[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Someone's not breathing at Downtown Mall! A bystander is doing CPR. Please send an ambulance to Oak Road immediately!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Hilltop Manor                  | sev 4 | fire_4 ETA 16 min | opened step 1
EVT-0002 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 6 min | opened step 6
EVT-0003 | fire       | Pinecrest Homes                | sev 3 | fire_5 ETA 13 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Elmwood Terrace [2 min], Westside Fire Department [3 min], Pinecrest Homes [11 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Elmwood Terrace [4 min], Metro Police HQ [9 min]
Metro Police HQ (police_station) → Westside Fire Department [9 min], Southbound Overpass [4 min], Downtown Mall [4 min], Pinecrest Homes [7 min], Hilltop Manor [8 min]
Hilltop Manor (residential) → Downtown Mall [5 min], Southbound Overpass [5 min], Pinecrest Homes [4 min], Metro Police HQ [8 min]
Elmwood Terrace (residential) → Riverside General Hospital [2 min], Westside Fire Department [4 min], Southbound Overpass [9 min], Pinecrest Homes [14 min]
Pinecrest Homes (residential) → Riverside General Hospital [11 min], Metro Police HQ [7 min], Hilltop Manor [4 min], Elmwood Terrace [14 min], Downtown Mall [2 min], Southbound Overpass [6 min]
Downtown Mall (commercial) → Metro Police HQ [4 min], Hilltop Manor [5 min], Pinecrest Homes [2 min], Southbound Overpass [3 min]
Southbound Overpass (road_junction) → Metro Police HQ [4 min], Hilltop Manor [5 min], Elmwood Terrace [9 min], Pinecrest Homes [6 min], Downtown Mall [3 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0002
Step 8: CALL-0008 → fire fire_5
Step 9: CALL-0009 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 572 Oak Road, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Hilltop Manor                  | sev 4 | fire_4 ETA 16 min | opened step 1
EVT-0002 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 6 min | opened step 6
EVT-0003 | fire       | Pinecrest Homes                | sev 3 | fire_5 ETA 13 min | opened step 8
EVT-0004 | medical    | Downtown Mall                  | sev 5 | ambulance_2 ETA 13 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Elmwood Terrace [2 min], Westside Fire Department [3 min], Pinecrest Homes [11 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Elmwood Terrace [4 min], Metro Police HQ [9 min]
Metro Police HQ (police_station) → Westside Fire Department [9 min], Southbound Overpass [4 min], Downtown Mall [4 min], Pinecrest Homes [7 min], Hilltop Manor [8 min]
Hilltop Manor (residential) → Downtown Mall [5 min], Southbound Overpass [5 min], Pinecrest Homes [4 min], Metro Police HQ [8 min]
Elmwood Terrace (residential) → Riverside General Hospital [2 min], Westside Fire Department [4 min], Southbound Overpass [9 min], Pinecrest Homes [14 min]
Pinecrest Homes (residential) → Riverside General Hospital [11 min], Metro Police HQ [7 min], Hilltop Manor [4 min], Elmwood Terrace [14 min], Downtown Mall [2 min], Southbound Overpass [6 min]
Downtown Mall (commercial) → Metro Police HQ [4 min], Hilltop Manor [5 min], Pinecrest Homes [2 min], Southbound Overpass [3 min]
Southbound Overpass (road_junction) → Metro Police HQ [4 min], Hilltop Manor [5 min], Elmwood Terrace [9 min], Pinecrest Homes [6 min], Downtown Mall [3 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → fire fire_5
Step 9: CALL-0009 → Duplicate of EVT-0001
Step 10: CALL-0010 → ambulance ambulance_2

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
Building's on fire on Pine Lane near Pinecrest Homes! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Hilltop Manor                  | sev 4 | fire_4 ETA 16 min | opened step 1
EVT-0002 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 6 min | opened step 6
EVT-0003 | fire       | Pinecrest Homes                | sev 3 | fire_5 ETA 13 min | opened step 8
EVT-0004 | medical    | Downtown Mall                  | sev 5 | ambulance_2 ETA 13 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Pinecrest Homes                | ON_SCENE → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Elmwood Terrace [2 min], Westside Fire Department [3 min], Pinecrest Homes [11 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Elmwood Terrace [4 min], Metro Police HQ [9 min]
Metro Police HQ (police_station) → Westside Fire Department [9 min], Southbound Overpass [4 min], Downtown Mall [4 min], Pinecrest Homes [7 min], Hilltop Manor [8 min]
Hilltop Manor (residential) → Downtown Mall [5 min], Southbound Overpass [5 min], Pinecrest Homes [4 min], Metro Police HQ [8 min]
Elmwood Terrace (residential) → Riverside General Hospital [2 min], Westside Fire Department [4 min], Southbound Overpass [9 min], Pinecrest Homes [14 min]
Pinecrest Homes (residential) → Riverside General Hospital [11 min], Metro Police HQ [7 min], Hilltop Manor [4 min], Elmwood Terrace [14 min], Downtown Mall [2 min], Southbound Overpass [6 min]
Downtown Mall (commercial) → Metro Police HQ [4 min], Hilltop Manor [5 min], Pinecrest Homes [2 min], Southbound Overpass [3 min]
Southbound Overpass (road_junction) → Metro Police HQ [4 min], Hilltop Manor [5 min], Elmwood Terrace [9 min], Pinecrest Homes [6 min], Downtown Mall [3 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → Duplicate of EVT-0001
Step 10: CALL-0010 → ambulance ambulance_2
Step 11: CALL-0011 → Duplicate of EVT-0004

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Active shooter at Pinecrest Homes! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Hilltop Manor                  | sev 4 | fire_4 ETA 16 min | opened step 1
EVT-0002 | crime      | Pinecrest Homes                | sev 2 | police_0 ETA 6 min | opened step 6
EVT-0003 | fire       | Pinecrest Homes                | sev 3 | fire_5 ETA 13 min | opened step 8
EVT-0004 | medical    | Downtown Mall                  | sev 5 | ambulance_2 ETA 13 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Pinecrest Homes                | ON_SCENE → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Elmwood Terrace [2 min], Westside Fire Department [3 min], Pinecrest Homes [11 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Elmwood Terrace [4 min], Metro Police HQ [9 min]
Metro Police HQ (police_station) → Westside Fire Department [9 min], Southbound Overpass [4 min], Downtown Mall [4 min], Pinecrest Homes [7 min], Hilltop Manor [8 min]
Hilltop Manor (residential) → Downtown Mall [5 min], Southbound Overpass [5 min], Pinecrest Homes [4 min], Metro Police HQ [8 min]
Elmwood Terrace (residential) → Riverside General Hospital [2 min], Westside Fire Department [4 min], Southbound Overpass [9 min], Pinecrest Homes [14 min]
Pinecrest Homes (residential) → Riverside General Hospital [11 min], Metro Police HQ [7 min], Hilltop Manor [4 min], Elmwood Terrace [14 min], Downtown Mall [2 min], Southbound Overpass [6 min]
Downtown Mall (commercial) → Metro Police HQ [4 min], Hilltop Manor [5 min], Pinecrest Homes [2 min], Southbound Overpass [3 min]
Southbound Overpass (road_junction) → Metro Police HQ [4 min], Hilltop Manor [5 min], Elmwood Terrace [9 min], Pinecrest Homes [6 min], Downtown Mall [3 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → ambulance ambulance_2
Step 11: CALL-0011 → Duplicate of EVT-0004
Step 12: CALL-0012 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Oh god, the whole kitchen is on fire at 225 Pine Lane! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Hilltop Manor                  | sev 4 | fire_4 ETA 16 min | opened step 1
EVT-0003 | fire       | Pinecrest Homes                | sev 3 | fire_5 ETA 13 min | opened step 8
EVT-0004 | medical    | Downtown Mall                  | sev 5 | ambulance_2 ETA 13 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Pinecrest Homes                | RETURNING → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Elmwood Terrace [2 min], Westside Fire Department [3 min], Pinecrest Homes [11 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Elmwood Terrace [4 min], Metro Police HQ [9 min]
Metro Police HQ (police_station) → Westside Fire Department [9 min], Southbound Overpass [4 min], Downtown Mall [4 min], Pinecrest Homes [7 min], Hilltop Manor [8 min]
Hilltop Manor (residential) → Downtown Mall [5 min], Southbound Overpass [5 min], Pinecrest Homes [4 min], Metro Police HQ [8 min]
Elmwood Terrace (residential) → Riverside General Hospital [2 min], Westside Fire Department [4 min], Southbound Overpass [9 min], Pinecrest Homes [14 min]
Pinecrest Homes (residential) → Riverside General Hospital [11 min], Metro Police HQ [7 min], Hilltop Manor [4 min], Elmwood Terrace [14 min], Downtown Mall [2 min], Southbound Overpass [6 min]
Downtown Mall (commercial) → Metro Police HQ [4 min], Hilltop Manor [5 min], Pinecrest Homes [2 min], Southbound Overpass [3 min]
Southbound Overpass (road_junction) → Metro Police HQ [4 min], Hilltop Manor [5 min], Elmwood Terrace [9 min], Pinecrest Homes [6 min], Downtown Mall [3 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0004
Step 12: CALL-0012 → Duplicate of EVT-0003
Step 13: CALL-0013 → Duplicate of EVT-0002

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
A cyclist got hit by a car near Pinecrest Homes. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0001 | fire       | Hilltop Manor                  | sev 4 | fire_4 ETA 16 min | opened step 1
EVT-0003 | fire       | Pinecrest Homes                | sev 3 | fire_5 ETA 13 min | opened step 8
EVT-0004 | medical    | Downtown Mall                  | sev 5 | ambulance_2 ETA 13 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Pinecrest Homes                | RETURNING → EVT-0002
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0001
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0003
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Elmwood Terrace [2 min], Westside Fire Department [3 min], Pinecrest Homes [11 min]
Westside Fire Department (fire_station) → Riverside General Hospital [3 min], Elmwood Terrace [4 min], Metro Police HQ [9 min]
Metro Police HQ (police_station) → Westside Fire Department [9 min], Southbound Overpass [4 min], Downtown Mall [4 min], Pinecrest Homes [7 min], Hilltop Manor [8 min]
Hilltop Manor (residential) → Downtown Mall [5 min], Southbound Overpass [5 min], Pinecrest Homes [4 min], Metro Police HQ [8 min]
Elmwood Terrace (residential) → Riverside General Hospital [2 min], Westside Fire Department [4 min], Southbound Overpass [9 min], Pinecrest Homes [14 min]
Pinecrest Homes (residential) → Riverside General Hospital [11 min], Metro Police HQ [7 min], Hilltop Manor [4 min], Elmwood Terrace [14 min], Downtown Mall [2 min], Southbound Overpass [6 min]
Downtown Mall (commercial) → Metro Police HQ [4 min], Hilltop Manor [5 min], Pinecrest Homes [2 min], Southbound Overpass [3 min]
Southbound Overpass (road_junction) → Metro Police HQ [4 min], Hilltop Manor [5 min], Elmwood Terrace [9 min], Pinecrest Homes [6 min], Downtown Mall [3 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → Duplicate of EVT-0003
Step 13: CALL-0013 → Duplicate of EVT-0002
Step 14: CALL-0014 → Duplicate of EVT-0003

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's a break-in happening right now at 940 Lake Street. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Westside Fire Department       | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [2 min], Parkside Shopping Center [2 min], Birchwood Place [5 min], Westside Fire Department [6 min], Spring Meadow Estates [4 min], Pinecrest Homes [4 min]
Westside Fire Department (fire_station) → Pinecrest Homes [2 min], St. Mary's Medical Center [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [10 min], Metro Police HQ [16 min], Cedar Park Village [10 min]
Metro Police HQ (police_station) → Birchwood Place [8 min], Cedar Park Village [8 min], Spring Meadow Estates [9 min], Westside Fire Department [16 min], Eastgate Roundabout [9 min]
Spring Meadow Estates (residential) → Westside Fire Department [10 min], Metro Police HQ [9 min], Parkside Shopping Center [2 min], Cedar Park Village [5 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [4 min], Pinecrest Homes [7 min]
Birchwood Place (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [2 min]
Pinecrest Homes (residential) → Westside Fire Department [2 min], St. Mary's Medical Center [4 min], Eastgate Roundabout [6 min], Spring Meadow Estates [7 min]
Cedar Park Village (residential) → Metro Police HQ [8 min], Spring Meadow Estates [5 min], Parkside Shopping Center [6 min], Westside Fire Department [10 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [2 min], Birchwood Place [4 min], Cedar Park Village [6 min], Eastgate Roundabout [1 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Spring Meadow Estates [5 min], Birchwood Place [2 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min], Metro Police HQ [9 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Someone's not breathing at Cedar Park Village! A bystander is doing CPR. Please send an ambulance to Elm Boulevard immediately!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Parkside Shopping Center       | sev 2 | police_0 ETA 10 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Westside Fire Department       | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [2 min], Parkside Shopping Center [2 min], Birchwood Place [5 min], Westside Fire Department [6 min], Spring Meadow Estates [4 min], Pinecrest Homes [4 min]
Westside Fire Department (fire_station) → Pinecrest Homes [2 min], St. Mary's Medical Center [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [10 min], Metro Police HQ [16 min], Cedar Park Village [10 min]
Metro Police HQ (police_station) → Birchwood Place [8 min], Cedar Park Village [8 min], Spring Meadow Estates [9 min], Westside Fire Department [16 min], Eastgate Roundabout [9 min]
Spring Meadow Estates (residential) → Westside Fire Department [10 min], Metro Police HQ [9 min], Parkside Shopping Center [2 min], Cedar Park Village [5 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [4 min], Pinecrest Homes [7 min]
Birchwood Place (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [2 min]
Pinecrest Homes (residential) → Westside Fire Department [2 min], St. Mary's Medical Center [4 min], Eastgate Roundabout [6 min], Spring Meadow Estates [7 min]
Cedar Park Village (residential) → Metro Police HQ [8 min], Spring Meadow Estates [5 min], Parkside Shopping Center [6 min], Westside Fire Department [10 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [2 min], Birchwood Place [4 min], Cedar Park Village [6 min], Eastgate Roundabout [1 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Spring Meadow Estates [5 min], Birchwood Place [2 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min], Metro Police HQ [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
I'd like to report a shoplifter at Pinecrest Homes on Second Boulevard. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Parkside Shopping Center       | sev 2 | police_0 ETA 10 min | opened step 1
EVT-0002 | medical    | Cedar Park Village             | sev 2 | ambulance_2 ETA 8 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Westside Fire Department       | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [2 min], Parkside Shopping Center [2 min], Birchwood Place [5 min], Westside Fire Department [6 min], Spring Meadow Estates [4 min], Pinecrest Homes [4 min]
Westside Fire Department (fire_station) → Pinecrest Homes [2 min], St. Mary's Medical Center [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [10 min], Metro Police HQ [16 min], Cedar Park Village [10 min]
Metro Police HQ (police_station) → Birchwood Place [8 min], Cedar Park Village [8 min], Spring Meadow Estates [9 min], Westside Fire Department [16 min], Eastgate Roundabout [9 min]
Spring Meadow Estates (residential) → Westside Fire Department [10 min], Metro Police HQ [9 min], Parkside Shopping Center [2 min], Cedar Park Village [5 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [4 min], Pinecrest Homes [7 min]
Birchwood Place (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [2 min]
Pinecrest Homes (residential) → Westside Fire Department [2 min], St. Mary's Medical Center [4 min], Eastgate Roundabout [6 min], Spring Meadow Estates [7 min]
Cedar Park Village (residential) → Metro Police HQ [8 min], Spring Meadow Estates [5 min], Parkside Shopping Center [6 min], Westside Fire Department [10 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [2 min], Birchwood Place [4 min], Cedar Park Village [6 min], Eastgate Roundabout [1 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Spring Meadow Estates [5 min], Birchwood Place [2 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min], Metro Police HQ [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's a fight outside Parkside Shopping Center on Lake Street. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Parkside Shopping Center       | sev 2 | police_0 ETA 10 min | opened step 1
EVT-0002 | medical    | Cedar Park Village             | sev 2 | ambulance_2 ETA 8 min | opened step 2
EVT-0003 | crime      | Pinecrest Homes                | sev 2 | police_1 ETA 15 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Westside Fire Department       | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [2 min], Parkside Shopping Center [2 min], Birchwood Place [5 min], Westside Fire Department [6 min], Spring Meadow Estates [4 min], Pinecrest Homes [4 min]
Westside Fire Department (fire_station) → Pinecrest Homes [2 min], St. Mary's Medical Center [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [10 min], Metro Police HQ [16 min], Cedar Park Village [10 min]
Metro Police HQ (police_station) → Birchwood Place [8 min], Cedar Park Village [8 min], Spring Meadow Estates [9 min], Westside Fire Department [16 min], Eastgate Roundabout [9 min]
Spring Meadow Estates (residential) → Westside Fire Department [10 min], Metro Police HQ [9 min], Parkside Shopping Center [2 min], Cedar Park Village [5 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [4 min], Pinecrest Homes [7 min]
Birchwood Place (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [2 min]
Pinecrest Homes (residential) → Westside Fire Department [2 min], St. Mary's Medical Center [4 min], Eastgate Roundabout [6 min], Spring Meadow Estates [7 min]
Cedar Park Village (residential) → Metro Police HQ [8 min], Spring Meadow Estates [5 min], Parkside Shopping Center [6 min], Westside Fire Department [10 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [2 min], Birchwood Place [4 min], Cedar Park Village [6 min], Eastgate Roundabout [1 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Spring Meadow Estates [5 min], Birchwood Place [2 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min], Metro Police HQ [9 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → ambulance ambulance_2
Step 3: CALL-0003 → police police_1

[Assistant] {"action_type": "duplicate", "severity_pred": 2, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Fender bender on Third Drive near Spring Meadow Estates. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Parkside Shopping Center       | sev 2 | police_0 ETA 10 min | opened step 1
EVT-0002 | medical    | Cedar Park Village             | sev 2 | ambulance_2 ETA 8 min | opened step 2
EVT-0003 | crime      | Pinecrest Homes                | sev 2 | police_1 ETA 15 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
fire_4          | fire       | Westside Fire Department       | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [2 min], Parkside Shopping Center [2 min], Birchwood Place [5 min], Westside Fire Department [6 min], Spring Meadow Estates [4 min], Pinecrest Homes [4 min]
Westside Fire Department (fire_station) → Pinecrest Homes [2 min], St. Mary's Medical Center [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [10 min], Metro Police HQ [16 min], Cedar Park Village [10 min]
Metro Police HQ (police_station) → Birchwood Place [8 min], Cedar Park Village [8 min], Spring Meadow Estates [9 min], Westside Fire Department [16 min], Eastgate Roundabout [9 min]
Spring Meadow Estates (residential) → Westside Fire Department [10 min], Metro Police HQ [9 min], Parkside Shopping Center [2 min], Cedar Park Village [5 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [4 min], Pinecrest Homes [7 min]
Birchwood Place (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [2 min]
Pinecrest Homes (residential) → Westside Fire Department [2 min], St. Mary's Medical Center [4 min], Eastgate Roundabout [6 min], Spring Meadow Estates [7 min]
Cedar Park Village (residential) → Metro Police HQ [8 min], Spring Meadow Estates [5 min], Parkside Shopping Center [6 min], Westside Fire Department [10 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [2 min], Birchwood Place [4 min], Cedar Park Village [6 min], Eastgate Roundabout [1 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Spring Meadow Estates [5 min], Birchwood Place [2 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min], Metro Police HQ [9 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_2
Step 3: CALL-0003 → police police_1
Step 4: CALL-0004 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Building's on fire on Lake Street near Parkside Shopping Center! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Parkside Shopping Center       | sev 2 | police_0 ETA 10 min | opened step 1
EVT-0002 | medical    | Cedar Park Village             | sev 2 | ambulance_2 ETA 8 min | opened step 2
EVT-0003 | crime      | Pinecrest Homes                | sev 2 | police_1 ETA 15 min | opened step 3
EVT-0004 | accident   | Spring Meadow Estates          | sev 4 | ambulance_3 ETA 3 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_4          | fire       | Westside Fire Department       | FREE
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [2 min], Parkside Shopping Center [2 min], Birchwood Place [5 min], Westside Fire Department [6 min], Spring Meadow Estates [4 min], Pinecrest Homes [4 min]
Westside Fire Department (fire_station) → Pinecrest Homes [2 min], St. Mary's Medical Center [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [10 min], Metro Police HQ [16 min], Cedar Park Village [10 min]
Metro Police HQ (police_station) → Birchwood Place [8 min], Cedar Park Village [8 min], Spring Meadow Estates [9 min], Westside Fire Department [16 min], Eastgate Roundabout [9 min]
Spring Meadow Estates (residential) → Westside Fire Department [10 min], Metro Police HQ [9 min], Parkside Shopping Center [2 min], Cedar Park Village [5 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [4 min], Pinecrest Homes [7 min]
Birchwood Place (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [2 min]
Pinecrest Homes (residential) → Westside Fire Department [2 min], St. Mary's Medical Center [4 min], Eastgate Roundabout [6 min], Spring Meadow Estates [7 min]
Cedar Park Village (residential) → Metro Police HQ [8 min], Spring Meadow Estates [5 min], Parkside Shopping Center [6 min], Westside Fire Department [10 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [2 min], Birchwood Place [4 min], Cedar Park Village [6 min], Eastgate Roundabout [1 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Spring Meadow Estates [5 min], Birchwood Place [2 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min], Metro Police HQ [9 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → police police_1
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
A cyclist got hit by a car near Spring Meadow Estates. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Parkside Shopping Center       | sev 2 | police_0 ETA 10 min | opened step 1
EVT-0002 | medical    | Cedar Park Village             | sev 2 | ambulance_2 ETA 8 min | opened step 2
EVT-0003 | crime      | Pinecrest Homes                | sev 2 | police_1 ETA 15 min | opened step 3
EVT-0004 | accident   | Spring Meadow Estates          | sev 4 | ambulance_3 ETA 3 min | opened step 5
EVT-0005 | fire       | Parkside Shopping Center       | sev 3 | fire_4 ETA 8 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [2 min], Parkside Shopping Center [2 min], Birchwood Place [5 min], Westside Fire Department [6 min], Spring Meadow Estates [4 min], Pinecrest Homes [4 min]
Westside Fire Department (fire_station) → Pinecrest Homes [2 min], St. Mary's Medical Center [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [10 min], Metro Police HQ [16 min], Cedar Park Village [10 min]
Metro Police HQ (police_station) → Birchwood Place [8 min], Cedar Park Village [8 min], Spring Meadow Estates [9 min], Westside Fire Department [16 min], Eastgate Roundabout [9 min]
Spring Meadow Estates (residential) → Westside Fire Department [10 min], Metro Police HQ [9 min], Parkside Shopping Center [2 min], Cedar Park Village [5 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [4 min], Pinecrest Homes [7 min]
Birchwood Place (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [2 min]
Pinecrest Homes (residential) → Westside Fire Department [2 min], St. Mary's Medical Center [4 min], Eastgate Roundabout [6 min], Spring Meadow Estates [7 min]
Cedar Park Village (residential) → Metro Police HQ [8 min], Spring Meadow Estates [5 min], Parkside Shopping Center [6 min], Westside Fire Department [10 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [2 min], Birchwood Place [4 min], Cedar Park Village [6 min], Eastgate Roundabout [1 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Spring Meadow Estates [5 min], Birchwood Place [2 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min], Metro Police HQ [9 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → ambulance ambulance_3
Step 6: CALL-0006 → fire fire_4

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0004", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Multi-car pileup on Hill Lane near Birchwood Place! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Parkside Shopping Center       | sev 2 | police_0 ETA 10 min | opened step 1
EVT-0002 | medical    | Cedar Park Village             | sev 2 | ambulance_2 ETA 8 min | opened step 2
EVT-0003 | crime      | Pinecrest Homes                | sev 2 | police_1 ETA 15 min | opened step 3
EVT-0004 | accident   | Spring Meadow Estates          | sev 4 | ambulance_3 ETA 3 min | opened step 5
EVT-0005 | fire       | Parkside Shopping Center       | sev 3 | fire_4 ETA 8 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0002
ambulance_3     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0004
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [2 min], Parkside Shopping Center [2 min], Birchwood Place [5 min], Westside Fire Department [6 min], Spring Meadow Estates [4 min], Pinecrest Homes [4 min]
Westside Fire Department (fire_station) → Pinecrest Homes [2 min], St. Mary's Medical Center [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [10 min], Metro Police HQ [16 min], Cedar Park Village [10 min]
Metro Police HQ (police_station) → Birchwood Place [8 min], Cedar Park Village [8 min], Spring Meadow Estates [9 min], Westside Fire Department [16 min], Eastgate Roundabout [9 min]
Spring Meadow Estates (residential) → Westside Fire Department [10 min], Metro Police HQ [9 min], Parkside Shopping Center [2 min], Cedar Park Village [5 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [4 min], Pinecrest Homes [7 min]
Birchwood Place (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [2 min]
Pinecrest Homes (residential) → Westside Fire Department [2 min], St. Mary's Medical Center [4 min], Eastgate Roundabout [6 min], Spring Meadow Estates [7 min]
Cedar Park Village (residential) → Metro Police HQ [8 min], Spring Meadow Estates [5 min], Parkside Shopping Center [6 min], Westside Fire Department [10 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [2 min], Birchwood Place [4 min], Cedar Park Village [6 min], Eastgate Roundabout [1 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Spring Meadow Estates [5 min], Birchwood Place [2 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min], Metro Police HQ [9 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → ambulance ambulance_3
Step 6: CALL-0006 → fire fire_4
Step 7: CALL-0007 → Duplicate of EVT-0004

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_2", "from_event_id": "EVT-0002", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
There's been some kind of mass incident at Birchwood Place — multiple people down, some not moving. We need everything, Hill Lane entrance.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Parkside Shopping Center       | sev 2 | police_0 ETA 10 min | opened step 1
EVT-0003 | crime      | Pinecrest Homes                | sev 2 | police_1 ETA 15 min | opened step 3
EVT-0004 | accident   | Spring Meadow Estates          | sev 4 | ambulance_3 ETA 3 min | opened step 5
EVT-0005 | fire       | Parkside Shopping Center       | sev 3 | fire_4 ETA 8 min | opened step 6
EVT-0006 | accident   | Birchwood Place                | sev 4 | ambulance_2 ETA 4 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0004
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [2 min], Parkside Shopping Center [2 min], Birchwood Place [5 min], Westside Fire Department [6 min], Spring Meadow Estates [4 min], Pinecrest Homes [4 min]
Westside Fire Department (fire_station) → Pinecrest Homes [2 min], St. Mary's Medical Center [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [10 min], Metro Police HQ [16 min], Cedar Park Village [10 min]
Metro Police HQ (police_station) → Birchwood Place [8 min], Cedar Park Village [8 min], Spring Meadow Estates [9 min], Westside Fire Department [16 min], Eastgate Roundabout [9 min]
Spring Meadow Estates (residential) → Westside Fire Department [10 min], Metro Police HQ [9 min], Parkside Shopping Center [2 min], Cedar Park Village [5 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [4 min], Pinecrest Homes [7 min]
Birchwood Place (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [2 min]
Pinecrest Homes (residential) → Westside Fire Department [2 min], St. Mary's Medical Center [4 min], Eastgate Roundabout [6 min], Spring Meadow Estates [7 min]
Cedar Park Village (residential) → Metro Police HQ [8 min], Spring Meadow Estates [5 min], Parkside Shopping Center [6 min], Westside Fire Department [10 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [2 min], Birchwood Place [4 min], Cedar Park Village [6 min], Eastgate Roundabout [1 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Spring Meadow Estates [5 min], Birchwood Place [2 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min], Metro Police HQ [9 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → fire fire_4
Step 7: CALL-0007 → Duplicate of EVT-0004
Step 8: CALL-0008 → ambulance ?

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Building's on fire on Elm Boulevard near Cedar Park Village! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Parkside Shopping Center       | sev 2 | police_0 ETA 10 min | opened step 1
EVT-0003 | crime      | Pinecrest Homes                | sev 2 | police_1 ETA 15 min | opened step 3
EVT-0005 | fire       | Parkside Shopping Center       | sev 3 | fire_4 ETA 8 min | opened step 6
EVT-0006 | accident   | Birchwood Place                | sev 4 | ambulance_2 ETA 4 min | opened step 8
EVT-0007 | medical    | Birchwood Place                | sev 2 | HELD → ambulance_3 | opened step 9

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | Spring Meadow Estates          | RETURNING → EVT-0004
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005
fire_5          | fire       | Westside Fire Department       | FREE
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [2 min], Parkside Shopping Center [2 min], Birchwood Place [5 min], Westside Fire Department [6 min], Spring Meadow Estates [4 min], Pinecrest Homes [4 min]
Westside Fire Department (fire_station) → Pinecrest Homes [2 min], St. Mary's Medical Center [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [10 min], Metro Police HQ [16 min], Cedar Park Village [10 min]
Metro Police HQ (police_station) → Birchwood Place [8 min], Cedar Park Village [8 min], Spring Meadow Estates [9 min], Westside Fire Department [16 min], Eastgate Roundabout [9 min]
Spring Meadow Estates (residential) → Westside Fire Department [10 min], Metro Police HQ [9 min], Parkside Shopping Center [2 min], Cedar Park Village [5 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [4 min], Pinecrest Homes [7 min]
Birchwood Place (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [2 min]
Pinecrest Homes (residential) → Westside Fire Department [2 min], St. Mary's Medical Center [4 min], Eastgate Roundabout [6 min], Spring Meadow Estates [7 min]
Cedar Park Village (residential) → Metro Police HQ [8 min], Spring Meadow Estates [5 min], Parkside Shopping Center [6 min], Westside Fire Department [10 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [2 min], Birchwood Place [4 min], Cedar Park Village [6 min], Eastgate Roundabout [1 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Spring Meadow Estates [5 min], Birchwood Place [2 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min], Metro Police HQ [9 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0004
Step 8: CALL-0008 → ambulance ?
Step 9: CALL-0009 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
Bad crash on Third Drive! Car flipped over near Spring Meadow Estates. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Parkside Shopping Center       | sev 2 | police_0 ETA 10 min | opened step 1
EVT-0003 | crime      | Pinecrest Homes                | sev 2 | police_1 ETA 15 min | opened step 3
EVT-0005 | fire       | Parkside Shopping Center       | sev 3 | fire_4 ETA 8 min | opened step 6
EVT-0006 | accident   | Birchwood Place                | sev 4 | ambulance_2 ETA 4 min | opened step 8
EVT-0007 | medical    | Birchwood Place                | sev 2 | HELD → ambulance_3 | opened step 9
EVT-0008 | fire       | Cedar Park Village             | sev 4 | fire_5 ETA 9 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Parkside Shopping Center       | ON_SCENE → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0006
ambulance_3     | ambulance  | Spring Meadow Estates          | RETURNING → EVT-0004
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [2 min], Parkside Shopping Center [2 min], Birchwood Place [5 min], Westside Fire Department [6 min], Spring Meadow Estates [4 min], Pinecrest Homes [4 min]
Westside Fire Department (fire_station) → Pinecrest Homes [2 min], St. Mary's Medical Center [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [10 min], Metro Police HQ [16 min], Cedar Park Village [10 min]
Metro Police HQ (police_station) → Birchwood Place [8 min], Cedar Park Village [8 min], Spring Meadow Estates [9 min], Westside Fire Department [16 min], Eastgate Roundabout [9 min]
Spring Meadow Estates (residential) → Westside Fire Department [10 min], Metro Police HQ [9 min], Parkside Shopping Center [2 min], Cedar Park Village [5 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [4 min], Pinecrest Homes [7 min]
Birchwood Place (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [2 min]
Pinecrest Homes (residential) → Westside Fire Department [2 min], St. Mary's Medical Center [4 min], Eastgate Roundabout [6 min], Spring Meadow Estates [7 min]
Cedar Park Village (residential) → Metro Police HQ [8 min], Spring Meadow Estates [5 min], Parkside Shopping Center [6 min], Westside Fire Department [10 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [2 min], Birchwood Place [4 min], Cedar Park Village [6 min], Eastgate Roundabout [1 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Spring Meadow Estates [5 min], Birchwood Place [2 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min], Metro Police HQ [9 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → ambulance ?
Step 9: CALL-0009 → HOLD (ambulance, waiting for ambulance_3)
Step 10: CALL-0010 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_2", "from_event_id": "EVT-0006", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
I'd like to report a shoplifter at Cedar Park Village on Elm Boulevard. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Parkside Shopping Center       | sev 2 | police_0 ETA 10 min | opened step 1
EVT-0003 | crime      | Pinecrest Homes                | sev 2 | police_1 ETA 15 min | opened step 3
EVT-0005 | fire       | Parkside Shopping Center       | sev 3 | fire_4 ETA 8 min | opened step 6
EVT-0006 | accident   | Birchwood Place                | sev 4 | UNASSIGNED | opened step 8
EVT-0007 | medical    | Birchwood Place                | sev 2 | ambulance_3 ETA 4 min | opened step 9
EVT-0008 | fire       | Cedar Park Village             | sev 4 | fire_5 ETA 9 min | opened step 10
EVT-0009 | accident   | Spring Meadow Estates          | sev 5 | ambulance_2 ETA 3 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Parkside Shopping Center       | ON_SCENE → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0007
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [2 min], Parkside Shopping Center [2 min], Birchwood Place [5 min], Westside Fire Department [6 min], Spring Meadow Estates [4 min], Pinecrest Homes [4 min]
Westside Fire Department (fire_station) → Pinecrest Homes [2 min], St. Mary's Medical Center [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [10 min], Metro Police HQ [16 min], Cedar Park Village [10 min]
Metro Police HQ (police_station) → Birchwood Place [8 min], Cedar Park Village [8 min], Spring Meadow Estates [9 min], Westside Fire Department [16 min], Eastgate Roundabout [9 min]
Spring Meadow Estates (residential) → Westside Fire Department [10 min], Metro Police HQ [9 min], Parkside Shopping Center [2 min], Cedar Park Village [5 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [4 min], Pinecrest Homes [7 min]
Birchwood Place (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [2 min]
Pinecrest Homes (residential) → Westside Fire Department [2 min], St. Mary's Medical Center [4 min], Eastgate Roundabout [6 min], Spring Meadow Estates [7 min]
Cedar Park Village (residential) → Metro Police HQ [8 min], Spring Meadow Estates [5 min], Parkside Shopping Center [6 min], Westside Fire Department [10 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [2 min], Birchwood Place [4 min], Cedar Park Village [6 min], Eastgate Roundabout [1 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Spring Meadow Estates [5 min], Birchwood Place [2 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min], Metro Police HQ [9 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → HOLD (ambulance, waiting for ambulance_3)
Step 10: CALL-0010 → fire fire_5
Step 11: CALL-0011 → ambulance ?

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Building's on fire on Lake Street near Parkside Shopping Center! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Pinecrest Homes                | sev 2 | police_1 ETA 15 min | opened step 3
EVT-0005 | fire       | Parkside Shopping Center       | sev 3 | fire_4 ETA 8 min | opened step 6
EVT-0007 | medical    | Birchwood Place                | sev 2 | ambulance_3 ETA 4 min | opened step 9
EVT-0008 | fire       | Cedar Park Village             | sev 4 | fire_5 ETA 9 min | opened step 10
EVT-0009 | accident   | Spring Meadow Estates          | sev 5 | ambulance_2 ETA 3 min | opened step 11
EVT-0010 | crime      | Cedar Park Village             | sev 2 | HELD → police_0 | opened step 12

=== UNIT STATUS ===
police_0        | police     | Parkside Shopping Center       | RETURNING → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0007
fire_4          | fire       | Westside Fire Department       | DISPATCHED → EVT-0005
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [2 min], Parkside Shopping Center [2 min], Birchwood Place [5 min], Westside Fire Department [6 min], Spring Meadow Estates [4 min], Pinecrest Homes [4 min]
Westside Fire Department (fire_station) → Pinecrest Homes [2 min], St. Mary's Medical Center [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [10 min], Metro Police HQ [16 min], Cedar Park Village [10 min]
Metro Police HQ (police_station) → Birchwood Place [8 min], Cedar Park Village [8 min], Spring Meadow Estates [9 min], Westside Fire Department [16 min], Eastgate Roundabout [9 min]
Spring Meadow Estates (residential) → Westside Fire Department [10 min], Metro Police HQ [9 min], Parkside Shopping Center [2 min], Cedar Park Village [5 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [4 min], Pinecrest Homes [7 min]
Birchwood Place (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [2 min]
Pinecrest Homes (residential) → Westside Fire Department [2 min], St. Mary's Medical Center [4 min], Eastgate Roundabout [6 min], Spring Meadow Estates [7 min]
Cedar Park Village (residential) → Metro Police HQ [8 min], Spring Meadow Estates [5 min], Parkside Shopping Center [6 min], Westside Fire Department [10 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [2 min], Birchwood Place [4 min], Cedar Park Village [6 min], Eastgate Roundabout [1 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Spring Meadow Estates [5 min], Birchwood Place [2 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min], Metro Police HQ [9 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → fire fire_5
Step 11: CALL-0011 → ambulance ?
Step 12: CALL-0012 → HOLD (police, waiting for police_0)

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0005", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Bad crash on Hill Lane! Car flipped over near Birchwood Place. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Pinecrest Homes                | sev 2 | police_1 ETA 15 min | opened step 3
EVT-0005 | fire       | Parkside Shopping Center       | sev 3 | fire_4 ETA 8 min | opened step 6
EVT-0007 | medical    | Birchwood Place                | sev 2 | ambulance_3 ETA 4 min | opened step 9
EVT-0008 | fire       | Cedar Park Village             | sev 4 | fire_5 ETA 9 min | opened step 10
EVT-0009 | accident   | Spring Meadow Estates          | sev 5 | ambulance_2 ETA 3 min | opened step 11
EVT-0010 | crime      | Cedar Park Village             | sev 2 | HELD → police_0 | opened step 12

=== UNIT STATUS ===
police_0        | police     | Parkside Shopping Center       | RETURNING → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0009
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0007
fire_4          | fire       | Parkside Shopping Center       | ON_SCENE → EVT-0005
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [2 min], Parkside Shopping Center [2 min], Birchwood Place [5 min], Westside Fire Department [6 min], Spring Meadow Estates [4 min], Pinecrest Homes [4 min]
Westside Fire Department (fire_station) → Pinecrest Homes [2 min], St. Mary's Medical Center [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [10 min], Metro Police HQ [16 min], Cedar Park Village [10 min]
Metro Police HQ (police_station) → Birchwood Place [8 min], Cedar Park Village [8 min], Spring Meadow Estates [9 min], Westside Fire Department [16 min], Eastgate Roundabout [9 min]
Spring Meadow Estates (residential) → Westside Fire Department [10 min], Metro Police HQ [9 min], Parkside Shopping Center [2 min], Cedar Park Village [5 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [4 min], Pinecrest Homes [7 min]
Birchwood Place (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [2 min]
Pinecrest Homes (residential) → Westside Fire Department [2 min], St. Mary's Medical Center [4 min], Eastgate Roundabout [6 min], Spring Meadow Estates [7 min]
Cedar Park Village (residential) → Metro Police HQ [8 min], Spring Meadow Estates [5 min], Parkside Shopping Center [6 min], Westside Fire Department [10 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [2 min], Birchwood Place [4 min], Cedar Park Village [6 min], Eastgate Roundabout [1 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Spring Meadow Estates [5 min], Birchwood Place [2 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min], Metro Police HQ [9 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → ambulance ?
Step 12: CALL-0012 → HOLD (police, waiting for police_0)
Step 13: CALL-0013 → Duplicate of EVT-0005

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0015] ===
I think I heard gunshots near 756 Lake Street! People are running. I'm hiding inside Parkside Shopping Center, please send help!

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Pinecrest Homes                | sev 2 | police_1 ETA 15 min | opened step 3
EVT-0005 | fire       | Parkside Shopping Center       | sev 3 | fire_4 ETA 8 min | opened step 6
EVT-0007 | medical    | Birchwood Place                | sev 2 | ambulance_3 ETA 4 min | opened step 9
EVT-0008 | fire       | Cedar Park Village             | sev 4 | fire_5 ETA 9 min | opened step 10
EVT-0009 | accident   | Spring Meadow Estates          | sev 5 | ambulance_2 ETA 3 min | opened step 11
EVT-0010 | crime      | Cedar Park Village             | sev 2 | police_0 ETA 8 min | opened step 12
EVT-0011 | accident   | Birchwood Place                | sev 2 | HELD → ambulance_2 | opened step 14

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0010
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | Spring Meadow Estates          | ON_SCENE → EVT-0009
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0007
fire_4          | fire       | Parkside Shopping Center       | ON_SCENE → EVT-0005
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [2 min], Parkside Shopping Center [2 min], Birchwood Place [5 min], Westside Fire Department [6 min], Spring Meadow Estates [4 min], Pinecrest Homes [4 min]
Westside Fire Department (fire_station) → Pinecrest Homes [2 min], St. Mary's Medical Center [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [10 min], Metro Police HQ [16 min], Cedar Park Village [10 min]
Metro Police HQ (police_station) → Birchwood Place [8 min], Cedar Park Village [8 min], Spring Meadow Estates [9 min], Westside Fire Department [16 min], Eastgate Roundabout [9 min]
Spring Meadow Estates (residential) → Westside Fire Department [10 min], Metro Police HQ [9 min], Parkside Shopping Center [2 min], Cedar Park Village [5 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [4 min], Pinecrest Homes [7 min]
Birchwood Place (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [2 min]
Pinecrest Homes (residential) → Westside Fire Department [2 min], St. Mary's Medical Center [4 min], Eastgate Roundabout [6 min], Spring Meadow Estates [7 min]
Cedar Park Village (residential) → Metro Police HQ [8 min], Spring Meadow Estates [5 min], Parkside Shopping Center [6 min], Westside Fire Department [10 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [2 min], Birchwood Place [4 min], Cedar Park Village [6 min], Eastgate Roundabout [1 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Spring Meadow Estates [5 min], Birchwood Place [2 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min], Metro Police HQ [9 min]

=== DISPATCHER NOTES ===
Step 12: CALL-0012 → HOLD (police, waiting for police_0)
Step 13: CALL-0013 → Duplicate of EVT-0005
Step 14: CALL-0014 → HOLD (ambulance, waiting for ambulance_2)

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0016] ===
I think I heard gunshots near 984 Third Drive! People are running. I'm hiding inside Spring Meadow Estates, please send help!

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Pinecrest Homes                | sev 2 | police_1 ETA 15 min | opened step 3
EVT-0007 | medical    | Birchwood Place                | sev 2 | ambulance_3 ETA 4 min | opened step 9
EVT-0008 | fire       | Cedar Park Village             | sev 4 | fire_5 ETA 9 min | opened step 10
EVT-0010 | crime      | Cedar Park Village             | sev 2 | police_0 ETA 8 min | opened step 12
EVT-0011 | accident   | Birchwood Place                | sev 2 | HELD → ambulance_2 | opened step 14
EVT-0012 | crime      | Parkside Shopping Center       | sev 2 | HELD → police_1 | opened step 15

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0010
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | Spring Meadow Estates          | RETURNING → EVT-0009
ambulance_3     | ambulance  | Birchwood Place                | ON_SCENE → EVT-0007
fire_4          | fire       | Parkside Shopping Center       | RETURNING → EVT-0005
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [2 min], Parkside Shopping Center [2 min], Birchwood Place [5 min], Westside Fire Department [6 min], Spring Meadow Estates [4 min], Pinecrest Homes [4 min]
Westside Fire Department (fire_station) → Pinecrest Homes [2 min], St. Mary's Medical Center [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [10 min], Metro Police HQ [16 min], Cedar Park Village [10 min]
Metro Police HQ (police_station) → Birchwood Place [8 min], Cedar Park Village [8 min], Spring Meadow Estates [9 min], Westside Fire Department [16 min], Eastgate Roundabout [9 min]
Spring Meadow Estates (residential) → Westside Fire Department [10 min], Metro Police HQ [9 min], Parkside Shopping Center [2 min], Cedar Park Village [5 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [4 min], Pinecrest Homes [7 min]
Birchwood Place (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [2 min]
Pinecrest Homes (residential) → Westside Fire Department [2 min], St. Mary's Medical Center [4 min], Eastgate Roundabout [6 min], Spring Meadow Estates [7 min]
Cedar Park Village (residential) → Metro Police HQ [8 min], Spring Meadow Estates [5 min], Parkside Shopping Center [6 min], Westside Fire Department [10 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [2 min], Birchwood Place [4 min], Cedar Park Village [6 min], Eastgate Roundabout [1 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Spring Meadow Estates [5 min], Birchwood Place [2 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min], Metro Police HQ [9 min]

=== DISPATCHER NOTES ===
Step 13: CALL-0013 → Duplicate of EVT-0005
Step 14: CALL-0014 → HOLD (ambulance, waiting for ambulance_2)
Step 15: CALL-0015 → HOLD (police, waiting for police_1)

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0017] ===
Yeah there's a small fire in a dumpster near Spring Meadow Estates on Third Drive. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Pinecrest Homes                | sev 2 | police_1 ETA 15 min | opened step 3
EVT-0007 | medical    | Birchwood Place                | sev 2 | ambulance_3 ETA 4 min | opened step 9
EVT-0008 | fire       | Cedar Park Village             | sev 4 | fire_5 ETA 9 min | opened step 10
EVT-0010 | crime      | Cedar Park Village             | sev 2 | police_0 ETA 8 min | opened step 12
EVT-0011 | accident   | Birchwood Place                | sev 2 | HELD → ambulance_2 | opened step 14
EVT-0012 | crime      | Parkside Shopping Center       | sev 2 | HELD → police_1 | opened step 15
EVT-0013 | crime      | Spring Meadow Estates          | sev 2 | HELD → police_1 | opened step 16

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0010
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | Spring Meadow Estates          | RETURNING → EVT-0009
ambulance_3     | ambulance  | Birchwood Place                | ON_SCENE → EVT-0007
fire_4          | fire       | Parkside Shopping Center       | RETURNING → EVT-0005
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008
fire_6          | fire       | Westside Fire Department       | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [2 min], Parkside Shopping Center [2 min], Birchwood Place [5 min], Westside Fire Department [6 min], Spring Meadow Estates [4 min], Pinecrest Homes [4 min]
Westside Fire Department (fire_station) → Pinecrest Homes [2 min], St. Mary's Medical Center [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [10 min], Metro Police HQ [16 min], Cedar Park Village [10 min]
Metro Police HQ (police_station) → Birchwood Place [8 min], Cedar Park Village [8 min], Spring Meadow Estates [9 min], Westside Fire Department [16 min], Eastgate Roundabout [9 min]
Spring Meadow Estates (residential) → Westside Fire Department [10 min], Metro Police HQ [9 min], Parkside Shopping Center [2 min], Cedar Park Village [5 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [4 min], Pinecrest Homes [7 min]
Birchwood Place (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [2 min]
Pinecrest Homes (residential) → Westside Fire Department [2 min], St. Mary's Medical Center [4 min], Eastgate Roundabout [6 min], Spring Meadow Estates [7 min]
Cedar Park Village (residential) → Metro Police HQ [8 min], Spring Meadow Estates [5 min], Parkside Shopping Center [6 min], Westside Fire Department [10 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [2 min], Birchwood Place [4 min], Cedar Park Village [6 min], Eastgate Roundabout [1 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Spring Meadow Estates [5 min], Birchwood Place [2 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min], Metro Police HQ [9 min]

=== DISPATCHER NOTES ===
Step 14: CALL-0014 → HOLD (ambulance, waiting for ambulance_2)
Step 15: CALL-0015 → HOLD (police, waiting for police_1)
Step 16: CALL-0016 → HOLD (police, waiting for police_1)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0018] ===
I just got mugged near Pinecrest Homes! The guy ran towards Elm Road. He had a knife.

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Pinecrest Homes                | sev 2 | police_1 ETA 15 min | opened step 3
EVT-0008 | fire       | Cedar Park Village             | sev 4 | fire_5 ETA 9 min | opened step 10
EVT-0010 | crime      | Cedar Park Village             | sev 2 | police_0 ETA 8 min | opened step 12
EVT-0011 | accident   | Birchwood Place                | sev 2 | ambulance_2 ETA 4 min | opened step 14
EVT-0012 | crime      | Parkside Shopping Center       | sev 2 | HELD → police_1 | opened step 15
EVT-0013 | crime      | Spring Meadow Estates          | sev 2 | HELD → police_1 | opened step 16
EVT-0014 | fire       | Spring Meadow Estates          | sev 3 | fire_6 ETA 9 min | opened step 17

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0010
police_1        | police     | Pinecrest Homes                | ON_SCENE → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0011
ambulance_3     | ambulance  | Birchwood Place                | RETURNING → EVT-0007
fire_4          | fire       | Westside Fire Department       | FREE
fire_5          | fire       | Westside Fire Department       | DISPATCHED → EVT-0008
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0014

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [2 min], Parkside Shopping Center [2 min], Birchwood Place [5 min], Westside Fire Department [6 min], Spring Meadow Estates [4 min], Pinecrest Homes [4 min]
Westside Fire Department (fire_station) → Pinecrest Homes [2 min], St. Mary's Medical Center [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [10 min], Metro Police HQ [16 min], Cedar Park Village [10 min]
Metro Police HQ (police_station) → Birchwood Place [8 min], Cedar Park Village [8 min], Spring Meadow Estates [9 min], Westside Fire Department [16 min], Eastgate Roundabout [9 min]
Spring Meadow Estates (residential) → Westside Fire Department [10 min], Metro Police HQ [9 min], Parkside Shopping Center [2 min], Cedar Park Village [5 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [4 min], Pinecrest Homes [7 min]
Birchwood Place (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [2 min]
Pinecrest Homes (residential) → Westside Fire Department [2 min], St. Mary's Medical Center [4 min], Eastgate Roundabout [6 min], Spring Meadow Estates [7 min]
Cedar Park Village (residential) → Metro Police HQ [8 min], Spring Meadow Estates [5 min], Parkside Shopping Center [6 min], Westside Fire Department [10 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [2 min], Birchwood Place [4 min], Cedar Park Village [6 min], Eastgate Roundabout [1 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Spring Meadow Estates [5 min], Birchwood Place [2 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min], Metro Police HQ [9 min]

=== DISPATCHER NOTES ===
Step 15: CALL-0015 → HOLD (police, waiting for police_1)
Step 16: CALL-0016 → HOLD (police, waiting for police_1)
Step 17: CALL-0017 → fire fire_6

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0019] ===
Building's on fire on Elm Boulevard near Cedar Park Village! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Pinecrest Homes                | sev 2 | police_1 ETA 15 min | opened step 3
EVT-0008 | fire       | Cedar Park Village             | sev 4 | fire_5 ETA 9 min | opened step 10
EVT-0010 | crime      | Cedar Park Village             | sev 2 | police_0 ETA 8 min | opened step 12
EVT-0011 | accident   | Birchwood Place                | sev 2 | ambulance_2 ETA 4 min | opened step 14
EVT-0012 | crime      | Parkside Shopping Center       | sev 2 | HELD → police_1 | opened step 15
EVT-0013 | crime      | Spring Meadow Estates          | sev 2 | HELD → police_1 | opened step 16
EVT-0014 | fire       | Spring Meadow Estates          | sev 3 | fire_6 ETA 9 min | opened step 17
EVT-0015 | crime      | Pinecrest Homes                | sev 2 | HELD → police_1 | opened step 18

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0010
police_1        | police     | Pinecrest Homes                | ON_SCENE → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0011
ambulance_3     | ambulance  | Birchwood Place                | RETURNING → EVT-0007
fire_4          | fire       | Westside Fire Department       | FREE
fire_5          | fire       | Cedar Park Village             | ON_SCENE → EVT-0008
fire_6          | fire       | Westside Fire Department       | DISPATCHED → EVT-0014

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Eastgate Roundabout [2 min], Parkside Shopping Center [2 min], Birchwood Place [5 min], Westside Fire Department [6 min], Spring Meadow Estates [4 min], Pinecrest Homes [4 min]
Westside Fire Department (fire_station) → Pinecrest Homes [2 min], St. Mary's Medical Center [6 min], Eastgate Roundabout [8 min], Spring Meadow Estates [10 min], Metro Police HQ [16 min], Cedar Park Village [10 min]
Metro Police HQ (police_station) → Birchwood Place [8 min], Cedar Park Village [8 min], Spring Meadow Estates [9 min], Westside Fire Department [16 min], Eastgate Roundabout [9 min]
Spring Meadow Estates (residential) → Westside Fire Department [10 min], Metro Police HQ [9 min], Parkside Shopping Center [2 min], Cedar Park Village [5 min], Eastgate Roundabout [5 min], St. Mary's Medical Center [4 min], Pinecrest Homes [7 min]
Birchwood Place (residential) → St. Mary's Medical Center [5 min], Metro Police HQ [8 min], Parkside Shopping Center [4 min], Eastgate Roundabout [2 min]
Pinecrest Homes (residential) → Westside Fire Department [2 min], St. Mary's Medical Center [4 min], Eastgate Roundabout [6 min], Spring Meadow Estates [7 min]
Cedar Park Village (residential) → Metro Police HQ [8 min], Spring Meadow Estates [5 min], Parkside Shopping Center [6 min], Westside Fire Department [10 min]
Parkside Shopping Center (commercial) → St. Mary's Medical Center [2 min], Spring Meadow Estates [2 min], Birchwood Place [4 min], Cedar Park Village [6 min], Eastgate Roundabout [1 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [2 min], Westside Fire Department [8 min], Spring Meadow Estates [5 min], Birchwood Place [2 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min], Metro Police HQ [9 min]

=== DISPATCHER NOTES ===
Step 16: CALL-0016 → HOLD (police, waiting for police_1)
Step 17: CALL-0017 → fire fire_6
Step 18: CALL-0018 → HOLD (police, waiting for police_1)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_4", "reroute": null}