I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet?


Can someone else use my account if they have my phone?  I lost mine.


I was so embarrassed. Why didn't my payment clear?


Help me!  I don't know what my password is.


I recently deposited some money into my account, but it still isn't showing up. What's going on?

balance not updated after cheque or cash deposit


How long does it take for a transfer to be in my account?


What should I do if my smart phone is lost or stolen?


How do I know where my money comes from?


How long does it take for me to get my pin


Why does my card continually get declined? I thought I had enough money in there but I've tried several times now and it still isn't working.


my exchange rate looks wrong for my last payment


What is the first step I need to make for being able to access my account?


I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?


What is the reason I couldn't do a transfer to a beneficiary?


When will I get a virtual card? I haven't gotten one yet


If I have a credit card with you how I get set up to link to it?


What do I need to do to transfer money with my credit card?


I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?


I need to transfer something to China. It is urgent. How many days will it take to get there?


Do you need to know my first and last name?


How do I get a new card as your machine swallowed mine!


I want to know how to transfer money with my credit card


How long should it take for a transfer to go through? I have been waiting a while.


I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?


How do I go about verifying the top-up card?


What is this extra fee while I was doing a transfer?


Can I have a refund for one of your products?


What currencies does google pay top up accept?


There were a couple of payments that I have noticed on my account with my card that I didn't make. Is it possible that somebody else has my card information?


How do I go about topping up with Google Pay?


Where do I go to fill out the identity form?


The transfer to my account was not allowed.


How long does it take for a transfer to show up in my account?


From what countries can I use an account?


I noticed additional charges when transferring?


I want to shut down my account as soon as possible.


Tell me what I should do after my card expires.


I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.


Hae, I already completed my 3D secure authentication when I tried the crypto top up but it's still not working for me. I also don't understand what happened to the money in my account


Tell me why there is a fee for a card payment.


After my checque or cash deposit, my balance didn't update.


Why hasn't my money transfer shown up yet?


I don't want to buy this car anymore, can I cancel the transaction and get a quick refund back?


Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?


Will you guys charge me for topping up by transfer?


How much will I be charged for a cross-currency exchange?


My refund is not showing up in my account. Where is it?


I got less than what i asked for in the ATM, why?


Why hasn't the transaction I did to my friend arrive yet?


I took out money and there is a fee.  Why?


I think I deserve a refunded on a certain item.


I got a message that my transfer is not possible.  What is happening?  I need this to go through please.


If I want to send out more cards, do you charge extra for that?


Shopping on line I was declined when trying to buy something.


I just got married and need to change my name on the account


Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?


How do I go about getting an actual card?


Someone must have found my card details as I don't recognize these transactions.


Is there a fee associated with using foreign exchange ATMs?


I'm pretty frustrated about a pound charge that keeps  showing up in my account statement. It's listed in the app as "pending", it never changes, and now I'm thinking someone's hacked my account!


I've obtained the card, how do I enable it on the app?


Show me how to look at the source of my current funds?


Why was there a fee for my cash withdrawal?


Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?


May I reactivate my card? I previously reported it lost, but have now found it safe and sound.


Could you please help me figure out why the seller has not received their money after I sent it.


The amount of cash I requested to withdrawal did not match what I received when exchanged


What steps do I do to transfer money using my credit card?


Can I keep using my card after it expires?


What kind of cards are supported?  What currency?


I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.


What are these disposable virtual cards all about?


How do i find my top-up card's verification code?


What all is needed for the identity verification?


My app is displaying a payment I didn't make


I have a top-up that's still pending and wanted to know about it.


My account is blocked because I entered the wrong pin too many times.  Help me unblock.


My account says a withdrawal is pending - why can't I take cash out of the ATM?


Why can't the person I sent the money transfer to see it?


I'm waiting for my transaction to complete.


what is the exchange rate for foreign ATMs


Are there steps I need to take before my card expires?


I am looking to transfer some money from my other bank account into this one.


Is there a limit to using a disposable virtual card?


I have a payment in my statement that is off


There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit.


Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?


I did not get the item I ordered.  How should I go about this?  Should I just cancel my order or my payment?  Please help me.


Will there be a charge for exchanging foreign currency?


I am trying to transfer money and something is going wrong.


I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?


I transferred money, why was charged for an extra fee?


Is it possible to purchase more physical cards with my account?


Is it possible to get a second card for my daughter?


My top-up has been reverted and I would like to know why.


I just looked at my app and it seems I was charged extra, why is that?


This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.


My account is devoid of funds. Am I permitted to submit additional money via bank transfer?


Would I need to pay extra for currency exchanges?


Will my pin number be sent with my card?


how much will I be charged for making a transfer?


My app was on the phone and I was mugged.  What do I do?


I wasn't able to use my card today when I went out for lunch. Wondering why that is?


The day before yesterday I transferred funds to another account within the country.  The funds have not yet arrived.  I double and triple checked the account number and it was correct.  Why hasn't the transfer been completed yet?


The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?


Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate.  Thank you.


What is the reason my cash withdrawal is still pending?


What is the exchange fee that is charged?


Why am I being charged to make cash withdrawals? I thought they were supposed to be free!


What is the most efficient way to activate my new card?


Can I tell what business will take this card?


Why hasn't the transfer shown up in my account yet?


HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?


I want to change my pin number from an ATM. Is this possible?


I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.


Are there businesses that don't accept this card?


Help! I think someone has made a cash withdrawal with my card!


Why did I get less cash than what I asked in the ATM?


I signed up, but don't have a PIN. Where can I find it?


Why is my ATM cash withdrawal not working?


I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked.  Should this not be faster than this?


Why is my withdrawl to cash still pending?


What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply.


Why did the ATM take my card and keep it?


Help! I'm missing money, I deposited a cheque but its not showing on my balance.


How do I get a new card when my old one expires?


is it possible to get a refund for something I purchased?


I did a payment but the app cancelled it.


I would like to know what your exchange rates are.


How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.


I will not be able to verify my identity.


Why is the cash not showing in my account for the check I deposited?


My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be.


Explain the activation method for this card


For some reason, I'm unable to transfer funds.


Can you tell me why I was charged $1 for a transaction?


Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?


There is a strange charge on my debit statement


Why did withdrawing money cost me extra?


What are the top up fees for using an European bank card?


I was under the impression I can make transfers for free. I made an online purchase for something that was obroad and there's some additional strange fee. I've never seen this before and this isn't fair.


My marital status has change, I got to correct my name to reflect that.


Why am I still not able to see the money I deposited a week ago? This is urgent!!


What is your maximum top up limit per day?


I would like to exchange currencies, how do I go upon it?


Why hasn't my balance been updated? I've deposited a few cheques some days ago!


What's taking so long for this payment to go through?


I did a transfer and I was charged a fee that shouldn't be there!


Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.


I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.


Can you please explain how bank transfers work?


Where can I check to see where the money in my account came from?


I can't verify identity through the app.


Is there extra fees for making a withdraw in a different country at a cash machine.


I can't see all the refunds in my statement


I transferred money but the balance did not update.


My transfer into my account isn't showing up.


I made a bank transfer from my UK account today, but it's not showing.  Can you check status?


I tried to make a transfer, but it didn't work.


A payment shows up on the app that I never made.


Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.


My card must have used my card as there are some transactions that I haven't done myself..


I entered a typo when I was transferring money and now I've sent it to an incorrect account.  This is so bad!  I need it cancelled now.


How can correct Top up with the app to work correctly?


I tried activating my card and it doesn't work how do I solve this problem?


What's going on? My card wont accept any transactions.


I want a virtual card that is disposable


My card was stolen. What do I need to do?


What is the charge for topping up a card?


Which flat currencies can I use from you?


My card is about to expire. What do I need to do to keep using my card?


what is the exchange rate when i get cash


I thought I knew my password but I guess I was wrong, what can I do now?


I think I was wrongly charged in a recent transaction when I used my card.


Can you please explain to me why there is an extra €1 fee in my statement?


Do I get charged if I top up with my European bank card?


What do I do with my "decline" message on a transfer?


Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket.


Why are all my transfers failing?  I have the details right and they won't complete.  I've been trying all day and they still won't go through, this is URGENT, please help.


The ATM only gave me 10 pounds when I withdrew 30. What do I do?


What are the various currencies and cards that you offer support for?


I transferred some money but it is not here yet


When should I expect to receive my card?


Can I use a bank transfer to add money to my account?


Someone has a copy of my card. I have my card with me, but someone just made a 500£ cash withdrawal. Help me.


You will hear back from us about your verification results in 10 minutes to a one hour timeframe.  If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable.  You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.


Do I have a limit to the number of top-ups per day?


A direct debit appears in the app but I didn't authorize it.


I need to find the top up verification code


Where am I able to get my PIN unblocked?


Transferred to account is not successful, help please?


Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?


It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!


do i need to wait to get my card before getting a pin


Can I track the card that was just sent to me?


I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?


I was charged too many times for one transaction.


I made a purchase with my card and I was charged a fee for using it


Why is there a fee associated with card use?


How do I get a refund for an unauthorized direct debit payment?


What is this fee showing up in my account for?


Why wasn't my contactless accepted at the metro?


Are there any charges for receiving money?


Yesterday I topped up my card. Why didn't it complete as it still pending?


i need help finding the auto top up option.


I made a deposit in the ATM and it has not cleared


How much is the charge for a foreign currency exchange?


I want to use a payment card to top up my account. How can I do this?


Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now.


Why did my credit card get declined for top up?


Which flat currencies do you support for holding and exchange?


What is the fee if I use a European bank for a top up?


The disposable cards - what are they for?


Is there a reason behind why my transfer did not work?


My card stopped working. How do I check if there is a freeze on it?


What do I do if the ATM swallowed my card?


Why was the price higher when I paid with my card?


If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?


Is it right that I've been charged for transferring money?


Can you help me to quickly cancel a transaction I accidentally did to the wrong account?


What are ways to test why my card might not be working?


Do you charge extra for exchanging currencies?


How long does a bank transfer take to show up in available funds?


I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account?


After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on?


Are there any discounts for frequent currency exchanges?


I topped up my account but the app failed to process it.


The payment for the card did not go through


How can I change the currency I'm exchanging from AUD to GBP?


Why is my balance still the same after a cheque deposit?


I see a direct debit that I didn't authorize


Just received a message that my transfer is not possible??  What is going on.  I have done this before with no issues.


My account shows a direct debit charge that I have never seen before


Good afternoon. I made a transfer from my UK bank account.  I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.


There is more than one charge on my account for a transaction.


I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?


I'm concerned because my cash withdrawal is pending.


I have an incorrect charge and would like a refund.


Can I use this app for both USD and GBP?


Please explain how disposable virtual card work.


In a recent withdrawal I received less cash than I expected to receive.  Did someone make an error with the exchange rate?


How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund


I did not receive my purchase, how do I cancel it?


I withdrew some cash and the exchange rate seems to be wrong.


Help me please, My Apple Pay American Express top up does not work.


When I withdrew my money, why was there an extra charge?


How long does it take for a new card to ship?


I heard you have an auto-top up option, where do I find that?


When shipped to the US how long is delivery time?


I think that the card is stolen.  What are my next steps?


What currencies do you accept for adding money?


Why are there additional fees for transfers?


I am confused about your fee structure and was disappointed to see a fee for my transfer.


I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?


The payment on my card shows as pending.


The exchange rate is bad. Are you sure this is the exchange rate?


According to the app, I got cash from an ATM but I haven't made any transactions.


Can I add money in intervals to my account?  I will be traveling.


Why is my payment declined? It looked like everything worked ok and my account was fine.


Can you tell me how to tell where my funds come from?


How long will a transaction to a friend take?


What steps do I need to take to exchange currencies?


Transfers are supposed to be free.  I just got a fee tacked on  to something I bought abroad.  Not cool.  Figure out how to remove it.


Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.


I would like to get additional physical cards at this time


There is an extra charge on my account I didn't authorise, it's just £1, what is it?


What are your exchange rates calculated from?


I can't log into my account because I lost my password


Can you tell me the names of the fiat currencies that I can use at your institution?


I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?


What do I need to see my source of money?


I haven't gotten my credit card in the mail.


Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.


I deposited cash into my account and I'm having trouble seeing it on my account.


I withdrew cash and I think the exchange rate is wrong.


What's the limit on total number of cards I can have?


Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?


I bought some things in the morning but the payment shows as pending


I purchased something abroad and the incorrect exchange rate was applied.


Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?


Someone stole my phone, what is my next step?


Why was I charged a fee for my card payment?


Can my friend send me money if it is not in US dollars?


There is a pending payment on my account, what does this mean?


I tried transferring to an account but it won't let me.


In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?


I can't remember my app code, can you reset it?


What should I do if someone stole my phone?


What is the first step that I should take after my card has been stolen?


Please help me find my top-up verification code


I see I was charged extra when I used the card.  I am not sure why, please tell me why.


How long does it take for transfers to process?  I sent funds to a friend, and she says that she has not yet received anything.


Is the verification number on the top up card


I know there's money in my account, why did my account decline me?


i have used my card online before and wasn't charged, why am i charged now


I want to transfer money into my account


Is there anywhere  In the  Eu  this card can not be delivered in


There is a card payment that I'm not recognizing.


What, if any, is the limit  for auto top-up?


Someone withdrew money from my account, and it wasn't me.


How much would it cost me if I transfer?


Why wasn't my payment accepted by the app


I have a duplicate payment on my account


I have money in a foreign account that I want to send to this account.


I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?


I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?


I think a fee was applied for paying with a card.


Which currencies do you accept for adding money?


Close down my account.  I don't like your service.


What do i do if the exchange rate was wrong for the item i bought overseas?


How can I find an ATM that accepts this card?


How fast can I transfer something from China?


Is there an additional charge to exchange currencies?


What are the steps for getting money from a friend?


How many active transactions can I make with a disposable card?


Will I have to wait much longer for my new card to arrive?


I received a "declined" message when doing a transfer


There is a charge for an additional pound.


How much does it cost to top up a US-issued card?


Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.


how long does it take to reflect in my balance a top up


Apple pay is not accepting my American Express card, can you assist me with this problem?


How can I request cash back? The ATM just gave me a different amount than what I've been charged though...


Will my other US credit card be accepted?


My statement does not reflect that a refund has been issued


The app isn't letting me log in, but my info is correct.


I have a direct debit that I did not set up


Could you please put a freeze on my card?  There are some payments on it that I don't know where they came from.


I have a direct debit on my records that is strange and I need help.


When I got cash I was charged an extra fee!  Explain!


Why is my transfer more expensive than I thought?


Why is verifaction required for my Identity?


I don't need to transfer anymore and I want to cancel it.


What do I do if I still have not received my new card?


I was trying to use contactless earlier, but it didn't work.


Why is it taking so long to update my balance transfer?


Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before


Can I exchange currency for different types?


The bank machine didn't give my card back how do I get a new one fast?


I need to know what flat currencies you support for holding and exchange.


How can I know where did my funds come from?


I have not received my card and it's been a week, what do I do?


Why was I charged an extra fee when using an ATM?


I purchased something while traveling, and the exchange rate applied was wrong.


What is the status of my card's delivery?


I believe that someone is using my card without my knowledge!


I don't think the transaction has gone through, so can I cancel a transfer?


when will the balance on my account change form a transfer


do you have a fee for receiving a SEPA transfer?


How can I go about getting a disposable virtual card?


Why does it cost more to pay with my card?


I would like to close my account, as I'm not happy.


What are the steps for depositing cash into my account?


My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?


I don't recognize a purchase that was made with my card.


If my card is about to expire how long would it take to receive a new one and how much would that cost me?


My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening?


My card doesn't work. I can't get cash out at an ATM


Can I see the source of my available money?


What are the additional charges for a SWIFT transfer?


How long does a payment show as pending before i should worry about it?


Why am I having trouble withdrawing cash?


Is there a disposable virtual card option?


Is there any way to cancel a recent transfer?  I did not mean to make it and need to make sure it does not go through.


This isn't fair! I thought transfers could be made for free. I just made  a purchase online from abroad and now see some strange fee that I've never seen before.


Why was my cash withdrawal given the wrong exchange rate?


How did the extra charge on my card come in effect?


Cash I did not get showed up in my account


Who can purchase a disposable virtual card?


What age do you have to be to open an account?


How can I activate my new card? I didn't recieve any information with it about how to do so.


How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.


What is the identity verification process?


I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it?


What do I do when I get close to the expiration date of my card?


The terminal I paid at wouldn't take my card. Is something wrong?


An extra fee has been added to my card payment is this correct?


I can't see if the transfer I did a couple days ago is in my account yet. I double checked my info before sending, too. Can you check this?


My top up keeps showing pending?  How long will things be like this?  Days, weeks, months?  I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?


I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!


I couldn't make a transfer because it was declined


There is a strange payment on my card and I don't know what to do.


Why am I getting declines when trying to make a purchase online?


Please help, the atm swallowed my card, what do I do?


I am unable to use my top-up on the app. Could you explain this to me?


Can you explain why my Google Pay Top isn't working?


What are the steps I should take to recover my swallowed card?


My card payment has been stuck on pending. What is the problem? It should have gone through by now.


What is this fee for transferring money?


A cash withdrawal has been done that I didn't do.


Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message


I an not sure but it looks as if a card payment I made was cancelled.


My payment shows that it is pending will I be charged more money?


How long should it take for my top-up to finish? I've been waiting a while.


I moved, can I edit my personal details?


My withdrawal from the ATM was cancelled.


Can you tell me why I was declined from getting cash?


There is a direct debit patentp that I haven't authorized.


Why is the payment showing as pending from things I bought this morning?


I've tried to send money to my friends and I keep getting rejected. Can you please tell me why, I don't understand.


I lost my phone and need help protecting it.


I tried to withdraw cash and got declined, why is that?


How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?


While abroad I got cash, and a wrong exchange rate was applied.


What is the charge for sending out more cards?


My purchase from this morning still is pending.


I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!


Why is the exchange rate different than expected on my transaction?


The $1.00 has still not been reverted as indicated in the previous email.


I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.


Hey I want to get a refund on something I bought, but not sure how to go about it. Can you please just cancel the payment, I have not received the item yet.


I would like to know why a withdraw I made for some cash shows up as pending.


I couldn't transfer money to my bank, why not?


is it possible to top-up with google pay.


There is a repeat charge for the same item


There is a single payment on my card which shows as pending.


Is there a charge for exchanging foreign currency?


I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.


There has been a payment  in the App that has not be done by me.


I did a transaction this morning and now I want to cancel it.


I think my card payment has been refunded


Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.


Why is there a fee when I thought there would be no fees?


I need to find the card I received in the app.


My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?


I have received my statement but I do not see my refund, why is that?


Why is the check I deposited this morning not showing up?


My card is showing multiple charges for the same items on my recent statement. I was wondering what actions of needed to take to fix this issue


I'm waiting for the ID verification to go through still, so is it too soon to use my account?


I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back?


There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.


I need your help immediately.  There is a 500£ cash withdrawal that I know nothing about.  I think my account has become compromised.


I seem to be unable to make any transactions.


Tell me what ATMs allow me to change my PIN.


What do I do if a transaction shows up twice?


Why won't my transfer to another account work?


I logged in wrong and am blocked, how do I log in?


Can i make transactions before identity verification?


Pending still shows on this transfer, why?


I must change my PIN as soon as possible.


A direct debit payment I didn't do shows in my app


I need clarity on why my card is not working.


I've transferred money into my account but the balance is the same


I really want a physical card. How do I get one?


Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before.


I noticed that my card was charged more than once for one thing.


I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!


The expiration date for my card is coming up, how do I get a new card?


Why hasn't my withdrawal shown on my statement?


I have an account at another bank, but I want to transfer some of the money to my account here.
.


How old does my daughter have to be to open an account?


My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.


Help me use American Express to add money to the account.


There is a Direct Debit that looks suspicious.


I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.


I did a money transfer to my account and it is not showing there.


Would I be able to top up as much as I can?


How long do EU transfers take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet


It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!


When can I expect the transfer to arrive in my account?


How quickly can I transfer something to China?


I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?


Can I get a new card even though I am in China?


Can I add money to my account via bank transfer?


If I am not in the country and I need to change my PIN, how can this be done?


There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card.


I see money go out that I didn't withdraw.


In the App I see a payment that is not mine.


My foreign currency exchange has been applied incorrectly.


Which fiat currencies do you currently support? Will this change in this future?


The ATM didn't give me what I asked for but my balance says it did


I tried using my card, but it doesn't work.


Why is my cash withdrawal still pending?


Why couldn't I make a withdrawal from the ATM?


Why was I charged for payments? You didn't warn me about additional fees.


I tried to top up my account and it didn't work


When do i get charged a fee for using the card?


I topped up recently and saw the money go through, but now it's just gone? What's going on


I am having trouble with the app recognizing me.


I keep trying to make a payment, but it doesn't work.


When will I receive a transfer from europe?


What kind of costs are involved for exchanging currency?


How long should a transfer normally take to process completely? I have a friend that needs it right away, but it's already been 2 hours and she hasn't received it.


2 weeks ago I ordered my new card.  It isn't here.  What should I do?


My top-up seems to be pending for a long time?


How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer.


My details need to be changed, how can I do so?


My refund has not yet been credited on my statement


My account says I have money but I withdrew it in cash.


A transaction I did to my friend hasn't arrived yet, why?


I have been charged an extra fee when buying from your store. Why is this?


I was mugged.  They took everything.  I can't use the app.  What do I do?


I no longer have my phone with the app, what should I do?


Will there be extra charges regarding to adding money into my international card?


I need assistance with understanding which fiat currencies that you support.


My card is showing the same transaction over and over again.


How would my friend be able to send me money?


How long will a transfer from China take? I need to transfer something from there.


I left my card at a restaurant and now its missing.


Does a discount apply if I exchange currencies frequently?


My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow?


How old do my kids need to be to use your service?


My transaction from earlier needs to be reversed.


Where do I go to change my account details?


How did you arrive at the rate of exchange? I thought that I would get more cash.


What is the purpose of requiring my identification?


How long will a transfer from the US take?


I tried activation my card and it didn't employment


I would like to top up my account with a bank transfer, is that allowed?


I tried to deposit a cheque into my account and it is not letting me.


How long does it take for deliver to the US?


I have a transaction showing up more than once.


What is the length of time for one of these items to come to the U.S?


A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?


I put some money in my account the other day and it's not gone in yet, can you help with this?


Is there such thing as top up by cheque?


Do you offer disposable virtual cards too?


Why is the pending status on my cash withdrawal taking so long?


A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived.   Can you check and see if all is ok please?


I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?


Can I change my PIN without going to a bank?


Why am I charged a fee for withdrawing cash?


What do I do if I do not recognise a cash withdrawal?


I withdrew cash but it still shows as pending?


Do you hold money and if so, what currencies do you accept?


i put money on my card and i dont see it on the balance


I can't get my virtual card to work at all


Am I able to order a disposable virtual card?


How long does it take for my physical card to be delivered.


Why is the transfer still pending?  Can I do something?


Is it possible to reactivate the card I thought I lost but found this morning in my jacket?


This transfer incurred a fee that I don't think is right.


Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise.


My card is not able to be activated how do I get it to work?


I need to transfer money into my account, HOW?


Asked for $100 but only got $20. Why would this happen?


I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?


How do I close my account, since I'm dissatisfied?


I am reluctant to use ATMs international because I don't get an accurate exchange rate


Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.


I am perplexed. Why is it that I received an extremely wrong rate when I tried to use an ATM using a foreign currency?


Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.


Why did my card get charged twice for a transaction?


I've made a card payment a couple of days ago now but it looks like the money is stuck. How long does it typically take for the payment to go through?


Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?


I could not get my card to work at a shop.


If I need more than cards will I have to pay a fee to receive them?


How many times can I use my disposable card?


Are there specific ATM's I can use with this card?


The app shows a withdrawal that I did not make or authorize.


Can you tell me how to get my card on the app?


How does the exchange rate work on this app?


I'm still waiting on my identity verification.


I need to exchange my GBP to AUD, how would I do this?


I sent money about 5 days ago and the recipient has not received the money yet.


I need more assistance with how to activate my card.


Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?


HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?


I did not receive the right amount of cash I requested


I need a hand here, I need to top up cash.


There is a payment that I was charged two times for.


How long will my ATM withdrawal be pending?


Can I make a withdraw in my home currency at an ATM? I'm on vacation and am a bit worried because I don't have cash with me. Is it possible to withdraw here without any additional costs or fees?


Can I transfer my paycheck to the account?


There is a card payment I'm not familiar with.


Where is my credit card that was to be mailed?


Is there a cash withdrawal fee? Because I just got charged?


Was my transaction reverted with my card?


Please help!  There was an extra fee when I got cash.


With one disposable card how many transactions can i do?


The exchange rate is incorrect for something I bought


How can I get cash back? The ATM just gave me the wrong amount that I've been actually charged though...


Why is it saying my card payment is declined when I made it?


Why won't the ATM let me withdraw money?


What is the strange cash withdrawal on my statement?


I don't know if I made this payment on my card.


I no longer have my phone, what should I do?


What do I do if I have forgotten my passcode?


How long will it take to transfer something from China?


Is there a way to order a new card while in China?


Can I get a Visa instead of a MasterCard?


I need assistance addressing a direct debit that I did not do myself.


My transfer was declined. What might the reason be?


Can you tell me how to top up on my card?


Are there any charges for topping up a US-issued card?


I would like to activate my card what do I need to do?


I tried to buy something online but my funds were transferred back to my account. What is happening?


I just bought an item and would like to stop payment can you tell me if the item has been sent yet?


My salary is deposited in GBP. Do I need to choose the currency?


What are the countries that you operate in?


I moved and would like to change my address.


If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?


My account is  new  why can I  not top up


I am still waiting for a money transfer to process.


new customer and filling gas for the first time today, not working,


I don't have a virtual card - how do I get one?


I don't have my card in 1 week.  Should I be worried?


I have a payment which has not been approved.


I sent a check into the system but still haven't received the cash yet


What's your refund policy if I bought an item from you?


I'm supposed to have a refund but it isn't there


What should I do if I have used all of my PIN tries?


I was making a purchase and it was declined and I wanted to know why.


Please tell me how to edit my personal details.


Why has transferring money resulted in a charge?


What currencies do you accept for adding money to my account?


Why didn't I get the amount I requested at the ATM?


Do you provide currency exchange to Euros?


My credit card got declined for top up! What's going on? Can you check on why it didn't go through?


If I lost my phone, what steps do I need to take to stop someone from using my account?


How can I obtain a disposable virtual card?


Please tell me why I am having problems transferring to a beneficiary.


I didn't do a payment and I have it now.


Why was my cash withdrawal cancelled at the ATM?


I have used this account overseas recently. Has there been an increase in fees that I am unaware of?


I noticed that there is a withdrawal in the app that is not mine.


Can I add funds directly from my Apple Watch?


I was charged the wing amount for an item.


Why did using an ATM cause me to be charged an additional fee?


How can I get funds into my account from my American Express?


I think somebody made an unauthorized copy of my card.  My account has a cash withdrawal for 500£ that I did not make.  Please help.


I did a transfer earlier but see that it failed to go through.


The ATM is messed up. It gave me less than I wanted.


Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?


What is the price for an additional card?


What kind of businesses will take my card?


I only have a card from the US is that okay?


I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help?


My card will expire soon, do I need to order a new one?


Why does it show that my transfer is still pending?


Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?


Something is wrong with my top up and I can't see it. How do I find it?


I cannot find my refund on my statement.


Where is my refund? it appears to be missing.


Help, your app is showing a larger WD than I actually did earlier at an ATM.


I don't understand why my payment was declined. I thought everything was ok.


I have duplicated transactions on my statement


I just got a new card how do I get it to start working?


Why did it cost money to transfer funds?


There is a potentially fraudulent direct debit on my account.


I'd prefer to use my American Express when putting funds into my account.


the exchange rate I got for cash was wrong


What is the appropriate age for my child to be able to open an account?


Why is their a charge pending on my card still?


Why was my account assessed a fee for an ATM transaction?


what is the amount of disposable cards I can have?


How long does it take for the transfer to go through?


My Bank is in Europe, how long will the transfer take?


I didn't make the direct debit payment on my account.


How long do I wait for a transfer to take?


How long does it take for a pending cash withdrawal?


Everything was stolen from me.  I can't use the app.  Please advise.


Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!


How long will my transfer be pending for?


I made a cash deposit a few days ago and it's still not reflected in my account. Do you know what might have happened?


Can you tell me the ATMs I can use with my card?


I going to be traveling, can I set up auto top-up if I run low on money?


I attempted to get cash in the ATM but it was not authorized


Can I exchange currencies usign this app?


Why does my account show as pending a cash withdrawal from the ATM that I have already made?


I lost my wallet and all my cards were in it.


Why is allowance not being given to my beneficiary?


i have tried everything to complete a transfer but can't, what should i do next


I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives


Why have i been charged a fee for using my card?


My payment has been declined several times.  Can you help me?


I paid with card and was charged a fee that shouldn't be there!


I think I may have been charged $1 extra on my app.  Could you provide some insight as to why this may have happened?


Can I track the card that you sent me in the mail?


I froze my account, but how do I order a replacement card?


Please delete my account and personal information.


My last name has changed and I need to update my account details.


Since I need to exchange currencies frequently, would you be able to offer me a discount?


On my disposable card, is there a transaction limit?


I need to know where do my funds come from


is there a reason that my payment didnt go through


I just moved overseas and I noticed that you are charging me more fees.  I am a loyal customer, is this how you expect to keep customers?


Where are you getting your exchange rates from?


Why do you need to perform identity verification?


I wanted to top up my account and it doesn't look like it worked


i am express delivering my card to the us, how long will that take


What is the maximum times I can auto top-up?


Why did the funds not transfer to another recipient?


Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!


I made a card payment, but it has been declined?


Why won't my card accept any transactions?


My card isn't working at all, I need assistance. It's really frustrating.


Why is my transfer pending when I already made it?


I tired but an unable to activate my card.


How do I initiated a bank transfer to top up?


I am unable to activate my card, it won't let me.


I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message.  What is the problem?


Why won't the machine accept my card anymore?


I just did a money transaction but its not showing they received it


I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?


Can you explain to me why a top up would be reverted?


Is there an extra fee to exchange currencies?


Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.


I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?


My wallet isn't showing my top-up, did I do something wrong?


When will my transfer move out of pending stage?


I am unable to use my card for some reason.


I may no longer need GBP, but instead I will need AUD, how can I go about making this change?


Account topping up bank transfers to my account assistance please?


How was I charged extra when I used my card to pay?


lost my phone, what is account security?


where can i located the auto top up function?


Are you sure this is the interbank exchange rate? This rate is really bad.


Is the identity check part of bank policy?


The exchange rate given to me after a purchase, was incorrect


How many days does it take for a transfer to go through?


How can it be that my Card is not functioning anymore?


Would it be possible to activate my card?


I deposited a check, but haven't received the funds for it.


can I link a card of yours I already have?


I transferred some money but the balance stayed the same.


It's been a few days since I've tried to pay a seller but the funds aren't going through. What is happening?


I want to transfer money using my credit card.


Can you  tell me how to get AUD not GBP?


What does it mean when a cash withdrawal is pending?


What are my options for topping up, automatic and/or manual?


What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.


Why hasn't my return cleared my account?


I was transferring some money to a friend, which I thought would be free, but I see there is a charge.  What's up with that?


If I exchange currencies on a frequent basis can I receive a discount?


Is it possible for me to change my PIN number?


Which fiat currencies are supported by you?


should i add money via bank transfer instead


What's the procedure for canceling a purchase?


I do not feel comfortable verifying my identity.


would I need to pay extra for exchanging currencies?


I got charged a service fee on my account. Can it be waived since I didn't know about it before?


What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.


If I lost my phone at the hotel, can I still use the app?


Today I was out eating and my card was declined. Why's that?


I've forgotten my passcode. Can I reset?


Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?


What do I need to do for the card activation?


What forms of ID should I use for verification?


My card was supposed to arrive, but hasn't?


I had transferred some money but the balance hasn't changed.


Why was I charged a higher exchange rate when I bought something abroad?


Why did I not get the amount of money I requested?


I tried to use the ATM today but it would not accept my card.


When I got cash, my exchange rate was off.


A transaction on my card shows as pending.


I can't use the app because I got mugged yesterday and they took everything. I need some help.


Please provide me with the restrictions of the disposable cards.


How do I replace my card before it expires?