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Apr 15

Enhancing Retrieval and Managing Retrieval: A Four-Module Synergy for Improved Quality and Efficiency in RAG Systems

Retrieval-augmented generation (RAG) techniques leverage the in-context learning capabilities of large language models (LLMs) to produce more accurate and relevant responses. Originating from the simple 'retrieve-then-read' approach, the RAG framework has evolved into a highly flexible and modular paradigm. A critical component, the Query Rewriter module, enhances knowledge retrieval by generating a search-friendly query. This method aligns input questions more closely with the knowledge base. Our research identifies opportunities to enhance the Query Rewriter module to Query Rewriter+ by generating multiple queries to overcome the Information Plateaus associated with a single query and by rewriting questions to eliminate Ambiguity, thereby clarifying the underlying intent. We also find that current RAG systems exhibit issues with Irrelevant Knowledge; to overcome this, we propose the Knowledge Filter. These two modules are both based on the instruction-tuned Gemma-2B model, which together enhance response quality. The final identified issue is Redundant Retrieval; we introduce the Memory Knowledge Reservoir and the Retriever Trigger to solve this. The former supports the dynamic expansion of the RAG system's knowledge base in a parameter-free manner, while the latter optimizes the cost for accessing external knowledge, thereby improving resource utilization and response efficiency. These four RAG modules synergistically improve the response quality and efficiency of the RAG system. The effectiveness of these modules has been validated through experiments and ablation studies across six common QA datasets. The source code can be accessed at https://github.com/Ancientshi/ERM4.

  • 6 authors
·
Jul 15, 2024

Backtracing: Retrieving the Cause of the Query

Many online content portals allow users to ask questions to supplement their understanding (e.g., of lectures). While information retrieval (IR) systems may provide answers for such user queries, they do not directly assist content creators -- such as lecturers who want to improve their content -- identify segments that _caused_ a user to ask those questions. We introduce the task of backtracing, in which systems retrieve the text segment that most likely caused a user query. We formalize three real-world domains for which backtracing is important in improving content delivery and communication: understanding the cause of (a) student confusion in the Lecture domain, (b) reader curiosity in the News Article domain, and (c) user emotion in the Conversation domain. We evaluate the zero-shot performance of popular information retrieval methods and language modeling methods, including bi-encoder, re-ranking and likelihood-based methods and ChatGPT. While traditional IR systems retrieve semantically relevant information (e.g., details on "projection matrices" for a query "does projecting multiple times still lead to the same point?"), they often miss the causally relevant context (e.g., the lecturer states "projecting twice gets me the same answer as one projection"). Our results show that there is room for improvement on backtracing and it requires new retrieval approaches. We hope our benchmark serves to improve future retrieval systems for backtracing, spawning systems that refine content generation and identify linguistic triggers influencing user queries. Our code and data are open-sourced: https://github.com/rosewang2008/backtracing.

  • 5 authors
·
Mar 6, 2024 1

Using clarification questions to improve software developers' Web search

Context: Recent research indicates that Web queries written by software developers are not very successful in retrieving relevant results, performing measurably worse compared to general purpose Web queries. Most approaches up to this point have addressed this problem with software engineering-specific automated query reformulation techniques, which work without developer involvement but are limited by the content of the original query. In other words, these techniques automatically improve the existing query but can not contribute new, previously unmentioned, concepts. Objective: In this paper, we propose a technique to guide software developers in manually improving their own Web search queries. We examine a conversational approach that follows unsuccessful queries with a clarification question aimed at eliciting additional query terms, thus providing to the developer a clear dimension along which the query could be improved. Methods: We describe a set of clarification questions derived from a corpus of software developer queries and a neural approach to recommending them for a newly issued query. Results: Our evaluation indicates that the recommendation technique is accurate, predicting a valid clarification question 80% of the time and outperforms simple baselines, as well as, state-of-the-art Learning To Rank (LTR) baselines. Conclusion: As shown in the experimental results, the described approach is capable at recommending appropriate clarification questions to software developers and considered useful by a sample of developers ranging from novices to experienced professionals.

  • 2 authors
·
Jul 26, 2022

HANRAG: Heuristic Accurate Noise-resistant Retrieval-Augmented Generation for Multi-hop Question Answering

The Retrieval-Augmented Generation (RAG) approach enhances question-answering systems and dialogue generation tasks by integrating information retrieval (IR) technologies with large language models (LLMs). This strategy, which retrieves information from external knowledge bases to bolster the response capabilities of generative models, has achieved certain successes. However, current RAG methods still face numerous challenges when dealing with multi-hop queries. For instance, some approaches overly rely on iterative retrieval, wasting too many retrieval steps on compound queries. Additionally, using the original complex query for retrieval may fail to capture content relevant to specific sub-queries, resulting in noisy retrieved content. If the noise is not managed, it can lead to the problem of noise accumulation. To address these issues, we introduce HANRAG, a novel heuristic-based framework designed to efficiently tackle problems of varying complexity. Driven by a powerful revelator, HANRAG routes queries, decomposes them into sub-queries, and filters noise from retrieved documents. This enhances the system's adaptability and noise resistance, making it highly capable of handling diverse queries. We compare the proposed framework against other leading industry methods across various benchmarks. The results demonstrate that our framework obtains superior performance in both single-hop and multi-hop question-answering tasks.

  • 10 authors
·
Sep 8, 2025 7

LLM-R2: A Large Language Model Enhanced Rule-based Rewrite System for Boosting Query Efficiency

Query rewrite, which aims to generate more efficient queries by altering a SQL query's structure without changing the query result, has been an important research problem. In order to maintain equivalence between the rewritten query and the original one during rewriting, traditional query rewrite methods always rewrite the queries following certain rewrite rules. However, some problems still remain. Firstly, existing methods of finding the optimal choice or sequence of rewrite rules are still limited and the process always costs a lot of resources. Methods involving discovering new rewrite rules typically require complicated proofs of structural logic or extensive user interactions. Secondly, current query rewrite methods usually rely highly on DBMS cost estimators which are often not accurate. In this paper, we address these problems by proposing a novel method of query rewrite named LLM-R2, adopting a large language model (LLM) to propose possible rewrite rules for a database rewrite system. To further improve the inference ability of LLM in recommending rewrite rules, we train a contrastive model by curriculum to learn query representations and select effective query demonstrations for the LLM. Experimental results have shown that our method can significantly improve the query execution efficiency and outperform the baseline methods. In addition, our method enjoys high robustness across different datasets.

  • 5 authors
·
Apr 19, 2024 1

Query Understanding via Intent Description Generation

Query understanding is a fundamental problem in information retrieval (IR), which has attracted continuous attention through the past decades. Many different tasks have been proposed for understanding users' search queries, e.g., query classification or query clustering. However, it is not that precise to understand a search query at the intent class/cluster level due to the loss of many detailed information. As we may find in many benchmark datasets, e.g., TREC and SemEval, queries are often associated with a detailed description provided by human annotators which clearly describes its intent to help evaluate the relevance of the documents. If a system could automatically generate a detailed and precise intent description for a search query, like human annotators, that would indicate much better query understanding has been achieved. In this paper, therefore, we propose a novel Query-to-Intent-Description (Q2ID) task for query understanding. Unlike those existing ranking tasks which leverage the query and its description to compute the relevance of documents, Q2ID is a reverse task which aims to generate a natural language intent description based on both relevant and irrelevant documents of a given query. To address this new task, we propose a novel Contrastive Generation model, namely CtrsGen for short, to generate the intent description by contrasting the relevant documents with the irrelevant documents given a query. We demonstrate the effectiveness of our model by comparing with several state-of-the-art generation models on the Q2ID task. We discuss the potential usage of such Q2ID technique through an example application.

  • 5 authors
·
Aug 25, 2020

Session-level Normalization and Click-through Data Enhancement for Session-based Evaluation

Since a user usually has to issue a sequence of queries and examine multiple documents to resolve a complex information need in a search session, researchers have paid much attention to evaluating search systems at the session level rather than the single-query level. Most existing session-level metrics evaluate each query separately and then aggregate the query-level scores using a session-level weighting function. The assumptions behind these metrics are that all queries in the session should be involved, and their orders are fixed. However, if a search system could make the user satisfied with her first few queries, she may not need any subsequent queries. Besides, in most real-world search scenarios, due to a lack of explicit feedback from real users, we can only leverage some implicit feedback, such as users' clicks, as relevance labels for offline evaluation. Such implicit feedback might be different from the real relevance in a search session as some documents may be omitted in the previous query but identified in the later reformulations. To address the above issues, we make two assumptions about session-based evaluation, which explicitly describe an ideal session-search system and how to enhance click-through data in computing session-level evaluation metrics. Based on our assumptions, we design a session-level metric called Normalized U-Measure (NUM). NUM evaluates a session as a whole and utilizes an ideal session to normalize the result of the actual session. Besides, it infers session-level relevance labels based on implicit feedback. Experiments on two public datasets demonstrate the effectiveness of NUM by comparing it with existing session-based metrics in terms of correlation with user satisfaction and intuitiveness. We also conduct ablation studies to explore whether these assumptions hold.

  • 3 authors
·
Jan 22, 2024

KITAB: Evaluating LLMs on Constraint Satisfaction for Information Retrieval

We study the ability of state-of-the art models to answer constraint satisfaction queries for information retrieval (e.g., 'a list of ice cream shops in San Diego'). In the past, such queries were considered to be tasks that could only be solved via web-search or knowledge bases. More recently, large language models (LLMs) have demonstrated initial emergent abilities in this task. However, many current retrieval benchmarks are either saturated or do not measure constraint satisfaction. Motivated by rising concerns around factual incorrectness and hallucinations of LLMs, we present KITAB, a new dataset for measuring constraint satisfaction abilities of language models. KITAB consists of book-related data across more than 600 authors and 13,000 queries, and also offers an associated dynamic data collection and constraint verification approach for acquiring similar test data for other authors. Our extended experiments on GPT4 and GPT3.5 characterize and decouple common failure modes across dimensions such as information popularity, constraint types, and context availability. Results show that in the absence of context, models exhibit severe limitations as measured by irrelevant information, factual errors, and incompleteness, many of which exacerbate as information popularity decreases. While context availability mitigates irrelevant information, it is not helpful for satisfying constraints, identifying fundamental barriers to constraint satisfaction. We open source our contributions to foster further research on improving constraint satisfaction abilities of future models.

  • 8 authors
·
Oct 24, 2023 1

FIRESPARQL: A LLM-based Framework for SPARQL Query Generation over Scholarly Knowledge Graphs

Question answering over Scholarly Knowledge Graphs (SKGs) remains a challenging task due to the complexity of scholarly content and the intricate structure of these graphs. Large Language Model (LLM) approaches could be used to translate natural language questions (NLQs) into SPARQL queries; however, these LLM-based approaches struggle with SPARQL query generation due to limited exposure to SKG-specific content and the underlying schema. We identified two main types of errors in the LLM-generated SPARQL queries: (i) structural inconsistencies, such as missing or redundant triples in the queries, and (ii) semantic inaccuracies, where incorrect entities or properties are shown in the queries despite a correct query structure. To address these issues, we propose FIRESPARQL, a modular framework that supports fine-tuned LLMs as a core component, with optional context provided via retrieval-augmented generation (RAG) and a SPARQL query correction layer. We evaluate the framework on the SciQA Benchmark using various configurations (zero-shot, zero-shot with RAG, one-shot, fine-tuning, and fine-tuning with RAG) and compare the performance with baseline and state-of-the-art approaches. We measure query accuracy using BLEU and ROUGE metrics, and query result accuracy using relaxed exact match(RelaxedEM), with respect to the gold standards containing the NLQs, SPARQL queries, and the results of the queries. Experimental results demonstrate that fine-tuning achieves the highest overall performance, reaching 0.90 ROUGE-L for query accuracy and 0.85 RelaxedEM for result accuracy on the test set.

  • 3 authors
·
Aug 14, 2025 1

TongSearch-QR: Reinforced Query Reasoning for Retrieval

Traditional information retrieval (IR) methods excel at textual and semantic matching but struggle in reasoning-intensive retrieval tasks that require multi-hop inference or complex semantic understanding between queries and documents. One promising solution is to explicitly rewrite or augment queries using large language models (LLMs) to elicit reasoning-relevant content prior to retrieval. However, the widespread use of large-scale language models like GPT-4 or LLaMA3-70B remains impractical due to their high inference cost and limited deployability in real-world systems. In this work, we introduce TongSearch QR (Previously Known as "TongSearch Reasoner"), a family of small-scale language models for query reasoning and rewriting in reasoning-intensive retrieval. With a novel semi-rule-based reward function, we employ reinforcement learning approaches enabling smaller language models, e,g, Qwen2.5-7B-Instruct and Qwen2.5-1.5B-Instruct, to achieve query reasoning performance rivaling large-scale language models without their prohibitive inference costs. Experiment results on BRIGHT benchmark show that with BM25 as retrievers, both TongSearch QR-7B and TongSearch QR-1.5B models significantly outperform existing baselines, including prompt-based query reasoners and some latest dense retrievers trained for reasoning-intensive retrieval tasks, offering superior adaptability for real-world deployment.

  • 5 authors
·
Jun 13, 2025

Generating Multi-Aspect Queries for Conversational Search

Conversational information seeking (CIS) systems aim to model the user's information need within the conversational context and retrieve the relevant information. One major approach to modeling the conversational context aims to rewrite the user utterance in the conversation to represent the information need independently. Recent work has shown the benefit of expanding the rewritten utterance with relevant terms. In this work, we hypothesize that breaking down the information of an utterance into multi-aspect rewritten queries can lead to more effective retrieval performance. This is more evident in more complex utterances that require gathering evidence from various information sources, where a single query rewrite or query representation cannot capture the complexity of the utterance. To test this hypothesis, we conduct extensive experiments on five widely used CIS datasets where we leverage LLMs to generate multi-aspect queries to represent the information need for each utterance in multiple query rewrites. We show that, for most of the utterances, the same retrieval model would perform better with more than one rewritten query by 85% in terms of nDCG@3. We further propose a multi-aspect query generation and retrieval framework, called MQ4CS. Our extensive experiments show that MQ4CS outperforms the state-of-the-art query rewriting methods. We make our code and our new dataset of generated multi-aspect queries publicly available.

  • 3 authors
·
Mar 28, 2024

Conformal Information Pursuit for Interactively Guiding Large Language Models

A significant use case of instruction-finetuned Large Language Models (LLMs) is to solve question-answering tasks interactively. In this setting, an LLM agent is tasked with making a prediction by sequentially querying relevant information from the user, as opposed to a single-turn conversation. This paper explores sequential querying strategies that aim to minimize the expected number of queries. One such strategy is Information Pursuit (IP), a greedy algorithm that at each iteration selects the query that maximizes information gain or equivalently minimizes uncertainty. However, obtaining accurate estimates of mutual information or conditional entropy for LLMs is very difficult in practice due to over- or under-confident LLM probabilities, which leads to suboptimal query selection and predictive performance. To better estimate the uncertainty at each iteration, we propose Conformal Information Pursuit (C-IP), an alternative approach to sequential information gain based on conformal prediction sets. More specifically, C-IP leverages a relationship between prediction sets and conditional entropy at each iteration to estimate uncertainty based on the average size of conformal prediction sets. In contrast to conditional entropy, we find that conformal prediction sets are a distribution-free and robust method of measuring uncertainty. Experiments with 20 Questions show that C-IP obtains better predictive performance and shorter query-answer chains compared to previous approaches to IP and uncertainty-based chain-of-thought methods. Furthermore, extending to an interactive medical setting between a doctor and a patient on the MediQ dataset, C-IP achieves competitive performance with direct single-turn prediction while offering greater interpretability.

  • 5 authors
·
Jul 3, 2025

Query Rewriting via Large Language Models

Query rewriting is one of the most effective techniques for coping with poorly written queries before passing them down to the query optimizer. Manual rewriting is not scalable, as it is error-prone and requires deep expertise. Similarly, traditional query rewriting algorithms can only handle a small subset of queries: rule-based techniques do not generalize to new query patterns and synthesis-based techniques cannot handle complex queries. Fortunately, the rise of Large Language Models (LLMs), equipped with broad general knowledge and advanced reasoning capabilities, has created hopes for solving some of these previously open problems. In this paper, we present GenRewrite, the first holistic system that leverages LLMs for query rewriting. We introduce the notion of Natural Language Rewrite Rules (NLR2s), and use them as hints to the LLM but also a means for transferring knowledge from rewriting one query to another, and thus becoming smarter and more effective over time. We present a novel counterexample-guided technique that iteratively corrects the syntactic and semantic errors in the rewritten query, significantly reducing the LLM costs and the manual effort required for verification. GenRewrite speeds up 22 out of 99 TPC queries (the most complex public benchmark) by more than 2x, which is 2.5x--3.2x higher coverage than state-of-the-art traditional query rewriting and 2.1x higher than the out-of-the-box LLM baseline.

  • 2 authors
·
Mar 13, 2024 1

Maybe you are looking for CroQS: Cross-modal Query Suggestion for Text-to-Image Retrieval

Query suggestion, a technique widely adopted in information retrieval, enhances system interactivity and the browsing experience of document collections. In cross-modal retrieval, many works have focused on retrieving relevant items from natural language queries, while few have explored query suggestion solutions. In this work, we address query suggestion in cross-modal retrieval, introducing a novel task that focuses on suggesting minimal textual modifications needed to explore visually consistent subsets of the collection, following the premise of ''Maybe you are looking for''. To facilitate the evaluation and development of methods, we present a tailored benchmark named CroQS. This dataset comprises initial queries, grouped result sets, and human-defined suggested queries for each group. We establish dedicated metrics to rigorously evaluate the performance of various methods on this task, measuring representativeness, cluster specificity, and similarity of the suggested queries to the original ones. Baseline methods from related fields, such as image captioning and content summarization, are adapted for this task to provide reference performance scores. Although relatively far from human performance, our experiments reveal that both LLM-based and captioning-based methods achieve competitive results on CroQS, improving the recall on cluster specificity by more than 115% and representativeness mAP by more than 52% with respect to the initial query. The dataset, the implementation of the baseline methods and the notebooks containing our experiments are available here: https://paciosoft.com/CroQS-benchmark/

  • 6 authors
·
Dec 18, 2024

Let Multimodal Embedders Learn When to Augment Query via Adaptive Query Augmentation

Query augmentation makes queries more meaningful by appending further information to the queries to find relevant documents. Current studies have proposed Large Language Model (LLM)-based embedders, which learn representation for embedding and generation for query augmentation in a multi-task manner by leveraging the generative capabilities of LLM. During inference, these jointly trained embedders have conducted query augmentation followed by embedding, showing effective results. However, augmenting every query leads to substantial embedding latency and query augmentation can be detrimental to performance for some queries. Also, previous methods have not been explored in multimodal environments. To tackle these problems, we propose M-Solomon, a universal multimodal embedder that can adaptively determine when to augment queries. Our approach first divides the queries of the training datasets into two groups at the dataset level. One includes queries that require augmentation and the other includes queries that do not. Then, we introduces a synthesis process that generates appropriate augmentations for queries that require them by leveraging a powerful Multimodal LLM (MLLM). Next, we present adaptive query augmentation. Through this step, M-Solomon can conduct query augmentation only when necessary by learning to generate synthetic augmentations with the prefix /augment for queries that demand them and to generate the simple string /embed for others. Experimental results showed that M-Solomon not only surpassed the baseline without augmentation by a large margin but also outperformed the baseline that always used augmentation, providing much faster embedding latency.

  • 5 authors
·
Nov 4, 2025 2

GISA: A Benchmark for General Information-Seeking Assistant

The advancement of large language models (LLMs) has significantly accelerated the development of search agents capable of autonomously gathering information through multi-turn web interactions. Various benchmarks have been proposed to evaluate such agents. However, existing benchmarks often construct queries backward from answers, producing unnatural tasks misaligned with real-world needs. Moreover, these benchmarks tend to focus on either locating specific information or aggregating information from multiple sources, while relying on static answer sets prone to data contamination. To bridge these gaps, we introduce GISA, a benchmark for General Information-Seeking Assistants comprising 373 human-crafted queries that reflect authentic information-seeking scenarios. GISA features four structured answer formats (item, set, list, and table), enabling deterministic evaluation. It integrates both deep reasoning and broad information aggregation within unified tasks, and includes a live subset with periodically updated answers to resist memorization. Notably, GISA provides complete human search trajectories for every query, offering gold-standard references for process-level supervision and imitation learning. Experiments on mainstream LLMs and commercial search products reveal that even the best-performing model achieves only 19.30\% exact match score, with performance notably degrading on tasks requiring complex planning and comprehensive information gathering. These findings highlight substantial room for future improvement.

LoL: A Comparative Regularization Loss over Query Reformulation Losses for Pseudo-Relevance Feedback

Pseudo-relevance feedback (PRF) has proven to be an effective query reformulation technique to improve retrieval accuracy. It aims to alleviate the mismatch of linguistic expressions between a query and its potential relevant documents. Existing PRF methods independently treat revised queries originating from the same query but using different numbers of feedback documents, resulting in severe query drift. Without comparing the effects of two different revisions from the same query, a PRF model may incorrectly focus on the additional irrelevant information increased in the more feedback, and thus reformulate a query that is less effective than the revision using the less feedback. Ideally, if a PRF model can distinguish between irrelevant and relevant information in the feedback, the more feedback documents there are, the better the revised query will be. To bridge this gap, we propose the Loss-over-Loss (LoL) framework to compare the reformulation losses between different revisions of the same query during training. Concretely, we revise an original query multiple times in parallel using different amounts of feedback and compute their reformulation losses. Then, we introduce an additional regularization loss on these reformulation losses to penalize revisions that use more feedback but gain larger losses. With such comparative regularization, the PRF model is expected to learn to suppress the extra increased irrelevant information by comparing the effects of different revised queries. Further, we present a differentiable query reformulation method to implement this framework. This method revises queries in the vector space and directly optimizes the retrieval performance of query vectors, applicable for both sparse and dense retrieval models. Empirical evaluation demonstrates the effectiveness and robustness of our method for two typical sparse and dense retrieval models.

  • 5 authors
·
Apr 25, 2022

Semantic Decomposition of Question and SQL for Text-to-SQL Parsing

Text-to-SQL semantic parsing faces challenges in generalizing to cross-domain and complex queries. Recent research has employed a question decomposition strategy to enhance the parsing of complex SQL queries. However, this strategy encounters two major obstacles: (1) existing datasets lack question decomposition; (2) due to the syntactic complexity of SQL, most complex queries cannot be disentangled into sub-queries that can be readily recomposed. To address these challenges, we propose a new modular Query Plan Language (QPL) that systematically decomposes SQL queries into simple and regular sub-queries. We develop a translator from SQL to QPL by leveraging analysis of SQL server query optimization plans, and we augment the Spider dataset with QPL programs. Experimental results demonstrate that the modular nature of QPL benefits existing semantic-parsing architectures, and training text-to-QPL parsers is more effective than text-to-SQL parsing for semantically equivalent queries. The QPL approach offers two additional advantages: (1) QPL programs can be paraphrased as simple questions, which allows us to create a dataset of (complex question, decomposed questions). Training on this dataset, we obtain a Question Decomposer for data retrieval that is sensitive to database schemas. (2) QPL is more accessible to non-experts for complex queries, leading to more interpretable output from the semantic parser.

  • 5 authors
·
Oct 20, 2023

ScIRGen: Synthesize Realistic and Large-Scale RAG Dataset for Scientific Research

Scientific researchers need intensive information about datasets to effectively evaluate and develop theories and methodologies. The information needs regarding datasets are implicitly embedded in particular research tasks, rather than explicitly expressed in search queries. However, existing scientific retrieval and question-answering (QA) datasets typically address straightforward questions, which do not align with the distribution of real-world research inquiries. To bridge this gap, we developed ScIRGen, a dataset generation framework for scientific QA \& retrieval that more accurately reflects the information needs of professional science researchers, and uses it to create a large-scale scientific retrieval-augmented generation (RAG) dataset with realistic queries, datasets and papers. Technically, we designed a dataset-oriented information extraction method that leverages academic papers to augment the dataset representation. We then proposed a question generation framework by employing cognitive taxonomy to ensure the quality of synthesized questions. We also design a method to automatically filter synthetic answers based on the perplexity shift of LLMs, which is highly aligned with human judgment of answers' validity. Collectively, these methodologies culminated in the creation of the 61k QA dataset, ScIRGen-Geo. We benchmarked representative methods on the ScIRGen-Geo dataset for their question-answering and retrieval capabilities, finding out that current methods still suffer from reasoning from complex questions. This work advances the development of more sophisticated tools to support the intricate information needs of the scientific community.

  • 10 authors
·
Jun 9, 2025

From Local to Global: A Graph RAG Approach to Query-Focused Summarization

The use of retrieval-augmented generation (RAG) to retrieve relevant information from an external knowledge source enables large language models (LLMs) to answer questions over private and/or previously unseen document collections. However, RAG fails on global questions directed at an entire text corpus, such as "What are the main themes in the dataset?", since this is inherently a query-focused summarization (QFS) task, rather than an explicit retrieval task. Prior QFS methods, meanwhile, fail to scale to the quantities of text indexed by typical RAG systems. To combine the strengths of these contrasting methods, we propose a Graph RAG approach to question answering over private text corpora that scales with both the generality of user questions and the quantity of source text to be indexed. Our approach uses an LLM to build a graph-based text index in two stages: first to derive an entity knowledge graph from the source documents, then to pregenerate community summaries for all groups of closely-related entities. Given a question, each community summary is used to generate a partial response, before all partial responses are again summarized in a final response to the user. For a class of global sensemaking questions over datasets in the 1 million token range, we show that Graph RAG leads to substantial improvements over a na\"ive RAG baseline for both the comprehensiveness and diversity of generated answers. An open-source, Python-based implementation of both global and local Graph RAG approaches is forthcoming at https://aka.ms/graphrag.

  • 8 authors
·
Apr 24, 2024

When to Retrieve: Teaching LLMs to Utilize Information Retrieval Effectively

In this paper, we demonstrate how Large Language Models (LLMs) can effectively learn to use an off-the-shelf information retrieval (IR) system specifically when additional context is required to answer a given question. Given the performance of IR systems, the optimal strategy for question answering does not always entail external information retrieval; rather, it often involves leveraging the parametric memory of the LLM itself. Prior research has identified this phenomenon in the PopQA dataset, wherein the most popular questions are effectively addressed using the LLM's parametric memory, while less popular ones require IR system usage. Following this, we propose a tailored training approach for LLMs, leveraging existing open-domain question answering datasets. Here, LLMs are trained to generate a special token, <RET>, when they do not know the answer to a question. Our evaluation of the Adaptive Retrieval LLM (Adapt-LLM) on the PopQA dataset showcases improvements over the same LLM under three configurations: (i) retrieving information for all the questions, (ii) using always the parametric memory of the LLM, and (iii) using a popularity threshold to decide when to use a retriever. Through our analysis, we demonstrate that Adapt-LLM is able to generate the <RET> token when it determines that it does not know how to answer a question, indicating the need for IR, while it achieves notably high accuracy levels when it chooses to rely only on its parametric memory.

  • 3 authors
·
Apr 30, 2024

LitSearch: A Retrieval Benchmark for Scientific Literature Search

Literature search questions, such as "where can I find research on the evaluation of consistency in generated summaries?" pose significant challenges for modern search engines and retrieval systems. These questions often require a deep understanding of research concepts and the ability to reason over entire articles. In this work, we introduce LitSearch, a retrieval benchmark comprising 597 realistic literature search queries about recent ML and NLP papers. LitSearch is constructed using a combination of (1) questions generated by GPT-4 based on paragraphs containing inline citations from research papers and (2) questions about recently published papers, manually written by their authors. All LitSearch questions were manually examined or edited by experts to ensure high quality. We extensively benchmark state-of-the-art retrieval models and also evaluate two LLM-based reranking pipelines. We find a significant performance gap between BM25 and state-of-the-art dense retrievers, with a 24.8% difference in absolute recall@5. The LLM-based reranking strategies further improve the best-performing dense retriever by 4.4%. Additionally, commercial search engines and research tools like Google Search perform poorly on LitSearch, lagging behind the best dense retriever by 32 points. Taken together, these results show that LitSearch is an informative new testbed for retrieval systems while catering to a real-world use case.

  • 6 authors
·
Jul 10, 2024

A large collection of bioinformatics question-query pairs over federated knowledge graphs: methodology and applications

Background. In the last decades, several life science resources have structured data using the same framework and made these accessible using the same query language to facilitate interoperability. Knowledge graphs have seen increased adoption in bioinformatics due to their advantages for representing data in a generic graph format. For example, yummydata.org catalogs more than 60 knowledge graphs accessible through SPARQL, a technical query language. Although SPARQL allows powerful, expressive queries, even across physically distributed knowledge graphs, formulating such queries is a challenge for most users. Therefore, to guide users in retrieving the relevant data, many of these resources provide representative examples. These examples can also be an important source of information for machine learning, if a sufficiently large number of examples are provided and published in a common, machine-readable and standardized format across different resources. Findings. We introduce a large collection of human-written natural language questions and their corresponding SPARQL queries over federated bioinformatics knowledge graphs (KGs) collected for several years across different research groups at the SIB Swiss Institute of Bioinformatics. The collection comprises more than 1000 example questions and queries, including 65 federated queries. We propose a methodology to uniformly represent the examples with minimal metadata, based on existing standards. Furthermore, we introduce an extensive set of open-source applications, including query graph visualizations and smart query editors, easily reusable by KG maintainers who adopt the proposed methodology. Conclusions. We encourage the community to adopt and extend the proposed methodology, towards richer KG metadata and improved Semantic Web services.

  • 17 authors
·
Oct 8, 2024

Context Aware Query Rewriting for Text Rankers using LLM

Query rewriting refers to an established family of approaches that are applied to underspecified and ambiguous queries to overcome the vocabulary mismatch problem in document ranking. Queries are typically rewritten during query processing time for better query modelling for the downstream ranker. With the advent of large-language models (LLMs), there have been initial investigations into using generative approaches to generate pseudo documents to tackle this inherent vocabulary gap. In this work, we analyze the utility of LLMs for improved query rewriting for text ranking tasks. We find that there are two inherent limitations of using LLMs as query re-writers -- concept drift when using only queries as prompts and large inference costs during query processing. We adopt a simple, yet surprisingly effective, approach called context aware query rewriting (CAR) to leverage the benefits of LLMs for query understanding. Firstly, we rewrite ambiguous training queries by context-aware prompting of LLMs, where we use only relevant documents as context.Unlike existing approaches, we use LLM-based query rewriting only during the training phase. Eventually, a ranker is fine-tuned on the rewritten queries instead of the original queries during training. In our extensive experiments, we find that fine-tuning a ranker using re-written queries offers a significant improvement of up to 33% on the passage ranking task and up to 28% on the document ranking task when compared to the baseline performance of using original queries.

  • 4 authors
·
Aug 31, 2023

Needle in the Web: A Benchmark for Retrieving Targeted Web Pages in the Wild

Large Language Models (LLMs) have evolved from simple chatbots into sophisticated agents capable of automating complex real-world tasks, where browsing and reasoning over live web content is key to assessing retrieval and cognitive skills. Existing benchmarks like BrowseComp and xBench-DeepSearch emphasize complex reasoning searches requiring multi-hop synthesis but neglect Fuzzy Exploratory Search, namely queries that are vague and multifaceted, where users seek the most relevant webpage rather than a single factual answer. To address this gap, we introduce Needle in the Web, a novel benchmark specifically designed to evaluate modern search agents and LLM-based systems on their ability to retrieve and reason over real-world web content in response to ambiguous, exploratory queries under varying levels of difficulty. Needle in the Web comprises 663 questions spanning seven distinct domains. To ensure high query quality and answer uniqueness, we employ a flexible methodology that reliably generates queries of controllable difficulty based on factual claims of web contents. We benchmark three leading LLMs and three agent-based search systems on Needle in the Web, finding that most models struggle: many achieve below 35% accuracy, and none consistently excel across domains or difficulty levels. These findings reveal that Needle in the Web presents a significant challenge for current search systems and highlights the open problem of effective fuzzy retrieval under semantic ambiguity.

  • 4 authors
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Dec 18, 2025

On the Theoretical Limitations of Embedding-Based Retrieval

Vector embeddings have been tasked with an ever-increasing set of retrieval tasks over the years, with a nascent rise in using them for reasoning, instruction-following, coding, and more. These new benchmarks push embeddings to work for any query and any notion of relevance that could be given. While prior works have pointed out theoretical limitations of vector embeddings, there is a common assumption that these difficulties are exclusively due to unrealistic queries, and those that are not can be overcome with better training data and larger models. In this work, we demonstrate that we may encounter these theoretical limitations in realistic settings with extremely simple queries. We connect known results in learning theory, showing that the number of top-k subsets of documents capable of being returned as the result of some query is limited by the dimension of the embedding. We empirically show that this holds true even if we restrict to k=2, and directly optimize on the test set with free parameterized embeddings. We then create a realistic dataset called LIMIT that stress tests models based on these theoretical results, and observe that even state-of-the-art models fail on this dataset despite the simple nature of the task. Our work shows the limits of embedding models under the existing single vector paradigm and calls for future research to develop methods that can resolve this fundamental limitation.

  • 4 authors
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Aug 28, 2025 3

Dense Text Retrieval based on Pretrained Language Models: A Survey

Text retrieval is a long-standing research topic on information seeking, where a system is required to return relevant information resources to user's queries in natural language. From classic retrieval methods to learning-based ranking functions, the underlying retrieval models have been continually evolved with the ever-lasting technical innovation. To design effective retrieval models, a key point lies in how to learn the text representation and model the relevance matching. The recent success of pretrained language models (PLMs) sheds light on developing more capable text retrieval approaches by leveraging the excellent modeling capacity of PLMs. With powerful PLMs, we can effectively learn the representations of queries and texts in the latent representation space, and further construct the semantic matching function between the dense vectors for relevance modeling. Such a retrieval approach is referred to as dense retrieval, since it employs dense vectors (a.k.a., embeddings) to represent the texts. Considering the rapid progress on dense retrieval, in this survey, we systematically review the recent advances on PLM-based dense retrieval. Different from previous surveys on dense retrieval, we take a new perspective to organize the related work by four major aspects, including architecture, training, indexing and integration, and summarize the mainstream techniques for each aspect. We thoroughly survey the literature, and include 300+ related reference papers on dense retrieval. To support our survey, we create a website for providing useful resources, and release a code repertory and toolkit for implementing dense retrieval models. This survey aims to provide a comprehensive, practical reference focused on the major progress for dense text retrieval.

  • 4 authors
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Nov 27, 2022

Chatting with Logs: An exploratory study on Finetuning LLMs for LogQL

Logging is a critical function in modern distributed applications, but the lack of standardization in log query languages and formats creates significant challenges. Developers currently must write ad hoc queries in platform-specific languages, requiring expertise in both the query language and application-specific log details -- an impractical expectation given the variety of platforms and volume of logs and applications. While generating these queries with large language models (LLMs) seems intuitive, we show that current LLMs struggle with log-specific query generation due to the lack of exposure to domain-specific knowledge. We propose a novel natural language (NL) interface to address these inconsistencies and aide log query generation, enabling developers to create queries in a target log query language by providing NL inputs. We further introduce ~NL2QL, a manually annotated, real-world dataset of natural language questions paired with corresponding LogQL queries spread across three log formats, to promote the training and evaluation of NL-to-loq query systems. Using NL2QL, we subsequently fine-tune and evaluate several state of the art LLMs, and demonstrate their improved capability to generate accurate LogQL queries. We perform further ablation studies to demonstrate the effect of additional training data, and the transferability across different log formats. In our experiments, we find up to 75\% improvement of finetuned models to generate LogQL queries compared to non finetuned models.

  • 8 authors
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Dec 4, 2024

Query Rewriting via LLMs

Query rewriting is a classical technique for transforming complex declarative SQL queries into ``lean'' equivalents that are conducive to (a) faster execution from a performance perspective, and (b) better understanding from a developer perspective. The rewriting is typically achieved via transformation rules, but these rules are limited in scope and difficult to update in a production system. In recent times, LLM-based techniques have also been mooted, but they are prone to both semantic and syntactic errors. We investigate here, how the remarkable cognitive capabilities of LLMs can be leveraged for performant query rewriting while incorporating safeguards and optimizations to ensure correctness and efficiency. Our study shows that these goals can be progressively achieved through incorporation of (a) an ensemble suite of basic prompts, (b) database-sensitive prompts via redundancy removal and selectivity-based rewriting rules, and (c) LLM token probability-guided rewrite paths. Further, a suite of statistical and logic-based tools can be used to guard against errors produced by the model. We have implemented the above LLM-infused techniques in the LITHE system, and evaluated complex analytic queries from multiple benchmarks on contemporary database platforms. The results show significant improvements over SOTA rewriting techniques -- for instance, on TPC-DS, LITHE constructed productive (>1.5x speedup) rewrites for two-thirds of the query suite, delivering four times more coverage than SOTA. Further, the geometric mean of its estimated execution speedups was an order-of-magnitude jump over SOTA performance. In essence, LITHE offers a potent and robust LLM-based intermediary between enterprise applications and database engines.

  • 4 authors
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Feb 18, 2025

Resources for Brewing BEIR: Reproducible Reference Models and an Official Leaderboard

BEIR is a benchmark dataset for zero-shot evaluation of information retrieval models across 18 different domain/task combinations. In recent years, we have witnessed the growing popularity of a representation learning approach to building retrieval models, typically using pretrained transformers in a supervised setting. This naturally begs the question: How effective are these models when presented with queries and documents that differ from the training data? Examples include searching in different domains (e.g., medical or legal text) and with different types of queries (e.g., keywords vs. well-formed questions). While BEIR was designed to answer these questions, our work addresses two shortcomings that prevent the benchmark from achieving its full potential: First, the sophistication of modern neural methods and the complexity of current software infrastructure create barriers to entry for newcomers. To this end, we provide reproducible reference implementations that cover the two main classes of approaches: learned dense and sparse models. Second, there does not exist a single authoritative nexus for reporting the effectiveness of different models on BEIR, which has led to difficulty in comparing different methods. To remedy this, we present an official self-service BEIR leaderboard that provides fair and consistent comparisons of retrieval models. By addressing both shortcomings, our work facilitates future explorations in a range of interesting research questions that BEIR enables.

  • 6 authors
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Jun 12, 2023

Neural Databases

In recent years, neural networks have shown impressive performance gains on long-standing AI problems, and in particular, answering queries from natural language text. These advances raise the question of whether they can be extended to a point where we can relax the fundamental assumption of database management, namely, that our data is represented as fields of a pre-defined schema. This paper presents a first step in answering that question. We describe NeuralDB, a database system with no pre-defined schema, in which updates and queries are given in natural language. We develop query processing techniques that build on the primitives offered by the state of the art Natural Language Processing methods. We begin by demonstrating that at the core, recent NLP transformers, powered by pre-trained language models, can answer select-project-join queries if they are given the exact set of relevant facts. However, they cannot scale to non-trivial databases and cannot perform aggregation queries. Based on these findings, we describe a NeuralDB architecture that runs multiple Neural SPJ operators in parallel, each with a set of database sentences that can produce one of the answers to the query. The result of these operators is fed to an aggregation operator if needed. We describe an algorithm that learns how to create the appropriate sets of facts to be fed into each of the Neural SPJ operators. Importantly, this algorithm can be trained by the Neural SPJ operator itself. We experimentally validate the accuracy of NeuralDB and its components, showing that we can answer queries over thousands of sentences with very high accuracy.

  • 6 authors
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Oct 14, 2020

ParallelSearch: Train your LLMs to Decompose Query and Search Sub-queries in Parallel with Reinforcement Learning

Reasoning-augmented search agents such as Search-R1, trained via reinforcement learning with verifiable rewards (RLVR), demonstrate remarkable capabilities in multi-step information retrieval from external knowledge sources. These agents address the limitations of their parametric memory by dynamically gathering relevant facts to address complex reasoning tasks. However, existing approaches suffer from a fundamental architectural limitation: they process search queries strictly sequentially, even when handling inherently parallelizable and logically independent comparisons. This sequential bottleneck significantly constrains computational efficiency, particularly for queries that require multiple entity comparisons. To address this critical limitation, we propose ParallelSearch, a novel reinforcement learning framework that empowers large language models (LLMs) to recognize parallelizable query structures and execute multiple search operations concurrently. Our approach introduces dedicated reward functions that incentivize the identification of independent query components while preserving answer accuracy through jointly considering correctness, query decomposition quality, and parallel execution benefits. Comprehensive experiments demonstrate that ParallelSearch outperforms state-of-the-art baselines by an average performance gain of 2.9% across seven question-answering benchmarks. Notably, on parallelizable questions, our method achieves a 12.7% performance improvement while requiring only 69.6% of the LLM calls compared to sequential approaches.

  • 6 authors
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Aug 12, 2025

Revisiting Text Ranking in Deep Research

Deep research has emerged as an important task that aims to address hard queries through extensive open-web exploration. To tackle it, most prior work equips large language model (LLM)-based agents with opaque web search APIs, enabling agents to iteratively issue search queries, retrieve external evidence, and reason over it. Despite search's essential role in deep research, black-box web search APIs hinder systematic analysis of search components, leaving the behaviour of established text ranking methods in deep research largely unclear. To fill this gap, we reproduce a selection of key findings and best practices for IR text ranking methods in the deep research setting. In particular, we examine their effectiveness from three perspectives: (i) retrieval units (documents vs. passages), (ii) pipeline configurations (different retrievers, re-rankers, and re-ranking depths), and (iii) query characteristics (the mismatch between agent-issued queries and the training queries of text rankers). We perform experiments on BrowseComp-Plus, a deep research dataset with a fixed corpus, evaluating 2 open-source agents, 5 retrievers, and 3 re-rankers across diverse setups. We find that agent-issued queries typically follow web-search-style syntax (e.g., quoted exact matches), favouring lexical, learned sparse, and multi-vector retrievers; passage-level units are more efficient under limited context windows, and avoid the difficulties of document length normalisation in lexical retrieval; re-ranking is highly effective; translating agent-issued queries into natural-language questions significantly bridges the query mismatch.

SmartSearch: Process Reward-Guided Query Refinement for Search Agents

Large language model (LLM)-based search agents have proven promising for addressing knowledge-intensive problems by incorporating information retrieval capabilities. Existing works largely focus on optimizing the reasoning paradigms of search agents, yet the quality of intermediate search queries during reasoning remains overlooked. As a result, the generated queries often remain inaccurate, leading to unexpected retrieval results and ultimately limiting search agents' overall effectiveness. To mitigate this issue, we introduce SmartSearch, a framework built upon two key mechanisms: (1) Process rewards, which provide fine-grained supervision for the quality of each intermediate search query through Dual-Level Credit Assessment. (2) Query refinement, which promotes the optimization of query generation by selectively refining low-quality search queries and regenerating subsequent search rounds based on these refinements. To enable the search agent to progressively internalize the ability to improve query quality under the guidance of process rewards, we design a three-stage curriculum learning framework. This framework guides the agent through a progression from imitation, to alignment, and ultimately to generalization. Experimental results show that SmartSearch consistently surpasses existing baselines, and additional quantitative analyses further confirm its significant gains in both search efficiency and query quality. The code is available at https://github.com/MYVAE/SmartSearch.

  • 3 authors
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Jan 8 3

Large Language Models for Information Retrieval: A Survey

As a primary means of information acquisition, information retrieval (IR) systems, such as search engines, have integrated themselves into our daily lives. These systems also serve as components of dialogue, question-answering, and recommender systems. The trajectory of IR has evolved dynamically from its origins in term-based methods to its integration with advanced neural models. While the neural models excel at capturing complex contextual signals and semantic nuances, thereby reshaping the IR landscape, they still face challenges such as data scarcity, interpretability, and the generation of contextually plausible yet potentially inaccurate responses. This evolution requires a combination of both traditional methods (such as term-based sparse retrieval methods with rapid response) and modern neural architectures (such as language models with powerful language understanding capacity). Meanwhile, the emergence of large language models (LLMs), typified by ChatGPT and GPT-4, has revolutionized natural language processing due to their remarkable language understanding, generation, generalization, and reasoning abilities. Consequently, recent research has sought to leverage LLMs to improve IR systems. Given the rapid evolution of this research trajectory, it is necessary to consolidate existing methodologies and provide nuanced insights through a comprehensive overview. In this survey, we delve into the confluence of LLMs and IR systems, including crucial aspects such as query rewriters, retrievers, rerankers, and readers. Additionally, we explore promising directions within this expanding field.

  • 8 authors
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Aug 14, 2023

Sleep-time Compute: Beyond Inference Scaling at Test-time

Scaling test-time compute has emerged as a key ingredient for enabling large language models (LLMs) to solve difficult problems, but comes with high latency and inference cost. We introduce sleep-time compute, which allows models to "think" offline about contexts before queries are presented: by anticipating what queries users might ask and pre-computing useful quantities, we can significantly reduce the compute requirements at test-time. To demonstrate the efficacy of our method, we create modified versions of two reasoning tasks - Stateful GSM-Symbolic and Stateful AIME. We find that sleep-time compute can reduce the amount of test-time compute needed to achieve the same accuracy by ~ 5x on Stateful GSM-Symbolic and Stateful AIME and that by scaling sleep-time compute we can further increase accuracy by up to 13% on Stateful GSM-Symbolic and 18% on Stateful AIME. Furthermore, we introduce Multi-Query GSM-Symbolic, which extends GSM-Symbolic by including multiple related queries per context. By amortizing sleep-time compute across related queries about the same context using Multi-Query GSM-Symbolic, we can decrease the average cost per query by 2.5x. We then conduct additional analysis to understand when sleep-time compute is most effective, finding the predictability of the user query to be well correlated with the efficacy of sleep-time compute. Finally, we conduct a case-study of applying sleep-time compute to a realistic agentic SWE task.

  • 7 authors
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Apr 17, 2025 3

Rethinking Complex Queries on Knowledge Graphs with Neural Link Predictors

Reasoning on knowledge graphs is a challenging task because it utilizes observed information to predict the missing one. Particularly, answering complex queries based on first-order logic is one of the crucial tasks to verify learning to reason abilities for generalization and composition. Recently, the prevailing method is query embedding which learns the embedding of a set of entities and treats logic operations as set operations and has shown great empirical success. Though there has been much research following the same formulation, many of its claims lack a formal and systematic inspection. In this paper, we rethink this formulation and justify many of the previous claims by characterizing the scope of queries investigated previously and precisely identifying the gap between its formulation and its goal, as well as providing complexity analysis for the currently investigated queries. Moreover, we develop a new dataset containing ten new types of queries with features that have never been considered and therefore can provide a thorough investigation of complex queries. Finally, we propose a new neural-symbolic method, Fuzzy Inference with Truth value (FIT), where we equip the neural link predictors with fuzzy logic theory to support end-to-end learning using complex queries with provable reasoning capability. Empirical results show that our method outperforms previous methods significantly in the new dataset and also surpasses previous methods in the existing dataset at the same time.

  • 3 authors
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Apr 14, 2023

ResearchQA: Evaluating Scholarly Question Answering at Scale Across 75 Fields with Survey-Mined Questions and Rubrics

Evaluating long-form responses to research queries heavily relies on expert annotators, restricting attention to areas like AI where researchers can conveniently enlist colleagues. Yet, research expertise is widespread: survey articles synthesize knowledge distributed across the literature. We introduce ResearchQA, a resource for evaluating LLM systems by distilling survey articles from 75 research fields into 21K queries and 160K rubric items. Each rubric, derived jointly with queries from survey sections, lists query-specific answer evaluation criteria, i.e., citing papers, making explanations, and describing limitations. Assessments by 31 Ph.D. annotators in 8 fields indicate 96% of queries support Ph.D. information needs and 87% of rubric items should be addressed in system responses by a sentence or more. Using our rubrics, we are able to construct an automatic pairwise judge obtaining 74% agreement with expert judgments. We leverage ResearchQA to analyze competency gaps in 18 systems in over 7.6K pairwise evaluations. No parametric or retrieval-augmented system we evaluate exceeds 70% on covering rubric items, and the highest-ranking agentic system shows 75% coverage. Error analysis reveals that the highest-ranking system fully addresses less than 11% of citation rubric items, 48% of limitation items, and 49% of comparison items. We release our data to facilitate more comprehensive multi-field evaluations.

  • 4 authors
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Aug 30, 2025

Retrieval-Augmented Generation with Knowledge Graphs for Customer Service Question Answering

In customer service technical support, swiftly and accurately retrieving relevant past issues is critical for efficiently resolving customer inquiries. The conventional retrieval methods in retrieval-augmented generation (RAG) for large language models (LLMs) treat a large corpus of past issue tracking tickets as plain text, ignoring the crucial intra-issue structure and inter-issue relations, which limits performance. We introduce a novel customer service question-answering method that amalgamates RAG with a knowledge graph (KG). Our method constructs a KG from historical issues for use in retrieval, retaining the intra-issue structure and inter-issue relations. During the question-answering phase, our method parses consumer queries and retrieves related sub-graphs from the KG to generate answers. This integration of a KG not only improves retrieval accuracy by preserving customer service structure information but also enhances answering quality by mitigating the effects of text segmentation. Empirical assessments on our benchmark datasets, utilizing key retrieval (MRR, Recall@K, NDCG@K) and text generation (BLEU, ROUGE, METEOR) metrics, reveal that our method outperforms the baseline by 77.6% in MRR and by 0.32 in BLEU. Our method has been deployed within LinkedIn's customer service team for approximately six months and has reduced the median per-issue resolution time by 28.6%.

  • 7 authors
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Apr 26, 2024