[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Someone's not breathing at Central Plaza! A bystander is doing CPR. Please send an ambulance to Oak Street immediately!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Maple Heights                  | sev 3 | police_0 ETA 1 min | opened step 1
EVT-0002 | medical    | Riverside Condos               | sev 4 | ambulance_2 ETA 14 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | ON_SCENE → EVT-0001
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Westside Fire Department       | FREE
fire_5          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Maple Heights [2 min], Northside Junction [10 min], Aspen Ridge [11 min]
Westside Fire Department (fire_station) → Riverside Market [1 min], Northside Junction [2 min], Central Plaza [6 min], Maple Heights [8 min], Riverside Condos [12 min], Central Police Station [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Maple Heights [1 min], Central Plaza [7 min], Northside Junction [7 min], Westside Fire Department [8 min], Aspen Ridge [9 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Central Police Station [1 min], Central Plaza [6 min]
Riverside Condos (residential) → Westside Fire Department [12 min], Birchwood Place [4 min], Central Plaza [7 min], Northside Junction [9 min]
Birchwood Place (residential) → Riverside Condos [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → St. Mary's Medical Center [11 min], Central Police Station [9 min]
Riverside Market (commercial) → Westside Fire Department [1 min], Northside Junction [2 min], Central Plaza [6 min]
Central Plaza (commercial) → Westside Fire Department [6 min], Central Police Station [7 min], Maple Heights [6 min], Riverside Condos [7 min], Birchwood Place [5 min], Riverside Market [6 min], Northside Junction [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [10 min], Westside Fire Department [2 min], Central Police Station [7 min], Riverside Condos [9 min], Riverside Market [2 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Oh god, the whole kitchen is on fire at 163 Pine Street! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Riverside Condos               | sev 4 | ambulance_2 ETA 14 min | opened step 2
EVT-0003 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 8 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | RETURNING → EVT-0001
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Westside Fire Department       | FREE
fire_5          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Maple Heights [2 min], Northside Junction [10 min], Aspen Ridge [11 min]
Westside Fire Department (fire_station) → Riverside Market [1 min], Northside Junction [2 min], Central Plaza [6 min], Maple Heights [8 min], Riverside Condos [12 min], Central Police Station [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Maple Heights [1 min], Central Plaza [7 min], Northside Junction [7 min], Westside Fire Department [8 min], Aspen Ridge [9 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Central Police Station [1 min], Central Plaza [6 min]
Riverside Condos (residential) → Westside Fire Department [12 min], Birchwood Place [4 min], Central Plaza [7 min], Northside Junction [9 min]
Birchwood Place (residential) → Riverside Condos [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → St. Mary's Medical Center [11 min], Central Police Station [9 min]
Riverside Market (commercial) → Westside Fire Department [1 min], Northside Junction [2 min], Central Plaza [6 min]
Central Plaza (commercial) → Westside Fire Department [6 min], Central Police Station [7 min], Maple Heights [6 min], Riverside Condos [7 min], Birchwood Place [5 min], Riverside Market [6 min], Northside Junction [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [10 min], Westside Fire Department [2 min], Central Police Station [7 min], Riverside Condos [9 min], Riverside Market [2 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → ambulance ambulance_2
Step 3: CALL-0003 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
There's a fire at 169 Oak Boulevard! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Riverside Condos               | sev 4 | ambulance_2 ETA 14 min | opened step 2
EVT-0003 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 8 min | opened step 3
EVT-0004 | fire       | Birchwood Place                | sev 1 | fire_4 ETA 10 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | RETURNING → EVT-0001
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Maple Heights [2 min], Northside Junction [10 min], Aspen Ridge [11 min]
Westside Fire Department (fire_station) → Riverside Market [1 min], Northside Junction [2 min], Central Plaza [6 min], Maple Heights [8 min], Riverside Condos [12 min], Central Police Station [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Maple Heights [1 min], Central Plaza [7 min], Northside Junction [7 min], Westside Fire Department [8 min], Aspen Ridge [9 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Central Police Station [1 min], Central Plaza [6 min]
Riverside Condos (residential) → Westside Fire Department [12 min], Birchwood Place [4 min], Central Plaza [7 min], Northside Junction [9 min]
Birchwood Place (residential) → Riverside Condos [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → St. Mary's Medical Center [11 min], Central Police Station [9 min]
Riverside Market (commercial) → Westside Fire Department [1 min], Northside Junction [2 min], Central Plaza [6 min]
Central Plaza (commercial) → Westside Fire Department [6 min], Central Police Station [7 min], Maple Heights [6 min], Riverside Condos [7 min], Birchwood Place [5 min], Riverside Market [6 min], Northside Junction [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [10 min], Westside Fire Department [2 min], Central Police Station [7 min], Riverside Condos [9 min], Riverside Market [2 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_2
Step 3: CALL-0003 → ambulance ambulance_3
Step 4: CALL-0004 → fire fire_4

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's a man having chest pains at 105 Oak Boulevard. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Riverside Condos               | sev 4 | ambulance_2 ETA 14 min | opened step 2
EVT-0003 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 8 min | opened step 3
EVT-0004 | fire       | Birchwood Place                | sev 1 | fire_4 ETA 10 min | opened step 4
EVT-0005 | fire       | Riverside Condos               | sev 5 | fire_5 ETA 10 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Maple Heights [2 min], Northside Junction [10 min], Aspen Ridge [11 min]
Westside Fire Department (fire_station) → Riverside Market [1 min], Northside Junction [2 min], Central Plaza [6 min], Maple Heights [8 min], Riverside Condos [12 min], Central Police Station [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Maple Heights [1 min], Central Plaza [7 min], Northside Junction [7 min], Westside Fire Department [8 min], Aspen Ridge [9 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Central Police Station [1 min], Central Plaza [6 min]
Riverside Condos (residential) → Westside Fire Department [12 min], Birchwood Place [4 min], Central Plaza [7 min], Northside Junction [9 min]
Birchwood Place (residential) → Riverside Condos [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → St. Mary's Medical Center [11 min], Central Police Station [9 min]
Riverside Market (commercial) → Westside Fire Department [1 min], Northside Junction [2 min], Central Plaza [6 min]
Central Plaza (commercial) → Westside Fire Department [6 min], Central Police Station [7 min], Maple Heights [6 min], Riverside Condos [7 min], Birchwood Place [5 min], Riverside Market [6 min], Northside Junction [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [10 min], Westside Fire Department [2 min], Central Police Station [7 min], Riverside Condos [9 min], Riverside Market [2 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ambulance_3
Step 4: CALL-0004 → fire fire_4
Step 5: CALL-0005 → fire fire_5

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
There's a massive fire — the whole block near Birchwood Place is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Riverside Condos               | sev 4 | ambulance_2 ETA 14 min | opened step 2
EVT-0003 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 8 min | opened step 3
EVT-0004 | fire       | Birchwood Place                | sev 1 | fire_4 ETA 10 min | opened step 4
EVT-0005 | fire       | Riverside Condos               | sev 5 | fire_5 ETA 10 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Maple Heights [2 min], Northside Junction [10 min], Aspen Ridge [11 min]
Westside Fire Department (fire_station) → Riverside Market [1 min], Northside Junction [2 min], Central Plaza [6 min], Maple Heights [8 min], Riverside Condos [12 min], Central Police Station [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Maple Heights [1 min], Central Plaza [7 min], Northside Junction [7 min], Westside Fire Department [8 min], Aspen Ridge [9 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Central Police Station [1 min], Central Plaza [6 min]
Riverside Condos (residential) → Westside Fire Department [12 min], Birchwood Place [4 min], Central Plaza [7 min], Northside Junction [9 min]
Birchwood Place (residential) → Riverside Condos [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → St. Mary's Medical Center [11 min], Central Police Station [9 min]
Riverside Market (commercial) → Westside Fire Department [1 min], Northside Junction [2 min], Central Plaza [6 min]
Central Plaza (commercial) → Westside Fire Department [6 min], Central Police Station [7 min], Maple Heights [6 min], Riverside Condos [7 min], Birchwood Place [5 min], Riverside Market [6 min], Northside Junction [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [10 min], Westside Fire Department [2 min], Central Police Station [7 min], Riverside Condos [9 min], Riverside Market [2 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → fire fire_4
Step 5: CALL-0005 → fire fire_5
Step 6: CALL-0006 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_4", "from_event_id": "EVT-0004", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Someone fainted at Aspen Ridge. They're breathing okay now but look really pale. We're on Elm Road.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Riverside Condos               | sev 4 | ambulance_2 ETA 14 min | opened step 2
EVT-0003 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 8 min | opened step 3
EVT-0004 | fire       | Birchwood Place                | sev 1 | UNASSIGNED | opened step 4
EVT-0005 | fire       | Riverside Condos               | sev 5 | fire_5 ETA 10 min | opened step 5
EVT-0006 | fire       | Birchwood Place                | sev 5 | fire_4 ETA 10 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Maple Heights [2 min], Northside Junction [10 min], Aspen Ridge [11 min]
Westside Fire Department (fire_station) → Riverside Market [1 min], Northside Junction [2 min], Central Plaza [6 min], Maple Heights [8 min], Riverside Condos [12 min], Central Police Station [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Maple Heights [1 min], Central Plaza [7 min], Northside Junction [7 min], Westside Fire Department [8 min], Aspen Ridge [9 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Central Police Station [1 min], Central Plaza [6 min]
Riverside Condos (residential) → Westside Fire Department [12 min], Birchwood Place [4 min], Central Plaza [7 min], Northside Junction [9 min]
Birchwood Place (residential) → Riverside Condos [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → St. Mary's Medical Center [11 min], Central Police Station [9 min]
Riverside Market (commercial) → Westside Fire Department [1 min], Northside Junction [2 min], Central Plaza [6 min]
Central Plaza (commercial) → Westside Fire Department [6 min], Central Police Station [7 min], Maple Heights [6 min], Riverside Condos [7 min], Birchwood Place [5 min], Riverside Market [6 min], Northside Junction [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [10 min], Westside Fire Department [2 min], Central Police Station [7 min], Riverside Condos [9 min], Riverside Market [2 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → fire fire_5
Step 6: CALL-0006 → Duplicate of EVT-0002
Step 7: CALL-0007 → fire ?

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Hi, I think I see some smoke coming from behind Maple Heights. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Riverside Condos               | sev 4 | ambulance_2 ETA 14 min | opened step 2
EVT-0003 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 8 min | opened step 3
EVT-0005 | fire       | Riverside Condos               | sev 5 | fire_5 ETA 10 min | opened step 5
EVT-0006 | fire       | Birchwood Place                | sev 5 | fire_4 ETA 10 min | opened step 7
EVT-0007 | medical    | Aspen Ridge                    | sev 2 | HELD → ambulance_3 | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Maple Heights [2 min], Northside Junction [10 min], Aspen Ridge [11 min]
Westside Fire Department (fire_station) → Riverside Market [1 min], Northside Junction [2 min], Central Plaza [6 min], Maple Heights [8 min], Riverside Condos [12 min], Central Police Station [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Maple Heights [1 min], Central Plaza [7 min], Northside Junction [7 min], Westside Fire Department [8 min], Aspen Ridge [9 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Central Police Station [1 min], Central Plaza [6 min]
Riverside Condos (residential) → Westside Fire Department [12 min], Birchwood Place [4 min], Central Plaza [7 min], Northside Junction [9 min]
Birchwood Place (residential) → Riverside Condos [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → St. Mary's Medical Center [11 min], Central Police Station [9 min]
Riverside Market (commercial) → Westside Fire Department [1 min], Northside Junction [2 min], Central Plaza [6 min]
Central Plaza (commercial) → Westside Fire Department [6 min], Central Police Station [7 min], Maple Heights [6 min], Riverside Condos [7 min], Birchwood Place [5 min], Riverside Market [6 min], Northside Junction [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [10 min], Westside Fire Department [2 min], Central Police Station [7 min], Riverside Condos [9 min], Riverside Market [2 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → Duplicate of EVT-0002
Step 7: CALL-0007 → fire ?
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "hold", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Pedestrian hit by a truck at Oak Street near Riverside Market. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Riverside Condos               | sev 4 | ambulance_2 ETA 14 min | opened step 2
EVT-0003 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 8 min | opened step 3
EVT-0005 | fire       | Riverside Condos               | sev 5 | fire_5 ETA 10 min | opened step 5
EVT-0006 | fire       | Birchwood Place                | sev 5 | fire_4 ETA 10 min | opened step 7
EVT-0007 | medical    | Aspen Ridge                    | sev 2 | HELD → ambulance_3 | opened step 8
EVT-0008 | fire       | Maple Heights                  | sev 5 | HELD → fire_5 | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Maple Heights [2 min], Northside Junction [10 min], Aspen Ridge [11 min]
Westside Fire Department (fire_station) → Riverside Market [1 min], Northside Junction [2 min], Central Plaza [6 min], Maple Heights [8 min], Riverside Condos [12 min], Central Police Station [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Maple Heights [1 min], Central Plaza [7 min], Northside Junction [7 min], Westside Fire Department [8 min], Aspen Ridge [9 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Central Police Station [1 min], Central Plaza [6 min]
Riverside Condos (residential) → Westside Fire Department [12 min], Birchwood Place [4 min], Central Plaza [7 min], Northside Junction [9 min]
Birchwood Place (residential) → Riverside Condos [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → St. Mary's Medical Center [11 min], Central Police Station [9 min]
Riverside Market (commercial) → Westside Fire Department [1 min], Northside Junction [2 min], Central Plaza [6 min]
Central Plaza (commercial) → Westside Fire Department [6 min], Central Police Station [7 min], Maple Heights [6 min], Riverside Condos [7 min], Birchwood Place [5 min], Riverside Market [6 min], Northside Junction [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [10 min], Westside Fire Department [2 min], Central Police Station [7 min], Riverside Condos [9 min], Riverside Market [2 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → fire ?
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)
Step 9: CALL-0009 → HOLD (fire, waiting for fire_5)

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Active shooter at Maple Heights! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Riverside Condos               | sev 4 | ambulance_2 ETA 14 min | opened step 2
EVT-0003 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 8 min | opened step 3
EVT-0005 | fire       | Riverside Condos               | sev 5 | fire_5 ETA 10 min | opened step 5
EVT-0006 | fire       | Birchwood Place                | sev 5 | fire_4 ETA 10 min | opened step 7
EVT-0007 | medical    | Aspen Ridge                    | sev 2 | HELD → ambulance_3 | opened step 8
EVT-0008 | fire       | Maple Heights                  | sev 5 | HELD → fire_5 | opened step 9
EVT-0009 | accident   | Riverside Market               | sev 4 | HELD → ambulance_3 | opened step 10

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Central Plaza                  | ON_SCENE → EVT-0003
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Maple Heights [2 min], Northside Junction [10 min], Aspen Ridge [11 min]
Westside Fire Department (fire_station) → Riverside Market [1 min], Northside Junction [2 min], Central Plaza [6 min], Maple Heights [8 min], Riverside Condos [12 min], Central Police Station [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Maple Heights [1 min], Central Plaza [7 min], Northside Junction [7 min], Westside Fire Department [8 min], Aspen Ridge [9 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Central Police Station [1 min], Central Plaza [6 min]
Riverside Condos (residential) → Westside Fire Department [12 min], Birchwood Place [4 min], Central Plaza [7 min], Northside Junction [9 min]
Birchwood Place (residential) → Riverside Condos [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → St. Mary's Medical Center [11 min], Central Police Station [9 min]
Riverside Market (commercial) → Westside Fire Department [1 min], Northside Junction [2 min], Central Plaza [6 min]
Central Plaza (commercial) → Westside Fire Department [6 min], Central Police Station [7 min], Maple Heights [6 min], Riverside Condos [7 min], Birchwood Place [5 min], Riverside Market [6 min], Northside Junction [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [10 min], Westside Fire Department [2 min], Central Police Station [7 min], Riverside Condos [9 min], Riverside Market [2 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)
Step 9: CALL-0009 → HOLD (fire, waiting for fire_5)
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Bad crash on Elm Road! Car flipped over near Aspen Ridge. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Riverside Condos               | sev 4 | ambulance_2 ETA 14 min | opened step 2
EVT-0003 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 8 min | opened step 3
EVT-0005 | fire       | Riverside Condos               | sev 5 | fire_5 ETA 10 min | opened step 5
EVT-0006 | fire       | Birchwood Place                | sev 5 | fire_4 ETA 10 min | opened step 7
EVT-0007 | medical    | Aspen Ridge                    | sev 2 | HELD → ambulance_3 | opened step 8
EVT-0008 | fire       | Maple Heights                  | sev 5 | HELD → fire_5 | opened step 9
EVT-0009 | accident   | Riverside Market               | sev 4 | HELD → ambulance_3 | opened step 10
EVT-0010 | crime      | Maple Heights                  | sev 3 | police_0 ETA 1 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | ON_SCENE → EVT-0010
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Central Plaza                  | ON_SCENE → EVT-0003
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Maple Heights [2 min], Northside Junction [10 min], Aspen Ridge [11 min]
Westside Fire Department (fire_station) → Riverside Market [1 min], Northside Junction [2 min], Central Plaza [6 min], Maple Heights [8 min], Riverside Condos [12 min], Central Police Station [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Maple Heights [1 min], Central Plaza [7 min], Northside Junction [7 min], Westside Fire Department [8 min], Aspen Ridge [9 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Central Police Station [1 min], Central Plaza [6 min]
Riverside Condos (residential) → Westside Fire Department [12 min], Birchwood Place [4 min], Central Plaza [7 min], Northside Junction [9 min]
Birchwood Place (residential) → Riverside Condos [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → St. Mary's Medical Center [11 min], Central Police Station [9 min]
Riverside Market (commercial) → Westside Fire Department [1 min], Northside Junction [2 min], Central Plaza [6 min]
Central Plaza (commercial) → Westside Fire Department [6 min], Central Police Station [7 min], Maple Heights [6 min], Riverside Condos [7 min], Birchwood Place [5 min], Riverside Market [6 min], Northside Junction [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [10 min], Westside Fire Department [2 min], Central Police Station [7 min], Riverside Condos [9 min], Riverside Market [2 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → HOLD (fire, waiting for fire_5)
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_3)
Step 11: CALL-0011 → police police_0

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
I think I heard gunshots near 913 Lake Street! People are running. I'm hiding inside Maple Heights, please send help!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Riverside Condos               | sev 4 | ambulance_2 ETA 14 min | opened step 2
EVT-0005 | fire       | Riverside Condos               | sev 5 | fire_5 ETA 10 min | opened step 5
EVT-0006 | fire       | Birchwood Place                | sev 5 | fire_4 ETA 10 min | opened step 7
EVT-0007 | medical    | Aspen Ridge                    | sev 2 | HELD → ambulance_3 | opened step 8
EVT-0008 | fire       | Maple Heights                  | sev 5 | HELD → fire_5 | opened step 9
EVT-0009 | accident   | Riverside Market               | sev 4 | HELD → ambulance_3 | opened step 10
EVT-0010 | crime      | Maple Heights                  | sev 3 | police_0 ETA 1 min | opened step 11
EVT-0011 | accident   | Aspen Ridge                    | sev 3 | HELD → ambulance_3 | opened step 12

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | ON_SCENE → EVT-0010
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Central Plaza                  | RETURNING → EVT-0003
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Maple Heights [2 min], Northside Junction [10 min], Aspen Ridge [11 min]
Westside Fire Department (fire_station) → Riverside Market [1 min], Northside Junction [2 min], Central Plaza [6 min], Maple Heights [8 min], Riverside Condos [12 min], Central Police Station [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Maple Heights [1 min], Central Plaza [7 min], Northside Junction [7 min], Westside Fire Department [8 min], Aspen Ridge [9 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Central Police Station [1 min], Central Plaza [6 min]
Riverside Condos (residential) → Westside Fire Department [12 min], Birchwood Place [4 min], Central Plaza [7 min], Northside Junction [9 min]
Birchwood Place (residential) → Riverside Condos [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → St. Mary's Medical Center [11 min], Central Police Station [9 min]
Riverside Market (commercial) → Westside Fire Department [1 min], Northside Junction [2 min], Central Plaza [6 min]
Central Plaza (commercial) → Westside Fire Department [6 min], Central Police Station [7 min], Maple Heights [6 min], Riverside Condos [7 min], Birchwood Place [5 min], Riverside Market [6 min], Northside Junction [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [10 min], Westside Fire Department [2 min], Central Police Station [7 min], Riverside Condos [9 min], Riverside Market [2 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → HOLD (ambulance, waiting for ambulance_3)
Step 11: CALL-0011 → police police_0
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0010", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
I'd like to report a shoplifter at Central Plaza on Oak Street. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Riverside Condos               | sev 4 | ambulance_2 ETA 14 min | opened step 2
EVT-0005 | fire       | Riverside Condos               | sev 5 | fire_5 ETA 10 min | opened step 5
EVT-0006 | fire       | Birchwood Place                | sev 5 | fire_4 ETA 10 min | opened step 7
EVT-0007 | medical    | Aspen Ridge                    | sev 2 | HELD → ambulance_3 | opened step 8
EVT-0008 | fire       | Maple Heights                  | sev 5 | HELD → fire_5 | opened step 9
EVT-0009 | accident   | Riverside Market               | sev 4 | HELD → ambulance_3 | opened step 10
EVT-0011 | accident   | Aspen Ridge                    | sev 3 | HELD → ambulance_3 | opened step 12

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | RETURNING → EVT-0010
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Central Plaza                  | RETURNING → EVT-0003
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Maple Heights [2 min], Northside Junction [10 min], Aspen Ridge [11 min]
Westside Fire Department (fire_station) → Riverside Market [1 min], Northside Junction [2 min], Central Plaza [6 min], Maple Heights [8 min], Riverside Condos [12 min], Central Police Station [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Maple Heights [1 min], Central Plaza [7 min], Northside Junction [7 min], Westside Fire Department [8 min], Aspen Ridge [9 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Central Police Station [1 min], Central Plaza [6 min]
Riverside Condos (residential) → Westside Fire Department [12 min], Birchwood Place [4 min], Central Plaza [7 min], Northside Junction [9 min]
Birchwood Place (residential) → Riverside Condos [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → St. Mary's Medical Center [11 min], Central Police Station [9 min]
Riverside Market (commercial) → Westside Fire Department [1 min], Northside Junction [2 min], Central Plaza [6 min]
Central Plaza (commercial) → Westside Fire Department [6 min], Central Police Station [7 min], Maple Heights [6 min], Riverside Condos [7 min], Birchwood Place [5 min], Riverside Market [6 min], Northside Junction [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [10 min], Westside Fire Department [2 min], Central Police Station [7 min], Riverside Condos [9 min], Riverside Market [2 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → police police_0
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)
Step 13: CALL-0013 → Duplicate of EVT-0010

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Hello, my neighbor fell and hurt her ankle at 413 Elm Road. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Riverside Condos               | sev 4 | ambulance_2 ETA 14 min | opened step 2
EVT-0005 | fire       | Riverside Condos               | sev 5 | fire_5 ETA 10 min | opened step 5
EVT-0006 | fire       | Birchwood Place                | sev 5 | fire_4 ETA 10 min | opened step 7
EVT-0007 | medical    | Aspen Ridge                    | sev 2 | ambulance_3 ETA 10 min | opened step 8
EVT-0008 | fire       | Maple Heights                  | sev 5 | HELD → fire_5 | opened step 9
EVT-0009 | accident   | Riverside Market               | sev 4 | HELD → ambulance_3 | opened step 10
EVT-0011 | accident   | Aspen Ridge                    | sev 3 | HELD → ambulance_3 | opened step 12
EVT-0012 | crime      | Central Plaza                  | sev 3 | police_1 ETA 7 min | opened step 14

=== UNIT STATUS ===
police_0        | police     | Maple Heights                  | RETURNING → EVT-0010
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0012
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0007
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_5          | fire       | Riverside Condos               | ON_SCENE → EVT-0005

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Maple Heights [2 min], Northside Junction [10 min], Aspen Ridge [11 min]
Westside Fire Department (fire_station) → Riverside Market [1 min], Northside Junction [2 min], Central Plaza [6 min], Maple Heights [8 min], Riverside Condos [12 min], Central Police Station [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Maple Heights [1 min], Central Plaza [7 min], Northside Junction [7 min], Westside Fire Department [8 min], Aspen Ridge [9 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Central Police Station [1 min], Central Plaza [6 min]
Riverside Condos (residential) → Westside Fire Department [12 min], Birchwood Place [4 min], Central Plaza [7 min], Northside Junction [9 min]
Birchwood Place (residential) → Riverside Condos [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → St. Mary's Medical Center [11 min], Central Police Station [9 min]
Riverside Market (commercial) → Westside Fire Department [1 min], Northside Junction [2 min], Central Plaza [6 min]
Central Plaza (commercial) → Westside Fire Department [6 min], Central Police Station [7 min], Maple Heights [6 min], Riverside Condos [7 min], Birchwood Place [5 min], Riverside Market [6 min], Northside Junction [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [10 min], Westside Fire Department [2 min], Central Police Station [7 min], Riverside Condos [9 min], Riverside Market [2 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_3)
Step 13: CALL-0013 → Duplicate of EVT-0010
Step 14: CALL-0014 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0007", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
Building's on fire on Lake Street near Maple Heights! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Riverside Condos               | sev 4 | ambulance_2 ETA 14 min | opened step 2
EVT-0005 | fire       | Riverside Condos               | sev 5 | fire_5 ETA 10 min | opened step 5
EVT-0006 | fire       | Birchwood Place                | sev 5 | fire_4 ETA 10 min | opened step 7
EVT-0007 | medical    | Aspen Ridge                    | sev 2 | HELD → ambulance_3 | opened step 8
EVT-0008 | fire       | Maple Heights                  | sev 5 | HELD → fire_5 | opened step 9
EVT-0009 | accident   | Riverside Market               | sev 4 | HELD → ambulance_3 | opened step 10
EVT-0011 | accident   | Aspen Ridge                    | sev 3 | HELD → ambulance_3 | opened step 12
EVT-0012 | crime      | Central Plaza                  | sev 3 | police_1 ETA 7 min | opened step 14
EVT-0013 | medical    | Aspen Ridge                    | sev 4 | ambulance_3 ETA 10 min | opened step 15

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0012
ambulance_2     | ambulance  | Riverside Condos               | ON_SCENE → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0013
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_5          | fire       | Riverside Condos               | ON_SCENE → EVT-0005

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Maple Heights [2 min], Northside Junction [10 min], Aspen Ridge [11 min]
Westside Fire Department (fire_station) → Riverside Market [1 min], Northside Junction [2 min], Central Plaza [6 min], Maple Heights [8 min], Riverside Condos [12 min], Central Police Station [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Maple Heights [1 min], Central Plaza [7 min], Northside Junction [7 min], Westside Fire Department [8 min], Aspen Ridge [9 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Central Police Station [1 min], Central Plaza [6 min]
Riverside Condos (residential) → Westside Fire Department [12 min], Birchwood Place [4 min], Central Plaza [7 min], Northside Junction [9 min]
Birchwood Place (residential) → Riverside Condos [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → St. Mary's Medical Center [11 min], Central Police Station [9 min]
Riverside Market (commercial) → Westside Fire Department [1 min], Northside Junction [2 min], Central Plaza [6 min]
Central Plaza (commercial) → Westside Fire Department [6 min], Central Police Station [7 min], Maple Heights [6 min], Riverside Condos [7 min], Birchwood Place [5 min], Riverside Market [6 min], Northside Junction [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [10 min], Westside Fire Department [2 min], Central Police Station [7 min], Riverside Condos [9 min], Riverside Market [2 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → Duplicate of EVT-0010
Step 14: CALL-0014 → police police_1
Step 15: CALL-0015 → ambulance ?

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0008", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
Car accident at Maple Boulevard and Oak Street. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Riverside Condos               | sev 4 | ambulance_2 ETA 14 min | opened step 2
EVT-0006 | fire       | Birchwood Place                | sev 5 | fire_4 ETA 10 min | opened step 7
EVT-0007 | medical    | Aspen Ridge                    | sev 2 | HELD → ambulance_3 | opened step 8
EVT-0008 | fire       | Maple Heights                  | sev 5 | HELD → fire_5 | opened step 9
EVT-0009 | accident   | Riverside Market               | sev 4 | HELD → ambulance_3 | opened step 10
EVT-0011 | accident   | Aspen Ridge                    | sev 3 | HELD → ambulance_3 | opened step 12
EVT-0012 | crime      | Central Plaza                  | sev 3 | police_1 ETA 7 min | opened step 14
EVT-0013 | medical    | Aspen Ridge                    | sev 4 | ambulance_3 ETA 10 min | opened step 15

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0012
ambulance_2     | ambulance  | Riverside Condos               | ON_SCENE → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0013
fire_4          | fire       | Birchwood Place                | ON_SCENE → EVT-0006
fire_5          | fire       | Riverside Condos               | RETURNING → EVT-0005

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Maple Heights [2 min], Northside Junction [10 min], Aspen Ridge [11 min]
Westside Fire Department (fire_station) → Riverside Market [1 min], Northside Junction [2 min], Central Plaza [6 min], Maple Heights [8 min], Riverside Condos [12 min], Central Police Station [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Maple Heights [1 min], Central Plaza [7 min], Northside Junction [7 min], Westside Fire Department [8 min], Aspen Ridge [9 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Central Police Station [1 min], Central Plaza [6 min]
Riverside Condos (residential) → Westside Fire Department [12 min], Birchwood Place [4 min], Central Plaza [7 min], Northside Junction [9 min]
Birchwood Place (residential) → Riverside Condos [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → St. Mary's Medical Center [11 min], Central Police Station [9 min]
Riverside Market (commercial) → Westside Fire Department [1 min], Northside Junction [2 min], Central Plaza [6 min]
Central Plaza (commercial) → Westside Fire Department [6 min], Central Police Station [7 min], Maple Heights [6 min], Riverside Condos [7 min], Birchwood Place [5 min], Riverside Market [6 min], Northside Junction [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [10 min], Westside Fire Department [2 min], Central Police Station [7 min], Riverside Condos [9 min], Riverside Market [2 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → police police_1
Step 15: CALL-0015 → ambulance ?
Step 16: CALL-0016 → Duplicate of EVT-0008

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
Hi, I think I see some smoke coming from behind Riverside Condos. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0006 | fire       | Birchwood Place                | sev 5 | fire_4 ETA 10 min | opened step 7
EVT-0007 | medical    | Aspen Ridge                    | sev 2 | HELD → ambulance_3 | opened step 8
EVT-0008 | fire       | Maple Heights                  | sev 5 | HELD → fire_5 | opened step 9
EVT-0009 | accident   | Riverside Market               | sev 4 | HELD → ambulance_3 | opened step 10
EVT-0011 | accident   | Aspen Ridge                    | sev 3 | HELD → ambulance_3 | opened step 12
EVT-0012 | crime      | Central Plaza                  | sev 3 | police_1 ETA 7 min | opened step 14
EVT-0013 | medical    | Aspen Ridge                    | sev 4 | ambulance_3 ETA 10 min | opened step 15
EVT-0014 | accident   | Riverside Market               | sev 2 | HELD → ambulance_2 | opened step 17

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0012
ambulance_2     | ambulance  | Riverside Condos               | RETURNING → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0013
fire_4          | fire       | Birchwood Place                | ON_SCENE → EVT-0006
fire_5          | fire       | Riverside Condos               | RETURNING → EVT-0005

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Maple Heights [2 min], Northside Junction [10 min], Aspen Ridge [11 min]
Westside Fire Department (fire_station) → Riverside Market [1 min], Northside Junction [2 min], Central Plaza [6 min], Maple Heights [8 min], Riverside Condos [12 min], Central Police Station [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Maple Heights [1 min], Central Plaza [7 min], Northside Junction [7 min], Westside Fire Department [8 min], Aspen Ridge [9 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Central Police Station [1 min], Central Plaza [6 min]
Riverside Condos (residential) → Westside Fire Department [12 min], Birchwood Place [4 min], Central Plaza [7 min], Northside Junction [9 min]
Birchwood Place (residential) → Riverside Condos [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → St. Mary's Medical Center [11 min], Central Police Station [9 min]
Riverside Market (commercial) → Westside Fire Department [1 min], Northside Junction [2 min], Central Plaza [6 min]
Central Plaza (commercial) → Westside Fire Department [6 min], Central Police Station [7 min], Maple Heights [6 min], Riverside Condos [7 min], Birchwood Place [5 min], Riverside Market [6 min], Northside Junction [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [10 min], Westside Fire Department [2 min], Central Police Station [7 min], Riverside Condos [9 min], Riverside Market [2 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → ambulance ?
Step 16: CALL-0016 → Duplicate of EVT-0008
Step 17: CALL-0017 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "hold", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
Fender bender on Lake Street near Maple Heights. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0007 | medical    | Aspen Ridge                    | sev 2 | HELD → ambulance_3 | opened step 8
EVT-0008 | fire       | Maple Heights                  | sev 5 | fire_5 ETA 8 min | opened step 9
EVT-0009 | accident   | Riverside Market               | sev 4 | HELD → ambulance_3 | opened step 10
EVT-0011 | accident   | Aspen Ridge                    | sev 3 | HELD → ambulance_3 | opened step 12
EVT-0012 | crime      | Central Plaza                  | sev 3 | police_1 ETA 7 min | opened step 14
EVT-0013 | medical    | Aspen Ridge                    | sev 4 | ambulance_3 ETA 10 min | opened step 15
EVT-0014 | accident   | Riverside Market               | sev 2 | HELD → ambulance_2 | opened step 17
EVT-0015 | fire       | Riverside Condos               | sev 5 | HELD → fire_4 | opened step 18

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0012
ambulance_2     | ambulance  | Riverside Condos               | RETURNING → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0013
fire_4          | fire       | Birchwood Place                | RETURNING → EVT-0006
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Maple Heights [2 min], Northside Junction [10 min], Aspen Ridge [11 min]
Westside Fire Department (fire_station) → Riverside Market [1 min], Northside Junction [2 min], Central Plaza [6 min], Maple Heights [8 min], Riverside Condos [12 min], Central Police Station [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Maple Heights [1 min], Central Plaza [7 min], Northside Junction [7 min], Westside Fire Department [8 min], Aspen Ridge [9 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Central Police Station [1 min], Central Plaza [6 min]
Riverside Condos (residential) → Westside Fire Department [12 min], Birchwood Place [4 min], Central Plaza [7 min], Northside Junction [9 min]
Birchwood Place (residential) → Riverside Condos [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → St. Mary's Medical Center [11 min], Central Police Station [9 min]
Riverside Market (commercial) → Westside Fire Department [1 min], Northside Junction [2 min], Central Plaza [6 min]
Central Plaza (commercial) → Westside Fire Department [6 min], Central Police Station [7 min], Maple Heights [6 min], Riverside Condos [7 min], Birchwood Place [5 min], Riverside Market [6 min], Northside Junction [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [10 min], Westside Fire Department [2 min], Central Police Station [7 min], Riverside Condos [9 min], Riverside Market [2 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → Duplicate of EVT-0008
Step 17: CALL-0017 → HOLD (ambulance, waiting for ambulance_2)
Step 18: CALL-0018 → HOLD (fire, waiting for fire_4)

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
There's a fight outside Maple Heights on Lake Street. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0007 | medical    | Aspen Ridge                    | sev 2 | HELD → ambulance_3 | opened step 8
EVT-0008 | fire       | Maple Heights                  | sev 5 | fire_5 ETA 8 min | opened step 9
EVT-0009 | accident   | Riverside Market               | sev 4 | HELD → ambulance_3 | opened step 10
EVT-0011 | accident   | Aspen Ridge                    | sev 3 | HELD → ambulance_3 | opened step 12
EVT-0012 | crime      | Central Plaza                  | sev 3 | police_1 ETA 7 min | opened step 14
EVT-0013 | medical    | Aspen Ridge                    | sev 4 | ambulance_3 ETA 10 min | opened step 15
EVT-0014 | accident   | Riverside Market               | sev 2 | ambulance_2 ETA 11 min | opened step 17
EVT-0015 | fire       | Riverside Condos               | sev 5 | HELD → fire_4 | opened step 18
EVT-0016 | accident   | Maple Heights                  | sev 2 | HELD → ambulance_2 | opened step 19

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0012
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0014
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0013
fire_4          | fire       | Birchwood Place                | RETURNING → EVT-0006
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Police Station [3 min], Maple Heights [2 min], Northside Junction [10 min], Aspen Ridge [11 min]
Westside Fire Department (fire_station) → Riverside Market [1 min], Northside Junction [2 min], Central Plaza [6 min], Maple Heights [8 min], Riverside Condos [12 min], Central Police Station [8 min]
Central Police Station (police_station) → St. Mary's Medical Center [3 min], Maple Heights [1 min], Central Plaza [7 min], Northside Junction [7 min], Westside Fire Department [8 min], Aspen Ridge [9 min]
Maple Heights (residential) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Central Police Station [1 min], Central Plaza [6 min]
Riverside Condos (residential) → Westside Fire Department [12 min], Birchwood Place [4 min], Central Plaza [7 min], Northside Junction [9 min]
Birchwood Place (residential) → Riverside Condos [4 min], Central Plaza [5 min]
Aspen Ridge (residential) → St. Mary's Medical Center [11 min], Central Police Station [9 min]
Riverside Market (commercial) → Westside Fire Department [1 min], Northside Junction [2 min], Central Plaza [6 min]
Central Plaza (commercial) → Westside Fire Department [6 min], Central Police Station [7 min], Maple Heights [6 min], Riverside Condos [7 min], Birchwood Place [5 min], Riverside Market [6 min], Northside Junction [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [10 min], Westside Fire Department [2 min], Central Police Station [7 min], Riverside Condos [9 min], Riverside Market [2 min], Central Plaza [4 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → HOLD (ambulance, waiting for ambulance_2)
Step 18: CALL-0018 → HOLD (fire, waiting for fire_4)
Step 19: CALL-0019 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's a massive fire — the whole block near Oak Avenue Shops is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Market [1 min], Pinecrest Homes [7 min], Central Fire Station [7 min], Highway 9 Interchange [11 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [7 min], Downtown Precinct [2 min], Pinecrest Homes [2 min], Birchwood Place [2 min], Oakwood Apartments [10 min], Riverside Market [4 min], Northside Junction [4 min]
Downtown Precinct (police_station) → Central Fire Station [2 min], Pinecrest Homes [1 min], Birchwood Place [4 min], Northside Junction [4 min]
Birchwood Place (residential) → Downtown Precinct [4 min], Central Fire Station [2 min], Oak Avenue Shops [7 min], Oakwood Apartments [11 min], Pinecrest Homes [5 min], Northside Junction [5 min]
Oakwood Apartments (residential) → Highway 9 Interchange [4 min], Oak Avenue Shops [4 min], Birchwood Place [11 min], Central Fire Station [10 min], Pinecrest Homes [12 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [7 min], Central Fire Station [2 min], Downtown Precinct [1 min], Northside Junction [3 min], Birchwood Place [5 min], Oakwood Apartments [12 min], Riverside Market [4 min]
Riverside Market (commercial) → St. Mary's Medical Center [1 min], Pinecrest Homes [4 min], Central Fire Station [4 min]
Oak Avenue Shops (commercial) → Birchwood Place [7 min], Oakwood Apartments [4 min], Highway 9 Interchange [3 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [11 min], Oakwood Apartments [4 min], Oak Avenue Shops [3 min]
Northside Junction (road_junction) → Downtown Precinct [4 min], Pinecrest Homes [3 min], Central Fire Station [4 min], Birchwood Place [5 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Someone's not breathing at Birchwood Place! A bystander is doing CPR. Please send an ambulance to Second Road immediately!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oak Avenue Shops               | sev 2 | fire_6 ETA 9 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Market [1 min], Pinecrest Homes [7 min], Central Fire Station [7 min], Highway 9 Interchange [11 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [7 min], Downtown Precinct [2 min], Pinecrest Homes [2 min], Birchwood Place [2 min], Oakwood Apartments [10 min], Riverside Market [4 min], Northside Junction [4 min]
Downtown Precinct (police_station) → Central Fire Station [2 min], Pinecrest Homes [1 min], Birchwood Place [4 min], Northside Junction [4 min]
Birchwood Place (residential) → Downtown Precinct [4 min], Central Fire Station [2 min], Oak Avenue Shops [7 min], Oakwood Apartments [11 min], Pinecrest Homes [5 min], Northside Junction [5 min]
Oakwood Apartments (residential) → Highway 9 Interchange [4 min], Oak Avenue Shops [4 min], Birchwood Place [11 min], Central Fire Station [10 min], Pinecrest Homes [12 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [7 min], Central Fire Station [2 min], Downtown Precinct [1 min], Northside Junction [3 min], Birchwood Place [5 min], Oakwood Apartments [12 min], Riverside Market [4 min]
Riverside Market (commercial) → St. Mary's Medical Center [1 min], Pinecrest Homes [4 min], Central Fire Station [4 min]
Oak Avenue Shops (commercial) → Birchwood Place [7 min], Oakwood Apartments [4 min], Highway 9 Interchange [3 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [11 min], Oakwood Apartments [4 min], Oak Avenue Shops [3 min]
Northside Junction (road_junction) → Downtown Precinct [4 min], Pinecrest Homes [3 min], Central Fire Station [4 min], Birchwood Place [5 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
I just got mugged near Riverside Market! The guy ran towards Elm Lane. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oak Avenue Shops               | sev 2 | fire_6 ETA 9 min | opened step 1
EVT-0002 | medical    | Birchwood Place                | sev 5 | ambulance_3 ETA 6 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Market [1 min], Pinecrest Homes [7 min], Central Fire Station [7 min], Highway 9 Interchange [11 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [7 min], Downtown Precinct [2 min], Pinecrest Homes [2 min], Birchwood Place [2 min], Oakwood Apartments [10 min], Riverside Market [4 min], Northside Junction [4 min]
Downtown Precinct (police_station) → Central Fire Station [2 min], Pinecrest Homes [1 min], Birchwood Place [4 min], Northside Junction [4 min]
Birchwood Place (residential) → Downtown Precinct [4 min], Central Fire Station [2 min], Oak Avenue Shops [7 min], Oakwood Apartments [11 min], Pinecrest Homes [5 min], Northside Junction [5 min]
Oakwood Apartments (residential) → Highway 9 Interchange [4 min], Oak Avenue Shops [4 min], Birchwood Place [11 min], Central Fire Station [10 min], Pinecrest Homes [12 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [7 min], Central Fire Station [2 min], Downtown Precinct [1 min], Northside Junction [3 min], Birchwood Place [5 min], Oakwood Apartments [12 min], Riverside Market [4 min]
Riverside Market (commercial) → St. Mary's Medical Center [1 min], Pinecrest Homes [4 min], Central Fire Station [4 min]
Oak Avenue Shops (commercial) → Birchwood Place [7 min], Oakwood Apartments [4 min], Highway 9 Interchange [3 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [11 min], Oakwood Apartments [4 min], Oak Avenue Shops [3 min]
Northside Junction (road_junction) → Downtown Precinct [4 min], Pinecrest Homes [3 min], Central Fire Station [4 min], Birchwood Place [5 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_6
Step 2: CALL-0002 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Someone's not breathing at Riverside Market! A bystander is doing CPR. Please send an ambulance to Third Road immediately!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oak Avenue Shops               | sev 2 | fire_6 ETA 9 min | opened step 1
EVT-0002 | medical    | Birchwood Place                | sev 5 | ambulance_3 ETA 6 min | opened step 2
EVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 5 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Market [1 min], Pinecrest Homes [7 min], Central Fire Station [7 min], Highway 9 Interchange [11 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [7 min], Downtown Precinct [2 min], Pinecrest Homes [2 min], Birchwood Place [2 min], Oakwood Apartments [10 min], Riverside Market [4 min], Northside Junction [4 min]
Downtown Precinct (police_station) → Central Fire Station [2 min], Pinecrest Homes [1 min], Birchwood Place [4 min], Northside Junction [4 min]
Birchwood Place (residential) → Downtown Precinct [4 min], Central Fire Station [2 min], Oak Avenue Shops [7 min], Oakwood Apartments [11 min], Pinecrest Homes [5 min], Northside Junction [5 min]
Oakwood Apartments (residential) → Highway 9 Interchange [4 min], Oak Avenue Shops [4 min], Birchwood Place [11 min], Central Fire Station [10 min], Pinecrest Homes [12 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [7 min], Central Fire Station [2 min], Downtown Precinct [1 min], Northside Junction [3 min], Birchwood Place [5 min], Oakwood Apartments [12 min], Riverside Market [4 min]
Riverside Market (commercial) → St. Mary's Medical Center [1 min], Pinecrest Homes [4 min], Central Fire Station [4 min]
Oak Avenue Shops (commercial) → Birchwood Place [7 min], Oakwood Apartments [4 min], Highway 9 Interchange [3 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [11 min], Oakwood Apartments [4 min], Oak Avenue Shops [3 min]
Northside Junction (road_junction) → Downtown Precinct [4 min], Pinecrest Homes [3 min], Central Fire Station [4 min], Birchwood Place [5 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_6
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Bad crash on Pine Boulevard! Car flipped over near Oak Avenue Shops. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oak Avenue Shops               | sev 2 | fire_6 ETA 9 min | opened step 1
EVT-0002 | medical    | Birchwood Place                | sev 5 | ambulance_3 ETA 6 min | opened step 2
EVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 5 min | opened step 3
EVT-0004 | medical    | Riverside Market               | sev 4 | ambulance_4 ETA 1 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | Riverside Market               | ON_SCENE → EVT-0004
ambulance_5     | ambulance  | St. Mary's Medical Center      | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Market [1 min], Pinecrest Homes [7 min], Central Fire Station [7 min], Highway 9 Interchange [11 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [7 min], Downtown Precinct [2 min], Pinecrest Homes [2 min], Birchwood Place [2 min], Oakwood Apartments [10 min], Riverside Market [4 min], Northside Junction [4 min]
Downtown Precinct (police_station) → Central Fire Station [2 min], Pinecrest Homes [1 min], Birchwood Place [4 min], Northside Junction [4 min]
Birchwood Place (residential) → Downtown Precinct [4 min], Central Fire Station [2 min], Oak Avenue Shops [7 min], Oakwood Apartments [11 min], Pinecrest Homes [5 min], Northside Junction [5 min]
Oakwood Apartments (residential) → Highway 9 Interchange [4 min], Oak Avenue Shops [4 min], Birchwood Place [11 min], Central Fire Station [10 min], Pinecrest Homes [12 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [7 min], Central Fire Station [2 min], Downtown Precinct [1 min], Northside Junction [3 min], Birchwood Place [5 min], Oakwood Apartments [12 min], Riverside Market [4 min]
Riverside Market (commercial) → St. Mary's Medical Center [1 min], Pinecrest Homes [4 min], Central Fire Station [4 min]
Oak Avenue Shops (commercial) → Birchwood Place [7 min], Oakwood Apartments [4 min], Highway 9 Interchange [3 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [11 min], Oakwood Apartments [4 min], Oak Avenue Shops [3 min]
Northside Junction (road_junction) → Downtown Precinct [4 min], Pinecrest Homes [3 min], Central Fire Station [4 min], Birchwood Place [5 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → police police_0
Step 4: CALL-0004 → ambulance ambulance_4

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's a fight outside Oakwood Apartments on Elm Boulevard. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oak Avenue Shops               | sev 2 | fire_6 ETA 9 min | opened step 1
EVT-0002 | medical    | Birchwood Place                | sev 5 | ambulance_3 ETA 6 min | opened step 2
EVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 5 min | opened step 3
EVT-0004 | medical    | Riverside Market               | sev 4 | ambulance_4 ETA 1 min | opened step 4
EVT-0005 | accident   | Oak Avenue Shops               | sev 4 | ambulance_5 ETA 14 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | Riverside Market               | ON_SCENE → EVT-0004
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Market [1 min], Pinecrest Homes [7 min], Central Fire Station [7 min], Highway 9 Interchange [11 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [7 min], Downtown Precinct [2 min], Pinecrest Homes [2 min], Birchwood Place [2 min], Oakwood Apartments [10 min], Riverside Market [4 min], Northside Junction [4 min]
Downtown Precinct (police_station) → Central Fire Station [2 min], Pinecrest Homes [1 min], Birchwood Place [4 min], Northside Junction [4 min]
Birchwood Place (residential) → Downtown Precinct [4 min], Central Fire Station [2 min], Oak Avenue Shops [7 min], Oakwood Apartments [11 min], Pinecrest Homes [5 min], Northside Junction [5 min]
Oakwood Apartments (residential) → Highway 9 Interchange [4 min], Oak Avenue Shops [4 min], Birchwood Place [11 min], Central Fire Station [10 min], Pinecrest Homes [12 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [7 min], Central Fire Station [2 min], Downtown Precinct [1 min], Northside Junction [3 min], Birchwood Place [5 min], Oakwood Apartments [12 min], Riverside Market [4 min]
Riverside Market (commercial) → St. Mary's Medical Center [1 min], Pinecrest Homes [4 min], Central Fire Station [4 min]
Oak Avenue Shops (commercial) → Birchwood Place [7 min], Oakwood Apartments [4 min], Highway 9 Interchange [3 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [11 min], Oakwood Apartments [4 min], Oak Avenue Shops [3 min]
Northside Junction (road_junction) → Downtown Precinct [4 min], Pinecrest Homes [3 min], Central Fire Station [4 min], Birchwood Place [5 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → police police_0
Step 4: CALL-0004 → ambulance ambulance_4
Step 5: CALL-0005 → ambulance ambulance_5

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Someone fainted at Oak Avenue Shops. They're breathing okay now but look really pale. We're on Pine Boulevard.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Oak Avenue Shops               | sev 2 | fire_6 ETA 9 min | opened step 1
EVT-0002 | medical    | Birchwood Place                | sev 5 | ambulance_3 ETA 6 min | opened step 2
EVT-0003 | crime      | Riverside Market               | sev 3 | police_0 ETA 5 min | opened step 3
EVT-0005 | accident   | Oak Avenue Shops               | sev 4 | ambulance_5 ETA 14 min | opened step 5
EVT-0006 | crime      | Oakwood Apartments             | sev 4 | police_1 ETA 11 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | Riverside Market               | RETURNING → EVT-0004
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0005
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0001
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Riverside Market [1 min], Pinecrest Homes [7 min], Central Fire Station [7 min], Highway 9 Interchange [11 min]
Central Fire Station (fire_station) → St. Mary's Medical Center [7 min], Downtown Precinct [2 min], Pinecrest Homes [2 min], Birchwood Place [2 min], Oakwood Apartments [10 min], Riverside Market [4 min], Northside Junction [4 min]
Downtown Precinct (police_station) → Central Fire Station [2 min], Pinecrest Homes [1 min], Birchwood Place [4 min], Northside Junction [4 min]
Birchwood Place (residential) → Downtown Precinct [4 min], Central Fire Station [2 min], Oak Avenue Shops [7 min], Oakwood Apartments [11 min], Pinecrest Homes [5 min], Northside Junction [5 min]
Oakwood Apartments (residential) → Highway 9 Interchange [4 min], Oak Avenue Shops [4 min], Birchwood Place [11 min], Central Fire Station [10 min], Pinecrest Homes [12 min]
Pinecrest Homes (residential) → St. Mary's Medical Center [7 min], Central Fire Station [2 min], Downtown Precinct [1 min], Northside Junction [3 min], Birchwood Place [5 min], Oakwood Apartments [12 min], Riverside Market [4 min]
Riverside Market (commercial) → St. Mary's Medical Center [1 min], Pinecrest Homes [4 min], Central Fire Station [4 min]
Oak Avenue Shops (commercial) → Birchwood Place [7 min], Oakwood Apartments [4 min], Highway 9 Interchange [3 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [11 min], Oakwood Apartments [4 min], Oak Avenue Shops [3 min]
Northside Junction (road_junction) → Downtown Precinct [4 min], Pinecrest Homes [3 min], Central Fire Station [4 min], Birchwood Place [5 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → ambulance ambulance_4
Step 5: CALL-0005 → ambulance ambulance_5
Step 6: CALL-0006 → police police_1

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}