[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Pedestrian hit by a truck at Third Street near Central Plaza. They're not moving. There's blood everywhere.

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Central Fire Station [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Central Police Station [8 min]
Central Fire Station (fire_station) → Riverside General Hospital [3 min], Oak Avenue Shops [1 min], Spring Meadow Estates [2 min], Central Plaza [2 min], Sunset Villas [11 min], Willow Creek Homes [10 min]
Central Police Station (police_station) → Riverside General Hospital [8 min], Central Plaza [5 min], Spring Meadow Estates [6 min], Willow Creek Homes [8 min], Magnolia Gardens [9 min], Sunset Villas [11 min], Eastgate Roundabout [6 min]
Spring Meadow Estates (residential) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [6 min], Central Plaza [1 min], Oak Avenue Shops [4 min], Willow Creek Homes [7 min]
Willow Creek Homes (residential) → Spring Meadow Estates [7 min], Central Plaza [8 min], Central Police Station [8 min], Central Fire Station [10 min]
Magnolia Gardens (residential) → Eastgate Roundabout [7 min], Central Police Station [9 min], Sunset Villas [12 min], Central Plaza [12 min]
Pinecrest Homes (residential) → Sunset Villas [2 min], Eastgate Roundabout [7 min]
Sunset Villas (residential) → Central Fire Station [11 min], Magnolia Gardens [12 min], Pinecrest Homes [2 min], Eastgate Roundabout [4 min], Central Police Station [11 min], Central Plaza [13 min], Oak Avenue Shops [11 min]
Central Plaza (commercial) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [5 min], Spring Meadow Estates [1 min], Willow Creek Homes [8 min], Magnolia Gardens [12 min], Oak Avenue Shops [3 min], Sunset Villas [13 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [3 min], Central Fire Station [1 min], Spring Meadow Estates [4 min], Central Plaza [3 min], Sunset Villas [11 min], Eastgate Roundabout [11 min]
Eastgate Roundabout (road_junction) → Magnolia Gardens [7 min], Pinecrest Homes [7 min], Sunset Villas [4 min], Central Police Station [6 min], Oak Avenue Shops [11 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
There's a man having chest pains at 500 Lake Lane. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Central Plaza                  | sev 4 | ambulance_3 ETA 4 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Central Fire Station [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Central Police Station [8 min]
Central Fire Station (fire_station) → Riverside General Hospital [3 min], Oak Avenue Shops [1 min], Spring Meadow Estates [2 min], Central Plaza [2 min], Sunset Villas [11 min], Willow Creek Homes [10 min]
Central Police Station (police_station) → Riverside General Hospital [8 min], Central Plaza [5 min], Spring Meadow Estates [6 min], Willow Creek Homes [8 min], Magnolia Gardens [9 min], Sunset Villas [11 min], Eastgate Roundabout [6 min]
Spring Meadow Estates (residential) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [6 min], Central Plaza [1 min], Oak Avenue Shops [4 min], Willow Creek Homes [7 min]
Willow Creek Homes (residential) → Spring Meadow Estates [7 min], Central Plaza [8 min], Central Police Station [8 min], Central Fire Station [10 min]
Magnolia Gardens (residential) → Eastgate Roundabout [7 min], Central Police Station [9 min], Sunset Villas [12 min], Central Plaza [12 min]
Pinecrest Homes (residential) → Sunset Villas [2 min], Eastgate Roundabout [7 min]
Sunset Villas (residential) → Central Fire Station [11 min], Magnolia Gardens [12 min], Pinecrest Homes [2 min], Eastgate Roundabout [4 min], Central Police Station [11 min], Central Plaza [13 min], Oak Avenue Shops [11 min]
Central Plaza (commercial) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [5 min], Spring Meadow Estates [1 min], Willow Creek Homes [8 min], Magnolia Gardens [12 min], Oak Avenue Shops [3 min], Sunset Villas [13 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [3 min], Central Fire Station [1 min], Spring Meadow Estates [4 min], Central Plaza [3 min], Sunset Villas [11 min], Eastgate Roundabout [11 min]
Eastgate Roundabout (road_junction) → Magnolia Gardens [7 min], Pinecrest Homes [7 min], Sunset Villas [4 min], Central Police Station [6 min], Oak Avenue Shops [11 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
There's been some kind of mass incident at Spring Meadow Estates — multiple people down, some not moving. We need everything, Main Road entrance.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Central Plaza                  | sev 4 | ambulance_3 ETA 4 min | opened step 1
EVT-0002 | medical    | Central Plaza                  | sev 4 | ambulance_4 ETA 4 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | Riverside General Hospital     | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Central Fire Station [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Central Police Station [8 min]
Central Fire Station (fire_station) → Riverside General Hospital [3 min], Oak Avenue Shops [1 min], Spring Meadow Estates [2 min], Central Plaza [2 min], Sunset Villas [11 min], Willow Creek Homes [10 min]
Central Police Station (police_station) → Riverside General Hospital [8 min], Central Plaza [5 min], Spring Meadow Estates [6 min], Willow Creek Homes [8 min], Magnolia Gardens [9 min], Sunset Villas [11 min], Eastgate Roundabout [6 min]
Spring Meadow Estates (residential) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [6 min], Central Plaza [1 min], Oak Avenue Shops [4 min], Willow Creek Homes [7 min]
Willow Creek Homes (residential) → Spring Meadow Estates [7 min], Central Plaza [8 min], Central Police Station [8 min], Central Fire Station [10 min]
Magnolia Gardens (residential) → Eastgate Roundabout [7 min], Central Police Station [9 min], Sunset Villas [12 min], Central Plaza [12 min]
Pinecrest Homes (residential) → Sunset Villas [2 min], Eastgate Roundabout [7 min]
Sunset Villas (residential) → Central Fire Station [11 min], Magnolia Gardens [12 min], Pinecrest Homes [2 min], Eastgate Roundabout [4 min], Central Police Station [11 min], Central Plaza [13 min], Oak Avenue Shops [11 min]
Central Plaza (commercial) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [5 min], Spring Meadow Estates [1 min], Willow Creek Homes [8 min], Magnolia Gardens [12 min], Oak Avenue Shops [3 min], Sunset Villas [13 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [3 min], Central Fire Station [1 min], Spring Meadow Estates [4 min], Central Plaza [3 min], Sunset Villas [11 min], Eastgate Roundabout [11 min]
Eastgate Roundabout (road_junction) → Magnolia Gardens [7 min], Pinecrest Homes [7 min], Sunset Villas [4 min], Central Police Station [6 min], Oak Avenue Shops [11 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → ambulance ambulance_4

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Active shooter at Pinecrest Homes! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Central Plaza                  | sev 4 | ambulance_3 ETA 4 min | opened step 1
EVT-0002 | medical    | Central Plaza                  | sev 4 | ambulance_4 ETA 4 min | opened step 2
EVT-0003 | medical    | Spring Meadow Estates          | sev 1 | ambulance_5 ETA 4 min | opened step 3

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | FREE
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Central Fire Station [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Central Police Station [8 min]
Central Fire Station (fire_station) → Riverside General Hospital [3 min], Oak Avenue Shops [1 min], Spring Meadow Estates [2 min], Central Plaza [2 min], Sunset Villas [11 min], Willow Creek Homes [10 min]
Central Police Station (police_station) → Riverside General Hospital [8 min], Central Plaza [5 min], Spring Meadow Estates [6 min], Willow Creek Homes [8 min], Magnolia Gardens [9 min], Sunset Villas [11 min], Eastgate Roundabout [6 min]
Spring Meadow Estates (residential) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [6 min], Central Plaza [1 min], Oak Avenue Shops [4 min], Willow Creek Homes [7 min]
Willow Creek Homes (residential) → Spring Meadow Estates [7 min], Central Plaza [8 min], Central Police Station [8 min], Central Fire Station [10 min]
Magnolia Gardens (residential) → Eastgate Roundabout [7 min], Central Police Station [9 min], Sunset Villas [12 min], Central Plaza [12 min]
Pinecrest Homes (residential) → Sunset Villas [2 min], Eastgate Roundabout [7 min]
Sunset Villas (residential) → Central Fire Station [11 min], Magnolia Gardens [12 min], Pinecrest Homes [2 min], Eastgate Roundabout [4 min], Central Police Station [11 min], Central Plaza [13 min], Oak Avenue Shops [11 min]
Central Plaza (commercial) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [5 min], Spring Meadow Estates [1 min], Willow Creek Homes [8 min], Magnolia Gardens [12 min], Oak Avenue Shops [3 min], Sunset Villas [13 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [3 min], Central Fire Station [1 min], Spring Meadow Estates [4 min], Central Plaza [3 min], Sunset Villas [11 min], Eastgate Roundabout [11 min]
Eastgate Roundabout (road_junction) → Magnolia Gardens [7 min], Pinecrest Homes [7 min], Sunset Villas [4 min], Central Police Station [6 min], Oak Avenue Shops [11 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → ambulance ambulance_4
Step 3: CALL-0003 → ambulance ambulance_5

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
Oh god, the whole kitchen is on fire at 352 Elm Avenue! My kids are upstairs — please send someone NOW!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Central Plaza                  | sev 4 | ambulance_3 ETA 4 min | opened step 1
EVT-0002 | medical    | Central Plaza                  | sev 4 | ambulance_4 ETA 4 min | opened step 2
EVT-0003 | medical    | Spring Meadow Estates          | sev 1 | ambulance_5 ETA 4 min | opened step 3
EVT-0004 | crime      | Pinecrest Homes                | sev 4 | police_0 ETA 12 min | opened step 4

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0004
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Central Plaza                  | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Central Fire Station [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Central Police Station [8 min]
Central Fire Station (fire_station) → Riverside General Hospital [3 min], Oak Avenue Shops [1 min], Spring Meadow Estates [2 min], Central Plaza [2 min], Sunset Villas [11 min], Willow Creek Homes [10 min]
Central Police Station (police_station) → Riverside General Hospital [8 min], Central Plaza [5 min], Spring Meadow Estates [6 min], Willow Creek Homes [8 min], Magnolia Gardens [9 min], Sunset Villas [11 min], Eastgate Roundabout [6 min]
Spring Meadow Estates (residential) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [6 min], Central Plaza [1 min], Oak Avenue Shops [4 min], Willow Creek Homes [7 min]
Willow Creek Homes (residential) → Spring Meadow Estates [7 min], Central Plaza [8 min], Central Police Station [8 min], Central Fire Station [10 min]
Magnolia Gardens (residential) → Eastgate Roundabout [7 min], Central Police Station [9 min], Sunset Villas [12 min], Central Plaza [12 min]
Pinecrest Homes (residential) → Sunset Villas [2 min], Eastgate Roundabout [7 min]
Sunset Villas (residential) → Central Fire Station [11 min], Magnolia Gardens [12 min], Pinecrest Homes [2 min], Eastgate Roundabout [4 min], Central Police Station [11 min], Central Plaza [13 min], Oak Avenue Shops [11 min]
Central Plaza (commercial) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [5 min], Spring Meadow Estates [1 min], Willow Creek Homes [8 min], Magnolia Gardens [12 min], Oak Avenue Shops [3 min], Sunset Villas [13 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [3 min], Central Fire Station [1 min], Spring Meadow Estates [4 min], Central Plaza [3 min], Sunset Villas [11 min], Eastgate Roundabout [11 min]
Eastgate Roundabout (road_junction) → Magnolia Gardens [7 min], Pinecrest Homes [7 min], Sunset Villas [4 min], Central Police Station [6 min], Oak Avenue Shops [11 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_4
Step 3: CALL-0003 → ambulance ambulance_5
Step 4: CALL-0004 → police police_0

[Assistant] {"action_type": "dispatch", "severity_pred": 1, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_6", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
Someone fainted at Pinecrest Homes. They're breathing okay now but look really pale. We're on Sunset Lane.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Central Plaza                  | sev 4 | ambulance_3 ETA 4 min | opened step 1
EVT-0002 | medical    | Central Plaza                  | sev 4 | ambulance_4 ETA 4 min | opened step 2
EVT-0003 | medical    | Spring Meadow Estates          | sev 1 | ambulance_5 ETA 4 min | opened step 3
EVT-0004 | crime      | Pinecrest Homes                | sev 4 | police_0 ETA 12 min | opened step 4
EVT-0005 | fire       | Sunset Villas                  | sev 1 | fire_6 ETA 11 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0004
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Central Plaza                  | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | Central Plaza                  | ON_SCENE → EVT-0002
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0003
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0005
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Central Fire Station [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Central Police Station [8 min]
Central Fire Station (fire_station) → Riverside General Hospital [3 min], Oak Avenue Shops [1 min], Spring Meadow Estates [2 min], Central Plaza [2 min], Sunset Villas [11 min], Willow Creek Homes [10 min]
Central Police Station (police_station) → Riverside General Hospital [8 min], Central Plaza [5 min], Spring Meadow Estates [6 min], Willow Creek Homes [8 min], Magnolia Gardens [9 min], Sunset Villas [11 min], Eastgate Roundabout [6 min]
Spring Meadow Estates (residential) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [6 min], Central Plaza [1 min], Oak Avenue Shops [4 min], Willow Creek Homes [7 min]
Willow Creek Homes (residential) → Spring Meadow Estates [7 min], Central Plaza [8 min], Central Police Station [8 min], Central Fire Station [10 min]
Magnolia Gardens (residential) → Eastgate Roundabout [7 min], Central Police Station [9 min], Sunset Villas [12 min], Central Plaza [12 min]
Pinecrest Homes (residential) → Sunset Villas [2 min], Eastgate Roundabout [7 min]
Sunset Villas (residential) → Central Fire Station [11 min], Magnolia Gardens [12 min], Pinecrest Homes [2 min], Eastgate Roundabout [4 min], Central Police Station [11 min], Central Plaza [13 min], Oak Avenue Shops [11 min]
Central Plaza (commercial) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [5 min], Spring Meadow Estates [1 min], Willow Creek Homes [8 min], Magnolia Gardens [12 min], Oak Avenue Shops [3 min], Sunset Villas [13 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [3 min], Central Fire Station [1 min], Spring Meadow Estates [4 min], Central Plaza [3 min], Sunset Villas [11 min], Eastgate Roundabout [11 min]
Eastgate Roundabout (road_junction) → Magnolia Gardens [7 min], Pinecrest Homes [7 min], Sunset Villas [4 min], Central Police Station [6 min], Oak Avenue Shops [11 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → ambulance ambulance_5
Step 4: CALL-0004 → police police_0
Step 5: CALL-0005 → fire fire_6

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_5", "from_event_id": "EVT-0003", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
Hello, my neighbor fell and hurt her ankle at 517 Sunset Lane. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Central Plaza                  | sev 4 | ambulance_4 ETA 4 min | opened step 2
EVT-0003 | medical    | Spring Meadow Estates          | sev 1 | UNASSIGNED | opened step 3
EVT-0004 | crime      | Pinecrest Homes                | sev 4 | police_0 ETA 12 min | opened step 4
EVT-0005 | fire       | Sunset Villas                  | sev 1 | fire_6 ETA 11 min | opened step 5
EVT-0006 | medical    | Pinecrest Homes                | sev 5 | ambulance_5 ETA 16 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0004
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Central Plaza                  | RETURNING → EVT-0001
ambulance_4     | ambulance  | Central Plaza                  | ON_SCENE → EVT-0002
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0005
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Central Fire Station [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Central Police Station [8 min]
Central Fire Station (fire_station) → Riverside General Hospital [3 min], Oak Avenue Shops [1 min], Spring Meadow Estates [2 min], Central Plaza [2 min], Sunset Villas [11 min], Willow Creek Homes [10 min]
Central Police Station (police_station) → Riverside General Hospital [8 min], Central Plaza [5 min], Spring Meadow Estates [6 min], Willow Creek Homes [8 min], Magnolia Gardens [9 min], Sunset Villas [11 min], Eastgate Roundabout [6 min]
Spring Meadow Estates (residential) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [6 min], Central Plaza [1 min], Oak Avenue Shops [4 min], Willow Creek Homes [7 min]
Willow Creek Homes (residential) → Spring Meadow Estates [7 min], Central Plaza [8 min], Central Police Station [8 min], Central Fire Station [10 min]
Magnolia Gardens (residential) → Eastgate Roundabout [7 min], Central Police Station [9 min], Sunset Villas [12 min], Central Plaza [12 min]
Pinecrest Homes (residential) → Sunset Villas [2 min], Eastgate Roundabout [7 min]
Sunset Villas (residential) → Central Fire Station [11 min], Magnolia Gardens [12 min], Pinecrest Homes [2 min], Eastgate Roundabout [4 min], Central Police Station [11 min], Central Plaza [13 min], Oak Avenue Shops [11 min]
Central Plaza (commercial) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [5 min], Spring Meadow Estates [1 min], Willow Creek Homes [8 min], Magnolia Gardens [12 min], Oak Avenue Shops [3 min], Sunset Villas [13 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [3 min], Central Fire Station [1 min], Spring Meadow Estates [4 min], Central Plaza [3 min], Sunset Villas [11 min], Eastgate Roundabout [11 min]
Eastgate Roundabout (road_junction) → Magnolia Gardens [7 min], Pinecrest Homes [7 min], Sunset Villas [4 min], Central Police Station [6 min], Oak Avenue Shops [11 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → police police_0
Step 5: CALL-0005 → fire fire_6
Step 6: CALL-0006 → ambulance ?

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0006", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Multi-car pileup on Lake Lane near Central Plaza! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Pinecrest Homes                | sev 4 | police_0 ETA 12 min | opened step 4
EVT-0005 | fire       | Sunset Villas                  | sev 1 | fire_6 ETA 11 min | opened step 5
EVT-0006 | medical    | Pinecrest Homes                | sev 5 | ambulance_5 ETA 16 min | opened step 6

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0004
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Central Plaza                  | RETURNING → EVT-0001
ambulance_4     | ambulance  | Central Plaza                  | RETURNING → EVT-0002
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0005
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Central Fire Station [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Central Police Station [8 min]
Central Fire Station (fire_station) → Riverside General Hospital [3 min], Oak Avenue Shops [1 min], Spring Meadow Estates [2 min], Central Plaza [2 min], Sunset Villas [11 min], Willow Creek Homes [10 min]
Central Police Station (police_station) → Riverside General Hospital [8 min], Central Plaza [5 min], Spring Meadow Estates [6 min], Willow Creek Homes [8 min], Magnolia Gardens [9 min], Sunset Villas [11 min], Eastgate Roundabout [6 min]
Spring Meadow Estates (residential) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [6 min], Central Plaza [1 min], Oak Avenue Shops [4 min], Willow Creek Homes [7 min]
Willow Creek Homes (residential) → Spring Meadow Estates [7 min], Central Plaza [8 min], Central Police Station [8 min], Central Fire Station [10 min]
Magnolia Gardens (residential) → Eastgate Roundabout [7 min], Central Police Station [9 min], Sunset Villas [12 min], Central Plaza [12 min]
Pinecrest Homes (residential) → Sunset Villas [2 min], Eastgate Roundabout [7 min]
Sunset Villas (residential) → Central Fire Station [11 min], Magnolia Gardens [12 min], Pinecrest Homes [2 min], Eastgate Roundabout [4 min], Central Police Station [11 min], Central Plaza [13 min], Oak Avenue Shops [11 min]
Central Plaza (commercial) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [5 min], Spring Meadow Estates [1 min], Willow Creek Homes [8 min], Magnolia Gardens [12 min], Oak Avenue Shops [3 min], Sunset Villas [13 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [3 min], Central Fire Station [1 min], Spring Meadow Estates [4 min], Central Plaza [3 min], Sunset Villas [11 min], Eastgate Roundabout [11 min]
Eastgate Roundabout (road_junction) → Magnolia Gardens [7 min], Pinecrest Homes [7 min], Sunset Villas [4 min], Central Police Station [6 min], Oak Avenue Shops [11 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → fire fire_6
Step 6: CALL-0006 → ambulance ?
Step 7: CALL-0007 → Duplicate of EVT-0006

[Assistant] {"action_type": "hold", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Hello, my neighbor fell and hurt her ankle at 914 Sunset Lane. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Pinecrest Homes                | sev 4 | police_0 ETA 12 min | opened step 4
EVT-0005 | fire       | Sunset Villas                  | sev 1 | fire_6 ETA 11 min | opened step 5
EVT-0006 | medical    | Pinecrest Homes                | sev 5 | ambulance_5 ETA 16 min | opened step 6
EVT-0007 | accident   | Central Plaza                  | sev 2 | ambulance_3 ETA 4 min | opened step 8

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0004
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | Central Plaza                  | RETURNING → EVT-0002
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0005
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Central Fire Station [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Central Police Station [8 min]
Central Fire Station (fire_station) → Riverside General Hospital [3 min], Oak Avenue Shops [1 min], Spring Meadow Estates [2 min], Central Plaza [2 min], Sunset Villas [11 min], Willow Creek Homes [10 min]
Central Police Station (police_station) → Riverside General Hospital [8 min], Central Plaza [5 min], Spring Meadow Estates [6 min], Willow Creek Homes [8 min], Magnolia Gardens [9 min], Sunset Villas [11 min], Eastgate Roundabout [6 min]
Spring Meadow Estates (residential) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [6 min], Central Plaza [1 min], Oak Avenue Shops [4 min], Willow Creek Homes [7 min]
Willow Creek Homes (residential) → Spring Meadow Estates [7 min], Central Plaza [8 min], Central Police Station [8 min], Central Fire Station [10 min]
Magnolia Gardens (residential) → Eastgate Roundabout [7 min], Central Police Station [9 min], Sunset Villas [12 min], Central Plaza [12 min]
Pinecrest Homes (residential) → Sunset Villas [2 min], Eastgate Roundabout [7 min]
Sunset Villas (residential) → Central Fire Station [11 min], Magnolia Gardens [12 min], Pinecrest Homes [2 min], Eastgate Roundabout [4 min], Central Police Station [11 min], Central Plaza [13 min], Oak Avenue Shops [11 min]
Central Plaza (commercial) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [5 min], Spring Meadow Estates [1 min], Willow Creek Homes [8 min], Magnolia Gardens [12 min], Oak Avenue Shops [3 min], Sunset Villas [13 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [3 min], Central Fire Station [1 min], Spring Meadow Estates [4 min], Central Plaza [3 min], Sunset Villas [11 min], Eastgate Roundabout [11 min]
Eastgate Roundabout (road_junction) → Magnolia Gardens [7 min], Pinecrest Homes [7 min], Sunset Villas [4 min], Central Police Station [6 min], Oak Avenue Shops [11 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → ambulance ?
Step 7: CALL-0007 → Duplicate of EVT-0006
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0007", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Someone fainted at Sunset Villas. They're breathing okay now but look really pale. We're on Elm Avenue.

=== ACTIVE EVENTS ===
EVT-0004 | crime      | Pinecrest Homes                | sev 4 | police_0 ETA 12 min | opened step 4
EVT-0005 | fire       | Sunset Villas                  | sev 1 | fire_6 ETA 11 min | opened step 5
EVT-0006 | medical    | Pinecrest Homes                | sev 5 | ambulance_5 ETA 16 min | opened step 6
EVT-0007 | accident   | Central Plaza                  | sev 2 | HELD → ambulance_3 | opened step 8
EVT-0008 | medical    | Pinecrest Homes                | sev 4 | ambulance_3 ETA 16 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Central Police Station         | DISPATCHED → EVT-0004
police_1        | police     | Central Police Station         | FREE
police_2        | police     | Central Police Station         | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0008
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
ambulance_5     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0006
fire_6          | fire       | Central Fire Station           | DISPATCHED → EVT-0005
fire_7          | fire       | Central Fire Station           | FREE
fire_8          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Central Fire Station [3 min], Oak Avenue Shops [3 min], Spring Meadow Estates [5 min], Central Plaza [5 min], Central Police Station [8 min]
Central Fire Station (fire_station) → Riverside General Hospital [3 min], Oak Avenue Shops [1 min], Spring Meadow Estates [2 min], Central Plaza [2 min], Sunset Villas [11 min], Willow Creek Homes [10 min]
Central Police Station (police_station) → Riverside General Hospital [8 min], Central Plaza [5 min], Spring Meadow Estates [6 min], Willow Creek Homes [8 min], Magnolia Gardens [9 min], Sunset Villas [11 min], Eastgate Roundabout [6 min]
Spring Meadow Estates (residential) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [6 min], Central Plaza [1 min], Oak Avenue Shops [4 min], Willow Creek Homes [7 min]
Willow Creek Homes (residential) → Spring Meadow Estates [7 min], Central Plaza [8 min], Central Police Station [8 min], Central Fire Station [10 min]
Magnolia Gardens (residential) → Eastgate Roundabout [7 min], Central Police Station [9 min], Sunset Villas [12 min], Central Plaza [12 min]
Pinecrest Homes (residential) → Sunset Villas [2 min], Eastgate Roundabout [7 min]
Sunset Villas (residential) → Central Fire Station [11 min], Magnolia Gardens [12 min], Pinecrest Homes [2 min], Eastgate Roundabout [4 min], Central Police Station [11 min], Central Plaza [13 min], Oak Avenue Shops [11 min]
Central Plaza (commercial) → Riverside General Hospital [5 min], Central Fire Station [2 min], Central Police Station [5 min], Spring Meadow Estates [1 min], Willow Creek Homes [8 min], Magnolia Gardens [12 min], Oak Avenue Shops [3 min], Sunset Villas [13 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [3 min], Central Fire Station [1 min], Spring Meadow Estates [4 min], Central Plaza [3 min], Sunset Villas [11 min], Eastgate Roundabout [11 min]
Eastgate Roundabout (road_junction) → Magnolia Gardens [7 min], Pinecrest Homes [7 min], Sunset Villas [4 min], Central Police Station [6 min], Oak Avenue Shops [11 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0006
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)
Step 9: CALL-0009 → ambulance ?

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0001] ===
Bad crash on Park Road! Car flipped over near Oakwood Apartments. Driver's trapped inside, not responding!

=== ACTIVE EVENTS ===
(none)

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | FREE
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Elmwood Terrace [1 min], Maple Heights [3 min], Central Crossroads [4 min], Oak Avenue Shops [7 min], Downtown Precinct [8 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Maple Heights [7 min], Elmwood Terrace [7 min]
Downtown Precinct (police_station) → Riverside General Hospital [8 min], Central Fire Station [4 min], Maple Heights [7 min], Oak Avenue Shops [15 min], Cedar Park Village [13 min], Central Crossroads [11 min]
Elmwood Terrace (residential) → Riverside General Hospital [1 min], Central Fire Station [7 min], Maple Heights [4 min], Central Crossroads [5 min], Cedar Park Village [11 min]
Cedar Park Village (residential) → Elmwood Terrace [11 min], Central Plaza [7 min], Riverside Condos [6 min], Central Crossroads [8 min], Downtown Precinct [13 min], Oakwood Apartments [14 min]
Oakwood Apartments (residential) → Oak Avenue Shops [2 min], Riverside General Hospital [7 min], Cedar Park Village [14 min]
Maple Heights (residential) → Riverside General Hospital [3 min], Central Fire Station [7 min], Downtown Precinct [7 min], Elmwood Terrace [4 min]
Riverside Condos (residential) → Cedar Park Village [6 min], Central Plaza [4 min], Highway 9 Interchange [6 min]
Central Plaza (commercial) → Cedar Park Village [7 min], Riverside Condos [4 min], Central Crossroads [2 min], Highway 9 Interchange [5 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [7 min], Downtown Precinct [15 min], Oakwood Apartments [2 min], Central Crossroads [5 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Riverside Condos [6 min], Central Plaza [5 min], Oak Avenue Shops [6 min], Central Crossroads [7 min]
Central Crossroads (road_junction) → Riverside General Hospital [4 min], Elmwood Terrace [5 min], Cedar Park Village [8 min], Central Plaza [2 min], Oak Avenue Shops [5 min], Highway 9 Interchange [7 min], Downtown Precinct [11 min]

=== DISPATCHER NOTES ===
(first call)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0002] ===
Hello, my neighbor fell and hurt her ankle at 933 Main Avenue. She's conscious and talking but can't walk.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oakwood Apartments             | sev 4 | ambulance_3 ETA 6 min | opened step 1

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Elmwood Terrace [1 min], Maple Heights [3 min], Central Crossroads [4 min], Oak Avenue Shops [7 min], Downtown Precinct [8 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Maple Heights [7 min], Elmwood Terrace [7 min]
Downtown Precinct (police_station) → Riverside General Hospital [8 min], Central Fire Station [4 min], Maple Heights [7 min], Oak Avenue Shops [15 min], Cedar Park Village [13 min], Central Crossroads [11 min]
Elmwood Terrace (residential) → Riverside General Hospital [1 min], Central Fire Station [7 min], Maple Heights [4 min], Central Crossroads [5 min], Cedar Park Village [11 min]
Cedar Park Village (residential) → Elmwood Terrace [11 min], Central Plaza [7 min], Riverside Condos [6 min], Central Crossroads [8 min], Downtown Precinct [13 min], Oakwood Apartments [14 min]
Oakwood Apartments (residential) → Oak Avenue Shops [2 min], Riverside General Hospital [7 min], Cedar Park Village [14 min]
Maple Heights (residential) → Riverside General Hospital [3 min], Central Fire Station [7 min], Downtown Precinct [7 min], Elmwood Terrace [4 min]
Riverside Condos (residential) → Cedar Park Village [6 min], Central Plaza [4 min], Highway 9 Interchange [6 min]
Central Plaza (commercial) → Cedar Park Village [7 min], Riverside Condos [4 min], Central Crossroads [2 min], Highway 9 Interchange [5 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [7 min], Downtown Precinct [15 min], Oakwood Apartments [2 min], Central Crossroads [5 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Riverside Condos [6 min], Central Plaza [5 min], Oak Avenue Shops [6 min], Central Crossroads [7 min]
Central Crossroads (road_junction) → Riverside General Hospital [4 min], Elmwood Terrace [5 min], Cedar Park Village [8 min], Central Plaza [2 min], Oak Avenue Shops [5 min], Highway 9 Interchange [7 min], Downtown Precinct [11 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_4", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0003] ===
Multi-car pileup on Park Road near Oakwood Apartments! At least 5 cars, people screaming, I can smell gas leaking. Send fire too!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oakwood Apartments             | sev 4 | ambulance_3 ETA 6 min | opened step 1
EVT-0002 | medical    | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 6 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Elmwood Terrace [1 min], Maple Heights [3 min], Central Crossroads [4 min], Oak Avenue Shops [7 min], Downtown Precinct [8 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Maple Heights [7 min], Elmwood Terrace [7 min]
Downtown Precinct (police_station) → Riverside General Hospital [8 min], Central Fire Station [4 min], Maple Heights [7 min], Oak Avenue Shops [15 min], Cedar Park Village [13 min], Central Crossroads [11 min]
Elmwood Terrace (residential) → Riverside General Hospital [1 min], Central Fire Station [7 min], Maple Heights [4 min], Central Crossroads [5 min], Cedar Park Village [11 min]
Cedar Park Village (residential) → Elmwood Terrace [11 min], Central Plaza [7 min], Riverside Condos [6 min], Central Crossroads [8 min], Downtown Precinct [13 min], Oakwood Apartments [14 min]
Oakwood Apartments (residential) → Oak Avenue Shops [2 min], Riverside General Hospital [7 min], Cedar Park Village [14 min]
Maple Heights (residential) → Riverside General Hospital [3 min], Central Fire Station [7 min], Downtown Precinct [7 min], Elmwood Terrace [4 min]
Riverside Condos (residential) → Cedar Park Village [6 min], Central Plaza [4 min], Highway 9 Interchange [6 min]
Central Plaza (commercial) → Cedar Park Village [7 min], Riverside Condos [4 min], Central Crossroads [2 min], Highway 9 Interchange [5 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [7 min], Downtown Precinct [15 min], Oakwood Apartments [2 min], Central Crossroads [5 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Riverside Condos [6 min], Central Plaza [5 min], Oak Avenue Shops [6 min], Central Crossroads [7 min]
Central Crossroads (road_junction) → Riverside General Hospital [4 min], Elmwood Terrace [5 min], Cedar Park Village [8 min], Central Plaza [2 min], Oak Avenue Shops [5 min], Highway 9 Interchange [7 min], Downtown Precinct [11 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → ambulance ambulance_4

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0004] ===
Car accident at Park Road and Hill Lane. One driver looks hurt, holding their neck. Other car's smoking.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oakwood Apartments             | sev 4 | ambulance_3 ETA 6 min | opened step 1
EVT-0002 | medical    | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 6 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Elmwood Terrace [1 min], Maple Heights [3 min], Central Crossroads [4 min], Oak Avenue Shops [7 min], Downtown Precinct [8 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Maple Heights [7 min], Elmwood Terrace [7 min]
Downtown Precinct (police_station) → Riverside General Hospital [8 min], Central Fire Station [4 min], Maple Heights [7 min], Oak Avenue Shops [15 min], Cedar Park Village [13 min], Central Crossroads [11 min]
Elmwood Terrace (residential) → Riverside General Hospital [1 min], Central Fire Station [7 min], Maple Heights [4 min], Central Crossroads [5 min], Cedar Park Village [11 min]
Cedar Park Village (residential) → Elmwood Terrace [11 min], Central Plaza [7 min], Riverside Condos [6 min], Central Crossroads [8 min], Downtown Precinct [13 min], Oakwood Apartments [14 min]
Oakwood Apartments (residential) → Oak Avenue Shops [2 min], Riverside General Hospital [7 min], Cedar Park Village [14 min]
Maple Heights (residential) → Riverside General Hospital [3 min], Central Fire Station [7 min], Downtown Precinct [7 min], Elmwood Terrace [4 min]
Riverside Condos (residential) → Cedar Park Village [6 min], Central Plaza [4 min], Highway 9 Interchange [6 min]
Central Plaza (commercial) → Cedar Park Village [7 min], Riverside Condos [4 min], Central Crossroads [2 min], Highway 9 Interchange [5 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [7 min], Downtown Precinct [15 min], Oakwood Apartments [2 min], Central Crossroads [5 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Riverside Condos [6 min], Central Plaza [5 min], Oak Avenue Shops [6 min], Central Crossroads [7 min]
Central Crossroads (road_junction) → Riverside General Hospital [4 min], Elmwood Terrace [5 min], Cedar Park Village [8 min], Central Plaza [2 min], Oak Avenue Shops [5 min], Highway 9 Interchange [7 min], Downtown Precinct [11 min]

=== DISPATCHER NOTES ===
Step 1: CALL-0001 → ambulance ambulance_3
Step 2: CALL-0002 → ambulance ambulance_4
Step 3: CALL-0003 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0005] ===
I just got mugged near Riverside Condos! The guy ran towards River Boulevard. He had a knife.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oakwood Apartments             | sev 4 | ambulance_3 ETA 6 min | opened step 1
EVT-0002 | medical    | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 6 min | opened step 2

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | FREE
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Elmwood Terrace [1 min], Maple Heights [3 min], Central Crossroads [4 min], Oak Avenue Shops [7 min], Downtown Precinct [8 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Maple Heights [7 min], Elmwood Terrace [7 min]
Downtown Precinct (police_station) → Riverside General Hospital [8 min], Central Fire Station [4 min], Maple Heights [7 min], Oak Avenue Shops [15 min], Cedar Park Village [13 min], Central Crossroads [11 min]
Elmwood Terrace (residential) → Riverside General Hospital [1 min], Central Fire Station [7 min], Maple Heights [4 min], Central Crossroads [5 min], Cedar Park Village [11 min]
Cedar Park Village (residential) → Elmwood Terrace [11 min], Central Plaza [7 min], Riverside Condos [6 min], Central Crossroads [8 min], Downtown Precinct [13 min], Oakwood Apartments [14 min]
Oakwood Apartments (residential) → Oak Avenue Shops [2 min], Riverside General Hospital [7 min], Cedar Park Village [14 min]
Maple Heights (residential) → Riverside General Hospital [3 min], Central Fire Station [7 min], Downtown Precinct [7 min], Elmwood Terrace [4 min]
Riverside Condos (residential) → Cedar Park Village [6 min], Central Plaza [4 min], Highway 9 Interchange [6 min]
Central Plaza (commercial) → Cedar Park Village [7 min], Riverside Condos [4 min], Central Crossroads [2 min], Highway 9 Interchange [5 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [7 min], Downtown Precinct [15 min], Oakwood Apartments [2 min], Central Crossroads [5 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Riverside Condos [6 min], Central Plaza [5 min], Oak Avenue Shops [6 min], Central Crossroads [7 min]
Central Crossroads (road_junction) → Riverside General Hospital [4 min], Elmwood Terrace [5 min], Cedar Park Village [8 min], Central Plaza [2 min], Oak Avenue Shops [5 min], Highway 9 Interchange [7 min], Downtown Precinct [11 min]

=== DISPATCHER NOTES ===
Step 2: CALL-0002 → ambulance ambulance_4
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → Duplicate of EVT-0001

[Assistant] {"action_type": "dispatch", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_0", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0006] ===
A cyclist got hit by a car near Oakwood Apartments. They're on the ground, conscious but bleeding from the head.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oakwood Apartments             | sev 4 | ambulance_3 ETA 6 min | opened step 1
EVT-0002 | medical    | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 6 min | opened step 2
EVT-0003 | crime      | Riverside Condos               | sev 3 | police_0 ETA 16 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Elmwood Terrace [1 min], Maple Heights [3 min], Central Crossroads [4 min], Oak Avenue Shops [7 min], Downtown Precinct [8 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Maple Heights [7 min], Elmwood Terrace [7 min]
Downtown Precinct (police_station) → Riverside General Hospital [8 min], Central Fire Station [4 min], Maple Heights [7 min], Oak Avenue Shops [15 min], Cedar Park Village [13 min], Central Crossroads [11 min]
Elmwood Terrace (residential) → Riverside General Hospital [1 min], Central Fire Station [7 min], Maple Heights [4 min], Central Crossroads [5 min], Cedar Park Village [11 min]
Cedar Park Village (residential) → Elmwood Terrace [11 min], Central Plaza [7 min], Riverside Condos [6 min], Central Crossroads [8 min], Downtown Precinct [13 min], Oakwood Apartments [14 min]
Oakwood Apartments (residential) → Oak Avenue Shops [2 min], Riverside General Hospital [7 min], Cedar Park Village [14 min]
Maple Heights (residential) → Riverside General Hospital [3 min], Central Fire Station [7 min], Downtown Precinct [7 min], Elmwood Terrace [4 min]
Riverside Condos (residential) → Cedar Park Village [6 min], Central Plaza [4 min], Highway 9 Interchange [6 min]
Central Plaza (commercial) → Cedar Park Village [7 min], Riverside Condos [4 min], Central Crossroads [2 min], Highway 9 Interchange [5 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [7 min], Downtown Precinct [15 min], Oakwood Apartments [2 min], Central Crossroads [5 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Riverside Condos [6 min], Central Plaza [5 min], Oak Avenue Shops [6 min], Central Crossroads [7 min]
Central Crossroads (road_junction) → Riverside General Hospital [4 min], Elmwood Terrace [5 min], Cedar Park Village [8 min], Central Plaza [2 min], Oak Avenue Shops [5 min], Highway 9 Interchange [7 min], Downtown Precinct [11 min]

=== DISPATCHER NOTES ===
Step 3: CALL-0003 → Duplicate of EVT-0001
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → police police_0

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0001", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0007] ===
There's a man having chest pains at 201 Main Avenue. He's sweating a lot and says his arm feels numb.

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oakwood Apartments             | sev 4 | ambulance_3 ETA 6 min | opened step 1
EVT-0002 | medical    | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 6 min | opened step 2
EVT-0003 | crime      | Riverside Condos               | sev 3 | police_0 ETA 16 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Oakwood Apartments             | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0002
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Elmwood Terrace [1 min], Maple Heights [3 min], Central Crossroads [4 min], Oak Avenue Shops [7 min], Downtown Precinct [8 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Maple Heights [7 min], Elmwood Terrace [7 min]
Downtown Precinct (police_station) → Riverside General Hospital [8 min], Central Fire Station [4 min], Maple Heights [7 min], Oak Avenue Shops [15 min], Cedar Park Village [13 min], Central Crossroads [11 min]
Elmwood Terrace (residential) → Riverside General Hospital [1 min], Central Fire Station [7 min], Maple Heights [4 min], Central Crossroads [5 min], Cedar Park Village [11 min]
Cedar Park Village (residential) → Elmwood Terrace [11 min], Central Plaza [7 min], Riverside Condos [6 min], Central Crossroads [8 min], Downtown Precinct [13 min], Oakwood Apartments [14 min]
Oakwood Apartments (residential) → Oak Avenue Shops [2 min], Riverside General Hospital [7 min], Cedar Park Village [14 min]
Maple Heights (residential) → Riverside General Hospital [3 min], Central Fire Station [7 min], Downtown Precinct [7 min], Elmwood Terrace [4 min]
Riverside Condos (residential) → Cedar Park Village [6 min], Central Plaza [4 min], Highway 9 Interchange [6 min]
Central Plaza (commercial) → Cedar Park Village [7 min], Riverside Condos [4 min], Central Crossroads [2 min], Highway 9 Interchange [5 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [7 min], Downtown Precinct [15 min], Oakwood Apartments [2 min], Central Crossroads [5 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Riverside Condos [6 min], Central Plaza [5 min], Oak Avenue Shops [6 min], Central Crossroads [7 min]
Central Crossroads (road_junction) → Riverside General Hospital [4 min], Elmwood Terrace [5 min], Cedar Park Village [8 min], Central Plaza [2 min], Oak Avenue Shops [5 min], Highway 9 Interchange [7 min], Downtown Precinct [11 min]

=== DISPATCHER NOTES ===
Step 4: CALL-0004 → Duplicate of EVT-0001
Step 5: CALL-0005 → police police_0
Step 6: CALL-0006 → Duplicate of EVT-0001

[Assistant] {"action_type": "duplicate", "severity_pred": 4, "is_duplicate": true, "duplicate_of_event_id": "EVT-0002", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0008] ===
Someone's not breathing at Riverside Condos! A bystander is doing CPR. Please send an ambulance to Third Lane immediately!

=== ACTIVE EVENTS ===
EVT-0001 | accident   | Oakwood Apartments             | sev 4 | ambulance_3 ETA 6 min | opened step 1
EVT-0002 | medical    | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 6 min | opened step 2
EVT-0003 | crime      | Riverside Condos               | sev 3 | police_0 ETA 16 min | opened step 5

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Oakwood Apartments             | ON_SCENE → EVT-0001
ambulance_4     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0002
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Elmwood Terrace [1 min], Maple Heights [3 min], Central Crossroads [4 min], Oak Avenue Shops [7 min], Downtown Precinct [8 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Maple Heights [7 min], Elmwood Terrace [7 min]
Downtown Precinct (police_station) → Riverside General Hospital [8 min], Central Fire Station [4 min], Maple Heights [7 min], Oak Avenue Shops [15 min], Cedar Park Village [13 min], Central Crossroads [11 min]
Elmwood Terrace (residential) → Riverside General Hospital [1 min], Central Fire Station [7 min], Maple Heights [4 min], Central Crossroads [5 min], Cedar Park Village [11 min]
Cedar Park Village (residential) → Elmwood Terrace [11 min], Central Plaza [7 min], Riverside Condos [6 min], Central Crossroads [8 min], Downtown Precinct [13 min], Oakwood Apartments [14 min]
Oakwood Apartments (residential) → Oak Avenue Shops [2 min], Riverside General Hospital [7 min], Cedar Park Village [14 min]
Maple Heights (residential) → Riverside General Hospital [3 min], Central Fire Station [7 min], Downtown Precinct [7 min], Elmwood Terrace [4 min]
Riverside Condos (residential) → Cedar Park Village [6 min], Central Plaza [4 min], Highway 9 Interchange [6 min]
Central Plaza (commercial) → Cedar Park Village [7 min], Riverside Condos [4 min], Central Crossroads [2 min], Highway 9 Interchange [5 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [7 min], Downtown Precinct [15 min], Oakwood Apartments [2 min], Central Crossroads [5 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Riverside Condos [6 min], Central Plaza [5 min], Oak Avenue Shops [6 min], Central Crossroads [7 min]
Central Crossroads (road_junction) → Riverside General Hospital [4 min], Elmwood Terrace [5 min], Cedar Park Village [8 min], Central Plaza [2 min], Oak Avenue Shops [5 min], Highway 9 Interchange [7 min], Downtown Precinct [11 min]

=== DISPATCHER NOTES ===
Step 5: CALL-0005 → police police_0
Step 6: CALL-0006 → Duplicate of EVT-0001
Step 7: CALL-0007 → Duplicate of EVT-0002

[Assistant] {"action_type": "hold", "severity_pred": 3, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": "ambulance_3", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0009] ===
Building's on fire on Second Avenue near Maple Heights! People are yelling from the windows, please hurry!

=== ACTIVE EVENTS ===
EVT-0002 | medical    | Oak Avenue Shops               | sev 4 | ambulance_4 ETA 6 min | opened step 2
EVT-0003 | crime      | Riverside Condos               | sev 3 | police_0 ETA 16 min | opened step 5
EVT-0004 | medical    | Riverside Condos               | sev 3 | HELD → ambulance_3 | opened step 8

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Oakwood Apartments             | RETURNING → EVT-0001
ambulance_4     | ambulance  | Oak Avenue Shops               | ON_SCENE → EVT-0002
fire_5          | fire       | Central Fire Station           | FREE
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Elmwood Terrace [1 min], Maple Heights [3 min], Central Crossroads [4 min], Oak Avenue Shops [7 min], Downtown Precinct [8 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Maple Heights [7 min], Elmwood Terrace [7 min]
Downtown Precinct (police_station) → Riverside General Hospital [8 min], Central Fire Station [4 min], Maple Heights [7 min], Oak Avenue Shops [15 min], Cedar Park Village [13 min], Central Crossroads [11 min]
Elmwood Terrace (residential) → Riverside General Hospital [1 min], Central Fire Station [7 min], Maple Heights [4 min], Central Crossroads [5 min], Cedar Park Village [11 min]
Cedar Park Village (residential) → Elmwood Terrace [11 min], Central Plaza [7 min], Riverside Condos [6 min], Central Crossroads [8 min], Downtown Precinct [13 min], Oakwood Apartments [14 min]
Oakwood Apartments (residential) → Oak Avenue Shops [2 min], Riverside General Hospital [7 min], Cedar Park Village [14 min]
Maple Heights (residential) → Riverside General Hospital [3 min], Central Fire Station [7 min], Downtown Precinct [7 min], Elmwood Terrace [4 min]
Riverside Condos (residential) → Cedar Park Village [6 min], Central Plaza [4 min], Highway 9 Interchange [6 min]
Central Plaza (commercial) → Cedar Park Village [7 min], Riverside Condos [4 min], Central Crossroads [2 min], Highway 9 Interchange [5 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [7 min], Downtown Precinct [15 min], Oakwood Apartments [2 min], Central Crossroads [5 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Riverside Condos [6 min], Central Plaza [5 min], Oak Avenue Shops [6 min], Central Crossroads [7 min]
Central Crossroads (road_junction) → Riverside General Hospital [4 min], Elmwood Terrace [5 min], Cedar Park Village [8 min], Central Plaza [2 min], Oak Avenue Shops [5 min], Highway 9 Interchange [7 min], Downtown Precinct [11 min]

=== DISPATCHER NOTES ===
Step 6: CALL-0006 → Duplicate of EVT-0001
Step 7: CALL-0007 → Duplicate of EVT-0002
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)

[Assistant] {"action_type": "dispatch", "severity_pred": 4, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "fire", "vehicle_id": "fire_5", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0010] ===
Active shooter at Elmwood Terrace! Multiple shots fired, people running everywhere. Send everyone NOW!

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Riverside Condos               | sev 3 | police_0 ETA 16 min | opened step 5
EVT-0004 | medical    | Riverside Condos               | sev 3 | HELD → ambulance_3 | opened step 8
EVT-0005 | fire       | Maple Heights                  | sev 4 | fire_5 ETA 6 min | opened step 9

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | FREE
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Oakwood Apartments             | RETURNING → EVT-0001
ambulance_4     | ambulance  | Oak Avenue Shops               | RETURNING → EVT-0002
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0005
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Elmwood Terrace [1 min], Maple Heights [3 min], Central Crossroads [4 min], Oak Avenue Shops [7 min], Downtown Precinct [8 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Maple Heights [7 min], Elmwood Terrace [7 min]
Downtown Precinct (police_station) → Riverside General Hospital [8 min], Central Fire Station [4 min], Maple Heights [7 min], Oak Avenue Shops [15 min], Cedar Park Village [13 min], Central Crossroads [11 min]
Elmwood Terrace (residential) → Riverside General Hospital [1 min], Central Fire Station [7 min], Maple Heights [4 min], Central Crossroads [5 min], Cedar Park Village [11 min]
Cedar Park Village (residential) → Elmwood Terrace [11 min], Central Plaza [7 min], Riverside Condos [6 min], Central Crossroads [8 min], Downtown Precinct [13 min], Oakwood Apartments [14 min]
Oakwood Apartments (residential) → Oak Avenue Shops [2 min], Riverside General Hospital [7 min], Cedar Park Village [14 min]
Maple Heights (residential) → Riverside General Hospital [3 min], Central Fire Station [7 min], Downtown Precinct [7 min], Elmwood Terrace [4 min]
Riverside Condos (residential) → Cedar Park Village [6 min], Central Plaza [4 min], Highway 9 Interchange [6 min]
Central Plaza (commercial) → Cedar Park Village [7 min], Riverside Condos [4 min], Central Crossroads [2 min], Highway 9 Interchange [5 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [7 min], Downtown Precinct [15 min], Oakwood Apartments [2 min], Central Crossroads [5 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Riverside Condos [6 min], Central Plaza [5 min], Oak Avenue Shops [6 min], Central Crossroads [7 min]
Central Crossroads (road_junction) → Riverside General Hospital [4 min], Elmwood Terrace [5 min], Cedar Park Village [8 min], Central Plaza [2 min], Oak Avenue Shops [5 min], Highway 9 Interchange [7 min], Downtown Precinct [11 min]

=== DISPATCHER NOTES ===
Step 7: CALL-0007 → Duplicate of EVT-0002
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)
Step 9: CALL-0009 → fire fire_5

[Assistant] {"action_type": "dispatch", "severity_pred": 2, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "police", "vehicle_id": "police_1", "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0011] ===
There's been some kind of mass incident at Cedar Park Village — multiple people down, some not moving. We need everything, Maple Boulevard entrance.

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Riverside Condos               | sev 3 | police_0 ETA 16 min | opened step 5
EVT-0004 | medical    | Riverside Condos               | sev 3 | ambulance_3 ETA 10 min | opened step 8
EVT-0005 | fire       | Maple Heights                  | sev 4 | fire_5 ETA 6 min | opened step 9
EVT-0006 | crime      | Elmwood Terrace                | sev 2 | police_1 ETA 9 min | opened step 10

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0004
ambulance_4     | ambulance  | Oak Avenue Shops               | RETURNING → EVT-0002
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0005
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Elmwood Terrace [1 min], Maple Heights [3 min], Central Crossroads [4 min], Oak Avenue Shops [7 min], Downtown Precinct [8 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Maple Heights [7 min], Elmwood Terrace [7 min]
Downtown Precinct (police_station) → Riverside General Hospital [8 min], Central Fire Station [4 min], Maple Heights [7 min], Oak Avenue Shops [15 min], Cedar Park Village [13 min], Central Crossroads [11 min]
Elmwood Terrace (residential) → Riverside General Hospital [1 min], Central Fire Station [7 min], Maple Heights [4 min], Central Crossroads [5 min], Cedar Park Village [11 min]
Cedar Park Village (residential) → Elmwood Terrace [11 min], Central Plaza [7 min], Riverside Condos [6 min], Central Crossroads [8 min], Downtown Precinct [13 min], Oakwood Apartments [14 min]
Oakwood Apartments (residential) → Oak Avenue Shops [2 min], Riverside General Hospital [7 min], Cedar Park Village [14 min]
Maple Heights (residential) → Riverside General Hospital [3 min], Central Fire Station [7 min], Downtown Precinct [7 min], Elmwood Terrace [4 min]
Riverside Condos (residential) → Cedar Park Village [6 min], Central Plaza [4 min], Highway 9 Interchange [6 min]
Central Plaza (commercial) → Cedar Park Village [7 min], Riverside Condos [4 min], Central Crossroads [2 min], Highway 9 Interchange [5 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [7 min], Downtown Precinct [15 min], Oakwood Apartments [2 min], Central Crossroads [5 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Riverside Condos [6 min], Central Plaza [5 min], Oak Avenue Shops [6 min], Central Crossroads [7 min]
Central Crossroads (road_junction) → Riverside General Hospital [4 min], Elmwood Terrace [5 min], Cedar Park Village [8 min], Central Plaza [2 min], Oak Avenue Shops [5 min], Highway 9 Interchange [7 min], Downtown Precinct [11 min]

=== DISPATCHER NOTES ===
Step 8: CALL-0008 → HOLD (ambulance, waiting for ambulance_3)
Step 9: CALL-0009 → fire fire_5
Step 10: CALL-0010 → police police_1

[Assistant] {"action_type": "dispatch", "severity_pred": 5, "is_duplicate": false, "duplicate_of_event_id": null, "vehicle_type": "ambulance", "vehicle_id": null, "reroute": {"vehicle_to_reroute": "ambulance_3", "from_event_id": "EVT-0004", "replacement_vehicle_id": null}}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0012] ===
I think I heard gunshots near 921 Third Lane! People are running. I'm hiding inside Riverside Condos, please send help!

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Riverside Condos               | sev 3 | police_0 ETA 16 min | opened step 5
EVT-0004 | medical    | Riverside Condos               | sev 3 | HELD → ambulance_3 | opened step 8
EVT-0005 | fire       | Maple Heights                  | sev 4 | fire_5 ETA 6 min | opened step 9
EVT-0006 | crime      | Elmwood Terrace                | sev 2 | police_1 ETA 9 min | opened step 10
EVT-0007 | medical    | Cedar Park Village             | sev 5 | ambulance_3 ETA 11 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0005
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Elmwood Terrace [1 min], Maple Heights [3 min], Central Crossroads [4 min], Oak Avenue Shops [7 min], Downtown Precinct [8 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Maple Heights [7 min], Elmwood Terrace [7 min]
Downtown Precinct (police_station) → Riverside General Hospital [8 min], Central Fire Station [4 min], Maple Heights [7 min], Oak Avenue Shops [15 min], Cedar Park Village [13 min], Central Crossroads [11 min]
Elmwood Terrace (residential) → Riverside General Hospital [1 min], Central Fire Station [7 min], Maple Heights [4 min], Central Crossroads [5 min], Cedar Park Village [11 min]
Cedar Park Village (residential) → Elmwood Terrace [11 min], Central Plaza [7 min], Riverside Condos [6 min], Central Crossroads [8 min], Downtown Precinct [13 min], Oakwood Apartments [14 min]
Oakwood Apartments (residential) → Oak Avenue Shops [2 min], Riverside General Hospital [7 min], Cedar Park Village [14 min]
Maple Heights (residential) → Riverside General Hospital [3 min], Central Fire Station [7 min], Downtown Precinct [7 min], Elmwood Terrace [4 min]
Riverside Condos (residential) → Cedar Park Village [6 min], Central Plaza [4 min], Highway 9 Interchange [6 min]
Central Plaza (commercial) → Cedar Park Village [7 min], Riverside Condos [4 min], Central Crossroads [2 min], Highway 9 Interchange [5 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [7 min], Downtown Precinct [15 min], Oakwood Apartments [2 min], Central Crossroads [5 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Riverside Condos [6 min], Central Plaza [5 min], Oak Avenue Shops [6 min], Central Crossroads [7 min]
Central Crossroads (road_junction) → Riverside General Hospital [4 min], Elmwood Terrace [5 min], Cedar Park Village [8 min], Central Plaza [2 min], Oak Avenue Shops [5 min], Highway 9 Interchange [7 min], Downtown Precinct [11 min]

=== DISPATCHER NOTES ===
Step 9: CALL-0009 → fire fire_5
Step 10: CALL-0010 → police police_1
Step 11: CALL-0011 → ambulance ?

[Assistant] {"action_type": "duplicate", "severity_pred": 3, "is_duplicate": true, "duplicate_of_event_id": "EVT-0003", "vehicle_type": null, "vehicle_id": null, "reroute": null}


[System]
You are an expert 911 emergency dispatcher.
You must respond with exactly one JSON object and no extra text.

Action types:
1) dispatch
2) duplicate
3) hold

Rules:
- If the incoming call is a duplicate of an active event, choose duplicate.
- If not duplicate and a FREE unit of required type exists, choose dispatch with the nearest FREE unit.
- If no FREE unit of required type exists, choose hold with the soonest-to-free busy unit.
- Optional reroute is allowed only for high-severity calls when all units are busy and a lower-severity event is currently assigned.

Severity: 1 (minor) to 5 (catastrophic)
Vehicle mapping:
- fire -> fire
- medical or accident -> ambulance
- crime -> police

[User]
=== INCOMING CALL [CALL-0013] ===
There's been some kind of mass incident at Cedar Park Village — multiple people down, some not moving. We need everything, Maple Boulevard entrance.

=== ACTIVE EVENTS ===
EVT-0003 | crime      | Riverside Condos               | sev 3 | police_0 ETA 16 min | opened step 5
EVT-0004 | medical    | Riverside Condos               | sev 3 | HELD → ambulance_3 | opened step 8
EVT-0005 | fire       | Maple Heights                  | sev 4 | fire_5 ETA 6 min | opened step 9
EVT-0006 | crime      | Elmwood Terrace                | sev 2 | police_1 ETA 9 min | opened step 10
EVT-0007 | medical    | Cedar Park Village             | sev 5 | ambulance_3 ETA 11 min | opened step 11

=== UNIT STATUS ===
police_0        | police     | Downtown Precinct              | DISPATCHED → EVT-0003
police_1        | police     | Downtown Precinct              | DISPATCHED → EVT-0006
police_2        | police     | Downtown Precinct              | FREE
ambulance_3     | ambulance  | Riverside General Hospital     | DISPATCHED → EVT-0007
ambulance_4     | ambulance  | Riverside General Hospital     | FREE
fire_5          | fire       | Central Fire Station           | DISPATCHED → EVT-0005
fire_6          | fire       | Central Fire Station           | FREE
fire_7          | fire       | Central Fire Station           | FREE

=== CITY REFERENCE ===
Riverside General Hospital (hospital) → Elmwood Terrace [1 min], Maple Heights [3 min], Central Crossroads [4 min], Oak Avenue Shops [7 min], Downtown Precinct [8 min], Oakwood Apartments [7 min]
Central Fire Station (fire_station) → Downtown Precinct [4 min], Maple Heights [7 min], Elmwood Terrace [7 min]
Downtown Precinct (police_station) → Riverside General Hospital [8 min], Central Fire Station [4 min], Maple Heights [7 min], Oak Avenue Shops [15 min], Cedar Park Village [13 min], Central Crossroads [11 min]
Elmwood Terrace (residential) → Riverside General Hospital [1 min], Central Fire Station [7 min], Maple Heights [4 min], Central Crossroads [5 min], Cedar Park Village [11 min]
Cedar Park Village (residential) → Elmwood Terrace [11 min], Central Plaza [7 min], Riverside Condos [6 min], Central Crossroads [8 min], Downtown Precinct [13 min], Oakwood Apartments [14 min]
Oakwood Apartments (residential) → Oak Avenue Shops [2 min], Riverside General Hospital [7 min], Cedar Park Village [14 min]
Maple Heights (residential) → Riverside General Hospital [3 min], Central Fire Station [7 min], Downtown Precinct [7 min], Elmwood Terrace [4 min]
Riverside Condos (residential) → Cedar Park Village [6 min], Central Plaza [4 min], Highway 9 Interchange [6 min]
Central Plaza (commercial) → Cedar Park Village [7 min], Riverside Condos [4 min], Central Crossroads [2 min], Highway 9 Interchange [5 min]
Oak Avenue Shops (commercial) → Riverside General Hospital [7 min], Downtown Precinct [15 min], Oakwood Apartments [2 min], Central Crossroads [5 min], Highway 9 Interchange [6 min]
Highway 9 Interchange (road_junction) → Riverside Condos [6 min], Central Plaza [5 min], Oak Avenue Shops [6 min], Central Crossroads [7 min]
Central Crossroads (road_junction) → Riverside General Hospital [4 min], Elmwood Terrace [5 min], Cedar Park Village [8 min], Central Plaza [2 min], Oak Avenue Shops [5 min], Highway 9 Interchange [7 min], Downtown Precinct [11 min]

=== DISPATCHER NOTES ===
Step 10: CALL-0010 → police police_1
Step 11: CALL-0011 → ambulance ?
Step 12: CALL-0012 → Duplicate of EVT-0003

[Assistant] {"action_type": "duplicate", "severity_pred": 5, "is_duplicate": true, "duplicate_of_event_id": "EVT-0007", "vehicle_type": null, "vehicle_id": null, "reroute": null}