[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Hi, I think I see some smoke coming from behind Hilltop Manor. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oak Avenue Shops               | sev 4 | fire_5 ETA 3 min | opened step 1
EVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_6 ETA 9 min | opened step 2
EVT-0003 | accident   | Willow Creek Homes             | sev 4 | ambulance_2 ETA 4 min | opened step 3
EVT-0004 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Oak Avenue Shops               | ON_SCENE → EVT-0001
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]
Metro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]
Spring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]
Hilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]
Willow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]
Westway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → fire fire_6
Step 3: CALL-0003 → ambulance ambulance_2
Step 4: CALL-0004 → HOLD (fire, waiting for fire_5)

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Active shooter at Parkside Shopping Center! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_6 ETA 9 min | opened step 2
EVT-0003 | accident   | Willow Creek Homes             | sev 4 | ambulance_2 ETA 4 min | opened step 3
EVT-0004 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 4
EVT-0005 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Oak Avenue Shops               | RETURNING → EVT-0001
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]
Metro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]
Spring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]
Hilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]
Willow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]
Westway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ambulance_2
Step 4: CALL-0004 → HOLD (fire, waiting for fire_5)
Step 5: CALL-0005 → HOLD (fire, waiting for fire_5)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
A cyclist got hit by a car near Willow Creek Homes. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_6 ETA 9 min | opened step 2
EVT-0003 | accident   | Willow Creek Homes             | sev 4 | ambulance_2 ETA 4 min | opened step 3
EVT-0004 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 4
EVT-0005 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 5
EVT-0006 | crime      | Parkside Shopping Center       | sev 3 | police_0 ETA 3 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0006
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Willow Creek Homes             | ON_SCENE → EVT-0003
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Oak Avenue Shops               | RETURNING → EVT-0001
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]
Metro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]
Spring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]
Hilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]
Willow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]
Westway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → HOLD (fire, waiting for fire_5)
Step 5: CALL-0005 → HOLD (fire, waiting for fire_5)
Step 6: CALL-0006 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Pedestrian hit by a truck at Sunset Boulevard near Parkside Shopping Center. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_6 ETA 9 min | opened step 2
EVT-0003 | accident   | Willow Creek Homes             | sev 4 | ambulance_2 ETA 4 min | opened step 3
EVT-0004 | fire       | Hilltop Manor                  | sev 3 | fire_5 ETA 2 min | opened step 4
EVT-0005 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 5
EVT-0006 | crime      | Parkside Shopping Center       | sev 3 | police_0 ETA 3 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0006
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Willow Creek Homes             | ON_SCENE → EVT-0003
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]
Metro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]
Spring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]
Hilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]
Willow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]
Westway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → HOLD (fire, waiting for fire_5)
Step 6: CALL-0006 → police police_0
Step 7: CALL-0007 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Yeah there's a small fire in a dumpster near Parkside Shopping Center on First Boulevard. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_6 ETA 9 min | opened step 2
EVT-0004 | fire       | Hilltop Manor                  | sev 3 | fire_5 ETA 2 min | opened step 4
EVT-0005 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 5
EVT-0006 | crime      | Parkside Shopping Center       | sev 3 | police_0 ETA 3 min | opened step 6
EVT-0007 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 15 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Parkside Shopping Center       | ON_SCENE → EVT-0006
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Willow Creek Homes             | RETURNING → EVT-0003
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]
Metro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]
Spring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]
Hilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]
Willow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]
Westway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → police police_0
Step 7: CALL-0007 → Duplicate of EVT-0003
Step 8: CALL-0008 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_5", "from_event_id": "EVT-0004", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
There's a fire at 622 Elm Road! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_6 ETA 9 min | opened step 2
EVT-0004 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 4
EVT-0005 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 5
EVT-0006 | crime      | Parkside Shopping Center       | sev 3 | police_0 ETA 3 min | opened step 6
EVT-0007 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 15 min | opened step 8
EVT-0008 | fire       | Parkside Shopping Center       | sev 5 | fire_5 ETA 9 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Parkside Shopping Center       | ON_SCENE → EVT-0006
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Willow Creek Homes             | RETURNING → EVT-0003
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0002

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]
Metro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]
Spring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]
Hilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]
Willow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]
Westway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0003
Step 8: CALL-0008 → ambulance ambulance_3
Step 9: CALL-0009 → fire ?

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
There's a fire at 473 First Boulevard! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_6 ETA 9 min | opened step 2
EVT-0004 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 4
EVT-0005 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 5
EVT-0007 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 15 min | opened step 8
EVT-0008 | fire       | Parkside Shopping Center       | sev 5 | fire_5 ETA 9 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Parkside Shopping Center       | RETURNING → EVT-0006
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008
fire_6          | fire       | Parkside Shopping Center       | ON_SCENE → EVT-0002

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]
Metro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]
Spring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]
Hilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]
Willow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]
Westway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → ambulance ambulance_3
Step 9: CALL-0009 → fire ?
Step 10: CALL-0010 → Duplicate of EVT-0005

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
A cyclist got hit by a car near Hilltop Manor. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0002 | fire       | Parkside Shopping Center       | sev 4 | fire_6 ETA 9 min | opened step 2
EVT-0004 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 4
EVT-0005 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 5
EVT-0007 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 15 min | opened step 8
EVT-0008 | fire       | Parkside Shopping Center       | sev 5 | fire_5 ETA 9 min | opened step 9
EVT-0009 | fire       | Parkside Shopping Center       | sev 2 | HELD → fire_6 | opened step 11

=== UNIT STATUS ===
police_0        | police     | Parkside Shopping Center       | RETURNING → EVT-0006
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008
fire_6          | fire       | Parkside Shopping Center       | ON_SCENE → EVT-0002

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]
Metro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]
Spring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]
Hilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]
Willow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]
Westway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → fire ?
Step 10: CALL-0010 → Duplicate of EVT-0005
Step 11: CALL-0011 → HOLD (fire, waiting for fire_6)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Oh god, the whole kitchen is on fire at 158 Maple Drive! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 4
EVT-0005 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 5
EVT-0007 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 15 min | opened step 8
EVT-0008 | fire       | Parkside Shopping Center       | sev 5 | fire_5 ETA 9 min | opened step 9
EVT-0009 | fire       | Parkside Shopping Center       | sev 2 | HELD → fire_6 | opened step 11
EVT-0010 | accident   | Hilltop Manor                  | sev 4 | ambulance_2 ETA 5 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0010
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008
fire_6          | fire       | Parkside Shopping Center       | RETURNING → EVT-0002

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]
Metro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]
Spring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]
Hilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]
Willow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]
Westway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → Duplicate of EVT-0005
Step 11: CALL-0011 → HOLD (fire, waiting for fire_6)
Step 12: CALL-0012 → ambulance ambulance_2

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Oh god, the whole kitchen is on fire at 632 Maple Drive! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 4
EVT-0005 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 5
EVT-0007 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 15 min | opened step 8
EVT-0008 | fire       | Parkside Shopping Center       | sev 5 | fire_5 ETA 9 min | opened step 9
EVT-0009 | fire       | Parkside Shopping Center       | sev 2 | HELD → fire_6 | opened step 11
EVT-0010 | accident   | Hilltop Manor                  | sev 4 | ambulance_2 ETA 5 min | opened step 12
EVT-0011 | fire       | Willow Creek Homes             | sev 4 | HELD → fire_6 | opened step 13

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0010
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008
fire_6          | fire       | Parkside Shopping Center       | RETURNING → EVT-0002

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]
Metro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]
Spring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]
Hilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]
Willow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]
Westway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → HOLD (fire, waiting for fire_6)
Step 12: CALL-0012 → ambulance ambulance_2
Step 13: CALL-0013 → HOLD (fire, waiting for fire_6)

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
There's been some kind of mass incident at Hilltop Manor — multiple people down, some not moving. We need everything, Elm Road entrance.

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 4
EVT-0005 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 5
EVT-0007 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 15 min | opened step 8
EVT-0008 | fire       | Parkside Shopping Center       | sev 5 | fire_5 ETA 9 min | opened step 9
EVT-0009 | fire       | Parkside Shopping Center       | sev 2 | fire_6 ETA 9 min | opened step 11
EVT-0010 | accident   | Hilltop Manor                  | sev 4 | ambulance_2 ETA 5 min | opened step 12
EVT-0011 | fire       | Willow Creek Homes             | sev 4 | HELD → fire_6 | opened step 13
EVT-0012 | fire       | Willow Creek Homes             | sev 2 | HELD → fire_6 | opened step 14

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0010
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]
Metro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]
Spring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]
Hilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]
Willow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]
Westway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → ambulance ambulance_2
Step 13: CALL-0013 → HOLD (fire, waiting for fire_6)
Step 14: CALL-0014 → HOLD (fire, waiting for fire_6)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
Yeah there's a small fire in a dumpster near Oak Avenue Shops on Pine Street. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 4
EVT-0005 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 5
EVT-0007 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 15 min | opened step 8
EVT-0008 | fire       | Parkside Shopping Center       | sev 5 | fire_5 ETA 9 min | opened step 9
EVT-0009 | fire       | Parkside Shopping Center       | sev 2 | fire_6 ETA 9 min | opened step 11
EVT-0010 | accident   | Hilltop Manor                  | sev 4 | ambulance_2 ETA 5 min | opened step 12
EVT-0011 | fire       | Willow Creek Homes             | sev 4 | HELD → fire_6 | opened step 13
EVT-0012 | fire       | Willow Creek Homes             | sev 2 | HELD → fire_6 | opened step 14
EVT-0013 | medical    | Hilltop Manor                  | sev 2 | ambulance_4 ETA 5 min | opened step 15

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0010
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0013
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]
Metro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]
Spring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]
Hilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]
Willow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]
Westway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → HOLD (fire, waiting for fire_6)
Step 14: CALL-0014 → HOLD (fire, waiting for fire_6)
Step 15: CALL-0015 → ambulance ambulance_4

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
A cyclist got hit by a car near Willow Creek Homes. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 4
EVT-0005 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 5
EVT-0007 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 15 min | opened step 8
EVT-0008 | fire       | Parkside Shopping Center       | sev 5 | fire_5 ETA 9 min | opened step 9
EVT-0009 | fire       | Parkside Shopping Center       | sev 2 | fire_6 ETA 9 min | opened step 11
EVT-0010 | accident   | Hilltop Manor                  | sev 4 | ambulance_2 ETA 5 min | opened step 12
EVT-0011 | fire       | Willow Creek Homes             | sev 4 | HELD → fire_6 | opened step 13
EVT-0012 | fire       | Willow Creek Homes             | sev 2 | HELD → fire_6 | opened step 14
EVT-0013 | medical    | Hilltop Manor                  | sev 2 | ambulance_4 ETA 5 min | opened step 15
EVT-0014 | fire       | Oak Avenue Shops               | sev 2 | HELD → fire_5 | opened step 16

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Hilltop Manor                  | ON_SCENE → EVT-0010
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0013
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]
Metro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]
Spring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]
Hilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]
Willow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]
Westway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → HOLD (fire, waiting for fire_6)
Step 15: CALL-0015 → ambulance ambulance_4
Step 16: CALL-0016 → HOLD (fire, waiting for fire_5)

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
There's been some kind of mass incident at Hilltop Manor — multiple people down, some not moving. We need everything, Elm Road entrance.

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 4
EVT-0005 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 5
EVT-0007 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 15 min | opened step 8
EVT-0008 | fire       | Parkside Shopping Center       | sev 5 | fire_5 ETA 9 min | opened step 9
EVT-0009 | fire       | Parkside Shopping Center       | sev 2 | fire_6 ETA 9 min | opened step 11
EVT-0010 | accident   | Hilltop Manor                  | sev 4 | ambulance_2 ETA 5 min | opened step 12
EVT-0011 | fire       | Willow Creek Homes             | sev 4 | HELD → fire_6 | opened step 13
EVT-0012 | fire       | Willow Creek Homes             | sev 2 | HELD → fire_6 | opened step 14
EVT-0013 | medical    | Hilltop Manor                  | sev 2 | ambulance_4 ETA 5 min | opened step 15
EVT-0014 | fire       | Oak Avenue Shops               | sev 2 | HELD → fire_5 | opened step 16
EVT-0015 | accident   | Willow Creek Homes             | sev 3 | HELD → ambulance_2 | opened step 17

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Hilltop Manor                  | ON_SCENE → EVT-0010
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0013
fire_5          | fire       | Parkside Shopping Center       | ON_SCENE → EVT-0008
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]
Metro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]
Spring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]
Hilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]
Willow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]
Westway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → ambulance ambulance_4
Step 16: CALL-0016 → HOLD (fire, waiting for fire_5)
Step 17: CALL-0017 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
A cyclist got hit by a car near Oak Avenue Shops. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 4
EVT-0005 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 5
EVT-0007 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 15 min | opened step 8
EVT-0008 | fire       | Parkside Shopping Center       | sev 5 | fire_5 ETA 9 min | opened step 9
EVT-0009 | fire       | Parkside Shopping Center       | sev 2 | fire_6 ETA 9 min | opened step 11
EVT-0011 | fire       | Willow Creek Homes             | sev 4 | HELD → fire_6 | opened step 13
EVT-0012 | fire       | Willow Creek Homes             | sev 2 | HELD → fire_6 | opened step 14
EVT-0013 | medical    | Hilltop Manor                  | sev 2 | ambulance_4 ETA 5 min | opened step 15
EVT-0014 | fire       | Oak Avenue Shops               | sev 2 | HELD → fire_5 | opened step 16
EVT-0015 | accident   | Willow Creek Homes             | sev 3 | HELD → ambulance_2 | opened step 17
EVT-0016 | medical    | Hilltop Manor                  | sev 1 | HELD → ambulance_2 | opened step 18

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Hilltop Manor                  | RETURNING → EVT-0010
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0013
fire_5          | fire       | Parkside Shopping Center       | ON_SCENE → EVT-0008
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]
Metro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]
Spring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]
Hilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]
Willow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]
Westway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → HOLD (fire, waiting for fire_5)
Step 17: CALL-0017 → HOLD (ambulance, waiting for ambulance_2)
Step 18: CALL-0018 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_4", "from_event_id": "EVT-0013", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
A cyclist got hit by a car near Parkside Shopping Center. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 4
EVT-0005 | fire       | Hilltop Manor                  | sev 3 | HELD → fire_5 | opened step 5
EVT-0007 | accident   | Parkside Shopping Center       | sev 2 | ambulance_3 ETA 15 min | opened step 8
EVT-0009 | fire       | Parkside Shopping Center       | sev 2 | fire_6 ETA 9 min | opened step 11
EVT-0011 | fire       | Willow Creek Homes             | sev 4 | HELD → fire_6 | opened step 13
EVT-0012 | fire       | Willow Creek Homes             | sev 2 | HELD → fire_6 | opened step 14
EVT-0014 | fire       | Oak Avenue Shops               | sev 2 | HELD → fire_5 | opened step 16
EVT-0015 | accident   | Willow Creek Homes             | sev 3 | HELD → ambulance_2 | opened step 17
EVT-0016 | medical    | Hilltop Manor                  | sev 1 | HELD → ambulance_2 | opened step 18
EVT-0017 | accident   | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 7 min | opened step 19

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Hilltop Manor                  | RETURNING → EVT-0010
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0017
fire_5          | fire       | Parkside Shopping Center       | RETURNING → EVT-0008
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0009

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Willow Creek Homes [5 min], Hilltop Manor [6 min], Engine House No. 1 [8 min], Spring Meadow Estates [6 min], Westway Intersection [13 min]
Engine House No. 1 (fire_station) → Riverside General Hospital [8 min], Spring Meadow Estates [1 min], Hilltop Manor [2 min], Oak Avenue Shops [3 min], Westway Intersection [6 min], Willow Creek Homes [9 min], Parkside Shopping Center [10 min]
Metro Police HQ (police_station) → Parkside Shopping Center [4 min], Westway Intersection [4 min], Spring Meadow Estates [5 min]
Spring Meadow Estates (residential) → Riverside General Hospital [6 min], Engine House No. 1 [1 min], Metro Police HQ [5 min], Oak Avenue Shops [3 min], Hilltop Manor [2 min], Parkside Shopping Center [11 min], Westway Intersection [9 min]
Hilltop Manor (residential) → Riverside General Hospital [6 min], Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Oak Avenue Shops [2 min]
Willow Creek Homes (residential) → Riverside General Hospital [5 min], Engine House No. 1 [9 min]
Parkside Shopping Center (commercial) → Metro Police HQ [4 min], Westway Intersection [5 min], Spring Meadow Estates [11 min], Engine House No. 1 [10 min]
Oak Avenue Shops (commercial) → Engine House No. 1 [3 min], Spring Meadow Estates [3 min], Hilltop Manor [2 min]
Westway Intersection (road_junction) → Riverside General Hospital [13 min], Engine House No. 1 [6 min], Metro Police HQ [4 min], Parkside Shopping Center [5 min], Spring Meadow Estates [9 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → HOLD (ambulance, waiting for ambulance_2)
Step 18: CALL-0018 → HOLD (ambulance, waiting for ambulance_2)
Step 19: CALL-0019 → ambulance ?

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0007", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's a man having chest pains at 930 Lake Drive. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Westside Fire Department       | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Spring Meadow Estates [2 min], Hilltop Manor [2 min], Westside Fire Department [6 min], Willow Creek Homes [4 min], Riverside Market [9 min], Highway 9 Interchange [5 min]
Westside Fire Department (fire_station) → City Central Hospital [6 min], Highway 9 Interchange [1 min], Lakeview Residences [4 min], Metro Police HQ [6 min], Riverside Market [6 min]
Metro Police HQ (police_station) → Riverside Market [1 min], Lakeview Residences [4 min], Westside Fire Department [6 min], Spring Meadow Estates [12 min]
Spring Meadow Estates (residential) → City Central Hospital [2 min], Metro Police HQ [12 min], Hilltop Manor [2 min], Willow Creek Homes [3 min], Highway 9 Interchange [5 min]
Hilltop Manor (residential) → City Central Hospital [2 min], Spring Meadow Estates [2 min], Lakeview Residences [8 min], Willow Creek Homes [6 min]
Lakeview Residences (residential) → Westside Fire Department [4 min], Metro Police HQ [4 min], Highway 9 Interchange [5 min], Riverside Market [3 min], Hilltop Manor [8 min], Willow Creek Homes [10 min]
Willow Creek Homes (residential) → Spring Meadow Estates [3 min], City Central Hospital [4 min], Hilltop Manor [6 min], Highway 9 Interchange [8 min], Lakeview Residences [10 min]
Riverside Market (commercial) → Metro Police HQ [1 min], Lakeview Residences [3 min], Westside Fire Department [6 min], Highway 9 Interchange [6 min], City Central Hospital [9 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [1 min], Spring Meadow Estates [5 min], Lakeview Residences [5 min], Willow Creek Homes [8 min], Riverside Market [6 min], City Central Hospital [5 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Someone's not breathing at Riverside Market! A bystander is doing CPR. Please send an ambulance to Sunset Drive immediately!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Spring Meadow Estates          | sev 4 | ambulance_2 ETA 2 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Westside Fire Department       | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Spring Meadow Estates [2 min], Hilltop Manor [2 min], Westside Fire Department [6 min], Willow Creek Homes [4 min], Riverside Market [9 min], Highway 9 Interchange [5 min]
Westside Fire Department (fire_station) → City Central Hospital [6 min], Highway 9 Interchange [1 min], Lakeview Residences [4 min], Metro Police HQ [6 min], Riverside Market [6 min]
Metro Police HQ (police_station) → Riverside Market [1 min], Lakeview Residences [4 min], Westside Fire Department [6 min], Spring Meadow Estates [12 min]
Spring Meadow Estates (residential) → City Central Hospital [2 min], Metro Police HQ [12 min], Hilltop Manor [2 min], Willow Creek Homes [3 min], Highway 9 Interchange [5 min]
Hilltop Manor (residential) → City Central Hospital [2 min], Spring Meadow Estates [2 min], Lakeview Residences [8 min], Willow Creek Homes [6 min]
Lakeview Residences (residential) → Westside Fire Department [4 min], Metro Police HQ [4 min], Highway 9 Interchange [5 min], Riverside Market [3 min], Hilltop Manor [8 min], Willow Creek Homes [10 min]
Willow Creek Homes (residential) → Spring Meadow Estates [3 min], City Central Hospital [4 min], Hilltop Manor [6 min], Highway 9 Interchange [8 min], Lakeview Residences [10 min]
Riverside Market (commercial) → Metro Police HQ [1 min], Lakeview Residences [3 min], Westside Fire Department [6 min], Highway 9 Interchange [6 min], City Central Hospital [9 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [1 min], Spring Meadow Estates [5 min], Lakeview Residences [5 min], Willow Creek Homes [8 min], Riverside Market [6 min], City Central Hospital [5 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
A cyclist got hit by a car near Spring Meadow Estates. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Spring Meadow Estates          | sev 4 | ambulance_2 ETA 2 min | opened step 1
EVT-0002 | medical    | Riverside Market               | sev 3 | ambulance_3 ETA 9 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
fire_4          | fire       | Westside Fire Department       | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Spring Meadow Estates [2 min], Hilltop Manor [2 min], Westside Fire Department [6 min], Willow Creek Homes [4 min], Riverside Market [9 min], Highway 9 Interchange [5 min]
Westside Fire Department (fire_station) → City Central Hospital [6 min], Highway 9 Interchange [1 min], Lakeview Residences [4 min], Metro Police HQ [6 min], Riverside Market [6 min]
Metro Police HQ (police_station) → Riverside Market [1 min], Lakeview Residences [4 min], Westside Fire Department [6 min], Spring Meadow Estates [12 min]
Spring Meadow Estates (residential) → City Central Hospital [2 min], Metro Police HQ [12 min], Hilltop Manor [2 min], Willow Creek Homes [3 min], Highway 9 Interchange [5 min]
Hilltop Manor (residential) → City Central Hospital [2 min], Spring Meadow Estates [2 min], Lakeview Residences [8 min], Willow Creek Homes [6 min]
Lakeview Residences (residential) → Westside Fire Department [4 min], Metro Police HQ [4 min], Highway 9 Interchange [5 min], Riverside Market [3 min], Hilltop Manor [8 min], Willow Creek Homes [10 min]
Willow Creek Homes (residential) → Spring Meadow Estates [3 min], City Central Hospital [4 min], Hilltop Manor [6 min], Highway 9 Interchange [8 min], Lakeview Residences [10 min]
Riverside Market (commercial) → Metro Police HQ [1 min], Lakeview Residences [3 min], Westside Fire Department [6 min], Highway 9 Interchange [6 min], City Central Hospital [9 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [1 min], Spring Meadow Estates [5 min], Lakeview Residences [5 min], Willow Creek Homes [8 min], Riverside Market [6 min], City Central Hospital [5 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0002", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Hello, my neighbor fell and hurt her ankle at 194 First Drive. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Spring Meadow Estates          | sev 4 | ambulance_2 ETA 2 min | opened step 1
EVT-0002 | medical    | Riverside Market               | sev 3 | UNASSIGNED | opened step 2
EVT-0003 | accident   | Spring Meadow Estates          | sev 4 | ambulance_3 ETA 2 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0001
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
fire_4          | fire       | Westside Fire Department       | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Spring Meadow Estates [2 min], Hilltop Manor [2 min], Westside Fire Department [6 min], Willow Creek Homes [4 min], Riverside Market [9 min], Highway 9 Interchange [5 min]
Westside Fire Department (fire_station) → City Central Hospital [6 min], Highway 9 Interchange [1 min], Lakeview Residences [4 min], Metro Police HQ [6 min], Riverside Market [6 min]
Metro Police HQ (police_station) → Riverside Market [1 min], Lakeview Residences [4 min], Westside Fire Department [6 min], Spring Meadow Estates [12 min]
Spring Meadow Estates (residential) → City Central Hospital [2 min], Metro Police HQ [12 min], Hilltop Manor [2 min], Willow Creek Homes [3 min], Highway 9 Interchange [5 min]
Hilltop Manor (residential) → City Central Hospital [2 min], Spring Meadow Estates [2 min], Lakeview Residences [8 min], Willow Creek Homes [6 min]
Lakeview Residences (residential) → Westside Fire Department [4 min], Metro Police HQ [4 min], Highway 9 Interchange [5 min], Riverside Market [3 min], Hilltop Manor [8 min], Willow Creek Homes [10 min]
Willow Creek Homes (residential) → Spring Meadow Estates [3 min], City Central Hospital [4 min], Hilltop Manor [6 min], Highway 9 Interchange [8 min], Lakeview Residences [10 min]
Riverside Market (commercial) → Metro Police HQ [1 min], Lakeview Residences [3 min], Westside Fire Department [6 min], Highway 9 Interchange [6 min], City Central Hospital [9 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [1 min], Spring Meadow Estates [5 min], Lakeview Residences [5 min], Willow Creek Homes [8 min], Riverside Market [6 min], City Central Hospital [5 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → ambulance ?

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Someone fainted at Hilltop Manor. They're breathing okay now but look really pale. We're on Cedar Boulevard.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Riverside Market               | sev 3 | UNASSIGNED | opened step 2
EVT-0003 | accident   | Spring Meadow Estates          | sev 4 | ambulance_3 ETA 2 min | opened step 3
EVT-0004 | medical    | Lakeview Residences            | sev 3 | HELD → ambulance_2 | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Spring Meadow Estates          | RETURNING → EVT-0001
ambulance_3     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0003
fire_4          | fire       | Westside Fire Department       | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Spring Meadow Estates [2 min], Hilltop Manor [2 min], Westside Fire Department [6 min], Willow Creek Homes [4 min], Riverside Market [9 min], Highway 9 Interchange [5 min]
Westside Fire Department (fire_station) → City Central Hospital [6 min], Highway 9 Interchange [1 min], Lakeview Residences [4 min], Metro Police HQ [6 min], Riverside Market [6 min]
Metro Police HQ (police_station) → Riverside Market [1 min], Lakeview Residences [4 min], Westside Fire Department [6 min], Spring Meadow Estates [12 min]
Spring Meadow Estates (residential) → City Central Hospital [2 min], Metro Police HQ [12 min], Hilltop Manor [2 min], Willow Creek Homes [3 min], Highway 9 Interchange [5 min]
Hilltop Manor (residential) → City Central Hospital [2 min], Spring Meadow Estates [2 min], Lakeview Residences [8 min], Willow Creek Homes [6 min]
Lakeview Residences (residential) → Westside Fire Department [4 min], Metro Police HQ [4 min], Highway 9 Interchange [5 min], Riverside Market [3 min], Hilltop Manor [8 min], Willow Creek Homes [10 min]
Willow Creek Homes (residential) → Spring Meadow Estates [3 min], City Central Hospital [4 min], Hilltop Manor [6 min], Highway 9 Interchange [8 min], Lakeview Residences [10 min]
Riverside Market (commercial) → Metro Police HQ [1 min], Lakeview Residences [3 min], Westside Fire Department [6 min], Highway 9 Interchange [6 min], City Central Hospital [9 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [1 min], Spring Meadow Estates [5 min], Lakeview Residences [5 min], Willow Creek Homes [8 min], Riverside Market [6 min], City Central Hospital [5 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → ambulance ?
Step 4: CALL-0004 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's a break-in happening right now at 820 Cedar Boulevard. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Riverside Market               | sev 3 | UNASSIGNED | opened step 2
EVT-0003 | accident   | Spring Meadow Estates          | sev 4 | ambulance_3 ETA 2 min | opened step 3
EVT-0004 | medical    | Lakeview Residences            | sev 3 | HELD → ambulance_2 | opened step 4
EVT-0005 | medical    | Hilltop Manor                  | sev 2 | HELD → ambulance_2 | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Spring Meadow Estates          | RETURNING → EVT-0001
ambulance_3     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0003
fire_4          | fire       | Westside Fire Department       | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Spring Meadow Estates [2 min], Hilltop Manor [2 min], Westside Fire Department [6 min], Willow Creek Homes [4 min], Riverside Market [9 min], Highway 9 Interchange [5 min]
Westside Fire Department (fire_station) → City Central Hospital [6 min], Highway 9 Interchange [1 min], Lakeview Residences [4 min], Metro Police HQ [6 min], Riverside Market [6 min]
Metro Police HQ (police_station) → Riverside Market [1 min], Lakeview Residences [4 min], Westside Fire Department [6 min], Spring Meadow Estates [12 min]
Spring Meadow Estates (residential) → City Central Hospital [2 min], Metro Police HQ [12 min], Hilltop Manor [2 min], Willow Creek Homes [3 min], Highway 9 Interchange [5 min]
Hilltop Manor (residential) → City Central Hospital [2 min], Spring Meadow Estates [2 min], Lakeview Residences [8 min], Willow Creek Homes [6 min]
Lakeview Residences (residential) → Westside Fire Department [4 min], Metro Police HQ [4 min], Highway 9 Interchange [5 min], Riverside Market [3 min], Hilltop Manor [8 min], Willow Creek Homes [10 min]
Willow Creek Homes (residential) → Spring Meadow Estates [3 min], City Central Hospital [4 min], Hilltop Manor [6 min], Highway 9 Interchange [8 min], Lakeview Residences [10 min]
Riverside Market (commercial) → Metro Police HQ [1 min], Lakeview Residences [3 min], Westside Fire Department [6 min], Highway 9 Interchange [6 min], City Central Hospital [9 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [1 min], Spring Meadow Estates [5 min], Lakeview Residences [5 min], Willow Creek Homes [8 min], Riverside Market [6 min], City Central Hospital [5 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ?
Step 4: CALL-0004 → HOLD (ambulance, waiting for ambulance_2)
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Hi, I think I see some smoke coming from behind Lakeview Residences. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0004 | medical    | Lakeview Residences            | sev 3 | ambulance_2 ETA 9 min | opened step 4
EVT-0005 | medical    | Hilltop Manor                  | sev 2 | HELD → ambulance_2 | opened step 5
EVT-0006 | crime      | Hilltop Manor                  | sev 2 | police_0 ETA 12 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0006
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | Spring Meadow Estates          | RETURNING → EVT-0003
fire_4          | fire       | Westside Fire Department       | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Spring Meadow Estates [2 min], Hilltop Manor [2 min], Westside Fire Department [6 min], Willow Creek Homes [4 min], Riverside Market [9 min], Highway 9 Interchange [5 min]
Westside Fire Department (fire_station) → City Central Hospital [6 min], Highway 9 Interchange [1 min], Lakeview Residences [4 min], Metro Police HQ [6 min], Riverside Market [6 min]
Metro Police HQ (police_station) → Riverside Market [1 min], Lakeview Residences [4 min], Westside Fire Department [6 min], Spring Meadow Estates [12 min]
Spring Meadow Estates (residential) → City Central Hospital [2 min], Metro Police HQ [12 min], Hilltop Manor [2 min], Willow Creek Homes [3 min], Highway 9 Interchange [5 min]
Hilltop Manor (residential) → City Central Hospital [2 min], Spring Meadow Estates [2 min], Lakeview Residences [8 min], Willow Creek Homes [6 min]
Lakeview Residences (residential) → Westside Fire Department [4 min], Metro Police HQ [4 min], Highway 9 Interchange [5 min], Riverside Market [3 min], Hilltop Manor [8 min], Willow Creek Homes [10 min]
Willow Creek Homes (residential) → Spring Meadow Estates [3 min], City Central Hospital [4 min], Hilltop Manor [6 min], Highway 9 Interchange [8 min], Lakeview Residences [10 min]
Riverside Market (commercial) → Metro Police HQ [1 min], Lakeview Residences [3 min], Westside Fire Department [6 min], Highway 9 Interchange [6 min], City Central Hospital [9 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [1 min], Spring Meadow Estates [5 min], Lakeview Residences [5 min], Willow Creek Homes [8 min], Riverside Market [6 min], City Central Hospital [5 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → HOLD (ambulance, waiting for ambulance_2)
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_2)
Step 6: CALL-0006 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 386 Elm Drive, please hurry!

=== ACTIVE EVENTS ===
EVT-0004 | medical    | Lakeview Residences            | sev 3 | ambulance_2 ETA 9 min | opened step 4
EVT-0005 | medical    | Hilltop Manor                  | sev 2 | HELD → ambulance_2 | opened step 5
EVT-0006 | crime      | Hilltop Manor                  | sev 2 | police_0 ETA 12 min | opened step 6
EVT-0007 | fire       | Lakeview Residences            | sev 4 | fire_4 ETA 4 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0006
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | Spring Meadow Estates          | RETURNING → EVT-0003
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Spring Meadow Estates [2 min], Hilltop Manor [2 min], Westside Fire Department [6 min], Willow Creek Homes [4 min], Riverside Market [9 min], Highway 9 Interchange [5 min]
Westside Fire Department (fire_station) → City Central Hospital [6 min], Highway 9 Interchange [1 min], Lakeview Residences [4 min], Metro Police HQ [6 min], Riverside Market [6 min]
Metro Police HQ (police_station) → Riverside Market [1 min], Lakeview Residences [4 min], Westside Fire Department [6 min], Spring Meadow Estates [12 min]
Spring Meadow Estates (residential) → City Central Hospital [2 min], Metro Police HQ [12 min], Hilltop Manor [2 min], Willow Creek Homes [3 min], Highway 9 Interchange [5 min]
Hilltop Manor (residential) → City Central Hospital [2 min], Spring Meadow Estates [2 min], Lakeview Residences [8 min], Willow Creek Homes [6 min]
Lakeview Residences (residential) → Westside Fire Department [4 min], Metro Police HQ [4 min], Highway 9 Interchange [5 min], Riverside Market [3 min], Hilltop Manor [8 min], Willow Creek Homes [10 min]
Willow Creek Homes (residential) → Spring Meadow Estates [3 min], City Central Hospital [4 min], Hilltop Manor [6 min], Highway 9 Interchange [8 min], Lakeview Residences [10 min]
Riverside Market (commercial) → Metro Police HQ [1 min], Lakeview Residences [3 min], Westside Fire Department [6 min], Highway 9 Interchange [6 min], City Central Hospital [9 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [1 min], Spring Meadow Estates [5 min], Lakeview Residences [5 min], Willow Creek Homes [8 min], Riverside Market [6 min], City Central Hospital [5 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_2)
Step 6: CALL-0006 → police police_0
Step 7: CALL-0007 → fire fire_4

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Building's on fire on Elm Drive near Willow Creek Homes! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0004 | medical    | Lakeview Residences            | sev 3 | ambulance_2 ETA 9 min | opened step 4
EVT-0005 | medical    | Hilltop Manor                  | sev 2 | HELD → ambulance_2 | opened step 5
EVT-0006 | crime      | Hilltop Manor                  | sev 2 | police_0 ETA 12 min | opened step 6
EVT-0007 | fire       | Lakeview Residences            | sev 4 | fire_4 ETA 4 min | opened step 7
EVT-0008 | medical    | Willow Creek Homes             | sev 2 | ambulance_3 ETA 4 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0006
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0007
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Spring Meadow Estates [2 min], Hilltop Manor [2 min], Westside Fire Department [6 min], Willow Creek Homes [4 min], Riverside Market [9 min], Highway 9 Interchange [5 min]
Westside Fire Department (fire_station) → City Central Hospital [6 min], Highway 9 Interchange [1 min], Lakeview Residences [4 min], Metro Police HQ [6 min], Riverside Market [6 min]
Metro Police HQ (police_station) → Riverside Market [1 min], Lakeview Residences [4 min], Westside Fire Department [6 min], Spring Meadow Estates [12 min]
Spring Meadow Estates (residential) → City Central Hospital [2 min], Metro Police HQ [12 min], Hilltop Manor [2 min], Willow Creek Homes [3 min], Highway 9 Interchange [5 min]
Hilltop Manor (residential) → City Central Hospital [2 min], Spring Meadow Estates [2 min], Lakeview Residences [8 min], Willow Creek Homes [6 min]
Lakeview Residences (residential) → Westside Fire Department [4 min], Metro Police HQ [4 min], Highway 9 Interchange [5 min], Riverside Market [3 min], Hilltop Manor [8 min], Willow Creek Homes [10 min]
Willow Creek Homes (residential) → Spring Meadow Estates [3 min], City Central Hospital [4 min], Hilltop Manor [6 min], Highway 9 Interchange [8 min], Lakeview Residences [10 min]
Riverside Market (commercial) → Metro Police HQ [1 min], Lakeview Residences [3 min], Westside Fire Department [6 min], Highway 9 Interchange [6 min], City Central Hospital [9 min]
Highway 9 Interchange (road_junction) → Westside Fire Department [1 min], Spring Meadow Estates [5 min], Lakeview Residences [5 min], Willow Creek Homes [8 min], Riverside Market [6 min], City Central Hospital [5 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → police police_0
Step 7: CALL-0007 → fire fire_4
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}