[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Building's on fire on Oak Boulevard near Lakeview Residences! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0004 | medical    | Birchwood Place                | sev 5 | ambulance_4 ETA 14 min | opened step 6
EVT-0005 | crime      | Central Plaza                  | sev 2 | police_1 ETA 6 min | opened step 8
EVT-0006 | medical    | Lakeview Residences            | sev 5 | ambulance_3 ETA 5 min | opened step 9
EVT-0007 | crime      | Willow Creek Homes             | sev 5 | police_2 ETA 9 min | opened step 10
EVT-0008 | medical    | Lakeview Residences            | sev 3 | ambulance_5 ETA 5 min | opened step 11
EVT-0009 | accident   | Central Plaza                  | sev 2 | HELD → ambulance_3 | opened step 12
EVT-0010 | crime      | Birchwood Place                | sev 3 | police_0 ETA 6 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0010
police_1        | police     | Central Plaza                  | ON_SCENE → EVT-0005
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0007
ambulance_3     | ambulance  | Lakeview Residences            | ON_SCENE → EVT-0006
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0008
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [3 min], Downtown Mall [3 min], Sunset Villas [3 min], Lakeview Residences [5 min], Westway Intersection [8 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Birchwood Place [2 min], Hilltop Manor [4 min], Downtown Precinct [4 min], Willow Creek Homes [5 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Lakeview Residences [4 min], Birchwood Place [6 min], Hilltop Manor [8 min], Central Plaza [7 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Eastgate Roundabout [3 min], Downtown Mall [3 min], Hilltop Manor [14 min], Westway Intersection [7 min]
Lakeview Residences (residential) → St. Mary's Medical Center [5 min], Downtown Precinct [4 min], Downtown Mall [4 min], Westway Intersection [4 min], Willow Creek Homes [7 min], Central Plaza [9 min], Eastgate Roundabout [6 min]
Hilltop Manor (residential) → Central Fire Station [4 min], Sunset Villas [14 min], Central Plaza [7 min], Downtown Precinct [8 min]
Birchwood Place (residential) → Central Fire Station [2 min], Downtown Precinct [6 min], Willow Creek Homes [4 min], Eastgate Roundabout [12 min]
Willow Creek Homes (residential) → Birchwood Place [4 min], Westway Intersection [4 min], Lakeview Residences [7 min], Central Fire Station [5 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Lakeview Residences [4 min], Eastgate Roundabout [2 min], Westway Intersection [6 min]
Central Plaza (commercial) → Hilltop Manor [7 min], Downtown Precinct [7 min], St. Mary's Medical Center [9 min], Lakeview Residences [9 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Willow Creek Homes [4 min], Downtown Mall [6 min], Sunset Villas [7 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Birchwood Place [12 min], Downtown Mall [2 min], Lakeview Residences [6 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → ambulance ambulance_5
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)
Step 13: CALL-0013 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Multi-car pileup on Spring Road near Birchwood Place! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0004 | medical    | Birchwood Place                | sev 5 | ambulance_4 ETA 14 min | opened step 6
EVT-0005 | crime      | Central Plaza                  | sev 2 | police_1 ETA 6 min | opened step 8
EVT-0006 | medical    | Lakeview Residences            | sev 5 | ambulance_3 ETA 5 min | opened step 9
EVT-0007 | crime      | Willow Creek Homes             | sev 5 | police_2 ETA 9 min | opened step 10
EVT-0008 | medical    | Lakeview Residences            | sev 3 | ambulance_5 ETA 5 min | opened step 11
EVT-0009 | accident   | Central Plaza                  | sev 2 | HELD → ambulance_3 | opened step 12
EVT-0010 | crime      | Birchwood Place                | sev 3 | police_0 ETA 6 min | opened step 13
EVT-0011 | fire       | Lakeview Residences            | sev 4 | fire_6 ETA 8 min | opened step 14

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0010
police_1        | police     | Central Plaza                  | ON_SCENE → EVT-0005
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0007
ambulance_3     | ambulance  | Lakeview Residences            | ON_SCENE → EVT-0006
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0008
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0011
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [3 min], Downtown Mall [3 min], Sunset Villas [3 min], Lakeview Residences [5 min], Westway Intersection [8 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Birchwood Place [2 min], Hilltop Manor [4 min], Downtown Precinct [4 min], Willow Creek Homes [5 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Lakeview Residences [4 min], Birchwood Place [6 min], Hilltop Manor [8 min], Central Plaza [7 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Eastgate Roundabout [3 min], Downtown Mall [3 min], Hilltop Manor [14 min], Westway Intersection [7 min]
Lakeview Residences (residential) → St. Mary's Medical Center [5 min], Downtown Precinct [4 min], Downtown Mall [4 min], Westway Intersection [4 min], Willow Creek Homes [7 min], Central Plaza [9 min], Eastgate Roundabout [6 min]
Hilltop Manor (residential) → Central Fire Station [4 min], Sunset Villas [14 min], Central Plaza [7 min], Downtown Precinct [8 min]
Birchwood Place (residential) → Central Fire Station [2 min], Downtown Precinct [6 min], Willow Creek Homes [4 min], Eastgate Roundabout [12 min]
Willow Creek Homes (residential) → Birchwood Place [4 min], Westway Intersection [4 min], Lakeview Residences [7 min], Central Fire Station [5 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Lakeview Residences [4 min], Eastgate Roundabout [2 min], Westway Intersection [6 min]
Central Plaza (commercial) → Hilltop Manor [7 min], Downtown Precinct [7 min], St. Mary's Medical Center [9 min], Lakeview Residences [9 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Willow Creek Homes [4 min], Downtown Mall [6 min], Sunset Villas [7 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Birchwood Place [12 min], Downtown Mall [2 min], Lakeview Residences [6 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)
Step 13: CALL-0013 → police police_0
Step 14: CALL-0014 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_5", "from_event_id": "EVT-0008", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
There's a fire at 156 Third Road! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0004 | medical    | Birchwood Place                | sev 5 | ambulance_4 ETA 14 min | opened step 6
EVT-0007 | crime      | Willow Creek Homes             | sev 5 | police_2 ETA 9 min | opened step 10
EVT-0009 | accident   | Central Plaza                  | sev 2 | HELD → ambulance_3 | opened step 12
EVT-0010 | crime      | Birchwood Place                | sev 3 | police_0 ETA 6 min | opened step 13
EVT-0011 | fire       | Lakeview Residences            | sev 4 | fire_6 ETA 8 min | opened step 14
EVT-0012 | accident   | Birchwood Place                | sev 4 | ambulance_5 ETA 14 min | opened step 15

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0010
police_1        | police     | Central Plaza                  | RETURNING → EVT-0005
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0007
ambulance_3     | ambulance  | Lakeview Residences            | RETURNING → EVT-0006
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0012
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0011
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [3 min], Downtown Mall [3 min], Sunset Villas [3 min], Lakeview Residences [5 min], Westway Intersection [8 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Birchwood Place [2 min], Hilltop Manor [4 min], Downtown Precinct [4 min], Willow Creek Homes [5 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Lakeview Residences [4 min], Birchwood Place [6 min], Hilltop Manor [8 min], Central Plaza [7 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Eastgate Roundabout [3 min], Downtown Mall [3 min], Hilltop Manor [14 min], Westway Intersection [7 min]
Lakeview Residences (residential) → St. Mary's Medical Center [5 min], Downtown Precinct [4 min], Downtown Mall [4 min], Westway Intersection [4 min], Willow Creek Homes [7 min], Central Plaza [9 min], Eastgate Roundabout [6 min]
Hilltop Manor (residential) → Central Fire Station [4 min], Sunset Villas [14 min], Central Plaza [7 min], Downtown Precinct [8 min]
Birchwood Place (residential) → Central Fire Station [2 min], Downtown Precinct [6 min], Willow Creek Homes [4 min], Eastgate Roundabout [12 min]
Willow Creek Homes (residential) → Birchwood Place [4 min], Westway Intersection [4 min], Lakeview Residences [7 min], Central Fire Station [5 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Lakeview Residences [4 min], Eastgate Roundabout [2 min], Westway Intersection [6 min]
Central Plaza (commercial) → Hilltop Manor [7 min], Downtown Precinct [7 min], St. Mary's Medical Center [9 min], Lakeview Residences [9 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Willow Creek Homes [4 min], Downtown Mall [6 min], Sunset Villas [7 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Birchwood Place [12 min], Downtown Mall [2 min], Lakeview Residences [6 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → police police_0
Step 14: CALL-0014 → fire fire_6
Step 15: CALL-0015 → ambulance ?

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
I think I heard gunshots near 573 Oak Boulevard! People are running. I'm hiding inside Lakeview Residences, please send help!

=== ACTIVE EVENTS ===
EVT-0004 | medical    | Birchwood Place                | sev 5 | ambulance_4 ETA 14 min | opened step 6
EVT-0007 | crime      | Willow Creek Homes             | sev 5 | police_2 ETA 9 min | opened step 10
EVT-0009 | accident   | Central Plaza                  | sev 2 | HELD → ambulance_3 | opened step 12
EVT-0010 | crime      | Birchwood Place                | sev 3 | police_0 ETA 6 min | opened step 13
EVT-0011 | fire       | Lakeview Residences            | sev 4 | fire_6 ETA 8 min | opened step 14
EVT-0012 | accident   | Birchwood Place                | sev 4 | ambulance_5 ETA 14 min | opened step 15
EVT-0013 | fire       | Sunset Villas                  | sev 3 | fire_7 ETA 15 min | opened step 16

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0010
police_1        | police     | Central Plaza                  | RETURNING → EVT-0005
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0007
ambulance_3     | ambulance  | Lakeview Residences            | RETURNING → EVT-0006
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0012
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0011
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0013
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [3 min], Downtown Mall [3 min], Sunset Villas [3 min], Lakeview Residences [5 min], Westway Intersection [8 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Birchwood Place [2 min], Hilltop Manor [4 min], Downtown Precinct [4 min], Willow Creek Homes [5 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Lakeview Residences [4 min], Birchwood Place [6 min], Hilltop Manor [8 min], Central Plaza [7 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Eastgate Roundabout [3 min], Downtown Mall [3 min], Hilltop Manor [14 min], Westway Intersection [7 min]
Lakeview Residences (residential) → St. Mary's Medical Center [5 min], Downtown Precinct [4 min], Downtown Mall [4 min], Westway Intersection [4 min], Willow Creek Homes [7 min], Central Plaza [9 min], Eastgate Roundabout [6 min]
Hilltop Manor (residential) → Central Fire Station [4 min], Sunset Villas [14 min], Central Plaza [7 min], Downtown Precinct [8 min]
Birchwood Place (residential) → Central Fire Station [2 min], Downtown Precinct [6 min], Willow Creek Homes [4 min], Eastgate Roundabout [12 min]
Willow Creek Homes (residential) → Birchwood Place [4 min], Westway Intersection [4 min], Lakeview Residences [7 min], Central Fire Station [5 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Lakeview Residences [4 min], Eastgate Roundabout [2 min], Westway Intersection [6 min]
Central Plaza (commercial) → Hilltop Manor [7 min], Downtown Precinct [7 min], St. Mary's Medical Center [9 min], Lakeview Residences [9 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Willow Creek Homes [4 min], Downtown Mall [6 min], Sunset Villas [7 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Birchwood Place [12 min], Downtown Mall [2 min], Lakeview Residences [6 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → fire fire_6
Step 15: CALL-0015 → ambulance ?
Step 16: CALL-0016 → fire fire_7

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
There's a break-in happening right now at 387 Oak Lane. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0004 | medical    | Birchwood Place                | sev 5 | ambulance_4 ETA 14 min | opened step 6
EVT-0007 | crime      | Willow Creek Homes             | sev 5 | police_2 ETA 9 min | opened step 10
EVT-0009 | accident   | Central Plaza                  | sev 2 | ambulance_3 ETA 9 min | opened step 12
EVT-0010 | crime      | Birchwood Place                | sev 3 | police_0 ETA 6 min | opened step 13
EVT-0011 | fire       | Lakeview Residences            | sev 4 | fire_6 ETA 8 min | opened step 14
EVT-0012 | accident   | Birchwood Place                | sev 4 | ambulance_5 ETA 14 min | opened step 15
EVT-0013 | fire       | Sunset Villas                  | sev 3 | fire_7 ETA 15 min | opened step 16
EVT-0014 | crime      | Lakeview Residences            | sev 2 | police_1 ETA 3 min | opened step 17

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0010
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0014
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0007
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0012
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0011
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0013
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [3 min], Downtown Mall [3 min], Sunset Villas [3 min], Lakeview Residences [5 min], Westway Intersection [8 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Birchwood Place [2 min], Hilltop Manor [4 min], Downtown Precinct [4 min], Willow Creek Homes [5 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Lakeview Residences [4 min], Birchwood Place [6 min], Hilltop Manor [8 min], Central Plaza [7 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Eastgate Roundabout [3 min], Downtown Mall [3 min], Hilltop Manor [14 min], Westway Intersection [7 min]
Lakeview Residences (residential) → St. Mary's Medical Center [5 min], Downtown Precinct [4 min], Downtown Mall [4 min], Westway Intersection [4 min], Willow Creek Homes [7 min], Central Plaza [9 min], Eastgate Roundabout [6 min]
Hilltop Manor (residential) → Central Fire Station [4 min], Sunset Villas [14 min], Central Plaza [7 min], Downtown Precinct [8 min]
Birchwood Place (residential) → Central Fire Station [2 min], Downtown Precinct [6 min], Willow Creek Homes [4 min], Eastgate Roundabout [12 min]
Willow Creek Homes (residential) → Birchwood Place [4 min], Westway Intersection [4 min], Lakeview Residences [7 min], Central Fire Station [5 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Lakeview Residences [4 min], Eastgate Roundabout [2 min], Westway Intersection [6 min]
Central Plaza (commercial) → Hilltop Manor [7 min], Downtown Precinct [7 min], St. Mary's Medical Center [9 min], Lakeview Residences [9 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Willow Creek Homes [4 min], Downtown Mall [6 min], Sunset Villas [7 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Birchwood Place [12 min], Downtown Mall [2 min], Lakeview Residences [6 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → ambulance ?
Step 16: CALL-0016 → fire fire_7
Step 17: CALL-0017 → HOLD (police, waiting for police_1)

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
Bad crash on Pine Avenue! Car flipped over near Downtown Mall. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0004 | medical    | Birchwood Place                | sev 5 | ambulance_4 ETA 14 min | opened step 6
EVT-0007 | crime      | Willow Creek Homes             | sev 5 | police_2 ETA 9 min | opened step 10
EVT-0009 | accident   | Central Plaza                  | sev 2 | ambulance_3 ETA 9 min | opened step 12
EVT-0010 | crime      | Birchwood Place                | sev 3 | police_0 ETA 6 min | opened step 13
EVT-0011 | fire       | Lakeview Residences            | sev 4 | fire_6 ETA 8 min | opened step 14
EVT-0012 | accident   | Birchwood Place                | sev 4 | ambulance_5 ETA 14 min | opened step 15
EVT-0013 | fire       | Sunset Villas                  | sev 3 | fire_7 ETA 15 min | opened step 16
EVT-0014 | crime      | Lakeview Residences            | sev 2 | police_1 ETA 3 min | opened step 17
EVT-0015 | crime      | Central Plaza                  | sev 3 | HELD → police_0 | opened step 18

=== UNIT STATUS ===
police_0        | police     | Birchwood Place                | ON_SCENE → EVT-0010
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0014
police_2        | police     | Willow Creek Homes             | ON_SCENE → EVT-0007
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0012
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0011
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0013
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [3 min], Downtown Mall [3 min], Sunset Villas [3 min], Lakeview Residences [5 min], Westway Intersection [8 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Birchwood Place [2 min], Hilltop Manor [4 min], Downtown Precinct [4 min], Willow Creek Homes [5 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Lakeview Residences [4 min], Birchwood Place [6 min], Hilltop Manor [8 min], Central Plaza [7 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Eastgate Roundabout [3 min], Downtown Mall [3 min], Hilltop Manor [14 min], Westway Intersection [7 min]
Lakeview Residences (residential) → St. Mary's Medical Center [5 min], Downtown Precinct [4 min], Downtown Mall [4 min], Westway Intersection [4 min], Willow Creek Homes [7 min], Central Plaza [9 min], Eastgate Roundabout [6 min]
Hilltop Manor (residential) → Central Fire Station [4 min], Sunset Villas [14 min], Central Plaza [7 min], Downtown Precinct [8 min]
Birchwood Place (residential) → Central Fire Station [2 min], Downtown Precinct [6 min], Willow Creek Homes [4 min], Eastgate Roundabout [12 min]
Willow Creek Homes (residential) → Birchwood Place [4 min], Westway Intersection [4 min], Lakeview Residences [7 min], Central Fire Station [5 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Lakeview Residences [4 min], Eastgate Roundabout [2 min], Westway Intersection [6 min]
Central Plaza (commercial) → Hilltop Manor [7 min], Downtown Precinct [7 min], St. Mary's Medical Center [9 min], Lakeview Residences [9 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Willow Creek Homes [4 min], Downtown Mall [6 min], Sunset Villas [7 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Birchwood Place [12 min], Downtown Mall [2 min], Lakeview Residences [6 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → fire fire_7
Step 17: CALL-0017 → HOLD (police, waiting for police_1)
Step 18: CALL-0018 → HOLD (police, waiting for police_0)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0009", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
Someone fainted at Hilltop Manor. They're breathing okay now but look really pale. We're on Hill Drive.

=== ACTIVE EVENTS ===
EVT-0004 | medical    | Birchwood Place                | sev 5 | ambulance_4 ETA 14 min | opened step 6
EVT-0007 | crime      | Willow Creek Homes             | sev 5 | police_2 ETA 9 min | opened step 10
EVT-0009 | accident   | Central Plaza                  | sev 2 | HELD → ambulance_3 | opened step 12
EVT-0010 | crime      | Birchwood Place                | sev 3 | police_0 ETA 6 min | opened step 13
EVT-0011 | fire       | Lakeview Residences            | sev 4 | fire_6 ETA 8 min | opened step 14
EVT-0012 | accident   | Birchwood Place                | sev 4 | ambulance_5 ETA 14 min | opened step 15
EVT-0013 | fire       | Sunset Villas                  | sev 3 | fire_7 ETA 15 min | opened step 16
EVT-0014 | crime      | Lakeview Residences            | sev 2 | police_1 ETA 3 min | opened step 17
EVT-0015 | crime      | Central Plaza                  | sev 3 | HELD → police_0 | opened step 18
EVT-0016 | accident   | Downtown Mall                  | sev 4 | ambulance_3 ETA 2 min | opened step 19

=== UNIT STATUS ===
police_0        | police     | Birchwood Place                | ON_SCENE → EVT-0010
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0014
police_2        | police     | Willow Creek Homes             | ON_SCENE → EVT-0007
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0016
ambulance_4     | ambulance  | Birchwood Place                | ON_SCENE → EVT-0004
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0012
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0011
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0013
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [3 min], Downtown Mall [3 min], Sunset Villas [3 min], Lakeview Residences [5 min], Westway Intersection [8 min], Central Plaza [9 min]
Central Fire Station (fire_station) → Birchwood Place [2 min], Hilltop Manor [4 min], Downtown Precinct [4 min], Willow Creek Homes [5 min]
Downtown Precinct (police_station) → Central Fire Station [4 min], Lakeview Residences [4 min], Birchwood Place [6 min], Hilltop Manor [8 min], Central Plaza [7 min]
Sunset Villas (residential) → St. Mary's Medical Center [3 min], Eastgate Roundabout [3 min], Downtown Mall [3 min], Hilltop Manor [14 min], Westway Intersection [7 min]
Lakeview Residences (residential) → St. Mary's Medical Center [5 min], Downtown Precinct [4 min], Downtown Mall [4 min], Westway Intersection [4 min], Willow Creek Homes [7 min], Central Plaza [9 min], Eastgate Roundabout [6 min]
Hilltop Manor (residential) → Central Fire Station [4 min], Sunset Villas [14 min], Central Plaza [7 min], Downtown Precinct [8 min]
Birchwood Place (residential) → Central Fire Station [2 min], Downtown Precinct [6 min], Willow Creek Homes [4 min], Eastgate Roundabout [12 min]
Willow Creek Homes (residential) → Birchwood Place [4 min], Westway Intersection [4 min], Lakeview Residences [7 min], Central Fire Station [5 min]
Downtown Mall (commercial) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Lakeview Residences [4 min], Eastgate Roundabout [2 min], Westway Intersection [6 min]
Central Plaza (commercial) → Hilltop Manor [7 min], Downtown Precinct [7 min], St. Mary's Medical Center [9 min], Lakeview Residences [9 min]
Westway Intersection (road_junction) → St. Mary's Medical Center [8 min], Lakeview Residences [4 min], Willow Creek Homes [4 min], Downtown Mall [6 min], Sunset Villas [7 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [3 min], Sunset Villas [3 min], Birchwood Place [12 min], Downtown Mall [2 min], Lakeview Residences [6 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → HOLD (police, waiting for police_1)
Step 18: CALL-0018 → HOLD (police, waiting for police_0)
Step 19: CALL-0019 → ambulance ?

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Fender bender on Hill Boulevard near Birchwood Place. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Metro Police HQ [4 min], Birchwood Place [3 min], Cedar Park Village [5 min], Magnolia Gardens [6 min], Elmwood Terrace [8 min], Downtown Mall [7 min], Central Crossroads [8 min]
Central Fire Station (fire_station) → Metro Police HQ [2 min], Oakwood Apartments [3 min], Central Crossroads [8 min], Eastgate Roundabout [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [2 min], Eastgate Roundabout [1 min], Magnolia Gardens [8 min], Cedar Park Village [5 min], Oakwood Apartments [8 min], Elmwood Terrace [4 min], Central Crossroads [9 min]
Cedar Park Village (residential) → Magnolia Gardens [1 min], St. Mary's Medical Center [5 min], Elmwood Terrace [5 min], Metro Police HQ [5 min], Downtown Mall [11 min]
Oakwood Apartments (residential) → Central Fire Station [3 min], Metro Police HQ [8 min], Central Crossroads [7 min]
Magnolia Gardens (residential) → Metro Police HQ [8 min], Cedar Park Village [1 min], St. Mary's Medical Center [6 min]
Elmwood Terrace (residential) → Cedar Park Village [5 min], Eastgate Roundabout [4 min], Metro Police HQ [4 min], St. Mary's Medical Center [8 min]
Birchwood Place (residential) → St. Mary's Medical Center [3 min], Downtown Mall [3 min], Central Crossroads [6 min], Eastgate Roundabout [8 min]
Downtown Mall (commercial) → Birchwood Place [3 min], St. Mary's Medical Center [7 min], Central Crossroads [9 min], Cedar Park Village [11 min]
Central Crossroads (road_junction) → Birchwood Place [6 min], Downtown Mall [9 min], Central Fire Station [8 min], Oakwood Apartments [7 min], St. Mary's Medical Center [8 min], Metro Police HQ [9 min]
Eastgate Roundabout (road_junction) → Metro Police HQ [1 min], Elmwood Terrace [4 min], Central Fire Station [5 min], Birchwood Place [8 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Active shooter at Elmwood Terrace! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Birchwood Place                | sev 4 | ambulance_2 ETA 3 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Metro Police HQ [4 min], Birchwood Place [3 min], Cedar Park Village [5 min], Magnolia Gardens [6 min], Elmwood Terrace [8 min], Downtown Mall [7 min], Central Crossroads [8 min]
Central Fire Station (fire_station) → Metro Police HQ [2 min], Oakwood Apartments [3 min], Central Crossroads [8 min], Eastgate Roundabout [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [2 min], Eastgate Roundabout [1 min], Magnolia Gardens [8 min], Cedar Park Village [5 min], Oakwood Apartments [8 min], Elmwood Terrace [4 min], Central Crossroads [9 min]
Cedar Park Village (residential) → Magnolia Gardens [1 min], St. Mary's Medical Center [5 min], Elmwood Terrace [5 min], Metro Police HQ [5 min], Downtown Mall [11 min]
Oakwood Apartments (residential) → Central Fire Station [3 min], Metro Police HQ [8 min], Central Crossroads [7 min]
Magnolia Gardens (residential) → Metro Police HQ [8 min], Cedar Park Village [1 min], St. Mary's Medical Center [6 min]
Elmwood Terrace (residential) → Cedar Park Village [5 min], Eastgate Roundabout [4 min], Metro Police HQ [4 min], St. Mary's Medical Center [8 min]
Birchwood Place (residential) → St. Mary's Medical Center [3 min], Downtown Mall [3 min], Central Crossroads [6 min], Eastgate Roundabout [8 min]
Downtown Mall (commercial) → Birchwood Place [3 min], St. Mary's Medical Center [7 min], Central Crossroads [9 min], Cedar Park Village [11 min]
Central Crossroads (road_junction) → Birchwood Place [6 min], Downtown Mall [9 min], Central Fire Station [8 min], Oakwood Apartments [7 min], St. Mary's Medical Center [8 min], Metro Police HQ [9 min]
Eastgate Roundabout (road_junction) → Metro Police HQ [1 min], Elmwood Terrace [4 min], Central Fire Station [5 min], Birchwood Place [8 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
I think I heard gunshots near 648 First Lane! People are running. I'm hiding inside Oakwood Apartments, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Birchwood Place                | sev 4 | ambulance_2 ETA 3 min | opened step 1
EVT-0002 | crime      | Elmwood Terrace                | sev 1 | police_0 ETA 4 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Metro Police HQ [4 min], Birchwood Place [3 min], Cedar Park Village [5 min], Magnolia Gardens [6 min], Elmwood Terrace [8 min], Downtown Mall [7 min], Central Crossroads [8 min]
Central Fire Station (fire_station) → Metro Police HQ [2 min], Oakwood Apartments [3 min], Central Crossroads [8 min], Eastgate Roundabout [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [2 min], Eastgate Roundabout [1 min], Magnolia Gardens [8 min], Cedar Park Village [5 min], Oakwood Apartments [8 min], Elmwood Terrace [4 min], Central Crossroads [9 min]
Cedar Park Village (residential) → Magnolia Gardens [1 min], St. Mary's Medical Center [5 min], Elmwood Terrace [5 min], Metro Police HQ [5 min], Downtown Mall [11 min]
Oakwood Apartments (residential) → Central Fire Station [3 min], Metro Police HQ [8 min], Central Crossroads [7 min]
Magnolia Gardens (residential) → Metro Police HQ [8 min], Cedar Park Village [1 min], St. Mary's Medical Center [6 min]
Elmwood Terrace (residential) → Cedar Park Village [5 min], Eastgate Roundabout [4 min], Metro Police HQ [4 min], St. Mary's Medical Center [8 min]
Birchwood Place (residential) → St. Mary's Medical Center [3 min], Downtown Mall [3 min], Central Crossroads [6 min], Eastgate Roundabout [8 min]
Downtown Mall (commercial) → Birchwood Place [3 min], St. Mary's Medical Center [7 min], Central Crossroads [9 min], Cedar Park Village [11 min]
Central Crossroads (road_junction) → Birchwood Place [6 min], Downtown Mall [9 min], Central Fire Station [8 min], Oakwood Apartments [7 min], St. Mary's Medical Center [8 min], Metro Police HQ [9 min]
Eastgate Roundabout (road_junction) → Metro Police HQ [1 min], Elmwood Terrace [4 min], Central Fire Station [5 min], Birchwood Place [8 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's been some kind of mass incident at Magnolia Gardens — multiple people down, some not moving. We need everything, River Street entrance.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Birchwood Place                | sev 4 | ambulance_2 ETA 3 min | opened step 1
EVT-0002 | crime      | Elmwood Terrace                | sev 1 | police_0 ETA 4 min | opened step 2
EVT-0003 | crime      | Oakwood Apartments             | sev 4 | police_1 ETA 5 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | Birchwood Place                | ON_SCENE → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Metro Police HQ [4 min], Birchwood Place [3 min], Cedar Park Village [5 min], Magnolia Gardens [6 min], Elmwood Terrace [8 min], Downtown Mall [7 min], Central Crossroads [8 min]
Central Fire Station (fire_station) → Metro Police HQ [2 min], Oakwood Apartments [3 min], Central Crossroads [8 min], Eastgate Roundabout [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [2 min], Eastgate Roundabout [1 min], Magnolia Gardens [8 min], Cedar Park Village [5 min], Oakwood Apartments [8 min], Elmwood Terrace [4 min], Central Crossroads [9 min]
Cedar Park Village (residential) → Magnolia Gardens [1 min], St. Mary's Medical Center [5 min], Elmwood Terrace [5 min], Metro Police HQ [5 min], Downtown Mall [11 min]
Oakwood Apartments (residential) → Central Fire Station [3 min], Metro Police HQ [8 min], Central Crossroads [7 min]
Magnolia Gardens (residential) → Metro Police HQ [8 min], Cedar Park Village [1 min], St. Mary's Medical Center [6 min]
Elmwood Terrace (residential) → Cedar Park Village [5 min], Eastgate Roundabout [4 min], Metro Police HQ [4 min], St. Mary's Medical Center [8 min]
Birchwood Place (residential) → St. Mary's Medical Center [3 min], Downtown Mall [3 min], Central Crossroads [6 min], Eastgate Roundabout [8 min]
Downtown Mall (commercial) → Birchwood Place [3 min], St. Mary's Medical Center [7 min], Central Crossroads [9 min], Cedar Park Village [11 min]
Central Crossroads (road_junction) → Birchwood Place [6 min], Downtown Mall [9 min], Central Fire Station [8 min], Oakwood Apartments [7 min], St. Mary's Medical Center [8 min], Metro Police HQ [9 min]
Eastgate Roundabout (road_junction) → Metro Police HQ [1 min], Elmwood Terrace [4 min], Central Fire Station [5 min], Birchwood Place [8 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → police police_0
Step 3: CALL-0003 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 950 Spring Avenue, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Birchwood Place                | sev 4 | ambulance_2 ETA 3 min | opened step 1
EVT-0002 | crime      | Elmwood Terrace                | sev 1 | police_0 ETA 4 min | opened step 2
EVT-0003 | crime      | Oakwood Apartments             | sev 4 | police_1 ETA 5 min | opened step 3
EVT-0004 | medical    | Magnolia Gardens               | sev 4 | ambulance_3 ETA 6 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | Birchwood Place                | ON_SCENE → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Metro Police HQ [4 min], Birchwood Place [3 min], Cedar Park Village [5 min], Magnolia Gardens [6 min], Elmwood Terrace [8 min], Downtown Mall [7 min], Central Crossroads [8 min]
Central Fire Station (fire_station) → Metro Police HQ [2 min], Oakwood Apartments [3 min], Central Crossroads [8 min], Eastgate Roundabout [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [2 min], Eastgate Roundabout [1 min], Magnolia Gardens [8 min], Cedar Park Village [5 min], Oakwood Apartments [8 min], Elmwood Terrace [4 min], Central Crossroads [9 min]
Cedar Park Village (residential) → Magnolia Gardens [1 min], St. Mary's Medical Center [5 min], Elmwood Terrace [5 min], Metro Police HQ [5 min], Downtown Mall [11 min]
Oakwood Apartments (residential) → Central Fire Station [3 min], Metro Police HQ [8 min], Central Crossroads [7 min]
Magnolia Gardens (residential) → Metro Police HQ [8 min], Cedar Park Village [1 min], St. Mary's Medical Center [6 min]
Elmwood Terrace (residential) → Cedar Park Village [5 min], Eastgate Roundabout [4 min], Metro Police HQ [4 min], St. Mary's Medical Center [8 min]
Birchwood Place (residential) → St. Mary's Medical Center [3 min], Downtown Mall [3 min], Central Crossroads [6 min], Eastgate Roundabout [8 min]
Downtown Mall (commercial) → Birchwood Place [3 min], St. Mary's Medical Center [7 min], Central Crossroads [9 min], Cedar Park Village [11 min]
Central Crossroads (road_junction) → Birchwood Place [6 min], Downtown Mall [9 min], Central Fire Station [8 min], Oakwood Apartments [7 min], St. Mary's Medical Center [8 min], Metro Police HQ [9 min]
Eastgate Roundabout (road_junction) → Metro Police HQ [1 min], Elmwood Terrace [4 min], Central Fire Station [5 min], Birchwood Place [8 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → police police_0
Step 3: CALL-0003 → police police_1
Step 4: CALL-0004 → ambulance ambulance_3

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Hello, my neighbor fell and hurt her ankle at 755 River Street. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Elmwood Terrace                | sev 1 | police_0 ETA 4 min | opened step 2
EVT-0003 | crime      | Oakwood Apartments             | sev 4 | police_1 ETA 5 min | opened step 3
EVT-0004 | medical    | Magnolia Gardens               | sev 4 | ambulance_3 ETA 6 min | opened step 4
EVT-0005 | medical    | Elmwood Terrace                | sev 1 | HELD → ambulance_2 | opened step 5

=== UNIT STATUS ===
police_0        | police     | Elmwood Terrace                | ON_SCENE → EVT-0002
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | Birchwood Place                | RETURNING → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Metro Police HQ [4 min], Birchwood Place [3 min], Cedar Park Village [5 min], Magnolia Gardens [6 min], Elmwood Terrace [8 min], Downtown Mall [7 min], Central Crossroads [8 min]
Central Fire Station (fire_station) → Metro Police HQ [2 min], Oakwood Apartments [3 min], Central Crossroads [8 min], Eastgate Roundabout [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [2 min], Eastgate Roundabout [1 min], Magnolia Gardens [8 min], Cedar Park Village [5 min], Oakwood Apartments [8 min], Elmwood Terrace [4 min], Central Crossroads [9 min]
Cedar Park Village (residential) → Magnolia Gardens [1 min], St. Mary's Medical Center [5 min], Elmwood Terrace [5 min], Metro Police HQ [5 min], Downtown Mall [11 min]
Oakwood Apartments (residential) → Central Fire Station [3 min], Metro Police HQ [8 min], Central Crossroads [7 min]
Magnolia Gardens (residential) → Metro Police HQ [8 min], Cedar Park Village [1 min], St. Mary's Medical Center [6 min]
Elmwood Terrace (residential) → Cedar Park Village [5 min], Eastgate Roundabout [4 min], Metro Police HQ [4 min], St. Mary's Medical Center [8 min]
Birchwood Place (residential) → St. Mary's Medical Center [3 min], Downtown Mall [3 min], Central Crossroads [6 min], Eastgate Roundabout [8 min]
Downtown Mall (commercial) → Birchwood Place [3 min], St. Mary's Medical Center [7 min], Central Crossroads [9 min], Cedar Park Village [11 min]
Central Crossroads (road_junction) → Birchwood Place [6 min], Downtown Mall [9 min], Central Fire Station [8 min], Oakwood Apartments [7 min], St. Mary's Medical Center [8 min], Metro Police HQ [9 min]
Eastgate Roundabout (road_junction) → Metro Police HQ [1 min], Elmwood Terrace [4 min], Central Fire Station [5 min], Birchwood Place [8 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → police police_1
Step 4: CALL-0004 → ambulance ambulance_3
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
There's been some kind of mass incident at Birchwood Place — multiple people down, some not moving. We need everything, Hill Boulevard entrance.

=== ACTIVE EVENTS ===
EVT-0002 | crime      | Elmwood Terrace                | sev 1 | police_0 ETA 4 min | opened step 2
EVT-0003 | crime      | Oakwood Apartments             | sev 4 | police_1 ETA 5 min | opened step 3
EVT-0004 | medical    | Magnolia Gardens               | sev 4 | ambulance_3 ETA 6 min | opened step 4
EVT-0005 | medical    | Elmwood Terrace                | sev 1 | HELD → ambulance_2 | opened step 5
EVT-0006 | medical    | Magnolia Gardens               | sev 4 | HELD → ambulance_2 | opened step 6

=== UNIT STATUS ===
police_0        | police     | Elmwood Terrace                | ON_SCENE → EVT-0002
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | Birchwood Place                | RETURNING → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Metro Police HQ [4 min], Birchwood Place [3 min], Cedar Park Village [5 min], Magnolia Gardens [6 min], Elmwood Terrace [8 min], Downtown Mall [7 min], Central Crossroads [8 min]
Central Fire Station (fire_station) → Metro Police HQ [2 min], Oakwood Apartments [3 min], Central Crossroads [8 min], Eastgate Roundabout [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [2 min], Eastgate Roundabout [1 min], Magnolia Gardens [8 min], Cedar Park Village [5 min], Oakwood Apartments [8 min], Elmwood Terrace [4 min], Central Crossroads [9 min]
Cedar Park Village (residential) → Magnolia Gardens [1 min], St. Mary's Medical Center [5 min], Elmwood Terrace [5 min], Metro Police HQ [5 min], Downtown Mall [11 min]
Oakwood Apartments (residential) → Central Fire Station [3 min], Metro Police HQ [8 min], Central Crossroads [7 min]
Magnolia Gardens (residential) → Metro Police HQ [8 min], Cedar Park Village [1 min], St. Mary's Medical Center [6 min]
Elmwood Terrace (residential) → Cedar Park Village [5 min], Eastgate Roundabout [4 min], Metro Police HQ [4 min], St. Mary's Medical Center [8 min]
Birchwood Place (residential) → St. Mary's Medical Center [3 min], Downtown Mall [3 min], Central Crossroads [6 min], Eastgate Roundabout [8 min]
Downtown Mall (commercial) → Birchwood Place [3 min], St. Mary's Medical Center [7 min], Central Crossroads [9 min], Cedar Park Village [11 min]
Central Crossroads (road_junction) → Birchwood Place [6 min], Downtown Mall [9 min], Central Fire Station [8 min], Oakwood Apartments [7 min], St. Mary's Medical Center [8 min], Metro Police HQ [9 min]
Eastgate Roundabout (road_junction) → Metro Police HQ [1 min], Elmwood Terrace [4 min], Central Fire Station [5 min], Birchwood Place [8 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → ambulance ambulance_3
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_2)
Step 6: CALL-0006 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Hi, I think I see some smoke coming from behind Magnolia Gardens. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Oakwood Apartments             | sev 4 | police_1 ETA 5 min | opened step 3
EVT-0004 | medical    | Magnolia Gardens               | sev 4 | ambulance_3 ETA 6 min | opened step 4
EVT-0005 | medical    | Elmwood Terrace                | sev 1 | ambulance_2 ETA 7 min | opened step 5
EVT-0006 | medical    | Magnolia Gardens               | sev 4 | HELD → ambulance_2 | opened step 6
EVT-0007 | medical    | Birchwood Place                | sev 3 | HELD → ambulance_2 | opened step 7

=== UNIT STATUS ===
police_0        | police     | Elmwood Terrace                | RETURNING → EVT-0002
police_1        | police     | Oakwood Apartments             | ON_SCENE → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Metro Police HQ [4 min], Birchwood Place [3 min], Cedar Park Village [5 min], Magnolia Gardens [6 min], Elmwood Terrace [8 min], Downtown Mall [7 min], Central Crossroads [8 min]
Central Fire Station (fire_station) → Metro Police HQ [2 min], Oakwood Apartments [3 min], Central Crossroads [8 min], Eastgate Roundabout [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [2 min], Eastgate Roundabout [1 min], Magnolia Gardens [8 min], Cedar Park Village [5 min], Oakwood Apartments [8 min], Elmwood Terrace [4 min], Central Crossroads [9 min]
Cedar Park Village (residential) → Magnolia Gardens [1 min], St. Mary's Medical Center [5 min], Elmwood Terrace [5 min], Metro Police HQ [5 min], Downtown Mall [11 min]
Oakwood Apartments (residential) → Central Fire Station [3 min], Metro Police HQ [8 min], Central Crossroads [7 min]
Magnolia Gardens (residential) → Metro Police HQ [8 min], Cedar Park Village [1 min], St. Mary's Medical Center [6 min]
Elmwood Terrace (residential) → Cedar Park Village [5 min], Eastgate Roundabout [4 min], Metro Police HQ [4 min], St. Mary's Medical Center [8 min]
Birchwood Place (residential) → St. Mary's Medical Center [3 min], Downtown Mall [3 min], Central Crossroads [6 min], Eastgate Roundabout [8 min]
Downtown Mall (commercial) → Birchwood Place [3 min], St. Mary's Medical Center [7 min], Central Crossroads [9 min], Cedar Park Village [11 min]
Central Crossroads (road_junction) → Birchwood Place [6 min], Downtown Mall [9 min], Central Fire Station [8 min], Oakwood Apartments [7 min], St. Mary's Medical Center [8 min], Metro Police HQ [9 min]
Eastgate Roundabout (road_junction) → Metro Police HQ [1 min], Elmwood Terrace [4 min], Central Fire Station [5 min], Birchwood Place [8 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_2)
Step 6: CALL-0006 → HOLD (ambulance, waiting for ambulance_2)
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 567 Spring Avenue, please hurry!

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Oakwood Apartments             | sev 4 | police_1 ETA 5 min | opened step 3
EVT-0004 | medical    | Magnolia Gardens               | sev 4 | ambulance_3 ETA 6 min | opened step 4
EVT-0005 | medical    | Elmwood Terrace                | sev 1 | ambulance_2 ETA 7 min | opened step 5
EVT-0006 | medical    | Magnolia Gardens               | sev 4 | HELD → ambulance_2 | opened step 6
EVT-0007 | medical    | Birchwood Place                | sev 3 | HELD → ambulance_2 | opened step 7
EVT-0008 | fire       | Magnolia Gardens               | sev 2 | fire_4 ETA 8 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Elmwood Terrace                | RETURNING → EVT-0002
police_1        | police     | Oakwood Apartments             | ON_SCENE → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0008
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Metro Police HQ [4 min], Birchwood Place [3 min], Cedar Park Village [5 min], Magnolia Gardens [6 min], Elmwood Terrace [8 min], Downtown Mall [7 min], Central Crossroads [8 min]
Central Fire Station (fire_station) → Metro Police HQ [2 min], Oakwood Apartments [3 min], Central Crossroads [8 min], Eastgate Roundabout [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [2 min], Eastgate Roundabout [1 min], Magnolia Gardens [8 min], Cedar Park Village [5 min], Oakwood Apartments [8 min], Elmwood Terrace [4 min], Central Crossroads [9 min]
Cedar Park Village (residential) → Magnolia Gardens [1 min], St. Mary's Medical Center [5 min], Elmwood Terrace [5 min], Metro Police HQ [5 min], Downtown Mall [11 min]
Oakwood Apartments (residential) → Central Fire Station [3 min], Metro Police HQ [8 min], Central Crossroads [7 min]
Magnolia Gardens (residential) → Metro Police HQ [8 min], Cedar Park Village [1 min], St. Mary's Medical Center [6 min]
Elmwood Terrace (residential) → Cedar Park Village [5 min], Eastgate Roundabout [4 min], Metro Police HQ [4 min], St. Mary's Medical Center [8 min]
Birchwood Place (residential) → St. Mary's Medical Center [3 min], Downtown Mall [3 min], Central Crossroads [6 min], Eastgate Roundabout [8 min]
Downtown Mall (commercial) → Birchwood Place [3 min], St. Mary's Medical Center [7 min], Central Crossroads [9 min], Cedar Park Village [11 min]
Central Crossroads (road_junction) → Birchwood Place [6 min], Downtown Mall [9 min], Central Fire Station [8 min], Oakwood Apartments [7 min], St. Mary's Medical Center [8 min], Metro Police HQ [9 min]
Eastgate Roundabout (road_junction) → Metro Police HQ [1 min], Elmwood Terrace [4 min], Central Fire Station [5 min], Birchwood Place [8 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → HOLD (ambulance, waiting for ambulance_2)
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_2)
Step 8: CALL-0008 → fire fire_4

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Multi-car pileup on Third Road near Downtown Mall! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0004 | medical    | Magnolia Gardens               | sev 4 | ambulance_3 ETA 6 min | opened step 4
EVT-0005 | medical    | Elmwood Terrace                | sev 1 | ambulance_2 ETA 7 min | opened step 5
EVT-0006 | medical    | Magnolia Gardens               | sev 4 | HELD → ambulance_2 | opened step 6
EVT-0007 | medical    | Birchwood Place                | sev 3 | HELD → ambulance_2 | opened step 7
EVT-0008 | fire       | Magnolia Gardens               | sev 2 | fire_4 ETA 8 min | opened step 8
EVT-0009 | medical    | Elmwood Terrace                | sev 1 | HELD → ambulance_3 | opened step 9

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Oakwood Apartments             | RETURNING → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
ambulance_3     | ambulance  | Magnolia Gardens               | ON_SCENE → EVT-0004
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0008
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Metro Police HQ [4 min], Birchwood Place [3 min], Cedar Park Village [5 min], Magnolia Gardens [6 min], Elmwood Terrace [8 min], Downtown Mall [7 min], Central Crossroads [8 min]
Central Fire Station (fire_station) → Metro Police HQ [2 min], Oakwood Apartments [3 min], Central Crossroads [8 min], Eastgate Roundabout [5 min]
Metro Police HQ (police_station) → St. Mary's Medical Center [4 min], Central Fire Station [2 min], Eastgate Roundabout [1 min], Magnolia Gardens [8 min], Cedar Park Village [5 min], Oakwood Apartments [8 min], Elmwood Terrace [4 min], Central Crossroads [9 min]
Cedar Park Village (residential) → Magnolia Gardens [1 min], St. Mary's Medical Center [5 min], Elmwood Terrace [5 min], Metro Police HQ [5 min], Downtown Mall [11 min]
Oakwood Apartments (residential) → Central Fire Station [3 min], Metro Police HQ [8 min], Central Crossroads [7 min]
Magnolia Gardens (residential) → Metro Police HQ [8 min], Cedar Park Village [1 min], St. Mary's Medical Center [6 min]
Elmwood Terrace (residential) → Cedar Park Village [5 min], Eastgate Roundabout [4 min], Metro Police HQ [4 min], St. Mary's Medical Center [8 min]
Birchwood Place (residential) → St. Mary's Medical Center [3 min], Downtown Mall [3 min], Central Crossroads [6 min], Eastgate Roundabout [8 min]
Downtown Mall (commercial) → Birchwood Place [3 min], St. Mary's Medical Center [7 min], Central Crossroads [9 min], Cedar Park Village [11 min]
Central Crossroads (road_junction) → Birchwood Place [6 min], Downtown Mall [9 min], Central Fire Station [8 min], Oakwood Apartments [7 min], St. Mary's Medical Center [8 min], Metro Police HQ [9 min]
Eastgate Roundabout (road_junction) → Metro Police HQ [1 min], Elmwood Terrace [4 min], Central Fire Station [5 min], Birchwood Place [8 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_2)
Step 8: CALL-0008 → fire fire_4
Step 9: CALL-0009 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_2", "from_event_id": "EVT-0005", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's been some kind of mass incident at Oakwood Apartments — multiple people down, some not moving. We need everything, Oak Road entrance.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [6 min], Eastgate Roundabout [6 min], Sunset Villas [9 min], Oakwood Apartments [9 min], Aspen Ridge [12 min]
Westside Fire Department (fire_station) → Sunset Villas [1 min], Metro Police HQ [4 min]
Metro Police HQ (police_station) → Riverside General Hospital [6 min], Westside Fire Department [4 min], Sunset Villas [3 min], Oakwood Apartments [10 min], Aspen Ridge [12 min]
Aspen Ridge (residential) → Metro Police HQ [12 min], Oak Avenue Shops [4 min], Oakwood Apartments [6 min], Eastgate Roundabout [9 min], Riverside General Hospital [12 min]
Oakwood Apartments (residential) → Riverside General Hospital [9 min], Metro Police HQ [10 min], Aspen Ridge [6 min], Oak Avenue Shops [4 min], Eastgate Roundabout [4 min]
Sunset Villas (residential) → Riverside General Hospital [9 min], Westside Fire Department [1 min], Metro Police HQ [3 min], Oak Avenue Shops [14 min]
Oak Avenue Shops (commercial) → Aspen Ridge [4 min], Oakwood Apartments [4 min], Sunset Villas [14 min], Eastgate Roundabout [9 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Aspen Ridge [9 min], Oakwood Apartments [4 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's been some kind of mass incident at Oak Avenue Shops — multiple people down, some not moving. We need everything, Main Drive entrance.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Oakwood Apartments             | sev 1 | ambulance_3 ETA 9 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [6 min], Eastgate Roundabout [6 min], Sunset Villas [9 min], Oakwood Apartments [9 min], Aspen Ridge [12 min]
Westside Fire Department (fire_station) → Sunset Villas [1 min], Metro Police HQ [4 min]
Metro Police HQ (police_station) → Riverside General Hospital [6 min], Westside Fire Department [4 min], Sunset Villas [3 min], Oakwood Apartments [10 min], Aspen Ridge [12 min]
Aspen Ridge (residential) → Metro Police HQ [12 min], Oak Avenue Shops [4 min], Oakwood Apartments [6 min], Eastgate Roundabout [9 min], Riverside General Hospital [12 min]
Oakwood Apartments (residential) → Riverside General Hospital [9 min], Metro Police HQ [10 min], Aspen Ridge [6 min], Oak Avenue Shops [4 min], Eastgate Roundabout [4 min]
Sunset Villas (residential) → Riverside General Hospital [9 min], Westside Fire Department [1 min], Metro Police HQ [3 min], Oak Avenue Shops [14 min]
Oak Avenue Shops (commercial) → Aspen Ridge [4 min], Oakwood Apartments [4 min], Sunset Villas [14 min], Eastgate Roundabout [9 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Aspen Ridge [9 min], Oakwood Apartments [4 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's been some kind of mass incident at Oakwood Apartments — multiple people down, some not moving. We need everything, Oak Road entrance.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Oakwood Apartments             | sev 1 | ambulance_3 ETA 9 min | opened step 1
EVT-0002 | medical    | Oak Avenue Shops               | sev 2 | ambulance_4 ETA 13 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [6 min], Eastgate Roundabout [6 min], Sunset Villas [9 min], Oakwood Apartments [9 min], Aspen Ridge [12 min]
Westside Fire Department (fire_station) → Sunset Villas [1 min], Metro Police HQ [4 min]
Metro Police HQ (police_station) → Riverside General Hospital [6 min], Westside Fire Department [4 min], Sunset Villas [3 min], Oakwood Apartments [10 min], Aspen Ridge [12 min]
Aspen Ridge (residential) → Metro Police HQ [12 min], Oak Avenue Shops [4 min], Oakwood Apartments [6 min], Eastgate Roundabout [9 min], Riverside General Hospital [12 min]
Oakwood Apartments (residential) → Riverside General Hospital [9 min], Metro Police HQ [10 min], Aspen Ridge [6 min], Oak Avenue Shops [4 min], Eastgate Roundabout [4 min]
Sunset Villas (residential) → Riverside General Hospital [9 min], Westside Fire Department [1 min], Metro Police HQ [3 min], Oak Avenue Shops [14 min]
Oak Avenue Shops (commercial) → Aspen Ridge [4 min], Oakwood Apartments [4 min], Sunset Villas [14 min], Eastgate Roundabout [9 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Aspen Ridge [9 min], Oakwood Apartments [4 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Pedestrian hit by a truck at Third Road near Aspen Ridge. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Oakwood Apartments             | sev 1 | ambulance_3 ETA 9 min | opened step 1
EVT-0002 | medical    | Oak Avenue Shops               | sev 2 | ambulance_4 ETA 13 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [6 min], Eastgate Roundabout [6 min], Sunset Villas [9 min], Oakwood Apartments [9 min], Aspen Ridge [12 min]
Westside Fire Department (fire_station) → Sunset Villas [1 min], Metro Police HQ [4 min]
Metro Police HQ (police_station) → Riverside General Hospital [6 min], Westside Fire Department [4 min], Sunset Villas [3 min], Oakwood Apartments [10 min], Aspen Ridge [12 min]
Aspen Ridge (residential) → Metro Police HQ [12 min], Oak Avenue Shops [4 min], Oakwood Apartments [6 min], Eastgate Roundabout [9 min], Riverside General Hospital [12 min]
Oakwood Apartments (residential) → Riverside General Hospital [9 min], Metro Police HQ [10 min], Aspen Ridge [6 min], Oak Avenue Shops [4 min], Eastgate Roundabout [4 min]
Sunset Villas (residential) → Riverside General Hospital [9 min], Westside Fire Department [1 min], Metro Police HQ [3 min], Oak Avenue Shops [14 min]
Oak Avenue Shops (commercial) → Aspen Ridge [4 min], Oakwood Apartments [4 min], Sunset Villas [14 min], Eastgate Roundabout [9 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Aspen Ridge [9 min], Oakwood Apartments [4 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → ambulance ambulance_4
Step 3: CALL-0003 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Bad crash on Elm Drive! Car flipped over near Aspen Ridge. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Oakwood Apartments             | sev 1 | ambulance_3 ETA 9 min | opened step 1
EVT-0002 | medical    | Oak Avenue Shops               | sev 2 | ambulance_4 ETA 13 min | opened step 2
EVT-0003 | accident   | Aspen Ridge                    | sev 4 | ambulance_5 ETA 12 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [6 min], Eastgate Roundabout [6 min], Sunset Villas [9 min], Oakwood Apartments [9 min], Aspen Ridge [12 min]
Westside Fire Department (fire_station) → Sunset Villas [1 min], Metro Police HQ [4 min]
Metro Police HQ (police_station) → Riverside General Hospital [6 min], Westside Fire Department [4 min], Sunset Villas [3 min], Oakwood Apartments [10 min], Aspen Ridge [12 min]
Aspen Ridge (residential) → Metro Police HQ [12 min], Oak Avenue Shops [4 min], Oakwood Apartments [6 min], Eastgate Roundabout [9 min], Riverside General Hospital [12 min]
Oakwood Apartments (residential) → Riverside General Hospital [9 min], Metro Police HQ [10 min], Aspen Ridge [6 min], Oak Avenue Shops [4 min], Eastgate Roundabout [4 min]
Sunset Villas (residential) → Riverside General Hospital [9 min], Westside Fire Department [1 min], Metro Police HQ [3 min], Oak Avenue Shops [14 min]
Oak Avenue Shops (commercial) → Aspen Ridge [4 min], Oakwood Apartments [4 min], Sunset Villas [14 min], Eastgate Roundabout [9 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Aspen Ridge [9 min], Oakwood Apartments [4 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_4
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → ambulance ambulance_5

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 645 Main Drive, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Oakwood Apartments             | sev 1 | ambulance_3 ETA 9 min | opened step 1
EVT-0002 | medical    | Oak Avenue Shops               | sev 2 | ambulance_4 ETA 13 min | opened step 2
EVT-0003 | accident   | Aspen Ridge                    | sev 4 | ambulance_5 ETA 12 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [6 min], Eastgate Roundabout [6 min], Sunset Villas [9 min], Oakwood Apartments [9 min], Aspen Ridge [12 min]
Westside Fire Department (fire_station) → Sunset Villas [1 min], Metro Police HQ [4 min]
Metro Police HQ (police_station) → Riverside General Hospital [6 min], Westside Fire Department [4 min], Sunset Villas [3 min], Oakwood Apartments [10 min], Aspen Ridge [12 min]
Aspen Ridge (residential) → Metro Police HQ [12 min], Oak Avenue Shops [4 min], Oakwood Apartments [6 min], Eastgate Roundabout [9 min], Riverside General Hospital [12 min]
Oakwood Apartments (residential) → Riverside General Hospital [9 min], Metro Police HQ [10 min], Aspen Ridge [6 min], Oak Avenue Shops [4 min], Eastgate Roundabout [4 min]
Sunset Villas (residential) → Riverside General Hospital [9 min], Westside Fire Department [1 min], Metro Police HQ [3 min], Oak Avenue Shops [14 min]
Oak Avenue Shops (commercial) → Aspen Ridge [4 min], Oakwood Apartments [4 min], Sunset Villas [14 min], Eastgate Roundabout [9 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Aspen Ridge [9 min], Oakwood Apartments [4 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → ambulance ambulance_5
Step 5: CALL-0005 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Bad crash on Elm Drive! Car flipped over near Aspen Ridge. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Oakwood Apartments             | sev 1 | ambulance_3 ETA 9 min | opened step 1
EVT-0002 | medical    | Oak Avenue Shops               | sev 2 | ambulance_4 ETA 13 min | opened step 2
EVT-0003 | accident   | Aspen Ridge                    | sev 4 | ambulance_5 ETA 12 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [6 min], Eastgate Roundabout [6 min], Sunset Villas [9 min], Oakwood Apartments [9 min], Aspen Ridge [12 min]
Westside Fire Department (fire_station) → Sunset Villas [1 min], Metro Police HQ [4 min]
Metro Police HQ (police_station) → Riverside General Hospital [6 min], Westside Fire Department [4 min], Sunset Villas [3 min], Oakwood Apartments [10 min], Aspen Ridge [12 min]
Aspen Ridge (residential) → Metro Police HQ [12 min], Oak Avenue Shops [4 min], Oakwood Apartments [6 min], Eastgate Roundabout [9 min], Riverside General Hospital [12 min]
Oakwood Apartments (residential) → Riverside General Hospital [9 min], Metro Police HQ [10 min], Aspen Ridge [6 min], Oak Avenue Shops [4 min], Eastgate Roundabout [4 min]
Sunset Villas (residential) → Riverside General Hospital [9 min], Westside Fire Department [1 min], Metro Police HQ [3 min], Oak Avenue Shops [14 min]
Oak Avenue Shops (commercial) → Aspen Ridge [4 min], Oakwood Apartments [4 min], Sunset Villas [14 min], Eastgate Roundabout [9 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Aspen Ridge [9 min], Oakwood Apartments [4 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → ambulance ambulance_5
Step 5: CALL-0005 → Duplicate of EVT-0003
Step 6: CALL-0006 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0001", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's been some kind of mass incident at Oak Avenue Shops — multiple people down, some not moving. We need everything, Main Drive entrance.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Oak Avenue Shops               | sev 2 | ambulance_4 ETA 13 min | opened step 2
EVT-0003 | accident   | Aspen Ridge                    | sev 4 | ambulance_5 ETA 12 min | opened step 4
EVT-0004 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 12 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Metro Police HQ [6 min], Eastgate Roundabout [6 min], Sunset Villas [9 min], Oakwood Apartments [9 min], Aspen Ridge [12 min]
Westside Fire Department (fire_station) → Sunset Villas [1 min], Metro Police HQ [4 min]
Metro Police HQ (police_station) → Riverside General Hospital [6 min], Westside Fire Department [4 min], Sunset Villas [3 min], Oakwood Apartments [10 min], Aspen Ridge [12 min]
Aspen Ridge (residential) → Metro Police HQ [12 min], Oak Avenue Shops [4 min], Oakwood Apartments [6 min], Eastgate Roundabout [9 min], Riverside General Hospital [12 min]
Oakwood Apartments (residential) → Riverside General Hospital [9 min], Metro Police HQ [10 min], Aspen Ridge [6 min], Oak Avenue Shops [4 min], Eastgate Roundabout [4 min]
Sunset Villas (residential) → Riverside General Hospital [9 min], Westside Fire Department [1 min], Metro Police HQ [3 min], Oak Avenue Shops [14 min]
Oak Avenue Shops (commercial) → Aspen Ridge [4 min], Oakwood Apartments [4 min], Sunset Villas [14 min], Eastgate Roundabout [9 min]
Eastgate Roundabout (road_junction) → Riverside General Hospital [6 min], Aspen Ridge [9 min], Oakwood Apartments [4 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0003
Step 6: CALL-0006 → Duplicate of EVT-0002
Step 7: CALL-0007 → ambulance ?

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}