Daily Papers

Retrieval-Augmented Generation (RAG) is a cornerstone of modern question answering (QA) systems, enabling grounded answers based on external knowledge. Although recent progress has been driven by open-domain datasets, enterprise QA systems need datasets that mirror the concrete, domain-specific issues users raise in day-to-day support scenarios. Critically, evaluating end-to-end RAG systems requires benchmarks comprising not only question--answer pairs but also the specific knowledge base (KB) snapshot from which answers were derived. To address this need, we introduce WixQA, a benchmark suite featuring QA datasets precisely grounded in the released KB corpus, enabling holistic evaluation of retrieval and generation components. WixQA includes three distinct QA datasets derived from Wix.com customer support interactions and grounded in a snapshot of the public Wix Help Center KB: (i) WixQA-ExpertWritten, 200 real user queries with expert-authored, multi-step answers; (ii) WixQA-Simulated, 200 expert-validated QA pairs distilled from user dialogues; and (iii) WixQA-Synthetic, 6,222 LLM-generated QA pairs, with one pair systematically derived from each article in the knowledge base. We release the KB snapshot alongside the datasets under MIT license and provide comprehensive baseline results, forming a unique benchmark for evaluating enterprise RAG systems in realistic enterprise environments.

Mitigating hallucinations of Large Multi-modal Models(LMMs) is crucial to enhance their reliability for general-purpose assistants. This paper shows that such hallucinations of LMMs can be significantly exacerbated by preceding user-system dialogues. To precisely measure this, we first present an evaluation benchmark by extending popular multi-modal benchmark datasets with prepended hallucinatory dialogues generated by our novel Adversarial Question Generator, which can automatically generate image-related yet adversarial dialogues by adopting adversarial attacks on LMMs. On our benchmark, the zero-shot performance of state-of-the-art LMMs dropped significantly for both the VQA and Captioning tasks. Next, we further reveal this hallucination is mainly due to the prediction bias toward preceding dialogues rather than visual content. To reduce this bias, we propose Adversarial Instruction Tuning that robustly fine-tunes LMMs on augmented multi-modal instruction-following datasets with hallucinatory dialogues. Extensive experiments show that our proposed approach successfully reduces dialogue hallucination while maintaining or even improving performance.

This article presents the Cogni-CISMeF project, which aims at improving medical information search in the CISMeF system (Catalog and Index of French-language health resources) by including a conversational agent to interact with the user in natural language. To study the cognitive processes involved during the information search, a bottom-up methodology was adopted. Experimentation has been set up to obtain human dialogs between a user (playing the role of patient) dealing with medical information search and a CISMeF expert refining the request. The analysis of these dialogs underlined the use of discursive evidence: vocabulary, reformulation, implicit or explicit expression of user intentions, conversational sequences, etc. A model of artificial agent is proposed. It leads the user in its information search by proposing to him examples, assistance and choices. This model was implemented and integrated in the CISMeF system. ---- Cet article d\'ecrit le projet Cogni-CISMeF qui propose un module de dialogue Homme-Machine \`a int\'egrer dans le syst\`eme d'indexation de connaissances m\'edicales CISMeF (Catalogue et Index des Sites M\'edicaux Francophones). Nous avons adopt\'e une d\'emarche de mod\'elisation cognitive en proc\'edant \`a un recueil de corpus de dialogues entre un utilisateur (jouant le r\^ole d'un patient) d\'esirant une information m\'edicale et un expert CISMeF af inant cette demande pour construire la requ\^ete. Nous avons analys\'e la structure des dialogues ainsi obtenus et avons \'etudi\'e un certain nombre d'indices discursifs : vocabulaire employ\'e, marques de reformulation, commentaires m\'eta et \'epilinguistiques, expression implicite ou explicite des intentions de l'utilisateur, encha\^inement conversationnel, etc. De cette analyse, nous avons construit un mod\`ele d'agent artificiel dot\'e de capacit\'es cognitives capables d'aider l'utilisateur dans sa t\^ache de recherche d'information. Ce mod\`ele a \'et\'e impl\'ement\'e et int\'egr\'e dans le syst\`eme CISMeF.

Understanding user intent is essential for effective planning in conversational assistants, particularly those powered by large language models (LLMs) coordinating multiple agents. However, real-world dialogues are often ambiguous, underspecified, or dynamic, making intent detection a persistent challenge. Traditional classification-based approaches struggle to generalize in open-ended settings, leading to brittle interpretations and poor downstream planning. We propose RECAP (REwriting Conversations for Agent Planning), a new benchmark designed to evaluate and advance intent rewriting, reframing user-agent dialogues into concise representations of user goals. RECAP captures diverse challenges such as ambiguity, intent drift, vagueness, and mixed-goal conversations. Alongside the dataset, we introduce an LLM-based evaluator that assesses planning utility given the rewritten intent. Using RECAP, we develop a prompt-based rewriting approach that outperforms baselines. We further demonstrate that fine-tuning two DPO-based rewriters yields additional utility gains. Our results highlight intent rewriting as a critical and tractable component for improving agent planning in open-domain dialogue systems.

As the capabilities of chatbots and their underlying LLMs continue to dramatically improve, evaluating their performance has increasingly become a major blocker to their further development. A major challenge is the available benchmarking datasets, which are largely static, outdated, and lacking in multilingual coverage, limiting their ability to capture subtle linguistic and cultural variations. This paper introduces MEDAL, an automated multi-agent framework for generating, evaluating, and curating more representative and diverse open-domain dialogue evaluation benchmarks. Our approach leverages several state-of-the-art LLMs to generate user-chatbot multilingual dialogues, conditioned on varied seed contexts. A strong LLM (GPT-4.1) is then used for a multidimensional analysis of the performance of the chatbots, uncovering noticeable cross-lingual performance differences. Guided by this large-scale evaluation, we curate a new meta-evaluation multilingual benchmark and human-annotate samples with nuanced quality judgments. This benchmark is then used to assess the ability of several reasoning and non-reasoning LLMs to act as evaluators of open-domain dialogues. We find that current LLMs struggle to detect nuanced issues, particularly those involving empathy and reasoning.

While recently developed NLP explainability methods let us open the black box in various ways (Madsen et al., 2022), a missing ingredient in this endeavor is an interactive tool offering a conversational interface. Such a dialogue system can help users explore datasets and models with explanations in a contextualized manner, e.g. via clarification or follow-up questions, and through a natural language interface. We adapt the conversational explanation framework TalkToModel (Slack et al., 2022) to the NLP domain, add new NLP-specific operations such as free-text rationalization, and illustrate its generalizability on three NLP tasks (dialogue act classification, question answering, hate speech detection). To recognize user queries for explanations, we evaluate fine-tuned and few-shot prompting models and implement a novel Adapter-based approach. We then conduct two user studies on (1) the perceived correctness and helpfulness of the dialogues, and (2) the simulatability, i.e. how objectively helpful dialogical explanations are for humans in figuring out the model's predicted label when it's not shown. We found rationalization and feature attribution were helpful in explaining the model behavior. Moreover, users could more reliably predict the model outcome based on an explanation dialogue rather than one-off explanations.

Once language models (LMs) are deployed, they can interact with users long-term, ideally evolving continuously based on their feedback. Asking for direct user feedback can be disruptive; thus, we study harvesting user feedback from user-LM interaction logs. We study implicit user feedback in two user-LM interaction datasets (WildChat and LMSYS). First, we analyze user feedback in the user-LLM conversation trajectory, providing insights into when and why such feedback occurs. Second, we study harvesting learning signals from such implicit user feedback. We find that the contents of user feedback (e.g., user wanted clarification), not just the polarity (e.g., users were unhappy with the previous model response), can improve model performance in short human-designed questions (MTBench) but not on longer and more complex questions (WildBench). We also find that the usefulness of user feedback is largely tied to the quality of the user's initial prompt. Together, we provide an in-depth study of implicit user feedback, showing its potential and limitations.

User Simulators play a pivotal role in training and evaluating task-oriented dialogue systems. Traditional user simulators typically rely on human-engineered agendas, resulting in generated responses that often lack diversity and spontaneity. Although large language models (LLMs) exhibit a remarkable capacity for generating coherent and contextually appropriate utterances, they may fall short when tasked with generating responses that effectively guide users towards their goals, particularly in dialogues with intricate constraints and requirements. This paper introduces DuetSim, a novel framework designed to address the intricate demands of task-oriented dialogues by leveraging LLMs. DuetSim stands apart from conventional approaches by employing two LLMs in tandem: one dedicated to response generation and the other focused on verification. This dual LLM approach empowers DuetSim to produce responses that not only exhibit diversity but also demonstrate accuracy and are preferred by human users. We validate the efficacy of our method through extensive experiments conducted on the MultiWOZ dataset, highlighting improvements in response quality and correctness, largely attributed to the incorporation of the second LLM. Our code is accessible at: https://github.com/suntea233/DuetSim.

The success of task-oriented and document-grounded dialogue systems depends on users accepting and enjoying using them. To achieve this, recently published work in the field of Human-Computer Interaction suggests that the combination of considering demographic information, user emotions and learning from the implicit feedback in their utterances, is particularly important. However, these findings have not yet been transferred to the field of Natural Language Processing, where these data are primarily studied separately. Accordingly, no sufficiently annotated dataset is available. To address this gap, we introduce FEDI, the first English dialogue dataset for task-oriented document-grounded dialogues annotated with demographic information, user emotions and implicit feedback. Our experiments with FLAN-T5, GPT-2 and LLaMA-2 show that these data have the potential to improve task completion and the factual consistency of the generated responses and user acceptance.

Evaluation is crucial in the development process of task-oriented dialogue systems. As an evaluation method, user simulation allows us to tackle issues such as scalability and cost-efficiency, making it a viable choice for large-scale automatic evaluation. To help build a human-like user simulator that can measure the quality of a dialogue, we propose the following task: simulating user satisfaction for the evaluation of task-oriented dialogue systems. The purpose of the task is to increase the evaluation power of user simulations and to make the simulation more human-like. To overcome a lack of annotated data, we propose a user satisfaction annotation dataset, USS, that includes 6,800 dialogues sampled from multiple domains, spanning real-world e-commerce dialogues, task-oriented dialogues constructed through Wizard-of-Oz experiments, and movie recommendation dialogues. All user utterances in those dialogues, as well as the dialogues themselves, have been labeled based on a 5-level satisfaction scale. We also share three baseline methods for user satisfaction prediction and action prediction tasks. Experiments conducted on the USS dataset suggest that distributed representations outperform feature-based methods. A model based on hierarchical GRUs achieves the best performance in in-domain user satisfaction prediction, while a BERT-based model has better cross-domain generalization ability.

Conversational agents have traditionally been developed for either task-oriented dialogue (TOD) or open-ended chitchat, with limited progress in unifying the two. Yet, real-world conversations naturally involve fluid transitions between these modes. To address this gap, we introduce TACT (TOD-And-Chitchat Transition), a dataset designed for transition-aware dialogue modeling that incorporates structurally diverse and integrated mode flows. TACT supports both user- and agent-driven mode switches, enabling robust modeling of complex conversational dynamics. To evaluate an agent's ability to initiate and recover from mode transitions, we propose two new metrics -- Switch and Recovery. Models trained on TACT outperform baselines in both intent detection and mode transition handling. Moreover, applying Direct Preference Optimization (DPO) to TACT-trained models yields additional gains, achieving 75.74\% joint mode-intent accuracy and a 70.1\% win rate against GPT-4o in human evaluation. These results demonstrate that pairing structurally diverse data with DPO enhances response quality and transition control, paving the way for more proactive and transition-aware conversational agents.

Dialogue systems have been used as conversation partners in English learning, but few have studied whether these systems improve learning outcomes. Student passion and perseverance, or grit, has been associated with language learning success. Recent work establishes that as students perceive their English teachers to be more supportive, their grit improves. Hypothesizing that the same pattern applies to English-teaching chatbots, we create EDEN, a robust open-domain chatbot for spoken conversation practice that provides empathetic feedback. To construct EDEN, we first train a specialized spoken utterance grammar correction model and a high-quality social chit-chat conversation model. We then conduct a preliminary user study with a variety of strategies for empathetic feedback. Our experiment suggests that using adaptive empathetic feedback leads to higher perceived affective support. Furthermore, elements of perceived affective support positively correlate with student grit.

Recent advancements in Large Language Models (LLMs) have shown outstanding potential for role-playing applications. Evaluating these capabilities is becoming crucial yet remains challenging. Existing benchmarks mostly adopt a character-centric approach, simplify user-character interactions to isolated Q&A tasks, and fail to reflect real-world applications. To address this limitation, we introduce RMTBench, a comprehensive user-centric bilingual role-playing benchmark featuring 80 diverse characters and over 8,000 dialogue rounds. RMTBench includes custom characters with detailed backgrounds and abstract characters defined by simple traits, enabling evaluation across various user scenarios. Our benchmark constructs dialogues based on explicit user motivations rather than character descriptions, ensuring alignment with practical user applications. Furthermore, we construct an authentic multi-turn dialogue simulation mechanism. With carefully selected evaluation dimensions and LLM-based scoring, this mechanism captures the complex intention of conversations between the user and the character. By shifting focus from character background to user intention fulfillment, RMTBench bridges the gap between academic evaluation and practical deployment requirements, offering a more effective framework for assessing role-playing capabilities in LLMs. All code and datasets will be released soon.

We introduce a language generation task grounded in a popular video game environment. KNUDGE (KNowledge Constrained User-NPC Dialogue GEneration) requires models to produce trees of dialogue between video game characters that accurately reflect quest and entity specifications stated in natural language. KNUDGE is constructed from side quest dialogues drawn directly from game data of Obsidian Entertainment's The Outer Worlds, leading to real-world complexities in generation: (1) dialogues are branching trees as opposed to linear chains of utterances; (2) utterances must remain faithful to the game lore -- character personas, backstories, and entity relationships; and (3) a dialogue must accurately reveal new quest details to the human player. We report results for a set of neural generation models using supervised and in-context learning techniques; we find competent performance but room for future work addressing the challenges of creating realistic, game-quality dialogues.

Embodied agents designed to assist users with tasks must engage in natural language interactions, interpret instructions, execute actions, and communicate effectively to resolve issues. However, collecting large-scale, diverse datasets of situated human-robot dialogues to train and evaluate such agents is expensive, labor-intensive, and time-consuming. To address this challenge, we propose building a large language model (LLM)-based user agent that can simulate user behavior during interactions with an embodied agent in a virtual environment. Given a user goal (e.g., make breakfast), at each time step, the user agent may observe" the robot actions or speak" to either intervene with the robot or answer questions. Such a user agent assists in improving the scalability and efficiency of embodied dialogues dataset generation and is critical for enhancing and evaluating the robot's interaction and task completion ability, as well as for research in reinforcement learning using AI feedback. We evaluate our user agent's ability to generate human-like behaviors by comparing its simulated dialogues with the TEACh dataset. We perform three experiments: zero-shot prompting to predict dialogue acts, few-shot prompting, and fine-tuning on the TEACh training subset. Results show the LLM-based user agent achieves an F-measure of 42% with zero-shot prompting and 43.4% with few-shot prompting in mimicking human speaking behavior. Through fine-tuning, performance in deciding when to speak remained stable, while deciding what to say improved from 51.1% to 62.5%. These findings showcase the feasibility of the proposed approach for assessing and enhancing the effectiveness of robot task completion through natural language communication.

Task-oriented dialogue is difficult in part because it involves understanding user intent, collecting information from the user, executing API calls, and generating helpful and fluent responses. However, for complex tasks one must also correctly do all of these things over multiple steps, and in a specific order. While large pre-trained language models can be fine-tuned end-to-end to create multi-step task-oriented dialogue agents that generate fluent text, our experiments confirm that this approach alone cannot reliably perform new multi-step tasks that are unseen during training. To address these limitations, we augment the dialogue contexts given to text2text transformers with known valid workflow names and action plans. Action plans consist of sequences of actions required to accomplish a task, and are encoded as simple sequences of keywords (e.g. verify-identity, pull-up-account, reset-password, etc.). We perform extensive experiments on the Action-Based Conversations Dataset (ABCD) with T5-small, base and large models, and show that such models: a) are able to more readily generalize to unseen workflows by following the provided plan, and b) are able to generalize to executing unseen actions if they are provided in the plan. In contrast, models are unable to fully accomplish new multi-step tasks when they are not provided action plan information, even when given new valid workflow names.

The recent paradigm shift toward large reasoning models (LRMs) as autonomous agents has intensified the demand for sophisticated, multi-turn tool-use capabilities. Yet, existing datasets and data-generation approaches are limited by static, predefined toolsets that cannot scale to the complexity of open-ended human-agent collaboration. To address this, we initially developed a framework for automated task-oriented multi-turn dialogue generation at scale, utilizing an LRM-based simulator to dynamically generate high-value, domain-specific tools to solve specified tasks. However, we observe that a purely task-oriented design often results in "solely task-solving" trajectories, where the agent completes the objective with minimal interaction, failing to generate the high turn-count conversations seen in realistic scenarios. To bridge this gap, we shift toward a user-oriented simulation paradigm. By decoupling task generation from a dedicated user simulator that mimics human behavioral rules - such as incremental request-making and turn-by-turn feedback - we facilitate more authentic, extended multi-turn dialogues that reflect the iterative nature of real-world problem solving. Our generation pipeline operates as a versatile, plug-and-play module capable of initiating generation from any state, ensuring high scalability in producing extended tool-use data. Furthermore, by facilitating multiple task completions within a single trajectory, it yields a high-density dataset that reflects the multifaceted demands of real-world human-agent interaction.

Large Language Models (LLMs) are expected to provide helpful and harmless responses, yet they often exhibit sycophancy--conforming to user beliefs regardless of factual accuracy or ethical soundness. Prior research on sycophancy has primarily focused on single-turn factual correctness, overlooking the dynamics of real-world interactions. In this work, we introduce SYCON Bench, a novel benchmark for evaluating sycophantic behavior in multi-turn, free-form conversational settings. Our benchmark measures how quickly a model conforms to the user (Turn of Flip) and how frequently it shifts its stance under sustained user pressure (Number of Flip). Applying SYCON Bench to 17 LLMs across three real-world scenarios, we find that sycophancy remains a prevalent failure mode. Our analysis shows that alignment tuning amplifies sycophantic behavior, whereas model scaling and reasoning optimization strengthen the model's ability to resist undesirable user views. Reasoning models generally outperform instruction-tuned models but often fail when they over-index on logical exposition instead of directly addressing the user's underlying beliefs. Finally, we evaluate four additional prompting strategies and demonstrate that adopting a third-person perspective reduces sycophancy by up to 63.8% in debate scenario. We release our code and data at https://github.com/JiseungHong/SYCON-Bench.

Users of natural language interfaces, generally powered by Large Language Models (LLMs),often must repeat their preferences each time they make a similar request. To alleviate this, we propose including some of a user's preferences and instructions in natural language -- collectively termed standing instructions -- as additional context for such interfaces. For example, when a user states I'm hungry, their previously expressed preference for Persian food will be automatically added to the LLM prompt, so as to influence the search for relevant restaurants. We develop NLSI, a language-to-program dataset consisting of over 2.4K dialogues spanning 17 domains, where each dialogue is paired with a user profile (a set of users specific standing instructions) and corresponding structured representations (API calls). A key challenge in NLSI is to identify which subset of the standing instructions is applicable to a given dialogue. NLSI contains diverse phenomena, from simple preferences to interdependent instructions such as triggering a hotel search whenever the user is booking tickets to an event. We conduct experiments on NLSI using prompting with large language models and various retrieval approaches, achieving a maximum of 44.7% exact match on API prediction. Our results demonstrate the challenges in identifying the relevant standing instructions and their interpretation into API calls.

User simulators are crucial for replicating human interactions with dialogue systems, supporting both collaborative training and automatic evaluation, especially for large language models (LLMs). However, existing simulators often rely solely on text utterances, missing implicit user traits such as personality, speaking style, and goals. In contrast, persona-based methods lack generalizability, as they depend on predefined profiles of famous individuals or archetypes. To address these challenges, we propose User Simulator with implicit Profiles (USP), a framework that infers implicit user profiles from human-machine conversations and uses them to generate more personalized and realistic dialogues. We first develop an LLM-driven extractor with a comprehensive profile schema. Then, we refine the simulation through conditional supervised fine-tuning and reinforcement learning with cycle consistency, optimizing it at both the utterance and conversation levels. Finally, we adopt a diverse profile sampler to capture the distribution of real-world user profiles. Experimental results demonstrate that USP outperforms strong baselines in terms of authenticity and diversity while achieving comparable performance in consistency. Furthermore, dynamic multi-turn evaluations based on USP strongly align with mainstream benchmarks, demonstrating its effectiveness in real-world applications.

As Vision-Language Models (VLMs) move into interactive, multi-turn use, new safety risks arise that single-turn or single-modality moderation misses. In Multimodal Multi-Turn (MMT) dialogues, malicious intent can be spread across turns and images, while context-sensitive replies may still advance harmful content. To address this challenge, we present the first systematic definition and study of MMT dialogue safety. Building on this formulation, we introduce the Multimodal Multi-turn Dialogue Safety (MMDS) dataset. We further develop an automated multimodal multi-turn red-teaming framework based on Monte Carlo Tree Search (MCTS) to generate unsafe multimodal multi-turn dialogues for MMDS. MMDS contains 4,484 annotated multimodal dialogue samples with fine-grained safety ratings, policy dimension labels, and evidence-based rationales for both users and assistants. Leveraging MMDS, we present LLaVAShield, a powerful tool that jointly detects and assesses risk in user inputs and assistant responses. Across comprehensive experiments, LLaVAShield consistently outperforms strong baselines on MMT content moderation tasks and under dynamic policy configurations, establishing new state-of-the-art results. We will publicly release the dataset and model to support future research.

We introduce a novel benchmark for evaluating the role-playing capabilities of language models. Our approach leverages language models themselves to emulate users in dynamic, multi-turn conversations and to assess the resulting dialogues. The framework consists of three main components: a player model assuming a specific character role, an interrogator model simulating user behavior, and a judge model evaluating conversation quality. We conducted experiments comparing automated evaluations with human annotations to validate our approach, demonstrating strong correlations across multiple criteria. This work provides a foundation for a robust and dynamic evaluation of model capabilities in interactive scenarios.

Current instruction data synthesis methods primarily focus on single-turn instructions and often neglect cross-turn coherence, resulting in context drift and reduced task completion rates in extended conversations. To address this limitation, we propose Skeleton-Guided Multi-Turn Dialogue Generation, a framework that constrains multi-turn instruction synthesis by explicitly modeling human conversational intent. It operates in two stages: (1) Intent Modeling, which captures the global structure of human dialogues by assigning each conversation to one of nine well-defined intent trajectories, ensuring a coherent and goal-oriented information flow; and (2) Skeleton Generation, which constructs a structurally grounded sequence of user queries aligned with the modeled intent, thereby serving as a scaffold that constrains and guides the downstream instruction synthesis process. Based on this process, we construct ConsistentChat, a multi-turn instruction dataset with approximately 15,000 multi-turn conversations and 224,392 utterances. Experiments on the Light, Topdial, and MT-Eval benchmarks show that models fine-tuned on ConsistentChat achieve a 20-30% improvement in chat consistency and up to a 15% increase in task success rate, significantly outperforming models trained on existing single-turn and multi-turn instruction datasets.

This paper introduces a novel dataset and evaluation benchmark designed to assess and improve small language models deployable on edge devices, with a focus on user profiling from multi-session natural language interactions in smart home environments. At the core of the dataset are structured user profiles, each defined by a set of routines - context-triggered, repeatable patterns of behavior that govern how users interact with their home systems. Using these profiles as input, a large language model (LLM) generates corresponding interaction sessions that simulate realistic, diverse, and context-aware dialogues between users and their devices. The primary task supported by this dataset is profile reconstruction: inferring user routines and preferences solely from interactions history. To assess how well current models can perform this task under realistic conditions, we benchmarked several state-of-the-art compact language models and compared their performance against large foundation models. Our results show that while small models demonstrate some capability in reconstructing profiles, they still fall significantly short of large models in accurately capturing user behavior. This performance gap poses a major challenge - particularly because on-device processing offers critical advantages, such as preserving user privacy, minimizing latency, and enabling personalized experiences without reliance on the cloud. By providing a realistic, structured testbed for developing and evaluating behavioral modeling under these constraints, our dataset represents a key step toward enabling intelligent, privacy-respecting AI systems that learn and adapt directly on user-owned devices.

Recent advancements in LLMs have accelerated the development of dialogue generation across text and images, yet video-based dialogue generation remains underexplored and presents unique challenges. In this paper, we introduce Theme-aware Video Dialogue Crafting (TVDC), a novel task aimed at generating new dialogues that align with video content and adhere to user-specified themes. We propose TV-Dialogue, a novel multi-modal agent framework that ensures both theme alignment (i.e., the dialogue revolves around the theme) and visual consistency (i.e., the dialogue matches the emotions and behaviors of characters in the video) by enabling real-time immersive interactions among video characters, thereby accurately understanding the video content and generating new dialogue that aligns with the given themes. To assess the generated dialogues, we present a multi-granularity evaluation benchmark with high accuracy, interpretability and reliability, demonstrating the effectiveness of TV-Dialogue on self-collected dataset over directly using existing LLMs. Extensive experiments reveal that TV-Dialogue can generate dialogues for videos of any length and any theme in a zero-shot manner without training. Our findings underscore the potential of TV-Dialogue for various applications, such as video re-creation, film dubbing and its use in downstream multimodal tasks.

We investigate non-collaborative dialogue agents, which are expected to engage in strategic conversations with diverse users, for securing a mutual agreement that leans favorably towards the system's objectives. This poses two main challenges for existing dialogue agents: 1) The inability to integrate user-specific characteristics into the strategic planning, and 2) The difficulty of training strategic planners that can be generalized to diverse users. To address these challenges, we propose Trip to enhance the capability in tailored strategic planning, incorporating a user-aware strategic planning module and a population-based training paradigm. Through experiments on benchmark non-collaborative dialogue tasks, we demonstrate the effectiveness of Trip in catering to diverse users.

Task-oriented conversational agents rely on semantic parsers to translate natural language to formal representations. In this paper, we propose the design and rationale of the ThingTalk formal representation, and how the design improves the development of transactional task-oriented agents. ThingTalk is built on four core principles: (1) representing user requests directly as executable statements, covering all the functionality of the agent, (2) representing dialogues formally and succinctly to support accurate contextual semantic parsing, (3) standardizing types and interfaces to maximize reuse between agents, and (4) allowing multiple, independently-developed agents to be composed in a single virtual assistant. ThingTalk is developed as part of the Genie Framework that allows developers to quickly build transactional agents given a database and APIs. We compare ThingTalk to existing representations: SMCalFlow, SGD, TreeDST. Compared to the others, the ThingTalk design is both more general and more cost-effective. Evaluated on the MultiWOZ benchmark, using ThingTalk and associated tools yields a new state of the art accuracy of 79% turn-by-turn.

Persuasion dialogue systems reflect the machine's ability to make strategic moves beyond verbal communication, and therefore differentiate themselves from task-oriented or open-domain dialogue systems and have their own unique values. However, the repetition and inconsistency problems still persist in dialogue response generation and could substantially impact user experience and impede the persuasion outcome. Besides, although reinforcement learning (RL) approaches have achieved big success in strategic tasks such as games, they require a sophisticated user simulator to provide real-time feedback to the dialogue system, which limits the application of RL on persuasion dialogues. To address these issues towards a better persuasion dialogue system, we apply RL to refine a language model baseline without user simulators, and distill sentence-level information about repetition, inconsistency, and task relevance through rewards. Moreover, to better accomplish the persuasion task, the model learns from human demonstration to imitate human persuasion behavior and selects the most persuasive responses. Experiments show that our model outperforms previous state-of-the-art dialogue models on both automatic metrics and human evaluation results on a donation persuasion task, and generates more diverse, consistent and persuasive conversations according to the user feedback.

The advent of large language models (LLMs) has spurred considerable interest in advancing autonomous LLMs-based agents, particularly in intriguing applications within smartphone graphical user interfaces (GUIs). When presented with a task goal, these agents typically emulate human actions within a GUI environment until the task is completed. However, a key challenge lies in devising effective plans to guide action prediction in GUI tasks, though planning have been widely recognized as effective for decomposing complex tasks into a series of steps. Specifically, given the dynamic nature of environmental GUIs following action execution, it is crucial to dynamically adapt plans based on environmental feedback and action history.We show that the widely-used ReAct approach fails due to the excessively long historical dialogues. To address this challenge, we propose a novel approach called Dynamic Planning of Thoughts (D-PoT) for LLM-based GUI agents.D-PoT involves the dynamic adjustment of planning based on the environmental feedback and execution history. Experimental results reveal that the proposed D-PoT significantly surpassed the strong GPT-4V baseline by +12.7% (34.66% rightarrow 47.36%) in accuracy. The analysis highlights the generality of dynamic planning in different backbone LLMs, as well as the benefits in mitigating hallucinations and adapting to unseen tasks. Code is available at https://github.com/sqzhang-lazy/D-PoT.

Parenting brings emotional and physical challenges, from balancing work, childcare, and finances to coping with exhaustion and limited personal time. Yet, one in three parents never seek support. AI systems potentially offer stigma-free, accessible, and affordable solutions. Yet, user adoption often fails due to issues with explainability and reliability. To see if these issues could be solved using a co-design approach, we developed and tested NurtureBot, a wellbeing support assistant for new parents. 32 parents co-designed the system through Asynchronous Remote Communities method, identifying the key challenge as achieving a "successful chat". Aspart of co-design, parents role-played as NurturBot, rewriting its dialogues to improve user understanding, control, and outcomes. The refined prototype evaluated by 32 initial and 46 new parents, showed improved user experience and usability, with final CUQ score of 91.3/100, demonstrating successful interaction patterns. Our process revealed useful interaction design lessons for effective AI parenting support.

Current conversational recommendation systems focus predominantly on text. However, real-world recommendation settings are generally multimodal, causing a significant gap between existing research and practical applications. To address this issue, we propose Muse, the first multimodal conversational recommendation dataset. Muse comprises 83,148 utterances from 7,000 conversations centered around the Clothing domain. Each conversation contains comprehensive multimodal interactions, rich elements, and natural dialogues. Data in Muse are automatically synthesized by a multi-agent framework powered by multimodal large language models (MLLMs). It innovatively derives user profiles from real-world scenarios rather than depending on manual design and history data for better scalability, and then it fulfills conversation simulation and optimization. Both human and LLM evaluations demonstrate the high quality of conversations in Muse. Additionally, fine-tuning experiments on three MLLMs demonstrate Muse's learnable patterns for recommendations and responses, confirming its value for multimodal conversational recommendation. Our dataset and codes are available at https://anonymous.4open.science/r/Muse-0086.

Existing embodied instance goal navigation tasks, driven by natural language, assume human users to provide complete and nuanced instance descriptions prior to the navigation, which can be impractical in the real world as human instructions might be brief and ambiguous. To bridge this gap, we propose a new task, Collaborative Instance Navigation (CoIN), with dynamic agent-human interaction during navigation to actively resolve uncertainties about the target instance in natural, template-free, open-ended dialogues. To address CoIN, we propose a novel method, Agent-user Interaction with UncerTainty Awareness (AIUTA), leveraging the perception capability of Vision Language Models (VLMs) and the capability of Large Language Models (LLMs). First, upon object detection, a Self-Questioner model initiates a self-dialogue to obtain a complete and accurate observation description, while a novel uncertainty estimation technique mitigates inaccurate VLM perception. Then, an Interaction Trigger module determines whether to ask a question to the user, continue or halt navigation, minimizing user input. For evaluation, we introduce CoIN-Bench, a benchmark supporting both real and simulated humans. AIUTA achieves competitive performance in instance navigation against state-of-the-art methods, demonstrating great flexibility in handling user inputs.

Memory extraction is crucial for maintaining coherent ultra-long dialogues in human-robot role-playing scenarios. However, existing methods often exhibit uncontrolled memory growth. To address this, we propose MOOM, the first dual-branch memory plugin that leverages literary theory by modeling plot development and character portrayal as core storytelling elements. Specifically, one branch summarizes plot conflicts across multiple time scales, while the other extracts the user's character profile. MOOM further integrates a forgetting mechanism, inspired by the ``competition-inhibition'' memory theory, to constrain memory capacity and mitigate uncontrolled growth. Furthermore, we present ZH-4O, a Chinese ultra-long dialogue dataset specifically designed for role-playing, featuring dialogues that average 600 turns and include manually annotated memory information. Experimental results demonstrate that MOOM outperforms all state-of-the-art memory extraction methods, requiring fewer large language model invocations while maintaining a controllable memory capacity.

As LLM-based agents are deployed in increasingly complex real-world settings, existing benchmarks underrepresent key challenges such as enforcing global constraints, coordinating multi-tool reasoning, and adapting to evolving user behavior over long, multi-turn interactions. To bridge this gap, we introduce TRIP-Bench, a long-horizon benchmark grounded in realistic travel-planning scenarios. TRIP-Bench leverages real-world data, offers 18 curated tools and 40+ travel requirements, and supports automated evaluation. It includes splits of varying difficulty; the hard split emphasizes long and ambiguous interactions, style shifts, feasibility changes, and iterative version revision. Dialogues span up to 15 user turns, can involve 150+ tool calls, and may exceed 200k tokens of context. Experiments show that even advanced models achieve at most 50\% success on the easy split, with performance dropping below 10\% on hard subsets. We further propose GTPO, an online multi-turn reinforcement learning method with specialized reward normalization and reward differencing. Applied to Qwen2.5-32B-Instruct, GTPO improves constraint satisfaction and interaction robustness, outperforming Gemini-3-Pro in our evaluation. We expect TRIP-Bench to advance practical long-horizon interactive agents, and GTPO to provide an effective online RL recipe for robust long-horizon training.

To advance multi-domain (cross-domain) dialogue modeling as well as alleviate the shortage of Chinese task-oriented datasets, we propose CrossWOZ, the first large-scale Chinese Cross-Domain Wizard-of-Oz task-oriented dataset. It contains 6K dialogue sessions and 102K utterances for 5 domains, including hotel, restaurant, attraction, metro, and taxi. Moreover, the corpus contains rich annotation of dialogue states and dialogue acts at both user and system sides. About 60% of the dialogues have cross-domain user goals that favor inter-domain dependency and encourage natural transition across domains in conversation. We also provide a user simulator and several benchmark models for pipelined task-oriented dialogue systems, which will facilitate researchers to compare and evaluate their models on this corpus. The large size and rich annotation of CrossWOZ make it suitable to investigate a variety of tasks in cross-domain dialogue modeling, such as dialogue state tracking, policy learning, user simulation, etc.

When working on digital devices, people often face distractions that can lead to a decline in productivity and efficiency, as well as negative psychological and emotional impacts. To address this challenge, we introduce a novel Artificial Intelligence (AI) assistant that elicits a user's intention, assesses whether ongoing activities are in line with that intention, and provides gentle nudges when deviations occur. The system leverages a large language model to analyze screenshots, application titles, and URLs, issuing notifications when behavior diverges from the stated goal. Its detection accuracy is refined through initial clarification dialogues and continuous user feedback. In a three-week, within-subjects field deployment with 22 participants, we compared our assistant to both a rule-based intent reminder system and a passive baseline that only logged activity. Results indicate that our AI assistant effectively supports users in maintaining focus and aligning their digital behavior with their intentions. Our source code is publicly available at https://intentassistant.github.io

LLaVA-Interactive is a research prototype for multimodal human-AI interaction. The system can have multi-turn dialogues with human users by taking multimodal user inputs and generating multimodal responses. Importantly, LLaVA-Interactive goes beyond language prompt, where visual prompt is enabled to align human intents in the interaction. The development of LLaVA-Interactive is extremely cost-efficient as the system combines three multimodal skills of pre-built AI models without additional model training: visual chat of LLaVA, image segmentation from SEEM, as well as image generation and editing from GLIGEN. A diverse set of application scenarios is presented to demonstrate the promises of LLaVA-Interactive and to inspire future research in multimodal interactive systems.

This study presents RoleCraft-GLM, an innovative framework aimed at enhancing personalized role-playing with Large Language Models (LLMs). RoleCraft-GLM addresses the key issue of lacking personalized interactions in conversational AI, and offers a solution with detailed and emotionally nuanced character portrayals. We contribute a unique conversational dataset that shifts from conventional celebrity-centric characters to diverse, non-celebrity personas, thus enhancing the realism and complexity of language modeling interactions. Additionally, our approach includes meticulous character development, ensuring dialogues are both realistic and emotionally resonant. The effectiveness of RoleCraft-GLM is validated through various case studies, highlighting its versatility and skill in different scenarios. Our framework excels in generating dialogues that accurately reflect characters' personality traits and emotions, thereby boosting user engagement. In conclusion, RoleCraft-GLM marks a significant leap in personalized AI interactions, and paves the way for more authentic and immersive AI-assisted role-playing experiences by enabling more nuanced and emotionally rich dialogues

We present a new human-human dialogue dataset - PhotoChat, the first dataset that casts light on the photo sharing behavior in onlin emessaging. PhotoChat contains 12k dialogues, each of which is paired with a user photo that is shared during the conversation. Based on this dataset, we propose two tasks to facilitate research on image-text modeling: a photo-sharing intent prediction task that predicts whether one intends to share a photo in the next conversation turn, and a photo retrieval task that retrieves the most relevant photo according to the dialogue context. In addition, for both tasks, we provide baseline models using the state-of-the-art models and report their benchmark performances. The best image retrieval model achieves 10.4% recall@1 (out of 1000 candidates) and the best photo intent prediction model achieves 58.1% F1 score, indicating that the dataset presents interesting yet challenging real-world problems. We are releasing PhotoChat to facilitate future research work among the community.

Existing long-horizon memory benchmarks mostly use multi-turn dialogues or synthetic user histories, which makes retrieval performance an imperfect proxy for person understanding. We present \BenchName, a publicly releasable benchmark built from long-form autobiographical narratives, where actions, context, and inner thoughts provide dense evidence for inferring stable motivations and decision principles. \BenchName~reconstructs each narrative into a flashback-aware, time-anchored stream and evaluates models with evidence-linked questions spanning factual recall, subjective state attribution, and principle-level reasoning. Across diverse narrative sources, retrieval-augmented systems mainly improve factual accuracy, while errors persist on temporally grounded explanations and higher-level inferences, highlighting the need for memory mechanisms beyond retrieval. Our data is in KnowMeBench{https://github.com/QuantaAlpha/KnowMeBench}.

As Large Language Models (LLMs) evolve from static dialogue interfaces to autonomous general agents, effective memory is paramount to ensuring long-term consistency. However, existing benchmarks primarily focus on casual conversation or task-oriented dialogue, failing to capture **"long-term project-oriented"** interactions where agents must track evolving goals. To bridge this gap, we introduce **RealMem**, the first benchmark grounded in realistic project scenarios. RealMem comprises over 2,000 cross-session dialogues across eleven scenarios, utilizing natural user queries for evaluation. We propose a synthesis pipeline that integrates Project Foundation Construction, Multi-Agent Dialogue Generation, and Memory and Schedule Management to simulate the dynamic evolution of memory. Experiments reveal that current memory systems face significant challenges in managing the long-term project states and dynamic context dependencies inherent in real-world projects. Our code and datasets are available at [https://github.com/AvatarMemory/RealMemBench](https://github.com/AvatarMemory/RealMemBench).

Large language models (LLMs) have advanced conversational AI assistants. However, systematically evaluating how well these assistants apply personalization--adapting to individual user preferences while completing tasks--remains challenging. Existing personalization benchmarks focus on chit-chat, non-conversational tasks, or narrow domains, failing to capture the complexities of personalized task-oriented assistance. To address this, we introduce PersonaLens, a comprehensive benchmark for evaluating personalization in task-oriented AI assistants. Our benchmark features diverse user profiles equipped with rich preferences and interaction histories, along with two specialized LLM-based agents: a user agent that engages in realistic task-oriented dialogues with AI assistants, and a judge agent that employs the LLM-as-a-Judge paradigm to assess personalization, response quality, and task success. Through extensive experiments with current LLM assistants across diverse tasks, we reveal significant variability in their personalization capabilities, providing crucial insights for advancing conversational AI systems.

Tool-Augmented Language Models (TALMs) leverage external APIs to answer user queries across various domains. However, existing benchmark datasets for TALM research often feature simplistic dialogues that do not reflect real-world scenarios, such as the need for models to ask clarifying questions or proactively call additional APIs when essential information is missing. To address these limitations, we construct and release ToolDial, a dataset comprising 11,111 multi-turn dialogues, with an average of 8.95 turns per dialogue, based on APIs from RapidAPI. ToolDial has two key characteristics. First, the dialogues incorporate 16 user and system actions (e.g., "Request", "Clarify", "Fail inform") to capture the rich dynamics of real-world interactions. Second, we simulate dialogues where the system requests necessary information from the user based on API documentation and seeks additional APIs if the user fails to provide the required information. To facilitate this process, we introduce a method for generating an API graph that represents input and output compatibility between APIs. Using ToolDial, we evaluate a suite of language models on their ability to predict correct actions and extract input parameter values for API calls from the dialogue history. Modern language models achieve accuracy scores below 70%, indicating substantial room for improvement. We release our dataset and code at https://github.com/holi-lab/ToolDial.

Large Language Models (LLMs) have become a popular interface for human-AI interaction, supporting information seeking and task assistance through natural, multi-turn dialogue. To respond to users within multi-turn dialogues, the context-dependent user intent evolves across interactions, requiring contextual interpretation, query reformulation, and dynamic coordination between retrieval and generation. Existing studies usually follow static rewrite, retrieve, and generate pipelines, which optimize different procedures separately and overlook the mixed-initiative action optimization simultaneously. Although the recent developments in deep search agents demonstrate the effectiveness in jointly optimizing retrieval and generation via reasoning, these approaches focus on single-turn scenarios, which might lack the ability to handle multi-turn interactions. We introduce a conversational agent that interleaves search and reasoning across turns, enabling exploratory and adaptive behaviors learned through reinforcement learning (RL) training with tailored rewards towards evolving user goals. The experimental results across four widely used conversational benchmarks demonstrate the effectiveness of our methods by surpassing several existing strong baselines.

Long-term, open-domain dialogue capabilities are essential for chatbots aiming to recall past interactions and demonstrate emotional intelligence (EI). Yet, most existing research relies on synthetic, LLM-generated data, leaving open questions about real-world conversational patterns. To address this gap, we introduce REALTALK, a 21-day corpus of authentic messaging app dialogues, providing a direct benchmark against genuine human interactions. We first conduct a dataset analysis, focusing on EI attributes and persona consistency to understand the unique challenges posed by real-world dialogues. By comparing with LLM-generated conversations, we highlight key differences, including diverse emotional expressions and variations in persona stability that synthetic dialogues often fail to capture. Building on these insights, we introduce two benchmark tasks: (1) persona simulation where a model continues a conversation on behalf of a specific user given prior dialogue context; and (2) memory probing where a model answers targeted questions requiring long-term memory of past interactions. Our findings reveal that models struggle to simulate a user solely from dialogue history, while fine-tuning on specific user chats improves persona emulation. Additionally, existing models face significant challenges in recalling and leveraging long-term context within real-world conversations.

Social media platforms frequently impose restrictive policies to moderate user content, prompting the emergence of creative evasion language strategies. This paper presents a multi-agent framework based on Large Language Models (LLMs) to simulate the iterative evolution of language strategies under regulatory constraints. In this framework, participant agents, as social media users, continuously evolve their language expression, while supervisory agents emulate platform-level regulation by assessing policy violations. To achieve a more faithful simulation, we employ a dual design of language strategies (constraint and expression) to differentiate conflicting goals and utilize an LLM-driven GA (Genetic Algorithm) for the selection, mutation, and crossover of language strategies. The framework is evaluated using two distinct scenarios: an abstract password game and a realistic simulated illegal pet trade scenario. Experimental results demonstrate that as the number of dialogue rounds increases, both the number of uninterrupted dialogue turns and the accuracy of information transmission improve significantly. Furthermore, a user study with 40 participants validates the real-world relevance of the generated dialogues and strategies. Moreover, ablation studies validate the importance of the GA, emphasizing its contribution to long-term adaptability and improved overall results.

Conversational recommender systems (CRSs) aim to provide recommendation services via natural language conversations. Although a number of approaches have been proposed for developing capable CRSs, they typically rely on sufficient training data for training. Since it is difficult to annotate recommendation-oriented dialogue datasets, existing CRS approaches often suffer from the issue of insufficient training due to the scarcity of training data. To address this issue, in this paper, we propose a CounterFactual data simulation approach for CRS, named CFCRS, to alleviate the issue of data scarcity in CRSs. Our approach is developed based on the framework of counterfactual data augmentation, which gradually incorporates the rewriting to the user preference from a real dialogue without interfering with the entire conversation flow. To develop our approach, we characterize user preference and organize the conversation flow by the entities involved in the dialogue, and design a multi-stage recommendation dialogue simulator based on a conversation flow language model. Under the guidance of the learned user preference and dialogue schema, the flow language model can produce reasonable, coherent conversation flows, which can be further realized into complete dialogues. Based on the simulator, we perform the intervention at the representations of the interacted entities of target users, and design an adversarial training method with a curriculum schedule that can gradually optimize the data augmentation strategy. Extensive experiments show that our approach can consistently boost the performance of several competitive CRSs, and outperform other data augmentation methods, especially when the training data is limited. Our code is publicly available at https://github.com/RUCAIBox/CFCRS.

Collecting human-chatbot dialogues typically demands substantial manual effort and is time-consuming, which limits and poses challenges for research on conversational AI. In this work, we propose DialogueForge - a framework for generating AI-simulated conversations in human-chatbot style. To initialize each generated conversation, DialogueForge uses seed prompts extracted from real human-chatbot interactions. We test a variety of LLMs to simulate the human chatbot user, ranging from state-of-the-art proprietary models to small-scale open-source LLMs, and generate multi-turn dialogues tailored to specific tasks. In addition, we explore fine-tuning techniques to enhance the ability of smaller models to produce indistinguishable human-like dialogues. We evaluate the quality of the simulated conversations and compare different models using the UniEval and GTEval evaluation protocols. Our experiments show that large proprietary models (e.g., GPT-4o) generally outperform others in generating more realistic dialogues, while smaller open-source models (e.g., Llama, Mistral) offer promising performance with greater customization. We demonstrate that the performance of smaller models can be significantly improved by employing supervised fine-tuning techniques. Nevertheless, maintaining coherent and natural long-form human-like dialogues remains a common challenge across all models.

Instruction-tuned language models increasingly rely on large multi-turn dialogue corpora, but these datasets are often noisy and structurally inconsistent, with topic drift, repetitive chitchat, and mismatched answer formats across turns. We address this from a data selection perspective and propose MDS (Multi-turn Dialogue Selection), a dialogue-level framework that scores whole conversations rather than isolated turns. MDS combines a global coverage stage that performs bin-wise selection in the user-query trajectory space to retain representative yet non-redundant dialogues, with a local structural stage that evaluates within-dialogue reliability through entity-grounded topic grounding and information progress, together with query-answer form consistency for functional alignment. MDS outperforms strong single-turn selectors, dialogue-level LLM scorers, and heuristic baselines on three multi-turn benchmarks and an in-domain Banking test set, achieving the best overall rank across reference-free and reference-based metrics, and is more robust on long conversations under the same training budget. Code and resources are included in the supplementary materials.

Despite the progress in medical image segmentation, most existing methods remain task-specific and lack interactivity. Although recent text-prompt-based segmentation approaches enhance user-driven and reasoning-based segmentation, they remain confined to single-round dialogues and fail to perform multi-round reasoning. In this work, we introduce Multi-Round Entity-Level Medical Reasoning Segmentation (MEMR-Seg), a new task that requires generating segmentation masks through multi-round queries with entity-level reasoning. To support this task, we construct MR-MedSeg, a large-scale dataset of 177K multi-round medical segmentation dialogues, featuring entity-based reasoning across rounds. Furthermore, we propose MediRound, an effective baseline model designed for multi-round medical reasoning segmentation. To mitigate the inherent error propagation in the chain-like pipeline of multi-round segmentation, we introduce a lightweight yet effective Judgment & Correction Mechanism during model inference. Experimental results demonstrate that our method effectively addresses the MEMR-Seg task and outperforms conventional medical referring segmentation methods.

Recent advancements in Large Language Model (LLM)-based frameworks have extended their capabilities to complex real-world applications, such as interactive web navigation. These systems, driven by user commands, navigate web browsers to complete tasks through multi-turn dialogues, offering both innovative opportunities and significant challenges. Despite the introduction of benchmarks for conversational web navigation, a detailed understanding of the key contextual components that influence the performance of these agents remains elusive. This study aims to fill this gap by analyzing the various contextual elements crucial to the functioning of web navigation agents. We investigate the optimization of context management, focusing on the influence of interaction history and web page representation. Our work highlights improved agent performance across out-of-distribution scenarios, including unseen websites, categories, and geographic locations through effective context management. These findings provide insights into the design and optimization of LLM-based agents, enabling more accurate and effective web navigation in real-world applications.

NSFW (Not Safe for Work) content, in the context of a dialogue, can have severe side effects on users in open-domain dialogue systems. However, research on detecting NSFW language, especially sexually explicit content, within a dialogue context has significantly lagged behind. To address this issue, we introduce CensorChat, a dialogue monitoring dataset aimed at NSFW dialogue detection. Leveraging knowledge distillation techniques involving GPT-4 and ChatGPT, this dataset offers a cost-effective means of constructing NSFW content detectors. The process entails collecting real-life human-machine interaction data and breaking it down into single utterances and single-turn dialogues, with the chatbot delivering the final utterance. ChatGPT is employed to annotate unlabeled data, serving as a training set. Rationale validation and test sets are constructed using ChatGPT and GPT-4 as annotators, with a self-criticism strategy for resolving discrepancies in labeling. A BERT model is fine-tuned as a text classifier on pseudo-labeled data, and its performance is assessed. The study emphasizes the importance of AI systems prioritizing user safety and well-being in digital conversations while respecting freedom of expression. The proposed approach not only advances NSFW content detection but also aligns with evolving user protection needs in AI-driven dialogues.

Interior design allows us to be who we are and live how we want - each design is as unique as our distinct personality. However, it is not trivial for non-professionals to express and materialize this since it requires aligning functional and visual expectations with the constraints of physical space; this renders interior design a luxury. To make it more accessible, we present I-Design, a personalized interior designer that allows users to generate and visualize their design goals through natural language communication. I-Design starts with a team of large language model agents that engage in dialogues and logical reasoning with one another, transforming textual user input into feasible scene graph designs with relative object relationships. Subsequently, an effective placement algorithm determines optimal locations for each object within the scene. The final design is then constructed in 3D by retrieving and integrating assets from an existing object database. Additionally, we propose a new evaluation protocol that utilizes a vision-language model and complements the design pipeline. Extensive quantitative and qualitative experiments show that I-Design outperforms existing methods in delivering high-quality 3D design solutions and aligning with abstract concepts that match user input, showcasing its advantages across detailed 3D arrangement and conceptual fidelity.

Empowering large language models with long-term memory is crucial for building agents that adapt to users' evolving needs. However, prior evaluations typically interleave preference-related dialogues with irrelevant conversations, reducing the task to needle-in-a-haystack retrieval while ignoring relationships between events that drive the evolution of user preferences. Such settings overlook a fundamental characteristic of real-world personalization: preferences emerge gradually and accumulate across interactions within noisy contexts. To bridge this gap, we introduce PERMA, a benchmark designed to evaluate persona consistency over time beyond static preference recall. Additionally, we incorporate (1) text variability and (2) linguistic alignment to simulate erratic user inputs and individual idiolects in real-world data. PERMA consists of temporally ordered interaction events spanning multiple sessions and domains, with preference-related queries inserted over time. We design both multiple-choice and interactive tasks to probe the model's understanding of persona along the interaction timeline. Experiments demonstrate that by linking related interactions, advanced memory systems can extract more precise preferences and reduce token consumption, outperforming traditional semantic retrieval of raw dialogues. Nevertheless, they still struggle to maintain a coherent persona across temporal depth and cross-domain interference, highlighting the need for more robust personalized memory management in agents. Our code and data are open-sourced at https://github.com/PolarisLiu1/PERMA.

As large language models (LLMs) are increasingly deployed as interactive agents, open-ended human-AI interactions can involve deceptive behaviors with serious real-world consequences, yet existing evaluations remain largely scenario-specific and model-centric. We introduce OpenDeception, a lightweight framework for jointly evaluating deception risk from both sides of human-AI dialogue. It consists of a scenario benchmark with 50 real-world deception cases, an IntentNet that infers deceptive intent from agent reasoning, and a TrustNet that estimates user susceptibility. To address data scarcity, we synthesize high-risk dialogues via LLM-based role-and-goal simulation, and train the User Trust Scorer using contrastive learning on controlled response pairs, avoiding unreliable scalar labels. Experiments on 11 LLMs and three large reasoning models show that over 90% of goal-driven interactions in most models exhibit deceptive intent, with stronger models displaying higher risk. A real-world case study adapted from a documented AI-induced suicide incident further demonstrates that our joint evaluation can proactively trigger warnings before critical trust thresholds are reached.

Personalized mobile agents that infer user preferences and calibrate proactive assistance hold great promise as everyday digital assistants, yet existing benchmarks fail to capture what this requires. Prior work evaluates preference recovery from static histories or intent prediction from fixed contexts. Neither tests whether an agent can elicit missing preferences through interaction, nor whether it can decide when to intervene, seek consent, or remain silent in a live GUI environment. We introduce KnowU-Bench, an online benchmark for personalized mobile agents built on a reproducible Android emulation environment, covering 42 general GUI tasks, 86 personalized tasks, and 64 proactive tasks. Unlike prior work that treats user preferences as static context, KnowU-Bench hides the user profile from the agent and exposes only behavioral logs, forcing genuine preference inference rather than context lookup. To support multi-turn preference elicitation, it instantiates an LLM-driven user simulator grounded in structured profiles, enabling realistic clarification dialogues and proactive consent handling. Beyond personalization, KnowU-Bench provides comprehensive evaluation of the complete proactive decision chain, including grounded GUI execution, consent negotiation, and post-rejection restraint, evaluated through a hybrid protocol combining rule-based verification with LLM-as-a-Judge scoring. Our experiments reveal a striking degradation: agents that excel at explicit task execution fall below 50% under vague instructions requiring user preference inference or intervention calibration, even for frontier models like Claude Sonnet 4.6. The core bottlenecks are not GUI navigation but preference acquisition and intervention calibration, exposing a fundamental gap between competent interface operation and trustworthy personal assistance.

As multi-turn dialogues with large language models (LLMs) grow longer and more complex, how can users better evaluate and review progress on their conversational goals? We present OnGoal, an LLM chat interface that helps users better manage goal progress. OnGoal provides real-time feedback on goal alignment through LLM-assisted evaluation, explanations for evaluation results with examples, and overviews of goal progression over time, enabling users to navigate complex dialogues more effectively. Through a study with 20 participants on a writing task, we evaluate OnGoal against a baseline chat interface without goal tracking. Using OnGoal, participants spent less time and effort to achieve their goals while exploring new prompting strategies to overcome miscommunication, suggesting tracking and visualizing goals can enhance engagement and resilience in LLM dialogues. Our findings inspired design implications for future LLM chat interfaces that improve goal communication, reduce cognitive load, enhance interactivity, and enable feedback to improve LLM performance.

As large language models (LLMs) are increasingly applied in sensitive domains such as medicine and law, hallucination detection has become a critical task. Although numerous benchmarks have been proposed to advance research in this area, most of them are artificially constructed--either through deliberate hallucination induction or simulated interactions--rather than derived from genuine LLM-human dialogues. Consequently, these benchmarks fail to fully capture the characteristics of hallucinations that occur in real-world usage. To address this limitation, we introduce AuthenHallu, the first hallucination detection benchmark built entirely from authentic LLM-human interactions. For AuthenHallu, we select and annotate samples from genuine LLM-human dialogues, thereby providing a faithful reflection of how LLMs hallucinate in everyday user interactions. Statistical analysis shows that hallucinations occur in 31.4% of the query-response pairs in our benchmark, and this proportion increases dramatically to 60.0% in challenging domains such as Math & Number Problems. Furthermore, we explore the potential of using vanilla LLMs themselves as hallucination detectors and find that, despite some promise, their current performance remains insufficient in real-world scenarios.

In the field of psychology, traditional assessment methods, such as standardized scales, are frequently critiqued for their static nature, lack of personalization, and reduced participant engagement, while comprehensive counseling evaluations are often inaccessible. The complexity of quantifying psychological traits further limits these methods. Despite advances with large language models (LLMs), many still depend on single-round Question-and-Answer interactions. To bridge this gap, we introduce PsyDI, a personalized and progressively in-depth chatbot designed for psychological measurements, exemplified by its application in the Myers-Briggs Type Indicator (MBTI) framework. PsyDI leverages user-related multi-modal information and engages in customized, multi-turn interactions to provide personalized, easily accessible measurements, while ensuring precise MBTI type determination. To address the challenge of unquantifiable psychological traits, we introduce a novel training paradigm that involves learning the ranking of proxy variables associated with these traits, culminating in a robust score model for MBTI measurements. The score model enables PsyDI to conduct comprehensive and precise measurements through multi-turn interactions within a unified estimation context. Through various experiments, we validate the efficacy of both the score model and the PsyDI pipeline, demonstrating its potential to serve as a general framework for psychological measurements. Furthermore, the online deployment of PsyDI has garnered substantial user engagement, with over 3,000 visits, resulting in the collection of numerous multi-turn dialogues annotated with MBTI types, which facilitates further research.

Recent advancements in Large Language Models (LLMs) have significantly propelled the development of Conversational Recommendation Agents (CRAs). However, these agents often generate short-sighted responses that fail to sustain user guidance and meet expectations. Although preference optimization has proven effective in aligning LLMs with user expectations, it remains costly and performs poorly in multi-turn dialogue. To address this challenge, we introduce a novel multi-turn preference optimization (MTPO) paradigm ECPO, which leverages Expectation Confirmation Theory to explicitly model the evolution of user satisfaction throughout multi-turn dialogues, uncovering the underlying causes of dissatisfaction. These causes can be utilized to support targeted optimization of unsatisfactory responses, thereby achieving turn-level preference optimization. ECPO ingeniously eliminates the significant sampling overhead of existing MTPO methods while ensuring the optimization process drives meaningful improvements. To support ECPO, we introduce an LLM-based user simulator, AILO, to simulate user feedback and perform expectation confirmation during conversational recommendations. Experimental results show that ECPO significantly enhances CRA's interaction capabilities, delivering notable improvements in both efficiency and effectiveness over existing MTPO methods.

Large language models (LLMs) have shown the potential to be integrated into human daily lives. Therefore, user preference is the most critical criterion for assessing LLMs' performance in real-world scenarios. However, existing benchmarks mainly focus on measuring models' accuracy using multi-choice questions, which limits the understanding of their capabilities in real applications. We fill this gap by proposing a comprehensive Chinese benchmark SuperCLUE, named after another popular Chinese LLM benchmark CLUE. SuperCLUE encompasses three sub-tasks: actual users' queries and ratings derived from an LLM battle platform (CArena), open-ended questions with single and multiple-turn dialogues (OPEN), and closed-ended questions with the same stems as open-ended single-turn ones (CLOSE). Our study shows that accuracy on closed-ended questions is insufficient to reflect human preferences achieved on open-ended ones. At the same time, they can complement each other to predict actual user preferences. We also demonstrate that GPT-4 is a reliable judge to automatically evaluate human preferences on open-ended questions in a Chinese context. Our benchmark will be released at https://www.CLUEbenchmarks.com

Dialogue assessment plays a critical role in the development of open-domain dialogue systems. Existing work are uncapable of providing an end-to-end and human-epistemic assessment dataset, while they only provide sub-metrics like coherence or the dialogues are conversed between annotators far from real user settings. In this paper, we release a large-scale dialogue quality assessment dataset (DiQAD), for automatically assessing open-domain dialogue quality. Specifically, we (1) establish the assessment criteria based on the dimensions conforming to human judgements on dialogue qualities, and (2) annotate large-scale dialogues that conversed between real users based on these annotation criteria, which contains around 100,000 dialogues. We conduct several experiments and report the performances of the baselines as the benchmark on DiQAD. The dataset is openly accessible at https://github.com/yukunZhao/Dataset_Dialogue_quality_evaluation.

Task-oriented dialogue (TOD) models have made significant progress in recent years. However, previous studies primarily focus on datasets written by annotators, which has resulted in a gap between academic research and real-world spoken conversation scenarios. While several small-scale spoken TOD datasets are proposed to address robustness issues such as ASR errors, they ignore the unique challenges in spoken conversation. To tackle the limitations, we introduce SpokenWOZ, a large-scale speech-text dataset for spoken TOD, containing 8 domains, 203k turns, 5.7k dialogues and 249 hours of audios from human-to-human spoken conversations. SpokenWOZ further incorporates common spoken characteristics such as word-by-word processing and reasoning in spoken language. Based on these characteristics, we present cross-turn slot and reasoning slot detection as new challenges. We conduct experiments on various baselines, including text-modal models, newly proposed dual-modal models, and LLMs, e.g., ChatGPT. The results show that the current models still have substantial room for improvement in spoken conversation, where the most advanced dialogue state tracker only achieves 25.65% in joint goal accuracy and the SOTA end-to-end model only correctly completes the user request in 52.1% of dialogues. The dataset, code, and leaderboard are available: https://spokenwoz.github.io/SpokenWOZ-github.io/.

Conversational recommender systems (CRS) aim to recommend relevant items to users by eliciting user preference through natural language conversation. Prior work often utilizes external knowledge graphs for items' semantic information, a language model for dialogue generation, and a recommendation module for ranking relevant items. This combination of multiple components suffers from a cumbersome training process, and leads to semantic misalignment issues between dialogue generation and item recommendation. In this paper, we represent items in natural language and formulate CRS as a natural language processing task. Accordingly, we leverage the power of pre-trained language models to encode items, understand user intent via conversation, perform item recommendation through semantic matching, and generate dialogues. As a unified model, our PECRS (Parameter-Efficient CRS), can be optimized in a single stage, without relying on non-textual metadata such as a knowledge graph. Experiments on two benchmark CRS datasets, ReDial and INSPIRED, demonstrate the effectiveness of PECRS on recommendation and conversation. Our code is available at: https://github.com/Ravoxsg/efficient_unified_crs.

We present CoSQL, a corpus for building cross-domain, general-purpose database (DB) querying dialogue systems. It consists of 30k+ turns plus 10k+ annotated SQL queries, obtained from a Wizard-of-Oz (WOZ) collection of 3k dialogues querying 200 complex DBs spanning 138 domains. Each dialogue simulates a real-world DB query scenario with a crowd worker as a user exploring the DB and a SQL expert retrieving answers with SQL, clarifying ambiguous questions, or otherwise informing of unanswerable questions. When user questions are answerable by SQL, the expert describes the SQL and execution results to the user, hence maintaining a natural interaction flow. CoSQL introduces new challenges compared to existing task-oriented dialogue datasets:(1) the dialogue states are grounded in SQL, a domain-independent executable representation, instead of domain-specific slot-value pairs, and (2) because testing is done on unseen databases, success requires generalizing to new domains. CoSQL includes three tasks: SQL-grounded dialogue state tracking, response generation from query results, and user dialogue act prediction. We evaluate a set of strong baselines for each task and show that CoSQL presents significant challenges for future research. The dataset, baselines, and leaderboard will be released at https://yale-lily.github.io/cosql.

This document presents a detailed description of the challenge on clarifying questions for dialogue systems (ClariQ). The challenge is organized as part of the Conversational AI challenge series (ConvAI3) at Search Oriented Conversational AI (SCAI) EMNLP workshop in 2020. The main aim of the conversational systems is to return an appropriate answer in response to the user requests. However, some user requests might be ambiguous. In IR settings such a situation is handled mainly thought the diversification of the search result page. It is however much more challenging in dialogue settings with limited bandwidth. Therefore, in this challenge, we provide a common evaluation framework to evaluate mixed-initiative conversations. Participants are asked to rank clarifying questions in an information-seeking conversations. The challenge is organized in two stages where in Stage 1 we evaluate the submissions in an offline setting and single-turn conversations. Top participants of Stage 1 get the chance to have their model tested by human annotators.

We develop a high-quality multi-turn dialog dataset, DailyDialog, which is intriguing in several aspects. The language is human-written and less noisy. The dialogues in the dataset reflect our daily communication way and cover various topics about our daily life. We also manually label the developed dataset with communication intention and emotion information. Then, we evaluate existing approaches on DailyDialog dataset and hope it benefit the research field of dialog systems.

While large language models excel at following explicit instructions, they often struggle with ambiguous or incomplete user requests, defaulting to verbose, generic responses rather than seeking clarification. We introduce InfoQuest, a multi-turn chat benchmark designed to evaluate how dialogue agents handle hidden context in open-ended user requests. The benchmark presents intentionally ambiguous scenarios that require models to engage in information-seeking dialogue through clarifying questions before providing appropriate responses. Our evaluation of both open and closed-source models reveals that while proprietary models generally perform better, all current assistants struggle with effectively gathering critical information, often requiring multiple turns to infer user intent and frequently defaulting to generic responses without proper clarification. We provide a systematic methodology for generating diverse scenarios and evaluating models' information-seeking capabilities, offering insights into the current limitations of language models in handling ambiguous requests through multi-turn interactions.

Today's image generation systems are capable of producing realistic and high-quality images. However, user prompts often contain ambiguities, making it difficult for these systems to interpret users' actual intentions. Consequently, many users must modify their prompts several times to ensure the generated images meet their expectations. While some methods focus on enhancing prompts to make the generated images fit user needs, the model is still hard to understand users' real needs, especially for non-expert users. In this research, we aim to enhance the visual parameter-tuning process, making the model user-friendly for individuals without specialized knowledge and better understand user needs. We propose a human-machine co-adaption strategy using mutual information between the user's prompts and the pictures under modification as the optimizing target to make the system better adapt to user needs. We find that an improved model can reduce the necessity for multiple rounds of adjustments. We also collect multi-round dialogue datasets with prompts and images pairs and user intent. Various experiments demonstrate the effectiveness of the proposed method in our proposed dataset. Our annotation tools and several examples of our dataset are available at https://zenodo.org/records/14876029 for easier review. We will make open source our full dataset and code.

Conversational interfaces provide a flexible and easy way for users to seek information that may otherwise be difficult or inconvenient to obtain. However, existing interfaces generally fall into one of two categories: FAQs, where users must have a concrete question in order to retrieve a general answer, or dialogs, where users must follow a predefined path but may receive a personalized answer. In this paper, we introduce Conversational Tree Search (CTS) as a new task that bridges the gap between FAQ-style information retrieval and task-oriented dialog, allowing domain-experts to define dialog trees which can then be converted to an efficient dialog policy that learns only to ask the questions necessary to navigate a user to their goal. We collect a dataset for the travel reimbursement domain and demonstrate a baseline as well as a novel deep Reinforcement Learning architecture for this task. Our results show that the new architecture combines the positive aspects of both the FAQ and dialog system used in the baseline and achieves higher goal completion while skipping unnecessary questions.

Despite end-to-end neural systems making significant progress in the last decade for task-oriented as well as chit-chat based dialogue systems, most dialogue systems rely on hybrid approaches which use a combination of rule-based, retrieval and generative approaches for generating a set of ranked responses. Such dialogue systems need to rely on a fallback mechanism to respond to out-of-domain or novel user queries which are not answerable within the scope of the dialog system. While, dialog systems today rely on static and unnatural responses like "I don't know the answer to that question" or "I'm not sure about that", we design a neural approach which generates responses which are contextually aware with the user query as well as say no to the user. Such customized responses provide paraphrasing ability and contextualization as well as improve the interaction with the user and reduce dialogue monotonicity. Our simple approach makes use of rules over dependency parses and a text-to-text transformer fine-tuned on synthetic data of question-response pairs generating highly relevant, grammatical as well as diverse questions. We perform automatic and manual evaluations to demonstrate the efficacy of the system.

Proactive dialogue systems, related to a wide range of real-world conversational applications, equip the conversational agent with the capability of leading the conversation direction towards achieving pre-defined targets or fulfilling certain goals from the system side. It is empowered by advanced techniques to progress to more complicated tasks that require strategical and motivational interactions. In this survey, we provide a comprehensive overview of the prominent problems and advanced designs for conversational agent's proactivity in different types of dialogues. Furthermore, we discuss challenges that meet the real-world application needs but require a greater research focus in the future. We hope that this first survey of proactive dialogue systems can provide the community with a quick access and an overall picture to this practical problem, and stimulate more progresses on conversational AI to the next level.

Recommender systems exploit interaction history to estimate user preference, having been heavily used in a wide range of industry applications. However, static recommendation models are difficult to answer two important questions well due to inherent shortcomings: (a) What exactly does a user like? (b) Why does a user like an item? The shortcomings are due to the way that static models learn user preference, i.e., without explicit instructions and active feedback from users. The recent rise of conversational recommender systems (CRSs) changes this situation fundamentally. In a CRS, users and the system can dynamically communicate through natural language interactions, which provide unprecedented opportunities to explicitly obtain the exact preference of users. Considerable efforts, spread across disparate settings and applications, have been put into developing CRSs. Existing models, technologies, and evaluation methods for CRSs are far from mature. In this paper, we provide a systematic review of the techniques used in current CRSs. We summarize the key challenges of developing CRSs in five directions: (1) Question-based user preference elicitation. (2) Multi-turn conversational recommendation strategies. (3) Dialogue understanding and generation. (4) Exploitation-exploration trade-offs. (5) Evaluation and user simulation. These research directions involve multiple research fields like information retrieval (IR), natural language processing (NLP), and human-computer interaction (HCI). Based on these research directions, we discuss some future challenges and opportunities. We provide a road map for researchers from multiple communities to get started in this area. We hope this survey can help to identify and address challenges in CRSs and inspire future research.

Dialogue systems are usually categorized into two types, open-domain and task-oriented. The first one focuses on chatting with users and making them engage in the conversations, where selecting a proper topic to fit the dialogue context is essential for a successful dialogue. The other one focuses on a specific task instead of casual talks, e.g., finding a movie on Friday night, or playing a song. These two directions have been studied separately due to their different purposes. However, how smoothly transitioning from social chatting to task-oriented dialogues is important for triggering business opportunities, and there is no public data focusing on such scenarios. Hence, this paper focuses on investigating the conversations starting from open-domain social chatting and then gradually transitioning to task-oriented purposes, and releases a large-scale dataset with detailed annotations for encouraging this research direction. To achieve this goal, this paper proposes a framework to automatically generate many dialogues without human involvement, in which any powerful open-domain dialogue generation model can be easily leveraged. The human evaluation shows that our generated dialogue data has a natural flow at a reasonable quality, showing that our released data has a great potential of guiding future research directions and commercial activities. Furthermore, the released models allow researchers to automatically generate unlimited dialogues in the target scenarios, which can greatly benefit semi-supervised and unsupervised approaches.

Creating a system that can have meaningful conversations with humans to help accomplish tasks is one of the ultimate goals of Artificial Intelligence (AI). It has defined the meaning of AI since the beginning. A lot has been accomplished in this area recently, with voice assistant products entering our daily lives and chat bot systems becoming commonplace in customer service. At first glance there seems to be no shortage of options for dialogue systems. However, the frequently deployed dialogue systems today seem to all struggle with a critical weakness - they are hard to build and harder to maintain. At the core of the struggle is the need to script every single turn of interactions between the bot and the human user. This makes the dialogue systems more difficult to maintain as the tasks become more complex and more tasks are added to the system. In this paper, we propose Converse, a flexible tree-based modular task-oriented dialogue system. Converse uses an and-or tree structure to represent tasks and offers powerful multi-task dialogue management. Converse supports task dependency and task switching, which are unique features compared to other open-source dialogue frameworks. At the same time, Converse aims to make the bot building process easy and simple, for both professional and non-professional software developers. The code is available at https://github.com/salesforce/Converse.

We present SODA: the first publicly available, million-scale high-quality social dialogue dataset. Using SODA, we train COSMO: a generalizable conversation agent outperforming previous best-performing agents on both in- and out-of-domain datasets. In contrast to most existing crowdsourced, small-scale dialogue corpora, we distill 1.5M socially-grounded dialogues from a pre-trained language model (InstructGPT; Ouyang et al., 2022). Dialogues are distilled by contextualizing social commonsense knowledge from a knowledge graph (Atomic10x; West et al., 2022). Human evaluation shows that dialogues in SODA are more consistent, specific, and (surprisingly) natural than prior human-authored datasets - e.g., DailyDialog (Li et al., 2017), BlendedSkillTalk (Smith et al., 2020). In addition, extensive evaluations show that COSMO is significantly more natural and consistent on unseen datasets than best-performing dialogue models - e.g., GODEL (Peng et al., 2022), BlenderBot (Roller et al., 2021), DialoGPT (Zhang et al., 2020). Furthermore, it is sometimes even preferred to the original human-written gold responses. We make our data, models, and code public.

This survey provides a comprehensive review of research on multi-turn dialogue systems, with a particular focus on multi-turn dialogue systems based on large language models (LLMs). This paper aims to (a) give a summary of existing LLMs and approaches for adapting LLMs to downstream tasks; (b) elaborate recent advances in multi-turn dialogue systems, covering both LLM-based open-domain dialogue (ODD) and task-oriented dialogue (TOD) systems, along with datasets and evaluation metrics; (c) discuss some future emphasis and recent research problems arising from the development of LLMs and the increasing demands on multi-turn dialogue systems.

The increasing capability of large language models (LLMs) to generate synthetic content has heightened concerns about their misuse, driving the development of Machine-Generated Text (MGT) detection models. However, these detectors face significant challenges due to the lack of systematically generated, high-quality datasets for training. To address this issue, we propose five novel data augmentation frameworks for synthetic user dialogue generation through a structured prompting approach, reducing the costs associated with traditional data collection methods. Our proposed method yields 14 new dialogue datasets, which we benchmark against seven MGT detection models. The results demonstrate improved generalization performance when utilizing a mixed dataset produced by our proposed augmentation framework. Furthermore, considering that real-world agents lack knowledge of future opponent utterances, we simulate online dialogue detection and examine the relationship between chat history length and detection accuracy. We also benchmark online detection performance with limited chat history on our frameworks. Our open-source datasets can be downloaded from https://github.com/AngieYYF/SPADE-customer-service-dialogue.

MultiWOZ 2.0 (Budzianowski et al., 2018) is a recently released multi-domain dialogue dataset spanning 7 distinct domains and containing over 10,000 dialogues. Though immensely useful and one of the largest resources of its kind to-date, MultiWOZ 2.0 has a few shortcomings. Firstly, there is substantial noise in the dialogue state annotations and dialogue utterances which negatively impact the performance of state-tracking models. Secondly, follow-up work (Lee et al., 2019) has augmented the original dataset with user dialogue acts. This leads to multiple co-existent versions of the same dataset with minor modifications. In this work we tackle the aforementioned issues by introducing MultiWOZ 2.1. To fix the noisy state annotations, we use crowdsourced workers to re-annotate state and utterances based on the original utterances in the dataset. This correction process results in changes to over 32% of state annotations across 40% of the dialogue turns. In addition, we fix 146 dialogue utterances by canonicalizing slot values in the utterances to the values in the dataset ontology. To address the second problem, we combined the contributions of the follow-up works into MultiWOZ 2.1. Hence, our dataset also includes user dialogue acts as well as multiple slot descriptions per dialogue state slot. We then benchmark a number of state-of-the-art dialogue state tracking models on the MultiWOZ 2.1 dataset and show the joint state tracking performance on the corrected state annotations. We are publicly releasing MultiWOZ 2.1 to the community, hoping that this dataset resource will allow for more effective models across various dialogue subproblems to be built in the future.

Personalized chatbots focus on endowing chatbots with a consistent personality to behave like real users, give more informative responses, and further act as personal assistants. Existing personalized approaches tried to incorporate several text descriptions as explicit user profiles. However, the acquisition of such explicit profiles is expensive and time-consuming, thus being impractical for large-scale real-world applications. Moreover, the restricted predefined profile neglects the language behavior of a real user and cannot be automatically updated together with the change of user interests. In this paper, we propose to learn implicit user profiles automatically from large-scale user dialogue history for building personalized chatbots. Specifically, leveraging the benefits of Transformer on language understanding, we train a personalized language model to construct a general user profile from the user's historical responses. To highlight the relevant historical responses to the input post, we further establish a key-value memory network of historical post-response pairs, and build a dynamic post-aware user profile. The dynamic profile mainly describes what and how the user has responded to similar posts in history. To explicitly utilize users' frequently used words, we design a personalized decoder to fuse two decoding strategies, including generating a word from the generic vocabulary and copying one word from the user's personalized vocabulary. Experiments on two real-world datasets show the significant improvement of our model compared with existing methods. Our code is available at https://github.com/zhengyima/DHAP

Dialogue systems are a popular natural language processing (NLP) task as it is promising in real-life applications. It is also a complicated task since many NLP tasks deserving study are involved. As a result, a multitude of novel works on this task are carried out, and most of them are deep learning based due to the outstanding performance. In this survey, we mainly focus on the deep learning based dialogue systems. We comprehensively review state-of-the-art research outcomes in dialogue systems and analyze them from two angles: model type and system type. Specifically, from the angle of model type, we discuss the principles, characteristics, and applications of different models that are widely used in dialogue systems. This will help researchers acquaint these models and see how they are applied in state-of-the-art frameworks, which is rather helpful when designing a new dialogue system. From the angle of system type, we discuss task-oriented and open-domain dialogue systems as two streams of research, providing insight into the hot topics related. Furthermore, we comprehensively review the evaluation methods and datasets for dialogue systems to pave the way for future research. Finally, some possible research trends are identified based on the recent research outcomes. To the best of our knowledge, this survey is the most comprehensive and up-to-date one at present for deep learning based dialogue systems, extensively covering the popular techniques. We speculate that this work is a good starting point for academics who are new to the dialogue systems or those who want to quickly grasp up-to-date techniques in this area.

Existing datasets for audio understanding primarily focus on single-turn interactions (i.e. audio captioning, audio question answering) for describing audio in natural language, thus limiting understanding audio via interactive dialogue. To address this gap, we introduce Audio Dialogues: a multi-turn dialogue dataset containing 163.8k samples for general audio sounds and music. In addition to dialogues, Audio Dialogues also has question-answer pairs to understand and compare multiple input audios together. Audio Dialogues leverages a prompting-based approach and caption annotations from existing datasets to generate multi-turn dialogues using a Large Language Model (LLM). We evaluate existing audio-augmented large language models on our proposed dataset to demonstrate the complexity and applicability of Audio Dialogues. Our code for generating the dataset will be made publicly available. Detailed prompts and generated dialogues can be found on the demo website https://audiodialogues.github.io/.

In this paper, we introduce the first evaluation of Chinese human-computer dialogue technology. We detail the evaluation scheme, tasks, metrics and how to collect and annotate the data for training, developing and test. The evaluation includes two tasks, namely user intent classification and online testing of task-oriented dialogue. To consider the different sources of the data for training and developing, the first task can also be divided into two sub tasks. Both the two tasks are coming from the real problems when using the applications developed by industry. The evaluation data is provided by the iFLYTEK Corporation. Meanwhile, in this paper, we publish the evaluation results to present the current performance of the participants in the two tasks of Chinese human-computer dialogue technology. Moreover, we analyze the existing problems of human-computer dialogue as well as the evaluation scheme itself.

Few-shot dialogue state tracking (DST) with Large Language Models (LLM) relies on an effective and efficient conversation retriever to find similar in-context examples for prompt learning. Previous works use raw dialogue context as search keys and queries, and a retriever is fine-tuned with annotated dialogues to achieve superior performance. However, the approach is less suited for scaling to new domains or new annotation languages, where fine-tuning data is unavailable. To address this problem, we handle the task of conversation retrieval based on text summaries of the conversations. A LLM-based conversation summarizer is adopted for query and key generation, which enables effective maximum inner product search. To avoid the extra inference cost brought by LLM-based conversation summarization, we further distill a light-weight conversation encoder which produces query embeddings without decoding summaries for test conversations. We validate our retrieval approach on MultiWOZ datasets with GPT-Neo-2.7B and LLaMA-7B/30B. The experimental results show a significant improvement over relevant baselines in real few-shot DST settings.

There has been growing interest in using neural networks and deep learning techniques to create dialogue systems. Conversational recommendation is an interesting setting for the scientific exploration of dialogue with natural language as the associated discourse involves goal-driven dialogue that often transforms naturally into more free-form chat. This paper provides two contributions. First, until now there has been no publicly available large-scale dataset consisting of real-world dialogues centered around recommendations. To address this issue and to facilitate our exploration here, we have collected ReDial, a dataset consisting of over 10,000 conversations centered around the theme of providing movie recommendations. We make this data available to the community for further research. Second, we use this dataset to explore multiple facets of conversational recommendations. In particular we explore new neural architectures, mechanisms, and methods suitable for composing conversational recommendation systems. Our dataset allows us to systematically probe model sub-components addressing different parts of the overall problem domain ranging from: sentiment analysis and cold-start recommendation generation to detailed aspects of how natural language is used in this setting in the real world. We combine such sub-components into a full-blown dialogue system and examine its behavior.

A Conversational Recommender System (CRS) offers increased transparency and control to users by enabling them to engage with the system through a real-time multi-turn dialogue. Recently, Large Language Models (LLMs) have exhibited an unprecedented ability to converse naturally and incorporate world knowledge and common-sense reasoning into language understanding, unlocking the potential of this paradigm. However, effectively leveraging LLMs within a CRS introduces new technical challenges, including properly understanding and controlling a complex conversation and retrieving from external sources of information. These issues are exacerbated by a large, evolving item corpus and a lack of conversational data for training. In this paper, we provide a roadmap for building an end-to-end large-scale CRS using LLMs. In particular, we propose new implementations for user preference understanding, flexible dialogue management and explainable recommendations as part of an integrated architecture powered by LLMs. For improved personalization, we describe how an LLM can consume interpretable natural language user profiles and use them to modulate session-level context. To overcome conversational data limitations in the absence of an existing production CRS, we propose techniques for building a controllable LLM-based user simulator to generate synthetic conversations. As a proof of concept we introduce RecLLM, a large-scale CRS for YouTube videos built on LaMDA, and demonstrate its fluency and diverse functionality through some illustrative example conversations.

End-to-end training of neural networks is a promising approach to automatic construction of dialog systems using a human-to-human dialog corpus. Recently, Vinyals et al. tested neural conversation models using OpenSubtitles. Lowe et al. released the Ubuntu Dialogue Corpus for researching unstructured multi-turn dialogue systems. Furthermore, the approach has been extended to accomplish task oriented dialogs to provide information properly with natural conversation. For example, Ghazvininejad et al. proposed a knowledge grounded neural conversation model [3], where the research is aiming at combining conversational dialogs with task-oriented knowledge using unstructured data such as Twitter data for conversation and Foursquare data for external knowledge.However, the task is still limited to a restaurant information service, and has not yet been tested with a wide variety of dialog tasks. In addition, it is still unclear how to create intelligent dialog systems that can respond like a human agent. In consideration of these problems, we proposed a challenge track to the 6th dialog system technology challenges (DSTC6) using human-to-human dialog data to mimic human dialog behaviors. The focus of the challenge track is to train end-to-end conversation models from human-to-human conversation and accomplish end-to-end dialog tasks in various situations assuming a customer service, in which a system plays a role of human agent and generates natural and informative sentences in response to user's questions or comments given dialog context.

We present Contextual Query Rewrite (CQR) a dataset for multi-domain task-oriented spoken dialogue systems that is an extension of the Stanford dialog corpus (Eric et al., 2017a). While previous approaches have addressed the issue of diverse schemas by learning candidate transformations (Naik et al., 2018), we instead model the reference resolution task as a user query reformulation task, where the dialog state is serialized into a natural language query that can be executed by the downstream spoken language understanding system. In this paper, we describe our methodology for creating the query reformulation extension to the dialog corpus, and present an initial set of experiments to establish a baseline for the CQR task. We have released the corpus to the public [1] to support further research in this area.

In this study, we tackle the challenge of inadequate and costly training data that has hindered the development of conversational question answering (ConvQA) systems. Enterprises have a large corpus of diverse internal documents. Instead of relying on a searching engine, a more compelling approach for people to comprehend these documents is to create a dialogue system. In this paper, we propose a robust dialog synthesising method. We learn the segmentation of data for the dialog task instead of using segmenting at sentence boundaries. The synthetic dataset generated by our proposed method achieves superior quality when compared to WikiDialog, as assessed through machine and human evaluations. By employing our inpainted data for ConvQA retrieval system pre-training, we observed a notable improvement in performance across OR-QuAC benchmarks.

Conversational recommender system is an emerging area that has garnered an increasing interest in the community, especially with the advancements in large language models (LLMs) that enable diverse reasoning over conversational input. Despite the progress, the field has many aspects left to explore. The currently available public datasets for conversational recommendation lack specific user preferences and explanations for recommendations, hindering high-quality recommendations. To address such challenges, we present a novel conversational recommendation dataset named PEARL, synthesized with persona- and knowledge-augmented LLM simulators. We obtain detailed persona and knowledge from real-world reviews and construct a large-scale dataset with over 57k dialogues. Our experimental results demonstrate that utterances in PEARL include more specific user preferences, show expertise in the target domain, and provide recommendations more relevant to the dialogue context than those in prior datasets.

In modern dialogue systems, the ability to implicitly infer user backgrounds from conversations and leverage this information for personalized assistance is crucial. However, the scarcity of high-quality data remains a fundamental challenge to evaluating and improving this capability. Traditional dataset construction methods are labor-intensive, resource-demanding, and raise privacy concerns. To address these issues, we propose a novel approach for automatic synthetic data generation and introduce the Implicit Personalized Dialogue (IP-Dialog) benchmark along with a training dataset, covering 10 tasks and 12 user attribute types. Additionally, we develop a systematic evaluation framework with four metrics to assess both attribute awareness and reasoning capabilities. We further propose five causal graphs to elucidate models' reasoning pathways during implicit personalization. Extensive experiments yield insightful observations and prove the reliability of our dataset.

Users interacting with voice assistants today need to phrase their requests in a very specific manner to elicit an appropriate response. This limits the user experience, and is partly due to the lack of reasoning capabilities of dialogue platforms and the hand-crafted rules that require extensive labor. One possible way to improve user experience and relieve the manual efforts of designers is to build an end-to-end dialogue system that can do reasoning itself while perceiving user's utterances. In this work, we propose a novel method to incorporate the knowledge reasoning capability into dialogue systems in a more scalable and generalizable manner. Our proposed method allows a single transformer model to directly walk on a large-scale knowledge graph to generate responses. To the best of our knowledge, this is the first work to have transformer models generate responses by reasoning over differentiable knowledge graphs. We investigate the reasoning abilities of the proposed method on both task-oriented and domain-specific chit-chat dialogues. Empirical results show that this method can effectively and efficiently incorporate a knowledge graph into a dialogue system with fully-interpretable reasoning paths.

We argue that enabling human-AI dialogue, purposed to support joint reasoning (i.e., 'inquiry'), is important for ensuring that AI decision making is aligned with human values and preferences. In particular, we point to logic-based models of argumentation and dialogue, and suggest that the traditional focus on persuasion dialogues be replaced by a focus on inquiry dialogues, and the distinct challenges that joint inquiry raises. Given recent dramatic advances in the performance of large language models (LLMs), and the anticipated increase in their use for decision making, we provide a roadmap for research into inquiry dialogues for supporting joint human-LLM reasoning tasks that are ethically salient, and that thereby require that decisions are value aligned.

Indirect User Requests (IURs), such as "It's cold in here" instead of "Could you please increase the temperature?" are common in human-human task-oriented dialogue and require world knowledge and pragmatic reasoning from the listener. While large language models (LLMs) can handle these requests effectively, smaller models deployed on virtual assistants often struggle due to resource constraints. Moreover, existing task-oriented dialogue benchmarks lack sufficient examples of complex discourse phenomena such as indirectness. To address this, we propose a set of linguistic criteria along with an LLM-based pipeline for generating realistic IURs to test natural language understanding (NLU) and dialogue state tracking (DST) models before deployment in a new domain. We also release IndirectRequests, a dataset of IURs based on the Schema Guided Dialog (SGD) corpus, as a comparative testbed for evaluating the performance of smaller models in handling indirect requests.

With the rise of smart personal devices, service-oriented human-agent interactions have become increasingly prevalent. This trend highlights the need for personalized dialogue assistants that can understand user-specific traits to accurately interpret requirements and tailor responses to individual preferences. However, existing approaches often overlook the complexities of long-term interactions and fail to capture users' subjective characteristics. To address these gaps, we present PAL-Bench, a new benchmark designed to evaluate the personalization capabilities of service-oriented assistants in long-term user-agent interactions. In the absence of available real-world data, we develop a multi-step LLM-based synthesis pipeline, which is further verified and refined by human annotators. This process yields PAL-Set, the first Chinese dataset comprising multi-session user logs and dialogue histories, which serves as the foundation for PAL-Bench. Furthermore, to improve personalized service-oriented interactions, we propose H^2Memory, a hierarchical and heterogeneous memory framework that incorporates retrieval-augmented generation to improve personalized response generation. Comprehensive experiments on both our PAL-Bench and an external dataset demonstrate the effectiveness of the proposed memory framework.

Conventional dialogue summarization methods directly generate summaries and do not consider user's specific interests. This poses challenges in cases where the users are more focused on particular topics or aspects. With the advancement of instruction-finetuned language models, we introduce instruction-tuning to dialogues to expand the capability set of dialogue summarization models. To overcome the scarcity of instructive dialogue summarization data, we propose a three-step approach to synthesize high-quality query-based summarization triples. This process involves summary-anchored query generation, query filtering, and query-based summary generation. By training a unified model called InstructDS (Instructive Dialogue Summarization) on three summarization datasets with multi-purpose instructive triples, we expand the capability of dialogue summarization models. We evaluate our method on four datasets, including dialogue summarization and dialogue reading comprehension. Experimental results show that our approach outperforms the state-of-the-art models and even models with larger sizes. Additionally, our model exhibits higher generalizability and faithfulness, as confirmed by human subjective evaluations.

The goal of this work is to build conversational Question Answering (QA) interfaces for the large body of domain-specific information available in FAQ sites. We present DoQA, a dataset with 2,437 dialogues and 10,917 QA pairs. The dialogues are collected from three Stack Exchange sites using the Wizard of Oz method with crowdsourcing. Compared to previous work, DoQA comprises well-defined information needs, leading to more coherent and natural conversations with less factoid questions and is multi-domain. In addition, we introduce a more realistic information retrieval(IR) scenario where the system needs to find the answer in any of the FAQ documents. The results of an existing, strong, system show that, thanks to transfer learning from a Wikipedia QA dataset and fine tuning on a single FAQ domain, it is possible to build high quality conversational QA systems for FAQs without in-domain training data. The good results carry over into the more challenging IR scenario. In both cases, there is still ample room for improvement, as indicated by the higher human upperbound.

Successful conversational search systems can present natural, adaptive and interactive shopping experience for online shopping customers. However, building such systems from scratch faces real word challenges from both imperfect product schema/knowledge and lack of training dialog data.In this work we first propose ConvSearch, an end-to-end conversational search system that deeply combines the dialog system with search. It leverages the text profile to retrieve products, which is more robust against imperfect product schema/knowledge compared with using product attributes alone. We then address the lack of data challenges by proposing an utterance transfer approach that generates dialogue utterances by using existing dialog from other domains, and leveraging the search behavior data from e-commerce retailer. With utterance transfer, we introduce a new conversational search dataset for online shopping. Experiments show that our utterance transfer method can significantly improve the availability of training dialogue data without crowd-sourcing, and the conversational search system significantly outperformed the best tested baseline.

This research aims to explore various methods for assessing user feedback in mixed-initiative conversational search (CS) systems. While CS systems enjoy profuse advancements across multiple aspects, recent research fails to successfully incorporate feedback from the users. One of the main reasons for that is the lack of system-user conversational interaction data. To this end, we propose a user simulator-based framework for multi-turn interactions with a variety of mixed-initiative CS systems. Specifically, we develop a user simulator, dubbed ConvSim, that, once initialized with an information need description, is capable of providing feedback to a system's responses, as well as answering potential clarifying questions. Our experiments on a wide variety of state-of-the-art passage retrieval and neural re-ranking models show that effective utilization of user feedback can lead to 16% retrieval performance increase in terms of nDCG@3. Moreover, we observe consistent improvements as the number of feedback rounds increases (35% relative improvement in terms of nDCG@3 after three rounds). This points to a research gap in the development of specific feedback processing modules and opens a potential for significant advancements in CS. To support further research in the topic, we release over 30,000 transcripts of system-simulator interactions based on well-established CS datasets.

Despite advancements in on-topic dialogue systems, effectively managing topic shifts within dialogues remains a persistent challenge, largely attributed to the limited availability of training datasets. To address this issue, we propose Multi-Passage to Dialogue (MP2D), a data generation framework that automatically creates conversational question-answering datasets with natural topic transitions. By leveraging the relationships between entities in a knowledge graph, MP2D maps the flow of topics within a dialogue, effectively mirroring the dynamics of human conversation. It retrieves relevant passages corresponding to the topics and transforms them into dialogues through the passage-to-dialogue method. Through quantitative and qualitative experiments, we demonstrate MP2D's efficacy in generating dialogue with natural topic shifts. Furthermore, this study introduces a novel benchmark for topic shift dialogues, TS-WikiDialog. Utilizing the dataset, we demonstrate that even Large Language Models (LLMs) struggle to handle topic shifts in dialogue effectively, and we showcase the performance improvements of models trained on datasets generated by MP2D across diverse topic shift dialogue tasks.

Evaluating the quality of a dialogue system is an understudied problem. The recent evolution of evaluation method motivated this survey, in which an explicit and comprehensive analysis of the existing methods is sought. We are first to divide the evaluation methods into three classes, i.e., automatic evaluation, human-involved evaluation and user simulator based evaluation. Then, each class is covered with main features and the related evaluation metrics. The existence of benchmarks, suitable for the evaluation of dialogue techniques are also discussed in detail. Finally, some open issues are pointed out to bring the evaluation method into a new frontier.

In real-world applications with Large Language Models (LLMs), external retrieval mechanisms - such as Search-Augmented Generation (SAG), tool utilization, and Retrieval-Augmented Generation (RAG) - are often employed to enhance the quality of augmented generations in dialogues. These approaches often come with multi-turn dialogue, where each interaction is enriched by relevant information retrieved from external sources. Existing benchmarks either assess LLMs' chat abilities in multi-turn dialogues or their use of retrieval for augmented responses in single-turn settings. However, there is a gap in evaluating LLMs' ability to leverage retrieval for more precise responses across multiple turns. To address this limitation, we introduce RAD-Bench (Retrieval Augmented Dialogue), a benchmark designed to evaluate LLMs' capabilities in multi-turn dialogues following retrievals, essential for their deployment in context-rich applications. RAD-Bench evaluates two key abilities of LLMs: Retrieval Synthesis and Retrieval Reasoning. These are measured using discriminative questions and retrieved contexts, and corresponding reference answers, assessing how effectively LLMs integrate and reason with context to maintain and enhance conversation quality over multiple turns. Our evaluation results on commonly used LLMs reveal that model performance deteriorates as additional layers of conditions or constraints are applied across conversation turns, even when accurate retrieved contexts are provided. The data and code are available at https://github.com/mtkresearch/RAD-Bench

A significant barrier to progress in data-driven approaches to building dialog systems is the lack of high quality, goal-oriented conversational data. To help satisfy this elementary requirement, we introduce the initial release of the Taskmaster-1 dataset which includes 13,215 task-based dialogs comprising six domains. Two procedures were used to create this collection, each with unique advantages. The first involves a two-person, spoken "Wizard of Oz" (WOz) approach in which trained agents and crowdsourced workers interact to complete the task while the second is "self-dialog" in which crowdsourced workers write the entire dialog themselves. We do not restrict the workers to detailed scripts or to a small knowledge base and hence we observe that our dataset contains more realistic and diverse conversations in comparison to existing datasets. We offer several baseline models including state of the art neural seq2seq architectures with benchmark performance as well as qualitative human evaluations. Dialogs are labeled with API calls and arguments, a simple and cost effective approach which avoids the requirement of complex annotation schema. The layer of abstraction between the dialog model and the service provider API allows for a given model to interact with multiple services that provide similar functionally. Finally, the dataset will evoke interest in written vs. spoken language, discourse patterns, error handling and other linguistic phenomena related to dialog system research, development and design.

The emergence of text-to-image synthesis (TIS) models has significantly influenced digital image creation by producing high-quality visuals from written descriptions. Yet these models heavily rely on the quality and specificity of textual prompts, posing a challenge for novice users who may not be familiar with TIS-model-preferred prompt writing. Existing solutions relieve this via automatic model-preferred prompt generation from user queries. However, this single-turn manner suffers from limited user-centricity in terms of result interpretability and user interactivity. To address these issues, we propose DialPrompt, a multi-turn dialogue-based TIS prompt generation model that emphasises user-centricity. DialPrompt is designed to follow a multi-turn guidance workflow, where in each round of dialogue the model queries user with their preferences on possible optimization dimensions before generating the final TIS prompt. To achieve this, we mined 15 essential dimensions for high-quality prompts from advanced users and curated a multi-turn dataset. Through training on this dataset, DialPrompt can improve interpretability by allowing users to understand the correlation between specific phrases and image attributes. Additionally, it enables greater user control and engagement in the prompt generation process, leading to more personalized and visually satisfying outputs. Experiments indicate that DialPrompt achieves a competitive result in the quality of synthesized images, outperforming existing prompt engineering approaches by 5.7%. Furthermore, in our user evaluation, DialPrompt outperforms existing approaches by 46.5% in user-centricity score and is rated 7.9/10 by 19 human reviewers.

Conversational LLMs function as black box systems, leaving users guessing about why they see the output they do. This lack of transparency is potentially problematic, especially given concerns around bias and truthfulness. To address this issue, we present an end-to-end prototype-connecting interpretability techniques with user experience design-that seeks to make chatbots more transparent. We begin by showing evidence that a prominent open-source LLM has a "user model": examining the internal state of the system, we can extract data related to a user's age, gender, educational level, and socioeconomic status. Next, we describe the design of a dashboard that accompanies the chatbot interface, displaying this user model in real time. The dashboard can also be used to control the user model and the system's behavior. Finally, we discuss a study in which users conversed with the instrumented system. Our results suggest that users appreciate seeing internal states, which helped them expose biased behavior and increased their sense of control. Participants also made valuable suggestions that point to future directions for both design and machine learning research. The project page and video demo of our TalkTuner system are available at https://bit.ly/talktuner-project-page

State-of-the-art conversational agents have advanced significantly in conjunction with the use of large transformer-based language models. However, even with these advancements, conversational agents still lack the ability to produce responses that are informative and coherent with the local context. In this work, we propose a dialog framework that incorporates both local knowledge as well as users' past dialogues to generate high quality conversations. We introduce an approach to build a dataset based on Reddit conversations, where outbound URL links are widely available in the conversations and the hyperlinked documents can be naturally included as local external knowledge. Using our framework and dataset, we demonstrate that incorporating local knowledge can largely improve informativeness, coherency and realisticness measures using human evaluations. In particular, our approach consistently outperforms the state-of-the-art conversational model on the Reddit dataset across all three measures. We also find that scaling the size of our models from 117M to 8.3B parameters yields consistent improvement of validation perplexity as well as human evaluated metrics. Our model with 8.3B parameters can generate human-like responses as rated by various human evaluations in a single-turn dialog setting.

Previous text-to-SQL datasets and systems have primarily focused on user questions with clear intentions that can be answered. However, real user questions can often be ambiguous with multiple interpretations or unanswerable due to a lack of relevant data. In this work, we construct a practical conversational text-to-SQL dataset called PRACTIQ, consisting of ambiguous and unanswerable questions inspired by real-world user questions. We first identified four categories of ambiguous questions and four categories of unanswerable questions by studying existing text-to-SQL datasets. Then, we generate conversations with four turns: the initial user question, an assistant response seeking clarification, the user's clarification, and the assistant's clarified SQL response with the natural language explanation of the execution results. For some ambiguous queries, we also directly generate helpful SQL responses, that consider multiple aspects of ambiguity, instead of requesting user clarification. To benchmark the performance on ambiguous, unanswerable, and answerable questions, we implemented large language model (LLM)-based baselines using various LLMs. Our approach involves two steps: question category classification and clarification SQL prediction. Our experiments reveal that state-of-the-art systems struggle to handle ambiguous and unanswerable questions effectively. We will release our code for data generation and experiments on GitHub.

Human conversations are complicated and building a human-like dialogue agent is an extremely challenging task. With the rapid development of deep learning techniques, data-driven models become more and more prevalent which need a huge amount of real conversation data. In this paper, we construct a large-scale real scenario Chinese E-commerce conversation corpus, JDDC, with more than 1 million multi-turn dialogues, 20 million utterances, and 150 million words. The dataset reflects several characteristics of human-human conversations, e.g., goal-driven, and long-term dependency among the context. It also covers various dialogue types including task-oriented, chitchat and question-answering. Extra intent information and three well-annotated challenge sets are also provided. Then, we evaluate several retrieval-based and generative models to provide basic benchmark performance on the JDDC corpus. And we hope JDDC can serve as an effective testbed and benefit the development of fundamental research in dialogue task

Conversational information seeking (CIS) systems aim to model the user's information need within the conversational context and retrieve the relevant information. One major approach to modeling the conversational context aims to rewrite the user utterance in the conversation to represent the information need independently. Recent work has shown the benefit of expanding the rewritten utterance with relevant terms. In this work, we hypothesize that breaking down the information of an utterance into multi-aspect rewritten queries can lead to more effective retrieval performance. This is more evident in more complex utterances that require gathering evidence from various information sources, where a single query rewrite or query representation cannot capture the complexity of the utterance. To test this hypothesis, we conduct extensive experiments on five widely used CIS datasets where we leverage LLMs to generate multi-aspect queries to represent the information need for each utterance in multiple query rewrites. We show that, for most of the utterances, the same retrieval model would perform better with more than one rewritten query by 85% in terms of nDCG@3. We further propose a multi-aspect query generation and retrieval framework, called MQ4CS. Our extensive experiments show that MQ4CS outperforms the state-of-the-art query rewriting methods. We make our code and our new dataset of generated multi-aspect queries publicly available.

The traditional Dialogue State Tracking (DST) problem aims to track user preferences and intents in user-agent conversations. While sufficient for task-oriented dialogue systems supporting narrow domain applications, the advent of Large Language Model (LLM)-based chat systems has introduced many real-world intricacies in open-domain dialogues. These intricacies manifest in the form of increased complexity in contextual interactions, extended dialogue sessions encompassing a diverse array of topics, and more frequent contextual shifts. To handle these intricacies arising from evolving LLM-based chat systems, we propose joint dialogue segmentation and state tracking per segment in open-domain dialogue systems. Assuming a zero-shot setting appropriate to a true open-domain dialogue system, we propose S3-DST, a structured prompting technique that harnesses Pre-Analytical Recollection, a novel grounding mechanism we designed for improving long context tracking. To demonstrate the efficacy of our proposed approach in joint segmentation and state tracking, we evaluate S3-DST on a proprietary anonymized open-domain dialogue dataset, as well as publicly available DST and segmentation datasets. Across all datasets and settings, S3-DST consistently outperforms the state-of-the-art, demonstrating its potency and robustness the next generation of LLM-based chat systems.

Negotiation is one of the crucial abilities in human communication, and there has been a resurgent research interest in negotiation dialogue systems recently, which goal is to empower intelligent agents with such ability that can efficiently help humans resolve conflicts or reach beneficial agreements. Although there have been many explorations in negotiation dialogue systems, a systematic review of this task has to date remained notably absent. To this end, we aim to fill this gap by reviewing contemporary studies in the emerging field of negotiation dialogue systems, covering benchmarks, evaluations, and methodologies. Furthermore, we also discuss potential future directions, including multi-modal, multi-party, and cross-cultural negotiation scenarios. Our goal is to provide the community with a systematic overview of negotiation dialogue systems and to inspire future research.

In this paper, we present a prompting framework called LLMCS that leverages large language models, such as code-davinci-002 of GPT-3, to perform few-shot conversational query rewriting for conversational search. We explore three prompting methods to generate multiple query rewrites and hypothetical responses, and propose aggregating them into an integrated representation that can robustly represent the user's real contextual search intent. Experimental results on two conversational search datasets, including CAst-19 and CAsT-20, show that our approach achieves significant improvements in search effectiveness over existing baselines and manual rewrites. Notably, LLMCS can significantly outperform the state-of-the-art baselines by up to +5.9\% and +32.9\% w.r.t. NDCG@3 on CAsT-19 and CAsT-20, highlighting the vast potential of large language models for conversational search. Our code will be released at https://github.com/kyriemao/LLMCS.

Successfully handling context is essential for any dialog understanding task. This context maybe be conversational (relying on previous user queries or system responses), visual (relying on what the user sees, for example, on their screen), or background (based on signals such as a ringing alarm or playing music). In this work, we present an overview of MARRS, or Multimodal Reference Resolution System, an on-device framework within a Natural Language Understanding system, responsible for handling conversational, visual and background context. In particular, we present different machine learning models to enable handing contextual queries; specifically, one to enable reference resolution, and one to handle context via query rewriting. We also describe how these models complement each other to form a unified, coherent, lightweight system that can understand context while preserving user privacy.

Despite advancements in conversational AI, language models encounter challenges to handle diverse conversational tasks, and existing dialogue dataset collections often lack diversity and comprehensiveness. To tackle these issues, we introduce DialogStudio: the largest and most diverse collection of dialogue datasets, unified under a consistent format while preserving their original information. Our collection encompasses data from open-domain dialogues, task-oriented dialogues, natural language understanding, conversational recommendation, dialogue summarization, and knowledge-grounded dialogues, making it an incredibly rich and diverse resource for dialogue research and model training. To further enhance the utility of DialogStudio, we identify the licenses for each dataset and design domain-aware prompts for selected dialogues to facilitate instruction-aware fine-tuning. Furthermore, we develop conversational AI models using the dataset collection, and our experiments in both zero-shot and few-shot learning scenarios demonstrate the superiority of DialogStudio. To improve transparency and support dataset and task-based research, as well as language model pre-training, all datasets, licenses, codes, and models associated with DialogStudio are made publicly accessible at https://github.com/salesforce/DialogStudio

Proactive dialogue system is able to lead the conversation to a goal topic and has advantaged potential in bargain, persuasion and negotiation. Current corpus-based learning manner limits its practical application in real-world scenarios. To this end, we contribute to advance the study of the proactive dialogue policy to a more natural and challenging setting, i.e., interacting dynamically with users. Further, we call attention to the non-cooperative user behavior -- the user talks about off-path topics when he/she is not satisfied with the previous topics introduced by the agent. We argue that the targets of reaching the goal topic quickly and maintaining a high user satisfaction are not always converge, because the topics close to the goal and the topics user preferred may not be the same. Towards this issue, we propose a new solution named I-Pro that can learn Proactive policy in the Interactive setting. Specifically, we learn the trade-off via a learned goal weight, which consists of four factors (dialogue turn, goal completion difficulty, user satisfaction estimation, and cooperative degree). The experimental results demonstrate I-Pro significantly outperforms baselines in terms of effectiveness and interpretability.

User Satisfaction Estimation (USE) is an important yet challenging task in goal-oriented conversational systems. Whether the user is satisfied with the system largely depends on the fulfillment of the user's needs, which can be implicitly reflected by users' dialogue acts. However, existing studies often neglect the sequential transitions of dialogue act or rely heavily on annotated dialogue act labels when utilizing dialogue acts to facilitate USE. In this paper, we propose a novel framework, namely USDA, to incorporate the sequential dynamics of dialogue acts for predicting user satisfaction, by jointly learning User Satisfaction Estimation and Dialogue Act Recognition tasks. In specific, we first employ a Hierarchical Transformer to encode the whole dialogue context, with two task-adaptive pre-training strategies to be a second-phase in-domain pre-training for enhancing the dialogue modeling ability. In terms of the availability of dialogue act labels, we further develop two variants of USDA to capture the dialogue act information in either supervised or unsupervised manners. Finally, USDA leverages the sequential transitions of both content and act features in the dialogue to predict the user satisfaction. Experimental results on four benchmark goal-oriented dialogue datasets across different applications show that the proposed method substantially and consistently outperforms existing methods on USE, and validate the important role of dialogue act sequences in USE.

Effective conversational search demands a deep understanding of user intent across multiple dialogue turns. Users frequently use abbreviations and shift topics in the middle of conversations, posing challenges for conventional retrievers. While query rewriting techniques improve clarity, they often incur significant computational cost due to additional autoregressive steps. Moreover, although LLM-based retrievers demonstrate strong performance, they are not explicitly optimized to track user intent in multi-turn settings, often failing under topic drift or contextual ambiguity. To address these limitations, we propose ContextualRetriever, a novel LLM-based retriever that directly incorporates conversational context into the retrieval process. Our approach introduces: (1) a context-aware embedding mechanism that highlights the current query within the dialogue history; (2) intent-guided supervision based on high-quality rewritten queries; and (3) a training strategy that preserves the generative capabilities of the base LLM. Extensive evaluations across multiple conversational search benchmarks demonstrate that ContextualRetriever significantly outperforms existing methods while incurring no additional inference overhead.

This paper introduces the Ubuntu Dialogue Corpus, a dataset containing almost 1 million multi-turn dialogues, with a total of over 7 million utterances and 100 million words. This provides a unique resource for research into building dialogue managers based on neural language models that can make use of large amounts of unlabeled data. The dataset has both the multi-turn property of conversations in the Dialog State Tracking Challenge datasets, and the unstructured nature of interactions from microblog services such as Twitter. We also describe two neural learning architectures suitable for analyzing this dataset, and provide benchmark performance on the task of selecting the best next response.

Due to strong capabilities in conducting fluent, multi-turn conversations with users, Large Language Models (LLMs) have the potential to further improve the performance of Conversational Recommender System (CRS). Unlike the aimless chit-chat that LLM excels at, CRS has a clear target. So it is imperative to control the dialogue flow in the LLM to successfully recommend appropriate items to the users. Furthermore, user feedback in CRS can assist the system in better modeling user preferences, which has been ignored by existing studies. However, simply prompting LLM to conduct conversational recommendation cannot address the above two key challenges. In this paper, we propose Multi-Agent Conversational Recommender System (MACRS) which contains two essential modules. First, we design a multi-agent act planning framework, which can control the dialogue flow based on four LLM-based agents. This cooperative multi-agent framework will generate various candidate responses based on different dialogue acts and then choose the most appropriate response as the system response, which can help MACRS plan suitable dialogue acts. Second, we propose a user feedback-aware reflection mechanism which leverages user feedback to reason errors made in previous turns to adjust the dialogue act planning, and higher-level user information from implicit semantics. We conduct extensive experiments based on user simulator to demonstrate the effectiveness of MACRS in recommendation and user preferences collection. Experimental results illustrate that MACRS demonstrates an improvement in user interaction experience compared to directly using LLMs.

Neural task-oriented dialogue systems often struggle to smoothly interface with a knowledge base. In this work, we seek to address this problem by proposing a new neural dialogue agent that is able to effectively sustain grounded, multi-domain discourse through a novel key-value retrieval mechanism. The model is end-to-end differentiable and does not need to explicitly model dialogue state or belief trackers. We also release a new dataset of 3,031 dialogues that are grounded through underlying knowledge bases and span three distinct tasks in the in-car personal assistant space: calendar scheduling, weather information retrieval, and point-of-interest navigation. Our architecture is simultaneously trained on data from all domains and significantly outperforms a competitive rule-based system and other existing neural dialogue architectures on the provided domains according to both automatic and human evaluation metrics.