[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
I just got mugged near Sunset Villas! The guy ran towards Third Street. He had a knife.

=== ACTIVE EVENTS ===
EVT-0002 | accident   | Hilltop Manor                  | sev 2 | ambulance_3 ETA 8 min | opened step 3
EVT-0003 | crime      | Sunset Villas                  | sev 1 | police_1 ETA 8 min | opened step 4
EVT-0004 | accident   | Sunset Villas                  | sev 4 | ambulance_4 ETA 14 min | opened step 7
EVT-0005 | fire       | Elmwood Terrace                | sev 5 | fire_6 ETA 16 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Sunset Villas                  | ON_SCENE → EVT-0003
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Hilltop Manor                  | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0005
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Westway Intersection [5 min], Elmwood Terrace [6 min], Aspen Ridge [5 min]
Central Fire Station (fire_station) → Hilltop Manor [6 min], Westway Intersection [8 min], Willow Creek Homes [9 min], Downtown Precinct [12 min]
Downtown Precinct (police_station) → Central Fire Station [12 min], Aspen Ridge [4 min], Elmwood Terrace [5 min], Westway Intersection [5 min], Sunset Villas [8 min], Willow Creek Homes [8 min], Central Plaza [13 min]
Elmwood Terrace (residential) → City Central Hospital [6 min], Downtown Precinct [5 min], Aspen Ridge [6 min], Sunset Villas [9 min], Willow Creek Homes [10 min]
Hilltop Manor (residential) → Central Fire Station [6 min], Willow Creek Homes [2 min], Westway Intersection [4 min], Aspen Ridge [4 min]
Aspen Ridge (residential) → City Central Hospital [5 min], Downtown Precinct [4 min], Hilltop Manor [4 min], Westway Intersection [4 min], Willow Creek Homes [5 min], Elmwood Terrace [6 min], Sunset Villas [11 min]
Sunset Villas (residential) → Downtown Precinct [8 min], Elmwood Terrace [9 min], Aspen Ridge [11 min], Willow Creek Homes [12 min], Westway Intersection [14 min]
Willow Creek Homes (residential) → Central Fire Station [9 min], Hilltop Manor [2 min], Aspen Ridge [5 min], Sunset Villas [12 min], Westway Intersection [4 min], Downtown Precinct [8 min], Elmwood Terrace [10 min], Central Plaza [7 min], Central Crossroads [8 min]
Central Plaza (commercial) → Central Crossroads [3 min], Willow Creek Homes [7 min], Downtown Precinct [13 min]
Central Crossroads (road_junction) → Central Plaza [3 min], Willow Creek Homes [8 min]
Westway Intersection (road_junction) → City Central Hospital [5 min], Central Fire Station [8 min], Downtown Precinct [5 min], Hilltop Manor [4 min], Aspen Ridge [4 min], Willow Creek Homes [4 min], Sunset Villas [14 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → fire fire_6
Step 10: CALL-0010 → Duplicate of EVT-0005
Step 11: CALL-0011 → Duplicate of EVT-0004

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
There's a fight outside Sunset Villas on Spring Drive. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Sunset Villas                  | sev 1 | police_1 ETA 8 min | opened step 4
EVT-0004 | accident   | Sunset Villas                  | sev 4 | ambulance_4 ETA 14 min | opened step 7
EVT-0005 | fire       | Elmwood Terrace                | sev 5 | fire_6 ETA 16 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Sunset Villas                  | ON_SCENE → EVT-0003
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Hilltop Manor                  | RETURNING → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0005
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Westway Intersection [5 min], Elmwood Terrace [6 min], Aspen Ridge [5 min]
Central Fire Station (fire_station) → Hilltop Manor [6 min], Westway Intersection [8 min], Willow Creek Homes [9 min], Downtown Precinct [12 min]
Downtown Precinct (police_station) → Central Fire Station [12 min], Aspen Ridge [4 min], Elmwood Terrace [5 min], Westway Intersection [5 min], Sunset Villas [8 min], Willow Creek Homes [8 min], Central Plaza [13 min]
Elmwood Terrace (residential) → City Central Hospital [6 min], Downtown Precinct [5 min], Aspen Ridge [6 min], Sunset Villas [9 min], Willow Creek Homes [10 min]
Hilltop Manor (residential) → Central Fire Station [6 min], Willow Creek Homes [2 min], Westway Intersection [4 min], Aspen Ridge [4 min]
Aspen Ridge (residential) → City Central Hospital [5 min], Downtown Precinct [4 min], Hilltop Manor [4 min], Westway Intersection [4 min], Willow Creek Homes [5 min], Elmwood Terrace [6 min], Sunset Villas [11 min]
Sunset Villas (residential) → Downtown Precinct [8 min], Elmwood Terrace [9 min], Aspen Ridge [11 min], Willow Creek Homes [12 min], Westway Intersection [14 min]
Willow Creek Homes (residential) → Central Fire Station [9 min], Hilltop Manor [2 min], Aspen Ridge [5 min], Sunset Villas [12 min], Westway Intersection [4 min], Downtown Precinct [8 min], Elmwood Terrace [10 min], Central Plaza [7 min], Central Crossroads [8 min]
Central Plaza (commercial) → Central Crossroads [3 min], Willow Creek Homes [7 min], Downtown Precinct [13 min]
Central Crossroads (road_junction) → Central Plaza [3 min], Willow Creek Homes [8 min]
Westway Intersection (road_junction) → City Central Hospital [5 min], Central Fire Station [8 min], Downtown Precinct [5 min], Hilltop Manor [4 min], Aspen Ridge [4 min], Willow Creek Homes [4 min], Sunset Villas [14 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → Duplicate of EVT-0005
Step 11: CALL-0011 → Duplicate of EVT-0004
Step 12: CALL-0012 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Oh god, the whole kitchen is on fire at 253 Spring Avenue! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0004 | accident   | Sunset Villas                  | sev 4 | ambulance_4 ETA 14 min | opened step 7
EVT-0005 | fire       | Elmwood Terrace                | sev 5 | fire_6 ETA 16 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Sunset Villas                  | RETURNING → EVT-0003
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Hilltop Manor                  | RETURNING → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0005
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Westway Intersection [5 min], Elmwood Terrace [6 min], Aspen Ridge [5 min]
Central Fire Station (fire_station) → Hilltop Manor [6 min], Westway Intersection [8 min], Willow Creek Homes [9 min], Downtown Precinct [12 min]
Downtown Precinct (police_station) → Central Fire Station [12 min], Aspen Ridge [4 min], Elmwood Terrace [5 min], Westway Intersection [5 min], Sunset Villas [8 min], Willow Creek Homes [8 min], Central Plaza [13 min]
Elmwood Terrace (residential) → City Central Hospital [6 min], Downtown Precinct [5 min], Aspen Ridge [6 min], Sunset Villas [9 min], Willow Creek Homes [10 min]
Hilltop Manor (residential) → Central Fire Station [6 min], Willow Creek Homes [2 min], Westway Intersection [4 min], Aspen Ridge [4 min]
Aspen Ridge (residential) → City Central Hospital [5 min], Downtown Precinct [4 min], Hilltop Manor [4 min], Westway Intersection [4 min], Willow Creek Homes [5 min], Elmwood Terrace [6 min], Sunset Villas [11 min]
Sunset Villas (residential) → Downtown Precinct [8 min], Elmwood Terrace [9 min], Aspen Ridge [11 min], Willow Creek Homes [12 min], Westway Intersection [14 min]
Willow Creek Homes (residential) → Central Fire Station [9 min], Hilltop Manor [2 min], Aspen Ridge [5 min], Sunset Villas [12 min], Westway Intersection [4 min], Downtown Precinct [8 min], Elmwood Terrace [10 min], Central Plaza [7 min], Central Crossroads [8 min]
Central Plaza (commercial) → Central Crossroads [3 min], Willow Creek Homes [7 min], Downtown Precinct [13 min]
Central Crossroads (road_junction) → Central Plaza [3 min], Willow Creek Homes [8 min]
Westway Intersection (road_junction) → City Central Hospital [5 min], Central Fire Station [8 min], Downtown Precinct [5 min], Hilltop Manor [4 min], Aspen Ridge [4 min], Willow Creek Homes [4 min], Sunset Villas [14 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0004
Step 12: CALL-0012 → Duplicate of EVT-0003
Step 13: CALL-0013 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Oh god, the whole kitchen is on fire at 909 Spring Avenue! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0004 | accident   | Sunset Villas                  | sev 4 | ambulance_4 ETA 14 min | opened step 7
EVT-0005 | fire       | Elmwood Terrace                | sev 5 | fire_6 ETA 16 min | opened step 9
EVT-0006 | fire       | Hilltop Manor                  | sev 3 | fire_7 ETA 6 min | opened step 14

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Sunset Villas                  | RETURNING → EVT-0003
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0005
fire_7          | fire       | Central Fire Station           | DISPATCHED → EVT-0006

=== CITY REFERENCE ===
City Central Hospital (hospital) → Westway Intersection [5 min], Elmwood Terrace [6 min], Aspen Ridge [5 min]
Central Fire Station (fire_station) → Hilltop Manor [6 min], Westway Intersection [8 min], Willow Creek Homes [9 min], Downtown Precinct [12 min]
Downtown Precinct (police_station) → Central Fire Station [12 min], Aspen Ridge [4 min], Elmwood Terrace [5 min], Westway Intersection [5 min], Sunset Villas [8 min], Willow Creek Homes [8 min], Central Plaza [13 min]
Elmwood Terrace (residential) → City Central Hospital [6 min], Downtown Precinct [5 min], Aspen Ridge [6 min], Sunset Villas [9 min], Willow Creek Homes [10 min]
Hilltop Manor (residential) → Central Fire Station [6 min], Willow Creek Homes [2 min], Westway Intersection [4 min], Aspen Ridge [4 min]
Aspen Ridge (residential) → City Central Hospital [5 min], Downtown Precinct [4 min], Hilltop Manor [4 min], Westway Intersection [4 min], Willow Creek Homes [5 min], Elmwood Terrace [6 min], Sunset Villas [11 min]
Sunset Villas (residential) → Downtown Precinct [8 min], Elmwood Terrace [9 min], Aspen Ridge [11 min], Willow Creek Homes [12 min], Westway Intersection [14 min]
Willow Creek Homes (residential) → Central Fire Station [9 min], Hilltop Manor [2 min], Aspen Ridge [5 min], Sunset Villas [12 min], Westway Intersection [4 min], Downtown Precinct [8 min], Elmwood Terrace [10 min], Central Plaza [7 min], Central Crossroads [8 min]
Central Plaza (commercial) → Central Crossroads [3 min], Willow Creek Homes [7 min], Downtown Precinct [13 min]
Central Crossroads (road_junction) → Central Plaza [3 min], Willow Creek Homes [8 min]
Westway Intersection (road_junction) → City Central Hospital [5 min], Central Fire Station [8 min], Downtown Precinct [5 min], Hilltop Manor [4 min], Aspen Ridge [4 min], Willow Creek Homes [4 min], Sunset Villas [14 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0003
Step 13: CALL-0013 → Duplicate of EVT-0003
Step 14: CALL-0014 → fire fire_7

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0006", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's a fight outside Riverside Condos on Second Boulevard. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Maple Heights [1 min], Elmwood Terrace [3 min], Riverside Condos [8 min], Metro Police HQ [13 min], Spring Meadow Estates [6 min], Highway 9 Interchange [5 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [3 min], Spring Meadow Estates [4 min], Riverside Condos [14 min], Metro Police HQ [13 min]
Metro Police HQ (police_station) → Parkside Shopping Center [10 min], Westside Fire Department [13 min], Westway Intersection [12 min], Highway 9 Interchange [12 min], City Central Hospital [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Parkside Shopping Center [2 min], City Central Hospital [6 min], Riverside Condos [14 min], Maple Heights [6 min]
Maple Heights (residential) → City Central Hospital [1 min], Elmwood Terrace [3 min], Highway 9 Interchange [4 min], Spring Meadow Estates [6 min], Riverside Condos [9 min], Parkside Shopping Center [5 min], Westway Intersection [12 min]
Riverside Condos (residential) → City Central Hospital [8 min], Westside Fire Department [14 min], Spring Meadow Estates [14 min], Highway 9 Interchange [4 min], Elmwood Terrace [6 min], Maple Heights [9 min], Westway Intersection [7 min]
Elmwood Terrace (residential) → City Central Hospital [3 min], Maple Heights [3 min], Riverside Condos [6 min], Highway 9 Interchange [3 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Metro Police HQ [10 min], Spring Meadow Estates [2 min], Maple Heights [5 min]
Westway Intersection (road_junction) → Metro Police HQ [12 min], Riverside Condos [7 min], Highway 9 Interchange [9 min], Maple Heights [12 min]
Highway 9 Interchange (road_junction) → Metro Police HQ [12 min], Maple Heights [4 min], Riverside Condos [4 min], Elmwood Terrace [3 min], Westway Intersection [9 min], City Central Hospital [5 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's a fire at 242 Cedar Lane! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 2 | police_0 ETA 15 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Maple Heights [1 min], Elmwood Terrace [3 min], Riverside Condos [8 min], Metro Police HQ [13 min], Spring Meadow Estates [6 min], Highway 9 Interchange [5 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [3 min], Spring Meadow Estates [4 min], Riverside Condos [14 min], Metro Police HQ [13 min]
Metro Police HQ (police_station) → Parkside Shopping Center [10 min], Westside Fire Department [13 min], Westway Intersection [12 min], Highway 9 Interchange [12 min], City Central Hospital [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Parkside Shopping Center [2 min], City Central Hospital [6 min], Riverside Condos [14 min], Maple Heights [6 min]
Maple Heights (residential) → City Central Hospital [1 min], Elmwood Terrace [3 min], Highway 9 Interchange [4 min], Spring Meadow Estates [6 min], Riverside Condos [9 min], Parkside Shopping Center [5 min], Westway Intersection [12 min]
Riverside Condos (residential) → City Central Hospital [8 min], Westside Fire Department [14 min], Spring Meadow Estates [14 min], Highway 9 Interchange [4 min], Elmwood Terrace [6 min], Maple Heights [9 min], Westway Intersection [7 min]
Elmwood Terrace (residential) → City Central Hospital [3 min], Maple Heights [3 min], Riverside Condos [6 min], Highway 9 Interchange [3 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Metro Police HQ [10 min], Spring Meadow Estates [2 min], Maple Heights [5 min]
Westway Intersection (road_junction) → Metro Police HQ [12 min], Riverside Condos [7 min], Highway 9 Interchange [9 min], Maple Heights [12 min]
Highway 9 Interchange (road_junction) → Metro Police HQ [12 min], Maple Heights [4 min], Riverside Condos [4 min], Elmwood Terrace [3 min], Westway Intersection [9 min], City Central Hospital [5 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Yeah there's a small fire in a dumpster near Spring Meadow Estates on Cedar Lane. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 2 | police_0 ETA 15 min | opened step 1
EVT-0002 | fire       | Spring Meadow Estates          | sev 5 | fire_5 ETA 4 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Maple Heights [1 min], Elmwood Terrace [3 min], Riverside Condos [8 min], Metro Police HQ [13 min], Spring Meadow Estates [6 min], Highway 9 Interchange [5 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [3 min], Spring Meadow Estates [4 min], Riverside Condos [14 min], Metro Police HQ [13 min]
Metro Police HQ (police_station) → Parkside Shopping Center [10 min], Westside Fire Department [13 min], Westway Intersection [12 min], Highway 9 Interchange [12 min], City Central Hospital [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Parkside Shopping Center [2 min], City Central Hospital [6 min], Riverside Condos [14 min], Maple Heights [6 min]
Maple Heights (residential) → City Central Hospital [1 min], Elmwood Terrace [3 min], Highway 9 Interchange [4 min], Spring Meadow Estates [6 min], Riverside Condos [9 min], Parkside Shopping Center [5 min], Westway Intersection [12 min]
Riverside Condos (residential) → City Central Hospital [8 min], Westside Fire Department [14 min], Spring Meadow Estates [14 min], Highway 9 Interchange [4 min], Elmwood Terrace [6 min], Maple Heights [9 min], Westway Intersection [7 min]
Elmwood Terrace (residential) → City Central Hospital [3 min], Maple Heights [3 min], Riverside Condos [6 min], Highway 9 Interchange [3 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Metro Police HQ [10 min], Spring Meadow Estates [2 min], Maple Heights [5 min]
Westway Intersection (road_junction) → Metro Police HQ [12 min], Riverside Condos [7 min], Highway 9 Interchange [9 min], Maple Heights [12 min]
Highway 9 Interchange (road_junction) → Metro Police HQ [12 min], Maple Heights [4 min], Riverside Condos [4 min], Elmwood Terrace [3 min], Westway Intersection [9 min], City Central Hospital [5 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Oh god, the whole kitchen is on fire at 291 Cedar Lane! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 2 | police_0 ETA 15 min | opened step 1
EVT-0002 | fire       | Spring Meadow Estates          | sev 5 | fire_5 ETA 4 min | opened step 2
EVT-0003 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 4 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003

=== CITY REFERENCE ===
City Central Hospital (hospital) → Maple Heights [1 min], Elmwood Terrace [3 min], Riverside Condos [8 min], Metro Police HQ [13 min], Spring Meadow Estates [6 min], Highway 9 Interchange [5 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [3 min], Spring Meadow Estates [4 min], Riverside Condos [14 min], Metro Police HQ [13 min]
Metro Police HQ (police_station) → Parkside Shopping Center [10 min], Westside Fire Department [13 min], Westway Intersection [12 min], Highway 9 Interchange [12 min], City Central Hospital [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Parkside Shopping Center [2 min], City Central Hospital [6 min], Riverside Condos [14 min], Maple Heights [6 min]
Maple Heights (residential) → City Central Hospital [1 min], Elmwood Terrace [3 min], Highway 9 Interchange [4 min], Spring Meadow Estates [6 min], Riverside Condos [9 min], Parkside Shopping Center [5 min], Westway Intersection [12 min]
Riverside Condos (residential) → City Central Hospital [8 min], Westside Fire Department [14 min], Spring Meadow Estates [14 min], Highway 9 Interchange [4 min], Elmwood Terrace [6 min], Maple Heights [9 min], Westway Intersection [7 min]
Elmwood Terrace (residential) → City Central Hospital [3 min], Maple Heights [3 min], Riverside Condos [6 min], Highway 9 Interchange [3 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Metro Police HQ [10 min], Spring Meadow Estates [2 min], Maple Heights [5 min]
Westway Intersection (road_junction) → Metro Police HQ [12 min], Riverside Condos [7 min], Highway 9 Interchange [9 min], Maple Heights [12 min]
Highway 9 Interchange (road_junction) → Metro Police HQ [12 min], Maple Heights [4 min], Riverside Condos [4 min], Elmwood Terrace [3 min], Westway Intersection [9 min], City Central Hospital [5 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → fire fire_5
Step 3: CALL-0003 → fire fire_6

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Oh god, the whole kitchen is on fire at 265 Cedar Lane! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 2 | police_0 ETA 15 min | opened step 1
EVT-0002 | fire       | Spring Meadow Estates          | sev 5 | fire_5 ETA 4 min | opened step 2
EVT-0003 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 4 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003

=== CITY REFERENCE ===
City Central Hospital (hospital) → Maple Heights [1 min], Elmwood Terrace [3 min], Riverside Condos [8 min], Metro Police HQ [13 min], Spring Meadow Estates [6 min], Highway 9 Interchange [5 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [3 min], Spring Meadow Estates [4 min], Riverside Condos [14 min], Metro Police HQ [13 min]
Metro Police HQ (police_station) → Parkside Shopping Center [10 min], Westside Fire Department [13 min], Westway Intersection [12 min], Highway 9 Interchange [12 min], City Central Hospital [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Parkside Shopping Center [2 min], City Central Hospital [6 min], Riverside Condos [14 min], Maple Heights [6 min]
Maple Heights (residential) → City Central Hospital [1 min], Elmwood Terrace [3 min], Highway 9 Interchange [4 min], Spring Meadow Estates [6 min], Riverside Condos [9 min], Parkside Shopping Center [5 min], Westway Intersection [12 min]
Riverside Condos (residential) → City Central Hospital [8 min], Westside Fire Department [14 min], Spring Meadow Estates [14 min], Highway 9 Interchange [4 min], Elmwood Terrace [6 min], Maple Heights [9 min], Westway Intersection [7 min]
Elmwood Terrace (residential) → City Central Hospital [3 min], Maple Heights [3 min], Riverside Condos [6 min], Highway 9 Interchange [3 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Metro Police HQ [10 min], Spring Meadow Estates [2 min], Maple Heights [5 min]
Westway Intersection (road_junction) → Metro Police HQ [12 min], Riverside Condos [7 min], Highway 9 Interchange [9 min], Maple Heights [12 min]
Highway 9 Interchange (road_junction) → Metro Police HQ [12 min], Maple Heights [4 min], Riverside Condos [4 min], Elmwood Terrace [3 min], Westway Intersection [9 min], City Central Hospital [5 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → fire fire_5
Step 3: CALL-0003 → fire fire_6
Step 4: CALL-0004 → Duplicate of EVT-0003

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Pedestrian hit by a truck at Lake Boulevard near Spring Meadow Estates. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 2 | police_0 ETA 15 min | opened step 1
EVT-0002 | fire       | Spring Meadow Estates          | sev 5 | fire_5 ETA 4 min | opened step 2
EVT-0003 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 4 min | opened step 3
EVT-0004 | fire       | Spring Meadow Estates          | sev 4 | HELD → fire_5 | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Spring Meadow Estates          | ON_SCENE → EVT-0002
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003

=== CITY REFERENCE ===
City Central Hospital (hospital) → Maple Heights [1 min], Elmwood Terrace [3 min], Riverside Condos [8 min], Metro Police HQ [13 min], Spring Meadow Estates [6 min], Highway 9 Interchange [5 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [3 min], Spring Meadow Estates [4 min], Riverside Condos [14 min], Metro Police HQ [13 min]
Metro Police HQ (police_station) → Parkside Shopping Center [10 min], Westside Fire Department [13 min], Westway Intersection [12 min], Highway 9 Interchange [12 min], City Central Hospital [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Parkside Shopping Center [2 min], City Central Hospital [6 min], Riverside Condos [14 min], Maple Heights [6 min]
Maple Heights (residential) → City Central Hospital [1 min], Elmwood Terrace [3 min], Highway 9 Interchange [4 min], Spring Meadow Estates [6 min], Riverside Condos [9 min], Parkside Shopping Center [5 min], Westway Intersection [12 min]
Riverside Condos (residential) → City Central Hospital [8 min], Westside Fire Department [14 min], Spring Meadow Estates [14 min], Highway 9 Interchange [4 min], Elmwood Terrace [6 min], Maple Heights [9 min], Westway Intersection [7 min]
Elmwood Terrace (residential) → City Central Hospital [3 min], Maple Heights [3 min], Riverside Condos [6 min], Highway 9 Interchange [3 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Metro Police HQ [10 min], Spring Meadow Estates [2 min], Maple Heights [5 min]
Westway Intersection (road_junction) → Metro Police HQ [12 min], Riverside Condos [7 min], Highway 9 Interchange [9 min], Maple Heights [12 min]
Highway 9 Interchange (road_junction) → Metro Police HQ [12 min], Maple Heights [4 min], Riverside Condos [4 min], Elmwood Terrace [3 min], Westway Intersection [9 min], City Central Hospital [5 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → fire fire_6
Step 4: CALL-0004 → Duplicate of EVT-0003
Step 5: CALL-0005 → HOLD (fire, waiting for fire_5)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Hello, my neighbor fell and hurt her ankle at 380 Second Boulevard. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 2 | police_0 ETA 15 min | opened step 1
EVT-0002 | fire       | Spring Meadow Estates          | sev 5 | fire_5 ETA 4 min | opened step 2
EVT-0003 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 4 min | opened step 3
EVT-0004 | fire       | Spring Meadow Estates          | sev 4 | HELD → fire_5 | opened step 5
EVT-0005 | accident   | Spring Meadow Estates          | sev 3 | ambulance_3 ETA 6 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Spring Meadow Estates          | ON_SCENE → EVT-0002
fire_6          | fire       | Spring Meadow Estates          | ON_SCENE → EVT-0003

=== CITY REFERENCE ===
City Central Hospital (hospital) → Maple Heights [1 min], Elmwood Terrace [3 min], Riverside Condos [8 min], Metro Police HQ [13 min], Spring Meadow Estates [6 min], Highway 9 Interchange [5 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [3 min], Spring Meadow Estates [4 min], Riverside Condos [14 min], Metro Police HQ [13 min]
Metro Police HQ (police_station) → Parkside Shopping Center [10 min], Westside Fire Department [13 min], Westway Intersection [12 min], Highway 9 Interchange [12 min], City Central Hospital [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Parkside Shopping Center [2 min], City Central Hospital [6 min], Riverside Condos [14 min], Maple Heights [6 min]
Maple Heights (residential) → City Central Hospital [1 min], Elmwood Terrace [3 min], Highway 9 Interchange [4 min], Spring Meadow Estates [6 min], Riverside Condos [9 min], Parkside Shopping Center [5 min], Westway Intersection [12 min]
Riverside Condos (residential) → City Central Hospital [8 min], Westside Fire Department [14 min], Spring Meadow Estates [14 min], Highway 9 Interchange [4 min], Elmwood Terrace [6 min], Maple Heights [9 min], Westway Intersection [7 min]
Elmwood Terrace (residential) → City Central Hospital [3 min], Maple Heights [3 min], Riverside Condos [6 min], Highway 9 Interchange [3 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Metro Police HQ [10 min], Spring Meadow Estates [2 min], Maple Heights [5 min]
Westway Intersection (road_junction) → Metro Police HQ [12 min], Riverside Condos [7 min], Highway 9 Interchange [9 min], Maple Heights [12 min]
Highway 9 Interchange (road_junction) → Metro Police HQ [12 min], Maple Heights [4 min], Riverside Condos [4 min], Elmwood Terrace [3 min], Westway Intersection [9 min], City Central Hospital [5 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0003
Step 5: CALL-0005 → HOLD (fire, waiting for fire_5)
Step 6: CALL-0006 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
I just got mugged near Elmwood Terrace! The guy ran towards River Boulevard. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 2 | police_0 ETA 15 min | opened step 1
EVT-0003 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 4 min | opened step 3
EVT-0004 | fire       | Spring Meadow Estates          | sev 4 | HELD → fire_5 | opened step 5
EVT-0005 | accident   | Spring Meadow Estates          | sev 3 | ambulance_3 ETA 6 min | opened step 6
EVT-0006 | medical    | Riverside Condos               | sev 4 | ambulance_4 ETA 7 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
fire_5          | fire       | Spring Meadow Estates          | RETURNING → EVT-0002
fire_6          | fire       | Spring Meadow Estates          | ON_SCENE → EVT-0003

=== CITY REFERENCE ===
City Central Hospital (hospital) → Maple Heights [1 min], Elmwood Terrace [3 min], Riverside Condos [8 min], Metro Police HQ [13 min], Spring Meadow Estates [6 min], Highway 9 Interchange [5 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [3 min], Spring Meadow Estates [4 min], Riverside Condos [14 min], Metro Police HQ [13 min]
Metro Police HQ (police_station) → Parkside Shopping Center [10 min], Westside Fire Department [13 min], Westway Intersection [12 min], Highway 9 Interchange [12 min], City Central Hospital [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Parkside Shopping Center [2 min], City Central Hospital [6 min], Riverside Condos [14 min], Maple Heights [6 min]
Maple Heights (residential) → City Central Hospital [1 min], Elmwood Terrace [3 min], Highway 9 Interchange [4 min], Spring Meadow Estates [6 min], Riverside Condos [9 min], Parkside Shopping Center [5 min], Westway Intersection [12 min]
Riverside Condos (residential) → City Central Hospital [8 min], Westside Fire Department [14 min], Spring Meadow Estates [14 min], Highway 9 Interchange [4 min], Elmwood Terrace [6 min], Maple Heights [9 min], Westway Intersection [7 min]
Elmwood Terrace (residential) → City Central Hospital [3 min], Maple Heights [3 min], Riverside Condos [6 min], Highway 9 Interchange [3 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Metro Police HQ [10 min], Spring Meadow Estates [2 min], Maple Heights [5 min]
Westway Intersection (road_junction) → Metro Police HQ [12 min], Riverside Condos [7 min], Highway 9 Interchange [9 min], Maple Heights [12 min]
Highway 9 Interchange (road_junction) → Metro Police HQ [12 min], Maple Heights [4 min], Riverside Condos [4 min], Elmwood Terrace [3 min], Westway Intersection [9 min], City Central Hospital [5 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → HOLD (fire, waiting for fire_5)
Step 6: CALL-0006 → ambulance ambulance_3
Step 7: CALL-0007 → ambulance ambulance_4

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
There's been some kind of mass incident at Riverside Condos — multiple people down, some not moving. We need everything, Second Boulevard entrance.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 2 | police_0 ETA 15 min | opened step 1
EVT-0004 | fire       | Spring Meadow Estates          | sev 4 | HELD → fire_5 | opened step 5
EVT-0005 | accident   | Spring Meadow Estates          | sev 3 | ambulance_3 ETA 6 min | opened step 6
EVT-0006 | medical    | Riverside Condos               | sev 4 | ambulance_4 ETA 7 min | opened step 7
EVT-0007 | crime      | Elmwood Terrace                | sev 3 | police_1 ETA 14 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0007
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
fire_5          | fire       | Spring Meadow Estates          | RETURNING → EVT-0002
fire_6          | fire       | Spring Meadow Estates          | RETURNING → EVT-0003

=== CITY REFERENCE ===
City Central Hospital (hospital) → Maple Heights [1 min], Elmwood Terrace [3 min], Riverside Condos [8 min], Metro Police HQ [13 min], Spring Meadow Estates [6 min], Highway 9 Interchange [5 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [3 min], Spring Meadow Estates [4 min], Riverside Condos [14 min], Metro Police HQ [13 min]
Metro Police HQ (police_station) → Parkside Shopping Center [10 min], Westside Fire Department [13 min], Westway Intersection [12 min], Highway 9 Interchange [12 min], City Central Hospital [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Parkside Shopping Center [2 min], City Central Hospital [6 min], Riverside Condos [14 min], Maple Heights [6 min]
Maple Heights (residential) → City Central Hospital [1 min], Elmwood Terrace [3 min], Highway 9 Interchange [4 min], Spring Meadow Estates [6 min], Riverside Condos [9 min], Parkside Shopping Center [5 min], Westway Intersection [12 min]
Riverside Condos (residential) → City Central Hospital [8 min], Westside Fire Department [14 min], Spring Meadow Estates [14 min], Highway 9 Interchange [4 min], Elmwood Terrace [6 min], Maple Heights [9 min], Westway Intersection [7 min]
Elmwood Terrace (residential) → City Central Hospital [3 min], Maple Heights [3 min], Riverside Condos [6 min], Highway 9 Interchange [3 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Metro Police HQ [10 min], Spring Meadow Estates [2 min], Maple Heights [5 min]
Westway Intersection (road_junction) → Metro Police HQ [12 min], Riverside Condos [7 min], Highway 9 Interchange [9 min], Maple Heights [12 min]
Highway 9 Interchange (road_junction) → Metro Police HQ [12 min], Maple Heights [4 min], Riverside Condos [4 min], Elmwood Terrace [3 min], Westway Intersection [9 min], City Central Hospital [5 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → ambulance ambulance_3
Step 7: CALL-0007 → ambulance ambulance_4
Step 8: CALL-0008 → police police_1

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
I think I heard gunshots near 135 River Lane! People are running. I'm hiding inside Elmwood Terrace, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 2 | police_0 ETA 15 min | opened step 1
EVT-0004 | fire       | Spring Meadow Estates          | sev 4 | fire_5 ETA 4 min | opened step 5
EVT-0005 | accident   | Spring Meadow Estates          | sev 3 | ambulance_3 ETA 6 min | opened step 6
EVT-0006 | medical    | Riverside Condos               | sev 4 | ambulance_4 ETA 7 min | opened step 7
EVT-0007 | crime      | Elmwood Terrace                | sev 3 | police_1 ETA 14 min | opened step 8
EVT-0008 | medical    | Riverside Condos               | sev 1 | HELD → ambulance_3 | opened step 9

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0007
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_6          | fire       | Spring Meadow Estates          | RETURNING → EVT-0003

=== CITY REFERENCE ===
City Central Hospital (hospital) → Maple Heights [1 min], Elmwood Terrace [3 min], Riverside Condos [8 min], Metro Police HQ [13 min], Spring Meadow Estates [6 min], Highway 9 Interchange [5 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [3 min], Spring Meadow Estates [4 min], Riverside Condos [14 min], Metro Police HQ [13 min]
Metro Police HQ (police_station) → Parkside Shopping Center [10 min], Westside Fire Department [13 min], Westway Intersection [12 min], Highway 9 Interchange [12 min], City Central Hospital [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Parkside Shopping Center [2 min], City Central Hospital [6 min], Riverside Condos [14 min], Maple Heights [6 min]
Maple Heights (residential) → City Central Hospital [1 min], Elmwood Terrace [3 min], Highway 9 Interchange [4 min], Spring Meadow Estates [6 min], Riverside Condos [9 min], Parkside Shopping Center [5 min], Westway Intersection [12 min]
Riverside Condos (residential) → City Central Hospital [8 min], Westside Fire Department [14 min], Spring Meadow Estates [14 min], Highway 9 Interchange [4 min], Elmwood Terrace [6 min], Maple Heights [9 min], Westway Intersection [7 min]
Elmwood Terrace (residential) → City Central Hospital [3 min], Maple Heights [3 min], Riverside Condos [6 min], Highway 9 Interchange [3 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Metro Police HQ [10 min], Spring Meadow Estates [2 min], Maple Heights [5 min]
Westway Intersection (road_junction) → Metro Police HQ [12 min], Riverside Condos [7 min], Highway 9 Interchange [9 min], Maple Heights [12 min]
Highway 9 Interchange (road_junction) → Metro Police HQ [12 min], Maple Heights [4 min], Riverside Condos [4 min], Elmwood Terrace [3 min], Westway Intersection [9 min], City Central Hospital [5 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → ambulance ambulance_4
Step 8: CALL-0008 → police police_1
Step 9: CALL-0009 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0007", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
There's been some kind of mass incident at Maple Heights — multiple people down, some not moving. We need everything, Sunset Street entrance.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 2 | police_0 ETA 15 min | opened step 1
EVT-0004 | fire       | Spring Meadow Estates          | sev 4 | fire_5 ETA 4 min | opened step 5
EVT-0005 | accident   | Spring Meadow Estates          | sev 3 | ambulance_3 ETA 6 min | opened step 6
EVT-0006 | medical    | Riverside Condos               | sev 4 | ambulance_4 ETA 7 min | opened step 7
EVT-0007 | crime      | Elmwood Terrace                | sev 3 | police_1 ETA 14 min | opened step 8
EVT-0008 | medical    | Riverside Condos               | sev 1 | HELD → ambulance_3 | opened step 9

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0007
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Maple Heights [1 min], Elmwood Terrace [3 min], Riverside Condos [8 min], Metro Police HQ [13 min], Spring Meadow Estates [6 min], Highway 9 Interchange [5 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [3 min], Spring Meadow Estates [4 min], Riverside Condos [14 min], Metro Police HQ [13 min]
Metro Police HQ (police_station) → Parkside Shopping Center [10 min], Westside Fire Department [13 min], Westway Intersection [12 min], Highway 9 Interchange [12 min], City Central Hospital [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Parkside Shopping Center [2 min], City Central Hospital [6 min], Riverside Condos [14 min], Maple Heights [6 min]
Maple Heights (residential) → City Central Hospital [1 min], Elmwood Terrace [3 min], Highway 9 Interchange [4 min], Spring Meadow Estates [6 min], Riverside Condos [9 min], Parkside Shopping Center [5 min], Westway Intersection [12 min]
Riverside Condos (residential) → City Central Hospital [8 min], Westside Fire Department [14 min], Spring Meadow Estates [14 min], Highway 9 Interchange [4 min], Elmwood Terrace [6 min], Maple Heights [9 min], Westway Intersection [7 min]
Elmwood Terrace (residential) → City Central Hospital [3 min], Maple Heights [3 min], Riverside Condos [6 min], Highway 9 Interchange [3 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Metro Police HQ [10 min], Spring Meadow Estates [2 min], Maple Heights [5 min]
Westway Intersection (road_junction) → Metro Police HQ [12 min], Riverside Condos [7 min], Highway 9 Interchange [9 min], Maple Heights [12 min]
Highway 9 Interchange (road_junction) → Metro Police HQ [12 min], Maple Heights [4 min], Riverside Condos [4 min], Elmwood Terrace [3 min], Westway Intersection [9 min], City Central Hospital [5 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → police police_1
Step 9: CALL-0009 → HOLD (ambulance, waiting for ambulance_3)
Step 10: CALL-0010 → Duplicate of EVT-0007

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0005", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Someone fainted at Maple Heights. They're breathing okay now but look really pale. We're on Sunset Street.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 2 | police_0 ETA 15 min | opened step 1
EVT-0004 | fire       | Spring Meadow Estates          | sev 4 | fire_5 ETA 4 min | opened step 5
EVT-0006 | medical    | Riverside Condos               | sev 4 | ambulance_4 ETA 7 min | opened step 7
EVT-0007 | crime      | Elmwood Terrace                | sev 3 | police_1 ETA 14 min | opened step 8
EVT-0008 | medical    | Riverside Condos               | sev 1 | HELD → ambulance_3 | opened step 9
EVT-0009 | medical    | Maple Heights                  | sev 4 | ambulance_3 ETA 1 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0007
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Maple Heights                  | ON_SCENE → EVT-0009
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Maple Heights [1 min], Elmwood Terrace [3 min], Riverside Condos [8 min], Metro Police HQ [13 min], Spring Meadow Estates [6 min], Highway 9 Interchange [5 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [3 min], Spring Meadow Estates [4 min], Riverside Condos [14 min], Metro Police HQ [13 min]
Metro Police HQ (police_station) → Parkside Shopping Center [10 min], Westside Fire Department [13 min], Westway Intersection [12 min], Highway 9 Interchange [12 min], City Central Hospital [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Parkside Shopping Center [2 min], City Central Hospital [6 min], Riverside Condos [14 min], Maple Heights [6 min]
Maple Heights (residential) → City Central Hospital [1 min], Elmwood Terrace [3 min], Highway 9 Interchange [4 min], Spring Meadow Estates [6 min], Riverside Condos [9 min], Parkside Shopping Center [5 min], Westway Intersection [12 min]
Riverside Condos (residential) → City Central Hospital [8 min], Westside Fire Department [14 min], Spring Meadow Estates [14 min], Highway 9 Interchange [4 min], Elmwood Terrace [6 min], Maple Heights [9 min], Westway Intersection [7 min]
Elmwood Terrace (residential) → City Central Hospital [3 min], Maple Heights [3 min], Riverside Condos [6 min], Highway 9 Interchange [3 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Metro Police HQ [10 min], Spring Meadow Estates [2 min], Maple Heights [5 min]
Westway Intersection (road_junction) → Metro Police HQ [12 min], Riverside Condos [7 min], Highway 9 Interchange [9 min], Maple Heights [12 min]
Highway 9 Interchange (road_junction) → Metro Police HQ [12 min], Maple Heights [4 min], Riverside Condos [4 min], Elmwood Terrace [3 min], Westway Intersection [9 min], City Central Hospital [5 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → HOLD (ambulance, waiting for ambulance_3)
Step 10: CALL-0010 → Duplicate of EVT-0007
Step 11: CALL-0011 → ambulance ?

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
There's a massive fire — the whole block near Spring Meadow Estates is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 2 | police_0 ETA 15 min | opened step 1
EVT-0004 | fire       | Spring Meadow Estates          | sev 4 | fire_5 ETA 4 min | opened step 5
EVT-0006 | medical    | Riverside Condos               | sev 4 | ambulance_4 ETA 7 min | opened step 7
EVT-0007 | crime      | Elmwood Terrace                | sev 3 | police_1 ETA 14 min | opened step 8
EVT-0008 | medical    | Riverside Condos               | sev 1 | HELD → ambulance_3 | opened step 9
EVT-0009 | medical    | Maple Heights                  | sev 4 | ambulance_3 ETA 1 min | opened step 11
EVT-0010 | medical    | Maple Heights                  | sev 4 | HELD → ambulance_3 | opened step 12

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0007
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Maple Heights                  | ON_SCENE → EVT-0009
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0006
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Maple Heights [1 min], Elmwood Terrace [3 min], Riverside Condos [8 min], Metro Police HQ [13 min], Spring Meadow Estates [6 min], Highway 9 Interchange [5 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [3 min], Spring Meadow Estates [4 min], Riverside Condos [14 min], Metro Police HQ [13 min]
Metro Police HQ (police_station) → Parkside Shopping Center [10 min], Westside Fire Department [13 min], Westway Intersection [12 min], Highway 9 Interchange [12 min], City Central Hospital [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Parkside Shopping Center [2 min], City Central Hospital [6 min], Riverside Condos [14 min], Maple Heights [6 min]
Maple Heights (residential) → City Central Hospital [1 min], Elmwood Terrace [3 min], Highway 9 Interchange [4 min], Spring Meadow Estates [6 min], Riverside Condos [9 min], Parkside Shopping Center [5 min], Westway Intersection [12 min]
Riverside Condos (residential) → City Central Hospital [8 min], Westside Fire Department [14 min], Spring Meadow Estates [14 min], Highway 9 Interchange [4 min], Elmwood Terrace [6 min], Maple Heights [9 min], Westway Intersection [7 min]
Elmwood Terrace (residential) → City Central Hospital [3 min], Maple Heights [3 min], Riverside Condos [6 min], Highway 9 Interchange [3 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Metro Police HQ [10 min], Spring Meadow Estates [2 min], Maple Heights [5 min]
Westway Intersection (road_junction) → Metro Police HQ [12 min], Riverside Condos [7 min], Highway 9 Interchange [9 min], Maple Heights [12 min]
Highway 9 Interchange (road_junction) → Metro Police HQ [12 min], Maple Heights [4 min], Riverside Condos [4 min], Elmwood Terrace [3 min], Westway Intersection [9 min], City Central Hospital [5 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → Duplicate of EVT-0007
Step 11: CALL-0011 → ambulance ?
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
I'd like to report a shoplifter at Riverside Condos on Second Boulevard. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 2 | police_0 ETA 15 min | opened step 1
EVT-0004 | fire       | Spring Meadow Estates          | sev 4 | fire_5 ETA 4 min | opened step 5
EVT-0006 | medical    | Riverside Condos               | sev 4 | ambulance_4 ETA 7 min | opened step 7
EVT-0007 | crime      | Elmwood Terrace                | sev 3 | police_1 ETA 14 min | opened step 8
EVT-0008 | medical    | Riverside Condos               | sev 1 | HELD → ambulance_3 | opened step 9
EVT-0010 | medical    | Maple Heights                  | sev 4 | HELD → ambulance_3 | opened step 12

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0007
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Maple Heights                  | RETURNING → EVT-0009
ambulance_4     | ambulance  | Riverside Condos               | ON_SCENE → EVT-0006
fire_5          | fire       | Spring Meadow Estates          | ON_SCENE → EVT-0004
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Maple Heights [1 min], Elmwood Terrace [3 min], Riverside Condos [8 min], Metro Police HQ [13 min], Spring Meadow Estates [6 min], Highway 9 Interchange [5 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [3 min], Spring Meadow Estates [4 min], Riverside Condos [14 min], Metro Police HQ [13 min]
Metro Police HQ (police_station) → Parkside Shopping Center [10 min], Westside Fire Department [13 min], Westway Intersection [12 min], Highway 9 Interchange [12 min], City Central Hospital [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Parkside Shopping Center [2 min], City Central Hospital [6 min], Riverside Condos [14 min], Maple Heights [6 min]
Maple Heights (residential) → City Central Hospital [1 min], Elmwood Terrace [3 min], Highway 9 Interchange [4 min], Spring Meadow Estates [6 min], Riverside Condos [9 min], Parkside Shopping Center [5 min], Westway Intersection [12 min]
Riverside Condos (residential) → City Central Hospital [8 min], Westside Fire Department [14 min], Spring Meadow Estates [14 min], Highway 9 Interchange [4 min], Elmwood Terrace [6 min], Maple Heights [9 min], Westway Intersection [7 min]
Elmwood Terrace (residential) → City Central Hospital [3 min], Maple Heights [3 min], Riverside Condos [6 min], Highway 9 Interchange [3 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Metro Police HQ [10 min], Spring Meadow Estates [2 min], Maple Heights [5 min]
Westway Intersection (road_junction) → Metro Police HQ [12 min], Riverside Condos [7 min], Highway 9 Interchange [9 min], Maple Heights [12 min]
Highway 9 Interchange (road_junction) → Metro Police HQ [12 min], Maple Heights [4 min], Riverside Condos [4 min], Elmwood Terrace [3 min], Westway Intersection [9 min], City Central Hospital [5 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → ambulance ?
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)
Step 13: CALL-0013 → Duplicate of EVT-0004

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
There's a fire at 490 Sunset Street! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 2 | police_0 ETA 15 min | opened step 1
EVT-0004 | fire       | Spring Meadow Estates          | sev 4 | fire_5 ETA 4 min | opened step 5
EVT-0006 | medical    | Riverside Condos               | sev 4 | ambulance_4 ETA 7 min | opened step 7
EVT-0007 | crime      | Elmwood Terrace                | sev 3 | police_1 ETA 14 min | opened step 8
EVT-0008 | medical    | Riverside Condos               | sev 1 | HELD → ambulance_3 | opened step 9
EVT-0010 | medical    | Maple Heights                  | sev 4 | HELD → ambulance_3 | opened step 12
EVT-0011 | crime      | Riverside Condos               | sev 2 | police_2 ETA 15 min | opened step 14

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0007
police_2        | police     | Metro Police HQ                | DISPATCHED → EVT-0011
ambulance_3     | ambulance  | Maple Heights                  | RETURNING → EVT-0009
ambulance_4     | ambulance  | Riverside Condos               | ON_SCENE → EVT-0006
fire_5          | fire       | Spring Meadow Estates          | ON_SCENE → EVT-0004
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Maple Heights [1 min], Elmwood Terrace [3 min], Riverside Condos [8 min], Metro Police HQ [13 min], Spring Meadow Estates [6 min], Highway 9 Interchange [5 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [3 min], Spring Meadow Estates [4 min], Riverside Condos [14 min], Metro Police HQ [13 min]
Metro Police HQ (police_station) → Parkside Shopping Center [10 min], Westside Fire Department [13 min], Westway Intersection [12 min], Highway 9 Interchange [12 min], City Central Hospital [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Parkside Shopping Center [2 min], City Central Hospital [6 min], Riverside Condos [14 min], Maple Heights [6 min]
Maple Heights (residential) → City Central Hospital [1 min], Elmwood Terrace [3 min], Highway 9 Interchange [4 min], Spring Meadow Estates [6 min], Riverside Condos [9 min], Parkside Shopping Center [5 min], Westway Intersection [12 min]
Riverside Condos (residential) → City Central Hospital [8 min], Westside Fire Department [14 min], Spring Meadow Estates [14 min], Highway 9 Interchange [4 min], Elmwood Terrace [6 min], Maple Heights [9 min], Westway Intersection [7 min]
Elmwood Terrace (residential) → City Central Hospital [3 min], Maple Heights [3 min], Riverside Condos [6 min], Highway 9 Interchange [3 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Metro Police HQ [10 min], Spring Meadow Estates [2 min], Maple Heights [5 min]
Westway Intersection (road_junction) → Metro Police HQ [12 min], Riverside Condos [7 min], Highway 9 Interchange [9 min], Maple Heights [12 min]
Highway 9 Interchange (road_junction) → Metro Police HQ [12 min], Maple Heights [4 min], Riverside Condos [4 min], Elmwood Terrace [3 min], Westway Intersection [9 min], City Central Hospital [5 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)
Step 13: CALL-0013 → Duplicate of EVT-0004
Step 14: CALL-0014 → police police_2

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
Hi, I think I see some smoke coming from behind Maple Heights. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 2 | police_0 ETA 15 min | opened step 1
EVT-0007 | crime      | Elmwood Terrace                | sev 3 | police_1 ETA 14 min | opened step 8
EVT-0008 | medical    | Riverside Condos               | sev 1 | ambulance_3 ETA 7 min | opened step 9
EVT-0010 | medical    | Maple Heights                  | sev 4 | HELD → ambulance_3 | opened step 12
EVT-0011 | crime      | Riverside Condos               | sev 2 | police_2 ETA 15 min | opened step 14
EVT-0012 | fire       | Maple Heights                  | sev 1 | fire_6 ETA 8 min | opened step 15

=== UNIT STATUS ===
police_0        | police     | Riverside Condos               | ON_SCENE → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0007
police_2        | police     | Metro Police HQ                | DISPATCHED → EVT-0011
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | Riverside Condos               | RETURNING → EVT-0006
fire_5          | fire       | Spring Meadow Estates          | RETURNING → EVT-0004
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0012

=== CITY REFERENCE ===
City Central Hospital (hospital) → Maple Heights [1 min], Elmwood Terrace [3 min], Riverside Condos [8 min], Metro Police HQ [13 min], Spring Meadow Estates [6 min], Highway 9 Interchange [5 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [3 min], Spring Meadow Estates [4 min], Riverside Condos [14 min], Metro Police HQ [13 min]
Metro Police HQ (police_station) → Parkside Shopping Center [10 min], Westside Fire Department [13 min], Westway Intersection [12 min], Highway 9 Interchange [12 min], City Central Hospital [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Parkside Shopping Center [2 min], City Central Hospital [6 min], Riverside Condos [14 min], Maple Heights [6 min]
Maple Heights (residential) → City Central Hospital [1 min], Elmwood Terrace [3 min], Highway 9 Interchange [4 min], Spring Meadow Estates [6 min], Riverside Condos [9 min], Parkside Shopping Center [5 min], Westway Intersection [12 min]
Riverside Condos (residential) → City Central Hospital [8 min], Westside Fire Department [14 min], Spring Meadow Estates [14 min], Highway 9 Interchange [4 min], Elmwood Terrace [6 min], Maple Heights [9 min], Westway Intersection [7 min]
Elmwood Terrace (residential) → City Central Hospital [3 min], Maple Heights [3 min], Riverside Condos [6 min], Highway 9 Interchange [3 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Metro Police HQ [10 min], Spring Meadow Estates [2 min], Maple Heights [5 min]
Westway Intersection (road_junction) → Metro Police HQ [12 min], Riverside Condos [7 min], Highway 9 Interchange [9 min], Maple Heights [12 min]
Highway 9 Interchange (road_junction) → Metro Police HQ [12 min], Maple Heights [4 min], Riverside Condos [4 min], Elmwood Terrace [3 min], Westway Intersection [9 min], City Central Hospital [5 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → Duplicate of EVT-0004
Step 14: CALL-0014 → police police_2
Step 15: CALL-0015 → fire fire_6

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0012", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
Yeah there's a small fire in a dumpster near Maple Heights on Sunset Street. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Condos               | sev 2 | police_0 ETA 15 min | opened step 1
EVT-0007 | crime      | Elmwood Terrace                | sev 3 | police_1 ETA 14 min | opened step 8
EVT-0008 | medical    | Riverside Condos               | sev 1 | ambulance_3 ETA 7 min | opened step 9
EVT-0010 | medical    | Maple Heights                  | sev 4 | HELD → ambulance_3 | opened step 12
EVT-0011 | crime      | Riverside Condos               | sev 2 | police_2 ETA 15 min | opened step 14
EVT-0012 | fire       | Maple Heights                  | sev 1 | fire_6 ETA 8 min | opened step 15

=== UNIT STATUS ===
police_0        | police     | Riverside Condos               | ON_SCENE → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0007
police_2        | police     | Metro Police HQ                | DISPATCHED → EVT-0011
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | Riverside Condos               | RETURNING → EVT-0006
fire_5          | fire       | Spring Meadow Estates          | RETURNING → EVT-0004
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0012

=== CITY REFERENCE ===
City Central Hospital (hospital) → Maple Heights [1 min], Elmwood Terrace [3 min], Riverside Condos [8 min], Metro Police HQ [13 min], Spring Meadow Estates [6 min], Highway 9 Interchange [5 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [3 min], Spring Meadow Estates [4 min], Riverside Condos [14 min], Metro Police HQ [13 min]
Metro Police HQ (police_station) → Parkside Shopping Center [10 min], Westside Fire Department [13 min], Westway Intersection [12 min], Highway 9 Interchange [12 min], City Central Hospital [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Parkside Shopping Center [2 min], City Central Hospital [6 min], Riverside Condos [14 min], Maple Heights [6 min]
Maple Heights (residential) → City Central Hospital [1 min], Elmwood Terrace [3 min], Highway 9 Interchange [4 min], Spring Meadow Estates [6 min], Riverside Condos [9 min], Parkside Shopping Center [5 min], Westway Intersection [12 min]
Riverside Condos (residential) → City Central Hospital [8 min], Westside Fire Department [14 min], Spring Meadow Estates [14 min], Highway 9 Interchange [4 min], Elmwood Terrace [6 min], Maple Heights [9 min], Westway Intersection [7 min]
Elmwood Terrace (residential) → City Central Hospital [3 min], Maple Heights [3 min], Riverside Condos [6 min], Highway 9 Interchange [3 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Metro Police HQ [10 min], Spring Meadow Estates [2 min], Maple Heights [5 min]
Westway Intersection (road_junction) → Metro Police HQ [12 min], Riverside Condos [7 min], Highway 9 Interchange [9 min], Maple Heights [12 min]
Highway 9 Interchange (road_junction) → Metro Police HQ [12 min], Maple Heights [4 min], Riverside Condos [4 min], Elmwood Terrace [3 min], Westway Intersection [9 min], City Central Hospital [5 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → police police_2
Step 15: CALL-0015 → fire fire_6
Step 16: CALL-0016 → Duplicate of EVT-0012

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0012", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
Car accident at Second Boulevard and Cedar Lane. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0007 | crime      | Elmwood Terrace                | sev 3 | police_1 ETA 14 min | opened step 8
EVT-0008 | medical    | Riverside Condos               | sev 1 | ambulance_3 ETA 7 min | opened step 9
EVT-0010 | medical    | Maple Heights                  | sev 4 | HELD → ambulance_3 | opened step 12
EVT-0011 | crime      | Riverside Condos               | sev 2 | police_2 ETA 15 min | opened step 14
EVT-0012 | fire       | Maple Heights                  | sev 1 | fire_6 ETA 8 min | opened step 15

=== UNIT STATUS ===
police_0        | police     | Riverside Condos               | RETURNING → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0007
police_2        | police     | Metro Police HQ                | DISPATCHED → EVT-0011
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0012

=== CITY REFERENCE ===
City Central Hospital (hospital) → Maple Heights [1 min], Elmwood Terrace [3 min], Riverside Condos [8 min], Metro Police HQ [13 min], Spring Meadow Estates [6 min], Highway 9 Interchange [5 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [3 min], Spring Meadow Estates [4 min], Riverside Condos [14 min], Metro Police HQ [13 min]
Metro Police HQ (police_station) → Parkside Shopping Center [10 min], Westside Fire Department [13 min], Westway Intersection [12 min], Highway 9 Interchange [12 min], City Central Hospital [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Parkside Shopping Center [2 min], City Central Hospital [6 min], Riverside Condos [14 min], Maple Heights [6 min]
Maple Heights (residential) → City Central Hospital [1 min], Elmwood Terrace [3 min], Highway 9 Interchange [4 min], Spring Meadow Estates [6 min], Riverside Condos [9 min], Parkside Shopping Center [5 min], Westway Intersection [12 min]
Riverside Condos (residential) → City Central Hospital [8 min], Westside Fire Department [14 min], Spring Meadow Estates [14 min], Highway 9 Interchange [4 min], Elmwood Terrace [6 min], Maple Heights [9 min], Westway Intersection [7 min]
Elmwood Terrace (residential) → City Central Hospital [3 min], Maple Heights [3 min], Riverside Condos [6 min], Highway 9 Interchange [3 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Metro Police HQ [10 min], Spring Meadow Estates [2 min], Maple Heights [5 min]
Westway Intersection (road_junction) → Metro Police HQ [12 min], Riverside Condos [7 min], Highway 9 Interchange [9 min], Maple Heights [12 min]
Highway 9 Interchange (road_junction) → Metro Police HQ [12 min], Maple Heights [4 min], Riverside Condos [4 min], Elmwood Terrace [3 min], Westway Intersection [9 min], City Central Hospital [5 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → fire fire_6
Step 16: CALL-0016 → Duplicate of EVT-0012
Step 17: CALL-0017 → Duplicate of EVT-0012

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
There's a man having chest pains at 254 Lake Boulevard. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0007 | crime      | Elmwood Terrace                | sev 3 | police_1 ETA 14 min | opened step 8
EVT-0008 | medical    | Riverside Condos               | sev 1 | ambulance_3 ETA 7 min | opened step 9
EVT-0010 | medical    | Maple Heights                  | sev 4 | HELD → ambulance_3 | opened step 12
EVT-0011 | crime      | Riverside Condos               | sev 2 | police_2 ETA 15 min | opened step 14
EVT-0012 | fire       | Maple Heights                  | sev 1 | fire_6 ETA 8 min | opened step 15
EVT-0013 | accident   | Riverside Condos               | sev 2 | ambulance_4 ETA 7 min | opened step 18

=== UNIT STATUS ===
police_0        | police     | Riverside Condos               | RETURNING → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0007
police_2        | police     | Metro Police HQ                | DISPATCHED → EVT-0011
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0013
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0012

=== CITY REFERENCE ===
City Central Hospital (hospital) → Maple Heights [1 min], Elmwood Terrace [3 min], Riverside Condos [8 min], Metro Police HQ [13 min], Spring Meadow Estates [6 min], Highway 9 Interchange [5 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [3 min], Spring Meadow Estates [4 min], Riverside Condos [14 min], Metro Police HQ [13 min]
Metro Police HQ (police_station) → Parkside Shopping Center [10 min], Westside Fire Department [13 min], Westway Intersection [12 min], Highway 9 Interchange [12 min], City Central Hospital [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Parkside Shopping Center [2 min], City Central Hospital [6 min], Riverside Condos [14 min], Maple Heights [6 min]
Maple Heights (residential) → City Central Hospital [1 min], Elmwood Terrace [3 min], Highway 9 Interchange [4 min], Spring Meadow Estates [6 min], Riverside Condos [9 min], Parkside Shopping Center [5 min], Westway Intersection [12 min]
Riverside Condos (residential) → City Central Hospital [8 min], Westside Fire Department [14 min], Spring Meadow Estates [14 min], Highway 9 Interchange [4 min], Elmwood Terrace [6 min], Maple Heights [9 min], Westway Intersection [7 min]
Elmwood Terrace (residential) → City Central Hospital [3 min], Maple Heights [3 min], Riverside Condos [6 min], Highway 9 Interchange [3 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Metro Police HQ [10 min], Spring Meadow Estates [2 min], Maple Heights [5 min]
Westway Intersection (road_junction) → Metro Police HQ [12 min], Riverside Condos [7 min], Highway 9 Interchange [9 min], Maple Heights [12 min]
Highway 9 Interchange (road_junction) → Metro Police HQ [12 min], Maple Heights [4 min], Riverside Condos [4 min], Elmwood Terrace [3 min], Westway Intersection [9 min], City Central Hospital [5 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → Duplicate of EVT-0012
Step 17: CALL-0017 → Duplicate of EVT-0012
Step 18: CALL-0018 → ambulance ambulance_4

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0008", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
Oh god, the whole kitchen is on fire at 166 Cedar Lane! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0007 | crime      | Elmwood Terrace                | sev 3 | police_1 ETA 14 min | opened step 8
EVT-0008 | medical    | Riverside Condos               | sev 1 | HELD → ambulance_3 | opened step 9
EVT-0010 | medical    | Maple Heights                  | sev 4 | HELD → ambulance_3 | opened step 12
EVT-0011 | crime      | Riverside Condos               | sev 2 | police_2 ETA 15 min | opened step 14
EVT-0012 | fire       | Maple Heights                  | sev 1 | fire_6 ETA 8 min | opened step 15
EVT-0013 | accident   | Riverside Condos               | sev 2 | ambulance_4 ETA 7 min | opened step 18
EVT-0014 | medical    | Parkside Shopping Center       | sev 5 | ambulance_3 ETA 6 min | opened step 19

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0007
police_2        | police     | Metro Police HQ                | DISPATCHED → EVT-0011
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0014
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0013
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0012

=== CITY REFERENCE ===
City Central Hospital (hospital) → Maple Heights [1 min], Elmwood Terrace [3 min], Riverside Condos [8 min], Metro Police HQ [13 min], Spring Meadow Estates [6 min], Highway 9 Interchange [5 min]
Westside Fire Department (fire_station) → Parkside Shopping Center [3 min], Spring Meadow Estates [4 min], Riverside Condos [14 min], Metro Police HQ [13 min]
Metro Police HQ (police_station) → Parkside Shopping Center [10 min], Westside Fire Department [13 min], Westway Intersection [12 min], Highway 9 Interchange [12 min], City Central Hospital [13 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Parkside Shopping Center [2 min], City Central Hospital [6 min], Riverside Condos [14 min], Maple Heights [6 min]
Maple Heights (residential) → City Central Hospital [1 min], Elmwood Terrace [3 min], Highway 9 Interchange [4 min], Spring Meadow Estates [6 min], Riverside Condos [9 min], Parkside Shopping Center [5 min], Westway Intersection [12 min]
Riverside Condos (residential) → City Central Hospital [8 min], Westside Fire Department [14 min], Spring Meadow Estates [14 min], Highway 9 Interchange [4 min], Elmwood Terrace [6 min], Maple Heights [9 min], Westway Intersection [7 min]
Elmwood Terrace (residential) → City Central Hospital [3 min], Maple Heights [3 min], Riverside Condos [6 min], Highway 9 Interchange [3 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Metro Police HQ [10 min], Spring Meadow Estates [2 min], Maple Heights [5 min]
Westway Intersection (road_junction) → Metro Police HQ [12 min], Riverside Condos [7 min], Highway 9 Interchange [9 min], Maple Heights [12 min]
Highway 9 Interchange (road_junction) → Metro Police HQ [12 min], Maple Heights [4 min], Riverside Condos [4 min], Elmwood Terrace [3 min], Westway Intersection [9 min], City Central Hospital [5 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → Duplicate of EVT-0012
Step 18: CALL-0018 → ambulance ambulance_4
Step 19: CALL-0019 → ambulance ?

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}