knowledge_base/autostream_kb.json

{
  "company": {
    "name": "AutoStream",
    "description": "AutoStream provides automated video editing tools for content creators. Our AI-powered platform helps you edit, enhance, caption, and publish videos faster than ever — no editing experience required."
  },
  "plans": [
    {
      "id": "basic",
      "name": "Basic Plan",
      "price": "$29/month",
      "videos_per_month": 10,
      "resolution": "720p",
      "features": [
        "10 videos per month",
        "720p resolution",
        "Basic auto-editing",
        "Standard templates",
        "Email support (24hr response)"
      ]
    },
    {
      "id": "pro",
      "name": "Pro Plan",
      "price": "$79/month",
      "videos_per_month": "unlimited",
      "resolution": "4K",
      "features": [
        "Unlimited videos",
        "4K resolution",
        "AI captions",
        "Advanced AI editing",
        "Priority rendering",
        "24/7 customer support",
        "Custom branding",
        "Analytics dashboard",
        "Multi-platform export"
      ]
    }
  ],
  "policies": [
    {
      "id": "refund",
      "title": "Refund Policy",
      "content": "We offer refunds within 7 days of purchase. No refunds are available after 7 days. Refund requests must be submitted through our support portal at support.autostream.io."
    },
    {
      "id": "support",
      "title": "Support Policy",
      "content": "24/7 customer support is available exclusively on the Pro plan. Basic plan users receive email support with responses within 24 hours."
    },
    {
      "id": "cancellation",
      "title": "Cancellation Policy",
      "content": "You can cancel your subscription at any time. Access continues until the end of your current billing period. No cancellation fees."
    },
    {
      "id": "trial",
      "title": "Free Trial",
      "content": "We offer a 7-day free trial on the Pro plan. No credit card required to start your trial."
    }
  ],
  "faq": [
    {
      "question": "What platforms does AutoStream support for export?",
      "answer": "AutoStream integrates with YouTube, Instagram, TikTok, Twitch, and supports direct uploads. Export formats include MP4, MOV, and WebM."
    },
    {
      "question": "Can I upgrade or downgrade my plan?",
      "answer": "Yes, you can upgrade or downgrade at any time. Upgrades take effect immediately with prorated billing. Downgrades apply at the start of the next billing cycle."
    },
    {
      "question": "Does AutoStream work for beginners?",
      "answer": "Absolutely. AutoStream is designed for creators of all skill levels. The AI handles complex editing tasks automatically — you just upload your raw footage."
    },
    {
      "question": "What is the difference between Basic and Pro?",
      "answer": "Basic gives you 10 videos/month at 720p with email support. Pro gives you unlimited videos at 4K with AI captions, advanced AI editing, priority rendering, custom branding, analytics, and 24/7 support."
    }
  ]
}