[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0020] ===
I just got mugged near Pinecrest Homes! The guy ran towards Oak Boulevard. He had a knife.

=== ACTIVE EVENTS ===
EVT-0007 | crime      | Elmwood Terrace                | sev 5 | police_0 ETA 16 min | opened step 7
EVT-0009 | medical    | Parkside Shopping Center       | sev 1 | HELD → ambulance_3 | opened step 9
EVT-0011 | fire       | Pinecrest Homes                | sev 2 | fire_7 ETA 7 min | opened step 11
EVT-0012 | crime      | Hilltop Manor                  | sev 2 | police_1 ETA 9 min | opened step 13
EVT-0013 | medical    | Pinecrest Homes                | sev 4 | ambulance_3 ETA 5 min | opened step 14
EVT-0014 | medical    | Parkside Shopping Center       | sev 3 | ambulance_4 ETA 7 min | opened step 15
EVT-0015 | accident   | Spring Meadow Estates          | sev 2 | ambulance_5 ETA 9 min | opened step 16
EVT-0016 | medical    | Spring Meadow Estates          | sev 2 | HELD → ambulance_5 | opened step 18
EVT-0017 | crime      | Spring Meadow Estates          | sev 1 | police_2 ETA 11 min | opened step 19

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0007
police_1        | police     | Central Police Station         | DISPATCHED → EVT-0012
police_2        | police     | Central Police Station         | DISPATCHED → EVT-0017
ambulance_3     | ambulance  | Pinecrest Homes                | ON_SCENE → EVT-0013
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0014
ambulance_5     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0015
fire_6          | fire       | Westside Fire Department       | FREE
fire_7          | fire       | Pinecrest Homes                | ON_SCENE → EVT-0011
fire_8          | fire       | Elmwood Terrace                | RETURNING → EVT-0008

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Elmwood Terrace [1 min], Eastgate Roundabout [4 min], Northside Junction [6 min], Hilltop Manor [6 min], Central Police Station [15 min], Pinecrest Homes [5 min]
Westside Fire Department (fire_station) → Hilltop Manor [1 min], Cedar Park Village [4 min], Spring Meadow Estates [4 min], Parkside Shopping Center [3 min], Central Police Station [10 min]
Central Police Station (police_station) → Parkside Shopping Center [9 min], Hilltop Manor [9 min], Westside Fire Department [10 min], Cedar Park Village [10 min], St. Mary's Medical Center [15 min]
Elmwood Terrace (residential) → St. Mary's Medical Center [1 min], Eastgate Roundabout [1 min], Pinecrest Homes [6 min], Northside Junction [6 min], Spring Meadow Estates [8 min]
Cedar Park Village (residential) → Westside Fire Department [4 min], Central Police Station [10 min], Spring Meadow Estates [2 min], Hilltop Manor [5 min], Parkside Shopping Center [5 min], Pinecrest Homes [9 min]
Pinecrest Homes (residential) → Elmwood Terrace [6 min], Parkside Shopping Center [5 min], Hilltop Manor [6 min], St. Mary's Medical Center [5 min], Cedar Park Village [9 min], Eastgate Roundabout [8 min]
Spring Meadow Estates (residential) → Westside Fire Department [4 min], Cedar Park Village [2 min], Northside Junction [3 min], Elmwood Terrace [8 min]
Hilltop Manor (residential) → St. Mary's Medical Center [6 min], Westside Fire Department [1 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [6 min], Parkside Shopping Center [1 min]
Parkside Shopping Center (commercial) → Westside Fire Department [3 min], Central Police Station [9 min], Cedar Park Village [5 min], Pinecrest Homes [5 min], Hilltop Manor [1 min]
Northside Junction (road_junction) → St. Mary's Medical Center [6 min], Elmwood Terrace [6 min], Spring Meadow Estates [3 min], Eastgate Roundabout [6 min]
Eastgate Roundabout (road_junction) → St. Mary's Medical Center [4 min], Elmwood Terrace [1 min], Northside Junction [6 min], Pinecrest Homes [8 min]

=== DISPATCHER NOTES ===
Step 17: CALL-0017 → Duplicate of EVT-0013
Step 18: CALL-0018 → HOLD (ambulance, waiting for ambulance_5)
Step 19: CALL-0019 → police police_2

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "police_2", "from_event_id": "EVT-0017", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Hello, my neighbor fell and hurt her ankle at 880 Oak Street. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Plaza [2 min], Southbound Overpass [3 min], Highway 9 Interchange [8 min]
Engine House No. 1 (fire_station) → Highway 9 Interchange [2 min], Birchwood Place [4 min], Aspen Ridge [8 min], Downtown Precinct [7 min]
Downtown Precinct (police_station) → Aspen Ridge [4 min], Engine House No. 1 [7 min], Birchwood Place [6 min], Magnolia Gardens [7 min], Highway 9 Interchange [7 min]
Birchwood Place (residential) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Highway 9 Interchange [3 min], Maple Heights [4 min], Southbound Overpass [6 min]
Magnolia Gardens (residential) → Downtown Precinct [7 min], Aspen Ridge [6 min], Maple Heights [9 min], Southbound Overpass [12 min], Highway 9 Interchange [12 min]
Maple Heights (residential) → Birchwood Place [4 min], Magnolia Gardens [9 min], Aspen Ridge [4 min], Central Plaza [4 min], Southbound Overpass [5 min], Highway 9 Interchange [6 min]
Aspen Ridge (residential) → Engine House No. 1 [8 min], Downtown Precinct [4 min], Magnolia Gardens [6 min], Maple Heights [4 min], Southbound Overpass [8 min]
Central Plaza (commercial) → St. Mary's Medical Center [2 min], Maple Heights [4 min], Southbound Overpass [1 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [3 min], Magnolia Gardens [12 min], Maple Heights [5 min], Central Plaza [1 min], Birchwood Place [6 min], Aspen Ridge [8 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Birchwood Place [3 min], Maple Heights [6 min], Downtown Precinct [7 min], Magnolia Gardens [12 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's a fight outside Central Plaza on Lake Boulevard. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 14 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Plaza [2 min], Southbound Overpass [3 min], Highway 9 Interchange [8 min]
Engine House No. 1 (fire_station) → Highway 9 Interchange [2 min], Birchwood Place [4 min], Aspen Ridge [8 min], Downtown Precinct [7 min]
Downtown Precinct (police_station) → Aspen Ridge [4 min], Engine House No. 1 [7 min], Birchwood Place [6 min], Magnolia Gardens [7 min], Highway 9 Interchange [7 min]
Birchwood Place (residential) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Highway 9 Interchange [3 min], Maple Heights [4 min], Southbound Overpass [6 min]
Magnolia Gardens (residential) → Downtown Precinct [7 min], Aspen Ridge [6 min], Maple Heights [9 min], Southbound Overpass [12 min], Highway 9 Interchange [12 min]
Maple Heights (residential) → Birchwood Place [4 min], Magnolia Gardens [9 min], Aspen Ridge [4 min], Central Plaza [4 min], Southbound Overpass [5 min], Highway 9 Interchange [6 min]
Aspen Ridge (residential) → Engine House No. 1 [8 min], Downtown Precinct [4 min], Magnolia Gardens [6 min], Maple Heights [4 min], Southbound Overpass [8 min]
Central Plaza (commercial) → St. Mary's Medical Center [2 min], Maple Heights [4 min], Southbound Overpass [1 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [3 min], Magnolia Gardens [12 min], Maple Heights [5 min], Central Plaza [1 min], Birchwood Place [6 min], Aspen Ridge [8 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Birchwood Place [3 min], Maple Heights [6 min], Downtown Precinct [7 min], Magnolia Gardens [12 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
I'd like to report a shoplifter at Birchwood Place on Hill Lane. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 14 min | opened step 1
EVT-0002 | crime      | Central Plaza                  | sev 4 | police_0 ETA 12 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | FREE
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Plaza [2 min], Southbound Overpass [3 min], Highway 9 Interchange [8 min]
Engine House No. 1 (fire_station) → Highway 9 Interchange [2 min], Birchwood Place [4 min], Aspen Ridge [8 min], Downtown Precinct [7 min]
Downtown Precinct (police_station) → Aspen Ridge [4 min], Engine House No. 1 [7 min], Birchwood Place [6 min], Magnolia Gardens [7 min], Highway 9 Interchange [7 min]
Birchwood Place (residential) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Highway 9 Interchange [3 min], Maple Heights [4 min], Southbound Overpass [6 min]
Magnolia Gardens (residential) → Downtown Precinct [7 min], Aspen Ridge [6 min], Maple Heights [9 min], Southbound Overpass [12 min], Highway 9 Interchange [12 min]
Maple Heights (residential) → Birchwood Place [4 min], Magnolia Gardens [9 min], Aspen Ridge [4 min], Central Plaza [4 min], Southbound Overpass [5 min], Highway 9 Interchange [6 min]
Aspen Ridge (residential) → Engine House No. 1 [8 min], Downtown Precinct [4 min], Magnolia Gardens [6 min], Maple Heights [4 min], Southbound Overpass [8 min]
Central Plaza (commercial) → St. Mary's Medical Center [2 min], Maple Heights [4 min], Southbound Overpass [1 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [3 min], Magnolia Gardens [12 min], Maple Heights [5 min], Central Plaza [1 min], Birchwood Place [6 min], Aspen Ridge [8 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Birchwood Place [3 min], Maple Heights [6 min], Downtown Precinct [7 min], Magnolia Gardens [12 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
There's been some kind of mass incident at Magnolia Gardens — multiple people down, some not moving. We need everything, Oak Street entrance.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 14 min | opened step 1
EVT-0002 | crime      | Central Plaza                  | sev 4 | police_0 ETA 12 min | opened step 2
EVT-0003 | crime      | Birchwood Place                | sev 2 | police_1 ETA 5 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | FREE
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Plaza [2 min], Southbound Overpass [3 min], Highway 9 Interchange [8 min]
Engine House No. 1 (fire_station) → Highway 9 Interchange [2 min], Birchwood Place [4 min], Aspen Ridge [8 min], Downtown Precinct [7 min]
Downtown Precinct (police_station) → Aspen Ridge [4 min], Engine House No. 1 [7 min], Birchwood Place [6 min], Magnolia Gardens [7 min], Highway 9 Interchange [7 min]
Birchwood Place (residential) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Highway 9 Interchange [3 min], Maple Heights [4 min], Southbound Overpass [6 min]
Magnolia Gardens (residential) → Downtown Precinct [7 min], Aspen Ridge [6 min], Maple Heights [9 min], Southbound Overpass [12 min], Highway 9 Interchange [12 min]
Maple Heights (residential) → Birchwood Place [4 min], Magnolia Gardens [9 min], Aspen Ridge [4 min], Central Plaza [4 min], Southbound Overpass [5 min], Highway 9 Interchange [6 min]
Aspen Ridge (residential) → Engine House No. 1 [8 min], Downtown Precinct [4 min], Magnolia Gardens [6 min], Maple Heights [4 min], Southbound Overpass [8 min]
Central Plaza (commercial) → St. Mary's Medical Center [2 min], Maple Heights [4 min], Southbound Overpass [1 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [3 min], Magnolia Gardens [12 min], Maple Heights [5 min], Central Plaza [1 min], Birchwood Place [6 min], Aspen Ridge [8 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Birchwood Place [3 min], Maple Heights [6 min], Downtown Precinct [7 min], Magnolia Gardens [12 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_2
Step 2: CALL-0002 → police police_0
Step 3: CALL-0003 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
There's a massive fire — the whole block near Aspen Ridge is burning. Multiple buildings involved, I can see people trapped. Send everything you've got!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 14 min | opened step 1
EVT-0002 | crime      | Central Plaza                  | sev 4 | police_0 ETA 12 min | opened step 2
EVT-0003 | crime      | Birchwood Place                | sev 2 | police_1 ETA 5 min | opened step 3
EVT-0004 | medical    | Magnolia Gardens               | sev 1 | ambulance_3 ETA 14 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | FREE
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Plaza [2 min], Southbound Overpass [3 min], Highway 9 Interchange [8 min]
Engine House No. 1 (fire_station) → Highway 9 Interchange [2 min], Birchwood Place [4 min], Aspen Ridge [8 min], Downtown Precinct [7 min]
Downtown Precinct (police_station) → Aspen Ridge [4 min], Engine House No. 1 [7 min], Birchwood Place [6 min], Magnolia Gardens [7 min], Highway 9 Interchange [7 min]
Birchwood Place (residential) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Highway 9 Interchange [3 min], Maple Heights [4 min], Southbound Overpass [6 min]
Magnolia Gardens (residential) → Downtown Precinct [7 min], Aspen Ridge [6 min], Maple Heights [9 min], Southbound Overpass [12 min], Highway 9 Interchange [12 min]
Maple Heights (residential) → Birchwood Place [4 min], Magnolia Gardens [9 min], Aspen Ridge [4 min], Central Plaza [4 min], Southbound Overpass [5 min], Highway 9 Interchange [6 min]
Aspen Ridge (residential) → Engine House No. 1 [8 min], Downtown Precinct [4 min], Magnolia Gardens [6 min], Maple Heights [4 min], Southbound Overpass [8 min]
Central Plaza (commercial) → St. Mary's Medical Center [2 min], Maple Heights [4 min], Southbound Overpass [1 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [3 min], Magnolia Gardens [12 min], Maple Heights [5 min], Central Plaza [1 min], Birchwood Place [6 min], Aspen Ridge [8 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Birchwood Place [3 min], Maple Heights [6 min], Downtown Precinct [7 min], Magnolia Gardens [12 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → police police_0
Step 3: CALL-0003 → police police_1
Step 4: CALL-0004 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
I'd like to report a shoplifter at Birchwood Place on Hill Lane. They already left but I got a good look.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 14 min | opened step 1
EVT-0002 | crime      | Central Plaza                  | sev 4 | police_0 ETA 12 min | opened step 2
EVT-0003 | crime      | Birchwood Place                | sev 2 | police_1 ETA 5 min | opened step 3
EVT-0004 | medical    | Magnolia Gardens               | sev 1 | ambulance_3 ETA 14 min | opened step 4
EVT-0005 | fire       | Aspen Ridge                    | sev 2 | fire_5 ETA 7 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Plaza [2 min], Southbound Overpass [3 min], Highway 9 Interchange [8 min]
Engine House No. 1 (fire_station) → Highway 9 Interchange [2 min], Birchwood Place [4 min], Aspen Ridge [8 min], Downtown Precinct [7 min]
Downtown Precinct (police_station) → Aspen Ridge [4 min], Engine House No. 1 [7 min], Birchwood Place [6 min], Magnolia Gardens [7 min], Highway 9 Interchange [7 min]
Birchwood Place (residential) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Highway 9 Interchange [3 min], Maple Heights [4 min], Southbound Overpass [6 min]
Magnolia Gardens (residential) → Downtown Precinct [7 min], Aspen Ridge [6 min], Maple Heights [9 min], Southbound Overpass [12 min], Highway 9 Interchange [12 min]
Maple Heights (residential) → Birchwood Place [4 min], Magnolia Gardens [9 min], Aspen Ridge [4 min], Central Plaza [4 min], Southbound Overpass [5 min], Highway 9 Interchange [6 min]
Aspen Ridge (residential) → Engine House No. 1 [8 min], Downtown Precinct [4 min], Magnolia Gardens [6 min], Maple Heights [4 min], Southbound Overpass [8 min]
Central Plaza (commercial) → St. Mary's Medical Center [2 min], Maple Heights [4 min], Southbound Overpass [1 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [3 min], Magnolia Gardens [12 min], Maple Heights [5 min], Central Plaza [1 min], Birchwood Place [6 min], Aspen Ridge [8 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Birchwood Place [3 min], Maple Heights [6 min], Downtown Precinct [7 min], Magnolia Gardens [12 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → police police_1
Step 4: CALL-0004 → ambulance ambulance_3
Step 5: CALL-0005 → fire fire_5

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
I think I heard gunshots near 242 Lake Boulevard! People are running. I'm hiding inside Central Plaza, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 14 min | opened step 1
EVT-0002 | crime      | Central Plaza                  | sev 4 | police_0 ETA 12 min | opened step 2
EVT-0003 | crime      | Birchwood Place                | sev 2 | police_1 ETA 5 min | opened step 3
EVT-0004 | medical    | Magnolia Gardens               | sev 1 | ambulance_3 ETA 14 min | opened step 4
EVT-0005 | fire       | Aspen Ridge                    | sev 2 | fire_5 ETA 7 min | opened step 5
EVT-0006 | crime      | Birchwood Place                | sev 2 | HELD → police_1 | opened step 6

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Plaza [2 min], Southbound Overpass [3 min], Highway 9 Interchange [8 min]
Engine House No. 1 (fire_station) → Highway 9 Interchange [2 min], Birchwood Place [4 min], Aspen Ridge [8 min], Downtown Precinct [7 min]
Downtown Precinct (police_station) → Aspen Ridge [4 min], Engine House No. 1 [7 min], Birchwood Place [6 min], Magnolia Gardens [7 min], Highway 9 Interchange [7 min]
Birchwood Place (residential) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Highway 9 Interchange [3 min], Maple Heights [4 min], Southbound Overpass [6 min]
Magnolia Gardens (residential) → Downtown Precinct [7 min], Aspen Ridge [6 min], Maple Heights [9 min], Southbound Overpass [12 min], Highway 9 Interchange [12 min]
Maple Heights (residential) → Birchwood Place [4 min], Magnolia Gardens [9 min], Aspen Ridge [4 min], Central Plaza [4 min], Southbound Overpass [5 min], Highway 9 Interchange [6 min]
Aspen Ridge (residential) → Engine House No. 1 [8 min], Downtown Precinct [4 min], Magnolia Gardens [6 min], Maple Heights [4 min], Southbound Overpass [8 min]
Central Plaza (commercial) → St. Mary's Medical Center [2 min], Maple Heights [4 min], Southbound Overpass [1 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [3 min], Magnolia Gardens [12 min], Maple Heights [5 min], Central Plaza [1 min], Birchwood Place [6 min], Aspen Ridge [8 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Birchwood Place [3 min], Maple Heights [6 min], Downtown Precinct [7 min], Magnolia Gardens [12 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → ambulance ambulance_3
Step 5: CALL-0005 → fire fire_5
Step 6: CALL-0006 → HOLD (police, waiting for police_1)

[Assistant] {"action_type": "hold", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Yeah there's a small fire in a dumpster near Central Plaza on Lake Boulevard. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 14 min | opened step 1
EVT-0002 | crime      | Central Plaza                  | sev 4 | police_0 ETA 12 min | opened step 2
EVT-0003 | crime      | Birchwood Place                | sev 2 | police_1 ETA 5 min | opened step 3
EVT-0004 | medical    | Magnolia Gardens               | sev 1 | ambulance_3 ETA 14 min | opened step 4
EVT-0005 | fire       | Aspen Ridge                    | sev 2 | fire_5 ETA 7 min | opened step 5
EVT-0006 | crime      | Birchwood Place                | sev 2 | HELD → police_1 | opened step 6
EVT-0007 | crime      | Central Plaza                  | sev 1 | HELD → police_1 | opened step 7

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Birchwood Place                | ON_SCENE → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | FREE
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Plaza [2 min], Southbound Overpass [3 min], Highway 9 Interchange [8 min]
Engine House No. 1 (fire_station) → Highway 9 Interchange [2 min], Birchwood Place [4 min], Aspen Ridge [8 min], Downtown Precinct [7 min]
Downtown Precinct (police_station) → Aspen Ridge [4 min], Engine House No. 1 [7 min], Birchwood Place [6 min], Magnolia Gardens [7 min], Highway 9 Interchange [7 min]
Birchwood Place (residential) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Highway 9 Interchange [3 min], Maple Heights [4 min], Southbound Overpass [6 min]
Magnolia Gardens (residential) → Downtown Precinct [7 min], Aspen Ridge [6 min], Maple Heights [9 min], Southbound Overpass [12 min], Highway 9 Interchange [12 min]
Maple Heights (residential) → Birchwood Place [4 min], Magnolia Gardens [9 min], Aspen Ridge [4 min], Central Plaza [4 min], Southbound Overpass [5 min], Highway 9 Interchange [6 min]
Aspen Ridge (residential) → Engine House No. 1 [8 min], Downtown Precinct [4 min], Magnolia Gardens [6 min], Maple Heights [4 min], Southbound Overpass [8 min]
Central Plaza (commercial) → St. Mary's Medical Center [2 min], Maple Heights [4 min], Southbound Overpass [1 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [3 min], Magnolia Gardens [12 min], Maple Heights [5 min], Central Plaza [1 min], Birchwood Place [6 min], Aspen Ridge [8 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Birchwood Place [3 min], Maple Heights [6 min], Downtown Precinct [7 min], Magnolia Gardens [12 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → fire fire_5
Step 6: CALL-0006 → HOLD (police, waiting for police_1)
Step 7: CALL-0007 → HOLD (police, waiting for police_1)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Multi-car pileup on Lake Boulevard near Central Plaza! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 14 min | opened step 1
EVT-0002 | crime      | Central Plaza                  | sev 4 | police_0 ETA 12 min | opened step 2
EVT-0003 | crime      | Birchwood Place                | sev 2 | police_1 ETA 5 min | opened step 3
EVT-0004 | medical    | Magnolia Gardens               | sev 1 | ambulance_3 ETA 14 min | opened step 4
EVT-0005 | fire       | Aspen Ridge                    | sev 2 | fire_5 ETA 7 min | opened step 5
EVT-0006 | crime      | Birchwood Place                | sev 2 | HELD → police_1 | opened step 6
EVT-0007 | crime      | Central Plaza                  | sev 1 | HELD → police_1 | opened step 7
EVT-0008 | fire       | Central Plaza                  | sev 4 | fire_6 ETA 11 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Birchwood Place                | ON_SCENE → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | St. Mary's Medical Center      | FREE
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Plaza [2 min], Southbound Overpass [3 min], Highway 9 Interchange [8 min]
Engine House No. 1 (fire_station) → Highway 9 Interchange [2 min], Birchwood Place [4 min], Aspen Ridge [8 min], Downtown Precinct [7 min]
Downtown Precinct (police_station) → Aspen Ridge [4 min], Engine House No. 1 [7 min], Birchwood Place [6 min], Magnolia Gardens [7 min], Highway 9 Interchange [7 min]
Birchwood Place (residential) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Highway 9 Interchange [3 min], Maple Heights [4 min], Southbound Overpass [6 min]
Magnolia Gardens (residential) → Downtown Precinct [7 min], Aspen Ridge [6 min], Maple Heights [9 min], Southbound Overpass [12 min], Highway 9 Interchange [12 min]
Maple Heights (residential) → Birchwood Place [4 min], Magnolia Gardens [9 min], Aspen Ridge [4 min], Central Plaza [4 min], Southbound Overpass [5 min], Highway 9 Interchange [6 min]
Aspen Ridge (residential) → Engine House No. 1 [8 min], Downtown Precinct [4 min], Magnolia Gardens [6 min], Maple Heights [4 min], Southbound Overpass [8 min]
Central Plaza (commercial) → St. Mary's Medical Center [2 min], Maple Heights [4 min], Southbound Overpass [1 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [3 min], Magnolia Gardens [12 min], Maple Heights [5 min], Central Plaza [1 min], Birchwood Place [6 min], Aspen Ridge [8 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Birchwood Place [3 min], Maple Heights [6 min], Downtown Precinct [7 min], Magnolia Gardens [12 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → HOLD (police, waiting for police_1)
Step 7: CALL-0007 → HOLD (police, waiting for police_1)
Step 8: CALL-0008 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
My husband just collapsed and he won't wake up! He's breathing weird. We're at 724 Cedar Lane, please hurry!

=== ACTIVE EVENTS ===
EVT-0001 | medical    | Magnolia Gardens               | sev 5 | ambulance_2 ETA 14 min | opened step 1
EVT-0002 | crime      | Central Plaza                  | sev 4 | police_0 ETA 12 min | opened step 2
EVT-0004 | medical    | Magnolia Gardens               | sev 1 | ambulance_3 ETA 14 min | opened step 4
EVT-0005 | fire       | Aspen Ridge                    | sev 2 | fire_5 ETA 7 min | opened step 5
EVT-0006 | crime      | Birchwood Place                | sev 2 | HELD → police_1 | opened step 6
EVT-0007 | crime      | Central Plaza                  | sev 1 | HELD → police_1 | opened step 7
EVT-0008 | fire       | Central Plaza                  | sev 4 | fire_6 ETA 11 min | opened step 8
EVT-0009 | accident   | Central Plaza                  | sev 3 | ambulance_4 ETA 2 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0002
police_1        | police     | Birchwood Place                | RETURNING → EVT-0003
ambulance_2     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0001
ambulance_3     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | St. Mary's Medical Center      | DISPATCHED → EVT-0009
fire_5          | fire       | Engine House No. 1             | DISPATCHED → EVT-0005
fire_6          | fire       | Engine House No. 1             | DISPATCHED → EVT-0008
fire_7          | fire       | Engine House No. 1             | FREE

=== CITY REFERENCE ===
St. Mary's Medical Center (hospital) → Central Plaza [2 min], Southbound Overpass [3 min], Highway 9 Interchange [8 min]
Engine House No. 1 (fire_station) → Highway 9 Interchange [2 min], Birchwood Place [4 min], Aspen Ridge [8 min], Downtown Precinct [7 min]
Downtown Precinct (police_station) → Aspen Ridge [4 min], Engine House No. 1 [7 min], Birchwood Place [6 min], Magnolia Gardens [7 min], Highway 9 Interchange [7 min]
Birchwood Place (residential) → Engine House No. 1 [4 min], Downtown Precinct [6 min], Highway 9 Interchange [3 min], Maple Heights [4 min], Southbound Overpass [6 min]
Magnolia Gardens (residential) → Downtown Precinct [7 min], Aspen Ridge [6 min], Maple Heights [9 min], Southbound Overpass [12 min], Highway 9 Interchange [12 min]
Maple Heights (residential) → Birchwood Place [4 min], Magnolia Gardens [9 min], Aspen Ridge [4 min], Central Plaza [4 min], Southbound Overpass [5 min], Highway 9 Interchange [6 min]
Aspen Ridge (residential) → Engine House No. 1 [8 min], Downtown Precinct [4 min], Magnolia Gardens [6 min], Maple Heights [4 min], Southbound Overpass [8 min]
Central Plaza (commercial) → St. Mary's Medical Center [2 min], Maple Heights [4 min], Southbound Overpass [1 min]
Southbound Overpass (road_junction) → St. Mary's Medical Center [3 min], Magnolia Gardens [12 min], Maple Heights [5 min], Central Plaza [1 min], Birchwood Place [6 min], Aspen Ridge [8 min]
Highway 9 Interchange (road_junction) → St. Mary's Medical Center [8 min], Engine House No. 1 [2 min], Birchwood Place [3 min], Maple Heights [6 min], Downtown Precinct [7 min], Magnolia Gardens [12 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → HOLD (police, waiting for police_1)
Step 8: CALL-0008 → fire fire_6
Step 9: CALL-0009 → ambulance ambulance_4

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0004", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
There's a fight outside Riverside Market on Oak Boulevard. Looks like 3-4 people involved, getting pretty violent.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Parkside Shopping Center [2 min], Central Crossroads [3 min], Cedar Park Village [2 min], Central Fire Station [5 min], Metro Police HQ [2 min]
Central Fire Station (fire_station) → Metro Police HQ [4 min], City Central Hospital [5 min], Maple Heights [5 min], Cedar Park Village [4 min], Riverside Market [8 min]
Metro Police HQ (police_station) → Central Fire Station [4 min], Maple Heights [2 min], Central Crossroads [2 min], City Central Hospital [2 min]
Maple Heights (residential) → Central Fire Station [5 min], Metro Police HQ [2 min], Central Crossroads [5 min]
Lakeview Residences (residential) → Riverside Market [2 min], Parkside Shopping Center [3 min]
Pinecrest Homes (residential) → Eastgate Roundabout [5 min], Cedar Park Village [6 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Central Fire Station [4 min], Pinecrest Homes [6 min], Parkside Shopping Center [2 min], Eastgate Roundabout [5 min]
Riverside Market (commercial) → Central Fire Station [8 min], Lakeview Residences [2 min], Parkside Shopping Center [5 min], Central Crossroads [4 min]
Parkside Shopping Center (commercial) → City Central Hospital [2 min], Lakeview Residences [3 min], Cedar Park Village [2 min], Riverside Market [5 min], Central Crossroads [1 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [5 min], Cedar Park Village [5 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Metro Police HQ [2 min], Maple Heights [5 min], Riverside Market [4 min], Parkside Shopping Center [1 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Someone fainted at Maple Heights. They're breathing okay now but look really pale. We're on Oak Lane.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Market               | sev 3 | police_0 ETA 5 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Parkside Shopping Center [2 min], Central Crossroads [3 min], Cedar Park Village [2 min], Central Fire Station [5 min], Metro Police HQ [2 min]
Central Fire Station (fire_station) → Metro Police HQ [4 min], City Central Hospital [5 min], Maple Heights [5 min], Cedar Park Village [4 min], Riverside Market [8 min]
Metro Police HQ (police_station) → Central Fire Station [4 min], Maple Heights [2 min], Central Crossroads [2 min], City Central Hospital [2 min]
Maple Heights (residential) → Central Fire Station [5 min], Metro Police HQ [2 min], Central Crossroads [5 min]
Lakeview Residences (residential) → Riverside Market [2 min], Parkside Shopping Center [3 min]
Pinecrest Homes (residential) → Eastgate Roundabout [5 min], Cedar Park Village [6 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Central Fire Station [4 min], Pinecrest Homes [6 min], Parkside Shopping Center [2 min], Eastgate Roundabout [5 min]
Riverside Market (commercial) → Central Fire Station [8 min], Lakeview Residences [2 min], Parkside Shopping Center [5 min], Central Crossroads [4 min]
Parkside Shopping Center (commercial) → City Central Hospital [2 min], Lakeview Residences [3 min], Cedar Park Village [2 min], Riverside Market [5 min], Central Crossroads [1 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [5 min], Cedar Park Village [5 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Metro Police HQ [2 min], Maple Heights [5 min], Riverside Market [4 min], Parkside Shopping Center [1 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's a break-in happening right now at 882 Main Lane. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Market               | sev 3 | police_0 ETA 5 min | opened step 1
EVT-0002 | medical    | Maple Heights                  | sev 5 | ambulance_3 ETA 4 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | FREE
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Parkside Shopping Center [2 min], Central Crossroads [3 min], Cedar Park Village [2 min], Central Fire Station [5 min], Metro Police HQ [2 min]
Central Fire Station (fire_station) → Metro Police HQ [4 min], City Central Hospital [5 min], Maple Heights [5 min], Cedar Park Village [4 min], Riverside Market [8 min]
Metro Police HQ (police_station) → Central Fire Station [4 min], Maple Heights [2 min], Central Crossroads [2 min], City Central Hospital [2 min]
Maple Heights (residential) → Central Fire Station [5 min], Metro Police HQ [2 min], Central Crossroads [5 min]
Lakeview Residences (residential) → Riverside Market [2 min], Parkside Shopping Center [3 min]
Pinecrest Homes (residential) → Eastgate Roundabout [5 min], Cedar Park Village [6 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Central Fire Station [4 min], Pinecrest Homes [6 min], Parkside Shopping Center [2 min], Eastgate Roundabout [5 min]
Riverside Market (commercial) → Central Fire Station [8 min], Lakeview Residences [2 min], Parkside Shopping Center [5 min], Central Crossroads [4 min]
Parkside Shopping Center (commercial) → City Central Hospital [2 min], Lakeview Residences [3 min], Cedar Park Village [2 min], Riverside Market [5 min], Central Crossroads [1 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [5 min], Cedar Park Village [5 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Metro Police HQ [2 min], Maple Heights [5 min], Riverside Market [4 min], Parkside Shopping Center [1 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Fender bender on Main Lane near Pinecrest Homes. No injuries but the cars are blocking the road.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Market               | sev 3 | police_0 ETA 5 min | opened step 1
EVT-0002 | medical    | Maple Heights                  | sev 5 | ambulance_3 ETA 4 min | opened step 2
EVT-0003 | crime      | Pinecrest Homes                | sev 1 | police_1 ETA 11 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Parkside Shopping Center [2 min], Central Crossroads [3 min], Cedar Park Village [2 min], Central Fire Station [5 min], Metro Police HQ [2 min]
Central Fire Station (fire_station) → Metro Police HQ [4 min], City Central Hospital [5 min], Maple Heights [5 min], Cedar Park Village [4 min], Riverside Market [8 min]
Metro Police HQ (police_station) → Central Fire Station [4 min], Maple Heights [2 min], Central Crossroads [2 min], City Central Hospital [2 min]
Maple Heights (residential) → Central Fire Station [5 min], Metro Police HQ [2 min], Central Crossroads [5 min]
Lakeview Residences (residential) → Riverside Market [2 min], Parkside Shopping Center [3 min]
Pinecrest Homes (residential) → Eastgate Roundabout [5 min], Cedar Park Village [6 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Central Fire Station [4 min], Pinecrest Homes [6 min], Parkside Shopping Center [2 min], Eastgate Roundabout [5 min]
Riverside Market (commercial) → Central Fire Station [8 min], Lakeview Residences [2 min], Parkside Shopping Center [5 min], Central Crossroads [4 min]
Parkside Shopping Center (commercial) → City Central Hospital [2 min], Lakeview Residences [3 min], Cedar Park Village [2 min], Riverside Market [5 min], Central Crossroads [1 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [5 min], Cedar Park Village [5 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Metro Police HQ [2 min], Maple Heights [5 min], Riverside Market [4 min], Parkside Shopping Center [1 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → police police_0
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
I think I heard gunshots near 959 Oak Boulevard! People are running. I'm hiding inside Riverside Market, please send help!

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Market               | sev 3 | police_0 ETA 5 min | opened step 1
EVT-0002 | medical    | Maple Heights                  | sev 5 | ambulance_3 ETA 4 min | opened step 2
EVT-0003 | crime      | Pinecrest Homes                | sev 1 | police_1 ETA 11 min | opened step 3
EVT-0004 | accident   | Pinecrest Homes                | sev 3 | ambulance_4 ETA 8 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Parkside Shopping Center [2 min], Central Crossroads [3 min], Cedar Park Village [2 min], Central Fire Station [5 min], Metro Police HQ [2 min]
Central Fire Station (fire_station) → Metro Police HQ [4 min], City Central Hospital [5 min], Maple Heights [5 min], Cedar Park Village [4 min], Riverside Market [8 min]
Metro Police HQ (police_station) → Central Fire Station [4 min], Maple Heights [2 min], Central Crossroads [2 min], City Central Hospital [2 min]
Maple Heights (residential) → Central Fire Station [5 min], Metro Police HQ [2 min], Central Crossroads [5 min]
Lakeview Residences (residential) → Riverside Market [2 min], Parkside Shopping Center [3 min]
Pinecrest Homes (residential) → Eastgate Roundabout [5 min], Cedar Park Village [6 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Central Fire Station [4 min], Pinecrest Homes [6 min], Parkside Shopping Center [2 min], Eastgate Roundabout [5 min]
Riverside Market (commercial) → Central Fire Station [8 min], Lakeview Residences [2 min], Parkside Shopping Center [5 min], Central Crossroads [4 min]
Parkside Shopping Center (commercial) → City Central Hospital [2 min], Lakeview Residences [3 min], Cedar Park Village [2 min], Riverside Market [5 min], Central Crossroads [1 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [5 min], Cedar Park Village [5 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Metro Police HQ [2 min], Maple Heights [5 min], Riverside Market [4 min], Parkside Shopping Center [1 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_3
Step 3: CALL-0003 → police police_1
Step 4: CALL-0004 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
I just got mugged near Riverside Market! The guy ran towards Park Avenue. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Market               | sev 3 | police_0 ETA 5 min | opened step 1
EVT-0002 | medical    | Maple Heights                  | sev 5 | ambulance_3 ETA 4 min | opened step 2
EVT-0003 | crime      | Pinecrest Homes                | sev 1 | police_1 ETA 11 min | opened step 3
EVT-0004 | accident   | Pinecrest Homes                | sev 3 | ambulance_4 ETA 8 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Riverside Market               | ON_SCENE → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Maple Heights                  | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Parkside Shopping Center [2 min], Central Crossroads [3 min], Cedar Park Village [2 min], Central Fire Station [5 min], Metro Police HQ [2 min]
Central Fire Station (fire_station) → Metro Police HQ [4 min], City Central Hospital [5 min], Maple Heights [5 min], Cedar Park Village [4 min], Riverside Market [8 min]
Metro Police HQ (police_station) → Central Fire Station [4 min], Maple Heights [2 min], Central Crossroads [2 min], City Central Hospital [2 min]
Maple Heights (residential) → Central Fire Station [5 min], Metro Police HQ [2 min], Central Crossroads [5 min]
Lakeview Residences (residential) → Riverside Market [2 min], Parkside Shopping Center [3 min]
Pinecrest Homes (residential) → Eastgate Roundabout [5 min], Cedar Park Village [6 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Central Fire Station [4 min], Pinecrest Homes [6 min], Parkside Shopping Center [2 min], Eastgate Roundabout [5 min]
Riverside Market (commercial) → Central Fire Station [8 min], Lakeview Residences [2 min], Parkside Shopping Center [5 min], Central Crossroads [4 min]
Parkside Shopping Center (commercial) → City Central Hospital [2 min], Lakeview Residences [3 min], Cedar Park Village [2 min], Riverside Market [5 min], Central Crossroads [1 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [5 min], Cedar Park Village [5 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Metro Police HQ [2 min], Maple Heights [5 min], Riverside Market [4 min], Parkside Shopping Center [1 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → police police_1
Step 4: CALL-0004 → ambulance ambulance_4
Step 5: CALL-0005 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Pedestrian hit by a truck at Second Road near Pinecrest Homes. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
EVT-0001 | crime      | Riverside Market               | sev 3 | police_0 ETA 5 min | opened step 1
EVT-0002 | medical    | Maple Heights                  | sev 5 | ambulance_3 ETA 4 min | opened step 2
EVT-0003 | crime      | Pinecrest Homes                | sev 1 | police_1 ETA 11 min | opened step 3
EVT-0004 | accident   | Pinecrest Homes                | sev 3 | ambulance_4 ETA 8 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Riverside Market               | ON_SCENE → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Maple Heights                  | ON_SCENE → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0004
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Parkside Shopping Center [2 min], Central Crossroads [3 min], Cedar Park Village [2 min], Central Fire Station [5 min], Metro Police HQ [2 min]
Central Fire Station (fire_station) → Metro Police HQ [4 min], City Central Hospital [5 min], Maple Heights [5 min], Cedar Park Village [4 min], Riverside Market [8 min]
Metro Police HQ (police_station) → Central Fire Station [4 min], Maple Heights [2 min], Central Crossroads [2 min], City Central Hospital [2 min]
Maple Heights (residential) → Central Fire Station [5 min], Metro Police HQ [2 min], Central Crossroads [5 min]
Lakeview Residences (residential) → Riverside Market [2 min], Parkside Shopping Center [3 min]
Pinecrest Homes (residential) → Eastgate Roundabout [5 min], Cedar Park Village [6 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Central Fire Station [4 min], Pinecrest Homes [6 min], Parkside Shopping Center [2 min], Eastgate Roundabout [5 min]
Riverside Market (commercial) → Central Fire Station [8 min], Lakeview Residences [2 min], Parkside Shopping Center [5 min], Central Crossroads [4 min]
Parkside Shopping Center (commercial) → City Central Hospital [2 min], Lakeview Residences [3 min], Cedar Park Village [2 min], Riverside Market [5 min], Central Crossroads [1 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [5 min], Cedar Park Village [5 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Metro Police HQ [2 min], Maple Heights [5 min], Riverside Market [4 min], Parkside Shopping Center [1 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → ambulance ambulance_4
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_4", "from_event_id": "EVT-0004", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Yeah there's a small fire in a dumpster near Lakeview Residences on Park Avenue. It's not spreading but it's pretty smoky.

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Pinecrest Homes                | sev 1 | police_1 ETA 11 min | opened step 3
EVT-0004 | accident   | Pinecrest Homes                | sev 3 | UNASSIGNED | opened step 4
EVT-0005 | accident   | Pinecrest Homes                | sev 4 | ambulance_4 ETA 8 min | opened step 7

=== UNIT STATUS ===
police_0        | police     | Riverside Market               | RETURNING → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Maple Heights                  | RETURNING → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Parkside Shopping Center [2 min], Central Crossroads [3 min], Cedar Park Village [2 min], Central Fire Station [5 min], Metro Police HQ [2 min]
Central Fire Station (fire_station) → Metro Police HQ [4 min], City Central Hospital [5 min], Maple Heights [5 min], Cedar Park Village [4 min], Riverside Market [8 min]
Metro Police HQ (police_station) → Central Fire Station [4 min], Maple Heights [2 min], Central Crossroads [2 min], City Central Hospital [2 min]
Maple Heights (residential) → Central Fire Station [5 min], Metro Police HQ [2 min], Central Crossroads [5 min]
Lakeview Residences (residential) → Riverside Market [2 min], Parkside Shopping Center [3 min]
Pinecrest Homes (residential) → Eastgate Roundabout [5 min], Cedar Park Village [6 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Central Fire Station [4 min], Pinecrest Homes [6 min], Parkside Shopping Center [2 min], Eastgate Roundabout [5 min]
Riverside Market (commercial) → Central Fire Station [8 min], Lakeview Residences [2 min], Parkside Shopping Center [5 min], Central Crossroads [4 min]
Parkside Shopping Center (commercial) → City Central Hospital [2 min], Lakeview Residences [3 min], Cedar Park Village [2 min], Riverside Market [5 min], Central Crossroads [1 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [5 min], Cedar Park Village [5 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Metro Police HQ [2 min], Maple Heights [5 min], Riverside Market [4 min], Parkside Shopping Center [1 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → Duplicate of EVT-0001
Step 6: CALL-0006 → Duplicate of EVT-0001
Step 7: CALL-0007 → ambulance ?

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
There's a break-in happening right now at 524 Oak Lane. I can see someone climbing through a window from across the street.

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Pinecrest Homes                | sev 1 | police_1 ETA 11 min | opened step 3
EVT-0005 | accident   | Pinecrest Homes                | sev 4 | ambulance_4 ETA 8 min | opened step 7
EVT-0006 | fire       | Lakeview Residences            | sev 5 | fire_5 ETA 9 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Riverside Market               | RETURNING → EVT-0001
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_2        | police     | Metro Police HQ                | FREE
ambulance_3     | ambulance  | Maple Heights                  | RETURNING → EVT-0002
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0006
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Parkside Shopping Center [2 min], Central Crossroads [3 min], Cedar Park Village [2 min], Central Fire Station [5 min], Metro Police HQ [2 min]
Central Fire Station (fire_station) → Metro Police HQ [4 min], City Central Hospital [5 min], Maple Heights [5 min], Cedar Park Village [4 min], Riverside Market [8 min]
Metro Police HQ (police_station) → Central Fire Station [4 min], Maple Heights [2 min], Central Crossroads [2 min], City Central Hospital [2 min]
Maple Heights (residential) → Central Fire Station [5 min], Metro Police HQ [2 min], Central Crossroads [5 min]
Lakeview Residences (residential) → Riverside Market [2 min], Parkside Shopping Center [3 min]
Pinecrest Homes (residential) → Eastgate Roundabout [5 min], Cedar Park Village [6 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Central Fire Station [4 min], Pinecrest Homes [6 min], Parkside Shopping Center [2 min], Eastgate Roundabout [5 min]
Riverside Market (commercial) → Central Fire Station [8 min], Lakeview Residences [2 min], Parkside Shopping Center [5 min], Central Crossroads [4 min]
Parkside Shopping Center (commercial) → City Central Hospital [2 min], Lakeview Residences [3 min], Cedar Park Village [2 min], Riverside Market [5 min], Central Crossroads [1 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [5 min], Cedar Park Village [5 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Metro Police HQ [2 min], Maple Heights [5 min], Riverside Market [4 min], Parkside Shopping Center [1 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → Duplicate of EVT-0001
Step 7: CALL-0007 → ambulance ?
Step 8: CALL-0008 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_2", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
I think I heard gunshots near 866 Park Avenue! People are running. I'm hiding inside Parkside Shopping Center, please send help!

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Pinecrest Homes                | sev 1 | police_1 ETA 11 min | opened step 3
EVT-0005 | accident   | Pinecrest Homes                | sev 4 | ambulance_4 ETA 8 min | opened step 7
EVT-0006 | fire       | Lakeview Residences            | sev 5 | fire_5 ETA 9 min | opened step 8
EVT-0007 | crime      | Maple Heights                  | sev 2 | police_2 ETA 2 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | FREE
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_2        | police     | Metro Police HQ                | DISPATCHED → EVT-0007
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0006
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Parkside Shopping Center [2 min], Central Crossroads [3 min], Cedar Park Village [2 min], Central Fire Station [5 min], Metro Police HQ [2 min]
Central Fire Station (fire_station) → Metro Police HQ [4 min], City Central Hospital [5 min], Maple Heights [5 min], Cedar Park Village [4 min], Riverside Market [8 min]
Metro Police HQ (police_station) → Central Fire Station [4 min], Maple Heights [2 min], Central Crossroads [2 min], City Central Hospital [2 min]
Maple Heights (residential) → Central Fire Station [5 min], Metro Police HQ [2 min], Central Crossroads [5 min]
Lakeview Residences (residential) → Riverside Market [2 min], Parkside Shopping Center [3 min]
Pinecrest Homes (residential) → Eastgate Roundabout [5 min], Cedar Park Village [6 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Central Fire Station [4 min], Pinecrest Homes [6 min], Parkside Shopping Center [2 min], Eastgate Roundabout [5 min]
Riverside Market (commercial) → Central Fire Station [8 min], Lakeview Residences [2 min], Parkside Shopping Center [5 min], Central Crossroads [4 min]
Parkside Shopping Center (commercial) → City Central Hospital [2 min], Lakeview Residences [3 min], Cedar Park Village [2 min], Riverside Market [5 min], Central Crossroads [1 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [5 min], Cedar Park Village [5 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Metro Police HQ [2 min], Maple Heights [5 min], Riverside Market [4 min], Parkside Shopping Center [1 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → ambulance ?
Step 8: CALL-0008 → fire fire_5
Step 9: CALL-0009 → police police_2

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
There's a fire at 905 Park Avenue! Flames coming out a window on the second floor. I don't think anyone's inside but I'm not sure.

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Pinecrest Homes                | sev 1 | police_1 ETA 11 min | opened step 3
EVT-0005 | accident   | Pinecrest Homes                | sev 4 | ambulance_4 ETA 8 min | opened step 7
EVT-0006 | fire       | Lakeview Residences            | sev 5 | fire_5 ETA 9 min | opened step 8
EVT-0007 | crime      | Maple Heights                  | sev 2 | police_2 ETA 2 min | opened step 9
EVT-0008 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 3 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0008
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_2        | police     | Maple Heights                  | ON_SCENE → EVT-0007
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0006
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Parkside Shopping Center [2 min], Central Crossroads [3 min], Cedar Park Village [2 min], Central Fire Station [5 min], Metro Police HQ [2 min]
Central Fire Station (fire_station) → Metro Police HQ [4 min], City Central Hospital [5 min], Maple Heights [5 min], Cedar Park Village [4 min], Riverside Market [8 min]
Metro Police HQ (police_station) → Central Fire Station [4 min], Maple Heights [2 min], Central Crossroads [2 min], City Central Hospital [2 min]
Maple Heights (residential) → Central Fire Station [5 min], Metro Police HQ [2 min], Central Crossroads [5 min]
Lakeview Residences (residential) → Riverside Market [2 min], Parkside Shopping Center [3 min]
Pinecrest Homes (residential) → Eastgate Roundabout [5 min], Cedar Park Village [6 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Central Fire Station [4 min], Pinecrest Homes [6 min], Parkside Shopping Center [2 min], Eastgate Roundabout [5 min]
Riverside Market (commercial) → Central Fire Station [8 min], Lakeview Residences [2 min], Parkside Shopping Center [5 min], Central Crossroads [4 min]
Parkside Shopping Center (commercial) → City Central Hospital [2 min], Lakeview Residences [3 min], Cedar Park Village [2 min], Riverside Market [5 min], Central Crossroads [1 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [5 min], Cedar Park Village [5 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Metro Police HQ [2 min], Maple Heights [5 min], Riverside Market [4 min], Parkside Shopping Center [1 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → fire fire_5
Step 9: CALL-0009 → police police_2
Step 10: CALL-0010 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0006", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
There's been some kind of mass incident at Parkside Shopping Center — multiple people down, some not moving. We need everything, Park Avenue entrance.

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Pinecrest Homes                | sev 1 | police_1 ETA 11 min | opened step 3
EVT-0005 | accident   | Pinecrest Homes                | sev 4 | ambulance_4 ETA 8 min | opened step 7
EVT-0006 | fire       | Lakeview Residences            | sev 5 | fire_5 ETA 9 min | opened step 8
EVT-0007 | crime      | Maple Heights                  | sev 2 | police_2 ETA 2 min | opened step 9
EVT-0008 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 3 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Metro Police HQ                | DISPATCHED → EVT-0008
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_2        | police     | Maple Heights                  | ON_SCENE → EVT-0007
ambulance_3     | ambulance  | City Central Hospital          | FREE
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0006
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Parkside Shopping Center [2 min], Central Crossroads [3 min], Cedar Park Village [2 min], Central Fire Station [5 min], Metro Police HQ [2 min]
Central Fire Station (fire_station) → Metro Police HQ [4 min], City Central Hospital [5 min], Maple Heights [5 min], Cedar Park Village [4 min], Riverside Market [8 min]
Metro Police HQ (police_station) → Central Fire Station [4 min], Maple Heights [2 min], Central Crossroads [2 min], City Central Hospital [2 min]
Maple Heights (residential) → Central Fire Station [5 min], Metro Police HQ [2 min], Central Crossroads [5 min]
Lakeview Residences (residential) → Riverside Market [2 min], Parkside Shopping Center [3 min]
Pinecrest Homes (residential) → Eastgate Roundabout [5 min], Cedar Park Village [6 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Central Fire Station [4 min], Pinecrest Homes [6 min], Parkside Shopping Center [2 min], Eastgate Roundabout [5 min]
Riverside Market (commercial) → Central Fire Station [8 min], Lakeview Residences [2 min], Parkside Shopping Center [5 min], Central Crossroads [4 min]
Parkside Shopping Center (commercial) → City Central Hospital [2 min], Lakeview Residences [3 min], Cedar Park Village [2 min], Riverside Market [5 min], Central Crossroads [1 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [5 min], Cedar Park Village [5 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Metro Police HQ [2 min], Maple Heights [5 min], Riverside Market [4 min], Parkside Shopping Center [1 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → police police_2
Step 10: CALL-0010 → police police_0
Step 11: CALL-0011 → Duplicate of EVT-0006

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
Someone's not breathing at Parkside Shopping Center! A bystander is doing CPR. Please send an ambulance to Park Avenue immediately!

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Pinecrest Homes                | sev 1 | police_1 ETA 11 min | opened step 3
EVT-0005 | accident   | Pinecrest Homes                | sev 4 | ambulance_4 ETA 8 min | opened step 7
EVT-0006 | fire       | Lakeview Residences            | sev 5 | fire_5 ETA 9 min | opened step 8
EVT-0008 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 3 min | opened step 10
EVT-0009 | medical    | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 2 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Parkside Shopping Center       | ON_SCENE → EVT-0008
police_1        | police     | Metro Police HQ                | DISPATCHED → EVT-0003
police_2        | police     | Maple Heights                  | RETURNING → EVT-0007
ambulance_3     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0009
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0006
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Parkside Shopping Center [2 min], Central Crossroads [3 min], Cedar Park Village [2 min], Central Fire Station [5 min], Metro Police HQ [2 min]
Central Fire Station (fire_station) → Metro Police HQ [4 min], City Central Hospital [5 min], Maple Heights [5 min], Cedar Park Village [4 min], Riverside Market [8 min]
Metro Police HQ (police_station) → Central Fire Station [4 min], Maple Heights [2 min], Central Crossroads [2 min], City Central Hospital [2 min]
Maple Heights (residential) → Central Fire Station [5 min], Metro Police HQ [2 min], Central Crossroads [5 min]
Lakeview Residences (residential) → Riverside Market [2 min], Parkside Shopping Center [3 min]
Pinecrest Homes (residential) → Eastgate Roundabout [5 min], Cedar Park Village [6 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Central Fire Station [4 min], Pinecrest Homes [6 min], Parkside Shopping Center [2 min], Eastgate Roundabout [5 min]
Riverside Market (commercial) → Central Fire Station [8 min], Lakeview Residences [2 min], Parkside Shopping Center [5 min], Central Crossroads [4 min]
Parkside Shopping Center (commercial) → City Central Hospital [2 min], Lakeview Residences [3 min], Cedar Park Village [2 min], Riverside Market [5 min], Central Crossroads [1 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [5 min], Cedar Park Village [5 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Metro Police HQ [2 min], Maple Heights [5 min], Riverside Market [4 min], Parkside Shopping Center [1 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → police police_0
Step 11: CALL-0011 → Duplicate of EVT-0006
Step 12: CALL-0012 → ambulance ambulance_3

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0009", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0014] ===
Someone fainted at Parkside Shopping Center. They're breathing okay now but look really pale. We're on Park Avenue.

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Pinecrest Homes                | sev 1 | police_1 ETA 11 min | opened step 3
EVT-0005 | accident   | Pinecrest Homes                | sev 4 | ambulance_4 ETA 8 min | opened step 7
EVT-0006 | fire       | Lakeview Residences            | sev 5 | fire_5 ETA 9 min | opened step 8
EVT-0008 | crime      | Parkside Shopping Center       | sev 5 | police_0 ETA 3 min | opened step 10
EVT-0009 | medical    | Parkside Shopping Center       | sev 3 | ambulance_3 ETA 2 min | opened step 12

=== UNIT STATUS ===
police_0        | police     | Parkside Shopping Center       | ON_SCENE → EVT-0008
police_1        | police     | Pinecrest Homes                | ON_SCENE → EVT-0003
police_2        | police     | Maple Heights                  | RETURNING → EVT-0007
ambulance_3     | ambulance  | Parkside Shopping Center       | ON_SCENE → EVT-0009
ambulance_4     | ambulance  | City Central Hospital          | DISPATCHED → EVT-0005
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0006
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
City Central Hospital (hospital) → Parkside Shopping Center [2 min], Central Crossroads [3 min], Cedar Park Village [2 min], Central Fire Station [5 min], Metro Police HQ [2 min]
Central Fire Station (fire_station) → Metro Police HQ [4 min], City Central Hospital [5 min], Maple Heights [5 min], Cedar Park Village [4 min], Riverside Market [8 min]
Metro Police HQ (police_station) → Central Fire Station [4 min], Maple Heights [2 min], Central Crossroads [2 min], City Central Hospital [2 min]
Maple Heights (residential) → Central Fire Station [5 min], Metro Police HQ [2 min], Central Crossroads [5 min]
Lakeview Residences (residential) → Riverside Market [2 min], Parkside Shopping Center [3 min]
Pinecrest Homes (residential) → Eastgate Roundabout [5 min], Cedar Park Village [6 min]
Cedar Park Village (residential) → City Central Hospital [2 min], Central Fire Station [4 min], Pinecrest Homes [6 min], Parkside Shopping Center [2 min], Eastgate Roundabout [5 min]
Riverside Market (commercial) → Central Fire Station [8 min], Lakeview Residences [2 min], Parkside Shopping Center [5 min], Central Crossroads [4 min]
Parkside Shopping Center (commercial) → City Central Hospital [2 min], Lakeview Residences [3 min], Cedar Park Village [2 min], Riverside Market [5 min], Central Crossroads [1 min]
Eastgate Roundabout (road_junction) → Pinecrest Homes [5 min], Cedar Park Village [5 min]
Central Crossroads (road_junction) → City Central Hospital [3 min], Metro Police HQ [2 min], Maple Heights [5 min], Riverside Market [4 min], Parkside Shopping Center [1 min]

=== DISPATCHER NOTES ===
Step 11: CALL-0011 → Duplicate of EVT-0006
Step 12: CALL-0012 → ambulance ambulance_3
Step 13: CALL-0013 → Duplicate of EVT-0009

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0009", "vehicle_type": null, "vehicle_id": null, "reroute": null}