[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's been some kind of mass incident at Magnolia Gardens — multiple people down, some not moving. We need everything, River Drive entrance.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Elmwood Terrace                | sev 2 | ambulance_3 ETA 11 min | opened step 1
EVT-0002 | fire       | Sunset Villas                  | sev 4 | fire_5 ETA 20 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Precinct [6 min], Riverside Market [8 min], Magnolia Gardens [6 min], Westside Fire Department [9 min]
Westside Fire Department (fire_station) → Riverside Market [4 min], Downtown Precinct [5 min], Riverside General Hospital [9 min], Eastgate Roundabout [14 min]
Downtown Precinct (police_station) → Riverside General Hospital [6 min], Westside Fire Department [5 min], Riverside Market [6 min], Magnolia Gardens [11 min], Elmwood Terrace [18 min]
Sunset Villas (residential) → Elmwood Terrace [2 min], Birchwood Place [3 min], Magnolia Gardens [7 min]
Elmwood Terrace (residential) → Downtown Precinct [18 min], Sunset Villas [2 min], Birchwood Place [3 min], Magnolia Gardens [5 min], Eastgate Roundabout [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [6 min], Downtown Precinct [11 min], Sunset Villas [7 min], Elmwood Terrace [5 min], Birchwood Place [2 min], Eastgate Roundabout [7 min]
Birchwood Place (residential) → Sunset Villas [3 min], Elmwood Terrace [3 min], Magnolia Gardens [2 min], Eastgate Roundabout [7 min]
Riverside Market (commercial) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Downtown Precinct [6 min]
Eastgate Roundabout (road_junction) → Westside Fire Department [14 min], Elmwood Terrace [10 min], Birchwood Place [7 min], Magnolia Gardens [7 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → fire fire_5
Step 7: CALL-0007 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Bad crash on First Avenue! Car flipped over near Birchwood Place. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Elmwood Terrace                | sev 2 | ambulance_3 ETA 11 min | opened step 1
EVT-0002 | fire       | Sunset Villas                  | sev 4 | fire_5 ETA 20 min | opened step 6
EVT-0003 | medical    | Magnolia Gardens               | sev 2 | ambulance_4 ETA 6 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Precinct [6 min], Riverside Market [8 min], Magnolia Gardens [6 min], Westside Fire Department [9 min]
Westside Fire Department (fire_station) → Riverside Market [4 min], Downtown Precinct [5 min], Riverside General Hospital [9 min], Eastgate Roundabout [14 min]
Downtown Precinct (police_station) → Riverside General Hospital [6 min], Westside Fire Department [5 min], Riverside Market [6 min], Magnolia Gardens [11 min], Elmwood Terrace [18 min]
Sunset Villas (residential) → Elmwood Terrace [2 min], Birchwood Place [3 min], Magnolia Gardens [7 min]
Elmwood Terrace (residential) → Downtown Precinct [18 min], Sunset Villas [2 min], Birchwood Place [3 min], Magnolia Gardens [5 min], Eastgate Roundabout [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [6 min], Downtown Precinct [11 min], Sunset Villas [7 min], Elmwood Terrace [5 min], Birchwood Place [2 min], Eastgate Roundabout [7 min]
Birchwood Place (residential) → Sunset Villas [3 min], Elmwood Terrace [3 min], Magnolia Gardens [2 min], Eastgate Roundabout [7 min]
Riverside Market (commercial) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Downtown Precinct [6 min]
Eastgate Roundabout (road_junction) → Westside Fire Department [14 min], Elmwood Terrace [10 min], Birchwood Place [7 min], Magnolia Gardens [7 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → fire fire_5
Step 7: CALL-0007 → Duplicate of EVT-0001
Step 8: CALL-0008 → ambulance ambulance_4

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Hello, my neighbor fell and hurt her ankle at 700 River Drive. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Elmwood Terrace                | sev 2 | ambulance_3 ETA 11 min | opened step 1
EVT-0002 | fire       | Sunset Villas                  | sev 4 | fire_5 ETA 20 min | opened step 6
EVT-0003 | medical    | Magnolia Gardens               | sev 2 | ambulance_4 ETA 6 min | opened step 8
EVT-0004 | accident   | Birchwood Place                | sev 3 | HELD → ambulance_3 | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Precinct [6 min], Riverside Market [8 min], Magnolia Gardens [6 min], Westside Fire Department [9 min]
Westside Fire Department (fire_station) → Riverside Market [4 min], Downtown Precinct [5 min], Riverside General Hospital [9 min], Eastgate Roundabout [14 min]
Downtown Precinct (police_station) → Riverside General Hospital [6 min], Westside Fire Department [5 min], Riverside Market [6 min], Magnolia Gardens [11 min], Elmwood Terrace [18 min]
Sunset Villas (residential) → Elmwood Terrace [2 min], Birchwood Place [3 min], Magnolia Gardens [7 min]
Elmwood Terrace (residential) → Downtown Precinct [18 min], Sunset Villas [2 min], Birchwood Place [3 min], Magnolia Gardens [5 min], Eastgate Roundabout [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [6 min], Downtown Precinct [11 min], Sunset Villas [7 min], Elmwood Terrace [5 min], Birchwood Place [2 min], Eastgate Roundabout [7 min]
Birchwood Place (residential) → Sunset Villas [3 min], Elmwood Terrace [3 min], Magnolia Gardens [2 min], Eastgate Roundabout [7 min]
Riverside Market (commercial) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Downtown Precinct [6 min]
Eastgate Roundabout (road_junction) → Westside Fire Department [14 min], Elmwood Terrace [10 min], Birchwood Place [7 min], Magnolia Gardens [7 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0001
Step 8: CALL-0008 → ambulance ambulance_4
Step 9: CALL-0009 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Fender bender on River Drive near Magnolia Gardens. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Elmwood Terrace                | sev 2 | ambulance_3 ETA 11 min | opened step 1
EVT-0002 | fire       | Sunset Villas                  | sev 4 | fire_5 ETA 20 min | opened step 6
EVT-0003 | medical    | Magnolia Gardens               | sev 2 | ambulance_4 ETA 6 min | opened step 8
EVT-0004 | accident   | Birchwood Place                | sev 3 | HELD → ambulance_3 | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Precinct [6 min], Riverside Market [8 min], Magnolia Gardens [6 min], Westside Fire Department [9 min]
Westside Fire Department (fire_station) → Riverside Market [4 min], Downtown Precinct [5 min], Riverside General Hospital [9 min], Eastgate Roundabout [14 min]
Downtown Precinct (police_station) → Riverside General Hospital [6 min], Westside Fire Department [5 min], Riverside Market [6 min], Magnolia Gardens [11 min], Elmwood Terrace [18 min]
Sunset Villas (residential) → Elmwood Terrace [2 min], Birchwood Place [3 min], Magnolia Gardens [7 min]
Elmwood Terrace (residential) → Downtown Precinct [18 min], Sunset Villas [2 min], Birchwood Place [3 min], Magnolia Gardens [5 min], Eastgate Roundabout [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [6 min], Downtown Precinct [11 min], Sunset Villas [7 min], Elmwood Terrace [5 min], Birchwood Place [2 min], Eastgate Roundabout [7 min]
Birchwood Place (residential) → Sunset Villas [3 min], Elmwood Terrace [3 min], Magnolia Gardens [2 min], Eastgate Roundabout [7 min]
Riverside Market (commercial) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Downtown Precinct [6 min]
Eastgate Roundabout (road_junction) → Westside Fire Department [14 min], Elmwood Terrace [10 min], Birchwood Place [7 min], Magnolia Gardens [7 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → ambulance ambulance_4
Step 9: CALL-0009 → HOLD (ambulance, waiting for ambulance_3)
Step 10: CALL-0010 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0001", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
I think I heard gunshots near 821 River Drive! People are running. I'm hiding inside Magnolia Gardens, please send help!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Sunset Villas                  | sev 4 | fire_5 ETA 20 min | opened step 6
EVT-0003 | medical    | Magnolia Gardens               | sev 2 | ambulance_4 ETA 6 min | opened step 8
EVT-0004 | accident   | Birchwood Place                | sev 3 | HELD → ambulance_3 | opened step 9
EVT-0005 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 6 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Precinct [6 min], Riverside Market [8 min], Magnolia Gardens [6 min], Westside Fire Department [9 min]
Westside Fire Department (fire_station) → Riverside Market [4 min], Downtown Precinct [5 min], Riverside General Hospital [9 min], Eastgate Roundabout [14 min]
Downtown Precinct (police_station) → Riverside General Hospital [6 min], Westside Fire Department [5 min], Riverside Market [6 min], Magnolia Gardens [11 min], Elmwood Terrace [18 min]
Sunset Villas (residential) → Elmwood Terrace [2 min], Birchwood Place [3 min], Magnolia Gardens [7 min]
Elmwood Terrace (residential) → Downtown Precinct [18 min], Sunset Villas [2 min], Birchwood Place [3 min], Magnolia Gardens [5 min], Eastgate Roundabout [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [6 min], Downtown Precinct [11 min], Sunset Villas [7 min], Elmwood Terrace [5 min], Birchwood Place [2 min], Eastgate Roundabout [7 min]
Birchwood Place (residential) → Sunset Villas [3 min], Elmwood Terrace [3 min], Magnolia Gardens [2 min], Eastgate Roundabout [7 min]
Riverside Market (commercial) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Downtown Precinct [6 min]
Eastgate Roundabout (road_junction) → Westside Fire Department [14 min], Elmwood Terrace [10 min], Birchwood Place [7 min], Magnolia Gardens [7 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → HOLD (ambulance, waiting for ambulance_3)
Step 10: CALL-0010 → Duplicate of EVT-0003
Step 11: CALL-0011 → ambulance ?

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Someone's not breathing at Magnolia Gardens! A bystander is doing CPR. Please send an ambulance to River Drive immediately!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Sunset Villas                  | sev 4 | fire_5 ETA 20 min | opened step 6
EVT-0003 | medical    | Magnolia Gardens               | sev 2 | ambulance_4 ETA 6 min | opened step 8
EVT-0004 | accident   | Birchwood Place                | sev 3 | HELD → ambulance_3 | opened step 9
EVT-0005 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 6 min | opened step 11
EVT-0006 | crime      | Magnolia Gardens               | sev 2 | police_0 ETA 11 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Precinct [6 min], Riverside Market [8 min], Magnolia Gardens [6 min], Westside Fire Department [9 min]
Westside Fire Department (fire_station) → Riverside Market [4 min], Downtown Precinct [5 min], Riverside General Hospital [9 min], Eastgate Roundabout [14 min]
Downtown Precinct (police_station) → Riverside General Hospital [6 min], Westside Fire Department [5 min], Riverside Market [6 min], Magnolia Gardens [11 min], Elmwood Terrace [18 min]
Sunset Villas (residential) → Elmwood Terrace [2 min], Birchwood Place [3 min], Magnolia Gardens [7 min]
Elmwood Terrace (residential) → Downtown Precinct [18 min], Sunset Villas [2 min], Birchwood Place [3 min], Magnolia Gardens [5 min], Eastgate Roundabout [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [6 min], Downtown Precinct [11 min], Sunset Villas [7 min], Elmwood Terrace [5 min], Birchwood Place [2 min], Eastgate Roundabout [7 min]
Birchwood Place (residential) → Sunset Villas [3 min], Elmwood Terrace [3 min], Magnolia Gardens [2 min], Eastgate Roundabout [7 min]
Riverside Market (commercial) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Downtown Precinct [6 min]
Eastgate Roundabout (road_junction) → Westside Fire Department [14 min], Elmwood Terrace [10 min], Birchwood Place [7 min], Magnolia Gardens [7 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → Duplicate of EVT-0003
Step 11: CALL-0011 → ambulance ?
Step 12: CALL-0012 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Oh god, the whole kitchen is on fire at 852 Third Avenue! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Sunset Villas                  | sev 4 | fire_5 ETA 20 min | opened step 6
EVT-0003 | medical    | Magnolia Gardens               | sev 2 | ambulance_4 ETA 6 min | opened step 8
EVT-0004 | accident   | Birchwood Place                | sev 3 | HELD → ambulance_3 | opened step 9
EVT-0005 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 6 min | opened step 11
EVT-0006 | crime      | Magnolia Gardens               | sev 2 | police_0 ETA 11 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Magnolia Gardens               | ON_SCENE → EVT-0003
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Precinct [6 min], Riverside Market [8 min], Magnolia Gardens [6 min], Westside Fire Department [9 min]
Westside Fire Department (fire_station) → Riverside Market [4 min], Downtown Precinct [5 min], Riverside General Hospital [9 min], Eastgate Roundabout [14 min]
Downtown Precinct (police_station) → Riverside General Hospital [6 min], Westside Fire Department [5 min], Riverside Market [6 min], Magnolia Gardens [11 min], Elmwood Terrace [18 min]
Sunset Villas (residential) → Elmwood Terrace [2 min], Birchwood Place [3 min], Magnolia Gardens [7 min]
Elmwood Terrace (residential) → Downtown Precinct [18 min], Sunset Villas [2 min], Birchwood Place [3 min], Magnolia Gardens [5 min], Eastgate Roundabout [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [6 min], Downtown Precinct [11 min], Sunset Villas [7 min], Elmwood Terrace [5 min], Birchwood Place [2 min], Eastgate Roundabout [7 min]
Birchwood Place (residential) → Sunset Villas [3 min], Elmwood Terrace [3 min], Magnolia Gardens [2 min], Eastgate Roundabout [7 min]
Riverside Market (commercial) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Downtown Precinct [6 min]
Eastgate Roundabout (road_junction) → Westside Fire Department [14 min], Elmwood Terrace [10 min], Birchwood Place [7 min], Magnolia Gardens [7 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → ambulance ?
Step 12: CALL-0012 → police police_0
Step 13: CALL-0013 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Multi-car pileup on First Avenue near Birchwood Place! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Sunset Villas                  | sev 4 | fire_5 ETA 20 min | opened step 6
EVT-0003 | medical    | Magnolia Gardens               | sev 2 | ambulance_4 ETA 6 min | opened step 8
EVT-0004 | accident   | Birchwood Place                | sev 3 | HELD → ambulance_3 | opened step 9
EVT-0005 | accident   | Magnolia Gardens               | sev 4 | ambulance_3 ETA 6 min | opened step 11
EVT-0006 | crime      | Magnolia Gardens               | sev 2 | police_0 ETA 11 min | opened step 12
EVT-0007 | fire       | Elmwood Terrace                | sev 1 | fire_6 ETA 19 min | opened step 14

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | Magnolia Gardens               | ON_SCENE → EVT-0003
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Precinct [6 min], Riverside Market [8 min], Magnolia Gardens [6 min], Westside Fire Department [9 min]
Westside Fire Department (fire_station) → Riverside Market [4 min], Downtown Precinct [5 min], Riverside General Hospital [9 min], Eastgate Roundabout [14 min]
Downtown Precinct (police_station) → Riverside General Hospital [6 min], Westside Fire Department [5 min], Riverside Market [6 min], Magnolia Gardens [11 min], Elmwood Terrace [18 min]
Sunset Villas (residential) → Elmwood Terrace [2 min], Birchwood Place [3 min], Magnolia Gardens [7 min]
Elmwood Terrace (residential) → Downtown Precinct [18 min], Sunset Villas [2 min], Birchwood Place [3 min], Magnolia Gardens [5 min], Eastgate Roundabout [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [6 min], Downtown Precinct [11 min], Sunset Villas [7 min], Elmwood Terrace [5 min], Birchwood Place [2 min], Eastgate Roundabout [7 min]
Birchwood Place (residential) → Sunset Villas [3 min], Elmwood Terrace [3 min], Magnolia Gardens [2 min], Eastgate Roundabout [7 min]
Riverside Market (commercial) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Downtown Precinct [6 min]
Eastgate Roundabout (road_junction) → Westside Fire Department [14 min], Elmwood Terrace [10 min], Birchwood Place [7 min], Magnolia Gardens [7 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → police police_0
Step 13: CALL-0013 → Duplicate of EVT-0003
Step 14: CALL-0014 → fire fire_6

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's a man having chest pains at 133 Lake Lane. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Magnolia Gardens [3 min], Northside Junction [8 min], Sunset Villas [8 min]
Westside Fire Department (fire_station) → Northside Junction [1 min], Sunset Villas [4 min], Parkside Shopping Center [4 min], Magnolia Gardens [7 min], Aspen Ridge [10 min], Central Plaza [14 min]
Downtown Precinct (police_station) → Westway Intersection [3 min], Aspen Ridge [3 min], Central Plaza [4 min], Cedar Park Village [4 min]
Magnolia Gardens (residential) → City Central Hospital [3 min], Westside Fire Department [7 min], Sunset Villas [8 min], Northside Junction [8 min], Aspen Ridge [14 min], Westway Intersection [10 min]
Cedar Park Village (residential) → Central Plaza [1 min], Westway Intersection [2 min], Downtown Precinct [4 min], Aspen Ridge [10 min], Northside Junction [12 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Magnolia Gardens [14 min], Cedar Park Village [10 min], Parkside Shopping Center [7 min], Westside Fire Department [10 min], Sunset Villas [9 min]
Sunset Villas (residential) → City Central Hospital [8 min], Westside Fire Department [4 min], Magnolia Gardens [8 min], Parkside Shopping Center [2 min], Northside Junction [2 min], Aspen Ridge [9 min]
Parkside Shopping Center (commercial) → Westside Fire Department [4 min], Aspen Ridge [7 min], Sunset Villas [2 min], Northside Junction [4 min]
Central Plaza (commercial) → Downtown Precinct [4 min], Cedar Park Village [1 min], Westway Intersection [2 min], Westside Fire Department [14 min]
Northside Junction (road_junction) → City Central Hospital [8 min], Westside Fire Department [1 min], Magnolia Gardens [8 min], Cedar Park Village [12 min], Sunset Villas [2 min], Parkside Shopping Center [4 min]
Westway Intersection (road_junction) → Downtown Precinct [3 min], Cedar Park Village [2 min], Central Plaza [2 min], Magnolia Gardens [10 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Building's on fire on Pine Boulevard near Cedar Park Village! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Sunset Villas                  | sev 4 | ambulance_3 ETA 7 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Magnolia Gardens [3 min], Northside Junction [8 min], Sunset Villas [8 min]
Westside Fire Department (fire_station) → Northside Junction [1 min], Sunset Villas [4 min], Parkside Shopping Center [4 min], Magnolia Gardens [7 min], Aspen Ridge [10 min], Central Plaza [14 min]
Downtown Precinct (police_station) → Westway Intersection [3 min], Aspen Ridge [3 min], Central Plaza [4 min], Cedar Park Village [4 min]
Magnolia Gardens (residential) → City Central Hospital [3 min], Westside Fire Department [7 min], Sunset Villas [8 min], Northside Junction [8 min], Aspen Ridge [14 min], Westway Intersection [10 min]
Cedar Park Village (residential) → Central Plaza [1 min], Westway Intersection [2 min], Downtown Precinct [4 min], Aspen Ridge [10 min], Northside Junction [12 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Magnolia Gardens [14 min], Cedar Park Village [10 min], Parkside Shopping Center [7 min], Westside Fire Department [10 min], Sunset Villas [9 min]
Sunset Villas (residential) → City Central Hospital [8 min], Westside Fire Department [4 min], Magnolia Gardens [8 min], Parkside Shopping Center [2 min], Northside Junction [2 min], Aspen Ridge [9 min]
Parkside Shopping Center (commercial) → Westside Fire Department [4 min], Aspen Ridge [7 min], Sunset Villas [2 min], Northside Junction [4 min]
Central Plaza (commercial) → Downtown Precinct [4 min], Cedar Park Village [1 min], Westway Intersection [2 min], Westside Fire Department [14 min]
Northside Junction (road_junction) → City Central Hospital [8 min], Westside Fire Department [1 min], Magnolia Gardens [8 min], Cedar Park Village [12 min], Sunset Villas [2 min], Parkside Shopping Center [4 min]
Westway Intersection (road_junction) → Downtown Precinct [3 min], Cedar Park Village [2 min], Central Plaza [2 min], Magnolia Gardens [10 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's been some kind of mass incident at Sunset Villas — multiple people down, some not moving. We need everything, Lake Lane entrance.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Sunset Villas                  | sev 4 | ambulance_3 ETA 7 min | opened step 1
EVT-0002 | fire       | Cedar Park Village             | sev 1 | fire_5 ETA 13 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Magnolia Gardens [3 min], Northside Junction [8 min], Sunset Villas [8 min]
Westside Fire Department (fire_station) → Northside Junction [1 min], Sunset Villas [4 min], Parkside Shopping Center [4 min], Magnolia Gardens [7 min], Aspen Ridge [10 min], Central Plaza [14 min]
Downtown Precinct (police_station) → Westway Intersection [3 min], Aspen Ridge [3 min], Central Plaza [4 min], Cedar Park Village [4 min]
Magnolia Gardens (residential) → City Central Hospital [3 min], Westside Fire Department [7 min], Sunset Villas [8 min], Northside Junction [8 min], Aspen Ridge [14 min], Westway Intersection [10 min]
Cedar Park Village (residential) → Central Plaza [1 min], Westway Intersection [2 min], Downtown Precinct [4 min], Aspen Ridge [10 min], Northside Junction [12 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Magnolia Gardens [14 min], Cedar Park Village [10 min], Parkside Shopping Center [7 min], Westside Fire Department [10 min], Sunset Villas [9 min]
Sunset Villas (residential) → City Central Hospital [8 min], Westside Fire Department [4 min], Magnolia Gardens [8 min], Parkside Shopping Center [2 min], Northside Junction [2 min], Aspen Ridge [9 min]
Parkside Shopping Center (commercial) → Westside Fire Department [4 min], Aspen Ridge [7 min], Sunset Villas [2 min], Northside Junction [4 min]
Central Plaza (commercial) → Downtown Precinct [4 min], Cedar Park Village [1 min], Westway Intersection [2 min], Westside Fire Department [14 min]
Northside Junction (road_junction) → City Central Hospital [8 min], Westside Fire Department [1 min], Magnolia Gardens [8 min], Cedar Park Village [12 min], Sunset Villas [2 min], Parkside Shopping Center [4 min]
Westway Intersection (road_junction) → Downtown Precinct [3 min], Cedar Park Village [2 min], Central Plaza [2 min], Magnolia Gardens [10 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → fire fire_5

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
I just got mugged near Central Plaza! The guy ran towards Third Boulevard. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Sunset Villas                  | sev 4 | ambulance_3 ETA 7 min | opened step 1
EVT-0002 | fire       | Cedar Park Village             | sev 1 | fire_5 ETA 13 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Magnolia Gardens [3 min], Northside Junction [8 min], Sunset Villas [8 min]
Westside Fire Department (fire_station) → Northside Junction [1 min], Sunset Villas [4 min], Parkside Shopping Center [4 min], Magnolia Gardens [7 min], Aspen Ridge [10 min], Central Plaza [14 min]
Downtown Precinct (police_station) → Westway Intersection [3 min], Aspen Ridge [3 min], Central Plaza [4 min], Cedar Park Village [4 min]
Magnolia Gardens (residential) → City Central Hospital [3 min], Westside Fire Department [7 min], Sunset Villas [8 min], Northside Junction [8 min], Aspen Ridge [14 min], Westway Intersection [10 min]
Cedar Park Village (residential) → Central Plaza [1 min], Westway Intersection [2 min], Downtown Precinct [4 min], Aspen Ridge [10 min], Northside Junction [12 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Magnolia Gardens [14 min], Cedar Park Village [10 min], Parkside Shopping Center [7 min], Westside Fire Department [10 min], Sunset Villas [9 min]
Sunset Villas (residential) → City Central Hospital [8 min], Westside Fire Department [4 min], Magnolia Gardens [8 min], Parkside Shopping Center [2 min], Northside Junction [2 min], Aspen Ridge [9 min]
Parkside Shopping Center (commercial) → Westside Fire Department [4 min], Aspen Ridge [7 min], Sunset Villas [2 min], Northside Junction [4 min]
Central Plaza (commercial) → Downtown Precinct [4 min], Cedar Park Village [1 min], Westway Intersection [2 min], Westside Fire Department [14 min]
Northside Junction (road_junction) → City Central Hospital [8 min], Westside Fire Department [1 min], Magnolia Gardens [8 min], Cedar Park Village [12 min], Sunset Villas [2 min], Parkside Shopping Center [4 min]
Westway Intersection (road_junction) → Downtown Precinct [3 min], Cedar Park Village [2 min], Central Plaza [2 min], Magnolia Gardens [10 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → fire fire_5
Step 3: CALL-0003 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Hi, I think I see some smoke coming from behind Cedar Park Village. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Sunset Villas                  | sev 4 | ambulance_3 ETA 7 min | opened step 1
EVT-0002 | fire       | Cedar Park Village             | sev 1 | fire_5 ETA 13 min | opened step 2
EVT-0003 | crime      | Central Plaza                  | sev 2 | police_0 ETA 3 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Magnolia Gardens [3 min], Northside Junction [8 min], Sunset Villas [8 min]
Westside Fire Department (fire_station) → Northside Junction [1 min], Sunset Villas [4 min], Parkside Shopping Center [4 min], Magnolia Gardens [7 min], Aspen Ridge [10 min], Central Plaza [14 min]
Downtown Precinct (police_station) → Westway Intersection [3 min], Aspen Ridge [3 min], Central Plaza [4 min], Cedar Park Village [4 min]
Magnolia Gardens (residential) → City Central Hospital [3 min], Westside Fire Department [7 min], Sunset Villas [8 min], Northside Junction [8 min], Aspen Ridge [14 min], Westway Intersection [10 min]
Cedar Park Village (residential) → Central Plaza [1 min], Westway Intersection [2 min], Downtown Precinct [4 min], Aspen Ridge [10 min], Northside Junction [12 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Magnolia Gardens [14 min], Cedar Park Village [10 min], Parkside Shopping Center [7 min], Westside Fire Department [10 min], Sunset Villas [9 min]
Sunset Villas (residential) → City Central Hospital [8 min], Westside Fire Department [4 min], Magnolia Gardens [8 min], Parkside Shopping Center [2 min], Northside Junction [2 min], Aspen Ridge [9 min]
Parkside Shopping Center (commercial) → Westside Fire Department [4 min], Aspen Ridge [7 min], Sunset Villas [2 min], Northside Junction [4 min]
Central Plaza (commercial) → Downtown Precinct [4 min], Cedar Park Village [1 min], Westway Intersection [2 min], Westside Fire Department [14 min]
Northside Junction (road_junction) → City Central Hospital [8 min], Westside Fire Department [1 min], Magnolia Gardens [8 min], Cedar Park Village [12 min], Sunset Villas [2 min], Parkside Shopping Center [4 min]
Westway Intersection (road_junction) → Downtown Precinct [3 min], Cedar Park Village [2 min], Central Plaza [2 min], Magnolia Gardens [10 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → fire fire_5
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
A cyclist got hit by a car near Parkside Shopping Center. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Sunset Villas                  | sev 4 | ambulance_3 ETA 7 min | opened step 1
EVT-0002 | fire       | Cedar Park Village             | sev 1 | fire_5 ETA 13 min | opened step 2
EVT-0003 | crime      | Central Plaza                  | sev 2 | police_0 ETA 3 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Magnolia Gardens [3 min], Northside Junction [8 min], Sunset Villas [8 min]
Westside Fire Department (fire_station) → Northside Junction [1 min], Sunset Villas [4 min], Parkside Shopping Center [4 min], Magnolia Gardens [7 min], Aspen Ridge [10 min], Central Plaza [14 min]
Downtown Precinct (police_station) → Westway Intersection [3 min], Aspen Ridge [3 min], Central Plaza [4 min], Cedar Park Village [4 min]
Magnolia Gardens (residential) → City Central Hospital [3 min], Westside Fire Department [7 min], Sunset Villas [8 min], Northside Junction [8 min], Aspen Ridge [14 min], Westway Intersection [10 min]
Cedar Park Village (residential) → Central Plaza [1 min], Westway Intersection [2 min], Downtown Precinct [4 min], Aspen Ridge [10 min], Northside Junction [12 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Magnolia Gardens [14 min], Cedar Park Village [10 min], Parkside Shopping Center [7 min], Westside Fire Department [10 min], Sunset Villas [9 min]
Sunset Villas (residential) → City Central Hospital [8 min], Westside Fire Department [4 min], Magnolia Gardens [8 min], Parkside Shopping Center [2 min], Northside Junction [2 min], Aspen Ridge [9 min]
Parkside Shopping Center (commercial) → Westside Fire Department [4 min], Aspen Ridge [7 min], Sunset Villas [2 min], Northside Junction [4 min]
Central Plaza (commercial) → Downtown Precinct [4 min], Cedar Park Village [1 min], Westway Intersection [2 min], Westside Fire Department [14 min]
Northside Junction (road_junction) → City Central Hospital [8 min], Westside Fire Department [1 min], Magnolia Gardens [8 min], Cedar Park Village [12 min], Sunset Villas [2 min], Parkside Shopping Center [4 min]
Westway Intersection (road_junction) → Downtown Precinct [3 min], Cedar Park Village [2 min], Central Plaza [2 min], Magnolia Gardens [10 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → police police_0
Step 5: CALL-0005 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
I think I heard gunshots near 723 Third Avenue! People are running. I'm hiding inside Central Plaza, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Sunset Villas                  | sev 4 | ambulance_3 ETA 7 min | opened step 1
EVT-0002 | fire       | Cedar Park Village             | sev 1 | fire_5 ETA 13 min | opened step 2
EVT-0003 | crime      | Central Plaza                  | sev 2 | police_0 ETA 3 min | opened step 4
EVT-0004 | accident   | Parkside Shopping Center       | sev 2 | ambulance_4 ETA 10 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Plaza                  | ON_SCENE → EVT-0003
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Magnolia Gardens [3 min], Northside Junction [8 min], Sunset Villas [8 min]
Westside Fire Department (fire_station) → Northside Junction [1 min], Sunset Villas [4 min], Parkside Shopping Center [4 min], Magnolia Gardens [7 min], Aspen Ridge [10 min], Central Plaza [14 min]
Downtown Precinct (police_station) → Westway Intersection [3 min], Aspen Ridge [3 min], Central Plaza [4 min], Cedar Park Village [4 min]
Magnolia Gardens (residential) → City Central Hospital [3 min], Westside Fire Department [7 min], Sunset Villas [8 min], Northside Junction [8 min], Aspen Ridge [14 min], Westway Intersection [10 min]
Cedar Park Village (residential) → Central Plaza [1 min], Westway Intersection [2 min], Downtown Precinct [4 min], Aspen Ridge [10 min], Northside Junction [12 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Magnolia Gardens [14 min], Cedar Park Village [10 min], Parkside Shopping Center [7 min], Westside Fire Department [10 min], Sunset Villas [9 min]
Sunset Villas (residential) → City Central Hospital [8 min], Westside Fire Department [4 min], Magnolia Gardens [8 min], Parkside Shopping Center [2 min], Northside Junction [2 min], Aspen Ridge [9 min]
Parkside Shopping Center (commercial) → Westside Fire Department [4 min], Aspen Ridge [7 min], Sunset Villas [2 min], Northside Junction [4 min]
Central Plaza (commercial) → Downtown Precinct [4 min], Cedar Park Village [1 min], Westway Intersection [2 min], Westside Fire Department [14 min]
Northside Junction (road_junction) → City Central Hospital [8 min], Westside Fire Department [1 min], Magnolia Gardens [8 min], Cedar Park Village [12 min], Sunset Villas [2 min], Parkside Shopping Center [4 min]
Westway Intersection (road_junction) → Downtown Precinct [3 min], Cedar Park Village [2 min], Central Plaza [2 min], Magnolia Gardens [10 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → police police_0
Step 5: CALL-0005 → Duplicate of EVT-0002
Step 6: CALL-0006 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Bad crash on Maple Boulevard! Car flipped over near Parkside Shopping Center. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Sunset Villas                  | sev 4 | ambulance_3 ETA 7 min | opened step 1
EVT-0002 | fire       | Cedar Park Village             | sev 1 | fire_5 ETA 13 min | opened step 2
EVT-0003 | crime      | Central Plaza                  | sev 2 | police_0 ETA 3 min | opened step 4
EVT-0004 | accident   | Parkside Shopping Center       | sev 2 | ambulance_4 ETA 10 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Plaza                  | ON_SCENE → EVT-0003
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Sunset Villas                  | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Magnolia Gardens [3 min], Northside Junction [8 min], Sunset Villas [8 min]
Westside Fire Department (fire_station) → Northside Junction [1 min], Sunset Villas [4 min], Parkside Shopping Center [4 min], Magnolia Gardens [7 min], Aspen Ridge [10 min], Central Plaza [14 min]
Downtown Precinct (police_station) → Westway Intersection [3 min], Aspen Ridge [3 min], Central Plaza [4 min], Cedar Park Village [4 min]
Magnolia Gardens (residential) → City Central Hospital [3 min], Westside Fire Department [7 min], Sunset Villas [8 min], Northside Junction [8 min], Aspen Ridge [14 min], Westway Intersection [10 min]
Cedar Park Village (residential) → Central Plaza [1 min], Westway Intersection [2 min], Downtown Precinct [4 min], Aspen Ridge [10 min], Northside Junction [12 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Magnolia Gardens [14 min], Cedar Park Village [10 min], Parkside Shopping Center [7 min], Westside Fire Department [10 min], Sunset Villas [9 min]
Sunset Villas (residential) → City Central Hospital [8 min], Westside Fire Department [4 min], Magnolia Gardens [8 min], Parkside Shopping Center [2 min], Northside Junction [2 min], Aspen Ridge [9 min]
Parkside Shopping Center (commercial) → Westside Fire Department [4 min], Aspen Ridge [7 min], Sunset Villas [2 min], Northside Junction [4 min]
Central Plaza (commercial) → Downtown Precinct [4 min], Cedar Park Village [1 min], Westway Intersection [2 min], Westside Fire Department [14 min]
Northside Junction (road_junction) → City Central Hospital [8 min], Westside Fire Department [1 min], Magnolia Gardens [8 min], Cedar Park Village [12 min], Sunset Villas [2 min], Parkside Shopping Center [4 min]
Westway Intersection (road_junction) → Downtown Precinct [3 min], Cedar Park Village [2 min], Central Plaza [2 min], Magnolia Gardens [10 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0002
Step 6: CALL-0006 → ambulance ambulance_4
Step 7: CALL-0007 → Duplicate of EVT-0003

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Hi, I think I see some smoke coming from behind Cedar Park Village. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Sunset Villas                  | sev 4 | ambulance_3 ETA 7 min | opened step 1
EVT-0002 | fire       | Cedar Park Village             | sev 1 | fire_5 ETA 13 min | opened step 2
EVT-0004 | accident   | Parkside Shopping Center       | sev 2 | ambulance_4 ETA 10 min | opened step 6
EVT-0005 | accident   | Parkside Shopping Center       | sev 2 | HELD → ambulance_3 | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Plaza                  | RETURNING → EVT-0003
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Sunset Villas                  | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Magnolia Gardens [3 min], Northside Junction [8 min], Sunset Villas [8 min]
Westside Fire Department (fire_station) → Northside Junction [1 min], Sunset Villas [4 min], Parkside Shopping Center [4 min], Magnolia Gardens [7 min], Aspen Ridge [10 min], Central Plaza [14 min]
Downtown Precinct (police_station) → Westway Intersection [3 min], Aspen Ridge [3 min], Central Plaza [4 min], Cedar Park Village [4 min]
Magnolia Gardens (residential) → City Central Hospital [3 min], Westside Fire Department [7 min], Sunset Villas [8 min], Northside Junction [8 min], Aspen Ridge [14 min], Westway Intersection [10 min]
Cedar Park Village (residential) → Central Plaza [1 min], Westway Intersection [2 min], Downtown Precinct [4 min], Aspen Ridge [10 min], Northside Junction [12 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Magnolia Gardens [14 min], Cedar Park Village [10 min], Parkside Shopping Center [7 min], Westside Fire Department [10 min], Sunset Villas [9 min]
Sunset Villas (residential) → City Central Hospital [8 min], Westside Fire Department [4 min], Magnolia Gardens [8 min], Parkside Shopping Center [2 min], Northside Junction [2 min], Aspen Ridge [9 min]
Parkside Shopping Center (commercial) → Westside Fire Department [4 min], Aspen Ridge [7 min], Sunset Villas [2 min], Northside Junction [4 min]
Central Plaza (commercial) → Downtown Precinct [4 min], Cedar Park Village [1 min], Westway Intersection [2 min], Westside Fire Department [14 min]
Northside Junction (road_junction) → City Central Hospital [8 min], Westside Fire Department [1 min], Magnolia Gardens [8 min], Cedar Park Village [12 min], Sunset Villas [2 min], Parkside Shopping Center [4 min]
Westway Intersection (road_junction) → Downtown Precinct [3 min], Cedar Park Village [2 min], Central Plaza [2 min], Magnolia Gardens [10 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → ambulance ambulance_4
Step 7: CALL-0007 → Duplicate of EVT-0003
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Multi-car pileup on Pine Boulevard near Cedar Park Village! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Cedar Park Village             | sev 1 | fire_5 ETA 13 min | opened step 2
EVT-0004 | accident   | Parkside Shopping Center       | sev 2 | ambulance_4 ETA 10 min | opened step 6
EVT-0005 | accident   | Parkside Shopping Center       | sev 2 | HELD → ambulance_3 | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Plaza                  | RETURNING → EVT-0003
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Sunset Villas                  | RETURNING → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Magnolia Gardens [3 min], Northside Junction [8 min], Sunset Villas [8 min]
Westside Fire Department (fire_station) → Northside Junction [1 min], Sunset Villas [4 min], Parkside Shopping Center [4 min], Magnolia Gardens [7 min], Aspen Ridge [10 min], Central Plaza [14 min]
Downtown Precinct (police_station) → Westway Intersection [3 min], Aspen Ridge [3 min], Central Plaza [4 min], Cedar Park Village [4 min]
Magnolia Gardens (residential) → City Central Hospital [3 min], Westside Fire Department [7 min], Sunset Villas [8 min], Northside Junction [8 min], Aspen Ridge [14 min], Westway Intersection [10 min]
Cedar Park Village (residential) → Central Plaza [1 min], Westway Intersection [2 min], Downtown Precinct [4 min], Aspen Ridge [10 min], Northside Junction [12 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Magnolia Gardens [14 min], Cedar Park Village [10 min], Parkside Shopping Center [7 min], Westside Fire Department [10 min], Sunset Villas [9 min]
Sunset Villas (residential) → City Central Hospital [8 min], Westside Fire Department [4 min], Magnolia Gardens [8 min], Parkside Shopping Center [2 min], Northside Junction [2 min], Aspen Ridge [9 min]
Parkside Shopping Center (commercial) → Westside Fire Department [4 min], Aspen Ridge [7 min], Sunset Villas [2 min], Northside Junction [4 min]
Central Plaza (commercial) → Downtown Precinct [4 min], Cedar Park Village [1 min], Westway Intersection [2 min], Westside Fire Department [14 min]
Northside Junction (road_junction) → City Central Hospital [8 min], Westside Fire Department [1 min], Magnolia Gardens [8 min], Cedar Park Village [12 min], Sunset Villas [2 min], Parkside Shopping Center [4 min]
Westway Intersection (road_junction) → Downtown Precinct [3 min], Cedar Park Village [2 min], Central Plaza [2 min], Magnolia Gardens [10 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0003
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)
Step 9: CALL-0009 → Duplicate of EVT-0002

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
There's a fire at 294 Park Road! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Cedar Park Village             | sev 1 | fire_5 ETA 13 min | opened step 2
EVT-0004 | accident   | Parkside Shopping Center       | sev 2 | ambulance_4 ETA 10 min | opened step 6
EVT-0005 | accident   | Parkside Shopping Center       | sev 2 | HELD → ambulance_3 | opened step 8
EVT-0006 | accident   | Cedar Park Village             | sev 2 | HELD → ambulance_3 | opened step 10

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Sunset Villas                  | RETURNING → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Magnolia Gardens [3 min], Northside Junction [8 min], Sunset Villas [8 min]
Westside Fire Department (fire_station) → Northside Junction [1 min], Sunset Villas [4 min], Parkside Shopping Center [4 min], Magnolia Gardens [7 min], Aspen Ridge [10 min], Central Plaza [14 min]
Downtown Precinct (police_station) → Westway Intersection [3 min], Aspen Ridge [3 min], Central Plaza [4 min], Cedar Park Village [4 min]
Magnolia Gardens (residential) → City Central Hospital [3 min], Westside Fire Department [7 min], Sunset Villas [8 min], Northside Junction [8 min], Aspen Ridge [14 min], Westway Intersection [10 min]
Cedar Park Village (residential) → Central Plaza [1 min], Westway Intersection [2 min], Downtown Precinct [4 min], Aspen Ridge [10 min], Northside Junction [12 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Magnolia Gardens [14 min], Cedar Park Village [10 min], Parkside Shopping Center [7 min], Westside Fire Department [10 min], Sunset Villas [9 min]
Sunset Villas (residential) → City Central Hospital [8 min], Westside Fire Department [4 min], Magnolia Gardens [8 min], Parkside Shopping Center [2 min], Northside Junction [2 min], Aspen Ridge [9 min]
Parkside Shopping Center (commercial) → Westside Fire Department [4 min], Aspen Ridge [7 min], Sunset Villas [2 min], Northside Junction [4 min]
Central Plaza (commercial) → Downtown Precinct [4 min], Cedar Park Village [1 min], Westway Intersection [2 min], Westside Fire Department [14 min]
Northside Junction (road_junction) → City Central Hospital [8 min], Westside Fire Department [1 min], Magnolia Gardens [8 min], Cedar Park Village [12 min], Sunset Villas [2 min], Parkside Shopping Center [4 min]
Westway Intersection (road_junction) → Downtown Precinct [3 min], Cedar Park Village [2 min], Central Plaza [2 min], Magnolia Gardens [10 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)
Step 9: CALL-0009 → Duplicate of EVT-0002
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Someone fainted at Cedar Park Village. They're breathing okay now but look really pale. We're on Pine Boulevard.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Cedar Park Village             | sev 1 | fire_5 ETA 13 min | opened step 2
EVT-0004 | accident   | Parkside Shopping Center       | sev 2 | ambulance_4 ETA 10 min | opened step 6
EVT-0005 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 10 min | opened step 8
EVT-0006 | accident   | Cedar Park Village             | sev 2 | HELD → ambulance_3 | opened step 10
EVT-0007 | fire       | Magnolia Gardens               | sev 4 | fire_6 ETA 7 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
City Central Hospital (hospital) → Magnolia Gardens [3 min], Northside Junction [8 min], Sunset Villas [8 min]
Westside Fire Department (fire_station) → Northside Junction [1 min], Sunset Villas [4 min], Parkside Shopping Center [4 min], Magnolia Gardens [7 min], Aspen Ridge [10 min], Central Plaza [14 min]
Downtown Precinct (police_station) → Westway Intersection [3 min], Aspen Ridge [3 min], Central Plaza [4 min], Cedar Park Village [4 min]
Magnolia Gardens (residential) → City Central Hospital [3 min], Westside Fire Department [7 min], Sunset Villas [8 min], Northside Junction [8 min], Aspen Ridge [14 min], Westway Intersection [10 min]
Cedar Park Village (residential) → Central Plaza [1 min], Westway Intersection [2 min], Downtown Precinct [4 min], Aspen Ridge [10 min], Northside Junction [12 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Magnolia Gardens [14 min], Cedar Park Village [10 min], Parkside Shopping Center [7 min], Westside Fire Department [10 min], Sunset Villas [9 min]
Sunset Villas (residential) → City Central Hospital [8 min], Westside Fire Department [4 min], Magnolia Gardens [8 min], Parkside Shopping Center [2 min], Northside Junction [2 min], Aspen Ridge [9 min]
Parkside Shopping Center (commercial) → Westside Fire Department [4 min], Aspen Ridge [7 min], Sunset Villas [2 min], Northside Junction [4 min]
Central Plaza (commercial) → Downtown Precinct [4 min], Cedar Park Village [1 min], Westway Intersection [2 min], Westside Fire Department [14 min]
Northside Junction (road_junction) → City Central Hospital [8 min], Westside Fire Department [1 min], Magnolia Gardens [8 min], Cedar Park Village [12 min], Sunset Villas [2 min], Parkside Shopping Center [4 min]
Westway Intersection (road_junction) → Downtown Precinct [3 min], Cedar Park Village [2 min], Central Plaza [2 min], Magnolia Gardens [10 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → Duplicate of EVT-0002
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_3)
Step 11: CALL-0011 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_4", "from_event_id": "EVT-0004", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Hi, I think I see some smoke coming from behind Parkside Shopping Center. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Cedar Park Village             | sev 1 | fire_5 ETA 13 min | opened step 2
EVT-0005 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 10 min | opened step 8
EVT-0006 | accident   | Cedar Park Village             | sev 2 | HELD → ambulance_3 | opened step 10
EVT-0007 | fire       | Magnolia Gardens               | sev 4 | fire_6 ETA 7 min | opened step 11
EVT-0008 | medical    | Cedar Park Village             | sev 4 | ambulance_4 ETA 15 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
City Central Hospital (hospital) → Magnolia Gardens [3 min], Northside Junction [8 min], Sunset Villas [8 min]
Westside Fire Department (fire_station) → Northside Junction [1 min], Sunset Villas [4 min], Parkside Shopping Center [4 min], Magnolia Gardens [7 min], Aspen Ridge [10 min], Central Plaza [14 min]
Downtown Precinct (police_station) → Westway Intersection [3 min], Aspen Ridge [3 min], Central Plaza [4 min], Cedar Park Village [4 min]
Magnolia Gardens (residential) → City Central Hospital [3 min], Westside Fire Department [7 min], Sunset Villas [8 min], Northside Junction [8 min], Aspen Ridge [14 min], Westway Intersection [10 min]
Cedar Park Village (residential) → Central Plaza [1 min], Westway Intersection [2 min], Downtown Precinct [4 min], Aspen Ridge [10 min], Northside Junction [12 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Magnolia Gardens [14 min], Cedar Park Village [10 min], Parkside Shopping Center [7 min], Westside Fire Department [10 min], Sunset Villas [9 min]
Sunset Villas (residential) → City Central Hospital [8 min], Westside Fire Department [4 min], Magnolia Gardens [8 min], Parkside Shopping Center [2 min], Northside Junction [2 min], Aspen Ridge [9 min]
Parkside Shopping Center (commercial) → Westside Fire Department [4 min], Aspen Ridge [7 min], Sunset Villas [2 min], Northside Junction [4 min]
Central Plaza (commercial) → Downtown Precinct [4 min], Cedar Park Village [1 min], Westway Intersection [2 min], Westside Fire Department [14 min]
Northside Junction (road_junction) → City Central Hospital [8 min], Westside Fire Department [1 min], Magnolia Gardens [8 min], Cedar Park Village [12 min], Sunset Villas [2 min], Parkside Shopping Center [4 min]
Westway Intersection (road_junction) → Downtown Precinct [3 min], Cedar Park Village [2 min], Central Plaza [2 min], Magnolia Gardens [10 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_3)
Step 11: CALL-0011 → fire fire_6
Step 12: CALL-0012 → ambulance ?

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_5", "from_event_id": "EVT-0002", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Yeah there's a small fire in a dumpster near Sunset Villas on Lake Lane. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0005 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 10 min | opened step 8
EVT-0006 | accident   | Cedar Park Village             | sev 2 | HELD → ambulance_3 | opened step 10
EVT-0007 | fire       | Magnolia Gardens               | sev 4 | fire_6 ETA 7 min | opened step 11
EVT-0008 | medical    | Cedar Park Village             | sev 4 | ambulance_4 ETA 15 min | opened step 12
EVT-0009 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 4 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0009
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
City Central Hospital (hospital) → Magnolia Gardens [3 min], Northside Junction [8 min], Sunset Villas [8 min]
Westside Fire Department (fire_station) → Northside Junction [1 min], Sunset Villas [4 min], Parkside Shopping Center [4 min], Magnolia Gardens [7 min], Aspen Ridge [10 min], Central Plaza [14 min]
Downtown Precinct (police_station) → Westway Intersection [3 min], Aspen Ridge [3 min], Central Plaza [4 min], Cedar Park Village [4 min]
Magnolia Gardens (residential) → City Central Hospital [3 min], Westside Fire Department [7 min], Sunset Villas [8 min], Northside Junction [8 min], Aspen Ridge [14 min], Westway Intersection [10 min]
Cedar Park Village (residential) → Central Plaza [1 min], Westway Intersection [2 min], Downtown Precinct [4 min], Aspen Ridge [10 min], Northside Junction [12 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Magnolia Gardens [14 min], Cedar Park Village [10 min], Parkside Shopping Center [7 min], Westside Fire Department [10 min], Sunset Villas [9 min]
Sunset Villas (residential) → City Central Hospital [8 min], Westside Fire Department [4 min], Magnolia Gardens [8 min], Parkside Shopping Center [2 min], Northside Junction [2 min], Aspen Ridge [9 min]
Parkside Shopping Center (commercial) → Westside Fire Department [4 min], Aspen Ridge [7 min], Sunset Villas [2 min], Northside Junction [4 min]
Central Plaza (commercial) → Downtown Precinct [4 min], Cedar Park Village [1 min], Westway Intersection [2 min], Westside Fire Department [14 min]
Northside Junction (road_junction) → City Central Hospital [8 min], Westside Fire Department [1 min], Magnolia Gardens [8 min], Cedar Park Village [12 min], Sunset Villas [2 min], Parkside Shopping Center [4 min]
Westway Intersection (road_junction) → Downtown Precinct [3 min], Cedar Park Village [2 min], Central Plaza [2 min], Magnolia Gardens [10 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → fire fire_6
Step 12: CALL-0012 → ambulance ?
Step 13: CALL-0013 → fire ?

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Car accident at Pine Boulevard and Lake Lane. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0005 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 10 min | opened step 8
EVT-0006 | accident   | Cedar Park Village             | sev 2 | HELD → ambulance_3 | opened step 10
EVT-0007 | fire       | Magnolia Gardens               | sev 4 | fire_6 ETA 7 min | opened step 11
EVT-0008 | medical    | Cedar Park Village             | sev 4 | ambulance_4 ETA 15 min | opened step 12
EVT-0009 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 4 min | opened step 13
EVT-0010 | fire       | Sunset Villas                  | sev 4 | HELD → fire_5 | opened step 14

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0009
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
City Central Hospital (hospital) → Magnolia Gardens [3 min], Northside Junction [8 min], Sunset Villas [8 min]
Westside Fire Department (fire_station) → Northside Junction [1 min], Sunset Villas [4 min], Parkside Shopping Center [4 min], Magnolia Gardens [7 min], Aspen Ridge [10 min], Central Plaza [14 min]
Downtown Precinct (police_station) → Westway Intersection [3 min], Aspen Ridge [3 min], Central Plaza [4 min], Cedar Park Village [4 min]
Magnolia Gardens (residential) → City Central Hospital [3 min], Westside Fire Department [7 min], Sunset Villas [8 min], Northside Junction [8 min], Aspen Ridge [14 min], Westway Intersection [10 min]
Cedar Park Village (residential) → Central Plaza [1 min], Westway Intersection [2 min], Downtown Precinct [4 min], Aspen Ridge [10 min], Northside Junction [12 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Magnolia Gardens [14 min], Cedar Park Village [10 min], Parkside Shopping Center [7 min], Westside Fire Department [10 min], Sunset Villas [9 min]
Sunset Villas (residential) → City Central Hospital [8 min], Westside Fire Department [4 min], Magnolia Gardens [8 min], Parkside Shopping Center [2 min], Northside Junction [2 min], Aspen Ridge [9 min]
Parkside Shopping Center (commercial) → Westside Fire Department [4 min], Aspen Ridge [7 min], Sunset Villas [2 min], Northside Junction [4 min]
Central Plaza (commercial) → Downtown Precinct [4 min], Cedar Park Village [1 min], Westway Intersection [2 min], Westside Fire Department [14 min]
Northside Junction (road_junction) → City Central Hospital [8 min], Westside Fire Department [1 min], Magnolia Gardens [8 min], Cedar Park Village [12 min], Sunset Villas [2 min], Parkside Shopping Center [4 min]
Westway Intersection (road_junction) → Downtown Precinct [3 min], Cedar Park Village [2 min], Central Plaza [2 min], Magnolia Gardens [10 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → ambulance ?
Step 13: CALL-0013 → fire ?
Step 14: CALL-0014 → HOLD (fire, waiting for fire_5)

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
Multi-car pileup on Maple Boulevard near Parkside Shopping Center! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0005 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 10 min | opened step 8
EVT-0006 | accident   | Cedar Park Village             | sev 2 | HELD → ambulance_3 | opened step 10
EVT-0007 | fire       | Magnolia Gardens               | sev 4 | fire_6 ETA 7 min | opened step 11
EVT-0008 | medical    | Cedar Park Village             | sev 4 | ambulance_4 ETA 15 min | opened step 12
EVT-0009 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 4 min | opened step 13
EVT-0010 | fire       | Sunset Villas                  | sev 4 | HELD → fire_5 | opened step 14
EVT-0011 | accident   | Cedar Park Village             | sev 3 | HELD → ambulance_3 | opened step 15

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0009
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
City Central Hospital (hospital) → Magnolia Gardens [3 min], Northside Junction [8 min], Sunset Villas [8 min]
Westside Fire Department (fire_station) → Northside Junction [1 min], Sunset Villas [4 min], Parkside Shopping Center [4 min], Magnolia Gardens [7 min], Aspen Ridge [10 min], Central Plaza [14 min]
Downtown Precinct (police_station) → Westway Intersection [3 min], Aspen Ridge [3 min], Central Plaza [4 min], Cedar Park Village [4 min]
Magnolia Gardens (residential) → City Central Hospital [3 min], Westside Fire Department [7 min], Sunset Villas [8 min], Northside Junction [8 min], Aspen Ridge [14 min], Westway Intersection [10 min]
Cedar Park Village (residential) → Central Plaza [1 min], Westway Intersection [2 min], Downtown Precinct [4 min], Aspen Ridge [10 min], Northside Junction [12 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Magnolia Gardens [14 min], Cedar Park Village [10 min], Parkside Shopping Center [7 min], Westside Fire Department [10 min], Sunset Villas [9 min]
Sunset Villas (residential) → City Central Hospital [8 min], Westside Fire Department [4 min], Magnolia Gardens [8 min], Parkside Shopping Center [2 min], Northside Junction [2 min], Aspen Ridge [9 min]
Parkside Shopping Center (commercial) → Westside Fire Department [4 min], Aspen Ridge [7 min], Sunset Villas [2 min], Northside Junction [4 min]
Central Plaza (commercial) → Downtown Precinct [4 min], Cedar Park Village [1 min], Westway Intersection [2 min], Westside Fire Department [14 min]
Northside Junction (road_junction) → City Central Hospital [8 min], Westside Fire Department [1 min], Magnolia Gardens [8 min], Cedar Park Village [12 min], Sunset Villas [2 min], Parkside Shopping Center [4 min]
Westway Intersection (road_junction) → Downtown Precinct [3 min], Cedar Park Village [2 min], Central Plaza [2 min], Magnolia Gardens [10 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → fire ?
Step 14: CALL-0014 → HOLD (fire, waiting for fire_5)
Step 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
I'd like to report a shoplifter at Central Plaza on Third Avenue. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0005 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 10 min | opened step 8
EVT-0006 | accident   | Cedar Park Village             | sev 2 | HELD → ambulance_3 | opened step 10
EVT-0007 | fire       | Magnolia Gardens               | sev 4 | fire_6 ETA 7 min | opened step 11
EVT-0008 | medical    | Cedar Park Village             | sev 4 | ambulance_4 ETA 15 min | opened step 12
EVT-0009 | fire       | Parkside Shopping Center       | sev 4 | fire_5 ETA 4 min | opened step 13
EVT-0010 | fire       | Sunset Villas                  | sev 4 | HELD → fire_5 | opened step 14
EVT-0011 | accident   | Cedar Park Village             | sev 3 | HELD → ambulance_3 | opened step 15
EVT-0012 | accident   | Parkside Shopping Center       | sev 3 | HELD → ambulance_3 | opened step 16

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_5          | fire       | Parkside Shopping Center       | ON_SCENE → EVT-0009
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007

=== CITY REFERENCE ===
City Central Hospital (hospital) → Magnolia Gardens [3 min], Northside Junction [8 min], Sunset Villas [8 min]
Westside Fire Department (fire_station) → Northside Junction [1 min], Sunset Villas [4 min], Parkside Shopping Center [4 min], Magnolia Gardens [7 min], Aspen Ridge [10 min], Central Plaza [14 min]
Downtown Precinct (police_station) → Westway Intersection [3 min], Aspen Ridge [3 min], Central Plaza [4 min], Cedar Park Village [4 min]
Magnolia Gardens (residential) → City Central Hospital [3 min], Westside Fire Department [7 min], Sunset Villas [8 min], Northside Junction [8 min], Aspen Ridge [14 min], Westway Intersection [10 min]
Cedar Park Village (residential) → Central Plaza [1 min], Westway Intersection [2 min], Downtown Precinct [4 min], Aspen Ridge [10 min], Northside Junction [12 min]
Aspen Ridge (residential) → Downtown Precinct [3 min], Magnolia Gardens [14 min], Cedar Park Village [10 min], Parkside Shopping Center [7 min], Westside Fire Department [10 min], Sunset Villas [9 min]
Sunset Villas (residential) → City Central Hospital [8 min], Westside Fire Department [4 min], Magnolia Gardens [8 min], Parkside Shopping Center [2 min], Northside Junction [2 min], Aspen Ridge [9 min]
Parkside Shopping Center (commercial) → Westside Fire Department [4 min], Aspen Ridge [7 min], Sunset Villas [2 min], Northside Junction [4 min]
Central Plaza (commercial) → Downtown Precinct [4 min], Cedar Park Village [1 min], Westway Intersection [2 min], Westside Fire Department [14 min]
Northside Junction (road_junction) → City Central Hospital [8 min], Westside Fire Department [1 min], Magnolia Gardens [8 min], Cedar Park Village [12 min], Sunset Villas [2 min], Parkside Shopping Center [4 min]
Westway Intersection (road_junction) → Downtown Precinct [3 min], Cedar Park Village [2 min], Central Plaza [2 min], Magnolia Gardens [10 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → HOLD (fire, waiting for fire_5)
Step 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_3)
Step 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}