min], Willow Creek Homes [6 min]
Oakwood Apartments (residential) → City Central Hospital [7 min], Westside Fire Department [7 min], Central Police Station [4 min], Willow Creek Homes [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], Northside Junction [7 min]
Willow Creek Homes (residential) → Westside Fire Department [3 min], Central Police Station [6 min], Oakwood Apartments [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], City Central Hospital [9 min], Central Plaza [10 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Oakwood Apartments [5 min], Willow Creek Homes [5 min], Westside Fire Department [11 min], Central Plaza [8 min]
Central Plaza (commercial) → City Central Hospital [10 min], Lakeview Residences [8 min], Willow Creek Homes [10 min]
Northside Junction (road_junction) → Central Police Station [3 min], Southbound Overpass [3 min], Oakwood Apartments [7 min], Westside Fire Department [9 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Central Police Station [4 min], Oakwood Apartments [4 min], Willow Creek Homes [4 min], Northside Junction [3 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5
Step 2: CALL-0002 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_5", "from_event_id": "EVT-0001", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Building's on fire on Pine Avenue near Lakeview Residences! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Central Plaza                  | sev 1 | UNASSIGNED | opened step 1
EVT-0002 | fire       | Lakeview Residences            | sev 3 | fire_6 ETA 8 min | opened step 2
EVT-0003 | fire       | Central Plaza                  | sev 5 | fire_5 ETA 13 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
City Central Hospital (hospital) → Lakeview Residences [4 min], Oakwood Apartments [7 min], Central Police Station [10 min], Central Plaza [10 min], Westside Fire Department [13 min], Willow Creek Homes [9 min]
Westside Fire Department (fire_station) → Willow Creek Homes [3 min], Southbound Overpass [8 min], Oakwood Apartments [7 min], City Central Hospital [13 min], Lakeview Residences [11 min], Northside Junction [9 min]
Central Police Station (police_station) → City Central Hospital [10 min], Southbound Overpass [4 min], Northside Junction [3 min], Oakwood Apartments [4 min], Willow Creek Homes [6 min]
Oakwood Apartments (residential) → City Central Hospital [7 min], Westside Fire Department [7 min], Central Police Station [4 min], Willow Creek Homes [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], Northside Junction [7 min]
Willow Creek Homes (residential) → Westside Fire Department [3 min], Central Police Station [6 min], Oakwood Apartments [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], City Central Hospital [9 min], Central Plaza [10 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Oakwood Apartments [5 min], Willow Creek Homes [5 min], Westside Fire Department [11 min], Central Plaza [8 min]
Central Plaza (commercial) → City Central Hospital [10 min], Lakeview Residences [8 min], Willow Creek Homes [10 min]
Northside Junction (road_junction) → Central Police Station [3 min], Southbound Overpass [3 min], Oakwood Apartments [7 min], Westside Fire Department [9 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Central Police Station [4 min], Oakwood Apartments [4 min], Willow Creek Homes [4 min], Northside Junction [3 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5
Step 2: CALL-0002 → fire fire_6
Step 3: CALL-0003 → fire ?

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Yeah there's a small fire in a dumpster near Lakeview Residences on Pine Avenue. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Central Plaza                  | sev 1 | UNASSIGNED | opened step 1
EVT-0002 | fire       | Lakeview Residences            | sev 3 | fire_6 ETA 8 min | opened step 2
EVT-0003 | fire       | Central Plaza                  | sev 5 | fire_5 ETA 13 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
City Central Hospital (hospital) → Lakeview Residences [4 min], Oakwood Apartments [7 min], Central Police Station [10 min], Central Plaza [10 min], Westside Fire Department [13 min], Willow Creek Homes [9 min]
Westside Fire Department (fire_station) → Willow Creek Homes [3 min], Southbound Overpass [8 min], Oakwood Apartments [7 min], City Central Hospital [13 min], Lakeview Residences [11 min], Northside Junction [9 min]
Central Police Station (police_station) → City Central Hospital [10 min], Southbound Overpass [4 min], Northside Junction [3 min], Oakwood Apartments [4 min], Willow Creek Homes [6 min]
Oakwood Apartments (residential) → City Central Hospital [7 min], Westside Fire Department [7 min], Central Police Station [4 min], Willow Creek Homes [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], Northside Junction [7 min]
Willow Creek Homes (residential) → Westside Fire Department [3 min], Central Police Station [6 min], Oakwood Apartments [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], City Central Hospital [9 min], Central Plaza [10 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Oakwood Apartments [5 min], Willow Creek Homes [5 min], Westside Fire Department [11 min], Central Plaza [8 min]
Central Plaza (commercial) → City Central Hospital [10 min], Lakeview Residences [8 min], Willow Creek Homes [10 min]
Northside Junction (road_junction) → Central Police Station [3 min], Southbound Overpass [3 min], Oakwood Apartments [7 min], Westside Fire Department [9 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Central Police Station [4 min], Oakwood Apartments [4 min], Willow Creek Homes [4 min], Northside Junction [3 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → fire fire_6
Step 3: CALL-0003 → fire ?
Step 4: CALL-0004 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Someone's not breathing at Central Plaza! A bystander is doing CPR. Please send an ambulance to Spring Street immediately!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Lakeview Residences            | sev 3 | fire_6 ETA 8 min | opened step 2
EVT-0003 | fire       | Central Plaza                  | sev 5 | fire_5 ETA 13 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
City Central Hospital (hospital) → Lakeview Residences [4 min], Oakwood Apartments [7 min], Central Police Station [10 min], Central Plaza [10 min], Westside Fire Department [13 min], Willow Creek Homes [9 min]
Westside Fire Department (fire_station) → Willow Creek Homes [3 min], Southbound Overpass [8 min], Oakwood Apartments [7 min], City Central Hospital [13 min], Lakeview Residences [11 min], Northside Junction [9 min]
Central Police Station (police_station) → City Central Hospital [10 min], Southbound Overpass [4 min], Northside Junction [3 min], Oakwood Apartments [4 min], Willow Creek Homes [6 min]
Oakwood Apartments (residential) → City Central Hospital [7 min], Westside Fire Department [7 min], Central Police Station [4 min], Willow Creek Homes [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], Northside Junction [7 min]
Willow Creek Homes (residential) → Westside Fire Department [3 min], Central Police Station [6 min], Oakwood Apartments [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], City Central Hospital [9 min], Central Plaza [10 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Oakwood Apartments [5 min], Willow Creek Homes [5 min], Westside Fire Department [11 min], Central Plaza [8 min]
Central Plaza (commercial) → City Central Hospital [10 min], Lakeview Residences [8 min], Willow Creek Homes [10 min]
Northside Junction (road_junction) → Central Police Station [3 min], Southbound Overpass [3 min], Oakwood Apartments [7 min], Westside Fire Department [9 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Central Police Station [4 min], Oakwood Apartments [4 min], Willow Creek Homes [4 min], Northside Junction [3 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → fire ?
Step 4: CALL-0004 → Duplicate of EVT-0002
Step 5: CALL-0005 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Active shooter at Central Plaza! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Lakeview Residences            | sev 3 | fire_6 ETA 8 min | opened step 2
EVT-0003 | fire       | Central Plaza                  | sev 5 | fire_5 ETA 13 min | opened step 3
EVT-0004 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 10 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
City Central Hospital (hospital) → Lakeview Residences [4 min], Oakwood Apartments [7 min], Central Police Station [10 min], Central Plaza [10 min], Westside Fire Department [13 min], Willow Creek Homes [9 min]
Westside Fire Department (fire_station) → Willow Creek Homes [3 min], Southbound Overpass [8 min], Oakwood Apartments [7 min], City Central Hospital [13 min], Lakeview Residences [11 min], Northside Junction [9 min]
Central Police Station (police_station) → City Central Hospital [10 min], Southbound Overpass [4 min], Northside Junction [3 min], Oakwood Apartments [4 min], Willow Creek Homes [6 min]
Oakwood Apartments (residential) → City Central Hospital [7 min], Westside Fire Department [7 min], Central Police Station [4 min], Willow Creek Homes [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], Northside Junction [7 min]
Willow Creek Homes (residential) → Westside Fire Department [3 min], Central Police Station [6 min], Oakwood Apartments [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], City Central Hospital [9 min], Central Plaza [10 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Oakwood Apartments [5 min], Willow Creek Homes [5 min], Westside Fire Department [11 min], Central Plaza [8 min]
Central Plaza (commercial) → City Central Hospital [10 min], Lakeview Residences [8 min], Willow Creek Homes [10 min]
Northside Junction (road_junction) → Central Police Station [3 min], Southbound Overpass [3 min], Oakwood Apartments [7 min], Westside Fire Department [9 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Central Police Station [4 min], Oakwood Apartments [4 min], Willow Creek Homes [4 min], Northside Junction [3 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0002
Step 5: CALL-0005 → Duplicate of EVT-0002
Step 6: CALL-0006 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
I think I heard gunshots near 295 Pine Avenue! People are running. I'm hiding inside Lakeview Residences, please send help!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Lakeview Residences            | sev 3 | fire_6 ETA 8 min | opened step 2
EVT-0003 | fire       | Central Plaza                  | sev 5 | fire_5 ETA 13 min | opened step 3
EVT-0004 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 10 min | opened step 6
EVT-0005 | crime      | Central Plaza                  | sev 2 | police_0 ETA 16 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
City Central Hospital (hospital) → Lakeview Residences [4 min], Oakwood Apartments [7 min], Central Police Station [10 min], Central Plaza [10 min], Westside Fire Department [13 min], Willow Creek Homes [9 min]
Westside Fire Department (fire_station) → Willow Creek Homes [3 min], Southbound Overpass [8 min], Oakwood Apartments [7 min], City Central Hospital [13 min], Lakeview Residences [11 min], Northside Junction [9 min]
Central Police Station (police_station) → City Central Hospital [10 min], Southbound Overpass [4 min], Northside Junction [3 min], Oakwood Apartments [4 min], Willow Creek Homes [6 min]
Oakwood Apartments (residential) → City Central Hospital [7 min], Westside Fire Department [7 min], Central Police Station [4 min], Willow Creek Homes [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], Northside Junction [7 min]
Willow Creek Homes (residential) → Westside Fire Department [3 min], Central Police Station [6 min], Oakwood Apartments [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], City Central Hospital [9 min], Central Plaza [10 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Oakwood Apartments [5 min], Willow Creek Homes [5 min], Westside Fire Department [11 min], Central Plaza [8 min]
Central Plaza (commercial) → City Central Hospital [10 min], Lakeview Residences [8 min], Willow Creek Homes [10 min]
Northside Junction (road_junction) → Central Police Station [3 min], Southbound Overpass [3 min], Oakwood Apartments [7 min], Westside Fire Department [9 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Central Police Station [4 min], Oakwood Apartments [4 min], Willow Creek Homes [4 min], Northside Junction [3 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0002
Step 6: CALL-0006 → ambulance ambulance_3
Step 7: CALL-0007 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
There's been some kind of mass incident at Central Plaza — multiple people down, some not moving. We need everything, Spring Street entrance.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Lakeview Residences            | sev 3 | fire_6 ETA 8 min | opened step 2
EVT-0003 | fire       | Central Plaza                  | sev 5 | fire_5 ETA 13 min | opened step 3
EVT-0004 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 10 min | opened step 6
EVT-0005 | crime      | Central Plaza                  | sev 2 | police_0 ETA 16 min | opened step 7
EVT-0006 | crime      | Lakeview Residences            | sev 1 | police_1 ETA 9 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0006
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
City Central Hospital (hospital) → Lakeview Residences [4 min], Oakwood Apartments [7 min], Central Police Station [10 min], Central Plaza [10 min], Westside Fire Department [13 min], Willow Creek Homes [9 min]
Westside Fire Department (fire_station) → Willow Creek Homes [3 min], Southbound Overpass [8 min], Oakwood Apartments [7 min], City Central Hospital [13 min], Lakeview Residences [11 min], Northside Junction [9 min]
Central Police Station (police_station) → City Central Hospital [10 min], Southbound Overpass [4 min], Northside Junction [3 min], Oakwood Apartments [4 min], Willow Creek Homes [6 min]
Oakwood Apartments (residential) → City Central Hospital [7 min], Westside Fire Department [7 min], Central Police Station [4 min], Willow Creek Homes [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], Northside Junction [7 min]
Willow Creek Homes (residential) → Westside Fire Department [3 min], Central Police Station [6 min], Oakwood Apartments [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], City Central Hospital [9 min], Central Plaza [10 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Oakwood Apartments [5 min], Willow Creek Homes [5 min], Westside Fire Department [11 min], Central Plaza [8 min]
Central Plaza (commercial) → City Central Hospital [10 min], Lakeview Residences [8 min], Willow Creek Homes [10 min]
Northside Junction (road_junction) → Central Police Station [3 min], Southbound Overpass [3 min], Oakwood Apartments [7 min], Westside Fire Department [9 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Central Police Station [4 min], Oakwood Apartments [4 min], Willow Creek Homes [4 min], Northside Junction [3 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → ambulance ambulance_3
Step 7: CALL-0007 → police police_0
Step 8: CALL-0008 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Building's on fire on Main Drive near Oakwood Apartments! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Lakeview Residences            | sev 3 | fire_6 ETA 8 min | opened step 2
EVT-0003 | fire       | Central Plaza                  | sev 5 | fire_5 ETA 13 min | opened step 3
EVT-0004 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 10 min | opened step 6
EVT-0005 | crime      | Central Plaza                  | sev 2 | police_0 ETA 16 min | opened step 7
EVT-0006 | crime      | Lakeview Residences            | sev 1 | police_1 ETA 9 min | opened step 8
EVT-0007 | medical    | Central Plaza                  | sev 4 | ambulance_4 ETA 10 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0006
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Lakeview Residences            | ON_SCENE → EVT-0002

=== CITY REFERENCE ===
City Central Hospital (hospital) → Lakeview Residences [4 min], Oakwood Apartments [7 min], Central Police Station [10 min], Central Plaza [10 min], Westside Fire Department [13 min], Willow Creek Homes [9 min]
Westside Fire Department (fire_station) → Willow Creek Homes [3 min], Southbound Overpass [8 min], Oakwood Apartments [7 min], City Central Hospital [13 min], Lakeview Residences [11 min], Northside Junction [9 min]
Central Police Station (police_station) → City Central Hospital [10 min], Southbound Overpass [4 min], Northside Junction [3 min], Oakwood Apartments [4 min], Willow Creek Homes [6 min]
Oakwood Apartments (residential) → City Central Hospital [7 min], Westside Fire Department [7 min], Central Police Station [4 min], Willow Creek Homes [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], Northside Junction [7 min]
Willow Creek Homes (residential) → Westside Fire Department [3 min], Central Police Station [6 min], Oakwood Apartments [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], City Central Hospital [9 min], Central Plaza [10 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Oakwood Apartments [5 min], Willow Creek Homes [5 min], Westside Fire Department [11 min], Central Plaza [8 min]
Central Plaza (commercial) → City Central Hospital [10 min], Lakeview Residences [8 min], Willow Creek Homes [10 min]
Northside Junction (road_junction) → Central Police Station [3 min], Southbound Overpass [3 min], Oakwood Apartments [7 min], Westside Fire Department [9 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Central Police Station [4 min], Oakwood Apartments [4 min], Willow Creek Homes [4 min], Northside Junction [3 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → police police_0
Step 8: CALL-0008 → police police_1
Step 9: CALL-0009 → ambulance ambulance_4

[Assistant] {"action_type": "hold", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Building's on fire on Pine Avenue near Lakeview Residences! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Lakeview Residences            | sev 3 | fire_6 ETA 8 min | opened step 2
EVT-0003 | fire       | Central Plaza                  | sev 5 | fire_5 ETA 13 min | opened step 3
EVT-0004 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 10 min | opened step 6
EVT-0005 | crime      | Central Plaza                  | sev 2 | police_0 ETA 16 min | opened step 7
EVT-0006 | crime      | Lakeview Residences            | sev 1 | police_1 ETA 9 min | opened step 8
EVT-0007 | medical    | Central Plaza                  | sev 4 | ambulance_4 ETA 10 min | opened step 9
EVT-0008 | fire       | Oakwood Apartments             | sev 5 | HELD → fire_6 | opened step 10

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0006
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Lakeview Residences            | ON_SCENE → EVT-0002

=== CITY REFERENCE ===
City Central Hospital (hospital) → Lakeview Residences [4 min], Oakwood Apartments [7 min], Central Police Station [10 min], Central Plaza [10 min], Westside Fire Department [13 min], Willow Creek Homes [9 min]
Westside Fire Department (fire_station) → Willow Creek Homes [3 min], Southbound Overpass [8 min], Oakwood Apartments [7 min], City Central Hospital [13 min], Lakeview Residences [11 min], Northside Junction [9 min]
Central Police Station (police_station) → City Central Hospital [10 min], Southbound Overpass [4 min], Northside Junction [3 min], Oakwood Apartments [4 min], Willow Creek Homes [6 min]
Oakwood Apartments (residential) → City Central Hospital [7 min], Westside Fire Department [7 min], Central Police Station [4 min], Willow Creek Homes [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], Northside Junction [7 min]
Willow Creek Homes (residential) → Westside Fire Department [3 min], Central Police Station [6 min], Oakwood Apartments [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], City Central Hospital [9 min], Central Plaza [10 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Oakwood Apartments [5 min], Willow Creek Homes [5 min], Westside Fire Department [11 min], Central Plaza [8 min]
Central Plaza (commercial) → City Central Hospital [10 min], Lakeview Residences [8 min], Willow Creek Homes [10 min]
Northside Junction (road_junction) → Central Police Station [3 min], Southbound Overpass [3 min], Oakwood Apartments [7 min], Westside Fire Department [9 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Central Police Station [4 min], Oakwood Apartments [4 min], Willow Creek Homes [4 min], Northside Junction [3 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → police police_1
Step 9: CALL-0009 → ambulance ambulance_4
Step 10: CALL-0010 → HOLD (fire, waiting for fire_6)

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
There's been some kind of mass incident at Central Plaza — multiple people down, some not moving. We need everything, Spring Street entrance.

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Central Plaza                  | sev 5 | fire_5 ETA 13 min | opened step 3
EVT-0004 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 10 min | opened step 6
EVT-0005 | crime      | Central Plaza                  | sev 2 | police_0 ETA 16 min | opened step 7
EVT-0006 | crime      | Lakeview Residences            | sev 1 | police_1 ETA 9 min | opened step 8
EVT-0007 | medical    | Central Plaza                  | sev 4 | ambulance_4 ETA 10 min | opened step 9
EVT-0008 | fire       | Oakwood Apartments             | sev 5 | HELD → fire_6 | opened step 10
EVT-0009 | fire       | Lakeview Residences            | sev 1 | HELD → fire_6 | opened step 11

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0006
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Lakeview Residences            | RETURNING → EVT-0002

=== CITY REFERENCE ===
City Central Hospital (hospital) → Lakeview Residences [4 min], Oakwood Apartments [7 min], Central Police Station [10 min], Central Plaza [10 min], Westside Fire Department [13 min], Willow Creek Homes [9 min]
Westside Fire Department (fire_station) → Willow Creek Homes [3 min], Southbound Overpass [8 min], Oakwood Apartments [7 min], City Central Hospital [13 min], Lakeview Residences [11 min], Northside Junction [9 min]
Central Police Station (police_station) → City Central Hospital [10 min], Southbound Overpass [4 min], Northside Junction [3 min], Oakwood Apartments [4 min], Willow Creek Homes [6 min]
Oakwood Apartments (residential) → City Central Hospital [7 min], Westside Fire Department [7 min], Central Police Station [4 min], Willow Creek Homes [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], Northside Junction [7 min]
Willow Creek Homes (residential) → Westside Fire Department [3 min], Central Police Station [6 min], Oakwood Apartments [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], City Central Hospital [9 min], Central Plaza [10 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Oakwood Apartments [5 min], Willow Creek Homes [5 min], Westside Fire Department [11 min], Central Plaza [8 min]
Central Plaza (commercial) → City Central Hospital [10 min], Lakeview Residences [8 min], Willow Creek Homes [10 min]
Northside Junction (road_junction) → Central Police Station [3 min], Southbound Overpass [3 min], Oakwood Apartments [7 min], Westside Fire Department [9 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Central Police Station [4 min], Oakwood Apartments [4 min], Willow Creek Homes [4 min], Northside Junction [3 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → ambulance ambulance_4
Step 10: CALL-0010 → HOLD (fire, waiting for fire_6)
Step 11: CALL-0011 → HOLD (fire, waiting for fire_6)

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Fender bender on Spring Street near Central Plaza. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Central Plaza                  | sev 5 | fire_5 ETA 13 min | opened step 3
EVT-0004 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 10 min | opened step 6
EVT-0005 | crime      | Central Plaza                  | sev 2 | police_0 ETA 16 min | opened step 7
EVT-0006 | crime      | Lakeview Residences            | sev 1 | police_1 ETA 9 min | opened step 8
EVT-0007 | medical    | Central Plaza                  | sev 4 | ambulance_4 ETA 10 min | opened step 9
EVT-0008 | fire       | Oakwood Apartments             | sev 5 | HELD → fire_6 | opened step 10
EVT-0009 | fire       | Lakeview Residences            | sev 1 | HELD → fire_6 | opened step 11

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0006
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Lakeview Residences            | RETURNING → EVT-0002

=== CITY REFERENCE ===
City Central Hospital (hospital) → Lakeview Residences [4 min], Oakwood Apartments [7 min], Central Police Station [10 min], Central Plaza [10 min], Westside Fire Department [13 min], Willow Creek Homes [9 min]
Westside Fire Department (fire_station) → Willow Creek Homes [3 min], Southbound Overpass [8 min], Oakwood Apartments [7 min], City Central Hospital [13 min], Lakeview Residences [11 min], Northside Junction [9 min]
Central Police Station (police_station) → City Central Hospital [10 min], Southbound Overpass [4 min], Northside Junction [3 min], Oakwood Apartments [4 min], Willow Creek Homes [6 min]
Oakwood Apartments (residential) → City Central Hospital [7 min], Westside Fire Department [7 min], Central Police Station [4 min], Willow Creek Homes [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], Northside Junction [7 min]
Willow Creek Homes (residential) → Westside Fire Department [3 min], Central Police Station [6 min], Oakwood Apartments [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], City Central Hospital [9 min], Central Plaza [10 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Oakwood Apartments [5 min], Willow Creek Homes [5 min], Westside Fire Department [11 min], Central Plaza [8 min]
Central Plaza (commercial) → City Central Hospital [10 min], Lakeview Residences [8 min], Willow Creek Homes [10 min]
Northside Junction (road_junction) → Central Police Station [3 min], Southbound Overpass [3 min], Oakwood Apartments [7 min], Westside Fire Department [9 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Central Police Station [4 min], Oakwood Apartments [4 min], Willow Creek Homes [4 min], Northside Junction [3 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → HOLD (fire, waiting for fire_6)
Step 11: CALL-0011 → HOLD (fire, waiting for fire_6)
Step 12: CALL-0012 → Duplicate of EVT-0004

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
There's a man having chest pains at 587 Second Street. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Central Plaza                  | sev 5 | fire_5 ETA 13 min | opened step 3
EVT-0004 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 10 min | opened step 6
EVT-0005 | crime      | Central Plaza                  | sev 2 | police_0 ETA 16 min | opened step 7
EVT-0006 | crime      | Lakeview Residences            | sev 1 | police_1 ETA 9 min | opened step 8
EVT-0007 | medical    | Central Plaza                  | sev 4 | ambulance_4 ETA 10 min | opened step 9
EVT-0008 | fire       | Oakwood Apartments             | sev 5 | fire_6 ETA 6 min | opened step 10
EVT-0009 | fire       | Lakeview Residences            | sev 1 | HELD → fire_6 | opened step 11
EVT-0010 | accident   | Central Plaza                  | sev 4 | HELD → ambulance_3 | opened step 13

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0006
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
City Central Hospital (hospital) → Lakeview Residences [4 min], Oakwood Apartments [7 min], Central Police Station [10 min], Central Plaza [10 min], Westside Fire Department [13 min], Willow Creek Homes [9 min]
Westside Fire Department (fire_station) → Willow Creek Homes [3 min], Southbound Overpass [8 min], Oakwood Apartments [7 min], City Central Hospital [13 min], Lakeview Residences [11 min], Northside Junction [9 min]
Central Police Station (police_station) → City Central Hospital [10 min], Southbound Overpass [4 min], Northside Junction [3 min], Oakwood Apartments [4 min], Willow Creek Homes [6 min]
Oakwood Apartments (residential) → City Central Hospital [7 min], Westside Fire Department [7 min], Central Police Station [4 min], Willow Creek Homes [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], Northside Junction [7 min]
Willow Creek Homes (residential) → Westside Fire Department [3 min], Central Police Station [6 min], Oakwood Apartments [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], City Central Hospital [9 min], Central Plaza [10 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Oakwood Apartments [5 min], Willow Creek Homes [5 min], Westside Fire Department [11 min], Central Plaza [8 min]
Central Plaza (commercial) → City Central Hospital [10 min], Lakeview Residences [8 min], Willow Creek Homes [10 min]
Northside Junction (road_junction) → Central Police Station [3 min], Southbound Overpass [3 min], Oakwood Apartments [7 min], Westside Fire Department [9 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Central Police Station [4 min], Oakwood Apartments [4 min], Willow Creek Homes [4 min], Northside Junction [3 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → HOLD (fire, waiting for fire_6)
Step 12: CALL-0012 → Duplicate of EVT-0004
Step 13: CALL-0013 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
I think I heard gunshots near 274 Spring Street! People are running. I'm hiding inside Central Plaza, please send help!

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Central Plaza                  | sev 5 | fire_5 ETA 13 min | opened step 3
EVT-0004 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 10 min | opened step 6
EVT-0005 | crime      | Central Plaza                  | sev 2 | police_0 ETA 16 min | opened step 7
EVT-0006 | crime      | Lakeview Residences            | sev 1 | police_1 ETA 9 min | opened step 8
EVT-0007 | medical    | Central Plaza                  | sev 4 | ambulance_4 ETA 10 min | opened step 9
EVT-0008 | fire       | Oakwood Apartments             | sev 5 | fire_6 ETA 6 min | opened step 10
EVT-0009 | fire       | Lakeview Residences            | sev 1 | HELD → fire_6 | opened step 11
EVT-0010 | accident   | Central Plaza                  | sev 4 | HELD → ambulance_3 | opened step 13
EVT-0011 | medical    | Willow Creek Homes             | sev 4 | HELD → ambulance_3 | opened step 14

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0006
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
City Central Hospital (hospital) → Lakeview Residences [4 min], Oakwood Apartments [7 min], Central Police Station [10 min], Central Plaza [10 min], Westside Fire Department [13 min], Willow Creek Homes [9 min]
Westside Fire Department (fire_station) → Willow Creek Homes [3 min], Southbound Overpass [8 min], Oakwood Apartments [7 min], City Central Hospital [13 min], Lakeview Residences [11 min], Northside Junction [9 min]
Central Police Station (police_station) → City Central Hospital [10 min], Southbound Overpass [4 min], Northside Junction [3 min], Oakwood Apartments [4 min], Willow Creek Homes [6 min]
Oakwood Apartments (residential) → City Central Hospital [7 min], Westside Fire Department [7 min], Central Police Station [4 min], Willow Creek Homes [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], Northside Junction [7 min]
Willow Creek Homes (residential) → Westside Fire Department [3 min], Central Police Station [6 min], Oakwood Apartments [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], City Central Hospital [9 min], Central Plaza [10 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Oakwood Apartments [5 min], Willow Creek Homes [5 min], Westside Fire Department [11 min], Central Plaza [8 min]
Central Plaza (commercial) → City Central Hospital [10 min], Lakeview Residences [8 min], Willow Creek Homes [10 min]
Northside Junction (road_junction) → Central Police Station [3 min], Southbound Overpass [3 min], Oakwood Apartments [7 min], Westside Fire Department [9 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Central Police Station [4 min], Oakwood Apartments [4 min], Willow Creek Homes [4 min], Northside Junction [3 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0004
Step 13: CALL-0013 → HOLD (ambulance, waiting for ambulance_3)
Step 14: CALL-0014 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
There's a man having chest pains at 477 Pine Avenue. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Central Plaza                  | sev 5 | fire_5 ETA 13 min | opened step 3
EVT-0004 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 10 min | opened step 6
EVT-0005 | crime      | Central Plaza                  | sev 2 | police_0 ETA 16 min | opened step 7
EVT-0006 | crime      | Lakeview Residences            | sev 1 | police_1 ETA 9 min | opened step 8
EVT-0007 | medical    | Central Plaza                  | sev 4 | ambulance_4 ETA 10 min | opened step 9
EVT-0008 | fire       | Oakwood Apartments             | sev 5 | fire_6 ETA 6 min | opened step 10
EVT-0009 | fire       | Lakeview Residences            | sev 1 | HELD → fire_6 | opened step 11
EVT-0010 | accident   | Central Plaza                  | sev 4 | HELD → ambulance_3 | opened step 13
EVT-0011 | medical    | Willow Creek Homes             | sev 4 | HELD → ambulance_3 | opened step 14

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0006
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Central Plaza                  | ON_SCENE → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_5          | fire       | Central Plaza                  | ON_SCENE → EVT-0003
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
City Central Hospital (hospital) → Lakeview Residences [4 min], Oakwood Apartments [7 min], Central Police Station [10 min], Central Plaza [10 min], Westside Fire Department [13 min], Willow Creek Homes [9 min]
Westside Fire Department (fire_station) → Willow Creek Homes [3 min], Southbound Overpass [8 min], Oakwood Apartments [7 min], City Central Hospital [13 min], Lakeview Residences [11 min], Northside Junction [9 min]
Central Police Station (police_station) → City Central Hospital [10 min], Southbound Overpass [4 min], Northside Junction [3 min], Oakwood Apartments [4 min], Willow Creek Homes [6 min]
Oakwood Apartments (residential) → City Central Hospital [7 min], Westside Fire Department [7 min], Central Police Station [4 min], Willow Creek Homes [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], Northside Junction [7 min]
Willow Creek Homes (residential) → Westside Fire Department [3 min], Central Police Station [6 min], Oakwood Apartments [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], City Central Hospital [9 min], Central Plaza [10 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Oakwood Apartments [5 min], Willow Creek Homes [5 min], Westside Fire Department [11 min], Central Plaza [8 min]
Central Plaza (commercial) → City Central Hospital [10 min], Lakeview Residences [8 min], Willow Creek Homes [10 min]
Northside Junction (road_junction) → Central Police Station [3 min], Southbound Overpass [3 min], Oakwood Apartments [7 min], Westside Fire Department [9 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Central Police Station [4 min], Oakwood Apartments [4 min], Willow Creek Homes [4 min], Northside Junction [3 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → HOLD (ambulance, waiting for ambulance_3)
Step 14: CALL-0014 → HOLD (ambulance, waiting for ambulance_3)
Step 15: CALL-0015 → Duplicate of EVT-0005

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_4", "from_event_id": "EVT-0007", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
Fender bender on Pine Avenue near Lakeview Residences. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Central Plaza                  | sev 5 | fire_5 ETA 13 min | opened step 3
EVT-0004 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 10 min | opened step 6
EVT-0005 | crime      | Central Plaza                  | sev 2 | police_0 ETA 16 min | opened step 7
EVT-0006 | crime      | Lakeview Residences            | sev 1 | police_1 ETA 9 min | opened step 8
EVT-0008 | fire       | Oakwood Apartments             | sev 5 | fire_6 ETA 6 min | opened step 10
EVT-0009 | fire       | Lakeview Residences            | sev 1 | HELD → fire_6 | opened step 11
EVT-0010 | accident   | Central Plaza                  | sev 4 | HELD → ambulance_3 | opened step 13
EVT-0011 | medical    | Willow Creek Homes             | sev 4 | HELD → ambulance_3 | opened step 14
EVT-0012 | medical    | Lakeview Residences            | sev 5 | ambulance_4 ETA 3 min | opened step 16

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Lakeview Residences            | ON_SCENE → EVT-0006
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Central Plaza                  | ON_SCENE → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0012
fire_5          | fire       | Central Plaza                  | ON_SCENE → EVT-0003
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
City Central Hospital (hospital) → Lakeview Residences [4 min], Oakwood Apartments [7 min], Central Police Station [10 min], Central Plaza [10 min], Westside Fire Department [13 min], Willow Creek Homes [9 min]
Westside Fire Department (fire_station) → Willow Creek Homes [3 min], Southbound Overpass [8 min], Oakwood Apartments [7 min], City Central Hospital [13 min], Lakeview Residences [11 min], Northside Junction [9 min]
Central Police Station (police_station) → City Central Hospital [10 min], Southbound Overpass [4 min], Northside Junction [3 min], Oakwood Apartments [4 min], Willow Creek Homes [6 min]
Oakwood Apartments (residential) → City Central Hospital [7 min], Westside Fire Department [7 min], Central Police Station [4 min], Willow Creek Homes [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], Northside Junction [7 min]
Willow Creek Homes (residential) → Westside Fire Department [3 min], Central Police Station [6 min], Oakwood Apartments [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], City Central Hospital [9 min], Central Plaza [10 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Oakwood Apartments [5 min], Willow Creek Homes [5 min], Westside Fire Department [11 min], Central Plaza [8 min]
Central Plaza (commercial) → City Central Hospital [10 min], Lakeview Residences [8 min], Willow Creek Homes [10 min]
Northside Junction (road_junction) → Central Police Station [3 min], Southbound Overpass [3 min], Oakwood Apartments [7 min], Westside Fire Department [9 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Central Police Station [4 min], Oakwood Apartments [4 min], Willow Creek Homes [4 min], Northside Junction [3 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → HOLD (ambulance, waiting for ambulance_3)
Step 15: CALL-0015 → Duplicate of EVT-0005
Step 16: CALL-0016 → ambulance ?

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
I just got mugged near Central Plaza! The guy ran towards Pine Avenue. He had a knife.

=== ACTIVE EVENTS ===
EVT-0005 | crime      | Central Plaza                  | sev 2 | police_0 ETA 16 min | opened step 7
EVT-0006 | crime      | Lakeview Residences            | sev 1 | police_1 ETA 9 min | opened step 8
EVT-0008 | fire       | Oakwood Apartments             | sev 5 | fire_6 ETA 6 min | opened step 10
EVT-0009 | fire       | Lakeview Residences            | sev 1 | HELD → fire_6 | opened step 11
EVT-0010 | accident   | Central Plaza                  | sev 4 | HELD → ambulance_3 | opened step 13
EVT-0011 | medical    | Willow Creek Homes             | sev 4 | HELD → ambulance_3 | opened step 14
EVT-0012 | medical    | Lakeview Residences            | sev 5 | ambulance_4 ETA 3 min | opened step 16
EVT-0013 | accident   | Lakeview Residences            | sev 4 | HELD → ambulance_3 | opened step 17

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Lakeview Residences            | ON_SCENE → EVT-0006
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Central Plaza                  | RETURNING → EVT-0004
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0012
fire_5          | fire       | Central Plaza                  | RETURNING → EVT-0003
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
City Central Hospital (hospital) → Lakeview Residences [4 min], Oakwood Apartments [7 min], Central Police Station [10 min], Central Plaza [10 min], Westside Fire Department [13 min], Willow Creek Homes [9 min]
Westside Fire Department (fire_station) → Willow Creek Homes [3 min], Southbound Overpass [8 min], Oakwood Apartments [7 min], City Central Hospital [13 min], Lakeview Residences [11 min], Northside Junction [9 min]
Central Police Station (police_station) → City Central Hospital [10 min], Southbound Overpass [4 min], Northside Junction [3 min], Oakwood Apartments [4 min], Willow Creek Homes [6 min]
Oakwood Apartments (residential) → City Central Hospital [7 min], Westside Fire Department [7 min], Central Police Station [4 min], Willow Creek Homes [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], Northside Junction [7 min]
Willow Creek Homes (residential) → Westside Fire Department [3 min], Central Police Station [6 min], Oakwood Apartments [5 min], Southbound Overpass [4 min], Lakeview Residences [5 min], City Central Hospital [9 min], Central Plaza [10 min]
Lakeview Residences (residential) → City Central Hospital [4 min], Oakwood Apartments [5 min], Willow Creek Homes [5 min], Westside Fire Department [11 min], Central Plaza [8 min]
Central Plaza (commercial) → City Central Hospital [10 min], Lakeview Residences [8 min], Willow Creek Homes [10 min]
Northside Junction (road_junction) → Central Police Station [3 min], Southbound Overpass [3 min], Oakwood Apartments [7 min], Westside Fire Department [9 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Central Police Station [4 min], Oakwood Apartments [4 min], Willow Creek Homes [4 min], Northside Junction [3 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → Duplicate of EVT-0005
Step 16: CALL-0016 → ambulance ?
Step 17: CALL-0017 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}