[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
Active shooter at Maple Heights! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Pinecrest Homes                | sev 3 | ambulance_2 ETA 15 min | opened step 1
EVT-0003 | accident   | Spring Meadow Estates          | sev 3 | ambulance_3 ETA 11 min | opened step 8
EVT-0004 | fire       | Lakeview Residences            | sev 5 | fire_4 ETA 11 min | opened step 13
EVT-0005 | crime      | Maple Heights                  | sev 5 | police_1 ETA 15 min | opened step 14

=== UNIT STATUS ===
police_0        | police     | Spring Meadow Estates          | RETURNING → EVT-0002
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0005
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0003
fire_4          | fire       | Engine House No. 1             | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Engine House No. 1 [4 min], Northside Junction [6 min], Birchwood Place [7 min], Riverside Market [11 min], Metro Police HQ [8 min]
Engine House No. 1 (fire_station) → St. Mary's Medical Center [4 min], Northside Junction [5 min], Metro Police HQ [8 min], Birchwood Place [4 min]
Metro Police HQ (police_station) → Engine House No. 1 [8 min], Northside Junction [6 min], Lakeview Residences [6 min], St. Mary's Medical Center [8 min], Spring Meadow Estates [8 min]
Maple Heights (residential) → Riverside Market [5 min], Pinecrest Homes [5 min], Spring Meadow Estates [8 min]
Lakeview Residences (residential) → Metro Police HQ [6 min], Spring Meadow Estates [4 min], Highway 9 Interchange [3 min], Northside Junction [6 min], Riverside Market [7 min]
Pinecrest Homes (residential) → Maple Heights [5 min], Riverside Market [4 min], Highway 9 Interchange [4 min]
Birchwood Place (residential) → St. Mary's Medical Center [7 min], Engine House No. 1 [4 min]
Spring Meadow Estates (residential) → Metro Police HQ [8 min], Lakeview Residences [4 min], Highway 9 Interchange [1 min], Northside Junction [5 min], Riverside Market [6 min], Maple Heights [8 min]
Riverside Market (commercial) → St. Mary's Medical Center [11 min], Maple Heights [5 min], Lakeview Residences [7 min], Pinecrest Homes [4 min], Spring Meadow Estates [6 min], Highway 9 Interchange [4 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Engine House No. 1 [5 min], Metro Police HQ [6 min], Lakeview Residences [6 min], Spring Meadow Estates [5 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Lakeview Residences [3 min], Pinecrest Homes [4 min], Spring Meadow Estates [1 min], Riverside Market [4 min], Northside Junction [6 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0002
Step 13: CALL-0013 → fire fire_4
Step 14: CALL-0014 → police police_1

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's a fire at 570 Sunset Drive! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Westside Fire Department       | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [4 min], Aspen Ridge [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [7 min]
Westside Fire Department (fire_station) → Central Plaza [3 min], Hilltop Manor [6 min], Parkside Shopping Center [15 min]
Central Police Station (police_station) → Hilltop Manor [3 min], Aspen Ridge [3 min], Central Plaza [4 min]
Hilltop Manor (residential) → Westside Fire Department [6 min], Central Police Station [3 min], Central Plaza [3 min], Parkside Shopping Center [12 min], Spring Meadow Estates [10 min]
Aspen Ridge (residential) → City Central Hospital [3 min], Central Police Station [3 min], Southbound Overpass [4 min], Spring Meadow Estates [13 min]
Spring Meadow Estates (residential) → Aspen Ridge [13 min], Parkside Shopping Center [1 min], City Central Hospital [8 min], Central Plaza [11 min], Hilltop Manor [10 min]
Parkside Shopping Center (commercial) → Westside Fire Department [15 min], Hilltop Manor [12 min], Spring Meadow Estates [1 min], City Central Hospital [7 min]
Central Plaza (commercial) → Westside Fire Department [3 min], Central Police Station [4 min], Hilltop Manor [3 min], Spring Meadow Estates [11 min]
Southbound Overpass (road_junction) → City Central Hospital [4 min], Aspen Ridge [4 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
I just got mugged near Aspen Ridge! The guy ran towards Sunset Boulevard. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Aspen Ridge                    | sev 3 | fire_4 ETA 10 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [4 min], Aspen Ridge [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [7 min]
Westside Fire Department (fire_station) → Central Plaza [3 min], Hilltop Manor [6 min], Parkside Shopping Center [15 min]
Central Police Station (police_station) → Hilltop Manor [3 min], Aspen Ridge [3 min], Central Plaza [4 min]
Hilltop Manor (residential) → Westside Fire Department [6 min], Central Police Station [3 min], Central Plaza [3 min], Parkside Shopping Center [12 min], Spring Meadow Estates [10 min]
Aspen Ridge (residential) → City Central Hospital [3 min], Central Police Station [3 min], Southbound Overpass [4 min], Spring Meadow Estates [13 min]
Spring Meadow Estates (residential) → Aspen Ridge [13 min], Parkside Shopping Center [1 min], City Central Hospital [8 min], Central Plaza [11 min], Hilltop Manor [10 min]
Parkside Shopping Center (commercial) → Westside Fire Department [15 min], Hilltop Manor [12 min], Spring Meadow Estates [1 min], City Central Hospital [7 min]
Central Plaza (commercial) → Westside Fire Department [3 min], Central Police Station [4 min], Hilltop Manor [3 min], Spring Meadow Estates [11 min]
Southbound Overpass (road_junction) → City Central Hospital [4 min], Aspen Ridge [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's a fire at 765 Sunset Drive! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Aspen Ridge                    | sev 3 | fire_4 ETA 10 min | opened step 1
EVT-0002 | crime      | Aspen Ridge                    | sev 3 | police_0 ETA 2 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [4 min], Aspen Ridge [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [7 min]
Westside Fire Department (fire_station) → Central Plaza [3 min], Hilltop Manor [6 min], Parkside Shopping Center [15 min]
Central Police Station (police_station) → Hilltop Manor [3 min], Aspen Ridge [3 min], Central Plaza [4 min]
Hilltop Manor (residential) → Westside Fire Department [6 min], Central Police Station [3 min], Central Plaza [3 min], Parkside Shopping Center [12 min], Spring Meadow Estates [10 min]
Aspen Ridge (residential) → City Central Hospital [3 min], Central Police Station [3 min], Southbound Overpass [4 min], Spring Meadow Estates [13 min]
Spring Meadow Estates (residential) → Aspen Ridge [13 min], Parkside Shopping Center [1 min], City Central Hospital [8 min], Central Plaza [11 min], Hilltop Manor [10 min]
Parkside Shopping Center (commercial) → Westside Fire Department [15 min], Hilltop Manor [12 min], Spring Meadow Estates [1 min], City Central Hospital [7 min]
Central Plaza (commercial) → Westside Fire Department [3 min], Central Police Station [4 min], Hilltop Manor [3 min], Spring Meadow Estates [11 min]
Southbound Overpass (road_junction) → City Central Hospital [4 min], Aspen Ridge [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4
Step 2: CALL-0002 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Hi, I think I see some smoke coming from behind Spring Meadow Estates. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Aspen Ridge                    | sev 3 | fire_4 ETA 10 min | opened step 1
EVT-0002 | crime      | Aspen Ridge                    | sev 3 | police_0 ETA 2 min | opened step 2
EVT-0003 | fire       | Aspen Ridge                    | sev 2 | fire_5 ETA 10 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Aspen Ridge                    | ON_SCENE → EVT-0002
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [4 min], Aspen Ridge [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [7 min]
Westside Fire Department (fire_station) → Central Plaza [3 min], Hilltop Manor [6 min], Parkside Shopping Center [15 min]
Central Police Station (police_station) → Hilltop Manor [3 min], Aspen Ridge [3 min], Central Plaza [4 min]
Hilltop Manor (residential) → Westside Fire Department [6 min], Central Police Station [3 min], Central Plaza [3 min], Parkside Shopping Center [12 min], Spring Meadow Estates [10 min]
Aspen Ridge (residential) → City Central Hospital [3 min], Central Police Station [3 min], Southbound Overpass [4 min], Spring Meadow Estates [13 min]
Spring Meadow Estates (residential) → Aspen Ridge [13 min], Parkside Shopping Center [1 min], City Central Hospital [8 min], Central Plaza [11 min], Hilltop Manor [10 min]
Parkside Shopping Center (commercial) → Westside Fire Department [15 min], Hilltop Manor [12 min], Spring Meadow Estates [1 min], City Central Hospital [7 min]
Central Plaza (commercial) → Westside Fire Department [3 min], Central Police Station [4 min], Hilltop Manor [3 min], Spring Meadow Estates [11 min]
Southbound Overpass (road_junction) → City Central Hospital [4 min], Aspen Ridge [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_4
Step 2: CALL-0002 → police police_0
Step 3: CALL-0003 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Hi, I think I see some smoke coming from behind Central Plaza. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Aspen Ridge                    | sev 3 | fire_4 ETA 10 min | opened step 1
EVT-0002 | crime      | Aspen Ridge                    | sev 3 | police_0 ETA 2 min | opened step 2
EVT-0003 | fire       | Aspen Ridge                    | sev 2 | fire_5 ETA 10 min | opened step 3
EVT-0004 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 13 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Aspen Ridge                    | ON_SCENE → EVT-0002
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [4 min], Aspen Ridge [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [7 min]
Westside Fire Department (fire_station) → Central Plaza [3 min], Hilltop Manor [6 min], Parkside Shopping Center [15 min]
Central Police Station (police_station) → Hilltop Manor [3 min], Aspen Ridge [3 min], Central Plaza [4 min]
Hilltop Manor (residential) → Westside Fire Department [6 min], Central Police Station [3 min], Central Plaza [3 min], Parkside Shopping Center [12 min], Spring Meadow Estates [10 min]
Aspen Ridge (residential) → City Central Hospital [3 min], Central Police Station [3 min], Southbound Overpass [4 min], Spring Meadow Estates [13 min]
Spring Meadow Estates (residential) → Aspen Ridge [13 min], Parkside Shopping Center [1 min], City Central Hospital [8 min], Central Plaza [11 min], Hilltop Manor [10 min]
Parkside Shopping Center (commercial) → Westside Fire Department [15 min], Hilltop Manor [12 min], Spring Meadow Estates [1 min], City Central Hospital [7 min]
Central Plaza (commercial) → Westside Fire Department [3 min], Central Police Station [4 min], Hilltop Manor [3 min], Spring Meadow Estates [11 min]
Southbound Overpass (road_junction) → City Central Hospital [4 min], Aspen Ridge [4 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → police police_0
Step 3: CALL-0003 → fire fire_5
Step 4: CALL-0004 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_5", "from_event_id": "EVT-0003", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's a fire at 758 Sunset Drive! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Aspen Ridge                    | sev 3 | fire_4 ETA 10 min | opened step 1
EVT-0003 | fire       | Aspen Ridge                    | sev 2 | UNASSIGNED | opened step 3
EVT-0004 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 13 min | opened step 4
EVT-0005 | fire       | Central Plaza                  | sev 5 | fire_5 ETA 2 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Aspen Ridge                    | RETURNING → EVT-0002
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [4 min], Aspen Ridge [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [7 min]
Westside Fire Department (fire_station) → Central Plaza [3 min], Hilltop Manor [6 min], Parkside Shopping Center [15 min]
Central Police Station (police_station) → Hilltop Manor [3 min], Aspen Ridge [3 min], Central Plaza [4 min]
Hilltop Manor (residential) → Westside Fire Department [6 min], Central Police Station [3 min], Central Plaza [3 min], Parkside Shopping Center [12 min], Spring Meadow Estates [10 min]
Aspen Ridge (residential) → City Central Hospital [3 min], Central Police Station [3 min], Southbound Overpass [4 min], Spring Meadow Estates [13 min]
Spring Meadow Estates (residential) → Aspen Ridge [13 min], Parkside Shopping Center [1 min], City Central Hospital [8 min], Central Plaza [11 min], Hilltop Manor [10 min]
Parkside Shopping Center (commercial) → Westside Fire Department [15 min], Hilltop Manor [12 min], Spring Meadow Estates [1 min], City Central Hospital [7 min]
Central Plaza (commercial) → Westside Fire Department [3 min], Central Police Station [4 min], Hilltop Manor [3 min], Spring Meadow Estates [11 min]
Southbound Overpass (road_junction) → City Central Hospital [4 min], Aspen Ridge [4 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → fire fire_5
Step 4: CALL-0004 → fire fire_6
Step 5: CALL-0005 → fire ?

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "fire_4", "from_event_id": "EVT-0001", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Someone's not breathing at Aspen Ridge! A bystander is doing CPR. Please send an ambulance to Sunset Drive immediately!

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Aspen Ridge                    | sev 2 | UNASSIGNED | opened step 3
EVT-0004 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 13 min | opened step 4
EVT-0005 | fire       | Central Plaza                  | sev 5 | fire_5 ETA 2 min | opened step 5
EVT-0006 | fire       | Aspen Ridge                    | sev 4 | fire_4 ETA 10 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Aspen Ridge                    | RETURNING → EVT-0002
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_5          | fire       | Central Plaza                  | ON_SCENE → EVT-0005
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [4 min], Aspen Ridge [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [7 min]
Westside Fire Department (fire_station) → Central Plaza [3 min], Hilltop Manor [6 min], Parkside Shopping Center [15 min]
Central Police Station (police_station) → Hilltop Manor [3 min], Aspen Ridge [3 min], Central Plaza [4 min]
Hilltop Manor (residential) → Westside Fire Department [6 min], Central Police Station [3 min], Central Plaza [3 min], Parkside Shopping Center [12 min], Spring Meadow Estates [10 min]
Aspen Ridge (residential) → City Central Hospital [3 min], Central Police Station [3 min], Southbound Overpass [4 min], Spring Meadow Estates [13 min]
Spring Meadow Estates (residential) → Aspen Ridge [13 min], Parkside Shopping Center [1 min], City Central Hospital [8 min], Central Plaza [11 min], Hilltop Manor [10 min]
Parkside Shopping Center (commercial) → Westside Fire Department [15 min], Hilltop Manor [12 min], Spring Meadow Estates [1 min], City Central Hospital [7 min]
Central Plaza (commercial) → Westside Fire Department [3 min], Central Police Station [4 min], Hilltop Manor [3 min], Spring Meadow Estates [11 min]
Southbound Overpass (road_junction) → City Central Hospital [4 min], Aspen Ridge [4 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → fire fire_6
Step 5: CALL-0005 → fire ?
Step 6: CALL-0006 → fire ?

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
There's a man having chest pains at 341 Oak Avenue. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 13 min | opened step 4
EVT-0005 | fire       | Central Plaza                  | sev 5 | fire_5 ETA 2 min | opened step 5
EVT-0006 | fire       | Aspen Ridge                    | sev 4 | fire_4 ETA 10 min | opened step 6
EVT-0007 | medical    | Aspen Ridge                    | sev 4 | ambulance_2 ETA 3 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_5          | fire       | Central Plaza                  | ON_SCENE → EVT-0005
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [4 min], Aspen Ridge [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [7 min]
Westside Fire Department (fire_station) → Central Plaza [3 min], Hilltop Manor [6 min], Parkside Shopping Center [15 min]
Central Police Station (police_station) → Hilltop Manor [3 min], Aspen Ridge [3 min], Central Plaza [4 min]
Hilltop Manor (residential) → Westside Fire Department [6 min], Central Police Station [3 min], Central Plaza [3 min], Parkside Shopping Center [12 min], Spring Meadow Estates [10 min]
Aspen Ridge (residential) → City Central Hospital [3 min], Central Police Station [3 min], Southbound Overpass [4 min], Spring Meadow Estates [13 min]
Spring Meadow Estates (residential) → Aspen Ridge [13 min], Parkside Shopping Center [1 min], City Central Hospital [8 min], Central Plaza [11 min], Hilltop Manor [10 min]
Parkside Shopping Center (commercial) → Westside Fire Department [15 min], Hilltop Manor [12 min], Spring Meadow Estates [1 min], City Central Hospital [7 min]
Central Plaza (commercial) → Westside Fire Department [3 min], Central Police Station [4 min], Hilltop Manor [3 min], Spring Meadow Estates [11 min]
Southbound Overpass (road_junction) → City Central Hospital [4 min], Aspen Ridge [4 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → fire ?
Step 6: CALL-0006 → fire ?
Step 7: CALL-0007 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
There's a break-in happening right now at 804 First Road. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 13 min | opened step 4
EVT-0006 | fire       | Aspen Ridge                    | sev 4 | fire_4 ETA 10 min | opened step 6
EVT-0007 | medical    | Aspen Ridge                    | sev 4 | ambulance_2 ETA 3 min | opened step 7
EVT-0008 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 10 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0007
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_5          | fire       | Central Plaza                  | RETURNING → EVT-0005
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [4 min], Aspen Ridge [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [7 min]
Westside Fire Department (fire_station) → Central Plaza [3 min], Hilltop Manor [6 min], Parkside Shopping Center [15 min]
Central Police Station (police_station) → Hilltop Manor [3 min], Aspen Ridge [3 min], Central Plaza [4 min]
Hilltop Manor (residential) → Westside Fire Department [6 min], Central Police Station [3 min], Central Plaza [3 min], Parkside Shopping Center [12 min], Spring Meadow Estates [10 min]
Aspen Ridge (residential) → City Central Hospital [3 min], Central Police Station [3 min], Southbound Overpass [4 min], Spring Meadow Estates [13 min]
Spring Meadow Estates (residential) → Aspen Ridge [13 min], Parkside Shopping Center [1 min], City Central Hospital [8 min], Central Plaza [11 min], Hilltop Manor [10 min]
Parkside Shopping Center (commercial) → Westside Fire Department [15 min], Hilltop Manor [12 min], Spring Meadow Estates [1 min], City Central Hospital [7 min]
Central Plaza (commercial) → Westside Fire Department [3 min], Central Police Station [4 min], Hilltop Manor [3 min], Spring Meadow Estates [11 min]
Southbound Overpass (road_junction) → City Central Hospital [4 min], Aspen Ridge [4 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → fire ?
Step 7: CALL-0007 → ambulance ambulance_2
Step 8: CALL-0008 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
There's a break-in happening right now at 694 Main Street. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 13 min | opened step 4
EVT-0006 | fire       | Aspen Ridge                    | sev 4 | fire_4 ETA 10 min | opened step 6
EVT-0007 | medical    | Aspen Ridge                    | sev 4 | ambulance_2 ETA 3 min | opened step 7
EVT-0008 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 10 min | opened step 8
EVT-0009 | crime      | Spring Meadow Estates          | sev 4 | police_0 ETA 13 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0009
police_1        | police     | Central Police Station         | FREE
ambulance_2     | ambulance  | Aspen Ridge                    | ON_SCENE → EVT-0007
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_5          | fire       | Central Plaza                  | RETURNING → EVT-0005
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [4 min], Aspen Ridge [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [7 min]
Westside Fire Department (fire_station) → Central Plaza [3 min], Hilltop Manor [6 min], Parkside Shopping Center [15 min]
Central Police Station (police_station) → Hilltop Manor [3 min], Aspen Ridge [3 min], Central Plaza [4 min]
Hilltop Manor (residential) → Westside Fire Department [6 min], Central Police Station [3 min], Central Plaza [3 min], Parkside Shopping Center [12 min], Spring Meadow Estates [10 min]
Aspen Ridge (residential) → City Central Hospital [3 min], Central Police Station [3 min], Southbound Overpass [4 min], Spring Meadow Estates [13 min]
Spring Meadow Estates (residential) → Aspen Ridge [13 min], Parkside Shopping Center [1 min], City Central Hospital [8 min], Central Plaza [11 min], Hilltop Manor [10 min]
Parkside Shopping Center (commercial) → Westside Fire Department [15 min], Hilltop Manor [12 min], Spring Meadow Estates [1 min], City Central Hospital [7 min]
Central Plaza (commercial) → Westside Fire Department [3 min], Central Police Station [4 min], Hilltop Manor [3 min], Spring Meadow Estates [11 min]
Southbound Overpass (road_junction) → City Central Hospital [4 min], Aspen Ridge [4 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → ambulance ambulance_2
Step 8: CALL-0008 → ambulance ambulance_3
Step 9: CALL-0009 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Hello, my neighbor fell and hurt her ankle at 616 Sunset Drive. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 13 min | opened step 4
EVT-0006 | fire       | Aspen Ridge                    | sev 4 | fire_4 ETA 10 min | opened step 6
EVT-0007 | medical    | Aspen Ridge                    | sev 4 | ambulance_2 ETA 3 min | opened step 7
EVT-0008 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 10 min | opened step 8
EVT-0009 | crime      | Spring Meadow Estates          | sev 4 | police_0 ETA 13 min | opened step 9
EVT-0010 | crime      | Parkside Shopping Center       | sev 3 | police_1 ETA 13 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0009
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0010
ambulance_2     | ambulance  | Aspen Ridge                    | ON_SCENE → EVT-0007
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [4 min], Aspen Ridge [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [7 min]
Westside Fire Department (fire_station) → Central Plaza [3 min], Hilltop Manor [6 min], Parkside Shopping Center [15 min]
Central Police Station (police_station) → Hilltop Manor [3 min], Aspen Ridge [3 min], Central Plaza [4 min]
Hilltop Manor (residential) → Westside Fire Department [6 min], Central Police Station [3 min], Central Plaza [3 min], Parkside Shopping Center [12 min], Spring Meadow Estates [10 min]
Aspen Ridge (residential) → City Central Hospital [3 min], Central Police Station [3 min], Southbound Overpass [4 min], Spring Meadow Estates [13 min]
Spring Meadow Estates (residential) → Aspen Ridge [13 min], Parkside Shopping Center [1 min], City Central Hospital [8 min], Central Plaza [11 min], Hilltop Manor [10 min]
Parkside Shopping Center (commercial) → Westside Fire Department [15 min], Hilltop Manor [12 min], Spring Meadow Estates [1 min], City Central Hospital [7 min]
Central Plaza (commercial) → Westside Fire Department [3 min], Central Police Station [4 min], Hilltop Manor [3 min], Spring Meadow Estates [11 min]
Southbound Overpass (road_junction) → City Central Hospital [4 min], Aspen Ridge [4 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → ambulance ambulance_3
Step 9: CALL-0009 → police police_0
Step 10: CALL-0010 → police police_1

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0007", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Bad crash on Oak Avenue! Car flipped over near Central Plaza. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 13 min | opened step 4
EVT-0006 | fire       | Aspen Ridge                    | sev 4 | fire_4 ETA 10 min | opened step 6
EVT-0008 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 10 min | opened step 8
EVT-0009 | crime      | Spring Meadow Estates          | sev 4 | police_0 ETA 13 min | opened step 9
EVT-0010 | crime      | Parkside Shopping Center       | sev 3 | police_1 ETA 13 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0009
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0010
ambulance_2     | ambulance  | Aspen Ridge                    | RETURNING → EVT-0007
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [4 min], Aspen Ridge [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [7 min]
Westside Fire Department (fire_station) → Central Plaza [3 min], Hilltop Manor [6 min], Parkside Shopping Center [15 min]
Central Police Station (police_station) → Hilltop Manor [3 min], Aspen Ridge [3 min], Central Plaza [4 min]
Hilltop Manor (residential) → Westside Fire Department [6 min], Central Police Station [3 min], Central Plaza [3 min], Parkside Shopping Center [12 min], Spring Meadow Estates [10 min]
Aspen Ridge (residential) → City Central Hospital [3 min], Central Police Station [3 min], Southbound Overpass [4 min], Spring Meadow Estates [13 min]
Spring Meadow Estates (residential) → Aspen Ridge [13 min], Parkside Shopping Center [1 min], City Central Hospital [8 min], Central Plaza [11 min], Hilltop Manor [10 min]
Parkside Shopping Center (commercial) → Westside Fire Department [15 min], Hilltop Manor [12 min], Spring Meadow Estates [1 min], City Central Hospital [7 min]
Central Plaza (commercial) → Westside Fire Department [3 min], Central Police Station [4 min], Hilltop Manor [3 min], Spring Meadow Estates [11 min]
Southbound Overpass (road_junction) → City Central Hospital [4 min], Aspen Ridge [4 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → police police_0
Step 10: CALL-0010 → police police_1
Step 11: CALL-0011 → Duplicate of EVT-0007

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
There's a break-in happening right now at 876 Main Street. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 13 min | opened step 4
EVT-0006 | fire       | Aspen Ridge                    | sev 4 | fire_4 ETA 10 min | opened step 6
EVT-0008 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 10 min | opened step 8
EVT-0009 | crime      | Spring Meadow Estates          | sev 4 | police_0 ETA 13 min | opened step 9
EVT-0010 | crime      | Parkside Shopping Center       | sev 3 | police_1 ETA 13 min | opened step 10
EVT-0011 | accident   | Central Plaza                  | sev 3 | HELD → ambulance_2 | opened step 12

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0009
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0010
ambulance_2     | ambulance  | Aspen Ridge                    | RETURNING → EVT-0007
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [4 min], Aspen Ridge [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [7 min]
Westside Fire Department (fire_station) → Central Plaza [3 min], Hilltop Manor [6 min], Parkside Shopping Center [15 min]
Central Police Station (police_station) → Hilltop Manor [3 min], Aspen Ridge [3 min], Central Plaza [4 min]
Hilltop Manor (residential) → Westside Fire Department [6 min], Central Police Station [3 min], Central Plaza [3 min], Parkside Shopping Center [12 min], Spring Meadow Estates [10 min]
Aspen Ridge (residential) → City Central Hospital [3 min], Central Police Station [3 min], Southbound Overpass [4 min], Spring Meadow Estates [13 min]
Spring Meadow Estates (residential) → Aspen Ridge [13 min], Parkside Shopping Center [1 min], City Central Hospital [8 min], Central Plaza [11 min], Hilltop Manor [10 min]
Parkside Shopping Center (commercial) → Westside Fire Department [15 min], Hilltop Manor [12 min], Spring Meadow Estates [1 min], City Central Hospital [7 min]
Central Plaza (commercial) → Westside Fire Department [3 min], Central Police Station [4 min], Hilltop Manor [3 min], Spring Meadow Estates [11 min]
Southbound Overpass (road_junction) → City Central Hospital [4 min], Aspen Ridge [4 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → police police_1
Step 11: CALL-0011 → Duplicate of EVT-0007
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0010", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Oh god, the whole kitchen is on fire at 832 Sunset Drive! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 13 min | opened step 4
EVT-0006 | fire       | Aspen Ridge                    | sev 4 | fire_4 ETA 10 min | opened step 6
EVT-0008 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 10 min | opened step 8
EVT-0009 | crime      | Spring Meadow Estates          | sev 4 | police_0 ETA 13 min | opened step 9
EVT-0010 | crime      | Parkside Shopping Center       | sev 3 | police_1 ETA 13 min | opened step 10
EVT-0011 | accident   | Central Plaza                  | sev 3 | ambulance_2 ETA 10 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0009
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0010
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0011
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [4 min], Aspen Ridge [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [7 min]
Westside Fire Department (fire_station) → Central Plaza [3 min], Hilltop Manor [6 min], Parkside Shopping Center [15 min]
Central Police Station (police_station) → Hilltop Manor [3 min], Aspen Ridge [3 min], Central Plaza [4 min]
Hilltop Manor (residential) → Westside Fire Department [6 min], Central Police Station [3 min], Central Plaza [3 min], Parkside Shopping Center [12 min], Spring Meadow Estates [10 min]
Aspen Ridge (residential) → City Central Hospital [3 min], Central Police Station [3 min], Southbound Overpass [4 min], Spring Meadow Estates [13 min]
Spring Meadow Estates (residential) → Aspen Ridge [13 min], Parkside Shopping Center [1 min], City Central Hospital [8 min], Central Plaza [11 min], Hilltop Manor [10 min]
Parkside Shopping Center (commercial) → Westside Fire Department [15 min], Hilltop Manor [12 min], Spring Meadow Estates [1 min], City Central Hospital [7 min]
Central Plaza (commercial) → Westside Fire Department [3 min], Central Police Station [4 min], Hilltop Manor [3 min], Spring Meadow Estates [11 min]
Southbound Overpass (road_junction) → City Central Hospital [4 min], Aspen Ridge [4 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0007
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_2)
Step 13: CALL-0013 → Duplicate of EVT-0010

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
There's a massive fire — the whole block near Central Plaza is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 13 min | opened step 4
EVT-0006 | fire       | Aspen Ridge                    | sev 4 | fire_4 ETA 10 min | opened step 6
EVT-0008 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 10 min | opened step 8
EVT-0009 | crime      | Spring Meadow Estates          | sev 4 | police_0 ETA 13 min | opened step 9
EVT-0010 | crime      | Parkside Shopping Center       | sev 3 | police_1 ETA 13 min | opened step 10
EVT-0011 | accident   | Central Plaza                  | sev 3 | ambulance_2 ETA 10 min | opened step 12
EVT-0012 | fire       | Aspen Ridge                    | sev 2 | fire_5 ETA 10 min | opened step 14

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0009
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0010
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0011
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0006
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0012
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [4 min], Aspen Ridge [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [7 min]
Westside Fire Department (fire_station) → Central Plaza [3 min], Hilltop Manor [6 min], Parkside Shopping Center [15 min]
Central Police Station (police_station) → Hilltop Manor [3 min], Aspen Ridge [3 min], Central Plaza [4 min]
Hilltop Manor (residential) → Westside Fire Department [6 min], Central Police Station [3 min], Central Plaza [3 min], Parkside Shopping Center [12 min], Spring Meadow Estates [10 min]
Aspen Ridge (residential) → City Central Hospital [3 min], Central Police Station [3 min], Southbound Overpass [4 min], Spring Meadow Estates [13 min]
Spring Meadow Estates (residential) → Aspen Ridge [13 min], Parkside Shopping Center [1 min], City Central Hospital [8 min], Central Plaza [11 min], Hilltop Manor [10 min]
Parkside Shopping Center (commercial) → Westside Fire Department [15 min], Hilltop Manor [12 min], Spring Meadow Estates [1 min], City Central Hospital [7 min]
Central Plaza (commercial) → Westside Fire Department [3 min], Central Police Station [4 min], Hilltop Manor [3 min], Spring Meadow Estates [11 min]
Southbound Overpass (road_junction) → City Central Hospital [4 min], Aspen Ridge [4 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → HOLD (ambulance, waiting for ambulance_2)
Step 13: CALL-0013 → Duplicate of EVT-0010
Step 14: CALL-0014 → fire fire_5

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
There's a man having chest pains at 486 Sunset Drive. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 13 min | opened step 4
EVT-0006 | fire       | Aspen Ridge                    | sev 4 | fire_4 ETA 10 min | opened step 6
EVT-0008 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 10 min | opened step 8
EVT-0009 | crime      | Spring Meadow Estates          | sev 4 | police_0 ETA 13 min | opened step 9
EVT-0010 | crime      | Parkside Shopping Center       | sev 3 | police_1 ETA 13 min | opened step 10
EVT-0011 | accident   | Central Plaza                  | sev 3 | ambulance_2 ETA 10 min | opened step 12
EVT-0012 | fire       | Aspen Ridge                    | sev 2 | fire_5 ETA 10 min | opened step 14
EVT-0013 | fire       | Central Plaza                  | sev 2 | HELD → fire_4 | opened step 15

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0009
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0010
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0011
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_4          | fire       | Aspen Ridge                    | ON_SCENE → EVT-0006
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0012
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [4 min], Aspen Ridge [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [7 min]
Westside Fire Department (fire_station) → Central Plaza [3 min], Hilltop Manor [6 min], Parkside Shopping Center [15 min]
Central Police Station (police_station) → Hilltop Manor [3 min], Aspen Ridge [3 min], Central Plaza [4 min]
Hilltop Manor (residential) → Westside Fire Department [6 min], Central Police Station [3 min], Central Plaza [3 min], Parkside Shopping Center [12 min], Spring Meadow Estates [10 min]
Aspen Ridge (residential) → City Central Hospital [3 min], Central Police Station [3 min], Southbound Overpass [4 min], Spring Meadow Estates [13 min]
Spring Meadow Estates (residential) → Aspen Ridge [13 min], Parkside Shopping Center [1 min], City Central Hospital [8 min], Central Plaza [11 min], Hilltop Manor [10 min]
Parkside Shopping Center (commercial) → Westside Fire Department [15 min], Hilltop Manor [12 min], Spring Meadow Estates [1 min], City Central Hospital [7 min]
Central Plaza (commercial) → Westside Fire Department [3 min], Central Police Station [4 min], Hilltop Manor [3 min], Spring Meadow Estates [11 min]
Southbound Overpass (road_junction) → City Central Hospital [4 min], Aspen Ridge [4 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → Duplicate of EVT-0010
Step 14: CALL-0014 → fire fire_5
Step 15: CALL-0015 → HOLD (fire, waiting for fire_4)

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
Active shooter at Parkside Shopping Center! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 13 min | opened step 4
EVT-0006 | fire       | Aspen Ridge                    | sev 4 | fire_4 ETA 10 min | opened step 6
EVT-0008 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 10 min | opened step 8
EVT-0009 | crime      | Spring Meadow Estates          | sev 4 | police_0 ETA 13 min | opened step 9
EVT-0010 | crime      | Parkside Shopping Center       | sev 3 | police_1 ETA 13 min | opened step 10
EVT-0011 | accident   | Central Plaza                  | sev 3 | ambulance_2 ETA 10 min | opened step 12
EVT-0012 | fire       | Aspen Ridge                    | sev 2 | fire_5 ETA 10 min | opened step 14
EVT-0013 | fire       | Central Plaza                  | sev 2 | HELD → fire_4 | opened step 15
EVT-0014 | medical    | Aspen Ridge                    | sev 2 | HELD → ambulance_3 | opened step 16

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0009
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0010
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0011
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_4          | fire       | Aspen Ridge                    | ON_SCENE → EVT-0006
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0012
fire_6          | fire       | Spring Meadow Estates          | ON_SCENE → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [4 min], Aspen Ridge [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [7 min]
Westside Fire Department (fire_station) → Central Plaza [3 min], Hilltop Manor [6 min], Parkside Shopping Center [15 min]
Central Police Station (police_station) → Hilltop Manor [3 min], Aspen Ridge [3 min], Central Plaza [4 min]
Hilltop Manor (residential) → Westside Fire Department [6 min], Central Police Station [3 min], Central Plaza [3 min], Parkside Shopping Center [12 min], Spring Meadow Estates [10 min]
Aspen Ridge (residential) → City Central Hospital [3 min], Central Police Station [3 min], Southbound Overpass [4 min], Spring Meadow Estates [13 min]
Spring Meadow Estates (residential) → Aspen Ridge [13 min], Parkside Shopping Center [1 min], City Central Hospital [8 min], Central Plaza [11 min], Hilltop Manor [10 min]
Parkside Shopping Center (commercial) → Westside Fire Department [15 min], Hilltop Manor [12 min], Spring Meadow Estates [1 min], City Central Hospital [7 min]
Central Plaza (commercial) → Westside Fire Department [3 min], Central Police Station [4 min], Hilltop Manor [3 min], Spring Meadow Estates [11 min]
Southbound Overpass (road_junction) → City Central Hospital [4 min], Aspen Ridge [4 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → fire fire_5
Step 15: CALL-0015 → HOLD (fire, waiting for fire_4)
Step 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0010", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
I think I heard gunshots near 363 First Road! People are running. I'm hiding inside Spring Meadow Estates, please send help!

=== ACTIVE EVENTS ===
EVT-0004 | fire       | Spring Meadow Estates          | sev 4 | fire_6 ETA 13 min | opened step 4
EVT-0008 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 10 min | opened step 8
EVT-0009 | crime      | Spring Meadow Estates          | sev 4 | police_0 ETA 13 min | opened step 9
EVT-0010 | crime      | Parkside Shopping Center       | sev 3 | police_1 ETA 13 min | opened step 10
EVT-0011 | accident   | Central Plaza                  | sev 3 | ambulance_2 ETA 10 min | opened step 12
EVT-0012 | fire       | Aspen Ridge                    | sev 2 | fire_5 ETA 10 min | opened step 14
EVT-0013 | fire       | Central Plaza                  | sev 2 | HELD → fire_4 | opened step 15
EVT-0014 | medical    | Aspen Ridge                    | sev 2 | HELD → ambulance_3 | opened step 16

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0009
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0010
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0011
ambulance_3     | ambulance  | Central Plaza                  | ON_SCENE → EVT-0008
fire_4          | fire       | Aspen Ridge                    | RETURNING → EVT-0006
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0012
fire_6          | fire       | Spring Meadow Estates          | ON_SCENE → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [4 min], Aspen Ridge [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [7 min]
Westside Fire Department (fire_station) → Central Plaza [3 min], Hilltop Manor [6 min], Parkside Shopping Center [15 min]
Central Police Station (police_station) → Hilltop Manor [3 min], Aspen Ridge [3 min], Central Plaza [4 min]
Hilltop Manor (residential) → Westside Fire Department [6 min], Central Police Station [3 min], Central Plaza [3 min], Parkside Shopping Center [12 min], Spring Meadow Estates [10 min]
Aspen Ridge (residential) → City Central Hospital [3 min], Central Police Station [3 min], Southbound Overpass [4 min], Spring Meadow Estates [13 min]
Spring Meadow Estates (residential) → Aspen Ridge [13 min], Parkside Shopping Center [1 min], City Central Hospital [8 min], Central Plaza [11 min], Hilltop Manor [10 min]
Parkside Shopping Center (commercial) → Westside Fire Department [15 min], Hilltop Manor [12 min], Spring Meadow Estates [1 min], City Central Hospital [7 min]
Central Plaza (commercial) → Westside Fire Department [3 min], Central Police Station [4 min], Hilltop Manor [3 min], Spring Meadow Estates [11 min]
Southbound Overpass (road_junction) → City Central Hospital [4 min], Aspen Ridge [4 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → HOLD (fire, waiting for fire_4)
Step 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_3)
Step 17: CALL-0017 → Duplicate of EVT-0010

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0009", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
There's been some kind of mass incident at Aspen Ridge — multiple people down, some not moving. We need everything, Sunset Drive entrance.

=== ACTIVE EVENTS ===
EVT-0008 | medical    | Central Plaza                  | sev 5 | ambulance_3 ETA 10 min | opened step 8
EVT-0009 | crime      | Spring Meadow Estates          | sev 4 | police_0 ETA 13 min | opened step 9
EVT-0010 | crime      | Parkside Shopping Center       | sev 3 | police_1 ETA 13 min | opened step 10
EVT-0011 | accident   | Central Plaza                  | sev 3 | ambulance_2 ETA 10 min | opened step 12
EVT-0012 | fire       | Aspen Ridge                    | sev 2 | fire_5 ETA 10 min | opened step 14
EVT-0013 | fire       | Central Plaza                  | sev 2 | HELD → fire_4 | opened step 15
EVT-0014 | medical    | Aspen Ridge                    | sev 2 | HELD → ambulance_3 | opened step 16

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0009
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0010
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0011
ambulance_3     | ambulance  | Central Plaza                  | ON_SCENE → EVT-0008
fire_4          | fire       | Aspen Ridge                    | RETURNING → EVT-0006
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0012
fire_6          | fire       | Spring Meadow Estates          | RETURNING → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [4 min], Aspen Ridge [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [7 min]
Westside Fire Department (fire_station) → Central Plaza [3 min], Hilltop Manor [6 min], Parkside Shopping Center [15 min]
Central Police Station (police_station) → Hilltop Manor [3 min], Aspen Ridge [3 min], Central Plaza [4 min]
Hilltop Manor (residential) → Westside Fire Department [6 min], Central Police Station [3 min], Central Plaza [3 min], Parkside Shopping Center [12 min], Spring Meadow Estates [10 min]
Aspen Ridge (residential) → City Central Hospital [3 min], Central Police Station [3 min], Southbound Overpass [4 min], Spring Meadow Estates [13 min]
Spring Meadow Estates (residential) → Aspen Ridge [13 min], Parkside Shopping Center [1 min], City Central Hospital [8 min], Central Plaza [11 min], Hilltop Manor [10 min]
Parkside Shopping Center (commercial) → Westside Fire Department [15 min], Hilltop Manor [12 min], Spring Meadow Estates [1 min], City Central Hospital [7 min]
Central Plaza (commercial) → Westside Fire Department [3 min], Central Police Station [4 min], Hilltop Manor [3 min], Spring Meadow Estates [11 min]
Southbound Overpass (road_junction) → City Central Hospital [4 min], Aspen Ridge [4 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → HOLD (ambulance, waiting for ambulance_3)
Step 17: CALL-0017 → Duplicate of EVT-0010
Step 18: CALL-0018 → Duplicate of EVT-0009

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0014", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
There's a fire at 951 Sunset Drive! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0009 | crime      | Spring Meadow Estates          | sev 4 | police_0 ETA 13 min | opened step 9
EVT-0010 | crime      | Parkside Shopping Center       | sev 3 | police_1 ETA 13 min | opened step 10
EVT-0011 | accident   | Central Plaza                  | sev 3 | ambulance_2 ETA 10 min | opened step 12
EVT-0012 | fire       | Aspen Ridge                    | sev 2 | fire_5 ETA 10 min | opened step 14
EVT-0013 | fire       | Central Plaza                  | sev 2 | fire_4 ETA 2 min | opened step 15
EVT-0014 | medical    | Aspen Ridge                    | sev 2 | HELD → ambulance_3 | opened step 16

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0009
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0010
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0011
ambulance_3     | ambulance  | Central Plaza                  | RETURNING → EVT-0008
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0013
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0012
fire_6          | fire       | Spring Meadow Estates          | RETURNING → EVT-0004

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [4 min], Aspen Ridge [3 min], Spring Meadow Estates [8 min], Parkside Shopping Center [7 min]
Westside Fire Department (fire_station) → Central Plaza [3 min], Hilltop Manor [6 min], Parkside Shopping Center [15 min]
Central Police Station (police_station) → Hilltop Manor [3 min], Aspen Ridge [3 min], Central Plaza [4 min]
Hilltop Manor (residential) → Westside Fire Department [6 min], Central Police Station [3 min], Central Plaza [3 min], Parkside Shopping Center [12 min], Spring Meadow Estates [10 min]
Aspen Ridge (residential) → City Central Hospital [3 min], Central Police Station [3 min], Southbound Overpass [4 min], Spring Meadow Estates [13 min]
Spring Meadow Estates (residential) → Aspen Ridge [13 min], Parkside Shopping Center [1 min], City Central Hospital [8 min], Central Plaza [11 min], Hilltop Manor [10 min]
Parkside Shopping Center (commercial) → Westside Fire Department [15 min], Hilltop Manor [12 min], Spring Meadow Estates [1 min], City Central Hospital [7 min]
Central Plaza (commercial) → Westside Fire Department [3 min], Central Police Station [4 min], Hilltop Manor [3 min], Spring Meadow Estates [11 min]
Southbound Overpass (road_junction) → City Central Hospital [4 min], Aspen Ridge [4 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → Duplicate of EVT-0010
Step 18: CALL-0018 → Duplicate of EVT-0009
Step 19: CALL-0019 → Duplicate of EVT-0014

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0012", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Oh god, the whole kitchen is on fire at 849 Cedar Drive! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [2 min], Riverside Condos [2 min], Westside Fire Department [3 min], Central Plaza [6 min], Northside Junction [8 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Riverside Market [4 min], Central Plaza [4 min], Elmwood Terrace [9 min], Riverside Condos [4 min], Spring Meadow Estates [9 min]
Metro Police HQ (police_station) → Elmwood Terrace [13 min], Riverside Condos [13 min]
Elmwood Terrace (residential) → Metro Police HQ [13 min], Westside Fire Department [9 min], Central Plaza [8 min]
Riverside Condos (residential) → Riverside General Hospital [2 min], Metro Police HQ [13 min], Riverside Market [2 min], Westside Fire Department [4 min], Northside Junction [5 min], Spring Meadow Estates [7 min], Central Plaza [6 min]
Spring Meadow Estates (residential) → Northside Junction [3 min], Riverside Condos [7 min], Westside Fire Department [9 min], Riverside Market [10 min]
Riverside Market (commercial) → Riverside General Hospital [2 min], Westside Fire Department [4 min], Riverside Condos [2 min], Central Plaza [3 min], Spring Meadow Estates [10 min], Northside Junction [9 min]
Central Plaza (commercial) → Westside Fire Department [4 min], Elmwood Terrace [8 min], Riverside Market [3 min], Riverside General Hospital [6 min], Riverside Condos [6 min]
Northside Junction (road_junction) → Riverside Condos [5 min], Spring Meadow Estates [3 min], Riverside General Hospital [8 min], Riverside Market [9 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
I'd like to report a shoplifter at Elmwood Terrace on Second Street. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Condos               | sev 3 | fire_6 ETA 4 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [2 min], Riverside Condos [2 min], Westside Fire Department [3 min], Central Plaza [6 min], Northside Junction [8 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Riverside Market [4 min], Central Plaza [4 min], Elmwood Terrace [9 min], Riverside Condos [4 min], Spring Meadow Estates [9 min]
Metro Police HQ (police_station) → Elmwood Terrace [13 min], Riverside Condos [13 min]
Elmwood Terrace (residential) → Metro Police HQ [13 min], Westside Fire Department [9 min], Central Plaza [8 min]
Riverside Condos (residential) → Riverside General Hospital [2 min], Metro Police HQ [13 min], Riverside Market [2 min], Westside Fire Department [4 min], Northside Junction [5 min], Spring Meadow Estates [7 min], Central Plaza [6 min]
Spring Meadow Estates (residential) → Northside Junction [3 min], Riverside Condos [7 min], Westside Fire Department [9 min], Riverside Market [10 min]
Riverside Market (commercial) → Riverside General Hospital [2 min], Westside Fire Department [4 min], Riverside Condos [2 min], Central Plaza [3 min], Spring Meadow Estates [10 min], Northside Junction [9 min]
Central Plaza (commercial) → Westside Fire Department [4 min], Elmwood Terrace [8 min], Riverside Market [3 min], Riverside General Hospital [6 min], Riverside Condos [6 min]
Northside Junction (road_junction) → Riverside Condos [5 min], Spring Meadow Estates [3 min], Riverside General Hospital [8 min], Riverside Market [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Fender bender on Second Street near Elmwood Terrace. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Condos               | sev 3 | fire_6 ETA 4 min | opened step 1
EVT-0002 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 13 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [2 min], Riverside Condos [2 min], Westside Fire Department [3 min], Central Plaza [6 min], Northside Junction [8 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Riverside Market [4 min], Central Plaza [4 min], Elmwood Terrace [9 min], Riverside Condos [4 min], Spring Meadow Estates [9 min]
Metro Police HQ (police_station) → Elmwood Terrace [13 min], Riverside Condos [13 min]
Elmwood Terrace (residential) → Metro Police HQ [13 min], Westside Fire Department [9 min], Central Plaza [8 min]
Riverside Condos (residential) → Riverside General Hospital [2 min], Metro Police HQ [13 min], Riverside Market [2 min], Westside Fire Department [4 min], Northside Junction [5 min], Spring Meadow Estates [7 min], Central Plaza [6 min]
Spring Meadow Estates (residential) → Northside Junction [3 min], Riverside Condos [7 min], Westside Fire Department [9 min], Riverside Market [10 min]
Riverside Market (commercial) → Riverside General Hospital [2 min], Westside Fire Department [4 min], Riverside Condos [2 min], Central Plaza [3 min], Spring Meadow Estates [10 min], Northside Junction [9 min]
Central Plaza (commercial) → Westside Fire Department [4 min], Elmwood Terrace [8 min], Riverside Market [3 min], Riverside General Hospital [6 min], Riverside Condos [6 min]
Northside Junction (road_junction) → Riverside Condos [5 min], Spring Meadow Estates [3 min], Riverside General Hospital [8 min], Riverside Market [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_6
Step 2: CALL-0002 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Yeah there's a small fire in a dumpster near Central Plaza on Park Avenue. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Condos               | sev 3 | fire_6 ETA 4 min | opened step 1
EVT-0002 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 13 min | opened step 2
EVT-0003 | accident   | Elmwood Terrace                | sev 4 | ambulance_3 ETA 12 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_7          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [2 min], Riverside Condos [2 min], Westside Fire Department [3 min], Central Plaza [6 min], Northside Junction [8 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Riverside Market [4 min], Central Plaza [4 min], Elmwood Terrace [9 min], Riverside Condos [4 min], Spring Meadow Estates [9 min]
Metro Police HQ (police_station) → Elmwood Terrace [13 min], Riverside Condos [13 min]
Elmwood Terrace (residential) → Metro Police HQ [13 min], Westside Fire Department [9 min], Central Plaza [8 min]
Riverside Condos (residential) → Riverside General Hospital [2 min], Metro Police HQ [13 min], Riverside Market [2 min], Westside Fire Department [4 min], Northside Junction [5 min], Spring Meadow Estates [7 min], Central Plaza [6 min]
Spring Meadow Estates (residential) → Northside Junction [3 min], Riverside Condos [7 min], Westside Fire Department [9 min], Riverside Market [10 min]
Riverside Market (commercial) → Riverside General Hospital [2 min], Westside Fire Department [4 min], Riverside Condos [2 min], Central Plaza [3 min], Spring Meadow Estates [10 min], Northside Junction [9 min]
Central Plaza (commercial) → Westside Fire Department [4 min], Elmwood Terrace [8 min], Riverside Market [3 min], Riverside General Hospital [6 min], Riverside Condos [6 min]
Northside Junction (road_junction) → Riverside Condos [5 min], Spring Meadow Estates [3 min], Riverside General Hospital [8 min], Riverside Market [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → fire fire_6
Step 2: CALL-0002 → police police_0
Step 3: CALL-0003 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_7", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
There's a fight outside Spring Meadow Estates on Lake Road. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Condos               | sev 3 | fire_6 ETA 4 min | opened step 1
EVT-0002 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 13 min | opened step 2
EVT-0003 | accident   | Elmwood Terrace                | sev 4 | ambulance_3 ETA 12 min | opened step 3
EVT-0004 | fire       | Central Plaza                  | sev 4 | fire_7 ETA 3 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Riverside Condos               | ON_SCENE → EVT-0001
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [2 min], Riverside Condos [2 min], Westside Fire Department [3 min], Central Plaza [6 min], Northside Junction [8 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Riverside Market [4 min], Central Plaza [4 min], Elmwood Terrace [9 min], Riverside Condos [4 min], Spring Meadow Estates [9 min]
Metro Police HQ (police_station) → Elmwood Terrace [13 min], Riverside Condos [13 min]
Elmwood Terrace (residential) → Metro Police HQ [13 min], Westside Fire Department [9 min], Central Plaza [8 min]
Riverside Condos (residential) → Riverside General Hospital [2 min], Metro Police HQ [13 min], Riverside Market [2 min], Westside Fire Department [4 min], Northside Junction [5 min], Spring Meadow Estates [7 min], Central Plaza [6 min]
Spring Meadow Estates (residential) → Northside Junction [3 min], Riverside Condos [7 min], Westside Fire Department [9 min], Riverside Market [10 min]
Riverside Market (commercial) → Riverside General Hospital [2 min], Westside Fire Department [4 min], Riverside Condos [2 min], Central Plaza [3 min], Spring Meadow Estates [10 min], Northside Junction [9 min]
Central Plaza (commercial) → Westside Fire Department [4 min], Elmwood Terrace [8 min], Riverside Market [3 min], Riverside General Hospital [6 min], Riverside Condos [6 min]
Northside Junction (road_junction) → Riverside Condos [5 min], Spring Meadow Estates [3 min], Riverside General Hospital [8 min], Riverside Market [9 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → police police_0
Step 3: CALL-0003 → ambulance ambulance_3
Step 4: CALL-0004 → fire fire_7

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
There's a massive fire — the whole block near Elmwood Terrace is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Riverside Condos               | sev 3 | fire_6 ETA 4 min | opened step 1
EVT-0002 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 13 min | opened step 2
EVT-0003 | accident   | Elmwood Terrace                | sev 4 | ambulance_3 ETA 12 min | opened step 3
EVT-0004 | fire       | Central Plaza                  | sev 4 | fire_7 ETA 3 min | opened step 4
EVT-0005 | crime      | Spring Meadow Estates          | sev 4 | police_1 ETA 20 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0005
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Riverside Condos               | ON_SCENE → EVT-0001
fire_7          | fire       | Westside Fire Department       | DISPATCHED → EVT-0004

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Riverside Market [2 min], Riverside Condos [2 min], Westside Fire Department [3 min], Central Plaza [6 min], Northside Junction [8 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Riverside Market [4 min], Central Plaza [4 min], Elmwood Terrace [9 min], Riverside Condos [4 min], Spring Meadow Estates [9 min]
Metro Police HQ (police_station) → Elmwood Terrace [13 min], Riverside Condos [13 min]
Elmwood Terrace (residential) → Metro Police HQ [13 min], Westside Fire Department [9 min], Central Plaza [8 min]
Riverside Condos (residential) → Riverside General Hospital [2 min], Metro Police HQ [13 min], Riverside Market [2 min], Westside Fire Department [4 min], Northside Junction [5 min], Spring Meadow Estates [7 min], Central Plaza [6 min]
Spring Meadow Estates (residential) → Northside Junction [3 min], Riverside Condos [7 min], Westside Fire Department [9 min], Riverside Market [10 min]
Riverside Market (commercial) → Riverside General Hospital [2 min], Westside Fire Department [4 min], Riverside Condos [2 min], Central Plaza [3 min], Spring Meadow Estates [10 min], Northside Junction [9 min]
Central Plaza (commercial) → Westside Fire Department [4 min], Elmwood Terrace [8 min], Riverside Market [3 min], Riverside General Hospital [6 min], Riverside Condos [6 min]
Northside Junction (road_junction) → Riverside Condos [5 min], Spring Meadow Estates [3 min], Riverside General Hospital [8 min], Riverside Market [9 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ambulance_3
Step 4: CALL-0004 → fire fire_7
Step 5: CALL-0005 → police police_1

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}