[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
I just got mugged near Cedar Park Village! The guy ran towards Hill Boulevard. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oak Avenue Shops               | sev 2 | ambulance_2 ETA 13 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 1 | fire_5 ETA 10 min | opened step 2
EVT-0003 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 14 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Crossroads [4 min], Downtown Mall [6 min], Lakeview Residences [12 min], Downtown Precinct [11 min], Oak Avenue Shops [14 min], Spring Meadow Estates [13 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Lakeview Residences [6 min], Downtown Precinct [7 min], Cedar Park Village [14 min]
Downtown Precinct (police_station) → City Central Hospital [11 min], Engine House No. 1 [7 min], Aspen Ridge [4 min], Oak Avenue Shops [3 min], Lakeview Residences [4 min]
Aspen Ridge (residential) → Downtown Precinct [4 min], Oak Avenue Shops [2 min], Cedar Park Village [6 min], Lakeview Residences [7 min], Pinecrest Homes [12 min]
Lakeview Residences (residential) → City Central Hospital [12 min], Engine House No. 1 [6 min], Downtown Precinct [4 min], Aspen Ridge [7 min], Spring Meadow Estates [5 min], Highway 9 Interchange [4 min], Pinecrest Homes [7 min], Downtown Mall [7 min]
Cedar Park Village (residential) → Engine House No. 1 [14 min], Aspen Ridge [6 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Aspen Ridge [12 min], Lakeview Residences [7 min], Highway 9 Interchange [6 min], Downtown Mall [7 min], Central Crossroads [13 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Lakeview Residences [5 min], Highway 9 Interchange [2 min], City Central Hospital [13 min]
Downtown Mall (commercial) → City Central Hospital [6 min], Pinecrest Homes [7 min], Lakeview Residences [7 min], Central Crossroads [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [14 min], Downtown Precinct [3 min], Aspen Ridge [2 min], Cedar Park Village [5 min], Highway 9 Interchange [9 min]
Central Crossroads (road_junction) → City Central Hospital [4 min], Pinecrest Homes [13 min], Downtown Mall [9 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Lakeview Residences [4 min], Pinecrest Homes [6 min], Spring Meadow Estates [2 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → fire fire_5
Step 3: CALL-0003 → Duplicate of EVT-0002
Step 4: CALL-0004 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Someone fainted at Cedar Park Village. They're breathing okay now but look really pale. We're on Park Boulevard.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oak Avenue Shops               | sev 2 | ambulance_2 ETA 13 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 1 | fire_5 ETA 10 min | opened step 2
EVT-0003 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 14 min | opened step 4
EVT-0004 | crime      | Cedar Park Village             | sev 2 | police_0 ETA 8 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Crossroads [4 min], Downtown Mall [6 min], Lakeview Residences [12 min], Downtown Precinct [11 min], Oak Avenue Shops [14 min], Spring Meadow Estates [13 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Lakeview Residences [6 min], Downtown Precinct [7 min], Cedar Park Village [14 min]
Downtown Precinct (police_station) → City Central Hospital [11 min], Engine House No. 1 [7 min], Aspen Ridge [4 min], Oak Avenue Shops [3 min], Lakeview Residences [4 min]
Aspen Ridge (residential) → Downtown Precinct [4 min], Oak Avenue Shops [2 min], Cedar Park Village [6 min], Lakeview Residences [7 min], Pinecrest Homes [12 min]
Lakeview Residences (residential) → City Central Hospital [12 min], Engine House No. 1 [6 min], Downtown Precinct [4 min], Aspen Ridge [7 min], Spring Meadow Estates [5 min], Highway 9 Interchange [4 min], Pinecrest Homes [7 min], Downtown Mall [7 min]
Cedar Park Village (residential) → Engine House No. 1 [14 min], Aspen Ridge [6 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Aspen Ridge [12 min], Lakeview Residences [7 min], Highway 9 Interchange [6 min], Downtown Mall [7 min], Central Crossroads [13 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Lakeview Residences [5 min], Highway 9 Interchange [2 min], City Central Hospital [13 min]
Downtown Mall (commercial) → City Central Hospital [6 min], Pinecrest Homes [7 min], Lakeview Residences [7 min], Central Crossroads [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [14 min], Downtown Precinct [3 min], Aspen Ridge [2 min], Cedar Park Village [5 min], Highway 9 Interchange [9 min]
Central Crossroads (road_junction) → City Central Hospital [4 min], Pinecrest Homes [13 min], Downtown Mall [9 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Lakeview Residences [4 min], Pinecrest Homes [6 min], Spring Meadow Estates [2 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0002
Step 4: CALL-0004 → ambulance ambulance_3
Step 5: CALL-0005 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
There's been some kind of mass incident at Cedar Park Village — multiple people down, some not moving. We need everything, Park Boulevard entrance.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oak Avenue Shops               | sev 2 | ambulance_2 ETA 13 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 1 | fire_5 ETA 10 min | opened step 2
EVT-0003 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 14 min | opened step 4
EVT-0004 | crime      | Cedar Park Village             | sev 2 | police_0 ETA 8 min | opened step 5
EVT-0005 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 19 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Crossroads [4 min], Downtown Mall [6 min], Lakeview Residences [12 min], Downtown Precinct [11 min], Oak Avenue Shops [14 min], Spring Meadow Estates [13 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Lakeview Residences [6 min], Downtown Precinct [7 min], Cedar Park Village [14 min]
Downtown Precinct (police_station) → City Central Hospital [11 min], Engine House No. 1 [7 min], Aspen Ridge [4 min], Oak Avenue Shops [3 min], Lakeview Residences [4 min]
Aspen Ridge (residential) → Downtown Precinct [4 min], Oak Avenue Shops [2 min], Cedar Park Village [6 min], Lakeview Residences [7 min], Pinecrest Homes [12 min]
Lakeview Residences (residential) → City Central Hospital [12 min], Engine House No. 1 [6 min], Downtown Precinct [4 min], Aspen Ridge [7 min], Spring Meadow Estates [5 min], Highway 9 Interchange [4 min], Pinecrest Homes [7 min], Downtown Mall [7 min]
Cedar Park Village (residential) → Engine House No. 1 [14 min], Aspen Ridge [6 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Aspen Ridge [12 min], Lakeview Residences [7 min], Highway 9 Interchange [6 min], Downtown Mall [7 min], Central Crossroads [13 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Lakeview Residences [5 min], Highway 9 Interchange [2 min], City Central Hospital [13 min]
Downtown Mall (commercial) → City Central Hospital [6 min], Pinecrest Homes [7 min], Lakeview Residences [7 min], Central Crossroads [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [14 min], Downtown Precinct [3 min], Aspen Ridge [2 min], Cedar Park Village [5 min], Highway 9 Interchange [9 min]
Central Crossroads (road_junction) → City Central Hospital [4 min], Pinecrest Homes [13 min], Downtown Mall [9 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Lakeview Residences [4 min], Pinecrest Homes [6 min], Spring Meadow Estates [2 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → ambulance ambulance_3
Step 5: CALL-0005 → police police_0
Step 6: CALL-0006 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's a fight outside Lakeview Residences on Park Avenue. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oak Avenue Shops               | sev 2 | ambulance_2 ETA 13 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 1 | fire_5 ETA 10 min | opened step 2
EVT-0003 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 14 min | opened step 4
EVT-0004 | crime      | Cedar Park Village             | sev 2 | police_0 ETA 8 min | opened step 5
EVT-0005 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 19 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Crossroads [4 min], Downtown Mall [6 min], Lakeview Residences [12 min], Downtown Precinct [11 min], Oak Avenue Shops [14 min], Spring Meadow Estates [13 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Lakeview Residences [6 min], Downtown Precinct [7 min], Cedar Park Village [14 min]
Downtown Precinct (police_station) → City Central Hospital [11 min], Engine House No. 1 [7 min], Aspen Ridge [4 min], Oak Avenue Shops [3 min], Lakeview Residences [4 min]
Aspen Ridge (residential) → Downtown Precinct [4 min], Oak Avenue Shops [2 min], Cedar Park Village [6 min], Lakeview Residences [7 min], Pinecrest Homes [12 min]
Lakeview Residences (residential) → City Central Hospital [12 min], Engine House No. 1 [6 min], Downtown Precinct [4 min], Aspen Ridge [7 min], Spring Meadow Estates [5 min], Highway 9 Interchange [4 min], Pinecrest Homes [7 min], Downtown Mall [7 min]
Cedar Park Village (residential) → Engine House No. 1 [14 min], Aspen Ridge [6 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Aspen Ridge [12 min], Lakeview Residences [7 min], Highway 9 Interchange [6 min], Downtown Mall [7 min], Central Crossroads [13 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Lakeview Residences [5 min], Highway 9 Interchange [2 min], City Central Hospital [13 min]
Downtown Mall (commercial) → City Central Hospital [6 min], Pinecrest Homes [7 min], Lakeview Residences [7 min], Central Crossroads [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [14 min], Downtown Precinct [3 min], Aspen Ridge [2 min], Cedar Park Village [5 min], Highway 9 Interchange [9 min]
Central Crossroads (road_junction) → City Central Hospital [4 min], Pinecrest Homes [13 min], Downtown Mall [9 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Lakeview Residences [4 min], Pinecrest Homes [6 min], Spring Meadow Estates [2 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → police police_0
Step 6: CALL-0006 → ambulance ambulance_4
Step 7: CALL-0007 → Duplicate of EVT-0005

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
I think I heard gunshots near 428 Pine Boulevard! People are running. I'm hiding inside Oak Avenue Shops, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oak Avenue Shops               | sev 2 | ambulance_2 ETA 13 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 1 | fire_5 ETA 10 min | opened step 2
EVT-0003 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 14 min | opened step 4
EVT-0004 | crime      | Cedar Park Village             | sev 2 | police_0 ETA 8 min | opened step 5
EVT-0005 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 19 min | opened step 6
EVT-0006 | crime      | Lakeview Residences            | sev 1 | police_1 ETA 4 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Crossroads [4 min], Downtown Mall [6 min], Lakeview Residences [12 min], Downtown Precinct [11 min], Oak Avenue Shops [14 min], Spring Meadow Estates [13 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Lakeview Residences [6 min], Downtown Precinct [7 min], Cedar Park Village [14 min]
Downtown Precinct (police_station) → City Central Hospital [11 min], Engine House No. 1 [7 min], Aspen Ridge [4 min], Oak Avenue Shops [3 min], Lakeview Residences [4 min]
Aspen Ridge (residential) → Downtown Precinct [4 min], Oak Avenue Shops [2 min], Cedar Park Village [6 min], Lakeview Residences [7 min], Pinecrest Homes [12 min]
Lakeview Residences (residential) → City Central Hospital [12 min], Engine House No. 1 [6 min], Downtown Precinct [4 min], Aspen Ridge [7 min], Spring Meadow Estates [5 min], Highway 9 Interchange [4 min], Pinecrest Homes [7 min], Downtown Mall [7 min]
Cedar Park Village (residential) → Engine House No. 1 [14 min], Aspen Ridge [6 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Aspen Ridge [12 min], Lakeview Residences [7 min], Highway 9 Interchange [6 min], Downtown Mall [7 min], Central Crossroads [13 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Lakeview Residences [5 min], Highway 9 Interchange [2 min], City Central Hospital [13 min]
Downtown Mall (commercial) → City Central Hospital [6 min], Pinecrest Homes [7 min], Lakeview Residences [7 min], Central Crossroads [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [14 min], Downtown Precinct [3 min], Aspen Ridge [2 min], Cedar Park Village [5 min], Highway 9 Interchange [9 min]
Central Crossroads (road_junction) → City Central Hospital [4 min], Pinecrest Homes [13 min], Downtown Mall [9 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Lakeview Residences [4 min], Pinecrest Homes [6 min], Spring Meadow Estates [2 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → ambulance ambulance_4
Step 7: CALL-0007 → Duplicate of EVT-0005
Step 8: CALL-0008 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "police_1", "from_event_id": "EVT-0006", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
There's a massive fire — the whole block near Downtown Mall is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oak Avenue Shops               | sev 2 | ambulance_2 ETA 13 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 1 | fire_5 ETA 10 min | opened step 2
EVT-0003 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 14 min | opened step 4
EVT-0004 | crime      | Cedar Park Village             | sev 2 | police_0 ETA 8 min | opened step 5
EVT-0005 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 19 min | opened step 6
EVT-0006 | crime      | Lakeview Residences            | sev 1 | UNASSIGNED | opened step 8
EVT-0007 | crime      | Oak Avenue Shops               | sev 5 | police_1 ETA 3 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0007
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Crossroads [4 min], Downtown Mall [6 min], Lakeview Residences [12 min], Downtown Precinct [11 min], Oak Avenue Shops [14 min], Spring Meadow Estates [13 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Lakeview Residences [6 min], Downtown Precinct [7 min], Cedar Park Village [14 min]
Downtown Precinct (police_station) → City Central Hospital [11 min], Engine House No. 1 [7 min], Aspen Ridge [4 min], Oak Avenue Shops [3 min], Lakeview Residences [4 min]
Aspen Ridge (residential) → Downtown Precinct [4 min], Oak Avenue Shops [2 min], Cedar Park Village [6 min], Lakeview Residences [7 min], Pinecrest Homes [12 min]
Lakeview Residences (residential) → City Central Hospital [12 min], Engine House No. 1 [6 min], Downtown Precinct [4 min], Aspen Ridge [7 min], Spring Meadow Estates [5 min], Highway 9 Interchange [4 min], Pinecrest Homes [7 min], Downtown Mall [7 min]
Cedar Park Village (residential) → Engine House No. 1 [14 min], Aspen Ridge [6 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Aspen Ridge [12 min], Lakeview Residences [7 min], Highway 9 Interchange [6 min], Downtown Mall [7 min], Central Crossroads [13 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Lakeview Residences [5 min], Highway 9 Interchange [2 min], City Central Hospital [13 min]
Downtown Mall (commercial) → City Central Hospital [6 min], Pinecrest Homes [7 min], Lakeview Residences [7 min], Central Crossroads [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [14 min], Downtown Precinct [3 min], Aspen Ridge [2 min], Cedar Park Village [5 min], Highway 9 Interchange [9 min]
Central Crossroads (road_junction) → City Central Hospital [4 min], Pinecrest Homes [13 min], Downtown Mall [9 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Lakeview Residences [4 min], Pinecrest Homes [6 min], Spring Meadow Estates [2 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0005
Step 8: CALL-0008 → police police_1
Step 9: CALL-0009 → police ?

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Active shooter at Lakeview Residences! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oak Avenue Shops               | sev 2 | ambulance_2 ETA 13 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 1 | fire_5 ETA 10 min | opened step 2
EVT-0003 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 14 min | opened step 4
EVT-0004 | crime      | Cedar Park Village             | sev 2 | police_0 ETA 8 min | opened step 5
EVT-0005 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 19 min | opened step 6
EVT-0006 | crime      | Lakeview Residences            | sev 1 | UNASSIGNED | opened step 8
EVT-0007 | crime      | Oak Avenue Shops               | sev 5 | police_1 ETA 3 min | opened step 9
EVT-0008 | fire       | Downtown Mall                  | sev 1 | fire_6 ETA 12 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0007
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Crossroads [4 min], Downtown Mall [6 min], Lakeview Residences [12 min], Downtown Precinct [11 min], Oak Avenue Shops [14 min], Spring Meadow Estates [13 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Lakeview Residences [6 min], Downtown Precinct [7 min], Cedar Park Village [14 min]
Downtown Precinct (police_station) → City Central Hospital [11 min], Engine House No. 1 [7 min], Aspen Ridge [4 min], Oak Avenue Shops [3 min], Lakeview Residences [4 min]
Aspen Ridge (residential) → Downtown Precinct [4 min], Oak Avenue Shops [2 min], Cedar Park Village [6 min], Lakeview Residences [7 min], Pinecrest Homes [12 min]
Lakeview Residences (residential) → City Central Hospital [12 min], Engine House No. 1 [6 min], Downtown Precinct [4 min], Aspen Ridge [7 min], Spring Meadow Estates [5 min], Highway 9 Interchange [4 min], Pinecrest Homes [7 min], Downtown Mall [7 min]
Cedar Park Village (residential) → Engine House No. 1 [14 min], Aspen Ridge [6 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Aspen Ridge [12 min], Lakeview Residences [7 min], Highway 9 Interchange [6 min], Downtown Mall [7 min], Central Crossroads [13 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Lakeview Residences [5 min], Highway 9 Interchange [2 min], City Central Hospital [13 min]
Downtown Mall (commercial) → City Central Hospital [6 min], Pinecrest Homes [7 min], Lakeview Residences [7 min], Central Crossroads [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [14 min], Downtown Precinct [3 min], Aspen Ridge [2 min], Cedar Park Village [5 min], Highway 9 Interchange [9 min]
Central Crossroads (road_junction) → City Central Hospital [4 min], Pinecrest Homes [13 min], Downtown Mall [9 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Lakeview Residences [4 min], Pinecrest Homes [6 min], Spring Meadow Estates [2 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → police police_1
Step 9: CALL-0009 → police ?
Step 10: CALL-0010 → fire fire_6

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0006", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
There's been some kind of mass incident at Cedar Park Village — multiple people down, some not moving. We need everything, Park Boulevard entrance.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oak Avenue Shops               | sev 2 | ambulance_2 ETA 13 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 1 | fire_5 ETA 10 min | opened step 2
EVT-0003 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 14 min | opened step 4
EVT-0004 | crime      | Cedar Park Village             | sev 2 | police_0 ETA 8 min | opened step 5
EVT-0005 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 19 min | opened step 6
EVT-0006 | crime      | Lakeview Residences            | sev 1 | UNASSIGNED | opened step 8
EVT-0007 | crime      | Oak Avenue Shops               | sev 5 | police_1 ETA 3 min | opened step 9
EVT-0008 | fire       | Downtown Mall                  | sev 1 | fire_6 ETA 12 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0004
police_1        | police     | Oak Avenue Shops               | ON_SCENE → EVT-0007
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_5          | fire       | Aspen Ridge                    | ON_SCENE → EVT-0002
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Crossroads [4 min], Downtown Mall [6 min], Lakeview Residences [12 min], Downtown Precinct [11 min], Oak Avenue Shops [14 min], Spring Meadow Estates [13 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Lakeview Residences [6 min], Downtown Precinct [7 min], Cedar Park Village [14 min]
Downtown Precinct (police_station) → City Central Hospital [11 min], Engine House No. 1 [7 min], Aspen Ridge [4 min], Oak Avenue Shops [3 min], Lakeview Residences [4 min]
Aspen Ridge (residential) → Downtown Precinct [4 min], Oak Avenue Shops [2 min], Cedar Park Village [6 min], Lakeview Residences [7 min], Pinecrest Homes [12 min]
Lakeview Residences (residential) → City Central Hospital [12 min], Engine House No. 1 [6 min], Downtown Precinct [4 min], Aspen Ridge [7 min], Spring Meadow Estates [5 min], Highway 9 Interchange [4 min], Pinecrest Homes [7 min], Downtown Mall [7 min]
Cedar Park Village (residential) → Engine House No. 1 [14 min], Aspen Ridge [6 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Aspen Ridge [12 min], Lakeview Residences [7 min], Highway 9 Interchange [6 min], Downtown Mall [7 min], Central Crossroads [13 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Lakeview Residences [5 min], Highway 9 Interchange [2 min], City Central Hospital [13 min]
Downtown Mall (commercial) → City Central Hospital [6 min], Pinecrest Homes [7 min], Lakeview Residences [7 min], Central Crossroads [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [14 min], Downtown Precinct [3 min], Aspen Ridge [2 min], Cedar Park Village [5 min], Highway 9 Interchange [9 min]
Central Crossroads (road_junction) → City Central Hospital [4 min], Pinecrest Homes [13 min], Downtown Mall [9 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Lakeview Residences [4 min], Pinecrest Homes [6 min], Spring Meadow Estates [2 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → police ?
Step 10: CALL-0010 → fire fire_6
Step 11: CALL-0011 → Duplicate of EVT-0006

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
There's a fire at 813 Hill Boulevard! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oak Avenue Shops               | sev 2 | ambulance_2 ETA 13 min | opened step 1
EVT-0002 | fire       | Aspen Ridge                    | sev 1 | fire_5 ETA 10 min | opened step 2
EVT-0003 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 14 min | opened step 4
EVT-0004 | crime      | Cedar Park Village             | sev 2 | police_0 ETA 8 min | opened step 5
EVT-0005 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 19 min | opened step 6
EVT-0007 | crime      | Oak Avenue Shops               | sev 5 | police_1 ETA 3 min | opened step 9
EVT-0008 | fire       | Downtown Mall                  | sev 1 | fire_6 ETA 12 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Cedar Park Village             | ON_SCENE → EVT-0004
police_1        | police     | Oak Avenue Shops               | ON_SCENE → EVT-0007
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_5          | fire       | Aspen Ridge                    | ON_SCENE → EVT-0002
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Crossroads [4 min], Downtown Mall [6 min], Lakeview Residences [12 min], Downtown Precinct [11 min], Oak Avenue Shops [14 min], Spring Meadow Estates [13 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Lakeview Residences [6 min], Downtown Precinct [7 min], Cedar Park Village [14 min]
Downtown Precinct (police_station) → City Central Hospital [11 min], Engine House No. 1 [7 min], Aspen Ridge [4 min], Oak Avenue Shops [3 min], Lakeview Residences [4 min]
Aspen Ridge (residential) → Downtown Precinct [4 min], Oak Avenue Shops [2 min], Cedar Park Village [6 min], Lakeview Residences [7 min], Pinecrest Homes [12 min]
Lakeview Residences (residential) → City Central Hospital [12 min], Engine House No. 1 [6 min], Downtown Precinct [4 min], Aspen Ridge [7 min], Spring Meadow Estates [5 min], Highway 9 Interchange [4 min], Pinecrest Homes [7 min], Downtown Mall [7 min]
Cedar Park Village (residential) → Engine House No. 1 [14 min], Aspen Ridge [6 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Aspen Ridge [12 min], Lakeview Residences [7 min], Highway 9 Interchange [6 min], Downtown Mall [7 min], Central Crossroads [13 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Lakeview Residences [5 min], Highway 9 Interchange [2 min], City Central Hospital [13 min]
Downtown Mall (commercial) → City Central Hospital [6 min], Pinecrest Homes [7 min], Lakeview Residences [7 min], Central Crossroads [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [14 min], Downtown Precinct [3 min], Aspen Ridge [2 min], Cedar Park Village [5 min], Highway 9 Interchange [9 min]
Central Crossroads (road_junction) → City Central Hospital [4 min], Pinecrest Homes [13 min], Downtown Mall [9 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Lakeview Residences [4 min], Pinecrest Homes [6 min], Spring Meadow Estates [2 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → fire fire_6
Step 11: CALL-0011 → Duplicate of EVT-0006
Step 12: CALL-0012 → Duplicate of EVT-0005

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_6", "from_event_id": "EVT-0008", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Someone fainted at Oak Avenue Shops. They're breathing okay now but look really pale. We're on Pine Boulevard.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oak Avenue Shops               | sev 2 | ambulance_2 ETA 13 min | opened step 1
EVT-0003 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 14 min | opened step 4
EVT-0004 | crime      | Cedar Park Village             | sev 2 | police_0 ETA 8 min | opened step 5
EVT-0005 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 19 min | opened step 6
EVT-0008 | fire       | Downtown Mall                  | sev 1 | UNASSIGNED | opened step 10
EVT-0009 | fire       | Aspen Ridge                    | sev 5 | fire_6 ETA 10 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Cedar Park Village             | ON_SCENE → EVT-0004
police_1        | police     | Oak Avenue Shops               | RETURNING → EVT-0007
ambulance_2     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_5          | fire       | Aspen Ridge                    | RETURNING → EVT-0002
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Crossroads [4 min], Downtown Mall [6 min], Lakeview Residences [12 min], Downtown Precinct [11 min], Oak Avenue Shops [14 min], Spring Meadow Estates [13 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Lakeview Residences [6 min], Downtown Precinct [7 min], Cedar Park Village [14 min]
Downtown Precinct (police_station) → City Central Hospital [11 min], Engine House No. 1 [7 min], Aspen Ridge [4 min], Oak Avenue Shops [3 min], Lakeview Residences [4 min]
Aspen Ridge (residential) → Downtown Precinct [4 min], Oak Avenue Shops [2 min], Cedar Park Village [6 min], Lakeview Residences [7 min], Pinecrest Homes [12 min]
Lakeview Residences (residential) → City Central Hospital [12 min], Engine House No. 1 [6 min], Downtown Precinct [4 min], Aspen Ridge [7 min], Spring Meadow Estates [5 min], Highway 9 Interchange [4 min], Pinecrest Homes [7 min], Downtown Mall [7 min]
Cedar Park Village (residential) → Engine House No. 1 [14 min], Aspen Ridge [6 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Aspen Ridge [12 min], Lakeview Residences [7 min], Highway 9 Interchange [6 min], Downtown Mall [7 min], Central Crossroads [13 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Lakeview Residences [5 min], Highway 9 Interchange [2 min], City Central Hospital [13 min]
Downtown Mall (commercial) → City Central Hospital [6 min], Pinecrest Homes [7 min], Lakeview Residences [7 min], Central Crossroads [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [14 min], Downtown Precinct [3 min], Aspen Ridge [2 min], Cedar Park Village [5 min], Highway 9 Interchange [9 min]
Central Crossroads (road_junction) → City Central Hospital [4 min], Pinecrest Homes [13 min], Downtown Mall [9 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Lakeview Residences [4 min], Pinecrest Homes [6 min], Spring Meadow Estates [2 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0006
Step 12: CALL-0012 → Duplicate of EVT-0005
Step 13: CALL-0013 → fire ?

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Multi-car pileup on Elm Lane near Pinecrest Homes! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oak Avenue Shops               | sev 2 | ambulance_2 ETA 13 min | opened step 1
EVT-0003 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 14 min | opened step 4
EVT-0005 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 19 min | opened step 6
EVT-0009 | fire       | Aspen Ridge                    | sev 5 | fire_6 ETA 10 min | opened step 13
EVT-0010 | medical    | Oak Avenue Shops               | sev 3 | HELD → ambulance_2 | opened step 14

=== UNIT STATUS ===
police_0        | police     | Cedar Park Village             | RETURNING → EVT-0004
police_1        | police     | Oak Avenue Shops               | RETURNING → EVT-0007
ambulance_2     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_5          | fire       | Aspen Ridge                    | RETURNING → EVT-0002
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Crossroads [4 min], Downtown Mall [6 min], Lakeview Residences [12 min], Downtown Precinct [11 min], Oak Avenue Shops [14 min], Spring Meadow Estates [13 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Lakeview Residences [6 min], Downtown Precinct [7 min], Cedar Park Village [14 min]
Downtown Precinct (police_station) → City Central Hospital [11 min], Engine House No. 1 [7 min], Aspen Ridge [4 min], Oak Avenue Shops [3 min], Lakeview Residences [4 min]
Aspen Ridge (residential) → Downtown Precinct [4 min], Oak Avenue Shops [2 min], Cedar Park Village [6 min], Lakeview Residences [7 min], Pinecrest Homes [12 min]
Lakeview Residences (residential) → City Central Hospital [12 min], Engine House No. 1 [6 min], Downtown Precinct [4 min], Aspen Ridge [7 min], Spring Meadow Estates [5 min], Highway 9 Interchange [4 min], Pinecrest Homes [7 min], Downtown Mall [7 min]
Cedar Park Village (residential) → Engine House No. 1 [14 min], Aspen Ridge [6 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Aspen Ridge [12 min], Lakeview Residences [7 min], Highway 9 Interchange [6 min], Downtown Mall [7 min], Central Crossroads [13 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Lakeview Residences [5 min], Highway 9 Interchange [2 min], City Central Hospital [13 min]
Downtown Mall (commercial) → City Central Hospital [6 min], Pinecrest Homes [7 min], Lakeview Residences [7 min], Central Crossroads [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [14 min], Downtown Precinct [3 min], Aspen Ridge [2 min], Cedar Park Village [5 min], Highway 9 Interchange [9 min]
Central Crossroads (road_junction) → City Central Hospital [4 min], Pinecrest Homes [13 min], Downtown Mall [9 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Lakeview Residences [4 min], Pinecrest Homes [6 min], Spring Meadow Estates [2 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0005
Step 13: CALL-0013 → fire ?
Step 14: CALL-0014 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
Hi, I think I see some smoke coming from behind Downtown Mall. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0003 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 14 min | opened step 4
EVT-0005 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 19 min | opened step 6
EVT-0009 | fire       | Aspen Ridge                    | sev 5 | fire_6 ETA 10 min | opened step 13
EVT-0010 | medical    | Oak Avenue Shops               | sev 3 | HELD → ambulance_2 | opened step 14
EVT-0011 | accident   | Pinecrest Homes                | sev 4 | HELD → ambulance_2 | opened step 15

=== UNIT STATUS ===
police_0        | police     | Cedar Park Village             | RETURNING → EVT-0004
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Oak Avenue Shops               | RETURNING → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Crossroads [4 min], Downtown Mall [6 min], Lakeview Residences [12 min], Downtown Precinct [11 min], Oak Avenue Shops [14 min], Spring Meadow Estates [13 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Lakeview Residences [6 min], Downtown Precinct [7 min], Cedar Park Village [14 min]
Downtown Precinct (police_station) → City Central Hospital [11 min], Engine House No. 1 [7 min], Aspen Ridge [4 min], Oak Avenue Shops [3 min], Lakeview Residences [4 min]
Aspen Ridge (residential) → Downtown Precinct [4 min], Oak Avenue Shops [2 min], Cedar Park Village [6 min], Lakeview Residences [7 min], Pinecrest Homes [12 min]
Lakeview Residences (residential) → City Central Hospital [12 min], Engine House No. 1 [6 min], Downtown Precinct [4 min], Aspen Ridge [7 min], Spring Meadow Estates [5 min], Highway 9 Interchange [4 min], Pinecrest Homes [7 min], Downtown Mall [7 min]
Cedar Park Village (residential) → Engine House No. 1 [14 min], Aspen Ridge [6 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Aspen Ridge [12 min], Lakeview Residences [7 min], Highway 9 Interchange [6 min], Downtown Mall [7 min], Central Crossroads [13 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Lakeview Residences [5 min], Highway 9 Interchange [2 min], City Central Hospital [13 min]
Downtown Mall (commercial) → City Central Hospital [6 min], Pinecrest Homes [7 min], Lakeview Residences [7 min], Central Crossroads [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [14 min], Downtown Precinct [3 min], Aspen Ridge [2 min], Cedar Park Village [5 min], Highway 9 Interchange [9 min]
Central Crossroads (road_junction) → City Central Hospital [4 min], Pinecrest Homes [13 min], Downtown Mall [9 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Lakeview Residences [4 min], Pinecrest Homes [6 min], Spring Meadow Estates [2 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → fire ?
Step 14: CALL-0014 → HOLD (ambulance, waiting for ambulance_2)
Step 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
There's been some kind of mass incident at Oak Avenue Shops — multiple people down, some not moving. We need everything, Pine Boulevard entrance.

=== ACTIVE EVENTS ===
EVT-0003 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 14 min | opened step 4
EVT-0005 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 19 min | opened step 6
EVT-0009 | fire       | Aspen Ridge                    | sev 5 | fire_6 ETA 10 min | opened step 13
EVT-0010 | medical    | Oak Avenue Shops               | sev 3 | HELD → ambulance_2 | opened step 14
EVT-0011 | accident   | Pinecrest Homes                | sev 4 | HELD → ambulance_2 | opened step 15
EVT-0012 | fire       | Downtown Mall                  | sev 4 | fire_5 ETA 12 min | opened step 16

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | Oak Avenue Shops               | RETURNING → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0012
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Crossroads [4 min], Downtown Mall [6 min], Lakeview Residences [12 min], Downtown Precinct [11 min], Oak Avenue Shops [14 min], Spring Meadow Estates [13 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Lakeview Residences [6 min], Downtown Precinct [7 min], Cedar Park Village [14 min]
Downtown Precinct (police_station) → City Central Hospital [11 min], Engine House No. 1 [7 min], Aspen Ridge [4 min], Oak Avenue Shops [3 min], Lakeview Residences [4 min]
Aspen Ridge (residential) → Downtown Precinct [4 min], Oak Avenue Shops [2 min], Cedar Park Village [6 min], Lakeview Residences [7 min], Pinecrest Homes [12 min]
Lakeview Residences (residential) → City Central Hospital [12 min], Engine House No. 1 [6 min], Downtown Precinct [4 min], Aspen Ridge [7 min], Spring Meadow Estates [5 min], Highway 9 Interchange [4 min], Pinecrest Homes [7 min], Downtown Mall [7 min]
Cedar Park Village (residential) → Engine House No. 1 [14 min], Aspen Ridge [6 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Aspen Ridge [12 min], Lakeview Residences [7 min], Highway 9 Interchange [6 min], Downtown Mall [7 min], Central Crossroads [13 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Lakeview Residences [5 min], Highway 9 Interchange [2 min], City Central Hospital [13 min]
Downtown Mall (commercial) → City Central Hospital [6 min], Pinecrest Homes [7 min], Lakeview Residences [7 min], Central Crossroads [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [14 min], Downtown Precinct [3 min], Aspen Ridge [2 min], Cedar Park Village [5 min], Highway 9 Interchange [9 min]
Central Crossroads (road_junction) → City Central Hospital [4 min], Pinecrest Homes [13 min], Downtown Mall [9 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Lakeview Residences [4 min], Pinecrest Homes [6 min], Spring Meadow Estates [2 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → HOLD (ambulance, waiting for ambulance_2)
Step 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_2)
Step 16: CALL-0016 → fire fire_5

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0010", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
I think I heard gunshots near 684 Elm Lane! People are running. I'm hiding inside Pinecrest Homes, please send help!

=== ACTIVE EVENTS ===
EVT-0003 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 14 min | opened step 4
EVT-0005 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 19 min | opened step 6
EVT-0009 | fire       | Aspen Ridge                    | sev 5 | fire_6 ETA 10 min | opened step 13
EVT-0010 | medical    | Oak Avenue Shops               | sev 3 | ambulance_2 ETA 13 min | opened step 14
EVT-0011 | accident   | Pinecrest Homes                | sev 4 | HELD → ambulance_2 | opened step 15
EVT-0012 | fire       | Downtown Mall                  | sev 4 | fire_5 ETA 12 min | opened step 16

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0010
ambulance_3     | ambulance  | Aspen Ridge                    | ON_SCENE → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0012
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Crossroads [4 min], Downtown Mall [6 min], Lakeview Residences [12 min], Downtown Precinct [11 min], Oak Avenue Shops [14 min], Spring Meadow Estates [13 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Lakeview Residences [6 min], Downtown Precinct [7 min], Cedar Park Village [14 min]
Downtown Precinct (police_station) → City Central Hospital [11 min], Engine House No. 1 [7 min], Aspen Ridge [4 min], Oak Avenue Shops [3 min], Lakeview Residences [4 min]
Aspen Ridge (residential) → Downtown Precinct [4 min], Oak Avenue Shops [2 min], Cedar Park Village [6 min], Lakeview Residences [7 min], Pinecrest Homes [12 min]
Lakeview Residences (residential) → City Central Hospital [12 min], Engine House No. 1 [6 min], Downtown Precinct [4 min], Aspen Ridge [7 min], Spring Meadow Estates [5 min], Highway 9 Interchange [4 min], Pinecrest Homes [7 min], Downtown Mall [7 min]
Cedar Park Village (residential) → Engine House No. 1 [14 min], Aspen Ridge [6 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Aspen Ridge [12 min], Lakeview Residences [7 min], Highway 9 Interchange [6 min], Downtown Mall [7 min], Central Crossroads [13 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Lakeview Residences [5 min], Highway 9 Interchange [2 min], City Central Hospital [13 min]
Downtown Mall (commercial) → City Central Hospital [6 min], Pinecrest Homes [7 min], Lakeview Residences [7 min], Central Crossroads [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [14 min], Downtown Precinct [3 min], Aspen Ridge [2 min], Cedar Park Village [5 min], Highway 9 Interchange [9 min]
Central Crossroads (road_junction) → City Central Hospital [4 min], Pinecrest Homes [13 min], Downtown Mall [9 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Lakeview Residences [4 min], Pinecrest Homes [6 min], Spring Meadow Estates [2 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_2)
Step 16: CALL-0016 → fire fire_5
Step 17: CALL-0017 → Duplicate of EVT-0010

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
I think I heard gunshots near 881 Elm Lane! People are running. I'm hiding inside Pinecrest Homes, please send help!

=== ACTIVE EVENTS ===
EVT-0003 | accident   | Aspen Ridge                    | sev 4 | ambulance_3 ETA 14 min | opened step 4
EVT-0005 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 19 min | opened step 6
EVT-0009 | fire       | Aspen Ridge                    | sev 5 | fire_6 ETA 10 min | opened step 13
EVT-0010 | medical    | Oak Avenue Shops               | sev 3 | ambulance_2 ETA 13 min | opened step 14
EVT-0011 | accident   | Pinecrest Homes                | sev 4 | HELD → ambulance_2 | opened step 15
EVT-0012 | fire       | Downtown Mall                  | sev 4 | fire_5 ETA 12 min | opened step 16
EVT-0013 | crime      | Pinecrest Homes                | sev 4 | police_0 ETA 11 min | opened step 18

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0013
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0010
ambulance_3     | ambulance  | Aspen Ridge                    | ON_SCENE → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0012
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Crossroads [4 min], Downtown Mall [6 min], Lakeview Residences [12 min], Downtown Precinct [11 min], Oak Avenue Shops [14 min], Spring Meadow Estates [13 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Lakeview Residences [6 min], Downtown Precinct [7 min], Cedar Park Village [14 min]
Downtown Precinct (police_station) → City Central Hospital [11 min], Engine House No. 1 [7 min], Aspen Ridge [4 min], Oak Avenue Shops [3 min], Lakeview Residences [4 min]
Aspen Ridge (residential) → Downtown Precinct [4 min], Oak Avenue Shops [2 min], Cedar Park Village [6 min], Lakeview Residences [7 min], Pinecrest Homes [12 min]
Lakeview Residences (residential) → City Central Hospital [12 min], Engine House No. 1 [6 min], Downtown Precinct [4 min], Aspen Ridge [7 min], Spring Meadow Estates [5 min], Highway 9 Interchange [4 min], Pinecrest Homes [7 min], Downtown Mall [7 min]
Cedar Park Village (residential) → Engine House No. 1 [14 min], Aspen Ridge [6 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Aspen Ridge [12 min], Lakeview Residences [7 min], Highway 9 Interchange [6 min], Downtown Mall [7 min], Central Crossroads [13 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Lakeview Residences [5 min], Highway 9 Interchange [2 min], City Central Hospital [13 min]
Downtown Mall (commercial) → City Central Hospital [6 min], Pinecrest Homes [7 min], Lakeview Residences [7 min], Central Crossroads [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [14 min], Downtown Precinct [3 min], Aspen Ridge [2 min], Cedar Park Village [5 min], Highway 9 Interchange [9 min]
Central Crossroads (road_junction) → City Central Hospital [4 min], Pinecrest Homes [13 min], Downtown Mall [9 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Lakeview Residences [4 min], Pinecrest Homes [6 min], Spring Meadow Estates [2 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → fire fire_5
Step 17: CALL-0017 → Duplicate of EVT-0010
Step 18: CALL-0018 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
There's a fire at 934 Elm Road! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0005 | medical    | Cedar Park Village             | sev 5 | ambulance_4 ETA 19 min | opened step 6
EVT-0009 | fire       | Aspen Ridge                    | sev 5 | fire_6 ETA 10 min | opened step 13
EVT-0010 | medical    | Oak Avenue Shops               | sev 3 | ambulance_2 ETA 13 min | opened step 14
EVT-0011 | accident   | Pinecrest Homes                | sev 4 | HELD → ambulance_2 | opened step 15
EVT-0012 | fire       | Downtown Mall                  | sev 4 | fire_5 ETA 12 min | opened step 16
EVT-0013 | crime      | Pinecrest Homes                | sev 4 | police_0 ETA 11 min | opened step 18
EVT-0014 | crime      | Pinecrest Homes                | sev 2 | police_1 ETA 11 min | opened step 19

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0013
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0014
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0010
ambulance_3     | ambulance  | Aspen Ridge                    | RETURNING → EVT-0003
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0012
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009

=== CITY REFERENCE ===
City Central Hospital (hospital) → Central Crossroads [4 min], Downtown Mall [6 min], Lakeview Residences [12 min], Downtown Precinct [11 min], Oak Avenue Shops [14 min], Spring Meadow Estates [13 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [5 min], Highway 9 Interchange [6 min], Lakeview Residences [6 min], Downtown Precinct [7 min], Cedar Park Village [14 min]
Downtown Precinct (police_station) → City Central Hospital [11 min], Engine House No. 1 [7 min], Aspen Ridge [4 min], Oak Avenue Shops [3 min], Lakeview Residences [4 min]
Aspen Ridge (residential) → Downtown Precinct [4 min], Oak Avenue Shops [2 min], Cedar Park Village [6 min], Lakeview Residences [7 min], Pinecrest Homes [12 min]
Lakeview Residences (residential) → City Central Hospital [12 min], Engine House No. 1 [6 min], Downtown Precinct [4 min], Aspen Ridge [7 min], Spring Meadow Estates [5 min], Highway 9 Interchange [4 min], Pinecrest Homes [7 min], Downtown Mall [7 min]
Cedar Park Village (residential) → Engine House No. 1 [14 min], Aspen Ridge [6 min], Oak Avenue Shops [5 min]
Pinecrest Homes (residential) → Aspen Ridge [12 min], Lakeview Residences [7 min], Highway 9 Interchange [6 min], Downtown Mall [7 min], Central Crossroads [13 min]
Spring Meadow Estates (residential) → Engine House No. 1 [5 min], Lakeview Residences [5 min], Highway 9 Interchange [2 min], City Central Hospital [13 min]
Downtown Mall (commercial) → City Central Hospital [6 min], Pinecrest Homes [7 min], Lakeview Residences [7 min], Central Crossroads [9 min]
Oak Avenue Shops (commercial) → City Central Hospital [14 min], Downtown Precinct [3 min], Aspen Ridge [2 min], Cedar Park Village [5 min], Highway 9 Interchange [9 min]
Central Crossroads (road_junction) → City Central Hospital [4 min], Pinecrest Homes [13 min], Downtown Mall [9 min]
Highway 9 Interchange (road_junction) → Engine House No. 1 [6 min], Lakeview Residences [4 min], Pinecrest Homes [6 min], Spring Meadow Estates [2 min], Oak Avenue Shops [9 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → Duplicate of EVT-0010
Step 18: CALL-0018 → police police_0
Step 19: CALL-0019 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_5", "from_event_id": "EVT-0012", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Bad crash on Third Boulevard! Car flipped over near Birchwood Place. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Precinct [1 min], Birchwood Place [3 min], Spring Meadow Estates [7 min], Pinecrest Homes [14 min]
Central Fire Station (fire_station) → Pinecrest Homes [6 min], Riverside Condos [5 min], Oak Avenue Shops [4 min], Westway Intersection [7 min]
Downtown Precinct (police_station) → Riverside General Hospital [1 min], Birchwood Place [4 min], Spring Meadow Estates [6 min], Westway Intersection [10 min], Aspen Ridge [12 min]
Riverside Condos (residential) → Central Fire Station [5 min], Oak Avenue Shops [1 min], Aspen Ridge [5 min], Westway Intersection [5 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → Riverside General Hospital [7 min], Downtown Precinct [6 min], Pinecrest Homes [11 min]
Birchwood Place (residential) → Riverside General Hospital [3 min], Downtown Precinct [4 min]
Aspen Ridge (residential) → Downtown Precinct [12 min], Riverside Condos [5 min], Oak Avenue Shops [3 min], Pinecrest Homes [10 min], Westway Intersection [4 min]
Pinecrest Homes (residential) → Riverside General Hospital [14 min], Central Fire Station [6 min], Spring Meadow Estates [11 min], Parkside Shopping Center [4 min], Aspen Ridge [10 min]
Oak Avenue Shops (commercial) → Central Fire Station [4 min], Riverside Condos [1 min], Aspen Ridge [3 min], Westway Intersection [5 min]
Parkside Shopping Center (commercial) → Pinecrest Homes [4 min], Riverside Condos [8 min]
Westway Intersection (road_junction) → Central Fire Station [7 min], Downtown Precinct [10 min], Riverside Condos [5 min], Oak Avenue Shops [5 min], Aspen Ridge [4 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Hi, I think I see some smoke coming from behind Spring Meadow Estates. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Birchwood Place                | sev 4 | ambulance_3 ETA 3 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Precinct [1 min], Birchwood Place [3 min], Spring Meadow Estates [7 min], Pinecrest Homes [14 min]
Central Fire Station (fire_station) → Pinecrest Homes [6 min], Riverside Condos [5 min], Oak Avenue Shops [4 min], Westway Intersection [7 min]
Downtown Precinct (police_station) → Riverside General Hospital [1 min], Birchwood Place [4 min], Spring Meadow Estates [6 min], Westway Intersection [10 min], Aspen Ridge [12 min]
Riverside Condos (residential) → Central Fire Station [5 min], Oak Avenue Shops [1 min], Aspen Ridge [5 min], Westway Intersection [5 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → Riverside General Hospital [7 min], Downtown Precinct [6 min], Pinecrest Homes [11 min]
Birchwood Place (residential) → Riverside General Hospital [3 min], Downtown Precinct [4 min]
Aspen Ridge (residential) → Downtown Precinct [12 min], Riverside Condos [5 min], Oak Avenue Shops [3 min], Pinecrest Homes [10 min], Westway Intersection [4 min]
Pinecrest Homes (residential) → Riverside General Hospital [14 min], Central Fire Station [6 min], Spring Meadow Estates [11 min], Parkside Shopping Center [4 min], Aspen Ridge [10 min]
Oak Avenue Shops (commercial) → Central Fire Station [4 min], Riverside Condos [1 min], Aspen Ridge [3 min], Westway Intersection [5 min]
Parkside Shopping Center (commercial) → Pinecrest Homes [4 min], Riverside Condos [8 min]
Westway Intersection (road_junction) → Central Fire Station [7 min], Downtown Precinct [10 min], Riverside Condos [5 min], Oak Avenue Shops [5 min], Aspen Ridge [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Someone's not breathing at Aspen Ridge! A bystander is doing CPR. Please send an ambulance to Sunset Street immediately!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Birchwood Place                | sev 4 | ambulance_3 ETA 3 min | opened step 1
EVT-0002 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 17 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Precinct [1 min], Birchwood Place [3 min], Spring Meadow Estates [7 min], Pinecrest Homes [14 min]
Central Fire Station (fire_station) → Pinecrest Homes [6 min], Riverside Condos [5 min], Oak Avenue Shops [4 min], Westway Intersection [7 min]
Downtown Precinct (police_station) → Riverside General Hospital [1 min], Birchwood Place [4 min], Spring Meadow Estates [6 min], Westway Intersection [10 min], Aspen Ridge [12 min]
Riverside Condos (residential) → Central Fire Station [5 min], Oak Avenue Shops [1 min], Aspen Ridge [5 min], Westway Intersection [5 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → Riverside General Hospital [7 min], Downtown Precinct [6 min], Pinecrest Homes [11 min]
Birchwood Place (residential) → Riverside General Hospital [3 min], Downtown Precinct [4 min]
Aspen Ridge (residential) → Downtown Precinct [12 min], Riverside Condos [5 min], Oak Avenue Shops [3 min], Pinecrest Homes [10 min], Westway Intersection [4 min]
Pinecrest Homes (residential) → Riverside General Hospital [14 min], Central Fire Station [6 min], Spring Meadow Estates [11 min], Parkside Shopping Center [4 min], Aspen Ridge [10 min]
Oak Avenue Shops (commercial) → Central Fire Station [4 min], Riverside Condos [1 min], Aspen Ridge [3 min], Westway Intersection [5 min]
Parkside Shopping Center (commercial) → Pinecrest Homes [4 min], Riverside Condos [8 min]
Westway Intersection (road_junction) → Central Fire Station [7 min], Downtown Precinct [10 min], Riverside Condos [5 min], Oak Avenue Shops [5 min], Aspen Ridge [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Fender bender on Park Drive near Parkside Shopping Center. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Birchwood Place                | sev 4 | ambulance_3 ETA 3 min | opened step 1
EVT-0002 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 17 min | opened step 2
EVT-0003 | medical    | Aspen Ridge                    | sev 4 | ambulance_4 ETA 13 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Birchwood Place                | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Precinct [1 min], Birchwood Place [3 min], Spring Meadow Estates [7 min], Pinecrest Homes [14 min]
Central Fire Station (fire_station) → Pinecrest Homes [6 min], Riverside Condos [5 min], Oak Avenue Shops [4 min], Westway Intersection [7 min]
Downtown Precinct (police_station) → Riverside General Hospital [1 min], Birchwood Place [4 min], Spring Meadow Estates [6 min], Westway Intersection [10 min], Aspen Ridge [12 min]
Riverside Condos (residential) → Central Fire Station [5 min], Oak Avenue Shops [1 min], Aspen Ridge [5 min], Westway Intersection [5 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → Riverside General Hospital [7 min], Downtown Precinct [6 min], Pinecrest Homes [11 min]
Birchwood Place (residential) → Riverside General Hospital [3 min], Downtown Precinct [4 min]
Aspen Ridge (residential) → Downtown Precinct [12 min], Riverside Condos [5 min], Oak Avenue Shops [3 min], Pinecrest Homes [10 min], Westway Intersection [4 min]
Pinecrest Homes (residential) → Riverside General Hospital [14 min], Central Fire Station [6 min], Spring Meadow Estates [11 min], Parkside Shopping Center [4 min], Aspen Ridge [10 min]
Oak Avenue Shops (commercial) → Central Fire Station [4 min], Riverside Condos [1 min], Aspen Ridge [3 min], Westway Intersection [5 min]
Parkside Shopping Center (commercial) → Pinecrest Homes [4 min], Riverside Condos [8 min]
Westway Intersection (road_junction) → Central Fire Station [7 min], Downtown Precinct [10 min], Riverside Condos [5 min], Oak Avenue Shops [5 min], Aspen Ridge [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → fire fire_6
Step 3: CALL-0003 → ambulance ambulance_4

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
I just got mugged near Parkside Shopping Center! The guy ran towards River Boulevard. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Birchwood Place                | sev 4 | ambulance_3 ETA 3 min | opened step 1
EVT-0002 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 17 min | opened step 2
EVT-0003 | medical    | Aspen Ridge                    | sev 4 | ambulance_4 ETA 13 min | opened step 3
EVT-0004 | accident   | Parkside Shopping Center       | sev 2 | ambulance_5 ETA 17 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Birchwood Place                | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Precinct [1 min], Birchwood Place [3 min], Spring Meadow Estates [7 min], Pinecrest Homes [14 min]
Central Fire Station (fire_station) → Pinecrest Homes [6 min], Riverside Condos [5 min], Oak Avenue Shops [4 min], Westway Intersection [7 min]
Downtown Precinct (police_station) → Riverside General Hospital [1 min], Birchwood Place [4 min], Spring Meadow Estates [6 min], Westway Intersection [10 min], Aspen Ridge [12 min]
Riverside Condos (residential) → Central Fire Station [5 min], Oak Avenue Shops [1 min], Aspen Ridge [5 min], Westway Intersection [5 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → Riverside General Hospital [7 min], Downtown Precinct [6 min], Pinecrest Homes [11 min]
Birchwood Place (residential) → Riverside General Hospital [3 min], Downtown Precinct [4 min]
Aspen Ridge (residential) → Downtown Precinct [12 min], Riverside Condos [5 min], Oak Avenue Shops [3 min], Pinecrest Homes [10 min], Westway Intersection [4 min]
Pinecrest Homes (residential) → Riverside General Hospital [14 min], Central Fire Station [6 min], Spring Meadow Estates [11 min], Parkside Shopping Center [4 min], Aspen Ridge [10 min]
Oak Avenue Shops (commercial) → Central Fire Station [4 min], Riverside Condos [1 min], Aspen Ridge [3 min], Westway Intersection [5 min]
Parkside Shopping Center (commercial) → Pinecrest Homes [4 min], Riverside Condos [8 min]
Westway Intersection (road_junction) → Central Fire Station [7 min], Downtown Precinct [10 min], Riverside Condos [5 min], Oak Avenue Shops [5 min], Aspen Ridge [4 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → fire fire_6
Step 3: CALL-0003 → ambulance ambulance_4
Step 4: CALL-0004 → ambulance ambulance_5

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's a fire at 212 Third Boulevard! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 17 min | opened step 2
EVT-0003 | medical    | Aspen Ridge                    | sev 4 | ambulance_4 ETA 13 min | opened step 3
EVT-0004 | accident   | Parkside Shopping Center       | sev 2 | ambulance_5 ETA 17 min | opened step 4
EVT-0005 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 18 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0005
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Birchwood Place                | RETURNING → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Precinct [1 min], Birchwood Place [3 min], Spring Meadow Estates [7 min], Pinecrest Homes [14 min]
Central Fire Station (fire_station) → Pinecrest Homes [6 min], Riverside Condos [5 min], Oak Avenue Shops [4 min], Westway Intersection [7 min]
Downtown Precinct (police_station) → Riverside General Hospital [1 min], Birchwood Place [4 min], Spring Meadow Estates [6 min], Westway Intersection [10 min], Aspen Ridge [12 min]
Riverside Condos (residential) → Central Fire Station [5 min], Oak Avenue Shops [1 min], Aspen Ridge [5 min], Westway Intersection [5 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → Riverside General Hospital [7 min], Downtown Precinct [6 min], Pinecrest Homes [11 min]
Birchwood Place (residential) → Riverside General Hospital [3 min], Downtown Precinct [4 min]
Aspen Ridge (residential) → Downtown Precinct [12 min], Riverside Condos [5 min], Oak Avenue Shops [3 min], Pinecrest Homes [10 min], Westway Intersection [4 min]
Pinecrest Homes (residential) → Riverside General Hospital [14 min], Central Fire Station [6 min], Spring Meadow Estates [11 min], Parkside Shopping Center [4 min], Aspen Ridge [10 min]
Oak Avenue Shops (commercial) → Central Fire Station [4 min], Riverside Condos [1 min], Aspen Ridge [3 min], Westway Intersection [5 min]
Parkside Shopping Center (commercial) → Pinecrest Homes [4 min], Riverside Condos [8 min]
Westway Intersection (road_junction) → Central Fire Station [7 min], Downtown Precinct [10 min], Riverside Condos [5 min], Oak Avenue Shops [5 min], Aspen Ridge [4 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ambulance_4
Step 4: CALL-0004 → ambulance ambulance_5
Step 5: CALL-0005 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
There's a fight outside Parkside Shopping Center on Park Drive. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 17 min | opened step 2
EVT-0003 | medical    | Aspen Ridge                    | sev 4 | ambulance_4 ETA 13 min | opened step 3
EVT-0004 | accident   | Parkside Shopping Center       | sev 2 | ambulance_5 ETA 17 min | opened step 4
EVT-0005 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 18 min | opened step 5
EVT-0006 | fire       | Birchwood Place                | sev 4 | fire_7 ETA 20 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0005
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Birchwood Place                | RETURNING → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0002
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0006

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Precinct [1 min], Birchwood Place [3 min], Spring Meadow Estates [7 min], Pinecrest Homes [14 min]
Central Fire Station (fire_station) → Pinecrest Homes [6 min], Riverside Condos [5 min], Oak Avenue Shops [4 min], Westway Intersection [7 min]
Downtown Precinct (police_station) → Riverside General Hospital [1 min], Birchwood Place [4 min], Spring Meadow Estates [6 min], Westway Intersection [10 min], Aspen Ridge [12 min]
Riverside Condos (residential) → Central Fire Station [5 min], Oak Avenue Shops [1 min], Aspen Ridge [5 min], Westway Intersection [5 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → Riverside General Hospital [7 min], Downtown Precinct [6 min], Pinecrest Homes [11 min]
Birchwood Place (residential) → Riverside General Hospital [3 min], Downtown Precinct [4 min]
Aspen Ridge (residential) → Downtown Precinct [12 min], Riverside Condos [5 min], Oak Avenue Shops [3 min], Pinecrest Homes [10 min], Westway Intersection [4 min]
Pinecrest Homes (residential) → Riverside General Hospital [14 min], Central Fire Station [6 min], Spring Meadow Estates [11 min], Parkside Shopping Center [4 min], Aspen Ridge [10 min]
Oak Avenue Shops (commercial) → Central Fire Station [4 min], Riverside Condos [1 min], Aspen Ridge [3 min], Westway Intersection [5 min]
Parkside Shopping Center (commercial) → Pinecrest Homes [4 min], Riverside Condos [8 min]
Westway Intersection (road_junction) → Central Fire Station [7 min], Downtown Precinct [10 min], Riverside Condos [5 min], Oak Avenue Shops [5 min], Aspen Ridge [4 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → ambulance ambulance_5
Step 5: CALL-0005 → police police_0
Step 6: CALL-0006 → fire fire_7

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}