[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
I think I heard gunshots near 315 Second Street! People are running. I'm hiding inside Maple Heights, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Maple Heights                  | sev 5 | fire_5 ETA 16 min | opened step 1
EVT-0003 | fire       | Maple Heights                  | sev 4 | fire_6 ETA 16 min | opened step 3
EVT-0006 | crime      | Spring Meadow Estates          | sev 4 | police_1 ETA 10 min | opened step 6
EVT-0007 | medical    | Spring Meadow Estates          | sev 1 | HELD → ambulance_3 | opened step 8
EVT-0008 | accident   | Parkside Shopping Center       | sev 5 | ambulance_3 ETA 11 min | opened step 9
EVT-0009 | accident   | Pinecrest Homes                | sev 3 | HELD → ambulance_4 | opened step 10
EVT-0010 | fire       | Pinecrest Homes                | sev 4 | fire_7 ETA 11 min | opened step 12
EVT-0011 | medical    | Parkside Shopping Center       | sev 4 | HELD → ambulance_4 | opened step 13
EVT-0012 | crime      | Parkside Shopping Center       | sev 1 | police_2 ETA 7 min | opened step 14
EVT-0013 | medical    | Parkside Shopping Center       | sev 4 | HELD → ambulance_4 | opened step 15
EVT-0014 | crime      | Spring Meadow Estates          | sev 4 | police_0 ETA 10 min | opened step 16

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0014
police_1        | police     | Spring Meadow Estates          | ON_SCENE → EVT-0006
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0012
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | Spring Meadow Estates          | RETURNING → EVT-0005
fire_5          | fire       | Maple Heights                  | ON_SCENE → EVT-0001
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010

=== CITY REFERENCE ===
City Central Hospital (hospital) → Engine House No. 1 [4 min], Central Crossroads [5 min], Spring Meadow Estates [9 min], Downtown Precinct [12 min], Parkside Shopping Center [12 min]
Engine House No. 1 (fire_station) → City Central Hospital [4 min], Central Crossroads [4 min], Parkside Shopping Center [7 min], Spring Meadow Estates [12 min], Pinecrest Homes [11 min]
Downtown Precinct (police_station) → City Central Hospital [12 min], Pinecrest Homes [5 min], Maple Heights [7 min], Parkside Shopping Center [7 min], Central Crossroads [6 min]
Spring Meadow Estates (residential) → City Central Hospital [9 min], Pinecrest Homes [6 min], Maple Heights [8 min], Engine House No. 1 [12 min]
Maple Heights (residential) → Downtown Precinct [7 min], Spring Meadow Estates [8 min], Pinecrest Homes [6 min]
Pinecrest Homes (residential) → Downtown Precinct [5 min], Spring Meadow Estates [6 min], Maple Heights [6 min], Engine House No. 1 [11 min]
Parkside Shopping Center (commercial) → Engine House No. 1 [7 min], Central Crossroads [7 min], Downtown Precinct [7 min], City Central Hospital [12 min]
Central Crossroads (road_junction) → City Central Hospital [5 min], Engine House No. 1 [4 min], Parkside Shopping Center [7 min], Downtown Precinct [6 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → police police_2
Step 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_4)
Step 16: CALL-0016 → police police_0

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
Pedestrian hit by a truck at Park Drive near Parkside Shopping Center. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Maple Heights                  | sev 5 | fire_5 ETA 16 min | opened step 1
EVT-0003 | fire       | Maple Heights                  | sev 4 | fire_6 ETA 16 min | opened step 3
EVT-0007 | medical    | Spring Meadow Estates          | sev 1 | HELD → ambulance_3 | opened step 8
EVT-0008 | accident   | Parkside Shopping Center       | sev 5 | ambulance_3 ETA 11 min | opened step 9
EVT-0009 | accident   | Pinecrest Homes                | sev 3 | ambulance_4 ETA 14 min | opened step 10
EVT-0010 | fire       | Pinecrest Homes                | sev 4 | fire_7 ETA 11 min | opened step 12
EVT-0011 | medical    | Parkside Shopping Center       | sev 4 | HELD → ambulance_4 | opened step 13
EVT-0012 | crime      | Parkside Shopping Center       | sev 1 | police_2 ETA 7 min | opened step 14
EVT-0013 | medical    | Parkside Shopping Center       | sev 4 | HELD → ambulance_4 | opened step 15
EVT-0014 | crime      | Spring Meadow Estates          | sev 4 | police_0 ETA 10 min | opened step 16
EVT-0015 | crime      | Maple Heights                  | sev 3 | HELD → police_1 | opened step 17

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0014
police_1        | police     | Spring Meadow Estates          | RETURNING → EVT-0006
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0012
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0009
fire_5          | fire       | Maple Heights                  | ON_SCENE → EVT-0001
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0003
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010

=== CITY REFERENCE ===
City Central Hospital (hospital) → Engine House No. 1 [4 min], Central Crossroads [5 min], Spring Meadow Estates [9 min], Downtown Precinct [12 min], Parkside Shopping Center [12 min]
Engine House No. 1 (fire_station) → City Central Hospital [4 min], Central Crossroads [4 min], Parkside Shopping Center [7 min], Spring Meadow Estates [12 min], Pinecrest Homes [11 min]
Downtown Precinct (police_station) → City Central Hospital [12 min], Pinecrest Homes [5 min], Maple Heights [7 min], Parkside Shopping Center [7 min], Central Crossroads [6 min]
Spring Meadow Estates (residential) → City Central Hospital [9 min], Pinecrest Homes [6 min], Maple Heights [8 min], Engine House No. 1 [12 min]
Maple Heights (residential) → Downtown Precinct [7 min], Spring Meadow Estates [8 min], Pinecrest Homes [6 min]
Pinecrest Homes (residential) → Downtown Precinct [5 min], Spring Meadow Estates [6 min], Maple Heights [6 min], Engine House No. 1 [11 min]
Parkside Shopping Center (commercial) → Engine House No. 1 [7 min], Central Crossroads [7 min], Downtown Precinct [7 min], City Central Hospital [12 min]
Central Crossroads (road_junction) → City Central Hospital [5 min], Engine House No. 1 [4 min], Parkside Shopping Center [7 min], Downtown Precinct [6 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → HOLD (ambulance, waiting for ambulance_4)
Step 16: CALL-0016 → police police_0
Step 17: CALL-0017 → HOLD (police, waiting for police_1)

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0008", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
There's a break-in happening right now at 217 Park Lane. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Maple Heights                  | sev 4 | fire_6 ETA 16 min | opened step 3
EVT-0007 | medical    | Spring Meadow Estates          | sev 1 | HELD → ambulance_3 | opened step 8
EVT-0008 | accident   | Parkside Shopping Center       | sev 5 | ambulance_3 ETA 11 min | opened step 9
EVT-0009 | accident   | Pinecrest Homes                | sev 3 | ambulance_4 ETA 14 min | opened step 10
EVT-0010 | fire       | Pinecrest Homes                | sev 4 | fire_7 ETA 11 min | opened step 12
EVT-0011 | medical    | Parkside Shopping Center       | sev 4 | HELD → ambulance_4 | opened step 13
EVT-0012 | crime      | Parkside Shopping Center       | sev 1 | police_2 ETA 7 min | opened step 14
EVT-0013 | medical    | Parkside Shopping Center       | sev 4 | HELD → ambulance_4 | opened step 15
EVT-0014 | crime      | Spring Meadow Estates          | sev 4 | police_0 ETA 10 min | opened step 16
EVT-0015 | crime      | Maple Heights                  | sev 3 | HELD → police_1 | opened step 17

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0014
police_1        | police     | Spring Meadow Estates          | RETURNING → EVT-0006
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0012
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0009
fire_5          | fire       | Maple Heights                  | RETURNING → EVT-0001
fire_6          | fire       | Maple Heights                  | ON_SCENE → EVT-0003
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010

=== CITY REFERENCE ===
City Central Hospital (hospital) → Engine House No. 1 [4 min], Central Crossroads [5 min], Spring Meadow Estates [9 min], Downtown Precinct [12 min], Parkside Shopping Center [12 min]
Engine House No. 1 (fire_station) → City Central Hospital [4 min], Central Crossroads [4 min], Parkside Shopping Center [7 min], Spring Meadow Estates [12 min], Pinecrest Homes [11 min]
Downtown Precinct (police_station) → City Central Hospital [12 min], Pinecrest Homes [5 min], Maple Heights [7 min], Parkside Shopping Center [7 min], Central Crossroads [6 min]
Spring Meadow Estates (residential) → City Central Hospital [9 min], Pinecrest Homes [6 min], Maple Heights [8 min], Engine House No. 1 [12 min]
Maple Heights (residential) → Downtown Precinct [7 min], Spring Meadow Estates [8 min], Pinecrest Homes [6 min]
Pinecrest Homes (residential) → Downtown Precinct [5 min], Spring Meadow Estates [6 min], Maple Heights [6 min], Engine House No. 1 [11 min]
Parkside Shopping Center (commercial) → Engine House No. 1 [7 min], Central Crossroads [7 min], Downtown Precinct [7 min], City Central Hospital [12 min]
Central Crossroads (road_junction) → City Central Hospital [5 min], Engine House No. 1 [4 min], Parkside Shopping Center [7 min], Downtown Precinct [6 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → police police_0
Step 17: CALL-0017 → HOLD (police, waiting for police_1)
Step 18: CALL-0018 → Duplicate of EVT-0008

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0012", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
Someone's not breathing at Parkside Shopping Center! A bystander is doing CPR. Please send an ambulance to Park Lane immediately!

=== ACTIVE EVENTS ===
EVT-0003 | fire       | Maple Heights                  | sev 4 | fire_6 ETA 16 min | opened step 3
EVT-0007 | medical    | Spring Meadow Estates          | sev 1 | HELD → ambulance_3 | opened step 8
EVT-0008 | accident   | Parkside Shopping Center       | sev 5 | ambulance_3 ETA 11 min | opened step 9
EVT-0009 | accident   | Pinecrest Homes                | sev 3 | ambulance_4 ETA 14 min | opened step 10
EVT-0010 | fire       | Pinecrest Homes                | sev 4 | fire_7 ETA 11 min | opened step 12
EVT-0011 | medical    | Parkside Shopping Center       | sev 4 | HELD → ambulance_4 | opened step 13
EVT-0012 | crime      | Parkside Shopping Center       | sev 1 | police_2 ETA 7 min | opened step 14
EVT-0013 | medical    | Parkside Shopping Center       | sev 4 | HELD → ambulance_4 | opened step 15
EVT-0014 | crime      | Spring Meadow Estates          | sev 4 | police_0 ETA 10 min | opened step 16
EVT-0015 | crime      | Maple Heights                  | sev 3 | police_1 ETA 7 min | opened step 17

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0014
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0015
police_2        | police     | Downtown Precinct              | DISPATCHED → EVT-0012
ambulance_3     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0008
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0009
fire_5          | fire       | Maple Heights                  | RETURNING → EVT-0001
fire_6          | fire       | Maple Heights                  | ON_SCENE → EVT-0003
fire_7          | fire       | Engine House No. 1             | DISPATCHED → EVT-0010

=== CITY REFERENCE ===
City Central Hospital (hospital) → Engine House No. 1 [4 min], Central Crossroads [5 min], Spring Meadow Estates [9 min], Downtown Precinct [12 min], Parkside Shopping Center [12 min]
Engine House No. 1 (fire_station) → City Central Hospital [4 min], Central Crossroads [4 min], Parkside Shopping Center [7 min], Spring Meadow Estates [12 min], Pinecrest Homes [11 min]
Downtown Precinct (police_station) → City Central Hospital [12 min], Pinecrest Homes [5 min], Maple Heights [7 min], Parkside Shopping Center [7 min], Central Crossroads [6 min]
Spring Meadow Estates (residential) → City Central Hospital [9 min], Pinecrest Homes [6 min], Maple Heights [8 min], Engine House No. 1 [12 min]
Maple Heights (residential) → Downtown Precinct [7 min], Spring Meadow Estates [8 min], Pinecrest Homes [6 min]
Pinecrest Homes (residential) → Downtown Precinct [5 min], Spring Meadow Estates [6 min], Maple Heights [6 min], Engine House No. 1 [11 min]
Parkside Shopping Center (commercial) → Engine House No. 1 [7 min], Central Crossroads [7 min], Downtown Precinct [7 min], City Central Hospital [12 min]
Central Crossroads (road_junction) → City Central Hospital [5 min], Engine House No. 1 [4 min], Parkside Shopping Center [7 min], Downtown Precinct [6 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → HOLD (police, waiting for police_1)
Step 18: CALL-0018 → Duplicate of EVT-0008
Step 19: CALL-0019 → Duplicate of EVT-0012

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_4", "from_event_id": "EVT-0009", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 765 Spring Avenue, please hurry!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [2 min], Oakwood Apartments [4 min], Central Police Station [6 min], Willow Creek Homes [4 min], Riverside Condos [7 min], Maple Heights [8 min]
Engine House No. 1 (fire_station) → Willow Creek Homes [2 min], Southbound Overpass [2 min], Central Police Station [3 min], Central Plaza [6 min]
Central Police Station (police_station) → City Central Hospital [6 min], Central Plaza [1 min], Engine House No. 1 [3 min], Southbound Overpass [7 min], Oakwood Apartments [6 min], Maple Heights [8 min], Downtown Mall [7 min]
Willow Creek Homes (residential) → Engine House No. 1 [2 min], Southbound Overpass [2 min], City Central Hospital [4 min]
Oakwood Apartments (residential) → City Central Hospital [4 min], Central Police Station [6 min], Southbound Overpass [4 min], Riverside Condos [6 min], Maple Heights [5 min]
Riverside Condos (residential) → Maple Heights [4 min], Oakwood Apartments [6 min], City Central Hospital [7 min], Central Plaza [10 min], Downtown Mall [10 min]
Maple Heights (residential) → Riverside Condos [4 min], Oakwood Apartments [5 min], City Central Hospital [8 min], Central Police Station [8 min]
Downtown Mall (commercial) → Central Plaza [6 min], Central Police Station [7 min], Riverside Condos [10 min]
Central Plaza (commercial) → Central Police Station [1 min], Riverside Condos [10 min], Downtown Mall [6 min], Engine House No. 1 [6 min]
Southbound Overpass (road_junction) → City Central Hospital [2 min], Engine House No. 1 [2 min], Central Police Station [7 min], Willow Creek Homes [2 min], Oakwood Apartments [4 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's a break-in happening right now at 858 Spring Avenue. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 12 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [2 min], Oakwood Apartments [4 min], Central Police Station [6 min], Willow Creek Homes [4 min], Riverside Condos [7 min], Maple Heights [8 min]
Engine House No. 1 (fire_station) → Willow Creek Homes [2 min], Southbound Overpass [2 min], Central Police Station [3 min], Central Plaza [6 min]
Central Police Station (police_station) → City Central Hospital [6 min], Central Plaza [1 min], Engine House No. 1 [3 min], Southbound Overpass [7 min], Oakwood Apartments [6 min], Maple Heights [8 min], Downtown Mall [7 min]
Willow Creek Homes (residential) → Engine House No. 1 [2 min], Southbound Overpass [2 min], City Central Hospital [4 min]
Oakwood Apartments (residential) → City Central Hospital [4 min], Central Police Station [6 min], Southbound Overpass [4 min], Riverside Condos [6 min], Maple Heights [5 min]
Riverside Condos (residential) → Maple Heights [4 min], Oakwood Apartments [6 min], City Central Hospital [7 min], Central Plaza [10 min], Downtown Mall [10 min]
Maple Heights (residential) → Riverside Condos [4 min], Oakwood Apartments [5 min], City Central Hospital [8 min], Central Police Station [8 min]
Downtown Mall (commercial) → Central Plaza [6 min], Central Police Station [7 min], Riverside Condos [10 min]
Central Plaza (commercial) → Central Police Station [1 min], Riverside Condos [10 min], Downtown Mall [6 min], Engine House No. 1 [6 min]
Southbound Overpass (road_junction) → City Central Hospital [2 min], Engine House No. 1 [2 min], Central Police Station [7 min], Willow Creek Homes [2 min], Oakwood Apartments [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's been some kind of mass incident at Maple Heights — multiple people down, some not moving. We need everything, Spring Drive entrance.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 12 min | opened step 1
EVT-0002 | crime      | Downtown Mall                  | sev 4 | police_0 ETA 7 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [2 min], Oakwood Apartments [4 min], Central Police Station [6 min], Willow Creek Homes [4 min], Riverside Condos [7 min], Maple Heights [8 min]
Engine House No. 1 (fire_station) → Willow Creek Homes [2 min], Southbound Overpass [2 min], Central Police Station [3 min], Central Plaza [6 min]
Central Police Station (police_station) → City Central Hospital [6 min], Central Plaza [1 min], Engine House No. 1 [3 min], Southbound Overpass [7 min], Oakwood Apartments [6 min], Maple Heights [8 min], Downtown Mall [7 min]
Willow Creek Homes (residential) → Engine House No. 1 [2 min], Southbound Overpass [2 min], City Central Hospital [4 min]
Oakwood Apartments (residential) → City Central Hospital [4 min], Central Police Station [6 min], Southbound Overpass [4 min], Riverside Condos [6 min], Maple Heights [5 min]
Riverside Condos (residential) → Maple Heights [4 min], Oakwood Apartments [6 min], City Central Hospital [7 min], Central Plaza [10 min], Downtown Mall [10 min]
Maple Heights (residential) → Riverside Condos [4 min], Oakwood Apartments [5 min], City Central Hospital [8 min], Central Police Station [8 min]
Downtown Mall (commercial) → Central Plaza [6 min], Central Police Station [7 min], Riverside Condos [10 min]
Central Plaza (commercial) → Central Police Station [1 min], Riverside Condos [10 min], Downtown Mall [6 min], Engine House No. 1 [6 min]
Southbound Overpass (road_junction) → City Central Hospital [2 min], Engine House No. 1 [2 min], Central Police Station [7 min], Willow Creek Homes [2 min], Oakwood Apartments [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Bad crash on Spring Drive! Car flipped over near Maple Heights. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 12 min | opened step 1
EVT-0002 | crime      | Downtown Mall                  | sev 4 | police_0 ETA 7 min | opened step 2
EVT-0003 | medical    | Maple Heights                  | sev 4 | ambulance_4 ETA 7 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [2 min], Oakwood Apartments [4 min], Central Police Station [6 min], Willow Creek Homes [4 min], Riverside Condos [7 min], Maple Heights [8 min]
Engine House No. 1 (fire_station) → Willow Creek Homes [2 min], Southbound Overpass [2 min], Central Police Station [3 min], Central Plaza [6 min]
Central Police Station (police_station) → City Central Hospital [6 min], Central Plaza [1 min], Engine House No. 1 [3 min], Southbound Overpass [7 min], Oakwood Apartments [6 min], Maple Heights [8 min], Downtown Mall [7 min]
Willow Creek Homes (residential) → Engine House No. 1 [2 min], Southbound Overpass [2 min], City Central Hospital [4 min]
Oakwood Apartments (residential) → City Central Hospital [4 min], Central Police Station [6 min], Southbound Overpass [4 min], Riverside Condos [6 min], Maple Heights [5 min]
Riverside Condos (residential) → Maple Heights [4 min], Oakwood Apartments [6 min], City Central Hospital [7 min], Central Plaza [10 min], Downtown Mall [10 min]
Maple Heights (residential) → Riverside Condos [4 min], Oakwood Apartments [5 min], City Central Hospital [8 min], Central Police Station [8 min]
Downtown Mall (commercial) → Central Plaza [6 min], Central Police Station [7 min], Riverside Condos [10 min]
Central Plaza (commercial) → Central Police Station [1 min], Riverside Condos [10 min], Downtown Mall [6 min], Engine House No. 1 [6 min]
Southbound Overpass (road_junction) → City Central Hospital [2 min], Engine House No. 1 [2 min], Central Police Station [7 min], Willow Creek Homes [2 min], Oakwood Apartments [4 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → police police_0
Step 3: CALL-0003 → ambulance ambulance_4

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Pedestrian hit by a truck at Cedar Avenue near Riverside Condos. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 12 min | opened step 1
EVT-0002 | crime      | Downtown Mall                  | sev 4 | police_0 ETA 7 min | opened step 2
EVT-0003 | medical    | Maple Heights                  | sev 4 | ambulance_4 ETA 7 min | opened step 3
EVT-0004 | accident   | Maple Heights                  | sev 2 | ambulance_5 ETA 7 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [2 min], Oakwood Apartments [4 min], Central Police Station [6 min], Willow Creek Homes [4 min], Riverside Condos [7 min], Maple Heights [8 min]
Engine House No. 1 (fire_station) → Willow Creek Homes [2 min], Southbound Overpass [2 min], Central Police Station [3 min], Central Plaza [6 min]
Central Police Station (police_station) → City Central Hospital [6 min], Central Plaza [1 min], Engine House No. 1 [3 min], Southbound Overpass [7 min], Oakwood Apartments [6 min], Maple Heights [8 min], Downtown Mall [7 min]
Willow Creek Homes (residential) → Engine House No. 1 [2 min], Southbound Overpass [2 min], City Central Hospital [4 min]
Oakwood Apartments (residential) → City Central Hospital [4 min], Central Police Station [6 min], Southbound Overpass [4 min], Riverside Condos [6 min], Maple Heights [5 min]
Riverside Condos (residential) → Maple Heights [4 min], Oakwood Apartments [6 min], City Central Hospital [7 min], Central Plaza [10 min], Downtown Mall [10 min]
Maple Heights (residential) → Riverside Condos [4 min], Oakwood Apartments [5 min], City Central Hospital [8 min], Central Police Station [8 min]
Downtown Mall (commercial) → Central Plaza [6 min], Central Police Station [7 min], Riverside Condos [10 min]
Central Plaza (commercial) → Central Police Station [1 min], Riverside Condos [10 min], Downtown Mall [6 min], Engine House No. 1 [6 min]
Southbound Overpass (road_junction) → City Central Hospital [2 min], Engine House No. 1 [2 min], Central Police Station [7 min], Willow Creek Homes [2 min], Oakwood Apartments [4 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → police police_0
Step 3: CALL-0003 → ambulance ambulance_4
Step 4: CALL-0004 → ambulance ambulance_5

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_5", "from_event_id": "EVT-0004", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
A cyclist got hit by a car near Central Plaza. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 12 min | opened step 1
EVT-0002 | crime      | Downtown Mall                  | sev 4 | police_0 ETA 7 min | opened step 2
EVT-0003 | medical    | Maple Heights                  | sev 4 | ambulance_4 ETA 7 min | opened step 3
EVT-0004 | accident   | Maple Heights                  | sev 2 | UNASSIGNED | opened step 4
EVT-0005 | accident   | Riverside Condos               | sev 4 | ambulance_5 ETA 6 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [2 min], Oakwood Apartments [4 min], Central Police Station [6 min], Willow Creek Homes [4 min], Riverside Condos [7 min], Maple Heights [8 min]
Engine House No. 1 (fire_station) → Willow Creek Homes [2 min], Southbound Overpass [2 min], Central Police Station [3 min], Central Plaza [6 min]
Central Police Station (police_station) → City Central Hospital [6 min], Central Plaza [1 min], Engine House No. 1 [3 min], Southbound Overpass [7 min], Oakwood Apartments [6 min], Maple Heights [8 min], Downtown Mall [7 min]
Willow Creek Homes (residential) → Engine House No. 1 [2 min], Southbound Overpass [2 min], City Central Hospital [4 min]
Oakwood Apartments (residential) → City Central Hospital [4 min], Central Police Station [6 min], Southbound Overpass [4 min], Riverside Condos [6 min], Maple Heights [5 min]
Riverside Condos (residential) → Maple Heights [4 min], Oakwood Apartments [6 min], City Central Hospital [7 min], Central Plaza [10 min], Downtown Mall [10 min]
Maple Heights (residential) → Riverside Condos [4 min], Oakwood Apartments [5 min], City Central Hospital [8 min], Central Police Station [8 min]
Downtown Mall (commercial) → Central Plaza [6 min], Central Police Station [7 min], Riverside Condos [10 min]
Central Plaza (commercial) → Central Police Station [1 min], Riverside Condos [10 min], Downtown Mall [6 min], Engine House No. 1 [6 min]
Southbound Overpass (road_junction) → City Central Hospital [2 min], Engine House No. 1 [2 min], Central Police Station [7 min], Willow Creek Homes [2 min], Oakwood Apartments [4 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ambulance_4
Step 4: CALL-0004 → ambulance ambulance_5
Step 5: CALL-0005 → ambulance ?

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
There's a man having chest pains at 215 Maple Drive. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 12 min | opened step 1
EVT-0002 | crime      | Downtown Mall                  | sev 4 | police_0 ETA 7 min | opened step 2
EVT-0003 | medical    | Maple Heights                  | sev 4 | ambulance_4 ETA 7 min | opened step 3
EVT-0004 | accident   | Maple Heights                  | sev 2 | UNASSIGNED | opened step 4
EVT-0005 | accident   | Riverside Condos               | sev 4 | ambulance_5 ETA 6 min | opened step 5
EVT-0006 | accident   | Central Plaza                  | sev 2 | HELD → ambulance_4 | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [2 min], Oakwood Apartments [4 min], Central Police Station [6 min], Willow Creek Homes [4 min], Riverside Condos [7 min], Maple Heights [8 min]
Engine House No. 1 (fire_station) → Willow Creek Homes [2 min], Southbound Overpass [2 min], Central Police Station [3 min], Central Plaza [6 min]
Central Police Station (police_station) → City Central Hospital [6 min], Central Plaza [1 min], Engine House No. 1 [3 min], Southbound Overpass [7 min], Oakwood Apartments [6 min], Maple Heights [8 min], Downtown Mall [7 min]
Willow Creek Homes (residential) → Engine House No. 1 [2 min], Southbound Overpass [2 min], City Central Hospital [4 min]
Oakwood Apartments (residential) → City Central Hospital [4 min], Central Police Station [6 min], Southbound Overpass [4 min], Riverside Condos [6 min], Maple Heights [5 min]
Riverside Condos (residential) → Maple Heights [4 min], Oakwood Apartments [6 min], City Central Hospital [7 min], Central Plaza [10 min], Downtown Mall [10 min]
Maple Heights (residential) → Riverside Condos [4 min], Oakwood Apartments [5 min], City Central Hospital [8 min], Central Police Station [8 min]
Downtown Mall (commercial) → Central Plaza [6 min], Central Police Station [7 min], Riverside Condos [10 min]
Central Plaza (commercial) → Central Police Station [1 min], Riverside Condos [10 min], Downtown Mall [6 min], Engine House No. 1 [6 min]
Southbound Overpass (road_junction) → City Central Hospital [2 min], Engine House No. 1 [2 min], Central Police Station [7 min], Willow Creek Homes [2 min], Oakwood Apartments [4 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → ambulance ambulance_5
Step 5: CALL-0005 → ambulance ?
Step 6: CALL-0006 → HOLD (ambulance, waiting for ambulance_4)

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Pedestrian hit by a truck at Hill Drive near Downtown Mall. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 12 min | opened step 1
EVT-0002 | crime      | Downtown Mall                  | sev 4 | police_0 ETA 7 min | opened step 2
EVT-0003 | medical    | Maple Heights                  | sev 4 | ambulance_4 ETA 7 min | opened step 3
EVT-0004 | accident   | Maple Heights                  | sev 2 | UNASSIGNED | opened step 4
EVT-0005 | accident   | Riverside Condos               | sev 4 | ambulance_5 ETA 6 min | opened step 5
EVT-0006 | accident   | Central Plaza                  | sev 2 | HELD → ambulance_4 | opened step 6
EVT-0007 | medical    | Oakwood Apartments             | sev 1 | HELD → ambulance_4 | opened step 7

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0002
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [2 min], Oakwood Apartments [4 min], Central Police Station [6 min], Willow Creek Homes [4 min], Riverside Condos [7 min], Maple Heights [8 min]
Engine House No. 1 (fire_station) → Willow Creek Homes [2 min], Southbound Overpass [2 min], Central Police Station [3 min], Central Plaza [6 min]
Central Police Station (police_station) → City Central Hospital [6 min], Central Plaza [1 min], Engine House No. 1 [3 min], Southbound Overpass [7 min], Oakwood Apartments [6 min], Maple Heights [8 min], Downtown Mall [7 min]
Willow Creek Homes (residential) → Engine House No. 1 [2 min], Southbound Overpass [2 min], City Central Hospital [4 min]
Oakwood Apartments (residential) → City Central Hospital [4 min], Central Police Station [6 min], Southbound Overpass [4 min], Riverside Condos [6 min], Maple Heights [5 min]
Riverside Condos (residential) → Maple Heights [4 min], Oakwood Apartments [6 min], City Central Hospital [7 min], Central Plaza [10 min], Downtown Mall [10 min]
Maple Heights (residential) → Riverside Condos [4 min], Oakwood Apartments [5 min], City Central Hospital [8 min], Central Police Station [8 min]
Downtown Mall (commercial) → Central Plaza [6 min], Central Police Station [7 min], Riverside Condos [10 min]
Central Plaza (commercial) → Central Police Station [1 min], Riverside Condos [10 min], Downtown Mall [6 min], Engine House No. 1 [6 min]
Southbound Overpass (road_junction) → City Central Hospital [2 min], Engine House No. 1 [2 min], Central Police Station [7 min], Willow Creek Homes [2 min], Oakwood Apartments [4 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → ambulance ?
Step 6: CALL-0006 → HOLD (ambulance, waiting for ambulance_4)
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_4)

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Bad crash on Spring Avenue! Car flipped over near Downtown Mall. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 12 min | opened step 1
EVT-0002 | crime      | Downtown Mall                  | sev 4 | police_0 ETA 7 min | opened step 2
EVT-0003 | medical    | Maple Heights                  | sev 4 | ambulance_4 ETA 7 min | opened step 3
EVT-0005 | accident   | Riverside Condos               | sev 4 | ambulance_5 ETA 6 min | opened step 5
EVT-0006 | accident   | Central Plaza                  | sev 2 | HELD → ambulance_4 | opened step 6
EVT-0007 | medical    | Oakwood Apartments             | sev 1 | HELD → ambulance_4 | opened step 7
EVT-0008 | accident   | Downtown Mall                  | sev 2 | HELD → ambulance_4 | opened step 8

=== UNIT STATUS ===
police_0        | police     | Downtown Mall                  | ON_SCENE → EVT-0002
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [2 min], Oakwood Apartments [4 min], Central Police Station [6 min], Willow Creek Homes [4 min], Riverside Condos [7 min], Maple Heights [8 min]
Engine House No. 1 (fire_station) → Willow Creek Homes [2 min], Southbound Overpass [2 min], Central Police Station [3 min], Central Plaza [6 min]
Central Police Station (police_station) → City Central Hospital [6 min], Central Plaza [1 min], Engine House No. 1 [3 min], Southbound Overpass [7 min], Oakwood Apartments [6 min], Maple Heights [8 min], Downtown Mall [7 min]
Willow Creek Homes (residential) → Engine House No. 1 [2 min], Southbound Overpass [2 min], City Central Hospital [4 min]
Oakwood Apartments (residential) → City Central Hospital [4 min], Central Police Station [6 min], Southbound Overpass [4 min], Riverside Condos [6 min], Maple Heights [5 min]
Riverside Condos (residential) → Maple Heights [4 min], Oakwood Apartments [6 min], City Central Hospital [7 min], Central Plaza [10 min], Downtown Mall [10 min]
Maple Heights (residential) → Riverside Condos [4 min], Oakwood Apartments [5 min], City Central Hospital [8 min], Central Police Station [8 min]
Downtown Mall (commercial) → Central Plaza [6 min], Central Police Station [7 min], Riverside Condos [10 min]
Central Plaza (commercial) → Central Police Station [1 min], Riverside Condos [10 min], Downtown Mall [6 min], Engine House No. 1 [6 min]
Southbound Overpass (road_junction) → City Central Hospital [2 min], Engine House No. 1 [2 min], Central Police Station [7 min], Willow Creek Homes [2 min], Oakwood Apartments [4 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → HOLD (ambulance, waiting for ambulance_4)
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_4)
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_4)

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0008", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
There's been some kind of mass incident at Oakwood Apartments — multiple people down, some not moving. We need everything, Maple Drive entrance.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Downtown Mall                  | sev 5 | ambulance_3 ETA 12 min | opened step 1
EVT-0002 | crime      | Downtown Mall                  | sev 4 | police_0 ETA 7 min | opened step 2
EVT-0003 | medical    | Maple Heights                  | sev 4 | ambulance_4 ETA 7 min | opened step 3
EVT-0005 | accident   | Riverside Condos               | sev 4 | ambulance_5 ETA 6 min | opened step 5
EVT-0006 | accident   | Central Plaza                  | sev 2 | HELD → ambulance_4 | opened step 6
EVT-0007 | medical    | Oakwood Apartments             | sev 1 | HELD → ambulance_4 | opened step 7
EVT-0008 | accident   | Downtown Mall                  | sev 2 | HELD → ambulance_4 | opened step 8

=== UNIT STATUS ===
police_0        | police     | Downtown Mall                  | ON_SCENE → EVT-0002
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Maple Heights                  | ON_SCENE → EVT-0003
ambulance_5     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Southbound Overpass [2 min], Oakwood Apartments [4 min], Central Police Station [6 min], Willow Creek Homes [4 min], Riverside Condos [7 min], Maple Heights [8 min]
Engine House No. 1 (fire_station) → Willow Creek Homes [2 min], Southbound Overpass [2 min], Central Police Station [3 min], Central Plaza [6 min]
Central Police Station (police_station) → City Central Hospital [6 min], Central Plaza [1 min], Engine House No. 1 [3 min], Southbound Overpass [7 min], Oakwood Apartments [6 min], Maple Heights [8 min], Downtown Mall [7 min]
Willow Creek Homes (residential) → Engine House No. 1 [2 min], Southbound Overpass [2 min], City Central Hospital [4 min]
Oakwood Apartments (residential) → City Central Hospital [4 min], Central Police Station [6 min], Southbound Overpass [4 min], Riverside Condos [6 min], Maple Heights [5 min]
Riverside Condos (residential) → Maple Heights [4 min], Oakwood Apartments [6 min], City Central Hospital [7 min], Central Plaza [10 min], Downtown Mall [10 min]
Maple Heights (residential) → Riverside Condos [4 min], Oakwood Apartments [5 min], City Central Hospital [8 min], Central Police Station [8 min]
Downtown Mall (commercial) → Central Plaza [6 min], Central Police Station [7 min], Riverside Condos [10 min]
Central Plaza (commercial) → Central Police Station [1 min], Riverside Condos [10 min], Downtown Mall [6 min], Engine House No. 1 [6 min]
Southbound Overpass (road_junction) → City Central Hospital [2 min], Engine House No. 1 [2 min], Central Police Station [7 min], Willow Creek Homes [2 min], Oakwood Apartments [4 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_4)
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_4)
Step 9: CALL-0009 → Duplicate of EVT-0008

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0007", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Active shooter at Aspen Ridge! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Westway Intersection [5 min], Elmwood Terrace [6 min], Aspen Ridge [5 min]
Central Fire Station (fire_station) → Hilltop Manor [6 min], Westway Intersection [8 min], Willow Creek Homes [9 min], Downtown Precinct [12 min]
Downtown Precinct (police_station) → Central Fire Station [12 min], Aspen Ridge [4 min], Elmwood Terrace [5 min], Westway Intersection [5 min], Sunset Villas [8 min], Willow Creek Homes [8 min], Central Plaza [13 min]
Elmwood Terrace (residential) → City Central Hospital [6 min], Downtown Precinct [5 min], Aspen Ridge [6 min], Sunset Villas [9 min], Willow Creek Homes [10 min]
Hilltop Manor (residential) → Central Fire Station [6 min], Willow Creek Homes [2 min], Westway Intersection [4 min], Aspen Ridge [4 min]
Aspen Ridge (residential) → City Central Hospital [5 min], Downtown Precinct [4 min], Hilltop Manor [4 min], Westway Intersection [4 min], Willow Creek Homes [5 min], Elmwood Terrace [6 min], Sunset Villas [11 min]
Sunset Villas (residential) → Downtown Precinct [8 min], Elmwood Terrace [9 min], Aspen Ridge [11 min], Willow Creek Homes [12 min], Westway Intersection [14 min]
Willow Creek Homes (residential) → Central Fire Station [9 min], Hilltop Manor [2 min], Aspen Ridge [5 min], Sunset Villas [12 min], Westway Intersection [4 min], Downtown Precinct [8 min], Elmwood Terrace [10 min], Central Plaza [7 min], Central Crossroads [8 min]
Central Plaza (commercial) → Central Crossroads [3 min], Willow Creek Homes [7 min], Downtown Precinct [13 min]
Central Crossroads (road_junction) → Central Plaza [3 min], Willow Creek Homes [8 min]
Westway Intersection (road_junction) → City Central Hospital [5 min], Central Fire Station [8 min], Downtown Precinct [5 min], Hilltop Manor [4 min], Aspen Ridge [4 min], Willow Creek Homes [4 min], Sunset Villas [14 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's a break-in happening right now at 500 Maple Avenue. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Aspen Ridge                    | sev 4 | police_0 ETA 4 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Westway Intersection [5 min], Elmwood Terrace [6 min], Aspen Ridge [5 min]
Central Fire Station (fire_station) → Hilltop Manor [6 min], Westway Intersection [8 min], Willow Creek Homes [9 min], Downtown Precinct [12 min]
Downtown Precinct (police_station) → Central Fire Station [12 min], Aspen Ridge [4 min], Elmwood Terrace [5 min], Westway Intersection [5 min], Sunset Villas [8 min], Willow Creek Homes [8 min], Central Plaza [13 min]
Elmwood Terrace (residential) → City Central Hospital [6 min], Downtown Precinct [5 min], Aspen Ridge [6 min], Sunset Villas [9 min], Willow Creek Homes [10 min]
Hilltop Manor (residential) → Central Fire Station [6 min], Willow Creek Homes [2 min], Westway Intersection [4 min], Aspen Ridge [4 min]
Aspen Ridge (residential) → City Central Hospital [5 min], Downtown Precinct [4 min], Hilltop Manor [4 min], Westway Intersection [4 min], Willow Creek Homes [5 min], Elmwood Terrace [6 min], Sunset Villas [11 min]
Sunset Villas (residential) → Downtown Precinct [8 min], Elmwood Terrace [9 min], Aspen Ridge [11 min], Willow Creek Homes [12 min], Westway Intersection [14 min]
Willow Creek Homes (residential) → Central Fire Station [9 min], Hilltop Manor [2 min], Aspen Ridge [5 min], Sunset Villas [12 min], Westway Intersection [4 min], Downtown Precinct [8 min], Elmwood Terrace [10 min], Central Plaza [7 min], Central Crossroads [8 min]
Central Plaza (commercial) → Central Crossroads [3 min], Willow Creek Homes [7 min], Downtown Precinct [13 min]
Central Crossroads (road_junction) → Central Plaza [3 min], Willow Creek Homes [8 min]
Westway Intersection (road_junction) → City Central Hospital [5 min], Central Fire Station [8 min], Downtown Precinct [5 min], Hilltop Manor [4 min], Aspen Ridge [4 min], Willow Creek Homes [4 min], Sunset Villas [14 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Fender bender on Spring Avenue near Hilltop Manor. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Aspen Ridge                    | sev 4 | police_0 ETA 4 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Westway Intersection [5 min], Elmwood Terrace [6 min], Aspen Ridge [5 min]
Central Fire Station (fire_station) → Hilltop Manor [6 min], Westway Intersection [8 min], Willow Creek Homes [9 min], Downtown Precinct [12 min]
Downtown Precinct (police_station) → Central Fire Station [12 min], Aspen Ridge [4 min], Elmwood Terrace [5 min], Westway Intersection [5 min], Sunset Villas [8 min], Willow Creek Homes [8 min], Central Plaza [13 min]
Elmwood Terrace (residential) → City Central Hospital [6 min], Downtown Precinct [5 min], Aspen Ridge [6 min], Sunset Villas [9 min], Willow Creek Homes [10 min]
Hilltop Manor (residential) → Central Fire Station [6 min], Willow Creek Homes [2 min], Westway Intersection [4 min], Aspen Ridge [4 min]
Aspen Ridge (residential) → City Central Hospital [5 min], Downtown Precinct [4 min], Hilltop Manor [4 min], Westway Intersection [4 min], Willow Creek Homes [5 min], Elmwood Terrace [6 min], Sunset Villas [11 min]
Sunset Villas (residential) → Downtown Precinct [8 min], Elmwood Terrace [9 min], Aspen Ridge [11 min], Willow Creek Homes [12 min], Westway Intersection [14 min]
Willow Creek Homes (residential) → Central Fire Station [9 min], Hilltop Manor [2 min], Aspen Ridge [5 min], Sunset Villas [12 min], Westway Intersection [4 min], Downtown Precinct [8 min], Elmwood Terrace [10 min], Central Plaza [7 min], Central Crossroads [8 min]
Central Plaza (commercial) → Central Crossroads [3 min], Willow Creek Homes [7 min], Downtown Precinct [13 min]
Central Crossroads (road_junction) → Central Plaza [3 min], Willow Creek Homes [8 min]
Westway Intersection (road_junction) → City Central Hospital [5 min], Central Fire Station [8 min], Downtown Precinct [5 min], Hilltop Manor [4 min], Aspen Ridge [4 min], Willow Creek Homes [4 min], Sunset Villas [14 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's a fight outside Sunset Villas on Spring Drive. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Aspen Ridge                    | sev 4 | police_0 ETA 4 min | opened step 1
EVT-0002 | accident   | Hilltop Manor                  | sev 2 | ambulance_3 ETA 8 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0001
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Westway Intersection [5 min], Elmwood Terrace [6 min], Aspen Ridge [5 min]
Central Fire Station (fire_station) → Hilltop Manor [6 min], Westway Intersection [8 min], Willow Creek Homes [9 min], Downtown Precinct [12 min]
Downtown Precinct (police_station) → Central Fire Station [12 min], Aspen Ridge [4 min], Elmwood Terrace [5 min], Westway Intersection [5 min], Sunset Villas [8 min], Willow Creek Homes [8 min], Central Plaza [13 min]
Elmwood Terrace (residential) → City Central Hospital [6 min], Downtown Precinct [5 min], Aspen Ridge [6 min], Sunset Villas [9 min], Willow Creek Homes [10 min]
Hilltop Manor (residential) → Central Fire Station [6 min], Willow Creek Homes [2 min], Westway Intersection [4 min], Aspen Ridge [4 min]
Aspen Ridge (residential) → City Central Hospital [5 min], Downtown Precinct [4 min], Hilltop Manor [4 min], Westway Intersection [4 min], Willow Creek Homes [5 min], Elmwood Terrace [6 min], Sunset Villas [11 min]
Sunset Villas (residential) → Downtown Precinct [8 min], Elmwood Terrace [9 min], Aspen Ridge [11 min], Willow Creek Homes [12 min], Westway Intersection [14 min]
Willow Creek Homes (residential) → Central Fire Station [9 min], Hilltop Manor [2 min], Aspen Ridge [5 min], Sunset Villas [12 min], Westway Intersection [4 min], Downtown Precinct [8 min], Elmwood Terrace [10 min], Central Plaza [7 min], Central Crossroads [8 min]
Central Plaza (commercial) → Central Crossroads [3 min], Willow Creek Homes [7 min], Downtown Precinct [13 min]
Central Crossroads (road_junction) → Central Plaza [3 min], Willow Creek Homes [8 min]
Westway Intersection (road_junction) → City Central Hospital [5 min], Central Fire Station [8 min], Downtown Precinct [5 min], Hilltop Manor [4 min], Aspen Ridge [4 min], Willow Creek Homes [4 min], Sunset Villas [14 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
I think I heard gunshots near 138 Maple Avenue! People are running. I'm hiding inside Aspen Ridge, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Aspen Ridge                    | sev 4 | police_0 ETA 4 min | opened step 1
EVT-0002 | accident   | Hilltop Manor                  | sev 2 | ambulance_3 ETA 8 min | opened step 3
EVT-0003 | crime      | Sunset Villas                  | sev 1 | police_1 ETA 8 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Aspen Ridge                    | ON_SCENE → EVT-0001
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Westway Intersection [5 min], Elmwood Terrace [6 min], Aspen Ridge [5 min]
Central Fire Station (fire_station) → Hilltop Manor [6 min], Westway Intersection [8 min], Willow Creek Homes [9 min], Downtown Precinct [12 min]
Downtown Precinct (police_station) → Central Fire Station [12 min], Aspen Ridge [4 min], Elmwood Terrace [5 min], Westway Intersection [5 min], Sunset Villas [8 min], Willow Creek Homes [8 min], Central Plaza [13 min]
Elmwood Terrace (residential) → City Central Hospital [6 min], Downtown Precinct [5 min], Aspen Ridge [6 min], Sunset Villas [9 min], Willow Creek Homes [10 min]
Hilltop Manor (residential) → Central Fire Station [6 min], Willow Creek Homes [2 min], Westway Intersection [4 min], Aspen Ridge [4 min]
Aspen Ridge (residential) → City Central Hospital [5 min], Downtown Precinct [4 min], Hilltop Manor [4 min], Westway Intersection [4 min], Willow Creek Homes [5 min], Elmwood Terrace [6 min], Sunset Villas [11 min]
Sunset Villas (residential) → Downtown Precinct [8 min], Elmwood Terrace [9 min], Aspen Ridge [11 min], Willow Creek Homes [12 min], Westway Intersection [14 min]
Willow Creek Homes (residential) → Central Fire Station [9 min], Hilltop Manor [2 min], Aspen Ridge [5 min], Sunset Villas [12 min], Westway Intersection [4 min], Downtown Precinct [8 min], Elmwood Terrace [10 min], Central Plaza [7 min], Central Crossroads [8 min]
Central Plaza (commercial) → Central Crossroads [3 min], Willow Creek Homes [7 min], Downtown Precinct [13 min]
Central Crossroads (road_junction) → Central Plaza [3 min], Willow Creek Homes [8 min]
Westway Intersection (road_junction) → City Central Hospital [5 min], Central Fire Station [8 min], Downtown Precinct [5 min], Hilltop Manor [4 min], Aspen Ridge [4 min], Willow Creek Homes [4 min], Sunset Villas [14 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → ambulance ambulance_3
Step 4: CALL-0004 → police police_1

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
I'd like to report a shoplifter at Sunset Villas on Spring Drive. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Aspen Ridge                    | sev 4 | police_0 ETA 4 min | opened step 1
EVT-0002 | accident   | Hilltop Manor                  | sev 2 | ambulance_3 ETA 8 min | opened step 3
EVT-0003 | crime      | Sunset Villas                  | sev 1 | police_1 ETA 8 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Aspen Ridge                    | ON_SCENE → EVT-0001
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Westway Intersection [5 min], Elmwood Terrace [6 min], Aspen Ridge [5 min]
Central Fire Station (fire_station) → Hilltop Manor [6 min], Westway Intersection [8 min], Willow Creek Homes [9 min], Downtown Precinct [12 min]
Downtown Precinct (police_station) → Central Fire Station [12 min], Aspen Ridge [4 min], Elmwood Terrace [5 min], Westway Intersection [5 min], Sunset Villas [8 min], Willow Creek Homes [8 min], Central Plaza [13 min]
Elmwood Terrace (residential) → City Central Hospital [6 min], Downtown Precinct [5 min], Aspen Ridge [6 min], Sunset Villas [9 min], Willow Creek Homes [10 min]
Hilltop Manor (residential) → Central Fire Station [6 min], Willow Creek Homes [2 min], Westway Intersection [4 min], Aspen Ridge [4 min]
Aspen Ridge (residential) → City Central Hospital [5 min], Downtown Precinct [4 min], Hilltop Manor [4 min], Westway Intersection [4 min], Willow Creek Homes [5 min], Elmwood Terrace [6 min], Sunset Villas [11 min]
Sunset Villas (residential) → Downtown Precinct [8 min], Elmwood Terrace [9 min], Aspen Ridge [11 min], Willow Creek Homes [12 min], Westway Intersection [14 min]
Willow Creek Homes (residential) → Central Fire Station [9 min], Hilltop Manor [2 min], Aspen Ridge [5 min], Sunset Villas [12 min], Westway Intersection [4 min], Downtown Precinct [8 min], Elmwood Terrace [10 min], Central Plaza [7 min], Central Crossroads [8 min]
Central Plaza (commercial) → Central Crossroads [3 min], Willow Creek Homes [7 min], Downtown Precinct [13 min]
Central Crossroads (road_junction) → Central Plaza [3 min], Willow Creek Homes [8 min]
Westway Intersection (road_junction) → City Central Hospital [5 min], Central Fire Station [8 min], Downtown Precinct [5 min], Hilltop Manor [4 min], Aspen Ridge [4 min], Willow Creek Homes [4 min], Sunset Villas [14 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ambulance_3
Step 4: CALL-0004 → police police_1
Step 5: CALL-0005 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 1, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Car accident at Spring Drive and Third Street. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0002 | accident   | Hilltop Manor                  | sev 2 | ambulance_3 ETA 8 min | opened step 3
EVT-0003 | crime      | Sunset Villas                  | sev 1 | police_1 ETA 8 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Aspen Ridge                    | RETURNING → EVT-0001
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Westway Intersection [5 min], Elmwood Terrace [6 min], Aspen Ridge [5 min]
Central Fire Station (fire_station) → Hilltop Manor [6 min], Westway Intersection [8 min], Willow Creek Homes [9 min], Downtown Precinct [12 min]
Downtown Precinct (police_station) → Central Fire Station [12 min], Aspen Ridge [4 min], Elmwood Terrace [5 min], Westway Intersection [5 min], Sunset Villas [8 min], Willow Creek Homes [8 min], Central Plaza [13 min]
Elmwood Terrace (residential) → City Central Hospital [6 min], Downtown Precinct [5 min], Aspen Ridge [6 min], Sunset Villas [9 min], Willow Creek Homes [10 min]
Hilltop Manor (residential) → Central Fire Station [6 min], Willow Creek Homes [2 min], Westway Intersection [4 min], Aspen Ridge [4 min]
Aspen Ridge (residential) → City Central Hospital [5 min], Downtown Precinct [4 min], Hilltop Manor [4 min], Westway Intersection [4 min], Willow Creek Homes [5 min], Elmwood Terrace [6 min], Sunset Villas [11 min]
Sunset Villas (residential) → Downtown Precinct [8 min], Elmwood Terrace [9 min], Aspen Ridge [11 min], Willow Creek Homes [12 min], Westway Intersection [14 min]
Willow Creek Homes (residential) → Central Fire Station [9 min], Hilltop Manor [2 min], Aspen Ridge [5 min], Sunset Villas [12 min], Westway Intersection [4 min], Downtown Precinct [8 min], Elmwood Terrace [10 min], Central Plaza [7 min], Central Crossroads [8 min]
Central Plaza (commercial) → Central Crossroads [3 min], Willow Creek Homes [7 min], Downtown Precinct [13 min]
Central Crossroads (road_junction) → Central Plaza [3 min], Willow Creek Homes [8 min]
Westway Intersection (road_junction) → City Central Hospital [5 min], Central Fire Station [8 min], Downtown Precinct [5 min], Hilltop Manor [4 min], Aspen Ridge [4 min], Willow Creek Homes [4 min], Sunset Villas [14 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → police police_1
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
A cyclist got hit by a car near Hilltop Manor. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0002 | accident   | Hilltop Manor                  | sev 2 | ambulance_3 ETA 8 min | opened step 3
EVT-0003 | crime      | Sunset Villas                  | sev 1 | police_1 ETA 8 min | opened step 4
EVT-0004 | accident   | Sunset Villas                  | sev 4 | ambulance_4 ETA 14 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Aspen Ridge                    | RETURNING → EVT-0001
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Westway Intersection [5 min], Elmwood Terrace [6 min], Aspen Ridge [5 min]
Central Fire Station (fire_station) → Hilltop Manor [6 min], Westway Intersection [8 min], Willow Creek Homes [9 min], Downtown Precinct [12 min]
Downtown Precinct (police_station) → Central Fire Station [12 min], Aspen Ridge [4 min], Elmwood Terrace [5 min], Westway Intersection [5 min], Sunset Villas [8 min], Willow Creek Homes [8 min], Central Plaza [13 min]
Elmwood Terrace (residential) → City Central Hospital [6 min], Downtown Precinct [5 min], Aspen Ridge [6 min], Sunset Villas [9 min], Willow Creek Homes [10 min]
Hilltop Manor (residential) → Central Fire Station [6 min], Willow Creek Homes [2 min], Westway Intersection [4 min], Aspen Ridge [4 min]
Aspen Ridge (residential) → City Central Hospital [5 min], Downtown Precinct [4 min], Hilltop Manor [4 min], Westway Intersection [4 min], Willow Creek Homes [5 min], Elmwood Terrace [6 min], Sunset Villas [11 min]
Sunset Villas (residential) → Downtown Precinct [8 min], Elmwood Terrace [9 min], Aspen Ridge [11 min], Willow Creek Homes [12 min], Westway Intersection [14 min]
Willow Creek Homes (residential) → Central Fire Station [9 min], Hilltop Manor [2 min], Aspen Ridge [5 min], Sunset Villas [12 min], Westway Intersection [4 min], Downtown Precinct [8 min], Elmwood Terrace [10 min], Central Plaza [7 min], Central Crossroads [8 min]
Central Plaza (commercial) → Central Crossroads [3 min], Willow Creek Homes [7 min], Downtown Precinct [13 min]
Central Crossroads (road_junction) → Central Plaza [3 min], Willow Creek Homes [8 min]
Westway Intersection (road_junction) → City Central Hospital [5 min], Central Fire Station [8 min], Downtown Precinct [5 min], Hilltop Manor [4 min], Aspen Ridge [4 min], Willow Creek Homes [4 min], Sunset Villas [14 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → Duplicate of EVT-0003
Step 7: CALL-0007 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
There's a massive fire — the whole block near Elmwood Terrace is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0002 | accident   | Hilltop Manor                  | sev 2 | ambulance_3 ETA 8 min | opened step 3
EVT-0003 | crime      | Sunset Villas                  | sev 1 | police_1 ETA 8 min | opened step 4
EVT-0004 | accident   | Sunset Villas                  | sev 4 | ambulance_4 ETA 14 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Westway Intersection [5 min], Elmwood Terrace [6 min], Aspen Ridge [5 min]
Central Fire Station (fire_station) → Hilltop Manor [6 min], Westway Intersection [8 min], Willow Creek Homes [9 min], Downtown Precinct [12 min]
Downtown Precinct (police_station) → Central Fire Station [12 min], Aspen Ridge [4 min], Elmwood Terrace [5 min], Westway Intersection [5 min], Sunset Villas [8 min], Willow Creek Homes [8 min], Central Plaza [13 min]
Elmwood Terrace (residential) → City Central Hospital [6 min], Downtown Precinct [5 min], Aspen Ridge [6 min], Sunset Villas [9 min], Willow Creek Homes [10 min]
Hilltop Manor (residential) → Central Fire Station [6 min], Willow Creek Homes [2 min], Westway Intersection [4 min], Aspen Ridge [4 min]
Aspen Ridge (residential) → City Central Hospital [5 min], Downtown Precinct [4 min], Hilltop Manor [4 min], Westway Intersection [4 min], Willow Creek Homes [5 min], Elmwood Terrace [6 min], Sunset Villas [11 min]
Sunset Villas (residential) → Downtown Precinct [8 min], Elmwood Terrace [9 min], Aspen Ridge [11 min], Willow Creek Homes [12 min], Westway Intersection [14 min]
Willow Creek Homes (residential) → Central Fire Station [9 min], Hilltop Manor [2 min], Aspen Ridge [5 min], Sunset Villas [12 min], Westway Intersection [4 min], Downtown Precinct [8 min], Elmwood Terrace [10 min], Central Plaza [7 min], Central Crossroads [8 min]
Central Plaza (commercial) → Central Crossroads [3 min], Willow Creek Homes [7 min], Downtown Precinct [13 min]
Central Crossroads (road_junction) → Central Plaza [3 min], Willow Creek Homes [8 min]
Westway Intersection (road_junction) → City Central Hospital [5 min], Central Fire Station [8 min], Downtown Precinct [5 min], Hilltop Manor [4 min], Aspen Ridge [4 min], Willow Creek Homes [4 min], Sunset Villas [14 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → Duplicate of EVT-0003
Step 7: CALL-0007 → ambulance ambulance_4
Step 8: CALL-0008 → Duplicate of EVT-0002

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Hi, I think I see some smoke coming from behind Elmwood Terrace. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0002 | accident   | Hilltop Manor                  | sev 2 | ambulance_3 ETA 8 min | opened step 3
EVT-0003 | crime      | Sunset Villas                  | sev 1 | police_1 ETA 8 min | opened step 4
EVT-0004 | accident   | Sunset Villas                  | sev 4 | ambulance_4 ETA 14 min | opened step 7
EVT-0005 | fire       | Elmwood Terrace                | sev 5 | fire_6 ETA 16 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0005
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Westway Intersection [5 min], Elmwood Terrace [6 min], Aspen Ridge [5 min]
Central Fire Station (fire_station) → Hilltop Manor [6 min], Westway Intersection [8 min], Willow Creek Homes [9 min], Downtown Precinct [12 min]
Downtown Precinct (police_station) → Central Fire Station [12 min], Aspen Ridge [4 min], Elmwood Terrace [5 min], Westway Intersection [5 min], Sunset Villas [8 min], Willow Creek Homes [8 min], Central Plaza [13 min]
Elmwood Terrace (residential) → City Central Hospital [6 min], Downtown Precinct [5 min], Aspen Ridge [6 min], Sunset Villas [9 min], Willow Creek Homes [10 min]
Hilltop Manor (residential) → Central Fire Station [6 min], Willow Creek Homes [2 min], Westway Intersection [4 min], Aspen Ridge [4 min]
Aspen Ridge (residential) → City Central Hospital [5 min], Downtown Precinct [4 min], Hilltop Manor [4 min], Westway Intersection [4 min], Willow Creek Homes [5 min], Elmwood Terrace [6 min], Sunset Villas [11 min]
Sunset Villas (residential) → Downtown Precinct [8 min], Elmwood Terrace [9 min], Aspen Ridge [11 min], Willow Creek Homes [12 min], Westway Intersection [14 min]
Willow Creek Homes (residential) → Central Fire Station [9 min], Hilltop Manor [2 min], Aspen Ridge [5 min], Sunset Villas [12 min], Westway Intersection [4 min], Downtown Precinct [8 min], Elmwood Terrace [10 min], Central Plaza [7 min], Central Crossroads [8 min]
Central Plaza (commercial) → Central Crossroads [3 min], Willow Creek Homes [7 min], Downtown Precinct [13 min]
Central Crossroads (road_junction) → Central Plaza [3 min], Willow Creek Homes [8 min]
Westway Intersection (road_junction) → City Central Hospital [5 min], Central Fire Station [8 min], Downtown Precinct [5 min], Hilltop Manor [4 min], Aspen Ridge [4 min], Willow Creek Homes [4 min], Sunset Villas [14 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → ambulance ambulance_4
Step 8: CALL-0008 → Duplicate of EVT-0002
Step 9: CALL-0009 → fire fire_6

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Car accident at Spring Drive and Maple Avenue. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0002 | accident   | Hilltop Manor                  | sev 2 | ambulance_3 ETA 8 min | opened step 3
EVT-0003 | crime      | Sunset Villas                  | sev 1 | police_1 ETA 8 min | opened step 4
EVT-0004 | accident   | Sunset Villas                  | sev 4 | ambulance_4 ETA 14 min | opened step 7
EVT-0005 | fire       | Elmwood Terrace                | sev 5 | fire_6 ETA 16 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Hilltop Manor                  | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
ambulance_5     | ambulance  | City Central Hospital          | FREE
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0005
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Westway Intersection [5 min], Elmwood Terrace [6 min], Aspen Ridge [5 min]
Central Fire Station (fire_station) → Hilltop Manor [6 min], Westway Intersection [8 min], Willow Creek Homes [9 min], Downtown Precinct [12 min]
Downtown Precinct (police_station) → Central Fire Station [12 min], Aspen Ridge [4 min], Elmwood Terrace [5 min], Westway Intersection [5 min], Sunset Villas [8 min], Willow Creek Homes [8 min], Central Plaza [13 min]
Elmwood Terrace (residential) → City Central Hospital [6 min], Downtown Precinct [5 min], Aspen Ridge [6 min], Sunset Villas [9 min], Willow Creek Homes [10 min]
Hilltop Manor (residential) → Central Fire Station [6 min], Willow Creek Homes [2 min], Westway Intersection [4 min], Aspen Ridge [4 min]
Aspen Ridge (residential) → City Central Hospital [5 min], Downtown Precinct [4 min], Hilltop Manor [4 min], Westway Intersection [4 min], Willow Creek Homes [5 min], Elmwood Terrace [6 min], Sunset Villas [11 min]
Sunset Villas (residential) → Downtown Precinct [8 min], Elmwood Terrace [9 min], Aspen Ridge [11 min], Willow Creek Homes [12 min], Westway Intersection [14 min]
Willow Creek Homes (residential) → Central Fire Station [9 min], Hilltop Manor [2 min], Aspen Ridge [5 min], Sunset Villas [12 min], Westway Intersection [4 min], Downtown Precinct [8 min], Elmwood Terrace [10 min], Central Plaza [7 min], Central Crossroads [8 min]
Central Plaza (commercial) → Central Crossroads [3 min], Willow Creek Homes [7 min], Downtown Precinct [13 min]
Central Crossroads (road_junction) → Central Plaza [3 min], Willow Creek Homes [8 min]
Westway Intersection (road_junction) → City Central Hospital [5 min], Central Fire Station [8 min], Downtown Precinct [5 min], Hilltop Manor [4 min], Aspen Ridge [4 min], Willow Creek Homes [4 min], Sunset Villas [14 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → Duplicate of EVT-0002
Step 9: CALL-0009 → fire fire_6
Step 10: CALL-0010 → Duplicate of EVT-0005

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}