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# app/dataset.py
"""
PURPOSE: Production-grade multi-intent dataset
- Introduces ambiguity (multiple valid interpretations)
- Separates perceived vs true intent
- Supports stochastic + difficulty-aware environments
"""
TICKETS = [
# =========================
# 1. BILLING vs DELIVERY
# =========================
{
"ticket_id": "T001",
"variants": [
"I was charged but didn’t receive my order",
"Payment went through but nothing arrived",
"Got billed but package is missing"
],
"noise": [
"pls check asap",
"this is urgent",
""
],
# AGENT CONFUSION SPACE
"possible_categories": ["billing", "delivery"],
"ground_truth": {
"category": "delivery",
"priority": "high",
"required_info": ["order_id", "account_email"]
}
},
# =========================
# 2. TECH vs ACCOUNT
# =========================
{
"ticket_id": "T002",
"variants": [
"I can’t log into my account",
"Login keeps failing with error",
"Account not accessible"
],
"noise": [
"tried multiple times",
"not sure what's wrong",
""
],
"possible_categories": ["technical", "account"],
"ground_truth": {
"category": "account",
"priority": "medium",
"required_info": ["account_email", "device_type"]
}
},
# =========================
# 3. BILLING vs TECH
# =========================
{
"ticket_id": "T003",
"variants": [
"I got charged twice for the same order",
"Duplicate charge happened",
"Payment processed twice"
],
"noise": [
"this is frustrating",
"",
],
"possible_categories": ["billing", "technical"],
"ground_truth": {
"category": "billing",
"priority": "high",
"required_info": ["order_id", "account_email"]
}
},
# =========================
# 4. DELIVERY (CLEAR)
# =========================
{
"ticket_id": "T004",
"variants": [
"My order hasn’t arrived yet",
"Delivery is delayed",
"Still waiting for package"
],
"noise": [
"been 5 days",
"",
],
"possible_categories": ["delivery"],
"ground_truth": {
"category": "delivery",
"priority": "medium",
"required_info": ["order_id"]
}
},
# =========================
# 5. TECH (AMBIGUOUS UI ISSUE)
# =========================
{
"ticket_id": "T005",
"variants": [
"App crashes when I open it",
"Screen goes blank after launch",
"Something is wrong with the app"
],
"noise": [
"happens randomly",
"",
],
"possible_categories": ["technical"],
"ground_truth": {
"category": "technical",
"priority": "high",
"required_info": ["device_type", "browser"]
}
},
# =========================
# 6. ACCOUNT vs BILLING
# =========================
{
"ticket_id": "T006",
"variants": [
"My subscription is active but I can’t use features",
"Paid but features locked",
"Account says active but not working"
],
"noise": [
"pls fix",
"",
],
"possible_categories": ["account", "billing"],
"ground_truth": {
"category": "account",
"priority": "high",
"required_info": ["account_email"]
}
},
# =========================
# 7. HARD: MULTI-LAYER ISSUE
# =========================
{
"ticket_id": "T007",
"variants": [
"Order delayed and I was charged twice",
"Late delivery and duplicate payment issue",
"Package not here and billing looks wrong"
],
"noise": [
"very frustrating",
"please resolve quickly",
""
],
"possible_categories": ["billing", "delivery"],
"ground_truth": {
"category": "billing", # root cause focus
"priority": "high",
"required_info": ["order_id", "account_email"]
}
},
# =========================
# 8. HARD: VAGUE + NOISY
# =========================
{
"ticket_id": "T008",
"variants": [
"Something is wrong with my account",
"Not working properly",
"Issue with my profile"
],
"noise": [
"not sure what exactly",
"pls help",
""
],
"possible_categories": ["technical", "account"],
"ground_truth": {
"category": "technical",
"priority": "medium",
"required_info": ["device_type"]
}
}
] |