[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
There's a massive fire — the whole block near Pinecrest Homes is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 2 | fire_5 ETA 14 min | opened step 1
EVT-0004 | fire       | Pinecrest Homes                | sev 3 | fire_6 ETA 10 min | opened step 6
EVT-0006 | accident   | Willow Creek Homes             | sev 4 | ambulance_4 ETA 6 min | opened step 8
EVT-0007 | fire       | Riverside Market               | sev 4 | fire_7 ETA 15 min | opened step 9
EVT-0008 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 10 min | opened step 10
EVT-0009 | accident   | Willow Creek Homes             | sev 4 | ambulance_2 ETA 6 min | opened step 12
EVT-0010 | crime      | Willow Creek Homes             | sev 4 | police_1 ETA 6 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Lakeview Residences            | RETURNING → EVT-0005
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0010
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | Willow Creek Homes             | ON_SCENE → EVT-0006
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [7 min], Riverside Market [7 min], Southbound Overpass [7 min], Downtown Precinct [7 min], Westside Fire Department [17 min]
Westside Fire Department (fire_station) → Riverside General Hospital [17 min], Central Plaza [8 min], Pinecrest Homes [10 min], Willow Creek Homes [15 min], Southbound Overpass [13 min], Downtown Precinct [20 min], Riverside Market [16 min]
Downtown Precinct (police_station) → Riverside General Hospital [7 min], Lakeview Residences [4 min], Riverside Market [4 min], Westside Fire Department [20 min]
Willow Creek Homes (residential) → Riverside General Hospital [7 min], Westside Fire Department [15 min], Riverside Market [3 min], Central Plaza [7 min], Southbound Overpass [8 min], Lakeview Residences [6 min], Pinecrest Homes [9 min]
Lakeview Residences (residential) → Downtown Precinct [4 min], Riverside Market [5 min], Willow Creek Homes [6 min], Southbound Overpass [15 min]
Pinecrest Homes (residential) → Westside Fire Department [10 min], Central Plaza [4 min], Willow Creek Homes [9 min], Riverside Market [11 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Downtown Precinct [4 min], Willow Creek Homes [3 min], Lakeview Residences [5 min], Pinecrest Homes [11 min], Westside Fire Department [16 min], Central Plaza [8 min], Southbound Overpass [11 min]
Central Plaza (commercial) → Westside Fire Department [8 min], Willow Creek Homes [7 min], Pinecrest Homes [4 min], Riverside Market [8 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Riverside General Hospital [7 min], Westside Fire Department [13 min], Willow Creek Homes [8 min], Central Plaza [11 min], Riverside Market [11 min], Lakeview Residences [15 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0007
Step 12: CALL-0012 → ambulance ambulance_2
Step 13: CALL-0013 → police police_1

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
There's been some kind of mass incident at Willow Creek Homes — multiple people down, some not moving. We need everything, Elm Drive entrance.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 2 | fire_5 ETA 14 min | opened step 1
EVT-0004 | fire       | Pinecrest Homes                | sev 3 | fire_6 ETA 10 min | opened step 6
EVT-0006 | accident   | Willow Creek Homes             | sev 4 | ambulance_4 ETA 6 min | opened step 8
EVT-0007 | fire       | Riverside Market               | sev 4 | fire_7 ETA 15 min | opened step 9
EVT-0008 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 10 min | opened step 10
EVT-0009 | accident   | Willow Creek Homes             | sev 4 | ambulance_2 ETA 6 min | opened step 12
EVT-0010 | crime      | Willow Creek Homes             | sev 4 | police_1 ETA 6 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0010
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | Willow Creek Homes             | ON_SCENE → EVT-0006
fire_5          | fire       | Willow Creek Homes             | ON_SCENE → EVT-0001
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [7 min], Riverside Market [7 min], Southbound Overpass [7 min], Downtown Precinct [7 min], Westside Fire Department [17 min]
Westside Fire Department (fire_station) → Riverside General Hospital [17 min], Central Plaza [8 min], Pinecrest Homes [10 min], Willow Creek Homes [15 min], Southbound Overpass [13 min], Downtown Precinct [20 min], Riverside Market [16 min]
Downtown Precinct (police_station) → Riverside General Hospital [7 min], Lakeview Residences [4 min], Riverside Market [4 min], Westside Fire Department [20 min]
Willow Creek Homes (residential) → Riverside General Hospital [7 min], Westside Fire Department [15 min], Riverside Market [3 min], Central Plaza [7 min], Southbound Overpass [8 min], Lakeview Residences [6 min], Pinecrest Homes [9 min]
Lakeview Residences (residential) → Downtown Precinct [4 min], Riverside Market [5 min], Willow Creek Homes [6 min], Southbound Overpass [15 min]
Pinecrest Homes (residential) → Westside Fire Department [10 min], Central Plaza [4 min], Willow Creek Homes [9 min], Riverside Market [11 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Downtown Precinct [4 min], Willow Creek Homes [3 min], Lakeview Residences [5 min], Pinecrest Homes [11 min], Westside Fire Department [16 min], Central Plaza [8 min], Southbound Overpass [11 min]
Central Plaza (commercial) → Westside Fire Department [8 min], Willow Creek Homes [7 min], Pinecrest Homes [4 min], Riverside Market [8 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Riverside General Hospital [7 min], Westside Fire Department [13 min], Willow Creek Homes [8 min], Central Plaza [11 min], Riverside Market [11 min], Lakeview Residences [15 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → ambulance ambulance_2
Step 13: CALL-0013 → police police_1
Step 14: CALL-0014 → Duplicate of EVT-0004

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
Someone fainted at Riverside Market. They're breathing okay now but look really pale. We're on Main Drive.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Willow Creek Homes             | sev 2 | fire_5 ETA 14 min | opened step 1
EVT-0004 | fire       | Pinecrest Homes                | sev 3 | fire_6 ETA 10 min | opened step 6
EVT-0007 | fire       | Riverside Market               | sev 4 | fire_7 ETA 15 min | opened step 9
EVT-0008 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 10 min | opened step 10
EVT-0009 | accident   | Willow Creek Homes             | sev 4 | ambulance_2 ETA 6 min | opened step 12
EVT-0010 | crime      | Willow Creek Homes             | sev 4 | police_1 ETA 6 min | opened step 13
EVT-0011 | medical    | Willow Creek Homes             | sev 4 | HELD → ambulance_4 | opened step 15

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0010
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | Willow Creek Homes             | RETURNING → EVT-0006
fire_5          | fire       | Willow Creek Homes             | ON_SCENE → EVT-0001
fire_6          | fire       | Pinecrest Homes                | ON_SCENE → EVT-0004
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [7 min], Riverside Market [7 min], Southbound Overpass [7 min], Downtown Precinct [7 min], Westside Fire Department [17 min]
Westside Fire Department (fire_station) → Riverside General Hospital [17 min], Central Plaza [8 min], Pinecrest Homes [10 min], Willow Creek Homes [15 min], Southbound Overpass [13 min], Downtown Precinct [20 min], Riverside Market [16 min]
Downtown Precinct (police_station) → Riverside General Hospital [7 min], Lakeview Residences [4 min], Riverside Market [4 min], Westside Fire Department [20 min]
Willow Creek Homes (residential) → Riverside General Hospital [7 min], Westside Fire Department [15 min], Riverside Market [3 min], Central Plaza [7 min], Southbound Overpass [8 min], Lakeview Residences [6 min], Pinecrest Homes [9 min]
Lakeview Residences (residential) → Downtown Precinct [4 min], Riverside Market [5 min], Willow Creek Homes [6 min], Southbound Overpass [15 min]
Pinecrest Homes (residential) → Westside Fire Department [10 min], Central Plaza [4 min], Willow Creek Homes [9 min], Riverside Market [11 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Downtown Precinct [4 min], Willow Creek Homes [3 min], Lakeview Residences [5 min], Pinecrest Homes [11 min], Westside Fire Department [16 min], Central Plaza [8 min], Southbound Overpass [11 min]
Central Plaza (commercial) → Westside Fire Department [8 min], Willow Creek Homes [7 min], Pinecrest Homes [4 min], Riverside Market [8 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Riverside General Hospital [7 min], Westside Fire Department [13 min], Willow Creek Homes [8 min], Central Plaza [11 min], Riverside Market [11 min], Lakeview Residences [15 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → police police_1
Step 14: CALL-0014 → Duplicate of EVT-0004
Step 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_4)

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
Bad crash on Elm Drive! Car flipped over near Willow Creek Homes. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Pinecrest Homes                | sev 3 | fire_6 ETA 10 min | opened step 6
EVT-0007 | fire       | Riverside Market               | sev 4 | fire_7 ETA 15 min | opened step 9
EVT-0008 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 10 min | opened step 10
EVT-0009 | accident   | Willow Creek Homes             | sev 4 | ambulance_2 ETA 6 min | opened step 12
EVT-0010 | crime      | Willow Creek Homes             | sev 4 | police_1 ETA 6 min | opened step 13
EVT-0011 | medical    | Willow Creek Homes             | sev 4 | HELD → ambulance_4 | opened step 15
EVT-0012 | medical    | Riverside Market               | sev 4 | HELD → ambulance_4 | opened step 16

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0010
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | Willow Creek Homes             | RETURNING → EVT-0006
fire_5          | fire       | Willow Creek Homes             | RETURNING → EVT-0001
fire_6          | fire       | Pinecrest Homes                | ON_SCENE → EVT-0004
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [7 min], Riverside Market [7 min], Southbound Overpass [7 min], Downtown Precinct [7 min], Westside Fire Department [17 min]
Westside Fire Department (fire_station) → Riverside General Hospital [17 min], Central Plaza [8 min], Pinecrest Homes [10 min], Willow Creek Homes [15 min], Southbound Overpass [13 min], Downtown Precinct [20 min], Riverside Market [16 min]
Downtown Precinct (police_station) → Riverside General Hospital [7 min], Lakeview Residences [4 min], Riverside Market [4 min], Westside Fire Department [20 min]
Willow Creek Homes (residential) → Riverside General Hospital [7 min], Westside Fire Department [15 min], Riverside Market [3 min], Central Plaza [7 min], Southbound Overpass [8 min], Lakeview Residences [6 min], Pinecrest Homes [9 min]
Lakeview Residences (residential) → Downtown Precinct [4 min], Riverside Market [5 min], Willow Creek Homes [6 min], Southbound Overpass [15 min]
Pinecrest Homes (residential) → Westside Fire Department [10 min], Central Plaza [4 min], Willow Creek Homes [9 min], Riverside Market [11 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Downtown Precinct [4 min], Willow Creek Homes [3 min], Lakeview Residences [5 min], Pinecrest Homes [11 min], Westside Fire Department [16 min], Central Plaza [8 min], Southbound Overpass [11 min]
Central Plaza (commercial) → Westside Fire Department [8 min], Willow Creek Homes [7 min], Pinecrest Homes [4 min], Riverside Market [8 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Riverside General Hospital [7 min], Westside Fire Department [13 min], Willow Creek Homes [8 min], Central Plaza [11 min], Riverside Market [11 min], Lakeview Residences [15 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → Duplicate of EVT-0004
Step 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_4)
Step 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_4)

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
There's been some kind of mass incident at Central Plaza — multiple people down, some not moving. We need everything, Lake Street entrance.

=== ACTIVE EVENTS ===
EVT-0007 | fire       | Riverside Market               | sev 4 | fire_7 ETA 15 min | opened step 9
EVT-0008 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 10 min | opened step 10
EVT-0009 | accident   | Willow Creek Homes             | sev 4 | ambulance_2 ETA 6 min | opened step 12
EVT-0010 | crime      | Willow Creek Homes             | sev 4 | police_1 ETA 6 min | opened step 13
EVT-0011 | medical    | Willow Creek Homes             | sev 4 | ambulance_4 ETA 6 min | opened step 15
EVT-0012 | medical    | Riverside Market               | sev 4 | HELD → ambulance_4 | opened step 16
EVT-0013 | accident   | Willow Creek Homes             | sev 3 | HELD → ambulance_4 | opened step 17

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0010
ambulance_2     | ambulance  | Willow Creek Homes             | ON_SCENE → EVT-0009
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0011
fire_5          | fire       | Willow Creek Homes             | RETURNING → EVT-0001
fire_6          | fire       | Pinecrest Homes                | RETURNING → EVT-0004
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [7 min], Riverside Market [7 min], Southbound Overpass [7 min], Downtown Precinct [7 min], Westside Fire Department [17 min]
Westside Fire Department (fire_station) → Riverside General Hospital [17 min], Central Plaza [8 min], Pinecrest Homes [10 min], Willow Creek Homes [15 min], Southbound Overpass [13 min], Downtown Precinct [20 min], Riverside Market [16 min]
Downtown Precinct (police_station) → Riverside General Hospital [7 min], Lakeview Residences [4 min], Riverside Market [4 min], Westside Fire Department [20 min]
Willow Creek Homes (residential) → Riverside General Hospital [7 min], Westside Fire Department [15 min], Riverside Market [3 min], Central Plaza [7 min], Southbound Overpass [8 min], Lakeview Residences [6 min], Pinecrest Homes [9 min]
Lakeview Residences (residential) → Downtown Precinct [4 min], Riverside Market [5 min], Willow Creek Homes [6 min], Southbound Overpass [15 min]
Pinecrest Homes (residential) → Westside Fire Department [10 min], Central Plaza [4 min], Willow Creek Homes [9 min], Riverside Market [11 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Downtown Precinct [4 min], Willow Creek Homes [3 min], Lakeview Residences [5 min], Pinecrest Homes [11 min], Westside Fire Department [16 min], Central Plaza [8 min], Southbound Overpass [11 min]
Central Plaza (commercial) → Westside Fire Department [8 min], Willow Creek Homes [7 min], Pinecrest Homes [4 min], Riverside Market [8 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Riverside General Hospital [7 min], Westside Fire Department [13 min], Willow Creek Homes [8 min], Central Plaza [11 min], Riverside Market [11 min], Lakeview Residences [15 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_4)
Step 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_4)
Step 17: CALL-0017 → HOLD (ambulance, waiting for ambulance_4)

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
I think I heard gunshots near 600 Lake Street! People are running. I'm hiding inside Central Plaza, please send help!

=== ACTIVE EVENTS ===
EVT-0007 | fire       | Riverside Market               | sev 4 | fire_7 ETA 15 min | opened step 9
EVT-0008 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 10 min | opened step 10
EVT-0009 | accident   | Willow Creek Homes             | sev 4 | ambulance_2 ETA 6 min | opened step 12
EVT-0010 | crime      | Willow Creek Homes             | sev 4 | police_1 ETA 6 min | opened step 13
EVT-0011 | medical    | Willow Creek Homes             | sev 4 | ambulance_4 ETA 6 min | opened step 15
EVT-0012 | medical    | Riverside Market               | sev 4 | HELD → ambulance_4 | opened step 16
EVT-0013 | accident   | Willow Creek Homes             | sev 3 | HELD → ambulance_4 | opened step 17
EVT-0014 | medical    | Central Plaza                  | sev 4 | HELD → ambulance_2 | opened step 18

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Willow Creek Homes             | ON_SCENE → EVT-0010
ambulance_2     | ambulance  | Willow Creek Homes             | ON_SCENE → EVT-0009
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0011
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Pinecrest Homes                | RETURNING → EVT-0004
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [7 min], Riverside Market [7 min], Southbound Overpass [7 min], Downtown Precinct [7 min], Westside Fire Department [17 min]
Westside Fire Department (fire_station) → Riverside General Hospital [17 min], Central Plaza [8 min], Pinecrest Homes [10 min], Willow Creek Homes [15 min], Southbound Overpass [13 min], Downtown Precinct [20 min], Riverside Market [16 min]
Downtown Precinct (police_station) → Riverside General Hospital [7 min], Lakeview Residences [4 min], Riverside Market [4 min], Westside Fire Department [20 min]
Willow Creek Homes (residential) → Riverside General Hospital [7 min], Westside Fire Department [15 min], Riverside Market [3 min], Central Plaza [7 min], Southbound Overpass [8 min], Lakeview Residences [6 min], Pinecrest Homes [9 min]
Lakeview Residences (residential) → Downtown Precinct [4 min], Riverside Market [5 min], Willow Creek Homes [6 min], Southbound Overpass [15 min]
Pinecrest Homes (residential) → Westside Fire Department [10 min], Central Plaza [4 min], Willow Creek Homes [9 min], Riverside Market [11 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Downtown Precinct [4 min], Willow Creek Homes [3 min], Lakeview Residences [5 min], Pinecrest Homes [11 min], Westside Fire Department [16 min], Central Plaza [8 min], Southbound Overpass [11 min]
Central Plaza (commercial) → Westside Fire Department [8 min], Willow Creek Homes [7 min], Pinecrest Homes [4 min], Riverside Market [8 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Riverside General Hospital [7 min], Westside Fire Department [13 min], Willow Creek Homes [8 min], Central Plaza [11 min], Riverside Market [11 min], Lakeview Residences [15 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_4)
Step 17: CALL-0017 → HOLD (ambulance, waiting for ambulance_4)
Step 18: CALL-0018 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
I just got mugged near Willow Creek Homes! The guy ran towards Spring Road. He had a knife.

=== ACTIVE EVENTS ===
EVT-0007 | fire       | Riverside Market               | sev 4 | fire_7 ETA 15 min | opened step 9
EVT-0008 | medical    | Lakeview Residences            | sev 4 | ambulance_3 ETA 10 min | opened step 10
EVT-0010 | crime      | Willow Creek Homes             | sev 4 | police_1 ETA 6 min | opened step 13
EVT-0011 | medical    | Willow Creek Homes             | sev 4 | ambulance_4 ETA 6 min | opened step 15
EVT-0012 | medical    | Riverside Market               | sev 4 | HELD → ambulance_4 | opened step 16
EVT-0013 | accident   | Willow Creek Homes             | sev 3 | HELD → ambulance_4 | opened step 17
EVT-0014 | medical    | Central Plaza                  | sev 4 | HELD → ambulance_2 | opened step 18
EVT-0015 | crime      | Central Plaza                  | sev 5 | police_0 ETA 11 min | opened step 19

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0015
police_1        | police     | Willow Creek Homes             | ON_SCENE → EVT-0010
ambulance_2     | ambulance  | Willow Creek Homes             | RETURNING → EVT-0009
ambulance_3     | ambulance  | Lakeview Residences            | ON_SCENE → EVT-0008
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0011
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [7 min], Riverside Market [7 min], Southbound Overpass [7 min], Downtown Precinct [7 min], Westside Fire Department [17 min]
Westside Fire Department (fire_station) → Riverside General Hospital [17 min], Central Plaza [8 min], Pinecrest Homes [10 min], Willow Creek Homes [15 min], Southbound Overpass [13 min], Downtown Precinct [20 min], Riverside Market [16 min]
Downtown Precinct (police_station) → Riverside General Hospital [7 min], Lakeview Residences [4 min], Riverside Market [4 min], Westside Fire Department [20 min]
Willow Creek Homes (residential) → Riverside General Hospital [7 min], Westside Fire Department [15 min], Riverside Market [3 min], Central Plaza [7 min], Southbound Overpass [8 min], Lakeview Residences [6 min], Pinecrest Homes [9 min]
Lakeview Residences (residential) → Downtown Precinct [4 min], Riverside Market [5 min], Willow Creek Homes [6 min], Southbound Overpass [15 min]
Pinecrest Homes (residential) → Westside Fire Department [10 min], Central Plaza [4 min], Willow Creek Homes [9 min], Riverside Market [11 min]
Riverside Market (commercial) → Riverside General Hospital [7 min], Downtown Precinct [4 min], Willow Creek Homes [3 min], Lakeview Residences [5 min], Pinecrest Homes [11 min], Westside Fire Department [16 min], Central Plaza [8 min], Southbound Overpass [11 min]
Central Plaza (commercial) → Westside Fire Department [8 min], Willow Creek Homes [7 min], Pinecrest Homes [4 min], Riverside Market [8 min], Southbound Overpass [11 min]
Southbound Overpass (road_junction) → Riverside General Hospital [7 min], Westside Fire Department [13 min], Willow Creek Homes [8 min], Central Plaza [11 min], Riverside Market [11 min], Lakeview Residences [15 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → HOLD (ambulance, waiting for ambulance_4)
Step 18: CALL-0018 → HOLD (ambulance, waiting for ambulance_2)
Step 19: CALL-0019 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0010", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Active shooter at Aspen Ridge! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Westside Fire Department       | FREE
fire_5          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Westside Fire Department [5 min], Central Plaza [7 min], Cedar Park Village [8 min], Westway Intersection [9 min], Aspen Ridge [15 min]
Westside Fire Department (fire_station) → Riverside General Hospital [5 min], Westway Intersection [4 min], Cedar Park Village [4 min], Central Plaza [4 min]
Metro Police HQ (police_station) → Downtown Mall [3 min], Central Crossroads [4 min], Aspen Ridge [3 min], Magnolia Gardens [3 min], Hilltop Manor [3 min], Cedar Park Village [8 min]
Hilltop Manor (residential) → Aspen Ridge [3 min], Metro Police HQ [3 min], Downtown Mall [4 min], Central Crossroads [8 min], Westway Intersection [9 min]
Cedar Park Village (residential) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Westway Intersection [1 min], Magnolia Gardens [8 min], Metro Police HQ [8 min], Central Crossroads [9 min]
Aspen Ridge (residential) → Riverside General Hospital [15 min], Metro Police HQ [3 min], Hilltop Manor [3 min], Downtown Mall [4 min], Westway Intersection [8 min]
Magnolia Gardens (residential) → Metro Police HQ [3 min], Cedar Park Village [8 min], Downtown Mall [2 min], Central Crossroads [4 min], Westway Intersection [8 min]
Downtown Mall (commercial) → Metro Police HQ [3 min], Hilltop Manor [4 min], Aspen Ridge [4 min], Magnolia Gardens [2 min], Central Crossroads [1 min]
Central Plaza (commercial) → Riverside General Hospital [7 min], Westside Fire Department [4 min], Central Crossroads [12 min]
Central Crossroads (road_junction) → Metro Police HQ [4 min], Hilltop Manor [8 min], Cedar Park Village [9 min], Magnolia Gardens [4 min], Downtown Mall [1 min], Central Plaza [12 min]
Westway Intersection (road_junction) → Riverside General Hospital [9 min], Westside Fire Department [4 min], Hilltop Manor [9 min], Cedar Park Village [1 min], Aspen Ridge [8 min], Magnolia Gardens [8 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's a fight outside Hilltop Manor on Sunset Lane. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Aspen Ridge                    | sev 3 | police_0 ETA 3 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Westside Fire Department       | FREE
fire_5          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Westside Fire Department [5 min], Central Plaza [7 min], Cedar Park Village [8 min], Westway Intersection [9 min], Aspen Ridge [15 min]
Westside Fire Department (fire_station) → Riverside General Hospital [5 min], Westway Intersection [4 min], Cedar Park Village [4 min], Central Plaza [4 min]
Metro Police HQ (police_station) → Downtown Mall [3 min], Central Crossroads [4 min], Aspen Ridge [3 min], Magnolia Gardens [3 min], Hilltop Manor [3 min], Cedar Park Village [8 min]
Hilltop Manor (residential) → Aspen Ridge [3 min], Metro Police HQ [3 min], Downtown Mall [4 min], Central Crossroads [8 min], Westway Intersection [9 min]
Cedar Park Village (residential) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Westway Intersection [1 min], Magnolia Gardens [8 min], Metro Police HQ [8 min], Central Crossroads [9 min]
Aspen Ridge (residential) → Riverside General Hospital [15 min], Metro Police HQ [3 min], Hilltop Manor [3 min], Downtown Mall [4 min], Westway Intersection [8 min]
Magnolia Gardens (residential) → Metro Police HQ [3 min], Cedar Park Village [8 min], Downtown Mall [2 min], Central Crossroads [4 min], Westway Intersection [8 min]
Downtown Mall (commercial) → Metro Police HQ [3 min], Hilltop Manor [4 min], Aspen Ridge [4 min], Magnolia Gardens [2 min], Central Crossroads [1 min]
Central Plaza (commercial) → Riverside General Hospital [7 min], Westside Fire Department [4 min], Central Crossroads [12 min]
Central Crossroads (road_junction) → Metro Police HQ [4 min], Hilltop Manor [8 min], Cedar Park Village [9 min], Magnolia Gardens [4 min], Downtown Mall [1 min], Central Plaza [12 min]
Westway Intersection (road_junction) → Riverside General Hospital [9 min], Westside Fire Department [4 min], Hilltop Manor [9 min], Cedar Park Village [1 min], Aspen Ridge [8 min], Magnolia Gardens [8 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
I think I heard gunshots near 372 Sunset Lane! People are running. I'm hiding inside Hilltop Manor, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Aspen Ridge                    | sev 3 | police_0 ETA 3 min | opened step 1
EVT-0002 | crime      | Hilltop Manor                  | sev 3 | police_1 ETA 3 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Westside Fire Department       | FREE
fire_5          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Westside Fire Department [5 min], Central Plaza [7 min], Cedar Park Village [8 min], Westway Intersection [9 min], Aspen Ridge [15 min]
Westside Fire Department (fire_station) → Riverside General Hospital [5 min], Westway Intersection [4 min], Cedar Park Village [4 min], Central Plaza [4 min]
Metro Police HQ (police_station) → Downtown Mall [3 min], Central Crossroads [4 min], Aspen Ridge [3 min], Magnolia Gardens [3 min], Hilltop Manor [3 min], Cedar Park Village [8 min]
Hilltop Manor (residential) → Aspen Ridge [3 min], Metro Police HQ [3 min], Downtown Mall [4 min], Central Crossroads [8 min], Westway Intersection [9 min]
Cedar Park Village (residential) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Westway Intersection [1 min], Magnolia Gardens [8 min], Metro Police HQ [8 min], Central Crossroads [9 min]
Aspen Ridge (residential) → Riverside General Hospital [15 min], Metro Police HQ [3 min], Hilltop Manor [3 min], Downtown Mall [4 min], Westway Intersection [8 min]
Magnolia Gardens (residential) → Metro Police HQ [3 min], Cedar Park Village [8 min], Downtown Mall [2 min], Central Crossroads [4 min], Westway Intersection [8 min]
Downtown Mall (commercial) → Metro Police HQ [3 min], Hilltop Manor [4 min], Aspen Ridge [4 min], Magnolia Gardens [2 min], Central Crossroads [1 min]
Central Plaza (commercial) → Riverside General Hospital [7 min], Westside Fire Department [4 min], Central Crossroads [12 min]
Central Crossroads (road_junction) → Metro Police HQ [4 min], Hilltop Manor [8 min], Cedar Park Village [9 min], Magnolia Gardens [4 min], Downtown Mall [1 min], Central Plaza [12 min]
Westway Intersection (road_junction) → Riverside General Hospital [9 min], Westside Fire Department [4 min], Hilltop Manor [9 min], Cedar Park Village [1 min], Aspen Ridge [8 min], Magnolia Gardens [8 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "police_0", "from_event_id": "EVT-0001", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's a fire at 957 Sunset Lane! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Aspen Ridge                    | sev 3 | UNASSIGNED | opened step 1
EVT-0002 | crime      | Hilltop Manor                  | sev 3 | police_1 ETA 3 min | opened step 2
EVT-0003 | crime      | Hilltop Manor                  | sev 4 | police_0 ETA 3 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Westside Fire Department       | FREE
fire_5          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Westside Fire Department [5 min], Central Plaza [7 min], Cedar Park Village [8 min], Westway Intersection [9 min], Aspen Ridge [15 min]
Westside Fire Department (fire_station) → Riverside General Hospital [5 min], Westway Intersection [4 min], Cedar Park Village [4 min], Central Plaza [4 min]
Metro Police HQ (police_station) → Downtown Mall [3 min], Central Crossroads [4 min], Aspen Ridge [3 min], Magnolia Gardens [3 min], Hilltop Manor [3 min], Cedar Park Village [8 min]
Hilltop Manor (residential) → Aspen Ridge [3 min], Metro Police HQ [3 min], Downtown Mall [4 min], Central Crossroads [8 min], Westway Intersection [9 min]
Cedar Park Village (residential) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Westway Intersection [1 min], Magnolia Gardens [8 min], Metro Police HQ [8 min], Central Crossroads [9 min]
Aspen Ridge (residential) → Riverside General Hospital [15 min], Metro Police HQ [3 min], Hilltop Manor [3 min], Downtown Mall [4 min], Westway Intersection [8 min]
Magnolia Gardens (residential) → Metro Police HQ [3 min], Cedar Park Village [8 min], Downtown Mall [2 min], Central Crossroads [4 min], Westway Intersection [8 min]
Downtown Mall (commercial) → Metro Police HQ [3 min], Hilltop Manor [4 min], Aspen Ridge [4 min], Magnolia Gardens [2 min], Central Crossroads [1 min]
Central Plaza (commercial) → Riverside General Hospital [7 min], Westside Fire Department [4 min], Central Crossroads [12 min]
Central Crossroads (road_junction) → Metro Police HQ [4 min], Hilltop Manor [8 min], Cedar Park Village [9 min], Magnolia Gardens [4 min], Downtown Mall [1 min], Central Plaza [12 min]
Westway Intersection (road_junction) → Riverside General Hospital [9 min], Westside Fire Department [4 min], Hilltop Manor [9 min], Cedar Park Village [1 min], Aspen Ridge [8 min], Magnolia Gardens [8 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → police police_1
Step 3: CALL-0003 → police ?

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
I just got mugged near Central Plaza! The guy ran towards Sunset Road. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Aspen Ridge                    | sev 3 | UNASSIGNED | opened step 1
EVT-0002 | crime      | Hilltop Manor                  | sev 3 | police_1 ETA 3 min | opened step 2
EVT-0003 | crime      | Hilltop Manor                  | sev 4 | police_0 ETA 3 min | opened step 3
EVT-0004 | fire       | Hilltop Manor                  | sev 4 | fire_4 ETA 13 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_1        | police     | Hilltop Manor                  | ON_SCENE → EVT-0002
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Westside Fire Department [5 min], Central Plaza [7 min], Cedar Park Village [8 min], Westway Intersection [9 min], Aspen Ridge [15 min]
Westside Fire Department (fire_station) → Riverside General Hospital [5 min], Westway Intersection [4 min], Cedar Park Village [4 min], Central Plaza [4 min]
Metro Police HQ (police_station) → Downtown Mall [3 min], Central Crossroads [4 min], Aspen Ridge [3 min], Magnolia Gardens [3 min], Hilltop Manor [3 min], Cedar Park Village [8 min]
Hilltop Manor (residential) → Aspen Ridge [3 min], Metro Police HQ [3 min], Downtown Mall [4 min], Central Crossroads [8 min], Westway Intersection [9 min]
Cedar Park Village (residential) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Westway Intersection [1 min], Magnolia Gardens [8 min], Metro Police HQ [8 min], Central Crossroads [9 min]
Aspen Ridge (residential) → Riverside General Hospital [15 min], Metro Police HQ [3 min], Hilltop Manor [3 min], Downtown Mall [4 min], Westway Intersection [8 min]
Magnolia Gardens (residential) → Metro Police HQ [3 min], Cedar Park Village [8 min], Downtown Mall [2 min], Central Crossroads [4 min], Westway Intersection [8 min]
Downtown Mall (commercial) → Metro Police HQ [3 min], Hilltop Manor [4 min], Aspen Ridge [4 min], Magnolia Gardens [2 min], Central Crossroads [1 min]
Central Plaza (commercial) → Riverside General Hospital [7 min], Westside Fire Department [4 min], Central Crossroads [12 min]
Central Crossroads (road_junction) → Metro Police HQ [4 min], Hilltop Manor [8 min], Cedar Park Village [9 min], Magnolia Gardens [4 min], Downtown Mall [1 min], Central Plaza [12 min]
Westway Intersection (road_junction) → Riverside General Hospital [9 min], Westside Fire Department [4 min], Hilltop Manor [9 min], Cedar Park Village [1 min], Aspen Ridge [8 min], Magnolia Gardens [8 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → police police_1
Step 3: CALL-0003 → police ?
Step 4: CALL-0004 → fire fire_4

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
A cyclist got hit by a car near Hilltop Manor. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Hilltop Manor                  | sev 3 | police_1 ETA 3 min | opened step 2
EVT-0003 | crime      | Hilltop Manor                  | sev 4 | police_0 ETA 3 min | opened step 3
EVT-0004 | fire       | Hilltop Manor                  | sev 4 | fire_4 ETA 13 min | opened step 4
EVT-0005 | crime      | Central Plaza                  | sev 3 | HELD → police_1 | opened step 5

=== UNIT STATUS ===
police_0        | police     | Hilltop Manor                  | ON_SCENE → EVT-0003
police_1        | police     | Hilltop Manor                  | ON_SCENE → EVT-0002
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Westside Fire Department [5 min], Central Plaza [7 min], Cedar Park Village [8 min], Westway Intersection [9 min], Aspen Ridge [15 min]
Westside Fire Department (fire_station) → Riverside General Hospital [5 min], Westway Intersection [4 min], Cedar Park Village [4 min], Central Plaza [4 min]
Metro Police HQ (police_station) → Downtown Mall [3 min], Central Crossroads [4 min], Aspen Ridge [3 min], Magnolia Gardens [3 min], Hilltop Manor [3 min], Cedar Park Village [8 min]
Hilltop Manor (residential) → Aspen Ridge [3 min], Metro Police HQ [3 min], Downtown Mall [4 min], Central Crossroads [8 min], Westway Intersection [9 min]
Cedar Park Village (residential) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Westway Intersection [1 min], Magnolia Gardens [8 min], Metro Police HQ [8 min], Central Crossroads [9 min]
Aspen Ridge (residential) → Riverside General Hospital [15 min], Metro Police HQ [3 min], Hilltop Manor [3 min], Downtown Mall [4 min], Westway Intersection [8 min]
Magnolia Gardens (residential) → Metro Police HQ [3 min], Cedar Park Village [8 min], Downtown Mall [2 min], Central Crossroads [4 min], Westway Intersection [8 min]
Downtown Mall (commercial) → Metro Police HQ [3 min], Hilltop Manor [4 min], Aspen Ridge [4 min], Magnolia Gardens [2 min], Central Crossroads [1 min]
Central Plaza (commercial) → Riverside General Hospital [7 min], Westside Fire Department [4 min], Central Crossroads [12 min]
Central Crossroads (road_junction) → Metro Police HQ [4 min], Hilltop Manor [8 min], Cedar Park Village [9 min], Magnolia Gardens [4 min], Downtown Mall [1 min], Central Plaza [12 min]
Westway Intersection (road_junction) → Riverside General Hospital [9 min], Westside Fire Department [4 min], Hilltop Manor [9 min], Cedar Park Village [1 min], Aspen Ridge [8 min], Magnolia Gardens [8 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → police ?
Step 4: CALL-0004 → fire fire_4
Step 5: CALL-0005 → HOLD (police, waiting for police_1)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Fender bender on Maple Boulevard near Cedar Park Village. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Hilltop Manor                  | sev 4 | police_0 ETA 3 min | opened step 3
EVT-0004 | fire       | Hilltop Manor                  | sev 4 | fire_4 ETA 13 min | opened step 4
EVT-0005 | crime      | Central Plaza                  | sev 3 | HELD → police_1 | opened step 5
EVT-0006 | accident   | Hilltop Manor                  | sev 3 | ambulance_2 ETA 17 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Hilltop Manor                  | ON_SCENE → EVT-0003
police_1        | police     | Hilltop Manor                  | RETURNING → EVT-0002
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Westside Fire Department [5 min], Central Plaza [7 min], Cedar Park Village [8 min], Westway Intersection [9 min], Aspen Ridge [15 min]
Westside Fire Department (fire_station) → Riverside General Hospital [5 min], Westway Intersection [4 min], Cedar Park Village [4 min], Central Plaza [4 min]
Metro Police HQ (police_station) → Downtown Mall [3 min], Central Crossroads [4 min], Aspen Ridge [3 min], Magnolia Gardens [3 min], Hilltop Manor [3 min], Cedar Park Village [8 min]
Hilltop Manor (residential) → Aspen Ridge [3 min], Metro Police HQ [3 min], Downtown Mall [4 min], Central Crossroads [8 min], Westway Intersection [9 min]
Cedar Park Village (residential) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Westway Intersection [1 min], Magnolia Gardens [8 min], Metro Police HQ [8 min], Central Crossroads [9 min]
Aspen Ridge (residential) → Riverside General Hospital [15 min], Metro Police HQ [3 min], Hilltop Manor [3 min], Downtown Mall [4 min], Westway Intersection [8 min]
Magnolia Gardens (residential) → Metro Police HQ [3 min], Cedar Park Village [8 min], Downtown Mall [2 min], Central Crossroads [4 min], Westway Intersection [8 min]
Downtown Mall (commercial) → Metro Police HQ [3 min], Hilltop Manor [4 min], Aspen Ridge [4 min], Magnolia Gardens [2 min], Central Crossroads [1 min]
Central Plaza (commercial) → Riverside General Hospital [7 min], Westside Fire Department [4 min], Central Crossroads [12 min]
Central Crossroads (road_junction) → Metro Police HQ [4 min], Hilltop Manor [8 min], Cedar Park Village [9 min], Magnolia Gardens [4 min], Downtown Mall [1 min], Central Plaza [12 min]
Westway Intersection (road_junction) → Riverside General Hospital [9 min], Westside Fire Department [4 min], Hilltop Manor [9 min], Cedar Park Village [1 min], Aspen Ridge [8 min], Magnolia Gardens [8 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → fire fire_4
Step 5: CALL-0005 → HOLD (police, waiting for police_1)
Step 6: CALL-0006 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's a massive fire — the whole block near Central Plaza is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Hilltop Manor                  | sev 4 | fire_4 ETA 13 min | opened step 4
EVT-0005 | crime      | Central Plaza                  | sev 3 | HELD → police_1 | opened step 5
EVT-0006 | accident   | Hilltop Manor                  | sev 3 | ambulance_2 ETA 17 min | opened step 6
EVT-0007 | accident   | Cedar Park Village             | sev 5 | ambulance_3 ETA 7 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Hilltop Manor                  | RETURNING → EVT-0003
police_1        | police     | Hilltop Manor                  | RETURNING → EVT-0002
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Westside Fire Department [5 min], Central Plaza [7 min], Cedar Park Village [8 min], Westway Intersection [9 min], Aspen Ridge [15 min]
Westside Fire Department (fire_station) → Riverside General Hospital [5 min], Westway Intersection [4 min], Cedar Park Village [4 min], Central Plaza [4 min]
Metro Police HQ (police_station) → Downtown Mall [3 min], Central Crossroads [4 min], Aspen Ridge [3 min], Magnolia Gardens [3 min], Hilltop Manor [3 min], Cedar Park Village [8 min]
Hilltop Manor (residential) → Aspen Ridge [3 min], Metro Police HQ [3 min], Downtown Mall [4 min], Central Crossroads [8 min], Westway Intersection [9 min]
Cedar Park Village (residential) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Westway Intersection [1 min], Magnolia Gardens [8 min], Metro Police HQ [8 min], Central Crossroads [9 min]
Aspen Ridge (residential) → Riverside General Hospital [15 min], Metro Police HQ [3 min], Hilltop Manor [3 min], Downtown Mall [4 min], Westway Intersection [8 min]
Magnolia Gardens (residential) → Metro Police HQ [3 min], Cedar Park Village [8 min], Downtown Mall [2 min], Central Crossroads [4 min], Westway Intersection [8 min]
Downtown Mall (commercial) → Metro Police HQ [3 min], Hilltop Manor [4 min], Aspen Ridge [4 min], Magnolia Gardens [2 min], Central Crossroads [1 min]
Central Plaza (commercial) → Riverside General Hospital [7 min], Westside Fire Department [4 min], Central Crossroads [12 min]
Central Crossroads (road_junction) → Metro Police HQ [4 min], Hilltop Manor [8 min], Cedar Park Village [9 min], Magnolia Gardens [4 min], Downtown Mall [1 min], Central Plaza [12 min]
Westway Intersection (road_junction) → Riverside General Hospital [9 min], Westside Fire Department [4 min], Hilltop Manor [9 min], Cedar Park Village [1 min], Aspen Ridge [8 min], Magnolia Gardens [8 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → HOLD (police, waiting for police_1)
Step 6: CALL-0006 → ambulance ambulance_2
Step 7: CALL-0007 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
I'd like to report a shoplifter at Central Plaza on Park Avenue. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Hilltop Manor                  | sev 4 | fire_4 ETA 13 min | opened step 4
EVT-0005 | crime      | Central Plaza                  | sev 3 | police_1 ETA 15 min | opened step 5
EVT-0006 | accident   | Hilltop Manor                  | sev 3 | ambulance_2 ETA 17 min | opened step 6
EVT-0007 | accident   | Cedar Park Village             | sev 5 | ambulance_3 ETA 7 min | opened step 7
EVT-0008 | fire       | Central Plaza                  | sev 5 | fire_5 ETA 3 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Hilltop Manor                  | RETURNING → EVT-0003
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0005
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Westside Fire Department [5 min], Central Plaza [7 min], Cedar Park Village [8 min], Westway Intersection [9 min], Aspen Ridge [15 min]
Westside Fire Department (fire_station) → Riverside General Hospital [5 min], Westway Intersection [4 min], Cedar Park Village [4 min], Central Plaza [4 min]
Metro Police HQ (police_station) → Downtown Mall [3 min], Central Crossroads [4 min], Aspen Ridge [3 min], Magnolia Gardens [3 min], Hilltop Manor [3 min], Cedar Park Village [8 min]
Hilltop Manor (residential) → Aspen Ridge [3 min], Metro Police HQ [3 min], Downtown Mall [4 min], Central Crossroads [8 min], Westway Intersection [9 min]
Cedar Park Village (residential) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Westway Intersection [1 min], Magnolia Gardens [8 min], Metro Police HQ [8 min], Central Crossroads [9 min]
Aspen Ridge (residential) → Riverside General Hospital [15 min], Metro Police HQ [3 min], Hilltop Manor [3 min], Downtown Mall [4 min], Westway Intersection [8 min]
Magnolia Gardens (residential) → Metro Police HQ [3 min], Cedar Park Village [8 min], Downtown Mall [2 min], Central Crossroads [4 min], Westway Intersection [8 min]
Downtown Mall (commercial) → Metro Police HQ [3 min], Hilltop Manor [4 min], Aspen Ridge [4 min], Magnolia Gardens [2 min], Central Crossroads [1 min]
Central Plaza (commercial) → Riverside General Hospital [7 min], Westside Fire Department [4 min], Central Crossroads [12 min]
Central Crossroads (road_junction) → Metro Police HQ [4 min], Hilltop Manor [8 min], Cedar Park Village [9 min], Magnolia Gardens [4 min], Downtown Mall [1 min], Central Plaza [12 min]
Westway Intersection (road_junction) → Riverside General Hospital [9 min], Westside Fire Department [4 min], Hilltop Manor [9 min], Cedar Park Village [1 min], Aspen Ridge [8 min], Magnolia Gardens [8 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → ambulance ambulance_2
Step 7: CALL-0007 → ambulance ambulance_3
Step 8: CALL-0008 → fire fire_5

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
There's been some kind of mass incident at Aspen Ridge — multiple people down, some not moving. We need everything, Second Boulevard entrance.

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Hilltop Manor                  | sev 4 | fire_4 ETA 13 min | opened step 4
EVT-0005 | crime      | Central Plaza                  | sev 3 | police_1 ETA 15 min | opened step 5
EVT-0006 | accident   | Hilltop Manor                  | sev 3 | ambulance_2 ETA 17 min | opened step 6
EVT-0007 | accident   | Cedar Park Village             | sev 5 | ambulance_3 ETA 7 min | opened step 7
EVT-0008 | fire       | Central Plaza                  | sev 5 | fire_5 ETA 3 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0005
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Westside Fire Department [5 min], Central Plaza [7 min], Cedar Park Village [8 min], Westway Intersection [9 min], Aspen Ridge [15 min]
Westside Fire Department (fire_station) → Riverside General Hospital [5 min], Westway Intersection [4 min], Cedar Park Village [4 min], Central Plaza [4 min]
Metro Police HQ (police_station) → Downtown Mall [3 min], Central Crossroads [4 min], Aspen Ridge [3 min], Magnolia Gardens [3 min], Hilltop Manor [3 min], Cedar Park Village [8 min]
Hilltop Manor (residential) → Aspen Ridge [3 min], Metro Police HQ [3 min], Downtown Mall [4 min], Central Crossroads [8 min], Westway Intersection [9 min]
Cedar Park Village (residential) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Westway Intersection [1 min], Magnolia Gardens [8 min], Metro Police HQ [8 min], Central Crossroads [9 min]
Aspen Ridge (residential) → Riverside General Hospital [15 min], Metro Police HQ [3 min], Hilltop Manor [3 min], Downtown Mall [4 min], Westway Intersection [8 min]
Magnolia Gardens (residential) → Metro Police HQ [3 min], Cedar Park Village [8 min], Downtown Mall [2 min], Central Crossroads [4 min], Westway Intersection [8 min]
Downtown Mall (commercial) → Metro Police HQ [3 min], Hilltop Manor [4 min], Aspen Ridge [4 min], Magnolia Gardens [2 min], Central Crossroads [1 min]
Central Plaza (commercial) → Riverside General Hospital [7 min], Westside Fire Department [4 min], Central Crossroads [12 min]
Central Crossroads (road_junction) → Metro Police HQ [4 min], Hilltop Manor [8 min], Cedar Park Village [9 min], Magnolia Gardens [4 min], Downtown Mall [1 min], Central Plaza [12 min]
Westway Intersection (road_junction) → Riverside General Hospital [9 min], Westside Fire Department [4 min], Hilltop Manor [9 min], Cedar Park Village [1 min], Aspen Ridge [8 min], Magnolia Gardens [8 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → ambulance ambulance_3
Step 8: CALL-0008 → fire fire_5
Step 9: CALL-0009 → Duplicate of EVT-0005

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_2", "from_event_id": "EVT-0006", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's a massive fire — the whole block near Downtown Mall is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [4 min], Downtown Mall [5 min], Oakwood Apartments [12 min], Downtown Precinct [16 min]
Westside Fire Department (fire_station) → Highway 9 Interchange [4 min], Hilltop Manor [3 min], Downtown Precinct [6 min], Oakwood Apartments [9 min]
Downtown Precinct (police_station) → Westside Fire Department [6 min], Highway 9 Interchange [4 min], Hilltop Manor [7 min], Oakwood Apartments [8 min], City Central Hospital [16 min]
Sunset Villas (residential) → City Central Hospital [4 min], Downtown Mall [5 min], Hilltop Manor [6 min], Oakwood Apartments [11 min]
Hilltop Manor (residential) → Westside Fire Department [3 min], Downtown Precinct [7 min], Sunset Villas [6 min], Highway 9 Interchange [4 min], Eastgate Roundabout [4 min], Oakwood Apartments [7 min], Downtown Mall [8 min]
Oakwood Apartments (residential) → City Central Hospital [12 min], Westside Fire Department [9 min], Downtown Precinct [8 min], Eastgate Roundabout [4 min], Highway 9 Interchange [4 min], Hilltop Manor [7 min], Sunset Villas [11 min], Downtown Mall [10 min]
Downtown Mall (commercial) → City Central Hospital [5 min], Sunset Villas [5 min], Eastgate Roundabout [6 min], Hilltop Manor [8 min], Oakwood Apartments [10 min]
Eastgate Roundabout (road_junction) → Hilltop Manor [4 min], Oakwood Apartments [4 min], Downtown Mall [6 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [4 min], Downtown Precinct [4 min], Hilltop Manor [4 min], Oakwood Apartments [4 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's a massive fire — the whole block near Downtown Mall is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 10 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [4 min], Downtown Mall [5 min], Oakwood Apartments [12 min], Downtown Precinct [16 min]
Westside Fire Department (fire_station) → Highway 9 Interchange [4 min], Hilltop Manor [3 min], Downtown Precinct [6 min], Oakwood Apartments [9 min]
Downtown Precinct (police_station) → Westside Fire Department [6 min], Highway 9 Interchange [4 min], Hilltop Manor [7 min], Oakwood Apartments [8 min], City Central Hospital [16 min]
Sunset Villas (residential) → City Central Hospital [4 min], Downtown Mall [5 min], Hilltop Manor [6 min], Oakwood Apartments [11 min]
Hilltop Manor (residential) → Westside Fire Department [3 min], Downtown Precinct [7 min], Sunset Villas [6 min], Highway 9 Interchange [4 min], Eastgate Roundabout [4 min], Oakwood Apartments [7 min], Downtown Mall [8 min]
Oakwood Apartments (residential) → City Central Hospital [12 min], Westside Fire Department [9 min], Downtown Precinct [8 min], Eastgate Roundabout [4 min], Highway 9 Interchange [4 min], Hilltop Manor [7 min], Sunset Villas [11 min], Downtown Mall [10 min]
Downtown Mall (commercial) → City Central Hospital [5 min], Sunset Villas [5 min], Eastgate Roundabout [6 min], Hilltop Manor [8 min], Oakwood Apartments [10 min]
Eastgate Roundabout (road_junction) → Hilltop Manor [4 min], Oakwood Apartments [4 min], Downtown Mall [6 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [4 min], Downtown Precinct [4 min], Hilltop Manor [4 min], Oakwood Apartments [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Building's on fire on Maple Drive near Downtown Mall! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 10 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [4 min], Downtown Mall [5 min], Oakwood Apartments [12 min], Downtown Precinct [16 min]
Westside Fire Department (fire_station) → Highway 9 Interchange [4 min], Hilltop Manor [3 min], Downtown Precinct [6 min], Oakwood Apartments [9 min]
Downtown Precinct (police_station) → Westside Fire Department [6 min], Highway 9 Interchange [4 min], Hilltop Manor [7 min], Oakwood Apartments [8 min], City Central Hospital [16 min]
Sunset Villas (residential) → City Central Hospital [4 min], Downtown Mall [5 min], Hilltop Manor [6 min], Oakwood Apartments [11 min]
Hilltop Manor (residential) → Westside Fire Department [3 min], Downtown Precinct [7 min], Sunset Villas [6 min], Highway 9 Interchange [4 min], Eastgate Roundabout [4 min], Oakwood Apartments [7 min], Downtown Mall [8 min]
Oakwood Apartments (residential) → City Central Hospital [12 min], Westside Fire Department [9 min], Downtown Precinct [8 min], Eastgate Roundabout [4 min], Highway 9 Interchange [4 min], Hilltop Manor [7 min], Sunset Villas [11 min], Downtown Mall [10 min]
Downtown Mall (commercial) → City Central Hospital [5 min], Sunset Villas [5 min], Eastgate Roundabout [6 min], Hilltop Manor [8 min], Oakwood Apartments [10 min]
Eastgate Roundabout (road_junction) → Hilltop Manor [4 min], Oakwood Apartments [4 min], Downtown Mall [6 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [4 min], Downtown Precinct [4 min], Hilltop Manor [4 min], Oakwood Apartments [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's a break-in happening right now at 954 Maple Drive. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 10 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [4 min], Downtown Mall [5 min], Oakwood Apartments [12 min], Downtown Precinct [16 min]
Westside Fire Department (fire_station) → Highway 9 Interchange [4 min], Hilltop Manor [3 min], Downtown Precinct [6 min], Oakwood Apartments [9 min]
Downtown Precinct (police_station) → Westside Fire Department [6 min], Highway 9 Interchange [4 min], Hilltop Manor [7 min], Oakwood Apartments [8 min], City Central Hospital [16 min]
Sunset Villas (residential) → City Central Hospital [4 min], Downtown Mall [5 min], Hilltop Manor [6 min], Oakwood Apartments [11 min]
Hilltop Manor (residential) → Westside Fire Department [3 min], Downtown Precinct [7 min], Sunset Villas [6 min], Highway 9 Interchange [4 min], Eastgate Roundabout [4 min], Oakwood Apartments [7 min], Downtown Mall [8 min]
Oakwood Apartments (residential) → City Central Hospital [12 min], Westside Fire Department [9 min], Downtown Precinct [8 min], Eastgate Roundabout [4 min], Highway 9 Interchange [4 min], Hilltop Manor [7 min], Sunset Villas [11 min], Downtown Mall [10 min]
Downtown Mall (commercial) → City Central Hospital [5 min], Sunset Villas [5 min], Eastgate Roundabout [6 min], Hilltop Manor [8 min], Oakwood Apartments [10 min]
Eastgate Roundabout (road_junction) → Hilltop Manor [4 min], Oakwood Apartments [4 min], Downtown Mall [6 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [4 min], Downtown Precinct [4 min], Hilltop Manor [4 min], Oakwood Apartments [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_5
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Hi, I think I see some smoke coming from behind Downtown Mall. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 10 min | opened step 1
EVT-0002 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 14 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [4 min], Downtown Mall [5 min], Oakwood Apartments [12 min], Downtown Precinct [16 min]
Westside Fire Department (fire_station) → Highway 9 Interchange [4 min], Hilltop Manor [3 min], Downtown Precinct [6 min], Oakwood Apartments [9 min]
Downtown Precinct (police_station) → Westside Fire Department [6 min], Highway 9 Interchange [4 min], Hilltop Manor [7 min], Oakwood Apartments [8 min], City Central Hospital [16 min]
Sunset Villas (residential) → City Central Hospital [4 min], Downtown Mall [5 min], Hilltop Manor [6 min], Oakwood Apartments [11 min]
Hilltop Manor (residential) → Westside Fire Department [3 min], Downtown Precinct [7 min], Sunset Villas [6 min], Highway 9 Interchange [4 min], Eastgate Roundabout [4 min], Oakwood Apartments [7 min], Downtown Mall [8 min]
Oakwood Apartments (residential) → City Central Hospital [12 min], Westside Fire Department [9 min], Downtown Precinct [8 min], Eastgate Roundabout [4 min], Highway 9 Interchange [4 min], Hilltop Manor [7 min], Sunset Villas [11 min], Downtown Mall [10 min]
Downtown Mall (commercial) → City Central Hospital [5 min], Sunset Villas [5 min], Eastgate Roundabout [6 min], Hilltop Manor [8 min], Oakwood Apartments [10 min]
Eastgate Roundabout (road_junction) → Hilltop Manor [4 min], Oakwood Apartments [4 min], Downtown Mall [6 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [4 min], Downtown Precinct [4 min], Hilltop Manor [4 min], Oakwood Apartments [4 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's a fight outside Downtown Mall on Maple Drive. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 10 min | opened step 1
EVT-0002 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 14 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [4 min], Downtown Mall [5 min], Oakwood Apartments [12 min], Downtown Precinct [16 min]
Westside Fire Department (fire_station) → Highway 9 Interchange [4 min], Hilltop Manor [3 min], Downtown Precinct [6 min], Oakwood Apartments [9 min]
Downtown Precinct (police_station) → Westside Fire Department [6 min], Highway 9 Interchange [4 min], Hilltop Manor [7 min], Oakwood Apartments [8 min], City Central Hospital [16 min]
Sunset Villas (residential) → City Central Hospital [4 min], Downtown Mall [5 min], Hilltop Manor [6 min], Oakwood Apartments [11 min]
Hilltop Manor (residential) → Westside Fire Department [3 min], Downtown Precinct [7 min], Sunset Villas [6 min], Highway 9 Interchange [4 min], Eastgate Roundabout [4 min], Oakwood Apartments [7 min], Downtown Mall [8 min]
Oakwood Apartments (residential) → City Central Hospital [12 min], Westside Fire Department [9 min], Downtown Precinct [8 min], Eastgate Roundabout [4 min], Highway 9 Interchange [4 min], Hilltop Manor [7 min], Sunset Villas [11 min], Downtown Mall [10 min]
Downtown Mall (commercial) → City Central Hospital [5 min], Sunset Villas [5 min], Eastgate Roundabout [6 min], Hilltop Manor [8 min], Oakwood Apartments [10 min]
Eastgate Roundabout (road_junction) → Hilltop Manor [4 min], Oakwood Apartments [4 min], Downtown Mall [6 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [4 min], Downtown Precinct [4 min], Hilltop Manor [4 min], Oakwood Apartments [4 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → police police_0
Step 5: CALL-0005 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
There's a fight outside Downtown Mall on Maple Drive. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 10 min | opened step 1
EVT-0002 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 14 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [4 min], Downtown Mall [5 min], Oakwood Apartments [12 min], Downtown Precinct [16 min]
Westside Fire Department (fire_station) → Highway 9 Interchange [4 min], Hilltop Manor [3 min], Downtown Precinct [6 min], Oakwood Apartments [9 min]
Downtown Precinct (police_station) → Westside Fire Department [6 min], Highway 9 Interchange [4 min], Hilltop Manor [7 min], Oakwood Apartments [8 min], City Central Hospital [16 min]
Sunset Villas (residential) → City Central Hospital [4 min], Downtown Mall [5 min], Hilltop Manor [6 min], Oakwood Apartments [11 min]
Hilltop Manor (residential) → Westside Fire Department [3 min], Downtown Precinct [7 min], Sunset Villas [6 min], Highway 9 Interchange [4 min], Eastgate Roundabout [4 min], Oakwood Apartments [7 min], Downtown Mall [8 min]
Oakwood Apartments (residential) → City Central Hospital [12 min], Westside Fire Department [9 min], Downtown Precinct [8 min], Eastgate Roundabout [4 min], Highway 9 Interchange [4 min], Hilltop Manor [7 min], Sunset Villas [11 min], Downtown Mall [10 min]
Downtown Mall (commercial) → City Central Hospital [5 min], Sunset Villas [5 min], Eastgate Roundabout [6 min], Hilltop Manor [8 min], Oakwood Apartments [10 min]
Eastgate Roundabout (road_junction) → Hilltop Manor [4 min], Oakwood Apartments [4 min], Downtown Mall [6 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [4 min], Downtown Precinct [4 min], Hilltop Manor [4 min], Oakwood Apartments [4 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → police police_0
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
I just got mugged near Oakwood Apartments! The guy ran towards Maple Drive. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Downtown Mall                  | sev 3 | fire_5 ETA 10 min | opened step 1
EVT-0002 | crime      | Downtown Mall                  | sev 3 | police_0 ETA 14 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Sunset Villas [4 min], Downtown Mall [5 min], Oakwood Apartments [12 min], Downtown Precinct [16 min]
Westside Fire Department (fire_station) → Highway 9 Interchange [4 min], Hilltop Manor [3 min], Downtown Precinct [6 min], Oakwood Apartments [9 min]
Downtown Precinct (police_station) → Westside Fire Department [6 min], Highway 9 Interchange [4 min], Hilltop Manor [7 min], Oakwood Apartments [8 min], City Central Hospital [16 min]
Sunset Villas (residential) → City Central Hospital [4 min], Downtown Mall [5 min], Hilltop Manor [6 min], Oakwood Apartments [11 min]
Hilltop Manor (residential) → Westside Fire Department [3 min], Downtown Precinct [7 min], Sunset Villas [6 min], Highway 9 Interchange [4 min], Eastgate Roundabout [4 min], Oakwood Apartments [7 min], Downtown Mall [8 min]
Oakwood Apartments (residential) → City Central Hospital [12 min], Westside Fire Department [9 min], Downtown Precinct [8 min], Eastgate Roundabout [4 min], Highway 9 Interchange [4 min], Hilltop Manor [7 min], Sunset Villas [11 min], Downtown Mall [10 min]
Downtown Mall (commercial) → City Central Hospital [5 min], Sunset Villas [5 min], Eastgate Roundabout [6 min], Hilltop Manor [8 min], Oakwood Apartments [10 min]
Eastgate Roundabout (road_junction) → Hilltop Manor [4 min], Oakwood Apartments [4 min], Downtown Mall [6 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [4 min], Downtown Precinct [4 min], Hilltop Manor [4 min], Oakwood Apartments [4 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → Duplicate of EVT-0002
Step 7: CALL-0007 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}