[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Bad crash on Sunset Road! Car flipped over near Hilltop Manor. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0005 | accident   | Hilltop Manor                  | sev 3 | ambulance_3 ETA 3 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Hilltop Manor [4 min], Parkside Shopping Center [4 min], Metro Police HQ [7 min], Birchwood Place [13 min], Magnolia Gardens [8 min], Oak Avenue Shops [6 min]
Westside Fire Department (fire_station) → Birchwood Place [8 min], Metro Police HQ [9 min], Southbound Overpass [10 min], Hilltop Manor [9 min], Oak Avenue Shops [16 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [7 min], Westside Fire Department [9 min], Southbound Overpass [5 min], Hilltop Manor [6 min], Birchwood Place [6 min], Magnolia Gardens [9 min], Parkside Shopping Center [9 min]
Birchwood Place (residential) → Westside Fire Department [8 min], Metro Police HQ [6 min], Southbound Overpass [4 min], St. Mary's Medical Center [13 min]
Magnolia Gardens (residential) → Parkside Shopping Center [2 min], Hilltop Manor [7 min], St. Mary's Medical Center [8 min], Metro Police HQ [9 min]
Hilltop Manor (residential) → St. Mary's Medical Center [4 min], Westside Fire Department [9 min], Metro Police HQ [6 min], Magnolia Gardens [7 min], Parkside Shopping Center [6 min], Oak Avenue Shops [6 min], Southbound Overpass [7 min]
Oak Avenue Shops (commercial) → Westside Fire Department [16 min], St. Mary's Medical Center [6 min], Hilltop Manor [6 min], Parkside Shopping Center [9 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [4 min], Magnolia Gardens [2 min], Hilltop Manor [6 min], Metro Police HQ [9 min], Oak Avenue Shops [9 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Westside Fire Department [10 min], Metro Police HQ [5 min], Birchwood Place [4 min], Hilltop Manor [7 min], Parkside Shopping Center [11 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0002
Step 13: CALL-0013 → ambulance ambulance_3
Step 14: CALL-0014 → Duplicate of EVT-0005

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's a fight outside Lakeview Residences on Sunset Boulevard. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [4 min], Sunset Villas [4 min], Westway Intersection [4 min], Downtown Mall [7 min]
Central Fire Station (fire_station) → Lakeview Residences [1 min], Riverside Condos [8 min], Downtown Mall [6 min], Sunset Villas [13 min], Downtown Precinct [7 min], Pinecrest Homes [12 min]
Downtown Precinct (police_station) → Riverside Condos [2 min], Oak Avenue Shops [3 min], Westway Intersection [5 min], Central Fire Station [7 min], Pinecrest Homes [10 min]
Lakeview Residences (residential) → Central Fire Station [1 min], Downtown Mall [9 min], Oak Avenue Shops [10 min]
Riverside Condos (residential) → Central Fire Station [8 min], Downtown Precinct [2 min], Oak Avenue Shops [2 min], Westway Intersection [6 min]
Sunset Villas (residential) → City Central Hospital [4 min], Central Fire Station [13 min], Downtown Mall [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → City Central Hospital [4 min], Downtown Precinct [10 min], Sunset Villas [9 min], Westway Intersection [5 min], Oak Avenue Shops [8 min], Central Fire Station [12 min], Downtown Mall [12 min]
Downtown Mall (commercial) → Central Fire Station [6 min], Lakeview Residences [9 min], Sunset Villas [5 min], Westway Intersection [7 min], City Central Hospital [7 min], Pinecrest Homes [12 min]
Oak Avenue Shops (commercial) → Downtown Precinct [3 min], Riverside Condos [2 min], Pinecrest Homes [8 min], Westway Intersection [4 min], Lakeview Residences [10 min]
Westway Intersection (road_junction) → City Central Hospital [4 min], Downtown Precinct [5 min], Riverside Condos [6 min], Pinecrest Homes [5 min], Downtown Mall [7 min], Oak Avenue Shops [4 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's a break-in happening right now at 832 Sunset Boulevard. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 8 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [4 min], Sunset Villas [4 min], Westway Intersection [4 min], Downtown Mall [7 min]
Central Fire Station (fire_station) → Lakeview Residences [1 min], Riverside Condos [8 min], Downtown Mall [6 min], Sunset Villas [13 min], Downtown Precinct [7 min], Pinecrest Homes [12 min]
Downtown Precinct (police_station) → Riverside Condos [2 min], Oak Avenue Shops [3 min], Westway Intersection [5 min], Central Fire Station [7 min], Pinecrest Homes [10 min]
Lakeview Residences (residential) → Central Fire Station [1 min], Downtown Mall [9 min], Oak Avenue Shops [10 min]
Riverside Condos (residential) → Central Fire Station [8 min], Downtown Precinct [2 min], Oak Avenue Shops [2 min], Westway Intersection [6 min]
Sunset Villas (residential) → City Central Hospital [4 min], Central Fire Station [13 min], Downtown Mall [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → City Central Hospital [4 min], Downtown Precinct [10 min], Sunset Villas [9 min], Westway Intersection [5 min], Oak Avenue Shops [8 min], Central Fire Station [12 min], Downtown Mall [12 min]
Downtown Mall (commercial) → Central Fire Station [6 min], Lakeview Residences [9 min], Sunset Villas [5 min], Westway Intersection [7 min], City Central Hospital [7 min], Pinecrest Homes [12 min]
Oak Avenue Shops (commercial) → Downtown Precinct [3 min], Riverside Condos [2 min], Pinecrest Homes [8 min], Westway Intersection [4 min], Lakeview Residences [10 min]
Westway Intersection (road_junction) → City Central Hospital [4 min], Downtown Precinct [5 min], Riverside Condos [6 min], Pinecrest Homes [5 min], Downtown Mall [7 min], Oak Avenue Shops [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Active shooter at Lakeview Residences! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 8 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [4 min], Sunset Villas [4 min], Westway Intersection [4 min], Downtown Mall [7 min]
Central Fire Station (fire_station) → Lakeview Residences [1 min], Riverside Condos [8 min], Downtown Mall [6 min], Sunset Villas [13 min], Downtown Precinct [7 min], Pinecrest Homes [12 min]
Downtown Precinct (police_station) → Riverside Condos [2 min], Oak Avenue Shops [3 min], Westway Intersection [5 min], Central Fire Station [7 min], Pinecrest Homes [10 min]
Lakeview Residences (residential) → Central Fire Station [1 min], Downtown Mall [9 min], Oak Avenue Shops [10 min]
Riverside Condos (residential) → Central Fire Station [8 min], Downtown Precinct [2 min], Oak Avenue Shops [2 min], Westway Intersection [6 min]
Sunset Villas (residential) → City Central Hospital [4 min], Central Fire Station [13 min], Downtown Mall [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → City Central Hospital [4 min], Downtown Precinct [10 min], Sunset Villas [9 min], Westway Intersection [5 min], Oak Avenue Shops [8 min], Central Fire Station [12 min], Downtown Mall [12 min]
Downtown Mall (commercial) → Central Fire Station [6 min], Lakeview Residences [9 min], Sunset Villas [5 min], Westway Intersection [7 min], City Central Hospital [7 min], Pinecrest Homes [12 min]
Oak Avenue Shops (commercial) → Downtown Precinct [3 min], Riverside Condos [2 min], Pinecrest Homes [8 min], Westway Intersection [4 min], Lakeview Residences [10 min]
Westway Intersection (road_junction) → City Central Hospital [4 min], Downtown Precinct [5 min], Riverside Condos [6 min], Pinecrest Homes [5 min], Downtown Mall [7 min], Oak Avenue Shops [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
A cyclist got hit by a car near Sunset Villas. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 8 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [4 min], Sunset Villas [4 min], Westway Intersection [4 min], Downtown Mall [7 min]
Central Fire Station (fire_station) → Lakeview Residences [1 min], Riverside Condos [8 min], Downtown Mall [6 min], Sunset Villas [13 min], Downtown Precinct [7 min], Pinecrest Homes [12 min]
Downtown Precinct (police_station) → Riverside Condos [2 min], Oak Avenue Shops [3 min], Westway Intersection [5 min], Central Fire Station [7 min], Pinecrest Homes [10 min]
Lakeview Residences (residential) → Central Fire Station [1 min], Downtown Mall [9 min], Oak Avenue Shops [10 min]
Riverside Condos (residential) → Central Fire Station [8 min], Downtown Precinct [2 min], Oak Avenue Shops [2 min], Westway Intersection [6 min]
Sunset Villas (residential) → City Central Hospital [4 min], Central Fire Station [13 min], Downtown Mall [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → City Central Hospital [4 min], Downtown Precinct [10 min], Sunset Villas [9 min], Westway Intersection [5 min], Oak Avenue Shops [8 min], Central Fire Station [12 min], Downtown Mall [12 min]
Downtown Mall (commercial) → Central Fire Station [6 min], Lakeview Residences [9 min], Sunset Villas [5 min], Westway Intersection [7 min], City Central Hospital [7 min], Pinecrest Homes [12 min]
Oak Avenue Shops (commercial) → Downtown Precinct [3 min], Riverside Condos [2 min], Pinecrest Homes [8 min], Westway Intersection [4 min], Lakeview Residences [10 min]
Westway Intersection (road_junction) → City Central Hospital [4 min], Downtown Precinct [5 min], Riverside Condos [6 min], Pinecrest Homes [5 min], Downtown Mall [7 min], Oak Avenue Shops [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
There's a break-in happening right now at 100 Elm Boulevard. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 8 min | opened step 1
EVT-0002 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 4 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [4 min], Sunset Villas [4 min], Westway Intersection [4 min], Downtown Mall [7 min]
Central Fire Station (fire_station) → Lakeview Residences [1 min], Riverside Condos [8 min], Downtown Mall [6 min], Sunset Villas [13 min], Downtown Precinct [7 min], Pinecrest Homes [12 min]
Downtown Precinct (police_station) → Riverside Condos [2 min], Oak Avenue Shops [3 min], Westway Intersection [5 min], Central Fire Station [7 min], Pinecrest Homes [10 min]
Lakeview Residences (residential) → Central Fire Station [1 min], Downtown Mall [9 min], Oak Avenue Shops [10 min]
Riverside Condos (residential) → Central Fire Station [8 min], Downtown Precinct [2 min], Oak Avenue Shops [2 min], Westway Intersection [6 min]
Sunset Villas (residential) → City Central Hospital [4 min], Central Fire Station [13 min], Downtown Mall [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → City Central Hospital [4 min], Downtown Precinct [10 min], Sunset Villas [9 min], Westway Intersection [5 min], Oak Avenue Shops [8 min], Central Fire Station [12 min], Downtown Mall [12 min]
Downtown Mall (commercial) → Central Fire Station [6 min], Lakeview Residences [9 min], Sunset Villas [5 min], Westway Intersection [7 min], City Central Hospital [7 min], Pinecrest Homes [12 min]
Oak Avenue Shops (commercial) → Downtown Precinct [3 min], Riverside Condos [2 min], Pinecrest Homes [8 min], Westway Intersection [4 min], Lakeview Residences [10 min]
Westway Intersection (road_junction) → City Central Hospital [4 min], Downtown Precinct [5 min], Riverside Condos [6 min], Pinecrest Homes [5 min], Downtown Mall [7 min], Oak Avenue Shops [4 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Active shooter at Downtown Mall! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 8 min | opened step 1
EVT-0002 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 4 min | opened step 4
EVT-0003 | crime      | Riverside Condos               | sev 4 | police_1 ETA 2 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [4 min], Sunset Villas [4 min], Westway Intersection [4 min], Downtown Mall [7 min]
Central Fire Station (fire_station) → Lakeview Residences [1 min], Riverside Condos [8 min], Downtown Mall [6 min], Sunset Villas [13 min], Downtown Precinct [7 min], Pinecrest Homes [12 min]
Downtown Precinct (police_station) → Riverside Condos [2 min], Oak Avenue Shops [3 min], Westway Intersection [5 min], Central Fire Station [7 min], Pinecrest Homes [10 min]
Lakeview Residences (residential) → Central Fire Station [1 min], Downtown Mall [9 min], Oak Avenue Shops [10 min]
Riverside Condos (residential) → Central Fire Station [8 min], Downtown Precinct [2 min], Oak Avenue Shops [2 min], Westway Intersection [6 min]
Sunset Villas (residential) → City Central Hospital [4 min], Central Fire Station [13 min], Downtown Mall [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → City Central Hospital [4 min], Downtown Precinct [10 min], Sunset Villas [9 min], Westway Intersection [5 min], Oak Avenue Shops [8 min], Central Fire Station [12 min], Downtown Mall [12 min]
Downtown Mall (commercial) → Central Fire Station [6 min], Lakeview Residences [9 min], Sunset Villas [5 min], Westway Intersection [7 min], City Central Hospital [7 min], Pinecrest Homes [12 min]
Oak Avenue Shops (commercial) → Downtown Precinct [3 min], Riverside Condos [2 min], Pinecrest Homes [8 min], Westway Intersection [4 min], Lakeview Residences [10 min]
Westway Intersection (road_junction) → City Central Hospital [4 min], Downtown Precinct [5 min], Riverside Condos [6 min], Pinecrest Homes [5 min], Downtown Mall [7 min], Oak Avenue Shops [4 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → ambulance ambulance_3
Step 5: CALL-0005 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Multi-car pileup on Maple Boulevard near Oak Avenue Shops! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 8 min | opened step 1
EVT-0002 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 4 min | opened step 4
EVT-0003 | crime      | Riverside Condos               | sev 4 | police_1 ETA 2 min | opened step 5
EVT-0004 | crime      | Downtown Mall                  | sev 1 | police_2 ETA 12 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Riverside Condos               | ON_SCENE → EVT-0003
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [4 min], Sunset Villas [4 min], Westway Intersection [4 min], Downtown Mall [7 min]
Central Fire Station (fire_station) → Lakeview Residences [1 min], Riverside Condos [8 min], Downtown Mall [6 min], Sunset Villas [13 min], Downtown Precinct [7 min], Pinecrest Homes [12 min]
Downtown Precinct (police_station) → Riverside Condos [2 min], Oak Avenue Shops [3 min], Westway Intersection [5 min], Central Fire Station [7 min], Pinecrest Homes [10 min]
Lakeview Residences (residential) → Central Fire Station [1 min], Downtown Mall [9 min], Oak Avenue Shops [10 min]
Riverside Condos (residential) → Central Fire Station [8 min], Downtown Precinct [2 min], Oak Avenue Shops [2 min], Westway Intersection [6 min]
Sunset Villas (residential) → City Central Hospital [4 min], Central Fire Station [13 min], Downtown Mall [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → City Central Hospital [4 min], Downtown Precinct [10 min], Sunset Villas [9 min], Westway Intersection [5 min], Oak Avenue Shops [8 min], Central Fire Station [12 min], Downtown Mall [12 min]
Downtown Mall (commercial) → Central Fire Station [6 min], Lakeview Residences [9 min], Sunset Villas [5 min], Westway Intersection [7 min], City Central Hospital [7 min], Pinecrest Homes [12 min]
Oak Avenue Shops (commercial) → Downtown Precinct [3 min], Riverside Condos [2 min], Pinecrest Homes [8 min], Westway Intersection [4 min], Lakeview Residences [10 min]
Westway Intersection (road_junction) → City Central Hospital [4 min], Downtown Precinct [5 min], Riverside Condos [6 min], Pinecrest Homes [5 min], Downtown Mall [7 min], Oak Avenue Shops [4 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → ambulance ambulance_3
Step 5: CALL-0005 → police police_1
Step 6: CALL-0006 → police police_2

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Active shooter at Riverside Condos! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 8 min | opened step 1
EVT-0002 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 4 min | opened step 4
EVT-0003 | crime      | Riverside Condos               | sev 4 | police_1 ETA 2 min | opened step 5
EVT-0004 | crime      | Downtown Mall                  | sev 1 | police_2 ETA 12 min | opened step 6
EVT-0005 | accident   | Oak Avenue Shops               | sev 3 | ambulance_4 ETA 7 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Riverside Condos               | ON_SCENE → EVT-0003
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | Sunset Villas                  | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [4 min], Sunset Villas [4 min], Westway Intersection [4 min], Downtown Mall [7 min]
Central Fire Station (fire_station) → Lakeview Residences [1 min], Riverside Condos [8 min], Downtown Mall [6 min], Sunset Villas [13 min], Downtown Precinct [7 min], Pinecrest Homes [12 min]
Downtown Precinct (police_station) → Riverside Condos [2 min], Oak Avenue Shops [3 min], Westway Intersection [5 min], Central Fire Station [7 min], Pinecrest Homes [10 min]
Lakeview Residences (residential) → Central Fire Station [1 min], Downtown Mall [9 min], Oak Avenue Shops [10 min]
Riverside Condos (residential) → Central Fire Station [8 min], Downtown Precinct [2 min], Oak Avenue Shops [2 min], Westway Intersection [6 min]
Sunset Villas (residential) → City Central Hospital [4 min], Central Fire Station [13 min], Downtown Mall [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → City Central Hospital [4 min], Downtown Precinct [10 min], Sunset Villas [9 min], Westway Intersection [5 min], Oak Avenue Shops [8 min], Central Fire Station [12 min], Downtown Mall [12 min]
Downtown Mall (commercial) → Central Fire Station [6 min], Lakeview Residences [9 min], Sunset Villas [5 min], Westway Intersection [7 min], City Central Hospital [7 min], Pinecrest Homes [12 min]
Oak Avenue Shops (commercial) → Downtown Precinct [3 min], Riverside Condos [2 min], Pinecrest Homes [8 min], Westway Intersection [4 min], Lakeview Residences [10 min]
Westway Intersection (road_junction) → City Central Hospital [4 min], Downtown Precinct [5 min], Riverside Condos [6 min], Pinecrest Homes [5 min], Downtown Mall [7 min], Oak Avenue Shops [4 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → police police_1
Step 6: CALL-0006 → police police_2
Step 7: CALL-0007 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
I'd like to report a shoplifter at Riverside Condos on Elm Boulevard. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 8 min | opened step 1
EVT-0002 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 4 min | opened step 4
EVT-0004 | crime      | Downtown Mall                  | sev 1 | police_2 ETA 12 min | opened step 6
EVT-0005 | accident   | Oak Avenue Shops               | sev 3 | ambulance_4 ETA 7 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Lakeview Residences            | ON_SCENE → EVT-0001
police_1        | police     | Riverside Condos               | RETURNING → EVT-0003
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | Sunset Villas                  | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [4 min], Sunset Villas [4 min], Westway Intersection [4 min], Downtown Mall [7 min]
Central Fire Station (fire_station) → Lakeview Residences [1 min], Riverside Condos [8 min], Downtown Mall [6 min], Sunset Villas [13 min], Downtown Precinct [7 min], Pinecrest Homes [12 min]
Downtown Precinct (police_station) → Riverside Condos [2 min], Oak Avenue Shops [3 min], Westway Intersection [5 min], Central Fire Station [7 min], Pinecrest Homes [10 min]
Lakeview Residences (residential) → Central Fire Station [1 min], Downtown Mall [9 min], Oak Avenue Shops [10 min]
Riverside Condos (residential) → Central Fire Station [8 min], Downtown Precinct [2 min], Oak Avenue Shops [2 min], Westway Intersection [6 min]
Sunset Villas (residential) → City Central Hospital [4 min], Central Fire Station [13 min], Downtown Mall [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → City Central Hospital [4 min], Downtown Precinct [10 min], Sunset Villas [9 min], Westway Intersection [5 min], Oak Avenue Shops [8 min], Central Fire Station [12 min], Downtown Mall [12 min]
Downtown Mall (commercial) → Central Fire Station [6 min], Lakeview Residences [9 min], Sunset Villas [5 min], Westway Intersection [7 min], City Central Hospital [7 min], Pinecrest Homes [12 min]
Oak Avenue Shops (commercial) → Downtown Precinct [3 min], Riverside Condos [2 min], Pinecrest Homes [8 min], Westway Intersection [4 min], Lakeview Residences [10 min]
Westway Intersection (road_junction) → City Central Hospital [4 min], Downtown Precinct [5 min], Riverside Condos [6 min], Pinecrest Homes [5 min], Downtown Mall [7 min], Oak Avenue Shops [4 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → police police_2
Step 7: CALL-0007 → ambulance ambulance_4
Step 8: CALL-0008 → Duplicate of EVT-0003

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
A cyclist got hit by a car near Lakeview Residences. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 8 min | opened step 1
EVT-0004 | crime      | Downtown Mall                  | sev 1 | police_2 ETA 12 min | opened step 6
EVT-0005 | accident   | Oak Avenue Shops               | sev 3 | ambulance_4 ETA 7 min | opened step 7
EVT-0006 | crime      | Riverside Condos               | sev 2 | HELD → police_0 | opened step 9

=== UNIT STATUS ===
police_0        | police     | Lakeview Residences            | ON_SCENE → EVT-0001
police_1        | police     | Riverside Condos               | RETURNING → EVT-0003
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | Sunset Villas                  | RETURNING → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [4 min], Sunset Villas [4 min], Westway Intersection [4 min], Downtown Mall [7 min]
Central Fire Station (fire_station) → Lakeview Residences [1 min], Riverside Condos [8 min], Downtown Mall [6 min], Sunset Villas [13 min], Downtown Precinct [7 min], Pinecrest Homes [12 min]
Downtown Precinct (police_station) → Riverside Condos [2 min], Oak Avenue Shops [3 min], Westway Intersection [5 min], Central Fire Station [7 min], Pinecrest Homes [10 min]
Lakeview Residences (residential) → Central Fire Station [1 min], Downtown Mall [9 min], Oak Avenue Shops [10 min]
Riverside Condos (residential) → Central Fire Station [8 min], Downtown Precinct [2 min], Oak Avenue Shops [2 min], Westway Intersection [6 min]
Sunset Villas (residential) → City Central Hospital [4 min], Central Fire Station [13 min], Downtown Mall [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → City Central Hospital [4 min], Downtown Precinct [10 min], Sunset Villas [9 min], Westway Intersection [5 min], Oak Avenue Shops [8 min], Central Fire Station [12 min], Downtown Mall [12 min]
Downtown Mall (commercial) → Central Fire Station [6 min], Lakeview Residences [9 min], Sunset Villas [5 min], Westway Intersection [7 min], City Central Hospital [7 min], Pinecrest Homes [12 min]
Oak Avenue Shops (commercial) → Downtown Precinct [3 min], Riverside Condos [2 min], Pinecrest Homes [8 min], Westway Intersection [4 min], Lakeview Residences [10 min]
Westway Intersection (road_junction) → City Central Hospital [4 min], Downtown Precinct [5 min], Riverside Condos [6 min], Pinecrest Homes [5 min], Downtown Mall [7 min], Oak Avenue Shops [4 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → ambulance ambulance_4
Step 8: CALL-0008 → Duplicate of EVT-0003
Step 9: CALL-0009 → HOLD (police, waiting for police_0)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Someone fainted at Oak Avenue Shops. They're breathing okay now but look really pale. We're on Maple Boulevard.

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Downtown Mall                  | sev 1 | police_2 ETA 12 min | opened step 6
EVT-0005 | accident   | Oak Avenue Shops               | sev 3 | ambulance_4 ETA 7 min | opened step 7
EVT-0006 | crime      | Riverside Condos               | sev 2 | HELD → police_0 | opened step 9
EVT-0007 | accident   | Lakeview Residences            | sev 5 | ambulance_5 ETA 14 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Lakeview Residences            | RETURNING → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | Sunset Villas                  | RETURNING → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [4 min], Sunset Villas [4 min], Westway Intersection [4 min], Downtown Mall [7 min]
Central Fire Station (fire_station) → Lakeview Residences [1 min], Riverside Condos [8 min], Downtown Mall [6 min], Sunset Villas [13 min], Downtown Precinct [7 min], Pinecrest Homes [12 min]
Downtown Precinct (police_station) → Riverside Condos [2 min], Oak Avenue Shops [3 min], Westway Intersection [5 min], Central Fire Station [7 min], Pinecrest Homes [10 min]
Lakeview Residences (residential) → Central Fire Station [1 min], Downtown Mall [9 min], Oak Avenue Shops [10 min]
Riverside Condos (residential) → Central Fire Station [8 min], Downtown Precinct [2 min], Oak Avenue Shops [2 min], Westway Intersection [6 min]
Sunset Villas (residential) → City Central Hospital [4 min], Central Fire Station [13 min], Downtown Mall [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → City Central Hospital [4 min], Downtown Precinct [10 min], Sunset Villas [9 min], Westway Intersection [5 min], Oak Avenue Shops [8 min], Central Fire Station [12 min], Downtown Mall [12 min]
Downtown Mall (commercial) → Central Fire Station [6 min], Lakeview Residences [9 min], Sunset Villas [5 min], Westway Intersection [7 min], City Central Hospital [7 min], Pinecrest Homes [12 min]
Oak Avenue Shops (commercial) → Downtown Precinct [3 min], Riverside Condos [2 min], Pinecrest Homes [8 min], Westway Intersection [4 min], Lakeview Residences [10 min]
Westway Intersection (road_junction) → City Central Hospital [4 min], Downtown Precinct [5 min], Riverside Condos [6 min], Pinecrest Homes [5 min], Downtown Mall [7 min], Oak Avenue Shops [4 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → Duplicate of EVT-0003
Step 9: CALL-0009 → HOLD (police, waiting for police_0)
Step 10: CALL-0010 → ambulance ambulance_5

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Someone fainted at Oak Avenue Shops. They're breathing okay now but look really pale. We're on Maple Boulevard.

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Downtown Mall                  | sev 1 | police_2 ETA 12 min | opened step 6
EVT-0005 | accident   | Oak Avenue Shops               | sev 3 | ambulance_4 ETA 7 min | opened step 7
EVT-0006 | crime      | Riverside Condos               | sev 2 | HELD → police_0 | opened step 9
EVT-0007 | accident   | Lakeview Residences            | sev 5 | ambulance_5 ETA 14 min | opened step 10
EVT-0008 | medical    | Oak Avenue Shops               | sev 2 | ambulance_3 ETA 7 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Lakeview Residences            | RETURNING → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [4 min], Sunset Villas [4 min], Westway Intersection [4 min], Downtown Mall [7 min]
Central Fire Station (fire_station) → Lakeview Residences [1 min], Riverside Condos [8 min], Downtown Mall [6 min], Sunset Villas [13 min], Downtown Precinct [7 min], Pinecrest Homes [12 min]
Downtown Precinct (police_station) → Riverside Condos [2 min], Oak Avenue Shops [3 min], Westway Intersection [5 min], Central Fire Station [7 min], Pinecrest Homes [10 min]
Lakeview Residences (residential) → Central Fire Station [1 min], Downtown Mall [9 min], Oak Avenue Shops [10 min]
Riverside Condos (residential) → Central Fire Station [8 min], Downtown Precinct [2 min], Oak Avenue Shops [2 min], Westway Intersection [6 min]
Sunset Villas (residential) → City Central Hospital [4 min], Central Fire Station [13 min], Downtown Mall [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → City Central Hospital [4 min], Downtown Precinct [10 min], Sunset Villas [9 min], Westway Intersection [5 min], Oak Avenue Shops [8 min], Central Fire Station [12 min], Downtown Mall [12 min]
Downtown Mall (commercial) → Central Fire Station [6 min], Lakeview Residences [9 min], Sunset Villas [5 min], Westway Intersection [7 min], City Central Hospital [7 min], Pinecrest Homes [12 min]
Oak Avenue Shops (commercial) → Downtown Precinct [3 min], Riverside Condos [2 min], Pinecrest Homes [8 min], Westway Intersection [4 min], Lakeview Residences [10 min]
Westway Intersection (road_junction) → City Central Hospital [4 min], Downtown Precinct [5 min], Riverside Condos [6 min], Pinecrest Homes [5 min], Downtown Mall [7 min], Oak Avenue Shops [4 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → HOLD (police, waiting for police_0)
Step 10: CALL-0010 → ambulance ambulance_5
Step 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0008", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
A cyclist got hit by a car near Downtown Mall. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Downtown Mall                  | sev 1 | police_2 ETA 12 min | opened step 6
EVT-0005 | accident   | Oak Avenue Shops               | sev 3 | ambulance_4 ETA 7 min | opened step 7
EVT-0006 | crime      | Riverside Condos               | sev 2 | police_0 ETA 2 min | opened step 9
EVT-0007 | accident   | Lakeview Residences            | sev 5 | ambulance_5 ETA 14 min | opened step 10
EVT-0008 | medical    | Oak Avenue Shops               | sev 2 | ambulance_3 ETA 7 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [4 min], Sunset Villas [4 min], Westway Intersection [4 min], Downtown Mall [7 min]
Central Fire Station (fire_station) → Lakeview Residences [1 min], Riverside Condos [8 min], Downtown Mall [6 min], Sunset Villas [13 min], Downtown Precinct [7 min], Pinecrest Homes [12 min]
Downtown Precinct (police_station) → Riverside Condos [2 min], Oak Avenue Shops [3 min], Westway Intersection [5 min], Central Fire Station [7 min], Pinecrest Homes [10 min]
Lakeview Residences (residential) → Central Fire Station [1 min], Downtown Mall [9 min], Oak Avenue Shops [10 min]
Riverside Condos (residential) → Central Fire Station [8 min], Downtown Precinct [2 min], Oak Avenue Shops [2 min], Westway Intersection [6 min]
Sunset Villas (residential) → City Central Hospital [4 min], Central Fire Station [13 min], Downtown Mall [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → City Central Hospital [4 min], Downtown Precinct [10 min], Sunset Villas [9 min], Westway Intersection [5 min], Oak Avenue Shops [8 min], Central Fire Station [12 min], Downtown Mall [12 min]
Downtown Mall (commercial) → Central Fire Station [6 min], Lakeview Residences [9 min], Sunset Villas [5 min], Westway Intersection [7 min], City Central Hospital [7 min], Pinecrest Homes [12 min]
Oak Avenue Shops (commercial) → Downtown Precinct [3 min], Riverside Condos [2 min], Pinecrest Homes [8 min], Westway Intersection [4 min], Lakeview Residences [10 min]
Westway Intersection (road_junction) → City Central Hospital [4 min], Downtown Precinct [5 min], Riverside Condos [6 min], Pinecrest Homes [5 min], Downtown Mall [7 min], Oak Avenue Shops [4 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → ambulance ambulance_5
Step 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_3)
Step 12: CALL-0012 → Duplicate of EVT-0008

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Bad crash on Park Street! Car flipped over near Downtown Mall. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Downtown Mall                  | sev 1 | police_2 ETA 12 min | opened step 6
EVT-0005 | accident   | Oak Avenue Shops               | sev 3 | ambulance_4 ETA 7 min | opened step 7
EVT-0006 | crime      | Riverside Condos               | sev 2 | police_0 ETA 2 min | opened step 9
EVT-0007 | accident   | Lakeview Residences            | sev 5 | ambulance_5 ETA 14 min | opened step 10
EVT-0008 | medical    | Oak Avenue Shops               | sev 2 | ambulance_3 ETA 7 min | opened step 11
EVT-0009 | accident   | Downtown Mall                  | sev 2 | HELD → ambulance_4 | opened step 13

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0005
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [4 min], Sunset Villas [4 min], Westway Intersection [4 min], Downtown Mall [7 min]
Central Fire Station (fire_station) → Lakeview Residences [1 min], Riverside Condos [8 min], Downtown Mall [6 min], Sunset Villas [13 min], Downtown Precinct [7 min], Pinecrest Homes [12 min]
Downtown Precinct (police_station) → Riverside Condos [2 min], Oak Avenue Shops [3 min], Westway Intersection [5 min], Central Fire Station [7 min], Pinecrest Homes [10 min]
Lakeview Residences (residential) → Central Fire Station [1 min], Downtown Mall [9 min], Oak Avenue Shops [10 min]
Riverside Condos (residential) → Central Fire Station [8 min], Downtown Precinct [2 min], Oak Avenue Shops [2 min], Westway Intersection [6 min]
Sunset Villas (residential) → City Central Hospital [4 min], Central Fire Station [13 min], Downtown Mall [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → City Central Hospital [4 min], Downtown Precinct [10 min], Sunset Villas [9 min], Westway Intersection [5 min], Oak Avenue Shops [8 min], Central Fire Station [12 min], Downtown Mall [12 min]
Downtown Mall (commercial) → Central Fire Station [6 min], Lakeview Residences [9 min], Sunset Villas [5 min], Westway Intersection [7 min], City Central Hospital [7 min], Pinecrest Homes [12 min]
Oak Avenue Shops (commercial) → Downtown Precinct [3 min], Riverside Condos [2 min], Pinecrest Homes [8 min], Westway Intersection [4 min], Lakeview Residences [10 min]
Westway Intersection (road_junction) → City Central Hospital [4 min], Downtown Precinct [5 min], Riverside Condos [6 min], Pinecrest Homes [5 min], Downtown Mall [7 min], Oak Avenue Shops [4 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_3)
Step 12: CALL-0012 → Duplicate of EVT-0008
Step 13: CALL-0013 → HOLD (ambulance, waiting for ambulance_4)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0008", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
I'd like to report a shoplifter at Sunset Villas on Pine Boulevard. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Downtown Mall                  | sev 1 | police_2 ETA 12 min | opened step 6
EVT-0005 | accident   | Oak Avenue Shops               | sev 3 | ambulance_4 ETA 7 min | opened step 7
EVT-0006 | crime      | Riverside Condos               | sev 2 | police_0 ETA 2 min | opened step 9
EVT-0007 | accident   | Lakeview Residences            | sev 5 | ambulance_5 ETA 14 min | opened step 10
EVT-0008 | medical    | Oak Avenue Shops               | sev 2 | HELD → ambulance_3 | opened step 11
EVT-0009 | accident   | Downtown Mall                  | sev 2 | HELD → ambulance_4 | opened step 13
EVT-0010 | accident   | Downtown Mall                  | sev 5 | ambulance_3 ETA 6 min | opened step 14

=== UNIT STATUS ===
police_0        | police     | Riverside Condos               | ON_SCENE → EVT-0006
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0010
ambulance_4     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0005
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [4 min], Sunset Villas [4 min], Westway Intersection [4 min], Downtown Mall [7 min]
Central Fire Station (fire_station) → Lakeview Residences [1 min], Riverside Condos [8 min], Downtown Mall [6 min], Sunset Villas [13 min], Downtown Precinct [7 min], Pinecrest Homes [12 min]
Downtown Precinct (police_station) → Riverside Condos [2 min], Oak Avenue Shops [3 min], Westway Intersection [5 min], Central Fire Station [7 min], Pinecrest Homes [10 min]
Lakeview Residences (residential) → Central Fire Station [1 min], Downtown Mall [9 min], Oak Avenue Shops [10 min]
Riverside Condos (residential) → Central Fire Station [8 min], Downtown Precinct [2 min], Oak Avenue Shops [2 min], Westway Intersection [6 min]
Sunset Villas (residential) → City Central Hospital [4 min], Central Fire Station [13 min], Downtown Mall [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → City Central Hospital [4 min], Downtown Precinct [10 min], Sunset Villas [9 min], Westway Intersection [5 min], Oak Avenue Shops [8 min], Central Fire Station [12 min], Downtown Mall [12 min]
Downtown Mall (commercial) → Central Fire Station [6 min], Lakeview Residences [9 min], Sunset Villas [5 min], Westway Intersection [7 min], City Central Hospital [7 min], Pinecrest Homes [12 min]
Oak Avenue Shops (commercial) → Downtown Precinct [3 min], Riverside Condos [2 min], Pinecrest Homes [8 min], Westway Intersection [4 min], Lakeview Residences [10 min]
Westway Intersection (road_junction) → City Central Hospital [4 min], Downtown Precinct [5 min], Riverside Condos [6 min], Pinecrest Homes [5 min], Downtown Mall [7 min], Oak Avenue Shops [4 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0008
Step 13: CALL-0013 → HOLD (ambulance, waiting for ambulance_4)
Step 14: CALL-0014 → ambulance ?

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
Yeah there's a small fire in a dumpster near Pinecrest Homes on Pine Street. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Downtown Mall                  | sev 1 | police_2 ETA 12 min | opened step 6
EVT-0006 | crime      | Riverside Condos               | sev 2 | police_0 ETA 2 min | opened step 9
EVT-0007 | accident   | Lakeview Residences            | sev 5 | ambulance_5 ETA 14 min | opened step 10
EVT-0008 | medical    | Oak Avenue Shops               | sev 2 | HELD → ambulance_3 | opened step 11
EVT-0009 | accident   | Downtown Mall                  | sev 2 | HELD → ambulance_4 | opened step 13
EVT-0010 | accident   | Downtown Mall                  | sev 5 | ambulance_3 ETA 6 min | opened step 14
EVT-0011 | crime      | Sunset Villas                  | sev 4 | police_1 ETA 13 min | opened step 15

=== UNIT STATUS ===
police_0        | police     | Riverside Condos               | ON_SCENE → EVT-0006
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0011
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0010
ambulance_4     | ambulance  | Oak Avenue Shops               | RETURNING → EVT-0005
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [4 min], Sunset Villas [4 min], Westway Intersection [4 min], Downtown Mall [7 min]
Central Fire Station (fire_station) → Lakeview Residences [1 min], Riverside Condos [8 min], Downtown Mall [6 min], Sunset Villas [13 min], Downtown Precinct [7 min], Pinecrest Homes [12 min]
Downtown Precinct (police_station) → Riverside Condos [2 min], Oak Avenue Shops [3 min], Westway Intersection [5 min], Central Fire Station [7 min], Pinecrest Homes [10 min]
Lakeview Residences (residential) → Central Fire Station [1 min], Downtown Mall [9 min], Oak Avenue Shops [10 min]
Riverside Condos (residential) → Central Fire Station [8 min], Downtown Precinct [2 min], Oak Avenue Shops [2 min], Westway Intersection [6 min]
Sunset Villas (residential) → City Central Hospital [4 min], Central Fire Station [13 min], Downtown Mall [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → City Central Hospital [4 min], Downtown Precinct [10 min], Sunset Villas [9 min], Westway Intersection [5 min], Oak Avenue Shops [8 min], Central Fire Station [12 min], Downtown Mall [12 min]
Downtown Mall (commercial) → Central Fire Station [6 min], Lakeview Residences [9 min], Sunset Villas [5 min], Westway Intersection [7 min], City Central Hospital [7 min], Pinecrest Homes [12 min]
Oak Avenue Shops (commercial) → Downtown Precinct [3 min], Riverside Condos [2 min], Pinecrest Homes [8 min], Westway Intersection [4 min], Lakeview Residences [10 min]
Westway Intersection (road_junction) → City Central Hospital [4 min], Downtown Precinct [5 min], Riverside Condos [6 min], Pinecrest Homes [5 min], Downtown Mall [7 min], Oak Avenue Shops [4 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → HOLD (ambulance, waiting for ambulance_4)
Step 14: CALL-0014 → ambulance ?
Step 15: CALL-0015 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
There's a massive fire — the whole block near Lakeview Residences is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Downtown Mall                  | sev 1 | police_2 ETA 12 min | opened step 6
EVT-0007 | accident   | Lakeview Residences            | sev 5 | ambulance_5 ETA 14 min | opened step 10
EVT-0008 | medical    | Oak Avenue Shops               | sev 2 | HELD → ambulance_3 | opened step 11
EVT-0009 | accident   | Downtown Mall                  | sev 2 | HELD → ambulance_4 | opened step 13
EVT-0010 | accident   | Downtown Mall                  | sev 5 | ambulance_3 ETA 6 min | opened step 14
EVT-0011 | crime      | Sunset Villas                  | sev 4 | police_1 ETA 13 min | opened step 15
EVT-0012 | fire       | Pinecrest Homes                | sev 1 | fire_6 ETA 12 min | opened step 16

=== UNIT STATUS ===
police_0        | police     | Riverside Condos               | RETURNING → EVT-0006
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0011
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0010
ambulance_4     | ambulance  | Oak Avenue Shops               | RETURNING → EVT-0005
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0012
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [4 min], Sunset Villas [4 min], Westway Intersection [4 min], Downtown Mall [7 min]
Central Fire Station (fire_station) → Lakeview Residences [1 min], Riverside Condos [8 min], Downtown Mall [6 min], Sunset Villas [13 min], Downtown Precinct [7 min], Pinecrest Homes [12 min]
Downtown Precinct (police_station) → Riverside Condos [2 min], Oak Avenue Shops [3 min], Westway Intersection [5 min], Central Fire Station [7 min], Pinecrest Homes [10 min]
Lakeview Residences (residential) → Central Fire Station [1 min], Downtown Mall [9 min], Oak Avenue Shops [10 min]
Riverside Condos (residential) → Central Fire Station [8 min], Downtown Precinct [2 min], Oak Avenue Shops [2 min], Westway Intersection [6 min]
Sunset Villas (residential) → City Central Hospital [4 min], Central Fire Station [13 min], Downtown Mall [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → City Central Hospital [4 min], Downtown Precinct [10 min], Sunset Villas [9 min], Westway Intersection [5 min], Oak Avenue Shops [8 min], Central Fire Station [12 min], Downtown Mall [12 min]
Downtown Mall (commercial) → Central Fire Station [6 min], Lakeview Residences [9 min], Sunset Villas [5 min], Westway Intersection [7 min], City Central Hospital [7 min], Pinecrest Homes [12 min]
Oak Avenue Shops (commercial) → Downtown Precinct [3 min], Riverside Condos [2 min], Pinecrest Homes [8 min], Westway Intersection [4 min], Lakeview Residences [10 min]
Westway Intersection (road_junction) → City Central Hospital [4 min], Downtown Precinct [5 min], Riverside Condos [6 min], Pinecrest Homes [5 min], Downtown Mall [7 min], Oak Avenue Shops [4 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → ambulance ?
Step 15: CALL-0015 → police police_1
Step 16: CALL-0016 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
Fender bender on Pine Street near Pinecrest Homes. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Downtown Mall                  | sev 1 | police_2 ETA 12 min | opened step 6
EVT-0007 | accident   | Lakeview Residences            | sev 5 | ambulance_5 ETA 14 min | opened step 10
EVT-0008 | medical    | Oak Avenue Shops               | sev 2 | HELD → ambulance_3 | opened step 11
EVT-0009 | accident   | Downtown Mall                  | sev 2 | ambulance_4 ETA 6 min | opened step 13
EVT-0010 | accident   | Downtown Mall                  | sev 5 | ambulance_3 ETA 6 min | opened step 14
EVT-0011 | crime      | Sunset Villas                  | sev 4 | police_1 ETA 13 min | opened step 15
EVT-0012 | fire       | Pinecrest Homes                | sev 1 | fire_6 ETA 12 min | opened step 16
EVT-0013 | fire       | Lakeview Residences            | sev 1 | fire_7 ETA 1 min | opened step 17

=== UNIT STATUS ===
police_0        | police     | Riverside Condos               | RETURNING → EVT-0006
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0011
police_2        | police     | Downtown Mall                  | ON_SCENE → EVT-0004
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0010
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0009
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0012
fire_7          | fire       | Lakeview Residences            | ON_SCENE → EVT-0013

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [4 min], Sunset Villas [4 min], Westway Intersection [4 min], Downtown Mall [7 min]
Central Fire Station (fire_station) → Lakeview Residences [1 min], Riverside Condos [8 min], Downtown Mall [6 min], Sunset Villas [13 min], Downtown Precinct [7 min], Pinecrest Homes [12 min]
Downtown Precinct (police_station) → Riverside Condos [2 min], Oak Avenue Shops [3 min], Westway Intersection [5 min], Central Fire Station [7 min], Pinecrest Homes [10 min]
Lakeview Residences (residential) → Central Fire Station [1 min], Downtown Mall [9 min], Oak Avenue Shops [10 min]
Riverside Condos (residential) → Central Fire Station [8 min], Downtown Precinct [2 min], Oak Avenue Shops [2 min], Westway Intersection [6 min]
Sunset Villas (residential) → City Central Hospital [4 min], Central Fire Station [13 min], Downtown Mall [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → City Central Hospital [4 min], Downtown Precinct [10 min], Sunset Villas [9 min], Westway Intersection [5 min], Oak Avenue Shops [8 min], Central Fire Station [12 min], Downtown Mall [12 min]
Downtown Mall (commercial) → Central Fire Station [6 min], Lakeview Residences [9 min], Sunset Villas [5 min], Westway Intersection [7 min], City Central Hospital [7 min], Pinecrest Homes [12 min]
Oak Avenue Shops (commercial) → Downtown Precinct [3 min], Riverside Condos [2 min], Pinecrest Homes [8 min], Westway Intersection [4 min], Lakeview Residences [10 min]
Westway Intersection (road_junction) → City Central Hospital [4 min], Downtown Precinct [5 min], Riverside Condos [6 min], Pinecrest Homes [5 min], Downtown Mall [7 min], Oak Avenue Shops [4 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → police police_1
Step 16: CALL-0016 → fire fire_6
Step 17: CALL-0017 → fire fire_7

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_4", "from_event_id": "EVT-0009", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
Oh god, the whole kitchen is on fire at 805 Pine Boulevard! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Downtown Mall                  | sev 1 | police_2 ETA 12 min | opened step 6
EVT-0007 | accident   | Lakeview Residences            | sev 5 | ambulance_5 ETA 14 min | opened step 10
EVT-0008 | medical    | Oak Avenue Shops               | sev 2 | HELD → ambulance_3 | opened step 11
EVT-0009 | accident   | Downtown Mall                  | sev 2 | HELD → ambulance_4 | opened step 13
EVT-0010 | accident   | Downtown Mall                  | sev 5 | ambulance_3 ETA 6 min | opened step 14
EVT-0011 | crime      | Sunset Villas                  | sev 4 | police_1 ETA 13 min | opened step 15
EVT-0012 | fire       | Pinecrest Homes                | sev 1 | fire_6 ETA 12 min | opened step 16
EVT-0013 | fire       | Lakeview Residences            | sev 1 | fire_7 ETA 1 min | opened step 17
EVT-0014 | accident   | Pinecrest Homes                | sev 4 | ambulance_4 ETA 4 min | opened step 18

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0011
police_2        | police     | Downtown Mall                  | ON_SCENE → EVT-0004
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0010
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0014
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0012
fire_7          | fire       | Lakeview Residences            | ON_SCENE → EVT-0013

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [4 min], Sunset Villas [4 min], Westway Intersection [4 min], Downtown Mall [7 min]
Central Fire Station (fire_station) → Lakeview Residences [1 min], Riverside Condos [8 min], Downtown Mall [6 min], Sunset Villas [13 min], Downtown Precinct [7 min], Pinecrest Homes [12 min]
Downtown Precinct (police_station) → Riverside Condos [2 min], Oak Avenue Shops [3 min], Westway Intersection [5 min], Central Fire Station [7 min], Pinecrest Homes [10 min]
Lakeview Residences (residential) → Central Fire Station [1 min], Downtown Mall [9 min], Oak Avenue Shops [10 min]
Riverside Condos (residential) → Central Fire Station [8 min], Downtown Precinct [2 min], Oak Avenue Shops [2 min], Westway Intersection [6 min]
Sunset Villas (residential) → City Central Hospital [4 min], Central Fire Station [13 min], Downtown Mall [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → City Central Hospital [4 min], Downtown Precinct [10 min], Sunset Villas [9 min], Westway Intersection [5 min], Oak Avenue Shops [8 min], Central Fire Station [12 min], Downtown Mall [12 min]
Downtown Mall (commercial) → Central Fire Station [6 min], Lakeview Residences [9 min], Sunset Villas [5 min], Westway Intersection [7 min], City Central Hospital [7 min], Pinecrest Homes [12 min]
Oak Avenue Shops (commercial) → Downtown Precinct [3 min], Riverside Condos [2 min], Pinecrest Homes [8 min], Westway Intersection [4 min], Lakeview Residences [10 min]
Westway Intersection (road_junction) → City Central Hospital [4 min], Downtown Precinct [5 min], Riverside Condos [6 min], Pinecrest Homes [5 min], Downtown Mall [7 min], Oak Avenue Shops [4 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → fire fire_6
Step 17: CALL-0017 → fire fire_7
Step 18: CALL-0018 → ambulance ?

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
Oh god, the whole kitchen is on fire at 745 Pine Street! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0007 | accident   | Lakeview Residences            | sev 5 | ambulance_5 ETA 14 min | opened step 10
EVT-0008 | medical    | Oak Avenue Shops               | sev 2 | HELD → ambulance_3 | opened step 11
EVT-0009 | accident   | Downtown Mall                  | sev 2 | HELD → ambulance_4 | opened step 13
EVT-0010 | accident   | Downtown Mall                  | sev 5 | ambulance_3 ETA 6 min | opened step 14
EVT-0011 | crime      | Sunset Villas                  | sev 4 | police_1 ETA 13 min | opened step 15
EVT-0012 | fire       | Pinecrest Homes                | sev 1 | fire_6 ETA 12 min | opened step 16
EVT-0014 | accident   | Pinecrest Homes                | sev 4 | ambulance_4 ETA 4 min | opened step 18
EVT-0015 | fire       | Sunset Villas                  | sev 2 | HELD → fire_7 | opened step 19

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0011
police_2        | police     | Downtown Mall                  | RETURNING → EVT-0004
ambulance_3     | ambulance  | Downtown Mall                  | ON_SCENE → EVT-0010
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0014
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0012
fire_7          | fire       | Lakeview Residences            | RETURNING → EVT-0013

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [4 min], Sunset Villas [4 min], Westway Intersection [4 min], Downtown Mall [7 min]
Central Fire Station (fire_station) → Lakeview Residences [1 min], Riverside Condos [8 min], Downtown Mall [6 min], Sunset Villas [13 min], Downtown Precinct [7 min], Pinecrest Homes [12 min]
Downtown Precinct (police_station) → Riverside Condos [2 min], Oak Avenue Shops [3 min], Westway Intersection [5 min], Central Fire Station [7 min], Pinecrest Homes [10 min]
Lakeview Residences (residential) → Central Fire Station [1 min], Downtown Mall [9 min], Oak Avenue Shops [10 min]
Riverside Condos (residential) → Central Fire Station [8 min], Downtown Precinct [2 min], Oak Avenue Shops [2 min], Westway Intersection [6 min]
Sunset Villas (residential) → City Central Hospital [4 min], Central Fire Station [13 min], Downtown Mall [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → City Central Hospital [4 min], Downtown Precinct [10 min], Sunset Villas [9 min], Westway Intersection [5 min], Oak Avenue Shops [8 min], Central Fire Station [12 min], Downtown Mall [12 min]
Downtown Mall (commercial) → Central Fire Station [6 min], Lakeview Residences [9 min], Sunset Villas [5 min], Westway Intersection [7 min], City Central Hospital [7 min], Pinecrest Homes [12 min]
Oak Avenue Shops (commercial) → Downtown Precinct [3 min], Riverside Condos [2 min], Pinecrest Homes [8 min], Westway Intersection [4 min], Lakeview Residences [10 min]
Westway Intersection (road_junction) → City Central Hospital [4 min], Downtown Precinct [5 min], Riverside Condos [6 min], Pinecrest Homes [5 min], Downtown Mall [7 min], Oak Avenue Shops [4 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → fire fire_7
Step 18: CALL-0018 → ambulance ?
Step 19: CALL-0019 → HOLD (fire, waiting for fire_7)

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0012", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Oh god, the whole kitchen is on fire at 632 Third Drive! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Pinecrest Homes [4 min], Lakeview Residences [1 min], Oak Avenue Shops [4 min], Northside Junction [5 min], Highway 9 Interchange [3 min]
Engine House No. 1 (fire_station) → Northside Junction [4 min], Oak Avenue Shops [3 min], Downtown Precinct [4 min], Magnolia Gardens [5 min], Pinecrest Homes [8 min]
Downtown Precinct (police_station) → Engine House No. 1 [4 min], Oak Avenue Shops [7 min], Northside Junction [8 min], Pinecrest Homes [7 min]
Magnolia Gardens (residential) → Engine House No. 1 [5 min], Northside Junction [3 min], Lakeview Residences [5 min], Oak Avenue Shops [5 min]
Lakeview Residences (residential) → Riverside General Hospital [1 min], Magnolia Gardens [5 min], Highway 9 Interchange [4 min], Pinecrest Homes [4 min]
Pinecrest Homes (residential) → Riverside General Hospital [4 min], Engine House No. 1 [8 min], Downtown Precinct [7 min], Lakeview Residences [4 min], Oak Avenue Shops [3 min], Highway 9 Interchange [3 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [4 min], Engine House No. 1 [3 min], Downtown Precinct [7 min], Magnolia Gardens [5 min], Pinecrest Homes [3 min], Northside Junction [3 min]
Northside Junction (road_junction) → Engine House No. 1 [4 min], Downtown Precinct [8 min], Magnolia Gardens [3 min], Oak Avenue Shops [3 min], Riverside General Hospital [5 min]
Highway 9 Interchange (road_junction) → Lakeview Residences [4 min], Pinecrest Homes [3 min], Riverside General Hospital [3 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
I just got mugged near Pinecrest Homes! The guy ran towards Park Lane. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 4 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Pinecrest Homes [4 min], Lakeview Residences [1 min], Oak Avenue Shops [4 min], Northside Junction [5 min], Highway 9 Interchange [3 min]
Engine House No. 1 (fire_station) → Northside Junction [4 min], Oak Avenue Shops [3 min], Downtown Precinct [4 min], Magnolia Gardens [5 min], Pinecrest Homes [8 min]
Downtown Precinct (police_station) → Engine House No. 1 [4 min], Oak Avenue Shops [7 min], Northside Junction [8 min], Pinecrest Homes [7 min]
Magnolia Gardens (residential) → Engine House No. 1 [5 min], Northside Junction [3 min], Lakeview Residences [5 min], Oak Avenue Shops [5 min]
Lakeview Residences (residential) → Riverside General Hospital [1 min], Magnolia Gardens [5 min], Highway 9 Interchange [4 min], Pinecrest Homes [4 min]
Pinecrest Homes (residential) → Riverside General Hospital [4 min], Engine House No. 1 [8 min], Downtown Precinct [7 min], Lakeview Residences [4 min], Oak Avenue Shops [3 min], Highway 9 Interchange [3 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [4 min], Engine House No. 1 [3 min], Downtown Precinct [7 min], Magnolia Gardens [5 min], Pinecrest Homes [3 min], Northside Junction [3 min]
Northside Junction (road_junction) → Engine House No. 1 [4 min], Downtown Precinct [8 min], Magnolia Gardens [3 min], Oak Avenue Shops [3 min], Riverside General Hospital [5 min]
Highway 9 Interchange (road_junction) → Lakeview Residences [4 min], Pinecrest Homes [3 min], Riverside General Hospital [3 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Someone fainted at Oak Avenue Shops. They're breathing okay now but look really pale. We're on Sunset Street.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 4 min | opened step 1
EVT-0002 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 7 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Pinecrest Homes [4 min], Lakeview Residences [1 min], Oak Avenue Shops [4 min], Northside Junction [5 min], Highway 9 Interchange [3 min]
Engine House No. 1 (fire_station) → Northside Junction [4 min], Oak Avenue Shops [3 min], Downtown Precinct [4 min], Magnolia Gardens [5 min], Pinecrest Homes [8 min]
Downtown Precinct (police_station) → Engine House No. 1 [4 min], Oak Avenue Shops [7 min], Northside Junction [8 min], Pinecrest Homes [7 min]
Magnolia Gardens (residential) → Engine House No. 1 [5 min], Northside Junction [3 min], Lakeview Residences [5 min], Oak Avenue Shops [5 min]
Lakeview Residences (residential) → Riverside General Hospital [1 min], Magnolia Gardens [5 min], Highway 9 Interchange [4 min], Pinecrest Homes [4 min]
Pinecrest Homes (residential) → Riverside General Hospital [4 min], Engine House No. 1 [8 min], Downtown Precinct [7 min], Lakeview Residences [4 min], Oak Avenue Shops [3 min], Highway 9 Interchange [3 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [4 min], Engine House No. 1 [3 min], Downtown Precinct [7 min], Magnolia Gardens [5 min], Pinecrest Homes [3 min], Northside Junction [3 min]
Northside Junction (road_junction) → Engine House No. 1 [4 min], Downtown Precinct [8 min], Magnolia Gardens [3 min], Oak Avenue Shops [3 min], Riverside General Hospital [5 min]
Highway 9 Interchange (road_junction) → Lakeview Residences [4 min], Pinecrest Homes [3 min], Riverside General Hospital [3 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5
Step 2: CALL-0002 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
I'd like to report a shoplifter at Pinecrest Homes on Sunset Lane. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Magnolia Gardens               | sev 3 | fire_5 ETA 4 min | opened step 1
EVT-0002 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 7 min | opened step 2
EVT-0003 | medical    | Oak Avenue Shops               | sev 4 | ambulance_2 ETA 4 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Pinecrest Homes [4 min], Lakeview Residences [1 min], Oak Avenue Shops [4 min], Northside Junction [5 min], Highway 9 Interchange [3 min]
Engine House No. 1 (fire_station) → Northside Junction [4 min], Oak Avenue Shops [3 min], Downtown Precinct [4 min], Magnolia Gardens [5 min], Pinecrest Homes [8 min]
Downtown Precinct (police_station) → Engine House No. 1 [4 min], Oak Avenue Shops [7 min], Northside Junction [8 min], Pinecrest Homes [7 min]
Magnolia Gardens (residential) → Engine House No. 1 [5 min], Northside Junction [3 min], Lakeview Residences [5 min], Oak Avenue Shops [5 min]
Lakeview Residences (residential) → Riverside General Hospital [1 min], Magnolia Gardens [5 min], Highway 9 Interchange [4 min], Pinecrest Homes [4 min]
Pinecrest Homes (residential) → Riverside General Hospital [4 min], Engine House No. 1 [8 min], Downtown Precinct [7 min], Lakeview Residences [4 min], Oak Avenue Shops [3 min], Highway 9 Interchange [3 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [4 min], Engine House No. 1 [3 min], Downtown Precinct [7 min], Magnolia Gardens [5 min], Pinecrest Homes [3 min], Northside Junction [3 min]
Northside Junction (road_junction) → Engine House No. 1 [4 min], Downtown Precinct [8 min], Magnolia Gardens [3 min], Oak Avenue Shops [3 min], Riverside General Hospital [5 min]
Highway 9 Interchange (road_junction) → Lakeview Residences [4 min], Pinecrest Homes [3 min], Riverside General Hospital [3 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5
Step 2: CALL-0002 → police police_0
Step 3: CALL-0003 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}