[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's been some kind of mass incident at Maple Heights — multiple people down, some not moving. We need everything, Elm Boulevard entrance.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Magnolia Gardens               | sev 3 | police_0 ETA 6 min | opened step 1
EVT-0002 | medical    | Magnolia Gardens               | sev 5 | ambulance_3 ETA 2 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Maple Heights [1 min], Magnolia Gardens [3 min], Downtown Precinct [8 min]
Engine House No. 1 (fire_station) → Central Plaza [5 min], Lakeview Residences [4 min], Magnolia Gardens [7 min], Maple Heights [8 min], Northside Junction [10 min]
Downtown Precinct (police_station) → Magnolia Gardens [6 min], Riverside General Hospital [8 min], Maple Heights [10 min], Northside Junction [10 min], Lakeview Residences [13 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Engine House No. 1 [7 min], Downtown Precinct [6 min], Maple Heights [3 min], Oakwood Apartments [12 min]
Maple Heights (residential) → Riverside General Hospital [1 min], Downtown Precinct [10 min], Magnolia Gardens [3 min], Engine House No. 1 [8 min], Northside Junction [15 min]
Lakeview Residences (residential) → Engine House No. 1 [4 min], Downtown Precinct [13 min], Central Plaza [4 min], Oakwood Apartments [6 min], Northside Junction [10 min]
Oakwood Apartments (residential) → Magnolia Gardens [12 min], Lakeview Residences [6 min], Central Plaza [4 min], Northside Junction [6 min]
Central Plaza (commercial) → Engine House No. 1 [5 min], Lakeview Residences [4 min], Oakwood Apartments [4 min], Northside Junction [8 min]
Northside Junction (road_junction) → Downtown Precinct [10 min], Maple Heights [15 min], Central Plaza [8 min], Oakwood Apartments [6 min], Lakeview Residences [10 min], Engine House No. 1 [10 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Car accident at Sunset Avenue and Second Avenue. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Magnolia Gardens               | sev 3 | police_0 ETA 6 min | opened step 1
EVT-0002 | medical    | Magnolia Gardens               | sev 5 | ambulance_3 ETA 2 min | opened step 2
EVT-0003 | medical    | Maple Heights                  | sev 3 | ambulance_4 ETA 1 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Magnolia Gardens               | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | Maple Heights                  | ON_SCENE → EVT-0003
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Maple Heights [1 min], Magnolia Gardens [3 min], Downtown Precinct [8 min]
Engine House No. 1 (fire_station) → Central Plaza [5 min], Lakeview Residences [4 min], Magnolia Gardens [7 min], Maple Heights [8 min], Northside Junction [10 min]
Downtown Precinct (police_station) → Magnolia Gardens [6 min], Riverside General Hospital [8 min], Maple Heights [10 min], Northside Junction [10 min], Lakeview Residences [13 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Engine House No. 1 [7 min], Downtown Precinct [6 min], Maple Heights [3 min], Oakwood Apartments [12 min]
Maple Heights (residential) → Riverside General Hospital [1 min], Downtown Precinct [10 min], Magnolia Gardens [3 min], Engine House No. 1 [8 min], Northside Junction [15 min]
Lakeview Residences (residential) → Engine House No. 1 [4 min], Downtown Precinct [13 min], Central Plaza [4 min], Oakwood Apartments [6 min], Northside Junction [10 min]
Oakwood Apartments (residential) → Magnolia Gardens [12 min], Lakeview Residences [6 min], Central Plaza [4 min], Northside Junction [6 min]
Central Plaza (commercial) → Engine House No. 1 [5 min], Lakeview Residences [4 min], Oakwood Apartments [4 min], Northside Junction [8 min]
Northside Junction (road_junction) → Downtown Precinct [10 min], Maple Heights [15 min], Central Plaza [8 min], Oakwood Apartments [6 min], Lakeview Residences [10 min], Engine House No. 1 [10 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → ambulance ambulance_4

[Assistant] {"action_type": "hold", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Multi-car pileup on Main Street near Lakeview Residences! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Magnolia Gardens               | sev 3 | police_0 ETA 6 min | opened step 1
EVT-0002 | medical    | Magnolia Gardens               | sev 5 | ambulance_3 ETA 2 min | opened step 2
EVT-0003 | medical    | Maple Heights                  | sev 3 | ambulance_4 ETA 1 min | opened step 3
EVT-0004 | accident   | Oakwood Apartments             | sev 5 | HELD → ambulance_3 | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Magnolia Gardens               | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | Maple Heights                  | ON_SCENE → EVT-0003
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Maple Heights [1 min], Magnolia Gardens [3 min], Downtown Precinct [8 min]
Engine House No. 1 (fire_station) → Central Plaza [5 min], Lakeview Residences [4 min], Magnolia Gardens [7 min], Maple Heights [8 min], Northside Junction [10 min]
Downtown Precinct (police_station) → Magnolia Gardens [6 min], Riverside General Hospital [8 min], Maple Heights [10 min], Northside Junction [10 min], Lakeview Residences [13 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Engine House No. 1 [7 min], Downtown Precinct [6 min], Maple Heights [3 min], Oakwood Apartments [12 min]
Maple Heights (residential) → Riverside General Hospital [1 min], Downtown Precinct [10 min], Magnolia Gardens [3 min], Engine House No. 1 [8 min], Northside Junction [15 min]
Lakeview Residences (residential) → Engine House No. 1 [4 min], Downtown Precinct [13 min], Central Plaza [4 min], Oakwood Apartments [6 min], Northside Junction [10 min]
Oakwood Apartments (residential) → Magnolia Gardens [12 min], Lakeview Residences [6 min], Central Plaza [4 min], Northside Junction [6 min]
Central Plaza (commercial) → Engine House No. 1 [5 min], Lakeview Residences [4 min], Oakwood Apartments [4 min], Northside Junction [8 min]
Northside Junction (road_junction) → Downtown Precinct [10 min], Maple Heights [15 min], Central Plaza [8 min], Oakwood Apartments [6 min], Lakeview Residences [10 min], Engine House No. 1 [10 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → ambulance ambulance_4
Step 4: CALL-0004 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "hold", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's a fight outside Maple Heights on Elm Boulevard. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Magnolia Gardens               | sev 3 | police_0 ETA 6 min | opened step 1
EVT-0004 | accident   | Oakwood Apartments             | sev 5 | HELD → ambulance_3 | opened step 4
EVT-0005 | accident   | Lakeview Residences            | sev 5 | HELD → ambulance_3 | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Magnolia Gardens               | RETURNING → EVT-0002
ambulance_4     | ambulance  | Maple Heights                  | RETURNING → EVT-0003
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Maple Heights [1 min], Magnolia Gardens [3 min], Downtown Precinct [8 min]
Engine House No. 1 (fire_station) → Central Plaza [5 min], Lakeview Residences [4 min], Magnolia Gardens [7 min], Maple Heights [8 min], Northside Junction [10 min]
Downtown Precinct (police_station) → Magnolia Gardens [6 min], Riverside General Hospital [8 min], Maple Heights [10 min], Northside Junction [10 min], Lakeview Residences [13 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Engine House No. 1 [7 min], Downtown Precinct [6 min], Maple Heights [3 min], Oakwood Apartments [12 min]
Maple Heights (residential) → Riverside General Hospital [1 min], Downtown Precinct [10 min], Magnolia Gardens [3 min], Engine House No. 1 [8 min], Northside Junction [15 min]
Lakeview Residences (residential) → Engine House No. 1 [4 min], Downtown Precinct [13 min], Central Plaza [4 min], Oakwood Apartments [6 min], Northside Junction [10 min]
Oakwood Apartments (residential) → Magnolia Gardens [12 min], Lakeview Residences [6 min], Central Plaza [4 min], Northside Junction [6 min]
Central Plaza (commercial) → Engine House No. 1 [5 min], Lakeview Residences [4 min], Oakwood Apartments [4 min], Northside Junction [8 min]
Northside Junction (road_junction) → Downtown Precinct [10 min], Maple Heights [15 min], Central Plaza [8 min], Oakwood Apartments [6 min], Lakeview Residences [10 min], Engine House No. 1 [10 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ambulance_4
Step 4: CALL-0004 → HOLD (ambulance, waiting for ambulance_3)
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Fender bender on Elm Boulevard near Maple Heights. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Magnolia Gardens               | sev 3 | police_0 ETA 6 min | opened step 1
EVT-0004 | accident   | Oakwood Apartments             | sev 5 | HELD → ambulance_3 | opened step 4
EVT-0005 | accident   | Lakeview Residences            | sev 5 | HELD → ambulance_3 | opened step 5
EVT-0006 | crime      | Maple Heights                  | sev 4 | police_1 ETA 9 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Magnolia Gardens               | ON_SCENE → EVT-0001
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Magnolia Gardens               | RETURNING → EVT-0002
ambulance_4     | ambulance  | Maple Heights                  | RETURNING → EVT-0003
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Maple Heights [1 min], Magnolia Gardens [3 min], Downtown Precinct [8 min]
Engine House No. 1 (fire_station) → Central Plaza [5 min], Lakeview Residences [4 min], Magnolia Gardens [7 min], Maple Heights [8 min], Northside Junction [10 min]
Downtown Precinct (police_station) → Magnolia Gardens [6 min], Riverside General Hospital [8 min], Maple Heights [10 min], Northside Junction [10 min], Lakeview Residences [13 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Engine House No. 1 [7 min], Downtown Precinct [6 min], Maple Heights [3 min], Oakwood Apartments [12 min]
Maple Heights (residential) → Riverside General Hospital [1 min], Downtown Precinct [10 min], Magnolia Gardens [3 min], Engine House No. 1 [8 min], Northside Junction [15 min]
Lakeview Residences (residential) → Engine House No. 1 [4 min], Downtown Precinct [13 min], Central Plaza [4 min], Oakwood Apartments [6 min], Northside Junction [10 min]
Oakwood Apartments (residential) → Magnolia Gardens [12 min], Lakeview Residences [6 min], Central Plaza [4 min], Northside Junction [6 min]
Central Plaza (commercial) → Engine House No. 1 [5 min], Lakeview Residences [4 min], Oakwood Apartments [4 min], Northside Junction [8 min]
Northside Junction (road_junction) → Downtown Precinct [10 min], Maple Heights [15 min], Central Plaza [8 min], Oakwood Apartments [6 min], Lakeview Residences [10 min], Engine House No. 1 [10 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → HOLD (ambulance, waiting for ambulance_3)
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_3)
Step 6: CALL-0006 → police police_1

[Assistant] {"action_type": "hold", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Multi-car pileup on Elm Avenue near Magnolia Gardens! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Magnolia Gardens               | sev 3 | police_0 ETA 6 min | opened step 1
EVT-0004 | accident   | Oakwood Apartments             | sev 5 | ambulance_3 ETA 14 min | opened step 4
EVT-0005 | accident   | Lakeview Residences            | sev 5 | HELD → ambulance_3 | opened step 5
EVT-0006 | crime      | Maple Heights                  | sev 4 | police_1 ETA 9 min | opened step 6
EVT-0007 | accident   | Maple Heights                  | sev 5 | HELD → ambulance_3 | opened step 7

=== UNIT STATUS ===
police_0        | police     | Magnolia Gardens               | ON_SCENE → EVT-0001
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Maple Heights [1 min], Magnolia Gardens [3 min], Downtown Precinct [8 min]
Engine House No. 1 (fire_station) → Central Plaza [5 min], Lakeview Residences [4 min], Magnolia Gardens [7 min], Maple Heights [8 min], Northside Junction [10 min]
Downtown Precinct (police_station) → Magnolia Gardens [6 min], Riverside General Hospital [8 min], Maple Heights [10 min], Northside Junction [10 min], Lakeview Residences [13 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Engine House No. 1 [7 min], Downtown Precinct [6 min], Maple Heights [3 min], Oakwood Apartments [12 min]
Maple Heights (residential) → Riverside General Hospital [1 min], Downtown Precinct [10 min], Magnolia Gardens [3 min], Engine House No. 1 [8 min], Northside Junction [15 min]
Lakeview Residences (residential) → Engine House No. 1 [4 min], Downtown Precinct [13 min], Central Plaza [4 min], Oakwood Apartments [6 min], Northside Junction [10 min]
Oakwood Apartments (residential) → Magnolia Gardens [12 min], Lakeview Residences [6 min], Central Plaza [4 min], Northside Junction [6 min]
Central Plaza (commercial) → Engine House No. 1 [5 min], Lakeview Residences [4 min], Oakwood Apartments [4 min], Northside Junction [8 min]
Northside Junction (road_junction) → Downtown Precinct [10 min], Maple Heights [15 min], Central Plaza [8 min], Oakwood Apartments [6 min], Lakeview Residences [10 min], Engine House No. 1 [10 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_3)
Step 6: CALL-0006 → police police_1
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Someone's not breathing at Lakeview Residences! A bystander is doing CPR. Please send an ambulance to Main Street immediately!

=== ACTIVE EVENTS ===
EVT-0004 | accident   | Oakwood Apartments             | sev 5 | ambulance_3 ETA 14 min | opened step 4
EVT-0005 | accident   | Lakeview Residences            | sev 5 | HELD → ambulance_3 | opened step 5
EVT-0006 | crime      | Maple Heights                  | sev 4 | police_1 ETA 9 min | opened step 6
EVT-0007 | accident   | Maple Heights                  | sev 5 | HELD → ambulance_3 | opened step 7
EVT-0008 | accident   | Magnolia Gardens               | sev 4 | ambulance_4 ETA 2 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Magnolia Gardens               | RETURNING → EVT-0001
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Maple Heights [1 min], Magnolia Gardens [3 min], Downtown Precinct [8 min]
Engine House No. 1 (fire_station) → Central Plaza [5 min], Lakeview Residences [4 min], Magnolia Gardens [7 min], Maple Heights [8 min], Northside Junction [10 min]
Downtown Precinct (police_station) → Magnolia Gardens [6 min], Riverside General Hospital [8 min], Maple Heights [10 min], Northside Junction [10 min], Lakeview Residences [13 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Engine House No. 1 [7 min], Downtown Precinct [6 min], Maple Heights [3 min], Oakwood Apartments [12 min]
Maple Heights (residential) → Riverside General Hospital [1 min], Downtown Precinct [10 min], Magnolia Gardens [3 min], Engine House No. 1 [8 min], Northside Junction [15 min]
Lakeview Residences (residential) → Engine House No. 1 [4 min], Downtown Precinct [13 min], Central Plaza [4 min], Oakwood Apartments [6 min], Northside Junction [10 min]
Oakwood Apartments (residential) → Magnolia Gardens [12 min], Lakeview Residences [6 min], Central Plaza [4 min], Northside Junction [6 min]
Central Plaza (commercial) → Engine House No. 1 [5 min], Lakeview Residences [4 min], Oakwood Apartments [4 min], Northside Junction [8 min]
Northside Junction (road_junction) → Downtown Precinct [10 min], Maple Heights [15 min], Central Plaza [8 min], Oakwood Apartments [6 min], Lakeview Residences [10 min], Engine House No. 1 [10 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → police police_1
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_3)
Step 8: CALL-0008 → ambulance ambulance_4

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Building's on fire on Main Street near Lakeview Residences! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0004 | accident   | Oakwood Apartments             | sev 5 | ambulance_3 ETA 14 min | opened step 4
EVT-0005 | accident   | Lakeview Residences            | sev 5 | HELD → ambulance_3 | opened step 5
EVT-0006 | crime      | Maple Heights                  | sev 4 | police_1 ETA 9 min | opened step 6
EVT-0007 | accident   | Maple Heights                  | sev 5 | HELD → ambulance_3 | opened step 7
EVT-0008 | accident   | Magnolia Gardens               | sev 4 | ambulance_4 ETA 2 min | opened step 8
EVT-0009 | medical    | Lakeview Residences            | sev 2 | HELD → ambulance_4 | opened step 9

=== UNIT STATUS ===
police_0        | police     | Magnolia Gardens               | RETURNING → EVT-0001
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | Magnolia Gardens               | ON_SCENE → EVT-0008
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Maple Heights [1 min], Magnolia Gardens [3 min], Downtown Precinct [8 min]
Engine House No. 1 (fire_station) → Central Plaza [5 min], Lakeview Residences [4 min], Magnolia Gardens [7 min], Maple Heights [8 min], Northside Junction [10 min]
Downtown Precinct (police_station) → Magnolia Gardens [6 min], Riverside General Hospital [8 min], Maple Heights [10 min], Northside Junction [10 min], Lakeview Residences [13 min]
Magnolia Gardens (residential) → Riverside General Hospital [3 min], Engine House No. 1 [7 min], Downtown Precinct [6 min], Maple Heights [3 min], Oakwood Apartments [12 min]
Maple Heights (residential) → Riverside General Hospital [1 min], Downtown Precinct [10 min], Magnolia Gardens [3 min], Engine House No. 1 [8 min], Northside Junction [15 min]
Lakeview Residences (residential) → Engine House No. 1 [4 min], Downtown Precinct [13 min], Central Plaza [4 min], Oakwood Apartments [6 min], Northside Junction [10 min]
Oakwood Apartments (residential) → Magnolia Gardens [12 min], Lakeview Residences [6 min], Central Plaza [4 min], Northside Junction [6 min]
Central Plaza (commercial) → Engine House No. 1 [5 min], Lakeview Residences [4 min], Oakwood Apartments [4 min], Northside Junction [8 min]
Northside Junction (road_junction) → Downtown Precinct [10 min], Maple Heights [15 min], Central Plaza [8 min], Oakwood Apartments [6 min], Lakeview Residences [10 min], Engine House No. 1 [10 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_3)
Step 8: CALL-0008 → ambulance ambulance_4
Step 9: CALL-0009 → HOLD (ambulance, waiting for ambulance_4)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's been some kind of mass incident at Willow Creek Homes — multiple people down, some not moving. We need everything, River Avenue entrance.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [2 min], Willow Creek Homes [7 min], Downtown Precinct [8 min], Engine House No. 1 [6 min], Riverside Condos [6 min], Parkside Shopping Center [6 min]
Engine House No. 1 (fire_station) → Parkside Shopping Center [4 min], Willow Creek Homes [5 min], City Central Hospital [6 min]
Downtown Precinct (police_station) → City Central Hospital [8 min], Willow Creek Homes [6 min], Riverside Condos [6 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Willow Creek Homes [10 min], Downtown Precinct [8 min], Parkside Shopping Center [9 min], Riverside Condos [13 min]
Willow Creek Homes (residential) → City Central Hospital [7 min], Engine House No. 1 [5 min], Downtown Precinct [6 min], Aspen Ridge [10 min], Parkside Shopping Center [4 min], Southbound Overpass [5 min]
Riverside Condos (residential) → Downtown Precinct [6 min], Aspen Ridge [13 min], Southbound Overpass [6 min], City Central Hospital [6 min], Parkside Shopping Center [9 min]
Parkside Shopping Center (commercial) → Engine House No. 1 [4 min], Aspen Ridge [9 min], Willow Creek Homes [4 min], Riverside Condos [9 min], City Central Hospital [6 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → City Central Hospital [2 min], Riverside Condos [6 min], Parkside Shopping Center [8 min], Willow Creek Homes [5 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's a fight outside Parkside Shopping Center on First Road. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Willow Creek Homes             | sev 1 | ambulance_3 ETA 6 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [2 min], Willow Creek Homes [7 min], Downtown Precinct [8 min], Engine House No. 1 [6 min], Riverside Condos [6 min], Parkside Shopping Center [6 min]
Engine House No. 1 (fire_station) → Parkside Shopping Center [4 min], Willow Creek Homes [5 min], City Central Hospital [6 min]
Downtown Precinct (police_station) → City Central Hospital [8 min], Willow Creek Homes [6 min], Riverside Condos [6 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Willow Creek Homes [10 min], Downtown Precinct [8 min], Parkside Shopping Center [9 min], Riverside Condos [13 min]
Willow Creek Homes (residential) → City Central Hospital [7 min], Engine House No. 1 [5 min], Downtown Precinct [6 min], Aspen Ridge [10 min], Parkside Shopping Center [4 min], Southbound Overpass [5 min]
Riverside Condos (residential) → Downtown Precinct [6 min], Aspen Ridge [13 min], Southbound Overpass [6 min], City Central Hospital [6 min], Parkside Shopping Center [9 min]
Parkside Shopping Center (commercial) → Engine House No. 1 [4 min], Aspen Ridge [9 min], Willow Creek Homes [4 min], Riverside Condos [9 min], City Central Hospital [6 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → City Central Hospital [2 min], Riverside Condos [6 min], Parkside Shopping Center [8 min], Willow Creek Homes [5 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Active shooter at Parkside Shopping Center! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Willow Creek Homes             | sev 1 | ambulance_3 ETA 6 min | opened step 1
EVT-0002 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 9 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [2 min], Willow Creek Homes [7 min], Downtown Precinct [8 min], Engine House No. 1 [6 min], Riverside Condos [6 min], Parkside Shopping Center [6 min]
Engine House No. 1 (fire_station) → Parkside Shopping Center [4 min], Willow Creek Homes [5 min], City Central Hospital [6 min]
Downtown Precinct (police_station) → City Central Hospital [8 min], Willow Creek Homes [6 min], Riverside Condos [6 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Willow Creek Homes [10 min], Downtown Precinct [8 min], Parkside Shopping Center [9 min], Riverside Condos [13 min]
Willow Creek Homes (residential) → City Central Hospital [7 min], Engine House No. 1 [5 min], Downtown Precinct [6 min], Aspen Ridge [10 min], Parkside Shopping Center [4 min], Southbound Overpass [5 min]
Riverside Condos (residential) → Downtown Precinct [6 min], Aspen Ridge [13 min], Southbound Overpass [6 min], City Central Hospital [6 min], Parkside Shopping Center [9 min]
Parkside Shopping Center (commercial) → Engine House No. 1 [4 min], Aspen Ridge [9 min], Willow Creek Homes [4 min], Riverside Condos [9 min], City Central Hospital [6 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → City Central Hospital [2 min], Riverside Condos [6 min], Parkside Shopping Center [8 min], Willow Creek Homes [5 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
I just got mugged near Riverside Condos! The guy ran towards Maple Drive. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Willow Creek Homes             | sev 1 | ambulance_3 ETA 6 min | opened step 1
EVT-0002 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 9 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [2 min], Willow Creek Homes [7 min], Downtown Precinct [8 min], Engine House No. 1 [6 min], Riverside Condos [6 min], Parkside Shopping Center [6 min]
Engine House No. 1 (fire_station) → Parkside Shopping Center [4 min], Willow Creek Homes [5 min], City Central Hospital [6 min]
Downtown Precinct (police_station) → City Central Hospital [8 min], Willow Creek Homes [6 min], Riverside Condos [6 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Willow Creek Homes [10 min], Downtown Precinct [8 min], Parkside Shopping Center [9 min], Riverside Condos [13 min]
Willow Creek Homes (residential) → City Central Hospital [7 min], Engine House No. 1 [5 min], Downtown Precinct [6 min], Aspen Ridge [10 min], Parkside Shopping Center [4 min], Southbound Overpass [5 min]
Riverside Condos (residential) → Downtown Precinct [6 min], Aspen Ridge [13 min], Southbound Overpass [6 min], City Central Hospital [6 min], Parkside Shopping Center [9 min]
Parkside Shopping Center (commercial) → Engine House No. 1 [4 min], Aspen Ridge [9 min], Willow Creek Homes [4 min], Riverside Condos [9 min], City Central Hospital [6 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → City Central Hospital [2 min], Riverside Condos [6 min], Parkside Shopping Center [8 min], Willow Creek Homes [5 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → police police_0
Step 3: CALL-0003 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
There's a break-in happening right now at 583 First Road. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Willow Creek Homes             | sev 1 | ambulance_3 ETA 6 min | opened step 1
EVT-0002 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 9 min | opened step 2
EVT-0003 | crime      | Riverside Condos               | sev 4 | police_1 ETA 6 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [2 min], Willow Creek Homes [7 min], Downtown Precinct [8 min], Engine House No. 1 [6 min], Riverside Condos [6 min], Parkside Shopping Center [6 min]
Engine House No. 1 (fire_station) → Parkside Shopping Center [4 min], Willow Creek Homes [5 min], City Central Hospital [6 min]
Downtown Precinct (police_station) → City Central Hospital [8 min], Willow Creek Homes [6 min], Riverside Condos [6 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Willow Creek Homes [10 min], Downtown Precinct [8 min], Parkside Shopping Center [9 min], Riverside Condos [13 min]
Willow Creek Homes (residential) → City Central Hospital [7 min], Engine House No. 1 [5 min], Downtown Precinct [6 min], Aspen Ridge [10 min], Parkside Shopping Center [4 min], Southbound Overpass [5 min]
Riverside Condos (residential) → Downtown Precinct [6 min], Aspen Ridge [13 min], Southbound Overpass [6 min], City Central Hospital [6 min], Parkside Shopping Center [9 min]
Parkside Shopping Center (commercial) → Engine House No. 1 [4 min], Aspen Ridge [9 min], Willow Creek Homes [4 min], Riverside Condos [9 min], City Central Hospital [6 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → City Central Hospital [2 min], Riverside Condos [6 min], Parkside Shopping Center [8 min], Willow Creek Homes [5 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → police police_0
Step 3: CALL-0003 → Duplicate of EVT-0002
Step 4: CALL-0004 → police police_1

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
I think I heard gunshots near 431 First Road! People are running. I'm hiding inside Parkside Shopping Center, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Willow Creek Homes             | sev 1 | ambulance_3 ETA 6 min | opened step 1
EVT-0002 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 9 min | opened step 2
EVT-0003 | crime      | Riverside Condos               | sev 4 | police_1 ETA 6 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [2 min], Willow Creek Homes [7 min], Downtown Precinct [8 min], Engine House No. 1 [6 min], Riverside Condos [6 min], Parkside Shopping Center [6 min]
Engine House No. 1 (fire_station) → Parkside Shopping Center [4 min], Willow Creek Homes [5 min], City Central Hospital [6 min]
Downtown Precinct (police_station) → City Central Hospital [8 min], Willow Creek Homes [6 min], Riverside Condos [6 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Willow Creek Homes [10 min], Downtown Precinct [8 min], Parkside Shopping Center [9 min], Riverside Condos [13 min]
Willow Creek Homes (residential) → City Central Hospital [7 min], Engine House No. 1 [5 min], Downtown Precinct [6 min], Aspen Ridge [10 min], Parkside Shopping Center [4 min], Southbound Overpass [5 min]
Riverside Condos (residential) → Downtown Precinct [6 min], Aspen Ridge [13 min], Southbound Overpass [6 min], City Central Hospital [6 min], Parkside Shopping Center [9 min]
Parkside Shopping Center (commercial) → Engine House No. 1 [4 min], Aspen Ridge [9 min], Willow Creek Homes [4 min], Riverside Condos [9 min], City Central Hospital [6 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → City Central Hospital [2 min], Riverside Condos [6 min], Parkside Shopping Center [8 min], Willow Creek Homes [5 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0002
Step 4: CALL-0004 → police police_1
Step 5: CALL-0005 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
I think I heard gunshots near 116 First Road! People are running. I'm hiding inside Parkside Shopping Center, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Willow Creek Homes             | sev 1 | ambulance_3 ETA 6 min | opened step 1
EVT-0002 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 9 min | opened step 2
EVT-0003 | crime      | Riverside Condos               | sev 4 | police_1 ETA 6 min | opened step 4
EVT-0004 | crime      | Parkside Shopping Center       | sev 4 | police_2 ETA 9 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | Willow Creek Homes             | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [2 min], Willow Creek Homes [7 min], Downtown Precinct [8 min], Engine House No. 1 [6 min], Riverside Condos [6 min], Parkside Shopping Center [6 min]
Engine House No. 1 (fire_station) → Parkside Shopping Center [4 min], Willow Creek Homes [5 min], City Central Hospital [6 min]
Downtown Precinct (police_station) → City Central Hospital [8 min], Willow Creek Homes [6 min], Riverside Condos [6 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Willow Creek Homes [10 min], Downtown Precinct [8 min], Parkside Shopping Center [9 min], Riverside Condos [13 min]
Willow Creek Homes (residential) → City Central Hospital [7 min], Engine House No. 1 [5 min], Downtown Precinct [6 min], Aspen Ridge [10 min], Parkside Shopping Center [4 min], Southbound Overpass [5 min]
Riverside Condos (residential) → Downtown Precinct [6 min], Aspen Ridge [13 min], Southbound Overpass [6 min], City Central Hospital [6 min], Parkside Shopping Center [9 min]
Parkside Shopping Center (commercial) → Engine House No. 1 [4 min], Aspen Ridge [9 min], Willow Creek Homes [4 min], Riverside Condos [9 min], City Central Hospital [6 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → City Central Hospital [2 min], Riverside Condos [6 min], Parkside Shopping Center [8 min], Willow Creek Homes [5 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → police police_1
Step 5: CALL-0005 → Duplicate of EVT-0002
Step 6: CALL-0006 → police police_2

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Someone fainted at Riverside Condos. They're breathing okay now but look really pale. We're on Hill Lane.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Willow Creek Homes             | sev 1 | ambulance_3 ETA 6 min | opened step 1
EVT-0002 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 9 min | opened step 2
EVT-0003 | crime      | Riverside Condos               | sev 4 | police_1 ETA 6 min | opened step 4
EVT-0004 | crime      | Parkside Shopping Center       | sev 4 | police_2 ETA 9 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | Willow Creek Homes             | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [2 min], Willow Creek Homes [7 min], Downtown Precinct [8 min], Engine House No. 1 [6 min], Riverside Condos [6 min], Parkside Shopping Center [6 min]
Engine House No. 1 (fire_station) → Parkside Shopping Center [4 min], Willow Creek Homes [5 min], City Central Hospital [6 min]
Downtown Precinct (police_station) → City Central Hospital [8 min], Willow Creek Homes [6 min], Riverside Condos [6 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Willow Creek Homes [10 min], Downtown Precinct [8 min], Parkside Shopping Center [9 min], Riverside Condos [13 min]
Willow Creek Homes (residential) → City Central Hospital [7 min], Engine House No. 1 [5 min], Downtown Precinct [6 min], Aspen Ridge [10 min], Parkside Shopping Center [4 min], Southbound Overpass [5 min]
Riverside Condos (residential) → Downtown Precinct [6 min], Aspen Ridge [13 min], Southbound Overpass [6 min], City Central Hospital [6 min], Parkside Shopping Center [9 min]
Parkside Shopping Center (commercial) → Engine House No. 1 [4 min], Aspen Ridge [9 min], Willow Creek Homes [4 min], Riverside Condos [9 min], City Central Hospital [6 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → City Central Hospital [2 min], Riverside Condos [6 min], Parkside Shopping Center [8 min], Willow Creek Homes [5 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0002
Step 6: CALL-0006 → police police_2
Step 7: CALL-0007 → Duplicate of EVT-0004

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
A cyclist got hit by a car near Aspen Ridge. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 9 min | opened step 2
EVT-0003 | crime      | Riverside Condos               | sev 4 | police_1 ETA 6 min | opened step 4
EVT-0004 | crime      | Parkside Shopping Center       | sev 4 | police_2 ETA 9 min | opened step 6
EVT-0005 | medical    | Riverside Condos               | sev 5 | ambulance_4 ETA 6 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | Willow Creek Homes             | RETURNING → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [2 min], Willow Creek Homes [7 min], Downtown Precinct [8 min], Engine House No. 1 [6 min], Riverside Condos [6 min], Parkside Shopping Center [6 min]
Engine House No. 1 (fire_station) → Parkside Shopping Center [4 min], Willow Creek Homes [5 min], City Central Hospital [6 min]
Downtown Precinct (police_station) → City Central Hospital [8 min], Willow Creek Homes [6 min], Riverside Condos [6 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Willow Creek Homes [10 min], Downtown Precinct [8 min], Parkside Shopping Center [9 min], Riverside Condos [13 min]
Willow Creek Homes (residential) → City Central Hospital [7 min], Engine House No. 1 [5 min], Downtown Precinct [6 min], Aspen Ridge [10 min], Parkside Shopping Center [4 min], Southbound Overpass [5 min]
Riverside Condos (residential) → Downtown Precinct [6 min], Aspen Ridge [13 min], Southbound Overpass [6 min], City Central Hospital [6 min], Parkside Shopping Center [9 min]
Parkside Shopping Center (commercial) → Engine House No. 1 [4 min], Aspen Ridge [9 min], Willow Creek Homes [4 min], Riverside Condos [9 min], City Central Hospital [6 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → City Central Hospital [2 min], Riverside Condos [6 min], Parkside Shopping Center [8 min], Willow Creek Homes [5 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → police police_2
Step 7: CALL-0007 → Duplicate of EVT-0004
Step 8: CALL-0008 → ambulance ambulance_4

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Pedestrian hit by a truck at Sunset Drive near Willow Creek Homes. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 9 min | opened step 2
EVT-0003 | crime      | Riverside Condos               | sev 4 | police_1 ETA 6 min | opened step 4
EVT-0004 | crime      | Parkside Shopping Center       | sev 4 | police_2 ETA 9 min | opened step 6
EVT-0005 | medical    | Riverside Condos               | sev 5 | ambulance_4 ETA 6 min | opened step 8
EVT-0006 | accident   | Aspen Ridge                    | sev 4 | ambulance_5 ETA 14 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Riverside Condos               | ON_SCENE → EVT-0003
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | Willow Creek Homes             | RETURNING → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [2 min], Willow Creek Homes [7 min], Downtown Precinct [8 min], Engine House No. 1 [6 min], Riverside Condos [6 min], Parkside Shopping Center [6 min]
Engine House No. 1 (fire_station) → Parkside Shopping Center [4 min], Willow Creek Homes [5 min], City Central Hospital [6 min]
Downtown Precinct (police_station) → City Central Hospital [8 min], Willow Creek Homes [6 min], Riverside Condos [6 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Willow Creek Homes [10 min], Downtown Precinct [8 min], Parkside Shopping Center [9 min], Riverside Condos [13 min]
Willow Creek Homes (residential) → City Central Hospital [7 min], Engine House No. 1 [5 min], Downtown Precinct [6 min], Aspen Ridge [10 min], Parkside Shopping Center [4 min], Southbound Overpass [5 min]
Riverside Condos (residential) → Downtown Precinct [6 min], Aspen Ridge [13 min], Southbound Overpass [6 min], City Central Hospital [6 min], Parkside Shopping Center [9 min]
Parkside Shopping Center (commercial) → Engine House No. 1 [4 min], Aspen Ridge [9 min], Willow Creek Homes [4 min], Riverside Condos [9 min], City Central Hospital [6 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → City Central Hospital [2 min], Riverside Condos [6 min], Parkside Shopping Center [8 min], Willow Creek Homes [5 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0004
Step 8: CALL-0008 → ambulance ambulance_4
Step 9: CALL-0009 → ambulance ambulance_5

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
There's a fight outside Parkside Shopping Center on First Road. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 9 min | opened step 2
EVT-0003 | crime      | Riverside Condos               | sev 4 | police_1 ETA 6 min | opened step 4
EVT-0004 | crime      | Parkside Shopping Center       | sev 4 | police_2 ETA 9 min | opened step 6
EVT-0005 | medical    | Riverside Condos               | sev 5 | ambulance_4 ETA 6 min | opened step 8
EVT-0006 | accident   | Aspen Ridge                    | sev 4 | ambulance_5 ETA 14 min | opened step 9
EVT-0007 | accident   | Willow Creek Homes             | sev 3 | ambulance_3 ETA 6 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Parkside Shopping Center       | ON_SCENE → EVT-0002
police_1        | police     | Riverside Condos               | ON_SCENE → EVT-0003
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [2 min], Willow Creek Homes [7 min], Downtown Precinct [8 min], Engine House No. 1 [6 min], Riverside Condos [6 min], Parkside Shopping Center [6 min]
Engine House No. 1 (fire_station) → Parkside Shopping Center [4 min], Willow Creek Homes [5 min], City Central Hospital [6 min]
Downtown Precinct (police_station) → City Central Hospital [8 min], Willow Creek Homes [6 min], Riverside Condos [6 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Willow Creek Homes [10 min], Downtown Precinct [8 min], Parkside Shopping Center [9 min], Riverside Condos [13 min]
Willow Creek Homes (residential) → City Central Hospital [7 min], Engine House No. 1 [5 min], Downtown Precinct [6 min], Aspen Ridge [10 min], Parkside Shopping Center [4 min], Southbound Overpass [5 min]
Riverside Condos (residential) → Downtown Precinct [6 min], Aspen Ridge [13 min], Southbound Overpass [6 min], City Central Hospital [6 min], Parkside Shopping Center [9 min]
Parkside Shopping Center (commercial) → Engine House No. 1 [4 min], Aspen Ridge [9 min], Willow Creek Homes [4 min], Riverside Condos [9 min], City Central Hospital [6 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → City Central Hospital [2 min], Riverside Condos [6 min], Parkside Shopping Center [8 min], Willow Creek Homes [5 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → ambulance ambulance_4
Step 9: CALL-0009 → ambulance ambulance_5
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
I think I heard gunshots near 816 River Avenue! People are running. I'm hiding inside Willow Creek Homes, please send help!

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 9 min | opened step 2
EVT-0004 | crime      | Parkside Shopping Center       | sev 4 | police_2 ETA 9 min | opened step 6
EVT-0005 | medical    | Riverside Condos               | sev 5 | ambulance_4 ETA 6 min | opened step 8
EVT-0006 | accident   | Aspen Ridge                    | sev 4 | ambulance_5 ETA 14 min | opened step 9
EVT-0007 | accident   | Willow Creek Homes             | sev 3 | ambulance_3 ETA 6 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Parkside Shopping Center       | ON_SCENE → EVT-0002
police_1        | police     | Riverside Condos               | RETURNING → EVT-0003
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [2 min], Willow Creek Homes [7 min], Downtown Precinct [8 min], Engine House No. 1 [6 min], Riverside Condos [6 min], Parkside Shopping Center [6 min]
Engine House No. 1 (fire_station) → Parkside Shopping Center [4 min], Willow Creek Homes [5 min], City Central Hospital [6 min]
Downtown Precinct (police_station) → City Central Hospital [8 min], Willow Creek Homes [6 min], Riverside Condos [6 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Willow Creek Homes [10 min], Downtown Precinct [8 min], Parkside Shopping Center [9 min], Riverside Condos [13 min]
Willow Creek Homes (residential) → City Central Hospital [7 min], Engine House No. 1 [5 min], Downtown Precinct [6 min], Aspen Ridge [10 min], Parkside Shopping Center [4 min], Southbound Overpass [5 min]
Riverside Condos (residential) → Downtown Precinct [6 min], Aspen Ridge [13 min], Southbound Overpass [6 min], City Central Hospital [6 min], Parkside Shopping Center [9 min]
Parkside Shopping Center (commercial) → Engine House No. 1 [4 min], Aspen Ridge [9 min], Willow Creek Homes [4 min], Riverside Condos [9 min], City Central Hospital [6 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → City Central Hospital [2 min], Riverside Condos [6 min], Parkside Shopping Center [8 min], Willow Creek Homes [5 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → ambulance ambulance_5
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_3)
Step 11: CALL-0011 → Duplicate of EVT-0002

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Active shooter at Willow Creek Homes! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Parkside Shopping Center       | sev 4 | police_2 ETA 9 min | opened step 6
EVT-0005 | medical    | Riverside Condos               | sev 5 | ambulance_4 ETA 6 min | opened step 8
EVT-0006 | accident   | Aspen Ridge                    | sev 4 | ambulance_5 ETA 14 min | opened step 9
EVT-0007 | accident   | Willow Creek Homes             | sev 3 | ambulance_3 ETA 6 min | opened step 10
EVT-0008 | crime      | Willow Creek Homes             | sev 2 | HELD → police_0 | opened step 12

=== UNIT STATUS ===
police_0        | police     | Parkside Shopping Center       | RETURNING → EVT-0002
police_1        | police     | Riverside Condos               | RETURNING → EVT-0003
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [2 min], Willow Creek Homes [7 min], Downtown Precinct [8 min], Engine House No. 1 [6 min], Riverside Condos [6 min], Parkside Shopping Center [6 min]
Engine House No. 1 (fire_station) → Parkside Shopping Center [4 min], Willow Creek Homes [5 min], City Central Hospital [6 min]
Downtown Precinct (police_station) → City Central Hospital [8 min], Willow Creek Homes [6 min], Riverside Condos [6 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Willow Creek Homes [10 min], Downtown Precinct [8 min], Parkside Shopping Center [9 min], Riverside Condos [13 min]
Willow Creek Homes (residential) → City Central Hospital [7 min], Engine House No. 1 [5 min], Downtown Precinct [6 min], Aspen Ridge [10 min], Parkside Shopping Center [4 min], Southbound Overpass [5 min]
Riverside Condos (residential) → Downtown Precinct [6 min], Aspen Ridge [13 min], Southbound Overpass [6 min], City Central Hospital [6 min], Parkside Shopping Center [9 min]
Parkside Shopping Center (commercial) → Engine House No. 1 [4 min], Aspen Ridge [9 min], Willow Creek Homes [4 min], Riverside Condos [9 min], City Central Hospital [6 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → City Central Hospital [2 min], Riverside Condos [6 min], Parkside Shopping Center [8 min], Willow Creek Homes [5 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_3)
Step 11: CALL-0011 → Duplicate of EVT-0002
Step 12: CALL-0012 → HOLD (police, waiting for police_0)

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0008", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 427 Hill Lane, please hurry!

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Parkside Shopping Center       | sev 4 | police_2 ETA 9 min | opened step 6
EVT-0005 | medical    | Riverside Condos               | sev 5 | ambulance_4 ETA 6 min | opened step 8
EVT-0006 | accident   | Aspen Ridge                    | sev 4 | ambulance_5 ETA 14 min | opened step 9
EVT-0007 | accident   | Willow Creek Homes             | sev 3 | ambulance_3 ETA 6 min | opened step 10
EVT-0008 | crime      | Willow Creek Homes             | sev 2 | HELD → police_0 | opened step 12

=== UNIT STATUS ===
police_0        | police     | Parkside Shopping Center       | RETURNING → EVT-0002
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | Riverside Condos               | ON_SCENE → EVT-0005
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [2 min], Willow Creek Homes [7 min], Downtown Precinct [8 min], Engine House No. 1 [6 min], Riverside Condos [6 min], Parkside Shopping Center [6 min]
Engine House No. 1 (fire_station) → Parkside Shopping Center [4 min], Willow Creek Homes [5 min], City Central Hospital [6 min]
Downtown Precinct (police_station) → City Central Hospital [8 min], Willow Creek Homes [6 min], Riverside Condos [6 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Willow Creek Homes [10 min], Downtown Precinct [8 min], Parkside Shopping Center [9 min], Riverside Condos [13 min]
Willow Creek Homes (residential) → City Central Hospital [7 min], Engine House No. 1 [5 min], Downtown Precinct [6 min], Aspen Ridge [10 min], Parkside Shopping Center [4 min], Southbound Overpass [5 min]
Riverside Condos (residential) → Downtown Precinct [6 min], Aspen Ridge [13 min], Southbound Overpass [6 min], City Central Hospital [6 min], Parkside Shopping Center [9 min]
Parkside Shopping Center (commercial) → Engine House No. 1 [4 min], Aspen Ridge [9 min], Willow Creek Homes [4 min], Riverside Condos [9 min], City Central Hospital [6 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → City Central Hospital [2 min], Riverside Condos [6 min], Parkside Shopping Center [8 min], Willow Creek Homes [5 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0002
Step 12: CALL-0012 → HOLD (police, waiting for police_0)
Step 13: CALL-0013 → Duplicate of EVT-0008

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
There's a fight outside Parkside Shopping Center on First Road. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Parkside Shopping Center       | sev 4 | police_2 ETA 9 min | opened step 6
EVT-0005 | medical    | Riverside Condos               | sev 5 | ambulance_4 ETA 6 min | opened step 8
EVT-0006 | accident   | Aspen Ridge                    | sev 4 | ambulance_5 ETA 14 min | opened step 9
EVT-0007 | accident   | Willow Creek Homes             | sev 3 | ambulance_3 ETA 6 min | opened step 10
EVT-0008 | crime      | Willow Creek Homes             | sev 2 | police_0 ETA 5 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0008
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Parkside Shopping Center       | ON_SCENE → EVT-0004
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | Riverside Condos               | ON_SCENE → EVT-0005
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [2 min], Willow Creek Homes [7 min], Downtown Precinct [8 min], Engine House No. 1 [6 min], Riverside Condos [6 min], Parkside Shopping Center [6 min]
Engine House No. 1 (fire_station) → Parkside Shopping Center [4 min], Willow Creek Homes [5 min], City Central Hospital [6 min]
Downtown Precinct (police_station) → City Central Hospital [8 min], Willow Creek Homes [6 min], Riverside Condos [6 min], Aspen Ridge [8 min]
Aspen Ridge (residential) → Willow Creek Homes [10 min], Downtown Precinct [8 min], Parkside Shopping Center [9 min], Riverside Condos [13 min]
Willow Creek Homes (residential) → City Central Hospital [7 min], Engine House No. 1 [5 min], Downtown Precinct [6 min], Aspen Ridge [10 min], Parkside Shopping Center [4 min], Southbound Overpass [5 min]
Riverside Condos (residential) → Downtown Precinct [6 min], Aspen Ridge [13 min], Southbound Overpass [6 min], City Central Hospital [6 min], Parkside Shopping Center [9 min]
Parkside Shopping Center (commercial) → Engine House No. 1 [4 min], Aspen Ridge [9 min], Willow Creek Homes [4 min], Riverside Condos [9 min], City Central Hospital [6 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → City Central Hospital [2 min], Riverside Condos [6 min], Parkside Shopping Center [8 min], Willow Creek Homes [5 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → HOLD (police, waiting for police_0)
Step 13: CALL-0013 → Duplicate of EVT-0008
Step 14: CALL-0014 → Duplicate of EVT-0005

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Fender bender on Pine Boulevard near Oak Avenue Shops. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Crossroads [4 min], Downtown Mall [6 min], Lakeview Residences [12 min], Downtown Precinct [11 min], Oak Avenue Shops [14 min], Spring Meadow Estates [13 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Lakeview Residences [6 min], Downtown Precinct [7 min], Cedar Park Village [14 min]
Downtown Precinct (police_station) → City Central Hospital [11 min], Engine House No. 1 [7 min], Aspen Ridge [4 min], Oak Avenue Shops [3 min], Lakeview Residences [4 min]
Aspen Ridge (residential) → Downtown Precinct [4 min], Oak Avenue Shops [2 min], Cedar Park Village [6 min], Lakeview Residences [7 min], Pinecrest Homes [12 min]
Lakeview Residences (residential) → City Central Hospital [12 min], Engine House No. 1 [6 min], Downtown Precinct [4 min], Aspen Ridge [7 min], Spring Meadow Estates [5 min], Highway 9 Interchange [4 min], Pinecrest Homes [7 min], Downtown Mall [7 min]
Cedar Park Village (residential) → Engine House No. 1 [14 min], Aspen Ridge [6 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Aspen Ridge [12 min], Lakeview Residences [7 min], Highway 9 Interchange [6 min], Downtown Mall [7 min], Central Crossroads [13 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Lakeview Residences [5 min], Highway 9 Interchange [2 min], City Central Hospital [13 min]
Downtown Mall (commercial) → City Central Hospital [6 min], Pinecrest Homes [7 min], Lakeview Residences [7 min], Central Crossroads [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [14 min], Downtown Precinct [3 min], Aspen Ridge [2 min], Cedar Park Village [5 min], Highway 9 Interchange [9 min]
Central Crossroads (road_junction) → City Central Hospital [4 min], Pinecrest Homes [13 min], Downtown Mall [9 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Lakeview Residences [4 min], Pinecrest Homes [6 min], Spring Meadow Estates [2 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's a massive fire — the whole block near Aspen Ridge is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oak Avenue Shops               | sev 2 | ambulance_2 ETA 13 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Crossroads [4 min], Downtown Mall [6 min], Lakeview Residences [12 min], Downtown Precinct [11 min], Oak Avenue Shops [14 min], Spring Meadow Estates [13 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Lakeview Residences [6 min], Downtown Precinct [7 min], Cedar Park Village [14 min]
Downtown Precinct (police_station) → City Central Hospital [11 min], Engine House No. 1 [7 min], Aspen Ridge [4 min], Oak Avenue Shops [3 min], Lakeview Residences [4 min]
Aspen Ridge (residential) → Downtown Precinct [4 min], Oak Avenue Shops [2 min], Cedar Park Village [6 min], Lakeview Residences [7 min], Pinecrest Homes [12 min]
Lakeview Residences (residential) → City Central Hospital [12 min], Engine House No. 1 [6 min], Downtown Precinct [4 min], Aspen Ridge [7 min], Spring Meadow Estates [5 min], Highway 9 Interchange [4 min], Pinecrest Homes [7 min], Downtown Mall [7 min]
Cedar Park Village (residential) → Engine House No. 1 [14 min], Aspen Ridge [6 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Aspen Ridge [12 min], Lakeview Residences [7 min], Highway 9 Interchange [6 min], Downtown Mall [7 min], Central Crossroads [13 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Lakeview Residences [5 min], Highway 9 Interchange [2 min], City Central Hospital [13 min]
Downtown Mall (commercial) → City Central Hospital [6 min], Pinecrest Homes [7 min], Lakeview Residences [7 min], Central Crossroads [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [14 min], Downtown Precinct [3 min], Aspen Ridge [2 min], Cedar Park Village [5 min], Highway 9 Interchange [9 min]
Central Crossroads (road_junction) → City Central Hospital [4 min], Pinecrest Homes [13 min], Downtown Mall [9 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Lakeview Residences [4 min], Pinecrest Homes [6 min], Spring Meadow Estates [2 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's a massive fire — the whole block near Aspen Ridge is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oak Avenue Shops               | sev 2 | ambulance_2 ETA 13 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 1 | fire_5 ETA 10 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Crossroads [4 min], Downtown Mall [6 min], Lakeview Residences [12 min], Downtown Precinct [11 min], Oak Avenue Shops [14 min], Spring Meadow Estates [13 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Lakeview Residences [6 min], Downtown Precinct [7 min], Cedar Park Village [14 min]
Downtown Precinct (police_station) → City Central Hospital [11 min], Engine House No. 1 [7 min], Aspen Ridge [4 min], Oak Avenue Shops [3 min], Lakeview Residences [4 min]
Aspen Ridge (residential) → Downtown Precinct [4 min], Oak Avenue Shops [2 min], Cedar Park Village [6 min], Lakeview Residences [7 min], Pinecrest Homes [12 min]
Lakeview Residences (residential) → City Central Hospital [12 min], Engine House No. 1 [6 min], Downtown Precinct [4 min], Aspen Ridge [7 min], Spring Meadow Estates [5 min], Highway 9 Interchange [4 min], Pinecrest Homes [7 min], Downtown Mall [7 min]
Cedar Park Village (residential) → Engine House No. 1 [14 min], Aspen Ridge [6 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Aspen Ridge [12 min], Lakeview Residences [7 min], Highway 9 Interchange [6 min], Downtown Mall [7 min], Central Crossroads [13 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Lakeview Residences [5 min], Highway 9 Interchange [2 min], City Central Hospital [13 min]
Downtown Mall (commercial) → City Central Hospital [6 min], Pinecrest Homes [7 min], Lakeview Residences [7 min], Central Crossroads [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [14 min], Downtown Precinct [3 min], Aspen Ridge [2 min], Cedar Park Village [5 min], Highway 9 Interchange [9 min]
Central Crossroads (road_junction) → City Central Hospital [4 min], Pinecrest Homes [13 min], Downtown Mall [9 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Lakeview Residences [4 min], Pinecrest Homes [6 min], Spring Meadow Estates [2 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → fire fire_5

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Pedestrian hit by a truck at Park Boulevard near Aspen Ridge. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oak Avenue Shops               | sev 2 | ambulance_2 ETA 13 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 1 | fire_5 ETA 10 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Crossroads [4 min], Downtown Mall [6 min], Lakeview Residences [12 min], Downtown Precinct [11 min], Oak Avenue Shops [14 min], Spring Meadow Estates [13 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Lakeview Residences [6 min], Downtown Precinct [7 min], Cedar Park Village [14 min]
Downtown Precinct (police_station) → City Central Hospital [11 min], Engine House No. 1 [7 min], Aspen Ridge [4 min], Oak Avenue Shops [3 min], Lakeview Residences [4 min]
Aspen Ridge (residential) → Downtown Precinct [4 min], Oak Avenue Shops [2 min], Cedar Park Village [6 min], Lakeview Residences [7 min], Pinecrest Homes [12 min]
Lakeview Residences (residential) → City Central Hospital [12 min], Engine House No. 1 [6 min], Downtown Precinct [4 min], Aspen Ridge [7 min], Spring Meadow Estates [5 min], Highway 9 Interchange [4 min], Pinecrest Homes [7 min], Downtown Mall [7 min]
Cedar Park Village (residential) → Engine House No. 1 [14 min], Aspen Ridge [6 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Aspen Ridge [12 min], Lakeview Residences [7 min], Highway 9 Interchange [6 min], Downtown Mall [7 min], Central Crossroads [13 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Lakeview Residences [5 min], Highway 9 Interchange [2 min], City Central Hospital [13 min]
Downtown Mall (commercial) → City Central Hospital [6 min], Pinecrest Homes [7 min], Lakeview Residences [7 min], Central Crossroads [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [14 min], Downtown Precinct [3 min], Aspen Ridge [2 min], Cedar Park Village [5 min], Highway 9 Interchange [9 min]
Central Crossroads (road_junction) → City Central Hospital [4 min], Pinecrest Homes [13 min], Downtown Mall [9 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Lakeview Residences [4 min], Pinecrest Homes [6 min], Spring Meadow Estates [2 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → fire fire_5
Step 3: CALL-0003 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}