Daily Papers

We propose and evaluate a number of solutions to the problem of calculating the cost to serve each location in a single-vehicle transport setting. Such cost to serve analysis has application both strategically and operationally in transportation. The problem is formally given by the traveling salesperson game (TSG), a cooperative total utility game in which agents correspond to locations in a traveling salesperson problem (TSP). The cost to serve a location is an allocated portion of the cost of an optimal tour. The Shapley value is one of the most important normative division schemes in cooperative games, giving a principled and fair allocation both for the TSG and more generally. We consider a number of direct and sampling-based procedures for calculating the Shapley value, and present the first proof that approximating the Shapley value of the TSG within a constant factor is NP-hard. Treating the Shapley value as an ideal baseline allocation, we then develop six proxies for that value which are relatively easy to compute. We perform an experimental evaluation using Synthetic Euclidean games as well as games derived from real-world tours calculated for fast-moving consumer goods scenarios. Our experiments show that several computationally tractable allocation techniques correspond to good proxies for the Shapley value.

Vehicle Routing Problems (VRP) are an extension of the Traveling Salesperson Problem and are a fundamental NP-hard challenge in combinatorial optimization. Solving VRP in real-time at large scale has become critical in numerous applications, from growing markets like last-mile delivery to emerging use-cases like interactive logistics planning. Such applications involve solving similar problem instances repeatedly, yet current state-of-the-art solvers treat each instance on its own without leveraging previous examples. We introduce a novel optimization framework that uses a reinforcement learning agent - trained on prior instances - to quickly generate initial solutions, which are then further optimized by genetic algorithms. Our framework, Evolutionary Algorithm with Reinforcement Learning Initialization (EARLI), consistently outperforms current state-of-the-art solvers across various time scales. For example, EARLI handles vehicle routing with 500 locations within 1s, 10x faster than current solvers for the same solution quality, enabling applications like real-time and interactive routing. EARLI can generalize to new data, as demonstrated on real e-commerce delivery data of a previously unseen city. Our hybrid framework presents a new way to combine reinforcement learning and genetic algorithms, paving the road for closer interdisciplinary collaboration between AI and optimization communities towards real-time optimization in diverse domains.

Simulated annealing (SA) is a stochastic global optimisation technique applicable to a wide range of discrete and continuous variable problems. Despite its simplicity, the development of an effective SA optimiser for a given problem hinges on a handful of carefully handpicked components; namely, neighbour proposal distribution and temperature annealing schedule. In this work, we view SA from a reinforcement learning perspective and frame the proposal distribution as a policy, which can be optimised for higher solution quality given a fixed computational budget. We demonstrate that this Neural SA with such a learnt proposal distribution, parametrised by small equivariant neural networks, outperforms SA baselines on a number of problems: Rosenbrock's function, the Knapsack problem, the Bin Packing problem, and the Travelling Salesperson problem. We also show that Neural SA scales well to large problems - generalising to significantly larger problems than the ones seen during training - while achieving comparable performance to popular off-the-shelf solvers and other machine learning methods in terms of solution quality and wall-clock time.

In this case study, the renowned Travelling Salesmen problem has been studied. Travelling Salesman problem is a most demanding computational problem in Computer Science. The Travelling Salesmen problem has been solved by two different ways using Hopfield Network. The main theory of the problem is to find distance and connectedness between nodes in a graph having edges between the nodes. The basic algorithm used for this problem is Djikstra's Algorithm. But till now , a number of such algorithms have evolved. Among them(some other algorithms) , are distinct and have been proved to solve the travelling salesmen problem by graph theory.

Large Language Models (LLMs) struggle to directly generate correct plans for complex multi-constraint planning problems, even with self-verification and self-critique. For example, a U.S. domestic travel planning benchmark TravelPlanner was proposed in Xie et al. (2024), where the best LLM OpenAI o1-preview can only find viable travel plans with a 10% success rate given all needed information. In this work, we tackle this by proposing an LLM-based planning framework that formalizes and solves complex multi-constraint planning problems as constrained satisfiability problems, which are further consumed by sound and complete satisfiability solvers. We start with TravelPlanner as the primary use case and show that our framework achieves a success rate of 93.9% and is effective with diverse paraphrased prompts. More importantly, our framework has strong zero-shot generalizability, successfully handling unseen constraints in our newly created unseen international travel dataset and generalizing well to new fundamentally different domains. Moreover, when user input queries are infeasible, our framework can identify the unsatisfiable core, provide failure reasons, and offers personalized modification suggestions. We show that our framework can modify and solve for an average of 81.6% and 91.7% unsatisfiable queries from two datasets and prove with ablations that all key components of our framework are effective and necessary. Project page: https://sites.google.com/view/llm-rwplanning.

As global tourism expands and artificial intelligence technology advances, intelligent travel planning services have emerged as a significant research focus. Within dynamic real-world travel scenarios with multi-dimensional constraints, services that support users in automatically creating practical and customized travel itineraries must address three key objectives: Rationality, Comprehensiveness, and Personalization. However, existing systems with rule-based combinations or LLM-based planning methods struggle to fully satisfy these criteria. To overcome the challenges, we introduce TravelAgent, a travel planning system powered by large language models (LLMs) designed to provide reasonable, comprehensive, and personalized travel itineraries grounded in dynamic scenarios. TravelAgent comprises four modules: Tool-usage, Recommendation, Planning, and Memory Module. We evaluate TravelAgent's performance with human and simulated users, demonstrating its overall effectiveness in three criteria and confirming the accuracy of personalized recommendations.

The Travelling Salesman Problem (TSP) remains a fundamental challenge in combinatorial optimization, inspiring diverse algorithmic strategies. This paper revisits the "heatmap + Monte Carlo Tree Search (MCTS)" paradigm that has recently gained traction for learning-based TSP solutions. Within this framework, heatmaps encode the likelihood of edges forming part of the optimal tour, and MCTS refines this probabilistic guidance to discover optimal solutions. Contemporary approaches have predominantly emphasized the refinement of heatmap generation through sophisticated learning models, inadvertently sidelining the critical role of MCTS. Our extensive empirical analysis reveals two pivotal insights: 1) The configuration of MCTS strategies profoundly influences the solution quality, demanding meticulous tuning to leverage their full potential; 2) Our findings demonstrate that a rudimentary and parameter-free heatmap, derived from the intrinsic k-nearest nature of TSP, can rival or even surpass the performance of complicated heatmaps, with strong generalizability across various scales. Empirical evaluations across various TSP scales underscore the efficacy of our approach, achieving competitive results. These observations challenge the prevailing focus on heatmap sophistication, advocating a reevaluation of the paradigm to harness both components synergistically. Our code is available at: https://github.com/LOGO-CUHKSZ/rethink_mcts_tsp.

Travel planning is a natural real-world task to test large language models (LLMs) planning and tool-use abilities. Although prior work has studied LLM performance on travel planning, existing settings still differ from real-world needs, mainly due to limited domain coverage, insufficient modeling of users' implicit preferences in multi-turn conversations, and a lack of clear evaluation of agents' capability boundaries. To mitigate these gaps, we propose TravelBench, a benchmark for fully real-world travel planning. We collect user queries, user profile and tools from real scenarios, and construct three subtasks-Single-Turn, Multi-Turn, and Unsolvable-to evaluate agent's three core capabilities in real settings: (1) solving problems autonomously, (2) interacting with users over multiple turns to refine requirements, and (3) recognizing the limits of own abilities. To enable stable tool invocation and reproducible evaluation, we cache real tool-call results and build a sandbox environment that integrates ten travel-related tools. Agents can combine these tools to solve most practical travel planning problems, and our systematic verification demonstrates the stability of the proposed benchmark. We further evaluate multiple LLMs on TravelBench and conduct an in-depth analysis of their behaviors and performance. TravelBench provides a practical and reproducible evaluation benchmark to advance research on LLM agents for travel planning.\footnote{Our code and data will be available after internal review.

In this paper, we explore the potential for quantum annealing to solve realistic routing problems. We focus on two NP-Hard problems, including the Traveling Salesman Problem with Time Windows and the Capacitated Vehicle Routing Problem with Time Windows. We utilize D-Wave's Quantum Annealer and Constrained Quadratic Model (CQM) solver within a hybrid framework to solve these problems. We demonstrate that while the CQM solver effectively minimizes route costs, it struggles to maintain time window feasibility as the problem size increases. To address this limitation, we implement a heuristic method that fixes infeasible solutions through a series of swapping operations. Testing on benchmark instances shows our method achieves promising results with an average optimality gap of 3.86%.

Travel planning is a sophisticated decision-making process that requires synthesizing multifaceted information to construct itineraries. However, existing travel planning approaches face several challenges: (1) Pruning candidate points of interest (POIs) while maintaining a high recall rate; (2) A single reasoning path restricts the exploration capability within the feasible solution space for travel planning; (3) Simultaneously optimizing hard constraints and soft constraints remains a significant difficulty. To address these challenges, we propose TourPlanner, a comprehensive framework featuring multi-path reasoning and constraint-gated reinforcement learning. Specifically, we first introduce a Personalized Recall and Spatial Optimization (PReSO) workflow to construct spatially-aware candidate POIs' set. Subsequently, we propose Competitive consensus Chain-of-Thought (CCoT), a multi-path reasoning paradigm that improves the ability of exploring the feasible solution space. To further refine the plan, we integrate a sigmoid-based gating mechanism into the reinforcement learning stage, which dynamically prioritizes soft-constraint satisfaction only after hard constraints are met. Experimental results on travel planning benchmarks demonstrate that TourPlanner achieves state-of-the-art performance, significantly surpassing existing methods in both feasibility and user-preference alignment.

Recent advances in LLMs, particularly in language reasoning and tool integration, have rapidly sparked the real-world development of Language Agents. Among these, travel planning represents a prominent domain, combining academic challenges with practical value due to its complexity and market demand. However, existing benchmarks fail to reflect the diverse, real-world requirements crucial for deployment. To address this gap, we introduce ChinaTravel, a benchmark specifically designed for authentic Chinese travel planning scenarios. We collect the travel requirements from questionnaires and propose a compositionally generalizable domain-specific language that enables a scalable evaluation process, covering feasibility, constraint satisfaction, and preference comparison. Empirical studies reveal the potential of neuro-symbolic agents in travel planning, achieving a constraint satisfaction rate of 27.9%, significantly surpassing purely neural models at 2.6%. Moreover, we identify key challenges in real-world travel planning deployments, including open language reasoning and unseen concept composition. These findings highlight the significance of ChinaTravel as a pivotal milestone for advancing language agents in complex, real-world planning scenarios.

Recent studies have highlighted their proficiency in some simple tasks like writing and coding through various reasoning strategies. However, LLM agents still struggle with tasks that require comprehensive planning, a process that challenges current models and remains a critical research issue. In this study, we concentrate on travel planning, a Multi-Phases planning problem, that involves multiple interconnected stages, such as outlining, information gathering, and planning, often characterized by the need to manage various constraints and uncertainties. Existing reasoning approaches have struggled to effectively address this complex task. Our research aims to address this challenge by developing a human-like planning framework for LLM agents, i.e., guiding the LLM agent to simulate various steps that humans take when solving Multi-Phases problems. Specifically, we implement several strategies to enable LLM agents to generate a coherent outline for each travel query, mirroring human planning patterns. Additionally, we integrate Strategy Block and Knowledge Block into our framework: Strategy Block facilitates information collection, while Knowledge Block provides essential information for detailed planning. Through our extensive experiments, we demonstrate that our framework significantly improves the planning capabilities of LLM agents, enabling them to tackle the travel planning task with improved efficiency and effectiveness. Our experimental results showcase the exceptional performance of the proposed framework; when combined with GPT-4-Turbo, it attains 10times the performance gains in comparison to the baseline framework deployed on GPT-4-Turbo.

We formulate and solve the H-SARA Problem, a Vehicle Routing and Appointment Scheduling Problem motivated by home services management. We assume that travel times, service durations, and customer cancellations are stochastic. We use a two-stage process that first generates teams and routes using a VRP Solver with optional extensions and then uses an MC Scheduler that determines expected arrival times by teams at customers. We further introduce two different models of cancellation and their associated impacts on routing and scheduling. Finally, we introduce the Route Fracture Metaheuristic that iteratively improves an H-SARA solution by replacing the worst-performing teams. We present insights into the problem and a series of numerical experiments that illustrate properties of the optimal routing, scheduling, and the impact of the Route Fracture Metaheuristic for both models of cancellation.

Planning has been part of the core pursuit for artificial intelligence since its conception, but earlier AI agents mostly focused on constrained settings because many of the cognitive substrates necessary for human-level planning have been lacking. Recently, language agents powered by large language models (LLMs) have shown interesting capabilities such as tool use and reasoning. Are these language agents capable of planning in more complex settings that are out of the reach of prior AI agents? To advance this investigation, we propose TravelPlanner, a new planning benchmark that focuses on travel planning, a common real-world planning scenario. It provides a rich sandbox environment, various tools for accessing nearly four million data records, and 1,225 meticulously curated planning intents and reference plans. Comprehensive evaluations show that the current language agents are not yet capable of handling such complex planning tasks-even GPT-4 only achieves a success rate of 0.6%. Language agents struggle to stay on task, use the right tools to collect information, or keep track of multiple constraints. However, we note that the mere possibility for language agents to tackle such a complex problem is in itself non-trivial progress. TravelPlanner provides a challenging yet meaningful testbed for future language agents.

The core of Transferable Utility (T.U.) games is a well-known solution concept from cooperative game theory yielding a cost allocation among n agents (called players) forming a coalition that is stable (i.e. no subset of players has an interest to deviate). In this paper, inspired by a practical application in the context of a decision support system for collaborative transportation in a Short Food Supply Chain (SFSC), we mainly focus on Traveling Salesman Games (TSGs), where the objective is to allocate the cost of a Traveling Salesman Problem (TSP) with n locations and 1 depot to n players, each linked to exactly one of the locations. Given the computational complexity of computing an element of the core and the cost of a TSP, we study semicore allocations: a relaxation of the core that only requires that the subsets of size n -1 and of size 1 do not wish to deviate from the coalition. In the literature, instances of TSGs with empty cores and semicores are found. Hence, this paper first surveys the methods to approximate stability whenever the core is empty, such as the cost of stability (computing the minimum amount of money to subsidize the coalition with to attain stability) and the ε-core (which is a set of allocations that allow subsets of players to exceed their actual cost, but at most of a value of ε). We prove that these two solution

Recent advancements in probing Large Language Models (LLMs) have explored their latent potential as personalized travel planning agents, yet existing benchmarks remain limited in real world applicability. Existing datasets, such as TravelPlanner and TravelPlanner+, suffer from semi synthetic data reliance, spatial inconsistencies, and a lack of key travel constraints, making them inadequate for practical itinerary generation. To address these gaps, we introduce TripCraft, a spatiotemporally coherent travel planning dataset that integrates real world constraints, including public transit schedules, event availability, diverse attraction categories, and user personas for enhanced personalization. To evaluate LLM generated plans beyond existing binary validation methods, we propose five continuous evaluation metrics, namely Temporal Meal Score, Temporal Attraction Score, Spatial Score, Ordering Score, and Persona Score which assess itinerary quality across multiple dimensions. Our parameter informed setting significantly enhances meal scheduling, improving the Temporal Meal Score from 61% to 80% in a 7 day scenario. TripCraft establishes a new benchmark for LLM driven personalized travel planning, offering a more realistic, constraint aware framework for itinerary generation. Dataset and Codebase will be made publicly available upon acceptance.

Next Point of Interest (POI) recommendation is essential for modern mobility and location-based services. To provide a smooth user experience, models must understand several components of a journey holistically: "when to depart", "how to travel", "where to go", and "what needs arise via the route". However, current research is limited by fragmented datasets that focus merely on next POI recommendation ("where to go"), neglecting the departure time, travel mode, and situational requirements along the journey. Furthermore, the limited scale of these datasets impedes accurate evaluation of performance. To bridge this gap, we introduce IntTravel, the first large-scale public dataset for integrated travel recommendation, including 4.1 billion interactions from 163 million users with 7.3 million POIs. Built upon this dataset, we introduce an end-to-end, decoder-only generative framework for multi-task recommendation. It incorporates information preservation, selection, and factorization to balance task collaboration with specialized differentiation, yielding substantial performance gains. The framework's generalizability is highlighted by its state-of-the-art performance across both IntTravel dataset and an additional non-travel benchmark. IntTravel has been successfully deployed on Amap serving hundreds of millions of users, leading to a 1.09% increase in CTR. IntTravel is available at https://github.com/AMAP-ML/IntTravel.

Out-of-town recommendation is designed for those users who leave their home-town areas and visit the areas they have never been to before. It is challenging to recommend Point-of-Interests (POIs) for out-of-town users since the out-of-town check-in behavior is determined by not only the user's home-town preference but also the user's travel intention. Besides, the user's travel intentions are complex and dynamic, which leads to big difficulties in understanding such intentions precisely. In this paper, we propose a TRAvel-INtention-aware Out-of-town Recommendation framework, named TRAINOR. The proposed TRAINOR framework distinguishes itself from existing out-of-town recommenders in three aspects. First, graph neural networks are explored to represent users' home-town check-in preference and geographical constraints in out-of-town check-in behaviors. Second, a user-specific travel intention is formulated as an aggregation combining home-town preference and generic travel intention together, where the generic travel intention is regarded as a mixture of inherent intentions that can be learned by Neural Topic Model (NTM). Third, a non-linear mapping function, as well as a matrix factorization method, are employed to transfer users' home-town preference and estimate out-of-town POI's representation, respectively. Extensive experiments on real-world data sets validate the effectiveness of the TRAINOR framework. Moreover, the learned travel intention can deliver meaningful explanations for understanding a user's travel purposes.

As LLM-based agents are deployed in increasingly complex real-world settings, existing benchmarks underrepresent key challenges such as enforcing global constraints, coordinating multi-tool reasoning, and adapting to evolving user behavior over long, multi-turn interactions. To bridge this gap, we introduce TRIP-Bench, a long-horizon benchmark grounded in realistic travel-planning scenarios. TRIP-Bench leverages real-world data, offers 18 curated tools and 40+ travel requirements, and supports automated evaluation. It includes splits of varying difficulty; the hard split emphasizes long and ambiguous interactions, style shifts, feasibility changes, and iterative version revision. Dialogues span up to 15 user turns, can involve 150+ tool calls, and may exceed 200k tokens of context. Experiments show that even advanced models achieve at most 50\% success on the easy split, with performance dropping below 10\% on hard subsets. We further propose GTPO, an online multi-turn reinforcement learning method with specialized reward normalization and reward differencing. Applied to Qwen2.5-32B-Instruct, GTPO improves constraint satisfaction and interaction robustness, outperforming Gemini-3-Pro in our evaluation. We expect TRIP-Bench to advance practical long-horizon interactive agents, and GTPO to provide an effective online RL recipe for robust long-horizon training.

Optimal Transport (OT) problem aims to find a transport plan that bridges two distributions while minimizing a given cost function. OT theory has been widely utilized in generative modeling. In the beginning, OT distance has been used as a measure for assessing the distance between data and generated distributions. Recently, OT transport map between data and prior distributions has been utilized as a generative model. These OT-based generative models share a similar adversarial training objective. In this paper, we begin by unifying these OT-based adversarial methods within a single framework. Then, we elucidate the role of each component in training dynamics through a comprehensive analysis of this unified framework. Moreover, we suggest a simple but novel method that improves the previously best-performing OT-based model. Intuitively, our approach conducts a gradual refinement of the generated distribution, progressively aligning it with the data distribution. Our approach achieves a FID score of 2.51 on CIFAR-10 and 5.99 on CelebA-HQ-256, outperforming unified OT-based adversarial approaches.

Current approaches to sales conversation analysis and conversion prediction typically rely on Large Language Models (LLMs) combined with basic retrieval augmented generation (RAG). These systems, while capable of answering questions, fail to accurately predict conversion probability or provide strategic guidance in real time. In this paper, we present SalesRLAgent, a novel framework leveraging specialized reinforcement learning to predict conversion probability throughout sales conversations. Unlike systems from Kapa.ai, Mendable, Inkeep, and others that primarily use off-the-shelf LLMs for content generation, our approach treats conversion prediction as a sequential decision problem, training on synthetic data generated using GPT-4O to develop a specialized probability estimation model. Our system incorporates Azure OpenAI embeddings (3072 dimensions), turn-by-turn state tracking, and meta-learning capabilities to understand its own knowledge boundaries. Evaluations demonstrate that SalesRLAgent achieves 96.7% accuracy in conversion prediction, outperforming LLM-only approaches by 34.7% while offering significantly faster inference (85ms vs 3450ms for GPT-4). Furthermore, integration with existing sales platforms shows a 43.2% increase in conversion rates when representatives utilize our system's real-time guidance. SalesRLAgent represents a fundamental shift from content generation to strategic sales intelligence, providing moment-by-moment conversion probability estimation with actionable insights for sales professionals.

We investigate non-collaborative dialogue agents, which are expected to engage in strategic conversations with diverse users, for securing a mutual agreement that leans favorably towards the system's objectives. This poses two main challenges for existing dialogue agents: 1) The inability to integrate user-specific characteristics into the strategic planning, and 2) The difficulty of training strategic planners that can be generalized to diverse users. To address these challenges, we propose Trip to enhance the capability in tailored strategic planning, incorporating a user-aware strategic planning module and a population-based training paradigm. Through experiments on benchmark non-collaborative dialogue tasks, we demonstrate the effectiveness of Trip in catering to diverse users.

Travel planning (TP) agent has recently worked as an emerging building block to interact with external tools and resources for travel itinerary generation, ensuring enjoyable user experience. Despite its benefits, existing studies rely on hand craft prompt and fixed agent workflow, hindering more flexible and autonomous TP agent. This paper proposes DeepTravel, an end to end agentic reinforcement learning framework for building autonomous travel planning agent, capable of autonomously planning, executing tools, and reflecting on tool responses to explore, verify, and refine intermediate actions in multi step reasoning. To achieve this, we first construct a robust sandbox environment by caching transportation, accommodation and POI data, facilitating TP agent training without being constrained by real world APIs limitations (e.g., inconsistent outputs). Moreover, we develop a hierarchical reward modeling system, where a trajectory level verifier first checks spatiotemporal feasibility and filters unsatisfied travel itinerary, and then the turn level verifier further validate itinerary detail consistency with tool responses, enabling efficient and precise reward service. Finally, we propose the reply augmented reinforcement learning method that enables TP agent to periodically replay from a failures experience buffer, emerging notable agentic capacity. We deploy trained TP agent on DiDi Enterprise Solutions App and conduct comprehensive online and offline evaluations, demonstrating that DeepTravel enables small size LLMs (e.g., Qwen3 32B) to significantly outperform existing frontier LLMs such as OpenAI o1, o3 and DeepSeek R1 in travel planning tasks.

While agent evaluation has shifted toward long-horizon tasks, most benchmarks still emphasize local, step-level reasoning rather than the global constrained optimization (e.g., time and financial budgets) that demands genuine planning ability. Meanwhile, existing LLM planning benchmarks underrepresent the active information gathering and fine-grained local constraints typical of real-world settings. To address this, we introduce DeepPlanning, a challenging benchmark for practical long-horizon agent planning. It features multi-day travel planning and multi-product shopping tasks that require proactive information acquisition, local constrained reasoning, and global constrained optimization. Evaluations on DeepPlanning show that even frontier agentic LLMs struggle with these problems, highlighting the importance of reliable explicit reasoning patterns and parallel tool use for achieving better effectiveness-efficiency trade-offs. Error analysis further points to promising directions for improving agentic LLMs over long planning horizons. We open-source the code and data to support future research.

Inventory Routing Problem (IRP) is a crucial challenge in supply chain management as it involves optimizing efficient route selection while considering the uncertainty of inventory demand planning. To solve IRPs, usually a two-stage approach is employed, where demand is predicted using machine learning techniques first, and then an optimization algorithm is used to minimize routing costs. Our experiment shows machine learning models fall short of achieving perfect accuracy because inventory levels are influenced by the dynamic business environment, which, in turn, affects the optimization problem in the next stage, resulting in sub-optimal decisions. In this paper, we formulate and propose a decision-focused learning-based approach to solving real-world IRPs. This approach directly integrates inventory prediction and routing optimization within an end-to-end system potentially ensuring a robust supply chain strategy.

Traditional customer support systems, such as Interactive Voice Response (IVR), rely on rigid scripts and lack the flexibility required for handling complex, policy-driven tasks. While large language model (LLM) agents offer a promising alternative, evaluating their ability to act in accordance with business rules and real-world support workflows remains an open challenge. Existing benchmarks primarily focus on tool usage or task completion, overlooking an agent's capacity to adhere to multi-step policies, navigate task dependencies, and remain robust to unpredictable user or environment behavior. In this work, we introduce JourneyBench, a benchmark designed to assess policy-aware agents in customer support. JourneyBench leverages graph representations to generate diverse, realistic support scenarios and proposes the User Journey Coverage Score, a novel metric to measure policy adherence. We evaluate multiple state-of-the-art LLMs using two agent designs: a Static-Prompt Agent (SPA) and a Dynamic-Prompt Agent (DPA) that explicitly models policy control. Across 703 conversations in three domains, we show that DPA significantly boosts policy adherence, even allowing smaller models like GPT-4o-mini to outperform more capable ones like GPT-4o. Our findings demonstrate the importance of structured orchestration and establish JourneyBench as a critical resource to advance AI-driven customer support beyond IVR-era limitations.

Motivated by the operational problems in click and collect systems, such as curbside pickup programs, we study a joint admission control and capacity allocation problem. We consider a system where arriving customers have preferred service delivery times and gauge the service quality based on the service provider's ability to complete the service as close as possible to the preferred time. Customers can be of different priority classes, and their priority may increase as they wait longer in the queue. The service provider can reject customers upon their arrival if the system is overloaded or outsource the service (alternatively work overtime) when the capacity is not enough. The service provider's goal is to find the minimum-cost admission and capacity allocation policy to dynamically decide when to serve and whom to serve. We model this problem as a Markov Decision Process. Our structural results partially characterize a set of suboptimal solutions, and we develop solution methods using these results. We also develop a problem-specific approximation method that is based on state aggregation to overcome the computational challenges. We present extensive computational results and discuss the impact of problem parameters on the optimal policy.

Ancillaries have become a major source of revenue and profitability in the travel industry. Yet, conventional pricing strategies are based on business rules that are poorly optimized and do not respond to changing market conditions. This paper describes the dynamic pricing model developed by Deepair solutions, an AI technology provider for travel suppliers. We present a pricing model that provides dynamic pricing recommendations specific to each customer interaction and optimizes expected revenue per customer. The unique nature of personalized pricing provides the opportunity to search over the market space to find the optimal price-point of each ancillary for each customer, without violating customer privacy. In this paper, we present and compare three approaches for dynamic pricing of ancillaries, with increasing levels of sophistication: (1) a two-stage forecasting and optimization model using a logistic mapping function; (2) a two-stage model that uses a deep neural network for forecasting, coupled with a revenue maximization technique using discrete exhaustive search; (3) a single-stage end-to-end deep neural network that recommends the optimal price. We describe the performance of these models based on both offline and online evaluations. We also measure the real-world business impact of these approaches by deploying them in an A/B test on an airline's internet booking website. We show that traditional machine learning techniques outperform human rule-based approaches in an online setting by improving conversion by 36% and revenue per offer by 10%. We also provide results for our offline experiments which show that deep learning algorithms outperform traditional machine learning techniques for this problem. Our end-to-end deep learning model is currently being deployed by the airline in their booking system.

Reinforcement Learning (RL) has emerged as a powerful tool for neural combinatorial optimization, enabling models to learn heuristics that solve complex problems without requiring expert knowledge. Despite significant progress, existing RL approaches face challenges such as diminishing reward signals and inefficient exploration in vast combinatorial action spaces, leading to inefficiency. In this paper, we propose Preference Optimization, a novel method that transforms quantitative reward signals into qualitative preference signals via statistical comparison modeling, emphasizing the superiority among sampled solutions. Methodologically, by reparameterizing the reward function in terms of policy and utilizing preference models, we formulate an entropy-regularized RL objective that aligns the policy directly with preferences while avoiding intractable computations. Furthermore, we integrate local search techniques into the fine-tuning rather than post-processing to generate high-quality preference pairs, helping the policy escape local optima. Empirical results on various benchmarks, such as the Traveling Salesman Problem (TSP), the Capacitated Vehicle Routing Problem (CVRP) and the Flexible Flow Shop Problem (FFSP), demonstrate that our method significantly outperforms existing RL algorithms, achieving superior convergence efficiency and solution quality.

Learning heuristics for vehicle routing problems (VRPs) has gained much attention due to the less reliance on hand-crafted rules. However, existing methods are typically trained and tested on the same task with a fixed size and distribution (of nodes), and hence suffer from limited generalization performance. This paper studies a challenging yet realistic setting, which considers generalization across both size and distribution in VRPs. We propose a generic meta-learning framework, which enables effective training of an initialized model with the capability of fast adaptation to new tasks during inference. We further develop a simple yet efficient approximation method to reduce the training overhead. Extensive experiments on both synthetic and benchmark instances of the traveling salesman problem (TSP) and capacitated vehicle routing problem (CVRP) demonstrate the effectiveness of our method. The code is available at: https://github.com/RoyalSkye/Omni-VRP.

We propose UTSP, an unsupervised learning (UL) framework for solving the Travelling Salesman Problem (TSP). We train a Graph Neural Network (GNN) using a surrogate loss. The GNN outputs a heat map representing the probability for each edge to be part of the optimal path. We then apply local search to generate our final prediction based on the heat map. Our loss function consists of two parts: one pushes the model to find the shortest path and the other serves as a surrogate for the constraint that the route should form a Hamiltonian Cycle. Experimental results show that UTSP outperforms the existing data-driven TSP heuristics. Our approach is parameter efficient as well as data efficient: the model takes sim 10\% of the number of parameters and sim 0.2\% of training samples compared with reinforcement learning or supervised learning methods.

The recently presented idea to learn heuristics for combinatorial optimization problems is promising as it can save costly development. However, to push this idea towards practical implementation, we need better models and better ways of training. We contribute in both directions: we propose a model based on attention layers with benefits over the Pointer Network and we show how to train this model using REINFORCE with a simple baseline based on a deterministic greedy rollout, which we find is more efficient than using a value function. We significantly improve over recent learned heuristics for the Travelling Salesman Problem (TSP), getting close to optimal results for problems up to 100 nodes. With the same hyperparameters, we learn strong heuristics for two variants of the Vehicle Routing Problem (VRP), the Orienteering Problem (OP) and (a stochastic variant of) the Prize Collecting TSP (PCTSP), outperforming a wide range of baselines and getting results close to highly optimized and specialized algorithms.

Recently, image-based Large Multimodal Models (LMMs) have made significant progress in video question-answering (VideoQA) using a frame-wise approach by leveraging large-scale pretraining in a zero-shot manner. Nevertheless, these models need to be capable of finding relevant information, extracting it, and answering the question simultaneously. Currently, existing methods perform all of these steps in a single pass without being able to adapt if insufficient or incorrect information is collected. To overcome this, we introduce a modular multi-LMM agent framework based on several agents with different roles, instructed by a Planner agent that updates its instructions using shared feedback from the other agents. Specifically, we propose TraveLER, a method that can create a plan to "Traverse" through the video, ask questions about individual frames to "Locate" and store key information, and then "Evaluate" if there is enough information to answer the question. Finally, if there is not enough information, our method is able to "Replan" based on its collected knowledge. Through extensive experiments, we find that the proposed TraveLER approach improves performance on several VideoQA benchmarks without the need to fine-tune on specific datasets. Our code is available at https://github.com/traveler-framework/TraveLER.