[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Hello, my neighbor fell and hurt her ankle at 882 Sunset Boulevard. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Oakwood Apartments             | sev 1 | police_1 ETA 9 min | opened step 2
EVT-0003 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 19 min | opened step 3
EVT-0004 | accident   | Oak Avenue Shops               | sev 4 | ambulance_3 ETA 12 min | opened step 4
EVT-0005 | accident   | Oakwood Apartments             | sev 2 | ambulance_4 ETA 11 min | opened step 5
EVT-0006 | accident   | Lakeview Residences            | sev 3 | HELD → ambulance_3 | opened step 6
EVT-0007 | accident   | Oakwood Apartments             | sev 3 | HELD → ambulance_3 | opened step 7
EVT-0008 | crime      | Oakwood Apartments             | sev 3 | police_0 ETA 9 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0008
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0002
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Central Police Station [10 min], Oakwood Apartments [11 min]
Central Fire Station (fire_station) → Eastgate Roundabout [3 min], Birchwood Place [6 min]
Central Police Station (police_station) → Riverside General Hospital [10 min], Oak Avenue Shops [2 min], Willow Creek Homes [5 min], Eastgate Roundabout [8 min]
Lakeview Residences (residential) → Oakwood Apartments [9 min], Birchwood Place [8 min]
Birchwood Place (residential) → Central Fire Station [6 min], Lakeview Residences [8 min], Oakwood Apartments [4 min], Eastgate Roundabout [4 min]
Willow Creek Homes (residential) → Central Police Station [5 min], Oak Avenue Shops [5 min]
Oakwood Apartments (residential) → Riverside General Hospital [11 min], Lakeview Residences [9 min], Birchwood Place [4 min], Eastgate Roundabout [7 min], Oak Avenue Shops [8 min]
Oak Avenue Shops (commercial) → Central Police Station [2 min], Willow Creek Homes [5 min], Oakwood Apartments [8 min], Eastgate Roundabout [7 min]
Eastgate Roundabout (road_junction) → Central Fire Station [3 min], Central Police Station [8 min], Birchwood Place [4 min], Oakwood Apartments [7 min], Oak Avenue Shops [7 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → HOLD (ambulance, waiting for ambulance_3)
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_3)
Step 8: CALL-0008 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_4", "from_event_id": "EVT-0005", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Oh god, the whole kitchen is on fire at 308 Oak Street! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Oakwood Apartments             | sev 1 | police_1 ETA 9 min | opened step 2
EVT-0003 | medical    | Lakeview Residences            | sev 4 | ambulance_2 ETA 19 min | opened step 3
EVT-0004 | accident   | Oak Avenue Shops               | sev 4 | ambulance_3 ETA 12 min | opened step 4
EVT-0006 | accident   | Lakeview Residences            | sev 3 | HELD → ambulance_3 | opened step 6
EVT-0007 | accident   | Oakwood Apartments             | sev 3 | HELD → ambulance_3 | opened step 7
EVT-0008 | crime      | Oakwood Apartments             | sev 3 | police_0 ETA 9 min | opened step 8
EVT-0009 | medical    | Birchwood Place                | sev 4 | ambulance_4 ETA 14 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0008
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0002
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0009
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Central Police Station [10 min], Oakwood Apartments [11 min]
Central Fire Station (fire_station) → Eastgate Roundabout [3 min], Birchwood Place [6 min]
Central Police Station (police_station) → Riverside General Hospital [10 min], Oak Avenue Shops [2 min], Willow Creek Homes [5 min], Eastgate Roundabout [8 min]
Lakeview Residences (residential) → Oakwood Apartments [9 min], Birchwood Place [8 min]
Birchwood Place (residential) → Central Fire Station [6 min], Lakeview Residences [8 min], Oakwood Apartments [4 min], Eastgate Roundabout [4 min]
Willow Creek Homes (residential) → Central Police Station [5 min], Oak Avenue Shops [5 min]
Oakwood Apartments (residential) → Riverside General Hospital [11 min], Lakeview Residences [9 min], Birchwood Place [4 min], Eastgate Roundabout [7 min], Oak Avenue Shops [8 min]
Oak Avenue Shops (commercial) → Central Police Station [2 min], Willow Creek Homes [5 min], Oakwood Apartments [8 min], Eastgate Roundabout [7 min]
Eastgate Roundabout (road_junction) → Central Fire Station [3 min], Central Police Station [8 min], Birchwood Place [4 min], Oakwood Apartments [7 min], Oak Avenue Shops [7 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_3)
Step 8: CALL-0008 → police police_0
Step 9: CALL-0009 → ambulance ?

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Hi, I think I see some smoke coming from behind Cedar Park Village. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Downtown Mall [3 min], Hilltop Manor [2 min], Downtown Precinct [9 min], Central Fire Station [8 min], Westway Intersection [8 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [7 min], Downtown Precinct [5 min], Cedar Park Village [8 min], Westway Intersection [10 min], Downtown Mall [11 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [9 min], Central Fire Station [5 min], Cedar Park Village [5 min], Maple Heights [8 min], Hilltop Manor [9 min], Downtown Mall [9 min]
Maple Heights (residential) → Central Fire Station [7 min], Downtown Precinct [8 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → Central Fire Station [8 min], Downtown Precinct [5 min], Maple Heights [7 min], Hilltop Manor [11 min], Downtown Mall [10 min]
Hilltop Manor (residential) → St. Mary's Medical Center [2 min], Cedar Park Village [11 min], Downtown Mall [1 min], Downtown Precinct [9 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Central Fire Station [11 min], Hilltop Manor [1 min], Downtown Precinct [9 min], Cedar Park Village [10 min], Westway Intersection [12 min]
Westway Intersection (road_junction) → Central Fire Station [10 min], St. Mary's Medical Center [8 min], Downtown Mall [12 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
I think I heard gunshots near 432 Oak Boulevard! People are running. I'm hiding inside Maple Heights, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Cedar Park Village             | sev 3 | fire_5 ETA 7 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Downtown Mall [3 min], Hilltop Manor [2 min], Downtown Precinct [9 min], Central Fire Station [8 min], Westway Intersection [8 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [7 min], Downtown Precinct [5 min], Cedar Park Village [8 min], Westway Intersection [10 min], Downtown Mall [11 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [9 min], Central Fire Station [5 min], Cedar Park Village [5 min], Maple Heights [8 min], Hilltop Manor [9 min], Downtown Mall [9 min]
Maple Heights (residential) → Central Fire Station [7 min], Downtown Precinct [8 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → Central Fire Station [8 min], Downtown Precinct [5 min], Maple Heights [7 min], Hilltop Manor [11 min], Downtown Mall [10 min]
Hilltop Manor (residential) → St. Mary's Medical Center [2 min], Cedar Park Village [11 min], Downtown Mall [1 min], Downtown Precinct [9 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Central Fire Station [11 min], Hilltop Manor [1 min], Downtown Precinct [9 min], Cedar Park Village [10 min], Westway Intersection [12 min]
Westway Intersection (road_junction) → Central Fire Station [10 min], St. Mary's Medical Center [8 min], Downtown Mall [12 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's a massive fire — the whole block near Cedar Park Village is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Cedar Park Village             | sev 3 | fire_5 ETA 7 min | opened step 1
EVT-0002 | crime      | Maple Heights                  | sev 2 | police_0 ETA 8 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Downtown Mall [3 min], Hilltop Manor [2 min], Downtown Precinct [9 min], Central Fire Station [8 min], Westway Intersection [8 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [7 min], Downtown Precinct [5 min], Cedar Park Village [8 min], Westway Intersection [10 min], Downtown Mall [11 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [9 min], Central Fire Station [5 min], Cedar Park Village [5 min], Maple Heights [8 min], Hilltop Manor [9 min], Downtown Mall [9 min]
Maple Heights (residential) → Central Fire Station [7 min], Downtown Precinct [8 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → Central Fire Station [8 min], Downtown Precinct [5 min], Maple Heights [7 min], Hilltop Manor [11 min], Downtown Mall [10 min]
Hilltop Manor (residential) → St. Mary's Medical Center [2 min], Cedar Park Village [11 min], Downtown Mall [1 min], Downtown Precinct [9 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Central Fire Station [11 min], Hilltop Manor [1 min], Downtown Precinct [9 min], Cedar Park Village [10 min], Westway Intersection [12 min]
Westway Intersection (road_junction) → Central Fire Station [10 min], St. Mary's Medical Center [8 min], Downtown Mall [12 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5
Step 2: CALL-0002 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's a fight outside Hilltop Manor on Sunset Street. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Cedar Park Village             | sev 3 | fire_5 ETA 7 min | opened step 1
EVT-0002 | crime      | Maple Heights                  | sev 2 | police_0 ETA 8 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Downtown Mall [3 min], Hilltop Manor [2 min], Downtown Precinct [9 min], Central Fire Station [8 min], Westway Intersection [8 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [7 min], Downtown Precinct [5 min], Cedar Park Village [8 min], Westway Intersection [10 min], Downtown Mall [11 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [9 min], Central Fire Station [5 min], Cedar Park Village [5 min], Maple Heights [8 min], Hilltop Manor [9 min], Downtown Mall [9 min]
Maple Heights (residential) → Central Fire Station [7 min], Downtown Precinct [8 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → Central Fire Station [8 min], Downtown Precinct [5 min], Maple Heights [7 min], Hilltop Manor [11 min], Downtown Mall [10 min]
Hilltop Manor (residential) → St. Mary's Medical Center [2 min], Cedar Park Village [11 min], Downtown Mall [1 min], Downtown Precinct [9 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Central Fire Station [11 min], Hilltop Manor [1 min], Downtown Precinct [9 min], Cedar Park Village [10 min], Westway Intersection [12 min]
Westway Intersection (road_junction) → Central Fire Station [10 min], St. Mary's Medical Center [8 min], Downtown Mall [12 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5
Step 2: CALL-0002 → police police_0
Step 3: CALL-0003 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
There's a fight outside Hilltop Manor on Sunset Street. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Cedar Park Village             | sev 3 | fire_5 ETA 7 min | opened step 1
EVT-0002 | crime      | Maple Heights                  | sev 2 | police_0 ETA 8 min | opened step 2
EVT-0003 | crime      | Hilltop Manor                  | sev 4 | police_1 ETA 9 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Downtown Mall [3 min], Hilltop Manor [2 min], Downtown Precinct [9 min], Central Fire Station [8 min], Westway Intersection [8 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [7 min], Downtown Precinct [5 min], Cedar Park Village [8 min], Westway Intersection [10 min], Downtown Mall [11 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [9 min], Central Fire Station [5 min], Cedar Park Village [5 min], Maple Heights [8 min], Hilltop Manor [9 min], Downtown Mall [9 min]
Maple Heights (residential) → Central Fire Station [7 min], Downtown Precinct [8 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → Central Fire Station [8 min], Downtown Precinct [5 min], Maple Heights [7 min], Hilltop Manor [11 min], Downtown Mall [10 min]
Hilltop Manor (residential) → St. Mary's Medical Center [2 min], Cedar Park Village [11 min], Downtown Mall [1 min], Downtown Precinct [9 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Central Fire Station [11 min], Hilltop Manor [1 min], Downtown Precinct [9 min], Cedar Park Village [10 min], Westway Intersection [12 min]
Westway Intersection (road_junction) → Central Fire Station [10 min], St. Mary's Medical Center [8 min], Downtown Mall [12 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → police police_0
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → police police_1

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's a fight outside Hilltop Manor on Sunset Street. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Cedar Park Village             | sev 3 | fire_5 ETA 7 min | opened step 1
EVT-0002 | crime      | Maple Heights                  | sev 2 | police_0 ETA 8 min | opened step 2
EVT-0003 | crime      | Hilltop Manor                  | sev 4 | police_1 ETA 9 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Downtown Mall [3 min], Hilltop Manor [2 min], Downtown Precinct [9 min], Central Fire Station [8 min], Westway Intersection [8 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [7 min], Downtown Precinct [5 min], Cedar Park Village [8 min], Westway Intersection [10 min], Downtown Mall [11 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [9 min], Central Fire Station [5 min], Cedar Park Village [5 min], Maple Heights [8 min], Hilltop Manor [9 min], Downtown Mall [9 min]
Maple Heights (residential) → Central Fire Station [7 min], Downtown Precinct [8 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → Central Fire Station [8 min], Downtown Precinct [5 min], Maple Heights [7 min], Hilltop Manor [11 min], Downtown Mall [10 min]
Hilltop Manor (residential) → St. Mary's Medical Center [2 min], Cedar Park Village [11 min], Downtown Mall [1 min], Downtown Precinct [9 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Central Fire Station [11 min], Hilltop Manor [1 min], Downtown Precinct [9 min], Cedar Park Village [10 min], Westway Intersection [12 min]
Westway Intersection (road_junction) → Central Fire Station [10 min], St. Mary's Medical Center [8 min], Downtown Mall [12 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → police police_1
Step 5: CALL-0005 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
I'd like to report a shoplifter at Hilltop Manor on Sunset Street. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Cedar Park Village             | sev 3 | fire_5 ETA 7 min | opened step 1
EVT-0002 | crime      | Maple Heights                  | sev 2 | police_0 ETA 8 min | opened step 2
EVT-0003 | crime      | Hilltop Manor                  | sev 4 | police_1 ETA 9 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Downtown Mall [3 min], Hilltop Manor [2 min], Downtown Precinct [9 min], Central Fire Station [8 min], Westway Intersection [8 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [7 min], Downtown Precinct [5 min], Cedar Park Village [8 min], Westway Intersection [10 min], Downtown Mall [11 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [9 min], Central Fire Station [5 min], Cedar Park Village [5 min], Maple Heights [8 min], Hilltop Manor [9 min], Downtown Mall [9 min]
Maple Heights (residential) → Central Fire Station [7 min], Downtown Precinct [8 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → Central Fire Station [8 min], Downtown Precinct [5 min], Maple Heights [7 min], Hilltop Manor [11 min], Downtown Mall [10 min]
Hilltop Manor (residential) → St. Mary's Medical Center [2 min], Cedar Park Village [11 min], Downtown Mall [1 min], Downtown Precinct [9 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Central Fire Station [11 min], Hilltop Manor [1 min], Downtown Precinct [9 min], Cedar Park Village [10 min], Westway Intersection [12 min]
Westway Intersection (road_junction) → Central Fire Station [10 min], St. Mary's Medical Center [8 min], Downtown Mall [12 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → police police_1
Step 5: CALL-0005 → Duplicate of EVT-0003
Step 6: CALL-0006 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
I just got mugged near Hilltop Manor! The guy ran towards Pine Avenue. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Cedar Park Village             | sev 3 | fire_5 ETA 7 min | opened step 1
EVT-0002 | crime      | Maple Heights                  | sev 2 | police_0 ETA 8 min | opened step 2
EVT-0003 | crime      | Hilltop Manor                  | sev 4 | police_1 ETA 9 min | opened step 4
EVT-0004 | crime      | Hilltop Manor                  | sev 4 | police_2 ETA 9 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Cedar Park Village             | ON_SCENE → EVT-0001
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Downtown Mall [3 min], Hilltop Manor [2 min], Downtown Precinct [9 min], Central Fire Station [8 min], Westway Intersection [8 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [7 min], Downtown Precinct [5 min], Cedar Park Village [8 min], Westway Intersection [10 min], Downtown Mall [11 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [9 min], Central Fire Station [5 min], Cedar Park Village [5 min], Maple Heights [8 min], Hilltop Manor [9 min], Downtown Mall [9 min]
Maple Heights (residential) → Central Fire Station [7 min], Downtown Precinct [8 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → Central Fire Station [8 min], Downtown Precinct [5 min], Maple Heights [7 min], Hilltop Manor [11 min], Downtown Mall [10 min]
Hilltop Manor (residential) → St. Mary's Medical Center [2 min], Cedar Park Village [11 min], Downtown Mall [1 min], Downtown Precinct [9 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Central Fire Station [11 min], Hilltop Manor [1 min], Downtown Precinct [9 min], Cedar Park Village [10 min], Westway Intersection [12 min]
Westway Intersection (road_junction) → Central Fire Station [10 min], St. Mary's Medical Center [8 min], Downtown Mall [12 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0003
Step 6: CALL-0006 → Duplicate of EVT-0003
Step 7: CALL-0007 → police police_2

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Yeah there's a small fire in a dumpster near Cedar Park Village on Pine Lane. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Cedar Park Village             | sev 3 | fire_5 ETA 7 min | opened step 1
EVT-0002 | crime      | Maple Heights                  | sev 2 | police_0 ETA 8 min | opened step 2
EVT-0003 | crime      | Hilltop Manor                  | sev 4 | police_1 ETA 9 min | opened step 4
EVT-0004 | crime      | Hilltop Manor                  | sev 4 | police_2 ETA 9 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Cedar Park Village             | ON_SCENE → EVT-0001
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Downtown Mall [3 min], Hilltop Manor [2 min], Downtown Precinct [9 min], Central Fire Station [8 min], Westway Intersection [8 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [7 min], Downtown Precinct [5 min], Cedar Park Village [8 min], Westway Intersection [10 min], Downtown Mall [11 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [9 min], Central Fire Station [5 min], Cedar Park Village [5 min], Maple Heights [8 min], Hilltop Manor [9 min], Downtown Mall [9 min]
Maple Heights (residential) → Central Fire Station [7 min], Downtown Precinct [8 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → Central Fire Station [8 min], Downtown Precinct [5 min], Maple Heights [7 min], Hilltop Manor [11 min], Downtown Mall [10 min]
Hilltop Manor (residential) → St. Mary's Medical Center [2 min], Cedar Park Village [11 min], Downtown Mall [1 min], Downtown Precinct [9 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Central Fire Station [11 min], Hilltop Manor [1 min], Downtown Precinct [9 min], Cedar Park Village [10 min], Westway Intersection [12 min]
Westway Intersection (road_junction) → Central Fire Station [10 min], St. Mary's Medical Center [8 min], Downtown Mall [12 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → Duplicate of EVT-0003
Step 7: CALL-0007 → police police_2
Step 8: CALL-0008 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
There's a fight outside Hilltop Manor on Sunset Street. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Maple Heights                  | sev 2 | police_0 ETA 8 min | opened step 2
EVT-0003 | crime      | Hilltop Manor                  | sev 4 | police_1 ETA 9 min | opened step 4
EVT-0004 | crime      | Hilltop Manor                  | sev 4 | police_2 ETA 9 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | ON_SCENE → EVT-0002
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Cedar Park Village             | RETURNING → EVT-0001
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Downtown Mall [3 min], Hilltop Manor [2 min], Downtown Precinct [9 min], Central Fire Station [8 min], Westway Intersection [8 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [7 min], Downtown Precinct [5 min], Cedar Park Village [8 min], Westway Intersection [10 min], Downtown Mall [11 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [9 min], Central Fire Station [5 min], Cedar Park Village [5 min], Maple Heights [8 min], Hilltop Manor [9 min], Downtown Mall [9 min]
Maple Heights (residential) → Central Fire Station [7 min], Downtown Precinct [8 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → Central Fire Station [8 min], Downtown Precinct [5 min], Maple Heights [7 min], Hilltop Manor [11 min], Downtown Mall [10 min]
Hilltop Manor (residential) → St. Mary's Medical Center [2 min], Cedar Park Village [11 min], Downtown Mall [1 min], Downtown Precinct [9 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Central Fire Station [11 min], Hilltop Manor [1 min], Downtown Precinct [9 min], Cedar Park Village [10 min], Westway Intersection [12 min]
Westway Intersection (road_junction) → Central Fire Station [10 min], St. Mary's Medical Center [8 min], Downtown Mall [12 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → police police_2
Step 8: CALL-0008 → Duplicate of EVT-0003
Step 9: CALL-0009 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Active shooter at Hilltop Manor! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Maple Heights                  | sev 2 | police_0 ETA 8 min | opened step 2
EVT-0003 | crime      | Hilltop Manor                  | sev 4 | police_1 ETA 9 min | opened step 4
EVT-0004 | crime      | Hilltop Manor                  | sev 4 | police_2 ETA 9 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | ON_SCENE → EVT-0002
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Cedar Park Village             | RETURNING → EVT-0001
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Downtown Mall [3 min], Hilltop Manor [2 min], Downtown Precinct [9 min], Central Fire Station [8 min], Westway Intersection [8 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [7 min], Downtown Precinct [5 min], Cedar Park Village [8 min], Westway Intersection [10 min], Downtown Mall [11 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [9 min], Central Fire Station [5 min], Cedar Park Village [5 min], Maple Heights [8 min], Hilltop Manor [9 min], Downtown Mall [9 min]
Maple Heights (residential) → Central Fire Station [7 min], Downtown Precinct [8 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → Central Fire Station [8 min], Downtown Precinct [5 min], Maple Heights [7 min], Hilltop Manor [11 min], Downtown Mall [10 min]
Hilltop Manor (residential) → St. Mary's Medical Center [2 min], Cedar Park Village [11 min], Downtown Mall [1 min], Downtown Precinct [9 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Central Fire Station [11 min], Hilltop Manor [1 min], Downtown Precinct [9 min], Cedar Park Village [10 min], Westway Intersection [12 min]
Westway Intersection (road_junction) → Central Fire Station [10 min], St. Mary's Medical Center [8 min], Downtown Mall [12 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → Duplicate of EVT-0003
Step 9: CALL-0009 → Duplicate of EVT-0001
Step 10: CALL-0010 → Duplicate of EVT-0004

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
There's a fight outside Hilltop Manor on Sunset Street. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Hilltop Manor                  | sev 4 | police_1 ETA 9 min | opened step 4
EVT-0004 | crime      | Hilltop Manor                  | sev 4 | police_2 ETA 9 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | RETURNING → EVT-0002
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Downtown Mall [3 min], Hilltop Manor [2 min], Downtown Precinct [9 min], Central Fire Station [8 min], Westway Intersection [8 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [7 min], Downtown Precinct [5 min], Cedar Park Village [8 min], Westway Intersection [10 min], Downtown Mall [11 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [9 min], Central Fire Station [5 min], Cedar Park Village [5 min], Maple Heights [8 min], Hilltop Manor [9 min], Downtown Mall [9 min]
Maple Heights (residential) → Central Fire Station [7 min], Downtown Precinct [8 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → Central Fire Station [8 min], Downtown Precinct [5 min], Maple Heights [7 min], Hilltop Manor [11 min], Downtown Mall [10 min]
Hilltop Manor (residential) → St. Mary's Medical Center [2 min], Cedar Park Village [11 min], Downtown Mall [1 min], Downtown Precinct [9 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Central Fire Station [11 min], Hilltop Manor [1 min], Downtown Precinct [9 min], Cedar Park Village [10 min], Westway Intersection [12 min]
Westway Intersection (road_junction) → Central Fire Station [10 min], St. Mary's Medical Center [8 min], Downtown Mall [12 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → Duplicate of EVT-0001
Step 10: CALL-0010 → Duplicate of EVT-0004
Step 11: CALL-0011 → Duplicate of EVT-0004

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
I just got mugged near Hilltop Manor! The guy ran towards Pine Avenue. He had a knife.

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Hilltop Manor                  | sev 4 | police_1 ETA 9 min | opened step 4
EVT-0004 | crime      | Hilltop Manor                  | sev 4 | police_2 ETA 9 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | RETURNING → EVT-0002
police_1        | police     | Hilltop Manor                  | ON_SCENE → EVT-0003
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Downtown Mall [3 min], Hilltop Manor [2 min], Downtown Precinct [9 min], Central Fire Station [8 min], Westway Intersection [8 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [7 min], Downtown Precinct [5 min], Cedar Park Village [8 min], Westway Intersection [10 min], Downtown Mall [11 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [9 min], Central Fire Station [5 min], Cedar Park Village [5 min], Maple Heights [8 min], Hilltop Manor [9 min], Downtown Mall [9 min]
Maple Heights (residential) → Central Fire Station [7 min], Downtown Precinct [8 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → Central Fire Station [8 min], Downtown Precinct [5 min], Maple Heights [7 min], Hilltop Manor [11 min], Downtown Mall [10 min]
Hilltop Manor (residential) → St. Mary's Medical Center [2 min], Cedar Park Village [11 min], Downtown Mall [1 min], Downtown Precinct [9 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Central Fire Station [11 min], Hilltop Manor [1 min], Downtown Precinct [9 min], Cedar Park Village [10 min], Westway Intersection [12 min]
Westway Intersection (road_junction) → Central Fire Station [10 min], St. Mary's Medical Center [8 min], Downtown Mall [12 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → Duplicate of EVT-0004
Step 11: CALL-0011 → Duplicate of EVT-0004
Step 12: CALL-0012 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
I'd like to report a shoplifter at Hilltop Manor on Sunset Street. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Hilltop Manor                  | sev 4 | police_1 ETA 9 min | opened step 4
EVT-0004 | crime      | Hilltop Manor                  | sev 4 | police_2 ETA 9 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Hilltop Manor                  | ON_SCENE → EVT-0003
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Downtown Mall [3 min], Hilltop Manor [2 min], Downtown Precinct [9 min], Central Fire Station [8 min], Westway Intersection [8 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [7 min], Downtown Precinct [5 min], Cedar Park Village [8 min], Westway Intersection [10 min], Downtown Mall [11 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [9 min], Central Fire Station [5 min], Cedar Park Village [5 min], Maple Heights [8 min], Hilltop Manor [9 min], Downtown Mall [9 min]
Maple Heights (residential) → Central Fire Station [7 min], Downtown Precinct [8 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → Central Fire Station [8 min], Downtown Precinct [5 min], Maple Heights [7 min], Hilltop Manor [11 min], Downtown Mall [10 min]
Hilltop Manor (residential) → St. Mary's Medical Center [2 min], Cedar Park Village [11 min], Downtown Mall [1 min], Downtown Precinct [9 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Central Fire Station [11 min], Hilltop Manor [1 min], Downtown Precinct [9 min], Cedar Park Village [10 min], Westway Intersection [12 min]
Westway Intersection (road_junction) → Central Fire Station [10 min], St. Mary's Medical Center [8 min], Downtown Mall [12 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0004
Step 12: CALL-0012 → Duplicate of EVT-0003
Step 13: CALL-0013 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Active shooter at Hilltop Manor! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Hilltop Manor                  | sev 4 | police_2 ETA 9 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Hilltop Manor                  | RETURNING → EVT-0003
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Downtown Mall [3 min], Hilltop Manor [2 min], Downtown Precinct [9 min], Central Fire Station [8 min], Westway Intersection [8 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [8 min], Maple Heights [7 min], Downtown Precinct [5 min], Cedar Park Village [8 min], Westway Intersection [10 min], Downtown Mall [11 min]
Downtown Precinct (police_station) → St. Mary's Medical Center [9 min], Central Fire Station [5 min], Cedar Park Village [5 min], Maple Heights [8 min], Hilltop Manor [9 min], Downtown Mall [9 min]
Maple Heights (residential) → Central Fire Station [7 min], Downtown Precinct [8 min], Cedar Park Village [7 min]
Cedar Park Village (residential) → Central Fire Station [8 min], Downtown Precinct [5 min], Maple Heights [7 min], Hilltop Manor [11 min], Downtown Mall [10 min]
Hilltop Manor (residential) → St. Mary's Medical Center [2 min], Cedar Park Village [11 min], Downtown Mall [1 min], Downtown Precinct [9 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Central Fire Station [11 min], Hilltop Manor [1 min], Downtown Precinct [9 min], Cedar Park Village [10 min], Westway Intersection [12 min]
Westway Intersection (road_junction) → Central Fire Station [10 min], St. Mary's Medical Center [8 min], Downtown Mall [12 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0003
Step 13: CALL-0013 → Duplicate of EVT-0003
Step 14: CALL-0014 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
I think I heard gunshots near 580 Cedar Lane! People are running. I'm hiding inside Willow Creek Homes, please send help!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Central Police Station [7 min], Birchwood Place [7 min], Northside Junction [6 min], Central Fire Station [6 min], Hilltop Manor [9 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Riverside Condos [4 min], Northside Junction [7 min], City Central Hospital [6 min]
Central Police Station (police_station) → City Central Hospital [7 min], Willow Creek Homes [2 min], Oakwood Apartments [6 min]
Riverside Condos (residential) → Central Fire Station [4 min], Northside Junction [1 min], Oak Avenue Shops [6 min], Riverside Market [3 min]
Willow Creek Homes (residential) → City Central Hospital [4 min], Central Police Station [2 min], Hilltop Manor [8 min], Birchwood Place [7 min], Oakwood Apartments [6 min]
Hilltop Manor (residential) → Birchwood Place [7 min], Oakwood Apartments [7 min], Willow Creek Homes [8 min], City Central Hospital [9 min]
Birchwood Place (residential) → City Central Hospital [7 min], Hilltop Manor [7 min], Willow Creek Homes [7 min], Oak Avenue Shops [9 min], Oakwood Apartments [10 min]
Oakwood Apartments (residential) → Central Police Station [6 min], Hilltop Manor [7 min], Birchwood Place [10 min], Willow Creek Homes [6 min], City Central Hospital [7 min]
Riverside Market (commercial) → Northside Junction [4 min], Riverside Condos [3 min], Oak Avenue Shops [6 min]
Oak Avenue Shops (commercial) → City Central Hospital [4 min], Central Fire Station [1 min], Riverside Condos [6 min], Birchwood Place [9 min], Riverside Market [6 min], Northside Junction [3 min]
Northside Junction (road_junction) → City Central Hospital [6 min], Central Fire Station [7 min], Riverside Condos [1 min], Riverside Market [4 min], Oak Avenue Shops [3 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Active shooter at Oakwood Apartments! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Willow Creek Homes             | sev 5 | police_0 ETA 2 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0001
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Central Police Station [7 min], Birchwood Place [7 min], Northside Junction [6 min], Central Fire Station [6 min], Hilltop Manor [9 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Riverside Condos [4 min], Northside Junction [7 min], City Central Hospital [6 min]
Central Police Station (police_station) → City Central Hospital [7 min], Willow Creek Homes [2 min], Oakwood Apartments [6 min]
Riverside Condos (residential) → Central Fire Station [4 min], Northside Junction [1 min], Oak Avenue Shops [6 min], Riverside Market [3 min]
Willow Creek Homes (residential) → City Central Hospital [4 min], Central Police Station [2 min], Hilltop Manor [8 min], Birchwood Place [7 min], Oakwood Apartments [6 min]
Hilltop Manor (residential) → Birchwood Place [7 min], Oakwood Apartments [7 min], Willow Creek Homes [8 min], City Central Hospital [9 min]
Birchwood Place (residential) → City Central Hospital [7 min], Hilltop Manor [7 min], Willow Creek Homes [7 min], Oak Avenue Shops [9 min], Oakwood Apartments [10 min]
Oakwood Apartments (residential) → Central Police Station [6 min], Hilltop Manor [7 min], Birchwood Place [10 min], Willow Creek Homes [6 min], City Central Hospital [7 min]
Riverside Market (commercial) → Northside Junction [4 min], Riverside Condos [3 min], Oak Avenue Shops [6 min]
Oak Avenue Shops (commercial) → City Central Hospital [4 min], Central Fire Station [1 min], Riverside Condos [6 min], Birchwood Place [9 min], Riverside Market [6 min], Northside Junction [3 min]
Northside Junction (road_junction) → City Central Hospital [6 min], Central Fire Station [7 min], Riverside Condos [1 min], Riverside Market [4 min], Oak Avenue Shops [3 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's been some kind of mass incident at Oakwood Apartments — multiple people down, some not moving. We need everything, Maple Boulevard entrance.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Willow Creek Homes             | sev 5 | police_0 ETA 2 min | opened step 1
EVT-0002 | crime      | Oakwood Apartments             | sev 3 | police_1 ETA 5 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Willow Creek Homes             | ON_SCENE → EVT-0001
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0002
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Central Police Station [7 min], Birchwood Place [7 min], Northside Junction [6 min], Central Fire Station [6 min], Hilltop Manor [9 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Riverside Condos [4 min], Northside Junction [7 min], City Central Hospital [6 min]
Central Police Station (police_station) → City Central Hospital [7 min], Willow Creek Homes [2 min], Oakwood Apartments [6 min]
Riverside Condos (residential) → Central Fire Station [4 min], Northside Junction [1 min], Oak Avenue Shops [6 min], Riverside Market [3 min]
Willow Creek Homes (residential) → City Central Hospital [4 min], Central Police Station [2 min], Hilltop Manor [8 min], Birchwood Place [7 min], Oakwood Apartments [6 min]
Hilltop Manor (residential) → Birchwood Place [7 min], Oakwood Apartments [7 min], Willow Creek Homes [8 min], City Central Hospital [9 min]
Birchwood Place (residential) → City Central Hospital [7 min], Hilltop Manor [7 min], Willow Creek Homes [7 min], Oak Avenue Shops [9 min], Oakwood Apartments [10 min]
Oakwood Apartments (residential) → Central Police Station [6 min], Hilltop Manor [7 min], Birchwood Place [10 min], Willow Creek Homes [6 min], City Central Hospital [7 min]
Riverside Market (commercial) → Northside Junction [4 min], Riverside Condos [3 min], Oak Avenue Shops [6 min]
Oak Avenue Shops (commercial) → City Central Hospital [4 min], Central Fire Station [1 min], Riverside Condos [6 min], Birchwood Place [9 min], Riverside Market [6 min], Northside Junction [3 min]
Northside Junction (road_junction) → City Central Hospital [6 min], Central Fire Station [7 min], Riverside Condos [1 min], Riverside Market [4 min], Oak Avenue Shops [3 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's a break-in happening right now at 306 Oak Boulevard. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Willow Creek Homes             | sev 5 | police_0 ETA 2 min | opened step 1
EVT-0002 | crime      | Oakwood Apartments             | sev 3 | police_1 ETA 5 min | opened step 2
EVT-0003 | medical    | Oakwood Apartments             | sev 2 | ambulance_2 ETA 6 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Willow Creek Homes             | ON_SCENE → EVT-0001
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0002
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Central Police Station [7 min], Birchwood Place [7 min], Northside Junction [6 min], Central Fire Station [6 min], Hilltop Manor [9 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Riverside Condos [4 min], Northside Junction [7 min], City Central Hospital [6 min]
Central Police Station (police_station) → City Central Hospital [7 min], Willow Creek Homes [2 min], Oakwood Apartments [6 min]
Riverside Condos (residential) → Central Fire Station [4 min], Northside Junction [1 min], Oak Avenue Shops [6 min], Riverside Market [3 min]
Willow Creek Homes (residential) → City Central Hospital [4 min], Central Police Station [2 min], Hilltop Manor [8 min], Birchwood Place [7 min], Oakwood Apartments [6 min]
Hilltop Manor (residential) → Birchwood Place [7 min], Oakwood Apartments [7 min], Willow Creek Homes [8 min], City Central Hospital [9 min]
Birchwood Place (residential) → City Central Hospital [7 min], Hilltop Manor [7 min], Willow Creek Homes [7 min], Oak Avenue Shops [9 min], Oakwood Apartments [10 min]
Oakwood Apartments (residential) → Central Police Station [6 min], Hilltop Manor [7 min], Birchwood Place [10 min], Willow Creek Homes [6 min], City Central Hospital [7 min]
Riverside Market (commercial) → Northside Junction [4 min], Riverside Condos [3 min], Oak Avenue Shops [6 min]
Oak Avenue Shops (commercial) → City Central Hospital [4 min], Central Fire Station [1 min], Riverside Condos [6 min], Birchwood Place [9 min], Riverside Market [6 min], Northside Junction [3 min]
Northside Junction (road_junction) → City Central Hospital [6 min], Central Fire Station [7 min], Riverside Condos [1 min], Riverside Market [4 min], Oak Avenue Shops [3 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → police police_1
Step 3: CALL-0003 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "police_1", "from_event_id": "EVT-0002", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
I think I heard gunshots near 481 Oak Boulevard! People are running. I'm hiding inside Riverside Condos, please send help!

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Oakwood Apartments             | sev 3 | UNASSIGNED | opened step 2
EVT-0003 | medical    | Oakwood Apartments             | sev 2 | ambulance_2 ETA 6 min | opened step 3
EVT-0004 | crime      | Riverside Condos               | sev 5 | police_1 ETA 12 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Willow Creek Homes             | RETURNING → EVT-0001
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Central Police Station [7 min], Birchwood Place [7 min], Northside Junction [6 min], Central Fire Station [6 min], Hilltop Manor [9 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Riverside Condos [4 min], Northside Junction [7 min], City Central Hospital [6 min]
Central Police Station (police_station) → City Central Hospital [7 min], Willow Creek Homes [2 min], Oakwood Apartments [6 min]
Riverside Condos (residential) → Central Fire Station [4 min], Northside Junction [1 min], Oak Avenue Shops [6 min], Riverside Market [3 min]
Willow Creek Homes (residential) → City Central Hospital [4 min], Central Police Station [2 min], Hilltop Manor [8 min], Birchwood Place [7 min], Oakwood Apartments [6 min]
Hilltop Manor (residential) → Birchwood Place [7 min], Oakwood Apartments [7 min], Willow Creek Homes [8 min], City Central Hospital [9 min]
Birchwood Place (residential) → City Central Hospital [7 min], Hilltop Manor [7 min], Willow Creek Homes [7 min], Oak Avenue Shops [9 min], Oakwood Apartments [10 min]
Oakwood Apartments (residential) → Central Police Station [6 min], Hilltop Manor [7 min], Birchwood Place [10 min], Willow Creek Homes [6 min], City Central Hospital [7 min]
Riverside Market (commercial) → Northside Junction [4 min], Riverside Condos [3 min], Oak Avenue Shops [6 min]
Oak Avenue Shops (commercial) → City Central Hospital [4 min], Central Fire Station [1 min], Riverside Condos [6 min], Birchwood Place [9 min], Riverside Market [6 min], Northside Junction [3 min]
Northside Junction (road_junction) → City Central Hospital [6 min], Central Fire Station [7 min], Riverside Condos [1 min], Riverside Market [4 min], Oak Avenue Shops [3 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → police police_1
Step 3: CALL-0003 → ambulance ambulance_2
Step 4: CALL-0004 → police ?

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
I'd like to report a shoplifter at Oak Avenue Shops on Cedar Boulevard. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Oakwood Apartments             | sev 3 | UNASSIGNED | opened step 2
EVT-0003 | medical    | Oakwood Apartments             | sev 2 | ambulance_2 ETA 6 min | opened step 3
EVT-0004 | crime      | Riverside Condos               | sev 5 | police_1 ETA 12 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Willow Creek Homes             | RETURNING → EVT-0001
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Central Police Station [7 min], Birchwood Place [7 min], Northside Junction [6 min], Central Fire Station [6 min], Hilltop Manor [9 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Riverside Condos [4 min], Northside Junction [7 min], City Central Hospital [6 min]
Central Police Station (police_station) → City Central Hospital [7 min], Willow Creek Homes [2 min], Oakwood Apartments [6 min]
Riverside Condos (residential) → Central Fire Station [4 min], Northside Junction [1 min], Oak Avenue Shops [6 min], Riverside Market [3 min]
Willow Creek Homes (residential) → City Central Hospital [4 min], Central Police Station [2 min], Hilltop Manor [8 min], Birchwood Place [7 min], Oakwood Apartments [6 min]
Hilltop Manor (residential) → Birchwood Place [7 min], Oakwood Apartments [7 min], Willow Creek Homes [8 min], City Central Hospital [9 min]
Birchwood Place (residential) → City Central Hospital [7 min], Hilltop Manor [7 min], Willow Creek Homes [7 min], Oak Avenue Shops [9 min], Oakwood Apartments [10 min]
Oakwood Apartments (residential) → Central Police Station [6 min], Hilltop Manor [7 min], Birchwood Place [10 min], Willow Creek Homes [6 min], City Central Hospital [7 min]
Riverside Market (commercial) → Northside Junction [4 min], Riverside Condos [3 min], Oak Avenue Shops [6 min]
Oak Avenue Shops (commercial) → City Central Hospital [4 min], Central Fire Station [1 min], Riverside Condos [6 min], Birchwood Place [9 min], Riverside Market [6 min], Northside Junction [3 min]
Northside Junction (road_junction) → City Central Hospital [6 min], Central Fire Station [7 min], Riverside Condos [1 min], Riverside Market [4 min], Oak Avenue Shops [3 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ambulance_2
Step 4: CALL-0004 → police ?
Step 5: CALL-0005 → Duplicate of EVT-0004

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Hello, my neighbor fell and hurt her ankle at 290 Maple Boulevard. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Oakwood Apartments             | sev 2 | ambulance_2 ETA 6 min | opened step 3
EVT-0004 | crime      | Riverside Condos               | sev 5 | police_1 ETA 12 min | opened step 4
EVT-0005 | crime      | Oak Avenue Shops               | sev 3 | police_0 ETA 9 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Central Police Station [7 min], Birchwood Place [7 min], Northside Junction [6 min], Central Fire Station [6 min], Hilltop Manor [9 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Riverside Condos [4 min], Northside Junction [7 min], City Central Hospital [6 min]
Central Police Station (police_station) → City Central Hospital [7 min], Willow Creek Homes [2 min], Oakwood Apartments [6 min]
Riverside Condos (residential) → Central Fire Station [4 min], Northside Junction [1 min], Oak Avenue Shops [6 min], Riverside Market [3 min]
Willow Creek Homes (residential) → City Central Hospital [4 min], Central Police Station [2 min], Hilltop Manor [8 min], Birchwood Place [7 min], Oakwood Apartments [6 min]
Hilltop Manor (residential) → Birchwood Place [7 min], Oakwood Apartments [7 min], Willow Creek Homes [8 min], City Central Hospital [9 min]
Birchwood Place (residential) → City Central Hospital [7 min], Hilltop Manor [7 min], Willow Creek Homes [7 min], Oak Avenue Shops [9 min], Oakwood Apartments [10 min]
Oakwood Apartments (residential) → Central Police Station [6 min], Hilltop Manor [7 min], Birchwood Place [10 min], Willow Creek Homes [6 min], City Central Hospital [7 min]
Riverside Market (commercial) → Northside Junction [4 min], Riverside Condos [3 min], Oak Avenue Shops [6 min]
Oak Avenue Shops (commercial) → City Central Hospital [4 min], Central Fire Station [1 min], Riverside Condos [6 min], Birchwood Place [9 min], Riverside Market [6 min], Northside Junction [3 min]
Northside Junction (road_junction) → City Central Hospital [6 min], Central Fire Station [7 min], Riverside Condos [1 min], Riverside Market [4 min], Oak Avenue Shops [3 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → police ?
Step 5: CALL-0005 → Duplicate of EVT-0004
Step 6: CALL-0006 → HOLD (police, waiting for police_0)

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
I just got mugged near Riverside Condos! The guy ran towards Maple Boulevard. He had a knife.

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Oakwood Apartments             | sev 2 | ambulance_2 ETA 6 min | opened step 3
EVT-0004 | crime      | Riverside Condos               | sev 5 | police_1 ETA 12 min | opened step 4
EVT-0005 | crime      | Oak Avenue Shops               | sev 3 | police_0 ETA 9 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Central Police Station [7 min], Birchwood Place [7 min], Northside Junction [6 min], Central Fire Station [6 min], Hilltop Manor [9 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Riverside Condos [4 min], Northside Junction [7 min], City Central Hospital [6 min]
Central Police Station (police_station) → City Central Hospital [7 min], Willow Creek Homes [2 min], Oakwood Apartments [6 min]
Riverside Condos (residential) → Central Fire Station [4 min], Northside Junction [1 min], Oak Avenue Shops [6 min], Riverside Market [3 min]
Willow Creek Homes (residential) → City Central Hospital [4 min], Central Police Station [2 min], Hilltop Manor [8 min], Birchwood Place [7 min], Oakwood Apartments [6 min]
Hilltop Manor (residential) → Birchwood Place [7 min], Oakwood Apartments [7 min], Willow Creek Homes [8 min], City Central Hospital [9 min]
Birchwood Place (residential) → City Central Hospital [7 min], Hilltop Manor [7 min], Willow Creek Homes [7 min], Oak Avenue Shops [9 min], Oakwood Apartments [10 min]
Oakwood Apartments (residential) → Central Police Station [6 min], Hilltop Manor [7 min], Birchwood Place [10 min], Willow Creek Homes [6 min], City Central Hospital [7 min]
Riverside Market (commercial) → Northside Junction [4 min], Riverside Condos [3 min], Oak Avenue Shops [6 min]
Oak Avenue Shops (commercial) → City Central Hospital [4 min], Central Fire Station [1 min], Riverside Condos [6 min], Birchwood Place [9 min], Riverside Market [6 min], Northside Junction [3 min]
Northside Junction (road_junction) → City Central Hospital [6 min], Central Fire Station [7 min], Riverside Condos [1 min], Riverside Market [4 min], Oak Avenue Shops [3 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0004
Step 6: CALL-0006 → HOLD (police, waiting for police_0)
Step 7: CALL-0007 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
I just got mugged near Willow Creek Homes! The guy ran towards River Lane. He had a knife.

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Oakwood Apartments             | sev 2 | ambulance_2 ETA 6 min | opened step 3
EVT-0004 | crime      | Riverside Condos               | sev 5 | police_1 ETA 12 min | opened step 4
EVT-0005 | crime      | Oak Avenue Shops               | sev 3 | police_0 ETA 9 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | Oakwood Apartments             | ON_SCENE → EVT-0003
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Central Police Station [7 min], Birchwood Place [7 min], Northside Junction [6 min], Central Fire Station [6 min], Hilltop Manor [9 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Riverside Condos [4 min], Northside Junction [7 min], City Central Hospital [6 min]
Central Police Station (police_station) → City Central Hospital [7 min], Willow Creek Homes [2 min], Oakwood Apartments [6 min]
Riverside Condos (residential) → Central Fire Station [4 min], Northside Junction [1 min], Oak Avenue Shops [6 min], Riverside Market [3 min]
Willow Creek Homes (residential) → City Central Hospital [4 min], Central Police Station [2 min], Hilltop Manor [8 min], Birchwood Place [7 min], Oakwood Apartments [6 min]
Hilltop Manor (residential) → Birchwood Place [7 min], Oakwood Apartments [7 min], Willow Creek Homes [8 min], City Central Hospital [9 min]
Birchwood Place (residential) → City Central Hospital [7 min], Hilltop Manor [7 min], Willow Creek Homes [7 min], Oak Avenue Shops [9 min], Oakwood Apartments [10 min]
Oakwood Apartments (residential) → Central Police Station [6 min], Hilltop Manor [7 min], Birchwood Place [10 min], Willow Creek Homes [6 min], City Central Hospital [7 min]
Riverside Market (commercial) → Northside Junction [4 min], Riverside Condos [3 min], Oak Avenue Shops [6 min]
Oak Avenue Shops (commercial) → City Central Hospital [4 min], Central Fire Station [1 min], Riverside Condos [6 min], Birchwood Place [9 min], Riverside Market [6 min], Northside Junction [3 min]
Northside Junction (road_junction) → City Central Hospital [6 min], Central Fire Station [7 min], Riverside Condos [1 min], Riverside Market [4 min], Oak Avenue Shops [3 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → HOLD (police, waiting for police_0)
Step 7: CALL-0007 → Duplicate of EVT-0003
Step 8: CALL-0008 → Duplicate of EVT-0004

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
I'd like to report a shoplifter at Riverside Condos on Oak Boulevard. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0003 | medical    | Oakwood Apartments             | sev 2 | ambulance_2 ETA 6 min | opened step 3
EVT-0004 | crime      | Riverside Condos               | sev 5 | police_1 ETA 12 min | opened step 4
EVT-0005 | crime      | Oak Avenue Shops               | sev 3 | police_0 ETA 9 min | opened step 6
EVT-0006 | crime      | Willow Creek Homes             | sev 3 | HELD → police_0 | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0005
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | Oakwood Apartments             | ON_SCENE → EVT-0003
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Central Police Station [7 min], Birchwood Place [7 min], Northside Junction [6 min], Central Fire Station [6 min], Hilltop Manor [9 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Riverside Condos [4 min], Northside Junction [7 min], City Central Hospital [6 min]
Central Police Station (police_station) → City Central Hospital [7 min], Willow Creek Homes [2 min], Oakwood Apartments [6 min]
Riverside Condos (residential) → Central Fire Station [4 min], Northside Junction [1 min], Oak Avenue Shops [6 min], Riverside Market [3 min]
Willow Creek Homes (residential) → City Central Hospital [4 min], Central Police Station [2 min], Hilltop Manor [8 min], Birchwood Place [7 min], Oakwood Apartments [6 min]
Hilltop Manor (residential) → Birchwood Place [7 min], Oakwood Apartments [7 min], Willow Creek Homes [8 min], City Central Hospital [9 min]
Birchwood Place (residential) → City Central Hospital [7 min], Hilltop Manor [7 min], Willow Creek Homes [7 min], Oak Avenue Shops [9 min], Oakwood Apartments [10 min]
Oakwood Apartments (residential) → Central Police Station [6 min], Hilltop Manor [7 min], Birchwood Place [10 min], Willow Creek Homes [6 min], City Central Hospital [7 min]
Riverside Market (commercial) → Northside Junction [4 min], Riverside Condos [3 min], Oak Avenue Shops [6 min]
Oak Avenue Shops (commercial) → City Central Hospital [4 min], Central Fire Station [1 min], Riverside Condos [6 min], Birchwood Place [9 min], Riverside Market [6 min], Northside Junction [3 min]
Northside Junction (road_junction) → City Central Hospital [6 min], Central Fire Station [7 min], Riverside Condos [1 min], Riverside Market [4 min], Oak Avenue Shops [3 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0003
Step 8: CALL-0008 → Duplicate of EVT-0004
Step 9: CALL-0009 → HOLD (police, waiting for police_0)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "police_0", "from_event_id": "EVT-0005", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Multi-car pileup on Cedar Boulevard near Oak Avenue Shops! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Riverside Condos               | sev 5 | police_1 ETA 12 min | opened step 4
EVT-0005 | crime      | Oak Avenue Shops               | sev 3 | HELD → police_0 | opened step 6
EVT-0006 | crime      | Willow Creek Homes             | sev 3 | HELD → police_0 | opened step 9
EVT-0007 | crime      | Riverside Condos               | sev 4 | police_0 ETA 12 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0007
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | Oakwood Apartments             | RETURNING → EVT-0003
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Central Police Station [7 min], Birchwood Place [7 min], Northside Junction [6 min], Central Fire Station [6 min], Hilltop Manor [9 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Riverside Condos [4 min], Northside Junction [7 min], City Central Hospital [6 min]
Central Police Station (police_station) → City Central Hospital [7 min], Willow Creek Homes [2 min], Oakwood Apartments [6 min]
Riverside Condos (residential) → Central Fire Station [4 min], Northside Junction [1 min], Oak Avenue Shops [6 min], Riverside Market [3 min]
Willow Creek Homes (residential) → City Central Hospital [4 min], Central Police Station [2 min], Hilltop Manor [8 min], Birchwood Place [7 min], Oakwood Apartments [6 min]
Hilltop Manor (residential) → Birchwood Place [7 min], Oakwood Apartments [7 min], Willow Creek Homes [8 min], City Central Hospital [9 min]
Birchwood Place (residential) → City Central Hospital [7 min], Hilltop Manor [7 min], Willow Creek Homes [7 min], Oak Avenue Shops [9 min], Oakwood Apartments [10 min]
Oakwood Apartments (residential) → Central Police Station [6 min], Hilltop Manor [7 min], Birchwood Place [10 min], Willow Creek Homes [6 min], City Central Hospital [7 min]
Riverside Market (commercial) → Northside Junction [4 min], Riverside Condos [3 min], Oak Avenue Shops [6 min]
Oak Avenue Shops (commercial) → City Central Hospital [4 min], Central Fire Station [1 min], Riverside Condos [6 min], Birchwood Place [9 min], Riverside Market [6 min], Northside Junction [3 min]
Northside Junction (road_junction) → City Central Hospital [6 min], Central Fire Station [7 min], Riverside Condos [1 min], Riverside Market [4 min], Oak Avenue Shops [3 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → Duplicate of EVT-0004
Step 9: CALL-0009 → HOLD (police, waiting for police_0)
Step 10: CALL-0010 → police ?

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}