[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's been some kind of mass incident at Oak Avenue Shops — multiple people down, some not moving. We need everything, Lake Avenue entrance.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Pinecrest Homes                | sev 3 | fire_4 ETA 8 min | opened step 1
EVT-0002 | accident   | Spring Meadow Estates          | sev 3 | ambulance_2 ETA 15 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Sunset Villas [6 min], Pinecrest Homes [8 min], Oak Avenue Shops [13 min], Spring Meadow Estates [16 min]
Engine House No. 1 (fire_station) → Central Police Station [2 min], Spring Meadow Estates [2 min], Westway Intersection [13 min], Oak Avenue Shops [2 min], Highway 9 Interchange [6 min]
Central Police Station (police_station) → Engine House No. 1 [2 min], Spring Meadow Estates [1 min], Oak Avenue Shops [5 min], Pinecrest Homes [7 min], Westway Intersection [14 min], Highway 9 Interchange [6 min]
Sunset Villas (residential) → St. Mary's Medical Center [6 min], Westway Intersection [6 min], Pinecrest Homes [7 min], Oak Avenue Shops [7 min], Highway 9 Interchange [10 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [8 min], Central Police Station [7 min], Sunset Villas [7 min], Spring Meadow Estates [9 min], Westway Intersection [13 min], Highway 9 Interchange [14 min]
Spring Meadow Estates (residential) → Engine House No. 1 [2 min], Central Police Station [1 min], Pinecrest Homes [9 min], St. Mary's Medical Center [16 min], Highway 9 Interchange [7 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [13 min], Central Police Station [5 min], Sunset Villas [7 min], Engine House No. 1 [2 min], Westway Intersection [10 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Sunset Villas [10 min], Oak Avenue Shops [6 min], Engine House No. 1 [6 min], Central Police Station [6 min], Spring Meadow Estates [7 min], Pinecrest Homes [14 min], Westway Intersection [11 min]
Westway Intersection (road_junction) → Engine House No. 1 [13 min], Central Police Station [14 min], Sunset Villas [6 min], Pinecrest Homes [13 min], Oak Avenue Shops [10 min], Highway 9 Interchange [11 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4
Step 2: CALL-0002 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Hello, my neighbor fell and hurt her ankle at 182 Lake Avenue. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Pinecrest Homes                | sev 3 | fire_4 ETA 8 min | opened step 1
EVT-0002 | accident   | Spring Meadow Estates          | sev 3 | ambulance_2 ETA 15 min | opened step 2
EVT-0003 | medical    | Oak Avenue Shops               | sev 2 | ambulance_3 ETA 13 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Sunset Villas [6 min], Pinecrest Homes [8 min], Oak Avenue Shops [13 min], Spring Meadow Estates [16 min]
Engine House No. 1 (fire_station) → Central Police Station [2 min], Spring Meadow Estates [2 min], Westway Intersection [13 min], Oak Avenue Shops [2 min], Highway 9 Interchange [6 min]
Central Police Station (police_station) → Engine House No. 1 [2 min], Spring Meadow Estates [1 min], Oak Avenue Shops [5 min], Pinecrest Homes [7 min], Westway Intersection [14 min], Highway 9 Interchange [6 min]
Sunset Villas (residential) → St. Mary's Medical Center [6 min], Westway Intersection [6 min], Pinecrest Homes [7 min], Oak Avenue Shops [7 min], Highway 9 Interchange [10 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [8 min], Central Police Station [7 min], Sunset Villas [7 min], Spring Meadow Estates [9 min], Westway Intersection [13 min], Highway 9 Interchange [14 min]
Spring Meadow Estates (residential) → Engine House No. 1 [2 min], Central Police Station [1 min], Pinecrest Homes [9 min], St. Mary's Medical Center [16 min], Highway 9 Interchange [7 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [13 min], Central Police Station [5 min], Sunset Villas [7 min], Engine House No. 1 [2 min], Westway Intersection [10 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Sunset Villas [10 min], Oak Avenue Shops [6 min], Engine House No. 1 [6 min], Central Police Station [6 min], Spring Meadow Estates [7 min], Pinecrest Homes [14 min], Westway Intersection [11 min]
Westway Intersection (road_junction) → Engine House No. 1 [13 min], Central Police Station [14 min], Sunset Villas [6 min], Pinecrest Homes [13 min], Oak Avenue Shops [10 min], Highway 9 Interchange [11 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4
Step 2: CALL-0002 → ambulance ambulance_2
Step 3: CALL-0003 → ambulance ambulance_3

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Bad crash on Oak Street! Car flipped over near Spring Meadow Estates. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Pinecrest Homes                | sev 3 | fire_4 ETA 8 min | opened step 1
EVT-0002 | accident   | Spring Meadow Estates          | sev 3 | ambulance_2 ETA 15 min | opened step 2
EVT-0003 | medical    | Oak Avenue Shops               | sev 2 | ambulance_3 ETA 13 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Sunset Villas [6 min], Pinecrest Homes [8 min], Oak Avenue Shops [13 min], Spring Meadow Estates [16 min]
Engine House No. 1 (fire_station) → Central Police Station [2 min], Spring Meadow Estates [2 min], Westway Intersection [13 min], Oak Avenue Shops [2 min], Highway 9 Interchange [6 min]
Central Police Station (police_station) → Engine House No. 1 [2 min], Spring Meadow Estates [1 min], Oak Avenue Shops [5 min], Pinecrest Homes [7 min], Westway Intersection [14 min], Highway 9 Interchange [6 min]
Sunset Villas (residential) → St. Mary's Medical Center [6 min], Westway Intersection [6 min], Pinecrest Homes [7 min], Oak Avenue Shops [7 min], Highway 9 Interchange [10 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [8 min], Central Police Station [7 min], Sunset Villas [7 min], Spring Meadow Estates [9 min], Westway Intersection [13 min], Highway 9 Interchange [14 min]
Spring Meadow Estates (residential) → Engine House No. 1 [2 min], Central Police Station [1 min], Pinecrest Homes [9 min], St. Mary's Medical Center [16 min], Highway 9 Interchange [7 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [13 min], Central Police Station [5 min], Sunset Villas [7 min], Engine House No. 1 [2 min], Westway Intersection [10 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Sunset Villas [10 min], Oak Avenue Shops [6 min], Engine House No. 1 [6 min], Central Police Station [6 min], Spring Meadow Estates [7 min], Pinecrest Homes [14 min], Westway Intersection [11 min]
Westway Intersection (road_junction) → Engine House No. 1 [13 min], Central Police Station [14 min], Sunset Villas [6 min], Pinecrest Homes [13 min], Oak Avenue Shops [10 min], Highway 9 Interchange [11 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_2
Step 3: CALL-0003 → ambulance ambulance_3
Step 4: CALL-0004 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 110 Lake Avenue, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Pinecrest Homes                | sev 3 | fire_4 ETA 8 min | opened step 1
EVT-0002 | accident   | Spring Meadow Estates          | sev 3 | ambulance_2 ETA 15 min | opened step 2
EVT-0003 | medical    | Oak Avenue Shops               | sev 2 | ambulance_3 ETA 13 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Sunset Villas [6 min], Pinecrest Homes [8 min], Oak Avenue Shops [13 min], Spring Meadow Estates [16 min]
Engine House No. 1 (fire_station) → Central Police Station [2 min], Spring Meadow Estates [2 min], Westway Intersection [13 min], Oak Avenue Shops [2 min], Highway 9 Interchange [6 min]
Central Police Station (police_station) → Engine House No. 1 [2 min], Spring Meadow Estates [1 min], Oak Avenue Shops [5 min], Pinecrest Homes [7 min], Westway Intersection [14 min], Highway 9 Interchange [6 min]
Sunset Villas (residential) → St. Mary's Medical Center [6 min], Westway Intersection [6 min], Pinecrest Homes [7 min], Oak Avenue Shops [7 min], Highway 9 Interchange [10 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [8 min], Central Police Station [7 min], Sunset Villas [7 min], Spring Meadow Estates [9 min], Westway Intersection [13 min], Highway 9 Interchange [14 min]
Spring Meadow Estates (residential) → Engine House No. 1 [2 min], Central Police Station [1 min], Pinecrest Homes [9 min], St. Mary's Medical Center [16 min], Highway 9 Interchange [7 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [13 min], Central Police Station [5 min], Sunset Villas [7 min], Engine House No. 1 [2 min], Westway Intersection [10 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Sunset Villas [10 min], Oak Avenue Shops [6 min], Engine House No. 1 [6 min], Central Police Station [6 min], Spring Meadow Estates [7 min], Pinecrest Homes [14 min], Westway Intersection [11 min]
Westway Intersection (road_junction) → Engine House No. 1 [13 min], Central Police Station [14 min], Sunset Villas [6 min], Pinecrest Homes [13 min], Oak Avenue Shops [10 min], Highway 9 Interchange [11 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ambulance_3
Step 4: CALL-0004 → Duplicate of EVT-0003
Step 5: CALL-0005 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Oh god, the whole kitchen is on fire at 410 Cedar Avenue! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Pinecrest Homes                | sev 3 | fire_4 ETA 8 min | opened step 1
EVT-0002 | accident   | Spring Meadow Estates          | sev 3 | ambulance_2 ETA 15 min | opened step 2
EVT-0003 | medical    | Oak Avenue Shops               | sev 2 | ambulance_3 ETA 13 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Sunset Villas [6 min], Pinecrest Homes [8 min], Oak Avenue Shops [13 min], Spring Meadow Estates [16 min]
Engine House No. 1 (fire_station) → Central Police Station [2 min], Spring Meadow Estates [2 min], Westway Intersection [13 min], Oak Avenue Shops [2 min], Highway 9 Interchange [6 min]
Central Police Station (police_station) → Engine House No. 1 [2 min], Spring Meadow Estates [1 min], Oak Avenue Shops [5 min], Pinecrest Homes [7 min], Westway Intersection [14 min], Highway 9 Interchange [6 min]
Sunset Villas (residential) → St. Mary's Medical Center [6 min], Westway Intersection [6 min], Pinecrest Homes [7 min], Oak Avenue Shops [7 min], Highway 9 Interchange [10 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [8 min], Central Police Station [7 min], Sunset Villas [7 min], Spring Meadow Estates [9 min], Westway Intersection [13 min], Highway 9 Interchange [14 min]
Spring Meadow Estates (residential) → Engine House No. 1 [2 min], Central Police Station [1 min], Pinecrest Homes [9 min], St. Mary's Medical Center [16 min], Highway 9 Interchange [7 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [13 min], Central Police Station [5 min], Sunset Villas [7 min], Engine House No. 1 [2 min], Westway Intersection [10 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Sunset Villas [10 min], Oak Avenue Shops [6 min], Engine House No. 1 [6 min], Central Police Station [6 min], Spring Meadow Estates [7 min], Pinecrest Homes [14 min], Westway Intersection [11 min]
Westway Intersection (road_junction) → Engine House No. 1 [13 min], Central Police Station [14 min], Sunset Villas [6 min], Pinecrest Homes [13 min], Oak Avenue Shops [10 min], Highway 9 Interchange [11 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0003
Step 5: CALL-0005 → Duplicate of EVT-0002
Step 6: CALL-0006 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Hi, I think I see some smoke coming from behind Sunset Villas. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Pinecrest Homes                | sev 3 | fire_4 ETA 8 min | opened step 1
EVT-0002 | accident   | Spring Meadow Estates          | sev 3 | ambulance_2 ETA 15 min | opened step 2
EVT-0003 | medical    | Oak Avenue Shops               | sev 2 | ambulance_3 ETA 13 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0001
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Sunset Villas [6 min], Pinecrest Homes [8 min], Oak Avenue Shops [13 min], Spring Meadow Estates [16 min]
Engine House No. 1 (fire_station) → Central Police Station [2 min], Spring Meadow Estates [2 min], Westway Intersection [13 min], Oak Avenue Shops [2 min], Highway 9 Interchange [6 min]
Central Police Station (police_station) → Engine House No. 1 [2 min], Spring Meadow Estates [1 min], Oak Avenue Shops [5 min], Pinecrest Homes [7 min], Westway Intersection [14 min], Highway 9 Interchange [6 min]
Sunset Villas (residential) → St. Mary's Medical Center [6 min], Westway Intersection [6 min], Pinecrest Homes [7 min], Oak Avenue Shops [7 min], Highway 9 Interchange [10 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [8 min], Central Police Station [7 min], Sunset Villas [7 min], Spring Meadow Estates [9 min], Westway Intersection [13 min], Highway 9 Interchange [14 min]
Spring Meadow Estates (residential) → Engine House No. 1 [2 min], Central Police Station [1 min], Pinecrest Homes [9 min], St. Mary's Medical Center [16 min], Highway 9 Interchange [7 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [13 min], Central Police Station [5 min], Sunset Villas [7 min], Engine House No. 1 [2 min], Westway Intersection [10 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Sunset Villas [10 min], Oak Avenue Shops [6 min], Engine House No. 1 [6 min], Central Police Station [6 min], Spring Meadow Estates [7 min], Pinecrest Homes [14 min], Westway Intersection [11 min]
Westway Intersection (road_junction) → Engine House No. 1 [13 min], Central Police Station [14 min], Sunset Villas [6 min], Pinecrest Homes [13 min], Oak Avenue Shops [10 min], Highway 9 Interchange [11 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0002
Step 6: CALL-0006 → Duplicate of EVT-0003
Step 7: CALL-0007 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Hi, I think I see some smoke coming from behind Sunset Villas. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Pinecrest Homes                | sev 3 | fire_4 ETA 8 min | opened step 1
EVT-0002 | accident   | Spring Meadow Estates          | sev 3 | ambulance_2 ETA 15 min | opened step 2
EVT-0003 | medical    | Oak Avenue Shops               | sev 2 | ambulance_3 ETA 13 min | opened step 3
EVT-0004 | fire       | Sunset Villas                  | sev 4 | fire_5 ETA 8 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Pinecrest Homes                | ON_SCENE → EVT-0001
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Sunset Villas [6 min], Pinecrest Homes [8 min], Oak Avenue Shops [13 min], Spring Meadow Estates [16 min]
Engine House No. 1 (fire_station) → Central Police Station [2 min], Spring Meadow Estates [2 min], Westway Intersection [13 min], Oak Avenue Shops [2 min], Highway 9 Interchange [6 min]
Central Police Station (police_station) → Engine House No. 1 [2 min], Spring Meadow Estates [1 min], Oak Avenue Shops [5 min], Pinecrest Homes [7 min], Westway Intersection [14 min], Highway 9 Interchange [6 min]
Sunset Villas (residential) → St. Mary's Medical Center [6 min], Westway Intersection [6 min], Pinecrest Homes [7 min], Oak Avenue Shops [7 min], Highway 9 Interchange [10 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [8 min], Central Police Station [7 min], Sunset Villas [7 min], Spring Meadow Estates [9 min], Westway Intersection [13 min], Highway 9 Interchange [14 min]
Spring Meadow Estates (residential) → Engine House No. 1 [2 min], Central Police Station [1 min], Pinecrest Homes [9 min], St. Mary's Medical Center [16 min], Highway 9 Interchange [7 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [13 min], Central Police Station [5 min], Sunset Villas [7 min], Engine House No. 1 [2 min], Westway Intersection [10 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Sunset Villas [10 min], Oak Avenue Shops [6 min], Engine House No. 1 [6 min], Central Police Station [6 min], Spring Meadow Estates [7 min], Pinecrest Homes [14 min], Westway Intersection [11 min]
Westway Intersection (road_junction) → Engine House No. 1 [13 min], Central Police Station [14 min], Sunset Villas [6 min], Pinecrest Homes [13 min], Oak Avenue Shops [10 min], Highway 9 Interchange [11 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → Duplicate of EVT-0003
Step 7: CALL-0007 → Duplicate of EVT-0001
Step 8: CALL-0008 → fire fire_5

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Oh god, the whole kitchen is on fire at 620 Maple Street! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Pinecrest Homes                | sev 3 | fire_4 ETA 8 min | opened step 1
EVT-0002 | accident   | Spring Meadow Estates          | sev 3 | ambulance_2 ETA 15 min | opened step 2
EVT-0003 | medical    | Oak Avenue Shops               | sev 2 | ambulance_3 ETA 13 min | opened step 3
EVT-0004 | fire       | Sunset Villas                  | sev 4 | fire_5 ETA 8 min | opened step 8
EVT-0005 | fire       | Sunset Villas                  | sev 1 | HELD → fire_4 | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Pinecrest Homes                | ON_SCENE → EVT-0001
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Sunset Villas [6 min], Pinecrest Homes [8 min], Oak Avenue Shops [13 min], Spring Meadow Estates [16 min]
Engine House No. 1 (fire_station) → Central Police Station [2 min], Spring Meadow Estates [2 min], Westway Intersection [13 min], Oak Avenue Shops [2 min], Highway 9 Interchange [6 min]
Central Police Station (police_station) → Engine House No. 1 [2 min], Spring Meadow Estates [1 min], Oak Avenue Shops [5 min], Pinecrest Homes [7 min], Westway Intersection [14 min], Highway 9 Interchange [6 min]
Sunset Villas (residential) → St. Mary's Medical Center [6 min], Westway Intersection [6 min], Pinecrest Homes [7 min], Oak Avenue Shops [7 min], Highway 9 Interchange [10 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [8 min], Central Police Station [7 min], Sunset Villas [7 min], Spring Meadow Estates [9 min], Westway Intersection [13 min], Highway 9 Interchange [14 min]
Spring Meadow Estates (residential) → Engine House No. 1 [2 min], Central Police Station [1 min], Pinecrest Homes [9 min], St. Mary's Medical Center [16 min], Highway 9 Interchange [7 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [13 min], Central Police Station [5 min], Sunset Villas [7 min], Engine House No. 1 [2 min], Westway Intersection [10 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Sunset Villas [10 min], Oak Avenue Shops [6 min], Engine House No. 1 [6 min], Central Police Station [6 min], Spring Meadow Estates [7 min], Pinecrest Homes [14 min], Westway Intersection [11 min]
Westway Intersection (road_junction) → Engine House No. 1 [13 min], Central Police Station [14 min], Sunset Villas [6 min], Pinecrest Homes [13 min], Oak Avenue Shops [10 min], Highway 9 Interchange [11 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0001
Step 8: CALL-0008 → fire fire_5
Step 9: CALL-0009 → HOLD (fire, waiting for fire_4)

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
There's a fire at 133 Maple Street! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0002 | accident   | Spring Meadow Estates          | sev 3 | ambulance_2 ETA 15 min | opened step 2
EVT-0003 | medical    | Oak Avenue Shops               | sev 2 | ambulance_3 ETA 13 min | opened step 3
EVT-0004 | fire       | Sunset Villas                  | sev 4 | fire_5 ETA 8 min | opened step 8
EVT-0005 | fire       | Sunset Villas                  | sev 1 | HELD → fire_4 | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Pinecrest Homes                | RETURNING → EVT-0001
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Sunset Villas [6 min], Pinecrest Homes [8 min], Oak Avenue Shops [13 min], Spring Meadow Estates [16 min]
Engine House No. 1 (fire_station) → Central Police Station [2 min], Spring Meadow Estates [2 min], Westway Intersection [13 min], Oak Avenue Shops [2 min], Highway 9 Interchange [6 min]
Central Police Station (police_station) → Engine House No. 1 [2 min], Spring Meadow Estates [1 min], Oak Avenue Shops [5 min], Pinecrest Homes [7 min], Westway Intersection [14 min], Highway 9 Interchange [6 min]
Sunset Villas (residential) → St. Mary's Medical Center [6 min], Westway Intersection [6 min], Pinecrest Homes [7 min], Oak Avenue Shops [7 min], Highway 9 Interchange [10 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [8 min], Central Police Station [7 min], Sunset Villas [7 min], Spring Meadow Estates [9 min], Westway Intersection [13 min], Highway 9 Interchange [14 min]
Spring Meadow Estates (residential) → Engine House No. 1 [2 min], Central Police Station [1 min], Pinecrest Homes [9 min], St. Mary's Medical Center [16 min], Highway 9 Interchange [7 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [13 min], Central Police Station [5 min], Sunset Villas [7 min], Engine House No. 1 [2 min], Westway Intersection [10 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Sunset Villas [10 min], Oak Avenue Shops [6 min], Engine House No. 1 [6 min], Central Police Station [6 min], Spring Meadow Estates [7 min], Pinecrest Homes [14 min], Westway Intersection [11 min]
Westway Intersection (road_junction) → Engine House No. 1 [13 min], Central Police Station [14 min], Sunset Villas [6 min], Pinecrest Homes [13 min], Oak Avenue Shops [10 min], Highway 9 Interchange [11 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → fire fire_5
Step 9: CALL-0009 → HOLD (fire, waiting for fire_4)
Step 10: CALL-0010 → Duplicate of EVT-0005

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Someone's not breathing at Oak Avenue Shops! A bystander is doing CPR. Please send an ambulance to Lake Avenue immediately!

=== ACTIVE EVENTS ===
EVT-0002 | accident   | Spring Meadow Estates          | sev 3 | ambulance_2 ETA 15 min | opened step 2
EVT-0003 | medical    | Oak Avenue Shops               | sev 2 | ambulance_3 ETA 13 min | opened step 3
EVT-0004 | fire       | Sunset Villas                  | sev 4 | fire_5 ETA 8 min | opened step 8
EVT-0005 | fire       | Sunset Villas                  | sev 1 | HELD → fire_4 | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Pinecrest Homes                | RETURNING → EVT-0001
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Sunset Villas [6 min], Pinecrest Homes [8 min], Oak Avenue Shops [13 min], Spring Meadow Estates [16 min]
Engine House No. 1 (fire_station) → Central Police Station [2 min], Spring Meadow Estates [2 min], Westway Intersection [13 min], Oak Avenue Shops [2 min], Highway 9 Interchange [6 min]
Central Police Station (police_station) → Engine House No. 1 [2 min], Spring Meadow Estates [1 min], Oak Avenue Shops [5 min], Pinecrest Homes [7 min], Westway Intersection [14 min], Highway 9 Interchange [6 min]
Sunset Villas (residential) → St. Mary's Medical Center [6 min], Westway Intersection [6 min], Pinecrest Homes [7 min], Oak Avenue Shops [7 min], Highway 9 Interchange [10 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [8 min], Central Police Station [7 min], Sunset Villas [7 min], Spring Meadow Estates [9 min], Westway Intersection [13 min], Highway 9 Interchange [14 min]
Spring Meadow Estates (residential) → Engine House No. 1 [2 min], Central Police Station [1 min], Pinecrest Homes [9 min], St. Mary's Medical Center [16 min], Highway 9 Interchange [7 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [13 min], Central Police Station [5 min], Sunset Villas [7 min], Engine House No. 1 [2 min], Westway Intersection [10 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Sunset Villas [10 min], Oak Avenue Shops [6 min], Engine House No. 1 [6 min], Central Police Station [6 min], Spring Meadow Estates [7 min], Pinecrest Homes [14 min], Westway Intersection [11 min]
Westway Intersection (road_junction) → Engine House No. 1 [13 min], Central Police Station [14 min], Sunset Villas [6 min], Pinecrest Homes [13 min], Oak Avenue Shops [10 min], Highway 9 Interchange [11 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → HOLD (fire, waiting for fire_4)
Step 10: CALL-0010 → Duplicate of EVT-0005
Step 11: CALL-0011 → Duplicate of EVT-0005

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
There's a break-in happening right now at 764 Oak Street. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0002 | accident   | Spring Meadow Estates          | sev 3 | ambulance_2 ETA 15 min | opened step 2
EVT-0003 | medical    | Oak Avenue Shops               | sev 2 | ambulance_3 ETA 13 min | opened step 3
EVT-0004 | fire       | Sunset Villas                  | sev 4 | fire_5 ETA 8 min | opened step 8
EVT-0005 | fire       | Sunset Villas                  | sev 1 | fire_4 ETA 8 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Sunset Villas [6 min], Pinecrest Homes [8 min], Oak Avenue Shops [13 min], Spring Meadow Estates [16 min]
Engine House No. 1 (fire_station) → Central Police Station [2 min], Spring Meadow Estates [2 min], Westway Intersection [13 min], Oak Avenue Shops [2 min], Highway 9 Interchange [6 min]
Central Police Station (police_station) → Engine House No. 1 [2 min], Spring Meadow Estates [1 min], Oak Avenue Shops [5 min], Pinecrest Homes [7 min], Westway Intersection [14 min], Highway 9 Interchange [6 min]
Sunset Villas (residential) → St. Mary's Medical Center [6 min], Westway Intersection [6 min], Pinecrest Homes [7 min], Oak Avenue Shops [7 min], Highway 9 Interchange [10 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [8 min], Central Police Station [7 min], Sunset Villas [7 min], Spring Meadow Estates [9 min], Westway Intersection [13 min], Highway 9 Interchange [14 min]
Spring Meadow Estates (residential) → Engine House No. 1 [2 min], Central Police Station [1 min], Pinecrest Homes [9 min], St. Mary's Medical Center [16 min], Highway 9 Interchange [7 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [13 min], Central Police Station [5 min], Sunset Villas [7 min], Engine House No. 1 [2 min], Westway Intersection [10 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Sunset Villas [10 min], Oak Avenue Shops [6 min], Engine House No. 1 [6 min], Central Police Station [6 min], Spring Meadow Estates [7 min], Pinecrest Homes [14 min], Westway Intersection [11 min]
Westway Intersection (road_junction) → Engine House No. 1 [13 min], Central Police Station [14 min], Sunset Villas [6 min], Pinecrest Homes [13 min], Oak Avenue Shops [10 min], Highway 9 Interchange [11 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → Duplicate of EVT-0005
Step 11: CALL-0011 → Duplicate of EVT-0005
Step 12: CALL-0012 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Pedestrian hit by a truck at Third Road near Spring Meadow Estates. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0002 | accident   | Spring Meadow Estates          | sev 3 | ambulance_2 ETA 15 min | opened step 2
EVT-0003 | medical    | Oak Avenue Shops               | sev 2 | ambulance_3 ETA 13 min | opened step 3
EVT-0004 | fire       | Sunset Villas                  | sev 4 | fire_5 ETA 8 min | opened step 8
EVT-0005 | fire       | Sunset Villas                  | sev 1 | fire_4 ETA 8 min | opened step 9
EVT-0006 | crime      | Spring Meadow Estates          | sev 3 | police_0 ETA 1 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Spring Meadow Estates          | ON_SCENE → EVT-0006
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Sunset Villas [6 min], Pinecrest Homes [8 min], Oak Avenue Shops [13 min], Spring Meadow Estates [16 min]
Engine House No. 1 (fire_station) → Central Police Station [2 min], Spring Meadow Estates [2 min], Westway Intersection [13 min], Oak Avenue Shops [2 min], Highway 9 Interchange [6 min]
Central Police Station (police_station) → Engine House No. 1 [2 min], Spring Meadow Estates [1 min], Oak Avenue Shops [5 min], Pinecrest Homes [7 min], Westway Intersection [14 min], Highway 9 Interchange [6 min]
Sunset Villas (residential) → St. Mary's Medical Center [6 min], Westway Intersection [6 min], Pinecrest Homes [7 min], Oak Avenue Shops [7 min], Highway 9 Interchange [10 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [8 min], Central Police Station [7 min], Sunset Villas [7 min], Spring Meadow Estates [9 min], Westway Intersection [13 min], Highway 9 Interchange [14 min]
Spring Meadow Estates (residential) → Engine House No. 1 [2 min], Central Police Station [1 min], Pinecrest Homes [9 min], St. Mary's Medical Center [16 min], Highway 9 Interchange [7 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [13 min], Central Police Station [5 min], Sunset Villas [7 min], Engine House No. 1 [2 min], Westway Intersection [10 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Sunset Villas [10 min], Oak Avenue Shops [6 min], Engine House No. 1 [6 min], Central Police Station [6 min], Spring Meadow Estates [7 min], Pinecrest Homes [14 min], Westway Intersection [11 min]
Westway Intersection (road_junction) → Engine House No. 1 [13 min], Central Police Station [14 min], Sunset Villas [6 min], Pinecrest Homes [13 min], Oak Avenue Shops [10 min], Highway 9 Interchange [11 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0005
Step 12: CALL-0012 → Duplicate of EVT-0003
Step 13: CALL-0013 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Hi, I think I see some smoke coming from behind Oak Avenue Shops. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0002 | accident   | Spring Meadow Estates          | sev 3 | ambulance_2 ETA 15 min | opened step 2
EVT-0003 | medical    | Oak Avenue Shops               | sev 2 | ambulance_3 ETA 13 min | opened step 3
EVT-0004 | fire       | Sunset Villas                  | sev 4 | fire_5 ETA 8 min | opened step 8
EVT-0005 | fire       | Sunset Villas                  | sev 1 | fire_4 ETA 8 min | opened step 9
EVT-0006 | crime      | Spring Meadow Estates          | sev 3 | police_0 ETA 1 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Spring Meadow Estates          | ON_SCENE → EVT-0006
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Sunset Villas [6 min], Pinecrest Homes [8 min], Oak Avenue Shops [13 min], Spring Meadow Estates [16 min]
Engine House No. 1 (fire_station) → Central Police Station [2 min], Spring Meadow Estates [2 min], Westway Intersection [13 min], Oak Avenue Shops [2 min], Highway 9 Interchange [6 min]
Central Police Station (police_station) → Engine House No. 1 [2 min], Spring Meadow Estates [1 min], Oak Avenue Shops [5 min], Pinecrest Homes [7 min], Westway Intersection [14 min], Highway 9 Interchange [6 min]
Sunset Villas (residential) → St. Mary's Medical Center [6 min], Westway Intersection [6 min], Pinecrest Homes [7 min], Oak Avenue Shops [7 min], Highway 9 Interchange [10 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [8 min], Central Police Station [7 min], Sunset Villas [7 min], Spring Meadow Estates [9 min], Westway Intersection [13 min], Highway 9 Interchange [14 min]
Spring Meadow Estates (residential) → Engine House No. 1 [2 min], Central Police Station [1 min], Pinecrest Homes [9 min], St. Mary's Medical Center [16 min], Highway 9 Interchange [7 min]
Oak Avenue Shops (commercial) → St. Mary's Medical Center [13 min], Central Police Station [5 min], Sunset Villas [7 min], Engine House No. 1 [2 min], Westway Intersection [10 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Sunset Villas [10 min], Oak Avenue Shops [6 min], Engine House No. 1 [6 min], Central Police Station [6 min], Spring Meadow Estates [7 min], Pinecrest Homes [14 min], Westway Intersection [11 min]
Westway Intersection (road_junction) → Engine House No. 1 [13 min], Central Police Station [14 min], Sunset Villas [6 min], Pinecrest Homes [13 min], Oak Avenue Shops [10 min], Highway 9 Interchange [11 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0003
Step 13: CALL-0013 → police police_0
Step 14: CALL-0014 → Duplicate of EVT-0002

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Building's on fire on Sunset Road near Spring Meadow Estates! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Magnolia Gardens [3 min], Westside Fire Department [5 min], Parkside Shopping Center [6 min], Cedar Park Village [8 min], Central Police Station [9 min], Spring Meadow Estates [13 min]
Westside Fire Department (fire_station) → Riverside General Hospital [5 min], Central Police Station [6 min], Parkside Shopping Center [5 min], Spring Meadow Estates [11 min], Cedar Park Village [9 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Westside Fire Department [6 min], Parkside Shopping Center [8 min], Riverside General Hospital [9 min]
Spring Meadow Estates (residential) → Cedar Park Village [4 min], Northside Junction [3 min], Parkside Shopping Center [5 min], Westside Fire Department [11 min], Riverside General Hospital [13 min]
Cedar Park Village (residential) → Riverside General Hospital [8 min], Spring Meadow Estates [4 min], Northside Junction [3 min], Parkside Shopping Center [2 min], Westside Fire Department [9 min], Magnolia Gardens [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Westside Fire Department [8 min], Parkside Shopping Center [8 min], Cedar Park Village [10 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Westside Fire Department [5 min], Central Police Station [8 min], Spring Meadow Estates [5 min], Cedar Park Village [2 min], Magnolia Gardens [8 min], Northside Junction [4 min]
Northside Junction (road_junction) → Spring Meadow Estates [3 min], Cedar Park Village [3 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Oh god, the whole kitchen is on fire at 492 Sunset Road! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Spring Meadow Estates          | sev 2 | fire_6 ETA 9 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Magnolia Gardens [3 min], Westside Fire Department [5 min], Parkside Shopping Center [6 min], Cedar Park Village [8 min], Central Police Station [9 min], Spring Meadow Estates [13 min]
Westside Fire Department (fire_station) → Riverside General Hospital [5 min], Central Police Station [6 min], Parkside Shopping Center [5 min], Spring Meadow Estates [11 min], Cedar Park Village [9 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Westside Fire Department [6 min], Parkside Shopping Center [8 min], Riverside General Hospital [9 min]
Spring Meadow Estates (residential) → Cedar Park Village [4 min], Northside Junction [3 min], Parkside Shopping Center [5 min], Westside Fire Department [11 min], Riverside General Hospital [13 min]
Cedar Park Village (residential) → Riverside General Hospital [8 min], Spring Meadow Estates [4 min], Northside Junction [3 min], Parkside Shopping Center [2 min], Westside Fire Department [9 min], Magnolia Gardens [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Westside Fire Department [8 min], Parkside Shopping Center [8 min], Cedar Park Village [10 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Westside Fire Department [5 min], Central Police Station [8 min], Spring Meadow Estates [5 min], Cedar Park Village [2 min], Magnolia Gardens [8 min], Northside Junction [4 min]
Northside Junction (road_junction) → Spring Meadow Estates [3 min], Cedar Park Village [3 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_6

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Building's on fire on Sunset Road near Spring Meadow Estates! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Spring Meadow Estates          | sev 2 | fire_6 ETA 9 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Magnolia Gardens [3 min], Westside Fire Department [5 min], Parkside Shopping Center [6 min], Cedar Park Village [8 min], Central Police Station [9 min], Spring Meadow Estates [13 min]
Westside Fire Department (fire_station) → Riverside General Hospital [5 min], Central Police Station [6 min], Parkside Shopping Center [5 min], Spring Meadow Estates [11 min], Cedar Park Village [9 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Westside Fire Department [6 min], Parkside Shopping Center [8 min], Riverside General Hospital [9 min]
Spring Meadow Estates (residential) → Cedar Park Village [4 min], Northside Junction [3 min], Parkside Shopping Center [5 min], Westside Fire Department [11 min], Riverside General Hospital [13 min]
Cedar Park Village (residential) → Riverside General Hospital [8 min], Spring Meadow Estates [4 min], Northside Junction [3 min], Parkside Shopping Center [2 min], Westside Fire Department [9 min], Magnolia Gardens [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Westside Fire Department [8 min], Parkside Shopping Center [8 min], Cedar Park Village [10 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Westside Fire Department [5 min], Central Police Station [8 min], Spring Meadow Estates [5 min], Cedar Park Village [2 min], Magnolia Gardens [8 min], Northside Junction [4 min]
Northside Junction (road_junction) → Spring Meadow Estates [3 min], Cedar Park Village [3 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_6
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Active shooter at Parkside Shopping Center! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Spring Meadow Estates          | sev 2 | fire_6 ETA 9 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Magnolia Gardens [3 min], Westside Fire Department [5 min], Parkside Shopping Center [6 min], Cedar Park Village [8 min], Central Police Station [9 min], Spring Meadow Estates [13 min]
Westside Fire Department (fire_station) → Riverside General Hospital [5 min], Central Police Station [6 min], Parkside Shopping Center [5 min], Spring Meadow Estates [11 min], Cedar Park Village [9 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Westside Fire Department [6 min], Parkside Shopping Center [8 min], Riverside General Hospital [9 min]
Spring Meadow Estates (residential) → Cedar Park Village [4 min], Northside Junction [3 min], Parkside Shopping Center [5 min], Westside Fire Department [11 min], Riverside General Hospital [13 min]
Cedar Park Village (residential) → Riverside General Hospital [8 min], Spring Meadow Estates [4 min], Northside Junction [3 min], Parkside Shopping Center [2 min], Westside Fire Department [9 min], Magnolia Gardens [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Westside Fire Department [8 min], Parkside Shopping Center [8 min], Cedar Park Village [10 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Westside Fire Department [5 min], Central Police Station [8 min], Spring Meadow Estates [5 min], Cedar Park Village [2 min], Magnolia Gardens [8 min], Northside Junction [4 min]
Northside Junction (road_junction) → Spring Meadow Estates [3 min], Cedar Park Village [3 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_6
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
There's been some kind of mass incident at Spring Meadow Estates — multiple people down, some not moving. We need everything, Sunset Road entrance.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Spring Meadow Estates          | sev 2 | fire_6 ETA 9 min | opened step 1
EVT-0002 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 8 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Magnolia Gardens [3 min], Westside Fire Department [5 min], Parkside Shopping Center [6 min], Cedar Park Village [8 min], Central Police Station [9 min], Spring Meadow Estates [13 min]
Westside Fire Department (fire_station) → Riverside General Hospital [5 min], Central Police Station [6 min], Parkside Shopping Center [5 min], Spring Meadow Estates [11 min], Cedar Park Village [9 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Westside Fire Department [6 min], Parkside Shopping Center [8 min], Riverside General Hospital [9 min]
Spring Meadow Estates (residential) → Cedar Park Village [4 min], Northside Junction [3 min], Parkside Shopping Center [5 min], Westside Fire Department [11 min], Riverside General Hospital [13 min]
Cedar Park Village (residential) → Riverside General Hospital [8 min], Spring Meadow Estates [4 min], Northside Junction [3 min], Parkside Shopping Center [2 min], Westside Fire Department [9 min], Magnolia Gardens [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Westside Fire Department [8 min], Parkside Shopping Center [8 min], Cedar Park Village [10 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Westside Fire Department [5 min], Central Police Station [8 min], Spring Meadow Estates [5 min], Cedar Park Village [2 min], Magnolia Gardens [8 min], Northside Junction [4 min]
Northside Junction (road_junction) → Spring Meadow Estates [3 min], Cedar Park Village [3 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
I just got mugged near Parkside Shopping Center! The guy ran towards Main Street. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Spring Meadow Estates          | sev 2 | fire_6 ETA 9 min | opened step 1
EVT-0002 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 8 min | opened step 4
EVT-0003 | medical    | Spring Meadow Estates          | sev 3 | ambulance_3 ETA 11 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Magnolia Gardens [3 min], Westside Fire Department [5 min], Parkside Shopping Center [6 min], Cedar Park Village [8 min], Central Police Station [9 min], Spring Meadow Estates [13 min]
Westside Fire Department (fire_station) → Riverside General Hospital [5 min], Central Police Station [6 min], Parkside Shopping Center [5 min], Spring Meadow Estates [11 min], Cedar Park Village [9 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Westside Fire Department [6 min], Parkside Shopping Center [8 min], Riverside General Hospital [9 min]
Spring Meadow Estates (residential) → Cedar Park Village [4 min], Northside Junction [3 min], Parkside Shopping Center [5 min], Westside Fire Department [11 min], Riverside General Hospital [13 min]
Cedar Park Village (residential) → Riverside General Hospital [8 min], Spring Meadow Estates [4 min], Northside Junction [3 min], Parkside Shopping Center [2 min], Westside Fire Department [9 min], Magnolia Gardens [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Westside Fire Department [8 min], Parkside Shopping Center [8 min], Cedar Park Village [10 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Westside Fire Department [5 min], Central Police Station [8 min], Spring Meadow Estates [5 min], Cedar Park Village [2 min], Magnolia Gardens [8 min], Northside Junction [4 min]
Northside Junction (road_junction) → Spring Meadow Estates [3 min], Cedar Park Village [3 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → police police_0
Step 5: CALL-0005 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Someone's not breathing at Magnolia Gardens! A bystander is doing CPR. Please send an ambulance to Main Street immediately!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Spring Meadow Estates          | sev 2 | fire_6 ETA 9 min | opened step 1
EVT-0002 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 8 min | opened step 4
EVT-0003 | medical    | Spring Meadow Estates          | sev 3 | ambulance_3 ETA 11 min | opened step 5
EVT-0004 | crime      | Parkside Shopping Center       | sev 3 | police_1 ETA 8 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0004
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Magnolia Gardens [3 min], Westside Fire Department [5 min], Parkside Shopping Center [6 min], Cedar Park Village [8 min], Central Police Station [9 min], Spring Meadow Estates [13 min]
Westside Fire Department (fire_station) → Riverside General Hospital [5 min], Central Police Station [6 min], Parkside Shopping Center [5 min], Spring Meadow Estates [11 min], Cedar Park Village [9 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Westside Fire Department [6 min], Parkside Shopping Center [8 min], Riverside General Hospital [9 min]
Spring Meadow Estates (residential) → Cedar Park Village [4 min], Northside Junction [3 min], Parkside Shopping Center [5 min], Westside Fire Department [11 min], Riverside General Hospital [13 min]
Cedar Park Village (residential) → Riverside General Hospital [8 min], Spring Meadow Estates [4 min], Northside Junction [3 min], Parkside Shopping Center [2 min], Westside Fire Department [9 min], Magnolia Gardens [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Westside Fire Department [8 min], Parkside Shopping Center [8 min], Cedar Park Village [10 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Westside Fire Department [5 min], Central Police Station [8 min], Spring Meadow Estates [5 min], Cedar Park Village [2 min], Magnolia Gardens [8 min], Northside Junction [4 min]
Northside Junction (road_junction) → Spring Meadow Estates [3 min], Cedar Park Village [3 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → police police_0
Step 5: CALL-0005 → ambulance ambulance_3
Step 6: CALL-0006 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's a man having chest pains at 481 Sunset Road. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Spring Meadow Estates          | sev 2 | fire_6 ETA 9 min | opened step 1
EVT-0002 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 8 min | opened step 4
EVT-0003 | medical    | Spring Meadow Estates          | sev 3 | ambulance_3 ETA 11 min | opened step 5
EVT-0004 | crime      | Parkside Shopping Center       | sev 3 | police_1 ETA 8 min | opened step 6
EVT-0005 | medical    | Magnolia Gardens               | sev 4 | ambulance_4 ETA 3 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0004
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Magnolia Gardens [3 min], Westside Fire Department [5 min], Parkside Shopping Center [6 min], Cedar Park Village [8 min], Central Police Station [9 min], Spring Meadow Estates [13 min]
Westside Fire Department (fire_station) → Riverside General Hospital [5 min], Central Police Station [6 min], Parkside Shopping Center [5 min], Spring Meadow Estates [11 min], Cedar Park Village [9 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Westside Fire Department [6 min], Parkside Shopping Center [8 min], Riverside General Hospital [9 min]
Spring Meadow Estates (residential) → Cedar Park Village [4 min], Northside Junction [3 min], Parkside Shopping Center [5 min], Westside Fire Department [11 min], Riverside General Hospital [13 min]
Cedar Park Village (residential) → Riverside General Hospital [8 min], Spring Meadow Estates [4 min], Northside Junction [3 min], Parkside Shopping Center [2 min], Westside Fire Department [9 min], Magnolia Gardens [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Westside Fire Department [8 min], Parkside Shopping Center [8 min], Cedar Park Village [10 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Westside Fire Department [5 min], Central Police Station [8 min], Spring Meadow Estates [5 min], Cedar Park Village [2 min], Magnolia Gardens [8 min], Northside Junction [4 min]
Northside Junction (road_junction) → Spring Meadow Estates [3 min], Cedar Park Village [3 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → ambulance ambulance_3
Step 6: CALL-0006 → police police_1
Step 7: CALL-0007 → ambulance ambulance_4

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
I think I heard gunshots near 450 Main Street! People are running. I'm hiding inside Magnolia Gardens, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Spring Meadow Estates          | sev 2 | fire_6 ETA 9 min | opened step 1
EVT-0002 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 8 min | opened step 4
EVT-0003 | medical    | Spring Meadow Estates          | sev 3 | ambulance_3 ETA 11 min | opened step 5
EVT-0004 | crime      | Parkside Shopping Center       | sev 3 | police_1 ETA 8 min | opened step 6
EVT-0005 | medical    | Magnolia Gardens               | sev 4 | ambulance_4 ETA 3 min | opened step 7
EVT-0006 | medical    | Spring Meadow Estates          | sev 5 | ambulance_5 ETA 11 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0004
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Magnolia Gardens [3 min], Westside Fire Department [5 min], Parkside Shopping Center [6 min], Cedar Park Village [8 min], Central Police Station [9 min], Spring Meadow Estates [13 min]
Westside Fire Department (fire_station) → Riverside General Hospital [5 min], Central Police Station [6 min], Parkside Shopping Center [5 min], Spring Meadow Estates [11 min], Cedar Park Village [9 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Westside Fire Department [6 min], Parkside Shopping Center [8 min], Riverside General Hospital [9 min]
Spring Meadow Estates (residential) → Cedar Park Village [4 min], Northside Junction [3 min], Parkside Shopping Center [5 min], Westside Fire Department [11 min], Riverside General Hospital [13 min]
Cedar Park Village (residential) → Riverside General Hospital [8 min], Spring Meadow Estates [4 min], Northside Junction [3 min], Parkside Shopping Center [2 min], Westside Fire Department [9 min], Magnolia Gardens [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Westside Fire Department [8 min], Parkside Shopping Center [8 min], Cedar Park Village [10 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Westside Fire Department [5 min], Central Police Station [8 min], Spring Meadow Estates [5 min], Cedar Park Village [2 min], Magnolia Gardens [8 min], Northside Junction [4 min]
Northside Junction (road_junction) → Spring Meadow Estates [3 min], Cedar Park Village [3 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → police police_1
Step 7: CALL-0007 → ambulance ambulance_4
Step 8: CALL-0008 → ambulance ambulance_5

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Multi-car pileup on Park Drive near Cedar Park Village! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Spring Meadow Estates          | sev 2 | fire_6 ETA 9 min | opened step 1
EVT-0002 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 8 min | opened step 4
EVT-0003 | medical    | Spring Meadow Estates          | sev 3 | ambulance_3 ETA 11 min | opened step 5
EVT-0004 | crime      | Parkside Shopping Center       | sev 3 | police_1 ETA 8 min | opened step 6
EVT-0005 | medical    | Magnolia Gardens               | sev 4 | ambulance_4 ETA 3 min | opened step 7
EVT-0006 | medical    | Spring Meadow Estates          | sev 5 | ambulance_5 ETA 11 min | opened step 8
EVT-0007 | crime      | Magnolia Gardens               | sev 4 | police_2 ETA 11 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0004
police_2        | police     | Central Police Station         | DISPATCHED → EVT-0007
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Magnolia Gardens               | ON_SCENE → EVT-0005
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
fire_6          | fire       | Spring Meadow Estates          | ON_SCENE → EVT-0001
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Magnolia Gardens [3 min], Westside Fire Department [5 min], Parkside Shopping Center [6 min], Cedar Park Village [8 min], Central Police Station [9 min], Spring Meadow Estates [13 min]
Westside Fire Department (fire_station) → Riverside General Hospital [5 min], Central Police Station [6 min], Parkside Shopping Center [5 min], Spring Meadow Estates [11 min], Cedar Park Village [9 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Westside Fire Department [6 min], Parkside Shopping Center [8 min], Riverside General Hospital [9 min]
Spring Meadow Estates (residential) → Cedar Park Village [4 min], Northside Junction [3 min], Parkside Shopping Center [5 min], Westside Fire Department [11 min], Riverside General Hospital [13 min]
Cedar Park Village (residential) → Riverside General Hospital [8 min], Spring Meadow Estates [4 min], Northside Junction [3 min], Parkside Shopping Center [2 min], Westside Fire Department [9 min], Magnolia Gardens [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Westside Fire Department [8 min], Parkside Shopping Center [8 min], Cedar Park Village [10 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Westside Fire Department [5 min], Central Police Station [8 min], Spring Meadow Estates [5 min], Cedar Park Village [2 min], Magnolia Gardens [8 min], Northside Junction [4 min]
Northside Junction (road_junction) → Spring Meadow Estates [3 min], Cedar Park Village [3 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → ambulance ambulance_4
Step 8: CALL-0008 → ambulance ambulance_5
Step 9: CALL-0009 → police police_2

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0003", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Car accident at Park Drive and Main Street. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Spring Meadow Estates          | sev 2 | fire_6 ETA 9 min | opened step 1
EVT-0002 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 8 min | opened step 4
EVT-0004 | crime      | Parkside Shopping Center       | sev 3 | police_1 ETA 8 min | opened step 6
EVT-0005 | medical    | Magnolia Gardens               | sev 4 | ambulance_4 ETA 3 min | opened step 7
EVT-0006 | medical    | Spring Meadow Estates          | sev 5 | ambulance_5 ETA 11 min | opened step 8
EVT-0007 | crime      | Magnolia Gardens               | sev 4 | police_2 ETA 11 min | opened step 9
EVT-0008 | accident   | Cedar Park Village             | sev 5 | ambulance_3 ETA 8 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0004
police_2        | police     | Central Police Station         | DISPATCHED → EVT-0007
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | Magnolia Gardens               | ON_SCENE → EVT-0005
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
fire_6          | fire       | Spring Meadow Estates          | ON_SCENE → EVT-0001
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Magnolia Gardens [3 min], Westside Fire Department [5 min], Parkside Shopping Center [6 min], Cedar Park Village [8 min], Central Police Station [9 min], Spring Meadow Estates [13 min]
Westside Fire Department (fire_station) → Riverside General Hospital [5 min], Central Police Station [6 min], Parkside Shopping Center [5 min], Spring Meadow Estates [11 min], Cedar Park Village [9 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Westside Fire Department [6 min], Parkside Shopping Center [8 min], Riverside General Hospital [9 min]
Spring Meadow Estates (residential) → Cedar Park Village [4 min], Northside Junction [3 min], Parkside Shopping Center [5 min], Westside Fire Department [11 min], Riverside General Hospital [13 min]
Cedar Park Village (residential) → Riverside General Hospital [8 min], Spring Meadow Estates [4 min], Northside Junction [3 min], Parkside Shopping Center [2 min], Westside Fire Department [9 min], Magnolia Gardens [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Westside Fire Department [8 min], Parkside Shopping Center [8 min], Cedar Park Village [10 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Westside Fire Department [5 min], Central Police Station [8 min], Spring Meadow Estates [5 min], Cedar Park Village [2 min], Magnolia Gardens [8 min], Northside Junction [4 min]
Northside Junction (road_junction) → Spring Meadow Estates [3 min], Cedar Park Village [3 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → ambulance ambulance_5
Step 9: CALL-0009 → police police_2
Step 10: CALL-0010 → ambulance ?

[Assistant] {"action_type": "hold", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Someone's not breathing at Spring Meadow Estates! A bystander is doing CPR. Please send an ambulance to Sunset Road immediately!

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 8 min | opened step 4
EVT-0004 | crime      | Parkside Shopping Center       | sev 3 | police_1 ETA 8 min | opened step 6
EVT-0006 | medical    | Spring Meadow Estates          | sev 5 | ambulance_5 ETA 11 min | opened step 8
EVT-0007 | crime      | Magnolia Gardens               | sev 4 | police_2 ETA 11 min | opened step 9
EVT-0008 | accident   | Cedar Park Village             | sev 5 | ambulance_3 ETA 8 min | opened step 10
EVT-0009 | accident   | Cedar Park Village             | sev 5 | HELD → ambulance_4 | opened step 11

=== UNIT STATUS ===
police_0        | police     | Parkside Shopping Center       | ON_SCENE → EVT-0002
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0004
police_2        | police     | Central Police Station         | DISPATCHED → EVT-0007
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | Magnolia Gardens               | RETURNING → EVT-0005
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
fire_6          | fire       | Spring Meadow Estates          | RETURNING → EVT-0001
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Magnolia Gardens [3 min], Westside Fire Department [5 min], Parkside Shopping Center [6 min], Cedar Park Village [8 min], Central Police Station [9 min], Spring Meadow Estates [13 min]
Westside Fire Department (fire_station) → Riverside General Hospital [5 min], Central Police Station [6 min], Parkside Shopping Center [5 min], Spring Meadow Estates [11 min], Cedar Park Village [9 min], Magnolia Gardens [8 min]
Central Police Station (police_station) → Westside Fire Department [6 min], Parkside Shopping Center [8 min], Riverside General Hospital [9 min]
Spring Meadow Estates (residential) → Cedar Park Village [4 min], Northside Junction [3 min], Parkside Shopping Center [5 min], Westside Fire Department [11 min], Riverside General Hospital [13 min]
Cedar Park Village (residential) → Riverside General Hospital [8 min], Spring Meadow Estates [4 min], Northside Junction [3 min], Parkside Shopping Center [2 min], Westside Fire Department [9 min], Magnolia Gardens [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Westside Fire Department [8 min], Parkside Shopping Center [8 min], Cedar Park Village [10 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [6 min], Westside Fire Department [5 min], Central Police Station [8 min], Spring Meadow Estates [5 min], Cedar Park Village [2 min], Magnolia Gardens [8 min], Northside Junction [4 min]
Northside Junction (road_junction) → Spring Meadow Estates [3 min], Cedar Park Village [3 min], Parkside Shopping Center [4 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → police police_2
Step 10: CALL-0010 → ambulance ?
Step 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_4)

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0006", "vehicle_type": null, "vehicle_id": null, "reroute": null}