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Apr 15

EPT Benchmark: Evaluation of Persian Trustworthiness in Large Language Models

Large Language Models (LLMs), trained on extensive datasets using advanced deep learning architectures, have demonstrated remarkable performance across a wide range of language tasks, becoming a cornerstone of modern AI technologies. However, ensuring their trustworthiness remains a critical challenge, as reliability is essential not only for accurate performance but also for upholding ethical, cultural, and social values. Careful alignment of training data and culturally grounded evaluation criteria are vital for developing responsible AI systems. In this study, we introduce the EPT (Evaluation of Persian Trustworthiness) metric, a culturally informed benchmark specifically designed to assess the trustworthiness of LLMs across six key aspects: truthfulness, safety, fairness, robustness, privacy, and ethical alignment. We curated a labeled dataset and evaluated the performance of several leading models - including ChatGPT, Claude, DeepSeek, Gemini, Grok, LLaMA, Mistral, and Qwen - using both automated LLM-based and human assessments. Our results reveal significant deficiencies in the safety dimension, underscoring the urgent need for focused attention on this critical aspect of model behavior. Furthermore, our findings offer valuable insights into the alignment of these models with Persian ethical-cultural values and highlight critical gaps and opportunities for advancing trustworthy and culturally responsible AI. The dataset is publicly available at: https://github.com/Rezamirbagheri110/EPT-Benchmark.

  • 6 authors
·
Sep 8, 2025

Building Trust in Mental Health Chatbots: Safety Metrics and LLM-Based Evaluation Tools

Objective: This study aims to develop and validate an evaluation framework to ensure the safety and reliability of mental health chatbots, which are increasingly popular due to their accessibility, human-like interactions, and context-aware support. Materials and Methods: We created an evaluation framework with 100 benchmark questions and ideal responses, and five guideline questions for chatbot responses. This framework, validated by mental health experts, was tested on a GPT-3.5-turbo-based chatbot. Automated evaluation methods explored included large language model (LLM)-based scoring, an agentic approach using real-time data, and embedding models to compare chatbot responses against ground truth standards. Results: The results highlight the importance of guidelines and ground truth for improving LLM evaluation accuracy. The agentic method, dynamically accessing reliable information, demonstrated the best alignment with human assessments. Adherence to a standardized, expert-validated framework significantly enhanced chatbot response safety and reliability. Discussion: Our findings emphasize the need for comprehensive, expert-tailored safety evaluation metrics for mental health chatbots. While LLMs have significant potential, careful implementation is necessary to mitigate risks. The superior performance of the agentic approach underscores the importance of real-time data access in enhancing chatbot reliability. Conclusion: The study validated an evaluation framework for mental health chatbots, proving its effectiveness in improving safety and reliability. Future work should extend evaluations to accuracy, bias, empathy, and privacy to ensure holistic assessment and responsible integration into healthcare. Standardized evaluations will build trust among users and professionals, facilitating broader adoption and improved mental health support through technology.

  • 14 authors
·
Aug 3, 2024