openenv.yaml

spec_version: 1
name: HyperBrickCaseOps
env_name: supportdesk_env
type: space
runtime: fastapi
app: server.app:app
port: 8000
description: Enterprise support operations environment with SLA pressure, business-impact aware triage, and primary-vs-secondary issue prioritization.
tasks:
  - id: billing_refund_easy
    difficulty: easy
    max_steps: 6
    grader:
      type: python
      path: graders:BillingRefundEasyGrader
  - id: account_takeover_medium
    difficulty: medium
    max_steps: 7
    grader:
      type: python
      path: graders:AccountTakeoverMediumGrader
  - id: api_incident_hard
    difficulty: hard
    max_steps: 8
    grader:
      type: python
      path: graders:ApiIncidentHardGrader
  - id: regulated_export_exception_hard
    difficulty: hard
    max_steps: 8
    grader:
      type: python
      path: graders:RegulatedExportExceptionHardGrader