[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
A cyclist got hit by a car near Sunset Villas. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Cedar Park Village             | sev 2 | ambulance_3 ETA 17 min | opened step 1
EVT-0003 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_4 | opened step 3
EVT-0004 | medical    | Downtown Mall                  | sev 4 | ambulance_4 ETA 8 min | opened step 5
EVT-0005 | fire       | Lakeview Residences            | sev 2 | fire_5 ETA 12 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]
Engine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]
Metro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]
Lakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]
Pinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]
Sunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]
Downtown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]
Central Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]
Northside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → ambulance ?
Step 6: CALL-0006 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0001", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's been some kind of mass incident at Lakeview Residences — multiple people down, some not moving. We need everything, Elm Drive entrance.

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_4 | opened step 3
EVT-0004 | medical    | Downtown Mall                  | sev 4 | ambulance_4 ETA 8 min | opened step 5
EVT-0005 | fire       | Lakeview Residences            | sev 2 | fire_5 ETA 12 min | opened step 6
EVT-0006 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 15 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]
Engine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]
Metro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]
Lakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]
Pinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]
Sunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]
Downtown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]
Central Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]
Northside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → ambulance ?
Step 6: CALL-0006 → fire fire_5
Step 7: CALL-0007 → ambulance ?

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
I think I heard gunshots near 692 Elm Drive! People are running. I'm hiding inside Lakeview Residences, please send help!

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_4 | opened step 3
EVT-0004 | medical    | Downtown Mall                  | sev 4 | ambulance_4 ETA 8 min | opened step 5
EVT-0005 | fire       | Lakeview Residences            | sev 2 | fire_5 ETA 12 min | opened step 6
EVT-0006 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 15 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]
Engine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]
Metro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]
Lakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]
Pinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]
Sunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]
Downtown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]
Central Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]
Northside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → fire fire_5
Step 7: CALL-0007 → ambulance ?
Step 8: CALL-0008 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
There's a fire at 610 Pine Avenue! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_4 | opened step 3
EVT-0004 | medical    | Downtown Mall                  | sev 4 | ambulance_4 ETA 8 min | opened step 5
EVT-0005 | fire       | Lakeview Residences            | sev 2 | fire_5 ETA 12 min | opened step 6
EVT-0006 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 15 min | opened step 7
EVT-0007 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 2 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0007
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]
Engine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]
Metro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]
Lakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]
Pinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]
Sunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]
Downtown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]
Central Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]
Northside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → ambulance ?
Step 8: CALL-0008 → Duplicate of EVT-0003
Step 9: CALL-0009 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Hello, my neighbor fell and hurt her ankle at 725 Main Drive. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_4 | opened step 3
EVT-0004 | medical    | Downtown Mall                  | sev 4 | ambulance_4 ETA 8 min | opened step 5
EVT-0005 | fire       | Lakeview Residences            | sev 2 | fire_5 ETA 12 min | opened step 6
EVT-0006 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 15 min | opened step 7
EVT-0007 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 2 min | opened step 9
EVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_6 ETA 14 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Lakeview Residences            | ON_SCENE → EVT-0007
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]
Engine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]
Metro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]
Lakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]
Pinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]
Sunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]
Downtown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]
Central Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]
Northside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → Duplicate of EVT-0003
Step 9: CALL-0009 → police police_0
Step 10: CALL-0010 → fire fire_6

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
There's a break-in happening right now at 648 Main Drive. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_4 | opened step 3
EVT-0004 | medical    | Downtown Mall                  | sev 4 | ambulance_4 ETA 8 min | opened step 5
EVT-0005 | fire       | Lakeview Residences            | sev 2 | fire_5 ETA 12 min | opened step 6
EVT-0006 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 15 min | opened step 7
EVT-0007 | crime      | Lakeview Residences            | sev 3 | police_0 ETA 2 min | opened step 9
EVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_6 ETA 14 min | opened step 10
EVT-0009 | medical    | Oakwood Apartments             | sev 3 | HELD → ambulance_4 | opened step 11

=== UNIT STATUS ===
police_0        | police     | Lakeview Residences            | ON_SCENE → EVT-0007
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]
Engine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]
Metro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]
Lakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]
Pinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]
Sunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]
Downtown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]
Central Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]
Northside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → police police_0
Step 10: CALL-0010 → fire fire_6
Step 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_4)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Hi, I think I see some smoke coming from behind Downtown Mall. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_4 | opened step 3
EVT-0004 | medical    | Downtown Mall                  | sev 4 | ambulance_4 ETA 8 min | opened step 5
EVT-0005 | fire       | Lakeview Residences            | sev 2 | fire_5 ETA 12 min | opened step 6
EVT-0006 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 15 min | opened step 7
EVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_6 ETA 14 min | opened step 10
EVT-0009 | medical    | Oakwood Apartments             | sev 3 | HELD → ambulance_4 | opened step 11
EVT-0010 | crime      | Central Plaza                  | sev 4 | police_1 ETA 9 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Lakeview Residences            | RETURNING → EVT-0007
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0010
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_4     | ambulance  | Downtown Mall                  | ON_SCENE → EVT-0004
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]
Engine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]
Metro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]
Lakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]
Pinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]
Sunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]
Downtown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]
Central Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]
Northside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → fire fire_6
Step 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_4)
Step 12: CALL-0012 → police police_1

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0008", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 316 Main Drive, please hurry!

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_4 | opened step 3
EVT-0004 | medical    | Downtown Mall                  | sev 4 | ambulance_4 ETA 8 min | opened step 5
EVT-0005 | fire       | Lakeview Residences            | sev 2 | fire_5 ETA 12 min | opened step 6
EVT-0006 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 15 min | opened step 7
EVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_6 ETA 14 min | opened step 10
EVT-0009 | medical    | Oakwood Apartments             | sev 3 | HELD → ambulance_4 | opened step 11
EVT-0010 | crime      | Central Plaza                  | sev 4 | police_1 ETA 9 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Lakeview Residences            | RETURNING → EVT-0007
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0010
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_4     | ambulance  | Downtown Mall                  | ON_SCENE → EVT-0004
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]
Engine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]
Metro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]
Lakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]
Pinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]
Sunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]
Downtown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]
Central Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]
Northside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_4)
Step 12: CALL-0012 → police police_1
Step 13: CALL-0013 → Duplicate of EVT-0008

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Hi, I think I see some smoke coming from behind Pinecrest Homes. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_4 | opened step 3
EVT-0005 | fire       | Lakeview Residences            | sev 2 | fire_5 ETA 12 min | opened step 6
EVT-0006 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 15 min | opened step 7
EVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_6 ETA 14 min | opened step 10
EVT-0009 | medical    | Oakwood Apartments             | sev 3 | HELD → ambulance_4 | opened step 11
EVT-0010 | crime      | Central Plaza                  | sev 4 | police_1 ETA 9 min | opened step 12
EVT-0011 | medical    | Oakwood Apartments             | sev 2 | HELD → ambulance_4 | opened step 14

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0010
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_4     | ambulance  | Downtown Mall                  | RETURNING → EVT-0004
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]
Engine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]
Metro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]
Lakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]
Pinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]
Sunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]
Downtown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]
Central Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]
Northside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → police police_1
Step 13: CALL-0013 → Duplicate of EVT-0008
Step 14: CALL-0014 → HOLD (ambulance, waiting for ambulance_4)

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
Hi, I think I see some smoke coming from behind Downtown Mall. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_4 | opened step 3
EVT-0005 | fire       | Lakeview Residences            | sev 2 | fire_5 ETA 12 min | opened step 6
EVT-0006 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 15 min | opened step 7
EVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_6 ETA 14 min | opened step 10
EVT-0009 | medical    | Oakwood Apartments             | sev 3 | HELD → ambulance_4 | opened step 11
EVT-0010 | crime      | Central Plaza                  | sev 4 | police_1 ETA 9 min | opened step 12
EVT-0011 | medical    | Oakwood Apartments             | sev 2 | HELD → ambulance_4 | opened step 14
EVT-0012 | fire       | Pinecrest Homes                | sev 2 | HELD → fire_5 | opened step 15

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0010
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_4     | ambulance  | Downtown Mall                  | RETURNING → EVT-0004
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]
Engine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]
Metro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]
Lakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]
Pinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]
Sunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]
Downtown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]
Central Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]
Northside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → Duplicate of EVT-0008
Step 14: CALL-0014 → HOLD (ambulance, waiting for ambulance_4)
Step 15: CALL-0015 → HOLD (fire, waiting for fire_5)

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
Someone's not breathing at Oakwood Apartments! A bystander is doing CPR. Please send an ambulance to Main Drive immediately!

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Lakeview Residences            | sev 1 | ambulance_4 ETA 9 min | opened step 3
EVT-0005 | fire       | Lakeview Residences            | sev 2 | fire_5 ETA 12 min | opened step 6
EVT-0006 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 15 min | opened step 7
EVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_6 ETA 14 min | opened step 10
EVT-0009 | medical    | Oakwood Apartments             | sev 3 | HELD → ambulance_4 | opened step 11
EVT-0010 | crime      | Central Plaza                  | sev 4 | police_1 ETA 9 min | opened step 12
EVT-0011 | medical    | Oakwood Apartments             | sev 2 | HELD → ambulance_4 | opened step 14
EVT-0012 | fire       | Pinecrest Homes                | sev 2 | HELD → fire_5 | opened step 15
EVT-0013 | fire       | Downtown Mall                  | sev 3 | HELD → fire_5 | opened step 16

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0010
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]
Engine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]
Metro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]
Lakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]
Pinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]
Sunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]
Downtown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]
Central Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]
Northside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → HOLD (ambulance, waiting for ambulance_4)
Step 15: CALL-0015 → HOLD (fire, waiting for fire_5)
Step 16: CALL-0016 → HOLD (fire, waiting for fire_5)

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0011", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
There's a man having chest pains at 257 Main Drive. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Lakeview Residences            | sev 1 | ambulance_4 ETA 9 min | opened step 3
EVT-0005 | fire       | Lakeview Residences            | sev 2 | fire_5 ETA 12 min | opened step 6
EVT-0006 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 15 min | opened step 7
EVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_6 ETA 14 min | opened step 10
EVT-0009 | medical    | Oakwood Apartments             | sev 3 | HELD → ambulance_4 | opened step 11
EVT-0010 | crime      | Central Plaza                  | sev 4 | police_1 ETA 9 min | opened step 12
EVT-0011 | medical    | Oakwood Apartments             | sev 2 | HELD → ambulance_4 | opened step 14
EVT-0012 | fire       | Pinecrest Homes                | sev 2 | HELD → fire_5 | opened step 15
EVT-0013 | fire       | Downtown Mall                  | sev 3 | HELD → fire_5 | opened step 16

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0010
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_5          | fire       | Lakeview Residences            | ON_SCENE → EVT-0005
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]
Engine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]
Metro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]
Lakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]
Pinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]
Sunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]
Downtown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]
Central Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]
Northside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → HOLD (fire, waiting for fire_5)
Step 16: CALL-0016 → HOLD (fire, waiting for fire_5)
Step 17: CALL-0017 → Duplicate of EVT-0011

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0009", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
Fender bender on Main Drive near Central Plaza. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Lakeview Residences            | sev 1 | ambulance_4 ETA 9 min | opened step 3
EVT-0005 | fire       | Lakeview Residences            | sev 2 | fire_5 ETA 12 min | opened step 6
EVT-0006 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 15 min | opened step 7
EVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_6 ETA 14 min | opened step 10
EVT-0009 | medical    | Oakwood Apartments             | sev 3 | HELD → ambulance_4 | opened step 11
EVT-0010 | crime      | Central Plaza                  | sev 4 | police_1 ETA 9 min | opened step 12
EVT-0011 | medical    | Oakwood Apartments             | sev 2 | HELD → ambulance_4 | opened step 14
EVT-0012 | fire       | Pinecrest Homes                | sev 2 | HELD → fire_5 | opened step 15
EVT-0013 | fire       | Downtown Mall                  | sev 3 | HELD → fire_5 | opened step 16

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0010
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_5          | fire       | Lakeview Residences            | ON_SCENE → EVT-0005
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]
Engine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]
Metro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]
Lakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]
Pinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]
Sunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]
Downtown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]
Central Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]
Northside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → HOLD (fire, waiting for fire_5)
Step 17: CALL-0017 → Duplicate of EVT-0011
Step 18: CALL-0018 → Duplicate of EVT-0009

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_4", "from_event_id": "EVT-0003", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
There's been some kind of mass incident at Oakwood Apartments — multiple people down, some not moving. We need everything, Main Drive entrance.

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Lakeview Residences            | sev 1 | HELD → ambulance_4 | opened step 3
EVT-0006 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 15 min | opened step 7
EVT-0008 | fire       | Downtown Mall                  | sev 3 | fire_6 ETA 14 min | opened step 10
EVT-0009 | medical    | Oakwood Apartments             | sev 3 | HELD → ambulance_4 | opened step 11
EVT-0010 | crime      | Central Plaza                  | sev 4 | police_1 ETA 9 min | opened step 12
EVT-0011 | medical    | Oakwood Apartments             | sev 2 | HELD → ambulance_4 | opened step 14
EVT-0012 | fire       | Pinecrest Homes                | sev 2 | HELD → fire_5 | opened step 15
EVT-0013 | fire       | Downtown Mall                  | sev 3 | HELD → fire_5 | opened step 16
EVT-0014 | accident   | Central Plaza                  | sev 4 | ambulance_4 ETA 16 min | opened step 19

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0010
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0014
fire_5          | fire       | Lakeview Residences            | RETURNING → EVT-0005
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Oakwood Apartments [5 min], Downtown Mall [8 min], Lakeview Residences [10 min]
Engine House No. 1 (fire_station) → Cedar Park Village [5 min], Central Plaza [7 min]
Metro Police HQ (police_station) → Lakeview Residences [2 min], Northside Junction [5 min], Oakwood Apartments [8 min]
Lakeview Residences (residential) → St. Mary's Medical Center [10 min], Metro Police HQ [2 min], Northside Junction [3 min], Central Plaza [7 min], Downtown Mall [6 min], Cedar Park Village [8 min], Oakwood Apartments [11 min]
Pinecrest Homes (residential) → Downtown Mall [4 min], Oakwood Apartments [6 min], Sunset Villas [5 min], Eastgate Roundabout [6 min]
Sunset Villas (residential) → Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Central Plaza [5 min], Cedar Park Village [4 min]
Cedar Park Village (residential) → Engine House No. 1 [5 min], Lakeview Residences [8 min], Central Plaza [2 min], Eastgate Roundabout [1 min], Northside Junction [4 min], Sunset Villas [4 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [5 min], Pinecrest Homes [6 min], Downtown Mall [4 min], Metro Police HQ [8 min], Lakeview Residences [11 min]
Downtown Mall (commercial) → St. Mary's Medical Center [8 min], Lakeview Residences [6 min], Pinecrest Homes [4 min], Oakwood Apartments [4 min], Northside Junction [5 min]
Central Plaza (commercial) → Engine House No. 1 [7 min], Lakeview Residences [7 min], Sunset Villas [5 min], Cedar Park Village [2 min], Eastgate Roundabout [2 min], Northside Junction [4 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [6 min], Sunset Villas [5 min], Cedar Park Village [1 min], Central Plaza [2 min]
Northside Junction (road_junction) → Metro Police HQ [5 min], Lakeview Residences [3 min], Cedar Park Village [4 min], Downtown Mall [5 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → Duplicate of EVT-0011
Step 18: CALL-0018 → Duplicate of EVT-0009
Step 19: CALL-0019 → ambulance ?

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0011", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's a fire at 999 Elm Road! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westside Fire Department [1 min], Eastgate Roundabout [5 min], Southbound Overpass [8 min], Downtown Precinct [8 min], Downtown Mall [12 min]
Westside Fire Department (fire_station) → St. Mary's Medical Center [1 min], Eastgate Roundabout [6 min], Southbound Overpass [5 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [8 min], Aspen Ridge [2 min], Eastgate Roundabout [5 min], Pinecrest Homes [6 min], Oakwood Apartments [8 min], Downtown Mall [8 min], Southbound Overpass [6 min]
Pinecrest Homes (residential) → Downtown Precinct [6 min], Aspen Ridge [5 min], Southbound Overpass [8 min], Eastgate Roundabout [9 min]
Aspen Ridge (residential) → Downtown Precinct [2 min], Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Oakwood Apartments [8 min], Southbound Overpass [5 min]
Oakwood Apartments (residential) → Downtown Mall [2 min], Downtown Precinct [8 min], Aspen Ridge [8 min]
Downtown Mall (commercial) → St. Mary's Medical Center [12 min], Oakwood Apartments [2 min], Downtown Precinct [8 min], Eastgate Roundabout [10 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [6 min], Downtown Precinct [5 min], Pinecrest Homes [9 min], Aspen Ridge [5 min], Downtown Mall [10 min], Southbound Overpass [4 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [8 min], Westside Fire Department [5 min], Pinecrest Homes [8 min], Eastgate Roundabout [4 min], Aspen Ridge [5 min], Downtown Precinct [6 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Car accident at Main Street and Hill Road. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 1 | fire_5 ETA 13 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westside Fire Department [1 min], Eastgate Roundabout [5 min], Southbound Overpass [8 min], Downtown Precinct [8 min], Downtown Mall [12 min]
Westside Fire Department (fire_station) → St. Mary's Medical Center [1 min], Eastgate Roundabout [6 min], Southbound Overpass [5 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [8 min], Aspen Ridge [2 min], Eastgate Roundabout [5 min], Pinecrest Homes [6 min], Oakwood Apartments [8 min], Downtown Mall [8 min], Southbound Overpass [6 min]
Pinecrest Homes (residential) → Downtown Precinct [6 min], Aspen Ridge [5 min], Southbound Overpass [8 min], Eastgate Roundabout [9 min]
Aspen Ridge (residential) → Downtown Precinct [2 min], Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Oakwood Apartments [8 min], Southbound Overpass [5 min]
Oakwood Apartments (residential) → Downtown Mall [2 min], Downtown Precinct [8 min], Aspen Ridge [8 min]
Downtown Mall (commercial) → St. Mary's Medical Center [12 min], Oakwood Apartments [2 min], Downtown Precinct [8 min], Eastgate Roundabout [10 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [6 min], Downtown Precinct [5 min], Pinecrest Homes [9 min], Aspen Ridge [5 min], Downtown Mall [10 min], Southbound Overpass [4 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [8 min], Westside Fire Department [5 min], Pinecrest Homes [8 min], Eastgate Roundabout [4 min], Aspen Ridge [5 min], Downtown Precinct [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's a fire at 502 Main Street! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 1 | fire_5 ETA 13 min | opened step 1
EVT-0002 | accident   | Oakwood Apartments             | sev 5 | ambulance_2 ETA 15 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westside Fire Department [1 min], Eastgate Roundabout [5 min], Southbound Overpass [8 min], Downtown Precinct [8 min], Downtown Mall [12 min]
Westside Fire Department (fire_station) → St. Mary's Medical Center [1 min], Eastgate Roundabout [6 min], Southbound Overpass [5 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [8 min], Aspen Ridge [2 min], Eastgate Roundabout [5 min], Pinecrest Homes [6 min], Oakwood Apartments [8 min], Downtown Mall [8 min], Southbound Overpass [6 min]
Pinecrest Homes (residential) → Downtown Precinct [6 min], Aspen Ridge [5 min], Southbound Overpass [8 min], Eastgate Roundabout [9 min]
Aspen Ridge (residential) → Downtown Precinct [2 min], Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Oakwood Apartments [8 min], Southbound Overpass [5 min]
Oakwood Apartments (residential) → Downtown Mall [2 min], Downtown Precinct [8 min], Aspen Ridge [8 min]
Downtown Mall (commercial) → St. Mary's Medical Center [12 min], Oakwood Apartments [2 min], Downtown Precinct [8 min], Eastgate Roundabout [10 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [6 min], Downtown Precinct [5 min], Pinecrest Homes [9 min], Aspen Ridge [5 min], Downtown Mall [10 min], Southbound Overpass [4 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [8 min], Westside Fire Department [5 min], Pinecrest Homes [8 min], Eastgate Roundabout [4 min], Aspen Ridge [5 min], Downtown Precinct [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5
Step 2: CALL-0002 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Pedestrian hit by a truck at Park Road near Pinecrest Homes. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 1 | fire_5 ETA 13 min | opened step 1
EVT-0002 | accident   | Oakwood Apartments             | sev 5 | ambulance_2 ETA 15 min | opened step 2
EVT-0003 | fire       | Oakwood Apartments             | sev 5 | fire_6 ETA 16 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westside Fire Department [1 min], Eastgate Roundabout [5 min], Southbound Overpass [8 min], Downtown Precinct [8 min], Downtown Mall [12 min]
Westside Fire Department (fire_station) → St. Mary's Medical Center [1 min], Eastgate Roundabout [6 min], Southbound Overpass [5 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [8 min], Aspen Ridge [2 min], Eastgate Roundabout [5 min], Pinecrest Homes [6 min], Oakwood Apartments [8 min], Downtown Mall [8 min], Southbound Overpass [6 min]
Pinecrest Homes (residential) → Downtown Precinct [6 min], Aspen Ridge [5 min], Southbound Overpass [8 min], Eastgate Roundabout [9 min]
Aspen Ridge (residential) → Downtown Precinct [2 min], Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Oakwood Apartments [8 min], Southbound Overpass [5 min]
Oakwood Apartments (residential) → Downtown Mall [2 min], Downtown Precinct [8 min], Aspen Ridge [8 min]
Downtown Mall (commercial) → St. Mary's Medical Center [12 min], Oakwood Apartments [2 min], Downtown Precinct [8 min], Eastgate Roundabout [10 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [6 min], Downtown Precinct [5 min], Pinecrest Homes [9 min], Aspen Ridge [5 min], Downtown Mall [10 min], Southbound Overpass [4 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [8 min], Westside Fire Department [5 min], Pinecrest Homes [8 min], Eastgate Roundabout [4 min], Aspen Ridge [5 min], Downtown Precinct [6 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5
Step 2: CALL-0002 → ambulance ambulance_2
Step 3: CALL-0003 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Car accident at Third Road and Park Road. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 1 | fire_5 ETA 13 min | opened step 1
EVT-0002 | accident   | Oakwood Apartments             | sev 5 | ambulance_2 ETA 15 min | opened step 2
EVT-0003 | fire       | Oakwood Apartments             | sev 5 | fire_6 ETA 16 min | opened step 3
EVT-0004 | accident   | Pinecrest Homes                | sev 5 | ambulance_3 ETA 13 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westside Fire Department [1 min], Eastgate Roundabout [5 min], Southbound Overpass [8 min], Downtown Precinct [8 min], Downtown Mall [12 min]
Westside Fire Department (fire_station) → St. Mary's Medical Center [1 min], Eastgate Roundabout [6 min], Southbound Overpass [5 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [8 min], Aspen Ridge [2 min], Eastgate Roundabout [5 min], Pinecrest Homes [6 min], Oakwood Apartments [8 min], Downtown Mall [8 min], Southbound Overpass [6 min]
Pinecrest Homes (residential) → Downtown Precinct [6 min], Aspen Ridge [5 min], Southbound Overpass [8 min], Eastgate Roundabout [9 min]
Aspen Ridge (residential) → Downtown Precinct [2 min], Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Oakwood Apartments [8 min], Southbound Overpass [5 min]
Oakwood Apartments (residential) → Downtown Mall [2 min], Downtown Precinct [8 min], Aspen Ridge [8 min]
Downtown Mall (commercial) → St. Mary's Medical Center [12 min], Oakwood Apartments [2 min], Downtown Precinct [8 min], Eastgate Roundabout [10 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [6 min], Downtown Precinct [5 min], Pinecrest Homes [9 min], Aspen Ridge [5 min], Downtown Mall [10 min], Southbound Overpass [4 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [8 min], Westside Fire Department [5 min], Pinecrest Homes [8 min], Eastgate Roundabout [4 min], Aspen Ridge [5 min], Downtown Precinct [6 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_2
Step 3: CALL-0003 → fire fire_6
Step 4: CALL-0004 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
I'd like to report a shoplifter at Downtown Mall on Elm Road. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 1 | fire_5 ETA 13 min | opened step 1
EVT-0002 | accident   | Oakwood Apartments             | sev 5 | ambulance_2 ETA 15 min | opened step 2
EVT-0003 | fire       | Oakwood Apartments             | sev 5 | fire_6 ETA 16 min | opened step 3
EVT-0004 | accident   | Pinecrest Homes                | sev 5 | ambulance_3 ETA 13 min | opened step 4
EVT-0005 | accident   | Aspen Ridge                    | sev 5 | ambulance_4 ETA 9 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westside Fire Department [1 min], Eastgate Roundabout [5 min], Southbound Overpass [8 min], Downtown Precinct [8 min], Downtown Mall [12 min]
Westside Fire Department (fire_station) → St. Mary's Medical Center [1 min], Eastgate Roundabout [6 min], Southbound Overpass [5 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [8 min], Aspen Ridge [2 min], Eastgate Roundabout [5 min], Pinecrest Homes [6 min], Oakwood Apartments [8 min], Downtown Mall [8 min], Southbound Overpass [6 min]
Pinecrest Homes (residential) → Downtown Precinct [6 min], Aspen Ridge [5 min], Southbound Overpass [8 min], Eastgate Roundabout [9 min]
Aspen Ridge (residential) → Downtown Precinct [2 min], Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Oakwood Apartments [8 min], Southbound Overpass [5 min]
Oakwood Apartments (residential) → Downtown Mall [2 min], Downtown Precinct [8 min], Aspen Ridge [8 min]
Downtown Mall (commercial) → St. Mary's Medical Center [12 min], Oakwood Apartments [2 min], Downtown Precinct [8 min], Eastgate Roundabout [10 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [6 min], Downtown Precinct [5 min], Pinecrest Homes [9 min], Aspen Ridge [5 min], Downtown Mall [10 min], Southbound Overpass [4 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [8 min], Westside Fire Department [5 min], Pinecrest Homes [8 min], Eastgate Roundabout [4 min], Aspen Ridge [5 min], Downtown Precinct [6 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → fire fire_6
Step 4: CALL-0004 → ambulance ambulance_3
Step 5: CALL-0005 → ambulance ambulance_4

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
There's a fire at 517 Main Street! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 1 | fire_5 ETA 13 min | opened step 1
EVT-0002 | accident   | Oakwood Apartments             | sev 5 | ambulance_2 ETA 15 min | opened step 2
EVT-0003 | fire       | Oakwood Apartments             | sev 5 | fire_6 ETA 16 min | opened step 3
EVT-0004 | accident   | Pinecrest Homes                | sev 5 | ambulance_3 ETA 13 min | opened step 4
EVT-0005 | accident   | Aspen Ridge                    | sev 5 | ambulance_4 ETA 9 min | opened step 5
EVT-0006 | crime      | Downtown Mall                  | sev 2 | police_0 ETA 8 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westside Fire Department [1 min], Eastgate Roundabout [5 min], Southbound Overpass [8 min], Downtown Precinct [8 min], Downtown Mall [12 min]
Westside Fire Department (fire_station) → St. Mary's Medical Center [1 min], Eastgate Roundabout [6 min], Southbound Overpass [5 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [8 min], Aspen Ridge [2 min], Eastgate Roundabout [5 min], Pinecrest Homes [6 min], Oakwood Apartments [8 min], Downtown Mall [8 min], Southbound Overpass [6 min]
Pinecrest Homes (residential) → Downtown Precinct [6 min], Aspen Ridge [5 min], Southbound Overpass [8 min], Eastgate Roundabout [9 min]
Aspen Ridge (residential) → Downtown Precinct [2 min], Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Oakwood Apartments [8 min], Southbound Overpass [5 min]
Oakwood Apartments (residential) → Downtown Mall [2 min], Downtown Precinct [8 min], Aspen Ridge [8 min]
Downtown Mall (commercial) → St. Mary's Medical Center [12 min], Oakwood Apartments [2 min], Downtown Precinct [8 min], Eastgate Roundabout [10 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [6 min], Downtown Precinct [5 min], Pinecrest Homes [9 min], Aspen Ridge [5 min], Downtown Mall [10 min], Southbound Overpass [4 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [8 min], Westside Fire Department [5 min], Pinecrest Homes [8 min], Eastgate Roundabout [4 min], Aspen Ridge [5 min], Downtown Precinct [6 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → ambulance ambulance_3
Step 5: CALL-0005 → ambulance ambulance_4
Step 6: CALL-0006 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Building's on fire on Third Road near Aspen Ridge! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 1 | fire_5 ETA 13 min | opened step 1
EVT-0002 | accident   | Oakwood Apartments             | sev 5 | ambulance_2 ETA 15 min | opened step 2
EVT-0003 | fire       | Oakwood Apartments             | sev 5 | fire_6 ETA 16 min | opened step 3
EVT-0004 | accident   | Pinecrest Homes                | sev 5 | ambulance_3 ETA 13 min | opened step 4
EVT-0005 | accident   | Aspen Ridge                    | sev 5 | ambulance_4 ETA 9 min | opened step 5
EVT-0006 | crime      | Downtown Mall                  | sev 2 | police_0 ETA 8 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westside Fire Department [1 min], Eastgate Roundabout [5 min], Southbound Overpass [8 min], Downtown Precinct [8 min], Downtown Mall [12 min]
Westside Fire Department (fire_station) → St. Mary's Medical Center [1 min], Eastgate Roundabout [6 min], Southbound Overpass [5 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [8 min], Aspen Ridge [2 min], Eastgate Roundabout [5 min], Pinecrest Homes [6 min], Oakwood Apartments [8 min], Downtown Mall [8 min], Southbound Overpass [6 min]
Pinecrest Homes (residential) → Downtown Precinct [6 min], Aspen Ridge [5 min], Southbound Overpass [8 min], Eastgate Roundabout [9 min]
Aspen Ridge (residential) → Downtown Precinct [2 min], Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Oakwood Apartments [8 min], Southbound Overpass [5 min]
Oakwood Apartments (residential) → Downtown Mall [2 min], Downtown Precinct [8 min], Aspen Ridge [8 min]
Downtown Mall (commercial) → St. Mary's Medical Center [12 min], Oakwood Apartments [2 min], Downtown Precinct [8 min], Eastgate Roundabout [10 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [6 min], Downtown Precinct [5 min], Pinecrest Homes [9 min], Aspen Ridge [5 min], Downtown Mall [10 min], Southbound Overpass [4 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [8 min], Westside Fire Department [5 min], Pinecrest Homes [8 min], Eastgate Roundabout [4 min], Aspen Ridge [5 min], Downtown Precinct [6 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → ambulance ambulance_4
Step 6: CALL-0006 → police police_0
Step 7: CALL-0007 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_5", "from_event_id": "EVT-0001", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
There's been some kind of mass incident at Aspen Ridge — multiple people down, some not moving. We need everything, Third Road entrance.

=== ACTIVE EVENTS ===
EVT-0002 | accident   | Oakwood Apartments             | sev 5 | ambulance_2 ETA 15 min | opened step 2
EVT-0003 | fire       | Oakwood Apartments             | sev 5 | fire_6 ETA 16 min | opened step 3
EVT-0004 | accident   | Pinecrest Homes                | sev 5 | ambulance_3 ETA 13 min | opened step 4
EVT-0005 | accident   | Aspen Ridge                    | sev 5 | ambulance_4 ETA 9 min | opened step 5
EVT-0006 | crime      | Downtown Mall                  | sev 2 | police_0 ETA 8 min | opened step 6
EVT-0007 | fire       | Aspen Ridge                    | sev 4 | fire_5 ETA 10 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westside Fire Department [1 min], Eastgate Roundabout [5 min], Southbound Overpass [8 min], Downtown Precinct [8 min], Downtown Mall [12 min]
Westside Fire Department (fire_station) → St. Mary's Medical Center [1 min], Eastgate Roundabout [6 min], Southbound Overpass [5 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [8 min], Aspen Ridge [2 min], Eastgate Roundabout [5 min], Pinecrest Homes [6 min], Oakwood Apartments [8 min], Downtown Mall [8 min], Southbound Overpass [6 min]
Pinecrest Homes (residential) → Downtown Precinct [6 min], Aspen Ridge [5 min], Southbound Overpass [8 min], Eastgate Roundabout [9 min]
Aspen Ridge (residential) → Downtown Precinct [2 min], Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Oakwood Apartments [8 min], Southbound Overpass [5 min]
Oakwood Apartments (residential) → Downtown Mall [2 min], Downtown Precinct [8 min], Aspen Ridge [8 min]
Downtown Mall (commercial) → St. Mary's Medical Center [12 min], Oakwood Apartments [2 min], Downtown Precinct [8 min], Eastgate Roundabout [10 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [6 min], Downtown Precinct [5 min], Pinecrest Homes [9 min], Aspen Ridge [5 min], Downtown Mall [10 min], Southbound Overpass [4 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [8 min], Westside Fire Department [5 min], Pinecrest Homes [8 min], Eastgate Roundabout [4 min], Aspen Ridge [5 min], Downtown Precinct [6 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → police police_0
Step 7: CALL-0007 → Duplicate of EVT-0003
Step 8: CALL-0008 → fire ?

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Someone's not breathing at Pinecrest Homes! A bystander is doing CPR. Please send an ambulance to Hill Drive immediately!

=== ACTIVE EVENTS ===
EVT-0002 | accident   | Oakwood Apartments             | sev 5 | ambulance_2 ETA 15 min | opened step 2
EVT-0003 | fire       | Oakwood Apartments             | sev 5 | fire_6 ETA 16 min | opened step 3
EVT-0004 | accident   | Pinecrest Homes                | sev 5 | ambulance_3 ETA 13 min | opened step 4
EVT-0005 | accident   | Aspen Ridge                    | sev 5 | ambulance_4 ETA 9 min | opened step 5
EVT-0006 | crime      | Downtown Mall                  | sev 2 | police_0 ETA 8 min | opened step 6
EVT-0007 | fire       | Aspen Ridge                    | sev 4 | fire_5 ETA 10 min | opened step 8
EVT-0008 | medical    | Aspen Ridge                    | sev 1 | HELD → ambulance_4 | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Westside Fire Department [1 min], Eastgate Roundabout [5 min], Southbound Overpass [8 min], Downtown Precinct [8 min], Downtown Mall [12 min]
Westside Fire Department (fire_station) → St. Mary's Medical Center [1 min], Eastgate Roundabout [6 min], Southbound Overpass [5 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [8 min], Aspen Ridge [2 min], Eastgate Roundabout [5 min], Pinecrest Homes [6 min], Oakwood Apartments [8 min], Downtown Mall [8 min], Southbound Overpass [6 min]
Pinecrest Homes (residential) → Downtown Precinct [6 min], Aspen Ridge [5 min], Southbound Overpass [8 min], Eastgate Roundabout [9 min]
Aspen Ridge (residential) → Downtown Precinct [2 min], Pinecrest Homes [5 min], Eastgate Roundabout [5 min], Oakwood Apartments [8 min], Southbound Overpass [5 min]
Oakwood Apartments (residential) → Downtown Mall [2 min], Downtown Precinct [8 min], Aspen Ridge [8 min]
Downtown Mall (commercial) → St. Mary's Medical Center [12 min], Oakwood Apartments [2 min], Downtown Precinct [8 min], Eastgate Roundabout [10 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [5 min], Westside Fire Department [6 min], Downtown Precinct [5 min], Pinecrest Homes [9 min], Aspen Ridge [5 min], Downtown Mall [10 min], Southbound Overpass [4 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [8 min], Westside Fire Department [5 min], Pinecrest Homes [8 min], Eastgate Roundabout [4 min], Aspen Ridge [5 min], Downtown Precinct [6 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0003
Step 8: CALL-0008 → fire ?
Step 9: CALL-0009 → HOLD (ambulance, waiting for ambulance_4)

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}