[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
There's a fire at 796 Spring Road! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0002 | accident   | Willow Creek Homes             | sev 4 | ambulance_3 ETA 14 min | opened step 2
EVT-0003 | crime      | Pinecrest Homes                | sev 5 | police_1 ETA 2 min | opened step 9
EVT-0004 | fire       | Hilltop Manor                  | sev 4 | fire_5 ETA 11 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Pinecrest Homes                | ON_SCENE → EVT-0003
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [2 min], Central Police Station [4 min], Parkside Shopping Center [6 min], Aspen Ridge [8 min], Elmwood Terrace [11 min]
Westside Fire Department (fire_station) → Elmwood Terrace [4 min], Aspen Ridge [7 min], Central Police Station [8 min], Southbound Overpass [8 min], Pinecrest Homes [11 min], Willow Creek Homes [10 min]
Central Police Station (police_station) → City Central Hospital [4 min], Westside Fire Department [8 min], Pinecrest Homes [2 min], Aspen Ridge [5 min], Elmwood Terrace [9 min], Hilltop Manor [8 min]
Aspen Ridge (residential) → City Central Hospital [8 min], Westside Fire Department [7 min], Central Police Station [5 min], Parkside Shopping Center [10 min], Willow Creek Homes [8 min], Pinecrest Homes [7 min], Elmwood Terrace [6 min], Hilltop Manor [5 min]
Willow Creek Homes (residential) → Southbound Overpass [2 min], Hilltop Manor [6 min], Aspen Ridge [8 min], Westside Fire Department [10 min]
Pinecrest Homes (residential) → City Central Hospital [2 min], Westside Fire Department [11 min], Central Police Station [2 min], Aspen Ridge [7 min], Southbound Overpass [9 min], Elmwood Terrace [8 min]
Elmwood Terrace (residential) → City Central Hospital [11 min], Westside Fire Department [4 min], Aspen Ridge [6 min], Central Police Station [9 min], Pinecrest Homes [8 min], Parkside Shopping Center [14 min]
Hilltop Manor (residential) → Willow Creek Homes [6 min], Southbound Overpass [4 min], Parkside Shopping Center [6 min], Aspen Ridge [5 min], Central Police Station [8 min]
Parkside Shopping Center (commercial) → City Central Hospital [6 min], Aspen Ridge [10 min], Elmwood Terrace [14 min], Hilltop Manor [6 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Willow Creek Homes [2 min], Pinecrest Homes [9 min], Hilltop Manor [4 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → police police_1
Step 10: CALL-0010 → Duplicate of EVT-0002
Step 11: CALL-0011 → fire fire_5

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
A cyclist got hit by a car near Willow Creek Homes. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0002 | accident   | Willow Creek Homes             | sev 4 | ambulance_3 ETA 14 min | opened step 2
EVT-0004 | fire       | Hilltop Manor                  | sev 4 | fire_5 ETA 11 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Pinecrest Homes                | RETURNING → EVT-0003
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [2 min], Central Police Station [4 min], Parkside Shopping Center [6 min], Aspen Ridge [8 min], Elmwood Terrace [11 min]
Westside Fire Department (fire_station) → Elmwood Terrace [4 min], Aspen Ridge [7 min], Central Police Station [8 min], Southbound Overpass [8 min], Pinecrest Homes [11 min], Willow Creek Homes [10 min]
Central Police Station (police_station) → City Central Hospital [4 min], Westside Fire Department [8 min], Pinecrest Homes [2 min], Aspen Ridge [5 min], Elmwood Terrace [9 min], Hilltop Manor [8 min]
Aspen Ridge (residential) → City Central Hospital [8 min], Westside Fire Department [7 min], Central Police Station [5 min], Parkside Shopping Center [10 min], Willow Creek Homes [8 min], Pinecrest Homes [7 min], Elmwood Terrace [6 min], Hilltop Manor [5 min]
Willow Creek Homes (residential) → Southbound Overpass [2 min], Hilltop Manor [6 min], Aspen Ridge [8 min], Westside Fire Department [10 min]
Pinecrest Homes (residential) → City Central Hospital [2 min], Westside Fire Department [11 min], Central Police Station [2 min], Aspen Ridge [7 min], Southbound Overpass [9 min], Elmwood Terrace [8 min]
Elmwood Terrace (residential) → City Central Hospital [11 min], Westside Fire Department [4 min], Aspen Ridge [6 min], Central Police Station [9 min], Pinecrest Homes [8 min], Parkside Shopping Center [14 min]
Hilltop Manor (residential) → Willow Creek Homes [6 min], Southbound Overpass [4 min], Parkside Shopping Center [6 min], Aspen Ridge [5 min], Central Police Station [8 min]
Parkside Shopping Center (commercial) → City Central Hospital [6 min], Aspen Ridge [10 min], Elmwood Terrace [14 min], Hilltop Manor [6 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Willow Creek Homes [2 min], Pinecrest Homes [9 min], Hilltop Manor [4 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → Duplicate of EVT-0002
Step 11: CALL-0011 → fire fire_5
Step 12: CALL-0012 → Duplicate of EVT-0004

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
I think I heard gunshots near 504 Spring Road! People are running. I'm hiding inside Hilltop Manor, please send help!

=== ACTIVE EVENTS ===
EVT-0002 | accident   | Willow Creek Homes             | sev 4 | ambulance_3 ETA 14 min | opened step 2
EVT-0004 | fire       | Hilltop Manor                  | sev 4 | fire_5 ETA 11 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Pinecrest Homes                | RETURNING → EVT-0003
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [2 min], Central Police Station [4 min], Parkside Shopping Center [6 min], Aspen Ridge [8 min], Elmwood Terrace [11 min]
Westside Fire Department (fire_station) → Elmwood Terrace [4 min], Aspen Ridge [7 min], Central Police Station [8 min], Southbound Overpass [8 min], Pinecrest Homes [11 min], Willow Creek Homes [10 min]
Central Police Station (police_station) → City Central Hospital [4 min], Westside Fire Department [8 min], Pinecrest Homes [2 min], Aspen Ridge [5 min], Elmwood Terrace [9 min], Hilltop Manor [8 min]
Aspen Ridge (residential) → City Central Hospital [8 min], Westside Fire Department [7 min], Central Police Station [5 min], Parkside Shopping Center [10 min], Willow Creek Homes [8 min], Pinecrest Homes [7 min], Elmwood Terrace [6 min], Hilltop Manor [5 min]
Willow Creek Homes (residential) → Southbound Overpass [2 min], Hilltop Manor [6 min], Aspen Ridge [8 min], Westside Fire Department [10 min]
Pinecrest Homes (residential) → City Central Hospital [2 min], Westside Fire Department [11 min], Central Police Station [2 min], Aspen Ridge [7 min], Southbound Overpass [9 min], Elmwood Terrace [8 min]
Elmwood Terrace (residential) → City Central Hospital [11 min], Westside Fire Department [4 min], Aspen Ridge [6 min], Central Police Station [9 min], Pinecrest Homes [8 min], Parkside Shopping Center [14 min]
Hilltop Manor (residential) → Willow Creek Homes [6 min], Southbound Overpass [4 min], Parkside Shopping Center [6 min], Aspen Ridge [5 min], Central Police Station [8 min]
Parkside Shopping Center (commercial) → City Central Hospital [6 min], Aspen Ridge [10 min], Elmwood Terrace [14 min], Hilltop Manor [6 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Willow Creek Homes [2 min], Pinecrest Homes [9 min], Hilltop Manor [4 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → fire fire_5
Step 12: CALL-0012 → Duplicate of EVT-0004
Step 13: CALL-0013 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Pedestrian hit by a truck at Spring Road near Willow Creek Homes. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0002 | accident   | Willow Creek Homes             | sev 4 | ambulance_3 ETA 14 min | opened step 2
EVT-0004 | fire       | Hilltop Manor                  | sev 4 | fire_5 ETA 11 min | opened step 11
EVT-0005 | crime      | Hilltop Manor                  | sev 1 | police_0 ETA 8 min | opened step 14

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Pinecrest Homes [2 min], Central Police Station [4 min], Parkside Shopping Center [6 min], Aspen Ridge [8 min], Elmwood Terrace [11 min]
Westside Fire Department (fire_station) → Elmwood Terrace [4 min], Aspen Ridge [7 min], Central Police Station [8 min], Southbound Overpass [8 min], Pinecrest Homes [11 min], Willow Creek Homes [10 min]
Central Police Station (police_station) → City Central Hospital [4 min], Westside Fire Department [8 min], Pinecrest Homes [2 min], Aspen Ridge [5 min], Elmwood Terrace [9 min], Hilltop Manor [8 min]
Aspen Ridge (residential) → City Central Hospital [8 min], Westside Fire Department [7 min], Central Police Station [5 min], Parkside Shopping Center [10 min], Willow Creek Homes [8 min], Pinecrest Homes [7 min], Elmwood Terrace [6 min], Hilltop Manor [5 min]
Willow Creek Homes (residential) → Southbound Overpass [2 min], Hilltop Manor [6 min], Aspen Ridge [8 min], Westside Fire Department [10 min]
Pinecrest Homes (residential) → City Central Hospital [2 min], Westside Fire Department [11 min], Central Police Station [2 min], Aspen Ridge [7 min], Southbound Overpass [9 min], Elmwood Terrace [8 min]
Elmwood Terrace (residential) → City Central Hospital [11 min], Westside Fire Department [4 min], Aspen Ridge [6 min], Central Police Station [9 min], Pinecrest Homes [8 min], Parkside Shopping Center [14 min]
Hilltop Manor (residential) → Willow Creek Homes [6 min], Southbound Overpass [4 min], Parkside Shopping Center [6 min], Aspen Ridge [5 min], Central Police Station [8 min]
Parkside Shopping Center (commercial) → City Central Hospital [6 min], Aspen Ridge [10 min], Elmwood Terrace [14 min], Hilltop Manor [6 min]
Southbound Overpass (road_junction) → Westside Fire Department [8 min], Willow Creek Homes [2 min], Pinecrest Homes [9 min], Hilltop Manor [4 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0004
Step 13: CALL-0013 → Duplicate of EVT-0002
Step 14: CALL-0014 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's a break-in happening right now at 208 Main Avenue. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Condos [7 min], Elmwood Terrace [8 min], Central Police Station [9 min], Riverside Market [9 min], Lakeview Residences [9 min]
Central Fire Station (fire_station) → Hilltop Manor [5 min], Northside Junction [5 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [9 min], Riverside Market [2 min], Elmwood Terrace [7 min], Northside Junction [9 min]
Hilltop Manor (residential) → Central Fire Station [5 min], Northside Junction [2 min], Elmwood Terrace [4 min]
Lakeview Residences (residential) → Riverside Condos [8 min], City Central Hospital [9 min], Riverside Market [18 min]
Riverside Condos (residential) → City Central Hospital [7 min], Central Fire Station [6 min], Lakeview Residences [8 min], Elmwood Terrace [4 min], Northside Junction [6 min]
Elmwood Terrace (residential) → City Central Hospital [8 min], Central Police Station [7 min], Hilltop Manor [4 min], Riverside Condos [4 min], Northside Junction [4 min], Riverside Market [8 min]
Riverside Market (commercial) → City Central Hospital [9 min], Central Police Station [2 min], Elmwood Terrace [8 min], Lakeview Residences [18 min]
Northside Junction (road_junction) → Central Fire Station [5 min], Central Police Station [9 min], Hilltop Manor [2 min], Riverside Condos [6 min], Elmwood Terrace [4 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
I just got mugged near Hilltop Manor! The guy ran towards Hill Road. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Hilltop Manor                  | sev 3 | police_0 ETA 10 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Condos [7 min], Elmwood Terrace [8 min], Central Police Station [9 min], Riverside Market [9 min], Lakeview Residences [9 min]
Central Fire Station (fire_station) → Hilltop Manor [5 min], Northside Junction [5 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [9 min], Riverside Market [2 min], Elmwood Terrace [7 min], Northside Junction [9 min]
Hilltop Manor (residential) → Central Fire Station [5 min], Northside Junction [2 min], Elmwood Terrace [4 min]
Lakeview Residences (residential) → Riverside Condos [8 min], City Central Hospital [9 min], Riverside Market [18 min]
Riverside Condos (residential) → City Central Hospital [7 min], Central Fire Station [6 min], Lakeview Residences [8 min], Elmwood Terrace [4 min], Northside Junction [6 min]
Elmwood Terrace (residential) → City Central Hospital [8 min], Central Police Station [7 min], Hilltop Manor [4 min], Riverside Condos [4 min], Northside Junction [4 min], Riverside Market [8 min]
Riverside Market (commercial) → City Central Hospital [9 min], Central Police Station [2 min], Elmwood Terrace [8 min], Lakeview Residences [18 min]
Northside Junction (road_junction) → Central Fire Station [5 min], Central Police Station [9 min], Hilltop Manor [2 min], Riverside Condos [6 min], Elmwood Terrace [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Someone fainted at Elmwood Terrace. They're breathing okay now but look really pale. We're on Pine Road.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Hilltop Manor                  | sev 3 | police_0 ETA 10 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Condos [7 min], Elmwood Terrace [8 min], Central Police Station [9 min], Riverside Market [9 min], Lakeview Residences [9 min]
Central Fire Station (fire_station) → Hilltop Manor [5 min], Northside Junction [5 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [9 min], Riverside Market [2 min], Elmwood Terrace [7 min], Northside Junction [9 min]
Hilltop Manor (residential) → Central Fire Station [5 min], Northside Junction [2 min], Elmwood Terrace [4 min]
Lakeview Residences (residential) → Riverside Condos [8 min], City Central Hospital [9 min], Riverside Market [18 min]
Riverside Condos (residential) → City Central Hospital [7 min], Central Fire Station [6 min], Lakeview Residences [8 min], Elmwood Terrace [4 min], Northside Junction [6 min]
Elmwood Terrace (residential) → City Central Hospital [8 min], Central Police Station [7 min], Hilltop Manor [4 min], Riverside Condos [4 min], Northside Junction [4 min], Riverside Market [8 min]
Riverside Market (commercial) → City Central Hospital [9 min], Central Police Station [2 min], Elmwood Terrace [8 min], Lakeview Residences [18 min]
Northside Junction (road_junction) → Central Fire Station [5 min], Central Police Station [9 min], Hilltop Manor [2 min], Riverside Condos [6 min], Elmwood Terrace [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Pedestrian hit by a truck at Pine Road near Hilltop Manor. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Hilltop Manor                  | sev 3 | police_0 ETA 10 min | opened step 1
EVT-0002 | medical    | Elmwood Terrace                | sev 5 | ambulance_2 ETA 8 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Condos [7 min], Elmwood Terrace [8 min], Central Police Station [9 min], Riverside Market [9 min], Lakeview Residences [9 min]
Central Fire Station (fire_station) → Hilltop Manor [5 min], Northside Junction [5 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [9 min], Riverside Market [2 min], Elmwood Terrace [7 min], Northside Junction [9 min]
Hilltop Manor (residential) → Central Fire Station [5 min], Northside Junction [2 min], Elmwood Terrace [4 min]
Lakeview Residences (residential) → Riverside Condos [8 min], City Central Hospital [9 min], Riverside Market [18 min]
Riverside Condos (residential) → City Central Hospital [7 min], Central Fire Station [6 min], Lakeview Residences [8 min], Elmwood Terrace [4 min], Northside Junction [6 min]
Elmwood Terrace (residential) → City Central Hospital [8 min], Central Police Station [7 min], Hilltop Manor [4 min], Riverside Condos [4 min], Northside Junction [4 min], Riverside Market [8 min]
Riverside Market (commercial) → City Central Hospital [9 min], Central Police Station [2 min], Elmwood Terrace [8 min], Lakeview Residences [18 min]
Northside Junction (road_junction) → Central Fire Station [5 min], Central Police Station [9 min], Hilltop Manor [2 min], Riverside Condos [6 min], Elmwood Terrace [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Pedestrian hit by a truck at Maple Road near Lakeview Residences. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Hilltop Manor                  | sev 3 | police_0 ETA 10 min | opened step 1
EVT-0002 | medical    | Elmwood Terrace                | sev 5 | ambulance_2 ETA 8 min | opened step 3
EVT-0003 | accident   | Hilltop Manor                  | sev 5 | ambulance_3 ETA 12 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Condos [7 min], Elmwood Terrace [8 min], Central Police Station [9 min], Riverside Market [9 min], Lakeview Residences [9 min]
Central Fire Station (fire_station) → Hilltop Manor [5 min], Northside Junction [5 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [9 min], Riverside Market [2 min], Elmwood Terrace [7 min], Northside Junction [9 min]
Hilltop Manor (residential) → Central Fire Station [5 min], Northside Junction [2 min], Elmwood Terrace [4 min]
Lakeview Residences (residential) → Riverside Condos [8 min], City Central Hospital [9 min], Riverside Market [18 min]
Riverside Condos (residential) → City Central Hospital [7 min], Central Fire Station [6 min], Lakeview Residences [8 min], Elmwood Terrace [4 min], Northside Junction [6 min]
Elmwood Terrace (residential) → City Central Hospital [8 min], Central Police Station [7 min], Hilltop Manor [4 min], Riverside Condos [4 min], Northside Junction [4 min], Riverside Market [8 min]
Riverside Market (commercial) → City Central Hospital [9 min], Central Police Station [2 min], Elmwood Terrace [8 min], Lakeview Residences [18 min]
Northside Junction (road_junction) → Central Fire Station [5 min], Central Police Station [9 min], Hilltop Manor [2 min], Riverside Condos [6 min], Elmwood Terrace [4 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → ambulance ambulance_2
Step 4: CALL-0004 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Multi-car pileup on Pine Road near Elmwood Terrace! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Hilltop Manor                  | sev 3 | police_0 ETA 10 min | opened step 1
EVT-0002 | medical    | Elmwood Terrace                | sev 5 | ambulance_2 ETA 8 min | opened step 3
EVT-0003 | accident   | Hilltop Manor                  | sev 5 | ambulance_3 ETA 12 min | opened step 4
EVT-0004 | accident   | Lakeview Residences            | sev 3 | ambulance_4 ETA 9 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Condos [7 min], Elmwood Terrace [8 min], Central Police Station [9 min], Riverside Market [9 min], Lakeview Residences [9 min]
Central Fire Station (fire_station) → Hilltop Manor [5 min], Northside Junction [5 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [9 min], Riverside Market [2 min], Elmwood Terrace [7 min], Northside Junction [9 min]
Hilltop Manor (residential) → Central Fire Station [5 min], Northside Junction [2 min], Elmwood Terrace [4 min]
Lakeview Residences (residential) → Riverside Condos [8 min], City Central Hospital [9 min], Riverside Market [18 min]
Riverside Condos (residential) → City Central Hospital [7 min], Central Fire Station [6 min], Lakeview Residences [8 min], Elmwood Terrace [4 min], Northside Junction [6 min]
Elmwood Terrace (residential) → City Central Hospital [8 min], Central Police Station [7 min], Hilltop Manor [4 min], Riverside Condos [4 min], Northside Junction [4 min], Riverside Market [8 min]
Riverside Market (commercial) → City Central Hospital [9 min], Central Police Station [2 min], Elmwood Terrace [8 min], Lakeview Residences [18 min]
Northside Junction (road_junction) → Central Fire Station [5 min], Central Police Station [9 min], Hilltop Manor [2 min], Riverside Condos [6 min], Elmwood Terrace [4 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ambulance_2
Step 4: CALL-0004 → ambulance ambulance_3
Step 5: CALL-0005 → ambulance ambulance_4

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
I just got mugged near Lakeview Residences! The guy ran towards Elm Boulevard. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Hilltop Manor                  | sev 3 | police_0 ETA 10 min | opened step 1
EVT-0002 | medical    | Elmwood Terrace                | sev 5 | ambulance_2 ETA 8 min | opened step 3
EVT-0003 | accident   | Hilltop Manor                  | sev 5 | ambulance_3 ETA 12 min | opened step 4
EVT-0004 | accident   | Lakeview Residences            | sev 3 | ambulance_4 ETA 9 min | opened step 5
EVT-0005 | accident   | Elmwood Terrace                | sev 2 | HELD → ambulance_2 | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Condos [7 min], Elmwood Terrace [8 min], Central Police Station [9 min], Riverside Market [9 min], Lakeview Residences [9 min]
Central Fire Station (fire_station) → Hilltop Manor [5 min], Northside Junction [5 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [9 min], Riverside Market [2 min], Elmwood Terrace [7 min], Northside Junction [9 min]
Hilltop Manor (residential) → Central Fire Station [5 min], Northside Junction [2 min], Elmwood Terrace [4 min]
Lakeview Residences (residential) → Riverside Condos [8 min], City Central Hospital [9 min], Riverside Market [18 min]
Riverside Condos (residential) → City Central Hospital [7 min], Central Fire Station [6 min], Lakeview Residences [8 min], Elmwood Terrace [4 min], Northside Junction [6 min]
Elmwood Terrace (residential) → City Central Hospital [8 min], Central Police Station [7 min], Hilltop Manor [4 min], Riverside Condos [4 min], Northside Junction [4 min], Riverside Market [8 min]
Riverside Market (commercial) → City Central Hospital [9 min], Central Police Station [2 min], Elmwood Terrace [8 min], Lakeview Residences [18 min]
Northside Junction (road_junction) → Central Fire Station [5 min], Central Police Station [9 min], Hilltop Manor [2 min], Riverside Condos [6 min], Elmwood Terrace [4 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → ambulance ambulance_3
Step 5: CALL-0005 → ambulance ambulance_4
Step 6: CALL-0006 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Fender bender on Main Avenue near Hilltop Manor. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Hilltop Manor                  | sev 3 | police_0 ETA 10 min | opened step 1
EVT-0002 | medical    | Elmwood Terrace                | sev 5 | ambulance_2 ETA 8 min | opened step 3
EVT-0003 | accident   | Hilltop Manor                  | sev 5 | ambulance_3 ETA 12 min | opened step 4
EVT-0004 | accident   | Lakeview Residences            | sev 3 | ambulance_4 ETA 9 min | opened step 5
EVT-0005 | accident   | Elmwood Terrace                | sev 2 | HELD → ambulance_2 | opened step 6
EVT-0006 | crime      | Lakeview Residences            | sev 2 | police_1 ETA 18 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0006
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Condos [7 min], Elmwood Terrace [8 min], Central Police Station [9 min], Riverside Market [9 min], Lakeview Residences [9 min]
Central Fire Station (fire_station) → Hilltop Manor [5 min], Northside Junction [5 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [9 min], Riverside Market [2 min], Elmwood Terrace [7 min], Northside Junction [9 min]
Hilltop Manor (residential) → Central Fire Station [5 min], Northside Junction [2 min], Elmwood Terrace [4 min]
Lakeview Residences (residential) → Riverside Condos [8 min], City Central Hospital [9 min], Riverside Market [18 min]
Riverside Condos (residential) → City Central Hospital [7 min], Central Fire Station [6 min], Lakeview Residences [8 min], Elmwood Terrace [4 min], Northside Junction [6 min]
Elmwood Terrace (residential) → City Central Hospital [8 min], Central Police Station [7 min], Hilltop Manor [4 min], Riverside Condos [4 min], Northside Junction [4 min], Riverside Market [8 min]
Riverside Market (commercial) → City Central Hospital [9 min], Central Police Station [2 min], Elmwood Terrace [8 min], Lakeview Residences [18 min]
Northside Junction (road_junction) → Central Fire Station [5 min], Central Police Station [9 min], Hilltop Manor [2 min], Riverside Condos [6 min], Elmwood Terrace [4 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → ambulance ambulance_4
Step 6: CALL-0006 → HOLD (ambulance, waiting for ambulance_2)
Step 7: CALL-0007 → police police_1

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Bad crash on Pine Road! Car flipped over near Elmwood Terrace. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Hilltop Manor                  | sev 3 | police_0 ETA 10 min | opened step 1
EVT-0002 | medical    | Elmwood Terrace                | sev 5 | ambulance_2 ETA 8 min | opened step 3
EVT-0003 | accident   | Hilltop Manor                  | sev 5 | ambulance_3 ETA 12 min | opened step 4
EVT-0004 | accident   | Lakeview Residences            | sev 3 | ambulance_4 ETA 9 min | opened step 5
EVT-0005 | accident   | Elmwood Terrace                | sev 2 | HELD → ambulance_2 | opened step 6
EVT-0006 | crime      | Lakeview Residences            | sev 2 | police_1 ETA 18 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0006
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Condos [7 min], Elmwood Terrace [8 min], Central Police Station [9 min], Riverside Market [9 min], Lakeview Residences [9 min]
Central Fire Station (fire_station) → Hilltop Manor [5 min], Northside Junction [5 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [9 min], Riverside Market [2 min], Elmwood Terrace [7 min], Northside Junction [9 min]
Hilltop Manor (residential) → Central Fire Station [5 min], Northside Junction [2 min], Elmwood Terrace [4 min]
Lakeview Residences (residential) → Riverside Condos [8 min], City Central Hospital [9 min], Riverside Market [18 min]
Riverside Condos (residential) → City Central Hospital [7 min], Central Fire Station [6 min], Lakeview Residences [8 min], Elmwood Terrace [4 min], Northside Junction [6 min]
Elmwood Terrace (residential) → City Central Hospital [8 min], Central Police Station [7 min], Hilltop Manor [4 min], Riverside Condos [4 min], Northside Junction [4 min], Riverside Market [8 min]
Riverside Market (commercial) → City Central Hospital [9 min], Central Police Station [2 min], Elmwood Terrace [8 min], Lakeview Residences [18 min]
Northside Junction (road_junction) → Central Fire Station [5 min], Central Police Station [9 min], Hilltop Manor [2 min], Riverside Condos [6 min], Elmwood Terrace [4 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → HOLD (ambulance, waiting for ambulance_2)
Step 7: CALL-0007 → police police_1
Step 8: CALL-0008 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_4", "from_event_id": "EVT-0004", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Oh god, the whole kitchen is on fire at 764 Main Avenue! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Hilltop Manor                  | sev 3 | police_0 ETA 10 min | opened step 1
EVT-0002 | medical    | Elmwood Terrace                | sev 5 | ambulance_2 ETA 8 min | opened step 3
EVT-0003 | accident   | Hilltop Manor                  | sev 5 | ambulance_3 ETA 12 min | opened step 4
EVT-0005 | accident   | Elmwood Terrace                | sev 2 | HELD → ambulance_2 | opened step 6
EVT-0006 | crime      | Lakeview Residences            | sev 2 | police_1 ETA 18 min | opened step 7
EVT-0007 | accident   | Elmwood Terrace                | sev 4 | ambulance_4 ETA 8 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0006
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Condos [7 min], Elmwood Terrace [8 min], Central Police Station [9 min], Riverside Market [9 min], Lakeview Residences [9 min]
Central Fire Station (fire_station) → Hilltop Manor [5 min], Northside Junction [5 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [9 min], Riverside Market [2 min], Elmwood Terrace [7 min], Northside Junction [9 min]
Hilltop Manor (residential) → Central Fire Station [5 min], Northside Junction [2 min], Elmwood Terrace [4 min]
Lakeview Residences (residential) → Riverside Condos [8 min], City Central Hospital [9 min], Riverside Market [18 min]
Riverside Condos (residential) → City Central Hospital [7 min], Central Fire Station [6 min], Lakeview Residences [8 min], Elmwood Terrace [4 min], Northside Junction [6 min]
Elmwood Terrace (residential) → City Central Hospital [8 min], Central Police Station [7 min], Hilltop Manor [4 min], Riverside Condos [4 min], Northside Junction [4 min], Riverside Market [8 min]
Riverside Market (commercial) → City Central Hospital [9 min], Central Police Station [2 min], Elmwood Terrace [8 min], Lakeview Residences [18 min]
Northside Junction (road_junction) → Central Fire Station [5 min], Central Police Station [9 min], Hilltop Manor [2 min], Riverside Condos [6 min], Elmwood Terrace [4 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → police police_1
Step 8: CALL-0008 → Duplicate of EVT-0003
Step 9: CALL-0009 → ambulance ?

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Someone's not breathing at Elmwood Terrace! A bystander is doing CPR. Please send an ambulance to Pine Road immediately!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Hilltop Manor                  | sev 3 | police_0 ETA 10 min | opened step 1
EVT-0002 | medical    | Elmwood Terrace                | sev 5 | ambulance_2 ETA 8 min | opened step 3
EVT-0003 | accident   | Hilltop Manor                  | sev 5 | ambulance_3 ETA 12 min | opened step 4
EVT-0005 | accident   | Elmwood Terrace                | sev 2 | HELD → ambulance_2 | opened step 6
EVT-0006 | crime      | Lakeview Residences            | sev 2 | police_1 ETA 18 min | opened step 7
EVT-0007 | accident   | Elmwood Terrace                | sev 4 | ambulance_4 ETA 8 min | opened step 9
EVT-0008 | fire       | Hilltop Manor                  | sev 1 | fire_5 ETA 4 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Hilltop Manor                  | ON_SCENE → EVT-0001
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0006
ambulance_2     | ambulance  | Elmwood Terrace                | ON_SCENE → EVT-0002
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0008
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Condos [7 min], Elmwood Terrace [8 min], Central Police Station [9 min], Riverside Market [9 min], Lakeview Residences [9 min]
Central Fire Station (fire_station) → Hilltop Manor [5 min], Northside Junction [5 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [9 min], Riverside Market [2 min], Elmwood Terrace [7 min], Northside Junction [9 min]
Hilltop Manor (residential) → Central Fire Station [5 min], Northside Junction [2 min], Elmwood Terrace [4 min]
Lakeview Residences (residential) → Riverside Condos [8 min], City Central Hospital [9 min], Riverside Market [18 min]
Riverside Condos (residential) → City Central Hospital [7 min], Central Fire Station [6 min], Lakeview Residences [8 min], Elmwood Terrace [4 min], Northside Junction [6 min]
Elmwood Terrace (residential) → City Central Hospital [8 min], Central Police Station [7 min], Hilltop Manor [4 min], Riverside Condos [4 min], Northside Junction [4 min], Riverside Market [8 min]
Riverside Market (commercial) → City Central Hospital [9 min], Central Police Station [2 min], Elmwood Terrace [8 min], Lakeview Residences [18 min]
Northside Junction (road_junction) → Central Fire Station [5 min], Central Police Station [9 min], Hilltop Manor [2 min], Riverside Condos [6 min], Elmwood Terrace [4 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → Duplicate of EVT-0003
Step 9: CALL-0009 → ambulance ?
Step 10: CALL-0010 → fire fire_5

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Building's on fire on Second Avenue near Lakeview Residences! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Hilltop Manor                  | sev 3 | police_0 ETA 10 min | opened step 1
EVT-0002 | medical    | Elmwood Terrace                | sev 5 | ambulance_2 ETA 8 min | opened step 3
EVT-0003 | accident   | Hilltop Manor                  | sev 5 | ambulance_3 ETA 12 min | opened step 4
EVT-0005 | accident   | Elmwood Terrace                | sev 2 | HELD → ambulance_2 | opened step 6
EVT-0006 | crime      | Lakeview Residences            | sev 2 | police_1 ETA 18 min | opened step 7
EVT-0007 | accident   | Elmwood Terrace                | sev 4 | ambulance_4 ETA 8 min | opened step 9
EVT-0008 | fire       | Hilltop Manor                  | sev 1 | fire_5 ETA 4 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Hilltop Manor                  | ON_SCENE → EVT-0001
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0006
ambulance_2     | ambulance  | Elmwood Terrace                | ON_SCENE → EVT-0002
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0008
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Condos [7 min], Elmwood Terrace [8 min], Central Police Station [9 min], Riverside Market [9 min], Lakeview Residences [9 min]
Central Fire Station (fire_station) → Hilltop Manor [5 min], Northside Junction [5 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [9 min], Riverside Market [2 min], Elmwood Terrace [7 min], Northside Junction [9 min]
Hilltop Manor (residential) → Central Fire Station [5 min], Northside Junction [2 min], Elmwood Terrace [4 min]
Lakeview Residences (residential) → Riverside Condos [8 min], City Central Hospital [9 min], Riverside Market [18 min]
Riverside Condos (residential) → City Central Hospital [7 min], Central Fire Station [6 min], Lakeview Residences [8 min], Elmwood Terrace [4 min], Northside Junction [6 min]
Elmwood Terrace (residential) → City Central Hospital [8 min], Central Police Station [7 min], Hilltop Manor [4 min], Riverside Condos [4 min], Northside Junction [4 min], Riverside Market [8 min]
Riverside Market (commercial) → City Central Hospital [9 min], Central Police Station [2 min], Elmwood Terrace [8 min], Lakeview Residences [18 min]
Northside Junction (road_junction) → Central Fire Station [5 min], Central Police Station [9 min], Hilltop Manor [2 min], Riverside Condos [6 min], Elmwood Terrace [4 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → ambulance ?
Step 10: CALL-0010 → fire fire_5
Step 11: CALL-0011 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Bad crash on Pine Road! Car flipped over near Elmwood Terrace. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0003 | accident   | Hilltop Manor                  | sev 5 | ambulance_3 ETA 12 min | opened step 4
EVT-0005 | accident   | Elmwood Terrace                | sev 2 | HELD → ambulance_2 | opened step 6
EVT-0006 | crime      | Lakeview Residences            | sev 2 | police_1 ETA 18 min | opened step 7
EVT-0007 | accident   | Elmwood Terrace                | sev 4 | ambulance_4 ETA 8 min | opened step 9
EVT-0008 | fire       | Hilltop Manor                  | sev 1 | fire_5 ETA 4 min | opened step 10
EVT-0009 | fire       | Lakeview Residences            | sev 5 | fire_6 ETA 13 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Hilltop Manor                  | RETURNING → EVT-0001
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0006
ambulance_2     | ambulance  | Elmwood Terrace                | RETURNING → EVT-0002
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0008
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0009
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Condos [7 min], Elmwood Terrace [8 min], Central Police Station [9 min], Riverside Market [9 min], Lakeview Residences [9 min]
Central Fire Station (fire_station) → Hilltop Manor [5 min], Northside Junction [5 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [9 min], Riverside Market [2 min], Elmwood Terrace [7 min], Northside Junction [9 min]
Hilltop Manor (residential) → Central Fire Station [5 min], Northside Junction [2 min], Elmwood Terrace [4 min]
Lakeview Residences (residential) → Riverside Condos [8 min], City Central Hospital [9 min], Riverside Market [18 min]
Riverside Condos (residential) → City Central Hospital [7 min], Central Fire Station [6 min], Lakeview Residences [8 min], Elmwood Terrace [4 min], Northside Junction [6 min]
Elmwood Terrace (residential) → City Central Hospital [8 min], Central Police Station [7 min], Hilltop Manor [4 min], Riverside Condos [4 min], Northside Junction [4 min], Riverside Market [8 min]
Riverside Market (commercial) → City Central Hospital [9 min], Central Police Station [2 min], Elmwood Terrace [8 min], Lakeview Residences [18 min]
Northside Junction (road_junction) → Central Fire Station [5 min], Central Police Station [9 min], Hilltop Manor [2 min], Riverside Condos [6 min], Elmwood Terrace [4 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → fire fire_5
Step 11: CALL-0011 → Duplicate of EVT-0002
Step 12: CALL-0012 → fire fire_6

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0007", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
I think I heard gunshots near 516 Main Avenue! People are running. I'm hiding inside Hilltop Manor, please send help!

=== ACTIVE EVENTS ===
EVT-0003 | accident   | Hilltop Manor                  | sev 5 | ambulance_3 ETA 12 min | opened step 4
EVT-0005 | accident   | Elmwood Terrace                | sev 2 | HELD → ambulance_2 | opened step 6
EVT-0006 | crime      | Lakeview Residences            | sev 2 | police_1 ETA 18 min | opened step 7
EVT-0007 | accident   | Elmwood Terrace                | sev 4 | ambulance_4 ETA 8 min | opened step 9
EVT-0008 | fire       | Hilltop Manor                  | sev 1 | fire_5 ETA 4 min | opened step 10
EVT-0009 | fire       | Lakeview Residences            | sev 5 | fire_6 ETA 13 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Hilltop Manor                  | RETURNING → EVT-0001
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0006
ambulance_2     | ambulance  | Elmwood Terrace                | RETURNING → EVT-0002
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_5          | fire       | Hilltop Manor                  | ON_SCENE → EVT-0008
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0009
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Condos [7 min], Elmwood Terrace [8 min], Central Police Station [9 min], Riverside Market [9 min], Lakeview Residences [9 min]
Central Fire Station (fire_station) → Hilltop Manor [5 min], Northside Junction [5 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [9 min], Riverside Market [2 min], Elmwood Terrace [7 min], Northside Junction [9 min]
Hilltop Manor (residential) → Central Fire Station [5 min], Northside Junction [2 min], Elmwood Terrace [4 min]
Lakeview Residences (residential) → Riverside Condos [8 min], City Central Hospital [9 min], Riverside Market [18 min]
Riverside Condos (residential) → City Central Hospital [7 min], Central Fire Station [6 min], Lakeview Residences [8 min], Elmwood Terrace [4 min], Northside Junction [6 min]
Elmwood Terrace (residential) → City Central Hospital [8 min], Central Police Station [7 min], Hilltop Manor [4 min], Riverside Condos [4 min], Northside Junction [4 min], Riverside Market [8 min]
Riverside Market (commercial) → City Central Hospital [9 min], Central Police Station [2 min], Elmwood Terrace [8 min], Lakeview Residences [18 min]
Northside Junction (road_junction) → Central Fire Station [5 min], Central Police Station [9 min], Hilltop Manor [2 min], Riverside Condos [6 min], Elmwood Terrace [4 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0002
Step 12: CALL-0012 → fire fire_6
Step 13: CALL-0013 → Duplicate of EVT-0007

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Someone fainted at Lakeview Residences. They're breathing okay now but look really pale. We're on Second Avenue.

=== ACTIVE EVENTS ===
EVT-0003 | accident   | Hilltop Manor                  | sev 5 | ambulance_3 ETA 12 min | opened step 4
EVT-0005 | accident   | Elmwood Terrace                | sev 2 | ambulance_2 ETA 8 min | opened step 6
EVT-0006 | crime      | Lakeview Residences            | sev 2 | police_1 ETA 18 min | opened step 7
EVT-0007 | accident   | Elmwood Terrace                | sev 4 | ambulance_4 ETA 8 min | opened step 9
EVT-0008 | fire       | Hilltop Manor                  | sev 1 | fire_5 ETA 4 min | opened step 10
EVT-0009 | fire       | Lakeview Residences            | sev 5 | fire_6 ETA 13 min | opened step 12
EVT-0010 | crime      | Hilltop Manor                  | sev 3 | police_0 ETA 10 min | opened step 14

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0010
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0006
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_5          | fire       | Hilltop Manor                  | ON_SCENE → EVT-0008
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0009
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Condos [7 min], Elmwood Terrace [8 min], Central Police Station [9 min], Riverside Market [9 min], Lakeview Residences [9 min]
Central Fire Station (fire_station) → Hilltop Manor [5 min], Northside Junction [5 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [9 min], Riverside Market [2 min], Elmwood Terrace [7 min], Northside Junction [9 min]
Hilltop Manor (residential) → Central Fire Station [5 min], Northside Junction [2 min], Elmwood Terrace [4 min]
Lakeview Residences (residential) → Riverside Condos [8 min], City Central Hospital [9 min], Riverside Market [18 min]
Riverside Condos (residential) → City Central Hospital [7 min], Central Fire Station [6 min], Lakeview Residences [8 min], Elmwood Terrace [4 min], Northside Junction [6 min]
Elmwood Terrace (residential) → City Central Hospital [8 min], Central Police Station [7 min], Hilltop Manor [4 min], Riverside Condos [4 min], Northside Junction [4 min], Riverside Market [8 min]
Riverside Market (commercial) → City Central Hospital [9 min], Central Police Station [2 min], Elmwood Terrace [8 min], Lakeview Residences [18 min]
Northside Junction (road_junction) → Central Fire Station [5 min], Central Police Station [9 min], Hilltop Manor [2 min], Riverside Condos [6 min], Elmwood Terrace [4 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → fire fire_6
Step 13: CALL-0013 → Duplicate of EVT-0007
Step 14: CALL-0014 → HOLD (police, waiting for police_0)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_2", "from_event_id": "EVT-0005", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
There's a break-in happening right now at 817 Second Avenue. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0003 | accident   | Hilltop Manor                  | sev 5 | ambulance_3 ETA 12 min | opened step 4
EVT-0005 | accident   | Elmwood Terrace                | sev 2 | HELD → ambulance_2 | opened step 6
EVT-0006 | crime      | Lakeview Residences            | sev 2 | police_1 ETA 18 min | opened step 7
EVT-0007 | accident   | Elmwood Terrace                | sev 4 | ambulance_4 ETA 8 min | opened step 9
EVT-0009 | fire       | Lakeview Residences            | sev 5 | fire_6 ETA 13 min | opened step 12
EVT-0010 | crime      | Hilltop Manor                  | sev 3 | police_0 ETA 10 min | opened step 14
EVT-0011 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 9 min | opened step 15

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0010
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0006
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0011
ambulance_3     | ambulance  | Hilltop Manor                  | ON_SCENE → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_5          | fire       | Hilltop Manor                  | RETURNING → EVT-0008
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0009
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Condos [7 min], Elmwood Terrace [8 min], Central Police Station [9 min], Riverside Market [9 min], Lakeview Residences [9 min]
Central Fire Station (fire_station) → Hilltop Manor [5 min], Northside Junction [5 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [9 min], Riverside Market [2 min], Elmwood Terrace [7 min], Northside Junction [9 min]
Hilltop Manor (residential) → Central Fire Station [5 min], Northside Junction [2 min], Elmwood Terrace [4 min]
Lakeview Residences (residential) → Riverside Condos [8 min], City Central Hospital [9 min], Riverside Market [18 min]
Riverside Condos (residential) → City Central Hospital [7 min], Central Fire Station [6 min], Lakeview Residences [8 min], Elmwood Terrace [4 min], Northside Junction [6 min]
Elmwood Terrace (residential) → City Central Hospital [8 min], Central Police Station [7 min], Hilltop Manor [4 min], Riverside Condos [4 min], Northside Junction [4 min], Riverside Market [8 min]
Riverside Market (commercial) → City Central Hospital [9 min], Central Police Station [2 min], Elmwood Terrace [8 min], Lakeview Residences [18 min]
Northside Junction (road_junction) → Central Fire Station [5 min], Central Police Station [9 min], Hilltop Manor [2 min], Riverside Condos [6 min], Elmwood Terrace [4 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → Duplicate of EVT-0007
Step 14: CALL-0014 → HOLD (police, waiting for police_0)
Step 15: CALL-0015 → ambulance ?

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
Active shooter at Lakeview Residences! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0003 | accident   | Hilltop Manor                  | sev 5 | ambulance_3 ETA 12 min | opened step 4
EVT-0005 | accident   | Elmwood Terrace                | sev 2 | HELD → ambulance_2 | opened step 6
EVT-0006 | crime      | Lakeview Residences            | sev 2 | police_1 ETA 18 min | opened step 7
EVT-0007 | accident   | Elmwood Terrace                | sev 4 | ambulance_4 ETA 8 min | opened step 9
EVT-0009 | fire       | Lakeview Residences            | sev 5 | fire_6 ETA 13 min | opened step 12
EVT-0010 | crime      | Hilltop Manor                  | sev 3 | police_0 ETA 10 min | opened step 14
EVT-0011 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 9 min | opened step 15
EVT-0012 | crime      | Lakeview Residences            | sev 1 | HELD → police_0 | opened step 16

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0010
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0006
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0011
ambulance_3     | ambulance  | Hilltop Manor                  | ON_SCENE → EVT-0003
ambulance_4     | ambulance  | Elmwood Terrace                | ON_SCENE → EVT-0007
fire_5          | fire       | Hilltop Manor                  | RETURNING → EVT-0008
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0009
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Condos [7 min], Elmwood Terrace [8 min], Central Police Station [9 min], Riverside Market [9 min], Lakeview Residences [9 min]
Central Fire Station (fire_station) → Hilltop Manor [5 min], Northside Junction [5 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [9 min], Riverside Market [2 min], Elmwood Terrace [7 min], Northside Junction [9 min]
Hilltop Manor (residential) → Central Fire Station [5 min], Northside Junction [2 min], Elmwood Terrace [4 min]
Lakeview Residences (residential) → Riverside Condos [8 min], City Central Hospital [9 min], Riverside Market [18 min]
Riverside Condos (residential) → City Central Hospital [7 min], Central Fire Station [6 min], Lakeview Residences [8 min], Elmwood Terrace [4 min], Northside Junction [6 min]
Elmwood Terrace (residential) → City Central Hospital [8 min], Central Police Station [7 min], Hilltop Manor [4 min], Riverside Condos [4 min], Northside Junction [4 min], Riverside Market [8 min]
Riverside Market (commercial) → City Central Hospital [9 min], Central Police Station [2 min], Elmwood Terrace [8 min], Lakeview Residences [18 min]
Northside Junction (road_junction) → Central Fire Station [5 min], Central Police Station [9 min], Hilltop Manor [2 min], Riverside Condos [6 min], Elmwood Terrace [4 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → HOLD (police, waiting for police_0)
Step 15: CALL-0015 → ambulance ?
Step 16: CALL-0016 → HOLD (police, waiting for police_0)

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0012", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
Multi-car pileup on Pine Road near Elmwood Terrace! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0005 | accident   | Elmwood Terrace                | sev 2 | HELD → ambulance_2 | opened step 6
EVT-0006 | crime      | Lakeview Residences            | sev 2 | police_1 ETA 18 min | opened step 7
EVT-0007 | accident   | Elmwood Terrace                | sev 4 | ambulance_4 ETA 8 min | opened step 9
EVT-0009 | fire       | Lakeview Residences            | sev 5 | fire_6 ETA 13 min | opened step 12
EVT-0010 | crime      | Hilltop Manor                  | sev 3 | police_0 ETA 10 min | opened step 14
EVT-0011 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 9 min | opened step 15
EVT-0012 | crime      | Lakeview Residences            | sev 1 | HELD → police_0 | opened step 16

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0010
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0006
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0011
ambulance_3     | ambulance  | Hilltop Manor                  | RETURNING → EVT-0003
ambulance_4     | ambulance  | Elmwood Terrace                | ON_SCENE → EVT-0007
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0009
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Condos [7 min], Elmwood Terrace [8 min], Central Police Station [9 min], Riverside Market [9 min], Lakeview Residences [9 min]
Central Fire Station (fire_station) → Hilltop Manor [5 min], Northside Junction [5 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [9 min], Riverside Market [2 min], Elmwood Terrace [7 min], Northside Junction [9 min]
Hilltop Manor (residential) → Central Fire Station [5 min], Northside Junction [2 min], Elmwood Terrace [4 min]
Lakeview Residences (residential) → Riverside Condos [8 min], City Central Hospital [9 min], Riverside Market [18 min]
Riverside Condos (residential) → City Central Hospital [7 min], Central Fire Station [6 min], Lakeview Residences [8 min], Elmwood Terrace [4 min], Northside Junction [6 min]
Elmwood Terrace (residential) → City Central Hospital [8 min], Central Police Station [7 min], Hilltop Manor [4 min], Riverside Condos [4 min], Northside Junction [4 min], Riverside Market [8 min]
Riverside Market (commercial) → City Central Hospital [9 min], Central Police Station [2 min], Elmwood Terrace [8 min], Lakeview Residences [18 min]
Northside Junction (road_junction) → Central Fire Station [5 min], Central Police Station [9 min], Hilltop Manor [2 min], Riverside Condos [6 min], Elmwood Terrace [4 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → ambulance ?
Step 16: CALL-0016 → HOLD (police, waiting for police_0)
Step 17: CALL-0017 → Duplicate of EVT-0012

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
There's a fire at 334 Pine Avenue! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0005 | accident   | Elmwood Terrace                | sev 2 | HELD → ambulance_2 | opened step 6
EVT-0006 | crime      | Lakeview Residences            | sev 2 | police_1 ETA 18 min | opened step 7
EVT-0009 | fire       | Lakeview Residences            | sev 5 | fire_6 ETA 13 min | opened step 12
EVT-0010 | crime      | Hilltop Manor                  | sev 3 | police_0 ETA 10 min | opened step 14
EVT-0011 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 9 min | opened step 15
EVT-0012 | crime      | Lakeview Residences            | sev 1 | HELD → police_0 | opened step 16

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0010
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0006
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0011
ambulance_3     | ambulance  | Hilltop Manor                  | RETURNING → EVT-0003
ambulance_4     | ambulance  | Elmwood Terrace                | RETURNING → EVT-0007
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0009
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Condos [7 min], Elmwood Terrace [8 min], Central Police Station [9 min], Riverside Market [9 min], Lakeview Residences [9 min]
Central Fire Station (fire_station) → Hilltop Manor [5 min], Northside Junction [5 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [9 min], Riverside Market [2 min], Elmwood Terrace [7 min], Northside Junction [9 min]
Hilltop Manor (residential) → Central Fire Station [5 min], Northside Junction [2 min], Elmwood Terrace [4 min]
Lakeview Residences (residential) → Riverside Condos [8 min], City Central Hospital [9 min], Riverside Market [18 min]
Riverside Condos (residential) → City Central Hospital [7 min], Central Fire Station [6 min], Lakeview Residences [8 min], Elmwood Terrace [4 min], Northside Junction [6 min]
Elmwood Terrace (residential) → City Central Hospital [8 min], Central Police Station [7 min], Hilltop Manor [4 min], Riverside Condos [4 min], Northside Junction [4 min], Riverside Market [8 min]
Riverside Market (commercial) → City Central Hospital [9 min], Central Police Station [2 min], Elmwood Terrace [8 min], Lakeview Residences [18 min]
Northside Junction (road_junction) → Central Fire Station [5 min], Central Police Station [9 min], Hilltop Manor [2 min], Riverside Condos [6 min], Elmwood Terrace [4 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → HOLD (police, waiting for police_0)
Step 17: CALL-0017 → Duplicate of EVT-0012
Step 18: CALL-0018 → Duplicate of EVT-0005

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
There's a man having chest pains at 401 Pine Avenue. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0005 | accident   | Elmwood Terrace                | sev 2 | HELD → ambulance_2 | opened step 6
EVT-0006 | crime      | Lakeview Residences            | sev 2 | police_1 ETA 18 min | opened step 7
EVT-0009 | fire       | Lakeview Residences            | sev 5 | fire_6 ETA 13 min | opened step 12
EVT-0010 | crime      | Hilltop Manor                  | sev 3 | police_0 ETA 10 min | opened step 14
EVT-0011 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 9 min | opened step 15
EVT-0012 | crime      | Lakeview Residences            | sev 1 | HELD → police_0 | opened step 16
EVT-0013 | fire       | Riverside Condos               | sev 3 | fire_5 ETA 5 min | opened step 19

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0010
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0006
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0011
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | Elmwood Terrace                | RETURNING → EVT-0007
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0013
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0009
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Riverside Condos [7 min], Elmwood Terrace [8 min], Central Police Station [9 min], Riverside Market [9 min], Lakeview Residences [9 min]
Central Fire Station (fire_station) → Hilltop Manor [5 min], Northside Junction [5 min], Riverside Condos [6 min]
Central Police Station (police_station) → City Central Hospital [9 min], Riverside Market [2 min], Elmwood Terrace [7 min], Northside Junction [9 min]
Hilltop Manor (residential) → Central Fire Station [5 min], Northside Junction [2 min], Elmwood Terrace [4 min]
Lakeview Residences (residential) → Riverside Condos [8 min], City Central Hospital [9 min], Riverside Market [18 min]
Riverside Condos (residential) → City Central Hospital [7 min], Central Fire Station [6 min], Lakeview Residences [8 min], Elmwood Terrace [4 min], Northside Junction [6 min]
Elmwood Terrace (residential) → City Central Hospital [8 min], Central Police Station [7 min], Hilltop Manor [4 min], Riverside Condos [4 min], Northside Junction [4 min], Riverside Market [8 min]
Riverside Market (commercial) → City Central Hospital [9 min], Central Police Station [2 min], Elmwood Terrace [8 min], Lakeview Residences [18 min]
Northside Junction (road_junction) → Central Fire Station [5 min], Central Police Station [9 min], Hilltop Manor [2 min], Riverside Condos [6 min], Elmwood Terrace [4 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → Duplicate of EVT-0012
Step 18: CALL-0018 → Duplicate of EVT-0005
Step 19: CALL-0019 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}