[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Active shooter at Willow Creek Homes! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Riverside Condos               | sev 5 | police_1 ETA 12 min | opened step 4
EVT-0005 | crime      | Oak Avenue Shops               | sev 3 | HELD → police_0 | opened step 6
EVT-0006 | crime      | Willow Creek Homes             | sev 3 | HELD → police_0 | opened step 9
EVT-0007 | crime      | Riverside Condos               | sev 4 | police_0 ETA 12 min | opened step 10
EVT-0008 | accident   | Oak Avenue Shops               | sev 4 | ambulance_3 ETA 4 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0007
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | Oakwood Apartments             | RETURNING → EVT-0003
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Central Police Station [7 min], Birchwood Place [7 min], Northside Junction [6 min], Central Fire Station [6 min], Hilltop Manor [9 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Riverside Condos [4 min], Northside Junction [7 min], City Central Hospital [6 min]
Central Police Station (police_station) → City Central Hospital [7 min], Willow Creek Homes [2 min], Oakwood Apartments [6 min]
Riverside Condos (residential) → Central Fire Station [4 min], Northside Junction [1 min], Oak Avenue Shops [6 min], Riverside Market [3 min]
Willow Creek Homes (residential) → City Central Hospital [4 min], Central Police Station [2 min], Hilltop Manor [8 min], Birchwood Place [7 min], Oakwood Apartments [6 min]
Hilltop Manor (residential) → Birchwood Place [7 min], Oakwood Apartments [7 min], Willow Creek Homes [8 min], City Central Hospital [9 min]
Birchwood Place (residential) → City Central Hospital [7 min], Hilltop Manor [7 min], Willow Creek Homes [7 min], Oak Avenue Shops [9 min], Oakwood Apartments [10 min]
Oakwood Apartments (residential) → Central Police Station [6 min], Hilltop Manor [7 min], Birchwood Place [10 min], Willow Creek Homes [6 min], City Central Hospital [7 min]
Riverside Market (commercial) → Northside Junction [4 min], Riverside Condos [3 min], Oak Avenue Shops [6 min]
Oak Avenue Shops (commercial) → City Central Hospital [4 min], Central Fire Station [1 min], Riverside Condos [6 min], Birchwood Place [9 min], Riverside Market [6 min], Northside Junction [3 min]
Northside Junction (road_junction) → City Central Hospital [6 min], Central Fire Station [7 min], Riverside Condos [1 min], Riverside Market [4 min], Oak Avenue Shops [3 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → HOLD (police, waiting for police_0)
Step 10: CALL-0010 → police ?
Step 11: CALL-0011 → ambulance ambulance_3

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0006", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Building's on fire on Maple Boulevard near Riverside Market! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Riverside Condos               | sev 5 | police_1 ETA 12 min | opened step 4
EVT-0005 | crime      | Oak Avenue Shops               | sev 3 | HELD → police_0 | opened step 6
EVT-0006 | crime      | Willow Creek Homes             | sev 3 | HELD → police_0 | opened step 9
EVT-0007 | crime      | Riverside Condos               | sev 4 | police_0 ETA 12 min | opened step 10
EVT-0008 | accident   | Oak Avenue Shops               | sev 4 | ambulance_3 ETA 4 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0007
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_4          | fire       | Central Fire Station           | FREE
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Central Police Station [7 min], Birchwood Place [7 min], Northside Junction [6 min], Central Fire Station [6 min], Hilltop Manor [9 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Riverside Condos [4 min], Northside Junction [7 min], City Central Hospital [6 min]
Central Police Station (police_station) → City Central Hospital [7 min], Willow Creek Homes [2 min], Oakwood Apartments [6 min]
Riverside Condos (residential) → Central Fire Station [4 min], Northside Junction [1 min], Oak Avenue Shops [6 min], Riverside Market [3 min]
Willow Creek Homes (residential) → City Central Hospital [4 min], Central Police Station [2 min], Hilltop Manor [8 min], Birchwood Place [7 min], Oakwood Apartments [6 min]
Hilltop Manor (residential) → Birchwood Place [7 min], Oakwood Apartments [7 min], Willow Creek Homes [8 min], City Central Hospital [9 min]
Birchwood Place (residential) → City Central Hospital [7 min], Hilltop Manor [7 min], Willow Creek Homes [7 min], Oak Avenue Shops [9 min], Oakwood Apartments [10 min]
Oakwood Apartments (residential) → Central Police Station [6 min], Hilltop Manor [7 min], Birchwood Place [10 min], Willow Creek Homes [6 min], City Central Hospital [7 min]
Riverside Market (commercial) → Northside Junction [4 min], Riverside Condos [3 min], Oak Avenue Shops [6 min]
Oak Avenue Shops (commercial) → City Central Hospital [4 min], Central Fire Station [1 min], Riverside Condos [6 min], Birchwood Place [9 min], Riverside Market [6 min], Northside Junction [3 min]
Northside Junction (road_junction) → City Central Hospital [6 min], Central Fire Station [7 min], Riverside Condos [1 min], Riverside Market [4 min], Oak Avenue Shops [3 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → police ?
Step 11: CALL-0011 → ambulance ambulance_3
Step 12: CALL-0012 → Duplicate of EVT-0006

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Active shooter at Riverside Condos! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Riverside Condos               | sev 5 | police_1 ETA 12 min | opened step 4
EVT-0005 | crime      | Oak Avenue Shops               | sev 3 | HELD → police_0 | opened step 6
EVT-0006 | crime      | Willow Creek Homes             | sev 3 | HELD → police_0 | opened step 9
EVT-0007 | crime      | Riverside Condos               | sev 4 | police_0 ETA 12 min | opened step 10
EVT-0008 | accident   | Oak Avenue Shops               | sev 4 | ambulance_3 ETA 4 min | opened step 11
EVT-0009 | fire       | Riverside Market               | sev 4 | fire_4 ETA 7 min | opened step 13

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0007
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0008
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0009
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Central Police Station [7 min], Birchwood Place [7 min], Northside Junction [6 min], Central Fire Station [6 min], Hilltop Manor [9 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Riverside Condos [4 min], Northside Junction [7 min], City Central Hospital [6 min]
Central Police Station (police_station) → City Central Hospital [7 min], Willow Creek Homes [2 min], Oakwood Apartments [6 min]
Riverside Condos (residential) → Central Fire Station [4 min], Northside Junction [1 min], Oak Avenue Shops [6 min], Riverside Market [3 min]
Willow Creek Homes (residential) → City Central Hospital [4 min], Central Police Station [2 min], Hilltop Manor [8 min], Birchwood Place [7 min], Oakwood Apartments [6 min]
Hilltop Manor (residential) → Birchwood Place [7 min], Oakwood Apartments [7 min], Willow Creek Homes [8 min], City Central Hospital [9 min]
Birchwood Place (residential) → City Central Hospital [7 min], Hilltop Manor [7 min], Willow Creek Homes [7 min], Oak Avenue Shops [9 min], Oakwood Apartments [10 min]
Oakwood Apartments (residential) → Central Police Station [6 min], Hilltop Manor [7 min], Birchwood Place [10 min], Willow Creek Homes [6 min], City Central Hospital [7 min]
Riverside Market (commercial) → Northside Junction [4 min], Riverside Condos [3 min], Oak Avenue Shops [6 min]
Oak Avenue Shops (commercial) → City Central Hospital [4 min], Central Fire Station [1 min], Riverside Condos [6 min], Birchwood Place [9 min], Riverside Market [6 min], Northside Junction [3 min]
Northside Junction (road_junction) → City Central Hospital [6 min], Central Fire Station [7 min], Riverside Condos [1 min], Riverside Market [4 min], Oak Avenue Shops [3 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → ambulance ambulance_3
Step 12: CALL-0012 → Duplicate of EVT-0006
Step 13: CALL-0013 → fire fire_4

[Assistant] {"action_type": "hold", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
There's a fight outside Oak Avenue Shops on Cedar Boulevard. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Riverside Condos               | sev 5 | police_1 ETA 12 min | opened step 4
EVT-0005 | crime      | Oak Avenue Shops               | sev 3 | HELD → police_0 | opened step 6
EVT-0006 | crime      | Willow Creek Homes             | sev 3 | HELD → police_0 | opened step 9
EVT-0007 | crime      | Riverside Condos               | sev 4 | police_0 ETA 12 min | opened step 10
EVT-0008 | accident   | Oak Avenue Shops               | sev 4 | ambulance_3 ETA 4 min | opened step 11
EVT-0009 | fire       | Riverside Market               | sev 4 | fire_4 ETA 7 min | opened step 13
EVT-0010 | crime      | Riverside Condos               | sev 4 | HELD → police_1 | opened step 14

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0007
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0004
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0008
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0009
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Central Police Station [7 min], Birchwood Place [7 min], Northside Junction [6 min], Central Fire Station [6 min], Hilltop Manor [9 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Riverside Condos [4 min], Northside Junction [7 min], City Central Hospital [6 min]
Central Police Station (police_station) → City Central Hospital [7 min], Willow Creek Homes [2 min], Oakwood Apartments [6 min]
Riverside Condos (residential) → Central Fire Station [4 min], Northside Junction [1 min], Oak Avenue Shops [6 min], Riverside Market [3 min]
Willow Creek Homes (residential) → City Central Hospital [4 min], Central Police Station [2 min], Hilltop Manor [8 min], Birchwood Place [7 min], Oakwood Apartments [6 min]
Hilltop Manor (residential) → Birchwood Place [7 min], Oakwood Apartments [7 min], Willow Creek Homes [8 min], City Central Hospital [9 min]
Birchwood Place (residential) → City Central Hospital [7 min], Hilltop Manor [7 min], Willow Creek Homes [7 min], Oak Avenue Shops [9 min], Oakwood Apartments [10 min]
Oakwood Apartments (residential) → Central Police Station [6 min], Hilltop Manor [7 min], Birchwood Place [10 min], Willow Creek Homes [6 min], City Central Hospital [7 min]
Riverside Market (commercial) → Northside Junction [4 min], Riverside Condos [3 min], Oak Avenue Shops [6 min]
Oak Avenue Shops (commercial) → City Central Hospital [4 min], Central Fire Station [1 min], Riverside Condos [6 min], Birchwood Place [9 min], Riverside Market [6 min], Northside Junction [3 min]
Northside Junction (road_junction) → City Central Hospital [6 min], Central Fire Station [7 min], Riverside Condos [1 min], Riverside Market [4 min], Oak Avenue Shops [3 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0006
Step 13: CALL-0013 → fire fire_4
Step 14: CALL-0014 → HOLD (police, waiting for police_1)

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
Someone fainted at Riverside Market. They're breathing okay now but look really pale. We're on Maple Boulevard.

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Riverside Condos               | sev 5 | police_1 ETA 12 min | opened step 4
EVT-0005 | crime      | Oak Avenue Shops               | sev 3 | HELD → police_0 | opened step 6
EVT-0006 | crime      | Willow Creek Homes             | sev 3 | HELD → police_0 | opened step 9
EVT-0007 | crime      | Riverside Condos               | sev 4 | police_0 ETA 12 min | opened step 10
EVT-0008 | accident   | Oak Avenue Shops               | sev 4 | ambulance_3 ETA 4 min | opened step 11
EVT-0009 | fire       | Riverside Market               | sev 4 | fire_4 ETA 7 min | opened step 13
EVT-0010 | crime      | Riverside Condos               | sev 4 | HELD → police_1 | opened step 14

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0007
police_1        | police     | Riverside Condos               | ON_SCENE → EVT-0004
ambulance_2     | ambulance  | City Central Hospital          | FREE
ambulance_3     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0008
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0009
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Central Police Station [7 min], Birchwood Place [7 min], Northside Junction [6 min], Central Fire Station [6 min], Hilltop Manor [9 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Riverside Condos [4 min], Northside Junction [7 min], City Central Hospital [6 min]
Central Police Station (police_station) → City Central Hospital [7 min], Willow Creek Homes [2 min], Oakwood Apartments [6 min]
Riverside Condos (residential) → Central Fire Station [4 min], Northside Junction [1 min], Oak Avenue Shops [6 min], Riverside Market [3 min]
Willow Creek Homes (residential) → City Central Hospital [4 min], Central Police Station [2 min], Hilltop Manor [8 min], Birchwood Place [7 min], Oakwood Apartments [6 min]
Hilltop Manor (residential) → Birchwood Place [7 min], Oakwood Apartments [7 min], Willow Creek Homes [8 min], City Central Hospital [9 min]
Birchwood Place (residential) → City Central Hospital [7 min], Hilltop Manor [7 min], Willow Creek Homes [7 min], Oak Avenue Shops [9 min], Oakwood Apartments [10 min]
Oakwood Apartments (residential) → Central Police Station [6 min], Hilltop Manor [7 min], Birchwood Place [10 min], Willow Creek Homes [6 min], City Central Hospital [7 min]
Riverside Market (commercial) → Northside Junction [4 min], Riverside Condos [3 min], Oak Avenue Shops [6 min]
Oak Avenue Shops (commercial) → City Central Hospital [4 min], Central Fire Station [1 min], Riverside Condos [6 min], Birchwood Place [9 min], Riverside Market [6 min], Northside Junction [3 min]
Northside Junction (road_junction) → City Central Hospital [6 min], Central Fire Station [7 min], Riverside Condos [1 min], Riverside Market [4 min], Oak Avenue Shops [3 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → fire fire_4
Step 14: CALL-0014 → HOLD (police, waiting for police_1)
Step 15: CALL-0015 → Duplicate of EVT-0005

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
Yeah there's a small fire in a dumpster near Hilltop Manor on River Lane. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Riverside Condos               | sev 5 | police_1 ETA 12 min | opened step 4
EVT-0005 | crime      | Oak Avenue Shops               | sev 3 | HELD → police_0 | opened step 6
EVT-0006 | crime      | Willow Creek Homes             | sev 3 | HELD → police_0 | opened step 9
EVT-0007 | crime      | Riverside Condos               | sev 4 | police_0 ETA 12 min | opened step 10
EVT-0009 | fire       | Riverside Market               | sev 4 | fire_4 ETA 7 min | opened step 13
EVT-0010 | crime      | Riverside Condos               | sev 4 | HELD → police_1 | opened step 14
EVT-0011 | medical    | Riverside Market               | sev 3 | ambulance_2 ETA 9 min | opened step 16

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0007
police_1        | police     | Riverside Condos               | ON_SCENE → EVT-0004
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0011
ambulance_3     | ambulance  | Oak Avenue Shops               | RETURNING → EVT-0008
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0009
fire_5          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Central Police Station [7 min], Birchwood Place [7 min], Northside Junction [6 min], Central Fire Station [6 min], Hilltop Manor [9 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Riverside Condos [4 min], Northside Junction [7 min], City Central Hospital [6 min]
Central Police Station (police_station) → City Central Hospital [7 min], Willow Creek Homes [2 min], Oakwood Apartments [6 min]
Riverside Condos (residential) → Central Fire Station [4 min], Northside Junction [1 min], Oak Avenue Shops [6 min], Riverside Market [3 min]
Willow Creek Homes (residential) → City Central Hospital [4 min], Central Police Station [2 min], Hilltop Manor [8 min], Birchwood Place [7 min], Oakwood Apartments [6 min]
Hilltop Manor (residential) → Birchwood Place [7 min], Oakwood Apartments [7 min], Willow Creek Homes [8 min], City Central Hospital [9 min]
Birchwood Place (residential) → City Central Hospital [7 min], Hilltop Manor [7 min], Willow Creek Homes [7 min], Oak Avenue Shops [9 min], Oakwood Apartments [10 min]
Oakwood Apartments (residential) → Central Police Station [6 min], Hilltop Manor [7 min], Birchwood Place [10 min], Willow Creek Homes [6 min], City Central Hospital [7 min]
Riverside Market (commercial) → Northside Junction [4 min], Riverside Condos [3 min], Oak Avenue Shops [6 min]
Oak Avenue Shops (commercial) → City Central Hospital [4 min], Central Fire Station [1 min], Riverside Condos [6 min], Birchwood Place [9 min], Riverside Market [6 min], Northside Junction [3 min]
Northside Junction (road_junction) → City Central Hospital [6 min], Central Fire Station [7 min], Riverside Condos [1 min], Riverside Market [4 min], Oak Avenue Shops [3 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → HOLD (police, waiting for police_1)
Step 15: CALL-0015 → Duplicate of EVT-0005
Step 16: CALL-0016 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
Yeah there's a small fire in a dumpster near Riverside Market on Maple Boulevard. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0005 | crime      | Oak Avenue Shops               | sev 3 | HELD → police_0 | opened step 6
EVT-0006 | crime      | Willow Creek Homes             | sev 3 | HELD → police_0 | opened step 9
EVT-0007 | crime      | Riverside Condos               | sev 4 | police_0 ETA 12 min | opened step 10
EVT-0009 | fire       | Riverside Market               | sev 4 | fire_4 ETA 7 min | opened step 13
EVT-0010 | crime      | Riverside Condos               | sev 4 | HELD → police_1 | opened step 14
EVT-0011 | medical    | Riverside Market               | sev 3 | ambulance_2 ETA 9 min | opened step 16
EVT-0012 | fire       | Hilltop Manor                  | sev 3 | fire_5 ETA 15 min | opened step 17

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0007
police_1        | police     | Riverside Condos               | RETURNING → EVT-0004
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0011
ambulance_3     | ambulance  | Oak Avenue Shops               | RETURNING → EVT-0008
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0009
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0012

=== CITY REFERENCE ===
City Central Hospital (hospital) → Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Central Police Station [7 min], Birchwood Place [7 min], Northside Junction [6 min], Central Fire Station [6 min], Hilltop Manor [9 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Riverside Condos [4 min], Northside Junction [7 min], City Central Hospital [6 min]
Central Police Station (police_station) → City Central Hospital [7 min], Willow Creek Homes [2 min], Oakwood Apartments [6 min]
Riverside Condos (residential) → Central Fire Station [4 min], Northside Junction [1 min], Oak Avenue Shops [6 min], Riverside Market [3 min]
Willow Creek Homes (residential) → City Central Hospital [4 min], Central Police Station [2 min], Hilltop Manor [8 min], Birchwood Place [7 min], Oakwood Apartments [6 min]
Hilltop Manor (residential) → Birchwood Place [7 min], Oakwood Apartments [7 min], Willow Creek Homes [8 min], City Central Hospital [9 min]
Birchwood Place (residential) → City Central Hospital [7 min], Hilltop Manor [7 min], Willow Creek Homes [7 min], Oak Avenue Shops [9 min], Oakwood Apartments [10 min]
Oakwood Apartments (residential) → Central Police Station [6 min], Hilltop Manor [7 min], Birchwood Place [10 min], Willow Creek Homes [6 min], City Central Hospital [7 min]
Riverside Market (commercial) → Northside Junction [4 min], Riverside Condos [3 min], Oak Avenue Shops [6 min]
Oak Avenue Shops (commercial) → City Central Hospital [4 min], Central Fire Station [1 min], Riverside Condos [6 min], Birchwood Place [9 min], Riverside Market [6 min], Northside Junction [3 min]
Northside Junction (road_junction) → City Central Hospital [6 min], Central Fire Station [7 min], Riverside Condos [1 min], Riverside Market [4 min], Oak Avenue Shops [3 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → Duplicate of EVT-0005
Step 16: CALL-0016 → ambulance ambulance_2
Step 17: CALL-0017 → fire fire_5

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
Hi, I think I see some smoke coming from behind Birchwood Place. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0005 | crime      | Oak Avenue Shops               | sev 3 | HELD → police_0 | opened step 6
EVT-0006 | crime      | Willow Creek Homes             | sev 3 | HELD → police_0 | opened step 9
EVT-0007 | crime      | Riverside Condos               | sev 4 | police_0 ETA 12 min | opened step 10
EVT-0009 | fire       | Riverside Market               | sev 4 | fire_4 ETA 7 min | opened step 13
EVT-0010 | crime      | Riverside Condos               | sev 4 | HELD → police_1 | opened step 14
EVT-0011 | medical    | Riverside Market               | sev 3 | ambulance_2 ETA 9 min | opened step 16
EVT-0012 | fire       | Hilltop Manor                  | sev 3 | fire_5 ETA 15 min | opened step 17
EVT-0013 | fire       | Riverside Market               | sev 3 | HELD → fire_4 | opened step 18

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0007
police_1        | police     | Riverside Condos               | RETURNING → EVT-0004
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0011
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Central Fire Station           | DISPATCHED → EVT-0009
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0012

=== CITY REFERENCE ===
City Central Hospital (hospital) → Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Central Police Station [7 min], Birchwood Place [7 min], Northside Junction [6 min], Central Fire Station [6 min], Hilltop Manor [9 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Riverside Condos [4 min], Northside Junction [7 min], City Central Hospital [6 min]
Central Police Station (police_station) → City Central Hospital [7 min], Willow Creek Homes [2 min], Oakwood Apartments [6 min]
Riverside Condos (residential) → Central Fire Station [4 min], Northside Junction [1 min], Oak Avenue Shops [6 min], Riverside Market [3 min]
Willow Creek Homes (residential) → City Central Hospital [4 min], Central Police Station [2 min], Hilltop Manor [8 min], Birchwood Place [7 min], Oakwood Apartments [6 min]
Hilltop Manor (residential) → Birchwood Place [7 min], Oakwood Apartments [7 min], Willow Creek Homes [8 min], City Central Hospital [9 min]
Birchwood Place (residential) → City Central Hospital [7 min], Hilltop Manor [7 min], Willow Creek Homes [7 min], Oak Avenue Shops [9 min], Oakwood Apartments [10 min]
Oakwood Apartments (residential) → Central Police Station [6 min], Hilltop Manor [7 min], Birchwood Place [10 min], Willow Creek Homes [6 min], City Central Hospital [7 min]
Riverside Market (commercial) → Northside Junction [4 min], Riverside Condos [3 min], Oak Avenue Shops [6 min]
Oak Avenue Shops (commercial) → City Central Hospital [4 min], Central Fire Station [1 min], Riverside Condos [6 min], Birchwood Place [9 min], Riverside Market [6 min], Northside Junction [3 min]
Northside Junction (road_junction) → City Central Hospital [6 min], Central Fire Station [7 min], Riverside Condos [1 min], Riverside Market [4 min], Oak Avenue Shops [3 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → ambulance ambulance_2
Step 17: CALL-0017 → fire fire_5
Step 18: CALL-0018 → HOLD (fire, waiting for fire_4)

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
Building's on fire on Cedar Lane near Willow Creek Homes! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0005 | crime      | Oak Avenue Shops               | sev 3 | HELD → police_0 | opened step 6
EVT-0006 | crime      | Willow Creek Homes             | sev 3 | HELD → police_0 | opened step 9
EVT-0007 | crime      | Riverside Condos               | sev 4 | police_0 ETA 12 min | opened step 10
EVT-0009 | fire       | Riverside Market               | sev 4 | fire_4 ETA 7 min | opened step 13
EVT-0010 | crime      | Riverside Condos               | sev 4 | police_1 ETA 12 min | opened step 14
EVT-0011 | medical    | Riverside Market               | sev 3 | ambulance_2 ETA 9 min | opened step 16
EVT-0012 | fire       | Hilltop Manor                  | sev 3 | fire_5 ETA 15 min | opened step 17
EVT-0013 | fire       | Riverside Market               | sev 3 | HELD → fire_4 | opened step 18
EVT-0014 | fire       | Birchwood Place                | sev 3 | HELD → fire_4 | opened step 19

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0007
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0010
ambulance_2     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0011
ambulance_3     | ambulance  | City Central Hospital          | FREE
fire_4          | fire       | Riverside Market               | ON_SCENE → EVT-0009
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0012

=== CITY REFERENCE ===
City Central Hospital (hospital) → Willow Creek Homes [4 min], Oak Avenue Shops [4 min], Central Police Station [7 min], Birchwood Place [7 min], Northside Junction [6 min], Central Fire Station [6 min], Hilltop Manor [9 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Oak Avenue Shops [1 min], Riverside Condos [4 min], Northside Junction [7 min], City Central Hospital [6 min]
Central Police Station (police_station) → City Central Hospital [7 min], Willow Creek Homes [2 min], Oakwood Apartments [6 min]
Riverside Condos (residential) → Central Fire Station [4 min], Northside Junction [1 min], Oak Avenue Shops [6 min], Riverside Market [3 min]
Willow Creek Homes (residential) → City Central Hospital [4 min], Central Police Station [2 min], Hilltop Manor [8 min], Birchwood Place [7 min], Oakwood Apartments [6 min]
Hilltop Manor (residential) → Birchwood Place [7 min], Oakwood Apartments [7 min], Willow Creek Homes [8 min], City Central Hospital [9 min]
Birchwood Place (residential) → City Central Hospital [7 min], Hilltop Manor [7 min], Willow Creek Homes [7 min], Oak Avenue Shops [9 min], Oakwood Apartments [10 min]
Oakwood Apartments (residential) → Central Police Station [6 min], Hilltop Manor [7 min], Birchwood Place [10 min], Willow Creek Homes [6 min], City Central Hospital [7 min]
Riverside Market (commercial) → Northside Junction [4 min], Riverside Condos [3 min], Oak Avenue Shops [6 min]
Oak Avenue Shops (commercial) → City Central Hospital [4 min], Central Fire Station [1 min], Riverside Condos [6 min], Birchwood Place [9 min], Riverside Market [6 min], Northside Junction [3 min]
Northside Junction (road_junction) → City Central Hospital [6 min], Central Fire Station [7 min], Riverside Condos [1 min], Riverside Market [4 min], Oak Avenue Shops [3 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → fire fire_5
Step 18: CALL-0018 → HOLD (fire, waiting for fire_4)
Step 19: CALL-0019 → HOLD (fire, waiting for fire_4)

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Someone fainted at Lakeview Residences. They're breathing okay now but look really pale. We're on Hill Road.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Magnolia Gardens [5 min], Maple Heights [6 min], Parkside Shopping Center [7 min], Southbound Overpass [11 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [2 min], Downtown Precinct [2 min], Lakeview Residences [3 min], Oak Avenue Shops [7 min]
Downtown Precinct (police_station) → Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Lakeview Residences [3 min], Oak Avenue Shops [6 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → Engine House No. 1 [2 min], Downtown Precinct [2 min], Lakeview Residences [2 min], Oak Avenue Shops [7 min]
Lakeview Residences (residential) → Engine House No. 1 [3 min], Downtown Precinct [3 min], Spring Meadow Estates [2 min], Southbound Overpass [14 min], Oak Avenue Shops [5 min]
Magnolia Gardens (residential) → City Central Hospital [5 min], Southbound Overpass [8 min], Maple Heights [9 min], Parkside Shopping Center [10 min]
Maple Heights (residential) → City Central Hospital [6 min], Magnolia Gardens [9 min], Parkside Shopping Center [2 min], Oak Avenue Shops [7 min]
Oak Avenue Shops (commercial) → Spring Meadow Estates [7 min], Maple Heights [7 min], Downtown Precinct [6 min], Parkside Shopping Center [6 min], Lakeview Residences [5 min], Engine House No. 1 [7 min]
Parkside Shopping Center (commercial) → City Central Hospital [7 min], Magnolia Gardens [10 min], Maple Heights [2 min], Oak Avenue Shops [6 min], Downtown Precinct [8 min]
Southbound Overpass (road_junction) → Lakeview Residences [14 min], Magnolia Gardens [8 min], City Central Hospital [11 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Multi-car pileup on Third Drive near Maple Heights! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Lakeview Residences            | sev 5 | ambulance_3 ETA 17 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Magnolia Gardens [5 min], Maple Heights [6 min], Parkside Shopping Center [7 min], Southbound Overpass [11 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [2 min], Downtown Precinct [2 min], Lakeview Residences [3 min], Oak Avenue Shops [7 min]
Downtown Precinct (police_station) → Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Lakeview Residences [3 min], Oak Avenue Shops [6 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → Engine House No. 1 [2 min], Downtown Precinct [2 min], Lakeview Residences [2 min], Oak Avenue Shops [7 min]
Lakeview Residences (residential) → Engine House No. 1 [3 min], Downtown Precinct [3 min], Spring Meadow Estates [2 min], Southbound Overpass [14 min], Oak Avenue Shops [5 min]
Magnolia Gardens (residential) → City Central Hospital [5 min], Southbound Overpass [8 min], Maple Heights [9 min], Parkside Shopping Center [10 min]
Maple Heights (residential) → City Central Hospital [6 min], Magnolia Gardens [9 min], Parkside Shopping Center [2 min], Oak Avenue Shops [7 min]
Oak Avenue Shops (commercial) → Spring Meadow Estates [7 min], Maple Heights [7 min], Downtown Precinct [6 min], Parkside Shopping Center [6 min], Lakeview Residences [5 min], Engine House No. 1 [7 min]
Parkside Shopping Center (commercial) → City Central Hospital [7 min], Magnolia Gardens [10 min], Maple Heights [2 min], Oak Avenue Shops [6 min], Downtown Precinct [8 min]
Southbound Overpass (road_junction) → Lakeview Residences [14 min], Magnolia Gardens [8 min], City Central Hospital [11 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Fender bender on Second Street near Parkside Shopping Center. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Lakeview Residences            | sev 5 | ambulance_3 ETA 17 min | opened step 1
EVT-0002 | accident   | Maple Heights                  | sev 3 | ambulance_4 ETA 6 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Magnolia Gardens [5 min], Maple Heights [6 min], Parkside Shopping Center [7 min], Southbound Overpass [11 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [2 min], Downtown Precinct [2 min], Lakeview Residences [3 min], Oak Avenue Shops [7 min]
Downtown Precinct (police_station) → Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Lakeview Residences [3 min], Oak Avenue Shops [6 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → Engine House No. 1 [2 min], Downtown Precinct [2 min], Lakeview Residences [2 min], Oak Avenue Shops [7 min]
Lakeview Residences (residential) → Engine House No. 1 [3 min], Downtown Precinct [3 min], Spring Meadow Estates [2 min], Southbound Overpass [14 min], Oak Avenue Shops [5 min]
Magnolia Gardens (residential) → City Central Hospital [5 min], Southbound Overpass [8 min], Maple Heights [9 min], Parkside Shopping Center [10 min]
Maple Heights (residential) → City Central Hospital [6 min], Magnolia Gardens [9 min], Parkside Shopping Center [2 min], Oak Avenue Shops [7 min]
Oak Avenue Shops (commercial) → Spring Meadow Estates [7 min], Maple Heights [7 min], Downtown Precinct [6 min], Parkside Shopping Center [6 min], Lakeview Residences [5 min], Engine House No. 1 [7 min]
Parkside Shopping Center (commercial) → City Central Hospital [7 min], Magnolia Gardens [10 min], Maple Heights [2 min], Oak Avenue Shops [6 min], Downtown Precinct [8 min]
Southbound Overpass (road_junction) → Lakeview Residences [14 min], Magnolia Gardens [8 min], City Central Hospital [11 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → ambulance ambulance_4

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_4", "from_event_id": "EVT-0002", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Hello, my neighbor fell and hurt her ankle at 277 Second Street. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Lakeview Residences            | sev 5 | ambulance_3 ETA 17 min | opened step 1
EVT-0002 | accident   | Maple Heights                  | sev 3 | UNASSIGNED | opened step 2
EVT-0003 | accident   | Parkside Shopping Center       | sev 4 | ambulance_4 ETA 7 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0003
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Magnolia Gardens [5 min], Maple Heights [6 min], Parkside Shopping Center [7 min], Southbound Overpass [11 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [2 min], Downtown Precinct [2 min], Lakeview Residences [3 min], Oak Avenue Shops [7 min]
Downtown Precinct (police_station) → Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Lakeview Residences [3 min], Oak Avenue Shops [6 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → Engine House No. 1 [2 min], Downtown Precinct [2 min], Lakeview Residences [2 min], Oak Avenue Shops [7 min]
Lakeview Residences (residential) → Engine House No. 1 [3 min], Downtown Precinct [3 min], Spring Meadow Estates [2 min], Southbound Overpass [14 min], Oak Avenue Shops [5 min]
Magnolia Gardens (residential) → City Central Hospital [5 min], Southbound Overpass [8 min], Maple Heights [9 min], Parkside Shopping Center [10 min]
Maple Heights (residential) → City Central Hospital [6 min], Magnolia Gardens [9 min], Parkside Shopping Center [2 min], Oak Avenue Shops [7 min]
Oak Avenue Shops (commercial) → Spring Meadow Estates [7 min], Maple Heights [7 min], Downtown Precinct [6 min], Parkside Shopping Center [6 min], Lakeview Residences [5 min], Engine House No. 1 [7 min]
Parkside Shopping Center (commercial) → City Central Hospital [7 min], Magnolia Gardens [10 min], Maple Heights [2 min], Oak Avenue Shops [6 min], Downtown Precinct [8 min]
Southbound Overpass (road_junction) → Lakeview Residences [14 min], Magnolia Gardens [8 min], City Central Hospital [11 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → ambulance ambulance_4
Step 3: CALL-0003 → ambulance ?

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_4", "from_event_id": "EVT-0003", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Fender bender on Third Avenue near Oak Avenue Shops. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Lakeview Residences            | sev 5 | ambulance_3 ETA 17 min | opened step 1
EVT-0002 | accident   | Maple Heights                  | sev 3 | UNASSIGNED | opened step 2
EVT-0003 | accident   | Parkside Shopping Center       | sev 4 | UNASSIGNED | opened step 3
EVT-0004 | medical    | Parkside Shopping Center       | sev 5 | ambulance_4 ETA 7 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Magnolia Gardens [5 min], Maple Heights [6 min], Parkside Shopping Center [7 min], Southbound Overpass [11 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [2 min], Downtown Precinct [2 min], Lakeview Residences [3 min], Oak Avenue Shops [7 min]
Downtown Precinct (police_station) → Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Lakeview Residences [3 min], Oak Avenue Shops [6 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → Engine House No. 1 [2 min], Downtown Precinct [2 min], Lakeview Residences [2 min], Oak Avenue Shops [7 min]
Lakeview Residences (residential) → Engine House No. 1 [3 min], Downtown Precinct [3 min], Spring Meadow Estates [2 min], Southbound Overpass [14 min], Oak Avenue Shops [5 min]
Magnolia Gardens (residential) → City Central Hospital [5 min], Southbound Overpass [8 min], Maple Heights [9 min], Parkside Shopping Center [10 min]
Maple Heights (residential) → City Central Hospital [6 min], Magnolia Gardens [9 min], Parkside Shopping Center [2 min], Oak Avenue Shops [7 min]
Oak Avenue Shops (commercial) → Spring Meadow Estates [7 min], Maple Heights [7 min], Downtown Precinct [6 min], Parkside Shopping Center [6 min], Lakeview Residences [5 min], Engine House No. 1 [7 min]
Parkside Shopping Center (commercial) → City Central Hospital [7 min], Magnolia Gardens [10 min], Maple Heights [2 min], Oak Avenue Shops [6 min], Downtown Precinct [8 min]
Southbound Overpass (road_junction) → Lakeview Residences [14 min], Magnolia Gardens [8 min], City Central Hospital [11 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_4
Step 3: CALL-0003 → ambulance ?
Step 4: CALL-0004 → ambulance ?

[Assistant] {"action_type": "hold", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
I just got mugged near Oak Avenue Shops! The guy ran towards Third Road. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Lakeview Residences            | sev 5 | ambulance_3 ETA 17 min | opened step 1
EVT-0002 | accident   | Maple Heights                  | sev 3 | UNASSIGNED | opened step 2
EVT-0003 | accident   | Parkside Shopping Center       | sev 4 | UNASSIGNED | opened step 3
EVT-0004 | medical    | Parkside Shopping Center       | sev 5 | ambulance_4 ETA 7 min | opened step 4
EVT-0005 | accident   | Oak Avenue Shops               | sev 5 | HELD → ambulance_4 | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Magnolia Gardens [5 min], Maple Heights [6 min], Parkside Shopping Center [7 min], Southbound Overpass [11 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [2 min], Downtown Precinct [2 min], Lakeview Residences [3 min], Oak Avenue Shops [7 min]
Downtown Precinct (police_station) → Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Lakeview Residences [3 min], Oak Avenue Shops [6 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → Engine House No. 1 [2 min], Downtown Precinct [2 min], Lakeview Residences [2 min], Oak Avenue Shops [7 min]
Lakeview Residences (residential) → Engine House No. 1 [3 min], Downtown Precinct [3 min], Spring Meadow Estates [2 min], Southbound Overpass [14 min], Oak Avenue Shops [5 min]
Magnolia Gardens (residential) → City Central Hospital [5 min], Southbound Overpass [8 min], Maple Heights [9 min], Parkside Shopping Center [10 min]
Maple Heights (residential) → City Central Hospital [6 min], Magnolia Gardens [9 min], Parkside Shopping Center [2 min], Oak Avenue Shops [7 min]
Oak Avenue Shops (commercial) → Spring Meadow Estates [7 min], Maple Heights [7 min], Downtown Precinct [6 min], Parkside Shopping Center [6 min], Lakeview Residences [5 min], Engine House No. 1 [7 min]
Parkside Shopping Center (commercial) → City Central Hospital [7 min], Magnolia Gardens [10 min], Maple Heights [2 min], Oak Avenue Shops [6 min], Downtown Precinct [8 min]
Southbound Overpass (road_junction) → Lakeview Residences [14 min], Magnolia Gardens [8 min], City Central Hospital [11 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ?
Step 4: CALL-0004 → ambulance ?
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_4)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Bad crash on Maple Road! Car flipped over near Magnolia Gardens. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Lakeview Residences            | sev 5 | ambulance_3 ETA 17 min | opened step 1
EVT-0003 | accident   | Parkside Shopping Center       | sev 4 | UNASSIGNED | opened step 3
EVT-0004 | medical    | Parkside Shopping Center       | sev 5 | ambulance_4 ETA 7 min | opened step 4
EVT-0005 | accident   | Oak Avenue Shops               | sev 5 | HELD → ambulance_4 | opened step 5
EVT-0006 | crime      | Oak Avenue Shops               | sev 3 | police_0 ETA 5 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Magnolia Gardens [5 min], Maple Heights [6 min], Parkside Shopping Center [7 min], Southbound Overpass [11 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [2 min], Downtown Precinct [2 min], Lakeview Residences [3 min], Oak Avenue Shops [7 min]
Downtown Precinct (police_station) → Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Lakeview Residences [3 min], Oak Avenue Shops [6 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → Engine House No. 1 [2 min], Downtown Precinct [2 min], Lakeview Residences [2 min], Oak Avenue Shops [7 min]
Lakeview Residences (residential) → Engine House No. 1 [3 min], Downtown Precinct [3 min], Spring Meadow Estates [2 min], Southbound Overpass [14 min], Oak Avenue Shops [5 min]
Magnolia Gardens (residential) → City Central Hospital [5 min], Southbound Overpass [8 min], Maple Heights [9 min], Parkside Shopping Center [10 min]
Maple Heights (residential) → City Central Hospital [6 min], Magnolia Gardens [9 min], Parkside Shopping Center [2 min], Oak Avenue Shops [7 min]
Oak Avenue Shops (commercial) → Spring Meadow Estates [7 min], Maple Heights [7 min], Downtown Precinct [6 min], Parkside Shopping Center [6 min], Lakeview Residences [5 min], Engine House No. 1 [7 min]
Parkside Shopping Center (commercial) → City Central Hospital [7 min], Magnolia Gardens [10 min], Maple Heights [2 min], Oak Avenue Shops [6 min], Downtown Precinct [8 min]
Southbound Overpass (road_junction) → Lakeview Residences [14 min], Magnolia Gardens [8 min], City Central Hospital [11 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → ambulance ?
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_4)
Step 6: CALL-0006 → police police_0

[Assistant] {"action_type": "hold", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Fender bender on Third Avenue near Oak Avenue Shops. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Lakeview Residences            | sev 5 | ambulance_3 ETA 17 min | opened step 1
EVT-0004 | medical    | Parkside Shopping Center       | sev 5 | ambulance_4 ETA 7 min | opened step 4
EVT-0005 | accident   | Oak Avenue Shops               | sev 5 | HELD → ambulance_4 | opened step 5
EVT-0006 | crime      | Oak Avenue Shops               | sev 3 | police_0 ETA 5 min | opened step 6
EVT-0007 | accident   | Magnolia Gardens               | sev 5 | HELD → ambulance_4 | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Magnolia Gardens [5 min], Maple Heights [6 min], Parkside Shopping Center [7 min], Southbound Overpass [11 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [2 min], Downtown Precinct [2 min], Lakeview Residences [3 min], Oak Avenue Shops [7 min]
Downtown Precinct (police_station) → Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Lakeview Residences [3 min], Oak Avenue Shops [6 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → Engine House No. 1 [2 min], Downtown Precinct [2 min], Lakeview Residences [2 min], Oak Avenue Shops [7 min]
Lakeview Residences (residential) → Engine House No. 1 [3 min], Downtown Precinct [3 min], Spring Meadow Estates [2 min], Southbound Overpass [14 min], Oak Avenue Shops [5 min]
Magnolia Gardens (residential) → City Central Hospital [5 min], Southbound Overpass [8 min], Maple Heights [9 min], Parkside Shopping Center [10 min]
Maple Heights (residential) → City Central Hospital [6 min], Magnolia Gardens [9 min], Parkside Shopping Center [2 min], Oak Avenue Shops [7 min]
Oak Avenue Shops (commercial) → Spring Meadow Estates [7 min], Maple Heights [7 min], Downtown Precinct [6 min], Parkside Shopping Center [6 min], Lakeview Residences [5 min], Engine House No. 1 [7 min]
Parkside Shopping Center (commercial) → City Central Hospital [7 min], Magnolia Gardens [10 min], Maple Heights [2 min], Oak Avenue Shops [6 min], Downtown Precinct [8 min]
Southbound Overpass (road_junction) → Lakeview Residences [14 min], Magnolia Gardens [8 min], City Central Hospital [11 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → HOLD (ambulance, waiting for ambulance_4)
Step 6: CALL-0006 → police police_0
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_4)

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
I just got mugged near Magnolia Gardens! The guy ran towards Third Drive. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Lakeview Residences            | sev 5 | ambulance_3 ETA 17 min | opened step 1
EVT-0004 | medical    | Parkside Shopping Center       | sev 5 | ambulance_4 ETA 7 min | opened step 4
EVT-0005 | accident   | Oak Avenue Shops               | sev 5 | HELD → ambulance_4 | opened step 5
EVT-0006 | crime      | Oak Avenue Shops               | sev 3 | police_0 ETA 5 min | opened step 6
EVT-0007 | accident   | Magnolia Gardens               | sev 5 | HELD → ambulance_4 | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Magnolia Gardens [5 min], Maple Heights [6 min], Parkside Shopping Center [7 min], Southbound Overpass [11 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [2 min], Downtown Precinct [2 min], Lakeview Residences [3 min], Oak Avenue Shops [7 min]
Downtown Precinct (police_station) → Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Lakeview Residences [3 min], Oak Avenue Shops [6 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → Engine House No. 1 [2 min], Downtown Precinct [2 min], Lakeview Residences [2 min], Oak Avenue Shops [7 min]
Lakeview Residences (residential) → Engine House No. 1 [3 min], Downtown Precinct [3 min], Spring Meadow Estates [2 min], Southbound Overpass [14 min], Oak Avenue Shops [5 min]
Magnolia Gardens (residential) → City Central Hospital [5 min], Southbound Overpass [8 min], Maple Heights [9 min], Parkside Shopping Center [10 min]
Maple Heights (residential) → City Central Hospital [6 min], Magnolia Gardens [9 min], Parkside Shopping Center [2 min], Oak Avenue Shops [7 min]
Oak Avenue Shops (commercial) → Spring Meadow Estates [7 min], Maple Heights [7 min], Downtown Precinct [6 min], Parkside Shopping Center [6 min], Lakeview Residences [5 min], Engine House No. 1 [7 min]
Parkside Shopping Center (commercial) → City Central Hospital [7 min], Magnolia Gardens [10 min], Maple Heights [2 min], Oak Avenue Shops [6 min], Downtown Precinct [8 min]
Southbound Overpass (road_junction) → Lakeview Residences [14 min], Magnolia Gardens [8 min], City Central Hospital [11 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → police police_0
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_4)
Step 8: CALL-0008 → Duplicate of EVT-0005

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
I just got mugged near Lakeview Residences! The guy ran towards Third Road. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Lakeview Residences            | sev 5 | ambulance_3 ETA 17 min | opened step 1
EVT-0004 | medical    | Parkside Shopping Center       | sev 5 | ambulance_4 ETA 7 min | opened step 4
EVT-0005 | accident   | Oak Avenue Shops               | sev 5 | HELD → ambulance_4 | opened step 5
EVT-0006 | crime      | Oak Avenue Shops               | sev 3 | police_0 ETA 5 min | opened step 6
EVT-0007 | accident   | Magnolia Gardens               | sev 5 | HELD → ambulance_4 | opened step 7
EVT-0008 | crime      | Magnolia Gardens               | sev 2 | police_1 ETA 17 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0008
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Magnolia Gardens [5 min], Maple Heights [6 min], Parkside Shopping Center [7 min], Southbound Overpass [11 min]
Engine House No. 1 (fire_station) → Spring Meadow Estates [2 min], Downtown Precinct [2 min], Lakeview Residences [3 min], Oak Avenue Shops [7 min]
Downtown Precinct (police_station) → Engine House No. 1 [2 min], Spring Meadow Estates [2 min], Lakeview Residences [3 min], Oak Avenue Shops [6 min], Parkside Shopping Center [8 min]
Spring Meadow Estates (residential) → Engine House No. 1 [2 min], Downtown Precinct [2 min], Lakeview Residences [2 min], Oak Avenue Shops [7 min]
Lakeview Residences (residential) → Engine House No. 1 [3 min], Downtown Precinct [3 min], Spring Meadow Estates [2 min], Southbound Overpass [14 min], Oak Avenue Shops [5 min]
Magnolia Gardens (residential) → City Central Hospital [5 min], Southbound Overpass [8 min], Maple Heights [9 min], Parkside Shopping Center [10 min]
Maple Heights (residential) → City Central Hospital [6 min], Magnolia Gardens [9 min], Parkside Shopping Center [2 min], Oak Avenue Shops [7 min]
Oak Avenue Shops (commercial) → Spring Meadow Estates [7 min], Maple Heights [7 min], Downtown Precinct [6 min], Parkside Shopping Center [6 min], Lakeview Residences [5 min], Engine House No. 1 [7 min]
Parkside Shopping Center (commercial) → City Central Hospital [7 min], Magnolia Gardens [10 min], Maple Heights [2 min], Oak Avenue Shops [6 min], Downtown Precinct [8 min]
Southbound Overpass (road_junction) → Lakeview Residences [14 min], Magnolia Gardens [8 min], City Central Hospital [11 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → HOLD (ambulance, waiting for ambulance_4)
Step 8: CALL-0008 → Duplicate of EVT-0005
Step 9: CALL-0009 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Someone's not breathing at Elmwood Terrace! A bystander is doing CPR. Please send an ambulance to Third Avenue immediately!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Precinct [6 min], Riverside Market [8 min], Magnolia Gardens [6 min], Westside Fire Department [9 min]
Westside Fire Department (fire_station) → Riverside Market [4 min], Downtown Precinct [5 min], Riverside General Hospital [9 min], Eastgate Roundabout [14 min]
Downtown Precinct (police_station) → Riverside General Hospital [6 min], Westside Fire Department [5 min], Riverside Market [6 min], Magnolia Gardens [11 min], Elmwood Terrace [18 min]
Sunset Villas (residential) → Elmwood Terrace [2 min], Birchwood Place [3 min], Magnolia Gardens [7 min]
Elmwood Terrace (residential) → Downtown Precinct [18 min], Sunset Villas [2 min], Birchwood Place [3 min], Magnolia Gardens [5 min], Eastgate Roundabout [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [6 min], Downtown Precinct [11 min], Sunset Villas [7 min], Elmwood Terrace [5 min], Birchwood Place [2 min], Eastgate Roundabout [7 min]
Birchwood Place (residential) → Sunset Villas [3 min], Elmwood Terrace [3 min], Magnolia Gardens [2 min], Eastgate Roundabout [7 min]
Riverside Market (commercial) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Downtown Precinct [6 min]
Eastgate Roundabout (road_junction) → Westside Fire Department [14 min], Elmwood Terrace [10 min], Birchwood Place [7 min], Magnolia Gardens [7 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Someone's not breathing at Elmwood Terrace! A bystander is doing CPR. Please send an ambulance to Third Avenue immediately!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Elmwood Terrace                | sev 2 | ambulance_3 ETA 11 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Precinct [6 min], Riverside Market [8 min], Magnolia Gardens [6 min], Westside Fire Department [9 min]
Westside Fire Department (fire_station) → Riverside Market [4 min], Downtown Precinct [5 min], Riverside General Hospital [9 min], Eastgate Roundabout [14 min]
Downtown Precinct (police_station) → Riverside General Hospital [6 min], Westside Fire Department [5 min], Riverside Market [6 min], Magnolia Gardens [11 min], Elmwood Terrace [18 min]
Sunset Villas (residential) → Elmwood Terrace [2 min], Birchwood Place [3 min], Magnolia Gardens [7 min]
Elmwood Terrace (residential) → Downtown Precinct [18 min], Sunset Villas [2 min], Birchwood Place [3 min], Magnolia Gardens [5 min], Eastgate Roundabout [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [6 min], Downtown Precinct [11 min], Sunset Villas [7 min], Elmwood Terrace [5 min], Birchwood Place [2 min], Eastgate Roundabout [7 min]
Birchwood Place (residential) → Sunset Villas [3 min], Elmwood Terrace [3 min], Magnolia Gardens [2 min], Eastgate Roundabout [7 min]
Riverside Market (commercial) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Downtown Precinct [6 min]
Eastgate Roundabout (road_junction) → Westside Fire Department [14 min], Elmwood Terrace [10 min], Birchwood Place [7 min], Magnolia Gardens [7 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Someone's not breathing at Elmwood Terrace! A bystander is doing CPR. Please send an ambulance to Third Avenue immediately!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Elmwood Terrace                | sev 2 | ambulance_3 ETA 11 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Precinct [6 min], Riverside Market [8 min], Magnolia Gardens [6 min], Westside Fire Department [9 min]
Westside Fire Department (fire_station) → Riverside Market [4 min], Downtown Precinct [5 min], Riverside General Hospital [9 min], Eastgate Roundabout [14 min]
Downtown Precinct (police_station) → Riverside General Hospital [6 min], Westside Fire Department [5 min], Riverside Market [6 min], Magnolia Gardens [11 min], Elmwood Terrace [18 min]
Sunset Villas (residential) → Elmwood Terrace [2 min], Birchwood Place [3 min], Magnolia Gardens [7 min]
Elmwood Terrace (residential) → Downtown Precinct [18 min], Sunset Villas [2 min], Birchwood Place [3 min], Magnolia Gardens [5 min], Eastgate Roundabout [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [6 min], Downtown Precinct [11 min], Sunset Villas [7 min], Elmwood Terrace [5 min], Birchwood Place [2 min], Eastgate Roundabout [7 min]
Birchwood Place (residential) → Sunset Villas [3 min], Elmwood Terrace [3 min], Magnolia Gardens [2 min], Eastgate Roundabout [7 min]
Riverside Market (commercial) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Downtown Precinct [6 min]
Eastgate Roundabout (road_junction) → Westside Fire Department [14 min], Elmwood Terrace [10 min], Birchwood Place [7 min], Magnolia Gardens [7 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 681 Third Avenue, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Elmwood Terrace                | sev 2 | ambulance_3 ETA 11 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Precinct [6 min], Riverside Market [8 min], Magnolia Gardens [6 min], Westside Fire Department [9 min]
Westside Fire Department (fire_station) → Riverside Market [4 min], Downtown Precinct [5 min], Riverside General Hospital [9 min], Eastgate Roundabout [14 min]
Downtown Precinct (police_station) → Riverside General Hospital [6 min], Westside Fire Department [5 min], Riverside Market [6 min], Magnolia Gardens [11 min], Elmwood Terrace [18 min]
Sunset Villas (residential) → Elmwood Terrace [2 min], Birchwood Place [3 min], Magnolia Gardens [7 min]
Elmwood Terrace (residential) → Downtown Precinct [18 min], Sunset Villas [2 min], Birchwood Place [3 min], Magnolia Gardens [5 min], Eastgate Roundabout [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [6 min], Downtown Precinct [11 min], Sunset Villas [7 min], Elmwood Terrace [5 min], Birchwood Place [2 min], Eastgate Roundabout [7 min]
Birchwood Place (residential) → Sunset Villas [3 min], Elmwood Terrace [3 min], Magnolia Gardens [2 min], Eastgate Roundabout [7 min]
Riverside Market (commercial) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Downtown Precinct [6 min]
Eastgate Roundabout (road_junction) → Westside Fire Department [14 min], Elmwood Terrace [10 min], Birchwood Place [7 min], Magnolia Gardens [7 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
There's a man having chest pains at 572 Third Avenue. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Elmwood Terrace                | sev 2 | ambulance_3 ETA 11 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Precinct [6 min], Riverside Market [8 min], Magnolia Gardens [6 min], Westside Fire Department [9 min]
Westside Fire Department (fire_station) → Riverside Market [4 min], Downtown Precinct [5 min], Riverside General Hospital [9 min], Eastgate Roundabout [14 min]
Downtown Precinct (police_station) → Riverside General Hospital [6 min], Westside Fire Department [5 min], Riverside Market [6 min], Magnolia Gardens [11 min], Elmwood Terrace [18 min]
Sunset Villas (residential) → Elmwood Terrace [2 min], Birchwood Place [3 min], Magnolia Gardens [7 min]
Elmwood Terrace (residential) → Downtown Precinct [18 min], Sunset Villas [2 min], Birchwood Place [3 min], Magnolia Gardens [5 min], Eastgate Roundabout [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [6 min], Downtown Precinct [11 min], Sunset Villas [7 min], Elmwood Terrace [5 min], Birchwood Place [2 min], Eastgate Roundabout [7 min]
Birchwood Place (residential) → Sunset Villas [3 min], Elmwood Terrace [3 min], Magnolia Gardens [2 min], Eastgate Roundabout [7 min]
Riverside Market (commercial) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Downtown Precinct [6 min]
Eastgate Roundabout (road_junction) → Westside Fire Department [14 min], Elmwood Terrace [10 min], Birchwood Place [7 min], Magnolia Gardens [7 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → Duplicate of EVT-0001
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Hi, I think I see some smoke coming from behind Sunset Villas. It might be nothing but thought I should call.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Elmwood Terrace                | sev 2 | ambulance_3 ETA 11 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Precinct [6 min], Riverside Market [8 min], Magnolia Gardens [6 min], Westside Fire Department [9 min]
Westside Fire Department (fire_station) → Riverside Market [4 min], Downtown Precinct [5 min], Riverside General Hospital [9 min], Eastgate Roundabout [14 min]
Downtown Precinct (police_station) → Riverside General Hospital [6 min], Westside Fire Department [5 min], Riverside Market [6 min], Magnolia Gardens [11 min], Elmwood Terrace [18 min]
Sunset Villas (residential) → Elmwood Terrace [2 min], Birchwood Place [3 min], Magnolia Gardens [7 min]
Elmwood Terrace (residential) → Downtown Precinct [18 min], Sunset Villas [2 min], Birchwood Place [3 min], Magnolia Gardens [5 min], Eastgate Roundabout [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [6 min], Downtown Precinct [11 min], Sunset Villas [7 min], Elmwood Terrace [5 min], Birchwood Place [2 min], Eastgate Roundabout [7 min]
Birchwood Place (residential) → Sunset Villas [3 min], Elmwood Terrace [3 min], Magnolia Gardens [2 min], Eastgate Roundabout [7 min]
Riverside Market (commercial) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Downtown Precinct [6 min]
Eastgate Roundabout (road_junction) → Westside Fire Department [14 min], Elmwood Terrace [10 min], Birchwood Place [7 min], Magnolia Gardens [7 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Someone's not breathing at Elmwood Terrace! A bystander is doing CPR. Please send an ambulance to Third Avenue immediately!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Elmwood Terrace                | sev 2 | ambulance_3 ETA 11 min | opened step 1
EVT-0002 | fire       | Sunset Villas                  | sev 4 | fire_5 ETA 20 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0002
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Downtown Precinct [6 min], Riverside Market [8 min], Magnolia Gardens [6 min], Westside Fire Department [9 min]
Westside Fire Department (fire_station) → Riverside Market [4 min], Downtown Precinct [5 min], Riverside General Hospital [9 min], Eastgate Roundabout [14 min]
Downtown Precinct (police_station) → Riverside General Hospital [6 min], Westside Fire Department [5 min], Riverside Market [6 min], Magnolia Gardens [11 min], Elmwood Terrace [18 min]
Sunset Villas (residential) → Elmwood Terrace [2 min], Birchwood Place [3 min], Magnolia Gardens [7 min]
Elmwood Terrace (residential) → Downtown Precinct [18 min], Sunset Villas [2 min], Birchwood Place [3 min], Magnolia Gardens [5 min], Eastgate Roundabout [10 min]
Magnolia Gardens (residential) → Riverside General Hospital [6 min], Downtown Precinct [11 min], Sunset Villas [7 min], Elmwood Terrace [5 min], Birchwood Place [2 min], Eastgate Roundabout [7 min]
Birchwood Place (residential) → Sunset Villas [3 min], Elmwood Terrace [3 min], Magnolia Gardens [2 min], Eastgate Roundabout [7 min]
Riverside Market (commercial) → Riverside General Hospital [8 min], Westside Fire Department [4 min], Downtown Precinct [6 min]
Eastgate Roundabout (road_junction) → Westside Fire Department [14 min], Elmwood Terrace [10 min], Birchwood Place [7 min], Magnolia Gardens [7 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → fire fire_5

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}