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Apr 17

UI-CUBE: Enterprise-Grade Computer Use Agent Benchmarking Beyond Task Accuracy to Operational Reliability

While current Computer Use Agent (CUA) benchmarks measure task completion effectively, they provide limited assessment of enterprise deployment readiness, emphasizing functional correctness over the operational reliability required for production systems. We present UI-CUBE (UiPath Computer Use BEnchmark), a systematic benchmark comprising 226 tasks across two difficulty tiers designed to expose fundamental architectural limitations in current CUAs. Our evaluation covers simple UI interactions (136 tasks) and complex workflows including copy-paste tasks (50 tasks) and enterprise application scenarios (40 tasks), with systematic interface variation coverage, multi-resolution testing and automated validation of task success through the application state. Evaluation of five state-of-the-art models reveals a sharp capability cliff rather than gradual performance degradation. Simple UI interactions achieve 67-85% success rates (compared to 97.9% human performance), but complex workflows drop precipitously to 9-19%. Human evaluators with no prior application experience achieve only 61.2% on complex tasks despite near-perfect performance on simple tasks, establishing realistic performance ceilings. This discontinuous performance pattern -- where agents achieve 68-87% of human performance on simple tasks but only 15-32% on complex workflows -- indicates fundamental architectural limitations in memory management, hierarchical planning, and state coordination rather than incremental capability gaps addressable through better training or prompting. UI-CUBE functions as an enterprise-readiness diagnostic, revealing that while current CUAs can manipulate individual interface elements, they cannot yet function as reliable workflow automation tools. These findings provide architectural insights essential for developing production-ready CUAs capable of managing complex, multi-step enterprise processes.

  • 6 authors
·
Nov 21, 2025

EnterpriseOps-Gym: Environments and Evaluations for Stateful Agentic Planning and Tool Use in Enterprise Settings

Large language models are shifting from passive information providers to active agents intended for complex workflows. However, their deployment as reliable AI workers in enterprise is stalled by benchmarks that fail to capture the intricacies of professional environments, specifically, the need for long-horizon planning amidst persistent state changes and strict access protocols. In this work, we introduce EnterpriseOps-Gym, a benchmark designed to evaluate agentic planning in realistic enterprise settings. Specifically, EnterpriseOps-Gym features a containerized sandbox with 164 database tables and 512 functional tools to mimic real-world search friction. Within this environment, agents are evaluated on 1,150 expert-curated tasks across eight mission-critical verticals (including Customer Service, HR, and IT). Our evaluation of 14 frontier models reveals critical limitations in state-of-the-art models: the top-performing Claude Opus 4.5 achieves only 37.4% success. Further analysis shows that providing oracle human plans improves performance by 14-35 percentage points, pinpointing strategic reasoning as the primary bottleneck. Additionally, agents frequently fail to refuse infeasible tasks (best model achieves 53.9%), leading to unintended and potentially harmful side effects. Our findings underscore that current agents are not yet ready for autonomous enterprise deployment. More broadly, EnterpriseOps-Gym provides a concrete testbed to advance the robustness of agentic planning in professional workflows.

ServiceNow-AI ServiceNow-AI
·
Mar 13 4

Bridging Protocol and Production: Design Patterns for Deploying AI Agents with Model Context Protocol

The Model Context Protocol (MCP) standardizes how AI agents discover and invoke external tools, with over 10,000 active servers and 97 million monthly SDK downloads as of early 2026. Yet MCP does not yet standardize how agents safely operate those tools at production scale. Three protocol-level primitives remain missing: identity propagation, adaptive tool budgeting, and structured error semantics. This paper identifies these gaps through field lessons from an enterprise deployment of an AI agent platform integrated with a major cloud provider's MCP servers (client name redacted). We propose three mechanisms to fill them: (1) the Context-Aware Broker Protocol (CABP), which extends JSON-RPC with identity-scoped request routing via a six-stage broker pipeline; (2) Adaptive Timeout Budget Allocation (ATBA), which frames sequential tool invocation as a budget allocation problem over heterogeneous latency distributions; and (3) the Structured Error Recovery Framework (SERF), which provides machine-readable failure semantics that enable deterministic agent self-correction. We organize production failure modes into five design dimensions (server contracts, user context, timeouts, errors, and observability), document concrete failure vignettes, and present a production readiness checklist. All three algorithms are formalized as testable hypotheses with reproducible experimental methodology. Field observations demonstrate that while MCP provides a solid protocol foundation, reliable agent tool integration requires infrastructure-level mechanisms that the specification does not yet address.

  • 1 authors
·
Mar 11

A Safety and Security Framework for Real-World Agentic Systems

This paper introduces a dynamic and actionable framework for securing agentic AI systems in enterprise deployment. We contend that safety and security are not merely fixed attributes of individual models but also emergent properties arising from the dynamic interactions among models, orchestrators, tools, and data within their operating environments. We propose a new way of identification of novel agentic risks through the lens of user safety. Although, for traditional LLMs and agentic models in isolation, safety and security has a clear separation, through the lens of safety in agentic systems, they appear to be connected. Building on this foundation, we define an operational agentic risk taxonomy that unifies traditional safety and security concerns with novel, uniquely agentic risks, including tool misuse, cascading action chains, and unintended control amplification among others. At the core of our approach is a dynamic agentic safety and security framework that operationalizes contextual agentic risk management by using auxiliary AI models and agents, with human oversight, to assist in contextual risk discovery, evaluation, and mitigation. We further address one of the most challenging aspects of safety and security of agentic systems: risk discovery through sandboxed, AI-driven red teaming. We demonstrate the framework effectiveness through a detailed case study of NVIDIA flagship agentic research assistant, AI-Q Research Assistant, showcasing practical, end-to-end safety and security evaluations in complex, enterprise-grade agentic workflows. This risk discovery phase finds novel agentic risks that are then contextually mitigated. We also release the dataset from our case study, containing traces of over 10,000 realistic attack and defense executions of the agentic workflow to help advance research in agentic safety.

  • 12 authors
·
Nov 26, 2025

Architecting Agentic Communities using Design Patterns

The rapid evolution of Large Language Models (LLM) and subsequent Agentic AI technologies requires systematic architectural guidance for building sophisticated, production-grade systems. This paper presents an approach for architecting such systems using design patterns derived from enterprise distributed systems standards, formal methods, and industry practice. We classify these patterns into three tiers: LLM Agents (task-specific automation), Agentic AI (adaptive goal-seekers), and Agentic Communities (organizational frameworks where AI agents and human participants coordinate through formal roles, protocols, and governance structures). We focus on Agentic Communities - coordination frameworks encompassing LLM Agents, Agentic AI entities, and humans - most relevant for enterprise and industrial applications. Drawing on established coordination principles from distributed systems, we ground these patterns in a formal framework that specifies collaboration agreements where AI agents and humans fill roles within governed ecosystems. This approach provides both practical guidance and formal verification capabilities, enabling expression of organizational, legal, and ethical rules through accountability mechanisms that ensure operational and verifiable governance of inter-agent communication, negotiation, and intent modeling. We validate this framework through a clinical trial matching case study. Our goal is to provide actionable guidance to practitioners while maintaining the formal rigor essential for enterprise deployment in dynamic, multi-agent ecosystems.

  • 2 authors
·
Jan 7

From Prompt-Response to Goal-Directed Systems: The Evolution of Agentic AI Software Architecture

Agentic AI denotes an architectural transition from stateless, prompt-driven generative models toward goal-directed systems capable of autonomous perception, planning, action, and adaptation through iterative control loops. This paper examines this transition by connecting foundational intelligent agent theories, including reactive, deliberative, and Belief-Desire-Intention models, with contemporary LLM-centric approaches such as tool invocation, memory-augmented reasoning, and multi-agent coordination. The paper presents three primary contributions: (i) a reference architecture for production-grade LLM agents that separates cognitive reasoning from execution using typed tool interfaces; (ii) a taxonomy of multi-agent topologies, together with their associated failure modes and mitigation approaches; and (iii) an enterprise hardening checklist that incorporates governance, observability, and reproducibility considerations. Through an analysis of emerging industry platforms, including Kore.ai, Salesforce Agentforce, TrueFoundry, ZenML, and LangChain, the study identifies a convergence toward standardized agent loops, registries, and auditable control mechanisms. It is argued that the subsequent phase of agentic AI development will parallel the maturation of web services, relying on shared protocols, typed contracts, and layered governance structures to support scalable and composable autonomy. The persistent challenges related to verifiability, interoperability, and safe autonomy remain key areas for future research and practical deployment.

  • 1 authors
·
Feb 10

IESR:Efficient MCTS-Based Modular Reasoning for Text-to-SQL with Large Language Models

Text-to-SQL is a key natural language processing task that maps natural language questions to SQL queries, enabling intuitive interaction with web-based databases. Although current methods perform well on benchmarks like BIRD and Spider, they struggle with complex reasoning, domain knowledge, and hypothetical queries, and remain costly in enterprise deployment. To address these issues, we propose a framework named IESR(Information Enhanced Structured Reasoning) for lightweight large language models: (i) leverages LLMs for key information understanding and schema linking, and decoupling mathematical computation and SQL generation, (ii) integrates a multi-path reasoning mechanism based on Monte Carlo Tree Search (MCTS) with majority voting, and (iii) introduces a trajectory consistency verification module with a discriminator model to ensure accuracy and consistency. Experimental results demonstrate that IESR achieves state-of-the-art performance on the complex reasoning benchmark LogicCat (24.28 EX) and the Archer dataset (37.28 EX) using only compact lightweight models without fine-tuning. Furthermore, our analysis reveals that current coder models exhibit notable biases and deficiencies in physical knowledge, mathematical computation, and common-sense reasoning, highlighting important directions for future research. We released code at https://github.com/Ffunkytao/IESR-SLM.

  • 14 authors
·
Feb 5

Information-Consistent Language Model Recommendations through Group Relative Policy Optimization

Large Language Models (LLMs) are increasingly deployed in business-critical domains such as finance, education, healthcare, and customer support, where users expect consistent and reliable recommendations. Yet LLMs often exhibit variability when prompts are phrased with minor differences, even when semantically equivalent. Such inconsistency undermines trust, complicates compliance, and disrupts user experience. While personalization is desirable in certain contexts, many enterprise scenarios-such as HR onboarding, customer support, or policy disclosure-require invariant information delivery regardless of phrasing or prior conversational history. Existing approaches, including retrieval-augmented generation (RAG) and temperature tuning, improve factuality or reduce stochasticity but cannot guarantee stability across equivalent prompts. In this paper, we propose a reinforcement learning framework based on Group Relative Policy Optimization (GRPO) to directly optimize for consistency. Unlike prior applications of GRPO, which have been limited to reasoning and code generation, we adapt GRPO to enforce stability of information content across groups of semantically equivalent prompts. We introduce entropy-based helpfulness and stability rewards, treating prompt variants as groups and resetting conversational context to isolate phrasing effects. Experiments on investment and job recommendation tasks show that our GRPO-trained model reduces variability more effectively than fine-tuning or decoding-based baselines. To our knowledge, this is a novel application of GRPO for aligning LLMs toward information consistency, reframing variability not as an acceptable feature of generative diversity but as a correctable flaw in enterprise deployments.

  • 3 authors
·
Dec 14, 2025

Protect: Towards Robust Guardrailing Stack for Trustworthy Enterprise LLM Systems

The increasing deployment of Large Language Models (LLMs) across enterprise and mission-critical domains has underscored the urgent need for robust guardrailing systems that ensure safety, reliability, and compliance. Existing solutions often struggle with real-time oversight, multi-modal data handling, and explainability -- limitations that hinder their adoption in regulated environments. Existing guardrails largely operate in isolation, focused on text alone making them inadequate for multi-modal, production-scale environments. We introduce Protect, natively multi-modal guardrailing model designed to operate seamlessly across text, image, and audio inputs, designed for enterprise-grade deployment. Protect integrates fine-tuned, category-specific adapters trained via Low-Rank Adaptation (LoRA) on an extensive, multi-modal dataset covering four safety dimensions: toxicity, sexism, data privacy, and prompt injection. Our teacher-assisted annotation pipeline leverages reasoning and explanation traces to generate high-fidelity, context-aware labels across modalities. Experimental results demonstrate state-of-the-art performance across all safety dimensions, surpassing existing open and proprietary models such as WildGuard, LlamaGuard-4, and GPT-4.1. Protect establishes a strong foundation for trustworthy, auditable, and production-ready safety systems capable of operating across text, image, and audio modalities.

  • 3 authors
·
Oct 15, 2025

How Much Do LLMs Hallucinate in Document Q&A Scenarios? A 172-Billion-Token Study Across Temperatures, Context Lengths, and Hardware Platforms

How much do large language models actually hallucinate when answering questions grounded in provided documents? Despite the critical importance of this question for enterprise AI deployments, reliable measurement has been hampered by benchmarks that rely on static datasets vulnerable to contamination, LLM-based judges with documented biases, or evaluation scales too small for statistical confidence. We address this gap using RIKER, a ground-truth-first evaluation methodology that enables deterministic scoring without human annotation. Across 35 open-weight models, three context lengths (32K, 128K, and 200K tokens), four temperature settings, and three hardware platforms (NVIDIA H200, AMD MI300X, and Intel Gaudi 3), we conducted over 172 billion tokens of evaluation - an order of magnitude beyond prior work. Our findings reveal that: (1) even the best-performing models fabricate answers at a non-trivial rate - 1.19% at best at 32K, with top-tier models at 5 - 7% - and fabrication rises steeply with context length, nearly tripling at 128K and exceeding 10% for all models at 200K; (2) model selection dominates all other factors, with overall accuracy spanning a 72-percentage-point range and model family predicting fabrication resistance better than model size; (3) temperature effects are nuanced - T=0.0 yields the best overall accuracy in roughly 60% of cases, but higher temperatures reduce fabrication for the majority of models and dramatically reduce coherence loss (infinite generation loops), which can reach 48x higher rates at T=0.0 versus T=1.0; (4) grounding ability and fabrication resistance are distinct capabilities - models that excel at finding facts may still fabricate facts that do not exist; and (5) results are consistent across hardware platforms, confirming that deployment decisions need not be hardware-dependent.

  • 1 authors
·
Mar 8

Routine: A Structural Planning Framework for LLM Agent System in Enterprise

The deployment of agent systems in an enterprise environment is often hindered by several challenges: common models lack domain-specific process knowledge, leading to disorganized plans, missing key tools, and poor execution stability. To address this, this paper introduces Routine, a multi-step agent planning framework designed with a clear structure, explicit instructions, and seamless parameter passing to guide the agent's execution module in performing multi-step tool-calling tasks with high stability. In evaluations conducted within a real-world enterprise scenario, Routine significantly increases the execution accuracy in model tool calls, increasing the performance of GPT-4o from 41.1% to 96.3%, and Qwen3-14B from 32.6% to 83.3%. We further constructed a Routine-following training dataset and fine-tuned Qwen3-14B, resulting in an accuracy increase to 88.2% on scenario-specific evaluations, indicating improved adherence to execution plans. In addition, we employed Routine-based distillation to create a scenario-specific, multi-step tool-calling dataset. Fine-tuning on this distilled dataset raised the model's accuracy to 95.5%, approaching GPT-4o's performance. These results highlight Routine's effectiveness in distilling domain-specific tool-usage patterns and enhancing model adaptability to new scenarios. Our experimental results demonstrate that Routine provides a practical and accessible approach to building stable agent workflows, accelerating the deployment and adoption of agent systems in enterprise environments, and advancing the technical vision of AI for Process.

  • 16 authors
·
Jul 18, 2025

Apriel-H1: Towards Efficient Enterprise Reasoning Models

Large Language Models (LLMs) achieve remarkable reasoning capabilities through transformer architectures with attention mechanisms. However, transformers suffer from quadratic time and memory complexity in the attention module (MHA) and require caching key-value states during inference, which severely limits throughput and scalability. High inference throughput is critical for agentic tasks, long-context reasoning, efficient deployment under high request loads, and more efficient test-time compute scaling. State Space Models (SSMs) such as Mamba offer a promising alternative with linear inference complexity and a constant memory footprint via recurrent computation with fixed-size hidden states. In this technical report we introduce the Apriel-H1 family of hybrid LLMs that combine transformer attention and SSM sequence mixers for efficient reasoning at 15B model size. These models are obtained through incremental distillation from a pretrained reasoning transformer, Apriel-Nemotron-15B-Thinker, progressively replacing less critical attention layers with linear Mamba blocks. We release multiple post-distillation variants of Apriel-H1-15B-Thinker with different SSM-to-MHA ratios and analyse how reasoning performance degrades as more Mamba layers replace MHA. Additionally, we release a 30/50 hybrid variant of Apriel-H1, further fine-tuned on a supervised dataset of reasoning traces, achieving over 2x higher inference throughput when deployed in the production-ready vLLM environment, with minimal degradation in reasoning performance. This shows that distilled hybrid SSM-Transformer architectures can deliver substantial efficiency gains over the pretrained transformer equivalent without substantially compromising the reasoning quality.

  • 13 authors
·
Nov 4, 2025

Securing LLM-as-a-Service for Small Businesses: An Industry Case Study of a Distributed Chatbot Deployment Platform

Large Language Model (LLM)-based question-answering systems offer significant potential for automating customer support and internal knowledge access in small businesses, yet their practical deployment remains challenging due to infrastructure costs, engineering complexity, and security risks, particularly in retrieval-augmented generation (RAG)-based settings. This paper presents an industry case study of an open-source, multi-tenant platform that enables small businesses to deploy customised LLM-based support chatbots via a no-code workflow. The platform is built on distributed, lightweight k3s clusters spanning heterogeneous, low-cost machines and interconnected through an encrypted overlay network, enabling cost-efficient resource pooling while enforcing container-based isolation and per-tenant data access controls. In addition, the platform integrates practical, platform-level defences against prompt injection attacks in RAG-based chatbots, translating insights from recent prompt injection research into deployable security mechanisms without requiring model retraining or enterprise-scale infrastructure. We evaluate the proposed platform through a real-world e-commerce deployment, demonstrating that secure and efficient LLM-based chatbot services can be achieved under realistic cost, operational, and security constraints faced by small businesses.

  • 6 authors
·
Jan 21

vLLM Semantic Router: Signal Driven Decision Routing for Mixture-of-Modality Models

As large language models (LLMs) diversify across modalities, capabilities, and cost profiles, the problem of intelligent request routing -- selecting the right model for each query at inference time -- has become a critical systems challenge. We present vLLM Semantic Router, a signal-driven decision routing framework for Mixture-of-Modality (MoM) model deployments. The central innovation is composable signal orchestration: the system extracts heterogeneous signal types from each request -- from sub-millisecond heuristic features (keyword patterns, language detection, context length, role-based authorization) to neural classifiers (domain, embedding similarity, factual grounding, modality) -- and composes them through configurable Boolean decision rules into deployment-specific routing policies. Different deployment scenarios -- multi-cloud enterprise, privacy-regulated, cost-optimized, latency-sensitive -- are expressed as different signal-decision configurations over the same architecture, without code changes. Matched decisions drive semantic model routing: over a dozen of selection algorithms analyze request characteristics to find the best model cost-effectively, while per-decision plugin chains enforce privacy and safety constraints (jailbreak detection, PII filtering, hallucination detection via the three-stage HaluGate pipeline). The system provides OpenAI API support for stateful multi-turn conversations, multi-endpoint and multi-provider routing across heterogeneous backends (vLLM, OpenAI, Anthropic, Azure, Bedrock, Gemini, Vertex AI), and a pluggable authorization factory supporting multiple auth providers. Deployed in production as an Envoy external processor, the architecture demonstrates that composable signal orchestration enables a single routing framework to serve diverse deployment scenarios with differentiated cost, privacy, and safety policies.

  • 28 authors
·
Feb 23

A Systematic Review of Key Retrieval-Augmented Generation (RAG) Systems: Progress, Gaps, and Future Directions

Retrieval-Augmented Generation (RAG) represents a major advancement in natural language processing (NLP), combining large language models (LLMs) with information retrieval systems to enhance factual grounding, accuracy, and contextual relevance. This paper presents a comprehensive systematic review of RAG, tracing its evolution from early developments in open domain question answering to recent state-of-the-art implementations across diverse applications. The review begins by outlining the motivations behind RAG, particularly its ability to mitigate hallucinations and outdated knowledge in parametric models. Core technical components-retrieval mechanisms, sequence-to-sequence generation models, and fusion strategies are examined in detail. A year-by-year analysis highlights key milestones and research trends, providing insight into RAG's rapid growth. The paper further explores the deployment of RAG in enterprise systems, addressing practical challenges related to retrieval of proprietary data, security, and scalability. A comparative evaluation of RAG implementations is conducted, benchmarking performance on retrieval accuracy, generation fluency, latency, and computational efficiency. Persistent challenges such as retrieval quality, privacy concerns, and integration overhead are critically assessed. Finally, the review highlights emerging solutions, including hybrid retrieval approaches, privacy-preserving techniques, optimized fusion strategies, and agentic RAG architectures. These innovations point toward a future of more reliable, efficient, and context-aware knowledge-intensive NLP systems.

  • 4 authors
·
Jul 24, 2025

MetaRAG: Metamorphic Testing for Hallucination Detection in RAG Systems

Large Language Models (LLMs) are increasingly deployed in enterprise applications, yet their reliability remains limited by hallucinations, i.e., confident but factually incorrect information. Existing detection approaches, such as SelfCheckGPT and MetaQA, primarily target standalone LLMs and do not address the unique challenges of Retrieval-Augmented Generation (RAG) systems, where responses must be consistent with retrieved evidence. We therefore present MetaRAG, a metamorphic testing framework for hallucination detection in Retrieval-Augmented Generation (RAG) systems. MetaRAG operates in a real-time, unsupervised, black-box setting, requiring neither ground-truth references nor access to model internals, making it suitable for proprietary and high-stakes domains. The framework proceeds in four stages: (1) decompose answers into atomic factoids, (2) generate controlled mutations of each factoid using synonym and antonym substitutions, (3) verify each variant against the retrieved context (synonyms are expected to be entailed and antonyms contradicted), and (4) aggregate penalties for inconsistencies into a response-level hallucination score. Crucially for identity-aware AI, MetaRAG localizes unsupported claims at the factoid span where they occur (e.g., pregnancy-specific precautions, LGBTQ+ refugee rights, or labor eligibility), allowing users to see flagged spans and enabling system designers to configure thresholds and guardrails for identity-sensitive queries. Experiments on a proprietary enterprise dataset illustrate the effectiveness of MetaRAG for detecting hallucinations and enabling trustworthy deployment of RAG-based conversational agents. We also outline a topic-based deployment design that translates MetaRAG's span-level scores into identity-aware safeguards; this design is discussed but not evaluated in our experiments.

  • 3 authors
·
Sep 11, 2025

Zep: A Temporal Knowledge Graph Architecture for Agent Memory

We introduce Zep, a novel memory layer service for AI agents that outperforms the current state-of-the-art system, MemGPT, in the Deep Memory Retrieval (DMR) benchmark. Additionally, Zep excels in more comprehensive and challenging evaluations than DMR that better reflect real-world enterprise use cases. While existing retrieval-augmented generation (RAG) frameworks for large language model (LLM)-based agents are limited to static document retrieval, enterprise applications demand dynamic knowledge integration from diverse sources including ongoing conversations and business data. Zep addresses this fundamental limitation through its core component Graphiti -- a temporally-aware knowledge graph engine that dynamically synthesizes both unstructured conversational data and structured business data while maintaining historical relationships. In the DMR benchmark, which the MemGPT team established as their primary evaluation metric, Zep demonstrates superior performance (94.8% vs 93.4%). Beyond DMR, Zep's capabilities are further validated through the more challenging LongMemEval benchmark, which better reflects enterprise use cases through complex temporal reasoning tasks. In this evaluation, Zep achieves substantial results with accuracy improvements of up to 18.5% while simultaneously reducing response latency by 90% compared to baseline implementations. These results are particularly pronounced in enterprise-critical tasks such as cross-session information synthesis and long-term context maintenance, demonstrating Zep's effectiveness for deployment in real-world applications.

  • 5 authors
·
Jan 20, 2025

Task Memory Engine: Spatial Memory for Robust Multi-Step LLM Agents

Large Language Models (LLMs) falter in multi-step interactions -- often hallucinating, repeating actions, or misinterpreting user corrections -- due to reliance on linear, unstructured context. This fragility stems from the lack of persistent memory to track evolving goals and task dependencies, undermining trust in autonomous agents. We introduce the Task Memory Engine (TME), a modular memory controller that transforms existing LLMs into robust, revision-aware agents without fine-tuning. TME implements a spatial memory framework that replaces flat context with graph-based structures to support consistent, multi-turn reasoning. Departing from linear concatenation and ReAct-style prompting, TME builds a dynamic task graph -- either a tree or directed acyclic graph (DAG) -- to map user inputs to subtasks, align them with prior context, and enable dependency-tracked revisions. Its Task Representation and Intent Management (TRIM) component models task semantics and user intent to ensure accurate interpretation. Across four multi-turn scenarios-trip planning, cooking, meeting scheduling, and shopping cart editing -- TME eliminates 100% of hallucinations and misinterpretations in three tasks, and reduces hallucinations by 66.7% and misinterpretations by 83.3% across 27 user turns, outperforming ReAct. TME's modular design supports plug-and-play deployment and domain-specific customization, adaptable to both personal assistants and enterprise automation. We release TME's codebase, benchmarks, and components as open-source resources, enabling researchers to develop reliable LLM agents. TME's scalable architecture addresses a critical gap in agent performance across complex, interactive settings.

  • 1 authors
·
May 25, 2025

ControlNET: A Firewall for RAG-based LLM System

Retrieval-Augmented Generation (RAG) has significantly enhanced the factual accuracy and domain adaptability of Large Language Models (LLMs). This advancement has enabled their widespread deployment across sensitive domains such as healthcare, finance, and enterprise applications. RAG mitigates hallucinations by integrating external knowledge, yet introduces privacy risk and security risk, notably data breaching risk and data poisoning risk. While recent studies have explored prompt injection and poisoning attacks, there remains a significant gap in comprehensive research on controlling inbound and outbound query flows to mitigate these threats. In this paper, we propose an AI firewall, ControlNET, designed to safeguard RAG-based LLM systems from these vulnerabilities. ControlNET controls query flows by leveraging activation shift phenomena to detect adversarial queries and mitigate their impact through semantic divergence. We conduct comprehensive experiments on four different benchmark datasets including Msmarco, HotpotQA, FinQA, and MedicalSys using state-of-the-art open source LLMs (Llama3, Vicuna, and Mistral). Our results demonstrate that ControlNET achieves over 0.909 AUROC in detecting and mitigating security threats while preserving system harmlessness. Overall, ControlNET offers an effective, robust, harmless defense mechanism, marking a significant advancement toward the secure deployment of RAG-based LLM systems.

  • 8 authors
·
Apr 13, 2025

From Garbage to Gold: A Data-Architectural Theory of Predictive Robustness

Tabular machine learning presents a paradox: modern models achieve state-of-the-art performance using high-dimensional (high-D), collinear, error-prone data, defying the "Garbage In, Garbage Out" mantra. To help resolve this, we synthesize principles from Information Theory, Latent Factor Models, and Psychometrics, clarifying that predictive robustness arises not solely from data cleanliness, but from the synergy between data architecture and model capacity. Partitioning predictor-space "noise" into "Predictor Error" and "Structural Uncertainty" (informational deficits from stochastic generative mappings), we prove that leveraging high-D sets of error-prone predictors asymptotically overcomes both types of noise, whereas cleaning a low-D set is fundamentally bounded by Structural Uncertainty. We demonstrate why "Informative Collinearity" (dependencies from shared latent causes) enhances reliability and convergence efficiency, and explain why increased dimensionality reduces the latent inference burden, enabling feasibility with finite samples. To address practical constraints, we propose "Proactive Data-Centric AI" to identify predictors that enable robustness efficiently. We also derive boundaries for Systematic Error Regimes and show why models that absorb "rogue" dependencies can mitigate assumption violations. Linking latent architecture to Benign Overfitting, we offer a first step towards a unified view of robustness to Outcome Error and predictor-space noise, while also delineating when traditional DCAI's focus on label cleaning remains powerful. By redefining data quality from item-level perfection to portfolio-level architecture, we provide a theoretical rationale for "Local Factories" -- learning from live, uncurated enterprise "data swamps" -- supporting a deployment paradigm shift from "Model Transfer" to "Methodology Transfer'' to overcome static generalizability limitations.

  • 3 authors
·
Mar 8

Granite Embedding R2 Models

We introduce the Granite Embedding R2 models, a comprehensive family of high-performance English encoder-based embedding models engineered for enterprise-scale dense retrieval applications. Building upon our first-generation release, these models deliver substantial improvements, including 16x expanded context length (8,192 tokens), state-of-the-art performance across diverse retrieval domains - text, code, long-document search, multi-turn conversational, and tabular data - and measurable speed advantages of 19-44\% over leading competitors while maintaining superior accuracy. Our release encompasses both bi-encoder and cross-encoder architectures, featuring a highly effective 22-layer retriever model and its efficient 12-layer counterpart, alongside a high-quality reranker model, all trained exclusively on enterprise-appropriate data with comprehensive governance oversight. The models demonstrate exceptional versatility across standard benchmarks, IBM-developed evaluation suites, and real-world enterprise use cases, establishing new performance standards for open-source embedding models. In an era where retrieval speed and accuracy are paramount for competitive advantage, the Granite R2 models deliver a compelling combination of cutting-edge performance, enterprise-ready licensing, and transparent data provenance that organizations require for mission-critical deployments. All models are publicly available under the Apache 2.0 license at https://huggingface.co/collections/ibm-granite, enabling unrestricted research and commercial use.

  • 20 authors
·
Aug 26, 2025

MetaGen Blended RAG: Higher Accuracy for Domain-Specific Q&A Without Fine-Tuning

Despite the widespread exploration of Retrieval-Augmented Generation (RAG), its deployment in enterprises for domain-specific datasets remains limited due to poor answer accuracy. These corpora, often shielded behind firewalls in private enterprise knowledge bases, having complex, domain-specific terminology, rarely seen by LLMs during pre-training; exhibit significant semantic variability across domains (like networking, military, or legal, etc.), or even within a single domain like medicine, and thus result in poor context precision for RAG systems. Currently, in such situations, fine-tuning or RAG with fine-tuning is attempted, but these approaches are slow, expensive, and lack generalization for accuracy as the new domain-specific data emerges. We propose an approach for Enterprise Search that focuses on enhancing the retriever for a domain-specific corpus through hybrid query indexes and metadata enrichment. This 'MetaGen Blended RAG' method constructs a metadata generation pipeline using key concepts, topics, and acronyms, and then creates a metadata-enriched hybrid index with boosted search queries. This approach avoids overfitting and generalizes effectively across domains. On the PubMedQA benchmark for the biomedical domain, the proposed method achieves 82% retrieval accuracy and 77% RAG accuracy, surpassing all previous RAG accuracy results without fine-tuning and sets a new benchmark for zero-shot results while outperforming much larger models like GPT3.5. The results are even comparable to the best fine-tuned models on this dataset, and we further demonstrate the robustness and scalability of the approach by evaluating it on other Q&A datasets like SQuAD, NQ etc.

  • 3 authors
·
May 23, 2025

EnvBench: A Benchmark for Automated Environment Setup

Recent advances in Large Language Models (LLMs) have enabled researchers to focus on practical repository-level tasks in software engineering domain. In this work, we consider a cornerstone task for automating work with software repositories-environment setup, i.e., a task of configuring a repository-specific development environment on a system. Existing studies on environment setup introduce innovative agentic strategies, but their evaluation is often based on small datasets that may not capture the full range of configuration challenges encountered in practice. To address this gap, we introduce a comprehensive environment setup benchmark EnvBench. It encompasses 329 Python and 665 JVM-based (Java, Kotlin) repositories, with a focus on repositories that present genuine configuration challenges, excluding projects that can be fully configured by simple deterministic scripts. To enable further benchmark extension and usage for model tuning, we implement two automatic metrics: a static analysis check for missing imports in Python and a compilation check for JVM languages. We demonstrate the applicability of our benchmark by evaluating three environment setup approaches, including a simple zero-shot baseline and two agentic workflows, that we test with two powerful LLM backbones, GPT-4o and GPT-4o-mini. The best approach manages to successfully configure 6.69% repositories for Python and 29.47% repositories for JVM, suggesting that EnvBench remains challenging for current approaches. Our benchmark suite is publicly available at https://github.com/JetBrains-Research/EnvBench. The dataset and experiment trajectories are available at https://jb.gg/envbench.

  • 5 authors
·
Mar 18, 2025

From Benchmarks to Business Impact: Deploying IBM Generalist Agent in Enterprise Production

Agents are rapidly advancing in automating digital work, but enterprises face a harder challenge: moving beyond prototypes to deployed systems that deliver measurable business value. This path is complicated by fragmented frameworks, slow development, and the absence of standardized evaluation practices. Generalist agents have emerged as a promising direction, excelling on academic benchmarks and offering flexibility across task types, applications, and modalities. Yet, evidence of their use in production enterprise settings remains limited. This paper reports IBM's experience developing and piloting the Computer Using Generalist Agent (CUGA), which has been open-sourced for the community (https://github.com/cuga-project/cuga-agent). CUGA adopts a hierarchical planner--executor architecture with strong analytical foundations, achieving state-of-the-art performance on AppWorld and WebArena. Beyond benchmarks, it was evaluated in a pilot within the Business-Process-Outsourcing talent acquisition domain, addressing enterprise requirements for scalability, auditability, safety, and governance. To support assessment, we introduce BPO-TA, a 26-task benchmark spanning 13 analytics endpoints. In preliminary evaluations, CUGA approached the accuracy of specialized agents while indicating potential for reducing development time and cost. Our contribution is twofold: presenting early evidence of generalist agents operating at enterprise scale, and distilling technical and organizational lessons from this initial pilot. We outline requirements and next steps for advancing research-grade architectures like CUGA into robust, enterprise-ready systems.

  • 12 authors
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Oct 27, 2025

R2D2: Reducing Redundancy and Duplication in Data Lakes

Enterprise data lakes often suffer from substantial amounts of duplicate and redundant data, with data volumes ranging from terabytes to petabytes. This leads to both increased storage costs and unnecessarily high maintenance costs for these datasets. In this work, we focus on identifying and reducing redundancy in enterprise data lakes by addressing the problem of 'dataset containment'. To the best of our knowledge, this is one of the first works that addresses table-level containment at a large scale. We propose R2D2: a three-step hierarchical pipeline that efficiently identifies almost all instances of containment by progressively reducing the search space in the data lake. It first builds (i) a schema containment graph, followed by (ii) statistical min-max pruning, and finally, (iii) content level pruning. We further propose minimizing the total storage and access costs by optimally identifying redundant datasets that can be deleted (and reconstructed on demand) while respecting latency constraints. We implement our system on Azure Databricks clusters using Apache Spark for enterprise data stored in ADLS Gen2, and on AWS clusters for open-source data. In contrast to existing modified baselines that are inaccurate or take several days to run, our pipeline can process an enterprise customer data lake at the TB scale in approximately 5 hours with high accuracy. We present theoretical results as well as extensive empirical validation on both enterprise (scale of TBs) and open-source datasets (scale of MBs - GBs), which showcase the effectiveness of our pipeline.

  • 7 authors
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Dec 20, 2023

RAG-Driven Data Quality Governance for Enterprise ERP Systems

Enterprise ERP systems managing hundreds of thousands of employee records face critical data quality challenges when human resources departments perform decentralized manual entry across multiple languages. We present an end-to-end pipeline combining automated data cleaning with LLM-driven SQL query generation, deployed on a production system managing 240,000 employee records over six months. The system operates in two integrated stages: a multi-stage cleaning pipeline that performs translation normalization, spelling correction, and entity deduplication during periodic synchronization from Microsoft SQL Server to PostgreSQL; and a retrieval-augmented generation framework powered by GPT-4o that translates natural-language questions in Turkish, Russian, and English into validated SQL queries. The query engine employs LangChain orchestration, FAISS vector similarity search, and few-shot learning with 500+ validated examples. Our evaluation demonstrates 92.5% query validity, 95.1% schema compliance, and 90.7\% semantic accuracy on 2,847 production queries. The system reduces query turnaround time from 2.3 days to under 5 seconds while maintaining 99.2% uptime, with GPT-4o achieving 46% lower latency and 68% cost reduction versus GPT-3.5. This modular architecture provides a reproducible framework for AI-native enterprise data governance, demonstrating real-world viability at enterprise scale with 4.3/5.0 user satisfaction.

  • 7 authors
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Nov 18, 2025

SpotKube: Cost-Optimal Microservices Deployment with Cluster Autoscaling and Spot Pricing

Microservices architecture, known for its agility and efficiency, is an ideal framework for cloud-based software development and deployment. When integrated with containerization and orchestration systems, resource management becomes more streamlined. However, cloud computing costs remain a critical concern, necessitating effective strategies to minimize expenses without compromising performance. Cloud platforms like AWS offer transient pricing options, such as Spot Pricing, to reduce operational costs. However, unpredictable demand and abrupt termination of spot VMs introduce challenges. By leveraging containerization and intelligent orchestration, microservices deployment costs can be optimized while maintaining performance requirements. We present SpotKube, an open-source, Kubernetes-based solution that employs a genetic algorithm for cost optimization. Designed to dynamically scale clusters for microservice applications on public clouds using spot pricing, SpotKube analyzes application characteristics to recommend optimal resource allocations. This ensures cost-effective deployments without sacrificing performance. Its elastic cluster autoscaler adapts to changing demands, gracefully managing node terminations to minimize disruptions in system availability.Evaluations conducted using real-world public cloud setups demonstrate SpotKube's superior performance and cost efficiency compared to alternative optimization strategies.

  • 4 authors
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May 20, 2024

SWE-Hub: A Unified Production System for Scalable, Executable Software Engineering Tasks

Progress in software-engineering agents is increasingly constrained by the scarcity of executable, scalable, and realistic data for training and evaluation. This scarcity stems from three fundamental challenges in existing pipelines: environments are brittle and difficult to reproduce across languages; synthesizing realistic, system-level bugs at scale is computationally expensive; and existing data predominantly consists of short-horizon repairs, failing to capture long-horizon competencies like architectural consistency. We introduce SWE-Hub, an end-to-end system that operationalizes the data factory abstraction by unifying environment automation, scalable synthesis, and diverse task generation into a coherent production stack. At its foundation, the Env Agent establishes a shared execution substrate by automatically converting raw repository snapshots into reproducible, multi-language container environments with standardized interfaces. Built upon this substrate, SWE-Scale engine addresses the need for high-throughput generation, combining cross-language code analysis with cluster-scale validation to synthesize massive volumes of localized bug-fix instances. Bug Agent generates high-fidelity repair tasks by synthesizing system-level regressions involving cross-module dependencies, paired with user-like issue reports that describe observable symptoms rather than root causes. Finally, SWE-Architect expands the task scope from repair to creation by translating natural-language requirements into repository-scale build-a-repo tasks. By integrating these components, SWE-Hub establishes a unified production pipeline capable of continuously delivering executable tasks across the entire software engineering lifecycle.

  • 14 authors
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Feb 27

Priority Matters: Optimising Kubernetes Clusters Usage with Constraint-Based Pod Packing

Distributed applications employ Kubernetes for scalable, fault-tolerant deployments over computer clusters, where application components run in groups of containers called pods. The scheduler, at the heart of Kubernetes' architecture, determines the placement of pods given their priority and resource requirements on cluster nodes. To quickly allocate pods, the scheduler uses lightweight heuristics that can lead to suboptimal placements and resource fragmentation, preventing allocations of otherwise deployable pods on the available nodes. We propose the usage of constraint programming to find the optimal allocation of pods satisfying all their priorities and resource requests. Implementation-wise, our solution comes as a plug-in to the default scheduler that operates as a fallback mechanism when some pods cannot be allocated. Using the OR-Tools constraint solver, our experiments on small-to-mid-sized clusters indicate that, within a 1-second scheduling window, our approach places more higher-priority pods than the default scheduler (possibly demonstrating allocation optimality) in over 44\% of realisable allocation scenarios where the default scheduler fails, while certifying that the default scheduler's placement is already optimal in over 19\% of scenarios. With a 10-second window, our approach improves placements in over 73\% and still certifies that the default scheduler's placement is already optimal in over 19\% of scenarios.

  • 3 authors
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Nov 11, 2025

Automating the Enterprise with Foundation Models

Automating enterprise workflows could unlock $4 trillion/year in productivity gains. Despite being of interest to the data management community for decades, the ultimate vision of end-to-end workflow automation has remained elusive. Current solutions rely on process mining and robotic process automation (RPA), in which a bot is hard-coded to follow a set of predefined rules for completing a workflow. Through case studies of a hospital and large B2B enterprise, we find that the adoption of RPA has been inhibited by high set-up costs (12-18 months), unreliable execution (60% initial accuracy), and burdensome maintenance (requiring multiple FTEs). Multimodal foundation models (FMs) such as GPT-4 offer a promising new approach for end-to-end workflow automation given their generalized reasoning and planning abilities. To study these capabilities we propose ECLAIR, a system to automate enterprise workflows with minimal human supervision. We conduct initial experiments showing that multimodal FMs can address the limitations of traditional RPA with (1) near-human-level understanding of workflows (93% accuracy on a workflow understanding task) and (2) instant set-up with minimal technical barrier (based solely on a natural language description of a workflow, ECLAIR achieves end-to-end completion rates of 40%). We identify human-AI collaboration, validation, and self-improvement as open challenges, and suggest ways they can be solved with data management techniques. Code is available at: https://github.com/HazyResearch/eclair-agents

  • 6 authors
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May 3, 2024 1

Serverless Cold Starts and Where to Find Them

This paper releases and analyzes a month-long trace of 85 billion user requests and 11.9 million cold starts from Huawei's serverless cloud platform. Our analysis spans workloads from five data centers. We focus on cold starts and provide a comprehensive examination of the underlying factors influencing the number and duration of cold starts. These factors include trigger types, request synchronicity, runtime languages, and function resource allocations. We investigate components of cold starts, including pod allocation time, code and dependency deployment time, and scheduling delays, and examine their relationships with runtime languages, trigger types, and resource allocation. We introduce pod utility ratio to measure the pod's useful lifetime relative to its cold start time, giving a more complete picture of cold starts, and see that some pods with long cold start times have longer useful lifetimes. Our findings reveal the complexity and multifaceted origins of the number, duration, and characteristics of cold starts, driven by differences in trigger types, runtime languages, and function resource allocations. For example, cold starts in Region 1 take up to 7 seconds, dominated by dependency deployment time and scheduling. In Region 2, cold starts take up to 3 seconds and are dominated by pod allocation time. Based on this, we identify opportunities to reduce the number and duration of cold starts using strategies for multi-region scheduling. Finally, we suggest directions for future research to address these challenges and enhance the performance of serverless cloud platforms. Our datasets and code are available here https://github.com/sir-lab/data-release

  • 8 authors
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Oct 8, 2024

Finch: Benchmarking Finance & Accounting across Spreadsheet-Centric Enterprise Workflows

We introduce a finance & accounting benchmark (Finch) for evaluating AI agents on real-world, enterprise-grade professional workflows -- interleaving data entry, structuring, formatting, web search, cross-file retrieval, calculation, modeling, validation, translation, visualization, and reporting. Finch is sourced from authentic enterprise workspaces at Enron (15,000 spreadsheets and 500,000 emails from 150 employees) and other financial institutions, preserving in-the-wild messiness across multimodal artifacts (text, tables, formulas, charts, code, and images) and spanning diverse domains such as budgeting, trading, and asset management. We propose a workflow construction process that combines LLM-assisted discovery with expert annotation: (1) LLM-assisted, expert-verified derivation of workflows from real-world email threads and version histories of spreadsheet files, and (2) meticulous expert annotation for workflows, requiring over 700 hours of domain-expert effort. This yields 172 composite workflows with 384 tasks, involving 1,710 spreadsheets with 27 million cells, along with PDFs and other artifacts, capturing the intrinsically messy, long-horizon, knowledge-intensive, and collaborative nature of real-world enterprise work. We conduct both human and automated evaluations of frontier AI systems including GPT 5.1, Claude Sonnet 4.5, Gemini 3 Pro, Grok 4, and Qwen 3 Max, and GPT 5.1 Pro spends 16.8 minutes per workflow yet passes only 38.4% of workflows, while Claude Sonnet 4.5 passes just 25.0%. Comprehensive case studies further surface the challenges that real-world enterprise workflows pose for AI agents.