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from dataclasses import dataclass, field
from typing import Any, Dict, List, Optional
from uuid import uuid4
from openenv.core.env_server.interfaces import Environment
from openenv.core.env_server.types import State
try:
from models import IncidentopsAction, IncidentopsObservation
except ImportError:
from models import IncidentopsAction, IncidentopsObservation
@dataclass
class IncidentSnapshot:
scenario_id: str
task: str
alert_text: str
hidden_truth: str
severity: str
affected_services: List[str]
logs_available: bool
log_snippet: str
likely_cause: str
hf_confidence: float
available_actions: List[str]
correct_action_sequence: List[str]
sla_steps: int
step_count: int = 0
resolved: bool = False
wrong_escalations: int = 0
action_history: List[str] = field(default_factory=list)
evidence_collected: bool = False
team_engaged: Optional[str] = None
# Scenarios
SCENARIOS: Dict[str, List[Dict[str, Any]]] = {
"incident_easy": [
{
"scenario_id": "easy_001",
"task": "incident_easy",
"alert_text": "SEV-2: payment-service latency high after deploy.",
"hidden_truth": "bad_deployment",
"severity": "high",
"affected_services": ["payment-service"],
"logs_available": True,
"log_snippet": "deploy at 14:32 UTC caused connection pool exhaustion",
"likely_cause": "bad_deployment",
"hf_confidence": 0.92,
"available_actions": [
"request_logs",
"rollback_deploy",
"restart_service",
"resolve_incident",
],
"correct_action_sequence": [
"rollback_deploy",
"resolve_incident",
],
"sla_steps": 5,
}
],
"incident_medium": [
{
"scenario_id": "medium_001",
"task": "incident_medium",
"alert_text": "SEV-1: api-gateway 5xx errors; user-profile-service slow; no logs available.",
"hidden_truth": "db_timeout",
"severity": "critical",
"affected_services": ["api-gateway", "user-profile-service"],
"logs_available": False,
"log_snippet": "DB timeout errors from checkout reads",
"likely_cause": "dependency_issue",
"hf_confidence": 0.72,
"available_actions": [
"request_logs",
"query_dependencies",
"escalate_db_team",
"escalate_network_team",
"restart_service",
"resolve_incident",
],
"correct_action_sequence": [
"request_logs",
"query_dependencies",
"escalate_db_team",
"restart_service",
"resolve_incident",
],
"sla_steps": 8,
}
],
"incident_hard": [
{
"scenario_id": "hard_001",
"task": "incident_hard",
"alert_text": "SEV-1: EU checkout failures. Auth and payment degraded. Logs incomplete.",
"hidden_truth": "dns_issue",
"severity": "critical",
"affected_services": ["auth-service", "payment-service", "checkout-service"],
"logs_available": False,
"log_snippet": "DNS query failures in EU region resolver",
"likely_cause": "ambiguous",
"hf_confidence": 0.55,
"available_actions": [
"request_logs",
"query_dns_status",
"query_region_health",
"rollback_deploy",
"restart_service",
"escalate_network_team",
"escalate_db_team",
"broadcast_status_page",
"resolve_incident",
],
"correct_action_sequence": [
"query_region_health",
"query_dns_status",
"escalate_network_team",
"broadcast_status_page",
"resolve_incident",
],
"sla_steps": 12,
}
],
}
# Main Environment Class
class IncidentopsEnvironment(Environment):
SUPPORTS_CONCURRENT_SESSIONS: bool = True
def init(self):
self._state = State(episode_id=str(uuid4()), step_count=0)
self._snapshot: Optional[IncidentSnapshot] = None
self._difficulty = "incident_easy"
self._last_observation: Optional[IncidentopsObservation] = None
def _build_observation(self) -> IncidentopsObservation:
assert self._snapshot is not None
remaining = max(self._snapshot.sla_steps - self._snapshot.step_count, 0)
return IncidentopsObservation(
alert_summary=self._snapshot.alert_text,
severity=self._snapshot.severity,
likely_cause=self._snapshot.likely_cause,
hf_confidence=self._snapshot.hf_confidence,
services_affected=self._snapshot.affected_services,
logs_available=self._snapshot.logs_available,
log_snippet=self._snapshot.log_snippet if self._snapshot.logs_available else "",
service_healthy=self._snapshot.resolved,
elapsed_steps=self._snapshot.step_count,
sla_steps_remaining=remaining,
action_history=list(self._snapshot.action_history),
available_actions=self._snapshot.available_actions,
incident_resolved=self._snapshot.resolved,
wrong_escalations=self._snapshot.wrong_escalations,
metadata={
"scenario_id": self._snapshot.scenario_id,
"task": self._snapshot.task,
"hidden_truth": self._snapshot.hidden_truth,
"team_engaged": self._snapshot.team_engaged,
"evidence_collected": self._snapshot.evidence_collected,
},
reward=0.0,
done=self._snapshot.resolved,
)
# Reward
def _calc_reward(self, action: str) -> float:
assert self._snapshot is not None
s = self._snapshot
reward = -0.05
if s.action_history.count(action) > 1:
reward -= 0.2
if action == "request_logs" and not s.logs_available:
reward += 0.3
s.logs_available = True
s.evidence_collected = True
if action == "query_dependencies" and s.hidden_truth == "db_timeout":
reward += 0.5
s.likely_cause = "db_timeout"
s.hf_confidence = min(0.95, s.hf_confidence + 0.15)
s.evidence_collected = True
if action == "query_dns_status" and s.hidden_truth == "dns_issue":
reward += 0.5
s.likely_cause = "dns_issue"
s.hf_confidence = min(0.95, s.hf_confidence + 0.20)
s.evidence_collected = True
if action == "query_region_health" and s.hidden_truth == "dns_issue":
reward += 0.4
s.hf_confidence = min(0.95, s.hf_confidence + 0.10)
if action == "rollback_deploy" and s.hidden_truth == "bad_deployment":
reward += 1.0
s.resolved = True
elif action == "rollback_deploy":
reward -= 0.8
if action == "escalate_db_team" and s.hidden_truth == "db_timeout":
reward += 0.7
s.team_engaged = "db_team"
elif action == "escalate_db_team":
reward -= 0.5
s.wrong_escalations += 1
if action == "escalate_network_team" and s.hidden_truth == "dns_issue":
reward += 0.7
s.team_engaged = "network_team"
elif action == "escalate_network_team":
reward -= 0.5
s.wrong_escalations += 1
if action == "broadcast_status_page":
reward += 0.2 if s.step_count <= 2 else 0.05
if action == "restart_service" and s.hidden_truth in {"bad_deployment", "db_timeout"}:
reward += 0.8
elif action == "restart_service":
reward -= 0.2
if action == "resolve_incident":
if s.resolved or s.hidden_truth in {"bad_deployment", "db_timeout", "dns_issue"}:
if s.step_count <= s.sla_steps and (
s.evidence_collected or s.team_engaged is not None or s.hidden_truth == "bad_deployment"
):
reward += 1.5
s.resolved = True
else:
reward -= 2.0
else:
reward -= 1.0
if s.step_count > s.sla_steps:
reward -= 0.5
return reward
# ReSet
def reset(self, episode_id=None, task_id="incident_easy", **kwargs):
print(f"[ENV] reset called: task_id={task_id}", flush=True)
scenarios = SCENARIOS.get(task_id, SCENARIOS["incident_easy"])
scenario = scenarios[0]
self._state = State(episode_id=episode_id or str(uuid4()), step_count=0)
self._snapshot = IncidentSnapshot(**scenario)
self._snapshot.action_history = []
self._last_observation = self._build_observation()
return self._last_observation
# Step
def step(self, action) -> IncidentopsObservation:
"""Handle step - accept both IncidentopsAction objects and dicts."""
print(f"[ENV] step called: action={action}, type={type(action)}", flush=True)
if isinstance(action, IncidentopsAction):
action_name = action.action
elif isinstance(action, dict):
action_name = action.get("action", "resolve_incident")
elif isinstance(action, str):
action_name = action
else:
action_name = str(action)
print(f"[ENV] action_name={action_name}", flush=True)
if self._snapshot is None:
print("[ENV] ERROR: No snapshot! Calling reset first.", flush=True)
self.reset()
assert self._snapshot is not None
self._snapshot.step_count += 1
self._state.step_count = self._snapshot.step_count
self._snapshot.action_history.append(action_name)
reward = self._calc_reward(action_name)
done = self._snapshot.resolved or self._snapshot.step_count >= self._snapshot.sla_steps
obs = self._build_observation()
obs.reward = reward
obs.done = done
obs.metadata = {
**(obs.metadata or {}),
"last_action": action_name,
"last_reward": reward,
}
if done:
grade_result = self.grade()
obs.metadata["grader_score"] = grade_result["score"]
self._last_observation = obs
print(f"[ENV] step done: reward={reward:.2f}, done={done}", flush=True)
return obs
# Grade
def grade(self) -> dict:
assert self._snapshot is not None
s = self._snapshot
total_steps = max(s.step_count, 1)
sla_ok = s.step_count <= s.sla_steps
correct_actions = sum(
1 for a in s.action_history if a in s.correct_action_sequence
)
correctness_ratio = correct_actions / max(len(s.correct_action_sequence), 1)
efficiency_bonus = max(0.0, (s.sla_steps - total_steps) / s.sla_steps)
if s.resolved and sla_ok:
score = min(1.0, 0.5 + 0.3 * correctness_ratio + 0.2 * efficiency_bonus)
elif s.resolved:
score = min(0.6, 0.3 + 0.3 * correctness_ratio)
else:
score = max(0.0, 0.1 * correctness_ratio)
return {
"score": round(score, 4),
"success": s.resolved and sla_ok,
"incident_resolved": s.resolved,
"steps_taken": s.step_count,
"sla_met": sla_ok,
"efficiency_bonus": round(efficiency_bonus, 4),
"wrong_escalations": s.wrong_escalations,
"evidence_collected": s.evidence_collected,
}
@property
def state(self) -> State:
return self._state |