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May 7

Too Helpful to Be Safe: User-Mediated Attacks on Planning and Web-Use Agents

Large Language Models (LLMs) have enabled agents to move beyond conversation toward end-to-end task execution and become more helpful. However, this helpfulness introduces new security risks stem less from direct interface abuse than from acting on user-provided content. Existing studies on agent security largely focus on model-internal vulnerabilities or adversarial access to agent interfaces, overlooking attacks that exploit users as unintended conduits. In this paper, we study user-mediated attacks, where benign users are tricked into relaying untrusted or attacker-controlled content to agents, and analyze how commercial LLM agents respond under such conditions. We conduct a systematic evaluation of 12 commercial agents in a sandboxed environment, covering 6 trip-planning agents and 6 web-use agents, and compare agent behavior across scenarios with no, soft, and hard user-requested safety checks. Our results show that agents are too helpful to be safe by default. Without explicit safety requests, trip-planning agents bypass safety constraints in over 92% of cases, converting unverified content into confident booking guidance. Web-use agents exhibit near-deterministic execution of risky actions, with 9 out of 17 supported tests reaching a 100% bypass rate. Even when users express soft or hard safety intent, constraint bypass remains substantial, reaching up to 54.7% and 7% for trip-planning agents, respectively. These findings reveal that the primary issue is not a lack of safety capability, but its prioritization. Agents invoke safety checks only conditionally when explicitly prompted, and otherwise default to goal-driven execution. Moreover, agents lack clear task boundaries and stopping rules, frequently over-executing workflows in ways that lead to unnecessary data disclosure and real-world harm.

  • 4 authors
·
Jan 13

MobilityBench: A Benchmark for Evaluating Route-Planning Agents in Real-World Mobility Scenarios

Route-planning agents powered by large language models (LLMs) have emerged as a promising paradigm for supporting everyday human mobility through natural language interaction and tool-mediated decision making. However, systematic evaluation in real-world mobility settings is hindered by diverse routing demands, non-deterministic mapping services, and limited reproducibility. In this study, we introduce MobilityBench, a scalable benchmark for evaluating LLM-based route-planning agents in real-world mobility scenarios. MobilityBench is constructed from large-scale, anonymized real user queries collected from Amap and covers a broad spectrum of route-planning intents across multiple cities worldwide. To enable reproducible, end-to-end evaluation, we design a deterministic API-replay sandbox that eliminates environmental variance from live services. We further propose a multi-dimensional evaluation protocol centered on outcome validity, complemented by assessments of instruction understanding, planning, tool use, and efficiency. Using MobilityBench, we evaluate multiple LLM-based route-planning agents across diverse real-world mobility scenarios and provide an in-depth analysis of their behaviors and performance. Our findings reveal that current models perform competently on Basic information retrieval and Route Planning tasks, yet struggle considerably with Preference-Constrained Route Planning, underscoring significant room for improvement in personalized mobility applications. We publicly release the benchmark data, evaluation toolkit, and documentation at https://github.com/AMAP-ML/MobilityBench .

alibaba-inc alibaba-inc
·
Feb 26 4

What Is Your AI Agent Buying? Evaluation, Implications and Emerging Questions for Agentic E-Commerce

Online marketplaces will be transformed by autonomous AI agents acting on behalf of consumers. Rather than humans browsing and clicking, vision-language-model (VLM) agents can parse webpages, evaluate products, and transact. This raises a fundamental question: what do AI agents buy, and why? We develop ACES, a sandbox environment that pairs a platform-agnostic VLM agent with a fully programmable mock marketplace to study this question. We first conduct basic rationality checks in the context of simple tasks, and then, by randomizing product positions, prices, ratings, reviews, sponsored tags, and platform endorsements, we obtain causal estimates of how frontier VLMs actually shop. Models show strong but heterogeneous position effects: all favor the top row, yet different models prefer different columns, undermining the assumption of a universal "top" rank. They penalize sponsored tags and reward endorsements. Sensitivities to price, ratings, and reviews are directionally human-like but vary sharply in magnitude across models. Motivated by scenarios where sellers use AI agents to optimize product listings, we show that a seller-side agent that makes minor tweaks to product descriptions, targeting AI buyer preferences, can deliver substantial market-share gains if AI-mediated shopping dominates. We also find that modal product choices can differ across models and, in some cases, demand may concentrate on a few select products, raising competition questions. Together, our results illuminate how AI agents may behave in e-commerce settings and surface concrete seller strategy, platform design, and regulatory questions in an AI-mediated ecosystem.

  • 5 authors
·
Aug 4, 2025 2