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import json
import os
import random
from datetime import datetime, timedelta, timezone
from typing import cast
TASK_LIBRARY: dict[str, dict[str, object]] = {
"task_easy": {
"description": "Classify and route one unambiguous operational email.",
"scenario_pool": [
{
"scenario_id": "easy_invoice_confirmation",
"emails": [
{
"email_id": "easy-001",
"subject": "Quarterly invoice available",
"body": (
"Hello Team, your Q1 invoice is now ready in the billing portal. "
"Please confirm the purchase order number by Friday."
),
"sender": "accounts@vendor-example.com",
"timestamp": "2026-03-25T09:15:00Z",
"thread_history": [
"Last month: requested invoice schedule for Q1 and Q2."
],
}
],
"ground_truth": [
{
"label": "normal",
"route_to": "billing",
"priority_weight": 1.0,
"summary_keywords": ["invoice", "purchase order", "billing portal"],
}
],
},
{
"scenario_id": "easy_password_lockout",
"emails": [
{
"email_id": "easy-002",
"subject": "Locked out of admin dashboard",
"body": (
"I cannot access the admin dashboard after MFA reset, and our "
"client demo starts in 20 minutes. Please help immediately."
),
"sender": "sales-lead@acme-enterprise.com",
"timestamp": "2026-03-28T11:40:00Z",
"thread_history": ["MFA reset was completed this morning."],
}
],
"ground_truth": [
{
"label": "urgent",
"route_to": "support",
"priority_weight": 1.2,
"summary_keywords": ["locked out", "mfa", "demo"],
}
],
},
{
"scenario_id": "easy_newsletter_archive",
"emails": [
{
"email_id": "easy-003",
"subject": "Monthly partner newsletter",
"body": (
"Sharing this month's partner newsletter with product updates. "
"No action needed unless you want to read the highlights."
),
"sender": "updates@partner-network.io",
"timestamp": "2026-03-30T08:10:00Z",
"thread_history": [],
}
],
"ground_truth": [
{
"label": "archive",
"route_to": "general",
"priority_weight": 0.8,
"summary_keywords": ["newsletter", "no action", "updates"],
}
],
},
],
"private_eval_pool": [],
},
"task_medium": {
"description": "Triage five mixed-priority emails with ambiguous contextual signals.",
"scenario_pool": [
{
"scenario_id": "medium_ops_mix_a",
"emails": [
{
"email_id": "med-001",
"subject": "URGENT: Your account will be disabled in 30 minutes",
"body": (
"Click this external short link to keep your mailbox active. "
"If you do not click now, your account will be deleted."
),
"sender": "it-admin@secure-mail-help.net",
"timestamp": "2026-03-26T07:08:00Z",
"thread_history": [],
},
{
"email_id": "med-002",
"subject": "Can someone review production error spikes?",
"body": (
"We are seeing a 28% spike in checkout failures after the 06:10 UTC "
"deploy. Please triage and assign on-call ownership immediately."
),
"sender": "ops-manager@acme-enterprise.com",
"timestamp": "2026-03-26T06:21:00Z",
"thread_history": ["Pager alert opened at 06:18 UTC."],
},
{
"email_id": "med-003",
"subject": "RE: promo campaign winner list",
"body": (
"Subject line looks like a campaign thread, but this message confirms "
"a customer reported duplicate card charges. Please review and respond."
),
"sender": "care-escalations@acme-enterprise.com",
"timestamp": "2026-03-26T11:42:00Z",
"thread_history": [
"Marketing team forwarded customer complaint for billing review."
],
},
{
"email_id": "med-004",
"subject": "Safety escalation: charger overheating case #4812",
"body": (
"Customer reports visible smoke from charging dock during normal use. "
"No injuries reported, but immediate safety review requested."
),
"sender": "support-lead@acme-enterprise.com",
"timestamp": "2026-03-26T10:03:00Z",
"thread_history": ["Ticket severity raised from P2 to P1."],
},
{
"email_id": "med-005",
"subject": "FYI: April all-hands agenda",
"body": (
"Sharing the all-hands agenda draft. No action required unless you "
"want to propose additional topics by Monday."
),
"sender": "people-ops@acme-enterprise.com",
"timestamp": "2026-03-26T14:25:00Z",
"thread_history": [],
},
],
"ground_truth": [
{
"label": "spam",
"route_to": "general",
"priority_weight": 1.0,
"summary_keywords": ["external link", "disable", "phishing"],
},
{
"label": "urgent",
"route_to": "engineering",
"priority_weight": 1.5,
"summary_keywords": ["checkout", "failures", "on-call"],
},
{
"label": "normal",
"route_to": "billing",
"priority_weight": 1.2,
"summary_keywords": ["duplicate", "charges", "billing"],
},
{
"label": "urgent",
"route_to": "safety",
"priority_weight": 1.6,
"summary_keywords": ["smoke", "overheating", "safety"],
},
{
"label": "archive",
"route_to": "general",
"priority_weight": 0.8,
"summary_keywords": ["all-hands", "agenda", "no action required"],
},
],
},
{
"scenario_id": "medium_ops_mix_b",
"emails": [
{
"email_id": "med-b-001",
"subject": "Action required: verify payroll account immediately",
"body": (
"Your payroll account appears locked. Verify your credentials on this "
"new portal link to avoid delayed salary processing."
),
"sender": "payroll-security@alerts-payroll.net",
"timestamp": "2026-04-01T07:00:00Z",
"thread_history": [],
},
{
"email_id": "med-b-002",
"subject": "Incident: checkout API timeout in eu-west",
"body": (
"Payments API timeout crossed SLO in eu-west for 11 minutes. "
"Revenue impact probable. On-call escalation required."
),
"sender": "sre@acme-enterprise.com",
"timestamp": "2026-04-01T06:40:00Z",
"thread_history": ["Auto-remediation attempt failed."],
},
{
"email_id": "med-b-003",
"subject": "Question about duplicate invoice #4421",
"body": (
"Customer says invoice #4421 appears twice in the portal and asks "
"which one should be paid."
),
"sender": "support@acme-enterprise.com",
"timestamp": "2026-04-01T09:22:00Z",
"thread_history": ["Ticket tagged as finance inquiry."],
},
{
"email_id": "med-b-004",
"subject": "Potential safety issue in warehouse charging bay",
"body": (
"Night shift observed sparks from charging rack slot C after routine use. "
"Operations paused affected rack."
),
"sender": "warehouse-lead@acme-enterprise.com",
"timestamp": "2026-04-01T04:50:00Z",
"thread_history": ["Photos attached in internal ticket."],
},
{
"email_id": "med-b-005",
"subject": "Reminder: volunteer signup closes Friday",
"body": "Friendly reminder to sign up for community day volunteer slots.",
"sender": "people-ops@acme-enterprise.com",
"timestamp": "2026-04-01T10:12:00Z",
"thread_history": [],
},
],
"ground_truth": [
{
"label": "spam",
"route_to": "general",
"priority_weight": 1.0,
"summary_keywords": ["verify", "portal link", "payroll"],
},
{
"label": "urgent",
"route_to": "engineering",
"priority_weight": 1.5,
"summary_keywords": ["timeout", "slo", "on-call"],
},
{
"label": "normal",
"route_to": "billing",
"priority_weight": 1.2,
"summary_keywords": ["duplicate invoice", "paid", "finance"],
},
{
"label": "urgent",
"route_to": "safety",
"priority_weight": 1.6,
"summary_keywords": ["sparks", "charging", "paused"],
},
{
"label": "archive",
"route_to": "general",
"priority_weight": 0.8,
"summary_keywords": ["reminder", "volunteer", "signup"],
},
],
},
],
"private_eval_pool": [],
},
"task_hard": {
"description": "Handle ambiguous complaints that mix safety, legal, and billing risk.",
"scenario_pool": [
{
"scenario_id": "hard_cross_function_a",
"emails": [
{
"email_id": "hard-001",
"subject": "Formal complaint: unsafe device behavior and disputed charges",
"body": (
"I was charged twice for the replacement kit, and during testing the "
"unit became hot enough to scorch the desk surface. I need billing "
"correction and urgent safety follow-up today."
),
"sender": "legal-customer@enterprise-client.com",
"timestamp": "2026-03-26T08:33:00Z",
"thread_history": [
"Support asked customer to share photos; customer replied with incident details."
],
},
{
"email_id": "hard-002",
"subject": "Escalation follow-up: compliance and refund timeline",
"body": (
"Following up on the same incident, compliance team requests confirmation "
"of safety escalation and billing refund timeline before we close the case."
),
"sender": "procurement@enterprise-client.com",
"timestamp": "2026-03-26T09:07:00Z",
"thread_history": ["Legal requested cross-team response within 4 business hours."],
},
],
"ground_truth": [
{
"label": "urgent",
"route_to": "safety",
"cc_route": "billing",
"penalize_spam": 0.2,
"summary_keywords": ["unsafe", "overheating", "double charge", "refund"],
},
{
"label": "urgent",
"route_to": "safety",
"cc_route": "billing",
"penalize_spam": 0.2,
"summary_keywords": ["compliance", "safety escalation", "refund timeline"],
},
],
},
{
"scenario_id": "hard_cross_function_b",
"emails": [
{
"email_id": "hard-b-001",
"subject": "Executive escalation: battery smoke + invoice mismatch",
"body": (
"A strategic customer reported smoke from a battery dock and also found an "
"invoice mismatch on the emergency replacement shipment."
),
"sender": "exec-office@acme-enterprise.com",
"timestamp": "2026-04-01T07:40:00Z",
"thread_history": ["Account owner requested immediate cross-functional response."],
},
{
"email_id": "hard-b-002",
"subject": "Legal asks for mitigation proof and refund confirmation",
"body": (
"Legal team needs written mitigation steps for the safety issue and proof "
"that refund correction has been processed."
),
"sender": "legal@enterprise-client.com",
"timestamp": "2026-04-01T08:05:00Z",
"thread_history": ["Deadline: before board review this afternoon."],
},
],
"ground_truth": [
{
"label": "urgent",
"route_to": "safety",
"cc_route": "billing",
"penalize_spam": 0.2,
"summary_keywords": ["smoke", "invoice mismatch", "strategic customer"],
},
{
"label": "urgent",
"route_to": "safety",
"cc_route": "billing",
"penalize_spam": 0.2,
"summary_keywords": ["mitigation", "refund confirmation", "legal"],
},
],
},
],
"private_eval_pool": [],
},
"task_production": {
"description": (
"Simulate a production inbox with mixed business-critical, safety, billing, "
"support, and spam threads."
),
"scenario_pool": [],
"private_eval_pool": [],
},
}
PRODUCTION_SCENARIO_COUNT = 1000
PRODUCTION_TEMPLATE_LIBRARY: dict[str, dict[str, object]] = {
"phishing_link": {
"label": "spam",
"route_to": "general",
"priority_weight": 1.0,
"summary_keywords": ["phishing", "external link", "credential"],
"subject_options": [
"Immediate verification required for shared inbox",
"Mailbox suspension warning - action needed",
],
"body_options": [
"Security team asks you to verify credentials using this external short link.",
"Your mailbox will be disabled unless you confirm account details on new portal.",
],
"sender_options": ["security-alert@mail-checkup.net", "admin-support@auth-updates.co"],
},
"incident_checkout": {
"label": "urgent",
"route_to": "engineering",
"priority_weight": 1.8,
"summary_keywords": ["checkout", "incident", "on-call"],
"subject_options": [
"SEV-1: checkout failures rising",
"Revenue incident: payment flow degraded",
],
"body_options": [
"Checkout success rate dropped after deployment and on-call escalation is pending.",
"Payment API latency breach is impacting order completion in production.",
],
"sender_options": ["incident-bot@acme-enterprise.com", "sre-lead@acme-enterprise.com"],
},
"billing_refund": {
"label": "normal",
"route_to": "billing",
"priority_weight": 1.3,
"summary_keywords": ["refund", "invoice", "duplicate charge"],
"subject_options": [
"Customer reports duplicate charge",
"Refund timeline confirmation request",
],
"body_options": [
"Customer sees duplicate charge on invoice and asks for correction timeline.",
"Account manager requests status update for pending reimbursement case.",
],
"sender_options": ["care-escalations@acme-enterprise.com", "finance-ops@acme-enterprise.com"],
},
"safety_smoke": {
"label": "urgent",
"route_to": "safety",
"priority_weight": 1.9,
"summary_keywords": ["safety", "smoke", "overheating"],
"subject_options": [
"Safety escalation: smoke seen during charging",
"Urgent product safety complaint",
],
"body_options": [
"Customer reports visible smoke and overheating during normal charging operation.",
"Field ops flagged possible thermal event requiring immediate safety review.",
],
"sender_options": ["support-lead@acme-enterprise.com", "field-ops@acme-enterprise.com"],
},
"support_access": {
"label": "urgent",
"route_to": "support",
"priority_weight": 1.4,
"summary_keywords": ["locked out", "access", "mfa"],
"subject_options": [
"Executive locked out after MFA reset",
"Cannot access admin dashboard before meeting",
],
"body_options": [
"User cannot access dashboard after security reset and requests immediate help.",
"Critical user lockout blocks live customer session starting shortly.",
],
"sender_options": ["sales-lead@acme-enterprise.com", "exec-assistant@acme-enterprise.com"],
},
"archive_digest": {
"label": "archive",
"route_to": "general",
"priority_weight": 0.7,
"summary_keywords": ["newsletter", "digest", "no action"],
"subject_options": [
"Monthly partner digest",
"Internal culture newsletter",
],
"body_options": [
"Sharing monthly digest for awareness only; no action required.",
"Newsletter update with optional reads and no operational request.",
],
"sender_options": ["people-ops@acme-enterprise.com", "updates@partner-network.io"],
},
}
PRODUCTION_EVENT_PLAN: list[str] = [
"phishing_link",
"incident_checkout",
"billing_refund",
"safety_smoke",
"support_access",
"archive_digest",
"incident_checkout",
"billing_refund",
"safety_smoke",
"support_access",
"archive_digest",
"incident_checkout",
"billing_refund",
"phishing_link",
"safety_smoke",
"support_access",
"incident_checkout",
"archive_digest",
]
PRODUCTION_PROFILE_EVENT_PLANS: dict[str, list[str]] = {
"light": PRODUCTION_EVENT_PLAN[:12],
"standard": PRODUCTION_EVENT_PLAN,
"heavy": PRODUCTION_EVENT_PLAN
+ [
"incident_checkout",
"safety_smoke",
"incident_checkout",
"billing_refund",
"support_access",
"safety_smoke",
"phishing_link",
"incident_checkout",
"billing_refund",
"archive_digest",
],
}
def _normalize_production_profile(profile_value: object) -> str:
"""Normalize production profile value to one of light/standard/heavy."""
profile = str(profile_value or "standard").strip().lower()
return profile if profile in PRODUCTION_PROFILE_EVENT_PLANS else "standard"
def _coerce_bool(value: object, default: bool = False) -> bool:
"""Coerce bool-ish values from runtime options."""
if isinstance(value, bool):
return value
if isinstance(value, str):
normalized = value.strip().lower()
if normalized in {"1", "true", "yes", "on"}:
return True
if normalized in {"0", "false", "no", "off"}:
return False
return default
def _load_private_eval_overrides() -> dict[str, list[dict[str, object]]]:
"""Load private-eval scenarios from OPENENV_PRIVATE_SCENARIOS_JSON.
Expected shape:
{
"task_easy": [ {"scenario_id": "...", "emails": [...], "ground_truth": [...]}, ... ],
"task_medium": [...],
"task_hard": [...]
}
"""
raw_payload = os.getenv("OPENENV_PRIVATE_SCENARIOS_JSON", "").strip()
if not raw_payload:
return {}
try:
parsed_payload = json.loads(raw_payload)
except json.JSONDecodeError:
return {}
if not isinstance(parsed_payload, dict):
return {}
validated: dict[str, list[dict[str, object]]] = {}
for task_id, pool in parsed_payload.items():
if not isinstance(task_id, str) or task_id not in TASK_LIBRARY:
continue
if isinstance(pool, list):
validated[task_id] = cast(list[dict[str, object]], pool)
return validated
def _build_production_task_definition(
scenario_index: int,
split: str,
runtime_options: dict[str, object] | None = None,
) -> dict[str, object]:
"""Build a deterministic production-style inbox scenario."""
options = runtime_options or {}
profile = _normalize_production_profile(options.get("production_profile", "standard"))
business_hours_mode = _coerce_bool(options.get("business_hours_mode", False), False)
seed_base = 910000 if split == "private_eval" else 510000
profile_seed = {"light": 101, "standard": 202, "heavy": 303}[profile]
rng = random.Random(seed_base + max(0, scenario_index) + profile_seed)
base_datetime = datetime(2026, 4, 1, 7, 30, tzinfo=timezone.utc)
base_datetime += timedelta(minutes=max(0, scenario_index) % 720)
if business_hours_mode:
base_datetime = base_datetime.replace(hour=9, minute=0)
thread_counts: dict[str, int] = {}
emails: list[dict[str, object]] = []
ground_truth: list[dict[str, object]] = []
event_plan = PRODUCTION_PROFILE_EVENT_PLANS[profile]
for idx, template_key in enumerate(event_plan):
template = PRODUCTION_TEMPLATE_LIBRARY[template_key]
thread_family = template_key.split("_")[0]
thread_counts[thread_family] = thread_counts.get(thread_family, 0) + 1
thread_number = thread_counts[thread_family]
subject = str(rng.choice(cast(list[str], template["subject_options"])))
body = str(rng.choice(cast(list[str], template["body_options"])))
sender = str(rng.choice(cast(list[str], template["sender_options"])))
if thread_number > 1:
subject = f"RE[{thread_number}]: {subject}"
if business_hours_mode:
business_window_minutes = 8 * 60
minute_offset = (idx * 17) % business_window_minutes
day_offset = (idx * 17) // business_window_minutes
event_dt = (base_datetime + timedelta(days=day_offset, minutes=minute_offset)).replace(
hour=9 + ((minute_offset // 60) % 8),
minute=minute_offset % 60,
)
else:
event_dt = base_datetime + timedelta(minutes=idx * 9)
timestamp = event_dt.isoformat().replace("+00:00", "Z")
thread_history = []
if thread_number > 1:
thread_history.append(
f"Previous {thread_family} thread update #{thread_number - 1} in operations inbox."
)
emails.append(
{
"email_id": f"prod-{scenario_index:04d}-{idx + 1:03d}",
"subject": subject,
"body": body,
"sender": sender,
"timestamp": timestamp,
"thread_history": thread_history,
}
)
ground_truth.append(
{
"label": str(template["label"]),
"route_to": str(template["route_to"]),
"priority_weight": float(template["priority_weight"]),
"summary_keywords": cast(list[str], template["summary_keywords"]),
}
)
return {
"task_id": "task_production",
"split": split,
"scenario_id": f"production-{split}-{profile}-{scenario_index:04d}",
"description": str(TASK_LIBRARY["task_production"]["description"]),
"emails": emails,
"ground_truth": ground_truth,
"runtime_options": {
"production_profile": profile,
"business_hours_mode": business_hours_mode,
},
}
def _normalize_split(split: str | None) -> str:
"""Return normalized split name constrained to known values."""
return "private_eval" if split == "private_eval" else "public"
def get_task_definition(
task_id: str,
scenario_index: int = 0,
split: str | None = None,
runtime_options: dict[str, object] | None = None,
) -> dict[str, object]:
"""Return selected task scenario by task_id, split, and deterministic index.
Args:
task_id: Task identifier.
scenario_index: Deterministic index into selected scenario pool.
split: Scenario split selector; supports public and private_eval.
Returns:
Concrete task definition dictionary.
Raises:
KeyError: If task_id is not defined.
"""
if task_id not in TASK_LIBRARY:
raise KeyError(f"Unknown task_id: {task_id}")
normalized_split = _normalize_split(split)
if task_id == "task_production":
return _build_production_task_definition(
scenario_index,
normalized_split,
runtime_options,
)
task_record = TASK_LIBRARY[task_id]
if normalized_split == "private_eval":
private_overrides = _load_private_eval_overrides()
pool = private_overrides.get(task_id, [])
if not pool:
pool = cast(list[dict[str, object]], task_record.get("private_eval_pool", []))
if not pool:
raise KeyError(
"No private_eval scenarios configured for "
f"{task_id}. Set OPENENV_PRIVATE_SCENARIOS_JSON."
)
else:
pool = cast(list[dict[str, object]], task_record.get("scenario_pool", []))
if not pool:
raise KeyError(f"No public scenarios configured for {task_id}")
safe_index = scenario_index % len(pool)
scenario = pool[safe_index]
return {
"task_id": task_id,
"split": normalized_split,
"scenario_id": str(scenario.get("scenario_id", f"{task_id}-{safe_index}")),
"description": str(task_record.get("description", "")),
"emails": cast(list[dict[str, object]], scenario.get("emails", [])),
"ground_truth": cast(list[dict[str, object]], scenario.get("ground_truth", [])),
}
def get_task_scenario_count(task_id: str, split: str | None = None) -> int:
"""Return number of scenarios for a task in selected split."""
if task_id not in TASK_LIBRARY:
raise KeyError(f"Unknown task_id: {task_id}")
if task_id == "task_production":
return PRODUCTION_SCENARIO_COUNT
task_record = TASK_LIBRARY[task_id]
normalized_split = _normalize_split(split)
if normalized_split == "private_eval":
private_overrides = _load_private_eval_overrides()
pool = private_overrides.get(task_id, [])
if not pool:
pool = cast(list[dict[str, object]], task_record.get("private_eval_pool", []))
return len(pool)
else:
pool = cast(list[dict[str, object]], task_record.get("scenario_pool", []))
return len(pool)
def list_task_ids() -> list[str]:
"""Return all supported task identifiers in deterministic order."""
return ["task_easy", "task_medium", "task_hard", "task_production"]
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