[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Building's on fire on Main Street near Riverside Market! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Market               | sev 3 | ambulance_2 ETA 11 min | opened step 1
EVT-0003 | fire       | Oakwood Apartments             | sev 2 | fire_6 ETA 6 min | opened step 7
EVT-0004 | accident   | Sunset Villas                  | sev 4 | ambulance_3 ETA 10 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Riverside Market               | ON_SCENE → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Sunset Villas                  | RETURNING → EVT-0002
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [6 min], Engine House No. 1 [6 min], Central Police Station [6 min], Magnolia Gardens [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [6 min], Central Police Station [1 min], Riverside Market [6 min], Sunset Villas [4 min], Elmwood Terrace [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [6 min], Engine House No. 1 [1 min], Riverside Market [6 min], Magnolia Gardens [6 min], Elmwood Terrace [6 min], Sunset Villas [8 min], Oakwood Apartments [6 min]
Elmwood Terrace (residential) → Riverside Market [3 min], Central Police Station [6 min], Engine House No. 1 [8 min], Magnolia Gardens [11 min]
Sunset Villas (residential) → Engine House No. 1 [4 min], Central Police Station [8 min], Riverside Market [9 min]
Riverside Condos (residential) → Central Crossroads [4 min], Riverside Market [7 min], Magnolia Gardens [9 min], Oakwood Apartments [11 min]
Magnolia Gardens (residential) → Central Police Station [6 min], Elmwood Terrace [11 min], Riverside Condos [9 min], Oakwood Apartments [1 min], Central Crossroads [5 min], St. Mary's Medical Center [8 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [6 min], Magnolia Gardens [1 min], Central Crossroads [7 min], Central Police Station [6 min], Riverside Condos [11 min], Riverside Market [7 min]
Riverside Market (commercial) → Engine House No. 1 [6 min], Central Police Station [6 min], Elmwood Terrace [3 min], Sunset Villas [9 min], Riverside Condos [7 min], Oakwood Apartments [7 min], Central Crossroads [7 min]
Central Crossroads (road_junction) → Riverside Condos [4 min], Magnolia Gardens [5 min], Oakwood Apartments [7 min], Riverside Market [7 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → ambulance ambulance_3
Step 10: CALL-0010 → Duplicate of EVT-0003
Step 11: CALL-0011 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Fender bender on Main Avenue near Magnolia Gardens. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Riverside Market               | sev 3 | ambulance_2 ETA 11 min | opened step 1
EVT-0003 | fire       | Oakwood Apartments             | sev 2 | fire_6 ETA 6 min | opened step 7
EVT-0004 | accident   | Sunset Villas                  | sev 4 | ambulance_3 ETA 10 min | opened step 9
EVT-0005 | fire       | Riverside Market               | sev 5 | fire_7 ETA 5 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Riverside Market               | ON_SCENE → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Sunset Villas                  | RETURNING → EVT-0002
fire_6          | fire       | Oakwood Apartments             | ON_SCENE → EVT-0003
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [6 min], Engine House No. 1 [6 min], Central Police Station [6 min], Magnolia Gardens [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [6 min], Central Police Station [1 min], Riverside Market [6 min], Sunset Villas [4 min], Elmwood Terrace [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [6 min], Engine House No. 1 [1 min], Riverside Market [6 min], Magnolia Gardens [6 min], Elmwood Terrace [6 min], Sunset Villas [8 min], Oakwood Apartments [6 min]
Elmwood Terrace (residential) → Riverside Market [3 min], Central Police Station [6 min], Engine House No. 1 [8 min], Magnolia Gardens [11 min]
Sunset Villas (residential) → Engine House No. 1 [4 min], Central Police Station [8 min], Riverside Market [9 min]
Riverside Condos (residential) → Central Crossroads [4 min], Riverside Market [7 min], Magnolia Gardens [9 min], Oakwood Apartments [11 min]
Magnolia Gardens (residential) → Central Police Station [6 min], Elmwood Terrace [11 min], Riverside Condos [9 min], Oakwood Apartments [1 min], Central Crossroads [5 min], St. Mary's Medical Center [8 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [6 min], Magnolia Gardens [1 min], Central Crossroads [7 min], Central Police Station [6 min], Riverside Condos [11 min], Riverside Market [7 min]
Riverside Market (commercial) → Engine House No. 1 [6 min], Central Police Station [6 min], Elmwood Terrace [3 min], Sunset Villas [9 min], Riverside Condos [7 min], Oakwood Apartments [7 min], Central Crossroads [7 min]
Central Crossroads (road_junction) → Riverside Condos [4 min], Magnolia Gardens [5 min], Oakwood Apartments [7 min], Riverside Market [7 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → Duplicate of EVT-0003
Step 11: CALL-0011 → Duplicate of EVT-0003
Step 12: CALL-0012 → fire fire_7

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Oh god, the whole kitchen is on fire at 712 Maple Drive! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Oakwood Apartments             | sev 2 | fire_6 ETA 6 min | opened step 7
EVT-0004 | accident   | Sunset Villas                  | sev 4 | ambulance_3 ETA 10 min | opened step 9
EVT-0005 | fire       | Riverside Market               | sev 5 | fire_7 ETA 5 min | opened step 12
EVT-0006 | accident   | Magnolia Gardens               | sev 3 | ambulance_4 ETA 7 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Riverside Market               | RETURNING → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Oakwood Apartments             | ON_SCENE → EVT-0003
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [6 min], Engine House No. 1 [6 min], Central Police Station [6 min], Magnolia Gardens [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [6 min], Central Police Station [1 min], Riverside Market [6 min], Sunset Villas [4 min], Elmwood Terrace [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [6 min], Engine House No. 1 [1 min], Riverside Market [6 min], Magnolia Gardens [6 min], Elmwood Terrace [6 min], Sunset Villas [8 min], Oakwood Apartments [6 min]
Elmwood Terrace (residential) → Riverside Market [3 min], Central Police Station [6 min], Engine House No. 1 [8 min], Magnolia Gardens [11 min]
Sunset Villas (residential) → Engine House No. 1 [4 min], Central Police Station [8 min], Riverside Market [9 min]
Riverside Condos (residential) → Central Crossroads [4 min], Riverside Market [7 min], Magnolia Gardens [9 min], Oakwood Apartments [11 min]
Magnolia Gardens (residential) → Central Police Station [6 min], Elmwood Terrace [11 min], Riverside Condos [9 min], Oakwood Apartments [1 min], Central Crossroads [5 min], St. Mary's Medical Center [8 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [6 min], Magnolia Gardens [1 min], Central Crossroads [7 min], Central Police Station [6 min], Riverside Condos [11 min], Riverside Market [7 min]
Riverside Market (commercial) → Engine House No. 1 [6 min], Central Police Station [6 min], Elmwood Terrace [3 min], Sunset Villas [9 min], Riverside Condos [7 min], Oakwood Apartments [7 min], Central Crossroads [7 min]
Central Crossroads (road_junction) → Riverside Condos [4 min], Magnolia Gardens [5 min], Oakwood Apartments [7 min], Riverside Market [7 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0003
Step 12: CALL-0012 → fire fire_7
Step 13: CALL-0013 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Hi, I think I see some smoke coming from behind Sunset Villas. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0004 | accident   | Sunset Villas                  | sev 4 | ambulance_3 ETA 10 min | opened step 9
EVT-0005 | fire       | Riverside Market               | sev 5 | fire_7 ETA 5 min | opened step 12
EVT-0006 | accident   | Magnolia Gardens               | sev 3 | ambulance_4 ETA 7 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Riverside Market               | RETURNING → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Oakwood Apartments             | RETURNING → EVT-0003
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [6 min], Engine House No. 1 [6 min], Central Police Station [6 min], Magnolia Gardens [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [6 min], Central Police Station [1 min], Riverside Market [6 min], Sunset Villas [4 min], Elmwood Terrace [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [6 min], Engine House No. 1 [1 min], Riverside Market [6 min], Magnolia Gardens [6 min], Elmwood Terrace [6 min], Sunset Villas [8 min], Oakwood Apartments [6 min]
Elmwood Terrace (residential) → Riverside Market [3 min], Central Police Station [6 min], Engine House No. 1 [8 min], Magnolia Gardens [11 min]
Sunset Villas (residential) → Engine House No. 1 [4 min], Central Police Station [8 min], Riverside Market [9 min]
Riverside Condos (residential) → Central Crossroads [4 min], Riverside Market [7 min], Magnolia Gardens [9 min], Oakwood Apartments [11 min]
Magnolia Gardens (residential) → Central Police Station [6 min], Elmwood Terrace [11 min], Riverside Condos [9 min], Oakwood Apartments [1 min], Central Crossroads [5 min], St. Mary's Medical Center [8 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [6 min], Magnolia Gardens [1 min], Central Crossroads [7 min], Central Police Station [6 min], Riverside Condos [11 min], Riverside Market [7 min]
Riverside Market (commercial) → Engine House No. 1 [6 min], Central Police Station [6 min], Elmwood Terrace [3 min], Sunset Villas [9 min], Riverside Condos [7 min], Oakwood Apartments [7 min], Central Crossroads [7 min]
Central Crossroads (road_junction) → Riverside Condos [4 min], Magnolia Gardens [5 min], Oakwood Apartments [7 min], Riverside Market [7 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → fire fire_7
Step 13: CALL-0013 → ambulance ambulance_4
Step 14: CALL-0014 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Fender bender on Cedar Lane near Oak Avenue Shops. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westway Intersection [5 min], Pinecrest Homes [6 min], Elmwood Terrace [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [11 min], Westside Fire Department [11 min]
Westside Fire Department (fire_station) → Oak Avenue Shops [5 min], Central Police Station [5 min], Westway Intersection [7 min], Spring Meadow Estates [7 min], St. Mary's Medical Center [11 min], Birchwood Place [13 min]
Central Police Station (police_station) → Westside Fire Department [5 min], Oak Avenue Shops [1 min], Spring Meadow Estates [4 min]
Birchwood Place (residential) → Oakwood Apartments [1 min], Parkside Shopping Center [2 min], Westside Fire Department [13 min], Eastgate Roundabout [5 min]
Oakwood Apartments (residential) → Birchwood Place [1 min], Parkside Shopping Center [4 min], Spring Meadow Estates [6 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [6 min], Elmwood Terrace [2 min], Eastgate Roundabout [3 min], Parkside Shopping Center [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [11 min], Westside Fire Department [7 min], Central Police Station [4 min], Oakwood Apartments [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [6 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [6 min], Pinecrest Homes [2 min], Eastgate Roundabout [1 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Birchwood Place [2 min], Oakwood Apartments [4 min], Pinecrest Homes [4 min], Elmwood Terrace [6 min], Eastgate Roundabout [4 min]
Oak Avenue Shops (commercial) → Westside Fire Department [5 min], Central Police Station [1 min], Spring Meadow Estates [2 min], Eastgate Roundabout [8 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [8 min], Pinecrest Homes [3 min], Spring Meadow Estates [6 min], Elmwood Terrace [1 min], Oak Avenue Shops [8 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [7 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Car accident at Cedar Lane and Elm Boulevard. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oak Avenue Shops               | sev 5 | ambulance_2 ETA 13 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westway Intersection [5 min], Pinecrest Homes [6 min], Elmwood Terrace [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [11 min], Westside Fire Department [11 min]
Westside Fire Department (fire_station) → Oak Avenue Shops [5 min], Central Police Station [5 min], Westway Intersection [7 min], Spring Meadow Estates [7 min], St. Mary's Medical Center [11 min], Birchwood Place [13 min]
Central Police Station (police_station) → Westside Fire Department [5 min], Oak Avenue Shops [1 min], Spring Meadow Estates [4 min]
Birchwood Place (residential) → Oakwood Apartments [1 min], Parkside Shopping Center [2 min], Westside Fire Department [13 min], Eastgate Roundabout [5 min]
Oakwood Apartments (residential) → Birchwood Place [1 min], Parkside Shopping Center [4 min], Spring Meadow Estates [6 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [6 min], Elmwood Terrace [2 min], Eastgate Roundabout [3 min], Parkside Shopping Center [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [11 min], Westside Fire Department [7 min], Central Police Station [4 min], Oakwood Apartments [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [6 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [6 min], Pinecrest Homes [2 min], Eastgate Roundabout [1 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Birchwood Place [2 min], Oakwood Apartments [4 min], Pinecrest Homes [4 min], Elmwood Terrace [6 min], Eastgate Roundabout [4 min]
Oak Avenue Shops (commercial) → Westside Fire Department [5 min], Central Police Station [1 min], Spring Meadow Estates [2 min], Eastgate Roundabout [8 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [8 min], Pinecrest Homes [3 min], Spring Meadow Estates [6 min], Elmwood Terrace [1 min], Oak Avenue Shops [8 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [7 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Pedestrian hit by a truck at Pine Avenue near Elmwood Terrace. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oak Avenue Shops               | sev 5 | ambulance_2 ETA 13 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westway Intersection [5 min], Pinecrest Homes [6 min], Elmwood Terrace [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [11 min], Westside Fire Department [11 min]
Westside Fire Department (fire_station) → Oak Avenue Shops [5 min], Central Police Station [5 min], Westway Intersection [7 min], Spring Meadow Estates [7 min], St. Mary's Medical Center [11 min], Birchwood Place [13 min]
Central Police Station (police_station) → Westside Fire Department [5 min], Oak Avenue Shops [1 min], Spring Meadow Estates [4 min]
Birchwood Place (residential) → Oakwood Apartments [1 min], Parkside Shopping Center [2 min], Westside Fire Department [13 min], Eastgate Roundabout [5 min]
Oakwood Apartments (residential) → Birchwood Place [1 min], Parkside Shopping Center [4 min], Spring Meadow Estates [6 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [6 min], Elmwood Terrace [2 min], Eastgate Roundabout [3 min], Parkside Shopping Center [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [11 min], Westside Fire Department [7 min], Central Police Station [4 min], Oakwood Apartments [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [6 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [6 min], Pinecrest Homes [2 min], Eastgate Roundabout [1 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Birchwood Place [2 min], Oakwood Apartments [4 min], Pinecrest Homes [4 min], Elmwood Terrace [6 min], Eastgate Roundabout [4 min]
Oak Avenue Shops (commercial) → Westside Fire Department [5 min], Central Police Station [1 min], Spring Meadow Estates [2 min], Eastgate Roundabout [8 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [8 min], Pinecrest Homes [3 min], Spring Meadow Estates [6 min], Elmwood Terrace [1 min], Oak Avenue Shops [8 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [7 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
A cyclist got hit by a car near Elmwood Terrace. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oak Avenue Shops               | sev 5 | ambulance_2 ETA 13 min | opened step 1
EVT-0002 | accident   | Elmwood Terrace                | sev 3 | ambulance_3 ETA 5 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westway Intersection [5 min], Pinecrest Homes [6 min], Elmwood Terrace [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [11 min], Westside Fire Department [11 min]
Westside Fire Department (fire_station) → Oak Avenue Shops [5 min], Central Police Station [5 min], Westway Intersection [7 min], Spring Meadow Estates [7 min], St. Mary's Medical Center [11 min], Birchwood Place [13 min]
Central Police Station (police_station) → Westside Fire Department [5 min], Oak Avenue Shops [1 min], Spring Meadow Estates [4 min]
Birchwood Place (residential) → Oakwood Apartments [1 min], Parkside Shopping Center [2 min], Westside Fire Department [13 min], Eastgate Roundabout [5 min]
Oakwood Apartments (residential) → Birchwood Place [1 min], Parkside Shopping Center [4 min], Spring Meadow Estates [6 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [6 min], Elmwood Terrace [2 min], Eastgate Roundabout [3 min], Parkside Shopping Center [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [11 min], Westside Fire Department [7 min], Central Police Station [4 min], Oakwood Apartments [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [6 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [6 min], Pinecrest Homes [2 min], Eastgate Roundabout [1 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Birchwood Place [2 min], Oakwood Apartments [4 min], Pinecrest Homes [4 min], Elmwood Terrace [6 min], Eastgate Roundabout [4 min]
Oak Avenue Shops (commercial) → Westside Fire Department [5 min], Central Police Station [1 min], Spring Meadow Estates [2 min], Eastgate Roundabout [8 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [8 min], Pinecrest Homes [3 min], Spring Meadow Estates [6 min], Elmwood Terrace [1 min], Oak Avenue Shops [8 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [7 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → ambulance ambulance_3

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Car accident at Park Lane and Lake Boulevard. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oak Avenue Shops               | sev 5 | ambulance_2 ETA 13 min | opened step 1
EVT-0002 | accident   | Elmwood Terrace                | sev 3 | ambulance_3 ETA 5 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westway Intersection [5 min], Pinecrest Homes [6 min], Elmwood Terrace [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [11 min], Westside Fire Department [11 min]
Westside Fire Department (fire_station) → Oak Avenue Shops [5 min], Central Police Station [5 min], Westway Intersection [7 min], Spring Meadow Estates [7 min], St. Mary's Medical Center [11 min], Birchwood Place [13 min]
Central Police Station (police_station) → Westside Fire Department [5 min], Oak Avenue Shops [1 min], Spring Meadow Estates [4 min]
Birchwood Place (residential) → Oakwood Apartments [1 min], Parkside Shopping Center [2 min], Westside Fire Department [13 min], Eastgate Roundabout [5 min]
Oakwood Apartments (residential) → Birchwood Place [1 min], Parkside Shopping Center [4 min], Spring Meadow Estates [6 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [6 min], Elmwood Terrace [2 min], Eastgate Roundabout [3 min], Parkside Shopping Center [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [11 min], Westside Fire Department [7 min], Central Police Station [4 min], Oakwood Apartments [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [6 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [6 min], Pinecrest Homes [2 min], Eastgate Roundabout [1 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Birchwood Place [2 min], Oakwood Apartments [4 min], Pinecrest Homes [4 min], Elmwood Terrace [6 min], Eastgate Roundabout [4 min]
Oak Avenue Shops (commercial) → Westside Fire Department [5 min], Central Police Station [1 min], Spring Meadow Estates [2 min], Eastgate Roundabout [8 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [8 min], Pinecrest Homes [3 min], Spring Meadow Estates [6 min], Elmwood Terrace [1 min], Oak Avenue Shops [8 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [7 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → ambulance ambulance_3
Step 4: CALL-0004 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Pedestrian hit by a truck at Lake Boulevard near Elmwood Terrace. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oak Avenue Shops               | sev 5 | ambulance_2 ETA 13 min | opened step 1
EVT-0002 | accident   | Elmwood Terrace                | sev 3 | ambulance_3 ETA 5 min | opened step 3
EVT-0003 | accident   | Elmwood Terrace                | sev 3 | ambulance_4 ETA 5 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westway Intersection [5 min], Pinecrest Homes [6 min], Elmwood Terrace [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [11 min], Westside Fire Department [11 min]
Westside Fire Department (fire_station) → Oak Avenue Shops [5 min], Central Police Station [5 min], Westway Intersection [7 min], Spring Meadow Estates [7 min], St. Mary's Medical Center [11 min], Birchwood Place [13 min]
Central Police Station (police_station) → Westside Fire Department [5 min], Oak Avenue Shops [1 min], Spring Meadow Estates [4 min]
Birchwood Place (residential) → Oakwood Apartments [1 min], Parkside Shopping Center [2 min], Westside Fire Department [13 min], Eastgate Roundabout [5 min]
Oakwood Apartments (residential) → Birchwood Place [1 min], Parkside Shopping Center [4 min], Spring Meadow Estates [6 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [6 min], Elmwood Terrace [2 min], Eastgate Roundabout [3 min], Parkside Shopping Center [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [11 min], Westside Fire Department [7 min], Central Police Station [4 min], Oakwood Apartments [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [6 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [6 min], Pinecrest Homes [2 min], Eastgate Roundabout [1 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Birchwood Place [2 min], Oakwood Apartments [4 min], Pinecrest Homes [4 min], Elmwood Terrace [6 min], Eastgate Roundabout [4 min]
Oak Avenue Shops (commercial) → Westside Fire Department [5 min], Central Police Station [1 min], Spring Meadow Estates [2 min], Eastgate Roundabout [8 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [8 min], Pinecrest Homes [3 min], Spring Meadow Estates [6 min], Elmwood Terrace [1 min], Oak Avenue Shops [8 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [7 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ambulance_3
Step 4: CALL-0004 → Duplicate of EVT-0002
Step 5: CALL-0005 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Yeah there's a small fire in a dumpster near Oakwood Apartments on Elm Drive. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oak Avenue Shops               | sev 5 | ambulance_2 ETA 13 min | opened step 1
EVT-0002 | accident   | Elmwood Terrace                | sev 3 | ambulance_3 ETA 5 min | opened step 3
EVT-0003 | accident   | Elmwood Terrace                | sev 3 | ambulance_4 ETA 5 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westway Intersection [5 min], Pinecrest Homes [6 min], Elmwood Terrace [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [11 min], Westside Fire Department [11 min]
Westside Fire Department (fire_station) → Oak Avenue Shops [5 min], Central Police Station [5 min], Westway Intersection [7 min], Spring Meadow Estates [7 min], St. Mary's Medical Center [11 min], Birchwood Place [13 min]
Central Police Station (police_station) → Westside Fire Department [5 min], Oak Avenue Shops [1 min], Spring Meadow Estates [4 min]
Birchwood Place (residential) → Oakwood Apartments [1 min], Parkside Shopping Center [2 min], Westside Fire Department [13 min], Eastgate Roundabout [5 min]
Oakwood Apartments (residential) → Birchwood Place [1 min], Parkside Shopping Center [4 min], Spring Meadow Estates [6 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [6 min], Elmwood Terrace [2 min], Eastgate Roundabout [3 min], Parkside Shopping Center [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [11 min], Westside Fire Department [7 min], Central Police Station [4 min], Oakwood Apartments [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [6 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [6 min], Pinecrest Homes [2 min], Eastgate Roundabout [1 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Birchwood Place [2 min], Oakwood Apartments [4 min], Pinecrest Homes [4 min], Elmwood Terrace [6 min], Eastgate Roundabout [4 min]
Oak Avenue Shops (commercial) → Westside Fire Department [5 min], Central Police Station [1 min], Spring Meadow Estates [2 min], Eastgate Roundabout [8 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [8 min], Pinecrest Homes [3 min], Spring Meadow Estates [6 min], Elmwood Terrace [1 min], Oak Avenue Shops [8 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [7 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0002
Step 5: CALL-0005 → ambulance ambulance_4
Step 6: CALL-0006 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Multi-car pileup on Cedar Lane near Oak Avenue Shops! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oak Avenue Shops               | sev 5 | ambulance_2 ETA 13 min | opened step 1
EVT-0002 | accident   | Elmwood Terrace                | sev 3 | ambulance_3 ETA 5 min | opened step 3
EVT-0003 | accident   | Elmwood Terrace                | sev 3 | ambulance_4 ETA 5 min | opened step 5
EVT-0004 | fire       | Oakwood Apartments             | sev 2 | fire_5 ETA 13 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | Elmwood Terrace                | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westway Intersection [5 min], Pinecrest Homes [6 min], Elmwood Terrace [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [11 min], Westside Fire Department [11 min]
Westside Fire Department (fire_station) → Oak Avenue Shops [5 min], Central Police Station [5 min], Westway Intersection [7 min], Spring Meadow Estates [7 min], St. Mary's Medical Center [11 min], Birchwood Place [13 min]
Central Police Station (police_station) → Westside Fire Department [5 min], Oak Avenue Shops [1 min], Spring Meadow Estates [4 min]
Birchwood Place (residential) → Oakwood Apartments [1 min], Parkside Shopping Center [2 min], Westside Fire Department [13 min], Eastgate Roundabout [5 min]
Oakwood Apartments (residential) → Birchwood Place [1 min], Parkside Shopping Center [4 min], Spring Meadow Estates [6 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [6 min], Elmwood Terrace [2 min], Eastgate Roundabout [3 min], Parkside Shopping Center [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [11 min], Westside Fire Department [7 min], Central Police Station [4 min], Oakwood Apartments [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [6 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [6 min], Pinecrest Homes [2 min], Eastgate Roundabout [1 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Birchwood Place [2 min], Oakwood Apartments [4 min], Pinecrest Homes [4 min], Elmwood Terrace [6 min], Eastgate Roundabout [4 min]
Oak Avenue Shops (commercial) → Westside Fire Department [5 min], Central Police Station [1 min], Spring Meadow Estates [2 min], Eastgate Roundabout [8 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [8 min], Pinecrest Homes [3 min], Spring Meadow Estates [6 min], Elmwood Terrace [1 min], Oak Avenue Shops [8 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [7 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → ambulance ambulance_4
Step 6: CALL-0006 → Duplicate of EVT-0002
Step 7: CALL-0007 → fire fire_5

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Pedestrian hit by a truck at Second Road near Oak Avenue Shops. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oak Avenue Shops               | sev 5 | ambulance_2 ETA 13 min | opened step 1
EVT-0002 | accident   | Elmwood Terrace                | sev 3 | ambulance_3 ETA 5 min | opened step 3
EVT-0003 | accident   | Elmwood Terrace                | sev 3 | ambulance_4 ETA 5 min | opened step 5
EVT-0004 | fire       | Oakwood Apartments             | sev 2 | fire_5 ETA 13 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | Elmwood Terrace                | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westway Intersection [5 min], Pinecrest Homes [6 min], Elmwood Terrace [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [11 min], Westside Fire Department [11 min]
Westside Fire Department (fire_station) → Oak Avenue Shops [5 min], Central Police Station [5 min], Westway Intersection [7 min], Spring Meadow Estates [7 min], St. Mary's Medical Center [11 min], Birchwood Place [13 min]
Central Police Station (police_station) → Westside Fire Department [5 min], Oak Avenue Shops [1 min], Spring Meadow Estates [4 min]
Birchwood Place (residential) → Oakwood Apartments [1 min], Parkside Shopping Center [2 min], Westside Fire Department [13 min], Eastgate Roundabout [5 min]
Oakwood Apartments (residential) → Birchwood Place [1 min], Parkside Shopping Center [4 min], Spring Meadow Estates [6 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [6 min], Elmwood Terrace [2 min], Eastgate Roundabout [3 min], Parkside Shopping Center [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [11 min], Westside Fire Department [7 min], Central Police Station [4 min], Oakwood Apartments [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [6 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [6 min], Pinecrest Homes [2 min], Eastgate Roundabout [1 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Birchwood Place [2 min], Oakwood Apartments [4 min], Pinecrest Homes [4 min], Elmwood Terrace [6 min], Eastgate Roundabout [4 min]
Oak Avenue Shops (commercial) → Westside Fire Department [5 min], Central Police Station [1 min], Spring Meadow Estates [2 min], Eastgate Roundabout [8 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [8 min], Pinecrest Homes [3 min], Spring Meadow Estates [6 min], Elmwood Terrace [1 min], Oak Avenue Shops [8 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [7 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → Duplicate of EVT-0002
Step 7: CALL-0007 → fire fire_5
Step 8: CALL-0008 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
There's a fire at 735 Elm Drive! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oak Avenue Shops               | sev 5 | ambulance_2 ETA 13 min | opened step 1
EVT-0003 | accident   | Elmwood Terrace                | sev 3 | ambulance_4 ETA 5 min | opened step 5
EVT-0004 | fire       | Oakwood Apartments             | sev 2 | fire_5 ETA 13 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | Elmwood Terrace                | RETURNING → EVT-0002
ambulance_4     | ambulance  | Elmwood Terrace                | ON_SCENE → EVT-0003
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westway Intersection [5 min], Pinecrest Homes [6 min], Elmwood Terrace [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [11 min], Westside Fire Department [11 min]
Westside Fire Department (fire_station) → Oak Avenue Shops [5 min], Central Police Station [5 min], Westway Intersection [7 min], Spring Meadow Estates [7 min], St. Mary's Medical Center [11 min], Birchwood Place [13 min]
Central Police Station (police_station) → Westside Fire Department [5 min], Oak Avenue Shops [1 min], Spring Meadow Estates [4 min]
Birchwood Place (residential) → Oakwood Apartments [1 min], Parkside Shopping Center [2 min], Westside Fire Department [13 min], Eastgate Roundabout [5 min]
Oakwood Apartments (residential) → Birchwood Place [1 min], Parkside Shopping Center [4 min], Spring Meadow Estates [6 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [6 min], Elmwood Terrace [2 min], Eastgate Roundabout [3 min], Parkside Shopping Center [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [11 min], Westside Fire Department [7 min], Central Police Station [4 min], Oakwood Apartments [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [6 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [6 min], Pinecrest Homes [2 min], Eastgate Roundabout [1 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Birchwood Place [2 min], Oakwood Apartments [4 min], Pinecrest Homes [4 min], Elmwood Terrace [6 min], Eastgate Roundabout [4 min]
Oak Avenue Shops (commercial) → Westside Fire Department [5 min], Central Police Station [1 min], Spring Meadow Estates [2 min], Eastgate Roundabout [8 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [8 min], Pinecrest Homes [3 min], Spring Meadow Estates [6 min], Elmwood Terrace [1 min], Oak Avenue Shops [8 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [7 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → fire fire_5
Step 8: CALL-0008 → Duplicate of EVT-0001
Step 9: CALL-0009 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
There's a fire at 327 Cedar Lane! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oak Avenue Shops               | sev 5 | ambulance_2 ETA 13 min | opened step 1
EVT-0003 | accident   | Elmwood Terrace                | sev 3 | ambulance_4 ETA 5 min | opened step 5
EVT-0004 | fire       | Oakwood Apartments             | sev 2 | fire_5 ETA 13 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | Elmwood Terrace                | RETURNING → EVT-0002
ambulance_4     | ambulance  | Elmwood Terrace                | ON_SCENE → EVT-0003
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westway Intersection [5 min], Pinecrest Homes [6 min], Elmwood Terrace [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [11 min], Westside Fire Department [11 min]
Westside Fire Department (fire_station) → Oak Avenue Shops [5 min], Central Police Station [5 min], Westway Intersection [7 min], Spring Meadow Estates [7 min], St. Mary's Medical Center [11 min], Birchwood Place [13 min]
Central Police Station (police_station) → Westside Fire Department [5 min], Oak Avenue Shops [1 min], Spring Meadow Estates [4 min]
Birchwood Place (residential) → Oakwood Apartments [1 min], Parkside Shopping Center [2 min], Westside Fire Department [13 min], Eastgate Roundabout [5 min]
Oakwood Apartments (residential) → Birchwood Place [1 min], Parkside Shopping Center [4 min], Spring Meadow Estates [6 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [6 min], Elmwood Terrace [2 min], Eastgate Roundabout [3 min], Parkside Shopping Center [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [11 min], Westside Fire Department [7 min], Central Police Station [4 min], Oakwood Apartments [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [6 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [6 min], Pinecrest Homes [2 min], Eastgate Roundabout [1 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Birchwood Place [2 min], Oakwood Apartments [4 min], Pinecrest Homes [4 min], Elmwood Terrace [6 min], Eastgate Roundabout [4 min]
Oak Avenue Shops (commercial) → Westside Fire Department [5 min], Central Police Station [1 min], Spring Meadow Estates [2 min], Eastgate Roundabout [8 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [8 min], Pinecrest Homes [3 min], Spring Meadow Estates [6 min], Elmwood Terrace [1 min], Oak Avenue Shops [8 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [7 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → Duplicate of EVT-0001
Step 9: CALL-0009 → Duplicate of EVT-0001
Step 10: CALL-0010 → Duplicate of EVT-0004

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Yeah there's a small fire in a dumpster near Oakwood Apartments on Elm Drive. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oak Avenue Shops               | sev 5 | ambulance_2 ETA 13 min | opened step 1
EVT-0004 | fire       | Oakwood Apartments             | sev 2 | fire_5 ETA 13 min | opened step 7
EVT-0005 | fire       | Oak Avenue Shops               | sev 1 | fire_6 ETA 5 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | Elmwood Terrace                | RETURNING → EVT-0003
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westway Intersection [5 min], Pinecrest Homes [6 min], Elmwood Terrace [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [11 min], Westside Fire Department [11 min]
Westside Fire Department (fire_station) → Oak Avenue Shops [5 min], Central Police Station [5 min], Westway Intersection [7 min], Spring Meadow Estates [7 min], St. Mary's Medical Center [11 min], Birchwood Place [13 min]
Central Police Station (police_station) → Westside Fire Department [5 min], Oak Avenue Shops [1 min], Spring Meadow Estates [4 min]
Birchwood Place (residential) → Oakwood Apartments [1 min], Parkside Shopping Center [2 min], Westside Fire Department [13 min], Eastgate Roundabout [5 min]
Oakwood Apartments (residential) → Birchwood Place [1 min], Parkside Shopping Center [4 min], Spring Meadow Estates [6 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [6 min], Elmwood Terrace [2 min], Eastgate Roundabout [3 min], Parkside Shopping Center [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [11 min], Westside Fire Department [7 min], Central Police Station [4 min], Oakwood Apartments [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [6 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [6 min], Pinecrest Homes [2 min], Eastgate Roundabout [1 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Birchwood Place [2 min], Oakwood Apartments [4 min], Pinecrest Homes [4 min], Elmwood Terrace [6 min], Eastgate Roundabout [4 min]
Oak Avenue Shops (commercial) → Westside Fire Department [5 min], Central Police Station [1 min], Spring Meadow Estates [2 min], Eastgate Roundabout [8 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [8 min], Pinecrest Homes [3 min], Spring Meadow Estates [6 min], Elmwood Terrace [1 min], Oak Avenue Shops [8 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [7 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → Duplicate of EVT-0001
Step 10: CALL-0010 → Duplicate of EVT-0004
Step 11: CALL-0011 → fire fire_6

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
There's been some kind of mass incident at Oak Avenue Shops — multiple people down, some not moving. We need everything, Cedar Lane entrance.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oak Avenue Shops               | sev 5 | ambulance_2 ETA 13 min | opened step 1
EVT-0004 | fire       | Oakwood Apartments             | sev 2 | fire_5 ETA 13 min | opened step 7
EVT-0005 | fire       | Oak Avenue Shops               | sev 1 | fire_6 ETA 5 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | Elmwood Terrace                | RETURNING → EVT-0003
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westway Intersection [5 min], Pinecrest Homes [6 min], Elmwood Terrace [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [11 min], Westside Fire Department [11 min]
Westside Fire Department (fire_station) → Oak Avenue Shops [5 min], Central Police Station [5 min], Westway Intersection [7 min], Spring Meadow Estates [7 min], St. Mary's Medical Center [11 min], Birchwood Place [13 min]
Central Police Station (police_station) → Westside Fire Department [5 min], Oak Avenue Shops [1 min], Spring Meadow Estates [4 min]
Birchwood Place (residential) → Oakwood Apartments [1 min], Parkside Shopping Center [2 min], Westside Fire Department [13 min], Eastgate Roundabout [5 min]
Oakwood Apartments (residential) → Birchwood Place [1 min], Parkside Shopping Center [4 min], Spring Meadow Estates [6 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [6 min], Elmwood Terrace [2 min], Eastgate Roundabout [3 min], Parkside Shopping Center [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [11 min], Westside Fire Department [7 min], Central Police Station [4 min], Oakwood Apartments [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [6 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [6 min], Pinecrest Homes [2 min], Eastgate Roundabout [1 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Birchwood Place [2 min], Oakwood Apartments [4 min], Pinecrest Homes [4 min], Elmwood Terrace [6 min], Eastgate Roundabout [4 min]
Oak Avenue Shops (commercial) → Westside Fire Department [5 min], Central Police Station [1 min], Spring Meadow Estates [2 min], Eastgate Roundabout [8 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [8 min], Pinecrest Homes [3 min], Spring Meadow Estates [6 min], Elmwood Terrace [1 min], Oak Avenue Shops [8 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [7 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → Duplicate of EVT-0004
Step 11: CALL-0011 → fire fire_6
Step 12: CALL-0012 → Duplicate of EVT-0004

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Pedestrian hit by a truck at Second Road near Oak Avenue Shops. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oak Avenue Shops               | sev 5 | ambulance_2 ETA 13 min | opened step 1
EVT-0004 | fire       | Oakwood Apartments             | sev 2 | fire_5 ETA 13 min | opened step 7
EVT-0005 | fire       | Oak Avenue Shops               | sev 1 | fire_6 ETA 5 min | opened step 11
EVT-0006 | medical    | Oak Avenue Shops               | sev 5 | ambulance_3 ETA 13 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westway Intersection [5 min], Pinecrest Homes [6 min], Elmwood Terrace [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [11 min], Westside Fire Department [11 min]
Westside Fire Department (fire_station) → Oak Avenue Shops [5 min], Central Police Station [5 min], Westway Intersection [7 min], Spring Meadow Estates [7 min], St. Mary's Medical Center [11 min], Birchwood Place [13 min]
Central Police Station (police_station) → Westside Fire Department [5 min], Oak Avenue Shops [1 min], Spring Meadow Estates [4 min]
Birchwood Place (residential) → Oakwood Apartments [1 min], Parkside Shopping Center [2 min], Westside Fire Department [13 min], Eastgate Roundabout [5 min]
Oakwood Apartments (residential) → Birchwood Place [1 min], Parkside Shopping Center [4 min], Spring Meadow Estates [6 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [6 min], Elmwood Terrace [2 min], Eastgate Roundabout [3 min], Parkside Shopping Center [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [11 min], Westside Fire Department [7 min], Central Police Station [4 min], Oakwood Apartments [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [6 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [6 min], Pinecrest Homes [2 min], Eastgate Roundabout [1 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Birchwood Place [2 min], Oakwood Apartments [4 min], Pinecrest Homes [4 min], Elmwood Terrace [6 min], Eastgate Roundabout [4 min]
Oak Avenue Shops (commercial) → Westside Fire Department [5 min], Central Police Station [1 min], Spring Meadow Estates [2 min], Eastgate Roundabout [8 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [8 min], Pinecrest Homes [3 min], Spring Meadow Estates [6 min], Elmwood Terrace [1 min], Oak Avenue Shops [8 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [7 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → fire fire_6
Step 12: CALL-0012 → Duplicate of EVT-0004
Step 13: CALL-0013 → ambulance ambulance_3

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
There's a man having chest pains at 498 Pine Avenue. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oak Avenue Shops               | sev 5 | ambulance_2 ETA 13 min | opened step 1
EVT-0004 | fire       | Oakwood Apartments             | sev 2 | fire_5 ETA 13 min | opened step 7
EVT-0005 | fire       | Oak Avenue Shops               | sev 1 | fire_6 ETA 5 min | opened step 11
EVT-0006 | medical    | Oak Avenue Shops               | sev 5 | ambulance_3 ETA 13 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westway Intersection [5 min], Pinecrest Homes [6 min], Elmwood Terrace [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [11 min], Westside Fire Department [11 min]
Westside Fire Department (fire_station) → Oak Avenue Shops [5 min], Central Police Station [5 min], Westway Intersection [7 min], Spring Meadow Estates [7 min], St. Mary's Medical Center [11 min], Birchwood Place [13 min]
Central Police Station (police_station) → Westside Fire Department [5 min], Oak Avenue Shops [1 min], Spring Meadow Estates [4 min]
Birchwood Place (residential) → Oakwood Apartments [1 min], Parkside Shopping Center [2 min], Westside Fire Department [13 min], Eastgate Roundabout [5 min]
Oakwood Apartments (residential) → Birchwood Place [1 min], Parkside Shopping Center [4 min], Spring Meadow Estates [6 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [6 min], Elmwood Terrace [2 min], Eastgate Roundabout [3 min], Parkside Shopping Center [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [11 min], Westside Fire Department [7 min], Central Police Station [4 min], Oakwood Apartments [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [6 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [6 min], Pinecrest Homes [2 min], Eastgate Roundabout [1 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Birchwood Place [2 min], Oakwood Apartments [4 min], Pinecrest Homes [4 min], Elmwood Terrace [6 min], Eastgate Roundabout [4 min]
Oak Avenue Shops (commercial) → Westside Fire Department [5 min], Central Police Station [1 min], Spring Meadow Estates [2 min], Eastgate Roundabout [8 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [8 min], Pinecrest Homes [3 min], Spring Meadow Estates [6 min], Elmwood Terrace [1 min], Oak Avenue Shops [8 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [7 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0004
Step 13: CALL-0013 → ambulance ambulance_3
Step 14: CALL-0014 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
There's a break-in happening right now at 206 Second Road. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Oakwood Apartments             | sev 2 | fire_5 ETA 13 min | opened step 7
EVT-0005 | fire       | Oak Avenue Shops               | sev 1 | fire_6 ETA 5 min | opened step 11
EVT-0006 | medical    | Oak Avenue Shops               | sev 5 | ambulance_3 ETA 13 min | opened step 13
EVT-0007 | medical    | Parkside Shopping Center       | sev 4 | ambulance_4 ETA 9 min | opened step 15

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Oak Avenue Shops               | RETURNING → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0007
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_6          | fire       | Oak Avenue Shops               | ON_SCENE → EVT-0005
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westway Intersection [5 min], Pinecrest Homes [6 min], Elmwood Terrace [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [11 min], Westside Fire Department [11 min]
Westside Fire Department (fire_station) → Oak Avenue Shops [5 min], Central Police Station [5 min], Westway Intersection [7 min], Spring Meadow Estates [7 min], St. Mary's Medical Center [11 min], Birchwood Place [13 min]
Central Police Station (police_station) → Westside Fire Department [5 min], Oak Avenue Shops [1 min], Spring Meadow Estates [4 min]
Birchwood Place (residential) → Oakwood Apartments [1 min], Parkside Shopping Center [2 min], Westside Fire Department [13 min], Eastgate Roundabout [5 min]
Oakwood Apartments (residential) → Birchwood Place [1 min], Parkside Shopping Center [4 min], Spring Meadow Estates [6 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [6 min], Elmwood Terrace [2 min], Eastgate Roundabout [3 min], Parkside Shopping Center [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [11 min], Westside Fire Department [7 min], Central Police Station [4 min], Oakwood Apartments [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [6 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [6 min], Pinecrest Homes [2 min], Eastgate Roundabout [1 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Birchwood Place [2 min], Oakwood Apartments [4 min], Pinecrest Homes [4 min], Elmwood Terrace [6 min], Eastgate Roundabout [4 min]
Oak Avenue Shops (commercial) → Westside Fire Department [5 min], Central Police Station [1 min], Spring Meadow Estates [2 min], Eastgate Roundabout [8 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [8 min], Pinecrest Homes [3 min], Spring Meadow Estates [6 min], Elmwood Terrace [1 min], Oak Avenue Shops [8 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [7 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → ambulance ambulance_3
Step 14: CALL-0014 → Duplicate of EVT-0001
Step 15: CALL-0015 → ambulance ambulance_4

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
There's a fight outside Pinecrest Homes on Lake Boulevard. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Oakwood Apartments             | sev 2 | fire_5 ETA 13 min | opened step 7
EVT-0005 | fire       | Oak Avenue Shops               | sev 1 | fire_6 ETA 5 min | opened step 11
EVT-0006 | medical    | Oak Avenue Shops               | sev 5 | ambulance_3 ETA 13 min | opened step 13
EVT-0007 | medical    | Parkside Shopping Center       | sev 4 | ambulance_4 ETA 9 min | opened step 15
EVT-0008 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 3 min | opened step 16

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0008
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Oak Avenue Shops               | RETURNING → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0007
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_6          | fire       | Oak Avenue Shops               | ON_SCENE → EVT-0005
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westway Intersection [5 min], Pinecrest Homes [6 min], Elmwood Terrace [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [11 min], Westside Fire Department [11 min]
Westside Fire Department (fire_station) → Oak Avenue Shops [5 min], Central Police Station [5 min], Westway Intersection [7 min], Spring Meadow Estates [7 min], St. Mary's Medical Center [11 min], Birchwood Place [13 min]
Central Police Station (police_station) → Westside Fire Department [5 min], Oak Avenue Shops [1 min], Spring Meadow Estates [4 min]
Birchwood Place (residential) → Oakwood Apartments [1 min], Parkside Shopping Center [2 min], Westside Fire Department [13 min], Eastgate Roundabout [5 min]
Oakwood Apartments (residential) → Birchwood Place [1 min], Parkside Shopping Center [4 min], Spring Meadow Estates [6 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [6 min], Elmwood Terrace [2 min], Eastgate Roundabout [3 min], Parkside Shopping Center [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [11 min], Westside Fire Department [7 min], Central Police Station [4 min], Oakwood Apartments [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [6 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [6 min], Pinecrest Homes [2 min], Eastgate Roundabout [1 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Birchwood Place [2 min], Oakwood Apartments [4 min], Pinecrest Homes [4 min], Elmwood Terrace [6 min], Eastgate Roundabout [4 min]
Oak Avenue Shops (commercial) → Westside Fire Department [5 min], Central Police Station [1 min], Spring Meadow Estates [2 min], Eastgate Roundabout [8 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [8 min], Pinecrest Homes [3 min], Spring Meadow Estates [6 min], Elmwood Terrace [1 min], Oak Avenue Shops [8 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [7 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → Duplicate of EVT-0001
Step 15: CALL-0015 → ambulance ambulance_4
Step 16: CALL-0016 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
Yeah there's a small fire in a dumpster near Elmwood Terrace on Park Lane. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Oakwood Apartments             | sev 2 | fire_5 ETA 13 min | opened step 7
EVT-0006 | medical    | Oak Avenue Shops               | sev 5 | ambulance_3 ETA 13 min | opened step 13
EVT-0007 | medical    | Parkside Shopping Center       | sev 4 | ambulance_4 ETA 9 min | opened step 15
EVT-0008 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 3 min | opened step 16
EVT-0009 | crime      | Pinecrest Homes                | sev 5 | police_1 ETA 11 min | opened step 17

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0008
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0009
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0007
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_6          | fire       | Oak Avenue Shops               | RETURNING → EVT-0005
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westway Intersection [5 min], Pinecrest Homes [6 min], Elmwood Terrace [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [11 min], Westside Fire Department [11 min]
Westside Fire Department (fire_station) → Oak Avenue Shops [5 min], Central Police Station [5 min], Westway Intersection [7 min], Spring Meadow Estates [7 min], St. Mary's Medical Center [11 min], Birchwood Place [13 min]
Central Police Station (police_station) → Westside Fire Department [5 min], Oak Avenue Shops [1 min], Spring Meadow Estates [4 min]
Birchwood Place (residential) → Oakwood Apartments [1 min], Parkside Shopping Center [2 min], Westside Fire Department [13 min], Eastgate Roundabout [5 min]
Oakwood Apartments (residential) → Birchwood Place [1 min], Parkside Shopping Center [4 min], Spring Meadow Estates [6 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [6 min], Elmwood Terrace [2 min], Eastgate Roundabout [3 min], Parkside Shopping Center [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [11 min], Westside Fire Department [7 min], Central Police Station [4 min], Oakwood Apartments [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [6 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [6 min], Pinecrest Homes [2 min], Eastgate Roundabout [1 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Birchwood Place [2 min], Oakwood Apartments [4 min], Pinecrest Homes [4 min], Elmwood Terrace [6 min], Eastgate Roundabout [4 min]
Oak Avenue Shops (commercial) → Westside Fire Department [5 min], Central Police Station [1 min], Spring Meadow Estates [2 min], Eastgate Roundabout [8 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [8 min], Pinecrest Homes [3 min], Spring Meadow Estates [6 min], Elmwood Terrace [1 min], Oak Avenue Shops [8 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [7 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → ambulance ambulance_4
Step 16: CALL-0016 → police police_0
Step 17: CALL-0017 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
I think I heard gunshots near 273 Second Road! People are running. I'm hiding inside Spring Meadow Estates, please send help!

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Oakwood Apartments             | sev 2 | fire_5 ETA 13 min | opened step 7
EVT-0006 | medical    | Oak Avenue Shops               | sev 5 | ambulance_3 ETA 13 min | opened step 13
EVT-0007 | medical    | Parkside Shopping Center       | sev 4 | ambulance_4 ETA 9 min | opened step 15
EVT-0008 | crime      | Spring Meadow Estates          | sev 2 | police_0 ETA 3 min | opened step 16
EVT-0009 | crime      | Pinecrest Homes                | sev 5 | police_1 ETA 11 min | opened step 17
EVT-0010 | fire       | Elmwood Terrace                | sev 4 | fire_7 ETA 14 min | opened step 18

=== UNIT STATUS ===
police_0        | police     | Spring Meadow Estates          | ON_SCENE → EVT-0008
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0009
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0007
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_6          | fire       | Oak Avenue Shops               | RETURNING → EVT-0005
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0010

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westway Intersection [5 min], Pinecrest Homes [6 min], Elmwood Terrace [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [11 min], Westside Fire Department [11 min]
Westside Fire Department (fire_station) → Oak Avenue Shops [5 min], Central Police Station [5 min], Westway Intersection [7 min], Spring Meadow Estates [7 min], St. Mary's Medical Center [11 min], Birchwood Place [13 min]
Central Police Station (police_station) → Westside Fire Department [5 min], Oak Avenue Shops [1 min], Spring Meadow Estates [4 min]
Birchwood Place (residential) → Oakwood Apartments [1 min], Parkside Shopping Center [2 min], Westside Fire Department [13 min], Eastgate Roundabout [5 min]
Oakwood Apartments (residential) → Birchwood Place [1 min], Parkside Shopping Center [4 min], Spring Meadow Estates [6 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [6 min], Elmwood Terrace [2 min], Eastgate Roundabout [3 min], Parkside Shopping Center [4 min]
Spring Meadow Estates (residential) → St. Mary's Medical Center [11 min], Westside Fire Department [7 min], Central Police Station [4 min], Oakwood Apartments [6 min], Oak Avenue Shops [2 min], Eastgate Roundabout [6 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [6 min], Pinecrest Homes [2 min], Eastgate Roundabout [1 min], Parkside Shopping Center [6 min]
Parkside Shopping Center (commercial) → Birchwood Place [2 min], Oakwood Apartments [4 min], Pinecrest Homes [4 min], Elmwood Terrace [6 min], Eastgate Roundabout [4 min]
Oak Avenue Shops (commercial) → Westside Fire Department [5 min], Central Police Station [1 min], Spring Meadow Estates [2 min], Eastgate Roundabout [8 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [8 min], Pinecrest Homes [3 min], Spring Meadow Estates [6 min], Elmwood Terrace [1 min], Oak Avenue Shops [8 min], Parkside Shopping Center [4 min], Birchwood Place [5 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [7 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → police police_0
Step 17: CALL-0017 → police police_1
Step 18: CALL-0018 → fire fire_7

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0008", "vehicle_type": null, "vehicle_id": null, "reroute": null}