[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's a fight outside Birchwood Place on Second Road. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oak Avenue Shops               | sev 2 | fire_6 ETA 9 min | opened step 1
EVT-0002 | medical    | Birchwood Place                | sev 5 | ambulance_3 ETA 6 min | opened step 2
EVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 5 min | opened step 3
EVT-0005 | accident   | Oak Avenue Shops               | sev 4 | ambulance_5 ETA 14 min | opened step 5
EVT-0006 | crime      | Oakwood Apartments             | sev 4 | police_1 ETA 11 min | opened step 6
EVT-0007 | medical    | Oak Avenue Shops               | sev 1 | HELD → ambulance_4 | opened step 7

=== UNIT STATUS ===
police_0        | police     | Riverside Market               | ON_SCENE → EVT-0003
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Birchwood Place                | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | Riverside Market               | RETURNING → EVT-0004
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Market [1 min], Pinecrest Homes [7 min], Central Fire Station [7 min], Highway 9 Interchange [11 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [7 min], Downtown Precinct [2 min], Pinecrest Homes [2 min], Birchwood Place [2 min], Oakwood Apartments [10 min], Riverside Market [4 min], Northside Junction [4 min]
Downtown Precinct (police_station) → Central Fire Station [2 min], Pinecrest Homes [1 min], Birchwood Place [4 min], Northside Junction [4 min]
Birchwood Place (residential) → Downtown Precinct [4 min], Central Fire Station [2 min], Oak Avenue Shops [7 min], Oakwood Apartments [11 min], Pinecrest Homes [5 min], Northside Junction [5 min]
Oakwood Apartments (residential) → Highway 9 Interchange [4 min], Oak Avenue Shops [4 min], Birchwood Place [11 min], Central Fire Station [10 min], Pinecrest Homes [12 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [7 min], Central Fire Station [2 min], Downtown Precinct [1 min], Northside Junction [3 min], Birchwood Place [5 min], Oakwood Apartments [12 min], Riverside Market [4 min]
Riverside Market (commercial) → St. Mary's Medical Center [1 min], Pinecrest Homes [4 min], Central Fire Station [4 min]
Oak Avenue Shops (commercial) → Birchwood Place [7 min], Oakwood Apartments [4 min], Highway 9 Interchange [3 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [11 min], Oakwood Apartments [4 min], Oak Avenue Shops [3 min]
Northside Junction (road_junction) → Downtown Precinct [4 min], Pinecrest Homes [3 min], Central Fire Station [4 min], Birchwood Place [5 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → ambulance ambulance_5
Step 6: CALL-0006 → police police_1
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_4)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
There's a break-in happening right now at 550 Third Road. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oak Avenue Shops               | sev 2 | fire_6 ETA 9 min | opened step 1
EVT-0002 | medical    | Birchwood Place                | sev 5 | ambulance_3 ETA 6 min | opened step 2
EVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 5 min | opened step 3
EVT-0005 | accident   | Oak Avenue Shops               | sev 4 | ambulance_5 ETA 14 min | opened step 5
EVT-0006 | crime      | Oakwood Apartments             | sev 4 | police_1 ETA 11 min | opened step 6
EVT-0007 | medical    | Oak Avenue Shops               | sev 1 | ambulance_4 ETA 14 min | opened step 7
EVT-0008 | crime      | Birchwood Place                | sev 2 | police_2 ETA 3 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Riverside Market               | ON_SCENE → EVT-0003
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0008
ambulance_3     | ambulance  | Birchwood Place                | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0007
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Market [1 min], Pinecrest Homes [7 min], Central Fire Station [7 min], Highway 9 Interchange [11 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [7 min], Downtown Precinct [2 min], Pinecrest Homes [2 min], Birchwood Place [2 min], Oakwood Apartments [10 min], Riverside Market [4 min], Northside Junction [4 min]
Downtown Precinct (police_station) → Central Fire Station [2 min], Pinecrest Homes [1 min], Birchwood Place [4 min], Northside Junction [4 min]
Birchwood Place (residential) → Downtown Precinct [4 min], Central Fire Station [2 min], Oak Avenue Shops [7 min], Oakwood Apartments [11 min], Pinecrest Homes [5 min], Northside Junction [5 min]
Oakwood Apartments (residential) → Highway 9 Interchange [4 min], Oak Avenue Shops [4 min], Birchwood Place [11 min], Central Fire Station [10 min], Pinecrest Homes [12 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [7 min], Central Fire Station [2 min], Downtown Precinct [1 min], Northside Junction [3 min], Birchwood Place [5 min], Oakwood Apartments [12 min], Riverside Market [4 min]
Riverside Market (commercial) → St. Mary's Medical Center [1 min], Pinecrest Homes [4 min], Central Fire Station [4 min]
Oak Avenue Shops (commercial) → Birchwood Place [7 min], Oakwood Apartments [4 min], Highway 9 Interchange [3 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [11 min], Oakwood Apartments [4 min], Oak Avenue Shops [3 min]
Northside Junction (road_junction) → Downtown Precinct [4 min], Pinecrest Homes [3 min], Central Fire Station [4 min], Birchwood Place [5 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → police police_1
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_4)
Step 8: CALL-0008 → police police_2

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Someone's not breathing at Riverside Market! A bystander is doing CPR. Please send an ambulance to Third Road immediately!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oak Avenue Shops               | sev 2 | fire_6 ETA 9 min | opened step 1
EVT-0005 | accident   | Oak Avenue Shops               | sev 4 | ambulance_5 ETA 14 min | opened step 5
EVT-0006 | crime      | Oakwood Apartments             | sev 4 | police_1 ETA 11 min | opened step 6
EVT-0007 | medical    | Oak Avenue Shops               | sev 1 | ambulance_4 ETA 14 min | opened step 7
EVT-0008 | crime      | Birchwood Place                | sev 2 | police_2 ETA 3 min | opened step 8
EVT-0009 | crime      | Riverside Market               | sev 3 | HELD → police_0 | opened step 9

=== UNIT STATUS ===
police_0        | police     | Riverside Market               | RETURNING → EVT-0003
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0008
ambulance_3     | ambulance  | Birchwood Place                | RETURNING → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0007
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_6          | fire       | Oak Avenue Shops               | ON_SCENE → EVT-0001
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Market [1 min], Pinecrest Homes [7 min], Central Fire Station [7 min], Highway 9 Interchange [11 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [7 min], Downtown Precinct [2 min], Pinecrest Homes [2 min], Birchwood Place [2 min], Oakwood Apartments [10 min], Riverside Market [4 min], Northside Junction [4 min]
Downtown Precinct (police_station) → Central Fire Station [2 min], Pinecrest Homes [1 min], Birchwood Place [4 min], Northside Junction [4 min]
Birchwood Place (residential) → Downtown Precinct [4 min], Central Fire Station [2 min], Oak Avenue Shops [7 min], Oakwood Apartments [11 min], Pinecrest Homes [5 min], Northside Junction [5 min]
Oakwood Apartments (residential) → Highway 9 Interchange [4 min], Oak Avenue Shops [4 min], Birchwood Place [11 min], Central Fire Station [10 min], Pinecrest Homes [12 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [7 min], Central Fire Station [2 min], Downtown Precinct [1 min], Northside Junction [3 min], Birchwood Place [5 min], Oakwood Apartments [12 min], Riverside Market [4 min]
Riverside Market (commercial) → St. Mary's Medical Center [1 min], Pinecrest Homes [4 min], Central Fire Station [4 min]
Oak Avenue Shops (commercial) → Birchwood Place [7 min], Oakwood Apartments [4 min], Highway 9 Interchange [3 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [11 min], Oakwood Apartments [4 min], Oak Avenue Shops [3 min]
Northside Junction (road_junction) → Downtown Precinct [4 min], Pinecrest Homes [3 min], Central Fire Station [4 min], Birchwood Place [5 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_4)
Step 8: CALL-0008 → police police_2
Step 9: CALL-0009 → HOLD (police, waiting for police_0)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_4", "from_event_id": "EVT-0007", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's a man having chest pains at 109 Maple Boulevard. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Plaza [3 min], Spring Meadow Estates [5 min], Aspen Ridge [6 min], Westside Fire Department [6 min], Downtown Precinct [7 min]
Westside Fire Department (fire_station) → Sunset Villas [2 min], Downtown Precinct [3 min], Central Plaza [4 min], City Central Hospital [6 min], Pinecrest Homes [9 min], Highway 9 Interchange [10 min]
Downtown Precinct (police_station) → Westside Fire Department [3 min], Sunset Villas [4 min], City Central Hospital [7 min], Central Plaza [6 min]
Spring Meadow Estates (residential) → City Central Hospital [5 min], Aspen Ridge [1 min], Central Plaza [5 min], Sunset Villas [8 min]
Sunset Villas (residential) → Westside Fire Department [2 min], Downtown Precinct [4 min], Spring Meadow Estates [8 min], Central Plaza [2 min], Westway Intersection [11 min], Pinecrest Homes [6 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Spring Meadow Estates [1 min], Central Plaza [5 min], Westway Intersection [7 min]
Pinecrest Homes (residential) → Westside Fire Department [9 min], Central Plaza [6 min], Highway 9 Interchange [7 min], Sunset Villas [6 min], Westway Intersection [8 min]
Central Plaza (commercial) → City Central Hospital [3 min], Westside Fire Department [4 min], Downtown Precinct [6 min], Spring Meadow Estates [5 min], Sunset Villas [2 min], Aspen Ridge [5 min], Pinecrest Homes [6 min], Westway Intersection [10 min]
Westway Intersection (road_junction) → Sunset Villas [11 min], Pinecrest Homes [8 min], Aspen Ridge [7 min], Central Plaza [10 min]
Highway 9 Interchange (road_junction) → Pinecrest Homes [7 min], Westside Fire Department [10 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Bad crash on Spring Lane! Car flipped over near Sunset Villas. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Pinecrest Homes                | sev 3 | ambulance_2 ETA 9 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Plaza [3 min], Spring Meadow Estates [5 min], Aspen Ridge [6 min], Westside Fire Department [6 min], Downtown Precinct [7 min]
Westside Fire Department (fire_station) → Sunset Villas [2 min], Downtown Precinct [3 min], Central Plaza [4 min], City Central Hospital [6 min], Pinecrest Homes [9 min], Highway 9 Interchange [10 min]
Downtown Precinct (police_station) → Westside Fire Department [3 min], Sunset Villas [4 min], City Central Hospital [7 min], Central Plaza [6 min]
Spring Meadow Estates (residential) → City Central Hospital [5 min], Aspen Ridge [1 min], Central Plaza [5 min], Sunset Villas [8 min]
Sunset Villas (residential) → Westside Fire Department [2 min], Downtown Precinct [4 min], Spring Meadow Estates [8 min], Central Plaza [2 min], Westway Intersection [11 min], Pinecrest Homes [6 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Spring Meadow Estates [1 min], Central Plaza [5 min], Westway Intersection [7 min]
Pinecrest Homes (residential) → Westside Fire Department [9 min], Central Plaza [6 min], Highway 9 Interchange [7 min], Sunset Villas [6 min], Westway Intersection [8 min]
Central Plaza (commercial) → City Central Hospital [3 min], Westside Fire Department [4 min], Downtown Precinct [6 min], Spring Meadow Estates [5 min], Sunset Villas [2 min], Aspen Ridge [5 min], Pinecrest Homes [6 min], Westway Intersection [10 min]
Westway Intersection (road_junction) → Sunset Villas [11 min], Pinecrest Homes [8 min], Aspen Ridge [7 min], Central Plaza [10 min]
Highway 9 Interchange (road_junction) → Pinecrest Homes [7 min], Westside Fire Department [10 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Fender bender on Spring Lane near Sunset Villas. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Pinecrest Homes                | sev 3 | ambulance_2 ETA 9 min | opened step 1
EVT-0002 | accident   | Sunset Villas                  | sev 3 | ambulance_3 ETA 5 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Plaza [3 min], Spring Meadow Estates [5 min], Aspen Ridge [6 min], Westside Fire Department [6 min], Downtown Precinct [7 min]
Westside Fire Department (fire_station) → Sunset Villas [2 min], Downtown Precinct [3 min], Central Plaza [4 min], City Central Hospital [6 min], Pinecrest Homes [9 min], Highway 9 Interchange [10 min]
Downtown Precinct (police_station) → Westside Fire Department [3 min], Sunset Villas [4 min], City Central Hospital [7 min], Central Plaza [6 min]
Spring Meadow Estates (residential) → City Central Hospital [5 min], Aspen Ridge [1 min], Central Plaza [5 min], Sunset Villas [8 min]
Sunset Villas (residential) → Westside Fire Department [2 min], Downtown Precinct [4 min], Spring Meadow Estates [8 min], Central Plaza [2 min], Westway Intersection [11 min], Pinecrest Homes [6 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Spring Meadow Estates [1 min], Central Plaza [5 min], Westway Intersection [7 min]
Pinecrest Homes (residential) → Westside Fire Department [9 min], Central Plaza [6 min], Highway 9 Interchange [7 min], Sunset Villas [6 min], Westway Intersection [8 min]
Central Plaza (commercial) → City Central Hospital [3 min], Westside Fire Department [4 min], Downtown Precinct [6 min], Spring Meadow Estates [5 min], Sunset Villas [2 min], Aspen Ridge [5 min], Pinecrest Homes [6 min], Westway Intersection [10 min]
Westway Intersection (road_junction) → Sunset Villas [11 min], Pinecrest Homes [8 min], Aspen Ridge [7 min], Central Plaza [10 min]
Highway 9 Interchange (road_junction) → Pinecrest Homes [7 min], Westside Fire Department [10 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → ambulance ambulance_3

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's been some kind of mass incident at Pinecrest Homes — multiple people down, some not moving. We need everything, Maple Boulevard entrance.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Pinecrest Homes                | sev 3 | ambulance_2 ETA 9 min | opened step 1
EVT-0002 | accident   | Sunset Villas                  | sev 3 | ambulance_3 ETA 5 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Plaza [3 min], Spring Meadow Estates [5 min], Aspen Ridge [6 min], Westside Fire Department [6 min], Downtown Precinct [7 min]
Westside Fire Department (fire_station) → Sunset Villas [2 min], Downtown Precinct [3 min], Central Plaza [4 min], City Central Hospital [6 min], Pinecrest Homes [9 min], Highway 9 Interchange [10 min]
Downtown Precinct (police_station) → Westside Fire Department [3 min], Sunset Villas [4 min], City Central Hospital [7 min], Central Plaza [6 min]
Spring Meadow Estates (residential) → City Central Hospital [5 min], Aspen Ridge [1 min], Central Plaza [5 min], Sunset Villas [8 min]
Sunset Villas (residential) → Westside Fire Department [2 min], Downtown Precinct [4 min], Spring Meadow Estates [8 min], Central Plaza [2 min], Westway Intersection [11 min], Pinecrest Homes [6 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Spring Meadow Estates [1 min], Central Plaza [5 min], Westway Intersection [7 min]
Pinecrest Homes (residential) → Westside Fire Department [9 min], Central Plaza [6 min], Highway 9 Interchange [7 min], Sunset Villas [6 min], Westway Intersection [8 min]
Central Plaza (commercial) → City Central Hospital [3 min], Westside Fire Department [4 min], Downtown Precinct [6 min], Spring Meadow Estates [5 min], Sunset Villas [2 min], Aspen Ridge [5 min], Pinecrest Homes [6 min], Westway Intersection [10 min]
Westway Intersection (road_junction) → Sunset Villas [11 min], Pinecrest Homes [8 min], Aspen Ridge [7 min], Central Plaza [10 min]
Highway 9 Interchange (road_junction) → Pinecrest Homes [7 min], Westside Fire Department [10 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Fender bender on Spring Lane near Sunset Villas. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Pinecrest Homes                | sev 3 | ambulance_2 ETA 9 min | opened step 1
EVT-0002 | accident   | Sunset Villas                  | sev 3 | ambulance_3 ETA 5 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Plaza [3 min], Spring Meadow Estates [5 min], Aspen Ridge [6 min], Westside Fire Department [6 min], Downtown Precinct [7 min]
Westside Fire Department (fire_station) → Sunset Villas [2 min], Downtown Precinct [3 min], Central Plaza [4 min], City Central Hospital [6 min], Pinecrest Homes [9 min], Highway 9 Interchange [10 min]
Downtown Precinct (police_station) → Westside Fire Department [3 min], Sunset Villas [4 min], City Central Hospital [7 min], Central Plaza [6 min]
Spring Meadow Estates (residential) → City Central Hospital [5 min], Aspen Ridge [1 min], Central Plaza [5 min], Sunset Villas [8 min]
Sunset Villas (residential) → Westside Fire Department [2 min], Downtown Precinct [4 min], Spring Meadow Estates [8 min], Central Plaza [2 min], Westway Intersection [11 min], Pinecrest Homes [6 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Spring Meadow Estates [1 min], Central Plaza [5 min], Westway Intersection [7 min]
Pinecrest Homes (residential) → Westside Fire Department [9 min], Central Plaza [6 min], Highway 9 Interchange [7 min], Sunset Villas [6 min], Westway Intersection [8 min]
Central Plaza (commercial) → City Central Hospital [3 min], Westside Fire Department [4 min], Downtown Precinct [6 min], Spring Meadow Estates [5 min], Sunset Villas [2 min], Aspen Ridge [5 min], Pinecrest Homes [6 min], Westway Intersection [10 min]
Westway Intersection (road_junction) → Sunset Villas [11 min], Pinecrest Homes [8 min], Aspen Ridge [7 min], Central Plaza [10 min]
Highway 9 Interchange (road_junction) → Pinecrest Homes [7 min], Westside Fire Department [10 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → Duplicate of EVT-0002
Step 4: CALL-0004 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's a massive fire — the whole block near Central Plaza is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Pinecrest Homes                | sev 3 | ambulance_2 ETA 9 min | opened step 1
EVT-0002 | accident   | Sunset Villas                  | sev 3 | ambulance_3 ETA 5 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Plaza [3 min], Spring Meadow Estates [5 min], Aspen Ridge [6 min], Westside Fire Department [6 min], Downtown Precinct [7 min]
Westside Fire Department (fire_station) → Sunset Villas [2 min], Downtown Precinct [3 min], Central Plaza [4 min], City Central Hospital [6 min], Pinecrest Homes [9 min], Highway 9 Interchange [10 min]
Downtown Precinct (police_station) → Westside Fire Department [3 min], Sunset Villas [4 min], City Central Hospital [7 min], Central Plaza [6 min]
Spring Meadow Estates (residential) → City Central Hospital [5 min], Aspen Ridge [1 min], Central Plaza [5 min], Sunset Villas [8 min]
Sunset Villas (residential) → Westside Fire Department [2 min], Downtown Precinct [4 min], Spring Meadow Estates [8 min], Central Plaza [2 min], Westway Intersection [11 min], Pinecrest Homes [6 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Spring Meadow Estates [1 min], Central Plaza [5 min], Westway Intersection [7 min]
Pinecrest Homes (residential) → Westside Fire Department [9 min], Central Plaza [6 min], Highway 9 Interchange [7 min], Sunset Villas [6 min], Westway Intersection [8 min]
Central Plaza (commercial) → City Central Hospital [3 min], Westside Fire Department [4 min], Downtown Precinct [6 min], Spring Meadow Estates [5 min], Sunset Villas [2 min], Aspen Ridge [5 min], Pinecrest Homes [6 min], Westway Intersection [10 min]
Westway Intersection (road_junction) → Sunset Villas [11 min], Pinecrest Homes [8 min], Aspen Ridge [7 min], Central Plaza [10 min]
Highway 9 Interchange (road_junction) → Pinecrest Homes [7 min], Westside Fire Department [10 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0002
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Yeah there's a small fire in a dumpster near Central Plaza on Cedar Drive. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Pinecrest Homes                | sev 3 | ambulance_2 ETA 9 min | opened step 1
EVT-0002 | accident   | Sunset Villas                  | sev 3 | ambulance_3 ETA 5 min | opened step 2
EVT-0003 | fire       | Central Plaza                  | sev 1 | fire_5 ETA 4 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | Sunset Villas                  | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Plaza [3 min], Spring Meadow Estates [5 min], Aspen Ridge [6 min], Westside Fire Department [6 min], Downtown Precinct [7 min]
Westside Fire Department (fire_station) → Sunset Villas [2 min], Downtown Precinct [3 min], Central Plaza [4 min], City Central Hospital [6 min], Pinecrest Homes [9 min], Highway 9 Interchange [10 min]
Downtown Precinct (police_station) → Westside Fire Department [3 min], Sunset Villas [4 min], City Central Hospital [7 min], Central Plaza [6 min]
Spring Meadow Estates (residential) → City Central Hospital [5 min], Aspen Ridge [1 min], Central Plaza [5 min], Sunset Villas [8 min]
Sunset Villas (residential) → Westside Fire Department [2 min], Downtown Precinct [4 min], Spring Meadow Estates [8 min], Central Plaza [2 min], Westway Intersection [11 min], Pinecrest Homes [6 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Spring Meadow Estates [1 min], Central Plaza [5 min], Westway Intersection [7 min]
Pinecrest Homes (residential) → Westside Fire Department [9 min], Central Plaza [6 min], Highway 9 Interchange [7 min], Sunset Villas [6 min], Westway Intersection [8 min]
Central Plaza (commercial) → City Central Hospital [3 min], Westside Fire Department [4 min], Downtown Precinct [6 min], Spring Meadow Estates [5 min], Sunset Villas [2 min], Aspen Ridge [5 min], Pinecrest Homes [6 min], Westway Intersection [10 min]
Westway Intersection (road_junction) → Sunset Villas [11 min], Pinecrest Homes [8 min], Aspen Ridge [7 min], Central Plaza [10 min]
Highway 9 Interchange (road_junction) → Pinecrest Homes [7 min], Westside Fire Department [10 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → Duplicate of EVT-0002
Step 6: CALL-0006 → fire fire_5

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Pedestrian hit by a truck at Oak Boulevard near Aspen Ridge. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Pinecrest Homes                | sev 3 | ambulance_2 ETA 9 min | opened step 1
EVT-0002 | accident   | Sunset Villas                  | sev 3 | ambulance_3 ETA 5 min | opened step 2
EVT-0003 | fire       | Central Plaza                  | sev 1 | fire_5 ETA 4 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | Sunset Villas                  | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Plaza [3 min], Spring Meadow Estates [5 min], Aspen Ridge [6 min], Westside Fire Department [6 min], Downtown Precinct [7 min]
Westside Fire Department (fire_station) → Sunset Villas [2 min], Downtown Precinct [3 min], Central Plaza [4 min], City Central Hospital [6 min], Pinecrest Homes [9 min], Highway 9 Interchange [10 min]
Downtown Precinct (police_station) → Westside Fire Department [3 min], Sunset Villas [4 min], City Central Hospital [7 min], Central Plaza [6 min]
Spring Meadow Estates (residential) → City Central Hospital [5 min], Aspen Ridge [1 min], Central Plaza [5 min], Sunset Villas [8 min]
Sunset Villas (residential) → Westside Fire Department [2 min], Downtown Precinct [4 min], Spring Meadow Estates [8 min], Central Plaza [2 min], Westway Intersection [11 min], Pinecrest Homes [6 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Spring Meadow Estates [1 min], Central Plaza [5 min], Westway Intersection [7 min]
Pinecrest Homes (residential) → Westside Fire Department [9 min], Central Plaza [6 min], Highway 9 Interchange [7 min], Sunset Villas [6 min], Westway Intersection [8 min]
Central Plaza (commercial) → City Central Hospital [3 min], Westside Fire Department [4 min], Downtown Precinct [6 min], Spring Meadow Estates [5 min], Sunset Villas [2 min], Aspen Ridge [5 min], Pinecrest Homes [6 min], Westway Intersection [10 min]
Westway Intersection (road_junction) → Sunset Villas [11 min], Pinecrest Homes [8 min], Aspen Ridge [7 min], Central Plaza [10 min]
Highway 9 Interchange (road_junction) → Pinecrest Homes [7 min], Westside Fire Department [10 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0002
Step 6: CALL-0006 → fire fire_5
Step 7: CALL-0007 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Yeah there's a small fire in a dumpster near Central Plaza on Cedar Drive. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Pinecrest Homes                | sev 3 | ambulance_2 ETA 9 min | opened step 1
EVT-0003 | fire       | Central Plaza                  | sev 1 | fire_5 ETA 4 min | opened step 6
EVT-0004 | accident   | Aspen Ridge                    | sev 4 | ambulance_4 ETA 6 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | Sunset Villas                  | RETURNING → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Plaza [3 min], Spring Meadow Estates [5 min], Aspen Ridge [6 min], Westside Fire Department [6 min], Downtown Precinct [7 min]
Westside Fire Department (fire_station) → Sunset Villas [2 min], Downtown Precinct [3 min], Central Plaza [4 min], City Central Hospital [6 min], Pinecrest Homes [9 min], Highway 9 Interchange [10 min]
Downtown Precinct (police_station) → Westside Fire Department [3 min], Sunset Villas [4 min], City Central Hospital [7 min], Central Plaza [6 min]
Spring Meadow Estates (residential) → City Central Hospital [5 min], Aspen Ridge [1 min], Central Plaza [5 min], Sunset Villas [8 min]
Sunset Villas (residential) → Westside Fire Department [2 min], Downtown Precinct [4 min], Spring Meadow Estates [8 min], Central Plaza [2 min], Westway Intersection [11 min], Pinecrest Homes [6 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Spring Meadow Estates [1 min], Central Plaza [5 min], Westway Intersection [7 min]
Pinecrest Homes (residential) → Westside Fire Department [9 min], Central Plaza [6 min], Highway 9 Interchange [7 min], Sunset Villas [6 min], Westway Intersection [8 min]
Central Plaza (commercial) → City Central Hospital [3 min], Westside Fire Department [4 min], Downtown Precinct [6 min], Spring Meadow Estates [5 min], Sunset Villas [2 min], Aspen Ridge [5 min], Pinecrest Homes [6 min], Westway Intersection [10 min]
Westway Intersection (road_junction) → Sunset Villas [11 min], Pinecrest Homes [8 min], Aspen Ridge [7 min], Central Plaza [10 min]
Highway 9 Interchange (road_junction) → Pinecrest Homes [7 min], Westside Fire Department [10 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → fire fire_5
Step 7: CALL-0007 → Duplicate of EVT-0003
Step 8: CALL-0008 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Pedestrian hit by a truck at Cedar Drive near Aspen Ridge. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Pinecrest Homes                | sev 3 | ambulance_2 ETA 9 min | opened step 1
EVT-0003 | fire       | Central Plaza                  | sev 1 | fire_5 ETA 4 min | opened step 6
EVT-0004 | accident   | Aspen Ridge                    | sev 4 | ambulance_4 ETA 6 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Pinecrest Homes                | ON_SCENE → EVT-0001
ambulance_3     | ambulance  | Sunset Villas                  | RETURNING → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_5          | fire       | Central Plaza                  | ON_SCENE → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Plaza [3 min], Spring Meadow Estates [5 min], Aspen Ridge [6 min], Westside Fire Department [6 min], Downtown Precinct [7 min]
Westside Fire Department (fire_station) → Sunset Villas [2 min], Downtown Precinct [3 min], Central Plaza [4 min], City Central Hospital [6 min], Pinecrest Homes [9 min], Highway 9 Interchange [10 min]
Downtown Precinct (police_station) → Westside Fire Department [3 min], Sunset Villas [4 min], City Central Hospital [7 min], Central Plaza [6 min]
Spring Meadow Estates (residential) → City Central Hospital [5 min], Aspen Ridge [1 min], Central Plaza [5 min], Sunset Villas [8 min]
Sunset Villas (residential) → Westside Fire Department [2 min], Downtown Precinct [4 min], Spring Meadow Estates [8 min], Central Plaza [2 min], Westway Intersection [11 min], Pinecrest Homes [6 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Spring Meadow Estates [1 min], Central Plaza [5 min], Westway Intersection [7 min]
Pinecrest Homes (residential) → Westside Fire Department [9 min], Central Plaza [6 min], Highway 9 Interchange [7 min], Sunset Villas [6 min], Westway Intersection [8 min]
Central Plaza (commercial) → City Central Hospital [3 min], Westside Fire Department [4 min], Downtown Precinct [6 min], Spring Meadow Estates [5 min], Sunset Villas [2 min], Aspen Ridge [5 min], Pinecrest Homes [6 min], Westway Intersection [10 min]
Westway Intersection (road_junction) → Sunset Villas [11 min], Pinecrest Homes [8 min], Aspen Ridge [7 min], Central Plaza [10 min]
Highway 9 Interchange (road_junction) → Pinecrest Homes [7 min], Westside Fire Department [10 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0003
Step 8: CALL-0008 → ambulance ambulance_4
Step 9: CALL-0009 → Duplicate of EVT-0003

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Car accident at Spring Lane and Third Boulevard. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Pinecrest Homes                | sev 3 | ambulance_2 ETA 9 min | opened step 1
EVT-0003 | fire       | Central Plaza                  | sev 1 | fire_5 ETA 4 min | opened step 6
EVT-0004 | accident   | Aspen Ridge                    | sev 4 | ambulance_4 ETA 6 min | opened step 8
EVT-0005 | accident   | Aspen Ridge                    | sev 3 | HELD → ambulance_2 | opened step 10

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Pinecrest Homes                | ON_SCENE → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_5          | fire       | Central Plaza                  | ON_SCENE → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Plaza [3 min], Spring Meadow Estates [5 min], Aspen Ridge [6 min], Westside Fire Department [6 min], Downtown Precinct [7 min]
Westside Fire Department (fire_station) → Sunset Villas [2 min], Downtown Precinct [3 min], Central Plaza [4 min], City Central Hospital [6 min], Pinecrest Homes [9 min], Highway 9 Interchange [10 min]
Downtown Precinct (police_station) → Westside Fire Department [3 min], Sunset Villas [4 min], City Central Hospital [7 min], Central Plaza [6 min]
Spring Meadow Estates (residential) → City Central Hospital [5 min], Aspen Ridge [1 min], Central Plaza [5 min], Sunset Villas [8 min]
Sunset Villas (residential) → Westside Fire Department [2 min], Downtown Precinct [4 min], Spring Meadow Estates [8 min], Central Plaza [2 min], Westway Intersection [11 min], Pinecrest Homes [6 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Spring Meadow Estates [1 min], Central Plaza [5 min], Westway Intersection [7 min]
Pinecrest Homes (residential) → Westside Fire Department [9 min], Central Plaza [6 min], Highway 9 Interchange [7 min], Sunset Villas [6 min], Westway Intersection [8 min]
Central Plaza (commercial) → City Central Hospital [3 min], Westside Fire Department [4 min], Downtown Precinct [6 min], Spring Meadow Estates [5 min], Sunset Villas [2 min], Aspen Ridge [5 min], Pinecrest Homes [6 min], Westway Intersection [10 min]
Westway Intersection (road_junction) → Sunset Villas [11 min], Pinecrest Homes [8 min], Aspen Ridge [7 min], Central Plaza [10 min]
Highway 9 Interchange (road_junction) → Pinecrest Homes [7 min], Westside Fire Department [10 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → ambulance ambulance_4
Step 9: CALL-0009 → Duplicate of EVT-0003
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Car accident at Spring Lane and Third Boulevard. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0004 | accident   | Aspen Ridge                    | sev 4 | ambulance_4 ETA 6 min | opened step 8
EVT-0005 | accident   | Aspen Ridge                    | sev 3 | HELD → ambulance_2 | opened step 10
EVT-0006 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 5 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Pinecrest Homes                | RETURNING → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_5          | fire       | Central Plaza                  | RETURNING → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Plaza [3 min], Spring Meadow Estates [5 min], Aspen Ridge [6 min], Westside Fire Department [6 min], Downtown Precinct [7 min]
Westside Fire Department (fire_station) → Sunset Villas [2 min], Downtown Precinct [3 min], Central Plaza [4 min], City Central Hospital [6 min], Pinecrest Homes [9 min], Highway 9 Interchange [10 min]
Downtown Precinct (police_station) → Westside Fire Department [3 min], Sunset Villas [4 min], City Central Hospital [7 min], Central Plaza [6 min]
Spring Meadow Estates (residential) → City Central Hospital [5 min], Aspen Ridge [1 min], Central Plaza [5 min], Sunset Villas [8 min]
Sunset Villas (residential) → Westside Fire Department [2 min], Downtown Precinct [4 min], Spring Meadow Estates [8 min], Central Plaza [2 min], Westway Intersection [11 min], Pinecrest Homes [6 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Spring Meadow Estates [1 min], Central Plaza [5 min], Westway Intersection [7 min]
Pinecrest Homes (residential) → Westside Fire Department [9 min], Central Plaza [6 min], Highway 9 Interchange [7 min], Sunset Villas [6 min], Westway Intersection [8 min]
Central Plaza (commercial) → City Central Hospital [3 min], Westside Fire Department [4 min], Downtown Precinct [6 min], Spring Meadow Estates [5 min], Sunset Villas [2 min], Aspen Ridge [5 min], Pinecrest Homes [6 min], Westway Intersection [10 min]
Westway Intersection (road_junction) → Sunset Villas [11 min], Pinecrest Homes [8 min], Aspen Ridge [7 min], Central Plaza [10 min]
Highway 9 Interchange (road_junction) → Pinecrest Homes [7 min], Westside Fire Department [10 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → Duplicate of EVT-0003
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_2)
Step 11: CALL-0011 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_4", "from_event_id": "EVT-0004", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Multi-car pileup on Third Lane near Aspen Ridge! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0005 | accident   | Aspen Ridge                    | sev 3 | HELD → ambulance_2 | opened step 10
EVT-0006 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 5 min | opened step 11
EVT-0007 | accident   | Sunset Villas                  | sev 5 | ambulance_4 ETA 5 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Pinecrest Homes                | RETURNING → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_5          | fire       | Central Plaza                  | RETURNING → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Plaza [3 min], Spring Meadow Estates [5 min], Aspen Ridge [6 min], Westside Fire Department [6 min], Downtown Precinct [7 min]
Westside Fire Department (fire_station) → Sunset Villas [2 min], Downtown Precinct [3 min], Central Plaza [4 min], City Central Hospital [6 min], Pinecrest Homes [9 min], Highway 9 Interchange [10 min]
Downtown Precinct (police_station) → Westside Fire Department [3 min], Sunset Villas [4 min], City Central Hospital [7 min], Central Plaza [6 min]
Spring Meadow Estates (residential) → City Central Hospital [5 min], Aspen Ridge [1 min], Central Plaza [5 min], Sunset Villas [8 min]
Sunset Villas (residential) → Westside Fire Department [2 min], Downtown Precinct [4 min], Spring Meadow Estates [8 min], Central Plaza [2 min], Westway Intersection [11 min], Pinecrest Homes [6 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Spring Meadow Estates [1 min], Central Plaza [5 min], Westway Intersection [7 min]
Pinecrest Homes (residential) → Westside Fire Department [9 min], Central Plaza [6 min], Highway 9 Interchange [7 min], Sunset Villas [6 min], Westway Intersection [8 min]
Central Plaza (commercial) → City Central Hospital [3 min], Westside Fire Department [4 min], Downtown Precinct [6 min], Spring Meadow Estates [5 min], Sunset Villas [2 min], Aspen Ridge [5 min], Pinecrest Homes [6 min], Westway Intersection [10 min]
Westway Intersection (road_junction) → Sunset Villas [11 min], Pinecrest Homes [8 min], Aspen Ridge [7 min], Central Plaza [10 min]
Highway 9 Interchange (road_junction) → Pinecrest Homes [7 min], Westside Fire Department [10 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_2)
Step 11: CALL-0011 → ambulance ambulance_3
Step 12: CALL-0012 → ambulance ?

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Bad crash on Third Boulevard! Car flipped over near Spring Meadow Estates. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0005 | accident   | Aspen Ridge                    | sev 3 | ambulance_2 ETA 6 min | opened step 10
EVT-0006 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 5 min | opened step 11
EVT-0007 | accident   | Sunset Villas                  | sev 5 | ambulance_4 ETA 5 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Plaza [3 min], Spring Meadow Estates [5 min], Aspen Ridge [6 min], Westside Fire Department [6 min], Downtown Precinct [7 min]
Westside Fire Department (fire_station) → Sunset Villas [2 min], Downtown Precinct [3 min], Central Plaza [4 min], City Central Hospital [6 min], Pinecrest Homes [9 min], Highway 9 Interchange [10 min]
Downtown Precinct (police_station) → Westside Fire Department [3 min], Sunset Villas [4 min], City Central Hospital [7 min], Central Plaza [6 min]
Spring Meadow Estates (residential) → City Central Hospital [5 min], Aspen Ridge [1 min], Central Plaza [5 min], Sunset Villas [8 min]
Sunset Villas (residential) → Westside Fire Department [2 min], Downtown Precinct [4 min], Spring Meadow Estates [8 min], Central Plaza [2 min], Westway Intersection [11 min], Pinecrest Homes [6 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Spring Meadow Estates [1 min], Central Plaza [5 min], Westway Intersection [7 min]
Pinecrest Homes (residential) → Westside Fire Department [9 min], Central Plaza [6 min], Highway 9 Interchange [7 min], Sunset Villas [6 min], Westway Intersection [8 min]
Central Plaza (commercial) → City Central Hospital [3 min], Westside Fire Department [4 min], Downtown Precinct [6 min], Spring Meadow Estates [5 min], Sunset Villas [2 min], Aspen Ridge [5 min], Pinecrest Homes [6 min], Westway Intersection [10 min]
Westway Intersection (road_junction) → Sunset Villas [11 min], Pinecrest Homes [8 min], Aspen Ridge [7 min], Central Plaza [10 min]
Highway 9 Interchange (road_junction) → Pinecrest Homes [7 min], Westside Fire Department [10 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → ambulance ambulance_3
Step 12: CALL-0012 → ambulance ?
Step 13: CALL-0013 → Duplicate of EVT-0005

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_2", "from_event_id": "EVT-0005", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Multi-car pileup on Third Boulevard near Spring Meadow Estates! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0005 | accident   | Aspen Ridge                    | sev 3 | HELD → ambulance_2 | opened step 10
EVT-0006 | accident   | Sunset Villas                  | sev 5 | ambulance_3 ETA 5 min | opened step 11
EVT-0007 | accident   | Sunset Villas                  | sev 5 | ambulance_4 ETA 5 min | opened step 12
EVT-0008 | accident   | Spring Meadow Estates          | sev 5 | ambulance_2 ETA 5 min | opened step 14

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Plaza [3 min], Spring Meadow Estates [5 min], Aspen Ridge [6 min], Westside Fire Department [6 min], Downtown Precinct [7 min]
Westside Fire Department (fire_station) → Sunset Villas [2 min], Downtown Precinct [3 min], Central Plaza [4 min], City Central Hospital [6 min], Pinecrest Homes [9 min], Highway 9 Interchange [10 min]
Downtown Precinct (police_station) → Westside Fire Department [3 min], Sunset Villas [4 min], City Central Hospital [7 min], Central Plaza [6 min]
Spring Meadow Estates (residential) → City Central Hospital [5 min], Aspen Ridge [1 min], Central Plaza [5 min], Sunset Villas [8 min]
Sunset Villas (residential) → Westside Fire Department [2 min], Downtown Precinct [4 min], Spring Meadow Estates [8 min], Central Plaza [2 min], Westway Intersection [11 min], Pinecrest Homes [6 min]
Aspen Ridge (residential) → City Central Hospital [6 min], Spring Meadow Estates [1 min], Central Plaza [5 min], Westway Intersection [7 min]
Pinecrest Homes (residential) → Westside Fire Department [9 min], Central Plaza [6 min], Highway 9 Interchange [7 min], Sunset Villas [6 min], Westway Intersection [8 min]
Central Plaza (commercial) → City Central Hospital [3 min], Westside Fire Department [4 min], Downtown Precinct [6 min], Spring Meadow Estates [5 min], Sunset Villas [2 min], Aspen Ridge [5 min], Pinecrest Homes [6 min], Westway Intersection [10 min]
Westway Intersection (road_junction) → Sunset Villas [11 min], Pinecrest Homes [8 min], Aspen Ridge [7 min], Central Plaza [10 min]
Highway 9 Interchange (road_junction) → Pinecrest Homes [7 min], Westside Fire Department [10 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → ambulance ?
Step 13: CALL-0013 → Duplicate of EVT-0005
Step 14: CALL-0014 → ambulance ?

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0008", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Hi, I think I see some smoke coming from behind Sunset Villas. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [3 min], Riverside Condos [7 min], Central Fire Station [6 min], Central Crossroads [8 min]
Central Fire Station (fire_station) → City Central Hospital [6 min], Central Crossroads [3 min], Sunset Villas [6 min], Riverside Condos [13 min]
Central Police Station (police_station) → Oak Avenue Shops [2 min], Sunset Villas [6 min], Lakeview Residences [8 min]
Lakeview Residences (residential) → Central Police Station [8 min], Oak Avenue Shops [5 min], Riverside Condos [8 min]
Sunset Villas (residential) → City Central Hospital [3 min], Central Fire Station [6 min], Central Police Station [6 min], Riverside Condos [5 min], Oak Avenue Shops [9 min], Central Crossroads [8 min]
Riverside Condos (residential) → City Central Hospital [7 min], Lakeview Residences [8 min], Sunset Villas [5 min], Central Fire Station [13 min], Oak Avenue Shops [9 min]
Oak Avenue Shops (commercial) → Central Police Station [2 min], Lakeview Residences [5 min], Sunset Villas [9 min], Riverside Condos [9 min]
Central Crossroads (road_junction) → City Central Hospital [8 min], Central Fire Station [3 min], Sunset Villas [8 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's a man having chest pains at 768 Pine Avenue. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Sunset Villas                  | sev 4 | fire_6 ETA 5 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [3 min], Riverside Condos [7 min], Central Fire Station [6 min], Central Crossroads [8 min]
Central Fire Station (fire_station) → City Central Hospital [6 min], Central Crossroads [3 min], Sunset Villas [6 min], Riverside Condos [13 min]
Central Police Station (police_station) → Oak Avenue Shops [2 min], Sunset Villas [6 min], Lakeview Residences [8 min]
Lakeview Residences (residential) → Central Police Station [8 min], Oak Avenue Shops [5 min], Riverside Condos [8 min]
Sunset Villas (residential) → City Central Hospital [3 min], Central Fire Station [6 min], Central Police Station [6 min], Riverside Condos [5 min], Oak Avenue Shops [9 min], Central Crossroads [8 min]
Riverside Condos (residential) → City Central Hospital [7 min], Lakeview Residences [8 min], Sunset Villas [5 min], Central Fire Station [13 min], Oak Avenue Shops [9 min]
Oak Avenue Shops (commercial) → Central Police Station [2 min], Lakeview Residences [5 min], Sunset Villas [9 min], Riverside Condos [9 min]
Central Crossroads (road_junction) → City Central Hospital [8 min], Central Fire Station [3 min], Sunset Villas [8 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's a fire at 377 Pine Avenue! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Sunset Villas                  | sev 4 | fire_6 ETA 5 min | opened step 1
EVT-0002 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 15 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [3 min], Riverside Condos [7 min], Central Fire Station [6 min], Central Crossroads [8 min]
Central Fire Station (fire_station) → City Central Hospital [6 min], Central Crossroads [3 min], Sunset Villas [6 min], Riverside Condos [13 min]
Central Police Station (police_station) → Oak Avenue Shops [2 min], Sunset Villas [6 min], Lakeview Residences [8 min]
Lakeview Residences (residential) → Central Police Station [8 min], Oak Avenue Shops [5 min], Riverside Condos [8 min]
Sunset Villas (residential) → City Central Hospital [3 min], Central Fire Station [6 min], Central Police Station [6 min], Riverside Condos [5 min], Oak Avenue Shops [9 min], Central Crossroads [8 min]
Riverside Condos (residential) → City Central Hospital [7 min], Lakeview Residences [8 min], Sunset Villas [5 min], Central Fire Station [13 min], Oak Avenue Shops [9 min]
Oak Avenue Shops (commercial) → Central Police Station [2 min], Lakeview Residences [5 min], Sunset Villas [9 min], Riverside Condos [9 min]
Central Crossroads (road_junction) → City Central Hospital [8 min], Central Fire Station [3 min], Sunset Villas [8 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_6
Step 2: CALL-0002 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 845 Pine Avenue, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Sunset Villas                  | sev 4 | fire_6 ETA 5 min | opened step 1
EVT-0002 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 15 min | opened step 2
EVT-0003 | fire       | Lakeview Residences            | sev 1 | fire_7 ETA 18 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [3 min], Riverside Condos [7 min], Central Fire Station [6 min], Central Crossroads [8 min]
Central Fire Station (fire_station) → City Central Hospital [6 min], Central Crossroads [3 min], Sunset Villas [6 min], Riverside Condos [13 min]
Central Police Station (police_station) → Oak Avenue Shops [2 min], Sunset Villas [6 min], Lakeview Residences [8 min]
Lakeview Residences (residential) → Central Police Station [8 min], Oak Avenue Shops [5 min], Riverside Condos [8 min]
Sunset Villas (residential) → City Central Hospital [3 min], Central Fire Station [6 min], Central Police Station [6 min], Riverside Condos [5 min], Oak Avenue Shops [9 min], Central Crossroads [8 min]
Riverside Condos (residential) → City Central Hospital [7 min], Lakeview Residences [8 min], Sunset Villas [5 min], Central Fire Station [13 min], Oak Avenue Shops [9 min]
Oak Avenue Shops (commercial) → Central Police Station [2 min], Lakeview Residences [5 min], Sunset Villas [9 min], Riverside Condos [9 min]
Central Crossroads (road_junction) → City Central Hospital [8 min], Central Fire Station [3 min], Sunset Villas [8 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_6
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → fire fire_7

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Hi, I think I see some smoke coming from behind Lakeview Residences. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Sunset Villas                  | sev 4 | fire_6 ETA 5 min | opened step 1
EVT-0002 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 15 min | opened step 2
EVT-0003 | fire       | Lakeview Residences            | sev 1 | fire_7 ETA 18 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [3 min], Riverside Condos [7 min], Central Fire Station [6 min], Central Crossroads [8 min]
Central Fire Station (fire_station) → City Central Hospital [6 min], Central Crossroads [3 min], Sunset Villas [6 min], Riverside Condos [13 min]
Central Police Station (police_station) → Oak Avenue Shops [2 min], Sunset Villas [6 min], Lakeview Residences [8 min]
Lakeview Residences (residential) → Central Police Station [8 min], Oak Avenue Shops [5 min], Riverside Condos [8 min]
Sunset Villas (residential) → City Central Hospital [3 min], Central Fire Station [6 min], Central Police Station [6 min], Riverside Condos [5 min], Oak Avenue Shops [9 min], Central Crossroads [8 min]
Riverside Condos (residential) → City Central Hospital [7 min], Lakeview Residences [8 min], Sunset Villas [5 min], Central Fire Station [13 min], Oak Avenue Shops [9 min]
Oak Avenue Shops (commercial) → Central Police Station [2 min], Lakeview Residences [5 min], Sunset Villas [9 min], Riverside Condos [9 min]
Central Crossroads (road_junction) → City Central Hospital [8 min], Central Fire Station [3 min], Sunset Villas [8 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → fire fire_7
Step 4: CALL-0004 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_8", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's a fire at 176 Pine Avenue! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Sunset Villas                  | sev 4 | fire_6 ETA 5 min | opened step 1
EVT-0002 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 15 min | opened step 2
EVT-0003 | fire       | Lakeview Residences            | sev 1 | fire_7 ETA 18 min | opened step 3
EVT-0004 | fire       | Lakeview Residences            | sev 2 | fire_8 ETA 18 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Sunset Villas                  | ON_SCENE → EVT-0001
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_8          | fire       | Central Fire Station           | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [3 min], Riverside Condos [7 min], Central Fire Station [6 min], Central Crossroads [8 min]
Central Fire Station (fire_station) → City Central Hospital [6 min], Central Crossroads [3 min], Sunset Villas [6 min], Riverside Condos [13 min]
Central Police Station (police_station) → Oak Avenue Shops [2 min], Sunset Villas [6 min], Lakeview Residences [8 min]
Lakeview Residences (residential) → Central Police Station [8 min], Oak Avenue Shops [5 min], Riverside Condos [8 min]
Sunset Villas (residential) → City Central Hospital [3 min], Central Fire Station [6 min], Central Police Station [6 min], Riverside Condos [5 min], Oak Avenue Shops [9 min], Central Crossroads [8 min]
Riverside Condos (residential) → City Central Hospital [7 min], Lakeview Residences [8 min], Sunset Villas [5 min], Central Fire Station [13 min], Oak Avenue Shops [9 min]
Oak Avenue Shops (commercial) → Central Police Station [2 min], Lakeview Residences [5 min], Sunset Villas [9 min], Riverside Condos [9 min]
Central Crossroads (road_junction) → City Central Hospital [8 min], Central Fire Station [3 min], Sunset Villas [8 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → fire fire_7
Step 4: CALL-0004 → Duplicate of EVT-0002
Step 5: CALL-0005 → fire fire_8

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Yeah there's a small fire in a dumpster near Sunset Villas on Maple Lane. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Sunset Villas                  | sev 4 | fire_6 ETA 5 min | opened step 1
EVT-0002 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 15 min | opened step 2
EVT-0003 | fire       | Lakeview Residences            | sev 1 | fire_7 ETA 18 min | opened step 3
EVT-0004 | fire       | Lakeview Residences            | sev 2 | fire_8 ETA 18 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Sunset Villas                  | ON_SCENE → EVT-0001
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_8          | fire       | Central Fire Station           | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [3 min], Riverside Condos [7 min], Central Fire Station [6 min], Central Crossroads [8 min]
Central Fire Station (fire_station) → City Central Hospital [6 min], Central Crossroads [3 min], Sunset Villas [6 min], Riverside Condos [13 min]
Central Police Station (police_station) → Oak Avenue Shops [2 min], Sunset Villas [6 min], Lakeview Residences [8 min]
Lakeview Residences (residential) → Central Police Station [8 min], Oak Avenue Shops [5 min], Riverside Condos [8 min]
Sunset Villas (residential) → City Central Hospital [3 min], Central Fire Station [6 min], Central Police Station [6 min], Riverside Condos [5 min], Oak Avenue Shops [9 min], Central Crossroads [8 min]
Riverside Condos (residential) → City Central Hospital [7 min], Lakeview Residences [8 min], Sunset Villas [5 min], Central Fire Station [13 min], Oak Avenue Shops [9 min]
Oak Avenue Shops (commercial) → Central Police Station [2 min], Lakeview Residences [5 min], Sunset Villas [9 min], Riverside Condos [9 min]
Central Crossroads (road_junction) → City Central Hospital [8 min], Central Fire Station [3 min], Sunset Villas [8 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0002
Step 5: CALL-0005 → fire fire_8
Step 6: CALL-0006 → Duplicate of EVT-0004

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
I'd like to report a shoplifter at Sunset Villas on Maple Lane. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 15 min | opened step 2
EVT-0003 | fire       | Lakeview Residences            | sev 1 | fire_7 ETA 18 min | opened step 3
EVT-0004 | fire       | Lakeview Residences            | sev 2 | fire_8 ETA 18 min | opened step 5
EVT-0005 | fire       | Sunset Villas                  | sev 3 | HELD → fire_6 | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Sunset Villas                  | RETURNING → EVT-0001
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_8          | fire       | Central Fire Station           | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [3 min], Riverside Condos [7 min], Central Fire Station [6 min], Central Crossroads [8 min]
Central Fire Station (fire_station) → City Central Hospital [6 min], Central Crossroads [3 min], Sunset Villas [6 min], Riverside Condos [13 min]
Central Police Station (police_station) → Oak Avenue Shops [2 min], Sunset Villas [6 min], Lakeview Residences [8 min]
Lakeview Residences (residential) → Central Police Station [8 min], Oak Avenue Shops [5 min], Riverside Condos [8 min]
Sunset Villas (residential) → City Central Hospital [3 min], Central Fire Station [6 min], Central Police Station [6 min], Riverside Condos [5 min], Oak Avenue Shops [9 min], Central Crossroads [8 min]
Riverside Condos (residential) → City Central Hospital [7 min], Lakeview Residences [8 min], Sunset Villas [5 min], Central Fire Station [13 min], Oak Avenue Shops [9 min]
Oak Avenue Shops (commercial) → Central Police Station [2 min], Lakeview Residences [5 min], Sunset Villas [9 min], Riverside Condos [9 min]
Central Crossroads (road_junction) → City Central Hospital [8 min], Central Fire Station [3 min], Sunset Villas [8 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → fire fire_8
Step 6: CALL-0006 → Duplicate of EVT-0004
Step 7: CALL-0007 → HOLD (fire, waiting for fire_6)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
There's been some kind of mass incident at Lakeview Residences — multiple people down, some not moving. We need everything, Pine Avenue entrance.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 15 min | opened step 2
EVT-0003 | fire       | Lakeview Residences            | sev 1 | fire_7 ETA 18 min | opened step 3
EVT-0004 | fire       | Lakeview Residences            | sev 2 | fire_8 ETA 18 min | opened step 5
EVT-0005 | fire       | Sunset Villas                  | sev 3 | HELD → fire_6 | opened step 7
EVT-0006 | crime      | Sunset Villas                  | sev 2 | police_0 ETA 6 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0006
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Sunset Villas                  | RETURNING → EVT-0001
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0003
fire_8          | fire       | Central Fire Station           | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [3 min], Riverside Condos [7 min], Central Fire Station [6 min], Central Crossroads [8 min]
Central Fire Station (fire_station) → City Central Hospital [6 min], Central Crossroads [3 min], Sunset Villas [6 min], Riverside Condos [13 min]
Central Police Station (police_station) → Oak Avenue Shops [2 min], Sunset Villas [6 min], Lakeview Residences [8 min]
Lakeview Residences (residential) → Central Police Station [8 min], Oak Avenue Shops [5 min], Riverside Condos [8 min]
Sunset Villas (residential) → City Central Hospital [3 min], Central Fire Station [6 min], Central Police Station [6 min], Riverside Condos [5 min], Oak Avenue Shops [9 min], Central Crossroads [8 min]
Riverside Condos (residential) → City Central Hospital [7 min], Lakeview Residences [8 min], Sunset Villas [5 min], Central Fire Station [13 min], Oak Avenue Shops [9 min]
Oak Avenue Shops (commercial) → Central Police Station [2 min], Lakeview Residences [5 min], Sunset Villas [9 min], Riverside Condos [9 min]
Central Crossroads (road_junction) → City Central Hospital [8 min], Central Fire Station [3 min], Sunset Villas [8 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → Duplicate of EVT-0004
Step 7: CALL-0007 → HOLD (fire, waiting for fire_6)
Step 8: CALL-0008 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}