[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Bad crash on Hill Street! Car flipped over near Oakwood Apartments. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Willow Creek Homes             | sev 3 | ambulance_2 ETA 9 min | opened step 1
EVT-0002 | fire       | Maple Heights                  | sev 5 | fire_4 ETA 2 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [2 min], Engine House No. 1 [8 min], Maple Heights [8 min], Northside Junction [8 min], Oakwood Apartments [9 min], Downtown Precinct [10 min], Willow Creek Homes [10 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [2 min], Spring Meadow Estates [5 min], Oakwood Apartments [6 min], Willow Creek Homes [7 min], Parkside Shopping Center [10 min], Southbound Overpass [6 min]
Downtown Precinct (police_station) → Northside Junction [3 min], St. Mary's Medical Center [10 min], Southbound Overpass [10 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Maple Heights [3 min], Oakwood Apartments [3 min], Parkside Shopping Center [12 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [6 min], Spring Meadow Estates [3 min], Maple Heights [6 min], Southbound Overpass [8 min]
Maple Heights (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Spring Meadow Estates [3 min], Oakwood Apartments [6 min], Northside Junction [17 min], Willow Creek Homes [8 min], Southbound Overpass [8 min]
Willow Creek Homes (residential) → Parkside Shopping Center [5 min], Engine House No. 1 [7 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Northside Junction [12 min]
Parkside Shopping Center (commercial) → Spring Meadow Estates [12 min], Willow Creek Homes [5 min], Engine House No. 1 [10 min]
Northside Junction (road_junction) → St. Mary's Medical Center [8 min], Downtown Precinct [3 min], Maple Heights [17 min], Willow Creek Homes [12 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [2 min], Downtown Precinct [10 min], Northside Junction [8 min], Engine House No. 1 [6 min], Maple Heights [8 min], Oakwood Apartments [8 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → fire fire_4

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Car accident at Hill Street and First Boulevard. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Willow Creek Homes             | sev 3 | ambulance_2 ETA 9 min | opened step 1
EVT-0002 | fire       | Maple Heights                  | sev 5 | fire_4 ETA 2 min | opened step 2
EVT-0003 | accident   | Oakwood Apartments             | sev 3 | ambulance_3 ETA 9 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Maple Heights                  | ON_SCENE → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [2 min], Engine House No. 1 [8 min], Maple Heights [8 min], Northside Junction [8 min], Oakwood Apartments [9 min], Downtown Precinct [10 min], Willow Creek Homes [10 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [2 min], Spring Meadow Estates [5 min], Oakwood Apartments [6 min], Willow Creek Homes [7 min], Parkside Shopping Center [10 min], Southbound Overpass [6 min]
Downtown Precinct (police_station) → Northside Junction [3 min], St. Mary's Medical Center [10 min], Southbound Overpass [10 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Maple Heights [3 min], Oakwood Apartments [3 min], Parkside Shopping Center [12 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [6 min], Spring Meadow Estates [3 min], Maple Heights [6 min], Southbound Overpass [8 min]
Maple Heights (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Spring Meadow Estates [3 min], Oakwood Apartments [6 min], Northside Junction [17 min], Willow Creek Homes [8 min], Southbound Overpass [8 min]
Willow Creek Homes (residential) → Parkside Shopping Center [5 min], Engine House No. 1 [7 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Northside Junction [12 min]
Parkside Shopping Center (commercial) → Spring Meadow Estates [12 min], Willow Creek Homes [5 min], Engine House No. 1 [10 min]
Northside Junction (road_junction) → St. Mary's Medical Center [8 min], Downtown Precinct [3 min], Maple Heights [17 min], Willow Creek Homes [12 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [2 min], Downtown Precinct [10 min], Northside Junction [8 min], Engine House No. 1 [6 min], Maple Heights [8 min], Oakwood Apartments [8 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → fire fire_4
Step 3: CALL-0003 → ambulance ambulance_3

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
There's been some kind of mass incident at Maple Heights — multiple people down, some not moving. We need everything, River Drive entrance.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Willow Creek Homes             | sev 3 | ambulance_2 ETA 9 min | opened step 1
EVT-0002 | fire       | Maple Heights                  | sev 5 | fire_4 ETA 2 min | opened step 2
EVT-0003 | accident   | Oakwood Apartments             | sev 3 | ambulance_3 ETA 9 min | opened step 3
EVT-0004 | accident   | Oakwood Apartments             | sev 2 | HELD → ambulance_2 | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Maple Heights                  | ON_SCENE → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [2 min], Engine House No. 1 [8 min], Maple Heights [8 min], Northside Junction [8 min], Oakwood Apartments [9 min], Downtown Precinct [10 min], Willow Creek Homes [10 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [2 min], Spring Meadow Estates [5 min], Oakwood Apartments [6 min], Willow Creek Homes [7 min], Parkside Shopping Center [10 min], Southbound Overpass [6 min]
Downtown Precinct (police_station) → Northside Junction [3 min], St. Mary's Medical Center [10 min], Southbound Overpass [10 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Maple Heights [3 min], Oakwood Apartments [3 min], Parkside Shopping Center [12 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [6 min], Spring Meadow Estates [3 min], Maple Heights [6 min], Southbound Overpass [8 min]
Maple Heights (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Spring Meadow Estates [3 min], Oakwood Apartments [6 min], Northside Junction [17 min], Willow Creek Homes [8 min], Southbound Overpass [8 min]
Willow Creek Homes (residential) → Parkside Shopping Center [5 min], Engine House No. 1 [7 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Northside Junction [12 min]
Parkside Shopping Center (commercial) → Spring Meadow Estates [12 min], Willow Creek Homes [5 min], Engine House No. 1 [10 min]
Northside Junction (road_junction) → St. Mary's Medical Center [8 min], Downtown Precinct [3 min], Maple Heights [17 min], Willow Creek Homes [12 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [2 min], Downtown Precinct [10 min], Northside Junction [8 min], Engine House No. 1 [6 min], Maple Heights [8 min], Oakwood Apartments [8 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → fire fire_4
Step 3: CALL-0003 → ambulance ambulance_3
Step 4: CALL-0004 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
I'd like to report a shoplifter at Willow Creek Homes on Pine Street. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Willow Creek Homes             | sev 3 | ambulance_2 ETA 9 min | opened step 1
EVT-0003 | accident   | Oakwood Apartments             | sev 3 | ambulance_3 ETA 9 min | opened step 3
EVT-0004 | accident   | Oakwood Apartments             | sev 2 | HELD → ambulance_2 | opened step 4
EVT-0005 | medical    | Maple Heights                  | sev 1 | HELD → ambulance_2 | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Maple Heights                  | RETURNING → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [2 min], Engine House No. 1 [8 min], Maple Heights [8 min], Northside Junction [8 min], Oakwood Apartments [9 min], Downtown Precinct [10 min], Willow Creek Homes [10 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [2 min], Spring Meadow Estates [5 min], Oakwood Apartments [6 min], Willow Creek Homes [7 min], Parkside Shopping Center [10 min], Southbound Overpass [6 min]
Downtown Precinct (police_station) → Northside Junction [3 min], St. Mary's Medical Center [10 min], Southbound Overpass [10 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Maple Heights [3 min], Oakwood Apartments [3 min], Parkside Shopping Center [12 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [6 min], Spring Meadow Estates [3 min], Maple Heights [6 min], Southbound Overpass [8 min]
Maple Heights (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Spring Meadow Estates [3 min], Oakwood Apartments [6 min], Northside Junction [17 min], Willow Creek Homes [8 min], Southbound Overpass [8 min]
Willow Creek Homes (residential) → Parkside Shopping Center [5 min], Engine House No. 1 [7 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Northside Junction [12 min]
Parkside Shopping Center (commercial) → Spring Meadow Estates [12 min], Willow Creek Homes [5 min], Engine House No. 1 [10 min]
Northside Junction (road_junction) → St. Mary's Medical Center [8 min], Downtown Precinct [3 min], Maple Heights [17 min], Willow Creek Homes [12 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [2 min], Downtown Precinct [10 min], Northside Junction [8 min], Engine House No. 1 [6 min], Maple Heights [8 min], Oakwood Apartments [8 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ambulance_3
Step 4: CALL-0004 → HOLD (ambulance, waiting for ambulance_2)
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Someone fainted at Maple Heights. They're breathing okay now but look really pale. We're on River Drive.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Willow Creek Homes             | sev 3 | ambulance_2 ETA 9 min | opened step 1
EVT-0003 | accident   | Oakwood Apartments             | sev 3 | ambulance_3 ETA 9 min | opened step 3
EVT-0004 | accident   | Oakwood Apartments             | sev 2 | HELD → ambulance_2 | opened step 4
EVT-0005 | medical    | Maple Heights                  | sev 1 | HELD → ambulance_2 | opened step 5
EVT-0006 | crime      | Willow Creek Homes             | sev 3 | police_0 ETA 14 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Maple Heights                  | RETURNING → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [2 min], Engine House No. 1 [8 min], Maple Heights [8 min], Northside Junction [8 min], Oakwood Apartments [9 min], Downtown Precinct [10 min], Willow Creek Homes [10 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [2 min], Spring Meadow Estates [5 min], Oakwood Apartments [6 min], Willow Creek Homes [7 min], Parkside Shopping Center [10 min], Southbound Overpass [6 min]
Downtown Precinct (police_station) → Northside Junction [3 min], St. Mary's Medical Center [10 min], Southbound Overpass [10 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Maple Heights [3 min], Oakwood Apartments [3 min], Parkside Shopping Center [12 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [6 min], Spring Meadow Estates [3 min], Maple Heights [6 min], Southbound Overpass [8 min]
Maple Heights (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Spring Meadow Estates [3 min], Oakwood Apartments [6 min], Northside Junction [17 min], Willow Creek Homes [8 min], Southbound Overpass [8 min]
Willow Creek Homes (residential) → Parkside Shopping Center [5 min], Engine House No. 1 [7 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Northside Junction [12 min]
Parkside Shopping Center (commercial) → Spring Meadow Estates [12 min], Willow Creek Homes [5 min], Engine House No. 1 [10 min]
Northside Junction (road_junction) → St. Mary's Medical Center [8 min], Downtown Precinct [3 min], Maple Heights [17 min], Willow Creek Homes [12 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [2 min], Downtown Precinct [10 min], Northside Junction [8 min], Engine House No. 1 [6 min], Maple Heights [8 min], Oakwood Apartments [8 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → HOLD (ambulance, waiting for ambulance_2)
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_2)
Step 6: CALL-0006 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Car accident at Hill Street and River Drive. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Willow Creek Homes             | sev 3 | ambulance_2 ETA 9 min | opened step 1
EVT-0003 | accident   | Oakwood Apartments             | sev 3 | ambulance_3 ETA 9 min | opened step 3
EVT-0004 | accident   | Oakwood Apartments             | sev 2 | HELD → ambulance_2 | opened step 4
EVT-0005 | medical    | Maple Heights                  | sev 1 | HELD → ambulance_2 | opened step 5
EVT-0006 | crime      | Willow Creek Homes             | sev 3 | police_0 ETA 14 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [2 min], Engine House No. 1 [8 min], Maple Heights [8 min], Northside Junction [8 min], Oakwood Apartments [9 min], Downtown Precinct [10 min], Willow Creek Homes [10 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [2 min], Spring Meadow Estates [5 min], Oakwood Apartments [6 min], Willow Creek Homes [7 min], Parkside Shopping Center [10 min], Southbound Overpass [6 min]
Downtown Precinct (police_station) → Northside Junction [3 min], St. Mary's Medical Center [10 min], Southbound Overpass [10 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Maple Heights [3 min], Oakwood Apartments [3 min], Parkside Shopping Center [12 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [6 min], Spring Meadow Estates [3 min], Maple Heights [6 min], Southbound Overpass [8 min]
Maple Heights (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Spring Meadow Estates [3 min], Oakwood Apartments [6 min], Northside Junction [17 min], Willow Creek Homes [8 min], Southbound Overpass [8 min]
Willow Creek Homes (residential) → Parkside Shopping Center [5 min], Engine House No. 1 [7 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Northside Junction [12 min]
Parkside Shopping Center (commercial) → Spring Meadow Estates [12 min], Willow Creek Homes [5 min], Engine House No. 1 [10 min]
Northside Junction (road_junction) → St. Mary's Medical Center [8 min], Downtown Precinct [3 min], Maple Heights [17 min], Willow Creek Homes [12 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [2 min], Downtown Precinct [10 min], Northside Junction [8 min], Engine House No. 1 [6 min], Maple Heights [8 min], Oakwood Apartments [8 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_2)
Step 6: CALL-0006 → police police_0
Step 7: CALL-0007 → Duplicate of EVT-0005

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Car accident at Hill Street and Maple Avenue. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Willow Creek Homes             | sev 3 | ambulance_2 ETA 9 min | opened step 1
EVT-0003 | accident   | Oakwood Apartments             | sev 3 | ambulance_3 ETA 9 min | opened step 3
EVT-0004 | accident   | Oakwood Apartments             | sev 2 | HELD → ambulance_2 | opened step 4
EVT-0005 | medical    | Maple Heights                  | sev 1 | HELD → ambulance_2 | opened step 5
EVT-0006 | crime      | Willow Creek Homes             | sev 3 | police_0 ETA 14 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [2 min], Engine House No. 1 [8 min], Maple Heights [8 min], Northside Junction [8 min], Oakwood Apartments [9 min], Downtown Precinct [10 min], Willow Creek Homes [10 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [2 min], Spring Meadow Estates [5 min], Oakwood Apartments [6 min], Willow Creek Homes [7 min], Parkside Shopping Center [10 min], Southbound Overpass [6 min]
Downtown Precinct (police_station) → Northside Junction [3 min], St. Mary's Medical Center [10 min], Southbound Overpass [10 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Maple Heights [3 min], Oakwood Apartments [3 min], Parkside Shopping Center [12 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [6 min], Spring Meadow Estates [3 min], Maple Heights [6 min], Southbound Overpass [8 min]
Maple Heights (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Spring Meadow Estates [3 min], Oakwood Apartments [6 min], Northside Junction [17 min], Willow Creek Homes [8 min], Southbound Overpass [8 min]
Willow Creek Homes (residential) → Parkside Shopping Center [5 min], Engine House No. 1 [7 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Northside Junction [12 min]
Parkside Shopping Center (commercial) → Spring Meadow Estates [12 min], Willow Creek Homes [5 min], Engine House No. 1 [10 min]
Northside Junction (road_junction) → St. Mary's Medical Center [8 min], Downtown Precinct [3 min], Maple Heights [17 min], Willow Creek Homes [12 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [2 min], Downtown Precinct [10 min], Northside Junction [8 min], Engine House No. 1 [6 min], Maple Heights [8 min], Oakwood Apartments [8 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → police police_0
Step 7: CALL-0007 → Duplicate of EVT-0005
Step 8: CALL-0008 → Duplicate of EVT-0004

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Bad crash on Spring Road! Car flipped over near Parkside Shopping Center. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Willow Creek Homes             | sev 3 | ambulance_2 ETA 9 min | opened step 1
EVT-0003 | accident   | Oakwood Apartments             | sev 3 | ambulance_3 ETA 9 min | opened step 3
EVT-0004 | accident   | Oakwood Apartments             | sev 2 | HELD → ambulance_2 | opened step 4
EVT-0005 | medical    | Maple Heights                  | sev 1 | HELD → ambulance_2 | opened step 5
EVT-0006 | crime      | Willow Creek Homes             | sev 3 | police_0 ETA 14 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Willow Creek Homes             | ON_SCENE → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [2 min], Engine House No. 1 [8 min], Maple Heights [8 min], Northside Junction [8 min], Oakwood Apartments [9 min], Downtown Precinct [10 min], Willow Creek Homes [10 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [2 min], Spring Meadow Estates [5 min], Oakwood Apartments [6 min], Willow Creek Homes [7 min], Parkside Shopping Center [10 min], Southbound Overpass [6 min]
Downtown Precinct (police_station) → Northside Junction [3 min], St. Mary's Medical Center [10 min], Southbound Overpass [10 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Maple Heights [3 min], Oakwood Apartments [3 min], Parkside Shopping Center [12 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [6 min], Spring Meadow Estates [3 min], Maple Heights [6 min], Southbound Overpass [8 min]
Maple Heights (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Spring Meadow Estates [3 min], Oakwood Apartments [6 min], Northside Junction [17 min], Willow Creek Homes [8 min], Southbound Overpass [8 min]
Willow Creek Homes (residential) → Parkside Shopping Center [5 min], Engine House No. 1 [7 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Northside Junction [12 min]
Parkside Shopping Center (commercial) → Spring Meadow Estates [12 min], Willow Creek Homes [5 min], Engine House No. 1 [10 min]
Northside Junction (road_junction) → St. Mary's Medical Center [8 min], Downtown Precinct [3 min], Maple Heights [17 min], Willow Creek Homes [12 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [2 min], Downtown Precinct [10 min], Northside Junction [8 min], Engine House No. 1 [6 min], Maple Heights [8 min], Oakwood Apartments [8 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0005
Step 8: CALL-0008 → Duplicate of EVT-0004
Step 9: CALL-0009 → Duplicate of EVT-0004

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Someone fainted at Parkside Shopping Center. They're breathing okay now but look really pale. We're on Spring Road.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Willow Creek Homes             | sev 3 | ambulance_2 ETA 9 min | opened step 1
EVT-0003 | accident   | Oakwood Apartments             | sev 3 | ambulance_3 ETA 9 min | opened step 3
EVT-0004 | accident   | Oakwood Apartments             | sev 2 | HELD → ambulance_2 | opened step 4
EVT-0005 | medical    | Maple Heights                  | sev 1 | HELD → ambulance_2 | opened step 5
EVT-0006 | crime      | Willow Creek Homes             | sev 3 | police_0 ETA 14 min | opened step 6
EVT-0007 | accident   | Parkside Shopping Center       | sev 2 | HELD → ambulance_2 | opened step 10

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Willow Creek Homes             | ON_SCENE → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [2 min], Engine House No. 1 [8 min], Maple Heights [8 min], Northside Junction [8 min], Oakwood Apartments [9 min], Downtown Precinct [10 min], Willow Creek Homes [10 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [2 min], Spring Meadow Estates [5 min], Oakwood Apartments [6 min], Willow Creek Homes [7 min], Parkside Shopping Center [10 min], Southbound Overpass [6 min]
Downtown Precinct (police_station) → Northside Junction [3 min], St. Mary's Medical Center [10 min], Southbound Overpass [10 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Maple Heights [3 min], Oakwood Apartments [3 min], Parkside Shopping Center [12 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [6 min], Spring Meadow Estates [3 min], Maple Heights [6 min], Southbound Overpass [8 min]
Maple Heights (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Spring Meadow Estates [3 min], Oakwood Apartments [6 min], Northside Junction [17 min], Willow Creek Homes [8 min], Southbound Overpass [8 min]
Willow Creek Homes (residential) → Parkside Shopping Center [5 min], Engine House No. 1 [7 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Northside Junction [12 min]
Parkside Shopping Center (commercial) → Spring Meadow Estates [12 min], Willow Creek Homes [5 min], Engine House No. 1 [10 min]
Northside Junction (road_junction) → St. Mary's Medical Center [8 min], Downtown Precinct [3 min], Maple Heights [17 min], Willow Creek Homes [12 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [2 min], Downtown Precinct [10 min], Northside Junction [8 min], Engine House No. 1 [6 min], Maple Heights [8 min], Oakwood Apartments [8 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → Duplicate of EVT-0004
Step 9: CALL-0009 → Duplicate of EVT-0004
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Hello, my neighbor fell and hurt her ankle at 926 Spring Road. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0003 | accident   | Oakwood Apartments             | sev 3 | ambulance_3 ETA 9 min | opened step 3
EVT-0004 | accident   | Oakwood Apartments             | sev 2 | HELD → ambulance_2 | opened step 4
EVT-0005 | medical    | Maple Heights                  | sev 1 | HELD → ambulance_2 | opened step 5
EVT-0006 | crime      | Willow Creek Homes             | sev 3 | police_0 ETA 14 min | opened step 6
EVT-0007 | accident   | Parkside Shopping Center       | sev 2 | HELD → ambulance_2 | opened step 10
EVT-0008 | medical    | Parkside Shopping Center       | sev 2 | HELD → ambulance_2 | opened step 11

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Willow Creek Homes             | RETURNING → EVT-0001
ambulance_3     | ambulance  | Oakwood Apartments             | ON_SCENE → EVT-0003
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [2 min], Engine House No. 1 [8 min], Maple Heights [8 min], Northside Junction [8 min], Oakwood Apartments [9 min], Downtown Precinct [10 min], Willow Creek Homes [10 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [2 min], Spring Meadow Estates [5 min], Oakwood Apartments [6 min], Willow Creek Homes [7 min], Parkside Shopping Center [10 min], Southbound Overpass [6 min]
Downtown Precinct (police_station) → Northside Junction [3 min], St. Mary's Medical Center [10 min], Southbound Overpass [10 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Maple Heights [3 min], Oakwood Apartments [3 min], Parkside Shopping Center [12 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [6 min], Spring Meadow Estates [3 min], Maple Heights [6 min], Southbound Overpass [8 min]
Maple Heights (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Spring Meadow Estates [3 min], Oakwood Apartments [6 min], Northside Junction [17 min], Willow Creek Homes [8 min], Southbound Overpass [8 min]
Willow Creek Homes (residential) → Parkside Shopping Center [5 min], Engine House No. 1 [7 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Northside Junction [12 min]
Parkside Shopping Center (commercial) → Spring Meadow Estates [12 min], Willow Creek Homes [5 min], Engine House No. 1 [10 min]
Northside Junction (road_junction) → St. Mary's Medical Center [8 min], Downtown Precinct [3 min], Maple Heights [17 min], Willow Creek Homes [12 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [2 min], Downtown Precinct [10 min], Northside Junction [8 min], Engine House No. 1 [6 min], Maple Heights [8 min], Oakwood Apartments [8 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → Duplicate of EVT-0004
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_2)
Step 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0008", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Fender bender on Spring Road near Parkside Shopping Center. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0003 | accident   | Oakwood Apartments             | sev 3 | ambulance_3 ETA 9 min | opened step 3
EVT-0004 | accident   | Oakwood Apartments             | sev 2 | HELD → ambulance_2 | opened step 4
EVT-0005 | medical    | Maple Heights                  | sev 1 | HELD → ambulance_2 | opened step 5
EVT-0006 | crime      | Willow Creek Homes             | sev 3 | police_0 ETA 14 min | opened step 6
EVT-0007 | accident   | Parkside Shopping Center       | sev 2 | HELD → ambulance_2 | opened step 10
EVT-0008 | medical    | Parkside Shopping Center       | sev 2 | HELD → ambulance_2 | opened step 11

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Willow Creek Homes             | RETURNING → EVT-0001
ambulance_3     | ambulance  | Oakwood Apartments             | ON_SCENE → EVT-0003
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [2 min], Engine House No. 1 [8 min], Maple Heights [8 min], Northside Junction [8 min], Oakwood Apartments [9 min], Downtown Precinct [10 min], Willow Creek Homes [10 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [2 min], Spring Meadow Estates [5 min], Oakwood Apartments [6 min], Willow Creek Homes [7 min], Parkside Shopping Center [10 min], Southbound Overpass [6 min]
Downtown Precinct (police_station) → Northside Junction [3 min], St. Mary's Medical Center [10 min], Southbound Overpass [10 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Maple Heights [3 min], Oakwood Apartments [3 min], Parkside Shopping Center [12 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [6 min], Spring Meadow Estates [3 min], Maple Heights [6 min], Southbound Overpass [8 min]
Maple Heights (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Spring Meadow Estates [3 min], Oakwood Apartments [6 min], Northside Junction [17 min], Willow Creek Homes [8 min], Southbound Overpass [8 min]
Willow Creek Homes (residential) → Parkside Shopping Center [5 min], Engine House No. 1 [7 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Northside Junction [12 min]
Parkside Shopping Center (commercial) → Spring Meadow Estates [12 min], Willow Creek Homes [5 min], Engine House No. 1 [10 min]
Northside Junction (road_junction) → St. Mary's Medical Center [8 min], Downtown Precinct [3 min], Maple Heights [17 min], Willow Creek Homes [12 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [2 min], Downtown Precinct [10 min], Northside Junction [8 min], Engine House No. 1 [6 min], Maple Heights [8 min], Oakwood Apartments [8 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_2)
Step 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_2)
Step 12: CALL-0012 → Duplicate of EVT-0008

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0007", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Multi-car pileup on River Drive near Maple Heights! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0004 | accident   | Oakwood Apartments             | sev 2 | ambulance_2 ETA 9 min | opened step 4
EVT-0005 | medical    | Maple Heights                  | sev 1 | HELD → ambulance_2 | opened step 5
EVT-0006 | crime      | Willow Creek Homes             | sev 3 | police_0 ETA 14 min | opened step 6
EVT-0007 | accident   | Parkside Shopping Center       | sev 2 | HELD → ambulance_2 | opened step 10
EVT-0008 | medical    | Parkside Shopping Center       | sev 2 | HELD → ambulance_2 | opened step 11

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | Oakwood Apartments             | RETURNING → EVT-0003
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [2 min], Engine House No. 1 [8 min], Maple Heights [8 min], Northside Junction [8 min], Oakwood Apartments [9 min], Downtown Precinct [10 min], Willow Creek Homes [10 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [2 min], Spring Meadow Estates [5 min], Oakwood Apartments [6 min], Willow Creek Homes [7 min], Parkside Shopping Center [10 min], Southbound Overpass [6 min]
Downtown Precinct (police_station) → Northside Junction [3 min], St. Mary's Medical Center [10 min], Southbound Overpass [10 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Maple Heights [3 min], Oakwood Apartments [3 min], Parkside Shopping Center [12 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [6 min], Spring Meadow Estates [3 min], Maple Heights [6 min], Southbound Overpass [8 min]
Maple Heights (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Spring Meadow Estates [3 min], Oakwood Apartments [6 min], Northside Junction [17 min], Willow Creek Homes [8 min], Southbound Overpass [8 min]
Willow Creek Homes (residential) → Parkside Shopping Center [5 min], Engine House No. 1 [7 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Northside Junction [12 min]
Parkside Shopping Center (commercial) → Spring Meadow Estates [12 min], Willow Creek Homes [5 min], Engine House No. 1 [10 min]
Northside Junction (road_junction) → St. Mary's Medical Center [8 min], Downtown Precinct [3 min], Maple Heights [17 min], Willow Creek Homes [12 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [2 min], Downtown Precinct [10 min], Northside Junction [8 min], Engine House No. 1 [6 min], Maple Heights [8 min], Oakwood Apartments [8 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → HOLD (ambulance, waiting for ambulance_2)
Step 12: CALL-0012 → Duplicate of EVT-0008
Step 13: CALL-0013 → Duplicate of EVT-0007

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_2", "from_event_id": "EVT-0004", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
I'd like to report a shoplifter at Parkside Shopping Center on Spring Road. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0004 | accident   | Oakwood Apartments             | sev 2 | HELD → ambulance_2 | opened step 4
EVT-0005 | medical    | Maple Heights                  | sev 1 | HELD → ambulance_2 | opened step 5
EVT-0006 | crime      | Willow Creek Homes             | sev 3 | police_0 ETA 14 min | opened step 6
EVT-0007 | accident   | Parkside Shopping Center       | sev 2 | HELD → ambulance_2 | opened step 10
EVT-0008 | medical    | Parkside Shopping Center       | sev 2 | HELD → ambulance_2 | opened step 11
EVT-0009 | accident   | Maple Heights                  | sev 4 | ambulance_2 ETA 8 min | opened step 14

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | Oakwood Apartments             | RETURNING → EVT-0003
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [2 min], Engine House No. 1 [8 min], Maple Heights [8 min], Northside Junction [8 min], Oakwood Apartments [9 min], Downtown Precinct [10 min], Willow Creek Homes [10 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [2 min], Spring Meadow Estates [5 min], Oakwood Apartments [6 min], Willow Creek Homes [7 min], Parkside Shopping Center [10 min], Southbound Overpass [6 min]
Downtown Precinct (police_station) → Northside Junction [3 min], St. Mary's Medical Center [10 min], Southbound Overpass [10 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Maple Heights [3 min], Oakwood Apartments [3 min], Parkside Shopping Center [12 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [6 min], Spring Meadow Estates [3 min], Maple Heights [6 min], Southbound Overpass [8 min]
Maple Heights (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Spring Meadow Estates [3 min], Oakwood Apartments [6 min], Northside Junction [17 min], Willow Creek Homes [8 min], Southbound Overpass [8 min]
Willow Creek Homes (residential) → Parkside Shopping Center [5 min], Engine House No. 1 [7 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Northside Junction [12 min]
Parkside Shopping Center (commercial) → Spring Meadow Estates [12 min], Willow Creek Homes [5 min], Engine House No. 1 [10 min]
Northside Junction (road_junction) → St. Mary's Medical Center [8 min], Downtown Precinct [3 min], Maple Heights [17 min], Willow Creek Homes [12 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [2 min], Downtown Precinct [10 min], Northside Junction [8 min], Engine House No. 1 [6 min], Maple Heights [8 min], Oakwood Apartments [8 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0008
Step 13: CALL-0013 → Duplicate of EVT-0007
Step 14: CALL-0014 → ambulance ?

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 981 River Drive, please hurry!

=== ACTIVE EVENTS ===
EVT-0004 | accident   | Oakwood Apartments             | sev 2 | HELD → ambulance_2 | opened step 4
EVT-0005 | medical    | Maple Heights                  | sev 1 | HELD → ambulance_2 | opened step 5
EVT-0006 | crime      | Willow Creek Homes             | sev 3 | police_0 ETA 14 min | opened step 6
EVT-0007 | accident   | Parkside Shopping Center       | sev 2 | HELD → ambulance_2 | opened step 10
EVT-0008 | medical    | Parkside Shopping Center       | sev 2 | HELD → ambulance_2 | opened step 11
EVT-0009 | accident   | Maple Heights                  | sev 4 | ambulance_2 ETA 8 min | opened step 14
EVT-0010 | crime      | Parkside Shopping Center       | sev 1 | police_1 ETA 19 min | opened step 15

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0010
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [2 min], Engine House No. 1 [8 min], Maple Heights [8 min], Northside Junction [8 min], Oakwood Apartments [9 min], Downtown Precinct [10 min], Willow Creek Homes [10 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [2 min], Spring Meadow Estates [5 min], Oakwood Apartments [6 min], Willow Creek Homes [7 min], Parkside Shopping Center [10 min], Southbound Overpass [6 min]
Downtown Precinct (police_station) → Northside Junction [3 min], St. Mary's Medical Center [10 min], Southbound Overpass [10 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Maple Heights [3 min], Oakwood Apartments [3 min], Parkside Shopping Center [12 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [6 min], Spring Meadow Estates [3 min], Maple Heights [6 min], Southbound Overpass [8 min]
Maple Heights (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Spring Meadow Estates [3 min], Oakwood Apartments [6 min], Northside Junction [17 min], Willow Creek Homes [8 min], Southbound Overpass [8 min]
Willow Creek Homes (residential) → Parkside Shopping Center [5 min], Engine House No. 1 [7 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Northside Junction [12 min]
Parkside Shopping Center (commercial) → Spring Meadow Estates [12 min], Willow Creek Homes [5 min], Engine House No. 1 [10 min]
Northside Junction (road_junction) → St. Mary's Medical Center [8 min], Downtown Precinct [3 min], Maple Heights [17 min], Willow Creek Homes [12 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [2 min], Downtown Precinct [10 min], Northside Junction [8 min], Engine House No. 1 [6 min], Maple Heights [8 min], Oakwood Apartments [8 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → Duplicate of EVT-0007
Step 14: CALL-0014 → ambulance ?
Step 15: CALL-0015 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
Active shooter at Maple Heights! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0004 | accident   | Oakwood Apartments             | sev 2 | HELD → ambulance_2 | opened step 4
EVT-0005 | medical    | Maple Heights                  | sev 1 | HELD → ambulance_2 | opened step 5
EVT-0006 | crime      | Willow Creek Homes             | sev 3 | police_0 ETA 14 min | opened step 6
EVT-0007 | accident   | Parkside Shopping Center       | sev 2 | HELD → ambulance_2 | opened step 10
EVT-0008 | medical    | Parkside Shopping Center       | sev 2 | HELD → ambulance_2 | opened step 11
EVT-0009 | accident   | Maple Heights                  | sev 4 | ambulance_2 ETA 8 min | opened step 14
EVT-0010 | crime      | Parkside Shopping Center       | sev 1 | police_1 ETA 19 min | opened step 15
EVT-0011 | medical    | Maple Heights                  | sev 3 | ambulance_3 ETA 8 min | opened step 16

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0010
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0011
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [2 min], Engine House No. 1 [8 min], Maple Heights [8 min], Northside Junction [8 min], Oakwood Apartments [9 min], Downtown Precinct [10 min], Willow Creek Homes [10 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [2 min], Spring Meadow Estates [5 min], Oakwood Apartments [6 min], Willow Creek Homes [7 min], Parkside Shopping Center [10 min], Southbound Overpass [6 min]
Downtown Precinct (police_station) → Northside Junction [3 min], St. Mary's Medical Center [10 min], Southbound Overpass [10 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Maple Heights [3 min], Oakwood Apartments [3 min], Parkside Shopping Center [12 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [6 min], Spring Meadow Estates [3 min], Maple Heights [6 min], Southbound Overpass [8 min]
Maple Heights (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Spring Meadow Estates [3 min], Oakwood Apartments [6 min], Northside Junction [17 min], Willow Creek Homes [8 min], Southbound Overpass [8 min]
Willow Creek Homes (residential) → Parkside Shopping Center [5 min], Engine House No. 1 [7 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Northside Junction [12 min]
Parkside Shopping Center (commercial) → Spring Meadow Estates [12 min], Willow Creek Homes [5 min], Engine House No. 1 [10 min]
Northside Junction (road_junction) → St. Mary's Medical Center [8 min], Downtown Precinct [3 min], Maple Heights [17 min], Willow Creek Homes [12 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [2 min], Downtown Precinct [10 min], Northside Junction [8 min], Engine House No. 1 [6 min], Maple Heights [8 min], Oakwood Apartments [8 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → ambulance ?
Step 15: CALL-0015 → police police_1
Step 16: CALL-0016 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "police_1", "from_event_id": "EVT-0010", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
Bad crash on Spring Road! Car flipped over near Parkside Shopping Center. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0004 | accident   | Oakwood Apartments             | sev 2 | HELD → ambulance_2 | opened step 4
EVT-0005 | medical    | Maple Heights                  | sev 1 | HELD → ambulance_2 | opened step 5
EVT-0006 | crime      | Willow Creek Homes             | sev 3 | police_0 ETA 14 min | opened step 6
EVT-0007 | accident   | Parkside Shopping Center       | sev 2 | HELD → ambulance_2 | opened step 10
EVT-0008 | medical    | Parkside Shopping Center       | sev 2 | HELD → ambulance_2 | opened step 11
EVT-0009 | accident   | Maple Heights                  | sev 4 | ambulance_2 ETA 8 min | opened step 14
EVT-0010 | crime      | Parkside Shopping Center       | sev 1 | UNASSIGNED | opened step 15
EVT-0011 | medical    | Maple Heights                  | sev 3 | ambulance_3 ETA 8 min | opened step 16
EVT-0012 | crime      | Maple Heights                  | sev 5 | police_1 ETA 18 min | opened step 17

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0012
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0011
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [2 min], Engine House No. 1 [8 min], Maple Heights [8 min], Northside Junction [8 min], Oakwood Apartments [9 min], Downtown Precinct [10 min], Willow Creek Homes [10 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [2 min], Spring Meadow Estates [5 min], Oakwood Apartments [6 min], Willow Creek Homes [7 min], Parkside Shopping Center [10 min], Southbound Overpass [6 min]
Downtown Precinct (police_station) → Northside Junction [3 min], St. Mary's Medical Center [10 min], Southbound Overpass [10 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Maple Heights [3 min], Oakwood Apartments [3 min], Parkside Shopping Center [12 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [6 min], Spring Meadow Estates [3 min], Maple Heights [6 min], Southbound Overpass [8 min]
Maple Heights (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Spring Meadow Estates [3 min], Oakwood Apartments [6 min], Northside Junction [17 min], Willow Creek Homes [8 min], Southbound Overpass [8 min]
Willow Creek Homes (residential) → Parkside Shopping Center [5 min], Engine House No. 1 [7 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Northside Junction [12 min]
Parkside Shopping Center (commercial) → Spring Meadow Estates [12 min], Willow Creek Homes [5 min], Engine House No. 1 [10 min]
Northside Junction (road_junction) → St. Mary's Medical Center [8 min], Downtown Precinct [3 min], Maple Heights [17 min], Willow Creek Homes [12 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [2 min], Downtown Precinct [10 min], Northside Junction [8 min], Engine House No. 1 [6 min], Maple Heights [8 min], Oakwood Apartments [8 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → police police_1
Step 16: CALL-0016 → ambulance ambulance_3
Step 17: CALL-0017 → police ?

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0007", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
Oh god, the whole kitchen is on fire at 636 Pine Street! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0004 | accident   | Oakwood Apartments             | sev 2 | HELD → ambulance_2 | opened step 4
EVT-0005 | medical    | Maple Heights                  | sev 1 | HELD → ambulance_2 | opened step 5
EVT-0006 | crime      | Willow Creek Homes             | sev 3 | police_0 ETA 14 min | opened step 6
EVT-0007 | accident   | Parkside Shopping Center       | sev 2 | HELD → ambulance_2 | opened step 10
EVT-0008 | medical    | Parkside Shopping Center       | sev 2 | HELD → ambulance_2 | opened step 11
EVT-0009 | accident   | Maple Heights                  | sev 4 | ambulance_2 ETA 8 min | opened step 14
EVT-0010 | crime      | Parkside Shopping Center       | sev 1 | UNASSIGNED | opened step 15
EVT-0011 | medical    | Maple Heights                  | sev 3 | ambulance_3 ETA 8 min | opened step 16
EVT-0012 | crime      | Maple Heights                  | sev 5 | police_1 ETA 18 min | opened step 17

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0012
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0011
fire_4          | fire       | Engine House No. 1             | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [2 min], Engine House No. 1 [8 min], Maple Heights [8 min], Northside Junction [8 min], Oakwood Apartments [9 min], Downtown Precinct [10 min], Willow Creek Homes [10 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [2 min], Spring Meadow Estates [5 min], Oakwood Apartments [6 min], Willow Creek Homes [7 min], Parkside Shopping Center [10 min], Southbound Overpass [6 min]
Downtown Precinct (police_station) → Northside Junction [3 min], St. Mary's Medical Center [10 min], Southbound Overpass [10 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Maple Heights [3 min], Oakwood Apartments [3 min], Parkside Shopping Center [12 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [6 min], Spring Meadow Estates [3 min], Maple Heights [6 min], Southbound Overpass [8 min]
Maple Heights (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Spring Meadow Estates [3 min], Oakwood Apartments [6 min], Northside Junction [17 min], Willow Creek Homes [8 min], Southbound Overpass [8 min]
Willow Creek Homes (residential) → Parkside Shopping Center [5 min], Engine House No. 1 [7 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Northside Junction [12 min]
Parkside Shopping Center (commercial) → Spring Meadow Estates [12 min], Willow Creek Homes [5 min], Engine House No. 1 [10 min]
Northside Junction (road_junction) → St. Mary's Medical Center [8 min], Downtown Precinct [3 min], Maple Heights [17 min], Willow Creek Homes [12 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [2 min], Downtown Precinct [10 min], Northside Junction [8 min], Engine House No. 1 [6 min], Maple Heights [8 min], Oakwood Apartments [8 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → ambulance ambulance_3
Step 17: CALL-0017 → police ?
Step 18: CALL-0018 → Duplicate of EVT-0007

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
Hello, my neighbor fell and hurt her ankle at 687 Pine Street. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0004 | accident   | Oakwood Apartments             | sev 2 | HELD → ambulance_2 | opened step 4
EVT-0005 | medical    | Maple Heights                  | sev 1 | HELD → ambulance_2 | opened step 5
EVT-0006 | crime      | Willow Creek Homes             | sev 3 | police_0 ETA 14 min | opened step 6
EVT-0007 | accident   | Parkside Shopping Center       | sev 2 | HELD → ambulance_2 | opened step 10
EVT-0008 | medical    | Parkside Shopping Center       | sev 2 | HELD → ambulance_2 | opened step 11
EVT-0009 | accident   | Maple Heights                  | sev 4 | ambulance_2 ETA 8 min | opened step 14
EVT-0011 | medical    | Maple Heights                  | sev 3 | ambulance_3 ETA 8 min | opened step 16
EVT-0012 | crime      | Maple Heights                  | sev 5 | police_1 ETA 18 min | opened step 17
EVT-0013 | fire       | Willow Creek Homes             | sev 4 | fire_4 ETA 6 min | opened step 19

=== UNIT STATUS ===
police_0        | police     | Willow Creek Homes             | ON_SCENE → EVT-0006
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0012
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0011
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0013
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Southbound Overpass [2 min], Engine House No. 1 [8 min], Maple Heights [8 min], Northside Junction [8 min], Oakwood Apartments [9 min], Downtown Precinct [10 min], Willow Creek Homes [10 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [2 min], Spring Meadow Estates [5 min], Oakwood Apartments [6 min], Willow Creek Homes [7 min], Parkside Shopping Center [10 min], Southbound Overpass [6 min]
Downtown Precinct (police_station) → Northside Junction [3 min], St. Mary's Medical Center [10 min], Southbound Overpass [10 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Maple Heights [3 min], Oakwood Apartments [3 min], Parkside Shopping Center [12 min]
Oakwood Apartments (residential) → St. Mary's Medical Center [9 min], Engine House No. 1 [6 min], Spring Meadow Estates [3 min], Maple Heights [6 min], Southbound Overpass [8 min]
Maple Heights (residential) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Spring Meadow Estates [3 min], Oakwood Apartments [6 min], Northside Junction [17 min], Willow Creek Homes [8 min], Southbound Overpass [8 min]
Willow Creek Homes (residential) → Parkside Shopping Center [5 min], Engine House No. 1 [7 min], Maple Heights [8 min], St. Mary's Medical Center [10 min], Northside Junction [12 min]
Parkside Shopping Center (commercial) → Spring Meadow Estates [12 min], Willow Creek Homes [5 min], Engine House No. 1 [10 min]
Northside Junction (road_junction) → St. Mary's Medical Center [8 min], Downtown Precinct [3 min], Maple Heights [17 min], Willow Creek Homes [12 min], Southbound Overpass [8 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [2 min], Downtown Precinct [10 min], Northside Junction [8 min], Engine House No. 1 [6 min], Maple Heights [8 min], Oakwood Apartments [8 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → police ?
Step 18: CALL-0018 → Duplicate of EVT-0007
Step 19: CALL-0019 → fire fire_4

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Building's on fire on Sunset Drive near Lakeview Residences! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [3 min], Central Fire Station [2 min], Southbound Overpass [8 min], Aspen Ridge [10 min], Downtown Precinct [10 min]
Central Fire Station (fire_station) → City Central Hospital [2 min], Birchwood Place [3 min], Southbound Overpass [11 min], Aspen Ridge [13 min], Downtown Precinct [12 min]
Downtown Precinct (police_station) → City Central Hospital [10 min], Lakeview Residences [3 min], Downtown Mall [3 min], Central Fire Station [12 min]
Aspen Ridge (residential) → City Central Hospital [10 min], Central Fire Station [13 min], Southbound Overpass [4 min], Birchwood Place [12 min], Downtown Mall [14 min]
Lakeview Residences (residential) → Downtown Precinct [3 min], Downtown Mall [1 min], Southbound Overpass [10 min]
Birchwood Place (residential) → City Central Hospital [3 min], Central Fire Station [3 min], Aspen Ridge [12 min], Southbound Overpass [8 min], Downtown Mall [11 min]
Downtown Mall (commercial) → Downtown Precinct [3 min], Lakeview Residences [1 min], Birchwood Place [11 min], Southbound Overpass [12 min], Aspen Ridge [14 min]
Southbound Overpass (road_junction) → City Central Hospital [8 min], Central Fire Station [11 min], Aspen Ridge [4 min], Lakeview Residences [10 min], Birchwood Place [8 min], Downtown Mall [12 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Someone fainted at Lakeview Residences. They're breathing okay now but look really pale. We're on Sunset Drive.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Lakeview Residences            | sev 3 | fire_4 ETA 15 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [3 min], Central Fire Station [2 min], Southbound Overpass [8 min], Aspen Ridge [10 min], Downtown Precinct [10 min]
Central Fire Station (fire_station) → City Central Hospital [2 min], Birchwood Place [3 min], Southbound Overpass [11 min], Aspen Ridge [13 min], Downtown Precinct [12 min]
Downtown Precinct (police_station) → City Central Hospital [10 min], Lakeview Residences [3 min], Downtown Mall [3 min], Central Fire Station [12 min]
Aspen Ridge (residential) → City Central Hospital [10 min], Central Fire Station [13 min], Southbound Overpass [4 min], Birchwood Place [12 min], Downtown Mall [14 min]
Lakeview Residences (residential) → Downtown Precinct [3 min], Downtown Mall [1 min], Southbound Overpass [10 min]
Birchwood Place (residential) → City Central Hospital [3 min], Central Fire Station [3 min], Aspen Ridge [12 min], Southbound Overpass [8 min], Downtown Mall [11 min]
Downtown Mall (commercial) → Downtown Precinct [3 min], Lakeview Residences [1 min], Birchwood Place [11 min], Southbound Overpass [12 min], Aspen Ridge [14 min]
Southbound Overpass (road_junction) → City Central Hospital [8 min], Central Fire Station [11 min], Aspen Ridge [4 min], Lakeview Residences [10 min], Birchwood Place [8 min], Downtown Mall [12 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's a man having chest pains at 275 Sunset Drive. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Lakeview Residences            | sev 3 | fire_4 ETA 15 min | opened step 1
EVT-0002 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 13 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [3 min], Central Fire Station [2 min], Southbound Overpass [8 min], Aspen Ridge [10 min], Downtown Precinct [10 min]
Central Fire Station (fire_station) → City Central Hospital [2 min], Birchwood Place [3 min], Southbound Overpass [11 min], Aspen Ridge [13 min], Downtown Precinct [12 min]
Downtown Precinct (police_station) → City Central Hospital [10 min], Lakeview Residences [3 min], Downtown Mall [3 min], Central Fire Station [12 min]
Aspen Ridge (residential) → City Central Hospital [10 min], Central Fire Station [13 min], Southbound Overpass [4 min], Birchwood Place [12 min], Downtown Mall [14 min]
Lakeview Residences (residential) → Downtown Precinct [3 min], Downtown Mall [1 min], Southbound Overpass [10 min]
Birchwood Place (residential) → City Central Hospital [3 min], Central Fire Station [3 min], Aspen Ridge [12 min], Southbound Overpass [8 min], Downtown Mall [11 min]
Downtown Mall (commercial) → Downtown Precinct [3 min], Lakeview Residences [1 min], Birchwood Place [11 min], Southbound Overpass [12 min], Aspen Ridge [14 min]
Southbound Overpass (road_junction) → City Central Hospital [8 min], Central Fire Station [11 min], Aspen Ridge [4 min], Lakeview Residences [10 min], Birchwood Place [8 min], Downtown Mall [12 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4
Step 2: CALL-0002 → ambulance ambulance_2

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Building's on fire on River Boulevard near Birchwood Place! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Lakeview Residences            | sev 3 | fire_4 ETA 15 min | opened step 1
EVT-0002 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 13 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [3 min], Central Fire Station [2 min], Southbound Overpass [8 min], Aspen Ridge [10 min], Downtown Precinct [10 min]
Central Fire Station (fire_station) → City Central Hospital [2 min], Birchwood Place [3 min], Southbound Overpass [11 min], Aspen Ridge [13 min], Downtown Precinct [12 min]
Downtown Precinct (police_station) → City Central Hospital [10 min], Lakeview Residences [3 min], Downtown Mall [3 min], Central Fire Station [12 min]
Aspen Ridge (residential) → City Central Hospital [10 min], Central Fire Station [13 min], Southbound Overpass [4 min], Birchwood Place [12 min], Downtown Mall [14 min]
Lakeview Residences (residential) → Downtown Precinct [3 min], Downtown Mall [1 min], Southbound Overpass [10 min]
Birchwood Place (residential) → City Central Hospital [3 min], Central Fire Station [3 min], Aspen Ridge [12 min], Southbound Overpass [8 min], Downtown Mall [11 min]
Downtown Mall (commercial) → Downtown Precinct [3 min], Lakeview Residences [1 min], Birchwood Place [11 min], Southbound Overpass [12 min], Aspen Ridge [14 min]
Southbound Overpass (road_junction) → City Central Hospital [8 min], Central Fire Station [11 min], Aspen Ridge [4 min], Lakeview Residences [10 min], Birchwood Place [8 min], Downtown Mall [12 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4
Step 2: CALL-0002 → ambulance ambulance_2
Step 3: CALL-0003 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
I just got mugged near Aspen Ridge! The guy ran towards River Boulevard. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Lakeview Residences            | sev 3 | fire_4 ETA 15 min | opened step 1
EVT-0002 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 13 min | opened step 2
EVT-0003 | fire       | Birchwood Place                | sev 3 | fire_5 ETA 3 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0003

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [3 min], Central Fire Station [2 min], Southbound Overpass [8 min], Aspen Ridge [10 min], Downtown Precinct [10 min]
Central Fire Station (fire_station) → City Central Hospital [2 min], Birchwood Place [3 min], Southbound Overpass [11 min], Aspen Ridge [13 min], Downtown Precinct [12 min]
Downtown Precinct (police_station) → City Central Hospital [10 min], Lakeview Residences [3 min], Downtown Mall [3 min], Central Fire Station [12 min]
Aspen Ridge (residential) → City Central Hospital [10 min], Central Fire Station [13 min], Southbound Overpass [4 min], Birchwood Place [12 min], Downtown Mall [14 min]
Lakeview Residences (residential) → Downtown Precinct [3 min], Downtown Mall [1 min], Southbound Overpass [10 min]
Birchwood Place (residential) → City Central Hospital [3 min], Central Fire Station [3 min], Aspen Ridge [12 min], Southbound Overpass [8 min], Downtown Mall [11 min]
Downtown Mall (commercial) → Downtown Precinct [3 min], Lakeview Residences [1 min], Birchwood Place [11 min], Southbound Overpass [12 min], Aspen Ridge [14 min]
Southbound Overpass (road_junction) → City Central Hospital [8 min], Central Fire Station [11 min], Aspen Ridge [4 min], Lakeview Residences [10 min], Birchwood Place [8 min], Downtown Mall [12 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_2
Step 3: CALL-0003 → Duplicate of EVT-0002
Step 4: CALL-0004 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
I just got mugged near Lakeview Residences! The guy ran towards River Lane. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Lakeview Residences            | sev 3 | fire_4 ETA 15 min | opened step 1
EVT-0002 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 13 min | opened step 2
EVT-0003 | fire       | Birchwood Place                | sev 3 | fire_5 ETA 3 min | opened step 4
EVT-0004 | crime      | Aspen Ridge                    | sev 3 | police_0 ETA 17 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0003

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [3 min], Central Fire Station [2 min], Southbound Overpass [8 min], Aspen Ridge [10 min], Downtown Precinct [10 min]
Central Fire Station (fire_station) → City Central Hospital [2 min], Birchwood Place [3 min], Southbound Overpass [11 min], Aspen Ridge [13 min], Downtown Precinct [12 min]
Downtown Precinct (police_station) → City Central Hospital [10 min], Lakeview Residences [3 min], Downtown Mall [3 min], Central Fire Station [12 min]
Aspen Ridge (residential) → City Central Hospital [10 min], Central Fire Station [13 min], Southbound Overpass [4 min], Birchwood Place [12 min], Downtown Mall [14 min]
Lakeview Residences (residential) → Downtown Precinct [3 min], Downtown Mall [1 min], Southbound Overpass [10 min]
Birchwood Place (residential) → City Central Hospital [3 min], Central Fire Station [3 min], Aspen Ridge [12 min], Southbound Overpass [8 min], Downtown Mall [11 min]
Downtown Mall (commercial) → Downtown Precinct [3 min], Lakeview Residences [1 min], Birchwood Place [11 min], Southbound Overpass [12 min], Aspen Ridge [14 min]
Southbound Overpass (road_junction) → City Central Hospital [8 min], Central Fire Station [11 min], Aspen Ridge [4 min], Lakeview Residences [10 min], Birchwood Place [8 min], Downtown Mall [12 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0002
Step 4: CALL-0004 → fire fire_5
Step 5: CALL-0005 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
I'd like to report a shoplifter at Birchwood Place on River Boulevard. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Lakeview Residences            | sev 3 | fire_4 ETA 15 min | opened step 1
EVT-0002 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 13 min | opened step 2
EVT-0003 | fire       | Birchwood Place                | sev 3 | fire_5 ETA 3 min | opened step 4
EVT-0004 | crime      | Aspen Ridge                    | sev 3 | police_0 ETA 17 min | opened step 5
EVT-0005 | crime      | Lakeview Residences            | sev 3 | police_1 ETA 2 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0005
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_5          | fire       | Birchwood Place                | ON_SCENE → EVT-0003

=== CITY REFERENCE ===
City Central Hospital (hospital) → Birchwood Place [3 min], Central Fire Station [2 min], Southbound Overpass [8 min], Aspen Ridge [10 min], Downtown Precinct [10 min]
Central Fire Station (fire_station) → City Central Hospital [2 min], Birchwood Place [3 min], Southbound Overpass [11 min], Aspen Ridge [13 min], Downtown Precinct [12 min]
Downtown Precinct (police_station) → City Central Hospital [10 min], Lakeview Residences [3 min], Downtown Mall [3 min], Central Fire Station [12 min]
Aspen Ridge (residential) → City Central Hospital [10 min], Central Fire Station [13 min], Southbound Overpass [4 min], Birchwood Place [12 min], Downtown Mall [14 min]
Lakeview Residences (residential) → Downtown Precinct [3 min], Downtown Mall [1 min], Southbound Overpass [10 min]
Birchwood Place (residential) → City Central Hospital [3 min], Central Fire Station [3 min], Aspen Ridge [12 min], Southbound Overpass [8 min], Downtown Mall [11 min]
Downtown Mall (commercial) → Downtown Precinct [3 min], Lakeview Residences [1 min], Birchwood Place [11 min], Southbound Overpass [12 min], Aspen Ridge [14 min]
Southbound Overpass (road_junction) → City Central Hospital [8 min], Central Fire Station [11 min], Aspen Ridge [4 min], Lakeview Residences [10 min], Birchwood Place [8 min], Downtown Mall [12 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → fire fire_5
Step 5: CALL-0005 → police police_0
Step 6: CALL-0006 → police police_1

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}