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1af4cba | 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 | # SalesPath — Business Rules (R01–R09)
The environment enforces these 9 business rules at every step.
Three violations → episode terminates with a heavy penalty.
---
## R01 — Qualify Before Present
> **Must QUALIFY before PRESENT**
The agent cannot pitch the product until it has asked qualifying questions about the prospect's needs, budget, and situation.
## R02 — Demo Before Negotiate
> **Must OFFER_DEMO before NEGOTIATE**
No discount or price negotiation is allowed unless a product demo has been offered and scheduled.
## R03 — Budget Known Before Negotiate
> **Budget must be known before NEGOTIATE**
The prospect's budget must be revealed (via QUALIFY action) before the agent can enter negotiations.
## R04 — Discount After Objections
> **Discount only after 2 objections handled**
If the agent mentions a discount during NEGOTIATE, at least 2 prospect objections must have been successfully handled first.
## R05 — No Repeat Action
> **Cannot repeat same action consecutively**
The agent cannot use the same action type twice in a row. A QUALIFY cannot follow a QUALIFY, a PRESENT cannot follow a PRESENT, etc.
## R06 — First Action Must Be PROSPECT
> **First action must always be PROSPECT**
Every episode must begin with the PROSPECT action. Any other first action is invalid.
## R07 — Follow-Up Only After Silence
> **FOLLOW_UP only after prospect goes silent**
FOLLOW_UP is only valid when the prospect has disengaged (returned a `silence` response). If the prospect just responded with actual content, FOLLOW_UP is a violation.
## R08 — Disqualify Logic
> **DISQUALIFY only if prospect is genuinely unqualified**
DISQUALIFY is a violation if the prospect is actually closable (true budget ≥ close threshold AND decision maker is present). Use it only when the deal is truly unwinnable.
## R09 — Close Requires Demo
> **Must OFFER_DEMO before CLOSE (difficulty 2+)**
On difficulty 2 and above, the agent must have completed OFFER_DEMO before attempting to CLOSE the deal.
---
## How Rules Are Enforced
Rules are checked **before** the prospect responds to an action. Violations are accumulated in `constraints_violated` and returned in the observation:
```python
# Observation schema
{
"constraints_violated": ["R01", "R05"], # New violations this turn
"steps_completed": ["PROSPECT", "QUALIFY"],
...
}
```
When `len(constraints_violated) >= 3`, the episode terminates with:
- `r_outcome = -0.5` (terminal penalty)
- `r_compliance = -0.2 × violations` (per-turn penalty)
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