spec_version: 1
name: HyperBrickCaseOps
env_name: supportdesk_env
type: space
runtime: fastapi
app: server.app:app
port: 8000
entry_point: server.supportdesk_environment:SupportDeskEnvironment
description: Enterprise support operations environment with SLA pressure, business-impact aware triage, and primary-vs-secondary issue prioritization.
endpoints:
  reset: /reset
  step: /step
  state: /state
  tasks: /tasks
tasks:
  - id: billing_refund_easy
    difficulty: easy
    max_steps: 6
    grader:
      type: llm
      prompt_template: |
        You are a QA judge. Score the agent's handling of a duplicate-charge refund ticket from 0.0 to 1.0.
        Full score if: queue=billing_ops, priority=high, issue_type=duplicate_charge, status=resolved,
        reply confirms refund with reference/timeline, and internal note mentions duplicate charge/refund.
  - id: account_takeover_medium
    difficulty: medium
    max_steps: 7
    grader:
      type: llm
      prompt_template: |
        You are a QA judge. Score 0.0–1.0 for account-compromise recovery.
        Full score if: account locked, sessions invalidated, ownership verification requested, queue=trust_and_safety,
        status escalated/waiting_on_customer, and reply is security-appropriate (no promises).
  - id: api_incident_hard
    difficulty: hard
    max_steps: 8
    grader:
      type: llm
      prompt_template: |
        You are a QA judge. Score 0.0–1.0 for production API incident triage.
        Full score if: request IDs/time window collected, status page mentioned, escalation to platform_engineering,
        queue=platform_engineering, and reply acknowledges incident.
  - id: regulated_export_exception_hard
    difficulty: hard
    max_steps: 8
    grader:
      type: llm
      prompt_template: |
        You are a QA judge. Score 0.0–1.0 for regulated export exception handling.
        Full score if: compliance review required, no promise of approval, recipient identity/duration/safeguards requested,
        queue=compliance_ops, status=waiting_on_customer.