[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
Pedestrian hit by a truck at Spring Lane near Riverside Condos. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0005 | medical    | Spring Meadow Estates          | sev 5 | ambulance_3 ETA 12 min | opened step 6
EVT-0008 | crime      | Downtown Mall                  | sev 1 | HELD → police_0 | opened step 9
EVT-0009 | accident   | Spring Meadow Estates          | sev 5 | ambulance_2 ETA 12 min | opened step 10
EVT-0010 | medical    | Pinecrest Homes                | sev 4 | ambulance_4 ETA 7 min | opened step 11
EVT-0012 | crime      | Aspen Ridge                    | sev 1 | police_1 ETA 6 min | opened step 13
EVT-0013 | crime      | Pinecrest Homes                | sev 3 | HELD → police_0 | opened step 14
EVT-0014 | accident   | Aspen Ridge                    | sev 2 | HELD → ambulance_3 | opened step 15
EVT-0015 | fire       | Downtown Mall                  | sev 2 | HELD → fire_6 | opened step 16
EVT-0016 | crime      | Aspen Ridge                    | sev 4 | police_0 ETA 6 min | opened step 17

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0016
police_1        | police     | Aspen Ridge                    | ON_SCENE → EVT-0012
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0005
ambulance_4     | ambulance  | Pinecrest Homes                | ON_SCENE → EVT-0010
fire_5          | fire       | Riverside Condos               | RETURNING → EVT-0004
fire_6          | fire       | Downtown Mall                  | RETURNING → EVT-0011

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Mall [4 min], Aspen Ridge [3 min], Central Police Station [4 min], Riverside Condos [6 min]
Engine House No. 1 (fire_station) → Southbound Overpass [2 min], Northside Junction [3 min], Lakeview Residences [5 min], Downtown Mall [5 min], Central Police Station [6 min], Riverside Condos [12 min]
Central Police Station (police_station) → Engine House No. 1 [6 min], Pinecrest Homes [4 min], Riverside General Hospital [4 min], Downtown Mall [6 min], Northside Junction [9 min], Spring Meadow Estates [9 min], Aspen Ridge [9 min]
Spring Meadow Estates (residential) → Riverside Condos [7 min], Central Police Station [9 min], Pinecrest Homes [9 min], Aspen Ridge [12 min]
Lakeview Residences (residential) → Engine House No. 1 [5 min], Southbound Overpass [3 min], Northside Junction [2 min], Aspen Ridge [11 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Central Police Station [4 min], Spring Meadow Estates [9 min], Lakeview Residences [9 min]
Aspen Ridge (residential) → Riverside General Hospital [3 min], Lakeview Residences [11 min], Downtown Mall [5 min], Riverside Condos [8 min], Central Police Station [9 min], Spring Meadow Estates [12 min]
Riverside Condos (residential) → Spring Meadow Estates [7 min], Aspen Ridge [8 min], Riverside General Hospital [6 min], Engine House No. 1 [12 min], Downtown Mall [9 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Engine House No. 1 [5 min], Central Police Station [6 min], Aspen Ridge [5 min], Riverside Condos [9 min]
Northside Junction (road_junction) → Engine House No. 1 [3 min], Central Police Station [9 min], Lakeview Residences [2 min], Southbound Overpass [2 min]
Southbound Overpass (road_junction) → Engine House No. 1 [2 min], Lakeview Residences [3 min], Northside Junction [2 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → HOLD (fire, waiting for fire_6)
Step 17: CALL-0017 → police ?
Step 18: CALL-0018 → Duplicate of EVT-0014

[Assistant] {"action_type": "hold", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
There's a fire at 720 Pine Drive! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0008 | crime      | Downtown Mall                  | sev 1 | HELD → police_0 | opened step 9
EVT-0009 | accident   | Spring Meadow Estates          | sev 5 | ambulance_2 ETA 12 min | opened step 10
EVT-0012 | crime      | Aspen Ridge                    | sev 1 | police_1 ETA 6 min | opened step 13
EVT-0013 | crime      | Pinecrest Homes                | sev 3 | HELD → police_0 | opened step 14
EVT-0014 | accident   | Aspen Ridge                    | sev 2 | HELD → ambulance_3 | opened step 15
EVT-0015 | fire       | Downtown Mall                  | sev 2 | fire_6 ETA 4 min | opened step 16
EVT-0016 | crime      | Aspen Ridge                    | sev 4 | police_0 ETA 6 min | opened step 17
EVT-0017 | accident   | Riverside Condos               | sev 5 | HELD → ambulance_3 | opened step 19

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0016
police_1        | police     | Aspen Ridge                    | ON_SCENE → EVT-0012
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | Spring Meadow Estates          | RETURNING → EVT-0005
ambulance_4     | ambulance  | Pinecrest Homes                | RETURNING → EVT-0010
fire_5          | fire       | Riverside Condos               | RETURNING → EVT-0004
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0015

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Mall [4 min], Aspen Ridge [3 min], Central Police Station [4 min], Riverside Condos [6 min]
Engine House No. 1 (fire_station) → Southbound Overpass [2 min], Northside Junction [3 min], Lakeview Residences [5 min], Downtown Mall [5 min], Central Police Station [6 min], Riverside Condos [12 min]
Central Police Station (police_station) → Engine House No. 1 [6 min], Pinecrest Homes [4 min], Riverside General Hospital [4 min], Downtown Mall [6 min], Northside Junction [9 min], Spring Meadow Estates [9 min], Aspen Ridge [9 min]
Spring Meadow Estates (residential) → Riverside Condos [7 min], Central Police Station [9 min], Pinecrest Homes [9 min], Aspen Ridge [12 min]
Lakeview Residences (residential) → Engine House No. 1 [5 min], Southbound Overpass [3 min], Northside Junction [2 min], Aspen Ridge [11 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Central Police Station [4 min], Spring Meadow Estates [9 min], Lakeview Residences [9 min]
Aspen Ridge (residential) → Riverside General Hospital [3 min], Lakeview Residences [11 min], Downtown Mall [5 min], Riverside Condos [8 min], Central Police Station [9 min], Spring Meadow Estates [12 min]
Riverside Condos (residential) → Spring Meadow Estates [7 min], Aspen Ridge [8 min], Riverside General Hospital [6 min], Engine House No. 1 [12 min], Downtown Mall [9 min]
Downtown Mall (commercial) → Riverside General Hospital [4 min], Engine House No. 1 [5 min], Central Police Station [6 min], Aspen Ridge [5 min], Riverside Condos [9 min]
Northside Junction (road_junction) → Engine House No. 1 [3 min], Central Police Station [9 min], Lakeview Residences [2 min], Southbound Overpass [2 min]
Southbound Overpass (road_junction) → Engine House No. 1 [2 min], Lakeview Residences [3 min], Northside Junction [2 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → police ?
Step 18: CALL-0018 → Duplicate of EVT-0014
Step 19: CALL-0019 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_6", "from_event_id": "EVT-0015", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's a man having chest pains at 637 Oak Boulevard. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Magnolia Gardens [3 min], Central Fire Station [5 min], Willow Creek Homes [4 min], Central Police Station [9 min], Oakwood Apartments [5 min]
Central Fire Station (fire_station) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Police Station [8 min], Magnolia Gardens [7 min], Oakwood Apartments [8 min]
Central Police Station (police_station) → Riverside General Hospital [9 min], Central Plaza [1 min], Eastgate Roundabout [5 min], Central Fire Station [8 min], Magnolia Gardens [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Central Police Station [10 min], Willow Creek Homes [5 min], Central Fire Station [7 min], Oakwood Apartments [7 min], Eastgate Roundabout [9 min], Central Plaza [7 min]
Willow Creek Homes (residential) → Riverside General Hospital [4 min], Magnolia Gardens [5 min], Oakwood Apartments [8 min], Eastgate Roundabout [12 min]
Oakwood Apartments (residential) → Magnolia Gardens [7 min], Riverside General Hospital [5 min], Central Fire Station [8 min], Willow Creek Homes [8 min]
Central Plaza (commercial) → Central Police Station [1 min], Eastgate Roundabout [8 min], Magnolia Gardens [7 min]
Eastgate Roundabout (road_junction) → Central Fire Station [4 min], Central Police Station [5 min], Magnolia Gardens [9 min], Central Plaza [8 min], Willow Creek Homes [12 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
A cyclist got hit by a car near Magnolia Gardens. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Magnolia Gardens               | sev 2 | ambulance_2 ETA 2 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Magnolia Gardens [3 min], Central Fire Station [5 min], Willow Creek Homes [4 min], Central Police Station [9 min], Oakwood Apartments [5 min]
Central Fire Station (fire_station) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Police Station [8 min], Magnolia Gardens [7 min], Oakwood Apartments [8 min]
Central Police Station (police_station) → Riverside General Hospital [9 min], Central Plaza [1 min], Eastgate Roundabout [5 min], Central Fire Station [8 min], Magnolia Gardens [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Central Police Station [10 min], Willow Creek Homes [5 min], Central Fire Station [7 min], Oakwood Apartments [7 min], Eastgate Roundabout [9 min], Central Plaza [7 min]
Willow Creek Homes (residential) → Riverside General Hospital [4 min], Magnolia Gardens [5 min], Oakwood Apartments [8 min], Eastgate Roundabout [12 min]
Oakwood Apartments (residential) → Magnolia Gardens [7 min], Riverside General Hospital [5 min], Central Fire Station [8 min], Willow Creek Homes [8 min]
Central Plaza (commercial) → Central Police Station [1 min], Eastgate Roundabout [8 min], Magnolia Gardens [7 min]
Eastgate Roundabout (road_junction) → Central Fire Station [4 min], Central Police Station [5 min], Magnolia Gardens [9 min], Central Plaza [8 min], Willow Creek Homes [12 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Active shooter at Central Plaza! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Magnolia Gardens               | sev 2 | ambulance_2 ETA 2 min | opened step 1
EVT-0002 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 2 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Magnolia Gardens               | ON_SCENE → EVT-0001
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Magnolia Gardens [3 min], Central Fire Station [5 min], Willow Creek Homes [4 min], Central Police Station [9 min], Oakwood Apartments [5 min]
Central Fire Station (fire_station) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Police Station [8 min], Magnolia Gardens [7 min], Oakwood Apartments [8 min]
Central Police Station (police_station) → Riverside General Hospital [9 min], Central Plaza [1 min], Eastgate Roundabout [5 min], Central Fire Station [8 min], Magnolia Gardens [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Central Police Station [10 min], Willow Creek Homes [5 min], Central Fire Station [7 min], Oakwood Apartments [7 min], Eastgate Roundabout [9 min], Central Plaza [7 min]
Willow Creek Homes (residential) → Riverside General Hospital [4 min], Magnolia Gardens [5 min], Oakwood Apartments [8 min], Eastgate Roundabout [12 min]
Oakwood Apartments (residential) → Magnolia Gardens [7 min], Riverside General Hospital [5 min], Central Fire Station [8 min], Willow Creek Homes [8 min]
Central Plaza (commercial) → Central Police Station [1 min], Eastgate Roundabout [8 min], Magnolia Gardens [7 min]
Eastgate Roundabout (road_junction) → Central Fire Station [4 min], Central Police Station [5 min], Magnolia Gardens [9 min], Central Plaza [8 min], Willow Creek Homes [12 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's a man having chest pains at 962 First Boulevard. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Magnolia Gardens               | sev 2 | ambulance_2 ETA 2 min | opened step 1
EVT-0002 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 2 min | opened step 2
EVT-0003 | crime      | Central Plaza                  | sev 2 | police_0 ETA 1 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Plaza                  | ON_SCENE → EVT-0003
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Magnolia Gardens               | ON_SCENE → EVT-0001
ambulance_3     | ambulance  | Magnolia Gardens               | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Magnolia Gardens [3 min], Central Fire Station [5 min], Willow Creek Homes [4 min], Central Police Station [9 min], Oakwood Apartments [5 min]
Central Fire Station (fire_station) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Police Station [8 min], Magnolia Gardens [7 min], Oakwood Apartments [8 min]
Central Police Station (police_station) → Riverside General Hospital [9 min], Central Plaza [1 min], Eastgate Roundabout [5 min], Central Fire Station [8 min], Magnolia Gardens [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Central Police Station [10 min], Willow Creek Homes [5 min], Central Fire Station [7 min], Oakwood Apartments [7 min], Eastgate Roundabout [9 min], Central Plaza [7 min]
Willow Creek Homes (residential) → Riverside General Hospital [4 min], Magnolia Gardens [5 min], Oakwood Apartments [8 min], Eastgate Roundabout [12 min]
Oakwood Apartments (residential) → Magnolia Gardens [7 min], Riverside General Hospital [5 min], Central Fire Station [8 min], Willow Creek Homes [8 min]
Central Plaza (commercial) → Central Police Station [1 min], Eastgate Roundabout [8 min], Magnolia Gardens [7 min]
Eastgate Roundabout (road_junction) → Central Fire Station [4 min], Central Police Station [5 min], Magnolia Gardens [9 min], Central Plaza [8 min], Willow Creek Homes [12 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Bad crash on First Boulevard! Car flipped over near Central Plaza. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0002 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 2 min | opened step 2
EVT-0003 | crime      | Central Plaza                  | sev 2 | police_0 ETA 1 min | opened step 3
EVT-0004 | medical    | Central Plaza                  | sev 5 | ambulance_4 ETA 9 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Central Plaza                  | ON_SCENE → EVT-0003
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Magnolia Gardens               | RETURNING → EVT-0001
ambulance_3     | ambulance  | Magnolia Gardens               | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Magnolia Gardens [3 min], Central Fire Station [5 min], Willow Creek Homes [4 min], Central Police Station [9 min], Oakwood Apartments [5 min]
Central Fire Station (fire_station) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Police Station [8 min], Magnolia Gardens [7 min], Oakwood Apartments [8 min]
Central Police Station (police_station) → Riverside General Hospital [9 min], Central Plaza [1 min], Eastgate Roundabout [5 min], Central Fire Station [8 min], Magnolia Gardens [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Central Police Station [10 min], Willow Creek Homes [5 min], Central Fire Station [7 min], Oakwood Apartments [7 min], Eastgate Roundabout [9 min], Central Plaza [7 min]
Willow Creek Homes (residential) → Riverside General Hospital [4 min], Magnolia Gardens [5 min], Oakwood Apartments [8 min], Eastgate Roundabout [12 min]
Oakwood Apartments (residential) → Magnolia Gardens [7 min], Riverside General Hospital [5 min], Central Fire Station [8 min], Willow Creek Homes [8 min]
Central Plaza (commercial) → Central Police Station [1 min], Eastgate Roundabout [8 min], Magnolia Gardens [7 min]
Eastgate Roundabout (road_junction) → Central Fire Station [4 min], Central Police Station [5 min], Magnolia Gardens [9 min], Central Plaza [8 min], Willow Creek Homes [12 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → police police_0
Step 4: CALL-0004 → ambulance ambulance_4

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Building's on fire on First Boulevard near Central Plaza! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0004 | medical    | Central Plaza                  | sev 5 | ambulance_4 ETA 9 min | opened step 4
EVT-0005 | accident   | Central Plaza                  | sev 3 | HELD → ambulance_2 | opened step 5

=== UNIT STATUS ===
police_0        | police     | Central Plaza                  | RETURNING → EVT-0003
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Magnolia Gardens               | RETURNING → EVT-0001
ambulance_3     | ambulance  | Magnolia Gardens               | RETURNING → EVT-0002
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Magnolia Gardens [3 min], Central Fire Station [5 min], Willow Creek Homes [4 min], Central Police Station [9 min], Oakwood Apartments [5 min]
Central Fire Station (fire_station) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Police Station [8 min], Magnolia Gardens [7 min], Oakwood Apartments [8 min]
Central Police Station (police_station) → Riverside General Hospital [9 min], Central Plaza [1 min], Eastgate Roundabout [5 min], Central Fire Station [8 min], Magnolia Gardens [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Central Police Station [10 min], Willow Creek Homes [5 min], Central Fire Station [7 min], Oakwood Apartments [7 min], Eastgate Roundabout [9 min], Central Plaza [7 min]
Willow Creek Homes (residential) → Riverside General Hospital [4 min], Magnolia Gardens [5 min], Oakwood Apartments [8 min], Eastgate Roundabout [12 min]
Oakwood Apartments (residential) → Magnolia Gardens [7 min], Riverside General Hospital [5 min], Central Fire Station [8 min], Willow Creek Homes [8 min]
Central Plaza (commercial) → Central Police Station [1 min], Eastgate Roundabout [8 min], Magnolia Gardens [7 min]
Eastgate Roundabout (road_junction) → Central Fire Station [4 min], Central Police Station [5 min], Magnolia Gardens [9 min], Central Plaza [8 min], Willow Creek Homes [12 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → police police_0
Step 4: CALL-0004 → ambulance ambulance_4
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 385 Oak Boulevard, please hurry!

=== ACTIVE EVENTS ===
EVT-0004 | medical    | Central Plaza                  | sev 5 | ambulance_4 ETA 9 min | opened step 4
EVT-0005 | accident   | Central Plaza                  | sev 3 | ambulance_2 ETA 9 min | opened step 5
EVT-0006 | fire       | Central Plaza                  | sev 2 | fire_5 ETA 8 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Plaza                  | RETURNING → EVT-0003
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | Magnolia Gardens               | RETURNING → EVT-0002
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0006
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Magnolia Gardens [3 min], Central Fire Station [5 min], Willow Creek Homes [4 min], Central Police Station [9 min], Oakwood Apartments [5 min]
Central Fire Station (fire_station) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Police Station [8 min], Magnolia Gardens [7 min], Oakwood Apartments [8 min]
Central Police Station (police_station) → Riverside General Hospital [9 min], Central Plaza [1 min], Eastgate Roundabout [5 min], Central Fire Station [8 min], Magnolia Gardens [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Central Police Station [10 min], Willow Creek Homes [5 min], Central Fire Station [7 min], Oakwood Apartments [7 min], Eastgate Roundabout [9 min], Central Plaza [7 min]
Willow Creek Homes (residential) → Riverside General Hospital [4 min], Magnolia Gardens [5 min], Oakwood Apartments [8 min], Eastgate Roundabout [12 min]
Oakwood Apartments (residential) → Magnolia Gardens [7 min], Riverside General Hospital [5 min], Central Fire Station [8 min], Willow Creek Homes [8 min]
Central Plaza (commercial) → Central Police Station [1 min], Eastgate Roundabout [8 min], Magnolia Gardens [7 min]
Eastgate Roundabout (road_junction) → Central Fire Station [4 min], Central Police Station [5 min], Magnolia Gardens [9 min], Central Plaza [8 min], Willow Creek Homes [12 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → ambulance ambulance_4
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_2)
Step 6: CALL-0006 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_2", "from_event_id": "EVT-0005", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Hello, my neighbor fell and hurt her ankle at 233 Oak Boulevard. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0004 | medical    | Central Plaza                  | sev 5 | ambulance_4 ETA 9 min | opened step 4
EVT-0005 | accident   | Central Plaza                  | sev 3 | HELD → ambulance_2 | opened step 5
EVT-0006 | fire       | Central Plaza                  | sev 2 | fire_5 ETA 8 min | opened step 6
EVT-0007 | medical    | Magnolia Gardens               | sev 4 | ambulance_2 ETA 2 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0006
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Magnolia Gardens [3 min], Central Fire Station [5 min], Willow Creek Homes [4 min], Central Police Station [9 min], Oakwood Apartments [5 min]
Central Fire Station (fire_station) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Police Station [8 min], Magnolia Gardens [7 min], Oakwood Apartments [8 min]
Central Police Station (police_station) → Riverside General Hospital [9 min], Central Plaza [1 min], Eastgate Roundabout [5 min], Central Fire Station [8 min], Magnolia Gardens [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Central Police Station [10 min], Willow Creek Homes [5 min], Central Fire Station [7 min], Oakwood Apartments [7 min], Eastgate Roundabout [9 min], Central Plaza [7 min]
Willow Creek Homes (residential) → Riverside General Hospital [4 min], Magnolia Gardens [5 min], Oakwood Apartments [8 min], Eastgate Roundabout [12 min]
Oakwood Apartments (residential) → Magnolia Gardens [7 min], Riverside General Hospital [5 min], Central Fire Station [8 min], Willow Creek Homes [8 min]
Central Plaza (commercial) → Central Police Station [1 min], Eastgate Roundabout [8 min], Magnolia Gardens [7 min]
Eastgate Roundabout (road_junction) → Central Fire Station [4 min], Central Police Station [5 min], Magnolia Gardens [9 min], Central Plaza [8 min], Willow Creek Homes [12 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_2)
Step 6: CALL-0006 → fire fire_5
Step 7: CALL-0007 → ambulance ?

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Someone fainted at Oakwood Apartments. They're breathing okay now but look really pale. We're on Park Street.

=== ACTIVE EVENTS ===
EVT-0004 | medical    | Central Plaza                  | sev 5 | ambulance_4 ETA 9 min | opened step 4
EVT-0005 | accident   | Central Plaza                  | sev 3 | HELD → ambulance_2 | opened step 5
EVT-0006 | fire       | Central Plaza                  | sev 2 | fire_5 ETA 8 min | opened step 6
EVT-0007 | medical    | Magnolia Gardens               | sev 4 | ambulance_2 ETA 2 min | opened step 7
EVT-0008 | medical    | Magnolia Gardens               | sev 2 | ambulance_3 ETA 2 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Magnolia Gardens               | ON_SCENE → EVT-0007
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0006
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Magnolia Gardens [3 min], Central Fire Station [5 min], Willow Creek Homes [4 min], Central Police Station [9 min], Oakwood Apartments [5 min]
Central Fire Station (fire_station) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Police Station [8 min], Magnolia Gardens [7 min], Oakwood Apartments [8 min]
Central Police Station (police_station) → Riverside General Hospital [9 min], Central Plaza [1 min], Eastgate Roundabout [5 min], Central Fire Station [8 min], Magnolia Gardens [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Central Police Station [10 min], Willow Creek Homes [5 min], Central Fire Station [7 min], Oakwood Apartments [7 min], Eastgate Roundabout [9 min], Central Plaza [7 min]
Willow Creek Homes (residential) → Riverside General Hospital [4 min], Magnolia Gardens [5 min], Oakwood Apartments [8 min], Eastgate Roundabout [12 min]
Oakwood Apartments (residential) → Magnolia Gardens [7 min], Riverside General Hospital [5 min], Central Fire Station [8 min], Willow Creek Homes [8 min]
Central Plaza (commercial) → Central Police Station [1 min], Eastgate Roundabout [8 min], Magnolia Gardens [7 min]
Eastgate Roundabout (road_junction) → Central Fire Station [4 min], Central Police Station [5 min], Magnolia Gardens [9 min], Central Plaza [8 min], Willow Creek Homes [12 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → fire fire_5
Step 7: CALL-0007 → ambulance ?
Step 8: CALL-0008 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0008", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
There's a break-in happening right now at 702 First Boulevard. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0004 | medical    | Central Plaza                  | sev 5 | ambulance_4 ETA 9 min | opened step 4
EVT-0005 | accident   | Central Plaza                  | sev 3 | HELD → ambulance_2 | opened step 5
EVT-0006 | fire       | Central Plaza                  | sev 2 | fire_5 ETA 8 min | opened step 6
EVT-0007 | medical    | Magnolia Gardens               | sev 4 | ambulance_2 ETA 2 min | opened step 7
EVT-0008 | medical    | Magnolia Gardens               | sev 2 | UNASSIGNED | opened step 8
EVT-0009 | medical    | Oakwood Apartments             | sev 5 | ambulance_3 ETA 4 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Magnolia Gardens               | ON_SCENE → EVT-0007
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0009
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0006
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Magnolia Gardens [3 min], Central Fire Station [5 min], Willow Creek Homes [4 min], Central Police Station [9 min], Oakwood Apartments [5 min]
Central Fire Station (fire_station) → Riverside General Hospital [5 min], Eastgate Roundabout [4 min], Central Police Station [8 min], Magnolia Gardens [7 min], Oakwood Apartments [8 min]
Central Police Station (police_station) → Riverside General Hospital [9 min], Central Plaza [1 min], Eastgate Roundabout [5 min], Central Fire Station [8 min], Magnolia Gardens [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Central Police Station [10 min], Willow Creek Homes [5 min], Central Fire Station [7 min], Oakwood Apartments [7 min], Eastgate Roundabout [9 min], Central Plaza [7 min]
Willow Creek Homes (residential) → Riverside General Hospital [4 min], Magnolia Gardens [5 min], Oakwood Apartments [8 min], Eastgate Roundabout [12 min]
Oakwood Apartments (residential) → Magnolia Gardens [7 min], Riverside General Hospital [5 min], Central Fire Station [8 min], Willow Creek Homes [8 min]
Central Plaza (commercial) → Central Police Station [1 min], Eastgate Roundabout [8 min], Magnolia Gardens [7 min]
Eastgate Roundabout (road_junction) → Central Fire Station [4 min], Central Police Station [5 min], Magnolia Gardens [9 min], Central Plaza [8 min], Willow Creek Homes [12 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → ambulance ?
Step 8: CALL-0008 → ambulance ambulance_3
Step 9: CALL-0009 → ambulance ?

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Hello, my neighbor fell and hurt her ankle at 858 Third Street. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Westside Fire Department [2 min], Elmwood Terrace [4 min], Central Crossroads [6 min]
Westside Fire Department (fire_station) → City Central Hospital [2 min], Elmwood Terrace [6 min], Central Crossroads [6 min], Riverside Market [12 min]
Central Police Station (police_station) → Riverside Market [1 min], Maple Heights [3 min], Central Crossroads [10 min], Elmwood Terrace [14 min]
Willow Creek Homes (residential) → Hilltop Manor [2 min], Elmwood Terrace [5 min], Central Crossroads [7 min], Maple Heights [13 min]
Elmwood Terrace (residential) → City Central Hospital [4 min], Westside Fire Department [6 min], Central Police Station [14 min], Willow Creek Homes [5 min], Hilltop Manor [7 min], Central Crossroads [7 min]
Hilltop Manor (residential) → Willow Creek Homes [2 min], Elmwood Terrace [7 min], Maple Heights [14 min], Riverside Market [14 min], Central Crossroads [6 min]
Maple Heights (residential) → Central Police Station [3 min], Willow Creek Homes [13 min], Hilltop Manor [14 min], Riverside Market [4 min]
Riverside Market (commercial) → Central Police Station [1 min], Maple Heights [4 min], Central Crossroads [10 min], Westside Fire Department [12 min], Hilltop Manor [14 min]
Central Crossroads (road_junction) → Westside Fire Department [6 min], Central Police Station [10 min], Willow Creek Homes [7 min], Riverside Market [10 min], City Central Hospital [6 min], Elmwood Terrace [7 min], Hilltop Manor [6 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Hello, my neighbor fell and hurt her ankle at 415 Third Street. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Riverside Market               | sev 3 | ambulance_3 ETA 14 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Westside Fire Department [2 min], Elmwood Terrace [4 min], Central Crossroads [6 min]
Westside Fire Department (fire_station) → City Central Hospital [2 min], Elmwood Terrace [6 min], Central Crossroads [6 min], Riverside Market [12 min]
Central Police Station (police_station) → Riverside Market [1 min], Maple Heights [3 min], Central Crossroads [10 min], Elmwood Terrace [14 min]
Willow Creek Homes (residential) → Hilltop Manor [2 min], Elmwood Terrace [5 min], Central Crossroads [7 min], Maple Heights [13 min]
Elmwood Terrace (residential) → City Central Hospital [4 min], Westside Fire Department [6 min], Central Police Station [14 min], Willow Creek Homes [5 min], Hilltop Manor [7 min], Central Crossroads [7 min]
Hilltop Manor (residential) → Willow Creek Homes [2 min], Elmwood Terrace [7 min], Maple Heights [14 min], Riverside Market [14 min], Central Crossroads [6 min]
Maple Heights (residential) → Central Police Station [3 min], Willow Creek Homes [13 min], Hilltop Manor [14 min], Riverside Market [4 min]
Riverside Market (commercial) → Central Police Station [1 min], Maple Heights [4 min], Central Crossroads [10 min], Westside Fire Department [12 min], Hilltop Manor [14 min]
Central Crossroads (road_junction) → Westside Fire Department [6 min], Central Police Station [10 min], Willow Creek Homes [7 min], Riverside Market [10 min], City Central Hospital [6 min], Elmwood Terrace [7 min], Hilltop Manor [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Hello, my neighbor fell and hurt her ankle at 336 Third Street. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Riverside Market               | sev 3 | ambulance_3 ETA 14 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Westside Fire Department [2 min], Elmwood Terrace [4 min], Central Crossroads [6 min]
Westside Fire Department (fire_station) → City Central Hospital [2 min], Elmwood Terrace [6 min], Central Crossroads [6 min], Riverside Market [12 min]
Central Police Station (police_station) → Riverside Market [1 min], Maple Heights [3 min], Central Crossroads [10 min], Elmwood Terrace [14 min]
Willow Creek Homes (residential) → Hilltop Manor [2 min], Elmwood Terrace [5 min], Central Crossroads [7 min], Maple Heights [13 min]
Elmwood Terrace (residential) → City Central Hospital [4 min], Westside Fire Department [6 min], Central Police Station [14 min], Willow Creek Homes [5 min], Hilltop Manor [7 min], Central Crossroads [7 min]
Hilltop Manor (residential) → Willow Creek Homes [2 min], Elmwood Terrace [7 min], Maple Heights [14 min], Riverside Market [14 min], Central Crossroads [6 min]
Maple Heights (residential) → Central Police Station [3 min], Willow Creek Homes [13 min], Hilltop Manor [14 min], Riverside Market [4 min]
Riverside Market (commercial) → Central Police Station [1 min], Maple Heights [4 min], Central Crossroads [10 min], Westside Fire Department [12 min], Hilltop Manor [14 min]
Central Crossroads (road_junction) → Westside Fire Department [6 min], Central Police Station [10 min], Willow Creek Homes [7 min], Riverside Market [10 min], City Central Hospital [6 min], Elmwood Terrace [7 min], Hilltop Manor [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Someone fainted at Hilltop Manor. They're breathing okay now but look really pale. We're on Hill Drive.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Riverside Market               | sev 3 | ambulance_3 ETA 14 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Westside Fire Department [2 min], Elmwood Terrace [4 min], Central Crossroads [6 min]
Westside Fire Department (fire_station) → City Central Hospital [2 min], Elmwood Terrace [6 min], Central Crossroads [6 min], Riverside Market [12 min]
Central Police Station (police_station) → Riverside Market [1 min], Maple Heights [3 min], Central Crossroads [10 min], Elmwood Terrace [14 min]
Willow Creek Homes (residential) → Hilltop Manor [2 min], Elmwood Terrace [5 min], Central Crossroads [7 min], Maple Heights [13 min]
Elmwood Terrace (residential) → City Central Hospital [4 min], Westside Fire Department [6 min], Central Police Station [14 min], Willow Creek Homes [5 min], Hilltop Manor [7 min], Central Crossroads [7 min]
Hilltop Manor (residential) → Willow Creek Homes [2 min], Elmwood Terrace [7 min], Maple Heights [14 min], Riverside Market [14 min], Central Crossroads [6 min]
Maple Heights (residential) → Central Police Station [3 min], Willow Creek Homes [13 min], Hilltop Manor [14 min], Riverside Market [4 min]
Riverside Market (commercial) → Central Police Station [1 min], Maple Heights [4 min], Central Crossroads [10 min], Westside Fire Department [12 min], Hilltop Manor [14 min]
Central Crossroads (road_junction) → Westside Fire Department [6 min], Central Police Station [10 min], Willow Creek Homes [7 min], Riverside Market [10 min], City Central Hospital [6 min], Elmwood Terrace [7 min], Hilltop Manor [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Someone's not breathing at Riverside Market! A bystander is doing CPR. Please send an ambulance to Third Street immediately!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Riverside Market               | sev 3 | ambulance_3 ETA 14 min | opened step 1
EVT-0002 | medical    | Hilltop Manor                  | sev 5 | ambulance_4 ETA 10 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Westside Fire Department [2 min], Elmwood Terrace [4 min], Central Crossroads [6 min]
Westside Fire Department (fire_station) → City Central Hospital [2 min], Elmwood Terrace [6 min], Central Crossroads [6 min], Riverside Market [12 min]
Central Police Station (police_station) → Riverside Market [1 min], Maple Heights [3 min], Central Crossroads [10 min], Elmwood Terrace [14 min]
Willow Creek Homes (residential) → Hilltop Manor [2 min], Elmwood Terrace [5 min], Central Crossroads [7 min], Maple Heights [13 min]
Elmwood Terrace (residential) → City Central Hospital [4 min], Westside Fire Department [6 min], Central Police Station [14 min], Willow Creek Homes [5 min], Hilltop Manor [7 min], Central Crossroads [7 min]
Hilltop Manor (residential) → Willow Creek Homes [2 min], Elmwood Terrace [7 min], Maple Heights [14 min], Riverside Market [14 min], Central Crossroads [6 min]
Maple Heights (residential) → Central Police Station [3 min], Willow Creek Homes [13 min], Hilltop Manor [14 min], Riverside Market [4 min]
Riverside Market (commercial) → Central Police Station [1 min], Maple Heights [4 min], Central Crossroads [10 min], Westside Fire Department [12 min], Hilltop Manor [14 min]
Central Crossroads (road_junction) → Westside Fire Department [6 min], Central Police Station [10 min], Willow Creek Homes [7 min], Riverside Market [10 min], City Central Hospital [6 min], Elmwood Terrace [7 min], Hilltop Manor [6 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's a man having chest pains at 171 Main Drive. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Riverside Market               | sev 3 | ambulance_3 ETA 14 min | opened step 1
EVT-0002 | medical    | Hilltop Manor                  | sev 5 | ambulance_4 ETA 10 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Westside Fire Department [2 min], Elmwood Terrace [4 min], Central Crossroads [6 min]
Westside Fire Department (fire_station) → City Central Hospital [2 min], Elmwood Terrace [6 min], Central Crossroads [6 min], Riverside Market [12 min]
Central Police Station (police_station) → Riverside Market [1 min], Maple Heights [3 min], Central Crossroads [10 min], Elmwood Terrace [14 min]
Willow Creek Homes (residential) → Hilltop Manor [2 min], Elmwood Terrace [5 min], Central Crossroads [7 min], Maple Heights [13 min]
Elmwood Terrace (residential) → City Central Hospital [4 min], Westside Fire Department [6 min], Central Police Station [14 min], Willow Creek Homes [5 min], Hilltop Manor [7 min], Central Crossroads [7 min]
Hilltop Manor (residential) → Willow Creek Homes [2 min], Elmwood Terrace [7 min], Maple Heights [14 min], Riverside Market [14 min], Central Crossroads [6 min]
Maple Heights (residential) → Central Police Station [3 min], Willow Creek Homes [13 min], Hilltop Manor [14 min], Riverside Market [4 min]
Riverside Market (commercial) → Central Police Station [1 min], Maple Heights [4 min], Central Crossroads [10 min], Westside Fire Department [12 min], Hilltop Manor [14 min]
Central Crossroads (road_junction) → Westside Fire Department [6 min], Central Police Station [10 min], Willow Creek Homes [7 min], Riverside Market [10 min], City Central Hospital [6 min], Elmwood Terrace [7 min], Hilltop Manor [6 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → ambulance ambulance_4
Step 5: CALL-0005 → Duplicate of EVT-0001

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
There's a break-in happening right now at 813 Pine Street. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Riverside Market               | sev 3 | ambulance_3 ETA 14 min | opened step 1
EVT-0002 | medical    | Hilltop Manor                  | sev 5 | ambulance_4 ETA 10 min | opened step 4
EVT-0003 | medical    | Willow Creek Homes             | sev 1 | HELD → ambulance_4 | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Westside Fire Department [2 min], Elmwood Terrace [4 min], Central Crossroads [6 min]
Westside Fire Department (fire_station) → City Central Hospital [2 min], Elmwood Terrace [6 min], Central Crossroads [6 min], Riverside Market [12 min]
Central Police Station (police_station) → Riverside Market [1 min], Maple Heights [3 min], Central Crossroads [10 min], Elmwood Terrace [14 min]
Willow Creek Homes (residential) → Hilltop Manor [2 min], Elmwood Terrace [5 min], Central Crossroads [7 min], Maple Heights [13 min]
Elmwood Terrace (residential) → City Central Hospital [4 min], Westside Fire Department [6 min], Central Police Station [14 min], Willow Creek Homes [5 min], Hilltop Manor [7 min], Central Crossroads [7 min]
Hilltop Manor (residential) → Willow Creek Homes [2 min], Elmwood Terrace [7 min], Maple Heights [14 min], Riverside Market [14 min], Central Crossroads [6 min]
Maple Heights (residential) → Central Police Station [3 min], Willow Creek Homes [13 min], Hilltop Manor [14 min], Riverside Market [4 min]
Riverside Market (commercial) → Central Police Station [1 min], Maple Heights [4 min], Central Crossroads [10 min], Westside Fire Department [12 min], Hilltop Manor [14 min]
Central Crossroads (road_junction) → Westside Fire Department [6 min], Central Police Station [10 min], Willow Creek Homes [7 min], Riverside Market [10 min], City Central Hospital [6 min], Elmwood Terrace [7 min], Hilltop Manor [6 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → ambulance ambulance_4
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → HOLD (ambulance, waiting for ambulance_4)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's a fight outside Willow Creek Homes on Main Drive. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Riverside Market               | sev 3 | ambulance_3 ETA 14 min | opened step 1
EVT-0002 | medical    | Hilltop Manor                  | sev 5 | ambulance_4 ETA 10 min | opened step 4
EVT-0003 | medical    | Willow Creek Homes             | sev 1 | HELD → ambulance_4 | opened step 6
EVT-0004 | crime      | Maple Heights                  | sev 2 | police_0 ETA 3 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0004
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Westside Fire Department [2 min], Elmwood Terrace [4 min], Central Crossroads [6 min]
Westside Fire Department (fire_station) → City Central Hospital [2 min], Elmwood Terrace [6 min], Central Crossroads [6 min], Riverside Market [12 min]
Central Police Station (police_station) → Riverside Market [1 min], Maple Heights [3 min], Central Crossroads [10 min], Elmwood Terrace [14 min]
Willow Creek Homes (residential) → Hilltop Manor [2 min], Elmwood Terrace [5 min], Central Crossroads [7 min], Maple Heights [13 min]
Elmwood Terrace (residential) → City Central Hospital [4 min], Westside Fire Department [6 min], Central Police Station [14 min], Willow Creek Homes [5 min], Hilltop Manor [7 min], Central Crossroads [7 min]
Hilltop Manor (residential) → Willow Creek Homes [2 min], Elmwood Terrace [7 min], Maple Heights [14 min], Riverside Market [14 min], Central Crossroads [6 min]
Maple Heights (residential) → Central Police Station [3 min], Willow Creek Homes [13 min], Hilltop Manor [14 min], Riverside Market [4 min]
Riverside Market (commercial) → Central Police Station [1 min], Maple Heights [4 min], Central Crossroads [10 min], Westside Fire Department [12 min], Hilltop Manor [14 min]
Central Crossroads (road_junction) → Westside Fire Department [6 min], Central Police Station [10 min], Willow Creek Homes [7 min], Riverside Market [10 min], City Central Hospital [6 min], Elmwood Terrace [7 min], Hilltop Manor [6 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → HOLD (ambulance, waiting for ambulance_4)
Step 7: CALL-0007 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Someone fainted at Hilltop Manor. They're breathing okay now but look really pale. We're on Hill Drive.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Riverside Market               | sev 3 | ambulance_3 ETA 14 min | opened step 1
EVT-0002 | medical    | Hilltop Manor                  | sev 5 | ambulance_4 ETA 10 min | opened step 4
EVT-0003 | medical    | Willow Creek Homes             | sev 1 | HELD → ambulance_4 | opened step 6
EVT-0004 | crime      | Maple Heights                  | sev 2 | police_0 ETA 3 min | opened step 7
EVT-0005 | crime      | Willow Creek Homes             | sev 3 | police_1 ETA 16 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0004
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Westside Fire Department [2 min], Elmwood Terrace [4 min], Central Crossroads [6 min]
Westside Fire Department (fire_station) → City Central Hospital [2 min], Elmwood Terrace [6 min], Central Crossroads [6 min], Riverside Market [12 min]
Central Police Station (police_station) → Riverside Market [1 min], Maple Heights [3 min], Central Crossroads [10 min], Elmwood Terrace [14 min]
Willow Creek Homes (residential) → Hilltop Manor [2 min], Elmwood Terrace [5 min], Central Crossroads [7 min], Maple Heights [13 min]
Elmwood Terrace (residential) → City Central Hospital [4 min], Westside Fire Department [6 min], Central Police Station [14 min], Willow Creek Homes [5 min], Hilltop Manor [7 min], Central Crossroads [7 min]
Hilltop Manor (residential) → Willow Creek Homes [2 min], Elmwood Terrace [7 min], Maple Heights [14 min], Riverside Market [14 min], Central Crossroads [6 min]
Maple Heights (residential) → Central Police Station [3 min], Willow Creek Homes [13 min], Hilltop Manor [14 min], Riverside Market [4 min]
Riverside Market (commercial) → Central Police Station [1 min], Maple Heights [4 min], Central Crossroads [10 min], Westside Fire Department [12 min], Hilltop Manor [14 min]
Central Crossroads (road_junction) → Westside Fire Department [6 min], Central Police Station [10 min], Willow Creek Homes [7 min], Riverside Market [10 min], City Central Hospital [6 min], Elmwood Terrace [7 min], Hilltop Manor [6 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → HOLD (ambulance, waiting for ambulance_4)
Step 7: CALL-0007 → police police_0
Step 8: CALL-0008 → police police_1

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Hello, my neighbor fell and hurt her ankle at 914 Third Street. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Riverside Market               | sev 3 | ambulance_3 ETA 14 min | opened step 1
EVT-0002 | medical    | Hilltop Manor                  | sev 5 | ambulance_4 ETA 10 min | opened step 4
EVT-0003 | medical    | Willow Creek Homes             | sev 1 | HELD → ambulance_4 | opened step 6
EVT-0004 | crime      | Maple Heights                  | sev 2 | police_0 ETA 3 min | opened step 7
EVT-0005 | crime      | Willow Creek Homes             | sev 3 | police_1 ETA 16 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | ON_SCENE → EVT-0004
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Westside Fire Department [2 min], Elmwood Terrace [4 min], Central Crossroads [6 min]
Westside Fire Department (fire_station) → City Central Hospital [2 min], Elmwood Terrace [6 min], Central Crossroads [6 min], Riverside Market [12 min]
Central Police Station (police_station) → Riverside Market [1 min], Maple Heights [3 min], Central Crossroads [10 min], Elmwood Terrace [14 min]
Willow Creek Homes (residential) → Hilltop Manor [2 min], Elmwood Terrace [5 min], Central Crossroads [7 min], Maple Heights [13 min]
Elmwood Terrace (residential) → City Central Hospital [4 min], Westside Fire Department [6 min], Central Police Station [14 min], Willow Creek Homes [5 min], Hilltop Manor [7 min], Central Crossroads [7 min]
Hilltop Manor (residential) → Willow Creek Homes [2 min], Elmwood Terrace [7 min], Maple Heights [14 min], Riverside Market [14 min], Central Crossroads [6 min]
Maple Heights (residential) → Central Police Station [3 min], Willow Creek Homes [13 min], Hilltop Manor [14 min], Riverside Market [4 min]
Riverside Market (commercial) → Central Police Station [1 min], Maple Heights [4 min], Central Crossroads [10 min], Westside Fire Department [12 min], Hilltop Manor [14 min]
Central Crossroads (road_junction) → Westside Fire Department [6 min], Central Police Station [10 min], Willow Creek Homes [7 min], Riverside Market [10 min], City Central Hospital [6 min], Elmwood Terrace [7 min], Hilltop Manor [6 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → police police_0
Step 8: CALL-0008 → police police_1
Step 9: CALL-0009 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
There's a break-in happening right now at 759 Pine Street. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Riverside Market               | sev 3 | ambulance_3 ETA 14 min | opened step 1
EVT-0002 | medical    | Hilltop Manor                  | sev 5 | ambulance_4 ETA 10 min | opened step 4
EVT-0003 | medical    | Willow Creek Homes             | sev 1 | HELD → ambulance_4 | opened step 6
EVT-0004 | crime      | Maple Heights                  | sev 2 | police_0 ETA 3 min | opened step 7
EVT-0005 | crime      | Willow Creek Homes             | sev 3 | police_1 ETA 16 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | ON_SCENE → EVT-0004
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Westside Fire Department [2 min], Elmwood Terrace [4 min], Central Crossroads [6 min]
Westside Fire Department (fire_station) → City Central Hospital [2 min], Elmwood Terrace [6 min], Central Crossroads [6 min], Riverside Market [12 min]
Central Police Station (police_station) → Riverside Market [1 min], Maple Heights [3 min], Central Crossroads [10 min], Elmwood Terrace [14 min]
Willow Creek Homes (residential) → Hilltop Manor [2 min], Elmwood Terrace [5 min], Central Crossroads [7 min], Maple Heights [13 min]
Elmwood Terrace (residential) → City Central Hospital [4 min], Westside Fire Department [6 min], Central Police Station [14 min], Willow Creek Homes [5 min], Hilltop Manor [7 min], Central Crossroads [7 min]
Hilltop Manor (residential) → Willow Creek Homes [2 min], Elmwood Terrace [7 min], Maple Heights [14 min], Riverside Market [14 min], Central Crossroads [6 min]
Maple Heights (residential) → Central Police Station [3 min], Willow Creek Homes [13 min], Hilltop Manor [14 min], Riverside Market [4 min]
Riverside Market (commercial) → Central Police Station [1 min], Maple Heights [4 min], Central Crossroads [10 min], Westside Fire Department [12 min], Hilltop Manor [14 min]
Central Crossroads (road_junction) → Westside Fire Department [6 min], Central Police Station [10 min], Willow Creek Homes [7 min], Riverside Market [10 min], City Central Hospital [6 min], Elmwood Terrace [7 min], Hilltop Manor [6 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → police police_1
Step 9: CALL-0009 → Duplicate of EVT-0002
Step 10: CALL-0010 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 634 Hill Drive, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Riverside Market               | sev 3 | ambulance_3 ETA 14 min | opened step 1
EVT-0002 | medical    | Hilltop Manor                  | sev 5 | ambulance_4 ETA 10 min | opened step 4
EVT-0003 | medical    | Willow Creek Homes             | sev 1 | HELD → ambulance_4 | opened step 6
EVT-0005 | crime      | Willow Creek Homes             | sev 3 | police_1 ETA 16 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | RETURNING → EVT-0004
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Westside Fire Department [2 min], Elmwood Terrace [4 min], Central Crossroads [6 min]
Westside Fire Department (fire_station) → City Central Hospital [2 min], Elmwood Terrace [6 min], Central Crossroads [6 min], Riverside Market [12 min]
Central Police Station (police_station) → Riverside Market [1 min], Maple Heights [3 min], Central Crossroads [10 min], Elmwood Terrace [14 min]
Willow Creek Homes (residential) → Hilltop Manor [2 min], Elmwood Terrace [5 min], Central Crossroads [7 min], Maple Heights [13 min]
Elmwood Terrace (residential) → City Central Hospital [4 min], Westside Fire Department [6 min], Central Police Station [14 min], Willow Creek Homes [5 min], Hilltop Manor [7 min], Central Crossroads [7 min]
Hilltop Manor (residential) → Willow Creek Homes [2 min], Elmwood Terrace [7 min], Maple Heights [14 min], Riverside Market [14 min], Central Crossroads [6 min]
Maple Heights (residential) → Central Police Station [3 min], Willow Creek Homes [13 min], Hilltop Manor [14 min], Riverside Market [4 min]
Riverside Market (commercial) → Central Police Station [1 min], Maple Heights [4 min], Central Crossroads [10 min], Westside Fire Department [12 min], Hilltop Manor [14 min]
Central Crossroads (road_junction) → Westside Fire Department [6 min], Central Police Station [10 min], Willow Creek Homes [7 min], Riverside Market [10 min], City Central Hospital [6 min], Elmwood Terrace [7 min], Hilltop Manor [6 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → Duplicate of EVT-0002
Step 10: CALL-0010 → Duplicate of EVT-0001
Step 11: CALL-0011 → Duplicate of EVT-0004

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
There's a man having chest pains at 351 Third Street. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Riverside Market               | sev 3 | ambulance_3 ETA 14 min | opened step 1
EVT-0002 | medical    | Hilltop Manor                  | sev 5 | ambulance_4 ETA 10 min | opened step 4
EVT-0003 | medical    | Willow Creek Homes             | sev 1 | HELD → ambulance_4 | opened step 6
EVT-0005 | crime      | Willow Creek Homes             | sev 3 | police_1 ETA 16 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | RETURNING → EVT-0004
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Westside Fire Department [2 min], Elmwood Terrace [4 min], Central Crossroads [6 min]
Westside Fire Department (fire_station) → City Central Hospital [2 min], Elmwood Terrace [6 min], Central Crossroads [6 min], Riverside Market [12 min]
Central Police Station (police_station) → Riverside Market [1 min], Maple Heights [3 min], Central Crossroads [10 min], Elmwood Terrace [14 min]
Willow Creek Homes (residential) → Hilltop Manor [2 min], Elmwood Terrace [5 min], Central Crossroads [7 min], Maple Heights [13 min]
Elmwood Terrace (residential) → City Central Hospital [4 min], Westside Fire Department [6 min], Central Police Station [14 min], Willow Creek Homes [5 min], Hilltop Manor [7 min], Central Crossroads [7 min]
Hilltop Manor (residential) → Willow Creek Homes [2 min], Elmwood Terrace [7 min], Maple Heights [14 min], Riverside Market [14 min], Central Crossroads [6 min]
Maple Heights (residential) → Central Police Station [3 min], Willow Creek Homes [13 min], Hilltop Manor [14 min], Riverside Market [4 min]
Riverside Market (commercial) → Central Police Station [1 min], Maple Heights [4 min], Central Crossroads [10 min], Westside Fire Department [12 min], Hilltop Manor [14 min]
Central Crossroads (road_junction) → Westside Fire Department [6 min], Central Police Station [10 min], Willow Creek Homes [7 min], Riverside Market [10 min], City Central Hospital [6 min], Elmwood Terrace [7 min], Hilltop Manor [6 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → Duplicate of EVT-0001
Step 11: CALL-0011 → Duplicate of EVT-0004
Step 12: CALL-0012 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Someone's not breathing at Willow Creek Homes! A bystander is doing CPR. Please send an ambulance to Main Drive immediately!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Riverside Market               | sev 3 | ambulance_3 ETA 14 min | opened step 1
EVT-0002 | medical    | Hilltop Manor                  | sev 5 | ambulance_4 ETA 10 min | opened step 4
EVT-0003 | medical    | Willow Creek Homes             | sev 1 | HELD → ambulance_4 | opened step 6
EVT-0005 | crime      | Willow Creek Homes             | sev 3 | police_1 ETA 16 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Hilltop Manor                  | ON_SCENE → EVT-0002
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Westside Fire Department [2 min], Elmwood Terrace [4 min], Central Crossroads [6 min]
Westside Fire Department (fire_station) → City Central Hospital [2 min], Elmwood Terrace [6 min], Central Crossroads [6 min], Riverside Market [12 min]
Central Police Station (police_station) → Riverside Market [1 min], Maple Heights [3 min], Central Crossroads [10 min], Elmwood Terrace [14 min]
Willow Creek Homes (residential) → Hilltop Manor [2 min], Elmwood Terrace [5 min], Central Crossroads [7 min], Maple Heights [13 min]
Elmwood Terrace (residential) → City Central Hospital [4 min], Westside Fire Department [6 min], Central Police Station [14 min], Willow Creek Homes [5 min], Hilltop Manor [7 min], Central Crossroads [7 min]
Hilltop Manor (residential) → Willow Creek Homes [2 min], Elmwood Terrace [7 min], Maple Heights [14 min], Riverside Market [14 min], Central Crossroads [6 min]
Maple Heights (residential) → Central Police Station [3 min], Willow Creek Homes [13 min], Hilltop Manor [14 min], Riverside Market [4 min]
Riverside Market (commercial) → Central Police Station [1 min], Maple Heights [4 min], Central Crossroads [10 min], Westside Fire Department [12 min], Hilltop Manor [14 min]
Central Crossroads (road_junction) → Westside Fire Department [6 min], Central Police Station [10 min], Willow Creek Homes [7 min], Riverside Market [10 min], City Central Hospital [6 min], Elmwood Terrace [7 min], Hilltop Manor [6 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0004
Step 12: CALL-0012 → Duplicate of EVT-0002
Step 13: CALL-0013 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
I think I heard gunshots near 550 Main Drive! People are running. I'm hiding inside Willow Creek Homes, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Riverside Market               | sev 3 | ambulance_3 ETA 14 min | opened step 1
EVT-0002 | medical    | Hilltop Manor                  | sev 5 | ambulance_4 ETA 10 min | opened step 4
EVT-0003 | medical    | Willow Creek Homes             | sev 1 | HELD → ambulance_4 | opened step 6
EVT-0005 | crime      | Willow Creek Homes             | sev 3 | police_1 ETA 16 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside Market               | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | Hilltop Manor                  | ON_SCENE → EVT-0002
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Westside Fire Department [2 min], Elmwood Terrace [4 min], Central Crossroads [6 min]
Westside Fire Department (fire_station) → City Central Hospital [2 min], Elmwood Terrace [6 min], Central Crossroads [6 min], Riverside Market [12 min]
Central Police Station (police_station) → Riverside Market [1 min], Maple Heights [3 min], Central Crossroads [10 min], Elmwood Terrace [14 min]
Willow Creek Homes (residential) → Hilltop Manor [2 min], Elmwood Terrace [5 min], Central Crossroads [7 min], Maple Heights [13 min]
Elmwood Terrace (residential) → City Central Hospital [4 min], Westside Fire Department [6 min], Central Police Station [14 min], Willow Creek Homes [5 min], Hilltop Manor [7 min], Central Crossroads [7 min]
Hilltop Manor (residential) → Willow Creek Homes [2 min], Elmwood Terrace [7 min], Maple Heights [14 min], Riverside Market [14 min], Central Crossroads [6 min]
Maple Heights (residential) → Central Police Station [3 min], Willow Creek Homes [13 min], Hilltop Manor [14 min], Riverside Market [4 min]
Riverside Market (commercial) → Central Police Station [1 min], Maple Heights [4 min], Central Crossroads [10 min], Westside Fire Department [12 min], Hilltop Manor [14 min]
Central Crossroads (road_junction) → Westside Fire Department [6 min], Central Police Station [10 min], Willow Creek Homes [7 min], Riverside Market [10 min], City Central Hospital [6 min], Elmwood Terrace [7 min], Hilltop Manor [6 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0002
Step 13: CALL-0013 → Duplicate of EVT-0001
Step 14: CALL-0014 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}