Update README.md

README.md

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-# 🚦 SwiftCase.ai – Traffic Summons & Appeals (Trilingual MVP)
+# 🚦 SwiftCase.ai — Traffic Summons Appeal & Payment Platform
 
-SwiftCase.ai is a **real-world prototype** for managing **traffic summons** in Malaysia.  
-It provides a **citizen-facing portal** in **English, Bahasa Melayu, and Chinese** simultaneously,  
-giving fair appeal opportunities and enabling online payments.
+SwiftCase.ai is a prototype platform to **digitize traffic summons appeal and payment in Malaysia**.  
+It allows **citizens**, **PDRM officers**, and **magistrates** to interact with cases online.  
 
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-## ✨ Features
+## 🌟 Features
 
-### 👨‍👩‍👧 Citizen Portal (3 Languages)
-- **Create Case**: Enter summons details (Name, Address, Ticket Number, Vehicle, Location, State).  
-- **View Case**: See all details in **English, BM, Chinese**.  
-- **Submit Appeal**: Citizens can appeal to **PDRM** (compound fines) or **Magistrate**.  
-- **AI Recommendation**: Shows suggested outcome (reduce/reject/waive).  
-- **Pay Fine**: Pay securely online and receive **e-receipt in 3 languages**.  
+### Citizen Portal
+- **Create Case**: Enter details of your summon ticket (Ticket No., Name, Vehicle No., Address, Location, Offence).
+- **View Case**: Search case by:
+  - Ticket Number (No. Saman)  
+  - OR Name (Nama)  
+  - OR Vehicle Number (No. Kenderaan)  
+- **Submit Appeal**: Send appeal text to **PDRM** or **Magistrate**.
+- **Pay Fine**: Pay fine online and receive a digital receipt.
+- **Trilingual Support**: English, Bahasa Melayu, 中文 — for all citizen interactions.
 
-### 🚔 PDRM (Compound Fine Appeals)
-- Citizens submit appeals.  
-- **AI suggests a decision** (e.g. reduce if >RM200, reject if smaller fine).  
-- **PDRM officer confirms/overrides** in their system.  
-- Reply sent back to SwiftCase.ai → shown to citizen in 3 languages.  
+### PDRM Portal (Internal)
+- Officers can confirm or reject AI recommendations on compound fine appeals.
+- Standard fine is RM300; officer may approve reduction or reject.
 
-### ⚖️ Magistrate (Judicial Appeals)
-- Appeals go to magistrates.  
-- **AI prepares summary + recommendation**.  
-- **Judge confirms final decision**.  
-- Decision returned to SwiftCase.ai → shown to citizen in 3 languages.  
+### Magistrate Portal (Internal)
+- Magistrate can approve, reduce, or cancel fines.
+- AI provides a suggestion, but **human confirmation is always required**.
 
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-## 📊 Database Schema
+## ⚙️ Tech
 
-SQLite database: `cases.db`
-
-- **summons_cases** – citizen-entered summons.  
-- **appeals** – appeal records.  
-- **reviews** – PDRM & Magistrate review outcomes.  
-- **payments** – payments made.  
-- **receipts** – e-receipts issued.  
+- **Python 3.10+**
+- **Gradio 5.44.1**
+- **SQLite3** (cases.db — automatically created & seeded with mock data)
 
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-## 🧪 Citizen Workflow
-
-1. Citizen keys in details from **PDRM summon ticket**:
-   - Name / Address  
-   - Summon Ticket Number  
-   - Vehicle Number  
-   - Road, Town/City, State  
-   - Offence (entered in EN, BM, CN)  
-   - Fine amount (default RM300)  
-
-2. Citizen can then:
-   - **View Case** (always trilingual).  
-   - **Submit Appeal** to PDRM or Magistrate.  
-   - **Pay Fine** online.  
+## 📦 Project Structure
 
-3. **Replies** (from AI recommendation + human confirmation) are shown in the same **trilingual format**.  
 
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