[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Building's on fire on Main Street near Riverside Market! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Riverside Market               | sev 5 | ambulance_4 ETA 17 min | opened step 2
EVT-0003 | accident   | Riverside Market               | sev 1 | ambulance_5 ETA 17 min | opened step 5
EVT-0004 | crime      | Aspen Ridge                    | sev 1 | police_0 ETA 5 min | opened step 9
EVT-0005 | fire       | Lakeview Residences            | sev 5 | fire_6 ETA 12 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Aspen Ridge                    | ON_SCENE → EVT-0004
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005
fire_7          | fire       | Westside Fire Department       | FREE
fire_8          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Westside Fire Department [3 min], Parkside Shopping Center [9 min], Aspen Ridge [12 min], Lakeview Residences [12 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Aspen Ridge [7 min], Parkside Shopping Center [9 min], Westway Intersection [13 min], Riverside Market [16 min]
Metro Police HQ (police_station) → Westway Intersection [3 min], Aspen Ridge [6 min], Lakeview Residences [6 min], Parkside Shopping Center [7 min]
Aspen Ridge (residential) → Riverside General Hospital [12 min], Westside Fire Department [7 min], Metro Police HQ [6 min], Westway Intersection [6 min], Cedar Park Village [13 min], Lakeview Residences [8 min], Parkside Shopping Center [6 min]
Cedar Park Village (residential) → Riverside Market [3 min], Parkside Shopping Center [7 min], Lakeview Residences [8 min], Aspen Ridge [13 min]
Lakeview Residences (residential) → Riverside General Hospital [12 min], Metro Police HQ [6 min], Cedar Park Village [8 min], Parkside Shopping Center [3 min], Aspen Ridge [8 min], Riverside Market [6 min], Westway Intersection [8 min]
Parkside Shopping Center (commercial) → Riverside General Hospital [9 min], Westside Fire Department [9 min], Metro Police HQ [7 min], Cedar Park Village [7 min], Lakeview Residences [3 min], Aspen Ridge [6 min], Riverside Market [8 min], Westway Intersection [8 min]
Riverside Market (commercial) → Westside Fire Department [16 min], Cedar Park Village [3 min], Lakeview Residences [6 min], Parkside Shopping Center [8 min]
Westway Intersection (road_junction) → Westside Fire Department [13 min], Metro Police HQ [3 min], Aspen Ridge [6 min], Lakeview Residences [8 min], Parkside Shopping Center [8 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0002
Step 13: CALL-0013 → fire fire_6
Step 14: CALL-0014 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's a break-in happening right now at 423 First Street. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]
Central Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]
Central Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]
Birchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]
Spring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]
Cedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]
Sunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]
Downtown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
I think I heard gunshots near 242 First Street! People are running. I'm hiding inside Birchwood Place, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Birchwood Place                | sev 4 | police_0 ETA 3 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]
Central Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]
Central Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]
Birchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]
Spring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]
Cedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]
Sunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]
Downtown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Oh god, the whole kitchen is on fire at 551 First Street! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Birchwood Place                | sev 4 | police_0 ETA 3 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]
Central Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]
Central Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]
Birchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]
Spring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]
Cedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]
Sunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]
Downtown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Someone fainted at Elmwood Terrace. They're breathing okay now but look really pale. We're on Park Avenue.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Birchwood Place                | sev 4 | police_0 ETA 3 min | opened step 1
EVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Birchwood Place                | ON_SCENE → EVT-0001
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]
Central Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]
Central Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]
Birchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]
Spring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]
Cedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]
Sunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]
Downtown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Yeah there's a small fire in a dumpster near Cedar Park Village on Third Street. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Birchwood Place                | sev 4 | police_0 ETA 3 min | opened step 1
EVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3
EVT-0003 | medical    | Elmwood Terrace                | sev 4 | ambulance_3 ETA 4 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Birchwood Place                | ON_SCENE → EVT-0001
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]
Central Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]
Central Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]
Birchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]
Spring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]
Cedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]
Sunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]
Downtown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → fire fire_6
Step 4: CALL-0004 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Oh god, the whole kitchen is on fire at 452 First Street! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3
EVT-0003 | medical    | Elmwood Terrace                | sev 4 | ambulance_3 ETA 4 min | opened step 4
EVT-0004 | fire       | Cedar Park Village             | sev 2 | fire_7 ETA 10 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Birchwood Place                | RETURNING → EVT-0001
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]
Central Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]
Central Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]
Birchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]
Spring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]
Cedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]
Sunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]
Downtown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → fire fire_6
Step 4: CALL-0004 → ambulance ambulance_3
Step 5: CALL-0005 → fire fire_7

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_7", "from_event_id": "EVT-0004", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
There's a fire at 322 Pine Lane! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3
EVT-0003 | medical    | Elmwood Terrace                | sev 4 | ambulance_3 ETA 4 min | opened step 4
EVT-0004 | fire       | Cedar Park Village             | sev 2 | UNASSIGNED | opened step 5
EVT-0005 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 17 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Birchwood Place                | RETURNING → EVT-0001
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]
Central Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]
Central Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]
Birchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]
Spring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]
Cedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]
Sunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]
Downtown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → ambulance ambulance_3
Step 5: CALL-0005 → fire fire_7
Step 6: CALL-0006 → fire ?

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Building's on fire on Third Street near Cedar Park Village! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3
EVT-0003 | medical    | Elmwood Terrace                | sev 4 | ambulance_3 ETA 4 min | opened step 4
EVT-0004 | fire       | Cedar Park Village             | sev 2 | UNASSIGNED | opened step 5
EVT-0005 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 17 min | opened step 6
EVT-0006 | fire       | Sunset Villas                  | sev 2 | HELD → fire_6 | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Elmwood Terrace                | ON_SCENE → EVT-0003
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]
Central Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]
Central Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]
Birchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]
Spring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]
Cedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]
Sunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]
Downtown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → fire fire_7
Step 6: CALL-0006 → fire ?
Step 7: CALL-0007 → HOLD (fire, waiting for fire_6)

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Someone's not breathing at Birchwood Place! A bystander is doing CPR. Please send an ambulance to First Street immediately!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3
EVT-0003 | medical    | Elmwood Terrace                | sev 4 | ambulance_3 ETA 4 min | opened step 4
EVT-0004 | fire       | Cedar Park Village             | sev 2 | UNASSIGNED | opened step 5
EVT-0005 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 17 min | opened step 6
EVT-0006 | fire       | Sunset Villas                  | sev 2 | HELD → fire_6 | opened step 7
EVT-0007 | fire       | Cedar Park Village             | sev 2 | HELD → fire_6 | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Elmwood Terrace                | ON_SCENE → EVT-0003
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]
Central Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]
Central Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]
Birchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]
Spring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]
Cedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]
Sunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]
Downtown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → fire ?
Step 7: CALL-0007 → HOLD (fire, waiting for fire_6)
Step 8: CALL-0008 → HOLD (fire, waiting for fire_6)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Bad crash on Third Street! Car flipped over near Cedar Park Village. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3
EVT-0005 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 17 min | opened step 6
EVT-0006 | fire       | Sunset Villas                  | sev 2 | HELD → fire_6 | opened step 7
EVT-0007 | fire       | Cedar Park Village             | sev 2 | HELD → fire_6 | opened step 8
EVT-0008 | medical    | Birchwood Place                | sev 4 | ambulance_4 ETA 10 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Elmwood Terrace                | RETURNING → EVT-0003
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0008
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]
Central Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]
Central Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]
Birchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]
Spring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]
Cedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]
Sunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]
Downtown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → HOLD (fire, waiting for fire_6)
Step 8: CALL-0008 → HOLD (fire, waiting for fire_6)
Step 9: CALL-0009 → ambulance ambulance_4

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 311 Park Avenue, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3
EVT-0005 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 17 min | opened step 6
EVT-0006 | fire       | Sunset Villas                  | sev 2 | HELD → fire_6 | opened step 7
EVT-0007 | fire       | Cedar Park Village             | sev 2 | HELD → fire_6 | opened step 8
EVT-0008 | medical    | Birchwood Place                | sev 4 | ambulance_4 ETA 10 min | opened step 9
EVT-0009 | accident   | Cedar Park Village             | sev 2 | ambulance_5 ETA 7 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Elmwood Terrace                | RETURNING → EVT-0003
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0008
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]
Central Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]
Central Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]
Birchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]
Spring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]
Cedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]
Sunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]
Downtown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → HOLD (fire, waiting for fire_6)
Step 9: CALL-0009 → ambulance ambulance_4
Step 10: CALL-0010 → ambulance ambulance_5

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_5", "from_event_id": "EVT-0009", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Hello, my neighbor fell and hurt her ankle at 596 Park Avenue. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3
EVT-0005 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 17 min | opened step 6
EVT-0006 | fire       | Sunset Villas                  | sev 2 | HELD → fire_6 | opened step 7
EVT-0007 | fire       | Cedar Park Village             | sev 2 | HELD → fire_6 | opened step 8
EVT-0008 | medical    | Birchwood Place                | sev 4 | ambulance_4 ETA 10 min | opened step 9
EVT-0009 | accident   | Cedar Park Village             | sev 2 | UNASSIGNED | opened step 10
EVT-0010 | medical    | Elmwood Terrace                | sev 5 | ambulance_5 ETA 4 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0008
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0010
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]
Central Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]
Central Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]
Birchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]
Spring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]
Cedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]
Sunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]
Downtown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → ambulance ambulance_4
Step 10: CALL-0010 → ambulance ambulance_5
Step 11: CALL-0011 → ambulance ?

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0010", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
A cyclist got hit by a car near Downtown Mall. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3
EVT-0005 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 17 min | opened step 6
EVT-0006 | fire       | Sunset Villas                  | sev 2 | HELD → fire_6 | opened step 7
EVT-0007 | fire       | Cedar Park Village             | sev 2 | HELD → fire_6 | opened step 8
EVT-0008 | medical    | Birchwood Place                | sev 4 | ambulance_4 ETA 10 min | opened step 9
EVT-0009 | accident   | Cedar Park Village             | sev 2 | UNASSIGNED | opened step 10
EVT-0010 | medical    | Elmwood Terrace                | sev 5 | ambulance_5 ETA 4 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0008
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0010
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]
Central Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]
Central Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]
Birchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]
Spring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]
Cedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]
Sunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]
Downtown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → ambulance ambulance_5
Step 11: CALL-0011 → ambulance ?
Step 12: CALL-0012 → Duplicate of EVT-0010

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
There's a fire at 260 Third Street! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3
EVT-0005 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 17 min | opened step 6
EVT-0006 | fire       | Sunset Villas                  | sev 2 | HELD → fire_6 | opened step 7
EVT-0007 | fire       | Cedar Park Village             | sev 2 | HELD → fire_6 | opened step 8
EVT-0008 | medical    | Birchwood Place                | sev 4 | ambulance_4 ETA 10 min | opened step 9
EVT-0009 | accident   | Cedar Park Village             | sev 2 | UNASSIGNED | opened step 10
EVT-0010 | medical    | Elmwood Terrace                | sev 5 | ambulance_5 ETA 4 min | opened step 11
EVT-0011 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 9 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0011
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0008
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0010
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]
Central Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]
Central Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]
Birchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]
Spring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]
Cedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]
Sunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]
Downtown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → ambulance ?
Step 12: CALL-0012 → Duplicate of EVT-0010
Step 13: CALL-0013 → ambulance ambulance_3

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0007", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Bad crash on Third Street! Car flipped over near Cedar Park Village. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3
EVT-0005 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 17 min | opened step 6
EVT-0006 | fire       | Sunset Villas                  | sev 2 | HELD → fire_6 | opened step 7
EVT-0007 | fire       | Cedar Park Village             | sev 2 | HELD → fire_6 | opened step 8
EVT-0008 | medical    | Birchwood Place                | sev 4 | ambulance_4 ETA 10 min | opened step 9
EVT-0010 | medical    | Elmwood Terrace                | sev 5 | ambulance_5 ETA 4 min | opened step 11
EVT-0011 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 9 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0011
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0008
ambulance_5     | ambulance  | Elmwood Terrace                | ON_SCENE → EVT-0010
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]
Central Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]
Central Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]
Birchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]
Spring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]
Cedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]
Sunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]
Downtown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0010
Step 13: CALL-0013 → ambulance ambulance_3
Step 14: CALL-0014 → Duplicate of EVT-0007

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
Someone's not breathing at Elmwood Terrace! A bystander is doing CPR. Please send an ambulance to Park Avenue immediately!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3
EVT-0005 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 17 min | opened step 6
EVT-0006 | fire       | Sunset Villas                  | sev 2 | HELD → fire_6 | opened step 7
EVT-0007 | fire       | Cedar Park Village             | sev 2 | HELD → fire_6 | opened step 8
EVT-0008 | medical    | Birchwood Place                | sev 4 | ambulance_4 ETA 10 min | opened step 9
EVT-0010 | medical    | Elmwood Terrace                | sev 5 | ambulance_5 ETA 4 min | opened step 11
EVT-0011 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 9 min | opened step 13
EVT-0012 | accident   | Cedar Park Village             | sev 3 | HELD → ambulance_5 | opened step 15

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0011
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0008
ambulance_5     | ambulance  | Elmwood Terrace                | ON_SCENE → EVT-0010
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]
Central Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]
Central Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]
Birchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]
Spring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]
Cedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]
Sunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]
Downtown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → ambulance ambulance_3
Step 14: CALL-0014 → Duplicate of EVT-0007
Step 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_5)

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0010", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
Building's on fire on Pine Lane near Sunset Villas! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3
EVT-0005 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 17 min | opened step 6
EVT-0006 | fire       | Sunset Villas                  | sev 2 | HELD → fire_6 | opened step 7
EVT-0007 | fire       | Cedar Park Village             | sev 2 | HELD → fire_6 | opened step 8
EVT-0008 | medical    | Birchwood Place                | sev 4 | ambulance_4 ETA 10 min | opened step 9
EVT-0011 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 9 min | opened step 13
EVT-0012 | accident   | Cedar Park Village             | sev 3 | HELD → ambulance_5 | opened step 15

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0011
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0008
ambulance_5     | ambulance  | Elmwood Terrace                | RETURNING → EVT-0010
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]
Central Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]
Central Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]
Birchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]
Spring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]
Cedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]
Sunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]
Downtown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → Duplicate of EVT-0007
Step 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_5)
Step 16: CALL-0016 → Duplicate of EVT-0010

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0006", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
There's a massive fire — the whole block near Downtown Mall is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3
EVT-0005 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 17 min | opened step 6
EVT-0006 | fire       | Sunset Villas                  | sev 2 | HELD → fire_6 | opened step 7
EVT-0007 | fire       | Cedar Park Village             | sev 2 | HELD → fire_6 | opened step 8
EVT-0008 | medical    | Birchwood Place                | sev 4 | ambulance_4 ETA 10 min | opened step 9
EVT-0011 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 9 min | opened step 13
EVT-0012 | accident   | Cedar Park Village             | sev 3 | HELD → ambulance_5 | opened step 15

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0011
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0008
ambulance_5     | ambulance  | Elmwood Terrace                | RETURNING → EVT-0010
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]
Central Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]
Central Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]
Birchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]
Spring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]
Cedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]
Sunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]
Downtown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_5)
Step 16: CALL-0016 → Duplicate of EVT-0010
Step 17: CALL-0017 → Duplicate of EVT-0006

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
Yeah there's a small fire in a dumpster near Birchwood Place on First Street. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3
EVT-0005 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 17 min | opened step 6
EVT-0006 | fire       | Sunset Villas                  | sev 2 | HELD → fire_6 | opened step 7
EVT-0007 | fire       | Cedar Park Village             | sev 2 | HELD → fire_6 | opened step 8
EVT-0008 | medical    | Birchwood Place                | sev 4 | ambulance_4 ETA 10 min | opened step 9
EVT-0011 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 9 min | opened step 13
EVT-0012 | accident   | Cedar Park Village             | sev 3 | ambulance_5 ETA 7 min | opened step 15
EVT-0013 | fire       | Downtown Mall                  | sev 2 | HELD → fire_6 | opened step 18

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0011
ambulance_4     | ambulance  | Birchwood Place                | ON_SCENE → EVT-0008
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0012
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]
Central Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]
Central Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]
Birchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]
Spring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]
Cedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]
Sunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]
Downtown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → Duplicate of EVT-0010
Step 17: CALL-0017 → Duplicate of EVT-0006
Step 18: CALL-0018 → HOLD (fire, waiting for fire_6)

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
There's a fight outside Sunset Villas on Pine Lane. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Birchwood Place                | sev 2 | fire_6 ETA 17 min | opened step 3
EVT-0005 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 17 min | opened step 6
EVT-0006 | fire       | Sunset Villas                  | sev 2 | HELD → fire_6 | opened step 7
EVT-0007 | fire       | Cedar Park Village             | sev 2 | HELD → fire_6 | opened step 8
EVT-0008 | medical    | Birchwood Place                | sev 4 | ambulance_4 ETA 10 min | opened step 9
EVT-0011 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 9 min | opened step 13
EVT-0012 | accident   | Cedar Park Village             | sev 3 | ambulance_5 ETA 7 min | opened step 15
EVT-0013 | fire       | Downtown Mall                  | sev 2 | HELD → fire_6 | opened step 18

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0011
ambulance_4     | ambulance  | Birchwood Place                | ON_SCENE → EVT-0008
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0012
fire_6          | fire       | Birchwood Place                | ON_SCENE → EVT-0002
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [5 min], Elmwood Terrace [4 min], Central Fire Station [8 min], Central Police Station [6 min], Spring Meadow Estates [8 min], Cedar Park Village [7 min]
Central Fire Station (fire_station) → Elmwood Terrace [4 min], St. Mary's Medical Center [8 min], Cedar Park Village [10 min]
Central Police Station (police_station) → Downtown Mall [3 min], Sunset Villas [4 min], Birchwood Place [4 min], St. Mary's Medical Center [6 min], Cedar Park Village [11 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [4 min], Central Fire Station [4 min], Cedar Park Village [9 min], Spring Meadow Estates [10 min]
Birchwood Place (residential) → Central Police Station [4 min], Sunset Villas [5 min], Southbound Overpass [7 min]
Spring Meadow Estates (residential) → Elmwood Terrace [10 min], Downtown Mall [5 min], St. Mary's Medical Center [8 min]
Cedar Park Village (residential) → Central Police Station [11 min], Elmwood Terrace [9 min], Southbound Overpass [3 min], St. Mary's Medical Center [7 min], Central Fire Station [10 min]
Sunset Villas (residential) → Central Police Station [4 min], Birchwood Place [5 min]
Downtown Mall (commercial) → Central Police Station [3 min], Spring Meadow Estates [5 min], Southbound Overpass [9 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [5 min], Cedar Park Village [3 min], Birchwood Place [7 min], Downtown Mall [9 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → Duplicate of EVT-0006
Step 18: CALL-0018 → HOLD (fire, waiting for fire_6)
Step 19: CALL-0019 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Pedestrian hit by a truck at River Avenue near Aspen Ridge. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Cedar Park Village [1 min], Aspen Ridge [7 min], Central Police Station [8 min], Northside Junction [10 min], Parkside Shopping Center [12 min]
Engine House No. 1 (fire_station) → Central Police Station [7 min], Downtown Mall [9 min], Aspen Ridge [12 min], Pinecrest Homes [12 min]
Central Police Station (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [7 min], Aspen Ridge [6 min], Cedar Park Village [7 min], Downtown Mall [8 min]
Pinecrest Homes (residential) → Engine House No. 1 [12 min], Lakeview Residences [2 min], Parkside Shopping Center [6 min], Elmwood Terrace [12 min], Downtown Mall [6 min]
Aspen Ridge (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [12 min], Central Police Station [6 min], Downtown Mall [4 min], Parkside Shopping Center [7 min], Cedar Park Village [7 min], Northside Junction [7 min]
Cedar Park Village (residential) → St. Mary's Medical Center [1 min], Central Police Station [7 min], Aspen Ridge [7 min], Lakeview Residences [16 min]
Elmwood Terrace (residential) → Pinecrest Homes [12 min], Northside Junction [4 min], Parkside Shopping Center [7 min], Downtown Mall [9 min]
Lakeview Residences (residential) → Pinecrest Homes [2 min], Cedar Park Village [16 min], Parkside Shopping Center [7 min], Downtown Mall [6 min]
Downtown Mall (commercial) → Engine House No. 1 [9 min], Central Police Station [8 min], Aspen Ridge [4 min], Lakeview Residences [6 min], Parkside Shopping Center [2 min], Pinecrest Homes [6 min], Elmwood Terrace [9 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [12 min], Pinecrest Homes [6 min], Aspen Ridge [7 min], Elmwood Terrace [7 min], Lakeview Residences [7 min], Downtown Mall [2 min], Northside Junction [5 min]
Northside Junction (road_junction) → St. Mary's Medical Center [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min], Aspen Ridge [7 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Building's on fire on Elm Lane near Aspen Ridge! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Aspen Ridge                    | sev 4 | ambulance_2 ETA 6 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Cedar Park Village [1 min], Aspen Ridge [7 min], Central Police Station [8 min], Northside Junction [10 min], Parkside Shopping Center [12 min]
Engine House No. 1 (fire_station) → Central Police Station [7 min], Downtown Mall [9 min], Aspen Ridge [12 min], Pinecrest Homes [12 min]
Central Police Station (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [7 min], Aspen Ridge [6 min], Cedar Park Village [7 min], Downtown Mall [8 min]
Pinecrest Homes (residential) → Engine House No. 1 [12 min], Lakeview Residences [2 min], Parkside Shopping Center [6 min], Elmwood Terrace [12 min], Downtown Mall [6 min]
Aspen Ridge (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [12 min], Central Police Station [6 min], Downtown Mall [4 min], Parkside Shopping Center [7 min], Cedar Park Village [7 min], Northside Junction [7 min]
Cedar Park Village (residential) → St. Mary's Medical Center [1 min], Central Police Station [7 min], Aspen Ridge [7 min], Lakeview Residences [16 min]
Elmwood Terrace (residential) → Pinecrest Homes [12 min], Northside Junction [4 min], Parkside Shopping Center [7 min], Downtown Mall [9 min]
Lakeview Residences (residential) → Pinecrest Homes [2 min], Cedar Park Village [16 min], Parkside Shopping Center [7 min], Downtown Mall [6 min]
Downtown Mall (commercial) → Engine House No. 1 [9 min], Central Police Station [8 min], Aspen Ridge [4 min], Lakeview Residences [6 min], Parkside Shopping Center [2 min], Pinecrest Homes [6 min], Elmwood Terrace [9 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [12 min], Pinecrest Homes [6 min], Aspen Ridge [7 min], Elmwood Terrace [7 min], Lakeview Residences [7 min], Downtown Mall [2 min], Northside Junction [5 min]
Northside Junction (road_junction) → St. Mary's Medical Center [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min], Aspen Ridge [7 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Someone fainted at Lakeview Residences. They're breathing okay now but look really pale. We're on Oak Road.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Aspen Ridge                    | sev 4 | ambulance_2 ETA 6 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 1 | fire_4 ETA 11 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Cedar Park Village [1 min], Aspen Ridge [7 min], Central Police Station [8 min], Northside Junction [10 min], Parkside Shopping Center [12 min]
Engine House No. 1 (fire_station) → Central Police Station [7 min], Downtown Mall [9 min], Aspen Ridge [12 min], Pinecrest Homes [12 min]
Central Police Station (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [7 min], Aspen Ridge [6 min], Cedar Park Village [7 min], Downtown Mall [8 min]
Pinecrest Homes (residential) → Engine House No. 1 [12 min], Lakeview Residences [2 min], Parkside Shopping Center [6 min], Elmwood Terrace [12 min], Downtown Mall [6 min]
Aspen Ridge (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [12 min], Central Police Station [6 min], Downtown Mall [4 min], Parkside Shopping Center [7 min], Cedar Park Village [7 min], Northside Junction [7 min]
Cedar Park Village (residential) → St. Mary's Medical Center [1 min], Central Police Station [7 min], Aspen Ridge [7 min], Lakeview Residences [16 min]
Elmwood Terrace (residential) → Pinecrest Homes [12 min], Northside Junction [4 min], Parkside Shopping Center [7 min], Downtown Mall [9 min]
Lakeview Residences (residential) → Pinecrest Homes [2 min], Cedar Park Village [16 min], Parkside Shopping Center [7 min], Downtown Mall [6 min]
Downtown Mall (commercial) → Engine House No. 1 [9 min], Central Police Station [8 min], Aspen Ridge [4 min], Lakeview Residences [6 min], Parkside Shopping Center [2 min], Pinecrest Homes [6 min], Elmwood Terrace [9 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [12 min], Pinecrest Homes [6 min], Aspen Ridge [7 min], Elmwood Terrace [7 min], Lakeview Residences [7 min], Downtown Mall [2 min], Northside Junction [5 min]
Northside Junction (road_junction) → St. Mary's Medical Center [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min], Aspen Ridge [7 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → fire fire_4

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's been some kind of mass incident at Aspen Ridge — multiple people down, some not moving. We need everything, Elm Lane entrance.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Aspen Ridge                    | sev 4 | ambulance_2 ETA 6 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 1 | fire_4 ETA 11 min | opened step 2
EVT-0003 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 16 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Cedar Park Village [1 min], Aspen Ridge [7 min], Central Police Station [8 min], Northside Junction [10 min], Parkside Shopping Center [12 min]
Engine House No. 1 (fire_station) → Central Police Station [7 min], Downtown Mall [9 min], Aspen Ridge [12 min], Pinecrest Homes [12 min]
Central Police Station (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [7 min], Aspen Ridge [6 min], Cedar Park Village [7 min], Downtown Mall [8 min]
Pinecrest Homes (residential) → Engine House No. 1 [12 min], Lakeview Residences [2 min], Parkside Shopping Center [6 min], Elmwood Terrace [12 min], Downtown Mall [6 min]
Aspen Ridge (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [12 min], Central Police Station [6 min], Downtown Mall [4 min], Parkside Shopping Center [7 min], Cedar Park Village [7 min], Northside Junction [7 min]
Cedar Park Village (residential) → St. Mary's Medical Center [1 min], Central Police Station [7 min], Aspen Ridge [7 min], Lakeview Residences [16 min]
Elmwood Terrace (residential) → Pinecrest Homes [12 min], Northside Junction [4 min], Parkside Shopping Center [7 min], Downtown Mall [9 min]
Lakeview Residences (residential) → Pinecrest Homes [2 min], Cedar Park Village [16 min], Parkside Shopping Center [7 min], Downtown Mall [6 min]
Downtown Mall (commercial) → Engine House No. 1 [9 min], Central Police Station [8 min], Aspen Ridge [4 min], Lakeview Residences [6 min], Parkside Shopping Center [2 min], Pinecrest Homes [6 min], Elmwood Terrace [9 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [12 min], Pinecrest Homes [6 min], Aspen Ridge [7 min], Elmwood Terrace [7 min], Lakeview Residences [7 min], Downtown Mall [2 min], Northside Junction [5 min]
Northside Junction (road_junction) → St. Mary's Medical Center [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min], Aspen Ridge [7 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → fire fire_4
Step 3: CALL-0003 → ambulance ambulance_3

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
I just got mugged near Elmwood Terrace! The guy ran towards First Street. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Aspen Ridge                    | sev 4 | ambulance_2 ETA 6 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 1 | fire_4 ETA 11 min | opened step 2
EVT-0003 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 16 min | opened step 3
EVT-0004 | medical    | Aspen Ridge                    | sev 3 | HELD → ambulance_2 | opened step 4

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Cedar Park Village [1 min], Aspen Ridge [7 min], Central Police Station [8 min], Northside Junction [10 min], Parkside Shopping Center [12 min]
Engine House No. 1 (fire_station) → Central Police Station [7 min], Downtown Mall [9 min], Aspen Ridge [12 min], Pinecrest Homes [12 min]
Central Police Station (police_station) → St. Mary's Medical Center [8 min], Engine House No. 1 [7 min], Aspen Ridge [6 min], Cedar Park Village [7 min], Downtown Mall [8 min]
Pinecrest Homes (residential) → Engine House No. 1 [12 min], Lakeview Residences [2 min], Parkside Shopping Center [6 min], Elmwood Terrace [12 min], Downtown Mall [6 min]
Aspen Ridge (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [12 min], Central Police Station [6 min], Downtown Mall [4 min], Parkside Shopping Center [7 min], Cedar Park Village [7 min], Northside Junction [7 min]
Cedar Park Village (residential) → St. Mary's Medical Center [1 min], Central Police Station [7 min], Aspen Ridge [7 min], Lakeview Residences [16 min]
Elmwood Terrace (residential) → Pinecrest Homes [12 min], Northside Junction [4 min], Parkside Shopping Center [7 min], Downtown Mall [9 min]
Lakeview Residences (residential) → Pinecrest Homes [2 min], Cedar Park Village [16 min], Parkside Shopping Center [7 min], Downtown Mall [6 min]
Downtown Mall (commercial) → Engine House No. 1 [9 min], Central Police Station [8 min], Aspen Ridge [4 min], Lakeview Residences [6 min], Parkside Shopping Center [2 min], Pinecrest Homes [6 min], Elmwood Terrace [9 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [12 min], Pinecrest Homes [6 min], Aspen Ridge [7 min], Elmwood Terrace [7 min], Lakeview Residences [7 min], Downtown Mall [2 min], Northside Junction [5 min]
Northside Junction (road_junction) → St. Mary's Medical Center [10 min], Elmwood Terrace [4 min], Parkside Shopping Center [5 min], Aspen Ridge [7 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → fire fire_4
Step 3: CALL-0003 → ambulance ambulance_3
Step 4: CALL-0004 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}