#agent.py output

output with prompt - 04032026:

prompt = f"""
You are a customer support agent.

STRICT RULES:
- If any required info is missing → use ask_info
- Only resolve AFTER all required info is collected

Return ONLY JSON.

Actions:
1. ask_info → {{"type": "ask_info", "field": "..."}}
2. resolve → {{"type": "resolve"}}

Allowed fields: account_email, order_id, device_type, browser

Observation:
{observation}
"""

Sending request...
📡 Calling Groq...

🧠 ACTION: {'type': 'ask_info', 'field': 'account_email'}

📥 OBS: {'ticket_id': 'T11', 'customer_message': "I didn't receive my order but it shows delivered.", 'history': [], 'known_info': {}, 'missing_info': ['order_id'], 'status': 'open', 'step_count': 0, 'remaining_steps': 10}
📡 Calling Groq...
🧠 ACTION: {'type': 'ask_info', 'field': 'order_id'}
🎯 REWARD: 0.3
✅ DONE: False

📥 OBS: {'ticket_id': 'T11', 'customer_message': "I didn't receive my order but it shows delivered.", 'history': [], 'known_info': {'order_id': 'sample_value'}, 'missing_info': [], 'status': 'open', 'step_count': 1, 'remaining_steps': 9}
📡 Calling Groq...
🧠 ACTION: {'type': 'ask_info', 'field': 'account_email'}
🎯 REWARD: -0.1
✅ DONE: False

📥 OBS: {'ticket_id': 'T11', 'customer_message': "I didn't receive my order but it shows delivered.", 'history': [], 'known_info': {'order_id': 'sample_value'}, 'missing_info': [], 'status': 'open', 'step_count': 2, 'remaining_steps': 8}
📡 Calling Groq...
🧠 ACTION: {'type': 'ask_info', 'field': 'account_email'}
🎯 REWARD: -0.1
✅ DONE: False

📥 OBS: {'ticket_id': 'T11', 'customer_message': "I didn't receive my order but it shows delivered.", 'history': [], 'known_info': {'order_id': 'sample_value'}, 'missing_info': [], 'status': 'open', 'step_count': 3, 'remaining_steps': 7}
📡 Calling Groq...
🧠 ACTION: {'type': 'ask_info', 'field': 'account_email'}
🎯 REWARD: -0.1
✅ DONE: False

📥 OBS: {'ticket_id': 'T11', 'customer_message': "I didn't receive my order but it shows delivered.", 'history': [], 'known_info': {'order_id': 'sample_value'}, 'missing_info': [], 'status': 'open', 'step_count': 4, 'remaining_steps': 6}
📡 Calling Groq...
🧠 ACTION: {'type': 'ask_info', 'field': 'account_email'}
🎯 REWARD: -0.1
✅ DONE: False

📥 OBS: {'ticket_id': 'T11', 'customer_message': "I didn't receive my order but it shows delivered.", 'history': [], 'known_info': {'order_id': 'sample_value'}, 'missing_info': [], 'status': 'open', 'step_count': 5, 'remaining_steps': 5}
📡 Calling Groq...
🧠 ACTION: {'type': 'ask_info', 'field': 'account_email'}
🎯 REWARD: -0.1
✅ DONE: False

📥 OBS: {'ticket_id': 'T11', 'customer_message': "I didn't receive my order but it shows delivered.", 'history': [], 'known_info': {'order_id': 'sample_value'}, 'missing_info': [], 'status': 'open', 'step_count': 6, 'remaining_steps': 4}
📡 Calling Groq...
🧠 ACTION: {'type': 'ask_info', 'field': 'account_email'}
🎯 REWARD: -0.1
✅ DONE: False

📥 OBS: {'ticket_id': 'T11', 'customer_message': "I didn't receive my order but it shows delivered.", 'history': [], 'known_info': {'order_id': 'sample_value'}, 'missing_info': [], 'status': 'open', 'step_count': 7, 'remaining_steps': 3}
📡 Calling Groq...
🧠 ACTION: {'type': 'ask_info', 'field': 'account_email'}
🎯 REWARD: -0.1
✅ DONE: False

📥 OBS: {'ticket_id': 'T11', 'customer_message': "I didn't receive my order but it shows delivered.", 'history': [], 'known_info': {'order_id': 'sample_value'}, 'missing_info': [], 'status': 'open', 'step_count': 8, 'remaining_steps': 2}
📡 Calling Groq...
🧠 ACTION: {'type': 'ask_info', 'field': 'account_email'}
🎯 REWARD: -0.1
✅ DONE: False

📥 OBS: {'ticket_id': 'T11', 'customer_message': "I didn't receive my order but it shows delivered.", 'history': [], 'known_info': {'order_id': 'sample_value'}, 'missing_info': [], 'status': 'open', 'step_count': 9, 'remaining_steps': 1}
📡 Calling Groq...
🧠 ACTION: {'type': 'ask_info', 'field': 'account_email'}
🎯 REWARD: -0.8
✅ DONE: True

🏁 FINAL INFO: {'final_score': 0.3}


output with prompt - 04032026:


prompt = f"""
You are a customer support agent.

STRICT RULES:
1. If missing_info list is NOT empty → you MUST ask for ONE of those fields
2. If missing_info list is EMPTY → you MUST resolve
3. NEVER ask for a field that is NOT in missing_info
4. NEVER repeat asking for the same field

Return ONLY JSON.

Actions:
- ask_info → {{"type": "ask_info", "field": "..."}}
- resolve → {{"type": "resolve"}}

Observation:
{observation}
"""



🧠 ACTION: {'type': 'ask_info', 'field': 'account_email'}

📥 OBS: {'ticket_id': 'T10', 'customer_message': 'Something is wrong with my account.', 'history': [], 'known_info': {}, 'missing_info': ['account_email'], 'status': 'open', 'step_count': 0, 'remaining_steps': 10}
📡 Calling Groq...
🧠 ACTION: {'type': 'ask_info', 'field': 'account_email'}
🎯 REWARD: 0.3
✅ DONE: False

📥 OBS: {'ticket_id': 'T10', 'customer_message': 'Something is wrong with my account.', 'history': [], 'known_info': {'account_email': 'sample_value'}, 'missing_info': [], 'status': 'open', 'step_count': 1, 'remaining_steps': 9}
📡 Calling Groq...
🧠 ACTION: {'type': 'resolve'}
🎯 REWARD: 1.7
✅ DONE: True

🏁 FINAL INFO: {'final_score': 0.7}